VILLA MARIA HEALTH AND REHAB CTR

300 VILLA DR, HURLEY, WI 54534 (715) 561-3200
For profit - Limited Liability company 70 Beds Independent Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
33/100
#250 of 321 in WI
Last Inspection: December 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Villa Maria Health and Rehab Center holds a Trust Grade of F, indicating significant concerns and poor quality of care. Ranked #250 out of 321 facilities in Wisconsin, this places them in the bottom half of nursing homes in the state, and they are the second option in Iron County, with only one facility rated higher. The facility's trend is stable, with one issue reported in both 2024 and 2025, though there have been serious incidents, including a failure to protect a resident from sexual abuse by a visitor, which was classified as an immediate jeopardy situation. Staffing is a relative strength, with a 4 out of 5 rating and a turnover rate of 38%, lower than the state average, suggesting that staff remain with the facility and provide continuity of care. However, there are concerning findings regarding infection control, such as the lack of hand hygiene before meals for residents, which poses a risk of spreading infections.

Trust Score
F
33/100
In Wisconsin
#250/321
Bottom 23%
Safety Record
High Risk
Review needed
Inspections
Holding Steady
1 → 1 violations
Staff Stability
○ Average
38% turnover. Near Wisconsin's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Wisconsin facilities.
Skilled Nurses
✓ Good
Each resident gets 45 minutes of Registered Nurse (RN) attention daily — more than average for Wisconsin. RNs are trained to catch health problems early.
Violations
✓ Good
Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★☆☆☆
2.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★☆
4.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 1 issues
2025: 1 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (38%)

    10 points below Wisconsin average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Wisconsin average (3.0)

Below average - review inspection findings carefully

Staff Turnover: 38%

Near Wisconsin avg (46%)

Typical for the industry

The Ugly 5 deficiencies on record

1 life-threatening
Mar 2025 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect a resident's right to be free from abuse. The facility did ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect a resident's right to be free from abuse. The facility did not protect residents from abuse by a visitor or protect the resident immediately after the abuse occurred. This affected 1 of 4 residents (R1) reviewed for abuse. On 02/27/25, Certified Nursing Assistant (CNA) C witnessed R1 and Visitor G engaging in sexual conduct in R1's bathroom. CNA C left R1's room to report the incident. R1 was left alone with Visitor G for approximately 30 seconds. This left R1 at risk for further abuse from Visitor G. The facility's failure to protect vulnerable residents from sexual abuse created a finding of immediate jeopardy that began on 02/27/25. Surveyor notified the Nursing Home Administrator (NHA) and Director of Nursing (DON) of the immediate jeopardy on 03/17/25 at 2:55 PM. The immediate jeopardy was removed and corrected on 02/28/25. Based on this determination, this citation is being cited as past noncompliance. Findings include: The facility's policy titled, Resident Abuse, reads in part . Villa [NAME] Health and Rehab will not tolerate mistreatment, abuse, neglect, or exploitation, of its residents . 2. Sexual abuse is non-consensual sexual contact of any type with a resident. Requires all staff to report any suspicion of abuse .immediately to the Administrator, Director of Nursing, and SW to determine the direction of the investigation. A. First and foremost, the facility will ensure that the Resident receives appropriate immediate medical attention, if necessary, and is also protected from any further harm or potential for harm. The facility's policy titled, Sexuality, Intimacy, and Resident Capacity to Consent, reads in part . Sexual abuse is non-consensual sexual contact of any type with a resident. Sexual abuse includes but is not limited to: -Unwanted intimate touching of any kind especially of breast or perineal area; -All types of sexual assault or battery, such as rape, sodomy, and coerced nudity; -Forced observation of masturbation and/or pornography . -This would include, but is not limited to, nudity, fondling, and/or intercourse involving a resident. Generally, sexual content is nonconsensual if the resident either: -Appears to want the contact to occur, but lacks the cognitive ability to consent; -Does not want the contact to occur. Capacity to Consent: at its most basic level means that a resident has the ability to understand potential consequences and choose a course of action for a given situation. Capacity -All residents are assumed to have capacity until, by process and assessment, they are found to lack capacity. General Procedure . -Determinations of capacity to consent depend on the context of the issue and one determination does not necessarily apply to all decisions made by the resident. For example, the resident may not have the capacity to make decisions regarding medical treatment, but may have the capacity to make decisions on daily activities. R1 is a male resident admitted on [DATE]. Diagnoses include traumatic brain injury, expressive aphasia, and hemiplegia of non-dominant hand following a stroke. R1 has never been married and does not have children. R1 is able to answer questions with one word answers, yes/no, or by using hand gestures. R1's Minimum Data Set (MDS) assessment, completed on 01/03/25, indicated the following: -BIMS=4, indicating severe cognitive impairment -No Behaviors, same as previous MDS -PHQ9, depression screen=0 -Able to propel self in w/c using left arm, able to move about room and facility independently. -Requires mechanical lift for transfers. -Activated Power of Attorney (POA) on 06/25/18. Primary is POA H and secondary POA is Visitor G. POA H and Visitor G are husband and wife. Of note, R1 did not have a sexual intimacy assessment on admission or prior to incident on 2/27/25. R1's history explained R1 and Visitor G have been friends since 1st grade and served in the Army together. Facility sign-in log indicated Visitor G visited R1 primarily on weekends, and Visitor G had visited approximately four times since January. Staff reported no previous concerns during Visitor G's visits to the facility. On 02/27/25 at 11:45 AM, the facility submitted an Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report to the State Agency reporting the following: On 02/27/25 at approximately 10:15 AM, CNA C was walking past R1's door and noticed the bathroom door was open and R1 was in his wheelchair (w/c) in the doorway of the bathroom, the wheels of his w/c were partially exposed, and extending past the open bathroom door. CNA C went into R1's room to see if he needed assistance. CNA C observed R1 and Visitor G in R1's bathroom. Visitor G was standing, his pants and underwear were pulled down around his knees, exposing his erect penis, hands/arms were at his sides, and he was not touching R1. R1 was touching Visitor G's penis with his left hand. When R1 and Visitor G became aware CNA C was observing this, R1 removed his hand and Visitor G pulled his pants up. R1 began backing out of the bathroom, into his room. CNA C left R1's room to report the incident. CNA C reported this to Social Services Director (SSD) D, who was at the nurse's station. SSD D and CNA C returned to R1's room approximately 30 seconds after the incident was witnessed. Visitor G was sitting on R1's bed fully clothed and R1 was sitting in his w/c next to the bed. R1 did not appear agitated, frightened, or upset. CNA C and SSD D reported the incident to Director of Nursing (DON) B. Housekeeping staff was present in the hallway and reported not hearing anything abnormal coming from R1's room. On 02/27/25, the facility conducted an interview with R1 directly after the incident. R1 reported Visitor G was his friend. The following questions were asked: -Were you forced to do anything against your will? R1, No. -Do you have a sexual relationship with Visitor G? R1, No. -Do you like Visitor G being here? R1, Yes. -Do you feel safe here? R1, Yes. -Did Visitor G force you to touch his penis? R1, No. R1's care plan was updated on 02/27/25, to include: Sexual Abuse Incident. Interventions: 30-minute checks as needed. Assess for injury, treatments as indicated/ordered. Continue to observe and report any changes. Visitor G is not allowed at the facility or to have contact with the resident. If Visitor G is on facility grounds, assure resident safety, call 911, and refer to printed picture for identification (ID) if needed. SSD D evaluated R1 for capacity to consent on 2/27/25 and determined R1 was unable to consent. The facility completed the following monitoring of R1: -Primary provider visited R1 on 02/28/25, no psychological or emotional concerns noted. -Monitor of meal and fluid intake. Monitor weight. (Note, R1 had both an insignificant weight loss and gain related to fluid accumulation, however not related to meal intake.) -Increased 1:1 activity in room from 3 days/week to 6 or 7 days/week. -Behavior monitoring every shift. Change in daily routine, change in mood, weepiness, withdrawn. -Sleeping patterns. -SSD D visiting with R1 weekly and completing depression screening PHQ9 weekly. Depression screening scores have remained at 0. -Telehealth for counseling, weekly. -03/03/25, care conference with corporate guardian. On 03/06/25, the facility submitted a Misconduct Incident Report, stating the results of the investigation. The facility was unable to establish a prior sexual relationship between R1 and Visitor G. R1 did not show any evidence of physical or psychosocial harm. R1's review of behaviors, meals, sleeping patterns, and activities attendance remained normal. The facility confirmed the sexual conduct between R1 and Visitor G did occur and R1 did not have the capacity to consent. The facility's investigation identified CNA C did witness the incident and left R1's room to report the incident, leaving R1 and Visitor G alone in R1's room. On 03/17/25 at 10:00 AM, Surveyor interviewed R1 in his room. R1 was neat and clean and indicated no distress. Surveyor asked R1 if staff were taking good care of him. R1 laughed and stated, yes. R1 used his left hand to open dresser drawer and remove a hat and a photo album. R1 showed Surveyor pictures from album, and he seemed to enjoy this. R1 pointed at a picture of a young, tall, thin man. R1 laughed and pointed at himself and said, Me. R1 was not able to tell Surveyor when the picture was taken or how old he was in the picture. R1 stated he was not going to go to any of the facility activities on this date. R1 reported he feels safe at the facility. R1 reported knowing Visitor G. R1 stated no, when Surveyor asked R1 if he missed visiting with Visitor G. When asked if he remembered the incident when Visitor G visited, he said no and went back to showing Surveyor pictures in the book. R1 gave no indications of fear, distress, or anxiety during the interview. On 03/17/25, Surveyor interviewed R2, R3, and R4. There were no concerns prompted from the interviews. On 03/17/25, Surveyor interviewed housekeeping staff, Licensed Practical Nurse (LPN) E, CNA F, DON B, SSD D, Assistant Director of Nursing (ADON) I. Interviews confirmed no changes in R1's daily routine, no physical or psychological changes, and no changes in activity attendance. Staff verified reeducation related to abuse, and were able to identify Visitor G is not to visit facility, and printed pictures of Visitor G were available to staff. On 03/17/25, Surveyor was unable to secure a law enforcement report of the incident, as the report could not be released related to law enforcement's pending case and investigation of the incident. The facility's failure to protect vulnerable residents from abuse created a reasonable likelihood for serious harm, thus leading to a finding of immediate jeopardy. The immediate jeopardy was removed on 02/28/25 when staff were educated on the need to immediately protect residents from suspected abuse. The immediate jeopardy was corrected on 02/28/25 after the facility completed the following: -All staff education on abuse and ensuring residents are protected from further abuse. -Staff and resident interviews. -Law Enforcement was contacted and presented to the facility. Law enforcement ensured Visitor G was removed from the facility. -Ombudsman was present in the facility at the time of the incident. -Emergency guardianship was requested on 2/27/25 and granted on 2/28/25. -Immediate education to all staff on Abuse, Capacity to Consent, and Visitor Restriction occurred on 2/27/25 and 02/28/25. Pictures of Visitor G were placed in shift report books, for staff identification of Visitor G. -Facility staff interviewed 47 residents on 2/27/25, with no concerns prompted from the interviews. -Facility staff interviewed 89 staff on 02/27/25, with no concerns prompted from the interviews. -Incident reviewed at ad hoc Quality Assurance and Performance Improvement (QAPI) on 2/27/25, The facility will conduct monthly QAPI and review monitoring of R1, changes, and interventions. R1's care plan will be updated based on monthly QAPI reviews Based on this determination, the citation F600 is issued as past noncompliance.
Dec 2024 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to identify and eliminate all known and foreseeable accid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to identify and eliminate all known and foreseeable accident hazards in the resident's environment. This had the potential to affect 1 of 3 residents (R), R26, reviewed for accidents. Findings: The facility policy titled, Waste Disposal, revised March 2024 stated in part: 1 c. Immediately after use, sharps shall be disposed of in closable, puncture resistant, disposable containers that are leak-proof on the sides and bottom and are labeled or color-coded. R26 was admitted to the facility on [DATE] with a brief interview of mental status (BIMS) score of 3 out of 15 which indicated severe cognitive impairment. R26 had diagnoses that included dementia and sleep disorder. On 12/09/24 at 10:17 AM, Surveyor observed R26 had a lab draw needle left on bed with a dry gauze pad next to her in the bed. This sharp needle has the potential to cause an injury or accident for R26. On 12/09/24 at 10:24 AM, Surveyor asked Certified Nursing Assistant (CNA) C about this needle. CNA C replied, I don't know if she was supposed to have lab work, but I will get the nurse for you. On 12/09/24 at 10:26 AM, Registered Nurse (RN) D entered the room. Surveyor asked about the needle lying on the bed. RN D replied, I don't know if [R26] had a lab. I know that I didn't draw her blood, but I will remove it. Surveyor asked RN D to find out who drew the lab. On 12/09/24 at 10:29 AM, RN D returned to inform Surveyor that Assistant Director of Nursing (ADON) E was here and drew blood I think about an hour ago. Surveyor asked RN D to find out what time the blood draw occurred. RN D replied, I will, sure. On 12/09/24 at 10:31 AM, RN D returned and informed Surveyor that at 9:40 AM the lab was drawn. On 12/10/24 at 10:35 AM, Surveyor asked ADON E about the needle found in the bed next to R26. ADON replied, I cannot believe that I did that because I am very meticulous about those things. Surveyor asked ADON E to simulate a lab draw on a resident: I would verify the order. 1) Hand hygiene 2) Explain procedure to resident and verify it is ok to do. 3) Put on gloves 4) Set up needle in needle protector device. 5) Pull tape onto left gloved hand. 6) Bevel up, venipuncture 7) Remove blood tube from needle protector device. 8) Recap with protector device. 9) Dispose of needle 10) Remove gloves and perform hand hygiene. On 12/10/24 at 11:36 AM, Surveyor asked ADON E, Was that the needle you used to draw the resident's blood that morning, the one lying next to her? ADON replied, Yes. On 12/10/24 at 12:37 PM, Surveyor asked Director of Nursing (DON) B, What should [ADON E] have done with the needle after the blood draw to keep [R26] safe? DON B replied that ADON E should have disposed of the needle.
Nov 2023 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not provide the necessary services in accordance with curren...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not provide the necessary services in accordance with current standards of practice for 1 of 1 residents (R13) with urinary catheter in attempts to prevent urinary tract infection. R13's catheter bag was observed lying directly on a floor mat below his bed. The catheter was not covered. The resident room floor mat is presumed dirty. This practice has the potential to cause infection. This is evidenced by: Surveyor reviewed facility policy entitled Catheter Care, Urinary, revised August 2022, which states, The purpose of this procedure is to prevent urinary catheter-associated complications, including urinary tract infections. Under the policy section, General Guidelines the policy states .be sure the catheter tubing and drainage bag are kept off the floor if able. R13 was admitted to facility on 04/23/19 and has diagnoses that includes Benign Prostatic Hyperplasia (BPH) (age-associate prostate gland enlargement that can cause urination difficulty) and urinary retention. R13's most recent annual Minimum Data Set (MDS) dated [DATE] notes R13 had an indwelling catheter and is dependent on toileting. R13's care plan indicates: Problem: CATHETER: Impaired elimination: urinary as evidenced by need for a catheter: due to BPH with dx urinary retention, with potential for Urinary Tract Infection (UTI) due to same. Manifested by potential for s/s of UTI: fever, chills, cloudy malodorous urine, abdominal pain or distention, hematuria, change in mental status, malaise. Created on 12/11/2019. Approach: Attach drainage bag to the bedframe when in bed. Do not lay on the floor. Problem: Potential for recurrent Methicillin-resistant Staphylococcus aureus (MRSA) UTI related to history of MRSA urinary tract infection. Manifested by MRSA positive urine culture and sensitivity, cloudy urine, malodorous urine, fever, mental status change, blood in urine, concentrated urine. Created 12/11/2019 and revised on 08/23/23. Approach: Assure appropriate infection control/isolation procedures are initiated and followed. On 11/06/23 at 12:43 PM, Surveyor observed R13's catheter bag lying on floor mat on the left side of the bed. No protective covering was between the catheter bag and the dirty floor mat. On 11/07/23 at 7:04 AM, Surveyor observed R13's catheter bag lying on floor mat on the left side of the bed. No protective covering was between the catheter bag and the dirty floor mat. On 11/08/23 at 9:07 AM, Surveyor interviewed Certified Nursing Assistant (CNA) E about catheter drainage bag care and placement. CNA E stated that R13's catheter bag should be in a protective covering either when in bed or chair. CNA E confirmed awareness of no protective covering on the urinary bag as the catheter bag lay on the floor mat. On 11/08/23 at 9:26 AM, Surveyor interviewed Director of Nursing (DON) B regarding expectation regarding placement of a catheter drainage bag. DON B stated expectation would be to have the drainage bag in a protective covering not touching the floor and secured to the bed or wheelchair as R13 is at risk for UTI.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environm...

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Based on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Staff did not perform or offer resident hand hygiene prior to meal service for 7 of 7 residents (R) R1, R2, R10, R13, R15, R30, and R56 who eat independently in their room. Staff did not perform sanitizing of durable medical equipment to prevent the spread of infection when warranted between resident transfers potentially affecting all 5 residents (R) R9, R10, R13, R15 and R30 who require a mechanical lift for transfers on the 300 wing. Example 1 Surveyor requested policy on resident hand prior to meal and received the policy dated March 2022, entitled Assistance with Meals, which did not include resident hand hygiene. On 11/06/23 at 12:57 PM, Surveyor observed staff deliver meal trays to residents R1, R2, R10, R13, R15, R30, and R56 who eat in in their room. No observation of offering or providing resident hand hygiene was observed. On 11/07/23 at 7:43 AM, Surveyor observed staff deliver breakfast trays to residents who eat in their room. No observation of offering or providing resident hand hygiene was observed. On 11/07/23 at 7:48 AM, Surveyor interviewed R56, who stated they were not offered hand hygiene prior to eating. On 11/07/23 at 7:51 AM, Surveyor interviewed R2, who stated they were not offered hand hygiene prior to eating. On 11/07/23 at 8:05 AM, Surveyor interviewed Certified Nursing Assistant (CNA) D, who indicated hand hygiene was not offered to any residents who eat independently prior to receiving meal tray on 11/06/23 and 11/07/23. On 11/08/23 at 9:26 AM, Surveyor interviewed Director of Nursing (DON) B regarding expectation regarding resident hand hygiene prior to meal. DON B stated expectation would be to offer hand hygiene to resident prior to eating. Example 2 Surveyor requested policy on sanitizing of mechanical lifts and received the undated facility policy entitled, Lifting, Machine, using a Mechanical lift, which states .Lift Care: disinfect lift surfaces. On 11/07/23 at 6:52 AM, Surveyor observed (CNA) E remove mechanical lift from a locked room labeled Soiled Utility and with assistance of CNA D, transferred R19 with the mechanical lift and returned the mechanical lift back to soiled utility room. Surveyor observed no disinfection of the mechanical lift, which had a bag hanging from the lift containing disinfecting wipes. On 11/08/23 at 6:50 AM, Surveyor observed CNA D remove mechanical lift from R10's room and returned the lift to the soiled utility room. Surveyor observed no disinfection of the mechanical lift, which had a bag hanging from the lift containing disinfecting wipes. On 11/08/23 at 11:03 AM, Surveyor observed CNA D remove the mechanical lift out of the soiled utility room and bring the mechanical lift to R9's room. CNA D transferred R9 from bed to wheelchair. Surveyor observed no disinfection of the mechanical lift, which had a bag hanging from the lift containing disinfecting wipes. On 11/08/23 at 11:05 AM, Surveyor observed the soiled utility room noting bins of soiled linens, containers carrying soiled resident clothing, a shower chair and wash basins. All of these soiled items are in close contact with the mechanical lift. On 11/08/23 at 11:16 AM, Surveyor interviewed CNA E, regarding sanitizing of mechanical lifts. CNA E stated she was taught to sanitize lift after use. On 11/08/23 at 11:29 AM, Surveyor interviewed DON B regarding sanitizing of mechanical lifts and storing of mechanical lifts in soiled utility room. DON B stated that staff never store mechanical lifts in soiled utility room and would expect that the soiled utility room is not used for storage of mechanical lifts. DON B stated the expectation would be to sanitize the lift prior to transferring a resident after removing the mechanical lift from the soiled utility room. DON B confirmed there are a total of 5 residents, R9, R10, R13, R15 and R30 on the 300 wing who use the mechanical lift. On 11/08/23 at 11:43 AM, Surveyor interviewed CNA D and CNA E who confirmed that it is not usual practice to store mechanical lifts in soiled utility room and confirmed that neither had completed any sanitization of mechanical lifts during observations.
Oct 2022 1 deficiency
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0886 (Tag F0886)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not conduct testing of facility staff that is consistent with current sta...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not conduct testing of facility staff that is consistent with current standards of practice for conducting COVID-19 testing. This had the potential to affect all 59 residents. Facility failed to test symptomatic staff or document testing results for the COVID-19 virus for 16 of 19 staff members on the line list that were reviewed. This is evidenced by the following: On 10/26/22, Surveyor reviewed the facility employee vaccine matrix. The facility had a total of 84 employees including the contracted therapy staff, with 66 of those employees vaccinated and 18 with exemptions for a total of 78.6% vaccinated. The community transmission rate was Substantial. The community transmission rate was high and has been at a high rate from 5/9/22 until 8/29/22. It was at a Substantial rate from 9/5/22-9/26/22 and High again from 10/3/22-10/10/22. On 10/26/22, Surveyor reviewed the line list for employees who call into the facility with signs and symptoms of COVID-19. The line list consisted of 19 entries. The entries dated from 5/6/22 until 10/11/22 The date of onset of symptoms is listed. The symptoms were noted to be headache, vomiting, fever, body aches, nasal congestion, cough, with 3 listed as having other symptoms of which are not made evident. On 10/26/22, Surveyor reviewed the facility policy titled COVID Prevention and Response. Under the subtitle of Policy Explanation and Compliance Guidelines. There the policy lists the S/S of COVID-19. These are listed as fever, chills, cough, shortness of breath, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting and diarrhea. The policy also states that Anyone with even mild symptoms of COVID-19, regardless of vaccination status, should receive a viral test for SARS-Co V-2 as soon as possible. On 10/26/22, Surveyor reviewed a policy titled COVID-19/ Testing/Villa [NAME]. Under subtitle Policy Explanation and Compliance Guidelines it states, Anyone with even mild symptoms of COVID-19 regardless of vaccination status, should receive a viral test as soon as possible. Under the subtitle Testing of Staff and Residents with COVID 19 Symptoms and Signs it states, Staff with signs and symptoms of COVID-19, regardless of vaccination status, will be tested as soon as possible and are expected to be restricted from the facility pending the results of COVID-19 testing. On 10/26/22, Surveyor reviewed the CMS (Centers for Medicare and Medicaid Services) Memo QS0-20-38. The memo states the following: Facilities must demonstrate compliance with the testing requirements. To do so, facilities should do the following: For symptomatic residents and staff, document the date(s) and time(s) of the identification of signs or symptoms, when testing was conducted, when results were obtained, and the actions the facility took based on the results. On 10/26/22 at approximately 12:30PM, Surveyor interviewed Director of Nursing (DON) B who is also the facility's IP (Infection Preventionist). Surveyor spoke to DON B regarding testing of staff who were on the staff line list for surveillance but did not have testing dates or results listed. DON B stated that they don't keep track of negative test results. When asked how they would know if staff had tested prior to starting a work shift if it is not documented, DON B stated they did not have an answer for that. Surveyor pointed out the staff on the line list who had reported symptoms consistent with COVID 19 to DON B and inquired as to why they were not tested. DON B indicated that they did not test those with just a headache. DON B stated they are not documenting negative results for employees even though they are tested. The facility was not testing or documenting those who had signs and symptoms of COVID 19 thus putting residents and staff at risk for contracting the virus.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Wisconsin facilities.
  • • 38% turnover. Below Wisconsin's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 1 life-threatening violation(s). Review inspection reports carefully.
  • • 5 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • Grade F (33/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Villa Maria Health And Rehab Ctr's CMS Rating?

CMS assigns VILLA MARIA HEALTH AND REHAB CTR an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Wisconsin, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Villa Maria Health And Rehab Ctr Staffed?

CMS rates VILLA MARIA HEALTH AND REHAB CTR's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 38%, compared to the Wisconsin average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Villa Maria Health And Rehab Ctr?

State health inspectors documented 5 deficiencies at VILLA MARIA HEALTH AND REHAB CTR during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 4 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Villa Maria Health And Rehab Ctr?

VILLA MARIA HEALTH AND REHAB CTR is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 70 certified beds and approximately 55 residents (about 79% occupancy), it is a smaller facility located in HURLEY, Wisconsin.

How Does Villa Maria Health And Rehab Ctr Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, VILLA MARIA HEALTH AND REHAB CTR's overall rating (2 stars) is below the state average of 3.0, staff turnover (38%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Villa Maria Health And Rehab Ctr?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the substantiated abuse finding on record.

Is Villa Maria Health And Rehab Ctr Safe?

Based on CMS inspection data, VILLA MARIA HEALTH AND REHAB CTR has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Wisconsin. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Villa Maria Health And Rehab Ctr Stick Around?

VILLA MARIA HEALTH AND REHAB CTR has a staff turnover rate of 38%, which is about average for Wisconsin nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Villa Maria Health And Rehab Ctr Ever Fined?

VILLA MARIA HEALTH AND REHAB CTR has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Villa Maria Health And Rehab Ctr on Any Federal Watch List?

VILLA MARIA HEALTH AND REHAB CTR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.