MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER

12921 MISTY WILLOW DR, HOUSTON, TX 77070 (281) 469-7881
For profit - Limited Liability company 124 Beds THE ENSIGN GROUP Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#1045 of 1168 in TX
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Misty Willow Healthcare and Rehabilitation Center has received a Trust Grade of F, indicating significant concerns and a poor overall performance. They rank #1045 out of 1168 nursing homes in Texas, placing them in the bottom half of facilities in the state, and #83 out of 95 in Harris County, meaning there are only a few better options available locally. The facility is showing signs of improvement, having reduced their number of issues from six in 2024 to three in 2025. Staffing is rated average with a 3/5 star rating and a turnover rate of 52%, which is similar to the state average. However, the facility has incurred $30,826 in fines, which is concerning as it suggests ongoing compliance problems. Specific incidents highlighted in inspections include a critical failure to properly transfer a resident who exhibited signs of a fracture, resulting in a hip fracture, and neglecting to administer pain medication as prescribed. Additionally, another resident was found face down on the floor, sustaining multiple injuries due to improper transfer. While the facility does have a good level of RN coverage, exceeding 90% of Texas facilities, these serious deficiencies raise significant red flags for families considering this nursing home for their loved ones.

Trust Score
F
0/100
In Texas
#1045/1168
Bottom 11%
Safety Record
High Risk
Review needed
Inspections
Getting Better
6 → 3 violations
Staff Stability
⚠ Watch
52% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
⚠ Watch
$30,826 in fines. Higher than 80% of Texas facilities, suggesting repeated compliance issues.
Skilled Nurses
○ Average
Each resident gets 40 minutes of Registered Nurse (RN) attention daily — about average for Texas. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
19 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 6 issues
2025: 3 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Texas average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 52%

Near Texas avg (46%)

Higher turnover may affect care consistency

Federal Fines: $30,826

Below median ($33,413)

Moderate penalties - review what triggered them

Chain: THE ENSIGN GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 19 deficiencies on record

3 life-threatening 1 actual harm
Mar 2025 3 deficiencies 3 IJ (2 affecting multiple)
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pharmacy Services (Tag F0755)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide pharmaceutical services including procedures that assure a...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide pharmaceutical services including procedures that assure accurate acquiring, receiving, dispensing, and administering of all drugs to meet the needs of each resident for CR#1 & CR#2 of 8 residents reviewed for pharmacy services. The facility failed to ensure CR #1 received his medication as ordered when WCN administered non-scheduled aspirin without an order when CR #1 had a known head injury. The facility failed to ensure CR#2 recevied his IV antibiotic medication as ordered by the physician. An Immediate Jeopardy (IJ) was identified on 03.27.25 at 4:34 p.m. While the IJ was lowered on 03.29.25 at 3:30pm, the facility remained out of compliance at the severity level of no actual harm with potential for more than minimal harm that is not immediate jeopardy with a scope identified as pattern due to the facility's need to evaluate the effectiveness of the corrective systems. These failures could place residents at risk of receiving inadequate treatments or results or ingesting medications for which they were not prescribed and ineffective therapeutic outcomes by not documenting when medications were given or not given. Findings included: Record review of CR#1's face sheet dated 11/8/2023 reflected an [AGE] year-old female, with an original admission date of 11/8/2003. Her diagnosis included: Cerebral Infarction of the right middle cerebral artery (stroke), hypertension (high blood pressure) and gastro-esophageal (digestive disorder). Record review of CR#1's Quarterly MDS dated [DATE], revealed the following: CR#1's BIMS score of 06 (severe cognitive impairment), CR#1's Functional Limitation in Range of Motion indicates an impaired Upper and Lower Extremities, uses motorized wheelchair, is dependent on staff for all of her ADL needs, including, rolling to left and right; has had no fall history. Record review of CR#1's orders dated 11/8/2023 revealed, CR#1 was prescribed Aspirin 81 Oral Tablet chewable (No order for aspirin to be used as a PRN pain medication). Give 1 by mouth one time a day for blood clot prevention. Start date 11/9/2023; Apixaban (blood thinner) dated 11/8/2023. Record Review of Medication Administration policy dated 05/2007 reveals the following: 2. Medications must be administered in accordance with the written orders of the attending physician. NOTE: If a dose seems excessive considering the resident's age and condition, or a drug order seems to be unrelated to the resident's current diagnosis or condition, the nurse should contact the physician. 3. All current drugs and dosage schedules must be recorded on the resident's electronic medication administration record (MAR). 8. Unless otherwise specified by the resident's attending physician, routine medications should be administered as schedules. 10. The nurse administering the medications must initial the resident's electronic MAR, on the appropriate line and date for that specific day. Record Review of nursing notes written by WCN dated 3/4/2025 at 8:27am, revealed, Resident observed lying on the floor feet facing foot bed, vitals taken, pain assessment made, head to toe assessment performed. Resident vitals 180/90 P-76 C/O pain from hip. PRN aspirin administered, resident noted with cut by right eye, EMS services immediately contacted, skin tear on left arm. Resident was not aware of how they ended up on the floor, seen by wound care physician, wounds cleansed, with wound cleanser, cut medicated with collagen powder, ST addressed with xeroform and dry dressing. RP notified; Dr. notified. During the follow-Up Interview on 3.26.25 at 5:08pm with DON revealed she did not know CR#1 had sepsis prior to her hospitalization. She stated labs were not necessary because CR#1 never exhibited any symptoms that would be a cause for labs. DON stated because of the lack of symptoms, nursing staff did not monitor for signs or symptoms of sepsis. The DON stated labs are only ordered for someone in CR#'1's condition (CVA, Anticoagulants) when there are indicators like when there is a change of condition. DON stated when medications are administered, nursing staff must follow physician orders. She stated WCN gave CR#1 and aspirin (PRN) because it was for pain. The DON stated she spoke with the facility's medical director and CR#1's physician and was informed that CR#1's outcome would not have changed her injuries. CR#2 Record review of CR#2's undated face sheet revealed a [AGE] year-old male initially admitted to the facility on [DATE], readmitted on [DATE] and discharged on 2/26/2025 with a diagnosis of anemia (iron deficiency), hypertension (high blood pressure), Renal failure ( kidneys lose the ability to filter waste), Obstructive uropathy (urinary tract disorder); Dementia (decline in cognitive abilities), seizure disorder (abnormal brain signals). Record review of CR#2's Quarterly MDS dated [DATE], revealed the following: CR#2's did not have a BIMS score, which indicates a severe cognitive impairment; CR#2 uses a wheelchair; dependent on staff for toileting, showering, and getting dressed; totally dependent on staff for sitting and lying in bed; CR#2 is always incontinent for urinary. Record review of CR#2's orders dated, 2/13/2025 for Trileptal oral tablet 300 MG give 1 tablet by mouth two times a day for status epilepticus (start date 1/26/2025 at 5:00pm); Apixaban Oral Tablet by mouth two times a day for anticoagulant for 30 days (start 2/18/2025 at 8:00am); Apixaban Oral tablet 5 MG give 2 tablet by mouth two times a day of Anticoagulant for 3 days (start date-2/14/2025); change intravenous tubing with new IV bag every day shift (order date 1/26/2025 at 10:20am-D/C dated 2/26/2025 at 12:20am); Meropenem intravenous solution reconstituted 1 GM-Use 1 gram intravenously one time a day for UTI for 9 days (order date 1/24/2025 at 7:14pm); Midline care: Change Central Line/Mid line dressing Q 7 days if visible for assessment. Change dressing PRN if wet, soiled, saturated or loose every day shift every 7 days (order date 1/26/2025 at 10:20am-D/C dated 2/13/2025); Mid line flushing: Flush with 5cc 0.9% NS IV solution before and after each med administration every day shift (order date 1/26/2025-D/D dated 2/14/2025); Tombramycin Sulfate Injection Solution 80 MG/2ML_use 4 ml intravenously one time a day every Mon, Wed, Fri for give after HD SEND WITH RESIDENT TO HD. THEY CAN ADMINISTER THERE (order datre 2/13/2025 4:29pm - D/C dated 2/14/2025 at 12:53pm); Cefdnir Capsule 300 MG_Give 1 capsule by mouth two times a day for infection for 7 days (order date 2/26/2025 at 0022); Insert peripheral IV one time only for IV antibiotics until 2/14/2025 11:59pm (order date 2/14/2025 at 7:11pm). Record review of CR #2's care plan dated, revealed the following care areas: Focus: [CR#2] has renal insufficiency r/t CKD stage 5 Hemodialysis 3X/WEEK EVER MWF. Created and initiated on 8/6/2024 and revision 2/24/2025. Goal: [CR#2] will be free from infection through the review date. Date initiated and created 8/6/2024, Target date 1/21/2025. Interventions: [CR#2] Monitor and report changes in mental status: lethargy; tiredness; fatigue; tremors; seizures. Date initiated 8/6/2024. Focus: [CR#2] has a Urinary Tract Infection. Date initiated, created and revised on 1/29/2025. Goal: [CR#2] Urinary tract infection will resolve without complications by review date. Date initiated and created 1/29/2025. Target date: 1/21/2025 Interventions: [CR#2] Give antibiotic therapy as ordered, Monitor/document for side effects and effectiveness. Created 1/29/2025; Monitor/document/report to MD PRN for s/sx of UTI: Frequency, Urgency, Malaise, foul smelling urine, dysuria, Fever, nausea and vomiting, flank pain, Supra-pubic pain, Hematuria, Cloudy urine, Altered mental status, Loss of appetite, Behavioral changes. Date initiated 1/29/2025; Obtain vital signs as ordered. Focus: [CR#2] At risk for impaired cognitive function/dementia or impaired thought processes r/t dx of Dementia, metabolic encephalopathy (serious neurological condition when the brain is damaged). BIMS score of 6 (Severe Impairment). Date initiated 7/19/2024 and revision on 8/6/2024. Goal: [CR#2] Will maintain the level of cognitive function through the review date. Target Date: 1/21/2025. Interventions: [CR#2] Communicate with family/caregivers regarding residents' capabilities and needs; Discuss concerns about confusion, disease process and alternative placement with family/caregivers; monitor/document/report to MD any changes in cognitive function, specifically changes in: decision understanding others, level of consciousness, mental status. Date created 8/6/2024. Focus: [CR#2] ADL Self Care Performance Deficit r/t impaired mobility, dementia. Created 7/19/2024 and Revision on 8/6/2024. Goal: [CR#2] Will safely perform Bed Mobility, Transfers, Eating, Dressing, Grooming, Toilet Use and personal hygiene with modified independence through the review date. Target date 1/21/2025. Interventions: [CR#2] Discuss with resident/family POA care any concerns related to loss of independence, decline in function; Monitor/document/report to MD PRN any changes, any potential for improvement, reasons for self-care deficit, expected course, declines in function; Skin Inspection: Requires SKIN inspection. Observe for redness, open areas, scratches, cuts, bruises and report changes to the nurse. Focus: [CR#2] Has bowel/bladder incontinence r/t Dementia, History of UTI, Impaired Mobility. Created and initiated on 8/6/2024. Goal: [CR#2] Risk for septicemia will be minimized/prevented via prompt recognition and treatment of symptoms of UTI through the review date. Target date: 1/21/2025. Interventions: [CR#2] Monitor/document for s/sx UTI: Pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temp, Urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns. Initiate and Created 8/6/2024; Monitor/Document/report to MD possible medical causes of incontinence bladder infection, constipation, loss of bladder tone, weakening of control muscles, decreased bladder capacity, diabetes, Stroke, medication side effects. Date initiated 8/6/2024. Focus: [CR#2] I am resistive to care will not allow staff to dress change, shower, and is refusing medication. CR#2 pulled out midline 1/28. Dated initiated 7/22/2024 and revision 1/29/2025. Goal: [CR#2] Will cooperate with care through next review date. Target 1/21/2025. Interventions: [CR#2] Allow to make decisions about treatment regime to provide a sense of control; educate resident/family/caregivers of possible outcome(s) of not complying with treatment care; encourage as much participation/interaction by the resident as possible during care activities. Initiated 7/22/2024. Focus: [CR#2] Potential for a behavior problem r/t not drinking water, only consuming coffee and eating sugar packets. Educate provided on the need for water consumption. Goal: [CR#2] Will have fewer episodes by review date. Created and initiated 11/15/2024. Target 1/21/2025. Interventions: [CR#2] Monitor behavior episodes and attempt to determine underlying cause. Consider location, time of day, persons involved, and situations. Document behavior and potential causes. Created 11/15/2024. Focus: [CR#2] Potential to demonstrate physical behaviors r/t Dementia; I have a habit of unplugging items to conserve energy. Date initiated and revision 1/10/2025. Goal: [CR#2] Will demonstrate effective coping skills through the review date. Target 1/21/2025. Interventions: [CR#2] Assess and address for contributing sensory deficits; provide physical and verbal cues to alleviate anxiety; give positive feedback, assist verbalization of source of agitation, assist to set goals for more pleasant behavior, encourage seeking out of staff member when agitated; Document observed behavior and attempted interventions; Monitor/document/report to MD of danger to self and others. Date initiated 1/10/2025. Focus: [CR#2] At risk for falls r/t hx of falls, impaired mobility. Initiated 7/19/2024. Revision 8/6/2024. Goal: [CR#2] Will be free of falls through the review date. Target: 1/21/2025 Interventions: [CR#2] Be sure call light is within reach and encourage to use it to call for assistance as needed; Falling star program; Keep items, water, etc, in reach. Focus: [CR#2] CR#2 had an actual fall related to poor communication/comprehension: 12/18/2024: Fall with no injury; 12/22/2024: Fall with no injury. (Created 11/19/2024. Revision on 2/24/2025) Goal: [CR#2] Will resume usual activities without further incident through the review date. Target 1/21/2025. Interventions: [CR#2] Psych consult (Continue interventions on the at-risk plan. Focus: [CR#2] Has potential for pressure ulcer development r/t impaired mobility. Dated initiate 7/19/2024; Revision 8/6/2024. Goal: [CR#2] Will have intact skin, free of redness, blisters, or discoloration by/through review date. Target 1/21/2025. Interventions: [CR#2] Weekly head to toe skin at risk assessment. Initiated and Created 7/19/2024. Record Review of hospital Discharge summary dated [DATE] revealed, instructions for administering the medication through catheter every other day. Give after HD for 3 sessions Monday, Wednesday Friday. Record Review of nursing notes dated 2/17/2025 at 1:12pm by LVN D revealed, attempted to put IV line in CR#2 to receive post HD medication. CR#2 refused. Will try again upon return. Record review of nursing notes dated 2/17/2025 at 1:12pm by LVN D revealed an attempt to put IV line in resident to receive post HD medication. Resident refused. Record Review of nursing notes dated 2/18/2025 at 10:11am by LVN D revealed, CR#2 continues to refuse IV insertion. NP contacted for other options. Awaiting reply. Record Review fax dated 2/20/2025 at 1:30pm from ADON to dialysis, revealed CR#2 face sheet, diagnosis, hospital orders and hospital discharge instructions. Record Review of nursing notes dated 2/24/2025 at 11:55am by ADON revealed dialysis called in regards of tobramycin IV CR#2 is to receive x3 doses after dialysis. Facility stated fax received and antibiotics on order. Record Review of nursing notes dated 2/24/2025 at 1:42pm by RN revealed CR#2 leaving for dialysis via EMS, vitals stable BP 110/62 T 98.4, HR 88 RR 18. Orientation at baseline CR#2 stated he was tired. No signs of distress noted. Record review of nursing notes dated 2/25/2025 at 12:14pm revealed CR#2 lethargic, temp of 100.3 NP notified. New orders given for Rocephin injection, labs, cxr. 02 at 2L NC. FM at bedside. 650 mg of Tylenol given for fewer per NP. COC complete, labs drawn, results pending. Change of Condition: Symptoms or signs noted of condition change: Abnormal vital signs (low/high BP, heart rate, respiratory rate, weight change) Altered mental status. Vital signs on 2/25/2025 revealed the following: BP 103/54 - 2/25/2025 at 1:13 sitting l/arm P76 -2/25/2025 at 1:13 R 18.0 2/25/2025 at 1:13 T 98.3 2/25/2025 (Forehead) at 1:13 02 92% 2/25/2025 at 1:12 Method: Oxygen via Nasal Cannula Record Review of nursing notes regarding CR#2's last vitals taken below: O2 Stats: 2/26/2025 at 9:45am 92% Oxygen via Nasal Cannula Pain Level: 2/24/2025 at 9:06pm O value Numerical Respiration: 2/26/2025 at 9:45am 32 Breaths/min Pulse: 2/26/2025 at 9:45am 75 bpm regular Blood Pressure: 2/26/2025 at 6:53am 12//65 Lying arm; 2/26/2025 at 9:45am 140/72 Lying arm. Weights: 2/18/2025 at 9:56am 200.4 lbs. Record review of nursing notes dated 2/26/2025 at 12:14am revealed CR#2's Xray results: Bilateral Interstitial infiltrates, concerning for edema vs PNA, nonspecific: Reported to On-Call N/O: Lasix 40mg QD x 3 days Cefdinir 300 mg BID x 7 days Record review of nursing notes dated 2/26/2025 at 9:46am by ADON, revealed Medical Director given the results of the Xray and lab results and ordered CR#2 to be sent out to ER for further work up. Record review of CR#2's report from hospital revealed the following report dated 2/26/2025: CR#2 arrived at the hospital at 9:43am via, EMS. O2 Flow rate (l/min) 4 l/min 02 Delivery Method: Nasal Canula. Vitals: BP: 137/67 Pulse: 76 Resp: 16 Temp: 102.5 F (39.2 C) Temp src: Temporal GCS Total: 12 Blood Glucose Meter (mg/dl): 158 ECG Performed: Yes (NSR) During a telephoned Interview on 3/4/25 at 10:02am with FM stated CR #2 is no longer able to walk, talk, eat or swallow because of sepsis in his blood from having a serious UTI that the facility would not ensure he received his medicine for. FM stated her Resident #2 came to the facility because of his chronic UTI and Infusion (antibiotics through IV). She stated her Resident #2 had a picc line (a thin, flexible tube inserted into a vein near the heart), which is where the antibiotics were administered by a nurse. She stated the UTI is a chronic issue for CR #2. FM stated CR #2 did not have sepsis when he was released from the hospital February 13, 2025. FM stated she came to the facility Tuesday February 25, 2025, at 9:00am. Stated she gave CR #2 a kiss on his forehead and his eyes were rolling in the back of his head. She spoke with the nurse at this time. She stated she was a little irritated that the nurse didn't know he had a temperature but did not checked vitals. She stated ADON A came to the room and the nurse was finally getting the temperature. She stated the nurse took Resident #2's temperature and it was 102.8 and he appeared to be lethargic. At this time, she requested CR #2 to be put on oxygen. She stated CR #2 had received orders when he was released from the hospital on February 13, 2025, for antibiotics due to his UTI. FM stated at this time she was informed by the ADON A, that the medication (Tobramycin) for his UTI that was ordered on February 13, 2025, was never administered, and had expired because the Dialysis never gave it to him per hospital orders. FM stated this negligence caused CR #2 to have a more serious UTI and infection in his blood. FM stated ADON A told her the dialysis people were supposed to give the anti-biotics through the picc line, but they hadn't as of this date. She further stated the ADON A told her the medication had expired; however, due to CR #2's fever, ADON A administered a medication called, Rocephin (used for infections). FM stated after being administered the shot CR #2 immediately broke out into a profuse sweat all over his body. The ADON A told her that CR #2 was breaking his fever and that the sweating was okay. FM stated she's not sure how long CR #2 had been in this feverish lethargic condition. She stated facility sent CR #2 out to the hospital early that morning and never called her to even ensure he was sent out. She stated CR #2 had fallen a few weeks ago and now he has seizures. She stated CR #2 was in ICU a few weeks ago before he was released from the hospital, he now has had dialysis and he had the dialysis port, which is how the medication for his UTI was to be administered. FM stated the ADON told her that CR #2 would get antibiotics in the dialysis, but failed to tell her Dialysis never gave him the anti-biotics. She stated now the infection has spread from a UTI to Blood Infection. During an Interview on 3/4/25 at 2:44pm with ADON stated CR #2 was sent to hospital because he was lethargic. He stated there was an order for Tobramycin, an antibiotic for the UTI, which was identified through labs while at the hospital. ADON A stated CR #2 returned to facility from hospital on 2.13.25. The CR #2 also returned from hospital with and order to be given 3 doses of tobramycin over the next 3 dialysis services which was to be administered after dialysis session, starting February 14, 2025. The ADON A stated he personally sent the medication to dialysis, along with the order from hospital. He stated he did not know that the initial dose was not administered to CR #2 until he went into the medicine refrigerator on February 17, 2025, to retrieve CR #2's second dose. At this time, he stated he seen the initial dose from February 14, 2025. He stated he immediately called Dialysis and was informed that their protocol was to receive an email from the hospital, and they would fill the medication through their own system. The ADON A stated they further told him that they are not allowed to accept medication. ADON stated resident had been without the medication for a week and he wasn't getting any antibiotics during that time. He stated he called the doctor. Stated the Dr stated to send the order to dialysis, but ADON A told her that they refused to administer. At this time, he was given an order from the NP to put an IV in Resident #2's arm so facility nurses could administer the antibiotic. He stated on February 17, 2025, at 1:13pm, attempted prevention measures by trying to put an IV in Resident #2's arm and he refused on 2/17/25 at 1:13pm and again on 2/18/25 at 10:11am. The ADON A stated with Resident refusal for the IV port, the medication expired. ADON A stated he received an order from the NP to administer the Rocephin 1mg and Tylenol 650. He stated he was not aware that Resident #2 began to sweat profusely. He stated Resident #2 was talking to his FM during this time. The ADON stated on 2/20/2024, he faxed the order to dialysis in hopes of them filling the Thrombosis prescription. He stated he called dialysis to let them know he just faxed the order and was told they did not have the medication and it would take 7-10 to get it. During an Interview on 3/5/2025 at10:00am with HAP- HAP stated CR #2 had an admittance from February 5, 2025 and discharged on February 13, 2025. HAP stated on February 6, 2025, CR #2 labs showed he had a bacteria called pseudomonas, which is why he was prescribed Tobramycin. He stated there was an order for the medication to be administered by dialysis staff after his procedure. The antibiotic was for three doses. He stated the medication should have been given by the dialysis staff through the dialysis IV port, not the facility staff. He stated that according to the records, on February 11, 2025, at 10:00am, dialysis was set up by the hospital social worker. At this time, the order was given to the dialysis staff. HAP stated that there must have been a mix-up in the communication between the hospital, dialysis, and the facility. However, he stated that the attending physician at the nursing facility should've figured it out even if CR #2 was sent back to the hospital to get the medication. This medicine was extremely important as the resident had an active bacterium. HAP stated CR #2 return to the hospital, February 26, 2025, and he now has a different bacteria called Staphylococcus Aureus. The order for Tobramycin would not have been affective for CR #2 anyway. Therefore, the resident, even if he had taken, the order would not have gotten better because he had a different bacterium. Doctor indicated that both bacteria are more healthcare bacteria, where they are contracted in healthcare rehab facilities. During an Interview on 3/5/25 at 12:10pm with Dialysis CNM who stated he was made aware CR #2 was to receive 3 doses of Tobramycin; however, dialysis did not receive any notification from the hospital which is protocol. CR #2's first dialysis appointment was 2/14/2025. States the order was sent with medication and they don't take orders from other doctors. He also stated there was no medicine on hand at this time. He stated he received a fax order from the facility on February 20, 2025, and the medicine arrived at the Dialysis center on February 28, 2025. He stated they have no records of the orders from the hospital on 2/11/2025. During an telephone Interview on 3/9/2025 at 11:19am with FM - Stated she received a call from a doctor at the hospital who told her that based on CR#2's wounds he would require surgery to insert a rectal tube. She stated the doctor reiterated CR#2's should be strongly considered for Hospice due the wound and blood infection. During a follow up Interview on 3/10/2025 at 9:45am with FM - who stated the facility never called and say CR#2 was refusing medication. The facility would call FM when he needed a shower and was refusing, then family would talk with CR#2 and CR#2 would comply. During a follow-up Interview on 3/11/2025 at 10:00am with FM stated the facility has always called her or another family member whenever CR #2 would refuse showers. She stated either of them would come to the facility and assist staff in giving Resident #2 his showers. FM stated this has happened on at least two occasions. She stated other times the facility had called was when CR #2 was walking and naked and pee, poop, and urine everywhere in the middle of the night. The facility called FM. However, FM stated she never received a called saying there was any problem getting the meds thru dialysis or that CR #2 had refused his med. She stated when she was informed by the facility that CR #2 hadn't had his medicine from dialysis, she went to the dialysis to speak with someone. FM stated Dialysis told her that they had already explained to the nursing facility they could not administer that kind of medication, so they would have to get another kind of med. During this time, FM stated CR #2 had already missed all 3 doses of his medication and at this time he was not talking, his fever was 102, and his forehead was hot, yet the ADON stated he was ok. FM stated the ADON told nurse to go get meds so they can start administering medications for his infection. The ADON administered Rocephin medication, which he gave a shot in the buttocks area. FM stated ADON asked her to hold CR #2 while he administered the shot because it would typically burn. FM stated she tried getting him to eat doughnuts, but CR #2 would only open his mouth but could not chew. FM stated the ADON informed her that CR #2 had a sacrum wound. FM stated CR #2 had never had a wound prior to admittance to this facility. She stated had she known CR #2 had a wound she would not have left him in the facility. She found out about the wound Tuesday February 24, 2025, and he was sent to the hospital on Wednesday February 25, 2025. During an interview on 3/11/25 at 10:50am with NP - Confirmed CR#2 was his resident when CR#2 was in the facility. NP initially stated he didn't' know why CR#2 was given the medication to be administered at dialysis, then stated, I think it was an antibiotic because CR#2 had recurring UTI's. NP confirmed the medication should have been administered to CR#2 while at dialysis. He stated it was an IV medication to be administered in the dialysis port and the dialysis people know how to administer it. If the medication was given at facility, it will be washed out by dialysis procedure, which is why the nephrologist always want to administer at dialysis. However, NP stated dialysis did not carry the medication, and they refused to give the medication that accompanied CR#2 from NF. He stated at this time he was informed that CR#2 had missed one dose. NP stated he informed the nursing facility staff to reach out to the nephrologist to see if they could order another medication or something else that they had since CR#2 was not getting the medication he should be getting for an infection. He stated the nephologist was the physician who originally ordered the medication and staff needed to follow up with them. The NP stated at this time he assumed the facility had reached out to the nephrologist as directed and they were given a different type of medication. NP further stated he directed staff to put in a Peripheral IV only with nephrologist approval to give medication. He stated nursing staff can't just put line on dialysis patient without nephrologist approval. NP stated nursing staff could have either got the medication changed or administer themselves through a midline (a thin tube inserted into a vein), but they needed to consult with nephologist first. NP stated the facility never called him back afterwards with any results, so he assumed the medication was either changed or given. NP stated facility staff did not report any clinical symptoms that CR#2 had an untreated infection, no fever no chills reported, and no change in mood. He stated there was nothing reported to him that would indicate CR#2 had an untreated infection. NP stated he received a second telephone call from the facility indicating CR#2 had a symptom but couldn't recall what it was. He stated the exact time he was notified by nursing staff would be in the nursing notes, because he couldn't remember. He stated he knew he was not getting it, but don't know how many doses were missed at that time. NP stated he thought he ordered a dose of Rocephin, which was an antibiotic that would treat CR#2 symptoms for 24-48 hours and directed nursing staff to monitor vitals, and report to him any changes of conditions. NP stated he would have not advised staff to send CR#2 out to the hospital unless his vitals and symptoms worsen after given Rocephin. NP stated he was not saying to wait for a problem before doing something, but 24-48 hours would have been a good time to see if medication from nephologist could be changed. NP stated he reinforced instructions to facility staff to follow-up with nephrologist. He doesn't know if the nephologist ordered anything else. NP stated hospitals expects certain levels of care from nursing facilities then just always sending residents out without doing a full work up. He stated hospitals diagnose and do interventions, but they expect nursing facilities to treat residents as much as they can. He stated nursing should report any other change of condition to him. NP stated a lot of things that could happen when a resident's medication for infection isn't administered. He stated lethargy on dialysis patient could be caused by conditions other than sepsis. During an Interview on 3/11/2025 at 11:54 am. with DON stated she knew on Friday, February 14, 2025, that the facility was sending abx with CR #2 to dialysis. DON stated she was at a function with other administrative staff and was not in the facility the week of February 17, 2025, but to her understanding she did not give any additional order, just waiting for dialysis to obtain the meds. DON stated she did know on Friday February 14, 2025, CR #2 did not get his medication. She stated ADON informed her on Monday February 17th, 2025, he was sending the orders to dialysis center. DON stated she never spoke with the nephrologist concerning CR #2 not getting his medication. She stated when a resident does not get prescribed antibiotics there is a potential to go septic (life threatening condition that occurs when a body-wide infection causes dangerously low blood pressure and organ damage). DON stated CR #2 situation was unique because the order was for dialysis to administer the medication and not the facility. DON stated CR #2's physician was Medical Director for the facility and was also aware of what was going on. She stated the nursing notes noted CR #2's change of condition. The DON stated she understood that there was an attempt to start IV on Resident #2 in the facility, but CR #2 refused the IV. DON feels staff were communicating and following up with Resident #2's doctor, but unsure if staff painted a clear enough picture of everything they did as far documentation goes. [NAME][TRUNCATED]
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to ensure residents were receiving person-centered Quality of Care f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to ensure residents were receiving person-centered Quality of Care for 1 residents (CR#1 ) of 8 residents reviewed. The facility failed to ensure CR #1 was properly transferred from the floor to the bed when displaying signs/symptoms of a fracture (pain, deformity, etc). CR #1 sustained a hip fracture. The facility failed to acknowledge CR#1's verbal complaint of pain by picking her up off the floor possibly causing more harm. The facility failed to follow physician orders and administer CR #1's pain medication (PRN). This failure could affect residents currently residing in the facility resulting in not receiving needed care to maintain optimum health and placing them at risk for injury and/or deterioration in their condition. An Immediate Jeopardy (IJ) was identified on [DATE] at 4:34 p.m. While the IJ was removed on [DATE] at 7:22pm, the facility remained out of compliance at the severity level of no actual harm with potential for more than minimal harm that is not immediate jeopardy with a scope identified as pattern due to the facility's need to evaluate the effectiveness of the corrective systems. These failures placed residents at risk of physical harm, emotional distress, mental anguish, and death. Findings Include: Record review of CR#1's face sheet dated [DATE] reflected an [AGE] year-old female, with an original admission date of [DATE]. Her diagnosis included: Cerebral Infarction of the right middle cerebral artery (stroke), hypertension (high blood pressure) and gastro-esophageal (digestive disorder). Record review of CR#1's Quarterly MDS dated [DATE], revealed the following: CR#1's BIMS score of 06 (severe cognitive impairment), CR#1's Functional Limitation in Range of Motion indicates an impaired Upper and Lower Extremities, uses motorized wheelchair, is dependent on staff for all of her ADL needs, including, rolling to left and right; has had no fall history. Record review of CR#1's orders dated [DATE] revealed, CR#1 was prescribed Aspirin 81 Oral Tablet chewable, Give 1 by mouth one time a day for blood clot prevention. Start date [DATE]; Change NEB MASK/TBING Every Sunday every night shift every Sun. Order date [DATE]; Atorvastatin Calcium 40 MG Tablet, give 1 tablet at bedtime for cholesterol, Start date [DATE]; Apixaban (blood thinner) dated [DATE]; Carvedilol 6.25 MG for htn Hold for SBP less than 120 or HR less than 60. Start Date [DATE] at 9:00pm; Blue-Emu Maximum Pain Relief External Cream 10% (Trolamine Salicylate (used for temporary relief of minor pain associated with arthritis)) apply to hips/knees topically every shift for pain. Order date [DATE] at 8:11am. Record review of CR #1's care plan dated [DATE], revealed the following care areas: Focus: [CR #1] has alteration in musculoskeletal status r/t CVA (stroke) with left sided Hemiplegia (paralysis). Dated initiated, created and revision on [DATE]. Interventions: [CR #1] needs to change position. Alternated periods of rest with activity out of bed in order to prevent respiratory complications, dependent edema, flexion (bending) deformity and skin pressure areas. Dated initiated and created on [DATE]. Interventions: [CR #1] Monitor/ document for risk of falls. Educate resident, family/caregivers on safety measures that need to be taken in order to reduce risk of falls. Date initiated and created on [DATE]; [DATE]; monitor/document to MD PRN s/sx or complications related to arthritis. Focus: [CR #1] I have had a Cerebral Vascular Accident (stroke). Dated initiated, created and revision on [DATE]. Goal: [CR #1] Will be free from s/sx of complications of CVA (stroke) (DVT, Contractures (permanent or temporary tightening of soft tissues, muscles, tendons, ligaments, or skin that restricts normal movement), aspirations pneumonia (lung infection), dehydration (body loses more fluid than it takes in)). Dated initiated, created and target on [DATE]. Interventions: [CR #1] Monitor/document mobility status. If resident is presenting with problems or paralysis, obtain order for Physical therapy and Occupational therapy to evaluate and treat. Dated initiated, created on [DATE]. Focus: [CR #1] I receive routine Anticoagulant therapy r/t hx of CVA (stroke). Dated initiated and created on[DATE]. Goal: [CR #1] Will be free from discomfort or adverse reactions related to anticoagulant use through the review date. Dated initiated and created on[DATE]. Target Date: [DATE]. Interventions: [CR#1] Labs as ordered. Report abnormal lab results to the MD. Dated initiated and created on[DATE]; Monitor/document/report to MD PRN s/sx of anticoagulant complications: blood tinged or frank blood in urine, black tarry stools, dark or bright red blood in stools, sudden severe headaches, nausea, vomiting, diarrhea, muscle joint pain, lethargy, bruising, bleeding, blurred vision, SOB, Loss of appetite, sudden changes in mental status, significant or sudden changes in v/s. Dated initiated and created on[DATE]. Focus: [CR #1] Has potential impairment to skin integrity r/t decreased mobility and poor oral intake. Dated initiated and revision on [DATE]. Goal: [CR #1] Will be free from injury through the review date. Dated initiated and created on [DATE]. Target date: [DATE]. Interventions: [CR#1] Assist with and encourage turning and repositioning. Focus: [CR #1] I have an ADL Self Care Performance Deficit r/t weakness, CVA, impaired mobility. Dated initiated and created on [DATE]. Goal: [CR#1] Will safely perform Bed Mobility, Transfers, Eating, dressing, Grooming. Toilet Use and Personal Hygiene with modified independence through the review date. Dated initiated and created on [DATE]. Revision [DATE]. Target Date: [DATE]. Interventions: [CR#1] Converse with resident while providing care Dated initiated and created on [DATE]. Revision [DATE]. Target Date: [DATE]; Mobility bars for turning and repositioning Dated initiated and created on [DATE]; Toilet Use (toilet transfer, toilet hygiene): Requires staff participation to use toilet. Date initiated and created on [DATE]. Revision [DATE]. Focus: [CR #1] I am at risk for falls r/t left sided hemiplegia from CVA (stroke), impaired mobility (a limitation in a person's ability to move around easily and independently. Dated initiated and created on [DATE]. Revision [DATE]. Goal: [CR#1] Will not sustain serious injury through the review date. Dated initiated and created on [DATE]. Target Date: [DATE]. Interventions: [CR#1] Bed in lowest position as resident will allow. Dated initiated and created on [DATE]. Revision on [DATE]. Record review of the facility's video dated [DATE], revealed the following: 6:26am Resident #2 is seen coming out of the room and walking down the hall. 6:27am Resident #2 is at the nurses' station where LVN A was sitting at the nurses' station along with CNA C who was at the desk and CNA B who was standing at the desk. Resident #2 appeared to have made a statement then leaves nursing desk at 6:28am. At this time, CNA B paused before joining Resident #2, then both began walking down the hall. 6:28am Resident#2 and CNA B walked into CR#1's room. You can see CNA D, who was carrying a trash bag, walking past CR#1's room, then being alerted by CNA B. CNA D continued to another room and placed the trash bag, then proceeded to nurses' station and notified LVN A and CNA C, which is when all 3 proceeded down the hall at 6:28am. 6:30am WCN entered CR#1's room. 6:31am CNA C was observed casually walking to the nursing station, then making the 911 call. 6:31 am CNA B and CNA D exited CR#1's room, which left Resident #2 and CR#1 in the room alone. 6:32 WCN goes back into the room after getting supplies. 6:33 CNA C called DON. 6:38am CNA places Resident #2 in wheelchair and removes her from room. 6:39 CNA B leaves room. 6:41pm EMS arrives to the facility and enters building at 6:42am 6:44am enters CR#1's room. 6:51am EMS exits the facility with CR#1, At 6:52am outside of the facility, EMS covers CR#1 with a sheet. During the video, it was observed that all the staff left CR#1's room, while Resident #2 was still in the room with CR#1. Record Review of nursing notes written by WCN dated [DATE] at 8:27am, revealed, Resident observed lying on the floor feet facing foot bed, vitals taken, pain assessment made, head to toe assessment performed. Resident vitals 180/90 P-76 C/O pain from hip. PRN aspirin administered, resident noted with cut by right eye, EMS services immediately contacted, skin tear on left arm. Resident was not aware of how they ended up on the floor, seen by wound care physician, wounds cleansed, with wound cleanser, cut medicated with collagen powder, ST addressed with xeroform and dry dressing. RP notified; Dr. notified. Record Review of the EMS run report revealed, EMS arrived at the facility on [DATE] at 6:37am. Facility reported resident fell off bed. Patient presents with laceration above right eyebrow and swelling to right cheekbone and has a bloody nose. Patient is laying on nursing home bed with no sheets. Nursing home staff must have picked her up to the floor and placed her on bed with no sheets. There was blood all over the floor around the bed. Nursing home staff stated that patient is always altered that is her normal baseline state of mind. Patient presents with right hip in an abnormal position. Nursing home facility states that that is normal for her. Patient is complaining of right hip pain. PT (Patient) denies neck or back pain. Patient transported to trauma hospital as a precaution due to unknown patient hip history. Pt presents in an altered state. Nurse stated altered is baseline. Vitals assessed and recorded. Patient found to be at 88% at room air. Patient placed on nasal cannula at 3 liters and O2 sat improved to 95%. EKG show sinus rhythm. 18 Gage IV established in patients' right forearm. Patient transported to trauma facility. Pt history of blood thinners. Record review of the Local Hospital Trauma notes dated [DATE] at 7:47am, revealed the following: *Secondary Impressions: Accidental fall, Closed head injury, Frail elderly, intraventricular hemorrhage (serious brain bleed that occurs when blood enters the brain's ventricles), Nursing home resident, Right femoral fracture (also known as a broken bone), Sepsis (infection in the blood), TBI (traumatic brain injury) (brain damage), Transient hypotension 9 (temporary drop in blood pressure), Traumatic subarachnoid hemorrhage (bleeding in the space between the brain and thin membrane): *Resident was brought in by EMS from a nursing home bed for the evaluation of a closed head injury. On examination, the patient is frail, pale, thin malnourished, appearing chronically ill. Contracted left upper extremity. Contracted right lower extremity with the right lower extremely severely exaggerated internal rotation and shortening. Neurovascular intact in all extremities. Neurologically appears to be at baseline. She is screaming articulated normal speech. Localizing pain. Moving all extreme appropriately. She has a traumatic abrasion/laceration to the right supraorbital region (above the eye). Mild ecchymosis (bruise) to the right periorbital region(area around the eye socket). *Radiology of XR Pelvis area revealed, comminuted, minimally displaced right femur intertrochanteric fracture (a break in the bone (femur) just below the hip joint, between the greater and lesser trochanters (an attachment points for muscles) with varus angulation (deformity where the distal segment of a bone is angled inward, toward the midline of the body). *Head CT (imaging): Diffuse subarachnoid (a bleeding that occurs in the space between the brain and the thin membranes that cover it). *Blood tests showed WBC 22.7 (high) and Sepsis. Record Review of Facility's last vitals taken for CR#1: [DATE] Pain taken at 3:07am 0 value [DATE] Blood Pressure taken at 8:19pm 127/69 [DATE] Pulse taken at 8:19pm 66 bpm [DATE] Wts (Weights) taken at 3:51pm 91.2 Lbs [DATE] O2 stats taken at 9:23pm 95.0% [DATE] Temp taken at 3:10pm Record Review of Pain Management Review dated [DATE] at 6:57am, revealed change in condition, and the Pain Interview indicated the CR#1 was able to be interviewed, she was not hurting, has not had pain in the last 5 days, and there were no possible indicators for pain. Record Review of Fall Risk Evaluation completed by LVN A on [DATE] at 6:53am revealed, CR#1 stated was disoriented x 1, has history of falls in the past 3 months, no noted drop in blood pressure, and CR#1 has No Present predisposing conditions of Hypotension, Vertigo, CVA, Parkinson's Disease, Loss of Limb(s), seizures, arthritis, osteoporosis, fractures, Multiple Sclerosis, Wandering. During a interview on [DATE] at 2:50pm with Admin - as the video played it showed all staff leave out of CR#1. The Admin stated staff should not have left the two residents (CR#1 and Resident #2) in the room by themselves. He stated only one staff was good enough to get a nurse. He stated it took 3 minutes from the time CR#1 was found and staff calling 911. He stated he did not know if 3 minutes was an appropriate time to call 911. During a interview on [DATE] at 12:05 with RP#2 who stated CR#1 is a roommate to Resident#2. He stated he visits often, either daily or every other day. RP#2 stated when visiting he stayed around 2 hours. He stated that he has observed CR#1 just lying in the same position during the time he was visiting. He stated CR#1 appeared to be bedbound and didn't move at all. RP#2 stated she didn't talk. During a interview on [DATE] at 12:40pm with CNA A stated she is familiar with CR#1 and she can hardly move because she is bedridden. CNA stated on [DATE] around 6:30am she observed EMS coming to CR#1's room. She stated CR#1 was not assigned to her. During a interview on [DATE] at 12:49pm with CNA B stated she was at the nursing desk around 6:10am when CR#1's roommate, Resident #2, walked up and said her roommate was on the floor. She stated she followed Resident #2 to the room and observed CR#1 on the floor between in a perpendicular position. She stated CR#1 was face down and bleeding in head area. She stated she couldn't recall seeing a fall mat by CR#1's bed. During a telephone Interview on [DATE] at 1:55pm with RP#1 stated he received a call from the facility around 6:30am from an unknown person indicating CR#1 had fallen in her room and staff would keep an eye on her. He stated there was no urgency from the staff member. RP#1 stated at 8:00am (1.5 hours later) he received another call from the facility stating 911 had been called and CR#1 had been taken to hospital just for observation. RP#1 stated minutes after receiving the call from the facility, he received a call from the hospital informing him that CR#1 was unconscious, suffering from a brain bleed and multiple hip fractures; and instructed him to hurry to the ER room. RP#1 stated he called the facility and spoke with ADON A who told him that he received a call around 5:00am this morning and that staff found CR#1 on the floor while they were doing their rounds. ADON A told RP#1 he didn't know much, but when he got to the facility, he would find out more and give him a call with an update. RP#1 stated according to the hospital CR#1 arrived at the hospital at 7:37am and was admitted 9:00am. He stated he spoke with the trauma doctor who told him due to the extent of resident injuries she would need to contact Hospice. RP#1 stated CR#1 died from her injuries around 5:00pm. RP#1 stated CR#1 is completely immobile and not able to move herself. He stated CR#1 leans on her left side; however, he found it to be odd that the injury is on the right side of the body. During a interview on [DATE] at 2:45pm ADON - stated he received a call around 6:13am from CNA C who informed him CR#1 was found on the floor. ADON stated he spoke with RP#1 but couldn't remember all of the details of the conversation. He stated he told RP#1 that he was still trying to find out details of CR#1's fall. During a interview on [DATE] at 2:50pm with WCN who stated he was summoned to CR#1's room a little after 6:00am by CNA C who informed him that CR#1 was on the floor face down bleeding. WCN stated upon his arrival to the room, he observed CR#1 in a vertical (perpendicular) position and positioned in between the two beds. WCN further described the position CR#1 face down on the floor bleeding, her head was toward her bed and her feet was toward Resident#2's bed. WCN stated LVN A was conducting a head-to-toe assessment. During the assessment, WCN heard CR#1 complain her hip was hurting and there was no pain in her head. WCN stated after LVN A completed the assessment, he and LVN A picked CR#1 up and put her in the bed. WCR stated CR#1 sustained a 1cm gash above her, he believes, right eye. WCN stated after CR#1 continued to be complained about her hip he directed CNA C to call 911. During a interview on [DATE] at 3:51pm with CNA C stated she began work at 6:13am. She stated she was seated at the nursing desk when Resident#2 arrived at the desk and informed nurses CR#1 had fallen. She stated CNA B walked with Resident#2 back to her room. CNA B returned to nursing station and reported CR#1 was on the floor bleeding and it was fresh blood. CNA C stated when she arrived at the room, she observed CR#1 on the floor face down between the two beds. Stated CNA B went and got WCN. When the WCN arrived, he told her to call 911. During a interview on [DATE] at 4:05pm with LVN A, she stated CNA B returned to the nursing desk and said CR#1 was on the floor and bleeding. She stated when she arrived at CR#1's room she observed CR#1 on floor, face down, and bleeding from her face. LVN A stated she did not assist in putting resident in the bed. She stated she noted there was a laceration above CR#1 eye area where she was bleeding. Stated at no time had the roommate come to the desk. Stated WCN did vitals and cleaned up resident face before leaving. Stated she arrived in the room and told WCN, CR#1 needed to go to the hospital she hit her head. This was after 6am. Stated CNA C called 911. She worked 300 Hall. LVN A stated CR#1 was stated she needed crème for her hip. During a telephone interview on [DATE] at 5:06pm with CNA D stated she was not assigned the 100 hall and CR#1 was not on her list. She stated she heard CR#1 had fallen. During a follow Up Interview on [DATE] at 10:00pm with CNA A, she was asked to clarify the earlier interview. CNA A stated she was assigned to 100 hall but was 30 minutes late. She stated she arrived at 6:30am. CNA A stated when she got on the 100 hall, she was informed by another CNA that CR#1 had fallen. She stated she went in the room and the WCN was cleaning blood off CR#1's face, while she was lying on her bed. CNA A stated WCN directed her to get additional towels and blankets so that he could clean the blood off the floor as he was stepping in it. CNA A stated about 10 minutes later (6:40am) EMS arrived at CR#1's door. During a telephone interview on [DATE] at 10:15pm with CNA E, she stated she worked the 100 hall and was responsible for CR#1. She stated she worked on ([DATE]) Tuesday night (10:00pm -6:00am). CNA E stated she made her last round between 4:30am-4:45am. She stated CR#1 was in her bed. CNA E stated its really odd that CR#1 fell out of bed, since the resident is bedbound and rarely moves. CNA E stated she clocked out at 6:15am and there were no issues with the resident. During an Interview on [DATE] at 4:00pm with DON, she stated the protocol for unwitnessed fall with injury was staff should alert nurse, complete patient assessment, stay with patient, depending on nursing assessment patient can go out to hospital and MD, family notified. The DON stated staff should not move a resident with a head injury; unless the resident is in a position where additional harm may exist, then the nurses are to use their judgement. The DON stated CR#1 should have been moved to determine what could be done in house until EMS arrives. She further stated CR#1 should have been picked up and placed in bed based on the nursing assessment. She stated CR#1 did hit her head; however, there were no bulging and/or abnormalities to determine if she needed to stay on the floor or moved. DON stated in this case, CR#1, after nursing assessments, there were no abnormalities. The DON stated 911 was called because of head bleeding. It was considered an emergency because she was on blood thinners. DON stated she was notified at 6:30am and believes staff followed protocol in CR#1's case and there is nothing she would have expected differently. She reiterated she believed what nursing staff did what they had to do to get CR#1 treatment. DON stated CR#1 was not mobile. She stated CR#1 could wiggle but not sit up on her own. DON stated that speaking with nursing staff that work with CR#1, she was able to scootch her body. DON stated she feels like CR#1 may have scooted and slid off the side of the bed. The DON stated CR#1 could feed herself slightly, but staff would have to straighten her up in the bed to eat. The DON stated she has never had an extensive conversation with CR#1 but stated she could ask for drinks from time to time and she would give it to her. DON stated CR#1 was not in therapy. . During aInterview [DATE] at 4:24pm with Admin, he stated he is the abuse coordinator. He stated his expectations were for all staff to follow policy for abuse, report immediately, within two hours report per policy. He stated prevention strategy was being consistent with the reporting abuse process, continuing to educate staff and ongoing abuse and neglect training. He stated he expected all staff to enter the building (facility) with a mindset of treating residents with dignity and respect and resolve issues for customer satisfaction. His expectation of the DON was to provide the best care possible to residents with compassion and respect. The Admin stated the only time he would suspect abuse was dependent on if there was a witness or not; and after a full investigation has been completed. An Immediate Jeopardy (IJ) was identified on [DATE] at 4:34 p.m. While the IJ was lowered on [DATE] at 7:22pm, the facility remained out of compliance at the severity level of no actual harm with potential for more than minimal harm that is not immediate jeopardy with a scope identified as pattern due to the facility's need to evaluate the effectiveness of the corrective systems. Name of facility: [facility name] Date: [DATE] Tag: F-684 Problem: The facility failed to assess the resident and call 911 immediately on [DATE], after a resident reported that her roommate was on the floor. Immediate Action: 1.The medical director was notified of IJ on [DATE] by Executive Director 2.Head to toe guidelines were reviewed by Medical Director, DON, and ED with no changes made [DATE] parentheses (see attached) 3.Education initiated with all licensed nurses on head-to-toe assessments, when to complete an assessment and calling 911 on [DATE] by DON, ADON, Clinical Resources and Cluster Nursing Leadership completion date [DATE] 4.All licensed nurses will complete competency on head-to-toe assessments started on [DATE]. Completion day [DATE] 5.This training and competencies will be completed in person with all staff prior to the start of their shift a member of management will be at the facility at each change of shift to ensure all staff complete training prior to going to work on the floor staff will not be allowed to work unless they have completed the training and competency checks. This training will also be included in the new hire orientation and will be included for any PRN staff prior to starting work on the floor. These staff will not be allowed to work unless they have received their training and knowledge check. 6.And ad hoc meeting regarding items in the IJ template will be completed on [DATE]. Attendees will include the Medical Director, Clinical Resource, Administrator, DON, ADON, Clinical Resources and will include the plan of removal items and intervention. Surveyor confirmed the facility implemented their plan of removal and monitoring began on [DATE]. During a telephone interview[DATE] 11:42pm with LVN B stated she had training before her shift started. Stated the training was on abuse and neglect, reporting incidents. She stated the Admin and ADON took employees to office, where the employees were given a posttest then training. She stated abuse can be identified by bruises on a resident, or when resident says don't hurt me when providing care, the resident is jumpy and acting in an unusual behavior like scared. LVN B stated the assessment training was about falls, etc , which when a resident has a witnessed or unwitnessed fall, a full body assessment should be completed immediately. Any incident of finding resident do not move call 911. Stated if any resident is bleeding from head, I call 911 immediately. LVN stated nursing staff should never leave resident by themselves always have someone with resident. The head-to-toe assessment consists of checking entire body, vital signs, check body for any injuries, if able, move patient limbs ROM. All nursing staff is required to document in PCC (nursing notes) and complete an incident report. She stated she worked the morning that the situation occurred with CR#1 but did not assist anyone in putting resident in the bed. During a telephone interview [DATE] 11:59pm with LVN A - Stated she received training on full body assessments. Call 911 tell them that it is an emergency. Abuse coordinator is the Administration. LVN A stated the ADON gave a pretest on falls and abuse. They were true false questions on falls and abuse. Stated a resident with a fall and obvious head injuries complete assessments, take vitals, call MD and EMS services if need to be sent out. Stated it's important to document on an incident report and transferred to the nurses' notes in PCC. LVN A stated and another lady got her off the floor. One leg was bent under the other. Stated her leg was folded. Not sure if it was a fixed position. Believes it was a left leg under the right folded at a 45-degree angle. A resident should never be left alone, and someone should be with the resident at all times because anything can happen. LVNA stated she believe the CNA that assisted WCN was CNA D. During a telephone interview[DATE] at 12:20am with CNA E stated she had in service 3-4 times this week. CNA E stated she had a training on abuse and neglect. Completed a quiz a true or false test. Stated if she comes up on a resident that has fallen, she will summon her nurse, ensure resident is secured if alone, and call out loud from hallway to get a nurse. She stated there should always be an urgency. Stated if a resident was on ground you don't touch until a nurse is available to assess them then follow their directions. Stated an example of abuse was refusing to clean patient, using resident personal property for own personal gain, and physical abuse. She stated she did not assist resident in bed. She did not know CR#1 had fallen. During a telephone interview on [DATE] at 12:35am with CNA I stated she was on vacation the last (two) 2 weeks and returned last night. Stated she had in-service training on abuse, reporting, posttest. Abuse is verbally badgering a resident; an example of exploitation is personal gain for something that belongs to a resident. If you see resident on floor, do not touch, go, and get nurse, stated after the nurse completes her assessment the nurse will instruct you on whether the resident can be moved. You must follow instructions given by the nurse. Was not at the facility when CR#1 fell. If there is a fall or other unusual activities it should be reporter to nursing staff and followed up by an incident report. During an Interview on [DATE] at 6:15am with CNA D stated she has been in serviced on abuse and 911 calls. She stated she learned that to call 911 you have to say it's an emergency. CNA D stated she would call 911 if nurse tells her to call, she will call. CNA D stated the types of abuse are physical, can't hit residents. If an employee put their hands on a resident, it should be reported to nurse or the DON and ADON and Admin. Admin was the Abuse Coordinator. CNA D stated some of the s/s of resident abuse are observed by bruises or suspicious injuries on the resident's body. CNA D stated she just helped the WCN pick CR#1 up off the floor, she was doing patient care on another resident. She stated CNA B came and got her and said CR#1 was on the floor. CNA D was leaving room [ROOM NUMBER] and then went to resident room and CR#1 was on the floor. CNA D said CR#1's head was at the headboard and her feet were at the floorboard and CR#1 was laying on her side right side, but head was on the floor. CNA D stated she was shaken up because she had never seen CR#1 move. She stated the staff in the room when she arrived was WCN, CNA B, and CNA C. CNA D stated she thought WCN did an assessment on CR#1, but wasn't because she walked out of the room. WCN had CR#1 from the shoulders and CNA D had her legs. Before picking her up he checked temp, blood pressure and asked her what day it was. She picked her up and then walked out, she couldn't see her like that. CR#1 said she needed cream for her right hip, but she says that every day. CNA D noticed that her hip looked like it was out of place, after she got her in the bed, she said it looked like something was wrong with her hip. Her leg was just limp. She told WCN that and he had CNA C call 911. It was the WCN's idea to pick her up off the ground. She said she didn't realize the hip looked like that until they got her in the bed. She said she didn't think she could have injured her she had her ankles. WCN's arms were under CR#1's arm pit cradled, and CNA D had her ankles. The bed was low. CR#1 did not have a scoop mattress. During an Interview on [DATE] at 6:34 am CNA F stated she was in-serviced on abuse, elopement, and so many others before she started her shift. She stated the types of abuse on residents are physical, mental, financial, and sexual abuse. CNA F stated the Admin is the Abuse Coordinator. CNA F stated she would intervene if she was witnessing abuse and would report immediately. She stated one sign of abuse is when a resident has been physically abused and their behavior changes. CNA F stated s/s of abuse is residents being jumpy, saying don't hurt me, suspicious injuries, bruises. She stated when told to call 911 you must tell them it's an emergency. With unwitnessed or witnessed falls, the nurses perform head to toe assessments. During an Interview on [DATE] at 6:38 am CNA C stated she was in serviced on abuse, neglect, exploitation and for
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to ensure residents were free from Accident Hazards and Supervision ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to ensure residents were free from Accident Hazards and Supervision for 1 resident (CR#1) of 8 residents reviewed for Accident Hazards and Supervision. The facility failed to ensure each CR #1 was transferred properly after she was found face down on the floor, sustaining multiple injuries, including laceration above the eye, closed head injury and broken femur. The facility failed to acknowledge CR#1's verbal complaint of pain by picking her up off the floor possibly causing more harm. An Immediate Jeopardy (IJ) was identified on 03/27/2025 at 4:34 p.m. While the IJ was removed on 03/29/2025 at 3:30pm, the facility remained out of compliance at the severity level of no actual harm with potential for more than minimal harm that is not immediate jeopardy with a scope identified as pattern due to the facility's need to evaluate the effectiveness of the corrective systems. These failures placed residents at risk of physical harm. Findings Include: Record review of CR#1's face sheet dated 11/8/2023 reflected an [AGE] year-old female, with an original admission date of 11/8/2003. Her diagnosis included: Cerebral Infarction of the right middle cerebral artery (stroke), hypertension (high blood pressure) and gastro-esophageal (digestive disorder). Record review of CR#1's Quarterly MDS dated [DATE], revealed the following: CR#1's BIMS score of 06 (severe cognitive impairment), CR#1's Functional Limitation in Range of Motion indicates an impaired Upper and Lower Extremities, uses motorized wheelchair, is dependent on staff for all of her ADL needs, including, rolling to left and right; has had no fall history. Record review of CR#1's orders dated 11/8/2023 revealed, CR#1 was prescribed Aspirin 81 Oral Tablet chewable, Give 1 by mouth one time a day for blood clot prevention. Start date 11/9/2023; Change NEB MASK/TBING Every Sunday every night shift every Sun. Order date 5/20/2024; Atorvastatin Calcium 40 MG Tablet, give 1 tablet at bedtime for cholesterol, Start date 11/9/2023; Apixaban (blood thinner) dated 11/8/2023; Carvedilol 6.25 MG for htn Hold for SBP less than 120 or HR less than 60. Start Date 6/28/2024 at 9:00pm; Blue-Emu Maximum Pain Relief External Cream 10% (Trolamine Salicylate (used for temporary relief of minor pain associated with arthritis)) apply to hips/knees topically every shift for pain. Order date 2/19/2025 at 8:11am. Record review of CR #1's care plan dated 11/8/2023, revealed the following care areas: Focus: [CR #1] has alteration in musculoskeletal status r/t CVA (stroke) with left sided Hemiplegia (paralysis). Dated initiated, created and revision on 12/12/2023. Interventions: [CR #1] needs to change position. Alternated periods of rest with activity out of bed in order to prevent respiratory complications, dependent edema, flexion (bending) deformity and skin pressure areas. Dated initiated and created on 12/12/2023. Interventions: [CR #1] Monitor/ document for risk of falls. Educate resident, family/caregivers on safety measures that need to be taken in order to reduce risk of falls. Date initiated and created on 12/12/2023; 12/12/2023; monitor/document to MD PRN s/sx or complications related to arthritis. Focus: [CR #1] I have had a Cerebral Vascular Accident (stroke). Dated initiated, created and revision on 12/12/2023. Goal: [CR #1] Will be free from s/sx of complications of CVA (stroke) (DVT, Contractures (permanent or temporary tightening of soft tissues, muscles, tendons, ligaments, or skin that restricts normal movement), aspirations pneumonia (lung infection), dehydration (body loses more fluid than it takes in)). Dated initiated, created and target on 12/12/2023. Interventions: [CR #1] Monitor/document mobility status. If resident is presenting with problems or paralysis, obtain order for Physical therapy and Occupational therapy to evaluate and treat. Dated initiated, created on 12/12/2023. Focus: [CR #1] I receive routine Anticoagulant therapy r/t hx of CVA (stroke). Dated initiated and created on12/12/2023. Goal: [CR #1] Will be free from discomfort or adverse reactions related to anticoagulant use through the review date. Dated initiated and created on12/12/2023. Target Date: 1/6/2025. Interventions: [CR#1] Labs as ordered. Report abnormal lab results to the MD. Dated initiated and created on12/12/2023; Monitor/document/report to MD PRN s/sx of anticoagulant complications: blood tinged or frank blood in urine, black tarry stools, dark or bright red blood in stools, sudden severe headaches, nausea, vomiting, diarrhea, muscle joint pain, lethargy, bruising, bleeding, blurred vision, SOB, Loss of appetite, sudden changes in mental status, significant or sudden changes in v/s. Dated initiated and created on12/12/2023. Focus: [CR #1] Has potential impairment to skin integrity r/t decreased mobility and poor oral intake. Dated initiated and revision on 5/11/2024. Goal: [CR #1] Will be free from injury through the review date. Dated initiated and created on 5/11/2024. Target date: 1/6/2025. Interventions: [CR#1] Assist with and encourage turning and repositioning. Focus: [CR #1] I have an ADL Self Care Performance Deficit r/t weakness, CVA, impaired mobility. Dated initiated and created on 11/9/2023. Goal: [CR#1] Will safely perform Bed Mobility, Transfers, Eating, dressing, Grooming. Toilet Use and Personal Hygiene with modified independence through the review date. Dated initiated and created on 11/9/2023. Revision 11/10/2023. Target Date: 1/6/2025. Interventions: [CR#1] Converse with resident while providing care Dated initiated and created on 11/9/2023. Revision 11/10/2023. Target Date: 1/6/2025; Mobility bars for turning and repositioning Dated initiated and created on 1/27/2025; Toilet Use (toilet transfer, toilet hygiene): Requires staff participation to use toilet. Date initiated and created on 11/10/2023. Revision 11/10/2023. Focus: [CR #1] I am at risk for falls r/t left sided hemiplegia from CVA (stroke), impaired mobility (a limitation in a person's ability to move around easily and independently. Dated initiated and created on 11/9/2023. Revision 2/20/2024. Goal: [CR#1] Will not sustain serious injury through the review date. Dated initiated and created on 11/9/2023. Target Date: 1/6/2025. Interventions: [CR#1] Bed in lowest position as resident will allow. Dated initiated and created on 11/9/2023. Revision on 4/21/2024. Record review of the Local Hospital Trauma notes dated 3/4/25 at 7:47am, revealed the following: *Secondary Impressions: Accidental fall, Closed head injury, Frail elderly, intraventricular hemorrhage (serious brain bleed that occurs when blood enters the brain's ventricles), Nursing home resident, Right femoral fracture (also known as a broken bone), Sepsis (infection in the blood), TBI (traumatic brain injury) (brain damage), Transient hypotension 9 (temporary drop in blood pressure), Traumatic subarachnoid hemorrhage (bleeding in the space between the brain and thin membrane): *Resident was brought in by EMS from a nursing home bed for the evaluation of a closed head injury. On examination, the patient is frail, pale, thin malnourished, appearing chronically ill. Contracted left upper extremity. Contracted right lower extremity with the right lower extremely severely exaggerated internal rotation and shortening. Neurovascular intact in all extremities. Neurologically appears to be at baseline. She is screaming articulated normal speech. Localizing pain. Moving all extreme appropriately. She has a traumatic abrasion/laceration to the right supraorbital region (above the eye). Mild ecchymosis (bruise) to the right periorbital region (area around the eye socket). *Radiology of XR Pelvis area revealed, comminuted, minimally displaced right femur intertrochanteric fracture (a break in the bone (femur) just below the hip joint, between the greater and lesser trochanters (an attachment points for muscles) with varus angulation (deformity where the distal segment of a bone is angled inward, toward the midline of the body). *Head CT (imaging): Diffuse subarachnoid (a bleeding that occurs in the space between the brain and the thin membranes that cover it). *Blood tests showed WBC 22.7 (high) and Sepsis. Record Review of Facility's last vitals taken for CR#1: 3/4/2025 Pain taken at 3:07am 0 value 3/3/2025 Blood Pressure taken at 8:19pm 127/69 3/3/2025 Pulse taken at 8:19pm 66 bpm 2/7/2025 Wts (Weights) taken at 3:51pm 91.2 Lbs 12/2/2024 O2 stats taken at 9:23pm 95.0% 11/12/2024 Temp taken at 3:10pm Record Review of Fall Risk Evaluation completed by LVN A on 3/4/2025 at 6:53am revealed, CR#1 stated was disoriented x 1, has history of falls in the past 3 months, no noted drop in blood pressure, and CR#1 has No Present predisposing conditions of Hypotension, Vertigo, CVA, Parkinson's Disease, Loss of Limb(s), seizures, arthritis, osteoporosis, fractures, Multiple Sclerosis, Wandering. Record Review of Facility's policy dated 05/2007 revealed, a transfer is the safe movement of a resident from one surface to another. FLOOR TO BED 1. Two-person lift a. Preparation 1. Ensure the bed is at a comfortable height and the area is free of obstacles. b. Positioning 1. One person kneels on the side of the resident 2. One person kneels on the opposite side of the resident 3. Support the head, torso, and hips. c. Lifting 1. Both people gently lift the resident off the floor keeping their back straight and using their legs for power. d. Transfer 1. Move the resident to the bed ensuring a smooth and controlled transfer. During an Interview on 3/5/2025 at 2:50pm with WCN stated he heard CR#1 complain her hip was hurting and there was no pain in her head. WCN stated after A completed the assessment, and he ruled out any head injury, he felt it was okay to move resident to the bed. He stated he and LVN A picked CR#1 up and put her in the bed. WCR stated CR#1 sustained a 1cm gash above her, he believes, right eye. WCN stated after CR#1 continued to be complained about her hip he directed CNA C to call 911. During an Interview on 3/6/2025 at 4:00pm with DON, she stated the protocol for unwitnessed fall with injury was staff should alert nurse, complete patient assessment, stay with patient, depending on nursing assessment patient can go out to hospital and MD, family notified. The DON stated staff should not move a resident with a head injury; unless the resident is in a position where additional harm may exist, then the nurses are to use their judgement. The DON stated CR#1 should have been moved to determine what could be done in house until EMS arrives. She further stated CR#1 should have been picked up and placed in bed based on the nursing assessment. She stated CR#1 did hit her head; however, there were no bulging and/or abnormalities to determine if she needed to stay on the floor or moved. DON stated in this case, CR#1 could be moved, after nursing assessments, because there were no abnormalities. During a Follow-up Interview on 3/7/25 3:14pm with WCN who reiterated CR#1 was face down on the floor. He stated there were no bulging or contusion, and CR#1 told him she only had pain in her hip before he moved her. WCN stated CR#1's vitals were checked. He stated CR#1 was about 96% for 02 stats. WCN stated CR#1 was not on oxygen. WCN stated he had given CR#1 aspirin for PRN (Given as needed) for her hip pain. WCN stated, CR#1 was lifted by her head and legs. When asked who assisted him in lifting CR#1, he stated, I lifted with a black girl. He stated he had upper body, and the CNA had the feet area. WCN stated CR#1 complained of hip pain, but he moved her anyway. WCN stated he should not have moved her. WCN stated he could have furthered injured resident and fractured her hip when he moved her. WCN stated he has had Unwitnessed Fall Training, which consist of reporting, vitals, documentation, neuro checks, contact family, MD, and DON. During a Telephone Interview on 3/7/25 11:59pm with LVN A -. LVN A stated another lady got CR#1 off the floor. She stated One of CR#1's legs was bent under the other. Stated her leg was folded. Not sure if it was a fixed position. Believes it was a left leg under the right folded at a 45-degree angle. LVN A stated she believe the CNA that assisted WCN was CNA D. During an Interview on 3/8/2025 at 6:15am with CNA D stated she just helped the WCN pick CR#1 up off the floor, she was doing patient care on another resident. She stated CNA B came and got her and said CR#1 was on the floor. CNA D was leaving room [ROOM NUMBER] and then went to resident room and CR#1 was on the floor. CNA D said CR#1's head was at the headboard and her feet were at the floorboard and CR#1 was laying on her side right side, but head was on the floor. CNA D stated WCN had CR#1 from the shoulders and CNA D had her legs. Before picking her up he checked temp, blood pressure and asked her what day it was. She picked her up and then walked out, she couldn't see her like that. She stated CR#1 said she needed cream for her right hip, but she says that every day. CNA D noticed that her hip looked like it was out of place, after she got her in the bed, she said it looked like something was wrong with her hip. Her leg was just limp. She told WCN that and he had CNA C call 911. It was the WCN's idea to pick her up off the ground. She said she didn't realize the hip looked like that until they got her in the bed. She said she didn't think she could have injured her she had her ankles. WCN's arms were under CR#1's arm pit cradled, and CNA D had her ankles. The bed was low. CR#1 did not have a scoop mattress. During an Interview on 3/8/2025 at 6:54am with ADON he stated no one should ever move a resident unless assessment determines no harm was done. ADON stated he does not have x-ray vision so he would ask the resident about pain and if resident says no pain, then its ok, but if the resident says they have hip pain, that resident should not be moved and staff would want call ambulance, because a stretcher would stabilize the resident. You don't want to further injure the resident. ADON stated every resident that hits the floor doesn't mean that they fractured something. He stated that what's included in an assessment, is pain level, resident alertness, bleeding, bruising, anything new scarring skin tears. All vitals, blood pressure, pulse, oxygen, blood sugars, O2 sats and temperature should be documented in the computer (PCC-Nursing Notes). ADON stated if it's not documented it's not done. During a Telephone Interview on 3/8/25 at 7:00pm with DON- stated a head-to-toe assessment was for emergency situations was to assess the resident for pain or injury, alertness, consciousness, abnormalities, broken bones, bleeding, and breathing. The DON stated she was notified of CR#1's fall at 6:31am. The DON stated the proper way to move the resident off the floor is to ensure resident and staff are not injured during the move. She stated two people must pick up a person from the floor. The DON stated staff were to make sure patient is secured from floor to bed, the upper body, lower body should be secured. The DON stated when picking up residents you are not to grab them by their clothing or ankles. She stated the lower body was described as grabbing the resident under their bottom and the other hand supporting their legs and lifting them up. The upper body was supporting their head and back. She stated sometimes during a residents' fall, getting a Hoyer lift may create more time for transporting resident off the floor. The DON stated that based on what the nurses told her during CR#1's assessment, she would not do anything differently. She stated she also spoke with the Medical Director and the doctor was also in agreement with nursing staff's actions. An Immediate Jeopardy (IJ) was identified on 03/27/2025 at 4:34 p.m. While the IJ was lowered on 03/29/2025 at 3:30pm, the facility remained out of compliance at the severity level of no actual harm with potential for more than minimal harm that is not immediate jeopardy with a scope identified as pattern due to the facility's need to evaluate the effectiveness of the corrective systems. Name of facility: [Facility Name] Date: 3/6/2025 Tag: F-689 Problem: The facility failed to ensure the resident environment remain free of accident hazards as is possible and residents receive adequate supervision and assistance when being transferred. The fill of solidity fell to properly transfer CR #1 from the floor causing an injury and being hospitalized . Immediate Action: 1. Medical director was notified of IJ on 3/27/2025 at 6:16 PM by Executive Director 2. What to do when a resident falls, including when and if to transfer was reviewed by Medical Director, DON, and ED with no changes made 3/27/25 (see attached) 3. Education initiated with all nursing staff by on what to do if a resident falls to include if and when to transfer on 3/27/2025 by DON, ADON, Clinical Resources and Cluster Nursing Leadership completion date 3/28/2025. 4. All falls were reviewed by clinical resource 3/28/2025, no negative outcomes were identified. (See attached) 5. All nursing staff will complete competency post on what to do if a resident falls to include when and if to transfers started on 3/27/2025. Completion date 3/28/2025 6. Education initiated on transferring a resident from the floor to the bed to all nursing staff by therapy department with all nursing staff 3/27/25. Anticipated completion date 3/28/25. 7. All Nursing staff will complete a competency (return demonstration) on transferring a resident from the floor to the bed initiated 3/27/25 Anticipated completion date 3/28/25. 8. This training and competencies will be completed in person with all staff prior to the start of their next shift. A member of management will be at the facility at each change of shift to ensure all staff completed training prior to going to work on the floor. Staff will not be allowed to work unless they have completed the training and competency checks. This training will also be included in the new hire orientation and will be included for any PRN staff prior to starting work on the floor. These will not be allowed to work unless they have received their training and knowledge check. 9. And ad hoc meeting regarding items in the IJ template will be completed on 3/28/2025. Attendees will include the Medical Director, Clinical Resource, Administrator, DON, ADON, Clinical Resources and will include the plan of removal items and interventions. 10. DON/ADON/Designee will verify staff competency with staff weekly using what to do when a resident falls to include when and if the transfer (case scenarios) 11. The summary of the IJ and corrective actions to be reviewed by QAPI committee x 4 weeks or until substantial compliance established and continuing monthly for 90 days to ensure ongoing compliance. During an interview on 3.28.25 at 4:00pm with the DOT it was revealed she has completed therapy training with the first and second shift staff, LVN, ADON, DON on the proper way to transfer a resident off the floor into the bed. She states she went over the initial policies of finding a resident on the floor, calling for a nurse, after the assessment and getting permission, the resident should be picked up by at least 2 people, The head, neck, torso, and legs should be secured. It is not advisable to pick someone up by their ankles. She stated the legs, at the mid knee area is where someone should start. Staff must bend their knees when lifting to ensure no injuries. 3.28.25 at 5:25PM POR for F689 Accepted and Monitoring began at 5:30PM 3.28.25 at 5:30PM monitoring began interviewing facility staff employees, (ADON B; CNA's C, H, I, L,O, P, M, N; DON; LVN's C, D, E, and N; RN's B, C and D) revealed, each were interviewed and completed online continuing education training in all areas of patient care with Relias (internet training); Train the Trainer for ADON's by the pharmacist; protocol for resident unwitnessed falls and head to toe assessments, transferring resident from the floor to the bed or wheelchair properly, completing training on falls by using posttest and demonstrating the proper way of transferring resident from the floor. During a Follow-Up Interview on 3.29.25 at 3:10 PM with DON revealed in-services will be monitored by utilizing cluster partners (other facility's under same corporate office) who will come out to the facility and conduct random interviews with staff. Continuous QAPI discussions. DON stated she conducted the in-service 12 medication administration training and found that staff needed updates. She stated there were some rights added as when she started in the nursing field there were only 5 medication administration rights training. The DON stated the MAR and TAR will be monitored by running daily reports to ensure proper documentation with confirmation of new medications. The reports will be daily with or without her working at the facility. The DON stated the system she will use to verify staff competencies would be audits, random questioning, and return demonstration (having staff give examples). The DON stated the most important thing learned from these citations was documentation is a big key in success and failure, and she learned more about staff weakness and strengths. 3.29.25 at 3:30pm IJ Lowered: The facility remained out of compliance at the severity level of no actual harm with potential for more than minimal harm that is not immediate jeopardy with a scope identified as isolated due to the facility's need to evaluate the effectiveness of the corrective systems. During an interview on 3.29.25 at 4:45PM with Administrator- He stated the IJ's have taught him to look at processes and that documentation needs to be specific and completed on time. He stated more awareness is being put in place to ensure the documentation is appropriate along with ensuring in-service training is continuous in areas of resident care. The DON will view all documentation by running daily reports and confirming new medications.
Aug 2024 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide dignity and respect for 1 of 6 (Resident #20)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide dignity and respect for 1 of 6 (Resident #20) residents observed for dignity in that: -The facility failed to close the blinds to Resident # 20's window during Foley catheter care. This failure could place residents who require assistance with care at risk for embarrassment and lower self-esteem. Findings include: Record review of Resident #20's face sheet dated 08/29/2024 revealed a [AGE] year-old male admitted to the facility on [DATE]. Resident #20's diagnoses included the following: dementia (memory loss), retention of urine (unable to empty the bladder completely), acute (suddenly) kidney failure, hydronephrosis (build up of fluid in a kidney due to a backup in urine), benign (non-cancerous) prostatic hyperplasia (prostate enlargement) and, diabetes mellitus (too much sugar in the blood). Record review of Resident #20's MDS (5-day scheduled Assessment) dated 07/09/2024 reflected a BIMS score of 9 indicating resident cognition was moderately impaired. Section H (Bladder and Bowel) reflected that resident was frequently incontinent of urine. Record review of Resident #20's Physician Order Summary Report reflected the following order: - Dated 07/18/2024 catheter type: 16 Fr #10 ML to closed urinary drainage system-diagnosis for BPH. Record review of Resident #20's care plan dated 08/29/24 reflected that resident had an indwelling catheter due to BPH with an intervention that included: provide catheter care every shift and as needed. Further review reflected that resident was being care planned for ADL self-care performance r/t impaired mobility with an intervention to promote dignity by ensuring privacy. Observation on 08/28/24 at 10:20AM revealed Resident #20 was resting in bed B by the window. Resident had an indwelling Foley catheter bag draining to gravity on the right side of bed. Observation on 08/29/24 at 1:35PM of Foley catheter care for Resident #20 by CNA X and CNA Y. Resident window blinds were open. CNA X and CNA Y proceeded with care by pulling resident covers back to clean resident groin (area between the stomach and thigh on both sides of the body) and urinary meatus (opening where urine exits) without closing the blinds on the window. Interview on 08/29/24 at 1:40PM with CNA Y, she said she gave herself on a scale from 1-10 a 7.5 because she should have closed resident blinds on window for privacy to promote dignity. Interview on 08/29/24 at 2:00PM with the DON, she said whenever staff provided care for the resident (s), privacy should be provided to promote dignity. Record review of the facility policy on Dignity revised October 2009 reflected in part: . Each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect and individuality .Staff shall promote, maintain and protect resident privacy, including bodily privacy during assistance with personal care and during treatment procedures .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that a resident receives care, consistent with ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that a resident receives care, consistent with professional standards of practice, to prevent pressure ulcers and does not develop pressure ulcers unless the individual's clinical condition demonstrates that they were unavoidable for 1 of 6 residents (Resident # 20) reviewed for pressure sores in that: - The facility failed to off load Resident #20's heels by floating them on a pillow or by placing heel protectors on resident heels to prevent further skin breakdown. This failure affected one resident and placed him at risk of developing further skin breakdown or developing of new pressure injury. Findings include: Record review of Resident #20's face sheet dated 08/29/2024 revealed a [AGE] year-old male admitted to the facility on [DATE]. Resident #20's diagnoses included the following: dementia (memory loss), retention of urine (unable to empty the bladder completely), acute (suddenly) kidney failure, hydronephrosis (buildup of fluid in a kidney due to a backup urine), benign (non-cancerous) prostatic hyperplasia (prostate enlargement) and, diabetes mellitus (too much sugar in the blood). Record review of Resident #20's MDS (5-day scheduled Assessment) dated 07/09/2024 reflected a BIMS score of 9 indicating resident cognition was moderately impaired. Section GG (Functional Abilities) of the MDS reflected that resident required maximal assistance. Section M of the MDS reflected that resident did not have any ulcers, wounds and skin problems. Record review of Resident #20's care plan dated 07/01/2024 revised 07/15/2024 reflected that resident was being care planned for potential for pressure ulcer development r/t impaired mobility with intervention for weekly head to toe skin assessments. Further review reflected resident being care planned for a pressure ulcer to right heel dated 08/27/2024. The interventions included the following: -Administer treatments as ordered and monitor for effectiveness. -Encourage to turn reposition, provide assistance as necessary. -Float heels as tolerated. Record review of Resident #20's Physician Order Summary Report reflected the following orders: -Dated 08/26/2024 right heel: apply betadine and leave heel open every day for wound healing (discontinue 08/29/2024) -Dated 08/29/2024 Right heel: Apply skin prep and leave heel open to healing Record review of Resident #20's TAR dated 08/2024 revealed that the facility was following physician orders for wound to the right heel in applying medication to right heel. Record review of Resident #20's weekly skin assessment dated [DATE] reflected right heel pressure wound measuring 6cm x7.5 cm width x 0 cm in depth unstageable. Observation on 08/29/24 at 1:35PM revealed Resident #20 was in bed with the staff CNA X and CNA Y preparing to provide Foley catheter care for resident. Resident #20's heels were not off loaded off the bed nor was the resident wearing any heel protectors. Resident #20 was observed having skin breakdown to his right heel with skin discoloration. The right heel had a black large circle with no drainage observed. When the staff was done with providing care for Resident #20, they repositioned the resident in bed on his back without offloading the resident's heels. Interview with CNA Y on 08/29/2024 at 1: 45PM, she said she was Resident #20's CNA. CNA Y said Resident #20's heels should have been offloaded to prevent skin breakdown. CNA Y began to look in the resident's drawers in the room. CNA Y found heel protectors in one of the resident's drawers. Interview on 08/29/24 at 1:50PM with RN Z, she said it was the nurse's responsibility as well as the CNA's to ensure resident's heels were being offloaded to prevent pressure injury. Interview on 08/29/2024 at 2:00PM the DON said heel protectors should be used or the staff should be offloading the residents' heels to prevent pressure injury. Record review of the facility policy on Quality of Care (Skin and Wound Monitoring and Management) revised 12/ 2023 reflected in part . A resident who enters the facility without pressure injury does not develop pressure injury unless the individual's clinical condition or other factors demonstrate that a developed pressure injury was unavoidable; and . a resident having pressure injury (s) receives necessary treatment and services to promote healing, prevent infection, and prevent new, avoidable pressure injuries from developing .Unstageable pressure injury: Obscured full- thickness skin loss in which the extent of tissue damage within the ulcer cannot be confirmed because it is obscured by slough or eschar (dry black hard necrotic{dead tissue} tissue). If slough or eschar is removed, a Stage 3 or Stage 4 pressure ulcer will be revealed . .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure a resident who was incontinent of bladder recei...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure a resident who was incontinent of bladder received appropriate treatment and services to prevent urinary tract infections for one (Resident #10) of two residents reviewed for incontinence care. -The facility failed to ensure CNA W provided appropriate perineal care for Resident #10 after an incontinent episode when she failed to open the labia to clean and wipe around resident's buttocks. This failure could place residents at risk for the development and/or worsening of urinary tract infections and skin breakdown. Findings include: Record review of Resident #10 's annual MDS assessment, dated 07/15/24, reflected a [AGE] year-old female with an admission date of 07/15/21. Her diagnoses included urinary tract infection, cerebrovascular disease ( stroke, brain aneurysms and cerebral arteriovenous/blood clots), muscle wasting and atrophy, stage 4, type 2 ,diabetes mellitus (a chronic disease that occurs when the body doesn't produce enough insulin or can't use insulin properly, causing blood sugar levels to rise) without complications, morbid obesity due to excess calories. Resident #10 had a BIMS score of 12, which indicated she had moderately impaired cognition. She required extensive assistance of -two-persons with all ADLs and was always incontinent of bowel and bladder. Record review of Resident #10 's care plan, dated 3/31/24, reflected, . The resident has an ADL self-care deficit .Interventions .Personal hygiene and Toilet use- Resident is totally dependent An observation on 08/28/24 at 10:35 a.m. revealed CN.A W entered Resident #10's room preparing to provide incontinence care. CNA W put on clean gloves and unfastened Resident #10's brief soiled with urine . CNA W took a peri-wipe and cleaned residents' perineal area; she did not open the labia to wipe. CNA W assisted the resident to roll on her right side. CNA W took a peri-wipe and wiped in-between residents' rectal area and did not wipe around the buttocks. Review of CNA W's skill checks dated 07/30/24 reflected she was competent in performing peri-care . Interview with CNA W on 08/29/24 at 10:15 a.m. she stated she was supposed to open the labia to clean and around the buttocks. She stated she knew the importance of properly cleaning a resident and by not doing so, placed them at risk of infections. Interview with the DON on 08/29/24 at 02:00 p.m., she stated staff were to open labia and clean around residents' buttocks. She stated by not following proper peri care it placed residents at risk of urinary tract infections. Record review of the facility's policy titled, Perineal care, revised March 2017, reflected, .Wash and dry hands thoroughly .put on gloves .wash perineal are , wiping from front to back .Separate labia and wash area downward from front to back . Assist the resident to turn on her side .Wash the rectal area thoroughly, wiping from the base of the labia towards and extending over the buttocks .Rinse and dry thoroughly .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure that a resident who needs respiratory care was p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure that a resident who needs respiratory care was provided such care, consistent with professional standards of practice for 1 of 2 residents (Resident #32) reviewed for oxygen in that: -Resident #32's oxygen humidifier was not labelled with the date it was changed. This deficient practice could affect residents who received oxygen continuously and could result in residents receiving incorrect or inadequate oxygen support. Findings include: Record review of Resident #32's face sheet revealed, Resident #32 is a [AGE] year-old who was originally admitted to the facility on [DATE]. Their medical diagnoses included: type 2 diabetes mellitus, chronic obstructive pulmonary disease, dysphagia (difficulty swallowing), cognitive communication deficit, hyperlipidemia (high fat in blood), dementia, hypertension (high blood pressure), and chronic kidney disease (kidney not functioning normally). Record review of Resident #32's care plan last updated 05/04/2024 revealed: -Resident #32 has Oxygen Therapy. Interventions included: give medications as ordered by physician. Monitor/document side effects and effectiveness, and monitor for symptoms of respiratory distress and report to the doctor as needed. Record review of Resident #32's Physician's orders last updated 08/24/24 revealed they had the following orders: -Oxygen at 3L/min continuous per every shift -Change o2 tubing & humidifier bottle Record review of Resident #32's August MAR, reflected the resident had an order for oxygen tubing and humidifier bottle change every night shift on Wednesdays with an order date of 06/12/2024. It was last changed on 08/28/2024. Observation and interview with Resident #32 on 8/29/24 at 4:35pm, she said she was doing fine and there were no issues with her oxygen equipment. She said nurses come to check on her often. Resident #32's humidifier did not have a date written on it. Interview with LVN A on 8/29/2024 at 4:40pm, she said Resident #32 tends to change the humidifier on her own and her family brings in home supplies for her to use but that LVN A should have checked on the humidifier that morning to make sure it was labelled correctly. LVN A said she will immediately go and label it and it should have been done and checked every shift. Record review of the facility's Oxygen Equipment policy and procedures last revised May 2007, reflected it stated it is the policy of this facility to maintain all oxygen therapy equipment in a clean and sanitary manner .this equipment is to be discarded after use .Pre-filled humidifiers, when used, are to be dated and replaced every ten (10) days, according to manufacturer recommendation, or as needed. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure drugs and biologicals used in the facility were labeled in accordance with professional principles, and included the ap...

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Based on observation, interview, and record review the facility failed to ensure drugs and biologicals used in the facility were labeled in accordance with professional principles, and included the appropriate accessory and cautionary instructions, and the expiration date when applicable for 1 of 1 medication rooms (Medication Room) and 2 (Halls 300 and 400 medication carts) of 4 medication carts reviewed for medication storage. - The facility failed to ensure the Medication Room did not contain multidose PPD (Tuberculin Purified Protein Derivative Diluted Aplisol) containers with no patient identifiers without opened date on container. - The facility failed to ensure the 300 and 400 hall medication carts did not contain eyedrops and nasal spray that were opened but not labeled with the resident's name and not dated. This failure could place residents at risk of adverse medication reactions and infections. Findings Include: During observation on 08/29/24 at 12:25 PM, the following medications were found in the medication carts for 300 and 400 hall with MA A: 300 Medication Cart 1.Dorzol/Timolol solution 2.0-.5% ophthalmic open not dated and no name 2. Latanoprost Solution 0.005% open not dated and no name 400 medication cart: 1. Fluticasone Propionate Nasal Spray 50mcg 3 spray bottles open and not dated 2. Artificial Tear lubricant eye drop open not dated 3. Refresh Optive eye gel Extended relief open not dated and no name 4. Systane lubricant eye Gel drops lubricant eye gel open not dated and no name 5. Dorzol/Timolol solution 2.0-.5% ophthalmic open not dated and no name 6. Dorzol/Timolol solution 2.0-.5% ophthalmic open not dated and no name 7. Latanoprost Solution 0.005% open not dated and no name Interview with MA A on 8/29/24 at 12:54 PM, she said whenever any eye drops and nasal spray were opened, it should be dated with resident name, to help determine when to discard it. During observation on 08/29/24 at 1:25 PM, the following medications were found in the medication room refrigerator with DON: 2 vials of Tuberculin Purified Protein Derivative derivation Diluted Aplisol (PPD) 5TU/0.1ml open not dated. Interview with DON at 1:30 PM, she said the eye drops and PPD while open should be dated and it was to make sure the effectiveness. DON said that all medications must have pharmacy labels, which include open date of medication. She said the observed eye drops were not appropriately labeled because they had no patient identifiers and not consistent with their facility labeling practices. The DON said since the medications lacked patient name they could no longer be used and must be discarded in the drug disposal bin located in the medication room. She said the use of multidose PPD containers with no open date could place residents at risk of medication errors. Record review of the facility policy titled Medication Labels revised 11/13/18 revealed, a- each prescription label includes: 1- resident's name, 2- specific directions for use, including route of administration. B- improperly or inaccurately labeled medications are rejected and returned to the dispensing pharmacy. G- medication containers having soiled, damaged, incomplete, illegible, or makeshift labels are returned to the issuing pharmacy for relabeling or destroyed in accordance with the medication destruction . .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not maintain an infection prevention program designed to pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not maintain an infection prevention program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 1 of 4 Staff (CNA W) reviewed for infection control. - The facility failed to ensure CNA W followed proper hand hygiene during incontinent . - The Wound Care Nurse did not practice hand hygiene before and after wound care for Resident #20. These deficient practices could affect residents and place them at risk for infection, and reinfection. Findings include: Record review of Resident # 10's annual MDS assessment, dated 07/15/24, reflected a [AGE] year-old female with an admission date of 07/15/21. Her diagnoses included urinary tract infection, cerebrovascular disease ( stroke, brain aneurysms and cerebral arteriovenous/blood clots), muscle wasting and atrophy, stage 4, type 2 diabetes mellitus (a chronic disease that occurs when the body doesn't produce enough insulin or can't use insulin properly, causing blood sugar levels to rise) without complications, morbid obesity due to excess calories. Record review of Resident #10's annual MDS assessment dated [DATE] revealed she had a BIMS score of 11/15 (moderately cognitively impaired). She required extensive assistance of two-persons with all ADLs and was always incontinent of bowel and bladder. Record review of Resident #44's care plan, dated 3/31/24, reflected, . The resident has an ADL self-care deficit .Interventions .Personal hygiene and Toilet use- Resident is totally dependent An observation on 08/28/24 at 10:35 a.m. revealed CNA BB entered Resident #10's room preparing to provide incontinence care. CNA W washed her hands and put on cleaned gloves did not change gloves, using the same gloved hands , picked up the clean wipes from the container on the bedside table and unfastened Resident #10 's brief soiled with urine. CNA W assisted the resident to roll on her right side. CNA W took a peri-wipe and wiped in-between residents' rectal area . With the same gloves, CNA W applied barrier cream to a chafed area on the resident buttocks and then removed the soiled brief and placed a clean brief under the resident and assisted her to roll back onto her back and fastened the brief. CNA W removed her gloves and did not wash her hands. She picked up a clean blanket from Resident #10 's drawer and place it, on Resident #10. Review of CNA W's skill checks dated 07/30/24 reflected she was competent in performing peri-care and hand hygiene. Interview with CNA W on 08/29/24 at 10:15 a.m. she stated she was supposed to wash her hands before and after performing incontinent care and change her gloves when she finished. She stated she knew the importance of properly cleaning a resident and by not doing so, placed them at risk of infections. Interview with DON on 08/29/24 at 02:00 p.m., the DON said CNA W's should wash or sanitize her hands when soiled and after changing gloves. DON said CNA W would be retrained before working with incontinent residents. Resident #20 Record review of Resident #20's face sheet dated 08/29/2024 revealed a [AGE] year-old male admitted to the facility on [DATE]. Resident #20's diagnoses included the following: dementia (memory loss), retention of urine (unable to empty the bladder completely), acute (suddenly) kidney failure, hydronephrosis (buildup of fluid in a kidney due to a backup urine), benign (non-cancerous) prostatic hyperplasia (prostate enlargement) and, diabetes mellitus (too much sugar in the blood). Observation on 08/29/2024 at 3:22PM of wound care nurse entering Resident #20's room to assess the resident's heels. The wound care nurse did not wash or sanitize her hands before applying gloves to assess the resident's heels. After assessing the resident's heels, the wound care nurse removed her gloves and balled the gloves up in her hand before leaving the resident room without washing or sanitizing her hands. Interview on 08/30/24 at 1:37PM with the wound care nurse, she said she had forgotten to wash her hands prior to and after assessing Resident #20's heels on 08/29/2024. The wound care nurse said hand washing was important to prevent infections. Record review of the facility's policy titled Handwashing/Hand Hygiene (revised May of 2007) revealed: Policy Statement: This facility considers hand hygiene the primary means to prevent the spread of infections. Policy Interpretation and Implementation: 2. All personnel shall follow the hand washing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors. 7. Use an alcohol-based hand rub containing at least 62% alcohol; Or, alternatively, soap (antimicrobial or non-antimicrobial) and water for the following situations: b. Before and after direct contact with residents; h. Before moving from a contaminated body site to a clean body site during resident care; i. After contact with a resident's intact skin; m. After removing gloves; 8. Hand hygiene is the final step after removing and disposing of personal protective equipment. 9. The use of gloves does not replace hand washing/hand hygiene. Integration of glove use along with routine hand hygiene is recognized as the best practice for preventing healthcare associated infections. Record review of the facility's policy titled, Perineal care, revised March 2017, reflected, .Wash and dry hands thoroughly .put on gloves .wash perineal area, wiping from front to back .Separate labia and wash area downward from front to back . Assist the resident to turn on her side .Wash the rectal area thoroughly, wiping from the base of the labia towards and extending over the buttocks .Rinse and dry thoroughly .
Jun 2023 7 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview and record review, the facility failed to provide an environment that allows the resident a rig...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview and record review, the facility failed to provide an environment that allows the resident a right to personal privacy for 2 (Resident #43 and #39) of 21 resident rooms reviewed for environment. -The facility failed to have replaced the privacy curtains in Resident #43's and Resident #39's room after removal for cleaning/repair. This failure could place residents at risk of experiencing a decrease in their quality of life. Findings include: Record review of Resident #43's face sheet revealed a [AGE] year-old male who was admitted in the facility on 08/11/2017. Record review of the facility census, dated 06/13/2023 revealed Resident #43 and #39 were roommates. Record review of Resident #43's MDS, dated [DATE], revealed the resident had a BIMS score of 9, which indicated the resident's cognition was moderately impaired. Observations and Interview with Resident #43 in his room on 06/13/23 at 10:32 AM, with a use of a translator, he said his privacy curtains had been taken away 2-3 days ago and was never returned. He said he wanted his curtains back so he can have privacy again while living with his roommate, Resident #39. No privacy curtains were observed in the room. Interview with LVN N 06/14/23 04:15 PM, she said that she had reported to the Laundry Director that multiple resident rooms were missing curtains but most of them were returned except for Resident #43 and #39's room. She said she did not know why they have not been returned or how long the residents have been without curtains as her first day back to work was on Tuesday and she noticed they have been missing since then. She said both residents in the room were able to take care of themselves and use the restroom on their own, but she knows Resident #43 likes to do his own thing and usually has the curtain drawn closed for his privacy. She said if she was in the resident's shoes, she would be uncomfortable with the inability to have privacy. Interview with the Housekeeping Supervisor on 06/15/23 at 10:14 AM, he said he took down the curtains on Monday, 06/12/2023. He said the privacy curtains should be replaced within the same day they were taken down and that there was a delay was because he had to get the hooks up the wall replaced due to faulty and broken hooks which he fixed himself. He said if he was in the Resident #43's shoes, he would be upset because he would prefer to have his privacy as well. He said they currently have no spare curtains available for immediate replacement but he plans to order more next month. Interview with the Administrator on 06/16/23 at 10:29 AM, he said curtains were necessary to provide privacy to the residents because their room is their home and they should have the ability to have privacy regardless of what they were doing for themselves or what care they receive. He said, if he were Resident #43, he would feel frustrated for not having a privacy curtain. He said it was a residents' rights issue if the resident was not able to be given some kind of privacy. Record review of the facility's policy on Quality of Life - Dignity, dated October 2009, revealed, . 6) Resident's private space and property shall be respected at all times . 10) Staff shall promote, maintain and protect resident privacy, including bodily privacy during assistance with personal care and during treatment procedure . .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement a baseline care plan for each resident that i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement a baseline care plan for each resident that includes the instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care for 1 of 3 residents (Resident #191). - The facility did not develop a base line care plan for Resident #191. This failure could affect residents who require baseline care plan, and could place them at risk for physical harm, pain, mental anguish, or emotional distress. Findings include: Record review of Resident #191's admission record revealed a [AGE] year-old resident admitted on [DATE] and discharged on 1/17/2023. The admission record documented he had diagnoses including encephalopathy (a term used to describe a disease that affects brain structure or function), cerebral infarction (or stroke, is a brain lesion in which a cluster of brain cells die when they don't get enough blood), lack of coordination, cognitive communication deficit (affects how people use and understand language due to impaired cognition), muscle weakness, unspecified convulsions ( is a general term used to describe uncontrollable muscle contractions), and transient ischemic attack (a temporary period of symptoms similar to those of a stroke). The admission record noted he had been a resident of the facility for 59 days. Record review of Resident #191's admission MDS dated [DATE] with an ARD of 11/22/2022 revealed a BIMS score of 3 indicating a severe cognitive impairment. The MDS revealed Resident #191 had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering. The MDS documented he required limited one-person assistance with bed mobility, dressing, eating, toileting, and personal hygiene, and one-person assistance with transfers and locomotion but those activities only occurred once or twice in the days prior to the assessment. The MDS noted Resident #191 was occasionally incontinent of bladder and always incontinent of bowel, but he was not on a toileting program. The MDS documented he was administered antidepressant and diuretic medications three of the seven days prior to the assessment. The MDS revealed Resident #191 received OT, PT, and ST services. The MDS noted he participated in the assessment and had no guardian or legally authorized representative. The MDS documented Resident #191 planned to be discharged to the community and active discharge planning to return to the community existed. Record review of Resident #191's January 2023 MAR revealed prescriptions including Melatonin 3mg tablet one tablet at bedtime for sleep, Sertraline 25mg tablet one tablet one time daily for depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), and Keppra 500mg tablet one tablet twice daily for seizures (Sudden, uncontrolled electrical disturbance in the brain which can cause changes in behavior, movements, feelings, and consciousness). Record review of the facility's EHR revealed there was no initial care plan for Resident #191. Record review of Resident #191's census report dated 6/15/2023 revealed no stoppage in care between 11/19/2022 and 1/17/2023. Interview on 6/16/2023 at 9:07 AM with The MDS Coordinator, she said different staff assisted in the creation of the facility's care plans, but The MDS Coordinator said the MDS Team was responsible for ensuring they were completed in the EHR. The MDS Coordinator said the initial 24-hour care plan was created by the RN's. The MDS Coordinator said a resident who had resided at the facility for 59 days should have had a care plan. The MDS Coordinator said Resident #191 did not have a care plan of any kind in the EHR. The MDS Coordinator said she was unsure why Resident #191 did not have a completed baseline care plan. The MDS Coordinator said she was unsure if the lack of a care plan could cause a resident to have missed care, or any lack of care. Interview on 6/16/2023 at 10:18 AM with the DON, she said she had been employed by the facility since April of 2022. The DON said her duty is to oversee everything at the facility. The DON said Resident #191 should have had a care plan completed. The DON said a resident who had resided at the facility should have had a care plan completed. The DON said there was no reason not to have a baseline care plan or a care plan completed for Resident #191. The DON said if Resident #191 did not have any kind of care plan the facility would have had difficulties tracking any changes in his condition or plans. The DON said in an emergency, care could have been incomplete for Resident #191 without any form of care plan. Interview on 6/16/2023 at 10:35 AM with the Admin, he said he expects all residents of the facility to have a baseline and a care plan completed timely. The Admin said care plans should be updated with changes in plans of care, change in condition, or change in orders. The Admin said a resident who had resided at the facility for 59 days should have had a baseline and a care plan completed. The Admin said Resident #191 was at risk of not having orders followed appropriately, or not having his personal preferences adhered to. Record review of the facility's Comprehensive Person-Centered Care Planning policy dated January 2022 read in part .within 48 hours of the resident's admission, the facility will develop and implement a baseline care plan . .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights, that includes included measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that were identified in the comprehensive assessment for one (Residents #191) of three residents reviewed for comprehensive care plans. -The facility failed to ensure a comprehensive care plan was created or implemented for Resident #191 These failures could place the residents at risk for not receiving the appropriate care and services to maintain their highest level of well-being. Findings included : Record review of Resident #191's admission record revealed a [AGE] year-old resident admitted on [DATE] and discharged on 1/17/2023. The admission record documented he had diagnoses including encephalopathy (a term used to describe a disease that affects brain structure or function), cerebral infarction (or stroke, is a brain lesion in which a cluster of brain cells die when they don't get enough blood), lack of coordination, cognitive communication deficit (affects how people use and understand language due to impaired cognition), muscle weakness, unspecified convulsions ( is a general term used to describe uncontrollable muscle contractions), and transient ischemic attack (a temporary period of symptoms similar to those of a stroke). The admission record noted he had been a resident of the facility for 59 days. Record review of Resident #191's admission MDS dated [DATE] with an ARD of 11/22/2022 revealed a BIMS score of 3 indicating a severe cognitive impairment. The MDS revealed Resident #191 had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering. The MDS documented he required limited one-person assistance with bed mobility, dressing, eating, toileting, and personal hygiene, and one-person assistance with transfers and locomotion but those activities only occurred once or twice in the days prior to the assessment. The MDS noted Resident #191 was occasionally incontinent of bladder and always incontinent of bowel, but he was not on a toileting program. The MDS documented he was administered antidepressant and diuretic medications three of the seven days prior to the assessment. The MDS revealed Resident #191 received OT, PT, and ST services. The MDS noted he participated in the assessment and had no guardian or legally authorized representative. The MDS documented Resident #191 planned to be discharged to the community and active discharge planning to return to the community existed. Record review of Resident #191's January 2023 MAR revealed prescriptions including Melatonin 3mg tablet one tablet at bedtime for sleep, Sertraline 25mg tablet one tablet one time daily for depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), and Keppra 500mg tablet one tablet twice daily for seizures (Sudden, uncontrolled electrical disturbance in the brain which can cause changes in behavior, movements, feelings, and consciousness). Record review of the facility's EHR revealed there was no completed comprehensive care plan for Resident #191. Record review of Resident #191's census report dated 6/15/2023 revealed no stoppage in care between 11/19/2022 and 1/17/2023. Interview on 6/16/2023 at 9:07 AM with The MDS Coordinator, she said if the facility's permanent MDS staff was present she assisted them and if not, she was The MDS Coordinator coordinator. The MDS Coordinator said different staff assisted in the creation of the facility's care plans, but The MDS Coordinator said the MDS team was responsible for ensuring they were completed in the EHR. The MDS Coordinator said the initial 24-hour care plan was created by the RN's and the following care plans were created and updated by The MDS Coordinator team. The MDS Coordinator said a resident who had resided at the facility for 59 days should have had a care plan. The MDS Coordinator said Resident #191 did not have a care plan of any kind in the EHR. The MDS Coordinator said the 24-hour care plan would trigger the continuing plan. The MDS Coordinator said she had opened Resident #191's entry, but she did not complete it. The MDS Coordinator said the facility's permanent MDS coordinator had completed the five-day MDS but had been out at the time Resident #191 arrived due to a family emergency. The MDS Coordinator said she was unsure why Resident #191 did not have a completed care plan. The MDS Coordinator said she was unsure if the lack of a care plan could cause a resident to have missed care, or any lack of care. The MDS Coordinator said she was unsure if the facility may have a copy of a paper care plan for Resident #191. Interview on 6/16/2023 at 10:18 AM with the DON, she said she had been employed by the facility since April of 2022. The DON said her duty is to oversee everything at the facility. The DON said Resident #191 should have had a care plan completed. The DON said a resident who had resided at the facility should have had a care plan completed. The DON said there was no reason not to have a care plan completed for Resident #191. The DON said if Resident #191 did not have a care plan the facility would have had difficulties tracking any changes in his condition or plans. The DON said in an emergency, care could have been incomplete for Resident #191 without a care plan. Interview on 6/16/2023 at 10:35 AM with the Admin, he said he expects all residents of the facility to have a care plan completed timely. The Admin said care plans should be updated with changes in plans of care, change in condition, or change in orders. The Admin said a resident who had resided at the facility for 59 days should have had a care plan completed. The Admin said Resident #191 was at risk of not having orders followed appropriately, or not having his personal preferences adhered to. Record review of the facility's Comprehensive Person-Centered Care Planning policy dated January 2022 read in part .the interdisciplinary team (IDT) shall develop a comprehensive person-centered care plan for each resident ., .the facility IDT will develop and implement a comprehensive person-centered care plan for each resident within seven (7) days of completion of the Resident Minimum Data Set (MDS) ., and .the facility will provide the resident and resident representative, if applicable, advance notice of care planning conference .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents who need respiratory care were provid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents who need respiratory care were provided such care, consistent with professional standards of practice for 1 (Resident #38) of 3 resident reviewed for respiratory care. -The facility failed to follow the physician orders for Resident #38's oxygen rate of 2L. This failure could place residents who received oxygen therapy at risk of respiratory complications. Findings included: Record review of Resident #38's face sheet revealed a [AGE] year-old -female was admitted to the facility on [DATE] and readmitted on [DATE]. Her diagnoses were pulmonary fibrosis (Scarring in the lungs), hypertension (high or raised blood pressure), cerebral infarction (Disrupted blood flow to the brain due to problems with the blood vessel), diabetes mellitus (body does not control the amount of glucose in the blood and kidneys) and atherosclerotic heart disease (thickening of the arteries caused by buildup of plaque). Record review of Resident #38's quarterly MDS dated [DATE] revealed BIMS at 13 indicating intact cognition. It also revealed resident required extensive assist with 2 to 3 staff assistance for ADL care. Further review of the resident MDS indicated the resident was on oxygen. Record review of Resident#38's care plan dated 04/04/22 revealed oxygen therapy was not care planned. Record review of Resident#38's order details revealed oxygen at 2L/min continuous per NC active date 11/25/22. Record review of Resident # 38's MAR dated June 2023 revealed O2 at 2L/min continuous per NC every shift order date 11/25/22 and discontinued 06/13/23. Record review of Resident#38's order summary report for June 2023 revealed may use oxygen at 2 to 3 liters/minute to keep oxygen saturation above or equal to 92% every shift active date 06/14/23. During an observation and interview on 06/13/23 at 10:12 a.m., revealed Resident #38's oxygen tank on the back of her wheelchair was set to 2.5 liters. Resident #38 said she did not change the oxygen set on the tank. She said her oxygen setting should be set to 4 Liters. Resident #38 denied any distress at this time. During an observation and interview on 06/13/23 at 10:15 a.m., ADON D said Resident # 38's oxygen tank was set to 2.5 L, and she turned it to 2 liters. She said the resident should be on 2 L, not 2.5 L. ADON D said oxygen should only be changed if the doctor gave the change order. She said if the resident was given oxygen below or above could cause a negative outcome; if Resident # 38 was given lower than ordered, it could cause hypoxia(oxygen is not available in sufficient amounts at the tissue level); and if she was given higher than ordered, it could cause hypercapnia. During an observation and interview on 06/14/23 at 9:07 a.m., revealed Resident 38's oxygen tank on the back of her wheelchair was set at 2.5 L. Resident # 38 said she could not have reached behind her wheelchair and adjusted the setting on the oxygen tank. During an observation and interview on 06/14/23 at 9:10 a.m., revealed Resident #38's oxygen tank was still on 2.5 liters. LVN H said Resident #38's oxygen tank was set at 2.5 L. She said Resident #38's oxygen should be set at 3 L because that was the order from the doctor. During an interview and record review of Resident # 38's order summary report on 06/14/23 at 9:15 a.m., ADON D said she could not find the order for the oxygen on Resident #38's order summary report, but she knew she had an order for oxygen for 2 liters. She would go and search through other Resident #38's orders and find out what happened. During an interview on 06/14/23 at 10:17 a.m., the DON said Resident #38's orders were discontinued by the DON from the northwest on 06/13/23 by mistake, but the resource nurse reentered and cross-checked all the medications. She said Resident #38 was on oxygen at 2 Liters on Monday (06/12/23), not at 2.5 Liters and should be on 2 Liters up till today but she would ask the physician change the order as of today (06/14/23). The DON said oxygen could be changed during an emergency, and the doctor would be notified because oxygen is considered medication. She said if the oxygen was increased more than what was ordered, it could cause Resident #38's natural drive to breathe would be reduced and could cause hypercapnia. She also said if Resident #38's oxygen setting was below the physician's order, the resident's oxygen saturation could be lowered, and the resident would have difficulty with breathing. The DON said she became aware the oxygen order was not in the physician's order when the surveyor asked about the oxygen order. She said the mistake that the oxygen order was dropped would not have been found out until medication reconciliation. She said two nurses had worked with Resident #38 since yesterday and did not pick up the resident's oxygen had fallen off (the resident oxygen was discontinued). During an interview on 06/14/23 at 4:51 p.m., LVN H said Resident # 38's oxygen tank was set to 2.5 L. She said when she looked at the order s today, she did not have any order and did not know what happened to the order. LVN H said she came to work today at 7:00 a.m. LVN H said she had not checked the order before the surveyor saw the resident, but she already knew she had order for oxygen because she had worked with the resident before. She said the resident has always been on 3 liters and did not know when it was changed. She said the resident could not change the setting on the O2 tank when she was sitting in the chair. Record review of the facility policy on oxygen administration reviewed/revised 4/4/2023 read in part . it is the policy of this facility that oxygen therapy is administered, as ordered by the physician .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that the medication error rate was not five per...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that the medication error rate was not five percent (%) or greater. The facility had a medication error rate of 6 percent based on 2 errors out of 29 opportunities, which involved 1 of 8 residents (Resident #5) reviewed for medication errors. - MA A failed to administer medication as ordered to Resident #5 by administering OTC Lidocaine 4% Patch, a patch used for pain, instead of RX only Lidocaine 5% to the resident's right shoulder and lower back. This failure could place residents at risk of not receiving the desired therapeutic effect of their medications and uncontrolled pain. Findings Include: Record review of Resident #5's Face Sheet dated 06/14/23 revealed, a [AGE] year-old female admitted to the facility with diagnoses which included: muscle wasting, pain in left shoulder, pain in right shoulder, pain in right knee, pain in spine and difficulty walking. Record review of Resident #5's Quarterly MDS dated [DATE] revealed, use of corrective lenses, moderately impaired cognition as indicated by a BIMS score of 11 out of 15, supervision for most ADLS, use of a wheelchair, occasionally incontinent of bladder and always continent of bowel. Record review of Resident #5's undated Care Plan revealed, focus- risk for pain related to osteoarthritis, pain in shoulders and back; intervention- administer analgesia medication as per orders. Record review of Resident #5's Order Summery Report dated 06/14/23 revealed, Lidocaine 5%- apply to lower back one time a day for pain with a start date of 01/08/21. Record review of Resident #5's Order Summery Report dated 06/14/23 revealed, Lidocaine 5%- Apply to right shoulder one time a day for pain and remove per schedule with a start date of 10/06/22. Observation on 06/14/23 at 08:40 AM revealed, MA A preparing medication for administration to Resident #5. She retrieved 2 Lidocaine 4% patches, cut open the packet, and entered into Resident #5's room. MA A labeled the patches with her initials + date and then applied one patch to Resident #5's right shoulder and the other to the resident's lower back. Interview on 06/14/23 at 11:08 AM, the DON said that prior to medication administration nursing staff must verify the patient, parameters and then the order against the medication to be administered She said Lidocaine 4% and Lidocaine 5% are not interchangeable because they are different doses. The DON said Lidocaine 4% is an OTC dose while Lidocaine 5% is a prescription. She said failure to administer Lidocaine as ordered could place residents at risk for inadequate pain control. Interview on 06/14/23 at 11:25 AM, MA A said prior to administering medications to residents nursing staff are expected to check the medication to be administered against the order. She said she had been applying Lidocaine 4% to Resident #5 since that was the only Lidocaine Patch available. MA A said that Resident #5 did not have any prescription strength Lidocaine (5%) in the facility and she had not noticed that the resident had received Lidocaine 4% instead of 5%. She said Lidocaine 4% and 5% percent were not interchangeable because they are different strengths and failure to administer the correct patch could place residents at risk of insufficient pain control. Interview on 06/14/23 at 11:48 AM, the Pharmacist said that Lidocaine 5% had not been delivered to the facility for Resident #5 since 10/19/22. He said on 10/19/22 the pharmacy delivered 14 Lidocaine 5% patches with instructions to apply once daily to the right shoulder. The Pharmacist said the facility had not received any other Lidocaine Patches with any order instructions except the application to the shoulder. Record review of the facility Policy titled Medication Administration-General Guidelines revised 11/13/18 revealed, Preparation: c- prior to administration the medication and dosage schedule on the resident's MAR is compared with the medication label. If the label and MAR are different and the container is not flagged indicating a change in directions . the physician's order are checked for the correct dosage schedule. Administration: i-medications are administered in accordance with written orders of the attending physician. .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure drugs and biologicals used in the facility were labeled in accordance with professional principles, and included the ap...

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Based on observation, interview, and record review the facility failed to ensure drugs and biologicals used in the facility were labeled in accordance with professional principles, and included the appropriate accessory and cautionary instructions, and the expiration date when applicable for 1 of 1 medication rooms (Medication Room) reviewed for medication storage. - The facility failed to ensure the Medication Room did not contain multidose insulin containers with no patient identifiers. This failure could place residents at risk of adverse medication reactions and infections. Findings Include: Observation on 06/14/23 at 09:10 AM, inventory of the medication room with the DON revealed: - one open and in use Lantus Insulin Vial with no patient identifiers. - one open and in use Humalog Flexpen with no patient identifiers. Interview on 06/14/23 at 09:19 AM, the DON said that all medications must have pharmacy labels, which include medication information as well as patient identifiers. She said the observed Lantus vial and HumaLOG Insulin pen were not appropriately labeled because they had no patient identifiers and not consistent with their facility labeling practices. The DON said since the medications lacked patient identifiers they could no longer be used and must be discarded in the drug disposal bin located in the medication room. She said the use of multidose insulin containers with no patient identifiers could place residents at risk of medication errors, receiving the wrong medication and infection if the medication is used on multiple people. Record review of the facility policy titled Medication Labels revised 11/13/18 revealed, a- each prescription label includes: 1- resident's name, 2- specific directions for use, including route of administration. B- improperly or inaccurately labeled mediations are rejected and returned to the dispensing pharmacy. G- medication containers having soiled, damaged, incomplete, illegible, or makeshift labels are returned to the issuing pharmacy for relabeling or destroyed in accordance with the medication destruction policy. .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure the menu was followed for 1 of 3 residents (Res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure the menu was followed for 1 of 3 residents (Resident #73) reviewed for diet. -The facility failed to ensure Resident #73 was provided a nutritional supplement as ordered. -This failure placed residents at risk of experiencing nutritional deficiencies and weight loss. Findings include: Record review of Resident #73's face sheet revealed an [AGE] year-old male who was admitted into the facility on [DATE] and was diagnosed with unspecified severe protein-calorie malnutrition, pressure ulcer of sacral region stage 4, edema and functional quadriplegia. Record review of Resident #73's MDS section K, dated 05/24/2023, revealed the resident had complaints of difficulty or pain when swallowing, loss of liquids/solids from mouth when eating or drinking and weight loss while not on prescribed weight-loss regimen during assessment the period. In section C, the MDS revealed the resident's BIMS score was 10 out of 15, indicating the resident's cognition was moderately impaired. Record review of Resident #73's care plan, as of 06/15/2023, revealed the resident had a nutritional problem r/t dx of severe malnutrition with the intervention of receiving his diet as ordered by the physician including Mechanical Soft, thin liquids, Med pass TID and Health shake TID Record review of Resident #73's physician orders revealed the resident was to receive a [No added salt] diet, with mechanical soft texture, thin liquids and a health shake with all meals starting since 2/16/2023 Record review of Resident #73's weight record revealed his weights was: 6/5/2023 12:03 - 157.2 Lbs 5/1/2023 17:10 - 162.0 Lbs 4/3/2023 08:41 - 155.2 Lbs 3/6/2023 08:14 - .0 Lbs 1/23/2023 08:18 - 132.0 Lbs 1/2/2023 08:22 - 134.2 Lbs Record review of Resident #73's nutrition note, dated 5/10/2023, revealed the resident was assessed by the dietitian who noted, . Diet: . [No added salt], Mechanical Soft, Thin liquids. Good PO intake continues. Edentulous, no c/o chewing/swallowing problems. States he like to drink shakes. Able to feed self, often stays in bed, room. Supplement: Health Shake TID, Med Pass 90mL TID Skin: h/o CHF, diuretic therapy, edema-may expect weight changes. Stage 4 to sacrum, R ankle, [estimated] needs .102g [protein] . Increased protein/kcal needs related to wound healing, weight maintenance as evidence by pressure wounds, significant weight fluctuations x 6 mo. Goals: No worsening of wounds, no significant weight changes >5% +/- 162 x 1 month . Recommendations: Remains on supplements to maximize nutrient intake for wound healing, weight maintenance . Observations of Resident #73 on 06/13/23 at 12:39PM revealed the resident was lying in bed with lunch tray on his bedside table. His ticket read that resident had a vegetarian veg diet, and his tray consisted of just rice, squash, a slice of bread and fruit cobbler. There were no other food items or supplements on his tray. Interview with Resident #73 on 06/13/2023 at 12:45PM, he said that he was a vegetarian and he used to receive boosts or ensures with every meal but does not know why the doctor cancelled his orders for his supplements a while ago. He said he needs protein to stay alive so it important that he gets it. Interview with the Dietary Manager on 06/13/23 at 12:53PM, she said #73 should be getting substitutes for protein and should be getting a yogurt every meal as his protein. Observations of Resident #73 on 06/14/23 at 12:55PM, revealed the resident was consuming his lunch meal which consisted of broccoli, beans, a roll and yogurt. There were no other food items or supplements on his tray. Observations and Interview with Resident #73 on 06/15/23 at 12:40PM revealed the resident lying in bed while consuming his lunch meal which consisted of egg salad, sweet potatoes, yogurt and a health shake. He said today was the first time receiving the health shake as part of his meal and they had not been giving him this before. Interview with the Dietary Manager on 06/16/2023 at 12:48PM, she said she ran out of health shakes and had to acquire them from another sister facility. She stated everyone who was ordered a health shake should had received them as ordered. She stated the note on the meal ticket to add health shake to Resident #73's meal was added only after surveyor intervened. She said the risk of not providing health shakes to residents whom they were ordered for, was they could lose nutrients and experience weight loss. Interview with the CNA P, on 06/15/23 at 1:15M, said today was the first time in a while that she had seen these health shakes being added on to residents' meal trays, including for Resident #73. Interview with the DON on 06/16/23 at 03:11 PM, she said health shakes were usually ordered to provide additional calories for resident who typically were experiencing weight loss. She said if the resident continued to lose weight while the intervention of health shakes for every meal was in place but not actually followed, we would not be able to confirm whether the health shakes helped the prevented further weight loss in the resident. Record review of the facility's policy on Nutrition, dated December 2011, revealed, . The nursing staff will monitor and document the weight and dietary intake of residents in a format which permits readily available comparisons overtime . staff will closely monitor residents who have been identified as having impaired nutrition or risk factors for developing impaired nutrition. Such monitoring may include: a) Evaluating the care plan to determine if the interventions are being implemented and whether they are effective in attaining the established nutritional and weight goals . .
Apr 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined the facility failed to provide the necessary services for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined the facility failed to provide the necessary services for residenst who are unable carry out activities of daily living receives the necessary services to maintain good personal hygiene for 1 of 5 residents reviewed for incontinent care (Resident #1) in that: -The facility failed to ensure Resident #1's was provided incontinent care in a timely manner. This failure placed resident at risk for urinary tract infections, decrease in skin integrity, and unwanted hospitalization. Findings: Record review of Resident #1's face sheet revealed a 67year old admitted to facility initially on 10/17/2022 and again on 08/16/2022 with the following diagnosis that included: acute respiratory failure, cholecystitis (inflammation of the gallbladder (organ beneath the liver)), acute kidney failure, altered mental status, aphasia (difficulty in speaking) following cerebral infarction (stroke), and muscle weakness. Record review of Resident #1's MDS dated [DATE] revealed BIMS score of 0 (cognition severely impaired). Further record review revealed that resident required extensive to total assistance with ADL's and frequently incontinent of bowel and bladder. Record review of Resident #1's care planned date revised 09/10/2021 revealed that resident was being care planned for bowel and bladder incontinence with an intervention to use disposable briefs and change as required. Observation and interview on 04/06/2023 at 10:17 am for incontinent care of Resident #,1 who was resting in bed wearing a brief revealed Resident #1's brief was heavily soiled in urine. NA C said she made rounds on Resident #1 at 6:00 am. NA C said Resident #1 brief at that time was a little wet but did not provide incontinent care for Resident #1. NA C said she worked 6am- 2pm. NA C said that Resident #1 was a heavy wetter. NA C said she provided incontinent care for the residents every 2 hours and had not changed Resident #1's brief since she had been at work because she was busy with other residents. NA C said it was important to provide incontinent care at least every 2 hours and as need to prevent infections such as urinary tract infections. Interview on 04/06/2023 at 12:30pm the DON revealed the nursing staff should have been checking the residents every 2 hours and as need for incontinent care to prevent infections.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection control program to provide a sa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection control program to provide a safe, sanitary, and comfortable environment to help prevent the transmission of infection for 1 of 5 residents (Resident # 1) reviewed for infection control in that: -During incontinent care for Resident #1, CNA B did not place soiled brief inside of plastic bag and instead placed soiled brief with urine on the floor. This failure placed residents at risk for infections with the potential for decline in health, quality of life, and hospitalization. Findings included: Record review of Resident #1's face sheet revealed a [AGE] year-old admitted to facility initially on 10/17/2022 and again on 08/16/2022 with the following diagnosis that included: acute respiratory failure, cholecystitis (inflammation of the gallbladder (organ beneath the liver)), acute kidney failure, altered mental status, aphasia (difficulty in speaking) following cerebral infarction (stroke), and muscle weakness. Record review of Resident #1's MDS assessment dated [DATE] revealed BIMS score of 0 (cognition severely impaired). Further record review revealed that resident required extensive to total assistance with ADL's and frequently incontinent of bowel and bladder. Record review of Resident #1's care planned date revised 09/10/2021 revealed that resident was being care planned for bowel and bladder incontinence with an intervention to use disposable briefs and change as required. Observation on 04/06/2023 at 10:17 am Resident #1 was resting in bed wearing a brief. CNA B with the assistance of NA C removed resident brief to provided incontinent care. Resident #1's brief was heavily soiled with urine. CNA B placed the soiled brief with urine on the floor at Resident #1's bedside. Interview on 04/06/2023 at 10:35 am with CNA B revealed she had been working at the NF for approximately 3 weeks. CNA B said she had not been in-serviced at the NF on infection control prevention. CNA B said she should not have place soiled materials on the floor but inside of a bag due to bacteria. CNA B said the reason she placed the materials on the floor was because she did not have a plastic bag. Observation on 04/06/2023 at 10:40 am revealed plastic bags were in the facility on housekeeping carts as well as resident rooms trash cans lined with plastic bags. Interview on 04/06/2023 at 12:30 pm the DON revealed she met with the new hires on a weekly basis to discuss what areas they needed further orientation in and to get feedback. The DON said the NF had just had training for the new hires on 03/28/2023. The DON said she learned on 04/04/2023, that CNA B did not attend but was at the NF. The DON said the staff recently received in-service on various topics including infection control prevention, handwashing, etc. Further interview with the DON revealed staff should have be placing soiled material inside of a plastic bag to prevent the spread of infections. Record review of the NF In-service Training Report dated 03/17/2023 conducted by the DON revealed that in-service was done discussing infection control, customer service, documentation, etc. Further record review did not reveal that CNA B was in attendance. Record review of the NF Policy on Infection Prevention and Control Program revised 10/2022 revealed in part: .The infection prevention and control program is a facility-wide effort involving all disciplines and individuals and is an integral part of the quality assurance and performance improvement program .Facility personnel will handle, store, process, and transport linens so as to prevent the spread of infection . On 04/06/2023 at 1:00pm the NF DON said she could not locate a policy on transporting soiled materials body fluids.
Mar 2023 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents received treatment and care in accor...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices for 3 of 7 residents (CR #1, Resident #2, and Resident #3) reviewed for quality of care. The facility failed to provide daily wound care/treatments for CR #1, Resident #2, and Resident #3 as ordered by the physicians and resulted in the development of skin infections for CR #1 and Resident #3. The facility failed to implement CR #1's physician's order for wet to dry dressings 2 - 3x per day (11/14/2022) when she exhibited symptoms of infection. These failures could place residents with skin breakdown at risk of further skin injury and infection. The findings included: CR #1 Record review of CR #1's face sheet dated 01/10/2023 revealed she was a [AGE] year-old female who was admitted to the facility on [DATE]. She was diagnosed with peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs), acquired absence of the left leg above knee, cognitive communication deficit (difficulty with thinking and how someone uses language), chronic pain syndrome (persistent pain that carries on for longer than twelve weeks despite medication or treatment), acute kidney failure (a condition in which the kidneys suddenly cannot filter waste from the blood), and muscle wasting and atrophy (the decrease in size and wasting of muscle tissue). She was discharged to an acute care hospital on [DATE]. Record review of CR #1's MDS dated [DATE] revealed she had a BIMS score of 15 (cognitively intact); she did not exhibit behaviors of rejecting care; she required extensive physical assistance from at least one staff member for bed mobility, transfers locomotion, dressing, toilet use, and personal hygiene; she required total assistance from staff for bathing; she was wheelchair bound; she was always incontinent of bowel and bladder; she received PRN pain medications; she was at risk of developing pressure ulcers/injuries; she was admitted with one stage 2 (partial thickness loss of dermis presenting as a shallow open ulcer with red or pink wound bed, without slough [dead skin separating from living tissue]); and she had surgical wounds. Record review of CR #1's care plan revised on 11/14/2022 revealed she had pressure ulcers or the potential for pressure ulcer development (no location was specified) (Goal: Pressure ulcer will show signs of healing and remain free from infection. Interventions: Administer treatments as ordered and monitor for effectiveness. Assess/record/monitor wound healing. Measure length, width, and depth where possible. Assess and document status of wound perimeter, wound bed, and healing progress. Encourage fluid intake and assist to keep skin hydrated. Monitor nutritional status. Needs monitoring/reminding/assistance to turn/reposition. Notify nurse immediately of any new areas of skin breakdown. Obtain and monitor lab/diagnostic work. Requires pressure relieving /reducing device on bed/chair. Weekly head-to-toe assessment). Record review of CR #1's physician's orders for November 2022 revealed the following: Cleanse Left AKA surgical incision site with normal saline, pat dry. Apply Alginate calcium and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 11/23/2022. Start Date- 11/24/2022. No end date was listed. Cleanse Left AKA surgical incision site with normal saline, pat dry. Cover with dry dressing daily and PRN every day shift for wound care. Order Date- 11/20/2022. Start Date- 11/21/2022. No end date was listed (Record review of Resident #1's TAR for November 2022 revealed the D/C date was 11/23/2022). Cleanse left groin surgical area with normal saline, pat dry. Apply Alginate calcium and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 11/23/2022. Start Date- 11/24/2022. No end date was listed. Cleanse left groin surgical area with normal saline, pat dry. Cover with dry dressing daily and PRN every day shift for wound care. Order Date- 11/20/2022. Start Date- 11/21/2022. No end date was listed (Record review of Resident #1's TAR for November 2022 revealed the D/C date was 11/23/2022). Cleanse right groin surgical area with normal saline, pat dry. Apply Alginate calcium and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 11/23/2022. Start Date- 11/24/2022. No end date was listed. Cleanse right groin surgical area with normal saline, pat dry. Cover with dry dressing daily and PRN every day shift for wound care. Order Date- 11/20/2022. Start Date- 11/21/2022. No end date was listed. Cleanse sacrum open area with normal saline, pat dry. Apply Alginate calcium and cover with gauze dry dressing daily and PRN every day shift for wound care. Order Date- 11/23/2022. Start Date- 11/24/2022. No end date was listed. Cleanse sacrum open area with normal saline, pat dry. Apply Santyl and cover with gauze dry dressing daily and PRN every day shift for wound care. Order Date- 11/10/2022. Start Date- 11/11/2022. No end date was listed (Record review of Resident #1's TAR for November 2022 revealed the D/C date was 11/23/2022). Cleanse sacrum open area with normal saline, pat dry. Apply dry absorptive dressing daily and PRN every day shift for wound care. Order Date- 11/06/2022. Start Date- 11/07/2022. No end date was listed (Record review of Resident #1's TAR for November 2022 revealed the D/C date was 11/10/2022). Record review of CR #1's TAR for November 2022 revealed the following: Cleanse sacrum open area with normal saline, pat dry. Apply Santyl and cover with gauze dry dressing daily and PRN every day shift for wound care. Order Date- 11/10/2022. D/C Date-11/23/2022. The entry boxes for Saturday (11/12/2022), Sunday (11/13/2022), Saturday, (11/19/2022), and Sunday (11/20/2022) were blank, indicating the treatment had not been completed on those days. Monitor all surgical incision sites as well as left thigh surgical incision site with staples intact for s/s of infection daily every day shift for wound care. Order Date- 11/11/2022. D/C Date- 11/20/2022. The entry box was blank for Saturday (11/12/2022), Sunday (11/13/2022), Saturday, (11/19/2022), and Sunday (11/20/2022), indicating the observations had not been completed on those days. Record review of CR #1's wound care physician's progress notes dated 11/23/2022 revealed, . Focused Wound Exam (Site 1), Stage 4 Pressure Wound Sacrum Full Thickness . Wound Progress: No Change . Site 1: Surgical Excisional Debridement Procedure (Indication for procedure: Remove necrotic tissue and establish the margins of viable tissue) . Record review of CR #1's SBAR Communication Form completed by LVN B on 11/13/2022 revealed, . 9. Pain Evaluation: The resident has new pain (no location was documented) . 25. Summarize your observations and evaluation: noted yellow drainage at surgical site NP notified . Date and time of clinician notification: 11/13/2022, 4:10 p.m., Recommendation of Primary Clinician: monitor for signs and symptoms of infection . Record review of CR #1's SBAR Communication Form completed by LPN A on 11/25/2022 revealed, . 8. Skin Evaluation: Describe symptoms or signs: drainage from left stump surgical wound. 9. Pain Evaluation: The resident has new pain of the left stump . 25. Summarize your observations and evaluation: resident has purulent drainage coming from left aka surgical site with pain . Date and time of clinician notification: 11/25/2022, 9:00 a.m., Recommendation of Primary Clinician: Transfer to local acute care hospital . Record review of CR #1's progress notes for November 2022 revealed the following: On 11/13/2022 at 5:16 p.m., LVN B wrote, left leg surgical site yellow drainage noted, right surgical site small open hole dressing change was done will continue to monitor On 11/14/2022 at 2:09 p.m., LVN B wrote, NP Notified wants to continue to monitor surgical site for signs and symptoms of infection. On 11/14/2022 at 2:10 p.m., LVN B wrote, spoke with vascular surgeon's nurse, she would like wet to dry dressing 2-3 times a day. On 11/17/2022 at 1:37 p.m., LPN A wrote, Back from appointment (with vascular surgeon), No new orders. Stable. On 11/24/2022 at 4:04 a.m., RN D wrote, Blood was oozing from the incision sites in her groin. Waiting for PCP response. On 11/25/2022 at 2:50 p.m., LPN A wrote, Spoke with vascular surgeon. New order to transfer to local acute care hospital ER for possible wound infection. Record review of CR #1's hospital records, including emergency room notes, laboratory tests, treatment plan, and discharge summary, revealed she was admitted to the hospital from the ED on 11/25/2022 and was discharged on 12/04/2022. The document revealed, Chief Complaint: Wound infection. Patient had surgery in October 2022, left aka that appears to be infected, also complains of sacral pain and possible infection in groin area. History of Present Illness: . Resident is a [AGE] year-old female with status post AKA of the left lower extremity who has subsequently developed wound infections to the stump, the groin bilaterally, and the sacrum . Patient has increased drainage and pain from the sites and has been brought in for treatment . Location: Open wounds left stump AKA and bilateral groin and sacrum with drainage. Severity: Severe . Progression: Worsening . Sepsis Score: 0 . Medications Given: Ceftriaxone (Rocephin) (antibiotic) Intravenously, Vancomycin (antibiotic) Intravenously . Laboratory Findings: . 11/26/2022: WBC - 11.07 (high), 11/27/2022: WBC - 22.52 (high) . In a telephone interview with CR #1's family member on 01/10/2022 at 9:45 a.m., he stated CR #1 was admitted to the facility with wounds, but she did not get consistent wound care at the facility. He said another family member visited CR #1 on Thanksgiving Day, 11/24/2022, and during a diaper change, the other family member noted both of CR #1's groin wounds (left and right) were bleeding. The other family member said the nurse looked at the bleeding wounds and was like, What do you want me to do about it? The family member said the next day, 11/25/2022, CR #1 was in a lot of pain. He said he took photos of all CR #1's infected wounds and sent to them to CR #1's vascular surgeon. The family member said the vascular surgeon said CR #1 had infections and needed to go to hospital. The family member said CR #1 was diagnosed with infections to her sacral wound and stump. The family member said CR #1 stayed in the hospital about one week to clean out the infections the facility failed to care for. In an interview with the DON on 01/10/2023 at 11:58 a.m., she stated the facility lost their wound care nurse in December 2022 (she could not recall the exact date), so the nurses were responsible for completing wound care for their assigned halls. The DON said the vascular surgeon CR #1 had been seeing said CR #1 needed to go to the hospital for an infection on 11/25/2022. The DON said CR #1 had an appointment for wound evaluation on the following week, but the vascular surgeon said to send CR #1 to the hospital to let them look at the wounds in case they needed to be drained. The DON said CR #1's family initiated the transfer to the hospital because CR #1 complained to them about pain. The DON said CR #1's family member took pictures of her wounds and sent them to her doctor. The DON said the wound care doctor did not evaluate surgical wounds and CR #1 was seen by the wound care doctor on 11/23/2022 with no new orders related to infection. The DON said she was away from the facility quite a bit over the last three months due to illness, so she did not know all the information about CR #1. In an interview with CR #1's NP on 01/10/2023 at 12:30 p.m., she said a facility nurse (she could not recall the nurse's name) called her the day before CR #1 left the facility (11/24/2022). The NP said the nurse told her CR #1's wounds (she could not recall which wounds were discussed with the nurse at that time) started to look infected with symptoms of increased drainage and [NAME] in color. The NP said it did not sound like gangrene or emergent, so she asked them to make a surgical appointment for evaluation. In a telephone interview with CR #1's wound care physician on 01/10/2023 at 2:21 p.m., he stated he saw CR #1 on 11/23/2022 and there was no pain associated with her wounds at that time. He said he debrided CR #1's stage 4 sacral wound because it had necrotic tissue but no infection. He said he also looked at CR #1's surgical wounds at the request of her doctor. He said he would have documented any signs of infection and that would have automatically populated an order for wound culture. In an interview with RN D on 01/13/2023 at 10:53 a.m., he stated he normally worked the 7:00 p.m. - 7:00 a.m. shift. He stated he had not worked for the past month due to death in his family. He said the wound care nurse was still there the last time he worked in the facility. He said he did recall seeing residents' wound dressings with incorrect dates. He said CR #1's wounds were so bad they were oozing, and she was really in pain. He said CR #1 once complained to him that her wounds were not being dressed daily, so he provided wound care for her on that day (he could not recall the date of this incident). Resident #2 Record review of Resident #2's face sheet dated 01/10/2023 revealed he was a [AGE] year-old male who was admitted to the facility on [DATE]. He was diagnosed with muscle weakness, diabetes mellitus type 2 (a chronic condition that effects the way the body processes blood sugar), heart failure, peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs), acquired absence of left toes, and muscle wasting and atrophy (decrease in size and wasting of muscle tissue). Record review of Resident #2's MDS dated [DATE] revealed he had a BIMS score of 13 (cognitively intact); he did not exhibit behavior of rejection of care; he required limited physical assistance from at least one staff for bed mobility, dressing, toilet use, and personal hygiene; he was totally dependent on staff for bathing; he was wheelchair bound; he was occasionally incontinent of bladder and frequently incontinent of bowel; he did not receive pain medication; he was not at risk for developing pressure ulcers and did not have unhealed pressure ulcers/injuries; and he had surgical wounds which required wound care. Record review of Resident #2's care plan revised 11/14/2022 revealed he had actual impairment to skin integrity due to surgical wound left foot and cancerous ulcer to top of head (Goal: Will not have a re-hospitalization within 30 days. Interventions: Avoid scratching and keep hands and body parts from excessive moisture. Keep fingernails short. Cleanse area to the left foot with NS, apply skin prep pad and wrap with kerlex, change every other day. Cleanse area to head with NS, apply xeroform gauze and silver alginate and cover daily. Encourage good nutrition and hydration in order to promote healthier skin. Monitor/document location, size and treatment of skin injury. Report abnormalities, failure to heal, s/sx of infection, maceration to MD. Use caution during transfers and bed mobility to prevent striking arms, legs, and hands against any sharp or hard surface); he was on antibiotic therapy due to wound infection (date initiated 10/27/2022) (Goal: Will be free of any discomfort or adverse side effects. Interventions: Administer medication as ordered. Notify physician if signs and symptoms of infection worsen or do not resolve); and he had the potential for pressure ulcer development due to muscle weakness (Goal: Will have intact skin, free of redness, blisters or discoloration. Interventions: Administer treatments as ordered and monitor for effectiveness. Has pressure relieving/reducing device on bed. Notify nurse immediately of any new areas of skin breakdown). Observation and interview with Resident #2 on 01/10/2023 at 3:00 p.m., revealed he was alert and oriented. Observation of Resident #2's wound dressings revealed five wounds on his left leg from foot to thigh dated 1/07/23, one on the right thigh dated 01/07/2023, and one on his head dated 01/07/2023. Resident #2 said he usually received wound care every other day. He said he had not been out to the hospital or had wound infections recently. Record review of Resident #2's physician's orders for December 2022 and January 2023 revealed the following: Cleanse left leg post-surgery site open areas with normal saline, pat dry. Apply dry dressing daily and PRN every day shift for wound care. Order Status- Active. Order Date- 12/18/2022. Start Date- 12/19/2022. Cleanse left leg post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Status- Active. Order Date- 12/18/2022. Start Date- 12/19/2022. Cleanse left medial foot post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Status- Active. Order Date- 12/18/2022. Start Date- 12/19/2022. Cleanse right thigh post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Status- Active. Order Date- 12/18/2022. Start Date- 12/19/2022. Cleanse wound to scalp site with normal saline, pat dry. Apply xeroform and cover with dry absorptive dressing daily and PRN every day shift for wound care. Order Status- Active. Order Date- 12/18/2022. Start Date- 12/19/2022. Record review of Resident #2's TAR for December 2022 revealed the following: Cleanse left leg post-surgery site open areas with normal saline, pat dry. Apply dry dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 12/19/2022, 12/22/2022, 12/23/2022, 12/24/2022, 12/25/2022, 12/26/2022, 12/27/2022, 12/29/2022, and 12/31/2022 were blank, indicating the treatments had not been completed on those days. Cleanse left leg post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 12/19/2022, 12/22/2022, 12/23/2022, 12/24/2022, 12/25/2022, 12/26/2022, 12/27/2022, 12/29/2022, and 12/31/2022 were blank, indicating the treatments had not been completed on those days. Cleanse left leg post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 12/10/2022. D/C Date- 12/14/2022. The entry boxes for 12/11/2022, 12/12/2022, and 12/13/2022 were blank, indicating the treatments not been completed on those days. Cleanse left medial foot post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 12/10/2022. D/C Date- 12/14/2022. The entry boxes for 12/11/2022, 12/12/2022, and 12/13/2022 were blank, indicating the treatments not been completed on those days. Cleanse left medial foot post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 12/19/2022, 12/22/2022, 12/23/2022, 12/24/2022, 12/25/2022, 12/26/2022, 12/27/2022, 12/29/2022, and 12/31/2022 were blank, indicating the treatments had not been completed on those days. Cleanse right thigh post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 12/10/2022. D/C Date- 12/14/2022. The entry boxes for 12/11/2022, 12/12/2022, and 12/13/2022 were blank, indicating the treatments not been completed on those days. Cleanse right thigh post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 12/19/2022, 12/22/2022, 12/23/2022, 12/24/2022, 12/25/2022, 12/26/2022, 12/27/2022, 12/29/2022, and 12/31/2022 were blank, indicating the treatments had not been completed on those days. Cleanse wound to scalp site with normal saline, pat dry. Apply xeroform and cover with dry absorptive dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 12/19/2022, 12/22/2022, 12/23/2022, 12/24/2022, 12/25/2022, 12/26/2022, 12/27/2022, 12/29/2022, and 12/31/2022 were blank, indicating the treatments had not been completed on those days. Left Distal medial calf: Cleanse open areas with normal saline, pat dry. Apply Collagen sheet then secure with a dry dressing daily and PRN every day shift for wound care. Order Date- 12/04/2022. D/C date- 12/10/2022. The entry boxes for 12/06/2022, 12/08/2022, and 12/09/2022 were blank, indicating the treatments had not been completed on those days. Left leg: Cleanse open areas with normal saline, pat dry. Apply dry gauze dressing daily and PRN every day shift for wound care. Order Date- 12/04/2022. D/C date- 12/10/2022. The entry boxes for 12/06/2022, 12/08/2022, and 12/09/2022 were blank, indicating the treatments had not been completed on those days. Left medial calf: Cleanse open areas with normal saline, pat dry. Apply Collagen sheet then secure with a dry dressing daily and PRN every day shift for wound care. Order Date- 12/04/2022. D/C date- 12/10/2022. The entry boxes for 12/06/2022, 12/08/2022, and 12/09/2022 were blank, indicating the treatments had not been completed on those days. Left medial foot: Cleanse area with normal saline, pat dry. Apply Santyl to necrotic tissue then secure with dry dressing daily and PRN every day shift for wound care. Order Date- 12/04/2022. D/C Date- 12/10/2022. The entry boxes for 12/06/2022, 12/08/2022, and 12/09/2022 were blank, indicating the treatments had not been completed on those days. Right thigh: Cleanse open areas with normal saline, pat dry. Apply Collagen sheet then secure with a dry dressing daily and PRN every day shift for wound care. Order Date- 12/04/2022. D/C date- 12/10/2022. The entry boxes for 12/06/2022, 12/08/2022, and 12/09/2022 were blank, indicating the treatments had not been completed on those days. Scalp wound: cleanse area with normal saline, pat dry. Apply xeroform sterile gauze and secure with a dry dressing daily and PRN every day shift for wound care. Order Date- 12/04/2022. D/C date- 12/10/2022. The entry boxes for 12/06/2022, 12/08/2022, and 12/09/2022 were blank, indicating the treatments had not been completed on those days. Record review of Resident #2's TAR for January 2023 revealed the following: Cleanse left leg post-surgery site open areas with normal saline, pat dry. Apply dry dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 01/01/2023, 01/05/2023, 01/06/2023, 01/08/2023, and 01/09/2023 were blank, indicating the treatments had not been completed on those days. Cleanse left leg post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 01/01/2023, 01/05/2023, 01/06/2023, 01/08/2023, and 01/09/2023 were blank, indicating the treatments had not been completed on those days. Cleanse left medial foot post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 01/01/2023, 01/05/2023, 01/06/2023, 01/08/2023, and 01/09/2023 were blank, indicating the treatments had not been completed on those days. Cleanse right thigh post-surgery site with normal saline, pat dry. Apply Santyl and cover with dry dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 01/01/2023, 01/05/2023, 01/06/2023, 01/08/2023, and 01/09/2023 were blank, indicating the treatments had not been completed on those days. Cleanse wound to scalp site with normal saline, pat dry. Apply xeroform and cover with dry absorptive dressing daily and PRN every day shift for wound care. Order Date- 12/18/2022. The entry boxes for 01/01/2023, 01/05/2023, 01/06/2023, 01/08/2023, and 01/09/2023 were blank, indicating the treatments had not been completed on those days. Record review of Resident #2's wound care physician's notes dated 01/07/2023 revealed, Focused Wound Exam (Site 1) Wound Scalp Full Thickness. Etiology: Neoplasm. Wound Progress: No Change .; Focused Wound Exam (Site 2) Post-Surgical Wound of the Left Medial Foot Full Thickness. Wound Progress: Improved .; Focused Wound Exam (Site 3) Post-Surgical Wound of the Left Leg Full Thickness. Wound Progress: Improved. Site 3: Surgical Excisional Debridement Procedure to remove necrotic tissue and establish the margins of viable tissue .; Focused Wound Exam (Site 4) Post-Surgical Wound of the Right Thigh Full Thickness. Wound Progress: No Change .; Focused Wound Exam (Site 5) Post-Surgical Wound of the Left, Medial Leg Full Thickness. Wound Progress: Improved .; Focused Wound Exam (Site 6) Post-Surgical Wound of the Left, Medial Calf Full Thickness. Wound Progress: Improved .; Focused Wound Exam (Site 7) Post-Surgical Wound of the Left, Distal, Medial Calf Full Thickness. Wound Progress: Improved. In an interview with LVN E on 01/10/2023 at 3:10 p.m., she said the facility's nurses worked 12-hour shifts and the nurses were responsible for providing wound care for residents on their halls. LVN E said even numbered rooms got wound care during the night shift and the odd numbered rooms got wound care on the day shift. LVN E said Resident #2 should receive wound care on the night shift. In a telephone interview with RN F on 01/10/2023 at 4:10 p.m., she stated she worked the 7:00 p.m. - 7:00 a.m. shift. She said there was no wound care nurse, so each nurse did their own wounds (on their assigned hall). She said on her shift, she should do even numbered rooms. RN F said she had been doing all of her assigned wounds, but for the past two days, 01/07/2023 and 01/08/2023, the morning nurse said she did the wounds. RN F said there was a misunderstanding on 01/08/2023 because she thought the wounds had already been done. She said her mistake was that she did not go back and check for herself. She said the other nurse (the morning nurse) was an agency staff. RN F said the last time she provided wound care acre to the residents on her hall was 01/07/2023. RN F stated the negative outcome of failing to provide daily wound care could be infection, but none of the residents on her hall developed infections. She said she would be sure to check her residents' wounds daily even when someone else tells her they did the wound care. She said she worked on 01/07/2023 and 01/08/2023. Observation of wound care by LVN E on 01/13/2023 at 11:30 a.m., revealed treatment for all wounds were provided according to physician's orders. In an interview with LVN E on 01/13/2023 at 11:39 a.m., she said Resident #2's wounds were not done that morning (01/13/2023) because when she started, the resident said his wounds were not supposed to be done daily. Resident #3 Record review of Resident #3's face sheet dated 01/10/2023 revealed he was a [AGE] year-old male who was admitted to the facility on [DATE]. He was diagnosed with peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs), cognitive communication deficit (difficulty with thinking and how someone uses language), dysphagia (difficulty swallowing), muscle wasting and atrophy (decrease in size and wasting of muscle tissue), cellulitis of right lower limb (a potentially serious bacterial skin infection), acquired absence of right leg above knee, gangrene (dead tissue caused by an infection or lack of blood flow), heart failure, retention of urine, and gastrostomy status (opening into the stomach from the abdominal wall, made surgically for the introduction of food). Record review of Resident #3's MDS dated [DATE] revealed he had a BIMS score of 2 (severe cognitive impairment); he did not exhibit behaviors of rejection of care; he required extensive physical assistance from at least one staff member for bed mobility, dressing, and personal hygiene; he required total assistance from at least two staff for transfers; he required limited assistance for bathing; he was wheelchair bound; he did not have an indwelling catheter; he was always incontinent of bowel and bladder; he did not receive pain medications; and he was at risk of developing pressure ulcers/injuries but did not have any unhealed pressure ulcers/injuries; he had surgical wounds which required wound care. Record review of Resident #3's care plan revised on 11/05/2022 revealed he had potential for skin breakdown due to decreased mobility (Goal: Resident will be free from skin injury. Interventions: Encourage good nutrition and hydration. Heel Protectors as ordered); he had gangrene affecting the right great toe (Goal: Resident will have no complications due to gangrene. Interventions: Betadine to right great toe. Monitor for changes. Notify doctor of ant significant changes); and he had a suprapubic catheter due to neurogenic bladder (urinary condition in people who lack bladder control due to a brain, spinal cord or nerve problem) (Goal: Resident will show no s/sx of urinary infection. Interventions: Catheter care every shift, monitor urethral site for s/s of skin breakdown. Position catheter bag and tubing below the level of the bladder and away from entrance room door. Change drainage bag monthly. Change Foley catheter monthly. Record/report to doctor for s/sx of UTI). Observation and interview with Resident #3 on 01/10/2023 at 3:25 p.m. revealed he was alert and in bed. Resident #3's gastrostomy tube site dressing revealed it was dated 01/05/2023. Observation of the dressing above his suprapubic catheter revealed it was dated 01/05/2023. Resident #3 stated the nurses only did his gastrostomy tube and catheter care ever 2-3 days. He stated nobody ever did his care daily. Record review of Resident #3's physician's orders for December 2022 and January 2023 revealed the following: Suprapubic catheter site care - Cleanse with soap and water, pat dry one time a day for suprapubic catheter care. Order Status: Active. Order Date- 11/04/2022. Start Date- 11/05/2022. Cleanse G-Tube stoma with NS, pat dry and apply dry dressing every day shift. Order Status: Active. Order Date- 11/10/2022. Start Date- 11/11/2022 Record review of Resident #3's MAR for December 2022 revealed the following: Suprapubic catheter site care - Cleanse with soap and water, pat dry one time a day for suprapubic catheter care. Order Date- 11/04/2022. All entry boxes were checked and initialed, indicating all treatments were completed each day in December 2022. Cleanse G-Tube stoma with NS, pat dry and apply dry dressing every day shift. Order Date- 11/10/2022. All entry boxes were checked and initialed, indicating all treatments were completed each day in December 2022. Record review of Resident #3's MAR for January 2023 revealed the following: Suprapubic catheter site care - Cleanse with soap and water, pat dry one time a day for suprapubic catheter care. Order Date- 11/04/2022. All entry boxes were checked and initialed, indicating all [NAME][TRUNCATED]
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 3 life-threatening violation(s), 1 harm violation(s), $30,826 in fines. Review inspection reports carefully.
  • • 19 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $30,826 in fines. Higher than 94% of Texas facilities, suggesting repeated compliance issues.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 3 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Misty Willow Healthcare And Rehabilitation Center's CMS Rating?

CMS assigns MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Texas, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Misty Willow Healthcare And Rehabilitation Center Staffed?

CMS rates MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 52%, compared to the Texas average of 46%.

What Have Inspectors Found at Misty Willow Healthcare And Rehabilitation Center?

State health inspectors documented 19 deficiencies at MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER during 2023 to 2025. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, and 15 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Misty Willow Healthcare And Rehabilitation Center?

MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE ENSIGN GROUP, a chain that manages multiple nursing homes. With 124 certified beds and approximately 96 residents (about 77% occupancy), it is a mid-sized facility located in HOUSTON, Texas.

How Does Misty Willow Healthcare And Rehabilitation Center Compare to Other Texas Nursing Homes?

Compared to the 100 nursing homes in Texas, MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER's overall rating (1 stars) is below the state average of 2.8, staff turnover (52%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Misty Willow Healthcare And Rehabilitation Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Misty Willow Healthcare And Rehabilitation Center Safe?

Based on CMS inspection data, MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER has documented safety concerns. Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Texas. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Misty Willow Healthcare And Rehabilitation Center Stick Around?

MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER has a staff turnover rate of 52%, which is 6 percentage points above the Texas average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Misty Willow Healthcare And Rehabilitation Center Ever Fined?

MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER has been fined $30,826 across 2 penalty actions. This is below the Texas average of $33,387. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Misty Willow Healthcare And Rehabilitation Center on Any Federal Watch List?

MISTY WILLOW HEALTHCARE AND REHABILITATION CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.