BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR

112 PIONEER DR, BOOKER, TX 79005 (806) 658-9786
Government - Hospital district 41 Beds Independent Data: November 2025
Trust Grade
95/100
#20 of 1168 in TX
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Twin Oaks Manor in Booker, Texas, has a Trust Grade of A+, indicating it is an elite facility that excels in care. With a state rank of #20 out of 1,168 Texas nursing homes and #1 in Lipscomb County, they are among the top providers in the area. The facility is on an improving trend, as issues decreased from 7 in 2024 to 4 in 2025. Staffing is a strong point, boasting a 5/5 rating and a low turnover rate of 23%, significantly better than the Texas average. However, there have been several concerns regarding food safety, including improperly labeled and dated food items, as well as failures in obtaining informed consent before using bedrails for some residents. Overall, while Twin Oaks Manor has notable strengths, families should be aware of the existing concerns regarding food safety practices.

Trust Score
A+
95/100
In Texas
#20/1168
Top 1%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
7 → 4 violations
Staff Stability
✓ Good
23% annual turnover. Excellent stability, 25 points below Texas's 48% average. Staff who stay learn residents' needs.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Texas facilities.
Skilled Nurses
✓ Good
Each resident gets 52 minutes of Registered Nurse (RN) attention daily — more than average for Texas. RNs are trained to catch health problems early.
Violations
⚠ Watch
12 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 7 issues
2025: 4 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • Low Staff Turnover (23%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (23%)

    25 points below Texas average of 48%

Facility shows strength in staffing levels, staff retention, fire safety.

The Bad

No Significant Concerns Identified

This facility shows no red flags. Among Texas's 100 nursing homes, only 1% achieve this.

The Ugly 12 deficiencies on record

Apr 2025 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review; the facility failed to ensure medications were stored in accordance with currently accepted professional principles for 1 (the medication room) of 3...

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Based on observation, interview, and record review; the facility failed to ensure medications were stored in accordance with currently accepted professional principles for 1 (the medication room) of 3 medication storage areas reviewed for medication storage. The medication room refrigerator had medications that had been stored out of recommended storage temperatures. The facility's failure could result in a resident receiving a medication that would be ineffective for their treatment resulting in exacerbation of the resident's condition and disease processes. Findings included: Record review of the medication room (the facility had one medication storage room) refrigerator log for April 2025 revealed the following documented temperatures: (-per merriam-webster.com: freezing point of water is 32 degrees Fahrenheit.) 4-01-2025 - 34 degrees Fahrenheit 4-02-2024 - 34 degrees Fahrenheit 4-03-2025 - 32 degrees Fahrenheit 4-04-2024 - 32 degrees Fahrenheit 4-09-2024 - 34 degrees Fahrenheit 4-10-2024 - 32 degrees Fahrenheit 4-12-2024 - 32 degrees Fahrenheit 4-12-2024 - 34 degrees Fahrenheit 4-17-2024 - 34 degrees Fahrenheit 4-18-2024 - 32 degrees Fahrenheit 4-19-2024 - 34 degrees Fahrenheit 4-25-2024 - 34 degrees Fahrenheit 4-26-2024 - 34 degrees Fahrenheit During an observation on 04/29/25 at 08:25 AM wit RN A present the following medications were noted in the medication room refrigerator: -Ozempic Insulin Pen x1 with instruction printed on the box Do Not Freeze. The medication was filled on 4-15-2025. -Lantus Insulin Pen x2 with instruction printed on the box store between 36 to 46 degrees. The medication was filled on 6-26-2024. During an interview on 04/29/25 at 08:29 AM RN A reported that 32 degrees was considered freezing. RN A reviewed the list of April refrigerator temperatures and noted the 5 documented temperatures at 32 degrees. When questioned if the current medications in the refrigerator had been stored at a temperature that were freezing, RN A stated, It could have frozen. RN A did not offer any further information. During an observation and interview on 04/29/25 at 01:27 PM the ADON reported that 32 degrees was considered freezing. The ADON reported that it could affect a medication if it was to freeze. The ADON checked the med room refrigerator and noted the 5 documented temperatures at 32 degrees then reviewed the box for Lantus that read store between 36 to 46 degrees and the Ozempic box that read Do Not Freeze. The ADON reported that if either of these medications had frozen then someone would have told him and as far as he knows they have never frozen. The ADON reported that freezing a medication could affect the medication and the resident receiving it but again as far as he knew they had never been frozen. During an interview on 04/30/25 at 02:47 PM the DON reported that if a medication was stored outside its recommended storage range, then that could affect that medications longevity and potency which could affect the resident's condition and treatment. The DON reported that she did not know what the temperature was that was considered freeing. Record review of the facility provided polity titled, Medication Storage effective 1-2024, revealed the following: i. Medications with storage requirement for temperature, light, or humidity controls must be stored to meet specifications for the medication.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0801 (Tag F0801)

Could have caused harm · This affected 1 resident

Based on interviews and record reviews the facility failed to employ sufficient staff with the appropriate competencies and skill sets to carry out the functions of the food and nutrition service, tak...

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Based on interviews and record reviews the facility failed to employ sufficient staff with the appropriate competencies and skill sets to carry out the functions of the food and nutrition service, taking into consideration resident assessments, individual plans of care and the number, acuity, and diagnoses of the facility's resident population in accordance with the facility assessment for 1 of 1 Dietary Manager reviewed for Dietary Manager Certification. The facility failed to ensure the Dietary Manager was certified as a Dietary Manager. This failure could place residents at risk of not having their nutritional needs met and/or a decreased quality of life. Findings included: Record review of facility staff records on 04/30/2025 at 9:41 AM, revealed the Dietary Manager's certificate expired on 08/31/2022 . An interview with the Dietary Manager on 04/30/2025 at 10:29 AM, reflected she was aware her certificate was expired. The Dietary Manager stated she needed to get registered to take the test for recertification, today . An interview with the Administrator on 04/30/2025 at 10:48 AM, reflected he had been made aware the Dietary Manager's certificate was expired before today, but had a shunt replaced in his head and was unable to recall when and with whom the conversation had taken place. He stated he had spoken with the Dietary Manager, and she was registered to take the recertification test in July 2025. The Administrator stated he was not suspending the Dietary Manager until she took the test. There was no facility policy regarding the employment of a certified Dietary Manager .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 1 (CNA B) of 4 staff observed for infection control. -CNA B did not wash her hands while performing incontinent care for Resident #34. This deficient practice placed residents at risk of infections. Findings include: Record review of Resident #34's face sheet revealed she was an [AGE] year-old female resident admitted to the facility on [DATE] with diagnoses to include dementia (a group of thinking and social symptoms that interferes with daily functioning), fracture of the greater trochanter of right femur (right hip), macular degeneration (a degenerative condition affecting the central part of the retina), and hallucinations (sensory experiences that occur in the absence of an external stimulus). Record review of Resident #34's last MDS revealed an admission assessment completed on 02/10/25 with a BIMS score of 07 indicating she was severely cognitively impaired, she had a functional status of requiring partial/moderate assistance with most of her activities of daily living, and she was frequently incontinent of urine. Record review of the care plan with admission date of 01/28/25 for Resident #34 revealed the following: Focus: Potential for impaired skin integrity d/t incontinence. - Date initiated 02/16/25 Interventions: Good pericarp after each incontinent episode. - Date initiated 02/16/25. During an observation on 04/29/25 at 09:05 AM CNA B was observed assisting with incontinent care for Resident #34. CNA B wash her hands and put on gloves then pull Resident #34's bed out from the wall so she could access Resident #34. CNA B then pulled Resident #34's covers down and assisted with removing Resident #34's used brief. CNA B pulled wipes from the wipe package to give to the primary CNA giving care, then rolled Resident #34 to her left side and place both gloved hands on Resident #34's right hip to hold her in place for the primary CNA to perform rectal care. When the primary CNA left to change her gloves and wash her hands in the bathroom, CNA B picked up the new brief with her used gloves and placed the new brief under Resident #34. CNA B then rolled Resident #34 to her back and finished placing the new brief. CNA B then replaced Resident #34's covers, replaced the bed to its original position, removed the used supplies and cleaned the area, then removed her used gloves and washed her hands. During an interview on 04/29/25 at 01:10 PM CNA B said she assisted with for Resident #34's incontinent care she said, she washed her hand, moved the bed, removed the residents covers, assisted with removing the resident used brief, then assisted with rolling the resident to her left side and using both hands on the resident to maintain the resident position during the incontinent care and then picking up the new brief putting it on the resident. When questioned if she should have removed her gloves and washed her hands before applying the new brief, CNA B shook her head no and stated no. CNA B reported that she felt like her hands were still clean and that she did not need to perform hand hygiene. CNA B reported that she had been instructed on hand hygiene by the ADON. During an interview on 04/29/25 at 01:22 PM the ADON reported that he does the hand hygiene training for the facility. The ADON reported that he expects staff to change gloves and wash hands before and after entering a resident's room and when removing the dirty portion of the care and before moving to the clean portion especially before applying the new brief. The ADON reported that if a staff member touches things such as the call light or moves the resident back and forth then they need to remove their gloves and wash their hands. The ADON reported that if the process for good hand hygiene was not followed then cross contamination would occur with the residents. During an interview on 04/29/25 at 02:43 PM the DON reported that she expects her staff to complete hand hygiene to include glove changes and handwashing with resident care upon entering the room, during the care, and when exiting the room. They should complete hand hygiene when they change a brief or their gloves get dirty. The DON reported that staff should change their gloves and wash their hands before applying a new brief. The DON reported that if a staff member does not use the correct hand hygiene process, then a resident could get an infection and cross contamination could occur. Record review of training provided for CNA B dated 04/10/25 revealed the following instructions: 9. Removed gloves after cleaning perineal area and removal of soiled incontinence product. Applied new gloves after using handrub sanitizer and applied new incontinent product. -instructions completed by the ADON Record review of the facility provided policy titled Handwashing/Hand Hygiene revised August 2019, revealed the following: Policy Statement: The facility considers hand hygiene the primary means to prevent the spread of infection. Policy Interpretation and Implementation: 7. Use an alcohol-based hand rub containing at least 62% alcohol; or, alternatively, soap (antimicrobial or non-antimicrobial) and water for the following situations: h. Before moving form a contaminated body sit to a clean body site during resident care.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and record reviews the facility failed to store, prepare, and serve food in accordance with professional standards for 1 out of 1 kitchen reviewed for food safety. T...

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Based on observations, interviews, and record reviews the facility failed to store, prepare, and serve food in accordance with professional standards for 1 out of 1 kitchen reviewed for food safety. The facility failed to ensure foods were labeled and dated. The facility failed to ensure frozen foods were properly closed. The facility failed to ensure foods and condiments served to residents were not expired. These failures could place residents at risk of food-borne illnesses. Findings included: An initial tour of the kitchen on 04/28/2025 at 10:45AM revealed the freezer contained the following: (1) partial 1 gallon container of Neapolitan ice cream with no date opened, (1) partial 1 gallon container of Chocolate/Vanilla swirl ice cream with no date opened, (1) 11.25oz. partial box of Texas toast garlic bread with no date opened and open to air, (1) 5lb. bag of fish sticks with no date, (2) loose corn dogs in their original box, open to air, with no date opened, (1) 40oz. package of frozen mixed vegetables with no date, (1) 32lb. bag of frozen pork chops open to air, with no date, (4) 2lb. packages of Chuckwagon corn with no date. An observation of the dry pantry on 04/28/2025 at 11:10AM revealed the following: (4) 2lb. packages of brown sugar with no date, (1) 0.25oz. box of assorted food coloring with an expiration date of 04/12/2023, (1) 1oz. box of unflavored gelatin with an expiration date of 12/24/2022, (1) 12 count box of Ritz Bits individually bagged cheese crackers with no date, (3) 4.5oz. packages of egg nog mix with no date, (2) 32oz. packages of white chocolate caramel cappuccino mix with no date, (5) 32oz. packages of hot chocolate mix with no date, (2) 0.75oz bags of coffee with no date, (1) 6lb. box of traditional black tea bags with no date, (1) 5oz. bottle of Chalula hot sauce with no date opened, not refrigerated, with instructions to Refrigerate after opening, (1) partial 18oz. container of chili powder with no date, (1) 5oz. bottle soy sauce with no date, (4) 1.5lb. bags of country style grave mix with no date, (1) 25.9oz. container of ground coffee with no date, (1) 10.5oz can of Chicken and Stars condensed soup with no date. The refrigerator contained one kitchen employee's personal food, as well. An observation on 04/28/2025 at 1:32PM of the condiments sitting on the dining room tables for resident use revealed the following: (7) partial 38oz. bottles of ketchup with the instructions to Refrigerate after opening. 3 of the bottles had a date written of them of 10/31/2024. 2 of the bottles had a date written on them of 1/12/2025, and 2 of the bottles had a date written on them of 3/14/2025. (7) partial 14oz. bottles of yellow mustard with the instructions to Refrigerate after opening with a date written on them of 06/02/2024, (7) partial 12oz. bottles honey with and expiration date of 04/10/2025. An interview with the Dietary Manager 04/29/2025 at 09:47 AM, reflected the negative outcome of serving outdated or unrefrigerated foods and condiments to residents was they could become sick. Record Review of the undated facility policy for Food Storage revealed the following: 1. All staples are stored in sealed or tightly covered containers. 2. Food is stored to preserve flavor, nutritive value, and appearance. 3. Perishable foods are refrigerated immediately after receiving. 4. All employee's personal items should be kept away from all food items.
Mar 2024 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure the comprehensive assessment accurately reflect...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure the comprehensive assessment accurately reflected the resident's status for 1 (Resident #14) of 12 residents reviewed for accuracy of assessment. Resident #14 was coded as having a diagnosis of cerebral palsy (group of disorders that affect a person's ability to move and maintain balance and posture), when he did not, in fact, have cerebral palsy. This failure could lead to residents receiving unnecessary care. Findings Included: Record review of Resident #14's admission record dated 03/03/22 revealed a [AGE] year-old male admitted to the facility on [DATE] with diagnoses that included but were not limited to major depressive disorder (a mental disorder characterized by persistent low mood, low self-esteem, and loss of interest or pleasure in normally enjoyable activities), generalized anxiety disorder (inability to control constant worrying), muscle spasm (when a muscle involuntarily and forcibly contracts), myopia (near sighted), and presbyopia (gradual loss of your eyes' ability to focus on nearby objects).The admission record did not mention cerebral palsy. Record review of Resident #14's EHR diagnoses tab revealed no mention of cerebral palsy. Record review of Resident #14's physician's orders dated February 2024 revealed no orders related to cerebral palsy. Record review of Resident #14's care plan dated 02/04/24 revealed no mention of cerebral palsy. Record review of Resident #14's quarterly MDS with a completion date of 02/04/24 revealed a BIMS of 99 which indicated severe cognitive impairment or that Resident #14 refused to answer the questions and was therefore unable to complete the BIMS. The staff assessment for mental status revealed Resident #14's short-term and long-term memory were okay. Resident #14's cognitive skills for daily decision making were coded as Modified Independent-some difficulty in new situations only. Section I of the MDS revealed Resident #14 had a diagnosis of cerebral palsy. Section Z of the MDS revealed MDS RN's signature on 02/04/24 in the space verifying assessment completion. During an observation and interview on 03/14/24 at 09:24 AM ADON stated she did not think Resident #14 had cerebral palsy. She said, Let me look right here and turned to her computer. ADON opened Resident #14's EHR and looked under the diagnosis tab. She read off Resident #14's diagnoses and said, He has cerebral infarction but not cerebral palsy. During an observation and interview on 03/14/24 at 09:33 AM Resident #14 was sitting in a chair facing his bed and working on a puzzle on a foam board covered in newspaper that was sitting on his bed. When asked if he had cerebral palsy he laughed and shook his head. During an interview on 03/14/24 at 10:53 ADON stated a possible negative outcome of an inaccurate MDS as pertains to diagnoses was, The resident could be given wrong medication or not receive the right treatment. In the case of Resident #14 she stated, There is a big difference between cerebral infarction and cerebral palsy. During an interview on 03/14/24 at 10:56 AM MDS RN stated she was responsible for completing MDS assessments. She stated she used the RAI as her policy when working on MDS assessments. She stated Resident #14 did not have cerebral palsy. She said, He doesn't have it. It must have been a typo or an error on my part. MDS RN stated she could not think of a negative outcome of having an inaccurate MDS as pertained to diagnoses. The DON was unavailable during the survey and the ADM was unavailable during the last two days of the survey. Therefore, they were not interviewed regarding this failure. Record review of a facility policy titled Comprehensive Assessment and the Care Delivery Process dated December 2016 revealed in part: . 2. Assessment and information collection includes (WHAT, WHERE, and WHEN?). The objective of the information collection (assessment) phase is to obtain, organize, and subsequently analyze information about a patient. Record review of a facility policy titled Certifying accuracy of the Resident Assessment and dated December 2009 revealed in part: . All personnel who complete any portion of the Resident Assessment (MDS) must sign and certify the accuracy of that portion of the assessment. Record review of the Long-Term Care Facility Resident Assessment Instrument 3.0 (RAI) Version 1.18.11 dated October 2023 revealed in part: . SECTION I: ACTIVE DIAGNOSES Intent: The items in this section are intended to code diseased that have a direct relationship to the resident's current functional status, cognitive status, mood or behavior status, medical treatments, nursing monitoring, or risk of death. One of the important functions of the MDS assessment is to generate an updated, accurate picture of the resident's current health status.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to develop and implement a comprehensive person-centered ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to develop and implement a comprehensive person-centered care plan for each resident consistent with resident rights and that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment for 2 (Resident #8 and Resident #14) of 12 residents reviewed for comprehensive person-centered care plans. 1. Resident #8 had a bedrail installed on her bed, but her care plan did not address use of bedrails. 2. Resident #14 was care planned to have supervision during smoking and to have staff keep his cigarettes and lighter, but he was allowed to smoke unsupervised and to have his cigarettes and lighter in his possession. These failures could lead to residents being injured due to not receiving needed care and/or supervision. Findings included: 1. Record review of Resident #8's admission record dated 10/04/23 revealed a [AGE] year-old female admitted to the facility on [DATE] with diagnoses that included, but were not limited to, depression (a mood disorder that causes a persistent feeling of sadness and loss of interest) and long-term use of insulin (a hormone that helps cells use glucose from food for energy and keeps blood sugar levels stable). Record review of Resident #8's quarterly MDS, completed on 01/15/24 revealed a BIMS of 13 which indicated intact cognition. Section GG of the MDS revealed Resident #8 had impairment on one side of her upper extremities and that she used a cane or a crutch. Section GG further revealed Resident #8 was independent across all ADLs needing only set up and clean up assistance with eating. Section I of the MDS revealed Resident #8 had a diagnosis of traumatic brain dysfunction. Section P of the MDS did not list bedrails as restraints for Resident #8. Record review of Resident #8's care plan dated 01/15/24 revealed no mention of bedrails. Record review of Resident #8's Consent for Use of Side Rails revealed a signature by Resident #8's representative dated 10/03/23. Record review of Resident #8's Evaluation for Use of Side Rails revealed resident and family requested side rails for security and safety and that Resident #8 was on an antidepressant which would require increased safety measures. This evaluation was not signed or dated. Record review of Resident #8's physician's orders dated February 2024 revealed and order for an antidepressant with a start date of 10/03/23 and no order for bedrails. During an observation and interview on 03/12/24 Resident #8 was seated in her recliner next to her bed. Her bed was against the wall on the right side and had a bedrail in the upright position at the top of the left side. She stated she had had the bedrail since she was admitted to the facility, and she used it to get into and out of bed. During an observation on 03/13/24 at 08:15 AM Resident #8 was seated in her recliner watching TV. The bedrail on the left side at the top of her bed was in the upright position. During an observation on 03/13/24 at 02:19 PM Resident #8 was asleep in her recliner and the bedrail on the left side at the top of her bed was in the upright position. During an observation on 03/14/24 at 09:36 AM Resident #8 was asleep in her recliner and the bedrail on the left side at the top of her bed was in the upright position. During an interview on 03/14/24 at 08:58 AM RN G stated a possible negative outcome of a care plan not addressing the use of bedrails was negligence and patient injury. RN G stated that if a resident was using bedrails they would usually get an order for them. During an interview on 03/14/24 at 09:24 AM ADON stated there could be a possible negative outcome of a care plan not mentioning the use of bedrails. She stated, Depends on the resident. We're kinda out of compliance. We need an order for bedrails. During an interview on 03/14/24 at 10:56 PM MDS RN stated if bedrails are ordered it is usually in the care plan. 2. Record review of Resident #14's admission record dated 03/03/22 revealed a [AGE] year-old male admitted to the facility on [DATE] with diagnoses that included but were not limited to major depressive disorder (a mental disorder characterized by persistent low mood, low self-esteem, and loss of interest or pleasure in normally enjoyable activities), generalized anxiety disorder (inability to control constant worrying), muscle spasm (when a muscle involuntarily and forcibly contracts), myopia (near sighted), and presbyopia (gradual loss of eyes' ability to focus on nearby objects). Record review of Resident #14's quarterly MDS with a completion date of 02/04/24 revealed a BIMS of 99 which indicated severe cognitive impairment or that Resident #14 refused to answer the questions and was therefore unable to complete the BIMS. The staff assessment for mental status revealed Resident #14's short-term and long-term memory were okay. Resident #14's cognitive skills for daily decision making were coded as Modified Independent-some difficulty in new situations only. Section GG of the MDS revealed Resident #14 had impairment to upper and lower extremities on one side and used a cane or crutch. Section GG further revealed Resident #14 was independent or needed partial to moderate assistance across all ADLs. Section I of the MDS revealed Resident #14 had diagnoses of stroke, hemiplegia or hemiparesis (partial paralysis), seizure disorder or epilepsy, anxiety, and depression. Record review of Resident #14's care plan dated 02/04/24 revealed Resident #14 had a diagnosis of cerebral infarction and resultant short-term memory deficit. The care plan stated Resident #14 smokes. A goal for Resident #14 regarding smoking was that he would continue to understand he could smoke on the patio with supervision. The approaches for this goal included Resident #14's smoking materials would be kept at the nurse's station for his to request. Resident was to smoke in view of staff according to the care plan. In addition, staff were to ensure he was compliant with smoking outside with staff supervision. Another area of the care plan noted, Go with resident when he wants to go outside to smoke. During an interview on 03/12/24 at 02:18 PM ADM stated they only had one smoker in the building and that was Resident #14. ADM stated they did not have designated smoking times. During an observation and interview on 03/12/24 at 04:08 PM Resident #14 was lying on his back on his bed. Next to his bed near his head was a nightstand and on the nightstand was a plastic basket with three cigarette lighters in it. He stated he keeps his cigarettes and lighters in his room or on his person. He stated he does not give them to staff at any point. Resident #14 said he goes to smoke whenever he wants to and he does not take staff with him. During an observation on 03/13/24 at 10:24 AM Resident #14 exited the facility into the patio area at the end of Hall D. He was not accompanied by any staff. He was carrying his cane but not using it. During an observation on 03/13/24 at 10:27 AM Resident #14 was seated on a patio chair outside the facility alone smoking a cigarette. During an observation and interview on 03/13/24 at 10:30 AM Resident #14 was seated in a patio chair outside the facility smoking a cigarette which he held in his right hand. He had his right leg crossed over his left leg at the knee. He allowed the ash on his cigarette to get so long that it fell to the ground brushing the inside of his left pants leg. This happened twice during the observation. Resident #14 stated he had been smoking at this facility for 10 years and staff rarely smoked with him or sat with him while he smoked. During an interview on 03/13/24 at 01:47 PM ADON stated she did not know if Resident #14 kept his cigarettes and lighter in his room or if he checked them in with staff. She said someone was usually out there smoking with [first name of Resident #14]. She said, I don't believe he has ever burned himself, but he fell going out to smoke one time. ADON stated a possible negative outcome of allowing Resident #14 to keep his lighter and cigarettes in his room despite his care plan saying they need to be checked in with staff was he could catch the building on fire. She said of Resident #14 smoking unsupervised, One of his hands, he has had a stroke so I don't know if he could even light one (cigarette) on his own. When asked what the facility smoking policy said about residents keeping their cigarettes and lighters in their rooms, ADON stated, I don't think they are supposed to have them. When asked what the facility admission packet said about residents keeping their cigarettes and lighters in their rooms she said, Other than them doing a smoking assessment, I don't know. During an interview on 03/14/24 at 08:58 AM RN G stated he was unsure who was responsible for safe smoking assessments. He stated he thought MDS RN was responsible for safe smoking assessments. He stated he did not know how often safe smoking assessments were done or where they were kept. RN G stated residents were not allowed to keep cigarettes and lighters in their rooms. He said a possible negative outcome of Resident #14 having his cigarettes and lighter in his room was patient burns and fires being set. He said a possible negative outcome of not following a care plan regarding smoking was negligence and putting patient at risk for burns. He said the facility policy stated residents were not allowed to keep their cigarettes and lighters in their rooms. During an interview on 03/14/24 at 09:24 AM ADON stated a possible negative outcome of not following a care plan regarding smoking was, Somebody could get burned or catch on fire. During an interview on 03/14/24 at 10:56 AM MDS RN said of the facility's smoking policy, We all know the policy. It says if they can handle their smoking material they can smoke outside. During an interview on 03/14/24 at 01:26 PM MDS RN stated she does not do safe smoking assessments. She stated she just reviews and updates care plans. She said of Resident #14, He is still able to handle his smoking stuff. When asked if she was basing that decision on a smoking assessment she stated, I don't know if they do an assessment per se. I just review his care plan. The DON was unavailable during the survey and the ADM was unavailable during the last two days of the survey. Therefore, they were not interviewed regarding this failure. Record review of facility policy titled, Care Area Assessments and dated May 2011 revealed the following: . d. Make decisions about the care plan: (1) Determine whether the problem(s) need intervention; . (4) Establish which items need further assessment or additional review.e. Document interventions on the care plan: . (2) Include recommendations for monitoring and follow-up timeframes. Record review of facility policy titled, Care Planning - Interdisciplinary Team and dated September 2013 revealed the following: Our facility's Care Planning/Interdisciplinary Team is responsible for the development of an individualized comprehensive care plan for each resident. Record review of facility policy titled, Care Plans, Comprehensive Person-Centered and dated December of 2016 revealed the following: A comprehensive, person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial and functional needs is developed and implemented for each resident. 7. The care planning process will: . b. include an assessment of the resident's strengths and needs; . 8. The comprehensive, person-centered care plan will: . b. Describe the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being; . g. Incorporate identified problem areas; h. Incorporate risk factors associated with identified problems; . 13. Assessments of residents are ongoing and care plans are revised as information about the residents and the resident's conditions change. Record review of facility policy titled, Goals and Objectives, Care Plans and dated April 2009 revealed the following: Care plans shall incorporate goals and objectives that lead to the resident's highest obtainable level of independence. Record review of facility policy titled, Using the Care Plan and dated August 2006 revealed the following: The care plan shall be used in developing the resident's daily care routines and will be available to staff personnel who have responsibility for providing care or services to the resident.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to ensure that the resident environment remains as fre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to ensure that the resident environment remains as free of accident hazards as is possible and each resident receives adequate supervision and assistance devices to prevent accidents for 2 (Resident #14 and Resident #31) of 12 residents reviewed for accidents and hazards. Resident #14 was allowed to keep his lighter and cigarettes in his room and on his person and to smoke unsupervised. Resident #31 was allowed to keep his lighter and cigarettes in his room and he smoked in his room on at least one occasion. These failures could lead to residents being burned or starting a fire in the facility. Findings Included: 1. Record review of Resident #14's admission record dated 03/03/22 revealed a [AGE] year-old male admitted to the facility on [DATE] with diagnoses that included but were not limited to major depressive disorder (a mental disorder characterized by persistent low mood, low self-esteem, and loss of interest or pleasure in normally enjoyable activities), generalized anxiety disorder (inability to control constant worrying), muscle spasm (when a muscle involuntarily and forcibly contracts), myopia (near sighted), and presbyopia (gradual loss of your eyes' ability to focus on nearby objects). Record review of Resident #14's care plan dated 02/04/24 revealed Resident #14 had a diagnosis of cerebral infarction and resultant short-term memory deficit. The care plan stated Resident #14 smokes. A goal for Resident #14 regarding smoking was that he would continue to understand he could smoke on the patio with supervision. The approaches for this goal included Resident #14's smoking materials would be kept at the nurse's station for his to request. Resident was to smoke in view of staff according to the care plan. In addition, staff were to ensure he was compliant with smoking outside with staff supervision. Another area of the care plan noted, Go with resident when he wants to go outside to smoke. Record review of Resident #14's quarterly MDS with a completion date of 02/04/24 revealed a BIMS of 99 which indicated severe cognitive impairment or that Resident #14 refused to answer the questions and was therefore unable to complete the BIMS. The staff assessment for mental status revealed Resident #14's short-term and long-term memory were okay. Resident #14's cognitive skills for daily decision making were coded as Modified Independent-some difficulty in new situations only. Section GG of the MDS revealed Resident #14 had impairment to upper and lower extremities on one side and used a cane or crutch. Section GG further revealed Resident #14 was independent or needed partial to moderate assistance across all ADLs. Section I of the MDS revealed Resident #14 had diagnoses of stroke, hemiplegia or hemiparesis, seizure disorder or epilepsy, anxiety, and depression. Record review of a letter from Resident #14's primary physician dated 09/20/18 revealed the following: . Mr. [First and Last Name of Resident #14] is a resident of [Name of Facility] in [Name of City and State]. He is placed there due to an inability to care for himself at home. Medically he has multiple neurological issues that preclude him from performing his ADLs and increase risk to himself and others should he be allowed to return to a self-care setting. Record review of a form titled Consent and Release for Smoking and signed on 02/24/17 by Resident #14 and his responsible party revealed Resident #14 acknowledged he was acting against medical advice by smoking, consented to and agreed to abide by the facility policy, and agreed to hold the facility harmless for any accidents, injuries, or events resulting from smoking or any violation of the smoking policy. During an interview on 03/12/24 at 02:18 PM ADM stated they only had one smoker in the building and that was Resident #14. ADM stated they did not have designated smoking times. During an observation and interview on 03/12/24 at 04:08 PM Resident #14 was lying on his back on his bed. Next to his bed near his head was a nightstand and on the nightstand was a plastic basket with three cigarette lighters in it. At the foot of Resident #14's bed two tables were set up and on the tables were stacks of puzzles glued together and separated by sheets of newspaper. On top of one of the stacks of puzzles was a stack of puzzle boxes some open and others closed. Resident #14 got up and began to show off the puzzles on his wall and a few of those on top of the stacks. He stated he keeps his cigarettes and lighters in his room or on his person. He stated he does not give them to staff at any point. Resident #14 said he goes to smoke whenever he wants to, and he does not take staff with him. During an observation on 03/13/24 at 10:24 AM Resident #14 exited the facility into the patio area at the end of Hall D. He was not accompanied by any staff. He was carrying his cane but not using it. During an observation on 03/13/24 at 10:27 AM Resident #14 was seated on a patio chair outside the facility alone smoking a cigarette. During an observation and interview on 03/13/24 at 10:30 AM Resident #14 was seated in a patio chair outside the facility smoking a cigarette which he held in his right hand. He had his right leg crossed over his left leg at the knee. He allowed the ash on his cigarette to get so long that it fell to the ground brushing the inside of his left pants leg. This happened twice during the observation. Resident #14 stated he had been smoking at this facility for 10 years and staff rarely smoked with him or sat with him while he smoked. During an interview on 03/13/24 at 01:47 PM ADON stated she did not know if Resident #14 kept his cigarettes and lighter in his room or if he checked them in with staff. She said someone was usually out there smoking with [first name of Resident #14]. She said of Resident #14, I don't believe he has ever burned himself, but he fell going out to smoke one time. ADON stated a possible negative outcome of allowing Resident #14 to keep his lighter and cigarettes in his room despite his care plan saying they need to be checked in with staff was he could catch the building on fire. She stated staff have tried to clean up the piles of puzzles in Resident #14's room but he does not allow them to do so. She said of Resident #14 smoking unsupervised, One of his hands, he has had a stroke so I don't know if he could even light one (cigarette) on his own. When asked what the facility smoking policy said about residents keeping their cigarettes and lighters in their rooms, ADON stated, I don't think they are supposed to have them. When asked what the facility admission packet said about residents keeping their cigarettes and lighters in their rooms she said, Other than them doing a smoking assessment, I don't know. During an interview on 03/14/24 at 08:43 AM ADON stated DON would not be coming to the facility for the day and she did not think ADM would be coming back either. During an interview on 03/14/24 at 08:58 AM RN G stated he was unsure who was responsible for safe smoking assessments. He stated he thought MDS RN was responsible for safe smoking assessments. He stated he did not know how often safe smoking assessments were done or where they were kept. RN G stated residents were not allowed to keep cigarettes and lighters in their rooms. He said a possible negative outcome of Resident #14 having his cigarettes and lighter in his room was patient burns and fires being set. He said a possible negative outcome of not following a care plan regarding smoking was negligence and putting patient at risk for burns. He said the facility policy stated residents were not allowed to keep their cigarettes and lighters in their rooms. During an interview on 03/14/24 at 09:24 AM ADON stated a possible negative outcome of not following a care plan regarding smoking was, Somebody could get burned or catch on fire. During an interview on 03/14/24 at 10:56 AM MDS RN said of the facility's smoking policy, We all know the policy. It says if they can handle their smoking material they can smoke outside. During an interview on 03/14/24 at 01:26 PM MDS RN stated she does not do safe smoking assessments. She stated she just reviews and updates care plans. She said of Resident #14, He is still able to handle his smoking stuff. When asked if she based that decision on a smoking assessment she stated, I don't know if they do an assessment per se. I just review his care plan. During an interview on 03/14/24 at 01:28 PM ADON was asked for a copy of Resident #14's safe smoking assessment. She stated, I will look and see if I can find one. 2. Record review of Resident #31's admission record dated 11/24/23 revealed a [AGE] year-old male admitted to the facility on [DATE] with diagnoses that included, but were not limited to, centrilobular emphysema (long-term, progressive lung disease), alcoholic cirrhosis of liver (impaired liver function caused by the formation of scar tissue), anxiety disorder (mental disorder characterized by significant and uncontrollable feelings of anxiety and fear), weakness, and malignant neoplasm of esophagus (cancer of the esophogus). Record review of Resident #31's quarterly MDS with a completion date of 02/05/24 revealed a BIMS of 6 which indicated severely impaired cognition. Section GG of the MDS revealed Resident #31 needed partial/moderate to substantial/maximal assistance across all ADLs except eating and oral hygiene where he needed setup or clean up assistance only. Section J of the MDS indicated Resident #31 had had 2 or more falls since admission to the facility. Section N of the MDS indicated Resident #31 was taking antipsychotic, antianxiety, and opioid medications. Record review of Resident #31's care plan dated 02/05/24 revealed Resident #31 needed assistance with ADLs due to weakness, limited range of motion, and tiring easily. The care plan revealed Resident 31 was a smoker and would be assessed for mental and physical abilities to manage smoking materials. Staff were to assist Resident #31 to the smoking area and monitor and intervene for factors causing smoking related injuries. The care plan stated Resident #31 may smoke in view of nursing staff. The care plan noted that Resident #31 took antianxiety and antipsychotic medications as well as opioids. Record review of Resident #31's paper chart did not reveal any nurses' notes regarding Resident #31 smoking in his room. Record review of Resident #31's EHR under the notes tab did not reveal any notes regarding Resident #31 smoking in his room. Record review of Resident #31's physician's orders dated February 2024 revealed he had an order for an antianxiety medication twice a day as well as PRN with an order start date of 11/12/23. Resident #31 also had an order for an antipsychotic medication once a day at bedtime with a start date of 10/27/23. Record review of a form titled Consent and Release for Smoking and signed on 10/27/23 by Resident #31's responsible party revealed Resident #31 acknowledged he was acting against medical advice by smoking, consented to and agreed to abide by the facility policy, and agreed to hold the facility harmless for any accidents, injuries, or events resulting from smoking or any violation of the smoking policy. During an interview on 03/12/24 at 07:04 PM Resident #31's family member stated he does smoke but not as much as he used to due to the facility taking his cigarettes and lighter away. She stated Resident #31 was caught smoking in his room in the facility twice and she told staff to take his cigarettes and lighter away. She stated she has not purchased him any more cigarettes and she did not think he was smoking very often now. She stated she did not remember exactly when Resident #31 was caught smoking in his room, but she thinks it was within the first few months of his admission. During an interview on 03/13/24 at 01:47 PM ADON stated nurses do the safe smoking assessments on admission. She stated she does not know if safe smoking assessments are done other than at admission. She stated a possible negative outcome of not doing safe smoking assessments periodically was, If there was some kind of a decline, they could burn themselves. ADON stated she was working for the facility at the time Resident #31 smoked in the facility, but she was not at the facility that day. She stated the incident should be documented in Resident #31's paper chart in the nurses' notes. She stated Resident #31's smoking materials were at the nurses' station, but she thought he had quit smoking. During an interview on 03/14/24 at 08:58 AM RN G stated he was not in the building when Resident #31 smoked in his room, but he did see Resident #31's cigarettes and lighter in his room during the time that he was providing care. He could not remember the date that he saw the lighter and cigarettes. During an interview on 03/14/24 at 10:56 AM MDS RN stated she was in the facility when Resident #31 smoked in his room. She said, His reasoning was it was too cold outside. During an interview on 03/14/24 at 01:26 PM MDS RN said of Resident #31, He quit (smoking) thank God! During an interview on 03/14/24 at 01:28 PM ADON was asked for a copy of Resident #31's safe smoking assessment. She said, I'll see if I can find one. During an observation and interview on 03/14/24 at 01:39 PM BOM displayed a checklist from the admission packet for smoker to acknowledge the smoking policy and a blank Consent and Release for Smoking form and asked if they were the safe smoking assessments. When it was explained to her what a safe smoking assessment was, she stated maybe MDS RN did those. When she was told that MDS RN had already stated she did not do them, BOM said, I guess we don't do that. The DON was unavailable during the survey and the ADM was unavailable during the last two days of the survey. Therefore, they were not interviewed regarding this failure. Copies of Resident #14 and Resident #31's safe smoking assessments were never provided. Record review of information from the facility admission packet titled [Name of Facility]-admission Information ITEMS NEEDED FOR CHECK IN revealed the following: . 14. Do not keep pocket knife, sharp objects or items labeled, 'Keep our [sic] of reach of children' . Online image review of cigarette lighters in packaging revealed a note across the bottom stating, Keep away from children. Record review of information from the facility admission packet titled, Authorization and Certification of Policies revealed the following: . SMOKING. I understand the following smoking policy: The [name of facility] had adopted a NO SMOKING in any other place than the designated area for the Residents. Residents will e allowed to smoke under the supervision in the designated area. All Resident smoking paraphernalia will be distributed by nursing staff and will be kept locked up at the nurses station. NO SMOKING will be allowed by visitors or employees in the building. The form had an area for a resident to initial out beside the policy in a box that said yes or a box that said no. The last page of the form had a place for signature and date by the resident, responsible party, and facility representative. Record review of information from the facility admission packet titled, Operation Policy revealed the following: . SMOKING. Flammable liquids, smoking tobacco, lighters, matches, etc. cannot be kept or stored in the resident's room or in their possession without supervision due to fire and safety regulations. Residents will be allowed to smoke only under supervision in the designated area. Record review of information from the facility admission packet titled, General Information revealed the following: . SMOKING AREA This facility is a smoke free environment. Residents must only smoke in the smoking designated area and with supervision. Smoking is prohibited in all resident rooms. Record review of facility policy titled, Care Plans, Comprehensive Person-Centered and dated December of 2016 revealed the following: . 8. The comprehensive, person-centered care plan will: . b. Describe the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being; . g. Incorporate identified problem areas; h. Incorporate risk factors associated with identified problems; . 13. Assessments of residents are ongoing and care plans are revised as information about the residents and the resident's conditions change. Record review of facility policy titled Smoking Policy - Residents and dated July 2017 revealed the following: This facility shall establish and maintain safe resident smoking practices. 6. The resident will be evaluated on admission to determine if he or she is a smoker or no-smoker. If a smoker, the evaluation will include: a. Current level of tobacco consumption; b. Method of tobacco consumption (traditional cigarettes; electronic cigarettes; pipe, etc.); c. Desire to quit smoking, if a current smoker; and d. Ability to smoke safely with or without supervision (per a completed Safe Smoking Evaluation). 7. The staff shall consult with the Attending Physician and the Director of Nursing Services to determine if safety restrictions need to be placed on a resident's smoking privileges based on the Safe Smoking Evaluation. 8. A resident's ability to smoke safely will be re-evaluated quarterly, upon significant change (physical or cognitive) and as determined by the staff. 9. Any smoking-related privileges, restrictions, and concerns (for example, need for close monitoring) shall be noted on the care plan, and all personnel caring for the resident shall be alerted to these issues. 11. Any resident with restricted smoking privileges requiring monitoring shall have the direct supervision of staff member, family member, visitor or volunteer worker at all times while smoking.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure PRN orders for psychotropic drugs are limited to 14 days for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure PRN orders for psychotropic drugs are limited to 14 days for 1 (Resident #31) of 12 residents reviewed for PRN orders for psychotropic drugs. Resident #31 had an order for a PRN antianxiety medication with a start date of 11/12/23. This failure could place residents at risk of being overmedicated or receiving unnecessary medications. Findings Included: Record review of Resident #31's admission record dated 11/24/23 revealed a [AGE] year-old male admitted to the facility on [DATE] with diagnoses that included, but were not limited to, centrilobular emphysema (long-term, progressive lung disease), alcoholic cirrhosis of liver (impaired liver function caused by the formation of scar tissue), anxiety disorder (mental disorder characterized by significant and uncontrollable feelings of anxiety and fear), weakness, and malignant neoplasm of esophagus (cancer of the esophagus). Record review of Resident #31's quarterly MDS with a completion date of 02/05/24 revealed a BIMS of 6 which indicated severely impaired cognition. Section N of the MDS indicated Resident #31 was taking antipsychotic, antianxiety, and opioid medications. Record review of Resident #31's care plan dated 02/05/24 revealed Resident #31 took antianxiety and antipsychotic medications. One of the approaches regarding this medication was for staff to evaluate effectiveness and side effects of medications for possible decrease/elimination or change of psychotropic drugs. Record review of Resident #31's physician's orders dated February 2024 revealed he had an order for an antianxiety medication twice a day as well as PRN. Both orders had a start date of 11/12/23 and both orders were for the same medication. Record review of Resident #31's EHR under the notes tab revealed a note by LVN H on 02/08/24 at 10:59 AM. The note revealed Resident #31 had been refusing his antianxiety medication very frequently in the morning and in the evening despite nurses attempting several times to administer. The note stated the physician was contacted and told the nurse to change the standing order for the antianxiety medication to PRN every 12 hours. During an interview on 03/13/24 at 01:47 AM ADON stated she thought PRN orders for psychotropic meds were good for 90 days. When she was reminded about the State Operations Manual saying they were good for 14 days she said, Oh, I did know that! When asked why Resident #31 had a PRN order for an antianxiety medication from November still active she said he was anxious about coming to the facility and about trouble swallowing due to his cancer. During an interview on 03/14/24 at 08:43 AM ADON stated she was working on all of the PRN orders to ensure no others were out of date. During an interview on 03/14/24 at 08:58 AM RN G stated PRN orders for psychotropic medications could only be active for two weeks. RN G stated there was not a negative outcome for Resident #31 if he is not using it. I mean if he was using it: dependency. During an interview on 03/14/24 at 09:24 AM ADON stated a possible negative outcome of PRN orders for psychotropic medications extending past two weeks was Someone being given a medication they don't need. Maybe they could become addicted. I am going not do an in-service with all of our nurses to put a stop date on PRN orders. The DON was unavailable during the survey and the ADM was unavailable during the last two days of the survey. Therefore, they were not interviewed regarding this failure. Record review of facility policy titled Antipsychotic Medication Use revealed the following: . 14. The need to continue PRN orders for psychotropic medications beyond 14 days requires that the practitioner document the rationale for the extended order. The duration of the PRN order will be indicated in the order.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined the facility failed to ensure drugs and biologicals were st...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined the facility failed to ensure drugs and biologicals were stored and labeled in accordance with currently accepted professional principles and include the appropriate accessory and cautionary instructions, and the expiration date when applicable on 2 of 3 Medication Carts (Medication Cart #1 and Medication Cart #2) observed. 4 opened bottles of medications without open dates and 1 expired medication found on A-Hall Medication Cart #1. 5 opened bottles of medications without open dates and 2 expired medications found on B and D Halls Medication Cart #2. The facility's failure could result in residents not receiving an accurate dose of medication as well as not being maintained at their best therapeutic level. Findings include: Observation on 3/12/24 at10:48AM of A-Hall Medication Cart #1 with MA D revealed multidose bottles, one bottle of each medication; Pepcid, Senna Plus, Simethicone, and [NAME]-Vision without open dates. Expired 1 bottle of Milk of Magnesia date 9/23. An observation on 3/12/24 at 1102AM of B and D-Halls Medication Cart #2 with MA E revealed multidose bottles, one bottle of each medication; Melatonin, Iron Tablets, Buffered Salt Replacement, Simethicone, and Vitamin C wthout open dates. Expired 1 bottle of Geri-Tussin Oral Solution (Guaifenesin) dated 2/24 and expired 1 bottle Milk of Magnesia dated 9/23. Interview on 3/12/24 at 1120AM MA D was asked what a negative outcome would be for giving medications from bottles without open dates and expired medications. She stated, Either get a bad reaction or upset stomach. Interview on 3/12/24 at 1125AM MA E was asked what a negative outcome would be for giving medications from bottles without open dates and expired medications. She stated, Medication can get old and not be helpful or make someone sick. Interview on 3/12/24 at 248PM LVN F Charge Nurse stated, Open dates are on most of the bottles of medications because some of the nurses or medication aides write them on. It's not our policy to have to write open dates on the bottles. We only need the expiration dates on the bottles. She stated, The expired medications could make them sick or not get the full strength. Not putting open dates on the bottles might cause the same thing to happen. Interview on 3/13/24 1017AM the ADON stated, giving medications without an open date or expired medication could make somebody sick. The ADON stated, I don't think so, but it should be. When asked if labeling multidose bottles was policy. Record review of the facility's Storage of Medications Policy revised April 2019 * indicated: The facility stores all drugs and biologicals in a safe secure, and orderly manner. 5. Discontinued, outdated, or deteriorated drugs or biologicals are returned to the dispensing pharmacy or destroyed. Record review of the facility's Labeling of Medication Container policy revised April 2019 * indicated: 4. Labels for stock medications include all necessary information d. Appropriate accessory and cautionary statements. Facility Letter to Resident and Family Members about Omnicare Pharmacy in admission Packet * indicated: '(facility) must define uniform standards for labeling, packaging, storing, processing, and administering of drugs. The uniform standards are essential in assuring that all residents are protected from medication errors.' According to web site Drugs.com (https://www.drugs.com/article/drug-expiration-dates) accessed on * indicated: Once the container of medication is opened after production, that expiration date is no longer guaranteed. According to the manufacturer, the stability of a drug cannot be guaranteed once the original bottle is opened. Heat, humidity, light, and other storage factors can affect stability.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to attempt to use appropriate alternatives prior to in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to attempt to use appropriate alternatives prior to installing a side or bed rail for 3 (Resident #8, Resident #16, and Resident #17) and failed to obtain informed consent prior to installation of bedrails for 1 (Resident #31) of 12 residents reviewed for bedrails. 1. Resident #8 had a bedrail on her bed which was placed there on her admission to the facility without prior attempts at appropriate alternatives. 2. Resident #16 had a bedrail on his bed which was placed there on his admission to the facility without prior attempts at appropriate alternatives. 3. Resident #17 had a bedrail on her bed which was placed there on her admission to the facility without prior attempts at appropriate alternatives. 4. Resident #31 had bedrails on his bed despite a consent for bedrails in his paper chart that indicated they were not being used. These failures could place residents in danger of entrapment or injury. Findings Included: 1. Record review of Resident #8's admission record dated 10/04/23 revealed a [AGE] year-old female admitted to the facility on [DATE] with diagnoses that included, but were not limited to, depression (a mood disorder that causes a persistent feeling of sadness and loss of interest) and long-term use of insulin (a hormone that helps cells use glucose from food for energy and keeps blood sugar levels stable). Record review of Resident #8's quarterly MDS, completed on 01/15/24 revealed a BIMS of 13 which indicated intact cognition. Section GG of the MDS revealed Resident #8 had impairment on one side of her upper extremities and that she used a cane or a crutch. Section GG further revealed Resident #8 was independent across all ADLs needing only set up and clean up assistance with eating. Section I of the MDS revealed Resident #8 had a diagnosis of traumatic brain dysfunction. Section P of the MDS did not list bedrails as restraints for Resident #8. Record review of Resident #8's care plan dated 01/15/24 revealed no mention of bedrails. Record review of Resident #8's Consent for Use of Side Rails revealed a signature by Resident #8's representative dated 10/03/23. Page one of the form noted in part, It is the policy of this facility to use side rail(s) only after assessment and care planning deem it appropriate to treat the resident's medical symptoms and assist the resident in attaining or maintaining his or her highest practicable physical and psychosocial well-being, and other methods or interventions are inadequate. In all instances the least restrictive device, which is effective, will be used. Record review of Resident #8's Evaluation for Use of Side Rails revealed resident and family requested side rails for security and safety and that Resident #8 was on an antidepressant which would require increased safety measures. This evaluation was not signed or dated. Page 2 of the evaluation stated Resident would be reevaluated on a quarterly basis. Record review of Resident #8's physician's orders dated February 2024 revealed and order for an antidepressant with a start date of 10/03/23 and no order for bedrails. During an observation and interview on 03/12/24 Resident #8 was seated in her recliner next to her bed. Her bed was against the wall on the right side and had a bedrail in the upright position at the top of the left side. She stated she had had the bedrail since she was admitted to the facility, and she used it to get into and out of bed. During an observation on 03/13/24 at 08:15 AM Resident #8 was seated in her recliner watching TV. The bedrail on the left side at the top of her bed was in the upright position. During an observation on 03/13/24 at 02:19 PM Resident #8 was asleep in her recliner and the bedrail on the left side at the top of her bed was in the upright position. During an observation on 03/14/24 at 09:36 AM Resident #8 was asleep in her recliner and the bedrail on the left side at the top of her bed was in the upright position. 2. Record review of Resident #16's admission record dated 07/20/23 revealed a [AGE] year-old male admitted to the facility on [DATE] with diagnoses that included, but were not limited to, osteoarthritis (degenerative joint disease) and fracture of left acetabulum (concave surface of the pelvis). Record review of Resident #16's quarterly MDS with a completion date of 01/18/24 revealed a BIMS of 8 which indicated moderately impaired cognition. Section GG of the MDS revealed Resident #16 used a walker to ambulate. Section GG further indicated Resident #16 needed partial/moderate to substantial/maximal assistance across all ADLs except for eating, oral hygiene, chair to bed transfer, walking and toileting where he needed set up help or supervision. Section P of the MDS did not list bedrails as restraints for Resident #16. Record review of Resident #16's care plan dated 01/18/24 revealed Resident #16 used bedrails as enablers for safety and mobility. Record review of Resident #16's physician's orders dated February 2024 revealed an order for bedrails dated 07/19/24. Record review of form Evaluation for use of Side Rails revealed Resident #16's family requested side rails. The form is unsigned and undated but page one has Resident #16's name and the name of his physician on the bottom. Page two is blank. Record review of for Consent for use of Side Rails was signed and dated 07/17/23 by Resident #16's primary physician. Page one of the form noted in part, It is the policy of this facility to use side rail(s) only after assessment and care planning deem it appropriate to treat the resident's medical symptoms and assist the resident in attaining or maintaining his or her highest practicable physical and psychosocial well-being, and other methods or interventions are inadequate. In all instances the least restrictive device, which is effective, will be used. During an observation and interview on 03/12/24 at 12:34 PM Resident #16 was seated in his recliner. His bed was made, and a bedrail was in the upright position on the top, left side of his bed. Resident #16 stated he used the bedrail to get into and out of his bed. The right side of Resident #16's bed was against the wall. During an observation and interview on 03/13/24 at 08:14 AM Resident #16 was seated in his recliner and asked for his call light which was clipped to the bedrail on his bed. The bedrail was on the top, left side of his bed and was in the upright position. During an observation on 03/14/24 at 11:11 AM Resident #16 was seated in his recliner. His bed was made and the bedrail on the top, left side of his bed was in the upright position. 3. Record review of Resident #17's admission record dated 11/04/19 revealed a [AGE] year-old female admitted to the facility on [DATE] with diagnoses that included, but were not limited to, high blood pressure, pain, and weakness. Record review of Resident #17's quarterly MDS with a completion date of 02/03/24 revealed a BIMS of 99 which indicated Resident #17 was unable to complete the BIMS. Staff assessment of her cognitive ability moted a memory problem with short and long-term memory and moderately impaired cognition in regards to daily decision making. Section GG of the MDS revealed Resident #17 had bilateral impairment to her lower extremities and was dependent on staff or needed substantial to maximal assistance across all ADLs except eating where she required setup/clean-up help and oral hygiene where she required partial/moderate assistance. Section P of the MDS did not note use of bedrails as restraints. Record review of Resident #17's care plan dated 02/05/24 revealed Resident #17 had the potential to fall due to weakness and a history of falling prior to admission to the facility. The care plan also revealed Resident #17 used bedrails as enablers and for safety. Resident #17 was noted to be disoriented to time and place in her care plan. Record review of Resident #17's physician's orders dated February 2024 revealed an order for bedrails with a start date of 10/29/19. Record review of Resident #17's paper chart revealed one Evaluation for Use of Side Rails dated 10/29/19. Page two of the form indicated Resident #17 would be reevaluated yearly. Record review of Resident #17's paper chart revealed a second Evaluation for Use of Side Rails dated 07/18/20. Page two of this form indicated Resident #17 would be reevaluated yearly. The paper chart did not reveal any other evaluations. Record review of Resident #17's Consent for Use of Side Rails revealed one form dated 10/29/19 which indicated Resident #17 would use bedrails for safety and as an enabler. The form was signed by Resident #17's family member. Page one of the form noted in part, It is the policy of this facility to use side rail(s) only after assessment and care planning deem it appropriate to treat the resident's medical symptoms and assist the resident in attaining or maintaining his or her highest practicable physical and psychosocial well-being, and other methods or interventions are inadequate. In all instances the least restrictive device, which is effective, will be used. During an observation on 03/12/24 at 12:17 PM Resident #17 was in her bed under a blanket with her eyes closed. A bedrail was on the top, right side of her bed in the upright position. The left side of Resident #17's bed was against the wall. During an observation on 03/13/24 at 08:09 AM Resident #17 was lying in bed under a blanket with her eyes closed. A bedrail was on the top, right side of her bed in the upright position. During an observation on 03/13/24 at 02:17 AM Resident #17 was lying in bed under a blanket with her eyes closed. A bedrail was on the top, right side of her bed in the upright position. During an observation on 03/14/24 at 09:41 AM Resident #17 was lying in bed under a blanket with her eyes closed. A bedrail was on the top, right side of her bed in the upright position. 4. Record review of Resident #31's admission record dated 11/24/23 revealed a [AGE] year-old male admitted to the facility on [DATE] with diagnoses that included, but were not limited to, centrilobular emphysema (long-term, progressive lung disease), alcoholic cirrhosis of liver (impaired liver function caused by the formation of scar tissue), anxiety disorder (mental disorder characterized by significant and uncontrollable feelings of anxiety and fear), weakness, and malignant neoplasm of esophagus (cancer of the esophagus). Record review of Resident #31's quarterly MDS with a completion date of 02/05/24 revealed a BIMS of 6 which indicated severely impaired cognition. Section GG of the MDS revealed Resident #31 needed partial/moderate to substantial/maximal assistance across all ADLs except eating and oral hygiene where he needed setup or clean up assistance only. Section J of the MDS indicated Resident #31 had had 2 or more falls since admission to the facility. Section N of the MDS indicated Resident #31 was taking antipsychotic, antianxiety, and opioid medications. Section P of the MDS did not list bedrails as restraints for Resident #31. Record review of Resident #31's care plan dated 02/05/24 revealed Resident #31 needed assistance with ADLs due to weakness, limited range of motion, and tiring easily. The care plan revealed Resident #31 used bedrails as enablers, safety, and mobility. The care plan noted that Resident #31 took antianxiety and antipsychotic medications as well as opioids. Record review of Resident #31's Consent for Use of Side Rails revealed a blank form with No written across the middle of page one and Does not use Bed rails written across the bottom of page 2. The form was undated and unsigned though it did have Resident #31's name printed on the bottom of page 1. Page one of the form noted in part, It is the policy of this facility to use side rail(s) only after assessment and care planning deem it appropriate to treat the resident's medical symptoms and assist the resident in attaining or maintaining his or her highest practicable physical and psychosocial well-being, and other methods or interventions are inadequate. In all instances the least restrictive device, which is effective, will be used. Record review of Resident #31's physician's orders dated February 2024 revealed he had an order for an antianxiety medication twice a day as well as PRN with an order start date of 11/12/23. Resident #31 also had an order for an antipsychotic medication once a day at bedtime with a start date of 10/27/23. The orders did not mention bedrails. During an observation on 03/12/24 at 11:48 AM Resident #31 was seated in his recliner next to his bed. His bed was made and had bilateral bedrails on the top in the upright position. When asked if he used the bedrails resident #31 glanced at his bed but did not answer the question. During an observation on 03/12/24 at 12:21 AM Resident #31 was seated in his recliner with his eyes closed. His bed was made and had bilateral bedrails on the top in the upright position. During an observation on 03/13/24 at 08:25 AM Resident #31 was reclined in his recliner with his feet propped up on his w/c in front of him and a blanket over his lap. His eyes were closed. His bed was made and had bilateral bedrails on the top in the upright position. During an observation on 03/13/24 at 02:18 PM Resident #31 was seated in his recliner with his eyes closed. His bed was made and had bilateral bedrails on the top in the upright position. During an observation on 03/14/24 at 09:35 AM Resident #31 was seated in his recliner with his eyes closed. His bed was made and had bilateral bedrails on the top in the upright position. During an interview on 03/13/24 at 01:47 PM ADON stated the charge nurses did bedrail consents and evaluations on admission. She said she did not know if they did them regularly or just at admission. ADON stated the evaluations and consents were kept in the paper charts. When asked if less restrictive options were tried before bedrails were used ADON said, We have them when they come in. Most of our residents are able to make their own decisions but most of the time it is the family that asks for them (bedrails). When asked for a possible negative outcome of installing bedrails before trying less restrictive options or doing an evaluation and getting a signed consent, ADON said, We haven't had any here, but I know in [name of another town] somebody got their head caught in the bedrail. She stated possible alternatives to bedrails would be a low bed and a fall mat. During an interview on 03/14/24 at 08:58 AM RN G stated the nurses were responsible for doing bedrail consents and evaluations. He stated they were done on admission and if the resident had a significant change in condition. RN G stated the consents and evaluations were kept in the paper charts. He stated the families of residents often request bedrails for enablers. RN G stated the facility gets physician orders for the residents who use bedrails. He stated a possible negative outcome of installing bedrail prior to attempting less restrictive options or doing an evaluation and getting a signed consent was a resident could get their hand or head caught in the bedrail. During an interview on 03/14/24 at 09:38 AM RN G stated Resident #31 usually sleeps in his bed. The DON was unavailable during the survey and the ADM was unavailable during the last two days of the survey. Therefore, they were not interviewed regarding this failure. Record review of facility policy titled, Bed Safety and dated December 2007 revealed the following: . 5. If side rails are used, there shall be an interdisciplinary assessment of the resident, consultation with the Attending Physician, and input from the resident and/or legal representative. 8. Side rails may be used if assessment and consultation with the Attending Physician has determined that they are needed to help manage a medical symptom or condition, or to help the resident reposition or move in bed and transfer, and no other reasonable alternatives can be identified.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review the facility failed to store, prepare, distribute food in accordance with professional standards for food service safety in 1 of 1 kitchen reviewed fo...

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Based on observation, interview and record review the facility failed to store, prepare, distribute food in accordance with professional standards for food service safety in 1 of 1 kitchen reviewed for kitchen sanitation. The facility failed to ensure stored food was properly labeled and dated. This failure could put place Residents at risk for foodborne illness. Findings Included: Observation of refrigerator one on 3/12/ 24 at 10:58 am revealed 1 container of launchable for staff with no label or date. Observation of refrigerator one on 3/12/24 at 11:08 am revealed 1 tray of individual boxes of vanilla shake milk with no label or date. Observation of refrigerator one on 3/12/24 at 11:08 am revealed 1 bag of parsley with no label or date. Observation of freezer two on 3/12 at 11:15 am revealed 3 packages of ground beef with no date. Observation of freezer three on 3/12/24 at 11:15 am revealed 1 container of chocolate ice cream with no date. Observation of refrigerator two on 3/12/24 at 11:15 am revealed 1 bag of sliced oranges with no label or date. Observation of refrigerator two on 3/12/24 at 11:18 am revealed 1 small lunch tray in a plastic bag with no label or date. Observation of refrigerator three on 3/12/24 at 11:18 am revealed 1 small lunch tray in a plastic bag with no label or date. Interview on 3/14/2024 at 8:43 am with the DM, said that all kitchen staff are responsible for safe food storage per their policy. The DM stated that a negative outcome for not practicing food storage would be contamination and residents could get sick. Interview with FSA 1 on 3/14/24 at 8:46 am she said that all kitchen staff are to follow facility policy and procedure for food storage. She stated that a negative outcome would be that residents could get sick. Interview with [NAME] 1 on 3/14/24 at 8:47 am she said that all kitchen staff are responsible for food storage. She said a negative outcome would be that residents could get sick. An interview with FSA 2 on 3/14/24 at 8:49 am she said that all kitchen staff are responsible for food storage. She said a negative outcome would be residents could get sick. An interview with FSA 3 on 3/14/24 at 8:51 am she said that all kitchen staff are responsible for food storage. She said a negative outcome would be residents could get sick. Record Review of in-service dated 3/12/20 at 2: 30 PM, training contained proper labeling and storage. In- service indicated that all food is to be labeled and dated.
Dec 2022 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to promote care for a resident in a manner and in an env...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to promote care for a resident in a manner and in an environment that maintained or enhanced each resident's dignity for one resident of 5 residents (Resident #1) reviewed for resident's rights related to dignity. Resident #1 was not permitted to finish her dessert during meal time for lunch. This failure could cause residents to feel uncomfortable and disrespected. Findings include: Record review of Resident #1's clinical record with admission date of 11/18/2020 revealed she is a [AGE] year-old female resident admitted to the facility with diagnoses to include Alzheimer's disease with late onset, cerebral atherosclerosis, essential primary hypertension, unspecified single episode of major depressive disorder, mild cognitive impairment, and unspecified dementia with behavior disturbance. Record review of Resident #1's quarterly MDS completed on 8/17/2022 revealed a BIMS score of 99 indicating resident was unable to complete Brief Interview for Mental Status and functional status of limited one-person assistance with eating and two or more-person assist with transfer, toilet use, personal hygiene, and walk in room and corridor. During an observation on 12/7/2022 at 12:20 PM in the Alzheimer's unit, Resident #1 was sitting in the dining room eating the remaining portion of brownie as part of her lunch meal. CNA-in-training B came toward Resident #1, pushed the resident's hands away from the bowl of brownie, and started moving the dining table away from the resident when she was still trying to reach for the bowl of brownie with a silver utensil. Observed CNA-in-training B at a standing position, grabbed the utensil and quickly stuffed a small piece of brownie into Resident #1's mouth. Then CNA-in-training B continued moving the dining table a little further away from Resident #1, and moved the resident's chair from facing the dining table towards facing the staff. Then CNA-in-training B held both Resident #1's hands and quickly pulled the resident to a stand-up position without letting the resident finish chewing or finish her brownie. CNA-in-training B started to ambulate with the resident in the direction towards the nurse's station. During an attempted interview on 12/7/22 at 12:25 PM with Resident #1, she did not acknowledge the surveyor's presence nor respond. Observed Resident #1's remaining brownie was placed in a small white Styrofoam bowl with a silver utensil pinned into the brownie. During an interview on 12/7/22 at 1:05 PM the DON reported, Resident #1 cannot use silverware. Resident #1 will eat whatever is placed in front of her using her hands. Resident #1 can eat finger-food with her hands. Resident #1's dignity would have been violated if she was not permitted to finish her meal. During an interview on 12/7/22 at 1:18 PM the ADM reported, CNA-in-training B should not be rushing Resident #1. If CNA-in-training B has rushed Resident #1, I would tell CNA-in-training B to slow down. Resident #1's dignity would have been violated if she was not permitted to finish her meal. During an interview on 12/7/22 at 1:35 PM the Ombudsman for the facility reported that she was not aware of anything at the facility as it was first time assigned to her. During an interview on 12/7/22 at 4:00 PM with CNA-in-training B reported, The food was on the table, not the plate. There was one piece of brownie in the plate and two pieces out on the table. I fed Resident #1 one piece of brownie using a fork and placed the fork back in the plate. Resident #1 tried to go under the table because she always get nervous. I tried to take Resident #1 out of the table. Resident #1 was not allowed to touch the fork because it can hurt her. I left Resident #1 to sit a bit so I can assist my co-worker with another resident. When I came back to Resident #1, she was trying to touch the fork. It was a little piece of brownie left in Resident #1's plate. I cannot say that not permitting Resident #1 to finish her meal would violated Resident #1's dignity. Record review of facility provided policy revealed in the admission packet titled, Statement of Resident Rights with revision number 02-9, effective date of July 1, 2002, and printed on 1/3/2008, revealed the following: You have a right to: (1) all care necessary for you to have the highest possible level of health; and (4) be treated with courtesy, consideration, and respect. Record review of facility provided policy revealed in the admission packet titled, Rights of the Elderly, Chapter 936, House [NAME] number 1726, Section 1, Title 6, Human Resources Code, is amended by adding Chapter 102 to read as follows: Chapter 102. Rights of the Elderly Section 102.003 Rights of the Elderly (e) revealed: An elderly individual should be treated with respect, consideration, and recognition of the individual's dignity and individuality. An elderly individual receives personal care and private treatment.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A+ (95/100). Above average facility, better than most options in Texas.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Texas facilities.
  • • 23% annual turnover. Excellent stability, 25 points below Texas's 48% average. Staff who stay learn residents' needs.
Concerns
  • • 12 deficiencies on record. Higher than average. Multiple issues found across inspections.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Booker Hospital District Dba: Twin Oaks Manor's CMS Rating?

CMS assigns BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Texas, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Booker Hospital District Dba: Twin Oaks Manor Staffed?

CMS rates BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 23%, compared to the Texas average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Booker Hospital District Dba: Twin Oaks Manor?

State health inspectors documented 12 deficiencies at BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR during 2022 to 2025. These included: 12 with potential for harm.

Who Owns and Operates Booker Hospital District Dba: Twin Oaks Manor?

BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility operates independently rather than as part of a larger chain. With 41 certified beds and approximately 38 residents (about 93% occupancy), it is a smaller facility located in BOOKER, Texas.

How Does Booker Hospital District Dba: Twin Oaks Manor Compare to Other Texas Nursing Homes?

Compared to the 100 nursing homes in Texas, BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR's overall rating (5 stars) is above the state average of 2.8, staff turnover (23%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Booker Hospital District Dba: Twin Oaks Manor?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Booker Hospital District Dba: Twin Oaks Manor Safe?

Based on CMS inspection data, BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Texas. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Booker Hospital District Dba: Twin Oaks Manor Stick Around?

Staff at BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR tend to stick around. With a turnover rate of 23%, the facility is 23 percentage points below the Texas average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 14%, meaning experienced RNs are available to handle complex medical needs.

Was Booker Hospital District Dba: Twin Oaks Manor Ever Fined?

BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Booker Hospital District Dba: Twin Oaks Manor on Any Federal Watch List?

BOOKER HOSPITAL DISTRICT DBA: TWIN OAKS MANOR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.