POCAHONTAS CENTER

5 EVERETT TIBBS ROAD, MARLINTON, WV 24954 (304) 799-7375
For profit - Corporation 68 Beds GENESIS HEALTHCARE Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
0/100
#112 of 122 in WV
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Pocahontas Center in Marlinton, West Virginia has received a Trust Grade of F, which indicates significant concerns about the quality of care. Ranking #112 out of 122 facilities in the state places it in the bottom half, and it is the only nursing home in Pocahontas County, meaning families have no local alternatives. The facility is worsening, with issues increasing from 9 in 2023 to 25 in 2024. Staffing is a concern with a rating of 1 out of 5 stars and a turnover rate of 46%, which is average for the state, suggesting that staff may not be consistently familiar with residents’ needs. There have been serious incidents, including one resident exhibiting abusive behaviors towards others and a lack of appropriate safety measures in the laundry room, raising significant safety concerns. Despite these weaknesses, the quality measures rating is 4 out of 5 stars, indicating some positive aspects of resident care. However, the high fines of $176,498, which are higher than 97% of facilities in West Virginia, further highlight ongoing compliance issues.

Trust Score
F
0/100
In West Virginia
#112/122
Bottom 9%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
9 → 25 violations
Staff Stability
⚠ Watch
46% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
⚠ Watch
$176,498 in fines. Higher than 83% of West Virginia facilities, suggesting repeated compliance issues.
Skilled Nurses
○ Average
Each resident gets 30 minutes of Registered Nurse (RN) attention daily — about average for West Virginia. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
38 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★☆
4.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2023: 9 issues
2024: 25 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

1-Star Overall Rating

Below West Virginia average (2.7)

Significant quality concerns identified by CMS

Staff Turnover: 46%

Near West Virginia avg (46%)

Higher turnover may affect care consistency

Federal Fines: $176,498

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: GENESIS HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 38 deficiencies on record

1 life-threatening
Aug 2024 25 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview the facility failed to ensure residents were free from abuse from other residents. ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview the facility failed to ensure residents were free from abuse from other residents. Beginning on 04/19/23 Resident #20 began displaying physical, verbal and sexually abusive behaviors towards residents and staff. A review of the record found at least 20 noted incidents of such behavior. The abusive behavior was not consistently reported as required, the physician and responsible party was not consistently notified, the victims were not consistently identified, and interventions were not consistently put into place to prevent the abuse from reoccurring. Resident #20 still currently resides at the facility and has had documented episodes of said behaviors as recent as 07/05/24. The State Agency (SA) determined this put more than a limited number of Residents currently residing in the facility at risk for immediate serious harm and/or death and constitutes an Immediate Jeopardy (IJ) situation. The facility was notified of the IJ at 2:09 PM on 07/30/24. The abatement plan of correction (POC) was submitted and accepted by the state agency at 4:07 PM on 07/30/24. The POC read as follows: F600 Resident #20 was placed on one to one on 07/30/24 at 2 PM All residents of the facility have the potential to be affected. The Director of Nursing (DON)/designee interviewed residents with Brief Interview for Mental Status (BIMS) of 7 (seven) or below if the resident permitted for potential sexual, verbal and physical abuse on 07/30/24 with any corrective action immediately upon discovery. Re-education was provided by the Director of Nursing (DON)/designee to all employees on 07/30/24 to ensure allegations of sexual, verbal, physical abuse are identified, immediate intervention put in place to prevent reoccurrence, immediately reported to the appropriate states agencies and thoroughly investigated. A post-test to validate understanding. Any employees ot available during this time frame will be provided re-education, including post-test upon the beginning of next shift to work. New employees will be provided education, including post-test during orientation by the DON/designee. The Director of Nursing (DON)/designee will monitor progress notes starting on 07/30/24 to ensure that allegations of sexual, verbal, physical abuse have been correctly identified, reported in a timely manner and appropriate intervention put in place to prevent the reoccurrence daily across all shifts for 2 (two) weeks including weekends and holidays, then 3 (three) times a week for 2 weeks then randomly thereafter. Results of monitors will be reported by the Director of Nursing (DON)/designee monthly to the Quality Improvement Committee (QIC) for any additional follow-up and or in-servicing until the issue is resolved, then randomly thereafter as determined by the QIC committee. On 07/31/24 at 4:31 PM after interviews with staff to confirm the receipt of and understanding education and observation of the implementation of the abatement POC, the IJ was abated. The IJ started on 07/30/24 and ended on 07/31/24. Resident identifier: Resident #20, Resident #22, Resident #62. Facility Census: 67 Findings Include: a) Resident #20 On 07/29/24 at approximately 3:15 PM, a review of the facility reported incidents (FRI), it was discovered a FRI had been submitted for Resident #22. During the review of this FRI, it was noted on 07/02/24 at 6:15 PM, Resident #20 was witnessed grabbing Resident #22's breast. Nurse Aide (NA) #62 and NA #40 witnessed the incident, separated and redirected the residents, and immediately reported the incident to Licensed Practical Nurse (LPN) #20. A review of the FRI revealed the following 5 (five) day was submitted as a summary of the incident and read as follows: On July 2, 2024 at approximately 6:15 PM, Resident #20 was witnessed grabbing Resident #22's breast. NA #62 and NA #40 witnessed the incident, separated and redirected the residents, and immediately reported to LPN #20. Resident #22 is a [AGE] year-old female resident who was admitted to (Name of Facility) on September 13, 2017. The resident has diagnoses of dementia, Alzheimer's disease, unspecified psychosis and wandering. Resident #22 is ambulatory, frequently wanders and ambulates about the facility ad lib. The resident does not retain the capacity to make healthcare decisions and her son is the health care surrogate and conservator. Resident #20 is a [AGE] year-old male resident who was admitted to (Name of Facility) September 9, 2022. The resident has diagnoses of dementia and Alzheimer's disease. Resident #20 has a history of sexual behaviors and inappropriately touching other residents, visitors and staff. The resident utilizes a wheelchair and independently locomotion about the facility ad lib. Resident #20 does not retain capacity to make health care decisions and his daughter is Medical Power of Attorney (MPOA). A head-to-toe check was performed on Resident #22 following the incident on 07/02/24 and no injuries or skin issues were observed. The resident did not exhibit any emotional or psychological distress or change in behaviors. Resident #20 was immediately placed under every 15 minute checks for 72 hours following the incident. A urinalysis was collected during the evening of 07/02/24 and was negative for Urinary Tract Infection. Meditelecare Psych was notified of the incident on 07/02/24 and evaluated the resident in house on 07/03/24. A recommendation to increase Celexa to 30 milligrams (mg) by mouth daily. This recommendation was reviewed with Medical Director and orders were completed. All interviewable residents were interviewed. One resident did say Resident #20 touched her leg but was not in a sexual way, no other residents had any concerns. This was reported to all appropriate agencies. The perpetrator was placed on every 15 minute checks. Skin checks were performed on all non-interviewable residents. No signs of abuse were identified. The care plan of both residents were reviewed and updated to reflect changes. On 07/29/24 at 7:41 PM, a record review was conducted for Resident #20 which revealed multiple entries of documentation related to Resident #20's behaviors of verbal, physical and sexual aggression towards facility staff and other residents residing in the facility. The following documentation was noted to be dated for 05/08/23 at 06:44 PM: Resident yelling and was rude to staff and other residents this afternoon. Redirected and resident continued to yell. Further review of Resident #20's medical record revealed escalating behavioral disturbances. The following notes were present in Resident #20's medical record: -- 04/19/23 at 9:09 AM. Resident was in dinning room with other resident talking vulgar to her. Kept telling her he wanted her pussy. Female resident removed from situation and Resident #20 was told he can not talk to other residents that way. Will continue to monitor closely. No physician or POA notification documented. -- 04/22/23 at 2:00 PM. Resident was removed from dining room for threatening to hit another resident. Resident was in hallway in WC and started yelling cuss words, saying I don't give a fuck, I'll knock the hell outta you. When nurse ask resident what was wrong, He replied I don't give a fuck. Resident was ask to stop cussing and to go to his room to cool off for his safety and others. No physician or POA notification documented. --. 07/28/23 at 12:52 PM. Resident refused care this a.m. Resident cussing at staff and residents, calling them names. Resident redirected and situation resolved. No physician or POA notification documented. -- 08/13/23 at 12:07 PM. Resident has been obnoxious to the staff and residents. Resident has hassled a resident multiple times by following, stomping his feet near her, verbally aggravating and asking for a kiss from her. He has badgered staff for coffee, milk and sugar throughout the morning not waiting for staff to meet his request before growing louder and more commanding. No physician or POA notification documented. -- 08/13/23 at 4:18 PM. Resident was observed by this nurse to be making rude and inappropriate hand gestures and sounds as a young, teenage girl visiting in the facility. He continued to talk about this teenager, attempting to get another resident to engage in conversation about what he wanted to do to her, and on and on. This nurse interrupted the conversation, telling the resident to stop the conversation, that it was not appropriate and not accepted. No physician or POA notification documented. -- 08/15/23 at 09:34 PM. Resident has been very rude and disrespectful this eves caught grabbing an other resident breast. When confronted became very angry cursing staff. Then asked CNA to suck his Dick. Then he asked CNA repeatedly if she wanted to party. Resident was educated on this and asked to go to his room. At this time resting quietly. Will continue to monitor closely. No physician or POA notification documented. -- 08/16/23 at 11:49 PM. attempting to go into a female residents room, grabbing at another female resident. Trying to kick and hit this nurse. Cursing and yelling. No physician or POA notification documented. -- 08/16/23 at 3:53 PM. Nursing staff witnessed resident groping another female residents private area and grabbing her butt. The female resident attempted to walk away from resident, but was grabbed by the waist and continuously being groped at her private areas and butt. Nursing staff yelled the residents name to attempt to gain his attention. Resident did let the female resident go, but attempted to scoot in his wheelchair attempting to grab at female resident as she continued to walk away. When nursing staff arrived to the resident, he was assisted in his wheelchair away from the female resident. Nursing staff attempted to redirect resident, but resident yelled Shut the fuck up and go to hell. Nursing administrator was notified of the occurrence and did speak with resident with an RN as a witness. On call psych notified and was set up with an apt for tomorrow morning. Order to call PMH on call provider. Spoke with Summer, and she states she will speak with provider and call back. After speaking with PMH provider, order to continue with current medications, keep Psych apt tomorrow and continue to monitor and redirect additional behaviors. -- 08/16/23 at 06:52 PM. Kitchen staff reported to nursing staff that she was in the kitchen wrapping silverware when she heard a female yelling help help when kitchen staff went to see what the issue was, she witnessed resident groping a female resident, touching her breast and private areas. States resident had female resident pinned where she could not get away from him. When the kitchen staff was able to get to the female resident, resident did let her pass by. Administrator notified of occurrence. No physician or POA notification documented. -- 08/17/23 at 11:24 AM. Resident refused a.m. medications. Resident cussing at nurse when trying to administer medications. Resident attempting to touch visitors. No physician or POA notification documented. -- 08/17/23 at 7:26 PM. Resident had behaviors this PM. touching and inappropriate touching of female residents and staff. Dr. (Last name of physician) in new orders. #1 Increase Celexa to 40 milligrams (mg) by mouth every day. POA informed of behaviors and medication changes. -- 08/18/23 at 10:52 AM. eINTERACT Summary for Providers noted Resident #20 was demonstrating physical aggression, verbal aggression and other behavioral symptoms. In addition, it stated, Resident making sexual gestures and vulgar comments to staff and residents. Redirected, unsuccessful. Resident was placed on one on one and behaviors continued. No physician or POA notification documented. -- 08/26/23 at 04:55 PM. Staff found resident at the supply door, blocking exit of female resident, he would not let her get away from him. One on one in place for safety of residents. Resident redirected to another area of building and offered coffee. No physician or POA notification documented. -- 08/26/23 at 07:19 PM. Resident attempting to isolate female resident and not allow them to leave his presence. Staff observed this behavior and intervened on behalf of female resident, providing her with egress. No physician or POA notification documented. --09/13/23 at 09:22 AM. Physical behaviors, directed towards others occurs daily or almost every day. Verbal behaviors, directed towards others occurs daily or almost every day. -- 10/16/23 at 09:06 PM. Escalation of inappropriate behavior, grabbing at staff and other residents, masturbating in front of staff, sexual comments, picking his pants leg up to show his penis. No physician or POA notification documented. -- 02/25/24 at 08:50 PM. Resident chasing women down the hall yelling come back here, hit another resident . cursing at staff. No physician or POA notification documented. -- 05/18/24 at 12:12 PM. Certified Nursing Assistant (CNA) reported to nursing that resident grabbing staff and a resident and making lewd comments. Redirected resident will report to oncoming shift. No physician or POA notification documented. -- 06/02/24 at 10:00 PM. resident chasing women residents, trying to grab them inappropriately and trying to touch staff inappropriately. No physician or POA notification documented. -- 07/05/24 at 08:30 PM. resident continues to make sexual comments to staff and argue with residents. No physician or POA notification documented. In addition to the above mentioned documentation, Resident #20's diagnosis list, orders and care plan was reviewed. On 07/30/24 at approximately 10:00 AM, a review of the investigation conducted by facility staff related to the incident that occurred on 07/02/24 in regards to Resident #22 was conducted which revealed interviews with all licensed nursing staff. In review of the interviews, the question Are you aware of sexual abuse occurring at this facility? was answered No by all licensed nursing staff. No interviews of CNA's were present. These interviews were conducted by RN #33. On 07/30/24 at approximately 11:30 AM, a review of the facility Policy and Procedure entitled, Abuse Prohibition was performed. This policy and procedure was noted to state that the facility will implement an abuse prohibition program through screening of potential hires, training of employees, prevention of occurrences, identification of possible incidents or allegations which need investigation, investigation of incidents and allegation, protection of residents during investigations and reporting of incidents, investigations and Center response to the results of their investigations. In addition the policy and procedure states that the facility will identify, correct and intervene in situations in which abuse, neglect, and/or misappropriation of resident property is more likely to occur. Furthermore this policy and procedure states that all suspected abuse must be reported to the physician and the resident's family. The policy and procedure also states that the facility who has identified a resident who has in any was threatened or attacked another will be removed from the setting or situation and investigation will be completed. That immediately upon [NAME] information concerning a report of suspected or alleged abuse, mistreatment or neglect, the Administrator or designee will perform the following: 1. Report the allegation involving abuse (physical, verbal, sexual, mental) not later than 2 (two) hours after the allegation is made. 2. Report allegations to the appropriately state and local authority(s) involving neglect, exploitation or mistreatment (including injuries of unknown source), suspected criminal activity, and misappropriation of resident property, not later that 2 (two) hours after the allegation is made. 3. Initiate an investigation within 24 hours of allegation of abuse. 4. The Center will protect residents from further harm during the investigation. On 07/30/24 at 12:38 PM, an interview was conducted with RN #28 who acknowledged she was aware of Resident #20's verbal, physical and sexual behaviors, stating that Resident #20 self propels in his wheelchair and that it is absolutely best to keep eyes on him. On 07/30/24 at approximately 12:45 PM, an interview was conducted with RN #30 who acknowledged she was aware of Resident #20's verbal, physical and sexual behaviors. On 07/30/24 at approximately 01:10 PM, an interview was conducted with RN #32 who stated that she attends the facility morning clinical meeting and acknowledged she was aware of Resident #20's behaviors because it had been discussed. On 07/30/24 at approximately 01:20 PM, an interview was conducted with Resident #62. At this time, Resident #62 stated that she is afraid of Resident #20. Resident #62 reported that Resident #20 had a reputation of touching women. Resident #62 stated she had reported Resident #20 had entered her room one night and touched her leg and tried to get into bed with her. Resident #62 further stated that when she asked Resident #20 to leave he refused, Resident #62 stated she then called the nurse who came and got Resident #20. Resident #62 reported that she has witnessed Resident #20 touching other residents in the breast and groin area. On 07/30/24 at 01:33 PM, an interview was conducted with RN #33, who was documented as having performed the investigation into the incident involving Resident #20 and Resident #22 When this Surveyor questioned RN #33. This Surveyor asked why the interviews she conducted stated no licensed nursing staff were aware of sexual abuse occurring in the facility when 2 (two) RN's interviewed today stated they were. RN #33 responded, I can't answer why they would each tell us something different. This Surveyor then asked RN #33 if she questioned CNA's and other facility staff related to witnessing abuse by Resident#20 due to CNA's reporting the incident. RN #33 responded I didn't interview CNA's or other staff to see if they witnessed abuse by Resident #20. At this time, RN #33 verbalized she had been in her current position for approximately 1.5 years and that she, among other RN's, were responsible for reading the facility progress notes prior to morning clinical meeting and she is unaware of the above documented allegations of abuse by Resident #20. The corporate Clinical Lead Nurse was present for this interview. Immediately upon discovering the above mentioned occurrences of abuse placed Resident #20 on one to one observation. On 07/30/24 at 2:39 PM, an interview with the facility corporate Clinical Lead Nurse was conducted, in which she acknowledged the following: 1. The facility was unable to identify the resident's in the above mentioned progress notes. 2. No investigations had been performed related to these incidents. 3. No follow-up assessments had been conducted to assess for the psychosocial well-fare of these residents. 4. These incidents had not been reported or investigated by the facility as indicated in the facility Policy and Procedure entitled Abuse Prohibition. 5. Resident #20 frequently refused medication for his behavioral disturbances. 6. The facility policy and procedure entitled, Abuse Prohibition had not been implemented in this occurrences. 7. The facility failed to notify the physician and POA for all occurrences. 8. The facility failed to keep the residents safe from verbal, physical and sexual abuse. 8. These incidents and the verbal, sexual and physical abuse had not been taken to Quality Improvement Committee (QIC). No further information was provided prior to the end of the survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

. Based on observation and staff interview the facility failed to provide a dignified dining experience for a resident while assisting them to eat. This was a random opportunity of discovery during th...

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. Based on observation and staff interview the facility failed to provide a dignified dining experience for a resident while assisting them to eat. This was a random opportunity of discovery during the long term care survey process and was true for Resident #7. Resident Identifier: #7. Facility Census: 67. Findings include: a) Resident #7 On 07/29/24 at 1:56 PM, Registered Nurse (RN) #26 was observed standing over Resident #7 on the left side of the resident's bed as she was assisting him to eat. It was observed Resident #7 had a laptop sitting on the over the bed table along with his dinner tray. It was further observed there was an empty chair available to use sitting at the right side of the bed. On 07/29/24 at approximately 1:55 PM, during an interview with Clinical Reimbursement Coordinator Registered Nurse (CRC RN) #32 she stated RN #26 is new and should not be doing that. On 07/29/24 at approximately 1:57 PM, during an interview with RN #26 she agreed she should not be standing over the resident but was concerned with his computer being on the over the bed table with the dinner tray. RN #26 then stated she would move the empty chair to the right of the bed so she could assist the resident with his meal while being seated in the chair.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview the facility failed to ensure Resident #60 had documentation related to the provision of information provided to Resident #60 and/or Resident #60's represe...

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. Based on record review and staff interview the facility failed to ensure Resident #60 had documentation related to the provision of information provided to Resident #60 and/or Resident #60's representative related to advanced directives. This was true for 1 (one) of 7 (seven) residents reviewed in the Long Term Survey Process. Resident identifier: Resident #60. Facility Census: 67. Findings include: a) Resident #60 On 07/29/24 at 11:47 AM, a record review was conducted for Resident #60 revealing the absence of an Advanced Directive. On 07/31/24 at 4:24 PM, an interview was conducted with Employee #33. At this time, Employee #33 acknowledged no documentation was present to show Resident #60 and/or Resident #60's representative had been provided information related to implementing an Advanced Directive and the facility did not have documentation of an Advanced Directive for Resident #60. Employee #33 stated a call had been placed to Resident #60's representative and Resident #60's representative wanted Resident #60 to remain a Do Not Resuscitate (DNR) at this time. In addition, Employee #33 stated a care plan meeting had been scheduled for Resident #60 in which Resident #60's representative would be attending to review and discuss this further.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation and staff interview the facility failed to provide the Resident the right to a safe, clean, comfortable a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation and staff interview the facility failed to provide the Resident the right to a safe, clean, comfortable and homelike environment. Resident Identifier: Room #A1-1 and B9-1. Facility Census: 67 Findings Include: a) Room A1-1 On 07/29/24 at 9:56 AM, it was observed that room A1-1 had two (2) soiled privacy curtains in the room. One had a brown substance on it and the other had a brown substance and red spots. On 07/30/24 at 10:21 AM, it was observed and noted that the curtains were still in the room. This was confirmed with Registered Nurse #28 and Corporate Clinical Lead on 07/30/24 at 10:03 AM. b) Unit B room [ROOM NUMBER] A During a tour of the facility on 07/29/24 at approximately 9:08 AM of Unit B, the bed side night stand for room [ROOM NUMBER] A was observed to have one third (1/3) of the top surface laminate to be torn off leaving rough edges and the underneath particle board exposed. During an interview with Registered Nurse (RN) #28 on 07/29/24 at approximately 9:30 AM, RN #28 agreed that the surface exposed from the laminate missing was not safe for the resident as it left rough areas that could potentially cause skin tears and that is wasn't pleasant for a home like environment.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on medical record review and staff interviews the facility failed to notify to the ombudsman of a resident transfer/disc...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on medical record review and staff interviews the facility failed to notify to the ombudsman of a resident transfer/discharge to the hospital. This was true for one (1) of three (3) residents reviewed for hospitalizations during the long term care survey process. Resident Identifiers: Resident #68. Facility Census: 67. Findings include: a) Resident #68 During a medical record review for Resident #68 on 07/30/24 at 7:30 AM it was identified the resident had a change in condition for abnormal vital signs and an order was received to transfer the resident out to the hospital on [DATE]. With further review of the medical record a notification to the Ombudsman was not found During an interview with the facility Clinical Reimbursement Coordinator #32 on 07/31/24 at approximately 9:30 AM the CRC stated, the Ombudsman notification was a responsibility of the Social Worker who is out on medical leave. CRC #32 stated, this notification was not completed. She further stated she would reach out to the Ombudsman and initiate the notifications in the absence of the Social Worker.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on medical record review and staff interviews the facility failed to notify resident representatives of the bed hold pol...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on medical record review and staff interviews the facility failed to notify resident representatives of the bed hold policy at the time of transfer/discharge. This was true for two (2) of two (2) residents reviewed for transfers/discharges during the long term care survey process. Resident Identifiers: Resident #68 and Resident #51. Facility Census: 67. Findings include: a) Resident #68 During a medical record review for Resident #68 on 07/30/24 at 7:30 AM it was identified the resident had a change in condition for abnormal vital signs and an order was received to transfer the resident out to the hospital on [DATE]. Further review of the medical record found the record was void of a bed hold notification to the medical power of attorney (MPOA) for this discharge. During an interview with the facility admission Director (AD) #36 on 07/30/24 at 3:47 PM, the AD stated the bed hold notification had not been completed with this transfer and further stated it should have been but did not know why it wasn't. b) Resident #51 During a medical record review for Resident #51 on 07/29/24 at 10:47 AM, it was identified the resident had a change in condition for vomiting what appears to be blood, and an order was received to transfer the resident out to the hospital on [DATE]. Futher review of the medical record found the record was void a bed hold notification for this resident transfer. On 07/31/24 at approximately 3:00 PM, a review of the policy and procedure entitled Discharge and Transfer was conducted, which revealed the facility must immediately inform in writing the resident and/or resident representative of a transfer in a language they are able to understand. On 07/31/24 at 3:30 PM, an interview was conducted with the facility Corporate Clinical Lead Nurse who acknowledged the bed hold notification had not been completed with this transfer and further stated it should have been but did not know why it wasn't.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview the facility failed to coordinate with the appropriate State-designated authority, to ensure that individuals with a mental disorder, intellectual disabili...

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. Based on record review and staff interview the facility failed to coordinate with the appropriate State-designated authority, to ensure that individuals with a mental disorder, intellectual disability or a related condition receives care and services in the most integrated setting appropriate to their needs when completing/revising a Pre-admission Screening and Resident Review (PASSR). This was true for three (3) of three (3) residents who had their PASSR's reviewed during the long term care survey process. Resident Identifiers: 57, 43, 16. Facility Census: 67. Findings Include: a) Resident #57 On 07/30/24 at 11:00 AM record review found Resident #57 had the following medical diagnosis: Schizoeffective Disorder Bipolar Type Onset 06/18/24 Unspecified Dementia Onset 10/06/23 Unspecified Psychosis Onset 10/06/23 Delirium Onset 06/18/24 Major Depressive Disorder Onset 10/06/23 Anxiety Disorder Onset 12/26/23 Review of the PASSR dated 06/13/24 found that the following medical diagnosis were not identified on the PASSR. Schizoeffective Disorder Bipolar Type Onset 06/18/24 Delirium Onset 06/18/24 Major Depressive Disorder Onset 10/06/23 Anxiety Disorder Onset 12/26/23 The above information was confirmed with Admissions Director on 07/30/24 at 12:00 PM who agreed that the additional medical diagnosis should be on the PASSR. b) Resident #43 On 07/30/24 at 11:30 AM record review found Resident #43 has the following medical diagnosis: Dementia Onset 01/26/23 Post Traumatic Stress Disorder Onset 01/26/23 Paranoid Schizophrenia Onset 01/26/23 Delusional Disorders Onset 01/30/24 Review of the PASSR dated 01/26/24 found that the following medical diagnosis were not identified on the PASSR. Post Traumatic Stress Disorder Onset 01/26/23 Paranoid Schizophrenia Onset 01/26/23 Delusional Disorders Onset 01/30/24 The above information was confirmed with Admissions Director on 07/30/24 at 12:00 PM who agreed that the additional medical diagnosis should be on the PASSR. c) Resident #16 On 07/30/24 at approximately 09:00 AM, a review of Resident #16's medical record was conducted. During this review, Resident #16 was noted to have the following diagnoses: 1. Post Traumatic Stress Disorder, Chronic. Dated: 03/20/24. 2. Unspecified Dementia, mild with other behavioral disturbance. Dated: 03/20/24. 3. Schizoaffective Disorder, unspecified. Dated: 03/20/24. 4. Bipolar Disorder, unspecified. Dated: 03/20/24. 5. Major Depressive Disorder, single episode, unspecified. Dated: 03/20/24. In addition, a review of Resident #16's Preadmission Screening and Resident Review form (PASARR) dated 03/19/24 was conducted revealing the absence of the following diagnoses: 1. Post Traumatic Stress Disorder, Chronic. Dated: 03/20/24. 2. Bipolar Disorder, unspecified. Dated: 03/20/24. On 07/31/24 at 12:20 PM, an interview was conducted with the facility Corporate Clinical Lead Nurse who acknowledged that Resident #16's PASARR was inaccurate and a new one should have been completed and submitted to the appropriate state agency.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview the facility failed to monitor potential triggers for a resident diagnosed with Post Traumatic Stress Disorder. This was true for 1 (one) of 1 (one) reside...

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. Based on record review and staff interview the facility failed to monitor potential triggers for a resident diagnosed with Post Traumatic Stress Disorder. This was true for 1 (one) of 1 (one) resident's reviewed for the Long Term Care Survey Process. Resident identifier: Resident #16. Facility census: 67. Findings include: a) Resident #16 On 07/30/24 at approximately 9:00 AM, a review of Resident #16's medical record was conducted. During this review, Resident #16 was noted to have the following diagnoses: 1. Post Traumatic Stress Disorder, Chronic. Dated: 03/20/24. 2. Unspecified Dementia, mild with other behavioral disturbance. Dated: 03/20/24. 3. Schizoaffective Disorder, unspecified. Dated: 03/20/24. 4. Bipolar Disorder, unspecified. Dated: 03/20/24. 5. Major Depressive Disorder, single episode, unspecified. Dated: 03/20/24. In addition, Resident #16 was noted to be receiving the following psychotropic medication: 1. Fluphenazine 2.5 milligrams (MG). Give 1 (one) tablet by mouth three times a day for schizoaffective disorder. 2. Seroquel 200 mg. Give 1 (one) tablet by mouth at bedtime for schizoaffective disorder. Furthermore, a review of Resident #16's medication administration record (MAR) was performed which revealed no behavior monitoring being performed for the above medication and or diagnoses. A review of Resident #16's care plan revealed no care plan related to Resident #16's Post Traumatic Stress Disorder. On 07/31/24 at approximately 10:30 AM, a review of the facility policy and procedure entitled Behaviors: Management of Symptoms revealed staff will monitor for and document in the medical record any exhibited behavioral symptoms. In addition, the facility policy and procedure entitled Trauma Informed Care revealed that the facility will: 1. Identify triggers which may re-traumatize residents with a history of trauma. 2. Implement trigger specific interventions to decrease the residents exposure to triggers which may re-traumatize the resident. 3. Identify ways to mitigate or decrease the effect of the trigger on the resident. 4. These triggers and trigger specific interventions will be added to the residents care plan. On 07/31/24 at 12:20 PM, an interview was conducted the facility Corporate Clinical Lead Nurse who acknowledged Resident #16 was not assessed for potential triggers and that no care plan for Post Traumatic Stress Disorder existed for Resident #16.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview the facility failed to revise care plan to be resident specific when the residents ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview the facility failed to revise care plan to be resident specific when the residents care needs changed. This was true for two (2) of 23 sampled residents reviewed during the long term care survey process. Resident Identifier: #25 and #44. Facility Census: 67 Findings Include: a) Resident #25 On 07/31/24 at 2:58 PM record review of the comprehensive care plan for Resident #25 found that it had not been revised when they no longer was insulin dependent. The care plan (created on 11/16/23) focus for diabetes states Resident #25 is insulin dependent when in fact her Lantus insulin was discontinued on 07/25/24. This was confirmed with the Corporate Clinical Lead #75 on 07/31/24 at 3:30 PM who agreed the care plan should have been revised accordingly. b) Resident #44 On 07/29/24 at 9:45 AM observation shows Resident #44 is a frail, small resident. She is unable to speak loud enough to be heard. She is laying in a fetal position with contractures observed. On 07/30/24 at 1:55 PM record review shows that Resident #44 is a [AGE] year old hospice resident as of 06/18/24. The Resident is bed bound and at end of life. The current care plan states: (Resident name) prefers to be self directed in her room but will attend some activities. .requested that she attend most or all out of room activities (Resident name) has an unstagable pressure injury Keep appointments with (local hospital) wound clinic as scheduled Resident requires assistance for ADLs related to . :Meals in the dining room Resident will remain able to feed herself through next quarter Encourage and facilitate (Resident name) activity preference reading her kindle and Pocahontas Times. Administer diuretic as ordered Obtain skilled PT/OT evaluation to improve functional mobility PRN Based on the observations and record review the above care plan focuses are not resident specific for Resident #44. This was confirmed with the Corporate Clinical Lead #75 on 07/31/24 at 3:30 PM who agreed the care plan should have been revised accordingly.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview the facility failed to follow Physician orders related to reporting elevated blood glucose levels. This was a random oppurtunity for discovery and was true...

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. Based on record review and staff interview the facility failed to follow Physician orders related to reporting elevated blood glucose levels. This was a random oppurtunity for discovery and was true for Resident #25. Resident Identifier: #25 Facility Census: 67 Findings Include: a) Resident #25 On 07/31/24 at 4:16 PM record review found, Resident #25 has the following orders: Monitor blood sugars twice weekly at 6:30 am. Notify Physician if less than (<) 60 or greater than (>)300 one time a day every Wednesday and Sunday for signs and symptoms of hyper or hypo glycemia diaphoresis changes of level of conscience. Documentation shows the following dates the blood glucose was out of range and not reported to the physician as ordered. 04/23/24 309 milligrams per deciliter (mg/dl 04/24/24 345 mg/dl 04/25/24 306 mg/dl 04/26/24 349 mg/dl The above information was confirmed on 08/01/24 at 9:00 AM with Corporate Clinical Lead #75 who agreed all of the elevated blood glucose levels should have been reported to the Physician. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

. Based on observation and staff interview the facility failed to ensure a resident who is incontinent of bladder received timely appropriate incontinence care. This was true for 1 (one) of 1 (one) re...

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. Based on observation and staff interview the facility failed to ensure a resident who is incontinent of bladder received timely appropriate incontinence care. This was true for 1 (one) of 1 (one) residents reviewed for the Long Term Care Survey Process. Resident identifer: Resident #60. Facility Census: 67. Findings include: a) Resident #60 On 07/29/24 at 9:17 AM, an interview and observation was conducted with Resident #60. At this time Resident #60 indicated he was incontinent, stating Somebody was supposed to come clean me up, but I don't know how long before she gets here. This Surveyor asked Resident #60 if he had used his call bell to alert staff incontinence care was needed. Resident #60 stated he had, and some staff came in an turned it off and told me they would be back after the lunch trays were picked up At this time, this Surveyor walked out of Resident #60's room and spoke with Employee #43 who was outside of Resident #60's room. This Surveyor asked Employee #43 if she was taking care of Resident #60 to which Employee #43 acknowledged she was. This Surveyor informed Employee #43 Resident #60 was incontinent and needed care provided. Employee #43 acknowledged, she was aware Resident #60 was incontinent and waiting for incontinence care stating, We don't give peri-care unless its dire emergency during meal times, we are not allowed to have linen carts on the hallway at the same time the meal carts are on it. Let me check to see if the meal carts have been taken back to the kitchen. Once Employee #43 confirmed the meal carts were off the hallway, Employee #43 went to provide Resident #60 incontinence care. On 07/31/24 at 1:25 PM, an interview was conducted with the facility Corporate Clinical Lead Nurse. During this interview, the facility Corporate Clinical Lead Nurse acknowledged there was no facility policy and procedure prohibiting incontinence care being provided while the meal carts were on the floor and Resident #60 should have received prompt incontinence care when requested.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0699 (Tag F0699)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview the facility failed to monitor potential triggers for a resident diagnosed with Post Traumatic Stress Disorder. This was true for 1 (one) of 1 (one) reside...

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. Based on record review and staff interview the facility failed to monitor potential triggers for a resident diagnosed with Post Traumatic Stress Disorder. This was true for 1 (one) of 1 (one) resident's reviewed for truama informed care during the Long Term Care Survey Process. Resident identifier: Resident #16. Facility census: 67. Findings include: a) Resident #16 On 07/30/24 at approximately 9:00 AM, a review of Resident #16's medical record was conducted. During this review, Resident #16 was noted to have the following diagnoses: 1. Post Traumatic Stress Disorder, Chronic. Dated: 03/20/24. 2. Unspecified Dementia, mild with other behavioral disturbance. Dated: 03/20/24. 3. Schizoaffective Disorder, unspecified. Dated: 03/20/24. 4. Bipolar Disorder, unspecified. Dated: 03/20/24. 5. Major Depressive Disorder, single episode, unspecified. Dated: 03/20/24. In addition, Resident #16 was noted to be receiving the following psychotropic medication: 1. Fluphenazine 2.5 milligrams (MG). Give 1 (one) tablet by mouth three times a day for schizoaffective disorder. 2. Seroquel 200 mg. Give 1 (one) tablet by mouth at bedtime for schizoaffective disorder. Furthermore, a review of Resident #16's medication administration record (MAR) was performed which revealed no behavior monitoring being performed for the above medication and or diagnoses. A review of Resident #16's care plan revealed no care plan related to Resident #16's Post Traumatic Stress Disorder. On 07/31/24 at approximately 10:30 AM, a review of the facility policy and procedure entitled Behaviors: Management of Symptoms revealed that staff will monitor for and document in the medical record any exhibited behavioral symptoms. In addition, the facility policy and procedure entitled Trauma Informed Care revealed that the facility will: 1. Identify triggers which may re-traumatize residents with a history of trauma. 2. Implement trigger specific interventions to decrease the residents exposure to triggers which may re-traumatize the resident. 3. Identify ways to mitigate or decrease the effect of the trigger on the resident. 4. These triggers and trigger specific interventions will be added to the residents care plan. On 07/31/24 at 12:20 PM, an interview was conducted the facility Corporate Clinical Lead Nurse who acknowledged that Resident #16 was not assessed for potential triggers and that no care plan for Post Traumatic Stress Disorder existed for Resident #16.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0745 (Tag F0745)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident interview and staff interview, the facility failed to provide medically necessary social servic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident interview and staff interview, the facility failed to provide medically necessary social services in the area of discharge planning and appointment of a healthcare decision maker. This was a random opportunity for discovery and true for resident #62 and #48. Facility Census: 67. Finding include: a) Resident #62 On 07/29/24 at 10:09 AM, an interview with Resident #62 was conducted. During this interview Resident #62, stated she hoped to go home. She states, she has capacity and is able to care for herself but she needs help finding a place to live. Resident states, the Social Worker has been out for a couple of months. Her last rental home had the heat out, water lines busted and she us unable to go back there. She states, she is [AGE] years old and would like to reside near her family. Resident stated she has been here since February when her ammonia levels where really high and the facility helped to save her life but now she is able to take care of herself, she would like to discharge from the facility. She stated, she has had her Social Security since June and needs assistance with getting housing. She stated, she had applied for one apartment and did not meet the requirements and then she became eligible for SSI last month so she now has an income. On 07/30/24 at 11:17 AM, a review of the last social services notes for Resident #62 were on 03/22/24 and 03/25/24 and they revealed the social worker was assisting the resident with planning for discharge at the time. Note revealed the following: a) Note on 3/25/24 Social Worker spoke with CRC to see if there were nursing needs that still needed to be completed for patient i.e. gastro appointment, other specialists. CRC sent SW and other team members an email indicating there were other appointments that needed to be made and followed up on between now and the next couple of months and patient was going to have another PASS R completed to request an extension for her stay through Medicaid. This would give her time to have f/u and perhaps have SSI approved, get applications in for housing, etc. b)The note dated 3/22/24, Social Worker spoke with patient re: DHHR application, patient said she had faxed her application in. Patient had not completed the housing application for (Name of Apartment complex) and SW provided additional information for (Name of additional Apartment Complex) application for housing and requested (First Name of Resident #62) bring to SW as soon as she completed to send applications out for her. c) Social Services note dated 03/22/24 stated, Social Worker SW spoke with (First Name of Resident #62) regarding possible plans for discharge. She will be discontinued by therapy April 1, 2024 and can be discharged . SW was asking (First Name of Resident #62) if it was still an option for her to live with her friend (First name of Friend). She said that she did not have heat or running water, and the family did not know what they were going to do with the house yet. SW explained that if she this was the situation, this would not be a good option for her at this time and that she would need to start applying for other housing and resources, that most have a waiting list and even if she was waiting to hear from social security, she could explain this on applications and follow up with calls. SW explained that because she was being discharged from therapy April 1, 2024, this would give some time to apply for different housing, DHHR benefits. [NAME] became very upset, saying, You are mean. SW asked what was being done to have her say this and she responded that she had done all she knew to do. SW asked if she had completed housing application for ( Name of Apartment Complex) and submitted, looked online for other possible housing. She said that she would not go to a homeless shelter and that she could just leave now if she chose to. SW agreed that she was able to make decisions on her own and she could leave if that was her choice, but recommended that she take steps to continue to search for temporary housing, follow up on social security and complete the housing applications and DHHR application for benefits. SW assisted resident contact her lawyer and SW left a message with her case manager to check status re: social security benefits. SW assisted (First Name of Resident #62) call SS office. SW provided DHHR fax number and (First Name of Resident #62) to complete application and have staff assist her fax the application. (First Name of Resident #62) had spoken with (First name of Residents Friend) and told her she could stay temporarily in the house as she waits to receive SSI benefits. SW continue to assist patient in dc planning. On 07/31/24 at 11:47 AM interview of Regional Clinical Lead #75 who reported that there is not currently a social worker on staff due to medical reasons. She is not sure how long she has been out but stated the admissions department was completing assessments. On 07/31/24 at 2:33 PM an interview with admissions director #36 revealed she is not a licensed social worker and has a background as a nurses assistant she spoke with resident this week to help her with application for housing. b) Resident #48 On 07/31/2024 at 11:50 AM a telephone interview with (First and Last name of Resident #48's niece), found the resident had regained capacity for a brief period of time and they don't call her as often now. Record review shows resident regained capacity and the capacity form was scanned in on 03/18/2024 supporting surrogate's statement of change in capacity status . However, a capacity statement dated 07/29/24 indicated the resident no longer has his capacity to make medical decisions. During an interview with the Admission's Director on 07/31/24 at 12:15 PM, she confirmed she was aware the resident had lost his capacity on 07/29/24. When asked who was making Resident #48's medical decisions now? She stated, I will have to check on that. In a later interview the Admissions Director confirmed she had just now contacted the residents niece and she agreed to be his surrogate as she was prior too him regaining his capacity in 03/2024. This action was not completed until after surveyor intervention.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview the facility failed to monitor behaviors for a resident receiving psychotropic medication. This was true for 1 (one) of five (5) resident's reviewed for th...

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. Based on record review and staff interview the facility failed to monitor behaviors for a resident receiving psychotropic medication. This was true for 1 (one) of five (5) resident's reviewed for the care area of unnecessary medications during the Long Term Care Survey Process. Resident identifier: Resident #16. Facility Census: 67. Findings include: a) Resident #16 On 07/30/24 at approximately 9:00 AM, a review of Resident #16's medical record was conducted. During this review, Resident #16 was noted to have the following diagnoses: 1. Post Traumatic Stress Disorder, Chronic. Dated: 03/20/24. 2. Unspecified Dementia, mild with other behavioral disturbance. Dated: 03/20/24. 3. Schizoaffective Disorder, unspecified. Dated: 03/20/24. 4. Bipolar Disorder, unspecified. Dated: 03/20/24. 5. Major Depressive Disorder, single episode, unspecified. Dated: 03/20/24. In addition, Resident #16 was noted to be receiving the following psychotropic medication: 1. Fluphenazine 2.5 milligrams (MG). Give 1 (one) tablet by mouth three times a day for schizoaffective disorder. 2. Seroquel 200 mg. Give 1 (one) tablet by mouth at bedtime for schizoaffective disorder. Furthermore, a review of Resident #16's medication administration record (MAR) was performed which revealed no behavior monitoring being performed for the above medication and or diagnoses. On 07/31/24 at approximately 10:30 AM, a review of the facility policy and procedure entitled Behaviors: Management of Symptoms revealed staff will monitor for and document in the medical record any exhibited behavioral symptoms. On 07/31/24 at 12:20 PM, an interview was conducted the facility Corporate Clinical Lead Nurse who acknowledged, Resident #16 should be receiving behavioral monitoring should be documented in Resident #16's medical record. In addition, the facility Corporate Clinical Lead Nurse acknowledged there was no documentation related to this behavioral monitoring in Resident #16's medical record.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

. Based on record review and staff interview the facility failed to ensure Resident #16's medical record was complete and accurate. This was true for 1 (one) of 23 sampled residents reviewed during th...

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. Based on record review and staff interview the facility failed to ensure Resident #16's medical record was complete and accurate. This was true for 1 (one) of 23 sampled residents reviewed during the Long Term Care Survey Process.Resident identifier: Resident #16. Facility Census: 67. Findings include: a) Resident #16 On 07/30/24 at approximately 09:00 AM, a review of Resident #16's medical record was conducted. During this review, Resident #16 was noted to have the following diagnoses: 1. Post Traumatic Stress Disorder, Chronic. Dated: 03/20/24. 2. Unspecified Dementia, mild with other behavioral disturbance. Dated: 03/20/24. 3. Schizoaffective Disorder, unspecified. Dated: 03/20/24. 4. Bipolar Disorder, unspecified. Dated: 03/20/24. 5. Major Depressive Disorder, single episode, unspecified. Dated: 03/20/24. In addition, Resident #16 was noted to be receiving the following psychotropic medication: 1. Fluphenazine 2.5 milligrams (MG). Give 1 (one) tablet by mouth three times a day for schizoaffective disorder. 2. Seroquel 200 mg. Give 1 (one) tablet by mouth at bedtime for schizoaffective disorder. Furthermore, a review of Resident #16's assessment entitled Social Determinants of Health, effective date 03/29/24, was performed which revealed under section C, number 4 (four), the facility Social Worker failed to note a diagnosis of Post Traumatic Stress Disorder. A review of Resident #16's care plan revealed no care plan related to Resident #16's Post Traumatic Stress Disorder. On 07/31/24 at 12:20 PM, an interview was conducted the facility Corporate Clinical Lead Nurse who acknowledged that Resident #16's assessment entitled Social Determinants of Health was incorrect
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview the facility failed to implement the policy and procedure entitled, Abuse Prohibition...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview the facility failed to implement the policy and procedure entitled, Abuse Prohibition. This failed practice has the potential to affect more than a limited number of residents. Resident identifier: Resident #20, Resident #22, Resident #62. Facility census: 67. Findings include: a) Resident #20 On 07/29/24 at approximately 3:15 PM, a review of the facility reported incidents (FRI), it was discovered a FRI had been submitted for Resident #22. During the review of this FRI, it was noted on 07/02/24 at 6:15 PM, Resident #20 was witnessed grabbing Resident #22's breast. Nurse Aide (NA) #62 and NA #40 witnessed the incident, separated and redirected the residents, and immediately reported the incident to Licensed Practical Nurse (LPN) #20. A review of the FRI revealed the following 5 (five) day was submitted as a summary of the incident and read as follows: On July 2, 2024 at approximately 6:15 PM, Resident #20 was witnessed grabbing Resident #22's breast. NA #62 and NA #40 witnessed the incident, separated and redirected the residents, and immediately reported to LPN #20. Resident #22 is a [AGE] year-old female resident who was admitted to (Name of Facility) on September 13, 2017. The resident has diagnoses of dementia, Alzheimer's disease, unspecified psychosis and wandering. Resident #22 is ambulatory, frequently wanders and ambulates about the facility ad lib. The resident does not retain the capacity to make healthcare decisions and her son is the health care surrogate and conservator. Resident #20 is a [AGE] year-old male resident who was admitted to (Name of Facility) September 9, 2022. The resident has diagnoses of dementia and Alzheimer's disease. Resident #20 has a history of sexual behaviors and inappropriately touching other residents, visitors and staff. The resident utilizes a wheelchair and independently locomotion about the facility ad lib. Resident #20 does not retain capacity to make health care decisions and his daughter is Medical Power of Attorney (MPOA). A head-to-toe check was performed on Resident #22 following the incident on 07/02/24 and no injuries or skin issues were observed. The resident did not exhibit any emotional or psychological distress or change in behaviors. Resident #20 was immediately placed under every 15 minute checks for 72 hours following the incident. A urinalysis was collected during the evening of 07/02/24 and was negative for Urinary Tract Infection. Meditelecare Psych was notified of the incident on 07/02/24 and evaluated the resident in house on 07/03/24. A recommendation to increase Celexa to 30 milligrams (mg) by mouth daily. This recommendation was reviewed with Medical Director and orders were completed. All interviewable residents were interviewed. One resident did say Resident #20 touched her leg but was not in a sexual way, no other residents had any concerns. This was reported to all appropriate agencies. The perpetrator was placed on every 15 minute checks. Skin checks were performed on all non-interviewable residents. No signs of abuse were identified. The care plan of both residents were reviewed and updated to reflect changes. On 07/29/24 at 7:41 PM, a record review was conducted for Resident #20 which revealed multiple entries of documentation related to Resident #20's behaviors of verbal, physical and sexual aggression towards facility staff and other residents residing in the facility. The following documentation was noted to be dated for 05/08/23 at 06:44 PM: Resident yelling and was rude to staff and other residents this afternoon. Redirected and resident continued to yell. Further review of Resident #20's medical record revealed escalating behavioral disturbances. The following notes were present in Resident #20's medical record: -- 04/19/23 at 9:09 AM. Resident was in dinning room with other resident talking vulgar to her. Kept telling her he wanted her pussy. Female resident removed from situation and Resident #20 was told he can not talk to other residents that way. Will continue to monitor closely. No physician or POA notification documented. -- 04/22/23 at 2:00 PM. Resident was removed from dining room for threatening to hit another resident. Resident was in hallway in WC and started yelling cuss words, saying I don't give a fuck, I'll knock the hell outta you. When nurse ask resident what was wrong, He replied I don't give a fuck. Resident was ask to stop cussing and to go to his room to cool off for his safety and others. No physician or POA notification documented. --. 07/28/23 at 12:52 PM. Resident refused care this a.m. Resident cussing at staff and residents, calling them names. Resident redirected and situation resolved. No physician or POA notification documented. -- 08/13/23 at 12:07 PM. Resident has been obnoxious to the staff and residents. Resident has hassled a resident multiple times by following, stomping his feet near her, verbally aggravating and asking for a kiss from her. He has badgered staff for coffee, milk and sugar throughout the morning not waiting for staff to meet his request before growing louder and more commanding. No physician or POA notification documented. -- 08/13/23 at 4:18 PM. Resident was observed by this nurse to be making rude and inappropriate hand gestures and sounds as a young, teenage girl visiting in the facility. He continued to talk about this teenager, attempting to get another resident to engage in conversation about what he wanted to do to her, and on and on. This nurse interrupted the conversation, telling the resident to stop the conversation, that it was not appropriate and not accepted. No physician or POA notification documented. -- 08/15/23 at 09:34 PM. Resident has been very rude and disrespectful this eves caught grabbing an other resident breast. When confronted became very angry cursing staff. Then asked CNA to suck his Dick. Then he asked CNA repeatedly if she wanted to party. Resident was educated on this and asked to go to his room. At this time resting quietly. Will continue to monitor closely. No physician or POA notification documented. -- 08/16/23 at 11:49 PM. attempting to go into a female residents room, grabbing at another female resident. Trying to kick and hit this nurse. Cursing and yelling. No physician or POA notification documented. -- 08/16/23 at 3:53 PM. Nursing staff witnessed resident groping another female residents private area and grabbing her butt. The female resident attempted to walk away from resident, but was grabbed by the waist and continuously being groped at her private areas and butt. Nursing staff yelled the residents name to attempt to gain his attention. Resident did let the female resident go, but attempted to scoot in his wheelchair attempting to grab at female resident as she continued to walk away. When nursing staff arrived to the resident, he was assisted in his wheelchair away from the female resident. Nursing staff attempted to redirect resident, but resident yelled Shut the fuck up and go to hell. Nursing administrator was notified of the occurrence and did speak with resident with an RN as a witness. On call psych notified and was set up with an apt for tomorrow morning. Order to call PMH on call provider. Spoke with Summer, and she states she will speak with provider and call back. After speaking with PMH provider, order to continue with current medications, keep Psych apt tomorrow and continue to monitor and redirect additional behaviors. -- 08/16/23 at 06:52 PM. Kitchen staff reported to nursing staff that she was in the kitchen wrapping silverware when she heard a female yelling help help when kitchen staff went to see what the issue was, she witnessed resident groping a female resident, touching her breast and private areas. States resident had female resident pinned where she could not get away from him. When the kitchen staff was able to get to the female resident, resident did let her pass by. Administrator notified of occurrence. No physician or POA notification documented. -- 08/17/23 at 11:24 AM. Resident refused a.m. medications. Resident cussing at nurse when trying to administer medications. Resident attempting to touch visitors. No physician or POA notification documented. -- 08/17/23 at 7:26 PM. Resident had behaviors this PM. touching and inappropriate touching of female residents and staff. Dr. (Last name of physician) in new orders. #1 Increase Celexa to 40 milligrams (mg) by mouth every day. POA informed of behaviors and medication changes. -- 08/18/23 at 10:52 AM. eINTERACT Summary for Providers noted Resident #20 was demonstrating physical aggression, verbal aggression and other behavioral symptoms. In addition, it stated, Resident making sexual gestures and vulgar comments to staff and residents. Redirected, unsuccessful. Resident was placed on one on one and behaviors continued. No physician or POA notification documented. -- 08/26/23 at 04:55 PM. Staff found resident at the supply door, blocking exit of female resident, he would not let her get away from him. One on one in place for safety of residents. Resident redirected to another area of building and offered coffee. No physician or POA notification documented. -- 08/26/23 at 07:19 PM. Resident attempting to isolate female resident and not allow them to leave his presence. Staff observed this behavior and intervened on behalf of female resident, providing her with egress. No physician or POA notification documented. --09/13/23 at 09:22 AM. Physical behaviors, directed towards others occurs daily or almost every day. Verbal behaviors, directed towards others occurs daily or almost every day. -- 10/16/23 at 09:06 PM. Escalation of inappropriate behavior, grabbing at staff and other residents, masturbating in front of staff, sexual comments, picking his pants leg up to show his penis. No physician or POA notification documented. -- 02/25/24 at 08:50 PM. Resident chasing women down the hall yelling come back here, hit another resident . cursing at staff. No physician or POA notification documented. -- 05/18/24 at 12:12 PM. Certified Nursing Assistant (CNA) reported to nursing that resident grabbing staff and a resident and making lewd comments. Redirected resident will report to oncoming shift. No physician or POA notification documented. -- 06/02/24 at 10:00 PM. resident chasing women residents, trying to grab them inappropriately and trying to touch staff inappropriately. No physician or POA notification documented. -- 07/05/24 at 08:30 PM. resident continues to make sexual comments to staff and argue with residents. No physician or POA notification documented. In addition to the above mentioned documentation, Resident #20's diagnosis list, orders and care plan was reviewed. On 07/30/24 at approximately 10:00 AM, a review of the investigation conducted by facility staff related to the incident that occurred on 07/02/24 in regards to Resident #22 was conducted which revealed interviews with all licensed nursing staff. In review of the interviews, the question Are you aware of sexual abuse occurring at this facility? was answered No by all licensed nursing staff. No interviews of CNA's were present. These interviews were conducted by RN #33. On 07/30/24 at approximately 11:30 AM, a review of the facility Policy and Procedure entitled, Abuse Prohibition was performed. This policy and procedure was noted to state that the facility will implement an abuse prohibition program through screening of potential hires, training of employees, prevention of occurrences, identification of possible incidents or allegations which need investigation, investigation of incidents and allegation, protection of residents during investigations and reporting of incidents, investigations and Center response to the results of their investigations. In addition the policy and procedure states that the facility will identify, correct and intervene in situations in which abuse, neglect, and/or misappropriation of resident property is more likely to occur. Furthermore this policy and procedure states that all suspected abuse must be reported to the physician and the resident's family. The policy and procedure also states that the facility who has identified a resident who has in any was threatened or attacked another will be removed from the setting or situation and investigation will be completed. That immediately upon [NAME] information concerning a report of suspected or alleged abuse, mistreatment or neglect, the Administrator or designee will perform the following: 1. Report the allegation involving abuse (physical, verbal, sexual, mental) not later than 2 (two) hours after the allegation is made. 2. Report allegations to the appropriately state and local authority(s) involving neglect, exploitation or mistreatment (including injuries of unknown source), suspected criminal activity, and misappropriation of resident property, not later that 2 (two) hours after the allegation is made. 3. Initiate an investigation within 24 hours of allegation of abuse. 4. The Center will protect residents from further harm during the investigation. On 07/30/24 at 12:38 PM, an interview was conducted with RN #28 who acknowledged she was aware of Resident #20's verbal, physical and sexual behaviors, stating that Resident #20 self propels in his wheelchair and that it is absolutely best to keep eyes on him. On 07/30/24 at approximately 12:45 PM, an interview was conducted with RN #30 who acknowledged she was aware of Resident #20's verbal, physical and sexual behaviors. On 07/30/24 at approximately 01:10 PM, an interview was conducted with RN #32 who stated that she attends the facility morning clinical meeting and acknowledged she was aware of Resident #20's behaviors because it had been discussed. On 07/30/24 at approximately 01:20 PM, an interview was conducted with Resident #62. At this time, Resident #62 stated that she is afraid of Resident #20. Resident #62 reported that Resident #20 had a reputation of touching women. Resident #62 stated she had reported Resident #20 had entered her room one night and touched her leg and tried to get into bed with her. Resident #62 further stated that when she asked Resident #20 to leave he refused, Resident #62 stated she then called the nurse who came and got Resident #20. Resident #62 reported that she has witnessed Resident #20 touching other residents in the breast and groin area. On 07/30/24 at 01:33 PM, an interview was conducted with RN #33, who was documented as having performed the investigation into the incident involving Resident #20 and Resident #22 When this Surveyor questioned RN #33. This Surveyor asked why the interviews she conducted stated no licensed nursing staff were aware of sexual abuse occurring in the facility when 2 (two) RN's interviewed today stated they were. RN #33 responded, I can't answer why they would each tell us something different. This Surveyor then asked RN #33 if she questioned CNA's and other facility staff related to witnessing abuse by Resident#20 due to CNA's reporting the incident. RN #33 responded I didn't interview CNA's or other staff to see if they witnessed abuse by Resident #20. At this time, RN #33 verbalized she had been in her current position for approximately 1.5 years and that she, among other RN's, were responsible for reading the facility progress notes prior to morning clinical meeting and she is unaware of the above documented allegations of abuse by Resident #20. The corporate Clinical Lead Nurse was present for this interview. Immediately upon discovering the above mentioned occurrences of abuse placed Resident #20 on one to one observation. On 07/30/24 at 2:39 PM, an interview with the facility corporate Clinical Lead Nurse was conducted, in which she acknowledged the following: 1. The facility was unable to identify the resident's in the above mentioned progress notes. 2. No investigations had been performed related to these incidents. 3. No follow-up assessments had been conducted to assess for the psychosocial well-fare of these residents. 4. These incidents had not been reported or investigated by the facility as indicated in the facility Policy and Procedure entitled Abuse Prohibition. 5. Resident #20 frequently refused medication for his behavioral disturbances. 6. The facility policy and procedure entitled, Abuse Prohibition had not been implemented in these occurrences. 7. The facility failed to notify the physician and POA for all occurrences. 8. The facility failed to keep the residents safe from verbal, physical and sexual abuse. 8. These incidents and the verbal, sexual and physical abuse had not been taken to Quality Improvement Committee (QIC). No further information was provided prior to the end of the survey.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview the facility failed to report to the appropriate state agencies as listed in the poli...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview the facility failed to report to the appropriate state agencies as listed in the policy and procedure entitled, Abuse Prohibition. This failed practice has the potential to affect more than a limited number of residents. Resident identifier: Resident #20, Resident #22, Resident #62. Facility census: 67. Findings include: a) Resident #20 On 07/29/24 at approximately 3:15 PM, a review of the facility reported incidents (FRI), it was discovered a FRI had been submitted for Resident #22. During the review of this FRI, it was noted on 07/02/24 at 6:15 PM, Resident #20 was witnessed grabbing Resident #22's breast. Nurse Aide (NA) #62 and NA #40 witnessed the incident, separated and redirected the residents, and immediately reported the incident to Licensed Practical Nurse (LPN) #20. A review of the FRI revealed the following 5 (five) day was submitted as a summary of the incident and read as follows: On July 2, 2024 at approximately 6:15 PM, Resident #20 was witnessed grabbing Resident #22's breast. NA #62 and NA #40 witnessed the incident, separated and redirected the residents, and immediately reported to LPN #20. Resident #22 is a [AGE] year-old female resident who was admitted to (Name of Facility) on September 13, 2017. The resident has diagnoses of dementia, Alzheimer's disease, unspecified psychosis and wandering. Resident #22 is ambulatory, frequently wanders and ambulates about the facility ad lib. The resident does not retain the capacity to make healthcare decisions and her son is the health care surrogate and conservator. Resident #20 is a [AGE] year-old male resident who was admitted to (Name of Facility) September 9, 2022. The resident has diagnoses of dementia and Alzheimer's disease. Resident #20 has a history of sexual behaviors and inappropriately touching other residents, visitors and staff. The resident utilizes a wheelchair and independently locomotion about the facility ad lib. Resident #20 does not retain capacity to make health care decisions and his daughter is Medical Power of Attorney (MPOA). A head-to-toe check was performed on Resident #22 following the incident on 07/02/24 and no injuries or skin issues were observed. The resident did not exhibit any emotional or psychological distress or change in behaviors. Resident #20 was immediately placed under every 15 minute checks for 72 hours following the incident. A urinalysis was collected during the evening of 07/02/24 and was negative for Urinary Tract Infection. Meditelecare Psych was notified of the incident on 07/02/24 and evaluated the resident in house on 07/03/24. A recommendation to increase Celexa to 30 milligrams (mg) by mouth daily. This recommendation was reviewed with Medical Director and orders were completed. All interviewable residents were interviewed. One resident did say Resident #20 touched her leg but was not in a sexual way, no other residents had any concerns. This was reported to all appropriate agencies. The perpetrator was placed on every 15 minute checks. Skin checks were performed on all non-interviewable residents. No signs of abuse were identified. The care plan of both residents were reviewed and updated to reflect changes. On 07/29/24 at 7:41 PM, a record review was conducted for Resident #20 which revealed multiple entries of documentation related to Resident #20's behaviors of verbal, physical and sexual aggression towards facility staff and other residents residing in the facility. The following documentation was noted to be dated for 05/08/23 at 06:44 PM: Resident yelling and was rude to staff and other residents this afternoon. Redirected and resident continued to yell. Further review of Resident #20's medical record revealed escalating behavioral disturbances. The following notes were present in Resident #20's medical record: -- 04/19/23 at 9:09 AM. Resident was in dinning room with other resident talking vulgar to her. Kept telling her he wanted her pussy. Female resident removed from situation and Resident #20 was told he can not talk to other residents that way. Will continue to monitor closely. No physician or POA notification documented. -- 04/22/23 at 2:00 PM. Resident was removed from dining room for threatening to hit another resident. Resident was in hallway in WC and started yelling cuss words, saying I don't give a fuck, I'll knock the hell outta you. When nurse ask resident what was wrong, He replied I don't give a fuck. Resident was ask to stop cussing and to go to his room to cool off for his safety and others. No physician or POA notification documented. --. 07/28/23 at 12:52 PM. Resident refused care this a.m. Resident cussing at staff and residents, calling them names. Resident redirected and situation resolved. No physician or POA notification documented. -- 08/13/23 at 12:07 PM. Resident has been obnoxious to the staff and residents. Resident has hassled a resident multiple times by following, stomping his feet near her, verbally aggravating and asking for a kiss from her. He has badgered staff for coffee, milk and sugar throughout the morning not waiting for staff to meet his request before growing louder and more commanding. No physician or POA notification documented. -- 08/13/23 at 4:18 PM. Resident was observed by this nurse to be making rude and inappropriate hand gestures and sounds as a young, teenage girl visiting in the facility. He continued to talk about this teenager, attempting to get another resident to engage in conversation about what he wanted to do to her, and on and on. This nurse interrupted the conversation, telling the resident to stop the conversation, that it was not appropriate and not accepted. No physician or POA notification documented. -- 08/15/23 at 09:34 PM. Resident has been very rude and disrespectful this eves caught grabbing an other resident breast. When confronted became very angry cursing staff. Then asked CNA to suck his Dick. Then he asked CNA repeatedly if she wanted to party. Resident was educated on this and asked to go to his room. At this time resting quietly. Will continue to monitor closely. No physician or POA notification documented. -- 08/16/23 at 11:49 PM. attempting to go into a female residents room, grabbing at another female resident. Trying to kick and hit this nurse. Cursing and yelling. No physician or POA notification documented. -- 08/16/23 at 3:53 PM. Nursing staff witnessed resident groping another female residents private area and grabbing her butt. The female resident attempted to walk away from resident, but was grabbed by the waist and continuously being groped at her private areas and butt. Nursing staff yelled the residents name to attempt to gain his attention. Resident did let the female resident go, but attempted to scoot in his wheelchair attempting to grab at female resident as she continued to walk away. When nursing staff arrived to the resident, he was assisted in his wheelchair away from the female resident. Nursing staff attempted to redirect resident, but resident yelled Shut the fuck up and go to hell. Nursing administrator was notified of the occurrence and did speak with resident with an RN as a witness. On call psych notified and was set up with an apt for tomorrow morning. Order to call PMH on call provider. Spoke with Summer, and she states she will speak with provider and call back. After speaking with PMH provider, order to continue with current medications, keep Psych apt tomorrow and continue to monitor and redirect additional behaviors. -- 08/16/23 at 06:52 PM. Kitchen staff reported to nursing staff that she was in the kitchen wrapping silverware when she heard a female yelling help help when kitchen staff went to see what the issue was, she witnessed resident groping a female resident, touching her breast and private areas. States resident had female resident pinned where she could not get away from him. When the kitchen staff was able to get to the female resident, resident did let her pass by. Administrator notified of occurrence. No physician or POA notification documented. -- 08/17/23 at 11:24 AM. Resident refused a.m. medications. Resident cussing at nurse when trying to administer medications. Resident attempting to touch visitors. No physician or POA notification documented. -- 08/17/23 at 7:26 PM. Resident had behaviors this PM. touching and inappropriate touching of female residents and staff. Dr. (Last name of physician) in new orders. #1 Increase Celexa to 40 milligrams (mg) by mouth every day. POA informed of behaviors and medication changes. -- 08/18/23 at 10:52 AM. eINTERACT Summary for Providers noted Resident #20 was demonstrating physical aggression, verbal aggression and other behavioral symptoms. In addition, it stated, Resident making sexual gestures and vulgar comments to staff and residents. Redirected, unsuccessful. Resident was placed on one on one and behaviors continued. No physician or POA notification documented. -- 08/26/23 at 04:55 PM. Staff found resident at the supply door, blocking exit of female resident, he would not let her get away from him. One on one in place for safety of residents. Resident redirected to another area of building and offered coffee. No physician or POA notification documented. -- 08/26/23 at 07:19 PM. Resident attempting to isolate female resident and not allow them to leave his presence. Staff observed this behavior and intervened on behalf of female resident, providing her with egress. No physician or POA notification documented. --09/13/23 at 09:22 AM. Physical behaviors, directed towards others occurs daily or almost every day. Verbal behaviors, directed towards others occurs daily or almost every day. -- 10/16/23 at 09:06 PM. Escalation of inappropriate behavior, grabbing at staff and other residents, masturbating in front of staff, sexual comments, picking his pants leg up to show his penis. No physician or POA notification documented. -- 02/25/24 at 08:50 PM. Resident chasing women down the hall yelling come back here, hit another resident . cursing at staff. No physician or POA notification documented. -- 05/18/24 at 12:12 PM. Certified Nursing Assistant (CNA) reported to nursing that resident grabbing staff and a resident and making lewd comments. Redirected resident will report to oncoming shift. No physician or POA notification documented. -- 06/02/24 at 10:00 PM. resident chasing women residents, trying to grab them inappropriately and trying to touch staff inappropriately. No physician or POA notification documented. -- 07/05/24 at 08:30 PM. resident continues to make sexual comments to staff and argue with residents. No physician or POA notification documented. In addition to the above mentioned documentation, Resident #20's diagnosis list, orders and care plan was reviewed. On 07/30/24 at approximately 10:00 AM, a review of the investigation conducted by facility staff related to the incident that occurred on 07/02/24 in regards to Resident #22 was conducted which revealed interviews with all licensed nursing staff. In review of the interviews, the question Are you aware of sexual abuse occurring at this facility? was answered No by all licensed nursing staff. No interviews of CNA's were present. These interviews were conducted by RN #33. On 07/30/24 at approximately 11:30 AM, a review of the facility Policy and Procedure entitled, Abuse Prohibition was performed. This policy and procedure was noted to state that the facility will implement an abuse prohibition program through screening of potential hires, training of employees, prevention of occurrences, identification of possible incidents or allegations which need investigation, investigation of incidents and allegation, protection of residents during investigations and reporting of incidents, investigations and Center response to the results of their investigations. In addition the policy and procedure states that the facility will identify, correct and intervene in situations in which abuse, neglect, and/or misappropriation of resident property is more likely to occur. Furthermore this policy and procedure states that all suspected abuse must be reported to the physician and the resident's family. The policy and procedure also states that the facility who has identified a resident who has in any was threatened or attacked another will be removed from the setting or situation and investigation will be completed. That immediately upon [NAME] information concerning a report of suspected or alleged abuse, mistreatment or neglect, the Administrator or designee will perform the following: 1. Report the allegation involving abuse (physical, verbal, sexual, mental) not later than 2 (two) hours after the allegation is made. 2. Report allegations to the appropriately state and local authority(s) involving neglect, exploitation or mistreatment (including injuries of unknown source), suspected criminal activity, and misappropriation of resident property, not later that 2 (two) hours after the allegation is made. 3. Initiate an investigation within 24 hours of allegation of abuse. 4. The Center will protect residents from further harm during the investigation. On 07/30/24 at 12:38 PM, an interview was conducted with RN #28 who acknowledged she was aware of Resident #20's verbal, physical and sexual behaviors, stating that Resident #20 self propels in his wheelchair and that it is absolutely best to keep eyes on him. On 07/30/24 at approximately 12:45 PM, an interview was conducted with RN #30 who acknowledged she was aware of Resident #20's verbal, physical and sexual behaviors. On 07/30/24 at approximately 01:10 PM, an interview was conducted with RN #32 who stated that she attends the facility morning clinical meeting and acknowledged she was aware of Resident #20's behaviors because it had been discussed. On 07/30/24 at approximately 01:20 PM, an interview was conducted with Resident #62. At this time, Resident #62 stated that she is afraid of Resident #20. Resident #62 reported that Resident #20 had a reputation of touching women. Resident #62 stated she had reported Resident #20 had entered her room one night and touched her leg and tried to get into bed with her. Resident #62 further stated that when she asked Resident #20 to leave he refused, Resident #62 stated she then called the nurse who came and got Resident #20. Resident #62 reported that she has witnessed Resident #20 touching other residents in the breast and groin area. On 07/30/24 at 01:33 PM, an interview was conducted with RN #33, who was documented as having performed the investigation into the incident involving Resident #20 and Resident #22 When this Surveyor questioned RN #33. This Surveyor asked why the interviews she conducted stated no licensed nursing staff were aware of sexual abuse occurring in the facility when 2 (two) RN's interviewed today stated they were. RN #33 responded, I can't answer why they would each tell us something different. This Surveyor then asked RN #33 if she questioned CNA's and other facility staff related to witnessing abuse by Resident#20 due to CNA's reporting the incident. RN #33 responded I didn't interview CNA's or other staff to see if they witnessed abuse by Resident #20. At this time, RN #33 verbalized she had been in her current position for approximately 1.5 years and that she, among other RN's, were responsible for reading the facility progress notes prior to morning clinical meeting and she is unaware of the above documented allegations of abuse by Resident #20. The corporate Clinical Lead Nurse was present for this interview. Immediately upon discovering the above mentioned occurrences of abuse placed Resident #20 on one to one observation. On 07/30/24 at 2:39 PM, an interview with the facility corporate Clinical Lead Nurse was conducted, in which she acknowledged the following: 1. The facility was unable to identify the resident's in the above mentioned progress notes. 2. No investigations had been performed related to these incidents. 3. No follow-up assessments had been conducted to assess for the psychosocial well-fare of these residents. 4. These incidents had not been reported or investigated by the facility as indicated in the facility Policy and Procedure entitled Abuse Prohibition. 5. Resident #20 frequently refused medication for his behavioral disturbances. 6. The facility policy and procedure entitled, Abuse Prohibition had not been implemented in this occurrences. 7. The facility failed to notify the physician and POA for all occurrences. 8. The facility failed to keep the residents safe from verbal, physical and sexual abuse. 8. These incidents and the verbal, sexual and physical abuse had not been taken to Quality Improvement Committee (QIC). No further information was provided prior to the end of the survey.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview the facility failed to imvestigate allegations of abuse as listed in the policy and p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview the facility failed to imvestigate allegations of abuse as listed in the policy and procedure entitled, Abuse Prohibition. This failed practice has the potential to affect more than a limited number of residents. Resident identifier: Resident #20, Resident #22, Resident #62. Facility census: 67. Findings include: a) Resident #20 On 07/29/24 at approximately 3:15 PM, a review of the facility reported incidents (FRI), it was discovered a FRI had been submitted for Resident #22. During the review of this FRI, it was noted on 07/02/24 at 6:15 PM, Resident #20 was witnessed grabbing Resident #22's breast. Nurse Aide (NA) #62 and NA #40 witnessed the incident, separated and redirected the residents, and immediately reported the incident to Licensed Practical Nurse (LPN) #20. A review of the FRI revealed the following 5 (five) day was submitted as a summary of the incident and read as follows: On July 2, 2024 at approximately 6:15 PM, Resident #20 was witnessed grabbing Resident #22's breast. NA #62 and NA #40 witnessed the incident, separated and redirected the residents, and immediately reported to LPN #20. Resident #22 is a [AGE] year-old female resident who was admitted to (Name of Facility) on September 13, 2017. The resident has diagnoses of dementia, Alzheimer's disease, unspecified psychosis and wandering. Resident #22 is ambulatory, frequently wanders and ambulates about the facility ad lib. The resident does not retain the capacity to make healthcare decisions and her son is the health care surrogate and conservator. Resident #20 is a [AGE] year-old male resident who was admitted to (Name of Facility) September 9, 2022. The resident has diagnoses of dementia and Alzheimer's disease. Resident #20 has a history of sexual behaviors and inappropriately touching other residents, visitors and staff. The resident utilizes a wheelchair and independently locomotion about the facility ad lib. Resident #20 does not retain capacity to make health care decisions and his daughter is Medical Power of Attorney (MPOA). A head-to-toe check was performed on Resident #22 following the incident on 07/02/24 and no injuries or skin issues were observed. The resident did not exhibit any emotional or psychological distress or change in behaviors. Resident #20 was immediately placed under every 15 minute checks for 72 hours following the incident. A urinalysis was collected during the evening of 07/02/24 and was negative for Urinary Tract Infection. Meditelecare Psych was notified of the incident on 07/02/24 and evaluated the resident in house on 07/03/24. A recommendation to increase Celexa to 30 milligrams (mg) by mouth daily. This recommendation was reviewed with Medical Director and orders were completed. All interviewable residents were interviewed. One resident did say Resident #20 touched her leg but was not in a sexual way, no other residents had any concerns. This was reported to all appropriate agencies. The perpetrator was placed on every 15 minute checks. Skin checks were performed on all non-interviewable residents. No signs of abuse were identified. The care plan of both residents were reviewed and updated to reflect changes. On 07/29/24 at 7:41 PM, a record review was conducted for Resident #20 which revealed multiple entries of documentation related to Resident #20's behaviors of verbal, physical and sexual aggression towards facility staff and other residents residing in the facility. The following documentation was noted to be dated for 05/08/23 at 06:44 PM: Resident yelling and was rude to staff and other residents this afternoon. Redirected and resident continued to yell. Further review of Resident #20's medical record revealed escalating behavioral disturbances. The following notes were present in Resident #20's medical record: -- 04/19/23 at 9:09 AM. Resident was in dinning room with other resident talking vulgar to her. Kept telling her he wanted her pussy. Female resident removed from situation and Resident #20 was told he can not talk to other residents that way. Will continue to monitor closely. No physician or POA notification documented. -- 04/22/23 at 2:00 PM. Resident was removed from dining room for threatening to hit another resident. Resident was in hallway in WC and started yelling cuss words, saying I don't give a fuck, I'll knock the hell outta you. When nurse ask resident what was wrong, He replied I don't give a fuck. Resident was ask to stop cussing and to go to his room to cool off for his safety and others. No physician or POA notification documented. --. 07/28/23 at 12:52 PM. Resident refused care this a.m. Resident cussing at staff and residents, calling them names. Resident redirected and situation resolved. No physician or POA notification documented. -- 08/13/23 at 12:07 PM. Resident has been obnoxious to the staff and residents. Resident has hassled a resident multiple times by following, stomping his feet near her, verbally aggravating and asking for a kiss from her. He has badgered staff for coffee, milk and sugar throughout the morning not waiting for staff to meet his request before growing louder and more commanding. No physician or POA notification documented. -- 08/13/23 at 4:18 PM. Resident was observed by this nurse to be making rude and inappropriate hand gestures and sounds as a young, teenage girl visiting in the facility. He continued to talk about this teenager, attempting to get another resident to engage in conversation about what he wanted to do to her, and on and on. This nurse interrupted the conversation, telling the resident to stop the conversation, that it was not appropriate and not accepted. No physician or POA notification documented. -- 08/15/23 at 09:34 PM. Resident has been very rude and disrespectful this eves caught grabbing an other resident breast. When confronted became very angry cursing staff. Then asked CNA to suck his Dick. Then he asked CNA repeatedly if she wanted to party. Resident was educated on this and asked to go to his room. At this time resting quietly. Will continue to monitor closely. No physician or POA notification documented. -- 08/16/23 at 11:49 PM. attempting to go into a female residents room, grabbing at another female resident. Trying to kick and hit this nurse. Cursing and yelling. No physician or POA notification documented. -- 08/16/23 at 3:53 PM. Nursing staff witnessed resident groping another female residents private area and grabbing her butt. The female resident attempted to walk away from resident, but was grabbed by the waist and continuously being groped at her private areas and butt. Nursing staff yelled the residents name to attempt to gain his attention. Resident did let the female resident go, but attempted to scoot in his wheelchair attempting to grab at female resident as she continued to walk away. When nursing staff arrived to the resident, he was assisted in his wheelchair away from the female resident. Nursing staff attempted to redirect resident, but resident yelled Shut the fuck up and go to hell. Nursing administrator was notified of the occurrence and did speak with resident with an RN as a witness. On call psych notified and was set up with an apt for tomorrow morning. Order to call PMH on call provider. Spoke with Summer, and she states she will speak with provider and call back. After speaking with PMH provider, order to continue with current medications, keep Psych apt tomorrow and continue to monitor and redirect additional behaviors. -- 08/16/23 at 06:52 PM. Kitchen staff reported to nursing staff that she was in the kitchen wrapping silverware when she heard a female yelling help help when kitchen staff went to see what the issue was, she witnessed resident groping a female resident, touching her breast and private areas. States resident had female resident pinned where she could not get away from him. When the kitchen staff was able to get to the female resident, resident did let her pass by. Administrator notified of occurrence. No physician or POA notification documented. -- 08/17/23 at 11:24 AM. Resident refused a.m. medications. Resident cussing at nurse when trying to administer medications. Resident attempting to touch visitors. No physician or POA notification documented. -- 08/17/23 at 7:26 PM. Resident had behaviors this PM. touching and inappropriate touching of female residents and staff. Dr. (Last name of physician) in new orders. #1 Increase Celexa to 40 milligrams (mg) by mouth every day. POA informed of behaviors and medication changes. -- 08/18/23 at 10:52 AM. eINTERACT Summary for Providers noted Resident #20 was demonstrating physical aggression, verbal aggression and other behavioral symptoms. In addition, it stated, Resident making sexual gestures and vulgar comments to staff and residents. Redirected, unsuccessful. Resident was placed on one on one and behaviors continued. No physician or POA notification documented. -- 08/26/23 at 04:55 PM. Staff found resident at the supply door, blocking exit of female resident, he would not let her get away from him. One on one in place for safety of residents. Resident redirected to another area of building and offered coffee. No physician or POA notification documented. -- 08/26/23 at 07:19 PM. Resident attempting to isolate female resident and not allow them to leave his presence. Staff observed this behavior and intervened on behalf of female resident, providing her with egress. No physician or POA notification documented. --09/13/23 at 09:22 AM. Physical behaviors, directed towards others occurs daily or almost every day. Verbal behaviors, directed towards others occurs daily or almost every day. -- 10/16/23 at 09:06 PM. Escalation of inappropriate behavior, grabbing at staff and other residents, masturbating in front of staff, sexual comments, picking his pants leg up to show his penis. No physician or POA notification documented. -- 02/25/24 at 08:50 PM. Resident chasing women down the hall yelling come back here, hit another resident . cursing at staff. No physician or POA notification documented. -- 05/18/24 at 12:12 PM. Certified Nursing Assistant (CNA) reported to nursing that resident grabbing staff and a resident and making lewd comments. Redirected resident will report to oncoming shift. No physician or POA notification documented. -- 06/02/24 at 10:00 PM. resident chasing women residents, trying to grab them inappropriately and trying to touch staff inappropriately. No physician or POA notification documented. -- 07/05/24 at 08:30 PM. resident continues to make sexual comments to staff and argue with residents. No physician or POA notification documented. In addition to the above mentioned documentation, Resident #20's diagnosis list, orders and care plan was reviewed. On 07/30/24 at approximately 10:00 AM, a review of the investigation conducted by facility staff related to the incident that occurred on 07/02/24 in regards to Resident #22 was conducted which revealed interviews with all licensed nursing staff. In review of the interviews, the question Are you aware of sexual abuse occurring at this facility? was answered No by all licensed nursing staff. No interviews of CNA's were present. These interviews were conducted by RN #33. On 07/30/24 at approximately 11:30 AM, a review of the facility Policy and Procedure entitled, Abuse Prohibition was performed. This policy and procedure was noted to state that the facility will implement an abuse prohibition program through screening of potential hires, training of employees, prevention of occurrences, identification of possible incidents or allegations which need investigation, investigation of incidents and allegation, protection of residents during investigations and reporting of incidents, investigations and Center response to the results of their investigations. In addition the policy and procedure states that the facility will identify, correct and intervene in situations in which abuse, neglect, and/or misappropriation of resident property is more likely to occur. Furthermore this policy and procedure states that all suspected abuse must be reported to the physician and the resident's family. The policy and procedure also states that the facility who has identified a resident who has in any was threatened or attacked another will be removed from the setting or situation and investigation will be completed. That immediately upon [NAME] information concerning a report of suspected or alleged abuse, mistreatment or neglect, the Administrator or designee will perform the following: 1. Report the allegation involving abuse (physical, verbal, sexual, mental) not later than 2 (two) hours after the allegation is made. 2. Report allegations to the appropriately state and local authority(s) involving neglect, exploitation or mistreatment (including injuries of unknown source), suspected criminal activity, and misappropriation of resident property, not later that 2 (two) hours after the allegation is made. 3. Initiate an investigation within 24 hours of allegation of abuse. 4. The Center will protect residents from further harm during the investigation. On 07/30/24 at 12:38 PM, an interview was conducted with RN #28 who acknowledged she was aware of Resident #20's verbal, physical and sexual behaviors, stating that Resident #20 self propels in his wheelchair and that it is absolutely best to keep eyes on him. On 07/30/24 at approximately 12:45 PM, an interview was conducted with RN #30 who acknowledged she was aware of Resident #20's verbal, physical and sexual behaviors. On 07/30/24 at approximately 01:10 PM, an interview was conducted with RN #32 who stated that she attends the facility morning clinical meeting and acknowledged she was aware of Resident #20's behaviors because it had been discussed. On 07/30/24 at approximately 01:20 PM, an interview was conducted with Resident #62. At this time, Resident #62 stated that she is afraid of Resident #20. Resident #62 reported that Resident #20 had a reputation of touching women. Resident #62 stated she had reported Resident #20 had entered her room one night and touched her leg and tried to get into bed with her. Resident #62 further stated that when she asked Resident #20 to leave he refused, Resident #62 stated she then called the nurse who came and got Resident #20. Resident #62 reported that she has witnessed Resident #20 touching other residents in the breast and groin area. On 07/30/24 at 01:33 PM, an interview was conducted with RN #33, who was documented as having performed the investigation into the incident involving Resident #20 and Resident #22 When this Surveyor questioned RN #33. This Surveyor asked why the interviews she conducted stated no licensed nursing staff were aware of sexual abuse occurring in the facility when 2 (two) RN's interviewed today stated they were. RN #33 responded, I can't answer why they would each tell us something different. This Surveyor then asked RN #33 if she questioned CNA's and other facility staff related to witnessing abuse by Resident#20 due to CNA's reporting the incident. RN #33 responded I didn't interview CNA's or other staff to see if they witnessed abuse by Resident #20. At this time, RN #33 verbalized she had been in her current position for approximately 1.5 years and that she, among other RN's, were responsible for reading the facility progress notes prior to morning clinical meeting and she is unaware of the above documented allegations of abuse by Resident #20. The corporate Clinical Lead Nurse was present for this interview. Immediately upon discovering the above mentioned occurrences of abuse placed Resident #20 on one to one observation. On 07/30/24 at 2:39 PM, an interview with the facility corporate Clinical Lead Nurse was conducted, in which she acknowledged the following: 1. The facility was unable to identify the resident's in the above mentioned progress notes. 2. No investigations had been performed related to these incidents. 3. No follow-up assessments had been conducted to assess for the psychosocial well-fare of these residents. 4. These incidents had not been reported or investigated by the facility as indicated in the facility Policy and Procedure entitled Abuse Prohibition. 5. Resident #20 frequently refused medication for his behavioral disturbances. 6. The facility policy and procedure entitled, Abuse Prohibition had not been implemented in this occurrences. 7. The facility failed to notify the physician and POA for all occurrences. 8. The facility failed to keep the residents safe from verbal, physical and sexual abuse. 8. These incidents and the verbal, sexual and physical abuse had not been taken to Quality Improvement Committee (QIC). No further information was provided prior to the end of the survey.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation and staff interview the facility failed to act in accordance with currently accepted professional princip...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on observation and staff interview the facility failed to act in accordance with currently accepted professional principles in accordance with expired medical supplies. This failed practice has the potential to affect more than a limited number of residents currently residing at the facility. Facility Census: 67 Findings include: a) On [DATE] at 8:46 AM observation of the medication/supply storage room found two (2) boxes of [NAME] (BD) Blood Transfer Devices (50 in each box) with an expiration date of 2011-04. b) On [DATE] at 8:46 AM observation of the medication/supply room found twenty (20) urinary catheters which have a past expiration date. Expired urinary catheters (20) 20 French 30 milliliter expired [DATE] 16 French 30 milliliter expired [DATE] X 2 20 French 30 milliliter expired [DATE] 20 French 30 milliliter expired [DATE] 22 French 30 milliliter expired [DATE] X 2 22 French 20 milliliter expired [DATE] 16 French 10 milliliter expired [DATE] X 10 22 French 5 milliliter 2 way expired [DATE] 22 French 10 milliliter expired [DATE] The above findings were confirmed with Registered Nurse #28 on [DATE] at 09:00 AM.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observation and staff interview the facility failed to prevent infections through indirect contact transmission by storing clean resident clothing in the chemical closet of the laundry room. ...

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Based on observation and staff interview the facility failed to prevent infections through indirect contact transmission by storing clean resident clothing in the chemical closet of the laundry room. This failed practice has the potential to affect more than a limited number of residents. Facility census: 67. Findings include: a) Facility On 08/01/24 at 9:40 AM, an observation of the laundry room was conducted which revealed several items of personal resident clothing to be hanging in the chemical closet, which was located on the dirty side of the laundry room where soiled linen is brought to for laundering. These personal resident clothing items were in direct contact with the Rapid Multi-Surface Cleaner, this cleaner was confirmed to be used for the mops in the facility by Employee #72. In addition, this cleaning solution was noted to be stored on the floor. At this time, an interview was conducted with Employee #72 who stated she hangs personal resident clothing in this closet after the clothing is laundered and is is not labeled and not able to be directly delivered to the appropriate resident. Employee #72 states that she keeps the clothing in this closet and when a resident is missing an item, staff know to come check for it there. Furthermore, Employee #72 acknowledged the potential for the personal resident clothing items to be contaminated by the cleaner stored on the floor.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected most or all residents

. Based on observation and staff interview the facility failed to ensure the resident environment of which it had control was as free from accident hazards as possible. The facility failed to maintain...

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. Based on observation and staff interview the facility failed to ensure the resident environment of which it had control was as free from accident hazards as possible. The facility failed to maintain the dryer in a safe manner. This failed practice has the potential to affect all residents currently residing in the facility. Facility census: 67. Findings include: a) Facility On 08/01/24 at 9:40 AM, an observation of the laundry room was conducted. While observing the lint traps in the facility dryers they were noted to full and had overflowed with lint into the floor. On 08/01/24 at approximately 9:50 AM, a review of the facility Environmental Services Operations Manual section Laundry Operations was performed. During this review the section of the manual entitled Lint Screens stated lint screens must be brushed and cleaned after every load or every hour. In addition the section, Lint Screens states that if these lint screens are not brushed and cleaned as stated above the screen will become packed with lint and that when this occurs, the warm air moving through the system is blocked, raising the temperature in the lint basket causing a potential dangerous situation; i.e., where one spark on lint can cause a fire. On 08/01/24 at approximately 10:00 AM, Employee #72 acknowledged the lint traps were overflowing and it was a fire risk.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on facility record review and staff interview the facility failed to have Registered Nurse coverage for eight (8) consecutive hours daily. This was discovered through the long term care survey p...

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Based on facility record review and staff interview the facility failed to have Registered Nurse coverage for eight (8) consecutive hours daily. This was discovered through the long term care survey process and has the potentios to affect all residents currently resding in the facility. Facility Census: 67. Findings Include: a) No RN coverage. During a review of the staffing posting forms on 07/29/24 at approximately 6:30 PM the following staffing form for 03/18/23 did not have an RN on staff for the day. It was further observed that 04/09/23 had only 7.83 of the required eight (8) hours of RN coverage. During an interview with the Scheduler #88 on 07/30/24 at approximately 8:55 AM she agreed, there was no RN coverage for 03/18/23 and only 7.83 of the required eight (8) hours for 04/09/24.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected most or all residents

Based on facility record review and staff interview the facility failed to complete staff evaluations. This was true for one (1) of five (5) staff evaluations reviewed during the long term care proces...

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Based on facility record review and staff interview the facility failed to complete staff evaluations. This was true for one (1) of five (5) staff evaluations reviewed during the long term care process. Identifier: Certified Nursing Assistant (CNA) # 61. Facility Census: 67. Findings Included: a) CNA #61 During a record review of the CNA's evaluation it is identified that CNA #61 was hired on 05/09/24 and the evaluation was completed by the DON on 06/27/24. However a small yellow post-it note was identified to be covering the signature line for CNA #61 and it stated (typed as written) employee missed to go over review with the [DON name] During an interview with the Scheduler #88, she agreed that the evaluation was incomplete and should have been completed with the staff member when she had returned to the facility.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected most or all residents

. Based on facility record review and staff interview the facility failed identify the required Certified Nurse Aide (CNA)/nursing competencies to meet the resident populations care needs. This was a ...

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. Based on facility record review and staff interview the facility failed identify the required Certified Nurse Aide (CNA)/nursing competencies to meet the resident populations care needs. This was a random opportunity for discovery during the CNA/nursing competency review of the long term care survey process. This had the ability to affect more than a limited number of residents. Facility Census: 67. Findings Include: a) Facility assessment During a review of the facility assessment on 08/31/24 at approximately 10:30 AM it was identified the facility centered care areas of the resident population is outlined. It is further identified on page 20 of 43 of the facility assessment, under II. Staffing, Training, Services and Personnel that the required nursing competencies to meet the resident population care needs is outlined and under this header (typed as written) Staff Training/Competencies/Skill Sets each category/subcategory listed is marked as sufficient. During an interview with the Person in Charge (PIC) and an assisting Administrator #89 on 07/31/24 at approximately 8:36 AM the sufficient category and subcategory were questioned of whether or not those competencies are required to be completed. The PIC and Administrator #89 were not able to identify any competencies in the facility assessment that is required for the nursing staff to complete.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on facility record review, observation and staff interview the facility failed to post the staffing posting form in a prominent location and failed to complete information on the form accurately...

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Based on facility record review, observation and staff interview the facility failed to post the staffing posting form in a prominent location and failed to complete information on the form accurately. This was discovered through the long term care survey process and had the ability to affect more than a limited number of residents. Identifiers: Staffing Posting location, missing and inaccurate data. Facility Census: 67. Findings include: a) Staffing Posting location: On 07/29/24 at 08:32 AM during a tour of the front entrance, the staffing posting form was not identified to be posted in a prominent location for residents and visitors access to view. During interview with Admissions Director (AD) #36, she stated that normally it is posted at the door but it is also at the Director of Nursing (DON) office that is located at the end of the hall way near the nurses station. This location is not considered to be a prominent location as not all residents or visitors may go past the rooms they are in or visiting to go to the DON's office or nurses station. The AD #26 acknowledged that the posting should be at the front of the building for all visitors and staff to be able to view if needed. b) missing data or inaccurate data During a review of the staffing posting forms on 07/29/24 at approximately 6:30 PM the following staffing forms had the outlined missing or inaccurate data. *04/08/23 - The total number of direct care Certified Nursing Assistants (CNA) and the total number of CNA hours was inaccurate. Total number of CNA direct care staff posted was 11.04 and the total number of direct care CNA hours posted was 83.4. The actual direct care CNA 10 staff was 3 and the actual direct care CNA hours was 90.90. *04/08/23 - As with all the forms reviewed the direct care staff totals are reflected in decimals. The day shift Certified Nursing Assistants (CNAs) 5.23 and the evening shift CNA 3.81. The Licensed Practical Nurse evening shift is 2.56. The staff is not represented by a whole number and or total. *07/02/23 - The census was not included on the staffing posting form. *03/09/24 - The census was not included on the staffing posting form. *03/10/24 - The census was not included on the staffing posting form. *03/11/24 - The data included eight (8) hours for Administrative Nursing staff who did not provide direct care. *03/11/24 - The total number of direct care Registered Nursing (RN) staff and the total number of RN hours was inaccurate. Total number of RN direct care staff posted was 4 and the total number of direct care RN hours posted was 37.23. The actual direct care RN staff was 3 and the actual direct care RN hours was 29.23. *07/05/24 - The data included eight (8) hours for Administrative Nursing staff who did not provide direct care. *07/05/24 - The total number of direct care Registered Nursing (RN) staff and the total number of RN hours was inaccurate. Total number of RN direct care staff posted was 7.06 and the total number of direct care RN hours posted was 33.17. The actual direct care RN staff was 1 and the actual direct care RN hours was 12.50. During an interview with the facility Scheduler #88 on 07/30/24 at approximately 8:54 AM a review was completed of The Labor Classification/ Job Title section of the Centers for Medicare & Medicaid Services- Electronic Staffing Data Submission- Payroll-Based Journal- Long-Term Care Facility- Policy Manual Version 2.6. This section defines that the Labor Classification/Job Title Reporting shall be based on the employee' s primary role and their official categorical title. It is understood that most roles have a variety of non-primary duties that are conducted throughout the day (e.g., helping out others when needed). Facilities shall still report just the total hours of that employee based on their primary role. CMS recognizes that staff may completely shift primary roles in a given day. For example, a nurse who spends the first four hours of a shift as the unit manager, and the last four hours of a shift as a floor nurse. In these cases, facilities can change the designated job title and report four hours as a nurse with administrative duties, and four hours as a nurse (without administrative duties). The Scheduler #88 agreed that the data RN administrative staff should not be included on the staffing posting form as they were not direct care on those days. The Scheduler #88 also agreed that the data was missing for the census and that the data was incorrect for the total number of staff and staff hours. She further acknowledged that the decimals used to identify the staff did not reflect an accurate count of the total direct care staff in the building.
Aug 2023 3 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to ensure the building was free from avoidable accident hazards when the door to the water main and sprinkler room was left unlocked and accessi...

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Based on observation and interview, the facility failed to ensure the building was free from avoidable accident hazards when the door to the water main and sprinkler room was left unlocked and accessible to residents. This deficient practice had the potential to affect more than an isolated number of residents. Facility census: 66. Findings included: a.) Unlocked Water Main and Sprinkler Room Door On 08/29/23 at 10:31 AM a door to a room labeled Water Main Fire Sprinkler was found to be unlocked. The room was noticeably warmer than the hallway outside the door. The room contained the facility's water main shut-off valve, a floor waxer, hot water tanks, two bottles of air compressor oil, two breaker boxes, and multiple dirty rags. There was a sign on the inside of the door that said Door must remain locked. There was a sign on the outside of the door that read, biohazard. On 08/29/23 at 10:36 AM, the facility's Administrator was asked to open the door. The Administrator did so and then stated the door should not have been unlocked and accessible to residents.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected most or all residents

Based on observation, resident interview, and staff interview, the facility failed to ensure that food was served to residents at a palatable temperature. This deficient practice had the potential to ...

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Based on observation, resident interview, and staff interview, the facility failed to ensure that food was served to residents at a palatable temperature. This deficient practice had the potential to affect more than an isolated number of residents. Facility census: 66. Findings included: a.) Resident Interview On 08/29/23 at 10:57 AM an interview was conducted with Resident #19, who stated that food in the facility was not served at the correct temperature. b.) Observation On 08/29/23 at 1:09 PM, lunch trays arrived in the dining room on a cart, and staff began serving residents. At 1:11 PM a tray was selected at random, removed from the cart, and brought to the kitchen, at which time a staff member was requested to test the temperature of each food on the tray with a thermometer. Dietary Employee #55 arrived immediately to test the food temperatures. The tray contained a taco, rice, and pudding. The taco was 129.5 degrees Fahrenheit, the rice was 130.1 degrees Fahrenheit, and the pudding was 68.1 degrees Fahrenheit. c.) Staff Interview At the time the food temperatures were tested, Dietary Employee #55 stated that cold foods like pudding should be below 40 degrees Fahrenheit at the time of service and acknowledged that the pudding was too warm.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and policy review, the facility failed to maintain their kitchen and dry storage room in a safe and sanitary manner when they failed to label foods with opened dates, ...

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Based on observation, interview, and policy review, the facility failed to maintain their kitchen and dry storage room in a safe and sanitary manner when they failed to label foods with opened dates, discard expired food, store food and food supplies separately from chemical compounds, and ensure dishes were clean. This deficient practice had the potential to affect all residents in the facility. Facility census: 66. Findings included: a.) Observation of Undated and Expired Items in the Reach-in Cooler On 08/28/23 at 2:45 p.m., surveyors examined the contents of the kitchen 's reach-in cooler. An open container of applesauce was found to have no date on it to show when it had been opened. A plate containing cooked sausage patties and bacon also had no date on it to indicate when it had been placed in the cooler. An unsealed and open-to-air package of American deli slices was found to have no date on it to indicate when it was opened. A five (5) pound carton of dry grated parmesan cheese with a written date of 07/31/23 was found. Six (6) half-gallon jugs of buttermilk had an expiration date of 08/26/23. Finally, a plate containing cooked eggs had no date on it to indicate when it was placed in the cooler. During an interview on 08/28/23 at 2:54 p.m., Dietary Employee #50 said that cooked food was to be dated prior to being placed in the cooler, and it was to be discarded three (3) days after the date it was placed in the cooler. Dietary Employee #50 stated that all opened foods should have a date on them to indicate when they were opened. Dietary Employee #50 also stated that expired food should be removed from the cooler upon expiration. b.) Unlabeled Opened Food on Dry Goods Shelves On 08/28/23 at 2:58 p.m. four (4) opened bags were observed on the dry goods shelves in the back corner of the kitchen. One bag contained three (3) slices of bread, another contained one (1) hotdog bun, a third contained one (1) hamburger bun, and a fourth contained a partial loaf of bread. None of the bags had a date on it to indicate when it had been opened. On 08/28/23 at 3:00 p.m. Dietary Employee #50 confirmed that the bags should have been labeled with a date to indicate when they had been opened. c.) Dry Storage Area On 08/28/23 at 3:01 p.m. an opened one (1) gallon jug of soy sauce was found in the dry storage area connected to the kitchen. The jug of soy sauce had no date on it to indicate when it had been opened. Additionally, a six (6) pound 10 ounce can of pineapple tidbits and a 6.63 pound can of tomato sauce were found to be dented along their seals. On 08/28/23 at 3:05 p.m. Dietary Employee #50 stated that dented cans were supposed to be identified at the time of delivery and rejected. They were not supposed to be stored in the dry storage room. Dietary Employee #50 also stated that the soy sauce should have been dated to indicate when it had been opened. d.) Dry Storage Room On 08/28/23 at 3:08 p.m. a backpack with a reservoir containing clear liquid was found in the dry food storage room across the hall from the kitchen. The backpack was sitting in an area surrounded by dry food and opened containers of paper goods such as cups and lids. On 08/28/23 at 3:12 p.m., the Director of Maintenance stated the backpack ' s reservoir was full of peroxide, and it was stored in the kitchen ' s dry storage area due to a lack of space. e.) Walk-in Cooler On 08/28/23 at 3:14 p.m. one (1) head of slimy brown cabbage was found in the walk-in cooler, along with a bag of shredded lettuce with an expiration date 08/24/23. On 08/28/23 at 3:17 p.m. Dietary Employee #50 stated they would get rid of the cabbage and the lettuce. f.) Policy Review A review of the facility's food storage policy revealed that, for cold foods, All foods will be stored wrapped or in covered containers, labeled and dated, and arranged in a manner to prevent cross contamination. The food policy revealed that, for dry goods, All packaged and canned food items will be kept clean, dry, and properly sealed. Additionally, Storage areas will be neat, arranged for easy identification, and date marked as appropriate, and Toxic materials will not be stored with food. g.) Dirty Mugs On 08/30/23 at 1:08 PM a resident's family member approached surveyors and showed them some dirty mugs that had reportedly come from the kitchen. The resident's family member scraped at the sides of one (1) of the mugs with a straw, and particles from the sides of the mug fell to the bottom of the mug. The family member stated all the facility mugs had the same issue. During an interview on 08/30/23, Dietary Employee #55 agreed that the mugs were dirty. Dietary Employee #55 stated they were aware of the issue and had ordered new mugs, but the new mugs had not yet been delivered.
Feb 2023 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . b) Resident #29 Review of Resident #29's medical records found a physician order as follows: -Trulicity 0.75 milligrams (mg) e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . b) Resident #29 Review of Resident #29's medical records found a physician order as follows: -Trulicity 0.75 milligrams (mg) every seven (7) days for four (4) weeks and then increase to 1.5 mg weekly. Start date 12/17/2022. Discontinue date: 01/10/23. Review of Resident #29's Medication Administration Record (MAR) found the medication was administered on 12/17/22, 12/24/22 and 12/31/22. -Trulicity 3 mg every seven (7) days for hyperglycemia. Review of Resident #29's Medication Administration Record (MAR) found the medication was administered on 12/31/22 and 01/07/23. Interview with the Assistant Director of Nursing (ADON) on 02/22/23 at 11:10 am. She confirmed Employee #59, a Registered Nurse (RN) signed on the MAR that she administered two (2) doses of Trulicity (0.75 mg and 3 mg) on 12/31/22. She confirmed a medication error report was filed. No further information provided. Based on record review and staff interview, the facility failed to ensure two (2) of 16 residents reviewed during the long term care survey, received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices. The facility failed to follow physician orders for obtaining blood pressures for Resident #68. In addition, the facility failed to follow physician orders for administration of a medication used to treat diabetes mellitus for Resident #29. Resident identifiers: #68 and #29. Facility census: 65. Findings included: a) Resident #68 Record review found the resident was admitted to the facility on [DATE]. On 12/16/22, the Resident was discharged to home. Review of the physician orders found an order: No sticks, lab draws or BPs (blood pressure's) in the right arm. (The Resident had a mastectomy of the right breast.) Review of the recorded blood pressures in the electronic medical record found the following occasions when the BP was obtained in the right arm: 12/16/2022 11:05 118 / 64 mmHg Sitting r (right) /arm 12/7/2022 12:53 130 / 74 mmHg Sitting r (right) /arm 12/3/2022 00:15 118 / 72 mmHg Lying r (right) /arm 11/30/2022 13:29 118 / 70 mmHg Sitting r (right) /arm On 02/21/23 at 10:17 AM, the Director of Nursing (DON) confirmed blood pressures should not have been obtained in the right arm. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

. Based on observation, staff interview, and policy review the facility failed to ensure urinary catheter care was consistent with the professional standards of practice. This was true for one (1) out...

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. Based on observation, staff interview, and policy review the facility failed to ensure urinary catheter care was consistent with the professional standards of practice. This was true for one (1) out of three (3) residents reviewed for catheter care. Resident identifier: R#46. Facility census 65. Findings included: a) Resident #46 On 02/22/23 at 8:45 AM, an observation of catheter care provided by Nurse Aide (NA) #21: NA #21 failed to fold the washcloth (so a clean part of the washcloth could be used with each stroke or wipe) or change washcloths for each stroke. In addition, NA #21 failed to hold the inner labia open and hold the tubing at the base of the meatus and wipe away from the meatus. After the observation was completed, NA #46 stated it has been a while since she had been in an in-service for catheter care. On 02/22/23 at 9:10 AM, the above observations were discussed with the Director of Nursing. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

. Based on record review and staff interviews, the facility failed to follow the pharmacist's recommendations and the physician order for one (1) of five (5) residents reviewed for the category of unn...

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. Based on record review and staff interviews, the facility failed to follow the pharmacist's recommendations and the physician order for one (1) of five (5) residents reviewed for the category of unnecessary medications during the long term care survey. Resident identifier #54. Census 65. Findings Included: a) Resident #54 Record review on 02/21/23 at 12:15 PM, discovered a consultation report scanned into the electronic medical record under the documents tab, recommending the monitoring of the resident's blood sugar for five (5) days and then to re-evaluate the use of the medication Onglyza and blood sugars. This consultation report was dated 01/17/23. A telephone order was placed in the resident's chart on 01/17/23 at 12:07 PM written as follows, Monitor blood sugar once daily at 0630 x 5 days then re-eval. Notify Physician if >300 or <70. The review of the medication administration record (MAR) indicated a documented blood sugar on 01/18/23 of 87, no other blood sugars documented on the MAR for the 5 days in question. Review of the Weights and Vitals Summary indicated a documented blood sugar on 01/21/23 of 171 and on 01/22/23 of 158, no other blood sugars documented on the Weights and Vitals Summary for the 5 days in question. Therefore, there is no documented blood sugars for 01/19/23 and 01/20/23 as the physician ordered. Staff interview on 02/21/23 at 12:26 PM, with employees #23 and #63 confirmed no blood sugars were recorded in the resident's medical record for 01/19/23 or 01/20/23 as ordered by the physician. On 02/21/23 at 3:32 PM, the Assistant Director of Nursing (ADON) and the Administrator found paper shift reports where blood sugars were written, to be handed off to the next nurse, for the dates of 01/19/23 and 01/20/23. These documents are not part of the Resident's medical record. The nurses failed to document these blood sugars in the resident's medical record. Both the ADON and the Administrator agreed that these blood sugars should have been documented in the resident's medical record. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

. Based on record review, staff interview, the facility failed to implement a comprehensive care plan related to the need for isolation during an active episode of extended spectrum beta-lactamase (ES...

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. Based on record review, staff interview, the facility failed to implement a comprehensive care plan related to the need for isolation during an active episode of extended spectrum beta-lactamase (ESBL) infection. Resident identifiers: #6, #34 and #5. Facility census: 65. Findings include: a) Resident #6 Review of the monthly infection line listing found Resident #6 was positive for urinary tract infection (UTI) caused by ESBL on 02/05/22 through 02/16/22 and 05/04/22 through 05/11/22. Resident #6 was not placed in contact isolation as directed by the care plan. Review of Resident #6's comprehensive care plan found: -Focus/problem: Resident has a recent history of ESBL placing her at risk for further complications. Date Initiated: 02/07/2022. - Goal: Resident will remain free from further UTI's with ESBL through next quarter. Date Initiated: 02/07/2022. -Intervention: Monitor resident for s/s of UTI, such as: c/o burning, pain, flank pain, urgency, or frequency, and notify physician. Date Initiated: 02/07/2022. - Re-educate staff as needed. Date Initiated: 02/07/2022. - Standard precautions ongoing. In the event of positive ESBL in urine, staff will be. educated on PPE and contact precautions. Date Initiated: 02/07/2022. On 02/22/23 at 11:00 am, interview with the Assistant Director of Nursing/ Infection Preventionist (ADON/IP) found Resident #6 was not placed in contact precautions on 02/05/22 through 02/16/22 and 05/04/22 through 05/11/22 as directed in the care plan. b) Resident #54 Review of the monthly infection line listing found Resident #54 was positive for urinary tract infection (UTI) caused by ESBL on 12/05/22 through 12/16/22 and 01/10/23 through 01/17/23. Resident #54 was not placed in contact isolation as directed by the care plan. Review of Resident #54's comprehensive care plan found: -Focus/problem: Resident has a history of ESBL in urine placing her at risk for further complications. Date Initiated: 01/09/2023. -Goal: Resident will remain free from further episodes of UTI with ESBL. Date Initiated: 01/09/2023. -Interventions: Appointments with urologist as ordered. Date Initiated: 01/29/2023. - Monitor resident for s/s of UTI, such as: c/o burning, pain, flank pain, urgency, or frequency, and notify physician. Date Initiated: 01/09/2023. -Re-educate staff as needed. Follow handwashing guidelines. Resident has a history of ESBL in urine placing her at risk for further complications. Date Initiated: 01/09/2023. - Monitor resident for s/s of UTI, such as: c/o burning, pain, flank pain, urgency, or frequency, and notify physician. Date Initiated: 01/09/2023. - Re-educate staff as needed. Follow handwashing guidelines. Date Initiated: 1/09/2023. - Standard precautions ongoing. In the event of positive ESBL in urine, staff will be educated on PPE and contact precautions. Date Initiated: 01/09/2023. On 02/22/23 at 11:00 am, interview with the Assistant Director of Nursing/ Infection Preventionist (ADON/IP) found Resident #54 was not placed in contact precautions on 12/05/22 through 12/16/22 and 01/10/23 through 01/17/23 as directed in the care plan. c) Resident #5 Review of the monthly infection line listing found Resident #5 was positive for urinary tract infection (UTI) caused by ESBL on 06/08/22 through 06/20/22 and 02/08/23 through 02/22/23. Resident #5 was not placed in contact isolation as directed by the care plan. Review of Resident #5's comprehensive care plan found: -Focus/problem: Resident has a history of ESBL in urine placing her at risk for further complications. Date Initiated: 07/17/2020. -Goal: Resident will remain free from further episodes of UTI with ESBL. Date Initiated: 07/17/2020. -Interventions: Monitor resident for s/s of UTI, such as: c/o burning, pain, flank pain, urgency, or frequency, and notify physician. Date Initiated: 07/17/2020. -Re-educate staff as needed. Follow handwashing guidelines. Resident has a history of ESBL in urine placing her at risk for further complications. Date Initiated: 07/17/2020. - Standard precautions ongoing. In the event of positive ESBL in urine, staff will be educated on PPE and contact precautions. Date Initiated: 07/17/2020. On 02/22/23 at 11:00 am, interview with the Assistant Director of Nursing/ Infection Preventionist (ADON/IP) found Resident #5 was not placed in contact precautions on 06/08/22 through 06/20/22 and 02/08/23 through 02/22/23 as directed in the care plan. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

. Based on record review, facility documentation, and staff interview the facility failed to implement an infection control program designed to reduce the transmission of resistant organism (Multidrug...

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. Based on record review, facility documentation, and staff interview the facility failed to implement an infection control program designed to reduce the transmission of resistant organism (Multidrug-resistant organism (MDRO) transmission. This failed practice had potential to affect a more than a limited number of residents who currently reside at the facility. Resident identifiers: #5, #54, and #6. Facility census 65. Findings included: a) Resident #5 Review of the monthly infection line listing found Resident #5 was positive for urinary tract infection (UTI) caused by Extended-spectrum betalactamase (ESBL) on 06/08/22 through 06/20/22 and 02/08/23 through 02/22/23. Resident #5 was not placed in contact precautions as directed by the care plan. Review of Resident #5's comprehensive care plan found: -Focus/problem: Resident has a history of ESBL in urine placing her at risk for further complications. Date Initiated: 07/17/2020. -Goal: Resident will remain free from further episodes of UTI with ESBL. Date Initiated: 07/17/2020. -Interventions: Monitor resident for s/s of UTI, such as: c/o burning, pain, flank pain, urgency, or frequency, and notify physician. Date Initiated: 07/17/2020. -Re-educate staff as needed. Follow handwashing guidelines. Resident has a history of ESBL in urine placing her at risk for further complications. Date Initiated: 07/17/2020. - Standard precautions ongoing. In the event of positive ESBL in urine, staff will be educated on PPE and contact precautions. Date Initiated: 07/17/2020. On 02/22/23 at 11:00 am, interview with the Assistant Director of Nursing/ Infection Preventionist (ADON/IP) found Resident #5 was not placed in contact precautions on 06/08/22 through 06/20/22 and 02/08/23 through 02/22/23 as directed in the care plan. b) Resident #54 Review of the monthly infection line listing found Resident #54 was positive for urinary tract infection (UTI) caused by ESBL on 12/05/22 through 12/16/22 and 01/10/23 through 01/17/23. Resident #54 was not placed in contact isolation as directed by the care plan. Review of Resident #54's comprehensive care plan found: -Focus/problem: Resident has a history of ESBL in urine placing her at risk for further complications. Date Initiated: 01/09/2023. -Goal: Resident will remain free from further episodes of UTI with ESBL. Date Initiated: 01/09/2023. -Interventions: Appointments with urologist as ordered. Date Initiated: 01/29/2023. - Monitor resident for s/s of UTI, such as: c/o burning, pain, flank pain, urgency, or frequency, and notify physician. Date Initiated: 01/09/2023. -Re-educate staff as needed. Follow handwashing guidelines. Resident has a history of ESBL in urine placing her at risk for further complications. Date Initiated: 01/09/2023. - Monitor resident for s/s of UTI, such as: c/o burning, pain, flank pain, urgency, or frequency, and notify physician. Date Initiated: 01/09/2023. - Re-educate staff as needed. Follow handwashing guidelines. Date Initiated: 1/09/2023. - Standard precautions ongoing. In the event of positive ESBL in urine, staff will be educated on PPE and contact precautions. Date Initiated: 01/09/2023. On 02/22/23 at 11:00 am, interview with the Assistant Director of Nursing/ Infection Preventionist (ADON/IP) found Resident #54 was not placed in contact precautions on 12/05/22 through 12/16/22 and 01/10/23 through 01/17/23 as directed in the care plan. c) Resident #6 Review of the monthly infection line listing found Resident #6 was positive for urinary tract infection (UTI) caused by ESBL on 02/05/22 through 02/16/22 and 05/04/22 through 05/11/22. Resident #6 was not placed in contact isolation as directed by the care plan. Review of Resident #6's comprehensive care plan found: -Focus/problem: Resident has a recent history of ESBL placing her at risk for further complications. Date Initiated: 02/07/2022. - Goal: Resident will remain free from further UTI's with ESBL through next quarter. Date Initiated: 02/07/2022. -Intervention: Monitor resident for s/s of UTI, such as: c/o burning, pain, flank pain, urgency, or frequency, and notify physician. Date Initiated: 02/07/2022. - Re-educate staff as needed. Date Initiated: 02/07/2022. - Standard precautions ongoing. In the event of positive ESBL in urine, staff will be. educated on PPE and contact precautions. Date Initiated: 02/07/2022. On 02/22/23 at 11:00 am, interview with the Assistant Director of Nursing/ Infection Preventionist (ADON/IP) found Resident #6 was not placed in contact precautions on 02/05/22 through 02/16/22 and 05/04/22 through 05/11/22 as directed in the care plan. .
MINOR (B)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected multiple residents

. Based on observation and staff interview, the facility failed to ensure the daily staff posting included the actual hours worked by the licensed and unlicensed nursing staff and the number of staff ...

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. Based on observation and staff interview, the facility failed to ensure the daily staff posting included the actual hours worked by the licensed and unlicensed nursing staff and the number of staff directly responsible for resident care per shift. This had the potential to affect more than a limited number of residents. Facility census: 65. Findings included: a) Staff posting Observation of the staff posting dated 02/22/23 at 12:10 PM, found the actual hours worked by the licensed and unlicensed nursing staff was not posted for the day shift staff (7:00 AM -3:00 PM ) or the night shift (11:00 PM-7:00 AM) This was confirmed by the administrator at 12:30 PM on 02/22/23. Further review of the daily nurse staffing posted forms found on 02/12/23, the facility documented NO (0) nurse aides had worked on the night shift (11:00 AM to 7:00 AM.) At 2:00 PM on 02/22/23, the administrator produced payroll documentation verifying three (3) NA's had worked this shift, not 0 as reported. The administrator confirmed the posting was incorrect. .
Dec 2021 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record reviews and staff interviews the facility failed to ensure complete and accurate Minimum Data Set (MDS) assess...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record reviews and staff interviews the facility failed to ensure complete and accurate Minimum Data Set (MDS) assessments for two (2) of nineteen (19) sample residents. It was discovered the MDS for Resident #66 was coded wrong for a urinary tract infection (UTI) and Resident #68 had the wrong discharge status. Resident identifiers: #66 and #68 Facility census: 63 Findings included: a) Resident #66 A medical record review on 11/30/21 revealed Resident #66 was being treated for a UTI on 11/05/21. The MDS assessment with an assessment reference date (ARD) of 11/10/21 reflected in the Active Diagnoses section that Resident #66 did not have a UTI in the last 30 days. In an interview with the MDS Coordinator on 12/01/21 at 11:30 AM, verified the MDS was coded wrong for Resident #66 not having a UTI in the last 30 days. b) Resident #68 A medical record review on 12/01/2 revealed Resident #68 was discharged to their home on [DATE]. The MDS assessment with an ARD of 09/21/21 reflected Resident #68 had been discharged to an acute care hospital, with no return anticipated, instead of being discharged to the community. In an interview with the MDS Coordinator on 12/01/21 at 11:10 AM, verified the discharge date of 09/21/21 for Resident #68 should have been coded as a discharge to the community and not to an acute care hospital. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

. Based on record review, observation and staff interview, the facility failed to follow the physician's order for the oxygen flow rate. This was true for one (1) of two (2) residents reviewed for the...

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. Based on record review, observation and staff interview, the facility failed to follow the physician's order for the oxygen flow rate. This was true for one (1) of two (2) residents reviewed for the care area of oxygen during the Long-Term Survey Process. Resident Identifiers: #9 and #217. Facility Census: 63. Findings Included: a) Resident #9 On 11/29/21 at 12:50 PM, the oxygen setting on the concentrator was 3 (three) Liters Per Minute (LPM). A physician's order dated 04/05/21 was for the oxygen setting to be 2 (two) LPM. Licensed Practical Nurse (LPN) #43 verified the setting for the oxygen was incorrect and corrected the setting. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to ensure the residents or resident representatives completed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** . Based on record review and staff interview, the facility failed to ensure the residents or resident representatives completed Advance Directives to convey end-of-life wishes. This was true for five (5) of nine (9) residents reviewed under the care area of Advance Directives during the Long-Term Survey Process. Resident Identifiers: #41, #26, #34, #54 and #53. Facility Census: 63. Findings Included: a) Resident #41 On [DATE] at 2:19 PM, the medical record was reviewed for completed Advance Directives. There was nothing in the medical record conveying Resident #41's end-of-life wishes. On [DATE] at 3:05 PM, Registered Nurse (RN) #62 provided documentation of a progress note dated [DATE] stating .she verbalized that she does not want CPR . RN #62 verified there is no Physician's Scope Of Treatment (POST) form or Advance Directives on the chart. b) Resident #26 On [DATE] at 2:23 PM, the medical record was reviewed for completed Advance Directives. There was nothing in the medical record conveying Resident #26's end-of-life wishes. On [DATE] at 3:00 PM, RN#62 provided a Hospitalist Progress Note from the (facility name) dated [DATE] states .He is a full resuscitation. RN #62 verified there is no POST form or Advance Directives on the chart. There was no further information obtained by the end of the survey. d) Resident #54 Review of Resident #54's medical record showed a physician's order written on [DATE] for code status of Do Not Resuscitate. According to the most recent Physician's Determination of Capacity dated [DATE], the resident had capacity to make medical decisions. Further review of Resident #54's medical record did not show Advanced Directives indicating the resident wished to have code status of Do Not Resuscitate. During an interview on [DATE] at 3:12 PM, Registered Nurse (RN) #62 presented a hospital Discharge summary dated [DATE] which stated that Resident #54 did not wish to be resuscitated. RN #62 stated there were no Advance Directives completed for Resident #54. RN #62 stated that obtaining or completing advance directives was the responsibility of the nurse who admitted the resident. No further information was provided through the completion of the survey. e) Resident #53 Review of Resident #53's medical record showed a physician's order written on [DATE] for code status of Do Not Resuscitate. According to the most recent Physician's Determination of Capacity dated [DATE], the resident did not have capacity to make medical decisions. Further review of Resident #53's medical record did not show Advanced Directives indicating the health care surrogate wished the resident to have code status of Do Not Resuscitate. During an interview on [DATE] at 3:12 PM, Registered Nurse (RN) #62 stated there were no Advance Directives completed for Resident #53. RN #62 stated that obtaining or completing advance directives was the responsibility of the nurse who admitted the resident. No further information was provided through the completion of the survey. f) Policy and Procedure Review The facility's policy entitled Health Care Decision Making dated [DATE] with revision date [DATE] stated as follows: - Upon admission, determine whether the patient has an advance directive .If the patient/representative has a copy with them, make copies, place in medical record, and notify the interprofessional team. - If the patient does not have an advance directive .Offer assistance with the formulation of an advance directive. c) Resident #34 A medical record review on [DATE], revealed the facility failed to have Resident #34 or their resident representative complete advance directives to covey end-of-life wishes and code status. In an interview with Registered Nurse (RN) #62 on [DATE] at 10:30 AM, reported she was unable to locate the advance directives or any verification of the code status for the Do Not Resuscitate Order. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

. Based on observation and staff interview the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety. During the kitchen tour i...

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. Based on observation and staff interview the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety. During the kitchen tour it was discovered peeled garlic had expired, mixing bowls were stored on dirty shelving and the convection oven was dirty. These failed practices had the potential to affect any resident receiving nourishment from the kitchen. Facility census: 63 Findings included: a) Kitchen tour During the kitchen tour on 11/29/21 at 11:20 AM, it was discovered in the reach-in refrigerator a container of peeled garlic had expired on July 13, 2021, the top of the convection oven was covered with a heavy grease buildup and the stainless steel mixing bowls were stored rim down on dirty shelving. These failed practices allowed for improper food service safety. In an interview with the Dietary Manager (DM) on 11/29/21 at 11:30 AM, verified the garlic was outdated, the top of the convection oven was covered with grease and dust, and the mixing bowls were stored on dirty shelving. The DM agreed this was not acceptable food service safety. .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 1 life-threatening violation(s), $176,498 in fines. Review inspection reports carefully.
  • • 38 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $176,498 in fines. Extremely high, among the most fined facilities in West Virginia. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Pocahontas Center's CMS Rating?

CMS assigns POCAHONTAS CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within West Virginia, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Pocahontas Center Staffed?

CMS rates POCAHONTAS CENTER's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 46%, compared to the West Virginia average of 46%.

What Have Inspectors Found at Pocahontas Center?

State health inspectors documented 38 deficiencies at POCAHONTAS CENTER during 2021 to 2024. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 35 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Pocahontas Center?

POCAHONTAS CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by GENESIS HEALTHCARE, a chain that manages multiple nursing homes. With 68 certified beds and approximately 65 residents (about 96% occupancy), it is a smaller facility located in MARLINTON, West Virginia.

How Does Pocahontas Center Compare to Other West Virginia Nursing Homes?

Compared to the 100 nursing homes in West Virginia, POCAHONTAS CENTER's overall rating (1 stars) is below the state average of 2.7, staff turnover (46%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Pocahontas Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, and the below-average staffing rating.

Is Pocahontas Center Safe?

Based on CMS inspection data, POCAHONTAS CENTER has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in West Virginia. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Pocahontas Center Stick Around?

POCAHONTAS CENTER has a staff turnover rate of 46%, which is about average for West Virginia nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Pocahontas Center Ever Fined?

POCAHONTAS CENTER has been fined $176,498 across 1 penalty action. This is 5.1x the West Virginia average of $34,844. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Pocahontas Center on Any Federal Watch List?

POCAHONTAS CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.