The Medical Resort at Bay Area

4900 East Sam Houston Parkway South, Pasadena, TX 77505 (281) 998-0399
For profit - Partnership 101 Beds Independent Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#1139 of 1168 in TX
Last Inspection: October 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

The Medical Resort at Bay Area has received a Trust Grade of F, indicating significant concerns about its care and operations. It ranks #1139 out of 1168 facilities in Texas, placing it in the bottom half of nursing homes statewide, and #94 out of 95 in Harris County, meaning there is only one facility in the area that performs worse. While the facility's situation is improving, with a reduction in reported issues from 15 to 5 over the past year, it still faces serious challenges, including a high staff turnover rate of 70%, which is concerning compared to the Texas average of 50%. The facility has incurred $305,842 in fines, higher than 97% of Texas nursing homes, suggesting ongoing compliance issues. Despite having average RN coverage, recent inspections revealed critical failures, including the neglect of residents with pressure ulcers and incidents where residents were unmonitored and at risk of elopement. This combination of strengths and weaknesses makes it crucial for families to weigh their options carefully.

Trust Score
F
0/100
In Texas
#1139/1168
Bottom 3%
Safety Record
High Risk
Review needed
Inspections
Getting Better
15 → 5 violations
Staff Stability
⚠ Watch
70% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
⚠ Watch
$305,842 in fines. Higher than 86% of Texas facilities, suggesting repeated compliance issues.
Skilled Nurses
○ Average
Each resident gets 31 minutes of Registered Nurse (RN) attention daily — about average for Texas. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
40 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 15 issues
2025: 5 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Texas average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 70%

23pts above Texas avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $305,842

Well above median ($33,413)

Significant penalties indicating serious issues

Staff turnover is elevated (70%)

22 points above Texas average of 48%

The Ugly 40 deficiencies on record

4 life-threatening 2 actual harm
Aug 2025 3 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pressure Ulcer Prevention (Tag F0686)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to ensure that residents received care, consistent wi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to ensure that residents received care, consistent with professional standards of care to prevent the development of pressure ulcers for 1 of 7 (Resident #7) residents reviewed for pressure ulcers. - The facility failed to prevent Resident #7 from acquiring DTIs to both of her heels and from the L heel progressing into an unstageable PU, when she was admitted with only redness to both heels. Resident #7 required hospitalization for the treatment of the injuries to her heels.An Immediate Jeopardy (IJ) was identified on 8/21/2025. The IJ template was provided to the facility on 8/21/2025 at 12:55pm. While the IJ was removed on 8/22/2025 at 4:00pm, the facility remained out of compliance at a severity of actual harm that is not immediate jeopardy with a scope of pattern due to the facility's need to evaluate the effectiveness of the corrective systems.This failure could place residents at risk for pain, infection, and hospitalization.Findings include:Record review of Resident #7's undated face sheet revealed she was an [AGE] year-old female admitted on [DATE] with diagnoses of type 2 diabetes (body does not make insulin or resists it), retention of urine, osteoarthritis (joint disease where cartilage breaks down), neuropathy (nerve pain), and difficulty walking.Record review of Resident #7's admission MDS assessment dated [DATE] revealed a BIMs score of 15 out of 15 which indicated normal cognition. She had an impairment on both sides of her upper and lower extremities. The resident was partial/moderate (helper does less than half the effort) assistance with ADLs. She had an indwelling catheter and was incontinent of bowel. The MDS revealed the resident had no pressure injuries on admission.Record review of Resident #7's admission and Baseline Care plan dated 6/30/25 revealed the resident had redness to her right and left heel on admission, with no DTIs or open wounds to her heels. Resident #7 admitted with a wound to the sacrum but there was no evidence of it worsening.Record review of Resident #7's care plan dated 6/30/25 revealed a Focus: Resident #7 admitted with DTI of the L heel (Initiated 6/30/25, Revised 7/30/25). The goal was to remain free from further breakdown through the next review. Interventions included floating the heels, heel boots, weekly skin inspection, and treatments as ordered. Focus: Resident #7 admitted with DTI of the R heel (Initiated: 6/30/25, Revised: 7/30/25). The goal was to remain free from further breakdown through the next review. Interventions included weekly skin inspections, float the heels, heel boots, and treatments as ordered.Record review of Resident #7's previous hospital's Initial admission Physical assessment dated [DATE] at 10:19pm, revealed redness to the sacrum (tailbone), but no wounds and no mention of redness or any concerns to the heels.Record review of Resident #7's previous hospital's Wound Care Consult dated 6/24/25 at 12:42pm, revealed she had .sacral blanchable [turns white] redness over intact skin.Bilateral lower extremities with edema [swelling].no open wounds. Bilateral feet had palpable [able to feel] pulses. No other alterations to skin integrity noted.Record review of Resident #7's previous hospital's Shift Physical assessment dated [DATE] at 9:00am, revealed her exception to a normal skin assessment was having swollen bilateral legs. There was no mention of any other skin issues.Record review of Resident #7's Progress Note dated 7/1/25 at 1:14pm by LVN W, revealed the resident had pressure ulcers on her sacrum and Wound Care was consulted. Nothing was noted about the heels having wounds.Record review of Resident #7's Physician Orders revealed the following orders from MD M:- Consult Wound Care. Ordered on 7/1/25.- Wound Care: Cleanse R Heel with NS, Pat dry, Apply skin prep to wound and LOA, QD. Ordered on 7/9/25 at 6:00am.- Wound Care: Cleanse L Heel with NS, Pat dry, Apply skin prep to wound and LOA, QD. Ordered on 7/10/25 at 6:00am.- Use Heel Lift to float heels at all times while in bed, every shift. Ordered 7/10/25 at 2:00pm.- May send to [hospital] for eval and tx, one time. Ordered on 8/3/25 at 8:30pm.Record review of Resident #7's Weekly Head to Toe Skin Check dated 7/7/25 at 12:34pm by LVN C, revealed L heel with no description and no mention of the R heel. Under the weekly heel check questions LVN C answered the L heel was not boggy (mushy), not discolored, did not have an open area, and did not have a blister.Record review of Resident #7's Wound Care Note dated 7/8/25 at 4:39pm from MD O, revealed the resident had a R heel deep tissue injury that was 3cm x 4cm x 0cm. She also had a L heel deep tissue injury that was 3cm x 3.5cm x 0cm.Record review of Resident #7's Weekly Head to Toe Skin Check dated 7/14/25 at 12:38pm by LVN C, revealed R heel DTI and no mention of the L heel. Under the weekly heel check questions LVN C answered the L heel was not boggy, it was discolored, did not have an open area, and did not have a blister.Record review of Resident #7's Wound Care Note dated 7/15/25 at 9:11pm from MD O, revealed the R heel DTI was 3.2cm x 3.5cm x 0cm. The L heel DTI was 4cm x 4.5cm x 0cm.Record review of Resident #7's Weekly Head to Toe Skin Check dated 7/21/25 at 12:38pm by LVN C, revealed R heel DTI and no mention of the L heel. Under the weekly heel check questions LVN C answered the L heel was not boggy, it was discolored, did not have an open area, and did not have a blister.Record review of Resident #7's Wound Care Note dated 7/24/25 at 6:45pm from MD O, revealed the R heel DTI was 3cm x 3.5cm x 0cm. The L heel DTI was 4cm x 4.5cm x 0cm.Record review of Resident #7's Weekly Head to Toe Skin Check dated 7/29/25 at 7:11am by LVN D, revealed R heel pressure and no mention of the L heel. Under the weekly heel check questions LVN D answered the L heel was not boggy, it was discolored, did not have an open area, and did not have a blister.Record review of Resident #7's Wound Care Note dated 8/1/25 at 8:59pm from MD O, revealed the R heel DTI was 3cm x 3.4cm x 0cm. The L heel DTI was 3.5cm x 4.5cm x 0cm.Record review of Resident #7's hospital Wound Care Consult, dated 8/4/25 at 10:49am from MD Q, revealed the resident had a DTI of the R heel and an unstageable L heel ulcer.In an observation and interview on 8/7/25 at 10:55am with Resident #7, she was admitted to the hospital and lying on her left side in bed. She had pressure relieving boots (foam boots for pressure) on both of her feet. She said she did not like the nursing facility she came from because they did not change her frequently but was unable to answer any other questions due to having severe pain in her bottom from her pressure ulcer.In a telephone interview on 8/7/25 at 3:25pm, Resident #7's family member said the resident's mom admitted to the nursing facility with a very small sacrum wound, but nothing on her heels. She said the resident was always calling her and telling her she had to go potty in her diaper because she could not wait anymore for someone to come help her.In a telephone interview on 8/8/25 at 3:28pm, Resident #7's other family member, said the resident would always complain about hitting the call bell and no one would come to help her so she would have to go in her diaper because she could not hold it anymore. She also said every time she went to the facility the resident was on her back in bed. She never saw Resident #7 on her side. The family member said she spoke to the Director of Rehab about the issues many times and nothing got done. She spoke to the Director of Rehab because that was the only phone number she had for Leadership Personnel.Record review of Resident #7's hospital Wound Care Consult dated 8/9/25 at 6:30pm from MD Q, revealed the resident had a DTI of the R heel and an unstageable L heel ulcer.During an attempted telephone interview on 8/12/25 at 9:13am, a message was left for LVN C.During an attempted telephone interview on 8/12/25 at 10:18am, a message was left for LVN W.In an interview on 8/12/25 at 10:50am, LVN G said the weekly head to toe assessment should still be completed by the floor nurse, even if the wound assessment was performed. She said the admitting nurse measured the wounds, consulted the Wound MD, and treated the wounds by getting orders from the doctor.In an interview on 8/12/25 at 11:41am, the ADM said a skin assessment was performed at every admission and documented under the Admission/Baseline Care Plan. She said the weekly head to toe assessments were performed on a schedule by the 3 different shifts. The ADM said the head to toe skin assessment should still be completed along with the Wound Assessment. She said the admitting nurse would identify any wounds and stage them, but not measure them, and then notify the MD to get orders. She said the Wound Care MD would measure the wounds and document the measurements.In an interview on 8/21/25 at 12:53 pm, the ADM said the facility was treating Resident #7's heels and there was no way to avoid the PUs. She said sometimes residents got facility acquired PUs and there was nothing the facility could do.In a telephone interview on 8/21/25 at 2:53pm, NP B said she performed her own skin assessment at admission, but she did not remember if the resident had heel DTIs or not, even though nothing was mentioned in her H&P. She said interventions that would prevent heel wounds would be offloading, pressure relieving boots, heel protectors, and nutritional support. She said she did not know if Resident #7's heels got better or worse because she defers all wounds to the Wound Care MD.In a telephone interview on 8/21/25 at 2:57 pm, MD O said if the staff were using heel cushions, offloading, and repositioning for Resident #7, the heels would have gotten better and not opened into ulcers. She said if the DTIs to her heels opened into an ulcer, it would have been because the pressure was not relieved to her heels. She also said if a resident came to the facility with no wounds, and precautions were put in place to prevent PUs, there would be no reason why a resident would get a pressure ulcer.Record review of the facility's policy and procedure on Pressure Injury Prevention and Management, undated, read in part: This facility is committed to the prevention of avoidable pressure injuries, unless clinically unavoidable, and to provide treatment services to heal the pressure ulcer/injury, prevent infection and the development of additional pressure ulcers/injuries.The facility shall establish and utilize a systematic approach for pressure injury prevention and management, including prompt assessment and treatment; intervening to stabilize, reduce or remove underlying risk factors; monitoring the impact of the interventions; and modifying the interventions as appropriate.Licensed nurses will conduct a full body skin assessment on all residents upon admission/re­admission, weekly, and after any newly identified pressure injury. Findings will be documented in the medical record.Nursing assistants will inspect skin during bath and will report any concerns to the resident's nurse immediately after the task. Evidence-based interventions for prevention will be implemented for all residents who are assessed at risk or who have a pressure injury present. Basic or routine care interventions could include but are not limited to: Redistribute pressure (such as repositioning, protecting and/or offloading heels, etc.); Minimize exposure to moisture and keep skin clean, especially of fecal contamination; Provide appropriate, pressure-redistributing, support surfaces; Provide non-irritating surfaces; and Maintain or improve nutrition and hydration status, where feasible. The RN Unit Manager, or designee, will review all relevant documentation regarding skin assessments, pressure injury risks, progression towards healing, and compliance at least weekly, and document a summary of findings in the medical record.This was determined to be an Immediate Jeopardy (IJ) on 8/21/25 at 12:55pm. The ADM and the DON were notified on 8/21/25 at 12:55pm. The ADM was provided with the IJ template on 8/21/25 at 12:55pm.The following Plan of Removal submitted by the facility was accepted on 8/22/25 at 1:02pm.The plan of removal reflected the following:Name of Facility: [Name of facility]Date: 8/22/2025F686 - Treatment/Services to Prevent Pressure Ulcers1. Corrective Action Taken for the Resident(s) Found to Have Been AffectedResident #7 was admitted on [DATE] with redness to both heels and subsequently developed bilateral deep tissue injuries, progressing to an unstageable ulcer on the left heel The facility failed to prevent Resident #7 from acquiring DTIs to both heels and from the L heel progressing into an unstageable PU, when she was admitted with only redness to both heels.2. Corrective Action Taken for Residents Having the Potential to Be AffectedOn 8/21/25, immediately upon identification of the Immediate Jeopardy, licensed nurses conducted full head-to-toe skin assessments on all residents in the facility completed on 08/21/25. Two new residents were identified with new pressure areas, one new pressure injury to left medial foot and one new pressure injury to sacrum. Repositioning interventions are in place on each newly identified residents care plan and Kardex, both newly identified residents can reposition self. All Resident's Pressure Injury Risk Assessments were completed on 8/21/2025 by DON/Designee. All findings were documented and reviewed by the Director of Nursing, and physician orders were obtained for any new or existing areas of skin alteration. Preventive interventions, including heel elevation, use of heel boots, and use of pressure-relieving mattresses or cushions, were verified to be in place for all residents identified at risk completed on 8/21/2025 by DON/Designee. Kardex and Care plans were reviewed and updated to reflect individualized risk factors and interventions completed on 8/21/2025 by DON/Designee. In-servicing conducted by DON on 08/21/2025 with all full-time licensed staff included review of Kardex for current interventions in place for residents.3. Measures and Systemic Changes Put into PlaceOn 8/21/25, the Director of Nursing and wound nurse re-educated all fulltime/scheduled nursing staff, including registered nurses, licensed vocational nurses, and certified nursing assistants, on pressure ulcer prevention, early identification of skin changes, proper use of preventive devices, and documentation requirements. In-Servicing completed on 08/21/2025. Nursing staff will be in-serviced prior to start of their next scheduled shift, In-servicing will remain on-going for all new hires/PRN prior to the start of their assigned shift. AD HOC QAPI held with IDT Team and Medical Director, Skin assessment and wound management policies were reviewed and updated to include a comprehensive skin assessment conducted by the Wound Care Nurse on the day after admission or readmission to ensure assessments were completed accurately, completed on 08/22/2025. On 08/21/2025 daily meeting board was updated to include an admission tab ensuring all new admissions will receive a complete skin assessment upon admission, will be reviewed daily Monday thru Friday by DON/Designee and preventive interventions will be initiated and documented immediately. The Director of Nursing and Assistant Director of Nursing/Wound Care Nurse will ensure care plans are updated within 24 hours of any identified skin change or physician order. 4. Monitoring to Ensure Ongoing ComplianceBeginning 8/21/25, the Director of Nursing or Designee will perform audit of completed skin assessments of 5 residents daily for five days Monday through Friday, then two times weekly for four weeks, then weekly for two months, then random audit congoing to ensure continued compliance to confirm preventive interventions are in place, to ensure no residents are developing new pressure ulcers, and ensure that completed skin assessments were performed correctly. In addition, the Director of Nursing/Designee will perform direct observation of nursing staff to ensure heel elevation, turning/repositioning and use of pressure relief devices are consistently completed. Any noncompliance identified during audit will require immediate re-education, by DON/designee, with the Licensed Nurse who completed the skin assessment. Audit results are reported to the QAPI committee monthly, and corrective actions are initiated immediately if deficiencies are identified. Any staff found to be non-compliant with pressure ulcer prevention protocols will receive immediate re-education and disciplinary action if necessary. Compliance will be further validated by corporate clinical support during monthly monitoring visits. Starting 08/22/2025 and continuing forward, per updated Skin Assessment policy, the Wound Care Nurse will perform daily audits Monday-Friday of new admissions and re-admissions to ensure skin assessments were completed and correct. Any variance found will result in immediate re-education of Nursing Staff. Starting 08/22/2025, Certified Nursing Assistants will complete shower sheets on scheduled shower days which will be verified by Licensed Nurses and then turned into Wound Care Nurse for review and follow up as needed. The DON/Designee will review these logs daily during daily clinical meetings Monday through Friday to ensure timely follow up and accuracy. Completion Date - 08/22/2025From 8/22/25-8/23/25 a monitoring visit was conducted to ensure the facility was following its POR. The visits revealed:Record review revealed the skin assessments performed on 8/21/25 by the DON, found 2 residents with new pressure ulcers. Resident #8 was found to have an unstageable PU to her L inner foot and Resident #9 was found to have a PU to her sacrum. The facility notified the MDs for both residents and received orders.Record review of Resident #8's chart revealed the Head-to-Toe assessment performed on 8/22/25 that found the new PU, along with the Wound Assessment also performed on 8/22/25. Record review revealed MD orders for the PU found to the L inner foot, entered on 8/22/25. Record review also revealed the Care Plan was updated with the PU.Record review of Resident #9's chart revealed the Head-to-Toe assessment performed on 8/22/25 that found the new PU, along with the Wound Assessment also performed on 8/22/25. Record review revealed the MD orders for the PU found to the sacrum, entered on 8/22/25. Record review also revealed the Care Plan was updated with the PU.In an observation on 8/22/25 at 3:26pm, Resident #8 was asleep on her left side in bed. Her legs were under the covers, so it was undetermined if she had any heel protectors on.In an observation and interview on 8/22/25 at 3:30pm, Resident #9 was sitting up in bed with her heels elevated. She said the staff did find a new wound to her bottom, but it was not bothering her. She said they put new interventions in place like turning and putting her feet up.In an interview on 8/23/25 at 2:37pm, LVN D said she worked the 6am-2pm shift. She said she recently had in-services on wound care and ensuring it was done, assessing for PUs and how to assess for PUs, reporting to the MD and to the Wound MD if any skin issue were found, ensuring accurate skin assessments were done, and ensuring shower sheets were verified by the nurse and then turned over to the Wound Care Nurse if a skin issue was found. She also said the admission assessments were performed by the floor nurse and then the Wound Care Nurse performed them after.In an interview on 8/23/25 at 2:40pm, LVN G, also the Wound Care Nurse, said she worked the 2pm-10pm shift. She said she had in-services on skin assessments, PUs, documenting wounds, and calling the MD for orders. She said there were also in-services on the risk factors for PUs, and interventions for PUs. She said the admission/readmission skin assessment was done by the floor nurse and then re-assessed by the Wound Nurse. She also said if the CNA found skin issues during a shower, the shower sheet was filled out and then given to the nurse then the Wound Nurse.In an interview on 8/23/25 at 2:43pm, CNA I said she worked the 6am-6pm shift. She said she received in-services on ways to prevent PUs like repositioning and floating the heels. She said she also received in-services on ensuring the skin was checked and filling out shower sheets and giving them to the nurse if there were any skin concerns found.In an interview on 8/23/25 at 2:45pm, CNA T said she worked the 6am-6pm shift. She said she received in-services on skin assessments, giving shower sheets to the nurse or Wound Care Nurse if any skin issues were found, and interventions to prevent PUs like floating the heels, and repositioning.In a telephone interview on 8/23/25 at 3:21pm, CNA S said she worked the 6pm-6am shift. She said she received in services on PUs and how to look for them and what to do if she found any on a resident. She said she also received in-services on interventions to prevent PUs like turning, repositioning, and floating heels. She said she was also trained on filling out shower sheets if a skin concern was found and giving them to the supervisor.In a telephone interview on 8/23/25 at 3:50pm, LVN P said she worked the 10pm-6am shift. She said she had in-services on skin assessments, how to do them, what to look for, and that the Treatment Nurse would do the Admission/readmission assessments. She said they also received in-services on interventions to prevent PUs like turning, repositioning, and floating the heels. Also, she had in-services on the CNAs filling out the shower sheets and if they found any skin concerns, they needed to give the sheets to the nurse and then the nurse gave them to the Treatment Nurse.Record reviews performed by the Surveyor on 8/23/25:- Braden Scales (determines risk for skin breakdown) for all residents were completed on 8/21/25 and revealed 17 at risk, 4 at moderate risk, 2 at high risk, and 12 with no risk.- A list of residents whose Kardex and Care Plan had been reviewed by the DON on 8/21/25.- In-services given by the DON on 8/21/25 to the CNAs and Licensed Nurses on Early Identification of PUs with 24 staff signatures.- In-services given by the DON on 8/21/25 top the Nursing Staff on PU Prevention, Skin Audits, and ANE with 23 signatures.- In-services given by the DON on 8/21/25 to the Treatment Nurse, RNs, and LVNs on PU Prevention with 20 signatures.- Ad Hoc QAPI Meeting from 8/21/25-8/22/25 revealed MD M, the Medical Director, the ADM, the SW, the BOM, the HR Director, the Maintenance Director, the AD, the DM, and the Admissions Director were in attendance.- A sheet that said Admissions on the top and had a column starred that said, Skin Issues: Identified on Admission, Assessment with Notification and New Order for Treatment as Applicable. There was another column starred that said, If Skin Issue Identified, Accuracy of Classification/Stage of Wound Confirmed. The log did not have anyone on it yet.- The Skin Assessment Audits log had 3 residents that had been audited on 8/22/25 and were found to have preventative measures in place, the skin assessment was complete and accurate, and no corrective actions needed to be taken.- The Wound Care Nurse Admission/readmission Audits log was blank and did not have anyone on it yet. An Immediate Jeopardy (IJ) was identified on 8/22/2025. The IJ template was provided to the facility on 8/22/2025 at 12:55pm. While the IJ was removed on 8/23/2025 at 4:00pm, the facility remained out of compliance at a severity of actual harm that is not immediate jeopardy with a scope of pattern due to the facility's need to evaluate the effectiveness of the corrective systems.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to protect the resident's personal privacy during pers...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to protect the resident's personal privacy during personal care for 1 (Resident #5) of 7 residents reviewed for privacy.- CNA I failed to provide privacy during incontinence care for Resident #5 whose naked buttocks were completely exposed and seen through the window by Surveyor walking by.This failure places residents at risk for embarrassment and a lack of privacy.Findings included:Record review of Resident #5's undated face sheet revealed he was a [AGE] year-old male admitted [DATE] with diagnoses of atherosclerotic heart disease (blockage in the arteries to the heart), cognitive communication deficit, lack of coordination, muscle weakness, and problems following cerebrovascular disease (disorders affecting the blood vessels/blood supply to the brain).Record review of Resident #5's Annual MDS assessment dated [DATE] revealed a BIMs score of 15 out of 15 which indicated normal cognition. He had an impairment on one side of his upper extremities and an impairment on both sides of his lower extremities. The resident was substantial/max assist (Helper does more than half the effort) with all ADLs and was incontinent of bowel and bladder. Record review of Resident #5's care plan dated 6/24/22 revealed the following care areas: *Focus: Resident #5 had bladder incontinence. The goal was to remain free from skin breakdown due to incontinence through the review date. Interventions included changing the resident every 2hrs and PRN and establish voiding patterns. *Focus: Resident #7 had potential for alteration in bowel function/incontinence and/or constipation. The goal was to not develop any GI complications. Interventions included keeping the resident clean and dry, and keeping the call light in reach. *Focus: The resident had an ADL self-care deficit r/t R BKA. The goal was to maintain current level of function through the review date. Interventions included Personal Hygiene: The resident required staff participation with personal hygiene, the resident required staff participation to reposition and turn in bed, and the resident required staff participation to use the toilet.In an interview and observation on 8/12/25 at 1:56pm, CNA I was providing incontinence care to Resident #5 without the privacy curtain drawn and the Surveyor saw Resident #5's whole backside exposed through the window while walking down the hall. CNA I said the privacy curtain was stuck, and she could not pull it all the way around. She said she should have pulled harder instead of going ahead and changing the resident. She said she would be embarrassed if that happened to her and she had been trained on privacy/dignity.In an interview on 8/12/25 at 2:00pm, Resident #5 said he did not know he was exposed during incontinence care. He said CNA I normally would pull the privacy curtain all the way around. He said, He did not see it when asked if it bothered him that he was exposed during incontinence care.In an interview on 8/12/25 at 4:47pm, the ADM said she expected staff to pull the privacy curtain all the way around and close the door before performing incontinence care for the privacy of the residents.Record review of the facility's policy and procedure on Perineal Care, undated, read in part: It is the practice of this facility to provide perineal care to all incontinent residents during routine bath and as needed in order to promote cleanliness and comfort, prevent infection to the extent possible ' and to prevent and assess for skin breakdown. Provide privacy by pulling privacy curtain or closing room door if a private room.Record review of the facility's policy on Promoting/Maintaining Resident Dignity, undated, read in part: It is the practice of this facility to protect and promote resident rights and treat each resident with respect and dignity as well as care for each resident in a manner and in an environment, that maintains or enhances resident's quality of life by recognizing each resident's individuality. All staff members are involved in providing care to residents to promote and maintain resident dignity and respect resident rights. Maintain resident privacy. Random observations and/or verifications are conducted by the Director of Nursing Services (DNS), or designee, to ensure compliance with this policy.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to ensure that residents received treatment and care i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to ensure that residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices for 5 of 33 residents (Resident #1, Resident #2, Resident #3, Resident #4, and Resident #6) reviewed for quality of care.The facility failed to perform weekly skin assessments on the residents for several weeks.This failure could place residents at risk for skin breakdown and/or wounds without receiving treatment or worsening of skin breakdown or wounds.Findings included:1. Record review of Resident #1's undated face sheet revealed she was a [AGE] year-old female admitted originally on 5/21/21, with the most recent admission being 7/25/25. She had diagnoses of type 2 diabetes mellitus (body does not produce insulin or resists it), stage 3 pressure ulcer (fat is visible, but not bone), cognitive communication deficit (difficulty in communication due to attention or memory), hemiplegia of left side (paralysis), contracture of right lower leg (shortening or tightening of muscles, tendons, or ligaments), contracture of left lower leg, and dementia (decline in mental ability affecting daily life).Record review Resident #1's Quarterly MDS assessment dated [DATE], revealed a BIMs score of 4 out of 15 which indicated severely impaired cognition. The resident had impairment on both sides of her upper and lower extremities and was dependent (helper does all of the effort) with all ADLs. The MDS revealed the resident had a Stage 3 pressure ulcer, and a Stage 4 (exposed bone, tendon or muscle) pressure ulcer. She also had 2 unstageable pressure injuries.Record review of Resident #1's care plan dated 5/22/21 revealed the following: *Focus: Resident had a Stage 3 pressure injury of the L Lateral Knee (outside of the knee) that was now a Stage 4 pressure injury after being readmitted from the hospital on 7/25/25 (Initiated: 9/5/24, Revised: 8/2/25). The goal was for the resident to remain free from further breakdown. An intervention was conducting weekly skin assessment per facility policy. *Focus: Resident had impaired physical mobility r/t decreased ROM to L hand (Initiated: 11/21/24). The goal was to reduce further contraction through next review. Interventions included monitoring R hand skin integrity, circulation, and motion. *Focus: Resident had a pressure ulcer/DTI to the L medial (inside) heel after readmission from the hospital on 7/25/25 (Initiated: 4/23/25, Revised: 8/2/25). The goal was to remain free from further breakdown through the review date. Interventions included skin assessment to be completed per facility policy and conduct a weekly skin inspection. *Focus: Resident had a pressure injury to the L plantar (bottom) foot (Initiated: 8/5/25). The goal was for her skin to remain intact through the review date. Interventions included conducting a weekly skin inspection and diabetic foot monitoring. *Focus: Resident had pressure injury to R Ischium (hip) on readmission 7/25/25 (Initiated: 7/25/25, Revised: 8/2/25). The goal was to show s/s of healing through the review date. Interventions included monitoring for tissue breakdown, monitoring for infection, and notifying MD if necessary. *Focus: Resident had pressure injury to R dorsal great toe (top of big toe) on readmission 7/25/25 (Initiated: 7/25/25, Revised: 8/2/25). The goal was to show s/s of healing through the review date. Interventions included monitoring for tissue breakdown and monitoring for infection.Record review of Resident #1's Physician Orders from 8/12/25, revealed an order from MD J for weekly head to toe skin assessments every night shift on Tuesdays, which was ordered on 7/25/25 to start on 7/29/25. Record review of Resident #1's medical records revealed an initial skin assessment was performed on re-admission 7/25/25 at 11:56am. Record review of Resident #1's assessments on 8/12/25, revealed the weekly wound reports were being performed.Record review of Resident #1's July 2025 MAR-TAR revealed LVN P initialed that she performed the skin assessment on 7/29/25. No weekly skin assessment for 7/29/25 was found in the resident's chart.Record review of Resident #1's August 2025 MAR-TAR revealed LVN P initialed that she performed the skin assessment on 8/5/25. No weekly skin assessment for 8/5/25 was found in the resident's chart.In an observation and interview on 8/12/25 at 2:10pm, a skin assessment was performed on Resident #1 by LVN G and CNA I. No new skin issues were found. There were wounds on the resident's L thigh, L knee, R toe, and R hip. Per LVN G, the wounds were already being treated by wound care. The resident was not interviewable. 2. Record review of Resident #2's undated face sheet revealed he was a [AGE] year-old male admitted on [DATE] with diagnoses of ESBL (type of multi-drug resistant organism) resistance, prediabetes, paraplegia (paralysis of lower extremities), cognitive communication deficit (difficulty in communication due to attention or memory), bipolar (mood swings ranging from depressive lows to manic highs), and depression.Record review of Resident #2's admission MDS assessment dated [DATE] revealed a BIMs score of 15 out of 15 which indicated normal cognition. The resident had impairment on both sides of his upper and lower extremities and was dependent with almost all ADLs. The resident had a foley catheter (tube into bladder to drain urine) and was incontinent of bowel. The MDS revealed the resident had no unhealed pressure ulcers/injuries.Record review of Resident #2's care plan dated 6/25/25 revealed a Focus: Resident had a Stage 3 pressure injury that he was admitted with, to his sacrum (tailbone) (Initiated: 6/25/25, Revised: 6/29/25). The goal was for the resident to remain free from further breakdown through the review date. An intervention was to conduct weekly skin inspections.Record review of Resident #2's medical records revealed an initial skin assessment that was performed on 6/25/25 at 3:48pm. Further review revealed no additional skin assessments.Record review of Resident #2's Physician Orders from 8/12/25, revealed no orders for weekly skin assessments.In an observation on 8/12/25 at 1:25pm, a skin assessment was performed on Resident #2 by LVN D and LVN G. No skin issues were found, and the sacrum pressure ulcer was gone. The resident was not interviewable. 3. Record review of Resident #3's undated face sheet revealed she was a [AGE] year old female admitted on [DATE] with diagnoses of hemiplegia and hemiparesis (paralysis and weakness) on the right side after a stroke, type 2 diabetes mellitus (body does not produce insulin or resists it), functional quadriplegia (paralysis of upper and lower extremities), epilepsy (seizures), and muscle wasting/atrophy to the right and left lower leg.Record review of Resident #3's Quarterly MDS assessment dated [DATE] revealed a BIMs score of 15 out of 15 which indicated normal cognition. The MDS revealed she had impairment on both sides of her upper and lower extremities, and she was dependent on staff for all ADLs. The resident was incontinent of bowel and bladder. The MDS revealed the resident had 1 unstageable pressure injury and was receiving care.Record review of Resident #3's care plan dated 2/19/25 revealed a Focus: Resident had a Stage 1 (redness with no open areas) pressure ulcer to the R medial (inside) foot (Initiated: 4/24/25). The goal was for the resident's skin to remain intact through the review date. Interventions included conducting weekly skin inspections, notifying the MD if symptoms worsen, and skin assessments to be completed per facility policy.Record review of Resident #3's Physician Orders from 8/12/25, revealed an order from MD M for weekly head to toe skin assessments every Tuesday evening, ordered on 2/19/25 to start on 2/25/25.Record review of Resident #3's assessments revealed the last weekly skin assessment was performed on 7/22/25 at 8:09pm.Record review of Resident #3's July 2025 MAR-TAR revealed LVN G initialed she performed the weekly skin assessment on 7/29/25. No weekly skin assessment was found in the resident's chart for 7/29/25. Record review of Resident #3's August 2025 MAR-TAR revealed a blank spot for the weekly skin assessment on 8/5/25.In an interview on 8/12/25 at 4:00pm, the ADM said she ensured LVN G performed a skin assessment on Resident #3 and there were no skin issues found. 4. Record review of Resident #4's undated face sheet revealed he was an [AGE] year-old male originally admitted on [DATE], with the most recent admission being 2/11/25. He had diagnoses of atrial fibrillation (irregular heartbeat), type 2 diabetes, COPD (lung diseases that cause airflow blockage and breathing problems), heart failure (heart does not pump blood effectively), cerebral infarction (stroke), and pneumonia (infection in the lungs).Record review of Resident #4's Quarterly MDS assessment dated [DATE] revealed a BIMs score was unable to be performed. The resident had impairment on both sides of his upper and lower extremities and was dependent for all ADLs. The resident was incontinent of bowel and bladder but had no pressure injuries. She did have some MASD (skin breakdown from moisture).Record review of Resident #4's care plan dated 8/8/24 revealed a Focus: Resident had physical functioning deficit r/t self-care impairment (Initiated: 10/20/24). The goal was that the resident would maintain current level of functioning. The interventions included inspecting the skin and report any redness, rashes, or open areas.Record review of Resident #4's Physician Orders from 8/12/25, revealed an order from MD J for weekly head to toe skin assessments to be done every Tuesday evening, ordered on 2/11/25 to start on 2/13/25.Record review of Resident #4's assessments revealed the last weekly skin assessment was performed on 7/31/25 at 9:29pm.Record review of Resident #4's August 2025 MAR-TAR revealed LVN G initialed she performed the weekly skin assessment on 8/7/25. No weekly skin assessment was found in the resident's chart for 8/7/25.In an interview on 8/12/25 at 4:00pm, the ADM said she ensured LVN G performed a skin assessment on Resident #4 and the only skin issue that was reported to her was redness to his groin. 5. Record review of Resident #6's undated face sheet revealed she was a [AGE] year-old female originally admitted on [DATE], with the most recent admission being 6/2/25. She had diagnoses of respiratory failure (not enough oxygen in the blood), type 2 diabetes (body does not produce insulin or resists it), atrial fibrillation (irregular heartbeat), congestive heart failure (heart is not able to pump the fluid out of the body), and hypertensive heart/chronic kidney disease with heart failure (high blood pressure that caused kidneys/heart to fail).Record review of Resident #6's Significant Change MDS assessment dated [DATE] revealed a BIMs score was unable to be performed. The resident had impairment on both sides of her upper and lower extremities and was substantial/max assist with ADLs. The MDS revealed the resident was incontinent of bowel and bladder and she had a Stage 2 (shallow open ulcer or open/ruptured blister) pressure injury and was receiving care.Record review of Resident #6's care plan dated 1/14/21 revealed a Focus: Resident #6 had potential for pressure ulcer development r/t immobility (Initiated: 4/14/21, Revised: 6/3/21). The goal was to have intact skin through the review date. The interventions included following the facility's policies/protocols for the prevention of skin breakdown.Record review of Resident #6's Physician Orders from 8/12/25, revealed an order from MD M for weekly skin assessments every Tuesday evening, ordered on 5/24/25 to start on 5/27/25.Record review of Resident #6's weekly skin assessments revealed the last weekly skin assessment was performed on 7/22/25 at 7:58pm.Record review of Resident #6's assessments revealed weekly wound assessments were performed until 8/1/25, when her pressure ulcer healed.Record review of Resident #6's July 2025 MAR-TAR revealed LVN G initialed she performed the weekly skin assessment on 7/29/25. No weekly skin assessment was found in the resident's chart for 7/29/25.Record review of Resident #6's August 2025 MAR-TAR revealed a blank spot on 8/5/25 for the weekly skin assessment.In an observation on 8/12/25 at 1:36pm, a skin assessment was performed on Resident #6 by LVN G and CNA T. Redness was found to her L lateral foot, R underarm, and R buttock, but no open areas.In an interview on 8/12/25 at 9:59am, LVN D said the floor nurse performed the weekly skin assessment according to the schedule they had posted at the nursing station. She said if the resident was being treated by wound care, then the wound care nurse would do the weekly skin assessment. She said if a weekly skin assessment was not performed, they could miss skin issues.In an interview on 8/12/25 at 10:50am, LVN G said she was the Wound Care Nurse. She said the weekly skin assessment should still be performed by the floor nurse, even if they had wounds. She said she filled out the Weekly Wound Review and it was based off the measurements the Wound Care MD gave her.In an interview on 8/12/25 at 11:41am, the ADM said a skin assessment was performed at every admission and was documented under the Admission/Baseline Care Plan. She said then weekly, a head-to-toe skin assessment was performed by one of the 3 different shifts, according to the schedule at the nursing station. The ADM said the Weekly Wound Review should be done along with the Weekly Skin assessment. The ADM said the nurses were trained on performing skin assessments and knew the schedule on when to perform them. She said she did not know why the nurses were not doing the skin assessments and had not heard anything from them about the assessments not being done.In an interview on 8/12/25 at 3:15pm, the ADM said she investigated the reason for the skin assessments not being done and Resident #2's weekly skin assessments were never triggered in the EMR. She said she would call the company to see what was going on. The ADM said even though it did not trigger in the system, the nurses should have known to do the assessment, even if they had to do it on paper.In an interview on 8/12/25 at 4:47pm, the ADM said after investigation of the other resident's skin assessments not being done, she thinks they were overlooked. She said the ADON normally would follow up on skin assessments to ensure they got done and she had not had an ADON in a few weeks. She said she also was in between DONs so everyone was stretched thin. She said if skin assessments were not done, they could miss skin issues and residents could get wounds.Record review of the facility's policy and procedure on Skin Assessment, undated, read in part: It is our policy to perform a full body skin assessment as part of our systematic approach to pressure injury prevention and management.A full body, or head to toe, skin assessment will be conducted by a licensed or registered nurse upon admission/re-admission, daily for three days, and weekly thereafter. The assessment may also be performed after a change of condition or after any newly identified pressure injury.Document if resident refused assessment and why.
Feb 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to treat each resident with respect and dignity and c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident's individuality for 1 (Resident #1) of 4 residents reviewed for resident rights. -The facility failed to honor Resident #1's request of wearing a mask before entering her room on 02/21/25. This failure could place residents at risk for a lack of self-determination and quality of life. The findings included: Record review of Resident #1's admission Record, dated 02/21/25, revealed a [AGE] year-old female who was admitted to the facility on [DATE]. Her diagnosis included multiple sclerosis (autoimmune disease resulting in damage to the insulating covers of nerve cells in the brain and spinal cord), bipolar disorder (mental health condition that causes extreme mood swings), and muscle weakness. Record review of Resident #1's MDS Quarterly Assessment, dated 12/08/24, revealed a BIMS score of 13, indicating she was cognitively intact. Further review revealed resident required substantial/maximal assistance (helper does more than half the effort) with toileting, shower/bathe, and lower body dressing. Resident was dependent (the assistance of 2 or more helpers was required for the resident to complete the activity) with upper body dressing. Multiple sclerosis was checked under Section I - Active Diagnoses, Neurological. Record review of Resident #1's Care Plan Report, undated, revealed the resident had ADL self-care performance deficit related to multiple sclerosis. Observation on 02/21/25 at 9:56 a.m., revealed Resident #1 had a red sign posted on the outside of her room door that read Do Not Enter Without A Mask - [Family Name]. Nurse A was observed exiting resident's room without a mask. Observation on 02/21/25 at 10:27 a.m., revealed MA A entered resident room without a mask, did not ask if she needed to wear a mask, administered resident's medications, and then left the room. During an interview on 02/21/25 at 10:14 a.m., Resident #1 said Nurse A was not wearing a mask when she entered her room and neither do other staff members (names unknown). She said her reason for wanting everyone entering her room to wear a mask was because her immune system was already shot, and they have been having COVID-19. She said it had been months since they had COVID-19 in the building, but she still wants masks to be worn. She said she did not tell Nurse A anything about not wearing a mask because it is posted on the door and feels she does not need to tell her or staff to wear one every time they enter her room. During an interview on 02/21/25 at 10:29 a.m., MA A said Resident #1's request to wear a mask when entering her room was being honored. She said the resident told her she did not have to wear a mask. She said she would ask the resident if she needed to wear a mask. MA went to resident's room, opened door, and asked Resident #1 while standing at the entrance to the room if she wanted her to wear a mask when she entered her room. Resident told MA A she wanted her to wear a mask. During an interview on 02/21/25 at 11:50 a.m., Nurse A said Resident #1 picked and chooses who she allows to enter the room with a mask, and who she does not want to enter the room without a mask. She said the resident gave her permission to enter the room without a mask. She said she was in her room because the resident wanted her television remote. She said the resident always allows her to go into her room without a mask. She said when the resident explained the sign to her, she said it was for the staff, and she was ok with the same staff going in and out of the room without a mask, but was not okay with it during COVID-19. She said she asked the ADON about the sign on Resident #1's door and was told it was the family's preference as the sign indicated. She said when she first started working at the facility, she would wear a mask, but there came a time when she was in the hall and the resident asked for her PRN medication. She said ok, but she needed to go get a mask, but the resident said it was okay she did not need one and so she went in and gave her medication . She said it was the resident's own preference that a mask be worn and that she was able to consult with the resident if she could enter without a mask. She said the resident gave her permission to enter without a mask earlier that day because she just needed her television remote. She said not honoring a resident's right could cause or be like mental abuse. During a follow-up interview on 02/21/25 at 12:35 p.m., Resident #1 said staff just came in her room and do not ask her if it is okay to enter without a mask. She said everyone comes in without a mask. She said staff have never asked her if it was okay for them to enter without a mask. She said she should not have to say anything because the sign in posted in their face on her room door. She said staff do what they want. She said her parents come and visit on Sundays and always wear a mask. She said it makes her feel disrespected when they go in her room without wearing a mask. During an interview on 02/21/25 at 11:34 a.m., the DON said if a resident wanted nursing staff to wear a mask when entering their room, the expectation was for the staff to meet their request. When asked about the consequence of not honoring a resident's request, she said she guessed it would affect them psychologically. She said if she were the patient, she would be upset. She said she was aware that Resident #1 had a sign posted on her room door saying something about asking to wear a mask upon entering. She said she was pretty sure the nursing staff was aware because there was a sign posted on the door. Record review of the facility's Statutory of Patients' Rights policy, dated 08/2024, read in part .Statement of Resident's Rights in Texas .The facility must encourage and assist you to fully exercise your rights .You have a right to .4. Be treated with courtesy, consideration, and respect .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews, the facility failed to provide food that accommodates resident allergies, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews, the facility failed to provide food that accommodates resident allergies, intolerances, and preferences for 1 (Resident #1) of 4 residents reviewed for dietary services. -The facility failed to honor Resident #1's food preference according to her meal ticket by serving her pork, which her meal ticket reflected she disliked. This failure could place residents at risk for possible weight loss, and a diminished interest in meals and quality of life. The findings included: Record review of Resident #1's admission Record, dated 02/21/25, revealed a [AGE] year-old female who was admitted to the facility on [DATE]. Her diagnoses included multiple sclerosis (autoimmune disease resulting in damage to the insulating covers of nerve cells in the brain and spinal cord), bipolar disorder (mental health condition that causes extreme mood swings), and muscle weakness. Record review of Resident #1's MDS Quarterly Assessment, dated 12/08/24, revealed a BIMS score of 13, indicating she was cognitively intact. Further review revealed resident required set up or clean up assistance (helper sets up or cleans up) with eating. Record review of Resident #1's Care Plan Report, undated, revealed the resident was on a regular diet with thin liquids. Observation on 02/21/25 at 10:14 a.m. of Resident #1's meal ticket, dated February 2025, revealed pork was listed as one of the resident's dislikes. During an interview on 02/21/25 at 10:14 a.m., Resident #1 said she did not eat pork because she was Muslim. She said the facility had been serving her pork and the last time it happened was that past Tuesday, 02/18/25. She said sometimes she would have them bring her something different or family will bring her food to eat. She said it makes her mad when she was served the wrong food. During an interview on 02/21/25 at 11:50 a.m., Nurse A said she had been working at the facility for maybe a week. She said Resident #1 has complained about something that was on her meal tray (item unknown) that should not be on there. She said she offered the resident a substitute and the dietary manager did as well, but she refused. During a telephone interview on 02/21/25 at 2:40 p.m., CNA A said she checked all the meal tickets. She said she knew Resident #1 did not eat pork. She said resident was served pork because she did not look under the food cap cover that was over the plate. She said she took the tray into the resident's room, lifted the top, asked if she wanted it, because she refuses a lot. She said she saw it was pork and took the tray back. She said the resident called her back to her room and gave her a note. She said she does not remember what the note said. She said Resident #1 told her she was not going to eat the meal. During a telephone interview on 02/21/25 at 2:22 p.m., Dietary Aide A said they prepared the food in kitchen, rolled carts out, and the CNAs delivered the meals. She said meal tickets were printed out every day which told them the resident's name, diet, allergies, likes, and dislikes. She said the cook made the plate and they checked the meal ticket against the meal as they put them on the cart. She said if she sees the ticket and they were having something they do not like, they will try to accommodate with something they like. She said approximately a couple of weeks ago, Resident #1 wrote a note and had a CNA bring the note to the kitchen. She said the note said something about what she did not fucking eat. She said she went and spoke to Resident #1, told her they made a mistake, and asked her what she could get her to eat. She said the resident said she did not want anything and said she would not eat it if the President brought it there. During an interview on 02/21/25 at 1:27 p.m., the Administrator said she knew the serving of the wrong food items had been happening. She said staff would get the ticket, put it on the tray, and then deliver the meal without verifying if the meal was correct. She said the aides would say they knew by memory what residents ate what, but she told them no, they did not know by memory. She said Resident #1 received a pork chop for dinner about 2 ½ weeks ago and wrote a nasty note saying, I do not eat fucking pork, can't you read. She said on resident's meal ticket it said in two different areas, no pork. She said staff were now looking at the tickets. She said she did not know how it affected Resident #1 when she is served the wrong food item, as it is just a preference. She said she also moved pork over to the allergy area on the resident's meal ticket so she would not get pork. She said the Dietary Manager was on leave.
Oct 2024 5 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0552 (Tag F0552)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to inform residents in advance of the risks and benefits of proposed...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to inform residents in advance of the risks and benefits of proposed care and treatment for 1 of 5 residents (Resident #19) reviewed for resident rights. The facility failed to obtain a signed consent for antipsychotic medication, Wellbutrin XL Oral Tablet Extended Release 24-hour 150 MG, administered to Resident #19. The failure affected residents who received psychoactive medications without informed consents and placed them at risk of receiving treatments without informed consent. Findings included: Record review of Resident # 19's face sheet provided by the facility on 10/31/2024 revealed that Resident # 19 [NAME] a 61 -year-old male who admitted to the facility on [DATE] and had an active diagnosis of bipolar disorder (a mental illness that causes unusual shifts in a person's mood, energy, activity levels, and concentration) with an onset documented as of 09/05/2024. Record review of the comprehensive MDS assessment revealed Resident # 19's Brief Interview for Mental Status (BIMS) score of 15, indicating the resident was able to complete the interview. The MDS assessment for Resident #19 revealed had an active psychotic disorder of bipolar disorder and had received an antipsychotic. Record review of Resident #19's physician's order summary report revealed the following order: Wellbutrin XL Oral Tablet Extended Release 24-hour 150 MG give one ablet by mouth one time a day for depression with a start date of 09/17/2024. Record review of Resident #19's MAR revealed Wellbutrin XL Oral Tablet Extended Release 24-hour 150 MG was administered by the facility's nursing staff on 09/17/2024 thru 09/25/2024 to Resident #19. Interview om 10/30/2024 at Nurse P stated that the provider is responsible for ensuring the resident is informed of the medications prescribed. He stated the nurse is responsible for ensure that a signed consent is obtained prior to administering medication. He stated the resident have the right to be informed of the treatment and medication provided. He stated that when a resident was not informed it deprived the resident of their right to understand the treatment plan, including potential risks, benefits, and alternatives. Interview on 10/30/2024 at 3:00 PM, the DON stated that the nurses were required to confirm that there [NAME] a signed Form 3713 consent for Wellbutrin XL Oral Tablet Extended Release 24-hour 150 MG. The DON stated the facility failed to obtain a consent on 09/17/2024. She stated the nurse is responsible for ensure that a signed consent is obtained prior to administering medication The DON stated she was made aware by Resident #19 that he was taking the medication. She stated that once she was made aware the provider was notified and the medication was discontinued on 09/25/2024, the day she was notified. The DON stated the failure placed the resident at risk for not being informed about his mediation and treatment he was receiving. The Medication Administration and Antipsychotic Medication Use/Consent Policy was requested. Interview on 10/31/2024 at 4:45 PM, the Administrator stated that the nurses [NAME] required to ensure that there was a signed consent for Antipsychotic Medication prior to administering. The Administrator stated the failure placed the resident at risk for not being informed about his mediation and treatment he was receiving. Interview on 10/30/2024 at 3:30 PM, Resident #19 stated the facility did not inform him he was taking Wellbutrin and he did not provide consent for the medication. He stated that he received antipsychotic medication but did not know the medications dosage and side effects associated with medications. He stated he learned he was taking the medication after he requested his medication record on 09/25/2024. He stated that he informed the DON that he did not consent to taking Wellbutrin and the medication was then discontinued. The facility failed to provide the facility policy for Psychoactive Medication Informed Consent.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to coordinate assessments with the Preadmission Screen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to coordinate assessments with the Preadmission Screening and Resident Review (PASRR) program to the maximum extent practicable for 1 of 5 residents (CR #236) reviewed for PASRR. The NF was notified and instructed to submit a NFSS Request by a specific deadline but failed to do so. The NFSS Request submittal was denied and there was not a follow up submittal to ensure the request was approved to provide specialized services for PASRR for the CR #236 This failure could place residents requiring PASRR services at risk of not having their special needs assessed and met by the facility. Findings included: Record review of CR # 236's face sheet provided by the facility on 10/28/2024 revealed that CR # 236 [NAME] a 45 -year-old female who admitted to the facility on [DATE] and had an active diagnosis of Major Depressive Disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest) with an onset documented as of 01/29/2021. CR #236 discharged from the facility on 06/04/2024. Record review of the PASRR Level 1 Screening for CR #236 dated for 12/04/2023 indicated no mental health illness, intellectual disability, and developmental disability. It was determined that resident was eligible for PASRR specialized services. Record review of CR #236's care plan dated 08/19/2024 read in part CR #236 is dependent on staff for activities, cognitive stimulation, and social interaction related to cognitive deficits, physical limitations. Care Plan revealed no documentation of PASRR Specialized Services (Therapies and Assessments OT and PT) by 1/29/2024, DME for Mattress and CMWC (Customized Manual Wheelchair). Record review of email dated, 02/23/2024, HHS PASRR Program Specialist informed the facility of non-compliance with the requirements outlined in the Texas Administrative Code, Chapter 19, Subchapter BB, section §19.2704(i)(7)(A), which states facility must initiate nursing facility specialized services within 20 business days after the date that the services are agreed to in the IDT meeting for the resident we spoke about. The facility was instructed to submit a NFSS request form for PASRR Specialized Services (Therapies and Assessments OT and PT) by 1/29/2024, DME for Mattress and CMWC (Customized Manual Wheelchair) by 1/31/2024 through the Texas Medicaid and Healthcare Partnership (TMHP) Long Term Care Portal found. On 10/30/2024 at 11:00AM in an interview with DON, the DON stated that the MDS Coordinator is responsible for ensure that PASRR are completed. She stated that when the PASRR is not completed and submitted timely it could impact the resident's ability to receive PASRR specialized services and overall affect the resident's wellbeing. On 10/30/2024 at 11:20AM in an interview with the facility's Administrator, the Administrator stated that she was not aware of who was responsible for completing PASRR as she had only work at the facility for three days. She stated that PASRR should be completed timely and submitted to aid in the resident's ability to receive PASRR. She stated when PASRR wasn't completed and submitted for resident's who required specialized services the resident was at risk for not receiving the services needed. On 10/30/2024 at 1:00 PM in an interview and record review with MDS Coordinator revealed that she completed an updated PASRR Level 1 screening on 12/04/2023 prior to her employment with the facility. She stated that Resident #36's PASRR Level 1 screen was completed on 12/04/2024 but services were not provided. The MDS Coordinator stated she did not know why the NFSS follow up request was not submitted for CR #236. She stated that after speaking with the facility's corporate MDS she was informed that the NFSS Request was not submitted because CR #236 was identified as Medicaid Pending. She said that it would be important for a resident to receive PASRR services if they qualified. The MDS Coordinator said that the potential risk to a resident for not having the NFSS Request submitted, would be that the resident would not receive the necessary services the resident qualified for. Record review of the facility's Resident Assessment-Coordination with PASRR Program policy dated implemented 06/2023 and Date Revised: 06/2023 revealed 9. Any resident who exhibits a newly evident or possible serious mental disorder, intellectual disability, or a related condition will be referred promptly to the state mental health or intellectual disability authority for a level II resident review .b. A resident whose intellectual disability or related was not previously identified and evaluated through PASRR.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure residents were free from significant medicat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure residents were free from significant medication errors for 1 of 12 residents (Resident #132) reviewed for significant medication errors. The facility failed to ensure Metoprolol Tartrate (a blood pressure (BP) medication given to lower (high blood pressure) and treat heart failure) was administered on 10/28/2024 and 10/29/2024 to Resident #132 as ordered on 10/25/2024 by the physician. This failure could place residents at risk of not receiving desired therapeutic outcomes, increased side effects, or a decline in health. Findings included: Record review of Resident #132's admission face sheet, undated, reflected an [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included: hypertension (high blood pressure), heart failure (a chronic condition in which the heart not pumping blood as well as it should), and respiratory failure. Record review of Resident #132's baseline care plan dated 10/25/2024 reflected: Baseline Care plan summary: Resident #132 was alert and oriented. The resident's cognition was intact. Resident #132 received antihypertensives (medications used to treat high blood pressure). Resident #132's medication reconciliation (the process of ensuring a resident's hospital medications were reviewed and up to date) was completed. Resident #132's baseline summary reflected baseline care plan and medication list was reviewed with the resident and/or resident representative. Record review of Resident #132's Order Summary report active orders dated as of 10/30/2024 revealed Metoprolol Tartrate Tablet 25Mg. Give one by mouth in the morning for hypertension. Hold for SBP less than 110 and heart rate (HR) less than 60. Order dated 10/25/2024. Record review of Resident #132's October 2024 Medication Administration Record (MAR) dated 10/01/2024 -10/31/2024 reflected, the resident was not administered Metoprolol Tartrate 25 Mg when the physician's set parameter of SBP less than 110 and HR less than 60 were within parameters. The medication was held on: 10/28/2024 6:00-10:00 AM with BP 142/50 and HR 70 by MA A 10/29/2024 6:00-10:00AM with BP 115/50 and HR 72 by MA A Continued review of Resident #132's MAR revealed MA A coded 7 on 10/28/2024 and 10/29/2024. Review of the chart code revealed 7 indicted SBP below set parameters. Hold medications. Effective. In an observation and interview on 10/30/2024 at 9:22 AM revealed Resident #132 in bed. Resident #132 was awake, alert, and oriented. Resident #132 stated she was getting her medicine good. Resident #132 stated they take good care of her, and she felt good. In a phone interview on 10/30/2024 at 11:35 AM the facility pharmacy representative stated the purpose of Metoprolol was to lower high blood pressure. The pharmacy representative stated the physician ordered the SBP and HR parameter because we do not want the BP to go too low. The pharmacy representative stated based on the ordered parameters and the resident's SBP and HR the medication should not have been held for those two days. The pharmacy representative stated the risk was they would not be treating the resident's condition and over time it could be a problem. In a phone interview on 10/30/2024 at 12:56 PM MA A stated she administered Resident #132's medications on 10/28/24 and 10/29/24. MA A stated she did not administer the Metoprolol because either the SBP or DBP was too low. MA A stated she believed she held it due to the resident's DBP being low, in the 50's. MA A stated she coded the dose as 7 due to her holding the medicine. The MA stated the risk of not giving the medication was the BP could go too high. In an interview and record review on 10/31/2024 at 11:21 AM the DON stated after review of Resident #132's physician's order, the Metoprolol should not have been held. The DON stated the DBP was low but there was no parameter set for the DBP. The DON stated she expected the physician's order and the ordered parameters to be followed. The DON stated the physician should have been called and asked if the medication should be held or administered. She stated to prevent this, they would reeducate staff on medication administration . In an interview on 10/31/2024 at 1:00 PM with the Administrator , she stated she expected the person administering the medications to be licensed or a trained MA. The Administrator stated she expected the physician's order to be followed. She expected the job to be done correctly. The Administrator stated the risk of not giving the blood pressure medication could cause the blood pressure to go high. The resident was at risk of a complication from high blood pressure like a stroke. She stated to prevent this again, they would retrain on medication administration. Record review of the facility policy titled Administering Medication revised dated April 2019 read in part . Policy Statement: Medications are administered in a safe and timely manner, and as prescribed . Policy Interpretation and Implementation 4. Medications are administered in accordance with prescriber orders, including any required time frames .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and record review, the facility failed to ensure that drugs and biologicals used in the facility were secured properly for two residents (Resident# 14 and Resident #...

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Based on observations, interviews, and record review, the facility failed to ensure that drugs and biologicals used in the facility were secured properly for two residents (Resident# 14 and Resident #18) of five residents reviewed for pharmacy services. -The office of the ADON was open and accessible to staff and residents. There were two blister pack cards of controlled medications. Staff were within sight of the open door. The deficient practice placed the facility at risk for drug diversion. Findings included: Observation on 10/31/24 at 3:25 p.m. revealed the DON and the ADON left the ADON's office. They walked down Hall 300 and exited the facility. Observation revealed the office was adjacent to the nurses' station. Observation on 10/31/24 at 3:30 p.m. revealed there were five unidentified staff within sight of the open door. Continued observation from outside of the doorway revealed there was an over-bed table just inside the office. On the over-bed table was a laptop computer and two medication cards with count sheets secured around them with rubber bands. There was no staff in the office. The State Surveyor asked LVN G to accompany him into the office. Continued observation revealed the first card consisted of 77 tablets of Acetaminophen with Codeine for Resident #18. The second card consisted of 21 tablets of Norco 7.5/325 mg for Resident #14. LVN G verified the contents. Observation and interview on 10/31/24 at 3:33 p.m. revealed the DON and the ADON returned to the ADON's office. The DON said she had just left the room briefly and did not realize the door was not locked. The DON said the Acetaminophen with Codeine tablets were for Resident #18, who was just discharged from the facility. She said the Norco 7.5/325 mg tablets were for Resident #14, but the medication order was discontinued. The DON gathered the medications and took them to her office. In an interview on 10/31/24 at 3:50 p.m. the DON said a nurse (RN L) had brought her the medications. She said she was working on something else and got called away. She said she was away for three minutes. She said the two medications were controlled and should have been locked up. She said that anyone there could have taken them and created a drug diversion. In an interview on 10/31/24 at 3:56 p.m., the ADON said she was not aware that the medications were in her office. She said she would have locked the door had she known. She said someone could have taken one tablet or both of the cards. The person could have overdosed or had a negative health effect. Review of the National Institute of Health information sheet revealed Acetaminophen with Codeine was a Schedule III controlled medication. Review of the National Institute of Health National Library of Medicine information sheet revealed Norco 7.5/325 mg was a Schedule III controlled medication. The facility policy Storage of Medications (revised November 2020) read, in part, .1. Drugs and biologicals used in the facility are stored in locked compartments under proper temperature, light, and humidity controls. Only persons authorized to prepare and administer medications have access to locked medications.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 for 1 ki...

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Based on observations, interviews, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 for 1 kitchen. Food item was not sealed in the facility pantry . This deficient practice could place 25 residents who received meals from the main kitchen at risk for food borne illness. Findings included: Observation on 10/29/24 at 08:57 am revealed one 13.7-quart clear full-size container of brown sugar was left open to air. In an interview with the Dietary Manager on 10/30/2024 at 10:00 am, she said she noticed the brown sugar lid and the plastic wrapping was not covered on the container. She said when the workers leave the brown sugar uncovered it could cause the sugar to get hard and go bad fast. She said when the workers leave the container of brown sugar uncovered anything can crawl inside of it. She said anything at the top shelf can fall into the sugar which can cause cross contamination. She said she expected her workers to follow policy and procedures. In an interview with the [NAME] on 10/30/24 at 1:03 pm, she said she had been working at the facility for 6 years. She said when the brown sugar was left uncovered, she was moving fast and forgot to close it. She also said when the brown sugar was left open and uncovered with the lid off the container sugar could become contaminated because bugs can get into the sugar. She said moving forward she would slow down and make sure all the lids of the containers were properly stored which would prevent contamination. She said by properly storing the items it would prevent her from needing to throw away the food as well. In an interview with the Administrator on 10/31/2024 at 1:34pm, she said the cook informed her that she took out the brown sugar and forgot to replace the plastic wrapper and lid to cover the container. She said by the cook not covering the container bugs could get inside of it. She said once bugs get into the brown sugar it would become contaminated. She said the cook was in-serviced on properly covering and labeling items in the kitchen. Record review of the facility's Food Receiving and Storage Policy Dry foods and goods are handled and stored in a manner that maintains the integrity of the packaging until they are ready to use . Dry foods that are stored in bins are removed from original packaging, labeled, and dated (use by date). Such foods are rotated using a first in - first out system. Record review of the U.S. Food and Drug Administration dated 1/18/23 under Chapter 3 read in part . FDA considers food in hermetically sealed containers that are swelled or leaking to be adulterated and actionable under the Federal Food, Drug, and Cosmetic Act.
Mar 2024 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0605 (Tag F0605)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents had the right to be free from any physical or che...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents had the right to be free from any physical or chemical restraints imposed for the purpose of discipline or convenience for one (Resident #1) of five residents reviewed for chemical restraints. 1. The DON changed the medication order from Seroquel Oral Tab 100 MG to be administered at bedtime to be administered in the morning. Resident #1 slept all day until 7-8pm for 3 days. 2. The DON failed to attain verbal consent from a physician or Resident #1, who was her own responsible party. This failure could place 21 residents who receive medications at the facility at risk for adverse medication effects and potential harm. Findings included: Record review of Resident#1's face sheet dated 03/28/24 revealed a [AGE] year-old woman who was admitted to the facility on [DATE]. Her admitting diagnoses were bipolar disorder (extreme mood swings), multiple sclerosis (immune system attacking the brain and spinal cord-central nervous system), insomnia (cannot sleep), anemia, obesity, lymphedema (swelling due to build up of lymph fluid), and mood disorder with depressive features. Record review of Resident #1's MDS assessment dated [DATE] revealed a BIMS Summary Score of 15 indicating her cognition was intact. The functional limitation in range of motion revealed impairment on both sides of lower extremity. She required substantial/maximal assistance for toileting hygiene, personal hygiene, and she required partial/moderate assistance for lower body dressing. Record review of Resident #1's care plan, last review dated 10/18/23 revealed she was at risk for adverse reactions related to polypharmacy. Interventions and tasks included to: a. discuss with resident and family the number and type of medications resident was taking and the potential for drug interactions and side effects for over medication, b. monitor for possible signs and symptoms of adverse drug reactions (fatigue, lethargy, confusion, poor appetite .), c. request physician to review and evaluate medications, and d. review pharmacy consult recommendations, and follow up as needed. The care plan stated Resident #1 used psychotropic medications such as Seroquel, related to bipolar disorder and depression. Intervention and tasks included a. to administer psychotropic medications as ordered by a physician at bedtime. Monitor for side effects and effectiveness q-shift, b. consult with pharmacy, MD to consider dosage reduction when clinically appropriate, c. monitor and report PRN any adverse reactions to psychotropic medications (fatigue, loss of appetite .). Record review of Resident #1's Psychiatric Subsequent assessment dated [DATE] documented that Resident #1 denied symptoms of sad moods, fatigue, loss of appetite, excessive worry/ restlessness, hallucinations, and symptoms of delayed sleep symptoms. It stated that per staff patient continued to refuse to leave room, patient is receptive with care, pleasant with most staff, and no recent behavioral changes. Her mental status was described as oriented to person, place, day, month, and year, her mood was neutral, and her thought process was logical linear. Her current medications were Eskalith (used to treat bipolar disease) 2 300 mg capsules QHS, temazepam 2 15 mg capsules QHS, sertraline 1 50 mg tablet daily, and Seroquel 1 100 mg tablet QHS to treat bipolar disorder. Record review of Resident #1's MAR (medication administration record) revealed that she was ordered to take 1 100 MG tablet of Seroquel by mouth at bedtime related to bipolar disorder. This order was started on 09/13/23 at 2100 (9pm) and discontinued on 03/12/24 at 1006 (10:06 am). On 03/13/24 at 0900 (09:00 am), a new order of 100 MG tablet of Seroquel was ordered to be given by mouth one time a day but was discontinued on 03/16/24 at 1205 (12:05 pm). On 03/16/24 at 2100 (9pm), the order for 1 100 MG tablet of Seroquel was changed back to be given at bedtime. Record review of an Order Audit Report for Resident #1 dated 03/12/24 revealed that the DON changed the order for Seroquel Oral Tablet 100 MG administration from bedtime to the daytime. Record review of an Order Audit Report for Resident #1 dated 03/16/24 revealed that the DON changed the order for Seroquel Oral Tablet 100 MG administration from daytime back to its original bedtime order. Record review of Resident #1's weights and vital from 03/13/24- 03/16/24 did not reveal any changes or adverse reactions. Record review of Resident #1's progress notes showed no notes related to changes in behaviors. -On 03/16/24 at 04:18 pm, LVN A documented the Resident #1 inquired about order for Seroquel Oral Tablet 100 MG being changed from original order that was scheduled during 11pm now changed to 9am. There was no previous documentation regarding medication scheduled change. The medication schedule was changed on 3/12/24 at 9am by the DON. Resident #1 was very angry because she never requested medication change and stated that she was never informed or consented to the change. The DON and Administrator were made aware. -On 03/16/24 at 12:08 pm, the DON documented that the patient was informed of medication time change. Patient was own RP. Original order to be reinstated per resident request. MD notified and was in agreement with change. Record review of the DON's employee file revealed that on 03/27/24, she was involuntarily terminated due to job performance. In an interview on 03/28/24 at 11:19 am, Resident #1 stated that things have been horrible at the facility since the last state visit. She explained that she was bipolar and was prescribed pills for major depression. For a few days, she stated that she was sleeping until 7-8 pm at night. After a few days, she realized that her night dose of Seroquel had been switched so that she would receive it in the daytime. She said this started on 03/13/24 and she found out that it was switched by the DON on 03/16/24. This medication made her sleepy and that explained why she was sleeping throughout the day. She brought her concerns to the weekend LVN when she noticed her giving her the Seroquel medication in the daytime. The weekend nurse looked into Resident #1's concerns and confirmed to Resident #1 that the DON had switched her medication administration time without her consent although Resident #1 was her own responsible party. In an interview on 03/28/24 at 03:26 pm with CNA A, she stated that she had worked at the facility for three years as a medication tech until the facility did staffing adjustments and pulled her to the floor to be a CNA. She explained that nurses had the ability to change orders, but they must receive a verbal or written order from the physician to change it. She described Seroquel as a tranquilizer for behaviors and anxiety, dependent on the resident. CNA A stated that a side effect that she had witnessed from Seroquel was sleepiness. She also recounted that in her time of working as a medication aid for the facility, Resident #1 had always received her Seroquel medication at bedtime. In an interview on 03/28/24 at 03:33 pm with the Admin, she stated that when LVN A called her regarding Resident #1's medication order, she called the DON and asked her why it had been changed. The DON stated that she called Dr. T and he said that it was ok to do so. The Admin explained that with the resident being cognitive, she was not allowed to change it. She stated that to her knowledge, Dr. T did not tell her she could change the order and she felt that she was causing all types of trouble. In an interview on 03/28/24 at 04:49 pm with Dr. T, he said that when he spoke with the DON regarding Resident #1's Seroquel order, the DON made it seem like the order request came from the resident. Resident #1 had resided at the facility for a long time, and he could not remember if he authorized anything for this change. He stated that to make adjustments to orders, there has to be some sort of issue or behaviors. He described Resident #1 as pretty simple and noted that he saw her once a month. He could not recall having any issues with her that would cause him to come in to check on her or want to change the order. If he did have a reason, he would give the order change verbally, but the nurse would document that he was called and gave permission to change the order. In an interview on 03/29/24 at 10:14 am with the DON, she stated that as a result of the last investigation completed with the state (exit date 03/12/24), she had been terminated, and was no longer a part of the facility. She explained that the reason that she was terminated was because of Resident #1 and Resident #2 (will be introduced in additional tags) and she expressed the behaviors noted were not her. When asked about the medication order of Seroquel being switched, she stated that Resident #1 was having lots of behaviors but as a result of the last survey I was terminated, and I do not have a response. Thank you. She ended the call. In an interview on 03/29/24 at 10:20 am with LVN A, she stated that she normally did skin assessments and wound care, but she worked as a medication aid about a week ago. Resident #1 was described as alert and oriented x4 (cognitively intact) and knew all of her medications. When she arrived to her room to provide wound care and administer her medication, Resident #1 stated Oh my god you're here, I need to tell you something. Resident #1 told LVN that she had been feeling really sleepy throughout the day and she believed her medication was wrong or different. Resident #1 was her own power of attorney and she requested that LVN check medications placed in her cup and she informed the resident that her Seroquel order had been changed from bedtime administration to the day time. LVN stated that she sent a text message to the DON and told her Resident #1 had requested to know why the order had been changed because no one informed her, nor did they ask. The DON responded to the LVN that she thought the change in the order would be better for her. After that conversation, she called the Admin and let her know what was going on and she also gave Resident #1 the Admin's phone number. The DON changed the order back to 1 tablet 100 MG Seroquel QHS and the LVN documented this in the progress notes. She explained that in the past 8 months that she had worked at the facility, she had never known the resident to have any behaviors, and if she did, it must be documented in her progress notes. Resident #1 only wanted to sit in her room and would only use her call light if she needed pain medication or needed to be changed. The doctor was could not remember Resident #1's complete medication list and did not note any adverse reactions. In an interview on 03/29/24 at 10:40 am, Med Aide A stated that he no longer worked at the facility as of March 15th, but he had worked with Resident #1 often. He described her as a good person and said that she was always very chill but would be vocal if she needed something. He was not aware of the medication order change; he just administered them as he saw listed on the MAR. In an interview on 03/29/24 at 11:52pm with the Admin, she stated that the risk of falsifying records could put the resident at harm. If staff did not follow physician orders, there could be behaviors with Resident #1's medication or she could be at risk for medication interactions. After the incident with Resident #1, Admin requested a psychiatric referral and they should be coming to the facility soon. Record review of the facility's Medication and Treatment Policy revised July 2016 revealed that: 1. Medications shall be administered only upon the written order of a person duly licensed and authorized to prescribe such medications in this state. 2. Only authorized licensed practitioners or individuals authorized to take verbal orders from practitioners shall be allowed to write orders in the medical record. 3. Drugs and biological orders must be recorded on the physician's orders sheet and the resident's chart. Such orders are reviewed by the consultant pharmacist on a monthly basis. 4. All drug and biological orders shall be written, dated, and signed by the person lawfully authorized to give such an order. 5. The signing of orders shall be by signature or a personal computer key. Signature stamps may not be used. 6. Verbal orders must be recorded immediately in the resident's chart by the person receiving the order and must include prescribers last name, credentials, and the date and time of the order. 7. Verbal orders must be signed by the prescriber and his or her next visit. Record review of the facility's Coordinating/Implementing Abuse, Neglect, and Exploitation Policies and Procedures revised April 2021, revealed that the administrator is responsible for the overall coordination and implementation of our facilities policies and procedures against abuse, neglect, exploitation, and misappropriation of resident property.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide treatment and care in accordance with the comprehensive pe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide treatment and care in accordance with the comprehensive person-centered care plan and in accordance with professional standards of practice for two (Resident #1 and Resident #2) of five residents reviewed for quality of care. 1. The DON falsified documentation that wound care was given to Resident #1 on 03/15/24 and 03/18/24. 2. LVN B failed to provide wound care services to Resident #2 everyday per physician orders. These failures could place 2 residents who receive wound care at risk for infections, healing regression, and pain. Findings included: 1.Resident #1 Record review of Resident#1's face sheet dated 03/28/24 revealed a [AGE] year-old woman who was admitted to the facility on [DATE]. Her admitting diagnoses were bipolar disorder (extreme mood swings), multiple sclerosis (immune system attacking the brain and spinal cord-central nervous system), insomnia (cannot sleep), anemia, obesity, lymphedema (swelling due to build up of lymph fluid), and mood disorder with depressive features. Record review of Resident #1's care plan, last review dated 10/18/23 revealed she had bladder/bowel incontinence r/t impaired mobility and MS. Interventions were Clean peri-area with each incontinence episode, incontinent: check the resident every 2 hours and as required for incontinence care and PRN. Resident #1 has Multiple sclerosis and interventions/tasks were Discuss with resident/resident and family any concerns, fears, issues regarding diagnosis or treatments .Monitor/document/report to MD PRN: S/SX of damage to motor and sensory control centers: urinary frequency, urgency or retention, urinary or fecal incontinence, constipation. She had an ADL Self Care performance deficit r/t MS, limited mobility with interventions to praise all efforts at self-care, transfer. Resident required extensive assist x 1 staff participation to reposition and turn in bed, encouraged to participate to the fullest extent possible with each interaction. For personal hygiene/oral care, the Resident #1 required an extensive assist x1 staff participation with personal hygiene and oral care. Record review of Resident #1's annual MDS assessment dated [DATE] revealed a BIMS Summary Score of 15 indicating her cognition was intact. The functional limitation in range of motion revealed impairment on both sides of lower extremity. She required substantial/maximal assistance for toileting hygiene, personal hygiene, and she required partial/moderate assistance for lower body dressing. Record review of Resident #2's Clinical Orders reflected that a wound care order on the big toe had begun on 02/17/24. Orders stated to clean wound on right big toe with wound cleanser, pat dry, apply TBA Ointment, cover with dry dressing every day until healed. Once healed start on Clotrimazol solution for nail fungal infection. DC this order when wound care from ingrown toenail heals. One time a day for Wound healing. Resident #2 also had an order to complete the Braden scale weekly assessment started 11/13/23. Record review of Resident #1's WAR (wound administration record) revealed that on 03/15/24 the DON signed off that she performed wound care for the resident. On 03/18/24, the DON signed off that she completed wound care, and that she completed the Braden skin weekly Assessment. Record review of the DON's employee file revealed that on 03/27/24, she was involuntarily terminated due to job performance. In an interview on 03/28/24 at 11:19 am, Resident #1 stated that she had a wound on one of her toes and it was bandaged. She stated that the DON would lie and say that she provided wound care, and it would display that on the computer. She stated the DON was not allowed in her room and expressed so how was she going to take care of it. She described the DON as a bully ass lady and believed that staff were afraid to talk about it. Resident #2 stated to check 03/15/24 and 03/18/24 or 03/19/24 and it would reflect that the DON signed off on care because she was the nurse on the floor. In an interview on 03/29/24 at 11:52pm with the Admin, she stated that the risk of falsifying records could put the resident at harm. If staff do not follow physician orders, there could be behaviors with Resident #1's medication or she could be at risk for medication interactions. She stated that the DON was not allowed in Resident #1's room so there was no way she could have completed wound care. She explained that the facility made the right decision with terminating her employment. 2.Resident #2 Record review of Resident #2's facesheet revealed a [AGE] year-old woman who was admitted to the facility on [DATE]. Her admitting diagnoses were type 2 diabetes (affects your body's ability to use insulin and causes high blood sugar levels), heart failure, morbid (severe) obesity, chronic kidney disease, and peripheral vascular disease (a condition that narrows the arteries and reduces blood flow to the arms or legs). Record review of Resident #1's comprehensive MDS assessment dated [DATE] reflected a BIMS score a 05, moderately impaired. Record review of Resident #2's care plan showed that there was not a completed care plan as of 03/29/24. Record review of Resident #2's Clinical orders revealed that she had 3 wound care orders. a. (revised 01/24/24) ordered non-surgical cleansing or right lower leg. Wound spray-collagen -ABD pad- kerlix/ coban (elastic bandage wrap) daily. b. (revised 01/24/24) ordered mid abdomen- nonsurgical cleansing/ wound spray- collagen- pat dry apply- mupirocin ointment. Cover with dry sterile dressing. c. (revised 01/22/24) ordered non-surgical cleansing to wound bed then cover with xeroform then cover with dry dressing. Clean wound to left calf with NS (normal-saline), apply collagen powder and xeroform to wound base, cover with ABD pad and wrap with kerlix dressing and ace bandage every day and as needed. Record review of Resident #2's WAR (wound administration record) for March 2024 reflected that Resident #2 did not receive wound care services for her three wounds on 03/12/24, 03/20/24, 03/21/24, 03/22/24, and 03/27/24. Record review of Resident #2's progress notes from 03/04/24 through 03/29/24 did not display any notes that indicated why the resident did not receive wound care on dates 03/12/24, 03/20/24, 03/21/24, 03/22/24, and 03/27/24. Progress note written by CNA B on 01/22/24 displayed: Note Text: Resident AOx4 (alert and oriented, cognitively intact), stable and able to make her needs known. Resident stating that she is to receive wound care treatment daily to the left leg and abdomen. She stated that the last wound treatment she received was on Wednesday 1/17/24 by wound care physician. There were no wound care orders on PCC (online resident portal) for resident. ADON (ex- employee) notified via text message regarding this matter. She replied that she would follow up on matter tomorrow 1/22/24. Record review of the March 2024 Staff Schedule reflected that LVN B was the floor nurse on 03/12/24, 03/20/24, 03/21/24, 03/22/24, and 03/27/24. In an interview on 03/28/24 at 12:03 pm with Resident #2, she stated that she had a wound on her leg and an outside lady from another place came in once a week to perform wound care. She recalled that the last time her wound was changed was on Tuesday and it was supposed to be changed every day, although they do not change it like they were supposed to. She stated that on 03/25/24, an aid was changing her, and they could smell an odor coming off of the wound. She described the wound as smelly. In an interview on 03/28/24 at 01:06 pm with LVN B, she expressed that she was the nurse and her duties included wound care and as of 03/25/24, medication passes. She felt that this change made it difficult for her to complete her daily tasks and that it put too much on her. She stated that management explained the reason her duties were expanded was due to the census being low (currently 21). LVN B was asked about the wound care orders for Resident #2 and she logged into PCC to review. She stated that as of 01/24/24, Resident #2 was supposed to receive wound care every day. She asked, how am I going to do that every day? and stated that she would be working until 03/30/24. LVN B stated that nurses were supposed to do wound care on Wednesday's, even if the wound care company came in. She was told that the nurses still needed to try but stated that sometimes it didn't get done. She stated that if she did not complete her tasks, she should notify the DON but she was unsure if she was still employed at the facility. When asked when the last time she treated the wound, she said that she would have to check the WAR but she knew it was done over the weekend by LVN A. In an interview on 03/28/24 at 04:43 pm with the Admin, she stated that wound care came to the facility every Wednesday and they were there on 03/27/24. The wound care company progress notes were requested, and they were sent that evening after 5pm. Record review of the wound care company's provider notes reflected that on wound care was provided to Resident #2 every Wednesday. Wound description listed the following measurements on service dates: 1/31/2024-4.5x4.8x0.2 2/7/2024-6.0x4.8x0.1 2/14/2024-6.0x4.8x0.1 2/21/2024- 5.8x4.6x0.2 2/28/2024-5.6x4.5x0.2 3/6/2024-5.6x4.5x0.2 Dates of services in March were 03/06/24, 03/13/24, 03/20/24, and 03/26/24. Progress note on 03/13/24 noted that the wound on the left posterior lower leg had a distressing pain level of 4, no odor, and heavy exudate (fluid that leaks out of blood vessels into nearby tissues). Progress note on 03/20/24 noted that the wound on the left posterior lower leg had a distressing pain level of 4, mild odor, and heavy exudate. Review of wound care note on 03/26/24 measured the wound at 5.2x4.2x0.3 cm and was without odor with moderate exudate. Each progress note documented that the wound had a poor wound progression due to immobility, comorbidities, and age determinants. In an interview on 03/29/24 at 11:52 am with the Admin, she stated that the duties of nurses were expanded to include medication administration on top of normal duties, but the facility had a census of 21 and they had not received any new admissions or doctor's since she had been hired on 03/03/24. She explained that the facility was fully staffed and pulled up the staffing schedule per shift which included two aides who worked with 11 residents a piece and 1 nurse. She stated that she asked LVN A to come in today to assist LVN B so that she could assure all of her tasks were completed. Admin further explained that each nurse worked a 12 hour shift (6am- 6pm) and that completion of daily tasks boiled down to time management. She stated that if she did not have time to complete wound care, she should have let the DON, who oversees nursing staff, and the night shift nurse know so that it could be completed. Admin explained that not following physician orders could lead to harm and if there was a problem, the facility could miss it, and the problem could be caught too late. Record review of the facility's Charting and Documentation Policy revised July 2017, revealed that documentation in the medical record will be objective (not opinionated or speculative), complete, and accurate. The following information is to be documented in the resident medical record: a. Objective observations b. Medications administered c. Treatments or services performed d. Changes in the resident's condition e. Events, incidents or accidents involving the resident; and f. Progress toward or changes in the care plan goals and objectives.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to maintain an infection and prevention control progra...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to maintain an infection and prevention control program that included, at a minimum, a system for preventing and controlling infections for one (Resident #2) of two residents reviewed for wound care. Licensed Vocational Nurse (LVN B) failed to properly wash or sanitize her hands in between glove changes when providing wound care to Resident #2. This deficient practice could place 2 residents who received wound care at risk for cross contamination and/or spread of infection. Findings included: Record review of Resident #2's facesheet revealed a [AGE] year-old woman who was admitted to the facility on [DATE]. Her admitting diagnoses were type 2 diabetes (affects your body's ability to use insulin and causes high blood sugar levels), heart failure, morbid (severe) obesity, chronic kidney disease, and peripheral vascular disease (a condition that narrows the arteries and reduces blood flow to the arms or legs). Record review of Resident #1's annual MDS assessment dated [DATE] reflected a BIMS score a 05, moderately impaired. Record review of Resident #2's care plan showed that there was not a completed care plan as of 03/29/24. Record review of Resident #2's Clinical orders revealed that she had 3 wound care orders. a. (revised 01/24/24) ordered non-surgical cleansing or right lower leg. Wound spray-collagen -ABD pad- kerlix/ coban (elastic bandage wrap) daily. b. (revised 01/24/24) ordered mid abdomen- nonsurgical cleansing/ wound spray- collagen- pat dry apply- mupirocin ointment. Cover with dry sterile dressing. c. (revised 01/22/24) ordered non-surgical cleansing to wound bed then cover with xeroform then cover with dry dressing. Clean wound to left calf with NS (normal-saline), apply collagen powder and xeroform to wound base, cover with ABD pad and wrap with kerlix dressing and ace bandage every day and as needed. Record review of Resident #2's WAR (wound administration record) for March 2024 reflected that Resident #2 did not receive wound care services for her three wounds on 03/12/24, 03/20/24, 03/21/24, 03/22/24, and 03/27/24. In an interview on 03/28/24 at 01:06 pm with LVN B, she expressed that she was the nurse and her duties included wound care and as of 03/25/24, medication passes. She felt that this change made it difficult for her to complete her daily tasks and that it put too much on her. She stated that management explained the reason her duties were expanded were due to the census being low (currently 21). LVN B was asked about the wound care orders for Resident #2 and she logged into PCC to review. She stated that as of 01/24/24, Resident #2 was supposed to receive wound care every day. In an observation on 03/28/24 at 03:38 pm, Wound care was observed for Resident #2 by LVN B. On the lower posterior of the left leg, LVN B grabbed the supplies and placed a bag in the trash can. She washed her hands and put on gloves. She grabbed the bedside table and pushed it to the side, raised the resident's bed, and took Resident #2's leg off her pillows. LVN B left the room and returned with more supplies and placed it on a bed pad on top of the bedside table. LVN B removed the bandages, and a lot of drainage was noted on the dressing. The drainage was brown and yellow and looked like pus. There was also bright red blood and LVN B explained that the wound was sloughing off. LVN B used gauze and patted the wound with saline cleanser. She removed her gloves and stated that she needed hand sanitizer, and she did not have any. She removed the current gloves on her hands and put on new gloves without sanitizing. She then took two ABD pads and placed a yellow xeroform healing pad and placed them on Resident #2's leg, then added collagen powder, and calcium alginate dressing. She continued to wrap the wound, removed her gloves, then washed her hands at the sink. After wound care, LVN B was asked why she did not have any hand sanitizer and where was it. LVN B smiled really big and looked at the state investigator. No comment was made or given on what this failure could cause. In an interview on 03/29/24 at 11:52 am with the Admin, she stated that the duties of nurses were expanded to include medication administration on top of normal duties. The facility had a census of 21 and they had not received any new admissions or doctor orders since she had been hired on 03/03/24. She explained that the facility was fully staffed and pulled up the staffing schedule per shift which included two aides who worked with 11 residents a piece and 1 nurse. She stated that she asked LVN A to come in today to assist LVN B so that she could assure all of her tasks were completed. When asked about if hands should be sanitized in between glove changes, the Admin responded yes. She stated that if you did not practice proper infection control during wound care, a resident could get an unknown organism like MRSA (Methicillin-resistant Staphylococcus aureus infection is caused by a type of staph bacteria that's become resistant to many antibiotics) and the LVN could pass it along to other residents and cause an outbreak. Record review of the facility's Wound Care Policy revised October 2010 revealed the steps 4-6 in the wound care procedure listed: 4. Put on exam glove. Loosen tape and remove dressing. 5. Pull glove over dressing and discard into appropriate receptacle. Wash and dry your hands thoroughly. 6. Put on gloves. Gowns will only be necessary if soiling of your skin or clothing with blood, urine, feces, or other body fluids is likely. Masks and eyewear will only be necessary if splashing of blood or other body fluids into your eyes or mouth is likely.
Mar 2024 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure each resident had a right to be free from abuse and neglect fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure each resident had a right to be free from abuse and neglect for 2 (Resident #1 and Resident #2) of six residents reviewed for abuse and neglect. -The DON caused emotional abuse to Resident #1 who was diagnosed with bipolar disorder and still had menstrual cycles when she cursed at Resident #1 and stated she could not have any more than 8 adult briefs for 2 days. -The DON caused emotional abuse to Resident #2 when she stated that Resident #2 got on her nerves when she used her call light multiple times. Findings included: Record review of Resident#1's face sheet dated 3/8/24 revealed she was admitted on [DATE] with diagnoses of bipolar disorder (extreme mood swings), multiple sclerosis (immune system attacking the brain and spinal cord-central nervous system), insomnia (cannot sleep), anemia, obesity, lymphedema (swelling due to build up of lymph fluid), and mood disorder with depressive features. Record review of Resident #1's MDS assessment dated [DATE] revealed a BIMS Summary Score of 15 indicating her cognition was intact. The functional limitation in range of motion revealed impairment on both sides of lower extremity. She required substantial/maximal assistance for toileting hygiene, personal hygiene, and she required partial/moderate assistance for lower body dressing. Toilet transfer was not attempted due to medical condition or safety concerns. She was always incontinent of urine and bowel and was at risk of pressure ulcers/injuries. Record review of Resident #1's undated care plan dated 10/18/23 revealed resident had bladder/bowel incontinence r/t impaired mobility and MS. Interventions were Clean peri-area with each incontinence episode, incontinent: check the resident every 2 hours and as required for incontinence care and PRN .Resident #1 has Multiple sclerosis and interventions/tasks were Discuss with resident/resident and family any concerns, fears, issues regarding diagnosis or treatments .Monitor/document/report to MD PRN: S/SX of damage to motor and sensory control centers: urinary frequency, urgency or retention, urinary or fecal incontinence, constipation. She has an ADL Self Care performance deficit r/t MS, limited mobility with interventions to praise all efforts at self-care, transfer: the resident requires extensive assist x 1 staff participation to reposition and turn in bed, encourage the resident to participate to the fullest extent possible with each interaction .personal hygiene/oral care: the resident requires extensive assist x1 staff participation with personal hygiene and oral care. In an interview on 03/8/24 at 11 a.m., Resident #1 stated that she was out of diapers, and she drinks 6 or 7oz cups of water a day. She stated that on the daily, she urinated a lot and the DON passed diapers on Tuesday and Thursday. Resident #1 stated the CNA had to get diapers from another resident's room so that she could be changed. Resident #1 stated the size 3X diapers came with 8 in a pack. She stated the DON kept the diapers locked up in her room and if the DON was gone, Resident #1 needed diapers. Resident #1 stated the DON was not allowed in her room anymore because they had gone back and forth in conversation regarding the diapers (unknown date). She explained that the DON said I ain't giving you shit, you got diapers and I knew I should not have went in there (Resident#1's room) wasting my got damn time. Resident #1 described the DON as raw and stated the staff were scared and did not want to say anything. Resident #1 stated the DON made her feel bad and the DON should not talk down on anyone. She expressed that she had bipolar disorder, and it got her frustrated where she called her family member hollering, screaming, and crying because the DON had thrown her into a [NAME]. Resident #1 stated the 3X diapers came with 8 to a pack. She stated the DON kept the diapers locked up in her room and when the DON was gone Resident #1 needed diapers. In an interview on 03/8/24 at 11:40 a.m., CNA A described the DON's communication style as someone who would talk to her crazy. She stated she saw the DON leave Resident #1's room and talk badly about Resident #1 after the DON told Resident #1 about the number of diapers she was given and the DON stated that was all Resident #1 was getting. CNA A stated on 02/23/24 while she was in the room with Resident #1 and the DON, while Resident #1 was talking to the DON, the DON walked out during the middle of her conversation and continued doing what she was doing. CNA A stated that CNAs did not have access to supplies, did not get trash bags anymore, and had to use what supplies the DON put in the rooms. CNA A also stated that she worked Friday, Saturday, and Sunday when Resident #1 was short on diapers. She explained that Resident #1 received 2 packs of diapers on Fridays with only 8 diapers in them (16 total) until Monday. She explained when Resident #1 had her menstrual cycle, she would go through a whole pack on her 12-hour shift. In an interview on 3/8/24 at 12:10 p.m. with CNA B she stated she has heard the DON say to Resident #1, who still had a menstrual cycle and she needed diapers to tell the family to bring Resident #1 pads because she was on her cycle and that was not her business. CNA B stated the DON limits Resident #1's diapers. CNA B stated she asked the DON for more diapers for Resident #1 and the DON told her that she could not bring more diapers to Resident #1 and she was about to be out of them. CNA B stated she was in the room when the DON said Resident #1 was not getting more diapers. CNA B stated Resident #1 was stressed and worried because she said she did not know what to do and that she needed diapers right then and she did not know what to do. CNA B stated Resident #1 needed to be changed right then and Resident #1 said she needed to wait until tomorrow to get a diaper change. CNA B stated Resident #1 was worried. CNA B stated she went and found diapers for Resident #1 from another resident because the DON refused to give Resident #1 diapers and that was the 2nd time she did that. CNA B stated the previous facility Administrator had to help Resident #1 with diapers because the DON does not go into Resident #1's room. CNA B stated the diapers were not accessible to the CNA's. In an interview on 3/8/24 at 1:59 p.m., the Administrator stated there was no certain number of supplies a resident could have. She stated the residents were able to request more supplies if they need it. She stated the staff round every 2 hrs. and they change the residents if they need to be changed. The Administrator stated the CNAs worked 12 hour shifts and if a resident has urinated or had a bowel movement that would be 6 diapers per shift. The Administrator stated the DON was a brand new DON and never been a DON before and she does not know if she had been trained yet. The Administrator that today was the Administrators 2nd day working at the facility. She stated she had not heard that the DON told a resident that she was getting on her nerves and that customer service was number 1 for her. In an interview on 03/8/24 at 6:57 p.m., with Resident #1's family member, she stated she was so furious she thought she was going to pass out and she did not know how to handle it. She stated the DON had such a bully attitude, a real nasty attitude. Resident #1's family member stated how is she going to use 8 diapers until she gets more on Friday and the DON would not give her [Resident #1] any diapers. She stated she thought it was so ridiculous that the DON could not give Resident #1 more diapers. Resident #1's family member stated she was furious and thought it was very wrong to tell her that and for the DON to have the position she has; she is very rude and has a bully attitude and it really upsets her. She stated she thought the DON was extremely rude and that is totally neglect. She explained, What was she to do, she needed to be changed and she could not get a diaper. She stated the DON just walked out of the room while Resident #1 was trying to explain to her, and she would not allow her to explain. She stated the CNA was in the room when she was talking to Resident #1 and she asked the DON if she could get a diaper to change Resident #1 and was told no. She stated, it was extremely, extremely neglectful to have somebody laying needing a diaper change and could not get it. Record review of Resident#2's face sheet dated 3/8/24 revealed she was admitted on [DATE] with a diagnosis of bipolar disorder current episode depressed (extreme mood swings), hemiplegia and hemiparesis (severe or complete loss of strength in the arm, leg and/or the face on one side of the body), cerebral infarction (stroke-damage to the issue in the brain due to a loss of oxygen), asthma, type 2 diabetes (high blood sugar), congenital malformation of esophagus (birth defect where the tube that connects the mouth to the stomach does not develop properly), osteoarthritis (degenerative joint disease), major depressive disorder, obstructive sleep apnea, overactive bladder, and right upper quadrant pain. Record review of Resident #2's MDS assessment dated [DATE] revealed a BIMS Summary Score of 11 indicating moderate cognitive impairment. Resident #2 was always incontinent of bowel and bladder. Record review of Resident #2's undated care plan revealed resident had chronic pain r/t cerebral vascular accident, uses antidepressant medication r/t depression, communication problem r/t neurological symptoms with interventions to anticipate and meet needs, be conscious of resident position when in groups, activities, dining room to promote proper communication with others, discuss with resident/family concerns or feelings regarding communication difficulty, Encourage resident to continue stating thoughts even if resident is having difficulty. Focus on a word or phrase that makes sense, or responds to the feeling resident is trying to express. Monitor for/record confounding problems: decline in cognitive status, mood, decline in ADL, deterioration in respiratory status, oral motor function, hearing impairment (ear discharge and cerumen (wax) accumulation, poor fitting/missing dental appliances etc. Monitor/document for physical/ nonverbal indicators of discomfort or distress, and follow-up as needed. Monitor/document residents ability to express and comprehend language, memory, reasoning ability, problem solving ability and ability to attend. Monitor/document/report to MD PRN changes in: Ability to communicate, Potential contributing factors for communication problems, Potential for improvement. OT/PT/Nurse to evaluate resident dexterity/ability to use communication board, writing, use computer or use of sign language as alternate communication to speech. Refer to speech therapy for evaluation and treatment as ordered. Use communication techniques which enhance interaction: Allow adequate time to respond, Repeat as necessary, Do not rush, Request feedback, clarification from the resident, to ensure understanding, Face when speaking and make eye contact, Turn off TV/radio as needed to reduce environmental noise, Ask yes/no questions if appropriate, Use simple, brief, consistent words/cues, Use alternative communication tools as needed, such as communication book/board, writing pad, gestures, signs, and pictures and validate resident's message by repeating aloud. In an interview on 3/8/24 at 10 a.m. with Resident #2 she stated the DON says sometimes she get on their nerves .Resident #2 explained that the DON stated that she [Resident #2] was getting on her nerves and said it in a mean way. Resident #2 stated she told the DON you know I don't appreciate it, and don't talk to her like that. Resident #2 stated the DON gets upset. Resident #2 stated that it made her feel bad and that it was serious to her. She stated the DON told her more than one time that she was getting on her nerves (unknown dates) and she told the DON don't treat her like that. In an observation and interview on 3/8/24 at 12:50 p.m. with the DON of the diaper supply in the central supply room she stated the residents received 2 bags of diapers for the weekend and she puts in gloves, wipes, and chucks. She stated she ordered weekly or biweekly what she needed, but this was her first time putting an order in. The DON stated she passed out 1 pack of diapers on Mondays and Wednesdays and 2 packs of diapers on Fridays. The DON stated on Wednesdays she gave out diapers only as needed. The DON stated everyone received 2 packs of whatever size diapers they wear, and the residents receive diapers according to weight and Resident #1 wore a size 3x. The DON stated size 3x had 8 diapers in it, large had 18 diapers, 4x and 5x had 8 diapers in a pack, and medium had 24 diapers in a pack and the residents receive 2 packs so that they do not run out. The DON stated she was giving Resident #1 diapers (to last from Friday to Monday) because the diapers were more absorbent than the large ones. The DON stated she did not tell Resident #1 she was not giving her any more diapers because she did not even go in her room anymore. The DON stated she gave the same number of packs of diapers to each resident more than once and double on the weekends. The DON stated on Monday Resident #1 received 1 pack and sometimes Resident #1 did not need any diapers on Monday. The DON denied telling Resident #1 that she was not giving her any more diapers because she did not go into her room anymore, per Resident #1's request. The DON stated since she had been there, Resident #1 had not run out of diapers because she passed them out herself and she denied telling Resident #2 that she got on her nerves, exclaiming wow, absolutely not. The DON stated she had only made 1 order for Central Supply and she did not keep a record of it at all. She stated on February 7, 2024 the facility changed owners. She stated she made her first order last week In an interview on 03/8/24 at 3:12 p.m. with the DON, she explained that the residents probably got changed before breakfast and every 2 hours so there was a diaper change at least 4-6 times per shift and Resident #1 had 8 adult diapers. The DON stated that in one 12-hour shift, Resident #1 would use at least 6 diapers. The DON stated there was no changing diapers during meals, so 6 diapers is the math of it. She stated they did morning care, after breakfast at around 10 am, after lunch that's a change around 1pm, between 3 and 4 before dinner they will change Resident #1. The DON stated if the CNA did their last round before dinner, they go home at 6 pm and the next shift comes in. She stated the CNA would change Resident #1 at around 8 pm, and with Resident #1 she asks to be changed if they do not change her. She stated they would change Resident #1 in the middle of the night 2 times and between midnight and 4 a.m. Resident #1 was asleep. There are 3 meals in morning shift so there is no change during meals. The DON stated there was a diaper change at least 4 times in a 12-hour shift. She explained that when Resident #1 was on her cycle, a CNA would give Resident #1 a white brief (small), because she liked to line the diapers in her brief. The DON explained that she ordered chucks (bed pads that protect beds and other surfaces from bodily fluids) to benefit Resident #1. In an interview with the Administrator and record review of the DON's employee file on 03/12/24 at 2:05 pm. revealed that there was not a signed Abuse and Neglect document for the DON. The Administrator stated she called the corporate HR to check if there was an electronic copy but was informed that the company did not require that documentation at that time. The Administrator stated she would be implementing that for all current staff and new hires going forward. Record review of in-service for abuse and neglect titled staff development/ Inservice Attendance sheet dated 3/11/24, revealed the DON was present. Record review of in-service for Resident Rights titled staff development/ Inservice Attendance sheet dated 3/11/24, revealed the DON was present. Record review of the facility's policy titled Coordinating/ Implementing Abuse, Neglect, and Exploitation Policies and Procedures, revised April 2021, stated that: -The administrator is responsible for the overall coordination and implementation of our facility's policies and procedures against abuse, neglect, and misappropriation of resident property. -Any identified deficiencies in process that may lead to abuse, neglect, or exploitation or residents are addressed by the QAPI committee. Record review of the facility's policy titled Resident Rights revised February 2021, stated: -Residents have the right to a dignified existence, to be treated with respect kindness, and dignity, and to be free from abuse, neglect, misappropriation of property, and exploitation.
Feb 2024 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each resident received adequate supervision and assistant de...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each resident received adequate supervision and assistant device to prevent elopement.for 1 of 3 residents (Resident #1) reviewed for accidents. Resident #1 walked out of the facility unattended and was missing for 2 hours on 2/08/24 around 8:00 PM, until hospital staff contacted the facility. This failure could affect residents with diagnose of dementia at risk of elopement thus placing themselves at risk of physical harm, pain and mental anguish or emotional distress. This was determined to be an Immediate Jeopardy (IJ) on 2/16/24 at 1:00 PM. The Administrator and DON were notified. The Administrator was provided the Immediate Jeopardy Template on 2/16/24 at 1:00 PM. While the IJ was removed on 2/19/24 the facility remained in violation at a scope of Isolated at a severity level of no actual harm with potential for more than minial harm because all staff had not been trained on the facility's newly developed implementation and effectiveness of their Plan of Removal. Findings Included: Record review of Resident #1's face sheet revealed she was an [AGE] year-old female admitted to the facility on [DATE] with a diagnosis of depression, hearing loss, fall, osteoarthritis, morbid obesity, muscle weakness and abnormalities of gait. Record review of Resident #1's admission MDS dated [DATE] revealed a BIMS Score of 6 cognitively impaired. She required assistance for ADL's, Ambulation and Cognition. In the care assessments interviewed done on 11/21/23 the following care area triggered were Cognitive loss/dementia, communication, ADL functional rehab potential and psychotropic use. Record review of Resident's Wandering and Elopement Risk assessment dated [DATE] revealed score of Nil minimum risk and no current observable evidence of wandering. Record review of Nursing admission assessment dated [DATE] section N wandering and elopement risk assessment revealed that Resident #1 did not have a history of being a regular walker, therefore, Resident's #1's wandering and elopement risks assessment dated [DATE] revealed a score of Nil minimum risk. Record review of Nurses Progress Notes dated 2/08/24 at 9:39 PM revealed: patient left facility and was found at the hospital. Ambulance was called to go to hospital to bring Resident #1 back to the facility. Resident brought back to facility by City Ambulance, awake and alert. First reading vitals: BP 204/78 O2-99, RR 16. On second reading BP 194/84, HR 75 Temp. 99.9, RR16. In an interview with RN A on 2/10/24 at 10:45 AM she stated that on 2/08/24 at 9:00 PM she got a call from the hospital ER Charge Nurse asking was resident #1 in the facility. RN A thought Resident #1 was in her room but when she went to check Resident #1 was gone. She stated that she had arrived at work at 6:00 PM and was helping other residents. She stated that she had seen Resident #1 during the start of her shift. She also stated that Resident #1 requested that she wanted to go to her room and lie down. RN A took Resident #1 to her room and assisted her in bed. RN A stated that she put Resident #1 to bed at around 7:15 PM. Around 9:00 PM she got a call from the hospital. In an interview and observation with Resident #1 on 2/10/24 at 10:10 AM revealed she was in her room, and she was alert and oriented to self. She was confused. She acknowledged and stated that she went out for a walk and did not tell anyone. She stated that she walked outside the back (did not know which door she exited) into the parking lot. She said she did not have her car, so she kept walking towards the hospital where she works. She stated that she did not get hurt and she walked at a steady pace. In an interview with Resident #1's ROP on 2/10/24 at 10:30 AM he stated that last Sunday 2/04/24 he was visiting Resident #1. He stated that Resident #1 was walking all over the facility and he stated that he can't keep up pace with Resident #1. In an interview and observation walk through with the Administrator and Maintenance Director on 2/13/24 at 11:30 AM she stated that Resident #1 must have exited at the door closed to where the slot machines were adjacent to the dining room. She exited the side door and opened gate that was locked in the outside but for safety reason the gate can be open from the inside and makes alarm. It took us eight minutes from the parking lot to the ER . The street was not very busy when we crossed it. There were no cars observed going through the street. Observed the alarm go off and then stop once the gate closed again. The Maintenance Direcror stated that alarms were working; but once the door closes the alarm shuts off automatically. The Maintenance Director stated that he will in-service the staff to check the exit doors when the alarm goes on to make sure that no resident had exited and all residents are accounted for. In an interview with RN A on 2/13/24 at 3:30 PM she stated that she heard the alarm door, but she ignored the alarm because she stated that someone opened the door and when they came in and closed the door, the alarm shut off. Record review of google maps revealed the local hospital was about .3 miles from teh facility, an around a 6 minute walk along the feeder road to a major highway. In an interview on 2/13/24 at 4:10 PM the DON stated that the facility did not have a policy on supervision. An Immediate Jeopardy was identified on 2/16/24 at 1:00 PM. The IJ Template was provided to the facility on 2/16/24 at 1:00 PM. The following Plan of Removal submitted by the facility was accepted on 2/17/24 at 10:45 AM. Date:2/17/2024 PLAN OF REMOVAL FOR IMMEDIATE JEOPARDY To Whom it May Concern, Summary of details which leads to outcomes. On 2/16/2024 an investigation on a self-report was initiated at [Facility] at 1:00 pm, a surveyor provided an IJ Template notification that the Survey Agency has determined that the conditions at the center constitute immediate jeopardy to resident health. The Immediate Jeopardy findings were identified in the following areas: F689 - Accidents and Supervision The facility failed to ensure Resident #1 received adequate supervision to prevent Resident #1 from eloping from the facility. Immediate action: Immediate assessment of Resident #1 was completed for any bruising and or skin issues, none noted or observed. Family notified. MD notified. Inservice to all nursing and C.N.A staff was completed on 2/16/2024 by DON, regarding rounding on every patient, especially those that like to walk around. Resident #1's care plan was updated on 2/17/2024 by the Director of Nursing to reflect elopement risk with resident specific focus, goals and interventions including 1:1 supervision. Any staff not attending will be in-serviced upon their return to work, before their next shift. Identification of Others The Director of Nursing/Designee completed an elopement risk assessment of all residents to determine which residents were an elopement risk. Elopement risk assessment was completed on 2/17/2024. No other resident had any risk of elopement. Resident#1 was the only identified elopement risk and as stated above, her care plan was updated to reflect associated focus, goals and interventions to protect her from elopement by the DON. Systemic Change Hourly rounding orders implemented into system by Director of Nursing on 2/16/2024. Nurses ensured that Resident#1 is in the building every hour during each shift and record the documentation into PCC system until Resident can be transferred to a facility with a memory care unit as per the request of the responsible party. Hourly rounding to be done by CNA and Nurse and recorded on nurse MAR. The patient's responsible party states his mother needs a more secure unit such as memory care, due to wandering. Patient is being transferred to facility with locked memory care unit. Patient evaluated 2/16/2024 by receiving staff. Currently awaiting discharge date from receiving facility. Resident is up and out of bed daily and in communal area where she can be always supervised by nurse and CNA staff, any elopement attempts are redirected by activities and snacks and staff members she can walk around with and will be supervised at all times. Education was provided to all Nurses and CNA's, by the Director of Nursing/Designee regarding the plan to complete and verify accurate head count on each patient by round every two hours and as needed. Education included that the whereabouts of each patient having elopement risks will be documented as needed per shift. All future staff to be in-serviced at time of hire regarding elopement and rounding. The above education was completed on 2/16/2024 by the Director of Nursing/designee Any staff not in attendance l for this Training will be educated upon their return prior to the next shift worked. Monitoring The Director of Nursing/designee will conduct monitoring daily Monday- Friday for 4 weeks then weekly 8 weeks to verify that rounding is being completed and documented as well as head counts and whereabouts of residents at risk for wandering. Any concerns identified through these audits will be addressed and corrected immediately and staff education and resident interventions implemented as needed. Monitoring/one on one begin 2/17/2024 as stated above. Ad hoc QAPI meeting held with the IDT and Medical Director to review policy associated with wandering and elopement risk as well as this Plan of removal/response to Immediate Jeopardy Citation 2/16/2024 @1445. The surveyor confirmed the facility implemented their plan of removal sufficiently from 2/17/24 through 2/19/24 to remove the IJ by: 1. Record reveiw of immediate assessment of Resident # 1 was completed on 02/09/24 at 1:23PM for any bruising and or skin issues, none noted or observed. Family notified and Physician notified. 2. Record reveiw of inservice to all nursing and CNA staff was completed on 2/16/2024 by DON regarding rounding on every resident, especially those that like to walk around. 3. Record review of Resident #1's care plan was updated on 2/17/2024 by the Director of Nursing to reflect elopement risk with specific focus, goals and interventions including 1:1 supervision. 4. The Director of Nursing/Designee completed an elopement risk assessment of all residents to determine which residents were on elopement risk. Elopement assessment risk was completed on 2/17/2024. No other resident had any risk of elopement. Resident #1was the only identified elopement risk and as stated above, her care plan was updated to reflect associates focus, goals and interventions to protect her from elopement by DON. 5. Record review of hourly rounding orders implemented into system by DON on 2/16/2024. 6. Record reviewed of documentation of Nurses ensured that Resident #1 is in the building every hour during each shift record the documentation into the PCC System (Electronic Medical Record) until resident can be transferred to a facility with memory care unit as per the request of the responsible party. 7. Record review of Hourly rounding completed by CNAs and Nurse and recorded on nurse's MAR. 8. Resident #1's responsible party stated that Resident #1 needs a more secure unit such as memory care due to wandering. 9 Resident #1 is being transferred to facility with locked memory care unit. Resident evaluated on 2/16/2024 by receiving staff, currently awaiting discharged date from receiving facility. 10. Observation of Resident #1 is up and out of bed daily and in communal area where nurse and CNA staff can always supervise her. Activities, snack, and staff member redirect any elopement attempts. Resident #1 can walk around with and will be always supervised. 11. Education was provided to all nurses and CNAs by the DON/designee regarding the plan to complete and verify accurate head count on each resident by round every two hours and as needed. 12. Education included that the whereabouts of each residents having elopement risks will be documented as needed per shift. It was verified that Resident #1 was evaluated for discharge on 2/16, but the receiving facility was not ready to admit resident #1 at 2/16/24. Record review completed of Resident #1's Elopement Assessment done on 2/17/2024. Resident #2; Resident #3; Resident #4; Resident #5; Resident #6 and Resident #7 is in the process of being done, completion date will be 2/17/2024. Nurses' interview re- in-services had several in services and most recent in services was 2/18/2024. Nurses verbalized attending to call lights, rounding every 2 hours, checking any alarm doors to ensure that no resident had eloped, assessing resident for pain, management, gastrostomy tube, dressing. Check exit doors when alarm activated. Do head count to make sure no resident missing. Nurses verified the training received on the updated care plan which includes 1:1 supervision for Resident #1. Interviewed RN C on 2/18/2024 at 10:15 AM; RN B on 2/18/2024 at 1:00 PM; LVN D on 2/18/2024 at 1:15 PM LVN E on 2/18/2024 at 1:30 PM; LVN F on 2/18/2024.at 8:47 PM CNAs interview- Had several in services and most recent in services was on 2/18/2044. CNAs verbalized checked all exit doors when alarm activated and do head counts to make sure no resident missing, check resident every 2 hours, check if resident still breathing, listen to alarm if people are coming in or going out. CNAs verified the training received on the updated care plan which includes 1:1 supervision for Resident #1 Interviewed CNA A on 2/18/2024 at 10:30 AM; CNA B on 2/18/2024 at 10:45 AM; CNAC on 2/18/2024 at 11:00 AM; CNA D on 2/18/2024 at 11:15 AM; CNA E on 2/18/2024 at 8:50 PM; CNA F on 2/18/2024 at 9:00PM Interview with the DON on 2/19/24 at 10:00 AM revealed that training, rounding, walking, talking with confused resident, know where they are, always do rounds, documenting hourly rounds in MAR. As per IJ the facility does not have the Wander Guard System. How the resident exited, no one heard the alarm, dropped the ball. Interview with the Administrator on 2/19/23 at 10:30 AM. As per the IJ we were not aware of Resident # 1's medical diagnosis. She stated that if she had known that resident had Alzheimer's possibility of elopement looked for a secured unit for the resident to be safe. Did not know until spoke to ROP prior to visiting resident when surveyor arrived in the facility for a P1 intake. The ROP stated he was told by a medical provider that Resident # 1 has Dementia Stage 4. Resident's history was not disclosed upon admission in November 2023. She stated that she started to work here three weeks ago. While the IJ was removed on 2/19/24 the facility remained in violation at a scope of Isolated at a severity level of no actual harm with potential for more than minial harm because all staff had not been trained on the facility's newly developed implementation and effectiveness of their Plan of Removal.
Jan 2024 3 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that residents received treatment and care in a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that residents received treatment and care in accordance with professional standards of practice and the comprehensive person-centered care plan for 1 of 5 residents (CR#1) reviewed for quality of care. The facility failed to ensure LVN B properly assess CR#1 when he gave medication on [DATE] at 9:00am when CR#1 vomited, aspirated and later died. The facility failed to ensure that CR#1 was checked on every two hours and was not laying in her vomit from 7:15 am until 11:15am on [DATE]. The facility failed to ensure that CNAs report to the charge nurse when they found CR#1 in her own vomit. An Immediate Jeopardy (IJ) was identified on [DATE]. While the IJ was removed on [DATE] at 1:18pm, the facility remained out of compliance at a scope of Level 2 (E) Although there was IJ for one person, the potential for more than minimal harm is a pattern due to the number of staff involved, the facility continued to monitor the implementation and effectiveness of their corrective systems. These failures could place residents who are fed via feeding tube at risk for delayed treatment that could lead to severe injury, aspiration and/or death. Findings Included: CR#1 Record review of CR #1's face sheet revealed a [AGE] year-old female who was admitted to the facility on [DATE] and re-admitted on [DATE]. CR#1's diagnoses included hypertension (high blood pressure), severe protein calorie malnutrition (lack of protein and calories to meet nutritional need), atrial fibrillation (rapid heartbeat that causes poor blood flow), depression (a medical illness that effect the mood), anemia (condition where the blood does not have sufficient red blood cells( dementia (memory loss), acute cerebrovascular insufficiency (condition that affects the blood flow to the brain), gastrostomy (a surgical procedure where a tube is inserted in the stomach for feeding), chronic kidney disease (the inability of the kidney to filter waste and excess fluid from the blood), type 2 diabetes (high blood sugar, epilepsy ( is a brain disorder that causes recurring unprovoked seizures). Insomnia (difficulty falling asleep). Record review of CR#1's MDS dated [DATE] revealed the resident was coded for Cognitive Skills for Decision Making as severely impaired, indicating that CR#1 was not able to make sound decision. She was coded as total care for ADL's, incontinent of bowel and bladder and was fed via a feeding tube. Record review of CR#1's care plan revealed the resident was fed via a feeding tube due to dysphagia. CR#1 will be free from aspiration. Intervention: monitor/document and report to MD PRN: Aspiration- fever, SOB, Tube dislodged, Infection at tube site, Tube dysfunction or malfunction, Constipation or fecal impaction, Diarrhea, Nausea/vomiting, Record review of nurse's notes written on [DATE] by LVN T revealed resident returned to facility via ambulance with [family member accompanying resident. Resident in stable condition. Vital signs within normal limit. incontinent b/b. NPO. continues feeding of diabetisource 70ml/hr. 40ml/hr. flush. Antibiotic noted for UTI, resident bedbound. total assist x1. stage 3 wound @ L hip and wound @ ankle. resident lying in bed watching TV. bed in lowest position. call light in reach. will continue to monitor. Record review of Resident #1s' Physician Orders revealed the following orders dated: [DATE]: Check G-tube placement by aspirating gastric contents before feeding or before giving medications, every shift. [DATE] nurses' revealed start date [DATE]: G-tube: h2o 30-50 ml PGT before and after medication administration - monitor q shift. G-tube: h2o 5-10 ml PGT between each medication - monitor q shift. G-tube: check for residual prior to feeding / medication administration q shift. hold feeding / medication & notify MD if residual > 100 ml. Record review of the nurse's progress notes revealed no documentation regarding CR#1's activities on [DATE] in the day until 9:05pm when CR#1 became unresponsive and was sent to the hospital via 911. Record of the CR#1's assessment sheet revealed no assessment for CR#1 during the morning of [DATE]. Record review of the hospital notes dated [DATE] revealed that 911 was called at 9:22pm and CR#1 was sent to the hospital as per family request, the resident coded and was rerouted to a hospital closer to the facility. Record review of the hospital documentation dated [DATE] revealed CR#1 coded CPR initiated, and the cause of the resident death was cardiac arrest. Record review of the Autopsy Report dated [DATE] read in part . date of death [DATE]. Respiratory System: Aspirate foreign material consistent with gastric content - trachea, right and left bronchi and lungs. Pulmonary congestion and edema (combined weight 1105 grams) [PHONE NUMBER] grams (Right and left lobes lungs). Serous effusion (approximately 150 ml) right pleural cavity. Gastrointestinal System: Severe fecal impaction with dilated rectum. Polyp (up to 1.2 cm) descending colon. Status - Post gastrotomy placement in tack Hepatic and Binary System Atrophy (820grams: ref: [PHONE NUMBER]), liver. Cholelithiasis (multiple pigmented gallstones - up to 1.2cm), gallbladder. Genitourinary System: Probable benign nephrosclerosis, right and left kidney. Opinion: Based on the findings of the reasonable medical probability investigation information available at this time it is the opinion the decedent CR#1 died as a result of aspiration complicated of atherosclerotic cardiovascular diseases. In an interview on [DATE] at 1:50pm LVN B said he worked with CR#1 on [DATE] and he did not see any change in her condition. He said she did not vomit on his shift, and no one told him that she was vomiting. Further interview with LVN B, he said he gave CR#1 her medication that morning and he did not see any vomit on her. In an interview on [DATE] at 2:10 p.m. LVN A said she worked with CR#1 on [DATE] and she did not see any change in her condition, and she did not see her vomiting, nor did she see any vomit on her. She said she was new and was working with another nurse but did not remember what time she saw CR#1. In an interview with CNA G on [DATE] at 2:15pm she said she provided care to CR#1 on [DATE] and she did not see her vomiting and she did not see any vomit on her, and she did not see any change in her condition. She said if there was any change in the resident's condition, she would report it to the nurse. She was asked at what time did she see CR#1 and she said the beginning of her shift and the next time was when she was passing breakfast tray around 8.00 am, she peeped at her at from the door of the room and she was okay . She was asked when was next time after 8:00am that she saw CR#1, she said she could not give a direct time. She was asked who turned the feeding pump off when care was provided to residents with a feeding tube. She said, if the nurse was not available, she would turn the pump off and on. When asked if she had permission to turn the pump off and on, CNA G did not answer. Observation on [DATE] at 3:00pm of the motion camera footage (a camera that only records when it detects motion in the field of vision) dated [DATE] at 7:15 am revealed CR#1 was in bed with the head of the bed elevated, her left hand was resting on her stomach and was contacted to the lower extremities. Observation revealed the resident vomited up large amount of brown liquid emesis all over her neck, stomach, and running down her left hand. Further observation revealed the CR#1 was lying in her vomit and no one checked on her every two hours as per facility policy. Observation of the camera footage dated [DATE] at 11:15 am four hours later a CNA that was later identified as CNA H went in the room to check on CR#1. She pulled back the covers and muttered something and left the room. She later returned with three aides who were later identified as CNA G, CNA J and CNA K. Further observation revealed CNA H and G removed the covers and started providing care to CR#1, while CNA J stood, a little way from the resident and CNA J who brought some linen, put it on the table and stood near the doorway. Observation revealed CNA G and H did not call the nurse to turn the pump off. They provided care to the resident and left the room. Further observation revealed no evidence that the nurse entered the room during and after the care. In an interview on [DATE] with LVN B at 1:00 pm, he said when he gave medication to CR#1 she was fine. He said he was never abusive to any resident. He said he took care of CR#1 and he never saw any vomit and he was not aware the resident had vomited. He was then told that there was camera footage. At that point he said he wanted to see the camera footage. Interview with CNA H on [DATE] at 10:20am she said she was assisting CNA G providing care to CR#1 and she saw what looked like milk on her bed. She said she did not report it to the nurse because she thought CNA G reported it to the Charge nurse since CR#1 was her patient. Further interview with CNA H, she said usually if there was a change in a resident's condition, she would have reported it to the nurse. Interview with CNA I on [DATE] at 10:25am, she said she was assisting CNA G and &H she did not see CR#1 vomiting and she did not see any vomit on her. She said if she saw the vomit, she would report it to the nurse. In an interview with CNA G on [DATE] at 10:30am, she said she did not see any vomit on CR#1's body. She said if there was a change in condition, she would report it to the nurse and physician and she insisted she did not see anything on CR#1's body. She said she and CNA H gave CR#1 a bed bath and she was fine. In an interview on [DATE] at 11:00 am with CNA G after she viewed the camera footage dated [DATE] she had a look of shock on her face. When asked if she was the CNA on the camera she said yes. At that point she was asked if the nurse was called to turn the feeding pump off, she said No. Further interview on [DATE] with CNA G after viewing the video, she still insisted she did not see anything wrong with CR#1 even when she saw her vomiting on the video. She was then asked at that point if pump was turned off during care and she said No. Asked if the nurse should be called, during care she said yes. Asked why she did not call the nurse she said the nurse was not around. Interview on [DATE] at 1:00pm with LVN B after viewing the camera footage he said that was a lot of vomit from CR#1. He said he did not smell any vomit, and if he had seen the vomit on CR#1 he would have cleaned her up. He said he gave CR#1 her medication around 9:00am and he assessed her G-Tube site, he checked for residual and did not see any change in her condition. He said he was not called when the staff was providing care. Further interview with LVN B he said when he gives medications to residents who were fed via feeding tubes he usually checked for placement, residual, ensuring that the head of the bed was elevated, and resident was not at risk for aspiration. He said at the end of his shift the resident looked okay. In an interview with the DON on [DATE] at 12:03pm she said she was new to the facility and was not around when the incident took place. She said her expectation was for the CNAs to observe residents and report any changes in their condition to the nurse. She said the expectation of the nurses were to do thorough assessments of residents when they do rounds, and when the CNAs report changes to them they should notify the physician of the change. She said based on the video footage there was no way anyone should have missed the vomit on CR#1. She said they have lots of work to be done and they will have to in-service the staff. She said moving forward she will ensure orders were checked and document on the MARs. Nurses will have to document any changes in resident's condition in the resident's clinical records. She said residents were to be checked on every two hours and as needed and the stop and watch will be put in place. She said there was a form at the nurse's station and the aides were expected to fill them when providing care out and give them to the nurses for follow up. In an interview with the Administrator on [DATE] at 12:10pm she said she was new to the facility but based on the situation, the IJ came because of the lack of education and training. She said some staff were practicing out of their scope of practice and ignoring what needed to be done correctly. She said there were lots of in-servicing to be done. In an interview on [DATE] at 3:52pm the MD said he was CR#1's doctor and he was not aware that she had vomited on the morning of [DATE]. He said he was called on the night of [DATE] that CR#1 had a change in condition and was not responding and he gave orders for the resident to be sent to the hospital 911. He said the resident was sent out and later died. The Administrator and DON was notified on [DATE] at 1:43 p.m ., an Immediate Jeopardy situation (IJ) was identified due to the above failures. The Administrator was provided the IJ template on [DATE] at 1:50 P.M. and a Plan or Removal (POR) was requested. PLAN OF REMOVAL. Immediate Action Patient was discharged from facility on [DATE]. All relevant staff members were removed from the facility pending investigation. All other staff CNAs and nurses were immediately and thoroughly in serviced on G-Tube care (when performing care, a nurse is needed to disconnect patient from feeding and patient is to be pulled up in bed and HOB should be no lower than 30 degrees before having nurse to reconnect feeding. Also, report any findings they believe is vital such as patient color, vomiting or spit up to nurses, and rounding every two hours and as needed, and the degree at which a patient at risk for aspiration should be angled in bed, in-service by DON, and ADON. Signed in-service sheets reflecting education were also completed. On [DATE] and [DATE]. All nurses and nurse assistants verbalized understanding and signed in-service reflecting understanding. 1/26 and 1/ 27 Over the phone in-service completed by ADON for staff not in facility and will have in-service sign in sheets available for signing at their next scheduled work date. All involved parties, CNA, and LVN, suspended pending investigation on [DATE]. Upon further investigation, all allegations of neglect were found substantiated, and both parties were immediately terminated on 1/27. On [DATE], MD was notified of IJ, verbalized understanding. Enteral Feeding/Care Policies reviewed, and all staff, nurses and CNAs received copies and signed confirming receipt on 1/27. No changes were made to the policy. All enterally fed patients assessed by DON and ADON and orders implemented into PCC for Q2hour rounding and as needed and CNA rounding confirming completion of ADLs (Activities of Daily Living) and G-tube care requiring nurse documentation on 1/26. Change of condition in-services requiring nurses to document any change of resident outside of normal status, CNAs required to complete stop and watch forms depicting any change noticed in residents conducted by DON and ADON on 1/26 and 1/27. Orders will be integrated into the system ensuring rounding is complete every two hours, HOB are at the proper height of no lower than thirty degrees and no higher than forty-five. Orders will be implemented into system depicting times for patients to be repositioned and changed as well as any applicable physician orders, ensuring patients are attended to every two hours and as needed. Monitoring the POR on [DATE]: During the survey monitoring, the Administrator was interviewed regarding what she believed was the root cause of the IJ. The Administrator believed that a thorough assessment was not done by the nurse when medications were given to CR#1 and the aides did not report to the nurses when they saw what looked like milk on CR#1. There was a plan in place to monitor this issue, and the retraining of nursing staff and checking on residents every two hours avoid this issue occurring again. The Administrator expects the Director of Nursing to monitor all the systems daily as it relates to the IJ tags, physician notification and ensuring thorough and immediate documentation in resident medical records. During the survey monitoring, the Director of Nursing (DON) was also interviewed regarding what she believed was the root cause of the IJ. The DON believed if CR#1 was assessed properly and the CNAs reported what they saw when they were providing care the outcome might have been different. The DON plans to monitor this issue by assessing all residents that were fed via a feeding tube and document in PCC. Residents were checked every two hours and as needed. Residents that were fed via a feeding tube, bed should be set no lower than at 30 degrees angle. The DON expectations of the RN's and LVN's to follow protocols, document and report any change in condition to the doctor. The DON indicated she personally evaluated each resident, who were fed via a feeding tube. On [DATE] In-Service trainings initiated by the ADON to licensed nurses on Enteral Feeding and changes in condition. In an interview on [DATE] at 3:17pm LVN C said she was in-serviced on resident rights, abuse/neglect, G-Tube feeding (nurses should turn the pump on and off), report change in condition to the doctor and documentation. She verbalized understanding of in-service provided. In an interview on [DATE] at 3:51 pm CNA B said she was in-serviced on resident rights, abuse/neglect, G-Tube feeding (nurses should turn the pump on and off), report change in condition to the doctor and documentation. She verbalized understanding of in-service provided. In an interview on [DATE] at 3:57pm CNA K said she was in-serviced on G-Tube (not touching the pump, nurses should turn the pump on and off), reporting change in condition to the nurses, abuse, and neglect. She verbalized understanding of in-service provided. In an interview on [DATE] at 4:00pm CNA D said he was in-serviced on G-Tube (not touching the pump, nurses should turn the pump on and off), reporting change in condition to the nurses, abuse, and neglect. He verbalized understanding of in-service provided. In an interview on [DATE] at 10:08 pm CNA E said she was in-serviced on G-Tube (not touching the pump, nurses should turn the pump on and off), reporting change in condition to the nurses, abuse, and neglect. She verbalized understanding of in-service provided. In an interview on [DATE] at 10:23pm LVN D said she was in-serviced on resident rights, abuse/neglect, G-Tube feeding (nurses should turn the pump on and off), report change in condition to the doctor and documentation. The staff verbalized understanding of in-service provided. In an interview on [DATE] at 12:26pm LVN S said she was in-serviced on resident rights, abuse/neglect, G-Tube feeding (nurses should turn the pump on and off), report change in condition to the doctor and documentation. She verbalized understanding of in-service provided. In an interview on [DATE] at 1:30pm with RN B she said she was in-service on change in condition, G-tube feeding, report to the doctor and assessing residents who are fed via a feeding tube. She verbalized understanding of the in-service provided. In an interview on [DATE] at 4:05pm LVN F said he was in-serviced on abuse neglect, change in condition, policies and regulations on what CNAs are allowed to do that is not to turn on and off the feeding pump and report change in condition to the nurses. He verbalized understanding of in-service provided. In an interview on [DATE] between 11:00am and 3:00pm with CNA I, CNA J, CNA L and CNA N they all said were in-serviced on change in condition, abuse and neglect, G-T (CNAs not to touch the pump because that was the nurse's job), reporting and documentation. They all verbalized understanding. Record review of the POR revealed in-service signatures of all medical personnel on change of condition, abuse neglect, G-tube care, charting documentation, and reporting. The Administrator was informed the Immediate Jeopardy was removed on [DATE] at 1:18pm. The facility remained out of compliance at a scope of isolated and severity of no actual harm with potential for more than minimal harm that is not immediate jeopardy, due to the facility's need to evaluate the effectiveness of the corrective systems.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure services provided by the facility, as outlined ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure services provided by the facility, as outlined by the comprehensive care plan, met professional standards of quality for two (Resident #2, CR#1) of three residents observed for gastrostomy tube feedings. The facility failed to ensure that LVN B turned off Resident #2's feeding as ordered by the physician. The facility failed to ensure that CNAs notified the nurses to turn off CR#1's feeding pump when providing care. These failures could place residents at risk for aspiration, and abdominal discomfort. Findings included: Resident #2 Record review of Resident #2's admission face sheet revealed he was [AGE] year-old male that was admitted to the facility on [DATE]. His diagnoses included type 2 diabetes (high blood sugar), dysphagia (difficulty swallowing), oropharyngeal phase (movement of food through the oral cavity by the tongue), lack of coordination, major depressive disorder (mental illness), insomnia (difficulty sleeping), essential hypertension (high blood pressure), hypothyroidism (when the thyroid glands doesn't produce enough thyroid hormones), hypotension (low blood pressure), altered mental status (change in mental function), other supraventricular tachycardia (irregular heart beat) and cerebral infarction (disruptive blood flow to the brain). Record review of Resident #2's physician's order dated 01/11/2024 revealed an order for Enteral Feeding every night shift for feeding supplement Enteral Feeding Isosource 1.5 at 70 ml per hour with 30 minutes flush. Physician's order dated 12/11/2023 document percentage of meal eaten. Give Jevity 1.5cal(250ml) if intake is less than 50%. Only if resident consumes less than 50% after meals for record % of meal eaten. 01/24/2024 Enteral feeding disconnect one time a day bowel rest/pleasure feeding. Review of Resident #2's MDS assessment, dated 12/17/2023 revealed the resident was coded as severely impaired for cognition, incontinent of bowel and bladder, total care for activities of daily living and was fed via a feeding tube. Record review of Resident #2's Care Plan dated 10/31/2023 for Feeding Tube reflected: Problem: Resident #2 has nutritional problem or potential nutritional problem r/t NPO, g-tube use. At risk for nutritional problem related to DM, hypotension, dysphagia, hyperlipidemia, anxiety insomnia, MDD and hypothyroidism, peg tube status. Goal: Resident #2 will maintain adequate nutritional status as evidenced by maintaining weight, no s/sx of malnutrition, and tolerating tube feeds daily through review date. Intervention: Obtain and monitor lab/diagnostic work as ordered. Report results to MD and follow up as indicated. Provide and serve diet as ordered. RD to evaluate and make diet change recommendations PRN. Resident #2 requires tube feeding r/t Dysphagia. Resident #2 will maintain adequate nutritional and hydration status, weight stable, no s/sx of malnutrition or dehydration through the review date. Check for tube placement and gastric contents/residual volume per facility protocol and record. Monitor/document/report to MD PRN: Aspiration- fever, SOB, Tube dislodged, Infection at tube site, Self-extubating, Tube dysfunction or malfunction, Abnormal breath/lung sounds, Abnormal lab values, Abdominal pain, distension, tenderness, Constipation or fecal impaction, Diarrhea, Nausea/vomiting, Dehydration. Provide local care to G-Tube site as ordered and monitor for s/sx of infection. The resident is dependent with tube feeding and water flushes. See MD orders for current feeding/flush orders. Observation on 1/24/2024 at 2:00pm revealed Resident#2 in bed with the head of the bed elevated. Feeding pump was infusing at 70ml per hour and water flush at 30ml per hour, and on the bag was written from 10:00pm-6:00am. Further observation revealed the feeding bag had approximately 100 ml of feeding in it. In an interview and observation with LVN B on 1/24/2024 at 2:05pm he said resident was on continuous feed from 10:00pm to 6:00am. He said the feeding should only run on the night shift because the resident was fed by mouth during the day. He said the pump should be off at 6:00am but did not get turned off because he was late coming to work. He said he should have turned the pump off when he got to work but he got busy. At that point he turned the pump off. He was then asked what could happen if the pump was not turned off as ordered. He said that could cause the resident not to eat as much as he normally would eat, because he would be too full, and that could cause him to throw up. In an interview on 1/24/2024 at 2:30pm LVN C said she was not aware that Resident #2's feeding pump was not turned off. She said usually if the nurse was not in, she would try and check all resident to ensure that they were provided the care and services needed until a nurse comes in. She said the nurse came in latee but she thought he had taken care of the resident. In an interview on 1/24/2024 at 2:45pm CNA C said Resident #2 was fed via a feeding tube a night but eats during the day. She said it depends on what was served for the meal, he would eat all his meal and sometimes he would eat a little. She said if he eats less than 50%, they should give him supplement. She said he ate about 50% of his meal that day. In an interview on 1/24/2024 at 3:00pm the DON said that a staff coming to work late should not prevent residents from getting the care and services they required. She said another nurse should have turned the pump off. At that point she said she will have to in-service the staff. Record review of Resident #2's nurse progress notes dated 1/24/2024 revealed no documentation the Resident#2's feeding tube was not turned off at 6:00am as scheduled. CR#1 Record review of CR #1 face sheet revealed a [AGE] year-old female who was admitted to the facility on [DATE] and re-admitted on [DATE]. CR#1's diagnoses included the following: hypertension (high blood pressure), severe protein calorie malnutrition (lack of protein and calories to meet nutritional need), atrial fibrillation (rapid heartbeat that causes poor blood flow), depression (a medical illness that effect the mood), anemia (condition where the blood does not have sufficient red blood cells( dementia (memory loss), acute cerebrovascular insufficiency (condition that affects the blood flow to the brain), gastrostomy (a surgical procedure where a tube is inserted in the stomach for feeding), chronic kidney disease (the inability of the kidney to filter waste and excess fluid from the blood), type 2 diabetes (high blood sugar, epilepsy ( is a brain disorder that causes recurring unprovoked seizures). Insomnia (difficulty falling asleep). Record review of CR#1's MDS dated [DATE] revealed the resident was coded for Cognitive Skills for Decision Making as severely impaired, indicating that CR#1 was not able to make sound decision. She was coded as total care for ADL's incontinent of bowel and bladder and was fed via a feeding tube. Record review of CR#1's care plan revealed the resident was fed via a feeding tube due to dysphagia. CR#1 will be free from aspiration. In an interview on 01/23/2024 at 2:15pm with CNA G she said she provided care to CR#1 on 1/15/2024. She was asked who turned the feeding pump off when care was provided to residents with a feeding tube. She said, if the nurse was not available, she would turn the pump off and on. When asked if she had permission to turn the pump off and on, CNA G did not answer. Observation on 1/24/2024 at 3:00pm of the motion camera footage (a camera that only records when it detects motion in the field of vision) dated 1/15/2024 at 7:15 am revealed CR#1 was in bed with the head of the bed elevated, her left hand was resting on her stomach. Observation revealed the resident vomited up large amount of brown liquid emesis all over her neck stomach and running down her left hand. Further observation revealed the CR#1 was lying in her vomit and no one checked on her every two hours as per facility policy. Observation of the camera footage dated 1/15/2024 at 11:15 am four hours later a CNA that was later identified as CNA H went in the room to check on CR#1. She pulled back the covers and muttered something and left the room. She lLater returned with three aides who were later identified as CNA G, CNA J and CNA K. Further observation revealed CNA H and G removed the covers and started providing care to CR#1, while CNA J stood, a little way from the resident and CNA J who brought some linen put it on the table and stood near the doorway. No one was observed turning the feeding pump off. CNA G and H did not call the nurse to turn the pump off. They provided care to the resident and left the room. Further observation revealed no evidence that the nurse entered the room during and after the care. Interview on 1/27/2024 at 1:15 pm with CNA G after she viewed the camera footage dated 1/15/2024 she had a look of shock on her face. Asked if she was the CNA on the camera she said yes. At that point she was asked if the nurse was called to turn the feeding pump off, she said No. Asked if the pump was off, she said No. She was then asked at that point if she had reported the incident to the nurse, she said no. Asked if the nurse should be called, she said yes. Asked why the nurse was not called she said the nurse was not around. Interview on 1/27/2024 at 1:30 pm with LVN B after viewing the camera footage he said that was a lot of vomit from CR#1. He said he did not smell any vomit and if he had seen the vomit on her he would have cleaned her up. He reviewed the tape and agreed it was a lot of vomit but still insisted he did not see or smell any vomit. He said he gave CR#1 her medication around 9:00am and he assessed the resident and did not see any change in her condition. He said he was not called when the CNAs were providing care. Further interview with LVN B revealed that when he gives medications to residents who were fed via feeding tubes he usually checked for placement, residual, ensuring that the head of the bed was elevated, and resident was not at risk for aspiration. He said at the end of his shift the resident looked okay. Review of the facility's Enteral Feeding policy, revised January 2014, reflected: Documentation 1. The date and time the procedure was performed. Review of the facility's Enteral Feeding policy, revised May 2014, reflected: Preventing Aspiration: 1.Check enteral tube placement prior to each feeding and administration of medication. 2. Always elevate the head of the bed(HOB) at least 30 degrees-45 degrees during the feeding and at least one hour after. 3. Monitor the tube for resigns and symptoms of respiratory distress during feeding and medication administration. 5. Recognize risk factor for aspiration including. a. sedation, d vomiting, c. bolus feeding,
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to maintain clinical records in accordance with accepted professional ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to maintain clinical records in accordance with accepted professional standards and practices that are complete and accurately documented for 2 of 5 Residents (Resident #2 and, Resident #3) reviewed for medical records accuracy, in that: Resident #2's and Resident #3's January 2024 Medication Administration Record (MAR) did not reflect documentation for medications given or not given. This failure could affect residents whose records are maintained by the facility and could place them at risk for errors in care, and treatment. Findings Included: Resident #2 Record review of Resident #2's admission face sheet revealed he was [AGE] year-old male who was admitted to the facility on [DATE]. His diagnoses included type 2 diabetes (high blood sugar), dysphagia (difficulty swallowing), oropharyngeal phase (moving of food or, lack of coordination, major depressive disorder (mental illness), insomnia (difficulty sleeping), essential hypertension (high blood pressure), hypothyroidism (thyroid gland doesn't produce enough hormone), hypotension, (low blood pressure), altered mental status (mental function), other supraventricular tachycardia and cerebral infarction(disruptive blood flow to the brain). Review of Resident #2's MDS assessment, dated 12/17/2023 revealed the resident was coded as severely impaired for cognition and was incontinent of bowel and bladder and was total care for activities of daily living and was fed via a feeding tube. Record review of Resident #2's physician orders revealed an order dated 11/11/2023 for, Protonix Delay release 40mg give one tablet in the afternoon for ulcer drug at 4:00pm. Quetiapine Fumarate give 2 tablets by mouth 3 times a day for mental health (8:00am, 2:00pm and 8:00pm. Lorazepam 1 mg by mouth two times a day at 8:00am and 4:00pm. Buspirone 5ml three times a day at 9:00, 1:00pm and 5:00pm Record review of Resident #2's January MAR revealed no documentation on 01/04/2024 that protonix (ulcers drugs) was given at 4:00pm, Quetiapine Fumarate was given on 1/4/2024 at 2:00 pm for mental health. On 1/4/2024 and 1/20/2024, Lorazepam was not documented as given for anxiety at 4:00pm. On 01/4/2024, buspirone for mental health was not documented as given at 1:00pm and 5:00 pm. Resident #3 Record review of Resident #3's admission face sheet revealed he was a [AGE] year-old male who was admitted to the facility 7/2/2021 and readmitted on [DATE]. His diagnoses included, essential hypertension (high blood pressure, angina pectoris, pain, cerebral infarction, constipation (difficulty having a bowel movement) , gastroesophageal reflux disease(heart burn), anemia, dysphagia, moderate protein calorie malnutrition(deficiency of energy, protein and micronutrient), muscle weakness, dysphagia (swallowing problems) , diastolic (congestive ) heart failure (condition in which the heart's main pumping chamber becomes stiff and unable to fill properly), contracture of left knee and left hand (tightening of the muscles and tendon), type two diabetes (high blood sugar), hypoxia (level of oxygen in the body tissues) , hydrocephalus (buildup of fluids in the brain), hyperlipidemia (high levels of fat in the blood), Candida stomatitis (infection in the mouth), encephalopathy (brain disease), traumatic hemorrhage of cerebrum (nonpenetrating or penetrating trauma to the head. Review of Resident #3's MDS assessment, dated 12/01/2023 revealed the resident was coded as severely impaired for cognition and was incontinent of bowel and bladder and was total care for activities of daily living and was fed via a feeding tube. Record review of Resident #3's physician orders revealed an order dated 07/01/2023 for Oxybutynin Chloride 5mg every 8 hours for overactive bladder at 7:00 am 3:00pm and 11:00pm. Record review of Resident #3's January MAR revealed no documentation on 01/05/2024 that Oxybutynin was given for overactive bladder on 1/05/2023 at 3:00pm. During an interview with the DON on 01/24/2024 at 3:45pm the DON said the expectation of the nursing staff was to document on the MARS when medications were given or refused. She said if medications were refused, they should put a code in that indicates the resident had refused the medications and document in the nurse's notes. She said there should be no blanks on the MARS. She said she was new to the facility, and she will have to in-service the staff on documentation. During an interview on 1/29/2024 at 3:35 p.m. RN B said she worked mostly on the weekend, so she was not the one who was responsible for giving the medications. She said when medications were given, they should document on the MARS and if the resident refused for whatever reasons they should code on the MARS and document in the nurses the reason why the medication was not given. She said if the resident was not in the building it should be documented in the nurse's notes. She said there should be no blanks on the MARS because it would be difficult to determine if medications was given or not and treatment was done or not done. Record review of the facility policy titled Charting and Documentation with an implementation date of April 2008 read in part . Policy Statement All services provided to the resident, or any changes in a resident's medical, mental condition, shall be documented in the resident's medical record. Policy Interpretation and Implementation. 1. All observations, medications administered, services perform etc Must be documented in the resident's clinical records. 3. All incidents, accidents, or changes in the resident's condition must be recorded
Jan 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure resident who is incontinent of bladder receive...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure resident who is incontinent of bladder received appropriate sized absorbent product for 1 of the 5 (Resident #7103) residents. The facility failed to provide reasonable accommodation of size 5X bariatric briefs for bariatric Resident #7103. This deficient practice placed residents at risk for not having their needs met. Findings included: Record review of Resident #7103 face sheet dated 01/17/2024 indicated he was a 76 -year-old female who admitted on [DATE] with primary diagnosis of Type 2 Diabetes Mellitus and a secondary diagnosis of morbid (severe) obesity. Interview with Resident #7103 on 01/17/2024 at 10:30am, revealed that she had resided at the facility for 3yrs. Resident #7103 stated that overall, she really liked the facility. She continued and stated that the facility had been struggling with keeping management over the past year. Resident stated that the facility was often time out of incontinent supplies (wipes and briefs). When wipes were not available the facility staff would provide incontinent care using cloth towels. The resident stated that the facility was now low in the towel supply as towels were usually placed in the trash if residents had a bowel movement and the towels were used. The resident stated that the facility would usually run out of the supply, and it took approximately 2-3 days for the facility to receive. Interview with Resident #7103 on 01/17/2024, at 11:00AM, Resident #7103 stated the facility had been using the wrong sized briefs when providing incontinent care. The Resident stated that the facility would use two smaller briefs (unknown sizes) when providing incontinent care. During the interview Resident #7103 stated that she only had one available brief and that she was fearful that staff would start using smaller briefs. The Resident stated that when the facility was out of briefs staff would use two smaller briefs in the effort to create a larger brief. The resident stated that the wrong sized briefs had been causing skin irritation and that staff had been made aware. The resident stated the staff continued to state that the facility was out of bariatric brief. The resident stated it was a continued recurring issue that happened often, the facility is out of bariatric briefs monthly. Interview with CNA A, on 01/17/2024 at 11:12AM, the CNA confirmed that the facility was out of 5X bariatric brief. The CNA A stated that she did not know how often and how long the facility was out of supplies, including bariatric briefs. The CNA A stated when the facility was out that the facility 5X bariatric brief staff might use a small brief sized 3XL. The CNA A stated that supplies were requested by writing the item needed on a sheet of paper posted on the supply room door for the Central Supply Coordinator. The surveyor asked what could happen if the wrong sized briefs are used for bariatric residents. CNA A stated that it could possibly cause skin irritation for the resident. Observation on 01/17/2024 at 11:30AM, of the central supply stocking area the facility had a supply of incontinent wipes. The facility did not have a supply of size 5X bariatric briefs to accommodate the bariatric resident population. The 3XL briefs were the largest sized stocked of briefs. Interview with Central Supply Coordinator, on 01/17/2024 at 11:35AM the surveyor asked if the central supply stocked area was the only place the briefs are stocked. Central Supply Coordinator stated the briefs were stocked in two areas in the facility, the central supply, and the CNA closet. Central Supply Coordinator stated that the largest sized briefs available at this time were 3X briefs. The surveyor asked who was responsible for ordering briefs and how do they know what was needed. The Central Supply Coordinator stated that she usually would order supplies per the care staff (nurses and CNAs) request. The Central Supply Coordinator stated that she placed an order for supplies on Tuesday, 01/16/2024. The surveyor asked if 5X bariatric briefs were included in the order on Tuesday, 01/16/2024. She stated that she could not recall if 5X bariatric briefs were ordered. The surveyor asked if this was the only process used to inventory supplies. The Central Supply Coordinator stated that the facility staff did not have an inventory process for orders aside from staff reporting when supplies were low or out. The Central Supply Coordinator was not able to explain how the facility prevented the possibility of running out of supplies. The surveyor asked what happened if staff did not identify an item that was needed. The Central Supply Coordinator stated that the item was not ordered and will be ordered with the next order. The surveyor asked how often were supplies ordered. Central Supply Coordinator stated that supplies are ordered each week on Monday and received on Wednesday. The surveyor asked how many bariatric residents there are requiring 5X sized briefs. Central Supply Coordinator stated she did not know. The surveyor asked what could happen if the wrong sized briefs are used for bariatric residents. Central Supply Coordinator stated that it could possibly cause skin irritation for the resident. Observation of the central supply stocking area on 01/17/2024 at 3:00PM, the facility did not have a supply of 5X bariatric briefs to accommodate bariatric resident population. The 3XL was largest sized stocked of briefs. Interview with the Director of Nursing (DON) and the Facility Administrator on 01/17/2024 at 3:05PM, the surveyor asked if they were made aware the facility had no supply of 5X briefs. The DON and Facility Administrator stated that it was their first day at the facility. The DON stated that she was working on implementing an inventory process to prevent insufficient supplies. The DON stated that she was not aware that size 5X bariatric briefs were not available to accommodate the bariatric resident population. The DON stated that she would work on obtaining a supply of bariatric briefs. The DON did not reveal how she would obtain the briefs. The surveyor asked who is responsible for ensuring that supplies are available to accommodate resident's needs. The DON stated that all staff is responsible for ensuring that residents are accommodated. The surveyor asked what could happen if the wrong sized briefs were used for bariatric residents. The DON and Facility Administrator stated that it could possibly cause skin irritation for the resident. The DON stated that she did not know how often skin assessments were completed on the resident as it was her first day at the facility. Interview with the on 01/17/2024 at 4:15PM, the Administrator, the surveyor followed up and requested the facility policy related to accommodation of needs. Record review of Resident #7103 clinical chart revealed ono evidence of documented skin assessments. Record review of product requested invoice dated 01/12/2024 indicated that 5XL bariatric briefs had not been ordered on 01/12/2024. Record review of product requested invoices indicated that bariatric briefs had not been order for the month of January/2024, December/2023, and November/2023. On 01/17/2024 at 5:00pm the Facility Administrator failed to provide the facility policy related to accommodation of needs prior to facility exit.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0568 (Tag F0568)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to manage and maintain a system that assures a full, complete, and separate accounting, according to accounting principles, of each resident's...

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Based on interview and record review, the facility failed to manage and maintain a system that assures a full, complete, and separate accounting, according to accounting principles, of each resident's personal funds entrusted to the facility on the resident's behalf, for 1 of 1 facility reviewed for management of resident funds. --facility failed to have a complete accounting of resident's trust fund activity for 2 months, failed to maintain adequate funds in the petty cash account, or have adequate management of facility funds for 2 months. These failures placed residents whose funds were managed by the facility at risk of losing their Medicaid insurance benefits and placed residents' funds at risk of being misappropriated. Findings include: Record review of facility Trust Fund Transaction History dated December 1, 2024 - December 30, 2024, and January 1, 2024 - January 30, 2024, revealed no documentation of credits or debits to resident trust fund accounts for 2 months. Record review of facility Trust Account Petty Cash document dated, 11/27/23, revealed the original funding amount was $400, and the trust petty cash total after withdrawals for replenishment was $60.00. In an interview with the Administrator on 1/17/24 at 11am, she stated she just came to this facility today, and had been transferred from a sister facility that had closed, along with other staff. She said she was not aware of the management of this facility's finances as the former Business Office Manager left. In an interview with Staff A on 1/17/24 at 3:15 pm, she stated she deposited the checks for the facility, but did not handle any of the accounting of resident funds. She said the former Business Office Manager went to work at another facility and took staff with her, and the former BOM entered the trust fund information for November into Point Click Care, but there had been no management of resident finances since November. Record review of Authorization To Hold, Safeguard and Manage Personal Funds, Policy on Protection of Resident Funds, undated, identified with another facility's name, revealed, in part: .facility maintains a full and complete separate accounting of each resident's funds .individual financial records are available upon request of the resident or legal representative .if I select to give the facility written permission to manage my funds, I understand that I may make deposits to and withdrawals from my resident fund account, and I will receive a statement at least quarterly .
Sept 2023 18 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pressure Ulcer Prevention (Tag F0686)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record reviews, the facility failed to ensure a resident with pressure ulcers received ne...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record reviews, the facility failed to ensure a resident with pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing for 1 of 6 residents (CR #105) reviewed for treatment and services to prevent and heal pressure ulcers. 1. CR #105 was not provided wound care from 6/2/2023 through 6/10/2023 although the wound was identified as present prior to his admission on [DATE] . 2. CR #105 was not identified with wounds upon admission; skin assessments were not completed upon admission/re-admission. CR was transferred to the hospital on 6/27/23 resulting in a wound evaluation that revealed severe erythema (redness of the skin), edema (swelling caused by excess fluid accumulation in the body tissues), necrosis (premature death of body tissue), induration (an increase in the fibrous elements in tissue, usually due to inflammation or swelling, making the tissue less elastic and pliable), malodor (distinctive odors that are offensively unpleasant). The resident also required debridement (the removal of damaged tissue or foreign objects from a wound) and the wound was unstageable and measured 6.9cm long by 7.2cm wide An IJ was identified on 7/29/2023. The IJ template was provided to the facility on 7/29/2023 at 11:14 AM. While the IJ was removed on 8/4/2023, the facility remained out of compliance at a scope of pattern and a severity level of immediate jeopardy to resident health or safety because the facility's need to evaluate the effectiveness of the corrective systems that were put into place. This failure could place residents at risk of further development of pressure ulcers, infections, injury, and death. Findings include: CR #105 CR #105 Record review of CR #105's admission record dated 7/28/2023 revealed a [AGE] year-old resident admitted initially on 6/2/2023 and readmitted on [DATE]. The record documented his diagnoses included congestive heart failure (progressive heart disease that affects pumping action of the heart muscles), type 2 diabetes mellitus (condition results from insufficient production of insulin, causing high blood sugar), gastroparesis (condition that affects the normal muscle movements of the stomach), hypertension (high blood pressure), protein-calorie malnutrition (an imbalance of nutrients from your food and drinks that are needed to keep the body healthy and functioning properly), and acute kidney failure (condition when an abrupt reduction in kidneys' ability to filter waste products occurs within a few hours or a few days). Record review of CR #105's census report dated 9/15/2023 revealed he was admitted on [DATE]. The report documented billing stopped on 6/26/2023, resumed on 6/28/2023, and ended on 6/30/2023. Record review of CR #105's Medicare/5-Day MDS dated [DATE] revealed he had a pressure ulcer upon admission. The MDS revealed the pressure ulcer was unstageable, and it was present upon entry to the facility. The MDS documented he had three total venous (a wound caused by blood flow problems in the leg veins)/arterial ulcers (wounds caused by poor delivery of nutrient-rich blood to the lower extremities). The MDS indicated he had a pressure reducing device for his chair and bed, received nutritional or hydrational therapy for the pressure ulcer, received pressure ulcer care, and received applications of non-surgical dressings and ointments and/or medications for the injury. Record review of CR #105's admission MDS dated [DATE] with an ARD of 6/19/2023 revealed no BIMS was conducted but he had no short or long-term memory concerns, and he was able to recall the current season, the location of his room, staff names and faces, and that he was in a nursing facility. The MDS documented he had no potential indicators of psychosis, behaviors affecting others, refusal of care, or wandering and/or elopement behaviors. Per the MDS, CR #105 required one-person assistance with bed mobility, transfers, locomotion, dressing, toileting, and personal hygiene, and he had not walked with or without assistance. The MDS revealed he was always incontinent of bladder and bowel, but he was not on a toileting program. The MDS documented he had one unhealed, unstageable, pressure ulcer or injury upon admission. Per the MDS, CR #105 received nutrition and/or hydration interventions, pressure ulcer/injury care, application of non-surgical dressings, and application of ointments/medications as interventions to the pressure ulcer. The MDS revealed he received dialysis care. A search of the facility's EMR revealed no care plan for CR #105. The admission and 5-day MDS assessments both noted sacral ulcers upon admission. There was no documentation of location. Record review of CR #105's medical records from the discharging hospital dated 5/17/2023 revealed an ICU checklist dated 5/17/2023. The checklist documented CR #105 had a pressure ulcer and/or wound. Record review of CR #105's admission note created by The facility's PA on 6/6/2023 revealed a foot ulcer. The note did not document any other wounds. Record review of CR #105's NP/PA note dated 6/7/2023 created by The facility's PA revealed CR #105 had a left heel wound. No other wounds were noted on the record. Record review of the facility's EMR revealed the care plan dated 6/8/2023 revealed no care plan areas were created. Record review of CR #105's nurse's note created by ALVN M on 6/12/2023 revealed she had observed CR #105 on 6/10/2023 with an unstageable sacral wound. The note documented the wound was malodorous (smelling very unpleasant) with eschar (a piece of dead tissue that sheds off from the surface of the skin after an injury) and slough (layer or mass of dead tissue separated from surrounding living tissue, as in a wound, sore, or inflammation) and had erythema (redness) around the border. Per the note, ALVN M placed a Mepilex border (absorbent foam wound dressing) the wound bed. The note concluded CR #105 could benefit from an immediate wound care consultation. No orders related to the Mepilex were identified during the survey. Record review of CR #105's nurse's note created by ALVN M on 6/12/2023 revealed she had observed CR #105 on 6/11/2023 with an unstageable sacral wound. The note documented the wound was malodorous with eschar and slough and had erythema around the border. Per the note, ALVN M placed a Mepilex border on the wound bed. The note concluded CR #105 could benefit from an immediate wound care consultation. No orders related to the Mepilex were identified during the survey. Record review CR #105's dialysis communication record created by the dialysis facility and dated 6/12/2023 revealed an admission/readmission charge nurse report dated 6/1/2023 noting he had an unstageable sacral wound . Record review of a NP/PA note created 6/13/2023 by The facility's PA revealed he had observed CR #105's sacral wound on 6/12/2023 and called for continued local care. Record review of a physician's order dated 6/13/2023 revealed The facility's MD ordered a wound consultation from The WC physician for CR #105's sacral wound. Record review of a physician's order dated 6/18/2023 revealed The facility's MD ordered CR #105's sacral wound be cleansed with normal saline, patted dry, and have calcium alginate (non-woven, absorbent dressings made from seaweed used to treat pressure wounds)and a dry dressing applied. Record review of CR #105's Braden Scale for predicting pressure sore risk dated 6/22/2023 revealed a score of 16. The score indicated CR #105 was at risk for development of pressure injuries. Record review of CR #105's weekly skin assessment dated [DATE] revealed his skin color was normal, was warm, and the tugor was normal. The assessment documented a wound to CR #105's sacrum. The note did not document the size of the wound, but documented it was unstageable. Record review of CR #105's physician's order dated 6/22/2023 revealed The facility's MD ordered CR #105's unstageable sacral wound be cleansed with saline, patted dry, and have Santyl (product used to treat and aid in the healing of burns and skin ulcers) and dry dressing applied daily. Record review of CR #105's nurse's note created 6/23/2023 by LVN D revealed CR #105 sacrum was evaluated by The WC physician. The note documented The WC physician removed dead tissue and ordered Med-i-Honey (wound and burn dressing), alginate, and an air mattress. There was no documentation of the cause of the delay in the evaluation by the wound care physician. Record review of CR #105s's progress note from the facility's contracted wound physicians dated 6/27/2023 revealed CR #105 was not seen due to a non-wound related hospitalization. The note documented CR #105's physician was the facility's wound care physician. Record review of CR #105's after visit summary and discharge instructions from an unrelated hospitalization dated 6/29/2023 revealed a wound care evaluation and treatment plan with a date of service of 6/27/2023. The wound care evaluation documented his diagnosis was impaired integumentary integrity associated with skin involvement extending into fascia (thin, fibrous connective tissue), muscle or bone, and scar formation. The evaluation noted the consultation was ordered for CR #105 for an unstageable sacral pressure injury. Per the evaluation, the wound had severe erythema (redness), edema (swelling caused due to excess fluid accumulation in the body tissues), necrosis (premature death of body tissue), induration (an increase in the fibrous elements in tissue commonly associated with inflammation and marked by loss of elasticity and pliability), and malodor. The evaluation revealed a recommendation of a surgical consultation for CR #105. The evaluation documented he had precautions for fragile skin and a high risk of obtaining future pressure injuries. Per the evaluation CR #105's pressure injury was debrided of non-viable tissue. The evaluation revealed CR #105 reported he was unable to lay on his back due to severe pain from the sacral wound. The evaluation documented he reported his pain in the sacrum was an eight out of ten. Per the evaluation the sacral pressure injury was unstageable and measured 6.9cm long by 7.2cm wide. The evaluation documented the wound tissue was 80% eschar (a collection of dry, dead tissue within a wound) and 20% slough (layer or mass of dead tissue separated from surrounding living tissue, as in a wound, sore, or inflammation). The evaluation revealed the wound treatment included copious irrigation with wound cleanser (washing the wound with wound cleanser) and sharp debridement (procedure to remove debris or infected/dead tissue from a wound) to the subcutaneous (under the skin) tissue. Per the evaluation, CR #105 was educated on the wound care plan, the wound's appearance, choices in wound dressings, and the need to make frequent position changes to prevent further skin break down. Record review of CR #105's weekly skin assessment dated [DATE] revealed he had a sacral pressure wound and an IV port in his left shoulder. The assessment documented his skin was normal colored, warm, and had normal tugor. The note did not document the size of the wound, but documented it was unstageable. Record review of CR #105's nurse's note dated 6/29/2023 revealed it was created by the WN. The note documented he was assessed by the WN and was observed with an ongoing wound to the sacral area with dark slough. Per the note, the WN cleansed the wound and treated it with a dry dressing. Record review of CR #105's nurse's note created by LVN E and dated 6/30/2023 revealed he was observed by the nurse lying in his bed with chils. The note documented vital signs were taken and his oxygen saturation levels were unable to be obtained. Per the note, CR #105 was having shortness of breath and was confused. The note revealed the facility's PA ordered CR #105 be taken to the emergency room for possible sepsis (infection of the blood stream resulting in a cluster of symptoms such as drop in a blood pressure, increase in heart rate and fever). The note documented 911 was called, EMS arrived, and he was transported to a local hospital for treatment and care. Record review of CR #105's June TAR revealed his sacral wound was cleansed with normal saline, patted dry, and calcium alginate and a dry dressing were applied on 6/20, 6/21, and 6/22/2023. The TAR documented that order was discontinued on 6/22/2023. Per the TAR, CR #105's unstageable sacral wound was cleansed with normal saline, patted dry, and Santyl and a dry dressing were applied on 6/23, 6/25 and 6/29/2023. The TAR revealed an order for Medihoney to be applied daily beginning 6/24/2023 and it was applied on 6/25 and 6/29/2023. CR #105 was not present at the facility on 6/26 and 6/27/2023, and he returned on 6/28/2023. CR #105 discharged on 6/30/2023. Review of the TAR revealed no physician's orders for wound care prior to 6/19/2023. Record review of the medication report dated 7/28/2023 revealed prescriptions active on 6/30/2023 Ecotrin 325mg delayed release tablet one tablet once daily for congestive heart failure, Gabapentin 300mg tablet one tablet three times daily for convulsions, Metoprolol Tartrate 25mg tablet give ½ tablet (12.5mg) once daily for hypertension, Plavix 75mg oral tablet one tablet once daily for congestive heart failure, and Ultram 50mg tablet once every twelve hours as needed for pain. The Ultram was prescribed on 6/21/2023. Record review of CR #105's June MAR revealed he was administered one 325mg tablet of Ecotrin daily from 6/2/2023 through 6/26/2023 and on 6/29/2023 at 9:00 AM. The MAR documented he was administered one 300mg tablet of Gabapentin daily at 9:00 AM, 1:00 PM, and 5:00 PM from 6/2/2023 through 6/26/2023 and on 6/29/2023. Per the MAR he was administered ½ of a 25mg tablet of Metoprolol Tartrate for a total of 12.5 mg of the medication daily at 9:00 AM from 6/15/2023 through 6/26/2023 and 6/29/2023. The MAR revealed CR #105 was administered a 75mg tablet of Plavix at 9:00 AM from 6/2/2023 through 6/21/2023, it was held on 6/22 through 6/25/2023, and was administered on 6/26 and 6/29/2023. The MAR had no documentation of administration of Ultram during the month. Record review of CR #105's medical records from the hospital he was admitted to dated 8/4/2023 pages one through three revealed his admission form reported information for services provided between 6/30/2023 and 7/31/2023. Per the admission form, his diagnoses included ESRD (End Stage Renal Disease, occurs when chronic kidney disease, or the gradual loss of kidney function, reaches an advanced state), septic shock (widespread infection causing organ failure and dangerously low blood pressure), pressure injury of the sacral region (full-thickness skin and tissue loss in which the extent of tissue damage within the ulcer cannot be confirmed because it is obscured by slough or eschar), and pressure injury of the buttock stage 4 unspecified laterality (full thickness ulcer with the involvement of the muscle or bone). The admission form documented CR #105's admission type was emergency, he was admitted [DATE] at 6:25 AM, he was transferred from an outside hospital. The admission form documented surgery was performed on CR #105 on 7/1, 7/3, 7/4, 7/6, 7/8, and 7/26/2023. Record review of CR #105's medical records dated 8/4/2023 page four included admission orders from 6/26/2023 through 7/31/2023. The orders revealed his admitting diagnosis was sepsis (infection of the blood stream resulting in a cluster of symptoms such as drop in a blood pressure, increase in heart rate and fever). The orders documented his level of care was critical care and his expected level of care was three to four days. Record review of CR #105's medical records dated 8/4/2023 page thirty-three through page forty-one included H&P notes dated 6/30/2023. The H&P (History and Physical) notes revealed CR #105's problem list included septic shock with a likely source of a sacral decubitus ulcer (injuries to skin and underlying tissue resulting from prolonged pressure on the skin) infection versus UTI (Urinary Tract Infection, infection of any part of the urinary system, including kidneys, ureters, bladder, and urethra). The note documented CR #105's sacral decubitus ulcer was present at admission. Per the note, a recent previous hospitalization for sepsis/pneumonia put him at a higher risk for drug resistant organisms. The note read in part .This patient has a high probability of sudden, clinically significant deterioration, which requires the highest level of physician preparedness to intervene urgently . Record review of CR #105's medical records dated 8/4/2023 page 42 through page 116 included a consult group 1 notes from 6/30/2023 through 7/12/2023. The notes revealed on 6/30/2023 nephrologist (medical doctor of the branch of medicine that deals with the physiology and diseases of the kidneys) documentation read in part .CR #105 is a [AGE] year old male with history of ESRD on HD [hemodialysis (treatment for ESRD in which the blood is filtered via an external machine)], CHF [congestive heart failure (condition in which the heart cannot pump enough blood to the body's other organs)], CAD [Coronary Artery Disease (condition where the major blood vessels supplying the heart are narrowed)], DM [Diabetes Mellitus] admitted with septic shock from sacral decubitus ulcer vs UTI . The note documented CR #105's diagnosis was septic shock. The notes included a wound care note from 7/1/2023, beginning on page 50, documenting a photo of an unstageable necrotic sacral decubitus wound. The photo was documented by a hospital wound care RN as appearing to be covered with 95% black unstageable necrotic tissue. The wound care note documented recommended a general surgical consultation for debridement or pulse lavage therapy (delivery of an irrigating solution under pressure that is produced by an electrically powered device). The wound care notes included an order for application of Vashe (medication used for pressure ulcers) wet to dry dressing daily. The consult group 1 notes also included an attestation by a Doctor of Osteopathic Medicine dated 7/1/2023, on page 51, which read in part .We would recommend emergent OR [operating room] for debridement of infection decubitus ulcer as possible cause of his septic shock . The consult group 1 notes revealed an assessment and plan dated 7/1/2023 documenting a surgical debridement on 7/1/2023 beginning on page 57. The assessment and plan documented significant findings including necrotic tissue (premature death of body tissue) with purulence (consisting of, containing, or discharging pus) down to sacral periosteum (the sheath outside your bones that supplies them with blood, nerves and the cells that help them grow and heal) undermining (a separation of the wound edges from the surrounding healthy tissue, often creating a pocket under the wound surface) with tracks interior down both gluteal muscles, and on right lower back. The consult group 1 notes included radiology results dated 7/1/2023 on page 62 through page 66. The results revealed CR #105's radiological examination impression documented a sacral decubitus ulcer with gas extending to the level of the dorsal aspect of the distal scrum/coccyx without discrete collection or osseus destructive change. The impression further documented there were foci of gas extending into the gluteal musculature bilaterally. The consult group 1 notes included a palliative care consult note dated 7/10/2023 on page 99 through page 104. The palliative care note revealed he had been intubated and was extubated on 7/10/2023. The note documented CR #105 had surgical debridement of his sacral wound on 7/3, 7/4, and 7/6 2023. Interview on 7/28/2023 at 10:24 AM with CR #105's family member, she said she had multiple concerns related to the care provided to CR #105 by the facility staff . CR #105's family member said he had been left in his feces for hours at a time on multiple occasions. CR #105's family member said because of this lack of care CR #105 developed an infection which progressed to sepsis . CR #105's family member said she was unsure if he had any open wounds and/or injuries when he admitted to the facility. CR #105's family member said CR #105 had scar tissue from cancer treatments in the past, and that skin was less stable than the surrounding skin. CR #105's family member said CR #105 developed a large open wound while in care at the facility. The family member said CR #105 was sent to the local hospital due to the sepsis. CR #105's family member said when CR #105 was admitted to the hospital, the hospital staff immediately called her and requested permission to perform surgery . CR #105's family member said she was informed by the hospital if the surgery was not completed CR #105 would likely die. CR #105's family member said CR #105 was not doing well currently, had five surgeries on the wound, and remained hospitalized . CR #105's family member said she was especially upset because when CR #105 had admitted , he was at the facility for skilled nursing and therapy to return home and he was not provided appropriate care and ended worse than when he admitted . Interview on 7/28/2023 at 11:51 AM with DON C, she said her expectations were for an assigned wound care nurse to compete the wound care for all residents with wounds. DON C said she would also expect the wound care nurse to address resident treatment plans to ensure compliance, monitor weights, and complete assessments and audits for other areas of concern. DON C said the assigned wound care nurse would be responsible for all wound care on Monday through Friday, and that the Weekend RN supervisor would be responsible for wound care on Saturdays and Sundays . DON C said there were six wounds in the building . DON C said the admission information which should be obtained and signed on admission included consents, financial information, baseline information from the referring hospital and an admission assessment . DON C said the facility's EHR included a list of items needed at admission, and it allowed the admitting staff to attach those files and upload them to the EHR. DON C said this should be done within 24 hours. DON C said the nurse on the hall the resident is admitted to is responsible for completion of the admission information. DON C said the ADON should be responsible for skin integrity sweeps at the facility. DON C said CAN's CNA's should communicate changes of condition, including skin issues, with their charge nurse who would in turn report that to the wound care nurse, DON, and/or ADON. DON C said a wound care physician should evaluate and create wound care orders. DON C said an assigned wound care nurse would then inform the staff of the orders. DON C said she preferred a wound care company to provide wound care. DON C said a Braden assessment should be done on admission and then quarterly. DON C said the Braden assessment should be completed within the first week the resident was admitted . DON C said if a resident with a pressure wound did not receive wound care that would be neglect of the resident. DON C said if a wound did not receive care, it could get worse, and infection could set in. DON C said the infections could include MRSA and staff infection. Telephone interview was attempted with the former wound care nurse on 7/28/2023 at 12:17 PM. The call was unsuccessful as there was no answer and no voice message was available. Telephone contact was attempted on 7/28/2023 at 2:24 with personnel at the temporary staffing agency whom the facility contracted with, to obtain the telephone number for the temporary nurse who created the nurse's notes on 6/10 and 6/11/2023. The telephone contact was unsuccessful as there was no answer. A voice message was left requesting a return call. Interview on 7/29/2023 at 9:29 AM with DON C, she said she would expect a resident returning from the hospital with an open unstageable wound to have new physician's orders, or the facility to obtain new physician's orders for wound care . Observation on 8/1/2023 at 2:01 PM of CR #105 revealed he was sleeping on an air mattress in the ICU of a local hospital CR #105 had a catheter and IV in place. CR #105 was covered by a sheet . Interview on 8/1/2023 at 2:30 PM with Hospital RN A, RN at the hospital CR #105 was admitted to, she said she had been assigned to provide care to CR #105 on 8/1/2023. Hospital RN A said a palliative care meeting was held with CR #105's family earlier on 8/1/2023 and she was unsure of the outcome of the meeting, or the decisions the family made regarding CR #105's care. Hospital RN A said her understanding of CR #105's current condition was that the wound would not heal and was most likely terminal. Hospital RN A said CR #105 was no longer a candidate for surgery. Hospital RN A said CR #105's sacral wound would not heal without an ostomy (surgery to create an opening, or stoma, from an area inside the body to the outside). Hospital RN A said she was unsure of the decisions the family would make regarding CR #105's wound and possible end of life care. Hospital RN A said she could not say if CR #105's lack of wound care at his previous placement could have led to the current, possible, terminal sacral wound. Email received on 8/7/2023 at 9:28 AM from CR #105's family member revealed that CR #105 died at the hospital on 8/6/2023. The following Plan of Removal submitted by the facility was accepted on 7/14/23 at 2:24 p.m. Date: 07/13/2023, Revision Date: 7/14/23 The following are the Action Plan for Plan of Removal for F692: Weights 1. Corrective and appropriate actions to be implemented for the affected residents identified in the deficiencies. 1. Immediate action: Resident #31 was seen and assessed by Registered Dietician (RD) on 7/12/2023 and reviewed current condition and weight loss of resident. Per RD, Resident #31 has a history of dementia, AMS, Type 2 diabetes , Constipation, Dysphagia leading to PEG dependence. Resident #31 per RD has chronic disease state that made it difficult to improve PEM / inflammation state despite being on a higher basal energy expenditure (BEE ) Peg feeding schedule. Resident #31 per RD 's review includes 3 month a decline of 7.5% wt.= 126.4lbs, BMI= 21.4 and a staff report of enteral formula tolerance of Fibersource @60ml/hr added protein 30ml twice a day and water to provide 1500 calories/ 70 gm protien,1.2 L free water. Per RD, current intervention Resident #31 is to provide his BEE needs goals. The plan of care for Resident #31 was updated to reflect new goals of treatment to meet BEE goals. Attending physician and responsible party have been notified on 7/13/2023. 2. Immediate action: Resident #32 was seen and assessed by Registered Dietician (RD) on 7/12/2023 and reviewed current condition and weight loss. Resident #31's current weight is 127lbs which reflects a 7.5% weight loss in 3 months. Per RD, Resident #32 has a history of losing weight due to liking high carbohydrates & eating less Protein. Per RD, Resident #32 is currently on appetite stimulant and supplement (Remeron & Med pass) to help improve nutritional status. Per RD recommendations on 7/12/23, Resident #32 will be provided with a fortified food plan based on food preferences and to also add Multivitamin with Iron and Fish Oil 1,000 mg. The plan of care for Resident #32 was updated to reflect new interventions for weight loss. Attending physician and responsible party have been notified on 7/13/2023. 3. Immediate action: Resident #18 was seen and assessed by Registered Dietician (RD) on 7/12/2023 and reviewed current condition and weight loss of resident. Per RD, Resident #18 has a history of chronic disease, diabetes mellitus Type 2 uncontrolled, CHF , edema, constipation, anemic, down syndrome with limited mobility and uses a wheelchair with current weight of 239lbs, with an initial weight on 4/14/23 of 303 lbs. which is about 164% IBW , BMI 38.6. Per RD, Resident 18's recommendation is to improve mobility and decrease caloric intake. Per RD, Resident #18's intervention is working due to a decrease of 10% in the last 3 months with noted increase in energy and to continue current interventions. The care plan for Resident #18 has been updated to include weight loss planned diet. Attending physician and responsible party have been notified on 7/13/2023. 4. Immediate action: Resident #4 was seen and assessed by Registered Dietician (RD) on 7/12/2023 and reviewed current condition and weight loss of resident. Per RD, Resident #4 has a history of chronic disease, Alzheimer's disease, behavior issues, HTN, CVD with a small appetite. Per RD, Resident #4 is currently on Remeron and medpass already with weight of 128 lbs., IBW 83% and BMI of 19.5. Per RD, Resident #4 will be monitored at this time and make adjustments to intervention as needed. Attending physician and responsible party have been notified on 7/13/2023. 5. Immediate action: Resident #89 was seen and assessed by Registered Dietician (RD) on 7/12/2023 and reviewed current condition and weight loss of resident. Per RD, Resident #89 has a history of chronic disease and no teeth and is unwilling to eat puree diet at this time. Resident #89's meal intake is being monitored with alternatives being offered. Per RD, Resident #89 had a decline of 5% in 30 days with a current weight of 134 lbs., IBW is 83% with BMI of 19.7. Per RD recommendations on 7/13/23, offer Medpass of 90ml if Resident #89 eats less than 70% of meals. Attending physician and responsible party have been notified on 7/13/2023. 6. Immediate action: Registered Dietician has been hired with contract signed and RD began seeing patients as of 7/12/23. 2. Governing Body - QAPI committee a. NHA will monitor corrective actions through on-going compliance and results of audit for weight management and assessment of nutrition and hydration management and intervention monthly. The DON and NHA will report the results of monitoring to the Quality Assurance Performance Improvement (QAPI) Committee for review and recommendations at least every 3 months during QAPI meetings until compliance is achieved. b. Monitoring of the implementation of the Plan of Removal shall be done by the DON and or Designee and Administrator weekly for one month until compliance is achieved. c. RCA: A root cause analysis will be conducted by the QAPI team to determine further interventions for the deficient practice on weight loss prevention and management completed on 7/13/23 during the QAPI Ad Hoc Meeting. d. Immediate Action: Review of nutritional program and policies, including the new procedures with IDT meeting and review to be completed weekly was reviewed on 7/13/2023 through an ad hoc meeting via telephone conference with the Medical Director, DON, ADON/IP and NHA. e. The QAPI Committee will monitor the process every month for 3 months until compliance is achieved. 3. Specific staff involved in implementing the corrective actions. a. Medical Director, Administrator, Director of Nursing, Assistant Director of Nurses, Maintenance Staff, Registered Dietician, Dietary Manager, Social Services and Activity Director 4. Identification of other residents who may need to be included (who may have been affec[TRUNCATED]
SERIOUS (H) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents were able to maintain acceptable para...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents were able to maintain acceptable parameters of nutritional status, such as usual body weight or desirable body weight range and electrolyte balance, unless the resident's clinical condition demonstrated that it was not possible or the resident preferences indicated otherwise for 3 of 18 (Residents #31, #32, and #89) reviewed for nutrition and hydration status and maintenance. 1. The facility failed ensure Resident #31, Resident #32, and Resident #89 did not sustain an unplanned and/or unexpected significant weight loss. 2. There was no evidence a registered Dietitian had addressed the unplanned weight loss, assessed the residents, or implemented interventions for residents that were experiencing unplanned weight loss since April 2023. 3. The facility failed to ensure residents #31, #32, and #89 were provided with dietitian evaluations and/or interventions. These failures could have led to a failure to maintain therapeutic diets, sufficient fluid intake, proper hydration, maintain body weight and health. These failures likely caused Residents #31, #32 and #89 further significant unplanned weight loss, electrolyte imbalance and health decline. Findings include: 1. Record review of Resident #31's admission Record revealed a [AGE] year-old male who was admitted to the facility on [DATE] and readmitted on [DATE]. Resident #31 had diagnoses which included supraventricular tachycardia (a faster than normal heart rate beginning above the 2 lower chambers of the heart), type II diabetes mellitus (a chronic condition that affects the way the body processes blood sugar), weakness, hypotension (low blood pressure), dysphagia (swallowing problems occurring in the mouth and or throat), and cerebral infarction (also called an ischemic stroke, occurs as a result of disrupted blood flow to the brain, due to problems with the blood vessels that supply it). Resident #31 did not have a diagnosis of gastrostomy tube listed on his admission record under the subheading Diagnosis Information. Record review Resident #31's Dietary Note by Former Dietitian, dated 12/11/2022 at 1:38pm revealed, Note Text: nutrition follow-up-tf. diet:npo tf:fibersource hn at 60 ml/hr X 22 hrs Water at 35 ml/hr q 2 hrs Skin:no pi per assessment, wt:133.3# Weight shows stability over the past quarter. Overall desired weight gain after GT placement given previous weight loss . Record review Resident #31's annual MDS, dated [DATE], revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted he was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. He was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric (passage from the nose to the stomach) or abdominal (PEG) (Percutaneous Endoscopic Gastronomy) (medical procedure in which a tube is passed into a patient's stomach through the abdominal wall) and he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. His CAA summary and care planning identified Feeding Tube as a care area. Record review of Resident #31's Quarterly MDS, dated [DATE], revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted he was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. He was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric or abdominal (PEG) and that he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. Record review of Resident #31's Dietary Note by Former Dietitian, dated 2/4/23 at 5:18pm revealed in part, Note Text: nutrition follow-up tf/sig wt change (sic)aler diet:npo tf:Fibersource HN at 60 ml/hr X 22 hrs water at 35 ml/hr q 2 hrs .wt:132.8# Weight shows stability over the past quarter. Overall desired sig weight gain of +11% x 4 mo. There were no other dietary notes for Resident #31 for March, April, May or June of 2023. Record review Resident #31's Weights and Vitals Summary revealed he was weighed on 5/24/23 at 1;45pm and weighed 139.7lbs. Resident #31 had no other weights documented until 7/11/23 at 6:17 am and read as follows: 07/11/2023 06:17 am 126.4 Lbs (sitting). -7.5% change (Comparison Weight 04/02/2023, 138.8 lbs, -8.9%, -12.4 lbs). Continued review revealed 07/12/2023 5:02pm 126.4 Lbs (Hoyer Mechanical Lift (H)) -7.5% change (Comparison Weight 04/02/2023, 138.8 lbs, -8.9%, -12.4 lbs). Further review revealed an additional entry of 07/12/2023 5:06pm 125.2 Lbs (Hoyer Mechanical Lift (H)) -10.0% change (Comparison Weight 04/27/2023, 139.2 lbs, -10.1%, -14.0 lbs) -7.5% change (Comparison Weight 04/14/2023, 136.2 lbs, -8.1%, -11.0 lbs). Record review Resident #31's Dietary Note by RD, dated 7/12/23 at 11:08pm revealed in part, Note Text: Patient has a history of dementia, AMS, T2DM, Constipation, Dysphagia leading to PEG dependent. This Chronic disease state has made it difficult to improve PEM/inflammation state. Despite being on a higher BEE Peg feeding schedule he had in 3 mo a decline of 7.5% wgt=126.4lbs, BMI=21.4 staff reports patient tolerates Feeding Fibersource @60ml/Hr added protein 30ml/BID and water This provides 1500 calories/ 70 gm protein, 1.2 L free water. The intervention is to provide his BEE needs. Record review Resident #31's physician order summary report dated as active as of 7/13/23 revealed he had an active order with a start date of 09/09/2022 for Nothing by mouth (NPO) diet, NPO texture. Further review revealed he had the following enteral feeding order dated as active 10/04/2022, GTUBE: Fibersource HN at 60 ML/HR X22 HRS (2 hrs to allow for ADL care/other)= 1320 ML/24 HRS-Monitor Q shift every shift related to Dysphagia, Oropharyngeal Phase. 2. Interview on 7/23/2023 at 10:05 AM with Resident #32, she said she had lost weight while at the facility. Resident #32 said she had lost approximately fifteen pounds. Resident #32 said she was unsure exactly why she lost the weight. Resident #32 said she thought part of the cause was she had been nervous when she first arrived. Resident #32 said she was concerned she may fall again causing further injury and that led to a loss of appetite. Resident #32 said the food was also not good when she first arrived but had improved substantially recently. Resident #32 said she recently had been given a shake if she wanted it. Record review of Resident #32's admission record revealed an [AGE] year-old resident admitted on [DATE]. The record documented her diagnoses included constipation (infrequent, irregular or difficult evacuation of the bowels), protein-calorie malnutrition (inadequate intake of food), depression (mental health condition that causes a persistently low or depressed mood and a loss of interest in activities that once brought joy), and anxiety disorder (excessive fear and worry and related behavioral disturbances). Record review of Resident #32's census record dated 9/19/2023 revealed she was admitted on [DATE] and discharged on 8/12/2023. Record review of Resident #32's quarterly MDS dated [DATE] with an ARD of 6/28/2023 revealed a BIMS of 15, indicating no cognitive impairment. The MDS documented she had no indicators of psychosis, behaviors affecting others, rejection of care, or wandering and/or elopement behaviors. Per the MDS, Resident #32 required one or more person assistance with bed mobility, transfers, locomotion, dressing, toileting, and personal hygiene, and that she did not walk. The MDS revealed she had no, or an unknown, weight loss during the evaluation period. The MDS documented Resident #32 had no therapeutic or altered diet. Per the MDS, she did not receive any OT, PT, ST, or restorative nursing during the review period. Record review of Resident #32's weight record revealed her weight on 4/18/2023, at admission, was 136.5lbs, and on 7/11/2023 was 126.0lbs. This was a loss of 10.5lbs or 7.69% in three months. Record review of Resident #32's dietary note dated 5/9/2023 revealed she had a regular diet with regular liquids, had no issues with eating by mouth, and had a goal of no significant weight changes. Record review of Resident #32's dietary note dated 7/12/2023 revealed she had a history of weight loss because she liked a diet with high carbohydrates and low protein. The note documented she was on an order for med-pass supplement at that time. Per the note, Resident #32 ate 65% or more of her food. Record review of Resident #32's physician's order dated 7/12/2023 revealed an order for Med-Pass supplement daily at lunch and dinner. This was ordered by The facility's MD. Record review of Resident #32's dietary note dated 7/13/2023 revealed she had expressed her desires for food. The note documented dietary would continue to monitor her intake and preferences for any changes. Record review of Resident #32's weight loss change note dated 7/13/2023 revealed the IDT discussed her weight loss. The note documented she had orders for Remeron and Med-pass. Per the note, the DON reviewed Resident #32's care plan for appropriate interventions. Record review of Resident #32's health status note dated 7/13/2023 revealed the physician was notified of the weight loss. The note was created by the former DON. Record review of Resident #32's change in condition note dated 7/18/2023 revealed she had experienced a possible change in condition due to a weight loss. The note documented The facility's MD was notified. The note was created by the former ADON. Record review of Resident #32's plan of care note dated 7/19/2023 revealed she had an unplanned weight loss. The note documented her diet was changed to a fortified diet for all three meals. Per the note, Resident #32 would receive an order for evaluation by the local mental health provided. Record review of Resident #32's NP/PA note dated 7/19/2023 revealed it was a late entry note for 7/12/2023. Then note documented she was evaluated for her weight loss and the NP/PA ordered she continue with her supplements. The note was created by the facility's PA. Record review of Resident #32's dietary note dated 7/20/2023 revealed the Dietitian had recommended Magic Cup ice cream, and fortified foods at all meals. The note documented the dietary department would continue to monitor for further concerns. The note was created by the former wound care nurse. Record review of Resident #32's weight change note dated 7/20/2023 revealed the IDT had discussed her weight and it remained stable. The note documented no new recommendations at that time. Record review of Resident #32's physician's order dated 7/20/2023 revealed an order from The facility's MD for Magic Cup supplement at bedtime daily. Record review of Resident #32's nutritional and hydration review dated 7/20/2023 revealed Magic Cup supplement was added to her diet. The review was signed by DON C, the former ADON, and the MDS LVN. Record review of Resident #32's dietary profile dated 7/26/2023 revealed her diet was regular with a regular diet. The profile documented she had an order for fortified foods. Per the profile, Resident #32 ate 75-100% of meals, came to the dining room for lunch, and dietary would continue to monitor her intakes. Record review of Resident #32's dietary note dated 8/6/2023 revealed the IDT discussed her current weight. The note documented she had gained 1.8lbs and had a good appetite. 3. Record review of Resident #89's admission record, dated 7/14/2023, revealed a [AGE] year-old male who was admitted to the facility on [DATE]. Resident 89 had diagnoses which included: chronic obstructive pulmonary disease or COPD (refers to a group of diseases that cause airflow blockage and breathing-related problems. It includes emphysema and chronic bronchitis), Type I Diabetes Mellitus, insulin-dependent diabetes, (is a chronic condition in this condition, the pancreas makes little or no insulin. Insulin is a hormone the body uses to allow sugar [glucose] to enter cells to produce energy) and Malignant Neoplasm of prostate (prostate cancer is a disease in which malignant [cancer] cells form in the tissues of the prostate). Record review of Resident #89's admissions MDS, dated [DATE], revealed a BIMS score of 15 out of 15, which indicated he was cognitively intact. The MDS assessment revealed Resident #89 required supervision to total dependence with one-person physical assistance with his ADL's . Resident #89 had an indwelling catheter and was frequently incontinent with his bowels. Section O of the MDS assessment (Special Treatments Procedures, and Programs) revealed he required oxygen therapy. Record review of Resident #89's 48-hour baseline care plan, with an effective date of 7/12/2023 and admission date of 6/22/2023, revealed he required assistance to total dependence with his ADL's, he required anticoagulants, oxygen, and pain medication Record review of Resident #89's weights report dated 9/19/2023 revealed his weight on 6/22/2023, at admission, was 144.7lbs, and on 7/11/2023 was 134.0lbs. This was a 10.7lbs loss, or 7.38%% weight loss in less than one month. The record documented his weight on 7/26/2023 was 131.0lbs, a change of 13.7lbs or 9.46% Record review of Resident #89's physician's order dated 6/27/2023 revealed an order by his PCP for a regular soft and bite-sized diet. Record review of Resident #89's dietary note dated 7/5/2023 revealed Resident #89 was admitted with a regular diet, but it was changed to a chopped diet on 6/30/2023. Record review of Resident #89's physician's order dated 7/13/2023 revealed an order by his PCP for Med-Pass supplement daily at lunch and dinner. Record review of Resident #89's weight change note dated 7/13/2023 revealed the IDT discussed his weight change due to a change of more than 5% in the previous 30 days. The note documented he was evaluated by a Dietitian and weekly weight checks would continue. Record review of Resident #89's dietary note dated 7/13/2023 revealed he had no teeth, but he was unwilling to eat a puree diet. The note documented he had a 5% change in weight in the previous 30 days. Per the note, Resident #89 would be offered med pass supplement if he ate less than 70% of his meals. Record review of Resident #89's health status note dated 7/13/2023 revealed the physician had been notified of his weight loss. Record review of Resident #89's physician's note dated 7/13/2023 revealed he had weight loss, med pass supplement ordered, and encouragement to eat by mouth. The note was created by his PCP. Record review of Resident #89's dietary note dated 7/16/2023 revealed he continued to have difficulty eating because of his teeth. Record review of Resident #89's nurse's note dated 7/17/2023 revealed a new order for a Dietitian consultation. Record review of Resident #89's physician's order dated 7/20/2023 revealed an order by his PCP for Magic Cup supplement daily at bedtime. Record review of Resident #89's Nutritional and Hydration review completed on 7/20/2023 revealed he had a 1.2lb weight loss during the review period. The review documented he had ice cream added to his dietary plan for lunch and dinner. The review was signed by the MDS LVN, DON C, and the former ADON. Per the review, a ST evaluation was recommended. Record review of Resident #89's weight change note dated 7/20/2023 revealed the IDT discussed his weight change, he was to be evaluated by a Dietitian on 7/21/2023, dietary had added ice cream to his diet for lunch and dinner. Record review of Resident #89's dietary note dated 7/20/2023 revealed Resident #89 was at the time on a regular soft and bite-sized diet. The note documented the Dietitian recommended a health shake be added to Resident #89's diet for breakfast, and ice cream be added for lunch and dinner. Per the note, dietary would continue to monitor Resident #89's intake and document any changes needed. Record review of Resident #89's dietary note dated 7/21/2023 revealed the weight team would complete weekly weight checks and then monitor. The note documented he had a current weight at that time of 136lbs and a 5% decline in the previous 30 days. Record review of Resident #89's dietary profile dated 7/26/2023 revealed he had had regular soft and bite-sized diet. The profile documented he received health shake ice cream for lunch and dinner, and as a snack. Per the profile, Resident #89 received normal portions, had a poor appetite, had chewing problems, and swallowing problems. The profile revealed he had poor meal intake, the Dietitian had ordered interventions, and dietary would continue to monitor for changes. Record review of Resident #89's dietary note dated 7/27/2023 revealed an IDT meeting was conducted regarding his weight loss concerns. The note documented Resident #89 had a 1.8lbs weight loss from the week prior. Per the note, Resident #89 refused to eat pureed meals, and was only eating approximately 25% of his meals. The note revealed recommendations for speech therapy evaluation, labs, and an MD consultation for adult failure to thrive or unavoidable weight loss. Record review of Resident #89's physician's note dated 7/27/2023 revealed he was examined, and no new issues or complaints were observed. Record review of Resident #89's physician's order dated 7/29/2023 revealed he an order by his PCP for a speech evaluation. Interview on 7/12/2023 at 10:39 AM with DON A and Admin A revealed the Admin had been employed by the facility since 06/10/23 . DON A said prior to her employment residents were weighed at least monthly . DON A said she had a list of all weight changed since her employment. DON A said the weight monitoring was the responsibility of an IDT, but she had created a summary of weight changes with interventions . Interview on 7/18/2023 at 10:05 AM with MDS LVN, revealed she had been employed by the facility since 06/19/23. The MDS LVN said she had not completed or assisted in completion of any care plans related to weight for any residents in the facility . The MDS LVN said an IDT completed the care plans and specific focus areas of the care plans. The MDS LVN said she did not complete the MDS assessment related to weights, Section K of the MDS. The MDS LVN said section K was completed by the dietary manager or Dietitian. The MDS LVN said if Section K was inaccurate related to weights a resident may have an unexpected/unplanned weight loss. The MDS LVN said the facility could also be unaware of a weight loss if the weights were inaccurate. Interview on 7/19/2023 at 3:20 PM with the CNO, she said the facility had reviewed and updated all the care plans for residents identified with unplanned or unexpected weight loss. The CNO said Resident #32's care plan was updated at that same time. The CNO said the Dietitian reviewed the plan and made changes which included a fortified diet, multivitamin, and fish oil. The CNO was informed the care plan did not include any specific information related to an actual unplanned or unexpected weight loss. The CNO said she would review the care plan. Interview on 9/15/2023 at with DON C revealed the facility had no documentation of, or knowledge, of a dietician either contracted by or on staff with the facility during the months of April 2023, May 2023, June 2023, and/or July 2023. Record review of the facility's weight charts, dated 7/24/2023, revealed all the residents' meal consumption percentages had been charted for breakfast, lunch, and dinner on 7/24/2023 . Record review of the facility's weight charts, dated 7/25/2023, provided by the wound care nurse at 9:13 AM, revealed all the residents' meal consumption percentages had been charted for breakfast on 7/25/2023. Record review of the facility's Nutritional Assessment policy, dated November 2017, read in part .it is the policy of the facility to have a nutritional assessment, including nutritional status and risk factors for impaired nutrition, shall be conducted for each resident .the Dietitian, in conjunction with the Dietary Supervisor will conduct a nutritional assessment for each resident upon admission and as indicated by a change in condition that places the resident at risk for impaired nutrition .residents who are receiving enteral nutrition support, the nutritional assessment shall include gathering information and documenting why the enteral nutrition is medically necessary .a weight loss/gain regimen will be initiated for a cognitively capable resident with his/her approval and involvement .if a resident decline to participate in a weight loss goal, the Dietitian will document the resident's wishes, and those wishes will be respected .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure the assessment must accurately reflect the resident's stat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure the assessment must accurately reflect the resident's status for 1 of 18 (Resident #12) residents reviewed for accuracy of assessments, in that: 1. Resident #12's Annual MDS documented he was receiving dialysis treatment services although his dialysis treatment services had ended. This failure could place residents at risk of not receiving care and services needed to attain/maintain their highest practicable quality of life. Findings include: Record review of Resident #12's admission record dated 7/11/2023 revealed a [AGE] year-old resident admitted on [DATE]. The record documented his diagnoses included unspecified cerebrovascular disease (disorder resulting from inadequate blood flow in the vessels that supply the brain), hypertension (high blood pressure), atherosclerotic heart disease (condition where the arteries become narrowed and hardened due to buildup of fats in the artery wall), and unspecified nephritic syndrome (syndrome comprising signs of nephritis, which is kidney disease involving inflammation). The MDS did not include any documentation of a PNA diagnosis. Record review of Resident #12's annual MDS dated [DATE] with an ARD of 6/28/2023 revealed a BIMS score of 15 indicating little to no cognitive impairment. The MDS documented he had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering and/or elopement behaviors. Per the MDS, Resident #12 required one-person assistance with bed mobility, transfers, walking, locomotion, dressing, toileting, and personal hygiene. The MDS revealed his diagnoses included hypertension, renal (kidney) insufficiency, failure, or ESRD, and stroke. The MDS documented he received dialysis treatments. Record review of Resident #12's care plan updated 7/5/2023 revealed a focus on his coronary artery disease with interventions including medication administration, monitoring cholesterol, and monitoring for signs and symptoms of coronary distress. The care plan did not include any foci related to his renal care and/or dialysis treatments. Record review of Resident #12's Physician's Progress note dated 5/16/2023 completed by a physician revealed Resident #12's renal status had improved, and he no longer required dialysis treatment services. Record review of Resident #12's Physician's Progress note dated 6/23/2023 completed by a physician revealed Resident #12's renal status had improved, and he no longer required dialysis treatment services. Interview on 7/11/2023 at 1:51 PM with the CN, she said there were no residents on dialysis in the facility. The CN was informed of Resident #12's MDS discrepancy. The CN said she would review Resident #12's records . Interview on 7/12/2023 at 9:40 AM with Resident #12, he said he is not currently receiving dialysis care. Resident #12 said he did not recall the last time he received dialysis care, but that it had been a long time. He said he did not believe he required dialysis care any longer. Resident #12 said he was feeling well. Interview on 7/12/2023 at 10:39 AM with DON A and the Admin, the Admin said he had been employed by the facility since June 10, 2023. DON A said prior to her employment residents were weighed at least monthly. DON A said the nursing staff complete the 48-hour baseline care plan and following completion of the MDS the MDS nurse initiated the care plan, but that the care plan was completed as an interdisciplinary effort. The Admin said the MDS nurse began working at the facility on 6/19/2023. The Admin said it was unknown who was completing the MDS prior to the facility's takeover by the new corporation. Interview on 7/18/2023 at 10:05 AM with the MDS Nurse, revealed she had been employed by the facility since June 19, 2023. The MDS Nurse said she initially began part-time for four to five hours daily in the evenings as she had another full-time position. The MDS Nurse said she became full-time at the facility on or around 7/4/2023 and she was on vacation from the facility from 7/11/2023 through 7/17/2023. The MDS Nurse said she had not completed a facility wide review resident's MDS status. The MDS Nurse said since she began her employment, she was attempting to determine the priority for what tasks should be completed. The MDS Nurse said when she began working at the facility, she determined that MDS assessments had not been completed timely and there was a backup of assessments. The MDS Nurse said she began with the oldest assessments but then began working on the assessment which were due soon. The MDS Nurse said she had not reviewed Resident #12's MDS assessment and did not realize his assessment noted he was receiving dialysis treatment services. The MDS Nurse said she had not been informed of the change in Resident #12's dialysis requirements. The MDS Nurse said she thought no residents in the facility were receiving dialysis treatment services. The MDS Nurse said when she completed the MDS assessments she reviewed all the current physician's orders. The MDS Nurse said she was the only staff responsible for ensuring completion of the MDS assessments. The MDS Nurse said when she was hired the facility did not have anyone assigned to ensure the completion of the MDS assessments. The MDS Nurse said her oversight was provided by The the CN. The MDS Nurse said the corporation had hired a new MDS nurse who would be The the MDS Nurse's direct supervisor, but that person would not start until 7/21 or 7/22/2023. The MDS Nurse said she followed the RAI's policy and procedure to complete the MDS. The MDS Nurse said she also followed the facility's MDS assessment policy and procedures. The MDS Nurse said if a resident's MDS was not completed accurately that may not cause any negative outcomes because the MDS is only an assessment. The MDS Nurse said the resident should have accurate physician's orders to ensure appropriate care. Record review of the facility's Minimum Data Set (MDS) Care Area Assessment (CAA) policy dated May 2016 included a policy statement which read The facility shall establish a system in which MDS accuracy is checked to assure that each patient receives an accurate assessment by staff that are qualified to assess relevant care areas and are knowledgeable of the resident's status, needs, strengths, and areas of potential or actual decline. The policy further read in part .MDS provides a core set of screening, clinical and functional elements that forms the foundation of the comprehensive assessment for all residents ., .CAA is part of initial and periodic assessments for all patients used to develop, review, and revise the plan of care that will be used to provide services to attain or maintain the highest practicable physical, mental and psychosocial well-being ., .the facility conducts a comprehensive assessment to identify the patient's needs ., .the interdisciplinary team (IDT) determines the most appropriate assessment reference date based on the patient's care needs ., .the IDT determines which CAA have been triggered ., .The IDT documents the key findings of the patient's status based on the CAA ., and .from CAA documentation, analyze all the information to decide whether a problem is an actual or potential risk .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure the Pre-admission Screening and Resident Revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure the Pre-admission Screening and Resident Review (PASRR) Level I assessment accurately reflected the resident's status for 1 of 8 residents (Resident #26) reviewed for PASRR assessments. -The facility failed to ensure Resident #26 who had a diagnosis of mood disorder, had an accurate PASSR Level I assessment or received a PASRR Level II assessment or evaluation. This failure could place residents with a serious mental illness at risk of not receiving needed care and services to meet their individual needs. Findings included: Record review of Resident # 26's admission Record revealed he was a [AGE] year old male who admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included: epilepsy (a neurological disorder with sudden recurrent, unprovoked episodes of sensory disturbances, loss of consciousness, or convulsions, associated with abnormal electrical activity in the brain), mood disorder due to physiological condition with depressive features (a disorder characterized by a prominent and persistent period of depressed mood or markedly diminished interest/pleasure thought to be related to the direct physiological effects of another medical condition), and unspecified intellectual disabilities (a developmental disorder characterized by less than average intelligence and significant limitations in adaptive behavior with onset before the age of 18). He had no diagnosis of dementia Record review of Resident #26's admission MDS dated [DATE] revealed he had a BIMS score of 8 out of 15 indicating he had moderate cognitive impairment and Section I Active Diagnoses revealed he was coded as having additional active diagnoses of Mood Disorder, Unspecified Intellectual Disabilities and Epilepsy, UNSP, Intractable, without status Epilepticus. He was coded under Section N for Medications as having used or taken Antidepressant medications for 7 days. His Care Area Assessment (CAA) Summary dated 3/8/21 revealed he had Cognitive Loss/Dementia and Psychotropic Drug Use. Record review of facility provided copy of PASRR positive residents revealed Resident #26 was not on the list. Record review of Resident # 26's undated care plans did not reveal a care plan for his PASRR status or any services. Record review of Resident #26's PASRR level 1 screening dated 2/22/21 revealed his PASRR screening was coded No for the question C0100. Mental Illness, Is there evidence or an indicator this is an individual that has a Mental Illness? He was coded Yes for the question C0200. Intellectual Disability, Is there evidence or an indicator this is an individual that has an Intellectual Disability? He was coded Yes for the question C0300. Developmental Disability, Is there evidence or an indicator that this is an individual that has a Developmental Disability (Related Condition) other than an Intellectual Disability (e.g., Autism, Cerebral Palsy, Spina Bifida)? Record review of Resident #26's EMR revealed the following Social Service Note: 7/13/23 at 11:32am PASRR performed PE on Resident today. Record review of an undated and unsigned Form 1012 Mental Illness/Dementia Resident Review document that had been handwritten and indicated MDS Coordinator as the Nursing Facility Primary Contact and was coded in section C of the form Mental Illness (MI) Indication .2. Mood Disorder (Bipolar Disorder, Major Depression, or other mood disorder) and there was box that was checked in affirmation next to the Yes box, with Date of onset 2/23/21 written. Observation and interview with Resident #26 on 7/12/23 at 9:36 am. He would not speak with surveyor. He was ambulatory, gait steady without any assistive device and was appropriately dressed and groomed in blue jeans and short sleeved pull over polo short with laced trainers. Random staff said he preferred to hang out in the main lobby and by the receptionist desk which was where he was observed. He smiled and nodded at surveyor but would not verbally reply to any questions. In an interview with the DON A on 7/12/23 at 10:53 am who said that upon admission the admissions coordinator gets the PASRR's and then the SW and MDS nurse would be responsible for following up on the PASRR residents and making changes and ensuring they receive services. DON A said she was unsure who needed to update the PASRR Level I's and believed an RN could for psychiatric services. When asked what would be qualifying diagnoses for a PASRR Level I, she said IDD, MR, and schizophrenia but that she would need to check the list. Interview with SW on 7/12/23 at 11:36 am who said he had only been working at the facility a few weeks and that he was only aware of 3 PASRR positive resident at the facility. He said that the MDS nurse was responsible for updating or revising any PASRR Level I's. He said that since both he and MDS were new, they had not yet completed an audit of the PASRR residents to ensure that they had all been identified and if the list was accurate or correct. The SW said that the PASRR Level I's and Level II's and any evaluations should be uploaded into the resident EMR but that the MDS department should also have a hard copy. He said that he thought that Bipolar was a diagnosis that could lead to a positive PASRR Level I as it was a mental illness. Interview with COO as DON A was unavailable on 7/12/23 at 2:12pm she said that she was having another MDS coordinator at another facility, looking at the PASRR residents. She said she was unsure if any PASRR Level I's could be changed because residents admitted to the facility with a Level I and from her understanding that could not be changed. She said she would clarify with her resource as she was unsure. She said she was not familiar with PASRR qualifying diagnoses as that was not her area of expertise. The COO said that the facility was in the process of getting staff in place that would be responsible for systems including PASRR. The COO would not provide the name or contact information for her PASRR resource. Record review of Resident #26's EMR revealed the following Social Service Note: 7/13/23 at 11:32am PASRR performed PE on Resident today. Interview with MDS Coordinator on 7/18/23 at 9:45am she said she was hired on 6/19/23 and for the first 2 weeks she only worked 4-5 hours in the evenings only. She said she had not had a chance to audit any of the PASRR Level I's or Level II's and did know yet, which residents were receiving services. She said she was aware that some PASRR positive residents had not been seen by the LIDDA. She said that she and the SW were working on auditing the current resident census first, then said that she had no idea where to start and there was no one to tell her or instruct her on what to do. She said that she was originally told someone above her was taking care of it. She said she was the only MDS person at the facility and that the position had been vacant prior to her hire. When asked who her oversight was, she said the COO and that there was a new MDS person who was coming onboard July 21st or 22nd but did not know where she was coming from. She said she follows the RAI manual to complete the MDS or whatever policy/procedure the facility has. She said that a possible negative outcome for a resident if the PASRR was coded incorrected was that a resident could miss some needed or wanted services. She then said there would be no real or actual harm because an evaluation or assessment could always be corrected so they would eventually get the services. She said that if a new diagnosis was discovered, then a new PASRR Evaluation should be done. A facility provided policy and procedure titled Pre-admission Screening and Resident Review (PASRR) dated with a release date of [DATE] and read in part: POLICY- All residents will be screened on admission and annually thereafter. PURPOSE To ensure that all facility applicants are screened for mental illness and/or intellectual disability prior to admission and to ensure this assessment effort is coordinated with the appropriate state agencies if indicated . g. A negative Level I screen permits admission to proceed and ends the (sic) PASARR process unless a possible serious mental disorder or intellectual disability arises later. i. Failure to pre-screen residents
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to develop baseline admission care plan for each resident that included...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to develop baseline admission care plan for each resident that included instructions needed to provide effective and person-centered care of the resident that met professional standard of quality care for 2 of 15 residents (Residents #89 and #91) reviewed for baseline care plans. The base line care plan was not developed within 48 hours of admission for Resident #89 and Resident #91. This failure could place residents at risk of not having their individual, medical, functional, and psychosocial needs identified and cause a physical or psychosocial decline in health. Findings include: 1. Record review of Resident #89's admission record, dated 7/14/2023, revealed a [AGE] year-old male who was admitted to the facility on [DATE]. Resident 89 had diagnoses which included: chronic obstructive pulmonary disease or COPD (refers to a group of diseases that cause airflow blockage and breathing-related problems. It includes emphysema and chronic bronchitis), Type I Diabetes Mellitus, insulin-dependent diabetes, (is a chronic condition in this condition, the pancreas makes little or no insulin. Insulin is a hormone the body uses to allow sugar [glucose] to enter cells to produce energy) and Malignant Neoplasm of prostate (prostate cancer is a disease in which malignant [cancer] cells form in the tissues of the prostate). Record review of Resident #89's admissions MDS, dated [DATE], revealed a BIMS score of 15 out of 15, which indicated he was cognitively intact. Resident #89 required supervision to total dependence with one-person physical assistance with his activities of daily living (ADL's). Resident #89 had an indwelling catheter and was frequently incontinent with his bowels. Section O of the MDS assessment (Special Treatments Procedures, and Programs) revealed that he required oxygen therapy. Record review of Resident #89's 48-hour baseline care plan, with an effective date of 7/12/2023 and admission date of 6/22/2023, revealed he required assistance to total dependence with his ADL's, he required anticoagulants, oxygen, and pain medication 2. Record review of Resident #91's admission record, dated 7/14/2023, revealed an [AGE] year-old male who was admitted to the facility on [DATE]. Resident 91's diagnoses were blank. Record review of Resident #91's electronic medical record revealed a baseline care plan was created on 7/12/2023. Record review of Resident #91's discharge MDS, dated [DATE], revealed the BIMS score of was blank, section C1000 revealed a score of 1, modified independence, some difficulty in new situations only in cognitive skills for daily decision making. Resident #91 required extensive assistance with his activities of ADL's. Record review of the patient information report from Resident #91's hospital record, dated 5/17/2023, revealed Resident #91 was on palliative care and his diagnoses included dysphagia following cerebral infarction (swallowing disorder), chronic kidney disease, stage 3 (Stage 3 CKD, your kidneys have mild to moderate damage, and they are less able to filter waste and fluid out of your blood), unspecified protein-calorie malnutrition (The lack of sufficient energy or protein to meet the body's metabolic demands), type 2 diabetes mellitus (It is characterized by high levels of sugar in the blood. Type 2 diabetes is also called type 2 diabetes mellitus and adult-onset diabetes), and gastrostomy status (a surgical procedure used to insert a tube, often referred to as a G-tube, through the abdomen and into the stomach. Gastrostomy is used to provide a route for tube feeding). Interview on 7/11/2023 at 2:34 PM with DON A, she stated she would check on the baseline care plans for Residents #89 and #91. She said the baseline care plans were a team effort, but she would be in charge and responsible for making sure they were complete within 48 hours after the resident was admitted . She said baseline care plans were important because they provided information on the care the resident would need. Interview on 7/13/2023 at 4:19 PM with DON A, she said the baseline care plans were not there for Residents #89 and #91 but they created them and provided a copy of the baseline care plan for Resident # 89 and other sampled residents but there was no baseline care plan in the copies for Resident #91. Interview on 7/14/2023 at 11:27 AM with DON A she said she Resident #91 did not have a baseline care plan as required upon admission but she completed one this week. Record review of the facility policy titled, Baseline (Initial) Plan of Care dated, release date: December 2016, read in part .it is the policy of this facility to provide each resident with an interim (initial) plan of care developed within 48 hours of admission that addresses identified risk areas and resident's individual needs .the DON and or/designee shall be responsible for implementation of this policy.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0552 (Tag F0552)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to inform residents in advance of the risks and benefits of proposed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to inform residents in advance of the risks and benefits of proposed care and treatment for 2 of 15 residents (Resident #9 and Resident #90) reviewed for resident rights, in that: -Resident #9 did not have a signed consent for psychoactive medication Quetiapine which he received. -Resident #90 did not have a signed consent for antidepressant medication Bupropion HCI (ER) XL which she received. These failures affected residents who received psychoactive medications without informed consents and placed them at risk of receiving treatments without informed consent. Findings include: Resident #9 Record review of Resident # 9's admission Record revealed he was a [AGE] year old male who admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included: bipolar disorder unspecified (a mental health disorder associated with episodes of extreme mood swings ranging from depressive lows to manic highs), anxiety disorder (a mental health disorder characterized by feelings of worry and or fear and the inability to set aside those feelings, and restlessness that interfere with one's daily activities), depression (an illness characterized by persistent sadness and a loss of interest in activities and an inability to carry out daily activities), and seizures (a sudden, uncontrolled burst of electrical activity in the brain, that can cause changes in behavior, movements, feelings and levels of consciousness). He did not have a diagnosis of dementia. Record review of Resident # 9's Annual MDS on 7/12/23 at 10:03am dated 11/19/21 revealed he had a BIMS score of 13 out of 15 indicating he was cognitively intact, and Section I Active Diagnoses revealed he was coded as having an active diagnosis of anxiety disorder and bipolar disorder. He was coded under Section N for Medications as having used or taken Antipsychotic medications for 7 days, and Antidepressant medications for 5 days. He was coded under Antipsychotic Medication Review, as 1. Yes-Antipsychotics were received on a routine basis only . Record review of Resident #9's Quarterly MDS on 7/12/23 at 10:04 am dated 5/3/23 revealed he had a BIMS score of 15 out of 15 indicating his cognition was intact, and Section I Active Diagnoses revealed he was coded as having an active diagnosis of anxiety disorder, depression, and bipolar disorder. He was coded under Section N for Medications as having used or taken Antipsychotic medications for 7 days, Antianxiety medication for 7 days and Antidepressant medications for 7 days. He was coded under Antipsychotic Medication Review, as 1. Yes-Antipsychotics were received on a routine basis only . Record review on 7/14/23 at 9:50am of Resident #9's physician Order Listing Report revealed DON A provided a copy that read, Order Status: Active, Completed, Discontinued Order Date Range: 07/01/2023-07/31/2023 that was 1 of 1 page and included no medications. Surveyor requested another copy of physician order listing/summary from DON A at that time and did not receive a copy prior to exit. Record review on 7/14/23 at 9:58am of Resident #9's Medication Administration Record dated 7/1/2023-7/31/2023 revealed resident received Seroquel Tablet 50 MG (Quetiapine Fumarate) Give 1 tablet by mouth two times a day for bipolar related to BIPOLAR DISORDER, UNSPECIFIED-start date 2/25/2022. Further review revealed resident received the medication on 7/1/23, 7/2/23, 7/3/23, 7/4/23, 7/5/23, 7/6/23, 7/7/23, 7/8/23, 7/9/23, 7/10/23, 7/11/23, 7/12/23, 7/13/23 and 7/14/23. Record review on 7/14/23 at 10:03am revealed Resident #9 did not have any psychoactive medication therapy informed consent form for Seroquel. Resident #90 Record review of Resident #90's admission record dated 7/17/2023 revealed an [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included paroxysmal atrial fibrillation (occurs when a rapid, erratic heart rate begins suddenly and then stops on its own within 7 days) and acute respiratory failure (the inability of the respiratory system to meet the oxygenation, ventilation, or metabolic requirements of the patient). Record review of Resident #90's admission MDS assessment dated [DATE] revealed a BIM (Brief Interview for Mental Status) revealed a score of 15 out of 15, cognitively intact. She required extensive assistance with 1-person physical assistance with ADL's. Section N-Medications revealed that Resident #90 received antidepressants for 5 days of a week. Record review of Resident #90's Baseline care plan dated 7/1/2023 revealed a care plan for antidepressants. Record review of Resident #90's physician order summary report dated 6/26/2023 revealed an order for Bupropion HCI ER (XL) Tablet Extended Release 24 Hour 150 MG Give 1 tablet by mouth one time a day for depression. Record review of Resident #90's MAR dated July 2023 revealed that Resident #90 was administered Bupropion HCI ER (XL) Tablet Extended Release 24 Hour 150 MG Give 1 tablet by mouth one time a day for depression on at 9:00 am on July 1, 2023, through July 14, 2023. Record review of Resident #90's MAR dated July 2023 revealed that Resident #90 was administered Duloxetine HCI Capsule Delayed Release Particles 30 MG Give 1 capsule by mouth one time a day for depression on at 9:00 am on July 1, 2023, through July 14, 2023. Interview and record review on 7/15/2023 at 11:30 am with DON A, she said that Resident #90 did not have a consent form signed for antidepressants. Interview on 7/15/23 at 11:05 am with DON A she said that she could not find all the psychiatric consents for all the residents. DON A said that all consents should have been uploaded in the EMR of each resident and that if it were not there, she was not sure if it would be in medical records that had not yet been scanned. DON A said that she had looked for Resident #9's psychoactive consent for Seroquel and could not find it. DON A said that she would be the person responsible for ensuring residents had psychoactive/psychotropic medication consents. DON A said that possible adverse implications for residents not having consents, could be that a resident/family would not now the risks and benefits of the medication/s they were taking. Record review of the facility policy entitled Psychoactive Medication Informed Consent dated: release date July 2017 read in part .it is the policy of this facility to ensure that an informed consent is obtained for each resident's psychoactive medication is authorized in writing by a physician for specified time and when necessary to protect the resident from self-injury or injury to others.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0567 (Tag F0567)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to manage the personal funds of the residents deposited ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to manage the personal funds of the residents deposited with the facility for 2 of 16 residents (Resident # 6, #15) reviewed for trust funds. -The facility failed to ensure that Resident #6, and #14 trust fund accounts were spent down to avoid being over the amount allowed to have Medicaid Insurance benefits. -The facility failed to have a surety bond which would cover facility residents' trust funds. The facility's trust fund balance on 7/11/2023 was $57,003.25 and the surety bond at that time was $45,000. Resident #14 requested money from his trust fund, and it had not been provided to him timely. This failure could place residents whose funds are managed by the facility at risk of losing their Medicaid Insurance benefits and their personal funds not being accessible or mis-managed. Findings Included: Interview on 7/14/2023 at 11:52 am with the Corporate Business Officer, when asked about the individual amounts of resident trust funds, she said that she works remotely for the facility and is currently working with the HHSC Trust fund unit due to the balances and they are conducting an audit of the trust funds., she said the HHSC trust fund unit just had her replace $18,000.00 in a trust fund so the facility is still in the process of auditing everyone's trust fund account. She said the on-site Business Office Manager left in June of 2023 and she could not find some of the documents, but she is currently working with HHSC Trust Fund Unit. Interview on 7/15/23 at 11:02 am with Administrator A and DON A., Administrator A confirmed the residents' trust fund account balance totaled $57,003.25, he said that he would have to wait until Monday, 7/17/23 to receive the surety bond because it was the weekend, and he could not reach the owner for the documentation. Administrator A acknowledged knowing the regulation and importance of notifying residents of their trust fund balances to not exceed the limit of trust fund balances allowed to avoid losing insurance coverage was $2.000.00 and that several residents balances exceeded the regulated limit. Interview and record review on 7/15/23 at 11:02 am with Administrator A and DON A of the of facility's Trust Transaction Closing Balance dated from July 1, 2022, to July 11, 2023, revealed 13 open accounts with a total balance of $57,003.25. Administrator A confirmed the residents' trust fund account balance totaled $57,003.25 and said he would provide a copy of the trust fund policy and procedure. Interview and record review on 7/17/23 at 10:10 am with Administrator A, he said that the Business Office Manager was usually in charge of the resident trust funds and surety bond and the facility had not had a Business Office Manager on-site at the facility since June 2023 and there were many systems that were broken when he became Administrator. He stated that they (facility management) were in the process of audits and building a team and the State came in for survey. Administrator A said that harm to a resident not having access to his or her trust funds and a shortage of the surety bond could cause frustration and infringe on resident rights and be in violation. Interview on 7/17/2023 at 1:37 pm with the Ombudsman, she said that they were aware of multiple residents that have had issues for month's up to at least a year with accessing their trust funds and are often denied and given excuses like the facility does not know where the resident's money is. Resident #6 Record review Resident #6's admission record dated 7/14/2023 revealed a [AGE] year-old male, with an original admission date of 8/21/2020, an initial admission date of 1/10/2023 and an admission date of 4/24/2023. His diagnoses included quadriplegia (a symptom of paralysis that affects all a person's limbs and body from the neck down) and pressure ulcer of other site, stage 4 (Stage IV. Full thickness skin loss with extensive destruction; tissue necrosis; or damage to muscle, bone, or supporting structure (such as tendon, or joint capsule). Resident #6's current trust transaction history closing balance as of 7/31/2023 revealed a total of $25,883.35, with a final transaction dated of 6/30/2023. Resident #14 Interview on 7/17/2023 at 1:37 pm with the Ombudsman, she said she had complaints from multiple residents regarding access to their trust fund balances. She said she had been working with Resident #14 for over a year to access his trust funds. The Ombudsman said the facility had informed Resident #14 required an identification and his birth certificate to access his funds. The Ombudsman said to her knowledge Resident #14 never received access to his trust fund balance. Observation and interview on 7/18/2023 at 11:35 am with Resident #14, he said that he has been attempting to access his trust fund for about a year. Resident #14 said he did not want to complain or cause problems, but he wanted to purchase a new larger television so he can could see it more easily. Resident #14 said he has vision problems because of cataracts and has yet to see an optometrist. Resident #14 said he believed part of the problem was a high turnover in staff. Resident #14 said when one person would begin working on the issue that person would quit and would delay the process. Resident #14 said he hoped access to his funds would get better and he would get access to his funds now. Interview on 7/24/2023 at 1:38 pm with the [NAME] President of Clinical Operations, he said he was provided a check in his name for $2400.00 from the facility. The VP of Operations said once the $2400.00 check was cashed, he would allocate $2000.00 to Resident #14 in the form of four $500.00 gift cards and allocate the remaining $400.00 to replenish the missing funds from the missing trust fund lockbox. He said that the facility gave Resident #14 received for gift cards in the amount of $500.00 each on 7/24/2023. Interview on 7/31/2023 at 2:56 pm with the Corporate Business Office Manager on 7/31/2023 at 2:56 PM, she said the transfer of $2000.00 into Resident #6's trust fund account that was intended for Resident #14 was a mistake. The Corporate Business Office Manager said she made the mistake. Interview on 8/1/2023 at 9:50 am with the Social Worker, he said Resident #14 had not purchased the larger television yet. The Social Worker said he would be meeting with Resident #14 to assist him with purchasing the television utilizing the gift cards he received in the amount of $2000.00. Record review of Resident #14's admission record dated 7/14/2023 revealed a [AGE] year-old male with an initial admission date of 3/18/2021 and re-admission date of 11/8/2022. His diagnoses included cerebral infarction (occurs as a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it) and unspecified Dementia (a range of neurological conditions affecting the brain that worsen over time. It is the loss of the ability to think, remember, and reason to levels that affect daily life and activities). Resident #14's current trust transaction history closing balance as of 7/31/2023 revealed a total of $18,710.79, with a final transaction date of 6/30/2023. Record review of the receipt of $2000.00 in the form of four $500.00 gift cards for Resident #14. Record review revealed that it took more than 3 business days for Resident #14 to receive the requested $2,000.00 Record review of the facility policy entitled Resident Trust Account dated: release date February 2017 read in part .procedure: provide the resident or resident representative with access to trust account funds as requested .trust account bank statements will be provided to the resident or resident representative on quarterly statements .a bond will be maintained by the facility for the total amount of the trust account Record review of the Facility admission Agreement no date provided read in part: .all refunds will be made in accordance with the Refund policy listed in the admission Agreement .the facility neither extends credit nor accepts payment in installments. All fees payable by the guest (resident) for the current month are payable in full not later than the tenth day of the current month .should you be discharged permanently for any reason during the month and appropriate notice was provided to the facility, we will refund you .the refund will be mailed to you within 30 days of the date of discharge .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0569 (Tag F0569)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to convey resident funds within 30 days of the resident's discharge, e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to convey resident funds within 30 days of the resident's discharge, eviction, or death, for 8 of 10 residents (CR#96, CR#97, CR#98, CR#99, CR#101, CR#102, CR#103 and CR#104) reviewed for conveyance of funds. -The facility failed to convey CR#96, CR#97, CR#98, CR#99, CR#101, CR#102, CR#103 and CR#104 funds within the timeframe as required after discharge. This failure could affect all residents and place them at risk for not receiving funds owed to them by the facility. Findings include: Interview on 7/11/23 at 9:30 am with Administrator A and DON A, the surety bond and trust funds balances were requested by surveyor., Administrator A said that he would contact corporate for the surety bond and trust fund balances. Administrator A said the facility has a corporate business office manager and the on-site business office manager left in June of 2023. Interview on 7/13/2023 at 9:.29 am with HHSC Trust Fund staff B, she confirmed that their unit is working on trust fund account balance issues with the facility. Interview on 7/14/2023 at 11:52 am with the Corporate Business Officer, when asked about the individual amounts of resident trust funds, she said that she works remotely for the facility and is currently working with the HHSC Trust fund unit due to the balances and they are conducting an audit of the trust funds, she said the HHSC trust fund unit just had her replace $18,000.00 in a trust fund so the facility is still in the process of auditing everyone's trust fund account. She said the on-site Business Office Manager left in June of 2023 and she could not find some of the documents, but she is currently working with HHSC Trust Fund Unit. Interview and record review on 7/15/23 at 11:02 am with Administrator A and DON A of the of facility's Trust Transaction Closing Balance dated from July 1, 2022 to July 11, 2023, revealed 13 open accounts including CR #2, CR#96, CR#97, CR#98, CR#99, CR#101, CR#102, CR#103 and CR#104, with a total balance of $57,003.25. Administrator A confirmed the residents' trust fund account balance totaled $57,003.25 and said he would provide a copy of the trust fund policy and procedure. Interview on 7/17/2023 at 9:03 am with HHSC Trust Fund A, she confirmed that their unit is working on trust fund issues with the facility. Interview and record review on 7/17/23 at 10:10 am with Administrator A, he said that the Business Office Manager was usually in charge of the resident trust funds. The facility had not had a Business Office Manager on-site at the facility since June 2023 and there were many systems that were broken when he became Administrator, that and they (facility management) were in the process of audits and building a team and the State came in for survey. Administrator A said that harm to a resident not having access to his or her trust funds and a shortage of the surety bond could cause frustration and infringe on resident rights and be in violation. Interview and record review 7/17/2023 time unknown but after with the [NAME] President of Clinical Operations he said that he investigated CR #96's trust fund balance. He said he found that she was discharged on 5/19/2023 and the company made a check in the amount of $1,205.04 to the resident and, it was mailed that day (7/17/23). The [NAME] President of Clinical Operations gave a copy of the check to surveyor. Interviews on 7/11/2023 and throughout 8/4/2023 at random times, the facility management staff said they did not have access to all requested records CR #96 Record review of CR #96's admission record dated 7/16/2023 revealed a [AGE] year-old female initially admitted to the facility on [DATE] and re-admitted on [DATE]. Her diagnoses included Parkinson's Disease (a brain disorder that causes unintended or uncontrollable movements, such as shaking, stiffness, and difficulty with balance and coordination) and hyperlipidemia (an elevated level of lipids - like cholesterol and triglycerides - in your blood). Further review revealed that CR #96 was discharged from the facility on 5/19/2023. Record review of facility's Trust Transaction Closing Balance dated from July 1, 2022, to July 11, 2023, revealed that CR #96 had a balance of $1,205.04 due to her in her trust fund. Record review of a bank cashier's check dated 7/17/2023 paid to the order of CR #96 for $1,205.04. CR #97 Record review of CR #97's admission record dated 7/25/2023 revealed a [AGE] year-old female initially admitted to the facility on [DATE] and re-admitted on [DATE]. Her diagnoses included acute and chronic respiratory failure (the inability of the respiratory system to meet the oxygenation, ventilation, or metabolic requirements of the patient) and dependence on respirator status (a patient is unable to wean off a ventilator and breathe independently, they become ventilator dependent). Further review revealed that CR #97 was discharged from the facility on 5/11/2021. Record review of facility's Trust Transaction Closing Balance dated from July 1, 2022, to July 11, 2023, revealed that CR #97 had a balance of $210.00 due to her in her trust fund. CR #98 Record review of CR #98's admission record dated 7/25/2023 revealed a [AGE] year-old female initially admitted to the facility on [DATE] and re-admitted on [DATE]. Her diagnoses included hypertensive chronic kidney disease with stage 5 chronic disease (in Stage 5 CKD, you have an eGFR of less than 15. You may also have protein in your urine (i.e., your pee). Stage 5 CKD means your kidneys are getting very close to failure or have already failed. Kidney failure is also called end-stage renal disease (ESRD) and end-stage kidney disease (ESKD) or end stage renal disease) and contact with and (suspected) exposure to other viral communicable diseases (communicable diseases, also known as infectious diseases or transmissible diseases, are illnesses that result from the infection, presence and growth of pathogenic (capable of causing disease) biologic agents in an individual human or other animal host. Infections may range in severity from asymptomatic (without symptoms) to severe and fatal. The term infection does not have the same meaning as infectious disease because some infections do not cause illness in a host). Further review revealed that CR #98 was discharged from the facility on 7/29/2022. Record review of facility's Trust Transaction Closing Balance dated from July 1, 2022, to July 11, 2023, revealed that CR #98 had a balance of $6,592.68 due to her in her trust fund. CR #99 Record review of CR #99's admission record dated 7/25/2023 revealed a [AGE] year-old male initially admitted to the facility on [DATE] and re-admitted on [DATE]. His diagnoses included unspecified Dementia (when confusion or mild cognitive impairment can't be clearly diagnosed as a specific type of dementia) and dysphasia (a condition that affects your ability to produce and understand spoken language). Further review revealed that CR #99 was discharged from the facility on 3/18/2021. Record review of facility's Trust Transaction Closing Balance dated from July 1, 2022, to July 11, 2023, revealed that CR #99 had a balance of $1,842.22 due to him in his trust fund. CR #101 Record review of CR #101's admission record dated 7/25/2023 revealed a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included unspecified Dementia (when confusion or mild cognitive impairment can't be clearly diagnosed as a specific type of dementia) and acute kidney failure (occurs when your kidneys suddenly become unable to filter waste products from your blood). Further review revealed that CR #101 was discharged from the facility on 9/23/2021. Record review of facility's Trust Transaction Closing Balance dated from July 1, 2022, to July 11, 2023, revealed that CR #101 had a balance of $1,362.16 due to her in her trust fund. CR #102 Record review of CR #102's admission record dated 7/25/2023 revealed a [AGE] year-old female initially admitted to the facility on [DATE] and re-admitted on [DATE]. Her diagnoses included Parkinson's Disease (a brain disorder that causes unintended or uncontrollable movements, such as shaking, stiffness, and difficulty with balance and coordination) and Covid 19 (an infectious disease caused by the SARS-CoV-2 virus). Further review revealed that CR #102 was discharged from the facility on 4/18/2023 to a funeral home. Record review of facility's Trust Transaction Closing Balance dated from July 1, 2022, to July 11, 2023, revealed that CR #102 had a balance of $1,358.29 due to her in her trust fund. CR #103 Record review of CR #103's admission record dated 7/25/2023 revealed a [AGE] year-old male initially admitted to the facility on [DATE] and re-admitted on [DATE]. His diagnoses included traumatic subdural hemorrhage with loss of consciousness of unspecified duration (subdural hemorrhage, also called a subdural hematoma, is a kind of intracranial hemorrhage, which is the bleeding in the area between the brain and the skull) and Human Immunodeficiency Virus Disease (is a virus that attacks the body's immune system). Further review revealed that CR #103 was discharged from the facility on 1/26/2022. Record review of facility's Trust Transaction Closing Balance dated from July 1, 2022, to July 11, 2023, revealed that CR #103 had a balance of $30.00 due to him in his trust fund. CR #104 Record review of CR #104's admission record dated 7/25/2023 revealed a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included weakness (a decrease in muscle strength) and other abnormalities of gait and mobility (Ataxic gait: This type of gait occurs with cerebellar degeneration. It causes irregular steps that affect your ability to walk in a straight line when you walk heel to toe). Further review revealed that CR #104 was discharged from the facility on 1/21/2023 to a funeral home. Record review of facility's Trust Transaction Closing Balance dated from July 1, 2022, to July 11, 2023, revealed that CR #104 had a balance of $69.00 due to her in her trust fund. Record review of the facility policy entitled Resident Trust Account dated: release date February 2017 read in part .procedure: provide the resident or resident representative with access to trust account funds . Record review of the Facility admission Agreement no date provided read in part: .all refunds will be made in accordance with the Refund policy listed in the admission Agreement .the facility neither extends credit nor accepts payment in installments. All fees payable by the guest (resident) for the current month are payable in full not later than the tenth day of the current month .should you be discharged permanently for any reason during the month and appropriate notice was provided to the facility, we will refund you .the refund will be mailed to you within 30 days of the date of discharge .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0570 (Tag F0570)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to purchase a surety bond, or otherwise provide assurance satisfactory to the Secretary, to assure the security of all personal funds of resid...

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Based on interview and record review, the facility failed to purchase a surety bond, or otherwise provide assurance satisfactory to the Secretary, to assure the security of all personal funds of residents deposited with the facility for 1 of 1 facility reviewed for surety bonds and security of personal funds, in that: -The facility's residents' trust fund account balance totaled $57,003.25. -The facility's Surety Bond totaled $45,000.00. This failure affected 13 residents that allow the facility to manage their funds at risk of the facility not being able to guarantee repayment to the resident. and placed any additional resident that choses to deposit funds in the facility trust fund at risk of their personal funds not being assured. Findings include: Interview on 7/11/23 at 9:30 am with Administrator A and DON A, the surety bond and trust funds balances were requested. Administrator A said that he would contact corporate for the surety bond and trust fund balances. Interview on 7/15/23 at 11:02 am with Administrator A and DON A., Administrator A confirmed the residents' trust fund account balance totaled $57,003.25, he said that he would have to wait until Monday, 7/17/23 to receive the surety bond because it was the weekend, and he could not reach the owner for the documentation. Administrator A acknowledged knowing the regulation and importance of notifying residents of their trust fund balances to not exceed the limit of trust fund balances allowed to avoid losing insurance coverage was $2,000.00 and that several residents balances exceeded the regulated limit. Interview and record review on 7/17/23 at 10:10 am with Administrator A about/of the Surety Bond Rider with an effective date of 11/20/2022 and expiration date of 11/20/23 revealed facility's surety bond was a total of $45,000.00. Which Record review revealed it read in part . that this rider becomes effective on 3/8/2022 at twelve and one minute o'clock a.m. standard time. Administrator A said he was not sure if $45,000.00 was the total amount of the surety bond but would find out from corporate. Administrator A acknowledged knowing that the surety bond amount must be more or equal to the resident trust fund balance. Administrator A said that the Business Office Manager was usually in charge of the resident trust funds and surety bond, but the facility had not had a Business Office Manager on-site at the facility since June 2023. And He stated there were many systems that were broken when he became Administrator that and they (facility management) were in the process of audits and building a team and the State came in for survey. Administrator A said that the harm to a resident not having access to his or her trust funds and of having a shortage of the surety bond could cause frustration and infringe on resident rights and be in violation. Interview and record review on 7/18/23 at 10:02 am with the Administrator A, of the Surety Bond Rider with an effective date of 11/20/2022 and expiration date of 11/20/23 revealed facility's surety bond was a total of $65,000.00. Which Record review revealed read in part . that this rider becomes effective on 7/17/2023 at twelve and one minute o'clock a.m. standard time. Administrator A said that the owner increased the amount of the surety bond from $45,000.00 to $65,000 effective 7/17/23. Interview on 7/31/2023 at 4:13 am with the owner, she said she was driving but could take the call, then when asked about the surety bond and trust fund she said she was in traffic and the call ended. Record review of Surety Bond Rider with an effective date of 11/20/2022 and expiration date of 11/20/23 revealed facility's surety bond was a total of $45,000.00. Which read in part . that this rider becomes effective on 3/8/2022 at twelve and one minute o'clock a.m. standard time. Record review of the facility policy and procedure entitled Resident Trust Account dated: release date: February 2017 read in part . a bond will be maintained by the facility for the total amount of the trust account. Record review of facility's Trust Transaction Closing Balance dated from July 1, 2022 to July 11, 2023, revealed 13 open accounts, with a total balance of $57,003.25.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure resident who is fed by enteral means receives t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure resident who is fed by enteral means receives the appropriate treatment and services to restore, if possible, oral eating skills and to prevent complications of enteral feeding including but not limited to aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, and nasal-pharyngeal ulcers for 2 of 5 residents (Resident #27, Resident #31) reviewed for tube feeding management and restore eating skills, in that: -LVN A failed to properly check Resident #27's gastrostomy tube placement as ordered prior to administration of any medications. -LVN A attempted to administer Resident #27's medications by plunger pushing them into his gastrostomy tube instead of administering to gravity. -LVN A failed to give Resident #27 (5) ml's of water between each medication as ordered. -LVN A failed to check Resident #27 for residual prior to administering medications. -The facility failed to ensure Resident #31's gastrostomy tube did not become dislodged twice after the discontinuation of his order for an abdominal binder. -The facility failed to ensure Resident #31 had a valid/accurate physician order for the discontinuation of Resident #31's gastrostomy tube binder. These failures could affect residents and place them at risk of receiving inadequate care resulting in further decline, injury, infection, neglect, and death. Findings include: Resident #27 Record review of Resident #27's admission Record on 7/13/23 at 11:00am revealed he was a [AGE] year old male who admitted to the facility on [DATE] and readmitted on [DATE] with some of the following diagnoses, respiratory failure (condition in which blood does not have enough oxygen or has too much carbon dioxide), contractures of the left hand, left knee (a condition of shortening and hardening of muscles, tendons or other tissues, often leading to deformity and rigidity of joints), cerebral edema swelling in the brain caused by excessive fluid), candida stomatitis (fungal infection of the mouth), dysphagia (difficulty or discomfort in swallowing), aphasia (disorder that affects how a person communicates), non-traumatic intracerebral hemorrhage in cerebellum (bleeding or escape of blood into the cerebral hemisphere of the brain, resistance to multiple antimicrobial drugs, cerebral infarction (ischemic stroke-blood vessel blockage in the brain) and moderate protein calorie malnutrition (state of inadequate intake of food as a source of protein, calories and other essential nutrients and is characterized by some muscle wasting and loss of subcutaneous fat). Record review on 7/13/23 at 11:03 am of Resident #27's physician order summary report dated active as of 7/13/23 had the following medication orders: .Check G-tube placement by aspirating gastric contents before feeding or before giving medications every shift. .GTube: Check for residual prior to feeding/medication administration Q shift. Hold feeding/medication & Notify MD if residual >100ML . .GTube: Give H2O 5ML PGT between each medication-Monitor Q Shift. Observation and interview of Resident #27's medication administration pass performed by LVN A on 7/13/23 at 8:08 am. LVN A explained to Resident #27 that she was going to give him morning medication. LVN A prepared Resident #27's medications by crushing them and mixing them in water to dissolve them. LVN A came to the bedside without a stethoscope and there was no stethoscope at the resident bedside. LVN A removed an enteral feeding and irrigation syringe from labeled and dated (7/13/23) package at the bedside. She removed the plunger from the syringe and without visualizing Resident #27's abdomen or actual gastrostomy tube site. LVN A aspirated water from a cup at the bedside and injected water into Resident #27's g-tube. LVN A did not check Resident #27's g-tube for placement by auscultating (listening with a stethoscope) for bowel sounds, visualizing the site to ensure the tube had not become dislodged and or was not infected or compromised in any way. LVN A did not aspirate gastric contents as ordered to ensure there was no residual before she pushed a syringe full of water into Resident #27's g-tube. Surveyor stopped LVN A and asked her if that was the way she normally checked a resident for g-tube placement and she stated, yes, if it flushes then it is good to use. When asked if that was the way she had been trained to check for g-tube placement, she said she had only worked at the facility for 2 months. When asked if she had any facility training during the 2 months she had been working, LVN A smiled and said, she did not want to get anyone into trouble. LVN A tried to resume the medication administration pass and was stopped again by surveyor when LVN A aspirated the first medication out of the cup she had used to crush and mix Resident #27's medication with water and began to push the medication into Resident #27's g-tube as if giving an injection. When asked to stop and asked if that was how she was trained to administer g-tube medications, LVN A did not reply. LVN A then said that she was not really pushing the medications. When asked why she had the plunger inside the syringe and her thumb on the barrel in a pushing motion like giving an injection, she said, I was just pushing a little. When asked if she knew how to administer g-tube medications to gravity, she replied, oh yes. She then demonstrated by removing the plunger from the syringe and allowed the second medication to filter through Resident #27's g-tube via gravity. She looked at surveyor and stated, Is this the way you want me to give it? Surveyor asked LVN A to stop the medication administration and requested DON A to Resident #27's bedside. LVN A continued to quickly administer Resident #27's remaining medications, via gravity to g-tube, despite surveyor request to stop prior to DON A's arrival. LVN A did not follow physician orders to Give H2O 5ML PGT between each medication, during that time. Administrator A, DON A, ADON, Wound Care Nurse and Maintenance Director arrived at Resident #27's bedside. LVN A walked out of Resident #27's room. DON A called LVN A back into Resident #27's room and asked LVN A what happened. LVN A remained silent. Surveyor explained to DON A, ADON and Administrator A, that LVN A had not checked for g-tube placement with auscultation, did not check for residual as ordered and did not have a stethoscope. DON A said that the nurses did not have stethoscopes on their carts but could get them. DON A said that perhaps LVN A did not know where to get a stethoscope. LVN A remained silent. Surveyor then explained observation of LVN A pushing medication through Resident #27's g-tube. DON A said she was speechless and the ADON, Wound Care Nurse, Maintenance and Administrator A walked out of the room. DON A said that LVN A would need to be trained/re-trained. DON A said that regarding flushing GT with water before and after medication administration, water and medication should be done by gravity. DON A said she had only worked at facility for a few weeks and had not had time to check all the nurses for competencies. DON A said she would be the one responsible for training/re-training nursing staff and would have to conduct a one-on-one training with LVN A. In an interview with DON A on 7/13/23 at 4:58 pm she was notified by surveyor of medication error rate that was greater than 5% and significant medication errors with Resident #27's gastrostomy tube medication administration. DON A said they (new facility administration), had identified training needs of staff and were trying to follow up and get all of that done with everyone being new. Resident #31 Record review of resident #31's admission Record revealed he was a [AGE] year-old male who admitted to the facility on [DATE] and readmitted on [DATE] with the following diagnoses, supraventricular tachycardia (a faster than normal heart rate beginning above the 2 lower chambers of the heart), type II diabetes mellitus (a chronic condition that affects the way the body processes blood sugar), weakness, hypotension (low blood pressure), dysphagia (swallowing problems occurring in the mouth and or throat), and cerebral infarction (also called an ischemic stroke, occurs as a result of disrupted blood flow to the brain, due to problems with the blood vessels that supply it). Resident #31 did not have a diagnosis of gastrostomy tube listed on his admission record under the subheading Diagnosis Information. Record review of Resident #31's annual MDS dated [DATE] revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted her was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. Continued record review revealed he was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric or abdominal (PEG) and that he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. His CAA summary and care planning identified Feeding Tube as a care area. Record review of Resident #31's Quarterly MDS dated [DATE] revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted her was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. Continued record review revealed he was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric or abdominal (PEG) and that he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. Record review of Resident #31's Treatment administration Record (TAR) dated 7/1/2023-7/31/2023 revealed the following: ABDOMINAL BINDER TO BE WORN AT ALL TIMES, every shift CHECK TO ENSURE BINDER IN PLACE. Start date-02/27/20223 0600. Further record review revealed Resident #31 was documented as having the binder ON at 6am and 6pm on 7/1/23, 7/2/23, 7/3/23 and 7/4/23. Resident #31 was documented as having the abdominal binder ON at 6am on 7/5/23, 7/8/23 and 7/9/23. Resident #31 was documented as having the abdominal binder OFF at 6am on 7/6/23, 7/7/23, 7/10/23 and 7/11/23. Resident #31 was documented as having the abdominal binder OFF at 6pm on 7/5/23 through 7/11/23. Record review of Resident #31's physician order listing report dated Order Status: Active, completed, Discontinued Order Date Range: 08/01/2022-07/01/2023 revealed an order for ABDOMINAL BINDER TO BE WORN AT ALL TIMES, every shift CHECK TO ENSURE BINDER IN PLACE .Order Status .Active .Revision Date .02/27/2023. Record review of Resident #31's Discontinue Order, revealed Order Summary ABDOMINAL BINDER TO BE WORN AT ALL TIMES every shift CHECK TO ENSURE BINDER IN PLACE .Created Date: 7/18/2023 at 3:30pm .Created By: DON A .Discontinued Date: 7/18/2023 at 3:30pm .Communication Method: Phone .Ordered By: Physician A .Reason for Discontinue: discontinue. Record review of Resident #31's Nurse's note with an Effective Date: 07/18/2023 at 10:30pm revealed the following entry: Note Text: At around 2200 upon entering residents' room .found the residents covers wet. Found him to have his PEG Tube laying on the sheets. The balloon was partially deflated. Called DON (A) and residents' wife to let them know what happened. Called for an ambulance and called report to Hospital A ER . Record review of Resident #31's Nurse's note dated 7/19/23 at 12:40am read in part: Resident back from ER. Drsg dry and intact. Transferred to bed. Was accompanied by 2 EMT's. Resident cleaned and clean bedding in place. Will continue to monitor and pass on in report. DON (A) notified that he was back. Record review of Resident #31's EMR physician orders revealed there were no orders for any abdominal binder to be in place for Resident #31. Subsequent record review of Resident #31's EMR physician orders revealed a new order dated 7/20/23 at 4:13pm entered by wound Care Nurse for Abdominal Binder in place every shift Active 7/20/2023 5:00pm. Record review of Resident #31's medical records from Hospital A revealed in part, Date: 7/19/23. Reason for Visit. G-TUBE OUT. Chief complaint: 66 y/o male pt presents to ER via EMS from (facility name) with report of dislodged GTUBE; per nursing home staff, states she noticed GTUBE was dislodged around 7pm; pt was seen at this facility early this am for same complaint . Record review of Resident #31's undated care plan revealed a focus related to an alteration in his well-being. The focus dated 7/20/23 documented he had pulled his gastronomy tube out twice. Per the focus, Resident #31 would have an abdominal binder in place to prevent the behavior of pulling out his G-tube, in the future. Interview with DON A on 7/18/23 at 2:22pm regarding nursing documentation on Resident #31's TAR indicating Resident #31 was documented as having the abdominal binder OFF at 6am on 7/6/23, 7/7/23, 7/10/23 and 7/11/23. Resident #31 was documented as having the abdominal binder OFF at 6pm on 7/5/23 through 7/11/23, according to his TAR dated 7/1/2023-7/31/2023. DON A said she was unaware that the nurses had been documenting that Resident #31's abdominal binder was OFF. DON A said she would have to look at everything and get back to surveyor, as she was not sure and was not familiar with Resident #31. Observation on 7/19/23 at 2:53pm with ADON of Resident #31 who was not wearing any abdominal binder. Resident #31 had a bandage to the left side of his abdomen, and the ADON said it was from Resident #31 pulling out his G-tube and having to go to the ED to have it reinserted. Telephone interview on 7/20/23 at 11:09am with DON A who said that got the order to discontinue Resident #31's abdominal binder because after speaking with his direct care staff, they said he had not pulled on his tube in a while and of course that same night after the order was discontinued, the tube deflated and came out. DON A said she contacted Resident #31's doctor to get the order to d/c the order. DON A said that according to staff reports, Resident #31 had a history of pulling out his G-tube and assumed at one point, he needed the binder, but that the staff had reported Resident #31 had not exhibited that behavior in a while. In a telephone interview with Physician A on 7/20/23 at 2:34pm, Physician A said he did not recall giving an order for Resident #31's abdominal binder to be discontinued. Telephone interview on 7/20/23 at 3:21 pm with PA A, who said that he did not speak with DON A regarding Resident #31 and did not recall ever giving her an order to discontinue Resident #31's abdominal binder. PA A said he was familiar with Resident #31 and knew that Resident #31 had history of pulling out his G-tube. PA A said he was not comfortable with DON A's story and that DON A had created a telephone order to d/c the abdominal binder. PA A said he was going to speak with DON A and also check with Physician A and would follow up with surveyor. Follow up telephone interview with DON A on 7/20/23 at 3:35pm who said that she never spoke with PA A and stated, I ran the order for the discontinuation of the abdominal binder past Physician A in a casual conversation. When asked if she had seen Physician A at the facility, DON A replied, No. When asked if she spoke with Physician A via telephone as the written order indicated, DON A replied, Not actually. DON A said that she left Physician A, a voicemail message that said if he was not ok with the d/c order, to call her back and since he never called her back, she said she assumed he was ok with the d/c order. In a follow up interview with PA A on 7/20/23 at 3:37pm he said that DON A had put the order in Resident #31's EMR over the weekend to D/C Resident 331's abdominal binder and never spoke with him or Physician A. PA A said he was aware that Resident #31's G-tube had come out on 7/18/23 and that the resident had been sent to the hospital to have it reinserted. PA A via that it was an unfortunate outcome for Resident #31, because everyone knew he would pull his G-tube out. Observation of Resident #31 on 7/20/23 at 3:58pm with MA A and Resident #31 had an abdominal binder in place. Interview on 7/20/23 at 4:14pm with Wound Care Nurse who said she never spoke with Physician A or PA A regarding Resident #31's abdominal binder order. She said that DON A had d/c' d Resident #31's abdominal binder and that she was only helping the ADON and entered the order. Wound Care Nurse said she entered the order based on IDT meeting they had just had. She said Resident #31's orders for his abdominal binder had been discussed by the team. Wound Care Nurse said that Resident #31's G-tube had become dislodged again last night and that they got an order to put the binder back on. Wound Care Nurse said that the ADON spoke with PA A or Physician A and got the order. Interview with CNO on 7/20/23 at 4:42 pm who said she was unsure who obtained the order for Resident 331's abdominal binder. Interview on 7/20/23 at 4:43pm with DON B who said it was her understanding that DON A had accidentally discontinued Resident #31's abdominal binder ore and that the facility had simply put the order back in. DON B said she was only covering at the facility for 7/20/23 and did not know who would be covering DON on DON A's absence. Follow up interview with CNO on 7/20/23 at 4:45pm she said that the ADON had spoken with Resident #31's PA A and that the Wound Care Nurse was simply helping by entering the order into Resident #31's EMR. When asked if that was the facilities policy and procedure for obtaining and transcribing physician orders, CNO said no, it was not the facilities policy and procedure to have one nurse speak with the physician and another nurse to enter the order. Interview with ADON on 7/20/23 a 4:51pm who said she got the order for Resident #31's abdominal binder from PA A because she was the nurse on the floor today actually working with the resident. She said that when she got to the facility that morning between 7-7;30am Resident #31 already had the abdominal binder on. She said she received report that Resident #31 had pulled his G-tube out again and had been sent to the ER for reinsertion again for the second day in a row and had come back from ER somewhere over the course of the night shift on 7/19/23. She said she spoke with PA A after Resident #31's noon medication administration pass and was told to make Resident #31's abdominal binder a standing order, and not to remove that order. She said by the time she came off the floor and went to the IDT, she ended up telling the wound care nurse about the order, because she was entering orders during the IDT meeting. She said she completed the IDT meeting during her lunch break (late lunch) and was back on the floor until 6pm. Telephone interview with PA A on 7/20/23 at 5:02 pm he said that the facility nurse (unsure who) had just called him and asked for a standing order for Resident #31's abdominal binder because his previous order had been d/c' d by DON A in error. He said he knew about the resident's first ER visit but did not know about the second time he pulled out his G-Tube. He said that was twice in 48 hours and that was too much. Resident #31 was also identified as having significant weight loss as part of the facility's ongoing Immediate Jeopardy for F-tag 692. Daily observations from 7/21/23 through 8/4/23 of residents including Resident #31 identified with abdominal binder orders (3) of 5, that had abdominal binders in place. With all affected residents residing on hall 200. Record review from 7/21/23 through 8/4/23 of Resident #31's weekly weights and RD evaluations with recommendations and orders reviewed for compliance and implementation as ordered. Observations of Resident #31's enteral feedings daily as ordered. Interviews from 7/21/23 through 8/4/23 with facility direct care staff Record reviews from 7/21/23 to 8/4/23 of audits of the EMR's for Resident #31 and extended sample of 5 Residents with G-tubes, and monitoring of physician order listing/physician order summary audit report with any identified orders for abdominal binders immediately addressed. Interviews with facility staff for monitoring the facility Plan of Removal with ADON, Wound Care Nurse, DON A, DON B, DON C and designees, LVN A, LVN B, LVN C, MA A, MA B, CNA B, CNA C, CNA D, and CNA E, on 7/21/23 through 8/4/23 revealed the staff received in-services and verified knowledge of systems in place including documentation of abdominal binders in place as ordered for Resident #31 and other residents affected. Record review from 7/21/23 to 8/4/23 of residents with abdominal binders from the facility electronic medical record every morning to ensure documentation of placement had been administered as ordered by the physician. Record reviews from 7/21/23 to 8/4/23 of audits of the EMR's for Resident #31 and extended sample of 5 Residents with G-tubes, and monitoring of physician order listing/physician order summary audit report with any identified orders for abdominal binders immediately addressed.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure, based on a comprehensive assessment of a resident, residents...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure, based on a comprehensive assessment of a resident, residents who used psychotropic drugs received gradual dose reductions, and behavioral interventions, unless clinically contraindicated, in an effort to discontinue these drugs for 2 of 4 residents (Residents #11 and #28) reviewed for unnecessary medications. 1. The facility failed to ensure Resident #11 had documentation to show GDR related to Seroquel. 2. The facility failed to ensure Resident #28 had documentation to show attempted GDR despite pharmacist recommendations. These failures could place residents at risk from maintaining their highest practicable level of physical, mental, and psychosocial well-being, and adverse consequences related to medication therapy. Findings Include: 1. Record review of Resident #11's admission record, dated 7/11/2023 , revealed a [AGE] year-old woman admitted to the facility on [DATE]. Resident #11 had diagnoses which included Multiple Sclerosis (a potentially disabling disease of the brain, spinal cord, and central nervous system), bipolar disorder (serious mental illness characterized by extreme mood swings), and mood disorder (any of a group of mental conditions characterized by persistent disturbance of mood, especially in the form of depression or euphoria or a combination of these). Record review of Resident #11' quarterly MDS, dated [DATE] with an ARD of 6/6/2023, revealed no BIMS score because she was unable to complete the BIMS. The MDS documented she was moderately impaired related to cognitive skills for decision making. There were no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering or elopement behaviors. Resident #11 required one person assistance with bed mobility, transfers, walking, locomotion, dressing, eating, toileting, and personal hygiene. Resident #11 did not have Alzheimer's Disease and/or Non-Alzheimer's dementia diagnoses. Per the MDS, Resident #11 had diagnoses of depression and bipolar disorder. Resident #11 was prescribed and was administered antipsychotic and hypnotic medications seven of the seven days prior to the assessment. Record review of Resident #11's care plan, updated 7/5/2023, revealed a focus on her multiple sclerosis with interventions which included medication administration, pain management, and OT, PT, and ST as required. The care plan documented a focus on her potential to be verbally abusive towards staff with interventions which included assessment and anticipation of needs and psychiatric and/or psychogeriatric consultation as needed. Resident #11's care plan did not include any planning related to her MI diagnoses. Record review of Resident #11's medication report, dated 7/11/2023, revealed she had prescriptions for Lithium Carbonate 300 mg (antimanic agent) tablet two tablets once daily at bedtime for bipolar disorder, Seroquel 100 mg tablet (antipsychotic) one tablet once daily at bedtime for difficulty sleeping, Temazepam (benzodiazepines, edative-hypnotic)15 mg capsule one capsule once daily at bedtime for insomnia, and Tylenol with Codeine (opiate)#4 300-60 mg tablet one tablet every four hours as needed for pain. Record review of Resident #11's orders report, dated 7/11/2023, revealed physicians' orders to monitor for side effects related to Seroquel (antipsychotic), Temazepam (Hypnotic sedative), and Lithium (mood stabilizer). The report documented physicians orders, dated 11/2/2021, for a referral for psychiatric care services. Record review of the facility's EHR revealed contact with psychiatric services and Resident #11 for psychiatric care services in November 2021, January through August 2022, October through December 2022, and January through June 2023. Record review of Resident #11's PASRR I, dated 2/26/2021, revealed sections C0100, C0200, and C0300 reported no diagnoses of MI, ID, or DD. Record review of Resident #11's undated Form 1012 Mental Illness/Dementia Resident Review revealed she had no diagnosis of dementia and a diagnosis of mood disorder. Record review of Resident #11's PASARR 1 dated 7/12/2023 revealed sections C0100, C0200, and C0300 reported no diagnoses of ID or DD, but a diagnosis of MI. Record review of Resident #11's, June 2023 MAR, revealed she was administered two 300 mg tablets of Lithium Carbonate at 9:00 PM daily except 6/12/2023. The MAR documented she was administered 100 mg of Seroquel daily at 9:00 PM except 6/12/2023. Per the MAR, she received 15 mg of Temazepam daily at 9:00 PM except on 6/12/2023. Record review of Resident #11's July 2023 MAR, dated 7/11/2023, revealed she was administered two 300 mg tablets of Lithium Carbonate at 9:00 PM daily from 7/1/2023 to 7/10/2023. The MAR documented she was administered 100 mg of Seroquel daily at 9:00 PM from 7/1/2023 to 7/10/2023. Per the MAR, she received 15 mg of Temazepam daily at 9:00 PM from 7/1/2023 to 7/10/2023. Record review of Resident #11' Psychiatric Assessment, dated 3/1/2023, revealed informed consent provided for Temazepam 75 mg tablet one tablet daily at bedtime. The assessment documented medication dosage changes for the Temazepam in June, July, August, October, November, and December of 2022, and in January and February of 2023. The documentation did not include any GDR or other changes for the Seroquel prescription. Record review of Resident #11's nursing note, dated 7/13/2023, created by ADON A, revealed a recommendation for discontinuance of Seroquel. The note documented the prescriber and Resident #11 agreed with the discontinuation. This was completed after the facility was made aware of concerns related to unnecessary psychotropic medications. Interview on 7/23/2023 at 10:17 AM with Resident #11, she said the staff informed her of all her medications' names prior to administering them. Resident #11 said she recently had her Seroquel discontinued. Resident #11 said the Seroquel was discontinued to ensure she did not take too many medications. Resident #11 said she thought she may need the Seroquel added back to her medication regimen . 2. Record review of Resident #28's admission record, dated 7/11/2023, revealed [AGE] year-old man admitted on [DATE]. Resident #28 had diagnoses which included cerebral infarction (stroke, damage to tissues in the brain due to a loss of oxygen to the area), insomnia (trouble falling and/or staying asleep), and hemiplegia (paralysis of one side of the body) and hemiparesis (muscular weakness or partial paralysis restricted to one side of the body). Record review of Resident #28's quarterly MDS, dated [DATE] with an ARD of 5/19/2023, revealed a BIMS score of 12, which indicated minimal cognitive disability or decline. The MDS documented he had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering and/or elopement behaviors. Resident #28 required one or two-person assistance with bed mobility, transfers, walking, locomotion, dressing, toileting, and personal hygiene. The MDS revealed his diagnoses included stroke, hemiplegia and/or hemiparesis, and insomnia. The MDS documented he was administered antianxiety and antidepressant medications for seven of the seven days prior to the assessment. Record review of Resident #28's, undated, care plan revealed a focus on his Melatonin use for insomnia with interventions including evaluation of causes of insomnia. The care plan documented a focus on his antidepressant use related to his depression with interventions which included education related to risks and benefits of the medication, medication administration, and monitoring for side effects. The care plan included a focus on his antianxiety medication use for anxiety disorder with interventions which included education related to risks and benefits of the medication, medication administration, and monitoring for side effects. Record review of Resident #28's medication report, dated 7/11/2023, revealed his prescriptions included Buspirone (antianxiety) HCl 7.5 mg tablet one tablet three times daily for anxiety, Clonidine HCl 0.1 mg tablet one tablet every eight hours as needed for hypertension, Melatonin 10 mg tablet one tablet daily at bedtime for insomnia, and Paroxetine (antidepressant) HCl 30 mg tablet one tablet once daily for depression. Record review of Resident #28's June 2023 MAR revealed he was administered a 10 mg tablet of Melatonin daily from 6/1/2023 through 6/30/2023 except 6/12 and 6/24/2023 at 9:00 PM for insomnia. The MAR documented he was administered a 30 mg tablet of paroxetine daily from 6/1/2023 through 6/30/2023 at 9:00 AM for depression. Per the MAR, Resident #28 was administered a 7.5 mg tablet of Buspirone HCl daily from 6/1/2023 through 6/30/2023 at 9:00 AM, 1:00 PM, and 5:00 PM for anxiety except at 1:00 PM on 6/11 and 6/18/2023, and at 5:00 PM on 6/17, 6/18, and 6/24/2023. Record review of Resident #28's July 2023 MAR, dated 7/19/2023, revealed he was administered a 10 mg tablet of Melatonin daily from 7/1/2023 through 7/18/2023 at 9:00PM for insomnia. The MAR documented he was administered a 30 mg tablet of Paroxetine HCl daily from 7/1/2023 through 7/14/2023 at 9:00 AM for depression. The MAR revealed the prescription for Paroxetine HCl was discontinued on 7/14/2023. Per the MAR, Resident #28 was administered a 7.5 mg tablet of Buspirone HCl daily at 9:00 AM, 1:00 PM, and 5:00 PM from 7/1/2023 through 7/13/2023, and at 9:00 AM and 1:00 PM on 7/14/2023 for anxiety. The MAR documented the Buspirone was discontinued on 7/14/2023. Record review of Resident #28's March 2023 MRR form revealed a recommendation for a possible GDR of his Melatonin, Paxil (Paroxetine HCl) and Buspar (Buspirone) because he had the same prescription since 9/2022. The form included an area for the physician/prescriber to agree , disagree, or make another comment. That area was not completed. The form was undated and unsigned. Record review of Resident #28's June 2023 MRR form revealed a recommendation for a possible GDR of his Paxil (Paroxetine HCl) and Buspar (Buspirone) because he had the same prescription since 9/2022. The form included an area for the physician/prescriber to agree, disagree, or make another comment. That area was not completed. The form was undated and unsigned. Record review of Resident #28's progress note, dated 7/13/2023 created by ADON A , revealed a GDR for Buspirone HCl to 5 mg one tablet three times daily and discontinuance of Paroxetine HCl 15 mg daily. The note documented the prescriber and Resident #28 agreed with the recommended GDR. This was completed after the facility was made aware of concerns related to unnecessary psychotropic medications. Record review of Resident #28's physician's note, dated 7/14/2023 completed by DON A, revealed a prescription for Buspirone HCl 7.5mg tablet three times daily for anxiety. The note documented the reason for the change was a GDR. This was completed after the facility was made aware of concerns related to unnecessary psychotropic medications. Record review of Resident #28's psychiatric assessments, dated 2/1/2023, 3/1/2023, 4/26/2023, and 6/14/2023, revealed consent was given to receive Paroxetine (Paxil) and Buspar (Buspirone). Record review of Resident #28's psychiatric assessment, dated 7/13/2023, revealed prescriptions for Paroxetine (Paxil) and Buspar (Buspirone) were discontinued on 7/13/2023. The assessments documented the medications were discontinued because they were not prescribed to treat a specific diagnosis. The assessment was signed by a Psychiatric Nurse Practitioner. Interview on 7/18/2023 at 9:07 AM with Resident #28 he said he did not know if his medications changed recently. Resident #28 said the facility staff did not speak to him when they administered his medications. Resident #28 said he was not informed when his medications were changed. Resident #28 said when the medication was administered, the staff just give him the medications and didn't tell him the names of the medications. Resident #28 said he would prefer to know what medications he was given and what the medications were treating so he felt more knowledgeable. Interview on 7/14/2023 at 2:47 PM with DON A, she said the DON was responsible to ensure resident's consents were signed. DON A said without the signed consents, the resident would not know the risks and/or benefits of the medications. DON A said GDR's were to reduce medication for residents. DON A said if the GDR was not completed residents may receive unnecessary medications. Staff started working on the GDRs once surveyors started questions about them. Interview on 7/20/2023 at 11:10 AM with DON A, she said she was responsible for reviewing the pharmacy recommendations which were made monthly. DON A said physicians were also required to review the recommendations. DON A said the recommendations in the binder were the opinion of the pharmacist consultant and the pharmacist consultant may not know the resident's medical history or intricacies as well as the physician. DON A said if a recommendation was not followed it would most likely not lead to serious harm to the residents because the residents had already been on the medications. DON A said the purpose of a GDR was to review medication dosages routinely to ensure their efficacy. DON A said a GDR was a means to gradually remove unnecessary medications from a resident's medication regimen. DON A said if a resident did not have a GDR, he/she may receive an unnecessary medication. DON A said when she was hired, she was unable to locate any pharmacist recommendations. DON A said she contacted the pharmacy, and they provided her recommendations from March 2023 and older. DON A said those recommendations were too old to act upon, so she began reviewing from June 2023. DON A said she received the June recommendations on July 9, 2023. Record review of the facility's Medication Therapy policy, dated December 2017, revealed a policy statement which read It is the policy of the facility that medication being use for each resident shall be consistent with an individual's condition, prognosis, values, wishes, and responses to such treatments .the Director of Nursing (DON) and/or its designee shall be responsible for implementation .the resident's clinical record must contain a written order for all prescription and over-the-counter medications .the physician will identify situations where medications should be tapered, discontinued, or changed to another medication .the Consultant Pharmacist shall review each resident's medication regimen monthly .the Medical Director and Consultant Pharmacist shall collaborate to address issues of medication prescribing and monitoring with the practitioners and staff Record review of the facility's Psychoactive Medication Gradual Dose Reduction (GDR) policy, dated July 2022, revealed a policy statement which read It is the policy of this facility that gradual dose reduction will be attempted for residents that are receiving psychoactive medication, unless clinically contraindicated to ensure that each resident will be enabled to achieve the highest level of functioning and will receive psychoactive medications only when they are necessary to treat medical, mood, behavioral, or psychiatric symptoms .the facility implements gradual dose reductions (GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medications .the Director of Nursing (DON) and/or its designee shall be responsible for implementation and enforcement .attempts will be documented during the quarter it was attempted .antipsychotic medications gradual dose reduction will be attempted unless clinically contraindicated .sedative/hypnotics gradual dose reductions will be attempted unless clinically contraindicated .Physician will be documented in the physician's progress of the clinical record
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a medication error rate of less than 5%. There...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a medication error rate of less than 5%. There were 4 errors out of 26 opportunities which resulted in a 15% error rate involving 3 of 3 residents (Resident #6, Resident #15, and Resident #27) and 2 of 2 employees (LVN A and MA A) observed during medication administration reviewed for medication error, in that: -LVN A omitted Resident #27's oral rinse that was prescribed for him after a dental procedure. -LVN A failed to give Resident #27 the correct multivitamin (MVI). -MA A failed to give Resident #6 his Sucralfate (antacid) as directed, which was before meals. -MA A failed to give Resident #15's delayed release aspirin (ASA) as prescribed. These failures could affect residents and put them at risk for not receiving the intended therapeutic benefit of their medication and or adverse outcomes. The findings were: Resident #27 Record review of Resident #27's admission Record on 7/13/23 at 11:00am revealed he was a [AGE] year old male who admitted to the facility on [DATE] and readmitted on [DATE] with some of the following diagnoses, respiratory failure (condition in which blood does not have enough oxygen or has too much carbon dioxide), contractures of the left hand, left knee (a condition of shortening and hardening of muscles, tendons or other tissues, often leading to deformity and rigidity of joints), cerebral edema swelling in the brain caused by excessive fluid), candida stomatitis (fungal infection of the mouth), dysphagia (difficulty or discomfort in swallowing), aphasia (disorder that affects how a person communicates), non-traumatic intracerebral hemorrhage in cerebellum (bleeding or escape of blood into the cerebral hemisphere of the brain, resistance to multiple antimicrobial drugs, cerebral infarction (ischemic stroke-blood vessel blockage in the brain) and moderate protein calorie malnutrition (state of inadequate intake of food as a source of protein, calories and other essential nutrients and is characterized by some muscle wasting and loss of subcutaneous fat). Record review on 7/13/23 at 11:03 am of Resident #27's physician order summary report dated active as of 7/13/23 had some of the following medication orders: .Multivitamin Oral Tablet (Multiple Vitamin) Give 1 tablet via PEG-Tube one time a day . .Peridex Mouth/Throat Solution 0.12% (Chlorhexidine Gluconate) 15 milliliter intrathecally (administration for drugs via an injection into the spinal canal), two times a day for infection-bacterial related to need for assistance with personal care and candida stomatitis. Observation and interview of Resident #27's medication administration pass performed by LVN A on 7/13/23 at 8:08 am. LVN A explained to Resident #27 that she was going to give him morning medication. LVN A prepared Resident #27's medications by crushing them and mixing them in water to dissolve them. LVN A crushed and mixed OTC Multivitamin with minerals. LVN A did not have Resident #27's Peridex Mouth/Throat Solution 0.12% (Chlorhexidine Gluconate) 15 milliliter. LVN A continued to administer Resident #27's remaining medications, including MVI with Minerals, via gravity to g-tube. LVN A said that Resident #27's Peridex mouth/throat solution 0.12% should be at his bedside because he had a dental procedure done a few days ago and his daughter had been keeping it at the bedside. When asked if that was standard practice to leave a prescribed solution/medication at the bedside, LVN A did not reply. LVN A then pointed to a bulletin board in Resident #27's room on the wall. The bulletin board had a note written in dry-erase marker that said the Peridex could be discontinued. When asked if that was where she received, clarified, or followed physician orders, LVN A remained silent. Resident #27's Peridex was omitted after LVN A was unable to locate the solution in the residents room or on the nursing or MA medication carts. Record review on 7/13/23 at 10:32 am of Resident #27's MAR dated 7/1/2023-7/31/2023 revealed staff had documented the number 9 on July 1 through July 13th for the residents Peridex Mouth/Throat Solution 0.12% (Chlorhexidine Gluconate) 15 milliliter intrathecally two times a day for infection-bacterial related to need for assistance with personal care and candida stomatitis. Continued review of the MAR chart codes the number 9=Other/See Nurse Notes. There were no other nurse notes. Further record review revealed the order had a start date of 6/29/2023 and per MAR documentation the resident had not received it from 7/1/23 through 7/13/23. Record review on 7/1/23 at 10:32 am of Resident #27's MAR dated 7/1/2023-7/31/2023 revealed LVN A documented that she had given Resident #27 MVI and not MVI with Minerals at 8:00am. Resident #6 Record review of Resident #6's admission Record on 7/13/23 at 11:40 am revealed he was a [AGE] year old male who admitted to the facility on [DATE] and readmitted to the facility on [DATE] and again on 4/24/23 with the following diagnoses, quadriplegia (a pattern of paralysis which is when you cannot deliberately control or move your muscles and can affect a person from the neck down), colostomy status (a surgical operation in which a piece of the colon is diverted to an artificial opening in the abdominal wall so as to bypass a damaged part of the colon), chronic kidney disease, and hypertension (high blood pressure). Record review on 7/13/23 at 11:45 am of Resident #6's physician order summary report dated active as of 7/01/23 had the following medication orders: .Sucralfate Oral tablet 1 GM Give 1 tablet by mouth before meals and at bedtime for ulcers. .Sennosides-Docusate Sodium Oral Tablet 8.6-50 MG Give 1 tablet by mouth two times day for constipation. During an observation on 7/13/23 at 8:56 am MA A administered Sucralfate Oral tablet 1 GM Give 1 tablet by mouth before meals to Resident #6. When asked if Resident #6 had already eaten breakfast both Resident #6 and MA A said yes. MA A administer and administered Gerikot OTC 8.6 mg 1 tablet PO, the order was for Sennosides-Docusate Sodium Oral Tablet 8.6-50 MG Give 1 tablet by mouth. When surveyor asked MA A if Gerikot was the same as Sennosides-Docusate 8.6-50 MG, she said yes. Record review on 7/13/23 at 11:47 am of Resident #6's MAR dated 7/1/2023 through 7/31/2023 revealed MA A documented that she had given Sucralfate Oral tablet 1 GM Give 1 tablet by mouth before meals at 7:00am. Record review on7/13/23 at 11:48 am of Resident #6's MAR dated 7/1/2023 through 7/31/2023 revealed MA A documented that she had given Sennosides-Docusate Sodium Oral Tablet 8.6-50 MG Give 1 tablet by mouth at 8:00 am. Resident #15 Record review of Resident #15's admission Record on 7/13/23 at11:43 am revealed he was a [AGE] year old male who admitted to the facility on [DATE] and readmitted on [DATE] with the following diagnoses acute embolism and thrombosis of unspecified deep veins of lower extremity bilateral (embolism or thrombosis is a clot that moves through your bloodstream and in the bilateral lower extremities), hypertension (elevated/high blood pressure), paraplegia(paralysis of the legs and lower body, typically caused by spinal injury or disease) Record review on 7/13/23 at 11:55 am of Resident #15's physician order summary report dated active as of 7/13/23 had the following medication orders: .Ecotrin Low Strength Oral Tablet Delayed Release 81 MG (Aspirin) Give 1 tablet by mouth one time a day for pain. Observation on 7/13/23 at 9:19 am MA A administered ASA 81 mg chewable to Resident #15. When MA A was asked if that was the correct aspirin, she said yes. Record review on 7/13/23 at 11:37 am of Resident #15's MAR dated 7/1/2023 through 7/31/2023 revealed MA A documented that she had given Ecotrin Low Strength Oral Tablet Delayed Release 81 MG (Aspirin) Give 1 tablet by mouth one time a day for pain at 8:00am. Surveyor observation of MA A administering ASA 81 mg chewable to Resident #15. In an interview with DON A on 7/13/23 at 4:58 pm she said they had identified some training needs of staff and were trying to follow up and get all of that done with everyone being newly hired within the last 30- 60 days. Surveyor requested a policy and procedure on Medication Administration that included all routes on 7/13/23 from DON A and again on 7/15/23 from Administrator A and did not receive one prior to exit. Record review of a facility provided policy and procedure titled Medication Therapy and dated with a Release Date: December 2017, contained no information on the actual administration of resident medications and did not include all routes.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure the resident's medical record included documen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure the resident's medical record included documentation that indicated the resident either received the pneumococcal immunization or did not receive the pneumococcal immunization due to medical contraindication or refusal for 16 of 18 residnets (Residents #6, #7, #9, #12, #14, #18, #22, #25, #28, #31, #86, #87, #88, #89, #90 and #91) reviewed for influenza and pneumococcal immunizations, in that - The facility failed to ensure there was documentation related to the pneumococcal immunization for Residents #6, #7, #9, #12, #14, #18, #22, #25, #28, #31, #86, #87, #88, #89, #90 and #91). - The facility failed to ensure Resident #12 received a Pneumonia vaccine after it was requested by the resident. Resident #12 developed Pseudomonas Aeruginosa Pneumonia (PNA) (pneumonia) and was administered Levaquin 500mg tablet one tablet, once daily from January 9, 2023, to January 16, 2023. These failures could affect residents and place them at risk illness and there physiological, psychological, and sociological needs not being met. Findings included: 1Record review Resident #6's admission record, dated 7/14/2023, revealed a [AGE] year-old male, with an original admission date of 8/21/2020, an initial admission date of 1/10/2023 and an admission date of 4/24/2023. Resident #6 had diagnoses which included quadriplegia (a symptom of paralysis that affects all a person's limbs and body from the neck down) and pressure ulcer of other site, stage 4 (Stage IV. Full thickness skin loss with extensive destruction; tissue necrosis; or damage to muscle, bone, or supporting structure [such as tendon, or joint capsule]). Record review of Resident #6's Quarterly MDS, dated [DATE], revealed he had a BIMS score of 15 out of 15, which indicated he was cognitively intact. Resident #6 was totally dependent on 2 staff members for bed mobility, dressing, and personal hygiene and was totally dependent on 1 staff member for eating and bathing and the activity of transfers, locomotion on and off the unit activity only occurred once or twice and required 2 staff. Resident #6 was also coded as having bilateral impairments to his lower extremities. Record review of Resident #6's electronic medical record revealed there was no documentation for immunizations. 2. Record review of Resident # 9's admission Record revealed a [AGE] year-old male who was admitted to the facility on [DATE] and readmitted on [DATE]. Resident #9 had diagnoses which included: bipolar disorder unspecified (a mental health disorder associated with episodes of extreme mood swings ranging from depressive lows to manic highs), anxiety disorder (a mental health disorder characterized by feelings of worry and or fear and the inability to set aside those feelings, and restlessness that interfere with one's daily activities), depression (an illness characterized by persistent sadness and a loss of interest in activities and an inability to carry out daily activities), and seizures (a sudden, uncontrolled burst of electrical activity in the brain, that can cause changes in behavior, movements, feelings and levels of consciousness). He did not have a diagnosis of dementia. Record review of Resident # 9's Annual MDS, dated [DATE], revealed a BIMS score of 13 out of 15, which indicated he was cognitively intact, and Section I Active Diagnoses reflected he was coded as having an active diagnosis of anxiety disorder and bipolar disorder. He was coded under Section N for Medications as having used or taken Antipsychotic medications for 7 days, and Antidepressant medications for 5 days. He was coded under Antipsychotic Medication Review, as 1. Yes-Antipsychotics were received on a routine basis only Record review of Resident #9's Quarterly MDS, dated [DATE], revealed a BIMS score of 15 out of 15, which indicated his cognition was intact, and Section I Active Diagnoses revealed he was coded as having an active diagnosis of anxiety disorder, depression, and bipolar disorder. He was coded under Section N for Medications as having used or taken Antipsychotic medications for 7 days, Antianxiety medication for 7 days and Antidepressant medications for 7 days. He was coded under Antipsychotic Medication Review, as 1. Yes-Antipsychotics were received on a routine basis only Record review of Resident #9's electronic medical record revealed there was no documentation for any immunizations and there were no signed informed consents for vaccinations. 3. Record review of Resident #12's admission record, dated 7/11/2023, revealed a [AGE] year-old man who was admitted to the facility on [DATE]. Resident #12 had diagnoses which included unspecified cerebrovascular disease (disorder resulting from inadequate blood flow in the vessels that supply the brain), hypertension (high blood pressure), atherosclerotic heart disease (condition where the arteries become narrowed and hardened due to buildup of fats in the artery wall), and unspecified nephritic syndrome (syndrome comprising signs of nephritis, which is kidney disease involving inflammation). The MDS did not include any documentation of a PNA diagnosis. Record review of Resident #12's annual MDS, dated [DATE], with an ARD of 6/28/2023, revealed a BIMS score of 15, which indicated little to no cognitive impairment. He had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering and/or elopement behaviors. Resident #12 required one-person assistance with bed mobility, transfers, walking, locomotion, dressing, toileting, and personal hygiene. His diagnoses included hypertension, renal (kidney) insufficiency, failure, or ESRD , and stroke. He received dialysis treatments. The MDS did not include a PNA diagnosis. Record review of Resident #12's care plan, updated 7/5/2023, revealed a focus on his coronary artery disease with interventions which included medication administration, monitoring cholesterol, and monitoring for signs and symptoms of coronary distress. Record review of Resident #12's medication report, dated 7/14/2023, revealed his prescriptions included Levaquin 500 mg tablet one tablet once daily for PNA. The prescription was ordered on 1/8/2023, initiated on 1/9/2023, and completed on 1/16/2023. Record review of Resident #12's January 2023 MAR revealed he was administered one 500 mg tablet of Levaquin daily from 1/9/2023 through 1/15/2023 at 9:00 AM for PNA. Record review of Resident #12's admission packet, completed on 4/20/2022, revealed an undated Guest Pneumonia Vaccine Informed Consent Form which was marked requesting he be given the pneumonia vaccine . Record review of Resident #12's nursing note, completed on 1/11/2023, revealed Resident #12 was administered 500 mg of Levaquin for PNA. Record review of Resident #12's health status note, completed on 7/14/2023, by DON A, revealed DON A had spoken to Resident #12 and he had rescinded his request for a pneumococcal vaccination. Record review of Resident #12's vaccine report, dated 7/12/2023, revealed no documented vaccines since his admission to the facility. Record review of Resident #12's progress notes, dated 6/5/2022 to 7/12/2023, revealed no documentation related to vaccine administration, refusal of vaccinations, vaccination education, or any other items related to vaccines. Record review of Resident #12's admission forms, dated 4/20/2022, revealed and Influenza Vaccine Informed Consent Form that was unsigned and undated for either consent or denial of consent to receive the influenza vaccine. The admissions forms also contained a Guest Pneumonia Vaccine Informed Consent Form which was unsigned and undated. The Pneumonia Vaccine Informed Consent Form consent to receive the vaccine was marked, but there was no documentation of the vaccine being given. The form also included information related to the COVID-19 vaccine which was unfilled. Interview on 7/15/2023 at 9:40 AM with Resident #12, he said he thought he had received the pneumococcal vaccine, but he could not remember. Resident #12 said he did not recall having pneumonia . 4. Record review of Resident #14's admission record, dated 7/14/2023, revealed a [AGE] year-old male with an initial admission date of 3/18/2021 and re-admission date of 11/8/2022. Resident #14 had diagnoses which included cerebral infarction (occurs as a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it) and unspecified Dementia (a range of neurological conditions affecting the brain that worsen over time. It is the loss of the ability to think, remember, and reason to levels that affect daily life and activities ). 5. Record review of Resident #18's admission record revealed a [AGE] year old female who was admitted to the facility on [DATE] and readmitted on [DATE]. Resident #18 had diagnoses which included respiratory failure ( a condition in which your blood does not have enough oxygen or has too much carbon dioxide), morbid (severe) obesity due to excess calories, cardiomegaly (abnormal enlargement of the heart), Down Syndrome ( a congenital [born with], condition characterized by a distinctive pattern of physical characteristics including a flattened skull, pronounced folds of skin in the inner corners of the eyes, large tongue, and short stature and by some degree of limitation of intellectual ability and social practical skills. Usually arises from a defect involving chromosome 21), and edema (condition of excess watery fluid collecting in the cavities or tissues of the body). Record review of Resident #18's Quarterly MDS, dated [DATE], revealed she had a BIMS score of 8 out of 15, which indicated she had moderate cognitive impairment in decision making and required supervision and set-up assistance with bed mobility, transfers, locomotion on and off the unit, eating, and toilet use. She required supervision and 1 staff member assistance with dressing and personal hygiene and was coded as having no impairments to any extremities. Record review of Resident #18's electronic medical record revealed there was no documentation for any immunizations and there were no signed informed consents for vaccinations. 6. Record review of Resident # 22's admission record, dated 7/11/2023, revealed a [AGE] year-old woman who was admitted to the facility on [DATE]. Resident #22 had diagnoses which included cerebral infarction (damage to tissues in the brain due to a loss of oxygen to the area), dementia (group of symptoms that affects memory, thinking and interferes with daily life), MDD (mood disorder that causes a persistent feeling of sadness and loss of interest), adjustment disorder (short term condition arising due to difficulty in managing the stressful life changes such as coping with work-related problems, loss of loved ones, or relationship issues that leads to significant impairment in functioning), delusional disorder (mixed, false conviction in something that is not real or shared by other people), and unspecified psychosis (diagnosis assigned to individuals who are experiencing symptoms of schizophrenia or other psychotic symptoms, but do not meet the full diagnostic criteria for schizophrenia or another more specific psychotic disorder). Record review of Resident # 22's annual MDS, dated [DATE], with an ARD of 4/11/2023, revealed she was rarely and/or never understood and a BIMS was not conducted. She was severely impaired related to cognitive skills for daily decision making. Resident # 22 had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering or elopement behaviors. She required one or two-person assistance with bed mobility, transfers, locomotion, dressing, eating, toileting, and personal hygiene. Her diagnoses included stroke, non-Alzheimer's dementia, depression, and psychotic disorder. Record review of Resident # 22's, undated, care plan reflected a focus on her dementia induced behavioral concerns with interventions which included medication administration, explanation of the medical procedures to be performed, monitoring for inappropriate behavior episode, and provision of activities which are of interest. The care plan included a focus on Resident # 22's impaired cognitive function related to dementia with interventions which included provision of consistent care and medication review. Record review of Resident # 22's immunization report, dated 7/14/2023, revealed no documentation of any pneumococcal immunizations between 1/1/2000 and 7/31/2023. Observation on 7/11/2023 at 9:14 AM of Resident # 22 revealed she was sleeping on an air mattress in her room. 7. Record review of Resident #28's admission record, dated 7/11/2023, revealed [AGE] year-old man admitted to the facility on [DATE]. Resident #28 had diagnoses which included cerebral infarction (stroke, damage to tissues in the brain due to a loss of oxygen to the area), insomnia (trouble falling and/or staying asleep), and hemiplegia (paralysis of one side of the body) and hemiparesis (muscular weakness or partial paralysis restricted to one side of the body). Record review of Resident #28's quarterly MDS, dated [DATE], with an ARD of 5/19/2023, revealed a BIMS score of 12, which indicated minimal cognitive disability or decline. The BIMS documented he had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering and/or elopement behaviors. Resident #28 required one or two-person assistance with bed mobility, transfers, walking, locomotion, dressing, toileting, and personal hygiene. His diagnose included stroke, hemiplegia and/or hemiparesis, and insomnia. He was administered antianxiety and antidepressant medications for seven of the seven days prior to the assessment. Record review of Resident #28's, undated, care plan revealed a focus on his Melatonin use for insomnia with interventions which included evaluation of causes of insomnia. The care plan documented a focus on his antidepressant use related to his depression with interventions which included education related to risks and benefits of the medication, medication administration, and monitoring for side effects. The care plan included a focus on his antianxiety medication use for anxiety disorder with interventions which included education related to risks and benefits of the medication, medication administration, and monitoring for side effects. Record review of Resident #28's immunization report, dated 7/12/2023, revealed no documentation of any immunizations provided between 1/1/2020 through 7/31/2023. 8. Record review of Resident #31's admission Record revealed a [AGE] year-old male who was admitted to the facility on [DATE] and readmitted on [DATE]. Resident #31 had diagnoses which included, supraventricular tachycardia (a faster than normal heart rate beginning above the 2 lower chambers of the heart), type II diabetes mellitus (a chronic condition that affects the way the body processes blood sugar), weakness, hypotension (low blood pressure), dysphagia (swallowing problems occurring in the mouth and or throat), and cerebral infarction (also called an ischemic stroke, occurs as a result of disrupted blood flow to the brain, due to problems with the blood vessels that supply it). Resident #31 did not have a diagnosis of gastrostomy tube listed on his admission record under the subheading Diagnosis Information. Record review Resident #31's annual MDS, dated [DATE], revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted he was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. He was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric or abdominal (PEG) and that he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. His CAA summary and care planning identified Feeding Tube as a care area. Record review of Resident #31's Quarterly MDS, dated [DATE], revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted her was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. He was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric or abdominal (PEG) and that he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. Record review revealed Resident #31's electronic medical record revealed there was no documentation for any immunizations and there were no signed informed consents for vaccinations. 9. Record review of Resident #89's admission sheet, dated 7/11/2023, reflected an [AGE] year-old male who was admitted to the facility on [DATE]. Resident #89 had diagnoses which included atherosclerotic heart disease (thickening or hardening of the arteries) and hypertension ([high blood pressure] is when the pressure in your blood vessels is too high [140/90 mmHg or higher]). Record review of the admission MDS assessment was attempted but the assessment was not complete. Record review of Resident #86's baseline care plan, dated 7/1/2023, revealed care plans to address ADL's and medication. Record review of Resident #86's electronic medical record revealed there was no documentation for immunizations to include pneumonia or influenza vaccination. 10. Record review of Resident #87's admission record, dated 7/12/2023, revealed a [AGE] year-old female who was admitted to the facility on [DATE]. Resident #87 had diagnoses which included acute respiratory failure (often caused by a disease or injury that affects your breathing, such as pneumonia, opioid overdose, stroke, or a lung or spinal cord injury) and atherosclerotic heart disease (thickening or hardening of the arteries). Record review of Resident # 87's admission MDS assessment was requested but not received . Record review of Resident #87's care plan, dated 5/25/2023, revealed plan areas included to address falls and nutrition. Record review of Resident #87's electronic medical record revealed there was no documentation for immunizations to include pneumonia or influenza vaccination. Observation and interview of Resident #87 on 7/11/2023 at 10:33 am. Revealed Resident #87 was sitting in her wheelchair groomed, no bruising or injuries were observed. She said she felt overall pleased with the services and care provided, she added sometimes the weekend staff are short in numbers, but the facility gets everything done. 11. Record review of Resident #88's admission record, dated 7/12/2023, revealed a [AGE] year-old male who was admitted to the facility on [DATE]. Resident #88 had diagnoses which included chronic obstructive pulmonary disease (a group of diseases that cause airflow blockage and breathing-related problems) and bacterial pneumonia (is an infection that affects one or both lungs. It causes the air sacs, or alveoli, of the lungs to fill up with fluid or pus). Record review of Resident #88's electronic medical record revealed there was no documentation for immunizations to include pneumonia or influenza vaccination. 12. Record review of Resident #89's admission record, dated 7/14/2023, revealed a [AGE] year-old male who was admitted to the facility on [DATE]. Resident 89 had diagnoses which included: chronic obstructive pulmonary disease or COPD (refers to a group of diseases that cause airflow blockage and breathing-related problems. It includes emphysema and chronic bronchitis), Type I Diabetes Mellitus, insulin-dependent diabetes, is a chronic condition (in this condition, the pancreas makes little or no insulin. Insulin is a hormone the body uses to allow sugar {glucose] to enter cells to produce energy) and Malignant Neoplasm of prostate (prostate cancer is a disease in which malignant [cancer] cells form in the tissues of the prostate). Record review of Resident #89's admissions MDS, dated [DATE], revealed a BIMS score of 15 out of 15, which indicated he was cognitively intact. Resident #89 required supervision to total dependence with one-person physical assistance with his ADL's. Resident #89 had an indwelling catheter and was frequently incontinent with his bowels. Section O of the MDS assessment (Special Treatments Procedures, and Programs) revealed that he required oxygen therapy. Record review of Resident #89's 48-hour baseline care plan, with an effective date of 7/12/2023, and admission date of 6/22/2023, revealed he required assistance to total dependence with his ADL's, he required anticoagulants, oxygen, and pain medication Record review of Resident #89's electronic medical record revealed there was no documentation for immunizations to include pneumonia, or influenza vaccination Observation and attempted interview on 7/11/2023 at 10:38 AM of Resident #89 revealed the resident was sitting in bed groomed and no odors present. His oxygen was in place, the oxygen tubing was tangled, the surveyor's requested a nurse to come assist. 13. Record review of Resident #90's admission record, dated 7/17/2023, revealed an [AGE] year-old female who was admitted to the facility on [DATE]. Resident #90 had diagnoses which included paroxysmal atrial fibrillation (occurs when a rapid, erratic heart rate begins suddenly and then stops on its own within 7 days) and acute respiratory failure (the inability of the respiratory system to meet the oxygenation, ventilation, or metabolic requirements of the patient). Record review of Resident #90's admission MDS assessment, dated 7/6/2023, revealed a BIMS score of 15 out of 15, which indicated the resident was cognitively intact. She required extensive assistance with 1-person physical assistance with ADL's. Record review of Resident #90's Baseline care plan, dated 7/1/2023, revealed a care plan for antidepressants. Record review of Resident #90's electronic medical record revealed there was no documentation for immunizations to include pneumonia, or influenza vaccination. 14. Record review of Resident #91's admission record, dated 7/14/2023, revealed a [AGE] year-old male who was admitted to the facility on [DATE]. Resident #91's diagnoses were blank. Record review of Resident #91's electronic medical record revealed a baseline care plan was created on 7/12/2023 . Record review of Resident #91's discharge MDS, dated [DATE], revealed the BIMS score was blank. Section C1000 revealed a score of 1, modified independence, some difficulty in new situations only in cognitive skills for daily decision making. Resident #91 required extensive assistance with his ADL's. Record review of the patient information report from Resident #91's hospital record, dated 5/17/2023, reflected Resident #91 was on palliative care and his diagnoses included dysphagia following cerebral infarction (swallowing disorder), chronic kidney disease, stage 3 (Stage 3 CKD , your kidneys have mild to moderate damage, and they are less able to filter waste and fluid out of your blood), unspecified protein-calorie malnutrition (The lack of sufficient energy or protein to meet the body's metabolic demands), type 2 diabetes mellitus (It is characterized by high levels of sugar in the blood. Type 2 diabetes is also called type 2 diabetes mellitus and adult-onset diabetes), and gastrostomy status (a surgical procedure used to insert a tube, often referred to as a G-tube, through the abdomen and into the stomach. Gastrostomy is used to provide a route for tube feeding). Record review of Resident #91's electronic medical record revealed there was no documentation for immunizations to include pneumonia, or influenza vaccination. Interview on 7/12/2023 at 10:39 AM with DON A and Admin A revealed the Admin had been employed by the facility since 06/10/2023. DON A said the pneumococcal vaccine list on the facility's vaccination report may be incorrect because the vaccines could have been given beyond the dates of the report. DON A said the influenza vaccination is most likely correct on the facility's vaccination report . DON A said she had the information related to short term residents COVID vaccination, but it was not yet uploaded to the system. DON A said it was possible the immunization record was not complete as it was not entered into the EHR system, and the information may be in a binder. DON A said she would not assume Resident #12 had not received the influenza or pneumococcal vaccines because it was not in the EHR. DON A said she would speak to Resident #12 and/or his family to determine if the vaccines and/or consent was given. DON A said the information may not have been entered into the EHR. Admin A said the medical records department had just begun 7/10/2023 . DON A said she had the list of vaccinations and boosters and needed to add them in as historical. DON A said the risk of pneumococcal vaccine would be determined based his history and history of pneumonia . Interview on 7/14/2023 at 1:35 PM with the CNO, she said she knew there were broken systems at the facility including infection control and weight management. The CNO said the facility had plans in place to address the broken systems. The CNO said the facility had just received access to tracking information related to immunizations. The CNO said it had taken two weeks to obtain that information. The CNO said the facility planned to update all information in their EHR related to vaccinations, and then offer vaccinations to residents based on historical data. The CNO said the facility received access to the immunization tracking information on 7/14/2023. The CNO said the facility was retesting all the residents for TB and would also be offering pneumococcal vaccinations. The CNO said the facility's plan was to get historical immunization data and then to move forward. Interview on 7/15/2023 at 9:59 AM with the CNO, she said the facility's residents were not provided the pneumococcal immunization in accordance with the CDC guidelines. The CNO said resident's were not provided both doses of the pneumococcal immunization as required for their age. The CNO said the facility would be offering all residents in the facility the pneumococcal vaccination on 7/15/2023 . Interview on 7/20/2023 at 11:10 AM with DON A, she said the broken immunization tracking systems was in place at the facility when she was hired could have led to residents not receiving vaccinations, they were eligible for. DON A said if residents did not receive the vaccinations as they were eligible for, they could have developed preventable infectious diseases and/or illness. Record review of the facility's current immunization report for all residents, all units, all floors, from 1/1/2020 to 7/31/2023, dated 7/10/2023, revealed eighteen of thirty-five residents were listed on the report as receiving one or more vaccinations. Record review of the facility's current pneumococcal vaccination report for all residents, all units, all floors, from 1/1/2015 through 7/11/2023 dated 7/15/2023 revealed two residents, refused the vaccination, one 3/13/2022, and one resident, Resident #30, was To Be Determined for the Pneumovax Dose 2 vaccination with no date associated. Record review of the facility's current pneumococcal vaccination report for all residents, all units, all floors, from 7/1/2018 through 7/11/2023 dated 7/15/2023 revealed one resident, refused the vaccine, one resident, Resident #23, received the Pneumovax Dose 1 vaccination one 3/13/2022, and one resident, Resident #20, was TBD for the Pneumovax Dose 2 vaccination with no date associated. Record review of the facility's Pneumococcal Plan policy dated June 2022 read in part .the policy of this facility to prevent, control and management of pneumococcal disease ., .the Director of Nursing (DON) and/or its designee shall be responsible for implementation and enforcement of this policy ., .obtain a physician's order prior to administration of the pneumococcal vaccine ., .monitor residents for 72 hours for any change of condition ., and .active surveillance of all respiratory illness will be conducted on an on-going basis . Record review of the facility's General Vaccine Guidelines policy, dated November 2017, revealed a policy statement which read It is the policy of this facility to control offer vaccinations to residents and staff that aid in preventing infectious disease unless the vaccine is medically contraindicated, or the resident has already been vaccinated. The policy further read in part .the Director of Nursing (DON) and/or its designee shall be responsible for implementation and enforcement of this policy ., and .the resident or legal representative will be provided information and education regarding the benefits and potential side effects of the vaccinations . Record review of the facility's, undated, Immunization for Vaccine Preventable Disease employee policy revealed a policy statement which read It is the policy of this facility that certain individuals receive vaccines. This policy specifies the vaccines that an employee or contractor providing direct resident care must receive, based on the risk that employee or contractor presents to residents. The policy further read in part .require covered individuals to receive vaccines for vaccine preventable diseases ., .include procedures for verifying whether a covered individual has complied with the policy ., require the health care facility to maintain a written or electronic record of each covered individual's compliance with or exemption from the policy ., and include disciplinary actions the health care facility is authorized to take against a covered individual who fails to comply with the policy .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0801 (Tag F0801)

Could have caused harm · This affected most or all residents

Based on interview and record review the facility failed to employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, taki...

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Based on interview and record review the facility failed to employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, taking into consideration resident assessments, individual plans of care and the number, acuity and diagnoses of the facility's resident population. The facility failed to ensure a qualified dietitian or other clinically qualified nutrition professional was employed either full-time, part-time, or on a consultant basis. This failure could place residents at risk of not having their nutritional needs met, weight loss, and an increased risk for wounds. The findings include: Interview on 7/18/2023 at 10:05 AM with MDS LVN, revealed she had been employed by the facility since 06/19/23. The MDS LVN said section K was completed by the dietary manager or dietician. Interview on 7/19/2023 at 3:20 PM with the CNO, she said the facility had reviewed and updated all the care plans for residents identified with unplanned or unexpected weight loss. The CNO said Resident #32's care plan was updated at that same time. The CNO said the dietician reviewed the plan and made changes which included a fortified diet, multivitamin, and fish oil. The CNO was informed the care plan did not include any specific information related to an actual unplanned or unexpected weight loss. The CNO said she would review the care plan. Interview on 9/15/2023 at 12:37 PM with the DON revealed the facility had no documentation of, or knowledge, of a dietician either contracted by or on staff with the facility during the months of April 2023, May 2023, June 2023, and/or July 2023. Record review of the facility's Nutritional Assessment policy, dated November 2017, read in part .it is the policy of the facility to have a nutritional assessment, including nutritional status and risk factors for impaired nutrition, shall be conducted for each resident .the Dietician, in conjunction with the Dietary Supervisor will conduct a nutritional assessment for each resident upon admission and as indicated by a change in condition that places the resident at risk for impaired nutrition .residents who are receiving enteral nutrition support, the nutritional assessment shall include gathering information and documenting why the enteral nutrition is medically necessary .a weight loss/gain regimen will be initiated for a cognitively capable resident with his/her approval and involvement .if a resident decline to participate in a weight loss goal, the Dietician will document the resident's wishes, and those wishes will be respected
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Administration (Tag F0835)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to be administered in a manner that enabled it to use its...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to be administered in a manner that enabled it to use its resources effectively and efficiently to attain or maintain the highest, practicable physical, mental, and psychosocial well-being of each resident for 2 of 35 residents (Resident #27 and Resident #31) reviewed for residents' administration. -LVN A failed to properly check Resident #27's gastrostomy tube placement as ordered prior to administration of any medications. -LVN A attempted to administer Resident #27's medications by plunger pushing them into his gastrostomy tube instead of administering to gravity. -LVN A failed to check Resident #27 for residual prior to administering medications. -The facility failed to ensure Resident #31's gastrostomy tube did not become dislodged twice after the discontinuation of his order for an abdominal binder. -The facility failed to ensure Resident #31 had a valid/accurate physician order for the discontinuation of Resident #31's gastrostomy tube binder. -The facility failed to ensure RN or DON coverage in the absence of the DON. -The facility failed to ensure there was a designee to assume the DON's responsibilities during the two on-going facility Immediate Jeopardy's. -The facility failed to ensure they had an IP (Infection Preventionist) in place in the DON's absence. -The facility failed to ensure nursing staff competencies were in place regarding tracheostomy and gastrostomy tube care. -The facility failed to ensure physician's orders were obtained from a physician or appropriate designee prior to implementation of those orders. -The facility failed to ensure all staff's criminal background checks and/or employee misconduct checks were reviewed prior to the employee's working with residents. These failures could affect residents and place them at risk of receiving substandard care, missed care, and care not in accordance with physician's orders. Findings included: Resident #27 Record review of Resident #27's admission Record on 7/13/2023 at 11:00am revealed he was a [AGE] year old male who admitted to the facility on [DATE] and readmitted on [DATE] with some of the following diagnoses, respiratory failure (condition in which blood does not have enough oxygen or has too much carbon dioxide), contractures of the left hand, left knee (a condition of shortening and hardening of muscles, tendons or other tissues, often leading to deformity and rigidity of joints), cerebral edema swelling in the brain caused by excessive fluid), candida stomatitis (fungal infection of the mouth), dysphagia (difficulty or discomfort in swallowing), aphasia (disorder that affects how a person communicates), non-traumatic intracerebral hemorrhage in cerebellum (bleeding or escape of blood into the cerebral hemisphere of the brain, resistance to multiple antimicrobial drugs, cerebral infarction (ischemic stroke-blood vessel blockage in the brain) and moderate protein calorie malnutrition (state of inadequate intake of food as a source of protein, calories and other essential nutrients and is characterized by some muscle wasting and loss of subcutaneous fat). Record review on 7/13/2023 at 11:03 am of Resident #27's physician order summary report dated active as of 7/13/23 had the following medication orders: .Check G-tube placement by aspirating gastric contents before feeding or before giving medications every shift. .GTube: Check for residual prior to feeding/medication administration Q shift. Hold feeding/medication & Notify MD if residual >100ML . Observation and interview of Resident #27's medication administration pass performed by LVN A on 7/13/2023 at 8:08 am. LVN A explained to Resident #27 that she was going to give him morning medication. LVN A prepared Resident #27's medications by crushing them and mixing them in water to dissolve them. LVN A came to the bedside without a stethoscope and there was no stethoscope at the resident bedside. LVN A removed an enteral feeding and irrigation syringe from labeled and dated (7/13/2023) package at the bedside. She removed the plunger from the syringe and without visualizing Resident #27's abdomen or actual gastrostomy tube site. LVN A aspirated water from a cup at the bedside and injected water into Resident #27's g-tube. LVN A did not check Resident #27's g-tube for placement by auscultating (listening with a stethoscope) for bowel sounds, visualizing the site to ensure the tube had not become dislodged and or was not infected or compromised in any way. LVN A did not aspirate gastric contents as ordered to ensure there was no residual before she pushed a syringe full of water into Resident #27's g-tube. Surveyor stopped LVN A and asked her if that was the way she normally checked a resident for g-tube placement and she stated, yes, if it flushes then it is good to use. When asked if that was the way she had been trained to check for g-tube placement, she said she had only worked at the facility for 2 months. When asked if she had any facility training during the 2 months she had been working, LVN A smiled and said, she did not want to get anyone into trouble. LVN A tried to resume the medication administration pass and was stopped again by surveyor when LVN A aspirated the first medication out of the cup she had used to crush and mix Resident #27's medication with water and began to push the medication into Resident #27's g-tube as if giving an injection. When asked to stop and asked if that was how she was trained to administer g-tube medications, LVN A did not reply. LVN A then said that she was not really pushing the medications. When asked why she had the plunger inside the syringe and her thumb on the barrel in a pushing motion like giving an injection, she said, I was just pushing a little. When asked if she knew how to administer g-tube medications to gravity, she replied, oh yes. She then demonstrated by removing the plunger from the syringe and allowed the second medication to filter through Resident #27's g-tube via gravity. She looked at surveyor and stated, Is this the way you want me to give it? Surveyor asked LVN A to stop the medication administration and requested DON A to Resident #27's bedside. LVN A continued to quickly administer Resident #27's remaining medications, via gravity to g-tube, despite surveyor request to stop prior to DON A's arrival. LVN A did not follow physician orders to Give H2O 5ML PGT between each medication, during that time. Administrator A, DON A, ADON, Wound Care Nurse and Maintenance Director arrived at Resident #27's bedside. LVN A walked out of Resident #27's room. DON A called LVN A back into Resident #27's room and asked LVN A what happened. LVN A remained silent. Surveyor explained to DON A, ADON and Administrator A, that LVN A had not checked for g-tube placement with auscultation, did not check for residual as ordered and did not have a stethoscope. DON A said that the nurses did not have stethoscopes on their carts but could get them. DON A said that LVN A did not know where to get a stethoscope. LVN A remained silent. Surveyor then explained observation of LVN A pushing medication through Resident #27's g-tube. DON A said she was speechless and the ADON, Wound Care Nurse, Maintenance and Administrator A walked out of the room. DON A said that LVN A would need to be trained/re-trained. DON A said that regarding flushing GT with water before and after medication administration, water and medication should be done by gravity. DON A said she had only worked at facility for a few weeks and had not had time to check all the nurses for competencies. DON A said she would be the one responsible for training/re-training nursing staff and would have to conduct a one-on-one training with LVN A. In an interview with DON A on 7/13/2023 at 4:58 pm she was notified by surveyor of medication error rate that was greater than 5% and significant medication errors with Resident #27's gastrostomy tube medication administration. DON A said they (new facility administration), had identified training needs of staff and were trying to follow up and get all of that done with everyone being new. Surveyor requested a policy and procedure on Medication Administration that included all routes on 7/13/2023 from DON A and again on 7/15/2023 from Administrator A and did not receive one prior to exit. Record review revealed LVN B was given in-service and competency training on 7/13/2023 after the medication administration pass. Record review of a facility provided policy and procedure titled Medication Therapy and dated with a Release Date: December 2017, contained no information on the actual administration of resident medications and did not include all routes. Record review of a facility provided policy and procedure titled Gastrostomy and Jejunostomy Care with a Release Date: December 2017, contained only information on site care and did not include the administration of medication via a gastrostomy tube. Resident #31 Observation on 7/19/2023 at 2:53 pm with the ADON of Resident #31 who was not wearing any abdominal binder. Resident #31 had a bandage to the left side of his abdomen, and the ADON said it was from Resident #31 pulling out his G-tube and having to go to the ED to have it reinserted. Record review on 7/12/2023 at 11:38 am of resident #31's admission Record revealed he was a [AGE] year-old male who admitted to the facility on [DATE] and readmitted on [DATE] with the following diagnoses, supraventricular tachycardia (a faster than normal heart rate beginning above the 2 lower chambers of the heart), type II diabetes mellitus (a chronic condition that affects the way the body processes blood sugar), weakness, hypotension (low blood pressure), dysphagia (swallowing problems occurring in the mouth and or throat), and cerebral infarction (also called an ischemic stroke, occurs as a result of disrupted blood flow to the brain, due to problems with the blood vessels that supply it). Resident #31 did not have a diagnosis of gastrostomy tube listed on his admission record under the subheading Diagnosis Information. Record review on 7/12/2023 at 12:02 pm of Resident #31's annual MDS dated [DATE] revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted her was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. Continued record review revealed he was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric or abdominal (PEG) and that he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. His CAA summary and care planning identified Feeding Tube as a care area. Record review on 7/13/2023 at 12:05 pm of Resident #31's Quarterly MDS dated [DATE] revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted her was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. Continued record review revealed he was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric or abdominal (PEG) and that he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. Record review on 7/12/2023 at 1:33pm of Resident #31's Treatment administration Record (TAR) dated 7/1/2023-7/31/2023 revealed the following: ABDOMINAL BINDER TO BE WORN AT ALL TIMES, every shift CHECK TO ENSURE BINDER IN PLACE. Start date-02/27/20223 0600. Further record review revealed Resident #31 was documented as having the binder ON at 6am and 6pm on 7/1/23, 7/2/23, 7/3/23 and 7/4/23. Resident #31 was documented as having the abdominal binder ON at 6am on 7/5/23, 7/8/23 and 7/9/23. Resident #31 was documented as having the abdominal binder OFF at 6am on 7/6/23, 7/7/23, 7/10/23 and 7/11/23. Resident #31 was documented as having the abdominal binder OFF at 6pm on 7/5/23 through 7/11/23. Record review on 7/14/2023 at 9:33 am of Resident #31's physician order listing report dated Order Status: Active, completed, Discontinued Order Date Range: 08/01/2022-07/01/2023 revealed an order for ABDOMINAL BINDER TO BE WORN AT ALL TIMES, every shift CHECK TO ENSURE BINDER IN PLACE .Order Status .Active .Revision Date .02/27/2023. Interview with DON A on 7/18/2023 at 2:22 pm regarding nursing documentation on Resident #31's TAR indicating Resident #31 was documented as having the abdominal binder OFF at 6am on 7/6/23, 7/7/23, 7/10/23 and 7/11/23. Resident #31 was documented as having the abdominal binder OFF at 6pm on 7/5/23 through 7/11/23, according to his TAR dated 7/1/2023-7/31/2023. DON A said she was unaware that the nurses had been documenting that Resident #31's abdominal binder was OFF. DON A said she would have to look at everything and get back to surveyor, as she was not sure and was not familiar with Resident #31. Record review on 7/19/2023 at 3:04 pm of Resident #31's Discontinue Order, revealed Order Summary ABDOMINAL BINDER TO BE WORN AT ALL TIMES every shift CHECK TO ENSURE BINDER IN PLACE .Created Date: 7/18/2023 at 3:30pm .Created By: DON A .Discontinued Date: 7/18/2023 at 3:30pm .Communication Method: Phone .Ordered By: Physician A .Reason for Discontinue: discontinue. Record review on 7/19/2023 at 3:09 pm of Resident #31's Nurse's note with an Effective Date: 07/18/2023 at 10:30pm revealed the following entry: Note Text: At around 2200 upon entering residents' room .found the residents covers wet. Found him to have his PEG Tube laying on the sheets. The balloon was partially deflated. Called DON (A) and residents' wife to let them know what happened. Called for an ambulance and called report to Hospital A ER . Record review on 7/19/2023 at 3:10 pm of Resident #31's Nurse's note dated 7/19/23 at 12:40am read in part: Resident back from ER. Drsg dry and intact. Transferred to bed. Was accompanied by 2 EMT's. Resident cleaned and clean bedding in place. Will continue to monitor and pass on in report. DON (A) notified that he was back. Telephone interview on 7/20/2023 at 11:09 am with DON A who said that got the order to discontinue Resident #31's abdominal binder because after speaking with his direct care staff, they said he had not pulled on his tube in a while and of course that same night after the order was discontinued, the tube deflated and came out. DON A said she contacted Resident #31's doctor to get the order to d/c the order. DON A said that according to staff reports, Resident #31 had a history of pulling out his G-tube and assumed at one point, he needed the binder, but that the staff had reported Resident #31 had not exhibited that behavior in a while. In a telephone interview with Physician A on 7/20/2023 at 2:34 pm, Physician A said he did not recall giving an order for Resident #31's abdominal binder to be discontinued. Telephone interview on 7/20/2023 at 3:21 pm with PA A, who said that he did not speak with DON A regarding Resident #31 and did not recall ever giving her an order to discontinue Resident #31's abdominal binder. PA A said he was familiar with Resident #31 and knew that Resident #31 had history of pulling out his G-tube. PA A said he was not comfortable with DON A's story and that DON A had created a telephone order to d/c the abdominal binder. PA A said he was going to speak with DON A and also check with Physician A and would follow up with surveyor. Follow up telephone interview with DON A on 7/20/2023 at 3:35 pm who said that she never spoke with PA A and stated, I ran the order for the discontinuation of the abdominal binder past Physician A in a casual conversation. When asked if she had seen Physician A at the facility, DON A replied, No. When asked if she spoke with Physician A via telephone as the written order indicated, DON A replied, Not actually. DON A said that she left Physician A, a voicemail message that said if he was not ok with the d/c order, to call her back and since he never called her back, she said she assumed he was ok with the d/c order. In a follow up interview with PA A on 7/20/2023 at 3:37 pm he said that DON A had put the order in Resident #31's EMR over the weekend to D/C Resident 331's abdominal binder and never spoke with him or Physician A. PA A said he was aware that Resident #31's G-tube had come out on 7/18/2023 and that the resident had been sent to the hospital to have it reinserted. PA A via that it was an unfortunate outcome for Resident #31, because everyone knew he would pull his G-tube out. Record review on 7/20/2023 at 3:42 pm of Resident #31's EMR physician orders revealed there were no orders for any abdominal binder to be in place for Resident #31. Observation of Resident #31 on 7/20/2023 at 3:58 pm with MA A and Resident #31 had an abdominal binder in place. Subsequent record review on 7/20/2023 at 4:05 pm of Resident #31's EMR physician orders revealed a new order dated 7/20/2023 at 4:13 pm entered by wound Care Nurse for Abdominal Binder in place every shift Active 7/20/2023 5:00pm. Interview on 7/20/2023 at 4:14 pm with the Wound Care Nurse who said she never spoke with Physician A or PA A regarding Resident #31's abdominal binder order. She said that DON A had d/c' d Resident #31's abdominal binder and that she was only helping the ADON and entered the order. Wound Care Nurse said she entered the order based on IDT meeting they had just had. She said Resident #31's orders for his abdominal binder had been discussed by the team. Wound Care Nurse said that Resident #31's G-tube had become dislodged again last night and that they got an order to put the binder back on. Wound Care Nurse said that the ADON spoke with PA A or Physician A and got the order. Interview with CNO on 7/20/2023 at 4:42 pm who said she was unsure who obtained the order for Resident #31's abdominal binder. Interview on 7/20/2023 at 4:43 pm with DON B, she said that it was her understanding that DON A had accidentally discontinued Resident #31's abdominal binder ore and that the facility had simply put the order back in. DON B said she was only covering at the facility for 7/20/23 and did not know who would be covering DON on DON A's absence. Follow up interview on 7/20/2023 at 4:45 pm with the CNO she said that the ADON had spoken with Resident #31's PA A and that the Wound Care Nurse was simply helping by entering the order into Resident #31's EMR. When asked if that was the facilities policy and procedure for obtaining and transcribing physician orders, CNO said no, it was not the facilities policy and procedure to have one nurse speak with the physician and another nurse to enter the order. Interview on 7/20/2023 a 4:51 pm with the ADON who said she got the order for Resident #31's abdominal binder from PA A because she was the nurse on the floor today actually working with the resident. She said that when she got to the facility that morning between 7-7:30 am Resident #31 already had the abdominal binder on. She said she received report that Resident #31 had pulled his G-tube out again and had been sent to the ER for reinsertion again for the second day in a row and had come back from ER somewhere over the course of the night shift on 7/19/23. She said she spoke with PA A after Resident #31's noon medication administration pass and was told to make Resident #31's abdominal binder a standing order, and not to remove that order. She said by the time she came off the floor and went to the IDT, she ended up telling the wound care nurse about the order, because she was entering orders during the IDT meeting. She said she completed the IDT meeting during her lunch break (late lunch) and was back on the floor until 6pm. Telephone interview with PA A on 7/20/2023 at 5:02 pm he said that the facility nurse (unsure who) had just called him and asked for a standing order for Resident #31's abdominal binder because his previous order had been d/c' d by DON A in error. He said he knew about the resident's first ER visit but did not know about the second time he pulled out his G-Tube. He said that was twice in 48 hours and that was too much. Record review on 7/20/2023 at 5:15 pm of Resident #31's medical records from Hospital A revealed in part, Date: 7/19/2023. Reason for Visit. G-TUBE OUT. Chief complaint: 66 y/o male pt presents to ER via EMS from (facility name) with report of dislodged GTUBE; per nursing home staff, states she noticed GTUBE was dislodged around 7pm; pt was seen at this facility early this am for same complaint . Record review on 7/20/2023 at 5:17 pm of Resident #31's undated care plan revealed a focus related to an alteration in his well-being. The focus dated 7/20/23 documented he had pulled his gastronomy tube out twice. Per the focus, Resident #31 would have an abdominal binder in place to prevent the behavior of pulling out his G-tube, in the future. Resident #31 was also identified as having significant weight loss as part of the facility's ongoing Immediate Jeopardy for weight-loss. Interview on 7/14/2023 at 1:07 pm with ADON she said that said she only completed one tb vaccination since she began working at the facility and she is unsure who is responsible for completing employee screening for vaccinations. Interview on 7/14/2023 at 5:50 pm with DON A and Administrator A, she said that IP was responsible for reading the TB and the IP is the ADON. A policy and procedure for TB was requested when asked why there were no TB information for staff, they did not have an answer. Administrator A said that centralized HR would set TB screening up to coordinate with new staff and DON A said that since she got to the facility, they are doing the 2 step and if they had the TB done it should be in their employee files. Interview and record review on 7/14/ 2023 at 5:50 pm continued with Administrator A, and Chief Nursing Officer, Administrator A said he had previously provided proof of the ADON's IP training. The Administrator provided completed modules but no certificate of completed IP training. The Chief Nursing Officer said the ADON had completed all the modules for the IP training, but she had not actually taken the final exam and had not completed her IP certification training. She said the ADON had been working the unit/floor and would work on completing the exam today., The facility conducted mandatory competency training for all nursing staff on 7/14/2023 related to tracheostomy and gastronomy care. The facility could not provide any documentation of nursing competency training prior to that date. Interview on 7/15/2023 10:55 am with the Chief Nursing Officer regarding immunizations, that was requested she said that the facility had just received the information from Im-[NAME] and it took 2 weeks to get that access, added they literally just got it yesterday afternoon (7/14/2023) and would have started to update resident immunizations. She said today they are going over every resident. She said pour first plan was to get access to Im-[NAME] and get historical data. She said we got some information from the facility electronic medical record on infection control She said they were also pulling the staff information from Im-[NAME]. Interview on 7/15/2023 at 11:00 am with the Chief Nursing Officer, she said that they are in the process of hiring a clinical educator to conduct training and had ads out, they had just not gotten any qualified applicants. Interview and record review on 7/15/2023 at time unknown with the Chief Nursing Officer she confirmed that the ADON's IP training was complete and provided the Infection Preventionist certificate on completion for the ADON. Interview on 7/19/2023 at time unknown, interview with Administrator A, VP of Operations and Chief Nursing Officer, said that DON A will be out sick, she had a family emergency. Interview on 7/20/2023 at 1:49 pm with DON B, she said she had arrived at the facility at approximately 1:00 pm on 7/20/2023. DON B said she worked about seven hours on 7/19/2023 and was unsure whether she would be returning to the facility to maintain RN/DON coverage in the absence of DON A. DON B said she was unaware of the plans and/or procedures in place from either of the 2 IJ POR's for the ongoing Immediate Jeopardy at the facility. Interview on 7/22/2023 at 2:00 p.m. with the HR Executive Assistant, she said that she was responsible for completing EMR/NAR checks for employment and that EMR/NAR checks were supposed to be completed prior to hire. She stated she began her employment at the facility on 06/13/2022 and CNA A was hired prior to her employment. She stated CNA A was hired by another HR Director. She stated she understood the risk of not completing EMR/NAR's checks prior to employment and how it could put residents at risk of abuse. Record review of CNA A's personnel file revealed a hire date of 1/3/2023 and EMR/NAR check was completed on 1/7/2023. Interview on 7/22/2023 at 3:04 on with the VP of Operations, Chief Nursing officer and former weekend supervisor (DON C), he notified the surveyors that Administrator A would not be returning to the facility and they were working on replacing the former Administrator A. Interview on 7/28/2023 at 11:51 am with DON C and Administrator B, they said that the ADON and Wound care nurse walked out and refused to work today so now they are trying to hire replacements for those positions. Interview with on date unknown and time unknown with the VP of Operations who required clarification on what a POR was. The VP of Operations said he would have to check who would be assigned the DON's role related to the ongoing Immediate Jeopardy POR's. He said that DON B would be returning on 7/21/2023 to cover for DON A, and that the company had other RNs at other sister facilities who could cover if needed. The VP of Operations reported that the Chief Nursing Officer had a California RN license and was in the building as well. Interview on 7/29/2023 at 12:11 pm with the HR Executive Assistant, she said that she was responsible for completing EMR/NAR checks for employment and that EMR/NAR checks were supposed to be completed prior to hire. She stated she began her employment at the facility on 06/13/2022 and CNA A was hired prior to her employment. She stated CNA A was hired by another HR Director. She stated she understood the risk of not completing EMR/NAR's checks prior to employment and how it could put residents at risk of abuse. She said that she has received training on the hiring process, which includes processing the application, I-9, criminal background, EMR, checking the OIG and licensure, as applicable prior to hire and tuberculosis screening in place either from a previous screening, tb reading or read by administration prior to going on the floor to work with residents. Record review of the facility's payroll timecard report dated 1/1/2023 to 1/15/2023 revealed CNA A began working her first shift on 1/4/2023 prior to being screened for employment. Record review of the facilities policy entitled Employee Screening dated July 1019 read in part . prior to hiring any new employees, a background check will be completed to determine if potential new employees are eligible for hire; any potential employees with a certificate or license will be verified prior to hire; the state registry will be reviewed and contacted to determine if potential employees are employable or not; the office of the inspector general exclusion list will be checked for each potential employee prior to hire.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to establish and maintain an infection prevention and control program d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 14 of 18 residents (Residents #6, #9, #12, #14, #18, #22, #28, #31, #86, #87, #88, #89, #90 and #91) reviewed for infection control and prevention. - The facility failed to track, observe trends, and/or monitor infectious diseases in the facility including pneumonia. This failure could place residents at risk of becoming infected with a preventable infections disease, becoming ill, and death. Findings include: 1. Record review Resident #6's admission record, dated 7/14/2023, revealed a [AGE] year-old male, with an original admission date of 8/21/2020, an initial admission date of 1/10/2023 and an admission date of 4/24/2023. Resident #6 had diagnoses which included quadriplegia (a symptom of paralysis that affects all a person's limbs and body from the neck down) and pressure ulcer of other site, stage 4 (Stage IV. Full thickness skin loss with extensive destruction; tissue necrosis; or damage to muscle, bone, or supporting structure [such as tendon, or joint capsule]). Record review of Resident #6's Quarterly MDS, dated [DATE], revealed he had a BIMS score of 15 out of 15, which indicated he was cognitively intact. Resident #6 was totally dependent on 2 staff members for bed mobility, dressing, and personal hygiene and was totally dependent on 1 staff member for eating and bathing and the activity of transfers, locomotion on and off the unit activity only occurred once or twice and required 2 staff. Resident #6 was also coded as having bilateral impairments to his lower extremities. 2. Record review of Resident # 9's admission Record revealed a [AGE] year-old male who was admitted to the facility on [DATE] and readmitted on [DATE]. Resident #9 had diagnoses which included: bipolar disorder unspecified (a mental health disorder associated with episodes of extreme mood swings ranging from depressive lows to manic highs), anxiety disorder (a mental health disorder characterized by feelings of worry and or fear and the inability to set aside those feelings, and restlessness that interfere with one's daily activities), depression (an illness characterized by persistent sadness and a loss of interest in activities and an inability to carry out daily activities), and seizures (a sudden, uncontrolled burst of electrical activity in the brain, that can cause changes in behavior, movements, feelings and levels of consciousness). He did not have a diagnosis of dementia. Record review of Resident # 9's Annual MDS, dated [DATE], revealed a BIMS score of 13 out of 15, which indicated he was cognitively intact, and Section I Active Diagnoses reflected he was coded as having an active diagnosis of anxiety disorder and bipolar disorder. He was coded under Section N for Medications as having used or taken Antipsychotic medications for 7 days, and Antidepressant medications for 5 days. He was coded under Antipsychotic Medication Review, as 1. Yes-Antipsychotics were received on a routine basis only Record review of Resident #9's Quarterly MDS, dated [DATE], revealed a BIMS score of 15 out of 15, which indicated his cognition was intact, and Section I Active Diagnoses revealed he was coded as having an active diagnosis of anxiety disorder, depression, and bipolar disorder. He was coded under Section N for Medications as having used or taken Antipsychotic medications for 7 days, Antianxiety medication for 7 days and Antidepressant medications for 7 days. He was coded under Antipsychotic Medication Review, as 1. Yes-Antipsychotics were received on a routine basis only 3. Record review of Resident #12's admission record, dated 7/11/2023, revealed a [AGE] year-old man who was admitted to the facility on [DATE]. Resident #12 had diagnoses which included unspecified cerebrovascular disease (disorder resulting from inadequate blood flow in the vessels that supply the brain), hypertension (high blood pressure), atherosclerotic heart disease (condition where the arteries become narrowed and hardened due to buildup of fats in the artery wall), and unspecified nephritic syndrome (syndrome comprising signs of nephritis, which is kidney disease involving inflammation). The MDS did not include any documentation of a PNA diagnosis. Record review of Resident #12's annual MDS, dated [DATE], with an ARD of 6/28/2023, revealed a BIMS score of 15, which indicated little to no cognitive impairment. He had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering and/or elopement behaviors. Resident #12 required one-person assistance with bed mobility, transfers, walking, locomotion, dressing, toileting, and personal hygiene. His diagnoses included hypertension, renal (kidney) insufficiency, failure, or ESRD , and stroke. He received dialysis treatments. The MDS did not include a PNA diagnosis. Record review of Resident #12's care plan, updated 7/5/2023, revealed a focus on his coronary artery disease with interventions which included medication administration, monitoring cholesterol, and monitoring for signs and symptoms of coronary distress. Record review of Resident #12's medication report, dated 7/14/2023, revealed his prescriptions included Levaquin 500 mg tablet one tablet once daily for PNA. The prescription was ordered on 1/8/2023, initiated on 1/9/2023, and completed on 1/16/2023. Record review of Resident #12's January 2023 MAR revealed he was administered one 500 mg tablet of Levaquin daily from 1/9/2023 through 1/15/2023 at 9:00 AM for PNA. Record review of Resident #12's admission packet, completed on 4/20/2022, revealed an undated Guest Pneumonia Vaccine Informed Consent Form which was marked requesting he be given the pneumonia vaccine . Record review of Resident #12's nursing note, completed on 1/11/2023, revealed Resident #12 was administered 500 mg of Levaquin for PNA. Record review of Resident #12's health status note, completed on 7/14/2023, by DON A, revealed DON A had spoken to Resident #12 and he had rescinded his request for a pneumococcal vaccination. Record review of Resident #12's vaccine report, dated 7/12/2023, revealed no documented vaccines since his admission to the facility. Record review of Resident #12's progress notes, dated 6/5/2022 to 7/12/2023, revealed no documentation related to vaccine administration, refusal of vaccinations, vaccination education, or any other items related to vaccines. Record review of Resident #12's admission forms, dated 4/20/2022, revealed and Influenza Vaccine Informed Consent Form that was unsigned and undated for either consent or denial of consent to receive the influenza vaccine. The admissions forms also contained a Guest Pneumonia Vaccine Informed Consent Form which was unsigned and undated. The Pneumonia Vaccine Informed Consent Form consent to receive the vaccine was marked, but there was no documentation of the vaccine being given. The form also included information related to the COVID-19 vaccine which was unfilled. Interview on 7/15/2023 at 9:40 AM with Resident #12, he said he thought he had received the pneumococcal vaccine, but he could not remember. Resident #12 said he did not recall having pneumonia . 4. Record review of Resident #14's admission record, dated 7/14/2023, revealed a [AGE] year-old male with an initial admission date of 3/18/2021 and re-admission date of 11/8/2022. Resident #14 had diagnoses which included cerebral infarction (occurs as a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it) and unspecified Dementia (a range of neurological conditions affecting the brain that worsen over time. It is the loss of the ability to think, remember, and reason to levels that affect daily life and activities ). 5. Record review of Resident #18's admission record revealed a [AGE] year old female who was admitted to the facility on [DATE] and readmitted on [DATE]. Resident #18 had diagnoses which included respiratory failure ( a condition in which your blood does not have enough oxygen or has too much carbon dioxide), morbid (severe) obesity due to excess calories, cardiomegaly (abnormal enlargement of the heart), Down Syndrome ( a congenital [born with], condition characterized by a distinctive pattern of physical characteristics including a flattened skull, pronounced folds of skin in the inner corners of the eyes, large tongue, and short stature and by some degree of limitation of intellectual ability and social practical skills. Usually arises from a defect involving chromosome 21), and edema (condition of excess watery fluid collecting in the cavities or tissues of the body). Record review of Resident #18's Quarterly MDS, dated [DATE], revealed she had a BIMS score of 8 out of 15, which indicated she had moderate cognitive impairment in decision making and required supervision and set-up assistance with bed mobility, transfers, locomotion on and off the unit, eating, and toilet use. She required supervision and 1 staff member assistance with dressing and personal hygiene and was coded as having no impairments to any extremities. 6. Record review of Resident # 22's admission record, dated 7/11/2023, revealed a [AGE] year-old woman who was admitted to the facility on [DATE]. Resident #22 had diagnoses which included cerebral infarction (damage to tissues in the brain due to a loss of oxygen to the area), dementia (group of symptoms that affects memory, thinking and interferes with daily life), MDD (mood disorder that causes a persistent feeling of sadness and loss of interest), adjustment disorder (short term condition arising due to difficulty in managing the stressful life changes such as coping with work-related problems, loss of loved ones, or relationship issues that leads to significant impairment in functioning), delusional disorder (mixed, false conviction in something that is not real or shared by other people), and unspecified psychosis (diagnosis assigned to individuals who are experiencing symptoms of schizophrenia or other psychotic symptoms, but do not meet the full diagnostic criteria for schizophrenia or another more specific psychotic disorder). Record review of Resident # 22's annual MDS, dated [DATE], with an ARD of 4/11/2023, revealed she was rarely and/or never understood and a BIMS was not conducted. She was severely impaired related to cognitive skills for daily decision making. Resident # 22 had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering or elopement behaviors. She required one or two-person assistance with bed mobility, transfers, locomotion, dressing, eating, toileting, and personal hygiene. Her diagnoses included stroke, non-Alzheimer's dementia, depression, and psychotic disorder. Record review of Resident # 22's, undated, care plan reflected a focus on her dementia induced behavioral concerns with interventions which included medication administration, explanation of the medical procedures to be performed, monitoring for inappropriate behavior episode, and provision of activities which are of interest. The care plan included a focus on Resident # 22's impaired cognitive function related to dementia with interventions which included provision of consistent care and medication review. Observation on 7/11/2023 at 9:14 AM of Resident # 22 revealed she was sleeping on an air mattress in her room. 7. Record review of Resident #28's admission record, dated 7/11/2023, revealed [AGE] year-old man admitted to the facility on [DATE]. Resident #28 had diagnoses which included cerebral infarction (stroke, damage to tissues in the brain due to a loss of oxygen to the area), insomnia (trouble falling and/or staying asleep), and hemiplegia (paralysis of one side of the body) and hemiparesis (muscular weakness or partial paralysis restricted to one side of the body). Record review of Resident #28's quarterly MDS, dated [DATE], with an ARD of 5/19/2023, revealed a BIMS score of 12, which indicated minimal cognitive disability or decline. The BIMS documented he had no potential indicators of psychosis, behaviors affecting others, rejection of care, or wandering and/or elopement behaviors. Resident #28 required one or two-person assistance with bed mobility, transfers, walking, locomotion, dressing, toileting, and personal hygiene. His diagnose included stroke, hemiplegia and/or hemiparesis, and insomnia. He was administered antianxiety and antidepressant medications for seven of the seven days prior to the assessment. Record review of Resident #28's, undated, care plan revealed a focus on his Melatonin use for insomnia with interventions which included evaluation of causes of insomnia. The care plan documented a focus on his antidepressant use related to his depression with interventions which included education related to risks and benefits of the medication, medication administration, and monitoring for side effects. The care plan included a focus on his antianxiety medication use for anxiety disorder with interventions which included education related to risks and benefits of the medication, medication administration, and monitoring for side effects. 8. Record review of Resident #31's admission Record revealed a [AGE] year-old male who was admitted to the facility on [DATE] and readmitted on [DATE]. Resident #31 had diagnoses which included, supraventricular tachycardia (a faster than normal heart rate beginning above the 2 lower chambers of the heart), type II diabetes mellitus (a chronic condition that affects the way the body processes blood sugar), weakness, hypotension (low blood pressure), dysphagia (swallowing problems occurring in the mouth and or throat), and cerebral infarction (also called an ischemic stroke, occurs as a result of disrupted blood flow to the brain, due to problems with the blood vessels that supply it). Resident #31 did not have a diagnosis of gastrostomy tube listed on his admission record under the subheading Diagnosis Information. Record review Resident #31's annual MDS, dated [DATE], revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted he was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. He was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric or abdominal (PEG) and that he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. His CAA summary and care planning identified Feeding Tube as a care area. Record review of Resident #31's Quarterly MDS, dated [DATE], revealed he was not coded for speech clarity, his ability to make himself understood or his ability to understand others. In section C Cognitive Patterns of the MDS, he was coded that a BIMS could not be conducted or attempted because Resident #31 had been coded as being rarely or never understood. His SAMS indicted her was severely impaired in his cognitive skills for daily decision making. He was coded as having no behaviors and required the extensive assistance of 2 staff for bed mobility and personal hygiene and required extensive assistance of 1 staff for dressing, eating, and toilet use. He was coded as activity did not occur, for transfers, walking in room or corridor, locomotion on and off unit and was totally dependent on 1 staff for bathing. He had both upper and lower extremity impairments to one side of his body. He was coded in section K of the MDS for Swallowing/Nutritional Status as having a feeding tube-nasogastric or abdominal (PEG) and that he received a 51% or more proportion of his total calories through tube feeding, while a resident and during entire 7 day look back period of the MDS. 9. Record review of Resident #89's admission sheet, dated 7/11/2023, reflected an [AGE] year-old male who was admitted to the facility on [DATE]. Resident #89 had diagnoses which included atherosclerotic heart disease (thickening or hardening of the arteries) and hypertension ([high blood pressure] is when the pressure in your blood vessels is too high [140/90 mmHg or higher]). Record review of the admission MDS assessment was attempted but the assessment was not complete. Record review of Resident #86's baseline care plan, dated 7/1/2023, revealed care plans to address ADL's and medication. 10. Record review of Resident #87's admission record, dated 7/12/2023, revealed a [AGE] year-old female who was admitted to the facility on [DATE]. Resident #87 had diagnoses which included acute respiratory failure (often caused by a disease or injury that affects your breathing, such as pneumonia, opioid overdose, stroke, or a lung or spinal cord injury) and atherosclerotic heart disease (thickening or hardening of the arteries). Record review of Resident # 87's admission MDS assessment was requested but not received . Record review of Resident #87's care plan, dated 5/25/2023, revealed plan areas included to address falls and nutrition. Observation and interview of Resident #87 on 7/11/2023 at 10:33 am. Revealed Resident #87 was sitting in her wheelchair groomed, no bruising or injuries were observed. She said she felt overall pleased with the services and care provided, she added sometimes the weekend staff are short in numbers, but the facility gets everything done. 11. Record review of Resident #88's admission record, dated 7/12/2023, revealed a [AGE] year-old male who was admitted to the facility on [DATE]. Resident #88 had diagnoses which included chronic obstructive pulmonary disease (a group of diseases that cause airflow blockage and breathing-related problems) and bacterial pneumonia (is an infection that affects one or both lungs. It causes the air sacs, or alveoli, of the lungs to fill up with fluid or pus). 12. Record review of Resident #89's admission record, dated 7/14/2023, revealed a [AGE] year-old male who was admitted to the facility on [DATE]. Resident 89 had diagnoses which included: chronic obstructive pulmonary disease or COPD (refers to a group of diseases that cause airflow blockage and breathing-related problems. It includes emphysema and chronic bronchitis), Type I Diabetes Mellitus, insulin-dependent diabetes, is a chronic condition (in this condition, the pancreas makes little or no insulin. Insulin is a hormone the body uses to allow sugar {glucose] to enter cells to produce energy) and Malignant Neoplasm of prostate (prostate cancer is a disease in which malignant [cancer] cells form in the tissues of the prostate). Record review of Resident #89's admissions MDS, dated [DATE], revealed a BIMS score of 15 out of 15, which indicated he was cognitively intact. Resident #89 required supervision to total dependence with one-person physical assistance with his ADL's. Resident #89 had an indwelling catheter and was frequently incontinent with his bowels. Section O of the MDS assessment (Special Treatments Procedures, and Programs) revealed that he required oxygen therapy. Record review of Resident #89's 48-hour baseline care plan, with an effective date of 7/12/2023, and admission date of 6/22/2023, revealed he required assistance to total dependence with his ADL's, he required anticoagulants, oxygen, and pain medication Observation and attempted interview on 7/11/2023 at 10:38 AM of Resident #89revealed the resident was sitting in bed groomed and no odors present. His oxygen was in place, the oxygen tubing was tangled, the surveyor's requested a nurse to come assist. 13. Record review of Resident #90's admission record, dated 7/17/2023, revealed an [AGE] year-old female who was admitted to the facility on [DATE]. Resident #90 had diagnoses which included paroxysmal atrial fibrillation (occurs when a rapid, erratic heart rate begins suddenly and then stops on its own within 7 days) and acute respiratory failure (the inability of the respiratory system to meet the oxygenation, ventilation, or metabolic requirements of the patient). Record review of Resident #90's admission MDS assessment, dated 7/6/2023, revealed a BIMS score of 15 out of 15, which indicated the resident was cognitively intact. She required extensive assistance with 1-person physical assistance with ADL's. Record review of Resident #90's Baseline care plan, dated 7/1/2023, revealed a care plan for antidepressants. 14. Record review of Resident #91's admission record, dated 7/14/2023, revealed a [AGE] year-old male who was admitted to the facility on [DATE]. Resident #91's diagnoses were blank. Record review of Resident #91's electronic medical record revealed a baseline care plan was created on 7/12/2023 . Record review of Resident #91's discharge MDS, dated [DATE], revealed the BIMS score was blank. Section C1000 revealed a score of 1, modified independence, some difficulty in new situations only in cognitive skills for daily decision making. Resident #91 required extensive assistance with his ADL's. Record review of the patient information report from Resident #91's hospital record, dated 5/17/2023, reflected Resident #91 was on palliative care and his diagnoses included dysphagia following cerebral infarction (swallowing disorder), chronic kidney disease, stage 3 (Stage 3 CKD , your kidneys have mild to moderate damage, and they are less able to filter waste and fluid out of your blood), unspecified protein-calorie malnutrition (The lack of sufficient energy or protein to meet the body's metabolic demands), type 2 diabetes mellitus (It is characterized by high levels of sugar in the blood. Type 2 diabetes is also called type 2 diabetes mellitus and adult-onset diabetes), and gastrostomy status (a surgical procedure used to insert a tube, often referred to as a G-tube, through the abdomen and into the stomach. Gastrostomy is used to provide a route for tube feeding). Interview with DON A on 7/13/2023 at 4:23 PM, she said there was no additional infection tracking and trending documented other than what was in the binder . DON A said the facility had no infection in the building in May 2023. DON A said there may be additional information related to COVID in the building in January and May 2023. DON A said she would review the facility's documentation and provide any additional infection tracking and trending information from June 2022 through the present. Interview on 7/14/2023 at 1:35 PM with the CNO, she said she knew there were broken systems at the facility including infection control and weight management. The CNO said the facility had plans in place to address the broken systems. The CNO said the facility had just received access to tracking information related to immunizations. The CNO said it had taken two weeks to obtain that information. The CNO said the facility planned to update all information in their EHR related to vaccinations, and then offer vaccinations to residents based on historical data. The CNO said the facility received access to the immunization tracking information on 7/14/2023. The CNO said the facility was retesting all the residents for TB and would also be offering pneumococcal vaccinations. The CNO said the facility's plan was to get historical immunization data and then to move forward. Interview on 7/16/2023 at 10:43 AM with the CNO, she said the facility recently begun to monitor and compile information to track and review trends of infections in the facility . The CNO said the facility's infection control tracking and trending documentation was limited to what was in the facility's Infection Control binder and was limited to April, May, June, and July of 2023. The CNO said the facility had technical difficulties with their EHR. The CNO said the facility reached out to the EHR's manufacturer with fifteen specific resident concerns for the facility. DON A said the facility was creating a more accurate plan to monitor the use of antibiotic use and infections in the facility. Interview on 7/20/2023 at 11:10 AM with DON A, she said the broken immunization tracking systems was in place at the facility when she was hired could have led to residents not receiving vaccinations, they were eligible for. DON A said if residents did not receive the vaccinations as they were eligible for, they could have developed preventable infectious diseases and/or illness. Record review of the facility's infection control tracking and trending documentation revealed documentation for April 2023, June 2023, and July 2023. There was no documentation for any other month in 2022 or 2023. The tracking and trending did not document the one positive COVID result in January 2023 and one in March 2023 . Record review of the facility's Scope of Infection Control Program policy dated July 2022 read in part .the infection control program is a comprehensive compilation of policies and procedures Record review of the facility's Infection Control Preventionist policy, dated June 2022, read in part the Infection Control Preventionist assumes the responsibility for the Infection Control Program of the facility .collaborates with all levels of nursing personnel as well as with facility consultants, physicians and department managers and other department employees in assessing needs for infection control prevention, control, implementation, and management Record review of the facility's Infection Control Surveillance policy, dated June 2022, revealed a policy statement which read The facility shall complete an antimicrobial and infection list for tracking surveillance .this policy's implementation will be monitored by the Infection Control Preventionist .the facility shall establish a system for surveillance based upon national standards of practice and the facility assessment .process surveillance is the review of practices by staff directly related to resident care .outcome surveillance is another component of a system of identification in which consist the collecting/documenting data on individual resident cases and comparing the collected data to standard written definitions of infections .surveillance monitoring will facilitate capturing and reviewing on a regular basis practices and environmental conditions .surveillance of residents will include capturing the use of redundant antimicrobial coverage Record review of the facility's Infection Control Surveillance policy, dated December 2016, revealed a policy statement which read The facility shall complete an antimicrobial and infection list for tracking and surveillance .this policy's implementation will be monitored by the Infection Control Preventionist .asses all residents for any/all changes in symptoms or conditions .request for cultures and/or diagnostic testing should only follow if a resident has clinical signs and/or symptoms .all new employees shall have a baseline health assessment .all new employees and volunteers shall have a two-step tuberculin testing .surveillance monitoring will facilitate capturing and reviewing on a regular basis practices and environmental conditions .monitoring shall look at epidemiology report (positive cultures and antimicrobial utilization reports to assist ICP in maintaining and carrying out the antimicrobial stewardship . Record review of the facility's Infection Control Line Listing policy, dated December 2016, revealed a policy statement which read The facility shall collect information that will provide data for reporting, evaluating, and maintaining records for type of infections among residents and personnel. The policy further read in part .this policy's implementation will be monitored by the Infection Control Preventionist (ICP) ., .all infections shall be reported and/or discovered will be verified by ICP ., .the types of infection will be compiled in a line listing report ., and .begin a ne line listing every month .
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected most or all residents

Based on interview and record review the facility failed establish an infection prevention and control program (IPCP) that must include, at minimum, an antibiotic stewardship program that included ant...

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Based on interview and record review the facility failed establish an infection prevention and control program (IPCP) that must include, at minimum, an antibiotic stewardship program that included antibiotic use protocols and a system to monitor antibiotic use for 1 of 1 facility reviewed for an antibiotic stewardship program. The facility did not have an antibiotic stewardship program in place until June 2023. This failure could place residents at risk of being overmedicated, and/or the facility failing to observe an outbreak of an infectious disease which antibiotics had been prescribed. Findings include: Interview on 7/13/2023 at 4:35 PM with the CNO, corporate nurse representative, said the facility's antibiotic stewardship documentation was contained in the EHR. The CNO said the facility was able to monitor the antibiotic use in the facility for the last calendar year. The CNO said the system tracked the number of antibiotics prescribed, the prescriber, the length of time the prescription was utilized, and the diagnosis leading to the prescription . Interview on 7/16/2023 at 10:43 AM with the CNO, DON A, and Admin A, the CNO said the facility utilized the EHR to complete antibiotic stewardship. The CNO said when an antibiotic was prescribed to a resident at the facility, that information was supposed to automatically update the EHR. The CNO said the EHR was supposed to then track the type of antibiotic, the underlying diagnosis, the duration of the medication, and the overall numbers and types of antibiotics used in the facility. The CNO said the facility's EHR documented there had been no antibiotics prescribed at the facility between August 4, 2022 and April 4, 2023, and six total antibiotics prescribed to residents at the facility between August 4, 2022 and July 14, 2023. The CNO said she did not believe the EHR was accurate. The CNO said the facility had no other means to track the antibiotic stewardship prior to June 2023 when the new staff had been hired and the facility was acquired by a new corporation. The CNO said the facility recently begun monitoring and compiled information to track and review trends of infections in the facility. The CNO said the facility's infection control tracking and trending documentation was limited to what was in the facility's Infection Control binder and was limited to April, May, June, and July of 2023. The CNO said the facility had technical difficulties with their EHR. The CNO said the facility reached out to the EHR's manufacturer with fifteen specific resident concerns for the facility. DON A said the facility was going to utilize the EHR as well as paper charting to monitor antibiotic stewardship to document the use of antibiotics more accurately. DON A said the facility was creating a more accurate plan to monitor the use of antibiotic use and infections in the facility. The CNO said the pharmacy did not provide any form of antibiotic use tracking for the facility . Record review of the facility's antibiotic stewardship documentation revealed the facility's EHR documented no antibiotics were prescribed at the facility between August 4, 2022 and April 4, 2023. The documentation revealed two Penicillin medications, one antifungal medication, one Cephalosporins medication, one Fluoroquinolones medication, and one Lincosamides medication prescribed at the facility between August 1, 2022 and July 14, 2022. The documentation reported the diagnoses related to the six antibiotic medications occurred between 4/13/2023 and 7/6/2023, and there were no documented diagnoses leading to antibiotic therapies from 8/4/2022 through 4/4/2023. Record review of the facility's updated antibiotic EHR review, provided by the CNO on 7/14/2023, revealed the facility tracked six total antibiotics administered between 8/4/2022 and 7/14/2023. The review documented none of those antibiotics were administered in the facility between 8/4/2022 and 4/4/2023. Per the review, none of the underlying diagnoses were known for any of the six antibiotics administered. The review revealed the antibiotics included two Penicillin combination medications, one antifungal topical medication, one Cephalosporins 4th Generation medication, one Fluroquinolones medication, and one Lincosamides medication. Record review of the facility's Medication Therapy policy, dated December 2017, revealed a policy statement which read It is the policy of the facility that medication being use for each resident shall be consistent with an individual's condition, prognosis, values, wishes, and responses to such treatments .the Director of Nursing (DON) and/or its designee shall be responsible for implementation .the resident's clinical record must contain a written order for all prescription and over-the-counter medications .the physician will identify situations where medications should be tapered, discontinued, or changed to another medication .the Consultant Pharmacist shall review each resident's medication regimen monthly .the facility shall review medication-related issues as part of its Quality Assurance and Performance Improvement Committee .the Medical Director and Consultant Pharmacist shall collaborate to address issues of medication prescribing and monitoring with the practitioners and staff
MINOR (C) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Garbage Disposal (Tag F0814)

Minor procedural issue · This affected most or all residents

Based on observation, interview and record review, the facility failed to dispose of garbage and refuse properly for 1 of 2 dumpsters reviewed for disposing garbage and refuse properly. -The facility ...

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Based on observation, interview and record review, the facility failed to dispose of garbage and refuse properly for 1 of 2 dumpsters reviewed for disposing garbage and refuse properly. -The facility failed to ensure the lid and door on one dumpster was closed. This failure could place residents at risk for of infection and a decreased quality of life due to having an exterior environment which could attract pests, rodents, and other animals. Findings include: Observation on 7/11/2023 at 9:00 AM, with the Dietary Director revealed the facility dumpster area, in the lot behind the dietary department. There were 2 commercial -sized dumpsters. The lid on the dumpster on the left was opened. There was also a small sized window on the dumpster that was open, but not full and the dumpster on right-side was closed. Observation and interview on 7/11/2023 at 9:00 AM, the Dietary Director stated that the dumpster lids must be always closed to prevent rodents and pests. The Dietary Director closed the dumpster on the left-sides lid and door. Record review of the facility's policy and procedure entitled Food Handling Practices, dated (release date: June 2022), read in part. keep lids/doors to dumpsters closed when not dumping garbage
Feb 2023 2 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected multiple residents

Based on interview and record review the facility failed ensure, except when waived, to use the services of a registered nurse for at least 8 consecutive hours a day, 7 days a week. -The facility fai...

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Based on interview and record review the facility failed ensure, except when waived, to use the services of a registered nurse for at least 8 consecutive hours a day, 7 days a week. -The facility failed to ensure there was RN (Registered nurse) coverage on 1/7/23, 1/8/23, 1/15/23, 1/21/23, 1/22/23, 1/29/23, 1/30/23, 2/1/23, 2/4/23, and 2/5/23. This deficient practice could place residents at risk for not having their nursing and medical needs met. The findings were: Record review of the facility generated employee report from 12/26/2022 - 2/9/2022 revealed RN's coverage was not provided on the following dates: 1/7/23, 1/8/23, 1/15/23, 1/21/23, 1/22/23, 1/29/23, 1/30/23, 2/1/23, 2/4/2, and 2/5/23. On 2/8/2023 a Registered Nurse worked 5.30 hours. During an interview with the [NAME] President of Clinical Operations on 2/9/23 at 3:42 p.m., she stated she was recently hired a few days prior. She stated the facility did not currently have a Director of Nursing or an Administrator. She stated she was actively hiring for all nursing vacancies. She stated she understood the importance of having an RN on duty. During an interview with RN A at 1:40 PM on 2/9/23, she stated she normally worked Monday- Friday, 9AM-5PM. She stated she was out sick for a week and came in on Tuesday. RN A stated she did wound care and sometimes was out on the floor doing rounds if the facility was short staffed. During an interview with the Director of Medical Records on 2/9/23 at 11:00 AM, she stated she was the only manager on site and the [NAME] President of clinical services would be in shortly. She stated the facility did not currently have an Administrator or a Director of Nursing and was hiring for those positions. She stated if there were nursing concerns, she usually contacted the Administrator Designee or the C.O.O (chief operating officer) of the facility who was also a nurse. When asked who handled incidents, nursing concerns or grievances she stated the staff came to her and she contacted the C.O.O. .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the maintenance of all mechanical, electrical, and patient ca...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the maintenance of all mechanical, electrical, and patient care equipment in safe operating condition, to provide the services to 6 (Resident #1, #2, #3, #4, #5, and #6) of 43 residents residing in the facility. -The facility failed to ensure residents were provided with warm/hot water for showers. This deficient practice could place residents at risk of decline in physical, mental, and psychosocial well-being. Finding include: Resident #1 Record review of the admission sheet for Resident #1 revealed a [AGE] year-old male who was admitted to the facility on [DATE]. His diagnoses included: Cerebral Infarction (Also called ischemic stroke, a cerebral infarction occurs because of disrupted blood flow to the brain due to problems with the blood vessels that supply it). Hemiplegia and Hemiparesis (paralysis of one side of the body) following cerebral infarction affecting left dominant side, blindness one eye, unspecified eye, weakness and other abnormalities of gait and mobility. Record review of Resident #1's Comprehensive Minimum Data Set (MDS) , dated 11/06/2022, revealed Brief Interview for Mental Status (BIMS) score 13 out of 15, which indicated the resident was intact cognitively. He required extensive assistance with bed mobility, dressing, toilet use and personal hygiene. Interview on 2/9/23 at 11:00 AM with Resident #1, he stated he was given a shower a few months ago by two staff but they couldn't get any hot water. They gave the resident a cold shower which the resident stated was uncomfortable. Resident #1 said the facility seemed to have a problem with the water heater. Resident #2 Record review of the admission sheet for Resident #2 revealed a [AGE] year-old female initially admitted to the facility on [DATE] and most recent admission on [DATE]. Her diagnoses included: Heart failure unspecified (occurs when the heart muscle doesn't pump blood as well as it should), muscle wasting and atrophy (the decrease in size and wasting of muscle tissue), morbid obesity, and type 2 diabetes. Record review of Resident #2's Comprehensive Minimum Data Set (MDS) , dated 12/17/2021, revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated the resident was intact cognitively. She required extensive assistance with bed mobility, dressing, toilet use and personal hygiene. Interview on 2/9/23 at 11:15 AM with Resident #2, she said the shower water was cold, if the water didn't get warm then she missed her shower because she couldn't handle the cold water. Resident #2 said this problem went on for days until someone went to fix it. Resident #3 Record review of the admission sheet for Resident #3 revealed a [AGE] year-old male initially admitted to the facility on [DATE] and current admission on [DATE]. His diagnoses included: Chronic Obstructive pulmonary disease (refers to a group of diseases that cause airflow blockage and breathing-related problems), type 2 diabetes, heart disease of native coronary artery (arteries struggle to supply the heart with enough blood, oxygen and nutrients), unspecified sequalae of other cerebrovascular disease and chronic atrial fibrillation unspecified (longstanding chaotic and irregular atrial arrhythmia). Record review of Resident #3's Comprehensive Minimum Data Set , dated 01/06/2023, revealed a Brief Interview for Mental Status (BIMS)score 15 out of 15, which indicated the resident was intact cognitively. He required assistance with bed mobility, dressing, toilet use and personal hygiene. Interview on 2/9/23 at 11:34 AM with Resident #3 he said he couldn't take a shower because the water was cold and the longest it was like that was a few days. Interview on 2/9/23 at 11:47 AM with CNA B, she said the residents were complaining about the water temperature not being hot. They didn't take their bath on their shower day because the water was cold. She said sometimes it took a day for the water to get fixed and able to get warm. She said she spoke to maintenance about the issue and it's been going on for a very long time but couldn't state an exact timeframe. Resident #4 Record review of the admission sheet for Resident #4 revealed a [AGE] year-old female initially admitted to the facility on [DATE] and current admission on [DATE]. Her diagnoses included: Fracture of Unspecified part of neck of left femur, type 2 diabetes mellitus, Unspecified Asthma with acute exacerbation (a chronic respiratory condition that causes inflammation and narrowing of the airways), weakness, unsteadiness on fee, other abnormalities of gait and mobility and chronic kidney disease, stage 3 unspecified (a condition in which the kidneys are damaged and cannot filter blood as well as they should). Record review of Resident #4's Comprehensive Minimum Data Set , dated 01/10/2023, revealed a Brief Interview for Mental Status (BIMS) score 15 out of 15, which indicated the resident was intact cognitively. She required extensive assistance with bed mobility, dressing, toilet use and personal hygiene. Interview on 2/9/23 at 12:11 PM with Resident #4, she said when the water was cold it stopped her from getting a shower. Resident #4 said she told the staff, and they said the whole building had the same issue with cold water. It took them about 3 days to get the hot water on. Resident #5 Record review of the admission sheet for Resident #5 revealed a [AGE] year-old female initially admitted to the facility on [DATE] and current admission on [DATE]. Her diagnoses included: Unspecified Atrial fibrillation (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart), chronic obstructive pulmonary disease (a group of diseases that cause airflow blockage and breathing-related problems), type 2 diabetes, muscle wasting and atrophy (the decrease in size and wasting of muscle tissue) and chronic gout (repeated episodes of pain and inflammation) due to renal impairment. Record review of Resident #5's, undated, Comprehensive Minimum Data Set revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated the resident was intact cognitively. She required assistance with bed mobility, dressing, toilet use and personal hygiene. Interview on 2/9/23 at 12:23 PM with Resident #5, she said the water was cold sometimes and if the hot water didn't work then she skipped her shower day because she did not want a cold bath. Resident #6 Record review of the admission sheet for Resident #6 revealed a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: chronic obstructive pulmonary disease (a group of diseases that cause airflow blockage and breathing-related problems), heart disease (a general term that includes many types of heart problems), history of falling, and heart failure. Record review of Resident #6's Comprehensive Minimum Data Set, dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score 15 out of 15, which indicated the resident was intact cognitively. Interview on 2/9/23 at 10:40 AM with CNA A, she said she worked at the facility for about a year and a half. She said the water temperature was affecting showers because residents did not want to take cold showers when it was their shower day. She said when the water temperature would not get warm or hot, she would report to maintenance, and they would go turn the pilot on and it would turn right back off again. She said this issue had been occurring since she began working at the facility. Interview on 2/9/23 at 10:58 AM with LVN A, she said her duties were to check vitals, blood sugar, change in condition, make sure the residents get meals, showers and that they were safe. She said the water boiler was broken and it affected the residents due to no hot water. Some residents couldn't get hot showers and it resulted to wiping residents down using water from the microwave. She said it sometimes caused the residents missing a shower day until the water temperature was hot again, which was later that day or the next day. Interview on 2/9/23 at 12:38 PM with Resident #6, she said she stopped taking showers for about 4 days because the water at the facility was cold and the weather outside was cold as well making it unbearable for the residents. Interview on 2/9/23 at 1:02 PM with Maintenance Director, he said one of the water heaters was not working. He said the facility was in the process of replacing it and it was taking longer than expected due to supply change issues. One of the boilers was working, and one of the boilers was not. He said the entire system would need to be replaced. He expected for it to be replaced in the next few weeks. He said in the meantime they were taking water temperatures and he was sending his staff to relight the pilot on the heater when it went out. He said he was unaware of the water temperature being cold and preventing residents from taking showers. He said he understood the concern and the facility was working on replacing the entire system. He said it can take a few more weeks until it is replaced. .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 4 life-threatening violation(s), 2 harm violation(s), $305,842 in fines, Payment denial on record. Review inspection reports carefully.
  • • 40 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $305,842 in fines. Extremely high, among the most fined facilities in Texas. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 4 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is The Medical Resort At Bay Area's CMS Rating?

CMS assigns The Medical Resort at Bay Area an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Texas, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is The Medical Resort At Bay Area Staffed?

CMS rates The Medical Resort at Bay Area's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 70%, which is 23 percentage points above the Texas average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 83%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at The Medical Resort At Bay Area?

State health inspectors documented 40 deficiencies at The Medical Resort at Bay Area during 2023 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, 33 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates The Medical Resort At Bay Area?

The Medical Resort at Bay Area is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 101 certified beds and approximately 35 residents (about 35% occupancy), it is a mid-sized facility located in Pasadena, Texas.

How Does The Medical Resort At Bay Area Compare to Other Texas Nursing Homes?

Compared to the 100 nursing homes in Texas, The Medical Resort at Bay Area's overall rating (1 stars) is below the state average of 2.8, staff turnover (70%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting The Medical Resort At Bay Area?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is The Medical Resort At Bay Area Safe?

Based on CMS inspection data, The Medical Resort at Bay Area has documented safety concerns. Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Texas. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at The Medical Resort At Bay Area Stick Around?

Staff turnover at The Medical Resort at Bay Area is high. At 70%, the facility is 23 percentage points above the Texas average of 46%. Registered Nurse turnover is particularly concerning at 83%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was The Medical Resort At Bay Area Ever Fined?

The Medical Resort at Bay Area has been fined $305,842 across 17 penalty actions. This is 8.5x the Texas average of $36,137. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is The Medical Resort At Bay Area on Any Federal Watch List?

The Medical Resort at Bay Area is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.