CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Free from Abuse/Neglect
(Tag F0600)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident (R291) did not abuse 2 out of 18 sa...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident (R291) did not abuse 2 out of 18 sampled Residents (R290 and R33.)
R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility was aware of R291's behavior and this behavior was noted in R291's care plan. R291's care plan indicates R291 is one on one supervision while resident awake, door alarm, and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's room, physically grabbing R290's head while R290 was in bed, and screaming and swearing at R290 to Get the fuck out of my bed.
On the annual survey, R291 entered R33's room and Surveyor observed R291 hit R33 on the head. Surveyor observed R291 agitated, difficult to redirect, and going in to R33's room twice, the second time R291 hit R33 on the head. Surveyor observed R291 attempting several times to enter R290's room. Surveyor observed a staff attempting to support R291 but was not successful. No other staff or management came to support R291 during this time.
The facility previously had an immediate jeopardy that began on 9/8/22 and was removed on 10/21/22 due to abuse and not supervising R291. The facility's Plan of Correction (POC) states, in part, 1:1 supervision of resident when outside of the resident's room Ongoing 15-minute checks completed by floor nurse or assigned CNA (Certified Nursing Assistant) door alarm present .
The facility's failure to ensure adequate supervision to prevent abuse created a finding of immediate jeopardy that began on 1/6/23. Surveyor notified the Director of Operations and Director of Nursing of the immediate jeopardy on 1/11/23 at 12:30 PM. The immediate jeopardy was removed on 1/10/23; however, the deficient practice continues at a scope/severity of D as the facility continues to implement its action plan.
Evidenced by:
The facility policy titled Abuse Prevention Program with a revision date of December 2016, states in part; Policy Statement our residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual, or physical abuse, and physical or chemical restraint not required to treat the resident's symptoms. Policy Interpretation and Implementation As part of the resident abuse prevention, the administration will: 1. Protect our residents from abuse by anyone including, but not necessarily limited to: facility staff, other residents, consultants, volunteers, staff from other agencies, family members, legal representatives, friends, visitors, or any other individuals 3. Develop and implement policies and procedures to aid our facility in preventing abuse, neglect, or mistreatment of our residents. 4. Require staff training/orientation programs that include such topics as abuse prevention, identification and reporting of abuse, stress management, and handling verbally or physically aggressive resident behavior. 5. Implement measures to address factors that may lead to abusive situations, for example: a. Provide staff with opportunities to express challenges related to their job and work environment without reprimand or retaliation; b. Instruct staff regarding appropriate ways to address interpersonal conflicts; and c. Help staff understand how cultural, religious and ethnic differences can lead to misunderstanding and conflicts. 6. Identify and assess all possible incidents of abuse; 7. Investigate and report any allegations of abuse within timeframes as required by federal requirements; 8. Protect residents during abuse investigations; 9. Establish and implement a QAPI review and analysis of abuse incidents; and implement changes to prevent future occurrences of abuse; and 10. Involve the resident council in monitoring and evaluating the facility's abuse prevention program.
In Sexual Abuse of Older Nursing Home Residents: A Literature Review, the authors note the statement by the World Health Organization, Regardless of the type of abuse psychological, physical, sexual, financial, and neglect, it will certainly result in unnecessary suffering, injury or pain, the loss or violation of human rights, and a decreased quality of life for the older person https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4302365/
R291 was admitted to the facility on [DATE] with diagnoses including: Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, Restlessness and agitation, Depression, and Alcohol abuse.
R291's most recent Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 12/13/22, indicates R291 has a Brief Interview for Mental Status (BIMS) score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney (APOAHC).
R291's Comprehensive Care Plan, indicates, in part:
Problem start date: 10/27/22, Behavioral Symptoms - Resident has expressed sexual behaviors towards others and based on assessment is unable to consensually participate in this type of behavior. Resident has socially inappropriate/disruptive behavioral symptoms as evidenced by sexually inappropriate behaviors and foul language towards staff and other residents. Long Term Goal Target Date 3/16/23: Resident will accept redirection when exhibiting socially inappropriate/disruptive behavior toward staff or other residents. Approach: Start Date 10/27/22, administer medications per physician orders, assess resident as needed using the sexuality and intimacy worksheet, remind resident he is married and provide education related to appropriate interactions with others, avoid over-stimulation, identify and report possible triggers for suggestive or sexual language, maintain a calm, slow, understandable approach and environment for and with resident. Observe and report socially inappropriate/disruptive behaviors when around others. Provide snack (ice cream), provide meaningful engagement or activities to resident, remove resident from group activities when behavior is unacceptable, remove resident from other resident's rooms and unsafe situations. Staff should watch their body language staff wear appropriate attire. Staff should be aware of their own body language and conversations they are having with coworkers, visitors and residents. Staff should explain their role upon entering room. Address the resident formally and maintain their professionalism. When available, have male caregivers and nurses provide care for resident. One on one supervision while resident awake. Door alarm and 15-minute checks while resident sleeping.
Problem start date: 10/19/22, Behavioral Symptoms - Resident experiences wandering (moves with no rational purpose, seemingly oblivious to needs or safety). Long Term Goal Target Date 3/16/23 Resident will wander safely within specified boundaries. Approach 10/20/22 Door sensor alarm to resident's doorway to be turned on when in his room. Resident to have one on one supervision when awake. Maintain a calm environment and approach to the resident. Redirect resident if wandering into another room; offer resident to stay by nurses' station to be in line of sight of staff. When resident begins to wander, provide comfort measures for basic needs (e.g., pain, hunger, toileting, too hot/cold, etc.).
Problem start date: 10/4/22, Behavioral Symptoms - Resident uses inappropriate language towards others. Longer Term Goal Target Date 3/16/23 Resident will accept redirection from staff when using inappropriate language towards others. Approach 10/4/22 gently but firmly inform resident that inappropriate language are not welcome. Do not engage in discussion. Maintain a calm, slow, understandable approach .
Problem start date: 9/13/22, Potential for elopement r/t cognitive status, unaware of safety concerns. Long Term Goal Target Date 3/16/23 Pt. will make no attempts of elopement E/B no sounding of code alert. Approach 9/13/22 check function weekly. Check placement every shift per nursing. Code alert bracelet to left ankle. #10. Gently redirect from stairwells and/or elevators. Picture of resident in all identified locations.
Problem start date: 8/24/22 Behavioral Symptoms- Resident has been known to make sexually inappropriate comments towards staff and grabbing at staff. Long Term Goal Target Date 3/16/23 Resident will accept assistance from staff, if resident is not redirectable, staff will ensure resident is safe, leave resident's room and reapproach. Approach 10/20/22 door sensor alarm in resident's doorway to be turned on when resident is in his room. Resident to have one on one supervision. Approach start date 10/4/22 gently but firmly inform resident that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Approach start date 9/8/22 resident to have supervision when around female residents. Staff to ensure no inappropriate interactions .
Problem start date: 5/6/22 Behavioral Symptoms - APOAHC stated resident has a history of grabbing other residents aggressively and becoming physically aggressive with staff. APOAHC indicated resident has not made any sense when he talks; resident is able to form words, but the words together do not make sense. Resident has used swear words often. Approach start date 5/6/22 Staff can attempt to redirect resident. Staff should have a calm approach when interacting with resident. Ask simple yes, no questions. Staff can meet with resident 1:1 if needed/able. If resident becomes agitated staff can reapproach after giving resident time to calm down. During periods of increased agitation, remove resident away from other residents and take to safe area to calm down. Approach start date 8/2/22 Approaches to redirect resident to his own room. Sign placed outside of resident's room to direct him to his own room.
Surveyor asked for R291's Certified Nursing Assistant (CNA) Care Card. Facility provided a document titled, Profile Care Plan Approaches which states, in part: Nutritional Status 6/9/22, .1:1 supervision at meals .If you have to leave resident, move all food and inedible items out of his reach. Behavioral Symptoms 10/4/22, Gently but firmly inform R291 that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Behavioral Symptoms 10/27/22, Resident should be placed in a calm and quiet environment at least an arms length away from other residents to ensure resident's safety.
Surveyor reviewed Physician Order Report 1/1/23-1/31/23 which states, in part: Start date, 8/29/22 May be seen by behavioral health, start date 8/29/22 Target Behavior: (sexual inappropriateness, increased resident distress, dangerous to self or others) At the end of each shift mark frequency - how often behavior occurred and intensity - how resident responded to redirection, intensity code: 0=did not occur, 1=easily altered, 2=difficult to redirect. Special instructions staff note: add frequency and intensity med notes to order for tracking. Every shift; day, pm, noc. Start date, 9/13/22 Check placement of wander guard every shift. Start date, 9/20/22 check wander guard function weekly. Start date, 11/24/22 Update POA with any instances of combative behavior (call daughter). Start date, 11/28/22 Check function of door alarm sensor Qshift. Every shift; day, pm, noc.
Surveyor reviewed behavior tracking from 12/1/22-1/10/23 .target behavior sexual inappropriateness, increase resident distress, dangerous to self or others .out of the 41 days reviewed there is see note documented for 20 of the days. The behavior documentation is not consistently tracking intensity or frequency. Progress notes reviewed, 12/11/22 13:47 (1:47 PM) .talking and swearing very loudly at the lunch table. He did not become aggressive physically but continued to be very vocal and curse .12/16/22 14:23 (2:23 PM), He swung at CNA and connected with her left shoulder-did not cause injury. 12/17/22 21:24 (9:24 PM), CNA needed assistance with toileting resident, while nurse and CNA were toileting resident, he hit CNA in her face causing her to bite the inside of her lip. Nurse and CNA redirected and educated resident. After toileting resident, staff was able to place resident in bed 12/18/22 22:13 (10:13 PM), Resident looking for the bathroom; was redirected back to his room Writer entered room to find CNAs in bedroom with resident in bathroom pacing. Writer offered assist to resident. Resident stated, I gotta take a piss and they told me I had to come in here.Resident proceeded to pull out his penis and pee in the corner .CNAs attempted to intervene which agitated resident more. Writer instructed CNAs to step back as to not overwhelm resident resident did make comments with washing of his penis and tried to grab writer's hand to move back to location, was easily redirected 12/24/22 23:48 (11:48 PM), Staff reported that during shift change resident slapped the evening shift care giver. Care giver was trying to assist resident and resident slapped her. 1/1/23 0:00 (12:00 AM), Resident trying to visit with a female resident this PM, resident was hard to redirect .1/9/23 9:41 AM, .he punched first CNA in the face. 1/9/23 18:24 (6:24 PM), .resident combative with staff, hitting at staff member. 1/10/23 16:09 (4:09 PM), .resident struck another resident .1/11/23 23:36 (11:36 PM), .CNA stated that resident had been sleeping in recliner and became restless and got up. CNA was assisting with incontinence cares when resident punched her in the eye. RT (right) eye with green/purple bruising and swelling to upper eyelid .
Surveyor reviewed notes from Behavioral Care Solutions (BCS) from time of admission with BCS, 9/16/22, states, in part: Patient referred for BCS services for vulgar language and aggressive behavior towards staff .9/29/22, Can get anxious and agitated at times. It is reported he did have a physical altercation with peer. Confused with poor memory 10/21/22, Note: writer received phone call from SW and nursing staff, report patient with recent increased aggression toward peers and staff, now has been wandering. Now has 1:1 sitting when out of his room and a door alarm to alert staff when he is leaving his room .Per staff, he has increased behaviors of aggression and agitation in the PM hours .11/1/22, Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction 12/21/22, Today behavioral documentation was reviewed and reported the following symptoms: Resident yelling get the fuck out of here! Go back to your room! and continued yelling despite redirection (11/17). Cursing at others (10/23), some false beliefs expressed at times. Staff able to easily redirect, left alone to settle and re-approach. Spoke to nursing staff, it is reported that patient hit CNA during toileting assistance on 12/17/22. It is reported that at times he will wander to find the bathroom. He becomes agitated during this time and irritated staff believe it is due to his worsening Dementia and memory. Some increased confusion reported in the evening hours Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction
R290 was admitted to the facility on [DATE] with diagnoses including Hydronephrosis with Renal and Ureteral Calculous Obstruction, Nausea, Anxiety Disorder, and Pain.
R290's most recent MDS with ARD of 10/23/22, indicates R290 has a BIMS score of 10, indicating R290 is moderately impaired. R290 is own person.
Care plan Problem start date 10/26/22 mobility: WC for mobility. Able to propel per self. Staff to assist as needed .GROOMING/DRESSING/TOILETING: Own teeth. Set up for oral cares, UB (upper body) hygiene/grooming. Assist as needed to complete UB cares. 1 assist for LB (lower body) dressing, peri-care and showers. Scheduled toileting/check and change every 2-3 hours and PRN to decrease incontinence, promote skin integrity and dignity BEHAVIOR AND COGNITION: A&O x4. Pleasant and cooperative .STOP sign on room door to deter unwanted visitors.
Surveyor reviewed Grievance/Concern Form; Date the concern occurred: 1/6/23. Summary of concern: R290 stated to me that on Friday night resident (R291) entered her room, and started moving her blinds back and forth. He also approached her and said get the hell out of my bed Resident states she had her call light on. Also states this has happened before. She was very upset. Emotional support given. RN J (Registered Nurse) completed grievance form.
R33 was admitted to the facility on [DATE] with diagnoses including Alzheimer's Disease, Anxiety Disorder, Sensorineural hearing loss, Difficulty in walking, and Cognitive communication deficit.
R33's most recent MDS with ARD of 1/3/23, indicates R33 has a BIMS score of 6 out of 15 indicating R33 is severely impaired. R33 has an Activated Health Care Power of Attorney.
R33's Care Plan states, in part, Problem start date 10/21/22 Resident expresses sadness/anger when she recalls having to take her daughter and leave her abusive husband previously in her life. There are no known triggers for resident. Long Term Goal Target Date: 4/10/23 Resident will demonstrate a healthy acceptance of her outcome with that situation. Approach start date 10/21/22 allow resident to express feelings. Assess for mood/behavior problems. Identify positive relationships that resident could draw on for support. Resident does not like to discuss her past physical abuse as this is how she copes with this. Staff will redirect and reassure resident if resident becomes triggered by the past event.
On 1/9/23 at 4:00 PM, Surveyor introduced self to R291. R291 was in room, sitting in recliner with feet up, hands behind head, and watching TV. R291 was appropriately dressed and looked up at Surveyor and smiled. R291 started talking about trucking and was repeatedly swearing using the F word. At first R291 was smiling but he started pointing and talking about an issue with trucking. He had tears in his eyes, began frowning, started swearing louder with more aggression. R291's door alarm was activated when Surveyor walked through room door. CNA Z (Certified Nursing Assistant) approached Surveyor after alarm was sounded. CNA Z indicated R291 has a door alarm for safety reasons. R291 wanders into other resident's bedrooms. CNA Z indicated R291 is on 15-minute checks and has the door alarm when he is in his room. CNA Z indicated R291 is supposed to be one on one supervision when he is out in the common areas of the facility. CNA Z indicated there are times staff will forget to turn the alarm on and R291 will wander to the completely opposite side of the nursing home. CNA Z indicated other residents are frustrated and scared when R291 goes into their rooms. Surveyor asked if there were rooms that R291 was more likely to go in. CNA Z pointed at the two rooms (R290 and R33) next to R291. CNA Z indicated R33 doesn't seem bothered by R291 going into R33's room, but R33 forgets things right after they happen. CNA Z indicated R290 does not like when R291 goes into her room and that she is scared of R291.
On 1/9/23 at 4:30 PM, Surveyor observed R291 sitting near the nurses' station. Surveyor observed the staff at the nurses' station leave the area and R291 was left with no staff near or with R291. No one on one support provided.
On 1/10/23 at 8:00AM-8:20AM, Surveyor observed R291 sitting at the edge of his bed. No staff were present inside or outside of room. Door alarm was turned on.
On 1/10/23 at 8:27AM-9:15AM, Surveyor observed R291 sitting in the dining room eating breakfast. R291 was sitting at a table by himself with his back turned to others and looking out the window. Staff were present assisting other residents with their meal trays and coming in and out of the dining room area. No one on one support provided.
On 1/10/23 at 9:30 AM, Surveyor observed R291 sitting in wheelchair near the nurses' station. Two staff were near the computers and were talking. No one on one support provided.
On 1/10/23 at 10:24 AM-12:20 PM, Surveyor observed R291 in bedroom sitting in recliner with feet up, awake and watching TV.
On 1/10/23 at 9:22 AM, Surveyor introduced self to R290. Surveyor observed R290's room door shut with a small sign on door. The sign was in a shape of a hexagon, with a hand on it, light red in color, and said STOP. R290 indicated she was doing okay and that she had been at the facility since October 2022. R290 indicated she has concerns with her neighbor, R291. R290 indicated R291 is not a safe person to be around and that the stop sign on her door does not work at all. R290 indicated R291 walks into her room and will use her bathroom and that this has happened at least three different times. R290 indicated she has voiced concerns about this and the only thing that was put in place was the stop sign on the door. R290 indicated she does not understand why R291 can't be moved, that she is terrified of him, and that all the staff in the facility know this. R290 indicated that on 1/6/23 at 9:09 PM, R291 came into her room. R290 indicated this time was different than the other three times R291 entered her room. R290 indicated on 1/6/23 she was in bed, door shut, and her lights off. Surveyor observed R290's bed and noted that the head of the bed is in a direction where if someone enters the room, you would not be able to see who entered. R290 indicated she heard her bedroom door open, and her lights came on. R290 stated, The guy next door came right next to my bed and screamed, Get the fuck out of my bed. He uses the F word all the time. R290 indicated R291 was naked except for an adult brief on. R290 indicated R291 grabbed her head and continued yelling and swearing. R290 indicated she put her call light on and was repeatedly pressing the call light. R290 indicated R291 went to her blinds and was messing around with them and then took a chair and threw it. R290 indicated R291 is very strong, he's not big, but rough and very strong. R290 indicated she kept pressing the call light and that she didn't know what to do. R290 indicated she thought R291 was going to crawl into bed with her. R290 indicated, I was frightened to death. As R290 replayed the incident Surveyor observed tears in her eyes, she was holding her hands tightly and shaking. R290 indicated she did not hear R291's door alarm go off that night. R290 indicated there are times she hears the alarm, so she knows he is out and there are times that she doesn't hear the alarm and he is in her room. R290 indicated she listens for the alarm, but that it is not always reliable. R290 indicated R291 then left her room and a few minutes later a staff answered her call light. R290 indicated she told the staff what had just happened, and the staff kept saying, I'm so sorry, I'm so sorry. R290 indicated she did not know the name of the staff that answered the call light but knew that it was one of the CNAs that were working that evening. R290 indicated someone must have reported the incident because AC W (Admissions Coordinator) came and talked to her twice about it on Monday. R290 indicated there were three staff in her bathroom talking to her about the incident on Monday evening. R290 indicated one staff said, Oh, he (R291) has hit her many times. R290 indicated R291 has never physically harmed her before, but everyone knows she is scared to death of him and disgusted by him. R290 indicated she can't even stand to look at him. R290 stated, People know, everyone knows I have problems with him, nothing got done, and then the incident on that Friday happened. I can't handle this. Surveyor observed R290's voice raising and becoming louder with more panic. R290 stated, DM K (Dietary Manager) told me last week that I don't have to worry, he won't be sitting next to me [during meals]. She knows! Everyone knows. I don't want that guy next door.
On 1/10/23 at 11:55 AM, CNA U indicated there is a list of people with their pictures of who wanders. CNA U indicated she knows who is at risk for wandering because she is a regular staff. CNA U indicated R291 wanders into other people's rooms. Surveyor asked what supervision is provided to R291. CNA U indicated that he is basically a one on one support when he's not in his room. CNA U indicated they had a document they were signing off for 15-minute checks for R291 as well. CNA U indicated she can not find the sheet and does not know if the 15-minute checks still need to be completed. CNA U indicated R291 needs to have eyes on him, and that staff will have him sit at the nurses' station so everyone can keep an eye on him. CNA U indicated the door alarm that is used doesn't always go off when it should. CNA U indicated she heard that R291 touched another resident, R290, and now they don't sit near each other during meals. CNA U indicated that when R291 is difficult to redirect having a different staff step in and assist works well. Sometimes that different face is all that is needed for a reset. Surveyor observed CNA U ask coworker if 15-minute checks are still in place. Coworker stated, I can't find the documentation, so I don't know.
On 1/10/23 at 2:45 PM, AA KK (Activity Aide) indicated R290 is terrified of R291. AA KK indicated that R291 went into R290's room the other night and was throwing things around and cursing at R290. AA KK indicated she witnessed R290 tell another staff about the incident last night (1/9/23). AA KK indicated R290 was afraid to go to bed last night. AA KK indicated that AC W had a conversation with R290 about the incident as well. AA KK indicated staff struggle with R291 and that he is known to grab others so he has to sit at his own table. AA KK indicated R291 went into another resident's room recently and she struggled to get him out of the room and that he was swearing at staff. AA KK indicated that she has had to take R291 from room to room while she is assisting other residents. AA KK indicated she will have him sit outside the room with the bedroom door closed. AA KK indicated she wouldn't know if R291 has an activity care plan. AA KK indicated that the nurse tells her if she needs to know something regarding a resident.
On 1/10/23 at 2:45PM, CNA I indicated she has worked with R291 when he was on the 2nd floor as well as him being on the 3rd floor. CNA I indicated R291 has some behaviors, and some are more sexual. CNA I indicated R291 is a retired truck driver and that he likes motorcycles. CNA I indicated that he will wander into other resident rooms. CNA I indicated for interventions they will walk with R291 and give him something else to do. CNA I indicated R291 will sit by the nurses' station and sometimes they have to take him room to room to ensure everyone's safety. CNA I indicated the approach is very important with R291, you have to ask him if he wants to do something. CNA I indicated he goes into R290's room quite often. Just recently R291 was saying inappropriate things to R290 and now R290 does not want to sit near R291 at mealtimes. There was something they had to sign so everyone knows they don't sit next to each other. R290 is afraid of R291. R291 will go into R33's room, but she doesn't even know he is in there. CNA I indicated the door alarm takes a while to come on and it's not that loud. CNA I indicated R291 is both one on one supervision and line of sight. CNA I indicated they usually do 15-minute checks or like a half an hour check. CNA I indicated R291 can get combative when trying to redirect, and approach is so important. CNA I indicated that sometimes the staff attitude is more of the issue.
On 1/10/23 at 3:00 PM, Surveyor observed R291 sitting in the recliner in his room with his back to the door.
On 1/10/23 at 3:06 PM, Surveyor observed R291's sensor alarm on the door frame sounding. Surveyor observed R291 ambulating independently in the hall while wearing socks, 1 shoe on the wrong foot, jeans, and no shirt. Surveyor observed R33 sitting in the hall outside her room as R291 walked by R33 to get to the TV area across from the dining room before sitting down.
On 1/10/23 at 3:07 PM, Surveyor observed RA D (Resident Assistant) assist R291 with putting his shirt on and escorted him back to his room.
On 1/10/23 at 3:10 PM, CNA V indicated when R291 is in his bedroom he can be alone. CNA V indicated that the door alarm needs to be on. CNA V indicated there are times that staff forget to turn on the alarm, if R291 walks past the elevator then the wander guard alarm goes off. CNA V indicated there are times the door alarm goes off and R291 is sitting in his recliner and there are times it doesn't go off and he's out of his room. CNA V indicated they were doing 15-minute checks, but that they haven't been lately and that she (CNA V) doesn't know where the sign off sheet went. CNA V indicated the timeframe of the checks had changed quite a bit and that management lets them know. CNA V indicated that when R291 is out of his room he needs to always have staff around him and that he will sit near the nurses' station. CNA V indicated that R291 cycles and that there are times that he is up all night long. CNA V indicated that R291 doesn't like to wear or keep clothes on, and that staff try their best to encourage him to have something on. CNA V indicated R291 gets agitated and wants to be up and walking around more on the PM shifts. CNA V indicated that during the day R291 is always in his room, it's like he's trapped in there. CNA V is not aware if the activities department does any activities with R291. CNA V indicated the approach is incredibly important with R291. Regular staff that know R291 will say, Come sit in your truck seat! when trying to assist him in sitting in wheelchair. CNA V indicated R291 also loves motorcycles. CNA V indicated the facility does provide dementia care training, but that this CNA has never worked with someone so aggressive before and they have not had training that's more specific. CNA V indicated it takes a different approach when working with someone that is this aggressive. CNA V indicated she knows that R290 is scared of R291. R290's room door is always shut. CNA V indicated that if R291's alarm goes off and staff are in someone else's room they can't get to him right away. CNA V indicated that R291 has been able to get to R290's bedroom because staff can't get there in time. CNA V indicated she knows that R290 doesn't want to sit next to R291 during meals because they all had to recently sign a sheet that explained that. CNA V indicated R291 will wander into other people's bedrooms, and this upsets them as well.
On 1/10/23 at 3:17 PM, Surveyor observed R291's sensor alarm sounding as he walked from his room directly across the hall into R33's bathroom carrying a chux (incontinence pad.) Surveyor observed there were no staff present as R291 entered R33's bathroom. Surveyor alerted RA D (Resident Assistant) that R291 was in R33's room. RA D entered R33's room and escorted R291 out of R33's room.
On 1/10/23 at 3:19 PM, Surveyor asked RA D if R291 should be in other residents' rooms? RA D replied, No. Surveyor asked RA D, has R291 entered R33's room prior to today? RA D stated, Yes. RA D added, If I'm being honest, he should be in a dementia unit. RA D added, R291 has a thing about going in two (2) resident (R33 and R290) rooms. Surveyor asked RA D, does it bother either R33 or R290 when R291 enters their rooms? RA D stated, R33 doesn't mind, she will talk with R291. It is important to note, R33 has a history of being abused by a family member in the home prior to being admitted to the facility. R33 is moderately cognitively impaired and is unable to recall the abuse. Surveyor asked, how d[TRUNCATED]
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Accident Prevention
(Tag F0689)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide adequate supervision and assistive devices to...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide adequate supervision and assistive devices to ensure safety and prevent accidents for 1 of 2 residents (R291) reviewed for wandering and resident to resident altercations, and residents' environment is free of accident hazards for 3 of 3 sampled residents (R34, R8, and R28) reviewed for falls, 2 of 2 units with unsecured chemicals, and 2 of 2 residents (R5 and R7) with medication left at bedside.
Example 1
R291 is at high risk for wandering and has a known history of aggressive behaviors toward other residents and staff. The facility failed to implement appropriate interventions, failed to follow resident care plans, and failed to put adequate supervision in place. R291 was not being supervised and had a physical altercation with R290 and R33.
The facility's failure to provide adequate supervision for a resident known to wander and with a known history of aggressive behaviors toward others created a finding of immediate jeopardy (IJ) that began on 1/1/23. Surveyor notified the Director of Operations and Director of Nursing of the immediate jeopardy on 1/11/23 at 12:30 PM. The immediate jeopardy was removed on 1/10/23, however the deficient practice continues at a scope/severity of G as the facility continues to implement its action plan.
Evidenced by:
The facility policy titled Wandering and Elopement with a revision date of March 2019, states in part; Policy Statement The facility will identify residents who are at risk for unsafe wandering and strive to prevent harm while maintaining the least restrictive environment for residents. Policy Interpretation and Implementation 1. If identified as at risk for wandering, elopement, or other safety issues, the resident's care plan will include strategies and interventions to maintain the resident's safety.
R291 was admitted to the facility on [DATE] with diagnoses including Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, Restlessness and agitation, Depression, and Alcohol abuse.
R291's most recent Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 12/13/22, indicates R291 has a Brief Interview for Mental Status (BIMS) score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney.
R291's Comprehensive Care Plan, indicates, in part:
Problem start date: 10/27/22, Behavioral Symptoms- Resident has expressed sexual behaviors towards others and based on assessment is unable to consensually participate in this type of behavior. Resident has socially inappropriate/disruptive behavioral symptoms as evidenced by sexually inappropriate behaviors and foul language towards staff and other residents. Long Term Goal Target Date 3/16/23: Resident will accept redirection when exhibiting socially inappropriate/disruptive behavior toward staff or other residents. Approach: Start Date 10/27/22, administer medications per physician orders, assess resident as needed using the sexuality and intimacy worksheet, remind resident he is married and provide education related to appropriate interactions with others, avoid over-stimulation, identify and report possible triggers for suggestive or sexual language, maintain a calm, slow, understandable approach and environment for and with resident. Observe and report socially inappropriate/disruptive behaviors when around others. Provide snack (ice cream), provide meaningful engagement or activities to resident, remove resident from group activities when behavior is unacceptable, remove resident from other resident's rooms and unsafe situations. Staff should watch their body language staff wear appropriate attire. Staff should be aware of their own body language and conversations they are having with coworkers, visitors and residents. Staff should explain their role upon entering room. Address the resident formally and maintain their professionalism. When available, have male caregivers and nurses provide care for resident. One on one supervision while resident awake. Door alarm and 15-minute checks while resident sleeping.
Problem start date: 10/19/22, Behavioral Symptoms- Resident experiences wandering (moves with no rational purpose, seemingly oblivious to needs or safety). Long Term Goal Target Date 3/16/23 Resident will wander safely within specified boundaries. Approach 10/20/22 Door sensor alarm to resident's doorway to be turned on when in his room. Resident to have one on one supervision when awake. Maintain a calm environment and approach to the resident. Redirect resident if wandering into another room; offer resident to stay by nurses' station to be in line of sight of staff. When resident begins to wander, provide comfort measures for basic needs (e.g., pain, hunger, toileting, too hot/cold, etc.).
Problem start date: 10/4/22, Behavioral Symptoms- Resident uses inappropriate language towards others. Longer Term Goal Target Date 3/16/23 Resident will accept redirection from staff when using inappropriate language towards others. Approach 10/4/22 gently but firmly informed resident that inappropriate language are not welcome. Do not engage in discussion. Maintain a calm, slow, understandable approach .
Problem start date: 9/13/22, Potential for elopement r/t cognitive status, unaware of safety concerns. Long Term Goal Target Date 3/16/23 Pt. will make no attempts of elopement E/B no sounding of code alert. Approach 9/13/22 check function weekly. Check placement every shift per nursing. Code alert bracelet to left ankle. #10. Gently redirect from stairwells and/or elevators. Picture of resident in all identified locations.
Problem start date: 8/24/22 Behavioral Symptoms- Resident has been known to make sexually inappropriate comments towards staff and grabbing at staff. Long Term Goal Target Date 3/16/23 Resident will accept assistance from staff, if resident is not redirectable, staff will ensure resident is safe, leave resident's room and reapproach. Approach 10/20/22 door sensor alarm in resident's doorway to be turned on when resident is in his room. Resident to have one on one supervision. Approach start date 10/4/22 gently but firmly inform resident that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Approach start date 9/8/22 resident to have supervision when around female residents. Staff to ensure no inappropriate interactions .
Problem start date: 5/6/22 Behavioral Symptoms- APOAHC (Activated Power of Attorney for Health Care) stated resident has a history of grabbing other residents aggressively and becoming physically aggressive with staff. APOAHC indicated resident has not made any sense when he talks; resident is able to form words, but the words together do not make sense. Resident has used swear words often. Approach start date 5/6/22 Staff can attempt to redirect resident. Staff should have a calm approach when interacting with resident. Ask simple yes, no questions. Staff can meet with resident 1:1 if needed/able. If resident becomes agitated staff can reapproach after giving resident time to calm down. During periods of increased agitation, remove resident away from other residents and take to safe area to calm down. Approach start date 8/2/22 Approaches to redirect resident to his own room. Sign placed outside of resident's room to direct him to his own room.
Surveyor asked for R291's Certified Nursing Assistant (CNA) Care Card. Facility provided a document titled, Profile Care Plan Approaches, which states in part: Nutritional Status 6/9/22, .1:1 supervision at meals .If you have to leave resident, move all food and inedible items out of his reach. Behavioral Symptoms 10/4/22, Gently but firmly inform R291 that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Behavioral Symptoms 10/27/22, Resident should be placed in a calm and quiet environment at least an arms length away from other residents to ensure resident's safety.
Surveyor reviewed Physician Order Report 1/1/23-1/31/23 which states in part: Start date, 8/29/22 May be seen by behavioral health, start date 8/29/22 Target Behavior: (sexual inappropriateness, increase resident distress, dangerous to self or others) At the end of each shift mark frequency- how often behavior occurred and intensity- how resident responded to redirection, intensity code: 0=did not occur, 1=easily altered, 2=difficult to redirect. Special instructions staff note: add frequency and intensity med notes to order for tracking. Every shift; day, pm, noc. Start date, 9/13/22 Check placement of wander guard every shift. Start date, 9/20/22 check wander guard function weekly. Start date, 11/24/22 Update POA with any instances of combative behavior (call daughter). Start date, 11/28/22 Check function of door alarm sensor Qshift. Every shift; day, pm, noc.
Surveyor reviewed behavior tracking from 12/1/22-1/10/23 .target behavior sexual inappropriateness, increase resident distress, dangerous to self or others .out of the 41 days reviewed there is see note documented for 20 of the days. The behavior documentation is not consistently tracking intensity or frequency. Progress notes reviewed, 12/11/22 13:47 .talking and swearing very loudly at the lunch table. He did not become aggressive physically but continued to be very vocal and curse .12/16/22 14:23, He swung at CNA and connected with her left shoulder-did not cause injury. 12/17/22 21:24, CNA needed assistance with toileting resident, while nurse and CNA were toileting resident, he hit CNA in her face causing her to bite the inside of her lip. Nurse and CNA redirected and educated resident. after toileting resident, staff was able to place resident in bed 12/18/22 22:13 (10:13 PM), Resident looking for the bathroom; was redirected back to his room Writer entered room to find CNA's in bedroom with resident in bathroom pacing. Writer offered assist to resident. Resident stated, I gotta take a piss and they told me I had to come in here.Resident proceeded to pull out his penis and pee in the corner .CNAs attempted to intervene which agitated resident more. Writer instructed CNAs to step back as to not overwhelm resident resident did make comments with washing of his penis and tried to grab writer's hand to move back to location, was easily redirected 12/24/22 23:48 (11:48 PM), Staff reported that during shift change resident slapped the evening shift care giver. Care giver was trying to assist resident and resident slapped her. 1/1/23 0:00 (12:00 AM), Resident trying to visit with a female resident this PM, resident was hard to redirect .1/9/23 9:41 AM, .he punched first CNA in the face. 1/9/23 18:24 (6:24 PM), .resident combative with staff, hitting at staff member. 1/10/23 16:09 (4:09 PM), .resident struck another resident .1/11/23 23:36 (11:36 PM), .CNA stated that resident had been sleeping in recliner and became restless and got up. CNA was assisting with incontinence cares when resident punched her in the eye. RT (right)eye with green/purpe bruising and swelling to upper eyelid .
Surveyor reviewed notes from Behavioral Care Solutions (BCS) from time of admission with BCS. On 9/16/22, states, in part: Patient referred for BCS services for vulgar language and aggressive behavior towards staff .9/29/22, Can get anxious and agitated at times. It is reported he did have a physical altercation with peer. Confused with poor memory 10/21/22, Note: writer received phone call from SW (Social Worker) and nursing staff, report patient with recent increased aggression toward peers and staff, now has been wandering. Now has 1:1 sitting when out of his room and a door alarm to alert staff when he is leaving his room .Per staff, he has increased behaviors of aggression and agitation in the PM hours .11/1/22, Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction 12/21/22,Today behavioral documentation was reviewed and reported the following symptoms: Resident yelling get the fuck out of here! Go back to your room! and continued yelling despite redirection (11/17). Cursing at others (10/23), some false beliefs expressed at times. Staff able to easily redirect, left alone to settle and re-approach. Spoke to nursing staff, it is reported that patient hit CNA during toileting assistance on 12/17/22. It is reported that at times he will wander to find the bathroom. He becomes agitated during this time and irritated staff believe it is due to his worsening Dementia and memory. Some increased confusion reported in the evening hours Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction
On 1/9/23 at 4:00 PM, R291 was in his bedroom, sitting in recliner with feet up, hands behind head, and watching TV. R291's door alarm was activated when Surveyor walked through bedroom door. CNA Z (Certified Nursing Assistant) approached Surveyor after alarm sounded. CNA Z indicated R291 has a door alarm for safety reasons. R291 wanders into other residents' bedrooms. CNA Z indicated R291 is on 15-minute checks and has the door alarm when he is in his room. CNA Z indicated R291 is supposed to be one on one supervision when he is out in the common areas of the facility. CNA Z indicated there are times staff will forget to turn the alarm on and R291 will wander to the completely opposite side of the nursing home. CNA Z indicated other residents are frustrated and scared when R291 goes into their bedrooms.
On 1/9/23 at 4:30 PM, Surveyor observed R291 sitting near the nurses' station. Surveyor observed the staff at the nurses' station leave the area and R291 was left with no staff near or with R291. No one on one support provided.
On 1/10/23 at 8:00 AM-8:20 AM, Surveyor observed R291 sitting at the edge of his bed. No staff were present inside or outside of room. Door alarm was turned on.
On 1/10/23 at 8:27 AM-9:15 AM, Surveyor observed R291 sitting in the dining room eating breakfast. R291 was sitting at a table by himself with his back turned to others and looking out the window. Staff were present assisting other residents with their meal trays and coming in and out of the dining room area. No one on one support provided.
On 1/10/23 at 9:30 AM, Surveyor observed R291 sitting in a wheelchair near the nurses' station. Two staff were near the computers and were talking. No one on one support provided.
On 1/10/23 at 10:24 AM-12:20PM, Surveyor observed R291 in bedroom sitting in recliner with feet up, awake and watching TV.
On 1/10/23 at 11:55 AM, CNA U indicated there is a list of people with their pictures of who wanders. CNA U indicated she knows who is at risk for wandering because she is a regular staff. CNA U indicated R291 wanders into other people's rooms. Surveyor asked what supervision is provided to R291? CNA U indicated that he is basically a one on one support when he's not in room. CNA U indicated they had a document they were signing off for 15-minute checks for R291 as well. CNA U indicated she can not find the sheet and does not know if the 15-minute checks still need to be completed. CNA U indicated R291 needs to have eyes on him, and that staff will have him sit at the nurses' station so everyone can keep an eye on him. Surveyor observed CNA U asked coworker if 15-minute checks are still in place? Coworker stated, I can't find the documentation, so I don't know.
On 1/10/23 at 2:45 PM, AA KK (Activity Aide) indicated R290 is terrified of R291. AA KK indicated that R291 went into R290's bedroom the other night and was throwing things around and cursing at R290. AA KK indicated R291 went into another resident's room recently and she struggled to get him out of the room and that he was swearing at staff.
On 1/10/23 at 2:45 PM, CNA I indicated R291 will sit by the nurses' station and sometimes they have to take him room to room to ensure everyone's safety. CNA I indicated the door alarm takes a while to come on and it's not that loud. CNA I indicated R921 is both one on one supervision and line of sight. CNA I indicated they usually do 15-minute checks or like a half an hour check.
On 1/10/23 at 3:00 PM, LPN G (Licensed Practical Nurse) indicated R291's door alarm should be on when he is in his bedroom. LPN G indicated she is not sure if he's still on 15-minute checks right now. LPN G indicated she is not sure if R291 is on one to one supports right now, but that she doesn't think he is. LPN G indicated they try to keep an eye on him.
On 1/10/23 at 3:06 PM, Surveyor observed R291's sensor alarm on the door frame alarming. Surveyor observed R291 ambulating independently in the hall while wearing socks, 1 shoe on the wrong foot, jeans, and no shirt. Surveyor observed R33 sitting in the hall outside her room as R291 walked by R33 to get to the TV area across from the dining room before sitting down.
On 1/10/23 at 3:07 PM, Surveyor observed RA D (Resident Assistant) assist R291 with putting his shirt on and escorted him back to his room.
On 1/10/23 at 3:10PM, CNA V indicated when R291 is in his room he can be alone. CNA V indicated that the door alarm needs to be on. CNA V indicated there are times that staff forget to turn on the alarm, if R291 walks past the elevator then the wander guard alarm goes off. CNA V indicated there are times the door alarm goes off and R291 is sitting in his recliner and there are times it doesn't go off and he's out of his room. CNA V indicated they were doing 15-minute checks, but that they haven't been lately and that she (CNA V) doesn't know where the sign off sheet went. CNA V indicated the timeframe of the checks had changed quite a bit and that management lets them know. CNA V indicated that when R291 is out of his room he needs to always have staff around him and that he will sit near the nurses' station. CNA V indicated that if R291's alarm goes off and staff are in someone else's room they can't get to him right away. CNA V indicated R291 will wander into other people's rooms, and this upsets them.
On 1/10/23 at 3:17 PM, Surveyor observed R291's sensor alarm sounding as he walked from his room directly across the hall into R33's bathroom carrying a chux (incontinence pad). Surveyor observed there were no staff present as R291 entered R33's bathroom. Surveyor alerted RA D (Resident Assistant) that R291 was in R33's room. RA D entered R33's room and escorted R291 out of R33's room.
On 1/10/23 at 3:19 PM, Surveyor asked RA D if R291 should be in other residents' rooms? RA D replied, No. Surveyor asked RA D, has R291 entered R33's room prior to today? RA D stated, Yes. RA D added, If I'm being honest, he should be in a dementia unit. RA D added, R291 has a thing about going in two (2) resident (R33 and R290) rooms. Surveyor asked RA D, does it bother either R33 or R290 when R291 enters their rooms? RA D stated, R33 doesn't mind, she will talk with R291. It is important to note, R33 has a history of being abused by a family member in the home prior to being admitted to the facility. R33 is moderately cognitively impaired and is unable to recall the abuse. Surveyor asked, how does R290 feel when R291 enters her room? RA D added, She's scared shitless of him - terrified!
On 1/10/23 at 3:20 PM, Surveyor observed R291's sensor alarm sounding again. RA D approached R291 attempting to assist him.
On 1/10/23 at 3:23 PM, Surveyor observed R291's sensor alarm going off again. RA D stated to R291, have a seat, as R291 is still standing. R291 stated, all I have to do is sit in the chair? R291 stated, waki [NAME]. Surveyor observed R33 wearing a Santa hat while sitting inside the entry way of her room drinking a soda. Surveyor observed RA D standing in between R33 and R291. R291 looked at R33 and stated, Hey pee wee I'm Santa Claus as he reached out and hit R33 on the top of her head. R33 exclaimed, Ouch! Surveyor observed RA D telling R291 to sit right here (in his wheelchair). R291 refused to sit down and continued to ambulate. Surveyor observed R291 attempted to repeatedly enter R290's room. RA D held the doorknob to prevent R291 from opening R290's door. RA D stated, Hey R291, we can't go that way, as R291 is walking toward the elevators setting off the WanderGuard alarm. R291 turned around and was looking in R33's room.
On 1/10/23 at 3:25 PM, Surveyor spoke with RA D. RA D stated nobody likes to help her with R291 and he is a 2 assist. RA D stated, R291 is not allowed to be within arm's reach of another resident. RA D stated, R291 sundowns (A symptom that often occurs in people with dementia. Sundowning or sundown syndrome, is common in dementia patients and refers to the onset of of hard-to-manage behaviors toward the end of the day.) RA D stated, R291 gets aggressive and has been known to swing and pull other residents' hair. Surveyor asked RA D, whose hair did R291 pull? RA D stated, R291 has pulled R290's hair. Surveyor asked RA D did you observe R291 make contact with R33's head. RA D stated, Yes. RA D stated, R290 told me about R291 pulling her hair last night. RA D clarified she was not working when the hair pulling incident occurred last week. RA D stated, R291 is not to be within arm's reach of other residents. Surveyor asked RA D, when was arm's reach put in place? RA D stated, I have no idea. RA D stated, if R291 is in his room I can walk away (leave him) as his motion sensor is on at all times. Surveyor asked RA D, is R291 on 1:1? RA D stated, I don't know. Surveyor asked RA D, what interventions are effective with R291? RA D stated, if R291 is more agitated we redirect him with Cheetos or ice cream. RA D stated, this works most of the time, however, some days it's like this and never ending. Surveyor asked RA D is it acceptable for a resident to hit another resident? RA D stated, no. Surveyor asked RA D, what will you do with this information? RA D stated, she will report this to the nurse immediately. Note, while Surveyor was speaking with RA D, we stayed in proximity of R291's room at all times.
On 1/10/23 at 3:39 PM, Surveyor spoke with R33. Surveyor asked R33, do you feel safe? R33 replied, Oh yes. Surveyor asked R33 do any residents bother you? R33 stated, No. Surveyor asked R33 do any residents come into your room uninvited? R33 stated, No. Surveyor asked R33, has another resident ever hit you? R33 stated, No. Surveyor asked R33, has anybody hit you today? R33 stated, No. Note, the facility failed to keep their most vulnerable residents safe. Using the concept of a reasonable person, women don't want to be touched by strangers and would feel threatened, unsafe, and vulnerable if unable to defend themselves from unwanted physical violence.
On 1/10/23 at 4:04 PM, ADON C (Assistant Director of Nursing) indicated she was aware of the incident that occurred on 1/6/23 between R290 and R291. Surveyor asked ADON C what one on one means? ADON C indicated that it means one staff with resident.
On 1/11/23 at 8:28 AM, DON B (Director of Nursing) provided Surveyor documentation for R291's 15-minute checks. DON B provided no documentation for 15-minute checks after 1/1/23. On the 15-minute check documentation for 1/1/23 it states, 1-1, No checks done - no staff to do checks 2-10pm. DON B indicated ADON C was looking into why that was written because there were staff working that evening. DON B indicated she cannot speak about the past, but moving forward, education is now being provided on what one on one supports mean. Surveyor asked DON B what does one on one supports mean? DON B indicated it means one staff assigned to resident. DON B indicated she would provide more documentation on the 15-minute checks if she finds the documentation. Note, no further documentation was provided to Surveyor.
On 1/12/23 at 2:48 PM, RN J (Registered Nurse) indicated R291 will go into other people's bathrooms, and he has peed on other people's bathroom floors before. RN J indicated R291 is supposed to be a one on one when he is out of his bedroom, but that he still sneaks out of his room. RN J indicated she is glad R291 is a one on one now on the second floor. RN J indicated R291's door alarm doesn't always work correctly, sometimes it goes off and he's sitting in his recliner and sometimes staff forget to put on the alarm before they leave the room. RN J indicated he (R291) really has to be one on one supports because of his falls as well. The moment you leave him he could fall, his gait is off. He really should be in a Dementia Care unit. It's like he doesn't have any control .
The facility's failure to provide adequate supervision to prevent resident to resident altercations created a finding of immediate jeopardy. The facility removed the jeopardy on 1/10/23 when the following was implemented:
R291's care plan was updated on 1/10/23 with new interventions developed and initiated to support safety and location awareness to protect him and other residents from harm. Interventions include one on one supervision at all times, his room has been moved to the 2nd floor to decrease stimulation. On 1/12 new approach techniques put in place in the form of hand in hand techniques when walking with resident.
A schedule created on 1/10 indicates by timeframe what staff member is responsible for providing one on one supervision 24 hours per day.
2 staff members will be present on unit at all times with one providing one on one supervision to R291 at all times.
Staff have walkie talkie and access to phone to contact other staff or to dial 911 in the event of an emergency.
R290 and R33's care plans were evaluated on 1/12 for need for increased supervision or other safety interventions. IDT did not feel R290 or R33 required increased supervision as R291 has been moved off unit and neither of the female residents were agressors. R290 and R33 will be observed daily for any psychosocial impacts such as increased behaviors, change in routine, or self isolation that may relate to incidents that involved R291.
Staff education provided by Director of Operations and Director of Nursing started on 1/10/23 and includes new care plan interventions for R291 including definition of one on one, sensor alarm use, hand in hand approach techniques, what to do in the event of an emergency, how to protect residents from abuse or negative incidents and putting interventions in place to support resident centered care and safety. Education will also be provided on R291 and R33's observation needs.
Group in-services will be held 1/13. Any staff who has not already been educated will be educated by the start of their next shift.
Consultation with MD, DPOA, and IDT on 1/9, 1/10, 1/11, and 1/12 to evaluate and develop care interventions to support R291. Referral started 1/12 to [NAME] Gero Psych unit.
R291 was seen by Behavioral Health Services on 1/12.
Ongoing collaboration and evaluation will occur with MD, IDT, and DPOA to support R291 and to support effectiveness and response of current interventions and treatments, development or modification of interventions as needed to support individualized comprehensive care and safety for R291 and other residents.
All other residents care plans were reviewed by 1/12 to ensure appropriate interventions are in place to ensure individualized care interventions in place to support the highest level of safety and quality of life.
Resident Safety Policy will be reviewed at the Quality Assurance Meeting 1/13.
A Quality Assurance Meeting will take place on 1/13/2023.
Director of Nursing and or designee will do daily spot checks on various shifts at least 5 times per week for 2 weeks and then 3 times per week for 2 weeks and then 3 times per week ongoing - to ensure one on one supervision is in place for R291, sensor alarm in place and functioning.
3 random residents care plans will be audited per week by Director of Nursing or designee to validate care interventions and ensure safety and other interventions are implemented and followed.
All findings will be brought to the Quality Improvement Committee for review.
Example 2
R291 has had multiple falls since his admission to the facility. The facility failed to implement appropriate fall interventions and identify and explore possible root causes for R291's falls.
R291 was admitted to the facility on [DATE] with diagnoses including Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, Restlessness and agitation, Depression, Pain in left hip, Pain in right knee, Muscle wasting and atrophy, Alcohol abuse, Unspecified hearing loss, and Repeated Falls.
R291's most recent MDS with ARD of 12/13/22, indicates R291 has a BIMS score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney.
R291's Comprehensive Care Plan, indicates, in part:
Approach Start Date 5/11/22 DEVICES: Hoyer lift PRN, WC, Bilateral transfer bars, 2WW. TRANSFERS: When resident is alert, awake and willing to participate he transfers with 2 WW and 2 assist and ambulates with 2 assist and 2 WW. Needs extra time to process information. Encourage with ice cream. Keep your voice upbeat and cheerful. May use Hoyer and 2 assist if not awake and alert. MOBILITY: See transfer info for info regarding ambulation ability. WC for mobility. Staff to assist. GROOMING/DRESSING/TOILETING: Own teeth. Staff to assist with oral cares. Dependent on staff for 2 assist with ADLs. Check and change/offer toileting every 2-3 hours and PRN during day, every 4 hours at noc with use of family provided extra absorbent briefs. Trial tuck brief at night to keep open to air.
Problem Start Date 5/6/22 Category Falls DX: left hip fracture with IM nailing. DX: Alzheimer disease with decreased safety awareness. Long Term Goal Target Date 3/16/23 Will have decreased risk of injuries r/t fall events. Approach Start Date: 12/6/22 Gripper strips on floor at bedside. Approach Start Date: 9/21/22 Toilet after meals. Approach Start Date: 9/10/22 Pharmacist med review. Approach Start Date: 7/12/22 Resident is capable of sitting/kneeling on floor in front of WC and then raising self back into WC. Not a true fall if witnessed as movement is purposeful. Approach Start Date: 6/21/22 Low bed. Approach Start Date: 5/12/22 Frequent rounds. Unable to comprehend use of call light. Approach Start Date: 5/12/22 Keep frequently used items within reach. Resident enjoys being in recliner near nursing station for comfort and socialization with staff. Approach Start Date: 5/12/22 OT/PT as ordered. Approach Start Date: 5/12/22 Pain management. Approach Start Date: 5/6/22 Bed against wall.
Surveyor reviewed R291's Fall Event Reports. Fall Event Reports indicate in part:
Event Date: 6/18/22 14:28 (2:28PM) . Location of fall: Day Room, Describe: Resident observed lying on floor on left side. Resident was previously seen in wheelchair by nurse station. [NAME] (Moves all Extremities). Neuro checks WNL (Within Normal Limitis). VSS (Vital Signs Stable). No injury noted. Resident assisted back into wheelchair with 2 staff assist. Denies pain. DON notified. Message left with POA to return call for update. Was fall witnessed: No. No injury, no pain. Interventions: None of the Above .
Event Date: 6/19/22 21:44 (9:44PM) . Location of fall: Resident Room, Describe: Heard someone say goddammit and hear a noise. This writer and CNA went and looked to see where it came from and CNA found resident on floor in front of table with lamp on it. Resident can't say what he was doing. No injury noted. VSS/Neuro's WNL. Was fall witnessed: No. No injury, no pain. Interventions: Other-scoop mattress if available
Event Date: 7/11/22 21:00 (9:00PM) . Description: Resident on bilateral knees earlier this pm. At 21:00 found [NAME][TRUNCATED]
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Investigate Abuse
(Tag F0610)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure all alleged violations were thoroughly investiga...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure all alleged violations were thoroughly investigated for 2 of 5 allegations of abuse reviewed involving four Residents (R291, R290, R23, and R7).
R290 reported an allegation of abuse on 1/6/23. The allegation of abuse was reported to management on 1/7/23 and documented as a grievance. The facility began investigating the allegation on 1/9/23. No interventions were put in to place to ensure safety until 1/10/23 after Surveyors brought a concern to the attention of the facility.
On 12/15/22 R23 wandered into R7's bedroom and R7 pinched R23's right hand. The facility initiated an investigation and submitted a self-report to state agency. The facility interviewed the residents and the one staff that was involved in the incident. No other Residents were interviewed to determine if they had any concerns of abuse or neglect. No other staff were interviewed during the investigation to determine if there was additional information.
Evidenced by:
The facility policy titled Abuse Investigation and Reporting with a revised date July 2017, states in part, Policy Statement All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state, and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Findings of abuse investigations will also be reported. Policy Interpretation and Implementation Role of the Administrator: 1. If an incident or suspected incident of resident abuse, mistreatment, neglect, or injury of unknown source is reported, the Administrator will assign the investigation to an appropriate individual. 2. The Administrator will provide any supporting documents relative to the alleged incident to the person in charge of the investigation. 3. The Administrator will keep the resident and his/her representative (sponsor) informed of the progress of the investigation. 4. The Administrator will suspend immediately any employee who has been accused of resident abuse, pending the outcome of the investigation. 5. The Administrator will ensure that any further potential abuse, neglect exploitation or mistreatment is prevented. 6. The Administrator will inform the resident and his/her representative of the status of the investigation and measures taken to protect the safety and privacy of the resident. Role of the Investigator: 1. The individual conducting the investigation will, as a minimum: a. Review the completed documentation forms; b. Review the resident's medical record to determine events leading up to the incident; c. Interview the person(s) reporting the incident; d. Interview any witnesses to the incident; e. Interview the resident (as medically appropriate); f. Interview the resident's Attending Physician as needed to determine the resident's current level of cognitive function and medical conditions; g. Interview staff members (on all shifts) who have had contact with the resident during the period of the alleged incident; h. Interview the resident's roommate, family members, and visitors; i. Interview other residents to whom the accused employee provides care or services; and j. Review all events leading up to the alleged incident. 2. The following guidelines will be used when conducting interviews: a. Each interview will be conducted separately and in a private location. b. The purpose and confidentiality of the interview will be explained thoroughly to each person involved in the interview process. c. Should a person disclose information that may be self-incriminating, that individual will be informed of his/her rights to terminate the interview until such time as his/her rights are protected (e.g., representation by legal counsel). d. Witness reports will be obtained in writing. Either the witness will write his/her statement and sign and date it, or the investigator may obtain a statement, read it back to the member and have him/her sign and date it. 3. The investigator will notify the ombudsman that an abuse investigation is being conducted. The ombudsman will be invited to participate in the review process. a. If the ombudsman declines the invitation to participate in the investigation, that information will be noted in the investigation record. The ombudsman will be notified of the results of the investigation as well as any corrective measures taken. 4. The investigator will consult daily with the Administrator concerning the progress/findings of the investigation. 5. Upon conclusion of the investigation, the investigator will record the results of the investigation on approved documentation forms and provide the completed documentation to the Administrator .
The facility policy titled Abuse and Neglect-Clinical Protocol with a revised date March 2018, states, in part, 1. Abuse .the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain, or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology.
The facility policy titled Grievance Policy with no date, states, in part, .Response Any employee of this facility who receives a complaint shall immediately attempt to resolve the complaint within their role and authority. If a complaint cannot be immediately resolved the employee shall escalate that complaint to their supervisor and the facility Grievance Official. Upon receipt of a grievance or concern, the Grievance Official will review the grievance, determine immediately if the grievance meets a reportable complaint. Consistent with the facility's Abuse Prevention Policy the facility Administrator and Grievance Official will immediately report all alleged violations involving neglect, abuse, including injuries of unknown source, and/or misappropriation of resident property, by anyone furnishing services on behalf of the provider, to the administrator of the provider; and as required by State law. The Grievance Official will initiate the appropriate notification and investigation processes per individual circumstance and facility policies. The investigation will consist of at least the following: A review of the completed complaint report. An interview with the person or persons reporting the incident if applicable. Interviews with any witnesses to the incident or concern. A review of the resident medical record if indicated. A search of resident room (with resident permission). An interview with staff members having contact with the resident during the relevant periods or shifts of the alleged incident. Interviews with the resident's roommate, family members, and visitors. A root-cause analysis of all circumstances surrounding the incident. As necessary, the Grievance Official and facility leadership will take immediate action to prevent further potential violations of any resident right while the alleged violation is being investigated.
R291 was admitted to the facility on [DATE] with diagnoses including, Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, restlessness and agitation, depression, repeated falls, hearing loss, alcohol abuse, and Dementia.
R291's most recent MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 12/13/22, indicates R291 has a BIMS (Brief Interview for Mental Status) score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney.
R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility previously had an immediate jeopardy in October 2022 in regard to R291 and supervision. The facility was aware of R291's behavior and care planned the behavior. R291's care plan indicates R291 is one on one supervision while resident is awake, a door alarm and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's bedroom and R290 physically grabbing R290's head while R290 was in bed. R291 was screaming and swearing at R290 to Get the fuck out of my bed. The incident caused psychosocial distress for R290 as she was unable to fall asleep and experienced extreme anger over the situation.
R290 was admitted to the facility on [DATE] with diagnoses including, Hydronephrosis with Renal and Ureteral Calculous Obstruction, Anxiety Disorder, and Pain.
R290's most recent MDS with ARD of 10/23/22, indicates R290 has a BIMS score of 10 indicating R290 is moderately impaired. R290 is her own person.
R290's Comprehensive Care Plan, indicates, in part:
Care plan Problem start date 10/26/22 .BEHAVIOR AND COGNITION: A&O x4. Pleasant and cooperative.
Surveyor reviewed R290's Grievance/Concern Form, Date the concern occurred: 1/6/23. Summary of concern: (R290) stated to me that on Friday night resident (R291) entered her room and started moving her blinds back and forth. He also approached her and said, get the hell out of my bed Resident states she had her call light on. Also states this has happened before. She was very upset. Emotional support given. RN J (Registered Nurse) completed grievance form.
On 1/9/23 at 4:00 PM, Surveyor saw R291 in his room, watching TV. R291's door alarm was activated when Surveyor walked through room door. CNA Z (Certified Nursing Assistant) approached Surveyor after alarm was sounded. CNA Z indicated R291 has a door alarm for safety reasons. R291 wanders into other resident's bedrooms. CNA Z indicated R291 is on 15-minute checks and has the door alarm when he is in his bedroom. CNA Z indicated R291 is supposed to be one on one supervision when he is out in the common areas of the facility. CNA Z indicated there are times staff will forget to turn the alarm on and R291 will wander to the completely opposite side of the nursing home. CNA Z indicated other residents are frustrated and scared when R291 goes into their bedrooms. Surveyor asked if there were bedrooms that R291 was more likely to go in. CNA Z pointed at the two bedrooms (R290 and R33) next to R291. CNA Z indicated R290 does not like when R291 goes into her room and that she is scared of R291.
On 1/10/23 at 9:22AM, Surveyor introduced self to R290. Surveyor observed R290's room door shut with a small sign on door. The sign was in a shape of a hexagon, with a hand on it, light red in color, and said STOP. R290 indicated she has concerns with her neighbor, R291. R290 indicated R291 is not a safe person to be around and that the stop sign on her door does not work at all. R290 indicated R291 walks into her room and will use her bathroom and that this has happened at least three different times. R290 indicated she has voiced concerns about this and the only thing that was put in place was the stop sign on the door. R290 indicated she does not understand why R291 can't be moved, that she is terrified of him, and that all the staff in the facility know this. R290 indicated that on 1/6/23 at 9:09 PM R291 came into her bedroom. R290 indicated this time was different than the other three times R291 entered her room. R290 indicated on 1/6/23 she was in bed, door shut, and her lights off. Surveyor observed R290's bed and noted that the head of the bed is in a direction where if someone enters the room, you would not be able to see who entered. R290 indicated she heard her bedroom door open, and her lights came on. R290 stated, The guy next door came right next to my bed and screamed, Get the fuck out of my bed. He uses the F word all the time. R290 indicated R291 was naked except for an adult brief on. R290 indicated R291 grabbed her head and continued yelling and swearing. R290 indicated she put her call light on and was repeatedly pressing the call light. R290 indicated R291 went to her blinds and was messing around with them and then took a chair and threw it. R290 indicated R291 is very strong, he's not big, but rough and very strong. R290 indicated she kept pressing the call light and that she didn't know what to do. R290 indicated she thought R291 was going to crawl into bed with her. R290 indicated, I was frightened to death. As R290 replayed the incident Surveyor observed tears in her eyes, holding her hands tightly and shaking. R290 indicated she did not hear R291's door alarm go off that night. R290 indicated there are times she hears the alarm, so she knows he is out and there are times that she doesn't hear the alarm and he is in her room. R290 indicated she listens for the alarm, but that it is not always reliable. R290 indicated R291 then left her bedroom and a few minutes later a staff answered her call light. R290 indicated she told the staff what had just happened, and the staff kept saying, I'm so sorry, I'm so sorry. R290 indicated she did not know the name of the staff that answered the call light but knew that it was one of the CNA's that were working that evening. R290 indicated someone must have reported the incident because AC W (Admissions Coordinator) came and talked to her twice on Monday. R290 indicated there were three staff in her bathroom talking to her about the incident on Monday evening. R290 indicated one staff said, Oh, he (R291) has hit her many times. R290 indicated R291 has never physically harmed her before, but everyone knows she is scared to death of him and disgusted by him. R290 indicated she can't even stand to look at him. R290 stated, People know, everyone knows I have problems with him, nothing got done, and then the incident on that Friday happened. I can't handle this. Surveyor observed R290's voice raising and becoming louder with more panic in her tone. R290 stated, DM K (Dietary Manager) told me last week that I don't have to worry, he won't be sitting next to me (during meals). She knows! Everyone knows. I don't want that guy next door.
Please note per R290's interview, at least one staff member was aware this incident occurred on 1/6/23. R290 indicated staff are aware she is afraid of R291. R290 continued to express fear on 1/10/23 days after the incident occurred.
On 1/10/23 at 11:55AM, CNA U (Certified Nursing Assistant) indicated R291 wanders into other people's bedrooms. Surveyor asked what supervision is provided to R291. CNA U indicated that he is basically a one-on-one support when he's not in his room. CNA U indicated they had a document they were signing off for 15-minute checks for R291 as well. CNA U indicated she heard that R291 touched another resident, R290, and now they don't sit near each other during meals.
On 1/10/23 at 2:45 PM, AA KK (Activity Aide) indicated R290 is terrified of R291. AA KK indicated that R291 went into R290's bedroom the other night and was throwing things around and cursing at R290. AA KK indicated she witnessed R290 tell another staff about the incident last night (1/9/23). AA KK indicated R290 was afraid to go to bed last night. AA KK indicated that AC W had a conversation with R290 about the incident as well. AA KK indicated staff struggle with R291 and that he is known to grab others, so he must sit at his own table.
On 1/10/23 at 2:45 PM, CNA I indicated she has worked with R291 when he was on the 2nd floor as well as him being on the 3rd floor. CNA I indicated that he will wander into other resident rooms. CNA I indicated he goes into R290's bedroom quite often. Just recently R291 was saying inappropriate things to R290 and now R290 does not want to sit near R291 at mealtimes. R290 is afraid of R291. CNA I indicated the door alarm takes a while to come on and it's not that loud. CNA I indicated R921 is both one on one supervision and line of sight. CNA I indicated they usually do 15-minute checks or like a half an hour check.
On 1/10/23 at 3:10 PM, CNA V indicated she knows that R290 is scared of R291. R290's room door is always shut. CNA V indicated that if R291's alarm goes off and staff are in someone else's room they can't get to him right away. CNA V indicated that R291 has been able to get to R290's bedroom because staff can't get there in time. CNA V indicated she knows that R290 doesn't want to sit next to R291 during meals because they all had to recently sign a sheet that explained that. CNA V indicated R291 will wander into other people's rooms, and this upsets them as well.
On 1/10/23 at 4:04 PM, ADON C (Assistant Director of Nursing) indicated she was aware of the incident that occurred on 1/6/23 between R290 and R291. ADON C indicated that a grievance was filled out on 1/7/23 because that is when it got reported to ADON C. ADON C indicated that RN J (Registered Nurse) called and reported the incident on 1/7/23 during her PM shift. ADON C indicated that AC W (Admissions Coordinator) was working on the grievance now. Surveyor asked ADON C why it wasn't started as an investigation. ADON C indicated there was no injury and no intent to cause harm. Surveyor asked ADON C what one on one means. ADON C indicated that it means one staff with a resident.
On 1/10/23 at 4:15PM, AC W indicated that she just got the grievance that R290 filed. AC W indicated that R290 does not like R291 going into her room. AC W indicated that R290 told her that the door alarm doesn't always go off fast enough and that the stop sign isn't working. Surveyor asked AC W what intervention was put in place immediately to ensure everyone's safety. AC W indicated that they are going to put a black mat outside of R290's bedroom, it looks like a black hole and then R291 won't go in her bedroom. AC W indicated the mat and tape are on her desk currently. AC W indicated that she found out about the incident yesterday, 1/9/23 because it had been the weekend. AC W indicated that she talked to R290 and that now the story sounds more serious. AC W indicated that she still had to talk to the staff that worked that evening. AC W indicated that R291 is at the nurse station until bedtime. AC W indicated they try to keep R290's bedroom door shut; she is very scared. Surveyor asked why the incident wasn't reported on Friday evening. AC W indicated that she was looking into that as well. Surveyor asked AC W for a copy of the grievance that was filed and what was started for the investigation. AC W indicated she didn't have much to show because she just started the investigation, Surveyor asked for what she had started.
Note, Surveyor did not receive any additional information or documentation regarding the facility's investigation.
On 1/10/23 R291 was moved to another floor and placed on strict 1 on 1 observations.
On 1/11/23 at 9:30AM, DOO O (Director of Operations) indicated the facility filed the incident as a grievance and that the description of events looks different now. Surveyor asked for RN J's (Registered Nurse) phone number and asked if the facility discovered what CNA answered R290's call light on 1/6/23. The facility did not provide the name of the CNA who answered R290's call light on 1/6/23.
On 1/11/23 at 12:20PM, AC W indicated she has calls out to the staff that worked on 1/6/23. Surveyor asked if AC W called them today. AC W indicated Yes, this morning.
Please Note, this is several days after the incident occurred.
On 1/12/23 at 2:48PM, RN J indicated that she was the staff that assisted R290 with completing the grievance that was filed on 1/7/2023. RN J indicated she worked PM shift on 1/6/23 and 1/7/23. Surveyor asked if anyone had reported the incident between R291 and R290 on 1/6/23, RN J indicated the evening of 1/6/23 was a terrible night. RN J indicated there were four staff, two agency staff and two regular staff working. RN J indicated she doesn't remember anything being reported to her, but someone could have told her something and she blocked it out. RN J indicated on 1/7/23 she went to check on R290 and that is when R290 told her that R291 was in her bedroom on 1/6/23. RN J indicated that R290 reported to her that R291 was messing around with her blinds and told her to get the hell out of my bed. R290 was upset and told RN J that R291 has been in her room before and that she needed to tell her daughter. RN J indicated that on 1/7/23 she was instructed to write up the concern as a grievance, so she did that. RN J indicated she was glad R291 was a one on one now on the second floor.
On 1/17/23 at 1:21PM, DON B (Director of Nursing) indicated for resident-to-resident altercations the first thing that staff must do is ensure resident is out of immediate danger and then consult with administration and go from there.
R290 experienced psychosocial harm from the incident on 1/6/23. R290 expressed extreme fear and anxiety. R290 couldn't sleep and shared these feelings with facility staff. Through interviews it was determined that staff in multiple departments knew of R290's concerns and fears of R291. There were reoccurring incidents and attempts from R291 to enter R290's bedroom, despite knowing this history, the facility did not start an investigation until several days later. This resulted in no immediate intervention being put into place to ensure R290's safety from R291 until 1/10/23. The failure to implement an intervention and conduct a thorough investigation resulted in R290 experiencing and expressing ongoing psychosocial harm in the form of recurrent and ongoing fear since 1/6/23.
(Cross reference F600, F609 & F689.)
Example 2:
R23 was admitted to the facility on [DATE] with diagnoses that include, Alzheimer's disease, other abnormalities of gait and mobility, weakness, depression, Adult failure to thrive, cognitive communication deficit, Muscle wasting and atrophy, and repeated falls.
R23 most recent MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 12/7/22, indicates R23 has a BIMS (Brief interview of Mental status) score of 00 indicating severe cognitive impairment. R23 has an Activated Health Care Power of Attorney.
R7 was admitted to the facility on [DATE] with diagnoses that include, Type 2 diabetes mellitus with diabetic chronic kidney disease, other abnormalities of gait and mobility, and depression.
R7's most recent MDS with ARD of 9/10/22, indicates R7 has a BIMS score of 3 indicating severe cognitive impairment. R7 has an Activated Health Care Power of Attorney.
The facility Self-Report to the State Agency states, in part, Date occurred 12/15/22 Time occurred 6:00 PM. Briefly Describe the incident CNA (Certified Nursing Assistant) heard yelling from R7's room. CNA responded to it immediately and found R23 in R7's room. R7 was upset and telling CNA to get R23 out of his room. CNA started to redirect R23 out of R7's room and at that moment R7 grabbed R23's right hand and started to squeeze it. CNA intervened and redirected R23 out of the room and took R23 to the nurse for evaluation. Describe the effect Immediately after the incident R23 had redness noted on her right hand. There did not appear to be any effect on R23 and she went to bed shortly after the incident and was resting peacefully on her side with her right hand under her. The rest of her alert charting noted no residual effects of the incident both physically or emotionally. Explain .The facility placed both residents on 15 min. check to ensure R7's privacy and R23's safety. R23 was redirected back to her room where she was surrounded by familiar objects and got ready for bed.
On 1/12/23 at 5:44 PM, ADON C (Assistant Director of Nursing) indicated that NHA A (Nursing Home Administrator) with the assistance of corporate staff completed the investigation for the Self-Report that was submitted to the state agency on 12/23/22. ADON C indicated that she asked NHA A the Surveyors questions via text message (NHA A is on vacation out of the country). ADON C indicated that NHA A did not interview all residents during the investigation because the incident happened in R7's room and he did not go to other resident rooms or in common area. ADON C indicated the only staff that was interviewed was the staff that witnessed the incident, no other staff were interviewed. ADON C indicated that typically for resident-to-resident allegations of abuse the Social Worker completes the interviews.
No additional information was provided to surveyor. Please note that there is no evidence of a thorough investigation due to other staff working were not interviewed related to the incident, to know if other staff had witnessed similar events or if it's occurred before. No other residents were interviewed to show that others, have not been affected by a similar incident.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0554
(Tag F0554)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that self-administering of medications was deter...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that self-administering of medications was determined to be clinically appropriate for 2 of 2 residents (R5 and R7) reviewed for self-administration of medications out of a total sample of 18.
R5 was observed unsupervised with medications sitting on the bedside table.
R7 was observed unsupervised with medications sitting on bedside table.
This is evidenced by:
Facility Policy entitled Policy: Self-Administration of Medication, revised 12/2016, includes, in part: Residents have the right to self-administer medications if the interdisciplinary team has determined that it is clinically appropriate and safe for the resident to do . 1. As part of their overall evaluation, the staff and practitioner will assess each resident's mental and physical abilities to determine whether self-administering medications is clinically appropriate for the resident . 2. In addition to general evaluation of decision-making capacity, the staff and practitioner will perform a more specific skill assessment, including (but not limited to) the resident's: a. ability to read and understand medication labels, b. comprehension of the purpose and proper dosage and administration time for his or her medications; c. ability to remove medications from a container and to ingest and swallow (or otherwise administer) the medication; and . d. ability to recognize risks and major adverse consequences of his or her medications . 4. The staff and practitioner will ask residents, who are identified as being able to self-administer medications whether they wish to do so . 5. The staff and practitioner will document their findings and the choices of residents who are able to self-administer medications . 6. For self - administering residents, the nursing staff will determine who will be responsible (the resident or the nursing staff will) for documenting medications were taken . 8. Self-administered medications must be stored in safe and secure place, which is not accessible by other residents. if safe storage is not possible in the resident's room, the medications of the residents permitted to self-administer will be stored on a central medication cart or in the medication room. Nursing will transfer the unopened medication to the resident when the resident requests them . 9. Staff shall identify and give to the Charge Nurse any medications found at the bedside that are not authorized for self - administration, for return to the family or responsible party . 13. The staff and practitioner will periodically (for example, during quarterly MDS reviews) reevaluate a resident's ability to continue to self - administer medications.
Example 1
R7 was admitted , on 12/10/22, with diagnoses, that include, in part: Dysphagia, Type 2 Diabetes Mellitus, Depression, long term use of anticoagulants and mild intermittent asthma.
On 1/9/23 from 4:06 PM to 5:00 PM Surveyor observed 9 pills and Advair left bedside in R7's room. R7 indicated the nurse always leaves his medications and his Advair in there for him to administer.
On 1/9/23 at 4:33 PM DON B (Director of Nursing) indicated a resident can self-administer medications after an assessment is completed including a return demonstration and when there is a physician order. DON B indicated she was unsure if R7 had an order or a completed assessment to self-administer his own medications. DON B left the medications with the resident to go check on this.
On 1/9/23 at 4:45 PM LPN G (Licensed Practical Nurse) indicated she usually leaves R7's medications and inhaler there with him and he takes them by himself. LPN G indicated she was unsure if R7's had an order for self-administration of medications or if the facility had completed an assessment for R7. LPN G left the medications with R7 while she went to go check to see if he was safe to self-administer medications.
On 1/9/23 at 5:00 PM DON B and LPN G indicated R7 did not have a physician order for self-administering his medications and the facility did not have a completed assessment showing R7 was safe to self-administer medications. DON B and LPN G indicated medications and inhalers should not be left in R7's room unattended.
Example 2
R5 admitted to the facility on [DATE] with diagnoses, including Fibromyalgia, Hypertension, Asthma, Depression, and Chronic Kidney Disease Stage 3.
On 1/11/23 at 10:02 AM Surveyor observed 10 pills and medication cup of powder on R5's bedside table. R5 indicated the nurse leaves her medications for her to self-administer. ADON C (Assistant Director of Nursing) was in R5's room to perform wound care while the medications sat on R5's bedside table. ADON C did not remove the medications setting on bedside table when she left the room.
On 1/11/23 at 10:15 AM DON B indicated she was not sure if R5 had an order for self-administration or if the facility had completed an assessment showing R5 was safe to self-administer her own medications. DON B took the medications out of R5's room with her.
On 1/11/23 at 12:20 PM MT T (Medication Technician) indicated she left R5's medications on her bedside table and she should not have. MT T indicated R5 has no order for self-administration of medications or a completed assessment.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility did not ensure all alleged violations involving abuse, neglect, exploitation, or mistreatment were reported immediately to administration or within t...
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Based on interview and record review, the facility did not ensure all alleged violations involving abuse, neglect, exploitation, or mistreatment were reported immediately to administration or within the required time frames to the State Agency for incidents involving 2 of 4 Residents reviewed for abuse allegations out of a total sample of 18 Residents (R290 and R291).
R290 reported an allegation of possible abuse on 1/6/23. The allegation of abuse did not get reported to administration until 1/7/23 and was documented as a grievance. The facility began looking into R290's allegation on 1/9/23. This incident was not reported within the required time frames.
This is evidenced by:
The facility policy titled Abuse Investigation and Reporting with a revised date of July 2017, states in part, Policy Statement All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Findings of abuse investigations will also be reported. Policy Interpretation and Implementation Role of the Administrator: 1. If an incident or suspected incident of resident abuse, mistreatment, neglect or injury of unknown source is reported, the Administrator will assign the investigation to an appropriate individual.
.Reporting 1. All alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of an unknown source and misappropriation of property will be reported by the facility Administrator, or his/her designee, to the following persons or agencies: a. The State licensing/certification agency responsible for surveying/licensing the facility; b. The local/State Ombudsman; c. The Resident's Representative (Sponsor) of Record; d. Adult Protective Services (where state law provides jurisdiction in long-term care); e. Law enforcement officials; f. The resident's Attending Physician; and g. The facility Medical Director. 2. An alleged violation of abuse, neglect exploitation or mistreatment (including injuries of unknown source and misappropriation of resident property) will be reported immediately, but no later than: a. Two (2) hours if the alleged violation involves abuse OR has resulted in serious bodily injury; or b. Twenty-four (24) hours if the alleged violation does not involve abuse AND has not resulted in serious bodily injury. 3. Verbal/written notices to agencies may be submitted via special carrier, fax, e-mail, or by telephone. 4. Notices will include, as appropriate: a. The name of the resident; b. The number of the room in which the resident resides; c. The type of abuse that was committed (i.e., verbal, physical, sexual, neglect, etc.); d. The date and time the alleged incident occurred; e. The name(s) of all persons involved in the alleged incident; and f. What immediate action was taken by the facility with a written report of the findings of the investigation within five (5) working days of the occurrence of the incident .
Findings include:
Surveyor reviewed Grievance/Concern Form, Date the concern occurred: 1/6/23. Summary of concern: (R290) stated to that on Friday night resident (R291) entered her room, and started moving her blinds back and forth. He also approached her and said, get the hell out of my bed Resident states she had her call light on. Also states this has happened before. She was very upset. Emotional support given. RN J (Registered Nurse) completed grievance form.
On 1/10/23 at 9:22 AM, R290 indicated she has concerns with her neighbor, R291. R290 indicated R291 is not a safe person to be around and that the stop sign on her door does not work at all. R290 indicated R291 walks into her room and will use her bathroom and that this has happened at least three different times. R290 indicated she has voiced concerns about this and the only thing that was put in place was the stop sign on the door. R290 indicated she does not understand why R291 can't be moved, that she is terrified of him, and that all the staff in the facility know this. R290 indicated that on 1/6/23 at 9:09 PM R291 came into her room. R290 indicated this time was different than the other three times R291 entered her room. R290 indicated on 1/6/23 she was in bed, door shut, and her lights off. Surveyor observed R290's bed and noted that the head of the bed is in a direction where if someone enters the room, you would not be able to see who entered. R290 indicated she heard her room door open, and her lights came on. R290 stated, The guy next door came right next to my bed and screamed, Get the fuck out of my bed. He uses the F word all the time. R290 indicated R291 was naked except for an adult brief on. R290 indicated R291 grabbed her head and continued yelling and swearing. R290 indicated she put her call light on and was repeatedly pressing the call light. R290 indicated R291 went to her blinds and was messing around with them. Then took a chair and threw it. R290 indicated R291 is very strong, he's not big, but rough and very strong. R290 indicated she kept pressing the call light and that she didn't know what to do. R290 indicated she thought R291 was going to crawl into bed with her. R290 indicated, I was frightened to death. As R290 replayed the incident Surveyor observed tears in her eyes, holding her hands tightly and shaking. R290 indicated she did not hear R291's door alarm go off that night. R290 indicated there are times she hears the alarm, so she knows he is out and there are times that she doesn't hear the alarm and he is in her bedroom. R290 indicated she listens for the alarm, but that it is not always reliable. R290 indicated R291 then left her room and a few minutes later a staff answered her call light. R290 indicated she told the staff what had just happened, and the staff kept saying, I'm so sorry, I'm so sorry. R290 indicated she did not know the name of the staff that answered the call light but knew that it was one of the CNA's that were working that evening. R290 indicated someone must have reported the incident because AC W (Admissions Coordinator) came and talked to her twice about it on Monday (1/9/23). R290 indicated there were three staff in her bathroom talking to her about the incident on Monday (1/9/23) evening. R290 indicated one staff said, Oh, he (R291) has hit her many times. R290 indicated R291 has never physically harmed her before, but everyone knows she is scared to death of him and disgusted by him. R290 indicated she can't even stand to look at him. R290 stated, People know, everyone knows I have problems with him, nothing got done, and then incident on that Friday happened. I can't handle this. Surveyor observed R290's voice raising and becoming louder with more panic. R290 stated, DM K (Dietary Manager) told me last week that I don't have to worry, he won't be sitting next to me (during meals). She knows! Everyone knows. I don't want that guy next door.
Note, at least one staff member was aware of the incident that occurred on 1/6/23 and no staff member reported the incident on 1/6/23.
On 1/10/23 at 4:04 PM, ADON C (Assistant Director of Nursing) indicated she was aware of the incident that occurred on 1/6/23 between R290 and R291. ADON C indicated that a grievance was filled out on 1/7/23 because that is when it got reported to ADON C. ADON C indicated that RN J (Registered Nurse) called and reported incident on 1/7/23 during her PM shift. ADON C indicated that AC W (Admissions Coordinator) was working on the grievance now.
On 1/10/23 at 4:15 PM, AC W indicated that she just got the grievance that R290 filed. AC W indicated that R290 does not like R291 going into her bedroom. AC W indicated that she found out about the incident yesterday, 1/9/23 because it had been the weekend. AC W indicated that she talked to R290 on 1/9/23 and that now the story sounds more serious. AC W indicated that she still had to talk to the staff that worked that evening. Surveyor asked why the incident wasn't reported on Friday evening. AC W indicated that she was looking into that as well.
On 1/11/23 at 9:30 AM, DOO O (Director of Operations) indicated the facility filed the incident as a grievance. The description of events looks different now. DOO O indicated they have now started the allegation as an investigation and are reporting it to the State Agency.
On 1/12/23 at 2:48 PM, RN J indicated that she was the staff that assisted R290 with completing the grievance that was filed on 1/7/23. RN J indicated she worked PM shift on 1/6/23 and 1/7/23. Surveyor asked if anyone had reported the incident between R291 and R290 on 1/6/23, RN J indicated the evening of 1/6/23 was a terrible night. RN J indicated she doesn't remember anything being reported to her, but someone could have told her something and she blocked it out. RN J indicated on 1/7/23 she went to check on R290 and that is when R290 told her that R291 was in her bedroom on 1/6/23. RN J indicated that R290 reported to her that R291 was messing around with her blinds and told her to get the hell out of my bed. R290 was upset and told RN J that R291 has been in her bedroom before and that she needed to tell her daughter. RN J indicated that on 1/7/23 she was instructed to write up the concern as a grievance, so she did that.
R290 indicated she told a staff member on 1/6/23, therefore at least one staff member was aware of the incident on 1/6/23 between R290 and R291. The incident was written up as a grievance on 1/7/23, was not viewed as being a resident-to-resident altercation or abuse incident. This incident was not reported to administration or management timely. This incident was not reported to the State Agency within the required time frames.
(Cross reference F600, F610, & F689.)
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the facility did not ensure residents who are unable to carry out activities of daily living ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the facility did not ensure residents who are unable to carry out activities of daily living receive the necessary services to maintain good nutrition, this has the potential to affected 1 of 2 residents (R24) reviewed for Activities of Daily Living (ADLs) out of a total sample of 18 residents.
R27 voiced concerns regarding R24 needing assistance with her meals and staff not providing assisting to R24 with her meals.
Evidenced by:
R27 admitted to the facility on [DATE]. Her most recent Minimum Data Set (MDS), with Assessment Reference Date (ARD) of 11/10/22 indicates R27 is cognitively intact with a Brief Interview for Mental Status (BIMS) of 15 out of 15.
On 1/11/23 at 3:06 PM during the Surveyor-led Resident Council Meeting R27 stated, I feed my roommate, (R24), because staff just set down her tray and they don't even tell her it is there. I spoon fed her this morning. Her hands are gnarled. I know I am not supposed to feed her, but I was a caregiver for many years, and I know she needs help. R27 indicated her roommate is blind and she needs assistance finding her food, cutting it up, and identifying it. R27 indicated staff do not set R24 up to eat and then they sometimes come in and pick up the tray before R24 even knows it was there, so she does not eat at all.
R24 admitted to the facility on [DATE] with diagnoses, including dementia, adult failure to thrive, protein calorie malnutrition.
R24's hospital transfer records, dated 8/12/19, includes:
Diagnoses- macular degeneration . Sensory Function Assessment: right eye: impaired vision filed 8/14/19 . left eye legally blind filed 8/14/19 .
R24's Comprehensive Care Plan, includes: .problem start date 8/22/19: long term care resident unable to live independently related to . R24 is legally blind to left eye and has impaired vision to right . Goal target Date: 2/11/23: Will complete ADL (Assistance of Daily Living) routine with set up and supervision using least restrictive device . to maximize safety and independence during ADLs . approach start date 8/14/21: wears dark glasses routinely due to light sensitivity- legally blind . Problem start date 8/13/20: R24 has memory loss/dementia . cognition fluctuates . Approach start date 8/13/20: provide verbal reminders Give R24 clear/simple directions. Inform R24 of what you want her to do before starting the activity . Remind R24 where she is . Approach start date: 8/14/21 Diet: Regular. Boost 8 oz three times a day, add Pro-pass to boost three times a day with meals. Encourage fluid intake. Set up and verbal cues for meals. Assist as needed . Serve food in bowls . Approach start date: 8/16/21 serve hot beverages with lid in place . If R24 declines lid or unable to have lid for any reason alert MDS Nurse for further assessment .
R24's Nutrition Notes, include the following:
11/3/22 Resident receives regular diet with boost three times a day at meals at times per nursing/chart. She accepts boost 75-100%. Meal intake poor to fair and skips meals at times per nursing/chart. Current weight 98.4 pounds, down 3% in one month. BMI (Body Mass Index) 18.6 . on 10/5, weight was 101.2, 8/3 weight was 99.8, weight typically ranges from 97-101 lbs.
12/21/22 Intakes remains varied at meals. Resident accepting supplement 76-100% . Current weight 12/21 is 101 pounds, BMI is 19 on 11/23 is 98 pounds . continue with supplement as ordered .
On 1/12/23, at 8:29 AM Surveyor observed R24 at the dining room table. Surveyor observed R24's breakfast tray which consisted of:
- an empty bowl of oatmeal,
-bowl with a couple bites of hashbrowns left in it,
-a full bowl of scrambled eggs,
- a bowl with toast cut in quarters,
-cup of prune juice covered with plastic lid,
-cup of orange juice covered with a plastic lid,
- a carton of milk with a straw in it
-cup of coffee with a plastic lid with an open spot to drink out of
Surveyor asked R24 if she was going to drink her cup of orange juice and prune juice. R24 indicated she did not know they were there. R24 indicated she did not see them. Surveyor asked R24 if she was going to eat her scrambled eggs and toast. R24 indicated she did not know those were on her tray. R24 indicated not being able to see them.
On 1/12/23, at 8:43 AM, Surveyor observed staff remove R24's tray from in front of her. Surveyor approached R24 and asked if R24 was done with her breakfast when staff took her tray. R24 indicated R24 did not know staff had taken her tray.
On 1/12/23 at 12:01 PM, Surveyor observed DM K (Dietary Manager) ask R24 if she would like to join everyone for lunch. DM K assisted R24 from across the hallway to the table. DM K explained to R24 what foods and drinks were in front of her. DM K said, we got corn, chicken, macaroni salad, and a blond brownie. I have the shake you like to your right, and your coffee here . DM K was using R24's hand to locate the different drinks. DM K encouraged R24 to eat and asked her what she would like to start with. DM K gave R24 her desert first per R24's request. Surveyor observed that the only thing R24 ate was the brownie that DM K gave her. No other staff approached R24 throughout the meal. At 1:12 PM CNA JJ and a Dietary Aide started clearing tables off. CNA JJ said to R24, Are you done? R24 stated, I guess There were no attempts to see if R24 wanted any of her food warmed up, if she needed assistance, or if she wanted something else. CNA JJ took R24's food and drink and put them in the cart. Surveyor observed R24's tray while it was in the cart. CNA JJ stated, What are you looking at? Surveyor explained Surveyor was looking at R24's tray to see what she ate. CNA JJ stated, Oh, OK.
On 1/12/23 at 1:12 PM Surveyor observed R24 with three bowls in front of her containing a noodle salad, a chicken breast cut in half one time, and a corn casserole. All items were changing in color due to cooling and the tops of the items were hardened. Surveyor asked R24, How is your lunch? R24 stated, I don't know what is there. I can't see. Surveyor asked R24 if she needs assistance and R24 stated, Yes, I think that would be nice. I would like some help. Surveyor told R24 she would let a staff member know this and proceeded to walk to the nurse' station to find a staff member.
On 1/12/23 at 1:12 PM Surveyor reported to CNA H that R24 was requesting assistance with her meal. Surveyor and CNA H walked together to R24. Upon arrival at 1:13 PM R24 was sitting at table with no meal in front of her.
On 1/12/23 at 1:13 PM during an interview, CNA JJ indicated she cleared the resident lunch tables, including R24's tray. CNA JJ indicated she was agency, and she does not know how much assistance R24 needs with her meals. Surveyor asked CNA JJ if she asked R24 if she was finished. CNA JJ raised her voice and stated, I have been a CNA for 20 years and I know you ask residents before removing tray. I am going to help her to the bathroom now and then you can ask her yourself.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that 1 of 3 of 18 total sampled residents (R28) a...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that 1 of 3 of 18 total sampled residents (R28) at risk of developing pressure injuries received consistent measures to prevent further development of pressure injuries.
Evidenced by:
Facility policy, entitled Pressure Ulcer/Skin Breakdown, revised 4/2018, includes, in part: . current approaches should be reviewed for whether they remain pertinent to the resident/patient's medical conditions, are affected by factors influencing wound development or healing, and the impact of specific treatment choices made by the resident/patient or substitute decision maker .
Facility policy, entitled Pressure Injuries Overview, revised 3/2020, includes, in part: . avoidable means a resident developed a pressure injury/ulcer and that one or more of the following were not completed:
Evaluation of the resident's clinical condition and risk factors.
Definition or implementation of interventions that are consistent with the resident needs, resident goals, and professional standards of practice.
Monitoring or evaluating of the impact of the interventions; or
revision of the interventions as appropriate .
Facility policy, entitled Prevention of Pressure Injuries, revised 4/2020, include, in part: Skin care . keep the skin clean and hydrated . use facility approved protective dressings for at risk individuals . Device related pressure injuries: review and select medical devices with consideration to the ability to minimize tissue damage, including size, shape, it's application and ability to secure the device . monitor regularly for comfort and signs of pressure related injury . evaluate, report, and document potential changes in the skin .
R28 admitted to the facility on [DATE] with diagnoses, including diffuse traumatic brain injury with loss of consciousness, anoxic brain damage, chronic viral hepatitis, anxiety disorder, post-traumatic stress disorder, and pseudobulbar affect.
R28's MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 8/11/22, indicates R28 is at risk for pressure injury development and does not have any unhealed pressure injuries.
R28's Occupational Therapy Note, dated 9/22/22, includes, in part: . Right wrist extension with 10 reps with prolonged holds and finger extension with writer able to extend enough to place carrot splint into position with decreased discomfort from previous session. Patient verbalized understanding of the need for splint (good hand hygiene, decreased risk for infection) and appeared more accepting of splint. She reported that she liked the carrot. She is more accepting of the splint with rational and limiting the use of the term splint when referring to it.
R28's Nurse Notes, dated 10/25/22, include Reports of thumb wound. Previously noted blanchable area to right thumb is not macerated and pink. 1.5cm x 2.5cm with 0.2cm opening in the middle with 0.3 cm depth. Call placed to APNP (Advanced Practice Nurse Practitioner) . received orders for cleanse daily and apply zinc with primapore.
R28's Nurse Notes, dated 10/26/22, include Dressing clean, dry, and intact to right thumb with 15% strikethrough drainage noted. Bright red drainage noted to dressing with removal, serosanguinous drainage with cleansing. Wound appears with loose skin, from potential popped blister with opening in the center, stage 2 pressure injury. Wound 1.5cm x 1.5cm x 0.2cm. Resident voices discomfort with cleansing. Carrot in place to right hand for contraction.
R28 Braden Assessment, dated 10/26/22, mild risk for pressure injury development, score 15.
R28's Nurse Notes, dated 10/26/22, include Request sent to PCP (Personal Care Provider) for Arginaid and Vitamin C.
R28's Nurse Notes, dated 10/27/22, include received order for Arginaid and Vitamin C 500 mg daily to promote wound healing .
R28's Treatment Administration Record, includes Wound care- right thumb: cleanse and pat dry . apply zinc paste and cover with primapore daily . start date: 10/26/22 - 11/17/22
R28's Nurse Notes, dated 10/31/22, include Updated R28's AHCPOA (Activated Healthcare Power of Attorney) on wound progress .
R28's TAR (Treatment Administration Record), 11/1/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily.
Treatment not completed: Resident refused.
R28's Nurse Notes, dated 11/2/22, include Carrot in place to right hand to help with contracture. Dressing to right thumb is clean, dry, and intact with 25% drainage with removal. Drainage to dressing and with cleaning serous, Skin from blister to site remains 75% intact. Open area of blister with visible wound bed bright pink in color. Wound measures 1.0cm x 1.5cmx 0.2cm. Resident screaming with cleansing and straightening. Resident calmed once carrot was replaced to right hand. Wound is looking better .
R28's most recent MDS, with ARD of 11/4/22 indicates R28's cognition is severely impaired with a BIMS (Brief Interview of Mental Status) score of 3 out of 15. R28's MDS indicates she requires the total assistance of two or more staff to meet her needs in bed mobility, transfer, toileting, eating, and personal hygiene. R28's MDS also indicates she is at risk for pressure injury development, and she has one stage 2 pressure injury that is unhealed.
R28's TAR (Treatment Administration Record), 11/4/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily.
Treatment not completed: Resident refused.
R28's Nurse Notes, 11/4/22, include Resident refused treatment to thumb, nurse provided education and resident still refused .
(It is important to consider R28's BIMS score of 3 out of 15 and the intervention of education provided to R28.)
R28's Nurse Notes, 11/6/22, include Wound bed to right thumb more pink than previously noted. Resident name called and screamed at writer with treatment to right thumb, however resolved after treatment complete.
R28's TAR (Treatment Administration Record), 11/8/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily.
Treatment not completed: Resident refused.
R28's Nurse Notes, 11/9/22, include Dressing clean, dry, and intact to right thumb with moderate amount of strikethrough drainage, however dressing was from 11/6/22. Wound is lighter pink this week and 1.5cm x 1.5cm x 0.3cm . Small amount of serous drainage with cleansing . Writer discussed the importance on allowing staff to change dressing daily . PCP updated . AHCPOA updated .
(It is important to note R28's wound is bigger in size, and it is important to note the missed treatments, the lack of reapproaching, and the intervention of education being used with R28, whose BIMS score is a 3 out of 15.)
R28's TAR (Treatment Administration Record), 11/12/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily.
Treatment not completed: Resident refused.
R28's TAR (Treatment Administration Record), 11/13/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily.
Treatment not completed: Resident refused.
R28's Nurse Notes, 11/16/22, include: . dressing dry, clean, and intact to right thumb pressure injury with crusted drainage and past dated 11/14/22. Site presents more red and macerated this week. Resident crying in pain more this week and attempting to his writer with her left upper extremity. Slight odor noted after cleansing. Wound bed is 2cm x 1.8cm x 0.2cm and bright red. Wound edges more macerated this week. Request to change treatment sent to PCP to include Opticell Ag+ or therapeutic equivalent every three days and as needed.
(It is important to note the size of R28's wound is larger, and treatments were missed. The facility did not provide evidence of reapproaching R28 for wound care once she refused. It is also important to note the facility did not provide evidence of hand hygiene when treatment was missed.)
R28's Nurse Notes, dated 11/17/22, include received communication back from PCP. Ok to change dressing to right thumb pressure injury to include zinc with Opticell Ag+ . every 3 days or as needed. Dressing change completed per order. Tolerated . Carrot in place in hand .
R28's Physician Orders, 11/17/22, Wound care to right thumb. Cleanse and pat dry. Apply zinc paste and Opticell AG+ or therapeutic equivalent. Cover with bordered foam every three days and as needed. Start date 11/17/22
R28's Nurse Notes, dated 11/22/22, include: . dressing to right thumb removed, dressed, clean/dry, no signs and symptoms of infection noted .
R28's Nurse Notes, dated 11/23/22, include: . dressing clean, dry, intact to right thumb pressure injury, moderate amount of strikethrough drainage visible, serosanguinous. Wound bed bright red, with more pink around the edges than red. Wound edges appear less macerated this week. Wound 0.7cm x 1.5cm x 0.2cm . Small amount of serosanguinous drainage notes during treatment. Approval from PCP for ortho referral.
R28's TAR, 11/23/22, Wound care to right thumb. Cleanse and pat dry. Apply zinc paste and Opticell AG+ or therapeutic equivalent. Cover with bordered foam every three days and as needed.
Treatment not completed. Resident refused.
R28's TAR, 11/26/22, Wound care to right thumb. Cleanse and pat dry. Apply zinc paste and Opticell AG+ or therapeutic equivalent. Cover with bordered foam every three days and as needed.
Treatment not completed. Resident refused.
R28's TAR, dated 11/29/22, indicates R28's dressing has not been changed since 11/20/22. (It is important to note the facility provided no evidence of staff reapproaching R28 upon refusals.)
R28's Nurse Notes, dated 11/30/22, include dressing clean, dry, and intact to right thumb pressure injury; no drainage visible. Wound bed bright pink, with more white around edges. Wound edges continue to appear less macerated this week. Wound 0.5cm x 1.4cm x 0.2cm .
R28's Nurse Notes, dated 12/7/22, include: No dressing in place to right thumb pressure injury. Area red and slightly macerated; carrot splint in place to right hand . Wound edges macerated and white. Wound bed beefy red with slight sanguineous drainage with cleansing and measurements: 0.8cm x 0.5cm x 0.2cm. AHCPOA inquired about if ortho was set yet for right hand contracture; follow up sent to transportation coordinator . Request sent to PCP to discontinue Opticell AG+ due to length of use . Received response back from PCP to discontinue Opticell AG+ to right thumb pressure injury due to wound improvement and exceeded duration for benefit. Order to cleanse and apply zinc paste with bordered foam dressing or primapore dressing.
(It is important to note R28's dressing to right thumb was not in place and was discontinued on 12/7/22 and a new order is not put in place until 12/10/22.)
R28's Nurse Notes, dated 12/8/22, include Referral form from PCP for ortho referral due to right hand contracture . Writer contacted AHCPOA regarding clinic preference, no preference . Referral form set to medical records for transportation coordinator.
R28's Physician Orders, dated 12/10/22, include Wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed. Start date 12/10/22
R28's TAR, dated 12/10/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed.
Treatment not completed: Resident refused.
R28's Nurse Notes, dated 12/14/22, include dressing to right thumb pressure injury clean, dry, and intact with minimal drainage with removal. No drainage with cleansing. Site with significant improvement, measuring: 0.3 cm x 0.5 cm x less than 0.1 cm. Peri wound remains red in color. PCP updated. AHCPOA updated.
R28's TAR, dated 12/16/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed.
Treatment not completed: Resident refused.
R28's Nurse Notes, dated 12/21/22, include dressing clean, dry, and intact to right thumb and changed per orders. Site presents macerated with pinpoint opening. Carrot splint placed to right hand but is backwards. Writer corrected and educated staff.
R28's TAR, dated 12/22/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed.
Treatment not completed.
R28's TAR, dated 12/25/22, includes wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed.
Treatment not completed: Resident refused.
R28's TAR, dated 12/28/22 indicated R28 has not had her dressing changed since 12/19/22. (It is important to note the facility did not provide evidence of reapproaching R28 regarding wound care during this time.)
R28's Nurse Notes, dated 12/28/22, include dressing clean, dry, and intact to right thumb pressure injury and 7 days since last dressing change. Site presents more macerated, and more red. Wound bed is 0.7cm x 1.5cm x less than 0.2cm, but more than 0.1cm in depth. PCP updated and AHCPOA updated.
(It is important to note the wound is larger in size and dressing changes were missed. The facility provided no evidence of staff reapproaching R28 after she refused wound care.)
R28's TAR, dated 1/3/23, includes wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed.
Treatment not completed: Resident refused.
R28's Nurse Notes, dated 1/4/23, include dressing clean, dry, and intact to right thumb pressure injury. Small amount of serous drainage noted to dressing . Site to thumb appears more macerated but does not appear red or warm. Measurements: 0.7cm x 1.7cm x 0.2cm . Carrot splint was not in place. Carrot had been removed for washing yesterday, per report. Resident does have a backup splint to place with washing. AHCPOA updated on stalling with healing. Request sent to PCP to change primary treatment to collagen. Keep border foam or bordered gauze every 3 days.
(It is important to note R28's wound is increasing in size and her interventions are not being used.)
R28's Nurse Notes, dated 1/5/23, includes Received order from PCP to add collagen to wound bed to right thumb pressure injury with dressing changes. Stop zinc while collagen in use.
R28's Physician Orders, dated 1/7/23, include wound care right thumb, cleanse, and pat dry. Apply collagen to wound bed. Cover with bordered foam or primapore every three days or as needed.
(It is important to note R28's Physician Orders for wound care was discontinued on 1/5/23 and a new order was not in place until 1/7/23.)
R28's TAR, dated 1/7/23 includes Wound care right thumb, cleanse, and pat dry. Apply collagen to wound bed. Cover with bordered foam or primapore every three days or as needed.
Treatment not completed. (No other comment noted. Does not say R28 refused.)
R28's Nurse Notes, dated 1/10/23, includes treatment done to right thumb as ordered.
(It is important to note wound care has not been completed since 1/4/23 and the facility did not provide evidence of R28 refusing treatment during this time. The facility also did not provide evidence of R28 receiving hand hygiene when treatment was not completed.)
R28's Nurse Notes, dated 1/11/23, includes dressing clean, dry, and intact to right thumb pressure injury . Resident did not have carrot splint in place, was reluctant, but did allow writer to place splint. No drainage noted to dressing. Site presents with pink intact skin, and dried, callus like skin where center wound bed was previously noted. No moisture or maceration noted. Area measures: 0.3cm x 0.5cm x less than 0.1cm.
On 1/11/22 at 12:00 PM Surveyor observed R28 in the dining room without her carrot splint in place.
On 1/12/22 at 12:39 PM Surveyor observed R28 without her carrot splint in place and without a dressing on.
On 1/12/22 at 12:43 PM Admissions Coordinator W stated, I fed R28 yesterday and she did not have the carrot in her hand. She was grabbing my blouse.
On 1/12/22 at 12:55 PM CNA I (Certified Nursing Assistant) indicated R28 refuses to have her carrot splint placed at times and staff have laundered it without a replacement before, so she has gone without it. CNA I indicated she has not seen staff try rolled up wash cloths or any other method besides R28's carrot.
On 1/12/22 1:01 PM LPN G (Licensed Practical Nurse) stated, R28 would not let me put them in her hand today. I chart refusals in progress notes. LPN G indicated when R28 refuses the staff just do not use it. LPN G was not aware of any other methods tried with R28 to prevent contracture, such as rolled up wash clothes.
On 1/12/23 at 5:33 PM DON B (Director of Nursing) and Director of Operations O indicated physician orders and therapy recommendations are to be followed and a resident has the right to refuse. DON B indicated it is her expectation that when a resident refuses treatment staff will educate if appropriate or will reapproach. DON B indicated refusals should be documented.
R28's Nurse Notes, dated 1/13/23, include dressing dry, clean, intact to right thumb and changed per orders; site remains dry and unchanged in appearance from Wednesday when writer changed dressing. Thumb itself appears more red, however resident is not wearing her carrot splint and her thumb is resting against her right index finger. Resident would not allow writer to place carrot splint to right hand, stating, I don't need that. Writer re-educated resident on importance and benefits of using splint .
R28's Nurse Notes, dated 1/15/23, Resident refused to put her carrot in her right hand after 2 attempts . Refused her carrot to her right hand from night shift . was able to get it in her hand for a while .
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure that residents with an indwelling catheter receiv...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure that residents with an indwelling catheter received the appropriate care and services to prevent a urinary tract infection (UTI) for 1 of 3 Residents (R) (R8) reviewed for catheters and the facility did not ensure residents who are incontinent of bowel receive the services and assistance to maintain continence, unless his or her clinical condition is or becomes such that continence is not possible to maintain for 1 of 2 residents (R4) reviewed for bowel incontinence.
Surveyor observed R8's catheter dragging and resting directly in contact with the floor two times during survey.
R4's family representative voiced concerns to Surveyor regarding R4 having stomach aches and staff not consistently tracking R4's bowel movements. R4's medical record indicates her bowel movements were not recorded consistently and she was not offered PRN (as needed) medication.
This is evidenced by:
The facility policy titled Urinary Continence and Incontinence - Assessment and Management, revised in 2010, includes the following:
Policy Statement: 1. The staff and practitioner will appropriately screen for, and manage, individuals with urinary incontinence. 2. Management of incontinence will follow relevant clinical guidelines. 3. The physician and staff will provide appropriate services and treatment to help residents restore or improve bladder function and prevent urinary tract infections to the extent possible.
Policy Interpretation and Implementation: Screening for Information 1. As part of the initial and ongoing assessments, the nursing staff will screen for information related to urinary continence. Examples of sources of such information may include the resident, family, or a hospital discharge summary describing placement of an indwelling urinary catheter during a recent hospitalization. 2. Relevant information related to urinary continence includes:
a. History of urinary incontinence; factors precipitating incontinence; and associated symptoms.
b. Previous treatment/management attempts and response to interventions.
c. Pertinent diagnoses, including . stroke, diabetes mellitus .
d. Observations, including wet bed or clothing, prolapsed uterus, use of urinary catheter . and/or use of diuretics.
e. Functional and/or cognitive capabilities or limitations that could affect continence . impaired mobility .
Facility standing orders, dated 1/12/23, include: 2. Milk of Magnesia 30 ml by mouth as needed daily for bowel health .3. Bisacodyl suppository 10 mg rectally daily as needed for bowel health. 5 Polythylene Glycol 3350 powder 17 g in 8 oz liquid daily as needed for bowel health . (It is important to note the date of this form.)
Example 1
R8 admitted to the facility 3/4/22 with diagnoses, including Sepsis, disease of spinal cord, spinal stenosis, hemiplegia, and hemiparesis following cerebral infarction, neuromuscular dysfunction of bladder, bacteremia, urge incontinence, urinary tract infection
On 1/10/23 from 7:59 AM to 8:06 AM Surveyor observed R8's catheter in direct contact with the facility's floor. During an interview, CNA HH (Certified Nursing Assistant) indicated R8's catheter should be inside of a dignity bag and should not be in direct contact with the floor. CNA HH then placed R8's catheter inside of a dignity sleeve. This dignity sleeve was like a bag without a bottom.
On 1/10/23 at 8:28 AM Surveyor observed R8's catheter bag to be lying in direct contact with the floor again. During an interview R8 told Surveyor she has a history of having urinary tract infections.
On 1/10/23 at 8:35 AM during an interview AC W (Admissions Coordinator) indicated R8's catheter bag does not have a bottom and that is why it keeps touching the floor. AC W indicated catheter bags should not be in direct contact with the floor and she would address this right away.
On 1/11/23 at 8:25 AM during an interview DON B (Director of Nursing) indicated R8's catheter should not be in direct contact with the floor as this puts her at risk for Urinary Tract Infections. DON B indicated R8's catheter cover did not have a bottom and that is what the facility's supply of catheter covers are like. DON B indicated she was going to order catheter covers/dignity bags without holes in the bottom for future use.
Example 2
R4 admitted to the facility on [DATE] with diagnoses, including constipation.
On 1/10/23 at 11:29 AM during a family interview R4's family representative voiced concerns R1 having stomach aches at times and staff not consistently monitoring R4's bowel movements and not using her as needed medications, because they are unsure how many days it has been since she last went.
R4's Comprehensive Care Plan, initiated on 11/3/22, includes, in part:
Problem: Resident has the potential for constipation related to decreased mobility, narcotic use, anti-anxiety medications, and as needed diuretic medications.
Goal: Resident will have a regular, soft-formed bowel movement at least every 3rd day.
Approaches: Administer medications as ordered. Monitor effectiveness and side effects. Document frequency and character of bowel movements. Encourage fluids of choice. Offer prune juice as needed. Monitor for signs of constipation such as decreased bowel sounds/abdominal pain, distention, decreased appetite, fever .
R4's Physician Orders, include:
Bisacodyl suppository; 10 mg; amt: 10 mg; rectal
Special Instructions: Insert 1 suppository daily PRN (as needed) . start date 10/25/22
Milk of Magnesia (magnesium hydroxide)
suspension; 400 mg/5 mL; amount: 30 mL (milliliter); oral
Special Instructions: Take 30 mL if no BM for 3 days . start date 10/25/22
Miralax (polyethylene glycol 3350)
powder; 17 gram/dose; amt: 17 gm; oral
Special Instructions: Mix 17 gm with 4-8 oz of fluid Mon/Wed/Fri
Once A Day on Mon, Wed, Fri . start date 10/25/22
Morphine concentrate - Schedule II
solution; 100 mg/5 mL (20 mg/mL); amt: 0.3mg; oral
Special Instructions: 0.3 MG BY MOUTH DAILY AT NIGHT FOR PAIN/AIR HUNGER . start date 11/8/22
Polyethylene glycol 3350 [OTC]
powder; 17 gram/dose; amt: 17 gm; oral
Special Instructions: Mix 17 gm with 4-8 ox fluid daily PRN . start date 10/25/22
R4's Medical Record contained the following, in part:
11/15/22-11/21/22 no bowel movements recorded
11/21/22 Miralax given
11/23/22 - 11/27/22 no bowel movement recorded
11/23/22 Miralax given
11/25/22 Miralax given
12/10/22-12/14/22 no bowel movements recorded
12/12/22 Miralax given
12/18/22- 12/23/22 No bowel movements recorded
12/19/22 Miralax given
12/21/22 Miralax given
12/23/22 Miralax given
12/25/22 - 1/8/23 No bowel movements recorded
12/26/22 Miralax given
12/28/22 Miralax given
12/30/22 Miralax given
(It is important to note R4 is on Morphine and a side effect of this medication is constipation. It is also important to note the number of days no bowel movement is recorded and none of R4's PRN medication is used during these times.)
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0744
(Tag F0744)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure a resident who displays or is diagnosed with dem...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure a resident who displays or is diagnosed with dementia receives the appropriate treatment and services to attain or maintain their highest practicable physical, mental, and psychosocial well-being for 1 (R291) of 2 Residents reviewed for dementia care out of a sample of 18 Residents.
R291 has a diagnoses of dementia. R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents, wanders into other resident rooms, and is sexually inappropriate to other residents. The facility staff did not provide person-centered services to maintain R291's highest practicable physical, mental, and psychosocial well-being.
Evidenced by:
The facility policy titled Dementia-Clinical Protocol with a revision date of November 2018, states in part; Assessment and Recognition 1. As part of the initial assessment, the physician will help identify individuals who have been diagnosed as having dementia and those with otherwise impaired cognition. 2. The IDT will evaluate individuals with new or progressive cognitive impairment and help identify symptoms and findings that differentiate dementia from other causes. a. dementia will be differentiated from delirium to the extent possible in residents presenting with impaired cognition. Delirium may be especially problematic in individuals with underlying dementia 5. The staff and physician will review the current physical, functional, and psychosocial status of individuals with dementia, and will summarize the individual's condition, related complications, and functional abilities and impairments. Treatment/Management 1. For the individual with confirmed dementia the IDT will identify a resident-centered care plan to maximize remaining function and quality of life. 2. Nursing assistants will receive initial training in the care of residents with dementia and related behaviors. In-services will be conducted at least annually thereafter. Additionally performance reviews will be conducted annually and in-service education will be based on the results of the reviews. 3. The facility will strive to optimize familiarity through consistent staff-resident assignments. 4. Direct care staff will support the resident in initiating and completing activities and tasks of daily living. a. bathing, dressing, mealtimes, and therapeutic and recreational activities will be supervised and supported throughout the day as needed. 5. The IDT will identify and document the resident's condition and level of support needed during care planning and review changing needs as they arise. a. Resident needs will be communicated to direct care staff through care plan conferences, during change of shift communications and through written documentation (nurses' notes and documentation tools). B. Progressive or persistent worsening of symptoms and increased need of staff support will be reported to the IDT 8. The physician will order appropriate interventions to address significant behavioral and psychiatric symptoms, based on pertinent clinical guidelines and consistent with regulatory requirements 9. If a psychiatric consultant is called to help manage behavioral or psychiatric symptoms in the individual with dementia, the IDT will retain an active role by reviewing and implementing the consultant's recommendations, addressing issues that affect mood, cognition, and function, monitoring for complications related to treatment and evaluating progress. Monitoring and Follow-up 1. The staff will monitor the individual with dementia for changes in condition and decline in function and will report these findings to the physician. 2. The IDT will adjust interventions and the overall plan depending on the individual's responses to those interventions, progression of dementia, development of new acute medical conditions or complications, changes in resident or family wishes, and other relevant factors
The Alzheimer's Association provides the following recommendations when dealing with an episode of agitation; Alzheimer's Association. (2020) Dementia related behaviors. https://www.alz.org/media/documents/alzheimers-dementia-related-behaviors-ts.pdfwww.alz.org Do not: Raise your voice; take offense; corner; crowd; restrain; rush; criticize; ignore; confront; argue; disagree; reason; shame; demand; condescend; force; explain; teach; show alarm; or make sudden movements; out of the person's view. Say: May I help you? You're safe here. Everything is under control. I apologize. I'm sorry that you are upset. I know it's hard. I will stay until you feel better.
R291 was admitted to the facility on [DATE] with diagnoses including Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, restlessness and agitation, depression, difficulty in walking, muscle wasting and atrophy, inappropriate diet and eating habits, repeated falls, hearing loss, alcohol abuse, and Dementia.
R291's most recent Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 12/13/22, indicates R291 has a Brief Interview for Mental Status (BIMS) score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney.
R291's Comprehensive Care Plan, indicates in part:
Problem start date: 10/27/22, Behavioral Symptoms- Resident has expressed sexual behaviors towards others and based on assessment is unable to consensually participate in this type of behavior. Resident has socially inappropriate/disruptive behavioral symptoms as evidenced by sexually inappropriate behaviors and foul language towards staff and other residents. Long Term Goal Target Date 3/16/23: Resident will accept redirection when exhibiting socially inappropriate/disruptive behavior toward staff or other residents. Approach: Start Date 10/27/22, administer medications per physician orders, assess resident as needed using the sexuality and intimacy worksheet, remind resident he is married and provide education related to appropriate interactions with others, avoid over-stimulation, identify and report possible triggers for suggestive or sexual language, maintain a calm, slow, understandable approach and environment for and with resident. Observe and report socially inappropriate/disruptive behaviors when around others. Provide snack (ice cream), provide meaningful engagement or activities to resident, remove resident from group activities when behavior is unacceptable, remove resident from other resident's rooms and unsafe situations. Staff should watch their body language staff wear appropriate attire. Staff should be aware of their own body language and conversations they are having with coworkers, visitors and residents. Staff should explain their role upon entering room. Address the resident formally and maintain their professionalism. When available, have male caregivers and nurses provide care for resident. One on one supervision while resident awake. Door alarm and 15-minute checks while resident sleeping.
Problem start date: 10/19/22, Behavioral Symptoms- Resident experiences wandering (moves with no rational purpose, seemingly oblivious to needs or safety). Long Term Goal Target Date 3/16/23 Resident will wander safely within specified boundaries. Approach 10/20/22 Door sensor alarm to resident's doorway to be turned on when in his room. Resident to have one on one supervision when awake. Maintain a calm environment and approach to the resident. Redirect resident if wandering into another room; offer resident to stay by nurses' station to be in line of sight of staff. When resident begins to wander, provide comfort measures for basic needs (e.g., pain, hunger, toileting, too hot/cold, etc.).
Problem start date: 10/4/22, Behavioral Symptoms- Resident uses inappropriate language towards others. Longer Term Goal Target Date 3/16/23 Resident will accept redirection from staff when using inappropriate language towards others. Approach 10/4/22 gently but firmly informed resident that inappropriate language are not welcome. Do not engage in discussion. Maintain a calm, slow, understandable approach .
Problem start date: 9/13/22, Potential for elopement r/t cognitive status, unaware of safety concerns. Long Term Goal Target Date 3/16/23 Pt. will make no attempts of elopement E/B no sounding of code alert. Approach 9/13/22 check function weekly. Check placement every shift per nursing. Code alert bracelet to left ankle. #10. Gently redirect from stairwells and/or elevators. Picture of resident in all identified locations.
Problem start date: 8/24/22 Behavioral Symptoms- Resident has been known to make sexually inappropriate comments towards staff and grabbing at staff. Long Term Goal Target Date 3/16/23 Resident will accept assistance from staff, if resident is not redirectable, staff will ensure resident is safe, leave resident's room and reapproach. Approach 10/20/22 door sensor alarm in resident's doorway to be turned on when resident is in his room. Resident to have one on one supervision. Approach start date 10/4/22 gently but firmly inform resident that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Approach start date 9/8/22 resident to have supervision when around female residents. Staff to ensure no inappropriate interactions .
Problem start date: 5/20/22 Category: Cognitive loss/Dementia Resident has a memory problem related to staff BIMS assessment. Resident's diagnosis include Alzheimer's disease with late onset, cognitive communicate deficit. Resident recently admitted to SNF for rehabilitative services (new environment). Longer Term Goal Target Date 3/16/23 Resident will improve memory as evidenced by improving orientation skills, being able to locate call light and turn it on as needed, recalling staff names/faces, recognizing that he is in a skilled nursing facility. Approach 5/20/22 Provide verbal reminders for date, time, place, how to use call light, location of call light, and when to use call light. When resident is trying to remember something, do not rush resident. Minimize distractions.
Problem start date: 5/17/22 Category: Activities Limited time spent in activities d/t cognitive loss and activity intolerance, fatigue. Short Term Goal Target Date: 3/16/23 To participate in 1-1 visits or attend group activities at least 1-2 times per week. Approach 10/3/22 Does not attend church services. Continue to offer small group activities but seat at end of aisle so he can self-propel WC away if becomes uninterested. Family states that too much stimulus may be upsetting. Approach 5/17/22 Staff to invite and encourage residents to participate in small group activities. Staff to provide 1-1 visits. Family members are here often and are very supportive. Staff to respect the fact that resident does fatigue easily.
Problem start date: 5/6/22 Behavioral Symptoms - APOAHC (Activated Power of Attorney for Health Care) stated resident has a history of grabbing other residents aggressively and becoming physically aggressive with staff. APOAHC indicated resident has not made any sense when he talks; resident is able to form words, but the words together do not make sense. Resident has used swear words often. Approach start date 5/6/22 Staff can attempt to redirect resident. Staff should have a calm approach when interacting with resident. Ask simple yes, no questions. Staff can meet with resident 1:1 if needed/able. If resident becomes agitated staff can reapproach after giving resident time to calm down. During periods of increased agitation, remove resident away from other residents and take to safe area to calm down. Approach start date 8/2/22 Approaches to redirect resident to his own room. Sign placed outside of resident's room to direct him to his own room.
Surveyor asked for R291's Certified Nursing Assistant (CNA) Care Card. Facility provided a document titled, Profile Care Plan Approaches, it states, in part: Nutritional Status 6/9/22, .1:1 supervision at meals .If you have to leave resident, move all food and inedible items out of his reach. Behavioral Symptoms 10/4/22, Gently but firmly inform R291 that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Behavioral Symptoms 10/27/22, Resident should be placed in a calm and quiet environment at least an arms length away from other residents to ensure resident's safety.
Surveyor reviewed Activity Attendance documentation from 10/17/23-1/10/23, a total of 86 days of documentation reviewed. Out of the 86 days, there was an activity that was offered 48 of those days. Out of the 48 days that an activity was offered, R291 said yes and participated 28 of those days. Out of the 48 days that an activity was offered, 20 days R291 declined and nothing else was offered. Out of the 48 days that an activity was offered, 7 of those days the activity was R291 watching TV in his bedroom. Most of R291's time was unstructured with few activities offered. None of the activities offered involved any of his favorite things, and activities were offered late morning-early afternoon. There were only two activities that were offered in the PM hours during the time that staff have indicated R291 needs the most support, structure, and redirection. Surveyor observed no structured activities occurring with R291 throughout survey.
Surveyor reviewed Physician Order Report 1/1/23-1/31/23 which states in part: Start date, 8/29/22 May be seen by behavioral health, start date 8/29/22 Target Behavior: (sexual inappropriateness, increase resident distress, dangerous to self or others) At the end of each shift mark frequency - how often behavior occurred and intensity - how resident responded to redirection, intensity code: 0=did not occur, 1=easily altered, 2=difficult to redirect. Special instructions staff note: add frequency and intensity med notes to order for tracking. Every shift; day, pm, noc. Start date, 9/13/22 Check placement of wander guard every shift. Start date, 9/20/22 check wander guard function weekly. Start date, 11/24/22 Update POA with any instances of combative behavior (call daughter). Start date, 11/28/22 Check function of door alarm sensor Qshift (Every shift); day, pm, noc.
Surveyor reviewed behavior tracking from 12/1/22-1/10/23 .target behavior sexual inappropriateness, increase resident distress, dangerous to self or others .out of the 41 days reviewed there is see note documented for 20 of the days. The behavior documentation is not consistently tracking intensity or frequency. Progress notes reviewed, 12/11/22 13:47 .talking and swearing very loudly at the lunch table. He did not become aggressive physically but continued to be very vocal and curse .12/16/22 14:23, He swung at CNA and connected with her left shoulder-did not cause injury. 12/17/22 21:24, CNA needed assistance with toileting resident, while nurse and CNA were toileting resident, he hit CNA in her face causing her to bite the inside of her lip. Nurse and CNA redirected and educated resident. after toileting resident, staff was able to place resident in bed 12/18/22 22:13, Resident looking for the bathroom; was redirected back to his room Writer entered room to find CNA's in bedroom with resident in bathroom pacing. Writer offered assist to resident. Resident stated, I gotta take a piss and they told me I had to come in here.Resident proceeded to pull out his penis and pee in the corner .CNA's attempted to intervene which agitated resident more. Writer instructed CNA's to step back as to not overwhelm resident resident did make comments with washing of his penis and tried to grab writer's hand to move back to location, was easily redirected 12/24/22 23:48, Staff reported that during shift change resident slapped the evening shift care giver. Care giver was trying to assist resident and resident slapped her. 1/1/23 0:00, Resident trying to visit with a female resident this PM, resident was hard to redirect .1/9/23 9:41, .he punched first CNA in the face. 1/9/23 18:24, .resident combative with staff, hitting at staff member. 1/10/23 16:09, .resident struck another resident .1/11/23 23:36, .CNA stated that resident had been sleeping in recliner and became restless and got up. CNA was assisting with incontinence cares when resident punched her in the eye. RT eye with green/purple bruising and swelling to upper eyelid .
Surveyor reviewed notes from Behavioral Care Solutions (BCS) from time of admission with BCS, 9/16/22, which state in part: Patient referred for BCS services for vulgar language and aggressive behavior towards staff .9/29/22, Can get anxious and agitated at times. It is reported he did have a physical altercation with peer. Confused with poor memory 10/21/22, Note: writer received phone call from SW and nursing staff, report patient with recent increased aggression toward peers and staff, now has been wandering. Now has 1:1 sitting when out of his room and a door alarm to alert staff when he is leaving his room .Per staff, he has increased behaviors of aggression and agitation in the PM hours .11/1/22, Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction 12/21/22, Today behavioral documentation was reviewed and reported the following symptoms: Resident yelling get the fuck out of here! Go back to your room! and continued yelling despite redirection (11/17). Cursing at others (10/23), some false beliefs expressed at times. Staff able to easily redirect, left alone to settle and re-approach. Spoke to nursing staff, it is reported that patient hit CNA during toileting assistance on 12/17/22. It is reported that at times he will wander to find the bathroom. He becomes agitated during this time and irritated staff believe it is due to his worsening Dementia and memory. Some increased confusion reported in the evening hours Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction .Dementia with agitation .agitation, false beliefs, physically aggressive at times, increased confusion in evening hours .
On 1/9/23 at 4:00 PM, Surveyor introduced self to R291. R291 was in his room, sitting in recliner watching TV.
On 1/9/23 at 4:30 PM, Surveyor observed R291 sitting near the nurses' station. Surveyor observed the staff at the nurses' station leave the area and R291 was left with no staff near or with R291. No one on one support provided.
On 1/10/23 at 8:00AM-8:20AM, Surveyor observed R291 sitting at the edge of his bed. No staff were present inside or outside of room. Door alarm was turned on.
On 1/10/23 at 8:27AM-9:15AM, Surveyor observed R291 sitting in the dining room eating breakfast. R291 was sitting at a table by himself with his back turned to others and looking out the window. Staff were present assisting other residents with their meal trays and coming in and out of the dining room area. No one on one support provided.
On 1/10/23 at 9:30AM, Surveyor observed R291 sitting in wheelchair near the nurses' station. Two staff were near the computers and were talking. No one on one support provided.
On 1/10/23 at 10:24AM-12:20PM, Surveyor observed R291 in bedroom sitting in recliner with feet up, awake and watching TV.
On 1/10/23 at 11:55AM, CNA U (Certified Nursing Assistant) indicated there is a list of people with their pictures of who wanders. CNA U indicated she knows who is at risk for wandering because she is a regular staff. CNA U indicated R291 wanders into other people's rooms. Surveyor asked what supervision is provided to R291? CNA U indicated that he is basically a one on one support when he's not in room. CNA U indicated they had a document they were signing off for 15-minute checks for R291 as well. CNA U indicated she can not find the sheet and does not know if the 15-minute checks still need to be completed. CNA U indicated R291 needs to have eyes on him, and that staff will have him sit at the nurses' station so everyone can keep an eye on him. CNA U indicated the door alarm that is used doesn't always go off when it should. CNA U indicated she heard that R291 touched another resident and now they don't sit near each other during meals. CNA U indicated that when R291 is difficult to redirect, having a different staff step in and assist works well. Sometimes that different face is all that is needed for a reset. Surveyor observed CNA U ask coworker if 15-minute checks are still in place? Coworker stated, I can't find the documentation, so I don't know.
On 1/10/23 at 2:45 PM, AA KK (Activity Aide) AA KK indicated that R291 went into R290's room the other night and was throwing things around and cursing at R290. AA KK indicated she witnessed R290 tell another staff about the incident last night (1/9/23). AA KK indicated R290 was afraid to go to bed last night. AA KK indicated staff struggle with R291 and that he is known to grab others, so he has to sit at his own table. AA KK indicated R291 went into another resident room recently and she struggled to get him out of the room and that he was swearing at staff. AA KK indicated that she has had to take R291 from room to room while she is assisting other residents. AA KK indicated she will have him sit outside the room with the bedroom door closed. AA KK indicated she wouldn't know if R291 has an activity care plan. AA KK indicated that the nurse tells her if she needs to know something regarding a resident.
On 1/10/23 at 2:45 PM, CNA I indicated she has worked with R291 when he was on the 2nd floor as well as him being on the 3rd floor. CNA I indicated R291 has some behaviors, and some are more sexual. CNA I indicated R291 is a retired truck driver and that he likes motorcycles. CNA I indicated that he will wander into other resident rooms. CNA I indicated for interventions they will walk with R291 and give him something else to do. CNA I indicated R291 will sit by the nurses' station and sometimes they have to take him room to room to ensure everyone's safety. CNA I indicated the approach is very important with R291, you have to ask him if he wants to do something. CNA I indicated the door alarm takes a while to come on and it's not that loud. CNA I indicated R291 is both one on one supervision and line of sight. CNA I indicated they usually do 15-minute checks or like a half an hour check. CNA I indicated R291 can get combative when trying to redirect, and approach is so important. CNA I indicated that sometimes the staff attitude is more of the issue.
On 1/10/23 at 3:10 PM, CNA V indicated when R291 is in his bedroom he can be alone. CNA V indicated that the door alarm needs to be on. CNA V indicated there are times that staff forget to turn on the alarm, if R291 walks past the elevator then the wander guard alarm goes off. CNA V indicated there are times the door alarm goes off and R291 is sitting in his recliner and there are times it doesn't go off and he's out of his room. CNA V indicated they were doing 15-minute checks, but that they haven't been lately and that she (CNA V) doesn't know where the sign off sheet went. CNA V indicated the time frame of the checks had changed quite a bit and that management lets them know. CNA V indicated that when R291 is out of his room he needs to always have staff around him and that he will sit near the nurses' station. CNA V indicated that R291 cycles and that there are times that he is up all night long. CNA V indicated that R291 doesn't like to wear or keep clothes on, and that staff try their best to encourage him to have something on. CNA V indicated R291 gets agitated and wants to be up and walking around more on the PM shifts. CNA V indicated that during the day R291 is always in his bedroom, it's like he's trapped in there. CNA V is not aware if the activities department does any activities with R291. CNA V indicated the approach is incredibly important with R291. Regular staff that know R291 will say, come sit in your truck seat! when trying to assist him in sitting in wheelchair. CNA V indicated R291 also loves motorcycles. CNA V indicated the facility does provide dementia care training, but that CNA V has never worked with someone so aggressive before and they have not had training that's more specific to R291 and his behaviors. CNA V indicated it takes a different approach when working with someone that is this aggressive. CNA V indicated that if R291's alarm goes off and staff are in someone else's room they can't get to him right away.
On 1/10/23 at 3:00PM, LPN G (Licensed Practical Nurse) indicated R291's door alarm should be on when he is in his room. LPN G indicated she is not sure if he's still on 15-minute checks right now. LPN G indicated she is not sure if R291 is on one to one supports right now, but that she doesn't think he is. LPN G indicated they try to keep an eye on him. He wanders and is confused. LPN G indicated R291 is combative with staff and will go into other resident's rooms. Interventions that work are walking with him and offering him a snack; he likes a soda and ice cream. LPN G indicated R291 does better with one staff. LPN G indicated that R291 is a retired truck driver and that he swears a lot.
On 1/11/23 at 8:28AM, DON B (Director of Nursing) provided Surveyor documentation for R291's 15-minute checks. DON B provided no documentation for 15-minute checks after 1/1/23. On the 15-minute check documentation for 1/1/23 it stated, 1-1, No checks done - no staff to do checks 2-10pm. DON B indicated ADON C was looking into why that was written because there were staff working that evening. DON B indicated she cannot speak about the past, but moving forward, education is now being provided on what one on one supports mean. Surveyor asked DON B what does one on one supports mean? DON B indicated it means one staff assigned to resident. DON B indicated she would provide more documentation on the 15-minute checks if she finds the documentation. Note, no further documentation was provided to Surveyor.
On 1/12/23 at 2:48PM, RN J (Registered Nurse) indicated she worked PM shift on 1/6/23 and 1/7/23. RN J indicated R291 will go into other people's bathrooms, and he has peed on other people's bathroom floors before. RN J indicated R291 is supposed to be a one on one when he is out of his bedroom, but that he still sneaks out of his room. RN J indicated she was glad R291 was a one on one now on the second floor. RN J indicated the facility used to be such a great place and that she has worked here for three years. RN J indicated we need more activities and things to do. It's very short staffed and we have brand new everything . RN J indicated R291's door alarm doesn't always work correctly, sometimes it goes off and he's sitting in his recliner and sometimes staff forget to put on the alarm before they leave the room. RN J indicated R291 really should be in a Dementia Care unit. It's like he doesn't have any control . RN J shared with Surveyor that There are not any activities on the PM shifts at all. RN J indicated she thinks R291 gets bored and that she puts on music to put R291 in a good mood. RN J indicated He (R291) loves Elvis and 50s music. RN J indicated she keeps R291 with her when she is doing different tasks for other residents and when R291 starts to get in a bad mood, you gotta change it some how and music really helps. RN J indicated it also really helps R291 when he goes on a walk with staff around the unit.
It is important to note, R291's Comprehensive Care Plan does not include any of the person-centered interventions and interests that the staff shared with Surveyor. The facility utilizes a staffing agency, there are often nurses and CNAs that are working with the resident that are not familiar with R291. The facility failed to modify the environment to adapt to R291's needs.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure each residents medication regimen is managed and monitored to...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure each residents medication regimen is managed and monitored to promote or maintain the resident's highest practicable mental, physical, and psychosocial well-being for 1 of 5 Residents reviewed for unnecessary medications out of a total sample of 18 Residents (R20).
R20 was initially admitted without Seroquel (antipsychotic medication), then was re-admitted from the hospital on Seroquel and Mirtazapine for Major Depressive Disorder. The facility has no evidence of targeted mood or behavior monitoring to evaluate the use of these medication or its effectiveness for R20.
This is evidence by:
Facility policy entitled 'Psychotropic Medication Use,' dated July 2022, states in part: Residents will not receive medications that are not clinically indicated to treat a specific condition. 1. Psychotropic medication is any mediation [sic] that affects brain activity associated with mental processes and behavior. 2. Drugs in the following categories are considered psychotropic medications and are subject to prescribing, monitoring, and review requirements specific to psychotropic medications: a. anti-psychotics; b. Anti-depressants;3. Residents, families and/or the representative are involved in the medication management process. psychotropic medication management includes a. indications for use; b. dose (including duplicate therapy); c. duration; d. adequate monitoring for efficacy and adverse consequences; and e. preventing, identifying and responding to adverse consequences.8. Consideration of the use of any psychotropic medication is based on comprehensive review of the resident. This includes evaluation of the resident's signs and symptoms in order to identify underlying causes.10. Non-pharmacological approaches are used (unless contraindicated_ to minimize the need for medications, permit the lowest possible dose, and allow for discontinuation of medications when possible.13. Resident receiving psychotropic medications are monitored for adverse consequence, including: a. anticholinergics effects - flushing, blurred vision, dry mouth, altered mental status, difficulty urinating, falls, excessive sedation and constipation; b. cardiovascular effects - irregular heart rate or pulse, palpitations, lightheadedness, shortness of breath, diaphoresis, chest/arm pain, increased blood pressure, orthostatic hypotension; c. metabolic effects - increased cholesterol and triglycerides, poorly controlled or unstable blood sugar, weight gain; d. neurologic effects - agitation, distress, extrapyramidal symptoms, neuroleptic malignant syndrome, parkinsonism, tardive dyskinesia, cerebral vascular events; and 3. psychosocial effects - inability to perform ADL (activity of daily living) or interact with others, withdrawal or decline from usually social pattern, decreased engagement in activities, diminished ability to think or concentrate . Resident evaluations. 1. situation which may prompt an evaluation or re-evaluation of the resident include: 1. admission or re-admission.f. a new medication order or renewal of orders; .3. when determining whether to initiate, modify, or discontinue medication therapy, the IDT (interdisciplinary team) conducts an evaluation of the resident. The evaluation will attempt to clarify whether: a. other causes for symptoms (including symptoms that mimic a psychiatric disorder) have been ruled out; b. signs and symptoms are clinically significant enough to warrant medication therapy; c. a particular medication is clinically indicated to manage the symptoms or condition; and d. the actual or intended benefit of the medication is understood by the resident/representative .
R20 was admitted on [DATE], with diagnoses that include Major depressive disorder (recurrent, mild), adult failure to thrive, pain (unspecified) and heart failure.
R20's initial visit note, dated 11/11/22, signed by NP Q (Nurse Practitioner), indicates Major depressive disorder, recurrent, unspecified: continue Mirtazapine. patient scored 12 out of 27 on admission PHQ-9 screening. Monitor mood.
(PHQ-9 screening is a screening tool used for depression screening, R20's score of 12, would indicate moderate depression.)
R20's progress note written by NP Q dated 11/14/22, indicates care discussed with nursing staff who offer no new concerns. Physical examination, psychiatric - alert, appropriate, poor recall.
R20's nurses notes prior to 11/17/22, R20 had no evidence of increased mood or behavior concerns.
On 11/17/22, R20 was admitted to the hospital due to acute on chronic respiratory failure with hypoxia and hypercapnia. Hospital encounter indicates current outpatient medications on file prior to encounter includes Mirtazapine (Remeron) 45 mg tablet, 1 tablet by mouth at bed time (no diagnosis given). R20 was discharged back to the facility on [DATE].
R20's Hospital note, entitled 'Transfer orders for receiving facility,' printed on 11/23/22 at 9:00 AM, indicates current discharge medication list, start taking these medications, Quetiapine (Seroquel) 50mg (milligrams) take 1 (one) tablet by mouth at bedtime. Continue taking these medications which have not changed, Mirtazapine (Remeron) 45mg take 1 tablet by mouth at bedtime.
R20's progress noted written by NP Q dated 11/23/22, indicates seen resting in bed. daughter at bedside, brought in patients CPAP (Continuous Positive Airway Pressure- used for sleep apnea) from home. (R20) reports feeling tired. we reviewed her hospitalization. chart reviewed. care discussed with nursing staff who offer no new concerns. Medications: Seroquel. Past medical history COPD, type 2 diabetes, chronic pain, morbid obesity, failure to thrive, vitamin B12 deficiency anemia, constipation, allergic rhinitis, hypothyroidism, major depression, and opioid dependence. Physical examination: general no acute distress, comfortable. psychiatric - alert, appropriate, normal affect, forgetful. Assessment and Plan: .Major depressive disorder, recurrent, unspecified: continue mirtazapine. Monitor mood. (No mention of Seroquel)
R20's admission MDS (Minimum Data Set) dated 11/26/22, indicates BIMS (Brief Interview of Mental Status) of 15 out of 15, indicating she is cognitively intact. Section E indicates no behaviors. Section D indicates for resident mood interview: A. little interest or pleasure in doing things was a yes, frequency indicated as 12-14 days (nearly every day). B. feeling down, depressed, or hopeless, answered yes. Frequency indicated as 12-14 days (nearly every day). F. feeling bad about yourself - or that you are failure or have let yourself or your family down, answer yes. Total severity score 5, which indicates as mild depression. Section N indicates R20 took an antipsychotic for 4 days and antidepressant for 4 days during the 7 day look back period.
R20's November (2022) MAR (Medication Administration Record) and TAR (Treatment Administration Record) indicate the following: Quetiapine (Seroquel) 50mg (milligrams) orally at bedtime, diagnosis of major depressive disorder (MDD) start/end date 11/23/22 - open ended.
(R20 had a Mirtazapine order upon returning from the hospital on [DATE], Surveyor was unable to locate that order on the November 2022 MAR. There is no evidence of mood monitoring for the Mirtazapine or Seroquel the month of November. No evidence that R20 received the Mirtazapine as ordered for the Month of November from the facility. There is no evidence of side effects being monitoring for R20's Seroquel order.)
R20's Nurses Note dated 11/26/22 at 1:23 PM, indicates no increased behaviors or rude comments made this shift.
R20's Nurses note dated 11/27/22 at 1:42 PM, indicates resident has been pleasant this shift.
R20's Nurses Note dated 11/28/22 at 11:31AM, indicates no concerning behaviors as of this time.
R20's progress note written by NP Q states dated 11/28/22, indicates Patient seen resting comfortably in bed. chart reviewed. care discussed with nursing staff who offer no new concerns. Physical examination general, no acute distress, comfortable. Psychiatric - alert, appropriate, normal affect, forgetful.
R20's December (2022) MAR/TAR states in part: Order: Mirtazapine tablet, 45mg amount to administer 1 tab, oral. Frequency: once a day. Special instructions: requested medication be given at 0200 with CPAP applied at that time. Diagnosis: .major depressive disorder . start/end date: 12/16/2022 - open ended. Quetiapine tablet; 50 mg; amount to administer: 50 mg; oral . frequency: at bedtime . Special instructions: give 50 mg po (oral) at bedtime. Diagnosis: major depressive disorder . start/end date:11/23/2022.
(R20 had a Mirtazapine order upon returning from the hospital on [DATE], Surveyor was unable to locate that order on the November 2022 MAR or on the December 2022 MAR prior to 12/16/22. There is no evidence of mood monitoring for the Mirtazapine or the Seroquel the month of December)
R20's progress note written by NP AA dated 12/2/22, indicates patient seen in room resting comfortably in recliner, she is interactive but slightly guarded with responses. patient reports she has been more depressed today, she states she was hoping to be discharged by Christmas but expresses concern regarding her discharge goal. Chart reviewed. Physical examination no acute distress, comfortable. Psychiatric alert, appropriate, normal affect, forgetful. Assessment and Plan indicates .Major depressive disorder, recurrent, unspecified: Today expressing sadness due to upcoming holidays with hopes to be home. Will continue to monitor depressed mood, if continues will consider medication change. continue Mirtazapine and Seroquel and monitor effectiveness.
R20's progress note written by NP Q dated 12/9/22, indicates patient seen today laying comfortable in bed. she is irritable on exam. Chart reviewed. Care discussed with nursing staff who offer no new concerns. Physical examination, general no acute distress, comfortable. Psychiatric alert, appropriate, normal affect, forgetful, irritable. Assessment and Plan indicates .Major depressive disorder, recurrent, unspecified: irritable today, otherwise stable. continue Mirtazapine and Seroquel and monitor effectiveness.
R20's progress note written by NP AA dated 12/12/22, indicates Patient seen in room resting comfortably in recliner, she is interactive, pleasant, and cooperative. Patient reports her daughter is coming today, she is looking forward to the visit and states her mood is good. Assessment and Plan indicates mood is stable today. continue Mirtazapine and Seroquel and monitor for effectiveness.
R20's progress noted written by NP AA dated 12/16/22, indicates patient seen today resting in bed, she is pleasant with writer however expresses irritability with facility staff. No acute distress, comfortable, alert, appropriate, normal affect, and forgetful. Assessment and Plan for MDD mood is stable today. continue Mirtazapine and Seroquel and monitor effectiveness.
Please note R20's NP Q and NP AA visits say to continue R20 on Mirtazapine between 12/2 - 12/16/22, when R20's MAR does not have evidence of R20 receiving Mirtazapine prior to it being added to the MAR on 12/16/22.
R20's January (2023) MAR/TAR states in part: .Antidepressant medication use - observe resident closely for significant side effects: common - sedation, drowsiness, dry mouth, blurred vision, urinary retention, tachycardia, muscle tremor, agitation, headache, skin rash, photosensitivity (skin), excess weight gain. Frequency every shift. special instructions special attention for: heart disease, glaucoma, chronic constipation, seizure disorder, edema.start/end date 01/17/2023 - open ended. Anti-psychotic medication use - observe resident closely for significant side effects; common - sedation, drowsiness, dry mouth, constipation, blurred vision, extra pyramidal reaction, weight gain, edema, postural hypotension, sweating, loss of appetite, urinary retention. frequency every shift.start/end date 01/17/2023 - open ended.
On 1/18/23 at 2:08 PM, Surveyor interviewed NP Q (Nurse Practitioner) regarding R20's Seroquel. NP Q indicated the Seroquel was not something she ordered as it was started at the hospital. NP Q indicated that R20 is on it for MDD. NP Q indicated she's not able to say if she had signs or symptoms prior to warrant the Seroquel use, as she did not prescribe it. NP Q indicated that R20 is still exhibiting feeling down, fatigue and a decrease in appetite. NP Q indicated she cannot speak to why R20 is on Seroquel. Surveyor asked about DSMV diagnosis and usage, NP Q indicated the Seroquel isn't something she would prescribe for her, normally would do a different medication. NP Q indicated that R20 is followed by psych and knows that it can be used in conjunction with other depression medications to help with MDD. NP Q indicated she would review it on her next visit. NP Q indicated she would expect staff to monitor mood at least weekly on how moods have been. NP Q is not aware of any recent increase in behaviors as her mood is stable right now.
On 1/17/23 at 9:58 AM, Surveyor interviewed LPN S (Licensed Practical Nurse) regarding R20 diagnosis for being on Seroquel and if R20 has any behaviors or mood concerns. LPN S indicated she would have to check and get back to Surveyor.
On 1/17/23 at 1:40PM, Surveyor noted during record review that R20 had a consent for Mirtazapine in the electronic health record (EHR), but could not locate one for Seroquel. Surveyor was unable to locate mood/behavior tracking for November, December, and January in the EHR (Electronic Health Record).
On 1/17/23 at 1:47 PM, Surveyor interviewed DCS R (Director of Clinical Services) regarding R20. DCS R indicated she would expect daily monitoring of behaviors or mood. DCS R indicated she only has what is, in the nurses notes for monitoring for R20. Surveyor asked DCS R for copies of R20's Seroquel consent and MAR/TAR for mood and behavior monitoring for November, December, and January.
On 1/17/23 1:51 PM ADON C (Assistant Director of Nursing) indicated to Surveyor that they have a behavior binder that would have information in it, and that she would locate it for Surveyor.
On 1/17/23 at 2:07 PM Surveyor interviewed LPN S regarding R20, to see if she had any further information from earlier. LPN S indicated R20 is on the Seroquel for depression and MDD. LPN S indicated for monitoring, items will pop up when on certain medications to monitor for signs and symptoms and side effects. LPN S indicated there is an area on the MAR for charting/marking it off. LPN S indicated she will make a comment, will monitor, then if there are issues will chart a progress note. LPN S pulled up MAR to show Surveyor where the monitoring is on the MAR. LPN S pulled up R20's MAR, and R20's MAR showed a start date of 1/17/23 for tracking for anti-psychotic and anti-depressant. LPN S indicated that some have areas where nurses can make a note or a specific item to create a note for.
1/17/23 at 4:19 PM Surveyor interviewed DON B (Director of Nursing) regarding mood and behavior tracking. DON B indicated they should have daily monitoring for the use of psychotropic medications. DON B indicated they should be utilizing non-pharmacological interventions to help with mood and behaviors. DON B indicated R20 should have a signed consent for psychotropics. DON B stated yes indicated staff should be monitoring for symptoms that are specific to the resident when monitoring.
Please note that R20 did not have any side effect monitoring on her MAR until after Surveyor asked for mood and behavior monitoring related to R20's medications. R20's MAR/TAR does not include monitoring R20 for episodes of mood or behavior changes to quantitatively track and quantify the need for the psychotropic medication use or to show that the medications are affective for R20. There is no indication of how staff are tracking her moods or how they can relay to the NP or physician if R20 had an increase in behavior or mood concerns due to lack of monitoring.
(No additional documentation was provided to Surveyor by ADON C)
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that drugs and biologicals used in the facility ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that drugs and biologicals used in the facility were discarded on or before the expiration in accordance with current acceptable professional standards for 1 (R31) of 18 sampled residents and 1 (R15) of 10 supplemental residents.
Two unopened bottles of Robafen for R31 were expired.
R15's Lantus pen had no open date or expiration date.
Three bottles of 0.9% Normal Saline were expired.
One stock bottle of Thiamin Vitamin B was expired.
This is Evidenced by:
The facility policy, entitled Storage of Medications, dated [DATE], states, in part: .
Policy Statement- The facility stores all drugs and biologicals in a safe, secure, and orderly manner.
Policy Interpretation and Implementation . 4. Drug containers that have missing, incomplete, improper, or incorrect labels are returned to the pharmacy for proper labeling before storing. Discontinued, outdated, or deteriorated drugs or biologicals are returned to the dispensing pharmacy or destroyed .
Example 1
R31 was admitted to the facility on [DATE] and has diagnoses that include Alzheimer's Disease and Type 2 Diabetes Mellitus.
R31's physician's orders, dated [DATE], states, in part: . Diabetic Tussin DM (dextromethorphan-guaifenesin) OTC (over the counter) liquid; 10-100 mg (milligram)/5 mL (milliliter); oral. Special Instructions: Give 10 mL every four hours PRN (as needed) for cough/cold. (DX (Diagnosis): Lobar pneumonia, unspecified organism) As Needed .)
On [DATE], at 2:38 PM, Surveyor was checking the 321-344 medication cart with MT P (Med Technician) and observed the following:
Two unopened bottles of R31's Robafen DM cough Sugar Free 4 fluid ounces with an expiration date of 10/22.
On [DATE], at 3:19 PM, Surveyor interviewed MT P. MT P indicated R31's two bottles of Robafen were expired and should not be in the medication cart. MT P removed the bottles from the medication cart and would dispose of them.
Example 2
R15 was admitted to the facility on [DATE] and has diagnoses that include Type 2 Diabetes Mellitus, Chronic Kidney Disease stage 4, and Vascular Dementia.
R15's physician's orders, dated [DATE], states, in part: . Insulin Glargine insulin pen; 100 units/mL; amount 18 units; subcutaneous (DX: Type 2 Diabetes Mellitus without complications) at bedtime 6:00 PM- 11:00 PM .
On [DATE], at 2:55 PM, Surveyor was checking the 301-320 medication cart with MT P and observed:
R15's Glargine 100units/mL (milliliters) Insulin pen with no open date or expiration date.
One stock bottle of Thiamin Vitamin B with an expiration date of 10/22.
On [DATE], at 3:21 PM, Surveyor interviewed MT P and DON B. MT P indicated the stock bottle of Thiamin Vitamin B was expired and should not be on the cart. MT P and DON B indicated R15's Glargine Insulin pen had no open date or expiration date labeled and should not be in the medication cart. DON B indicated a nurse would not know when the pen would expire and removed the insulin pen from the medication cart.
Example 3
On [DATE], at 3:23 PM, Surveyor and DON B (Director of Nursing) observed three bottles of 0.9% normal saline with an expiration date of [DATE].
On [DATE], at 3:23 PM, DON B indicated the three bottles of 0.9% normal saline were expired and removed them from the storage room.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility did not ensure the resident's medical record includes documentation that indicates, at a minimum, the following: that the resident or resident's repr...
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Based on interview and record review, the facility did not ensure the resident's medical record includes documentation that indicates, at a minimum, the following: that the resident or resident's representative was provided education regarding the benefits and potential side effects of influenza and/or pneumococcal immunization; and that the resident either received the influenza and/or pneumococcal immunization or did not receive the influenza/pneumococcal immunization due to medical contraindications or refusal, this affected 2 of 5 residents (R4 and R7) reviewed for immunizations.
R4 had no documentation of influenza or pneumococcal immunizations in their medical record.
R7 had no documentation of pneumococcal immunizations in their medical record.
The facility has not updated their pneumococcal policy to reflect the Centers for Disease Control's (CDC) recommendations to include PCV15: 15-valent pneumococcal conjugate vaccine (Vaxneuvance) and PCV20: 20-valent pneumococcal conjugate vaccine (Prevnar20). The facility has not been offering these to residents.
This is evidenced by:
The Facility's Influenza Vaccine Policy and Procedure, dated October 2019, documents in part: All residents and employees who have no medical contraindications to the vaccine will be offered the influenza vaccine annually to encourage and promote the benefits associated with vaccinations against influenza. The facility shall provide pertinent information about the significant risks and benefits of vaccines to staff and residents (or residents' legal representatives) .4 .Provision of such education shall be documented in the resident's .medical record. 5. For those who receive the vaccine, the date of vaccination, lot number, expiration date, person administering, and the site of vaccination will be documented in the resident's .medical record. 6. A resident's refusal of the vaccine shall be documented on the Informed Consent for Influenza Vaccine and placed in the resident's medical record .
The Facility's Pneumococcal Vaccine Policy and Procedure, dated October 2019, documents in part: All residents will be offered pneumococcal vaccines to aid in preventing pneumonia/pneumococcal infections .2. Assessments of pneumococcal vaccination status will be conducted within five (5) working days of the resident's admission if not conducted prior to admission. 3. Before receiving a pneumococcal vaccine, the resident or legal representative shall receive information and education regarding the benefits and potential side effects of the pneumococcal vaccine .5. Residents/representatives have the right to refuse vaccination. If refused, appropriate entries will be documented in each resident's medical record indicating the date of the refusal of the pneumococcal vaccination. 6. For residents who receive the vaccines, the date of vaccination, lot number, expiration date, person administering, and the site of vaccination will be documented in the resident's medical record .
Surveyor requested documentation for R4 for administration of or declination of influenza and pneumococcal immunizations several times with no documentation being provided.
Surveyor requested documentation for R7 for administration of or declination of pneumococcal immunizations several times with no documentation being provided.
On 1/17/23 at 1:49 PM, Surveyor interviewed Assistant Director of Nursing (ADON)/Infection Preventionist (IP C). Surveyor asked IP C if the facility had any influenza or pneumococcal immunization documentation for R4. IP C stated, no. Surveyor asked IP C if the facility had any pneumococcal immunization documentation for R7. IP C stated, no. IP C stated she was unaware that R7 was due for a pneumococcal vaccine. Surveyor asked IP C if R4 should have documentation of either the administration of the vaccine or the declination of the vaccine. IP C stated yes, it should be documented. Surveyor asked IP C, when the facility's pneumococcal and influenza vaccination policies were most recently reviewed. IP C stated, the policy and procedure indicates it was last reviewed in October 2019. IP C added, she would like to review 2 policies per month, however, she does not have time when working on the floor. Surveyor asked IP C how often policies and procedures are to be reviewed. IP C stated, annually. Surveyor asked IP C if the facility offers PCV15 and PCV20 to their residents. IP C stated, no, but they should have updated their policy and procedure and should be offering these vaccinations to residents.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0887
(Tag F0887)
Could have caused harm · This affected 1 resident
Based on interview and record review the facility did not ensure that each resident or the resident's representative received education regarding the benefits and potential side effects of the COVID-1...
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Based on interview and record review the facility did not ensure that each resident or the resident's representative received education regarding the benefits and potential side effects of the COVID-19 vaccine and that each resident received or declined the vaccine for 1 of 5 residents (R4) reviewed for immunizations.
R4 had no immunizations or declinations recorded in her medical record.
This is evidenced by:
The facility's Coronavirus Disease (COVID-19) - Vaccination of Residents Policy and Procedure dated November 2021, documents, in part: .1. Residents who are eligible to receive the COVID-19 vaccine are strongly encouraged to do so. 2. The resident or resident representative has the opportunity to accept or refuse a COVID-19 vaccine, and to change their decision. 3. COVID-19 vaccine education, documentation and reporting are overseen by the infection preventionist and coordinated by his or her designee. The individual who coordinates these responsibilities in the facility is: (name) Blank (title) Blank. 4.b. Vaccines are administered in accordance with CDC (Center for Disease Control), ACIP (Advisory Committee on Immunization), FDA (Food and Drug Administration) and manufacturer guidelines. 9. Residents must sign a consent to vaccinate form prior to receiving the vaccine. The form is provided to the resident in a language and format understood by the resident or representative. Documentation and Reporting 2. If the resident did not receive the COVID-19 vaccine due to medical contraindications, prior vaccination or refusal, appropriate documentation is made in the resident's medical record.
R4 had no immunizations or declinations recorded in her medical record.
On 1/17/23 at 1:49 PM, Surveyor interviewed Assistant Director of Nursing/Infection Preventionist (IP C). Surveyor asked IP C, should residents and representatives be offered COVID-19 vaccinations according to the CDC (Centers for Disease Control) guidance. IP C stated, yes. Surveyor asked IP C, should all residents or their representative sign a COVID-19 declination form. IP C stated, yes. Surveyor asked IP C, does the facility have any declination forms for R4. IP C stated, no. Surveyor asked IP C, should the COVID-19 vaccination have been offered to R4 and her APOAHC (Activated Power of Attorney for Health Care). IP C stated, yes.
It is important to note that no further documentation was provided.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0679
(Tag F0679)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not provide an on-going program of activities for 3 of 18 s...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not provide an on-going program of activities for 3 of 18 sampled residents (R4, R34, R291), plus 1 supplemental resident (R2).
The facility did not identify trends in residents' activity participation, did not reassess activity program quarterly to decide what was working and what was not, did not create a care plan with individualized goals and approaches that reflect resident's Minimum Data Set (MDS) section F assessment, did not update care plan when resident was reassessed to have a significant change in status or physical/mental decline, did not complete admission assessments on all residents that included social history/routines/and preferences.
This is evidenced by:
R4 was admitted to the facility on [DATE] and was receiving hospice care upon admission. R4's diagnoses, include depression, anxiety, acute and chronic diastolic and systolic congestive heart failure, legal blindness, and Chronic Obstructive Pulmonary Disease. Her most recent MDS with Assessment Reference Date (ARD) of 11/1/22 indicates R4 has difficulty communicating some words or finishing thoughts and is usually understood and usually understands others.
On 1/10/23 at 11:29 AM Surveyor completed a family interview with FR OO (Family Representative). FR OO indicated the facility staff did not do much with R4 when it came to activities.
R4's MDS section F assessment, completed on 11/1/22, includes, in part:
While you are in this facility how important is it for you to .
It is very important to take care of personal belongings or things, have snacks available between meals, choose own bedtime, be able to use phone in private, keep up with the news, go outside to get fresh air when the weather is good, participate in religious practices or services.
It is somewhat important for me to choose the clothes I wear, to choose between a tub bath/shower/bed bath/or sponge bath, to have a place to lock things to keep them safe, to listen to music I like, to do things with groups of people, to do my favorite activities .
(It is important to note the facility did not provide a social history assessment for R4, including lifetime occupation, how many kids she has, marital status, what brings her comfort, what's important to her, religion, and past interests.)
R4's Comprehensive Care Plan, initiated 11/3/22, includes:
Problem: resident has memory/recall problems . is enrolled in hospice care . has diagnoses of acute congestive heart failure, depression, anxiety, dementia .
Goal: Resident will improve memory/recall ability as evidenced by recalling staff names, stating he/she is in a nursing home, recognizing staff faces .
(It is important to note R4's diagnosis of dementia and this goal of improving memory/recall ability.)
Approach: Engage resident in conversation that is meaningful to the resident.
(It is important to note R4's care plan does not include personalized goals or approaches related to her social history or information regarding things that are meaningful to R4 such as past interests, family members, lifetime occupation, and/or pets. It is also important to note R4's care plan does not include approaches and goals related to present interests that were collected during the MDS section F assessment.)
Approach: Provide food and fluids per comfort. (It is important to note care plan does not include what foods or fluids R4 prefers and that bring her comfort.)
Problem: Hospice Patient with comfort to be main goal. Chronic pain to bilateral shoulders.
Goal: Resident will be free of pain and/or discomfort .
Approaches: Use pain relief measure to promote relaxation and comfort (back rub, family visits, repositioning) Utilize activities and conversation to help resident focus on something other than pain or discomfort.
(It is important to note again R4's care plan does not contain information to assist staff with facilitating conversations around things that are meaningful to R4.)
Example 2
R34 admitted to the facility on [DATE] with diagnoses, including dementia- severe, anxiety disorder, and abnormality of gait and mobility.
R34's MDS with ARD of 9/29/22, indicated R34's has a BIMS score of 99 indicating R34 is severely cognitively impaired.
R34's MDS section F, dated 11/10/22, includes, in part:
While you are in this facility how important is it for you to .
It is very important for me to choose the clothes I wear, to take care of personal belongings or things, to choose between a tub bath/shower/bed bath/or sponge bath, have snacks available between meals, choose own bedtime, to have close friend or family involved in discussions about my care, go outside to get fresh air when the weather is good, be around animals such as pets.
It is somewhat important, to have books/newspapers/and magazines to read, listen to music I like, to do things with groups of people, to do my favorite activities, and participate in religious services or practices.
(It is important to note the facility did not provide a social history assessment for R34, including lifetime occupation, how many kids she has, marital status, what's important to her, religion, and past interests.)
R34's Comprehensive Care Plan, initiated 8/31/22, includes, in part:
Problem: resident has memory/recall problems . has diagnoses of dementia in other diseases classified elsewhere without behavioral disturbance- severe dementia.
Goal: Resident will improve memory/recall ability as evidenced by recalling staff names, stating he/she is in a nursing home, recognizing staff faces .
(It is important to note R4's diagnosis of dementia and this goal of improving memory/recall ability.)
Approach: Engage resident in conversation that is meaningful to the resident.
(It is important to note R34's care plan does not include personalized goals or approaches related to her social history or information regarding things that are meaningful to R4 such as past interests, family members, lifetime occupation, and/or pets. It is also important to note R4's care plan does not include approaches and goals related to present interests that were collected during the MDS section F assessment.)
Problem: Resident is involved in activities some of the time, resident fatigues easily.
Goal: Resident to participate in activities/1 on 1 visits at least 2-3 times per week.
Approaches: Staff to encourage participation in small group activities. Staff to provide one on one conversations of interest. Family . are supportive.
(It is important to note R34's care plan does not include past or present interests. It does not include individual approaches related to who R34 was in her life, what brings her pleasure, what calms her, or what is important to her. It is also important to note there are no approaches to reflect R34's section F assessment that was completed so staff know it is very important to R34 that she continues to participate in religious services/practices and be around animals such as pets, etc.)
Example 3
R2 was admitted to the facility on [DATE] with diagnoses, including unspecified intracranial injury with loss of consciousness, hemiplegia, epilepsy, abnormality of gait and mobility, disorders of multiple cranial nerves, dementia without behavioral disturbances, macular degeneration, and traumatic brain injury.
On 1/11/23 at 3:06 PM during the Resident Council Task meeting, R2 indicated the facility does not have many activities that interest him.
R2's most recent MDS, with ARD of 12/7/22, indicates R2's cognition is moderately impaired with a BIMS score of 9 out of 15.
R2's MDS, section F, dated 12/7/22, includes:
While you are in this facility how important is it for you to .
It is very important for me to choose the clothes I wear, to take care of personal belongings or things, to choose between a tub bath/shower/bed bath/or sponge bath, have snacks available between meals, choose own bedtime, to have close friend or family involved in discussions about my care, to have a place to lock my things to keep them safe, go outside to get fresh air when the weather is good, to have books/newspapers/ and magazines to read, listen to music I like, and do my favorite activities.
It is somewhat important to me to be able to use the phone in private, keep up with the news, to do things with groups of people, and participate in religious services or practices.
The facility did not complete a social history assessment with R2, including past interests, marital status, important people, important topics, lifetime occupation, religion, etc.
R2's Comprehensive Care Plan, reviewed 12/9/22 does not include individualized activity goals or approaches related to R2's past or present interests, preferences, or routine.
Example 4
R291 was admitted to the facility on [DATE] with a diagnoses including, Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, restlessness and agitation, depression, difficulty in walking, muscle wasting and atrophy, inappropriate diet and eating habits, repeated falls, hearing loss, alcohol abuse, and Dementia.
R291's most recent MDS with ARD of 12/13/22, indicates R291 has a BIMS score of 00 indicating severe cognitive impairment.
R291's MDS, section F, dated 12/13/22, has nothing filled out. The facility did not complete a social history assessment with R291/R291's Power of Attorney (POA) indicating past interests, marital status, important people, important topics, lifetime occupation, religion, etc.
R291's Comprehensive Care Plan, 10/3/22, does not include individualized activity goals or approaches related to R291's past or present interests, preferences, or routine.
On 1/9/23 at 4:47 PM AA LL (Activity Assistant) indicated the facility does not have an activity calendar to follow and the staff just do what they feel like doing and try to get as many residents involved as they can. AA LL indicated he felt like playing bingo that night.
On 1/10/22 at 2:45 PM AA KK stated, I wouldn't know if residents had an activity care plan. I don't go into the care plans unless I need to know something. The nurse tells me if I need to know anything. AA KK indicated she is not aware of R291's pass interests, family, or routine. AA KK indicated she is not aware of R2's pass interests, lifetime occupation, or what religion he is. AA KK indicated she does not know what brings R4 comfort and does not know her pass interests. AA KK indicated she does not know R34's past or present interests or what things are important to discuss with her.
On 1/17/23 at 2:30 PM AD MM (Activity Director) indicated she could use some more training for her role as Director. AD MM indicated she tells her staff to do what they feel like for group activities and the more residents they can get to come the better. AD MM indicated she does not complete a social history assessment to collect residents' past interests, routine, or preferences. AD MM indicated she does not do another assessment with residents to collect present interests, except for section F in MDS. AD MM indicated residents care plans should reflect the information gathered in residents' MDS, but she did not know this prior to interview. AD MM indicated it is important to have individualized goals and individualized approaches in residents' care plans that include past and present interests, people of importance, pets of importance, marital status, lifetime occupation, and anything else that would be of importance to the resident. AD MM indicated she does not review residents quarterly and does not know how to know if residents' activity program is working for them. AD MM indicated she is not a member of the facility fall committee, behavior committee, but she does sometimes attend QAPI (Quality Assurance Program Improvement) meetings. AD MM indicated she does not present collected regarding activity programming data to QAPI. AD MM indicated she was unaware that R291 had a psych recommendation for a structured activity plan, and she is not sure what this would mean. Director of Operations O indicated she would talk with her after the interview to assist.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure the facility provided pharmaceutical services including proce...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure the facility provided pharmaceutical services including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals to meet the needs of each resident for 5 of 5 sampled residents reviewed (R3, R7, R140, R4 and R14) out of a total sample of 18 and 3 of 3 supplemental residents R36, R29 and R27.
R4 is receiving hospice services and went without her medications due to staff not clarifying orders and not pulling from the facility's contingency supply.
R3 voiced concerns related to receiving medications late.
R36 voiced concerns regarding receiving medications late.
R7 voiced concerns regarding receiving medications late.
R140 voiced concerns regarding receiving medications late.
R29 voiced concerns regarding receiving medications late.
R14 voiced concerns regarding receiving medications late.
R27 voiced concerns regarding receiving medications late.
Evidenced by:
Facility policy, entitled Adverse Consequences and Medication Errors, revised 4/2014, includes, in part: . A medication error is defined as the preparation or administration of drugs or biologicals which is not in accordance with Physician orders, manufacturer specifications, or accepted professional standards and principles of the professional providing services . Examples of medication errors: omission- drug is ordered but not administered . wrong time .
Example 1
R4 was admitted to the facility on [DATE] from another Wisconsin Nursing Home and was receiving hospice care upon admission.
On 1/10/23 at 11:29 AM Surveyor completed a family interview with R4's family representative. FR XXX indicated she was concerned, because R4 went four days without her morphine or lorazepam upon admission.
R4's MAR (Medication Administration Record), for 10/25/22 -10/30/22, includes:
Lorazepam . 0.5mg . twice daily . for Anxiety disorder . start date 10/25/22 .
Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments:
10/25/22 3:30 PM - 6:30 PM, 10/25/22 11:15 PM Not Administered/Drug unavail.
10/26/22 6:30 AM - 9:30 AM, 10/26/22 9:24 AM Not Administered/Waiting for clarification .
10/26/22 3:30 PM - 6:30 PM, 10/26/22 9:39 PM Not Administered/Drug unavail.
10/27/22 6:30 AM - 9:30 AM, 10/27/22 8:36 AM Not Administered/Drug unavailable
10/27/22 3:30 PM - 6:30 PM, 10/27/22 10:19 PM Late Administration/Drug was unavailable
(It is important to note R4 did not receive her scheduled Lorazepam until 10/27/22 at 10:19 PM.)
Morphine 100 mg/5ml . twice a day . Give 0.3ml to equal 6mg twice daily . for Pain . start date: 10/25/22
Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments:
10/25/22 3:30 PM - 6:30 PM, 10/25/22 11:15 PM Not Administered/Drug unavail.
10/26/22 6:30 AM - 9:30 AM, 10/26/22 9:24 AM Not Administered/Waiting for clarification .
10/26/22 3:30 PM - 6:30 PM, 10/26/22 9:39 PM Not Administered/Drug unavail.
10/27/22 6:30 AM - 9:30 AM, 10/27/22 8:36 AM Not Administered/Drug unavailable
10/27/22 3:30 PM - 6:30 PM,10/27/22 10:19 PM Late Administration/Drug was unavailable
(It is important to note R4 did not receive her scheduled Morphine until 10/27/22 at 10:19 PM.)
R4's Nurse Notes, include:
10/25/22: call placed to . for medication review and clarification on a few orders .
10/26/22: Hospice service has not sent hard script for the controlled medications. Pharmacy contacted for updated information on status of prescriptions . Pharmacy has not received script from provider . Hospice called. Scripts have not been sent by provider .
10/27/22: Hopsice nurse called to inform nurse that hard scripts for Morphine and Lorazepam were sent to the incorrect pharmacy
10/27/22: Resident's Lorazepam and Morphine delivered to facility at 9:00 PM .
On 1/11/23 at 1:32 PM MT T (Medication Technician) indicated R4 has Morphine for pain and Lorazepam for anxiety. MT T indicated both of these drugs are in the facility's contingency supply and she does not know why a nurse did not pull it out for R4 when she was admitted .
On 1/11/23 at 1:33 PM ADON C (Assitant Director of Nursing) indicated R4 should not have had to go without her medications for as long as she did and she remembers waiting on hospice to get the clarification or the script to the pharmacy.
On 1/11/23 at 2:53 PM DON B (Director of Nursing) indicated staff could have called R4's MD for an order instead of waiting for hospice service. DON B stated, That is a long time without medications. I don't know where the delay was. She should have been able to get the meds as ordered.
Example 2
R14 admitted to the facility on [DATE]. Her most recent MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 12/5/22 indicates R14 is cognitively intact with a BIMS (Brief Interview for Mental Status) score of 15 out of 15.
On 1/11/23 at 3:06 PM R14 voiced concerns regarding getting her scheduled medications late.
R14's MAR (Medication Administration Record), for 1/1/23 - 1/11/23, includes, in part:
Florajen Digestion . take one capsule by mouth three times daily for Cellulitis of left lower limb . start date 11/22/22 .
Scheduled Date/Time:
Charted/Administered Date/Time: Reason/Comments:
1/1/23 6:30 PM-10:30 PM
1/1/23 10:51 PM
Late Administration
1/2/23 2:30 PM-5:30 PM
1/2/23 5:47 PM
Late Administration
1/5/23 2:30 PM- 5:30 PM
1/5/23 8:49 PM
Late Administration
1/6/23 2:30 PM - 5:30 PM
1/6/23 6:04 PM
Late Administration
1/10/23 2:30PM - 5:30 PM
1/10/23 5:58 PM
Late Administration
1/11/23 2:30 PM-5:30 PM
1/11/23 5:44 PM
Late Administration
Lasix tablet: 40 mg . twice daily for localized edema . start date 6/19/21 .
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/2/23 6:30 AM-8:30 AM
1/2/23 9:13 AM
Late Administration
1/3/23 6:30 AM-8:30 AM
1/2/23 9:13 AM
Late Administration
1/3/23 11:00 AM -1:30 PM
1/3/23 1:53 PM
Late Administration
1/6/23 6:30 AM - 8:30 AM
1/6/23 9:59 AM
Late Administration
1/7/23 6:30 AM - 8:30 AM
1/7/23 9:23 AM
Late Administration
1/11/23 6:30 AM- 8:30 AM
1/11/23 8:46 AM
Late Administration
Metolazone 2.5mg once a day on Tuesday and Saturday for heart failure, start date 11/22/22
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/3/23 6:30 AM-7:30 AM
1/3/23 9:10 AM
Late Administration
1/7/23 6:30 AM- 7:30 AM
1/7/23 8:43 AM
Late Administration
1/10/23 6:30 AM - 7:30 AM
1/10/23 7:41 AM
Late Administration
Metoprolol tartrate 0.5 tablet . once an evening . Hold if blood pressure is over 110 or heart rate is over 60 . for venous insufficiency . start date: 12/22/22
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/2/23 2:30 PM- 6:30 PM
1/2/23 7:19 PM
Late Administration
1/5/23 2:30 PM - 6:30 PM
1/5/23 9:00 PM
Late Administration
1/6/23 2:30 PM- 6:30 PM
1/6/23 7:06 PM
Late Administration
1/10/23 2:30 PM - 6:30 PM
1/10/23 7:02 PM
Late Administration
Example 3
R29 admitted to the facility on [DATE]. Her most recent MDS with ARD of 12/14/22 indicates R29's cognition is fully intact with a BIMS score of 15 out of 15.
On 1/10/23 at 8:53AM, R29 indicated last night (1/9/23) R29 did not get medications until very late. R29 was concerned about this and felt off because of getting medications so late the night before. R29 indicated she did not get evening medications until 11:30PM. R29 indicated it was a new person passing medications and the new person did not know the medications very well. R29 indicated her roommate got medications late as well.
On 1/10/23 at 10:20 AM, Surveyor asked Med Tech T if she knew of any resident concerns regarding medications. Med Tech T indicated R29 told her that R29 didn't get her medications until late last night (1/9/23). Med Tech T indicated it has been a crazy day, so she hasn't really talked to anyone else, but that R29 was feeling fine. Med Tech T indicated to Surveyor that she was very busy and had no other information to share.
R29's MAR, includes:
Amitriptyline 100 mg at bedtime for Schizophrenia, start date: 6/2/22:
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/8/23 6:30 PM - 10:30 PM
1/8/23 11:17 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/9/23 11:56 PM
Late Administration
Amitriptyline 25 mg . twice a day . for Schizophrenia . start date: 6/2/22:
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/1/23 2:30 PM - 5:30 PM
1/1/23 6:13 PM
Late Administration
1/2/23 2:30 PM -5:30 PM
1/2/23 5:39 PM
Late Administration
1/5/23 2:30 PM - 5:30 PM
1/5/23 6:21 PM
Late Administration
1/6/23 6:30 AM - 9:30 AM
1/6/23 10:10 AM
Late Administration
1/7/23 2:30 PM - 5:30 PM
1/7/23 6:07 PM
Late Administration
1/11/23 6:30 AM - 9:30 AM
1/11/23 11:07 AM
Late Administration
Ativan 0.5 mg . three times a day . for generalized anxiety . start date: 1/1/23
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/1/23 4:00 AM
1/1/23 5:02 AM
Late Administration
1/2/23 8:00 PM
1/2/23 9:25 PM
Late Administration
1/3/23 4:00 AM
1/3/23 5:09 AM
Late Administration
1/5/23 6:30 AM- 9:30 AM
1/5/23 11:04 AM
Late Administration
1/6/23 6:30 AM - 9:30 AM
1/6/23 10:10 AM
Late Administration
1/8/23 6:30 PM - 10:30 PM
1/8/23 11:17 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/9/23 11:56 PM
Late Administration
Atorvastatin 40mg at bedtime for prophylactic measures . start date: 6/2/22
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/8/23 6:30 PM - 10:30 PM
1/8/23 11:17 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/9/23 11:58 PM
Late Administration
Buspirone 15 mg . twice daily . in AM and 1 PM . for anxiety . start date: 6/3/22
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/6/23 6:30 AM - 9:30 AM
1/6/23 10:10 AM
Late Administration
1/11/23 6:30 AM - 9:30 AM
1/11/23 11:07 AM
Late Administration
Buspirone . 45 mg . at bedtime . for Schizophrenia . start date: 6/2/22
1/8/23 6:30 PM - 10:30 PM
1/8/23 11:17 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/9/23 11:57 PM
Late Administration
Donepezil . 10 mg . at bedtime . for generalized anxiety . start date: 9/24/22
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/8/23 6:30 PM - 10:30 PM
1/8/23 11:17 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/9/23 11:57 PM
Late Administration
Perphenazine . 2 mg tablet . at bedtime . Take one tablet every day at bedtime . for Schizophrenia . start date: 6/2/22 .
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/8/23 6:30 PM - 10:30 PM
1/8/23 11:17 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/9/23 11:57 PM
Late Administration
Per family please give HS medications no later than 8:00 PM. This is her routine at home . start date: 6/7/22 .
(It is important to note the medications that are given to R29 after 8:00 PM.)
Example 4
R3 admitted to the facility on [DATE]. His most recent MDS with ARD of 10/21/22 indicates R3 is cognitively intact with a BIMS score of 14 out of 15.
On 1/10/23 at 9:12AM, R3 indicated last night (1/9/23) he did not get his nighttime medications until 1:00AM. R3 indicated this has happened twice now with the same agency nurse. R3 indicated he knows it was 1:00AM because he remembers looking at the clock and it was the NOC shift nurse that gave them to him. R3 indicated his roommate, R36 did not get his medications until 1:00AM as well. R3 indicated he feels fine, but that it is very frustrating and it's not following his orders.
On 1/11/23 at 3:06 PM during Resident Council Meeting with Surveyors, R3 voiced concerns regarding receiving his scheduled medications late.
R3's MAR includes:
Alprazolam 0.5 mg . twice a day . for generalized anxiety . start date: 9/23/22
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/1/23 6:30 PM- 10:30 PM
1/2/23 12:30 AM
Late Administration
1/5/23 6:30 PM - 10:30 PM
1/6/23 12:22 AM
Late Administration
1/7/23 6:30 PM - 10:30 PM
1/7/23 11:11 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/10/23 12:56 AM
Late Administration
Lisinopril . 10 mg . once an evening . for hypertension . start date: 9/23/22 .
Scheduled Date/Time:
Charted/Administered Date/Time: Reason/Comments:
1/1/23 6:30 PM - 10:30 PM
1/2/23 12:30 AM
Late Administration
1/5/23 6:30 PM - 10:30 PM
1/6/23 12:24 AM
Late Administration
1/7/23 6:30 PM - 10:30 PM
1/7/23 11:11 PM
Late Administration
1/8/23 6:30 PM - 10:30 PM
1/8/23 10:43 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/10/23 12:56 AM
Late Administration
Metformin . 500 mg . twice a day . take one tablet equal to 500 mg twice daily . for Type 2 Diabetes Mellitus . start date: 12/16/22 .
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/1/23 2:30 PM - 6:30 PM
1/1/23 8:21 PM
Late Administration
1/2/23 2:30 PM - 6:30 PM
1/2/23 9:35 PM
Late Administration
1/7/23 2:30 PM - 6: 30 PM
1/7/23 9:40 PM
Late Administration
1/10/23 6:30 AM - 9:30 AM
1/10/23 9:31 AM
Late Administration
Mirtazapine . 30 mg . once an evening . for depression . start date: 9/23/22
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/1/23 6:30 PM - 10:30 PM
1/2/23 12:30 AM
Late Administration
1/5/23 6:30 PM - 10:30 PM
1/6/23 12:24 AM
Late Administration
1/7/23 6:30 PM - 10:30 PM
1/7/23 11:11 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/10/23 12:56 AM
Late Administration
Example 5
R140 was admitted to the facility on [DATE]. Her most recent MDS with ARD of 12/11/22 indicates R140 is cognitively intact with a BIMS score of 14 out of 15.
On 1/10/23 at 10:24AM, LPN (Licensed Practical Nurse) G indicated R140 reported she did not get her medications until very late last night (1/9/23). LPN G indicated she heard this because R140 filed a grievance. LPN G does not know the time of when R140 received her medications and that the grievance was being worked on. LPN G indicated if she was running that far behind she would have made a call to the DON (Director of Nursing) and that if she was the NOC nurse that came in, she wouldn't have given the medications if they were that late.
R140's MAR includes:
Clonazepam . 0.5 mg . twice a day . for anxiety . start date: 12/25/22
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/1/23 6:30 PM - 10:30 PM
1/1/23 11:04 PM
Late Administration
1/5/23 6:30 PM - 10:30 PM
1/5/23 11:29 PM
Late Administration
1/8/23 6:30 PM - 10:30 PM
1/8/23 10:40 PM
Late Administration
Eliquis . 5 mg . twice daily . for pulmonary embolism .start date: 12/11/22 .
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/1/23 3:30 PM - 6:30 PM
1/1/23 8:33 PM
Late Administration
1/2/23 3:30 PM - 6:30 PM
1/2/23 7:13 PM
Late Administration
1/6/23 2:30 PM - 6:30 PM
1/6/23 8:16 PM
Late Administration
Hydroxyzine HCI . 50 mg . at bedtime . for Pruritus . start date: 12/17/22 .
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/1/23 6:00 PM - 11:00 PM
1/2/23 12:24 AM
Late Administration
Lamotrigine . 200 mg . at bedtime . for anxiety disorder . start date: 9/23/22 .
1/1/23
6:30 PM - 10:30 PM
1/1/23 11:04 PM
Late Administration
1/5/23
6:30 PM - 10:30 PM
1/5/23 11:30 PM
Late Administration
1/8/23 6:30 PM - 10:30 PM
1/8/23 10:39 PM
Late Administration
1/9/23 6:30 PM - 10:30 PM
1/9/23 10:47 PM
Late Administration
Pregabalin . 100mg . twice a day . for Fibromyalgia . start date 12/7/22 .
Scheduled Date/Time:
Charted/Administered Date/Time:
Reason/Comments:
1/1/23
6:30 PM - 10:30 PM
1/1/23 11:04 PM
Late Administration
1/5/23
6:30 PM - 10:30 PM
1/5/23 11:32 PM
Late Administration
1/8/23 6:30 PM - 10:30 PM
1/8/23 10:40 PM
Late Administration
1/9/23 6:30
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0925
(Tag F0925)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review, the facility did not ensure effective pest control in 1of 4 facility kitchenettes. This had the potential to affect more than a limited number of re...
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Based on observation, interview, and record review, the facility did not ensure effective pest control in 1of 4 facility kitchenettes. This had the potential to affect more than a limited number of residents on the 3rd floor.
Surveyors observed fruits flies in the third (3rd) floor kitchenette closest to the elevator.
This is evidenced by:
Facility policy, entitled Pest Control, revised 5/2008, includes, in part: Our facility shall maintain an effective pest control program. 1. The facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents. 6. Maintenance services assist, when appropriate and necessary, in providing pest control services.
On 1/10/23 at approximately 2:30 PM, Surveyor observed 5-10 fruit flies swarming over the kitchen sink in the 3rd floor kitchenette nearest the elevator. Note, fruit files tend to emerge in and around decaying food. They reproduce very rapidly, so fruit that is accompanied by only a few fruit flies may quickly become a source of proliferation of the small insects.
On 1/11/23 at 1:01 PM, Surveyor spoke with Maintenance Supervisor E (Maintenance E). Maintenance E stated the facility has a pest control program. Maintenance E stated, pest control comes to the facility monthly and as needed. Maintenance E stated 3-4 months ago he was made aware of an issue with fruit flies in the 3rd floor kitchenette. Maintenance E stated staff would put food down the garbage disposal and not run it long enough to clear the food. Subsequently, fruit flies would be seen in the kitchenette. Maintenance E stated since that time he has not been made aware any further issues with fruit flies.
On 1/11/23 at 1:10 PM, Surveyor and Maintenance E observed the 3rd floor kitchenette nearest the elevator. Maintenance E used a flashlight so that we could see in the garbage disposal. Surveyor observed food sitting in the garbage disposal and one fruit fly flying above the sink. Maintenance E stated his plan to remedy this situation is to remove the garbage disposals on the kitchenettes. Maintenance E stated he will need approval from Administration to do so. Maintenance E stated it is not acceptable to have food sitting inside garbage disposals that attracts insects.
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0726
(Tag F0726)
Could have caused harm · This affected most or all residents
Example 2
On 1/9/23 at 11:30 AM, Surveyor interviewed R3 indicated he has the same concern that most people have, concerns with the agency staff. R3 indicated there is a lot of new faces in management...
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Example 2
On 1/9/23 at 11:30 AM, Surveyor interviewed R3 indicated he has the same concern that most people have, concerns with the agency staff. R3 indicated there is a lot of new faces in management as well. R3 indicated he talked with DON (Director of Nursing) regarding his concerns with staffing and the agency staff. R3 indicated he has received his medications very late two times recently by the same agency LPN (Licensed Practical Nurse). Surveyor asked R3 if he could recall the time. R3 indicated he remembers looking at the time and he received his nighttime medications at 1:00 AM. R3 indicated it is an unsettling feeling having someone that does not know you providing cares.
On 1/9/23 at 11:48 AM, Surveyor interviewed R36 and R36's wife indicated the regular staff at the facility are very nice. R36's wife stated, PT [Physical Therapy] is wonderful here. These people are magic! R36 indicated there are so many agency nurses and CNA's. R36 and R36's wife indicated the agency staff don't always introduce themselves when they come into the room. R36 indicated that there are so many different people providing cares. R36's wife indicated they don't always explain what medications are being given. R36's wife indicated this was discussed at R36's last care conference meeting.
Example 3
On 1/10/23 at 7:56AM, Surveyor interviewed R7 indicated the facility uses a lot of staffing agency staff. R7 indicated he has received medications late from a staffing agency staff. R7 indicated it is difficult having staff assist you with cares that do not know you.
On 1/12/23 at 2:45 PM, RN J (Registered Nurse) indicated she worked the PM shift on 1/6/23. RN J indicated that the evening of 1/6/23 was a terrible shift. RN J indicated that there were two agency staff and two facility staff. The four staff were fighting, it was the agency staff vs. the facility staff. RN J indicated the facility used to be a very good place, they need more activities, and that they have brand new everything RN J indicated the four staff wouldn't talk to each other and wouldn't work together.
On 1/12/23 at 2:10 PM, Surveyor asked ADON C (Assistant Director of Nursing) what the process is for on-boarding agency staff. ADON C indicated ADON C gives the new staff a tour of the facility and will show them around their computer system. ADON C indicated she does not have a checklist or anything else that she provides or goes over with the staff. ADON C indicated that maybe HR [Human Resources] goes over something more with the agency staff, and that she would ask. Note, Surveyor received no further information.
Surveyor reviewed facility schedule for the last two weeks. Note, the facility utilized agency staff for 26 out of 42 shifts in a two-week period.
Example 4
On 1/10/23, at 8:19 AM, Surveyor observed MT T (Medication Technician) administer R29's nasal spray by administering one spray in right nare. MT T did not occlude R29's left nare. MT T gave no instruction to R29. MT T then administered one spray into R29's left nare. MT T did not occlude right nare nor instruct R29.
On 1/10/23, at 8:24 AM, Surveyor interviewed MT T and asked when administering nasal spray is it procedure to occlude opposite nare. MT T indicated she has never administered nasal spray by occluding the opposite nare. MT T indicated she was never taught to occlude the nares while administering nasal spray.
On 1/11/23, at 8:27 AM, Surveyor interviewed DON B (Director of Nursing). DON B indicated it was her expectation when administering nasal spray into one nare to occlude the opposite nare.
Based on observation, interview, and record review, the facility does not have nursing staff with the appropriate competencies and skill sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. This has the potential to affect all 37 residents residing in the home.
Surveyors observed MT T (Medication Technician) administering medications without evidence of competency.
Residents voiced concern with the facility utilizing staffing agency staff. Residents' concerns are receiving medications late and the overall unsettling feeling of having staff that don't know you are providing personal cares. Surveyor requested the facility process for orientation for agency staff. Surveyor asked for facility checklist and/or process. Surveyor did not receive documentation.
Agency staff voiced concerns that they did not have any orientation or training prior to the beginning of their shift and therefore did not have the appropriate competency to complete their job duties.
Evidenced by:
Facility policy, entitled Medication Administration Assistant Requirements, includes, in part: To maintain medication aide status a medication aide must complete 4 hours of pharmacy related in-service and 100 hours of work each calendar year. The medication aide must keep 3 full years of records showing the have completed the 100 hours of work and 4 hours of in-service. If for some reason the hour requirements have not been met or the records maintained, please contact the DQA pharmacy consultant to determine the steps to become reinstated as a medication aide. For work hours: a schedule, pay stub, or letter from payroll can all document hours of work as a medication aide. For the in-service hours: the type of training provided how long, who provided training and witness that med aide attended can be documented. The in-service hours can be a single 4-hour class or made up of multiple 10-15-minute presentations to total 4 hours in calendar year.
The facility policy, entitled Medication Administered through Certain Routes of Administration, dated 1/1/22, states, in part: .
Nasal Medications- General: Nasal medications may be instilled with drops, spray, or aerosol (nebulizer). Most nasal medications are used for their local effects such as topical vasoconstrictors (to relieve nasal congestion), antiseptics, anesthetics (for comfort during procedures), and corticosteroids (to reduce inflammation if allergy or other inflammatory conditions or nasal polyps) .
PROCEDURE: . 6. Nasal aerosols- Shake aerosol well immediately before use . Position resident upright with head tilted back. Insert adapter tip into nostril while occluding the other nostril with finger. Press adapter and cartridge together to release one measured dose of medicine. Repeat in same or opposite nostril as ordered .
Example 1
MT T's registry check, dated 1/5/2023, includes: This nurse aide completed a medication program on 3/13/2012 .
MT T's education includes:
MT T's Certificate of attendance, dated 11/12/13, includes Certificate holder has successfully completed 3 hours of Medication Assistant continuing education for the year 2013 .
MT T's Certificate of attendance, dated 12/4/2012, includes Certificate holder has completed 4 contact hours .
MT T's Certificate of attendance, dated 9/16/2015, includes Certificate holder has completed 4 hours of continuing education of Medication Administration Aides .
MT T's Certificate of attendance, dated 8/9/2016, includes Certificate holder has completed 4 hours of continuing education for Medication Administration Aide .
MT T's Certificate of attendance, dated 8/23/2018, includes Certificate holder has completed 4 hours of continuing education for Medication Administration Aide .
(It is important to note the facility did not provide evidence of MT T having training hours for her Medication Administration since 2018.)
On 1/12/23 at10:30 AM interviewed ADON C (Assistant Director of Nursing) indicated Medication Administration Aides or Med Techs need 4 hours of education per year.
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the pote...
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Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect all 37 residents.
Surveyor observed two pans of frozen potato wedges in freezer. One pan did not have anything covering the potato wedges.
3 of the 4 kitchenettes had food that was not labeled or dated.
3 of the 4 kitchenette refrigerators had dried food and crumbs on the bottom of the refrigerator.
Evidenced by:
The facility policy titled Dating and Storage of Food with no date, states in part; POLICY: All in house prepared foods will be labeled and dated for storage. Other foods will be rotated on a FIFO (first in first out) basis. PURPOSE: To assure quality and freshness of our stored foods. PROCEDURE: 1. Any in house prepared foods and leftovers will be covered, labeled and dated for storage. A colored day dot will be put on leftovers stating last day a product may be used. 2. Pans of gelatin, pudding, cakes, desserts, etc. can be marked as a whole unit on the pan. All potentially hazardous foods must be labeled and dated unless it will be consumed that day. 3. When items are individually portioned for use, they need to be covered and any not served that day are day dotted. (See the day dot chart on the wall). 4. All foods must be dated with an open date unless listed below then they will need a discard date. 5. To figure the discard date the first day opened or made is day 1 and count from there. Some items are good for 3 days, some 7 days and some 14 days. (See Guide for Date Marking).
The facility policy titled Dating and Labeling of Food Brought in For Residents with no date, states in part; POLICY: All food brought into this facility for residents and stored in our refrigerators shall have the residents name, room number and date put on it. PURPOSE: To assure quality and freshness of food. PROCEDURE: 1. Any food brought in and placed in the refrigerator must be labeled with name, room number, and date. 2. All items must be covered. 3. Dietary staff will discard labeled items after 7 days. 4. If items are in the refrigerator and not labeled, they will be discarded.
Findings include:
On 1/9/23 at 9:30AM, during the initial tour of the kitchen, Surveyor observed two pans of frozen potato wedges in the freezer. DM K (Dietary Manager) indicated the potato wedges were for today's supper. Surveyor observed one of the pans did not have anything covering the potato wedges.
On 1/9/23 at 10:10 AM Surveyor observed the following:
2nd Floor Kitchenette (farthest from the elevator) refrigerator had water bottle with white substance- no date or label. Half liter of Iced Tea- no date or label. Refrigerator had dried food and crumbs on the bottom.
3rd Floor Kitchenette (Farthest from the elevator) refrigerator had canned jam- with no name, date, or label. A bag of chopped salad kit- expiration date January 6, 2023. Refrigerator had dried food and crumbs on the bottom.
3rd Floor Kitchenette (Closest to the elevator) refrigerator had 1 canned item- no name, date, or label. Refrigerator had dried food and crumbs on the bottom.
Sign on front of refrigerators,
STOP No resident items can be put in this refrigerator or freezer without name, room #, and date. Anything not marked will be discarded. Marked items will be discarded after 7 days. Opened cans of food may not be left in this refrigerator must be put into another container.
On 1/9/23 at 1:15PM, DM K indicated she would take care of items in the refrigerators immediately. DM K indicated the food should be labeled/dated and expired food thrown out. DM K indicated she made an update to the cleaning schedule to include refrigerators.
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Administration
(Tag F0835)
Could have caused harm · This affected most or all residents
Based on observation, interview, and record review, the facility did not ensure administration was administering staff and other necessary services in a manner that effectively and efficiently promote...
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Based on observation, interview, and record review, the facility did not ensure administration was administering staff and other necessary services in a manner that effectively and efficiently promotes the highest practicable physical, mental, and psychosocial well-being to meet resident's needs, which has the potential to affect all 37 residents residing within the facility.
Example 1
R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility received an immediate jeopardy in October 2022 regarding supervision for R291 and incidents that occurred because of not having proper supervision. R291 has a history of wandering into other resident rooms causing other residents to be fearful and physical altercations between R291 and other residents. R291 was care planned to have 1:1 supervision while awake and 15-minute checks and a door alarm when in his room. The facility failed to identify that there was a break down with this order, which resulted in R291 physically and verbally abusing one resident and physically abusing another resident.
R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility was aware of R291's behavior and this behavior was noted in R291's care plan. R291's care plan indicates R291 is one on one supervision while resident awake, door alarm and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's room, physically grabbing R290's head while R290 was in bed and screaming and swearing at R290 to Get the fuck out of my bed.
On the annual survey R291 entered R33's room and Surveyor observed R291 hit R33 on the head. Surveyor observed R291 agitated, difficult to redirect, and going in to R33's room twice, the second time R291 hit R33 on the head. Surveyor observed R291 attempting several times to enter R290's room. Surveyor observed a staff attempting to support R291 but was not successful. No other staff or management came to support R291 during this time.
The facility management staff should have known of R291's behavior and should have ensured facility staff were implementing interventions to prevent resident to resident abuse.
Cross Reference F 600
Example 2
R290 reported an allegation of abuse on 1/6/23. The allegation of abuse was reported to management on 1/7/23 and documented as a grievance. The facility started to investigate the allegation on 1/9/23. No interventions were put in to place to ensure safety until 1/10/23 after Surveyors brought a concern to the attention of the facility.
Facility staff should have implemented aggressive measures to protect residents once they were aware of the incident.
Cross Reference: F609
Example 3
R291's care plan indicates R291 is one on one supervision while resident awake, door alarm and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's room, physically grabbing R290's head while R290 was in bed and screaming and swearing at R290 to Get the fuck out of my bed.
During Survey R291 did not have adequate supervision per R291's plan of care. R291 entered R33's room and Surveyor observed R291 hit R33 on the head. Surveyor observed R291 going in to R33's room twice, the second time R291 hit R33 on the head. Surveyor observed R291 attempting several times to enter R290's room.
R34 was a fall risk with a history of a fall with a fracture while residing in the facility. The facility failed to ensure care planned interventions were located on the baseline, comprehensive and CNA care plans. Nursing staff were not aware R34 was a fall risk and were not able to identify fall interventions for R34.
Surveyor observed 23 bottles of hand sanitizer on third (3rd) floor and 3 bottles of hand sanitizer on second (2nd) floor all propped behind the handrails in reach of residents with dementia or cognitive impairment. Whole bottles of hand sanitizer present a danger of being ingested by residents who have dementia or are cognitively impaired.
Surveyor observed the following three bottles of chemicals under the sink in an unlocked cabinet on the third (3rd) floor kitchenette closest to the elevator.
-Surveyor observed 1 bottle of Century Q256 Disinfectant Cleaner - The label reads KEEP OUT OF REACH OF CHILDREN DANGER.
-Surveyor observed 1 bottle of Virex 256 - The label reads KEEP OUT OF REACH OF CHILDREN.
-Surveyor observed 1 bottle of TMA Dish Detergent Chlorinated opened with the lid off - The label reads KEEP OUT OF REACH OF CHILDREN.
RN assessments were not completed after resident falls.
Medications were observed left unattended in resident rooms.
Management staff should have been aware of the need for adequate supervision to prevent resident to resident incidents, ensure fall interventions were care planned and located on all plans of care to prevent falls and accidents, ensure hazards including medications and chemicals are not left unsecured were residents with cognitive impairment may have access to such hazards.
Cross Reference: F689
Example 4
Residents voiced concerns with receiving medications late, agency staff do not have the skill set to care for them, agency staff state they have not received adequate training prior to working the floor.
Management staff should ensure agency staff have received adequate training and have the competencies and skillsets to complete their duties prior to working the floor. Management should have been aware of the need to provide adequate training.
Cross Reference: F726
Example 5
R291 has a diagnosis of dementia. R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents, wanders into other resident rooms and is sexually inappropriate to other residents. The facility staff did not have provided person-centered services to maintain R291's highest practicable physical, mental, and psychosocial well-being.
Management should have been aware of R291's behaviors and need for a robust person-centered plan of care to support his dementia and behaviors. The facility failed to implement a robust person-centered plan of care to maintain his highest practicable level.
Cross Reference: F744
Example 6
The facility has received recurrent citations for failure to supervise a resident with dementia which has led to abuse. The facility has received recurrent citations for failure to report abuse and protect residents and implement a thorough investigation. The facility failed to identify deficient practices in these areas, implement an action plan and sustain compliance.
Management should have been aware of these deficient practices and created a robust action plan through the Quality Assurance Process Improvement Committee.
Cross Reference: F867
Example 7
Multiple infection control issues were noted during the recertification survey. Facility management should have known the employee line list was not inclusive and did not document and track employee symptom onset, symptoms, last day worked, date may return to work and date they actually returned to work. Multiple ill staff members returned to work too soon. Water fountains had a green substance around the spout and lime build up which can serve as a reservoir for legionella. The facility was unaware the bubblers had been turned back on and have no process or procedure to the flush the lines and clean the bubblers. Lime build-up was note in kitchenette refrigerators.
Cross Reference: F880
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected most or all residents
Based on observation, interview, and record review, the facility's Quality Assurance Committee failed to systematically identify, report, track, and take actions aimed at performance improvement and, ...
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Based on observation, interview, and record review, the facility's Quality Assurance Committee failed to systematically identify, report, track, and take actions aimed at performance improvement and, after implementing those actions, measure its success, and track performance to ensure that improvements are realized and sustained. The Quality Assurance Committee did not identify and correct deficiencies regarding the investigation and reporting of suspected abuse, neglect, and exploitation and did not ensure the facility sustained corrective actions once an action plan was created for R291. The facility failed to ensure their action plan of adequate supervision was maintained, the facility failed to identify environmental safety hazards and take corrective action, failed to identify training, and ensure agency staff were competent to perform duties, and failed to ensure infection prevention and control program identified potential infection risks. These deficient practices have the potential to affect all 37 Residents at the facility.
The facility has been cited at F600 twice at immediate jeopardy (9/8/22 and 1/10/23) regarding the same resident and lack of supervision. The facility has been cited twice at F609 and F610 (10/31/22 and 1/17/23).
The facility did not ensure R291 had adequate supervision.
The facility was found to have unsecured hazardous chemicals.
The facility did not ensure staff were competent to complete assigned job duties.
The facility failed to ensure R291 had a robust person-centered plan of care to support his dementia and maintain his well-being.
The facility did not ensure the infection prevention and control program was administered in a means to prevent the spread of infection.
The facility's QAPI (Quality Assurance Program Improvement) Program-Feedback, Data and Monitoring Policy, dated March 2020, includes in part: Policy Statement the QAPI program is based on the collection information obtained from data, self-assessment and systems of feedback. Information is collected, evaluated, and monitored by the QAPI committee. Policy Interpretation and Implementation 1. Information obtained about the quality of care and services delivered to residents is evaluated and monitored by the QAPI committee in order to identify problems that are high risk, high volume or problem prone and to guide decisions regarding opportunities for improvement. 2. The QAPI process focuses on identifying systems and processes that may be problematic and could be contributing to avoidable negative outcomes related to resident care, quality of life, resident safety, resident choice, or resident autonomy, and on making a good faith effort to correct or mitigate these outcomes. 3. Systems and tools used to identify, collect, and evaluate data from all departments to monitor performance indicators include, but are not limited to: .Annual Survey results .c. Feedback from staff, residents and families 4. Data and information collected are reviewed by the committee and prioritized according to the risk, volume, and potential problems. 5. Root cause analysis is conducted to identify problematic processes and systems that need to be addressed. 6. Corrective actions and performance improvement activities are initiated and monitored. The committee tracks and documents the progress of existing initiatives as well as newly identified ones, as part of the ongoing QAPI process
Findings:
Example 1
R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility was aware of R291's behavior and care planned the behavior. R291's care plan indicates R291 is one on one supervision while resident awake and door alarm and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's bedroom, physically grabbing R290's head while R290 was in bed and screaming and swearing at R290 to Get the fuck out of my bed.
R291 entered R33's bedroom and Surveyor observed R291 hit R33 on the head. Surveyor observed R291 agitated, difficult to redirect, and going in to R33's bedroom twice and the second time R291 hit R33 on the head. Surveyor observed R291 attempting several times to enter R290's bedroom. Surveyor observed a staff attempting to support R291 but was not successful. No other staff or management came to support R291 during this time.
On 1/17/23 at 3:07 PM, Surveyor informed Director of Operations O to provide any additional QAPI related documentation regarding ensure R291 was receiving adequate supervision to prevent resident to resident incidents.
Cross Reference F600, F609, and F610
Example 2
R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. R291's care plan indicates R291 is one on one supervision while resident awake and door alarm and 15-minute checks while resident is sleeping. The facility did not ensure R291 had adequate supervision which led to R291 entering R290's room and physically and verbally abusing R290.
Surveyor observed 23 bottles of hand sanitizer on third (3rd) floor and 3 bottles of hand sanitizer on second (2nd) floor all propped behind the handrails in reach of residents with dementia or cognitive impairment. Whole bottles of hand sanitizer present a danger of being ingested by residents who have dementia or are cognitively impaired.
Surveyor observed the following three bottles of chemicals under the sink in an unlocked cabinet on the third (3rd) floor kitchenette closest to the elevator.
-Surveyor observed 1 bottle of Century Q256 Disinfectant Cleaner - The label reads KEEP OUT OF REACH OF CHILDREN DANGER.
-Surveyor observed 1 bottle of Virex 256 - The label reads KEEP OUT OF REACH OF CHILDREN.
-Surveyor observed 1 bottle of TMA Dish Detergent Chlorinated opened with the lid off - The label reads KEEP OUT OF REACH OF CHILDREN.
Cross Reference: F689
Example 3
Residents voiced concerns with receiving medications late; agency staff do not have the skill set to care for them; agency staff state they have not received adequate training prior to working the floor.
Management staff should ensure agency staff have received adequate training and have the competencies and skillsets to complete their duties prior to working the floor. Management should have been aware of the need to provide adequate training.
Cross Reference: F726
Example 4
R291 has a diagnosis of dementia. R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents, wanders into other resident rooms and is sexually inappropriate to other residents. The facility staff did not have provided person-centered services to maintain R291's highest practicable physical, mental, and psychosocial well-being.
Management should have been aware of R291's behaviors and need for a robust person-centered plan of care to support his dementia and behaviors. The facility failed to implement a robust person-centered plan of care to maintain his highest practicable level.
Cross Reference: F744
Example 5
Multiple infection control issues were noted during the recertification survey. Facility management should have known the employee line list was not inclusive and did not document and track employee symptom onset, symptoms, last day worked, date may return to work, and date they actually returned to work. Multiple ill staff members returned to work too soon. Water fountains had a green substance around the spout and lime build up which can serve as a reservoir for Legionella. The facility was unaware the bubblers had been turned back on and have no process or procedure to the flush the lines and clean the bubblers. Lime build-up was note in kitchenette refrigerators.
Cross Reference F880
The facility did not provide any additional QAPI documentation. The facility failed to systematically identify, report, track, and ensure that improvements are realized and sustained. The Quality Assurance Committee did not identify and correct quality of care deficiencies regarding the investigation and reporting of suspect abuse, neglect, and exploitation, did not ensure R291 received adequate supervision or support for dementia related behaviors. The facility failed to sustain corrective actions once an action plan was created for R291 and failed to ensure their action plan of adequate supervision for R291 was maintained. Additionally, the facility did not identify environmental hazards and ensure the infection prevention and control program was administered in a means to prevent infections or create a robust action plan to correct such deficiencies.
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
Example 6
On 1/10/23, at 8:00 AM, Surveyor observed LPN G (Licensed Practical Nurse) administer R7's insulin into R7's right upper abdominal quadrant without hand hygiene before and after administrati...
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Example 6
On 1/10/23, at 8:00 AM, Surveyor observed LPN G (Licensed Practical Nurse) administer R7's insulin into R7's right upper abdominal quadrant without hand hygiene before and after administration. LPN G administered insulin without gloves.
On 1/10/23, at 08:04 AM, Surveyor interviewed LPN G and asked when hand hygiene should be performed while doing medication pass. LPN G indicated before and after administration. Surveyor asked LPN G if she performed hand hygiene before and after administering R7's insulin and LPN G indicated no. Surveyor asked if LPN G should have and LPN G indicated yes. Surveyor asked LPN G if gloves are to be applied prior administering an injection and LPN G indicated not knowing.
On 1/11/23, at 8:27 AM, Surveyor interviewed DON B (Director of Nursing) and asked what her expectation is for hand hygiene while administering medication administration. DON B indicated before and after the medication is administered. Surveyor asked is it an expectation to wear gloves while administering insulin and DON B indicated yes.
Example 7
On 1/9/23 at 12:05 PM Surveyor observed MT T (Medication Tech) assisting R31 with his breakfast meal. Surveyor observed MT T run her hands through her hair to adjust it and then continue to assist R31 with his meal.
On 1/11/23 at 12:20 PM MT T indicated she should wash her hands before and after assisting reisdents with their meals. MT T indicated she should wash her hands after she touches her hair and before assisting with R31's meal.
On 1/11/23 at 8:25 AM DON B (Director of Nursing) indicated MT T should wash her hands after touching her person and before and after assisting residents with meals.
Based on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable diseases and infections. This has the potential to affect 37 of 37 residents.
Infection control concerns:
1. The facility's employee line list is not inclusive and does not document and track employee symptom onset, symptoms, last day worked, date may return to work and date they returned to work. Multiple ill staff members returned to work too soon.
2. Surveyor observed 3 of 3 water fountains with a green substance around the spout and lime build up which can serve as a reservoir for legionella. The facility was unaware the bubblers had been turned back on and have no process or procedure to the flush the lines and clean the bubblers.
3. Surveyor observed lime in 4 of 4 kitchenette refrigerators trays underneath the ice/water dispenser. The presence of lime demonstrates that water has been standing in the trays which can serve as a reservoir for legionella.
4. Surveyor observed R292's wheelchair to be dirty with dust, debris, and candy.
5. Surveyor observed R291 reach into the ice cooler with his bare hand, pull out an ice cube and eat it. Surveyor observed staff continue to serve this ice to other residents during water pass.
6. LPN G (Licensed Practical Nurse) did not perform hand hygiene before and after administering injectable medication.
7. Surveyor observed MT T (Medication Tech) touch her hair and then continue to assist R31 with his breakfast, without washing her hands.
As evidenced by:
The facility policy, Infection Prevention and Control Manual Employee Health, dated 2017, includes, in part, the following: Employees who provide direct or indirect resident care, or who prepare food, and show signs or symptoms of infection will consult with the Infection Preventionist or the Charge Nurse to evaluate the condition and determine whether the employee should remain on duty.
Employees returning to work after an illness will consult with Infection Prevention/designee or their supervisor before returning to work.
The facility policy, Legionella Water Management Program, revised July 2017, states, in the part, the following: Our facility is committed to the prevention, detection and control of water-borne contaminants, including Legionella. 1. As part of the infection prevention and control program, our facility has a water management program, which is overseen by the water management team. 5. The water management program includes the following elements: .c. The identification of areas in the water system that could encourage the growth and spread of Legionella or other waterborne bacteria, including the following: .6. fountains
Example 1
Certified Nursing Assistant (CNA H) Symptoms (10/15/22) : N/V (Nausea/Vomiting), Diarrhea Last day worked: 10/13, Date may return 10/16 Day - Date Returned to Work: No documentation
On 1/17/23 at 10:29 AM, Surveyor spoke with CNA H. CNA H does not recall her symptoms or when she returned to work. CNA H is unsure of the facility's return to work policy and procedure.
On 1/17/23 at 1:12 PM, Surveyor spoke with Assistant Director of Nursing/Infection Preventionist (IP C). Surveyor asked IP C, when did CNA H's symptoms resolve. IP C stated, CNA H's symptoms resolved 10/15 in the afternoon. Surveyor asked IP C, when did CNA H return to work. IP C stated 10/16 AM shift. Surveyor asked IP C, should CNA H have stayed off for at least 48 hours after her GI (gastrointestinal) symptoms resolved? IP C stated, Yes.
Certified Nursing Assistant (CNA CC) (Agency) (10/15/22) Symptoms: Cough, 99.4 temp Last day worked: 10/14, Date may return: 10/16. CNA CC is no longer employed at the facility.
IP C stated, CNA CC has chronic asthma and lives in a southern state. IP C added, CNA CC struggled with asthma and her cough was exacerbated by the cold temperatures in Wisconsin. Surveyor asked IP C, when did CNA CC's temperature resolve. IP C stated, on 10/15 in the afternoon her temperature resolved. Surveyor asked IP C, when did CNA CC return to work. IP C stated, CNA CC worked the day shift on 10/16. Surveyor asked IP C, should CNA CC have been off for a minimum of 24 without fever reducing medications. IP C stated, yes.
Registered Nurse (RN DD) (10/17/22) Symptoms: Cough, congestion, dry eyes, sore throat. Date may return: Blank, Date returned: Blank. Surveyor asked IP C, when was the last day RN DD worked (blank field). IP C stated, 10/13. IP C added, RN DD's symptom onset was 4 days after the last day she worked. Surveyor asked IP C, when did RN DD's symptoms resolve. IP C stated, I'm assuming the 18th (10/18), RN DD was on the schedule and worked the following day (10/19). Surveyor asked IP C, with those symptoms how long should RN DD have been off. IP C stated, At least 24 hours. Surveyor stated, with symptoms of cough, congestion, dry eyes, and sore throat, how long should she have been off. IP C stated, she should have been off 48 hours after symptom resolution.
Certified Nursing Assistant (CNA EE) (Agency) (Date: Illegible) Reason: Sick (no symptoms), Last day worked: Day worked 11/29, Date may return: 11/29 - No longer employed at the facility
Surveyor asked IP C, what the date was, IP C could not read the date either. Surveyor asked IP C, what symptoms did CNA EE have. IP C indicated I don't know. Surveyor asked IP C, is this documentation acceptable. IP C stated, no. Surveyor asked, should CNA EE's symptoms be documented and not just sick. IP C stated, yes. Surveyor asked IP C, should the date her symptoms resolved be documented. IP C stated, yes. Surveyor asked IP C, should the date she may return to work be documented. IP C stated, yes.
Licensed Practical Nurse (LPN FF) (Agency) (11/30) Reason: Sick (no symptoms), Last day worked: 11/28, Date may return to work: Blank, Date returned to work: None - No longer employed at the facility
Surveyor asked IP C, what symptoms did LPN FF have. IP C indicated I don't know. Surveyor asked IP C, is this documentation acceptable. IP C stated, no. Surveyor asked, should LPN FF's symptoms be documented. IP C stated, yes. Surveyor asked IP C, should the date her symptoms resolved be documented. IP C stated, yes. Surveyor asked IP C, should the date she may return to work be documented. IP C stated, yes. Surveyor asked IP C, should the date she returned to work be documented. IP C stated, yes.
Resident Assistant (RA GG) (12/5) Reason: Sick, Symptoms: Covid+(positive) (no symptoms documented), Last day worked: Blank, Date may return: Blank, Date returned: Blank - No longer employed at the facility
Surveyor asked IP C, what symptoms did RA GG have. IP C stated, she does not know. IP C stated RA GG never returned to work and did not return her calls. Surveyor asked IP C, should RA GG's symptoms be documented. IP C stated, yes. Surveyor asked IP C, should your attempts to reach out to her be documented. IP C stated, yes. Surveyor asked, should it be documented that she did not return to work at the facility. IP C stated, yes.
Certified Nursing Assistant (CNA I) (12/7) Reason: Sick (no symptoms), Last day worked: Blank, Date may return: Blank, Date returned: Blank
Surveyor asked IP C, what were CNA I's symptoms. IP C stated, I don't know. Surveyor asked IP C, when did she return to work. IP C stated 12/8.
Licensed Practical Nurse (LPN II) (Agency) (12/7) Reason: N/V (Nausea/Vomiting), Last day worked: 12/6, Date may return: Blank, Date Returned: Blank
Surveyor spoke with IP C. Surveyor asked IP C, when did LPN II's symptoms resolve. IP C stated, I don't know because I didn't know she was sick that day. IP C added, she called in sick and did not show up for her last scheduled day because she had a plane to catch the following day. Surveyor asked IP C, should this information be included in your follow up. IP C stated, yes.
Surveyor reached out to staff currently employed at the facility and did not receive any additional return phone calls regarding symptomology for the staff referenced above. No additional information was provided to show staff were off due to illness for the appropriate time frames.
On 1/11/23 at 8;20 AM and 1/17/23 at 1:12 PM, Surveyor spoke with IP C. Surveyor asked IP C, when a staff member calls in sick why is it important to document their symptoms, the last day they worked, date they may return to work, and the date returned to work. IP C stated, it's important to do this to trend for multiple cases and if staff call in and residents start having symptoms to recognize an outbreak. It is important for staff to remain off work for the required amount of time to prevent spread of illness to residents and other staff. Surveyor asked IP C, if the infection control program is conducted daily. IP C stated, she looks at it twice a week to make sure everything is updated. IP C added, she looks at all residents' progress notes every day.
Example 2
On 1/11/23 at 8:10 AM, Surveyor observed the water fountains in the facility.
- on Second (2nd) Floor the fountain next to the elevator, observed to have a green build up and lime in the area that water flows out of the bubbler.
- on Third (3rd) Floor the fountain across from the elevator, Surveyor observed a thick green build up and lime around the spout and the area where the water flows. Surveyor observed this bubbler to be in the worst condition of all three bubblers.
- on Third (3rd) Floor the fountain next to the kitchenette at the back of the 3rd floor. Surveyor observed green build up and lime in the area that water flows out of the bubbler as well as debris.
On 1/11/23 at 8:20 AM, Surveyor asked ADON/Infection Preventionist (IP C) to walk with Surveyor to the water fountains in the facility. IP C stated, she does not think the bubblers are turned on. Surveyor pushed the button to successfully turn on each water fountain. IP C stated, she did not realize the water fountains were turned on. IP C stated the water fountains were turned off during COVID and she is unsure when they were turned back on again. Surveyor asked IP C if the water fountains have a green build up and debris. IP C stated, yes. Note, the facility did not have a plan to flush the lines as no staff are aware the water fountains are turned on. Surveyor asked IP C, should there be a process and procedure to flush the lines to the water fountains and clean the water fountains. IP C stated, yes.
On 1/11/23 at 1:01 PM, Surveyor spoke with Maintenance Supervisor (Maintenance E). Surveyor asked Maintenance E, are you or is anybody in the facility monitoring the bubblers/water fountains. Maintenance E stated, No, I was told they were taken out of order. I shouldn't assume the water was shut off, I guess.
On 1/17/23 at 3:10 PM, Surveyor asked IP C, who is responsible for cleaning the bubblers. IP C stated, Housekeeping. Surveyor asked IP C, is there a plan with regards to legionella and the bubblers. IP C stated, Maintenance E goes through once per week and flushes toilets, runs sinks and runs bubblers. Note, per Maintenance E's interview he does not run the water fountains. IP C stated, she asked Management if they would take them (water fountains) out.
Note, Maintenance E nor the facility has a process for flushing the water fountain lines to prevent legionella.
Example 3
On 1/11/22 at approximately 8:00 AM, Surveyor observed four (4) refrigerators, one in each kitchenette. Surveyor observed lime in each tray underneath the ice/water dispenser.
On 1/11/23 at 8:20 AM, Surveyor spoke with IP C. Surveyor requested IP C walk with Surveyor to the refrigerator on each kitchenette. Surveyor asked IP C, if she could see the lime build up from standing water in each of the trays under the ice/water dispenser. IP C stated, yes. Surveyor shared the lime build up indicates water has been pooling in this area which could potentially be a source of legionella. IP C stated that all 4 out of 4 refrigerators have lime build up in this tray. IP C stated this Dietary staff clean this area once a day and ideally whomever spills water or drops ice should clean it up. IP C stated this tray should be clean and dry. Surveyor asked IP C, how often is this area to be cleaned. IP C stated, I do not know.
On 1/11/23 at 11:40 AM, Surveyor spoke with Housekeeper (Hskp M). Surveyor asked Hskp M, who cleans the refrigerators (inside and outside). Hskp M stated, the inside is Kitchen. Hskp M added, I didn't realize it but I found out the outside is Housekeeping. Surveyor asked Hskp M, when did you find that out. Hskp M stated, Today. Surveyor asked Hskp M, who shared that information with you. Hskp M stated, Director of Housekeeping, Laundry, and Central Supply (DHLCS NN).
On 1/12/23 at 8:00 AM, Surveyor spoke with DHLCS NN. Surveyor asked DHLCS NN, who is responsible for cleaning the kitchenette refrigerators. DHLCS NN stated, I learned yesterday it was myself, it's my job to clean the outside of the refrigerators. DHLCS NN stated, I didn't know it was Housekeeping's duty, I was not aware of that. DHLCS NN, stated Dietary Manager (DM K) informed me. Surveyor asked should the outside of the refrigerators including the tray under the water and ice be clean and prevent any standing water. DHLCS NN stated, yes.
Example 4
On 1/12/23 at 11:27 AM, Surveyor observed R292's wheelchair with dust, debris, and enough M&M candies spread under the cushion to make a full bag of candy.
On 1/12/23 at 11:27 AM, Surveyor asked LPN/MDS Nurse BB who the wheelchair belongs to. LPN/MDS Nurse BB stated the wheelchair belongs to R292. Surveyor asked Director of Nursing (DON B) and LPN/MDS Nurse BB to lift the cushion in R292's wheelchair. Surveyor asked LPN/MDS BB if R292's wheelchair is clean. LPN/MDS BB stated. It's filthy! Surveyor asked LPN/MDS BB, what did you observe under the cushion. LPN/MDS BB stated, food, dust LPN/MDS BB stated that wheelchairs should be cleaned on a regular basis. DON B stated R292's wheelchair should be cleaned on a regular basis but does not know how often wheelchairs should be cleaned. DON B stated she will learn how often wheelchairs are to be cleaned. Note, no further information was provided to Surveyor. DON B stated she will have staff clean R292's wheelchair.
On 1/17/23 at 3:10 PM, Surveyor spoke with ADON/Infection Preventionist (IP C). Surveyor asked IP C how often wheelchairs are cleaned IP C stated, wheelchairs should be cleaned monthly at the very least. IP C added, if there's a spill or incontinent episode staff should clean it up at the time of occurrence. Surveyor asked IP C, would you expect R292's wheelchair to be clean. IP C stated, yes.
Example 5
On 1/10/23 at approximately 3:25 PM, Surveyor observed R291 reach into the ice cooler with his bare hand, pull out an ice cube, and eat it. Surveyor observed staff continue to serve this ice to other residents during water pass. Surveyors observed LPN X (Agency) dip her personal mug in the same ice cooler to fill it with ice. LPN X did not use a scoop.
On 1/11/23 at 8:25 AM Surveyor spoke with DON B (Director of Nursing), who indicated LPN X should use the scoop attached to the cart with the cooler if she wants ice out of it. DON B indicated she could use a clean cup too.
On 1/17/23 at 1:49 PM, Surveyor spoke with ADON/Infection Preventionist (IP C). Surveyor asked IP C, if a resident reaches in an ice cooler with their bare hand and grabs an ice cube, what would you expect staff to do. IP C stated, her expectation is that staff would go down to the kitchen, dispose of the ice, wash the cooler, and refill it with new ice. IP C stated there's extra coolers down there (kitchen), staff could have got a clean cooler while that's being washed. Surveyor asked IP C, what would you have expected LPN X to use. IP C stated, A scoop.