SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined for 5 out of 41 sampled residents, that the facility faile...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined for 5 out of 41 sampled residents, that the facility failed to ensure that the resident environment remained as free of accident hazards as was possible; and that each resident received adequate supervision and assistance devices to prevent accidents. Specifically, 5 residents had multiple falls without continued attempts at interventions to prevent additional falls. Additionally, one resident had repeated accidents while operating his motorized wheelchair and had been assessed as not safe to operate the motorized wheelchair. Resident identifiers: 1, 39, 43, 53, and 62.Findings included:1. Resident 53 was admitted to the facility on [DATE] with diagnoses which included palliative care, anxiety disorder, and Alzheimer's disease.
On 6/23/25 at 8:01 AM, an observation was made of resident 53. Resident 53 was wandering in the dining room and hallway with one non-slip grip sock on her foot and one on her hand.
Resident 53's medical record was reviewed 6/22/25 through 6/26/25.
A care plan dated 5/18/25 revealed At risk for falls r/t [related to] hx [history] of falls at home, new admit, Dementia The goal was to not sustain a serious injury through the review date. Interventions included the following:
a. On 5/28/25, Avoid rearranging furniture;
b. On 5/22/25, Bed exchanged for a low bed, bed lowest position;
c. On 5/18/25, Bed in lowest position;
d. On 5/22/25, Check on resident more frequently;
e. On 5/18/25, Ensure resident was wearing appropriate footwear when ambulating or wheeling in wheelchair (w/c);
f. On 5/28/25, Invite resident to all activities;
g. On 5/18/25, Keep needed items, water, etc, in reach;
h. On 5/18/25, Maintain a clear pathway, free of obstacles;
i. On 5/28/25, Needs a safe environment: floors free from spills and/or clutter; adequate, glare-free light; a working and reachable call light, the bed in low position at night; Side rails as ordered, handrails on walls, personal items within reach;
j. On 6/20/25, Provide supervision and assistance with daily activities, especially during mobility; and
k. On 5/28/25, Walk with resident when possible when resident was walking in the hallway.
Incident reports and progress notes were reviewed and revealed the following falls:
a. On 5/18/25 at 12:00 AM, resident 53 was found on the floor next to her recliner. Denied hitting her head but complained of hip pain. The care plan revealed a new intervention to ensure resident 53 was wearing appropriate footwear when ambulating or wheeling in w/c; Keep needed items, water, etc, in reach; bed in lowest position; and Maintain a clear pathway, free of obstacles.
b. On 5/21/25 at 8:20 PM, resident 53 was found laying on the ground next to her bed on the fall mat. There were no interventions on the care plan after this fall.
c. On 5/22/25 at 12:00 AM, resident 53 was found laying on the ground next to her bed with her head bleeding. Resident 53's husband stated resident 53 rolled off her bed onto the ground. The care plan intervention was bed exchanged for a low bed, bed lowest position and check on resident more frequently.
d. On 5/27/25 at 4:25 PM, resident 53 fell in another residents room. There were no new updated care plan interventions.
e. On 5/28/25 at 2:45 AM, resident 53 tripped over the standing scale while walking around the memory care unit. Resident 53 hit her left eyebrow, causing a laceration. The care plan interventions included avoid rearranging furniture; invite resident to all activities; needs a safe environment; and walk with resident when possible when resident was walking in the hallway.
f. On 5/28/25 at 8:30 AM, resident 53 sat down twice in the memory care unit hallway while wandering around.
g. On 6/19/25 at 4:15 PM, resident 53 was found on the floor in the dining room. The care plan intervention included provide supervision and assistance with daily activities, especially during mobility.
h. On 6/19/25 at 6:30 PM, resident 53 was sitting on her buttocks at the end of the 200 hallway. An IDT [Interdisciplinary Team] note dated 6/24/25 at 9:59 AM, revealed the resident's care plan was updated to provide supervision and assistance with daily activities, especially during mobility and transfers. There were no interventions on the care plan.
i. On 6/25/25 at 7:16 AM, a nurse was alerted that CNA [Certified Nurse Assistant] had heard a noise coming from resident 53’s room. Resident 53 was found lying next to the bed on a fall mat. Resident 53 had a laceration to her left forehead. Resident 53 was sent to the hospital for evaluation.
On 6/25/25 at 1:31 PM, an interview was conducted with resident 53's family member, who resided in the same room as resident 53. The family member stated resident 53 fell that morning and hit her head. The family member stated resident 53 was transported to the hospital for evaluation of the laceration on her head that required steri-strips. The family member stated resident 53 was in bed and then probably sat at the side of her bed and fell forward. The family member stated resident 53 did not have an alarm but had a low bed and mats next to her bed. The family member stated he waited until resident 53 went to sleep before he was able to go to sleep to make sure she did not get up and fall without staff knowing. The family member stated sometimes night staff were really busy and did not respond quickly to his call light. The family member stated the other night it took staff 30 minutes to respond to the call light. At 1:39 PM, resident 53 was observed to wake-up, stand up out of bed and then walked with an unsteady gate towards the family member. The family member was bed bound and stated to resident 53 to please sit back down. The family member pushed the call light. There were no staff in the hallway available to assist resident 53. At 1:41 PM, CNA 4 was observed in the hallway and was notified that resident 53 was walking.
On 6/25/25 at 1:44 PM, an interview was conducted with CNA 4. CNA 4 stated staff had to Keep eyeballs on her [resident 53]. CNA 4 stated resident 53 usually sat with staff in the hallway but resident 53 seemed sleepy so she laid resident 53 down in her bed. CNA 4 stated resident 53 was laying in bed that morning and rolled out of bed hitting her head on the floor. CNA 4 stated sometimes resident 53 sat on the edge of her bed and then fell forward. CNA 4 stated resident 53 did not have a silent alarm on her bed like another resident did.
On 6/25/25 at 2:47 PM, an interview was conducted with the Director of Nursing (DON). The DON stated resident 53 had zero cognition and she wandered all day and whimpered. The DON stated resident 53's family member resided in the same room with her in the secured unit. The DON stated when staff saw resident 53 up wandering, they walked with her. The DON stated resident 53 fell that morning and hit the side of her head. The DON stated he was not sure what happened but resident 53 was sent to the hospital to be evaluated. The DON stated resident 53 was able to get out of bed on her own, sit at the side of the bed, and sometimes fell from there. The DON stated he was not sure if resident 53 had a fall from tripping over a fall mat. The DON stated the Interdisciplinary team had not discussed a larger bed, beveled mattress or a silent alarm for resident 53. The DON stated the criteria for determining if someone needed an alarm would be if someone was in bed a lot. The DON stated resident 53 was fast, so a beveled mattress might not be appropriate. The DON stated resident 53 was discussed in the Quality Assurance meeting regarding falls in the facility.
2. Resident 62 was admitted to the facility on [DATE] with diagnoses which included intracranial injury with loss of consciousness, cerebral infarction, acute resp failure, spinal instabilities, ilium fracture, mandible fracture, and anxiety.
On 6/25/25 at 1:00 PM, an observation was made of resident 62 in the dining room. Resident 62 was observed to be wheeled to her room and assisted to bed by CNA 4. Resident 62 was observed to have socks without grippers on and fall mats on both sides of her bed. Resident 62’s bed was observed to be 3 feet from the ground.
Resident 62’s medical record was reviewed 6/22/25 though 6/26/25.
A nursing progress note dated 4/4/25 at 10:53 PM revealed, The resident is a [AGE] year-old female who admitted to our facility today with a PMI [past medical information] of a severe TBI [traumatic brain injury] with subdural, subarachnoid, intraparenchymal bleeds, unstable c-spine fracture s/p [status post] fusion, all suffered from MVA [motor vehicle accident] .
A care plan dated 4/5/25 revealed resident 62 was “At risk for falls r/t multiple falls at hospital, seizure disorder, weakness”. The goal was “Will be free of minor injury through review date”. Interventions included:
a. On 4/24/25, Therapy and resident to communicate prior to transfer to be sure both are ready for transfer;
b. On 4/7/25, Anticipate and meet needs;
c. On 4/5/25, Be sure the call light was within reach and encourage her to use it to call for assistance as needed;
d. On 4/11/25, Educate using call light to get assistance prior to transferring;
e. On 6/12/25, Ensure resident was wearing appropriate LEFT KNEE BRACE and footwear when ambulating or wheeling in w/c;
f. On 4/19/25, Floor mats at both bedsides;
g. On 6/16/25, Keep needed items, water, etc, in reach; and
h. On 5/8/25, Needs a safe environment: assistive devices as ordered when applicable.
Additional care plans after resident 62 fell included the following interventions on 4/7/25 keep needed items, water, etc, in reach; on 4/5/25 be sure the call light is within reach and encourage to use it to call for assistance as needed; on 4/7/25 anticipate and meet needs; on 4/5/25 be sure the call light is within reach and encourage to use it to call for assistance as needed. It should be noted there were no incident reports for falls on 4/5/25 and 4/7/25.
Resident 62’s progress notes and incident report revealed the following falls:
a. On 4/11/25 at 7:30 AM an incident report and progress notes revealed, CNA found resident 62 sitting on the ground. Resident 62 stated she was trying to use the bathroom when she stumbled and fell. The care plan intervention included education using call light to get assistance prior to transferring; bed in lowest position; check range of motion; continue at risk plan; no apparent acute injury, monitor and document signs and symptoms of pain, change in mental status etc; and vital signs as ordered.
A progress note dated 4/11/25 at 11:31 PM, bed in lowest position and education on informing staff.
A progress note dated 4/12/25 at 2:27 PM, .Resident reminded to use call light and not transfer self. Education given resident sat back down waiting for help .
A progress note dated 4/13/25 at 11:14 AM, . Resident observed walking to dining room alone today. Resident highly encouraged to call for help .
b. On 4/14/25 at 8:40 AM, the incident report revealed resident 62 was found on the floor. Immediate action taken was aides stated she was carrying her meal tray and lost her balance. Resident 62 had complaints of pain to her wrist and right shoulder. There were no interventions located on the care plan after this fall.
c. On 4/15/25 at 2:15 AM, the incident report revealed CNA found resident 62 on the floor in her room. Resident 62 stated she hit her head and right elbow. The resident had a little bruise to her right elbow, no other injuries upon assessment. A new care plan was developed which included providing activities that promoted exercise and strength building where possible and therapy consultation for strength and mobility. It should be noted resident 62 was receiving therapy services starting 4/7/25.
On 4/17/25 at 1:32 PM, a therapy progress note revealed, “SLP [Speech Language Pathologist] unable to administer the SLUMS [St. Louis University Mental Status] or BIMS [brief interview of mental status] due to significant expressive and receptive aphasia present. On 4/7/25, SLP administered the MAST [Mississippi Aphasia Screening Test] aphasia assessment with an expressive subscale of 10/50 and receptive subscale of 12/50 with a total score of 22/100 with does indicates substantial aphasia impacting both her receptive and expressive communication. The patient also is unable to ambulate independently and shows poor safety awareness. She suffered a severe TBI and subsequent CVA [cerebrovascular accident] which has impacted all areas of her health, and she would not be safe to live in an independent living setting at this time.”
On 4/17/25 at 2:56 PM, a fall committee IDT revealed “Resident had fall on the 11th, 14th,15th. with no injury. resident has been educated on using call light, has low bed, working with therapy for strength. Mother is working on getting her new glasses to see if it helps, family reports poor eyesight may be a cause…, interventions in place.”
d. On 4/18/25 at 12:00 AM, resident 62 was found on the floor sitting next to her bed, while holding onto the bed bar. Resident 62 had no injuries related to fall. The care plan revealed the same interventions as the fall on 4/15/25.
e. On 4/19/25 at 5:45 PM, staff were walking out of resident 62’s room, resident was previously sitting on the bed but was found on the floor between the bed and wall. The care plan included mats to both sides of the bed.
A nursing progress note dated 4/21/25 revealed a bed alarm was placed. It should be noted there was no information on the care plan regarding a bed alarm.
A fall committee IDT dated 4/22/25 at 7:33 AM, revealed “The fall committee met on 4/22/25 to discuss the incidents that occurred on 4/18/25 and 4/19/25, the resident was found sitting on the ground next to bed, ., muscle weakness, unsteadiness on feet, and TBI, the resident's interventions include a low bed, floor mats, and medication review by both pharmacy and the provider… “
A progress note revealed on 4/23/25 at 1:37 PM, the family brought in a left knee brace and prescription glasses for resident 62 to wear. Resident 62 used the knee brace prior to the accident and was able to apply herself. “On while up”.
The at risk care plan was updated on 6/12/25 which revealed Ensure resident is wearing appropriate LEFT KNEE BRACE and footwear when ambulating or wheeling in w/c.” It should be noted that this intervention was not added until 6/12/25.
f. On 4/24/25 at 12:00 AM, resident 62 had a witnessed fall and hit her head and left hip. Resident 62 was sitting on the floor upon arrival. Resident 62 did not have any injuries noted with fall. Therapy staff mentioned head and left hip was hit during fall. The care plan intervention was therapy and resident to communicate prior to transfer to be sure both were ready for transfer. An additional care plan revealed bed lowest position, check range of motion, continue at risk interventions, monitor for pain, bruises, change in mental status and new onset, and vital signs as ordered.
A Fall Committee IDT dated 4/29/25 at 2:38 PM revealed the same information as above and there was no information if resident 62 fell during a transfer with therapy.
g. On 5/1/25 at 2:15 AM, the incident report revealed a CNA heard a thug sound and entered the resident's room finding resident 62 on the floor in her bathroom in front of the toilet. The interventions included the same as the fall on 4/24/25 with neuro checks as ordered and no apparent acute injury, determine and address causation factors of the fall and pharmacy consult to evaluate medications.
h. On 5/2/25 at 12:55 AM, the incident report revealed resident 62 was observed laying face down on the floor after staff heard a loud noise coming from her room. Resident 62 was assisted off the ground and to her bed. Resident 62 had a large bump on her forehead and reported a headache and a little brain fog. Resident 62 was sent to the hospital for evaluation. The care plan revealed no shunt was needed and Xanax was discontinued. The interventions were the same as the previous ones.
i. On 5/4/25 at 10:35 AM, resident 62 was found sitting on her bottom in the bathroom. The care plan interventions included to continue interventions on the at-risk plan, neuro-checks as ordered, and vital signs as ordered.
A Fall Committee IDT dated 5/6/25 at 7:54 AM revealed “The fall committee met on 5/6/25 to discuss the incidents that occurred on 5/1/25, 5/2/25, and 5/4/25 the resident was found sitting on the ground in front of the toilet, next to bed, the resident did sustain bruising to the head and face with the 5/2/25 incident, .The resident's care plan was updated with this event.”
k. On 5/8/25 at 10:00 AM, a nurse was alerted that during a transfer from bed resident 62 lost balance and CNA was unable to assist resident onto bed or wheelchair. Resident 62 was gently lowered by CNA to her buttocks onto the ground. The care plan intervention was resident 62 needed a safe environment: assistive devices as ordered when applicable.
A nursing progress note dated 5/10/25 at 9:53 AM, revealed .Resident had to be reminded to use wheelchair instead of ambulating without assistance. Resident acknowledged reminder, and allowed nurse to help her into wheelchair…
A nursing progress note dated 5/12/25 at 3:17 PM revealed, “Resident was assessed by NP [Nurse Practitioner] in facility. New orders received to obtain ultrasound of forehead to assess contusion present from previous fall…“
A Fall Committee IDT dated 5/13/25 at 7:56 AM revealed, resident was lowered to the ground on 5/8/25. The resident's interventions included a low bed, floor mats, Therapy and resident to communicate prior to transfer to be sure both are ready for transfer, and medication review by both pharmacy and the provider. The resident's care plan was updated with this event.
On 6/25/25 at 12:43 PM, an interview was conducted with the Occupational Therapist (OT) 1. OT 1 stated resident 62 was receiving OT, Physical Therapy (PT) and SLP since 4/7/25 when she was admitted . OT 1 stated resident 62 was discharged from PT on 6/10/25. OT 1 stated resident 62’s cognition was “pretty poor”. OT 1 stated for OT it depended on the day if resident 62 was able to remember tasks.
On 6/25/25 at 12:45 PM, an interview was conducted with Physical Therapist Assistant (PTA) 1. PTA 1 stated resident 62 had a TBI from a MVA. PTA 1 stated resident 62 did a lot of balancing exercises because she had right sided weakness. PTA 1 stated all exercises were to reduce her risk for falls because she had fallen multiple times since admission. PTA 1 stated resident 62 was discharged from PT services because she had met her goals.
On 6/25/25 at 12:55 PM, an interview was conducted with CNA 4. CNA 4 stated resident 62 was able to understand but struggled to verbally communicate. CNA 4 stated she was able to tell with resident 62’s body language what she wanted. CNA 4 stated resident 62 had routines and depending on the time she was able to understand what CNA 4 wanted. CNA 4 stated resident 62 might remember education to wait for staff assistance before getting up. CNA 4 stated resident 62 had not been getting up lately because she had a routine. CNA 4 stated interventions to prevent falls included a bed that was low to the ground, grippy socks on but she usually had shoes on, glasses on, staff check on her to make sure she was doing alright every 2 hours. CNA 4 stated if there was a new intervention developed, there was communication in an email that managers and shift leaders sent staff.
On 6/25/25 at 1:03 PM, an interview was conducted with Licensed Practical Nurse (LPN) 2. LPN 2 stated if there was a new intervention after a fall meeting, the management team informed staff of new interventions verbally and through the care plan. LPN 2 stated for resident 62 she should have proper footwear, gripper socks or shoes, and ask for help before getting into bed to prevent falls. LPN 2 stated gripped socks prevented her from falling and educating her on calling for help and waiting for assistance. LPN 2 stated resident 62 tried to self transfer because of her lack of impulse control. LPN 2 stated when staff laid resident 62 in her bed, they reminded her to call for assistance. LPN 2 stated staff tried to do frequent checks and monitor her. LPN 2 stated there was not a specific time for the checks. LPN 2 was observed to check resident 62’s care plans and stated interventions to prevent falls were to have therapy promote safe transfers, call light and anything she needed within reach, educated on the use of a call light and waiting for assistance, appropriate footwear, left knee brace in place, and floor mats on either side of her bed.
On 6/25/25 at 1:14 PM, an interview was conducted with CNA 6. CNA 6 stated fall interventions to prevent falls for resident 62 were to make sure her bed was in the lowest position, make sure she had non-slip socks or shoes on and monitor her. CNA 6 stated monitoring resident 62 meant to check on her every 30 minutes to make sure she was okay. An observation was made with CNA 6 of resident 62 in bed. CNA 6 stated the bed was not in the lowest position and confirmed it was about 3 feet from the ground. CNA 6 was observed to lower the bed to the lowest position and stated resident 62’s bed should be at that level. CNA 6 observed resident 62’s footwear and stated they were not non-slip socks. CNA 6 stated she was not aware of a knee brace.
On 6/25/25 at 2:12 PM, an interview was conducted with the DON. The DON stated the ADON (Assistant Director of Nursing) and UM (Unit Manager) attended the fall committee meetings and put new interventions on the care plan after a fall. The DON stated the fall committee came up with a new intervention, added it to the care plan and then updated the kardex for the CNA’s. The DON stated resident 62’s cognition was improving but she continued to have fluid on the brain. The DON stated as the fluid increases her cognition changed. The DON stated falls had been discussed in the Quality Assurance meetings in order to get “her to where she isn't falling”. The DON stated some of her falls were related to her cognition, some were because she didn't want to be at the facility, and some were because she was trying to crawl out of bed. The DON stated once her mom and a gentleman friend started coming it had helped to reduce sadness. The DON stated interventions to prevent future falls were on the care plan. The DON stated the interventions were reused on the care plan. The DON stated resident 62 refused the brace to her left knee. The DON stated the therapy evaluation was reused because there were different types of therapy that were done. The DON stated the intervention for 5/8/25 with devices to use, was referring to her knee brace because she refused it. The Administrator stated having structured activities, getting her hair done, and going to the dining room were helpful for her. The Administrator stated resident 62 was frustrated and annoyed when she was admitted and was now engaging more.
A QAPI (Quality Assurance and Performance Improvement) Plan for Cedar health and Rehab Skilled Nursing Facility 3/18/25 document indicated a Performance Improvement Project (PIP) was started for an increased number of falls. It further indicated a Problem Statement, “Increased numbers of falls, not implementing interventions.” It further indicated root causes identified were, “opened unit-higher census.” It indicated Steps to include, “Develop and Implement Interventions: -interventions added to Kardex-increased rounding-Angel rounds;” and “Monitor and Measure: -bring to QA [Quality Assurance] -review falls at weekly fall meeting (root Cause) -reduce clutter.”
A Quality Improvement Activity Sheet dated 3/18/25 indicated, “Facility seeing an increase in number of falls Increase in number of falls with injury.” It further indicated Year 2025 Incident Rates of:
a. Falls with Injuries had a percentage of 0% in March, April, and May;
b. Resident with Falls March 19.12%, April 15.58%, and May 19.23%;
c. Total Number of Documented Falls March 42.0, April 45.0, and May 56.0;
d. Total Number of Falls with Injuries 0.0 for March, April, and May; and
e. Total Number of Resident with Falls March 13.0, April 12.0, and May 15.0.
It should be noted resident 62 and resident 63 experienced falls with injuries after 3/18/25 when the QAPI was initiated.
3. Resident 1 was admitted to the facility on [DATE] with diagnoses which consisted of malignant neoplasm, dementia, alcohol abuse, epilepsy, nondisplaced fracture of right tibial tuberosity, history of falls, altered mental status, and major depressive disorder.
On 6/23/25 at 9:10 AM, an interview was conducted with resident 1. Resident 1 stated that he broke his leg from a fall he had while in the facility. Resident 1 stated that he slipped and that was what caused the fall. Resident 1 stated that he was independent with transferring and mobility and did not need any help from the facility staff. Resident 1 was observed seated in his wheelchair and a reacher bar and call light were within reach.
Resident 1's medical record was reviewed.
On 12/5/23, the Quarterly Minimum Data Set (MDS) assessment documented a BIMS score of 15/15, which would indicate that the resident was cognitively intact. The assessment documented no impairment to the functional Range of Motion (ROM) of both upper and lower extremities and no mobility devices were utilized.
On 3/4/24, the Annual MDS assessment documented a BIMS of 15/15. The assessment documented a functional impairment to the ROM of one side of the lower extremity and a w/c was utilized as a mobility device.
Resident 1's progress notes, incident reports, and care plan revealed the following:
a. On 2/24/24 at 6:18 PM, the Incident Note documented, CNA [name omitted] reported that pt [patient] had a fall in the dining room. CNA [name omitted] witnessed the fall and pt bonked his head to the fridge. Assisted the pt to the WC [wheelchair]. Advised to use WC when ambulating until seen by the ear doctor. Pt denies pain. No injuries noted. Neuro and VS [vital signs] initiated. VSS [vital signs stable] and WNL [within normal limits]. PERRLA [pupils equal, round, reactive to light and accommodation]. NO changes in LOC [level of consciousness]. Incident reported to [name omitted] RN [registered nurse], [name omitted] (DON), MD [Medical Doctor] and [name omitted]. Will continue to monitor.
b. On 2/24/24 at 11:53 PM, the nursing note documented, Resident had a fall earlier on day shift and hit his head on the fridge in the cafeteria. He said he lost his balance and fell. No other observed injuries d/t [due to] fall. He asked for APAP [Tylenol] before bed and rested comfortably throughtout [sic] the night.
c. On 2/26/24 at 12:00 AM, the provider note documented, [AGE] year-old male who has a history of vascular dementia as well as alcohol abuse in the past was seen after ground-level fall. The patient was in the dining room when he tripped and fell down. Afterwards he has not been putting any weight on his right hip or right knee. He states that they are very tender to the touch and when he tries to weight-bear it hurts him so he is not using them. He has had to use a wheelchair to get around which is different for him Patient has right knee pain after fall he also has some right hip pain I have ordered plain films of both of these to see if there is any bony abnormalities.
d. On 2/26/24 at 12:00 PM, the nursing note documented, Resident is doing well post fall. He is hesitant to ambulate and is using a w/c at this time. Resident has weakness and is unsteady. Gait is off-balance at this time. Resident is encouraged to use the w/c and verbalized understanding. He is cautious. Neuros have been completed and WNL. VSS. New order for a R [right] hip and R knee x-ray from [provider name omitted] today. Requisition given to med records and he will get this done tomorrow. No other concerns.
e. On 3/1/24 at 3:50 AM, the incident report documented, CNA reports entering room and discovering resident sitting on floor. Resident reported to CNA he had slipped out of bed after transferring from wheelchair to bed. Nurse and CNA assisted resident back in to bed. Resident denies any injury or pain at this time. Resident denies having hit his head at time of incident.
Resident 1's care plan did not have any new interventions identified status post fall.
f. On 3/1/24 at 12:00 AM, the provider note documented, Today is being seen and evaluated for x-ray results following a fall that occurred just over a week ago. He was able to obtain an x-ray of his leg which she has had difficulty walking on since the time of the fall. The x-ray was obtained in [name omitted] while also getting an MRI [magnetic resonance imaging] that had been scheduled of his head related to some dizziness and an ear infection. X-ray results have returned after several days and after the patient has seen the pain specialist. Indicating that he has a positive tibial plateau fracture of the right leg. The patient states his pain is been fairly tolerable there have been days that he does not report any pain at all that although he did report pain to the pain specialist. There have been some mild inconsistencies in his case and how he does report his discomfort. Which has led to some inconsistencies in his treatment plan. He has establish safety by using a wheelchair over the past week. He will receive a referral to orthopedics at this time.
g. On 3/5/24 at 7:26 AM, the nursing note documented, The fall committee met on 3/5/24 to discuss the incident that occurred on 3/1/24, the resident was found on the floor in his room, the resident stated that he slid off of his bed onto the floor, the resident did not have complaints of pain, the resident was then educated to use the call light to ask for assistance to transfer, the resident's MD and the DON were made aware of the incident, the resident's care plan has been updated.
It should be noted that resident 1's care plan had an intervention of Be sure the call light is within reach and encourage to use it to call for assistance as needed that was initiated on 1/16/19. Resident 1's care plan did not have any new interventions identified status post fall.
h. On 3/6/24 at 3:49 PM, the nursing note documented, Resident received an x-ray order on Monday, [DATE]th from [name omitted]. Resident had an appt [appointment] for a procedure that coming Thursday in [name omitted], and gave the okay for resident to have his x-ray done when he goes to [name omitted] for his MRI so he can complete at the same time while there, as resident had no c/o pain or discomfort to MD at this time. Resident went to [name omitted] on Thursday, [DATE]th and had an MRI of the spine and brain, and a R knee x-ray completed. Resident returned from appt that same day, we
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0561
(Tag F0561)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined for 2 of 41 sampled residents, the facility failed to promote and facili...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined for 2 of 41 sampled residents, the facility failed to promote and facilitate resident self-determination through support of resident choice, including the right to choose activities and schedules, and to make choices about aspects of his or her life in the facility that are significant to the resident. Specifically, two residents who were assessed as independent smokers were not allowed to smoke at night. Resident identifiers: 6 and 15.Findings included:1. Resident 15 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included acute and chronic respiratory failure, cerebral infarction, bipolar disorder, hypertension, anxiety disorder, and major depressive disorder.On 6/23/25 at 9:17 AM, an observation of resident 15 was made. Resident 15 was outside in the smoking area, no staff or other residents were present. Resident 15 was vaping and was not wearing oxygen.Resident 15's medical record was reviewed 6/22/25 through 6/26/25.A Quarterly Minimum Data Set (MDS) dated [DATE] indicated resident 15 had a Brief Interview for Mental Status (BIMS) score of 15. A BIMS score of 13 to 15 indicated cognition was intact.A Nursing note dated, 5/25/25 at 3:02 AM indicated, Resident came to nurses station and told nurse she has been coughing down in her room and can't sleep.Resident then asked nurse to open the door and give her, her vape. Nurse reminded resident of the no smoking rule from 2200-0700 [10:00 PM-7:00 AM]. Resident told nurse to write her up. Nurse reminded resident that she had signed the smoking agreement. Resident went back to her room.A Social Services note dated 12/11/24 at 10:30 AM indicated, Resident attended meeting regarding policy and guidelines with smoking. Resident agrees to policy and smoking behavior contract was signed.A Smoking Evaluation dated 4/26/25 at 11:16 PM indicated resident 15 was assessed for safety and could light her own cigarette; manage and remove her oxygen for safe smoking practices; hold smoking materials safely; disposed of smoking materials appropriately; and did not require any adaptive clothing, devices or assistance to smoke.Resident 15's care plan indicated a Focus of Potential for injury r/t [related to] Smoking, Resident uses vape independently Date Initiated: 07/25/2024.2. Resident 6 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included chronic obstructive pulmonary disease, paranoid schizophrenia, cognitive communication deficit, type 2 diabetes mellitus, borderline personality, and post-traumatic stress disorder.On 6/24/25 at 3:33 PM, an interview was conducted with resident 6. Resident 6 stated she was safe to smoke on her own and was an independent smoker. Resident 6 stated she was not allowed to smoke after 10:00 PM through 7:00 AM. Resident 6 stated she was a night person and not being allowed to smoke kind of bugs me but that's the rules I guess.Resident 6's medical record was reviewed 6/22/25 through 6/26/25.An Annual MDS dated [DATE] indicated resident 6 had a BIMS score of 12. A BIMS score 8-12 indicated a moderate cognitive impairment.A Smoking Evaluation dated 5/28/25 at 12:45 PM indicated resident 6 was assessed for safety and could light her own cigarette; manage and remove her oxygen for safe smoking practices; hold smoking materials safely; disposed of smoking materials appropriately; and did not require any adaptive clothing, devices or assistance to smoke.Resident 6's care plan indicated a Focus of Potential for injury r/t Smoking Independent Smoker Date Initiated: 06/20/2021 Revision on: 04/14/2025.On 6/24/25 at 3:30 PM, an interview was conducted with Certified Nursing Assistant (CNA) 5. CNA 5 stated independent smokers had specific smoking times. CNA 5 stated nobody was allowed to hold on to their own smoking supplies and would have to ask staff to get them. CNA 5 stated the smoking supplies were in a locked storage room in Hall 300. CNA 5 opened the storage room and resident smoking supplies were observed along with a list of supervised and unsupervised residents who smoked and a list of smoking times.On 6/25/25 at 3:05 PM, an interview was conducted with the Director of Nursing (DON). The DON stated the residents called the Ombudsman about one year ago because we used to have scheduled time for all smokers and the Ombudsman told us we cannot have scheduled times for independent smokers so that was changed. The DON stated independent smokers were allowed to smoke at any time and that the list of smoking times in the locked storage room in Hall 300 was old and should have been taken down. The DON stated staff needed more education because unsupervised smokers can go smoke at any time.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review it was determined, for 1 of 41 sampled residents, that the facility did not consult with th...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review it was determined, for 1 of 41 sampled residents, that the facility did not consult with the resident's physician when there was a significant change in the resident physical status, or a need to alter treatment. Specifically, the resident reported breaking his tooth after sustaining a fall and the injury was not reported to the physician. Resident identifier: 39.Findings included:Resident 39 was admitted to the facility on [DATE] with diagnoses which consisted of traumatic brain injury, atrial fibrillation, hypertension, chronic kidney disease, esophagitis with bleeding, and chronic pain. On 6/22/25 at 2:03 PM, an interview was conducted with resident 39. Resident 39 stated that he fell and knocked his tooth out during the fall. Resident 39 stated that he was sleeping prior to the fall. Resident 39's medical records were reviewed.On 7/8/24 at 4:50 PM, resident 39's progress note documented, Resident brought part of his tooth in a container to nurse this morning. Resident stated he broke his tooth yesterday. No signs of infection noted, resident states 6/10 pain r/t [related to] tooth. Nurse notified administration. Resident instructed to alert staff if any signs of infection are noted or pain gets worse. Resident verbalized understanding.No documentation could be found that resident 39's broken tooth was reported to the physician. On 6/24/25 at 2:59 PM, an interview was conducted with the Director of Nursing (DON). The DON stated if the resident presented with a broken tooth he would expect the nurse to assess the cause of the injury. The DON stated that if the injury was caused by a fall it would trigger an incident report. The DON stated that the physician should be notified of the injury. The DON stated that the nurse should have documented an attempt to determine cause of injury and physician notification in the progress notes.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review it was determined, for 1 out of 41 sampled residents, that the facility did not ensure that...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review it was determined, for 1 out of 41 sampled residents, that the facility did not ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source were reported immediately, but not later than 2 hours after the allegation was made, if the events resulted in serious bodily injury to the administrator, State Survey Agency (SSA) and Adult Protective Services (APS). Specifically, a resident reported a broken tooth to the staff and the SSA and APS were not notified of the injury of unknown source. Resident identifier: 39.Findings included:Resident 39 was admitted to the facility on [DATE] with diagnoses which consisted of traumatic brain injury, atrial fibrillation, hypertension, chronic kidney disease, esophagitis with bleeding, and chronic pain. On 6/22/25 at 2:03 PM, an interview was conducted with resident 39. Resident 39 stated that he fell and knocked his tooth out during the fall. Resident 39 stated that he was sleeping prior to the fall. Resident 39's medical records were reviewed.On 7/8/24 at 4:50 PM, resident 39's nursing progress note documented, Resident brought part of his tooth in a container to nurse this morning. Resident stated he broke his tooth yesterday. No signs of infection noted, resident states 6/10 pain r/t [related to] tooth. Nurse notified administration. Resident instructed to alert staff if any signs of infection are noted or pain gets worse. Resident verbalized understanding.No other documentation could be found in resident 39's medical records related to the tooth injury. On 6/24/25 at 4:18 PM, an interview was conducted with the Director of Nursing (DON). The DON stated that they did not report resident 39's tooth injury to the SSA. The DON stated that it would be considered an injury of unknown origin. The DON nodded yes when asked if they would need to conduct an investigation to determine causation of the injury of unknown origin. The DON stated that resident 39 had a lot of dental problems and visits to the dentist prior to the tooth injury on 7/8/24. On 6/25/25 at 2:12 PM, a follow-up interview was conducted with the DON. The DON stated that he did not know that he should be reporting to APS as well.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview it was determined, for 1 out of 41 sampled residents, that the facility did not provide routi...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview it was determined, for 1 out of 41 sampled residents, that the facility did not provide routine and emergency drugs and biologicals to its residents. Specifically, a resident did not receive her morning dose of Metoprolol due to the medication being out of stock. Resident identifier 37.Findings included:Resident 37 was admitted to the facility on [DATE] with diagnoses which consisted of essential hypertension and chronic kidney disease stage 3.On 6/24/25 at approximately 8:00 AM, an observation was made of Licensed Practical Nurse (LPN) 1 during morning medication administration for resident 37. LPN 1 did not administer resident 37's scheduled Metoprolol due to the medication not being available.Resident 37's medical records were reviewed.On 11/26/24, resident 37 had an order initiated for Metoprolol Tartrate Oral Tablet 50 milligram (mg), give 1 tablet by mouth two times a day for hypertension. The order documented that the medication was scheduled to be administered during 7:00 AM to 9:00 AM and again at 8:00 PM to 10:00 PM.On 6/24/25 at 9:26 AM, an interview was conducted with LPN 1. LPN 1 confirmed that the Metoprolol was out of stock. LPN 1 stated that she called the pharmacy and they said that the medication would be filled today. LPN 1 stated that the pharmacy would deliver the medication around 3:00 PM today.On 6/24/25 at 1:09 PM, an interview was conducted with Registered Nurse (RN) 1. RN 1 stated that to order medications they went into the electronic medical records for that resident and under the medication clicked reorder. RN 1 stated that they could also call the pharmacy to request a refill. RN 1 stated that when she observed a medication blister pack that had only the marked blue section of pills remaining that was time to place an order. RN 1 stated that the blue section of a medication blister pack was usually 8 days from when the medication would be out of stock. RN 1 stated that the purpose of blue section on the blister pack was to trigger the nurse to reorder so they did not run out of medication. RN 1 stated that they did not want residents missing medication doses. RN 1 reviewed a list of medications that were available in the Cubix and stated that they did not have an emergency supply of Metoprolol. RN 1 stated that resident 37's Metoprolol was last ordered on 6/7/25. RN 1 stated that the medication was to manage resident 37's blood pressure. RN 1 stated that if resident 37 missed a dose she would monitor her blood pressure or any complaints of a headache or restlessness. RN 1 stated that she would put resident 37 on 30 minute checks until the medication was available and administered. RN 1 stated that she would inform the Director of Nursing (DON) and Medical Doctor (MD) of any missed doses of medications and would also document the missed dose and notifications in a progress note. RN 1 reviewed resident 37's progress notes and stated that the nurse had not made a progress note today. RN 1 stated that the Metoprolol was scheduled two times a day and was to be administered between 7:00 AM to 9:00 AM and again at 8:00 PM to 10:00 PM. RN 1 stated that resident 37 had missed the morning dose of the Metoprolol.On 6/24/25 at 2:50 PM, an interview was conducted with the DON. The DON stated that the medical records were integrated for medication reorders, and the order went straight to the pharmacy. The DON stated that the nurse should reorder the medication when the blister pack gets down to the last row in the card to ensure timely delivery of the medication. The DON stated that if a medication was not delivered the nurse should notify the MD and call the pharmacy. The DON stated that most of the time they would put a note in to document the MD notification. The DON stated that if the medication was going to be administered late they should have documentation that the MD was notified. The DON stated that he would have expected the nurse to notify the MD by 11:00 AM if the medication was still not available.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview it was determined, for 1 of 4 residents sampled, that the facility did not ensure that medica...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview it was determined, for 1 of 4 residents sampled, that the facility did not ensure that medication error rates were not 5 percent or greater. Specifically, observations were made of 4 medication errors out of 32 medication opportunities that resulted in a medication error rate of 12.5%. A resident's Metoprolol administration was missed due to the medication not being available from the pharmacy, and a Farxiga, Oxycodone, and Potassium Citrate Extended Release tablets were administered crushed and the manufacturer recommended to take the medications whole. Resident identifier: 37.Findings included:Resident 37 was admitted to the facility on [DATE] with diagnoses which consisted of sarcoidosis, systemic inflammatory response syndrome, anxiety disorder, obstructive sleep apnea, monoclonal gammopathy, type 2 diabetes mellitus, cognitive communication deficit, dysphagia, essential hypertension, chronic kidney disease stage 3, and low back pain.On 6/24/25 at approximately 8:00 AM, an observation was made of Licensed Practical Nurse (LPN) 1 during morning medication administration for resident 37. LPN 1 did not administer resident 37's scheduled Metoprolol due to the medication not being available. LPN 1 dispensed a Farxiga 10 milligrams (mg) tablet, a Potassium Citrate Extended Release (ER) 10 milliequivalent (mEq) tablet, and an Oxycodone 10 mg tablet. All medications were crushed and mixed in apple sauce for administration to resident 37.Resident 37's medical records were reviewed.Resident 37's physician orders revealed the following: a. On 11/26/24, an order was initiated for Metoprolol Tartrate Oral Tablet 50 milligram (mg), give 1 tablet by mouth two times a day for hypertension. The order documented that the medication was scheduled to be administered during 7:00 AM to 9:00 AM and again at 8:00 PM to 10:00 PM. b. On 11/26/24, an order was initiated for Farxiga Oral Tablet 10 mg, give 1 tablet by mouth one time a day for diabetes. c. On 6/13/25, an order was initiated for Oxycodone Hydrochloride (HCL) Tablet 10 mg, give 1 tablet by mouth every 12 hours for severe pain. d. On 11/26/24, an order was initiated for Potassium Citrate ER, give 10 mEq by mouth one time a day for diuretic use. e. On 11/26/24, an order was initiated for MEDICATIONS MAY BE CRUSHED UNLESS CONTRAINDICATED BY MANUFACTURERS DIRECTIONS.Review of the package insert from the manufacturer [NAME] Pharma documented that Oxycodone Hydrocholoride Immediate Release (IR) Tablets and Oxycodone HCL Controlled-Release Tablets must be swallowed whole. Cutting, breaking, crushing, chewing, or dissolving Oxycodone IR could lead to dangerous adverse events including death. The guidance further documented that the Oxycodone HCL Controlled-Release must be swallowed whole, and that taking broken, crushed, or chewed tablets could lead to rapid release and absorption of a potentially fatal dose. The package insert for the Oxycodone HCL Immediate-Release was last revised on July 7th 2021. https://www.accessdata.fda.gov/drugsatfda_docs/label/2009/020553s060lbl.pdf and https://www.[NAME].ca/wp-content/uploads/2021/09/OXYIR-PM-E-Jul2021.pdfReview of the package insert from the manufacturer of Farxiga documented that the medication came in tablet form and was to be taken one time a day with or without food. The manufacturer does not give information on whether it is safe to cut, crush or chew the tablets. https://www.farxiga.com/side-effects/hero?source=FRX_C_C_9417&umedium=cpc&uadpub=GOOGLE&ucampaign=USA_GO_SEM_B_FARXIGA-DTC-CONSIDERATION-SAFETYSIDEEFFECTS-2024&ucreative=Safety/Side+Effects&uplace=farxiga+safety&outcome=Review of the Nursing 2022 Drug Handbook documented that Oxycodone was .potentially addictive, even at recommended doses, and if drug is misused. Chewing, crushing, snorting, or injecting it can lead to overdose and death. The Oxycodone had a Black Box Warning that stated, Instruct patient to swallow extended-release oxycodone tablets whole; crushing, dissolving, or chewing the tablets can cause rapid release and absorption of a potentially fatal dose of oxycodone. Wolters Kluwer. 42nd Edition Nursing 2022 Drug Handbook (2022). Philadelphia, PA. pp. 1124-1128. On 6/24/25 at 9:26 AM, an interview was conducted with Licensed Practical Nurse (LPN) 1. LPN 1 stated that resident 37's medications could be crushed because she had seen other nurses do it as well. LPN 1 stated that she could not crush the Potassium Citrate because Extended Release tablets were not supposed to be crushed. LPN 1 stated that she was not aware of any risk associated with crushing Oxycodone or Farxiga. LPN 1 stated that resident 37 had a hard time swallowing a lot of pills, but could swallow them if given individually. LPN 1 stated that the risk of crushing an ER tablet was that she could potentially be giving too much medication too quickly. LPN 1 stated that she called the pharmacy and they said that the Metoprolol would be filled today, and the pharmacy would deliver the medication around 3 PM today.On 6/24/25 at 2:50 PM, an interview was conducted with the Director of Nursing (DON). The DON stated that the medical records were integrated for medication reorders, and the order went straight to the pharmacy. The DON stated that the nurse should reorder the medication when the blister pack gets down to the last row in the card to ensure timely delivery of the medication.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview it was determined, the facility did not establish and maintain an infection prevention and co...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview it was determined, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment or to help prevent the development and transmission of communicable diseases and infections. Specifically, during hallway meal pass, CNAs (Certified Nursing Assistant) did not sanitize their hands between delivery of meal trays to residents dining in their rooms. Additionally, desserts were not covered on the trays delivered to resident rooms.Findings included:On 6/24/25 at 1:13 PM, CNA 5 delivered a tray to room [ROOM NUMBER]. The resident refused the tray so the tray was returned to the cart. CNA 5 did not sanitize her hands after returning the cart. On 6/24/25 at 1:14 PM, CNA 5 delivered a tray to room [ROOM NUMBER]. The dessert was not covered on the tray. CNA 5 obtained another tray from the cart without sanitizing her hands and delivered a second tray to room [ROOM NUMBER]. The dessert was not covered.On 6/24/25 at 1:16 PM, CNA 5 obtained a tray from the cart without sanitizing her hands and delivered the tray to room [ROOM NUMBER]. The dessert was not covered.On 6/24/25 at 1:17 PM, CNA 2 obtained a tray from the meal cart and delivered it to room [ROOM NUMBER]. The dessert was not covered on the tray. CNA 2 did not sanitize her hands before obtaining another tray from the meal cart and delivering a tray to room [ROOM NUMBER]. The dessert was not covered.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, for 6 of 41 sampled residents, the facility did not develop and implement a c...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, for 6 of 41 sampled residents, the facility did not develop and implement a comprehensive person-centered care plan for each resident that included measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified. Specifically, after residents sustained falls there were no interventions or the interventions were reused and a resident did not have hospice services care planned. Resident identifiers: 1, 39, 43, 53, 62 and 64.Findings include: 1. Resident 53 was admitted to the facility on [DATE] with diagnoses which included palliative care, anxiety disorder, and Alzheimer's disease.
On 6/23/25 at 8:01 AM, an observation was made of resident 53. Resident 53 was wandering in the dining room and hallway with one non-slip grip sock on her foot and one on her hand.
Resident 53's medical record was reviewed 6/22/25 through 6/26/25.
An admission Minimum Data Assessment (MDS) dated [DATE] revealed resident 53 had triggered for falls in the Care Area Assessment and the falls would be care planned.
A care plan dated 5/18/25 revealed At risk for falls r/t [related to] hx [history] of falls at home, new admit, Dementia. The goal was to not sustain a serious injury through the review date. Interventions included the following:
a. On 5/28/25, Avoid rearranging furniture;
b. On 5/22/25, Bed exchanged for a low bed, bed lowest position;
c. On 5/18/25, Bed in lowest position;
d. On 5/22/25, Check on resident more frequently;
e. On 5/18/25, Ensure resident was wearing appropriate footwear when ambulating or wheeling in wheelchair (w/c);
f. On 5/28/25, Invite resident to all activities;
g. On 5/18/25, Keep needed items, water, etc, in reach;
h. On 5/18/25, Maintain a clear pathway, free of obstacles;
i. On 5/28/25, Needs a safe environment: floors free from spills and/or clutter; adequate, glare-free light; a working and reachable call light, the bed in low position at night; Side rails as ordered, handrails on walls, personal items within reach;
j. On 6/20/25, Provide supervision and assistance with daily activities, especially during mobility; and
k. On 5/28/25, Walk with resident when possible when resident was walking in the hallway.
Resident 53 fell on 5/21/25 and 5/27/25, no new interventions were developed. In addition, interventions were reused.
2. Resident 62 was admitted to the facility on [DATE] with diagnoses which included intracranial injury with loss of consciousness, cerebral infarction, acute respiratory failure, spinal instabilities, ilium fracture, mandible fracture, and anxiety.
On 6/25/25 at 1:00 PM, an observation was made of resident 62 in the dining room. Resident 62 was observed to be wheeled to her room and assisted to bed by CNA 4. Resident 62 was observed to have socks without grippers on and fall mats on both sides of her bed. Resident 62's bed was observed to be 3 feet from the ground.
Resident 62's medical record was reviewed 6/22/25 though 6/26/25.
An admission MDS dated [DATE] revealed resident 62 triggered for falls and would be care planned.
A nursing progress note dated 4/4/25 at 10:53 PM revealed, The resident is a [AGE] year-old female who admitted to our facility today with a PMI [past medical information] of a severe TBI [traumatic brain injury] with subdural, subarachnoid, intraparenchymal bleeds, unstable c-spine fracture s/p [status post] fusion, all suffered from MVA [motor vehicle accident] .
A care plan dated 4/5/25 revealed resident 62 was “At risk for falls r/t multiple falls at hospital, seizure disorder, weakness”. The goal was “Will be free of minor injury through review date”. Interventions included:
a. On 4/24/25, Therapy and resident to communicate prior to transfer to be sure both are ready for transfer;
b. On 4/7/25, Anticipate and meet needs;
c. On 4/5/25, Be sure the call light was within reach and encourage her to use it to call for assistance as needed;
d. On 4/11/25, Educate using call light to get assistance prior to transferring;
e. On 6/12/25, Ensure resident was wearing appropriate LEFT KNEE BRACE and footwear when ambulating or wheeling in w/c;
f. On 4/19/25, Floor mats at both bedsides;
g. On 6/16/25, Keep needed items, water, etc, in reach; and
h. On 5/8/25, Needs a safe environment: assistive devices as ordered when applicable.
Additional care plans after resident 62 fell included the following interventions on 4/7/25 keep needed items, water, etc, in reach; on 4/5/25 be sure the call light is within reach and encourage to use it to call for assistance as needed; on 4/7/25 anticipate and meet needs; and on 4/5/25 be sure the call light is within reach and encourage to use it to call for assistance as needed. It should be noted there were no incident reports for the falls on 4/5/25 and 4/7/25.
Resident 62 fell on 4/14/25 and there were no new interventions developed.
Resident 62 fell on 4/15/25 and the intervention was therapy consultation for strength and mobility. Resident 62 was receiving PT [Physical Therapy], OT [Occupational Therapy], and SLP [Speech Language Pathologist] starting 4/7/25.
Resident 62 fell on 4/18/25 and the same interventions were used from the fall on 4/15/25.
On 4/23/25 the family brought in a knee brace for resident 62. This was added to the care plan on 6/12/25.
Resident 62 fell on 5/2/25 and there were no new interventions developed. Previous interventions were used.
Resident 62 fell on 5/4/25 and there were no new interventions developed.
Resident 62 fell on 5/8/25 and the new intervention was assistive devices as ordered when applicable.
On 6/25/25 at 12:43 PM, an interview was conducted with OT 1. OT 1 stated resident 62 was receiving OT, PT, and SLP since 4/7/25 when she was admitted . OT 1 stated resident 62 was discharged from PT on 6/10/25. OT 1 stated resident 62's cognition was “pretty poor”. OT 1 stated for OT it depended on the day if resident 62 was able to remember tasks.
On 6/25/25 at 12:45 PM, an interview was conducted with Physical Therapist Assistant (PTA) 1. PTA 1 stated resident 62 had a TBI from a MVA. PTA 1 stated resident 62 did a lot of balancing exercises because she had right sided weakness. PTA 1 stated all exercises were to reduce her risk for falls because she had fallen multiple times since admission. PTA 1 stated resident 62 was discharged from PT services because she had met her goals.
On 6/25/25 at 12:55 PM, an interview was conducted with Certified Nursing Assistant (CNA) 4. CNA 4 stated if there was a new intervention developed, there was communication in an email that managers and shift leaders sent to staff.
On 6/25/25 at 1:03 PM, an interview was conducted with Licensed Practical Nurse (LPN) 2. LPN 2 stated if there was a new intervention after a fall meeting, the management team informed staff of new interventions verbally and through the care plan.
On 6/25/25 at 1:14 PM, an interview was conducted with CNA 6. CNA 6 stated fall interventions to prevent falls for resident 62 were to make sure her bed was in the lowest position, make sure she had non-slip socks or shoes on, and monitor her. CNA 6 stated monitoring resident 62 meant to check on her every 30 minutes to make sure she was okay. An observation was made with CNA 6 of resident 62 in bed. CNA 6 stated the bed was not in the lowest position and confirmed it was about 3 feet from the ground. CNA 6 was observed to lower the bed to the lowest position and stated resident 62's bed should be at that level. CNA 6 observed resident 62's footwear and stated they were not non-slip socks. CNA 6 stated she was not aware of a knee brace.
On 6/25/25 at 2:12 PM, an interview was conducted with the Director of Nursing (DON). The DON stated the Assistant Director of Nursing (ADON) and the Unit Manager attended the fall committee meetings and put new interventions on the care plan after a fall. The DON stated the fall committee came up with a new intervention, added it to the care plan, and then updated the kardex for the CNA's.
3. Resident 1 was admitted to the facility on [DATE] with diagnoses which consisted of malignant neoplasm, dementia, alcohol abuse, epilepsy, nondisplaced fracture of right tibial tuberosity, history of falls, altered mental status, and major depressive disorder.
Resident 1's medical records were reviewed.
Resident 1's progress notes, incident reports, and care plan revealed the following:
a. On 3/1/24 at 3:50 AM, the incident report documented, CNA reports entering room and discovering resident sitting on floor. Resident reported to CNA he had slipped out of bed after transferring from wheelchair to bed. Nurse and CNA assisted resident back in to bed. Resident denies any injury or pain at this time. Resident denies having hit his head at time of incident.
Resident 1's care plan did not have any new interventions identified status post fall.
b. On 3/5/24 at 7:26 AM, the nursing note documented, The fall committee met on 3/5/24 to discuss the incident that occurred on 3/1/24, the resident was found on the floor in his room, the resident stated that he slid off of his bed onto the floor, the resident did not have complaints of pain, the resident was then educated to use the call light to ask for assistance to transfer, the resident's MD [Medical Doctor] and the DON were made aware of the incident, the resident's care plan has been updated
It should be noted that resident 1's care plan had an intervention of Be sure the call light is within reach and encourage to use it to call for assistance as needed that was initiated on 1/16/19. Resident 1's care plan did not have any new interventions identified status post fall.
c. On 3/18/24 at 10:19 AM, the nursing note documented, Resident was transferring himself without assistance from his bed to his wheelchair. He did not lock the wheels and the chair slid from underneath him, placing him on the floor. Resident was assessed, no injury noted or found.
Resident 1's care plan did not have any new interventions identified status post fall.
d. On 9/6/24 at 5:44 AM, the nursing note documented, Resident found laying on floor on back next to wheelchair. Resident head at foot of wheelchair. Resident states he was transferring to wheelchair but slid out because wheelchair was not locked. Denies hitting head. Denies pain. Checked for injuries, none noted. Assisted resident to wheelchair.
Resident 1's care plan did not have any new interventions identified status post fall.
e. On 11/23/24 at 12:32 AM, the nursing note documented, CNA called nurse to room. Upon entering room, resident observed laying on floor next to the bed on side nearest to the window. Resident laying on L [left] side. No injuries noted during assessment, resident denies any pain at this time. Resident noted to be more weak than is typical. PERRLA [pupils equal, round, reactive to light, and accommodation]. EOROM [extensive over range of motion] intact. A&Ox4 [Alert and oriented to person, place, time, and event] Resident assisted back into bed and educated on call light use. Clothing changed and water dried off floor. Resident shows no signs of distress at this time. VS [vital signhs] stable.
f. On 11/23/24 at 12:25 AM, the incident report documented, CNA called nurse to room. Upon entering room, resident observed laying on floor next ot the bed on side nearest to the window. Residnet [sic] layin [NAME] [sic] L side. No injuries noted during assessment, resident denies any pain at this time. REsident [sic] noted to be more weak than is typical.
Resident 1's care plan did not have any new interventions identified status post fall.
g. On 12/24/24 at 6:31 PM, the nursing note documented, Resident was trying to get from bed to wheelchair, brake was not set and resident slid to the floor. Resident denies any pain or discomfort. V/S WNL [within normal limits]. No injuries noted. Nurse manager notified. Resident encouraged to use call light and ask for assistance. Will continue to monitor.
Resident 1's care plan did not have any new interventions identified status post fall.
h. On 1/9/25 at 11:50 PM, the nursing note documented, CNA found resident on the floor next to bed, lying on right side. Wheelchair near head of resident at foot of bed. Resident denied any pain or discomfort. Stated he did not hit head. Able to do ROM [range of motion] independently without pain. Resident stated he forgot to lock brake on right side of wheelchair. Resident assessed for injuries, none noted. Assisted back to bed. Initiated neuro checks. Encouraged resident to use call light for assistance. Call light within reach. VS 98.6 [temperature] 108 [pulse] 16 119/71 [blood pressure] Sp02 [oxygen saturation] at 92% RA [room air].
Resident 1's care plan did not have any new interventions identified status post fall.
i. On 1/13/25 at 2311:24 PM, the nursing note documented, Call light on. Staff entered room. pt was sitting on the floor next to his bed in front of his w/c. No c/o pain. No injury noted. pt denies hitting head. pt tried to transfer from bed to w/c and did not lock W/C brakes. W/C rolled away from him and he saton [sic] the floor. VS taken B/P [blood pressure] 111/60, T [temperature] 97.1, P [pulse] 95, R [respirations]16, O2 [oxygen] 92% on RA. Nurse manager on call notified. Family notified; message left for [name omitted]. MD notified via Gadzoom book. pt assisted into w/c. pt is alert and oriented at baseline. PERL [pupils equil, reactive to light], Neuro Check WNL. No sign of distress. Will monitor.
Resident 1's care plan did not have any new interventions identified status post fall.
j. On 1/17/25 at 1:30 AM, the nursing note documented, pt observed on the floor next to his bed. pt had attempted to transfer to w/c and bumped his L brake during the transfer and his brake released. pt was sitting on the floor in front of his w/c. No injury noted, No c/o pain. Neuro checks initiated and are WNL. PERL, Bilateral grasp is firm. VS B/P 102/67, T 97.3, P 110, O2 90% RA, R 22. pt was also caught vaping in his room. Vape was taken from pt. Nurse manager notified of fall, MD notified via gadzoom book. Am shift to notify family.
Resident 1's care plan did not have any new interventions identified status post fall.
k. On 1/18/25 at 10:20 AM, the nursing note documented, resident was found sitting on the floor in front of his wheelchair in between his bed. resident stated he was trying to get from his wheelchair to bed. resident states that he does not have any pain. resident has weakness in his lower extremities, which has been gradually worsening over the course of the last few months. resident was helped back into bed by CNA and 2 nurses. VS were taken, E-interact COC [change of condition] assessment was completed. MOD [manager on duty], nurse manager, MD, and family member made aware. resident was educated to use his call light when he needs help transferring or if he feels weak, resident stated 'I dont [sic] need to use call light'. resident was placed into bed and made comfortable, call light placed within reach, bed placed in low position.
Resident 1's care plan did not have any new interventions identified status post fall.
l. On 2/16/25 at 4:31 PM, the nursing note documented, Pt was transferring from the bed to the chair. The brake on the chair came loose and the resident ended up on the floor. The CNA observed him in between the bed and the wheelchair. There aren't any new injuries observed from the fall. His family and the MD were notified.
Resident 1's care plan did not have any new interventions identified status post fall.
On 1/16/19, resident 1 had a care plan initiated for at risk for falls related to traumatic brain injury, seizure disorder, and dementia. Interventions identified on the care plan included:
· Anticipate and meet needs.
Date Initiated: 01/16/2019
· Avoid rearranging furniture.
Date Initiated: 01/16/2019
· Be sure the call light is within reach and encourage to use it to call for assistance as needed.
Date Initiated: 01/16/2019
· Bed in lowest position while resting.
Date Initiated: 02/27/2025
· Educate resident to use w/c when going throughout facility until he see ear doctor.
Date Initiated: 02/24/2024
· Educate the resident to call for assistance before transferring.
Date Initiated: 01/14/2025
· Encourage to participate in activities that promote exercise, physical activity for strengthening and improved mobility.
Date Initiated: 01/16/2019
· Keep needed items, water, etc, in reach.
Date Initiated: 01/16/2019
· Maintain a clear pathway, free of obstacles.
Date Initiated: 01/16/2019
· Needs a safe environment: floors free from spills and/or clutter; adequate, glare-free light; a working and reachable call light, the bed in low position at night; Side rails as ordered, handrails on walls, personal items within reach pad correctly on w/c 2/18/25.
Date Initiated: 02/18/2025
· Room assignment close to the nurses station.
Date Initiated: 02/27/2025
· When resident transfers from w/c educate to lock wheels before transferring.
Date Initiated: 03/05/2025
· Working with therapy on properly applying breaks to wheel chair before transferring.
Date Initiated: 03/11/2025
On 6/25/25 at 2:12 PM, an interview was conducted with the DON. The DON stated that the expectation was that they identified a new intervention to prevent falls after each fall. The DON stated that either he, the ADON, or the Infection Preventionist (IP) were responsible for updating the care plans with new interventions. The DON stated that those interventions have to be linked to the Kardex by whoever was responsible for the care plan development.
4. Resident 39 was admitted to the facility on [DATE] with diagnoses which consisted of traumatic brain injury, atrial fibrillation, hypertension, chronic kidney disease, esophagitis with bleeding, and chronic pain.
On 6/22/25 at 2:03 PM, an interview was conducted with resident 39. Resident 39 stated that he fell and knocked his tooth out during the fall. Resident 39 stated that he was sleeping prior to the fall.
Resident 39's medical records were reviewed.
Resident 39's progress notes, incident reports, and care plan revealed the following:
a. On 2/10/24 at 7:31 PM, the nursing note documented, Resident had a witnessed fall in the dinning room at 1745 [5:45 PM]. another resident drove their jazzy into the table causing them to slide forward and into this resident's Jazzy causing it to tip over. Resident fell out of his jazzy as it tipped over and onto his R [right] side.
Resident 39's care plan did not have any new interventions identified status post fall.
b. On 2/22/24 at 10:26 PM, the nursing note documented, Resident had a fall earlier this evening around 2040 [8:40 PM]. CNA observed resident on floor. The CNA reported: 'CNA walked in to put another resident in bed, and saw resident on floor by bed. Resident said they had stood up to plug in chair and fell on bum.' Resident denies any pain or injury. Resident was assisted back into bed.
Resident 39's care plan did not have any new interventions identified status post fall.
c. On 2/26/24 at 6:10 PM, the incident note documented, Resident sitting next to the jazzy in his room resident head to toe assessment completed. skin tear to the Left arm. Resident has bump to the L [left] side of the head, resident states he has less movement to the L arm. L shoulder lower then the R shoulder. Resident and nurse discussed ER [emergency room] visit. skin tear cleansed with NS [normal saline] and steri strips applied approximated well. Resident agreed to have head and L shoulder checked by ER.
Resident 39's care plan did not have any new interventions identified status post fall.
d. On 5/12/24 at 3:06 PM, the incident note documented, Resident observed on the floor by CNA. Assessed patient, abrasions to L knee noted. No other findings noted. VS taken, all were WNL. Family notified. MD notified. Nurse manager notified.
Resident 39's care plan did not have any new interventions identified status post fall.
e. On 11/14/24 at 5:15 AM, the nursing note documented, During morning med pass, found resident on floor, laying on left side next to bed. c/o pain to left hip, stated it was because he was laying on hard floor. Checked for pain with PROM [passive range of motion], none noted. Assisted resident back to bed. Some slight swelling noted to left side of face by left eye where he was laying on floor.
Resident 39's care plan did not have any new interventions identified status post fall.
On 5/2/22, resident 39 had a care plan initiated for at risk for falls related to a history of falls, traumatic brain injury, and weakness. Interventions identified on the care plan included:
· 2/21/25 educate family to call for assistance with transfers in the bathroom.
· Needs a safe environment: floors free from spills and/or clutter; adequate, glare-free light; a working and reachable call light, the bed in low position at night; Side rails as ordered, handrails on walls, personal items within reach.
Date Initiated: 10/20/2024
· Re-educate resident to call for transfer assistance.
Date Initiated: 10/20/2024
· Review information on past falls and attempt to determine cause of falls. Record possible root causes. Alter remove any potential causes if possible. Educate resident/family/caregivers/IDT [Interdisciplinary Team] as to causes.
Date Initiated: 10/20/2024
On 6/24/25 at 2:59 PM, an interview was conducted with the DON. The DON stated that resident 39's last Brief Interview for Mental Status (BIMS) score was a 6/15, which would indicate a severe cognitive impairment. The DON stated that resident 39 had both short-term and long-term memory deficits depending on the day. The DON stated that after a resident sustained a fall they had a clinical meeting the next day, and every Tuesday they had an in-depth meeting about the falls. The DON stated that they discussed the fall, attempted to identify the root cause, and identified interventions to prevent future falls. The DON stated that they also re-evaluated the previous interventions to determine what had already been used. The DON stated that they attempted to identify new interventions after each fall and those interventions should be documented in the care plan.
5. Resident 43 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included displaced intertrochanteric fracture of right femur, type 2 diabetes mellitus, borderline personality disorder, congestive heart failure, hypertension, encounter for palliative care, cirrhosis of liver, major depressive disorder, and cognitive communication deficit.
Resident 43s medical record was reviewed from 6/22/25 through 6/26/25.
A Quarterly MDS assessment dated [DATE] indicated resident 43 had a BIMS score of 8. A BIMS score of 8-12 indicated moderate cognitive impairment.
A Care Plan Focus of “At risk for falls r/t Poor balance, HX of right hip fracture, and HX of falls Date Initiated: 09/19/2023 Revision on: 07/29/2024” indicated Interventions included:
a. Anticipate and meet needs. Date Initiated: 09/22/2023;
b. Avoid rearranging furniture. Date Initiated: 09/22/2023;
c. Be sure the call light is within reach and encourage to use it to call for assistance as needed. Date Initiated: 09/19/2023;
d. Bed in lowest position. Date Initiated: 09/19/2023;
e. Educate resident/family about safety reminders and what to do if a fall occurs. Date Initiated: 09/19/2023;
f. Education for locking wheelchair wheels prior to transfers 8/14/24 Date Initiated: 08/14/2024;
g. Education for transferring into chair, making sure chair is within reach prior to sitting. 11/4/24 Date Initiated: 11/04/2024;
h. Encourage to participate in activities that promote exercise, physical activity for strengthening and improved mobility Date Initiated: 11/08/2023;
i. Ensure resident is wearing appropriate footwear when ambulating or wheeling in w/c. Date Initiated: 11/08/2023;
j. Follow facility fall protocol. Date Initiated: 09/22/2023;
k. Keep needed items, water, etc, in reach. Date Initiated: 09/22/2023;
l. Maintain a clear pathway, free of obstacles. Date Initiated: 09/22/2023; and
m. Remote bed alarm on bed or chair. Family agrees 4/13/25 Date Initiated: 04/13/2025
A Nursing note dated 3/21/24 at 3:12 PM indicated, “Pt was found by CNA [CNA name redacted] lying on the floor face down. Pt stated that she was sleeping in the chair and fell down forward. VS/Neuro initiated. VSS stable. No changes in LOC [level of consciousness]. Refused to go to ER for Xray. Pt obtained goose egg to the forehead. No otherinjuries [sic] noted at this time. Refused to go to ER for Xray. C/o pain 3/10. Tylenol and ice pack given. DON, MD, Family member aware. Will continue to monitor.”
A Fall Committee IDT (Interdisciplinary Team) dated 3/26/24 at 7:42 AM indicated, “…Patient stated she fell asleep in the chair and fell face down on the floor. Patient stated she hit her head on the floor. The patient was education to go to the bed when she is feeling tired…”
It should be noted the fall intervention implemented after the 3/21/24 fall included education provided to the resident.
A Nursing note dated 7/3/24 at 2:54 PM indicated, “Nurse was sitting at 100 nurses station when she heard a large bang in lobby way and a call for a nurse. Nurse went into lobby way observing resident lying on the ground on her Left side. Large laceration noted to her L eyebrow. Area was bleeding (later would be cleansed with NS and steri stripped), Nurse stated for resident to lay still until after assessment was done. Assessment of eyes and head completed, resident explained that she was walking and tripped on the rug. she was able to answer all questions appropriately with no hesitation. nurse asked for help removing her off of the walker. 4-person assistance to move. [NAME] was jammed under residents L hip. When moving resident increased pain noted to the Left arm. Resident was rolled to her back, then assisted with gait belt to w/c being sure not to use left arm. Nurse told resident she should be sent to the ER for head CT and Xray to the L arm. Resident was hesitant Do I have to nurse educated importance of evaluation d/t the severity of the fall.Family [sic] notified by resident advocate. Resident agreed. Nurse called non emergent ambulance d/t not having a driver available. Family came into facility with resident and transferred to hospital with resident, EMTs [Emergency Medical Technician] transferred resident to [name redacted] hospital.
A Condition Follow-up dated 7/4/24 at 1:08 PM indicated, “Resident experienced head injury, L humerus fx [fracture], L eyebrow lac [laceration], and L rib fx from fall…Resident educated on the importance of using call light to notify staff when help is needed.”
It should be noted the fall intervention implemented after the 7/3/24 fall included education provided to the resident.
A Fall Committee IDT note dated 12/3/24 at 7:36 AM indicated, “The fall committee met on 12/03/24 to discuss the incident that occurred on 12/01/24, the resident was on the floor next to her bed. when asked what happened, resident said 'I fell to my bum.' resident stated she did not hit her head. The resident has been educated to call for assistance when transferring. The resident's family, MD and the DON were made aware of the incident, the resident's care plan has been updated.”
It should be noted the fall intervention implemented after the 12/1/24 fall included education provided to the resident.
On 6/25/25 at 2:12 PM, an interview was conducted with the DON. The DON stated care plans were updated after each fall and should include new interventions after each fall.
6. Resident 64 was admitted to the facility on [DATE] with diagnoses that included cerebral vascular accident, hemiplegia, malnutrition, and hypertension.
On 6/24/25 at 11:07 AM, an observation was made of resident 64 who was laying in bed and sleeping. Resident 64's bed was low to the floor with fall mats on both sides of the bed. Resident 64 was covered with a sheet. A sign was noted on the inside of resident 64's door indicating he was on hospice. The hospice phone number was listed and instructions to call 24/7 if there were any questions about resident 64's care, day or night.Resident 64's medical records were reviewed between 6/22/25 and 6/25/25.
A significant change MDS dated [DATE] revealed a significant change for hospice.
A physicians order dated 4/15/25 revealed the facility Social Services Director (SSD) requested the order, and the resident was to be admitted on [DATE].Resident 64's care plan was reviewed. There was no care focus area regarding hospice.An initial hospice care plan dated 4/17/25 revealed, Facility staff and the patient both understand the need to report changes in pain level and the process in which to report that change. Skilled nursing to educate patient/caregiver on when to report changes in pain and how to report those changes. Resident is at risk for falls/altered home safety. The patient will remain free from falls or injury resulting from impaired mobility. Facility staff understand the need to place items within the patient's reach of his right side for ease of participating in activities and obtaining items and for safety. Skilled nursing to educate on placing personal items within reach to reduce risk of falls. Resident has self-care deficits/ADL's [activities of daily living]. Caregiver provides patient's personal hygiene and assistance with ADL safely and in a manner that promotes comfort and dignity. Facility staff very well understand the need for safety with ADL cares and they also understand DME [durable medical equipment] use and safety techniques while providing incontinence care, transfers, and mobility or ADL cares. Skilled nursing to educate caregivers on patient needs, precautions when providing ADL care including brief changes, bathing and grooming.On 6/24/25 at 11:30 AM, an interview was conducted with CNA 2. CNA 2 stated resident 64's serv
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected multiple residents
Based on observation, interview and record review, for 5 of 41 residents, the facility did not provide food prepared by methods that conserve flavor and appearance or provide food and drink that was p...
Read full inspector narrative →
Based on observation, interview and record review, for 5 of 41 residents, the facility did not provide food prepared by methods that conserve flavor and appearance or provide food and drink that was palatable, attractive, and at an appetizing temperature. Specifically, residents complained of cold food and too much processed food. Resident Identifiers: 6, 9, 15, 33, and 75.Findings Included:On 6/22/25 at 2:17 PM, an interview was conducted with resident 33 who stated he had received a cold hamburger with beef that tasted like fake meat. Resident 33 stated it tasted like it had been mixed with something. Resident 33 stated he had provided feedback to the kitchen staff, but it did not seem to help. Resident 33 stated he would eat lunch, but would not eat breakfast or dinner. Resident 33 stated if he wanted something to eat he could ask for a quesadilla.
On 6/22/25 at 3:18 PM, an interview was conducted with resident 6. Resident 6 stated that the food was not that great. Resident 6 stated that the food was not always served warm when the food items should be warm.
On 6/23/25 at 9:33 AM, an interview was conducted with resident 15. Resident 15 stated the food was horrible, bland, and came out cold. Resident 15 stated in the Resident Council meetings they had asked if Mrs. Dash or any other seasonings could be put on the food to give it flavor since too many resident’s had salt restrictions.
On 6/23/25 at 11:38 AM, an interview was conducted with resident 9 who stated he only ate breakfast. Resident 9 stated the lunch and dinner meals included food that was too fabricated so he would just skip those meals.
On 6/25/25 at 1:31 PM, an interview was conducted with resident 75. Resident 75 stated his biggest complaint was the food and shook his head back and forth. Resident 75 stated he did not want to talk about it any further. On 6/24/25 at 12:04, an observation was made of the lunch meal service. An interview was conducted with the cook who stated residents who dined in their rooms were served first and then the steam table was brought to the dining room where the remaining residents would be served. It was noted that the cook was using a plate warmer to heat the plates prior to plating the food. The hall carts were filled and left the kitchen as follows:
a. At 12:15 PM, the 200 hall cart left the kitchen.
b. At 12:27 PM, the 100 hall cart left the kitchen.
c. At 12:44 PM, the 300 hall cart left the kitchen.
d. At 12:52 PM, the 400 hall cart #1 left the kitchen.
e. At 12:54 PM, a test tray was requested.
f. At 12:57 PM, the 400 hall cart #2 left the kitchen.
g. At 1:19 PM, the test tray was received.
The meal consisted of a grilled chicken sandwich (grilled chicken breast on a hamburger bun, leaf of lettuce, and tomato on the side), tater tots, green peas, apple pie dessert, resident drink of choice.
Grilled chicken sandwich: 109.2 degrees Fahrenheit- lukewarm, bland to the taste, moist.
Tater tots: 99.5 degrees Fahrenheit- lukewarm, lightly salted.
Peas: 99.4 degrees Fahrenheit- lukewarm, no seasoning detected.
Apple Pie dessert: 60.7 degrees Fahrenheit
On 6/25/25 at 1:25 PM, an interview was conducted with the Cook. The cook stated he took the temperatures of the food before he put it on the steam table and plated the food. The cook stated he also took the temperatures of the food after he brought the steam table back from the dining room. The temperature book was reviewed with the cook and the temperatures for the hot foods were observed to be above 145 degrees Fahrenheit prior to meal service. The cook stated it was not a requirement to take the temperature of the food after meal service but that he was doing it to make sure the food was still within acceptable temperature ranges. The cook stated they had obtained a plate warmer to heat the plates for meal service in an effort to keep the food warm.
On 6/25/25 at 2:06 PM, an interview was conducted with the Dietary Manager (DM) who stated she attended resident council every 4-6 months. The DM stated residents brought up food concerns during resident council, but that they would also approach her personally about concerns or preferences. The DM stated there were several ways in which she was notified of resident concerns about food, such as in the Interdisciplinary Team (IDT) meetings, residents would talk to the cook, or tell staff members who would then communicate concerns through a facility group text. The DM stated when she was made aware of a concern she would address it immediately. The DM stated she had received feedback about food items residents did not want on the menu, how residents wanted the grilled cheese sandwiches prepared, and that residents wanted the plates heated for hot meals. The DM stated the Quality and Performance Improvement (QAPI) Committee was digging into concerns about cold food and were currently fixing it.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation and interview, the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety. Specifically, food items in the wa...
Read full inspector narrative →
Based on observation and interview, the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety. Specifically, food items in the walk-in freezer and the walk-in refrigerator were open to the air.Findings included:On 6/22/25 at 1:03 PM, an initial walk-through was conducted in the kitchen. In the walk-in freezer, a package of diced chicken was open to air and a box of ground beef patties were open to air.On 6/25/25 at 1:31 PM, a second walk-through was conducted in the kitchen. In the walk-in refrigerator, a box of raw bacon with a written date of 6/16/25 was open to air. [Note: The box stated store at 0 degrees, keep frozen or below.]On 6/25/25 at 2:06 PM, an interview was conducted with the Dietary Manager (DM). The DM stated the Consultant Dietitian came to the facility every 2 weeks. The DM stated while at the facility, the consultant dietitian completed a kitchen audit that included sanitation, inspection of the refrigerators and freezers for expired food and food safety issues. The DM stated she received an audit report from the consultant dietitian and would correct the issues found.