CROWNE HEALTH CARE OF SPRINGHILL

3712 DAUPHIN ST, MOBILE, AL 36608 (251) 304-3013
For profit - Corporation 46 Beds CROWNE HEALTH CARE Data: November 2025
Trust Grade
80/100
#47 of 223 in AL
Last Inspection: January 2020

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

Crowne Health Care of Springhill has a Trust Grade of B+, indicating it is above average and recommended for families considering care options. It ranks #47 out of 223 facilities in Alabama, placing it in the top half, and #6 out of 16 in Mobile County, meaning only five other local options are better. However, the facility's trend is worsening, as it went from no reported issues in 2020 to three concerns noted in 2023. Staffing is a strength with a 4-star rating and good RN coverage, exceeding that of 91% of Alabama facilities, yet the staff turnover rate is average at 48%. Notably, a recent inspection revealed concerns such as not properly dating food items in the kitchen and failing to notify a physician when a resident left the facility against medical advice, which could impact resident safety. Overall, while there are strengths in staffing and recommendations, families should be aware of these identified weaknesses.

Trust Score
B+
80/100
In Alabama
#47/223
Top 21%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
0 → 1 violations
Staff Stability
⚠ Watch
48% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Alabama facilities.
Skilled Nurses
✓ Good
Each resident gets 66 minutes of Registered Nurse (RN) attention daily — more than 97% of Alabama nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★☆
4.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2020: 0 issues
2023: 1 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, fire safety.

The Bad

Staff Turnover: 48%

Near Alabama avg (46%)

Higher turnover may affect care consistency

Chain: CROWNE HEALTH CARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 3 deficiencies on record

Jul 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident record review, interviews, review of a facility policy titled AGAINST MEDICAL ADVICE (AMA), and review of a fa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident record review, interviews, review of a facility policy titled AGAINST MEDICAL ADVICE (AMA), and review of a facility policy titled Notification of Change of Condition of a Resident the facility failed to ensure the Physician was notified when Resident Identifier (RI) #1 left the facility AMA. This had the potential to affect RI #1, one of three sampled residents. Findings include: A review of a facility policy titled AGAINST MEDICAL ADVICE with a last review date of 10/2022, revealed: . POLICY: AGAINST MEDICAL ADVICE (AMA) . C: Sign Out AMA PURPOSE: To provide consistent guidelines for staff to follow under applicable circumstances . PROCEDURES: . 2- Notify the physician and follow any instructions/orders given. A review of a facility policy titled Notification of Change of Condition of a Resident, with a revised date of 09/2011 revealed: . Purpose: To ensure resident's rights and continuity of care by identifying and reporting a Significant Change in Physical, Mental and Psychosocial well being. Procedure: Notify the Physician of status change. RI #1 was admitted to the facility on [DATE] with a diagnosis of Aftercare Following Joint Replacement Surgery and Right Artificial Knee. RI #1's Departmental Notes documented the following: . 11/25/2022 12:40 PM . Nursing Note . admitted to room . and . Patient left AMA @ 2200 hours (at 10:00 PM) . Patient transported from facility via wheelchair by personal vehicle. An interview was conducted via phone on 07/06/2023 at 12:06 PM with Employee Identifier (EI) #3, Registered Nurse. EI #3 was the nurse for RI #1 on 11/25/2022 at 10:00 PM. EI #3 was asked about RI #1 leaving AMA. EI #3 said, a family member came to the facility and was going to take RI #1 home. EI #3 said, she called the Director of Nursing (DON) to let her know. On 07/06/2023 at 4:28 PM a follow up interview was conducted with EI #3, and she was asked who she should have notified about RI #1 leaving AMA, and she answered, the Medical Director. EI #3 was asked what the facility policy was for notification. EI #3 said, when there was a change in status of any kind, they were to notify the Doctor. EI #3 was asked what the concern was of not notifying the Doctor when there was a change. EI #3 said, so the doctor could give further orders. An interview was conducted on 07/06/2023 at 5:01 PM with EI #2, the Director of Nursing. EI #2 was asked who should the nurse notify if a resident leaves AMA. EI #2 said, the Physician. EI #2 was asked what the concern was of not notifying the Physician of a resident leaving AMA. EI #2 said the doctor needed to be notified in case further orders needed to be given. An interview was conducted via phone on 07/06/2023 at 5:47 PM with EI #1, the Medical Director. EI #1 was asked when he was notified of RI #1 leaving AMA. EI #1 said, he was not notified. EI #1 was asked when he should have been notified of RI #1 leaving AMA. EI #1 said, when the resident left. EI #1 was asked why he should have been notified of RI #1 leaving AMA. EI #1 said, they might could have done something.
Nov 2018 1 deficiency
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected most or all residents

Based on observation, interview, review of a facility policy titled, Waste Disposal and review of the, 2017 Food Code , the facility failed to maintain the areas surrounding the dumpster in a conditio...

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Based on observation, interview, review of a facility policy titled, Waste Disposal and review of the, 2017 Food Code , the facility failed to maintain the areas surrounding the dumpster in a condition free of debris to prevent insect and rodent attraction. This deficient practice had the potential to affect all 18 residents residing in the facility. Findings Include: A review of an undated facility policy titled, Waste Disposal, documented: POLICY: To provide a safe sanitary environment . PROCEDURE: .8. Garbage dumpster's are to be leak proof, cleaned around . at all times . The 2017 Food Code by the United States Public Health Service (USPHS) and the Food and Drug Administration (FDA) included the following: . 5-501.15 Outside Receptacles . (B). Receptacles and waste handing units for REFUSE .shall be installed so that accumulation of debris and insect and rodent attraction and harborage are minimized and effective cleaning is facilitated around and .under the unit . On 11/ 06/18 at 3:52 p.m., the surveyor observed the dumpster area with EI (Employee Identifier) #1, Dietary Manager. The surveyor observed debris around the dumpster to include wrappers, plastic clear cups, clear top lids and medication cups on the ground around the dumpster. EI #1 was asked to describe what was on the ground around the dumpster. EI #1 said, Wrappers, clear cups, lids, other paper and trash. EI #1 was asked if debris should be on the ground around the dumpster area. EI #1 said, No it should not be there. EI #1 was asked who was responsible for ensuring the dumpster area was free of debris. EI #1 said, It ultimately falls on me. EI #1 was asked what was the potential harm with debris on the ground around the dumpster area. EI #1 said, It could cause rodents.
Oct 2017 1 deficiency
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0371 (Tag F0371)

Could have caused harm · This affected most or all residents

Based on observations, an interview, a review of a facility document titled, Mighty Shakes, and a review of policy and procedures titled, Mighty Shake Policy and Procedure and Use of Leftovers, the fa...

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Based on observations, an interview, a review of a facility document titled, Mighty Shakes, and a review of policy and procedures titled, Mighty Shake Policy and Procedure and Use of Leftovers, the facility failed to ensure: 1. two mighty shakes were not observed in the walk-in cooler without a thaw date or a use by date and 2. a baking sheet with twenty-five raw strips of bacon were not observed in the walk-in cooler with a use by date of 10/15/2017 on the initial tour of the kitchen on 10/17/2017. This was observed on one of three survey days and had the potential to affect all fifteen residents receiving meals from the kitchen. Findings Include: 1. A review of a document titled Mighty Shakes, revealed: Mighty Shakes, . Special Notes No preparation necessary. Just simply thaw and serve. Has a refrigerated shelf life of 14 days (unopened) . A review of a policy titled, MIGHTY SHAKE POLICY AND PROCEDURE, dated 12/04/2012, revealed: MIGHTY SHAKES are to be dated when removed from the freezer and placed in the cooler. This date becomes the THAW DATE, which will be identified by a colored sticker (other than white). date with a thaw date and the expiration date which is 14 days from the thaw date. An observation was made on 10/17/2017 at 3:56 p.m. on the initial tour of the kitchen. Upon entering the walk-in cooler, there was a serving tray with eight thawed mighty shakes. Two of the eight mighty shakes had no thaw date or use by date on them. 2. A review of a policy titled, Use of Leftovers, revealed: Policy: Excessive leftovers should be avoided. Leftovers will be properly handled and used or discarded as appropriate. Procedure: . 2. Leftovers will be covered, labeled, and dated; then stored . 5. Any food that is leftover will be handled . and may be used as follows : . Use leftovers within 3 days or discard . An observation was made on 10/17/2017 at 3:56 p.m. on the initial tour of the kitchen. While in the walk-in cooler, a baking sheet was observed on a stackable food cart. The surveyor observed 25 raw strips of bacon on the baking sheet. The cover over the bacon was dated with a use by date of 10/15/2017. On 10/19/2017 at 2:50 p.m., an interview was conducted with EI (Employee Identifier) #1, the Dietary Manager. EI #1 was asked what the facility policy and procedure was regarding dating Mighty Shakes when thawed. EI #1 replied they were good for two weeks from the thaw date. EI #1 said they were thawed by running cool water over them until thawed, then a thaw date and a used by date were to be written on them and they were to be placed in the cooler. EI #1 was asked what was found in the walk-in cooler on 10/17/2017. EI #1 replied two undated Mighty Shakes. EI #1 was asked what else was found in the walk-in cooler. EI #1 replied raw bacon dated for the 15th, the discard date. EI #1 was asked what the potential concern was for the above two items identified in the walk-in cooler. EI #1 replied it could make the population sick, the residents or the staff.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (80/100). Above average facility, better than most options in Alabama.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Alabama facilities.
  • • Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Crowne Health Care Of Springhill's CMS Rating?

CMS assigns CROWNE HEALTH CARE OF SPRINGHILL an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Alabama, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Crowne Health Care Of Springhill Staffed?

CMS rates CROWNE HEALTH CARE OF SPRINGHILL's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 48%, compared to the Alabama average of 46%.

What Have Inspectors Found at Crowne Health Care Of Springhill?

State health inspectors documented 3 deficiencies at CROWNE HEALTH CARE OF SPRINGHILL during 2017 to 2023. These included: 3 with potential for harm.

Who Owns and Operates Crowne Health Care Of Springhill?

CROWNE HEALTH CARE OF SPRINGHILL is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CROWNE HEALTH CARE, a chain that manages multiple nursing homes. With 46 certified beds and approximately 43 residents (about 93% occupancy), it is a smaller facility located in MOBILE, Alabama.

How Does Crowne Health Care Of Springhill Compare to Other Alabama Nursing Homes?

Compared to the 100 nursing homes in Alabama, CROWNE HEALTH CARE OF SPRINGHILL's overall rating (4 stars) is above the state average of 3.0, staff turnover (48%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Crowne Health Care Of Springhill?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Crowne Health Care Of Springhill Safe?

Based on CMS inspection data, CROWNE HEALTH CARE OF SPRINGHILL has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Alabama. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Crowne Health Care Of Springhill Stick Around?

CROWNE HEALTH CARE OF SPRINGHILL has a staff turnover rate of 48%, which is about average for Alabama nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Crowne Health Care Of Springhill Ever Fined?

CROWNE HEALTH CARE OF SPRINGHILL has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Crowne Health Care Of Springhill on Any Federal Watch List?

CROWNE HEALTH CARE OF SPRINGHILL is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.