WEBSTER HEALTHCARE CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Webster Healthcare Center in Cowen, West Virginia has an excellent Trust Grade of A, indicating a high level of care and service. They rank #13 out of 122 facilities in the state, placing them in the top half, and they are the only nursing home in Webster County. The facility is stable, with no increase in issues reported over the past two years, maintaining six concerns, all minor in nature. While staffing is average with a rating of 3 out of 5 stars and a turnover rate of 44%, they do have less RN coverage than 79% of their peers, which is concerning since registered nurses play a crucial role in resident care. Specific incidents included a lack of activities for residents and failures to implement prescribed contracture care devices for at least one resident, highlighting areas where improvements are needed despite their overall positive reputation.
- Trust Score
- A
- In West Virginia
- #13/122
- Safety Record
- Low Risk
- Inspections
- Holding Steady
- Staff Stability ○ Average
- 44% turnover. Near West Virginia's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most West Virginia facilities.
- Skilled Nurses ○ Average
- Each resident gets 30 minutes of Registered Nurse (RN) attention daily — about average for West Virginia. RNs are the most trained staff who monitor for health changes.
- Violations ○ Average
- 6 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
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5-Star Quality Measures · Strong clinical quality outcomes
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Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (44%)
4 points below West Virginia average of 48%
Facility shows strength in quality measures, fire safety.
The Bad
Near West Virginia avg (46%)
Typical for the industry
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 6 deficiencies on record
Sept 2024
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on observation, record review, and staff interview the facility failed to implement a care plan related to contracture devices. This failed practice was found true for (1) one of (4) four reside...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on observation, record review and staff interview the facility failed to follow physician's orders related to contracture devices. This failed practice was found true for (1) one of (4) four res...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0679
(Tag F0679)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and staff interview the facility failed to provide an activity program to meet the needs and...
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Dec 2022
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
.
Based on medical record review and staff interview, the facility failed to revise the comprehensive care plan in the area of contractures. This was true for one (1) of two (2) residents reviewed for...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
.
Based on observation and staff interview, the facility failed to ensure the resident environment over which it had control was as free from accident hazards as possible. The doors to four (4) rooms ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0810
(Tag F0810)
Could have caused harm · This affected 1 resident
.
Based on observation, record review, and staff interview, the facility failed to ensure residents were provided with assistive devices at meals as ordered. Resident #45 was not provided with a straw...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (90/100). Above average facility, better than most options in West Virginia.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most West Virginia facilities.
- • 44% turnover. Below West Virginia's 48% average. Good staff retention means consistent care.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Webster Healthcare Center's CMS Rating?
CMS assigns WEBSTER HEALTHCARE CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within West Virginia, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Webster Healthcare Center Staffed?
CMS rates WEBSTER HEALTHCARE CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 44%, compared to the West Virginia average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Webster Healthcare Center?
State health inspectors documented 6 deficiencies at WEBSTER HEALTHCARE CENTER during 2022 to 2024. These included: 6 with potential for harm.
Who Owns and Operates Webster Healthcare Center?
WEBSTER HEALTHCARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by COMMUNICARE HEALTH, a chain that manages multiple nursing homes. With 60 certified beds and approximately 58 residents (about 97% occupancy), it is a smaller facility located in COWEN, West Virginia.
How Does Webster Healthcare Center Compare to Other West Virginia Nursing Homes?
Compared to the 100 nursing homes in West Virginia, WEBSTER HEALTHCARE CENTER's overall rating (5 stars) is above the state average of 2.7, staff turnover (44%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Webster Healthcare Center?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Webster Healthcare Center Safe?
Based on CMS inspection data, WEBSTER HEALTHCARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in West Virginia. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Webster Healthcare Center Stick Around?
WEBSTER HEALTHCARE CENTER has a staff turnover rate of 44%, which is about average for West Virginia nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Webster Healthcare Center Ever Fined?
WEBSTER HEALTHCARE CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Webster Healthcare Center on Any Federal Watch List?
WEBSTER HEALTHCARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.