CONSULATE HEALTH CARE OF NORFOLK

3900 LLEWELLYN AVE, NORFOLK, VA 23504 (757) 625-5363
For profit - Limited Liability company 222 Beds CONSULATE HEALTH CARE/INDEPENDENCE LIVING CENTERS/NSPIRE HEALTHCARE/RAYDIANT HEALTH CARE Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
1/100
#245 of 285 in VA
Last Inspection: November 2021

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

Consulate Health Care of Norfolk has received a Trust Grade of F, indicating significant concerns about the care quality. It ranks #245 out of 285 nursing homes in Virginia, placing it in the bottom half of facilities in the state, and #7 out of 8 in Norfolk City County, meaning there is only one local option that performs better. The facility has shown an improving trend, reducing the number of reported issues from 6 in 2023 to 3 in 2024, but it still has a concerning record with 54 total deficiencies identified. Staffing is a weakness, with a rating of 1 out of 5 stars and a staff turnover rate of 50%, which is similar to the state average. Specific incidents include a resident who suffered burns after lighting a cigarette while on oxygen and another incident involving physical abuse that required hospital evaluations for two residents. While the facility provides good quality measures, the critical issues and overall poor ratings suggest families should proceed with caution.

Trust Score
F
1/100
In Virginia
#245/285
Bottom 15%
Safety Record
High Risk
Review needed
Inspections
Getting Better
6 → 3 violations
Staff Stability
⚠ Watch
50% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$13,397 in fines. Lower than most Virginia facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 16 minutes of Registered Nurse (RN) attention daily — below average for Virginia. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
54 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★☆
4.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2023: 6 issues
2024: 3 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

1-Star Overall Rating

Below Virginia average (3.0)

Significant quality concerns identified by CMS

Staff Turnover: 50%

Near Virginia avg (46%)

Higher turnover may affect care consistency

Federal Fines: $13,397

Below median ($33,413)

Minor penalties assessed

Chain: CONSULATE HEALTH CARE/INDEPENDENCE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 54 deficiencies on record

1 life-threatening 2 actual harm
Jul 2024 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0678 (Tag F0678)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interview, staff interview, clinical record review, and review of facility documents, the facilit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interview, staff interview, clinical record review, and review of facility documents, the facility's staff failed to ensure a Do Not Resuscitate resident wishes were in place for 1 of 6 residents (Resident #6), in the survey sample. The findings included: Resident #6 was originally admitted to the facility [DATE] after an acute care hospital stay. The current diagnoses included; Thrombocytopenia Unspecified. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of [DATE] coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 13 out of a possible 15. This indicated Resident #6 cognitive abilities for daily decision making were intact. The person-centered care plan dated [DATE] read that Resident #6 has advance directive indicating Do Not Resuscitate (DNR). The Goal for the resident was to have the advance directive followed. The intervention was a physician order for DNR. In sectionGG(Functional Abilities Goals) the resident was coded as being independent with eating, oral hygiene, toileting hygiene, personal hygiene, walking. A review of the Durable Do Not Resuscitate Order (DDNRO) dated on [DATE] showed that it was signed by resident and physician. A review of the Advance Directives Discussion Document dated [DATE] read withhold Cardiopulmonary Resuscitation. A review of an Order Summary dated [DATE] at 11:45 AM., read Do Not Resuscitate (DNR). Ipratropium-Albuterol Inhalation Solution 0.5-2.5 (3) MG/3ML (Ipratropium-Albuterol) 3 ml inhale orally every 4 hours for Shortness of Breath; Wheezing Phone Active [DATE]. A review of a Change in Condition Document dated [DATE] at 12:14 PM., read resident had signs and symptoms of wheezing, shortness of breath (sob), notified Nurse Practitioner (NP) on [DATE] at 12:00 noon. The NP recommended a stat chest xray and nebulizer treatment every 4 hours. The vital signs were within normal ranges. Document also read that resident is his own Responsible Party (RP) with no contact information. A review of progress notes dated on [DATE] at 9:58 PM., read: 911 working on him. taking resident to emergency room (ER). Nurse Practitioner (NP) aware, was in building. According to the Medication Administration Record (MAR), Resident #6 receive Ipratropium-Albuterol Inhalation Solution 0.5-2.5 (3) MG/3ML for Shortness of Breath (SOB) and wheezing on [DATE]: 1:00 PM., 5:00 PM., and 9:00 PM. [DATE]: 1:00 AM., 5:00 AM., 9:00 AM., 1:00 PM., 5:00 PM and 9:00 PM. [DATE]: 1:00 AM., 5:00 AM., 9:00 AM., 1:00 PM., 5:00 PM and 9:00 PM. A review of a nursing progress note dated [DATE] at 9:08 PM. read that the resident complained of having shortness of breath (sob). Resident was in BR when I brought Nebulizer, came out sat down for nebulizer. Went to get 02 for his sob, returned in minutes and found resident unresponsive. weak pulse, no resp. Code Blue and 911 called. On [DATE] at approximately 1:15 PM., an interview was conducted with the Social Worker (SW). The SW said that the DNR document should have been uploaded into the Medical Record, but her assistant did not upload the document. The resident had been in the facility five months from admission with full code status that should have been DNR. An interview was conducted on [DATE] at approximately 11:43 AM., with Other Staff Member (OSM) #5 concerning Resident #6. OSM #5 said that chest compressions were done on the resident by the Emergency Medical Technicians (EMT's), a pulse was present before the resident was transported to the nearest hospital. OSM #5 also said that Emergency Medical Services (EMS) took over and continued to administer CPR. OSM #5 was asked if he was informed of Resident #6's code status. He said that he was not informed of the resident's code status by the staff. An interview was conducted on [DATE] at approximately 4:15 PM., with Licensed Practical Nurse (LPN) #3 concerning Resident #6. LPN #6 said that about a week ago, Code Blue was called on unit 1A and CPR was initiated on Resident #6. On [DATE] at approximately 12:45 p.m., the above findings were shared with the Administrator, Director of Nursing. The DON said that the Resident's DNR status should have been followed.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interviews and staff interviews the facility staff failed to maintain a clean, comfortable, homel...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interviews and staff interviews the facility staff failed to maintain a clean, comfortable, homelike environment for 2 of 6 residents (Resident #1 and Resident #2), in the survey sample. The findings included: 1. Resident #1 was originally admitted to the facility 1/26/2007. The current diagnoses included cerebral palsy, major depressive disorder, anxiety disorder, and schizoaffective disorder. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/31/24 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #1's cognitive abilities for daily decision making were intact. On 7/16/24 during an observation tour for room [ROOM NUMBER], it was observed that the air conditioning unit was not functioning. On 7/16/24 at 4:30 PM an interview was conducted with Resident #1. Resident #1 stated that the air conditioning unit has not been working for a while. Resident #1 also stated that she is uncomfortable due to the high temperature in her room. The Maintenance Assistant recorded an ambient temperature in this room at 83.8 Fahrenheit (F). On 7/16/24 at 3:45 PM an interview was conducted with the Administrator and the Maintenance Director. The Maintenance Director stated that there are currently seven (7) to eight (8) rooms that are having air conditioning issues. The Maintenance Director also stated that he did not know exactly what rooms are not functioning properly however the plan is for the Heating and Air Conditioning vendor to repair the air conditioning in these rooms once they acquire the parts for the repair. 2. Resident #2 was originally admitted to the facility 4/3/19. The current diagnoses included; hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, muscle weakness, vascular dementia, and Alzheimer's disease with early onset. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/30/24 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 12 out of a possible 15. This indicated Resident #2's cognitive abilities for daily decision making were moderately impaired. A substantial interview was not conducted due to the resident's cognitive status. On 7/16/24 during an observation tour for room [ROOM NUMBER], it was observed that the air conditioning unit was not functioning. On 7/16/24 at 4:20 PM an interview was conducted with the Maintenance Assistant. The Maintenance Assistant stated that it is hot in room [ROOM NUMBER] and the facility staff did not know the air conditioning was not working properly in the room. The Maintenance Assistant recorded an ambient temperature in this room of 84.4 (F). On 7/17/24 at approximately 4:40 p.m., a final interview was conducted with the Administrator, the Director of Nursing, and Interim Administrator. An opportunity was offered to the facility's staff to present additional information. They had no further comments and voiced no concerns regarding the above information.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

Based on observation and staff interviews the facility staff failed to maintain a comfortable environment for residents, staff, and the public. The findings included: On 7/16/24 during an observation ...

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Based on observation and staff interviews the facility staff failed to maintain a comfortable environment for residents, staff, and the public. The findings included: On 7/16/24 during an observation tour of unit 1A and unit 1B, it was observed that the air conditioning was not functioning properly. During the observation tour on 7/16/24 at 4:00 PM the Maintenance Assistance recorded an ambient temperature of 84.6 degrees Fahrenheit (F) on unit 1A hallway and 85.2 degrees (F). on unit 1B hallway. The Maintenance Assistant stated that the nursing unit hallways are hot due to the temperature outside. On 7/16/24 at 4:05 PM an interview was conducted with the Administrator. The Administrator stated that there are four (4) portable air conditioning units in the building due to the air conditioning system not working properly. The Administrator also stated that the plan is for the heating and air conditioning vendor to repair the air conditioning once they acquire the parts for the repair. On 7/17/24 at approximately 4:40 p.m., a final interview was conducted with the Administrator, the Director of Nursing, and Interim Administrator. An opportunity was offered to the facility's staff to present additional information. The Administrator stated that the facility is currently working with the Occupational Safety and Health Administration in resolving the issue with the air conditioning system and the hot temperatures in sections of the building.
Mar 2023 6 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to prohib...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to prohibit unsafe smoking practices for two (2) of 11 residents in the survey sample, Residents #1 and #6. Resident #1 was inaccurately assessed to be safe to have a cigarette lighter at the bedside. On 2/26/23, he lit a cigarette in his room, while receiving continuous oxygen therapy, resulting in harmful burns on his lip, ear, chest, and back. When the resident returned to the facility, the facility did not implement the newly revised care plan for 1:1 supervision to keep the resident safe. Resident #6, who was assessed to be an unsafe smoker, was observed by the surveyor lighting his own cigarette on 2/28/23 and 3/1/23. On 3/2/23 at 4:00 p.m., the ASM (administrative staff member) #1, the executive director, ASM #2, the director of clinical services, ASM #3, the vice president of operations, and ASM #4, the regional clinical director were informed that these findings resulted in a determination of harm at the level of immediate jeopardy. On 3/6/23 the survey team verified the removal plan had been fully implemented by the facility. On 3/6/23 at 2:40 p.m., ASM #1, ASM #2, ASM #3, and ASM #4 were informed the removal plan had been verified and the IJ had been abated. The scope and severity of the deficiency was lowered to a level 3, isolated. The findings include: 1. For Resident #1, the resident was inaccurately assessed to be safe to have a cigarette lighter at the bedside. On 2/26/23, he lit a cigarette in his room, while receiving continuous oxygen therapy, resulting in burns on his face, chest, and left flank. When the resident returned to the facility, the facility did not implement the newly revised plan for 1:1 supervision to keep the resident safe. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 2/8/23, Resident #1 was coded as being moderately cognitively impaired for making daily decisions, having scored 11 out of 15 on the BIMS (brief interview for mental status). He was coded as requiring the extensive assistance of staff for bed mobility. He was originally admitted to the facility with diagnoses including COPD (chronic obstructive pulmonary disease) (1) and schizoaffective disorder (2). On 3/1/23 at 1:35 p.m. and 3:50 p.m., Resident #1 was observed by the surveyor lying in bed, with no staff in the room or within line of sight of the resident. A review of Resident #1's progress notes revealed: 2/26/23 Resident rec'd (received) order to be transferred to ER (emergency room) after receiving blisters to face, nose and back during his unauthorized smoking in bed. Resident is his own responsible party. 2/26/23 Resident admitted [to local hospital.]' A review of the facility synopsis of events dated 2/26/23 revealed, in part: [Resident #1] resides in [room number]. [Resident #1], who is oxygen dependent was smoking in his room and caught his (sic) self on fire. Fire put out and oxygen turned off and removed. [Resident #1] obtained a burn to the tip of his nose, right lower lip, burn to the right and left chest and left back. [Resident #1's] smoking material confiscated, and resident sent to emergency room for evaluation of burns. Investigation initiated. A review of Resident #1's hospital Discharge summary dated [DATE] revealed, in part: admit date : [DATE]. discharge date [DATE]. Chief Complaint: Trauma Major. Discharge Diagnosis: 5% TBSA (total body surface area) superficial partial thickness burn to face, chest, left flank .74 y.o. (year old) male with COPD on home O2 (oxygen) who was [NAME] to [local hospital] as an alpha trauma for management of flash burns to the face sustained while lighting a cigarette while on home O2 .[Resident #1] was admitted to the ICU (intensive care unit) for airway watch. There was no inhalation injury. He underwent burn scrub on the day of admission .He was transferred out of the ICU on 2/27. He was deemed medically ready for transfer back to his facility on 2/28. A review of Resident #1 most recent smoking evaluation prior to 2/26/23 revealed, in part: 1/31/23. Observations. 1. Resident is able to communicate why oxygen must always be shut off prior to lighting cigarette. No. 2. Resident is able to communicate the risks associated with smoking. No .4. Resident smokes safely. Yes. Summary of Evaluation: Resident is determined to be [a] safe smoker. Supervision needed while smoking: None. A review of Resident #1's care plan initiated 11/13/19, and in effect on 2/26/23 revealed, in part: 11/13/19 [Resident #1] is a smoker. Noncompliant with smoking policy .[Resident #1] is able to: light own cigarette, keep lighter at bedside. Date Initiated 2/12/19 .[Resident #1] requires supervision while smoking .[Resident #1's] smoking supplies are stored at the nurses station. A review of Resident #1's care plan initiated 2/28/23 revealed, in part: Resident is an unsafe smoker .will be educated on the risk of smoking with oxygen .[Resident #1] will be place (sic) on 1:1 supervision. A review of Resident #1's physician orders revealed the following order dated 1/28/23: Oxygen as Needed .2L/min (liters per minute) as needed. A review of the facility policy in place on 2/26/23 regarding resident smoking revealed, in part: Smoking - Supervised .The Center will provide a safe, designated smoking area for residents. For the safety of all residents, the designated smoking area will be monitored by a staff member during authorized smoking times. Smoking is only allowed in designated areas and during designated times. Oxygen is not permitted in the designated smoking area .Residents that wish to smoke will be evaluated on admission/re-admission, quarterly, and with a change in condition to determine if assistance or supervision is required for smoking. If a resident is identified during the smoking evaluation to require assistance or supervision with smoking, the Center will include the appropriate information in the care plan. The Center will establish and post designated smoking areas and times. During designated smoking times staff will be assigned to assist or supervise residents whose care plans indicate assistance or supervision is required while smoking. The Center will retain and store matches, lighters, etc. for all residents. On 3/1/23 at 9:24 a.m., LPN (licensed practical nurse) #1, Resident #1's unit manager, was interviewed. She stated the facility staff completes smoking safety assessments at least quarterly. She stated if she completes the assessment, she takes the resident outside to the designated smoking area to observe them smoking. She looks for changes since the previous assessment, for how the resident holds the lighter and lights the cigarette, how firm the residents grip is on the cigarette, and if the resident appropriately discards the cigarette but in a non-flammable receptacle. She stated she completed Resident #1's safe smoking evaluation on 1/31/23. She stated the resident wears oxygen all the time. She asked him what would happen if he smoked in his room while wearing oxygen, and he could not answer the question. She stated he also could not answer the question about the risks of smoking. She stated Resident #1 had always (prior to 2/26/23) removed his oxygen and gone downstairs to the designated smoking area to smoke. She stated that despite the fact that the resident could not identify the risks associated with smoking while [NAME] oxygen, she determined he was safe to smoke. She stated she based this on the premise that the resident would always smoke without wearing oxygen outside in the designated smoking area. When asked if Resident #1 should have been allowed to keep a lighter at his bedside on 2/26/23, she stated: Based on my assessment, he was safe to smoke. LPN #1 reviewed Resident #1's care plan in effect on 2/26/23, but made no comment specifically on Resident #1's safety of having a lighter at the bedside. She stated: At that time [2/26/23], the ones that can safely smoke, the residents were allowed to have smoking materials at the bedside. During the above interview, when LPN#1 was asked again if Resident #1 was safe to have a lighter at the bedside on 2/26/23, she stated: No. He was wearing oxygen in the bed all the time. He should not have been allowed to have a lighter at the bedside. She stated she was working on 2/26/23 when Resident #1's nurse asked her to go in and assess Resident #1. She stated the resident had pink areas on his chest and flank, and that areas on his face were extremely discolored. She stated the tip of the resident's nose was red and already blistered. She stated she called emergency services immediately. When asked what it means if a resident's care plan calls for 1:1 supervision. She stated it means that a CNA (certified nursing assistant) or other staff member must be sitting with the resident at all times. She stated the 1:1 supervision is a nursing intervention for a resident's safety, and does not require a physician's order. She stated when Resident #1 returned from the hospital on 2/28/23, the clinical team decided that 1:1 supervision was best for him due to safety concerns. On 3/1/23 at 10:43 a.m., LPN #8, who was caring for Resident #1 on 2/26/23 when he was burned, was interviewed. She stated she heard someone yelling from the vicinity of Resident #1's room. She stated when she saw Resident #1, there was no fire, but the resident obviously had been burned. She stated she could smell burned flesh. She stated she removed Resident #1's oxygen cannula, and put the cannula and oxygen concentrator out in the hallway. She stated the tip of the oxygen tubing was black from being burned. She stated Resident #1 had a blister on his right lip when his cigarette must have been positioned. She stated he had a blister on top of his chest. She stated Resident #1's roommate tried to communicate to her what had happened, but she could not understand him. She stated LPN #1 arrived to help her assess Resident #1. They turned him over, and saw a large blister on the resident's back. She stated she saw a lighter and two cigarette butts on the floor. She stated Resident #1 told her he had been smoking in bed. She stated LPN #1 called the physician emergency medical services. She stated Resident #1 was quickly transferred to the hospital by the paramedics. She stated she was not aware that Resident #1's care plan allowed him to have a lighter at the bedside. She stated she normally does not work Resident #1's unit. On 3/2/23 at 10:57 a.m., ASM (administrative staff member) #1, the executive director, ASM #2, the director of clinical services, and ASM #3, the vice president of operations, were interviewed. ASM #2 stated the facility staff complete a safe smoking assessment on admission, readmission, and quarterly. If residents are deemed to be safe smokers, they can smoke in the outside designated smoking area unsupervised. ASM #1 stated the facility employs a smoking attendant 24 hours a day, seven days a week in the designated smoking area as an extra precaution toward resident smoking safety. When asked how information regarding a resident's smoking safety is transferred from the smoking assessment to the care plan, and finally to the staff responsible for taking care of the resident), ASM #2 stated: MDS is supposed to update the care plan. Sometimes I update it, or the unit managers update it, too. When asked where residents who are assessed to be safe smokers are allowed to smoke, ASM #3 stated, everyone is supposed to only smoke in the designed smoking area in the outside courtyard. He stated that is the only smoking area. 2. The facility staff failed to assist Resident #6, who was assessed to be an unsafe smoker, with lighting a cigarette. On 2/28/23 and 3/1/23, Resident #6 was observed lighting the resident's own cigarette. Resident #6's diagnoses included but were not limited to Huntington's disease (1). A smoking evaluation dated 2/27/23 documented Resident #6 was an unsafe smoker who needed constant supervision while smoking and was not able to safely light a cigarette with a lighter. Resident #6's comprehensive care plan dated 11/16/21 documented, (Resident #6) is a smoker. Instruct (Resident #6) about the facility policy on smoking: locations, times, safety concerns . The care plan failed to document information regarding lighting a cigarette. On 2/28/23 at 4:07 p.m. and on 3/1/23 at 12:00 p.m., in the designated smoking area and in line of sight of the smoking attendant, Resident #6 lit the resident's own cigarette. During both observations, Resident #6 was observed with involuntary jerking movements of both arms, which required multiple attempts before successfully lighting the cigarette. On 3/2/23 at 9:24 a.m., an interview was conducted with LPN (licensed practical nurse) #1 (the nurse who completed Resident #6's smoking evaluation). LPN #1 stated that while completing a smoking evaluation, she observes how a resident holds a lighter, puts the lighter up to the cigarette, how the resident holds the cigarette and if the resident is able to put the cigarette into the receptacle. LPN #1 stated it was not safe for Resident #6 to light a cigarette because of all of the resident's movements. On 3/2/23 at 11:58 a.m., an interview was conducted with OSM (other staff member) #2 (the smoking attendant on 3/1/23). OSM #2 stated she was supposed to light all residents' cigarettes. OSM #2 was made aware Resident #6 was observed lighting the resident's own cigarette in her line of sight on 3/1/23. OSM #2 stated, It might have been a point where I was doing a couple of things: opening doors, making sure they (other residents) were coming in without tripping or falling and I did not see (Resident #6) lighting a cigarette. On 3/2/23 at 1:40 p.m., an interview was conducted with ASM (administrative staff member) #2 (the director of clinical services). ASM #2 stated staff should light a resident's cigarette if the resident is assessed as not being safe to light his own cigarette. On 3/2/23 at 4:00 p.m., ASM #1 (the executive director), ASM #2 and ASM #3 (the vice president of operations) were made aware of the above concern. Reference: 1. Huntington disease is a progressive brain disorder that causes uncontrolled movements, emotional problems, and loss of thinking ability (cognition) .Early signs and symptoms can include irritability, depression, small involuntary movements, poor coordination, and trouble learning new information or making decisions Many people with Huntington disease develop involuntary jerking or twitching movements known as chorea. This information was obtained from the website: https://medlineplus.gov/genetics/condition/huntington-disease/. On 3/2/23 at 4:00 p.m., after conversations with the long term care supervisors, the survey team met with ASM #1, ASM #2, and ASM #3 and informed them that the facility was in immediate jeopardy (IJ). The facility presented the following IJ removal plan which the team, after consultation with supervisory staff, accepted on 3/2/23 at 7:10 p.m. 1. Residents Affected by Deficient Practice Resident #1 - Resident #1's roommate extinguished the fire. Resident #1's oxygen was removed. Resident #1 was sent to hospital. Resident readmitted to facility on 2/28/23. Smoking assessment revealed resident is an unsafe smoker. Care plan has been updated to reflect unsafe smoking status. Resident will be placed on 1:1 supervision for safety. Resident will be reassessed as needed for safe smoking. If resident desires to smoke, he will be 1:1 supervision Resident #6 - Resident #6's smoking assessment and care plan have been reviewed and updated. Resident #6 is an unsafe smoker and requires supervision during smoking, to include assistance with lighting cigarette and smoking apron. Resident #6's smoking material includes cigarette and lighter; all smoking materials are being maintained in a locked cart by staff. 2. Other Residents Identified to be At Risk Current residents were interviewed to validate their wishes to smoke. Residents identified as smokers were assessed using safe smoking assessments to determine the need for supervision when smoking by DCS/designee. DCS/designee completed education with smokers in facility and/or RP on the policy and procedure related to smoking. Each resident/RP will sign contract. Adhoc resident council meeting was held to ensure they are aware of the facility's smoking policy and procedure. DCS/designee to educate all facility staff on the smoking policy and procedure to ensure all tobacco materials (lighters, tobacco products, vape or electronic cigarettes) are secured in medication cart or resident issued lock box. No staff member will return to duty without receiving education prior to the start of his/her next scheduled shift. DCS to provide designated smoke aid education on the role of smoke aid. No staff member will return to duty without receiving education prior to the start of his/her next scheduled shift. Residents identified as smokers will have his/her care plan reviewed and updated if appropriate to ensure safety and decreased potential for injury. Full sweep of residents identified as unsafe smokers. Assessed for any smoking material (lighters, tobacco products, and electronic cigarettes) with potential to cause or contribute to a burn type injury. Items found were removed from resident care areas by DON/designee and secured at nursing station or issued lock box. Facility maintenance director completed audit of all resident rooms identified with oxygen in use to ensure oxygen signage was posted outside the resident door. Fire drill was completed on all shifts to ensure that staff responded appropriately. Safety observation was completed by maintenance director to ensure designated smoking areas were equipped with approved ashtray, container, fire blankets, and appropriate receptacles. Adhoc QA meeting to review all information and documentation related to incident including policy review, audits, and internal POC. Adhoc QA meeting to review IJ template and updates to the original plan 3. Systemic Changes All staff in service initiated immediately regarding facility smoking policy with particular emphasis of ensuring smoking materials must be stored at the nursing station or personal lock box when resident is not in designated smoking area outside the facility. No staff member will return to duty without receiving education prior to the start of his/her next scheduled shift. Education was initiated regarding residents classified as unsafe smokers will have NO smoking material on them (lighters, tobacco products, E-cigarettes) or in their rooms. They must be kept with the smoking attendant. If the resident refuses to give smoking materials to the resident attendant, the resident will be placed on monitoring, and director of nursing/administrator will be contacted for further assistance. Smoking attendants are to light the cigarettes of all unsafe smokers and monitor them while they smoke. No staff member will return to duty without receiving education prior to the start of his/her next scheduled shift. Residents identified as unsafe smokers were provided education regarding tobacco material must be stored with smoking attendant. The education also included the resident attendant providing supervision and necessary assistance per the care plan, and action that will be taken if the resident does not comply with the process. The regional director of clinical services provided education to the clinical administration team (unit managers, assistant director of nursing and staff development) in regard to completing a smoking assessment. The assessment includes observing the resident while smoking. The resident care plan will be reviewed after completing the smoking assessment, and revised as indicated. The smoking assistant will be informed of any changes to resident plan of care in relation to smoking immediately. Residents identified as needing supervision with smoking will be given one cigarette once outside in the designated smoking area, and smoking aid will provide/or supervise the lighting of the tobacco product/or provide appropriate equipment. Smoking Aid will be available 24 hours, 7 days a week 4. How will the deficient practice be monitored to ensure compliance? The DCS/designee will conduct a weekly quality review of 10 residents on each unit weekly times four weeks, and then every two weeks times two months. The findings of these reviews will be reported in the monthly Quality Assurance Improvement Committee meeting for four months. The committee will review the findings to determine if further action is needed. 5. Date of Substantial Compliance 3/4/23 On 3/6/23 the survey team verified the removal plan had been fully implemented by the facility. On 3/6/23 at 2:40 p.m., ASM #1, ASM #2, ASM #3, and ASM #4, the regional clinical director, were informed the removal plan had been verified and the IJ had been abated. The scope and severity of the deficiency was lowered to a level 3, isolated. No further information was provided prior to exit.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, facility document review, and clinical record review, the facility staff failed to review and revise a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, facility document review, and clinical record review, the facility staff failed to review and revise a resident's care plan for one (1) of 11 residents in the survey sample, Resident #1. The findings include: For Resident #1, the facility staff failed to maintain an accurate care plan based on the answers provided in a safe smoking assessment dated [DATE]. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 2/8/23, Resident #1 was coded as being moderately cognitively impaired for making daily decisions, having scored 11 out of 15 on the BIMS (brief interview for mental status). He was coded as requiring the extensive assistance of staff for bed mobility. He was originally admitted to the facility with diagnoses including COPD (chronic obstructive pulmonary disease) (1) and schizoaffective disorder (2). On 3/1/23 at 1:35 p.m. and 3:50 p.m., Resident #1 was observed by the surveyor lying in bed, with no staff in the room or within line of sight of the resident. A review of Resident #1's progress notes revealed: 2/26/23 Resident rec'd (received) order to be transferred to ER (emergency room) after receiving blisters to face, nose and back during his unauthorized smoking in bed. Resident is his own responsible party. 2/26/23 Resident admitted [to local hospital.] A review of the facility synopsis of events dated 2/26/23 revealed, in part: [Resident #1] resides in [room number]. [Resident #1], who is oxygen dependent was smoking in his room and caught his (sic) self on fire. Fire put out and oxygen turned off and removed. {Resident #1] obtained a burn to the tip of his nose, right lower lip, burn to the right and left chest and left back. [Resident #1's] smoking material confiscated, and resident sent to emergency room for evaluation of burns. Investigation initiated. A review of Resident #1's hospital Discharge summary dated [DATE] revealed, in part: admit date : [DATE]. discharge date [DATE]. Chief Complaint: Trauma Major. Discharge Diagnosis: 5% TBSA (total body surface area) superficial partial thickness burn to face, chest, left flank .74 y.o. (year old) male with COPD on home O2 (oxygen) who was brought to [local hospital] as an alpha trauma for management of flash burns to the face sustained while lighting a cigarette while on home O2 .[Resident #1] was admitted to the ICU (intensive care unit) for airway watch. There was no inhalation injury. He underwent burn scrub on the day of admission .He was transferred out of the ICU on 2/27. He was deemed medically ready for transfer back to his facility on 2/28. A review of Resident #1 most recent smoking evaluation prior to 2/26/23 revealed, in part: 1/31/23. Observations. 1. Resident is able to communicate why oxygen must always be shut off prior to lighting cigarette. No. 2. Resident is able to communicate the risks associated with smoking. No .4. Resident smokes safely. Yes. Summary of Evaluation: Resident is determined to be [a] safe smoker. Supervision needed while smoking: None. A review of Resident #1's care plan initiated 11/13/19, and in effect on 2/26/23 revealed, in part: 11/13/19 [Resident #1] is a smoker. Noncompliant with smoking policy .[Resident #1] is able to: light own cigarette, keep lighter at bedside. Date Initiated 2/12/19 .[Resident #1} requires supervision while smoking .[Resident #1's] smoking supplies are stored at the nurses station. A review of Resident #1's care plan initiated 2/28/23 revealed, in part: Resident is an unsafe smoker .will be educated on the risk of smoking with oxygen .[Resident #1 will be place (sic) on 1:1 supervision. A review of Resident #1's physician orders revealed the following order dated 1/28/23: Oxygen as Needed .2L/min (liters per minute) as needed. A review of the facility policy in place on 2/26/23 regarding resident smoking revealed, in part: Smoking - Supervised .The Center will provide a safe, designated smoking area for residents. For the safety of all residents, the designated smoking area will be monitored by a staff member during authorized smoking times. Smoking is only allowed in designated areas and during designated times. Oxygen is not permitted in the designated smoking area .Residents that wish to smoke will be evaluated on admission/re-admission, quarterly, and with a change in condition to determine if assistance or supervision is required for smoking. If a resident is identified during the smoking evaluation to require assistance or supervision with smoking, the Center will include the appropriate information in the care plan. The Center will establish and post designated smoking areas and times. During designated smoking times staff will be assigned to assist or supervise residents whose care plans indicate assistance or supervision is required while smoking. The Center will retain and store matches, lighters, etc. for all residents. On 3/1/23 at 9:24 a.m., LPN (licensed practical nurse) #1, Resident #1's unit manager, was interviewed. She stated the facility staff completes smoking safety assessments at least quarterly. She stated if she completes the assessment, she takes the resident outside to the designated smoking area to observe them smoking. She looks for changes since the previous assessment, for how the resident holds the lighter and lights the cigarette, how firm the residents grip is on the cigarette, and if the resident appropriately discards the cigarette but in a non-flammable receptacle. She stated she completed Resident #1's safe smoking evaluation on 1/31/23. She stated the resident wears oxygen all the time. She asked him what would happen if he smoked in his room while wearing oxygen, and he could not answer the question. She stated he also could not answer the question about the risks of smoking. She stated Resident #1 had always (prior to 2/26/23) removed his oxygen and gone downstairs to the designated smoking area to smoke. She stated that despite the fact that the resident could not identify the risks associated with smoking while [NAME] oxygen, she determined he was safe to smoke. She stated she based this on the premise that the resident would always smoke without wearing oxygen outside in the designated smoking area. When asked if Resident #1 should have been allowed to keep a lighter at his bedside on 2/26/23, she stated: Based on my assessment, he was safe to smoke. LPN #1 reviewed Resident #1's care plan in effect on 2/26/23, but made no comment specifically on Resident #1's safety of having a lighter at the bedside. She stated: At that time [2/26/23], the ones that can safely smoke, the residents were allowed to have smoking materials at the bedside. When asked again if Resident #1 was safe to have a lighter at the bedside on 2/26/23, she stated: No. He was wearing oxygen in the bed all the time. He should not have been allowed to have a lighter at the bedside. When asked the purpose of a care plan, she stated: It would tell us if smoking were safe or unsafe. It should have interventions and goals. On 3/1/23 at 10:43 a.m., LPN #8, who was caring for Resident #1 on 2/26/23 when he was burned, was interviewed. She stated she heard someone yelling from the vicinity of Resident #1's room. She stated when she saw Resident #1, there was no fire, but the resident obviously had been burned. She stated she could smell burned flesh. She stated she removed Resident #1's oxygen cannula, and put the cannula and oxygen concentrator out in the hallway. She stated the tip of the oxygen tubing was black from being burned. She stated Resident #1 had a blister on his right lip when his cigarette must have been positioned. She stated he had a blister on top of his chest. She stated Resident #1's roommate tried to communicate to her what had happened, but she could not understand him. She stated LPN #1 arrived to help her assess Resident #1. They turned him over, and saw a large blister on the resident's back. She stated she saw a lighter and two cigarette butts on the floor. She stated Resident #1 told her he had been smoking in bed. She stated LPN #1 called the physician emergency medical services. She stated Resident #1 was quickly transferred to the hospital by the paramedics. She stated she was not aware that Resident #1's care plan allowed him to have a lighter at the bedside. She stated she normally does not work Resident #1's unit. On 3/2/23 at 10:57 a.m., ASM (administrative staff member) #1, the executive director, ASM #2, the director of clinical services, and ASM #3, the vice president of operations, were interviewed. ASM #2 stated the facility staff complete a safe smoking assessment on admission, readmission, and quarterly. If residents are deemed to be safe smokers, they can smoke in the outside designated smoking area unsupervised. ASM #1 stated the facility employs a smoking attendant 24 hours a day, seven days a week in the designated smoking area as an extra precaution toward resident smoking safety. When asked how information regarding a resident's smoking safety is transferred from the smoking assessment to the care plan, and finally to the staff responsible for taking care of the resident), ASM #2 stated: MDS is supposed to update the care plan. Sometimes I update it, or the unit managers update it, too. ASM #3 stated the purpose of a care plan is to know how to care for a resident. He stated the care plan lays out how a resident is to be cared for, and should be accurate. On 3/7/23 at 10:37 a.m., ASM #1, ASM #2, and ASM #4, the regional clinical director, were notified of these concerns. A review of the facility policy, Plans of Care, revealed, in part: Review, update, and/or revise the comprehensive plan of care based on changing goals, preferences, and needs of the resident, and in response to current interventions .as needed. The interdisciplinary team shall ensure the plan of care addresses any resident needs and that the plan is oriented toward attaining or maintaining the highest practicable physical, mental, and psychosocial well-being. No further information was provided prior to exit.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected 1 resident

Based on staff interview and facility document review, the facility staff failed to complete an annual performance review for one (1) of five (5) CNA (certified nursing assistant) record reviews, CNA ...

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Based on staff interview and facility document review, the facility staff failed to complete an annual performance review for one (1) of five (5) CNA (certified nursing assistant) record reviews, CNA #1. The findings include: For CNA #1, the facility staff failed to complete an annual performance review. CNA #1 was hired on 6/11/19. CNA #1's most recent annual performance review was completed on 1/19/22. On 3/7/23 at 8:20 a.m., an interview was conducted with ASM (administrative staff member) #2 (the director of clinical services). ASM #2 stated annual performance reviews are completed based on employees' hire dates. ASM #2 stated that each month she pulls a list of employees who are due for an annual performance review and gives the performance reviews to the unit managers to complete. ASM #2 stated CNA #1 was hired during the month of June and should have had a performance review completed in June 2022, but she could only find one that was completed in January 2022. On 3/7/23 at 10:40 a.m., ASM #1 (the executive director), ASM #2 and ASM #4 (the regional clinical director) were made aware of the above concern. The facility policy titled, Employee j=Job Performance Evaluations documented, It is the policy of The Company to evaluate each employee's job performance on a continual and on-going basis. Employees will receive an evaluation of their performance prior to the completion of their Introductory Period and annually thereafter.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0944 (Tag F0944)

Could have caused harm · This affected 1 resident

Based on staff interview and facility document review, the facility staff failed to provide training regarding the facility QAPI (quality assurance and performance improvement) program for two of five...

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Based on staff interview and facility document review, the facility staff failed to provide training regarding the facility QAPI (quality assurance and performance improvement) program for two of five employee record reviews, OSM (other staff member) #4 and OSM #6. The findings include: The facility staff failed to provide training that outlined and informed OSM #4 and OSM #6 of the elements and goals of the facility QAPI program. A review of OSM #4's (dietary cook) and OSM #6's (speech therapist) training records failed to reveal evidence that OSM #4 and OSM #6 were provided training that outlined and informed them of the elements and goals of the facility QAPI program. On 3/6/23 at 5:31 p.m., an interview was conducted with RN (registered nurse) #2 (the staffing development coordinator). RN #2 stated the facility employees are supposed to complete online training regarding the facility QAPI program but contract employees (including OSM #4 and OSM #6) do not complete the same training. On 3/7/23 at 8:36 a.m., an interview was conducted with OSM #9 (the dietary manager). OSM #9 stated the dietary employees complete online training, but it is through the contracted company and is not the same training that facility hired employees complete. OSM #9 stated OSM #4 had not completed training regarding the facility QAPI program. On 3/7/23 at 9:20 a.m., an interview was conducted with OSM #10 (the rehab director). OSM #10 stated OSM #6 had completed training regarding the contracted company's QAPI program but had not completed training regarding the facility QAPI program. On 3/7/23 at 10:40 a.m., ASM (administrative staff member) #1 (the executive director), ASM #2 (the director of clinical services) and ASM #4 (the regional clinical director) were made aware of the above concern. The facility policy titled, In-Service Training-General documented, 2. Required education and in-services may include a combination of requirements based on Federal, State and/or local regulations, company required in-service education topics and the center Facility Assessment. Each center is responsible to ensure that required Federal, State, and/or Local regulations are followed accordingly.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0946 (Tag F0946)

Could have caused harm · This affected 1 resident

Based on staff interview and facility document review, the facility staff failed to provide training regarding the facility compliance and ethics program for two (2) of five (5) employee record review...

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Based on staff interview and facility document review, the facility staff failed to provide training regarding the facility compliance and ethics program for two (2) of five (5) employee record reviews, OSM (other staff member) #4 and OSM #6. The findings include: The facility staff failed to provide training to communicate the facility compliance and ethics program to OSM #4 and OSM #6. A review of OSM #4's (dietary cook) and OSM #6's (speech therapist) training records failed to reveal evidence that OSM #4 and OSM #6 were provided training to communicate the facility compliance and ethics program. On 3/6/23 at 5:31 p.m., an interview was conducted with RN (registered nurse) #2 (the staffing development coordinator). RN #2 stated the facility employees are supposed to complete online training regarding the facility compliance and ethics program but contract employees (including OSM #4 and OSM #6) do not complete the same training. On 3/7/23 at 8:36 a.m., an interview was conducted with OSM #9 (the dietary manager). OSM #9 stated the dietary employees complete online training, but it is through the contracted company and is not the same training that facility hired employees complete. OSM #9 stated OSM #4 had not completed training regarding the facility compliance and ethics program. On 3/7/23 at 9:20 a.m., an interview was conducted with OSM #10 (the rehab director). OSM #10 stated OSM #6 had completed training regarding the contracted company's compliance and ethics program but had not completed training regarding the facility compliance and ethics program. On 3/7/23 at 10:40 a.m., ASM (administrative staff member) #1 (the executive director), ASM #2 (the director of clinical services) and ASM #4 (the regional clinical director) were made aware of the above concern. The facility policy titled, Compliance Awareness Training documented, Employee compliance training begins on the date of hire. Instruction is repeated at minimum on an annual basis or more often as necessary.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0949 (Tag F0949)

Could have caused harm · This affected 1 resident

Based on staff interview and facility document review, the facility staff failed to provide training regarding behavioral health for one (1) of five (5) employee record reviews, OSM (other staff membe...

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Based on staff interview and facility document review, the facility staff failed to provide training regarding behavioral health for one (1) of five (5) employee record reviews, OSM (other staff member) #4. The findings include: The facility staff failed to provide behavioral health training to OSM #4. A review of OSM #4's (dietary cook) training records failed to reveal evidence that OSM #4 was provided training regarding behavioral health. On 3/6/23 at 5:31 p.m., an interview was conducted with RN (registered nurse) #2 (the staffing development coordinator). RN #2 stated the facility employees are supposed to complete online training regarding behavioral health, but contract employees (including OSM #4) do not complete the same training. On 3/7/23 at 8:36 a.m., an interview was conducted with OSM #9 (the dietary manager). OSM #9 stated the dietary employees complete online training, but it is through the contracted company and is not the same training that facility hired employees complete. OSM #9 stated OSM #4 had not completed training regarding behavioral health. On 3/7/23 at 10:40 a.m., ASM (administrative staff member) #1 (the executive director), ASM #2 (the director of clinical services) and ASM #4 (the regional clinical director) were made aware of the above concern. The facility policy titled, In-Service Training-General documented, 2. Required education and in-services may include a combination of requirements based on Federal, State and/or local regulations, company required in-service education topics and the center Facility Assessment. Each center is responsible to ensure that required Federal, State, and/or Local regulations are followed accordingly.
Nov 2021 21 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of facility policy, the facility failed to protect residents from abuse resulting ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of facility policy, the facility failed to protect residents from abuse resulting in harm for two residents of five residents (Resident (R) 191, and R89) reviewed for abuse in a total sample of 65 residents. Specifically, physical altercations resulted in R89 requiring an evaluation at the hospital for treatment of open wounds and R191 requiring hospital evaluation and sutures. Findings include: Review of the facility's policy, Abuse, Neglect, Exploitation, and Misappropriation, dated 11/28/17 documented It is inherent in the nature and dignity of each resident at the center that he/she be afforded basic human rights, including the right to be free from abuse. physical abuse includes. hitting. biting. The center is committed to the prevention of abuse, neglect. Monitoring of resident who may be at risk is the responsibility of all facility staff. This includes monitoring residents who are at risk or vulnerable for abuse, for indications of changes in behavior, changes in condition or other non-verbal indications of abuse. 1. The facility-provided Facility Reported Incident (FRI) document dated 01/23/21 revealed, Allegation of Resident to Resident Contact. Residents immediately separated, a head to toe observation was conducted of both residents by a licensed nurse for injuries. Increased supervision implemented for safety. Law enforcement notified. Investigation initiated [sic]. Review of Certified Nursing Assistant (CNA) 8's Witness Statement dated 01/27/21, indicated that while charting behind the desk she heard R191 and R159 fussing, and R159 was directly up on [R191] like he was ready to hit him [sic]. At this time, she heard License Practical Nurse (LPN)17 tell R159 not to hit R191, and then R159 rolled down the hall to eat his dinner. CNA8 was unsure as to when R159 returned but heard a commotion and when she looked back R191's face bleeding. Review of LPN17's undated Witness Statement, revealed while LPN17 was passing medications she saw R159 approached R191 in his wheelchair and stated, I heard you down the hallway calling out at the staff to suck your dick. At this time LPN17 asked R159 to back away from R191. R159 said O.K. and left down the hallway. LPN17 continued with her medication pass and was in another resident's room when she heard someone say OOH. LPN17 came out of the room and saw [R191] bleeding and [R159] leaving the unit with a cane. Review of R159's undated Witness Statement, revealed R191 was talking smack to the nurses and yelling out inappropriately, suck my dick. R159 told R191 to stop, then went to his room, and got the cane and hit [R191]. He shouldn't be talking that mess. Review of R191's undated Witness Statement indicated that R159 came up to him and hit him with a cane. R191 denied having an exchange of words. Review of the facility-provided Incident Report/five day follow up dated 01/29/21, revealed that R191 acquired multiple lacerations from the altercation with R159, was evaluated by nursing staff, and was then transferred to the hospital for treatment of his injuries. The Police Report provided by the facility, dated 01/23/21, documented Victim and suspect who reside in the same nursing home got into a verbal disagreement. Suspect struck the victim with a cane, causing laceration to his right forehead requiring stitches. Both individuals are mentally incapacitated. Review of R159's face sheet located in the Electronic Medical Record (EMR) in the Profile tab revealed that R159 was admitted to the facility on [DATE] with diagnoses that included depression, hemiplegia, a seizure disorder, and alcohol abuse. Review of the annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/15/21 revealed R159 had a Brief Interview for Mental Status (BIMS) score of 14 out of 15, indicating intact cognition. The assessment indicated that the resident was not ambulatory and only had use of his right arm but is able to self-propel in a wheelchair. The assessment also showed R159 displayed no behaviors during the look back period. Review of R159's care plan under the Care Plan tab revealed the resident had the potential for impaired and inappropriate behaviors due to major depressive disorder and mood disorder. R159 refused medications often. During an interview on 11/10/21 at 6:33 PM, R159 indicated that he did hit R191 with his cane because he told me to suck his dick and kiss his ass. R159 further stated that staff had told him to leave R191 alone and to stay away from him but he had to save face and protect himself. During an interview on 11/10/21 at 6:25 PM, LPN40 reported R159 spent quite a bit of time in the smoking area, but he also signed himself out and often returned to the facility with obvious signs of drinking alcohol. Review of R191's face sheet found in the EMR under the Profile tab revealed that R191 was admitted on [DATE] with diagnoses of hemiplegia (inability to move one side), dementia, and alcohol abuse. Review of R191's quarterly MDS with an ARD of 10/23/21 revealed that R191 had a BIMS of eight out of 15, indicating moderate cognitive impairment. R191 has limited range of motion on one side of this body and rejected care assistance one to three days of the look back period. The care plan located in R191's EMR under the Care Plan tab directed staff to: intervene as necessary to protect the rights and safety of others; approach/speak in a calm manner; divert attention; and remove the resident from the situation and take to an alternate location as needed. The progress note dated 01/23/21 located in the EMR in the Progress Notes tab documented R191 returned to the facility with sutures above his right eyebrow. During an interview on 11/09/21 at 5:46 PM, R191 stated that he can't quite remember if he was hit or not .I believe so, but I can't recall it, but if he did, he did. R191 indicated that he felt safe and did not suffer any harm. During an interview on 11/10/21 at 1:29 PM, CNA8 indicated she remembered R159 and R191 having words, but a lot of the residents [NAME] every now and again. CNA8 stated she heard the nurse ask them to stop and remembered R159 self-propelling down the hall, and then suddenly she heard a yell out and R191's face was bloody. CNA8 indicated that R191 returned with stitches in his forehead. During an interview on 11/12/21 at approximately 11:50 AM, LPN17 indicated she remembered R191 was being crude and R159 started to approach him, but she intervened, then R159 wheeled himself to his room. LPN17, stated she continued with her medication pass. LPN17 stated while she was in another resident's room, she heard someone yell. When she came out into the hallway, R191 was bleeding from his face and R159 was wheeling back to his room with a cane. LPN17 stated she immediately assessed R191 and sent him to the emergency room for evaluation and treatment of his injuries. LPN17 stated R191 returned that night with stitches in his forehead. LPN17 indicated that staff tried to intervene when they saw any resident escalating for any reason and tried to redirect them. 2. Review of the facility's investigation for an incident on 07/02/21 between R1 and R89 revealed, in the five-day report summary, that R1 engaged in a physical altercation with R89 resulting in R89 going to the hospital for the treatment of injuries including bite marks. Staff intervened in the altercation and kept R1 away from other residents until he was sent out of the facility for a psychiatric evaluation. Review of R89's Medical Diagnoses tab in the EMR revealed R89 was admitted to the facility on [DATE] with diagnoses including cerebral infarction (also called an ischemic stroke; occurs as a result of disrupted blood flow to the brain) and major depressive disorder. Review of R89's Quarterly MDS with an ARD of 06/14/21 revealed a BIMS score of four out of 15, indicating severe cognitive impairment. The assessment documented R89 did not display behaviors during the look back period. Review of R89's Progress Notes tab in the EMR revealed in a nursing note dated 07/02/21 at 3:34 PM, Resident escorted to the floor as he was in an altercation with another resident. [Nurse Practitioner] notified as well as next of kin. Resident transported to the [emergency room] for scratches to the face, red right eye, several human bites to the right arm and elbow area open area to the mid chest, scrapped right knee. Sent for evaluation and treatment. [sic] Review of R1's Medical Diagnoses tab in the EMR revealed R1 was admitted to the facility on [DATE] with diagnoses including paranoid schizophrenia. Review of the quarterly MDS with an ARD of 07/23/21, located in the EMR under the MDS tab, revealed a BIMS score of seven out of 15, indicating severe cognitive impairment. The assessment documented R1 displayed behaviors of rejection of care one to three days of the look back period. Review of R1's Progress Notes tab in the EMR revealed the following. a. On 07/02/21 at 3:14 PM, .Mood status is angry. Behavioral problems are verbal behaviors (screaming, cursing, etc.) [sic]. Patient was reported having an altercation with another resident. Education provided on medication management. Patient refused all his scheduled medications on this shift. [Nurse Practitioner, family] and unit manager aware. b. On 07/02/21 at 3:23 PM, Social Service Progress Note. [R1] was observed in a physical altercation with another resident in the smoking area. Police were called. [Community mental health services] conducted a [video] interview and decided to TDO [temporary detention order (psychiatric hold/evaluation)] resident. SW [Social Worker] faxed face sheet, orders, and progress notes to [Community mental health services]. Police were called to pick up resident to be taken to the hospital for evaluation and treatment. c. On 07/02/21 at 8:51 PM, Resident at this time was escorted out the building with 911 to be transported to [hospital] will notify emergency contact. During an interview on 11/08/21 at 3:44 PM, R89 stated he had an altercation with a resident that resulted in him (R89) going to the hospital for stitches. R89 stated the other resident (R1) no longer lived in the facility and went to prison. R89 stated that he felt safe in the facility. During an interview on 11/09/21 at 5:24 PM, SW4 stated on 07/02/21 she saw the Registered Nurse (RN) 20 and another staff member running past her door. SW4 stated she followed them to the smoking area where she saw R89 on top of R1 in his wheelchair. SW4 stated after staff separated the residents, R89 stated he had asked R1 to move, and R1 reacted physically. SW4 stated R89 reported he jumped on R1 to stop him, because R1 was biting him (R89). SW4 stated the facility called the police, the police came out but did not do anything since they had not witnessed it. SW4 stated R89 was sent to the emergency room for an evaluation of bite marks and injuries. SW4 stated the staff secured the smoking area and kept R1 supervised there as he continued to have behaviors. SW4 stated the facility called the local mental health service via video so they could witness R1's behaviors, who agreed with sending R1 to the emergency room for a psychiatric evaluation as he was a danger to himself and others. SW4 stated R1 was often confused; in his own world; heard voices; was often agitated; was argumentative with staff and residents; and he would yell at staff, residents, or internal stimuli. SW4 stated that prior to this incident, R1's behaviors were verbal, and he would deescalate on his own after his outbursts. SW4 stated that R1 had been refusing his psychiatric medications as well as refusing cares and services from staff. SW4 stated R89 was calm, childlike, got along with others, made friends, and was not believed to have done anything to provoke R1. R89 had not had other resident to resident altercations. SW4 stated that there was always a staff member present in the smoking area, but she did not recall who was on duty the day of the altercation between R89 and R1. During interview on 11/10/21 at 10:15 AM, the Director of Nursing (DON) stated that on 07/02/21 she and several other staff (RN20 and a former social worker) ran to the smoking area when they heard what sounded like an altercation occurring. The DON could not recall exactly what was happening when staff arrived but stated R1 was talking to himself and other residents in the area stated R1 attacked R89. The DON stated R89 had asked R1 to move so others could get by when he was attacked by R1. The DON recalled taking R89 to evaluate his injuries, he had several lacerations and cuts, so he was sent out to the emergency room. The DON stated staff cleared the smoking area and stayed with R1 in the smoking area until he was able to be evaluated and sent out for a psychiatric hold. The DON recalled that R1 would talk to himself and curse; but did not recall other altercations with residents. The DON stated the facility assigned a staff member to the smoking area for all shifts; however, there was no one scheduled during the shift of the incident. She reported that many of the staff's office windows overlooked the smoking area and pointed across the hall where the windows looked out into the smoking area. The DON stated that if no one was assigned to the smoking area, staff were informed so they could do regular rounds of the smoking area. The DON could not recall what staff were in the smoking area when the incident occurred.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and review of facility policies, the facility failed to ensure two residents (Resident (R) ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and review of facility policies, the facility failed to ensure two residents (Resident (R) 194 and R22) were assessed for the self-administration of prescribed medications out of a survey sample of 65. Specifically, the nursing staff left medications at the bedside for R194 and R22. In addition, the facility failed to properly assess each resident and identify the decision-making process to show the capabilities of each resident to self-administer medications. Findings Include: Review of a facility policy and procedure titled Self-Administration of Medication at Bedside, dated 11/30/14, documented The resident may request to keep medications at bedside for self-administration. Criteria must be met to determine if a resident is both mentally and physically capable of self-administering medication and to keep accurate documentation of these actions. Procedure: Verify physician's order in the resident's chart for self-administration of specific medications. Complete Self-administration of Medications Evaluation. The interdisciplinary Team will review the evaluation and will document. Complete the Care Plan for approved self-administered drugs. The MAR [Medication Administration Record] must identify meds [medications] that are self-administered. nurse will need to follow-up with resident as to documentation and storage of medication during each med pass. lf kept at bedside, the medication must be kept in a locked drawer. 1. During an observation on 11/08/21 at 1:15 PM, R194 had a white medication administration cup sitting on the bedside table with four pills still in the cup. All four pills were dry and intact in appearance. During an interview on 11/08/21 at 1:15 PM, R194 stated the pills were left by the bed this morning by the nurse. R194 stated she should have taken them but had not done it yet and she takes responsibility for actions. R194 stated the morning nurse was in a hurry and set them down and left. Record of R194's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/25/21 the resident had a Brief Interview for Mental Status (BIMS) score of 12 out of 15, which indicated the resident was moderately impaired cognitively. During an interview on 11/08/21 at 1:19 PM, License Practical Nurse (LPN) 9 stated she had worked in facility for one year. LPN9 stated she was trained on medication administration and knew the rights and checked prior to administering medication. LPN9 stated she saw R194 put the medications in her mouth and R194 must have spit them back into the cup when she stepped out. LPN9 acknowledged she did not follow through in ensuring R194 took her medications. LPN9 stated the facility policy was to give the medication and stay and watch the resident swallow the pills to verify they took them. R194 stated she had not been back in to check on R194 in a few hours and did not realize the medication cup was at the bedside still. During an interview conducted simultaneously on 11/08/2021 at 1:19 PM, R194 stated the medications were never in her mouth and she did not spit them back into the cup. R194 stated the nurse set them on the table, left, and walked out of the room. R194 stated the pills had been in the cup sitting here and she had no reason to lie about that. During an interview on 11/10/21 at 1:02 PM, Registered Nurse (RN) 20, the Staff Development nurse, stated she did the education for medication administration, which was done as part of the new employee orientation for nursing staff, and they are educated on the correct medication administration protocol and processes and expectations. RN20 stated staff knew and were aware to stay in room until residents have taken all their medications and they verified the medications were swallowed. RN20 confirmed that in no way is it okay to set a cup of pills down in a resident room and walk off, reiterating that the nurses knew definitively, and her expectation were that the medications were given and verified swallowed with no exceptions. In addition, there were no residents in facility currently who had been approved for self-administration of medication. 2. Review of R22's undated admission Record, in the Electronic Medical Record (EMR) located under tab Profile, indicated the resident was admitted to the facility on [DATE], with diagnoses of unspecified intellectual disabilities and glaucoma. Review of R22's EMR physician orders under tab Orders, dated 08/04/21 indicated the resident was to be administered dorzolamide Hydrochloride (HCL) timolol one drop in each twice a day to treat glaucoma. The physician orders included Vyzulta Solution 0.024 % and instill one drop in each eye one time day to treat glaucoma. There were no orders for R22 to self-administer his eye drop medications. Review of R22's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/10/21 indicated R22 could not complete a Brief Interview for Mental Status (BIMS). The assessment indicated R22 had short-and long-term memory problems. Review of R22's EMR failed to have evidence the resident was assessed for the self-administration of prescription eye drops. Review of R22's EMR care plans under tab Care Plan failed to include education and information the resident was capable of the self-administration of his prescribed eye drops. Review of R22's Medication Administration Record (MAR) located under tab Orders for the months of 08/04/21 through 11/09/21 failed to indicate the resident was to self-administer dorzolamide HCI timolol and Vyzulta Solution 0.024 %. During an observation conducted on the initial tour of the facility on 11/08/21 at 10:52 AM, two prescription bottles contained eye drops for dorzolamide HCI timolol and Vyzulta Solution 0.024%, were located to the right of R22's bedside. An interview was attempted with R22, but the resident was unable to respond. During an interview on 10/10/21 at 1:20 PM, Licensed Practical Nurse (LPN) 14 stated R22 was not capable to self-administer his eye drops. During an interview on 11/10/21 at 4:31 PM, the Director of Nursing (DON) stated R22 was not able to self-administer his eye drops and the eye drops should have been taken back to the medication cart unless there was a physician orders to leave the eye drops at the bedside of the resident.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to notify the physician of a change in condit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to notify the physician of a change in condition for one (Resident (R) 66) of three reviewed for change in condition in a total sample of 65 residents. Findings include: Review of the Face sheet under the Profile tab in the Electronic Medical Record (EMR) revealed R66 was admitted on [DATE] and readmitted [DATE] with diagnoses including blindness, psychosis (a severe mental disorder in which thoughts and emotions are so impaired that contact is lost with reality), anxiety, and depression. Review of the annual Minimum Data Set (MDS), with and an Assessment Reference Date (ARD) of 09/14/21 revealed a Brief Interview for Mental Status (BIMS) score of 12 out of 15, indicating moderate cognitive impairment. Review of the EMR Progress Notes tab, revealed a progress note dated 10/28/21 at 6:18 PM which documented, Upon return from LOA [leave of absence], resident was observed by this staff member to be intoxicated. The clinical documentation lacked evidence R66's physician was notified of the change in medical status. Review of the EMR Progress Notes tab, revealed a progress note dated 11/03/21 at 12:14 AM which documented R66 returned to the facility under the influence of alcohol. The clinical record lacked evidence R66's physician was notified of the change in medical status. Review of the facility policy titled Notification of Change, with a reviewed date of 12/16/20, directs The Center is to promptly notify the patient's/resident's attending physician. The policy also directs the change may include a change in the patient/resident physical. status. During an interview on 11/11/21 at 9:20 AM, the Director of Nursing (DON) confirmed knowledge that R66 signed herself out of the facility and went on a Leave of Absence on 10/28/21 and 11/3/21. The DON also stated R66 returned to the facility under the influence of alcohol. The DON stated that staff were aware of this resident's practice, and it was not unusual. An interview with the Consulting Pharmacist on 11/11/21 at 9:05 AM revealed, after a review of R66's medication regime, the medications ordered for R66 could be adversely affected by the ingestion of alcohol. During an interview on 11/11/21 at 9:51 AM, the Medical Director confirmed alcohol use would be an acute change in a resident's status. The Medical Director stated that he would expect the resident's physician to be called with any resident's acute change in condition.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on interview, record review, and facility policy review, the facility failed to complete a thorough investigation for one of three resident-to-resident altercations reviewed. Specifically, Resid...

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Based on interview, record review, and facility policy review, the facility failed to complete a thorough investigation for one of three resident-to-resident altercations reviewed. Specifically, Resident (R)1 and R89 were involved in a physical altercation and the investigation lacked witness interviews and times. Findings include: Review of the facility's policy, Abuse, Neglect, Exploitation, and Misappropriation, dated 11/28/17 under Investigation documented The Abuse Coordinator and /or Director of Nursing shall take statements from the victim, the suspect(s) and all possible witnesses including all other employees in the vicinity of the alleged abuse. Review of the five-day report summary portion of the facility's investigation for an incident on 07/02/21 revealed R1 engaged in a physical altercation with R89, resulting in R89 going to the hospital for the treatment of injuries, including bite marks. Staff intervened in the altercation and kept R1 away from other residents until he was sent out of the facility for a psychiatric evaluation. The facility's investigation included witness statements from R1, R89, and R78 but did not indicate how many witnesses were present for the incident. There were no additional resident or staff witness statements in the investigation. The investigation did not document the time or approximate time the incident occurred or was identified by staff. During an interview on 11/09/21 at 5:24 PM, Social Worker (SW) 4 stated on 07/02/21 she saw Registered Nurse (RN)20 and another staff member running past her door. SW4 stated she followed them to the smoking area where they observed R89 on top of R1, who was in a wheelchair. SW4 stated after staff separated the residents, R89 stated he had asked R1 to move and R1 reacted defensively. SW4 stated the staff secured the smoking area and kept R1 supervised there as he continued to have behaviors. SW4 stated that there was always a staff member present in the smoking area, but she did not recall who was on duty that day. During interview on 11/10/21 at 10:15 AM, the Director of Nursing (DON) stated many of the staff's office windows overlook the smoking area and pointed across the hall where the windows looked out into the smoking area. The DON stated that she and several other staff (RN20 and a former social worker) ran to the smoking area when they heard what sounded like an altercation occurring. The DON could not recall exactly what was happening when she arrived but stated R1 was talking to himself and other residents in the area stated R1 attacked R89. The DON stated staff cleared the smoking area and stayed with R1 in the smoking area until he was able to be evaluated and sent out for a psychiatric hold. The DON stated the facility assigned a staff member to the smoking area for all shifts; however, there was no one scheduled during the shift of the incident. The DON stated that if no one was assigned to the smoking area staff were informed so they could do regular rounds on the smoking area. The DON could not recall who all was present during the incident but confirmed, additional residents and staff other than R1, R89, and R78, were present during the incident. During an interview on 11/20/21 at approximately 6:30 PM, the Administrator who was the facility's Abuse Coordinator, stated she had overheard the incident on 07/021/21 occurring from her window. The Administrator's window behind her desk was observed to view the smoking area. The Administrator said she ran out to the smoking area with the other staff when she heard the commotion. The Administrator recalled the staff cleared the area of all residents, besides R1 who was having behaviors. The Administrator reported R89 was assessed by staff and then sent out to the hospital. The Administrator stated staff were focused on the residents at the time of the incident and she did not get witness statements from the staff later as part of her investigation. The Administrator stated there were other residents present at the time of the incident, however many of the residents stated they did not see anything. The Administrator acknowledge she did not document who was present and whose interviews were attempted within the investigation. The Administrator knew the DON, SW4, and several other staff ran to the smoking area when the incident occurred. The Administrator was uncertain if any staff were present in the smoking area prior to the incident. The Administrator stated from her review of the resident's nursing notes, the incident likely occurred between lunch and about 3:00 PM and took all day to settle.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, interview, and facility policy review, the facility failed to ensure a Preadmission Screeni...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, interview, and facility policy review, the facility failed to ensure a Preadmission Screening and Resident Review (PASRR) level II was completed for one resident of eight residents (Resident (R)196) reviewed for PASRR II in a total sample of 65 residents. Findings include: Review of facility policy Preadmission Screening and Resident Review (PASRR) dated 11/08/21 revealed, The center will assure that all Serious Mentally Ill (SMI) .The purpose is to ensure that the residents with SMI .receive the care and services they need in the most appropriate setting. If it is learned after admission that a PASRR Level II screening is indicated, it will be the responsibility of Social Services to coordinate and/or inform the appropriate agency to conduct the screening and obtain the results. Results of the screening evaluation will be placed in the appropriate section of the individual's medical records and any recommendations for services will be followed. Recommendations will be incorporated in the individual resident's plan of care and approaches/interventions developed to meet the identified needs of the individual. Review of R196's Face Sheet, located in the electronic medical record (EMR) under the Profile tab, revealed that R196 was admitted to the facility on [DATE] with diagnoses of psychosis, schizophrenia, and major depressive disorder. Review of R196's quarterly Minimum Data Set (MDS) with Assessment Reference Date (ARD) date of 10/27/21 revealed a Brief Interview for Mental Status (BIMS) score of 13 out of 15, indicating that she was cognitively intact. Review of the facility provided Screening for Mental Illness, Mental Retardation/Intellectual disability, or Related Conditions dated 05/27/21 indicated that R196 had a serious mental illness that resulted in functional limitations in major life activities. During an interview on 11/10/21 at 10:00 AM, the Administrator indicated that R196's PASRR Level I did trigger for a level II to be completed and the facility did not request it. During an interview on 11/11/21 at 9:14 AM, the Social Services Assistant (SSA) indicated that a PASRR II should have been requested upon R196's admission. At the time of interview, SSA confirmed that the facility had not requested a PASRR II for R196.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to provide Activities of Daily Living (ADLs) related to ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to provide Activities of Daily Living (ADLs) related to nail care for one resident of four (Resident (R)15) reviewed for ADLs in a total sample of 65 Residents. Findings include: Review of R15's Face Sheet, located in the Electronic Medical Record (EMR) under the Face Sheet tab, revealed that R15 was admitted to the facility on [DATE] with diagnoses including manic-depressive disorder (mood disorder that causes feelings of sadness and loss of interest that can interfere in daily living), hemiplegia, and history of cerebrovascular accident (stroke). Review of R15's quarterly Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 11/04/21 revealed that R15 was totally dependent on staff to meet her daily needs and had a Brief Interview for Mental Status (BIMS) score of 14 of 15, indicating that she is cognitively intact. Review of R15's care plan located in the EMR under the Care Plan tab, revealed staff were directed to checked for nail length, and to trim and cleaned her nails, as necessary. During observation on 11/09/21 at 2:42 PM, R15 had visibly soiled, long fingernails. Her left thumbnail and middle finger were chipped with sharp edges. Her right pinkie finger and pointer finger were also chipped with sharp edges. During an observation on 11/10/21 at 10:27 AM, R15 had visibly soiled, long fingernails. Her left thumbnail and middle finger were chipped with sharp edges. Her right pinkie finger and pointer finger were also chipped with sharp edges. During an observation on 11/11/21 at 10:52 AM, R15 had visibly soiled, long fingernails. Her left thumbnail and middle finger were chipped with sharp edges. Her right pinkie finger and pointer finger were also chipped with sharp edges. During an interview on 11/09/21 at 2:42 PM, R15 indicated that it had been approximately two weeks since staff had cut her fingernails. R15 further reported that it bothered her when her nails were dirty and/or overgrown. During an interview on 11/11/21 at 6:35 PM, Restorative Aide (RA)41 indicated that residents' nails should be cleaned daily, trimmed as needed, and it was everyone's responsibility to ensure it was done. During an interview on 11/11/21 at 09:50 AM, Licensed Practical Nurse (LPN)1 indicated that both nurses and certified nursing assistants (CNAs) had the ability and responsibility to trim and clean fingernails regularly. During an interview on 11/10/21 at approximately 4:12 PM, the Assistant Director of Nursing indicated that the expectation was staff assisted residents with their ADLs and followed per their care plan.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0712 (Tag F0712)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure that one resident out of 65 (Resident (R)187) sampled residents was seen by a physician at least once every 30 days for the first 90...

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Based on interview and record review, the facility failed to ensure that one resident out of 65 (Resident (R)187) sampled residents was seen by a physician at least once every 30 days for the first 90 days after admission and at least once every 60 days thereafter. Findings include: Review of the Medical Diagnoses tab in the electronic medical record (EMR) revealed R187 was admitted by the facility on 07/16/21 with diagnoses including generalized weakness, major depressive disorder, and chronic diastolic congestive heart failure. Review of the quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/22/21 revealed R187 had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, indicating intact cognition. During an interview on 11/08/21 at 2:21 PM, R187 reported he was upset regarding not seeing the doctor or nurse practitioner since admission to the facility. Review of physician visits provided by the facility, revealed the R187 was seen by the attending physician on 07/19/21, three days after admission and by the Nurse Practitioner (NP) on 10/31/21, 102 days after initial exam of attending physician. The documentation lacked evidence R187 was seen by the physician or NP other than 07/19/21 and 10/31/21. During an interview on 11/11/21 at 2:03 PM, the Director of Nursing (DON) reported it was not her responsibility to monitor the physician visits because they were contracted personnel. She further explained that the physicians scheduled their own visits with the residents because they were private contractors. The DON was uncertain if someone at the facility followed up to monitor the frequency of physicians' visits.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected 1 resident

Based on facility document review, staff interviews, and policy review, the facility failed to ensure three Certified Nursing Assistants (CNAs) of five CNAs (CNA23, CNA8, and CNA16) reviewed were prov...

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Based on facility document review, staff interviews, and policy review, the facility failed to ensure three Certified Nursing Assistants (CNAs) of five CNAs (CNA23, CNA8, and CNA16) reviewed were provided annual performance reviews. Additionally, the facility failed to ensure CNA 23 completed 12 hours of annual education which included dementia training, and other areas in which CNA 23 showed an area of weakness. The deficiency could result in a decreased quality of life or quality of care for the residents. Findings include: Review of CNA23's employee record indicated the staff member was hired on 05/23/17. Review of a document provided by the facility titled Performance Evaluation, undated and unsigned was in CNA23's employee file. There was no evidence CNA23 had an annual performance review since his date of hire per review of the employee's file. In addition, review of a document provided by the facility titled Training Hours, dated 11/11/21, indicated CNA23 completed three hours of annual training for the date range of 05/23/18 to 05/23/19 and completed two hours of annual training for the date range of 05/23/20 to 05/23/21. There was no evidence the staff member was provided annual training for dementia care and other training based on the outcome of his annual reviews. Review of CNA8's employee record indicated the staff member was hired on 07/13/11. Review of a document provided by the facility titled Performance Evaluation, signed as dated 03/28/18 by CNA8. There was no evidence CNA8 had an annual performance review since 03/28/18 per review of the employee's file. Review of CNA16's employee record indicated the staff member was hired on 08/21/11. Review of a document provided by the facility titled Performance Evaluation, signed as dated 08/26/18 by CNA16. There was no evidence CNA16 had an annual performance review since 08/26/18. During an interview on 11/11/18 at 1:59 PM, Registered Nurse (RN) 20 who was also the facility's Staff Development Director, confirmed CNA 23 lacked the 12 hours of training. During an interview on 11/11/21 at 2:16 PM, the Director of Nursing (DON) confirmed CNA 23 did not complete his required 12 hours of training and the facility needed to do better with tracking training for CNAs. The DON stated annual performance reviews were provided to nursing managers to complete with CNAs on an annual basis. During an interview on 11/11/21 at 2:49 PM, the Human Resource Director confirmed there were no annual performance reviews for CNA 23 since his anniversary date of 05/23/17 forward. Human Resource Director confirmed there were no annual performance reviews for CNA 8 since 03/28/18 forward, and CNA 16 since 08/26/18 forward. During an interview on 11/11/21 at 3:05 PM, the Administrator stated the Human Resource Director was recently hired and completing audits on all the employee files. The Administrator stated she became aware of the incomplete annual performance reviews for CNA 23, CNA 8, and CNA 16 recently. The Administrator stated Human Resources was to distribute the performance reviews to the CNAs' managers. The CNAs' managers were then to complete the staff members' performance reviews and upon completion the managers were to return the performance reviews back to Human Resources. The Administrator stated her expectation were for CNAs to complete the required 12 hours of annual training. Review of a facility policy and procedure titled Employee j=Job Performance Evaluation, dated 11/30/14 indicated .It is the policy of The Company to evaluate each employee's job performance prior to the completion of their Introductory Period and annually thereafter. Performance evaluations should contain goals and objectives, which provide employees with guidelines and time frames within which to attain such goals and/or to improve their performance.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, the facility failed to ensure pharmacy services thoroughly revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, the facility failed to ensure pharmacy services thoroughly reviewed the resident medication regimens to identify irregularities related to the use of an anti-psychotropic (Seroquel) medication for one of five residents (Residents (R) R 147) reviewed for unnecessary psychotropic medication use. Findings include: Review of a hospital document provided by the facility titled Discharge Summary, indicated R147 was treated for a urinary tract infection. The discharge summary indicated the resident had a diagnosis of dementia with behaviors and was started on Seroquel 25 milligrams (mg). Review of R147's undated admission Record, in the Electronic Medical Record (EMR) located under tab Profile, indicated the resident was admitted to the facility on [DATE], with a diagnosis of dementia with behaviors. Review of R147's EMR physician orders, located under tab Orders, dated 10/11/21 indicated staff were to administer Seroquel 25 mg at bedtime. Review of a document provided by the facility titled admission Medication Regimen Review Report, dated with the review period of 10/04/21 through 11/09/21, indicated the Consultant Pharmacist reviewed an order for a lidocaine patch for R147. There was no evidence the Consultant Pharmacist identified Seroquel as a medication that was started during the resident's previous hospital stay. During an interview on 11/09/21 at 5:19 PM, R147's family member confirmed the resident was started on Seroquel while she was in the hospital. During an interview on 11/11/21 at 8:52 AM, the Consultant Pharmacist stated he was temporarily assisting the facility with medication reviews for new admissions. The Consultant Pharmacist stated the facility had a recent resignation of the assigned Consultant Pharmacist. The Consultant Pharmacist confirmed he missed R147 being placed on Seroquel while in the hospital and should have picked this issue up during his review. The Consultant Pharmacist stated Seroquel 25 mg was a low dose and should have recommended Seroquel 12.5 mg to begin a gradual dose reduction. The Consultant Pharmacist stated since R147 was currently on a low dose it would be easy to get her off Seroquel 25 mg. Review of a policy and procedure provided by the facility titled, Monthly Drug Review, dated 04/21/17 indicated, .During the drug regimen review the consultant pharmacist to identify drug irregularities . Drug regimen irregularities to be communicated to the attending physician.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected 1 resident

Based on observation, interview, and policy review the facility failed to adequately provide call light assistance for two) of 65 sampled residents (Residents (R)110 and R159). Findings Include: Duri...

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Based on observation, interview, and policy review the facility failed to adequately provide call light assistance for two) of 65 sampled residents (Residents (R)110 and R159). Findings Include: During an interview on 11/09/21 at 8:58 AM, R159 stated the ring bell was on table before but has no idea where it is now. R159 then pushed the call light attached to the wall and no light came on to alert staff. R159 stated the call light did not work and has not worked for a while and maintenance was aware. R159 confirmed the use of a wheelchair for mobility and pointed to the wheelchair next to bed. Record review R159 minimum data set (MDS) with an Assessment Reference Date of 10/15/21 found in the electronic healthcare Record (EHR) revealed the resident had a Brief Interview for Mental Status (BIMS) score of 14 out of 15, which indicated the resident was cognitively intact. During an interview on 11/09/21 at 8:58 AM, R110 stated he had a ring bell but it was on the floor by the dresser because it gets knocked off the table sometimes. R110 stated he would just yell nurse, nurse if he needed something. R110 pushed the button on call light attached to wall and no light came on to alert staff. R110 stated he used a wheelchair to get around and reaching for the call bell on the floor can be challenging. Record review of R110 minimum data set (MDS) with an Assessment Reference Date of 10/1/21 found in the electronic healthcare Record (EHR) revealed the resident had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated the resident was cognitively intact. Observation on 11/09/21 at 8:58 AM of R110 and R159's call bells initiated confirmed no light illuminate to alert staff to come in room for assistance. During an interview on 11/09/21 at 9:23 AM, Licensed Practical Nurse (LPN) 10 stated maintenance needs to explain what is going on with the call system and their ring bell issue, the residents are supposed to have bells if there is a call system issue and the residents do have ring bells because the call light is not working in R110 and R159's room. LPN10 stated she would get get R159 a new ring bell since his was missing. During an interview on 11/09/21 at 3:26 PM, the Maintenance Director stated he was not aware the call light was out in R110 and R159's room. The Maintenance Director stated he relied on the staff to tell him of any issues. the Maintenance Director stated he would fix the issue in the room now. The Maintenance Director stated the ring bells were their emergency use bells and he thinks that is why staff gave them out to R110 and R159. During an interview on 11/09/21 at 3:40 PM, LPN10 stated maintenance knew the call light has not been working in R110 and R159's room for a while and it has been since the middle of the year. LPN10 confirmed the ring bells were used for the residents when the call lights do not work. During an interview on 11/11/21 at 8:33 AM, LPN35 stated the hand ring bells have been out for a while and was surprised to see that the call light went off in the residents' room this morning. LPN35 stated the call system had been out for a while and the hand bells have been in resident rooms for months. Review of facility Maintenance Policy dated 11/30/2014 revealed The facility's physical plant and equipment will be maintained through a program of preventative maintenance and prompt action to identify areas/items in need of repair.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Surveyor: [NAME], [NAME] Based on observation and interview, the facility failed to provide a safe, clean, comfortable, and home...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Surveyor: [NAME], [NAME] Based on observation and interview, the facility failed to provide a safe, clean, comfortable, and homelike environment. Specifically, the facility failed to provide ensure a homelike environment for three (Resident (R) 75, R188, and R196) residents and failed to provide housekeeping services to ensure shared resident bathrooms were clean and in good repair on two of four units. Findings include: 1. During an interview on 11/08/21 at 11:09 AM, R188 stated there were environmental concerns in his room. Observation at 11:10AM, revealed a missing ceiling tile by the resident's window and exposed pipes. Hanging under the pipes was a large yellow funnel. The yellow funnel had a hose attached to the bottom of it. The hose's end was hung outside the window in the resident's room. Also observed was a mechanical lift stored next to the window where a second bed should be. At 11:18 AM, R188 stated staff would take the mechanical lift from his room and then return it. At 11:25 PM, R188 directed this surveyor to look in his bathroom. A gray plastic basin was observed under the resident's bathroom sink and was filled with trash and water. R188 stated he believed the sink had a leak. Review of R188's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/28/21 revealed a Brief Interview for Mental Status (BIMS) score of 14 out of 15, indicating intact cognition. During an observation on 11/09/21 at 10:34 AM in R188's room, the Maintenance Director stated the funnel was hung to the ceiling with the exposed pipes since during the summer months. The Maintenance Director stated the pipes collect condensation due to the use of the chillers in the facility, the pipes then drip into the ceiling tiles. During this observation the hose connected to the funnel was now in a bucket. At 10:36 AM, entered R188's bathroom and the grey basin was now empty but still located under the sink. Under the basin was water on the floor. 2. During an observation conducted on 11/08/21 at 1:07 PM, R75's privacy curtain could not pull all the way around and was stuck halfway. The vertical blinds on the sliding door in R75's room were observed to be missing slats. A sheet covered the left corner of the window. R75 stated staff placed the sheet over the window to keep the sun from her eyes. 3. An observation in R196's room on 11/09/21 at 11:05 AM with the Maintenance Director present revealed, a portable floor air conditioner connected to an orange extension cord. The Maintenance Director stated this was used during the summer months and needed to be removed. 4. During an observation on 11/08/21 at 9:01 AM, the bathroom between rooms [ROOM NUMBERS] had soiled floors, soiled walls, and the caulking around the base of the toilet had black stains. These concerns were unchanged during follow up observations on 11/09/21 at 4:48 PM, 11/10/21 at 3:23 PM, and 11/11/21 at 1:00 PM. During an observation on 11/08/21 at 9:52 AM, the resident bathroom between rooms [ROOM NUMBERS] had visibly soiled flooring, a white hand towel with visible yellow stains hanging over the visibly soiled metal assist bar, and the base of the toilet was caked with debris. These concerns were unchanged during follow up observations on 11/09/21 at 4:50 PM, 11/10/21 at 3:23 PM, and 11/11/21 at 1:15 PM. During an observation on 11/08/21 at 9:54 AM, the resident bathroom between rooms [ROOM NUMBERS] had a visible brown stain on toilet seat and visible debris on the floors. A white hand towel with brown stain was hanging over the soiled support bar. This concern was unchanged during follow up observations on 11/09/21 at 4:51 PM, 11/10/21 at 3:24 PM, and 11/11/21 at 1:16 PM. During an observation on 11/08/21 at 9:56 AM the resident bathroom between rooms [ROOM NUMBERS] was noted to have a visibly soiled metal handrail and floors. This concern was unchanged during follow up observations on 11/09/21 at 4:53PM, 11/10/21 at 3:27 PM, and 11/11/21 at 1:18PM. During an observation on 11/08/21 at 12:05 PM in room [ROOM NUMBER], the floor was soiled with black residue build up throughout and sticky spots catching on shoes when walking across the floor surface. During an observation on 11/08/21 at 4:24 PM, the bathroom between rooms [ROOM NUMBERS] had soiled floors, soiled walls, and the caulking around the base of the toilet had black stains. These concerns were unchanged during follow up observations on 11/09/21 at 4:40 PM, 11/10/21 at 3:20 PM, and 11/11/21 at 1:00 PM. During an observation on 11/08/21 at 4:38 PM, the resident bathroom between rooms [ROOM NUMBERS] had visibly soiled walls, a visibly soiled metal handrail, and the toilet was running. These concerns were unchanged during follow up observations on 11/09/21 at 4:49 PM, 11/10/21 at 3:24 PM, and 11/11/21 at 1:115 PM During an observation on 11/09/21 at 11:43 AM, Housekeeper (HK) 47 entered the bathroom outside of rooms [ROOM NUMBERS]. HK47 removed trash and reentered the bathroom with a broom, and then a mop. After using the broom and mop, he pushed his cart down the hall. This writer then entered the bathroom and noted a white hand towel with brown staining hanging over the soiled metal handrail. Visible large pieces of debris were noted on the floor to the left of toilet, in the corner, and under the sink. During an observation on 11/10/21 at 6:00 PM, the resident bathroom between rooms [ROOM NUMBERS] was noted to have visibly soiled walls, flooring, and a metal handrail. This concern was unchanged during follow up observations on 11/09/21 at 4:52 PM, 11/10/21 at 3:27 PM, and 11/11/21 at 1:21 PM. During an interview on 11/09/21 at 11:49 AM, HK47 indicated that it was housekeeping's responsibility to clean the bathrooms. HK47 stated staff swept and mopped the floors daily. HK47 further explained staff cleaned the toilets, the bathtubs, and the handrail daily. HK47 reported that he did not remove the stained hand towel because it was nursing staff's responsibility to remove resident items from the bathrooms. During an interview on 11/11/21 at approximately 8:28 AM, Licensed Practical Nurse (LPN) 12 confirmed that the bathrooms were shared by multiple residents and that it was housekeeping staff's responsibility to clean the bathrooms. LPN12 confirmed that all the bathrooms can be used by multiple residents, not just the ones that reside in the closest rooms. During an interview on 11/11/21 at 5:53 PM, the Administrator indicated she was aware the facility could be a lot cleaner and that she was aware that the bathrooms, resident rooms, staff areas, and common areas were not cleaned appropriately. Review of facility Maintenance Policy dated 11/30/2014 revealed The facility's physical plant and equipment will be maintained through a program of preventative maintenance and prompt action to identify areas/items in need of repair. The facility failed to provide policies related to housekeeping services and environment upon request.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, interviews, and facility policy review, the facility failed to ensure four residents out of 65 sampled ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, interviews, and facility policy review, the facility failed to ensure four residents out of 65 sampled residents (Resident (R) 147, R188, R254, and R253) had baseline care plans developed. This had the potential for staff not to be aware of the associated care needs of the residents who were newly admitted . Findings include: 1. Review of R147's undated admission Record, in the Electronic Medical Record (EMR) located under tab Profile, indicated R147 was admitted to the facility on [DATE] with diagnoses including dementia with behaviors, essential hypertension, and adult failure to thrive. Review of R147's clinical EMR failed to indicate a baseline care plan was completed. Review of an undated document provided by the facility titled Base Line Care Plan and Summary, was blank. 2. Review of R188's undated admission Record, in the EMR located under tab Profile, indicated R188 was admitted to the facility on [DATE] with diagnoses including vascular dementia, type two diabetes mellitus, and end stage renal disease. Review of R188's clinical EMR failed to indicate a baseline care plan was completed. Review of an undated document provided by the facility titled Base Line Care Plan and Summary, was blank. 3. Review of R254's undated admission Record, in the EMR located under tab Profile, indicated R254 was admitted to the facility on [DATE] with diagnoses including sepsis, cerebral infarction (stroke), and dysphasia. Review of R254's clinical EMR failed to indicate a baseline care plan was completed. Review of an undated document provided by the facility titled Base Line Care Plan and Summary, was blank. 4. Review of R253's undated admission Record, in the EMR located under tab Profile, indicated R253 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease, bi-polar disorder, and schizophrenia. Review of R253's clinical EMR failed to indicate a baseline care plan was completed. Review of an undated document provided by the facility titled Base Line Care Plan and Summary, was blank. During an interview on 11/10/21 at 9:15 AM, the Director of Nursing (DON) stated any staff member could complete the baseline care plan. A subsequent interview was conducted on 11/10/21 at 4:26 PM, the DON stated her expectations were for nursing to develop the baseline care plan and confirmed the base line care plans were not developed for the four residents. Review of policies and procedures provided by the facility titled Plans of Care, dated 11/30/14 indicated .Develop and implement an individualized Person-Centered baseline plan of care within 48 hours of admission that includes, but not limited to, initial goals based on the admission orders, physician orders, dietary orders, therapy orders, social services . and other areas needed to provide effective care of the resident that meets professional standards of care to ensure that the resident's needs are met appropriately until the Comprehensive plan of care is completed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and facility policy review, the facility failed to revise the comprehensive care plan related...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and facility policy review, the facility failed to revise the comprehensive care plan related to restorative services for one resident of three (Resident (R)13) reviewed for rehabilitation and restorative services; and related to falls/safety for two residents of five (R34 and R197) reviewed for accidents/falls in a total sample of 65 residents. Finding include: 1. Review of the Profile tab in the Electronic Medical Record (EMR) revealed R34 was admitted on [DATE] with diagnoses including cervical spinal cord injury, early onset dementia, and schizoaffective disorder. The quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/14/21 revealed R34 had a Brief Interview for Mental Status (BIMS) score of 12 out of 15, indicating moderate cognitive impairment. The assessment documented R34 required supervision to one assist with bed mobility, transfers, mobility on and off the unit. Review of a nursing note dated 08/19/2021 at 3:24 PM, located in R34's EMR under the Progress Notes tab, revealed the resident was transferred to the hospital following a heat exposure-related event. A progress note dated 08/19/21 at 8:21 PM, indicated the resident was admitted to the hospital. Review of the MDS tab of the EMR revealed an Entry-Tracking assessment with an ARD of 08/20/21 showing R34 was re-admitted to the facility from an acute care hospital. Review of the EMR care plan tab lacked evidence the facility revised R34's care plan following the heat exposure-related event which resulted in hospitalization. The care plan did not include interventions for the prevention of additional outdoor temperature related medical issues that R34 may experience. Interview with the Director of Nursing (DON) on 11/11/21 at 9:20 AM confirmed the facility failed to update R34's care plan after the resident's weather-related health issue and the resident's inability to recognize weather-related symptoms. 2. Review of R13's Face Sheet, located in the EMR under the Profile tab, revealed that R13 was admitted to the facility on [DATE] with diagnoses including morbid obesity, hemiplegia (paralysis of one side), cerebral infarction (stroke), and congestive heart failure. Review of R13's Quarterly MDS with ARD of 08/06/21 revealed a BIMS score of 15 of 15, indicating that R13 was cognitively intact. The assessment documented R13 required moderate assistance from staff for transfers. Review of R13's care plan, located in the EMR under the Care Plan tab, revealed that R13 received range of motion exercises daily with AM and PM care. During an interview on 11/11/21 at 1:34 PM, Physical Therapy Aide (PTA) indicated that R13 received therapy in April 2021, part of May 2021, and then was transitioned to restorative care on 05/13/21. She further indicated that R13 was non ambulatory, was admitted with a severely contracted right foot, and that she had reached her rehabilitation potential at that time. She further indicated that R13 was not safe to walk. During an interview on 11/11/21 at 2:22 PM, the Assistant Director of Nursing (ADON) indicated that R13 had received therapy services, was not improving, and was moved to restorative services for a period of time in May 2021. The ADON reported that since then restorative services had been discontinued. The ADON confirmed that the care plan was not revised for R13 regarding daily range of motion exercises. 3. The facility policy titled Fall Management, dated 07/29/19, states, . Purpose: Is to identify residents at risk for falls and establish/modify interventions to decrease the risk of future fall(s) . Post Fall Strategies: update care plan with new interventions . Review of R197's Face Sheet, located in the EMR under the Profile tab, revealed the resident was admitted to the facility on [DATE] with diagnoses of dementia, cerebral infarction (stroke), and anxiety. Review of R197's MDS with ARD of 10/27/21 revealed a BIMS score of 11 of 15, indicating moderately impaired cognition. Review of the facility provided Incident Log with start date of 02/19/19 through 11/10/21 revealed that R197 fell on [DATE], 08/19/21, and 09/18/21. Review of the Care Plan with a revision date of 11/05/21, found in the EMR under the Care Plan tab, revealed R197's falls on 08/09/21, 08/19/21, and 09/18/21 were not addressed. During an interview on 11/10/21 at 6:37 PM, Charge Nurse indicated that the care plan should be updated with a new intervention after every fall. During an interview on 11/11/21 at 4:25 PM, Licensed Practical Nurse (LPN) 40 indicated that care plans should be updated with a new intervention after every fall. During an interview on 11/11/21 at approximately 5:54 PM, the Administrator confirmed R197's care plan was not updated after falls on 08/09/21, 08/19/21, and 09/18/21.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure that two residents of three residents (Resident (R) 109 and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure that two residents of three residents (Resident (R) 109 and R81) reviewed for limited range of motion (ROM), received appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion; and that one resident of three residents (R85) reviewed for rehabilitation restorative care received services to maintain or improve mobility. The findings include: Review of the facility policy for Contracture Prevention, Document Name: N-904, Effective date: 11/30/2014, Revision Date: 08/22/201 revealed the policy was to prevent contracture of extremities for those residents who no longer have full use of their extremities. Each resident must be evaluated for need of contracture prevention procedures on admission, readmission, and as needed. 1. During an observation on 11/08/21 at 10:15 AM, R109 was resident in bed with noted bilateral lower extremity contractures (a condition of shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and rigidity of joints). Interview was attempted with R109, R109 was not interviewable. Review of the Profile tab in the Electronic Medical Record (EMR) for R109 revealed he was admitted by the facility on 03/19/21 with diagnosis to include Alzheimer's Disease with early onset, Multiple Sclerosis, and Dementia. Review of R109's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 09/26/21 revealed, R109 was rarely/never understood by staff and a Brief Interview for Mental Status (BIMS) was not attempted; R109 had a functional limitation in range of motion on both sides in the lower extremities and had not received restorative or range of motion services in the last seven days. Review of the R109's care plan located under the Care Plan tab in the EMR, was absent to a care plan for his contractures. Review of R109 initial physical and occupational therapy evaluations, treatment plans, and discharge plans provided by the facility revealed, R109 was initially evaluated by physical therapy on 03/19/21 and received services from 03/19/21 through 04/05/21. The recommended services upon discharge from physical therapy was referral to the restorative nursing maintenance program. R109 was initially evaluated by occupational therapy on 03/19/21 and received services from 03/19/21 until 04/07/21, discharged to follow up with the restorative nursing maintenance program on 04/07/21. Interview with the Assistant Director of Nursing (ADON), on 11/10/21 at 4:00 PM who supervised the restorative nursing maintenance program, stated R109 had never been on restorative services at the facility. The ADON stated that when a resident admitted by the facility was seen by therapy, they would make a referral to restorative services if needed. The ADON stated the therapy department would drop off a paper referral to her office and she would add the resident to the restorative programming. The ADON related she did not know why R109 was not picked up by the restorative service program. The ADON stated she would investigate the situation and send a referral for R109 to therapy. Interview with the Director of Rehabilitation (DOR), on 11/11/21 at 9:00 AM revealed all three disciplines had evaluated and treated R109 since admission. The DOR related the resident presented like a quadriplegic and was placed on protocol for contractures and referred to restorative when he was discharged from physical and occupational therapy in April. The DOR confirmed a referral was send to the restorative department and the DOR does not keep copies of the referral made to restorative. During an interview and observation on 11/11/21 at 2:50 PM of R109 with Licensed Practical Nurse (LPN) 31, R109 was lying in bed on his back with his knees bent. LPN31 asked R109 to straighten his legs, R109 was not able to straighten his legs. LPN31 attempted to straighten R109's legs and stated that R109 was contracted bilaterally at the knees. 2. During an interview on 11/09/21 at 9:37 AM, R85 stated that she had gone to the hospital in June 2021 and since she readmitted to the facility on [DATE] she had not received any restorative services or therapy services to help her to get back to walking. Review of R85's quarterly MDS with an ARD of 09/19/21 revealed, R85 had a BIMS score of 15 out of 15, which indicated she was cognitively intact; R85 had not received therapy or restorative services during the look back period; and required extensive assistance with bed mobility and did not transfer or walk in room or walk in corridor during the look back period. Review of R85's Census tab in the EMR revealed, R85 was initially admitted to the facility on [DATE] and discharged on 06/08/21. R85 readmitted to the facility on [DATE]. Review of R85's Medical Diagnoses tab in the EMR revealed, R85 was admitted with diagnoses including pleural effusion and morbid obesity. Review of R85's Initial Evaluation, provided by the facility for the dates of service 05/12/21 through 06/08/21 revealed R85 received Occupational therapy from 05/12/21 through 06/08/21 to improve her average daily living skills, hygiene, grooming, dressing and toileting. R85 received physical therapy services from 05/12/21 through 06/08/21 to improve muscle strength and mobility skills. Review of R85's Discharge Summary, provided by the facility, from physical therapy documented a discharge recommendation on 06/08/21 of Restorative Nursing Maintenance Program to maintain her highest level of function. During an interview on 11/10/21 at 4:00 PM, the ADON stated R85 had not received restorative services while at the facility. During an interview on 11/11/21 at 9:00 AM, the DOR stated R85 received occupational and physical therapy from 05/12/21 through 06/08/21. The DOR confirmed a referral was send to the restorative department and the DOR did not keep copies of the referral made to restorative. The DOR stated all residents were screened by therapy services on admission or readmission to the facility however there was no documentation of the screening process and if R85 did not have a change in status on return from the hospital she would not have been picked up by therapy again. 3. During interview and observation on 11/09/21 at 11:06 AM, R81's left hand appeared contracted, four fingers were observed to be clenched into the shape of a fist. R81 was unable to answer specific questions about her care. Review of R81's Census tab in the EMR revealed, R81 was initially admitted to the facility on [DATE] and discharged on 01/09/21. R81 readmitted to the facility on [DATE]. Review of R81's Medical Diagnoses tab in the EMR revealed R81's diagnoses included hemiplegia (paralysis on one side of the body) and hemiparesis (hemiplegia) following unspecified cerebrovascular (related to brain and its blood vessels) disease affecting unspecified side. Review of R81's quarterly MDS with an ARD of 09/21/21 revealed R81 had a BIMS of eight out of 15, indicating moderate cognitive impairment; R81 had limited range of motion in the upper extremity on one side; R81 had not received restorative services during the look back period. Review of R81's Progress Notes tab in the EMR, revealed a restorative nursing progress note dated 01/08/21 at 4:34 PM which documented patient tolerate passive range of motion to left hand patient tolerate [NAME] [sic] stretch patient tolerate left palm guard patient skin intact with no break down. There were no additional restorative nursing progress notes after 01/08/21. Review of R81's care plan located in the Care Plan tab in the EMR, revealed a focus for alteration in pain or comfort related to contractures. The interventions included to provide medication for pain relief, observe and report changes in range of motion, and to reposition for comfort. The care plan did not have current interventions to address maintaining the current range of motion. Review of the Tasks tab in R81's EMR, revealed the following restorative tasks that were no longer active, undated: palm guard application during the day, passive range of motion through bilaterally lower extremities, and passive range of motion to left hand for contracture management. Review of R81's Initial Evaluation, provided by the facility revealed R81 received physical therapy services from 07/11/18 through 08/09/18 to improve muscle strength and functional mobility. Review of R81's Discharge Summary, dated 08/09/18, provided by the facility, from physical therapy documented a recommendation of referral to Restorative Nursing Program to achieve Full Maximum Potential. During an interview on 11/11/21 at 11:32 am, Restorative Aide (RA) 30 stated R81 had previously been on restorative services and used a palm guard. RA30 stated R81 was not currently on services, and she did not recall how long R81 had been off services or why she was removed. During an interview on 11/11/21 at 11:45 AM, RA18 stated R81 had previously been on the restorative program and palm guard. RA18 stated R81 did not currently have the palm guard and was not on services at this time. RA18 stated R81 had discharged to the hospital, and she did not recall R81 returning to restorative services, she did not know why the R81 had not been picked up again. During an interview and observation on 11/11/21 at 2:50 PM of R81 with Licensed Practical Nurse (LPN) 31, LPN31 asked R81 if she could open her hand and attempted to assist R81 to open her hand. R81 stated that it hurt, and she did not want LPN31 touch her hand. During an interview on 11/10/21 at 4:00 PM, the ADON stated R81 had previously received restorative services several times at the facility. The ADON confirmed that R81 was not currently receiving restorative services or contracture management. The ADON did not know why R81 was not currently receiving services. During an interview on 11/11/21 at 9:00 AM, the DOR stated R81 had been on a restorative plan for contracture management and was not sure why she was not picked up after hospitalization.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

Based on observation, interview, record review, and facility policy review, the facility failed to ensure staff maintained appropriate infection control measures for the safe handling, cleaning, and s...

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Based on observation, interview, record review, and facility policy review, the facility failed to ensure staff maintained appropriate infection control measures for the safe handling, cleaning, and storage of respiratory equipment for four residents of five residents (Resident (R)13, R44, R90 and R189) reviewed for respiratory care in a total sample of 65 residents. Findings include: Review of the facility policy, Oxygen Therapy, dated 08/28/17 stated, .label tubing and humidifier with date and time . 1. Review of R189's Treatment Administration Record (TAR) and Medication Administration Record (MAR) for November 2021, located in electronic medical record (EMR) under the orders tab, revealed an oxygen tubing change order active to be changed every Wednesday. During an observation on 11/08/21 at 12:18 PM, R189's oxygen tubing was not dated or labeled to indicate the last change of tubing. 2. Review of R13's admission Record, located in the EMR under the Profile tab, revealed the facility admitted R13 on 12/16/20 with diagnoses that included chronic respiratory failure, diastolic (congestive) heart failure and atrial flutter (abnormal heart rhythm). Review of R13's EMR physician orders located under tab titled Orders, dated 12/12/20 indicated the resident had an order for, oxygen-continuous 2L/min [liters per minute] via NC [nasal cannula]. Review of R13's EMR physician orders located under tab titled Orders, dated 12/23/20, indicated the resident had an order for staff to change oxygen tubing and or [sic] nasal cannula and/or mask weekly. May change sooner as needed every night shift every Wed [Wednesday]. Review of R13's EMR, TAR, located under tab titled, Orders, for the months of October 2021 and November 2021 documented that R13's tubing was last changed on 10/03/21. During an observation of R13 in bed on 11/09/21 at 9:24 AM, it was noted that an oxygen (O2) concentrator was running at two liters per minute. In addition, there was a nebulizer and a continuous positive airway pressure (CPAP) machine at R13's bedside. Each device had tubing attached which was not labeled with a date and time to indicate when it was last changed. During an observation of R13 in bed on 11/10/21 at 8:23 AM, O2 was running at two liters per minute. In addition, there was a nebulizer and a CPAP machine at R13's bedside. Each device had tubing attached which was not labeled with a date and time to indicate when it was last changed. During an interview on 11/10/21 at 8:23 AM, R13 indicated that a lot of staff did not normally label the oxygen tubing and she could not remember the last time it was changed. She indicated that she used the nebulizer, CPAP, and O2 daily. During an interview on 11/10/21 at 6:55PM, Licensed Practical Nurse (LPN) 40 indicated oxygen tubing should be changed every Wednesday by the evening shift nurses. LPN40 reported tubing should be labeled. At the time of interview, LPN40 confirmed that R13's respiratory tubing was not dated or labeled. During an interview on 11/11/21 at 11:05 AM, the Infection Preventionist (IP) indicated that all respiratory tubing was supposed to be dated and labeled by the evening nurse on Wednesdays. During an interview on 11/11/21 at approximately 4:04 PM, the Director of Nursing (DON) indicated it was her expectation that residents' respiratory tubing was changed, and labeled with the date it was changed, at least once a week, unless otherwise indicated. 3. Review of the Profile tab in the EMR for R44 revealed an admission date of 02/11/21 with diagnoses including chronic obstructive pulmonary disease (COPD; progressive and irreversible condition characterized by diminished lung capacity and difficulty or discomfort in breathing) and dementia. The quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/21/21 revealed a Brief Interview for Mental Status (BIMS) score of 14 out of 15, indicating the resident was cognitively intact. Review of the physician's orders located in the Physician's Orders tab in the EMR revealed an order dated 02/11/21 for supplemental oxygen at 3 liter/minute per nasal cannula. Observation of R44's supplemental oxygen concentrator on 11/08/21 at 9:30 AM revealed undated oxygen tubing. The humidifier bottle, which adds humidification to the supplemental oxygen, was attached to the concentrator and was dry, not providing humidification. Observation and interview with the Assistant Director of Nursing (ADON) on 11/11/21 at 9:30 AM revealed R44's oxygen concentrator tubing was not changed weekly as per policy and confirmed the humidifier bottle was dry with white scale/deposits in the bottle of the bottle. 4. Review of R90's undated admission Record, located in the EMR, revealed the facility admitted R90 on 03/19/21 with diagnoses that included acute respiratory failure and a tracheotomy ((trach) an opening in a patient's windpipe to clear an obstruction and assist them in breathing). Review of R90's EMR physician orders located under tab titled Orders, dated 03/19/21, indicated the resident had an order to suction his trach as needed. Review of R90's EMR physician orders located under tab titled Orders, dated 03/23/21, indicated the resident had an order for the use of oxygen at five liters to run continuously at five liters via trach. Review of R90's quarterly MDS with an ARD of 09/14/21 indicated R90 had a BIMS score of 14 out of 15 which indicated the resident was cognitively intact. The assessment indicated the resident was ambulatory, required suctioning and trach care. Review of R90's EMR care plan under tab Care Plan, revealed the resident was to be suctioned as needed. Review of R90's EMR TAR, located under a tab titled Orders, for the months of September 2021, October 2021, and November 2021 (through 11/09/21) revealed there were no treatment orders to change R90's oxygen tubing, air compressor tubing, or suctioning machine tubing. During an observation of R90's room on 11/09/21 at 3:45 PM, to the left side of R90's bed, the top of the bed side table had a suctioning machine, air compressor, and a suctioning machine. Each device had tubing from it and the tubing was unlabeled with time and date. During an interview on 11/10/21 at 8:53 AM, Licensed Practical Nurse (LPN) 14 stated the labeling of respiratory tubing was completed by the night shift staff. LPN 14 stated not changing the respiratory tubing on a regular basis could be a potential infection control issue. During an observation of R90's room on 11/10/21 at 9:07 AM, to the left side of R90's bed, the top of the bed side table had a suctioning machine, air compressor, and a suctioning machine. Each device had tubing from it and the tubing was unlabeled with time and date. During an interview on 11/10/21 at 4:40 PM, the Corporate Nurse and the DON were present. The DON stated it was her expectation residents' respiratory tubing was changed and labeled with time and date once a week, unless otherwise indicated. During an interview on 11/11/21 at 10:09 AM, R90 was only able to respond to yes/no questions. R90 confirmed, by nodding his head yes nursing staff change his respiratory tubing monthly.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, interview, and facility policy review, the facility failed to properly label and initial three multi-vial medications from two of the four medication storage rooms located on the...

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Based on observation, interview, and facility policy review, the facility failed to properly label and initial three multi-vial medications from two of the four medication storage rooms located on the first and second floor. Additionally, the facility failed to monitor refrigerator temperatures daily for two of the facility's five medication refrigerators on the first and second floor. This had the potential to affect any resident who may receive medication which has been stored in these medication refrigerators. Findings include: Review of the facility policy for Administering Medications, Med-Pass, Inc. with a revision date of April 2019, documented .The expiration/beyond use date on the medication label is checked prior to administering .When opening a multi-dose container, the date opened is recorded on the container . 1. Observation on 11/11/21 at 8:00 AM of the medication room and medication refrigerator on the 2A nursing unit, revealed one open multi-dose vial of tubersol mantoux (serum used to test for the presence of Tuberculosis) with a lot number of 28764, and expiration date of 10/22. The vial was not labeled and dated as to when the vial had been opened. During an interview immediately following the observation of the 2A medication room, License Practical Nurse (LPN) 33, reported the staff should date and initial the tubersol mantoux vial when it is opened. LPN33 continued to relate it was her understanding that the tubersol mantoux vial was good until the expiration date of 10/22, and she was not sure what the facility's practice was for checking the medication room. 2. Observation on 11/11/21 at 8:45 AM of the medication room and medication refrigerator on the 1B nursing unit revealed one bottle of Lorazepam (an anti-anxiety medication) concentrate two milligrams per milliliter (mg/ml), with a lot number of C8D3, and expiration date of 28Feb2023. The bottle was opened and not dated or initialed. Observation of the 1B medication room also revealed one Lantus insulin pen. The lid to the pen was dated 08/29/21 with a label directing staff to discard after 28 days. and the pen itself was marked with a date of 10/11/21 an incorrect top on insulin pen which was opened an 08/29/21 and labeled to discard after 28 days, the body of the pen was dated as being opened on 10/11/21. During an interview immediately following the observation of the 1B medication room, Unit Manager, Licensed Practical Nurse (LPN) 32 reported all medication vials should be dated and initialed when opened and discarded after 30 days. LPN 32 continued to reveal that she completed a walk through on the medication room twice a week to check on the refrigerator to ensure the safety and potency of the refrigerated medication for the residents of the facility. Continued observation revealed, the medication room refrigerator temperature logs for the 2A unit revealed inconsistent documentation of temperature monitoring. The temperature log posted on the outside refrigerator door lacked any documentation of temperatures for the for the month of November 2021; lacked documentation of temperatures for 30 of 31 days for the month of October 2021; lacked documentation of temperatures for 21 of 30 days for the month of September 2021; and lacked documentation of temperatures for 20 of 31 days for the month of August 2021. During an interview immediately following the observation, Unit Manager, LPN reported the night shift nursing staff was responsible for documenting the temperature of the medication fridge. LPN32 further stated she last checked the log when she placed a new one on the refrigerator for November 2021. LPN32 stated she did not know what happened to the November 2021 log. Observation on 11/11/21 at 9:00 AM of the medication refrigerator temperature log in the conference room, which stored influenza vaccine, revealed for the month of October 2021, the temperature was not recorded on the days of October 6th and 7th, Saturday and Sunday. Interview with the Director of Nursing (DON) on 11/11/21 at 2:00 PM revealed it was her expectation that all the staff nurses should date and initial multi-dose medication vials when opened and discard the vial after 30 days. The DON reported the night shift nurse was responsible for recording daily medication refrigerator temperatures for the medication refrigerators located on their respective nursing units. The DON further explained that the temperature of the medication refrigerator in the conference room was not checked on the weekend, because no one else had the keys to the conference room except for the DON.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, review of facility policies and review of Center for Disease Control (CDC) guidance, the facili...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, review of facility policies and review of Center for Disease Control (CDC) guidance, the facility failed to: ensure all staff don (put on) proper personal protective equipment (PPE) prior to providing care and encountering R253 who potentially was exposed to COVID-19 while in the hospital; store and label resident personal items in shared restrooms in a manner to prevent cross-contamination; maintain infection control practices in the laundry area of the facility; and failed ensure staff members wore face masks appropriately to prevent the spread of COVID-19. Findings include: 1. Review of a document provided by the facility titled MODERNA-SARS-CoV-2- M RNA, dated 09/02/21, indicated R253 received her first COVID-19 vaccine. Review of a document provided by the facility, titled H&P (History and Physical), dated 11/03/21, indicated R253 presented to the hospital on [DATE] with a head injury and change in her condition. Review of a document provided by the facility, dated 11/03/21, indicated R253 had a negative rapid antigen COVID test. Review of R253's undated admission Record, in the Electronic Medical Record (EMR) located under tab Profile, indicated the resident was admitted to the facility on [DATE]. Review of R253's EMR document titled COVID-19 Symptom Monitor, dated 11/07/21 indicated the resident was provided a full assessment for COVID-19 symptoms. There was no additional evidence R253 was being monitored every 12 hours for symptoms of COVID-19. During an observation conducted on 11/08/21 at 2:35 PM, Patient Care Assistant 22 ((PCA) training position to become a Certified Nursing Assistant (CNA)), donned a gown and then a pair of disposable gloves. Observed PCA 22 with a disposable surgical mask on and then entered R253's room. PCA 22 failed to don eye protection and a N95 mask prior to entering into R253's room. Observed R135, who shared the room with R253, was in the bed closest to the door. Observed a posted sign on the door of the residents' room titled Contact Precautions published by the CDC. The posted sign directed staff to perform hand hygiene, to don a gown, and to use dedicated or disposable equipment. The privacy curtain, located in the residents' room, was not pulled to separate both residents. Observed PCA 22 go to the bedside of R253. Observed R253 in bed and her bed was located by the window. Observed PCA22 take R253's remote control and raise the head of the bed for R253. At 2:38 PM, observed PCA 22 to doff (take off) the gown and gloves and perform hand hygiene. During an interview at 2:39 PM, PCA22 stated R253 wanted the rest of her cookie to eat, and she provided the resident some liquids to drink. PCA22 confirmed R253 was under quarantine. PCA22 stated if a resident was positive with COVID-19, she would don a gown, N95, gloves and eye protection. During an observation on 11/08/21 at 3:32 PM, the admission Coordinator stood next to R253's bed and had the resident, while in bed, sign documents. Observed the admission Coordinator without a gown, gloves, N95 mask or eye protection. Observed the admission Coordinator with a disposable face mask during her encounter with R253. Observed the privacy curtain and it was not pulled to separate both residents. During an interview on 11/11/21 at 10:26 AM, Assistant Director of Nursing (ADON), who was the facility's Infection Control Preventionist (ICP) stated it was her understanding when an unvaccinated new admission resident was placed under quarantine, staff were to don eye protection, gown, gloves, and a surgical mask. Also present during this interview was the Administrator. The ADON stated R253 should not have been placed in the same room as R135 since R135 was not considered a new admission. The ADON stated R135 was unvaccinated. When the ADON was asked what type of precautions should R253 be under, the ADON stated droplet. The ADON stated newly quarantined residents were monitored every 12 hours for 14 days. The Administrator stated the facility was waiting for an authorization on the day R253 was admitted . The Administrator stated the hospital transferred R253 to the facility without an authorization and the Administrator stated the facility did not send residents back to the hospital, so the staff admitted the resident. The Administrator stated the 12 hours of monitoring for signs and symptoms were not completed for R253. The ADON stated R135 would need to be placed under transmission-based precautions for potential exposure to COVID-19. During an interview on 11/11/21 at 3:12 PM, the admission Coordinator confirmed she entered the room to R253 without eye protection, gown, gloves, and a N95 mask on and was aware she was to don these items prior to entering a quarantined resident room. Review of a document provided by the facility titled COVID-19-Pandemic Plan, dated 10/04/21 indicated . COVID-19 is a respiratory illness thought to be spread mainly from person to person, between people who come in close contact to one another (about 6 feet). Symptoms may include fever, cough, shortness of breath, sore throat, vomiting, diarrhea, muscle pain, headache, new loss of taste or smell, chills, and repeated shaking with chills . New admissions/readmissions . Unvaccinated residents (even those with a negative test upon admission) will be quarantined for 14 days. Place the resident in a private room - if a private room is not available, resident placed in a room with another new admission. Initiate transmission based precautions based on CDC guidance (Standard, Contact, and Droplet) Including PPE - Respirator, face shield or eye protection, gown, and gloves. increase monitoring from daily to every shift. Review of the CDC (Centers for Disease Control) guidelines dated 09/10/21, revealed .In general, healthcare facilities should continue to follow the IPC (Infection Control Prevention) recommendations for unvaccinated individuals (e.g., use of Transmission-Based Precautions for those that have had close contact to someone with SARS-CoV-2 infection). However, fully vaccinated people in this category should consider continuing to practice physical distancing and use of source control while in a healthcare facility. Ultimately, the degree of immunocompromise for the patient is determined by the treating provider, and preventive actions are tailored to each individual and situation . Implement Universal Use of Personal Protective Equipment for HCP . Facilities could consider use of NIOSH-approved N95 or equivalent or higher-level respirators for HCP working in other situations where multiple risk factors for transmission are present. One example might be if the patient is unvaccinated, unable to use source control, and the area is poorly ventilated. Eye protection (i.e., goggles or a face shield that covers the front and sides of the face) should be worn during all patient care encounters . retrieved on 11/11/21 from https://www.cdc.gov/coronavirus/2019-ncov/hcp/long-term-care.html. 2. During an observation on 11/08/21 at 11:33 AM outside of room [ROOM NUMBER], Restorative Aide (RA) 18's face mask was under her chin fully exposing the nose and mouth. RA18 was immediately interviewed. RA18 stated it was policy in the building to wear masks over the nose and mouth and to keep the mask on when going into and out of resident rooms. During an observation on 11/09/21 at 8:18 AM, Certified Nursing Assistant (CNA) 27's mask was placed under her chin fully exposing nose and mouth while coming out of a resident room and carrying a meal tray. During an interview on 11/09/21 at 8:18 AM, CNA27 stated she was part time and knew the mask policy but was just hot in the room. CNA27 Acknowledged wearing the mask under the chin was not the right way to properly wear it and confirmed being properly trained on donning and doffing of PPE. 3. During an observation on 11/10/21 at 8:28 AM, R78's catheter bag was lying flat on the floor under the resident's bedside table. During an interview on 11/10/21 at 8:48 AM, the Assistant Director of Nursing (ADON), entered the resident's room and acknowledged the catheter bag lying on the floor; donned gloves and then proceeded to pick up the catheter bag and hang on the bed. The ADON then performed hand hygiene and stated the catheter policy definitely did not allow for the catheter bag to be on the floor and she would expect it to be hanging on the bed correctly, checked by staff and covered with a privacy bag. 4. During an observation on 11/08/21 at 12:57 PM in the shared 2B shower room, fecal matter was smeared on the resident shower chair, open personal items were sitting on the counter area with no label or date, and duct tape was stuck on the striker hole of the door. Observation and interview conducted simultaneously on 11/10/21 at 8:55 AM in the 2B shower room, ADON/Infection Control Preventionist (ICP) stated she saw the duct tape on the striker and did not know why it was there but should not be. The ADON acknowledged the personal items were not labeled and left on the shelf and the fecal matter on the shower chair, stating the CNAs were supposed to clean the shower chairs after each shower between residents stating this was not acceptable. An observation on 11/08/21 at 9:45 AM of the Unit 2A back shower room revealed two unlabeled bottles of body wash and two unlabeled bottles of skin and hair cleanser sitting on the sink. These concerns were unchanged during follow up observations on 11/09/21 at 4:47 PM, 11/10/21 at 3:21 PM, and 11/11/21 at 1:13 PM. An observation on 11/08/21 at 9:49 AM of the resident bathroom between rooms [ROOM NUMBERS] revealed the tub was visibly soiled and an unlabeled bath basin containing an unlabeled bottle of body soap and roll of toilet paper were in the room. These concerns were unchanged during follow up observations on 11/09/21 at 4:48PM, 11/10/21 at 3:23 PM, and 11/11/21 at 1:00 PM. During an observation on 11/08/21 at 9:52 AM, the resident bathroom between rooms [ROOM NUMBERS] had an unlabeled bottle of skin and hair cleanser on the sink. This concern was unchanged during follow up observations on 11/09/21 at 4:50 PM, 11/10/21 at 3:23 PM, and 11/11/21 at 1:15 PM. During an observation on 11/08/21 at 9:56 AM of the resident bathroom between rooms [ROOM NUMBERS], revealed an unlabeled bottle of skin and hair cleanser. This concern was unchanged during follow up observations on 11/09/21 at 4:53PM, 11/10/21 at 3:27 PM, and 11/11/21 at 1:18PM. During an observation on 11/08/21 at 4:38 PM, the resident bathroom between rooms [ROOM NUMBERS] contained an unlabeled bath basin, an unlabeled bottle body bath oil, and an unlabeled bottle of skin and hair cleanser on the sink, as well as an opened bag of large adult briefs on the floor under the sink. These concerns were unchanged during follow up observations on 11/09/21 at 4:49 PM, 11/10/21 at 3:24 PM, and 11/11/21 at 1:115 PM During an observation on 11/10/21 at 6:00 PM the resident bathroom between rooms [ROOM NUMBERS] contained a white sweatshirt draped over commode in corner. This concern was unchanged during follow up observations on 11/09/21 at 4:52 PM, 11/10/21 at 3:27 PM, and 11/11/21 at 1:21 PM. During an interview on 11/09/21 at 11:49 AM, Housekeeper (HK)47 indicated it was the nursing staff's responsibility to take the residents' items out of the bathrooms. During an interview on 11/10/21 at approximately 1:53 PM, Certified Nursing Assistant (CNA) 46 indicated nursing staff should label resident personal supplies and personal supplies should be returned to the resident's room after use. CNA46 reported there should be no supplies on bathroom sinks, floors, or in the tubs. During an interview on 11/11/21 at approximately 8:28 AM Licensed Practical Nurse (LPN)12 confirmed that the bathrooms were shared by multiple residents, staff should label all residents' personal items, and all personal items should be taken back to the resident's room after use. 5. During an observation of the laundry department on 11/11/21 at 08:14 AM, with Laundry Aide (LA)37 revealed the following: Floors in the clean and dirty sides were visible soiled with debris; Washing machine number one had debris in the rubber of the door; The bottom of washing machine number two was rusty; The vertical plastic divider panels between the clean and dirty areas were visibly soiled with dust and debris; Three plastic divider panels that separated the clean and dirty areas were missing; Dryer number one had solid caked-on brown debris of unknown origin on the inside of the drum; and Dryer number three had visible rust on the inside of the drum. During an observation on 11/11/21 at 8:15 AM, Laundry Aide 37 used her right arm to push the vertical plastic panels to the right side of the door frame resulting in dust and debris visibly floating in the air on the clean and dirty side of the laundry room. During an interview on 11/11/21 at 8:14 AM, Laundry Aide 37 reported the vertical plastic divider panels between the clean and dirty areas had been missing for a long time, and they did not seem dirty to her. Laundry Aide 37 confirmed the sink, dryers, and the floors of the clean and dirty laundry areas were visibly soiled. At the time of interview, Laundry Aide 37 indicated that eight of the total 195 residents had their laundry done outside the facility. During an interview on 11/11/21 at 5:50 PM the Administrator confirmed that the vertical plastic divider panels which separated the clean and dirty laundry areas were missing and soiled, the eye was station was not clean, dryer number one had caked on brown debris in the drum, dryer number three had rust in the drum, washing machine number one had visible debris on the door, and the filters on washers one and two were visibly soiled.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility failed to ensure equipment located in the laundry services areas were in safe operating condition, specifically washing machine filters were not cleaned...

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Based on observation and interview the facility failed to ensure equipment located in the laundry services areas were in safe operating condition, specifically washing machine filters were not cleaned daily as indicated on the manufacturer's instruction label, dryer number two was not in working order, and the laundry room sink was not in working order. This failure has the potential to affect 187 of 195 residents in the facility whose laundry was cleansed onsite. Findings include: During an observation of the laundry department on 11/11/21 at 8:14 AM, with Laundry Aide 37 revealed the following: The sink next to the eye wash station was soiled with a missing faucet handle, and was not in working condition; The filter on left side of washing machine number two was visibly caked with dust and debris, with a label that read, clean filter daily; Washing machine number three's filter on the left side was visibly caked with dust and debris, with a label that read, clean filter daily; and Dryer number two's inside drum was visibly rusty and not in working order. During an interview on 11/11/21 at 08:14 AM, Laundry Aide 37 indicated that dryer number two had been broken down for a long time. She said she could not remember how long it had been since the sink next to the eye wash station worked. Laundry Aide 37 reported that maintenance was aware of all the equipment problems in the laundry room. She reported she had not been cleaning the filters on the washing machines daily. At the time of interview, Laundry Aide 37 indicated that eight of the total 195 residents had their laundry done outside the facility. During an interview on 11/11/21 at 5:50 PM the Administrator indicated she was aware dryer number two and the laundry room sink were not in working order.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and review of policies, the facility failed to provide a safe, functional, sanitary, and comfor...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and review of policies, the facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff, and the public. Specifically, the facility failed to ensure community spaces, shared shower rooms, and sinks were in good repair. These failures had the potential to affect all 195 residents residing in the facility. Findings include: During an observation of the 2A nursing station on 11/08/21 at 9:42 AM, four ceiling tiles above the residents' charts were stained. These concerns were unchanged during follow up observations conducted on 11/09/21 at 4:49 PM, 11/10/21 at 3:30 PM, and 11/11/21 at 1:21 PM. During an observation on 11/08/21 at 9:45 AM of the Unit 2A back shower room revealed a missing drain cover, missing tiles on floor, visibly soiled grout, and visibly soiled floors and walls. Multiple ceiling tiles along the back of the wall were stained. These concerns were unchanged during follow up observations conducted on 11/09/21 at 4:47 PM, 11/10/21 at 3:21 PM, and 11/11/21 at 1:13 PM. During an observation on 11/08/21 at 9:47 AM of the 2A hall between rooms [ROOM NUMBERS] ceiling tiles next to exit sign had black stains. These concerns were unchanged during follow up observations conducted on 11/09/21 at 4:48 PM, 11/10/21 at 3:23 PM, and 11/11/21 at 1:10 PM. During an observation on 11/08/21 at 10:30 AM, the 1A unit had a strong odor of urine in the hallway. During an observation in room [ROOM NUMBER] on 11/08/21 at 10:32 AM, a resident washed their hands in the sink, shut off the faucet, and the sink did not drain. During an observation on 11/08/21 at 12:47 PM, the staff bathroom located behind the 1A nursing station had water running and the handles to the faucet could not turn off. The sink had a door partially hinged to the cabinet below the sink and upon opening the cabinet there was a damp roll of toilet paper and a rag covered with a dark substance covering a spray bottle. There was a strong damp odor present. There was a black substance around the base of the cabinet sink floor. During an observation on 11/08/21 at 12:48 PM on Unit 1B, heavy urine odors were noted throughout the hallway area from rooms 226 through room [ROOM NUMBER]. During an observation on 11/08/21 at 4:27 PM in room [ROOM NUMBER], revealed water stains on two ceiling tiles above the television. During an observation on 11/09/21 at 9:30 AM, the sink located in the conference room of the facility was audibly gurgling. A foamy white substance was observed to fill the base of the sink. During an observation with the Maintenance Director on 11/09/21 at 10:25 AM, in room [ROOM NUMBER] the sink's left handle to the faucet could not completely shut the water off. The Maintenance Director stated staff must have pushed the handle to the off position too hard and now the handle did not work. The Maintenance Director stated he could not repair areas in the facility if he was not alerted to these concerns. During an observation conducted on 11/09/21 at 10:41 AM, the Maintenance Director entered the staff bathroom, located behind the 1A nursing station. At the time of observation, water was running from the sink. The Maintenance Director confirmed he was not notified of the broken handles to the faucet. The Maintenance Director opened the partially hinged cabinet door, and a damp roll of toilet paper was present, and a rag stained with a dark substance draped over a spray bottle. There was a strong damp musty smell emitting from the cabinet. During an observation with the Maintenance Director on 11/09/21 at 3:48 PM in room [ROOM NUMBER], the sink continuously leaked. The Maintenance Director confirmed the sink was leaking and reported he had not been aware of the issue previously. The observation continued with the Maintenance Director as he entered room [ROOM NUMBER] and revealed the water to the sink in room [ROOM NUMBER] was turned on. The Maintenance Director reported it was just turned back on after being off for an extended amount of time follwoing repairs. During an observation conducted on 11/10/21 at 9:08 AM, the bathroom behind the 1A nursing station still had running water on. A random staff member entered the bathroom to wash her hands and then left the area and the water remained on. During an observation conducted on 11/11/21 at 2:37 PM, the bathroom located behind the 2A nursing station had an area on the wall above the sink that was patched but had not been sanded down. The wall patch was peeling. The walls in the bathroom were stained. There were water stains located under the paper towel dispenser. Across from the toilet there were drilled holes that were open and not patched. During an observation on the 2B unit on 11/10/21 at 6:40 PM, multiple stained ceiling tiles were observed in rooms 140, 141 143, 150, 158, 164, 168, 170, 172, 173, and 174. During an interview on 11/09/21 at 10:20 AM, the Maintenance Director stated the process for alerting him to needed repairs was the two additional maintenance staff did general rounds, identified areas in need of repairs, and then to proceeded with the repairs. During an interview on 11/09/21 at 3:38 PM, Licensed Practical Nurse (LPN)10 stated she usually picked up the phone and called the Maintenance Assistant to come do something when she was aware of an issue. LPN10 stated maintenance was informed of the water issues in the resident rooms, but they had not been fixed yet. LPN10 stated this had been an issue for a while. During a confidential staff interview on 11/10/21 at 6:50 PM, the staff member indicated that maintenance replaces the ceiling tiles all the time, but they never address the problem causing the stains. During an interview on 11/11/21 at 5:21 PM, the Administrator stated the facility had a two-pipe system and when the air conditioning was on the pipes sweat and then leaked into the ceiling tiles. The Administrator stated she developed maintenance plans and sometimes the plans got approved and there were times the maintenance plans were not approved by the corporate office. The Administrator stated she must develop a plan of correction and all major repairs go through the corporate office. The Administrator stated if repairs did not get approved then the facility's maintenance department attempted to complete the project. During an interview on 11/11/21 at 5:53 PM the Administrator stated she was aware the facility could be a lot cleaner and she was aware that the bathrooms, resident rooms, staff areas, and common areas were not in good repair. The Administrator indicated that she was aware the facility had a lot of environmental concerns, but they did not have money for repairs. Review of a policy and procedure document provided by the facility titled Maintenance, dated 11/30/14, indicated .The facility's physical plant and equipment will be maintained through a program of preventative maintenance and prompt action to identify areas/items in need of repair. The facility failed to provide policies related to housekeeping services and environment upon request.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected most or all residents

Based on observation, interview, document review, and facility policy review, the facility failed to maintain an effective pest control program to ensure the building remained free of pests, specifica...

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Based on observation, interview, document review, and facility policy review, the facility failed to maintain an effective pest control program to ensure the building remained free of pests, specifically the facility failed to follow recommendations from the pest control company. This failure had the potential to affect all 195 residents living in the facility. Findings include: Review of facility pest control policy dated 11/30/14, revealed the facility will maintain a pest control program, which includes inspection, reporting, and prevention and treatment will be rendered as required to control insects and vermin. Review of the pest control summary sheets dated 07/29/21, 08/17/21, 08/19/21, 8/24/21, 09/02/21, 09/16/21, 09/23/21, 09/30/21, 10/05/21, 10/14/21, 10/22/21, 10/26/21, and 11/09/21 indicated additional steps the facility could take to assist in reducing pests, such as removing organic matter found in resident rooms and picking up resident belongings off the floors in resident rooms. The pest control summary sheets also revealed recommendations that the facility needed treatment for cockroaches, German roaches, in all the interior of facility. During an observation in R103's room on 11/08/21 at 10:41 AM, revealed a product titled Fly Ribbon by Raid, was hanging next to the mounted television. There was one dead fly on the ribbon and several gnats. During an observation on 11/08/21 at 10:42 AM, R36 rested quietly in bed with his eyes closed. A water bottle with a straw and pre-packaged snacks were noted on the bedside table. Over one dozen gnats were swarming the lid and the water bottle at the time of observation. During an interview on 11/08/21 at 10:46 AM, R141 stated he had seen a couple of cock roaches in his room. During an observation on 11/08/21 at 12:16 PM, R36 rested quietly in bed with his eyes closed. A water bottle with a straw and R36's covered lunch tray were on the bedside table. Approximately six gnats were observed flying around the food and drink. During an interview on 11/09/21 at 8:30 AM with R110 and R159, R110 stated he had been in the facility since March of this year and there was a roach issue in the facility. R110 then pointed to a dead roach on the floor next to his dresser. R110 stated they had seen roaches on the floor before and reported roaches get in residents' personal belongings like clothes in the dresser. R159 confirmed there were roaches in their dressers and crawling on the floor in their room. The room was observed to be cluttered. During an interview on 11/09/21 at 8:43 AM, Licensed Practical Nurse (LPN)17 and LPN10 both stated there were roaches in the facility. LPN17 and LPN10 said they had seen roaches in resident rooms, both on the floor and in their dressers. Both LPNs reported they had seen pest control in the facility but there were still roaches seen in the facility frequently. A group interview with member of the Resident Council was conducted on 11/09/21 at 2:00 PM with R21, R49, R92, R137, and R192 in attendance. All five residents reported they had concerns with insects in the building, specifically roaches. The residents stated the roaches were in their clothing and other personal items. The residents also reported they were bothered by gnats. An interview was attempted on 11/11/21 at 2:07 PM, the pest control company could not be reached.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation and interviews the facility failed to ensure daily staffing was posted in which the posting contained the daily census of the facility. This had the potential to not provide resid...

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Based on observation and interviews the facility failed to ensure daily staffing was posted in which the posting contained the daily census of the facility. This had the potential to not provide residents and family members information regarding staffing and current census. Findings include: During an observation on 11/10/21 at 4:25 PM, the staff posting was located at the main entrance of the facility. This area was currently closed due to management of screening of staff, vendors, and residents. Review of documents provided by the facility titled Daily Nursing Staffing Form, for the dates of 11/08/21 and 11/09/21 failed to have the census identified on each form. There was no staffing information posted for 11/10/21. During an interview on 11/11/21 at 2:26 PM, the Administrator stated the Director of Nursing (DON) completed the staff posting. The Administrator stated it was her expectation that the staff posting was filled out completely.
Feb 2019 17 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

Based on observation, resident interview, staff interview, clinical record review, and review of the facility's policy, the facility staff failed to ensure that pain management was provided for 1 of 6...

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Based on observation, resident interview, staff interview, clinical record review, and review of the facility's policy, the facility staff failed to ensure that pain management was provided for 1 of 62 residents (Resident #80) in the survey sample. The facility staff failed to administer the scheduled opioid pain medication (Hydrocodone-Acetaminophen tablet 5/325 milligrams) to Resident #80, for over 16 consecutive hours; resulting in unnecessary and debilitating pain, constituting harm. The findings included: Resident #80 was originally admitted to the facility 2/1/18 and had never been discharged . The current diagnoses included; a sacral pressure ulcer and chronic pain. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 12/12/18 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #80's cognitive abilities for daily decision making were intact. In section G (Physical functioning) the resident was coded as requiring supervision after set-up with bed mobility, transfers, walking, locomotion, personal hygiene, dressing and eating, extensive assistance of 1 with bathing and toilet use. In section J Resident #80 completed the pain interview which was coded as he was not experiencing pain and he was not receiving scheduled or as needed pain medication, but at section N0410H; the resident was coded as receiving opiods 7 out of 7 days. An initial interview was attempted with Resident #80 on 2/12/19, at approximately 12:40 p.m., but he asked for the interview to be completed later. The resident was observed lying in bed in a fetal position, with his arms folded. An interview was conducted with Resident #80, 02/13/19, at approximately 1:33 p.m. The resident stated when you came by yesterday I was hurting too bad I wanted to talk but I couldn't even get out of bed to empty my urinal. He further stated he had last received his scheduled pain medicine 2/11/19, at approximately 1:00 p.m. and didn't receive any more until after 2:00 p.m., 2/12/19. The resident also stated the nurses allowed his medication to run out before they ordered more and it wasn't the first time it happened. The resident stated, he felt they only got the medication for me to take on 2/12/19, because the state was in the building and stated by that time the nurse gave it me, (he) hurt so bad I had tears in my eyes. The resident stated when my pain gets bad like it did on 2/12/19, it takes at least two days to get pain back to a level tolerable. Resident #80 also stated that, the nurses tell me when there is no Hydrocodone-Acetaminophen tablet 5/325 milligrams available, I can have Tylenol, which does not help, so I don't take it. The physician order summary revealed, Resident #80 had a physician's order dated 8/1/18 for Hydrocodone-Acetaminophen tablet 5/325 milligrams. Give one tablet by mouth every eight hours related to other chronic pain. The active care plan dated 8/22/18, had a problem which read; (name of resident) has alteration in pain/comfort related to left stump neuropathy. The first goal read; (name of resident) will voice/demonstrate no side effects related to the use of analgesia through the review date 4/30/19. The second goal read, (name of resident) will not have an interruption in normal activities due to pain through the next review date 4/30/18. The third goal read, (name of resident) will not demonstrate decline in overall function related to pain through the next review 4/30/18. The interventions included; treatment per current physician order related to neuropathy. Administer analgesia as per orders and prior to treatments or care as needed. Evaluate the effectiveness of pain interventions. Review for compliance, alleviation of symptoms, dosing schedules and resident satisfaction with results, impact on functional ability and impact on cognition. Monitor and report for side effects of pain medication. Observe for constipation; new onset or increased agitation, restlessness, confusion, hallucinations, dysphoria, nausea, vomiting, dizziness and falls. Report occurrences to the physician and/or nurse practitioner. Social service consult as needed. Hydrocodone-Acetaminophen is a schedule III opioid pain medication. Review of the Controlled Medication Utilization Record revealed on 2/11/19 at 2:00 p.m. Resident #80 was administered one Hydrocodone-Acetaminophen tablet 5/325 milligrams and the next dose was administered 2/12/19 at 2:00 p.m. Also a bold printed note dated 1/31/19, was written on the top of the Controlled Medication Utilization Record from the pharmacy which read; please contact your physician for a new prescription to maintain therapy. This is the last partial fill from this prescription. On 2/1/19, the facility's nurse who received the medication wrote on the form, Hydrocodone-Acetaminophen tablet 5/325 milligrams; thirty tablets received. A nurse's note dated 2/11/19 at 9:35 p.m. read an order was received for Hydrocodone-Acetaminophen tablet 5/325 milligrams. Give 1 tablet by mouth every eight hours related to other chronic pain, awaiting pharmacy. The hard script dated 2/11/19, for Hydrocodone-Acetaminophen tablet 5/325 milligrams was signed by the nurse practitioner for thirty tablets was observed. A concern note dated 2/12/19, (no time documented) was written on behalf of Resident #80. It read; Concern: Did not receive pain medication, medication ran out. Investigation: No medication on the cart, called pharmacy, spoke with (name of the individual). Resident has two orders (for what medication was not documented) one with refills. One with refills, will send out on noon run. Action taken: Medication pulled from back up box. Assistant Director of Nursing was aware Resident #80's personal Hydrocodone-Acetaminophen was exhausted she obtained the medication from the contingency supply box. The process requires the nurse to call the pharmacy, who will review the prescription and give the nurse a code, the nurse will document the authorization code and obtain the medication from the contingency box to administer to the resident. This procedure ensures a resident is never in pain because the pain medication isn't available in their personal supply when it is available in the contingency box. A Removal of Controlled Substance Medication From Contingency Supply form dated 2/12/19, at 2:00 p.m., revealed one Hydrocodone-Acetaminophen tablet 5/325 milligrams was obtained for Resident #80. On 2/19/18, at approximately 2:00 p.m. the above findings were shared with the Administrator, Assistant Administrator, the Director of Nursing and the Regional Director of Clinical Services. The Director of Nursing stated the resident had two prescriptions one had refills and the controlled medication box contained the medication Hydrocodone-Acetaminophen tablet 5/325 milligrams for which the resident had a prescription. The Director of Nursing also stated medications should be reordered at when a three day supply is left to ensure it arrives to the facility timely. The facility's undated policy titled Ordering Schedule III, IV and V controlled Medications. Under Procedure 4.6 1 read; schedule III, IV and V medications may be dispensed and delivered to the Community only upon valid prescription written by a Physician/Prescriber and received by the Pharmacy, or facsimile of a prescription from the Physician/Prescriber's office or pursuant to an oral prescription from the Physician/Prescriber made directly to the pharmacist. 3. New and refill orders for Schedule III, IV and V controlled medications must be ordered as specified in the regular ordering medication procedure.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews, and facility document review, the facility staff failed to provide privacy during a woun...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews, and facility document review, the facility staff failed to provide privacy during a wound dressing change for 1 of 62 residents (Resident #183) in the survey sample. The facility staff failed to ensure Resident #183's door was closed during a left heel wound care observation, allowing public view from the hallway. The findings included: Resident #183 was originally admitted on [DATE] with a readmission date of 09/28/18. Diagnosis for Resident #183 included, but not limited to, Major Depressive Disorder. The current Minimum Data Set (MDS), a quarterly assessment with an Assessment Reference Date (ARD) of 01/18/19 coded the resident with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) indicating no cognitive impairment. In addition, the MDS coded Resident #183 total dependence of two with bathing and transfer, extensive assistance of two with bed mobility, dressing and toilet use and extensive assistance of one with physical hygiene for Activities of Daily Living care. During a wound dressing observation on 02/13/19 at approximately 12:54 p.m., with RN #2, the RN failed to close the door for Resident #183's privacy during a left heel wound dressing change. While wound care was being performed two family members walked by, four residents in there wheel chair rolled by, and six staff members walked by the opened doorway. Resident #183's left foot (pressure ulcer wound) was exposed when wound care was being performed. An interview was conducted with RN #2 on 02/13/19 at approximately 1:25 p.m. The RN said the door should have been closed during Resident #183's dressing change to maintain privacy. On 02/14/19 at approximately 9:25 a.m., an interview was conducted with Director of Nursing (DON) who stated, The nurse should have close Resident #183's door to maintain her privacy. Review of the facility's clean and dressing competency skills checklist included but not limited to the following: provide privacy and position resident comfortably and appropriately. The Administrator and DON was informed of the finding during a briefing on 02/14/19 at approximately 3:30 p.m. The facility did not present any further information about the findings. The facility's policy on privacy during wound care was requested but not received.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Requirements (Tag F0622)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interview and facility policy review, the facility staff failed to provide care plan info...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interview and facility policy review, the facility staff failed to provide care plan information to the receiving provider at the time of transfer to the hospital for 1 of 62 Residents in the survey sample, Resident #94 The facility staff failed to convey Resident #94's comprehensive care plan goals upon transfer to the acute care hospital on 1/24/18. The findings included: Resident #94 was originally admitted to the facility 8/19/14 and was readmitted to the facility 1/30/18, after an acute care hospital stay. The current diagnoses included; paraplegia secondary to a gunshot wound, chronic sacral pressure ulcer, neurogenic bladder with suprapubic catheter placement and recurrent urinary tract infections. The significant change Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 2/7/19, coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of 15. This indicated Resident #94's daily decision making abilities were intact. In section G (Physical functioning) the resident was coded as requiring no help from staff with his activities of daily living. Review of the discharge MDS assessment dated [DATE], revealed Resident #94 was discharged -return anticipated. Review of the clinical record revealed a nurse's note dated 1/24/18, which stated Resident #94 requested a transfer to the local acute care hospital's emergency room, even after a visit by the nurse practitioner. Another nurse's note stated he was transported to the hospital at 1:00 p.m. Included on the Hospital Transfer Form was the following information; Contact information of the practitioner who was responsible for the care of the resident, Resident representative information, including contact information, Advance directive information, Treatments and devices, precautions such as isolation or contact, special risks such as risk for falls, elopement, bleeding, or pressure injury and/or aspiration precautions, resident status, including baseline and current mental, behavioral, and functional status, reason for transfer, recent vital signs, some recent immunizations, and allergies. No documentation was included which stated the facility staff conveyed to the receiving providers the resident's comprehensive care plan goals at the time of discharge or as soon as possible to the actual time of transfer. On 2/14/19 at approximately 5:30 p.m., the Director of Nursing stated at the time of Resident #94's hospital transfer the facility staff was not aware the comprehensive care plan goals were a requirement therefore it was not conveyed to the receiving provider, but since she learned of the requirement a plan of action was put in place effective 10/1/18, however compliance was not achieved. On 2/19/18, at approximately 2:00 p.m. the above findings were shared with the Administrator, Assistant Administrator, the Director of Nursing and the Regional Director of Clinical Services. An opportunity was given for the facility to provide additional information but they did not. The facility's policy with a revision date of 3/26/18, titled Transfer/Discharge Notification and Right to Appeal read under procedure Documentation; When the center transfers or discharges a resident under any circumstances listed above the facility will ensure that the transfer or discharge is documented in the resident's medical record and appropriate information is communicated to the receiving health care institution or provider. Documentation in the medical record to include; the basis for the transfer. The specific resident need(s) that cannot be met, The facility's attempt to meet the resident's needs and the service available at the receiving facility to meet those need(s). Information provided to the receiving provider must include but is not limited to; contact information of the practitioners responsible for the care of the resident. Resident representative information including contact information, Advanced Directives. Special care instructions or precautions for ongoing care as indicated. Comprehensive care plan goals, All other necessary information, including copies of the resident's discharge summary and other documentation, as applicable to ensure safe and effective transition of care.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interview, facility document review and the facility's policy, the facility staff failed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interview, facility document review and the facility's policy, the facility staff failed to notify the Office of the State Long-Term Care Ombudsman in writing of a hospital discharge for 1 of 62 residents (Resident #94) in the survey sample. The facility staff failed to notify the Long-Term Care Ombudsman of Resident #94's discharge and admission to a local acute care hospital on 1/24/18. The findings included: Resident #94 was originally admitted to the facility 8/19/14 and was readmitted to the facility 1/30/18, after an acute care hospital stay. The current diagnoses included; paraplegia secondary to a gunshot wound, chronic sacral pressure ulcer, neurogenic bladder with suprapubic catheter placement and recurrent urinary tract infections. The significant change Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 2/7/19, coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of 15. This indicated Resident #94's daily decision making abilities were intact. In section G (Physical functioning) the resident was coded as requiring no help from staff with his activities of daily living. Review of the discharge MDS assessment dated [DATE], revealed Resident #94 was discharged -return anticipated. Review of the clinical record revealed a nurse's note dated 1/24/18, which stated Resident #94 requested a transfer to the local acute care hospital's emergency room, even after a visit by the nurse practitioner. Another nurse's stated he was transported to the hospital at 1:00 p.m. Included on the Hospital Transfer Form was the following information; Contact information of the practitioner who was responsible for the care of the resident, Resident representative information, including contact information, Advance directive information, Treatments and devices, precautions such as isolation or contact, special risks such as risk for falls, elopement, bleeding, or pressure injury and/or aspiration precautions, resident status, including baseline and current mental, behavioral, and functional status, reason for transfer, recent vital signs, some recent immunizations, and allergies. No documentation was included which stated the facility staff conveyed to the receiving providers the resident's comprehensive care plan goals at the time of discharge or as soon as possible to the actual time of transfer. On 2/14/19 at approximately 5:30 p.m., the Director of Nursing stated at the time of Resident #94's hospital transfer the facility staff was not aware of the requirement to notify the Long-Term Care Ombudsman therefore he was not notified; but since she learned of the requirement a plan of action was put in place effective 10/1/18, however compliance was not achieved On 2/19/18, at approximately 2:00 p.m. the above findings were shared with the Administrator, Assistant Administrator, the Director of Nursing and the Regional Director of Clinical Services. An opportunity was given for the facility to provide additional information but they did not. The facility's policy with a revision date of 3/26/18, titled Transfer/Discharge Notification and Right to Appeal read under procedure, Notice Before Discharge; The Center must send a copy of the notice to a representative of the Office of the State Long-Term Care Ombudsman.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interview, facility document review and the facility's policy, the facility staff failed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interview, facility document review and the facility's policy, the facility staff failed to provide written information to residents explaining how a resident's bed is held while the resident is absent from the facility due to hospitalization for 1 of 62 residents (Resident #94) in the survey sample. The facility staff failed to provide written information to the resident or resident representative which specifies the duration of the bed-hold policy upon transfer to the local acute care hospital on 1/24/18. The findings included: Resident #94 was originally admitted to the facility 8/19/14 and was readmitted to the facility 1/30/18, after an acute care hospital stay. The current diagnoses included; paraplegia secondary to a gunshot wound, chronic sacral pressure ulcer, neurogenic bladder with suprapubic catheter placement and recurrent urinary tract infections. The significant change Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 2/7/19, coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of 15. This indicated Resident #94's daily decision making abilities were intact. In section G (Physical functioning) the resident was coded as requiring no help from staff with his activities of daily living. Review of the discharge MDS assessment dated [DATE], revealed Resident #94 was discharged -return anticipated. Review of the clinical record revealed a nurse's note dated 1/24/18, which stated Resident #94 requested a transfer to the local acute care hospital's emergency room, even after a visit by the nurse practitioner. Another nurse's note stated he was transported to the hospital at 1:00 p.m. Included on the Hospital Transfer Form was the following information; Contact information of the practitioner who was responsible for the care of the resident, Resident representative information, including contact information, Advance directive information, Treatments and devices, precautions such as isolation or contact, special risks such as risk for falls, elopement, bleeding, or pressure injury and/or aspiration precautions, resident status, including baseline and current mental, behavioral, and functional status, reason for transfer, recent vital signs, some recent immunizations, and allergies. No documentation was included which stated the facility staff conveyed to the receiving providers the resident's comprehensive care plan goals at the time of discharge or as soon as possible to the actual time of transfer. On 2/14/19 at approximately 5:30 p.m., the Director of Nursing stated at the time of Resident #94's hospital transfer the facility staff was not aware of the requirement to provide written information to the resident or resident representative of the facility's bed-hold policy therefore; he was not notified, but since she learned of the requirement a plan of action was put in place effective, 10/1/18, however compliance was not achieved On 2/19/18, at approximately 2:00 p.m. the above findings were shared with the Administrator, Assistant Administrator, the Director of Nursing and the Regional Director of Clinical Services. An opportunity was given for the facility to provide additional information but they did not. The facility's policy with a revision date of 3/26/18, titled Transfer/Discharge Notification and Right to Appeal read under procedure, Notice Before Transfer; Notify the resident and resident representative(s) of the transfer or discharge and the reason for the move in writing (in a language and manner they understand). Record the reasons for the transfer or discharge in the resident's medical record.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, clinical record review and facility document review, the facility staff failed to provi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, clinical record review and facility document review, the facility staff failed to provide the necessary care and services to prevent and treat a pressure ulcer and promote healing for 1 of 62 residents (Resident #183) in the survey sample. The facility staff failed to identity a left heel pressure ulcer prior to it being found at an advanced stage; the pressure ulcer was found as an unstageable with 100% eschar (hard black dead tissue). And, the facility staff failed to implement pressure relieving devices as ordered by the physician. The findings included: Resident #183 was originally admitted on [DATE] and readmitted on [DATE]. Diagnoses for Resident #183 included, but not limited, to Major Depressive Disorder. The current Minimum Data Set (MDS), a quarterly assessment with an Assessment Reference Date (ARD) of 01/18/19 coded the resident with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) which indicated no cognitive impairment. In addition, the MDS coded Resident #183 with total dependence of two with bathing and transfer, extensive assistance of two with bed mobility, dressing and toilet use and extensive assistance of one with physical hygiene for Activities of Daily Living care. Resident #183 was also coded always incontinent of bowel and frequently incontinent of bladder. The MDS with an ARD of 01/18/19 under section M (Skin Condition-M0100) was coded: Resident has a stage 1 or greater pressure ulcer. Under section (M0150) at risk for developing pressure ulcers was coded yes, under section (M0210) for unhealed pressure ulcers was coded yes, under section (M0300) for having unstageable (1) pressure ulcer was coded yes. Under section (M1200) for skin and treatments was coded for having pressure reducing device for chair and bed, nutrition or hydration intervention to manage skin problems, pressure ulcer care and applications of ointments/medications other than feet. Resident #183's comprehensive care plan dated 12/5/18, prior to finding the left heel prior ulcer, included the following: potential for impaired skin integrity related to fragile skin incontinence and edema. The goal: Resident will have intact skin, free of redness, blisters or discoloration through the next review on 02/01/19. Some of the intervention/approaches to manage goal included: administer treatments as ordered and monitor for effectiveness, float heels, follow physician order for preventative treatment. Resident #183 comprehensive care plan with a revision date of 01/31/19 documented resident has pressure ulcer to left heel related to decreased mobility, 01/08/19 left heel unstageable and on 01/31/19- left heel is now a stage II. The goal: the resident's pressure injury will show signs of healing and have minimal risk of infection. Some of the intervention/approaches to manage goal included: administer treatment as ordered and monitor for effectiveness, float heels as indicated while in bed, follow facility policies/protocol for the prevention/treatment of skin breakdown and follow physician order for preventative treatment. Skin sheets for the 3 weeks prior to the findings were completed with no areas identified. A Braden Risk Assessment Report was completed on 10/25/18; resident scored a 15 putting Resident #183 at risk for the development of pressure ulcers. Mobility is very limited; makes occasional slight changes in body or extremity position but unable to make frequent or significant changes independently. During the initial tour on 02/12/19 at approximately 12:20 p.m., Resident #183 was observed in bed lying in a supine position with her heels position directly on the bed. The resident stated she has a sore to her left heel. The resident's pillow was observed sitting on top of her clothes basket and her prevalon boot was observed sitting on the seat of her wheel chair. On the same day at approximately 3:15 p.m., Resident #183's heels remained directly on the bed. The pillow was still on top of resident clothes basket and the prevalon boot remained on the seat of resident's wheel chair. On 02/13/19 at approximately 9:05 a.m., Resident #183's bilateral heels remained positioned directly on the bed. Her pillow was still on her clothes basket and the prevalon boots remained on the seat of her wheel chair. Review of Resident #183's clinical note dated 01/05/19 at approximately 9:54 p.m., included the following information: unstageable wound noted to left heel of foot, treatment in place, will endorse to oncoming nurse and wound nurse. Review of Resident #183's Physician Order Sheet (POS) for February 2019 included the following orders: Starting on 12/07/18 to elevate feet with pillow every shift. Resident #183's wound care was observed was conducted on 02/13/19 at approximately 12:54 p.m., with Registered Nurse (RN) #2. Prior to starting wound care, RN #2 removed the pillow off the resident's clothes basked then position it under Resident #183's left foot. The dressing was removed from the left heel wound. The wound was observed with a red wound bed with sanguineous drainage with an intact peri-wound edge. After the RN had completed the pressure ulcer care to the left heel, she floated the left heel on the pillow. The right heel remained positioned directly on the bed and the prevalon boots remained sitting in the seat of Resident #183's wheel chair. Review of Resident #183's Treatment Administration Record (TAR) included the following order starting on 01/06/19: Santyl ointment-apply to left heel topically one time a day for unstageable-cleanse heel with dermal wound cleanser-apply santyl ointment, cover with dry dressing. Review of Resident #183's Physician Order Sheet (POS) for February 2019 included the following orders: Starting on 01/07/19 to apply prevalon boots while in bed every shift for left heel (eschar). Order changed to left heel wound on 01/08/19: Discontinue Santyl-start Betadine swabsticks-apply to left heel topically every shift for left heel eschar, cover with abdominal pad and wrap with kerlex. Order changed to left heel wound on 01/30/19 to start Hydrogel: clean left heel open wound daily with normal saline, apply Hydrogel to wound bed, cover with dry dressing daily for stage II pressure ulcer. Review of Resident #183's pressure ulcer wound round form included the following information to the left heel: On 01/08/19, the wound measured 2.9 cm x 1.5 cm (stage-unstageable), wound bed with eschar, black in color with small amount of sero-sanquienous drainage with intact peri wound area. On 01/18/19, the wound measured 2.5 cm x 1.5 cm (stage-unstageable), wound bed with eschar, black in color with no drainage noted with intact peri wound area. On 01/24/19, the wound measured 2.5 cm x 1.5 cm (stage-unstageable), wound bed with eschar, black in color with no drainage noted with intact peri wound area. On 01/29/19, the wound measured 2.8 cm x 2.3 cm x 0.1 cm (stage II), wound bed with eschar, black in color with no drainage noted with intact peri wound area. On 02/07/19, the wound measured 2 cm x 1.3 cm (stage II), wound bed with epithelial with red wound bed, small amount of sero-sanquieous drainage with intact peri wound area. The current treatment as of 02/13/19 was to cleanse left heel wound with normal saline, apply Hydrogel to wound bed, cover with dry dressing daily. An interview was conducted with Director of Nursing (DON) on 02/14/19 at approximately 9:25 a.m. The surveyor asked, At what stage do you expect for your staff to first identify a pressure ulcer she replied, A stage 1 but no greater than a stage II. An interview was conducted with the RN #3 (Wound Nurse) on 02/14/19 at approximately 9:47 a.m., who stated, I went to evaluate the pressure ulcer to Resident #183's left heel. On 01/08/19, the resident asked her to look at her foot because it felt like it was draining. The wound nurse said she removed the dressing from the left heel. The left heel was observed with a pressure ulcer that was black in color (wound unstageable due to black eschar) with a little bit of drainage. A phone interview was conducted with RN #2 on 02/15/19 at approximately 1:40 p.m. The surveyor asked, Prior to starting Resident #183's treatment to her left foot pressure ulcer on 02/13/19 at approximately 12:54 p.m., where were her prevalon boots. The RN stated, I do not know where they were but I do not remember removing them. The surveyor asked, After we you finished providing wound care to Resident #183's left heel, should the prevalon boots have been applied or heels elevated after treatment she replied, Yes, the prevalon boots should have been applied to her heels; she has an order to wear them while in bed. The surveyor asked, What is the purpose for Resident #183 wearing the prevalon boots that was ordered by the physician she replied, Resident #183 has spasms (involuntary muscle contraction of sudden onset) and involuntary movement (occurring without conscious control or direction) and that may be how she got that pressure ulcer to her left heel. The surveyor asked, Was Resident #183's preventive measuring put in place to prevent further pressure ulcers, she replied, Not at that time but they should have been the surveyor asked, What should have been she replied, Here prevalon boots should have been on while in bed to help prevent further skin breakdown/pressure ulcers. On 02/19/19 at approximately 9:15 a.m., a phone interview was conducted with Director of Nursing (DON). The surveyor asked, 'What is your expectation for following physician orders, she replied, I expect for the nurses to apply the prevalon boots according the physician orders the surveyor asked, What is the purpose for wearing the prevalon boots she replied, To maintain pressure relief. A phone call was placed to License Practical Nurse (LPN) #7 on 02/19/19 at approximately 9:33 a.m. The LPN was assigned to Resident #183 on 01/05/19, who first identified the unstageable to the left heel; a message was left, LPN never called back. Definitions: 1. Pressure Injury: A pressure injury is localized damage to the skin and underlying soft tissue usually over a bony prominence or related to a medical or other device. The injury can present as intact skin or an open ulcer and may be painful. The injury occurs as a result of intense and/or prolonged pressure or pressure in combination with shear. The tolerance of soft tissue for pressure and shear may also be affected by microclimate, nutrition, perfusion, co-morbidities and condition of the soft tissue (http://www.npuap.org/resources/educational-and-clinical-resources/npuap-pressure-injury-stages/). 2. Pressure Injury-Stage 2-Partial-thickness loss of skin with exposed dermis. The wound bed is viable, pink or red, moist, and may also present as an intact or ruptured serum-filled blister. Adipose (fat) is not visible and deeper tissues are not visible. Granulation tissue, slough and eschar are not present. These injuries commonly result from adverse microclimate and shear in the skin over the pelvis and shear in the heel. This stage should not be used to describe moisture associated skin damage (MASD) including incontinence associated dermatitis (IAD), intertriginous dermatitis (ITD), medical adhesive related skin injury (MARSI), or traumatic wounds (skin tears, burns, abrasions (http://www.npuap.org/resources/educational-and-clinical-resources/npuap-pressure-injury-stages). 3. Stage 4 Pressure Injury: Full-thickness skin and tissue loss with exposed or directly palpable fascia, muscle, tendon, ligament, cartilage or bone in the ulcer. Slough and/or eschar may be visible. Epibole (rolled edges), undermining and/or tunneling often occur. Depth varies by anatomical location. If slough or eschar obscures the extent of tissue loss this is an Unstageable Pressure Injury (http://www.npuap.org/resources/educational-and-clinical-resources/npuap-pressure-injury-stages/). 4. Prevalon helps minimize pressure, friction and shear on the feet, heels and ankles of non-ambulatory individuals. By off-loading the heel, it delivers total, continuous heel pressure relief (www.hdis.com/prevalon-boot-heel-protector.html). 4. Santyl is used to help the healing of burns and ulcers. Collagenase is an enzyme. It works by helping to break up and remove dead skin and tissue. This effect may also help to work better and speed up your body's natural healing process (antibiotics <http://www.webmd.com/cold-and-flu/rm-quiz-antibiotics-myths-facts). 6. Betadine swab stick helps reduce bacteria that can potentially cause skin infection (www.drugs.com). 7. Hydrogel is ideal for dry-to-moist clean wounds. Helps create a moist wound environment. Balanced formulation Easy irrigation Indications: pressure ulcers, partial and full-thickness wounds, leg ulcers, surgical wounds, lacerations, abrasions and skin tears, and first- and second-degree burns (www.medline.com/product/Skintegrity-Hydrogel/Gel/Z05-PF00182). The facility's policy titled Clinical Guideline Skin and Wound (Effective 04/01/17). -Overview: To provide a system for identifying skin at risk, implementing individual interventions including evaluation and monitoring as indicated to promote skin health, healing and decrease worsening of/prevention of pressure ulcer.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interviews the facility staff failed to implement interventions to reduce a potential accident ha...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interviews the facility staff failed to implement interventions to reduce a potential accident hazard for 1 of 62 residents (Resident #183) in the survey sample. The facility staff used a pair of sharp tip scissors to cut off Resident #183's dressing to her left foot. This could have caused potential injury by cutting or poking the resident's skin. The findings included: Resident #183 was originally admitted on [DATE] with a readmission date of 11/02/18. Diagnosis for Resident #183 included but not limited to Major Depressive Disorder. The current Minimum Data Set (MDS), a quarterly assessment with an Assessment Reference Date (ARD) of 01/18/19 coded the resident with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) indicating no cognitive impairment. In addition, the MDS coded Resident #183 total dependence of two with bathing and transfer, extensive assistance of two with bed mobility, dressing and toilet use and extensive assistance of one with physical hygiene for Activities of Daily Living care. During a wound dressing observation on 02/13/19 at approximately 12:54 p.m., with Registered Nurse (RN) #2, the RN used regular scissors with a sharp pointed tip to cut the dressing from Resident #183's left foot pressure ulcer wound. The RN slipped the sharp pointed tip scissors under the wrapped kling dressing. The RN starting cutting the dressing from distal to proximal without having visibility of Resident #183's skin while cutting the dressing away from the resident's left foot. After completion of the wound care, the surveyor asked, What type of scissors should have used when cutting off Resident #183's dressing she replied, Probably bandage scissors because the edge is not sharp; they are dull and it will not cut the resident's skin. The Administrator and Director of Nursing (DON) was informed of the finding during a briefing on 02/14/19 at approximately 3:30 p.m. The surveyor asked, What type of scissors should the nurse have used when removing the dressing from Resident #183's left foot the Administrator replied, I'm not a nurse but I think bandage scissors because they will not poke the resident's skin. The Administrator also said bandage scissors would cause less harm to the skin; regular scissors could potentially cause injury to the skin.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews and facility documentation review the facility staff failed to ensure medications were st...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews and facility documentation review the facility staff failed to ensure medications were stored in a secured location, accessible to designated staff only on 1 of 4 units (Unit 1-A). The facility staff failed to ensure the following medications (Vitamin B12 500 mcg, Multivitamin, Folic Acid 400 mcg, Claritin 10 mg, Magnesium Oxide 400 mg and Calcium + DS 600 mg) were stored in a secured location, accessible to designated staff only. The findings included: Resident #29 was originally admitted on [DATE] with a readmission date of 03/27/15. Diagnoses for Resident #29 included but not limited to, Schizophrenia. The current Minimum Data Set (MDS), a quarterly assessment with an Assessment Reference Date (ARD) of 11/10/18 coded the resident with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) indicating no cognitive impairment. On 02/13/19 at approximately 8:21 a.m., during the medication pass and pour observation, Registered Nurse (RN #2), pulled medications for Resident #29. The RN and surveyor walked to room [ROOM NUMBER] where the RN administered the medications to Resident #29. The RN and surveyor returned back to the medication cart and observed (6) bottles of medication left on top of the cart; the medications were *Vitamin B12 500 mcg, Multivitamin, Folic Acid 400 mcg, Claritin 10 mg, Magnesium Oxide 400 mg and Calcium + DS 600 mg). The surveyor observed 3 staff members and 2 residents walking by the medication cart. The RN stated, I should have put the medications back inside the cart before going to administer Resident #29 his medication. An interview was conducted with the Director of Nursing (DON) on 02/13/19 10:05 a.m., who stated, The nurse should have put the medications back inside the medication cart before administering medication to Resident #29. The Administrator and DON was informed of the finding during a briefing on 02/14/19 at approximately 3:30 p.m. The facility did not present any further information about the findings. The facility's policy titled 5.3 Storage and Expiration of Medications, Biologicals, Syringes and Needles (Last Revision date: 10/31/16). -General Storage Procedures: 3.3 Facility should ensure that all medications and biologicals, including treatment items, are securely stored in a lock cabinet/cart or locked medication room that is inaccessible by residents and visitors.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

Based on a resident record review, staff interviews, facility document review and resident interview the facility staff failed to obtain dental services review for 1 of 62 residents in the survey samp...

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Based on a resident record review, staff interviews, facility document review and resident interview the facility staff failed to obtain dental services review for 1 of 62 residents in the survey sample, Resident #146. The facility staff failed to follow physician orders and obtain dental care for Resident #146. The findings included: Resident #146 was admitted to the facility 11/10/2017. Diagnoses included but were not limited to Psychosis, Non-Alzheimer's Dementia and Major Depressive Disorder. Resident #146's Minimum Data Set (an assessment protocol) Quarterly with an Assessment Reference Date of 01/17/2019 was coded with a BIMS (Brief Interview for Mental Status) score of 10 indicating moderate cognitive impairment. In addition, the Minimum Data Set coded Resident #146 as requiring extensive assistance of 2 with bed mobility, dressing, personal hygiene, supervision and set up help only for eating and total dependence of 2 with toilet use and bathing. On 02/13/2019 at 10:44 a.m., an interview was conducted with Resident #146 and he stated, I have a cavity. I've had a toothache for about a month. They are supposed to be making an appointment for me. On 02/14/2019 at 9:00 a.m., an interview was conducted with Licensed Practical Nurse (LPN) #4 and made her aware that Resident #164 had stated he had a cavity and a toothache. LPN #4 said she would get a dental appointment for the resident. Resident #146 physician orders was reviewed and are documented in part, as follows: 04/30/2018: Dental consult for dental caries. 08/27/2018: Resident is to have a full Panoramic x-ray and mouth series done at a (Name) facility prior to dental appointment. On 02/14/2019 at 9:05 a.m. an interview was conducted with LPN #5 regarding Resident #146's Physician Orders dated 4/30/18 and 8/27/18. LPN #5 stated, I knew about the Resident requesting to see the dentist and he had been sent out via stretcher on September 2, 2018. He was referred by (Name) Oral Surgeon to have a Panoramic X-ray done. The Resident was unable to sit up so the x-ray couldn't be done. This surveyor requested a copy of documentation concerning Resident #164 going out to dentist and x-ray procedure. The facility was unable to provide any documentation. Resident # 146's Progress Note dated 1/24/19 was reviewed and is documented in part, as follows: 1/24/2019 21:08 (9:08 P.M.): resident complained of tooth pain. Scheduled pain med given with positive effects. Requesting dental appointment. md(Medical Doctor)/rp(Responsible Party) and social worker notified. On 02/14/2019 at 4:00 p.m., an interview was conducted with LPN #6 regarding Resident #164's Physician Orders dated 4/30/18 and 8/27/18. LPN #6 stated, The Resident went to (Name) Dental and was referred to the Oral Surgeon, because he does extractions. The Resident could not be seen by the doctor because he could not sit up for the Panoramic X-ray. LPN #6 was asked, Where are we at presently with the dental plan? LPN #6 stated, We don't have a plan. 02/19/2019 at 10:20 a.m., an interview was conducted with the Director of Clinical Services regarding the Resident's dental care and what she would have expected from her staff. The Director of Clinical Services stated, There has been no follow-up and the expectation was for staff to follow up. The facility was unable to provide any documentation concerning Resident #146 going out for the Panoramic X-ray or ever being seen by the dentist for resolving issue with dental caries. The facility policy titled Dentist Services last revised 11/27/17 was reviewed and is documented in part, as follows: Policy: The center will contract with a dentist licensed by the Board of Dentistry to provide routine and 24-hour emergency dental services. Procedure: *Obtain order for dental consult. *The nurse or designee will if necessary or if requested assist the patient/resident in making the appointment and arranging for transportation to and from the dentist's office. On 02/19/2019 at approximately 2:10 p.m., at the pre-exit meeting the Director of Clinical Services, Executive Director and the Assistant Executive Director was informed of the findings. The facility did not present any further information about the findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, clinical record review, and review of the Hospice policy, the facility staff failed to ensure the Hosp...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, clinical record review, and review of the Hospice policy, the facility staff failed to ensure the Hospice Agency provided a written agreement describing the provision of services for 1 of 62 residents (Resident #175), in the survey sample. The facility staff failed to ensure the Hospice Agency provided the facility staff with the coordinated plan of care for Resident #175, to identify which services the Hospice Agency would provide, when the services would be provided, the communication process, and when or why the nursing facility staff should notify the Hospice Agency. The findings included: Resident #175 was originally admitted to the facility 12/17/18 and has never been discharged from the facility. The current diagnoses included; Atresia of Foramina of Magendie and Luschka/[NAME]-Walker syndrome (congenital abnormality of the central nervous system), strokes, a seizure disorder and dementia. The significant change Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 1/18/19 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 14 out of a possible 15. This indicated Resident #175's cognitive abilities for daily decision making were intact. The resident was coded in section D Mood for feeling down/depressed 0-1 day and in section E (Behavior) as rejecting care 4-6 days. In section G (Physical functioning) the resident was coded as requiring extensive assistance of 1 person with bed mobility, transfers, locomotion, toileting, personal hygiene, and dressing eating, and total care with bathing. In section O, the resident was coded for Hospice services while a resident in the facility. The Physician's order summary revealed, an order dated 1/4/19 for a Hospice evaluation and consult. The care plan with a revision date of 1/14/19, had a problem which read; the resident has a terminal prognosis related to Atresia of Foramina of Magendie and Luschka. The goal read: The resident's comfort will be maintained through 5/2/19. The interventions included; assess the resident's coping strategies and respect the resident's wishes. Consult with the physician and social services to have hospice care for the resident in the facility. Encourage a support system of family and friends. Observe resident closely for signs/symptoms of pain, administer pain medications as ordered. Refer for psychiatric/psychogeriatric consult as indicated. Work with nursing staff to provide maximum comfort for the resident. On 2/13/18 at approximately 1:35 p.m., Resident #175 was observed in his wheel chair bumping in to walls, objects, and people attempting to get in the elevator to go smoke. He had a box of Kool cigarettes in his hands and repetitively stated his brother told him he could get on the elevator and go smoke. The resident's behavior escalated until staff interventions and 911 services were necessary. Review of the resident's medication orders revealed the resident was receiving Olanzapine 5 milligrams at bedtime at the time of his admission for delirium and other behaviors exhibited in the hospital. The hospital summary also stated at one point the resident required the use of restraints for agitated behaviors. On 2/14/19, the resident was not receiving any medications to manage his behaviors. An interview was conducted with Licensed Practical Nurse #8 on 2/14/19, at approximately 2:05 p.m., she stated Resident #175 has exhibited behaviors such as rejecting care, cursing, hitting lighting cigarettes in his room and throwing objects since his admission. She was not aware why the medication Olanzapine was discontinued. Review of the psychiatric evaluation the Olanzapine was decreased to 2.5 milligrams 12/19/19 and discontinued 1/15/19. The resident's hospice plan of care was requested but the staff was unable to locate it within the facility. The facility staff stated the hospice agency's documents would describe Resident #175's diagnosis for admission to the hospice program, which disciplines would make visits and what services they would provide, how and what the nursing facility staff was to communicate with the hospice staff, as well as when and if to transfer the resident if a change in condition was identified. The facility staff stated the (name of the Hospice agency) had been contacted and hospice plan of care would be in the facility the following day. The resident's hospice plan of care arrived to the facility 2/14/19. The hospice plan of care revealed resident #175 was admitted to (name of hospice agency), 1/10/19. The facility's policy titled Hospice Services with a revision date of 9/20/17, read in the final paragraph; the center will ensure the care plan includes the most current hospice plan of care an the center's plan to attain or maintain the resident's highest practicable physical, mental and psychosocial well-being. On 2/19/18, at approximately 2:00 p.m. the above findings were shared with the Administrator, Assistant Administrator, the Director of Nursing and the Regional Director of Clinical Services. An opportunity was given for the facility to provide additional information but they did not.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

2. Resident # 52 was originally admitted to the facility 08/30/17. The current diagnoses included cancer, hypertension, thyroid disorder, seizure disorder and depression. The Quarterly Review Minimum ...

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2. Resident # 52 was originally admitted to the facility 08/30/17. The current diagnoses included cancer, hypertension, thyroid disorder, seizure disorder and depression. The Quarterly Review Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 08/31/18 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident # 52's cognitive abilities for daily decision making were intact. In section G the resident was coded as requiring no setup or physical assistance is needed from staff with ADLs (activities of daily living). Eating and personal hygiene required setup help only. On 02/13/19 at approximately 11:12 AM surveyor entered resident's room for observation. He shared his room with two other residents. Resident #52 was discussing that his room gets cleaned every morning at 8:30 AM while holding up a large bottle of hand sanitizer, he said my mom brought this in for me because we've been out of soap in the bathroom for 1 week. He said that he has asked the staff to put soap in the dispenser in the bathroom on several occasions. On 02/14/19 12:20 PM CNA (Certified Nursing Assistant) #5 was observed handling the resident's dirty laundry with gloves on. CNA #5 took off the gloves without washing her hands. Other Staff # 2,( housekeeping supervisor) carried the laundry to be placed in clothing bin outside of resident's room. Hand hygiene was not performed by either staff member prior to exiting the resident's room. On 02/15/19 11:26 AM Resident #52's soap dispenser was still empty. The other two roommates were asked how long have they been out of soap in the bathroom. One resident said about 1 month, the other resident stated that it's been a while. They said that they kept a bottle of hand sanitizer in their bedside table. On 02/15/19 at approximately 12:08 PM LPN (Licensed Practical Nurse) # 1, was asked how do you find out if a resident is out of soap? She stated that if a resident tells her or if she find out by checking the dispenser then contacting housekeeping. On 02/15/19 at 12:08 PM an interview was conducted with CNA # 5, concerning Resident # 52, room being without soap for several days. She stated that she will call housekeeping to refill soap. On 02/15/19 at 12:19 PM a brief interview was conducted with housekeeping supervisor (Other # 2) concerning empty soap dispenser in bathroom that resident #52 shared with two other residents. He said that they do mark survey assignments daily. Someone was responsible to check restrooms for soap and paper towels daily. He also said that once housekeeping is notified that a restroom need soap it is filled up right away. On 02/15/19 at approximately 03:09 PM, the soap dispenser was observed to be refilled with soap. A policy was provided by the facility Administrator on Infection Prevention and Control. Nothing was written in the policy concerning hand hygiene. On 02/19/19 at approximately 2:05 PM, a pre-exit interview was held with the Administrator, the Director of Nursing, the Assistant Director of Nursing and Regional Consultant. The facility staff did not present any further information regarding the findings. Based on observations and staff interview the facility staff failed to maintain good infection control practices for 2 of 62 residents (Residents #145, #52), in the survey sample. 1. The facility staff contaminated the clean left buttock pressure ulcer dressing with the soiled dressings left on the chux pad below Resident #145's left buttock during wound care. 2. The facility staff failed to ensure soap was in a dispenser on 3 survey days in Resident #52's room. Therefore, increasing the chances of spreading infections, illnesses and diseases. The findings included: 1. Resident #145 was originally admitted to the facility 1/10/19 and has never been discharged from the facility. The resident's diagnoses included; quadriplegia related to a motor vehicle accident, tracheostomy, systemic inflammatory response syndrome, seizure disorder and pressure ulcers to bilateral buttocks and the sacrum. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 1/17/19 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 14 out of a possible 15. This indicated Resident #145's cognitive abilities for daily decision making were intact. In section G (Physical functioning) the resident was coded as requiring total care of 2 people with bed mobility, transfers, and toileting, and total care of 1 person with dressing, eating, personal hygiene, and bathing. In section M (Skin Condition) the resident was coded as having an unstageable pressure injury present on admission. The current physician orders contained the following pressure ulcer treatment orders; 1/11/19 Santyl Ointment, apply to sacral wound topically every day shift sacral wound. Cleanse wound with normal saline, apply Santyl, cover with a dry dressing. 2/1/19 Hydrogel Gel, apply to the left buttock topically every day shift for pressure ulcer. Clean with normal saline, apply Hydrogel and a dry dressing. 2/1/19 Hydrogel Gel, apply to the right buttock topically every day shift for pressure ulcer. Clean with normal saline, apply Hydrogel and a dry dressing. The care plan with a revision date of 2/4/19 read; (name of resident) has a pressure injury to the sacrum related to a history of ulcers and immobility. On 1/30/19 the sacrum wound became unstageable and bilateral buttock were reddened. The goal read; Pressure injury will show signs of healing and have minimal risk of infection through 5/5/19. The interventions included; Supplements to promote wound healing, Low air loss mattress. Weekly interdisciplinary wound meeting. Administer treatments as ordered. Follow the facility policy/protocols for prevention/treatment of skin breakdown. Monitor/document/report as needed any changes in skin status. An observation of Resident #145's pressure ulcers dressing change on 2/14/19, at 11:15 a.m., revealed the unstageable pressure ulcer was to the sacrum and bilateral buttock pressure ulcers were present. The resident's entire bottom was inflamed with redness and areas of maceration. After the wound care nurse removed each old pressure ulcer dressing a foul odor emitted the room. The wound care nurse removed her gloves, sanitized her hands and donned new gloves, she cleaned the right buttock with saline and gauze, sanitized her hands, and donned another pair of gloves, cleaned the pressure ulcer again removed her gloves and washed her hands at the sink. The wound care nurse donned gloves, applied Hydrogel and 4x4 gauze to the right buttock and a border gauze. She removed her gloves, sanitized her hands, donned new gloves removed the old sacral dressing, removed her gloves, sanitized her hands, applied new gloves and cleaned the resident's sacrum with normal saline two times, removed her gloves, sanitized her hands, donned new gloves, and applied Santyl to sacrum with a 4x4, then applied a 4x4 soaked with saline over Santyl, followed by a border gauze. The wound care nurse then removed her gloves sanitized her hands, donned new gloves, removed the old left buttock pressure ulcer dressing, pushing it down on to the chux pad on the resident's bed and the other old dressings removed during the wound care. She removed the soiled gloves washed her hands at the sink, donned new gloves, cleaned the left buttock pressure ulcer with a 4x4 and normal saline, removed her gloves, sanitized her hands, donned new gloves and applied, the Hydrogel with gauze to the left buttock. As she applied the new dressing the old dressings on the chux pad were touching the new dressings and eventually stuck to the new border gauze. An interview was conducted with the wound care nurse, after the wound care observation was completed on 2/14/19, she stated she was aware the clean dressing had touched the soiled dressings in the bed. On 2/19/18, at approximately 2:00 p.m. the above findings were shared with the Administrator, Assistant Administrator, the Director of Nursing and the Regional Director of Clinical Services. An opportunity was given for the facility to provide additional information but they did not. The facility's with a revision date of 12/6/17 read; a clean dressing will be applied by a nurse as ordered to promote wound healing. Under procedure the it stated remove and dispose of soiled dressings, remove gloves, perform hand hygiene, apply gloves, cleanse wound as ordered, dispose of gauze, remove gloves, perform hand hygiene, apply treatment as ordered and a clean dressing.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews the facility staff failed to maintain a clean, comfortable, homelike environment. Mul...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews the facility staff failed to maintain a clean, comfortable, homelike environment. Multiple resident rooms were not clean and had wall damage. The activity room wall paper was not maintained. The findings included: During an environmental tour for room [ROOM NUMBER], it was observed that the heating/air condition unit covering was off. The window was observed to have a copious amount of dust. The Activity room on Unit 1-B was observed to have wall paper coming down. room [ROOM NUMBER] was observed with a hole in the wall. room [ROOM NUMBER] had a hole in the wall. room [ROOM NUMBER]-A had tube feed on bed rail and over-bed table. room [ROOM NUMBER] had dirt, lint and debris under heat/air condition unit. room [ROOM NUMBER] had dirt, lint and debris under air condition unit. room [ROOM NUMBER] had holes in the walls. room [ROOM NUMBER] had dirt, lint and debris under heat/air condition unit. room [ROOM NUMBER] had holes in the wall and dirt, lint and debris under the air condition unit. During an interview with the Assistant Administrator on 2/19/19 at 3:30 P.M. he stated that a new house keeping group was in the building to catch up on the cleaning and repairs of resident rooms. Facility staff failed to maintain a clean comfortable homelike environment. Compliant deficiency.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident interview, staff interviews and clinical record review the facility staff failed to provide personal care to i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident interview, staff interviews and clinical record review the facility staff failed to provide personal care to include showers for 1 of 62 residents (Resident #183) in the survey sample who was unable to independently carry out activities of daily living (ADL's). The facility staff failed to ensure Resident #183 was offered and received a scheduled twice-weekly showers to maintain good personal hygiene. The findings included: Resident #183 was originally admitted on [DATE] with a readmission date of 11/02/18. Diagnoses for Resident #183 included, but not limited to, Major Depressive Disorder. The current Minimum Data Set (MDS), a quarterly assessment with an Assessment Reference Date (ARD) of 01/18/19 coded the resident with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) which indicated no cognitive impairment. In addition, the MDS coded Resident #183 total dependence of two with bathing and transfer, extensive assistance of two with bed mobility, dressing and toilet use and extensive assistance of one with physical hygiene for Activities of Daily Living care. Resident #183 was also coded always incontinent of bowel and frequently incontinent of bladder. The comprehensive care plan dated 11/16/18 with a revision date of 02/01/19 identified Resident #183's as having an ADL self-care performance deficit. The goal set for the resident by the staff was that the staff will maintain current level of function in all areas of ADL's. One of the interventions/approaches the staff would use to accomplish this goal included bathing and showering: provide sponge bath when a full bath or shower cannot be tolerated and per resident scheduled and routine. An interview was conducted with Resident #183 on 02/12/19 at approximately 12:20 p.m., who stated, I'm not receiving showers like I am supposed to. The surveyor asked, How often are you getting showers she replied, None for this month but probably like 5-6 since I've been here. The surveyor asked, Do you want your showers, she replied, I would love to have my showers but they don't even offer them to me. On 02/13/19, the surveyor reviewed the unit's shower scheduled. Resident #183 was scheduled to have showers given every Tuesday and Friday (3-11 shift). Review of Resident #183's documentation survey report for bathing concluded the following: Showers were not given on the following shower days: -February 2019 (02/01, 02/05, 02/08, 02/12). - December 2018 (12/07, 12/14, 12/18, 12/21, 12/25). -November 2018 (11/02, 11/9, 11/30). -October 2018 (10/26). An interview was conducted with the Director of Nursing (DON) on 02/14/19 at approximately 4:10 p.m. The DON reviewed Resident #183's clinical record then stated, I was unable to locate in Resident #183's clinical record where she refused her showers. A phone interview was conducted with Certified Nursing Assistant (CNA) #13 on 02/19/19 at approximately 9:45 a.m. The CNA stated, The resident refused her shower 02/05/19. The surveyor asked, What is your process when a resident refuses care she replied, I document her refusal and informed the charge nurse. A phone call was placed to CNA #12 on 02/19/19 at approximately 9:30 a.m. The CNA was assigned to Resident #183 on her shower day; 02/08/19. The CNA called back at 10:46 a.m., who stated, That might be my initials but I did not have her on 02/08/19. A phone call was placed to CNA #11 on 02/19/19 at approximately 9:33 a.m. The CNA was assigned to Resident #183 on her shower days; a message left, CNA never called back. The Administrator and DON was informed of the finding during a briefing on 02/14/19 at approximately 3:30 p.m. The DON stated, Resident #183 should be getting her showers twice a week and as needed and if she declines; the refusal should be documented. The facility's policy titled Bathing/Showering (Revision date: 09/01/17). -Policy: Assistance with showering and bathing will be provided at least twice a week and as needed to cleanse and refresh the resident. The resident shall be asked on admission to establish a frequency schedule for bathing. This schedule will take precedence over the twice a week and as needed cleaning. The resident's frequency and preferences for bathing will be reviewed at least quarterly during care conference. Compliant Deficiency.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

Based on information obtain during the Infection Control task, staff interview, and facility documentation review, the facility staff failed to ensure 1 of 62 residents was free from unnecessary drugs...

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Based on information obtain during the Infection Control task, staff interview, and facility documentation review, the facility staff failed to ensure 1 of 62 residents was free from unnecessary drugs (Resident #68), in the survey sample. The facility staff administered 18 doses of Ciprofloxacin (an antibiotic) to Resident #68, for a bacteria resistant to the drug. The findings included: Resident #68 was originally admitted to the facility 9/27/13 and readmitted to the facility after an acute care hospital stay 9/27/16. The resident's current diagnoses included; dementia, schizophrenia, depression high blood pressure, and a seizure disorder. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 12/5/18 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 9 out of a possible 15. This indicated Resident #68's cognitive abilities for daily decision making are moderately impaired. In section E (Behaviors) the resident was coded for rejecting care daily. In section G (Physical functioning) the resident was coded as requiring extensive assistance of 1 with bed mobility, transfers, locomotion, dressing, toileting, and personal hygiene, and total care of 1 person with bathing. The active care plan with a revision date of 1/14/19, had a problem which read; the resident has a potential for urinary tract infections (UTI), related to a history of UTIs. The goal read; (name of resident) will remain free of signs/symptoms of UTIs through 3/5/19. The interventions read: Encourage adequate fluid intake. Monitor/document/report to the physician as needed for signs/symptoms of UTIs. During the Infection Control interview the Assistant Director of Nursing stated Resident #68 exhibited a change in appetite as well as behavior and the urine culture revealed two bacteria of than greater 100,000 colonies; Escherichia Coli (E-Coli) and Extended spectrum beta lactamase (ESBL) requiring the resident to be placed on contact precautions. A nurse's note dated 12/21/19, at 2:20 a.m., read; collected urine sample via straight catheter for the ordered urine analysis (UA), culture and sensitivity (C&S) without any problem. No noted odor or cloudiness to the urine sample. A physician's order dated 12/23/18, revealed an order for Ciprofloxacin Hcl 500 milligram tablets by mouth two times a day for 10 days. A laboratory report dated 12/23/18 revealed the bacteria growing in Resident #68 urine was resistant to the antibiotic Ciprofloxacin. A nurse's note dated 12/24/18, read; Nurse Practitioner notified of lab results, no signs/symptoms of seizure activity, tolerating medications. Review of the Medication Administration record revealed Resident #68 received the antibiotic Ciprofloxacin 500 milligrams two times daily for a UTI, from 12/24/18, through 1/1/19, totaling 18 doses. On 1/2/19, a nurse's note read Nitrofurantoin Macrocrystal capsule 100 milligrams; give 1 capsule by mouth 2 times a day for UTI for 9 days. On 2/19/19 at approximately 11:45 a.m., at the conclusion of the Infection Control task the Assistant Director of Nursing stated, I have some work to do to ensure this doesn't occur again. The Medication Administration Record also revealed from 6 p.m., 1/3/19 through 12 noon 1/9/19, Resident #68 was administered Nitrofurantoin Macrocrystal Capsules 100 milligrams by mouth every 8 hours for a UTI. Further review of the laboratory report received by the facility staff on 12/23/18, revealed the two bacteria in Resident #68's urine were susceptible to Nitrofurantoin. The Nurse Practitioner note dated 1/3/19 read; patient has episodes of refusing medications and altered mental status. Patient had UA and C&S done. Her urinalysis looks infected. She was started on Cipro, pending urine culture. He urine culture however came back 100,000 E-Coli, ESBL. No report of fever or chills. Report that patient is taking her medications. Also noted her Dilantin level was low, however she was refusing medications. On 2/19/18, at approximately 2:00 p.m. the above findings were shared with the Administrator, Assistant Administrator, the Director of Nursing and the Regional Director of Clinical Services. An opportunity was given for the facility to provide additional information; no further information was provided by the facility staff.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected multiple residents

Based on information obtain during the Infection Control task, staff interview, and facility documentation review, the facility staff failed, for 1 of 62 residents (Resident #68) in the survey sample,...

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Based on information obtain during the Infection Control task, staff interview, and facility documentation review, the facility staff failed, for 1 of 62 residents (Resident #68) in the survey sample, to implement their antibiotic use protocol/policy. The facility staff administered a course of Ciprofloxacin (an antibiotic) to Resident #68 for a urinary tract infection however, the bacteria was resistant to the drug. The findings included: Resident #68 was originally admitted to the facility 9/27/13 and readmitted to the facility after an acute care hospital stay 9/27/16. The resident's current diagnoses included; dementia, schizophrenia, depression high blood pressure, and a seizure disorder. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 12/5/18 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 9 out of a possible 15. This indicated Resident #68's cognitive abilities for daily decision making are moderately impaired. In section E (Behaviors) the resident was coded for rejecting care daily. In section G (Physical functioning) the resident was coded as requiring extensive assistance of 1 with bed mobility, transfers, locomotion, dressing, toileting, and personal hygiene, and total care of 1 person with bathing. The active care plan with a revision date of 1/14/19, had a problem which read; the resident has a potential for urinary tract infections (UTI), related to a history of UTIs. The goal read; (name of resident) will remain free of signs/symptoms of UTIs through 3/5/19. The interventions read; Encourage adequate fluid intake. Monitor/document/report to the physician as needed for signs/symptoms of UTIs. During the Infection Control interview the Assistant Director of Nursing stated Resident #68 exhibited a change in appetite as well as behavior and the urine culture revealed two bacteria of than greater 100,000 colonies; Escherichia Coli (E-Coli) and Extended spectrum beta lactamase (ESBL) requiring the resident to be placed on contact precautions. A nurse's note dated 12/21/19, at 2:20 a.m., read: collected urine sample via straight catheter for the ordered urine analysis (UA), culture and sensitivity (C&S) without any problem. No noted odor or cloudiness to the urine sample. A physician's order dated 12/23/18, revealed an order for Ciprofloxacin Hcl 500 milligram tablets by mouth two times a day for 10 days. A laboratory report dated 12/23/18 revealed the bacteria growing in Resident #68 urine was resistant to the antibiotic Ciprofloxacin. A nurse's note dated 12/24/18, read: Nurse Practitioner notified of lab results, no signs/symptoms of seizure activity, tolerating medications. Review of the Medication Administration record revealed Resident #68 received the antibiotic Ciprofloxacin 500 milligrams two times daily for a UTI, from 12/24/18, through 1/1/19, totaling 18 doses. On 1/2/19, a nurse's note read Nitrofurantoin Macrocrystal capsule 100 milligrams; give 1 capsule by mouth 2 times a day for UTI for 9 days. On 2/19/19 at approximately 11:45 a.m., at the conclusion of the Infection Control task the Assistant Director of Nursing stated, I have some work to do to ensure this doesn't occur again. The Medication Administration Record also revealed from 6 p.m., 1/3/19 through 12 noon 1/9/19, Resident #68 was administered Nitrofurantoin Macrocrystal Capsules 100 milligrams by mouth every 8 hours for a UTI. Further review of the laboratory report received by the facility staff on 12/23/18, revealed the two bacteria in Resident #68's urine were susceptible to Nitrofurantoin. The Nurse Practitioner note dated 1/3/19 read; patient has episodes of refusing medications and altered mental status. Patient had UA and C&S done. Her urinalysis looks infected. She was started on Cipro, pending urine culture. He urine culture however came back 100,000 E-Coli, ESBL. No report of fever or chills. Report that patient is taking her medications. Also noted her Dilantin level was low, however she was refusing medications. On 2/19/18, at approximately 2:00 p.m. the above findings were shared with the Administrator, Assistant Administrator, the Director of Nursing and the Regional Director of Clinical Services. An opportunity was given for the facility to provide additional information but they did not. The facility's policy with a revision date of 11/20/17 included the following information under tracking; Review and track whether appropriate test such as cultures were obtained prior to prescribing antibiotics, are cultures results communicated as soon as possible and changes in antibiotic therapy during the course of treatment and prevalence of antibiotic use per month.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews the facility staff failed to provide a safe, comfortable environment for residents an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews the facility staff failed to provide a safe, comfortable environment for residents and the public. Multiple resident room and general doors within the facility had chipped sharp edges. The findings included: During the Environmental Tour on 2/19/19 at 10:00 A.M. room [ROOM NUMBER] door was observed to have chipped, sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped, sharp edges. room [ROOM NUMBER] room door was observed to have chipped sharp edges. The 2-A Activity Room door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] bathroom door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. On Unit 1-A-room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. On Unit 1-B-room [ROOM NUMBER] door was observed to have chipped sharp edges. The Activity Room door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. The Hall Way corridor doors were observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. The 1-B Unit Storage Room door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. room [ROOM NUMBER] door was observed to have chipped sharp edges. The double doors to the Physical Therapy Room was observed to have chipped sharp edges. During an interview with the Assistant Administrator on 2/19/19 at 3:30 P.M. he stated, Capital Improvement plan was in the works.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, facility record review, and staff interview, the facility staff failed to maintain an effective pest cont...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, facility record review, and staff interview, the facility staff failed to maintain an effective pest control program. Roaches and/or mice were seen in the resident rooms, the courtyard, dining room, supply closets, refrigerator, nursing desk drawer, hallways, and conference room. The findings included: During the Initial Tour on 2/12/19 at 11:22 A.M. a live roach was observed in room [ROOM NUMBER]. A live roach was observed in room [ROOM NUMBER] and 249. A review of the Pest Log for Unit 1-B indicated: On 2/11/19 at 9:00 A.M. a roach was seen in the hallway. On 2/11/19 at 12:10 P.M. a roach was seen in the upstairs dinning room. On 2/13/19 at 11:35 A.M. a roach was seen in the upstairs dinning room. A review of the Pest Log indicated: On 11/20/18 Roaches were seen in rooms 255, 257 and 266. Roaches were seen near the elevator on 11/26/18, 11/29/18, 12/04/18, 12/06/18, 12/15/18, 12/18/18, 12/21/18. On 12/27/18 three (3) house mice were seen in the smoking area of the courtyard. On 12/31/18 mice were seen in room [ROOM NUMBER]. On 1/2/19 at 10:50 A.M. roaches were seen in the 2-B supply closet. A review of the Pest Log for Unit 2-B indicated: Roaches were seen on 12/15/18, 12/16/18, 12/18/18, 12/27/18, 1/2/19, 1/17/19, 1/29/19, 2/1/19, 2/16/19, 2/7/19, 2/11/19, 2/11/19 in room [ROOM NUMBER], 2/13/19. On 11/11/18 roach in room [ROOM NUMBER]-A, 11/18/18 roach in room [ROOM NUMBER], 11/24/18 roach on resident in room [ROOM NUMBER]-B seen by staff, 11/19/18 roaches seen in room [ROOM NUMBER] bathroom. On Unit 1-A the Pest Log indicated: 11/27/18 roaches in nursing station. 12/2/18 roaches in nursing station desk drawer. 12/1/18 roaches in fridge at nursing station. 12/31/18 roaches in hallway. 12/31/18 mice in smoking area. 1/9/19 roaches in room [ROOM NUMBER]. 2/5/19 roaches in room [ROOM NUMBER]-A. 2/11/19 roaches on nursing station desk. On Unit 2-A the Pest Log indicated: 12/5/18 roaches in room [ROOM NUMBER]. 12/6/18 roaches in room [ROOM NUMBER]. 1/2/19 roaches in conference room. 2/9/19 roach in staff wig. 2/11/19 roaches all over the unit, at nursing station, in resident rooms and in the hallway. 2/14/19 roaches in hallway. 2/14/19 roaches in room [ROOM NUMBER]. During an interview on 2/13/19 at 12:45 P.M. with the Pest Control Company the vendor staff stated, he has been coming out to the facility two times a week for the past month to get a handle on the pest issues. During an interview on 2/19/19 at 4:15 P.M. with the Assistant Administrator he stated, the facility is try all it can to get a handle on the pest issue.
Jun 2017 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0157 (Tag F0157)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews and clinical record review the facility staff failed to update the Resident Representative(s) informat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews and clinical record review the facility staff failed to update the Resident Representative(s) information for 1 of 27 residents in the survey sample, Resident #13. The admission Record for Resident #13 was not updated to include correct identification of the Resident Representative(s) and their address. The findings included: Resident #13 was admitted to the facility on [DATE] with diagnoses which included, but not limited to neck fracture and Myasthenia Gravis (muscular weakness and abnormal fatigue). The admission MDS (Minimum Data Set) with an assessment reference date of 4/28/17 coded the resident as scoring a 7 out of a possible 15 on the Brief Interview for Mental Status (BIMS), indicating the resident's cognition was severely impaired. The admission Record (face sheet) containing Resident Representative (RR) and emergency contact information was reviewed. The resident and the daughter were both listed as the Resident Representative. The entry for the daughter's address was blank. As a result of the incorrect information the Resident Representative (the daughter) was not mailed an invitation to attend a care plan meeting. An Interview was conducted on 6/8/17 at 11:30 am, with the MDS Coordinator. She stated the MDS department is responsible for making copies of the care plan invitations that are then handed to the Receptionist to be mailed. She stated that the RR was invited to attend the care plan meeting conducted on 5/4/17. The Receptionist was interviewed on 6/8/7 at 11:35 am. She stated the MDS care plan invitation was not mailed to the daughter, as the face sheet listed the resident as his own RR. Interviews were conducted on 6/8/17 with the Business Office Manager, the Admissions Coordinator and the Social Services Director who clarified that the resident was not his own RR, the daughter was. On 6/8/17 the admission Coordinator contacted the RR via phone. The home address was clarified and the face sheet was then updated. The above information was shared with the Executive Director and the Director of Clinical Services during a pre-exit meeting conducted on 6/8/17.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0315 (Tag F0315)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interview staff interviews, clinical record review, and review of the facility's policy the facil...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident interview staff interviews, clinical record review, and review of the facility's policy the facility staff failed to ensure a resident who requires use of an indwelling catheter receives appropriate care and services to reduce the possibilities of trauma such as dislodgment for 1 of 34 residents (Resident #3), in the survey sample. The facility staff failed to secure the indwelling catheter to prevent undue trauma and the potential for dislodgment The findings included; Resident #3 was originally admitted to the facility 11/5/15 and readmitted [DATE] after an acute illness. The current diagnoses include paraplegia secondary to a spinal cord injury and neurogenic bladder. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 3/22/17 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #3's cognitive abilities for daily decision making was intact. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 3/22/17 revealed the resident was without mood or behavior problems. The resident required supervision after set-up with Locomotion and eating, extensive assistance with bed mobility and dressing, total care of two with transfers, total care of one with personal hygiene, and bathing toileting. In section H (Bowel and Bladder) the resident was coded as requiring the use of an indwelling catheter and an an ostomy. On 6/8/17 at approximately 11:20 a.m., the surveyor accompanied the wound care nurse into Resident #3's room to observe wound care of the right ischium and the left trochanter. As the wound care nurse assisted the resident to get in position to perform the wound care the bottom sheet and incontinence pad were observed to be very wet and a clear fluid was leaking around the suprapubic catheter tubing at the entrance point. As the wound care nurse assisted the resident to turn onto her left side to complete the right ischium wound the tubing to the suprapubic catheter was observed pulling at the entrance point and lodged between the resident's thigh and breast. The wound care nurse stated the resident had an appointment the day before with the urologist and a new catheter was inserted and the resident stated sometimes the catheter leaks. The surveyor asked the wound care nurse if the facility utilized catheter stabilization device to prevent unnecessary tugging and possible catheter dislodgement. The wound care nurse stated they had completely changed the bed linens prior to us coming in for the wound care. The wound care nurse stated she would attach the stabilization device if the resident agreed. The resident stated she would like to try the device to see if it would decrease the pulling and leaking episodes. A Physician's orders dated 2/27/17 read; suprapubic catheter 20 french/10 cubic centimeter balloon, urinary diversion and neurogenic bladder related to paraplegia state. Catheter bad, change monthly and as needed. The current care plan with a revision date of 10/6/15 read; the resident has altered bladder elimination related to neurogenic bladder as evidenced by suprapubic catheter. The goals read; the resident will not develop symptoms of a urinary tract infection (UTI). The resident's risk for septicemia will be minimized/prevented via prompt recognition and treatment of symptoms of UTI through the next review. The resident will not experience complications related to catheter use. The interventions read; catheter care as ordered and as needed. Monitor and report to the physician as needed for signs/symptoms of UTI; frequency, urgency, malaise, foul smelling urine, dysuria, fever, nausea and vomiting, flank pain, suprapubic catheter pain, hematuria, cloudy urine, altered mental status, loss of appetite, and behavioral changes. Monitor intake as ordered. Straight catheterize as ordered. Vital signs per protocol as needed. The National Library of Medicine recommends; If you have an indwelling catheter, you must do these things to help prevent infection; Clean around the catheter opening every day. Clean the catheter with soap and water every day. Clean your rectal area thoroughly after every bowel movement. Keep your drainage bag lower than your bladder. This prevents the urine in the bag from going back into your bladder. Empty the drainage bag at least once every 8 yours, or whenever it is full. Have your indwelling catheter changed at least once a month. Wash your hands before and after you touch your urine. (https://medlineplus.gov/ency/article/000483.htm) The National Library of Medicine also recommend; Always keep your bag below your waist. Try not to disconnect the catheter more than you need to. Keeping it connected to the bag will make it work better. Check for kinks, and move the tubing around if it is not draining. Attach the catheter to your inner thigh with a special fastening device. (https://medlineplus.gov/ency/patientinstructions/000140.htm) The facility's policy titled Catheterization, Male and Female Urinary, dated 11/30/14 on page 3 of 3 read; Foley catheters will be changed as ordered or needed. Utilize tube holder as needed. On 6/8/17 at approximately 1:30 p.m., the above findings were shared with the Executive Director and Director of Clinical Services and several corporate staff members. The Director of Nursing stated a stabilizer had been attached.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0372 (Tag F0372)

Could have caused harm · This affected 1 resident

Based on observation, staff interview, facility documentation review, and in the course of a complaint investigation, the facility staff failed to ensure that 1 of 3 garbage container doors were close...

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Based on observation, staff interview, facility documentation review, and in the course of a complaint investigation, the facility staff failed to ensure that 1 of 3 garbage container doors were closed. The findings included: During a tour of the Kitchen area on 6/6/17 at approximately 12:15 p.m., one of three garbage canisters was observed to be open. The three garbage canisters were located behind locked doors. The Dietary Manager was asked if the door should be open. The Dietary Manager stated, No, it should be closed. CDC.gov (Center for Disease Control) recommends that garbage containers remain closed to decrease risks for pests and rodents. The facility administration was informed of the findings during a meeting on 6/8/17 at approximately 2:15 p.m. The facility did not present any further information about the findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0431 (Tag F0431)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews and review of the facility's policy the staff failed to discard expired biological stored...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews and review of the facility's policy the staff failed to discard expired biological stored inside the medication cart and failed to label when a multidose vial of insulin was opened on 1 out of 4 units (Unit 2-A) for 2 out of 32 residents (Resident #9 and #21) in the survey sample. The findings included: 1. Resident #9 was originally admitted to the facility on [DATE] with diagnosis that included but not limited to Type II Diabetes Mellitus (1). Resident #9's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of [DATE] coded Resident #9's Brief Interview for Mental Status (BIMS) score an 11 out of a possible 15 indicating moderate cognitive impairment. On [DATE] at 4:50 p.m., during inspection of the medication cart, on Unit 2-A; located inside the medication cart was a Lantus FlexPen (1) with an open date of [DATE]. LPN #5 stated, The Lantus Pen should have been taken off the cart, it had expired, it's only good for 28 days after being opened. (1) Diabetes is a complex disorder of carbohydrates, fat, and protein metabolism that is primary a result of a deficiency or complete lack of insulin secretions by the beta cells of the pancreas or resistance to insulin. 2. Resident #21 was originally admitted to the facility on [DATE] with a diagnosis that included but not limited to Type II Diabetes Mellitus (1). Resident #21 Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of [DATE] coded Resident #21's Brief Interview for Mental Status (BIMS) score a 13 out of a possible 15 indicating no cognitive impairment. On [DATE] at 5:00 p.m., during inspection of the medication room, on the Unit 2 A; one unlabeled vial of multidose Lantus insulin (2) was identified in the medication refrigerator. The unit manager stated, The insulin should have been dated when open, I will toss it out and re-order another vial. On [DATE] at approximately 11:40 a.m., an interview was conducted with the Director of Nursing (DON) who stated, We have been checking the refrigerators daily for the past 3 months preparing for this survey; I don't understand how the expired Lantus and the open vial of insulin undated was missed. The facility's policy titled: Injectable Medications (name of pharmacy) with a revised date of [DATE]. 1. Insulin Vials: Based on American Diabetes Association guidelines; all vials should date when open or if refrigeration of unopened vials is not possible, and should be discarded in accordance with the manufactures' recommendations. (1) Diabetes is a complex disorder of carbohydrates, fat, and protein metabolism that is primary a result of a deficiency or complete lack of insulin secretions by the beta cells of the pancreas or resistance to insulin. (2) Lantus (insulin glargine) is a man-made form of a hormone that is produced in the body. Insulin is a hormone that works by lowering levels of glucose (sugar) in the blood. Insulin glargine is long-acting insulin that starts to work several hours after injection and keeps working evenly for 24 hours. Storing opened (in use) Lantus: Store the injection pen at room temperature (do not refrigerate) and use within 28 days (www.drugs.com/lantus.html).
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0151 (Tag F0151)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff and resident interviews, and facility policy review, the facility staff failed to ensure ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff and resident interviews, and facility policy review, the facility staff failed to ensure protocols were in place to enable 12 of 34 residents (Resident #3, 4, 9, 20, 22, 24, 25, 26, 27, 15, 7 and 17) in the survey sample were able to exercise their right to vote. The findings include: On 6/07/17 at 4:00 p.m., an interview was conducted with the Interim Activities Director. She stated she was directed by the Administrator to ensure all residents had the opportunity to vote for all upcoming elections. She stated her process was to start with the admission Psychosocial Assessment as to their interest in voting, address it in the Resident Council meetings and post flyers throughout the facility of the same. She also stated she had a volunteer agency from the city to assist with voter registration for their zoned district and to help with change of addresses so the residents could vote. She stated from there she would generate her list of residents that were going to vote in the upcoming elections. When asked if she had any absentee ballots for the 2016 Presidential election, she stated: No, we took 3-4 trips to the polling stations with all the residents who were able to travel on the van. During the interview with the Interim Activities Director, when asked if everyone in the nursing facility that wanted to vote had the opportunity to vote she said, Yes. When asked if there were any residents going to participate in upcoming primary June 13, 2017 and were residents prepared and interested in the gubernatorial race for November 2017, she stated, I did not know about the primary June 13 and I had not made plans for residents to vote in November 2017. I was mainly looking at Presidential races and I know we captured everyone that was interested in 2016 and I have the voter registration paperwork for each resident that voted. The Social Worker and I helped find out the residents who wanted to vote and made sure they were transferred to the polling station. The Interim Activities Director presented 9 Voter Registration Notices, thus based on the the notices, 9 residents voted in the November 2016 Presidential election. The Interim Activities Director was not able to address voting opportunities for residents that were bed-bound (not able to view flyers), non-ambulatory (not able to view flyers), those that did not participate in Resident Council, and those that had an improvement in cognitive status. An interview was conducted with the Administrator on 6/7/17 at 5:30 p.m. about the facility resident's right to vote. She was informed that many residents in the facility stated to several different surveyors that they were not afforded the opportunity to vote in the 2016 presidential race and wanted to vote in the upcoming primary, as well as the November 2017 election for Governor. The Administrator stated the facilities policy was inadequate in process, but she would set up new guidelines. She said she thought all residents were approached about voting and could not explain why she had no residents that voted in the 2016 Presidential election via absentee ballots. She could not provide evidence that the facility assured voting opportunities for residents that were bed-bound (not able to view flyers), non-ambulatory (not able to view flyers), those that did not participate in Resident Council, and those that had an improvement in cognitive status. During the above interview with the Administrator, she did not have information as to the status in the building regarding residents that missed voting in the 2016 Presidential Election, those who voted via an absentee ballot since there were none on record, those who were registered and desired to vote (at the polls or absentee) in the upcoming primary to vote for the governor candidate and the November 2017 governor election. She stated she would be gathering a team to represent all units to complete an audit, but she knew it was too late to get any of the residents to vote in the primary to vote for candidates to run in the gubernatorial race of 2017. She stated, I thought this was all in order and we dropped the ball. I charged the Interim Activities Director to ensure everyone who was eligible had the opportunity to vote, but I did not follow-up and our procedure to ensure we are compliant in this area will be changed, I can assure you. The Administrator was not aware of residents that required Identification Cards to enable them to vote, but further stated she would address this issue as well. On 6/8/17 at 2:30 p.m., the Social Worker stated, Residents without Identification Cards (ID) cannot vote. He stated he would have to research how to obtain ID cards for the residents. The Resident Council Minutes were reviewed for the past 6 months; there was no information in the minutes to indicate resident preparation to vote in upcoming Virginia June 13, 2016 primary candidate election for governor. On 6/8/17 at approximately 10:00 a.m., the Administrator presented the outcome of their 6/7/17 evening audit which revealed the following number of residents who wanted to vote and those who were not afforded opportunity to vote: -28 residents want to vote in the 2017 gubernatorial election. -22 residents wanted absentee ballots for the upcoming primary (June 13) and it was explained to them the facility missed the deadline. -18 residents stated they would have voted in the Presidential election of 2016 if they had been asked. -39 residents had guardianship from two community service organizations with professionals designed to meet the health and welfare needs of persons without family representation. It was indicated by the facility staff because they had guardianship of these organizations, they could not vote. There was no explanation provided to the survey team as to why these individuals could not register to vote. *There was no information gathered in this audit of residents who would require absentee ballots for November 2017 gubernatorial election. The following 13 residents in the survey sample expressed that they were unable to exercise their right to vote: 1. Resident #3 was originally admitted to the facility 11/5/15 and readmitted [DATE] after an acute illness. The current diagnoses include paraplegia secondary to a spinal cord injury. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 3/22/17 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #3's cognitive abilities for daily decision making was intact. During an interview with Resident #3 on 6/6/17 at approximately 3:40 p.m., the resident stated she did not have the opportunity to vote in the presidential election because she was not registered in the district the nursing facility is in and she was not aware of that until it was too late. The resident stated she would like to vote in the upcoming gubernatorial primary and race but she still had not been registered in the correct district. Resident #3 stated no one representing the facility had asked or aided her to register for future elections. * 2. Resident #4 was originally admitted to the facility 8/22/14 and has never been discharged from the facility. The current diagnoses include anemia and renal insufficiency. The quarterly MDS assessment with an ARD of 4/25/17 coded the resident as completing the BIMS and scoring 13 out of a possible 15. This indicated Resident #4's cognitive abilities for daily decision making was intact. During an interview with Resident #4 on 6/7/17 at approximately 11:30 a.m., the resident stated she did not have the opportunity to vote in the presidential election because she was registered in another city, (name of the city). The resident stated she desires to vote but she has no way to get to city of her precinct, (name of the city). The resident further stated she had not voted since she moved to the nursing facility. Resident #4 stated the facility staff had not asked or assisted her in any way to exercise her right to vote and the right to vote has always been very important to her. * 3. Resident #9 was originally admitted to the facility 3/13/16 and readmitted to the facility 11/7/16 after an acute hospital stay. The current diagnoses include a seizure disorder. The quarterly MDS assessment with an ARD of 3/16/17 coded the resident as completing the BIMS and scoring 11 out of a possible 15. This indicated Resident #9's cognitive abilities for daily decision making was moderately impaired. On 6/8/17 at approximately 10:45 a.m., an interview was conducted with Resident #9. The resident stated he did not vote in the presidential election and no one had spoken with him about voting in the upcoming gubernatorial primary or election. The resident further stated if he had been asked about voting, he would have elected to cast his vote. 4. Resident #20 was admitted to the nursing facility on 10/11/16 with diagnoses that included but was not limited to High Blood pressure. The most recent Minimum Data Set (MDS) dated [DATE] was a quarterly and coded the resident with a 15 out of a 15 on the Brief Interview for Mental Status (BIMS) which indicated the resident had no cognitive problems with decision making. The Psychosocial Evaluation on admission dated 10/11/16 indicated the resident was not interested in voting, primarily because she couldn't at the time of the evaluation Activities Progress Notes entered by the Interim Activities Director dated 2/19/16 indicated the resident was alert and oriented times 4 (Who you are, Where you are, What is date and time, and What just happened to you), independent for socialization and was goal directed for interests of choice. The recreation staff would continue to assist as needed. The Social Worker assessment dated [DATE] indicated the resident scored a 15 on the BIMS and had no inappropriate behaviors. On 6/8/17 at 2:20 p.m., Resident #20 was asked about her interest in voting. She responded, I just got my rights back to vote three months ago and I would have loved to vote in the primary, but no one said anything to me. They asked me for the first time last night and I said Yes of course. I heard we missed the deadline for the primaries. The Psychosocial Evaluation on admission dated 10/11/16 indicated the resident was not interested in voting, primarily because she couldn't at the time of the evaluation, but this issue of voting was not readdressed with the resident. 5. Resident #22 was admitted to the nursing facility on 8/25/16 with diagnoses that included but was not limited to high blood pressure. The most recent Minimum Data Set (MDS) assessment was a Significant Change in Status assessment dated [DATE] was a quarterly and coded the resident with a 14 out of a 15 on the Brief Interview for Mental Status (BIMS) which indicated the resident had no cognitive problems with decision making. The Activities Progress Notes entered by the Interim Activities Director dated 4/5/17 indicated the resident did not display any behaviors, current activities continued to be appropriate and she socialized with roommate and peers. The recreation staff would continue to assist as needed. The Social Services progress note dated 4/26/17 indicated the resident scored a 14 on the BIMS. The Psychosocial Evaluation upon Resident #22's admission dated 8/25/16 indicated the resident was a registered voter and was interested in voting. On 6/8/17 at 2:30 p.m., Resident #22 was interviewed to say, No one told me or came to me about voting for the presidential election in 2016, I would have voted for (gave the candidates name) and would have done so through an absentee ballot. I could have voted for the person I wanted to run for governor, but they told me last night it was too late. Just because I am in a nursing home doesn't mean I am dead to the world. I have the right. 6. Resident #24 was admitted to the nursing facility on 9/21/12 with diagnoses that included but was not limited to chronic pain. The most recent Minimum Data Set (MDS) assessment was a quarterly dated 3/28/17 was a quarterly and coded the resident with a 15 out of a 15 on the Brief Interview for Mental Status (BIMS) which indicated the resident had no cognitive problems with decision making. The Activities Progress Notes entered by the Interim Activities Director dated 3/28/17 indicated the resident enjoyed leisure and recreation pursuits, directs activities of choice and socializing with peers in the community. The recreation staff would continue to assist as needed. The Social Services progress note 3/28/17 indicated the resident scored a 15 on the BIMS. Resident #24 did not have the admission Psychosocial Evaluation on the clinical record. The facility staff stated the evaluation would have to be ordered from the medical records storage company, which would take several days. On 6/8/17 at 2:15 p.m., Resident #24 was interviewed to say, I would have voted and I was not approached at all. I didn't feel so good about that, but I don't know how to do it for myself. 7. Resident #25 was admitted to the nursing facility on 7/7/15 with diagnoses that included but not limited to muscle weakness. The most recent Minimum Data Set (MDS) assessment was an Annual dated 5/29/17 and coded the resident with a 12 out of a 15 on the Brief Interview for Mental Status (BIMS) which indicated the resident was moderately impaired in the cognitive skills for decision making. The Activities Progress Notes entered by the Interim Activities Director dated 3/28/17 indicated the resident enjoyed leisure and recreation pursuits, directs activities of choice and socializing with peers in the community. The recreation staff would continue to assist as needed. The Social Services progress note 5/29/17 indicated the resident scored a 12 on the BIMS. Resident #25 did not have the admission Psychosocial Evaluation on the clinical record. The facility staff stated the evaluation would have to be ordered from the medical records storage company, which would take several days. On 6/8/17 at 2:50 p.m., Resident #25 was interviewed to say, I attend the Resident Council Meeting and I don't remember them talking about the Primary election for governor candidate, nor were they talking about the election for November 2017. I wanted to vote in the primary and definitely want to vote in November for the governor. I hope they make it happen, but I was able to vote in the Presidential election. 8. Resident #26 was admitted to the nursing facility on 3/1/15 with diagnoses that included but no limited to chronic low back pain. The most recent Minimum Data Set (MDS) assessment was a quarterly dated 4/17/17 scored the resident on the Brief Interview for Mental Status (BIMS) with a 13 out of a possible score of 15 which indicated the resident's cognitive skills were intact for daily decision making. The Activities Progress Notes entered by the Interim Activities Director dated 4/18/17 indicated the resident enjoyed leisure and recreation pursuits, directs activities of choice and enjoyed spending time in the community with friends and family. She did not display any behaviors that affected recreation participation. The recreation staff would continue to assist as needed. Resident #26 did not have the admission Psychosocial Evaluation on the clinical record. The facility staff stated the evaluation would have to be ordered from the medical records storage company, which would take several days. During an interview with Resident #26 on 6/8/17 at 2:25 p.m., she said, I have voted in every election, but this last one. I may need my ID card updated because I don't drive anymore. No one asked me about voting until last night. 9. Resident #27 was admitted [DATE] with diagnoses that included but was not limited to high blood pressure. The most recent Minimum Data Set (MDS) assessment was a Significant Change in assessment dated [DATE] and coded the resident on the Brief Interview for Mental Status (BIMS) with a score of 13 out of a possible score of 15 which indicated the resident's cognitive status was intact for daily decision making. The Activities Progress Notes entered by the Interim Activities Director dated 4/10/17 indicated the resident enjoyed bedside visits to increase socialization and recreation participation. The recreation staff would continue to assist as needed. Resident #27 was interviewed on 6/8/17 at 2:45 p.m. She stated, I wanted to vote and want to vote in the future, probably through an absentee ballot. So much for that, they are not looking out for me. 10. Resident #15 was admitted to the facility on [DATE]. Diagnoses for Resident #15 included but was not limited to Diabetes Mellitus. Resident #15's Quarterly Minimum Data Set assessment with an Assessment Reference Date of 5/10/17 coded Resident #15 with a BIMS (Brief Interview for Mental Status) score of 9 of 15 indicating moderate impairment in cognition. An interview was conducted with Resident #15 on 6/8/17 at approximately 2:45 p.m. Resident #15 stated voting was important for him and he stated that he had not been given the opportunity to vote at the Nursing facility. Resident #15 stated: Voting is important to me. 11. Resident #7 was originally admitted to the facility on [DATE]. Diagnosis for Resident #7 included but not limited to Hypertension. Resident #7 Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/21/17 coded Resident #7 on the Brief Interview for Mental Status (BIMS) with a score of 13 out of a possible 15 indicating no cognitive impairment. An interview was conducted with Resident #7 on 06/08/17 at approximately 8:45 a.m., who stated, No one ever spoke to me about voting in the 2016 presidential election, I would have but no one here at the facility ever mentioned anything to me about voting. 12. Resident #17 was initially admitted to the facility on [DATE] and was readmitted on [DATE]. Diagnoses for Resident #17 included, but not limited to, high blood pressure. The most recent Minimum Data Set with an assessment reference date of 5/19/17 coded Resident #17 with a score of 13 out of possible 15 on the Brief Interview for Mental Status (BIMS), indicating cognitive abilities for daily decision making were intact. On 6/8/17 at 12:30 pm, Resident #17 was in her room and was interviewed in regards to resident voting rights. Resident #17 stated that she had not voted during the past presidential election and stated, I would have voted for the lady. She also stated that she was not invited to vote nor informed about voting. The facility's policy and procedure titled Voting dated 11/30/14 indicated the following: It is the policy of the Company to provide residents the opportunity to exercise their right to vote and to maintain involvement in the community. In continuing to exercise resident's right to vote, we seek to increase self-esteem and self-worth. During the initial Activity Assessment, Long Term Care residents desiring to continue their voting rights are assisted with completing a voter card change of address which is sent to the Board of Elections. On the designated voting day, residents are assisted to the designated voting area and provided assistance by the Board of Elections designee or by an activities staff member with at Board of Elections member present. Resident are able to vote absentee or go to polls on voting day provided they have made arrangements to do so before the designated voting day and have notified the Board of Elections.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0280 (Tag F0280)

Could have caused harm · This affected multiple residents

Based on resident interview, staff interview, clinical record review, and review of the facility's policy the facility staff failed to ensure the resident, family members and/or representatives was af...

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Based on resident interview, staff interview, clinical record review, and review of the facility's policy the facility staff failed to ensure the resident, family members and/or representatives was afforded the right to participate in care planning for 1 of 34 residents (Resident #4), in the survey sample. The facility's staff failed to invite and encourage Resident #4's participation in development and/or revision of the person centered plan of care and ongoing care plan meetings. The findings included: Resident #4 was originally admitted to the facility 8/22/14 and has never been discharged from the facility. The current diagnoses include anemia and renal insufficiency. The quarterly Minimum Date Set assessment (an assessment protocol -MDS) with an Assessment Reference date (ARD) of 4/25/17 coded the resident as completing the BIMS and scoring 13 out of a possible 15. This indicated Resident #4's cognitive abilities for daily decision making was intact. The resident was also coded on the 4/25/17 quarterly MDS assessment as having no mood or behavior problems. She required set-up and supervision with bed mobility, transfers, dressing, eating, toileting, personal hygiene and bathing. The resident was also coded as occasionally incontinent of bowels and bladder. During an interview with Resident #4 on 6/7/17 at approximately 11:30 a.m., the resident stated she has never had the opportunity to participate in the development and/or revision of her person-centered plan of care. An interview was conducted with the MDS Coordinator on 6/7/17 at approximately 2:50 p.m. The MDS Coordinator provided copies of the care plan invitations delivered to Resident #4 alerting her of her planned care plan conferences. The copies of the care plan invitations indicated the resident's most recent care plan conferences were held 5/4 /17 and 2/1/17. The document titled Consulate Care Conference record dated 2/2/17 listed no attendees. The comment documented on the form read; interdisciplinary team met, resident and family invited but did not attend. Care plan reviewed and updated. The copies of the care plan invitations were shared with Resident #4, to determine if she indeed had been invited and thought the document was something else. The resident showed the surveyor a large stack of meal tickets she had collected during her stay at the facility. The resident then stated she keeps everything and she had never received or seen the document titled care plan invitation. The resident further stated her sister/resident representative had never shared with her she had attended such a meeting either and she felt her that was something her sister would have shared with her. The facility's policy titled Care Plan Invitation with an effective date of 11/30/14 read: the resident and the resident's responsibility party or legal representative must be invited to attend each of the interdisciplinary care planning conferences for the specified resident. The Executive Director and Director of Clinical Services will designate a staff member who will be responsible for completing the care plan invitations, for delivering an invitation to the resident, mailing an invitation to the responsible party or legal representative and for attending the care plan meeting. The facility designee will mail an original care plan conference invitation to the resident's responsible party or legal representative seven days prior to the date of the conference. A copy of the invitation will be attached to the care plan as verification that it was sent. The facility designee will deliver an original care plan conference invitation to the resident five days prior to the date of the conference; unless he/she has been deemed legally incompetent or had documentation by the physician indicating that he/she is medically incompetent. A copy of the invitation will be attached to the care plan as verification that it was delivered. On 6/8/17 at approximately 1:30 p.m., the above findings were shared with the Executive Director and Director of Clinical Services. No additional information was provided.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0253 (Tag F0253)

Minor procedural issue · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on general observations of the facility, maintenance services were not provided to ensure a functioning interior in reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on general observations of the facility, maintenance services were not provided to ensure a functioning interior in resident rooms and bathrooms on 4 of 4 units of the nursing facility. The findings include: On 6/8/17 at 11:30 a.m., during general observations with the Director of Maintenance and Director of Housekeeping, the following maintenance issues were identified: In room [ROOM NUMBER]: Ceiling tile in the corner of the room near the right side of the window was falling through. The Maintenance Director stated he was not aware of the ceilings condition. The caulking around the toilet was heavily stained with a dark brown build up material. Most of caulking around the older toilets on Unit 1 A, 2A, 1B and 2B were in the same condition. The Maintenance Director stated he would have the caulking removed, floor cleaned and toilets re-caulked. room [ROOM NUMBER]: The Formica trim was pulled away from under the sink. The Maintenance Director stated he was not aware of the problems with the sink, but stated all the caulking would be replaced because there were several toilets that needed attention. In room [ROOM NUMBER] A bed: A chipped floor tile was identified on the side of the bed the resident entered and exited. In room [ROOM NUMBER] Private room, an approximate 12 inch by 12 inch hole was identified on the left wall as one entered the room. The Maintenance Director stated, Holy Cow, I did not know about this. We will immediately fix this. It is not in the Maintenance Repair Log Book. The resident in the room stated, This hole has been here and I thought someone would have already reported this as they came in and out of my room. The sink in the Shower Room on Unit 1A was loose, coming away from the wall. The Maintenance Director stated he would immediately fix and secure it. He stated this issue was not entered in the Maintenance Repair Log Book. The Shower Room on Unit 1B was observed to have a 24 inch by 24 inch hole in the ceiling to the right as you entered the Shower Room. The Maintenance Director stated an entire section of the ceiling would have to be torn out appropriately 10 feet long and 15 feet wide. During the above tour of the building, the Maintenance Director stated he made daily rounds on all units, checked standard things like Heating and Air Conditioning Units, bathroom fixtures and toilets, furnishings, water temperatures, laundry rooms, building exterior, boiler rooms, as well as the Maintenance Repair logs, but did not now about the issues brought to his attention during tour with the surveyor. On 6/8/17 at approximately 2:30 p.m., the Administrator was made aware of the aforementioned maintenance issues identified during the general observation tour. She stated the areas would be addressed and repairs would be made. The policy titled Maintenance dated 11/30/14 indicated the facility's physical plane and equipment would be maintained through a program of preventative and maintenance and prompt action to identify area/items in need of repair.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 1 life-threatening violation(s), 2 harm violation(s). Review inspection reports carefully.
  • • 54 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $13,397 in fines. Above average for Virginia. Some compliance problems on record.
  • • Grade F (1/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Consulate Health Care Of Norfolk's CMS Rating?

CMS assigns CONSULATE HEALTH CARE OF NORFOLK an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Virginia, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Consulate Health Care Of Norfolk Staffed?

CMS rates CONSULATE HEALTH CARE OF NORFOLK's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 50%, compared to the Virginia average of 46%.

What Have Inspectors Found at Consulate Health Care Of Norfolk?

State health inspectors documented 54 deficiencies at CONSULATE HEALTH CARE OF NORFOLK during 2017 to 2024. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, 49 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Consulate Health Care Of Norfolk?

CONSULATE HEALTH CARE OF NORFOLK is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CONSULATE HEALTH CARE/INDEPENDENCE LIVING CENTERS/NSPIRE HEALTHCARE/RAYDIANT HEALTH CARE, a chain that manages multiple nursing homes. With 222 certified beds and approximately 192 residents (about 86% occupancy), it is a large facility located in NORFOLK, Virginia.

How Does Consulate Health Care Of Norfolk Compare to Other Virginia Nursing Homes?

Compared to the 100 nursing homes in Virginia, CONSULATE HEALTH CARE OF NORFOLK's overall rating (1 stars) is below the state average of 3.0, staff turnover (50%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Consulate Health Care Of Norfolk?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, and the below-average staffing rating.

Is Consulate Health Care Of Norfolk Safe?

Based on CMS inspection data, CONSULATE HEALTH CARE OF NORFOLK has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Virginia. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Consulate Health Care Of Norfolk Stick Around?

CONSULATE HEALTH CARE OF NORFOLK has a staff turnover rate of 50%, which is about average for Virginia nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Consulate Health Care Of Norfolk Ever Fined?

CONSULATE HEALTH CARE OF NORFOLK has been fined $13,397 across 1 penalty action. This is below the Virginia average of $33,213. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Consulate Health Care Of Norfolk on Any Federal Watch List?

CONSULATE HEALTH CARE OF NORFOLK is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.