HERITAGE HALL - LAUREL MEADOWS
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Heritage Hall - Laurel Meadows has a Trust Grade of B, indicating it is a good choice but not without its issues. Ranked #80 out of 285 facilities in Virginia, it falls in the top half, but it is the second-best option in Carroll County with only one competitor. Unfortunately, the facility is experiencing a worsening trend, with the number of compliance issues increasing from 1 in 2022 to 4 in 2023. Staffing is a concern, as it received a low rating of 1 out of 5 stars, and the turnover rate is 49%, which is about average for Virginia. While it has no fines against it, which is a positive sign, there have been several concerning incidents, including staff failing to follow physician orders for two residents and not completing necessary assessments for discharges, indicating a need for improved adherence to care protocols. Overall, while there are some strengths, families should consider the weaknesses before making a decision.
- Trust Score
- B
- In Virginia
- #80/285
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 49% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Virginia facilities.
- Skilled Nurses ⚠ Watch
- Each resident gets only 23 minutes of Registered Nurse (RN) attention daily — below average for Virginia. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ⚠ Watch
- 13 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Near Virginia avg (46%)
Higher turnover may affect care consistency
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 13 deficiencies on record
Dec 2023
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
Based on staff interview and clinical record review, the facility staff failed to complete a discharge minimum data set (MDS) assessment for 1 of 3 closed records, Resident #30.
The findings included...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
PASARR Coordination
(Tag F0644)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and clinical record review, the facility staff failed to complete a level II Preadmission Screening and...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
Based on staff interview and clinical record review, the facility staff failed to review and revise the comprehensive care plan (CCP) for 1 of 15 current resident reviews, Resident #27.
The findings ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on staff interview, clinical record review, facility document review, and during a medication pass and pour observation, the facility staff failed to follow the provider orders regarding medicat...
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Nov 2022
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
Based on observation, staff interview, and clinical record review, the facility staff failed to treat a stage II pressure ulcer as ordered by the provider for 1 of 6 residents, Resident #2.
The findi...
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Jun 2021
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation, staff interview, and facility document review, the facility staff failed to follow established infection control procedures during a wound care observation for 1 of 17 residents,...
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Apr 2019
7 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, facility document review and clinical record review, the facility staff failed to notify the physician...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to follow...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, clinical record review and facility document review, the contracted pharmacist failed to document whet...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility document review, staff interview and clinical record review, the facility staff failed to ensure that 1 of 18 ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and clinical record review, the facility staff failed to ensure a complete and accurate clinical record...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to follow...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, facility document review and staff interview, the facility staff failed to date spices when opened and failed to discard expired spices.
The findings included:
The facility staff...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Virginia facilities.
- • 13 deficiencies on record. Higher than average. Multiple issues found across inspections.
About This Facility
What is Heritage Hall - Laurel Meadows's CMS Rating?
CMS assigns HERITAGE HALL - LAUREL MEADOWS an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Virginia, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Heritage Hall - Laurel Meadows Staffed?
CMS rates HERITAGE HALL - LAUREL MEADOWS's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 49%, compared to the Virginia average of 46%. RN turnover specifically is 67%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Heritage Hall - Laurel Meadows?
State health inspectors documented 13 deficiencies at HERITAGE HALL - LAUREL MEADOWS during 2019 to 2023. These included: 13 with potential for harm.
Who Owns and Operates Heritage Hall - Laurel Meadows?
HERITAGE HALL - LAUREL MEADOWS is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by HERITAGE HALL, a chain that manages multiple nursing homes. With 60 certified beds and approximately 57 residents (about 95% occupancy), it is a smaller facility located in LAUREL FORK, Virginia.
How Does Heritage Hall - Laurel Meadows Compare to Other Virginia Nursing Homes?
Compared to the 100 nursing homes in Virginia, HERITAGE HALL - LAUREL MEADOWS's overall rating (4 stars) is above the state average of 3.0, staff turnover (49%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Heritage Hall - Laurel Meadows?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is Heritage Hall - Laurel Meadows Safe?
Based on CMS inspection data, HERITAGE HALL - LAUREL MEADOWS has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Virginia. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Heritage Hall - Laurel Meadows Stick Around?
HERITAGE HALL - LAUREL MEADOWS has a staff turnover rate of 49%, which is about average for Virginia nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Heritage Hall - Laurel Meadows Ever Fined?
HERITAGE HALL - LAUREL MEADOWS has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Heritage Hall - Laurel Meadows on Any Federal Watch List?
HERITAGE HALL - LAUREL MEADOWS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.