EDGERTON CARE CENTER, INC

313 STOUGHTON RD, EDGERTON, WI 53534 (608) 884-1330
Non profit - Corporation 61 Beds WISCONSIN ILLINOIS SENIOR HOUSING, INC. Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#274 of 321 in WI
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Edgerton Care Center, Inc. has a Trust Grade of F, which indicates significant concerns and a poor reputation. It ranks #274 out of 321 facilities in Wisconsin, placing it in the bottom half of all nursing homes in the state, and #8 out of 10 in Rock County, meaning there are only two facilities in the county rated lower. Although the facility shows an improving trend with a decrease in issues from 16 in 2024 to 13 in 2025, it still reported a concerning total of 53 issues during inspections, including critical incidents of resident abuse and inadequate supervision that led to physical altercations. Staffing is a relative strength, with a rating of 4 out of 5 stars, but the turnover is average at 52%, and there is less RN coverage than 94% of Wisconsin facilities, which is a concern for quality care. Additionally, the facility has incurred fines totaling $66,519, which is higher than 82% of other nursing homes in the state, suggesting ongoing compliance problems.

Trust Score
F
0/100
In Wisconsin
#274/321
Bottom 15%
Safety Record
High Risk
Review needed
Inspections
Getting Better
16 → 13 violations
Staff Stability
⚠ Watch
52% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$66,519 in fines. Lower than most Wisconsin facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 42 minutes of Registered Nurse (RN) attention daily — more than average for Wisconsin. RNs are trained to catch health problems early.
Violations
⚠ Watch
53 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 16 issues
2025: 13 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, fire safety.

The Bad

1-Star Overall Rating

Below Wisconsin average (3.0)

Significant quality concerns identified by CMS

Staff Turnover: 52%

Near Wisconsin avg (46%)

Higher turnover may affect care consistency

Federal Fines: $66,519

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: WISCONSIN ILLINOIS SENIOR HOUSING,

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 53 deficiencies on record

2 life-threatening 2 actual harm
May 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected 1 resident

Based on record review, interview, and admission packet review, the facility failed to refund a resident's money within 30 days of discharge for one of three residents (Resident (R) 1) reviewed for re...

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Based on record review, interview, and admission packet review, the facility failed to refund a resident's money within 30 days of discharge for one of three residents (Resident (R) 1) reviewed for refunds of eight sample residents. This failure could potentially cause financial hardship for the residents. Findings include: Review of the facility's undated admission packet, provided by the facility, revealed Refunds. Facility will make any refunds of any prepaid fees within thirty (30) days of discharge. Review of R1's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) date of 12/31/24 and located in the Resident Assessment Instrument (RAI) tab of the electronic medical record (EMR) revealed an admission date of 12/24/24. R1 had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, indicating R1 was cognitively intact. R1 had diagnoses of benign neoplasm of cerebral meninges, other specified disorders of the brain, and hemiplegia, unspecified affecting left dominant side. Review of R1's January 2025 Resident Account Detail, provided by the facility, revealed for the service dates 01/06/25-01/31/25, a check in the amount of $10,114.00 was received and left a balance in the amount of $3,254.00. Review of a Refund Request Form, dated 03/03/25, provided by the facility, revealed Make check payable to [Family Member (FM) 1] .Amount of refund $3254.00, and Reason for refund resident discharged and paid ahead. Review of the facility's Grievance Log, dated 05/05/25, revealed [FM1] refund payment submitted. Review of a check paid to the order of R1, from the facility in the amount of $3,254.00 was dated 05/06/25. This date was 73 days past the 30-day requirement. During a telephone interview on 05/27/25 at 11:24 AM, FM1 stated she was finally refunded a check for $3400 after contacting the facility several times. FM1 stated she was told the delay was due to two different pay systems, the first system caused the refund request to get skipped, but the second system caught it. FM1 stated she had prepaid the month of January 2025 but R1 left early on 01/23/25. During an interview on 05/28/25 at 1:47 PM, the Administrator was asked about refunds. The Administrator stated they didn't have a policy and wasn't sure if it stated, 30 days in the admission Packet. The Administrator stated they had some recent issues with the accounting system having a glitch. The Administrator stated the refunds were getting stuck in the Mineral Tree, which was their new accounts payable software. The Administrator stated they discovered the glitch and were discussing the resolution and were now checking to make sure no other refunds are delayed. The Administrator stated R1 was owed a refund and wasn't aware until it was brought to the facility's attention. The Administrator stated the system didn't catch R1's refund. The Administrator stated it should not have taken four months for R1 to receive a refund. The Administrator stated she realized the refunds should be within 30 days. The Administrator confirmed R1 was private pay, and the refund was for prepaid nursing care.
Mar 2025 12 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 2: Per Standard of Practice INTERACT(inteventions to reduce acute care transfers.) indicates the following: Signs/sympto...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 2: Per Standard of Practice INTERACT(inteventions to reduce acute care transfers.) indicates the following: Signs/symptoms of Nausea and vomiting, immediate notify MD/NP (Medical Doctor/Nurse Practitioner) of Persistent or recurrent (two or more episodes within 12 hours) vomiting, with or without abdominal pain, bleeding, distension, or fever. Sign/symptoms of Vomiting blood (hematemesis), immediately notify provider if new onset hematemesis with clots, OR accompanied by rapid pulse or orthostatic BP (blood pressure) drop. R16 was admitted to the facility on [DATE] with diagnoses including, but not limited to, as follows: hemorrhagic stroke (a ruptured blood vessel causing bleeding in the brain). R16's Minimum Data Set (MDS) dated [DATE], indicates R16 scored 11 out of 15 on his Brief Interview for Mental Status (BIMS) indicating he is moderately cognitively impaired. R16 has an APOAHC (Activated Power of Attorney for Health Care). On 10/5/24 at 10:17 AM, RN W (Registered Nurse) documented a Progress Note for R16 as follows: Med tech (Medication Technician) alerted this writer and other nurse on duty that resident had several large emesis. Per CNA (Certified Nursing Assistant), resident had 4 very large projectile emesis while in bed. Time of onset of emesis was 745-800 AM. Assessment completed as follows: Sudden onset of large dark brown/coffee ground appearing emesis. CNA and med tech provided cares to resident. T (Temperature) 97.2, BP (Blood Pressure) 117/72, P (Pulse) 94, RR (Respiratory Rate) 18, and O2 (Oxygen saturation) 94% on room air. Resident denied pain and none noted with assessment. Lungs clear to auscultation, normal bowel sounds x's 4, and abdomen soft/non tender. LBM (last bowel movement) was a large on 10/1/24. Resident states he had loose stool on NOC (night shift) but unable to verify as not noted in document and NOC shift not present at time of assessment. Last wt (weight) on 10/3/24 was 153.6 LBS. No documentation in computer charting regarding any recent immunization. it was later noted that resident being monitored as COVID and influenza received on 10/3/24 to right deltoid. NP (Nurse Practitioner) contacted and verbal orders to send pt (patient) to hospital for evaluation. Pt father/APOAHC (Activated Power of Attorney for Health Care), contacted by phone. Notified of change in condition and orders to send to ED (Emergency Department) via EMS (Emergency Medical Services/ambulance) for evaluation. He agreed and requesting bed hold. Bed hold form completed. He was also informed that EMS and ED may need to transfer to another hospital if needing specialty care not offered at local hospital. Per protocol, non emergent EMS contacted and will transfer resident. ETA (Estimated Time of Arrival) of 945-950 AM. Ambulance arrived at approximately 9:50 AM and report given. Copies of residents chart/MAR (Medication Administration Record) given/faxed to EMS and hospital prior to transport. It is important to note, coffee ground emesis is a sign of internal bleeding in the upper gastrointestinal tract (GI bleed), a GI bleed can be life threatening, which requires immediate medical attention. R16 waited approximately two (2) hours or more before EMS (Emergency Medical Services) arrived to the facility. R16 was hospitalized from 10/5-10/7/24 with a diagnosis of esophagitis (inflammation in your esophagus, the swallowing tube that runs from your throat down to your stomach). The hospital administered IV (intravenous) fluids, Zofran (to prevent nausea/vomiting) and Protonix (use to treat Gastro Esophageal Reflux Disease and a damaged esophagus). R16 had an endoscopy (a flexible tube with a camera that identifies a wide range of conditions including cancer, ulcers, etc.) performed at the hospital. The coffee ground emesis indicates R16 is experiencing bleeding. On 3/25/24 at 10:30 AM, Surveyor spoke with R16. R16 could recall being admitted to the hospital but was unsure of reason. On 3/27/25 at 4:37 PM, Surveyor spoke with RN W (Registered Nurse). RN W had been working at the facility for about 1 week when this incident occurred. Surveyor asked RN W, what are signs and symptoms of a GI (gastrointestinal) bleed. RN W stated, frank (bright red)blood in stool, if the GI bleed is higher in the intestinal tract there could be abdominal pain, nausea, coffee ground emesis, a drop in labs (hemoglobin and hematocrit). Surveyor asked RN W, is a potential GI bleed an emergency. RN W stated, it would be of an urgent nature, yes. RN W stated, she did not recall this situation without reviewing the chart. Surveyor stated, R16 was sent to the ER non-urgent, do you know why he was sent non-urgent. RN W stated, without reviewing the documentation she cannot recall. Surveyor asked RN W, are all residents sent out non-urgent when they need to go to the hospital. RN W stated, if it's urgent we're going to call 911 and follow directions from the provider. RN W stated, if she feels a resident is in urgent needs she sends them out urgent. On 3/31/25 at 2:31 PM, Surveyor spoke with DON B (Director of Nursing). Surveyor asked DON B, if a resident is vomiting coffee ground emesis what do you expect staff to do. DON B stated, she expects staff to complete a GI assessment suspecting GI bleed, notify the Physician. If the Physician is not concerned we put it on the 24 hour board. Surveyor asked DON B, is it acceptable for a resident to wait around 2+ hours to be sent out via EMS (Emergency Medical Services). DON B stated, no, 911 should have been called. Surveyor asked DON B, would you consider this to be an emergency. DON B stated, yes. Surveyor asked DON B, why would it be important to act quickly if a resident has an active GI bleed. DON B stated, because he would be in trouble. Surveyor asked DON B to clarify. DON B stated, he'll be bleeding and can die. R16 experienced sudden onset of four (4) projectile coffee ground emesis. The facility waited 2+ hours to send R16 to the ED (emergency department) which resulted in a delay in treatment. Example 3 R24 was admitted to the facility on [DATE] with diagnoses that include, in part: Unspecified intestinal obstruction; Acquired absence of other specified parts of digestive tract; Colostomy (a surgical procedure that creates an opening (stoma) in the abdominal wall to divert stool from the colon (large intestine) to an external bag); and Other specified symptoms and signs involving the digestive system and abdomen . R24's most recent Minimum Data Set (MDS), target date 2/19/25, indicates a Brief Interview of Mental Status (BIMS) of 11. Indicating that R24's cognition is moderately impaired. Review of R24's admission Assessment, includes in part: 11/27/24 - admission Assessment - GI (GastroIntestinal) - Bowel sounds normal active in all 4 quadrants - Yes marked. Then in comments states bowel sounds unable to be determined. Progress notes in R24's EHR (electronic Health Record) include, in part: 12/7/2024 5:41 AM: Resident had large projectile emesis that was thin and cola colored. Resident observed to have a cup of cola at bedside that he seemed to have been drinking from. Temp 98.7, P (pulse) 84, R (Respirations) 18, SPo2 93% on RA (room air). B/P 120/76. Abdomen slightly firm and rounded with hypoactive bowel sounds. Resident has had no stool (usually liquid) output in his ostomy bag. Resident was observed to be doing some belching thirty minutes prior when he took his early AM med with water . HUCU (a HIPAA-compliant, patient-centered secure messaging platform designed for healthcare professionals) message to [Group Name] on call to notify. 12/7/2024 6:41 AM: HUCU (electronic messaging system the facility uses) response to monitor for changes, emesis, abdominal pain and ostomy output (or lack thereof) at this time. Report any issues or changes. A print out of the HUCU notes, includes, in part: Facility: 12/7/24 5:48AM: Resident had large projectile emesis that was thin and cola colored. Resident observed to have a cup of cola at bedside that he seemed to have been drinking from. Temp 98.7, P 84, R 18, SPo2 93% on RA. B/P 120/76. Abdomen slightly firm and rounded with hypoactive bowel sounds. Resident has had no stool (usually liquid) output in his ostomy bag. Resident was observed to be doing some belching thirty minutes prior when he took his early AM med with water . Provider: 12/7/24 5:59AM: Any abdominal pain? Facility: 12/7/24 6:03AM: no report of pain, just the earlier belching before the projectile emesis. Tummy looks quite rounded in the area of the rib cage .6:04AM: rounded at the base of the sternum . Provider: 12/7/24 6:06AM: Noted. Continue to monitor at this time. Update with any changes. Progress Notes, in part, continued: 12/7/2024 1:10 PM: Resident pleasant and cooperative today. Denied pain when asked. resident remained in bed .Ostomy with small amount of liquid stool. no c/o of N/V, abdomen firm and slightly rounded, poor appetite, BS hypoactive . 12/7/24 10:33 PM: Resident pleasant this evening per usual. Refused 1900 (7:00PM) boost and evening meal, but accepting of 1500 (3:00PM) boost. Ostomy with small amount of liquid brown stool in bag this shift. 12/8/2024 12:35 PM: Resident pleasant today. Denied pain when asked. resident remained in bed. Ostomy with small amount of liquid stool. no c/o of N/V, abdomen firm and slightly rounded, poor appetite eating very little . *It is important to note: There is no documentation that bowel sounds were auscultated on 12/7/24 night shift or anytime on 12/8/24. Only one partial assessment is documented for the 24 hour period on 12/8/24. Resident refused the evening meal and 7:00PM supplement on 12/7/24 and continues to eat very little on 12/8/24. There is no documentation the physician or nurse practitioner were updated with meal and supplement refusals. Per Mayo Clinic (https://www.mayoclinic.org/diseases-conditions/intestinal-obstruction/symptoms-causes/syc-20351460) signs and symptoms of intestinal obstruction can include, in part: Loss of appetite .Inability to have a bowel movement or pass gas, and swelling of the abdomen . On 12/9/2024 at 9:54 AM: telehealth appointment at 9:00AM with [Provider Name] ID (Infectious Disease) .Pt reports he has not been eating well as he is not hungry. This RN reported messages noted that were sent through Hucu on 12/7/24 at 5:48AM .: large projectile emesis, ABD slightly firm and rounded with hypoactive BS, no stool output on NOC shift, denies pain. Dr. [Name] requested this RN to assess bowel sounds. Reported hypoactive bowel sounds in RUQ and RLQ, absent bowel sounds in LUQ and LLQ. Dr. [Name] informed resident he needs to go to ER(Emergency Room) for eval for potential 2nd bowel obstruction . The 12/9/24 Hospital admission History and Physical indicates, in part: .Assessment and Plan: Small Bowel obstruction: The patient appears to have a chronic mechanical obstruction On 3/31/25 at 3:14 PM Surveyor interviewed RN Y and reviewed R24's progress note from 12/8/24 that includes her e-signature. RN Y indicated she did not have a good answer for why she didn't have bowel sounds documented because when she checks the ostomy she would normally check BS. Surveyor asked RN Y if something is not documented is it considered done. RN Y indicated, I guess I don't know, I don't always document all my assessment in there. Surveyor asked RN Y if there was somewhere else it would be documented. RN Y indicated, I'm not sure. Surveyor asked RN Y if she should document her complete assessment in the record. RN Y indicated, yes. Surveyor asked RN Y about the information regarding R24's eating in her note. RN Y indicated from what she could recall R24 didn't have a good appetite and wasn't eating a whole lot from the time he came and so decreased appetite would not have been new. On 3/31/25 at 2:40 PM, Surveyor interviewed RN X (Registered Nurse) who indicated she is also a charge nurse for the facility. Surveyor asked RN X how often BS (bowel sounds) should be assessed in a resident who has a new colostomy. RN X indicated her preference would be every shift for bowl sounds, checking output, and checking patency. Surveyor asked RN X when she would contact a provider with colostomy concerns. RN X indicated if there is a change from baseline. Surveyor asked RN X if there is a change and the provider says to continue to monitor would you continue BS every shift. RN X indicated, yes, unless there was a complaint of pain to warrant more frequent. Surveyor reviewed symptoms from 12/7/24 note and asked RN X when she would call the provider given the order to continue to monitor and update with changes. RN X indicated, if there is an improvement or if any of those symptoms got worse. Surveyor asked RN X what should be included in a full bowel assessment. RN X indicated, looking at last bowel movement, looking for distention, listen for bowel sounds, palpate abdomen, output from ostomy, include stoma appearance. RN X indicated if anything was abnormal from the original call to the provider, when they were instructed to continue to monitor, she would call back. On 3/31/25 at 3:26 PM, Surveyor interviewed DON B and reviewed the note for R24 on 12/7/24 that prompted a message to the provider through HUCU and reviewed the progress note indicating to continue to monitor. Surveyor asked DON B what her expectation is of what the nurses should be assessing in order to call with changes. DON B indicated, the nurse should assess for nausea/vomiting, assess if the abdomen is soft, check output and consistency of output from the colostomy and bowel sounds, assess if abdomen is soft. DON B indicated, when R24 first came he was distended so she would expect the nurse to monitor the distention. Surveyor asked DON B how often she would expect the nurses to do this assessment and document the full assessment. DON B indicated at least once a shift and update the provider if changes to areas reported earlier, such as output/issues abdomen or vitals. Surveyor reviewed notes from the evening and night shift on 12/7/24 and the only note from 12/8/24 from 12:35PM with DON B. Surveyor asked DON B if it would be accurate to say that these do not include a full bowel/abdomen assessment. DON B indicated, yes. Surveyor asked DON B if there should be an assessment completed each shift. DON B indicated, yes. Surveyor asked DON B if these assessments are not complete and documented how would staff know when to call the provider. DON B indicated they wouldn't. Based on observation, interview, and record review, the facility did not ensure that residents received treatment and care in accordance with professional standards of practice (N6, Wisconsin Nurse Practice Act) for 4 of 17 sampled residents (R6, R2, R24, and R16). R6 and R16 are being cited at severity level 3 (actual harm). R2 and R24 are being cited at severity level 2 (potential for more than minimal harm). R6 has diagnoses of neurogenic bowel (loss of normal bowel function) and constipation. The facility failed to accurately assess and monitor R6 for constipation, decreased fluid intake and output as well as changes in R6's mental status, resulting in frequent visits to the emergency department. The facility failed to notify R6's primary care physician of his level of inadequate fluid intake and significant increases in urine output. Between 1/1/25 and 3/31/25, R6 has been send to the hospital several times requiring IV (intravenous) fluid administration. R16 experienced sudden onset of four (4) projectile coffee ground emesis (forceful vomiting of dark digested blood). The facility waited 2+ hours to send R16 to the ED (emergency department). R24 had a change of condition and focused assessments were not completed for continued monitoring of changes. R2 had a changes in her physical condition that were not addressed by the facility as a change in condition. This is evidenced by: The facility policy entitled, Bowel (Lower Gastrointestinal Tract) Disorders - Clinical Protocol, dated 9/2017, states, in part: . 1. As part of the initial assessment, the staff and physician will help identify individuals with previously identified lower gastrointestinal tract conditions and symptoms. This should include a review of gastrointestinal problems during any recent hospitalizations . 2. Examples of lower gastrointestinal tract conditions and symptoms include: . f. alteration in bowel movements; . h. Residents taking antidiarrheal medications or medications related to bowel mobility . 3. In addition, the nurse shall assess and document/report the following: . c. change in mental status or level of consciousness; . e. Signs of dehydration (altered level of consciousness, lethargy, dizziness, recent change in mental status, dry mucous membranes, decreased urine output); f. Abdominal assessment; . Treatment/Management . 3. The staff and physician will address significant complications due to bowel dysfunction . Monitoring and Follow-Up . 2. The physician will adjust interventions based on identification of causes, resident responses to treatment, and other relevant factors. 3. Before prescribing additional courses of medications, the physician should carefully evaluate and examine directly an individual who has not responded as expected to an initial course of treatment such as antidiarrheal medication, changes in the bowel regimen, etc. The facility policy entitled, Bowel Management Protocol, undated, states, in part: 1) NOC (Night Shift) Nurse will run the Resident Bowel Management Report in [Name of Electronic Medical Record] each NOC shift . 2) Identify all residents who have not had a bowel movement in the last 2 or more days and add them to the Nurse's Daily Bowel Report. 3) Provide Dietary department a copy of the Nurse Daily Bowel Report by 6 AM . 4) Follow this procedure for residents with 2 or more days since last bowel movement. Day #2 No Bowel Movement -Dietary will provide a natural remedy (i.e. power pudding, prune juice, prunes, fiber cookie) with the AM (morning) meal. Day #3 No Bowel Movement - Dietary will provide a natural remedy (i.e. power pudding, prune juice, prunes, fiber cookie) with the AM meal. -AM Nurse will complete a full bowel assessment and document a progress note in [Name of Electronic Medical Record]. - If resident has not had a bowel movement by 12:00 PM, AM Nurse to administer 30 mL of Milk of Magnesia (Laxative that pulls water into the bowel) per Standing Orders. Day #4 No Bowel Movement -NOC Nurse will complete a full bowel assessment and administer Bisacodyl (Laxative that increases movement in the intestines) 10 mg (milligrams) suppository per Standing Orders on last rounds . then document a progress note in [Name of Electronic Medical Record]. -If a resident has not had a bowel movement by 11 AM: -Dietary will provide a natural remedy (i.e. power pudding, prune juice, prunes, fiber cookie) with the meal. -AM Nurse will complete a full bowel assessment and document a progress note in [Name of Electronic Medical Record] and update MD (Medical Doctor) as well as resident responsible party. The facility policy entitled, Resident Hydration and Prevention of Dehydration, dated 10/2017, states, in part: Policy Statement: This facility will strive to provide adequate hydration and to prevent and treat dehydration. Policy Interpretation and Implementation 1. The dietitian will assess all residents for hydration as part of the comprehensive assessment, at least quarterly, and more often as necessary per resident need. 2. Minimum fluid needs will be calculated and document on initial, annual, and significant change assessments, using current standards of practice .4. The dietitian and nursing staff will educate the resident and family regarding hyderation [sic] and preventing dehydration. 5. Nurses will assess for signs and symptoms of dehydration during daily care. 6. Nurses' aides will provide and encourage intake of bedside, snack and meal fluids, on a daily routine bases as part of daily care. a. Intake will be document in the medical records. b. Aides will report intake of less than 1200 ml (milliliters)/day to nursing staff . 8. Orders may be written for extra fluids to be encouraged between meals and/or with medication passes. a. A specific minimum amount should be included in the order . 9. The dietitian, nursing staff, and the physician will assess factors that may be contributing to inadequate fluid intake . 12. Nursing will monitor and document fluid intake and the dietitian will be kept informed of status. The interdisciplinary team will update the care plan and document resident response to interventions until the team agrees that fluid intake and relating factors are resolved. According to the Wisconsin Nurse Practice Act, N6.03(1), An R.N. (Registered Nurse) shall utilize the nursing process in the execution of general nursing procedures in the maintenance of health, prevention of illness or care of the ill. The nursing process consists of the steps of assessment, planning, intervention, and evaluation. This standard is met through performance of each of the following steps of the nursing process: (a) Assessment. Assessment is the systematic and continual collection and analysis of data about the health status of a patient culminating in the formulation of a nursing diagnosis. (b) Planning. Planning is developing a nursing plan of care for a patient which includes goals and priorities derived from the nursing diagnosis. (c) Intervention. Intervention is the nursing action to implement the plan of care by directly administering care or by directing and supervising nursing acts delegated to L.P.N.s (Licensed Practical Nurse) or less skilled assistants. (d) Evaluation. Evaluation is the determination of a patient's progress or lack of progress toward goal achievement which may lead to modification of the nursing diagnosis. According to N6.04(1), In the performance of acts in basic patient situations, the L.P.N. shall, under the general supervision of an R.N. or the direction of a provider . (b) Provide basic nursing care. (c) Record nursing care given and report to the appropriate person changes in the condition of a patient . (e) Perform the following other acts when applicable: 1. Assist with the collection of data. 2. Assist with the development and revision of a nursing care plan. 3. Reinforce the teaching provided by an R.N. provider and provide basic health care instruction. 4. Participate with other health team members in meeting basic patient needs. Example 1: R6 was admitted to the facility on [DATE], with diagnosis that include, in part: heart failure, epilepsy (seizure disorder), generalized anxiety disorder, cerebral infarction (stroke), hypertension (high blood pressure), history of cardiac arrest (heart stops beating), presence of other cardiac implants and grafts. hereditary spastic paraplegia (group of hereditary disorders causing progressive, spinal, spastic leg muscle weakness), MELAS syndrome (genetic disorder causing muscle weakness, seizures and stroke-like episodes), neurogenic bowel (loss of normal bowel function due to a nerve problem), and constipation. R6's Minimum Data Set (MDS), with Assessment Reference Date of 3/12/25, states that R6 has a BIMS (Brief Interview for Mental Status) of 15 out of 15, indicating that R6 is cognitively intact. Section GG indicates R6 utilizes a manual wheelchair and mechanical lift for mobility. GG0115 indicates R6 has impairment on both his right and left lower extremities. GG0130 indicates he is independent for eating, and dependent on staff for toileting hygiene, showering and bathing, and lower body dressing. GG0170 indicates R6 is dependent on staff for rolling left and right, transferring between a chair and a bed, and transferring to a toilet is marked not applicable. Section H indicates R6 has an indwelling catheter. H0400 indicates R6 is always incontinent of bowel. H0500 indicates that a toileting program is currently being used to manage R6's bowel continence. H0600, which asks if there is constipation present is not complete. Section K indicates R6 has no signs or symptoms of a swallowing disorder. R6's Comprehensive Care Plan states, in part: Problem: Potential for dehydration r/t (related to) frequent episodes of N/V (nausea/vomiting), recurrent UTI's (urinary tract infections), periods of lethargy with refusals of meals/fluids. Problem Start Date: 12/10/24. Approach: Frequent oral cares d/t (due to) emesis (vomiting) and dehydration. Approach Start Date: 1/23/25. Approach: Assess for dehydration (dizziness on sitting/standing, change in mental status, decreased urine output, concentrated urine, poor skin turgor, dry, cracked lips, dry mucus membranes, sunken eyes, constipation, fever, infection, electrolyte imbalance). Approach Start Date: 12/10/24. Approach: Document any and all refusals for this resident. Approach Start Date: 12/10/24. Approach: Encourage fluids of choice. Keep iced water cup filled at bedside. Approach Start Date: 12/10/24. Approach: Record intake and output every shift. Approach Start Date: 12/10/24. Approach: Update wife every shift if resident has any nausea or vomiting, poor intake and any other changes. Approach Start Date: 12/10/24. (Of note: This problem was created on 12/10/24, with all approaches starting the same day except for frequent oral cares which started 1/23/25. No additional approaches or interventions were put in place to improve R6's fluid intake, even with multiple hospitalizations.) Problem: Resident has potential for constipation R/T (related to) decreased mobility. Problem Start Date: 11/18/16. Problem End Date: 7/11/23. Edited: 2/25/25. Goal: Resident will have a regular, soft-formed bowel movement at least every 3rd day. Long Term Goal Date: 5/25/25. Approach: Follow bowel protocol as needed. Approach Start Date: 3/1/23. Approach: Monitor unbilical for any changes in hernia type protruding area, pain or change in bowel movements. Update MD if changes. Approach Start Date: 6/28/18. Approach: Administer medications per MD order. Monitor effectiveness and side effects. Approach Start Date: 11/18/16. Approach: Document frequency and character of bowel movements. Approach Start Date: 11/18/16. Approach: Encourage fluids of choice. Approach Start Date: 11/18/16. Approach: Monitor for signs of constipation such as decreased bowel sounds/abdominal pain/distension/decreased appetite/fever, etc. Approach Start Date: 11/18/16. (Of note: This problem start date is indicated to be 11/18/16 and no approaches or interventions were put in place after 3/1/23. Also of note, this problem is indicated to have an end date of 7/11/23.) Problem: Resident requires supra pubic catheter R/T DX (Diagnosis): neurogenic bladder (bladder control is affect due to nerve damage). HX (History): chronic, frequent UTI's. Approach: Encourage fluids of choice. Water mug within reach and encouraged to drink every 2 hours. Family supplies [Brand Name] packages to flavor water. Approach Start Date: 3/12/25. Approach: Record catheter output amount. Change catheter per [Doctor's Name] orders only. Approach Start Date: 9/21/21 . Problem: Basic CNA (Certified Nurse Assistant) Care Plan. Problem Start Date: 9/13/24. Approach: . Transfers: Hoyer and assist of 2 . Grooming/Dressing/Toileting: . Extensive assist with hygiene and dressing. Supra pubic catheter. Incontinent of bowel. Provide incontinence care after each incontinence episode . Behavior and Cognition: Pleasant and cooperative . Approach Start Date: 9/13/24. (Of note, this care plan does not indicate Water mug within reach and encouraged to drink every 2 hours.) R6's Physician Orders state, in part: Benefiber (Fiber Supplement, Supports Digestive System) Clear SF (dextrin) (wheat dextrin) powder in packet; 3 gram/3.5 gram; amt (amount): 2 tsp (teaspoons); oral, Once a day, 12:00 PM. Start Date: 11/14/24. End Date: 1/30/25. Start Date: 1/30/25. End date: 3/24/25. Bisacodyl (Laxative that increases movement in the intestines) [OTC] (Over the Counter) suppository; 10 mg (milligrams); amt: 1 suppository (solid dosage form inserted into the rectum where it dissolves or melts to deliver medication); rectal. Special Instructions: Give at 8 pm and 5 am daily. Twice a day. 20:00 (8:00 PM), 04:00 (4:00 AM). Start Date: 11/16/24. End Date: 1/10/25. Bisacodyl [OTC] (Over the Counter) suppository; 10 mg (milligrams); amt: 1 suppository; rectal. Special Instructions: Give at 8 pm and 4 am daily (may be given at 3A (3:00 AM) if awake). Twice a day. 20:00 (8:00 PM), 04:00 (4:00 AM). Start Date: 1/10/25. End Date: 1/30/25. Bisacodyl [OTC] (Over the Counter) suppository; 10 mg (milligrams); amt: 1 suppository; rectal. Special Instructions: Insert 1 suppository to equal 10 mg per rectum BID (twice a day) at[sic] 8 pm and 4 am daily (may be given at 3A if awake). [NAME] a day. 20:00, 04:00. Start Date: 1/30/25. End Date: 3/24/25. Bisacodyl [OTC] tablet, delayed release (DR/EC); 5 mg; amt: 1 tab daily; oral. Special Instructions: Take one tablet daily. Once a day. 06:30-10:00. Start Date: 9/19/24. End Date: 1/30/25. Bisacodyl [OTC] tablet, delayed release (DR/EC); 5 mg; amt: 1 tab daily; oral. Special Instructions: Take one tablet to equal 5 mg daily X 360 doses. Once a day. 06:30 - 10:00. Start Date: 1/30/25. End Date: 1/25/26. Docusate sodium (stool softener that increases the amount of water the stool absorbs in the gut to treat constipation) [OTC] tablet; 100 mg; amt: 200 mg; oral. Special Instructions: Give Docusate Sodium 200 mg BID (twice a day). Twice a day. 06:30 - 10:00, 18:30 - 22:30 (6:30 PM - 10:30 PM). Start Date: 12/5/24. End Date: 1/30/25. Start Date: 1/30/25. End Date: 3/24/25. Electrolyte (Electrolyte Supplement) Fast Chew tablet; 0.5 (3.3g); amt: 1; oral. Once a day. 06:30-10:30. Start Date: 6/22/24. End Date: 1/30/25. Electrolyte Fast Chew tablet; 0.5 (3.3g); amt: 1; oral. Special Instructions: Take 1 tab to equal 3.3 g daily. Once a day. 06:30-10:30. Start Date: 1/30/25. End Date: 3/24/25. Fleet Enema (sodium phosphates) (draws water into colon and rapidly produces a bowel movement) [OTC] enema (introduction of liquid through rectum into the large intestine to treat constipation); 19-7 gram/118 mL (milliliters); amt: 133 mL; rectal. Special Instructions: Insert 133 mL into rectum daily PRN (as needed) for constipation. As needed. PRN 1 (as needed once per day). Start Date: 1/30/25. End Date: 3/24/25. Milk of Magnesia (Laxative that pulls water into the bowel) (magnesium hydroxide) [OTC] suspension; 400 mg/5 mL; amt: 30 ml; oral. Special Instructions: daily prn for constipation. As needed. PRN 1. Start Date: 6/22/24. End Date: 1/30/25. Milk of Magnesia (Laxative that pulls water into the bowel) (magnesium hydroxide) [OTC] suspension; 400 mg/5 mL; amt: 30 ml; oral. Special Instructions: Take 30 mL daily PRN for constipation. As needed. PRN 1. Start Date: 1/30/25. End Date: 3/24/25. Miralax (Laxative that draws water into the bowels) (polyethylene glycol 3350) [OTC] powder; 17 gram/dose; amt: 17 grams; oral. Special Instructions: MIX IN ORANGE JUICE PER RESIDENT REQUEST. Once a Day on Mon (Monday). 11:00 - 13:00 (1:00 PM). Start Date: 6/22/24. End Date: 1/30/25. Miralax (polyethylene glycol 3350) [OTC] powder; 17 gram/dose; amt: 17 grams; oral. Special Instructions: RESIDENT WOULD LIKE MIRALAX MIXED WITH ORANGE JUICE. MIX WITH METAMUCIL AS WELL AND TELL RESIDENT WHAT HE IS RECEIVING PER FAMILY. Hold if having loose stools. Twice a day. 06:30 - 10:30, 18:00 - 22:30. Start Date: 6/22/24. End Date: 1/30/25. Start Date: 1/30/25. End Date: 3/24/25. Start Date: 3/25/25. Senna Plus (Keeps water in the intestines which increases movement in the intestines and treats constipation) (sennosides-docusate sodium) [OTC] tablet; 8.6-50 mg; amt: 17.2 - 100 mg; oral. Special Instructions: Give Senna Plus 2 tablets daily. Hold if ha[TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 3: On [DATE] at 3:19 PM Surveyors reviewed R146's Electronic Health Record (EHR) and noted, in part: R146's banner indi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 3: On [DATE] at 3:19 PM Surveyors reviewed R146's Electronic Health Record (EHR) and noted, in part: R146's banner indicates DNR. R146's Facility Informed Consent and Provision of Resuscitation form, indicating: No, I do not want CPR, was signed by the resident's responsible party/POA (Power of Attorney) and two witnesses. There was no physician or advanced level practitioner signature on this form. Surveyors could not locate a physician order for DNR. On [DATE] at 8:54 AM, Surveyor interviewed NHA A (Nursing Home Administrator) and asked what the process is for obtaining a resident's code status. NHA A indicated, admissions should be gathering this information and checking it off on a box. NHA A indicated when a resident comes into the facility, that day, medical records checks off that we have received everything and if we haven't, they reach out to the hospital. Medical records checks the face sheets to make sure everything is there. NHA A indicated admissions is responsible for going in and asking the resident what they want for code status. If the resident wanted to be a DNR, admissions should have obtained the signed form from the hospital and if they didn't, then admissions should have coordinated with the doctor to get the state DNR form signed. NHA A indicated that the admission role is currently filled by a nurse. Surveyor asked NHA A if the facility should have had the state DNR forms completed for residents on admission that wanted to be DNR. NHA A indicated, yes. On [DATE] at 8:05 AM, NHA A (Nursing Home Administrator) provided a signed DHS (Department of Health Services) Emergency Care Do Not Resuscitate Order (DNR) form for R146 to surveyors that was dated [DATE] and signed by the physician and R146's Power of Attorney. Surveyor asked NHA A if they had any documentation prior to [DATE] of a physician signed DNR form or order. NHA A indicated they did not. Based on interview and record review, the facility failed to ensure a copy of a resident's advance directive was included in the resident's medical record, for 3 of 17 sampled residents (R25, R33, and R146) reviewed for advance directives. The facility did not have advanced directives on file in R25, R33, or R146's medical record. Evidenced by: The facility policy, entitled Advance Directives, dated 2001 with a Revision Date of [DATE], states, in part: . Policy Statement: The resident has the right to formulate an advance directive . Advance directives are honored in accordance with state law and facility policy . Definitions: 1.b. Advance Directive - a written instruction, such as a living will or durable power of attorney for health care, recognized by state law . relating to the provisions of health care when the individual is incapacitated . 1.b.(3) Do Not Resuscitate (DNR) - indicates that, in case of respiratory or cardiac failure, the resident, legal guardian, health care proxy, or representative (sponsor) has directed that no cardiopulmonary resuscitation (CPR) or other life-sustaining treatments or methods are to be used . Determining Existence of Advance Directive: 1. Prior to or upon admission of a resident, the social services director or designee inquires of the resident, his/her family members and/or his or her legal representative, about the existence of any written advance directives . If the Resident Has an Advance Directive: 1. If the resident or the resident's representative has executed one or more advance directive(s), or executes one upon admission, copies of these documents are obtained and maintained in the same section of the residents medical record and are readily retrievable by any facility staff. 2. The director of nursing services (DNS) or designee notifies the attending physician of advance directives (or changes in advance directives) so that appropriate orders can be documented in the resident's medical record and plan of care . Example 1: R25 was admitted to the facility on [DATE], with diagnoses that include, in part: Syncope (fainting/passing out) and collapse, Unspecified dementia, Muscle wasting (wasting of muscle mass) and atrophy (reabsorption/break down of tissue), Essential hypertension, and Heart failure. R25's admission Minimum Data Set (MDS) Assessment, with Assessment Reference Date (ARD) of [DATE], shows R25 had a Brief Interview of Mental Status (BIMS) score of 11 out of 15, indicating R25 has moderate cognitive impairment. On [DATE], the banner listed at the top of R25's EHR (Electronic Health Record) states DNR (Do Not Resuscitate). R25 did not have a copy of a signed Emergency Care Do Not Resuscitate Order (DNR) on file, nor was there a physician's order for DNR in R25's medical record. (of note: R25's wishes were to be a DNR.) Example 2: R33 was admitted to the facility on [DATE], with diagnoses that include, in part: Heart disease, Unspecified dementia, [NAME] insufficiency chronic, peripheral (a condition where the veins in the legs fail to return blood effectively to the heart), Adult failure to thrive, Acute respiratory disease, Cerebrovascular disease (a condition affecting the brain's blood vessels, potentially leading to reduced blood flow and oxygen to the brain), and Type 2 diabetes mellitus. R33's admission MDS (minimum data set) Assessment, with an ARD (assessment reference date) of [DATE], shows R33 had a BIMS score of 8 out of 15, indicating R33 has moderate cognitive impairment. On [DATE], the banner listed at the top of R33's EHR (Electronic Health Record) states DNR (Do Not Resuscitate). R33 did not have a copy of a signed Emergency Care Do Not Resuscitate Order (DNR) on file, nor was there a physician's order for DNR in R33's medical record. (of note: R33's wishes were to be a DNR.) On [DATE] at 4:37 PM, Surveyor requested any copy of DNR paperwork that the facility had for R25 and R33 from NHA A (Nursing Home Administrator). On [DATE] at 8:52 AM, Surveyor interviewed NHA A who stated that she did not have any DNR paperwork for R25 or R33. NHA A indicated that she had called both R25 and R33's family to bring in copies, and that R33's daughter would be bringing in a copy of her DNR. NHA A stated that R25's DNR was supposed to have been completed in the hospital but that they couldn't find it in their medical records either, so she reached out to the MD (Medical Director). NHA A stated that the social worker and medical records were all working on pieces of the admissions process, but that they were both new in their roles. NHA A stated that ultimately the admissions nurse should have obtained the DNR forms at the time of admission. NHA A indicated that she would be completing a full audit on Advanced Directives, and that she just implemented a check list with medical records to ensure they are getting all the appropriate paperwork for the admissions process to be complete. NHA A stated that it is her expectation that residents who wish to be a DNR would have the state DNR forms signed and in their charts. On [DATE] at 8:07 AM, NHA A supplied a copy of R33's Emergency Care Do Not Resuscitate Order (DNR) form, signed by R33's POA (Power of Attorney) and the MD, dated [DATE].
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not make prompt efforts to document, investigate, and resolve grievances ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not make prompt efforts to document, investigate, and resolve grievances a resident may have for 2 of 17 residents reviewed for grievances (R28 and R6). R28 voiced a grievance to the facility and the facility did not complete appropriate interviews, audits, education, or provide follow up with R28 after the conclusion of the investigation. R6 and his family voiced grievances to the facility. The facility did not complete appropriate interviews, audits, education, or provide follow up with R6 or his family after the conclusion of the investigation. Evidenced by: Surveyor requested a Grievance Policy from the facility; however, one was not provided. Example 1: R28 was admitted to the facility on [DATE], with diagnosis that include, in part: heart failure, epilepsy (seizure disorder), generalized anxiety disorder, hypertension (high blood pressure), history of cardiac arrest (heart stops beating), and presence of other cardiac implants and grafts. R28's most recent Minimum Data Set (MDS), with Assessment Reference Date of 2/7/25, states that R28 has a BIMS (Brief Interview for Mental Status) of 15 out of 15, indicating that R28 is cognitively intact. On 12/8/25 at 2:48 PM, a Progress Note is written by LPN S that states, in part: .She informed writer that she didn't sleep well last night and was tired this AM (morning) . On 1/2/25, a Progress Note that states, in part: .Resident c/o (complained) roommate was[sic] being loud all night, said she was unable to get to sleep until early morning, then was awakened[sic] again when nursing staff came to help her roommate get up . On 1/6/25, a Progress Note is written by LPN R, that states, in part: .Tired[sic] this am (morning) and states roommate kept her up most of the[sic] night so all she wants to do today is sleep . On 3/19/25, a Progress Note is written by a Nurse Practitioner, that states, in part: .Intermittently she does not get along with her roommate which also leads to troubles with sleep . (Of note: Surveyor reviewed the Grievance Log for the past year and no grievance was logged or investigated related to R28's concern). Example 2: R6 was admitted to the facility on [DATE], with diagnosis that include, in part: hereditary spastic paraplegia (group of disorders causing progressive spinal leg paralysis), MELAS syndrome (rare inherited mitochondrial disease that affects the nervous syndrome, muscles, and energy production), epilepsy, and neurogenic bowel (loss of normal bowel function due to a nerve problem). R6's Minimum Data Set (MDS), with Assessment Reference Date of 3/12/25, states that R6 has a BIMS (Brief Interview for Mental Status) of 15 out of 15, indicating that R6 is cognitively intact. (Of note: R6 has an activated healthcare power of attorney meaning he cannot make his own medical decisions). Surveyor requested and was provided with R6's care conference notes from the past year. These notes contain multiple grievances, raised by R6's family, that were not investigated, including conducting interviews, audits, education, or providing follow up to R6's family after the conclusion of the investigation. A care conference note was written on 9/30/24, that states, in part: . -family concerns w/ (with) safety with using bed as recliner .feels some negativity w/ others at [Facility Name] . nobody called to let family know that chair was not working . (Of note: Chair is noted to have been provided by R6's family.) A care conference note was written on 10/14/24, that states, in part: . -Call light -last night -> 3 (great than 3) hrs (hours) -had to flag down [Staff Name] got help -on going c (with) Agency -[Resident Name] went out of room to find her -Wanted to get into chair . A care conference note was written on 11/15/24, that states, in part: . Input seems to be tracked inaccurately - input/output does not align - below 3000 mL for wk (week) w/o (without) call . Surveyor reviewed the facility's grievance log and found no indication of these grievances being listed, what investigation took place, and the resolution or outcome provided by the facility. On 3/31/25 at 2:53 PM, Surveyor interviewed MT JJ (MedTech). Surveyor asked MT JJ what she does if a resident reports a grievance to her. MT JJ indicates she fills out a grievance form and gives it to the social worker. Surveyor asked MT JJ if she would consider a resident reporting she can't sleep because her roommate keeps waking her up at night a grievance. MT JJ states, yes. On 3/31/25 at 3:23 PM, Surveyor interviewed RN Y. Surveyor asked RN Y what she does if a resident reports a grievance to her. RN Y indicates she is agency and usually texts NHA A or DON B (Director of Nursing). Surveyor asked RN Y if she would consider a resident reporting she can't sleep because her roommate keeps waking her up at night a grievance. RN Y indicates yes, she would bring it up to DON B to potentially change the resident's room. On 3/31/25 at 4:06 PM, Surveyor interviewed DSS C (Director of Social Services/Social worker). Surveyor asked DSS C what her process is when someone reports a grievance. DSS C indicates she always fills out a grievance sheet, starts the investigation, which includes initially talking to the resident, then talking to staff working the floor, check schedules to ensure all staff members are interviewed, then I follow up with the status of the grievance, the grievance resolution, and the complainant's opinion of the resolution. Surveyor asked DSS C if she would consider a resident reporting being unable to sleep because of a roommate a grievance. DSS C indicates that it could be and that the facility could potentially look for a different room. Surveyor asked DSS C if R6's concerns raised by the family during his care conferences are considered grievances. DSS C indicated that she does not write a grievance for every single complaint raised by the family as some complaints are related to the hospital care, but she guesses that she could. On 3/31/25 at 11:36 AM, Surveyor interviewed NHA A (Nursing Home Administrator). Surveyor asked NHA A if she is aware of R28's grievance concerning not being able to sleep due to her roommate. NHA A states she is not aware of this grievance. Surveyor asked NHA A what she would expect staff to do when they were told about R28's concern. NHA A indicates she would expect staff to inform her that R28 was raising these concerns. NHA A indicated she is aware of R6's concerns.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect a Residents right to be free from physical abuse by a CNA (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect a Residents right to be free from physical abuse by a CNA (Certified Nursing Assistant) and LPN (Licensed Practical Nurse) for 1 of 17 residents (R46). During a NOC (night) shift CNA H (Certified Nursing Assistant) heard R46 calling for help. CNA H (Certified Nursing Assistant) observed R46 to be bright red and shaking with fresh blood on his right forearm (from a skin tear) and bedding. CNA H also observed fresh blood on R46's sheets. R46 stated, CNA F (Certified Nursing Assistant) and LPN G (Licensed Practical Nurse), both agency staff, wouldn't let him get up and held his hands down. The police officer documents, he observed significant bruising to R46's right hand and thumb print bruise to his left hand. As evidenced by The State Operations Manual under F600 states in part; §483.12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This includes but is not limited to freedom from corporal punishment, involuntary seclusion and any physical or chemical restraint not required to treat the resident's medical symptoms. §483.12(a) The facility must-§483.12(a)(1) Not use verbal, mental, sexual, or physical abuse, corporal punishment, or involuntary seclusion. R46 was admitted to the facility on [DATE] with diagnoses including, but not limited to, as follows: dementia (a group of thinking and social symptoms that interferes with daily functioning), generalized anxiety disorder (severe, ongoing anxiety that interferes with daily activities), major depressive disorder (persistent low mood, loss of interest or pleasure that significantly interferes with daily functioning) and low back pain. R46 discharged from the facility 12/10/24 and has since passed away. R46's Minimum Data Set (MDS) dated [DATE], indicates R46 scored 11 out of 15 on his Brief Interview for Mental Status (BIMS) indicating he is moderately cognitively impaired. R46 requires extensive assist of 2 for transferring, dressing, toileting, and hygiene. R46's comprehensive care plan documents, in part, as follows: (Date Initiated: 10/4/24) Problem: Behavioral Symptoms R46 is combative with cares. Goal: R46 will accept cares e/b (evidenced by) cares being completed on first attempt or reapproach. Approach: .If R46 becomes combative, stop cares, ensure resident is safe, leave the room, and reapproach at a later time. R46's comprehensive care plan documents, in part, as follows: (Date Initiated: 9/12/24) Problem: R46 has hallucinations. R46 had a diagnosis of cerebral infarction, cognitive communication deficit. Goal: R46 will interact appropriately with staff, other residents, and family members. Approach: .(Date Initiated: 11/3/22) Provide safe, quiet, low-stimuli environment R46's comprehensive care plan documents, in part, as follows: (Date Initiated: 9/12/24) Problem: R46 resists ADL (Activities of Daily Living) assistance at times and can become verbally/physically aggressive towards staff. Frequent refusals to get out of bed for any length of time. Goal: R46 will accept assistance for ADL's w/o (without) exhibiting resistance to care. Resistance to care pattern: verbal/physical aggression towards staff. Approach .(Date Initiated: 10/19/22) Offer resident to play game of solitaire when awake at night. On 11/28/24 the following three (3) people were working together on the floor: CNA H (Certified Nursing Assistant), CNA F (Certified Nursing Assistant-Agency) and LPN G (Licensed Practical Nurse-Agency). For clarification purposes, in the statements below, CNA H is Caucasian; CNA F and LPN G are African American. The police officer did record weights of all staff involved. CNA F is smaller in stature than LPN G. The facility's Self Report documents the following: 11/29/24 - Around 7:30 AM, NHA A (Nursing Home Administrator) received a call from DON B (Director of Nursing), who was contacted by the AM shift regarding an injury of unknown origin regarding R46. DON B advised NHA A that R46 had some bruising on his right hand and a smaller bruise on his left hand. DON was asked by NHA A to confirm that R46 felt safe and the two staff, being investigated and identified are no longer in the facility until investigation is complete. NOC (night) shift employees were out of the facility. After this phone call NHA A reviewed cellphone log and noticed a voicemail from 1:54 AM advising that R46 had a skin tear and blood on the bed. For clarification, this voicemail was not received until after NHA A was notified of the incident by DON B. The clinic, Medical Director, [sic] alerted of the incident by DON B. Family updated and alerted of incident by NHA A. Of note, CNA H (Certified Nursing Assistant) left NHA A a voicemail message regarding the incident. NHA A onsite at facility spoke with the resident regarding the incident and questioned resident with police officer. NHA A and officer stood near R46's bed to reenact the incident with resident direction during interview. Questioned roommate and asked if he heard anything during the night last night. R46's roommate stated he did not hear anything and slept well. R46 states he feels safe in his room and at facility. DON B and NHA A made call to all night shift employees that worked on 11/28/24 on the third floor and all 1st shift staff noted in statements to confirm and acknowledge that statements are to be sent to NHA A as soon as possible. Like-minded residents at facility were questioned 1-Have you been abused or witnessed other residents being abused? 2-Have you heard of other residents being abused? 3-Do you feel safe here? 4-Is there anything that you need to report to me that has not already been reported and/or resolved? Skin Assessments completed on all 3rd floor residents to confirm this injury of unknown origin was an isolated incident. No new or unknown bruising, skin tears or injuries were found. Email sent to agency Account Manager to advise her of the ongoing investigation and the incident in question. Account manager informed per facility policy, neither of these two employees will be able to be on our facility scheduled until the investigation has been completed to ensure resident safety and wellbeing. Account Manager confirmed email receipt and advised that both employees were DNR (Do Not Return) as the investigation is ongoing. Account Manager will reach out to their Trust & Safety team as part of their internal investigation. It was identified that [sic] care plan had behavioral care plans in place from October 2024 as R46 could be combative with care. If the resident becomes combative with care, stop care, ensure resident safety, leave the room, and reapproach later. Care plan updated on 12/4/24 Ongoing dementia training for staff on how to respond to R46's needs with reassurance and reapproach being most effective for R46. and again on 2/6/24 If R46 is wanting to get out of bed at night, offered to assist resident out of bed and play solitaire. As care plans were not followed the facility Disciplinary Action Form was completed for LPN G (Licensed Practical Nurse) and CNA F (Certified Nursing Assistant) over phone and forwarded to staffing agency Manager. As investigation proved that neither LPN G nor CNA F followed facility care plan, agency alerted that neither agency staff will be allowed [sic] returning to facility as agency staff. Sign added to R46's wall, near the bed, assist R46 out of bed when requested to recliner or wheelchair per preference, regardless of time of day. Interview Questions with R46: NHA A and police officer: Do you want to tell me anything that happened recently? Two nurses came in here hurt my hand and made me stay in bed. When did this occur? Last night Can you identify who did this? Two nurses, they were black, one bigger nurse and one smaller nurse. Do you know what time of night this occurred? During the night last night. Did they provide care to you? No, they just wouldn't let me get up. Can you explain what happened? I was trying to get out of bed to go see mom (his wife), they lifted my legs back in bed and the nurses told me that I couldn't get out of bed. The two nurses held my hands down and would not let me get up. Were you looking for your mom or (wife's name)? They are both the same. Do you remember where the nurses were standing? The small nurse was (Identified as CNA F) on the right and the bigger girl (Identified as LPN G) was on the left. R46 pointed at his right and left sides of the bed. NHA A moved the bedside table, stood at the resident left hand bedside, and asked R46 if this is where the bigger nurse was standing. R46 replied, Yes, and the smaller nurse was right there. R46 pointed near the bathroom door (R46's right side). Do you remember if you were on your back or side? I was on my back. I was not laying on my side. Do you remember if you pinched one of the nurses? No, I did not pinch either of the nurses but I was swatting at their hands because I wanted to get up and they wouldn't let me. Are you in any pain? No no pain but look at the bruises on my hands and this dressing. R46 pointed to his right forearm. Do you know the head nurse's name? No, she is the darker nurse. Do you feel safe in your room and this facility? Yes, I do feel safer now that you are here. Has this ever happened before? No, I would have told you because I came here to be taken care of not get hurt. On 11/29/24 the police report documents, in part, as follows: .NHA A (Nursing Home Administrator) informed me (police officer) that the two employees (agency staff) that were involved in this incident are LPN G (Licensed Practical Nurse) and CNA F (Certified Nursing Assistant) . NHA A (Nursing Home Administrator) and I spoke with DON B (Director of Nursing), who advised that around 6:51 AM this morning, she received a phone call from LPN G, who is employed by (agency name) and is a travel nurse. LPN G informed DON B that earlier in the night R46 was in his room, and was screaming. LPN G and CNA F went to check on him and noticed that R46 had his legs off of the bed and his bedding was soiled. LPN G and CNA F provided care to R46, and R46 became combative with them. LPN G informed DON B that R46 grabbed onto her back and dug his nails into her back. LPN G removed R46's hand from her back and they finished their care. LPN G then left the room about 30 minutes later, R46 was screaming from his room again. A CNA (CNA H) went into the room and observed that R46 was bleeding and had a skin tear to his arm and had bruising to his arm. LPN G completed a written statement; a copy is included in this case file. NHA A provided me with a Grievance Form that was completed by HM O (Housekeeping Manager), who is an employee at the facility. HM O grievance form is dated 11/29/24 with an approximate time of 1:45-2:00 AM. The form indicates that HM O is filing a grievance about CNA F and LPN G. The grievance said the following: R46 stated that he wanted to get out of bed and the 2 ladies did not want him to get out of bed. He stated that they grabbed his wrist to force him to lay down. He stated that they grabbed his wrist so hard they started bleeding. He stated he yelled for them to leave his alone. The bottom half of the Grievance Form asks if there were any witnesses to his incident. HM O wrote CNA H as an employee witness and wrote the following: CNA H (Certified Nursing Assistant) is a CNA that was working the floor when the event occurred. She stated she heard R46 yelling for help. She (CNA H) said R46 was bleeding. CNA H stated the nurse and CNA ran in after she did. CNA H said R46 pointed to the nurse and CNA and said You both did this to me. You both abused me and you need to get out. CNA H stated, R46 told her that those 2 women hurt him. NHA A (Nursing Home Administrator) stated that she contacted CNA H (Certified Nursing Assistant) about this incident. CNA H sent her a text message with what she witnessed. This text message said: At approximately 1:45, 2:00 AM, I was near R46's room and heard, help. I ran to R46's room and found fresh blood on his bedding and arm. The nurse was right behind me when I asked him what happened, soon as he seen that nurse he became extremely upset and ordered her to get out of his room. I asked the CNA to come and look at R46's arm and hand. As soon as R46 seen the CNA, he became upset and kicked her out of his room as well. CNA H stated, I repeatedly told the nurse that she needed to completed [sic] and IR (Injury Report). I'm certain nothing would have been said, if I did not hear R46 yelling help. Statement from R46 NHA A (Nursing Home Administrator) and I went to R46's room and obtained a statement from R46. It should be noted that R46 is (age) and has dementia, but he was still willing and able to give a statement. R46 stated that he was trying to get out of bed to talk with his wife (name) and the nurse and CNA were trying to keep him in bed. R46 stated that the nurse grabbed one of his arms and the CNA grabbed the other arm and gripped his arms tight. R46 stated this cause [sic] him pain and that he would rate the pain a 9/10, but he was no longer in pain during my contact with him. R46 stated that he asked them to stop but they kept telling him that he couldn't get out of bed. R46 did state that he tried to push their hands away when they grabbed onto him, but stated that he never pinched the nurse. *I (police officer) observed significant bruising to R46's right hand and thumb print bruise to his left hand. It should be noted that R46 is on blood thinners and bruises and bleeds very easily. I took 7 photos of R46's injuries and tagged them into digital evidence. This case can remain active. Further follow up needed. Statements: MT/CNA I (Medication Technician/Certified Nursing Assistant) documented when she arrived on the floor, another employee, clarified as CNA H (Certified Nursing Assistant), found her to tell her R46 was upset and that his hand was bruised/bleeding. MT/CNA I instantly went to the NOC (night) nurse LPN G (Licensed Practical Nurse) to report this and ask what happened. LPN G explained the situation, and MT/CNA I called DON B (Director of Nursing). DON B (Director of Nursing) received a call from the NOC nurse, LPN G (Licensed Practical Nurse) regard R46 and the situation that occurred. LPN G explained that she and CNA F were providing care, and R46 began screaming and swatting at LPN G and CNA F. LPN G stated R46 grabbed her. LPN G then explained she removed the residents hands off her and was later called to the room for bruising on R46's hand. LPN G explained how R46 is on Eliquis that caused the bruising . DON B asked LPN to write a statement. DON B later rounded with DPT J (Director of Physical therapy) and asked R46 questions about the incident. R46 stated, They hurt me and were fighting me. R46 described workers as black girls one big and one small to DON B and DPT J. DON B provided active listening and reassured the resident that he is safe, and this will be investigated. CNA H (Certified Nursing Assistant) documented the following statement: Around 1:45-2:00 AM, I was in the 1st dining room, and I heard help, help, help from R46's room. I went to check on R46 to see what he needed. Once I entered the room, I noticed fresh blood on his right forearm and bedding. I asked R46, What happened? LPN G (Licensed Practical Nurse) followed me into the room, and R46 stated, Get out of my room. LPN G left the room, and I went to find the other CNA, CNA F (Certified Nursing Assistant). who was in the hallway walking towards me. I said to CNA F, Did you see R46's arm? Come here. We both entered the room, and R46 kicked her out. Once CNA F left the room, I wiped his arm with a cold washcloth. The bleeding had stopped, and he said, Thank you for helping me. I phoned the NHA A (Nursing Home Administrator) and left a voicemail at 1:54 AM advising her of the incident. The next time I entered the room was around 3:00 AM, 4:00 AM, 5:00 AM and 6:00 AM. We checked, changed, and repositioned him at 4:30 AM. R46 had no other comments that night. CNA F (Certified Nursing Assistant) documented the following statement: CNA F started rounds at 12:00 AM and around 1:30 AM R46 was yelling for help I was unable to to get to him in time so the nurse, LPN G (Licensed Practical Nurse), went in because I was still helping a client next door to him and was unable to get him at that [sic] so she went in for me after I got done with the neighbor I went into R46's room and R46 was upset and trying to hit the nurse so I told her I'll get him a snack and we can come back later when he calms down after about 20-30 minutes go by I asked LPN G if she could come help me with R46 because I couldn't find the other CNA, CNA H (Certified Nursing Assistant), LPN G agreed we went into R46's room and changed him there were no bruises or bleeding when we got done with him around 2:00 AM I told LPN G I was going on break and she could inform the other CNA, CNA H, I get back at 2:36 AM. CNA H waited for me outside the bathroom and stated that R46 has a bruise on his hand and it was bleeding. I went to observe it and he was extremely upset with CNA H and kept yelling for her to get out of his room and once I left his room with her I came back and asked what happened to his hand he said that women squeezed it. LPN G (Licensed Practical Nurse) documented the following statement: Writer heard patient yelling out and writer went to R46's room he had his legs hanging off the bed. Writer assisted legs back into bed when agency CNA, CNA F (Certified Nursing Assistant), came into the room because she found R46 yelling as well. CNA F checked R46 and asked writer to help her change R46's brief due to it being soiled and writer agreed while being changed R46 started yelling out and being combative with staff. R46 grabbed writer's back fat roll and dug nails into writer's skin. Writer asked R46 to please stop and remove his hand which patient then stated I'll punch you [sic] tits next. Writer removed R46's hand from back area as patient continued to dig his nails into writer's back roll area. R46 was finished cleaned and covered with bed low. About 30 minutes later R46 began yelling out again . This time CNA H (Certified Nursing Assistant) went into R46's room and informed writer that R46 had a skin tear to his right hand with bruising and the skin tear was on the right arm area but writer could not tell due to R46 refusing treatment. R46 refused to let writer look at his right arm or hand patient told writer to get the hell away from me. (of note: LPN G and CNA F did not follow R46's care plan, by stopping cares, ensuring safety and reapproaching.) DPT J (Director of Physical Therapy) documented the following statement: I was approached by DON B in the morning about an injury that occurred to R46's hand and was asked to be involved in the investigation. I asked R46 if I could see his hand and then asked if he could tell me what happened. R46 replied, I wanted to get out of bed and I was being combative and skinny black nurse grabbed my hand did this. We then asked R46 if he felt safe here. R46 replied, No, you come to a place like this to get help and this is what happens. R46 also said he had no pain when asked. We assured R46 we were going to investigate this and that we were very sorry this happened to him. We asked if there was anything else we could do for him at this time and he said no. On 11/29/24 the facility documented the following Disciplinary Action Form for CNA F (Certified Nursing Assistant) and LPN G (Licensed Practical Nurse). Reason for disciplinary action: Not following care plan - when a resident is having combative behaviors we reapproach, we try a different staff member we are not to engage with a combative resident. Supervisor's expectations for the employee's improvement in work performance: Follow care plan - reapproach. Next course of action if the employee does not meet improvements as directed: Termination - Do not return to facility On 3/26/25 at 3:47 PM, Surveyor spoke with DPT J (Director of Physical Therapy). Surveyor showed DPT J her statement. DPT J stated, her statement is accurate. DPT J stated, she joined DON B (Director of Nursing) in R46's room to be the second person while they spoke with R46. DPT J stated, R46 stated the one (1) nurse grabbed him hard. DPT J stated, either R46 was trying to get up and they wouldn't let him or vice versa. DPT J stated, R46 wasn't doing what the (agency) staff wanted him to do. Surveyor asked DPT J, which staff members were involved. DPT J stated, she was not privy to know who was involved. Surveyor stated, your statement documents, that you and DON B asked R46 if he felt safe here. R46 replied, No . DPT J stated, That's accurate. Surveyor asked DPT J, what was R46's demeanor. DPT J stated, R46 seemed at baseline. Surveyor asked DPT J, if R46 a resident you work with. DPT J stated, no. Surveyor asked DPT J, if a staff member observes an injury and a resident voices that were abused, what should staff do. DPT J stated, report to NHA A (Nursing Home Administrator) immediately. On 3/26/25 at 4:40 PM. Surveyor spoke with CNA H (Certified Nursing Assistant). CNA H has worked at the facility for over one (1) year. CNA H stated, she heard R46 yelling help, help around 1:00-2:00AM. CNA H stated, LPN G came in R46's room behind her. CNA H stated, R46 kicked LPN G out of his room. CNA H stated, R46 told LPN G she was trying to hurt or kill him. CNA H stated, she has a good relationship with R46 and he knew he was safe with me. CNA H stated, she got CNA F and asked her did you see R46. CNA H stated, when R46 saw CNA F he also told her to get out of his room. CNA H stated, talking about this situation is very upsetting to her. CNA H stated, it's documented all over the facility that when a resident tells you stop you stop. CNA H stated, R46 was resisting and they (clarified CNA F and LPN G) manhandled him. CNA H stated this situation was very frightening to her. Surveyor asked CNA H, did R46 feel safe, CNA H stated, R46 knows when I was there he's safe. CNA H stated, if a resident states they want to get up we should let them up. CNA H stated, if R46 is upset and telling you no, ensure his safety, leave him and revisit it. CNA H stated, staff should have gone in with a different approach. CNA H stated, R46 had favorite foods like chocolate. CNA H stated, if R46 got ugly (combative) with me I just let it be. CNA H added, when R46 holds the blankets up in front of his face that's a sign he does not want to be changed at that time. CNA H stated, it's important to ensure R46 is safe and reapproach later. CNA H added, at other times he will will tell you no or say get out. CNA H stated, staff need to respect what he's telling them. CNA H stated, staff need to give R46 space and problem solve. CNA H added, R46 doesn't automatically start getting resistive like that. Surveyor asked CNA H, when he was calling out and you entered his room, what did you observe regarding R46's mood. CNA H stated, R46 was bright red and shaking. CNA H added, R46 was beyond fearful, he was mad. CNA H stated, when R46 gets mad you know it. CNA H stated, it was an uncomfortable night to start with. Surveyor asked CNA H to clarify. CNA H stated, agency doesn't know the residents they're working with and sometimes CNA H feels like the third wheel. CNA H stated, we need to get permanent staff in this facility. Surveyor asked CNA H if she worked with CNA F and LPN G prior to this shift. CNA H stated, she worked with CNA F once and had not worked with LPN G prior to this. Surveyor asked CNA H if there was an RN/LPN (Registered Nurse/Licensed Practical Nurse) working on a different floor during this night shift. CNA H stated, she is not sure. Surveyor asked CNA H, did you notice any change in R46's demeanor or daily routine following this incident. CNA H stated, no. CNA H added, it's a resident's right for R46 to refuse. CNA H added, for whatever reason, if your approach is right his response will change. CNA H stated, staff need to change their approach and rapport with R46. On 3/27/25 at 8:18 AM, Surveyor spoke with HM O (Housekeeping Manager). HM O stated, she is also a Certified Nursing Assistant. HM O stated, when she arrived at the facility CNA H (Certified Nursing Assistant) notified her of R46's injuries and that R46 is really upset. HM O stated, R46 told he there's two (2) women in there grabbing his wrists. HM O stated, she could see R46 had a wound on his arm or wrist. HM O stated, she wrote up the concern and immediately gave to the SW (Social Worker). HM O stated, both staff that were accused are agency. HM O stated, both CNA F and LPN G were in the building. HM O stated, normally she would give the concern to the charge nurse. HM O stated, she educated CNA H that this is something she should fill out. HM O stated, she knows CNA H called NHA A (Nursing Home Administrator) so she already knew. (Note, NHA A did not get the voice mail message and was not yet aware of the allegation of abuse.) On 3/27/25 at 8:25 AM, Surveyor spoke with MT/CNA I (Medication Technician/Certified Nursing Assistant) who arrived to work the AM shift. Surveyor show MT/CNA I her statement. MT/CNA I stated, her statement is accurate. MT/CNA I stated, she was notified by CNA H (Certified Nursing Assistant). MT/CNA I was told their was an incident when CNA F (Certified Nursing Assistant) and LPN G (Licensed Practical Nurse) were doing cares on R46. MT/CNA I stated when staff rolled R46 over his bottom was sore and he tried to grab CNA F and LPN G and he grabbed on of their arms. MT/CNA I stated, she called DON B (Director of Nursing) and notified her of the allegation. Surveyor asked MT/CNA I, have you and other staff received education regarding abuse. MT/CNA I stated, a little bit of education and who to go to and inform. MT/CNA I stated, she learned she should call NHA A first. Surveyor asked MT/CNA I, if a resident is agitated or upset what should you do. MT/CNA I stated, she would give R46 or any agitated resident a few minutes and go back. MT/CNA I stated, that day she believes staff wiped his bottom too hard because it hurt and that's maybe when that altercation happened. MT/CNA I stated, she thinks R46 reacted because it hurt. MT/CNA I stated, normally R46 is not combative or aggressive. On 3/27/25 at 9:05 AM, Surveyor spoke with NHA A (Nursing Home Administrator). Surveyor asked NHA A, when a residents reports abuse and there is an injury (bruising, bleeding, skin tear) what should staff do. NHA A stated, staff should immediately call me. Surveyor asked NHA A, should residents be protected. NHA A stated, Oh, of course. Surveyor asked NHA A, what time did this incident occur. NHA A stated, around 2:00 AM. Surveyor asked NHA A, how soon should staff report this to you. NHA A stated, immediately. NHA A stated, she found out about it when DON B (Director of Nursing) called me around shift change. NHA A stated, CNA H (Certified Nursing Assistant) called me and left a voicemail message during the night. NHA A stated, she reached out to DON B at 8:15 AM. NHA A stated, staff are not to just just leave me a voicemail and carry on. NHA A stated, she should have called NHA A back again and tried DON B as well. NHA A stated, staff need to keep calling NHA A and DON B until they reach one of them and NHA A and DON B will notify each other. NHA A stated, CNA H is thinking she reported it (by leaving a voicemail message). NHA A stated, CNA F and LPN G should have left the facility immediately. NHA A stated, if CNA H had reached her directly this is what she would have told CNA F and LPN G. Surveyor asked NHA A, is it the facility's responsibility to protect R46 as well as all other residents. NHA A stated, Yes. NHA A stated, CNA H was the only other staff member working on the 3rd floor besides CNA F and LPN G. Surveyor asked NHA A to describe what occurred. NHA A stated 1st shift came in and noticed R46 had bruising. Tell me about what happened: MT/CNA I (Medication Technician/Certified Nursing Assistant) came in to work the AM shift and noted R46 had markings (bruises) on him. MT/CNA I notified DON B (Director of Nursing). Staff alerted their concerns to LPN G (Licensed Practical Nurse) who was leaving. LPN G then called DON B to report. NHA A stated, she doesn't know if CNA F or LPN G would have said anything which is very shameful. NHA A stated, she thinks the only reason LPN G reached out to DON B was because our regular staff came in and started questioning. NHA A stated, DON B and DPT J went to speak with R46. NHA A stated, she was on PTO (Paid Time Off), however, she came into the facility. NHA A stated, she immediately spoke with R46. NHA A stated, R46's family member had just left the facility but she did not connect with her. NHA A stated, she notified the police and they started their investigation. NHA A stated, she notified staff to do skin assessments. NHA A stated, R46 has dementia, however, when he's with it, he's with it. NHA A stated, when she spoke with R46's family member she discovered R46 had been notified by his family that his spouse was declining. The facility started the process for R46 to transfer facilities to be close to her. NHA A stated, the wheels were in motion at this point but he was not officially accepted to the other facility. NHA A stated, R46's statements regarding him coming here for help and then this happens hurt her. NHA A stated, she asked R46 do you feel safe now. NHA A stated, he said yes, now that you're here I feel safe. Surveyor asked NHA A, did you note any long term effects. NHA A stated, no. NHA A stated, no changes were noted in R46's daily routine or mood. NHA A stated, care plans were in place to address situations, such as, if R46 gets combative ensure safety and reapproach. NHA A stated she notified the agency and neither staff member will be returning to this facility or any of their sister facilities. NHA A stated, police took photos and there is a visible thumb print on R46's arm that is referenced in the police report. NHA A clarified that CNA F was on R46's right side and LPN G was on R46's left side. Surveyor asked NHA A, have any concerns been reported regarding CNA F or LPN G. NHA A stated, it may have been LPN G's first time at the facility and she thinks CNA F has worked here before. Surveyor asked NHA A, what training has been provided to staff following this incident. NHA A stated, we did dementia education including reapproaching and notifying regarding abuse. Surveyor asked NHA A, is it ever acceptable for staff to hold a resident's arms down. NHA A, stated, no, we are a restraint free building. R46 was not free from physical abuse by CNA F and LPN G. Cross Reference: F609, F610
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that each resident is free from physical restra...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that each resident is free from physical restraints that are not required to treat the resident's medical symptoms for 1 of 2 residents reviewed for restraints (R146). R146 was observed in an power lift recliner with the remote not in reach and thus restricting R146's movement. Evidenced by: The facility policy, Use of Restraints, revision date, April 2017, indicates, in part: Policy Statement: Restraints shall only be used for the safety and well-being of the resident(s) and only after other alternatives have been tried unsuccessfully. Restraints shall only be used to treat the resident's medical symptom(s) and never for discipline or staff convenience, or for the prevention of falls . Policy Interpretation and Implementation: 1. Physical Restraints are defined as any manual method or physical or mechanical device, material or equipment attached or adjacent to the resident's body that the individual cannot remove easily, which restricts freedom of movement or restricts normal access to one's body. 2. The definition of a restraint is based on the functional status of the resident and not the device. If the resident cannot remove a device in the same manner in which the staff applied it given that the resident's physical condition .and this restricts his/her typical ability to change position or place, the device is considered a restraint . 4. Practices that inappropriately utilize equipment to prevent resident mobility are considered restraints and are not permitted, including: .c. placing a resident in a chair that prevents the resident from rising . 9. Restraints shall only be used upon the written order of a physician and after obtaining consent from the resident and/or representative (sponsor) . R146 was admitted to the facility on [DATE] with diagnoses that include, in part: Parkinsonism (A group of symptoms, including tremor, bradykinesia (slowed movement), rigidity, and postural instability), Other lack of coordination, Difficulty in walking, and Weakness. R146's most recent Minimum Data Set (MDS), target date 3/17/25, indicates a Brief Interview of Mental Status (BIMS) of 5. Indicating that R146 has a severe cognitive impairment. Section GG indicates R146 is dependent in Sit to Stand and Chair/bed-to-chair transfer. Section P indicates R146 does not have any restraints. On 3/25/25 at 10:16 AM Surveyors interviewed R146 during the initial screening process. R146 was observed in a power recliner in a reclined position. R146 indicated that this morning one of the nurses came in and said to give her the controller and that she was going to use it today instead of R146. Surveyors clarified with R146 which controller and he indicated the controller for the recliner. Surveyors observed the controller on the floor on the back right side of the recliner (of note, this position is if you're facing the recliner, the remote was out of R146's reach). On 3/25/25 at 10:31 AM, Surveyors interviewed LPN K (Licensed Practical Nurse) asked if R146 is supposed to have the remote for the recliner. LPN K indicated they don't want R146 to have it because he has been falling and he will put the recliner up and try to stand up. LPN K indicated today was the first time she put the remote on the floor so he couldn't use it and fall. LPN K indicated they have tried a low bed and fall mat, have offered to have him lie down, or go in the wheelchair but he refused. LPN K indicated, We have tried everything and this is what we're doing right now. On 3/26/25 at 4:59 PM, Surveyors interviewed CNA L (Certified Nursing Assistant). CNA L indicated when she assists R146 to the recliner she will lay him out, elevate his legs, give him his call light, his table. CNA L indicated R146 really slides and this was the first time she took care of him and he was in the bed a lot so she said let's try the recliner. CNA L indicates as she was checking on him she noticed R146 sliding and so she was worried and put him back into bed. Surveyors asked CNA L if R146 is able to use the recliner remote. CNA L indicated R146 did not try but that she had given it to him. Surveyors asked CNA L if R146 is able to get out of his recliner alone. CNA L indicated R146 tries but isn't able to without going on the floor. Surveyors asked CNA L if she feels R146 is strong enough to get out of the recliner alone. CNA L indicated on some days she thinks he could, but on other days, no. On 3/31/25 at 9:01 AM Surveyors interviewed DON B (Director of Nursing) and asked if the facility completes an assessment to see if residents are safe to use power recliners. DON B indicated she believed therapy does an assessment. Surveyors requested a copy of this assessment. (Of note, therapy notes provided did not include a recliner assessment.) Surveyor asked DON B if it is ok for staff to move the remote where the resident cannot reach it. DON B indicated, no. Surveyors asked DON B if this could be considered a restraint. DON B indicated that it could be. Surveyors asked DON B if R146 is able to get out of the recliner himself. DON B indicated R146 has been moving all over the place and that she doesn't know how safe it is. Surveyor reviewed the interview with LPN K with DON B. Surveyors asked if it could be considered a restraint if the remote for the recliner was purposefully put out of reach. DON B indicated it would be considered a restraint. R146 was observed in an power lift recliner with the remote not in reach and thus restricting R146's movement.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure each resident received adequate supervision to p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure each resident received adequate supervision to prevent accidents for 2 of 5 resident (R24 and R2) reviewed. R24 was observed not disposing of cigarette materials properly and not returning materials to staff after returning from smoking. R2 has had eight falls from 1/6/25 - 3/13/25 and has several care planned interventions including Dycem (a non-slip product that grips on both sides placed in a resident's wheelchair to prevent sliding out), gripper socks to be on resident's feet when out of bed, gripper strips on the floor, a mat on the floor by the bed, and shoes to be kept in the wheelchair at bedside when resident was in bed. The facility did not ensure these interventions were in place to prevent R2 from having further falls. Example 1: The undated facility policy, Smoking Policy and Procedure, indicates, in part: Policy: It is the policy of [NAME] Care Center to provide for the safety and welfare of all residents who wish to smoke while residing at the facility. Procedure: .2. Residents shall be permitted to smoke outside, in the designated area, only under the direct supervision of facility employee, approved volunteer, or with a family member, unless they are assessed to be safe to smoke independently by the Interdisciplinary Team .4. Smoking articles, such as cigarettes, e-cigarettes, cigars, pipes, tobacco, and lighters shall be kept at the Nurses Station. 5. Smoking articles may be checked out when leaving the facility and checked back in upon return to the facility. 6. These regulations shall be followed by the resident at all times . R24 was admitted to the facility on [DATE] with diagnoses that include, in part: Unspecified intestinal obstruction; Acquired absence of other specified parts of digestive tract; Colostomy (a surgical procedure that creates an opening (stoma) in the abdominal wall to divert stool from the colon (large intestine) to an external bag); Schizoaffective disorder (a mental health condition that combines symptoms of schizophrenia and mood disorders (depression or bipolar disorder); and Nicotine dependence . R24's most recent Minimum Data Set (MDS), target date 2/19/25, indicates a Brief Interview of Mental Status (BIMS) of 11. Indicating that R24's cognition is moderately impaired. On 3/24/25 at 11:48 AM, during the initial screening process, Surveyors observed a partial cigarette on R24's bedside table. R24 indicated he is currently independent with smoking and that someone came out with him when he first came and watched him and told him he didn't need anyone with him when he went out to smoke. R24 indicated he gets his cigarette and lighter from the nurse and gives the lighter back when he comes back in. R24 indicated he does not smoke a whole cigarette at a time. Surveyors reviewed R24's smoking assessments in the EHR (Electronic Health Record). 1/28/25 - Smoking assessment -- Score = 0 2/24/25 - Smoking assessment -- Score = 1 3/12/25 - Smoking assessment -- Score = 6 Of note, the smoking score scale indicates a score of 0-9 is a safe smoker. Surveyors reviewed R24's progress notes, which include, in part: On 2/4/2025 at 8:44 AM: Writer met with resident in lounge to discuss getting lighter to lock up in med cart. Resident .was calm during discussion and gave writer the lighter to lock up. Writer gave resident lighter to med tech to lock up . On 2/4/2025 at 10:18 AM: Noted that lighter is not in med cart this morning, updated SW D/T (due to) behaviors R/T (related to) lighter and smoking yesterday. Resident gave SW lighter, and it is back in med cart . On 2/5/2025 at 9:27AM: Resident up and outside this morning before breakfast. Resident returned to his room after breakfast. Writer found resident laying in bed and asked about his lighter. Resident rolled his eyes at writer. Writer reminded resident of policy and the need for compliance D/T fire safety. Resident responded, I came back, didn't I? Re-iterated policy, resident verbalizes understanding . On 2/7/25 at 9:20 AM: .Resident provided one cigarette and his lighter to go outside, did not return lighter upon return to unit and writer had to track him down to lock it back up . On 3/21/25 at 6:15 PM: Resident sitting near nurses station .Distinct odor of partial cigarettes. Writer inquired if he had a partial cigarette. Resident laughed and stated, you got a keen sense of smell. Writer asked that he turn in his partial cigarette and lighter or go back outside to smoke it. Resident turned in lighter and 3 partial cigarettes. On 3/26/25 at 4:04 PM Surveyors interviewed RN T (Registered Nurse) who indicated when she is working she will give R24 his cigarette and lighter and he brings the lighter back after he is done smoking. Surveyors asked RN T if she has ever asked R24 if he finished his full cigarette. RN T indicated, no. Surveyors asked RN T if she has ever seen a partially smoked cigarette sitting in his room. RN T indicated, no. On 3/26/25 at 4:16 PM Surveyors observed R24 when he went outside to smoke. Surveyors interviewed R24 during the observation. R24 indicated he tosses his cigarette butts in the driveway of the facility and sometimes he puts them in the ashtray. There are multiple cigarette butts noted in the facility driveway. (Of note, there is an ashtray on one of the patio tables without any ash or cigarette butts in it. ) Surveyors asked R24 if he was told how to dispose of his cigarette and R24 initially stated he was supposed to use the ashtray, then stated they told him to put it out, and then stated, nah, I don't remember. Surveyor asked R24 if he goes to talk to the nurse when he is done smoking. R24 indicated, he gives her his lighter and that sometimes before he goes back up he sits in the lobby because he likes to listen to the music. Surveyor asked R24 if he always gives his lighter to the nurse when he is done and R24 indicated sometimes he forgets. Surveyor asked R24 if staff then comes and asks him for the lighter and R24 indicated, yeah, it's a long story. During the observation R24 was noted to be flicking his cigarette ashes onto the cement where he sits and stated this is common for him to do. R24 put his cigarette out on the metal chair he was sitting in and threw the butt into the facility driveway. (Of note, R24 did complete the full cigarette) R24 then walked back into the facility and sat in a chair in the lobby without going upstairs to return his lighter. Surveyors continued to observe R24. On 3/26/25 at 4:40 PM Surveyors observed R24 leave the lobby and return to the 2nd floor. R24 went to the nurses station, looked into nurses station and proceeded to go to his room. Surveyors continued to observe R24. On 3/26/25 at 5:05 PM R24 was still in his room and surveyors then interviewed RN T. Surveyors asked RN T how long she waits after providing smoking materials before she checks to see if R24 has returned from smoking? RN T indicated that R24 sits downstairs for a while and she would probably wait 30 minutes. Surveyors asked RN T if she had his lighter and she indicated she did not. Surveyors reviewed the smoking observations made with RN T. RN T went to R24's room and she indicated he gave the lighter to her and showed it to surveyor. On 3/27/25 at 8:47 AM Surveyors interviewed NHA A (Nursing Home Administrator) who showed surveyors where the designated smoking area is outside and indicated residents should be disposing of cigarettes in the ashtray. Surveyors reviewed information from R24's smoking observation with NHA A. Surveyors asked NHA A if R24 should be flicking ashes onto the ground, putting his cigarette out on the chair, and throwing the butt into the facility driveway. NHA A indicated, no. Surveyors asked NHA A if it is the expectation that R24 give his lighter back to the nurse right away. NHA A indicated, it is, but that he does go in and sit in the lobby before he takes it up to the nurse. Surveyors asked NHA A how long she would expect staff to wait before checking with R24 if they he hasn't returned the lighter. NHA A indicated 30-45 minutes. Surveyors asked NHA A if she feels it is safe for R24 to be independent given the way he is disposing of ashes, his cigarette, and not returning the lighter right away. NHA A indicated, no. Surveyor asked NHA A if she was aware the progress notes in R24's chart indicating staff having to go get the lighter from R24. NHA A indicated, I'm sure they do have to do that. On 3/27/25 at 12:45 PM Surveyors interviewed NHA A and reviewed observation of partial cigarette on over the bed table and then reviewed 3/21 note where it indicates staff knew he was keeping partial cigarettes. NHA A indicated with that knowledge staff should be asking R24, when he returns, if he has a partial cigarette to turn in. On 3/31/25 at 8:48 AM Surveyors interviewed DON B (Director of Nursing) and asked what the process is for determining if someone is safe to smoke independently. DON B indicated, we have a nurse do an assessment and they are done quarterly. Surveyors asked if the assessment is the only thing they use to determine if the resident is safe to smoke independently. DON B indicated, when the assessment is done, they look at the BIMS (Brief Interview of Mental Status), because they can be ok today and not ok tomorrow, and they go outside with the resident and make sure they can smoke safely. Surveyors asked DON B where residents should put ashes and the cigarette after smoking. DON B indicated there is an ashtray out there and that is part of the assessment, they have to be able to put it in the ashtray. Surveyors asked DON B if someone is safe to smoke independently if they don't return their smoking materials after, are disposing of ashes on the ground and disposing of the cigarette butt on the ground. DON B indicated, no. Surveyors asked DON B if staff are noting that a resident is not returning smoking materials and are keeping partially smoked cigarettes, what would you expect staff to do. DON B indicated, they should notify LPN V (Licensed Practical Nurse) so she can repeat the assessment and provide education. Surveyors reviewed, with DON B, information from the chart that indicated staff were having to ask R24 to return his lighter. Surveyors read the note from 3/21 regarding the partial cigarettes and lighter in R24's possession. Surveyors asked DON B if R24 should be independent with smoking knowing he is doing these things. DON B indicated, probably not. Example 2: The facility's policy entitled, Falls - Clinical Protocol, dated 2001, indicates, in part: . Cause Identification: 1. For an individual who has fallen, the staff and practitioner will begin to try to identify possible causes within 24 hours of the fall . 2. If the cause of a fall is unclear, . or if the individual continues to fall despite attempted interventions, a physician will review the situation and help further identify causes and contributing factors . 3. The staff and physician will continue to collect and evaluation information until either the cause of the falling is identified . Treatment/Management: 1. Based on the preceding assessment, the staff and physician will identify pertinent interventions to try to prevent subsequent falls and to address the risks of clinically significant consequences to falling . 2. If underlying causes cannot be readily identified or corrected, staff will try various relevant interventions, based on assessment of the nature or category of falling, until falling reduces or stops or until a reason is identified for its continuation . Monitoring and Follow-up: . 2. The staff and physician will monitor and document the individual's response to interventions intended to reduce falling or the consequences of falling . 4. If he individual continues to fall, the staff and physician will reevaluate the situation and reconsider possible reasons for the resident's falling (instead of, or in addition to, those that have already been identified) and also reconsider the current interventions . R2 admitted to the facility on [DATE] with diagnoses that include, in part: Unspecified dementia, severe, with mood disturbance,, Acute kidney failure, unspecified, Altered mental status, Unsteadiness on feet, Muscle wasting and atrophy, Low back pain, and Epilepsy unspecified. R2's most recent MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 3/7/25 indicates BIMS (Brief Interview of Mental Status) score of 00 out of 15, indicating R2 has severe cognitive impairment. R2's fall care plan, includes, in part: -Problem: HX (history) of multiple falls. At risk for further falls r/t (related to) impaired balance, decreased strength and activity tolerance, decreased functional mobility skills, decreased safety awareness. Start Date: 12/20/2017. Revision Date: 3/24/2025 -Approach: 2 assist, gait belt for squat pivot transfers. staff to assist with WC (wheelchair) mobility. Start Date: 3/10/25. Revision Date: 3/22/25. -Approach: WC delivered from (company name). Start Date: 3/10/25. Revision Date: 3/22/2025 -Approach: Trial pool noodle on outer side of bed to remind resident where edge of bed is to prevent rolling out of bed. Start Date: 3/14/2025 -Approach: Keep WC close to bed. 3/12/2025 -Approach: Air flow cushion to WC and/or recliner with Dycem to be placed under cushion. Start Date: 3/10/25. Revision Date: 3/11/25 -Approach: Scheduled toileting every 2-3 hours with 2 assist, gait belt. Resident to be checked every 1-2 hours at noc (nighttime) and if awake assist with toileting. Resident should be toileted with HS (bedtime) blood sugar check when awakened or check blood sugar prior to going to sleep and HS cares. Start Date: 3/10/2025 -Approach: Resident has roommate and is more receptive to attend meals and have cares done -Approach: When assisting roommate check to ensure that [Resident Name] has basic needs met i.e., toileting, room safety, H20 (water), hygiene needs, etc. Provide increased supervision during times in room whether caring for [Resident Name] or roommate. Start Date: 11/12/2024 -Approach: Will move [Resident Name's] bed to opposite side of room for better viewing from staff in trial to decrease fall risk with increased observation of movement. Start Date: 9/16/2024 - Approach: Frequent rounds with change of shift, am/pm cares, meals, scheduled activities, routine toileting and NOC rounds. Ensure that feet have grippy socks in place. Start Date: 7/03/2024 -Approach: Resident is to wear gripper socks at all times. Will frequently remove. Staff to monitor and assist with replacement. Explain to [Resident Name] that foot coverings should be worn for safety and to prevent falls. Start Date: 7/03/2024 -Approach: Regular mattress as resident has had difficulty rising from bariatric scoop mattress. Start Date: 4/19/2024 -Approach: Gripper strips on floor in BRM (bedroom). Gripper strips next to bed on floor. Start Date: -12/01/2023 -Approach: Activities to offer 1:1 visits for 30-60 minutes daily and PRN (as needed) to decrease restlessness and provide increased comfort. Activities will engage resident at change of day/pm shift report times for increased supervision while staff is performing report and walking rounds. Start Date: 8/30/2023 -Approach: Nursing staff to offer assistance with making bed Qshift (every shift). Start Date: 7/05/2023 -Approach: Lamp at bedside to be turned on when in bed in the evening and night hours. Start Date: 4/28/2023 -Approach: WC brakes checked by maintenance. Remind [Resident Name] to lock brakes prior to transfers/standing. Start Date: 2/24/2023 -Approach: Keep shoes in w/c at bedside to promote wearing when she gets up. Start Date: 7/25/2021 -Approach: New personal phone placed in resident room. Start Date: 2/15/2021 -Approach: Educate and encourage use of proper footwear for all transfers/ambulation. Start Date: 11/13/2019 -Approach: Keep call light and frequently used items in reach. Keep walker within reach. Start Date: 12/20/2017 R2's CNA (Certified Nursing Assistant) Basic Care Plan indicates in part: . Grip socks on at all times. (Does remove herself and needs monitoring to ensure placement) . Prompted toileting every 2-3 hours during day . Offer toileting every 1-2 hours at NOC . Lamp at bedside to be turned on when in bed in the evening and night hours . On 3/27/25 at 8:39 AM, Surveyor observed R2 at the table in the dining room eating breakfast. R2 was wearing regular socks, not gripper socks, and no shoes. On 3/27/25 at 10:02 AM, Surveyor observed R2 resting in bed with her wheelchair next to the bed. The wheelchair did not have Dycem in place, there were no gripper strips on the floor by the bed, there were no shoes in the wheelchair at bedside, and there was no mat on the floor. On 3/27/25 at 10:24 AM, Surveyor interviewed CNA U (Certified Nursing Assistant) and asked her what fall interventions were in place for R2. CNA U indicated a lower bed, if she's up they try to have her at the nurse's station to keep an eye on her because she likes to self-transfer, and they offer her activities, snacks, and drinks. On 3/27/25 at 10:31 AM, Surveyor interviewed LPN R (Licensed Practical Nurse) and asked her what fall interventions were in place for R2. LPN R indicated a low bed, a lamp that gets turned on the bedside table, anti-lock roll back brakes on her wheelchair, pool noodles on her mattress, gripper socks on all the time and when she is up she often sits at the nurse's station with her so that she can monitor her better. On 3/27/25 at 10:46, Surveyor interviewed CNA N and asked her what fall interventions were in place for R2. CNA N indicated a special wheelchair that won't roll back or tip back, she has a bed all the way to the floor with a floor mat, she's always to have gripper socks on, and rubber sticky stuff in her wheelchair. On 3/31/25 at 11:17 AM, Surveyor interviewed DON B (Director of Nursing) about R2's multiple falls and fall interventions. DON B stated that R2 is in her own world and thinks she is capable of moving independently. DON B indicated that the IDT (Interdisciplinary Team) evaluates the root cause of each fall by investigating the 5 whys of the fall, and that the physician and family are notified of each fall. DON B indicated that a new intervention is implemented after each fall, and that they have tried different wheelchairs, a Broda chair, and are currently on a waiting list for a different wheelchair for R2. DON B stated that PT (physical therapy) was currently working with R2 to increase her core muscles as one of the problems is that R2 slides out of her wheelchair. DON B stated that they have Dycem in her wheelchair to prevent sliding and have also tried a waffle cushion. DON B stated that R2 attempts to stand up independently and does not have good safety awareness. DON B stated they have increased toileting and rounding with R2 and try to keep eyes on her. Surveyor asked DON B if she expected the care planned interventions for falls to be in place. DON B stated yes, she expected the care planned interventions to be followed. Surveyor shared with DON B her observations and that a number of the care planned interventions were not being followed. Surveyor asked DON B how she monitors staff to ensure they are following care planned interventions. DON B indicated that she does rounds every day in the morning and afternoon, but last week she was off on vacation so the ADON (Assistant Director of Nursing) should have been checking. DON B stated the ADON was new in her role, however, and probably was not aware that she should be monitoring this. On 3/31/25 4:47 PM, Surveyor interviewed NHA A (Nursing Home Administrator) if she would expect the care planned interventions for falls for R2 to be followed. NHA A stated that yes, she would expect care planned interventions to be followed, but that with R2 it is sometimes difficult, because she will remove the Dycem from her wheelchair and hide it in the drawer, and that she is constantly taking off her gripper socks. NHA A stated that they have tried lots if interventions with her and that the are trying to keep her safe. The facility failed to ensure that fall interventions were being followed for R2, thereby failing to keep R2 safe from repeated falls.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that a resident who enters the facility with an indwelling cath...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that a resident who enters the facility with an indwelling catheter receives appropriate treatment and services 1 of 1 residents (R28) reviewed for indwelling catheters. R28 has an indwelling catheter, and has no physician order for the catheter, including its size and replacement schedule. This is evidenced by: The facility policy, entitled: Catheter Care, Urinary, dated 10/2022, states, in part: .Catheter Evaluation 1. Review and document the clinical indications for catheter use prior to inserting. 2. Nursing and the interdisciplinary team should assess and document the ongoing need for a catheter that is in place . The facility policy, entitled: Medication Orders, dated 11/2014, states, in part: . Supervision by a Physician . 2. A current list of orders must be maintained in the clinical record for each resident . R28 was admitted to the facility on [DATE] with diagnosis that include, in part: heart failure, epilepsy (seizure disorder), history of cardiac arrest (heart stops beating), urinary incontinence, and obstructive and reflux uropathy (urinary tract becomes obstructed causing urine to flow backward into the kidneys). R28's Quarterly Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 2/27/25, indicates that R28 has a Brief Interview for Mental Status (BIMS) of 15 out of 15 indicating that she is cognitively intact. Section H indicates that R28 is currently utilizing an indwelling catheter. R28's Comprehensive Care Plan states, in part: Problem: Resident requires an indwelling urinary catheter R/T (related to) obstructive uropathy. Problem Start Date: 9/10/24. Approach: Assess the drainage every shift and PRN (as needed). Record the amount. Observe for leakage. Start Date: 9/10/24. Approach: Catheter, per MD order. Start Date: 9/10/24. Approach: Change catheter per MD order. Start Date: 9/10/24. Approach: Follow Enhanced[sic] Barrier Precautions (EBP) r/t (related to) catheter use: 1) clean hands before entering and when leaving room. 2) Wear gloves and a gown for high contact resident care activities. (Dressing, bathing, transfers, linen, changes, hygiene cares, changing briefs of toileting, catheter care) 3) change gown and gloves for the care of more than one person. Start date: 9/10/24. Approach: Irrigate catheter only if an obstruction is suspected. Start Date: 9/10/24. Approach: Provide catheter care BID (twice a day) and as needed. Start Date: 9/11/24. Approach: Report signs of UTI (urinary tract infection) (acute confusion, urgency, frequency, bladder spasms, nocturia, burning, pain/difficulty urinating, nausea, emesis, chills, fever, low back/flank pain, malaise, foul odor, concentrated urine, blood in urine). Start Date: 9/10/24. R28's Physician Orders state, in part: Catheter care twice daily. Special Instructions: catheter care twice daily. Twice A Day. 06:30 - 14:30 (6:30 AM - 2:30 PM), 14:30 - 22:30 (2:30 PM - 10:30 PM). Start Date: 9/3/24. End Date: Open Ended. Change drainage foley bag every 30 days. Special Instructions: Change drainage foley bag every 30 days. Once between the 3rd - 7th of the Month. Start Date: 9/3/24. End Date: Open Ended Check catheter securement device three times a day and change every Monday. Special Instructions: Check catheter securement device three times a day and change every Monday. Once a Day on Mon (Monday). 14:30 - 22:30. Start Date: 9/3/24. End Date: Open Ended. Flush Foley catheter with 60ml (milliters) of sterile normal saline. Special Instructions: to maintain patency. As Needed. PRN (As Needed) 1, PRN 2, PRN 3. (Indicates this can be done as needed up to 3 times a day). Start Date: 10/3/24. End Date: Open Ended. Foley output Q (every) shift. Every Shift. day (day shift), pm (evening shift), noc (night shift). Start Date: 12/14/24. End Date: Open Ended. Historical orders: Change foley catheter 16 fr (French-indicates catheter size), 10 mL (milliters). Once - One Time. 22:00 (10:00 PM). Start Date: 3/11/25. End Date: 3/11/25. Change foley catheter as it is occluded. Once - One Time. 17:30 (5:30 PM). Start Date: 3/23/25. End Date: 3/23/25. (Of note, this order specifically does not give a previous foley size or the size of the new foley to be place in the resident). Of note: R28 has no active foley catheter order indicating the size of the catheter or how much to put into the catheter balloon. On 3/31/24 at 11:41 AM, Surveyor interviewed DON (Director of Nursing) B. Surveyor asked DON B what size foley catheter R28 is supposed to have. DON B reviewed R28's electronic medical record and indicated that she does not see the size in her care plan or in her physician orders. Surveyor asked DON B if there should be an order for R28's foley catheter and it's size. DON B states, yes.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, facility staff did not adequately assess and treat pain and provide necessary...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, facility staff did not adequately assess and treat pain and provide necessary care and services to attain or maintain the highest practicable physical well-being for 1 (R10) of 2 residents reviewed for pain management. The facility failed to adequately assess and treat R10's pain while providing wound care, causing R10 to feel pain throughout the dressing change. This is evidenced by: The facility policy entitled, Pain Assessment and Management, dated 10/2022, states, in part: . 2. Pain Management is defined as the process of alleviating the resident's pain based on his or her clinical condition and established treatment goals. 3. Pain management is a multidisciplinary care process that includes the following: . b. Recognizing the presence of pain; . f. Identifying and using specific strategies for different levels and sources of pain; g. Monitoring for the effectiveness of interventions; and h. Modifying approaches as necessary . Recognizing Pain . 2. Possible Behavioral Signs of Pain, including: a. negative verbalizations and vocalizations such as groaning, crying, screaming; b. facial expression such as grimacing, frowning, clenching of the jaw, etc.; . d. behavior such as resisting care . irritability . R10 was admitted to the facility on [DATE], with diagnoses that include, in part: local infection of the subcutaneous tissue, cellulitis (infection of tissue beneath skin) of right lower limb, cellulitis of left lower limb, panic disorder, peripheral vascular disease, and systemic lupus erythematosus (immune system attacks healthy body tissues). R10's Quarterly Minimum Data Set (MDS), with a target date of 3/6/25, indicates R10 has a BIMS score of 9 out of 15, indicating R10 has moderate cognitive impairment. Section M indicates R10 has 3 venous or arterial ulcers present along with moisture associated skin damage. Section J indicates R10 occasionally has pain and her pain is rated 5 out of 10. R10's Comprehensive Care Plan states, in part: Problem: Resident has open lower extremity venous ulcers R/T (related to) Peripheral vascular disease. RLE (Right Lower Extremity)- 12.5cm (centimeters) x 17 cm, L shin- 2.7 cm x 2.5 cm, L medial leg 1.2 cm x 2.0 cm, L posterior calf- 10.5 cm x 9.5 cm. Problem Start Date: 2/26/25. Problem: Resident has a BLE (Bilateral Lower Extremity) venous ulcer. DX (Diagnosis): PVD (Peripheral Venous Disease). Problem Start Date: 12/9/24. Approach: Give prn (as needed) morphine (opioid pain medication) one hour prior to BID (twice a day) lower leg dressing change. Approach Start Date: 3/11/25. Approach: Prevent or treat pain during dressing changes and debridement by premedication as ordered. Approach Start Date: 12/9/24. Approach: Treatments as ordered. Approach Start Date: 12/9/24. Problem: Resident has complaints of chronic pain R/T venous stasis ulcer to BLE, dx (diagnosis): arthritis. Problem Start Date: 12/9/24. Approach: Administer medications as ordered and prn. Monitor and record effectiveness. Report adverse side effects. Alert MD (Medical Doctor) if meds (medications) are not effective. Approach Start Date: 12/9/24. Approach: Evaluate effectiveness of pain management interventions. Adjust if ineffective or adverse side effects emerge. Approach Start Date: 12/9/24. Approach: Monitor and record any complaints of pain: location, duration, quantity, quality, alleviating factors, aggravating factors. Approach Start Date: 12/9/24. Approach: Monitor and record any non-verbal signs of pain: (e.g., guarding, moaning, restlessness, grimacing, diaphoresis, withdrawal, etc.). Approach Start Date: 12/9/24. Approach: Use pain relief measure to promote relaxation and comfort. (repositioning, back rub, family visits, etc.) Monitor effectiveness. Utilize activities and conversation to help the resident focus on something other than pain or discomfort. Approach Start Date: 12/9/24. R10's Physician Orders state, in part: Morphine (opioid pain medication) - Schedule II (Federal Controlled Substance Level) tablet immediate release; 15 mg; amt: 0.5 tab; oral. Special Instructions: give 1 hour prior to wound care BID prn. As Needed. PRN 1, PRN 2. Start Date: 12/31/24. End Date: Open Ended. Cleanse LLE (Left Lower Extremity) with NS (Normal Saline), apply Santyl (removes dead tissue from wounds) to wound beds, add Calcium Alginate (absorbs drainage from wound) to wound beds, cover with Optilock (non-adherent, absorbent dressing) f/b (followed by) ABD (abdominal) pads (large, thick gauze dressing) and secure with Kerlix (gauze wrap). Special Instructions: Premedicate resident with prn Morphine 30-60 minutes prior to wound care. Twice A Day. 06:30 - 14:00 (6:30 AM - 2:00 PM), 14:30 - 22:30 (2:30 PM - 10:30). Start Date: 3/4/25. End Date: Open Ended. Complete treatment to RLE (Right Lower Extremity): apply Optilock to ankle and cover with ABD (Abdominal Pad) and wrap with Kerlix. Change twice a day[sic] and prn. Twice A Day. 08:00 - 15:00 (8:00 AM - 3:00 PM), 15:00 - 22:30 (3:00 PM - 10:30 PM). Start Date: 3/25/25. End Date: Open Ended. Give prn morphine one hour prior to BID (twice a day) lower leg dressing change. Special Instructions: sign out med in the prn list. Twice A Day. 06:30 - 14:00. 14:30 - 21:00 (9:00 PM). Start Date: 12/24/24. End Date: Open Ended. Of note: R10 had other medications available as needed which were tylenol, cyclobenzaprine, lidocaine and tramadol. On 3/26/25 at 10:46 AM, Surveyors observed LPN S (Licensed Practical Nurse) complete wound treatment for R10. During the wound treatment, after the old bandages were removed, Surveyor observed macerated (occurs when skin is in contact with moisture for too long and is often a sign of improper wound care) skin on the right leg from below R10's knee to her ankle, around the entire circumference of her lower leg. LPN S proceeded to wet gauze with normal saline (water and 0.9% salt mixture) then dab and wipe R10's leg. As this occurred, R10 started crying and saying, That's enough! repeatedly. LPN S replied, I know I just want to get it all. Surveyor asked LPN S about the leg wound. LPN S indicated R10's right lower leg wound started as a fluid-filled blister below her knee than became more and more macerated from the fluid-soaked dressings. Surveyor observed purulent (pus-like fluid) drainage and macerated skin on the left lower extremity. Surveyor also noted a large wound on the posterior (back of) left lower extremity. Slough (necrotic tissue that accumulates on the surface of the wound) present in this wound. LPN S began the wound treatment on this leg by appearing to peel off skin. Resident began yelling Ow! Ow! and wincing. LPN S replied I'm sorry, we got to get all the bad stuff off. R10 clenching teeth throughout process. LPN S instructed R10 to take a deep breath. Resident continued to cry out and her breathing was shallow. LPN S continued the wound treatment as ordered. R10 continued to cry out please!. LPN S replied, I just need to clean it. LPN S continued the wound treatment by applying the Santyl directly to the wound as ordered. R10 continued wincing and crying. On 3/26/25 at 11:46 AM, Surveyor interviewed LPN S. Surveyor asked LPN S when she premedicated R10. LPN S indicate she gave R10 morphine at about 9:57 AM. Surveyor asked LPN S about LPN S mentioning R10 was more uncomfortable today. LPN S indicated she believed R10 had anxiety related to her phone call with her family prior to her wound care treatment. Surveyor asked LPN S if she has ever stopped a wound treatment due to a resident being in pain or uncomfortable. LPN S indicates she has not, but slow, deep breaths usually work for R10. Surveyor asked LPN S if she should have stopped R10's treatment due to her crying out in pain. LPN S indicates, yeah, maybe I should have stopped. Surveyor asked LPN S if she has ever refused treatment due to pain. LPN S indicates R10 used to refuse due to pain but not so much anymore. On 3/31/25 at 2:56 PM, Surveyor stopped by R10's room to interview her about her pain with wound treatments. At this time, R28, R10's roommate stopped Surveyor to let her know that R10 screams in pain during her dressing changes. On 3/31/25 at 3:23 PM, Surveyor interviewed DON B and ADON HH. Surveyor asked DON B if it is ordered, should staff premedicate residents prior to wound care. DON B indicates yes, unless the resident refuses. Surveyor asked DON B if a resident is yelling out in pain and displaying visible signs of discomfort, what should the nurse do. DON B indicates the nurse should stop and reassess the pain. Surveyor asked ADON HH if she usually participates in R10's wound care. ADON HH indicates she completes wound treatments with the wound Advanced Practice Nurse Prescriber. Surveyor asked ADON HH what R10's usual demeanor is with wound treatments. ADON HH indicates R10 has good and bad days and that it usually depends on what is going on in her life, specifically family dynamics. ADON HH also indicates R10 has high anxiety days where very few interventions will be effective. Surveyor asked ADON HH what interventions are effective on the high anxiety days. ADON HH indicates lorazepam generally works best on those days. Surveyor advised ADON HH of the observations of pain made during wound treatment and asked what ADON HH would have done had she been completing the wound treatment. ADON HH indicated she would have stopped the treatment and evaluated R10's pain.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility did not ensure that each resident receives food and drink that is palatable and at a safe and appetizing temperature for 1 of 17 sample...

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Based on observation, interview, and record review, the facility did not ensure that each resident receives food and drink that is palatable and at a safe and appetizing temperature for 1 of 17 sampled Residents (R15) and 1 of 1 test trays. R15 voiced a concern about hot foods being served cold. Surveyor received a breakfast test tray and the food temperatures were not palatable. Evidenced by: The undated facility policy, Food Temperatures, indicates, in part: Policy: Food temperatures shall be tested & recorded prior to meal service by food service employee. Purpose: To ensure that food is held at safe temperatures to prevent food borne illness and to ensure palatable food temperatures . On 3/25/25 at 2:00 PM, Surveyors interviewed R15 as part of the initial screening process. R15 indicated that the scrambled eggs and vegetables are sometimes cold. R15 indicated the food is cold around 3 times a week and that she stopped eating scrambled eggs because of it. On 3/26/25 at 3:50 PM Surveyors interviewed CNA M (Certified Nursing Assistant) and asked if residents have brought up concerns regarding cold food. CNA M indicated staff will be passing out trays and the kitchen will want to be quick and they will prep the last few trays and leave them for us to get. CNA M indicated that she may be running a tray to a room and by the time she gets back the trays are sitting there and then it can be cold. CNA M provided the following example: If she drops off a tray and then that resident wants mayo and then I have to go get the mayo and go back, then the tray the kitchen has scooped up is sitting there getting cold. Surveyors asked CNA if she felt this was something she should have reported. CNA M indicated, probably, now that I'm saying it out loud. Example 2: On 3/26/25 at 8:32 AM, Surveyor received a test tray after both dining rooms and all hall trays had been served on the 3rd floor. (Of note, the plates for the room trays are set directly onto the tray and are covered by a plastic cover). Surveyor took the temperatures of the food that was served, including scrambled eggs, sausage links, oatmeal, milk and coffee. Surveyor noted that several of the items were in the temperature danger zone, including the scrambled eggs (temperature of 115.3 degrees F (Fahrenheit), which also tasted cold), sausage links (temperature of 91.6 degrees F), and milk (temperature of 45.4 degrees F). On 3/26/25 at 8:54 AM, Surveyor interviewed DM E (Dietary Manager). Surveyor asked DM E if she would expect the food that is served to be at the desired temperatures. DM E stated that the hot foods are expected to be 165 degrees F when they are brought up from the kitchen and placed in the steam table. Surveyor asked DM E if the eggs were served at a safe temperature at 115 degrees F. DM E replied she would have to look at the palatability of the eggs. Surveyor asked DM E about the safety of milk served at 45 degrees F. DM E stated that milk should be 41 degrees F or lower and that they had it in a tray of ice to keep it cold. The facility failed to ensure that each resident received food and drink that is palatable and at a safe and appetizing temperature.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure that all alleged violations involving abuse, neglect, exploi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment are reported immediately, but no later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse to the appropriate agencies for 5 of 5 allegations involving residents (R46, R146, R6, and R3) and 2 of 3 supplemental residents (R18, R19) and failed to implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime. During a NOC (night) shift on 11/28/24 to 11/29/24, CNA H (Certified Nursing Assistant) heard R46 calling for help. CNA H (Certified Nursing Assistant) observed R46 to be bright red and shaking with fresh blood on his right forearm (from a skin tear) and bedding. R46 stated, CNA F (Certified Nursing Assistant) and LPN G (Licensed Practical Nurse), both agency staff, wouldn't let him get up and held his hands down. On 11/29/24 at 1:54 AM, CNA H called NHA A (Nursing Home Administrator) and left a a voicemail message regarding the incident. NHA A did not hear the phone ring or get the message until after the NOC shift was done and AM shift came on duty. CNA H did not continue trying to reach NHA A directly to immediately report the allegation of abuse. Therefore, the allegation of abuse was not reported timely. R146 reported an allegation of abuse that was not reported to the NHA, and other officials within two hours of discovery. Facility was aware of family member threatening to take R6's art supplies away, and did not report this allegation to the state agency or law enforcement. R18, R19, R6, and R3 reported neglect allegations to staff, including the former Social Worker and NHA A (Nursing Home Administrator), but was not reported to the state agency or law enforcement. Evidenced by: The facility's policy, Abuse, Neglect, Exploitation or Misappropriation - Reporting and Investigating, states, in part, as follows: Reporting Allegations to the Administrator and Authorities: If resident abuse, neglect, exploitation, misappropriation of resident property or injury of unknown source is suspected, the suspicion must be reported immediately to the administrator and to other officials according to state law. Immediately is defined as: within two hours of an allegation involving abuse or result in serious bodily injury . The State Operations Manual under F600 states in part; §483.12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This includes but is not limited to freedom from corporal punishment, involuntary seclusion and any physical or chemical restraint not required to treat the resident's medical symptoms. §483.12(a) The facility must-§483.12(a)(1) Not use verbal, mental, sexual, or physical abuse, corporal punishment, or involuntary seclusion. Example 1 R46's Minimum Data Set (MDS) dated [DATE], indicates R46 scored 11 out of 15 on his Brief Interview for Mental Status (BIMS) indicating he is moderately cognitively impaired. R46 requires extensive assist of 2 for transferring, dressing, toileting, and hygiene. R46 was admitted to the facility 10/4/21 with diagnoses including, but not limited to, as follows: dementia (a group of thinking and social symptoms that interferes with daily functioning), generalized anxiety disorder (severe, ongoing anxiety that interferes with daily activities), major depressive disorder (persistent low mood, loss of interest or pleasure that significantly interferes with daily functioning) and low back pain. R46 discharged from the facility 12/10/24 and has since passed away. R46's comprehensive care plan documents, in part, as follows: (Date Initiated: 10/4/24) Problem: Behavioral Symptoms R46 is combative with cares. Goal: R46 will accept cares e/b (evidenced by) cares being completed on first attempt or reapproach. Approach: .If R46 becomes combative, stop cares, ensure resident is safe, leave the room, and reapproach at a later time. R46's comprehensive care plan documents, in part, as follows: (Date Initiated: 9/12/24) Problem: R46 has hallucinations. R46 had a diagnosis of cerebral infarction, cognitive communication deficit. Goal: R46 will interact appropriately with staff, other residents, and family members. Approach: .(Date Initiated: 11/3/22) Provide safe, quiet, low-stimuli environment. R46's comprehensive care plan documents, in part, as follows: (Date Initiated: 9/12/24) Problem: R46 resists ADL (Activities of Daily Living) assistance at times and can become verbally/physically aggressive towards staff. Frequent refusals to get out of bed for any length of time. Goal: R46 will accept assistance for ADL's w/o (without) exhibiting resistance to care. Resistance to care pattern: verbal/physical aggression towards staff. Approach .(Date Initiated: 10/19/22) Offer resident to play game of solitaire when awake at night. On 11/28/24 NOC shift, the following three (3) people were working together on the floor: CNA H (Certified Nursing Assistant), CNA F (Certified Nursing Assistant-Agency) and LPN G (Licensed Practical Nurse-Agency). For clarification purposes, in the statements below, CNA H is Caucasian; CNA F and LPN G are African American. The police officer did record weights of all staff involved. CNA F is smaller in stature than LPN G. CNA H (Certified Nursing Assistant) documented the following statement: Around 1:45-2:00 AM, I was in the 1st dining room, and I heard help, help, help from R46's room. I went to check on R46 to see what he needed. Once I entered the room, I noticed fresh blood on his right forearm and bedding. I asked R46, What happened? LPN G (Licensed Practical Nurse) followed me into the room, and R46 stated, Get out of my room. LPN G left the room, and I went to find the other CNA, CNA F (Certified Nursing Assistant) who was in the hallway walking towards me. I said to CNA F, Did you see R46's arm? Come here. We both entered the room, and R46 kicked her out. Once CNA F left the room, I wiped his arm with a cold washcloth. The bleeding had stopped, and he said, Thank you for helping me. I phoned the NHA A (Nursing Home Administrator) and left a voicemail at 1:54 AM advising her of the incident. The next time I entered the room was around 3:00 AM, 4:00 AM, 5:00 AM and 6:00 AM. We (meaning CNA H and the accused staff) checked, changed, and repositioned him at 4:30 AM. R46 had no other comments that night. On 3/27/25 at 9:05 AM, Surveyor spoke with NHA A (Nursing Home Administrator). Surveyor asked NHA A, when a residents reports abuse and there is an injury (bruising, bleeding, skin tear) what should staff do. NHA A stated, staff should immediately call me. Surveyor asked NHA A, should residents be protected. NHA A stated, Oh, of course. Surveyor asked NHA A, what time did this incident occur. NHA A stated, around 2:00 AM. Surveyor asked NHA A, how soon should staff report this to you. NHA A stated, immediately. NHA A stated, she found out about it when DON B (Director of Nursing) called her around shift change. NHA A stated, CNA H (Certified Nursing Assistant) called me and left a voicemail message during the night. NHA A stated, staff are not to just just leave me a voicemail and carry on. NHA A stated, CNA H should have called NHA A back again and tried DON B as well. NHA A stated, staff need to keep calling NHA A and DON B until they reach one of them and NHA A and DON B will notify each other. NHA A stated, CNA H is thinking she reported it (by leaving a voicemail message). CNA H was the only other staff member working on the 3rd floor besides CNA F and LPN G. The facility failed to immediately report an allegation of abuse, protect their residents, and immediately educate CNA H and all staff regarding reporting and restraints (physically holding a resident's hands down.) Cross Reference: F600, F610 Example 2 R146 was admitted to the facility on [DATE] with diagnoses that include, in part: Parkinsonism (A group of symptoms, including tremor, bradykinesia (slowed movement), rigidity, and postural instability), Bipolar disease (Brain disorder that causes significant shifts in a person's mood, energy, and activity levels), chronic pain, Muscle wasting and atrophy, Unspecified abnormalities of gait and mobility, and weakness. R146's most recent Minimum Data Set (MDS), target date 3/17/25, indicates a Brief Interview of Mental Status (BIMS) of 5. Indicating that R146 has a severe cognitive impairment. On 3/25/25 at 10:16 AM during the initial screening process, surveyors interviewed R146 who reported that two nurses are horrible. R146 indicated that one of the nurses picked him up and threw him in bed, she just slammed me. R146 indicated it made him feel horrible. R146 also indicated, you should have seen how she was changing my clothes, she just ripped them off. R146 did not remember the name of the person he told, but states he pointed her out to a staff member in the dining room this morning. R146 indicated that he did not feel safe. On 3/25/25 at 11:28 AM surveyor interviewed SW C (Social Worker) and asked if she was assisting residents with eating this morning in the dining room? SW C indicated she assisted R146. Surveyor asked SW C if R146 brought up any concerns to her? SW C indicated R146 didn't initially, but towards the end he mentioned that he thought the girls were being kind of rough with him. SW C indicated she asked R146 how they were rough and R146 said when they were getting him out of bed. SW C indicated that R146 pointed to a CNA that was walking through. Surveyors asked SW C if she reported this to anyone. I didn't report it to NHA A (Nursing Home Administrator) at that time. Surveyor asked SW C if a resident comes to you and says someone was rough with them should that be reported to the NHA when it was brought to your attention. SW C stated yes. On 3/25/25 at 11:37 AM surveyor interviewed NHA A and asked if any concerns had been brought to her today regarding R146. NHA A reported when she was in the conference room downstairs, she heard rumblings that R146 said a staff member was rough with him. Surveyor asked NHA A when she first was made aware of this allegation. NHA A indicated around 11:00 am. Surveyor asked NHA A what time R146 would have been eating breakfast and she indicated 8:15 AM. Surveyor reviewed interviews obtained from R146 and SW C with NHA A. Surveyor asked NHA A if SW C should have come to her immediately when R146 brought the concern to her. NHA A replied yes. Example 3: R6 was admitted to the facility on [DATE], with diagnosis that include, in part: heart failure, epilepsy (seizure disorder), generalized anxiety disorder, cerebral infarction (stroke), hypertension (high blood pressure), history of cardiac arrest (heart stops beating), presence of other cardiac implants and grafts. hereditary spastic paraplegia (group of hereditary disorders causing progressive, spinal, spastic leg muscle weakness), MELAS syndrome (genetic disorder causing muscle weakness, seizures and stroke-like episodes), neurogenic bowel (loss of normal bowel function due to a nerve problem), and constipation. R6's Minimum Data Set (MDS), with Assessment Reference Date of 3/12/25, states that R6 has a BIMS (Brief Interview for Mental Status) of 15 out of 15, indicating that R6 is cognitively intact. Section GG indicates R6 utilizes a manual wheelchair and mechanical lift for mobility. GG0115 indicates R6 has impairment on both his right and left lower extremities. GG0130 indicates he is independent for eating, and dependent on staff for toileting hygiene, showering and bathing, and lower body dressing. GG0170 indicates R6 is dependent on staff for rolling left and right, transferring between a chair and a bed, and transferring to a toilet is marked not applicable. Problem: [Resident Name], a former sport reporter and illustrator, requires support to continue pursing his passion for drawing and staying connected to his love of sports. He needs assistance with accessing materials and staying up-to-date on local sports teams' schedules. Problem Start Date: 1/29/25. Approach: To support [Resident's Name]'s passion for sports and art, Activity Aides will check in with him daily to ensure he has all the necessary materials for his drawings. The Activity Director will work with [Resident Name] to create prints of his artwork, using a list of names provided by [Resident Name]. Additionally, the Activity Director will print schedules for [Resident Name]'s favorite local Wisconsin teams, including the Badgers. Packers, and Bucks, to keep him informed about upcoming games. [Resident Name] will also continue to be involved in BINGO activities, serving as the caller twice a week, which brings him joy and fulfillment. By providing [Resident Name] with the support and resources he needs, we aim to foster his continued engagement in his passion for sports and art. Approach Start Date: 1/29/25. On 11/25/24, a Care Conference Note was written that notes FM II (Family member), R6's Daughter, as a participant via phone. This note states, in part: . -issues c (with) refusing to drink -wanted to draw -foot down won't be coming if not getting fluid intake -getting away c (with) it . -Water intake has increased after argument - assuming has[sic] helped c (with) regulated bowels -Will take all drawing stuff away if not drinking water . On 3/31/25 at 11:41 AM, Surveyor was interviewing NHA A and DON B about R6's poor fluid intake. During the interview, NHA A commented that the facility encourages R6 to drink, but R6's family is very concerned about R6's fluid intake and has threatened to take away his art supplies if he doesn't drink more, telling R6 that his art supplies were a privilege. The facility became aware of an allegation of abuse on 11/25/24 during R6's care conference and this allegation was not reported to the State Survey Agency or law enforcement. Example 4: R18 was admitted to the facility on [DATE]. R18's most recent Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 3/22/25, indicates R18 has a Brief Interview of Mental Status (BIMS) score of 13 out of 15, indicating R18 is cognitively intact. On 10/8/24 the facility became aware that R18 had been left in her wheelchair all night without being changed or assisted to bed. The facility completed a grievance form but did not report it to the state agency. On 3/31/25 at 2:49 PM, Surveyor interviewed R18 about the incident that happened on 10/28/24. R18 remembered the incident and stated that nobody put her into bed, and nobody checked on her all night. R18 stated she was tired and scared because she never saw a CNA all night. Example 5: R19 was admitted to the facility on [DATE]. R19's most recent MDS, with an ARD of 1/3/25, indicates R19 has a BIMS score of 10 out of 15, indicating R19 has mild cognitive impairment. On 12/15/24 the facility became aware that R19 had her call light on all night, but that staff had shut her door and not assisted her to get changed from her wet brief. The facility completed a grievance form but did not report it to the state agency. On 3/31/25 at 2:40 PM, Surveyor interviewed R19 about the incident that happened on 12/15/24. R19 remembered the incident and stated that she had her call light on all night and was left in pee all night. R19 stated the CNA closed the door and she felt afraid. R19 said it made her feel terrible, that she was crying, and that she was overwhelmed and angry that they weren't taking care of her, and she had to lay in pee like that all night. Example 6: R6 was admitted to the facility on [DATE]. R6's most recent MDS, with an ARD of 3/12/25, indicates R6 has a BIMS of 15 out of 15, indicating R6 is cognitively intact. On 12/16/24 the facility became aware that R6 had received an enema then was left in his stool for hours without being changed and cleaned up by staff. The facility completed a grievance form but did not report it to the state agency. On 3/31/25 at 2:33 PM, Surveyor interviewed R6 about the incident that happened on 12/16/24. R6 remembered the incident and stated that he had an enema and no one came back in to check or change him. R6 stated that he had a BM (bowel movement) and stayed in it all night, and that he wasn't cleaned up for several hours until the next morning. Example 7: R3 was admitted to the facility on [DATE]. R3's most recent MDS, with an ARD of 1/2/25, indicates R3 has a BIMS of 11 out of 15, indicating R3 has a mild cognitive impairment. On 11/13/24 the facility became aware that R3 stated he had not been changed and then a CNA (Certified Nursing Assistant) entered his room and waved his wet brief in his face. The facility completed a grievance form but did not complete report it to the state agency. On 3/31/25 at 4:24 PM, Surveyor interviewed NHA A about these grievance forms and these incidents. Surveyor asked NHA to read the grievance forms and if they would be considered allegations of abuse. NHA A replied yes, they would be potential neglect allegations. Surveyor asked NHA A if they were reports of potential abuse, had they been thoroughly investigated and reported. NHA A replied that for most of them they followed through on them, but they didn't have a file or documentation on them. NHA A stated that they should have been reported and investigated. NHA A stated that she has learned the hard way to take ownership of abuse allegations and ensure that everything gets done properly. The Facility treated these incidents for R18, R19, R6 and R3 as grievances instead of as abuse allegation; therefore, they did not follow their policy and did not report this accusation of abuse to the state agency. Cross Reference F610.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 6 R46's Minimum Data Set (MDS) dated [DATE], indicates R46 scored 11/15 on his Brief Interview for Mental Status (BIMS)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 6 R46's Minimum Data Set (MDS) dated [DATE], indicates R46 scored 11/15 on his Brief Interview for Mental Status (BIMS) indicating he is moderately cognitively impaired. R46 requires extensive assist of 2 for transferring, dressing, toileting, and hygiene. R46 was admitted to the facility 10/4/21 with diagnoses including, but not limited to, as follows: dementia (a group of thinking and social symptoms that interferes with daily functioning), generalized anxiety disorder (severe, ongoing anxiety that interferes with daily activities), major depressive disorder (persistent low mood, loss of interest or pleasure that significantly interferes with daily functioning) and low back pain. R46 discharged from the facility 12/10/24 and has since passed away. R46's comprehensive care plan documents, in part, as follows: (Date Initiated: 10/4/24) Problem: Behavioral Symptoms R46 is combative with cares. Goal: R46 will accept cares e/b (evidenced by) cares being completed on first attempt or reapproach. Approach: .If R46 becomes combative, stop cares, ensure resident is safe, leave the room, and reapproach at a later time. R46's comprehensive care plan documents, in part, as follows: (Date Initiated: 9/12/24) Problem: R46 has hallucinations. R46 had a diagnosis of cerebral infarction, cognitive communication deficit. Goal: R46 will interact appropriately with staff, other residents, and family members. Approach: .(Date Initiated: 11/3/22) Provide safe, quiet, low-stimuli environment R46's comprehensive care plan documents, in part, as follows: (Date Initiated: 9/12/24) Problem: R46 resists ADL (Activities of Daily Living) assistance at times and can become verbally/physically aggressive towards staff. Frequent refusals to get out of bed for any length of time. Goal: R46 will accept assistance for ADL's w/o (without) exhibiting resistance to care. Resistance to care pattern: verbal/physical aggression towards staff. Approach .(Date Initiated: 10/19/22) Offer resident to play game of solitaire when awake at night. On 11/28/24 NOC shift, the following three (3) people were working together on the floor: CNA H (Certified Nursing Assistant), CNA F (Certified Nursing Assistant-Agency) and LPN G (Licensed Practical Nurse-Agency). For clarification purposes, in the statements below, CNA H is Caucasian; CNA F and LPN G are African American. The police officer did record weights of all staff involved. CNA F is smaller in stature than LPN G. CNA H (Certified Nursing Assistant) documented the following statement: Around 1:45-2:00 AM, I was in the 1st dining room, and I heard help, help, help from R46's room. I went to check on R46 to see what he needed. Once I entered the room, I noticed fresh blood on his right forearm and bedding. I asked R46, What happened? LPN G (Licensed Practical Nurse) followed me into the room, and R46 stated, Get out of my room. LPN G left the room, and I went to find the other CNA, CNA F (Certified Nursing Assistant) who was in the hallway walking towards me. I said to CNA F, Did you see R46's arm? Come here. We both entered the room, and R46 kicked her out. Once CNA F left the room, I wiped his arm with a cold washcloth. The bleeding had stopped, and he said, Thank you for helping me. I phoned the NHA A (Nursing Home Administrator) and left a voicemail at 1:54 AM advising her of the incident. The next time I entered the room was around 3:00 AM, 4:00 AM, 5:00 AM and 6:00 AM. We (meaning CNA H and the accused staff) checked, changed, and repositioned him at 4:30 AM. R46 had no other comments that night. Note, CNA F (Certified Nursing Assistant) and LPN G (Licensed Practical Nurse), the accused staff, continued working with R46 as well as other residents for over 5 hours after R46 made an allegation of abuse. On 3/27/25 at 9:05 AM, Surveyor spoke with NHA A (Nursing Home Administrator). Surveyor asked NHA A, when a residents reports abuse and there is an injury (bruising, bleeding, skin tear) what should staff do. NHA A stated, staff should immediately call me. Surveyor asked NHA A, should residents be protected. NHA A stated, Oh, of course. Surveyor asked NHA A, what time did this incident occur. NHA A stated, around 2:00 AM. Surveyor asked NHA A, how soon should staff report this to you. NHA A stated, immediately. NHA A stated, she found out about it when DON B (Director of Nursing) called me around shift change. NHA A stated, CNA H (Certified Nursing Assistant) called me and left a voicemail message during the night. NHA A stated, she reached out to DON B at 8:15 AM. NHA A stated, staff are not to just just leave me a voicemail and carry on. NHA A stated, she should have called NHA A back again and tried DON B as well. NHA A stated, staff need to keep calling NHA A and DON B until they reach one of them and NHA A and DON B will notify each other. NHA A stated, CNA H is thinking she reported it (by leaving a voicemail message). NHA A stated, CNA F and LPN G should have left the facility immediately. NHA A stated, if CNA H had reached her directly this is what she would have told CNA F and LPN G. Surveyor asked NHA A, is it the facility's responsibility to protect R46 as well as all other residents. NHA A stated, Yes. NHA A stated, CNA H was the only other staff member working on the 3rd floor besides CNA F and LPN G. Surveyor asked NHA A to describe the what occurred. NHA A stated 1st shift came in and noticed R46 had bruising. Surveyor asked NHA A, did you educate staff regarding restraining residents. NHA A stated, no. Surveyor asked NHA A, should you have educated staff regarding not physically restraining residents. NHA A stated, yes. The facility failed to immediately report an allegation of abuse, protect their residents, and immediately educate CNA H and all staff regarding reporting and restraints (physically holding a resident's hands down.) Cross Reference: F600, F609 Example 5 The facility became aware of an allegation of abuse on 11/25/24 during R6's care conference by FM II and the facility did not assess residents, interview residents, take statements, conduct a facility audit, or report this incident to law enforcement. R6 was admitted to the facility on [DATE], with diagnosis that include, in part: heart failure, epilepsy (seizure disorder), generalized anxiety disorder, cerebral infarction (stroke), hypertension (high blood pressure), history of cardiac arrest (heart stops beating), presence of other cardiac implants and grafts. hereditary spastic paraplegia (group of hereditary disorders causing progressive, spinal, spastic leg muscle weakness), MELAS syndrome (genetic disorder causing muscle weakness, seizures and stroke-like episodes), neurogenic bowel (loss of normal bowel function due to a nerve problem), and constipation. R6's Minimum Data Set (MDS), with Assessment Reference Date of 3/12/25, states that R6 has a BIMS (Brief Interview for Mental Status) of 15 out of 15, indicating that R6 is cognitively intact. Section GG indicates R6 utilizes a manual wheelchair and mechanical lift for mobility. GG0115 indicates R6 has impairment on both his right and left lower extremities. GG0130 indicates he is independent for eating, and dependent on staff for toileting hygiene, showering and bathing, and lower body dressing. GG0170 indicates R6 is dependent on staff for rolling left and right, transferring between a chair and a bed, and transferring to a toilet is marked not applicable. On 11/25/24, a Care Conference Note was written that notes FM II, R6's Daughter, as a participant via phone. This note states, in part: . -issues c (with) refusing to drink -wanted to draw -foot down won't be coming if not getting fluid intake -getting away c (with) it . -Water intake has increased after argument - assuming has[sic] helped c (with) regulated bowels -Will take all drawing stuff away if not drinking water . On 3/31/25 at 11:41 AM, Surveyor was interviewing NHA A and DON B about R6's poor fluid intake. During the interview, NHA A commented that the facility encourages R6 to drink, but R6's family is very concerned about R6's fluid intake and has threatened to take away his art supplies if he doesn't drink more, telling R6 that his art supplies were a privilege. No further information was provided regarding an investigation into this incident. Based on interview and record review, the facility did not ensure that in response to allegations of abuse, neglect, exploitation, or mistreatment, all alleged violations were thoroughly investigated for 3 of 3 sampled residents (R3, R6, R46) and 2 of 3 supplemental residents (R19, R18) reviewed for abuse investigations. On 10/8/24 the facility became aware that R18 had been left in her wheelchair all night without being changed or assisted to bed. The facility completed a grievance form but did not complete a thorough investigation. On 12/15/24 the facility became aware that R19 had her call light on all night, but that staff had shut her door and not assisted her to get changed from her wet brief. The facility completed a grievance form but did not complete a thorough investigation. On 12/16/24 the facility became aware that R6 had received an enema then was left in his stool for hours without being changed and cleaned up by staff. The facility completed a grievance form but did not complete a thorough investigation. On 11/13/24 the facility became aware that R3 stated he had not been changed and then a CNA (Certified Nursing Assistant) entered his room and waved his wet brief in his face. The facility completed a grievance form but did not complete a thorough investigation. The facility became aware of an allegation of abuse on 11/25/24 during R6's care conference by FM II and the facility did not investigate the allegation. During a NOC (night) shift on 11/28/24 to 11/29/24, CNA H (Certified Nursing Assistant) heard R46 calling for help. CNA H (Certified Nursing Assistant) observed R46 to be bright red and shaking with fresh blood on his right forearm (from a skin tear) and bedding. R46 stated, CNA F (Certified Nursing Assistant) and LPN G (Licensed Practical Nurse), both agency staff, wouldn't let him get up and held his hands down. This allegation was not thoroughly investigated and the facility did not provide training to staff regarding physically restraining residents to ensure this does not occur again. Evidenced by: Facility policy entitled Abuse, Neglect, Exploitation or Misappropriation - Reporting and Investigating, dated 2001, with Revision Date of September 2023, states, in part: Policy Statement: All reports of resident abuse . neglect, exploitation, or theft . are to be reported to local, state, and federal agencies . and thoroughly investigated by facility management. Findings of all investigations are documented and reported . Reporting Allegations to the Administrator and Authorities: . 6. Upon receiving any allegations of abuse, neglect . the administrator is responsible for determining what actions (if any) are needed for the protection of the residents . Investigating Allegations: 1. All allegations are thoroughly investigated. The administrator initiates investigations . 7. The individual conduction the investigation as a minimum: a. reviews the documentation and evidence; reviews the resident's medical record to determine the resident's physical and cognitive status at the time of the incident and since the incident; c. observes the alleged victim, including his or her interactions with staff and other residents' d. interviews the person(s) reporting the incident; e. interviews any witnesses to the incident; f. interviews the resident (as medically appropriate) or the resident's representative; g. interviews the resident's attending physician as needed to determine the resident's condition; h. interviews staff members (on all shifts) who have had contact with the resident during the period of the alleged incident; i. interviews the resident's roommate, family members and visitors; j. interviews other residents to whom the accused employee provides care or services; k. reviews all events leading up to the alleged incident; and l. documents the investigation completely and thoroughly . Example 1: R18 was admitted to the facility on [DATE]. R18's most recent Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 3/22/25, indicates R18 has a Brief Interview of Mental Status (BIMS) score of 13 out of 15, indicating R18 is cognitively intact. R18's Basic CNA (Certified Nursing Assistant) Care Plan, dated 7/5/24 states, in part: Transfers: EZ Stand (a stand assist device) with assist of 2, use Hoyer (a mobile lift service) with 2 assist on PM (evening) shift. Mobility: WC (wheelchair) for mobility. Encourage to propel short distances. Staff to assist as needed. Dressing: Extensive assist of 1 with UB (upper body) dressing and hygiene. Assist of 1 to complete LB (lower body) dressing and hygiene . Prompted toileting with AM/PM (morning/evening) cares, rounds and PRN (as needed). On 10/28/24, the facility became aware of an allegation of abuse involving R18. A Grievance Form was completed that indicates the following, Nature of the Concern: [Resident Name] states that nobody came to check on her all night. She said that nobody put her in her bed. [Resident Name] was very distraught, tired, wet and wanted to get in bed. Witness account by HM O (Housekeeping Manager) states: I arrived on the 3rd floor at approximately 4:10 AM. [Resident Name] was in her wheelchair in the doorway of her room and she was crying. She told me that nobody put her to bed or checked on her all night. She was very distraught and asked what she did wrong because they wouldn't help her. She said she was tired and sitting in her pee and needed to get to bed. I found the nurse, she said she was too busy to notice she was never put to bed. I got the 2 CNA's and they said they had never seen [Resident Name] before. I told the CNA's to get her cleaned up and in bed. Investigation: Resident stated she was not put into bed until very early this morning. Resident upset that she was left up late, missed breakfast, and missed some activities. Resident was happy that HM O helped her and got staff to get her into bed. Resolution: Education and more frequent rounds. Review and update care plans. Follow-up: No further concerns. The Grievance Form was signed by NHA A (Nursing Home Administrator). On 3/31/25 at 2:49 PM, Surveyor interviewed R18 about the incident that happened on 10/28/24. R18 remembered the incident and stated that nobody put her into bed, and nobody checked on her all night. R18 stated she was tired and scared because she never saw a CNA all night. The facility did not follow their abuse policy to complete a thorough investigation, as no other residents or staff members were interviewed to identify any further abuse or neglect. Example 2: R19 was admitted to the facility on [DATE]. R19's most recent MDS, with an ARD of 1/3/25, indicates R19 has a BIMS score of 10 out of 15, indicating R19 has mild cognitive impairment. R19's Basic CNA Care Plan, dated 1/15/25 states, in part: Transfers: 1 assist and 2 WW (wheeled walker). Mobility: Ambulates with 1 assist and 2WW. Dressing: Assist of 1 for UB/LB (upper body/lower body) cares. Toileting: Prompted toileting assist every 2-3 hours. On 12/15/24, the facility became aware of an allegation of abuse involving R19. A Grievance Form was completed that indicates the following, Nature of the Concern: Resident states that she had her call light on all night. She states when the CNA came in, she told her that she was soaked in pee all the way up her back. Resident states that the CNA left the room and shut the door without changing her. Resident states she was scared because the door was shut, and she was angry because she was left to lay in her pee all night. Investigation: Resident upset her needs were not met and her door was shut. Resident did not know the name of the staff member involved and could only tell this writer it was a female staff member. Resolution: Education to staff on rounding and all resident doors are to be open unless cares are being completed. Follow-up: No further concerns expressed by the resident at this time. The Grievance Form was signed by NHA A on 12/17/24. On 3/31/25 at 2:40 PM, Surveyor interviewed R19 about the incident that happened on 12/15/24. R19 remembered the incident and stated that she had her call light on all night and was left in pee all night. R19 stated the CNA closed the door and she felt afraid. R19 said it made her feel terrible, that she was crying, and that she was overwhelmed and angry that they weren't taking care of her, and she had to lay in pee like that all night. The facility did not follow their abuse policy to complete a thorough investigation, as no other residents or staff members were interviewed to identify any further abuse or neglect. Example 3: R6 was admitted to the facility on [DATE]. R6's most recent MDS, with an ARD of 3/12/25, indicates R6 has a BIMS of 15 out of 15, indicating R6 is cognitively intact. R6's Basic CNA Care Plan, dated 9/13/24 states, in part: Transfers: 2 assist and Hoyer. Mobility: Propels self in WC. Dressing and Toileting: Extensive assist with hygiene and dressing. Supra pubic catheter. Incontinent of bowel. Provide incontinence care after each incontinent episode. On 12/16/24 the facility became aware of an allegation of abuse involving R6. A Grievance Form was completed that indicated the following, Nature of the Concern: Resident was given a suppository or enema and no one came back in to check on him. Resident states he had a BM (bowel movement) and was not changed until the AM shift when the aide came in to get him ready for breakfast. Investigation: Resident states after receiving an enema he was not checked on or changed until AM shift came in to get him ready for breakfast. Resolution: Resident care plan updated. Follow-up: No further concerns from resident at this time. The Grievance Form was signed by NHA A on 12/20/24. On 3/31/25 at 2:33 PM, Surveyor interviewed R6 about the incident that happened on 12/16/24. R6 remembered the incident and stated that he had an enema and no one came back in to check or change him. R6 stated that he had a BM and stayed in it all night, and that he wasn't cleaned up for several hours until the next morning. The facility did not follow their abuse policy to complete a thorough investigation, as no other residents or staff members were interviewed to identify any further abuse or neglect. Example 4: R3 was admitted to the facility on [DATE]. R3's most recent MDS, with an ARD of 1/2/25, indicates R3 has a BIMS of 11 out of 15, indicating R3 has a mild cognitive impairment. R3's diagnoses include, in part: Type 2 diabetes mellitus with diabetic chronic kidney disease, Chronic Obstructive Pulmonary Disease (COPD), Constipation, Essential hypertension, Pain unspecified, Generalized anxiety disorder, Unspecified dementia with anxiety, Depression unspecified, Low back pain, Personal history of neoplasm of the skin, Chronic kidney disease stage 3, Functional urinary incontinence, Chronic instability of left knee, Pain in left knee, Unspecified congestive heart failure. R3's Basic CNA Care Plan, dated 3/16/25 states, in part: Transfers: Hoyer transfer with 2 assist. Mobility: WC for mobility staff to assist. Toileting: Has agreed to use bedpan/urinal for toileting needs. Offer assistance every 2-3 hours and PRN providing peri-care and assist with clothing management. Dressing: Minimum assist of 1 for UB (upper body) and Max assist for LB (lower body) and with toileting cares. On 11/13/24 the facility became aware of an allegation of abuse involving R3. A Grievance Form was completed that indicated the following, Nature of the Concern: Resident states a group of 3 girls turned him in bed but did not change his brief. Resident states that he called a nurse down to his room and told the nurse he had not been changed. A CNA came back to his room and put the wet brief in his face, per resident. Investigation: Resident states he was helped in bed by 3 girls but his brief was not changed. Resident called the nurse down to his room and told her he had not been changed, per resident. A CNA came in and put the wet brief in his face and said, Look! I wouldn't not change you. Resident was asked to describe the CNA. Resident stated she ha a lot of hair on top of her head. Resolution: Agency CNA DNR (Do Not Return). Follow-up: No further concerns from resident. The Grievance Form was signed by NHA A on 11/15/24. On 3/31/25 at 3:56 PM, Surveyor interviewed SW C (Social Worker) who is the facility Grievance Officer. SW C stated that she had only been working at the facility since January and had no knowledge of the events involving R18, R19, R6, or R3. Surveyor asked SW C to read the grievance forms for these incidents. SW C read the forms and stated that in her opinion she would consider these incidents as allegations of potential abuse, and she would have wanted to investigate them if she was the Grievance Officer at that time. SW C states that if a resident reports a grievance of any kind, she starts an investigation by speaking to the resident, the staff on the floor, and the previous shift. Surveyor asked SW C if she follows up with the resident after the investigation. SW C stated yes, she follows up with the resident after she completes her investigation and gives them a status update as well as what the resolution is. SW C ensures that the resident is satisfied with that solution. On 3/31/25 at 4:24 PM, Surveyor interviewed NHA A about these grievance forms and these incidents. Surveyor asked NHA to read the grievance forms and if they would be considered allegations of abuse. NHA A replied yes, they would be potential neglect allegations. Surveyor asked NHA A if they were reports of potential abuse, had they been thoroughly investigated. NHA A replied that for most of them they followed through on them, but they didn't have a file or documentation on them. NHA A stated that they should have been reported and investigated. NHA A stated that she has learned the hard way to take ownership of abuse allegations and ensure that everything gets done properly. The facility did not follow their abuse policy to complete a thorough investigation, as no other residents or staff members were interviewed to identify any further abuse or neglect. Cross Reference F609.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Example 3 The undated facility policy, Department of Dietary Infection Control: Steam Kettle, indicates, in part: Policy: The steam kettle shall be cleaned after each period of use by designated Dieta...

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Example 3 The undated facility policy, Department of Dietary Infection Control: Steam Kettle, indicates, in part: Policy: The steam kettle shall be cleaned after each period of use by designated Dietary personnel . The facility policy, Department of Dietary Infection Control: Convection Oven, without an implementation or revision date, indicates, in part: Policy: The convection oven shall be cleaned monthly or if a spill by the cook . On 3/24/25 at 8:49 AM, Surveyor completed the initial kitchen tour with DM E (Dietary Manager). Surveyor observed debris on the inside of the baking convection oven and the cooks convection oven. Both ovens were observed to have dried matter on the front portion of the ovens under where the doors close. DM E indicated that she felt these ovens needed to be cleaned and that they are supposed to be cleaned monthly. Surveyor observed a white substance on the inside and outside of the steam kettle and on the floor by the steam kettle. DM E Indicated the steam kettle should be cleaned daily when they use it. DM E indicated she felt if it was being cleaned at that frequency it would not have this much build up and needed to be cleaned. Surveyor observed the ice machine (located by the clean dish area) to have a white substance build up on the right outer side of the machine. DM E indicated that any build up should be cleaned by staff between maintenance cleanings and that this needed to be cleaned. DM E indicated there is not a log for when the ice machine should be cleaned. On 3/27/25 at 2:22 PM Surveyors interviewed DM E and requested cleaning policies for the ovens and steam kettle. DM E indicated she had a cleaning schedule that indicates which person should be doing which cleaning. Of note, cleaning logs that were provided did not list ovens or the steam kettle. Example 4 On 3/24/25 at 12:20 PM, Surveyors observed clip boards on the 2nd floor refrigerator in the kitchenette nearest the elevators. A sign observed on the refrigerator indicates it is for resident items. The March 2025 Fridge/Freezer temperature log has temperatures documented on March 1st and on March 18th - 23rd. The February 2025 Fridge/Freezer log has temperatures documented for February 5th, 6th, and 10th. On 3/24/25 at 1:51 PM, Surveyors interviewed CNA N who indicated she thought the refrigerator was only being used for things residents bring in, like soda. Surveyors observed the inside of the refrigerator/freezer with CNA N. CNA N confirmed the fast food bag and an unopened bottle of soda noted in the refrigerator belong to residents. CNA N indicated the kitchen staff is responsible for monitoring and documenting temperatures of the fridge and freezer. On 3/26/25 at 4:38 PM, Surveyors interviewed NHA A (Nursing Home Administrator) and reviewed the temperature logs referenced above. NHA A indicated she would expect the temperature log to be filled out completely for all dates. On 3/27/25 at 2:22 PM Surveyor reviewed the temperature logs with DM E who indicated the temperatures should have been monitored by the kitchen staff and recorded. Example 2: On 3/24/25 at 12:15, Surveyor was observing dining on the 3rd floor. Surveyor observed a gallon of milk placed on a cart, not on ice or device to keep the milk at a safe temperature. On 3/24/25 at 12:42, Surveyor observed staff start to return the milk to a refrigerator. Surveyor asked DM E to take the temperature of the milk at that point. DM E showed Surveyor the thermometer, which showed 44F (Fahrenheit). Surveyor asked DM E what temperature the milk should be at. DM E indicates milk should be at 40F or below. DM E then indicated she would be disposing of the milk as it had reached an unsafe temperature. The facility did not distribute and serve food in accordance with professional standards for food service safety. Based on observation, interview and record review, the facility did not distribute and serve food in accordance with professional standards for food service safety. This has the potential to affect all 45 residents. Facility staff were observed touching multiple items in the kitchenette while serving and handling food without changing gloves or performing proper hand hygiene. Cook D was observed dishing up lunch from the steam table with gloves on, stepping away from the steam table, touching other surfaces in the kitchenette, returning to the steam table for meal plating and touching ready to eat foods while wearing the same pair of gloves. Surveyor observed visible build on and debris in two ovens. Surveyor observed a visible white substance on inside and outside of a steam kettle. Surveyor observed a visible white substance on the outside of an ice machine. Surveyors observed a refrigerator containing resident food and drink in a kitchenette on 2nd floor without daily temperature monitoring being completed. Evidenced by: Facility policy, entitled Handwashing/Hand Hygiene, dated 2021 with Revision Date of October 2023, includes in part, Policy Statement: This facility considers hand hygiene the primary means to prevent the spread of healthcare-associated infections. Administrative Practices to Promote Hand Hygiene: 1. All personnel are trained and regularly in-serviced on the importance of hand hygiene in preventing the transmission of healthcare-associated infections. 2. All personnel are expected to adhere to hand hygiene policies and practices to help prevent the spread of infections to other personnel, residents, and visitors .Indications for Hand Hygiene: 1. Hand hygiene is indicated . g. immediately after glove removal .5. The use of gloves does not replace hand washing/hand hygiene . Example 1: On 3/26/25 at 7:44 AM, Surveyor observed [NAME] D wearing disposable gloves during meal service. Surveyor observed [NAME] D dishing up food at the steam table, stepping away from the steam table, opening the refrigerator door to remove a can of Sun Drop for a resident, then touching bread to make toast for the breakfast service. [NAME] D touched the bread, the toast lever, and the toast coming out of the toaster without changing gloves or performing hand hygiene. On 3/26/25 at 8:36 AM, Surveyor interviewed [NAME] D who indicated they had received annual education about hand hygiene and food safety, as well as periodic refresher training's throughout the year. Surveyor asked [NAME] D when hand hygiene should be performed. [NAME] D stated before entering the kitchenette to start meal service. Surveyor asked [NAME] D if gloves should be changed, and hand hygiene performed before touching ready to eat foods. [NAME] D replied yes, you should wash hands or change gloves before touching ready to eat foods. Surveyor asked [NAME] D if she had missed an opportunity for hand hygiene during meal service. [NAME] D replied no, that she had not left the kitchenette at all during meal service. Surveyor asked how often the common surfaces in the kitchenette were sanitized such as door handles. [NAME] D stated they are cleaned daily. Surveyor asked [NAME] D if cross contamination could occur if the kitchen staff were touching common surfaces and then touching food such as bread to make toast without changing gloves or performing hand hygiene. [NAME] D replied yes. On 3/26/25 at 8:44 AM, Surveyor interviewed DM E (Dietary Manager). Surveyor asked DM E when she would expect staff to perform hand hygiene or change gloves. DM E indicated that she would expect staff to perform hand hygiene before they start to dish up food, anytime they leave the kitchenette, or if they are touching food in between. Surveyor asked DM E if staff should change gloves or perform hand hygiene before touching ready to eat items such as bread. DM E stated that if they were wearing gloves no because there was no bare hand contact. Surveyor asked DM E should the staff change gloves or perform hand hygiene if they had touched surfaces such as door handles and before touching bread. DM E stated yes, if they had touched any door handles or surfaces then staff need to change gloves before they touch food again. Facility staff failed to perform proper hand hygiene, causing a risk for cross contamination by touching multiple surface areas in the kitchen then touching ready to eat foods.
May 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to immediately consult with a physician when needed to alter treatment...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to immediately consult with a physician when needed to alter treatment for 1 resident (R2) of 4 sampled residents. During a transfer with the EZ stand, the strap/belt to the EZ stand hit R2 in the left eye causing discomfort. Physician was not notified immediately. Facility did not investigate this incident. Evidenced by: The facility policy, entitled Notification of Changes Policy, undated, states, in part: PURPOSE: The facility shall promptly notify the resident and/or the resident representative and his or her physician or delegate of changes in the resident's condition or status in order to obtain orders for appropriate treatment and monitoring and promote the resident's right to make choices about treatment and care preferences. PROCEDURE: 1. The nurse will immediately notify the resident, resident's physician and the resident representative(s) for the following . a. An accident involving the resident, which results in injury and has the potential for requiring physician intervention . 2. The nurse will notify the resident, resident's physician and the resident representative(s) for non-immediate changes of condition on the shift the change occurs unless otherwise directed by the physician. 3. Document the notification and record any new orders in the resident's medical record . The facility policy, entitled Change in a Resident's Condition or Status dated February 2021, states, in part: Policy Interpretation and Implementation: 1. The nurse will notify the resident's attending physician or physician on call when there has been a(an): a. accident or incident involving the resident . 5. Except in medical emergencies, notifications will be made within twenty-four (24) hours of a change occurring in the resident's medical/mental condition or status . R2 was admitted to the facility on [DATE], and has diagnoses that include degeneration of macula, unspecified eye (a common condition that's a leading cause of vision loss in older adults), dry eye syndrome of bilateral lacrimal glands (dry eyes that occurs when tears aren't able to provide adequate moisture), type 2 diabetes mellitus (long term condition in which the body has trouble controlling blood sugar and using it for energy) with diabetic chronic kidney disease (long term condition that occurs when the kidneys are damaged and can't filter blood properly). R2's Quarterly Minimum Data Set (MDS) assessment dated [DATE] shows R2 has a Brief Interview of Mental Status (BIMS) score of 12 indicating R2 has moderate cognitive impairment. R2's Certified Nursing Assistant (CNA) Care Plan shows R2 transfers with 2 assist with an EZ stand (mechanical lift). R2's May Physician Orders dated 4/30/24, state, in part: Start Date: 3/7/23 End Date: Open Ended Refresh Tears 1-2 gtts (drops) QID (four times a day) in both eyes . [Dx (diagnosis): Dry Eye Syndrome of bilateral lacrimal glands .] Start Date: 5/17/24 End Date: 5/22/24 - Tobramycin-Dexamethasone drops, suspension; 0.3-0.1 %; amount:1 drop; ophthalmic (eye). Special Instructions: 1 drop into left eye 3 times daily due to swelling. [DX: Drusen (degenerative) of macula, unspecified eye] Start Date: 5/18/24 End Date: 5/30/24 - Maxitrol (neomycin-polmyxin b-dexameth) drops, suspension; 3.5 mg(milligrams)/mL(milliliters) - 0.1%; amount: 1 drop left eye . Special Instructions: 1 drop in left eye TID (three times a day). [DX: Secondary corneal edema, left eye] . R2's progress notes include: 5/13/24 6:53 PM - Pt (patient) states after using EZ stand, belt hit left eye, no redness, bruising, or swelling noted, skin remains intact . Pt wants daughter called to come in, VM (voicemail) left by nurse to daughter reporting resident would like to see her tonight - daughter informed of left eye incident reported by resident. Awaiting daughter's return call . 5/16/24 4:39PM - .Resident . concerned about his eyes. Resident informed that he goes to an eye appointment later today. 5/16/24 5:55 pm - R2 back from (eye dr office name) general visit with eye dr., NNO (no new orders). Next visit 5/22/24 at 2:45 PM . Note: The facility did not notify MD of the belt hitting R2's eye until 5/16/24 eye appointment. R2's office visit note from (eye dr appointment) dated 5/30/24, states, in part: Reason for Visit: Red Eye - Got hit in the left eye 3 nights ago by accident, like a heavy rubber with a small ball attached to it, was being transferred - left eye itchy - no pain - pain - 0 - said it doesn't feel right, like the lid wants to close . Ordered Prescriptions: tobramycin-dexamethasone (TOBRADEX) 0.3-0.1% Ophthalmic drops, suspension. Indications: ocular inflammation Place 1 drop in left eye 3 times daily . Start Date: 5/16/24 . HPI (history of present illness): he is here today due to being hit in the left eye with a heavy rubber stop with a rubber ball attached to it, it is attached to the instrument that was used to transfer him, a caregiver was pulling on it to transfer him and it snapped back and hit him, it did not hurt it felt numb, had some redness the next day, he wants to keep his eye closed but denies pain, no vision changed, no veil or curtain no flashes of light . Impression: 1. Nonexudative age-related macular degeneration, bilateral, early dry stage. 2. Corneal edema of left eye . On 5/30/24 at 9:25 AM, Surveyor interviewed R2. R2 indicated approximately three weeks ago during a transfer with the EZ stand the cord got caught under the wheel. The cord got pulled loose and it struck him in the left eye. R2 indicated he requested to go to the hospital four (4) times, but it fell on deaf ears. R2 indicated he was told the facility could not get a hold of daughter. R2 indicated he did not see the physician until three days after the incident occurred. On 5/30/24 at 10:20AM, Surveyor interviewed RD C (R2's daughter). RD C indicated facility left a message at 7:30 PM on 5/13/24 regarding the incident with the strap hitting R2 in the left eye. RD C did not get the message until 11:45 PM. RD C indicated the next day, 5/14/24, RD C spoke with the appointment scheduler and requested an eye appointment be scheduled. RD C indicated R2's eye was swollen. RD C indicated R2 should have been sent to the hospital right when it happened. On 5/16/24, R2 saw the eye doctor and was ordered antibiotic eye drops with a numbing agent to help with the pain. RD C indicated R2 had requested to go to the hospital at the time of the incident but was not sent. On 5/30/24 at 1:40 PM, Surveyor interviewed LPN D (Licensed Practical Nurse) and asked LPN D what she knew regarding an incident with R2, the EZ stand transfer, and being hit in the eye with the EZ stand belt. LPN D indicated R2 told her about the incident some time after it occurred. R2 reported the EZ stand belt had clipped his left eye while being transferred back into the wheelchair. LPN D indicated R2 reported left eye was irritated. LPN D indicated she left a message for RD C (Resident Daughter) regarding the incident. Surveyor asked if the physician was notified, and LPN D indicated no because she was waiting for RD C to phone back. Surveyor asked LPN D what the process is when an incident like this occurs. LPN D indicated an incident report should be completed and family and physician should be updated. Surveyor asked LPN D if she completed an incident report and LPN D indicated no and she should have. Surveyor asked LPN D if physician should have been updated with the incident that evening and LPN D indicated yes. Surveyor asked if LPN D reported the incident to DON B (Director of Nursing,) Nurse Manager, or NHA A (Nursing Home Administrator,) and LPN D indicated no. On 5/30/24 at 5:04 PM, Surveyor interviewed DON B (Director of Nursing) and asked if she was aware of an incident that occurred on 5/13/24 with R2, the EZ stand belt and R2 being struck in the left eye with the belt. DON B indicated no. DON B indicated the Assistant Director of Nursing notified her at some time, but she could not recall when. Surveyor asked DON B what is the process for when an incident like this occurs. DON B indicated an incident report is to be completed, physician notification, family notification, and RN in charge notification. Surveyor asked DON B if all had been completed with R2's incident on 5/13/24 and DON B indicated no. DON B indicated that is her expectation. Surveyor asked if the physician should have been notified on 5/13/24 when the incident occurred, and DON B indicated yes. Surveyor asked if seeing an eye doctor three days after the incident is acceptable for physician notification and DON B indicated no. DON B indicated the primary physician was not notified at all. Surveyor asked if education was given to staff on transfers and DON B indicated, No, I did not follow up on this one. Surveyor asked if education was provided to nurses on incident reporting and DON B indicated no.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure the provision of pharmaceutical services including procedures ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure the provision of pharmaceutical services including procedures that assure that accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals to meet the needs of each resident for 1 out of 4 sampled residents (R2). R2 did not receive his Tobramycin-dexamethasone eye drops as scheduled on 5/16/24, 5/17/24, and 5/18/24. R2 did not receive his Maxitrol eye drops as scheduled on 5/18/24 and on 5/19/24. Evidenced by: The facility policy, entitled Medication Pass Protocol, dated 01/2018 states in part . 9. Check all medications against the MAR (medication administration record) prior to administration. 10. Ensure medications that are being administered have a physician's order, medications are administered as ordered . 11. Sign out all medications immediately after administration. R2 was admitted to the facility on [DATE] and has diagnoses that include Type 2 Diabetes Mellitus (a long-term condition in which the body has trouble controlling blood sugar and using it for energy), Macular Degeneration unspecified eye (an eye disease that can blur your central vision), and Secondary Corneal Edema left eye (swelling of the cornea that can happen after an injury or infection). R2's Minimum Data Set (MDS) Assessment, dated 4/29/24, shows R2 has a Brief Interview of Mental Status (BIMS) score of 12 indicating R2 is moderately cognitively impaired. R2's Physician Order with start date of 5/16/2024 and no end date indicates: -Tobramycin-dexamethasone (Tobradex) 0.3 - 0.1% Ophthalmic drops, suspension for ocular inflammation. Place 1 drop in left eye three times a day. R2's Physician Order with start date of 5/18/2024 and end date of 5/30/24 indicates: -Maxitrol (neomycin-polymyxin b-dexameth) drops, suspension: 3.5 mg/mL - 10,000 unit/mL - 0.1%; amount: 1 drop left eye, ophthalmic (eye) for secondary corneal edema, left eye. Frequency: three times a day. R2's Medication Administration Record (MAR) for May 2024 shows: -Tobramycin-dexamethasone drops, suspension; 0.3 - 0.1%; amount to administer 1 drop; ophthalmic (eye). Instructions to administer 1 drop into left eye 3 times daily due to swelling. Frequency: three times a day after meals. -Date: 5/16/24 medication not administered. -Date: 5/17/24 at 8:00 AM and 12:00 PM administered. -Date: 5/18/24 medication not administered. Of Note: This medication was on backorder from pharmacy and never received in house per DON B (Director of Nursing). -Maxitrol (neomycin-polymyxin b-dexameth) drops, suspension: 3.5 mg/mL - 10,000 unit/mL - 0.1%; amount to administer: 1 drop left eye, ophthalmic (eye). Frequency: three times a day. -Date: 5/18/24 12:31 PM: Not administered: Drug/Item Unavailable. -Date: 5/18/24 7:16 PM: Not administered: Drug/Item Unavailable. -Date: 5/19/24 12:16 PM: Not administered: Drug/Item Unavailable. Of Note: The 5/18/24 10:29 AM dose, prior to the dates listed above as Drug/Item Unavailable was indicated as given. On 5/18/2024, Resident Progress Note states: Received fax from pharmacy that new eye drop tobradex is on manufacturer backorder. Writer coordinated with pharmacy and (Pharmacy Name) on call to find alternative, maxitrol. Order placed for 1 drop in left eye TID (three times per day). DON B supplied an emailed statement from ADON E (Assistant Director of Nursing) dated 5/30/24 stating in part: an order was placed for Tobradex eye drops 3 times a day to left eye. On 5/17 R2's daughter .mentioned that she had R2's new eye drops sent to the wrong pharmacy. I called and got the prescription transferred to our pharmacy that day. On 5/18 we were informed by the pharmacy that the eye drop, Tobradex, was on back order. I called the eye doctor and asked for an alternative. They were going to call the on-call provider and call me back within an hour. After an hour I heard nothing back and called the pharmacy instead to see if the pharmacist would have an alternative recommendation. He did and Maxitrol was sent that day. On 5/22/24, R2 had a follow-up eye doctor appointment and the eye drops were discontinued . On 5/30/24 at 5:07 PM, Surveyor interviewed DON B (Director of Nursing) who indicated that the Tobradex was ordered by the eye doctor on 5/16/24 but never received, and that the Maxitrol was ordered and received on 5/18/24. Surveyor asked why Tobradex had been signed off as given by staff if it was never received by the facility. DON B again confirmed that Tobradex was never received by the facility and replied that maybe staff got confused with different eye drops that R2 had ordered. Surveyor asked DON B how Maxitrol was signed off as given by staff then later marked in the MAR as being unavailable. DON B replied maybe the staff misplaced it and it couldn't be given, then found it again and gave it. Surveyor asked DON B if it was her expectation that staff follow their policy to check all medications against the MAR and are being given according to physician's order. DON B indicated yes that was her expectation. DON B denied there had any staff education regarding this incident, and indicated she should have completed staff education.
May 2024 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure all alleged violations involving mistreatment, neglect, or abu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure all alleged violations involving mistreatment, neglect, or abuse were reported to the state agency and other officials, and that the residents were protected during the facilities investigation for 1 of 3 abuse investigations reviewed (R2) of a total sample of 3. On 4/20/24 the facility became aware of an allegation by R2 that a Certified Nursing Assistant (CNA) had touched her breasts. This allegation of abuse was not reported to the state agency and other officials and the facility failed to protect other residents during the investigation. This is evidenced by: The Facility policy titled Abuse, Neglect, Exploitation and Misappropriation Prevention Program Policy, revised April 2021, documents in part: Policy Statement -- Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual, or physical abuse, and physical or chemical restraint not required to treat the resident's symptoms. Policy Interpretation and Implementation - The resident abuse, neglect, and exploitation prevention program consists of a facility-wide commitment and resource allocation to support the following objectives: 1. Protect residents from abuse, neglect, exploitation, or misappropriation of property .9. Investigate and report any allegations within timeframes required by federal requirements. 10. Protect residents from any further harm during investigations . R2 was admitted to the facility on [DATE] with diagnoses of, in part, Anxiety Disorder, Unspecified Injury of Head, Other amnesia-Memory Loss, and Muscle wasting and atrophy. On 5/15/24 at approximately 3:30 PM, Surveyors interviewed CNA J (Certified Nursing Assistant). CNA J indicated she was aware of an accusation of abuse that was made by R2 but could not provide an exact date. CNA J indicated she thought it was during rounds that R2 told her That brown boy touched my titties. CNA J indicated she believed R2 was referring to CNA D. CNA J indicated that another CNA was by R2's room door and the two of them told MA K (Medication Aide) and she told them to call DON B (Director of Nursing) or NHA A (Nursing Home Administrator) but could not recall which one for certain. CNA J indicated they got RN E (Registered Nurse) from second floor, and she came to third floor and she took CNA D from the floor. On 5/15/24 at 12:53 PM, Surveyors interviewed CNA D and asked if he had been informed by the facility of any accusations of abuse against him in the last few months. CNA D indicated about a month ago he had been told by RN E that he should come to the second floor as there was an accusation that he tried to touch R2's breast. CNA D indicated he went to the second-floor nurses' station and RN E asked CNA D to write a report of what happened and told him he could stay on the second floor. CNA D indicated that he was not told that he could not care for other residents. CNA D indicated after he became aware of the accusation, he did continue to care for residents, at times independently, on the second floor that night from approximately 7:30 PM or 7:45 PM until he finished his shift at 10:30 PM. On 5/15/24 at 2:53 PM, Surveyor interviewed RN E and asked what she recalled of what happened the night that R2 alleged that CNA D had touched her breast. RN E indicated someone told her that CNA D had to move to her floor on second, so he wasn't working with R2. RN E indicated she was not told that CNA D could not work with other residents on second floor. RN E also indicated that CNA D did care for residents alone on the second floor that night. Surveyors asked RN E if CNA D should have been working alone with residents after the accusation of abuse was made. RN E indicated she felt administration should have said to investigate and send CNA D home, but that she did not have the power to send him home. On 5/15/24 at 2:11 PM, Surveyor interviewed ADON C (Assistant Director of Nursing) and asked if it had been reported to her that R2 alleged that CNA D had touched her breast. ADON C indicated the allegation was reported to her, she thought on 4/20/24. ADON C indicated she received a call from DON B that R2 had said something to a staff member about being touched and that there was a to do on the floor about it and basically it was hard to know what to believe. ADON C indicated that when an accusation of abuse is made it should be reported to the abuse coordinator, which is NHA A. ADON C further indicated that the staff member should have been removed from working with residents until the investigation was done. ADON C indicated this should have been reported to the state agency and potentially the police. On 5/15/24 at 4:20 PM, Surveyors interviewed DON B and NHA A via telephone. DON B indicated an allegation was reported to her that R2 had told a staff member that CNA D wanted to touch her breast, does not recall the exact date, it was on a weekend around 8pm. DON B indicated she contacted NHA A who told her she thought CNA D needed to leave the building and an investigation was started. DON B indicated she contacted RN E and told her that everyone needed to write statements and to remove CNA D from the 3rd floor. DON B indicated she did not inform RN E that CNA D could not work with other residents and told RN E that she needed to stay with CNA D until they figured out what to do. DON B indicated that if a resident alleges that a staff member said they wanted to touch their breasts it is an allegation of abuse and should be reported to the state agency and the police. DON B indicated she was not aware that CNA D was allowed to work independently with residents after the allegation and that he was supposed to stay with RN E. The facility became aware of an allegation of abuse made by R2 and failed to report to state agency and other officials within the regulatory timeframes and failed to protect residents during the investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to thoroughly investigate an accusation of sexual abuse for 1 of 3 res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to thoroughly investigate an accusation of sexual abuse for 1 of 3 residents (R2) reviewed for abuse. On 4/20/24, the facility became aware of a sexual abuse allegation involving R2 and a thorough investigation was not completed. This is evidenced by: The Facility policy titled Abuse, Neglect, Exploitation and Misappropriation Prevention Program Policy, revised April 2021, documents in part: Policy Statement -- Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual, or physical abuse, and physical or chemical restraint not required to treat the resident's symptoms. Policy Interpretation and Implementation - The resident abuse, neglect, and exploitation prevention program consists of a facility-wide commitment and resource allocation to support the following objectives: 1. Protect residents from abuse, neglect, exploitation, or misappropriation of property .8. Identify and investigate all possible incidents of abuse, neglect, mistreatment, or misappropriation of resident property. 9. Investigate and report any allegations within timeframes required by federal requirements. R2 was admitted to the facility on [DATE] with diagnoses of, in part, Anxiety Disorder, Unspecified Injury of Head, Other amnesia-Memory Loss, and Muscle wasting and atrophy. On 4/20/24, the facility was made aware of an allegation of sexual abuse by R2 that CNA D (Certified Nursing Assistant) had touched her breast(s). On 5/15/24 at 1:11 PM, Surveyors interviewed SS I (Social Services) who indicated that she was aware of the allegation made by R2. SS I indicated the day after the allegation was made, on Sunday, she came into the facility and helped gather information. Staff provided written statements and she went around and asked interviewable residents abuse and safety questions. SS I also indicated she knew an investigation was completed and that she had a call out to NHA A (Nursing Home Administrator) to find out where this was in her office. On 5/15/24 at 5:12 PM, SS I provided a soft file for this abuse allegation to Surveyors. Surveyors reviewed the file which included staff statements confirming the allegation that R2 indicated a CNA touched her breast. Ten resident interviews were included on a typed grid. SS I indicated that when she came in on Sunday and interviewed residents, she did not wake anyone who was sleeping or unavailable nor did she do anything for non-interviewable residents. SS I indicated she was not aware of skin checks being completed for signs of abuse for non-interviewable residents. On 5/15/24 at 4:20 PM, Surveyors interviewed DON B (Director of Nursing) and NHA A (Nursing Home Administrator) via telephone. DON B indicated an allegation was reported to her that R2 had told a staff member that CNA D wanted to touch her breast. DON B indicated she contacted NHA A who told her she thought CNA D needed to leave the building and an investigation was started. NHA A indicated witness statements had been completed and that residents were interviewed and that she had just informed SS I where to find them in her office. DON B indicated that they did not perform a skin sweep to examine non-interviewable residents for potential indicators of abuse. There is no specific investigation process that the facility must follow, but the facility must thoroughly collect evidence to allow the Administrator to determine what actions are necessary (if any) for the protection of the residents. The investigation did not include residents that were unable to verbally express abuse concerns.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not implement professional standards of practice to promote...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not implement professional standards of practice to promote healing or prevent pressure injury (PI) development for 1 of 3 residents reviewed for PIs out of a sample of 3 residents (R1). R1 is care planned to be repositioned every two to four hours and facility documentation shows R1 was not being repositioned every two to four hours. Evidenced by: The facility policy, entitled Repositioning, dated 2013, states, in part: . Purpose: The purpose of this procedure is to provide guidelines for the evaluation of resident repositioning needs, to aid in the development of an individualized care plan for repositioning, to promote comfort for all bed- or chair- bound residents and to prevent skin breakdown, promote circulation and provide pressure relief for residents. Preparation: 1. Review the resident's care plan to evaluate for any special needs of the resident . General Guidelines: 1. Repositioning is a common, effective intervention for preventing skin breakdown, promoting circulation, and providing pressure relief . 3. Repositioning is critical for a resident who is immobile or dependent upon staff for repositioning . Interventions: 1. Check the care plan, assignment sheet or the communication system to determine resident's specific positioning needs including special equipment, resident level of participation and the number of staff required to complete the procedure . Documentation: The following information should be recorded in the resident's medical record: 1. The position in which the resident was placed. This may be on a flow sheet. 2. The name and title of the individual who gave the care. 3. Any change in the resident's condition. 4. Any problems or complaints made by the resident related to the procedure. 5. If the resident refused the care and the reason(s) why . Reporting: 1. Notify the supervisor if the resident refuses the procedure. 2. If the resident refuses care, an evaluation of the basis for refusal, and the identification and evaluation of potential alternatives is indicated . The facility policy, entitled Prevention of Pressure Injuries, dated 2020, states, in part: . Purpose: The purpose of this procedure is to provide information regarding identification of pressure injury risk factors and interventions for specific risk factors . Mobility/Repositioning: 1. Reposition all residents with or at risk of pressure injuries on an individualized schedule, as determined by the interdisciplinary care team. 2. Choose a frequency for repositioning based on the resident's risk factors and current clinical practice guidelines . R1 was admitted to the facility on [DATE], and has diagnoses that include MELAS syndrome (a rare genetic disorder that affects the nervous system and muscles), hereditary spastic paraplegia (a group of more than 80 rare or ultra-rare genetic disorders that cause progressive muscle weakness and stiffness in the legs), and immobility syndrome (a condition that causes joint contractures, or stiff and immobilized joints, in the lower extremities of people with paraplegia). R1's Quarterly Minimum Data Set (MDS) assessment, dated 2/16/24, shows that R1 has a Brief Interview of Mental Status (BIMS) score of 15 indicating R1 is cognitively intact. Section GG: Functional Limitation in Range of Motion: Upper extremities- no impairment, Lower extremities- impairment on both sides. Mobility: Sit to lying, lying to sitting, sit to stand and chair/bed to chair transfer R1 is dependent on staff. R1's care plan dated 1/27/21, states, in part: . Problem: Problem Start Date: 1/27/21 Basic CNA (certified nursing assistant) . Approach: Approach Start Date: 7/26/21 Devices: Bariatric WC (wheelchair), EZ stand . Skin: Reposition every two hours. Must be turned at least every 2-4 hours while in bed . Problem: Problem Start Date: 11/18/16 . At risk for alteration in skin integrity r/t (related to) decreased mobility, incontinence of stool and supra pubic catheter use. DX: hereditary spastic paraplegia . Approach: . Approach Date: 2/7/23 Encourage R1 to be up in wheelchair/recliner only 2 hours at a time around meals. Must be turned at least every 2 hours while in bed. CNAs to document positioning schedule and DON (director of nursing) to monitor weekly. (Sheet to run Sunday to Sunday). Edited: 4/22/24 . Approach: Approach Start Date: 11/18/16. Assist with turning and repositioning with nightly rounds . R1's Repositioning Tracker Flow Sheets dated 5/5/24- 5/15/24 shows for the following dates and times R1 was not repositioned: -5/10/24 at 6:00 AM, 8:00 AM, 10:00 AM, 12:00 PM, 2:00 PM, 4:00 PM, 6:00 PM, 8:00 PM, 10:00 PM, 12:00 AM -5/11/24 at 6:00 AM, 8:00 AM, 10:00 AM, 12:00 PM, 12:00 AM, 2:00 AM, 4:00 AM -5/12/24 at 6:00 AM, 8:00 AM, 10:00 AM, 12:00 PM, 2:00 PM, 4:00 PM, 6:00 PM, 8:00 PM, 10:00 PM, 12:00 AM, 2:00 AM, 4:00 AM -5/13/24 at 6:00 AM, 8:00 AM, 10:00 AM, 12:00 PM, 2:00 PM, 4:00 PM, 6:00 PM, 8:00 PM, 10:00 PM, 12:00 AM, 2:00 AM, 4:00 AM -5/14/24 at 6:00 AM, 8:00 AM, 2:00 PM, 4:00 PM, 6:00 PM, 8:00 PM, 10:00 PM, 12:00 AM, 2:00 AM, 4:00 AM -5/15/24 at 6:00 AM, 8:00 AM, 2:00 PM, 4:00 PM, 6:00 PM, 8:00 PM, 10:00 PM, 12:00 AM, 2:00 AM, 4:00 AM. Of note: Aprils Repositioning Tracker flow sheets not provided. On 5/15/24 at 10:18 AM, Surveyor interviewed R1 and asked how often R1 is repositioned. R1 indicated he is to get repositioned every two hours, but he is not. Surveyor asked R1 if there are nights repositioning does not occur and R1 indicated yes. Surveyor asked R1 how often that occurs and R1 could not recall how often but indicated it happens. On 5/14/24 at 2:00 PM, Surveyor interviewed CNA F (Certified Nursing Assistant). CNA F indicated there is paper copies at nurse station to document repositioning on R1. CNA F indicated if R1 refuses repositioning it will be documented on those paper copies. On 5/14/24 at 2:05 PM, Surveyor interviewed CNA G. CNA G indicated for R1 there is a sheet at the nurses' station that repositioning is to be documented on every two hours. CNA G indicated if R1 refuses repositioning it is expected to be documented on that sheet. Surveyor asked if R1 refuses repositioning and CNA G indicated no. On 5/15/24 at 9:50 AM, Surveyor interviewed CNA H and asked what the expectation is for a resident on a turning and repositioning program. CNA H indicated the resident to be repositioned every two hours or whatever the care plan indicates. Surveyor asked if repositioning is to be documented and CNA H indicated yes, there are sheets at nurses' station if a resident is every two-hour repositioning. On 5/15/24 at 4:12 PM, Surveyor interviewed DON B (Director of Nursing) and asked if a resident is care planned to be repositioned every two hours would you expect the repositioning to be done every two hours and documented. DON B indicated yes. Surveyor asked if a resident refuses, should that be documented, and DON B indicated yes. Surveyor asked if R1 is on a two-hour repositioning schedule and DON B indicated yes. Surveyor asked DON B when the facility initiated the repositioning tracker flow sheets for R1, DON B indicated in April. DON B indicated it is her expectation repositioning and resident refusals to be documented on those flow sheets. DON B indicated she educated all nursing staff on those forms and to fill them out and mark any refusals on them. Surveyor asked DON B if she monitors those flow sheets and DON B indicated she saw two of them and did see spots not completed.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not implement its policy and procedure to prevent abuse, ne...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not implement its policy and procedure to prevent abuse, neglect, and mistreatment of residents which had a potential to affect all 13 residents on the unit. The facility did not implement its policy and procedures to safeguard residents by removing CNA D (Certified Nursing Assistant) from patient care when R2 accused CNA D of sexual abuse on 4/20/24. This is evidenced by: The Facility policy titled Abuse, Neglect, Exploitation and Misappropriation Prevention Program Policy, revised April 2021, documents in part: Policy Statement -- Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual, or physical abuse, and physical or chemical restraint not required to treat the resident's symptoms. Policy Interpretation and Implementation - The resident abuse, neglect, and exploitation prevention program consists of a facility-wide commitment and resource allocation to support the following objectives: .10. Protect residents from any further harm during investigations . R2 was admitted to the facility on [DATE] with diagnoses, in part, Anxiety Disorder, Unspecified Injury of Head, Other amnesia-Memory Loss, and Muscle wasting and atrophy. On 4/20/24, the facility was made aware of an allegation of sexual abuse by R2 that CNA D had touched her breast(s). On 5/15/24 at 12:53 PM, Surveyors interviewed CNA D who indicated about a month ago he had been told an accusation had been made that he tried to touch R2's breast. CNA D indicated he was instructed by RN E (Registered Nurse) to leave third floor and come to second floor and stay on second floor. CNA D indicated that he was not told that he could not care for other residents. CNA D indicated after he became aware of the accusation, he did continue to care for residents, at times independently, on the second floor that night from approximately 7:30 PM or 7:45 PM until he finished his shift at 10:30 PM. On 5/15/24 at 2:11 PM, Surveyor interviewed ADON C (Assistant Director of Nursing) who indicated the allegation made by R2 was reported to her. ADON C indicated when an allegation of abuse is made the staff member should have been removed from working with residents until the investigation was done. On 5/15/24 at 4:20 PM, Surveyors interviewed DON B (Director of Nursing) and NHA A (Nursing Home Administrator) via telephone. DON B indicated an allegation was reported to her that R2 had told a staff member that CNA D wanted to touch her breast. DON B indicated she contacted RN E and told her to remove CNA D from the 3rd floor. DON B indicated she did not inform RN E that CNA D could not work with other residents and told RN E that she needed to stay with CNA D until they figured out what to do. DON B indicated she was not aware that CNA D was allowed to work independently with residents after the allegation and that he was supposed to stay with RN E. On 5/15/24 at 5:35PM Surveyor interviewed NHA A via telephone who indicated the facility abuse policy was not followed.
Mar 2024 10 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and policy review the facility did not ensure that each resident was treated with dignity and re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and policy review the facility did not ensure that each resident was treated with dignity and respect for 1 of 17 sampled residents (R347). R347 expressed concerns regarding LPN U (Licensed Practical Nurse) because he does not explain anything to her and LPN U does not knock on R347's door before entering. As evidenced by: The facility's policy. Resident Rights, revised 2/2021, states, in part, as follows: Copies of our resident rights are posted throughout the facility, and a copy is provided to each employee, provider and contracted staff member. In addition, staff will have appropriate in-service training on resident rights prior to having direct- care responsibilities for residents. Orientation and in- service training programs are conducted quarterly to assist our employees in understanding our resident's rights. Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to: a dignified existence; be treated with respect, kindness, and dignity; be free from abuse, neglect, misappropriation of property, and exploitation; be notified of his or her medical condition and of any changes in his or her condition; be informed of, and participate in, his or her care planning and treatment. R347 was admitted on [DATE] with diagnoses that include acute respiratory disease, mitochondrial encephalomyopathy, lactic acidosis, and stroke-like episodes (MELAS; a rare disorder that affects the nervous system and muscles), mild vascular dementia, and epilepsy. R347's Minimum Data Set (MDS) dated [DATE] indicated R347's Brief Interview of Mental Status (BIMS) is 11 out of 15 which is moderately cognitively impaired. On 3/26/24 at 8:58 AM, During initial tour, R347 and husband expressed that a PM nurse does not explain anything he is doing with R347. (Of note: R347's husband relays information for R347 due to difficulties communicating) On 3/27/24 at 3:37 PM, Surveyor observed LPN U enter R347's room without knocking or introducing himself. He asked, R347's husband where is her pain? The husband pointed to the lower back. LPN U pulled her pants down slightly and applied a Lidocaine patch to her back without a word. He took his gloves off and left the room without a word. On 3/28/24 at 10:00 AM, Surveyor spoke to R347 this morning. Surveyor explained to her that Surveyor observed the PM nurse putting a patch on her back Wednesday afternoon. Surveyor noticed that he did not speak to you (R347). Surveyor asked how did that make you feel? R347 replied, not good. He did not put the patch on the right spot on my back, so it did not help. I do not know if he's ever had back pain, it did not help. It did not feel good when he came in and put the patch on. On 3/28/24 at 3:14 PM to 3:20 PM, Surveyor interviewed NHA A (Nursing Home Administrator) regarding resident rights. Surveyor asked if they would expect a nurse to knock on the door or announce who you are before entering a resident's room? NHA A, stated yes, I always would expect them to announce themselves. Surveyor interviewed NHA A. Surveyor asked if they would expect a nurse or caregiver to explain what they are doing or what to expect during a treatment or cares. NHA A stated, yes.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not ensure prompt resolution of all grievances for 1 of 14 residents review...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not ensure prompt resolution of all grievances for 1 of 14 residents reviewed for grievances (R47). Resident Representative N and Resident Representative O indicated they voiced concerns regarding R47's care and stay to facility staff and the facility did not provide any feedback to them about their concerns. Evidenced by: The facility policy, entitled Grievances/Concerns/Complaints, undated, includes It is the policy of the facility that each resident has the right to voice grievances to the facility or other agency or entity that hears grievances without discrimination or reprisal and without fear of discrimination or reprisal. Such grievances include those with respect to care and treatment which has been furnished as well as that which has been not furnished, the behavior of staff, and other residents, and other concerns regarding their stay. The facility will ensure prompt resolution to all grievances, keeping the resident and resident representative informed throughout the investigation and resolution process. The facility grievance process will be overseen by the administrator, grievance official, who will be responsible for receiving and tracking grievances through their conclusion, lead necessary investigations, maintaining the confidentiality of all information associated with grievances, communicate with residents and resident representative throughout the process to resolution and coordinate with other staff and with the state or federal agencies as may be indicated by specific allegations . Procedure: The facility will promote the grievance throughout the organization. This includes: notifying residents of their rights related to grievances as well as educating all those affected by potential grievances or concerns on the facility grievances process, including but not limited to: resident . resident representative . the facility will inform residents and resident representative orally and in writing of their right to make complaints and grievances and the process to do so during admission, readmission, and the care planning process . resident right to obtain a written decision regarding his or her grievance . a grievance or concern can be expressed orally to the grievance official or facility staff or in writing using the grievance form . upon receipt of a grievance or concern the grievance official will review the grievance, determine immediately if the grievance meets a reportable complaint . the facility will strive for a prompt resolution outcome for all grievances or complaints rendered. The grievance official will complete a written response on the grievance resolution response form to the resident or resident representative which includes the date of the grievance, summary of grievance, investigation steps, findings, resolution outcome and actions taken, and date decision was issued . R47 admitted to the facility on [DATE] with diagnoses including: hereditary spastic paraplegia, metabolic encephalopathy, disease of spinal cord, and immobility syndrome. On 3/25/24 at 12:24 PM, Resident Representative N indicated she has voiced concerns regarding R47's care and his room to NHA A (Nursing Home Administrator) and Nurse Manager C without any follow up. These concerns included R47's new bed, staff not repositioning and offloading R47's pressure points, staff not being competent with R47's rare diagnosis, R47 not being able to keep his door open and getting locked inside of his room, R47's Power of Attorney not being contacted when R47 has a change in condition, and the staff using too many layers under R47 and his pressure reducing cushions/mattress. On 3/25/24 at 3:09 PM, Resident Representative O indicated she has voiced concerns to NHA A and to Nurse Manager C regarding R47's room, his door, his call light not being in reach, and staff not turning and repositioning R47 every two hours. Resident Representative O indicated the facility does not provide follow up to her regarding her concerns in writing and sometimes not orally. On 3/26/24 at 9:31 AM, Nurse Manager C indicated Resident Representative O and Resident Representative N have voiced concerns to her regarding R47's door not being able to stay open and getting locked inside of his room and about his new bed and his care. Nurse Manager C indicated she did not use the facility's grievance process for Resident Representative N's and Resident Representative O's concerns, and she should have. On 3/27/24 at 8:41 AM, NHA A indicated Resident Representative N and Resident Representative O voiced concerns to her regarding R47's door, his bed, not being updated on his change in condition, staff not being educated regarding R47's condition, staff not turning and offloading appropriately, R47 not being able to get to his call light, and having too many layers under R47 between him and his pressure reducing mattress and cushion. Surveyor asked NHA A for these grievances. NHA A indicated she should have followed the facility's grievance policy and she has not been documenting these grievances.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that all alleged violations involving abuse, neglect, exploitat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment, are thoroughly investigated for 2 of 5 abuse investigations (R21, R31) reviewed of a total sample of 17 residents. R21 had a resident-to-resident incident that was not investigated. R31 had a resident-to-resident incident that was not investigated. This is evidenced by: The facility's policy and procedure entitled Abuse, Neglect, Exploitation and Misappropriation Prevention Program dated April 2021 documents the following, in part: .1. Protect residents from abuse, neglect, exploitation, or misappropriation of property by anyone including, by not necessarily limited to a. facility staff; b. other residents .8. Identify and investigate all possible incidents of abuse, neglect, mistreatment, or misappropriation of resident property. 9. Investigate and report any allegations within time frames required by Federal requirements. 10. Protect residents from any further harm during investigations . The facility's policy and procedure entitled Resident-to-Resident Altercations dated September 2022 documents the following, in part: .2. Behaviors that provoke a reaction by residents or others include a. verbally aggressive behavior, such as screaming, cursing, bossing around/demanding, insulting to race or ethnic group, intimidating .e. wandering into others. rooms/space .The administrator will report the incident in accordance with the criteria established under Abuse, Neglect, Exploitation or Misappropriation- Reporting and Investigating .4. If two residents are involved in an altercation staff .b. identify what happened, including what might have led to aggressive conduct on the part of the one or more of the individuals involved in the altercation; c. notify each resident's representative and attending physician of the incident .f. make any necessary changes in the care plan approaches to any or all of the involved individuals .j. report incidents, findings, and corrective measures to appropriate agencies as outlined in Abuse, Neglect, Exploitation or Misappropriation- Reporting and Investigating .5. Inquiries concerning resident-to-resident altercations are referred to the director of nursing services or to the administrator. Example 1 R21 is a long-term resident of the facility. Her most recent Minimum Data Set (MDS) dated [DATE] documents a score of 15 on her Brief Interview of Mental Status) which indicates she cognitively intact. On 3/25/24 at 12:06 PM, Surveyor interviewed R21. Surveyor asked R21 if she had any concerns with her neighbors or other residents, R21 stated if we could get rid of the guy next door and the lady in ., we would be good. Surveyor asked R21 if she could explain the issues with these neighbors, R21 explained that the man next door, came into her room swearing four letter words and scared me. Surveyor asked R21 when this occurred, R21 replied a couple of weeks ago. Surveyor asked R21 if this male resident is able to get around on his own, R21 said he wanders in and out of rooms. Surveyor asked R21 how she got him to leave when he had entered her room and scared her, R21 stated the girls heard him yelling at me and came. Surveyor asked R21 if he had come into her room since this incident, R21 stated he rolls in here quite often, he has a couple of times since been in my room but not that bad. Surveyor asked R21 what she means it not that bad, R21 said no yelling or swearing. Surveyor asked R21 if anyone has talked with her about this, R21 stated no one has talked to me about this. The facility did not have an investigation or self-report for this incident. On 3/27/24 at 12:29 PM, Surveyor interviewed SSD I (Social Service Director). Surveyor asked SSD I if she was aware of this incident with R21 and a male resident, SSD I stated no, I was unaware. Surveyor asked SSD I if this should have been investigated, SSD I said yes. On 3/27/24 at 1:20 PM, Surveyor interviewed NHA A (Nursing Home Administrator). Surveyor asked NHA A if there was an investigation into this incident, NHA A stated there is not an investigation into this situation. On 3/28/24 at 8:23 AM, Surveyor interviewed NHA A. Surveyor asked NHA A what she would expect her staff to do in this instance, NHA A stated I'd expect staff to alert me and SSD I. Surveyor asked NHA A if this situation is one that could be self-reported, NHA A said yes, self-reportable. Surveyor asked NHA A if this should have been investigated, NHA A stated yes. Example 2 R31 is a long-term resident of the facility. Her most recent Minimum Data Set (MDS) dated [DATE] documents a score of 15 on her Brief Interview of Mental Status (BIMS) which indicates she cognitively intact. On 3/25/24 at 11:42 AM, Surveyor interviewed R31. Surveyor asked R31 if she had any concerns with her neighbors or other residents, R31 stated a couple of weeks ago when I was at bingo, a female resident was making fun of me because of my weight. Surveyor asked R31 if she knew who this female resident was, R31 said she had seen her before on this floor, but she wasn't sure of her name. Surveyor asked R31 if she told somebody about this, R31 said I told somebody. Surveyor asked R31 who she told, R31 replied the administrator and activities staff. Survey asked R31 what she was told after she reported this, R31 said she was told this particular resident has done this a lot lately. On 3/26/24 at 2:54 PM, Surveyor interviewed R31. Surveyor asked R31 how did that resident make you feel when she talked negatively to you, R31 explained she was sitting at a table doing my latch hook kit, I always have my shirt tucked in, well it must have rode up in back, she said, Your flab is showing. I tried to ignore her, but she said it again and louder this time so everyone could hear it; I felt humiliated, angry, and it made me feel stressed. Surveyor asked R31 if anyone came to talk with her about this incident, R31 said she talked with the Activities Director. The Facility did not have an investigation or self-report for this incident. On 3/27/24 at 12:29 PM, Surveyor interviewed SSD I (Social Service Director). Surveyor asked SSD I if she was aware of an incident at bingo recently with R31 and a female resident; SSD I explained that R31 did tell me that verbally this occurred, we talked through the situation, and I did some counseling. Surveyor asked SSD I if she reported this to NHA A, SSD I said no. Surveyor asked SSD I if this incident should have been investigated, SSD I said I guess I kind of did. Surveyor asked SSD I if there was documentation of this, SSD I replied no. On 3/27/24 at 1:20 PM, Surveyor interviewed NHA A. Surveyor asked NHA A if there was an investigation into this incident, NHA A stated there is not an investigation into this situation. On 3/28/24 at 8:23 AM, Surveyor interviewed NHA A. Surveyor asked NHA A what she would expect her staff to do in this instance, NHA A stated I'd expect staff to alert me and SSD I. Surveyor asked NHA A if this situation is one that could be self-reported, NHA A said yes, self-reportable.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not implement professional standards of practice to promote...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not implement professional standards of practice to promote healing or prevent pressure injury (PI) development for 2 of 3 residents reviewed for PIs out of a sample of 17 residents (R16 and R47). R16 was admitted to facility on 9/28/23 with an unstageable pressure injury (PI) to left lateral foot. R16 did not receive a treatment for PI until 10/5/23. R16's PI was not assessed with measurements or wound description until 10/5/23. R47 is at risk for pressure injury development and Surveyor observed R47 to be sitting in his recliner without a pressure reducing cushion underneath him. Evidenced by: The facility policy entitled Wound Care, with a revision date of October 2010, states, in part: . Purpose: The purpose of this procedure is to provide guidelines for the care of wounds to promote healing . Documentation: The following information should be recorded in the resident's medical record . 2. The date and time wound care was given . 6. All assessment data (i.e., wound bed color, size, drainage, etc.,) obtained when inspecting the wound . The facility policy entitled Prevention of Pressure Injuries, with a revision date of April 2020, states, in part: . Purpose: The purpose of this procedure is to provide information regarding identification of pressure injury risk factors and interventions for specific risk factors . Skin Assessment: 1. Conduct a comprehensive skin assessment upon (or soon after) admission, with each risk assessment, as indicated according to the resident's risk factors, and prior to discharge . Monitoring: 1. Evaluate, report and document potential changes in the skin . The facility's Skin Prevalence Protocol, states, in part: . 9. Skin prevalence findings will be verified by wound nurse on weekly wound rounds which will be the same day skin prevalence concludes . 11. Documentation for findings will include the following: a. Document your findings comprehensively in the Wound Management tab. The Wound Management tool is found under the resident heading . Example 1 R16 admitted to the facility on [DATE] and has diagnoses that include rhabdomyolysis (a breakdown of muscle tissue that releases a damaging protein into the blood), hemiplegia (paralysis of one side of the body) unspecified affecting left nondominant side, and peripheral vascular disease (PVD; systemic disorder that involves the narrowing of peripheral blood vessels). R16's Quarterly Minimum Data Set (MDS) Assessment, dated 1/5/24, shows R16 has a Brief Interview of Mental Status (BIMS) score of 6 indicating R16 has severe cognitive impairment. R16's Care Plan, dated 10/9/23, states, in part: . Problem: Problem Start Date: 10/9/23 admitted with pressure ulcer stage III to left lateral shin and left anterior shin and unstageable ulcer to left foot. Chronic conditions of HTN (Hypertension), HLD (Hyperlipidemia), CAD (coronary artery disease) and CVA (Cerebrovascular Accident) with left hemiparesis. admission DX (diagnosis): acute traumatic rhabdomyolysis after being on ground after fall for 12 hours. Acute on chronic LLE (left lower extremity) PVD. Goal: Long Term Goal Target Date: 4/9/24 Resident's ulcers will heal without complications. Approach: -Approach Start Date:1/11/24 Dietician recommendation: Arginaid bid (a protein supplement given twice a day), 4 ounces (oz) chocolate boost TID (three times a day) mixed with 4 oz milk. Chartable Task in Plan of Care (POC): unchecked. Care Needs sign-off in POC: unchecked Include on profile: unchecked. Discipline: Dietary/Nursing -Approach Start Date: 10/9/23. Assess and record the condition of the skin surrounding the pressure ulcer. Chartable Task in Plan of Care (POC): unchecked. Care Needs sign-off in POC: unchecked Include on profile: unchecked. Discipline: Nursing -Approach Start Date: 10/9/23. Assess the pressure ulcer for location, stage, size (length, width, and depth), pressure/absence of granulation tissue and epithelization with weekly wound rounds. Chartable Task in Plan of Care (POC): unchecked. Care Needs sign-off in POC: unchecked Include on profile: unchecked. Discipline: Nursing -Approach Start Date: 10/9/23. Keep bony prominences from direct contact with one another with use of pillows. Chartable Task in Plan of Care (POC): unchecked. Care Needs sign-off in POC: unchecked Include on profile: unchecked. Discipline: Nursing -Approach Start Date: 10/9/23. Observe and report signs of cellulitis (e.g., localized pain, redness, swelling, tenderness, drainage, fever, chills, malaise, tachycardia, hypotension). Chartable Task in Plan of Care (POC): unchecked. Care Needs sign-off in POC: unchecked Include on profile: unchecked. Discipline: Nursing -Approach Start Date: 10/9/23. Observe and report signs of sepsis (fever, lassitude, or malaise, change in mental status, tachycardia, hypotension, anorexia, nausea, vomiting, diarrhea, headache, lymph node tenderness/enlargement). Chartable Task in Plan of Care (POC): unchecked. Care Needs sign-off in POC: unchecked Include on profile: unchecked. Discipline: Nursing -Approach Start Date: 10/9/23. Prevent or treat pain during dressing changes and debridement by scheduling treatment with use of scheduled and/or PRN analgesics. Chartable Task in Plan of Care (POC): unchecked. Care Needs sign-off in POC: unchecked Include on profile: unchecked. Discipline: Nursing -Approach Start Date: 10/9/23. Treatment: as ordered. Chartable Task in Plan of Care (POC): unchecked. Care Needs sign-off in POC: unchecked Include on profile: unchecked. Discipline: Nursing . Facility Skin Condition on admission sheet, undated, shows R16 has skin issues on front left shin, outer left foot and left lateral and anterior shin. It shows left foot is an unstageable PI, anterior shin is stage 3 PI and left lateral shin is a stage 3 PI. Of note: There is no date on document and no measurements. The facility's wound documentation states, in apart: . Left Foot 10/5/23- Etiology: Pressure Stage- unstageable Necrosis Duration: greater than 10 days Surface Area: 2.25 cm (centimeters) Length: 1.5 cm Width: 1.5 cm Wound Bed Tissue: Granulation Status: First Eval. Primary Dressing: Iodosorb Gel once daily. Secondary Dressing: Gauze Island with border once daily. Recommendations: Off load wound. Reposition per facility protocol. Pressure off-loading boot. % of Granulation Tissue: 30. % of Necrotic Tissue: 70 . Left Foot 10/12/23- Etiology: Pressure. Stage: 4 Duration: greater than 17 days. Surface Area: 2.25cm Length: 1.5 cm Width: 1.5 cm Wound Bed Tissue: Granulation Status: Improved. Primary Dressing: Iodosorb Gel once daily. Secondary Dressing: Gauze Island with border once daily. % of Granulation Tissue: 50. % of Necrotic Tissue: 50 . Of Note: There are no measurements/assessment documentation from admission of 9/28/23 until 10/5/23. R16's Treatment Administration Record (TAR) from 9/28/23 through 10/28/23 shows: -Wound Care: Left outer foot. Clean and apply Iodosorb and bordered gauze. Once a day. Start/End Date: 10/5/23- 10/19/23 (D/C date). -Wound Care: Left outer foot. Clean and apply Medi honey and bordered gauze. Once a day. Start/End Date: 10/19/23-10/26/23 (D/C date) -Wound Care: Left outer foot. Clean and apply Iodosorb and bordered gauze. Once a day. Start/End Date: 10/26/23-11/09/23 (D/C date) Of note: R16 admitted on [DATE] with an unstageable PI to left outer foot with no treatment in place for 7 days. Physician Discharge summary dated [DATE] includes assessment of left lateral foot: -9/24/23 at 8:49AM Wound: Left Lateral Foot . Base: slough, moist, pink (50% slough). Peri wound redness. Edges: open. Length (cm): 1.9 Width (cm): 1.7 . Drainage Characteristics/Odor: serosanguineous, yellow. Drainage Amount: moderate. Wound Cleaning: cleansed with sterile normal saline. Wound Interventions: Medi honey. Debridement Type: Autolytic. Dressing: petroleum-based dressing, foam. peri wound Care: barrier film applied . On 3/26/24 at 8:37 AM, Surveyor observed NP D (Nurse Practitioner) perform R16's wound care to left lateral foot. NP D performed hand hygiene and applied gloves. NP D measured wound at 0.8cm x 0.6cm and described wound as 100% scab with no drainage. Peri wound intact with no pain. NP D removed gloves and performed hand hygiene and applied new gloves. NP D cleansed wound with wound cleanser. NP D applied skin prep to scab and replaced sock. On 3/27/23 at 4:45 PM, Surveyor interviewed NM C (Nurse Manager) and asked if R16 was admitted with PIs. NM C indicated multiple. Surveyor asked NM C if she could find a wound assessment with measurements for R16 on admission. NM C showed Surveyor an admission Skin Assessment that documented left lateral foot PI stage 3. Surveyor noted document undated and asked NM C if this document was dated when it was completed, and NM C indicated no. Surveyor asked how one would know when it was completed, and NM C indicated you wouldn't. Surveyor asked NM C if she could show Surveyor an order for a treatment to R16's left lateral foot PI on admission. NM C indicated there was no order. NM C indicated the first treatment order she could find was on 10/4/23 for Xeroform. Surveyor asked NM C if she would expect a treatment order to be in place for a PI on admission and NM C indicated yes. Surveyor asked NM C if she would expect wound assessment and measurements to be completed on admission for a resident with a PI and NM C indicated yes and she could not show Surveyor it had been completed. Surveyor asked NM C if wound measurements and assessments are to be documented in medical records and NM C indicated yes. Example 2 R47 admitted to the facility on [DATE] with diagnoses including: hereditary spastic paraplegia, metabolic encephalopathy, disease of spinal cord, neurogenic bowel and bladder, neuropathy, heart failure, and immobility syndrome. R47's Braden scale, dated 12/11/23, indicates R47 is a moderate risk for pressure injury development with a score of 13. It is important to not R47 went to the hospital 3/10/24 to 3/15/24 and the facility did not reassess R47 upon his return. R47's Hospital Discharge, dated 3/15/24, does not include description of wounds or an order for treatment. R47's Nurse Notes, dated 3/15/24, include: Mepilex in place to buttock due to stage 1 to 2 pressure injury. Cream applied to buttocks before Mepilex applied . Boots on feet per usual . R47's Comprehensive Care Plan, included: offloading and repositioning every 2 hours . R47's Nurse Notes, dated 3/19/24, include stage 1 pressure injury and shearing to right buttock. Measuring 6.5 cm x 6 cm, 10% smooth red, 90% non-blanchable redness with small amount of serous drainage. Order to cleanse and apply large, bordered foam daily and as needed. R47's Wound Care Assessment, date 3/19/24, includes Patient is new to me . seen today for initial evaluation of buttocks wound. He is lying in bed, no acute distress. He denies any pain currently, no fevers or chills . Skin assessed with notable moisture associated dermatitis and shearing to right buttocks with stage 1 pressure injury as well . continue offloading measures. Foley in place. Continue nutritional support, weekly wound assessment with treatment plan as directed . Right buttock mixed etiology wound primarily moisture associated dermatitis with surrounding stage 1 pressure injury, partial thickness wound measuring 6.5cm x 6.0 cm with 10% smooth red and 90% non-blanchable redness with small serous drainage. Status: New . Plan: Cleanse area, apply a large, bordered foam to be changed daily and as needed. Continue offloading measures . On 3/25/24, from 2:45 PM to 3:45 PM, Surveyor observed R47 to be sitting in his recliner without a pressure reducing cushion underneath him. The recliner was covered in two fleece blankets and the fleece blankets were behind and under R47. During an interview R47 indicated staff do not always place a cushion in his recliner for him to sit on. R47's Nurse Note, dated 3/26/24, includes Superior area is stage 2 measuring 1.8 cm x 5cm x less than 0.1 cm, wound is 90% epithelialization, 10% smooth red with scant serous drainage. Other area measuring 5.5cm x 5cm x less than 0.1 cm. Wound is 90% epithelialization, 10%smooth red with scant serous drainage. Continue current treatment plan. Cleanse and apply large, bordered foam daily and as needed. R47's Wound Care Assessment, dated 3/26/24, includes Patient seen today for wound assessment . Right buttocks moisture associated dermatitis partial thickness wound measuring 5.5 cm x 5,5 cm by less than 0.1 cm with 10% smooth red and 90 % epithelial, scant serous drainage . improved . Plan: cleanse area apply a large, bordered foam to be changed daily and as needed. Continue offloading measures . Stage 1 pressure injury, now a stage 2 superior to moisture associated dermatitis wound. Non-blanchable redness measuring 1.8 cm x 5 cm x less than 0.1 cm, 90% intact skin with non-blanchable redness, 10% smooth red with scant serous drainage . Status: declined area of opening . Plan: cleanse area, cover with large, bordered foam incorporating both wounds . On 3/26/24 at 8:35 AM, Surveyor observed R47 to be lying in bed. Underneath R47 was a bottom sheet and 2 stacked soaker pads. It is important to note the layers between R47 and his pressure reducing air overlay. On 3/27/24 at 10:03 AM, NHA A (Nursing Home Administrator) and Surveyor observed R47's recliner to have the two fleece blankets covering it. NHA A indicated the fleece blankets would hold in moisture and heat and not aide in healing moisture associated dermatitis. NHA A indicated staff are to put R47's cushion in his recliner before seating him in it. On 3/27/24 at 10:20 AM, RN M (Registered Nurse) indicated R47 should have a pressure reducing cushion in his recliner when he is in there and he should not have layers underneath him/between him and his pressure reducing mattress overlay or his cushion while in bed or in recliner. RN M indicated sitting on two fleece blankets could inhibit healing of moisture associated dermatitis. On 3/27/24 at 4:05 PM, Nurse Manager C indicated R47 is to have a cushion while sitting in the wheelchair and the recliner. Nurse Manager C indicated it is not a good idea to have two fleece throws folded under R47 while sitting in his recliner and having layers between him (such as 2 soaker pads and his bottom sheet) and his mattress overlay would make it hard for the mattress overlay to do its job or pressure reduction.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure each resident receives adequate supervision and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure each resident receives adequate supervision and assistance devices to prevent accidents for 1 of 2 resident (R23 and R1 reviewed for supervision and accidents out of a total sample of 17. R23 had 4 falls from admission on [DATE]. The facility did not identify root/cause for falls or implement interventions to prevent falls for R23. R1 has a history of putting non-food items in her mouth R1's comprehensive care plan does not address the need for supervision or placing non-food items in her mouth. Evidenced by: The facility policy entitled Falls, with a revision date of 3/2018, states, in part: . Cause Identification- 1. For an individual who has fallen, the staff and practitioner will begin to try to identify possible causes within 24 hours of the fall . Treatment/Management- 1. Based on the preceding assessment, the staff and physician will identify pertinent interventions to try to prevent subsequent falls and address the risks of clinically significant consequences of falling . The facility policy entitled Assessing Falls and Their Causes, with a revision date of 3/2018, states, in part: . Purpose- The purpose of this procedure is to provide guidelines for assessing a resident after a fall and to assist staff in identifying causes of the fall . Defining Details of Falls: 1. After an observed or probable fall, clarify the details of the fall, such as when the fall occurred and what the individual was trying to do at the time the fall occurred . Identifying Causes of a Fall or Fall Risk: 1. Within 24 hours of a fall, begin to try to identify possible or likely causes of the incident . 2. Evaluate chains of events or circumstances preceding a recent fall, including: . c. What the resident was doing; . 3. Continue to collect and evaluate information until the cause of falling is identified or it is determined that the cause cannot be found . Documentation- When a resident falls, the following information should be recorded in the resident's medical record: . 6. Appropriate interventions taken to prevent future falls . Example 1 R23 was admitted to the facility on [DATE], and has diagnoses that include Chronic systolic heart failure (occurs when the left ventricle can't pump blood efficiently), Anxiety disorder (a mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities), Repeated Falls, and Muscle wasting and atrophy (decrease in size and wasting of muscle tissue). R23's Quarterly Minimum Data Set (MDS) Assessment, dated 3/8/24, shows R23 has a Brief Interview of Mental Status (BIMS) score of 10 indicating R23 has moderate cognitive impairment. R23's Care Plan states, in part: . Problem: Problem Start Date:12/01/2023. Resident is at risk for falls due to weakness. Goal: Long Term Goal Target Date: 6/12/2024- Resident will have reduction in chance of falls. Approach: -Approach Start Date: 01/11/2024 EZ stand transfers with assist of 2. Chartable Task in Plan of Care (POC): unchecked. Care Needs Sign-off in POC: unchecked. Include on Profile: unchecked. Discipline: Nursing -Approach Start Date: 12/05/2023. Pain management. Chartable Task in POC: unchecked. Care Needs Sign-off in POC: unchecked. Include on Profile: unchecked. Discipline: Nursing - Approach Start Date: 12/01/2023. Keep call light and frequently used items in reach. Chartable Task in POC: unchecked. Care Needs Sign-off in POC: unchecked. Include on Profile: unchecked. Discipline: Nursing - Approach Start Date: 12/01/2023. Order comprehensive medication review by pharmacist, assess for polypharmacy and medications that increase the fall risk. Chartable Task in POC: unchecked. Care Needs Sign-off in POC: unchecked. Include on Profile: unchecked. Discipline: Nursing, Pharmacist - Approach Start Date: 12/01/2023. - Discontinue (DC) on 03/12/2024- Discontinued Occupational Therapy (OT) / Physical Therapy (PT) as ordered. Chartable Task in POC: unchecked. Care Needs Sign-off in POC: unchecked. Include on Profile: unchecked. Discipline: Nursing, Rehabilitation/Therapies . Of Note: R23 had falls on 12/12/23, 12/16/23, 1/4/24 and 1/28/24. There are no interventions entered into care plan for those falls. R23's Fall Report, dated 12/12/23 11:32 PM, states, in part: . Description- Unwitnessed fall while ambulating in her room (states she bumped her head). Event Details: -Fall: (Left Blank) -Pain Observation: (Left Blank) -Body Observation: (Left Blank) -Neurological Check: (Left Blank) -Mental Status: (Left Blank) -Possible Contributing Factors: (Left Blank) -Interventions: (Left Blank) -Notification Guidelines: (Left Blank) . Additional Information: Certified Nursing Assistant (CNA) checking on residents at the beginning of her shift found resident sitting on her floor next to her bed. Noted that the room door had been closed with her bedside table up against it. Bed was elevated height (approximately 3 feet off the ground) and bed controls and call light were on the floor next to the resident. Call light was in on position. Resident had good range of motion (ROM) of all extremities. Vitals and neuro check all good (see vitals). Resident states she was just getting up, but she was not able to explain why she was getting up. Resident assisted off floor via Hoyer and 3 assist to get her in wheelchair (w/c). Resident taken to bathroom (BR) and found to be continent and was able to void urine on the toilet. Phone call to nurse practitioner (NP) to inform of unwitnessed fall without (w/o) apparent injury while resident got out of bed and ambulated in her room. Resident is on Warfarin with last International Normalized Ratio (INR) being 1.65 on 12/11/23. Blood Glucose (BG) at the time of the fall was 82. Order to send resident to emergency room (ER) for CAT (CT) scan as a precaution. 911 called for transport. Phone message left for Power of Attorney (POA) to inform of fall and resident being sent to ER for CT scan. Call to emergency room and spoke with (nurse name) to inform of resident's impending arrival . R23's Fall Report, dated 12/16/23 2:41PM, states, in part: . Description- not witnessed fall in patient's bathroom. Event Details: Fall -Resident Bathroom Describe what exactly happened; why it happened; what the causes were. If an injury, state body part injured. If property or equipment damaged, describe damage. If was unwitnessed describe how resident was found. -resident fell in bathroom trying to transfer from toilet to chair, resident did not put call light on so that is why no one was there to help with transfer, no injury occurred Was Fall Witnessed? No Pain Observation: Does resident exhibit or complain of pain related to the fall? . no . Body Observation: -Location of Injury: None at this time . -Range of Motion: (ROM) x 4 Without Pain/Limitations -Positioning of Extremities: No Rotation/Deformity/Shortening Noted . Possible Contributing Factors: -Are any of the following factors present? None of the above. -Did resident complain of or experience any of the following PRIOR to the fall? None of above . Interventions- Immediate measures taken. YOU MUST CREATE A NEW INTERVENTION OR DOCUMENT WHY/WHAT INTERVENTIONS DENIED. -Indicate measures taken: Other- offer toileting every 2 hours . R23's Fall Report, dated 1/4/2024 at 3:12 AM, states, in part: . Description: unwitnessed fall from bed. Event Details: -Fall: (Left Blank) -Pain Observation: (Left Blank) -Body Observation: (Left Blank) -Neurological Check: (Left Blank) -Mental Status: (Left Blank) -Possible Contributing Factors: (Left Blank) -Interventions: (Left Blank) -Notification Guidelines: (Left Blank) . Additional Information: 1:45 AM CNA (Certified Nursing Assistant) was walking by resident's room when she noticed resident's legs on floor. CNA called this writer to resident's room to assess. Resident was found lying on the floor next to her bed (parallel with head at foot of bed). Bed in low position and call light was in reach of resident when she was lying in bed. Resident observed squirming her back on the carpeted floor because she felt so itchy. Resident denies hitting her head. Neuros started due to (d/t) fall being unwitnessed. Good ROM and strength in all extremities with no sign of any apparent injury. Resident assisted back to bed via Hoyer. Lotion applied to legs, arms, and back. Resident last toileted at 1:00 AM and denies needing to void at this time .: R23's Fall Report, dated 1/28/24 at 5:04 AM, states, in part: . Description: Unwitnessed fall from bed. Fall: -Location of Fall: Resident Room Describe what exactly happened; why it happened; what the causes were. If an injury, state body part injured. If property or equipment damaged, describe damage. If was unwitnessed describe how resident was found. -Fall from low bed Was Fall Witnessed? No Pain Observation: Does resident exhibit or complain of pain related to the fall? . no . Possible Contributing Factors: -Are any of the following factors present? Current Safety devices/interventions in place at time of fall- low bed . Interventions- Immediate measures taken. YOU MUST CREATE A NEW INTERVENTION OR DOCUMENT WHY/WHAT INTERVENTIONS DENIED. -Other- ensure fitted sheet on bed . Notes: 1/28/24 5:00AM- Writer called to unit at 4:25 AM d/t (due to) resident sitting upright on the floor next to her low bed. Resident unable to state what happened. Resident denies pain; no signs symptoms (s/sx) noted. No injury noted. Neuros initiated d/t unwitnessed event. Resident last seen by staff 10 min prior while providing incontinence cares on rounds. Assisted from ground and back to bed with assist with 2 and Hoyer lift. Director of Nursing (DON) updated. Hospice updated. Primary Care Provider (PCP) updated. Will place call to activated healthcare power of attorney (AHCPOA) in the morning. On 3/27/24, at 3:00PM, Surveyor interviewed NM C (Nurse Manager). NM C indicated the cause could have been R23 was getting up to use bathroom. Surveyor and NM C looking at R23's Care Plan. Surveyor asked if an intervention was put in for R23's fall on 12/12/23 and NM C indicated no. Surveyor asked if there should be an intervention for R23's fall on 12/12/23 and NMC indicated yes. Surveyor asked NMC if there was an intervention put into place for R23's fall on 12/16/23 and NM C indicated no, the intervention that was put on fall report had already been entered into care plan as an intervention on 12/1/23. Surveyor asked NM C if there should be an intervention for 12/16/23 fall and NM C indicated yes. Surveyor asked NM C for R23's fall dated 1/4/24 what the root/cause was. NM C indicated it was not identified. Surveyor asked NM C if it should have been, and NM C indicated yes. Surveyor asked NM C what intervention was put into place for R23's fall on 1/4/24 and NM C indicated there was not one and should have been. Surveyor asked NM C if there was an intervention for R23's fall dated 1/28/24 and NM C indicated no and there should have been. Surveyor asked NM C if she would expect root/cause to be identified and fall interventions to be put into place with falls and NM C indicated yes. Example 2 R1 admitted to the facility on [DATE] with diagnoses, including: dementia without behavioral disturbance, down syndrome, irritable bowel syndrome, and history of esophageal obstruction. R1's most recent MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 12/21/23, indicates she is usually understood, but has difficulty communicating some words or finishing thoughts. R1's MDS also indicates R1's cognitive skills for decision making are severely impaired. R1's Progress Notes, include: 2/7/24 Resident found eating crayons from her room in the dining room this afternoon prior to dinner. Remainder of crayons in her room put up. Resident cleaned up and given yogurt to eat. 3/17/24 Pt found this evening attempting to puzzle pieces in here mouth, CNA was able to have R1 hand them to her without incident. R1's Comprehensive Care Plan, initiated 12/14/23, does not include interventions or goals related to R1 putting things in her mouth that are not food. On 3/25/24 at 11:29 AM Surveyor observed R1 to be in the day room with an unfinished puzzle scattered on a table nearby and without supervision. R1 was able to propel her wheelchair independently towards Surveyor. On 3/25/24 at 2:45 PM Surveyor observed R1 to be unsupervised in the day room near an unfinished puzzle that was scattered about on a table. R1 was able to move her wheelchair independently with her feet. On 3/27/24 at 12:12 PM Activity Director J indicated R1 has behaviors of placing non food items in her mouth. R1's Care Plan should contain interventions and goals related to this behavior. 03/27/24 12:20 PM LPN G (Licensed Practical Nurse) indicated if a resident has a known behavior of placing non food items in her mouth it should be in the Comprehensive Care Plan with goals and interventions. On 3/27/24 at 12:25 PM NHA A (Nursing Home Administrator) indicated R1's Care Plan should contain interventions and goals related to her placing items in her mouth.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility must develop policies and procedures to ensure that residents and/or the resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility must develop policies and procedures to ensure that residents and/or the resident's responsible party receives education regarding the benefits and potential side effects of the immunization prior to offering the immunization and documentation is noted in the medical record on whether the resident received or declined the immunization. This affected 2 of 5 residents (R37 and R41) reviewed for influenza immunizations. R37's medical record did not show evidence of a declination, consent, or administration for the 2023 to 2024 seasonal influenza vaccine. R41's medical record did not show evidence of a declination, consent, or administration for the 2023 to 2024 seasonal influenza vaccine. This evidenced by: The facility policy, titled Influenza Vaccine, revised August 2023, indicates, in part: Policy Statement: All residents .who have no medical contraindications to the vaccine will be offered the influenza vaccine annually . Policy Interpretation and Implementation: 1. Between October 1st and March 31st each year, the influenza vaccine shall be offered to residents ., unless the vaccine is medically contraindicated or the resident .has already been immunized. 2.residents admitted between October 1st and March 31st shall be offered the vaccine within five (5) working days of the resident's admission to the facility .6. A resident's refusal of the vaccine shall be documented on the informed consent for influenza vaccine and placed in the resident's medical record . Example 1 R37 was admitted to the facility on [DATE] with diagnoses that include, in part: asthma, malignant neoplasm of prostate, type II diabetes, and heart failure. On 3/27/24, Surveyor reviewed the immunization history in R37's electronic medical record as part of the infection control task. R37's preventative health documentation notes an influenza administration last dose of 11/15/21. On 3/27/24, at 10:00 AM Surveyor interviewed NM C (Nurse Manager), who indicated she is also the Infection Preventionist (IP) for the facility and requested any documentation regarding R37 being offered this season's influenza vaccine. On 3/27/24 at approximately 4:30 PM, NM C provided surveyor with a Consent to Administer Vaccine form for R37. The influenza vaccine is checked as well as I consent to receive this vaccine, and the form is signed by R37 and dated 3/27/24. On 3/28/24 at 7:40 AM, Surveyor interviewed NM C who indicated she thought R37 had received the vaccine during one of the pharmacy clinics at the end of November or middle of December, however, it must have been missed. NM C indicated they have a plan for R37 to receive the influenza vaccine now that they have the consent. Example 2 R41 was admitted to the facility on [DATE] with diagnoses that include, in part: malignant neoplasm of uterus, malignant neoplasm of ascending colon, type II diabetes, and antineoplastic chemotherapy. On 3/27/24 Surveyor reviewed the immunization history in R41's electronic medical record as part of the infection control task. R41's preventative health documentation notes an influenza administration last dose of 1/2023. On 3/27/24 at 10:00 AM, Surveyor interviewed NM C (Nurse Manager), who indicated she is also the Infection Preventionist (IP) for the facility and requested any documentation regarding R41 being offered this season's influenza vaccine. On 3/27/24 at 12:29 PM, Surveyor interviewed NM C who indicated the expectation for obtaining consent/declination and/or administering vaccines to new admissions is within five days. R41 was admitted on [DATE] and NM C indicated her influenza vaccine consent/declination/administration should have been completed by now and was not. On 3/27/24 at approximately 4:30 PM, NM C provided surveyor with a Consent to Administer Vaccine form for R41. The influenza vaccine is checked as well as I decline to receive this vaccine, and the form is signed by R41's HCPOA (Health Care Power of Attorney) and dated 3/27/24. The facility did not have evidence of documentation in R37 or R41's electronic health records regarding being offered or declining the influenza vaccine prior to Surveyor's inquiry.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 4 On 12/4/23 the facility became aware of an allegation that R45 felt staff was rough when putting her into bed. The fac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 4 On 12/4/23 the facility became aware of an allegation that R45 felt staff was rough when putting her into bed. The facility failed to report an allegation of abuse to the state agency within two hours of discovery. R45 was admitted to the facility on [DATE] with diagnoses that include, in part: Fracture of unspecified part of neck of left femur, Muscle wasting and atrophy, and Other Viral Pneumonia. R45's admission MDS assessment, with a target date of 12/1/23, indicates a BIM's score of 12, indicating, moderate cognitive impairment. On 3/28/24 at 8:57AM Surveyor interviewed NHA A (Nursing Home Administrator) and asked if R45 or her family had brought any concerns forward about staff being rough when taking care of her. NHA A indicated on 12/4/23 around 10:30PM to11:00PM staff made her aware that R45 was going to the ER (Emergency Room). NHA A indicated she was informed that R45 couldn't walk on her leg but had an extensive therapy day, and that potentially someone had been rough putting her into bed. NHA A indicated that when everything came back negative from the ER it didn't collaborate with me it was reportable. NHA A indicated when she reached out to her Director of Operations, she was told it was reportable. NHA A indicated by the time she found out it was reportable; they had already missed their reporting window. NHA A indicated they completed the investigation and provided documentation of this to surveyors, however, did not report the allegation to the state agency. NHA A indicated, at the time this allegation occurred, she did not realize that allegations could be submitted late to the state agency, but that she now understands she should submit regardless. The facility failed to report an allegation of abuse to the state agency. Based on interview and record review, the facility the facility did not ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, are reported immediately to the administrator of the facility and to other officials (including State Survey Agency in accordance with State law though established procedures for 4 of 5 abuse investigations (R21, R31, R17, R45) reviewed of a total sample of 17 residents. R21 had a resident-to-resident incident that was neither reported to NHA A (Nursing Home Administrator) nor the State Agency. R31 had a resident-to-resident incident that was neither reported to the NHA A nor the State Agency. R17 did not have the initial report submitted for a self-report the facility reported. On 12/4/23, the facility became aware of an allegation that R45 felt staff was rough when putting her into bed. The facility failed to report an allegation of abuse to the state agency within two hours of discovery. This is evidenced by: The Facilities Policy and Procedure entitled Abuse, Neglect, Exploitation and Misappropriation Prevention Program dated April 2021 documents the following, in part: .1. Protect residents from abuse, neglect, exploitation or misappropriation of property by anyone including, by not necessarily limited to: a. facility staff; b. other residents .9. Investigate and report any allegations within timeframes required by Federal requirements. 10. Protect residents from any further harm during investigations . The Facilities Policy and Procedure entitled Resident-to-Resident Altercations dated September 2022 documents the following, in part: .2. Behaviors that provoke a reaction by residents or others include: a. verbally aggressive behavior, such as screaming, cursing, bossing around/demanding, insulting to race or ethnic group, intimidating .e. wandering into others. rooms/space. Occurrences of such incidents are promptly reported to the nurse supervisor, director of nursing services, and to the administrator. The administrator will report the incident in accordance with the criteria established under Abuse, Neglect, Exploitation or Misappropriation- Reporting and Investigating . Example 1 R21 is a long-term resident of the facility. Her most recent Minimum Data Set (MDS) dated [DATE] documents a score of 15 on her Brief Interview of Mental Status (BIMS) which indicates she cognitively intact. On 3/25/24 at 12:06 PM, Surveyor interviewed R21. Surveyor asked R21 if she had any concerns with her neighbors or other residents, R21 stated if we could get rid of the guy next door and the lady in ., we'd be good. Surveyor asked R21 if she could explain the issues with these neighbors, R21 explained that the fella next door to the right, came into her room swearing four letter words and scared the crap out of me. Surveyor asked R21 when this occurred, R21 replied a couple of weeks ago. Surveyor asked R21 if this male resident is able to get around on his own, R21 said he wanders in and out of rooms. Surveyor asked R21 how she got him to leave when he had entered her room and scared her, R21 stated the girls heard him yelling at me and came. Surveyor asked R21 if he had come into her room since this incident, R21 stated he rolls in here quite often, he has a couple of times since been in room but not as bad. Surveyor asked R21 what does she mean it not that bad, R21 said no yelling or swearing. Surveyor asked R21 if anyone has talked with her about this, R21 stated no one has talked to me about this. The Facility did not have a self-report for this incident. On 3/27/24 at 11:17 AM, Surveyor interviewed CNA F (Certified Nursing Assistant). Surveyor asked CNA F what do you do if a resident wanders into another residents room and is swearing at them. CNA F stated remove the resident that entered the room, explain to the resident that entered the room this isn't their room, explain to the resident whose room was entered that he/she wanders. Surveyor asked CNA F if she would report that incident to anyone; CNA F said report to the nurse. On 3/27/24 at 11:26 AM, Surveyor interviewed LPN G (Licensed Practical Nurse). Surveyor asked LPN G what do you do if a resident wanders into another residents room and is swearing at them; LPN G said see what the situation is an attempt to deescalate, then apologize to the resident for the other resident wandering in, remind the CNA's to monitor for further wandering. Surveyor asked LPN G if he would report this incident to anyone, LPN G stated I'd make a progress note for sure in both residents' records and report to management. On 3/27/24 at 11:38 AM, Surveyor interviewed CNA H. Surveyor asked CNA H what do you do if a resident wanders into another residents room and is swearing at them, CNA H stated I'd go in, remove the resident that doesn't belong there, apologize to the resident that was imposed upon, and report to my nurse. On 3/27/24 at 12:29 PM, Surveyor interviewed SSD I (Social Service Director). Surveyor asked SSD I if she was aware of this incident with R21 and a male resident, SSD I stated no, I was unaware. On 3/27/24 at 1:20 PM, Surveyor interviewed NHA A (Nursing Home Administrator). Surveyor asked NHA A if there was an investigation into this incident, NHA A stated there is not an investigation into this situation. On 3/28/24 at 8:23 AM, Surveyor interviewed NHA A. Surveyor asked NHA A what she would expect her staff to do in this instance, NHA A stated I'd expect staff to alert me and SSD I. Surveyor asked NHA A if this situation is one that could be self-reported, NHA A said yes, self-reportable. Example 2 R31 is a long-term resident of the facility. Her most recent Minimum Data Set (MDS) dated [DATE] documents a score of 15 on her Brief Interview of Mental Status (BIMS) which indicates she cognitively intact. On 3/25/24 at 11:42 AM, Surveyor interviewed R31. Surveyor asked R31 if she had any concerns with her neighbors or other residents, R31 stated a couple of weeks ago when I was at bingo, a female resident was making fun of me because of my weight. Surveyor asked R31 if she knew who this female resident is/was, R31 said she'd seen her before on this floor, but she wasn't sure of her name. Surveyor asked R31 if she told somebody about this, R31 said I told somebody. Surveyor asked R31 who she told, R31 replied the administrator and activities. Survey asked R31 what she was told after she reported this, R31 said she was told this particular resident has done this a lot lately. On 3/26/24 at 2:54 PM, Surveyor interviewed R31. Surveyor asked R31 how did that resident make you feel when she talked negatively to you, R31 explained she was sitting at a table doing my latch hook kit, I always have my shirt tucked in, well it must have rode up in back, she said, Your flab is showing. I tried to ignore her, but she said it again and louder this time so everyone could hear it; I felt humiliated, angry, and it stressed me. Surveyor asked R31 if anyone came to talk with her about this incident, R31 said she talked with the Activities Director. The Facility did not have a self-report for this incident. On 3/27/24 at 11:17 AM, Surveyor interviewed CNA F. Surveyor asked CNA F what do you do if a resident says a negative/hurtful comment to another resident, CNA F stated report it to the nurse. On 3/27/24 at 11:26 AM, Surveyor interviewed LPN G. Surveyor asked LPN G what do you do if a resident says a negative/hurtful comment to another resident; LPN G said attempt to find out the details of the situation and report to SSD I. Surveyor asked LPN G if this would require an investigation, LPN G said not that I know of. On 3/27/24 at 11:38 AM, Surveyor interviewed CNA H. Surveyor asked CNA H what do you do if a resident says a negative/hurtful comment to another resident, CNA H said re-arrange activities and lunch placement to avoid further issues. Surveyor asked CNA H if she would report to this to someone, CNA H said I'd report to my nurse. On 3/27/24 at 12:05 PM, Surveyor interviewed AD J (Activity Director). Surveyor asked AD J to tell me what she recalls about a recent incident at bingo with R31 and a female resident; AD J explained we were getting ready for bingo, R31 was doing a knitting thing, another woman (R23) came up to the side and said something about her fat roll sticking out and to stick it back in. Surveyor asked AD J if this behavior was normal for R23, AD J said R23 seemed irritated with R31. Surveyor asked AD J if she reported this to anyone, AD J said no I didn't. On 3/27/24 at 12:29 PM, Surveyor interviewed SSD I (Social Service Director). Surveyor asked SSD I if she was aware of an incident at bingo recently with R31 and a female resident; SSD I explained that R31 did tell me that verbally this occurred, we talked through-did some counseling. Surveyor asked SSD I if she reported this to NHA A, SSD I said no. On 3/27/24 at 1:20 PM, Surveyor interviewed NHA A. Surveyor asked NHA A if there was an investigation into this incident, NHA A stated there is not an investigation into this situation. On 3/28/24 at 8:23 AM, Surveyor interviewed NHA A. Surveyor asked NHA A what she would expect her staff to do in this instance, NHA A stated I'd expect staff to alert me and SSD I. Surveyor asked NHA A if this situation is one that could be self-reported, NHA A said yes, self-reportable. Example 3 R17 has a thorough investigation into her missing property. R17 does not have the initial report submitted to the State Agency. The Initial report for this incident was not submitted to the State Agency (verified by the Facility Reported Incident; FRI) Intake Coordinator. On 3/28/24 at 8:57 AM, Surveyor interviewed NHA A (Nursing Home Administrator). Surveyor asked NHA A if this investigation should have had the initial report submitted, NHA A said yes.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 14 R23 was admitted to the facility on [DATE], and has diagnoses that include chronic systolic heart failure (occurs whe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Example 14 R23 was admitted to the facility on [DATE], and has diagnoses that include chronic systolic heart failure (occurs when the left ventricle can't pump blood efficiently), anxiety disorder (a mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities), repeated falls, and muscle wasting and atrophy (decrease in size and wasting of muscle tissue). R23's Quarterly Minimum Data Set (MDS) Assessment, dated 3/8/24, shows R23 has a Brief Interview of Mental Status (BIMS) score of 10 indicating R23 has moderate cognitive impairment. Section GG shows R23 is dependent on staff for toileting and showering/bathing. R23's Care Plan dated 12/01/23, states, in part: . Problem: Problem Start Date: 12/01/23. Resident: admitted to (specify) for (skilled, Long-Term Care, other) care. I require a Baseline Care Plan identifying care needs, risks, strengths and goals within the first 48 hours. Goal: Long Term Goal Target Date: 6/12/24 Initial goal is to (discharge to community, remain in Long Term Care, or other). I will have access to necessary services to promote adjustment to my new living environment and or post discharge from facility. Approach: . -Approach Start Date: 12/1/23. Activities of Daily Living: I will need assist with daily cares as therapy directs. Staff will support me to be as independent as possible to regain strength and activity tolerance . Discipline: Nursing . Shower/bathing documentation includes: -1/25/24- shower by hospice -1/26/24- shower by hospice -2/1/24- shower by hospice -2/10/24- shower by hospice -2/16/24- shower by hospice -2/22/24- R23 refused shower by hospice -2/26/24- shower by hospice -2/28/24- R23 refused shower by hospice -3/8/24- shower by hospice -3/12/24- R23 refused shower by hospice -3/15/24- shower by hospice -3/18/24- R23 refused shower by hospice -3/24/24- shower by hospice On 3/27/24 at 1:30 PM, Surveyor interviewed EDH E (Executive Director of Hospice) and asked if EDH E could explain the hospice narrative. EDH E indicated under the care plan summary, those items listed under Performed were completed on that visit and those items listed under Not Applicable were not completed on that visit. EDH E indicated it is hospice goal for one shower a week. EDH E indicated hospice is a supplemental service in addition to the facility cares. EDH E indicated the facility should still be providing basic cares to hospice patients. On 3/27/24 at 2:36 PM, NHA A (Nursing Home Administrator) indicated all the shower/bathing documentation was provided to Surveyor. NHA A indicated the facility does not have shower/bathing documentation or refusal documentation for R23 from 11/30/23 through December. Based on interview and record review the facility did not ensure that a resident that is unable to carry out activities of daily living (ADL's) receives the necessary services to maintain personal hygiene for 4 of 6 reviewed for ADL's (R17, R21, R31, R23) of a core sample 12 residents. R17 is not receiving showers per schedule. R21 is not receiving showers per schedule. R31 is not receiving showers per schedule. R23 admitted to the facility on [DATE] and did not receive shower until 1/25/24. R23 went 7 weeks without a shower or bath. This is evidenced by: On 3/27/24 at 11:42 AM, Surveyor interviewed NHA A (Nursing Home Administrator). Surveyor asked NHA A for a Policy and Procedure for showers, NHA A stated they don't have a Policy and Procedure for showers. NHA A went on to say that their shower sheet lays out her expectations of showers- they are to approach twice and document if the resident doesn't comply. Example 1 R17's shower day per the shower schedule is Saturday. R17 has the following dates documented for bathing: Bed bath- 1/27/24 Whirlpool- 2/3/24 Shower- 2/10/24, 2/17/24 R17 is missing bathing for: January- 3 weeks, February- 1 week, and March 4 weeks. No hospitalizations during this time to account for missing showers. Example 2 R21's shower day per the shower schedule is Friday. R21 has the following dates documented for bathing: Bed bath- 2/17/24 Shower- 2/9/24 Sink bath- 1/12/24. Refused- 3/1/24. R21 is missing bathing for: January- 3 weeks, February- 2 weeks, and March 3 weeks. No hospitalizations during this time to account for missing showers. Example 3 R31's shower days per the shower schedule are Monday and Thursday. R31 has the following dates documented for bathing: Shower- 1/8/24, 1/25/24, 2/12/24, 2/21/24, 3/4/24, 3/11/24 Bed bath- 2/5/24, 3/13/24 R31 is missing bathing for: January- 8 bathing opportunities (3 weeks with no bathing, 2 weeks with 1 bath per week), February- 5 bathing opportunities (2 weeks with no bathing, 3 weeks with 1 bath per week), and March- 3 bathing opportunities (1 week with no bathing, 1 week with 1 bath per week) No hospitalizations during this time to account for missing showers. On 3/27/24 at 11:17 AM, Surveyor interviewed CNA F (Certified Nursing Assistant). Surveyor asked CNA F do you have enough staff to meet the resident's needs, CNA F stated no. Surveyor asked CNA F what types of things are hard to get done when there isn't enough staff, CNA F said there's a delay in being able to feed residents, just spending time with the residents, cutting their nails, providing their showers. Surveyor asked CNA F what you do if you can't complete a shower, CNA F said I give a complete bed bath. On 3/27/24 at 11:26 AM, Surveyor interviewed LPN G (Licensed Practical Nurse). Surveyor asked LPN G do you have enough staff to meet the resident's needs, LPN G replied some days we do but when call ins happen, they aren't helpful; I feel we are adequately staffed on my weekend. Surveyor asked LPN G what types of things are hard to get done when there isn't enough staff, LPN G explained my stuff gets done by staying later; for the CNA's it'd be the showers, and they do pass on to the next shift to get done. Surveyor asked LPN G what should happen if a CNA isn't able to complete a shower, LPN G they should report to me, and I pass on to next nurse. On 3/27/24 at 11:38 AM, Surveyor interviewed CNA H. Surveyor asked CNA H do you have enough staff to meet the resident's needs, CNA H stated no. Surveyor asked CNA H what types of things are hard to get done when there isn't enough staff, CNA H said showers. Surveyor asked CNA H what you do if you can't complete a shower, CNA H replied report to my nurse, report to next shift, and try to do a bed bath instead. On 3/28/24 at 8:23 AM, Surveyor interviewed NHA A. Surveyor asked NHA A do you expect staff to shower residents, NHA A stated yes, resident have got to be getting their showers. NHA A went on to state she is aware of the shower issues and is working on it.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the pote...

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Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect all 40 residents. Cook Q did not allow the thermometer to air dry after sanitizing and before temping resident food. Surveyor observed [NAME] L's personal lunch to be stored in the facility's walk-in refrigerator with resident food. Surveyor observed undated and unmarked food in the unit refrigerator. Surveyor observed facility's mixer to be stored with food particles on it. Surveyor observed facility's ice machine to have a black and a white build up on the piping and the top inside of the ice cube storage compartment. Surveyor observed two (2) dented cans in circulation. Evidenced by: Example- thermometer/Quat Quaternary Sanitizer Safety Data Sheet, issued 4/24/2015, includes Acute oral toxicity equals 4. Harmful if swallowed. If swallowed, contact a physician immediately and allow advice from medical professional . Ingestion: obtain medical attention. Facility policy, entitled Food Preparation Temperatures, source approval 3/10, includes: procedure- . remove thermometer from disinfectant, insert tip through loop, using case as handle. Rinse before using . Replace thermometer in disinfectant bath . On 3/27/24 at 4:03 PM, Surveyor observed [NAME] Q pull a thermometer out of a disinfectant bath and insert it into hot food to measure the internal temperature. [NAME] Q did this five (5) more times. [NAME] Q and DM K indicated [NAME] Q did not allow the thermometer to air dry before inserting it into food. Example- staff food/resident food On 3/25/24 at 9:27 AM, during initial tour of the facility's kitchen, Surveyor observed [NAME] L's lunch to be stored in the facility's walk-in refrigerator and among food being prepared for residents. DM K indicated [NAME] L should store his lunch in the employee breakroom. Example- undated/unmarked food Facility policy, entitled Dating and Storage, reviewed 7/11, includes: All . food . will be labeled and dated for storage . On 3/25/24 at 11:19 AM, Surveyor observed a to go container with baked chicken and vegetables inside. The container was not dated or marked with a resident or staff name. On 3/25/24 at 11:25 AM, CNA P (Certified Nursing Assistant) indicated it is everyone's responsibility to maintain the refrigerator and to label everything brought in and mark it when opened. CNA P was not sure who the to go container belonged to or when it was placed in the refrigerator. On 3/26/24 at 9:15 AM, DM K (Dietary Manager) indicated food in the kitchenette is to be labeled with a resident's name and dated with an opened date. DM K indicated she was unsure if the to go container belonged to staff or a resident, but staff are not to store personal food with resident food. Example - Mixer On 3/25/24 at 9:27 AM, Surveyor and DM K observed the facility's mixer to have food particles spattered on the undercarriage. DM K indicated it was used the prior day and should have been cleaned. Example - Ice Machine Facility policy, entitled Ice Machine, reviewed 3/10, includes: Ice Machine shall be cleaned as often as necessary to prevent build up . On 3/25/24 at 9:27 AM, Surveyor and DM K observed the facility's ice machine to have a white substance and a black substance on the piping and the inside top of the ice cube storage container. DM K indicated she would be sure it was cleaned right away. Example - dented cans On 3/25/24 at 9:27 AM Surveyor observed two (2) dented cans on the shelf in the facility's dry storage area. DM K indicated the facility won't use the cans if they are dented on a seam or the top or the bottom, but they would use a can if it were dented in the middle.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility has not established an infection prevention and control program...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility has not established an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. This has the potential to affect all 71 residents (R) in the facility. The facility failed to identify a COVID-19 outbreak when DA R (Dietary Aide) tested positive for COVID-19. The facility failed to test and/or exclude staff (Driver S and Housekeeping T) when they were displaying symptoms consistent with COVID-19. This is evidenced by: The facility policy titled COVID-19 Policy, dated September 2023, indicates in part: .Facility staff, regardless of vaccination status, must report any of the following criteria to point of contact designated by the facility so they can be properly managed: A positive viral test for SARS-CoV-2. Symptoms of COVID-19 . Outbreak investigation: An outbreak investigation is initiated when a single new case of COVID-19 occurs among residents or staff to determine if others have been exposed .Upon identification of a single new case of COVID-19 infection, in any staff or residents, testing should begin 24 hours after known exposure confirmed via positive test. Facility has the option to perform outbreak testing through two approaches, contact tracing, or broad based (i.e., facility-wide) testing . The current CDC (Centers for Disease Control and Prevention) Interim Guidance for Managing Healthcare Personnel with SARS-CoV-2 Infection or Exposure to SARS-CoV-2, updated September 23, 2022, indicates, in part: .Evaluating Healthcare Personnel with Symptoms of SARS-CoV-2 Infection. HCP (Health Care Personnel) with even mild symptoms of COVID-19 should be prioritized for viral testing with nucleic acid or antigen detection assays . Example 1: On 3/26/24 and 3/27/24, Surveyor reviewed Infection Control Line lists for the facility. The January line lists indicated, in part, the following for DA R (Dietary Aide): *Last date worked of 1/9/24, *Called into the facility on 1/11/24 with a symptom on set date of 1/10/24. *Symptoms Calling in with: Cough, SOB (Shortness of Breath), congestion, and lethargy. *Follow up with Employee: Tested positive when went to Dr. appointment. On 3/7/24 at 9:06 AM, Surveyor interviewed NM C (Nurse Manager), who indicated she is also the Infection Preventionist (IP) for the facility. NM C indicated the following: DA R last worked 1/9/24 and symptoms started on 1/10/24 but she didn't call into the facility until 1/11/24 and reported a positive test at a doctor's appointment. The facility policy states they must report symptoms but doesn't give a timeframe. DA R was not wearing a mask while working on 1/9/24. Outbreak protocol should have been followed as she had worked within 48 hours of a positive test, and it was not. Example 2: On 3/26/24 and 3/27/24, Surveyor reviewed a COVID-19 Outbreak Summary for 11/6/23 to 12/16/23 along with the related line lists. The COVID outbreak summary indicated in part: *On 11/6/23 Driver S called to report signs and symptoms and a positive COVID-19 home test. Driver S worked two hours that morning with a mask due to cough. Last day worked prior is 11/4 with a mask as well. Of note, despite Driver S having a cough he was not immediately tested or excluded from work. The November line list indicates, in part: *Symptom onset date: 11/4/23. *Symptoms: body aches, sweating, and cough. *Date of Collection: 11/6/23. *Results: Detected *Notes: Worked 2 hours with mask due to cough. At home that night developed body aches and sweating. Took home test. On 3/7/24 at 9:06 AM, Surveyor interviewed NM C who indicated the following: Driver S had symptom onset on 11/4 for cough only. On 11/6, he worked for two hours and transported one resident to an appointment and then went home. The resident and Driver S both wore surgical masks. Driver S developed further symptoms that night and took a home test that night that was positive and that's when he called. We had Driver S come to the facility and performed outside testing x 3 and all three were positive. The resident was not tested as they were both wearing source control with the surgical masks. The resident was monitored for symptoms as we were still doing this for all residents every shift at that time. NM C indicated that corporate made changes after the memo that came out last May and instructed her not to test or exclude staff unless they had at least 3 symptoms. Therefore, Driver S was not tested or excluded when he had reported only a cough. Surveyor asked NM C if she had any documentation in a policy or in CDC guidance that indicates not to test or exclude employees unless they have at least three (3) symptoms. NM C indicated she could not find this and discussed this with the previous NHA and DON, but they indicated their expectation of her was not to test or exclude unless staff had at least three (3) symptoms. Due to this she ensured that if there was a staff member with symptoms, they were to wear a surgical mask. COVID outbreak summary continued, in part: *On 12/2/23: Housekeeping T completed testing x 3 on site due to multiple signs and symptoms; positive. Contact tracing initiated and she is home on isolation .Housekeeping T worked 4 hours on 12/2 with cough and headache and wore a mask; later at home developed body aches, chills, and back pain . The December line list indicates, in part: *Symptom onset date: 12/1/23. *Symptoms: cough, headache. 12/2 developed body aches, chills. *Date of Collection: 12/2/23 and 12/4/23. *Results: Detected *Notes: Blank On 3/7/24 at 9:06AM, Surveyor interviewed NM C who indicated the following: Housekeeping T worked on 12/1/23 with a cough and headache and wore a surgical mask. She was not tested. On 12/2/23 she developed body aches, chills, and sore throat. Line list notes she was tested on [DATE] and 12/4/23 and was COVID positive. NM C indicated, again, Housekeeping T was not excluded or tested with symptom onset as she did not have 3 or more symptoms per the guidance from the previous NHA and DON. Despite Housekeeping T having signs and symptoms of COVID-19, Housekeeping T was not immediately tested or excluded from work. On 3/28/24 at 12:09 PM, Surveyor reviewed the above information with NHA A and asked if she had any documentation or evidence the facility was in contingency or crisis staffing during these times. NHA A indicated they were not. The facility was not following CDC recommendations to test Health Care Personnel (HCP) with even mild symptoms of COVID-19 should be prioritized for viral testing with nucleic acid or antigen detection assays .
Oct 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on record review, interview, and facility policy review, the facility failed to ensure they transcribed physicians' orders for surgical wound care, which resulted in staff not administering trea...

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Based on record review, interview, and facility policy review, the facility failed to ensure they transcribed physicians' orders for surgical wound care, which resulted in staff not administering treatment as ordered for 1 (Resident #1) of 3 residents sampled for wound care. Findings included: A review of an undated facility policy titled Skin Prevalence Protocol, revealed, In order to ensure all residents skin is checked in a comprehensive and regular manner for any new or worsening skin issues and as a part of a prevention program the following process will be followed, including, The assessment will be a head-to-toe inspection and will be completed on all residents. A review of a facility policy titled Medication and Treatment Orders, Dental Services, revised in February 2014 and provided by the facility as its transcription orders policy, revealed, Orders for the treatment of the resident's dental problems must be signed by the attending dentist. All orders for the treatment of the resident's dental problems must be in writing and signed and dated by the dentist providing the service. Medication orders and treatment will be administered by nursing service personnel as soon as the order has been received. All orders must be charted and made a part of the resident's medical record and care plan. A review of Resident #1's Resident Face Sheet indicated the facility admitted the resident on 8/16/2023 with diagnoses including a fracture of the right tibia for fibula following insertion of orthopedic implant, joint prosthesis, or bone plate. A review of Resident #1's admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 08/21/2023, revealed the resident had a Brief Interview for Mental Status (BIMS) score of 13, which indicated the resident was cognitively intact. The MDS revealed the resident needed extensive assistance from staff for bed mobility and dressing. The MDS revealed the resident required total staff assistance with transferring and did not walk either in the resident's room or corridors during the time period of the assessment. The MDS revealed the resident had diagnoses including fractures, other multiple traumas, and displaced bicondylar fractures of the right tibia. The MDS revealed the resident had orthopedic surgery to repair fractures of the pelvis, hip, leg, knee, or ankle. The MDS revealed the resident had surgical wounds and received surgical wound care. A review of Resident #1's Care Plan, initiated on 08/28/2023, revealed a problem statement with a start date of 08/28/2023 that indicated the resident had a surgical wound from a right tibia fracture with open reduction internal fixator (ORIF) surgery with a goal of healing without complications. The Care Pan identified approaches directing staff to observe and report signs of localized infection, observe and report signs of sepsis, perform dressing changes per physician order, and report complications. The Care Plan identified a problem statement, with a start date of 08/28/2023, that the resident had a fracture to the right tibia with ORIF surgery and an approach that included instructions for staff to assess the right lower extremity every shift, skin temperature, peripheral pulses, presence and absence of edema, circulation, motion, and sensation. The Care Plan revealed a problem statement, with a start date of 08/17/2023, that the resident's right lower extremity (RLE) had a hinged-locked brace in place from hip to ankle with a compression bandage under it, with approaches directing staff to provide treatments as ordered. A review of Resident #1's hospital discharge instructions revealed wound care instructions for care of the surgical incision. The record included instructions that directed staff to keep the bulky dressing in place, clean and dry, until the follow-up appointment. A review of a Referral Form, dated 08/24/2023, from Resident #1's orthopedic appointment revealed orders including to continue NWB [non-weight bearing] on RLE [right lower extremity]. Knee immobilizer [at] all times. The orders included, Gauze/ACE [compression bandage] wrap change PRN [pro re nata; as needed]. The orders included, Patient may shower but do not submerge leg - just allow water to run over incisions. The record indicated the orders were noted on 08/24/2023. A review of Resident #1's Medication Administration Record [MAR], for 08/01/2023 through 08/31/2023, included a transcription of an order, with a start date of 08/24/2023, that revealed Resident may shower - do not submerge RLE and only allow water to run over incisions, once a day on Wednesdays. The MAR did not include a transcription of the order to change the compression bandage as needed. A review of Resident #1's Resident Progress Notes dated 08/24/2023 at 5:13 PM revealed the resident returned from an orthopedic appointment around 2:30 PM with orders to continue NWB to the RLE and to use a knee immobilizer at all times. The Resident Progress Notes also indicated the compression bandage wrap was changed at the appointment. The Resident Progress Notes reiterated the resident could shower but not submerge the RLE, only allowing water to run over the incisions. A review of Resident #1's After Visit Summary, dated 10/02/2023, revealed the resident's staples were removed but the sutures should remain in place. The summary included instructions that indicated staff should begin daily hygiene of the surgical sites with soap and water and instructions for a shower or sponge bath. The instructions indicated No soaking at this time. The summary included instructions for right knee range of motion as tolerated in knee brace was unlocked. The summary included instructions for weightbearing as tolerated on the RLE with the use of the right knee brace. The summary indicated that, according to Physician S, it was ok to open/remove the resident's brace while awake in bed and indicated the brace must be on for weightbearing transfers or ambulation. The After Visit Summary was initialed by Previous Director of Nursing B (DON) on 10/03/2023. A review of Resident #1's Medication Administration Record, for the timeframe from 10/01/2023 through 10/23/2023, included transcriptions of an order that revealed the Resident may shower - do not submerge right RLE [lower extremity] and only allow water to run over incision. The MAR indicated the order was for once a day, on Wednesdays, with a start date of 08/24/2023. The MAR did not include a transcription of the order to change the gauze/compression wrap as needed. The MAR did not include the transcription of the most recent physician instructions to begin daily hygiene over the surgical sites with the use of soap and water. The MAR did not include a transcription of the order that it was acceptable to open/remove the brace while awake in bed or that the brace must be on for weightbearing transfers or ambulation. During an interview on 10/24/2023 at 2:27 PM, Licensed Practical Nurse L (LPN) said when a resident returned from an appointment, either the resident or whoever accompanied them brought the paperwork to a nurse. He noted that nursing staff reviewed them, entered the orders in the computer, initialed the paper, and put the orders in a medical records box in a cabinet. During an interview on 10/24/2023 at 3:00 PM, LPN F said when a resident went out to an appointment, medical records staff put a packet together, which the resident would give back to the nurse when the resident returned to the facility. She said nursing staff would note any orders, enter them in the electronic medical records (EMR), and put the papers in the medical records box. During a telephone interview on 10/25/2023 at 8:53 AM, LPN P said she followed instructions on a resident's MAR to determine how to treat the resident's wounds. During an interview on 10/25/2023 at 12:52 PM, DON A, the current DON, said she had been the DON for about two weeks. She noted she took care of Resident #1 as a charge nurse. She said she provided the resident's wound dressings for the feet, right knee, surgical incision, and scratches on his back that were self-inflicted. DON A said the resident had a surgical wound, but she could not recall the exact treatment orders the resident had, noting she only knew staff were cleaning and changing the dressing. She said she did not know the number of times she observed the surgical site. She said staff used the care plan and physician orders to know what care to provide to the resident. She said if staff assessed the surgical site every shift, they documented it in a progress note or the MAR. She said Medical Records staff prepared a packet for a resident to take to an appointment. She said the packet included a form for the physician to write a handwritten progress note, which the resident brought back to the facility. She said once a resident brought back a care summary, a nurse identified any orders in the progress notes, added them to the EMR (electronic medical record) for the MAR (Medication administration record)/treatment administration record (TAR), then added the paper to a medical records box in a cabinet. DON A said she then checked them against the physician orders and MAR/TAR. She said she remembered seeing an order for Resident #1's knee, noting it was to wash it with soap and water. She said she was unaware the orders for the resident's treatments did not get added to the EMR. She said she expected staff to provide care and to give medications as requested or ordered. She said she was certain there were orders to clean Resident #1's wounds. Per DON A, she remembered cleaning the surgical site with soap and water. She said she knew she had done the treatments, but if the orders were not added to the MAR/TAR, the other charge nurses would not know to do it. During an interview on 10/25/2023 at 2:30 PM, Resident #1 said they got a really bad infection, but the surgeon attributed the infection to the hardware and said the infection had been there the whole time. The resident said staff took care of the surgical wound, though the resident did not believe there were any orders to dress the wound. During an interview on 10/25/2023 at 3:07 PM, the Administrator said when a resident returned from an appointment with a physician, they took all associated paperwork to the charge nurse. She said staff then documented in the progress notes and added the orders to the EMR. She said once they had initialed the paperwork as completed, they put the paperwork in a box to go down to the medical records department. She said they had not had any issues with that process, noting it seemed to work very well. She said the DON reviewed the progress notes and ensured the orders were entered and correct. She said DON A looked into the orders for Resident #1 when the resident came back from orthopedic appointments. She said DON A was the one who signed off on the orders but failed to follow the process. She said staff should ensure orders were complete and accurate, so residents got the best care possible. During an interview on 10/25/2023 at 3:51 PM, Medical Records staff said that before an appointment, she created a folder and put a referral form inside for a resident to take with them. She said once the resident returned, the paperwork was given to the charge nurse, who entered a progress note and any orders, then sent it back to her to scan in and make any follow-up appointments the resident needed. She said if there was no appointment listed, she called the physician's office to see if any new appointments needed to be made. She said she did not remember seeing any paperwork for Resident #1 but noted she made a follow-up appointment for Resident #1, which meant she received some sort of post-visit paperwork. The facility failed to follow all physician orders for R1.
Feb 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Requirements (Tag F0622)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to permit a resident to return to the facility following a hospitaliza...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to permit a resident to return to the facility following a hospitalization for 1 of 3 residents (R1) reviewed out of a total sample of 3. On 1/28/23, R1 was transferred to the hospital for a change of condition. On 2/6/23, R1 was medically stable and ready for discharge back to the facility. R1's Activated Power of Attorney for Health Care (APOAHC) wished that R1 return to the facility however the facility refused to allow R1 to return. R1 was inappropriately discharged to the hospital without valid discharge planning. The facility refuses to allow R1 to be readmitted , the facility involuntarily discharged R1 without the right to appeal, and failed to honor R1's right to return to the facility. R1 remains at the hospital as no other facility can be found for him. The facility determined they could not meet R1's needs due to R1's behaviors (agitation, aggression and hallucinations related to Alzheimer's disease) and R1 was too great a liability for the facility to take R1 back. The facility made this determination based on R1's behaviors prior to discharge not R1's current behaviors. R1's APOAHC wishes R1 to return to the facility. This is evidenced by: The facility's Transfer or Discharge Notice Policy revised 3/2021 states in part: Residents and/or representatives are notified in writing, and in a language and format they understand, at least thirty (30) days prior to a transfer or discharge. Residents are permitted to stay in the facility and not be transferred or discharged unless: a. the transfer is necessary for the resident's welfare and the resident's needs cannot be met in the facility. d. the facility ceases to operate. 3. Except as specified below, the resident and his or her representative are given a thirty (30) day advance written notice of an impending transfer or discharge from this facility. 4. Under the following circumstances, the notice is given as soon as it is practicable but before the transfer or discharge. a. The safety of individuals in the facility would be endangered, b. The health of individuals in the facility would be endangered. The facility's Transfer or Discharge, Emergency policy, revised 8/2018, includes, in part: Emergency transfers or discharges may be necessary to protect the health and/or well-being of the resident(s). Residents will not be transferred unless: a. the transfer or discharge is necessary for the resident's welfare and the resident's needs cannot be met in the facility; c. the safety of individuals in the facility is endangered due to the clinical or behavioral status of the resident. 2. If a resident exercises his or her right to appeal a transfer or discharge notice he or she will not be transferred or discharged while the appeal is pending, unless the failure to discharge or transfer would endanger the health or safety of the resident or other individuals in the facility. 4. Should it become necessary to make an emergency transfer or discharge to a hospital or other related institution, our facility will implement the following procedures: .b. Notify the receiving facility that the transfer is being made; e. Notify the representative or other family member The facilities, undated, Bed-Hold Consent Form policy includes, in part: . A bed hold is available to nursing home residents when a resident is admitted to a hospital or on a therapeutic leave which specifies the duration of the bed hold. Medical Assistance allows 15 days of bed hold coverage during which the resident is permitted to return and resume residence in the nursing facility. Medicare residents who leave the facility with a therapeutic pass or who are hospitalized may choose to hold their bed at the private pay bed hold rate. R1 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease with late onset (Primary, Admission), anxiety disorder, hypertension, restlessness and agitation, depression, benign prostatic hyperplasic, chronic kidney disease stage 3, muscle wasting and atrophy, repeated falls and aortic aneurysm without rupture. R1 has an APOAHC who makes his health care decisions. On 1/28/23, R1 was discharged to the hospital for agitation and aggression. R1's discharge Minimum Data Set (MDS) assessment on 1/28/23, notes under section A, Discharge - Return anticipated Brief Interview for Mental Status (BIMS) score of 0/15 indicating R1 is severely cognitively impaired. Section Q of the MDS notes R1 does not have a discharge plan in place. R1's care plan, dated 10/19/22, notes, in part: Focus- Category Behavioral Symptoms: R1 experiences wandering (moves with no rational purpose, seemingly oblivious to needs or safety). Goal: R1 will wander safely within specified boundaries. R1 will remain supervised with assigned staff member at all times to keep R1 as well as other residents safe. (1/10/23) Education with all staff on care plan and relocation to 2nd floor, 1:1 defined as the staff will oversee all resident activity as they occur providing constant supervision, feedback and assistance. (1/10/23) Resident relocated to the 2nd floor to decrease the stimulation in the environment and placed in a room directly across from the nurse's station. (1/10/23) Resident will be placed on 1:1 supervision with an assigned staff member at all times. (1/12/23) With signs of increased restlessness provide comfort measures for basic needs (e.g., pain, hunger, toileting too hot/cold, etc. Transfer: the resident requires moderate assist by 2 staff to move between surfaces every 2 hours and as necessary; on 2/18/19, Transfer: Resident requires Mechanical Lift (Hoyer lift) . with 2 staff assist for transfers. R1 does not have a discharge care plan. Of note there is no documentation in R1's clinical record that this letter of 30-day notice of involuntary discharge was not given timely (it was back dated and did not provide 30 days' notice) it was not discussed with R1's APOAHC, nor her response or understanding and did not allow for an appeal. Surveyor reviewed the Notice to Discharge NHA A (Nursing Home Administrator) emailed to R1's APOAHC on 2/10/23 at 11:19 AM with the Date of your (R1's) discharge is: 2/6/23. Note, this is not an appropriate 30-day notice. Review of R1's Progress notes include in part: On 1/9/23 at 6:24 PM, R1's Progress Notes document in part, the following: .Resident stood up and was unable to be redirected back to his WC (wheelchair). Resident combative with staff, hitting at staff member. 1/10/23 at 8:13 PM, R1's Progress Notes document in part, the following: Call with (multiple staff members listed) and FM G regarding R1 striking another resident. FM G expresses being upset d/t (due to) the situation and being told at care conference that R1 has been doing well and adjusting. Writer clarified, that overall, resident has adjusted well to move to third floor and is typically redirectable, however, does continue to have episodes of being hard to redirect, or physical aggression with staff. Today, however, his aggression was directed at a resident. Expressed to FM G that this is a safety concern for the other vulnerable residents who reside here. FM G again expressed being upset over the situation and discontent with entire POC (plan of care). FM G is agreeable to move R1 back to second floor. However, d/t safety concerns, resident will have strict one on one observation 1/11/23 at 9:29 PM, R1's Progress Notes document in part, the following: .R1 wandered into another resident's room this past Friday .subsequent reports from the resident (affected) indicate R1 attempted to pull her out of bed and cause the affected resident to be scared. A second report indicates that a resident hit another resident on the head. (This second incident documented was observed by Surveyor and cited on survey). 1/12/23 at 2:15 PM, R1's Progress Notes document in part, the following: Spoke with FM G she had a chance to speak with the intake coordinator at hospital (name). She started the referral process stating to writer that she knows R1's behaviors put him and others at risk. We reviewed incident from last night that involved a staff member who was providing one on one with R1, and he became agitated and punched caregiver in the eye. At this time, we will move forward with the referral to Geri Psych On 1/24/23 at 4:51 PM, R1's Progress Notes document in part, the following: .resident is doing better with the 1:1 and a move to the second floor. Resident did have an incident with one staff member. It was reported that resident did pull a staff member's hair . On 1/30/23 at 7:12 AM, R1's Geriatric Psychiatric notes indicate the following: R1 is admitted on a voluntary basis from the facility (facility name) due to aggression and agitation. Medical decision maker: APOAHC: FM G (Family Member). R1 was admitted to Geriatric Psychiatric Unit from the facility on 1/28/23 for aggression and agitation that has necessitated 1:1 care for R1 for the last 3 weeks. Over the last 4-6 weeks, R1 has had a series of moves from one floor to another, due to his behaviors and staffing changes. R1 was on the Rehab floor- it was quiet and calm. He was wandering at that time and going into others' rooms he had one verbal confrontation, and the police were called. A woman whose room he entered reported to the state and an investigation took place. He was moved to the third floor, LTC. He got more disruptive and more resistant with cares. He has struck out at staff and hit one aide so hard she had to be seen in the emergency room (black eye). That unit was much more active and noisier. For some time, R1 was seen by a physician (name) with a local hospital (name). Due to logistics his care changed to Physician (name), the in-house Primary Care Provider. .R1 was admitted voluntarily and did well for a time on the unit. In the evening he became extremely agitated and started yelling profanity at staff. (Note, the staff were not trained in Alzheimer's/Dementia Care). He pounded his hands into walls and was threatening. he was restless, hallucinating and experiencing delusions. On 1/28 he was given lorazepam and haloperidol combination twice before finally settling. Last night he received prn (as needed) risperidone and a combination of Haldol and lorazepam. Early this morning, 1/30 he received another combo prn. He's spent most of today sleeping but did get up to eat a late lunch. Past Psychiatric Hx. (History): R1 has no history of suicidal attempts or suicidal ideation. This is his first psychiatric hospitalization. Diagnoses: Major neurocognitive disorder, Alzheimer's disease with behavior disturbance Treatment Plan 1. Pharmacotherapy: R1 was admitted on his medications from the facility. However, over the weekend his agitation was so severe that his Seroquel 25 mg (milligrams) BID (twice daily) was discontinued in favor of Risperidone 1 mg QHS (once per day at bedtime) and 0.5 mg QD (every day) prn (as needed). Risperidone worked well for him in the past per FM G, FM G consented to treatment after a discussion of risks vs. benefits. Fluoxetine (Prozac) dose decreased from 60 mg to 40 mg due to the anticholinergic affects and possible activation. Decrease Depakote, taken for agitation, from 125 mg TID (three times a day) to 125 mg BID (two times per day). Continue melatonin 3 mg. Quetiapine has been discontinued. 2. Psychotherapies: Encourage participation as appropriate and as tolerated in unit therapies. 4. Labs or additional studies: admission labs reviewed. No new orders. 5. Legal status: Voluntary 6. Discharge planning/disposition: transition care back to outpatient treatment team when stable, (two Physician names listed). Regarding housing, the family would like to move R1 back to a memory care center on discharge (note, there are none available). On 2/6/23 at 4:13 AM, R1's Geri Psych Progress Note documented the following: Pt (patient) A&O (alert and oriented) to self. He has been pleasant and calm when awake. Tolerating repositioning and cares. He was joking with staff, shaking writers hand stating we are friends Calling staff honey he offered smiles. He denied anxiety, depression and pain when asked. No agitation/aggression. He was awake to take his HS (bedtime) medications. Pt was sleeping at beginning of shift, he awoke to take his medications. Able to fall back to sleep until 2:15 AM, he is awake in his room calm and quiet at time of charting. On 2/3/23 at 3:30 PM, R1's Progress Notes document the following: SW H documented the following: Phone call from the social worker at the hospital. R1 has taken a decline and family is considering hospice. Per social worker, R1 will need to discharge to a SNF due to the need for hospice. This writer informed SW that an Assisted Living was doing an assessment today. Per hospital social worker, he will call and give her update and tell her not to come. Per (hospital) social worker, D/C (discharge) plan will be discussed further at scheduled CC (Care Conference) on 2/6/23 at noon. On 2/3/23 at 3:34 PM, SW H (Social Worker) documented the following: Phone call with FM G (Family Member). Per FM G, R1 has had a decline. R1 is no longer taken [sic] meds, minimally responsive, and has a UTI (urinary tract infection) and pneumonia that is not being treated. Per FM G, they are waiting for the care conference 2/6/23 to make any hospice decisions. The writer provided support. This writer will continue to follow as needed. Note, on 2/6/23 at approximately 5:00 PM, R1 was scheduled to return to the facility from the hospital. Note, no further documentation in SW H's progress notes until 2/7/23 (below). On 2/7/23 at 11:00 AM, SW H documents she reached out to 7 different facilities (facility names) this morning regarding placement, and none have any beds available. On 2/8/23 at 4:31 PM, NHA A (Nursing Home Administrator) documented the following Progress Note in R1's record: The hospital social worker called to let NHA A know he received this writer's message about trying to find placement. The social worker stated he thinks that the facility helping is hurting the ability for them to find placement. The social worker stated that he does not want the facility to help find placement. Writer apologized and will no longer reach out and try to help find alternative placement. On 2/10/23, the facility provided R1 a 30-day notice letter of involuntary discharge. It is important to note the facility indicates the Date of your discharge is 2/6/23. Note, this is the same day R1 was stabilized and scheduled to return to the facility. The letter states Your health and/or safety and/or the safety of others is endangered by your remaining at this facility. The date of your discharge is: 2/6/23. The location to which you'll be moving is: (current hospital name) then to memory care unit or other SNF (Skilled Nursing Facility). You have the right to relocation assistance and to be prepared for and oriented to being discharged . The facility has made every attempt to assist in finding another location and (hospital name) has requested the facility not aid in this further attempt of discharge. On 2/14/23 at 12:32 PM and 1:15 PM, Surveyor spoke with NHA A (Nursing Home Administrator). Surveyor asked NHA A, did the facility provide FM G (Family Member/APOAHC) a bed hold prior to R1 being sent to the hospital. NHA A stated, Yes. Surveyor asked NHA A, on 2/6/23 when you had the conversation with the hospital would the bed hold have been within 14 days. NHA A stated, Yes. Surveyor asked NHA A, would you have been required to take R1 back to his room. NHA A stated, Yeah, probably. (Note, the facility was required to take R1 back but instead refused to allow him to return). Surveyor asked NHA A, when you issue a 30-day discharge notice how many days' notice are you required to give. NHA A stated, 30 days unless it's an emergent discharge. Surveyor asked NHA A, did you provide R1 and FM G 30 days' notice of discharge. NHA A stated, No. Surveyor asked NHA A, on 2/10/23 when you issued an involuntary discharge notice effective 2/6/23, was that within the 14-day window. NHA A stated, Yes. Surveyor asked NHA A, why was R1 involuntary discharged . NHA A stated, he was discharged because he was admitted to Geri Psych due to having behaviors that were uncontrollable. NHA A stated, we were lining up a facility for him after Geri Psych. Surveyor asked NHA A, tell me about R1's uncontrollable behaviors. NHA A stated, we got cited with IJ's (Immediate Jeopardy) citations due to psychosocial harm to a female resident and hitting a second female resident. Surveyor asked NHA A, why are you not taking R1 back. NHA A stated, we don't have a room for him to come back to. NHA A stated, as a business decision we closed the 2nd floor due staffing crisis. NHA A stated she and DON B (Director of Nursing) did an onsite visit to Geri Psych on 2/6/23. Surveyor asked NHA A, how was R1 during your visit. NHA A stated, R1 was calm, he was in his recliner. NHA A added, when she asked how he is doing, he made a gesture to slitting his throat (moving his index finger across his throat). NHA A stated, R1 made references to choking babies. (Note, there is no documentation of this.) NHA A added, R1 is in an environment with a 3/8 ration (3 staff / 8 residents) and his behaviors are very well managed. NHA A stated, we don't feel we can manage his needs, we can't staff 2nd floor. NHA A added, as well as not meeting his needs of 1:1 and putting other residents at risk. Surveyor asked NHA A, do you have a bed available on 3rd floor. NHA A stated, she does not have a single bed (clarified a bed in a private room). Surveyor asked NHA A, did you offer any other options to FM G. NHA A stated, we did not discuss options for her to supply 1:1. (Note, this is not the question that Surveyor asked, and SW H stated the facility told FM G she has the option to pay for 1:1 out her own pocket.) Surveyor asked NHA A, so besides psychosocial harm and behaviors, why are you not allowing R1 to return to the facility. NHA A stated, R1's behaviors are not controllable; R1 was 1:1 when he hit a female resident. NHA A stated, it's due to not only psychosocial harm but physical abuse. (Note, the root cause of these occurrences is lack of supervision by the facility.) Surveyor asked NHA A, how are R1's behaviors at Geri Psych following medication changes. NHA A stated, He's not having behaviors at Geri Psych. NHA A added, He was taken off all medication but just because he's not having behaviors, he needs a less stimulated environment which the facility cannot offer him right now. Surveyor asked NHA A, do you have plans to re-open the 2nd floor. NHA A, stated Not at this time. (Note, Surveyor observed resident rooms on 2nd floor with personal items including many pictures hanging on the walls and belongings. This indicates to Surveyor that the facility will likely be moving residents back to the 2nd floor after R1 is placed at a different facility.) Surveyor asked NHA A, what type of behaviors does R1 exhibit. NHA A stated, Aggressive behaviors both physical and verbal towards residents and staff. NHA A stated, residents are the biggest concern. NHA A stated R1's discharge was emergent due to the safety of other residents at that time. (Note, R1 was placed on 1:1 on 1/10/23 and he has not made contact with other residents since this time. This indicates 1:1 was an effective intervention to prevent further resident to resident incidents.) Surveyor asked NHA A, when did you make the decision to not take R1 back. NHA A stated, the decision to not take R1 back was on 2/6/23 when we did the onsite visit (at Geri Psych). NHA A stated she asked Geri Psych if R1 is in bed all the time. NHA A stated, Geri Psych stated he is still getting up and that's a concern for psychosocial harm to other residents. NHA A stated, given the situation my hands were tied. NHA A added, it's not an ideal situation, we were in a lose situation regardless. R1 has an Activated Power of Attorney for Health Care (APOAHC) who makes his health care decisions. R1 has the right to hospice services and to return to the facility. The facility failed to allow R1 to return to the facility and failed to implement an appropriate discharge plan for R1. R1's APOAHC is exercising her right for R1 to return to the facility until a suitable memory care unit is available. There is no evidence in the clinical record that R1's current condition following treatment at the Geriatric Psychiatric unit will endanger his safety or the safety and health of individuals in the facility. R1 is a different person since his treatment and medication adjustments and Geri Psych. R1's APOAHC plans to enroll R1 in hospice and has taken him off most medications. R1's APOAHC is requesting he return to the facility and the facility is denying R1 the right to return. R1 remains hospitalized at the Geri Psych Unit. Cross Reference F626
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Transfer (Tag F0626)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility does not have a policy and procedure regarding permitting residents to return...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility does not have a policy and procedure regarding permitting residents to return to the facility. The facility failed to allow a resident to return to the facility after a hospital stay this affected 1 of 3 resident (R1) reviewed for readmission out of a total sample of 3. R1 was hospitalized and then was denied readmission to the facility following a hospital stay. This is evidenced by: The facility's Discharge of Resident policy, dated 2/21/03, includes, in part: . F. Procedure for discharge: use the following procedure to complete the discharge of a resident. Step 1. Explain the discharge procedure to the resident and family. Step 2. Obtain the signature of the resident or a family member on the appropriate discharge form . Step 8. Document in the medical record any pertinent information, including but not limited to the following: Date and time of discharge, who accompanied the resident, Type of transportation, Medication disposition, Specific Instructions given to the resident or responsible party, A description of the resident's mental and physical condition at the time of discharge. (It is important to note that the facility policy does not include any procedure for a facility-initiated discharge of a resident following a hospitalization.) The facilities, undated, Bed-Hold Consent Form policy includes, in part: . A bed hold is available to nursing home residents when a resident is admitted to a hospital or on a therapeutic leave which specifies the duration of the bed hold. Medical Assistance allows 15 days of bed hold coverage during which the resident is permitted to return and resume residence in the nursing facility. Medicare residents who leave the facility with a therapeutic pass or who are hospitalized may choose to hold their bed at the private pay bed hold rate. R1 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease with late onset (Primary, Admission), anxiety disorder, hypertension, restlessness and agitation, depression, benign prostatic hyperplasic, chronic kidney disease stage 3, muscle wasting and atrophy, repeated falls and aortic aneurysm without rupture. R1 has an APOAHC (Activated Health Care Power of Attorney) who makes his health care decisions. On 1/28/23, R1 was discharged to the hospital for agitation and aggression. R1's discharge Minimum Data Set (MDS) assessment on 1/28/23, notes under section A, Discharge - Return anticipated Brief Interview for Mental Status (BIMS) score of 0/15 indicating R1 is severely cognitively impaired. Section Q of the MDS notes R1 does not have a discharge plan in place. R1's care plan, dated 10/19/22, notes, in part: Focus- Category Behavioral Symptoms: R1 experiences wandering (moves with no rational purpose, seemingly oblivious to needs or safety). Goal: R1 will wander safely within specified boundaries. R1 will remain supervised with assigned staff member at all times to keep R1 as well as other residents safe. (1/10/23) Education with all staff on care plan and relocation to 2nd floor, 1:1 defined as the staff will oversee all resident activity as they occur providing constant supervision, feedback and assistance. (1/10/23) Resident relocated to the 2nd floor to decrease the stimulation in the environment and placed in a room directly across from the nurse's station. (1/10/23) Resident will be placed on 1:1 supervision with an assigned staff member at all times. (1/12/23) With signs of increased restlessness provide comfort measures for basic needs (e.g., pain, hunger, toileting too hot/cold, etc. Transfer: the resident requires moderate assist by 2 staff to move between surfaces every 2 hours and as necessary; on 2/18/19, Transfer: Resident requires Mechanical Lift (Hoyer lift) . with 2 staff assist for transfers. R1's Activities care plan, dated 1/12/23, notes, in part: R1's family members visit frequently and are very supportive. R1 does not have a discharge planning care plan. On 1/24/23 at 4:51 PM, R1's progress note reads in part, as follows: resident is doing better with the 1:1 and a move to the second floor. On 1/28/23 R1 was hospitalized on a Geriatric Psychiatric unit. On 1/28/23 R1 has signed bed hold in place. NHA A (Nursing Home Administrator) documented the following, R1 Report for Discharge, undated, as to why they are not allowing R1 to return to the facility: R1 was admitted to (hospital name) from the facility on 1/28/23 and Admin (NHA A and DON B - Director of Nursing) went to do an onsite meeting with R1 on 2/6/23. R1 was resting in a chair in the day room with two other patients. There were two aides in there caring for the patients when entering the room. R1 was unable to hold a conversation as per his baseline. When asked how he was, he made a gesture with his hand acting as a knife and cutting his throat. DON B (Director of Nursing) asked to speak to the RN (Registered Nurse) on shift to get a better understanding of how R1 was doing and what medications he was currently taking. RN said he was only taking PRN (as needed) Morphine and Tylenol and had only needed the PRN Morphine 3 times since being there for terminal restlessness. R1 was sent to Geri psych for a medication tune-up while the facility and family looked for alternate placement. When R1 was diagnosed with pneumonia on 2/1/23 and unable to swallow per progress notes from the hospital, they took him off all his medication and are currently only using Morphine PRN for diagnosis terminal restlessness, which is a new diagnosis since his admission to the hospital. After speaking with the RN regarding how R1 has been during his stay with them, she stated that he has not had any unprovoked agitation but has had provoked agitation. RN said they cannot keep him at the hospital as he has not shown signs of needing to stay in Geri psych. SW H (Social Worker) at the facility has been working with FM G (Family Member), R1's POA (Power of Attorney-Activated), on finding alternative placement in a memory care unit to better suit R1's needs. Referrals have been made to multiple facilities. R1 does well in a quiet environment with little to no stimulation in a private room. When doing the onsite the unit is calm, almost silent. There are 8 patients total to 3 staff members. This again shows that when R1 is in a calm, quiet environment, he has little to no behavior. (Note, this is an important detail). The facility cannot provide such an environment now due to the 2nd floor closing due to the staffing crisis. If R1 were to return to the facility, he would have to come back to the 3rd floor which is the floor where he has multiple incidents with other residents due to being overstimulated. (Note, the incidents were due to a lack of supervision by the facility.) I cannot ensure the psychosocial health of the other residents at the facility if R1 returned to the 3rd floor. R1 would need to be on a 1:1 if he returned, and the facility cannot continue this. Geri Psych is stating he does not need a 1:1 with them but due to past histories of resident-to-resident altercations as well as the sound of alarms causing psychosocial harm to other residents there is no way around the 1:1. According to F622, the facility must permit each resident to remain in the facility and not discharge the resident from the facility unless; the resident need cannot be met in the facility, the safety of individuals in the facility is endangered due to the clinical or behavioral status of the resident, and the health of individuals in the facility would otherwise be endangered. The facility cannot meet R1's needs now because they cannot place him on the 2nd floor due to the floor closing, which would allow R1 to have a low stimulated environment with minimal residents on it. If R1 were to return, he would have to go to floor 3 with the other residents which has a historical pattern of triggering R1 to have unprovoked aggressive behaviors toward other residents. (Again, it is important to note, these incidents occurred due to lack of supervision by the facility.) If R1 were to return to the facility, the facility would not be able to ensure the safety of other residents due to R1's history of unpredictable behaviors. Other residents on the 3rd floor have suffered psychosocial harm at a level 4 according to our state survey due to R1's presence on the 3rd floor (Again, it is important to note, these incidents occurred due to lack of supervision by the facility.) Interventions that can be put in place such as an alarm will only create more psychosocial harm to other residents as the noise of the alarm trigger for other residents in the facility. Due to residents' unpredictable behavior, he poses a risk to the other residents and their psychosocial health. If R1 were to return to floor 3 this would cause other residents to have a mental health decline. This is due to having anxiety about being on the same floor as R1 due to past resident to resident altercations resulting in level 4 psychosocial harm according to our Annual [sic] survey. The NP (Nurse Practitioner) for the managed care organization agrees that the facility is not the best place for R1 as well due to our inability to put him on the 2nd floor and has also actively played a role in getting him into another care setting as she rounds at other facilities and see the need for a memory care unit. The Physician has also stated that the facility is unable to meet the needs of the residents (both R1 and other residents in the facility) if R1 returns. After much thought I do not see a way for R1 to return to the facility without causing psychosocial harm to the other residents. I also do not believe that the facility can meet R1's needs of a quite [sic] environment with low stimulation to ensure minimal agitation. I do not believe that the facility is the best place for R1 as we cannot provide him with an environment that allows him to thrive. After closing the 2nd floor due to the staffing crisis there is no single room on a quite [sic] floor with little to no stimuli. The facility is unable to meet the needs of the residents. On 2/10/23 the NHA A (Nursing Home Administrator) issued a notice of discharge from the facility effective 2/6/23. The reason for you being discharged is that: Your health and/or safety and/or the safety of other is endangered by your remaining at this facility. (Note, this is not an acceptable 30-day discharge notice.) On 2/14/23 at 12:14 PM, Surveyor spoke with SW H (Social Worker). Surveyor asked SW H to share why the facility discharged R1 and to tell Surveyor what that looked like. SW H stated, she was not in on any of the conversations leading up to R1 going to Geri Psych. Surveyor asked SW H, why was R1 sent to Geri Psych. SW H stated, His behaviors and maybe some med (medication) changes and getting them straightened out. SW H added, she only met R1 one time. Surveyor asked SW H, what type of behaviors did R1 have. SW H stated, verbal, physical and sexual with other residents which is why he was moved to the second floor. Surveyor asked SW H, why did the facility not take R1 back after he was hospitalized at Geri Psych. SW H stated, we outlined this with FM G. SW H stated, it's not safe for psychosocial harm reasons. R1 being on 3rd floor is an issue for him, it's too much sensory stimulation and we can't open 2nd floor for just him. SW H stated, We offered to FM G to pay 1:1. SW H added, FM G would have had to pay for the 24-hour care. Surveyor asked SW H, was it possible for FM G to do that. SW H stated, She declined. Surveyor asked SW H, when did the facility offer FM G that option. SW H stated, in the Care Conference we had on 2/6/23. SW H reiterated; we would not be able to open the 2nd floor for just R1. (Note, prior to R1's hospitalization, he successfully resided on the 2nd floor with 3 other rehab residents). Surveyor asked SW H, what changed. SW H stated, the facility closed 2nd floor. Surveyor asked SW H, what behaviors is R1 having currently while at Geri Psych. SW H stated, she is unsure as she does not have his hospital notes. Surveyor asked SW H, did FM G sign a bed hold on 1/28/23. SW H stated, Yes. Surveyor asked SW H, when a resident or their APOAHC signs a bed hold what does that mean. SW H stated it means the resident's room will be held for 15 days. Surveyor asked SW H, should R1 have been allowed to return to the facility. SW H stated, yes, but there may be a time where a 30-day discharge is necessary. (Note, a proper 30-day discharge was not provided to R1's APOAHC). Surveyor asked SW H, is it appropriate to offer FM G to pay for 1:1. SW H, stated she did not think this was a concern. On 2/14/23 at 1:15 PM, Surveyor spoke with NHA A (Nursing Home Administrator). Surveyor asked NHA A, did the facility provide FM G (Family Member/APOAHC) a bed hold prior to R1 being sent to the hospital. NHA A stated, Yes. Surveyor asked NHA A, on 2/6/23 when you had the conversation with the hospital would the bed hold have been within 14 days. NHA A stated, Yes. Surveyor asked NHA A, would you have been required to take R1 back to his room. NHA A stated, Yeah, probably. (Note, the facility was required to take R1 back but instead refused to allow him to return). On 2/14/23 at 1:20 PM, Surveyor spoke with FM G (Family Member). Surveyor asked FM G to share with Surveyor what the facility told her regarding R1 back when he was hospitalized . FM G stated, That they can't take him because of the psychosocial risk even though he's doing better. FM G stated, she felt coerced to send him to Geri Psych to work with his medications. The facility told FM G that Geri Psych are the experts in understanding and adjusting medication. FM G stated, she signed a bed hold for R1 when he went to the hospital and knows the facility agreed to take him back after the hospitalization otherwise Geri Psych would not take R1. FM G stated R1 had a near death experience on 2/1/23. FM G stated, R1 was unable to swallow and looked like he was going with God. R1 was sent to Geri Psych on 1/28/23 and within a few days FM G enacted R1's end of life wishes, stopped all medication. R1 was not agitated. On 2/6/23 FM G stated she made arrangements for R1 to be picked up from Geri Psych and returned to the facility. FM G stated, R1 had an appointment set up for hospice to enroll him. FM G stated, on 2/6/23 at 5:00 PM the facility called her with three (3) staff members on the call (NHA A, DON B and SW H) and stated they are not taking R1 back. The Physician and Social Worker at Geri Psych asked, what do you mean you're not taking R1 back. The facility stated they are not taking R1 back due to the psychosocial risk to other residents. The Physician at Geri Psych stated, R1 is doing great, come and check him out for yourself. FM G stated, NHA A and DON B (Director of Nursing) came to Geri Psych to see R1. NHA A stated they are not taking the resident back due to his behaviors. FM G stated the Physician and Social Worker from Geri Psych stated R1 is exhibiting those behaviors anymore. FM G stated, DON B said the facility is not taking R1 back because he is a psychosocial risk. FM G stated, she asked DON B, then why did you send him to Geri Psych. FM G stated, DON B said, To buy us some time to find another place to live. DON B stated, the facility cannot afford to have R1 at the facility because he has cost them thousands and thousands of dollars. FM G stated, NHA A snarkily asked her if she would pay the facility for R1 to have a sitter 24/7 (also known as 1:1 supervision). FM G stated it is FM G's responsibility to find R1 a place to live. FM G stated, DON B told her that R1 requires care 24/7 and they cannot care for him. Geri Psych stated R1 does not need that level of care (1:1). DON B stated, that's what he was before, and they need to follow that (1:1). The facility told FM G they closed the second (2nd) floor and can't have R1 on third (3rd) floor. FM G stated, NHA A told her, the facility will take the fine from State Agency if he comes back or if he doesn't. NHA A added, if they don't take him back, they know it's not right, however, they would just prefer he's gone and take the fine. FM G stated, she is at the facility every other Monday for Care Team meeting. FM G stated residents with dementia that have behaviors don't choose to behave this way. FM G stated, the facility had mentioned previously regarding R1 living in a Memory Care unit, but they never said we can't have R1 here, let's work together to find a place that's suitable. Surveyor asked FM G, if R1 is forced to move to a facility further away, how will that affect you and your family. FM G stated she comes to the facility multiple times per week to visit R1, provide a shower, brush and floss teeth and trim his nails. FM G stated the two other facilities with Memory Care units currently have no open beds. FM G stated, she lives two (2) minutes away from R1 when he is a resident at the facility. FM G started to become tearful and stated, That to me is unimaginable. FM G stated, R1 will just have to be by himself, I guess. FM G stated, she has not worked during the month of February because she can't concentrate due to this situation and has lost her wages. R1 remains at Geri Psych as no placement has been found. The facility failed to accept R1 back to the facility after a hospitalization. Cross Reference F622
Jan 2023 21 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident (R291) did not abuse 2 out of 18 sa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident (R291) did not abuse 2 out of 18 sampled Residents (R290 and R33.) R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility was aware of R291's behavior and this behavior was noted in R291's care plan. R291's care plan indicates R291 is one on one supervision while resident awake, door alarm, and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's room, physically grabbing R290's head while R290 was in bed, and screaming and swearing at R290 to Get the fuck out of my bed. On the annual survey, R291 entered R33's room and Surveyor observed R291 hit R33 on the head. Surveyor observed R291 agitated, difficult to redirect, and going in to R33's room twice, the second time R291 hit R33 on the head. Surveyor observed R291 attempting several times to enter R290's room. Surveyor observed a staff attempting to support R291 but was not successful. No other staff or management came to support R291 during this time. The facility previously had an immediate jeopardy that began on 9/8/22 and was removed on 10/21/22 due to abuse and not supervising R291. The facility's Plan of Correction (POC) states, in part, 1:1 supervision of resident when outside of the resident's room Ongoing 15-minute checks completed by floor nurse or assigned CNA (Certified Nursing Assistant) door alarm present . The facility's failure to ensure adequate supervision to prevent abuse created a finding of immediate jeopardy that began on 1/6/23. Surveyor notified the Director of Operations and Director of Nursing of the immediate jeopardy on 1/11/23 at 12:30 PM. The immediate jeopardy was removed on 1/10/23; however, the deficient practice continues at a scope/severity of D as the facility continues to implement its action plan. Evidenced by: The facility policy titled Abuse Prevention Program with a revision date of December 2016, states in part; Policy Statement our residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual, or physical abuse, and physical or chemical restraint not required to treat the resident's symptoms. Policy Interpretation and Implementation As part of the resident abuse prevention, the administration will: 1. Protect our residents from abuse by anyone including, but not necessarily limited to: facility staff, other residents, consultants, volunteers, staff from other agencies, family members, legal representatives, friends, visitors, or any other individuals 3. Develop and implement policies and procedures to aid our facility in preventing abuse, neglect, or mistreatment of our residents. 4. Require staff training/orientation programs that include such topics as abuse prevention, identification and reporting of abuse, stress management, and handling verbally or physically aggressive resident behavior. 5. Implement measures to address factors that may lead to abusive situations, for example: a. Provide staff with opportunities to express challenges related to their job and work environment without reprimand or retaliation; b. Instruct staff regarding appropriate ways to address interpersonal conflicts; and c. Help staff understand how cultural, religious and ethnic differences can lead to misunderstanding and conflicts. 6. Identify and assess all possible incidents of abuse; 7. Investigate and report any allegations of abuse within timeframes as required by federal requirements; 8. Protect residents during abuse investigations; 9. Establish and implement a QAPI review and analysis of abuse incidents; and implement changes to prevent future occurrences of abuse; and 10. Involve the resident council in monitoring and evaluating the facility's abuse prevention program. In Sexual Abuse of Older Nursing Home Residents: A Literature Review, the authors note the statement by the World Health Organization, Regardless of the type of abuse psychological, physical, sexual, financial, and neglect, it will certainly result in unnecessary suffering, injury or pain, the loss or violation of human rights, and a decreased quality of life for the older person https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4302365/ R291 was admitted to the facility on [DATE] with diagnoses including: Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, Restlessness and agitation, Depression, and Alcohol abuse. R291's most recent Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 12/13/22, indicates R291 has a Brief Interview for Mental Status (BIMS) score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney (APOAHC). R291's Comprehensive Care Plan, indicates, in part: Problem start date: 10/27/22, Behavioral Symptoms - Resident has expressed sexual behaviors towards others and based on assessment is unable to consensually participate in this type of behavior. Resident has socially inappropriate/disruptive behavioral symptoms as evidenced by sexually inappropriate behaviors and foul language towards staff and other residents. Long Term Goal Target Date 3/16/23: Resident will accept redirection when exhibiting socially inappropriate/disruptive behavior toward staff or other residents. Approach: Start Date 10/27/22, administer medications per physician orders, assess resident as needed using the sexuality and intimacy worksheet, remind resident he is married and provide education related to appropriate interactions with others, avoid over-stimulation, identify and report possible triggers for suggestive or sexual language, maintain a calm, slow, understandable approach and environment for and with resident. Observe and report socially inappropriate/disruptive behaviors when around others. Provide snack (ice cream), provide meaningful engagement or activities to resident, remove resident from group activities when behavior is unacceptable, remove resident from other resident's rooms and unsafe situations. Staff should watch their body language staff wear appropriate attire. Staff should be aware of their own body language and conversations they are having with coworkers, visitors and residents. Staff should explain their role upon entering room. Address the resident formally and maintain their professionalism. When available, have male caregivers and nurses provide care for resident. One on one supervision while resident awake. Door alarm and 15-minute checks while resident sleeping. Problem start date: 10/19/22, Behavioral Symptoms - Resident experiences wandering (moves with no rational purpose, seemingly oblivious to needs or safety). Long Term Goal Target Date 3/16/23 Resident will wander safely within specified boundaries. Approach 10/20/22 Door sensor alarm to resident's doorway to be turned on when in his room. Resident to have one on one supervision when awake. Maintain a calm environment and approach to the resident. Redirect resident if wandering into another room; offer resident to stay by nurses' station to be in line of sight of staff. When resident begins to wander, provide comfort measures for basic needs (e.g., pain, hunger, toileting, too hot/cold, etc.). Problem start date: 10/4/22, Behavioral Symptoms - Resident uses inappropriate language towards others. Longer Term Goal Target Date 3/16/23 Resident will accept redirection from staff when using inappropriate language towards others. Approach 10/4/22 gently but firmly inform resident that inappropriate language are not welcome. Do not engage in discussion. Maintain a calm, slow, understandable approach . Problem start date: 9/13/22, Potential for elopement r/t cognitive status, unaware of safety concerns. Long Term Goal Target Date 3/16/23 Pt. will make no attempts of elopement E/B no sounding of code alert. Approach 9/13/22 check function weekly. Check placement every shift per nursing. Code alert bracelet to left ankle. #10. Gently redirect from stairwells and/or elevators. Picture of resident in all identified locations. Problem start date: 8/24/22 Behavioral Symptoms- Resident has been known to make sexually inappropriate comments towards staff and grabbing at staff. Long Term Goal Target Date 3/16/23 Resident will accept assistance from staff, if resident is not redirectable, staff will ensure resident is safe, leave resident's room and reapproach. Approach 10/20/22 door sensor alarm in resident's doorway to be turned on when resident is in his room. Resident to have one on one supervision. Approach start date 10/4/22 gently but firmly inform resident that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Approach start date 9/8/22 resident to have supervision when around female residents. Staff to ensure no inappropriate interactions . Problem start date: 5/6/22 Behavioral Symptoms - APOAHC stated resident has a history of grabbing other residents aggressively and becoming physically aggressive with staff. APOAHC indicated resident has not made any sense when he talks; resident is able to form words, but the words together do not make sense. Resident has used swear words often. Approach start date 5/6/22 Staff can attempt to redirect resident. Staff should have a calm approach when interacting with resident. Ask simple yes, no questions. Staff can meet with resident 1:1 if needed/able. If resident becomes agitated staff can reapproach after giving resident time to calm down. During periods of increased agitation, remove resident away from other residents and take to safe area to calm down. Approach start date 8/2/22 Approaches to redirect resident to his own room. Sign placed outside of resident's room to direct him to his own room. Surveyor asked for R291's Certified Nursing Assistant (CNA) Care Card. Facility provided a document titled, Profile Care Plan Approaches which states, in part: Nutritional Status 6/9/22, .1:1 supervision at meals .If you have to leave resident, move all food and inedible items out of his reach. Behavioral Symptoms 10/4/22, Gently but firmly inform R291 that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Behavioral Symptoms 10/27/22, Resident should be placed in a calm and quiet environment at least an arms length away from other residents to ensure resident's safety. Surveyor reviewed Physician Order Report 1/1/23-1/31/23 which states, in part: Start date, 8/29/22 May be seen by behavioral health, start date 8/29/22 Target Behavior: (sexual inappropriateness, increased resident distress, dangerous to self or others) At the end of each shift mark frequency - how often behavior occurred and intensity - how resident responded to redirection, intensity code: 0=did not occur, 1=easily altered, 2=difficult to redirect. Special instructions staff note: add frequency and intensity med notes to order for tracking. Every shift; day, pm, noc. Start date, 9/13/22 Check placement of wander guard every shift. Start date, 9/20/22 check wander guard function weekly. Start date, 11/24/22 Update POA with any instances of combative behavior (call daughter). Start date, 11/28/22 Check function of door alarm sensor Qshift. Every shift; day, pm, noc. Surveyor reviewed behavior tracking from 12/1/22-1/10/23 .target behavior sexual inappropriateness, increase resident distress, dangerous to self or others .out of the 41 days reviewed there is see note documented for 20 of the days. The behavior documentation is not consistently tracking intensity or frequency. Progress notes reviewed, 12/11/22 13:47 (1:47 PM) .talking and swearing very loudly at the lunch table. He did not become aggressive physically but continued to be very vocal and curse .12/16/22 14:23 (2:23 PM), He swung at CNA and connected with her left shoulder-did not cause injury. 12/17/22 21:24 (9:24 PM), CNA needed assistance with toileting resident, while nurse and CNA were toileting resident, he hit CNA in her face causing her to bite the inside of her lip. Nurse and CNA redirected and educated resident. After toileting resident, staff was able to place resident in bed 12/18/22 22:13 (10:13 PM), Resident looking for the bathroom; was redirected back to his room Writer entered room to find CNAs in bedroom with resident in bathroom pacing. Writer offered assist to resident. Resident stated, I gotta take a piss and they told me I had to come in here.Resident proceeded to pull out his penis and pee in the corner .CNAs attempted to intervene which agitated resident more. Writer instructed CNAs to step back as to not overwhelm resident resident did make comments with washing of his penis and tried to grab writer's hand to move back to location, was easily redirected 12/24/22 23:48 (11:48 PM), Staff reported that during shift change resident slapped the evening shift care giver. Care giver was trying to assist resident and resident slapped her. 1/1/23 0:00 (12:00 AM), Resident trying to visit with a female resident this PM, resident was hard to redirect .1/9/23 9:41 AM, .he punched first CNA in the face. 1/9/23 18:24 (6:24 PM), .resident combative with staff, hitting at staff member. 1/10/23 16:09 (4:09 PM), .resident struck another resident .1/11/23 23:36 (11:36 PM), .CNA stated that resident had been sleeping in recliner and became restless and got up. CNA was assisting with incontinence cares when resident punched her in the eye. RT (right) eye with green/purple bruising and swelling to upper eyelid . Surveyor reviewed notes from Behavioral Care Solutions (BCS) from time of admission with BCS, 9/16/22, states, in part: Patient referred for BCS services for vulgar language and aggressive behavior towards staff .9/29/22, Can get anxious and agitated at times. It is reported he did have a physical altercation with peer. Confused with poor memory 10/21/22, Note: writer received phone call from SW and nursing staff, report patient with recent increased aggression toward peers and staff, now has been wandering. Now has 1:1 sitting when out of his room and a door alarm to alert staff when he is leaving his room .Per staff, he has increased behaviors of aggression and agitation in the PM hours .11/1/22, Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction 12/21/22, Today behavioral documentation was reviewed and reported the following symptoms: Resident yelling get the fuck out of here! Go back to your room! and continued yelling despite redirection (11/17). Cursing at others (10/23), some false beliefs expressed at times. Staff able to easily redirect, left alone to settle and re-approach. Spoke to nursing staff, it is reported that patient hit CNA during toileting assistance on 12/17/22. It is reported that at times he will wander to find the bathroom. He becomes agitated during this time and irritated staff believe it is due to his worsening Dementia and memory. Some increased confusion reported in the evening hours Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction R290 was admitted to the facility on [DATE] with diagnoses including Hydronephrosis with Renal and Ureteral Calculous Obstruction, Nausea, Anxiety Disorder, and Pain. R290's most recent MDS with ARD of 10/23/22, indicates R290 has a BIMS score of 10, indicating R290 is moderately impaired. R290 is own person. Care plan Problem start date 10/26/22 mobility: WC for mobility. Able to propel per self. Staff to assist as needed .GROOMING/DRESSING/TOILETING: Own teeth. Set up for oral cares, UB (upper body) hygiene/grooming. Assist as needed to complete UB cares. 1 assist for LB (lower body) dressing, peri-care and showers. Scheduled toileting/check and change every 2-3 hours and PRN to decrease incontinence, promote skin integrity and dignity BEHAVIOR AND COGNITION: A&O x4. Pleasant and cooperative .STOP sign on room door to deter unwanted visitors. Surveyor reviewed Grievance/Concern Form; Date the concern occurred: 1/6/23. Summary of concern: R290 stated to me that on Friday night resident (R291) entered her room, and started moving her blinds back and forth. He also approached her and said get the hell out of my bed Resident states she had her call light on. Also states this has happened before. She was very upset. Emotional support given. RN J (Registered Nurse) completed grievance form. R33 was admitted to the facility on [DATE] with diagnoses including Alzheimer's Disease, Anxiety Disorder, Sensorineural hearing loss, Difficulty in walking, and Cognitive communication deficit. R33's most recent MDS with ARD of 1/3/23, indicates R33 has a BIMS score of 6 out of 15 indicating R33 is severely impaired. R33 has an Activated Health Care Power of Attorney. R33's Care Plan states, in part, Problem start date 10/21/22 Resident expresses sadness/anger when she recalls having to take her daughter and leave her abusive husband previously in her life. There are no known triggers for resident. Long Term Goal Target Date: 4/10/23 Resident will demonstrate a healthy acceptance of her outcome with that situation. Approach start date 10/21/22 allow resident to express feelings. Assess for mood/behavior problems. Identify positive relationships that resident could draw on for support. Resident does not like to discuss her past physical abuse as this is how she copes with this. Staff will redirect and reassure resident if resident becomes triggered by the past event. On 1/9/23 at 4:00 PM, Surveyor introduced self to R291. R291 was in room, sitting in recliner with feet up, hands behind head, and watching TV. R291 was appropriately dressed and looked up at Surveyor and smiled. R291 started talking about trucking and was repeatedly swearing using the F word. At first R291 was smiling but he started pointing and talking about an issue with trucking. He had tears in his eyes, began frowning, started swearing louder with more aggression. R291's door alarm was activated when Surveyor walked through room door. CNA Z (Certified Nursing Assistant) approached Surveyor after alarm was sounded. CNA Z indicated R291 has a door alarm for safety reasons. R291 wanders into other resident's bedrooms. CNA Z indicated R291 is on 15-minute checks and has the door alarm when he is in his room. CNA Z indicated R291 is supposed to be one on one supervision when he is out in the common areas of the facility. CNA Z indicated there are times staff will forget to turn the alarm on and R291 will wander to the completely opposite side of the nursing home. CNA Z indicated other residents are frustrated and scared when R291 goes into their rooms. Surveyor asked if there were rooms that R291 was more likely to go in. CNA Z pointed at the two rooms (R290 and R33) next to R291. CNA Z indicated R33 doesn't seem bothered by R291 going into R33's room, but R33 forgets things right after they happen. CNA Z indicated R290 does not like when R291 goes into her room and that she is scared of R291. On 1/9/23 at 4:30 PM, Surveyor observed R291 sitting near the nurses' station. Surveyor observed the staff at the nurses' station leave the area and R291 was left with no staff near or with R291. No one on one support provided. On 1/10/23 at 8:00AM-8:20AM, Surveyor observed R291 sitting at the edge of his bed. No staff were present inside or outside of room. Door alarm was turned on. On 1/10/23 at 8:27AM-9:15AM, Surveyor observed R291 sitting in the dining room eating breakfast. R291 was sitting at a table by himself with his back turned to others and looking out the window. Staff were present assisting other residents with their meal trays and coming in and out of the dining room area. No one on one support provided. On 1/10/23 at 9:30 AM, Surveyor observed R291 sitting in wheelchair near the nurses' station. Two staff were near the computers and were talking. No one on one support provided. On 1/10/23 at 10:24 AM-12:20 PM, Surveyor observed R291 in bedroom sitting in recliner with feet up, awake and watching TV. On 1/10/23 at 9:22 AM, Surveyor introduced self to R290. Surveyor observed R290's room door shut with a small sign on door. The sign was in a shape of a hexagon, with a hand on it, light red in color, and said STOP. R290 indicated she was doing okay and that she had been at the facility since October 2022. R290 indicated she has concerns with her neighbor, R291. R290 indicated R291 is not a safe person to be around and that the stop sign on her door does not work at all. R290 indicated R291 walks into her room and will use her bathroom and that this has happened at least three different times. R290 indicated she has voiced concerns about this and the only thing that was put in place was the stop sign on the door. R290 indicated she does not understand why R291 can't be moved, that she is terrified of him, and that all the staff in the facility know this. R290 indicated that on 1/6/23 at 9:09 PM, R291 came into her room. R290 indicated this time was different than the other three times R291 entered her room. R290 indicated on 1/6/23 she was in bed, door shut, and her lights off. Surveyor observed R290's bed and noted that the head of the bed is in a direction where if someone enters the room, you would not be able to see who entered. R290 indicated she heard her bedroom door open, and her lights came on. R290 stated, The guy next door came right next to my bed and screamed, Get the fuck out of my bed. He uses the F word all the time. R290 indicated R291 was naked except for an adult brief on. R290 indicated R291 grabbed her head and continued yelling and swearing. R290 indicated she put her call light on and was repeatedly pressing the call light. R290 indicated R291 went to her blinds and was messing around with them and then took a chair and threw it. R290 indicated R291 is very strong, he's not big, but rough and very strong. R290 indicated she kept pressing the call light and that she didn't know what to do. R290 indicated she thought R291 was going to crawl into bed with her. R290 indicated, I was frightened to death. As R290 replayed the incident Surveyor observed tears in her eyes, she was holding her hands tightly and shaking. R290 indicated she did not hear R291's door alarm go off that night. R290 indicated there are times she hears the alarm, so she knows he is out and there are times that she doesn't hear the alarm and he is in her room. R290 indicated she listens for the alarm, but that it is not always reliable. R290 indicated R291 then left her room and a few minutes later a staff answered her call light. R290 indicated she told the staff what had just happened, and the staff kept saying, I'm so sorry, I'm so sorry. R290 indicated she did not know the name of the staff that answered the call light but knew that it was one of the CNAs that were working that evening. R290 indicated someone must have reported the incident because AC W (Admissions Coordinator) came and talked to her twice about it on Monday. R290 indicated there were three staff in her bathroom talking to her about the incident on Monday evening. R290 indicated one staff said, Oh, he (R291) has hit her many times. R290 indicated R291 has never physically harmed her before, but everyone knows she is scared to death of him and disgusted by him. R290 indicated she can't even stand to look at him. R290 stated, People know, everyone knows I have problems with him, nothing got done, and then the incident on that Friday happened. I can't handle this. Surveyor observed R290's voice raising and becoming louder with more panic. R290 stated, DM K (Dietary Manager) told me last week that I don't have to worry, he won't be sitting next to me [during meals]. She knows! Everyone knows. I don't want that guy next door. On 1/10/23 at 11:55 AM, CNA U indicated there is a list of people with their pictures of who wanders. CNA U indicated she knows who is at risk for wandering because she is a regular staff. CNA U indicated R291 wanders into other people's rooms. Surveyor asked what supervision is provided to R291. CNA U indicated that he is basically a one on one support when he's not in his room. CNA U indicated they had a document they were signing off for 15-minute checks for R291 as well. CNA U indicated she can not find the sheet and does not know if the 15-minute checks still need to be completed. CNA U indicated R291 needs to have eyes on him, and that staff will have him sit at the nurses' station so everyone can keep an eye on him. CNA U indicated the door alarm that is used doesn't always go off when it should. CNA U indicated she heard that R291 touched another resident, R290, and now they don't sit near each other during meals. CNA U indicated that when R291 is difficult to redirect having a different staff step in and assist works well. Sometimes that different face is all that is needed for a reset. Surveyor observed CNA U ask coworker if 15-minute checks are still in place. Coworker stated, I can't find the documentation, so I don't know. On 1/10/23 at 2:45 PM, AA KK (Activity Aide) indicated R290 is terrified of R291. AA KK indicated that R291 went into R290's room the other night and was throwing things around and cursing at R290. AA KK indicated she witnessed R290 tell another staff about the incident last night (1/9/23). AA KK indicated R290 was afraid to go to bed last night. AA KK indicated that AC W had a conversation with R290 about the incident as well. AA KK indicated staff struggle with R291 and that he is known to grab others so he has to sit at his own table. AA KK indicated R291 went into another resident's room recently and she struggled to get him out of the room and that he was swearing at staff. AA KK indicated that she has had to take R291 from room to room while she is assisting other residents. AA KK indicated she will have him sit outside the room with the bedroom door closed. AA KK indicated she wouldn't know if R291 has an activity care plan. AA KK indicated that the nurse tells her if she needs to know something regarding a resident. On 1/10/23 at 2:45PM, CNA I indicated she has worked with R291 when he was on the 2nd floor as well as him being on the 3rd floor. CNA I indicated R291 has some behaviors, and some are more sexual. CNA I indicated R291 is a retired truck driver and that he likes motorcycles. CNA I indicated that he will wander into other resident rooms. CNA I indicated for interventions they will walk with R291 and give him something else to do. CNA I indicated R291 will sit by the nurses' station and sometimes they have to take him room to room to ensure everyone's safety. CNA I indicated the approach is very important with R291, you have to ask him if he wants to do something. CNA I indicated he goes into R290's room quite often. Just recently R291 was saying inappropriate things to R290 and now R290 does not want to sit near R291 at mealtimes. There was something they had to sign so everyone knows they don't sit next to each other. R290 is afraid of R291. R291 will go into R33's room, but she doesn't even know he is in there. CNA I indicated the door alarm takes a while to come on and it's not that loud. CNA I indicated R291 is both one on one supervision and line of sight. CNA I indicated they usually do 15-minute checks or like a half an hour check. CNA I indicated R291 can get combative when trying to redirect, and approach is so important. CNA I indicated that sometimes the staff attitude is more of the issue. On 1/10/23 at 3:00 PM, Surveyor observed R291 sitting in the recliner in his room with his back to the door. On 1/10/23 at 3:06 PM, Surveyor observed R291's sensor alarm on the door frame sounding. Surveyor observed R291 ambulating independently in the hall while wearing socks, 1 shoe on the wrong foot, jeans, and no shirt. Surveyor observed R33 sitting in the hall outside her room as R291 walked by R33 to get to the TV area across from the dining room before sitting down. On 1/10/23 at 3:07 PM, Surveyor observed RA D (Resident Assistant) assist R291 with putting his shirt on and escorted him back to his room. On 1/10/23 at 3:10 PM, CNA V indicated when R291 is in his bedroom he can be alone. CNA V indicated that the door alarm needs to be on. CNA V indicated there are times that staff forget to turn on the alarm, if R291 walks past the elevator then the wander guard alarm goes off. CNA V indicated there are times the door alarm goes off and R291 is sitting in his recliner and there are times it doesn't go off and he's out of his room. CNA V indicated they were doing 15-minute checks, but that they haven't been lately and that she (CNA V) doesn't know where the sign off sheet went. CNA V indicated the timeframe of the checks had changed quite a bit and that management lets them know. CNA V indicated that when R291 is out of his room he needs to always have staff around him and that he will sit near the nurses' station. CNA V indicated that R291 cycles and that there are times that he is up all night long. CNA V indicated that R291 doesn't like to wear or keep clothes on, and that staff try their best to encourage him to have something on. CNA V indicated R291 gets agitated and wants to be up and walking around more on the PM shifts. CNA V indicated that during the day R291 is always in his room, it's like he's trapped in there. CNA V is not aware if the activities department does any activities with R291. CNA V indicated the approach is incredibly important with R291. Regular staff that know R291 will say, Come sit in your truck seat! when trying to assist him in sitting in wheelchair. CNA V indicated R291 also loves motorcycles. CNA V indicated the facility does provide dementia care training, but that this CNA has never worked with someone so aggressive before and they have not had training that's more specific. CNA V indicated it takes a different approach when working with someone that is this aggressive. CNA V indicated she knows that R290 is scared of R291. R290's room door is always shut. CNA V indicated that if R291's alarm goes off and staff are in someone else's room they can't get to him right away. CNA V indicated that R291 has been able to get to R290's bedroom because staff can't get there in time. CNA V indicated she knows that R290 doesn't want to sit next to R291 during meals because they all had to recently sign a sheet that explained that. CNA V indicated R291 will wander into other people's bedrooms, and this upsets them as well. On 1/10/23 at 3:17 PM, Surveyor observed R291's sensor alarm sounding as he walked from his room directly across the hall into R33's bathroom carrying a chux (incontinence pad.) Surveyor observed there were no staff present as R291 entered R33's bathroom. Surveyor alerted RA D (Resident Assistant) that R291 was in R33's room. RA D entered R33's room and escorted R291 out of R33's room. On 1/10/23 at 3:19 PM, Surveyor asked RA D if R291 should be in other residents' rooms? RA D replied, No. Surveyor asked RA D, has R291 entered R33's room prior to today? RA D stated, Yes. RA D added, If I'm being honest, he should be in a dementia unit. RA D added, R291 has a thing about going in two (2) resident (R33 and R290) rooms. Surveyor asked RA D, does it bother either R33 or R290 when R291 enters their rooms? RA D stated, R33 doesn't mind, she will talk with R291. It is important to note, R33 has a history of being abused by a family member in the home prior to being admitted to the facility. R33 is moderately cognitively impaired and is unable to recall the abuse. Surveyor asked, how d[TRUNCATED]
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide adequate supervision and assistive devices to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide adequate supervision and assistive devices to ensure safety and prevent accidents for 1 of 2 residents (R291) reviewed for wandering and resident to resident altercations, and residents' environment is free of accident hazards for 3 of 3 sampled residents (R34, R8, and R28) reviewed for falls, 2 of 2 units with unsecured chemicals, and 2 of 2 residents (R5 and R7) with medication left at bedside. Example 1 R291 is at high risk for wandering and has a known history of aggressive behaviors toward other residents and staff. The facility failed to implement appropriate interventions, failed to follow resident care plans, and failed to put adequate supervision in place. R291 was not being supervised and had a physical altercation with R290 and R33. The facility's failure to provide adequate supervision for a resident known to wander and with a known history of aggressive behaviors toward others created a finding of immediate jeopardy (IJ) that began on 1/1/23. Surveyor notified the Director of Operations and Director of Nursing of the immediate jeopardy on 1/11/23 at 12:30 PM. The immediate jeopardy was removed on 1/10/23, however the deficient practice continues at a scope/severity of G as the facility continues to implement its action plan. Evidenced by: The facility policy titled Wandering and Elopement with a revision date of March 2019, states in part; Policy Statement The facility will identify residents who are at risk for unsafe wandering and strive to prevent harm while maintaining the least restrictive environment for residents. Policy Interpretation and Implementation 1. If identified as at risk for wandering, elopement, or other safety issues, the resident's care plan will include strategies and interventions to maintain the resident's safety. R291 was admitted to the facility on [DATE] with diagnoses including Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, Restlessness and agitation, Depression, and Alcohol abuse. R291's most recent Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 12/13/22, indicates R291 has a Brief Interview for Mental Status (BIMS) score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney. R291's Comprehensive Care Plan, indicates, in part: Problem start date: 10/27/22, Behavioral Symptoms- Resident has expressed sexual behaviors towards others and based on assessment is unable to consensually participate in this type of behavior. Resident has socially inappropriate/disruptive behavioral symptoms as evidenced by sexually inappropriate behaviors and foul language towards staff and other residents. Long Term Goal Target Date 3/16/23: Resident will accept redirection when exhibiting socially inappropriate/disruptive behavior toward staff or other residents. Approach: Start Date 10/27/22, administer medications per physician orders, assess resident as needed using the sexuality and intimacy worksheet, remind resident he is married and provide education related to appropriate interactions with others, avoid over-stimulation, identify and report possible triggers for suggestive or sexual language, maintain a calm, slow, understandable approach and environment for and with resident. Observe and report socially inappropriate/disruptive behaviors when around others. Provide snack (ice cream), provide meaningful engagement or activities to resident, remove resident from group activities when behavior is unacceptable, remove resident from other resident's rooms and unsafe situations. Staff should watch their body language staff wear appropriate attire. Staff should be aware of their own body language and conversations they are having with coworkers, visitors and residents. Staff should explain their role upon entering room. Address the resident formally and maintain their professionalism. When available, have male caregivers and nurses provide care for resident. One on one supervision while resident awake. Door alarm and 15-minute checks while resident sleeping. Problem start date: 10/19/22, Behavioral Symptoms- Resident experiences wandering (moves with no rational purpose, seemingly oblivious to needs or safety). Long Term Goal Target Date 3/16/23 Resident will wander safely within specified boundaries. Approach 10/20/22 Door sensor alarm to resident's doorway to be turned on when in his room. Resident to have one on one supervision when awake. Maintain a calm environment and approach to the resident. Redirect resident if wandering into another room; offer resident to stay by nurses' station to be in line of sight of staff. When resident begins to wander, provide comfort measures for basic needs (e.g., pain, hunger, toileting, too hot/cold, etc.). Problem start date: 10/4/22, Behavioral Symptoms- Resident uses inappropriate language towards others. Longer Term Goal Target Date 3/16/23 Resident will accept redirection from staff when using inappropriate language towards others. Approach 10/4/22 gently but firmly informed resident that inappropriate language are not welcome. Do not engage in discussion. Maintain a calm, slow, understandable approach . Problem start date: 9/13/22, Potential for elopement r/t cognitive status, unaware of safety concerns. Long Term Goal Target Date 3/16/23 Pt. will make no attempts of elopement E/B no sounding of code alert. Approach 9/13/22 check function weekly. Check placement every shift per nursing. Code alert bracelet to left ankle. #10. Gently redirect from stairwells and/or elevators. Picture of resident in all identified locations. Problem start date: 8/24/22 Behavioral Symptoms- Resident has been known to make sexually inappropriate comments towards staff and grabbing at staff. Long Term Goal Target Date 3/16/23 Resident will accept assistance from staff, if resident is not redirectable, staff will ensure resident is safe, leave resident's room and reapproach. Approach 10/20/22 door sensor alarm in resident's doorway to be turned on when resident is in his room. Resident to have one on one supervision. Approach start date 10/4/22 gently but firmly inform resident that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Approach start date 9/8/22 resident to have supervision when around female residents. Staff to ensure no inappropriate interactions . Problem start date: 5/6/22 Behavioral Symptoms- APOAHC (Activated Power of Attorney for Health Care) stated resident has a history of grabbing other residents aggressively and becoming physically aggressive with staff. APOAHC indicated resident has not made any sense when he talks; resident is able to form words, but the words together do not make sense. Resident has used swear words often. Approach start date 5/6/22 Staff can attempt to redirect resident. Staff should have a calm approach when interacting with resident. Ask simple yes, no questions. Staff can meet with resident 1:1 if needed/able. If resident becomes agitated staff can reapproach after giving resident time to calm down. During periods of increased agitation, remove resident away from other residents and take to safe area to calm down. Approach start date 8/2/22 Approaches to redirect resident to his own room. Sign placed outside of resident's room to direct him to his own room. Surveyor asked for R291's Certified Nursing Assistant (CNA) Care Card. Facility provided a document titled, Profile Care Plan Approaches, which states in part: Nutritional Status 6/9/22, .1:1 supervision at meals .If you have to leave resident, move all food and inedible items out of his reach. Behavioral Symptoms 10/4/22, Gently but firmly inform R291 that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Behavioral Symptoms 10/27/22, Resident should be placed in a calm and quiet environment at least an arms length away from other residents to ensure resident's safety. Surveyor reviewed Physician Order Report 1/1/23-1/31/23 which states in part: Start date, 8/29/22 May be seen by behavioral health, start date 8/29/22 Target Behavior: (sexual inappropriateness, increase resident distress, dangerous to self or others) At the end of each shift mark frequency- how often behavior occurred and intensity- how resident responded to redirection, intensity code: 0=did not occur, 1=easily altered, 2=difficult to redirect. Special instructions staff note: add frequency and intensity med notes to order for tracking. Every shift; day, pm, noc. Start date, 9/13/22 Check placement of wander guard every shift. Start date, 9/20/22 check wander guard function weekly. Start date, 11/24/22 Update POA with any instances of combative behavior (call daughter). Start date, 11/28/22 Check function of door alarm sensor Qshift. Every shift; day, pm, noc. Surveyor reviewed behavior tracking from 12/1/22-1/10/23 .target behavior sexual inappropriateness, increase resident distress, dangerous to self or others .out of the 41 days reviewed there is see note documented for 20 of the days. The behavior documentation is not consistently tracking intensity or frequency. Progress notes reviewed, 12/11/22 13:47 .talking and swearing very loudly at the lunch table. He did not become aggressive physically but continued to be very vocal and curse .12/16/22 14:23, He swung at CNA and connected with her left shoulder-did not cause injury. 12/17/22 21:24, CNA needed assistance with toileting resident, while nurse and CNA were toileting resident, he hit CNA in her face causing her to bite the inside of her lip. Nurse and CNA redirected and educated resident. after toileting resident, staff was able to place resident in bed 12/18/22 22:13 (10:13 PM), Resident looking for the bathroom; was redirected back to his room Writer entered room to find CNA's in bedroom with resident in bathroom pacing. Writer offered assist to resident. Resident stated, I gotta take a piss and they told me I had to come in here.Resident proceeded to pull out his penis and pee in the corner .CNAs attempted to intervene which agitated resident more. Writer instructed CNAs to step back as to not overwhelm resident resident did make comments with washing of his penis and tried to grab writer's hand to move back to location, was easily redirected 12/24/22 23:48 (11:48 PM), Staff reported that during shift change resident slapped the evening shift care giver. Care giver was trying to assist resident and resident slapped her. 1/1/23 0:00 (12:00 AM), Resident trying to visit with a female resident this PM, resident was hard to redirect .1/9/23 9:41 AM, .he punched first CNA in the face. 1/9/23 18:24 (6:24 PM), .resident combative with staff, hitting at staff member. 1/10/23 16:09 (4:09 PM), .resident struck another resident .1/11/23 23:36 (11:36 PM), .CNA stated that resident had been sleeping in recliner and became restless and got up. CNA was assisting with incontinence cares when resident punched her in the eye. RT (right)eye with green/purpe bruising and swelling to upper eyelid . Surveyor reviewed notes from Behavioral Care Solutions (BCS) from time of admission with BCS. On 9/16/22, states, in part: Patient referred for BCS services for vulgar language and aggressive behavior towards staff .9/29/22, Can get anxious and agitated at times. It is reported he did have a physical altercation with peer. Confused with poor memory 10/21/22, Note: writer received phone call from SW (Social Worker) and nursing staff, report patient with recent increased aggression toward peers and staff, now has been wandering. Now has 1:1 sitting when out of his room and a door alarm to alert staff when he is leaving his room .Per staff, he has increased behaviors of aggression and agitation in the PM hours .11/1/22, Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction 12/21/22,Today behavioral documentation was reviewed and reported the following symptoms: Resident yelling get the fuck out of here! Go back to your room! and continued yelling despite redirection (11/17). Cursing at others (10/23), some false beliefs expressed at times. Staff able to easily redirect, left alone to settle and re-approach. Spoke to nursing staff, it is reported that patient hit CNA during toileting assistance on 12/17/22. It is reported that at times he will wander to find the bathroom. He becomes agitated during this time and irritated staff believe it is due to his worsening Dementia and memory. Some increased confusion reported in the evening hours Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction On 1/9/23 at 4:00 PM, R291 was in his bedroom, sitting in recliner with feet up, hands behind head, and watching TV. R291's door alarm was activated when Surveyor walked through bedroom door. CNA Z (Certified Nursing Assistant) approached Surveyor after alarm sounded. CNA Z indicated R291 has a door alarm for safety reasons. R291 wanders into other residents' bedrooms. CNA Z indicated R291 is on 15-minute checks and has the door alarm when he is in his room. CNA Z indicated R291 is supposed to be one on one supervision when he is out in the common areas of the facility. CNA Z indicated there are times staff will forget to turn the alarm on and R291 will wander to the completely opposite side of the nursing home. CNA Z indicated other residents are frustrated and scared when R291 goes into their bedrooms. On 1/9/23 at 4:30 PM, Surveyor observed R291 sitting near the nurses' station. Surveyor observed the staff at the nurses' station leave the area and R291 was left with no staff near or with R291. No one on one support provided. On 1/10/23 at 8:00 AM-8:20 AM, Surveyor observed R291 sitting at the edge of his bed. No staff were present inside or outside of room. Door alarm was turned on. On 1/10/23 at 8:27 AM-9:15 AM, Surveyor observed R291 sitting in the dining room eating breakfast. R291 was sitting at a table by himself with his back turned to others and looking out the window. Staff were present assisting other residents with their meal trays and coming in and out of the dining room area. No one on one support provided. On 1/10/23 at 9:30 AM, Surveyor observed R291 sitting in a wheelchair near the nurses' station. Two staff were near the computers and were talking. No one on one support provided. On 1/10/23 at 10:24 AM-12:20PM, Surveyor observed R291 in bedroom sitting in recliner with feet up, awake and watching TV. On 1/10/23 at 11:55 AM, CNA U indicated there is a list of people with their pictures of who wanders. CNA U indicated she knows who is at risk for wandering because she is a regular staff. CNA U indicated R291 wanders into other people's rooms. Surveyor asked what supervision is provided to R291? CNA U indicated that he is basically a one on one support when he's not in room. CNA U indicated they had a document they were signing off for 15-minute checks for R291 as well. CNA U indicated she can not find the sheet and does not know if the 15-minute checks still need to be completed. CNA U indicated R291 needs to have eyes on him, and that staff will have him sit at the nurses' station so everyone can keep an eye on him. Surveyor observed CNA U asked coworker if 15-minute checks are still in place? Coworker stated, I can't find the documentation, so I don't know. On 1/10/23 at 2:45 PM, AA KK (Activity Aide) indicated R290 is terrified of R291. AA KK indicated that R291 went into R290's bedroom the other night and was throwing things around and cursing at R290. AA KK indicated R291 went into another resident's room recently and she struggled to get him out of the room and that he was swearing at staff. On 1/10/23 at 2:45 PM, CNA I indicated R291 will sit by the nurses' station and sometimes they have to take him room to room to ensure everyone's safety. CNA I indicated the door alarm takes a while to come on and it's not that loud. CNA I indicated R921 is both one on one supervision and line of sight. CNA I indicated they usually do 15-minute checks or like a half an hour check. On 1/10/23 at 3:00 PM, LPN G (Licensed Practical Nurse) indicated R291's door alarm should be on when he is in his bedroom. LPN G indicated she is not sure if he's still on 15-minute checks right now. LPN G indicated she is not sure if R291 is on one to one supports right now, but that she doesn't think he is. LPN G indicated they try to keep an eye on him. On 1/10/23 at 3:06 PM, Surveyor observed R291's sensor alarm on the door frame alarming. Surveyor observed R291 ambulating independently in the hall while wearing socks, 1 shoe on the wrong foot, jeans, and no shirt. Surveyor observed R33 sitting in the hall outside her room as R291 walked by R33 to get to the TV area across from the dining room before sitting down. On 1/10/23 at 3:07 PM, Surveyor observed RA D (Resident Assistant) assist R291 with putting his shirt on and escorted him back to his room. On 1/10/23 at 3:10PM, CNA V indicated when R291 is in his room he can be alone. CNA V indicated that the door alarm needs to be on. CNA V indicated there are times that staff forget to turn on the alarm, if R291 walks past the elevator then the wander guard alarm goes off. CNA V indicated there are times the door alarm goes off and R291 is sitting in his recliner and there are times it doesn't go off and he's out of his room. CNA V indicated they were doing 15-minute checks, but that they haven't been lately and that she (CNA V) doesn't know where the sign off sheet went. CNA V indicated the timeframe of the checks had changed quite a bit and that management lets them know. CNA V indicated that when R291 is out of his room he needs to always have staff around him and that he will sit near the nurses' station. CNA V indicated that if R291's alarm goes off and staff are in someone else's room they can't get to him right away. CNA V indicated R291 will wander into other people's rooms, and this upsets them. On 1/10/23 at 3:17 PM, Surveyor observed R291's sensor alarm sounding as he walked from his room directly across the hall into R33's bathroom carrying a chux (incontinence pad). Surveyor observed there were no staff present as R291 entered R33's bathroom. Surveyor alerted RA D (Resident Assistant) that R291 was in R33's room. RA D entered R33's room and escorted R291 out of R33's room. On 1/10/23 at 3:19 PM, Surveyor asked RA D if R291 should be in other residents' rooms? RA D replied, No. Surveyor asked RA D, has R291 entered R33's room prior to today? RA D stated, Yes. RA D added, If I'm being honest, he should be in a dementia unit. RA D added, R291 has a thing about going in two (2) resident (R33 and R290) rooms. Surveyor asked RA D, does it bother either R33 or R290 when R291 enters their rooms? RA D stated, R33 doesn't mind, she will talk with R291. It is important to note, R33 has a history of being abused by a family member in the home prior to being admitted to the facility. R33 is moderately cognitively impaired and is unable to recall the abuse. Surveyor asked, how does R290 feel when R291 enters her room? RA D added, She's scared shitless of him - terrified! On 1/10/23 at 3:20 PM, Surveyor observed R291's sensor alarm sounding again. RA D approached R291 attempting to assist him. On 1/10/23 at 3:23 PM, Surveyor observed R291's sensor alarm going off again. RA D stated to R291, have a seat, as R291 is still standing. R291 stated, all I have to do is sit in the chair? R291 stated, waki [NAME]. Surveyor observed R33 wearing a Santa hat while sitting inside the entry way of her room drinking a soda. Surveyor observed RA D standing in between R33 and R291. R291 looked at R33 and stated, Hey pee wee I'm Santa Claus as he reached out and hit R33 on the top of her head. R33 exclaimed, Ouch! Surveyor observed RA D telling R291 to sit right here (in his wheelchair). R291 refused to sit down and continued to ambulate. Surveyor observed R291 attempted to repeatedly enter R290's room. RA D held the doorknob to prevent R291 from opening R290's door. RA D stated, Hey R291, we can't go that way, as R291 is walking toward the elevators setting off the WanderGuard alarm. R291 turned around and was looking in R33's room. On 1/10/23 at 3:25 PM, Surveyor spoke with RA D. RA D stated nobody likes to help her with R291 and he is a 2 assist. RA D stated, R291 is not allowed to be within arm's reach of another resident. RA D stated, R291 sundowns (A symptom that often occurs in people with dementia. Sundowning or sundown syndrome, is common in dementia patients and refers to the onset of of hard-to-manage behaviors toward the end of the day.) RA D stated, R291 gets aggressive and has been known to swing and pull other residents' hair. Surveyor asked RA D, whose hair did R291 pull? RA D stated, R291 has pulled R290's hair. Surveyor asked RA D did you observe R291 make contact with R33's head. RA D stated, Yes. RA D stated, R290 told me about R291 pulling her hair last night. RA D clarified she was not working when the hair pulling incident occurred last week. RA D stated, R291 is not to be within arm's reach of other residents. Surveyor asked RA D, when was arm's reach put in place? RA D stated, I have no idea. RA D stated, if R291 is in his room I can walk away (leave him) as his motion sensor is on at all times. Surveyor asked RA D, is R291 on 1:1? RA D stated, I don't know. Surveyor asked RA D, what interventions are effective with R291? RA D stated, if R291 is more agitated we redirect him with Cheetos or ice cream. RA D stated, this works most of the time, however, some days it's like this and never ending. Surveyor asked RA D is it acceptable for a resident to hit another resident? RA D stated, no. Surveyor asked RA D, what will you do with this information? RA D stated, she will report this to the nurse immediately. Note, while Surveyor was speaking with RA D, we stayed in proximity of R291's room at all times. On 1/10/23 at 3:39 PM, Surveyor spoke with R33. Surveyor asked R33, do you feel safe? R33 replied, Oh yes. Surveyor asked R33 do any residents bother you? R33 stated, No. Surveyor asked R33 do any residents come into your room uninvited? R33 stated, No. Surveyor asked R33, has another resident ever hit you? R33 stated, No. Surveyor asked R33, has anybody hit you today? R33 stated, No. Note, the facility failed to keep their most vulnerable residents safe. Using the concept of a reasonable person, women don't want to be touched by strangers and would feel threatened, unsafe, and vulnerable if unable to defend themselves from unwanted physical violence. On 1/10/23 at 4:04 PM, ADON C (Assistant Director of Nursing) indicated she was aware of the incident that occurred on 1/6/23 between R290 and R291. Surveyor asked ADON C what one on one means? ADON C indicated that it means one staff with resident. On 1/11/23 at 8:28 AM, DON B (Director of Nursing) provided Surveyor documentation for R291's 15-minute checks. DON B provided no documentation for 15-minute checks after 1/1/23. On the 15-minute check documentation for 1/1/23 it states, 1-1, No checks done - no staff to do checks 2-10pm. DON B indicated ADON C was looking into why that was written because there were staff working that evening. DON B indicated she cannot speak about the past, but moving forward, education is now being provided on what one on one supports mean. Surveyor asked DON B what does one on one supports mean? DON B indicated it means one staff assigned to resident. DON B indicated she would provide more documentation on the 15-minute checks if she finds the documentation. Note, no further documentation was provided to Surveyor. On 1/12/23 at 2:48 PM, RN J (Registered Nurse) indicated R291 will go into other people's bathrooms, and he has peed on other people's bathroom floors before. RN J indicated R291 is supposed to be a one on one when he is out of his bedroom, but that he still sneaks out of his room. RN J indicated she is glad R291 is a one on one now on the second floor. RN J indicated R291's door alarm doesn't always work correctly, sometimes it goes off and he's sitting in his recliner and sometimes staff forget to put on the alarm before they leave the room. RN J indicated he (R291) really has to be one on one supports because of his falls as well. The moment you leave him he could fall, his gait is off. He really should be in a Dementia Care unit. It's like he doesn't have any control . The facility's failure to provide adequate supervision to prevent resident to resident altercations created a finding of immediate jeopardy. The facility removed the jeopardy on 1/10/23 when the following was implemented: R291's care plan was updated on 1/10/23 with new interventions developed and initiated to support safety and location awareness to protect him and other residents from harm. Interventions include one on one supervision at all times, his room has been moved to the 2nd floor to decrease stimulation. On 1/12 new approach techniques put in place in the form of hand in hand techniques when walking with resident. A schedule created on 1/10 indicates by timeframe what staff member is responsible for providing one on one supervision 24 hours per day. 2 staff members will be present on unit at all times with one providing one on one supervision to R291 at all times. Staff have walkie talkie and access to phone to contact other staff or to dial 911 in the event of an emergency. R290 and R33's care plans were evaluated on 1/12 for need for increased supervision or other safety interventions. IDT did not feel R290 or R33 required increased supervision as R291 has been moved off unit and neither of the female residents were agressors. R290 and R33 will be observed daily for any psychosocial impacts such as increased behaviors, change in routine, or self isolation that may relate to incidents that involved R291. Staff education provided by Director of Operations and Director of Nursing started on 1/10/23 and includes new care plan interventions for R291 including definition of one on one, sensor alarm use, hand in hand approach techniques, what to do in the event of an emergency, how to protect residents from abuse or negative incidents and putting interventions in place to support resident centered care and safety. Education will also be provided on R291 and R33's observation needs. Group in-services will be held 1/13. Any staff who has not already been educated will be educated by the start of their next shift. Consultation with MD, DPOA, and IDT on 1/9, 1/10, 1/11, and 1/12 to evaluate and develop care interventions to support R291. Referral started 1/12 to [NAME] Gero Psych unit. R291 was seen by Behavioral Health Services on 1/12. Ongoing collaboration and evaluation will occur with MD, IDT, and DPOA to support R291 and to support effectiveness and response of current interventions and treatments, development or modification of interventions as needed to support individualized comprehensive care and safety for R291 and other residents. All other residents care plans were reviewed by 1/12 to ensure appropriate interventions are in place to ensure individualized care interventions in place to support the highest level of safety and quality of life. Resident Safety Policy will be reviewed at the Quality Assurance Meeting 1/13. A Quality Assurance Meeting will take place on 1/13/2023. Director of Nursing and or designee will do daily spot checks on various shifts at least 5 times per week for 2 weeks and then 3 times per week for 2 weeks and then 3 times per week ongoing - to ensure one on one supervision is in place for R291, sensor alarm in place and functioning. 3 random residents care plans will be audited per week by Director of Nursing or designee to validate care interventions and ensure safety and other interventions are implemented and followed. All findings will be brought to the Quality Improvement Committee for review. Example 2 R291 has had multiple falls since his admission to the facility. The facility failed to implement appropriate fall interventions and identify and explore possible root causes for R291's falls. R291 was admitted to the facility on [DATE] with diagnoses including Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, Restlessness and agitation, Depression, Pain in left hip, Pain in right knee, Muscle wasting and atrophy, Alcohol abuse, Unspecified hearing loss, and Repeated Falls. R291's most recent MDS with ARD of 12/13/22, indicates R291 has a BIMS score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney. R291's Comprehensive Care Plan, indicates, in part: Approach Start Date 5/11/22 DEVICES: Hoyer lift PRN, WC, Bilateral transfer bars, 2WW. TRANSFERS: When resident is alert, awake and willing to participate he transfers with 2 WW and 2 assist and ambulates with 2 assist and 2 WW. Needs extra time to process information. Encourage with ice cream. Keep your voice upbeat and cheerful. May use Hoyer and 2 assist if not awake and alert. MOBILITY: See transfer info for info regarding ambulation ability. WC for mobility. Staff to assist. GROOMING/DRESSING/TOILETING: Own teeth. Staff to assist with oral cares. Dependent on staff for 2 assist with ADLs. Check and change/offer toileting every 2-3 hours and PRN during day, every 4 hours at noc with use of family provided extra absorbent briefs. Trial tuck brief at night to keep open to air. Problem Start Date 5/6/22 Category Falls DX: left hip fracture with IM nailing. DX: Alzheimer disease with decreased safety awareness. Long Term Goal Target Date 3/16/23 Will have decreased risk of injuries r/t fall events. Approach Start Date: 12/6/22 Gripper strips on floor at bedside. Approach Start Date: 9/21/22 Toilet after meals. Approach Start Date: 9/10/22 Pharmacist med review. Approach Start Date: 7/12/22 Resident is capable of sitting/kneeling on floor in front of WC and then raising self back into WC. Not a true fall if witnessed as movement is purposeful. Approach Start Date: 6/21/22 Low bed. Approach Start Date: 5/12/22 Frequent rounds. Unable to comprehend use of call light. Approach Start Date: 5/12/22 Keep frequently used items within reach. Resident enjoys being in recliner near nursing station for comfort and socialization with staff. Approach Start Date: 5/12/22 OT/PT as ordered. Approach Start Date: 5/12/22 Pain management. Approach Start Date: 5/6/22 Bed against wall. Surveyor reviewed R291's Fall Event Reports. Fall Event Reports indicate in part: Event Date: 6/18/22 14:28 (2:28PM) . Location of fall: Day Room, Describe: Resident observed lying on floor on left side. Resident was previously seen in wheelchair by nurse station. [NAME] (Moves all Extremities). Neuro checks WNL (Within Normal Limitis). VSS (Vital Signs Stable). No injury noted. Resident assisted back into wheelchair with 2 staff assist. Denies pain. DON notified. Message left with POA to return call for update. Was fall witnessed: No. No injury, no pain. Interventions: None of the Above . Event Date: 6/19/22 21:44 (9:44PM) . Location of fall: Resident Room, Describe: Heard someone say goddammit and hear a noise. This writer and CNA went and looked to see where it came from and CNA found resident on floor in front of table with lamp on it. Resident can't say what he was doing. No injury noted. VSS/Neuro's WNL. Was fall witnessed: No. No injury, no pain. Interventions: Other-scoop mattress if available Event Date: 7/11/22 21:00 (9:00PM) . Description: Resident on bilateral knees earlier this pm. At 21:00 found [NAME][TRUNCATED]
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Investigate Abuse (Tag F0610)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure all alleged violations were thoroughly investiga...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure all alleged violations were thoroughly investigated for 2 of 5 allegations of abuse reviewed involving four Residents (R291, R290, R23, and R7). R290 reported an allegation of abuse on 1/6/23. The allegation of abuse was reported to management on 1/7/23 and documented as a grievance. The facility began investigating the allegation on 1/9/23. No interventions were put in to place to ensure safety until 1/10/23 after Surveyors brought a concern to the attention of the facility. On 12/15/22 R23 wandered into R7's bedroom and R7 pinched R23's right hand. The facility initiated an investigation and submitted a self-report to state agency. The facility interviewed the residents and the one staff that was involved in the incident. No other Residents were interviewed to determine if they had any concerns of abuse or neglect. No other staff were interviewed during the investigation to determine if there was additional information. Evidenced by: The facility policy titled Abuse Investigation and Reporting with a revised date July 2017, states in part, Policy Statement All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state, and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Findings of abuse investigations will also be reported. Policy Interpretation and Implementation Role of the Administrator: 1. If an incident or suspected incident of resident abuse, mistreatment, neglect, or injury of unknown source is reported, the Administrator will assign the investigation to an appropriate individual. 2. The Administrator will provide any supporting documents relative to the alleged incident to the person in charge of the investigation. 3. The Administrator will keep the resident and his/her representative (sponsor) informed of the progress of the investigation. 4. The Administrator will suspend immediately any employee who has been accused of resident abuse, pending the outcome of the investigation. 5. The Administrator will ensure that any further potential abuse, neglect exploitation or mistreatment is prevented. 6. The Administrator will inform the resident and his/her representative of the status of the investigation and measures taken to protect the safety and privacy of the resident. Role of the Investigator: 1. The individual conducting the investigation will, as a minimum: a. Review the completed documentation forms; b. Review the resident's medical record to determine events leading up to the incident; c. Interview the person(s) reporting the incident; d. Interview any witnesses to the incident; e. Interview the resident (as medically appropriate); f. Interview the resident's Attending Physician as needed to determine the resident's current level of cognitive function and medical conditions; g. Interview staff members (on all shifts) who have had contact with the resident during the period of the alleged incident; h. Interview the resident's roommate, family members, and visitors; i. Interview other residents to whom the accused employee provides care or services; and j. Review all events leading up to the alleged incident. 2. The following guidelines will be used when conducting interviews: a. Each interview will be conducted separately and in a private location. b. The purpose and confidentiality of the interview will be explained thoroughly to each person involved in the interview process. c. Should a person disclose information that may be self-incriminating, that individual will be informed of his/her rights to terminate the interview until such time as his/her rights are protected (e.g., representation by legal counsel). d. Witness reports will be obtained in writing. Either the witness will write his/her statement and sign and date it, or the investigator may obtain a statement, read it back to the member and have him/her sign and date it. 3. The investigator will notify the ombudsman that an abuse investigation is being conducted. The ombudsman will be invited to participate in the review process. a. If the ombudsman declines the invitation to participate in the investigation, that information will be noted in the investigation record. The ombudsman will be notified of the results of the investigation as well as any corrective measures taken. 4. The investigator will consult daily with the Administrator concerning the progress/findings of the investigation. 5. Upon conclusion of the investigation, the investigator will record the results of the investigation on approved documentation forms and provide the completed documentation to the Administrator . The facility policy titled Abuse and Neglect-Clinical Protocol with a revised date March 2018, states, in part, 1. Abuse .the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain, or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. The facility policy titled Grievance Policy with no date, states, in part, .Response Any employee of this facility who receives a complaint shall immediately attempt to resolve the complaint within their role and authority. If a complaint cannot be immediately resolved the employee shall escalate that complaint to their supervisor and the facility Grievance Official. Upon receipt of a grievance or concern, the Grievance Official will review the grievance, determine immediately if the grievance meets a reportable complaint. Consistent with the facility's Abuse Prevention Policy the facility Administrator and Grievance Official will immediately report all alleged violations involving neglect, abuse, including injuries of unknown source, and/or misappropriation of resident property, by anyone furnishing services on behalf of the provider, to the administrator of the provider; and as required by State law. The Grievance Official will initiate the appropriate notification and investigation processes per individual circumstance and facility policies. The investigation will consist of at least the following: A review of the completed complaint report. An interview with the person or persons reporting the incident if applicable. Interviews with any witnesses to the incident or concern. A review of the resident medical record if indicated. A search of resident room (with resident permission). An interview with staff members having contact with the resident during the relevant periods or shifts of the alleged incident. Interviews with the resident's roommate, family members, and visitors. A root-cause analysis of all circumstances surrounding the incident. As necessary, the Grievance Official and facility leadership will take immediate action to prevent further potential violations of any resident right while the alleged violation is being investigated. R291 was admitted to the facility on [DATE] with diagnoses including, Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, restlessness and agitation, depression, repeated falls, hearing loss, alcohol abuse, and Dementia. R291's most recent MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 12/13/22, indicates R291 has a BIMS (Brief Interview for Mental Status) score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney. R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility previously had an immediate jeopardy in October 2022 in regard to R291 and supervision. The facility was aware of R291's behavior and care planned the behavior. R291's care plan indicates R291 is one on one supervision while resident is awake, a door alarm and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's bedroom and R290 physically grabbing R290's head while R290 was in bed. R291 was screaming and swearing at R290 to Get the fuck out of my bed. The incident caused psychosocial distress for R290 as she was unable to fall asleep and experienced extreme anger over the situation. R290 was admitted to the facility on [DATE] with diagnoses including, Hydronephrosis with Renal and Ureteral Calculous Obstruction, Anxiety Disorder, and Pain. R290's most recent MDS with ARD of 10/23/22, indicates R290 has a BIMS score of 10 indicating R290 is moderately impaired. R290 is her own person. R290's Comprehensive Care Plan, indicates, in part: Care plan Problem start date 10/26/22 .BEHAVIOR AND COGNITION: A&O x4. Pleasant and cooperative. Surveyor reviewed R290's Grievance/Concern Form, Date the concern occurred: 1/6/23. Summary of concern: (R290) stated to me that on Friday night resident (R291) entered her room and started moving her blinds back and forth. He also approached her and said, get the hell out of my bed Resident states she had her call light on. Also states this has happened before. She was very upset. Emotional support given. RN J (Registered Nurse) completed grievance form. On 1/9/23 at 4:00 PM, Surveyor saw R291 in his room, watching TV. R291's door alarm was activated when Surveyor walked through room door. CNA Z (Certified Nursing Assistant) approached Surveyor after alarm was sounded. CNA Z indicated R291 has a door alarm for safety reasons. R291 wanders into other resident's bedrooms. CNA Z indicated R291 is on 15-minute checks and has the door alarm when he is in his bedroom. CNA Z indicated R291 is supposed to be one on one supervision when he is out in the common areas of the facility. CNA Z indicated there are times staff will forget to turn the alarm on and R291 will wander to the completely opposite side of the nursing home. CNA Z indicated other residents are frustrated and scared when R291 goes into their bedrooms. Surveyor asked if there were bedrooms that R291 was more likely to go in. CNA Z pointed at the two bedrooms (R290 and R33) next to R291. CNA Z indicated R290 does not like when R291 goes into her room and that she is scared of R291. On 1/10/23 at 9:22AM, Surveyor introduced self to R290. Surveyor observed R290's room door shut with a small sign on door. The sign was in a shape of a hexagon, with a hand on it, light red in color, and said STOP. R290 indicated she has concerns with her neighbor, R291. R290 indicated R291 is not a safe person to be around and that the stop sign on her door does not work at all. R290 indicated R291 walks into her room and will use her bathroom and that this has happened at least three different times. R290 indicated she has voiced concerns about this and the only thing that was put in place was the stop sign on the door. R290 indicated she does not understand why R291 can't be moved, that she is terrified of him, and that all the staff in the facility know this. R290 indicated that on 1/6/23 at 9:09 PM R291 came into her bedroom. R290 indicated this time was different than the other three times R291 entered her room. R290 indicated on 1/6/23 she was in bed, door shut, and her lights off. Surveyor observed R290's bed and noted that the head of the bed is in a direction where if someone enters the room, you would not be able to see who entered. R290 indicated she heard her bedroom door open, and her lights came on. R290 stated, The guy next door came right next to my bed and screamed, Get the fuck out of my bed. He uses the F word all the time. R290 indicated R291 was naked except for an adult brief on. R290 indicated R291 grabbed her head and continued yelling and swearing. R290 indicated she put her call light on and was repeatedly pressing the call light. R290 indicated R291 went to her blinds and was messing around with them and then took a chair and threw it. R290 indicated R291 is very strong, he's not big, but rough and very strong. R290 indicated she kept pressing the call light and that she didn't know what to do. R290 indicated she thought R291 was going to crawl into bed with her. R290 indicated, I was frightened to death. As R290 replayed the incident Surveyor observed tears in her eyes, holding her hands tightly and shaking. R290 indicated she did not hear R291's door alarm go off that night. R290 indicated there are times she hears the alarm, so she knows he is out and there are times that she doesn't hear the alarm and he is in her room. R290 indicated she listens for the alarm, but that it is not always reliable. R290 indicated R291 then left her bedroom and a few minutes later a staff answered her call light. R290 indicated she told the staff what had just happened, and the staff kept saying, I'm so sorry, I'm so sorry. R290 indicated she did not know the name of the staff that answered the call light but knew that it was one of the CNA's that were working that evening. R290 indicated someone must have reported the incident because AC W (Admissions Coordinator) came and talked to her twice on Monday. R290 indicated there were three staff in her bathroom talking to her about the incident on Monday evening. R290 indicated one staff said, Oh, he (R291) has hit her many times. R290 indicated R291 has never physically harmed her before, but everyone knows she is scared to death of him and disgusted by him. R290 indicated she can't even stand to look at him. R290 stated, People know, everyone knows I have problems with him, nothing got done, and then the incident on that Friday happened. I can't handle this. Surveyor observed R290's voice raising and becoming louder with more panic in her tone. R290 stated, DM K (Dietary Manager) told me last week that I don't have to worry, he won't be sitting next to me (during meals). She knows! Everyone knows. I don't want that guy next door. Please note per R290's interview, at least one staff member was aware this incident occurred on 1/6/23. R290 indicated staff are aware she is afraid of R291. R290 continued to express fear on 1/10/23 days after the incident occurred. On 1/10/23 at 11:55AM, CNA U (Certified Nursing Assistant) indicated R291 wanders into other people's bedrooms. Surveyor asked what supervision is provided to R291. CNA U indicated that he is basically a one-on-one support when he's not in his room. CNA U indicated they had a document they were signing off for 15-minute checks for R291 as well. CNA U indicated she heard that R291 touched another resident, R290, and now they don't sit near each other during meals. On 1/10/23 at 2:45 PM, AA KK (Activity Aide) indicated R290 is terrified of R291. AA KK indicated that R291 went into R290's bedroom the other night and was throwing things around and cursing at R290. AA KK indicated she witnessed R290 tell another staff about the incident last night (1/9/23). AA KK indicated R290 was afraid to go to bed last night. AA KK indicated that AC W had a conversation with R290 about the incident as well. AA KK indicated staff struggle with R291 and that he is known to grab others, so he must sit at his own table. On 1/10/23 at 2:45 PM, CNA I indicated she has worked with R291 when he was on the 2nd floor as well as him being on the 3rd floor. CNA I indicated that he will wander into other resident rooms. CNA I indicated he goes into R290's bedroom quite often. Just recently R291 was saying inappropriate things to R290 and now R290 does not want to sit near R291 at mealtimes. R290 is afraid of R291. CNA I indicated the door alarm takes a while to come on and it's not that loud. CNA I indicated R921 is both one on one supervision and line of sight. CNA I indicated they usually do 15-minute checks or like a half an hour check. On 1/10/23 at 3:10 PM, CNA V indicated she knows that R290 is scared of R291. R290's room door is always shut. CNA V indicated that if R291's alarm goes off and staff are in someone else's room they can't get to him right away. CNA V indicated that R291 has been able to get to R290's bedroom because staff can't get there in time. CNA V indicated she knows that R290 doesn't want to sit next to R291 during meals because they all had to recently sign a sheet that explained that. CNA V indicated R291 will wander into other people's rooms, and this upsets them as well. On 1/10/23 at 4:04 PM, ADON C (Assistant Director of Nursing) indicated she was aware of the incident that occurred on 1/6/23 between R290 and R291. ADON C indicated that a grievance was filled out on 1/7/23 because that is when it got reported to ADON C. ADON C indicated that RN J (Registered Nurse) called and reported the incident on 1/7/23 during her PM shift. ADON C indicated that AC W (Admissions Coordinator) was working on the grievance now. Surveyor asked ADON C why it wasn't started as an investigation. ADON C indicated there was no injury and no intent to cause harm. Surveyor asked ADON C what one on one means. ADON C indicated that it means one staff with a resident. On 1/10/23 at 4:15PM, AC W indicated that she just got the grievance that R290 filed. AC W indicated that R290 does not like R291 going into her room. AC W indicated that R290 told her that the door alarm doesn't always go off fast enough and that the stop sign isn't working. Surveyor asked AC W what intervention was put in place immediately to ensure everyone's safety. AC W indicated that they are going to put a black mat outside of R290's bedroom, it looks like a black hole and then R291 won't go in her bedroom. AC W indicated the mat and tape are on her desk currently. AC W indicated that she found out about the incident yesterday, 1/9/23 because it had been the weekend. AC W indicated that she talked to R290 and that now the story sounds more serious. AC W indicated that she still had to talk to the staff that worked that evening. AC W indicated that R291 is at the nurse station until bedtime. AC W indicated they try to keep R290's bedroom door shut; she is very scared. Surveyor asked why the incident wasn't reported on Friday evening. AC W indicated that she was looking into that as well. Surveyor asked AC W for a copy of the grievance that was filed and what was started for the investigation. AC W indicated she didn't have much to show because she just started the investigation, Surveyor asked for what she had started. Note, Surveyor did not receive any additional information or documentation regarding the facility's investigation. On 1/10/23 R291 was moved to another floor and placed on strict 1 on 1 observations. On 1/11/23 at 9:30AM, DOO O (Director of Operations) indicated the facility filed the incident as a grievance and that the description of events looks different now. Surveyor asked for RN J's (Registered Nurse) phone number and asked if the facility discovered what CNA answered R290's call light on 1/6/23. The facility did not provide the name of the CNA who answered R290's call light on 1/6/23. On 1/11/23 at 12:20PM, AC W indicated she has calls out to the staff that worked on 1/6/23. Surveyor asked if AC W called them today. AC W indicated Yes, this morning. Please Note, this is several days after the incident occurred. On 1/12/23 at 2:48PM, RN J indicated that she was the staff that assisted R290 with completing the grievance that was filed on 1/7/2023. RN J indicated she worked PM shift on 1/6/23 and 1/7/23. Surveyor asked if anyone had reported the incident between R291 and R290 on 1/6/23, RN J indicated the evening of 1/6/23 was a terrible night. RN J indicated there were four staff, two agency staff and two regular staff working. RN J indicated she doesn't remember anything being reported to her, but someone could have told her something and she blocked it out. RN J indicated on 1/7/23 she went to check on R290 and that is when R290 told her that R291 was in her bedroom on 1/6/23. RN J indicated that R290 reported to her that R291 was messing around with her blinds and told her to get the hell out of my bed. R290 was upset and told RN J that R291 has been in her room before and that she needed to tell her daughter. RN J indicated that on 1/7/23 she was instructed to write up the concern as a grievance, so she did that. RN J indicated she was glad R291 was a one on one now on the second floor. On 1/17/23 at 1:21PM, DON B (Director of Nursing) indicated for resident-to-resident altercations the first thing that staff must do is ensure resident is out of immediate danger and then consult with administration and go from there. R290 experienced psychosocial harm from the incident on 1/6/23. R290 expressed extreme fear and anxiety. R290 couldn't sleep and shared these feelings with facility staff. Through interviews it was determined that staff in multiple departments knew of R290's concerns and fears of R291. There were reoccurring incidents and attempts from R291 to enter R290's bedroom, despite knowing this history, the facility did not start an investigation until several days later. This resulted in no immediate intervention being put into place to ensure R290's safety from R291 until 1/10/23. The failure to implement an intervention and conduct a thorough investigation resulted in R290 experiencing and expressing ongoing psychosocial harm in the form of recurrent and ongoing fear since 1/6/23. (Cross reference F600, F609 & F689.) Example 2: R23 was admitted to the facility on [DATE] with diagnoses that include, Alzheimer's disease, other abnormalities of gait and mobility, weakness, depression, Adult failure to thrive, cognitive communication deficit, Muscle wasting and atrophy, and repeated falls. R23 most recent MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 12/7/22, indicates R23 has a BIMS (Brief interview of Mental status) score of 00 indicating severe cognitive impairment. R23 has an Activated Health Care Power of Attorney. R7 was admitted to the facility on [DATE] with diagnoses that include, Type 2 diabetes mellitus with diabetic chronic kidney disease, other abnormalities of gait and mobility, and depression. R7's most recent MDS with ARD of 9/10/22, indicates R7 has a BIMS score of 3 indicating severe cognitive impairment. R7 has an Activated Health Care Power of Attorney. The facility Self-Report to the State Agency states, in part, Date occurred 12/15/22 Time occurred 6:00 PM. Briefly Describe the incident CNA (Certified Nursing Assistant) heard yelling from R7's room. CNA responded to it immediately and found R23 in R7's room. R7 was upset and telling CNA to get R23 out of his room. CNA started to redirect R23 out of R7's room and at that moment R7 grabbed R23's right hand and started to squeeze it. CNA intervened and redirected R23 out of the room and took R23 to the nurse for evaluation. Describe the effect Immediately after the incident R23 had redness noted on her right hand. There did not appear to be any effect on R23 and she went to bed shortly after the incident and was resting peacefully on her side with her right hand under her. The rest of her alert charting noted no residual effects of the incident both physically or emotionally. Explain .The facility placed both residents on 15 min. check to ensure R7's privacy and R23's safety. R23 was redirected back to her room where she was surrounded by familiar objects and got ready for bed. On 1/12/23 at 5:44 PM, ADON C (Assistant Director of Nursing) indicated that NHA A (Nursing Home Administrator) with the assistance of corporate staff completed the investigation for the Self-Report that was submitted to the state agency on 12/23/22. ADON C indicated that she asked NHA A the Surveyors questions via text message (NHA A is on vacation out of the country). ADON C indicated that NHA A did not interview all residents during the investigation because the incident happened in R7's room and he did not go to other resident rooms or in common area. ADON C indicated the only staff that was interviewed was the staff that witnessed the incident, no other staff were interviewed. ADON C indicated that typically for resident-to-resident allegations of abuse the Social Worker completes the interviews. No additional information was provided to surveyor. Please note that there is no evidence of a thorough investigation due to other staff working were not interviewed related to the incident, to know if other staff had witnessed similar events or if it's occurred before. No other residents were interviewed to show that others, have not been affected by a similar incident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that self-administering of medications was deter...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that self-administering of medications was determined to be clinically appropriate for 2 of 2 residents (R5 and R7) reviewed for self-administration of medications out of a total sample of 18. R5 was observed unsupervised with medications sitting on the bedside table. R7 was observed unsupervised with medications sitting on bedside table. This is evidenced by: Facility Policy entitled Policy: Self-Administration of Medication, revised 12/2016, includes, in part: Residents have the right to self-administer medications if the interdisciplinary team has determined that it is clinically appropriate and safe for the resident to do . 1. As part of their overall evaluation, the staff and practitioner will assess each resident's mental and physical abilities to determine whether self-administering medications is clinically appropriate for the resident . 2. In addition to general evaluation of decision-making capacity, the staff and practitioner will perform a more specific skill assessment, including (but not limited to) the resident's: a. ability to read and understand medication labels, b. comprehension of the purpose and proper dosage and administration time for his or her medications; c. ability to remove medications from a container and to ingest and swallow (or otherwise administer) the medication; and . d. ability to recognize risks and major adverse consequences of his or her medications . 4. The staff and practitioner will ask residents, who are identified as being able to self-administer medications whether they wish to do so . 5. The staff and practitioner will document their findings and the choices of residents who are able to self-administer medications . 6. For self - administering residents, the nursing staff will determine who will be responsible (the resident or the nursing staff will) for documenting medications were taken . 8. Self-administered medications must be stored in safe and secure place, which is not accessible by other residents. if safe storage is not possible in the resident's room, the medications of the residents permitted to self-administer will be stored on a central medication cart or in the medication room. Nursing will transfer the unopened medication to the resident when the resident requests them . 9. Staff shall identify and give to the Charge Nurse any medications found at the bedside that are not authorized for self - administration, for return to the family or responsible party . 13. The staff and practitioner will periodically (for example, during quarterly MDS reviews) reevaluate a resident's ability to continue to self - administer medications. Example 1 R7 was admitted , on 12/10/22, with diagnoses, that include, in part: Dysphagia, Type 2 Diabetes Mellitus, Depression, long term use of anticoagulants and mild intermittent asthma. On 1/9/23 from 4:06 PM to 5:00 PM Surveyor observed 9 pills and Advair left bedside in R7's room. R7 indicated the nurse always leaves his medications and his Advair in there for him to administer. On 1/9/23 at 4:33 PM DON B (Director of Nursing) indicated a resident can self-administer medications after an assessment is completed including a return demonstration and when there is a physician order. DON B indicated she was unsure if R7 had an order or a completed assessment to self-administer his own medications. DON B left the medications with the resident to go check on this. On 1/9/23 at 4:45 PM LPN G (Licensed Practical Nurse) indicated she usually leaves R7's medications and inhaler there with him and he takes them by himself. LPN G indicated she was unsure if R7's had an order for self-administration of medications or if the facility had completed an assessment for R7. LPN G left the medications with R7 while she went to go check to see if he was safe to self-administer medications. On 1/9/23 at 5:00 PM DON B and LPN G indicated R7 did not have a physician order for self-administering his medications and the facility did not have a completed assessment showing R7 was safe to self-administer medications. DON B and LPN G indicated medications and inhalers should not be left in R7's room unattended. Example 2 R5 admitted to the facility on [DATE] with diagnoses, including Fibromyalgia, Hypertension, Asthma, Depression, and Chronic Kidney Disease Stage 3. On 1/11/23 at 10:02 AM Surveyor observed 10 pills and medication cup of powder on R5's bedside table. R5 indicated the nurse leaves her medications for her to self-administer. ADON C (Assistant Director of Nursing) was in R5's room to perform wound care while the medications sat on R5's bedside table. ADON C did not remove the medications setting on bedside table when she left the room. On 1/11/23 at 10:15 AM DON B indicated she was not sure if R5 had an order for self-administration or if the facility had completed an assessment showing R5 was safe to self-administer her own medications. DON B took the medications out of R5's room with her. On 1/11/23 at 12:20 PM MT T (Medication Technician) indicated she left R5's medications on her bedside table and she should not have. MT T indicated R5 has no order for self-administration of medications or a completed assessment.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility did not ensure all alleged violations involving abuse, neglect, exploitation, or mistreatment were reported immediately to administration or within t...

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Based on interview and record review, the facility did not ensure all alleged violations involving abuse, neglect, exploitation, or mistreatment were reported immediately to administration or within the required time frames to the State Agency for incidents involving 2 of 4 Residents reviewed for abuse allegations out of a total sample of 18 Residents (R290 and R291). R290 reported an allegation of possible abuse on 1/6/23. The allegation of abuse did not get reported to administration until 1/7/23 and was documented as a grievance. The facility began looking into R290's allegation on 1/9/23. This incident was not reported within the required time frames. This is evidenced by: The facility policy titled Abuse Investigation and Reporting with a revised date of July 2017, states in part, Policy Statement All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Findings of abuse investigations will also be reported. Policy Interpretation and Implementation Role of the Administrator: 1. If an incident or suspected incident of resident abuse, mistreatment, neglect or injury of unknown source is reported, the Administrator will assign the investigation to an appropriate individual. .Reporting 1. All alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of an unknown source and misappropriation of property will be reported by the facility Administrator, or his/her designee, to the following persons or agencies: a. The State licensing/certification agency responsible for surveying/licensing the facility; b. The local/State Ombudsman; c. The Resident's Representative (Sponsor) of Record; d. Adult Protective Services (where state law provides jurisdiction in long-term care); e. Law enforcement officials; f. The resident's Attending Physician; and g. The facility Medical Director. 2. An alleged violation of abuse, neglect exploitation or mistreatment (including injuries of unknown source and misappropriation of resident property) will be reported immediately, but no later than: a. Two (2) hours if the alleged violation involves abuse OR has resulted in serious bodily injury; or b. Twenty-four (24) hours if the alleged violation does not involve abuse AND has not resulted in serious bodily injury. 3. Verbal/written notices to agencies may be submitted via special carrier, fax, e-mail, or by telephone. 4. Notices will include, as appropriate: a. The name of the resident; b. The number of the room in which the resident resides; c. The type of abuse that was committed (i.e., verbal, physical, sexual, neglect, etc.); d. The date and time the alleged incident occurred; e. The name(s) of all persons involved in the alleged incident; and f. What immediate action was taken by the facility with a written report of the findings of the investigation within five (5) working days of the occurrence of the incident . Findings include: Surveyor reviewed Grievance/Concern Form, Date the concern occurred: 1/6/23. Summary of concern: (R290) stated to that on Friday night resident (R291) entered her room, and started moving her blinds back and forth. He also approached her and said, get the hell out of my bed Resident states she had her call light on. Also states this has happened before. She was very upset. Emotional support given. RN J (Registered Nurse) completed grievance form. On 1/10/23 at 9:22 AM, R290 indicated she has concerns with her neighbor, R291. R290 indicated R291 is not a safe person to be around and that the stop sign on her door does not work at all. R290 indicated R291 walks into her room and will use her bathroom and that this has happened at least three different times. R290 indicated she has voiced concerns about this and the only thing that was put in place was the stop sign on the door. R290 indicated she does not understand why R291 can't be moved, that she is terrified of him, and that all the staff in the facility know this. R290 indicated that on 1/6/23 at 9:09 PM R291 came into her room. R290 indicated this time was different than the other three times R291 entered her room. R290 indicated on 1/6/23 she was in bed, door shut, and her lights off. Surveyor observed R290's bed and noted that the head of the bed is in a direction where if someone enters the room, you would not be able to see who entered. R290 indicated she heard her room door open, and her lights came on. R290 stated, The guy next door came right next to my bed and screamed, Get the fuck out of my bed. He uses the F word all the time. R290 indicated R291 was naked except for an adult brief on. R290 indicated R291 grabbed her head and continued yelling and swearing. R290 indicated she put her call light on and was repeatedly pressing the call light. R290 indicated R291 went to her blinds and was messing around with them. Then took a chair and threw it. R290 indicated R291 is very strong, he's not big, but rough and very strong. R290 indicated she kept pressing the call light and that she didn't know what to do. R290 indicated she thought R291 was going to crawl into bed with her. R290 indicated, I was frightened to death. As R290 replayed the incident Surveyor observed tears in her eyes, holding her hands tightly and shaking. R290 indicated she did not hear R291's door alarm go off that night. R290 indicated there are times she hears the alarm, so she knows he is out and there are times that she doesn't hear the alarm and he is in her bedroom. R290 indicated she listens for the alarm, but that it is not always reliable. R290 indicated R291 then left her room and a few minutes later a staff answered her call light. R290 indicated she told the staff what had just happened, and the staff kept saying, I'm so sorry, I'm so sorry. R290 indicated she did not know the name of the staff that answered the call light but knew that it was one of the CNA's that were working that evening. R290 indicated someone must have reported the incident because AC W (Admissions Coordinator) came and talked to her twice about it on Monday (1/9/23). R290 indicated there were three staff in her bathroom talking to her about the incident on Monday (1/9/23) evening. R290 indicated one staff said, Oh, he (R291) has hit her many times. R290 indicated R291 has never physically harmed her before, but everyone knows she is scared to death of him and disgusted by him. R290 indicated she can't even stand to look at him. R290 stated, People know, everyone knows I have problems with him, nothing got done, and then incident on that Friday happened. I can't handle this. Surveyor observed R290's voice raising and becoming louder with more panic. R290 stated, DM K (Dietary Manager) told me last week that I don't have to worry, he won't be sitting next to me (during meals). She knows! Everyone knows. I don't want that guy next door. Note, at least one staff member was aware of the incident that occurred on 1/6/23 and no staff member reported the incident on 1/6/23. On 1/10/23 at 4:04 PM, ADON C (Assistant Director of Nursing) indicated she was aware of the incident that occurred on 1/6/23 between R290 and R291. ADON C indicated that a grievance was filled out on 1/7/23 because that is when it got reported to ADON C. ADON C indicated that RN J (Registered Nurse) called and reported incident on 1/7/23 during her PM shift. ADON C indicated that AC W (Admissions Coordinator) was working on the grievance now. On 1/10/23 at 4:15 PM, AC W indicated that she just got the grievance that R290 filed. AC W indicated that R290 does not like R291 going into her bedroom. AC W indicated that she found out about the incident yesterday, 1/9/23 because it had been the weekend. AC W indicated that she talked to R290 on 1/9/23 and that now the story sounds more serious. AC W indicated that she still had to talk to the staff that worked that evening. Surveyor asked why the incident wasn't reported on Friday evening. AC W indicated that she was looking into that as well. On 1/11/23 at 9:30 AM, DOO O (Director of Operations) indicated the facility filed the incident as a grievance. The description of events looks different now. DOO O indicated they have now started the allegation as an investigation and are reporting it to the State Agency. On 1/12/23 at 2:48 PM, RN J indicated that she was the staff that assisted R290 with completing the grievance that was filed on 1/7/23. RN J indicated she worked PM shift on 1/6/23 and 1/7/23. Surveyor asked if anyone had reported the incident between R291 and R290 on 1/6/23, RN J indicated the evening of 1/6/23 was a terrible night. RN J indicated she doesn't remember anything being reported to her, but someone could have told her something and she blocked it out. RN J indicated on 1/7/23 she went to check on R290 and that is when R290 told her that R291 was in her bedroom on 1/6/23. RN J indicated that R290 reported to her that R291 was messing around with her blinds and told her to get the hell out of my bed. R290 was upset and told RN J that R291 has been in her bedroom before and that she needed to tell her daughter. RN J indicated that on 1/7/23 she was instructed to write up the concern as a grievance, so she did that. R290 indicated she told a staff member on 1/6/23, therefore at least one staff member was aware of the incident on 1/6/23 between R290 and R291. The incident was written up as a grievance on 1/7/23, was not viewed as being a resident-to-resident altercation or abuse incident. This incident was not reported to administration or management timely. This incident was not reported to the State Agency within the required time frames. (Cross reference F600, F610, & F689.)
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the facility did not ensure residents who are unable to carry out activities of daily living ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the facility did not ensure residents who are unable to carry out activities of daily living receive the necessary services to maintain good nutrition, this has the potential to affected 1 of 2 residents (R24) reviewed for Activities of Daily Living (ADLs) out of a total sample of 18 residents. R27 voiced concerns regarding R24 needing assistance with her meals and staff not providing assisting to R24 with her meals. Evidenced by: R27 admitted to the facility on [DATE]. Her most recent Minimum Data Set (MDS), with Assessment Reference Date (ARD) of 11/10/22 indicates R27 is cognitively intact with a Brief Interview for Mental Status (BIMS) of 15 out of 15. On 1/11/23 at 3:06 PM during the Surveyor-led Resident Council Meeting R27 stated, I feed my roommate, (R24), because staff just set down her tray and they don't even tell her it is there. I spoon fed her this morning. Her hands are gnarled. I know I am not supposed to feed her, but I was a caregiver for many years, and I know she needs help. R27 indicated her roommate is blind and she needs assistance finding her food, cutting it up, and identifying it. R27 indicated staff do not set R24 up to eat and then they sometimes come in and pick up the tray before R24 even knows it was there, so she does not eat at all. R24 admitted to the facility on [DATE] with diagnoses, including dementia, adult failure to thrive, protein calorie malnutrition. R24's hospital transfer records, dated 8/12/19, includes: Diagnoses- macular degeneration . Sensory Function Assessment: right eye: impaired vision filed 8/14/19 . left eye legally blind filed 8/14/19 . R24's Comprehensive Care Plan, includes: .problem start date 8/22/19: long term care resident unable to live independently related to . R24 is legally blind to left eye and has impaired vision to right . Goal target Date: 2/11/23: Will complete ADL (Assistance of Daily Living) routine with set up and supervision using least restrictive device . to maximize safety and independence during ADLs . approach start date 8/14/21: wears dark glasses routinely due to light sensitivity- legally blind . Problem start date 8/13/20: R24 has memory loss/dementia . cognition fluctuates . Approach start date 8/13/20: provide verbal reminders Give R24 clear/simple directions. Inform R24 of what you want her to do before starting the activity . Remind R24 where she is . Approach start date: 8/14/21 Diet: Regular. Boost 8 oz three times a day, add Pro-pass to boost three times a day with meals. Encourage fluid intake. Set up and verbal cues for meals. Assist as needed . Serve food in bowls . Approach start date: 8/16/21 serve hot beverages with lid in place . If R24 declines lid or unable to have lid for any reason alert MDS Nurse for further assessment . R24's Nutrition Notes, include the following: 11/3/22 Resident receives regular diet with boost three times a day at meals at times per nursing/chart. She accepts boost 75-100%. Meal intake poor to fair and skips meals at times per nursing/chart. Current weight 98.4 pounds, down 3% in one month. BMI (Body Mass Index) 18.6 . on 10/5, weight was 101.2, 8/3 weight was 99.8, weight typically ranges from 97-101 lbs. 12/21/22 Intakes remains varied at meals. Resident accepting supplement 76-100% . Current weight 12/21 is 101 pounds, BMI is 19 on 11/23 is 98 pounds . continue with supplement as ordered . On 1/12/23, at 8:29 AM Surveyor observed R24 at the dining room table. Surveyor observed R24's breakfast tray which consisted of: - an empty bowl of oatmeal, -bowl with a couple bites of hashbrowns left in it, -a full bowl of scrambled eggs, - a bowl with toast cut in quarters, -cup of prune juice covered with plastic lid, -cup of orange juice covered with a plastic lid, - a carton of milk with a straw in it -cup of coffee with a plastic lid with an open spot to drink out of Surveyor asked R24 if she was going to drink her cup of orange juice and prune juice. R24 indicated she did not know they were there. R24 indicated she did not see them. Surveyor asked R24 if she was going to eat her scrambled eggs and toast. R24 indicated she did not know those were on her tray. R24 indicated not being able to see them. On 1/12/23, at 8:43 AM, Surveyor observed staff remove R24's tray from in front of her. Surveyor approached R24 and asked if R24 was done with her breakfast when staff took her tray. R24 indicated R24 did not know staff had taken her tray. On 1/12/23 at 12:01 PM, Surveyor observed DM K (Dietary Manager) ask R24 if she would like to join everyone for lunch. DM K assisted R24 from across the hallway to the table. DM K explained to R24 what foods and drinks were in front of her. DM K said, we got corn, chicken, macaroni salad, and a blond brownie. I have the shake you like to your right, and your coffee here . DM K was using R24's hand to locate the different drinks. DM K encouraged R24 to eat and asked her what she would like to start with. DM K gave R24 her desert first per R24's request. Surveyor observed that the only thing R24 ate was the brownie that DM K gave her. No other staff approached R24 throughout the meal. At 1:12 PM CNA JJ and a Dietary Aide started clearing tables off. CNA JJ said to R24, Are you done? R24 stated, I guess There were no attempts to see if R24 wanted any of her food warmed up, if she needed assistance, or if she wanted something else. CNA JJ took R24's food and drink and put them in the cart. Surveyor observed R24's tray while it was in the cart. CNA JJ stated, What are you looking at? Surveyor explained Surveyor was looking at R24's tray to see what she ate. CNA JJ stated, Oh, OK. On 1/12/23 at 1:12 PM Surveyor observed R24 with three bowls in front of her containing a noodle salad, a chicken breast cut in half one time, and a corn casserole. All items were changing in color due to cooling and the tops of the items were hardened. Surveyor asked R24, How is your lunch? R24 stated, I don't know what is there. I can't see. Surveyor asked R24 if she needs assistance and R24 stated, Yes, I think that would be nice. I would like some help. Surveyor told R24 she would let a staff member know this and proceeded to walk to the nurse' station to find a staff member. On 1/12/23 at 1:12 PM Surveyor reported to CNA H that R24 was requesting assistance with her meal. Surveyor and CNA H walked together to R24. Upon arrival at 1:13 PM R24 was sitting at table with no meal in front of her. On 1/12/23 at 1:13 PM during an interview, CNA JJ indicated she cleared the resident lunch tables, including R24's tray. CNA JJ indicated she was agency, and she does not know how much assistance R24 needs with her meals. Surveyor asked CNA JJ if she asked R24 if she was finished. CNA JJ raised her voice and stated, I have been a CNA for 20 years and I know you ask residents before removing tray. I am going to help her to the bathroom now and then you can ask her yourself.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that 1 of 3 of 18 total sampled residents (R28) a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that 1 of 3 of 18 total sampled residents (R28) at risk of developing pressure injuries received consistent measures to prevent further development of pressure injuries. Evidenced by: Facility policy, entitled Pressure Ulcer/Skin Breakdown, revised 4/2018, includes, in part: . current approaches should be reviewed for whether they remain pertinent to the resident/patient's medical conditions, are affected by factors influencing wound development or healing, and the impact of specific treatment choices made by the resident/patient or substitute decision maker . Facility policy, entitled Pressure Injuries Overview, revised 3/2020, includes, in part: . avoidable means a resident developed a pressure injury/ulcer and that one or more of the following were not completed: Evaluation of the resident's clinical condition and risk factors. Definition or implementation of interventions that are consistent with the resident needs, resident goals, and professional standards of practice. Monitoring or evaluating of the impact of the interventions; or revision of the interventions as appropriate . Facility policy, entitled Prevention of Pressure Injuries, revised 4/2020, include, in part: Skin care . keep the skin clean and hydrated . use facility approved protective dressings for at risk individuals . Device related pressure injuries: review and select medical devices with consideration to the ability to minimize tissue damage, including size, shape, it's application and ability to secure the device . monitor regularly for comfort and signs of pressure related injury . evaluate, report, and document potential changes in the skin . R28 admitted to the facility on [DATE] with diagnoses, including diffuse traumatic brain injury with loss of consciousness, anoxic brain damage, chronic viral hepatitis, anxiety disorder, post-traumatic stress disorder, and pseudobulbar affect. R28's MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 8/11/22, indicates R28 is at risk for pressure injury development and does not have any unhealed pressure injuries. R28's Occupational Therapy Note, dated 9/22/22, includes, in part: . Right wrist extension with 10 reps with prolonged holds and finger extension with writer able to extend enough to place carrot splint into position with decreased discomfort from previous session. Patient verbalized understanding of the need for splint (good hand hygiene, decreased risk for infection) and appeared more accepting of splint. She reported that she liked the carrot. She is more accepting of the splint with rational and limiting the use of the term splint when referring to it. R28's Nurse Notes, dated 10/25/22, include Reports of thumb wound. Previously noted blanchable area to right thumb is not macerated and pink. 1.5cm x 2.5cm with 0.2cm opening in the middle with 0.3 cm depth. Call placed to APNP (Advanced Practice Nurse Practitioner) . received orders for cleanse daily and apply zinc with primapore. R28's Nurse Notes, dated 10/26/22, include Dressing clean, dry, and intact to right thumb with 15% strikethrough drainage noted. Bright red drainage noted to dressing with removal, serosanguinous drainage with cleansing. Wound appears with loose skin, from potential popped blister with opening in the center, stage 2 pressure injury. Wound 1.5cm x 1.5cm x 0.2cm. Resident voices discomfort with cleansing. Carrot in place to right hand for contraction. R28 Braden Assessment, dated 10/26/22, mild risk for pressure injury development, score 15. R28's Nurse Notes, dated 10/26/22, include Request sent to PCP (Personal Care Provider) for Arginaid and Vitamin C. R28's Nurse Notes, dated 10/27/22, include received order for Arginaid and Vitamin C 500 mg daily to promote wound healing . R28's Treatment Administration Record, includes Wound care- right thumb: cleanse and pat dry . apply zinc paste and cover with primapore daily . start date: 10/26/22 - 11/17/22 R28's Nurse Notes, dated 10/31/22, include Updated R28's AHCPOA (Activated Healthcare Power of Attorney) on wound progress . R28's TAR (Treatment Administration Record), 11/1/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily. Treatment not completed: Resident refused. R28's Nurse Notes, dated 11/2/22, include Carrot in place to right hand to help with contracture. Dressing to right thumb is clean, dry, and intact with 25% drainage with removal. Drainage to dressing and with cleaning serous, Skin from blister to site remains 75% intact. Open area of blister with visible wound bed bright pink in color. Wound measures 1.0cm x 1.5cmx 0.2cm. Resident screaming with cleansing and straightening. Resident calmed once carrot was replaced to right hand. Wound is looking better . R28's most recent MDS, with ARD of 11/4/22 indicates R28's cognition is severely impaired with a BIMS (Brief Interview of Mental Status) score of 3 out of 15. R28's MDS indicates she requires the total assistance of two or more staff to meet her needs in bed mobility, transfer, toileting, eating, and personal hygiene. R28's MDS also indicates she is at risk for pressure injury development, and she has one stage 2 pressure injury that is unhealed. R28's TAR (Treatment Administration Record), 11/4/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily. Treatment not completed: Resident refused. R28's Nurse Notes, 11/4/22, include Resident refused treatment to thumb, nurse provided education and resident still refused . (It is important to consider R28's BIMS score of 3 out of 15 and the intervention of education provided to R28.) R28's Nurse Notes, 11/6/22, include Wound bed to right thumb more pink than previously noted. Resident name called and screamed at writer with treatment to right thumb, however resolved after treatment complete. R28's TAR (Treatment Administration Record), 11/8/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily. Treatment not completed: Resident refused. R28's Nurse Notes, 11/9/22, include Dressing clean, dry, and intact to right thumb with moderate amount of strikethrough drainage, however dressing was from 11/6/22. Wound is lighter pink this week and 1.5cm x 1.5cm x 0.3cm . Small amount of serous drainage with cleansing . Writer discussed the importance on allowing staff to change dressing daily . PCP updated . AHCPOA updated . (It is important to note R28's wound is bigger in size, and it is important to note the missed treatments, the lack of reapproaching, and the intervention of education being used with R28, whose BIMS score is a 3 out of 15.) R28's TAR (Treatment Administration Record), 11/12/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily. Treatment not completed: Resident refused. R28's TAR (Treatment Administration Record), 11/13/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc past and cover with primapore daily. Treatment not completed: Resident refused. R28's Nurse Notes, 11/16/22, include: . dressing dry, clean, and intact to right thumb pressure injury with crusted drainage and past dated 11/14/22. Site presents more red and macerated this week. Resident crying in pain more this week and attempting to his writer with her left upper extremity. Slight odor noted after cleansing. Wound bed is 2cm x 1.8cm x 0.2cm and bright red. Wound edges more macerated this week. Request to change treatment sent to PCP to include Opticell Ag+ or therapeutic equivalent every three days and as needed. (It is important to note the size of R28's wound is larger, and treatments were missed. The facility did not provide evidence of reapproaching R28 for wound care once she refused. It is also important to note the facility did not provide evidence of hand hygiene when treatment was missed.) R28's Nurse Notes, dated 11/17/22, include received communication back from PCP. Ok to change dressing to right thumb pressure injury to include zinc with Opticell Ag+ . every 3 days or as needed. Dressing change completed per order. Tolerated . Carrot in place in hand . R28's Physician Orders, 11/17/22, Wound care to right thumb. Cleanse and pat dry. Apply zinc paste and Opticell AG+ or therapeutic equivalent. Cover with bordered foam every three days and as needed. Start date 11/17/22 R28's Nurse Notes, dated 11/22/22, include: . dressing to right thumb removed, dressed, clean/dry, no signs and symptoms of infection noted . R28's Nurse Notes, dated 11/23/22, include: . dressing clean, dry, intact to right thumb pressure injury, moderate amount of strikethrough drainage visible, serosanguinous. Wound bed bright red, with more pink around the edges than red. Wound edges appear less macerated this week. Wound 0.7cm x 1.5cm x 0.2cm . Small amount of serosanguinous drainage notes during treatment. Approval from PCP for ortho referral. R28's TAR, 11/23/22, Wound care to right thumb. Cleanse and pat dry. Apply zinc paste and Opticell AG+ or therapeutic equivalent. Cover with bordered foam every three days and as needed. Treatment not completed. Resident refused. R28's TAR, 11/26/22, Wound care to right thumb. Cleanse and pat dry. Apply zinc paste and Opticell AG+ or therapeutic equivalent. Cover with bordered foam every three days and as needed. Treatment not completed. Resident refused. R28's TAR, dated 11/29/22, indicates R28's dressing has not been changed since 11/20/22. (It is important to note the facility provided no evidence of staff reapproaching R28 upon refusals.) R28's Nurse Notes, dated 11/30/22, include dressing clean, dry, and intact to right thumb pressure injury; no drainage visible. Wound bed bright pink, with more white around edges. Wound edges continue to appear less macerated this week. Wound 0.5cm x 1.4cm x 0.2cm . R28's Nurse Notes, dated 12/7/22, include: No dressing in place to right thumb pressure injury. Area red and slightly macerated; carrot splint in place to right hand . Wound edges macerated and white. Wound bed beefy red with slight sanguineous drainage with cleansing and measurements: 0.8cm x 0.5cm x 0.2cm. AHCPOA inquired about if ortho was set yet for right hand contracture; follow up sent to transportation coordinator . Request sent to PCP to discontinue Opticell AG+ due to length of use . Received response back from PCP to discontinue Opticell AG+ to right thumb pressure injury due to wound improvement and exceeded duration for benefit. Order to cleanse and apply zinc paste with bordered foam dressing or primapore dressing. (It is important to note R28's dressing to right thumb was not in place and was discontinued on 12/7/22 and a new order is not put in place until 12/10/22.) R28's Nurse Notes, dated 12/8/22, include Referral form from PCP for ortho referral due to right hand contracture . Writer contacted AHCPOA regarding clinic preference, no preference . Referral form set to medical records for transportation coordinator. R28's Physician Orders, dated 12/10/22, include Wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed. Start date 12/10/22 R28's TAR, dated 12/10/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed. Treatment not completed: Resident refused. R28's Nurse Notes, dated 12/14/22, include dressing to right thumb pressure injury clean, dry, and intact with minimal drainage with removal. No drainage with cleansing. Site with significant improvement, measuring: 0.3 cm x 0.5 cm x less than 0.1 cm. Peri wound remains red in color. PCP updated. AHCPOA updated. R28's TAR, dated 12/16/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed. Treatment not completed: Resident refused. R28's Nurse Notes, dated 12/21/22, include dressing clean, dry, and intact to right thumb and changed per orders. Site presents macerated with pinpoint opening. Carrot splint placed to right hand but is backwards. Writer corrected and educated staff. R28's TAR, dated 12/22/22, includes Wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed. Treatment not completed. R28's TAR, dated 12/25/22, includes wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed. Treatment not completed: Resident refused. R28's TAR, dated 12/28/22 indicated R28 has not had her dressing changed since 12/19/22. (It is important to note the facility did not provide evidence of reapproaching R28 regarding wound care during this time.) R28's Nurse Notes, dated 12/28/22, include dressing clean, dry, and intact to right thumb pressure injury and 7 days since last dressing change. Site presents more macerated, and more red. Wound bed is 0.7cm x 1.5cm x less than 0.2cm, but more than 0.1cm in depth. PCP updated and AHCPOA updated. (It is important to note the wound is larger in size and dressing changes were missed. The facility provided no evidence of staff reapproaching R28 after she refused wound care.) R28's TAR, dated 1/3/23, includes wound care right thumb: cleanse and pat dry. Apply zinc paste. Cover with bordered foam or primapore every three days or as needed. Treatment not completed: Resident refused. R28's Nurse Notes, dated 1/4/23, include dressing clean, dry, and intact to right thumb pressure injury. Small amount of serous drainage noted to dressing . Site to thumb appears more macerated but does not appear red or warm. Measurements: 0.7cm x 1.7cm x 0.2cm . Carrot splint was not in place. Carrot had been removed for washing yesterday, per report. Resident does have a backup splint to place with washing. AHCPOA updated on stalling with healing. Request sent to PCP to change primary treatment to collagen. Keep border foam or bordered gauze every 3 days. (It is important to note R28's wound is increasing in size and her interventions are not being used.) R28's Nurse Notes, dated 1/5/23, includes Received order from PCP to add collagen to wound bed to right thumb pressure injury with dressing changes. Stop zinc while collagen in use. R28's Physician Orders, dated 1/7/23, include wound care right thumb, cleanse, and pat dry. Apply collagen to wound bed. Cover with bordered foam or primapore every three days or as needed. (It is important to note R28's Physician Orders for wound care was discontinued on 1/5/23 and a new order was not in place until 1/7/23.) R28's TAR, dated 1/7/23 includes Wound care right thumb, cleanse, and pat dry. Apply collagen to wound bed. Cover with bordered foam or primapore every three days or as needed. Treatment not completed. (No other comment noted. Does not say R28 refused.) R28's Nurse Notes, dated 1/10/23, includes treatment done to right thumb as ordered. (It is important to note wound care has not been completed since 1/4/23 and the facility did not provide evidence of R28 refusing treatment during this time. The facility also did not provide evidence of R28 receiving hand hygiene when treatment was not completed.) R28's Nurse Notes, dated 1/11/23, includes dressing clean, dry, and intact to right thumb pressure injury . Resident did not have carrot splint in place, was reluctant, but did allow writer to place splint. No drainage noted to dressing. Site presents with pink intact skin, and dried, callus like skin where center wound bed was previously noted. No moisture or maceration noted. Area measures: 0.3cm x 0.5cm x less than 0.1cm. On 1/11/22 at 12:00 PM Surveyor observed R28 in the dining room without her carrot splint in place. On 1/12/22 at 12:39 PM Surveyor observed R28 without her carrot splint in place and without a dressing on. On 1/12/22 at 12:43 PM Admissions Coordinator W stated, I fed R28 yesterday and she did not have the carrot in her hand. She was grabbing my blouse. On 1/12/22 at 12:55 PM CNA I (Certified Nursing Assistant) indicated R28 refuses to have her carrot splint placed at times and staff have laundered it without a replacement before, so she has gone without it. CNA I indicated she has not seen staff try rolled up wash cloths or any other method besides R28's carrot. On 1/12/22 1:01 PM LPN G (Licensed Practical Nurse) stated, R28 would not let me put them in her hand today. I chart refusals in progress notes. LPN G indicated when R28 refuses the staff just do not use it. LPN G was not aware of any other methods tried with R28 to prevent contracture, such as rolled up wash clothes. On 1/12/23 at 5:33 PM DON B (Director of Nursing) and Director of Operations O indicated physician orders and therapy recommendations are to be followed and a resident has the right to refuse. DON B indicated it is her expectation that when a resident refuses treatment staff will educate if appropriate or will reapproach. DON B indicated refusals should be documented. R28's Nurse Notes, dated 1/13/23, include dressing dry, clean, intact to right thumb and changed per orders; site remains dry and unchanged in appearance from Wednesday when writer changed dressing. Thumb itself appears more red, however resident is not wearing her carrot splint and her thumb is resting against her right index finger. Resident would not allow writer to place carrot splint to right hand, stating, I don't need that. Writer re-educated resident on importance and benefits of using splint . R28's Nurse Notes, dated 1/15/23, Resident refused to put her carrot in her right hand after 2 attempts . Refused her carrot to her right hand from night shift . was able to get it in her hand for a while .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure that residents with an indwelling catheter receiv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure that residents with an indwelling catheter received the appropriate care and services to prevent a urinary tract infection (UTI) for 1 of 3 Residents (R) (R8) reviewed for catheters and the facility did not ensure residents who are incontinent of bowel receive the services and assistance to maintain continence, unless his or her clinical condition is or becomes such that continence is not possible to maintain for 1 of 2 residents (R4) reviewed for bowel incontinence. Surveyor observed R8's catheter dragging and resting directly in contact with the floor two times during survey. R4's family representative voiced concerns to Surveyor regarding R4 having stomach aches and staff not consistently tracking R4's bowel movements. R4's medical record indicates her bowel movements were not recorded consistently and she was not offered PRN (as needed) medication. This is evidenced by: The facility policy titled Urinary Continence and Incontinence - Assessment and Management, revised in 2010, includes the following: Policy Statement: 1. The staff and practitioner will appropriately screen for, and manage, individuals with urinary incontinence. 2. Management of incontinence will follow relevant clinical guidelines. 3. The physician and staff will provide appropriate services and treatment to help residents restore or improve bladder function and prevent urinary tract infections to the extent possible. Policy Interpretation and Implementation: Screening for Information 1. As part of the initial and ongoing assessments, the nursing staff will screen for information related to urinary continence. Examples of sources of such information may include the resident, family, or a hospital discharge summary describing placement of an indwelling urinary catheter during a recent hospitalization. 2. Relevant information related to urinary continence includes: a. History of urinary incontinence; factors precipitating incontinence; and associated symptoms. b. Previous treatment/management attempts and response to interventions. c. Pertinent diagnoses, including . stroke, diabetes mellitus . d. Observations, including wet bed or clothing, prolapsed uterus, use of urinary catheter . and/or use of diuretics. e. Functional and/or cognitive capabilities or limitations that could affect continence . impaired mobility . Facility standing orders, dated 1/12/23, include: 2. Milk of Magnesia 30 ml by mouth as needed daily for bowel health .3. Bisacodyl suppository 10 mg rectally daily as needed for bowel health. 5 Polythylene Glycol 3350 powder 17 g in 8 oz liquid daily as needed for bowel health . (It is important to note the date of this form.) Example 1 R8 admitted to the facility 3/4/22 with diagnoses, including Sepsis, disease of spinal cord, spinal stenosis, hemiplegia, and hemiparesis following cerebral infarction, neuromuscular dysfunction of bladder, bacteremia, urge incontinence, urinary tract infection On 1/10/23 from 7:59 AM to 8:06 AM Surveyor observed R8's catheter in direct contact with the facility's floor. During an interview, CNA HH (Certified Nursing Assistant) indicated R8's catheter should be inside of a dignity bag and should not be in direct contact with the floor. CNA HH then placed R8's catheter inside of a dignity sleeve. This dignity sleeve was like a bag without a bottom. On 1/10/23 at 8:28 AM Surveyor observed R8's catheter bag to be lying in direct contact with the floor again. During an interview R8 told Surveyor she has a history of having urinary tract infections. On 1/10/23 at 8:35 AM during an interview AC W (Admissions Coordinator) indicated R8's catheter bag does not have a bottom and that is why it keeps touching the floor. AC W indicated catheter bags should not be in direct contact with the floor and she would address this right away. On 1/11/23 at 8:25 AM during an interview DON B (Director of Nursing) indicated R8's catheter should not be in direct contact with the floor as this puts her at risk for Urinary Tract Infections. DON B indicated R8's catheter cover did not have a bottom and that is what the facility's supply of catheter covers are like. DON B indicated she was going to order catheter covers/dignity bags without holes in the bottom for future use. Example 2 R4 admitted to the facility on [DATE] with diagnoses, including constipation. On 1/10/23 at 11:29 AM during a family interview R4's family representative voiced concerns R1 having stomach aches at times and staff not consistently monitoring R4's bowel movements and not using her as needed medications, because they are unsure how many days it has been since she last went. R4's Comprehensive Care Plan, initiated on 11/3/22, includes, in part: Problem: Resident has the potential for constipation related to decreased mobility, narcotic use, anti-anxiety medications, and as needed diuretic medications. Goal: Resident will have a regular, soft-formed bowel movement at least every 3rd day. Approaches: Administer medications as ordered. Monitor effectiveness and side effects. Document frequency and character of bowel movements. Encourage fluids of choice. Offer prune juice as needed. Monitor for signs of constipation such as decreased bowel sounds/abdominal pain, distention, decreased appetite, fever . R4's Physician Orders, include: Bisacodyl suppository; 10 mg; amt: 10 mg; rectal Special Instructions: Insert 1 suppository daily PRN (as needed) . start date 10/25/22 Milk of Magnesia (magnesium hydroxide) suspension; 400 mg/5 mL; amount: 30 mL (milliliter); oral Special Instructions: Take 30 mL if no BM for 3 days . start date 10/25/22 Miralax (polyethylene glycol 3350) powder; 17 gram/dose; amt: 17 gm; oral Special Instructions: Mix 17 gm with 4-8 oz of fluid Mon/Wed/Fri Once A Day on Mon, Wed, Fri . start date 10/25/22 Morphine concentrate - Schedule II solution; 100 mg/5 mL (20 mg/mL); amt: 0.3mg; oral Special Instructions: 0.3 MG BY MOUTH DAILY AT NIGHT FOR PAIN/AIR HUNGER . start date 11/8/22 Polyethylene glycol 3350 [OTC] powder; 17 gram/dose; amt: 17 gm; oral Special Instructions: Mix 17 gm with 4-8 ox fluid daily PRN . start date 10/25/22 R4's Medical Record contained the following, in part: 11/15/22-11/21/22 no bowel movements recorded 11/21/22 Miralax given 11/23/22 - 11/27/22 no bowel movement recorded 11/23/22 Miralax given 11/25/22 Miralax given 12/10/22-12/14/22 no bowel movements recorded 12/12/22 Miralax given 12/18/22- 12/23/22 No bowel movements recorded 12/19/22 Miralax given 12/21/22 Miralax given 12/23/22 Miralax given 12/25/22 - 1/8/23 No bowel movements recorded 12/26/22 Miralax given 12/28/22 Miralax given 12/30/22 Miralax given (It is important to note R4 is on Morphine and a side effect of this medication is constipation. It is also important to note the number of days no bowel movement is recorded and none of R4's PRN medication is used during these times.)
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0744 (Tag F0744)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure a resident who displays or is diagnosed with dem...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure a resident who displays or is diagnosed with dementia receives the appropriate treatment and services to attain or maintain their highest practicable physical, mental, and psychosocial well-being for 1 (R291) of 2 Residents reviewed for dementia care out of a sample of 18 Residents. R291 has a diagnoses of dementia. R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents, wanders into other resident rooms, and is sexually inappropriate to other residents. The facility staff did not provide person-centered services to maintain R291's highest practicable physical, mental, and psychosocial well-being. Evidenced by: The facility policy titled Dementia-Clinical Protocol with a revision date of November 2018, states in part; Assessment and Recognition 1. As part of the initial assessment, the physician will help identify individuals who have been diagnosed as having dementia and those with otherwise impaired cognition. 2. The IDT will evaluate individuals with new or progressive cognitive impairment and help identify symptoms and findings that differentiate dementia from other causes. a. dementia will be differentiated from delirium to the extent possible in residents presenting with impaired cognition. Delirium may be especially problematic in individuals with underlying dementia 5. The staff and physician will review the current physical, functional, and psychosocial status of individuals with dementia, and will summarize the individual's condition, related complications, and functional abilities and impairments. Treatment/Management 1. For the individual with confirmed dementia the IDT will identify a resident-centered care plan to maximize remaining function and quality of life. 2. Nursing assistants will receive initial training in the care of residents with dementia and related behaviors. In-services will be conducted at least annually thereafter. Additionally performance reviews will be conducted annually and in-service education will be based on the results of the reviews. 3. The facility will strive to optimize familiarity through consistent staff-resident assignments. 4. Direct care staff will support the resident in initiating and completing activities and tasks of daily living. a. bathing, dressing, mealtimes, and therapeutic and recreational activities will be supervised and supported throughout the day as needed. 5. The IDT will identify and document the resident's condition and level of support needed during care planning and review changing needs as they arise. a. Resident needs will be communicated to direct care staff through care plan conferences, during change of shift communications and through written documentation (nurses' notes and documentation tools). B. Progressive or persistent worsening of symptoms and increased need of staff support will be reported to the IDT 8. The physician will order appropriate interventions to address significant behavioral and psychiatric symptoms, based on pertinent clinical guidelines and consistent with regulatory requirements 9. If a psychiatric consultant is called to help manage behavioral or psychiatric symptoms in the individual with dementia, the IDT will retain an active role by reviewing and implementing the consultant's recommendations, addressing issues that affect mood, cognition, and function, monitoring for complications related to treatment and evaluating progress. Monitoring and Follow-up 1. The staff will monitor the individual with dementia for changes in condition and decline in function and will report these findings to the physician. 2. The IDT will adjust interventions and the overall plan depending on the individual's responses to those interventions, progression of dementia, development of new acute medical conditions or complications, changes in resident or family wishes, and other relevant factors The Alzheimer's Association provides the following recommendations when dealing with an episode of agitation; Alzheimer's Association. (2020) Dementia related behaviors. https://www.alz.org/media/documents/alzheimers-dementia-related-behaviors-ts.pdfwww.alz.org Do not: Raise your voice; take offense; corner; crowd; restrain; rush; criticize; ignore; confront; argue; disagree; reason; shame; demand; condescend; force; explain; teach; show alarm; or make sudden movements; out of the person's view. Say: May I help you? You're safe here. Everything is under control. I apologize. I'm sorry that you are upset. I know it's hard. I will stay until you feel better. R291 was admitted to the facility on [DATE] with diagnoses including Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, restlessness and agitation, depression, difficulty in walking, muscle wasting and atrophy, inappropriate diet and eating habits, repeated falls, hearing loss, alcohol abuse, and Dementia. R291's most recent Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 12/13/22, indicates R291 has a Brief Interview for Mental Status (BIMS) score of 00 indicating severe cognitive impairment. R291 has an Activated Health Care Power of Attorney. R291's Comprehensive Care Plan, indicates in part: Problem start date: 10/27/22, Behavioral Symptoms- Resident has expressed sexual behaviors towards others and based on assessment is unable to consensually participate in this type of behavior. Resident has socially inappropriate/disruptive behavioral symptoms as evidenced by sexually inappropriate behaviors and foul language towards staff and other residents. Long Term Goal Target Date 3/16/23: Resident will accept redirection when exhibiting socially inappropriate/disruptive behavior toward staff or other residents. Approach: Start Date 10/27/22, administer medications per physician orders, assess resident as needed using the sexuality and intimacy worksheet, remind resident he is married and provide education related to appropriate interactions with others, avoid over-stimulation, identify and report possible triggers for suggestive or sexual language, maintain a calm, slow, understandable approach and environment for and with resident. Observe and report socially inappropriate/disruptive behaviors when around others. Provide snack (ice cream), provide meaningful engagement or activities to resident, remove resident from group activities when behavior is unacceptable, remove resident from other resident's rooms and unsafe situations. Staff should watch their body language staff wear appropriate attire. Staff should be aware of their own body language and conversations they are having with coworkers, visitors and residents. Staff should explain their role upon entering room. Address the resident formally and maintain their professionalism. When available, have male caregivers and nurses provide care for resident. One on one supervision while resident awake. Door alarm and 15-minute checks while resident sleeping. Problem start date: 10/19/22, Behavioral Symptoms- Resident experiences wandering (moves with no rational purpose, seemingly oblivious to needs or safety). Long Term Goal Target Date 3/16/23 Resident will wander safely within specified boundaries. Approach 10/20/22 Door sensor alarm to resident's doorway to be turned on when in his room. Resident to have one on one supervision when awake. Maintain a calm environment and approach to the resident. Redirect resident if wandering into another room; offer resident to stay by nurses' station to be in line of sight of staff. When resident begins to wander, provide comfort measures for basic needs (e.g., pain, hunger, toileting, too hot/cold, etc.). Problem start date: 10/4/22, Behavioral Symptoms- Resident uses inappropriate language towards others. Longer Term Goal Target Date 3/16/23 Resident will accept redirection from staff when using inappropriate language towards others. Approach 10/4/22 gently but firmly informed resident that inappropriate language are not welcome. Do not engage in discussion. Maintain a calm, slow, understandable approach . Problem start date: 9/13/22, Potential for elopement r/t cognitive status, unaware of safety concerns. Long Term Goal Target Date 3/16/23 Pt. will make no attempts of elopement E/B no sounding of code alert. Approach 9/13/22 check function weekly. Check placement every shift per nursing. Code alert bracelet to left ankle. #10. Gently redirect from stairwells and/or elevators. Picture of resident in all identified locations. Problem start date: 8/24/22 Behavioral Symptoms- Resident has been known to make sexually inappropriate comments towards staff and grabbing at staff. Long Term Goal Target Date 3/16/23 Resident will accept assistance from staff, if resident is not redirectable, staff will ensure resident is safe, leave resident's room and reapproach. Approach 10/20/22 door sensor alarm in resident's doorway to be turned on when resident is in his room. Resident to have one on one supervision. Approach start date 10/4/22 gently but firmly inform resident that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Approach start date 9/8/22 resident to have supervision when around female residents. Staff to ensure no inappropriate interactions . Problem start date: 5/20/22 Category: Cognitive loss/Dementia Resident has a memory problem related to staff BIMS assessment. Resident's diagnosis include Alzheimer's disease with late onset, cognitive communicate deficit. Resident recently admitted to SNF for rehabilitative services (new environment). Longer Term Goal Target Date 3/16/23 Resident will improve memory as evidenced by improving orientation skills, being able to locate call light and turn it on as needed, recalling staff names/faces, recognizing that he is in a skilled nursing facility. Approach 5/20/22 Provide verbal reminders for date, time, place, how to use call light, location of call light, and when to use call light. When resident is trying to remember something, do not rush resident. Minimize distractions. Problem start date: 5/17/22 Category: Activities Limited time spent in activities d/t cognitive loss and activity intolerance, fatigue. Short Term Goal Target Date: 3/16/23 To participate in 1-1 visits or attend group activities at least 1-2 times per week. Approach 10/3/22 Does not attend church services. Continue to offer small group activities but seat at end of aisle so he can self-propel WC away if becomes uninterested. Family states that too much stimulus may be upsetting. Approach 5/17/22 Staff to invite and encourage residents to participate in small group activities. Staff to provide 1-1 visits. Family members are here often and are very supportive. Staff to respect the fact that resident does fatigue easily. Problem start date: 5/6/22 Behavioral Symptoms - APOAHC (Activated Power of Attorney for Health Care) stated resident has a history of grabbing other residents aggressively and becoming physically aggressive with staff. APOAHC indicated resident has not made any sense when he talks; resident is able to form words, but the words together do not make sense. Resident has used swear words often. Approach start date 5/6/22 Staff can attempt to redirect resident. Staff should have a calm approach when interacting with resident. Ask simple yes, no questions. Staff can meet with resident 1:1 if needed/able. If resident becomes agitated staff can reapproach after giving resident time to calm down. During periods of increased agitation, remove resident away from other residents and take to safe area to calm down. Approach start date 8/2/22 Approaches to redirect resident to his own room. Sign placed outside of resident's room to direct him to his own room. Surveyor asked for R291's Certified Nursing Assistant (CNA) Care Card. Facility provided a document titled, Profile Care Plan Approaches, it states, in part: Nutritional Status 6/9/22, .1:1 supervision at meals .If you have to leave resident, move all food and inedible items out of his reach. Behavioral Symptoms 10/4/22, Gently but firmly inform R291 that inappropriate touching and/or sexual remarks are not welcome. Do not engage in discussion. If continues, ensure resident safety and reapproach with second staff person to complete cares. Behavioral Symptoms 10/27/22, Resident should be placed in a calm and quiet environment at least an arms length away from other residents to ensure resident's safety. Surveyor reviewed Activity Attendance documentation from 10/17/23-1/10/23, a total of 86 days of documentation reviewed. Out of the 86 days, there was an activity that was offered 48 of those days. Out of the 48 days that an activity was offered, R291 said yes and participated 28 of those days. Out of the 48 days that an activity was offered, 20 days R291 declined and nothing else was offered. Out of the 48 days that an activity was offered, 7 of those days the activity was R291 watching TV in his bedroom. Most of R291's time was unstructured with few activities offered. None of the activities offered involved any of his favorite things, and activities were offered late morning-early afternoon. There were only two activities that were offered in the PM hours during the time that staff have indicated R291 needs the most support, structure, and redirection. Surveyor observed no structured activities occurring with R291 throughout survey. Surveyor reviewed Physician Order Report 1/1/23-1/31/23 which states in part: Start date, 8/29/22 May be seen by behavioral health, start date 8/29/22 Target Behavior: (sexual inappropriateness, increase resident distress, dangerous to self or others) At the end of each shift mark frequency - how often behavior occurred and intensity - how resident responded to redirection, intensity code: 0=did not occur, 1=easily altered, 2=difficult to redirect. Special instructions staff note: add frequency and intensity med notes to order for tracking. Every shift; day, pm, noc. Start date, 9/13/22 Check placement of wander guard every shift. Start date, 9/20/22 check wander guard function weekly. Start date, 11/24/22 Update POA with any instances of combative behavior (call daughter). Start date, 11/28/22 Check function of door alarm sensor Qshift (Every shift); day, pm, noc. Surveyor reviewed behavior tracking from 12/1/22-1/10/23 .target behavior sexual inappropriateness, increase resident distress, dangerous to self or others .out of the 41 days reviewed there is see note documented for 20 of the days. The behavior documentation is not consistently tracking intensity or frequency. Progress notes reviewed, 12/11/22 13:47 .talking and swearing very loudly at the lunch table. He did not become aggressive physically but continued to be very vocal and curse .12/16/22 14:23, He swung at CNA and connected with her left shoulder-did not cause injury. 12/17/22 21:24, CNA needed assistance with toileting resident, while nurse and CNA were toileting resident, he hit CNA in her face causing her to bite the inside of her lip. Nurse and CNA redirected and educated resident. after toileting resident, staff was able to place resident in bed 12/18/22 22:13, Resident looking for the bathroom; was redirected back to his room Writer entered room to find CNA's in bedroom with resident in bathroom pacing. Writer offered assist to resident. Resident stated, I gotta take a piss and they told me I had to come in here.Resident proceeded to pull out his penis and pee in the corner .CNA's attempted to intervene which agitated resident more. Writer instructed CNA's to step back as to not overwhelm resident resident did make comments with washing of his penis and tried to grab writer's hand to move back to location, was easily redirected 12/24/22 23:48, Staff reported that during shift change resident slapped the evening shift care giver. Care giver was trying to assist resident and resident slapped her. 1/1/23 0:00, Resident trying to visit with a female resident this PM, resident was hard to redirect .1/9/23 9:41, .he punched first CNA in the face. 1/9/23 18:24, .resident combative with staff, hitting at staff member. 1/10/23 16:09, .resident struck another resident .1/11/23 23:36, .CNA stated that resident had been sleeping in recliner and became restless and got up. CNA was assisting with incontinence cares when resident punched her in the eye. RT eye with green/purple bruising and swelling to upper eyelid . Surveyor reviewed notes from Behavioral Care Solutions (BCS) from time of admission with BCS, 9/16/22, which state in part: Patient referred for BCS services for vulgar language and aggressive behavior towards staff .9/29/22, Can get anxious and agitated at times. It is reported he did have a physical altercation with peer. Confused with poor memory 10/21/22, Note: writer received phone call from SW and nursing staff, report patient with recent increased aggression toward peers and staff, now has been wandering. Now has 1:1 sitting when out of his room and a door alarm to alert staff when he is leaving his room .Per staff, he has increased behaviors of aggression and agitation in the PM hours .11/1/22, Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction 12/21/22, Today behavioral documentation was reviewed and reported the following symptoms: Resident yelling get the fuck out of here! Go back to your room! and continued yelling despite redirection (11/17). Cursing at others (10/23), some false beliefs expressed at times. Staff able to easily redirect, left alone to settle and re-approach. Spoke to nursing staff, it is reported that patient hit CNA during toileting assistance on 12/17/22. It is reported that at times he will wander to find the bathroom. He becomes agitated during this time and irritated staff believe it is due to his worsening Dementia and memory. Some increased confusion reported in the evening hours Assessment & Plan .Encourage structured activities during the day. Provide 1:1, redirection, distraction .Dementia with agitation .agitation, false beliefs, physically aggressive at times, increased confusion in evening hours . On 1/9/23 at 4:00 PM, Surveyor introduced self to R291. R291 was in his room, sitting in recliner watching TV. On 1/9/23 at 4:30 PM, Surveyor observed R291 sitting near the nurses' station. Surveyor observed the staff at the nurses' station leave the area and R291 was left with no staff near or with R291. No one on one support provided. On 1/10/23 at 8:00AM-8:20AM, Surveyor observed R291 sitting at the edge of his bed. No staff were present inside or outside of room. Door alarm was turned on. On 1/10/23 at 8:27AM-9:15AM, Surveyor observed R291 sitting in the dining room eating breakfast. R291 was sitting at a table by himself with his back turned to others and looking out the window. Staff were present assisting other residents with their meal trays and coming in and out of the dining room area. No one on one support provided. On 1/10/23 at 9:30AM, Surveyor observed R291 sitting in wheelchair near the nurses' station. Two staff were near the computers and were talking. No one on one support provided. On 1/10/23 at 10:24AM-12:20PM, Surveyor observed R291 in bedroom sitting in recliner with feet up, awake and watching TV. On 1/10/23 at 11:55AM, CNA U (Certified Nursing Assistant) indicated there is a list of people with their pictures of who wanders. CNA U indicated she knows who is at risk for wandering because she is a regular staff. CNA U indicated R291 wanders into other people's rooms. Surveyor asked what supervision is provided to R291? CNA U indicated that he is basically a one on one support when he's not in room. CNA U indicated they had a document they were signing off for 15-minute checks for R291 as well. CNA U indicated she can not find the sheet and does not know if the 15-minute checks still need to be completed. CNA U indicated R291 needs to have eyes on him, and that staff will have him sit at the nurses' station so everyone can keep an eye on him. CNA U indicated the door alarm that is used doesn't always go off when it should. CNA U indicated she heard that R291 touched another resident and now they don't sit near each other during meals. CNA U indicated that when R291 is difficult to redirect, having a different staff step in and assist works well. Sometimes that different face is all that is needed for a reset. Surveyor observed CNA U ask coworker if 15-minute checks are still in place? Coworker stated, I can't find the documentation, so I don't know. On 1/10/23 at 2:45 PM, AA KK (Activity Aide) AA KK indicated that R291 went into R290's room the other night and was throwing things around and cursing at R290. AA KK indicated she witnessed R290 tell another staff about the incident last night (1/9/23). AA KK indicated R290 was afraid to go to bed last night. AA KK indicated staff struggle with R291 and that he is known to grab others, so he has to sit at his own table. AA KK indicated R291 went into another resident room recently and she struggled to get him out of the room and that he was swearing at staff. AA KK indicated that she has had to take R291 from room to room while she is assisting other residents. AA KK indicated she will have him sit outside the room with the bedroom door closed. AA KK indicated she wouldn't know if R291 has an activity care plan. AA KK indicated that the nurse tells her if she needs to know something regarding a resident. On 1/10/23 at 2:45 PM, CNA I indicated she has worked with R291 when he was on the 2nd floor as well as him being on the 3rd floor. CNA I indicated R291 has some behaviors, and some are more sexual. CNA I indicated R291 is a retired truck driver and that he likes motorcycles. CNA I indicated that he will wander into other resident rooms. CNA I indicated for interventions they will walk with R291 and give him something else to do. CNA I indicated R291 will sit by the nurses' station and sometimes they have to take him room to room to ensure everyone's safety. CNA I indicated the approach is very important with R291, you have to ask him if he wants to do something. CNA I indicated the door alarm takes a while to come on and it's not that loud. CNA I indicated R291 is both one on one supervision and line of sight. CNA I indicated they usually do 15-minute checks or like a half an hour check. CNA I indicated R291 can get combative when trying to redirect, and approach is so important. CNA I indicated that sometimes the staff attitude is more of the issue. On 1/10/23 at 3:10 PM, CNA V indicated when R291 is in his bedroom he can be alone. CNA V indicated that the door alarm needs to be on. CNA V indicated there are times that staff forget to turn on the alarm, if R291 walks past the elevator then the wander guard alarm goes off. CNA V indicated there are times the door alarm goes off and R291 is sitting in his recliner and there are times it doesn't go off and he's out of his room. CNA V indicated they were doing 15-minute checks, but that they haven't been lately and that she (CNA V) doesn't know where the sign off sheet went. CNA V indicated the time frame of the checks had changed quite a bit and that management lets them know. CNA V indicated that when R291 is out of his room he needs to always have staff around him and that he will sit near the nurses' station. CNA V indicated that R291 cycles and that there are times that he is up all night long. CNA V indicated that R291 doesn't like to wear or keep clothes on, and that staff try their best to encourage him to have something on. CNA V indicated R291 gets agitated and wants to be up and walking around more on the PM shifts. CNA V indicated that during the day R291 is always in his bedroom, it's like he's trapped in there. CNA V is not aware if the activities department does any activities with R291. CNA V indicated the approach is incredibly important with R291. Regular staff that know R291 will say, come sit in your truck seat! when trying to assist him in sitting in wheelchair. CNA V indicated R291 also loves motorcycles. CNA V indicated the facility does provide dementia care training, but that CNA V has never worked with someone so aggressive before and they have not had training that's more specific to R291 and his behaviors. CNA V indicated it takes a different approach when working with someone that is this aggressive. CNA V indicated that if R291's alarm goes off and staff are in someone else's room they can't get to him right away. On 1/10/23 at 3:00PM, LPN G (Licensed Practical Nurse) indicated R291's door alarm should be on when he is in his room. LPN G indicated she is not sure if he's still on 15-minute checks right now. LPN G indicated she is not sure if R291 is on one to one supports right now, but that she doesn't think he is. LPN G indicated they try to keep an eye on him. He wanders and is confused. LPN G indicated R291 is combative with staff and will go into other resident's rooms. Interventions that work are walking with him and offering him a snack; he likes a soda and ice cream. LPN G indicated R291 does better with one staff. LPN G indicated that R291 is a retired truck driver and that he swears a lot. On 1/11/23 at 8:28AM, DON B (Director of Nursing) provided Surveyor documentation for R291's 15-minute checks. DON B provided no documentation for 15-minute checks after 1/1/23. On the 15-minute check documentation for 1/1/23 it stated, 1-1, No checks done - no staff to do checks 2-10pm. DON B indicated ADON C was looking into why that was written because there were staff working that evening. DON B indicated she cannot speak about the past, but moving forward, education is now being provided on what one on one supports mean. Surveyor asked DON B what does one on one supports mean? DON B indicated it means one staff assigned to resident. DON B indicated she would provide more documentation on the 15-minute checks if she finds the documentation. Note, no further documentation was provided to Surveyor. On 1/12/23 at 2:48PM, RN J (Registered Nurse) indicated she worked PM shift on 1/6/23 and 1/7/23. RN J indicated R291 will go into other people's bathrooms, and he has peed on other people's bathroom floors before. RN J indicated R291 is supposed to be a one on one when he is out of his bedroom, but that he still sneaks out of his room. RN J indicated she was glad R291 was a one on one now on the second floor. RN J indicated the facility used to be such a great place and that she has worked here for three years. RN J indicated we need more activities and things to do. It's very short staffed and we have brand new everything . RN J indicated R291's door alarm doesn't always work correctly, sometimes it goes off and he's sitting in his recliner and sometimes staff forget to put on the alarm before they leave the room. RN J indicated R291 really should be in a Dementia Care unit. It's like he doesn't have any control . RN J shared with Surveyor that There are not any activities on the PM shifts at all. RN J indicated she thinks R291 gets bored and that she puts on music to put R291 in a good mood. RN J indicated He (R291) loves Elvis and 50s music. RN J indicated she keeps R291 with her when she is doing different tasks for other residents and when R291 starts to get in a bad mood, you gotta change it some how and music really helps. RN J indicated it also really helps R291 when he goes on a walk with staff around the unit. It is important to note, R291's Comprehensive Care Plan does not include any of the person-centered interventions and interests that the staff shared with Surveyor. The facility utilizes a staffing agency, there are often nurses and CNAs that are working with the resident that are not familiar with R291. The facility failed to modify the environment to adapt to R291's needs.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure each residents medication regimen is managed and monitored to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure each residents medication regimen is managed and monitored to promote or maintain the resident's highest practicable mental, physical, and psychosocial well-being for 1 of 5 Residents reviewed for unnecessary medications out of a total sample of 18 Residents (R20). R20 was initially admitted without Seroquel (antipsychotic medication), then was re-admitted from the hospital on Seroquel and Mirtazapine for Major Depressive Disorder. The facility has no evidence of targeted mood or behavior monitoring to evaluate the use of these medication or its effectiveness for R20. This is evidence by: Facility policy entitled 'Psychotropic Medication Use,' dated July 2022, states in part: Residents will not receive medications that are not clinically indicated to treat a specific condition. 1. Psychotropic medication is any mediation [sic] that affects brain activity associated with mental processes and behavior. 2. Drugs in the following categories are considered psychotropic medications and are subject to prescribing, monitoring, and review requirements specific to psychotropic medications: a. anti-psychotics; b. Anti-depressants;3. Residents, families and/or the representative are involved in the medication management process. psychotropic medication management includes a. indications for use; b. dose (including duplicate therapy); c. duration; d. adequate monitoring for efficacy and adverse consequences; and e. preventing, identifying and responding to adverse consequences.8. Consideration of the use of any psychotropic medication is based on comprehensive review of the resident. This includes evaluation of the resident's signs and symptoms in order to identify underlying causes.10. Non-pharmacological approaches are used (unless contraindicated_ to minimize the need for medications, permit the lowest possible dose, and allow for discontinuation of medications when possible.13. Resident receiving psychotropic medications are monitored for adverse consequence, including: a. anticholinergics effects - flushing, blurred vision, dry mouth, altered mental status, difficulty urinating, falls, excessive sedation and constipation; b. cardiovascular effects - irregular heart rate or pulse, palpitations, lightheadedness, shortness of breath, diaphoresis, chest/arm pain, increased blood pressure, orthostatic hypotension; c. metabolic effects - increased cholesterol and triglycerides, poorly controlled or unstable blood sugar, weight gain; d. neurologic effects - agitation, distress, extrapyramidal symptoms, neuroleptic malignant syndrome, parkinsonism, tardive dyskinesia, cerebral vascular events; and 3. psychosocial effects - inability to perform ADL (activity of daily living) or interact with others, withdrawal or decline from usually social pattern, decreased engagement in activities, diminished ability to think or concentrate . Resident evaluations. 1. situation which may prompt an evaluation or re-evaluation of the resident include: 1. admission or re-admission.f. a new medication order or renewal of orders; .3. when determining whether to initiate, modify, or discontinue medication therapy, the IDT (interdisciplinary team) conducts an evaluation of the resident. The evaluation will attempt to clarify whether: a. other causes for symptoms (including symptoms that mimic a psychiatric disorder) have been ruled out; b. signs and symptoms are clinically significant enough to warrant medication therapy; c. a particular medication is clinically indicated to manage the symptoms or condition; and d. the actual or intended benefit of the medication is understood by the resident/representative . R20 was admitted on [DATE], with diagnoses that include Major depressive disorder (recurrent, mild), adult failure to thrive, pain (unspecified) and heart failure. R20's initial visit note, dated 11/11/22, signed by NP Q (Nurse Practitioner), indicates Major depressive disorder, recurrent, unspecified: continue Mirtazapine. patient scored 12 out of 27 on admission PHQ-9 screening. Monitor mood. (PHQ-9 screening is a screening tool used for depression screening, R20's score of 12, would indicate moderate depression.) R20's progress note written by NP Q dated 11/14/22, indicates care discussed with nursing staff who offer no new concerns. Physical examination, psychiatric - alert, appropriate, poor recall. R20's nurses notes prior to 11/17/22, R20 had no evidence of increased mood or behavior concerns. On 11/17/22, R20 was admitted to the hospital due to acute on chronic respiratory failure with hypoxia and hypercapnia. Hospital encounter indicates current outpatient medications on file prior to encounter includes Mirtazapine (Remeron) 45 mg tablet, 1 tablet by mouth at bed time (no diagnosis given). R20 was discharged back to the facility on [DATE]. R20's Hospital note, entitled 'Transfer orders for receiving facility,' printed on 11/23/22 at 9:00 AM, indicates current discharge medication list, start taking these medications, Quetiapine (Seroquel) 50mg (milligrams) take 1 (one) tablet by mouth at bedtime. Continue taking these medications which have not changed, Mirtazapine (Remeron) 45mg take 1 tablet by mouth at bedtime. R20's progress noted written by NP Q dated 11/23/22, indicates seen resting in bed. daughter at bedside, brought in patients CPAP (Continuous Positive Airway Pressure- used for sleep apnea) from home. (R20) reports feeling tired. we reviewed her hospitalization. chart reviewed. care discussed with nursing staff who offer no new concerns. Medications: Seroquel. Past medical history COPD, type 2 diabetes, chronic pain, morbid obesity, failure to thrive, vitamin B12 deficiency anemia, constipation, allergic rhinitis, hypothyroidism, major depression, and opioid dependence. Physical examination: general no acute distress, comfortable. psychiatric - alert, appropriate, normal affect, forgetful. Assessment and Plan: .Major depressive disorder, recurrent, unspecified: continue mirtazapine. Monitor mood. (No mention of Seroquel) R20's admission MDS (Minimum Data Set) dated 11/26/22, indicates BIMS (Brief Interview of Mental Status) of 15 out of 15, indicating she is cognitively intact. Section E indicates no behaviors. Section D indicates for resident mood interview: A. little interest or pleasure in doing things was a yes, frequency indicated as 12-14 days (nearly every day). B. feeling down, depressed, or hopeless, answered yes. Frequency indicated as 12-14 days (nearly every day). F. feeling bad about yourself - or that you are failure or have let yourself or your family down, answer yes. Total severity score 5, which indicates as mild depression. Section N indicates R20 took an antipsychotic for 4 days and antidepressant for 4 days during the 7 day look back period. R20's November (2022) MAR (Medication Administration Record) and TAR (Treatment Administration Record) indicate the following: Quetiapine (Seroquel) 50mg (milligrams) orally at bedtime, diagnosis of major depressive disorder (MDD) start/end date 11/23/22 - open ended. (R20 had a Mirtazapine order upon returning from the hospital on [DATE], Surveyor was unable to locate that order on the November 2022 MAR. There is no evidence of mood monitoring for the Mirtazapine or Seroquel the month of November. No evidence that R20 received the Mirtazapine as ordered for the Month of November from the facility. There is no evidence of side effects being monitoring for R20's Seroquel order.) R20's Nurses Note dated 11/26/22 at 1:23 PM, indicates no increased behaviors or rude comments made this shift. R20's Nurses note dated 11/27/22 at 1:42 PM, indicates resident has been pleasant this shift. R20's Nurses Note dated 11/28/22 at 11:31AM, indicates no concerning behaviors as of this time. R20's progress note written by NP Q states dated 11/28/22, indicates Patient seen resting comfortably in bed. chart reviewed. care discussed with nursing staff who offer no new concerns. Physical examination general, no acute distress, comfortable. Psychiatric - alert, appropriate, normal affect, forgetful. R20's December (2022) MAR/TAR states in part: Order: Mirtazapine tablet, 45mg amount to administer 1 tab, oral. Frequency: once a day. Special instructions: requested medication be given at 0200 with CPAP applied at that time. Diagnosis: .major depressive disorder . start/end date: 12/16/2022 - open ended. Quetiapine tablet; 50 mg; amount to administer: 50 mg; oral . frequency: at bedtime . Special instructions: give 50 mg po (oral) at bedtime. Diagnosis: major depressive disorder . start/end date:11/23/2022. (R20 had a Mirtazapine order upon returning from the hospital on [DATE], Surveyor was unable to locate that order on the November 2022 MAR or on the December 2022 MAR prior to 12/16/22. There is no evidence of mood monitoring for the Mirtazapine or the Seroquel the month of December) R20's progress note written by NP AA dated 12/2/22, indicates patient seen in room resting comfortably in recliner, she is interactive but slightly guarded with responses. patient reports she has been more depressed today, she states she was hoping to be discharged by Christmas but expresses concern regarding her discharge goal. Chart reviewed. Physical examination no acute distress, comfortable. Psychiatric alert, appropriate, normal affect, forgetful. Assessment and Plan indicates .Major depressive disorder, recurrent, unspecified: Today expressing sadness due to upcoming holidays with hopes to be home. Will continue to monitor depressed mood, if continues will consider medication change. continue Mirtazapine and Seroquel and monitor effectiveness. R20's progress note written by NP Q dated 12/9/22, indicates patient seen today laying comfortable in bed. she is irritable on exam. Chart reviewed. Care discussed with nursing staff who offer no new concerns. Physical examination, general no acute distress, comfortable. Psychiatric alert, appropriate, normal affect, forgetful, irritable. Assessment and Plan indicates .Major depressive disorder, recurrent, unspecified: irritable today, otherwise stable. continue Mirtazapine and Seroquel and monitor effectiveness. R20's progress note written by NP AA dated 12/12/22, indicates Patient seen in room resting comfortably in recliner, she is interactive, pleasant, and cooperative. Patient reports her daughter is coming today, she is looking forward to the visit and states her mood is good. Assessment and Plan indicates mood is stable today. continue Mirtazapine and Seroquel and monitor for effectiveness. R20's progress noted written by NP AA dated 12/16/22, indicates patient seen today resting in bed, she is pleasant with writer however expresses irritability with facility staff. No acute distress, comfortable, alert, appropriate, normal affect, and forgetful. Assessment and Plan for MDD mood is stable today. continue Mirtazapine and Seroquel and monitor effectiveness. Please note R20's NP Q and NP AA visits say to continue R20 on Mirtazapine between 12/2 - 12/16/22, when R20's MAR does not have evidence of R20 receiving Mirtazapine prior to it being added to the MAR on 12/16/22. R20's January (2023) MAR/TAR states in part: .Antidepressant medication use - observe resident closely for significant side effects: common - sedation, drowsiness, dry mouth, blurred vision, urinary retention, tachycardia, muscle tremor, agitation, headache, skin rash, photosensitivity (skin), excess weight gain. Frequency every shift. special instructions special attention for: heart disease, glaucoma, chronic constipation, seizure disorder, edema.start/end date 01/17/2023 - open ended. Anti-psychotic medication use - observe resident closely for significant side effects; common - sedation, drowsiness, dry mouth, constipation, blurred vision, extra pyramidal reaction, weight gain, edema, postural hypotension, sweating, loss of appetite, urinary retention. frequency every shift.start/end date 01/17/2023 - open ended. On 1/18/23 at 2:08 PM, Surveyor interviewed NP Q (Nurse Practitioner) regarding R20's Seroquel. NP Q indicated the Seroquel was not something she ordered as it was started at the hospital. NP Q indicated that R20 is on it for MDD. NP Q indicated she's not able to say if she had signs or symptoms prior to warrant the Seroquel use, as she did not prescribe it. NP Q indicated that R20 is still exhibiting feeling down, fatigue and a decrease in appetite. NP Q indicated she cannot speak to why R20 is on Seroquel. Surveyor asked about DSMV diagnosis and usage, NP Q indicated the Seroquel isn't something she would prescribe for her, normally would do a different medication. NP Q indicated that R20 is followed by psych and knows that it can be used in conjunction with other depression medications to help with MDD. NP Q indicated she would review it on her next visit. NP Q indicated she would expect staff to monitor mood at least weekly on how moods have been. NP Q is not aware of any recent increase in behaviors as her mood is stable right now. On 1/17/23 at 9:58 AM, Surveyor interviewed LPN S (Licensed Practical Nurse) regarding R20 diagnosis for being on Seroquel and if R20 has any behaviors or mood concerns. LPN S indicated she would have to check and get back to Surveyor. On 1/17/23 at 1:40PM, Surveyor noted during record review that R20 had a consent for Mirtazapine in the electronic health record (EHR), but could not locate one for Seroquel. Surveyor was unable to locate mood/behavior tracking for November, December, and January in the EHR (Electronic Health Record). On 1/17/23 at 1:47 PM, Surveyor interviewed DCS R (Director of Clinical Services) regarding R20. DCS R indicated she would expect daily monitoring of behaviors or mood. DCS R indicated she only has what is, in the nurses notes for monitoring for R20. Surveyor asked DCS R for copies of R20's Seroquel consent and MAR/TAR for mood and behavior monitoring for November, December, and January. On 1/17/23 1:51 PM ADON C (Assistant Director of Nursing) indicated to Surveyor that they have a behavior binder that would have information in it, and that she would locate it for Surveyor. On 1/17/23 at 2:07 PM Surveyor interviewed LPN S regarding R20, to see if she had any further information from earlier. LPN S indicated R20 is on the Seroquel for depression and MDD. LPN S indicated for monitoring, items will pop up when on certain medications to monitor for signs and symptoms and side effects. LPN S indicated there is an area on the MAR for charting/marking it off. LPN S indicated she will make a comment, will monitor, then if there are issues will chart a progress note. LPN S pulled up MAR to show Surveyor where the monitoring is on the MAR. LPN S pulled up R20's MAR, and R20's MAR showed a start date of 1/17/23 for tracking for anti-psychotic and anti-depressant. LPN S indicated that some have areas where nurses can make a note or a specific item to create a note for. 1/17/23 at 4:19 PM Surveyor interviewed DON B (Director of Nursing) regarding mood and behavior tracking. DON B indicated they should have daily monitoring for the use of psychotropic medications. DON B indicated they should be utilizing non-pharmacological interventions to help with mood and behaviors. DON B indicated R20 should have a signed consent for psychotropics. DON B stated yes indicated staff should be monitoring for symptoms that are specific to the resident when monitoring. Please note that R20 did not have any side effect monitoring on her MAR until after Surveyor asked for mood and behavior monitoring related to R20's medications. R20's MAR/TAR does not include monitoring R20 for episodes of mood or behavior changes to quantitatively track and quantify the need for the psychotropic medication use or to show that the medications are affective for R20. There is no indication of how staff are tracking her moods or how they can relay to the NP or physician if R20 had an increase in behavior or mood concerns due to lack of monitoring. (No additional documentation was provided to Surveyor by ADON C)
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that drugs and biologicals used in the facility ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that drugs and biologicals used in the facility were discarded on or before the expiration in accordance with current acceptable professional standards for 1 (R31) of 18 sampled residents and 1 (R15) of 10 supplemental residents. Two unopened bottles of Robafen for R31 were expired. R15's Lantus pen had no open date or expiration date. Three bottles of 0.9% Normal Saline were expired. One stock bottle of Thiamin Vitamin B was expired. This is Evidenced by: The facility policy, entitled Storage of Medications, dated [DATE], states, in part: . Policy Statement- The facility stores all drugs and biologicals in a safe, secure, and orderly manner. Policy Interpretation and Implementation . 4. Drug containers that have missing, incomplete, improper, or incorrect labels are returned to the pharmacy for proper labeling before storing. Discontinued, outdated, or deteriorated drugs or biologicals are returned to the dispensing pharmacy or destroyed . Example 1 R31 was admitted to the facility on [DATE] and has diagnoses that include Alzheimer's Disease and Type 2 Diabetes Mellitus. R31's physician's orders, dated [DATE], states, in part: . Diabetic Tussin DM (dextromethorphan-guaifenesin) OTC (over the counter) liquid; 10-100 mg (milligram)/5 mL (milliliter); oral. Special Instructions: Give 10 mL every four hours PRN (as needed) for cough/cold. (DX (Diagnosis): Lobar pneumonia, unspecified organism) As Needed .) On [DATE], at 2:38 PM, Surveyor was checking the 321-344 medication cart with MT P (Med Technician) and observed the following: Two unopened bottles of R31's Robafen DM cough Sugar Free 4 fluid ounces with an expiration date of 10/22. On [DATE], at 3:19 PM, Surveyor interviewed MT P. MT P indicated R31's two bottles of Robafen were expired and should not be in the medication cart. MT P removed the bottles from the medication cart and would dispose of them. Example 2 R15 was admitted to the facility on [DATE] and has diagnoses that include Type 2 Diabetes Mellitus, Chronic Kidney Disease stage 4, and Vascular Dementia. R15's physician's orders, dated [DATE], states, in part: . Insulin Glargine insulin pen; 100 units/mL; amount 18 units; subcutaneous (DX: Type 2 Diabetes Mellitus without complications) at bedtime 6:00 PM- 11:00 PM . On [DATE], at 2:55 PM, Surveyor was checking the 301-320 medication cart with MT P and observed: R15's Glargine 100units/mL (milliliters) Insulin pen with no open date or expiration date. One stock bottle of Thiamin Vitamin B with an expiration date of 10/22. On [DATE], at 3:21 PM, Surveyor interviewed MT P and DON B. MT P indicated the stock bottle of Thiamin Vitamin B was expired and should not be on the cart. MT P and DON B indicated R15's Glargine Insulin pen had no open date or expiration date labeled and should not be in the medication cart. DON B indicated a nurse would not know when the pen would expire and removed the insulin pen from the medication cart. Example 3 On [DATE], at 3:23 PM, Surveyor and DON B (Director of Nursing) observed three bottles of 0.9% normal saline with an expiration date of [DATE]. On [DATE], at 3:23 PM, DON B indicated the three bottles of 0.9% normal saline were expired and removed them from the storage room.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility did not ensure the resident's medical record includes documentation that indicates, at a minimum, the following: that the resident or resident's repr...

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Based on interview and record review, the facility did not ensure the resident's medical record includes documentation that indicates, at a minimum, the following: that the resident or resident's representative was provided education regarding the benefits and potential side effects of influenza and/or pneumococcal immunization; and that the resident either received the influenza and/or pneumococcal immunization or did not receive the influenza/pneumococcal immunization due to medical contraindications or refusal, this affected 2 of 5 residents (R4 and R7) reviewed for immunizations. R4 had no documentation of influenza or pneumococcal immunizations in their medical record. R7 had no documentation of pneumococcal immunizations in their medical record. The facility has not updated their pneumococcal policy to reflect the Centers for Disease Control's (CDC) recommendations to include PCV15: 15-valent pneumococcal conjugate vaccine (Vaxneuvance) and PCV20: 20-valent pneumococcal conjugate vaccine (Prevnar20). The facility has not been offering these to residents. This is evidenced by: The Facility's Influenza Vaccine Policy and Procedure, dated October 2019, documents in part: All residents and employees who have no medical contraindications to the vaccine will be offered the influenza vaccine annually to encourage and promote the benefits associated with vaccinations against influenza. The facility shall provide pertinent information about the significant risks and benefits of vaccines to staff and residents (or residents' legal representatives) .4 .Provision of such education shall be documented in the resident's .medical record. 5. For those who receive the vaccine, the date of vaccination, lot number, expiration date, person administering, and the site of vaccination will be documented in the resident's .medical record. 6. A resident's refusal of the vaccine shall be documented on the Informed Consent for Influenza Vaccine and placed in the resident's medical record . The Facility's Pneumococcal Vaccine Policy and Procedure, dated October 2019, documents in part: All residents will be offered pneumococcal vaccines to aid in preventing pneumonia/pneumococcal infections .2. Assessments of pneumococcal vaccination status will be conducted within five (5) working days of the resident's admission if not conducted prior to admission. 3. Before receiving a pneumococcal vaccine, the resident or legal representative shall receive information and education regarding the benefits and potential side effects of the pneumococcal vaccine .5. Residents/representatives have the right to refuse vaccination. If refused, appropriate entries will be documented in each resident's medical record indicating the date of the refusal of the pneumococcal vaccination. 6. For residents who receive the vaccines, the date of vaccination, lot number, expiration date, person administering, and the site of vaccination will be documented in the resident's medical record . Surveyor requested documentation for R4 for administration of or declination of influenza and pneumococcal immunizations several times with no documentation being provided. Surveyor requested documentation for R7 for administration of or declination of pneumococcal immunizations several times with no documentation being provided. On 1/17/23 at 1:49 PM, Surveyor interviewed Assistant Director of Nursing (ADON)/Infection Preventionist (IP C). Surveyor asked IP C if the facility had any influenza or pneumococcal immunization documentation for R4. IP C stated, no. Surveyor asked IP C if the facility had any pneumococcal immunization documentation for R7. IP C stated, no. IP C stated she was unaware that R7 was due for a pneumococcal vaccine. Surveyor asked IP C if R4 should have documentation of either the administration of the vaccine or the declination of the vaccine. IP C stated yes, it should be documented. Surveyor asked IP C, when the facility's pneumococcal and influenza vaccination policies were most recently reviewed. IP C stated, the policy and procedure indicates it was last reviewed in October 2019. IP C added, she would like to review 2 policies per month, however, she does not have time when working on the floor. Surveyor asked IP C how often policies and procedures are to be reviewed. IP C stated, annually. Surveyor asked IP C if the facility offers PCV15 and PCV20 to their residents. IP C stated, no, but they should have updated their policy and procedure and should be offering these vaccinations to residents.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0887 (Tag F0887)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility did not ensure that each resident or the resident's representative received education regarding the benefits and potential side effects of the COVID-1...

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Based on interview and record review the facility did not ensure that each resident or the resident's representative received education regarding the benefits and potential side effects of the COVID-19 vaccine and that each resident received or declined the vaccine for 1 of 5 residents (R4) reviewed for immunizations. R4 had no immunizations or declinations recorded in her medical record. This is evidenced by: The facility's Coronavirus Disease (COVID-19) - Vaccination of Residents Policy and Procedure dated November 2021, documents, in part: .1. Residents who are eligible to receive the COVID-19 vaccine are strongly encouraged to do so. 2. The resident or resident representative has the opportunity to accept or refuse a COVID-19 vaccine, and to change their decision. 3. COVID-19 vaccine education, documentation and reporting are overseen by the infection preventionist and coordinated by his or her designee. The individual who coordinates these responsibilities in the facility is: (name) Blank (title) Blank. 4.b. Vaccines are administered in accordance with CDC (Center for Disease Control), ACIP (Advisory Committee on Immunization), FDA (Food and Drug Administration) and manufacturer guidelines. 9. Residents must sign a consent to vaccinate form prior to receiving the vaccine. The form is provided to the resident in a language and format understood by the resident or representative. Documentation and Reporting 2. If the resident did not receive the COVID-19 vaccine due to medical contraindications, prior vaccination or refusal, appropriate documentation is made in the resident's medical record. R4 had no immunizations or declinations recorded in her medical record. On 1/17/23 at 1:49 PM, Surveyor interviewed Assistant Director of Nursing/Infection Preventionist (IP C). Surveyor asked IP C, should residents and representatives be offered COVID-19 vaccinations according to the CDC (Centers for Disease Control) guidance. IP C stated, yes. Surveyor asked IP C, should all residents or their representative sign a COVID-19 declination form. IP C stated, yes. Surveyor asked IP C, does the facility have any declination forms for R4. IP C stated, no. Surveyor asked IP C, should the COVID-19 vaccination have been offered to R4 and her APOAHC (Activated Power of Attorney for Health Care). IP C stated, yes. It is important to note that no further documentation was provided.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not provide an on-going program of activities for 3 of 18 s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not provide an on-going program of activities for 3 of 18 sampled residents (R4, R34, R291), plus 1 supplemental resident (R2). The facility did not identify trends in residents' activity participation, did not reassess activity program quarterly to decide what was working and what was not, did not create a care plan with individualized goals and approaches that reflect resident's Minimum Data Set (MDS) section F assessment, did not update care plan when resident was reassessed to have a significant change in status or physical/mental decline, did not complete admission assessments on all residents that included social history/routines/and preferences. This is evidenced by: R4 was admitted to the facility on [DATE] and was receiving hospice care upon admission. R4's diagnoses, include depression, anxiety, acute and chronic diastolic and systolic congestive heart failure, legal blindness, and Chronic Obstructive Pulmonary Disease. Her most recent MDS with Assessment Reference Date (ARD) of 11/1/22 indicates R4 has difficulty communicating some words or finishing thoughts and is usually understood and usually understands others. On 1/10/23 at 11:29 AM Surveyor completed a family interview with FR OO (Family Representative). FR OO indicated the facility staff did not do much with R4 when it came to activities. R4's MDS section F assessment, completed on 11/1/22, includes, in part: While you are in this facility how important is it for you to . It is very important to take care of personal belongings or things, have snacks available between meals, choose own bedtime, be able to use phone in private, keep up with the news, go outside to get fresh air when the weather is good, participate in religious practices or services. It is somewhat important for me to choose the clothes I wear, to choose between a tub bath/shower/bed bath/or sponge bath, to have a place to lock things to keep them safe, to listen to music I like, to do things with groups of people, to do my favorite activities . (It is important to note the facility did not provide a social history assessment for R4, including lifetime occupation, how many kids she has, marital status, what brings her comfort, what's important to her, religion, and past interests.) R4's Comprehensive Care Plan, initiated 11/3/22, includes: Problem: resident has memory/recall problems . is enrolled in hospice care . has diagnoses of acute congestive heart failure, depression, anxiety, dementia . Goal: Resident will improve memory/recall ability as evidenced by recalling staff names, stating he/she is in a nursing home, recognizing staff faces . (It is important to note R4's diagnosis of dementia and this goal of improving memory/recall ability.) Approach: Engage resident in conversation that is meaningful to the resident. (It is important to note R4's care plan does not include personalized goals or approaches related to her social history or information regarding things that are meaningful to R4 such as past interests, family members, lifetime occupation, and/or pets. It is also important to note R4's care plan does not include approaches and goals related to present interests that were collected during the MDS section F assessment.) Approach: Provide food and fluids per comfort. (It is important to note care plan does not include what foods or fluids R4 prefers and that bring her comfort.) Problem: Hospice Patient with comfort to be main goal. Chronic pain to bilateral shoulders. Goal: Resident will be free of pain and/or discomfort . Approaches: Use pain relief measure to promote relaxation and comfort (back rub, family visits, repositioning) Utilize activities and conversation to help resident focus on something other than pain or discomfort. (It is important to note again R4's care plan does not contain information to assist staff with facilitating conversations around things that are meaningful to R4.) Example 2 R34 admitted to the facility on [DATE] with diagnoses, including dementia- severe, anxiety disorder, and abnormality of gait and mobility. R34's MDS with ARD of 9/29/22, indicated R34's has a BIMS score of 99 indicating R34 is severely cognitively impaired. R34's MDS section F, dated 11/10/22, includes, in part: While you are in this facility how important is it for you to . It is very important for me to choose the clothes I wear, to take care of personal belongings or things, to choose between a tub bath/shower/bed bath/or sponge bath, have snacks available between meals, choose own bedtime, to have close friend or family involved in discussions about my care, go outside to get fresh air when the weather is good, be around animals such as pets. It is somewhat important, to have books/newspapers/and magazines to read, listen to music I like, to do things with groups of people, to do my favorite activities, and participate in religious services or practices. (It is important to note the facility did not provide a social history assessment for R34, including lifetime occupation, how many kids she has, marital status, what's important to her, religion, and past interests.) R34's Comprehensive Care Plan, initiated 8/31/22, includes, in part: Problem: resident has memory/recall problems . has diagnoses of dementia in other diseases classified elsewhere without behavioral disturbance- severe dementia. Goal: Resident will improve memory/recall ability as evidenced by recalling staff names, stating he/she is in a nursing home, recognizing staff faces . (It is important to note R4's diagnosis of dementia and this goal of improving memory/recall ability.) Approach: Engage resident in conversation that is meaningful to the resident. (It is important to note R34's care plan does not include personalized goals or approaches related to her social history or information regarding things that are meaningful to R4 such as past interests, family members, lifetime occupation, and/or pets. It is also important to note R4's care plan does not include approaches and goals related to present interests that were collected during the MDS section F assessment.) Problem: Resident is involved in activities some of the time, resident fatigues easily. Goal: Resident to participate in activities/1 on 1 visits at least 2-3 times per week. Approaches: Staff to encourage participation in small group activities. Staff to provide one on one conversations of interest. Family . are supportive. (It is important to note R34's care plan does not include past or present interests. It does not include individual approaches related to who R34 was in her life, what brings her pleasure, what calms her, or what is important to her. It is also important to note there are no approaches to reflect R34's section F assessment that was completed so staff know it is very important to R34 that she continues to participate in religious services/practices and be around animals such as pets, etc.) Example 3 R2 was admitted to the facility on [DATE] with diagnoses, including unspecified intracranial injury with loss of consciousness, hemiplegia, epilepsy, abnormality of gait and mobility, disorders of multiple cranial nerves, dementia without behavioral disturbances, macular degeneration, and traumatic brain injury. On 1/11/23 at 3:06 PM during the Resident Council Task meeting, R2 indicated the facility does not have many activities that interest him. R2's most recent MDS, with ARD of 12/7/22, indicates R2's cognition is moderately impaired with a BIMS score of 9 out of 15. R2's MDS, section F, dated 12/7/22, includes: While you are in this facility how important is it for you to . It is very important for me to choose the clothes I wear, to take care of personal belongings or things, to choose between a tub bath/shower/bed bath/or sponge bath, have snacks available between meals, choose own bedtime, to have close friend or family involved in discussions about my care, to have a place to lock my things to keep them safe, go outside to get fresh air when the weather is good, to have books/newspapers/ and magazines to read, listen to music I like, and do my favorite activities. It is somewhat important to me to be able to use the phone in private, keep up with the news, to do things with groups of people, and participate in religious services or practices. The facility did not complete a social history assessment with R2, including past interests, marital status, important people, important topics, lifetime occupation, religion, etc. R2's Comprehensive Care Plan, reviewed 12/9/22 does not include individualized activity goals or approaches related to R2's past or present interests, preferences, or routine. Example 4 R291 was admitted to the facility on [DATE] with a diagnoses including, Alzheimer's Disease with late onset, Anxiety Disorder, Insomnia, restlessness and agitation, depression, difficulty in walking, muscle wasting and atrophy, inappropriate diet and eating habits, repeated falls, hearing loss, alcohol abuse, and Dementia. R291's most recent MDS with ARD of 12/13/22, indicates R291 has a BIMS score of 00 indicating severe cognitive impairment. R291's MDS, section F, dated 12/13/22, has nothing filled out. The facility did not complete a social history assessment with R291/R291's Power of Attorney (POA) indicating past interests, marital status, important people, important topics, lifetime occupation, religion, etc. R291's Comprehensive Care Plan, 10/3/22, does not include individualized activity goals or approaches related to R291's past or present interests, preferences, or routine. On 1/9/23 at 4:47 PM AA LL (Activity Assistant) indicated the facility does not have an activity calendar to follow and the staff just do what they feel like doing and try to get as many residents involved as they can. AA LL indicated he felt like playing bingo that night. On 1/10/22 at 2:45 PM AA KK stated, I wouldn't know if residents had an activity care plan. I don't go into the care plans unless I need to know something. The nurse tells me if I need to know anything. AA KK indicated she is not aware of R291's pass interests, family, or routine. AA KK indicated she is not aware of R2's pass interests, lifetime occupation, or what religion he is. AA KK indicated she does not know what brings R4 comfort and does not know her pass interests. AA KK indicated she does not know R34's past or present interests or what things are important to discuss with her. On 1/17/23 at 2:30 PM AD MM (Activity Director) indicated she could use some more training for her role as Director. AD MM indicated she tells her staff to do what they feel like for group activities and the more residents they can get to come the better. AD MM indicated she does not complete a social history assessment to collect residents' past interests, routine, or preferences. AD MM indicated she does not do another assessment with residents to collect present interests, except for section F in MDS. AD MM indicated residents care plans should reflect the information gathered in residents' MDS, but she did not know this prior to interview. AD MM indicated it is important to have individualized goals and individualized approaches in residents' care plans that include past and present interests, people of importance, pets of importance, marital status, lifetime occupation, and anything else that would be of importance to the resident. AD MM indicated she does not review residents quarterly and does not know how to know if residents' activity program is working for them. AD MM indicated she is not a member of the facility fall committee, behavior committee, but she does sometimes attend QAPI (Quality Assurance Program Improvement) meetings. AD MM indicated she does not present collected regarding activity programming data to QAPI. AD MM indicated she was unaware that R291 had a psych recommendation for a structured activity plan, and she is not sure what this would mean. Director of Operations O indicated she would talk with her after the interview to assist.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure the facility provided pharmaceutical services including proce...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure the facility provided pharmaceutical services including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals to meet the needs of each resident for 5 of 5 sampled residents reviewed (R3, R7, R140, R4 and R14) out of a total sample of 18 and 3 of 3 supplemental residents R36, R29 and R27. R4 is receiving hospice services and went without her medications due to staff not clarifying orders and not pulling from the facility's contingency supply. R3 voiced concerns related to receiving medications late. R36 voiced concerns regarding receiving medications late. R7 voiced concerns regarding receiving medications late. R140 voiced concerns regarding receiving medications late. R29 voiced concerns regarding receiving medications late. R14 voiced concerns regarding receiving medications late. R27 voiced concerns regarding receiving medications late. Evidenced by: Facility policy, entitled Adverse Consequences and Medication Errors, revised 4/2014, includes, in part: . A medication error is defined as the preparation or administration of drugs or biologicals which is not in accordance with Physician orders, manufacturer specifications, or accepted professional standards and principles of the professional providing services . Examples of medication errors: omission- drug is ordered but not administered . wrong time . Example 1 R4 was admitted to the facility on [DATE] from another Wisconsin Nursing Home and was receiving hospice care upon admission. On 1/10/23 at 11:29 AM Surveyor completed a family interview with R4's family representative. FR XXX indicated she was concerned, because R4 went four days without her morphine or lorazepam upon admission. R4's MAR (Medication Administration Record), for 10/25/22 -10/30/22, includes: Lorazepam . 0.5mg . twice daily . for Anxiety disorder . start date 10/25/22 . Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 10/25/22 3:30 PM - 6:30 PM, 10/25/22 11:15 PM Not Administered/Drug unavail. 10/26/22 6:30 AM - 9:30 AM, 10/26/22 9:24 AM Not Administered/Waiting for clarification . 10/26/22 3:30 PM - 6:30 PM, 10/26/22 9:39 PM Not Administered/Drug unavail. 10/27/22 6:30 AM - 9:30 AM, 10/27/22 8:36 AM Not Administered/Drug unavailable 10/27/22 3:30 PM - 6:30 PM, 10/27/22 10:19 PM Late Administration/Drug was unavailable (It is important to note R4 did not receive her scheduled Lorazepam until 10/27/22 at 10:19 PM.) Morphine 100 mg/5ml . twice a day . Give 0.3ml to equal 6mg twice daily . for Pain . start date: 10/25/22 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 10/25/22 3:30 PM - 6:30 PM, 10/25/22 11:15 PM Not Administered/Drug unavail. 10/26/22 6:30 AM - 9:30 AM, 10/26/22 9:24 AM Not Administered/Waiting for clarification . 10/26/22 3:30 PM - 6:30 PM, 10/26/22 9:39 PM Not Administered/Drug unavail. 10/27/22 6:30 AM - 9:30 AM, 10/27/22 8:36 AM Not Administered/Drug unavailable 10/27/22 3:30 PM - 6:30 PM,10/27/22 10:19 PM Late Administration/Drug was unavailable (It is important to note R4 did not receive her scheduled Morphine until 10/27/22 at 10:19 PM.) R4's Nurse Notes, include: 10/25/22: call placed to . for medication review and clarification on a few orders . 10/26/22: Hospice service has not sent hard script for the controlled medications. Pharmacy contacted for updated information on status of prescriptions . Pharmacy has not received script from provider . Hospice called. Scripts have not been sent by provider . 10/27/22: Hopsice nurse called to inform nurse that hard scripts for Morphine and Lorazepam were sent to the incorrect pharmacy 10/27/22: Resident's Lorazepam and Morphine delivered to facility at 9:00 PM . On 1/11/23 at 1:32 PM MT T (Medication Technician) indicated R4 has Morphine for pain and Lorazepam for anxiety. MT T indicated both of these drugs are in the facility's contingency supply and she does not know why a nurse did not pull it out for R4 when she was admitted . On 1/11/23 at 1:33 PM ADON C (Assitant Director of Nursing) indicated R4 should not have had to go without her medications for as long as she did and she remembers waiting on hospice to get the clarification or the script to the pharmacy. On 1/11/23 at 2:53 PM DON B (Director of Nursing) indicated staff could have called R4's MD for an order instead of waiting for hospice service. DON B stated, That is a long time without medications. I don't know where the delay was. She should have been able to get the meds as ordered. Example 2 R14 admitted to the facility on [DATE]. Her most recent MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 12/5/22 indicates R14 is cognitively intact with a BIMS (Brief Interview for Mental Status) score of 15 out of 15. On 1/11/23 at 3:06 PM R14 voiced concerns regarding getting her scheduled medications late. R14's MAR (Medication Administration Record), for 1/1/23 - 1/11/23, includes, in part: Florajen Digestion . take one capsule by mouth three times daily for Cellulitis of left lower limb . start date 11/22/22 . Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 6:30 PM-10:30 PM 1/1/23 10:51 PM Late Administration 1/2/23 2:30 PM-5:30 PM 1/2/23 5:47 PM Late Administration 1/5/23 2:30 PM- 5:30 PM 1/5/23 8:49 PM Late Administration 1/6/23 2:30 PM - 5:30 PM 1/6/23 6:04 PM Late Administration 1/10/23 2:30PM - 5:30 PM 1/10/23 5:58 PM Late Administration 1/11/23 2:30 PM-5:30 PM 1/11/23 5:44 PM Late Administration Lasix tablet: 40 mg . twice daily for localized edema . start date 6/19/21 . Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/2/23 6:30 AM-8:30 AM 1/2/23 9:13 AM Late Administration 1/3/23 6:30 AM-8:30 AM 1/2/23 9:13 AM Late Administration 1/3/23 11:00 AM -1:30 PM 1/3/23 1:53 PM Late Administration 1/6/23 6:30 AM - 8:30 AM 1/6/23 9:59 AM Late Administration 1/7/23 6:30 AM - 8:30 AM 1/7/23 9:23 AM Late Administration 1/11/23 6:30 AM- 8:30 AM 1/11/23 8:46 AM Late Administration Metolazone 2.5mg once a day on Tuesday and Saturday for heart failure, start date 11/22/22 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/3/23 6:30 AM-7:30 AM 1/3/23 9:10 AM Late Administration 1/7/23 6:30 AM- 7:30 AM 1/7/23 8:43 AM Late Administration 1/10/23 6:30 AM - 7:30 AM 1/10/23 7:41 AM Late Administration Metoprolol tartrate 0.5 tablet . once an evening . Hold if blood pressure is over 110 or heart rate is over 60 . for venous insufficiency . start date: 12/22/22 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/2/23 2:30 PM- 6:30 PM 1/2/23 7:19 PM Late Administration 1/5/23 2:30 PM - 6:30 PM 1/5/23 9:00 PM Late Administration 1/6/23 2:30 PM- 6:30 PM 1/6/23 7:06 PM Late Administration 1/10/23 2:30 PM - 6:30 PM 1/10/23 7:02 PM Late Administration Example 3 R29 admitted to the facility on [DATE]. Her most recent MDS with ARD of 12/14/22 indicates R29's cognition is fully intact with a BIMS score of 15 out of 15. On 1/10/23 at 8:53AM, R29 indicated last night (1/9/23) R29 did not get medications until very late. R29 was concerned about this and felt off because of getting medications so late the night before. R29 indicated she did not get evening medications until 11:30PM. R29 indicated it was a new person passing medications and the new person did not know the medications very well. R29 indicated her roommate got medications late as well. On 1/10/23 at 10:20 AM, Surveyor asked Med Tech T if she knew of any resident concerns regarding medications. Med Tech T indicated R29 told her that R29 didn't get her medications until late last night (1/9/23). Med Tech T indicated it has been a crazy day, so she hasn't really talked to anyone else, but that R29 was feeling fine. Med Tech T indicated to Surveyor that she was very busy and had no other information to share. R29's MAR, includes: Amitriptyline 100 mg at bedtime for Schizophrenia, start date: 6/2/22: Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/8/23 6:30 PM - 10:30 PM 1/8/23 11:17 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/9/23 11:56 PM Late Administration Amitriptyline 25 mg . twice a day . for Schizophrenia . start date: 6/2/22: Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 2:30 PM - 5:30 PM 1/1/23 6:13 PM Late Administration 1/2/23 2:30 PM -5:30 PM 1/2/23 5:39 PM Late Administration 1/5/23 2:30 PM - 5:30 PM 1/5/23 6:21 PM Late Administration 1/6/23 6:30 AM - 9:30 AM 1/6/23 10:10 AM Late Administration 1/7/23 2:30 PM - 5:30 PM 1/7/23 6:07 PM Late Administration 1/11/23 6:30 AM - 9:30 AM 1/11/23 11:07 AM Late Administration Ativan 0.5 mg . three times a day . for generalized anxiety . start date: 1/1/23 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 4:00 AM 1/1/23 5:02 AM Late Administration 1/2/23 8:00 PM 1/2/23 9:25 PM Late Administration 1/3/23 4:00 AM 1/3/23 5:09 AM Late Administration 1/5/23 6:30 AM- 9:30 AM 1/5/23 11:04 AM Late Administration 1/6/23 6:30 AM - 9:30 AM 1/6/23 10:10 AM Late Administration 1/8/23 6:30 PM - 10:30 PM 1/8/23 11:17 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/9/23 11:56 PM Late Administration Atorvastatin 40mg at bedtime for prophylactic measures . start date: 6/2/22 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/8/23 6:30 PM - 10:30 PM 1/8/23 11:17 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/9/23 11:58 PM Late Administration Buspirone 15 mg . twice daily . in AM and 1 PM . for anxiety . start date: 6/3/22 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/6/23 6:30 AM - 9:30 AM 1/6/23 10:10 AM Late Administration 1/11/23 6:30 AM - 9:30 AM 1/11/23 11:07 AM Late Administration Buspirone . 45 mg . at bedtime . for Schizophrenia . start date: 6/2/22 1/8/23 6:30 PM - 10:30 PM 1/8/23 11:17 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/9/23 11:57 PM Late Administration Donepezil . 10 mg . at bedtime . for generalized anxiety . start date: 9/24/22 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/8/23 6:30 PM - 10:30 PM 1/8/23 11:17 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/9/23 11:57 PM Late Administration Perphenazine . 2 mg tablet . at bedtime . Take one tablet every day at bedtime . for Schizophrenia . start date: 6/2/22 . Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/8/23 6:30 PM - 10:30 PM 1/8/23 11:17 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/9/23 11:57 PM Late Administration Per family please give HS medications no later than 8:00 PM. This is her routine at home . start date: 6/7/22 . (It is important to note the medications that are given to R29 after 8:00 PM.) Example 4 R3 admitted to the facility on [DATE]. His most recent MDS with ARD of 10/21/22 indicates R3 is cognitively intact with a BIMS score of 14 out of 15. On 1/10/23 at 9:12AM, R3 indicated last night (1/9/23) he did not get his nighttime medications until 1:00AM. R3 indicated this has happened twice now with the same agency nurse. R3 indicated he knows it was 1:00AM because he remembers looking at the clock and it was the NOC shift nurse that gave them to him. R3 indicated his roommate, R36 did not get his medications until 1:00AM as well. R3 indicated he feels fine, but that it is very frustrating and it's not following his orders. On 1/11/23 at 3:06 PM during Resident Council Meeting with Surveyors, R3 voiced concerns regarding receiving his scheduled medications late. R3's MAR includes: Alprazolam 0.5 mg . twice a day . for generalized anxiety . start date: 9/23/22 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 6:30 PM- 10:30 PM 1/2/23 12:30 AM Late Administration 1/5/23 6:30 PM - 10:30 PM 1/6/23 12:22 AM Late Administration 1/7/23 6:30 PM - 10:30 PM 1/7/23 11:11 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/10/23 12:56 AM Late Administration Lisinopril . 10 mg . once an evening . for hypertension . start date: 9/23/22 . Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 6:30 PM - 10:30 PM 1/2/23 12:30 AM Late Administration 1/5/23 6:30 PM - 10:30 PM 1/6/23 12:24 AM Late Administration 1/7/23 6:30 PM - 10:30 PM 1/7/23 11:11 PM Late Administration 1/8/23 6:30 PM - 10:30 PM 1/8/23 10:43 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/10/23 12:56 AM Late Administration Metformin . 500 mg . twice a day . take one tablet equal to 500 mg twice daily . for Type 2 Diabetes Mellitus . start date: 12/16/22 . Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 2:30 PM - 6:30 PM 1/1/23 8:21 PM Late Administration 1/2/23 2:30 PM - 6:30 PM 1/2/23 9:35 PM Late Administration 1/7/23 2:30 PM - 6: 30 PM 1/7/23 9:40 PM Late Administration 1/10/23 6:30 AM - 9:30 AM 1/10/23 9:31 AM Late Administration Mirtazapine . 30 mg . once an evening . for depression . start date: 9/23/22 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 6:30 PM - 10:30 PM 1/2/23 12:30 AM Late Administration 1/5/23 6:30 PM - 10:30 PM 1/6/23 12:24 AM Late Administration 1/7/23 6:30 PM - 10:30 PM 1/7/23 11:11 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/10/23 12:56 AM Late Administration Example 5 R140 was admitted to the facility on [DATE]. Her most recent MDS with ARD of 12/11/22 indicates R140 is cognitively intact with a BIMS score of 14 out of 15. On 1/10/23 at 10:24AM, LPN (Licensed Practical Nurse) G indicated R140 reported she did not get her medications until very late last night (1/9/23). LPN G indicated she heard this because R140 filed a grievance. LPN G does not know the time of when R140 received her medications and that the grievance was being worked on. LPN G indicated if she was running that far behind she would have made a call to the DON (Director of Nursing) and that if she was the NOC nurse that came in, she wouldn't have given the medications if they were that late. R140's MAR includes: Clonazepam . 0.5 mg . twice a day . for anxiety . start date: 12/25/22 Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 6:30 PM - 10:30 PM 1/1/23 11:04 PM Late Administration 1/5/23 6:30 PM - 10:30 PM 1/5/23 11:29 PM Late Administration 1/8/23 6:30 PM - 10:30 PM 1/8/23 10:40 PM Late Administration Eliquis . 5 mg . twice daily . for pulmonary embolism .start date: 12/11/22 . Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 3:30 PM - 6:30 PM 1/1/23 8:33 PM Late Administration 1/2/23 3:30 PM - 6:30 PM 1/2/23 7:13 PM Late Administration 1/6/23 2:30 PM - 6:30 PM 1/6/23 8:16 PM Late Administration Hydroxyzine HCI . 50 mg . at bedtime . for Pruritus . start date: 12/17/22 . Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 6:00 PM - 11:00 PM 1/2/23 12:24 AM Late Administration Lamotrigine . 200 mg . at bedtime . for anxiety disorder . start date: 9/23/22 . 1/1/23 6:30 PM - 10:30 PM 1/1/23 11:04 PM Late Administration 1/5/23 6:30 PM - 10:30 PM 1/5/23 11:30 PM Late Administration 1/8/23 6:30 PM - 10:30 PM 1/8/23 10:39 PM Late Administration 1/9/23 6:30 PM - 10:30 PM 1/9/23 10:47 PM Late Administration Pregabalin . 100mg . twice a day . for Fibromyalgia . start date 12/7/22 . Scheduled Date/Time: Charted/Administered Date/Time: Reason/Comments: 1/1/23 6:30 PM - 10:30 PM 1/1/23 11:04 PM Late Administration 1/5/23 6:30 PM - 10:30 PM 1/5/23 11:32 PM Late Administration 1/8/23 6:30 PM - 10:30 PM 1/8/23 10:40 PM Late Administration 1/9/23 6:30
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility did not ensure effective pest control in 1of 4 facility kitchenettes. This had the potential to affect more than a limited number of re...

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Based on observation, interview, and record review, the facility did not ensure effective pest control in 1of 4 facility kitchenettes. This had the potential to affect more than a limited number of residents on the 3rd floor. Surveyors observed fruits flies in the third (3rd) floor kitchenette closest to the elevator. This is evidenced by: Facility policy, entitled Pest Control, revised 5/2008, includes, in part: Our facility shall maintain an effective pest control program. 1. The facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents. 6. Maintenance services assist, when appropriate and necessary, in providing pest control services. On 1/10/23 at approximately 2:30 PM, Surveyor observed 5-10 fruit flies swarming over the kitchen sink in the 3rd floor kitchenette nearest the elevator. Note, fruit files tend to emerge in and around decaying food. They reproduce very rapidly, so fruit that is accompanied by only a few fruit flies may quickly become a source of proliferation of the small insects. On 1/11/23 at 1:01 PM, Surveyor spoke with Maintenance Supervisor E (Maintenance E). Maintenance E stated the facility has a pest control program. Maintenance E stated, pest control comes to the facility monthly and as needed. Maintenance E stated 3-4 months ago he was made aware of an issue with fruit flies in the 3rd floor kitchenette. Maintenance E stated staff would put food down the garbage disposal and not run it long enough to clear the food. Subsequently, fruit flies would be seen in the kitchenette. Maintenance E stated since that time he has not been made aware any further issues with fruit flies. On 1/11/23 at 1:10 PM, Surveyor and Maintenance E observed the 3rd floor kitchenette nearest the elevator. Maintenance E used a flashlight so that we could see in the garbage disposal. Surveyor observed food sitting in the garbage disposal and one fruit fly flying above the sink. Maintenance E stated his plan to remedy this situation is to remove the garbage disposals on the kitchenettes. Maintenance E stated he will need approval from Administration to do so. Maintenance E stated it is not acceptable to have food sitting inside garbage disposals that attracts insects.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected most or all residents

Example 2 On 1/9/23 at 11:30 AM, Surveyor interviewed R3 indicated he has the same concern that most people have, concerns with the agency staff. R3 indicated there is a lot of new faces in management...

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Example 2 On 1/9/23 at 11:30 AM, Surveyor interviewed R3 indicated he has the same concern that most people have, concerns with the agency staff. R3 indicated there is a lot of new faces in management as well. R3 indicated he talked with DON (Director of Nursing) regarding his concerns with staffing and the agency staff. R3 indicated he has received his medications very late two times recently by the same agency LPN (Licensed Practical Nurse). Surveyor asked R3 if he could recall the time. R3 indicated he remembers looking at the time and he received his nighttime medications at 1:00 AM. R3 indicated it is an unsettling feeling having someone that does not know you providing cares. On 1/9/23 at 11:48 AM, Surveyor interviewed R36 and R36's wife indicated the regular staff at the facility are very nice. R36's wife stated, PT [Physical Therapy] is wonderful here. These people are magic! R36 indicated there are so many agency nurses and CNA's. R36 and R36's wife indicated the agency staff don't always introduce themselves when they come into the room. R36 indicated that there are so many different people providing cares. R36's wife indicated they don't always explain what medications are being given. R36's wife indicated this was discussed at R36's last care conference meeting. Example 3 On 1/10/23 at 7:56AM, Surveyor interviewed R7 indicated the facility uses a lot of staffing agency staff. R7 indicated he has received medications late from a staffing agency staff. R7 indicated it is difficult having staff assist you with cares that do not know you. On 1/12/23 at 2:45 PM, RN J (Registered Nurse) indicated she worked the PM shift on 1/6/23. RN J indicated that the evening of 1/6/23 was a terrible shift. RN J indicated that there were two agency staff and two facility staff. The four staff were fighting, it was the agency staff vs. the facility staff. RN J indicated the facility used to be a very good place, they need more activities, and that they have brand new everything RN J indicated the four staff wouldn't talk to each other and wouldn't work together. On 1/12/23 at 2:10 PM, Surveyor asked ADON C (Assistant Director of Nursing) what the process is for on-boarding agency staff. ADON C indicated ADON C gives the new staff a tour of the facility and will show them around their computer system. ADON C indicated she does not have a checklist or anything else that she provides or goes over with the staff. ADON C indicated that maybe HR [Human Resources] goes over something more with the agency staff, and that she would ask. Note, Surveyor received no further information. Surveyor reviewed facility schedule for the last two weeks. Note, the facility utilized agency staff for 26 out of 42 shifts in a two-week period. Example 4 On 1/10/23, at 8:19 AM, Surveyor observed MT T (Medication Technician) administer R29's nasal spray by administering one spray in right nare. MT T did not occlude R29's left nare. MT T gave no instruction to R29. MT T then administered one spray into R29's left nare. MT T did not occlude right nare nor instruct R29. On 1/10/23, at 8:24 AM, Surveyor interviewed MT T and asked when administering nasal spray is it procedure to occlude opposite nare. MT T indicated she has never administered nasal spray by occluding the opposite nare. MT T indicated she was never taught to occlude the nares while administering nasal spray. On 1/11/23, at 8:27 AM, Surveyor interviewed DON B (Director of Nursing). DON B indicated it was her expectation when administering nasal spray into one nare to occlude the opposite nare. Based on observation, interview, and record review, the facility does not have nursing staff with the appropriate competencies and skill sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. This has the potential to affect all 37 residents residing in the home. Surveyors observed MT T (Medication Technician) administering medications without evidence of competency. Residents voiced concern with the facility utilizing staffing agency staff. Residents' concerns are receiving medications late and the overall unsettling feeling of having staff that don't know you are providing personal cares. Surveyor requested the facility process for orientation for agency staff. Surveyor asked for facility checklist and/or process. Surveyor did not receive documentation. Agency staff voiced concerns that they did not have any orientation or training prior to the beginning of their shift and therefore did not have the appropriate competency to complete their job duties. Evidenced by: Facility policy, entitled Medication Administration Assistant Requirements, includes, in part: To maintain medication aide status a medication aide must complete 4 hours of pharmacy related in-service and 100 hours of work each calendar year. The medication aide must keep 3 full years of records showing the have completed the 100 hours of work and 4 hours of in-service. If for some reason the hour requirements have not been met or the records maintained, please contact the DQA pharmacy consultant to determine the steps to become reinstated as a medication aide. For work hours: a schedule, pay stub, or letter from payroll can all document hours of work as a medication aide. For the in-service hours: the type of training provided how long, who provided training and witness that med aide attended can be documented. The in-service hours can be a single 4-hour class or made up of multiple 10-15-minute presentations to total 4 hours in calendar year. The facility policy, entitled Medication Administered through Certain Routes of Administration, dated 1/1/22, states, in part: . Nasal Medications- General: Nasal medications may be instilled with drops, spray, or aerosol (nebulizer). Most nasal medications are used for their local effects such as topical vasoconstrictors (to relieve nasal congestion), antiseptics, anesthetics (for comfort during procedures), and corticosteroids (to reduce inflammation if allergy or other inflammatory conditions or nasal polyps) . PROCEDURE: . 6. Nasal aerosols- Shake aerosol well immediately before use . Position resident upright with head tilted back. Insert adapter tip into nostril while occluding the other nostril with finger. Press adapter and cartridge together to release one measured dose of medicine. Repeat in same or opposite nostril as ordered . Example 1 MT T's registry check, dated 1/5/2023, includes: This nurse aide completed a medication program on 3/13/2012 . MT T's education includes: MT T's Certificate of attendance, dated 11/12/13, includes Certificate holder has successfully completed 3 hours of Medication Assistant continuing education for the year 2013 . MT T's Certificate of attendance, dated 12/4/2012, includes Certificate holder has completed 4 contact hours . MT T's Certificate of attendance, dated 9/16/2015, includes Certificate holder has completed 4 hours of continuing education of Medication Administration Aides . MT T's Certificate of attendance, dated 8/9/2016, includes Certificate holder has completed 4 hours of continuing education for Medication Administration Aide . MT T's Certificate of attendance, dated 8/23/2018, includes Certificate holder has completed 4 hours of continuing education for Medication Administration Aide . (It is important to note the facility did not provide evidence of MT T having training hours for her Medication Administration since 2018.) On 1/12/23 at10:30 AM interviewed ADON C (Assistant Director of Nursing) indicated Medication Administration Aides or Med Techs need 4 hours of education per year.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the pote...

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Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect all 37 residents. Surveyor observed two pans of frozen potato wedges in freezer. One pan did not have anything covering the potato wedges. 3 of the 4 kitchenettes had food that was not labeled or dated. 3 of the 4 kitchenette refrigerators had dried food and crumbs on the bottom of the refrigerator. Evidenced by: The facility policy titled Dating and Storage of Food with no date, states in part; POLICY: All in house prepared foods will be labeled and dated for storage. Other foods will be rotated on a FIFO (first in first out) basis. PURPOSE: To assure quality and freshness of our stored foods. PROCEDURE: 1. Any in house prepared foods and leftovers will be covered, labeled and dated for storage. A colored day dot will be put on leftovers stating last day a product may be used. 2. Pans of gelatin, pudding, cakes, desserts, etc. can be marked as a whole unit on the pan. All potentially hazardous foods must be labeled and dated unless it will be consumed that day. 3. When items are individually portioned for use, they need to be covered and any not served that day are day dotted. (See the day dot chart on the wall). 4. All foods must be dated with an open date unless listed below then they will need a discard date. 5. To figure the discard date the first day opened or made is day 1 and count from there. Some items are good for 3 days, some 7 days and some 14 days. (See Guide for Date Marking). The facility policy titled Dating and Labeling of Food Brought in For Residents with no date, states in part; POLICY: All food brought into this facility for residents and stored in our refrigerators shall have the residents name, room number and date put on it. PURPOSE: To assure quality and freshness of food. PROCEDURE: 1. Any food brought in and placed in the refrigerator must be labeled with name, room number, and date. 2. All items must be covered. 3. Dietary staff will discard labeled items after 7 days. 4. If items are in the refrigerator and not labeled, they will be discarded. Findings include: On 1/9/23 at 9:30AM, during the initial tour of the kitchen, Surveyor observed two pans of frozen potato wedges in the freezer. DM K (Dietary Manager) indicated the potato wedges were for today's supper. Surveyor observed one of the pans did not have anything covering the potato wedges. On 1/9/23 at 10:10 AM Surveyor observed the following: 2nd Floor Kitchenette (farthest from the elevator) refrigerator had water bottle with white substance- no date or label. Half liter of Iced Tea- no date or label. Refrigerator had dried food and crumbs on the bottom. 3rd Floor Kitchenette (Farthest from the elevator) refrigerator had canned jam- with no name, date, or label. A bag of chopped salad kit- expiration date January 6, 2023. Refrigerator had dried food and crumbs on the bottom. 3rd Floor Kitchenette (Closest to the elevator) refrigerator had 1 canned item- no name, date, or label. Refrigerator had dried food and crumbs on the bottom. Sign on front of refrigerators, STOP No resident items can be put in this refrigerator or freezer without name, room #, and date. Anything not marked will be discarded. Marked items will be discarded after 7 days. Opened cans of food may not be left in this refrigerator must be put into another container. On 1/9/23 at 1:15PM, DM K indicated she would take care of items in the refrigerators immediately. DM K indicated the food should be labeled/dated and expired food thrown out. DM K indicated she made an update to the cleaning schedule to include refrigerators.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Administration (Tag F0835)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility did not ensure administration was administering staff and other necessary services in a manner that effectively and efficiently promote...

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Based on observation, interview, and record review, the facility did not ensure administration was administering staff and other necessary services in a manner that effectively and efficiently promotes the highest practicable physical, mental, and psychosocial well-being to meet resident's needs, which has the potential to affect all 37 residents residing within the facility. Example 1 R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility received an immediate jeopardy in October 2022 regarding supervision for R291 and incidents that occurred because of not having proper supervision. R291 has a history of wandering into other resident rooms causing other residents to be fearful and physical altercations between R291 and other residents. R291 was care planned to have 1:1 supervision while awake and 15-minute checks and a door alarm when in his room. The facility failed to identify that there was a break down with this order, which resulted in R291 physically and verbally abusing one resident and physically abusing another resident. R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility was aware of R291's behavior and this behavior was noted in R291's care plan. R291's care plan indicates R291 is one on one supervision while resident awake, door alarm and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's room, physically grabbing R290's head while R290 was in bed and screaming and swearing at R290 to Get the fuck out of my bed. On the annual survey R291 entered R33's room and Surveyor observed R291 hit R33 on the head. Surveyor observed R291 agitated, difficult to redirect, and going in to R33's room twice, the second time R291 hit R33 on the head. Surveyor observed R291 attempting several times to enter R290's room. Surveyor observed a staff attempting to support R291 but was not successful. No other staff or management came to support R291 during this time. The facility management staff should have known of R291's behavior and should have ensured facility staff were implementing interventions to prevent resident to resident abuse. Cross Reference F 600 Example 2 R290 reported an allegation of abuse on 1/6/23. The allegation of abuse was reported to management on 1/7/23 and documented as a grievance. The facility started to investigate the allegation on 1/9/23. No interventions were put in to place to ensure safety until 1/10/23 after Surveyors brought a concern to the attention of the facility. Facility staff should have implemented aggressive measures to protect residents once they were aware of the incident. Cross Reference: F609 Example 3 R291's care plan indicates R291 is one on one supervision while resident awake, door alarm and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's room, physically grabbing R290's head while R290 was in bed and screaming and swearing at R290 to Get the fuck out of my bed. During Survey R291 did not have adequate supervision per R291's plan of care. R291 entered R33's room and Surveyor observed R291 hit R33 on the head. Surveyor observed R291 going in to R33's room twice, the second time R291 hit R33 on the head. Surveyor observed R291 attempting several times to enter R290's room. R34 was a fall risk with a history of a fall with a fracture while residing in the facility. The facility failed to ensure care planned interventions were located on the baseline, comprehensive and CNA care plans. Nursing staff were not aware R34 was a fall risk and were not able to identify fall interventions for R34. Surveyor observed 23 bottles of hand sanitizer on third (3rd) floor and 3 bottles of hand sanitizer on second (2nd) floor all propped behind the handrails in reach of residents with dementia or cognitive impairment. Whole bottles of hand sanitizer present a danger of being ingested by residents who have dementia or are cognitively impaired. Surveyor observed the following three bottles of chemicals under the sink in an unlocked cabinet on the third (3rd) floor kitchenette closest to the elevator. -Surveyor observed 1 bottle of Century Q256 Disinfectant Cleaner - The label reads KEEP OUT OF REACH OF CHILDREN DANGER. -Surveyor observed 1 bottle of Virex 256 - The label reads KEEP OUT OF REACH OF CHILDREN. -Surveyor observed 1 bottle of TMA Dish Detergent Chlorinated opened with the lid off - The label reads KEEP OUT OF REACH OF CHILDREN. RN assessments were not completed after resident falls. Medications were observed left unattended in resident rooms. Management staff should have been aware of the need for adequate supervision to prevent resident to resident incidents, ensure fall interventions were care planned and located on all plans of care to prevent falls and accidents, ensure hazards including medications and chemicals are not left unsecured were residents with cognitive impairment may have access to such hazards. Cross Reference: F689 Example 4 Residents voiced concerns with receiving medications late, agency staff do not have the skill set to care for them, agency staff state they have not received adequate training prior to working the floor. Management staff should ensure agency staff have received adequate training and have the competencies and skillsets to complete their duties prior to working the floor. Management should have been aware of the need to provide adequate training. Cross Reference: F726 Example 5 R291 has a diagnosis of dementia. R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents, wanders into other resident rooms and is sexually inappropriate to other residents. The facility staff did not have provided person-centered services to maintain R291's highest practicable physical, mental, and psychosocial well-being. Management should have been aware of R291's behaviors and need for a robust person-centered plan of care to support his dementia and behaviors. The facility failed to implement a robust person-centered plan of care to maintain his highest practicable level. Cross Reference: F744 Example 6 The facility has received recurrent citations for failure to supervise a resident with dementia which has led to abuse. The facility has received recurrent citations for failure to report abuse and protect residents and implement a thorough investigation. The facility failed to identify deficient practices in these areas, implement an action plan and sustain compliance. Management should have been aware of these deficient practices and created a robust action plan through the Quality Assurance Process Improvement Committee. Cross Reference: F867 Example 7 Multiple infection control issues were noted during the recertification survey. Facility management should have known the employee line list was not inclusive and did not document and track employee symptom onset, symptoms, last day worked, date may return to work and date they actually returned to work. Multiple ill staff members returned to work too soon. Water fountains had a green substance around the spout and lime build up which can serve as a reservoir for legionella. The facility was unaware the bubblers had been turned back on and have no process or procedure to the flush the lines and clean the bubblers. Lime build-up was note in kitchenette refrigerators. Cross Reference: F880
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility's Quality Assurance Committee failed to systematically identify, report, track, and take actions aimed at performance improvement and, ...

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Based on observation, interview, and record review, the facility's Quality Assurance Committee failed to systematically identify, report, track, and take actions aimed at performance improvement and, after implementing those actions, measure its success, and track performance to ensure that improvements are realized and sustained. The Quality Assurance Committee did not identify and correct deficiencies regarding the investigation and reporting of suspected abuse, neglect, and exploitation and did not ensure the facility sustained corrective actions once an action plan was created for R291. The facility failed to ensure their action plan of adequate supervision was maintained, the facility failed to identify environmental safety hazards and take corrective action, failed to identify training, and ensure agency staff were competent to perform duties, and failed to ensure infection prevention and control program identified potential infection risks. These deficient practices have the potential to affect all 37 Residents at the facility. The facility has been cited at F600 twice at immediate jeopardy (9/8/22 and 1/10/23) regarding the same resident and lack of supervision. The facility has been cited twice at F609 and F610 (10/31/22 and 1/17/23). The facility did not ensure R291 had adequate supervision. The facility was found to have unsecured hazardous chemicals. The facility did not ensure staff were competent to complete assigned job duties. The facility failed to ensure R291 had a robust person-centered plan of care to support his dementia and maintain his well-being. The facility did not ensure the infection prevention and control program was administered in a means to prevent the spread of infection. The facility's QAPI (Quality Assurance Program Improvement) Program-Feedback, Data and Monitoring Policy, dated March 2020, includes in part: Policy Statement the QAPI program is based on the collection information obtained from data, self-assessment and systems of feedback. Information is collected, evaluated, and monitored by the QAPI committee. Policy Interpretation and Implementation 1. Information obtained about the quality of care and services delivered to residents is evaluated and monitored by the QAPI committee in order to identify problems that are high risk, high volume or problem prone and to guide decisions regarding opportunities for improvement. 2. The QAPI process focuses on identifying systems and processes that may be problematic and could be contributing to avoidable negative outcomes related to resident care, quality of life, resident safety, resident choice, or resident autonomy, and on making a good faith effort to correct or mitigate these outcomes. 3. Systems and tools used to identify, collect, and evaluate data from all departments to monitor performance indicators include, but are not limited to: .Annual Survey results .c. Feedback from staff, residents and families 4. Data and information collected are reviewed by the committee and prioritized according to the risk, volume, and potential problems. 5. Root cause analysis is conducted to identify problematic processes and systems that need to be addressed. 6. Corrective actions and performance improvement activities are initiated and monitored. The committee tracks and documents the progress of existing initiatives as well as newly identified ones, as part of the ongoing QAPI process Findings: Example 1 R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. The facility was aware of R291's behavior and care planned the behavior. R291's care plan indicates R291 is one on one supervision while resident awake and door alarm and 15-minute checks while resident is sleeping. Despite knowing these behaviors, the facility did not ensure R291 had adequate supervision which led to R291 entering R290's bedroom, physically grabbing R290's head while R290 was in bed and screaming and swearing at R290 to Get the fuck out of my bed. R291 entered R33's bedroom and Surveyor observed R291 hit R33 on the head. Surveyor observed R291 agitated, difficult to redirect, and going in to R33's bedroom twice and the second time R291 hit R33 on the head. Surveyor observed R291 attempting several times to enter R290's bedroom. Surveyor observed a staff attempting to support R291 but was not successful. No other staff or management came to support R291 during this time. On 1/17/23 at 3:07 PM, Surveyor informed Director of Operations O to provide any additional QAPI related documentation regarding ensure R291 was receiving adequate supervision to prevent resident to resident incidents. Cross Reference F600, F609, and F610 Example 2 R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents. R291's care plan indicates R291 is one on one supervision while resident awake and door alarm and 15-minute checks while resident is sleeping. The facility did not ensure R291 had adequate supervision which led to R291 entering R290's room and physically and verbally abusing R290. Surveyor observed 23 bottles of hand sanitizer on third (3rd) floor and 3 bottles of hand sanitizer on second (2nd) floor all propped behind the handrails in reach of residents with dementia or cognitive impairment. Whole bottles of hand sanitizer present a danger of being ingested by residents who have dementia or are cognitively impaired. Surveyor observed the following three bottles of chemicals under the sink in an unlocked cabinet on the third (3rd) floor kitchenette closest to the elevator. -Surveyor observed 1 bottle of Century Q256 Disinfectant Cleaner - The label reads KEEP OUT OF REACH OF CHILDREN DANGER. -Surveyor observed 1 bottle of Virex 256 - The label reads KEEP OUT OF REACH OF CHILDREN. -Surveyor observed 1 bottle of TMA Dish Detergent Chlorinated opened with the lid off - The label reads KEEP OUT OF REACH OF CHILDREN. Cross Reference: F689 Example 3 Residents voiced concerns with receiving medications late; agency staff do not have the skill set to care for them; agency staff state they have not received adequate training prior to working the floor. Management staff should ensure agency staff have received adequate training and have the competencies and skillsets to complete their duties prior to working the floor. Management should have been aware of the need to provide adequate training. Cross Reference: F726 Example 4 R291 has a diagnosis of dementia. R291 has a history of exhibiting socially inappropriate/disruptive behavior towards staff and other residents, wanders into other resident rooms and is sexually inappropriate to other residents. The facility staff did not have provided person-centered services to maintain R291's highest practicable physical, mental, and psychosocial well-being. Management should have been aware of R291's behaviors and need for a robust person-centered plan of care to support his dementia and behaviors. The facility failed to implement a robust person-centered plan of care to maintain his highest practicable level. Cross Reference: F744 Example 5 Multiple infection control issues were noted during the recertification survey. Facility management should have known the employee line list was not inclusive and did not document and track employee symptom onset, symptoms, last day worked, date may return to work, and date they actually returned to work. Multiple ill staff members returned to work too soon. Water fountains had a green substance around the spout and lime build up which can serve as a reservoir for Legionella. The facility was unaware the bubblers had been turned back on and have no process or procedure to the flush the lines and clean the bubblers. Lime build-up was note in kitchenette refrigerators. Cross Reference F880 The facility did not provide any additional QAPI documentation. The facility failed to systematically identify, report, track, and ensure that improvements are realized and sustained. The Quality Assurance Committee did not identify and correct quality of care deficiencies regarding the investigation and reporting of suspect abuse, neglect, and exploitation, did not ensure R291 received adequate supervision or support for dementia related behaviors. The facility failed to sustain corrective actions once an action plan was created for R291 and failed to ensure their action plan of adequate supervision for R291 was maintained. Additionally, the facility did not identify environmental hazards and ensure the infection prevention and control program was administered in a means to prevent infections or create a robust action plan to correct such deficiencies.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Example 6 On 1/10/23, at 8:00 AM, Surveyor observed LPN G (Licensed Practical Nurse) administer R7's insulin into R7's right upper abdominal quadrant without hand hygiene before and after administrati...

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Example 6 On 1/10/23, at 8:00 AM, Surveyor observed LPN G (Licensed Practical Nurse) administer R7's insulin into R7's right upper abdominal quadrant without hand hygiene before and after administration. LPN G administered insulin without gloves. On 1/10/23, at 08:04 AM, Surveyor interviewed LPN G and asked when hand hygiene should be performed while doing medication pass. LPN G indicated before and after administration. Surveyor asked LPN G if she performed hand hygiene before and after administering R7's insulin and LPN G indicated no. Surveyor asked if LPN G should have and LPN G indicated yes. Surveyor asked LPN G if gloves are to be applied prior administering an injection and LPN G indicated not knowing. On 1/11/23, at 8:27 AM, Surveyor interviewed DON B (Director of Nursing) and asked what her expectation is for hand hygiene while administering medication administration. DON B indicated before and after the medication is administered. Surveyor asked is it an expectation to wear gloves while administering insulin and DON B indicated yes. Example 7 On 1/9/23 at 12:05 PM Surveyor observed MT T (Medication Tech) assisting R31 with his breakfast meal. Surveyor observed MT T run her hands through her hair to adjust it and then continue to assist R31 with his meal. On 1/11/23 at 12:20 PM MT T indicated she should wash her hands before and after assisting reisdents with their meals. MT T indicated she should wash her hands after she touches her hair and before assisting with R31's meal. On 1/11/23 at 8:25 AM DON B (Director of Nursing) indicated MT T should wash her hands after touching her person and before and after assisting residents with meals. Based on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable diseases and infections. This has the potential to affect 37 of 37 residents. Infection control concerns: 1. The facility's employee line list is not inclusive and does not document and track employee symptom onset, symptoms, last day worked, date may return to work and date they returned to work. Multiple ill staff members returned to work too soon. 2. Surveyor observed 3 of 3 water fountains with a green substance around the spout and lime build up which can serve as a reservoir for legionella. The facility was unaware the bubblers had been turned back on and have no process or procedure to the flush the lines and clean the bubblers. 3. Surveyor observed lime in 4 of 4 kitchenette refrigerators trays underneath the ice/water dispenser. The presence of lime demonstrates that water has been standing in the trays which can serve as a reservoir for legionella. 4. Surveyor observed R292's wheelchair to be dirty with dust, debris, and candy. 5. Surveyor observed R291 reach into the ice cooler with his bare hand, pull out an ice cube and eat it. Surveyor observed staff continue to serve this ice to other residents during water pass. 6. LPN G (Licensed Practical Nurse) did not perform hand hygiene before and after administering injectable medication. 7. Surveyor observed MT T (Medication Tech) touch her hair and then continue to assist R31 with his breakfast, without washing her hands. As evidenced by: The facility policy, Infection Prevention and Control Manual Employee Health, dated 2017, includes, in part, the following: Employees who provide direct or indirect resident care, or who prepare food, and show signs or symptoms of infection will consult with the Infection Preventionist or the Charge Nurse to evaluate the condition and determine whether the employee should remain on duty. Employees returning to work after an illness will consult with Infection Prevention/designee or their supervisor before returning to work. The facility policy, Legionella Water Management Program, revised July 2017, states, in the part, the following: Our facility is committed to the prevention, detection and control of water-borne contaminants, including Legionella. 1. As part of the infection prevention and control program, our facility has a water management program, which is overseen by the water management team. 5. The water management program includes the following elements: .c. The identification of areas in the water system that could encourage the growth and spread of Legionella or other waterborne bacteria, including the following: .6. fountains Example 1 Certified Nursing Assistant (CNA H) Symptoms (10/15/22) : N/V (Nausea/Vomiting), Diarrhea Last day worked: 10/13, Date may return 10/16 Day - Date Returned to Work: No documentation On 1/17/23 at 10:29 AM, Surveyor spoke with CNA H. CNA H does not recall her symptoms or when she returned to work. CNA H is unsure of the facility's return to work policy and procedure. On 1/17/23 at 1:12 PM, Surveyor spoke with Assistant Director of Nursing/Infection Preventionist (IP C). Surveyor asked IP C, when did CNA H's symptoms resolve. IP C stated, CNA H's symptoms resolved 10/15 in the afternoon. Surveyor asked IP C, when did CNA H return to work. IP C stated 10/16 AM shift. Surveyor asked IP C, should CNA H have stayed off for at least 48 hours after her GI (gastrointestinal) symptoms resolved? IP C stated, Yes. Certified Nursing Assistant (CNA CC) (Agency) (10/15/22) Symptoms: Cough, 99.4 temp Last day worked: 10/14, Date may return: 10/16. CNA CC is no longer employed at the facility. IP C stated, CNA CC has chronic asthma and lives in a southern state. IP C added, CNA CC struggled with asthma and her cough was exacerbated by the cold temperatures in Wisconsin. Surveyor asked IP C, when did CNA CC's temperature resolve. IP C stated, on 10/15 in the afternoon her temperature resolved. Surveyor asked IP C, when did CNA CC return to work. IP C stated, CNA CC worked the day shift on 10/16. Surveyor asked IP C, should CNA CC have been off for a minimum of 24 without fever reducing medications. IP C stated, yes. Registered Nurse (RN DD) (10/17/22) Symptoms: Cough, congestion, dry eyes, sore throat. Date may return: Blank, Date returned: Blank. Surveyor asked IP C, when was the last day RN DD worked (blank field). IP C stated, 10/13. IP C added, RN DD's symptom onset was 4 days after the last day she worked. Surveyor asked IP C, when did RN DD's symptoms resolve. IP C stated, I'm assuming the 18th (10/18), RN DD was on the schedule and worked the following day (10/19). Surveyor asked IP C, with those symptoms how long should RN DD have been off. IP C stated, At least 24 hours. Surveyor stated, with symptoms of cough, congestion, dry eyes, and sore throat, how long should she have been off. IP C stated, she should have been off 48 hours after symptom resolution. Certified Nursing Assistant (CNA EE) (Agency) (Date: Illegible) Reason: Sick (no symptoms), Last day worked: Day worked 11/29, Date may return: 11/29 - No longer employed at the facility Surveyor asked IP C, what the date was, IP C could not read the date either. Surveyor asked IP C, what symptoms did CNA EE have. IP C indicated I don't know. Surveyor asked IP C, is this documentation acceptable. IP C stated, no. Surveyor asked, should CNA EE's symptoms be documented and not just sick. IP C stated, yes. Surveyor asked IP C, should the date her symptoms resolved be documented. IP C stated, yes. Surveyor asked IP C, should the date she may return to work be documented. IP C stated, yes. Licensed Practical Nurse (LPN FF) (Agency) (11/30) Reason: Sick (no symptoms), Last day worked: 11/28, Date may return to work: Blank, Date returned to work: None - No longer employed at the facility Surveyor asked IP C, what symptoms did LPN FF have. IP C indicated I don't know. Surveyor asked IP C, is this documentation acceptable. IP C stated, no. Surveyor asked, should LPN FF's symptoms be documented. IP C stated, yes. Surveyor asked IP C, should the date her symptoms resolved be documented. IP C stated, yes. Surveyor asked IP C, should the date she may return to work be documented. IP C stated, yes. Surveyor asked IP C, should the date she returned to work be documented. IP C stated, yes. Resident Assistant (RA GG) (12/5) Reason: Sick, Symptoms: Covid+(positive) (no symptoms documented), Last day worked: Blank, Date may return: Blank, Date returned: Blank - No longer employed at the facility Surveyor asked IP C, what symptoms did RA GG have. IP C stated, she does not know. IP C stated RA GG never returned to work and did not return her calls. Surveyor asked IP C, should RA GG's symptoms be documented. IP C stated, yes. Surveyor asked IP C, should your attempts to reach out to her be documented. IP C stated, yes. Surveyor asked, should it be documented that she did not return to work at the facility. IP C stated, yes. Certified Nursing Assistant (CNA I) (12/7) Reason: Sick (no symptoms), Last day worked: Blank, Date may return: Blank, Date returned: Blank Surveyor asked IP C, what were CNA I's symptoms. IP C stated, I don't know. Surveyor asked IP C, when did she return to work. IP C stated 12/8. Licensed Practical Nurse (LPN II) (Agency) (12/7) Reason: N/V (Nausea/Vomiting), Last day worked: 12/6, Date may return: Blank, Date Returned: Blank Surveyor spoke with IP C. Surveyor asked IP C, when did LPN II's symptoms resolve. IP C stated, I don't know because I didn't know she was sick that day. IP C added, she called in sick and did not show up for her last scheduled day because she had a plane to catch the following day. Surveyor asked IP C, should this information be included in your follow up. IP C stated, yes. Surveyor reached out to staff currently employed at the facility and did not receive any additional return phone calls regarding symptomology for the staff referenced above. No additional information was provided to show staff were off due to illness for the appropriate time frames. On 1/11/23 at 8;20 AM and 1/17/23 at 1:12 PM, Surveyor spoke with IP C. Surveyor asked IP C, when a staff member calls in sick why is it important to document their symptoms, the last day they worked, date they may return to work, and the date returned to work. IP C stated, it's important to do this to trend for multiple cases and if staff call in and residents start having symptoms to recognize an outbreak. It is important for staff to remain off work for the required amount of time to prevent spread of illness to residents and other staff. Surveyor asked IP C, if the infection control program is conducted daily. IP C stated, she looks at it twice a week to make sure everything is updated. IP C added, she looks at all residents' progress notes every day. Example 2 On 1/11/23 at 8:10 AM, Surveyor observed the water fountains in the facility. - on Second (2nd) Floor the fountain next to the elevator, observed to have a green build up and lime in the area that water flows out of the bubbler. - on Third (3rd) Floor the fountain across from the elevator, Surveyor observed a thick green build up and lime around the spout and the area where the water flows. Surveyor observed this bubbler to be in the worst condition of all three bubblers. - on Third (3rd) Floor the fountain next to the kitchenette at the back of the 3rd floor. Surveyor observed green build up and lime in the area that water flows out of the bubbler as well as debris. On 1/11/23 at 8:20 AM, Surveyor asked ADON/Infection Preventionist (IP C) to walk with Surveyor to the water fountains in the facility. IP C stated, she does not think the bubblers are turned on. Surveyor pushed the button to successfully turn on each water fountain. IP C stated, she did not realize the water fountains were turned on. IP C stated the water fountains were turned off during COVID and she is unsure when they were turned back on again. Surveyor asked IP C if the water fountains have a green build up and debris. IP C stated, yes. Note, the facility did not have a plan to flush the lines as no staff are aware the water fountains are turned on. Surveyor asked IP C, should there be a process and procedure to flush the lines to the water fountains and clean the water fountains. IP C stated, yes. On 1/11/23 at 1:01 PM, Surveyor spoke with Maintenance Supervisor (Maintenance E). Surveyor asked Maintenance E, are you or is anybody in the facility monitoring the bubblers/water fountains. Maintenance E stated, No, I was told they were taken out of order. I shouldn't assume the water was shut off, I guess. On 1/17/23 at 3:10 PM, Surveyor asked IP C, who is responsible for cleaning the bubblers. IP C stated, Housekeeping. Surveyor asked IP C, is there a plan with regards to legionella and the bubblers. IP C stated, Maintenance E goes through once per week and flushes toilets, runs sinks and runs bubblers. Note, per Maintenance E's interview he does not run the water fountains. IP C stated, she asked Management if they would take them (water fountains) out. Note, Maintenance E nor the facility has a process for flushing the water fountain lines to prevent legionella. Example 3 On 1/11/22 at approximately 8:00 AM, Surveyor observed four (4) refrigerators, one in each kitchenette. Surveyor observed lime in each tray underneath the ice/water dispenser. On 1/11/23 at 8:20 AM, Surveyor spoke with IP C. Surveyor requested IP C walk with Surveyor to the refrigerator on each kitchenette. Surveyor asked IP C, if she could see the lime build up from standing water in each of the trays under the ice/water dispenser. IP C stated, yes. Surveyor shared the lime build up indicates water has been pooling in this area which could potentially be a source of legionella. IP C stated that all 4 out of 4 refrigerators have lime build up in this tray. IP C stated this Dietary staff clean this area once a day and ideally whomever spills water or drops ice should clean it up. IP C stated this tray should be clean and dry. Surveyor asked IP C, how often is this area to be cleaned. IP C stated, I do not know. On 1/11/23 at 11:40 AM, Surveyor spoke with Housekeeper (Hskp M). Surveyor asked Hskp M, who cleans the refrigerators (inside and outside). Hskp M stated, the inside is Kitchen. Hskp M added, I didn't realize it but I found out the outside is Housekeeping. Surveyor asked Hskp M, when did you find that out. Hskp M stated, Today. Surveyor asked Hskp M, who shared that information with you. Hskp M stated, Director of Housekeeping, Laundry, and Central Supply (DHLCS NN). On 1/12/23 at 8:00 AM, Surveyor spoke with DHLCS NN. Surveyor asked DHLCS NN, who is responsible for cleaning the kitchenette refrigerators. DHLCS NN stated, I learned yesterday it was myself, it's my job to clean the outside of the refrigerators. DHLCS NN stated, I didn't know it was Housekeeping's duty, I was not aware of that. DHLCS NN, stated Dietary Manager (DM K) informed me. Surveyor asked should the outside of the refrigerators including the tray under the water and ice be clean and prevent any standing water. DHLCS NN stated, yes. Example 4 On 1/12/23 at 11:27 AM, Surveyor observed R292's wheelchair with dust, debris, and enough M&M candies spread under the cushion to make a full bag of candy. On 1/12/23 at 11:27 AM, Surveyor asked LPN/MDS Nurse BB who the wheelchair belongs to. LPN/MDS Nurse BB stated the wheelchair belongs to R292. Surveyor asked Director of Nursing (DON B) and LPN/MDS Nurse BB to lift the cushion in R292's wheelchair. Surveyor asked LPN/MDS BB if R292's wheelchair is clean. LPN/MDS BB stated. It's filthy! Surveyor asked LPN/MDS BB, what did you observe under the cushion. LPN/MDS BB stated, food, dust LPN/MDS BB stated that wheelchairs should be cleaned on a regular basis. DON B stated R292's wheelchair should be cleaned on a regular basis but does not know how often wheelchairs should be cleaned. DON B stated she will learn how often wheelchairs are to be cleaned. Note, no further information was provided to Surveyor. DON B stated she will have staff clean R292's wheelchair. On 1/17/23 at 3:10 PM, Surveyor spoke with ADON/Infection Preventionist (IP C). Surveyor asked IP C how often wheelchairs are cleaned IP C stated, wheelchairs should be cleaned monthly at the very least. IP C added, if there's a spill or incontinent episode staff should clean it up at the time of occurrence. Surveyor asked IP C, would you expect R292's wheelchair to be clean. IP C stated, yes. Example 5 On 1/10/23 at approximately 3:25 PM, Surveyor observed R291 reach into the ice cooler with his bare hand, pull out an ice cube, and eat it. Surveyor observed staff continue to serve this ice to other residents during water pass. Surveyors observed LPN X (Agency) dip her personal mug in the same ice cooler to fill it with ice. LPN X did not use a scoop. On 1/11/23 at 8:25 AM Surveyor spoke with DON B (Director of Nursing), who indicated LPN X should use the scoop attached to the cart with the cooler if she wants ice out of it. DON B indicated she could use a clean cup too. On 1/17/23 at 1:49 PM, Surveyor spoke with ADON/Infection Preventionist (IP C). Surveyor asked IP C, if a resident reaches in an ice cooler with their bare hand and grabs an ice cube, what would you expect staff to do. IP C stated, her expectation is that staff would go down to the kitchen, dispose of the ice, wash the cooler, and refill it with new ice. IP C stated there's extra coolers down there (kitchen), staff could have got a clean cooler while that's being washed. Surveyor asked IP C, what would you have expected LPN X to use. IP C stated, A scoop.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), 2 harm violation(s), $66,519 in fines, Payment denial on record. Review inspection reports carefully.
  • • 53 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $66,519 in fines. Extremely high, among the most fined facilities in Wisconsin. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: Trust Score of 0/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Edgerton, Inc's CMS Rating?

CMS assigns EDGERTON CARE CENTER, INC an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Wisconsin, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Edgerton, Inc Staffed?

CMS rates EDGERTON CARE CENTER, INC's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 52%, compared to the Wisconsin average of 46%. RN turnover specifically is 55%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Edgerton, Inc?

State health inspectors documented 53 deficiencies at EDGERTON CARE CENTER, INC during 2023 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, and 49 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Edgerton, Inc?

EDGERTON CARE CENTER, INC is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by WISCONSIN ILLINOIS SENIOR HOUSING, INC., a chain that manages multiple nursing homes. With 61 certified beds and approximately 46 residents (about 75% occupancy), it is a smaller facility located in EDGERTON, Wisconsin.

How Does Edgerton, Inc Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, EDGERTON CARE CENTER, INC's overall rating (1 stars) is below the state average of 3.0, staff turnover (52%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Edgerton, Inc?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Edgerton, Inc Safe?

Based on CMS inspection data, EDGERTON CARE CENTER, INC has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Wisconsin. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Edgerton, Inc Stick Around?

EDGERTON CARE CENTER, INC has a staff turnover rate of 52%, which is 6 percentage points above the Wisconsin average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Edgerton, Inc Ever Fined?

EDGERTON CARE CENTER, INC has been fined $66,519 across 1 penalty action. This is above the Wisconsin average of $33,744. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Edgerton, Inc on Any Federal Watch List?

EDGERTON CARE CENTER, INC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.