The Manor, Inc.
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
The Manor, Inc. in Morrisville, Vermont has received a Trust Grade of F, indicating significant concerns about the quality of care provided. It ranks #33 out of 33 facilities in Vermont, placing it in the bottom tier, and #1 of 1 in Lamoille County, meaning there are no better local options. While the facility's trend is improving with a reduction in reported issues from 7 in 2024 to just 1 in 2025, the staffing rating is poor at 1 out of 5 stars, and the turnover rate is concerning at 55%, which is slightly below the state average of 59%. The facility has also accumulated $140,856 in fines, higher than 82% of Vermont facilities, raising red flags about compliance. Specific incidents include a critical failure to protect a resident from sexual abuse by staff, leading to hospitalization, and another serious issue where a resident developed a Staphylococcus infection due to inadequate care for a worsening arterial ulcer. While there are some improvements noted, families should weigh these serious weaknesses against any positive aspects before considering this facility for their loved ones.
- Trust Score
- F
- In Vermont
- #33/33
- Safety Record
- High Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 55% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ⚠ Watch
- $140,856 in fines. Higher than 97% of Vermont facilities. Major compliance failures.
- Skilled Nurses ○ Average
- RN staffing data not reported for this facility.
- Violations ⚠ Watch
- 16 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
Below Vermont average (2.7)
Significant quality concerns identified by CMS
Near Vermont avg (46%)
Frequent staff changes - ask about care continuity
Well above median ($33,413)
Significant penalties indicating serious issues
7 points above Vermont average of 48%
The Ugly 16 deficiencies on record
Apr 2025
1 deficiency
MINOR
(C)
Minor Issue - procedural, no safety impact
Resident Rights
(Tag F0550)
Minor procedural issue · This affected most or all residents
Based on observations, interviews, and record review, the facility failed to ensure each resident has the right to self-determination and access to persons and services outside of the facility by lock...
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Dec 2024
3 deficiencies
2 IJ
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Free from Abuse/Neglect
(Tag F0600)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect the resident's right to be free from sexual abuse by staff ...
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CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Abuse Prevention Policies
(Tag F0607)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review the facility failed to develop and implement a policy related to screening of potential em...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0943
(Tag F0943)
Could have caused harm · This affected 1 resident
Per interview and record review that facility failed to provide abuse training prior to a substantiated sexual assault for one out of six employees sampled. Findings include:
Per interview on 11/12/24...
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Feb 2024
4 deficiencies
1 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Quality of Care
(Tag F0684)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents received care in accordance with...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
Based upon observation, interview, and record review, the facility failed to implement procedures that assure the accurate acquiring, dispensing and administering drugs to meet the needs of one reside...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Per record review Resident #10 had an order for Lorazepam oral tablet 0.5 mg (an anti-anxiety medication) to be given every 8...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement and maintain contact precautions for 1 resi...
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Feb 2023
8 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0604
(Tag F0604)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to treat one of twenty nine sampled residents with resp...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to initiate and complete a thorough investigation of a possible abuse a...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based upon interview and record review, the facility failed to review and/or revise care plans regarding fall prevention for 2 r...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based upon interview and record review, the facility failed to ensure 5 residents [#15, #21, #51, #17, & #48] of 29 sampled resi...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected multiple residents
Based on staff interview and record review, the facility failed to ensure PRN (as needed) orders for psychotropic drugs are limited to 14 days for 3 of 29 sampled residents (Residents #11, #33, and #3...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0841
(Tag F0841)
Could have caused harm · This affected most or all residents
Based on interview and review of documentation, the facility failed to designate a physician to serve as medical director and who coordinates medical care and implements facility policies.
Findings in...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0868
(Tag F0868)
Could have caused harm · This affected most or all residents
Based on interview and review of documentation, the facility failed to maintain the position of a Medical Director as part of the Quality Assurance Performance and Improvement (QAPI) committee.
Findin...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
Based on interview it was determined that the facility failed to ensure a system to prevent and identify causes of infection by failing to develop and implement measures to prevent the growth of Legio...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "What safeguards are in place to prevent abuse and neglect?"
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • Multiple safety concerns identified: Federal abuse finding, 2 life-threatening violation(s), 1 harm violation(s), $140,856 in fines. Review inspection reports carefully.
- • 16 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
- • $140,856 in fines. Extremely high, among the most fined facilities in Vermont. Major compliance failures.
- • Grade F (0/100). Below average facility with significant concerns.
About This Facility
What is The Manor, Inc.'s CMS Rating?
CMS assigns The Manor, Inc. an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Vermont, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.
How is The Manor, Inc. Staffed?
CMS rates The Manor, Inc.'s staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 55%, which is 9 percentage points above the Vermont average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.
What Have Inspectors Found at The Manor, Inc.?
State health inspectors documented 16 deficiencies at The Manor, Inc. during 2023 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, 12 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates The Manor, Inc.?
The Manor, Inc. is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 72 certified beds and approximately 62 residents (about 86% occupancy), it is a smaller facility located in Morrisville, Vermont.
How Does The Manor, Inc. Compare to Other Vermont Nursing Homes?
Compared to the 100 nursing homes in Vermont, The Manor, Inc.'s overall rating (1 stars) is below the state average of 2.7, staff turnover (55%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.
What Should Families Ask When Visiting The Manor, Inc.?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.
Is The Manor, Inc. Safe?
Based on CMS inspection data, The Manor, Inc. has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Vermont. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at The Manor, Inc. Stick Around?
Staff turnover at The Manor, Inc. is high. At 55%, the facility is 9 percentage points above the Vermont average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was The Manor, Inc. Ever Fined?
The Manor, Inc. has been fined $140,856 across 2 penalty actions. This is 4.1x the Vermont average of $34,487. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.
Is The Manor, Inc. on Any Federal Watch List?
The Manor, Inc. is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.