ALLEN MORGAN HEALTH AND REHABILITATION CENTER

177 NORTH HIGHLAND, MEMPHIS, TN 38111 (901) 325-4003
Non profit - Corporation 31 Beds Independent Data: November 2025
Trust Grade
90/100
#4 of 298 in TN
Last Inspection: July 2021

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

Allen Morgan Health and Rehabilitation Center has received an excellent Trust Grade of A, which indicates they are highly recommended for quality care. They rank #4 out of 298 nursing homes in Tennessee and are the top facility among 24 in Shelby County, showcasing their strong standing in the community. However, the facility's trend is worsening, as the number of issues found has increased from 1 in 2018 to 2 in 2021. Staffing is a notable strength with a perfect rating of 5/5 stars and a turnover rate of 46%, which is below the state average, suggesting that staff are experienced and committed to the residents. On the downside, there have been some concerning incidents, including a failure to maintain proper dishwashing temperatures, a nurse not performing hand hygiene during medication administration, and a staff member placing a dirty tray with clean ones, all of which raise potential infection risks. Overall, while the facility has many strengths, families should be aware of these areas needing improvement.

Trust Score
A
90/100
In Tennessee
#4/298
Top 1%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
1 → 2 violations
Staff Stability
⚠ Watch
46% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Tennessee facilities.
Skilled Nurses
✓ Good
Each resident gets 184 minutes of Registered Nurse (RN) attention daily — more than 97% of Tennessee nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2018: 1 issues
2021: 2 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 46%

Near Tennessee avg (46%)

Higher turnover may affect care consistency

The Ugly 3 deficiencies on record

Jul 2021 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on Centers for Disease Control and Prevention (CDC) guidance, policy review, observation, and interview, the facility failed to ensure practices to prevent the potential spread of infection were...

Read full inspector narrative →
Based on Centers for Disease Control and Prevention (CDC) guidance, policy review, observation, and interview, the facility failed to ensure practices to prevent the potential spread of infection were maintained when 1 of 2 nurses (Licensed Practical Nurse (LPN) #1) failed to perform hand hygiene for 1 of 3 sampled residents (Resident #28) observed during medication administration. The findings include: Review of the CDC guidance titled, Infection Prevention during Blood Glucose Monitoring and Insulin Administration, dated 2/2/2011, revealed .wear gloves .during any .procedure that involves potential exposure to blood or body fluids . Review of the facility's policy titled, Handwashing/Hand Hygiene, with a revision date of 8/2019, revealed hand hygiene should be performed after handling contaminated objects and when anticipating contact with blood or body fluids. The facility's policy also revealed .Integration of glove use along with routine hand hygiene is recognized as the best practice for preventing healthcare associated infections . Observation in the resident's room on 7/12/2021 at 8:20 AM, revealed LPN #1 touched Resident #28's over bed table, moved the bed covers, handed him a glass of water, removed a breakfast tray from the over bed table, took an alcohol prep pad out of his uniform pocket, and cleaned the resident's left lower abdomen. LPN #1 then administered the scheduled dose of insulin to Resident #28 without gloves or performing hand hygiene. Observation in the resident's room on 7/12/2021 at 8:30 AM, revealed LPN #1 entered Resident #28's room, moved a wheelchair, touched the over bed table, moved the resident's gown, took an alcohol prep out of his uniform pocket, and cleaned the back of the resident's left arm. LPN #1 then administered the sliding scale dose of insulin to Resident #28 without gloves or performing hand hygiene. During an interview on 7/14/2021 at 4:20 PM, the Director of Nursing (DON) confirmed that hand hygiene and donning gloves should be performed prior to administering insulin medication.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on policy review, temperature log review, observation, and interview the facility failed to ensure the low temperature (chemical sanitization) dish machine reached the required wash temperature ...

Read full inspector narrative →
Based on policy review, temperature log review, observation, and interview the facility failed to ensure the low temperature (chemical sanitization) dish machine reached the required wash temperature of 120 degrees. The facility had a census of 14 residents and 14 of those residents received a tray from the kitchen. The findings include: The facility did not provide the owner's manual for use of the dish machine. Review of the facility's undated policy titled, DISHMACHINE TEMPERATURE RECORD (LOW TEMPERATURE MACHINE), revealed .CORRECTIVE ACTION: Stop using the machine and notify your supervisor if .the wash temperature is less than 120 [symbol for degrees Fahrenheit] .Do not use the dishmachine until your supervisor tells you that is can be used again . Review of the July 2021 dish machine temperature logs revealed, the breakfast wash temperature was less than 120 degrees Fahrenheit on 7/5/2021, 7/6/2021, 7/7/2021, 7/8/2021, 7/10/2021, 7/12/2021, 7/13/2021 and 7/14/2021. The lunch wash temperature was less than 120 degrees Fahrenheit on 7/13/2021 and 7/14/2021. The dish machine temperature log revealed no corrective action was documented. Observation of the dish machine in use on 7/14/2021 at 6:15 PM, revealed the temperature during the wash cycle was 98 degrees Fahrenheit on the dish machine thermometer. The Dietary Manager confirmed the dish machine wash cycle did not meet proper temperature. During an interview on 7/14/2021 at 6:34 PM, the Dietary Director stated that education needs to be done.
Oct 2018 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, observation, and interview, the facility failed to ensure food was served under sanitary conditions when...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, observation, and interview, the facility failed to ensure food was served under sanitary conditions when 1 of 5 (Certified Nursing Assistant (CNA) #1) staff members placed a dirty meal tray on a cart with a clean undelivered meal tray and failed to perform hand hygiene during dining observations. The findings included: The facility's Handwashing/Hand Hygiene policy with a revision date of August 2015 documented, Policy Statement This facility considers hand hygiene the primary means to prevent the spread of infections .Policy Interpretation and Implementation .2. All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors .7. Use an alcohol-based hand rub containing at least 62% [percent] alcohol; or, alternatively, soap (antimicrobial or non-antimicrobial) and water for the following situations .b. Before and after direct contact with residents .l. After contact with objects (e.g. [example], medical equipment) in the immediate vicinity of the resident .o. Before and after eating or handling food . Observations in the Skilled hall on 10/1/18 beginning at 12:43 PM, revealed CNA #1 entered Resident #84's room, delivered a meal tray to this resident, and picked up a dirty tray (Resident #84's tray from breakfast) and placed this tray in the cart with 1 clean tray still left to deliver. CNA #1 then entered Resident #83's room, delivered a meal tray to this resident, and did not perform hand hygiene. CNA #1 removed a pillow and adjusted this resident's bed, and continued to set up the tray without performing hand hygiene. Observations in the Skilled hall on 10/02/18 beginning at at 8:17 AM, revealed CNA #1 delivered a meal tray to Resident #20, adjusted Resident #20's bed, touching the bed, and continued to set up the meal tray without performing hand hygiene. CNA #1 then used hand gel prior to leaving the room. CNA #1 entered Resident #231's room, delivered a meal tray to this resident, adjusted the bed touching the bed, and continued setting up the meal tray without performing hand hygiene. CNA #1 then used hand gel prior to leaving the room. CNA #1 entered Resident #83's room, delivered a meal tray to this resident, adjusted the bed, touching the bed, and moved a pillow from under Resident #83's arm, then continued to set up the tray without performing hand hygiene. Interview with the Director of Nursing (DON) on 10/2/18 at 4:47 PM, in room [ROOM NUMBER], the DON was asked if a tray that had been in a room, had been uncovered, and that a resident had already eaten from the tray, should the tray be placed back on the cart with trays that had not been delivered. The DON stated, No. The DON was asked what should be done after assisting residents, touching objects, and before setting up a meal tray. The DON stated, .hand wash .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Tennessee.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Tennessee facilities.
  • • Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Allen Morgan Center's CMS Rating?

CMS assigns ALLEN MORGAN HEALTH AND REHABILITATION CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Tennessee, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Allen Morgan Center Staffed?

CMS rates ALLEN MORGAN HEALTH AND REHABILITATION CENTER's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 46%, compared to the Tennessee average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Allen Morgan Center?

State health inspectors documented 3 deficiencies at ALLEN MORGAN HEALTH AND REHABILITATION CENTER during 2018 to 2021. These included: 3 with potential for harm.

Who Owns and Operates Allen Morgan Center?

ALLEN MORGAN HEALTH AND REHABILITATION CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 31 certified beds and approximately 11 residents (about 35% occupancy), it is a smaller facility located in MEMPHIS, Tennessee.

How Does Allen Morgan Center Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, ALLEN MORGAN HEALTH AND REHABILITATION CENTER's overall rating (5 stars) is above the state average of 2.9, staff turnover (46%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Allen Morgan Center?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Allen Morgan Center Safe?

Based on CMS inspection data, ALLEN MORGAN HEALTH AND REHABILITATION CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Tennessee. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Allen Morgan Center Stick Around?

ALLEN MORGAN HEALTH AND REHABILITATION CENTER has a staff turnover rate of 46%, which is about average for Tennessee nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Allen Morgan Center Ever Fined?

ALLEN MORGAN HEALTH AND REHABILITATION CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Allen Morgan Center on Any Federal Watch List?

ALLEN MORGAN HEALTH AND REHABILITATION CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.