NORTH HOUSTON TRANSITIONAL CARE

9814 GRANT RD, HOUSTON, TX 77070 (281) 970-9755
For profit - Limited Liability company 70 Beds PACS GROUP Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
29/100
#790 of 1168 in TX
Last Inspection: February 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

North Houston Transitional Care has received an F grade for its trust score, indicating significant concerns about its care quality. Ranking #790 out of 1,168 facilities in Texas places it in the bottom half, and #64 out of 95 in Harris County, showing that there are better local options available. Unfortunately, the facility is worsening, with issues increasing from 3 in 2021 to 7 in 2024. Staffing is a weak point here, with a low rating of 1 out of 5 stars and a turnover rate of 59%, which is higher than the state average. Recent inspector findings revealed critical issues, including the failure to alert a physician when a resident showed signs of respiratory distress, leading to tragic consequences, and inadequate care planning for several residents, raising concerns about the overall quality of care.

Trust Score
F
29/100
In Texas
#790/1168
Bottom 33%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
3 → 7 violations
Staff Stability
⚠ Watch
59% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
⚠ Watch
$11,508 in fines. Higher than 93% of Texas facilities. Major compliance failures.
Skilled Nurses
○ Average
Each resident gets 30 minutes of Registered Nurse (RN) attention daily — about average for Texas. RNs are the most trained staff who monitor for health changes.
Violations
○ Average
10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★☆☆☆
2.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2021: 3 issues
2024: 7 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Texas average (2.8)

Below average - review inspection findings carefully

Staff Turnover: 59%

13pts above Texas avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $11,508

Below median ($33,413)

Minor penalties assessed

Chain: PACS GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (59%)

11 points above Texas average of 48%

The Ugly 10 deficiencies on record

2 life-threatening
Aug 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to store all drugs and biologicals in locked compartment...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to store all drugs and biologicals in locked compartments under proper temperature controls for 2 of 3 residents (Resident #3 and #12) reviewed for pharmacy services. 1. The facility failed to ensure Resident #3 did not have Clotrimazole 1% cream (an antifungal medication) on his nightstand near the bedside. 2. The facility failed to ensure Resident #12 did not have a medication cup filled with unidentified white barrier cream on the bedside tray parallel to the bed. These failures could place residents at risk of accidents and hazards. The findings included: 1. Record review of Resident #3's admission record dated 08/28/2024 revealed an [AGE] year-old male admitted to the facility on [DATE]. His diagnosis included encephalopathy (a disease that affects brain structure or function. It causes altered mental state and confusion), sepsis, and hemiplegia (a symptom that involves one-sided paralysis) and hemiparesis (weakness on one side of the body). Record review of Resident #3's care plan dated 8/27/24 revealed he had cognitive impairment. He exhibited cognitive loss related to impaired decision-making skills, CVA seizure disorder. Record review of Resident #3's Physician Orders for August 2024 revealed there was no order for Clotrimazole 1% cream. Observation on 8/28/24 at 10:40 a.m. in Resident #3's room revealed Resident #3 was lying in a low bed. There was a box that contained clotrimazole cream 1% at his bedside. Resident #3 did not respond to this Surveyor's greeting. This Surveyor asked for staff assistance. CNA D entered the room, removed the cream from the bedside, and said she would give it to the nurse. In an interview on 8/28/24 at 2:35 p.m., CNA D said she would bring any medications found in the residents' room to the nurse and would never leave medication at the bedside because it was not safe for the residents. In an interview on 8/28/24 at 1:13 p.m. the Interim DON said Resident #3's family brought the cream in, and he was not on the medication. She said a facility staff member rounded on his room this morning (8/28/24) and the cream was not there. She said the Clotrimazole cream should not be at the bedside because someone could get to it or use it inappropriately. In an interview on 8/28/24 at 1:47 p.m. the Therapy Tech said she rounded on Resident #3's room this morning (8/28/24) before 9 a.m. and did not see anything on his nightstand. 2. Record review of Resident #12's admission record dated 08/28/2024 revealed a [AGE] year-old male readmitted to the facility on [DATE]. His diagnosis included dementia, metabolic encephalopathy (a disease that affects brain structure or function. It causes altered mental state and confusion), sepsis, and hemiplegia (a symptom that involves one-sided paralysis) and hemiparesis (weakness on one side of the body). Record review of Resident #12's 5-day MDS assessment dated [DATE] revealed a BIMS score of 0 out of 15 which indicated severe cognitive impairment. Record review of Resident #12's care plan revealed he was at risk for skin breakdown related to impaired mobility and incontinence of bowel and bladder. Interventions were to apply barrier cream as indicated, administer medication and treatments as ordered. Record review of Resident #12's physician orders for August 2024 revealed orders for: protective skin barrier ointment after each incontinent episode every shift, order date 8/16/24. Treatments: apply barrier cream, order date 8/16/24. Observation on 8/28/24 at 10:55 a.m. in Resident #12's room revealed Resident #12 was asleep in bed. There was a medication cup filled with white cream on the bedside tray next to the resident's water. The bedside tray was against the resident's wall parallel to the resident's bed. In an interview on 8/28/24 at 11:11 a.m., CNA A entered Resident #12's room with this Surveyor and said the white cream was a barrier cream used for skin prevention to the sacrum. He said he did not know the name of the cream and said the Wound Care Nurse provided the cream for the CNAs. He said after using the cream, he normally placed it in the dresser far away from the patient. In an interview on 8/28/24 at 11:14 a.m. the Wound Care Nurse said the cream used for Resident #12 was Triad Hydrophilic wound dressing with zinc oxide. She said she did not give the CNAs the cream and she applied the cream herself. She said the cream should not be left in the room because of the ingredients. In an interview on 8/28/24 at 1:13 p.m. the Interim DON said if the barrier cream was prescribed for the resident, it should not have been in the room. She said she did not want the resident to eat it, or use is it in an unintended manner. She said the nurses, CNAs, and guardian angels were responsible to ensure items (biologicals and medication) were not available in the room. In an interview on 8/28/24 at 3:40 p.m. the ADON said the previous wound care nurse had a habit of giving the CNAs barrier cream. She said the staff were leaving the cream in the resident rooms, so she provided extra training and in-services. She said if staff found cream in the room, they should notify the nurse who could throw it away. She said if the cream was in the room, the resident could eat it or apply it to the wrong location. She said CNAs, nurses, and Angel Rounder staff conducted room rounds and should say something if they saw something. In an interview on 8/28/24 at 3:54 p.m. the Administrator said staff should notify the nurse if they saw anything that was not supposed to be in the residents' rooms. He said the facility conducted Ambassador rounds that checked for physical environment and medications at the bedside. He said the facility also provided education to the residents' family on not leaving medication in the residents' rooms. Record review of the facility's in-service on Rounds, Call lights, and Patient Care dated 7/2/24 conducted by the ADON read in part, .No open containers of barrier cream is to be left at the bedside . Record review of the facility's policy, titled Storage of Medications, revised 11/2020, revealed .The facility stores all drugs and biologicals in a safe, secure, and orderly manner . Policy Interpretation and Implementation: 1. Drugs and biologicals used in the facility are stored in locked compartments under proper temperature, light and humidity controls. Only persons authorized to prepare and administer medication have access to locked mediations .
Aug 2024 4 deficiencies 2 IJ (2 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Notification of Changes (Tag F0580)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to immediately inform or consult with the resident's physician when th...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to immediately inform or consult with the resident's physician when there was a significant change in the resident's physical, mental, or psychosocial status (that is, a deterioration in health, mental, or psychosocial status in either life-threatening conditions or clinical complication) for 1 of 10 residents (CR #1) reviewed for physician notification. LVN A failed to notify or seek clinical guidance from CR #1's physician, or any physician when she observed him in respiratory distress and had an oxygen saturation (blood oxygen level) of 73% upon admission to the facility from a rehabilitation hospital on [DATE]. This failure resulted in no communication/guidance from CR #1's physician and LVN A being unaware of CR #1's intermittent shortness of breath and respiratory distress throughout the day before he was found unresponsive between 6:00 p.m. and 7:00 p.m. and subsequently expired. An IJ was identified on [DATE]. The IJ template was provided to the facility on [DATE] at 10:30 a.m. While the IJ was removed on [DATE], the facility remained out of compliance at a scope of pattern with the severity level at a potential for more than minimal harm that is not immediate jeopardy because all staff had not been trained on [DATE]. This failure placed residents who experience a change of condition at risk of further deterioration and death. Findings include: Record review of CR #1's face sheet dated [DATE] revealed he was a [AGE] year-old male who was admitted to the facility from a rehabilitation hospital on [DATE]. He was diagnosed with chronic congestive heart failure (a chronic condition in which the heart does not pump blood as well as it should), atherosclerotic heart disease (damage or disease in the heart's major blood vessels which causes the buildup of plaque), diabetes (a group of diseases that result in too much sugar in the blood) with polyneuropathy (damage or disease affecting peripheral nerves in roughly the same areas on both sides of the body which causes weakness, numbness, and burning pain), chronic kidney disease, stage 3 (when the kidneys have mild to moderate damage and are less able to filter waste and fluid from the blood), venous insufficiency (improper functioning of the vein valves in the leg which causes swelling and skin changes), enterocolitis due to recurrent clostridium difficile (inflammation of the colon and large intestine caused by bacteria), cardiac arrest (sudden, unexpected loss of heart function, breathing, and consciousness), essential hypertension (a form of hypertension [a condition in which the force of the blood against the artery walls is too high]without an identifiable physiologic cause), transient cerebral ischemic attack (a brief stroke -like attack that resolves within minutes to hours), sepsis (a life-threatening complication of an infection), acute respiratory failure with hypoxia (a medical emergency that occurs when the body does not have enough oxygen in its tissues and causes shortness of breath, confusion, cardiac dysfunction, and cardiac arrest), and peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs). He was discharged from the facility on [DATE]. Record review of CR #1's entry MDS dated [DATE] revealed it only contained his personal information, such as his date of birth , marital status, insurance information, and date of admission. Record review of CR #1's electronic clinical record revealed no documentation of a care plan. Record review of CR #1's physician's orders revealed he was not prescribed scheduled or PRN oxygen therapy. Record review of CR #1's clinical records from the rehabilitation hospital dated [DATE] revealed he was admitted to the rehabilitation hospital from an acute care hospital on [DATE], and he was discharged to the facility on [DATE]. The document reflected, . History: This patient is a [AGE] year-old male who lived with a family member, previously independent. He has had multiple hospitalizations over the last several months, he had been here twice before. The first time was for recovery from total hip replacement, but he was transferred out acutely for change in his overall status and patient developed C. diff and a right lower extremity wound, which he currently has a wound vacuum. The patient was discharged home with family, but readmitted to acute care on [DATE] with complaints of diarrhea . He was admitted and followed for relapse of C. diff colitis . He was also followed for acute on chronic renal failure. No other major medical complications, but he remains quite weak . He has an indwelling catheter . [DATE], Cardiology Progress Note. Subjective: Patient seen and examined in the room, denies chest pain, no shortness of breath, no palpitations (feelings of fast-beating, fluttering, or pounding heart), no dizziness or syncope (fainting, or sudden temporary loss of consciousness), no orthopnea (discomfort when breathing while lying down flat), no nausea, vomiting, or diarrhea . [DATE], at 9:37 a.m.: oxygen saturation 99% . [DATE], at 4:15 p.m.: oxygen saturation 95% . Respiratory: Lungs are clear to auscultation, respirations are non-labored, breath sounds are equal . [DATE]: Remains on isolation protocol. Still gets drowsy, requires full oxygen support (no details provided) . [DATE], at 1:39 p.m. - Treatment Session Conclusion - Patient Status: Location - Transport: Left in room, call light within reach, bedside table within reach (Comment: catheter intact, 2L O2 via nasal cannula .) . Further review of CR #1's medical records revealed no other documentation of oxygen administration or physician's orders for oxygen therapy. Record review of CR #1's progress notes for [DATE] revealed: view draft (typed in red). Effective date: [DATE], 7:15 p.m. LVN A wrote, Note Text: 12:15 p.m.: [CR #1] was a new admit who arrived via EMS. He was accompanied by [several family members]. Resident was transferred by EMS from stretcher to bed by EMS x 2 assist. EMS woman giving report stated that resident was on isolation for C-diff and may also have COVID. Initial assessment O2 saturation at 72-74% (according to medicinenet.com, sustained blood oxygen levels below 80-85% can be life-threatening and may lead to death if not addressed promptly) room air, 145/68 [blood pressure], 73 [pulse]. Writer immediately directed to staff to bring a tank of oxygen and a concentrator to room. This nurse informed family that their loved one did not look too good, and that his O2 was a concern. Writer initiated O2 on 5L and decreased. Resident O2 saturation was accomplished with a reading of 93-95% on 3L. Resident became more aroused and verbal. He communicated with writer and said that he [would] like to be addressed by his first name. Throughout assessment, EMS had already left the building. They did not ensure that resident was connected to oxygen prior to leaving. During assessment, family remained at bedside and answered questions from this nurse . Resident was provided lunch, writer noted that resident had only eaten approximately 50%. Family member stated that CR #1 did not eat much. Last time writer saw CR #1 prior to him coding, was roughly 1-2 hours earlier at approximately 5-6 p.m. Resident was quietly watching television and did not appear to be in any distress. Bed semi-Fowler (a medical position where a patient lies on their back with their head and upper body raised at a 30-45-degree angle on the bed). Breathing non-labored. Therapist notified this nurse that resident [was] non-responsive. Nurse immediately called a code blue before getting in room. Upon arrival in room, nurse noted resident non-responsive and initiated CPR. Two nurses and several staff in room and assisted nurse with CPR and AED. 911 notified. CPR continued until 911 arrived and took over. Family members arrived five minutes behind. Resident pronounced (CR #1's death was announced) at 7:35 p.m. In an interview with the DON on [DATE], at 9:45 a.m., she stated CR #1 was admitted to the facility on Sunday, [DATE] around 12:00 p.m. then coded and passed away around 6:00 p.m. that same day. She said, according to LVN A, CR #1 did not look well, and his oxygen saturation was in the lower 70's when EMS transferred him from the gurney (stretcher) to the bed. She said to her knowledge, EMS brought CR #1 into the facility on oxygen but did not connect him to oxygen when they transferred him to the bed in his room. She said LVN A said EMS left before CR #1 was stable, but LVN A got him up to 95% oxygen saturation and he became more alert and ate lunch. She said LVN A contacted CR #1's doctor because she verified his medications. She said as far as she knew, LVN A notified CR #1's doctor when he was in distress. She said it was the facility's protocol to notify a resident's doctor when they experienced a change of condition. She stated LVN A did not call her when CR #1 had low oxygen saturation when he was initially admitted . She said LVN A told her about the incident later that evening when CR #1 coded (experienced cardiac arrest). The DON stated she had the facility's on-call phone and LVN A did not call to notify of CR #1's change of condition. She stated LVN A should have followed protocol and notified her, as the DON when CR #1 had a change of condition. In a telephone interview with LVN A on [DATE], at 11:17 a.m., she stated on [DATE], EMS brought CR #1 to the facility between 12:15 p.m. and 12:30 p.m. without oxygen. She stated EMS was not very good because they left before making sure CR #1 was connected to oxygen. She said if she did not go into CR #1's room when she did, he would have died at that time because he was already in respiratory distress when she first observed him. She stated CR #1 arrived with his family and she told his family he did not look good. She said he asked CR #1's family to raise the head of the bed and she yelled for staff to bring an oxygen concentrator and oxygen tank because his oxygen saturation was assessed at 73%. She stated she immediately started CR #1 on 5L of oxygen until his oxygen saturation went up to 93-94%. She said she then lowered the oxygen level to 3L. She said according to CR #1's family member, he was supposed to be on 2.5L of oxygen. She said after his oxygen saturation increased to 93-94%, CR #1 started talking and ate lunch around 1:00 p.m. She said after CR #1 was stable, she reconciled his medications (the process of comparing a patient's medication orders to all the medications that the patient has been taking) with his physician. She stated she mentioned to CR #1's physician that his oxygen saturation was a bit low because he was not on oxygen when he admitted . She said she told CR #1's physician she placed him on oxygen, and he was stable after administering 5L. She said she told the physician she lowered the oxygen to 3L after CR #1's saturation level was above 90%. She said if she was not able to get CR #1's oxygen saturation back up, she would have called 911. She said the next time she saw CR #1 was around dinnertime (4:00 p.m. - 5:00 p.m.) when she saw him through the doorway as she passed his room in the hallway. She said CR #1 did not appear to be in distress at that time. She said around 5:00 p.m. - 6:00 p.m., a therapist (OT) was on the hall checking on new residents and the OT asked a CNA (she did not recall the name of the CNA) for a nurse. She said the CNA came up to her looking anxious and said CR #1 was unresponsive. LVN A said the OT said CR #1 did not look good and he was unresponsive, so she screamed for a code blue and requested a crash cart. She said she also yelled for someone to call 911. She said they initiated CPR until EMS arrived and took over, but CR #1 did not make it. She stated she was not able to keep up with CR #1 or get more familiar with him because she was so busy doing her other nursing duties on [DATE]. She stated the facility did not have any protocols or action plan regarding frequent monitoring of residents who experienced a change of condition. She said maybe she should have checked on CR #1 every 30 minutes, but their protocol was to round every two hours. She stated she resigned the night of [DATE] and did not return to the facility because CR #1 should not have died and she thought there should have been more nurses assigned to her unit. In an interview with CNA C on [DATE], at 12:45 p.m., he stated he worked the 6:00 a.m. - 2:00 p.m. shift on [DATE] and he worked with LVN A when CR #1 was admitted to the facility that day. He said CR #1 was brought into the facility by EMS on a stretcher without oxygen. He said EMS brought in paperwork and LVN A started working with CR #1. He said CR #1 was breathing heavily when EMS brought him into the building. He said he did not recall hearing CR #1 talk. He said he did not recall CR #1's family members saying he needed oxygen, but LVN A put oxygen on him quickly. He said he did not know what happened after LVN A placed CR #1 on oxygen because it was close to the end of his shift. He said he did not see CR #1 again after he initially assisted with getting him into his room. In an interview with LVN D on [DATE], at 1:30 p.m., he stated if a resident was admitted in respiratory distress, the nursing protocol would be to send them back to the hospital. He said if they had to keep the resident, nurses should stabilize the resident with oxygen. He stated the nurse should call the resident's doctor for orders and let the DON and ADON know so they could tell them how to proceed. In an interview with the ADON on [DATE], at 2:15 p.m., she stated after LVN A stabilized CR #1 with oxygen on [DATE], she should have notified his physician of what happened and monitored him closely (checked on him more frequently). She stated she did not recall LVN A saying she notified CR #1's physician about his condition when he admitted to the facility and she did not think LVN A reported the incident to the proper chain of command (DON, ADON, and Administrator). She said as the ADON, she was not notified of the first distress incident until after CR #1 coded, which was not the proper chain of command. She stated she was scheduled to work from 8:40 p.m. that night ([DATE]) to 7:40 a.m. Monday ([DATE]), but she received a call from CNA E at 7:30 p.m. and heard the commotion in the background when CR #1 coded, so she rushed to the facility. She stated CR #1 had already been pronounced deceased by the time she arrived at 8:45 p.m. In an interview with the OT on [DATE], at 2:46 p.m., she stated she worked at the facility on [DATE]. She said she did occupational therapy evaluations that day because the regular occupational therapist was unavailable. She said CR #1 was the last evaluation of the day since he was on isolation for COVID and C-diff. She said when she entered CR #1's room around 7:00 p.m. on [DATE], he looked like he was asleep. She said his arm was hanging off the bed, so she went to reposition him and wake him up. She said when CR #1 did not wake up, she did a sternal rub (a painful stimulus used by EMS to assess a patient's neurological status and brain function) and noted he was unresponsive. She said she saw a CNA (she did not say the name of the CNA) and told her to get a nurse because CR #1 was unresponsive. She stated she could hear CR #1's concentrator running when she was inside of CR #1's room. In a follow-up telephone interview with the OT on [DATE], at 8:19 a.m., she stated when she entered CR #1's room on [DATE], around 7:00 p.m., she observed that CR #1's nasal cannula was not in his nose. She said although she heard the oxygen concentrator running when she was inside the room, she did not see that nasal cannula anywhere. She stated she when she tried to reposition CR #1's head and performed the sternal rub, she did not see the nasal cannula. In a telephone interview with CR #1's physician on [DATE], at 3:10 p.m., he stated on [DATE], LVN A sent him a text with CR #1's medication list and diagnoses. He said LVN A indicated CR #1 was a transfer from a rehabilitation hospital and asked him to review his medications. He said he texted LVN A back that they would continue with the medication list received from the previous facility and he would visit the resident on Monday, [DATE]. He said that text conversation was earlier in the day on [DATE] and he did not hear anything else about CR #1 until later that night when LVN A called him after CR #1 died. He said at that time (during the phone conversation on the night of [DATE]), LVN A told him CR #1 had been unstable and in respiratory distress earlier in the day. He said he asked LVN A why she called him at 9:00 p.m. when everything was done instead of calling him earlier when CR #1 was unstable. He said LVN A told him she did not call earlier because CR #1 was more stable after she administered oxygen. He said LVN A never called him earlier on [DATE] to inform him that CR #1 was in respiratory distress, and she did not say he had an oxygen saturation of 73%, or that he required oxygen administration. He said if LVN A would have called him earlier when CR #1 was in distress, he would have asked her to repeat the oxygen assessment because sometimes, the measurements were not accurate. He said CR #1's oxygen saturation was too low but sending him to the hospital immediately would have depended on her ability to stabilize him with oxygen. He said LVN A told him she gave CR #1 2L or 5L of oxygen, then his saturation went up to 92-93%. He said he would have told LVN A to monitor CR #1 closely (checked on him frequently) throughout her shift and if he became unstable, at any time, send him to the ER. He said the staff would have needed to monitor CR #1 often enough to make sure he did not crash (deteriorate quickly) and to ensure they could send him to the ER as soon as possible if he became unstable again. He said LVN A knew how to contact him. He said the facility's nurses were usually very good about calling him for guidance when they were concerned about a resident's condition. He said he expected the nurses to call him when his patients experienced a change of condition. In a telephone interview with CNA B on [DATE], at 11:20 a.m., she stated she worked the 2:00 p.m. - 10:00 p.m. shift on Sunday, [DATE]. She stated when she arrived for her shift around 2:00 p.m. - 2:15 p.m., LVN A told her CR #1 was just admitted and that he was not feeling well. She said LVN A told her CR #1 was admitted with a low oxygen saturation. She said after that, she introduced herself to CR #1. She said at that time, CR #1 had on a nasal cannula with oxygen running and he was fine. She said she checked on CR #1 again at 3:00 p.m. and he was asleep, breathing heavily, shaking, and talking in his sleep, like he was having a bad dream. She said she woke CR #1 up and asked him if he had a bad dream and he said he was ok. She said she dropped off CR #1's dinner tray around 4:00 p.m. She said CR #1's breathing was fine at first, but after a few minutes, he started breathing heavily, like how it would sound if someone went up a flight of stairs. She said she picked up CR #1's dinner tray between 5:00 p.m. and 5:25 p.m. and emptied his catheter bag. She said his nasal cannula was off his nose and he was breathing heavily, so she replaced the nasal cannula, and his breathing was fine after a minute. She said she never notified LVN A or any other nurse when she observed CR #1 breathing abnormally or when she found his nasal cannula out of place because LVN A already knew he was having trouble breathing. CNA B said LVN A told her he was having trouble when she initially reported to her shift. In a follow-up telephone interview with LVN A on [DATE], at 11:37 a.m., she stated it took about ten minutes for CR #1's oxygen saturation to go from 73% to 93% once she placed him on 5L of oxygen. She said once CR #1 was stable, she sent CR #1's doctor a text about his medications. She stated she did not mention CR #1's respiratory distress to the doctor because he was stable at that time, and she continued to administer 3L of oxygen. She said she did not see any notes in the computer system about CR #1 requiring oxygen therapy. She said CNA B never told her she observed CR #1 breathing heavily or that his nasal cannula fell off throughout the day. She said that information was big, and she would not have ignored it. She said had CNA B told her that information, she would have assessed him immediately. In an interview with the DON and Administrator on [DATE], at 12:39 p.m., the Administrator stated he did not think CR #1 was in distress when he arrived at the facility on [DATE] because LVN A usually contacted the DON and physicians with any concern she had about residents. The DON stated LVN A was disgruntled, and she thought LVN A lied about assessing CR #1's oxygen saturation at 73%. The Administrator said he did not think the incident was a system failure and LVN A was just having a bad day. The DON said LVN A did not document the progress note in real time. The DON said after CR #1 died, LVN A said she was quitting and the ADON told her to document before she left. The DON said LVN A documented the progress not around 9:00 p.m. and she doubted CR #1's oxygen saturation was that low. Record review of the facility's policy titled Change in a Resident's Condition or Status revised February 2021 revealed, Policy Statement. Our facility promptly notifies the resident, his or her attending physician, and the resident representative of changes in the resident's medical/mental condition and/or status. Policy Interpretation and Implementation. 1. The nurse will notify the resident's attending physician or physician on-call when there has been a(an): a. accident or incident involving the resident; . d. significant change in the resident's physical/emotional/mental condition; . need to alter the resident's medical treatment significantly; . 2. A 'significant change' of condition is a major decline or improvement in the resident's status that: a. will not normally resolve itself without intervention by staff or by implementing standard disease-related clinical interventions (is not 'self-limiting'); . 5. Except in medical emergencies, notifications will be made within twenty-four (24) hours of a change occurring in the resident's medical/mental condition or status. Record review of the facility's document titled Job Description: Charge Nurse dated [DATE] and signed by LVN A on [DATE] revealed, . Essential Duties: Make rounds and provide report . Respond to and monitor care issues and changes in condition . Communicate with physicians and other health professionals regarding resident care, treatment, and condition . Report significant findings or changes in condition and potential concerns to the Director of Nursing . Record review of the facility's document titled, Care Path - Symptoms of Shortness of Breath dated 2014 revealed the box which read, Symptoms of Shortness of Breath: Difficult or labored breathing that is out of proportion to the resident's level of physical activity; New complaint of SOB had an arrow which pointed to the box which read, Take Vital Signs: . Oxygen saturation . The next box reflected, Vital Sign Criteria (any met?): . Oxygen saturation less than 90%, and had an arrow which pointed to Yes; Notify MD/NP/PA. An IJ was identified on [DATE]. The IJ template was provided to the DON on [DATE] at 10:30 a.m. and a POR was requested. The following Plan of Removal submitted by the facility was accepted on [DATE] at 11:50 a.m.: PLAN OF REMOVAL Name of Facility Date:___[DATE]____________________________ Date of compliance: [DATE] F580 Immediate action: * Resident CR#1 is no longer at the facility. * LVN A resigned and is no longer employed as of [DATE]. * Nurse Management Came in on [DATE] at 7p.m., to Assist Nurse and Monitor All Residents for Change in Condition and assist in Admission. * DON and ADON performed health checks on all Resident for Potential harm on [DATE]. Including but not limited to, pain, respiratory issues, general appearance, grievances and overall wellness- no harm found. If any Change in Condition noted would report to MD and Administrator. None noted. * DON and designee in-service nurses on [DATE] to [DATE] regarding Admissions, readmission assessments and follow up, notifying the physician. * DON and/or Designee Inservice Nurses on [DATE] to [DATE] on doing Resident Assessment during admission and notifying MD of arrival and resident baseline. * DON and/or Designee will in-service all nurses on [DATE] to [DATE] on communicating with MD and nurse management changes of condition. Facility's Plan to ensure compliance quickly. * The Medical Director will review and update if needed the Notification Manual and standing orders. By [DATE] * DON and/or designee will in-service nurses on Notification Manual and Provider Standing Orders at each nurse station by [DATE]. * DON and/or designee in-service nurses on notifying MD on change in condition and if O2 saturation is below 90%. By [DATE] * DON and/or designee will review Changes of condition during the weekday clinical meeting to ensure MD was notified x 4 weeks. * DON, and/or ADON/weekend supervisor will perform daily rounds on residents with changes of condition x 72 hrs and notify MD if needed for 4 weeks. * If/when discrepancies are identified, they will be corrected immediately. * Findings and trends will be reported to QAPI Committee monthly. * All nursing Staff notified that they will not work a shift until training is completed. Monitoring of the plan of removal included the following: Record review of an In-Service Training Report dated [DATE] revealed all nursing staff (nurses, CNA's and medication aides) were educated by the DON regarding making frequent rounds of all residents, especially on new admissions and residents with a change of condition. Record review of an In-Service Training Report dated [DATE] revealed all nursing staff were educated by the DON regarding notification to the DON, ADON, RN Supervisor, or the Administrator if they were not able to make frequent rounds on their assigned residents. The staff were also educated on the use of MD/NP notification manuals and location of the manual. Record review of an In-Service Training Report dated [DATE] revealed all nursing staff were educated by the DON regarding notifying physicians and nurse practitioners of clinical issues. The document reflected in part, Notify MD/NP of baseline vs upon admission of any concerns. Notify MD/NP of any SPO2 less than 90% and document any new orders and interventions. Monitor any residents closely exhibiting signs and symptoms of respiratory distress. Notify MD/NP and send to ER if ordered/indicated. Record review of an In-Service Training Report dated [DATE] revealed the Weekend Supervisor was educated by the DON regarding performance of daily rounds, ensuring nursing staff is also making frequent rounds, and conducting assessments on new admissions and any resident with a change in condition for 72 hours. Record review of the In-Service Training Report dated [DATE] revealed all nursing staff were educated by the DON regarding admission/re-admission assessments, follow-ups and notifications to the MD/NP and administrator, assessments of residents upon arrival to the facility and notifying the MD/NP of any concerns immediately and notifying MD/NP and nurse management of any changes in condition. The nurses were advised not to accept new admissions unless they were medically stable. Record review of a facility document titled In-Service Topic dated [DATE] revealed all therapy staff (physical therapy/occupational therapy/speech therapy) were educated by the SLP regarding steps to take when a change of condition is observed and the importance of documentation. Record review of a facility document titled Compliance Documents dated [DATE] revealed the Medical Director reviewed and agreed with the facility's current standing physician's orders and care paths. Record Review of the facility's policy titled Guidelines for Notifying Physicians of Clinical Problems revised February 2014 revealed, Overview. These guidelines are to help ensure that 1) medical care problems are communicated to the medical staff in a timely, efficient, and effective manner and 2) all significant changes in resident status are assessed and documented in the medical record . The charge nurse or supervisor should contact the attending physician at any time if they feel a clinical situation requires immediate discussion and management . Immediate Notification (Acute) Problems. The following symptoms, signs, and laboratory values (which are not inclusive) should be prompt immediate notification of the physician, after an appropriate nursing evaluation. Immediate implies that the physician should be notified as soon as possible, either by phone, pager, text message, or other means. These situations include: 1. Witnessed cardiac or respiratory arrest for individuals who have full code status. 2. Rapid decline or continued instability (for example, markedly fluctuating vital signs), unless the individual is receiving only palliative care. 3. The following symptoms: a. Sudden in onset or marked change compared to usual (baseline) status; and are b. Unrelieved by measures which have already been prescribed. 4. The following signs: . h. Tachypnea (rapid and shallow breathing) and dyspnea (shortness of breath) with a pulse oximetry below 90% . Observation of two nurse's station on [DATE] at 12:20 p.m. revealed each had a Notification Manual which contained each physician's contact information and a Provider's Standing Orders Manual which contained each physician's standing orders. Interviews were conducted on [DATE] from 11:30 a.m. until 4:20 p.m. with staff on all shifts (6:00 a.m. - 2:00 p.m., 2:00 p.m. - 10:00 p.m., and 10:00 p.m. - 6:00 a.m.) including the Administrator, DON, MDS Coordinator, LVN M (Saturdays and Sundays morning and afternoon shifts), CNA AA (morning shift), LVN H (morning shift), CNA I (morning shift), CNA J (evening shift), CNA K (evening shift), LVN L (evening shift), Med Aide M (evening shift), LVN N (evening shift), LVN O (night shift), LVN P (night shift), CNA Q (night shift), and CNA R (night shift) to verify the in-services were conducted and to validate the staff understanding of the information presented to them. No concerns were found regarding understanding of requirements, training material and expectations. The Administrator, DON, MDS Coordinator, LVN M, CNA AA, LVN H, CNA I, CNA J, CNA K, LVN L, Med Aide M, LVN N, LVN O, LVN P, CNA Q, and CNA R were able to explain the admission/readmission process related to initial assessments and communication/notifying nurse manag[TRUNCATED]
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that residents received treatment and care in accordance wit...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices for 1 of 10 residents (CR #1) reviewed for quality of care. LVN A accepted and retained a new admission from a rehabilitation hospital, CR #1, who was actively in respiratory distress with an oxygen saturation of 73% on [DATE], at approximately 12:30 p.m. and failed to monitor and assess him frequently throughout the rest of her shift (6:00 a.m. - 2:00 p.m. and 2:00 p.m. - 10:00 p.m.) after she administered 5L of oxygen and assumed his condition was stable. This failure resulted in LVN A being unaware of CR #1's continued respiratory distress until he was found unresponsive between 6:00 p.m. and 7:00 p.m. and subsequently expired. CNA B failed to inform LVN A or any nursing staff of CR #1's need for nursing assessment when she observed him with shortness of breath multiple times during her shift (2:00 p.m. - 10:00 p.m.) on [DATE] even though she was aware he previously experienced respiratory distress and required clinical interventions earlier in the day. An IJ was identified on [DATE]. The IJ template was provided to the facility on [DATE] at 10:30 a.m. While the IJ was removed on [DATE], the facility remained out of compliance at a scope of pattern with the severity level at a potential for more than minimal harm that is not immediate jeopardy because all staff had not been trained on [DATE]. These failures placed residents who experience a change of condition at risk of further deterioration and death. Findings include: Record review of CR #1's face sheet dated [DATE] revealed he was a [AGE] year-old male who was admitted to the facility from a rehabilitation hospital on [DATE]. He was diagnosed with chronic congestive heart failure (a chronic condition in which the heart does not pump blood as well as it should), atherosclerotic heart disease (damage or disease in the heart's major blood vessels which causes the buildup of plaque), diabetes (a group of diseases that result in too much sugar in the blood) with polyneuropathy (damage or disease affecting peripheral nerves in roughly the same areas on both sides of the body which causes weakness, numbness, and burning pain), chronic kidney disease, stage 3 (when the kidneys have mild to moderate damage and are less able to filter waste and fluid from the blood), venous insufficiency (improper functioning of the vein valves in the leg which causes swelling and skin changes), enterocolitis due to recurrent clostridium difficile (inflammation of the colon and large intestine caused by bacteria), cardiac arrest (sudden, unexpected loss of heart function, breathing, and consciousness), essential hypertension (a form of hypertension [a condition in which the force of the blood against the artery walls is too high]without an identifiable physiologic cause), transient cerebral ischemic attack (a brief stroke -like attack that resolves within minutes to hours), sepsis (a life-threatening complication of an infection), acute respiratory failure with hypoxia (a medical emergency that occurs when the body does not have enough oxygen in its tissues and causes shortness of breath, confusion, cardiac dysfunction, and cardiac arrest), and peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs). He was discharged from the facility on [DATE]. Record review of CR #1's entry MDS dated [DATE] revealed it only contained his personal information, such as his date of birth , marital status, insurance information, and date of admission. Record review of CR #1's electronic clinical record revealed no documentation of a care plan. Record review of CR #1's physician's orders revealed he was not prescribed scheduled or PRN oxygen therapy. Record review of CR #1's clinical records from the rehabilitation hospital dated [DATE] revealed he was admitted to the rehabilitation hospital from an acute care hospital on [DATE], and he was discharged to the facility on [DATE]. The document read, . History: This patient is a [AGE] year-old male who lived with a family member, previously independent. He has had multiple hospitalizations over the last several months, he had been here twice before. The first time was for recovery from total hip replacement, but he was transferred out acutely for change in his overall status and patient developed C. diff and a right lower extremity wound, which he currently has a wound vacuum. The patient was discharged home with family, but readmitted to acute care on [DATE] with complaints of diarrhea . He was admitted and followed for relapse of C. diff colitis . He was also followed for acute on chronic renal failure. No other major medical complications, but he remains quite weak . He has an indwelling catheter . [DATE], Cardiology Progress Note. Subjective: Patient seen and examined in the room, denies chest pain, no shortness of breath, no palpitations (feelings of fast-beating, fluttering, or pounding heart), no dizziness or syncope (fainting, or sudden temporary loss of consciousness), no orthopnea (discomfort when breathing while lying down flat), no nausea, vomiting, or diarrhea . [DATE], at 9:37 a.m.: oxygen saturation 99% . [DATE], at 4:15 p.m.: oxygen saturation 95% . Respiratory: Lungs are clear to auscultation, respirations are non-labored, breath sounds are equal . [DATE]: Remains on isolation protocol. Still gets drowsy, requires full oxygen support (no details provided) . [DATE], at 1:39 p.m. - Treatment Session Conclusion - Patient Status: Location - Transport: Left in room, call light within reach, bedside table within reach (Comment: catheter intact, 2L O2 via nasal cannula .) . Further review of CR #1's medical records revealed no other documentation of oxygen administration or physician's orders for oxygen therapy. Record review of CR #1's progress notes for [DATE] revealed: view draft (typed in red). Effective date: [DATE], 7:15 p.m. LVN A wrote, Note Text: 12:15 p.m.: CR #1 was a new admit who arrived via EMS. He was accompanied by [several family members]. Resident was transferred by EMS from stretcher to bed by EMS x 2 assist. EMS woman giving report stated that resident was on isolation for C-diff and may also have COVID. Initial assessment O2 saturation at 72-74% (according to medicinenet.com, sustained blood oxygen levels below 80-85% can be life-threatening and may lead to death if not addressed promptly) room air, 145/68 [blood pressure], 73 [pulse]. Writer immediately directed to staff to bring a tank of oxygen and a concentrator to room. This nurse informed family that their loved one did not look too good, and that his O2 was a concern. Writer initiated O2 on 5L and decreased. Resident O2 saturation was accomplished with a reading of 93-95% on 3L. Resident became more aroused and verbal. He communicated with writer and said that he [would] like to be addressed by his first name. Throughout assessment, EMS had already left the building. They did not ensure that resident was connected to oxygen prior to leaving. During assessment, family remained at bedside and answered questions from this nurse . Resident was provided lunch, writer noted that resident had only eaten approximately 50%. Family member stated that CR #1 did not eat much. Last time writer saw CR #1 prior to him coding, was roughly 1-2 hours earlier at approximately 5-6 p.m. Resident was quietly watching television and did not appear to be in any distress. Bed semi-Fowler (a medical position where a patient lies on their back with their head and upper body raised at a 30-45-degree angle on the bed). Breathing non-labored. Therapist notified this nurse that resident [was] non-responsive. Nurse immediately called a code blue before getting in room. Upon arrival in room, nurse noted resident non-responsive and initiated CPR. Two nurses and several staff in room and assisted nurse with CPR and AED. 911 notified. CPR continued until 911 arrived and took over. Family members arrived five minutes behind. Resident pronounced (CR #1's death was announced) at 7:35 p.m. In an interview with the DON on [DATE], at 9:45 a.m., she stated CR #1 was admitted to the facility on Sunday, [DATE] around 12:00 p.m. then coded and passed away around 6:00 p.m. that same day. She said, according to LVN A, CR #1 did not look well, and his oxygen saturation was in the lower 70's when EMS transferred him from the gurney (stretcher) to the bed. She said to her knowledge, EMS brought CR #1 into the facility on oxygen but did not connect him to oxygen when they transferred him to the bed in his room. She said LVN A said EMS left before CR #1 was stable, but LVN A got him up to 95% oxygen saturation and he became more alert and ate lunch. She stated LVN A did not call her when CR #1 had low oxygen saturation when he was initially admitted . She said LVN A told her about the incident later that evening when CR #1 coded (experienced cardiac arrest). The DON stated she had the facility's on-call phone and LVN A did not call to notify of CR #1's change of condition earlier in the day, but she was on the phone with LVN A during the time when CR #1 coded. She stated LVN A should have followed protocol and notified her, as the DON when CR #1 had a change of condition. In a telephone interview with LVN A on [DATE], at 11:17 a.m., she stated on [DATE], EMS brought CR #1 to the facility between 12:15 p.m. and 12:30 p.m. without oxygen. She stated the EMS were not very good because they left before making sure CR #1 was connected to oxygen. She said if she did not go into CR #1's room when she did, he would have died at that time because he was already in respiratory distress when she first observed him. She stated CR #1 arrived with his family and she told his family he did not look good. She said he asked CR #1's family to raise the head of the bed and she yelled for staff to bring an oxygen concentrator and oxygen tank because his oxygen saturation was assessed at 73%. She stated she immediately started CR #1 on 5L of oxygen until his oxygen saturation went up to 93-94%. She said she then lowered the oxygen level to 3L. She said according to CR #1's family member, he was supposed to be on 2.5L of oxygen. She said after his oxygen saturation increased to 93-94%, CR #1 started talking and ate lunch around 1:00 p.m. She said if she was not able to get CR #1's oxygen saturation back up, she would have called 911. She said the next time she saw CR #1 was around dinnertime (4:00 p.m. - 5:00 p.m.) when she saw him through the doorway as she passed his room in the hallway. She said CR #1 did not appear to be in distress at that time. She said around 5:00 p.m. - 6:00 p.m., a therapist (OT) was on the hall checking on new residents and the OT asked a CNA (she did not recall the name of the CNA) for a nurse. She said the CNA came up to her looking anxious and said CR #1 was unresponsive. LVN A said the OT said CR #1 did not look good and he was unresponsive, so she screamed for a code blue and requested a crash cart. She said she also yelled for someone to call 911. She said they initiated CPR until EMS arrived and took over, but CR #1 did not make it. She stated she was not able to keep up with CR #1 or get more familiar with him because she was so busy doing her other nursing duties on [DATE]. She stated she could not closely monitor new residents because she did not think there were enough nurses on the shift (LVN A worked double weekend shifts, from 6:00 a.m. - 2:00 p.m. and 2:00 p.m. until 10:00 p.m.). She stated the facility did not have any protocols or action plan regarding frequent monitoring of residents who experienced a change of condition. She said maybe she should have checked on CR #1 every 30 minutes, but their protocol was to round every two hours. She stated CR #1's family member told her he needed a C-Pap machine for sleep apnea (he did not have the machine yet). She stated she resigned the night of [DATE] and did not return to the facilitybecause CR #1 should not have died and she thought there should have been more nurses assigned to her unit. She said the ADON said if she (LVN A) saw that CR #1 was not looking good, she should have sent him out. LVN A said CR #1 was a high risk patient (he had multiple comorbidities) and probably should not have been at the facility to begin with because a nurse would not be with him all the time. She said if she did not have so much other stuff to do, she could have kept up with CR #1 more. In a follow-up interview with the DON on [DATE] at 11:30 a.m., she stated LVN A was not happy on [DATE] because she had to admit two residents that day, but there was a total of four nurses in the building. She said LVN A told her that she (LVN A) told CR #1's family and the EMS who brought him to the building on [DATE] that CR #1 did not look good. The DON said LVN A called CR #1's family member on the phone to verify (prove to the DON) that she told EMS CR #1 did not look good, but EMS did not try to take CR #1 out of the building. In an interview with CNA C on [DATE], at 12:45 p.m., he stated he worked the 6:00 a.m. - 2:00 p.m. shift on [DATE] and he worked with LVN A when CR #1 was admitted to the facility that day. He said CR #1 was brought into the facility by EMS on a stretcher without oxygen. He said EMS brought in paperwork and LVN A started working with CR #1. He said CR #1 was breathing heavily when EMS brought him into the building. He said he did not recall hearing CR #1 talk. He said he did not recall CR #1's family members saying he needed oxygen, but LVN A put oxygen on him quickly. He said he did not know what happened after LVN A placed CR #1 on oxygen because it was close to the end of his shift. He said he did not see CR #1 again after he initially assisted with getting him into his room. In an interview with LVN D on [DATE], at 1:30 p.m., he stated if a resident was admitted in respiratory distress, the nursing protocol would be to send them back to the hospital. He said if they had to keep the resident, nurses should stabilize the resident with oxygen. He stated the nurse should call the resident's doctor for orders and let the DON and ADON know so they could tell them how to proceed. He said if the resident was stabilized, he would monitor them and assess frequently, make sure they had oxygen, and ensure their saturation was stable. In an interview with the ADON on [DATE], at 2:15 p.m., she stated after LVN A stabilized CR #1 with oxygen on [DATE], she did not think LVN A reported the incident to the proper chain of command (DON, ADON, and Administrator). She said as the ADON, she was not notified of the first distress incident until after CR #1 coded, which was not proper chain of command. She stated she was scheduled to work from 8:40 p.m. that night ([DATE]) to 7:40 a.m. Monday ([DATE]), but she received a call from CNA E at 7:30 p.m. and heard the commotion in the background when CR #1 coded, so she rushed to the facility. She stated CR #1 had already been pronounced deceased by the time she arrived at 8:45 p.m. She said she told LVN A if she received a resident who looked like they were in distress, nurses had the authority to refuse the admission and send the resident back to the hospital. She stated if a resident looked unstable, nurses should either send them out 911 or refuse to accept the resident. She said since LVN A did accept CR #1, and was able to stabilize him with oxygen, she should have notified his doctor about what happened and monitored him closely (checked on him frequently). She stated LVN A resigned and left the facility around 12:30 a.m. on [DATE]. In an interview with the OT on [DATE], at 2:46 p.m., she stated she worked at the facility on [DATE]. She said she did occupational therapy evaluations that day because the regular occupational therapist was unavailable. She said CR #1 was the last evaluation of the day since he was on isolation for COVID and C-diff. She said when she entered CR #1's room around 7:00 p.m. on [DATE], he looked like he was asleep. She said his arm was hanging off the bed, so she went to reposition him and wake him up. She said when CR #1 did not wake up, she did a sternal rub (a painful stimulus used by EMS to assess a patient's neurological status and brain function) and noted he was unresponsive. She said she saw a CNA (she did not say the name of the CNA) and told her to get a nurse because CR #1 was unresponsive. She stated she could hear CR #1's concentrator running when she was inside of CR #1's room. In a follow-up telephone interview with the OT on [DATE], at 8:19 a.m., she stated when she entered CR #1's room on [DATE], around 7:00 p.m., she observed that CR #1's nasal cannula was not in his nose. She said although she heard the oxygen concentrator running when she was inside the room, she did not see that nasal cannula anywhere. She stated she when she tried to reposition CR #1's head and performed the sternal rub, she did not see the nasal cannula. In a telephone interview with CR #1's physician on [DATE], at 3:10 p.m., he stated on [DATE], LVN A sent him a text with CR #1's medication list and diagnoses. He said LVN A indicated CR #1 was a transfer from a rehabilitation hospital and asked him to review his medications. He said he texted LVN A back that they would continue with the medication list received from the previous facility and he would visit the resident on Monday, [DATE]. He said that text conversation was earlier in the day on [DATE] and he did not hear anything else about CR #1 until later that night when LVN A called him after CR #1 died. He said at that time (during the phone conversation on the night of [DATE]), LVN A told him CR #1 had been unstable and in respiratory distress earlier in the day. He said he asked LVN A why she called him at 9:00 p.m. when everything was done instead of calling him earlier when CR #1 was unstable. He said LVN A told him she did not call earlier because CR #1 was more stable after she administered oxygen. He said LVN A never called him earlier on [DATE] to inform him that CR #1 was in respiratory distress, and she did not say he had an oxygen saturation of 73%, or that he required oxygen administration. He said if LVN would have called him earlier when CR #1 was in distress, he would have asked her to repeat the oxygen assessment because sometimes, the measurements were not accurate. He said CR #1's oxygen saturation was too low but sending him to the hospital immediately would have depended on her ability to stabilize him with oxygen. He said LVN A told him she gave CR #1 2L or 5L of oxygen, then his saturation went up to 92-93%. He said he would have told LVN A to monitor CR #1 closely (check on him frequently) throughout her shift and if he became unstable, at any time, send him to the ER. He said the staff would have needed to monitor CR #1 often enough to make sure he did not crash (deteriorate quickly) and to ensure they could send him to the ER as soon as possible if he became unstable again. He said LVN A knew how to contact him. He said the facility's nurses were usually very good about calling him for guidance when they were concerned about a resident's condition. He said he expected the nurses to call him when his patients experienced a change of condition. In an interview with the DON on [DATE], at 10:15 a.m., she stated an oxygen saturation of 73% was really low and LVN A should have sent CR #1 out and contacted his doctor. She stated the EMS should have taken CR #1's vital signs before they left him at the facility on [DATE]. She stated she thought CR #1 was on oxygen when EMS brought him into the building. In a telephone interview with a representative of the transportation service that picked CR #1 up from his previous facility and brought him to the facility (on [DATE]) on [DATE], at 10:55 a.m., they stated their company only transported patients from one place to another and did not assess vital signs or write reports about the transport. At that time, a request was made to speak with the EMS who transported CR #1 to the facility, but the representative suggested to speak with the company's manager. A voicemail message was left for the manager on [DATE] at 11:00 a.m. but the call was never returned. In a telephone interview with CNA B on [DATE], at 11:20 a.m., she stated she worked the 2:00 p.m. - 10:00 p.m. shift on Sunday, [DATE]. She stated when she arrived for her shift around 2:00 p.m. - 2:15 p.m., LVN A told her CR #1 was just admitted and that he was not feeling well. She said LVN A told her CR #1 was admitted with a low oxygen saturation. She said if it was her and a resident arrived with a low oxygen saturation, she would have to send the resident back because they did not know what would happen. She said after that, she introduced herself to CR #1. She said at that time, CR #1 had on a nasal cannula with oxygen running and he was fine. She said she checked on CR #1 again at 3:00 p.m. and he was asleep, breathing heavily, shaking, and talking in his sleep, like he was having a bad dream. She said she woke CR #1 up and asked him if he had a bad dream and he said he was ok. She said she dropped off CR #1's dinner tray around 4:00 p.m. She said CR #1's breathing was fine at first, but after a few minutes, he started breathing heavily, like how it would sound of someone went up a flight of stairs. She said she picked up CR #1's dinner tray between 5:00 p.m. and 5:25 p.m. and emptied his catheter bag. She said his nasal cannula was off his nose and he was breathing heavily, so she replaced the nasal cannula, and his breathing was fine after a minute. She said the resident across from CR #1's room had his call light on, so she went in and provided incontinent care for him. She said after she left that room, she saw the OT checking on residents. She said the OT put on PPE because CR #1 was on isolation. She said after about two seconds, the OT came out of CR #1's room and said he was unresponsive. She said she went to the nurse's station and notified LVN A that CR #1 was unresponsive. She said the nurse called a code blue and initiated CPR. She said eventually, EMS and police arrived. She said she told the police that CR #1 arrived with a low oxygen saturation and the police said that if he had a low oxygen saturation, the first thing she should have done was send him back to the hospital. She said she never notified LVN A or any other nurse when she observed CR #1 breathing abnormally or when she found his nasal cannula out of place because LVN A already knew he was having trouble breathing. CNA B said LVN A told her he was having trouble when she initially reported to her shift. In an interview with LVN F on [DATE], at 11:45 a.m., she stated she worked double shifts on the weekends and she was present on [DATE]. She said she was working on another hall when she heard the code blue for CR #1. She said she grabbed the crash cart and ran to CR #1's room. She said once she got to the room, she noted CR #1's body was flaccid (soft and hanging loosely) and he was very pale in color with no other discoloration. She stated she placed the AED pads on CR #1's chest and noted his skin was warm. She stated if a new admission arrived to the facility in noticeable respiratory distress, she would not accept the resident and would try to send him right back to the hospital. She stated that an oxygen saturation of 73% was very low and LVN A never asked her or the other nurses who were present on the shift for help. She said after CR #1 coded, she told LVN A she should have asked for help earlier in the day when he had low oxygen. She said she would have monitored CR #1 every 15 minutes once he was stable after being in distress. In a follow-up telephone interview with LVN A on [DATE], at 11:37 a.m., she stated it took about ten minutes for CR #1's oxygen saturation to go from 73% to 93% once she placed him on 5L of oxygen. She said once CR #1 was stable, she sent CR #1's doctor a text about his medications. She stated she did not mention CR #1's respiratory distress to the doctor because he was stable at that time, and she continued to administer 3L of oxygen. She said she did not see any notes in the computer system about CR #1 requiring oxygen therapy. She said CNA B never told her she observed CR #1 breathing heavily or that his nasal cannula fell off throughout the day. She said that information was big, and she would not have ignored it. She said had CNA B told her that information, she would have assessed him immediately. She said she knew she should not have taken that resident (CR #1). In a telephone interview with CR #1's family member on [DATE], at 12:28 p.m., he stated on [DATE], CR #1 was brought into the facility on a stretcher. He stated the EMS person who brought CR #1 in had taken him off oxygen in the ambulance and left him in his room with no oxygen. He stated once CR #1 was in his bed, he started having trouble breathing and the nurse had to place him on a high level of oxygen. He said LVN A entered the room and noticed CR #1 had trouble breathing. He said LVN A left the room to find an oxygen concentrator, which took a while. He said LVN A told him EMS was supposed to leave CR #1 on an oxygen tank until the facility got him on one. He said LVN A told him if she could not get his oxygen saturation back up, she would have to send him to the hospital. He said CR #1 had an oxygen tank on the back of his wheelchair at his previous facility, but he was not aware that CR #1 really needed oxygen to that extent. He said the previous facility was treating CR #1 for C-diff and dehydration, but he suspected CR #1 had CHF (a chronic condition in which the heart does not pump blood as well as it should) because he was always very swollen, and his condition got worse. He said he and the rest of CR #1's family did not think he was ready to be discharged , so they were fighting to keep him in the rehabilitation hospital. He said they appealed CR #1's discharge from the hospital, but since his insurance days ran out, they were about to make the family pay out-of-pocket. He said the family went ahead and let CR #1 get transferred to the facility and the appeal for the rehabilitation hospital was approved two days after he died at the facility. He said the previous facility allowed CR #1 to use a C-Pap machine for a few days, but they took it back. He said CR #1 had an appointment scheduled to get his own machine. In an interview with the DON and Administrator on [DATE], at 12:39 p.m., the Administrator stated he did not thing CR #1 was in distress when he arrived at the facility on [DATE] because LVN A usually contacted the DON and physicians with any concern she had about residents. The DON stated LVN A was disgruntled, and she thought LVN A lied about assessing CR #1's oxygen saturation at 73%. The Administrator said he did not think the incident was a system failure and LVN A was just having a bad day. The DON said LVN A did not document the progress note in real time. The DON said after CR #1 died, LVN A said she was quitting and the ADON told her to document before she left. The DON said LVN A documented the progress not around 9:00 p.m. and she doubted CR #1's oxygen saturation was that low. Record review of the facility's policy titled Oxygen Administration dated [DATE] revealed, The purpose of this procedure is to provide guidelines for safe oxygen administration . General Guidelines . b. The nasal cannula is a tube that is placed approximately one-half inch into the resident's nose. It is held in place by an elastic band placed around the resident's head . Assessment. Before administering oxygen, and while the resident is receiving oxygen therapy, assess for the following: 1. Signs or symptoms of cyanosis (blue tone to the skin). 2. Signs or symptoms of hypoxia (rapid breathing, rapid pulse rate, restlessness, confusion). 3. Signs or symptoms of oxygen toxicity (tracheal irritation, difficulty breathing, or slow, shallow rate of breathing) . 6. Arterial blood gases and oxygen saturation . Steps in Procedure . 13. Observe the resident upon setup and periodically thereafter to be sure oxygen is being tolerated. 14. Periodically re-check water level in humidifying jar . Reporting . 2. Report other information in accordance with facility policy and professional standards of practice. Record review of the facility's procedure titled, Admitting the Resident: Role of the Nursing Assistant dated [DATE] revealed, Purpose: The purposes of this procedure are to assist the resident to his/her room and to help alleviate concerns and answer questions that the resident and family may have . Documentation: The following information should be recorded in the resident's medical record: 1. The date and time the procedure was performed . 3. Any observations made during the procedure. 4. The resident's vital signs . Reporting: 1. Notify the supervisor and the attending physician of any wounds that the resident may have that may need to be treated . 3. Report other information in accordance with facility policy and professional standards of practice. Record review of the facility's document titled Job Description: Charge Nurse dated [DATE] and signed by LVN A on [DATE] revealed, The basic purpose of the Charge Nurse position is to provide direct nursing care to the residents and to supervise the daily nursing activities performed by nursing personnel enlisted to your charge . Essential Duties: Assist residents in achieving the highest practicable level of self-care, independence, and well-being. Make rounds and provide report . Respond to and monitor care issues and changes in condition . Supervise, instruct, and assist nursing assistants in provision of care including prompt response to call lights . Communicate with physicians and other health professionals regarding resident care, treatment, and condition. Admit, discharge, and transfer residents according to the facility's policies and procedures . Report significant findings or changes in condition and potential concerns to the Director of Nursing . An IJ was identified on [DATE]. The IJ template was provided to the DON on [DATE] at 10:30 a.m. adn a POR was requested. The following Plan of Removal submitted by the facility was accepted on [DATE] at 11:50 a.m.: PLAN OF REMOVAL Name of Facility Date:___[DATE]____________________________ Date of compliance: [DATE] F684 Immediate action: * Resident CR#1 is no longer at the facility. * LVN A resigned and is no longer employed as off 8-13-24 * Nurse Management came in on 8-11-24 at 7p, to Assist Nurse and Monitor All Residents for Change in Condition and assist in Admission. * DON and ADON performed health checks on all Resident for Potential harm on 8-12-24. Including but not limited to, pain, respiratory issues, general appearance, grievances and overall wellness- no harm found. If any Change in Condition noted would report to MD and Administrator. None noted. * DON and designee in-service nurses on 8-13-24 to 8-15-24 regarding Admissions, readmission assessments, change in condition and follow up, notifying the physician. Facilities Plan to ensure compliance quickly * DON and/or designee to in-service nurses on O2 administration and monitoring when resident is on respiratory distress. By 8-16-24 * &nbs[TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that residents received the necessary treatment...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that residents received the necessary treatment and services, to promote healing and prevent infection for 1 of 5 residents (Resident #2) reviewed for pressure ulcers in that: -Resident #2's posterior right knee Stage 3 and Sacrococcyx stage 4 dressings were not changed as per physician's orders on 8/17/24. -The Wound Care Nurse failed to transcribe the wound care doctor's order dated 8/13/24 for Resident #2. These failures could place residents with wounds or who are at risk of developing wounds placing them at risk of infection, a decline in health, pain, and hospitalization. Findings included: Record review of the admission sheet (undated) for Resident #2 revealed a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included sepsis (a life-threatening complication of an infection), pressure ulcer of sacral region, stage 4 (skin injuries that occur in the sacral region of the body, near the lower back and spine) and chronic kidney disease, stage 4 (longstanding disease of the kidneys leading to renal failure). Record review of Resident #2's quarterly MDS assessment dated [DATE] revealed a BIMS of 14 out of 15 indicating intact cognition. He was dependent on staff for toileting hygiene, shower/bathe self, lower body dressing, putting on/taking off footwear and personal hygiene. Further review of section M0300 revealed Stage 3: Full thickness tissue loss. Subcutaneous fat may be visible, but bone, tendon or muscle is not exposed. Slough may be present but does not obscure the depth of tissue loss. May include undermining and tunneling. Number of Stage 3 pressure ulcers was coded 2. Number of these Stage 3 pressure ulcers that were present upon admission/entry or reentry - enter how many were noted at the time of admission/entry or reentry was coded 2. Stage 4: Full thickness tissue loss with exposed bone, tendon or muscle. Slough or eschar may be present on some parts of the wound bed. Often includes undermining and tunneling. Number of Stage 4 pressure ulcers was coded 2. Number of these Stage 4 pressure ulcers that were present upon admission/entry or reentry - enter how many were noted at the time of admission/entry or reentry was coded 2. Record review of Resident #2's Care plan initiated 01/22/2024 and revised on 8/13/24 revealed the following care plan: Focus: [Resident#2] admitted to facility with multiple pressure ulcer injuries Sacrum-Stage IV Lt Flank -Stage IV -resolved Lower Mid-back-Unstageable Lt lateral leg-Stage IV resolved 7/30/24 Lt Plantar Heel- DTI resolved Rt plantar heel-DTI resolved 8/13/24 Goal: [Resident#2] Pressure ulcer will show signs of healing and remain free from infection by/through review date. Interventions/Tasks: Monitor dressing to ensure it is intact and adhering. Report lose dressing to Treatment nurse. Record review of Resident#2's Surgical Note dated 08/13/24 revealed in part: . Reason for visit: To evaluate this patient for wounds located on the Sacro coccyx, right posterior knee, and right posterior heel. Change in patient health: No change since last visit. Location: Sacro coccyx. Etiology: Pressure injury/ulcer - Wound Stage: 4 - Pressure Injury. Dressing used: Betadine, Collagen and Dry dressing. Wound location: Right Posterior Knee. Etiology: Pressure injury/ulcer - Wound Stage: 3 - Pressure Injury. Dressing used: Betadine, Dry Dressing and Silvasorb gel . Record review of Resident #2's physician's order dated 06/21/2024 revealed an order for Wound Care: Posterior R Knee Pressure 3: Cleanse with ns/wc, pat dry, betadine periwound, collagen and hydro gel and cover with bordered gauze change every other day and prn. Record review of Resident #2's physician's order dated 06/21/2024 revealed an order Wound Care: Sacro Coccyx Pressure 4: cleanse with wc/ns, pat dry, apply betadine to periwound, hydrogel to wound bed, collagen particles, cover with dry dressing change every other day and prn. Observation on 08/17/2024 at 11:16a.m., revealed LVN Z providing wound care for Resident #2. LVN Z was assisted by CNA AA. LVN Z gathered the supplies at the treatment cart in the hallway before bringing them into Resident #2's room. Prior to initiation of the treatment, Resident #2 was assisted on to his left side. There was no dressing on the posterior right knee. Continued observation revealed an open area of approximately 0.4 centimeters in diameter. LVN A cleansed it with normal saline, removed his soiled gloves, and without sanitizing/washing his hands donned clean gloves. LVN Z patted dry the wound with dry gauze and applied betadine, collagen powder (not ordered) and hydro gel (not ordered) and covered the wound with a dry border dressing. LVN Z failed to apply Silvasorb gel as ordered by the physician. LVN Z removed the resident's soiled Sacro coccyx wound dressing dated 8/16/24 and placed it in the biohazard bag taped on the bedside table. Continued observation revealed an open area of approximately 6.0 centimeters in diameter. LVN Z cleansed the wound with normal saline x5. LVN Z said, The wound is bleeding. I am trying to apply pressure. LVN Z removed his soiled gloves, and without sanitizing/washing his hands donned clean gloves. LVN Z patted dry the wound with dry gauze and applied hydrogel (not ordered). LVN Z said, I need to get more gloves and removed his soiled gloves and left the room. LVN Z returned within few seconds and without sanitizing/washing his hands donned clean gloves. LVN Z applied collagen particles to the wound bed and covered it with a dry border dressing. LVN Z failed to use betadine as ordered by the physician. LVN Z left the room without washing/sanitizing his hands. In an interview and record review on 08/17/24 at 11:42 a.m., the Surveyor reviewed Resident #2's physician orders with LVN Z. LVN Z said he started working in April 2024 as PRN at the facility on weekends. He said usually the Weekend Supervisor preformed wound care on the weekends. He said on the schedule he was assigned to work on the floor but was pulled to do wound care today (8/17/24). He said he did not receive training/competency check off on wound care at this facility at the time of hire. He said he could not recall receiving infection control and hand hygiene in-service at this facility. LVA Z said not performing hand hygiene while changing gloves could result in cross contamination. He said he did not have access to the wound care doctor's evaluations. He said he was following the wound care orders in the TAR. He said it was important to follow wound care doctor order for wound healing. In an interview on 08/17/24 at 11:54 p.m., with LVN N, she said she was assigned to work west hall which was long term. She said nobody had informed her that Resident #2's dressing was missing/dislodged. She said she did not have access to the WCD's evaluation. She said nurses followed treatment orders on the TAR. In an interview on 08/17/24 at 12:01 p.m., with the Weekend Supervisor, she said she started 3 weeks ago at this facility and was on orientation. She said the nurse who had the patient on the floor was responsible to do the treatments. She said, I have never been asked to do the wound care. I am not trained to do the wound care. In an interview on 08/17/24 at 12:12p.m. with the ADON, the Surveyor shared the wound care observation from earlier. The ADON said the WCN worked Monday through Friday and on the weekends LVN Z or LVN M performed the treatments. She said LVN Z followed the agency RN upon hire and was acquainted with facility/wound care. ADON said she could not recall the exact number of days he received orientation. ADON said, I am not specialized or certified in wound care, but [LVN Z] should have followed physician orders [the] WCD ordered betadine for a reason. ADON said CNAs should notify somebody either the floor nurse or WCN if they see a wound dressing missing. ADON said the floor nurse could apply the dressing by following the physician's orders in PCC (electronic medical records)., it's in their scope of practice to follow orders. ADON said the WCD rounded every Tuesday and the WCN had access to the WCD's notes. ADON said the WCN was responsible to review the WCD's wound evaluation/orders and transcribe them in PCC . In an interview and record review on 8/17/24 at 12:09p.m. with the Administrator, he said upon hire nurses received a Facility Assessment: Skin and Wound Care Readiness checklist and watched videos on wound care. He said he expected nurses to follow physician's orders. He said the risk of not following orders would be that the wounds could get worse. He said he did not have access to the WCD's recent notes/portal. He said he looked in PCC and could find WCD's notes dated 7/16/24. He said the WCN was out of state and was unable to access the WCD's portal. He said he had contacted the WCD to get his recent notes/orders from 8/13/24. Attempted telephone interview on 08/17/24 at 12:38p.m., with the Wound Care Nurse was unsuccessful. Attempted telephone interview on 08/17/24 at 1:22p.m., with the Wound Care Doctor was unsuccessful. In an interview on 08/17/24 1:42p.m., with CNA AA, she said she changed Resident#2 twice this morning, honestly I don't remember seeing if there was a dressing on his knee. In an interview on 08/17/24 1:52p.m., with LVN M, she said floor nurses were responsible to do their own treatments on the weekend if no one was assigned to do wound care on the schedule. She said she did not have access to the WCD's evaluation. She said nurses followed treatment orders on the TAR. Record review of Facility Assessment: Skin and Wound Care Readiness revealed in part: .The purpose of this assessment is to evaluate the necessary and available resources to provide wound care services to the residents in your facility. 3. Education/Training/Competencies: Wound Care Nurses: Wound care/Dressing/infection control, skin Assessments . Record review of facility's Wound Care (Revision date October 2010) revealed in part: .Purpose: The purpose of this procedure is to provide guidelines for the care of wounds to promote healing. Preparation: l. Verify that there is a physician's order for this procedure. Steps in the Procedure: 4. Put on exam glove. Loosen tape and remove dressing. 5.Pull glove over dressing and discard into appropriate receptacle. Wash and dry your hands thoroughly .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to establish and maintain an infection prevention and c...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infection for 1 of 4 residents (Resident #2) reviewed for infection. -The facility failed to ensure LVN Z performed hand hygiene during wound care on Resident #2. This failure could lead to the spread of infection to residents, resident illness, and/or resident distress. Findings included: Record review of the admission sheet (undated) for Resident #2 revealed a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included sepsis (a life-threatening complication of an infection), pressure ulcer of sacral region, stage 4 (skin injuries that occur in the sacral region of the body, near the lower back and spine) and chronic kidney disease, stage 4 (longstanding disease of the kidneys leading to renal failure). Record review of Resident #2's quarterly MDS assessment dated [DATE] revealed a BIMS of 14 out of 15 indicating intact cognition. He was dependent on staff for toileting hygiene, shower/bathe self, lower body dressing, putting on/taking off footwear and personal hygiene. Further review of section M0300 revealed Stage 3: Full thickness tissue loss. Subcutaneous fat may be visible, but bone, tendon or muscle is not exposed. Slough may be present but does not obscure the depth of tissue loss. May include undermining and tunneling. Number of Stage 3 pressure ulcers was coded 2. Number of these Stage 3 pressure ulcers that were present upon admission/entry or reentry - enter how many were noted at the time of admission/entry or reentry was coded 2. Stage 4: Full thickness tissue loss with exposed bone, tendon or muscle. Slough or eschar may be present on some parts of the wound bed. Often includes undermining and tunneling. Number of Stage 4 pressure ulcers was coded 2. Number of these Stage 4 pressure ulcers that were present upon admission/entry or reentry - enter how many were noted at the time of admission/entry or reentry was coded 2. Record review of Resident #2's Care plan initiated 01/22/2024 and revised on 8/13/24 revealed the following care plan: Focus: [Resident#2] admitted to facility with multiple pressure ulcer injuries Sacrum-Stage IV Lt Flank -Stage IV -resolved Lower Mid-back-Unstageable Lt lateral leg-Stage IV resolved 7/30/24 Lt Plantar Heel- DTI resolved Rt plantar heel-DTI resolved 8/13/24 Goal: [Resident#2] Pressure ulcer will show signs of healing and remain free from infection by/through review date. Interventions/Tasks: Monitor dressing to ensure it is intact and adhering. Report lose dressing to Treatment nurse. Record review of Resident #2's physician's order dated 06/21/2024 revealed an order for Wound Care: Posterior R Knee Pressure 3: Cleanse with ns/wc, pat dry, betadine periwound, collagen and hydro gel and cover with bordered gauze change every other day and prn. Record review of Resident #2's physician's order dated 06/21/2024 revealed an order Wound Care: Sacro Coccyx Pressure 4: cleanse with wc/ns, pat dry, apply betadine to periwound, hydrogel to wound bed, collagen particles, cover with dry dressing change every other day and prn. Observation on 08/17/2024 at 11:16a.m., revealed LVN Z providing wound care for Resident #2. LVN Z was assisted by CNA A. LVN Z gathered the supplies at the treatment cart in the hallway before bringing them into Resident #2's room. Prior to initiation of the treatment, Resident #2 was assisted on to his left side. There was no dressing on posterior right knee. Continued observation revealed an open area of approximately 0.4 centimeters in diameter. LVN A cleanse with normal saline, removed soiled gloves without sanitizing/washing his hands donned clean gloves, pat dry the wound with dry gauze. Applied betadine, collagen powder (not ordered) and hydro gel (not ordered) and covered it with dry border dressing. LVN Z failed to apply Silvasorb gel as ordered by the physician. LVN Z removed the resident's soiled Sacro coccyx wound dressing dated 8/16/24 and placed in the biohazard bag taped on the bedside table. Continued observation revealed an open area of approximately 6.0 centimeters in diameter. LVN Z cleansed the wound with normal saline x5. LVN Z said, the wound is bleeding. I am trying to apply pressure. LVN Z removed soiled gloves without sanitizing/washing his hands donned clean gloves, pat dry the wound with dry gauze. Applied hydrogel (not ordered). LVN Z said, I need to get more gloves removed soiled gloves and left the room. Returned in few seconds without sanitizing/washing his hands donned clean gloves, applied collagen particles to the wound bed and covered it with dry border dressing. LVN Z failed to use betadine as ordered by the physician. LVN Z left the room without washing/sanitizing his hands. In an interview and record review on 8/17/24 at 11:42 a.m., Surveyor reviewed Resident#2's physician orders with LVN Z. LVN Z said he started working in April 2024 as PRN at this facility on weekends. He said usually the Weekend Supervisor preformed wound care on the weekends. He said on the schedule he was assigned to work on the floor but was pulled to do wound care today (8/17/24). He said he did not receive training/competency check off on wound care at this facility at the time of hire. He said he could not recall receiving infection control and hand hygiene in service at this facility. LVA Z said not performing hand hygiene while changing gloves could result in cross contamination. In an interview on 8/17/24 at 12:12p.m. with the ADON, the Surveyor shared the wound care observation from earlier. The ADON said she was a certified infection preventionist. She said she in-serviced staff twice a month on infection control. She said LVN Z told her that, it slipped my mind to sanitize. The ADON said she expected staff to follow standard infection control techniques during the provision of wound care treatments. She said the staff were expected to move from the cleaner area of the wound to the possibly soiled or contaminated area of the body. ADON said LVN Z should have changed his gloves and performed hand hygiene moving from dirty to clean as it placed risk for infections. She said she would need to do counseling with him. Record review of facility's In-Service Training Report dated 8/8/24 conducted by ADON revealed in part: . Department(s): NSG, Employee group(s) present: NSG. Topic/Title: Hand Hygiene/infection control. Contents or summary of training session (if related to OSHA standard bloodborne pathogens training indicate See Below and use that convenient check-off list): Staff will know when hygiene is indicated and be able to demonstrate procedure per guidelines. The in-service was not signed by LVN Z. Record review of facility's Hand Washing/Hand Hygiene policy (Revised October 2023) revealed in part: .Policy Statement: This facility considers hand hygiene the primary means to prevent the spread of healthcare-associated infections. Policy Interpretation and Implementation Administrative Practices to Promote Hand Hygiene 2. All personnel are expected to adhere to hand hygiene policies and practices to help prevent the spread of infections to other personnel, residents, and visitors. Indications for Hand Hygiene g. immediately after glove removal . Record review of facility's Policies and Practices - Infection Control (Revised October 2018) revealed in part: .Policy Statement: This facility's infection control policies and practices are intended to facilitate maintaining a safe, sanitary and comfortable environment and to help prevent and manage transmission of diseases and infections .
Jul 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure the resident environment remained as free of accident hazar...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure the resident environment remained as free of accident hazards as was possible for 1 (CR #1) of 5 residents reviewed for accident hazards. -The facility failed to securely strap CR #1's air mattress to the bed frame, causing the mattress with the resident to fall off the bedframe to the floor and CR #1 was sent to the hospital for evaluation. This failure could place residents at risk of falls, injuries, and hospitalization. Findings include: Record review of CR #1's undated face sheet revealed he was a [AGE] year-old male admitted to the facility on [DATE], with an original admission date of 1/5/24. He had diagnoses of unspecified dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), TIA (mini strokes), reduced mobility, lack of coordination, type 2 diabetes (body does not produce insulin or resists it), muscle wasting and atrophy, muscle weakness, cognitive communication deficit (does not recognize everyday social cues, both verbal and non-verbal), and seizures. Record review of CR #1's Quarterly MDS assessment dated [DATE], revealed a BIMS could not be performed due to his medical condition. His cognitive skills for daily decision making were severely impaired. The resident was dependent on all ADLs. He was also dependent with all mobility. The resident had not had any previous falls. CR #1 was on a feeding tube for nutrition due to trouble swallowing. He also had 2 Stage 3 pressure ulcers (sores through the first layer of skin where fat may be visible, but bone, tendon or muscle is not exposed) and 1 Stage 4 pressure ulcer (sore extends through all layers of skin where there is exposed bone, tendon, or muscle). CR #1 was receiving pressure ulcer/injury care and had a pressure reducing device for the bed. The resident was on an anticoagulant. Record review of CR #1's Care Plan dated 4/3/24, had a Focus: Resident is at risk for falls with or without injury related to altered mental status, history of falls (initiated: 4/3/24). Goal: Will not experience a fall related to risk factors (initiated: 4/3/24, target: 7/2/24). Will not have any major injuries related to fall (initiated: 4/3/24, target: 7/2/24). Interventions: Keep personal items frequently used within reach. Keep within supervised view as much as possible. Record review of CR #1's medical record revealed a Physician Progress Note from 4/17/24 at 7:12 pm by MD A that said he had not had any falls and the resident was contracted, had limited ability to turn, and would not follow commands and was nonverbal. Record review of CR #1's medical record revealed a Fall Risk Observation/Assessment from 4/19/24 at 8:00 am by LVN A, that revealed the resident was a low risk for falls. Record review of CR #1's medical record revealed a nurse's note from LVN A on 4/19/24 at 8:51am that read, This nurse heard beeping coming from resident's room and went to check Enteral Feeding Machine [nutrition going into stomach by machine]. Upon entering room this nurse noticed that Air Mattress was on the Right side of the bed, unsecured to frame and resident was on the floor wrapped in his sheets and blankets. Resident was awake and alert, lowly moaning. Resident was laying on his Right side facing the bed w/ his right arm extended awkwardly out behind him. This nurse replaced mattress back on bed .Resident did display facial and verbal signs of pain when moved .resident is contracted in BUE and BLE .Sending resident to [hospital] ER for eval/treat as indicated to R/O head trauma. Record review of CR #1's medical record revealed an SBAR from LVN A on 4/19/24 at 9:13am that read, The Change in Condition/s reported on this CIC Evaluation are/were: Falls .Blood Pressure: 114/74 Lying L arm, Pulse: 112, RR: 18, Temp: 98.6 Forehead, Weight: 122.4lb Hoyer, Pulse Oximetry: 97% Room Air .Nursing observations, evaluation, and recommendations are: it appears that resident fell out of bed d/t air mattress not being secured to bed frame. Record review of CR #1's hospital records from 4/19/24 at 5:08pm read .Pt fell at SNF and was taken to the ER today. At baseline pt is AOx1 and bedbound The hospital records did not indicate there were any injuries from the fall. Interview with the family on 4/20/24 at 2:45pm, she said CR #1 was sent to the hospital after falling out of bed. She said the hospital staff asked her how CR #1 fell out of bed since he was contracted and could not move. She was unsure how the fall happened, but knew the staff had to turn him because he could not turn himself. Interview with LVN A on 7/2/24 at 12:05pm, he said he was the nurse who found CR #1 on the floor on 4/19/24. He said he heard beeping coming from the room and knew it was the PEG tube beeping. He said he found the resident wrapped up in sheets on the floor and the air mattress standing up on the side of the bed. He said Maintenance was responsible for putting the air mattresses on the beds and securing them. He said if he was in the room when Maintenance was applying one, he would double check to make sure it was secured, but typically he assumed it was if it was already there. He said when he found CR #1 on the floor, the mattress was not secured to the bed like it was supposed to be and he felt bad for the resident. Interview with the DON on 7/2/24 at 12:19pm, she said Maintenance puts the air mattresses on the beds and ensured they were strapped on and secured. She said the nurses only ensured they were plugged in and aired up. The DON said after CR #1 fell and they realized the air mattress was not secured to the bed, they performed a facility wide air mattress sweep and no other air mattresses were found unsecured. The DON also said she performed in-service training on abuse, neglect, fall reporting, and resident monitoring with all the staff after the incident. She said leadership added inspection of air mattresses to their Ambassador Rounds, which happened every morning. The DON said Ambassador Rounds were when leadership would round on the residents every morning and ensured they had their needs met and did not have any grievances. She said the Maintenance Director at the time said he secured it, but apparently it was not. She said the Maintenance Director no longer worked at the facility. She also said CR #1 did not have an order for the air mattress, but they automatically put residents on them if they had a Stage II Pressure Ulcer or higher. Interview with the ADM on 7/2/24 at 2:19pm, he said his expectations were for the air mattresses to be maintained in a working order and applied safely to the beds. He said the Maintenance Director was ultimately responsible for putting the air mattress on the bed and for checking them routinely to ensure they were attached properly. He said the air mattresses were checked during room rounds now, so everyone ensured they were secured. The ADM said if the air mattress was not secured to the bed, when the resident's weight was shifted the resident could topple over and fall on the ground. Record review of the facility's air mattress bed sweep conducted on 4/28/24 by the previous Maintenance Director, revealed there were 5 other air mattresses in the facility with a note that said, All accounted for, no holes .witnessed [in] air mattresses-secured, no broken frames. Record review of the facility's current Room Check: Mattresses performed by the current Maintenance Director, for the month of June revealed, there were 5 rooms with air mattresses that were all checked on different days in June with no problems. Record review of the facility's In-Service Training Report conducted on 4/22/24 at 1pm by the DON revealed, it was conducted on notification of all falls, accidents, and hazards, checking on all residents frequently; especially high-risk residents, wounds, air mattress, fall mats .frequently for changes. Record review of the facility's policy and procedure on Assessing Falls and Their Causes (revised March 2018) read in part: The purpose of this procedure are to provide guidelines for assessing a resident after a fall and to assist staff in identifying causes of the fall .Falls are a leading cause of morbidity and mortality among the elderly in nursing homes .Falling may be related to underlying clinical or medical conditions .and/or environmental risk factors. Residents must be assessed upon admission and regularly afterward for potential risk of falls. Relevant risk factors must be addressed promptly .Complete an incident report for resident falls no later than 24 hours after the fall occurs. The incident report form should be completed by the nursing supervisor on duty at the time and submitted to the Director of Nursing Services. After an observed or probable fall, clarify the details of the fall, such as when the fall occurred and what the individual was trying to do at the time the fall occurred .Within 24 hours of a fall, begin to try to identify possible of likely causes of the incident .Evaluate chains of events or circumstances preceding a recent fall .Continue to collect and evaluate information until the cause of falling is identified or it is determined that the cause cannot be found . A policy on Accidents/Hazards and/or Air Mattresses was requested on 7/2/24 but the facility did not provide one. .
Feb 2024 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to develop a comprehensive person-centered careplan descr...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to develop a comprehensive person-centered careplan describing services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being for 2 of 14 residents, (Resident #10 and #53), in that: -Resident #10 was not care planned for nutritional deficits adequately, functional status, bladder and bowel status, heart related disease and respiratory failure. -Resident #53 was not care planned for foley catheter use and dialysis. These failures placed residents at risk of not receiving adequate medical care in a timely manner. Findings include: Resident #10 Record Review of Resident # 10's Face Sheet revealed a [AGE] year old female who had an initial admission date of 11/6/2023 and a readmission date of 1/17/2024 with diagnoses of Other mechanical complications of other electronic device (Complications from implanted cardiac device), subsequent encounter, Other specified pleural conditions (Punctured lung), encounter for surgical aftercare following surgery on the respiratory system (At facility for rehab after surgery), Acute respiratory failure with hypoxia (not enough oxygen), Unspecified severe protein-calorie malnutrition (Not enough dietary intake of protein), Hemiplegia and Hemiparesis following cerebral infarction affecting right dominant side (Right sided weakness following stroke). Record Review of Resident #10's MDS (Minimum Data Set) dated 1/23/2024 revealed a BIMS score of 15 out of 15 indicating resident was cognitively intact. Resident was dependent on toileting, showering and bathing, lower body dressing, rolling to left and right, lying to sitting, sitting to lying, chair to bed transfers, toilet transfer, car transfer. Resident substantial maximum assist with walking 150 feet, oral hygiene, upper body dressing. Resident incontinent of bladder and frequently incontinent of bowel. Diagnoses: Anemia (Low blood count), Coronary Artery Disease (Disease of the hearts blood vessels), Hypertension (High blood pressure), Hyperlipidemia (High blood fats), Cerebrovascular Accident (Loss of blood to part of the brain) and Hemiplegia or Hemiparesis (Weakness on one side), Malnutrition (not eating enough), Respiratory failure (Difficulty breathing). Record Review of Resident #10's Care Plan dated 11/15/2023 last review date 12/11/2023 read in part . Advance Directive: Resident #10 has advance directive for full code status .Skin: Resident is at risk for skin breakdown related to Braden Risk Score revision on 11/15/2023 . Nutritional deficits, functional status, bladder and bowel status, heart related disease and respiratory failure were not addressed. Record Review of Resident #10's physician orders read in part . Admit for skilled services .1/18/2-24 .Med Pass 2.0 three times a day for nutrition supplement .1/29/2024 Regular diets, regular texture, thin liquids .1/18/2024 . Interview on 2/22/2024 at 2:45 pm with the DON (Director Of Nursing) she said the purpose of a care plan was to provide care for the patient. She said nurses used the care plan in conjunction with orders to provide care for the patient. She said the IDT (Interdisciplinary team) team was responsible for creating and updating the care plan by discussing and updating the care plan in the areas they specialized in. She said the IDT team consisted of the DON, ADON, MDS, Dietary, SW, Activities and Therapy. She said there were discussions from the care plan meetings and other meetings at the facility that went into creation of the care plan. She said if the care plan was not updated it could have impacted patient care. Interview on 2/22/2024 at 3:05pm with the ADON (Assistant Director of Nursing) she said if there were no care plan, or the care plan was not updated it could have impacted general care and there could have been potential mishaps with patient care. She said there could have been gray areas that could have impacted the quality of patient care. Resident #53 Record review of Resident #53's face sheet, dated 02/22/2024, revealed a [AGE] year-old male who was admitted into the facility on [DATE] and diagnosed with stage 4 pressure ulcer on left buttock, end stage renal disease, and personal history of malignant neoplasm of prostate. Record review of Resident #53's MDS, dated [DATE], revealed the resident was documented to have a BIMS score of 14, indicating his cognition was intact, and the resident was marked for having an indwelling catheter. Record review of Resident #53's physician's orders revealed the resident was ordered, since 01/24/2024, to receive foley catheter care, including changing out the foley catheter and foley bag monthly and as needed. The resident was also ordered to receive dialysis treatments three times a week starting 01/24/2024. Record review of Resident #53's care plan revealed resident's need for dialysis and the use of an indwelling foley catheter were not mentioned or documented. Interview with Resident #53 on 02/21/24 at 02:58 PM, he stated he has a foley catheter and last had his foley catheter changed out early in the morning by an LVN before his dialysis appointment . Interview with the Interim DON on 02/22/2024 at 4:07PM, she stated treatments, such as dialysis, and the use of an indwelling catheter needs to be care planned because it is a need that the resident has. She stated the care plan was used for nurses to references and get a picture of the resident. She stated the risk of not having complete comprehensive care plan was the provision of incomplete care to residents due to staff having limited information outside of orders. Record review of facilities policy titled, Care Plans, Comprehensive Person-Centered dated March 2022 read in part . A comprehensive, person-centered care plan should include measurable objectives and timetables to meet the psychosocial and functional needs The comprehensive person-centered care plan should be developed within 7 days of the completion of the required MDS assessment and should be completed within 21 days of admission describe the services that are to be furnished in an attempt to assist the resident attain or maintain that level of physical, mental and psychosocial wellbeing that the resident desires or that is possible .interventions should address the underlying sources of the problem. .
Sept 2021 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that 1 of 3 residents (resident #41) reviewed for comprehens...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that 1 of 3 residents (resident #41) reviewed for comprehensive centered care plans, in that: Resident #41's care plan did not include care areas realted to antipsychotic medication use, anitcoagulant use, diuretic therapy and diabetes management. This failure could affect residents' medication management resulting in poor medication effectiveness and adverse outcomes. Findings included: Record review of Resident #41's face sheet revealed a [AGE] year-old female who admitted into the facility on [DATE], and was diagnosed with cerebral infarction, type 2 diabetes melitus psychosis and anxiety disorder. Record review of Resident #41's physician orders, dated 09/17/2021, revealed the resident had active orders to be receiving Furosemide tablet 20 mg for edema, Humulin KwikPen Suspension Pen-Injector 100 unit/ml for Type 2 Diabetes Melitus, Insulin Glargine Solution 100 unit/ml for [Diabetes Melitus], Olanzapine tablet 5mg for psychosis disorder, Apixaban tablet 5mg for AFIB, and Aspirin tablet 81 mg for prophylaxis that all started on 07/20/2021. Record review of resident #41's MDS, dated [DATE], revealed the resident was assessed to use insulin injections, antipsychotic medication, anticoagulant medication and diuretic medication during their first 7 days at the facility. Record review of Resident #41's care plan, dated 09/17/2021, revealed resident #4 was not care planned for psychosis, diuretic therapy, anticoagulant use and diabetes melitus. Interview on 09/16/2021 at 10:47 am with MDS Nurse A, MDS Nurse B and Regional Nurse, MDS Nurse B said they have 14 days to complete a resident's assessment after admission and 21 days to complete the care plan. MDS Nurse A stated it was her first day yesterday, and MDS Nurse B stated she was here to help train MDS Nurse A. MDS Nurse A and B both stated they noticed that multiple residents care plans were not complete because the data MDS assessments were not carried over in time. Regional Nurse said the former MDS Nurse left the company about 2 to 3 weeks ago and she was the regional MDS Nurse who overlooked the MDS assessments at this facility and, as a result, things fell short on her end. In an interview with the DON on 09/17/2021 at 3:51PM, she stated she was aware resident #41's care plan was incomplete and the issue with incomplete care plans have occurred since the former MDS Nurse quit three weeks ago. Since then, they have not been able to permanently fill the position until 09/15/2021. She stated in their last QAPI meeting, it was noticed that the former MDS Nurse, who also happened to be the regional MDS nurse, was not completing care plans on time. She said the said care plans were being missed and they were not monitored by anyone beyond the former MDS nurse. Record review of the facility's policy on comprehensive assessments, dated 2001, revealed that in the resident assessment, the facility is to . c) define current treatments and series, link with problems/diagnoses: 1) Identify the current interventions and treatments, and 2) Link these to problems and diagnoses they are supposed to be treating . leading to a person-centered plan of care. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Assessments (Tag F0636)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to conduct a comprehensive assessment within 14 calendar days after a...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to conduct a comprehensive assessment within 14 calendar days after admission as required for 1 (Resident# 249) of 16 resident records reviewed, in that: -Resident # 249's comprehensive assessment was not completed and was 26 days past due. This failure affected one resident and placed him at risk of not having his care and treatment needs assessed to ensure necessary care and services were provided to meet these needs. Findings included: Record review of Resident #249's face sheet, dated 09/15/2021, revealed the resident was an [AGE] year-old male, admitted to the facility on [DATE] with diagnoses of dysphagia, muscle weakness, hypothyroidism, hypertension, history of falling and speech and language deficits. Record review on 09/15/2021, 03:39 p.m., of Resident #249's electronic admission MDS Assessment, dated 08/13/2021, revealed a status of in progress and no completion date in Sections H, I, J, K, L and Z. Record review on 09/16/2021, 9:40 a.m., of Resident #249's MDS Assessment printout dated 08/13/2021, revealed sections H, I, J, K, L and Z were completed by MDS Nurse A on 09/15/2021. Interview on 09/16/2021 at 10:47 a.m., with MDS Nurse A, MDS Nurse B and Regional Nurse, MDS Nurse B said they have 14 days to complete a resident's assessment after admission. And confirmed Resident #249's admission comprehensive assessment was completed yesterday, because it was MDS Nurse A's first day yesterday, and MDS Nurse B was here to help. Regional Nurse said the person in charge was MDS left the company about 2 to 3 weeks ago. That person was the regional MDS nurse who overlooked the MDS assessments at this facility and all other facilities the corporate has. And things fell short on her end, so she was no longer with the company, they recognized there was a deficiency in MDS area, that is why they have new people to get it fixed. They work hard to be in compliance. Record review of facility's policy titled Comprehensive Assessment and the Care Delivery Process revised December 2016 revealed in part Complete the Minimum Data Set within 14 days after admission, within 14 days after it is determined that the resident has had a significant change in physical or mental condition, and annually. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents who needed respiratory care, includi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents who needed respiratory care, including tracheostomy care, were provided such care, consistent with professional standards of practice, for 1 (#94) of four residents reviewed for respiratory care. -The facility failed to administer Residents #94's oxygen as ordered by the physician. This failure could affect residents receiving oxygen therapy at risk of adverse impact on their health and decreased quality of life. Findings included: Record review of Resident #94's face sheet dated 09/15/2021, revealed the resident was a [AGE] year-old male, admitted to the facility on [DATE]. His admission diagnoses included: Acute and chronic respiratory failure with hypoxia, Chronic Obstructive Pulmonary Disease (COPD) with (acute) exacerbation, type 2 diabetes, and acute bronchiolitis. Record review of Resident #94's admission Minimum Data Set assessment (MDS) dated [DATE] revealed his Brief Interview for Mental Status (BIMS) was 9 out of 15 which indicated he was moderately impaired. Resident #94 required extensive assistance from two staff members for his bed mobility and one staff for transfer, locomotion on unit, dressing, eating toilet use and personal hygiene. Resident #94 was always continent for bladder and always incontinent of bowel. Section O Special Treatments, Procedures and Programs revealed Resident #94 received oxygen therapy while not a resident and while a resident. Record review of Resident #94's Care plans initiated 08/05/2021 revealed in part: -Focus: Resident #94 has oxygen therapy r/t COPD. -Goal: Resident will have no signs and symptom of poor oxygen absorption; -Interventions: Oxygen settings: O2 via nasal cannula @ 2L. In observations on 09/15/2021 at 10:57 am, and on 09/16/2021 at 03:58 pm, revealed Resident #94 in lying in bed with upper body slightly elevated, he was receiving oxygen per nasal cannula at 4 liters per minute. In an observation and interview on 09/16/2021 at 04:05 pm with RN A, he said the nurses are in charge of making sure residents are receiving proper oxygen care, and he does rounds twice per shift. He checked Resident #94's oxygen order and said it is ordered by physician at 2L and the setting of 4L is incorrect. There could be all kinds of causes of it as sometimes the residents might touch the oxygen machine, somebody might move it and unplug it, he was not certain what might have caused the incorrect setting for both residents. In an interview on 09/17/2021 at 01:53 pm, the DON said ADON was the person to make sure the oxygen orders are in and setup properly for residents, afterwards the charge nurses are responsible of monitoring them on their shift daily. She was not aware that Resident #94's oxygen was setup at 4L instead of 2L, and she will talk to the nurses and make sure physician orders are followed and continually monitored. Record review of Resident # 94's physician's order dated 08/05/2021 revealed oxygen at 2 liters per minute via nasal cannula continuously every shift. Record review of Resident #94's Treatment Administration Record (TAR) dated 09/01/2021 -09/16/2021 revealed Oxygen at 2 liters per minute via nasal cannula continuously every shift. The TAR was initialed to indicated it was provided from 09/01/2021 -09/16/2021. Record review of the facility policy titled Oxygen Administration dated 2001 Med-Pass, Inc (Revised 2010) read in part: Purpose The purpose of this procedure is to provide guidelines for safe oxygen administration . Preparation 1. Verify that there is a physician order for this procedure. Review the physician's orders of facility protocol for oxygen administration. 2. Review the resident's care plan to assess for any special needs of the resident . .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s). Review inspection reports carefully.
  • • 10 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $11,508 in fines. Above average for Texas. Some compliance problems on record.
  • • Grade F (29/100). Below average facility with significant concerns.
Bottom line: Trust Score of 29/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is North Houston Transitional Care's CMS Rating?

CMS assigns NORTH HOUSTON TRANSITIONAL CARE an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Texas, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is North Houston Transitional Care Staffed?

CMS rates NORTH HOUSTON TRANSITIONAL CARE's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 59%, which is 13 percentage points above the Texas average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 83%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at North Houston Transitional Care?

State health inspectors documented 10 deficiencies at NORTH HOUSTON TRANSITIONAL CARE during 2021 to 2024. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 8 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates North Houston Transitional Care?

NORTH HOUSTON TRANSITIONAL CARE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by PACS GROUP, a chain that manages multiple nursing homes. With 70 certified beds and approximately 64 residents (about 91% occupancy), it is a smaller facility located in HOUSTON, Texas.

How Does North Houston Transitional Care Compare to Other Texas Nursing Homes?

Compared to the 100 nursing homes in Texas, NORTH HOUSTON TRANSITIONAL CARE's overall rating (2 stars) is below the state average of 2.8, staff turnover (59%) is significantly higher than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting North Houston Transitional Care?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is North Houston Transitional Care Safe?

Based on CMS inspection data, NORTH HOUSTON TRANSITIONAL CARE has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Texas. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at North Houston Transitional Care Stick Around?

Staff turnover at NORTH HOUSTON TRANSITIONAL CARE is high. At 59%, the facility is 13 percentage points above the Texas average of 46%. Registered Nurse turnover is particularly concerning at 83%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was North Houston Transitional Care Ever Fined?

NORTH HOUSTON TRANSITIONAL CARE has been fined $11,508 across 1 penalty action. This is below the Texas average of $33,194. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is North Houston Transitional Care on Any Federal Watch List?

NORTH HOUSTON TRANSITIONAL CARE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.