PFLUGERVILLE NURSING AND REHABILITATION CENTER

104 REX KERWIN COURT, PFLUGERVILLE, TX 78660 (512) 251-3915
Non profit - Corporation 120 Beds WELLSENTIAL HEALTH Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
53/100
#313 of 1168 in TX
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Pflugerville Nursing and Rehabilitation Center holds a Trust Grade of C, indicating it is average compared to other facilities. It ranks #313 out of 1,168 nursing homes in Texas, placing it in the top half, and #7 out of 27 in Travis County, suggesting limited local competition. The facility is showing improvement, with issues decreasing from 14 in 2024 to 10 in 2025. However, staffing is a concern with a 2/5 star rating and a turnover rate of 41%, which, while better than the state average of 50%, still indicates some instability. Recent inspection findings revealed serious issues, including a failure to protect residents from abuse, as well as neglect in maintaining personal hygiene for several residents, which raises significant concerns about overall care quality. On a positive note, the facility has a strong quality measure rating of 5/5 stars, reflecting some effective care practices.

Trust Score
C
53/100
In Texas
#313/1168
Top 26%
Safety Record
High Risk
Review needed
Inspections
Getting Better
14 → 10 violations
Staff Stability
○ Average
41% turnover. Near Texas's 48% average. Typical for the industry.
Penalties
⚠ Watch
$28,272 in fines. Higher than 79% of Texas facilities, suggesting repeated compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 19 minutes of Registered Nurse (RN) attention daily — below average for Texas. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
31 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★★
5.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2024: 14 issues
2025: 10 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (41%)

    7 points below Texas average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

Staff Turnover: 41%

Near Texas avg (46%)

Typical for the industry

Federal Fines: $28,272

Below median ($33,413)

Moderate penalties - review what triggered them

Chain: WELLSENTIAL HEALTH

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 31 deficiencies on record

1 life-threatening
Jun 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to ensure that all alleged violations involving abuse, neglect are r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to ensure that all alleged violations involving abuse, neglect are reported immediately, but not later than 24 hours if the events that cause the allegation involve abuse and do not result in serious bodily injury for 1 of 3 residents (Resident #1) reviewed for abuse and neglect, in that: The facility failed to ensure that the DON reported allegations of abuse immediately, but no later than 2 hours to the ADM when Resident #1 reported she gave me a bruise to the DON on 06/12/2025. This failure could result in continued abuse or neglect of residents, injury, and/or psychosocial harm. Findings include: Review of Resident #1 face sheet reflected a year-old female admitted on [DATE] with diagnoses of major depressive disorder (serious mental illness characterized by sadness, loss of interest in activities and other symptoms that interfere with daily life), anxiety disorder (persistent worry and fear that can interfere with daily life), and impulse disorder (group of conditions where individuals struggles to resist strong urges or impulses leading to behaviors that can be harmful to themselves or others. Review of Resident #1's care plan dated 05/23/2021 reflected Resident #1 was at risk for skin impairment related to impaired cognition, anemia, impaired mobility and obesity. Interventions included to conduct skin inspections/examinations weekly and as needed. Review of Resident #1's care plan dated 11/28/2022 reflected Resident #1 was resistive to care and refused shower and hygiene at times. Interventions included to allow resident to make decisions about treatment regimen to provide sense of control and educate about possible outcome of non-compliance. Review of Resident #1's care plan dated 06/18/2025 reflected Resident #1 has potential to be physically aggressive with attempts to throw items at staff and punch staff. Interventions included that 2 staff members were present during showers. Review of Resident #1 quarterly MDS dated [DATE] reflected BIMS of 13 which indicated no cognitive impairment. Further review reflected Resident #1 had no physical symptoms directed towards others 7 days prior to assessment. Review of progress note dated 06/13/2025 at 2:48 PM reflected Resident #1 had hematoma on right forearm. Resident #1 reported she noticed after her shower the other day. NP was notified with no new orders made at that time. Review of progress note dated 06/17/2025 at 6:35 PM by RN B reflected call was received by RP for Resident #1, RP indicated Resident #1 reported she was pinched on her arm by CNA last week and wanted to report to the ADM. RN B wrote that reddish discoloration was noted to right forearm and redness noted under both breasts. NP notified. During an interview on 06/25/2025 at 10:43 AM, Resident #1 stated around 9:00 AM last week she had a shower and CNA C grabbed Resident #1's left arm and then pinched her right arm. Resident #1 stated this occurred about two weeks ago. Resident #1 stated about a week after the incident the ADM spoke with her about it and told Resident #1 this is the first I'm hearing about this. Resident #1 stated a day after the incident she reported to RN A and cannot recall if she reported it to anyone else. Resident #1 stated she spoke with her RP and her RP reported it to the ADM. Resident #1 stated she has not worked with CNA C since the incident and that she felt safe at the facility. Resident #1 stated her shower days are Monday, Wednesday and Friday and the shower occurred on a non-scheduled shower day. Observation on 06/25/2025 at 10:47 PM, revealed two small faded red marks about an inch apart on Resident #1's right forearm. The marks were not perfectly circular and had no coherent shape. Resident #1 stated that one spot (closer to elbow) happened about five days after the other and the other spot (closer to wrist) was from some other time. Resident #1 reported that the bruise from when CNA C pinched her was gone as of 06/25/2025. During an interview on 06/25/2025 at 12:55 PM, RN A stated she saw a mark on Resident #1's right arm a few weeks ago. RN A stated she asked Resident #1 what happened to her forearm and Resident #1 reported I got it from my shower yesterday. RN A stated Resident #1 reported oh it's nothing I just got this from the shower yesterday. RN A stated the mark was about the size of a penny and it was dark red and not purple. RN A stated Resident #1 did not report that anyone pinched her or any allegations of abuse. RN A stated she completed a head to toe assessment with Resident #1. RN A stated Resident #1 has fragile skin. RN A stated if Resident #1 reported that someone had pinched or held her down she would report that to the administrator as soon as the incident was discovered. RN A stated the ADM was the abuse coordinator. During an interview on 06/25/2025 at 1:16 PM, CNA D reported that she normally worked on Resident #1's hall. CNA D stated she worked on 06/13/2025 on Resident #1's hall. CNA D stated she does not usually work directly with Resident #1 as Resident #1 wasparticular and she usually just passes the breakfast and lunch trays to Resident #1. CNA D stated she waited until Resident #1 left her room to make up the bed and stated on 06/13/2025 Resident #1 asked CNA D to move some furniture or items in her room to a certain spot. CNA D stated Resident #1 refused her showers often and Resident #1 rarely showered. CNA D stated she tried to encourage Resident #1 to take a shower but Resident #1 usually said she did not want to. CNA D stated she did not provide a shower to Resident #1 on 06/13/2025. CNA D stated Resident #1 did not express any concerns on 06/13/2025 and Resident #1 did not report any abuse to CNA D. CNA D stated she checked all residents skin in the morning during her rounds and she did not notice any changes or issues in Resident #1's skin on 06/13/2025. CNA D stated any complaints regarding abuse should be reported to the ADM and nurse immediately. CNA D stated the abuse coordinator was the ADM. During an interview on 06/25/2025 at 1:32 PM, CNA C stated she assisted Resident #1 with her shower a few weeks ago but could not recall the exact day. CNA C stated CNA E also was present during the shower and when CNA C interacted with Resident #1. CNA C stated she gave Resident #1 a shower and CNA C stated she washed Resident #1's back for her, back of her legs and feet. CNA C stated Resident #1 washed the front of her upper body and her hair. CNA C stated she put shampoo and conditioner in Resident #1's hair but Resident #1 washed it herself. CNA C stated it was in the morning when she showered Resident #1. CNA C stated she did not hold Resident #1's arms down or pinch Resident #1. CNA C stated Resident #1 sprayed CNA C with the shower head. CNA C stated she did not spray Resident #1 with the shower head. CNA C stated her uniform was wet from the shower and she had to stand outside after to dry. CNA C stated she noticed green discoloration on Resident #1's neck from her jewelry that washed off. CNA C stated she had received in-services over abuse and neglect and any reports of abuse should be reported to the ADM within two hours. CNA C stated the ADM was the abuse coordinator. CNA C stated the ADM suspended her on 06/17/2025 after an allegation was reported from Resident #1. During an interview on 06/25/2025 at 1:41 PM, CNA E stated she and CNA C assisted Resident #1 to the shower. CNA E stated she sat on a bench in the shower room and only observed the shower and CNA C assisted Resident #1 during the shower. CNA E stated that CNA C washed Resident #1's back, hair, legs and put soap on a towel so Resident #1 could wash herself. CNA E stated Resident #1 sprayed CNA C with water. CNA E stated CNA C rinsed Resident #1's hair, back and legs and did not spray Resident #1 in the face. CNA E stated CNA C did not pinch or hold down Resident #1's arm during the shower. CNA E stated Resident #1's skin appeared at baseline during the shower. CNA E stated Resident #1 did not report any allegations of abuse nor that any one pinched her the remainder of the shift or since the shower. CNA E stated she was made aware of the allegation about a week later and was asked to write a statement. CNA E stated she received in-services on abuse and neglect and she had to report abuse to the abuse coordinator which was the ADM. During an interview on 06/25/2025 at 1:55 PM, the DON stated she checked in with Resident #1 after her shower and thanked Resident #1 for taking a shower. The DON stated Resident #1 stated look at this bruise she did it. The DON stated she did not observe any bruising on the resident and that Resident #1 wheeled off and said whatever. The DON stated this was after the shower and was between 10:30 - 11:00 am. The DON stated when Resident #1 stated look at this bruise Resident #1 did not report any names. The DON did not report this to the ADM and stated she thought he heard it as it was after morning meeting when the IDT was leaving the conference room. The DON stated it was reported to her about a week later by the ADM that there was an allegation of abuse. During an interview on 06/25/2025 at 2:16 PM, RN B stated she worked on Resident #1's hall on 06/17/2025. RN B stated she received a call from Resident #1's RP that Resident #1 reported someone pinched her. RN B stated she immediately reported to the ADM. RN B stated there were two spots, and they were about the size of a coin. RN B stated they were red, they were not blue or yellow and looked newer. RN B stated they appeared to look as if they occurred the night or day before. RN B stated the spots were close together. RN B stated she worked on Resident#1's hall on 06/14/2025 and that there were no skin alterations or impairments noted then. RN B stated she completed a head-to-toe assessment on 06/17/2025 and no other impairments were noted. RN B stated any suspicions of abuse would be reported to the ADM immediately. RN B stated that Resident #1 reported that a CNA pinched her about a week ago when asked during the head-to-toe assessment. During an interview on 06/25/2025 at 4:07 PM, the ADM stated he was made aware of the allegation of abuse on 06/17/2025 after he spoke with Resident #1's RP. The ADM stated RN B reported the allegation to him and he contacted Resident #1's RP. The ADM stated that it was reported that Resident #1 had a bruise on her arm and that she was pinched by a CNA. The ADM stated the CNA was identified as CNA C and she was immediately suspended after he spoke with Resident #1. The ADM stated she interviewed Resident #1, CNA C and CNA E and found the allegation was unconfirmed due to witnessed being present during Resident #1's shower. The ADM stated he did not observe or talk with Resident #1 after her shower. The ADM stated that usually Resident #1 reported any concerns to him and he spoke with her almost daily and she did not mention any allegations of abuse. The ADM stated if a resident reported to any staff that someone gave them a bruise, he expected it be reported to him immediately. The ADM stated he was not aware that Resident #1 reported to the DON that someone gave her bruise after her shower. The ADM stated if he was made aware he would have changed his course of action in that the investigation would have started at that point. During an interview on 06/25/2025 at 4:27 PM, the DON stated when an allegation of abuse or neglect was reported, it should be reported immediately. The DON stated depending on the type of abuse, a delay in reporting could allow for ongoing abuse. Review of PIR dated 06/19/2025 reflected on 06/17/2025 at 6:35 PM, RN received a call from Resident #1's RP that Resident #1 was pinched on her arm by CNA last week. Further review of PIR reflected On 06/12/2025 CNAs informed the DON that [Resident #1] had an unpleasant odor. Resident #1 was asked to shower by the DON due to her history of refusing. Further review reflected After the shower [Resident #1] was noted at the smoking area upset. The DON stated Thank you for taking the shower. Resident stated 'Look at this bruise, she did it'. PIR reviewed the DON saw no bruising on Resident #1's arms. Review of statement by the DON dated 06/18/2025 reflected the DON thanked Resident #1 for taking a shower and Resident #1 started look at this bruise, she did it. The DON wrote that she looked at both of Resident #1's arms and no bruising was noted. Review of in-service dated 06/18/2025 reflected in-service was conducted with all staff over topic of Abuse, Neglect, Exploitation, which facility policy titled Abuse, Neglect, and Exploitation was reviewed. Review of facility policy dated 08/15/2022 and titled Abuse, Neglect, and Exploitation reflected under reporting and response that reporting of all alleged violations to the Administrator was required immediately, but no later than 2 hours after the allegation is made if the events that cause the allegation involved abuse or result in serious bodily injury. Further review reflected the facility will make all efforts to protect residents from physical and psychosocial harm, as well as additional abuse and included responding immediately to protect the alleged victim.
Apr 2025 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed, to provide an ongoing activities program to support res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed, to provide an ongoing activities program to support residents in their choice of activities, both facility sponsored group and individual activities and independent activities, designed to meet the interests of and support the physical, mental, and psychosocial well-being of each resident , encouraging both independence and interaction in the community for one of five residents (Resident #15) reviewed for activities. The facility failed to provide Resident #15 in room activities during the months ofFebruary and March of 2025. This failure could place residents at risk for boredom, depression, and diminished quality of life. Findings included: Review of Resident #15's Face sheet , dated 04/02/2025, reflected a [AGE] year-old female admitted on [DATE] and readmitted on [DATE] with a diagnosis: vascular dementia, unspecified severity, with mood disturbance ( a type of dementia caused by conditions that damage blood vessels in the brain, resulting in reduced blood flow, and can lead to changes in mood), muscle wasting ( thinning , and weakening of muscles), age-related physical debility (an aging-related syndrome characterized by symptoms including weakness, fatigue, multiple chronic health conditions that affect different organs in the body, and reduced tolerance to medical and surgical interventions), and repeated falls ( move downward, typically rapidly and freely without control, from a higher level to a lower level). Record review of Resident #15's Annual MDS Assessment, dated 08/02/2024, reflected Resident #15's activity preference was a place to lock personal belongings, listening to music, and spending time outdoors. Record review of Resident #15's Quarterly MDS, dated [DATE], reflected Resident #15 Resident #15 was unable to complete the BIMS. Resident #15 had poor short- and long-term memory recall. Resident #15's decision making ability was severely impaired (never/rarely make decisions). Resident was assessed to have repeated falls, impaired vision, unclear speech and, minimal difficulty with hearing (difficulty with hearing in some noisy environments. She rarely or never understood others or made self-understood. Record review of Resident #15's Comprehensive Care Plan, with a completion date of 02/14/2025, reflected the following care areas: *Resident #15 was dependent on staff for meeting emotional, intellectual, physical, and social needs related to cognitive deficits (may be present from birth or may result from environmental causes such as brain damage or mental illness) date initiated on 01/20/2022. Resident #15 activity preference appears to be nurturing her doll that she treats like an infant. Interventions: Resident #15 needed in room activities if unable to attend out of room events. *Resident #15 had a problem with communication. She spoke Korean. Resident #15's family would translate. Her family did attempt to translate, however, the family stated Resident #15 was confused and did not respond to communication or when she did speak unable to understand what she is trying to say. Interventions: Anticipate and meet needs. Resident #15 required assistance from family with communication. *Resident #15 had dementia with impaired thought processes. Interventions: Engage Resident #15 in simple, structured activities that avoid overly demanding tasks. Resident #15 had depression. Intervention: Monitor and document any signs or symptoms of depression including hopelessness, anxiety, sadness, and/or insomnia. Record review of Resident #15's Activity Initial Review Form, dated 08/09/2020, reflected the form was blank. Record review of Resident #15's last Activity Progress Note documented in the electronic medical record, dated 09/22/2022 reflected Resident #15 was currently in attendance to group activities; however, she was unable to participate due to diagnosis of Dementia and Alzheimer (a type of brain disorder that causes problems with memory, thinking, and behavior) disease. She used a wheelchair for mobility, one person to assist. She was unable to understand what was being said to her due to her diagnosis. There was also a language barrier, but the staff had used the language translator on their phone in attempt to communicated with her, but she did not appear to understand. Her family member had attempted to speak to her in her native language and has reported to staff the Resident #15 speaks, her response was not making sense. Staff will continue to provide sensory stimulation as mean of socialization and comfort. Signed by the Activity Director. Record review of Resident #15's Activity Participation Record from January, February and March of 2025 reflected Resident #15 was not provided in room activities, participated in group activities and/or received any type of activities. Observation on 03/31/25 at 11:39 AM, revealed Resident #15 was lying in bed staring at the ceiling and would move her eyes toward the wall beside her. Resident #15 had television in room. There was no stimulation in her room. The privacy curtain was pulled and she was unable to look out the door into hallway. Resident #15 did not have a radio in her room. Resident #15 did not speak. Observation on 03/31/2025 at 3:20 PM, revealed Resident #15 was lying in bed and staring toward ceiling. There was no stimulation in her room. The privacy curtain was pulled, and she was unable to look out the door leading from hall into her room. She did not have a doll in her room. Resident #15 found comfort holding a doll and enjoyed music. Resident #15 did not have any electronic device to listen to music except for the television. Resident #15 did not speak. Observation on 04/01/2025 at 8:20 AM, Resident #15 was in her room lying in bed. She was staring toward ceiling and toward the television. There was no stimulation in her room. The privacy curtain was pulled where she could not look out the door leading to the hallway. Where her bed was positioned, she was unable to look out the window. There was not a doll in her room or any type of electronic device for her to listen to music. Resident #15 did not speak. Observation on 04/01/2025 at 4:30 PM Resident #15 was in her room lying in bed. She was staring toward the ceiling and then would stare toward television in front of her. Resident #15 did not have a doll or any type of electronic device to listen to music. Resident #15 did not speak. Observation on 04/02/2025 at 9:05 AM Resident #15 was in her room lying in bed. She was staring toward the wall in front of her and would stare toward the ceiling. Resident #15 did not have any stimulation in her room. Resident #15's privacy curtain was pulled where she could not see out the door leading into the hallway, and she was unable to see out the window. She did not have a doll in her room. Observation on 04/02/2025 at 2:30 PM Resident #15 was in her room lying in bed. She was staring toward the ceiling and toward the wall beside her. Resident #15 did not have a doll in her room and did not have any electronic device to listen to music except for her television. Observation on 04/03/2025 at 8:40 AM Resident #15 was in her room lying in bed. She did not have any stimulation in her room. Resident #15 was staring at the ceiling and would stare at the wall in front of her. She did not have a doll in her room. The privacy curtain was pulled, and she could not view the door leading to the hallway. Resident #15 could not view the outside from the window in her room due to where her bed was positioned. Interview on 03/31/2025 at 3:30 PM the Activity Director stated she did not know how to print the participation records from the computer. She stated all her documentation for in room activity and group activities was on each resident's participation record in the electronic medical record. Interview on 04/03/2025 at 9:30 AM The Activity Director stated she did not have a list of Residents that required in room activities. She stated she remembered who needed the in-room activities. The Activity Director stated Resident #15 did come out of her room and received stimulation by watching other residents. She stated Resident #15 was not capable of participating in group activities. The Activity Director stated she was to follow the care plan on all the residents. She stated Resident #15 did enjoy holding a doll. She stated the doll brought comfort to Resident #15. She stated a doll was not left in Resident #15's room for her to hold all the time due to the dolls was very expensive. The Activity Director stated the doll would be difficult to replace if it was missing. She stated a family member of Resident #15 would probably bring her a doll if she contacted a family member. She stated she did not think about getting her another type of doll for her to hold that was not a life-like doll. The Activity Director stated if Resident #15's participation record was blank in the computer system she missed documenting on Resident #15. She stated she was expected to document on every resident of the type of activity they did during the day. She stated Resident #15 did enjoy music and she did not ask a family member if they knew Resident #15's favorite music. The Activity Director verified after looking on the electronic medical record there was no documentation on Resident #15's participation record. She stated if a resident was not receiving any type of activities there was a possibility a resident may become bored, depressed or have a decline in their mental status. She stated not receiving activities would affect their overall quality of life. The Activity Director stated she did not know how she forgot to not document on Resident #15. She stated she completed section F on the MDS. The Activity Director stated she did not know what section E was and she did not complete section E ( Mood and Behavior) of the MDS. Interview on 04/03/2025 at 12:25 PM the Administrator stated if Resident #15 was not receiving any type of activities there was a possibility Resident #15 may have some repercussions. He stated I am not sure of what type of repurcussions. The Administrator stated the activity care plan was expected to be followed. He stated if there was a doll intervention on Resident #15's care plan, the doll was expected to be provided and left in Resident #15's room. The Administrator stated the Activity Director was responsible to ensure all residents received the type of activities related to their cognition and culture. He stated he was the Activity Director's supervisor. The Administrator stated he did give an in-service with the Activity Director this week on in room activities. Record review of The Activity Director Job Description (this is considered the facilities policy for the Activity Department), dated 08/03/2022, reflected the following: The Activity Director will be responsible for planning, coordinating, and directing the resident's activity program and the maintenance of necessary documentation. 1. Organize both individual and group activities on the needs to the residents. 2. Ensure that multiple activities are occurring for both high and low functioning residents. 3. Develop the activities component of the Comprehensive Care Plan from the completed activity assessment. 4. Complete an annual assessment for each resident on the activity's component of the Resident Assessment. 5. Provide activities for residents that are bedfast and/or unable to participate in group activities (one to one) and documents in the appropriate record.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure medications and biological's were stored in locked compartments for one of seven (Hall 300 medication cart) medication ...

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Based on observation, interview, and record review the facility failed to ensure medications and biological's were stored in locked compartments for one of seven (Hall 300 medication cart) medication carts reviewed for medication storage. The facility failed to ensure Hall 300 medication cart was locked and medications were secure and not accessible to other staff, resident, or visitors. This failure could place residents at risk of having unauthorized access to medications, biological's, and needles. Findings included: Observation on 03/31/2025 at 3:30 PM revealed a unlocked medication cart on Hall 300; located near the entrance of the hallway, closest to the nurse's station. The back of the cart was against the wall with the drawers facing the hallway. The state surveyor observed the medication cart with the locking mechanism protruding outward. The state surveyor opened the drawers and captured photos. During an interview on 3/31/2025 at 3:40 PM, the RN said she thought she had locked the medication cart on Hall 300 before she walked away. She said she could not believe the cart was unlocked, as she had the only set of keys for that cart. She said if residents had accessed the medication cart they could have overdosed, taken the wrong medication, had an allergic reaction, could require hospital admission. She said she had previously been in-serviced on locking the medication carts and could not recall the specific date. She said she was aware the medication cart should have been locked. During an interview on 4/3/2025 at 12:45 PM, the DON said her expectation was the medication cart should have been locked. She said she had in-serviced staff multiple times and had reminded staff this morning to ensure the medication carts were locked. Review of the facility's undated policy titled, Medication Administration, Medication Carts and Supplies for Administering Meds reflected: Policy: The facility maintains equipment and supplies necessary for the preparation and administrations of medications to residents. The mobile medication cart will be used to facilitate administration of medications to residents. The purpose of the mobile medication system is to ensure appropriate control and surveillance of resident assigned medications. Med Carts: . 2. The medication cart is locked at all times when not in use. 3. Do not leave the medication cart unlocked or unattended in the resident care areas.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0802 (Tag F0802)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to employ staff with the appropriate competencies and skill sets to conduct the functions of the food and nutrition services for...

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Based on observation, interview and record review, the facility failed to employ staff with the appropriate competencies and skill sets to conduct the functions of the food and nutrition services for one of three kitchen staff (Dietary Aide E) reviewed for qualified dietary staff. Dietary Aide E had not received onboarding training with the appropriate competencies and skills to conduct the functions of the food and nutrition services department and his food handler certificate was expired. This failure placed residents at risk of not having their nutritional needs met and placed them at risk of food borne illness. Findings included: Interview and observation on 04/02/2025 at 5:35 AM Dietary Aide E introduced himself as the [NAME] for the day (he did not mention he was in training to be a cook). He stated he did not know when the Dietary Manager was coming in for the day. Dietary Aide E stated the Dietary Manager usually came to work between 7:30 AM and 8:00 AM. He was observed placing pots on the stove. Observation on 04/02/2025 at 6:12 AM Dietary Aide E in training placed twenty-eight sausage patties into the puree blender. He had a pitcher of water and began pouring water without measuring or reviewing the recipe. Interview on 04/02/2025 at 6: 14 AM Dietary Aide E stated he had never pureed food before and he was guessing how much water needed to be in the container with the sausage before he pureed the sausage. He did not know if he was to view the recipe prior to pureeing the sausage. He stated he had cooked by himself before, and he usually did puree at 6:25 AM or 6:30 AM without anyone assisting him. When the Dietary Manager entered the kitchen, he stated he had never pureed food before and today would be his first time. Interview on 04/02/2025 at 6:18 AM the Dietary Manager stated Dietary Aide E was in training to be a cook. He had not finished his training and she was expected to be in the kitchen with him on 04/02/2025, however, she overslept. She stated he was not to cook by himself he had not been trained to be a cook. The Dietary Manager stated he was not to puree food by himself or do any cooking by himself. Observation and interview on 04/02/2025 at 6:45 AM the Dietary Aide E were by himself in the kitchen finishing cooking and preparing for breakfast. The Dietary Manager was in the dishwashing room washing dishes and was not with the Dietary [NAME] in Training. The Dietary Aide E placed eggs on the steam table and they were not fully cooked. He stated he was in training to be a cook. He stated when he introduced himself around 5: 30 AM he said he was the cook for the day and did not explain he was in training to be a cook. The Dietary Aide E stated he only had one day of training, and it was observing another cook. Interview /Observation on 04/02/20225 at 6:48 AM The Dietary Manager stated she was needing to wash some dishes before breakfast. She stated she would stop and obtain the temperature of the food on the steam table. She entered the kitchen area where the steam table was located and began taking temperature of the oatmeal and then she pulled back the aluminum foil covering the uncooked eggs and she stated these eggs are not cooked and we cannot serve raw eggs. The Dietary Aide E came to the steam table and carried the eggs to the stove to re cook the eggs. The Dietary Aide E stated he thought they were cooked. Record review on 04/02/2025 and 04/03/2025 of Dietary Aide E personnel file reflected Dietary Aide E had a new position of [NAME] on 03/24/2025 with effective date on 04/06/2025. There was not any documentation in his personnel file of him being trained as a Cook. He did have his food handler license, however, it expired on 05/16/2024. Reviewed his training and he was not trained on being a cook. Record review of the dietary staff training and Dietary Aide E only had one training related to the kitchen and it was on infection and hand hygiene. Interview on 04/03/2025 at 8:30 Am the Dietary Manager stated she thought he had his food handler license and she stated she did not believe his license had expired. She stated his most current food handler license would be in his personnel file. She stated she did not have any thing documented on Dietary Aide E training. The Dietary Manager stated Dietary Aide E was expected to receive 4 straight days of training from her on how to be a cook. She stated he only got one day of training about 2 weeks ago and she did not document the training she provided to him. She stated she did not recall the training he received on that one day. The Dietary Manager stated the Dietary Aide E was not qualified to cook alone. She stated he needed to be with her when Dietary Aide E cooked. The Dietary Manager stated she should have called him and told him not to cook until she got to the facility. She stated the eggs Dietary Aide E placed on the food prep table was not cooked properly and it was a possibility if a resident had eaten raw eggs the residents would have developed some type of food borne illness. The Dietary Manager stated she did not have a recipe for that type of sausage the Dietary Aide E was pureeing. Record Review of Dietary Manager job description reflected she was responsible for daily operations of the dietary department, according to the facility policy and procedures and federal/state regulations. The Certified Dietary Manager provides leadership and guidance to ensure that food quality, safety standards, and client expectations are satisfactory met. 3. Interview, train, coach, and evaluate dietary staff. 4. Specify standards and procedures for preparing food. 5. Food safety- Assure safe receiving, storage, preparation, and service of food. Signed by the Dietary Manager on 01/26/2023.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to prepare food by methods that conserve nutritive value for 1 of 1 kitchen observed. The facility failed to provide a recipe f...

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Based on observation, interview, and record review, the facility failed to prepare food by methods that conserve nutritive value for 1 of 1 kitchen observed. The facility failed to provide a recipe for pureeing sausage which resulted in Dietary Aide E adding an unmeasured amount of water to the puree. This failure could place residents at risk of decreased food intake, hungry, unwanted weight loss, and diminished quality of life. Findings included: Observation on 04/02/2025 at 6:12 AM Dietary Aide E placed 28 sausage patties into the puree blender. He had a pitcher of water and began pouring water without measuring. Interview on 04/02/2025 at 6:14 AM Dietary Aide E stated he had never puree food before and he was guessing how much water needed to be in the container with the sausage before he pureed the sausage. He did not know if he was to view the recipe prior to pureeing the sausage. He stated he had cooked by himself before, and he usually did puree at 6:25 AM or 6:30 AM without anyone assisting him. The Dietary Manager entered the kitchen, he stated Dietary Aide E had never puree food before and today would be his first time. Interview on 04/03/2025 at 8:30 Am the Dietary Manager stated the Dietary Aide E was expected to receive 4 straight days of training from her on how to be a cook. She stated the dietary aide/cook in training had not been trained on how to puree food. The Dietary Manager stated she did not have a recipe for the sausage patty the Dietary Aide E was pureeing. She stated her expectations was for him to receive the proper training on how to be a cook prior to him cooking without any supervision. The Dietary Manager stated, I knew he was at the facility to cook but I overslept and did not come in to supervise him until after 6:00 and he was almost finished with preparing breakfast when I arrived at the facility on 04/02/2025. She stated Dietary Aide E was required to follow the recipe for pureeing the sausage and the recipe was not available in the recipe book. She stated what was used the puree sausage was what was on the recipe to use. Record Review of Dietary Manager job description reflected she was responsible for daily operations of the dietary department, according to the facility policy and procedures and federal/state regulations. The Certified Dietary Manager provides leadership and guidance to ensure that food quality, safety standards, and client expectations are satisfactory met. 1. Interview, train, coach, and evaluate dietary staff. 2. Specify standards and procedures for preparing food. Food safety- Assure safe receiving, storage, preparation, and service of food. Signed by the Dietary Manager on 01/26/2023. The policy /protocol for pureeing food and the recipe for pureeing sausage was not provided at the time of exit.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable disease and infection for 2 of 4 residents (Resident #35 and, Resident #68) reviewed for infection control: 1. The facility failed to ensure MA B sanitized the nasal spray before it was used in Resident #68's nostril and before storing it in the med cart after her use. 2. The facility failed to ensure CNA A was not using soiled gloves while handling clean items during peri care on Resident #35. These failures could place residents at-risk for infection due to improper care practices. Findings included: Review of Resident #35's Face Sheet reflected she was a [AGE] year-old female admitted to the facility on [DATE]. Resident #35 had diagnoses of Alzheimer's disease, Anxiety disorder, Major depressive disorder, Age-related physical debility, Lack of coordination, Pain, Vitamin B12 deficiency and need for assistance with personal care. Review of Resident #35's annual MDS dated [DATE] reflected a BIMS score of 0 which indicated her cognition was severely impaired. Review of Resident #35's Care Plan dated 03/25/25 reflected she had bowel incontinence related to Dementia and relevant intervention was providing peri care after each incontinent episode. During an observation on 03/31/25 at 4:33pm CNA A was doing peri care on Resident #35. CNA A washed her hands, put on gloves, and performed the peri care on Resident #35. CNA A removed the brief soiled with urine and feces and cleaned the front, back and the perineal area (the area between the anus and the genitals) of the resident. CNA A then without changing the soiled gloves put on the new brief on the resident. After the completion of the procedure, using the same gloves, pulled up the blanket and adjusted the bed for Resident #35. During an interview on 03/31/25 at 4:50pm CNA A stated she thought she was doing it correctly. When the surveyor walked through the process, she was able to identify the mistake she made. CNA A stated she should have changed the gloves before handling the clean items like the new brief, bedlinen, and blanket. CNA A stated she was aware that handling materials with contaminated gloves could spread diseases. CNA A stated she received in services on peri care however did not remember exactly when it was. Review of Resident #68's Face Sheet reflected she was a [AGE] year-old female admitted to the facility on [DATE]. Resident #68 had diagnoses of Hypertension, Age-related physical debility, Need for assistance with personal care, Type 2 diabetes, Dementia, Psychotic disturbance, Mood disturbance, Anxiety Chronic pain, Tobacco use, Unspecified asthma, Rhinitis (inflammation of the nasal lining) and COPD. Review of Resident #68 annual MDS dated [DATE] reflected a BIMS score of 05 which indicated her cognition was severely impaired. Review of Resident #68's Care Plan dated 03/14/25 had not reflected the management of rhinitis. Record review of Resident #68's March 2025 MAR reflected: Fluticasone Propionate Nasal Suspension 50 MCG (Fluticasone Propionate (Nasal)) 2 sprays in each nostril one time a day for Rhinitis. During an observation on 03/31/25 at 9:30 am MA B was administering medication in Hall 400. She had provided Resident #68's Fluticasone Propionate to her for self-administration, under her supervision. Resident #68 inserted the nozzle of the bottle into her nostrils and squeezed two times in each nostril. After the administration she returned the bottle to MA B. MA B then put the bottle back in the drawer of the med cart. MA B did not sanitize the Fluticasone Propionate bottle before and after the resident inserted it into her nostrils. During an interview on 03/31/25 at 9:55 am MA B stated she forgot to sanitize the nozzle of the bottle before and after the use. She stated this was necessary to minimize spreading germs of various diseases from residents. MA B stated she received training's and in services on infection control and aware of the importance of following infection control protocol however was nervous and forgot to implement it during administering the nasal spray. During an interview on 04/03/25 at 12:35pm the DON stated MA B expected to sanitize the nasal spray every time when it was used. She stated this was essential to limit the spread of various diseases at the facility. The DON stated the infection control in services were conducted frequently. She stated she had not remembered the exact days however the documentation of in services were available in the in-service folder. During an interview on 04/03/25 at 12:55pm the IP stated she was responsible for the supervision of the infection control management at the facility. She stated the expectation was, all staff at the facility would follow the facility's infection control policy. She stated she routinely observed if the staff followed the correct infection control procedures. IP stated staff were provided in service sessions and one to one in service if necessary. IP stated she observed wound care and peri care time to time, to make sure the staff followed the correct procedure as recommended in the infection control policy. Record review of facility policy Infection Prevention and Control Program dated 05/13/23 reflected: Policy: This facility has established and maintains an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections as per accepted national standards and guidelines . . 2. All staff are responsible for following all policies and procedures related to the program. . 4. Standard Precautions: a. All staff shall assume that all residents are potentially infected or colonized with an organism that could be transmitted during the course of providing resident care services. b. Hand hygiene shall be performed in accordance with our facility's established hand hygiene procedures. c. All staff shall use personal protective equipment (PPE) according to established facility policy governing the use of PPE .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to ensure residents were given the appropriate services...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to ensure residents were given the appropriate services to maintain activities of daily living (ADLs) for three of seven residents (Resident #67, Resident #18, and Resident #2) reviewed for ADL abilities. Resident #67 had dirty, jagged fingernails and flaky, dry skin on legs. Resident #18 had long, jagged fingernails. Resident #2 had long, jagged fingernails, chipped nail polish and unbrushed teeth. This deficient practice could place residents who required assistance at risk of or not receiving care and services to meet their needs and avoid ADL decline. Findings included: Resident #67 Review of Resident #67's face sheet, dated 04/02/2025, reflected an [AGE] year-old female admitted to the facility on . Her diagnosis was Unspecified Dementia (a general name for a decline in cognitive abilities that impacts a person's ability to perform everyday activities. Record review of Resident #67's quarterly MDS dated [DATE] reflected Resident #67 had a BIMS score of 07 which indicated severe cognitive impairment. The MDS reflected Resident #67 needed extensive assistance with transfers and toileting. Review of Resident 67's facility care plan reflected: Problem: The resident has an ADL self-care performance deficit. Interventions: Personal Hygiene - The resident requires assistance by one staff with personal hygiene and oral care. In an interview and observation on 4/3/2025 at 8:40 AM, Resident #67 had jagged nails that were no longer than one quarter to one half inch in length. There was a black substance under one fingernail. Two fingers had dark, black bruises underneath and up the side of two nails. Resident #67 stated she had no clue how she had bruised her fingers. Resident #18 Review of Resident #18's face sheet, dated 4/3/2025, reflected a [AGE] year-old female re-admitted to the facility on [DATE] and diagnosed with Unspecified Dementia (a general name for a decline in cognitive abilities that impacts a person's ability to perform everyday activities). Record review of Resident #18's incomplete quarterly MDS dated [DATE] reflected Resident #18 had a BIMS score of 03 which indicated severe cognitive impairment. Review of Resident 18's facility care plan dated 3/7/2025 reflected: Problem: The resident has an ADL self-care deficit. Interventions: Personal Hygiene/Oral Care: The resident is totally dependent on one staff for personal hygiene and oral care. In an observation on 4/3/2025 at 8:55 AM, Resident #18 the resident had long, jagged nails. The nails varied in length from one quarter to one half inch. Resident #18 was unable to respond to questions. Resident #2 Review of Resident #2's face sheet, dated 04/2/2025, reflected a [AGE] year-old who female was admitted to the facility on [DATE] and diagnoses were Traumatic Brain Injury (injury to brain caused by an external force, that leads to impairment of cognitive, physical and psychosocial functions), and Cognitive Communication Deficit (difficulty in communication skills stemming from underlying cognitive impairments, such as attention, memory and problem solving). Record review of Resident #2's incomplete quarterly MDS dated [DATE] reflected Resident #2 had a BIMS score of 12 which indicated intact cognition. Review of Resident #2's facility care plan dated 2/19/2025 reflected: Problem: The resident has an ADL self-care deficit related to Disease Process, Hemiplegia, Limited Mobility, Musculoskeletal Impairment, Pain. Interventions: Personal Hygiene/Oral Care: The resident is on one staff for personal hygiene and oral care. In an interview and observation on 3/31/2025 at 2:37 PM, Resident #2 had chipped nail polish and jagged nails. Her nails were no longer than one half inch. Her teeth were not brushed and had a buildup of food in between her teeth. Resident #2 said her nails were horrible and she needed a manicure. She said she relied on staff to help her with all hygiene needs and did not remember the last time her teeth were brushed. In an interview and observation on 4/3/2025 at 9:00 AM, Resident #2's nails were jagged and had chipped nail polish. She said staff had not done nail care that week. During an interview on 4/3/2025 at 10:45 AM, CNA B stated the CNAs were responsible for the residents' nail care. She said nail care included filing, clipping, cleaning underneath the nail with a wood stick, and putting lotion on their feet. She said, We tried to do it every day. During an interview on 4/3/2025 at 12:45 PM, the DON stated nail care included soaking the nails, clean underneath the nails with a wood stick, clipping and filing. She said the CNAs were responsible to provide nail care three times per week or as needed and oral care daily. She said the residents could have scratched themselves or had open scratches that introduced bacteria. During an interview on 4/3/2025 at 1:05 PM the ADM stated his expectation was that nail care was done on a regular basis or based on resident preference. He said germs could have gotten under the nails and became infected. He said nail care should have included cleaning, cleaning underneath the nails, filing, clipping, and painting. He said his expectation was that it should have been looked at, at least weekly. Review of the facility's policy titled Regency Integrated Health Services; Activities of Daily Living (ADLs) dated 5/26/2023 reflected: Policy: The facility will, based on the resident's comprehensive assessment and consistent with the resident's needs and choices, ensure a resident's abilities in ADLs do not deteriorate unless deterioration is unavoidable. Care and services will be provided for the following activities of daily living: 1. Bathing, dressing, grooming and oral care. 6. Documentation shall be completed at the time of service, but no later than the shift in which care service occurred.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to store, prepare, distribute food in accordance with professional standards for food service safety for one of one kitchen revi...

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Based on observation, interview, and record review, the facility failed to store, prepare, distribute food in accordance with professional standards for food service safety for one of one kitchen reviewed for kitchen sanitation. 1. The facility failed to ensure Dietary [NAME] C, Dietary [NAME] D and Dietary Aide E used proper hand hygiene during food preparation. 2. The facility failed to ensure Dietary Aide E wear a hair net and Dietary Aide F wear a beard guard when standing over the oven and the food prep table. These failures could place residents who ate food from the kitchen at risk for foodborne illness. Findings included: 1. Observation on 03/31/2025 at 9: 20 AM Dietary [NAME] C was wearing gloves in the kitchen. She was standing by the stove preparing lunch. Dietary [NAME] touched the right side of her shirt when she moved her right hand from her right side to the handle of the utility cart. She placed her right hand on the shredded cabbage located in a large plastic bag on the utility cart. Dietary [NAME] C touched the outside of the bag with her right hand prior to opening the plastic bag wider for her right hand to pick up purple shredded cabbage located in a small clear plastic bag inside the large plastic bag. Dietary [NAME] C did not change gloves prior to touching the shredded cabbage. Interview on 03/31/2025 at 9:25 AM Dietary [NAME] C stated the outside of the plastic bags was not contaminated and she was not required to change her gloves when she touched the utility cart or the outside of plastic bag of cabbage. She stated she did not recall if she touched her shirt. She stated it was a possibility, but she did not recall touching her shirt. Dietary [NAME] C stated the utility cart was not considered contaminated. She stated the only time she was required to change her gloves if she touched anything contaminated. She stated the dietary staff sprays disinfectant on all the clear plastic bags when the food is delivered and before they place the food in the refrigerator or freezer. She stated they did not sanitize the bags every time someone touched the bag. Dietary [NAME] C stated she did not document when she cleaned the plastic bags. She stated there should not be any holes in the plastic bags when asked if she checked the bags for any holes before she sprayed each plastic bag. She stated she had been in serviced on hand hygiene and she did not recall the date of the in-service. Interview on 03/31/2025 at 9:35 AM The Dietary Manager stated the dietary staff cleans and sanitizes all plastic bags with sanitizer before they place the clear plastic bags in the refrigerator or freezer. She stated all staff was expected to change their gloves if they touched anything contaminated. The Dietary Manager stated outside of a plastic bag came from outside source was not considered contaminated. She also stated the utility cart, and the cooks top was not considered to be contaminated. The Dietary Manager stated she did not document they sanitized the clear plastic bags of food or when the sanitized the utility cart. She stated it was not possible to document everything they did due to needing to cook and do other things to prepare for meals. She did not answer the question when asked what if there were holes in the plastic bags and when spraying it with disinfectant was there a possibility the disinfectant may be on the food. Observation on 04/01/2025 at 1:45 PM Dietary [NAME] D was preparing puree bread. She was not wearing gloves. She placed the puree bread in the oven and exited where the oven was located and enter the area of the kitchen near entrance into the dishwashing room. She picked up the mop and placed it in the mop water container. Dietary [NAME] D entered the area of the kitchen where the stove was located and she checked the food in the oven and opened the silver container with the pureed bread and her ring finger and middle finger from the knuckle to the edge of her fingers touched the pureed bread inside the silver container. She did not wash her hands after she touched the mop. Interviewed on 04/01/2025 at 2:00 PM Dietary [NAME] D was unable to understand English. Dietary [NAME] D stated she did not wash her hands and she did touch the mop and touched the pureed bread by accident. Dietary [NAME] D stated she was expected to wash her hands when she touched anything that was dirty. She stated the germs on her hands possible transfer to the food. She stated she had been in-service on hand hygiene. She did not recall the date or time. Observation on 04/02/2025 at 5:35 AM to 6:15 AM revealed the following: * Dietary Aide E was in the only dietary staff working at that time. He was wearing gloves. Dietary [NAME] E touched his cell phone, touched his shirt, and began to cook oatmeal on the stove. He picked up the large mixing spoon and touched the inside of the rounded part of the spoon and placed it in the oatmeal to stir. * Dietary Aide F did not have on a hair net. He was cooking eggs, oatmeal, and sausage without wearing a hair net. He also pureed sausage without wearing a hair net. Interview on 04/02/2025 at 6:00 AM, Dietary Aide E stated he did not change his gloves until now (6:00 AM). He stated he did touch his cell phone; his shirt and he touched inside the spoon before he placed it into the oatmeal cooking on the stove. He stated he was to change gloves after he touched his phone and shirt. He stated germs may transfer to the food from his hands. Dietary Aide E stated if a resident ate food with germs on it there was a possibility a resident may become ill with stomach problems such as vomiting. He stated he had been in-service on hand hygiene but did not remember the date of the in-service. Interview on 04/02/2025 at 6:10 AM Dietary Aide E stated his hair was short and he did not think he needed a hair net with his hair being short. He stated all dietary staff was expected to wear hair net when in the kitchen. Dietary Aide E stated it was a possibility hair may fall in the food while he was cooking. He stated hair was considered to have germs on it and the germs may get on the resident's food. He stated if a resident ate food with germs on it there was a possibility a resident may become ill with stomach issues such as vomiting. Dietary Aide E stated he had been in-service on wearing hair nets. He did not recall the date of the in-service. Observation on 04/02/2025 at 5:55 AM Dietary Aide entered the area where the food prep tables were located, and he had six to eight inches of growth on his face (around his chin and side of face). He was not wearing a beard guard when he was standing over the food prep table. Interview on 04/02/2025 at 6:12 AM Dietary Aide F stated he was required to wear a beard net when he entered any area of the kitchen. He stated there was a possibility hair may fall onto food or table where food is prepared. He stated hair may touch residents' food and contaminate the food. He stated he did not know if a resident may become ill if they ate any food with hair on it or where hair had been on the food. Dietary Aide F stated he had been in-service on wearing beard guards. He stated he did not recall the date of the in-service. Interview on 04/03/2025 at 8:30 Am the Dietary Manager stated the Dietary Aide E was expected to receive four straight days of training from her on how to be a cook. The Dietary Manager stated the Dietary Aide E did not know how to puree food. She stated the dietary aide E had not been trained on how to puree food. The Dietary Manager stated she did not have a recipe for the sausage patty the Dietary Aide E was pureeing.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review the facility failed to dispose of garbage and refuse properly for one of one kitchen 1. The facility failed to keep overflowing garbage away from an...

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Based on observation, interview, and record review the facility failed to dispose of garbage and refuse properly for one of one kitchen 1. The facility failed to keep overflowing garbage away from an area where food was being prepared for resident meals. 2. The facility failed to keep garbage away from an area where clean cook ware was stored. These failures could place residents at risk for exposure of germs and diseases carried by vermin and rodents. Findings Included: Observation on 04/01/2025 at 2:30 PM revealed there was a garbage barrel with the lid off on half of the barrel. There was overflowing garbage with cans and boxes with food residue inside and outside of the cans, containers and, boxes located in the garbage barrel. The garbage barrel was located approximately three feet from the stove-oven, and less than two feet away from clean pans in the food prep area. Observation on 04/02/20255 at 6:05 AM revealed there was a garbage barrel with the lid not completely covering the top of the barrel. There were boxes, food, and a large can inside the garbage barrel. There was a roach moved from underneath the garbage barrel when barrel was moved. In an interview on 04/02/2025 at 6:10 AM the Dietary Aide/Cook in Training stated the garbage barrel was expected to be located next to the door that leads to outside. He stated he had been in-service not to leave garbage barrel in the kitchen area and to always keep the lid on it. He stated there was a possibility garbage in the kitchen area may cause bugs to come into the kitchen where food is prepped. The Dietary Aide/ [NAME] in training stated he knew the pests was not clean and may have some type of germs. He stated he did not like to talk about pests. In an interview on 04/02/2025 with the Dietary Manager at 6:35 AM she stated the garbage barrels was expected to be stored in the area near the back door to the outside area. She stated the garbage barrel was to be covered completely and not overflowing with garbage. She stated on 04/01/2025 the garbage barrel was overflowing with garbage and there was a possibility someone could accidentally touch the garbage and not change gloves and prep food when it was near the stove. She stated the garbage may attract roaches or any type of pest. She stated she did not recall at this time if she in-serviced staff on removing garbage. Facility Policy on Garbage Receptacles, revised on 06/01/2019, reflected the facility will maintain receptacles in a clean and sanitary manner to minimize the risk of food hazards. Indoor receptacles: 1. Trash cans will be kept with lid in place when not in use. 2. Refuse shall be removed from the premises when trash can is full or at a frequency that will minimize the development of objectional odors and attract insects and rodents.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected multiple residents

Based on observation, record review and interviews, the facility failed to maintain an effective pest control program so that the facility was free of pests for one of one kitchen reviewed for pests. ...

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Based on observation, record review and interviews, the facility failed to maintain an effective pest control program so that the facility was free of pests for one of one kitchen reviewed for pests. Cockroaches were seen in the kitchen near the garbage can located beside clean pots and pans and one located in the dining room near the large wall of cabinets. This failure could place residents at risk of infection, discomfort, and diminished quality of life. Findings included: Observation on 04/02/2025 at 6:05 AM revealed a cock roach was beside a garbage can located by shelves full of pots and pans. Observation on 04/02/2025 at 6:08 AM, a cock roach was moving from underneath the garbage can located by the shelves of pots and pans into the dishwasher area. Observation on 04/02/2025 at 7:10 AM a cock roach was near the large cabinets against the wall in the dining room. Interview on 04/02/2025 at 6:35 AM The Dietary Manager stated anytime roaches, or any type of pest was observed in the kitchen she would report it to the Maintenance Supervisor. She stated the pest control company comes to the facility once a month and it was time for him to come this month (April). She stated there is a maintenance log where the staff documents any maintenance issues including pests. She stated if roaches were in the kitchen there was a possibility roaches may have contact with dishes or other food contact surfaces. The Dietary Manager stated she was not certain of what the roaches could spread to areas in the kitchen. Interview on 04/03/2025 at 12:25 The Administrator stated the pest control company came to the facility this week and sprayed in the kitchen. He stated the pest control company does come to the facility monthly. He stated if there were roaches in the kitchen there was a possibility it may make residents sick or uncomfortable with the pests. The Administrator stated if there were any pests in the facility, if they pest control need to make more than one visit per month to the facility, he would call the pest company and they will come out that day or the next day. Interview on 04/03/2025 at 1:05 PM the Maintenance Supervisor stated there was a book where the staff wrote any type of issues for maintenance to take care of and pest was one of those issues. He stated the pest control comes once a month and as needed. He stated whenever they call the pest company, they will come either that day or the next day. Record review of Program Specifications of pest control contract reflected the facility would receive service from pest control company once a month. All interior and exterior areas will be serviced during each service visit to ensure that a completed and total service was provided. The following programs will be implemented such as: interior crawling insect, interior rodent, interior large fly, exterior crawling insect, exterior rodent, exterior large fly bait (dumpster) and, fire ants. The following are the areas of service: 1. Dietary / dining 2. Central Nurse Station 3. Activities 4. Rehabilitation Services/ Physical therapy 5. Laundry / Housekeeping 6. Maintenance / Central stores 7. Clean/ Soiled Utility 8. Health and Beauty 9. Resident Halls/ Common Areas 10. Office/ Administrative 11. Employee Breakroom 12. Exterior Perimeter. Follow-up services, even low levels of pest activity are not tolerated. Therefore, the initial services is followed up with additional services performed at a frequency necessary to eliminate all pest infestation. Follow up services also provide a communication opportunity to ensure we are meeting the client's expectation.
Oct 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure that all allegations involving abuse, neglect, or serious b...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure that all allegations involving abuse, neglect, or serious bodily injuries were reported immediately but not later than 24 hours after the allegation was made for one (Resident #1) of five residents reviewed for abuse and neglect. The facility failed to report to the State Agency an incident on the facility's van where the Van Driver failed to ensure Resident #1 was properly strapped in the facility's van on 09/23/2024. This deficient practice could place residents at risk of abuse and neglect. Findings included: Review of Resident #1's face sheet dated 10/01/2024 reflected a [AGE] year-old female admitted to the facility on [DATE] and readmission date of 08/31/2024 with diagnoses that included end stage renal disease, type 2 diabetes mellitus, and encephalopathy (describe a disease that affects the brain structure or function. It causes altered mental status and confusion) unspecified. Review of Resident #1's care plan revised 02/28/2024 reflected Resident #1 had a communication problem related to speaks Spanish, required interpreter, understands English but speaks broken English increasing the risk for miscommunication; has potential for fluid volume overload related to requiring dialysis and on fluid restrictions; needed hemodialysis related to end stage renal disease. Review of Resident #1's incident report dated 09/23/2024 at 11:30 am reflected the following, Per charge nurse at approximately 10:30 am Van Driver called her that the Resident sustained hematoma on head due to chair tilting backward causing her head to bump on the grate in the van. Resident went to dialysis and C/O headache and dialysis sent Resident to hospital for CT scan. Resident stated, my chair went back on my way to dialysis and hit my head on the metal thing. Review of Resident #1's progress notes dated 09/23/2024 at 5:35 pm reflected, Resident went to dialysis for her treatment, later the dialysis center called the facility and spoke with nurse that the pt hit her head to an object in the van on her way coming to dialysis, the pt c/o headache at dialysis and they sent her from dialysis to ER, the nurse notified the NP in the facility and also, she notified the ADON, the daughter was also made aware of what is going on. she not back from ER up till now at 1739. Review of Resident #1's progress notes dated 09/23/2024 at reflected: Resident came back from hospital for CT, on stretcher via EMS accompanied by 2. Resident alert and oriented, denies pain and discomfort, scalp bruise on the right side of her head. No other skin issues at this time. WCTM. Review of Resident #1's CT scan (is an imaging test that uses x-rays and a computer to create detailed images of your bones and soft tissues of the head dated 09/23/2024 reflected, Right parietal scalp contusion (it occurs when there is bleeding under the scalp, but the skin is not broken. The affected area may have swelling) without fracture. Review of facility's investigation folder regarding the incident reflected the following statements: On 09/24/2024 at 10am administrator and myself went to talk to (Resident #1). I help him translate. We asked what happen. stated she had fallen backwards in the van, on her way to her dialysis and she wasn't strap properly. She said only was strap with one strap. She hit her head. She told dialysis nurses about it. MD at the clinic told them to send out since she told her head was hurting. She then was sent to the local hospital. Resident #1, was interviewed by the Administrator regarding the incident that occurred during transporting to Dialysis. The resident stated her chair tilted backward during transport. She stated that as the Van driver accelerated from tile stoplight, the wheelchair tilted backwards, and she bumped her head. I asked if she was properly secured in the van. She (Resident #1) stated she could not see the straps but [NAME] as though the chair could not have been secured correctly, however she was not sure. Signed by the administrator, undated. Review of facility's Van Driver personnel file reflected staff was taken off the van and suspended as of 09/26/2024 due to failure to report an incident and failing to meet job expectation. The following was also reflected and signed by the administrator and van driver, Official written reprimand for failure to perform the required functions of your job duties per instruction and training. On 9/23/24 there was an incident that took place on the van during resident transport to a recurring appointment. This incident of carelessness had the potential to cause harm. Review of Resident #1's skin assessment dated [DATE] reflected: Top of scalp knot to top of head from transfer related incident. Review of facility's in-services reflected the following: Post fall procedures dated 09/26/2024. Abuse and Neglect dated 09/26/2024 . Review of facility's record in TULIP reflected the incident was not reported to the State Agency. During an interview on 10/01/2024 at 11:01 am, the Van Driver stated she had been driving the facility's van for 2 years. She stated she was trained on how to operate the van prior to driving the van and was trained routinely. The Van Driver stated on 09/23/2024 at about 10:25 am while taking Resident #1 and 2 to dialysis, she had stopped at the red light, when the light changed green, the moment she put her foot on the gas she heard Resident #1 yelling saying she was moving back, and that she hit her head. The Van driver stated she looked over her shoulder and saw that Resident #1's wheelchair tilted back, she couldn't pull over right away because they were in the middle of the road, so she drove a little for safety and to pull to the side. The Van driver stated she parked the van, went to the back where both Residents were and positioned Resident #1 properly in the wheelchair. The Van Driver stated she observed a bump on Resident #1's head, she immediately called the facility, spoke with the Administrator, and 2 other nurses, and was told to take Resident #1 to dialysis. The Van Driver said she called the dialysis center, staff at the center spoke with Resident #1, and the dialysis center staff said to take Resident #1 to dialysis. The Van Driver stated when she got to the dialysis center, the staff were waiting outside for Resident #1, she was assessed before and after taking her in and she was told it was ok to leave. The Van Driver stated she strapped Resident #1 in but was not sure what happened. The Van Driver stated she hadn't driven the van since the incident, she was interviewed by the Administrator and suspended. During an observation and interview on 10/01/2024 at about 11:23 am of the facility's van with the Van Driver, the Van Driver demonstrated how to properly strap a resident in the van. It was observed that there were 4 straps, 1 for each wheel on the wheelchair, 2 seat belts to secure the resident. It was also observed that when a wheelchair was strapped properly, there was no way for the wheelchair observed to tilt or move. The Van Driver was then asked what did she see when she stopped the van and went to check the Resident? The Van Driver touching the right wheel of the wheelchair and stated it was not on proper and saying the wheelchair was strapped. The Van Driver stated she lifted Resident #1's wheelchair but her feet were not in the air. The Van Driver again stated she noted a bump on Resident #1's head that was when she called everyone. The Van driver stated it all happened so fast, she stated Resident #1 was still connected to straps and she didn't know what happened. During an interview on 10/01/2024 at 11:42 am Maintenance Director stated he checked the van monthly and asked the Van Driver to report if the tires and engine lights were on. The Maintenance Director stated they have not had problems with the van. He also stated trainings were done every 6 months on how to secure the wheelchair in the van. The Maintenance Director said he couldn't tell if Resident #1's wheelchair was properly strapped because he was not in the van at the time of the incident . During an interview on 10/01/2024 at about 11:50 am, Resident #2 stated he was in the facility's van on 09/23/2024 when the incident happened with Resident #1. Resident #2 stated he was put in the van first by the Van Driver, strapped and then Resident #1. Resident #2 stated they were at the light, when the Van Driver accelerated, he heard Resident #1 saying she was going back in her chair and that she had hit her head. Resident #2 stated when he turned, he saw Resident #1's feet in the air, her wheelchair was tilted over but he couldn't see Resident #1's head. Resident #2 stated he could help Resident #1 because he was strapped but the front 2 wheels of Resident #1's wheelchair was not strapped. Resident #2 stated the Van Driver couldn't park immediately because they were in the middle lane, other cars were coming on both ends. Resident #1 stated when they parked after the traffic had cleared, the Van Driver got down, had to pick Resident #1 up because her feet were in the air. Resident #2 stated that was the first time such an incident had happened. During an interview on 10/01/2024 at 12:24 pm, Resident #1 was sitting in her room, eating lunch. Resident #1 understood English and spoke a little with demonstration. When asked about the incident on the van, Resident #1 started to yell, saying she fell and hit her head. Resident #1 then started to demonstrate that her feet were in the air while saying it, touching the 2 front wheels of her wheelchair saying it was not hooked. Resident #1 then demonstrated while saying she had the belt strapped around her, her wheelchair went back, and she hit her head while pointing to where she hit her head. The State Surveyor observed a raised bruise area on right parietal head about the size of a nickel. Resident #1 also stated she was scared and that she went to the hospital when she went to dialysis. Resident stated she was not hurting and said, thank you Jesus. During an interview on 10/01/2024 at about 3:48 pm, the Administrator stated he was the abuse and neglect coordinator, and it was his expectation that staff reported any suspicion of abuse and neglect to him immediately. He also stated if there were allegations of abuse or neglect, he in-serviced the staff, investigated, and determined if it had to be reported to the state. He stated he was made aware of the incident with Resident #1, and he initiated an investigation. The Administrator stated according to what he was told, the Van Driver was taking Resident #1 to her routine dialysis, when she accelerated at the light, Resident #1 bumped the top rear of her head. The Administrator stated from the way it was explained to him, it appeared to be a very light bruise. The Administrator stated he took the Van Driver off the van pending investigation, the Resident was sent to the ER and the findings were negative, neurological assessments (exam consist of physical examination to identify signs of disorders affecting the brain, spinal cord, and nerves) were completed accordingly, family and MD/NP notified, safe survey with other residents who rode the van, abuse and neglect in-service with staff, and the Resident would be transported by commercial transport until the van was check out. He stated he asked the Van Driver to explain and show him what had happened. The Administrator stated, My finding is, there was no way possible, this would have happened if the resident was strapped properly, based on expectations and training. Staff were in-serviced on abuse and neglect. The Administrator stated, from the way the incident was explained to him, he did not think it was reportable. The Administrator stated the Van Driver was suspended because he didn't think the Van Driver was saying the truth. The Administrator stated he spoke with Resident #1 and Resident #2, but the Residents were not sure if the wheelchair was strapped properly. The Administrator stated suspicion of abuse and neglect with injury was reportable . Review of facility's policy titled Abuse, Neglect, and Exploitation dated 08/15/2022 reflected: Policy: It is the policy of this facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse neglect, exploitation, and misappropriation of resident property. Neglect means failure of the facility, its employees, or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress. Reporting/Response A The facility will have written procedures that include: 1. Reporting of all alleged violations to the Administrator, state agency, adult protective services, and to all other required agencies (e.g., law enforcement when applicable) within specified timeframes: a. Immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation} involve abuse or result in serious bodily injury, or b. Not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury. The Administrator will follow up with government agencies, during business hours, to confirm the initial report was received, and to report the results of the investigation when final within 5 working days of the incident, as required by state agencies.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to maintain an infection and prevention control progra...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to maintain an infection and prevention control program that included, at a minimum, a system for preventing and controlling infections for 1 (Resident #2) of 2 residents reviewed for blood glucose monitoring. RN A failed to perform hand hygiene and wear gloves while checking Resident #2's blood glucose. This failure place residents at risk of infections. Findings included: Review of Resident #2's face sheet dated 10/01/2024 reflected a [AGE] year-old male admitted to the facility on [DATE] and readmission date of 04/02/2024 with diagnoses that included end stage renal disease, type 2 diabetes mellitus, peripheral vascular disease, and dependence on renal dialysis. Review of Resident #2's care plan initiated 02/13//2024 reflected Resident #2 had an ADL self-care performance deficit related to right below the knee amputation, independent with all ADL's and driving. It was also reflected Resident #1 was at risk for fluid volume overload or potential fluid volume overload related to end stage kidney disease. Review of Resident #2's Nursing Home Quarterly MDS assessment dated [DATE] reflected a BIMS score of 12 indicating moderate cognitive impairment. Review of Resident #2's physician orders reflected: Insulin Aspart Injection Solution 100 UNIT/ML (Insulin Aspart) Inject as per sliding scale subcutaneously before meals and at bedtime for DM dated 04/02/2024. During an observation on 10/01/2024 at about 12:02 pm, RN A walked into Resident #2's room to check his blood glucose for lunch, ungloved hands with a glucometer machine, test strip, a lancet, an alcohol pad, and a 2x2 gauze. RN A did not perform hand hygiene after entering the room, did not wear gloves, she took Resident #2's finger, and disinfected it with the alcohol pad. RN A then used her ungloved hands and dried Resident #2's finger, thereby disinfecting the finger. RN A then stuck Resident #2's finger with the lancet and put a blood sample on the test strip that was inserted in the glucometer. RN A then used the 2x2 gauze to wipe the blood off Resident #2's finger with her ungloved hands. RN A walked out Resident #2's room without hand hygiene, touching the doorknob. During an interview on 10/01/2024 at 12:10 pm Resident #2 stated the staff always checked his blood glucose without wearing gloves. Resident #2 also stated you don't know what the staff have touched, and they were touching you with ungloved hands. During an interview on 10/01/2024 at about 12:39 pm RN A stated, I didn't wear gloves, I was supposed to allow the alcohol to air dry. We wear gloves to protect the residents and the staff from infection. I do not want to transmit infection from the resident to me or from me to the resident. I do not know what to say, I know that was not right, he was my last resident to do accu check and I was hurrying to go to the dining hall. During an interview on 10/01/2024 at about 2:57 pm, the DON stated there was no excuse for what RNA did when checking Resident #2's blood glucose. The DON stated RN A should have knocked on the Resident #2's door, wash her hands, wore gloves, cleaned Resident #2's finger, allowed it to air dry, and took the blood sample. The DON stated gloves should be worn when coming in contact with Resident's bodily fluids, for infection control, protecting the resident, and the staff. The DON stated she expected the staff to follow the checkoff steps for checking blood glucose. The DON stated RN A told her what had happened, and she went ahead and in-serviced RN A on infection control and hand hygiene with return demonstration. Review of in-service dated 10/01/2024 titled Infection Control and hand hygiene presented by the DON, signed by RN A. Review of the facility's Glucometer/Fingerstick check off undated reflected: Procedure -- Did the nurse set up equipment prior to starting the procedure? --Clean the Glucometer before use? -- Did the nurse wash hands prior to putting on gloves? -- Identify Resident, ensure privacy, and explained the procedure to the resident? -- Place barrier down for equipment? -- Clean the finger of the patient with alcohol pad and allow the area to dry? -- Place test strip and lancet in sharps container after the procedure was performed. -- Disposed of gloves and washed hands before touching anything else and exiting the room. -- Re-glove and disinfect glucometer with germicidal (must remain wet for 2 minutes) ·and allowing it to air dry for the appropriate amount of time? -- After cleaning glucometer if placed on top of cart was the area cleaned with a POI wipe or was a barrier provided? --Disposed of gloves and rewashed hands? Review of the facility's policy titled Hand Hygiene dated 10/24/2022 reflected: (Policy: All staff will perform proper hand hygiene procedures to prevent the spread of infection to other personnel, residents, and visitors. This applies to all staff working in all locations within the facility. Definitions: Hand hygiene is a general term for cleaning your hands by handwashing with soap and water or the use of an antiseptic hand rub, also known as alcohol-based hand rub. a. The use of gloves does not replace hand hygiene. If your task requires gloves, perform hand hygiene prior to donning gloves, and immediately after removing gloves. Review of the facility's policy titled Infection Prevention and Control Program dated 05/13/2023 reflected: Policy: This facility has established and maintains an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections as per accepted national standards and guidelines. Standard Precautions: a. All staff shall assume that all residents are potentially infected or colonized with an organism that could be transmitted during the course of providing resident care services. b. Hand hygiene shall be performed in accordance with our facility's established hand hygiene procedures. c. All staff shall use personal protective equipment (PPE) according to established facility policy governing the use of PPE. d. Licensed staff shall adhere to safe injection and medication administration practices, as described in relevant facility policies. Staff Education: a. All staff shall receive training, relevant to their specific roles and responsibilities, regarding the facility's infection prevention and control program, including policies and procedures related to their job function. b. All staff shall demonstrate competence in relevant infection control practices. c. Direct care staff shall demonstrate competence in resident care procedures established by our facility.
Sept 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that residents received treatment and care in accordance wit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices for one (Resident #1) of three residents reviewed for quality of care. The facility failed to check Resident #1's glucose level or A1C for five months after he was admitted to the facility with a diagnosis of type II diabetes and was recently discontinued from Metformin and Trulicity (medications utilized to manage high blood glucose levels with individuals with type II diabetes) at the hospital. These failures could place residents at risk of not receiving necessary medical care, harm, and hospitalization. Findings included: Review of Resident #1's undated face sheet reflected a [AGE] year-old male who was admitted to the facility on [DATE] and discharged on 08/25/24 with diagnoses including type II diabetes, stroke, hypertension (high blood pressure), and vascular dementia (a type of dementia caused by brain damage from impaired blood flow to the brain). Review of Resident #1's quarterly MDS assessment, dated 06/28/24, reflected a BIMS of 7, indicating a severe cognitive impairment. Section I (Active Diagnoses) reflected he had a diagnosis of diabetes. Review of Resident #1's quarterly care plan, dated 08/29/24, reflected he had Diabetes Mellitus with an intervention of fasting serum blood sugars as ordered by the doctor. Review of Resident #1's hospital discharge paperwork, dated from 02/29/24 - 03/23/24, reflected to stop taking the following medications: Metformin - 1 tablet twice a day by mouth, dulaglutide (Trulicity pen) - 0.75 Milligrams every week. Takes on Fridays. Last dose on 02/23/24. During his stay his BS readings were ranging 84 - 123. A1C: 5.4 (normal is below 5.7). Review of Resident #1's BS readings in his EMR, on 09/17/24, reflected his glucose level was never checked for the duration of his stay at the facility. Review of Resident #1's physician order, dated 04/08/24 and ordered by the MD, reflected the following: CBC w/Auto Diff | Comprehensive Metabolic Panel - one time only related to . Type II Diabetes with Mellitus with Unspecified Complications. Review of Resident #1's lab results, dated 04/10/24, reflected a high glucose level of 318 (Reference Range: 82-115 ). Review of Resident #1's physician orders, on 09/17/24, reflected no further lab work was requested after 04/08/24. During a telephone interview on 09/17/24 at 10:52 AM, Resident #1's NP stated if a resident was a diabetic, it would depend on the individual of how often their glucose level (if they were not being administered insulin or diabetic medication) should be checked. She stated the resident's A1C should be checked every three months. She stated labs such as a CBC or CMP tested the glucose level. She stated if there were lab results that showed a blood sugar of 318, she would have expected to have been notified and it should have been addressed. She stated she would have ordered follow-up labs. During a telephone interview on 09/17/24 at 11:34 AM, Resident #1's MD stated if a resident's A1C was normal, regular glucose checks were not necessary. He stated he was notified of Resident #1's glucose of 318 reading in April 2024, but he could have eaten a hamburger or candy bar before the labs were drawn. He stated he could have ordered a fasting glucose check, but his A1C would not have changed since he had been in the hospital. He stated an A1C should be checked every three months unless it was consistently low, then it could be stretched out to every six months. During an interview on 09/17/24 at 11:48 AM, the DON stated if a resident was diabetic and not on diabetic medication, labs (including A1C) should be done every 3-4 months. She stated she was not notified of Resident #1's high glucose reading in April (2024). She stated the nurses should have checked his blood sugar after receiving the results and should have notified the NP. She stated a negative outcome of not drawing appropriate labs in a timely manner could be hyperglycemia or a resident's blood sugar dropping too high or too low. She stated they did not have a policy on lab work or caring for a diabetic resident.
Feb 2024 11 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure individuals with mental health disorders were provided an ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure individuals with mental health disorders were provided an accurate Preadmission Screening and Resident Review (PASRR) Level 1 Screening for 1 of 4 residents reviewed for PASRR (Resident #94). The facility failed to ensure Resident #94 had an accurate PASRR Level 1 Screening indicating a diagnosis of mental illness on 02/26/23. This failure could place residents at risk of not receiving needed individualized care, and specialized services to meet their needs.\ Findings included: Review of Resident #94's face sheet printed on 02/15/24 reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included bipolar disorder (a mental illness that causes extreme mood swings), type 2 diabetes mellitus (a condition that affects the way the body processes blood sugar), hypertension (high blood pressure), and Bell's Palsy (a condition that causes temporary weakness or paralysis of the muscles in the face). Review of Resident #94's quarterly MDS assessment dated [DATE], Section C (Cognitive Patterns) reflected a BIMS score of 14 indicating intact cognition. Section I (Active Diagnoses) reflected bipolar disorder and post-traumatic stress disorder. Review of Resident #94's comprehensive care plan, revised 09/25/23, reflected the resident had a mood problem related to adjustment disorder and bipolar disorder. The interventions included behavioral health consults as needed (psycho-geriatric team, psychiatrist, etc.). The interventions did not include a PASRR screening. Review of Resident #94's consultation notes from the acute care hospital stay 02/19/23 through 02/26/23 reflected a current diagnosis of bipolar disorder. Review of Resident #94's PASRR Level 1 Screening dated 02/26/23, section C0100. Mental Illness reflected there was no evidence or an indicator this was an individual that had a mental illness. During an interview on 02/15/24 at 3:00 PM with LVN D, she stated the PASRR screenings were usually done prior to admission. If they found out the screening was not accurate or a mental illness diagnosis was later added, they entered an edit in the computer system for PASRRs. During an interview on 02/15/24 at 3:04 PM with LVN E, she verified Resident #94 had no mental illness on her PASRR Level 1 Screening. She verified Resident #94 had a diagnosis of bipolar disorder . She stated that bipolar disorder is considered a mental illness diagnosis. She stated she was responsible for the PASRRs on the long-term residents. When asked if she had edited the screening to reflect the mental illness diagnosis, she stated the resident did not qualify . She stated the resident had not had an inpatient psychiatric or rehabilitation stay so she did not qualify. She stated they follow the THHS guidelines for completing the form. During an interview on 02/16/24 at 12:57 PM the DON stated the MDS nurses were responsible for the PASRRs. She stated she expected them to reach out to whoever could update the PASRR if there was an error a new diagnosis . The DON stated residents may not get the services needed if the screenings were not accurate. During an interview on 02/16/24 at 1:54 PM, the Administrator stated the MDS nurses were responsible for completing and monitoring the PASRRs. He stated he expected the PASRRs were completed accurately and timely. He stated the MDS nurses and rehab oversaw the PASRR process but as the administrator, he was ultimately responsible for monitoring the process. Review of THHS Detailed Item by Item Guide for Referring Entities to Complete the PASRR Level 1 Screening Form dated June 2023, reflected in part, . C0100. Mental Illness - Is there evidence or an indicator this is an individual that has a Mental Illness? 0. No 1. Yes. Examples of MI diagnoses are Schizophrenia, Mood Disorder (Bipolar Disorder, Major Depressive Disorder, or other mood disorder) . Post-Traumatic Stress Syndrome .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0687 (Tag F0687)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure all residents were provided foot care and treat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure all residents were provided foot care and treatment, in accordance with professional standards of practice, for 2 of 8 (Resident #72 and Resident #82) residents reviewed for podiatry care. The facility failed to ensure Resident #72 and Resident #82 received podiatry care. This failure placed residents at risk of untreated podiatry issues, long nails, skin tears, and infection. Findings included: A record review of Resident #72 face sheet dated 2/14/2024 reflected a [AGE] year-old male admitted on [DATE] with diagnoses of unspecified dementia, age-related physical debility (weakness), phantom limb syndrome (the ability to feel sensations and even pain in a limb or limbs that no longer exist), and gastro-esophageal reflux disease (acid reflux). A record review of Resident #72's quarterly MDS assessment dated [DATE] reflected a BIMS score of 12, which indicated minimally impaired cognition. A record review of Resident #72's care plan last revised on 12/13/2023 reflected he was at risk for impaired skin integrity related to impaired circulation and required podiatry consults if clinically indicated. A record review of the facility's document titled Attending Physician Request for Services/Consultation dated 10/14/2021 reflected the Medical Director recommended podiatry services for Resident #72 due to thickened, dystrophic, and/or painful nails with increased risk of infection. A record review of the facility's signed consent for podiatry services dated 10/26/2021 reflected Resident #72 was referred for podiatry services. A record review of the facility's document titled Patients with 'Do Not Treat' status dated 12/14/20-12/18/23 reflected Resident #72 was on the do not treat list with comments that reflected he requests removal from podiatric services. A record review of the facility's document titled Quality Assurance for podiatry dated 1/01/2022-12/17/2023 reflected Resident #72 had received podiatry services on the following dates without any refusals documented on the following dates: 1/06/2023, 4/07/2023, 6/08/2023, 8/15/2023, and 10/20/2023. A record review of Resident #72's progress notes dated 10/14/2023-2/14/2024 reflected no documented refusals of podiatry or foot care. A record review of Resident #82's face sheet dated 2/14/2024 reflected an [AGE] year-old male admitted on [DATE] with diagnoses of cellulitis of right lower limb (infection), type 2 diabetes (uncontrolled blood sugar) with unspecified complications, morbid (severe) obesity (overweight), peripheral vascular disease (poor blood circulation) and hypertension (high blood pressure). A record review of Resident #82's 5-day admissions MDS assessment dated [DATE] reflected a BIMS of 15, which indicated no cognitive impairment. A record review of Resident #82's care plan last revised on 2/13/2024 reflected he had ADL self-care performance deficit, required extensive-total assistance by 1 staff with personal hygiene, and was at risk for impaired skin integrity due to immobility and incontinence. A record review of Resident #82's progress note dated 12/20/2023 authored by the Treatment Nurse reflected Resident #82 had just been admitted to the facility and had long toenails. A record review of Resident #82's progress notes dated 12/15/2023-2/15/2024 reflected no documented refusals of podiatry or foot care. A record review of Resident #82's undated admissions packet reflected he had requested podiatry care upon admission. A record review of the facility's document titled Podiatry Group Schedule dated 1/24/2024 reflected Resident #72 and Resident #82 had not been seen during the Podiatrist's last visit to the facility. A record review of the facility's document titled Podiatry Group Schedule dated 2/16/2024 reflected Resident #72 and Resident #82 were not on the list of residents scheduled to be seen at the next visit. During an observation and interview on 2/13/2024 at 12:10 p.m., Resident #82 was observed sitting in his wheelchair in his room. Resident #82 stated he had not seen a podiatrist since he was admitted to the facility and said he used to receive podiatry care once or twice a month. During an interview on 2/14/2024 at 3:51 p.m., the SW stated in regard to the facility's policy on obtaining podiatry care for residents, that family would let her know if residents needed services, she would ask families during care plans, nursing would let her know or she would ask interviewable residents if they wanted services. The SW stated yes she was responsible for initiating that process. The SW stated Resident #82 was at the facility for skilled rehab and those residents did not receive services. The SW stated she had not asked Resident #82 if he needed podiatry services because he had been seen by wound care and they managed his feet. The SW then stated no wound care did not include podiatry care. The SW stated she typically did not ask residents who were on skilled services if they needed podiatry care because they were discharged by the time the podiatrist came. The SW stated Resident #82 had not requested podiatry services. The SW stated the Podiatrist came to the facility once or twice a month. The SW stated residents could be on skilled services for up to 100 days, and if residents were there long-term, she would ask them if they wanted podiatry services during their care plan meetings. The SW stated she was unaware of Resident #82 needing podiatry services and he had not been seen by the Podiatrist. During an observation and interview on 2/14/2024 at 4:15 p.m., Resident #82 was observed in his room. Resident #82 stated he had not mentioned to staff that he needed to see a podiatrist and he used to go twice a month. Resident #82 stated the wound care doctor did not do anything with his toenails, just his wounds. Resident #82's right big toenail was observed to be yellow, lifted from the nail bed, and with a dark unidentifiable substance underneath the nail. There were no odors and Resident #82 denied pain in his toes. During an interview on 2/14/2024 at 4:31 p.m., the Treatment Nurse stated Resident #82 was on the list to be seen by the Podiatrist. The Treatment Nurse stated she had told the SW about a week or two ago that Resident #82 needed to be seen by the Podiatrist. The Treatment Nurse stated she had seen Resident #82's toenails, they needed to be trimmed down, and some looked like they might be ready to fall off. The Treatment Nurse stated when Resident #82 was first admitted , he had dead skin around his toes and after a couple of weeks of being at the facility and after having received showers, she noticed his toenails needed attention. The Treatment Nurse stated she believed the dark unidentifiable substance underneath his nails was dried, dead skin or dirt. The Treatment Nurse stated her request for Resident #82 to receive podiatry services was verbal and not documented. The Treatment Nurses stated I don't know when asked if it had fallen through the cracks. The Treatment Nurses stated she did not know if there was a reason why residents on skilled services would not receive podiatry care but no there was no reason why skilled residents would not receive the same care as long-term residents. The Treatment Nurse stated no one was denied podiatry care and if it were not covered, a resident would be seen by a podiatrist outside the facility. During an interview on 2/15/2024 at 9:01 a.m., the Administrator stated the facility did not have a policy on podiatry or foot care. During an observation interview on 2/15/2024 at 11:58 a.m., the SW stated let me see if Resident #72 received podiatry services. The SW then stated Resident #72 had originally been on services but had declined. The SW stated she did not know why Resident #72 had declined or when. The SW pulled up podiatry notes on her computer and referenced an entry dated April 2022 notating Resident #72 had declined to be seen on one day of that month. The SW stated, [Resident #72] most of the time refuses. The SW stated if residents refused multiple times, the Podiatrist placed them on the do not treat list. The SW stated she referred Resident #72 for podiatry services in 2021 and he's been refusing since he was referred. When asked where that was documented, the SW began looking through paperwork and did not answer. During an interview on 2/15/2-24 at 12:49 p.m., the Podiatrist stated she had worked at the facility for five years. When asked why Resident #72 was on the do not treat list, the Podiatrist stated she was not the one who placed him on that list, it was the podiatry group, and usually it was due to an insurance issue. The Podiatrist stated if the resident changed to an HMO type of insurance, she would not see them due to her not being an available provider through that plan. The Podiatrist stated the SW could call the podiatry group to find out about whether there was an insurance issue for Resident #72. The Podiatrist stated Resident #72 probably still needs to have his toenails trimmed. The Podiatrist stated Resident #82 did not have a signed consent for podiatry services in her system and was probably not receiving podiatry services. The Podiatrist stated she had no notes on Resident #82 and it appeared he had never been seen. The Podiatrist stated if skilled residents did not have Medicare part B or a secondary insurance plan that covered doctor's visits, she would not be paid for the services. The Podiatrist stated if a resident did not have a secondary insurance, the facility could ask the resident or family if they wanted to pay out of pocket for podiatry services. The Podiatrist stated the SW could better explain the options for skilled residents to receive podiatry care. The Podiatrist stated she worked with residents on skilled services and I know there is a way for it to happen. The Podiatrist stated if residents who required podiatry care did not receive services, the way it could affect them depended. She stated if a toenail had mycosis (fungus) residents could get a secondary bacterial infection and sometimes if the nail grew thick and tall, it could get caught on a sock or could get pulled off. The Podiatrist stated if nails were curly and long, they would dig into residents' skin, which could cause a laceration, pain, and infection. During an observation and interview on 2/15/2024 at 5:18 p.m., Resident #72 was observed in his room. Resident #72's right fourth metatarsal (toe next to pinky toe) nail was observed to be overgrown and resting against the skin of the adjacent toe. Resident #72 stated the Podiatrist came the day prior (2/14/2024), saw his roommate, but the Podiatrist did not meet with Resident #72. Resident #72 stated yes he still wanted podiatry services and no he had not requested services be discontinued. Resident #72 stated it had been a couple months since he was last seen by the Podiatrist, but he could not remember exactly how long it had been. During an interview on 2/16/2024 at 12:30 p.m., the DON stated the policy on providing podiatry care, that's [the] SW and she does everything with podiatry, dental and optometry. The DON stated the SW monitored to ensure residents received those services. The DON stated residents who required services were identified through nursing and family requests. The DON stated she was not sure how the SW was trained to identify residents who needed services and initiating those services. The DON stated she had seen Resident #82 upon admission, but he had a surgical boot, so his toenails were not visible. The DON stated skilled and non-skilled residents should receive the same care. The DON stated yes definitely she would expect to see more than one refusal documented prior to placing a resident on the do not treat list. The DON stated she had not seen Resident #72's toes recently. The DON stated Resident #72 family member had stated that Resident #72 refused everything. The DON stated she did not know the SW's process for preventing lapses in podiatry care. The DON observed a picture of Resident #82's toenails taken on 2/14/2024 at 4:20 p.m. and stated the dark unidentifiable substance underneath his toes looked like dried blood. The DON observed a picture of Resident #72's toenails taken on 2/14/2024 at 5:19 p.m. and stated the fourth metatarsal toenail looked long to her. The DON stated she did not know who placed Resident #72 on the do not treat list or for what reason. She stated, that would be [the SW]. The DON stated the corporate social worker and the Administrator monitored to ensure residents received podiatry services. The DON stated if a resident did not receive podiatry care, especially in diabetes, toes can cut into skin, causing harm to skin, and possible infection. During an interview on 2/16/2024 at 1:55 p.m., the Administrator stated if residents needed podiatry care, they should get the care. The Administrator stated resident who needed care were identified through their admissions paperwork, through resident requests and through staff observations of residents that needed services. The Administrator stated Resident #72 refused podiatry care but was not sure if it was documented. The Administrator stated if residents refused podiatry care, they were put on the do not treat list and Resident #72 denied treatment at some point. The Administrator stated he thought the SW meant to say that skilled residents were not in the facility long enough to be determined to have that service. The Administrator stated medically, he could not say exactly what could happen to residents if they did not receive proper foot care. A record review of the facility's in-services dated December 2022-February 2024 reflected no in-service training on nail care, podiatry care, or foot care. A record review of the facility's policy titled Activities of Daily Living (ADLs) dated 5/26/2023 reflected the following: Policy: The facility will, based on the resident's comprehensive assessment and consistent with the resident's needs and choices ensure a resident's abilities, in ADLs do not deteriorate unless deterioration is unavoidable. Care and services will be provided for the following activities of daily living: 1. Bathing, dressing, grooming and oral care; Policy Explanation and Compliance Guidelines: 3. A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to ensure that the resident environment remains as free...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to ensure that the resident environment remains as free of accident hazards as is possible or prevent accidents for 2 of 2 residents (Resident #12 and #77) reviewed for accidents and hazards in that: The facility failed to ensure Resident #12 and Resident #77 had fall mats in place in accordance with physician's orders and care plans. This failure could place residents at risk for injury. The findings included: Record review of Resident #12's face sheet dated 02/15/24 revealed an [AGE] year old female admitted [DATE] with a diagnoses of unspecified dementia-moderate-with anxiety (group of symptoms that affects memory, thinking, and interferes with daily life), atherosclerotic heart disease of native coronary artery without angina pectoris (narrowing or blocked arteries), mixed hyperlipidemia (abnormally high levels of any or all lipids or lipoprotein in the blood), essential (primary) hypertension, repeated falls, age related physical debility, dysphagia, cognitive communication deficit, unsteadiness on feet, lack of coordination, and type 2 diabetes mellitus with unspecified complications (metabolic disorder in which the body has high sugar levels for prolonged periods of time). The face sheet also reflected Resident #12 resided in the secure unit. Record review of Resident #12's MDS dated [DATE] revealed BIMS score of 03 suggesting severe cognitive impairment. Record review of Resident #12's care plan last revised 11/07/23 revealed resident has had an actual fall with serious injury poor balance, poor communication/ comprehension, unsteady gait. with an intervention initiated on 10/21/23 of floormat next to bed. Record review of Resident #77s face sheet dated 02/15/24 revealed an [AGE] year-old female admitted on [DATE] with a diagnoses of unspecified dementia-unspecified severity-with other behavioral disturbance (group of symptoms that affects memory, thinking, and interferes with daily life), hypothyroidism unspecified (condition resulting from a decreased production on thyroid hormones), depression unspecified, traumatic subdural hemorrhage without loss of consciousness-sequela ( a type of bleeding inside the head, blood collecting under the dura mater) and age-related debility. The face sheet also revealed Resident #77 resided in the secure unit and was under hospice care. Record review of Resident #77's MDS dated [DATE] revealed a BIMS score of 03 suggesting severe cognitive impairment. The MDS revealed history of falls. Record review of Resident #77's care plan last revised on 01/02/24 revealed resident was high risk of falls related to ambulating unsafely, weakness, and debility with interventions of following facility fall protocol. Record review of Resident #77's fall risk evaluation dated 02/13/24 revealed a score of 19 suggesting high risk for falls. Record Review of Resident #77's physician's orders reflected an order dated 12/21/23 for low bed, wheelchair, and fall mat. Record review of Resident #77's facility and hospice delineation of duties signed 12/21/23 by hospice representative and facility representative revealed Durable medical equipment required/provided was marked yes with low bed, wheelchair, and fall mat. During an observation on 02/14/24 at 05:25 PM of Resident #12 and Resident #77's shared room revealed Resident# 12 did not have a floormat at bedside. A floormat was observed next to Resident #77's bed only. During an interview on 02/14/24 at 12:02 PM with Resident #12's family member, she stated she had concerns over Resident# 12 being a high fall risk with a history of falls with fractures and was concerned because Resident #12 would never have a fall mat at bedside when the family member came to visit. Resident #12's family stated she had requested a fall mat from the facility during a previous visit and the facility told her one would be provided. Resident #12's family stated she has visited since the request was made and had still not seen a fall mat in place. During an interview and observation on 02/15/24 at 01:30 with the ADON, observed only one fall mat in Resident#12 and Resident #77's shared room. The ADON stated that Resident #12 was supposed to have a floormat and was observed taking the floormat from Resident #77's bedside and moving it to Resident #12's bedside. She stated that she believed Resident #77 did not need a fall mat and she believed someone kept going into the residents shared room and moving the fall mat from Resident# 12's bedside to Resident #77's bedside. After review of Residents #77's orders, the ADON stated that the order was put in by hospice for DME reflecting fall mat and said it was a suggestion. During an interview on 02/16/24 at 12:10 PM with the DON, she stated if a fall mat is in the care plan or in the physician's orders then it is not a suggestion and it is her expectation that the residents have a fall mat. She stated the only time it is used on an as needed basis is if the order was written PRN. The DON stated a potential negative outcome to not having a fall mat is the resident could get an injury from a fall. During an interview on 02/16/24 at 01:50 PM with the Administrator, he stated it is his expectation for a fall mat to be in place for a resident who requires one based on a need identified through the care plan and assessments or orders. He stated it is the responsibility of nursing staff to ensure that the fall mat is always in place. He said a negative outcome to not having a fall mat in place for a resident who required one would be the resident could have a fall with injury. Record review of facility policy titled Fall Prevention program with an implemented date of 08/15/22 reflected: Policy: Each resident will be assessed for fall risk and will receive care and services in accordance with their individualized level of risk to minimize the likelihood of falls. 1. The facility utilizes a standardized risk assessment for determining a residents fall risk. a. The risk assessment categorizes residents according to low or high risk. b. For identification purposes the facility utilizes high risk and low risk using the scoring method designated on the risk assessment. 2. Upon admission the nurse will complete a fall risk assessment along with the admission assessment to determine the resident's level of fall risk. 3. The nurse will indicate the residents fall risk and initiate interventions on the resident's baseline care plan in accordance with the resident's level of risk. High risk protocols: 1. Provide interventions that address unique risk factors measured by the risk assessment tool: medications, psychological, cognitive status, or recent change in functional status. 2. Provide additional interventions as directed by the resident's assessment including but not limited to: a. Assistive devices. b. Increased frequency of rounds. c. Sitter, if indicated. d. Medication regimen review. e. Low bed. f. Alternate call system access if available. g. Scheduled ambulation or toileting assistance. h. Family/ caregiver education. i. Therapy services referral.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews the facility failed to ensure that licensed nurses have the specific compet...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews the facility failed to ensure that licensed nurses have the specific competencies and skill sets necessary to care for residents' needs, as identified through resident assessments, and described in the plan of care for 1 of 1 resident (Resident #212 ) reviewed for nursing services. The facility failed to ensure the DON was competent in policy and procedure in PICC line removal for Resident #212. These failures could result in residents receiving inadequate nursing care and decreased quality of life. Findings included: Record review of Resident #212's face sheet dated 02/15/24 revealed a [AGE] year-old female admitted [DATE] with a diagnoses of acute and subacute infective endocarditis (an infection of the endocardial surfaces of the heart, which includes one or more heart valves), essential (primary) hypertension (high blood pressure), chronic viral Hepatitis C (viral infection that causes inflammation of the liver), opioid abuse uncomplicated, anxiety disorder unspecified (fear characterized by behavioral disturbances), and polyneuropathy unspecified (damage to multiple peripheral nerves). Record review of Resident #212's BIMS assessment completed and signed on 02/07/24 revealed a score of 15 suggesting cognition is intact. Record review of Resident# 212's care plan revised 02/04/24 revealed the resident was on IV antibiotic therapy related to endocarditis (an infection of the endocardial surfaces of the heart, which includes one or more heart valves). Record review of Resident #212's physicians orders 02/14/24 at 11:00 AM revealed orders effective 02/01/24- 02/12/24 reflecting an order for Penicillin G Potassium Injection Solution Reconstituted 20000000 UNIT (Penicillin G Potassium) Use 18 million units intravenously one time a day for INFECTIVE ENDOCARDITIS CONTINUOUS INFUSION IN 1L NS. Review of the treatment record reflected treatment on 02/02/24 through 02/09/24 was administered at 10:00 PM, and 02/10/24 through 02/12/24 was administered at 02:00 PM route via IV left arm PICC line. Record review of Resident #212's nursing progress notes revealed a note on 02/12/24 at 11:14 AM entered by LVN M that reflected, Resident has order to remove the PICC line after the completion of the ongoing dose of antibiotic . The resident was made aware of the order to remove the line today. No documentation was available reflecting who removed the PICC line, physicians orders reflected PICC line to be removed 02/12/24. Record review of Resident #212's nursing progress notes reflected a late entry created 02/15/24 at 10:00 AM by the DON that reflected, PICC line removed from resident by this nurse. Sterile gauze placed on insertion site after removal and pressure dressing applied. Tip of PICC intact. Resident tolerated well. During an interview on 02/15/24 at 09:46 AM with LVN M via phone call, she stated that the DON was the one who removed the PICC line from Resident #212. During an interview on 12/15/24 at 09:50 AM with the DON, she stated she was the nurse who removed the PICC line from Resident #212. The DON stated PICC line removal was a sterile procedure. She said alcohol was used to remove the adhesive from the exterior around the IV site, she put gauze at the insertion site and pulled the catheter out and then checked to make sure the tip was intact. The DON then stated she applied pressure for 5 minutes, then instructed the resident to leave the kerlix (gauze bandage roll) applied after as a pressure dressing. The DON stated they did not measure the catheter after the removal because that was done at the hospital before the insertion of the catheter. The DON stated they used the Lippincott as their IV/ central line policy. During an interview on 02/16/24 at 09:29 AM with Resident #212, she stated she was sitting up when they pulled out her PICC line. She stated she does not remember being asked to hold her breath and stated, they just came in and did it. Resident #212 stated they put a square white bandage over the site with a little piece of gauze and was told to hold pressure on it until the bleeding stops. She said she removed her own bandage after the bleeding stopped. During an interview on 2/16/24 at 10:14 AM with HR, she said they have certification for IVs for nursing but not competency-based assessments, that the facility does not do competency-based trainings for IVs. HR then provided a certificate of nursing education with the DON's name titled, Introduction to IV Therapy dated September 6-7, 2022. During an interview with the DON on 02/16/24 at 12:10 PM she stated Resident# 212 was laying down in a supine position when the PICC line was removed. She stated when the catheter was out it appeared purple with little black dots, the tip was at the dot after 40 so the measurement would've been 40-41. The DON stated she did not have a measuring tape to measure the catheter after it was removed, so it was not measured. The DON stated she also did not have the original insertion length to compare the catheter after it was removed because that was done at the hospital, and they do not request those records. The DON stated she knows it must be measured based on her previous experience of removing PICC lines in a hospital setting. The DON stated she used sterile gauze that she taped with kerlix and held pressure for a few minutes. The DON said the removal of a PICC line should be documented the day it is removed, and she knows it was not documented when it should have been. She said the potential outcomes to not following the proper procedure for removal would be a potential risk for infection, air embolism, and bleeding . During an interview on 02/16/24 at 01:50 PM with the Administrator, he stated nursing staff should be documenting procedures such as removing a PICC line as soon as possible. He stated he does not have much knowledge on the actual PICC line process/ procedure, but it is his expectation that the documentation is happening right after the procedures. Record review of the facility IV/ Central line policy, the Lippincott Nursing Procedures Seventh Edition published 2015 revealed the following: Removing a PICC 1. Verify the practitioners order to discontinue the catheter. 2. Gather and prepare the necessary supplies. 3. Perform hand hygiene. 4. Confirm the patient identity using at least two patient identifiers. 5. Explain the procedure to the patient to reduce anxiety and promote cooperation. 6. Instruct the patient in how to perform the Valsalva maneuver (involves forceful exhalation and can test cardiac and autonomic nervous function) during removal to prevent air embolism if contraindicated have him exhale instead. 7. Put on gloves and other personal protective equipment as indicated. 8. Position the patient in the Trendelenburg position (flat on the back on a 15-30-degree incline with the feet elevated above the head), when possible, if not possible assist the patient to a recumbent position (lying horizontally, such as when sleeping) so that the insertion site is at or below heart level to reduce the risk of air embolism. 9. Discontinue all infusions and document infused in the patient's intake and output record. 10. Place a fluid in permeable pad under the patient's arm. 11. Stabilize the catheter at the hub with one hand. 12. Carefully remove the dressing beginning at the device hub and gently pulling the dressing perpendicular to the skin toward the insertion site to prevent skin tearing or stripping. 13. If the catheter is secured with the secure device, remove the device, if the catheter secured with sutures carefully cut and remove them. 14. Assess the site for signs of infection, including swelling, drainage, redness, and inflammation. 15. Apply gauze to the insertion site; with your dominant hand, slowly withdraw the catheter using gentle, even pressure. Note that the catheter should come out easily if you feel resistance, stop, and notify practitioner. 16. After successful removal of the catheter, apply manual pressure to the site with gauze pad until homeostasis is achieved. (1 to 5 minutes is recommended.) 17. Cover the site with petroleum-based ointment, sterile, gauze pad, and a sterile, occlusive dressing to seal the skin to vein tract, and reduce the risk of air embolus. 18. Assess the integrity of the removed catheter. Compare the length of the catheter with the original insertion length to ensure that the entire catheter has been removed. If you note any damage, notify the practitioner, and assess the patient for signs and symptoms of catheter embolism. 19. **Note that a chest x-ray may be needed for further evaluation. ** 20. Instruct the patient to remain lying recumbent for 30 minutes after removal. 21. Dispose of supplies in the appropriate receptacles. 22. Remove and discard your gloves and any other personal protective equipment worn. 23. Perform hand hygiene. Document the procedure 1. Document the entire procedure, including site, preparation, infection, prevention, and safety precautions, taken; the date and time of insertion; the number and location of insertion attempts; functionality of the device; local anesthetic used; method of insertion; and any problems with catheter placement. Also document the gauge length and type of catheter as well as the insertion location. Record the external length of the catheter at the time of placement. Note the lot number and manufacturer. Document unexpected outcomes, and your interventions. Document that the anatomic location of the catheter tip was confirmed by x-ray before initial use. Complete the insertion checklist. 2. Document the time, type, and amount of flush solution used as well as any resistance to flushing. Document whether the patient experienced any pain or discomfort during flushing. 3. Document PICC removal interventions, and the condition, length, and site of the catheter. 4. Document any teaching provided to the patient and his/her family and their understanding of the teaching.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure all residents who had not used psychotropic dru...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure all residents who had not used psychotropic drugs were not given those drugs and that all residents on psychotropic drugs received a gradual dose reduction for 1 of 8 (Resident #31) residents reviewed for psychotropic drugs. The facility failed to ensure Resident #31 had a preexisting mental illness for which psychotropic drugs (Cymbalta and Zyprexia) would be warranted. The facility failed to ensure Resident #31 received a gradual dose reduction for Cymbalta (antidepressant) and Zyprexia (antipsychotic). These failures placed residents at risk of unnecessary psychotropic drug use. Finings included: A record review of Resident #31's face sheet dated 2/15/2024 reflected a [AGE] year-old female readmitted on [DATE] with diagnoses of neurocognitive disorder with Lewy bodies (type of dementia), type 2 diabetes (uncontrolled blood sugar), hypertension (high blood pressure), major depressive disorder (depression), vascular dementia with psychotic disturbance (type of dementia), Alzheimer's disease, mood disorder due to known physiological condition with depressive features, delusional disorders and insomnia. A record review of Resident #31's quarterly MDS assessment dated [DATE] reflected a BIMS score of 9, which indicated moderately impaired cognition. A record review of Resident #31's care plan last revised on 2/03/2024 reflected she had Lewy body dementia and used antipsychotic medication. The care plan did not reflect a diagnosis or delusional disorder, history of delusions, a diagnosis of mood disorder, or history of mood disorder. A record review of Resident #31's order history for Cymbalta reflected 30 mg daily was ordered on 5/12/2023 for mood disorder due to known physiological condition. A record review of Resident #31's order dated 11/21/2023 reflected an active order for Cymbalta 60 mg daily for mood disorder due to known physiological condition. A record review of Resident #31's order history for Zyprexa reflected 5 mg daily was ordered on 2/23/2023 for delusional disorder. A record review of Resident #31's order dated 8/05/2023 reflected an active order for Zyprexa 10 mg daily for delusional disorder. A record review of Resident #31's discontinued and completed orders reflected she was ordered Aricept on 6/03/2021 for dementia. An order with end date of 11/08/2023 reflected Resident #31 stopped taking Aricept for dementia in November of 2023. A record review of the facility's document titled Psychiatric Progress Note dated 4/14/2021 authored by the CNS reflected the following: All psychiatric symptoms are denied. Resident reports no depression or anxiety. Sleep is adequate and appetite is good. Delusions and altered perceptions are denied. No somatic complaints are expressed. No needs are indicated. A record review of the facility's document titled Psychiatric Progress Note dated 8/11/2023 authored by the CNS reflected no previous diagnosis of major mental illness. A record review of the facility's Medication Regimen Review dated 3/13/2023-3/13/2023 authored by RPh B reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 4/05/2023-4/06/2023 authored by RPh B reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 5/09/2023-5/10/2023 authored by RPh B reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 6/06/2023-6/08/2023 authored by RPh B reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 7/13/2023-7/14/2023 authored by RPh B reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 8/04/2023-8/07/2023 authored by RPh B reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 9/06/2023-9/8/2023 authored by RPh B reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 10/10/2023-10/12/2023 authored by RPh B reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 11/13/2023-11/15/2023 authored by RPh A reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 12/11/2023-12/14/2023 authored by RPh A reflected no recommendations for Resident #31's medication regimen. A record review of the facility's Medication Regimen Review dated 1/10/2024-1/12/2024 authored by RPh A reflected no recommendations for Resident #31's medication regimen. During an observation and interview on 2/14/2024 at 11:52 a.m., Resident #31 was observed in the dining room on her cell phone. Resident #31 did not speak much, was unable to hold a conversation, and turned away when spoken to. During an interview on 2/16/2024 at 8:57 a.m., Resident #31's family member stated Resident #31 had started to have delusions about one year before being diagnosed with dementia, and he believed her symptoms were related to her dementia diagnosis. Resident #31's family member stated Resident #31 had seen little people, fairies, had heard voices in her head, and said those were symptoms of Lewy body dementia. Resident #31's family member denied Resident #31 having any history of mental illness, stated her symptoms were attributed to her diagnosis of dementia, and said Resident #31 had not been previously prescribed Cymbalta and Zyprexa prior to being admitted to the facility. During an interview on 2/14/2024 at 4:33 p.m., RPh A stated she started working at the facility around Thanksgiving of last year (November of 2023) and said, I don't know these patients very well yet at all. RPh A stated, it would be when asked if Zyprexa was contraindicated with dementia. RPh A stated it was up to the psychiatrist for a resident to be on antipsychotics and they would take it on a case by case basis regarding residents with dementia. RPh A stated she did not see that Resident #31 was on any medication for dementia. RPh A stated, Now that I know it's her diagnosis and the Lewy bodies . Oh, I see Alzheimer's and dementia, and well you got me on that. When asked why Resident #31 had not had a GDR for Cymbalta or Zyprexa, RPh A stated, As a matter of fact, I'm doing it this month. RPh A stated there was increased risk of stroke with residents with dementia taking antipsychotics and that's why we don't like to give antipsychotics to residents who have dementia and it's always a possibility. RPh A stated, We don't see it very often and That's why there is that contraindication. RPh A stated it falls back to the psychiatrist and whether they felt it was in the resident's best interest to be on an antipsychotic with a diagnosis of dementia. During an interview on 2/16/2024 at 1:02 p.m., the DON stated with antipsychotics, the facility allowed the nurse practitioner, psych doctor and pharmacist to give the facility recommendations. The DON stated, Sometimes we run it by family members and sometimes residents had tired GDRs, but it was a failed attempt. The DON stated, We get GDRs from pharmacy and run it by the nurse practitioner. The DON stated GDRs should be attempted quarterly, the psychiatrist looked at medications, and RPh A looked at medications every month. When asked what her expectation was for treating behaviors originating from a diagnosis of dementia, the DON stated, I'm not a psych doctor and I'm not big on medicating people unless they really need it. When asked what non-pharmacological interventions were attempted with Resident #31, if any, prior to prescribing antipsychotic medications, the DON stated she would have to look at Resident #31's chart to see why the medications were started and when. The DON stated the CNS was the psychiatrist who handled medications. The DON stated she would check why Resident #31 was on Zpyrexa when she had a diagnosis of dementia. The DON stated she was not sure whether Resident #31 took Zyprexa and Cymbalta prior to being admitted to the facility, she did not know when Resident #31 last had a GDR for Cymbalta and Zyprexa, and she did not know if Resident #31 had diagnoses of mood disorder and delusional disorder prior to coming to the facility. The DON stated RPh A and the nurse practitioner were responsible for ensuring resident did not receive unnecessary psychotropic medications. When asked who monitored to ensure GDRs were completed, the DON stated the ADON and herself go off of what the pharmacist sends. The DON stated if residents received unnecessary medications or did not receive GDRs, it could make them heavily sedated. During an interview on 2/16/2024 at 1:55 p.m., the Administrator stated he had worked in the facility for about four years and had not known Resident #31 to have a lot of behaviors. The Administrators stated he expected GDRs to be initiated by the pharmacy consultant.He stated RPh A looked at residents, their diagnoses, and the facility went by her recommendations. The Administrator stated he was not sure what could happen if residents received unnecessary medications and did not receive GDRs. A record review of the facility's policy titled Medication Regimen Review dated 11/28/2022 reflected the following: Policy: The drug regimen of each resident is reviewed at least once a month by a licensed pharmacist and includes a review of the resident's medical chart. Policy Explanation and Compliance Guidelines: l. Medication Regimen Review (MRR), or Drug Regimen Review, is a thorough evaluation of the medication regimen of a resident, with the goal of promoting positive outcomes and minimizing adverse consequences and potential risks associated with medication. The MRR includes: a. Review of the medical record in order to prevent, identify, report, and resolve medication related problems, medication errors, or other irregularities. b. Collaboration with other members of the interdisciplinary team, including the resident, their family, and/or resident representative. A record review of the facility's policy titled Dementia Care dated 10/24/2022 reflected the following: Policy: It is the policy of this facility to provide the appropriate treatment and services to evert resident who displays signs of, or is diagnosed with dementia, to meet his or her highest practicable physical, mental, and psychosocial well-being. Policy Explanation and Compliance Guideline: 5. Individualized, non-pharmacological approaches to care will be utilized, to include meaningful activities aimed at enhancing the resident's well-being. A record review of the facility's policy titled Psychotropic Medication dated 8/15/2022 reflected the following: Policy: Residents are not given psychotropic drugs unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinical record, and the medication is beneficial to the resident, as demonstrated by monitoring and documentation of the resident's response to the medication(s). Policy Explanation and Compliance Guidelines: 1. A psychotropic drug is any drug that affects brain activities associated with mental processes and behavior. Psychotropic drugs include, but are not limited to the following categories: antipsychotics, antidepressants, anti-anxiety, and hypnotics. 2. The indications for initiating, withdrawing, or withholding medications(s), as well as the use of nonpharmacological approaches, will be determined by: a. Assessing the resident's underlying condition, current signs, symptoms, expressions, and preferences and goals for treatment. b. Identification of underlying causes (when possible). 3. The attending physician will assume leadership in medication management by developing, monitoring, and modifying the medication regimen in collaboration with residents, their families and/or representatives, other professionals, and the interdisciplinary team. 4. The indications for use of any psychotropic drug will be documented in the medical record. a. Pre-admission screening and other pre-admission data shall be utilized for determining indications for use of medications ordered upon admission to the facility. b. For psychotropic drugs that are initiated after admission to the facility, documentation shall include the specific condition as diagnosed by the physician. i. Psychotropic medications shall be initiated only after medical, physical, functional, psychosocial, and environmental causes have been identified and addressed. n. Non-pharmacological interventions that have been attempted, and the target symptoms for monitoring shall be included in the documentation. 5. Residents and/or representatives shall be educated on the risks and benefits of psychotropic drug use, as well as alternative treatments/non-pharmacological interventions. 6. Residents who use psychotropic drugs shall receive gradual dose reductions, unless clinically contraindicated, in an effort to discontinue these drugs. 7. Residents who use psychotropic drugs shall also receive non-pharmacological interventions to facilitate reduction or discontinuation of the psychotropic drugs. 10. The effects of the psychotropic medications on a resident's physical, mental, and psychosocial wellbeing will be evaluated on an ongoing basis, such as: a. Upon physician evaluation (routine and as needed), b. During the pharmacist's monthly medication regimen review, c. During MDS review (quarterly, annually, significant change), and d. In accordance with nurse assessments and medication monito1ing parameters consistent with clinical standards of practice, manufacturer's specifications, and the resident's comprehensive plan of care. 12. Use of psychotropic medications in specific circumstances: b. Enduring conditions (i.e., non-acute, chronic, or prolonged): i. The resident's symptoms and therapeutic goals shall be clearly and specifically identified and documented. ii. An evaluation shall be documented to determine that the resident's expressions or indications of distress are: l. Not due to a medical condition or problems that can be expected to improve or resolve as the underlying condition is treated or the offending medications(s) are discontinued; 2. Not due to environmental stressors alone, that can be addressed to improve the symptoms or maintain safety; 3. Not due to psychological stressors, anxiety, or fear stemming from misunderstanding related to his or her cognitive impairment that can be expected to improve or resolve as the situation is addressed; and 4. Persistent, and negatively affect his or her quality of life.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure all resident who were unable to carry out activ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure all resident who were unable to carry out activities of daily living received the necessary services to maintain good grooming and personal hygiene for 3 of 8 (Resident #210, Resident #213, and Resident #10) residents reviewed for activities of daily living. 1. The facility failed to ensure Resident #210 and Resident #213 received nail care. 2. The facility failed to ensure Resident #10 received help with eating. These failures placed residents at risk of poor hand hygiene, skin tears, infection, poor nutrition, and weight loss. Findings included: 1. A record review of Resident #210's undated face sheet reflected a [AGE] year-old male admitted on [DATE] with diagnoses of hypertension (high blood pressure), dysphagia (difficulty swallowing), atherosclerotic heart disease of native coronary artery (narrowing of arteries), need for assistance with personal care, type 2 diabetes (uncontrolled blood sugar), end stage renal disease (kidney disease), stage 2 pressure ulcer of right and left buttock (bed sores), and dependence on renal dialysis (artificial kidney filtration of the blood). A record review of Resident #210's admissions MDS assessment dated [DATE] reflected a BIMS score of 6, which indicated moderately impaired cognition. Section GG (Functional Abilities and Goals) was incomplete and did not reflect Resident #210's required assistance with ADLs. A record review of Resident #210's care plan last revised on 2/06/2024 reflected he had impaired skin integrity and interventions reflected keep fingernails short. Resident #210's care plan also reflected he had ADL self-care deficit related to weakness and was able to complete personal hygiene tasks with set up assistance. A record review of Resident #213's undated face sheet reflected a [AGE] year-old female admitted on [DATE] with diagnoses of extradural and subdural abscess (intracranial infection), muscle weakness, need for assistance with personal care, type 2 diabetes (uncontrolled blood sugar), hyperlipidemia (high cholesterol), and muscle wasting and atrophy (muscle loss). A record review of Resident #213's discharge with return expected MDS assessment dated [DATE] did not reflect a BIMS score, which was a test to measure cognition. A record review of section GG (Functional Goals and Abilities) reflected Resident #213's MDS was coded as independent for most ADLs. A record review of Resident #213's BIMS assessment dated [DATE] reflected a BIMS score of 7, which indicated moderately impaired cognition. A record review of Resident #213's care plan last revised on 2/14/2024 reflected she had potential/actual impairment to skin integrity and interventions were to keep fingernails short. Resident #213's care plan reflected she had ADL self-care performance deficit related to recent hospitalization with weakness, debility, poor balance, and unsteady gait. Resident #213's care plan reflected she required limited assistance by 1 staff with personal hygiene. During an observation and interview on 2/13/2024 at 9:26 a.m., Resident #213 was observed sitting in a wheelchair in her room. Resident #213's fingernails were observed to be long (whites of nails showing) and with a dark unidentifiable substance underneath. The interview was translated from Spanish to English using HHSC's translating services. Resident #213 stated her nails were dirty because she had been scratching herself. Resident #213 stated she preferred her fingernails to be short rather than long and said no one had offered to cut her fingernails. Resident #213 stated it had been a month since her nails were trimmed. During an observation and interview on 2/14/2024 at 3:12 p.m., Resident #210 was observed lying in bed in his room with long (whites of nails showing) fingernails with a dark, unidentifiable substance underneath. Resident #210 stated What do you think? when asked if he thought his nails were dirty. Resident #210 stated oh yeah it bothered him to have long and dirty nails. Resident #210 stated a staff member told him that morning that his nails needed to be done, but he could not remember their name. During an observation and interview on 2/14/2024 at 3:22 p.m., Resident #213 was observed in her wheelchair in the 400-hall. Resident #213 was being wheeled down the hall by her family member. Resident #213's fingernails were observed to be long with a dark unidentifiable substance underneath them. Resident #213's family member stated yes her nails were long and dirty. During an observation and interview on 2/15/2024 at 9:01 a.m., CNA K stated CNAs provided nail care on shower days three times a week. CNA K stated she did not know the last time Resident #210 received nail care but said she would do Resident #210's nails that day. CNA K entered Resident #210's room, observed his nails and said she saw some dirt. Resident #210's nails were observed to be long and still with dark unidentifiable substance underneath, however CNA K stated the length was a good size. During an observation and interview on 2/15/2024 at 9:27 a.m., CNA K was observed entering Resident #213's room. Observed Resident #213's nails to still be long with a dark unidentifiable substance underneath. During an interview translated by an HHSC surveyor, Resident #213 stated yes she wanted her fingernails trimmed. CNA K stated Resident #213's nails looked good but they needed to be cleaned. During an observation and interview on 2/15/2024 at 9:28 a.m., CNA J was observed entering Resident #213's room. CNA J stated a couple of Resident #213's nails needed trimmed. During an interview on 2/16/2024 at 12:30 p.m., the DON stated CNAs, activities and nurses provided nail care at least three times a week and as needed. The DON stated she would look to see how CNAs were trained on providing nail care, said it was part of their CNA training manual, and said she had not done any training on nail care. The DON then said she had done demonstrative training with CNAs on nail care and stated she had done in-services. The DON stated she worked with Resident #210 on Monday 2/12/2024 but had not noticed his nails. The DON stated she had not seen Resident #213's nails either. The DON stated charge nurses and herself monitored CNAs to ensure nail care was being done and her expectation was that residents received nail care during showers. The DON stated if residents had long, dirty fingernails, they could scratch themselves, their skin could open, and they could get an infection. During an interview on 2/16/2024 at 1:55 p.m., the Administrator stated residents received nail care during activities and from CNA. The Administrator stated once it's identified it should be done-in regard to nail care. The Administrator sated if residents with long fingernails did not receive nail care, they could cut themselves. A record review of the facility's in-services dated December 2022-February 2024 reflected no in-service training on nail care. 2. Record review of Resident #10's face sheet dated 02/15/24 revealed an [AGE] year-old female admitted [DATE] with a diagnoses of unspecified dementia-unspecified severity-without behavioral disturbance-psychotic disturbance-mood disturbance- and anxiety (group of symptoms that affects memory, thinking, and interferes with daily life), hyperlipidemia (abnormally high levels of any or all lipids or lipoprotein in the blood), acute kidney failure, age-related physical debility, hypothyroidism (underactive thyroid, when the thyroid fails to produce sufficient thyroid hormones), acute on chronic systolic (congestive) heart failure (long term condition that happens when the heart cant pump blood well enough to give the body a normal supply), and anxiety disorder (fear characterized by behavioral disturbances). The face sheet also revealed Resident #10 resided in the secure unit and was in hospice care. Record review of most recent quarterly MDS dated [DATE] revealed Resident# 10 BIMS assessment score was a 5 suggesting severe cognitive impairment. Resident# 10's functional abilities for eating was coded at a 5 meaning setup or cleanup assistance required. The MDS reflected Resident# 10 was in hospice care with a prognosis of a condition/chronic disease that may result in a life expectancy of less than 6 months. Record review of hospice care plan dated 2/06/24 revealed Resident# 10 required maximum assist/extensive assistance in ADL's for feeding. During an observation on 2/14/24 at 8:00 a.m. during breakfast in the secure unit, Resident# 10 was observed having difficulty eating breakfast. Resident# 10 was observed pouring a full glass of cranberry juice on her plate and then mixing it with a spoon in a confused manner and then attempting to eat it. When a CNA noticed what the resident was doing the CNA removed the plate of food floating in cranberry juice away from the resident and a new meal was not provided. During an interview on 2/16/24 at 12:10 p.m. the DON stated that Resident# 10's condition had recently declined where she now required more assistance with meals. The DON said that the facility was supposed to work with hospice and update their care plan when it was identified that a resident's condition had changed, and they now required more assistance with ADL's. She stated it was the responsibility of the CNAs to assist residents that require feeding assistance. She stated that it is her expectation that residents who are identified that require feeding assistance get the help they need during meals. During an interview on 2/16/24 at 01:50 p.m. with the Administrator, he stated that the CNAs were responsible for assisting residents that require feeding assistance. He stated that a negative outcome to not getting the help that they need would be potential weight loss. The Administrator said that after a change was identified where a resident requires maximum assistance in ADLs, it was expectation that the resident begins receiving that level of assistance immediately. A record review of the facility's policy titled Activities of Daily Living (ADLs) dated 5/26/2023 reflected the following: Policy: The facility will, based on the resident's comprehensive assessment and consistent with the resident's needs and choices ensure a resident's abilities in ADLs do not deteriorate unless deterioration is unavoidable. Care and services will be provided for the following activities of daily living: 1. Bathing, dressing, grooming and oral care; 4. Eating to include meals and snacks; Policy Explanation and Compliance Guidelines: 3. A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure all residents were free from unnecessary drugs for 1 (Reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure all residents were free from unnecessary drugs for 1 (Residents #63) of 3 residents reviewed for unnecessary drugs. -The facility failed to implement or provide reasoning for not implementing the recommendation by the licensed pharmacist to update the diagnosis for Seroquel XR for resident #63. -The facility failed to develop policies and procedures to address the timeframes of the medication regimen review. This failure could place resident as risk of not having their pharmacy consultations reviewed or recommendations implemented. The findings included: Review of Resident #63's face sheet printed 02/16/24, reflected a [AGE] year-old female most recently admitted to the facility on [DATE]. Her diagnoses included Guillain-Barre syndrome (a disorder of the immune system that causes weakness and tingling in arms and legs), other chronic pain, major depressive disorder (a mood disorder with persistent feeling of sadness and loss of interest), post-traumatic stress disorder (a mental health condition that develops following a traumatic event), unspecified intellectual disabilities (a condition that affects the ability to learn, understand, and interact), insomnia (difficulty sleeping), morbid obesity, and generalized anxiety disorder (intense and excessive worry and fear). Review of Resident #63's quarterly MDS assessment dated [DATE], Section C (Cognitive Patterns) reflected a BIMS score of 15 indicating intact cognition. Section GG (Functional Abilities) reflected resident required setup or clean-up assistance for eating and oral hygiene but required maximum assistance for all other ADLs. Section I (Active Diagnoses) reflected anxiety disorder, depression, and Post-Traumatic Stress Disorder. Review of Resident #63's physician's order dated 11/20/23, reflected, Seroquel XR oral tablet Extended Release 24 Hour 300mg (Quetiapine Fumarate) Give 1 tablet by mouth at bedtime related to GENERALIZED ANXIETY DISORDER. DO NOT CRUSH . Review of Resident #63's pharmacist Recommendations Pending Response dated 12/14/23, reflected, Please provide a CMS approved diagnosis for the following antipsychotic medication Seroquel XR - anxiety is not a CMS approved diagnosis. Please refer to the very short list of approved diagnosis provided by CMS. If the patient does not fit into one of the approved diagnosis, please consider changing to a more appropriate medication . During an interview on 02/16/24 at 11:22 AM, the DON stated they did not have any written timeframes for following up on pharmacy recommendations. She stated after the paperwork was received from the pharmacist, usually within two to three days they gave the recommendations to the providers. She stated as soon as the providers responded, the facility implemented the changes. She stated one of the ADONs was responsible for the process. She stated she oversaw the process. She stated there was no formal monitoring or tracking. A policy regarding following up on pharmacy recommendations was requested. During an interview on 02/16/24 at 12:57 PM, the DON stated the provider had documented the previous dose reduction attempts and the necessity for the medication. She stated the provider must have overlooked the recommendation from 12/14/23 about an appropriate diagnosis. Review of the policy Medication Regimen Review implemented 11/28/22, reflected in part, . 7. Timelines and responsibilities for Medication Regimen Review: a. The consultant pharmacist shall schedule a least one monthly visit . b. The pharmacist shall communicate any recommendations and identified irregularities via written communication within 10 working days of the review F. Facility staff shall act upon all recommendations according to procedures for addressing medication regimen review irregularities.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that the medication error rate was not five per...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that the medication error rate was not five percent or greater. The facility had a medication error rate of 10.71 % based on 3 errors out of 28 opportunities, which involved 2 of 4 residents (Resident #38 and Resident #44) reviewed for medication administration. 1. The facility failed to ensure MA H administered medication as ordered to Resident #38 by administering Ferrous Sulfate 325mg instead of Ferrous Fumarate 324mg. 2. The facility failed to ensure MA H administered medication as ordered to Resident #44 by administering Calcium 600mg instead of Calcium 600mg with Vitamin D3 5mcg and Aspirin 81mg chewable tablet instead of Aspirin 81mg Delayed Release tablet. These failures could affect residents and put them at risk for not receiving the intended therapeutic benefit of their medication and or adverse outcomes. The findings included: Resident #38 Review of Resident #38's face sheet printed on 02/15/24 reflected an [AGE] year-old female admitted to the facility 11/20/22 and readmitted on [DATE]. Her diagnoses included infection of the skin and subcutaneous tissue, multiple fractures, metabolic encephalopathy (problems with metabolism cause brain dysfunction), acute and chronic respiratory failure (not enough oxygen in the blood), type 2 diabetes (a condition that affects the way the body processes blood sugar), and unspecified dementia. Review of Resident #38's admission MDS assessment, dated 01/22/24, Section C (Cognitive Patterns) reflected a BIMS score of 15 indicating intact cognition. Section GG (Functional Abilities) reflected she required moderate to extensive assistance with ADLs. Review of Resident #38's physician's order dated 01/18/24 reflected, Ferrous Fumarate Oral Tablet 324 (106 Fe) MG (Ferrous Fumarate) Give 1 tablet by mouth one time a day for IRON DEF. An observation on 02/14/24 at 8:16 AM revealed, MA H prepared for administration medications ofr Resident #38. MA H retrieved a ferrous sulfate 325mg tablet and placed it in a medication cup. MA H prepared seven other oral medications and a transdermal patch then walked into Resident #38's room. MA H administered the medications to Resident #38. Resident #44 Review of Resident #44's face sheet printed on 02/14/24, reflected a 92-[NAME]-old female admitted to the facility on [DATE] and readmitted [DATE]. Her diagnoses included unspecified dementia, transient cerebral ischemic attack (a brief stroke-like attack wherein symptoms resolve withing 24 hours), chronic heart failure (heart disease that affects pumping action of the heart muscles), major depressive disorder (a mood disorder with persistent feeling of sadness and loss of interest), osteoporosis (a condition when bone strength weakens and is susceptible to fracture), and gastroesophageal reflux disease (acid reflux or heartburn). Review of Resident #44's quarterly MDS assessment dated [DATE], Section C (Cognitive Patterns) reflected a BIMS score of 7 indicating severe cognitive impairment. Section GG (Functional Abilities) reflected she required supervision or touching assistance for most ADLs. Review of Resident #44's physician's orders dated 10/25/23, reflected, Aspirin 81 Oral Tablet Delayed Release 81 MG (Aspirin) Give 1 tablet my mouth one time a day for ANTICOAGULANT THERAPY and Calcium plus Vitamin D3 Oral Tablet 600-5 MG-MCG (Calcium Carbonate-Cholecalciferol) Give 1 tablet by mouth two times a day for vitamin deficiency. An observation on 02/14/24 at 8:35 AM revealed, MA H prepared for administration medications for Resident #44. MA H retrieved a Calcium 600mg tablet and an Aspirin 81mg chewable tablet and placed them in a medication cup. MA H prepared four other medications and placed them in the medication cup. She mixed a powdered medication in a cup of water then entered the room and administered the medications to Resident #44. During an interview on 02/14/24 at 2:37 PM with MA H, she stated she has been a med aide since 2021. She stated she realized she had given the wrong aspirin tablet, as soon as I did it. She stated she was supposed to have checked the label against the order three times when she prepared the medications. She stated if the order and the medication on hand did not match, she notified the nurse who then contacted the provider for clarification or held the orders. She stated she was the central supply person and she was responsible for ordering the over-the-counter medications for the facility. She stated she was aware that there were different types and doses of calcium and calcium with vitamin in stock. She stated if the wrong medication was given, the resident may not get the desired effect. During an interview on 02/14/24 at 2:42 PM with the DON, she stated it was her expectation that the nurse or med aide checked the label, ensured the right resident, the right dose, the right route, etc. every time. She stated not giving the right medication could cause side effects, like if the resident had stomach problems and got an instant release instead of a delayed release it could cause problems. She stated the resident may not get the desired or intended effect if the wrong medication is administered. During an interview on 02/16/24 at 1:54 PM, the Administrator stated he expected the facility to have a medication error rate less than 5%. Review of the policy titled Medication Administration implemented 10/24/22, reflected in part, 10. Review MAR to identify medication to be administered. 11. Compare medication source (bubble pack, vial, etc.) with MAR to verify resident name, medication name, form, dose, route, and time.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review the facility failed to ensure that drugs and biologicals used in the facility were labeled in accordance with currently accepted professional princip...

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Based on observation, interview, and record review the facility failed to ensure that drugs and biologicals used in the facility were labeled in accordance with currently accepted professional principles, and include the appropriate accessory and cautionary instructions, and the expiration date when applicable for 1 of 1 medication storage rooms reviewed for medication storage. The facility failed to date two multi-use vials of Tuberculin, Purified Protein Derivative, Diluted Aplisol (a solution used to administer Tuberculin skin tests) when opened. This failure could place residents and staff at risk of not receiving the intended effect or contaminated solution. The findings included: An observation on 2/14/24 at 3:14 PM revealed two opened and accessed multi-dose-vials of Diluted Aplisol in the refrigerator in the medication storage room. Neither vial was dated or initialed when opened. During an interview on 02/14/24 at 3:17 PM with RN C, she stated all multi-use vials and bottles had to be dated when opened. She stated the nurse opening the vial was responsible for dating the vial when opened. She stated the medicine was good only for a specific time once opened. She stated expired meds may not have the desired effect. During an interview on 2/16/24 at 1:13 PM, the DON stated multi-dose vials were to be dated when opened. She stated a medication had a certain shelf-life after it was opened. She stated it did not meet her expectations that two multi-dose vials were opened and not dated. She stated the nurse was responsible for dating vials when opened. She stated expired medications could have decreased strength or potency. Review of the policy titled, Expiration Dating and Expired Medications revised 10/01/19 reflected in part, 5. For multi-dose vials of injectable drugs: A. Date and initialed when opened. B. The expiration date for multi dose injectable vials is the manufacturer's printed date, unless otherwise indicated by the manufacturer. According to the manufacturers package insert accessed 02/15/24 at https://www.parpharm.com/products/sterile/aplisol/, Aplisol vials should be inspected visually for both particulate matter and discoloration prior to administration and discarded if either is seen. Vials in use for more than 30 days should be discarded.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen...

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Based on observation, interview and record review, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen reviewed for sanitation. The facility failed to ensure all items were properly covered, dated and discarded when expired. The facility failed to ensure CK L washed her hands as required and sanitized dishes properly. These failures placed resident risk of foodborne illness. Findings included: -An observation of the kitchen on 2/13/2024 at 7:02 a.m. revealed the reach-in refrigerator contained the following: -An opened container of tartar sauce with an opened date of 9/27/2023. -An opened container of mayonnaise with a received date of 2/08/2024. -A plastic meal tray with two cups of shredded cheese which were not completely covered from air and two cups of shredded cheese completely uncovered. There were also three 4-oz cups of bacon uncovered. During an observation and interview on 2/13/2024 at 7:14 a.m., the Dietary Manager stated she had drilled them over and over that items should have two dates and said the mayonnaise was only dated with a received date. The Dietary Manager stated staff were instructed to put the opened date on the top of the food item. The Dietary Manager stated tartar sauce was good for 30 days after being opened and it's best that we just toss it. Observed the Dietary Manager remove the tartar sauce from the walk-in refrigerator. Observed the Dietary Manager remove the tray with the uncovered cheese and bacon from the reach-in refrigerator and she said yes all items should be labeled, dated, covered, and discarded according to the use-by date. The Dietary Manager stated she did walk throughs of the kitchen in the morning to check for food storage, but she had not done it yet that morning. An observation on 2/13/2024 at 9:58 a.m. revealed CK L was washing the food processor in the three-compartment sink. The three-compartment sink was not filled with sanitizer water. After washing it with soap and water, CK L then put on gloves, did not wash her hands and began pureeing carrots. During an interview on 2/14/2023 at 10:40 a.m., the Dietary Manager stated the process for the three-compartment was to wash, rinse and sanitize dishes in that order. The Dietary Manager stated she trained new employees through in-service trainings and yes CK L had been trained on the three-compartment sink process. The Dietary Manager stated yes staff should wash their hands after handling dirty dishes and before preparing a food item and oh yes CK L had been trained on handwashing. The Dietary Manager stated CK L may have assumed her hands were cleaned through the process of washing dishes. The Dietary Manager stated she monitored staff for food sanitation while by observing staff while they worked. The Dietary Manager stated if she observed something that was not right, she would do an in-service with them. The Dietary Manager stated if polices for sanitization were not followed, residents could get foodborne illness or there could be cross-contamination with residents who were susceptible. During an interview on 2/14/2024 at 3:26 p.m., the RD stated foods in the reach-in refrigerator should be covered, tartar sauce was good for two months after being opened, and food items should be marked with an opened date. The RD stated dishes in the three-compartment sink should be washed, rinsed and sanitized, and hands should be washed in between tasks. The RD stated it was a different dietitian who monitored the kitchen once a month, but he was out sick at that time. The RD stated the Dietary Manager trained staff through in-services, and sometimes the dietitian trained staff as well. When asked what could happened if food storage and sanitation policies were not followed, the RD stated, We don't' want residents to get sick. During an interview on 2/16/2024 at 1:55 p.m., the Administrator stated foods should be stored according to the facility's policy and procedure for safety regulations. The Administrator stated yes items should be marked when opened. The Administrator stated hands should be washed before preparing ga food item and dishes washed in the three-compartment sink needed to be washed, rinsed, and sanitized. The Administrator stated the Dietary Manager trained kitchen staff and he expected her to round the kitchen daily. The Administrator stated if policies for food storage and sanitation were not followed, it could result in contamination and residents could be affected negatively. A record review of the kitchen's in-service dated 4/09/2023 reflected staff were trained on the three-compartment sink. A record review of the kitchen's in-service dated 1/20/2024 reflected all staff were trained on handwashing. A record review of the kitchen's sanitation audit dated 1/25/2024 reflected the following expectation was marked as not met: Pot washing procedure posted, three compartment sinks used properly (Wash-rinse-sanitize). Dish room and area around the pot sink is clean. Drying or storage racks separated from soiled dish area. A record review of the facility's undated document titled 'Use by Date' Guide reflected, The following guide should be used to determine a use by date when labeling opened or unopened food that must be used within a certain timeframe. An exception to this would be if the manufacturer 'use by date' comes before the date determined using the labeling guide. A calendar should be used when determining the actual 'use by date'. When counting, begin with the current date. For example, on June 19th, a carton of cottage cheese was opened, the 'use by date' must be within 7 days. Foods will be dated with the open date and the guidelines below will be used to determine when the item will be discarded. This policy reflected tartar sauce needed to by used within 30 days of opening. A record review of the facility's policy titled Food Storage dated 10/01/2028 reflected the following: Policy: To ensure that all food served by the facility is of good quality and safe for consumption, all food will be stored according to the state, federal and US Food Codes and HACCP guidelines. 2. Refrigerators e. Date, label and tightly seal all refrigerated foods using clean, nonabsorbent, covered containers that are approved for food storage. A record review of the facility's policy titled Manual Cleaning and Sanitizing of Utensils and Portable Equipment dated 10/01/2018 reflected the following: Policy: The facility will follow the cleaning and sanitizing requirements of the state and US Food Codes for manual cleaning in order to ensure that all utensils and equipment are thoroughly cleaned and sanitized to minimize the risk of food hazards. 1. Use a three-compartment sink with running hot and cold water for cleaning, rinsing and sanitizing. 6. In the first sink, immerse the equipment or utensils in a hot, clean detergent solution at a temperature of no less than 120°F. 7. Rinse in the second sink using clear, clean water between 120 ?F and 140 ?F to remove all traces of food, debris and detergent. 8. Sanitize all multi-use eating and drinking utensils and the food-contact surfaces of other equipment in the third compartment by one of the following methods: a. Immerse for at least 30 seconds in clean, hot water at a temperature of 170ºF or above. When hot water is used for sanitizing, the facility must have and use: i. An integral heating device or fixture installed in, on, or under the sanitizing compartment of the sink capable of maintaining the water at a temperature of at least 170 degrees Fahrenheit and ii. A digital or numerically scaled indicating thermometer, accurate to plus or minus three degrees Fahrenheit convenient to the sink for frequent checks of water temperature. b. Immerse for at least 60 seconds in a clean sanitizing solution containing: i. A minimum of 50 parts per million of available chlorine at a temperature not less than 75ºF or ii. A minimum of 12.5 parts per million of available iodine in a solution with a pH not higher than five and a temperature not less than 75ºF or iii. Any other chemical sanitizing agent which has been demonstrated to be effective and non-toxic under use conditions and for which a suitable field test is available. Such other sanitizing agents, in-use solutions, shall provide the equivalent sanitizing effect of a solution containing at least 50 parts per million of available chlorine at a temperature not less than 75ºF. The concentration and contact time for quaternary ammonium compounds shall be in accordance with the manufacturer's label directions. c. Be sure to cover all surfaces of the utensils and/or equipment with hot water or the sanitizing solution and keep them in contact with it for the appropriate amount of time. A record review of the facility's policy titled Hand Washing dated 5/10/2018 reflected the following: Policy: The FSD and nutrition consultant will monitor each facility to ensure that good hand washing practices are followed. Employees will be in-serviced as needed. The following guidelines should be used to ensure adequate sanitation practices are in place. 2. Hands are washed after the following occurrences: g. Handling chemicals k. Touching un-sanitized equipment, work surfaces, or wash cloths 3. Hand-washing steps are followed. a. Wet hands and exposed arms with hot water at least 100ºF. b. Apply soap. c. Scrub hands, exposed arms and fingernails for a minimum of 20 seconds being sure to apply a vigorous friction. d. Rinse hands and exposed arms thoroughly under hot running water. e. Dry hands and arms with a paper towel. f. Turn off the faucet with the paper towel to avoid contaminating hands and discard towel. A record review of the FDA's 2022 Food Code reflected the following: 4-701.10 Food-Contact Surfaces and Utensils. EQUIPMENT FOOD-CONTACT SURFACES and UTENSILS shall be SANITIZED. 4-702.11 Before Use After Cleaning. UTENSILS and FOOD-CONTACT SURFACES of EQUIPMENT shall be SANITIZED before use after cleaning. 3-501.17 Ready-to-Eat, Time/Temperature Control for Safety Food, Date Marking. (A) Except when PACKAGING FOOD using a REDUCED OXYGEN PACKAGING method as specified under § 3-502.12, and except as specified in (E) and (F) of this section, refrigerated, READY-TOEAT, TIME/TEMPERATURE CONTROL FOR SAFETY FOOD prepared and held in a FOOD ESTABLISHMENT for more than 24 hours shall be clearly marked to indicate the date or day by which the FOOD shall be consumed on the PREMISES, sold, or discarded when held at a temperature of 5ºC (41ºF) or less for a maximum of 7 days. The day of preparation shall be counted as Day 1. (B) Except as specified in (E) -(G) of this section, refrigerated, READY-TO-EAT TIME/TEMPERATURE CONTROL FOR SAFETY FOOD prepared and PACKAGED by a FOOD PROCESSING PLANT shall be clearly marked, at the time the original container is opened in a FOOD ESTABLISHMENT and if the FOOD is held for more than 24 hours, to indicate the date or day by which the FOOD shall be consumed on the PREMISES, sold, or discarded, based on the temperature and time combinations specified in (A) of this section and: (1) The day the original container is opened in the FOOD ESTABLISHMENT shall be counted as Day 1; and (2) The day or date marked by the FOOD ESTABLISHMENT may not exceed a manufacturer's use-by date if the manufacturer determined the use-by date based on FOOD safety. 3-302.11 Packaged and Unpackaged Food -Separation, Packaging, and Segregation. FOOD shall be protected from cross contamination by: (4) Except as specified under Subparagraph 3-501.15(B)(2) and in (B) of this section, storing the FOOD in packages, covered containers, or wrappings 2-301.14 When to Wash. FOOD EMPLOYEES shall clean their hands and exposed portions of their arms as specified under § 2-301.12 immediately before engaging in FOOD preparation including working with exposed FOOD, clean EQUIPMENT and UTENSILS, and unwrapped SINGLE-SERVICE and SINGLE-USE ARTICLESP and: (A) After touching bare human body parts other than clean hands and clean, exposed portions of arms; P (B) After using the toilet room; P (C) After caring for or handling SERVICE ANIMALS or aquatic animals as specified in 2-403.11(B); P (D) Except as specified in 2-401.11(B), after coughing, sneezing, using a handkerchief or disposable tissue, using TOBACCO PRODUCTS, eating, or drinking; P (E) After handling soiled EQUIPMENT or UTENSILS; P (F) During FOOD preparation, as often as necessary to remove soil and contamination and to prevent cross contamination when changing tasks; P (G) When switching between working with raw FOOD and working with READY-TO-EAT FOOD; P (H) Before donning gloves to initiate a task that involves working with FOOD; P and (I) After engaging in other activities that contaminate the hands.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 1 of 5 staff (CNA I) viewed for infection control. The facility failed to ensure CNA I performed hand hygiene when changing gloves while providing catheter care. This failure could place residents at risk for infection or a decline in health. The findings included: Review of Resident #85's face sheet printed 02/16/24 reflected an [AGE] year-old male initially admitted to the facility on [DATE] and re admitted on [DATE]. His diagnoses included unspecified dementia, anemia (lack of red blood cells in the blood), paroxysmal atrial fibrillation (irregular heartbeat), chronic kidney disease, and benign prostatic hyperplasia with lower urinary tract symptoms (urine flow is impaired due to an enlarged prostate). Review of Resident #85's quarterly MDS assessment dated [DATE], Section C (Cognitive Patterns) reflected a BIMS score of 4 indicating severely impaired cognition. Section GG (Functional Abilities) reflected he required maximum assistance with his ADLs. Section H (Bladder and Bowel) reflected the presence of an indwelling catheter. Review of Resident #85's comprehensive care plan, revised 10/25/23, reflected the resident had an indwelling catheter. Review of Resident #85's NP progress note dated, 02/09/24, reflected the catheter was placed when the resident went to the acute hospital 09/21/23 and he was to follow up with urology. Review of Resident #85's consolidated physician's orders printed 02/16/24, reflected orders for the indwelling catheter as well as catheter care and maintenance. An observation on 02/14/24 at 11:09 AM revealed indwelling catheter care for Resident #85. CNA I performed catheter care with three different wipes then removed her gloves. Without performing hand hygiene, she applied new gloves and continued to provide catheter care. She applied a new brief and then took the trash bag out of the trash can, set the trash bag on the floor, then got a trash bag out of the trash can for the dirty linen. She removed her dirty gloves, and without hand hygiene, applied clean gloves. She reattached the leg strap/stabilization device and positioned the resident. During an interview on 02/14/24 at 11:15 AM with CNA I, she stated she had performed hand hygiene with each glove change. After going over the procedure, she stated she had changed gloves five times and may have missed hand hygiene one time. She stated she did not think she was supposed to perform hand hygiene with every glove change. She stated not following proper infection control practices could have caused the spread of infection. During an interview on 02/14/24 at 2:24 PM, the DON stated she thought hand hygiene should have been done with every glove change. She stated gloves were changed when moving from a dirty to a clean area. During an interview on 02/15/24 at 4:30 PM with the Infection Preventionist, she stated performing hand hygiene with 3 out of 5 glove changes was adequate. She stated it met her expectations for hand hygiene. She stated their policy did not say hand hygiene had to be performed with every glove change. During an interview on 02/16/24 at 12:57 PM, the DON stated hand hygiene was completed with glove changes when hands were visibly soiled. She said she would have performed hand hygiene each time she changed gloves. She stated she reviewed the CNA school training documents and the facility catheter care policy and neither reflected hand hygiene with each glove change. She stated she was not aware of what the facility hand hygiene policy said. She stated all their policies came from the corporate office. The DON stated not following infection control practices could cause infection or spread of infection. During an interview on 02/16/24 at 1:54 PM, the Administrator stated he expected the hand hygiene policy to be followed. If the policy stated how many times to perform hand hygiene, that was how many times it should be done. Review of the in-service BASIC INFECTION CONTROL FOR ALL EMPLOYEES dated 01/10/24, reflected an undated Hand Washing Observation Checklist. The checklist reflected in part, When to Wash . Before donning gloves and after removing gloves . The DON signed off on the in-service report. 65 employees signed for the training including CNA I, the Infection Preventionist, the DON, and the Administrator. Review of the Infection Control Manual revised 01/18, reflected in part, Applying and Removing Gloves 1. Perform hand hygiene before applying non-sterile gloves. 2. When applying, remove one glove from the dispensing box at a time, touching only the top of the cuff. 3. When removing gloves, pinch the glove at the wrist and peel away from the hand, turning the glove inside out. 4. Hold the removed glove in the gloved hand and remove the other glove by rolling it down the hand and folding it into the first glove. 5. Perform hand hygiene. Review of the policy titled, Hand Hygiene, implemented 10/24/22, reflected in part, .6. Additional considerations: a. The use of gloves does not replace hand hygiene. If your task requires gloves, perform hand hygiene prior to donning gloves, and immediately after removing gloves.
Feb 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0809 (Tag F0809)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure each resident received meals at regular times ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure each resident received meals at regular times comparable to normal mealtimes in the community and in accordance with the resident's preferences and requests for one (Resident #1) of three residents reviewed for frequency of meals, in that: The facility failed to serve Resident #1 a breakfast meal until 9:55 AM. This failure placed residents at risk of weight loss, a decreased quality of life, and decreased feelings of self-worth. Findings included: Review of Resident #1's undated face sheet reflected a [AGE] year-old male who was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including an unspecified open wound, end stage renal disease, type II diabetes, and right leg amputation (removal). Review of Resident #1's admission MDS assessment, dated 02/03/23, reflected a BIMS of 9, indicating a moderate cognitive impairment. Section G (Functional Status) reflected he required setup assistance only with eating. Review of Resident #1's admission care plan, dated 02/03/23, reflected he had potential/actual impairment to skin integrity with an intervention of encouraging good nutrition and hydration in order to promote healthier skin. During and observation and interview on 02/06/23 at 9:42 AM with Resident #1, this Surveyor was speaking with him in his room. At 9:55 AM, CNA A walked into the room announcing that she was there to pick up Resident #1's breakfast tray. Resident #1 pointed to his empty bedside table and stated, I never got my breakfast. I am starving. CNA A apologized and left to retrieve a breakfast tray from the kitchen. Resident #1 stated this had not happened before. During an interview on 02/06/23 at 10:02 AM with CNA A, she stated she did not know why Resident #1 had not received his meal. She stated she had not realized it when she passed out trays that morning. During an interview on 02/06/23 at 10:06 AM with the DM, she stated she did have diet orders for Resident #1. She stated she had plated the residents' food that morning and was not sure how his meal got missed. She stated she was new to the facility and did not know the residents very well. During an interview on 02/06/23 at 11:52 AM with the DON, she stated her expectations were for residents to get served their meals within 30 minutes of the scheduled mealtimes. She stated she also expected the aides to go and check every resident room after serving the trays to ensure everyone received their meal. She stated it was very important for residents to receive their three meals in a timely manner as it could cause weightless, hypoglycemia (a condition in which your blood sugar level is lower than the standard range), and could make the residents feel unimportant. Review of the facility's undated Mealtime Schedule reflected breakfast was to be served at 7:30 AM. Review of the facility's Meal Times Policy, dated 12/01/11, reflected the following: Policy: . the facility provides three meals daily at regular times which are comparable to meal times in the community setting and scheduled in accordance with state and federal regulations. Meals are served at the specified times except in emergency situation.
Dec 2022 5 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents were free from abuse and neglect for...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents were free from abuse and neglect for 3 of 24 residents (Residents #91, 81, and 92) reviewed for abuse/neglect. The facility failed to take sufficient protective measures after Resident #91 assaulted Resident #81 on 08/27/22 which resulted in Resident #91 assaulting and injuring Resident #92. On 11/30/22 at 5:30 p.m. an Immediate Jeopardy (IJ) was identified. While the IJ was removed on 12/04/22, the facility remained out of compliance at a severity level of actual harm and a scope of isolated due to the facility continuing to monitor the implementation and effectiveness of their Plan of Removal. This failure could place residents at risk of physical and psychosocial injury, including serious injury or death. Findings included: Review of the undated face sheet for Resident #91 reflected a [AGE] year-old male admitted to the facility on [DATE] with diagnoses of dementia of unspecified severity without behavioral disturbance, psychotic disturbance and anxiety. Review of the admission MDS for Resident #91 dated 07/28/22 reflected a BIMS score of 00, indicating a severe cognitive impairment and indicated no presence of aggressive behaviors. Review of the quarterly MDS for Resident #91 dated 11/14/22 reflected a BIMS score of 4, indicating a severe cognitive impairment. Record indicated the behavior of verbal aggression occurred one to three days of the 14-day lookback period, but not physical aggression. Review of the care plan for Resident #91 dated 08/30/22 reflected the following: The resident is/has potential to be physically agressive (sic) r/t Dementia 8/27/22- PUSHED ANOTHER RESIDENT INTO WALL CAUSING INJURY. The resident will not harm self or others through the review date. COMMUNICATION: provide physical and verbal cues to alleviate anxiety; give positive feedback, assist verbalization of source of agitation, assist to set goals for more pleasant behavior, encourage seeking out of staff member when agitated. Psychiatric/Psychogeriatric consult as indicated. When the resident becomes agitated: Intervene before agitation escalates; Guide away from source of distress; Engage calmly in conversation; If response is aggressive, staff to walk calmly away, and approach later. Review of the physician orders for Resident #91 on 11/30/22 at 2:31 p.m. reflected no new orders entered that day. Review of the progress notes for Resident #91 reflected the following: -08/27/22 documented by LVN N Late Entry: Note Text: Resident pushed another resident causing other resident to fall into wall and sustained small laceration to top of his head. Per witness, this resident pushed the other resident (Resident #81) Neither resident is able to recall incident. This resident family member was notified and informed she would need to come sit with resident. Family member verbalized agreement. (Family member) verbalize concern that was provoked and has never had this type of behavior. Advised family member to speak with admin on Monday. Family member verbalized agreement with changing resident room to provide separation. This resident room was changed from 115B to 116A. On call notified. Safety precautions in place. -11/30/22 documented by ADON A: Note Text: 0920am-Per CNA this resident (Resident #91) and another resident (Resident #81) had an altercation in the dining room. Went to assess (Resident #91) and no apparent injuries noted. VS 118/75, 76HR, 18R, 97.9, 96%RA. Asked patient what happened and patient states That guy had my jacket on, and I hit him. Patient unable to give this nurse any other description. Per staff, (Resident #91) walked up to (Resident #92) and thy began argue over (Resident #92)'s jacket. Then (Resident #91) punched (Resident #92) three times in the face. The staff pulled them both apart and separated them. Placed (Resident #91) on 1:1 for safety precautions. Police officer did come to evaluate situation. Notified DON, Administrator, NP, and RP. Review of an incident report completed for Resident #91 dated 08/27/22 reflected the following: Resident pushed another resident, causing other resident to fall into wall and sustained small laceration to top of his head. Per witness, this resident pushed the other resident after (roommate) pushed him. Neither resident is able to recall incident. This resident wife was notified and informed she would need to come sit with resident. (Family member) verbalized agreement. Verbalized concerned that her husband was provoked and has never had this type of behavior. Advised wife to speak with admin on Monday. Wife verbalized agreement with changing resident room to provide separation. The resident room was changed from 1:15 PM to 116. On-call notified. Safety precautions in place. Review of the undated face sheet for Resident #81 reflected a [AGE] year-old male admitted to the facility on [DATE] with a diagnosis of Alzheimer's disease. Review of readmission MDS for Resident #81 dated 09/01/22 reflected a BIMS score of 9, indicating a moderate cognitive impairment. Review of an incident report completed for Resident #81 dated 08/27/22 reflected the following: Aid assisted resident to nurse station. Resident has blood draining from his head down his left side of neck and back of head. Resident is unable to recall what happened. Per resident he was hit in the head and need to stop the bleeding. This nurse with assistance of other nurses cleaned blood from resident. Noted a gash - 1/2 inch long, superficial, no need for further assessment. Cleansed and applied bandage. Another resident visiting family member witnessed the incident. Per witness, roommate of resident pushed this resident after he shoved him. And this resident fell into the wall hitting his head. NP notified and aware resident is on Plavix. Per NP monitor closely and continue neurochecks. Family member's notified and verbalized concerned with the incident. ADON & DON notified. Review of undated face sheet for Resident #92 reflected an [AGE] year-old male admitted to the facility on [DATE] with a diagnosis of dementia without behavioral disturbance. Review of quarterly MDS for Resident #92 dated 11/11/22 reflected a BIMS score of 3, indicating a severe cognitive impairment. Review of the care plan for Resident #92 dated 8/15/22 reflected the following: The resident exhibits behaviors of verbally & physically aggressive with agitation towards staff during attempts of providing care/redirecting. Review of hospital records for Resident #91 dated 07/17/22 immediately prior to admission to the facility and found uploaded to the resident's chart on the facility EMR reflected the following: Patient is walking the halls with his (family member) He is currently pleasantly confused. No further aggressive behavior as of yet. Has sitter at bedside. Still waiting on placement. This patient presents with altered mental status. Patient is a [AGE] year-old male brought to the emergency department for evaluation of aggressive behavior in dementia. Patient has no medical need to be admitted and should have been placed from ED but was unable to be. Patient is awake and alert. He is not oriented to time and place. Although his vital signs are stable his labs are mostly within normal limits. He does not have any significant past medical history other than dementia. This change of behavior is relatively new in the last two weeks and after today, he tried to choke his wife, and family are concerned and brought him here. Case management has tried to admit patient directly to a safe facility unfortunately, considering his aggression and being weekend, replacement has not been established yet. Neuro exam is limited, considering patient is not oriented and does not follow commands. Continue 1 to 1 sitter. CT of his head on 7/16 neck for any acute findings. Dispo: patient is at his baseline functional status. Wife refuses to take a patient home due to his violent behavior so still just waiting on a bed at Cross Creek or oceans. Patient is cleared to discharge on ce bed available. Plan discussed with patient and wife, nurse. Addendum: seen and examined on rounds. Wife and sitter at bedside. D/W PA. Patient gets aggressive when he's told what to do, and wife not comfortable taking him home. While I was in room, he refused to say seated and got up. Not aggressive, but clearly was not planning to listen to anyone. Still awaiting a facility that will take him. Reviewed PA findings and jointly created plan as above and agree. Review of physician progress note for Resident #91 dated 07/27/22 reflected the following : Patient was seen in collaboration with the supervising physician. Discussed POC with MD. Patient was admitted as a LTC resident due to dementia with behavioral issues. Admin history reason for admission for this day: the patient is a [AGE] year-old Caucasian male with a past medical history of dementia, who was brought to the emergency department for evaluation of aggressive behavior. Over the past four years, the patient's dementia has been slowly progressing to the point where his wife had to stay home with him for 24 hour care. Over the past three days prior to admission, patient's wife stated that he had been acting very aggressively. She stated that the morning of admission, he tried to choke her and hit their son several times when they tried to redirect him to eat, and to not wander outside . initially, we tried to place the patient into a psychiatric facility from the emergency room; however, we were unsuccessful as it was a weekend. As time progressed, the patient's wife did not want him placed in a psychiatric facility, and instead requested long-term care placement. Review of NP notes for Resident #91 dated 08/29/22 reflected the following: Patient was seen in the secure unit today. He is awake and alert, and oriented to his name only. He is ambulatory. Staff reported some behavioral issues where he had an altercation with another resident, which is unusual from his baseline since admission. Patient is afebrile, vital signs have been stable, will monitor closely. Assessment and plan. Dementia: dementia, aggressive behavior. Patient is awake and alert is not oriented shot time and place all the rest signs are stable. His labs are mostly within normal limits. He does not have any significant past medical history. Other than dementia. Neuro exam is limited considering patient is not oriented and does not follow commands. CT of his head on 7/16 negative for any acute findings. Patient will need a secure locked unit as he is at risk of wandering in elopement. Dementia continues to worsen and he is not oriented to place. Continue Namenda. Patient is back in the memory care unit due to exit seeking behavior. Staff reports that he had an altercation with another resident in the unit, able to redirect after the incident. Monitor closely. Interview on 11/30/22 at 11:25 a.m., the DON stated Resident #91 had punched Resident #92 in the dining room during breakfast that morning and as a result was on one-to-one supervision with a designated staff person. Observation and interview on 11/30/22 at 12:28 p.m. revealed CNA E seated in the hall adjacent to the dining area of the secure unit observing the area. She was 20 feet away from Resident #91 with three tables full of residents between them. She stated there were two CNAs assigned to the hall who were out in the main part of the facility retrieving their lunches. She stated she knew there had been an altercation between Resident #91 and #92, and she was made aware by the other CNAs. She said they told her Resident #91 was combative with another resident and to be wary of him. She stated the DON asked her to do one to one supervision of Resident #91. When asked what one to one supervision meant, she stated it meant to have him within her sight at all times. She stated there was not direction given about how close she needed to stand near the resident. She stated she had not communicated with the nurse who was currently on the hall about the incident or Resident #91's behavior. She stated LVN B told her about what happened. She stated LVN D was aware to keep eyes on everyone while on the secure unit. She stated technically, all the residents needed to be supervised, so Resident #91 did not need special supervision. She stated she was familiar with Resident #91 from when she picked up shifts, and she had never seen him exhibit any aggression. She stated she was not concerned about his behavior and that, besides some residents with high risks of falling, no one in the secure unit worried her for their safety or the safety of others. Observation and interview on 11/30/22 at 12:28 pm revealed Resident #91 seated at a table next to the back door of the secure unit dining area. Two female residents were seated at the table with him, and immediately behind him were three male residents seated at the neighboring table. There was a total of 24 residents sitting at tables in the dining area. Observation on 11/30/22 at 12:32 p.m. revealed LVN D standing at a medication cart in the nurse's station area adjacent to the dining room. The other two CNAs assigned to the hall returned with their lunch plates and went into a room off the nurse's station and closed the door. The CNAs were there for another ten minutes. Two visitors engaged CNA E in the nurse's station for a few minutes, and during this time, the residents in the dining room within, including Resident #91, were not in her line of sight. She also entered the room off the nurse's station where the other two CNAs were and closed the door behind her for a minute. Resident #91 did not have constant supervision during this period of time. Interview on 11/30/22 at 12:35 p.m., LVN D stated she had been back here about 30 minutes. She stated she had heard about an altercation, but she did not know offhand who the residents were, who were involved and had to look in her computer to determine them. She stated she was not given any instructions or guidance on what happened or what measures were in place. When asked if she knew of any measures, she stated her understanding was that the NP spoke to one of the ADONs, but she was not sure what the orders were. She looked in her computer and said no PRN anxiety medications were given for either resident. She said there was no one to one supervision currently needed or happening on the unit, to her knowledge. She said she had never seen Resident #91 be aggressive before, but she did not often work with him. She stated she usually found out about behaviors on a progress note or the 24-hour report. Interview on 11/30/22 at 12:48 p.m., CNA F stated she was present in the secure unit that morning (11/30/22) when Resident #91 assaulted Resident #92. She stated her back was turned helping two ladies eat, and she heard something, turned around, and saw them. She stated she worked with Resident #91 every day, and he had aggressive behaviors at times but was usually calm. When asked if she was aware of another incident of aggression by Resident #91, she first said no, but then when asked about the specific incident in August, she said she remembered. She stated it happened on the 2-10 p.m. shift, so she was not present when it occurred. She stated she believed that Resident #91 pushed Resident #81, and then Resident #91 was moved to a different room. She stated she did not think Resident #81 had any injuries after the incident. She stated she had not received any specific training or in-servicing after the incident. When asked what interventions she had been trained to use when Resident #91 exhibited aggressive behaviors toward another residents, she stated she would separate the residents. She could not think of any other interventions. When asked if she had access to view interventions in the resident care plan, she stated she did but could not remember how to access the care plans on her electronic documentation system. She stated she was updated on new incidents and resident behaviors each shift when they get a report from the outgoing CNAs or nurse. She stated she was not told that Resident #91 needed to be on one-to-one supervision after the incident with Resident #92 that morning, but she was keeping an eye on him. Interview on 11/30/22 at 12:55 p.m., CNA G stated she had been involved in the incident between Resident #91 and Resident #92 that morning. She stated they were eating breakfast and were just fine, and suddenly Resident #91 stood up and walked over to Resident #92 and began punching him. She stated it happened very quickly, but she got up immediately and got in between the two residents. She stated LVN B was also there and helped to intervene. She stated LVN B took Resident #91 down the hall, and they called the ADON to come assist. She stated Resident #92 was injured, and he was sent to the hospital, but she did not know the extent of his injuries. She stated no one had in-serviced her on the incident or what to do with Resident #91, but she and her colleagues knew to keep an eye on everyone. When asked about what to do when two residents had an altercation, she stated she was to separate them and call a nurse. Interview on 11/30/22 at 1:10 p.m., the SW stated Resident #91 had been aggressive in the facility (she had no further details), but not toward his family prior to admission. The SW stated she had just learned about his assault of Resident #92 a little while ago. The SW stated she usually goes to check on residents involved in such an incident, but she had been in care plan meetings that day. The SW stated she did not have a role in any care planning for aggression and that nursing handled that. Interview on 11/30/22 at 1:26 p.m., ADON A stated she had worked at the facility since October 2018. She stated she was in her office this morning around breakfast time, and the CNA came out and said Resident #91 and #92 got into it. She stated she went onto the secure unit and saw Resident #92's eye was bleeding. She stated the charge nurse for the unit, LVN B, was on a different hall, so ADON A stated she took care of it. She said she applied gauze and notified the NP, who wanted him sent to the hospital due to him being on Plavix. She stated she then talked to Resident #91, who was not able to tell her much. She stated staff told her that Resident #91 thought Resident #81 had his jacket on, and from there they started fighting. She stated the staff said the residents pushed each other, and Resident #91 initiated the punches. She stated they (she thought they was the DON) put him with a one-on-one staff, and she was not sure who they chose to do that job. She stated the definition of one-on-one supervision was the CNA should stay right by the resident. When asked how many feet there should be between the resident and the one-on-one supervisor, she stated the staff person should be able to see the resident at all times. She stated she did not know what the staff person assigned to provide one on one supervision was told about what that supervision should entail. She stated she told LVN B to assign someone back there to Resident #91. She stated she had heard of other times when Resident #91 was aggressive, but she had not seen him be aggressive. When asked what she knew about those events, she stated they moved him into another room after he was aggressive, and she believed it was aggression against Resident #81. She stated Resident #91 was not aggressive all the time but had his moments of aggression. She stated she was not aware of any history of aggression in Resident #91 before he came to the facility. She stated she was not sure what the interventions in place were to respond or react if Resident #91 exhibits aggression. She stated they were supposed to keep the residents safe, so separating them would be important. She stated she did conduct training and in-servicing for the staff if there was a particular problem they needed to address. She stated she had not trained staff about resident-to-resident abuse or aggressive behaviors. She stated the staff had computer-based training they were supposed to do, but she was not sure what all training had been offered to them related to aggression, behaviors, or Resident #91. Interview on 11/30/22 at 1:39 p.m., LVN B stated she was sitting in the corner of the dining room, heard a CNA yell stop and turned around and saw Resident #91 punch Resident #92 with a closed fist in the eye. She stated she and CNA G separated them. She stated she sat with Resident #91 until police showed up while ADON A assessed Resident #92. She stated once everything was calm, she was told by the DON to assign someone to one-on-one supervision, and Resident #91 had since been sitting in a chair in a dining area calm with residents. When asked what the definition of that one on one was, she stated the DON asked her to make sure the residents were safe and to keep an eye on Resident #91. She stated she assigned one on one supervision to CNA E, and her expectation was CNA E should have been right there with Resident #91. When asked if 20 feet away from the resident met the definition of one-on-one supervision, she stated, as long as Resident #91 did not appear agitated, the staff could be at a distance from him. When asked if Resident #91 was showing signs of agitation prior to assaulting Resident #92, she said he was not. She stated Resident #91 was eating his food one second and up the next. She stated the way they knew which residents had aggressive behaviors by looking at behavior notes and sometimes the 24-hour book. Interview on 11/30/22 at 1:46 pm, the DON stated a CNA came with ADON A to her that morning (11/30/22) during the breakfast hour and told her there had been an altercation. The DON said she went to the unit and saw Resident #92 with some redness around his eye, and the staff explained Resident #91 had hit him. The DON said she verified that the staff had told the ADM, who was the abuse coordinator, and she called the NP to make notification. The DON stated she stayed in the unit for 30 minutes and told LVN B to stay with Resident #91. The DON stated by the time EMS arrived, Resident #92 was walking around. The DON stated she told ADON A and LVN B to designate a third person in the secure unit so that someone could be assigned to Resident #91 to supervise one to one. The DON stated her expectation for one-to-one supervision was to have eyes on the resident the whole time. The DON said the staff should get up and follow the resident if s/he walked down that hall and stay with him or her. The DON stated one to one supervision could include being within reach of the resident, but close proximity was her expectation. The DON stated the NP decided to send Resident #92 to the hospital because he was on anti-platelet medication. The DON stated she did not know yet the extent of Resident #92's injury and was waiting to hear from the hospital. The DON stated for Resident #91, the NP just advised close monitoring. The DON stated she believed there was an order for CBC, TSH, CMP labs, but she did not know why the order had not been entered. The DON stated Resident #91 did not have any PRN medication for agitation, because he did not get agitated. She stated Resident #91 would be sitting and smiling one minute and then, all of a sudden, he was aggressive. The DON stated she learned the jacket Resident #92 was wearing looked similarly to one of Resident #91's favorite jacket, and she thought that triggered him. When asked if Resident #91 had ever assaulted anyone, DON stated she did not think he had but remembered the incident on 08/27/22 after checking the EMR. The DON stated she did not know that he had a history of aggression before being admitted to the facility. The DON looked at the hospital progress note and the MD's progress note after admission and stated she did not remember seeing that information . When asked how they ensure the admission referral was thoroughly read, DON stated she tried to read all the referrals. She stated the IDT was responsible for reading the entire admission packet, but she was not sure specifically who should be primarily responsible. The DON did not describe any formal process in place for reviewing admitting information. The DON stated Resident #91 was placed on the secure unit on admission, and that was because they assumed he would have some behaviors, but what they were aware of was wandering and exit seeking. The DON stated the secure unit has more staff supervising residents, and they have a lot of activities. The DON stated someone from activities was usually with them. The DON stated the first incident of aggression by Resident #91 was triggered when his roommate pushed him, and Resident #91 pushed back. The DON stated the roommate was injured. The DON stated in the immediate aftermath of this event, Resident #91's family member came to the facility and sat with him all day. She stated they did not put anything in place after the first incident except general closer monitoring. The DON stated they updated his care plan at that point, and she read the following interventions from his care plan, communication, cues, assisting verbalization, psych consult as indicated, when he becomes agitated intervene, engage calmly in conversation. The DON stated she thought they did not intervene more, because his roommate initiated the event. The DON stated he should have had a psych consult and did not know why that had not occurred. The DON stated it was the ADON's responsibility to oversee processes like that, but it was always also her responsibility. The DON stated there was no formal direction after the incident of that morning given by her to the staff. Interview on 11/30/22 at 2:05 p.m., the ADM stated he was aware of the incident of Resident #91 punching Resident #92. The ADM stated his understanding was that Resident #91 assumed the jacket Resident #92 was wearing was his own jacket. The ADM stated a CNA came to him and told him the incident had occurred. The ADM stated he went back there and saw that there was a bruise around Resident #92's eye. The ADM stated the NP sent Resident #92 out to the hospital to be assessed, and they put Resident #91 on one-on-one monitoring. The ADM stated the DON assigned the one-on-one supervision. The ADM stated at that point in the situation, there were four staff designated to the secure unit, and the one-on-one supervisor was a fifth. The ADM stated the one-on-one supervision was going to last until they deemed Resident #91 was not a danger to others. The ADM stated he could not presently say when that would be. The ADM stated they could deem him safe after constant supervision to see what his actions were. The ADM stated they could request the SW to speak with him to determine if he was safe, and they could get psychology involved. When asked what defines one on one supervision, ADM stated it depended on the situation. The ADM stated it would mean the one-on-one supervisor would stay in the general area of the resident. The ADM stated that on the secure unit, there was not a lot of room to maneuver, and they just had to have a straight line of sight of the resident being supervised. The ADM stated he did not know about Resident #91's history of aggressive behaviors. He was asked to read the hospital paperwork for Resident #91 in order to verify that the document included mention of recent aggressive behaviors, but he did not do so during the interview and did not remark on the content of this document or the facility physician progress note. The ADM stated he thought the incident on 08/27/22 to be an isolated incident. The ADM stated the facility procedure was to review the clinical information, and it was the job of the IDT to do so. The ADM stated they normally did not admit aggressive people or they had a plan to manage the behaviors. When asked what kind of plan they would enact, ADM stated they normally just would not admit anyone with a recent history of aggression. When asked if he would have admitted Resident #91 had they read the hospital referral paperwork, he stated it would depend and did not elaborate. Interview on 11/30/22 at 2:45 p.m., LVN N stated she vaguely remembered an incident when Resident #91 and Resident #81 had an altercation. LVN N stated Resident #81 was going through Resident #91's things and would not stay on his own side of the room. LVN N stated the witness who explained what happened was the family member of another resident, but she could not remember who was the aggressor in the situation. LVN N stated she did not recall what happened. She stated she did recall that Resident #91's family member came to the facility, and he changed rooms. LVN N stated she did not remember any in-servicing, directions from management, or new orders from that event. When asked what she should do if residents in her care had an altercation, LVN N stated she would split them up and get them each assessed. Review of facility policy dated September 2018 and titled Protection of Residents During Abuse Investigations reflected the following: Our facility will protect residents from harm during investigations of alleged abuse. During investigations of alleged abuse, residence will be protected from armed by the following measures: a. C. If the alleged abuse involves another resident, the accused residence representative and attending physician will be informed of the alleged abuse incident, and that there may be restrictions on the accused resident's ability to visit other residence, rooms, unattended. If necessary, the accused resident's family members may be required to help meet this requirement. This was determined to be an Immediate Jeopardy (IJ) on 11/30/22 at 5:30 p.m. The ADM was notified. The ADM was provided with the IJ template on 11/30/22 at 5:33 p.m. The following Plan of Removal submitted by the facility was accepted on 11/30/22 at 12:45 p.m.: Plan of Removal Issue: The facility failed to prevent Resident #91 from abuse, and neglect. The following plan of action outlines immediate interventions employed by the facility to remove any further concerns surrounding the issues: On 11/30/22 there were 26 Residents with the potential to be affected by Resident #91. On 11/30/22, the Director of Nursing placed Resident #91 on 1:1 monitoring with a facility staff member remaining within 6 feet of the member while outside of the resident's room. Beginning 11/30/22 and on-going, the DON / designee will assign a staff member to do 1:1 continuous observation on all shifts and provide training requirements to the staff for the resident at the time of assignment. Upon assignment, The DON / designee will in-service the assigned staff member(s), they must be between the resident and the entryway into the resident's room while in resident's room alone. Staff providing the 1:1 monitoring will sign in on the schedule binder to show the coverage day and hours. Resident #91 will remain on 1:1 monitoring until he is sent to a psychiatric facility to be evaluated. The DON / designee will be responsible for ensuring this is carried out. On 11/30/22, Resident's Primary care Physician gave an order for (psychology provider) Psychology to evaluate and treat. (Psychology provider) will follow Resident #91 while resident in this facility. The DON will be responsible to ensure Resident #91 continues to be treated by (Psychology provider). Beginning 12/1/22, The Regional Nurse Consultant will monitor that Resident #91 remains on services per physician's orders by verifying that visits are taking place, one time per week for four weeks, then two times per month for two months. The Director of Nursing re-educated the licensed nurses that were on shift at that time, on the indications of usage of PRN Antianxiety medication. The remainder of facility Nurses that were not working at that time, were re-educated prior to working their next shift and / or via telephone. All Licensed Nurses were re-educated by 12/2/22 by the DON / designee. Beginning 12/2/22 and on-going, The DON / designee will monitor all facili[TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to develop and implement a comprehensive person-centered ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan to meet each resident's medical, nursing, mental and psychosocial needs for 1 of 8 residents (Resident #78) reviewed for care plans. The facility failed to address Resident #78's knee pain in the care plan. The facility failed to revise Resident #78s care plan to reflect her medical diagnosis. These failures could place residents at risk of not having their needs identified, addressed, or met to achieve their highest quality of life. Findings include: Review of Resident #78's face sheet dated 12/03/2022 documented that he was [AGE] years old and who was admitted to the facility on [DATE]. Resident #1's diagnoses included right knee pain, muscle wasting and atrophy (shrinking and weakening of the muscles), and other abnormalities of gait and mobility). Review of Resident #78 care plan dated 11/10/22 revealed no mention of knee pain. Observation and interview on 11/28/2022 at 7:08 PM, Resident #78 was in bed resting. Resident #78 stated his knees hurt and that his family member (FM) had been worried about him. Resident #78 stated staff was not checking up on him regarding his knee. Resident #78 stated days ago I complained to nursing that my knee hurt, and they gave me an ointment. Resident #78 showed no signs of distress. Interview on 11/29/22 at 10:47 AM with FM reported that Resident #78 had knee pain for quite a while. FM stated that facility said Resident#78 had problems with his gait. FM continued that the facility never contacted her about Resident #78's knee pain, and that the facility was supposed to communicate to FM before resident #78 was to receive any new treatment since FM is part of the care plan team. Observation on 11/29/22 at 10:59 AM revealed Resident #78 walked slowly with a limp as moved to the bed, moving in a routine like motion, sighing when lifting each leg with no signs of pain or distress. Interview on 11/29/22 at 11:02 AM, Resident #78 reported he was admitted to the facility due issues with his knees and mobility issues. Interview on 11/30/22 at 11:25 AM with CNA G reported she did not know what was going on with Resident #78. CNA G was unaware Resident #78 had issues with pain in knees. CNA G continued that Resident #78 used a walker and that whenever CNA G went inside the room he would only mention wanting snacks and did not note any knee pain to facility staff. CNA G stated that when a resident was noted to be in pain, staff were expected to immediately notify a nurse and the nurse would go assess the resident. CNA G stated that Resident #78 had a walker even though she was unclear of the specific reason why. CNA G continued that therapy was helping Resident #78 with walking. Interview on 11/30/22 at 11:25 AM with CNA F reported Resident #78 seldom let staff know if he was experiencing pain. CNA F stated Resident #78 will sometime express to her that he is experiencing issues with his knee but will not express these concerns to physical therapy. Interview on 11/30/22 at 12:50 PM with LVN B stated Resident #78 did not usually complain about pain or issues with his knee. LVN B also stated, nursing staff assed Resident #78's pain at least three times a day, when providing direct care and if he expressed he was in pain, they would give him with Tylenol. LVN B stated that the DON, MDS coordinator, and charge nurse on duty were the staff responsible for updating the care plan. Observation on 11/30/22 at 12:53 PM, LVN B looked at the EMR. The EMR showed a medical diagnosis of right knee pain and no mention of the diagnosis in the care plan. Interview on 11/30/22 at 12:54 PM, revealed, when asked LVN B stated she was unaware why Resident #78's right kneee was not reflected in his care plan. LVN B stated she would get this addressed, and talk to Resident #78 and his FM to see what was going on. Interview on 11/30/22 12:55 PM LVN C stated that she was in charge of documenting and updating care plans. LVN C claimed, when I do my MDS assessments, I go to residents to ask questions, to see if they are in pain, I look at the records, progress notes, talk to nurses. LVN C reported I see how often the pain is? I will do this for my quarterly, and upon residents' admission to the facility. I am unaware how we did not catch that with Resident #78, but I will go see what is going on. Record review of Resident #78 medical orders dated 11/30/22 at 04:57 PM listed an order for Tylenol 325 mg for pain
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to establish and maintain an infection prevention and con...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent development and transmission of communicable disease and infections for 1 of 1 resident (Resident #44) reviewed for infection control CNA G failed to change gloves and perform hand hygiene between cleaning the resident and before applying new brief. This deficient practice could place all residents who were occasionally or frequently incontinent of bladder and/or bowel at risk for cross-contamination and the spread of infection. Finding included: Review of face sheet of Resident #44 reflected [AGE] year-old female admitted to the facility on [DATE] with diagnosis of muscle wasting and atrophy, hypertension (high blood pressure), dementia, age-related physical debility. Review of Resident #44's quarterly MDS dated [DATE] revealed BIMS score of 8, which indicates significant cognitive deficit, Review of Resident #44's undated care plan revealed, resident had bowel and bladder incontinence related to dementia. Observation on 11/30/22 at 10:48AM revealed that CNA G did not change gloves and did not perform hand hygiene after cleaning resident's bowel movement and proceeded to place new brief under the resident followed by applying barrier cream onto the skin of the resident's sacrum area with the use of the same gloves. Interview on 11/30/22 at 12:03PM, CNA G stated she forgot to change the gloves and perform hand hygiene after cleaning the resident and stated it was important to perform hand hygiene to prevent cross contamination and spread of infection which possible can get resident from getting infected. Interview on 11/30/22 at 4:40PM, ADM stated the adverse effect of not changing gloves from going from dirty to clean and not performing hand hygiene was an infection control and it was to prevent cross contamination. ADM stated his expectation for this staff are to follow the policy and to follow sanitation process. Interview on 11/30/22 at 5:24PM, DON stated her expectation for her staff was to change gloves when going from dirty to clean while providing care and to perform and hygiene between gloves changing. DON stated it was important so that it reduced the infections, and the adverse effect could possibly be resident's having urinary tract infection or some kind of infections. DON stated the bedtime snacks were dietary's responsibility to make it and to place it at the nurse's station. DON stated CNAs passed out the snacks to the residents and both the nurses and CNAs were responsible for making sure the residents received the snacks. DON stated the adverse effect of residents not receiving the bedtimes snacks could be blood sugar dropping down for those who were diabetics but stated the staff had keys to the kitchen if they needed to go grab anything for the residents. Review of facility's policy titled, Incontinence Care dated 04/15 revealed, the purpose of this procedure was to provide guidelines that should aid in preventing the resident's exposure and spread of infections. For urinary incontinence: - e. Turn resident on side. Appropriately and gently wash, rinse, and dry the remaining area including the rectum and buttocks without returning to the urethral area. - f. Finish with a clean, moist cloth to remove soap or other incontinent product that may require rinsing. - g. Remove gloves, sanitize hands, and apply clean gloves. - h. apply barrier cream or lotion as needed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0809 (Tag F0809)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that each resident received, and the facility ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that each resident received, and the facility provided at least three meals daily, at regular times comparable to normal mealtimes in the community for one meal (breakfast on 11/28/22), directly affecting one (Resident#49) out of five residents reviewed for mealtime, and the facility failed to serve a suitable, nourishing alternative meals and snacks to residents who want to eat at non-traditional times or outside of scheduled meal service times, consistent with the resident plan of care for all residents residing in the facility. The facility failed to ensure meals were consistently served at the posted mealtimes and failed to provide a diabetic friendly snack at bedtime. These failures could place residents at risk for decreased meal satisfaction, decreased intake, loss of appetite, unplanned weight loss, side effects from medication give without timely food, diminished quality of life, decreased blood sugars and complication of diabetes. Findings included: Review of Resident #49's undated face sheet reflected a [AGE] year-old female admitted on [DATE] with diagnoses of chronic obstructive pulmonary disease (chronic lung disease), morbid obesity, peripheral vascular disease (disease affecting the blood vessels), major depressive disorder (depression), epilepsy, hypertension (high blood pressure), and osteoarthritis (inflammation of joints). Review of Resident #49's MDS assessment dated [DATE] reflected a BIMS score of 12, which indicated moderate cognitive impairment. Review of Resident #49's care plan last revised on 7/30/2022 reflected she was a smoker, at risk for impaired skin integrity, and had limited physical mobility. Observation and interview on 11/28/2022 at 9:43 a.m., revealed Resident #49 was sitting in her room when a staff member delivered her breakfast tray. Resident #49 stated there had been times when she did not receive her breakfast until after 10 a.m. Resident #49 stated she was supposed to receive her breakfast earlier. Resident #49 did not state the reason why breakfast was late other than that the kitchen was so slow there. In a Resident Council Meeting group interview on 11/29/22 at 10:05AM, three out of seven residents stated facility does not provide bedtime snacks. Resident #83 stated the residents don't receive snacks at night and when residents ask for snacks the staff states that kitchen has been closed. Resident #54 stated the staff always told the residents that the kitchen was closed, and they were not able to get snacks from the kitchen. Resident #55 stated staff also told her the kitchen was closed when asked for snacks. Interview on 11/29/22 at 8:37 PM, Resident #56 stated she did not get bedtime snack and would like to have one. Observation and interview on 11/29/22 at 8:40 PM, CNA S was observed to be sitting in the 300 hallway using her cellphone. CNA S stated she did not pass snacks today. CNA S stated it depended on when kitchen made the snack, usually between 7:30pm to 8pm was when the snacks were ready. CNA S stated the kitchen will let them know when the snack were ready. Observation and interview on 11/29/22 at 8:45 PM, ADON W, stated the snacks were kept inside the nourishment room. ADON W, pulled out a tray with nine and a half sandwiches made of ham and cheese that were dated 11/28, cranberry juice, apple juice, milk, apple sauce and orange juice. ADON W stated these snacks were from yesterday. ADON W went to the kitchen and the kitchen was closed and locked. ADON W walked to the memory care unit and checked with CNA R to inquire if snacks were received from the kitchen. CNA R reported to ADON W that there were no snacks provided to the memory care unit. ADON W stated, I guess there were no snacks provided to the residents tonight. ADON W stated this same incident of not having snacks had happened once or twice before and she had informed management. ADON W stated, in this situation, if residents want a snack the staff has a key to the kitchen that was kept at the nurse's station which could be used to obtain dry snacks from the kitchen. ADON W stated kitchen was responsible for putting out the snacks for the nursing staff and the CNAs were responsible for passing out the snacks to the residents. ADON W stated, it was important the residents who were diabetic to get bedtime snacks, so it did not affect their blood sugar level and for the non-diabetic residents not to get hungry between their actual mealtimes. Interview on 11/29/22 at 9:20 PM, Resident #37 stated she did not get bedtime snacks tonight and would like to have one. Resident #37 stated, I ask staff, but they told me they do not have any snacks. Interview on 11/29/22 at 9:22 PM, Resident #10 stated she did not receive bedtime snack tonight and would like to have one. Interview on 11/29/22 at 9:23 PM, Resident # 29 stated he did not receive bedtime snack tonight and would like to get a snack. Resident #29 stated he did not ask them for snack because they told him they got nothing. Interview on 11/29/22 at 9:26 PM, LVN J stated the residents should have gotten the snacks and that she did not know if they had their snacks. LVN J stated the CNAs were responsible to pass out the snacks. LVN J did not know that her residents did not get their bedtime snacks until surveyor informed her. LVN J responded, out of all these days, they did not get their snack today, and nodded her head. LVN J stated the adverse effect of residents not receiving the snacks could lower the blood sugar level if residents were diabetics. Interview on 11/30/22 at 10:07 AM, the ADM stated bedtime snacks were to be provided between 6:30PM and 7PM every day. The ADM stated aids from the kitchen were responsible to bring out the snacks and nursing staff, mainly the CNAs were responsible for passing out the snacks to their residents. The ADM stated, he was told by DM that bedtime snacks were provided on 11/29/22. The ADM stated the adverse effect of residents not receiving bedtime snacks could affect their blood sugar level if residents were diabetics and could go hungry till their next mealtime. The ADM stated he was never informed of residents not receiving snacks. Interview on 11/30/22 at 10:25 AM, the DA Sstated bedtime snacks were made by 7:30PM every day. The DA S stated nursing staff would go and pick up the bedtime snacks from the kitchen. The DA S stated he never [NAME] the snacks out to the nursing staff or to the nurse's station. The DA S stated he was new to the facility, so he did not know all the staff name, so he would let the nursing staff go and pick up the snacks from the kitchen. The DA S stated DM usually made the bedtime snacks and, stated DM made the bedtime snacks on 11/29/22. The DA S stated he did not know if anyone went to pick up the snacks the previous day. Interview on 11/30/22 at 10:30AM, the DM stated she had been working with the facility for three weeks. The DM stated everyone was responsible, but the dietary aids usually made the snacks. The DM stated one of the aids made the bedtime snacks on 11/29/22. The DM stated the bedtime snacks were put out inside the kitchen around 7PM on 11/29/22. The DM stated he saw one of the nursing staff come around 6:30PM and picked up the snacks from the kitchen on 11/29/22. A record review of the facility's meal times reflected breakfast was to be served at 7:30 a.m. Review of facility's policy titled Nutritious Lifestyle, Inc. dated 10/13/17, revealed that snacks would be served to residents as ordered and at HS. 4) All residents are to be offered an HS snack.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for one of one k...

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Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for one of one kitchen reviewed for sanitation and food storage. The facility failed to ensure all food items were properly stored, labeled, dated, and discarded prior to their use-by or best-by dates and that all kitchen staff wore effective hair restraints while in the kitchen. These failures could place the residents at risk of foodborne illness. Findings included: Observation and interview on 11/28/2022 at 6:50 a.m. revealed CK J was in the kitchen without a hair restraint. CK J was observed placing a steam pan in the service line. CK J stated hairnets were required in the kitchen. Observation on 11/28/2022 at 6:52 a.m. revealed DA H was walking through the kitchen without a hair restraint. Observations of the kitchen's reach-in refrigerators on 11/28/2022 from 6:58 a.m. -7:10 a.m., revealed the following: At 6:58 a.m., the reach-in refrigerator contained four trays of portioned out water and tea, unlabeled and undated. One tray had 12 cups of beverages which were uncovered. The second tray had four covered beverages, the third had 13 covered beverages, and the fourth had five covered beverages. At 7:01 a.m., the reach-in refrigerator contained chocolate cake covered with aluminum foil, labeled but undated. At 7:04 a.m., the reach-in refrigerator contained a container of sliced cheddar cheese labeled 11/21/2022 with a lid that did not completely cover the container. At 7:05 a.m., the reach-in refrigerator contained four bowls of salad, uncovered, on a plastic tray dated 11/27/2022. At 7:06 a.m., the reach-in refrigerator contained six bowls of cottage cheese, labeled but undated. At 7:10 a.m., the reach-in refrigerator contained a container of salsa, labeled 7/07/2022, without an opened date. Interview on 11/28/2022 at 7:10 a.m., DA H stated everything in the reach-in refrigerator should have an opened date, and it would be written as an IN date. DA H stated all food times should be tightly covered. When asked if all food times should be labeled and dated, DA H stated yes. DA H stated she had organized the refrigerator before she left and that she had just returned to work after being off. Observation of the reach-in freezer on 11/28/2022 at 7:15 a.m. revealed frozen waffles dated 11/14/2022 in a plastic sealable bag which was opened and not sealed. Observation of the reach-in refrigerator on 11/28/2022 at 7:18 a.m. revealed a bag of coleslaw mix with a use-by date of 11/20/2022. The coleslaw mix appeared soggy and brown. Observation of the reach-in refrigerator on 11/28/2022 at 7:20 a.m. revealed a box of 14 bell peppers dated 11/10/2022. All bell peppers contained a black substance. Interview on 11/28/2022 at 7:21 a.m., DA H stated leftovers were kept for three days. DA H stated the black substance on the bell peppers looked like mold in her opinion, stating I hope it is not mold. DA H stated the bag of coleslaw should have been discarded as well as the bell peppers. DA H stated the other dietary aides had not been trained on throwing away leftovers, stating if she were not there, it did not get done. Interview on 11/28/2022 at 7:26 a.m., CK J stated she had received some in-service training on labeling and dating. CK J stated she was responsible for training the new dietary aide. Observations of the dry storage area on 11/29/2022 from 11:19-11:32 a.m., the following were noted: At 11:19 a.m., the dry storage area contained a six-quart plastic container of cornflakes dated 11/27/2022 with a jar that did not completely cover or fit the container. At 11:21 a.m., the dry storage area contained seven packages of hamburger buns with best-by dates of 11/24/2022. At 11:32 a.m., the dry storage contained a container of teriyaki sauce, opened, and with a package that reflected refrigerate after opening. Interviews on 11/29/2022 from 11:21 a.m. - 11:32 a.m., the LD stated the following: At 11:21 a.m., the LD stated she was not sure whether the facility adhered to best-by dates, but that she would check. At 11:32 a.m., when asked if the opened teriyaki sauce should be refrigerated, the LD stated yes, I would recommend refrigerating it. Interview on 11/29/2022 at 11:45 a.m., the LD stated the kitchen's policies on food storage included discarding leftovers after three days and ensuring foods were covered, labeled, dated, and visually inspected to ensure quality. The LD stated yes that all items should be discarded prior to their use-by date. The LD stated she thought staff should look at it to see if it were rotten, and if the item were soft and mushy, the cook should throw it away. The LD stated yes that she thought bell peppers with black spots should be thrown away. When asked how items such as condiments should be labeled after opened, LD stated they should have an opened date. LD stated the kitchen's sanitation policy included restraining hair via a hair net. LD stated all staff should wear a hair net and cover their hair. The LD stated she had noticed some issues with staff restraining their hair. The LD stated she had noticed staff had not been completely covering all of their hair while in the kitchen. LD stated the DM monitored the kitchen, but she was not sure how the DM monitored. LD stated she monitored the kitchen herself by completing a monthly sanitation audit. LD stated she completed the last sanitation audit about two weeks ago. LD stated she had noticed some issues with staff not labeling and dating food items and had completed an in-service training. The LD stated all kitchen staff had a food handlers license. LD stated either herself or the DM trained staff by completing in-services. When asked what a potential negative resident outcome could be if the kitchen's policies on food storage and sanitation were not followed, LD stated residents could get sick because they were at higher risk. LD stated older populations could become sick more easily. Observation and interview on 11/29/2022 at 1:34 p.m., DA I was observed walking through the kitchen towards the exit door without a hair net on. DA I stated her shift started at 1:30 p.m. DA I was observed to grab a hair restraint located near the kitchen exit and put it on. Interview on 11/29/2022 at 1:35 p.m., the LD clarified that the facility did adhere to best-by dates, stating they had thrown away the hamburger buns with the best-by dates of 11/24/2022. Interview on 11/29/2022 at 2:24 p.m., the DM stated she used checklists to monitor the kitchen for food storage and sanitation. LD stated she completed a walk-through of the kitchen every morning. LD stated cooks completed walk-throughs of the kitchen upon starting their shift. Interview on 11/30/2022 at 4:45 p.m., the ADM stated food should be stored according to how long it was good to be stored. The ADM stated items should be stored first in, first out when storing new food items. The ADM stated things should be checked on a regular basis and discarded when it was out of date. The ADM stated food should be discarded after three days depending on what it was. The ADM stated yes that the kitchen adhered to best-by dates. The ADM stated dry storage food items were labeled when they came in. The ADM stated leftovers were labeled as they were placed in the fridge and dated as the day it was first used. The ADM stated food should be covered with a lid that fit the container, with saran wrap, or with a different type of covering. ADM stated staff ensured hair did not get into food by using hair nets. The ADM stated the DM and the LD, who came out twice a month or so, were responsible for monitoring the kitchen to ensure compliance of food storage and sanitation. The ADM stated the kitchen was monitored by the DM and the LD who came in and checked that things were labeled and dated. The ADM stated the DM checked that sanitation was good daily and the LD checked sanitation whenever she came in. The ADM stated kitchen staff were required to have a ServSafe certification which gave them the majority of their training. The ADM stated as far as he knew, kitchen staff had all been trained on food storage and sanitation. The ADM stated the ServSafe training was web-based and additional training was provided by the DM as needed such as demonstrating how things should be done. The ADM stated if food were spoiled or molded, it could affect the residents in that way. The ADM stated if food were expired or molded and served to residents, it could have foodborne pathogens., The ADM stated if hair restraints were not worn, hair could get into food. Review of the LD's most recent sanitation audit dated 11/17/2022 reflected the following: Section 4: Staff Sanitation reflected no that hair nets and beard guards (if necessary) were in use. Section 5: Food Storage reflected no that all refrigerated and frozen foods not covered, labeled, dated, labeled with an open date, free of spoilage, and not expired. General comments reflected Continue working on dating and labeling, and record temperature logs. Discussed findings with DM and Admin. RD in-service this month on labeling, and temperature logs. An in-service dated 11/17/2022 labeled Dating & Labeling reflected all kitchen staff were trained on labeling and dating. Review of the facility's policy titled Food Storage dated October 1 2018 reflected the following: Policy: To ensure that all food served by the facility is of good quality and safe for consumption, all food will e stored according to the state, federal and US Food Codes and HACCP guidelines. Procedure: 1. Dry storage rooms d. To ensure freshness, store opened and bulk items in tightly covered containers. All containers must be labeled and dated. 2. Refrigerators d. Date, label and tightly seal all refrigerated foods using clean, nonabsorbent, covered containers that are approved for food storage. e. Use all leftovers within 72 hours. Discard items that are over 72 hours old. 3. Freezers e. Store frozen foods in moisture-proof wrap or containers that are labeled and dated. A record review of the facility's policy titled Employee Sanitation dated 12/01/2011 reflected the following: Policy: The consultant dietitian will monitor each facility to ensure that the facility uses good sanitation practices in accordance with the state and Federal Food Codes. The following guidelines should be used to ensure adequate sanitation practices are in place. 3. Employee Cleanliness Requirements b. Hair restraints, such as hats, hair coverings or nets, caps and beard/moustache restraints (snoods) or other effective hair restraints are worn to keep hair from contacting food and food-contact surface. A record review of the FDA's 2017 Food Code reflected the following: Hair Restraints 2-402.11 Effectiveness. (A) Except as provided in (B) of this section, FOOD EMPLOYEES shall wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from contacting exposed FOOD; clean EQUIPMENT, UTENSILS, and LINENS; and unwrapped SINGLESERVICE and SINGLE-USE ARTICLES. (B) Except as specified in (E) -(G) of this section, refrigerated, READY-TO-EAT TIME/TEMPERATURE CONTROL FOR SAFETY FOOD prepared and PACKAGED by a FOOD PROCESSING PLANT shall be clearly marked, at the time the original container is opened in a FOOD ESTABLISHMENT and if the FOOD is held for more than 24 hours, to indicate the date or day by which the FOOD shall be consumed on the PREMISES, sold, or discarded, based on the temperature and time combinations specified in (A) of this section and: Pf (1) The day the original container is opened in the FOOD ESTABLISHMENT shall be counted as Day 1; and (2) The day or date marked by the FOOD ESTABLISHMENT may not exceed a manufacturer's use-by date if the manufacturer determined the use-by date based on FOOD safety. 3-501.17 Ready-to-Eat, Time/Temperature Control for Safety Food, Date Marking. (A) Except when PACKAGING FOOD using a REDUCED OXYGEN PACKAGING method as specified under § 3-502.12, and except as specified in (E) and (F) of this section, refrigerated, READY-TOEAT, TIME/TEMPERATURE CONTROL FOR SAFETY FOOD prepared and held in a FOOD ESTABLISHMENT for more than 24 hours shall be clearly marked to indicate the date or day by which the FOOD shall be consumed on the PREMISES, sold, or discarded when held at a temperature of 5ºC (41ºF) or less for a maximum of 7 days. The day of preparation shall be counted as Day 1. Pf FOOD shall be protected from cross contamination by: (4) Except as specified under Subparagraph 3-501.15(B)(2) and in (B) of this section, storing the FOOD in packages, covered containers, or wrappings
Nov 2022 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and co...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for one of four staff (CMA A) and two of ten residents (Resident #1 and #2) reviewed for infection control, in that CMA A failed to sanitize a wrist blood pressure cuff between uses on Residents #1 and #2. These failures placed residents at risk for spread of infection through cross-contamination of pathogens and illness. Findings included: Record review of the face sheet for Resident #1 reflected a [AGE] year-old male admitted to the facility on [DATE] with diagnoses of hypertension (high blood pressure), cerebral aneurysm (Bulging or ballooning of the artery due to weakness in the wall of the vessel that supplies blood to the brain), cerebral infarction (pathologic process that results in an area of dead tissue in the brain, seborrheic dermatitis (a common skin condition affecting the scalp and resulting in scaly skin), and age-related physical debility. Record review of the quarterly MDS for Resident #1 dated 10/13/22 reflected a BIMS score of 7, indicating a severe cognitive impairment. Record review of the care plan for Resident #1 dated 07/29/22 reflected the following: The resident has hypertension. The resident will remain free of complications related to hypertension through review date. Avoid taking the blood pressure reading after physical activity or emotion distress. Monitor for and document any edema. Notify MD. Monitor/document abnormalities for urinary output. Report significant changes to the MD. Record review of the physician orders for Resident #1 dated 01/31/22 reflected the following: Metoprolol Tartrate Tablet 25MG hold for systolic BP <90. Record review of the face sheet for Resident #2 reflected a [AGE] year-old male admitted to the facility on [DATE] with diagnoses of dementia, hypertension (high blood pressure), and leukemia (a type of cancer which affects the production and function of blood cells. This causes swollen lymph nodes, recurrent nosebleeds, tiredness, frequent infections, weight loss, bleeding, and bone pain). Record review of the quarterly MDS for Resident #1 dated 08/24/22 reflected a BIMS score of 10, indicating a moderate cognitive impairment. Record review of the care plan for Resident #2 dated 07/29/22 reflected the following: The resident has hypertension (HTN) r/t Smoking, use/side effects of medication. The resident will remain free of complications related to hypertension through review date. Give antihypertensive medications as ordered. Monitor for side effects such as orthostatic hypotension and increased heart rate (Tachycardia) and effectiveness. Monitor for and document any edema. Notify MD. Monitor/document/report PRN any s/sx of malignant hypertension: Headache, visual problems, confusion, disorientation, lethargy, nausea and vomiting, irritability, seizure activity, difficulty breathing (Dyspnea). Record review of the physician orders for Resident #2 dated 12/01/21 reflected the following: amlodipine besylate tablet 10 mg. Give one tablet by mouth hold for heart rate <60 bpm. Observation on 11/04/22 at 9:13 a.m. revealed CMA A preparing medications for administration on a medication cart and using a computer keyboard and mouse on the cart. To the left of her medication preparation area was a blood pressure/pulse rate monitor attached to a wrist cuff sitting on top of a brown leather wallet-style cell phone case with cell phone inside. Resident #1 approached the medication cart in his wheelchair, and CMA A picked up the wrist cuff monitor from the cell phone case without sanitizing it and applied it to his right wrist without sanitizing his hands or her own. She then placed the wrist cuff monitor back onto the cell phone case, sanitized her hands with alcohol-based hand rub, and asked Resident #2, who had been waiting behind Resident #1 if he was ready for his medication administration. She did not sanitize the wrist cuff monitor or Resident #2's hands before sliding the monitor over his hands to take a reading. She placed the wrist cuff monitor back onto the cell phone case. During an interview and observation on 11/04/22 at 9:34 a.m., CMA A stated she was supposed to disinfect the wrist cuff monitor between resident uses. She stated she did not know she had to sanitize resident hands before using the monitor. She stated she should have used bleach wipes that should have been on her medication cart. She stated it was very difficult to get the material of which the wrist band was made properly sanitized and dried, because even though it was made of nylon or something synthetic, it was a cloth. She stated when she used the wipes to sanitize, it had to sit for a certain period. She stated she was not sure exactly how long that period was, but the monitor had to be dry before she used it on another resident. She stated it was easier when she used the pull along monitor, as the entire surface of that machine was plastic or metal. She stated they were supposed to have the bleach wipes on her cart, but there were so many other supplies on the cart, that she did not have room for the wipes. She opened the cart and looked through each drawer and could locate no sanitizing wipes. She stated she was responsible for stocking the medication cart she used. She stated there were plenty of tubs of bleach wipes available in the supply room, and it was not a lack of supply in the facility which caused her not to place them on her cart. She stated she did not have room on her cart that day, so she did not place any wipes in it. When asked about the cell phone case on the medication cart, she stated it was her personal phone. When asked if she was trained to place the phone in the medication preparation area or allow it to come into contact with resident care equipment, she stated it was too heavy to put in her pocket, and she thought it would be more nasty if she placed it inside a drawer in the cart. She stated that not sanitizing the wrist cuff monitor or the residents' hands could result in them getting sick with infection. During an interview on 11/04/22 at 2:57 p.m., the ADON/IP stated she was responsible for most of the staff training, especially around infection control. She stated she taught, in-serviced, watched, and critiqued her staff regularly. She stated they did specialized teaching all week recently for Infection Control Week which was 10/17/22 to 10/21/22. She stated she monitored for compliance what people do by walking the halls and watching them. She stated she had a monitoring schedule. When asked what the schedule was, she stated it was really all the time. She stated she trained staff to sanitize the blood pressure/heart rate monitors using bleach wipes before and after each resident use, every time. She stated she expected them to let the equipment sit and dry for two full minutes. She stated she had done in-servicing and teaching specifically about that issue. She stated the potential consequences of not sanitizing the machines were cross contamination and exposure to infection. She stated that applied to every piece of equipment they used on residents. She stated she derived her guidance from the facility's infection control policy. She stated she was pretty sure she did skills check-offs with CMA A during Infection Control Week and said she would look for that documentation. During an interview on 11/04/22 at 3:15 p.m., the DON stated the process that CMAs should be utilizing when passing medications and using non-critical medical equipment was before she started her medication pass, she sanitized everything, including all the equipment such as the wrist cuff monitor. She stated the CMA should have sanitized the monitor after she took the readings using the bleach wipes and let it sit there for two to three minutes for the chemicals to work. She stated no staff had come to her or the ADON/IP to ask to solve the issue of the material on the wrist cuff monitor. She stated all staff had been trained to sanitize the monitor. She stated the possible negative impact to the resident was any type of infection being transmitted from one resident to another. She stated any resident could have a contagious rash or an open sore, and they should have their hands sanitized as well as sanitizing the monitor between uses. She stated they did not have a specific policy on where to store personal electronics/phones, but CMA A should not have had it out on the cart. The DON stated they had a demonstration during Infection Control Week where they took swab cultures of doorknobs, cell phones, and all manner of surfaces and then let the cultures grow bacteria in petri dishes so that staff could see how covered in bacteria those items were During an interview on 11/04/22 at 3:29 p.m., the ADM stated his expectation was that staff followed the infection control protocol, which was to sanitize equipment between each resident use. He stated he ensured that happened by ensuring the nurse management did in-servicing and made observations of staff performance. He stated they did routine observations, but the schedule depended on what was going on. He stated if they were in the height of a covid outbreak or another infection going around, they tended to make more frequent observations. He stated the ADON/IP was charged with ensuring compliance with their policy and infection control best practices. He stated the potential impact on residents could be the transmission or passing along of different germs. Record review of CMA Orientation Skills Checklist for CMA A reflected that she successfully demonstrated Cart Cleanliness and Handwashing/Gel on 08/16/22. Record review of Vital Sign Check-Off Sheet for CMA A dated 08/16/22 reflected no steps related to sanitizing blood pressure, pulse, or oxygen saturation monitors. Record review of facility policy titled Cleaning of non-critical care devices and dated 04/15 reflected the following: The purpose of this procedure is to prevent cross-contamination when using non-critical care devices (stethoscopes, blood pressure cuffs, treatment scissors, over bed tables or any other item that comes into contact with intact skin or does not contact the resident) between resident and/or when used by multiple staff members. The following equipment and supplies should be necessary when performing this procedure. 1. Alcohol wipes or manufacture approved disinfectant. Record review of undated CDC guidance titled Cleaning and Disinfection Strategies for Non-Critical Surfaces and Equipment and found at Environmental Cleaning 102 (cdc.gov) reflected the following: Non-Critical Equipment: - Infusion pumps - Sequential compression device pumps - Glucometers - Blood pressure monitors - Mobile computers and workstations - Tablets or smartphone - Ventilators. Use dedicated disposable devices when available If a dedicated, disposable device is not available, disinfect all non-critical patient care equipment before removing the device from the room and before using it with another patient Disinfect non-critical medical devices with an EPA-registered hospital disinfectant following the label's instructions. Assure staff responsible for device cleaning receive training on cleaning procedures that follow the equipment manufacturer's instructions.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 41% turnover. Below Texas's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), $28,272 in fines. Review inspection reports carefully.
  • • 31 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $28,272 in fines. Higher than 94% of Texas facilities, suggesting repeated compliance issues.
  • • Grade C (53/100). Below average facility with significant concerns.
Bottom line: Mixed indicators with Trust Score of 53/100. Visit in person and ask pointed questions.

About This Facility

What is Pflugerville's CMS Rating?

CMS assigns PFLUGERVILLE NURSING AND REHABILITATION CENTER an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Texas, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Pflugerville Staffed?

CMS rates PFLUGERVILLE NURSING AND REHABILITATION CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 41%, compared to the Texas average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Pflugerville?

State health inspectors documented 31 deficiencies at PFLUGERVILLE NURSING AND REHABILITATION CENTER during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 30 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Pflugerville?

PFLUGERVILLE NURSING AND REHABILITATION CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by WELLSENTIAL HEALTH, a chain that manages multiple nursing homes. With 120 certified beds and approximately 114 residents (about 95% occupancy), it is a mid-sized facility located in PFLUGERVILLE, Texas.

How Does Pflugerville Compare to Other Texas Nursing Homes?

Compared to the 100 nursing homes in Texas, PFLUGERVILLE NURSING AND REHABILITATION CENTER's overall rating (4 stars) is above the state average of 2.8, staff turnover (41%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting Pflugerville?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Pflugerville Safe?

Based on CMS inspection data, PFLUGERVILLE NURSING AND REHABILITATION CENTER has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Texas. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Pflugerville Stick Around?

PFLUGERVILLE NURSING AND REHABILITATION CENTER has a staff turnover rate of 41%, which is about average for Texas nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Pflugerville Ever Fined?

PFLUGERVILLE NURSING AND REHABILITATION CENTER has been fined $28,272 across 1 penalty action. This is below the Texas average of $33,362. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Pflugerville on Any Federal Watch List?

PFLUGERVILLE NURSING AND REHABILITATION CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.