HANCOCK MANOR NURSING HOME
Over 2 years since last inspection. Current conditions may differ from available data.
Hancock Manor Nursing Home has a Trust Grade of B+, which means it is above average and generally recommended for potential residents. It ranks #11 out of 298 nursing homes in Tennessee, placing it in the top half of the state, and it is the only facility in Hancock County, indicating no local competition. The facility is improving, with reported issues decreasing from two in 2018 to just one in 2022. However, staffing is a concern, rated at only 2 out of 5 stars, with a high turnover rate of 67%, which is significantly above the state average. On a positive note, there have been no fines on record, suggesting good compliance with regulations, and the RN coverage is average, which is important for addressing health concerns. Specific incidents noted include the use of a psychotropic medication without a proper diagnosis for one resident and the failure to keep call lights within reach for two residents, which could lead to safety issues. Additionally, expired medications were found in one of the medication carts, indicating lapses in medication management. Overall, while Hancock Manor offers some strengths, families should be aware of staffing challenges and specific safety concerns.
- Trust Score
- B+
- In Tennessee
- #11/298
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 67% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Tennessee facilities.
- Skilled Nurses ○ Average
- Each resident gets 33 minutes of Registered Nurse (RN) attention daily — about average for Tennessee. RNs are the most trained staff who monitor for health changes.
- Violations ✓ Good
- Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
20pts above Tennessee avg (46%)
Frequent staff changes - ask about care continuity
Part of a multi-facility chain
Ask about local staffing decisions and management
19 points above Tennessee average of 48%
The Ugly 3 deficiencies on record
Sept 2022
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the facility policy review, medical record review and interviews, the facility failed to prevent the use of a psychotro...
Read full inspector narrative →
Aug 2018
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0558
(Tag F0558)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to ensure the call light...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on facility policy review, observation, and interview, the facility failed to ensure expired medications were not available for resident use for 1 of 2 medication carts.
The findings include:
R...
Read full inspector narrative →
Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (85/100). Above average facility, better than most options in Tennessee.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Tennessee facilities.
- • Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
- • 67% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Hancock Manor's CMS Rating?
CMS assigns HANCOCK MANOR NURSING HOME an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Tennessee, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Hancock Manor Staffed?
CMS rates HANCOCK MANOR NURSING HOME's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 67%, which is 20 percentage points above the Tennessee average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 71%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Hancock Manor?
State health inspectors documented 3 deficiencies at HANCOCK MANOR NURSING HOME during 2018 to 2022. These included: 3 with potential for harm.
Who Owns and Operates Hancock Manor?
HANCOCK MANOR NURSING HOME is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by TWIN RIVERS HEALTH & REHABILITATION, a chain that manages multiple nursing homes. With 50 certified beds and approximately 25 residents (about 50% occupancy), it is a smaller facility located in SNEEDVILLE, Tennessee.
How Does Hancock Manor Compare to Other Tennessee Nursing Homes?
Compared to the 100 nursing homes in Tennessee, HANCOCK MANOR NURSING HOME's overall rating (5 stars) is above the state average of 2.9, staff turnover (67%) is significantly higher than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Hancock Manor?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's high staff turnover rate and the below-average staffing rating.
Is Hancock Manor Safe?
Based on CMS inspection data, HANCOCK MANOR NURSING HOME has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Tennessee. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Hancock Manor Stick Around?
Staff turnover at HANCOCK MANOR NURSING HOME is high. At 67%, the facility is 20 percentage points above the Tennessee average of 46%. Registered Nurse turnover is particularly concerning at 71%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Hancock Manor Ever Fined?
HANCOCK MANOR NURSING HOME has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Hancock Manor on Any Federal Watch List?
HANCOCK MANOR NURSING HOME is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.