PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER

12072 TRASK AVE., GARDEN GROVE, CA 92843 (714) 534-1942
For profit - Limited Liability company 99 Beds Independent Data: November 2025
Trust Grade
80/100
#156 of 1155 in CA
Last Inspection: May 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Pacific Haven Subacute and Healthcare Center has a Trust Grade of B+, which means it is recommended and above average in quality. It ranks #156 out of 1,155 facilities in California, placing it in the top half of the state, and #11 out of 72 in Orange County, indicating that only ten local options are better. Unfortunately, the facility's performance is worsening, with issues increasing from 4 in 2024 to 19 in 2025. Staffing is a strong point, rated at 4 out of 5 stars, with a turnover rate of 33%, which is below the state average of 38%. Notably, the facility has had no fines, reflecting good compliance with regulations. However, there have been specific concerns raised in inspections. For instance, the facility failed to ensure that medications were properly stored and labeled, with expired supplies left on medication carts. Additionally, one resident's closet was found unclean, with personal items stored improperly, raising contamination risks. There were also issues with staff not following proper hand hygiene protocols while handling food, potentially affecting many residents. While there are strengths in staffing and compliance history, these recent findings indicate areas that need immediate improvement.

Trust Score
B+
80/100
In California
#156/1155
Top 13%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
4 → 19 violations
Staff Stability
○ Average
33% turnover. Near California's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most California facilities.
Skilled Nurses
✓ Good
Each resident gets 70 minutes of Registered Nurse (RN) attention daily — more than 97% of California nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
33 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 4 issues
2025: 19 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (33%)

    15 points below California average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 33%

13pts below California avg (46%)

Typical for the industry

The Ugly 33 deficiencies on record

Jun 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0805 (Tag F0805)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review,and facility P&P review, the facility failed to ensure one of six sampled...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review,and facility P&P review, the facility failed to ensure one of six sampled residents reviewed for dining (Resident 1) received food prepared in a form to meet the resident's individual dietary needs. * The facility failed to ensure Resident 1 was provided with the chopped vegetables as per the physician's diet order. This failure had the potential for Resident 1 not liking the food based on the dietary modification and could affect the resident's quality of life. Findings: Review of the facility's P&P titled Nutrition Management of Dysphagia dated 2023 showed in the section for dysphagia mechanical diet, all cooked vegetables should be chopped approximately half inch and cooked, soft to a mashable texture. Medical record review for Resident 1 was initiated on 6/12/25. Resident 1 was admitted to the facility on [DATE]. Review of Resident 1's H&P examination dated 5/25/25, showed Resident 1 had the capacity to understand and make decisions. Review of Resident 1's Speech Therapy Treatment Encounter Note dated 6/2/25, showed Resident 1 had mild oropharyngeal dysphagia caused by reduced mastication impacted by reduced dentition and delayed swallow initiation. The Speech Therapy's recommendations showed to continue the mechanical soft, chopped diet for ease of oral phase. Review of Resident 1's Physician Order Summary showed an order dated 6/7/25, for fortified, no added salt diet, mechanical soft texture, thin liquids consistency, chopped meats/veggies, Asian menu, and renal diet. Further review of the physician's order showed restriction to dairy products, tomatoes, bananas, oranges, cantaloupe, and honeydew. Review of Resident 1's admission Record dated 6/12/25, showed Resident 1 had diagnoses which included dysphagia oropharyngeal phase. Review of Resident 1's meal ticket for lunch dated 6/12/24,showed mechanical soft Asian menu, fortified, no added salt, and chopped meat/veggies. On 6/12/25 at 1215 hours, Resident 1 was observed sitting in a wheelchair on the left side of her bed. Resident 1 was observed eating her lunch. Resident 1's food on the tray was a long piece of fish, cooked vegetable including napa cabbage, rice, four oz. of juice, hot ginger tea, and a red velvet cookie. Resident 1 was observed with long pieces of napa cabbage served on her lunch plate, approximately more than 1 inch in size. LVN 2 was called into the room and verified the above observation. LVN 2 verified the meal ticket showed chopped meats and veggies. LVN 2 verified the napa cabbage in Resident 1's lunch tray was big, approximately more than 1 inch and stated it should have been chopped more. LVN 2 stated she would let the dietary supervisor know. On 6/12/25 at 1227 hours, an interview and concurrent medical record review for Resident 1 was conducted with the DSS. The DSS verified the above findings and acknowledged Resident 1 was not served chopped vegetables for her lunch as ordered by the physician. The DSS stated the fish was served soft and was scoopable and did not need to be chopped; however, the vegetables which included the napa cabbage should have been chopped to less than a half inch approximately the size of the thumb nail. The DSS stated she would make sure Resident 1 would be served chopped vegetables and meats. On 6/12/25 at 4:43 hours, a telephone interview was conducted with the Speech Therapist. The Speech Therapist stated chopped meats/vegetables meant the meats and the vegetables should be cut approximately to thumb nail size which was around a half inch. The Speech Therapist was informed of the above findings. The Speech Therapist stated the fish would be flaky in texture when cooked and it did not need to be chopped; however, the cooked vegetable such as cabbage should be chopped to the thumb nail size before serving to the resident. The Speech Therapist stated Resident 1 was able to swallow the regular food; however, for her ease of swallowing Resident 1 should have been served with chopped vegetables as she recommended and as ordered by the physician. On 6/12/25 at 1706 hours, the DON and Administrator were informed and acknowledged the above findings.
May 2025 18 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of 19 final s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of 19 final sampled residents (Resident 30) was safe to self-administer a medication. * There was no assessment or care plan to address Resident 30's self-administration of medications when the resident had two bottles of Alphagan eye drops (medication used to lower high eye pressure) at the bedside and had been self-administered this medication. This failure had the potential to negatively impact the residents' well-being and administer the medications inaccurately. Findings: Review of the facility's P&P titled Self-Administration of Medications (undated) showed each resident will be informed of his/her right to self-administer medication. The residents will be informed that they have a right to self-administer drugs upon admission. Medical record review for Resident 30 was initiated on 4/29/25. Resident 30 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 30's H&P examination dated 2/15/25, showed Resident 30 had the capacity to understand and make decisions. On 4/30/25 at 1443 hours, an observation and concurrent interview was conducted with Resident 30. Two bottles of Alphagan eyedrop were observed in the bedside drawer. Resident 30 stated he had been administering the eyedrop medication since he was admitted to the facility. On 4/30/25 at 1447 hours, an observation and concurrent interview was conducted with LVN 1. LVN 1 verified the two bottles of Alphagan at the bedside and stated medications must have an order. LVN 1 further stated it was not safe for the resident to keep the medications at the bedside. Review of Resident 30's medical record failed to show documented evidence of the following for Resident 30 to safely self-administer medications: - a physician's order for the Alphagan medication; - self-administration assessment of the medication; and - a care plan addressing Resident 30's self- administration of the medication. On 4/30/25 at 1604 hours, an interview and concurrent medical record review for Resident 30 was conducted with the ADON. The ADON was informed of the medication at Resident 30's bedside and stated any medication must have the order, self-administration assessment, and care plan to self-administer a medication. The ADON stated it was not safe to keep the medications at bedside. The ADON verified there were no physician's order, self-administration assessment, and care plan for Resident 30's use of the Alphagan medication. On 4/30/25 at 1608 hours, an interview and concurrent medical record review for Resident 30 was conducted with the DON. The DON was informed and verified the above findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0605 (Tag F0605)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to ensure one of 19 final sampled reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to ensure one of 19 final sampled residents (Resident 78) was free from unnecessary psychotropic medications. * The facility failed to ensure Resident 78's prescription for lorazepam (antianxiety medication) had documentation of the physician's clinical rationale to show when the PRN order was extended beyond 14 days. This failure had the potential to negatively impact the Resident 78's well-being from the continued use of the lorazepam medication. Findings: Review of the facility's P&P titled Psychotropic Medications revised 12/2023 showed the following: - Based on comprehensive assessment, the facility will ensure PRN orders for psychotropic drugs are limited to 14 days. Except for PRN orders for antipsychotic medications, if the attending physician or prescribing practitioner believes that it is appropriate for the PRN psychotropic medication order to be extended beyond 14 days, he or she should document their rationale in the resident's medical record and indicate the duration for the PRN order; and Medical record review for Resident 78 was initiated on 4/29/25. Resident 78 was initially admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 78's H&P examination dated 3/12/25, showed Resident 78 had no capacity to understand and make decisions. Review of Resident 78's medical record showed the following physician's orders for the lorazepam medication: - dated 3/10/25, to administer lorazepam 1 mg via GT every 12 hours as needed for anxiety manifested by hyperventilation; - dated 3/14/25, to administer lorazepam 1 mg via GT every 12 hours as needed for anxiety manifested by hyperventilation for 14 days, until 3/24/25; - dated 4/1/25, to administer lorazepam 1 mg via GT every 12 hours as needed for anxiety manifested by hyperventilation. This order was completed on 4/8/25; - dated 4/9/25, to administer lorazepam 1 mg via GT every 12 hours as needed for anxiety manifested by hyperventilation for 14 days. This order was completed on 4/23/25; and - dated 4/25/25, to administer lorazepam 1 mg via GT every 12 hours as needed for anxiety manifested by hyperventilation for 14 days. This order was to be completed on 5/9/25. Review of Resident 78's MAR for April to May 2025 showed Resident 78 was administered the lorazepam medication on 4/2, 4/3, 4/9, 4/10, 4/11, 4/12, 4/16, 4/17, 4/20, 4/21, and 4/22/25. Further review of Resident 78's medical record did not show documentation of the clinical rationale from the prescribing physician when the use of lorazepam medication was extended and ordered on 4/1 to 4/8/25, on 4/9 to 4/23/25, and on 4/25 to 5/9/25. On 5/2/25 at 0943 hours, an interview and medical record review for Resident 78 was conducted with RN 2. RN 2 verified Resident 78 had the physician's orders for the lorazepam medication, and the initial order was from 3/10 to 3/24/25. RN 2 verified Resident 78 also had the physician's orders for the lorazepam medication on 4/1 to 4/8/25, then 4/9 to 4/23/25, and another current order on 4/25 to 5/9/25. RN 2 was not able to show a documented evidence of the clinical rationale from the physician when the PRN order for the lorazepam medication was renewed after the initial order on 3/10/25.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to develop the comprehensive plans of care to reflect the individual care needs for two of 19 final sampled residents (Residents 14 and 78) and one of three residents reviewed for closed records (Resident 8). * The facility failed to develop a care plan to address Resident 78's use of padded side rails. In addition, the facility failed to develop a care plan to address Resident 78's use of IV device. * The facility failed to develop a care plan to address Resident 14's use of the sequential compression device. * The facility failed to develop a care plan for Resident 8's DM. These failures had the potential risk of not providing appropriate, consistent, and individualized care to these residents. Findings: 1. On 4/29/25 at 1056 and 1454 hours, 4/30/25 at 1118 and 1609 hours, 5/1/25 at 0845, 1333, and 1601 hours, and 5/2/25 at 0837 and 0858 hours, Resident 78 was observed in bed with the bilateral padded grab bars elevated. Resident 78 was also observed with an IV site on the right forearm. Medical record review for Resident 78 was initiated on 4/29/25. Resident 78 was readmitted to the facility on [DATE]. Review of Resident 78's Order Summary Report showed the following physician's orders: - dated 4/11/25, to continue use of bilateral assistive bars as enabler for bed mobility and repositioning per resident and resident representative request; - dated 4/26/25, to administer Zosyn (antibiotic) IV solution 3-0.375 gm/50 ml every eight hours for pneumonia for ten days; and - dated 4/26/25, to monitor IV site for continuous and intermittent therapy, site check on the peripheral line to right forearm. Review of Resident 78's plan of care did not show a care plan was developed to address Resident 78's use of the padded side rails. In addition, review of the resident's plan of care did not show a care plan was developed to address Resident 78's IV device. On 5/1/25 at 1336 hours, an observation for Resident 78 and concurrent medical record review was conducted with LVN 3. Resident 78 was observed lying in bed with the bilateral padded side rails and had an IV site on the right forearm. LVN 3 verified Resident 78 had an IV site on the right forearm. On 5/2/25 at 0943 hours, an interview and concurrent medical record review was conducted with RN 3. RN 3 was not able to show a care plan was developed to address Resident 78's use of the IV and padded side rails. On 5/2/25 at 1007 hours, an observation for Resident 78 and concurrent medical record review was conducted with the Subacute Clinical Care Coordinator. Resident 78 was observed lying in bed with bilateral padded side rails and had an IV site on the right forearm. The Subacute Clinical Care Coordinator verified Resident 78 had padded side rails. The Subacute Clinical Care Coordinator stated the padded side rails were requested by the resident and his representative, but there was no documentation of the said request for the padded side rails in Resident 78's medical records. 3. Review of the facility's P&P titled Policy/Procedure- Nursing Administration- Comprehensive Person-centered Care Planning, revised 8/2019 showed it is the policy of this facility that the IDT shall develop a comprehensive person-centered care plan for each resident that includes measurable objectives and timeframes to meet a resident's medical, nursing, mental and psychological needs that are identified in the comprehensive assessment. The IDT team will also develop and implement a baseline care plan for each resident, within 48 hours of admission, that includes minimum healthcare information necessary to properly care for each resident and instructions needed to provide effective and person-centered care that meet professional standards of quality care. Review of the facility's document titled Documentation Content of the Record Set (undated) showed the care plan is the foundation that provides direction to the interdisciplinary team and staff on providing care and treatment to the resident. The care plan should be the central focus for ongoing documentation of the resident's care, condition, and needs. The facility must develop a comprehensive care plan for each resident that includes measurable objectives and timetables to meet a resident's medical, nursing, mental and psychological needs that are identified in the comprehensive assessment. The care plan must describe the services that are to be provided to attain or maintain the resident's highest practicable physical, mental, and psychological well-being; any services that would otherwise be required but are not provided due to the residents' exercise of rights including the right to refuse treatment. The care plan must reflect intermediate steps for each outcome objectives if identification of those steps will enhance the resident's ability to meet his/her objectives. Facility staff will use these objectives to monitor resident progress. Facilities may need to prioritize their care plan interventions. Closed medical record review for Resident 8 was conducted on 5/2/25. Resident 8 was admitted on [DATE], was readmitted on [DATE], and discharged on 4/28/25. Resident 8's diagnoses included Type 2 DM, diabetic chronic kidney disease, and other diabetic ophthalmic (eye) complications. Review of Resident 8's Order Summary Report dated 5/2/25, showed the following orders dated 4/8/25: - Humalog KwikPen subcutaneous solution pen-injector 100 unit/ml (Insulin Lispro). Inject as per sliding scale: if BS level = 70 - 150 mg/dl = 0; 151 - 200 mg/dl = 2 units; 201 - 250 mg/dl = 4 units; 251 - 300 mg/dl = 6 units; 301 - 350 mg/dl = 8 units; 351 - 400 mg/dl = 10 units; and Call MD if BS level < 70 mg/dl or > 400 mg/dl, subcutaneously - Empagliflozin (antidiabetic) oral tablet 25 mg (Empagliflozin) one tablet orally in the morning for DM - Glipizide (antidiabetic) oral tablet 10 mg one tablet orally two times a day for DM with food. Review of Resident 8's MAR for May 2025 showed the following: - Humalog Kwikpen subcutaneous solution pen-injector 100 unit/ml was administered per the sliding scale insulin parameter at 0630, 1130, 1630, and 2100 hours. - Empagliflozin oral tablet 25 mg was administered at 0900 hours. - Glipizide oral tablet 10 mg was administered at 0900 and 1700 hours. Review of Resident 8's plan of care failed to show a care plan was developed for the resident's DM and oral antidiabetic medications. On 5/5/25 at 0837 hours, an interview and concurrent medical record review of Resident 8's care plan was conducted with the ADON and MDS Assistant. The ADON and MDS Assistant verified there was no comprehensive care plan for the resident's DM. 2. Medical record review for Resident 14 was initiated on 4/29/25. Resident 14 was admitted to the facility on [DATE]. Review of Resident 14's H&P examination dated 4/9/25, showed the resident had no capacity to understand and make decisions. Review of Resident 14's Order Summary Report dated 5/1/25, showed a physician's order dated 4/19/25, to apply sequential compression device to the bilateral lower extremities every shift for DVT prophylaxis, on at 2000 hours and off at 0800 hours. Review of Resident 14's plan of care failed to show a care plan to address the use of the sequential compression device. On 5/2/25 at 0956 hours, an interview and concurrent medical record review for Resident 14 was conducted with the ADON. The ADON verified there was no care plan for Resident 14's use of sequential compression device for the bilateral lower extremities. The ADON stated the licensed nurse who noted the order should have entered the order in Resident 14's care plan. On 5/2/25 at 1018 hours, an interview and concurrent medical record review for Resident 14 was conducted with RN 2. RN 2 verified there was no care plan for Resident 14's use of the sequential compression device for the bilateral lower extremities. RN 2 stated Resident 14 needed to be assessed, evaluated, and have a care plan for the sequential compression device. On 5/2/25 at 1456 hours, the DON and Subacute Clinical Coordinator were informed and acknowledged the above findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and medical record review, the facility failed to provide the individualized and ongoing activi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and medical record review, the facility failed to provide the individualized and ongoing activity program to meet the needs and interests for one of two final sampled residents (Resident 78) reviewed for activities. * The facility failed to provide the activities for Resident 78 which met the resident's identified interests such as watching TV. This failure had the potential for Resident 78 to negatively impact the resident's well-being. Findings: On 4/29/25 at 1056 hours, during the initial tour of the facility, Resident 78 was observed awake in bed. The TV was turned off, and there was no other sensory stimulation provided for Resident 78. Medical record review for Resident 78 was initiated on 4/29/25. Resident 78 was readmitted to the facility on [DATE]. Review of Resident 78's Activity Assessment - V2 dated 3/13/25, showed Resident 78's current activity interests included watching TV/movies, keeping up with the news, and listening to music. Review of Resident 78's Care Plan Report showed a care plan problem dated 4/26/25, to address Resident 78's respiratory infection. The interventions/tasks included to monitor for evidence of depression or restlessness related to isolation status, encourage to communicate feelings and/ or activities 1:1 (one staff member to one resident) visits daily and provide with independent activities of choice as able. On 5/1/25 at 1333 hours, Resident 78 was observed awake in bed. The TV was turned off. The TV remote control and the call light were observed placed on top of the resident's abdominal area. When asked what he wanted, Resident 78 attempted to touch and press the TV remote control but was not able to. When asked if he wanted to watch the TV, Resident 78 answered yes. On 5/1/25 at 1336 hours, an observation for Resident 78 and concurrent interview was conducted with LVN 3. Resident 78 was observed awake in bed. LVN 3 asked Resident 3 if he wanted to watch TV and needed help to turned the TV on, Resident 78 answered yes. LVN 3 was observed turning the TV on for Resident 78. On 5/2/25 at 0837 hours, Resident 78 was observed awake in bed. The TV was on; however, there was no sound coming from the TV. The TV remote control was observed on the bedside table and out of Resident 78's reach. When asked if he wanted to have a sound from the TV, Resident 78 nodded. On 5/2/25 at 0843 hours, an interview and concurrent medical record review for Resident 78 was conducted with the Activities Director. The Activity Director stated Resident 78 liked to watch TV and listen to the radio. The Activities Director stated the activities staff visited the resident three to four times per week to provide activities such as bringing the radio to the resident's room so the resident could listen to the music, and the nurses could turn the TV on for the resident. On 5/2/25 at 0858 hours, an observation for Resident 78 and concurrent interview was conducted with the Activities Director. Resident 78 was observed awake in bed. The TV was on; however, there was no sound coming from the TV. The TV remote control was observed on the bedside table and out of Resident 78's reach. The Activities Director verified the above findings. The Activities Director asked Resident 78 if he wanted the TV sound on, Resident 78 put his thumbs up. The Activities Director was observed turning the TV sound on for Resident 78. The Activities Director stated the nurses might have turned the TV on but there was no sound from the TV.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and medical record review, the facility failed to the reported injury was addressed and reporte...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and medical record review, the facility failed to the reported injury was addressed and reported to the resident's responsible party and the physician for one of 19 final sampled residents (Resident 6). This failure posed the risk of Resident 6's injury to worsen. Findings: Medical record review for Resident 6 was initiated on 5/1/25. Resident 6 was readmitted to the facility on [DATE]. Review of Resident 6's H&P examination dated 3/24/25 showed Resident 6's diagnoses included sepsis, Parkinson's Disease, schizophrenia, and dementia. Resident 6 had no capacity to understand and make decisions. On 5/1/25 at 1046 hours, a concurrent observation and interview for Resident 6 was conducted with CNA 1. CNA 1 verbalized Resident 6 was alert but confused and was able to propel himself in his wheelchair. When asked about the skin conditions for Resident 6, CNA 1 verbalized Resident 6 did not have any skin conditions. However, Resident 6 was observed with a red colored circular wound between the first and second fingers of the left hand. The wound measured approximately one-half inch diameter. When asked about this wound, CNA 1 stated sometimes Resident 6 banged his hands against things. On 5/1/25 at 1446 hours, an interview was conducted with LVN 7. When asked about any skin treatments for Resident 6, LVN 7 stated she applied A&D (ointment) daily to Resident 6's skin. Review of Resident 6's plan of care showed a care plan problem addressing Resident 6's skin integrity. The interventions included reporting skin conditions to Resident 6's physician and responsible party. On 5/2/25 at 1400 hours, a follow-up concurrent observation and interview for Resident 6 was conducted with CNA 1. Resident 6 was observed with the same red colored circular wound between the first and second fingers of the left hand. Resident 6 was observed to have hand tremors. When asked about Resident 6's wound, CNA 1 stated she did report the wound to LVN 7 yesterday and was told to leave the wound open to air. On 5/2/25 at 1439 hours, a concurrent interview and medical record review was conducted with LVN 8. When asked about Resident 6's wound, LVN 8 verbalized there was no documentation related to Resident 6's hand wound or any physician's orders to treat the wound. LVN 8 further verified there was no report made to Resident 6's responsible party or physician.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and medical record review, the facility failed to ensure the necessary treatment and services w...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and medical record review, the facility failed to ensure the necessary treatment and services were provided to maintain or improve their ROM functions and prevent further declining of the ROM functions for two of two final sampled residents (Residents 38 and 44) reviewed for ROM functions. * Residents 38 and 44 did not receive the restorative nursing treatment daily as ordered by the physician. This failure posed the risk for the residents to develop complications from immobility and not achieve their highest practicable level of independence. Findings: 1. Medical record review for Resident 38 was initiated on 4/29/25. Resident 38 was readmitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 38's H&P examination dated 12/4/24, showed Resident 38 had functional quadraplegia (paralysis). Resident 38 had the capacity to understand and make decisions. Review of Resident 38's care plan dated 4/30/25, showed Resident 38 was at high risk for decline in functional mobility and further decline in ROM functions due to decreased overall strength with the interventions, such as to provide AAROM exercises to the LUE and RUE every day five times per week as tolerated and PROM exercises to LUE and RUE every day five times per week as tolerated. Review of Resident 38's Order Summary Report for April 2025 showed an order dated 4/30/25, to provide AAROM exercises to LUE and RUE every day five times per week as tolerated; and the RNA order for PROM exercises to the LUE and RUE every day five times per week as tolerated. Review of Resident 38's Restorative Nursing for April 2025 showed the following: - For RNA AAROM exercises to the LUE and RUE every day shift five times per week, the boxes were left blank for 4/18, 4/19, 4/24, and 4/25/25. - For RNA PROM exercise to LLE every day shift five times per week, the boxes were left blank for 4/18, 4/19, 4/24, and 4/25/25. - For RNA PROM exercise to RLE every day shift five times per week, the box was left blank for 4/19/25. Review of Resident 38's RNA Therapy Weekly summary dated 4/15/25, showed the resident's response as cooperative to PROM exercises to the lower extremity and AAROM exercises to the upper extremity. On 4/30/25 at 1430 hours, an interview and concurrent record review was conducted with RNA 1. When asked about the blank spaces on the Restorative Nursing documentation, RNA 1 stated she might have provided exercises that day but did not have the time to document. RNA 1 could not recall which specific days she had worked. RNA 1 stated RNA 2 was assigned to Resident 38 on some days. When asked if Resident 38 had refused RNA exercises, RNA 1 stated the resident did not refuse. RNA 1 acknowledged she should have signed the treatment record once the exercises were completed. RNA 1 stated they were in the process of transitioning to a new computer system, which led to a change in documentation from electronic records to paper records, causing her to forget to document. RNA 1 stated the RNAs were required to document in the RNA Therapy Weekly Summary each week. RNA 1 acknowledged the weekly documentation were missing for the periods 4/1/25 to 4/7/25, and 4/16/25 to 4/23/25, and verified the findings. On 5/5/25 at 0830 hours, an observation and concurrent interview was conducted with Resident 38. Resident 38 was observed sitting in bed. Resident 38 stated he had been receiving RNA exercises three times a week for the past two weeks. Resident 38 stated he did not ask the staff if he missed an exercise session, as he waited for the staff to provide the exercises. Resident 38 expressed a preference for receiving exercises five times per week. Resident 38 stated the RNA provided ROM exercises for both upper and lower extremities. When asked if he had refused these exercises, Resident 38 stated he had not. When asked if the staff had informed him when they were unable to provide RNA exercises on a given day, Resident 38 stated they had not. On 5/5/25 at 1420 hours, an interview and concurrent medical record review was conducted with RNA 2. RNA 2 was asked if he had provided RNA exercises on 4/18, 4/19, 4/24, and 4/25/25. RNA 2 stated he could not recall which day but he had always provided RNA exercises to Resident 38's upper and lower extremities. RNA 2 stated he forgot to sign the documentation because he could not locate the paperwork due to the transition in the documentation process. When asked if Resident 38 had refused RNA exercises, RNA 2 stated he had not. RNA 2 verified the above findings. 2. On 4/29/25 at 1153 hours, and 4/30/25 at 1111 hours, Resident 44 was observed in bed, and both hands were observed contracted. There were no splints observed to both hands. Medical record review for Resident 44 was initiated on 4/29/25. Resident 44 was readmitted to the facility on [DATE]. Review of Resident 44's MDS assessment dated [DATE], showed Resident 44 had severe cognitive impairment and impairment to the upper and lower extremities. The resident was dependent to the facility staff member assistance for self-care and mobility. Review of Resident 44's Order Summary Report showed the following physician's orders: - dated 3/31/25, to continue RNA to apply the left resting hand splint for four hours per day as tolerated for five times a week; - dated 3/31/25, to continue RNA to apply the left elbow splint for four hours per day as tolerated for five times a week; - dated 3/31/25, to continue RNA to apply the left knee splint for four hours per day as tolerated for five times a week; - dated 4/11/25, to continue RNA for PROM exercises to the bilateral lower extremities; and - dated 4/11/25, to continue RNA for PROM exercises to the bilateral upper extremities. On 4/30/25 at 1150 hours, an observation for Resident 44 and concurrent interview was conducted with CNA 4. Resident 44 was observed in bed with no splints on both hands. CNA 4 verified there were no hand, elbow, and knee splints applied to Resident 44. CNA 4 stated the RNAs applied the splint to the residents. When asked to show where the splints were stored when not in use, CNA 4 found the hand splint in the bottom drawer of the resident's nightstand and the knee splint inside the resident's closet. On 5/1/25 at 1600 hours, Resident 44 was observed in bed with no splints applied to both hands. On 5/5/25 at 1330 hours, an observation for Resident 44 and concurrent interview and medical record review was conducted with RNA 1. Resident 44 was observed in bed with no splints applied to the left hand, elbow and knee. RNA 1 verified the above findings. RNA 1 was observed taking out the splint from the bottom drawer of the resident's nightstand and applied to Resident 44. RNA 1 stated the restorative nursing department was responsible for applying and removing the splints and performing PROM exercises to Resident 44. RNA 1 stated they documented the application of the splints and provision of the PROM exercises in the Restorative Nursing form last month; and they started documenting electronically this month. Review of Resident 44's Restorative Nursing form for April 2025 showed the RNAs' initials on the form to show the PROM exercises to the LLE, PROM exercises to the RLE, PROM exercises to the RUE, and the left knee splint, left elbow splint, and left resting hand splint were provided from Sunday to Thursday. However, there were missing staff' initials to show the PROM exercises to the LUE were provided on 4/10, 4/17, and 4/24/25. Review of Resident 44's Documentation Survey Report v2 for May 2025 showed 7.5 minutes were spent providing PROM exercises to the bilateral upper and lower extremities to Resident 44 on 5/1 and 5/4/25. Furthermore, the report showed five minutes were spent providing the splints on the left hand, left elbow, and left knee. Further review of Resident 44's medical record did not show documentation of how many hours Resident 44 had the splints on the left hand, left elbow, and left knee to know how many hours the resident could tolerate the splints. RNA 1 verified the above findings. RNA 1 verified there were missing initials on 4/10, 4/17, and 4/24/25. RNA 1 stated she did not work those days, and the other RNA might have forgotten to write down his initials. RNA 1 further stated they only documented the number of minutes spent on the application of the splints, and not the number of hours Resident 44 had the splints on. RNA 1 failed to show documented evidence how many hours Resident 44 had splints on left hand, left elbow, and left knee. On 5/5/25 at 1412 hours, an interview for Resident 44 was conducted with the Director of Rehabilitation and Assistant Director of Rehabilitation. The Director of Rehabilitation verified the RNAs were only documenting the number of minutes spent on the application of the splints, and not the number of hours the resident had the splints on to know if the resident could tolerate the splints and for how long.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to monitor the onset of weight loss for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to monitor the onset of weight loss for one of three final sampled residents (Resident 25) reviewed for nutrition. * The facility failed to ensure the RD's recommendations were followed up with the physician and addressed in the IDT Nutrition when Resident 25 had a significant weight loss of 11 lbs/11.1% in three months. This failure posed the risk of nutritional interventions not being implemented in a timely manner and potentially could cause the residents to have further weight loss. Finding: Review of the facility's P&P titled Weight Change Protocol dated 2023 showed early identification of a weight problem and possible cause(s) can minimize complications. Assessment of residents experiencing weight changes should be completed in a timely manner. The following Criteria define significant weight or insidious weight changes: - slow and progressive weight change trending away from weight goal. This can refer to weekly or monthly weights. - 3 lbs weight loss or gain in one week or as the facility policy states. - 5 lbs weight loss or gain in one month. - 5.0% weight loss or gain in one month. - 7.5% weight loss or gain in 3 months. - 10% weight loss or gain in 6 months. The facility RD will assess nutritionally diagnosis, suggest interventions, monitor, and evaluate the success of the interventions. Medical Record Review for Resident 25 was initiated on 4/29/25. Resident 25 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 25's Weight Summary showed the following weights: - dated 1/7/25, a weight of 99 lbs - dated 2/4/25, a weight of 92 lbs (weight loss of 7 lbs from 1/7/25) - dated 3/4/25, a weight of 87 lbs (weight loss of 5 lbs/7.5% from 2/4/25) - dated 4/1/25, a weight of 88 lbs (weight loss of 11 lbs /11.1% from 1/7/25) On 5/1/25 at 1136 hours, a concurrent interview and medical record review for Resident 25 was conducted with the ADON. Review of the Resident 25's IDT Nutrition dated 4/7/25, showed a recommendation to provide 2 Cal HN (a high-calorie, protein-dense nutritional formula) 60 ml three times a day, Health shake 4 ounces with lunch and dinner, and pudding at 1400 hours. The ADON failed to show the RD recommendation for the 2 Cal HN was communicated with the physician. The ADON verified Resident 25 was not monitored for the weight loss. On 5/1/25 at 1350 hours, a concurrent interview and medical record review for Resident 25 with the ADON. The ADON stated currently, Resident 25 had a weight loss of 3 lbs from the last recorded weight on 4/1/25. On 5/1/25 at 1401 hours, a concurrent interview and medical record review was conducted with the Food & Nutrition Services Director. The Food & Nutrition Services Director stated Resident 25's weight status should be monitored weekly.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure two of 19 final s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure two of 19 final sampled residents reviewed for enteral services received the appropriate treatment and services. Additionally, the enteral feedings were not properly stored or monitored. * The expired enteral feeding bottles were stored in the subacute storage unit. * The facility failed to ensure Residents 14 and 32's HOB were elevated at a 30 degree angle or above when the residents were receiving the enteral feeding via the GT. These failures posed the risk for complications related to the use of the enteral feeding for the residents. Findings: 1. On 5/1/25 at 1014 hours, a concurrent observation of the subacute storage unit and interview was conducted with Central Supply 1. Central Supply 1 verified four bottles of the enteral feeding formula bottles with a best before date of 4/1/25, and one bottle of enteral feeding with a best before date of March 2025. Central Supply 1 verified the enteral feeding bottles were expired. 3. According to Taylor's Fundamentals of Nursing seventh edition, Nursing Considerations with Tube Feeding, to make sure the resident is as upright as possible during feeding. If the resident is in bed during feedings, elevate the head of the bed at least 30 degrees during feeding and for one hour afterward to prevent reflux and aspiration. Medical record review for Resident 32 was initiated on 4/29/25. Resident 32 was admitted to the facility on [DATE]. Review of Resident 32's H&P examination dated 4/3/25, showed the resident had no capacity to make medical decisions. Review of Resident 32's Order Summary Report showed the following physician's orders: - dated 4/1/25, to elevate the head of the bed at 30 to 45 degrees at all times during feeding; - dated 4/25/25, to administer Nepro (an enteral feeding formula) at 40 ml per hour for 20 hours to provide 800 ml/1440 kcal, 65 gm protein, and 582 ml free water via GT; and to start infusion at 1200 hours, and continue until 0800 hours, or until total volume is complete; and - dated 4/25/25, to flush the feeding tube with 250 ml water (for a total of 1000 ml per day) every six hours for hydration. On 4/30/25 at 1114 and 1120 hours, Resident 32 was observed lying in bed with the head of the bed elevated less than 30 degrees while receiving Nepro via a GT feeding pump at 40 ml per hour. On 4/30/25 at 1125 hours, an observation for Resident 32, concurrent interview, and medical record review was conducted with RN 2. Resident 32 was observed lying in bed with the head of the bed elevated less than 30 degrees while receiving Nepro via GT feeding pump at 40 ml per hour. RN 2 verified Resident 32's head of the bed was elevated less than 30 degrees while the resident was receiving the enteral tube feeding. RN 2 stated Resident 32's head of the bed should be elevated between 30 to 45 degrees. 2. Review of the facility's P&P titled Enteral Formulas, Administration of Closed System revised 2/2023 showed the policy provides a means to safely administer a complete nutritional feeding to the resident using a premixed formula in a closed container system protecting formula from exposure to harmful contaminants. The Procedures section showed to elevate the HOB at least 30 degrees. Medical record review for Resident 14 was initiated on 4/29/25. Resident 14 was admitted to the facility on [DATE]. Review of Resident 14's H&P examination dated 4/9/25, showed the resident had no capacity to understand and make decisions. Review of Resident 14's Order Summary Report dated 5/1/25, showed the following physician's orders: - dated 4/7/25, to elevate HOB 30 to 45 degrees at all times during feeding every shift; - dated 4/19/25, to administer water set pump at 25 ml/hr for 20 hours to provide 500 ml via GT, and to start infusion at 12 noon and continue for 20 hours or until total volume is complete; and - dated 4/25/25, to administer Vital 1.5 (enteral feeding formula) set pump at 50 ml/hr for 20 hours to provide 1000 ml/1500 calories via GT, and to start infusion at 12 noon and continue for 20 hours or until total volume is complete. On 5/1/25 at 0735 hours, Resident 14 was observed lying in bed and receiving the enteral tube feeding with the HOB elevated less than 30 degrees . On 5/1/25 at 0747 hours, an observation and concurrent interview was conducted with RN 1. RN 1 verified Resident 14's HOB was elevated less than 30 degrees while the resident was receiving the enteral tube feeding. RN 1 stated Resident 14's HOB should have been elevated at 30 degrees to prevent aspiration (inhaling food, liquid or other material into the lungs). On 5/2/25 at 1417 hours, an interview was conducted with the DON. The DON acknowledged the above findings. The DON stated the licensed nurse practice was to elevate the HOB 30 to 45 degrees during feeding. The DON further stated if the resident could not tolerate the 30 degrees, the licensed nurse had to adjust the HOB a little bit. The DON stated the licensed nurse just approximate the HOB because the facility did not have the device to measure the exact angle of the HOB.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure two of sampled re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure two of sampled residents (final sampled resident, Resident 32 and nonsample resident, Resident 63) reviewed for respiratory care received the appropriate treatment. * The facility did not ensure the nebulizer mask, tubing, and bag were changed weekly or properly labeled for Resident 63. * The facility failed to ensure Resident 32 was provided with the correct type of tracheostomy set for emergency use. Resident 32 was provided with an uncuffed tracheostomy set instead of a cuffed tracheostomy set. In addition, the facility failed to ensure the suction device was changed weekly as per the physician's order. These failures had the potential to negatively impact the respiratory health and overall well-being of the residents in the facility. Findings: 1. Medical record review for Resident 63 was initiated on 4/29/25. Resident 63 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 63's Order Summary Report for March 2025 showed an order dated 3/13/24, for the nebulizer to be changed every Sunday during the day shift and as needed. On 4/29/25 at 1120 hours, during the initial tour observation, Resident 63 was observed sitting upright in bed and receiving oxygen delivered via a T-mask attached to an oxygen concentrator set at five LPM. The nebulizer mask, tubing, and bag at the bedside were dated 4/20/25. On 4/29/25 at 1130 hours, a concurrent observation and interview was conducted with RN 6. RN 6 verified the nebulizer tubing, mask, and bag were dated 4/20/25. RN 6 stated the nebulizer tubing should be changed weekly on Sundays and should have been properly dated and labeled. On 4/29/25 at 1400 hours, a concurrent observation and interview was conducted with RCP 2. The nebulizer mask, tubing, and bag at the bedside were dated 4/20/25. RCP 2 stated the nebulizer tubing, mask, and bag should have been changed on Sunday 4/27/25. RCP 2 verified the findings. 2. According to Taylor's Fundamentals of Nursing 2011 Seventh Edition, preparation for emergency situations is an important part of nursing care for residents with tracheostomy. The tracheostomy is the resident's only airway, and measures to maintain its patency need to be readily available. Standard bedside equipment for emergency use should include the obturator from the current tube, suction equipment, oxygen, a spare tracheostomy tube of the same size, and one size smaller. Tracheostomy tubes may be either cuffed or uncuffed/ cuffless, the inflated cuff seals the opening around the tube to create a tight fit in the trachea which prevents air leakage and aspiration, and permits mechanical ventilation. Medical record review for Resident 32 was initiated on 4/29/25. Resident 32 was admitted to the facility on [DATE]. Review of Resident 32's Order Summary Report showed the following physician's orders: - dated 4/2/25, for tracheostomy tube, to use Shiley COV8CFD and check cuff PRN for leakage and/or discomfort by the RT. In an emergency, a license nurse may replace tracheostomy if out; and - dated 4/6/25, to change Yankauer suction catheter every night shift every Sunday. a. On 4/29/25 at 1131 hours, Resident 32 was observed in bed with a tracheostomy tube in place and connected to a mechanical ventilator. A set-up bag containing a Yankauer suction hanging on the wire shelf was observed with the date of 4/20/25. On 4/29/25 at 1509 hours, an observation for Resident 32 and concurrent interview was conducted with RN 4. RN 4 verified the set-up bag containing a Yankauer suction hanging on the wire shelf was dated 4/20/25. RN 4 was observed looking into the upper wire shelf and found another set-up bag containing a Yankauer suction, the set-up bag was dated 4/27/25. RN 4 stated the set-up bag with Yankauer suction dated 4/20/25, should have been thrown away. b. On 5/5/25 at 0831 hours, an observation for Resident 32 and concurrent interview was conducted with RCP 1. Resident 32 was observed in bed with a tracheostomy tube in place connecting to a mechanical ventilator. When asked to show the emergency tracheostomy set at Resident 32's bedside, RCP 1 showed an uncuffed, size 7 tracheostomy set. RCP 1 verified the emergency tracheostomy set was uncuffed. RCP 1 stated the tracheostomy set should be cuffed for the residents on a mechanical ventilation.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the pharmaceutical services were provided for two of 19 final sampled residents (Residents 32 and 72) and two nonsampled residents (Residents 26 and 296) when: * The facility failed to ensure the administration of controlled medication for Resident 296 was documented in the narcotic record. * The facility failed to ensure a record of controlled medications for Residents 26 was completed * The facility failed to ensure Resident 72's old lidocaine external patch (patch used for pain relief) was removed as ordered by the physician. * The facility failed to adhere to Resident 32's blood pressure and blood glucose parameters as prescribed by the physician for two medications: midodrine (blood pressure medication) and insulin (medication to lower blood sugar levels). These failures posed the risk for diversion of the controlled medications and medication errors, and may have negative impact on the residents's health and physical well-being. Findings: Review of the facility's P&P titled Pharmacy Services, Controlled Medications revised 5/2007 showed when a controlled medication is administered, the licensed nurse administering the medication immediately enters all of the following information on the accountability record: - Date and time of administration. - Amount administered. - Signature of the nurse administering the dose, completed after the medication is actually administered. Further review of the policy showed a controlled medication accountability record is prepared when receiving or checking in a Schedule II, III, IV, or V medication. The following information is completed: - Name of the resident. - Prescription number. - Name, strength (if designated), and dosage form of medication. - Date received. - Quantity received. 1. On 4/29/25 at 1530 hours, an inspection of Medication Cart C and interview was conducted with LVN 10. A medication bubble pack labeled with Resident 296's name was observed with 25 tablets of hydrocodone-acetaminophen (controlled medication to relieve pain) 5-325 mg tablet. Review of Resident 296's Narcotic and Hypnotic Record form showed a pharmacy label with a total quantity of 26 tablets. LVN 10 was asked regarding the facility's process when administering a controlled medication. LVN 10 stated the licensed nurses would pull the medication from the supply, sign the narcotic log, and document in the PCC. LVN 10 stated Resident 296's hydrocodone-acetaminophen medication was just delivered, that was the reason why it was not signed out from the narcotic record. When asked what time LVN 10 administered the medication to Resident 296, LVN 10 verified from the PCC that the medication was administered at 1415 hours. Medical record review for Resident 296 was initiated on 4/29/25. Resident 296 was admitted to the facility on [DATE]. Review of Resident 296's Order Summary Report dated 5/5/25, showed a physician's order dated 4/28/25, for hydrocodone-acetaminophen oral tablet 5-325 mg one tablet orally every six hours as needed for moderate pain (pain level of 4-6, using the pain scale of zero to 10, zero for no pain and 10 meaning worst) related to S/P L1-L5 decompression and fusion; and to hold if sedated or for respiratory rate less than 12 breaths per minute (NTE 3000 mg/day of Tylenol medication). Review of the pharmacy Delivery Receipt for Resident 296's hydrocodone-acetaminophen 5-325 mg tablet medication showed a printed date from the pharmacy of 4/29/25; however, there was no documentation of the date and time when it was received. LVN 10 stated it was the ADON who signed for Resident 296's medication. LVN 10 verified the above findings. On 4/29/25 at 1551 hours, an interview and concurrent facility document review was conducted with the ADON. The ADON verified she received the hydrocodone-acetaminophen 5-325 mg for Resident 296 at around 1330 hours. The ADON also verified the delivery receipt was not signed by her because she received a lot of the delivered medications. The ADON stated it should have been dated and timed when received. Review of the pharmacy's Proof of Prescription Delivery for hydrocodone-acetaminophen 5-325 mg medication showed the delivery time of 4/29/25 at 1342 hours, and 26 tablets were received by the ADON. 2. On 5/2/25 at 0910 hours, an interview and inspection of Medication Room A was conducted with LVN 9. During the inspection, a plastic bag containing Resident 26's medications for the family to pick-up was observed. Inside the plastic bag, a medication bubble pack was observed with a label showing Tramadol (controlled medication to relive pain) HCL 50 mg tablet. Nine of one-half tablets were in the bubble pack. The plastic bag also contained non-controlled medications for Resident 26. The Tramadol bubble pack did not have a narcotic count sheet with the medication. LVN 9 verified the findings. On 5/2/25 at 0933 hours, an interview was conducted with the ADON for Resident 26. The ADON stated Resident 26's family brought the medications from home and it was the 3-11 shift staff who received the medications from the resident's family member when the resident was admitted . The ADON further stated she did not check the medications herself; however, she had informed the family member the facility would order the medications and informed the incoming shift staff that the medications needed to be returned to Resident 26's family member. On 5/2/25 at 1036 hours, the ADON provided a copy of the Narcotic and Hypnotic Record for Resident 26. The ADON stated RN 7 had a copy of the narcotic count sheet brought in by the family member from the previous admission. The narcotic count sheet showed 14 tablets circled as the total number of tablets when Resident 26 had left the facility; followed by a documentation of nine tablets circled with initial, and six tablets circled with initials crossed out. The ADON verified the findings and stated there should have been a new narcotic sheet started when the medication was received. 3. Review of the facility's P&P titled Transdermal Drug Delivery System (Patch) Application (undated) showed to administer medication through the skin for continuous absorption while the patch is in place, through proper placement of the patch and care of the application sites. The procedures section showed to remove the old patch from the body. On 4/30/25 at 0920 hours, a medication administration observation for Resident 72 was conducted with LVN 1. LVN 1 was observed removing the previous lidocaine (medication used to relieve nerve pain) external patch before applying the new lidocaine external patch 5% on Resident 72's left shoulder. Medical record review for Resident 72 was initiated on 4/30/25. Resident 72 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 72's MDS assessment dated [DATE], showed the resident was cognitively intact. Review of Resident 72's Order Summary Report dated 4/26/25, showed a physician's order dated 4/23/25, for lidocaine external patch 5 %, apply to the left shoulder topically one time a day for pain management, on at 0900 hours, off at 2100 hours, and remove per schedule. On 4/30/25 at 0933 hours, an interview was conducted with LVN 1. LVN 1 verified the lidocaine patch was not removed from Resident 72's left shoulder. LVN 1 stated the lidocaine patch should have been removed from Resident 72's left shoulder at 2100 hours, as ordered by the physician. On 5/1/25 at 1419 hours, an interview and concurrent medical record review was conducted with the ADON. The ADON verified the MAR showed the licensed nurse had signed indicating the lidocaine external patch 5 % was removed on 4/29/25 at 2100 hours, from Resident 72's left shoulder. The ADON stated the licensed nurse should have taken the lidocaine external patch out because it was the physician's order. The ADON further stated once a licensed nurse signed, it meant he did it. The ADON stated the licensed nurse should have followed the procedure on proper medication administration. The ADON stated she called Resident 72's physician right away when the nurse informed her about the lidocaine patch was not removed as ordered by the physician. On 5/2/25 at 1353 hours, an interview was conducted with the DON. The DON acknowledged the above findings. The DON stated she spoke with the licensed nurse. The DON further stated the licensed nurse assessed the site and said there was no redness and no signs of skin irritation on Resident 72's skin. The DON stated the licensed nurse should have applied the patch and removed as ordered by the physician.4. Review of the facility's P&P titled Medication Administration revised 8/2021 showed the medications are administered in accordance with the prescribed orders. Medical record review for Resident 32 was initiated on 5/2/25. Resident 32 was admitted to the facility on [DATE]. Review of Resident 32's H&P examination dated 4/3/25, showed Resident 32 did not have the capacity to make medical decisions. Resident 32' had diagnoses including Type 2 DM and hypotension. Review of Resident 32's Order Summary Report showed the following physician's orders: - dated 4/1/25, to administer one midodrine 15 mg tablet via GT every eight hours for hypotension, and to hold the midodrine if the systolic blood pressure was more than 130 mmHg. - dated 4/1/25, to administer insulin regular human injection solution per sliding scale subcutaneously every six hours for diabetes with the following medication parameters: - no insulin for the blood glucose level of 0 to 150 mg/dl, - to inject 2 units of insulin for the blood glucose level of 151 to 200 mg/dl, - to inject 4 units of insulin for the blood glucose level of 201 to 250 mg/dl, - to inject 6 units of insulin for the blood glucose level of 251 to 300 mg/dl, - to inject 8 units of insulin for the blood glucose level of 301 to 350 mg/dl, - to inject 10 units of insulin for the blood glucose level of 351 to 400 mg/dl, - to inject 12 units of insulin for the blood glucose level above 400 mg/dl, and to call the physician. Review of Resident 32's plan of care dated 4/12/25, showed the following: - a care plan for hypotension with interventions including giving medications as ordered and to monitor for side effects. - a care plan for diabetes with interventions including giving diabetes medication as ordered by the physician and to monitor and document side effects. Review of Resident 32's MAR for April 2025 showed Resident 32 was administered the midodrine medication when Resident 32's blood pressure was above the parameters prescribed by the physician on the following dates: - dated 4/24/25 at 2200 hours, Resident 32's systolic blood pressure was 140 mmHg, - dated 4/26/25 at 1400 hours, Resident 32's systolic blood pressure was 147 mmHg. Review of Resident 32's MAR for April 2025 showed Resident 32 was not administered the insulin medication when Resident 32's blood glucose level on 4/20/25 at 1800 hours was 165 mg/dl. On 5/5/25 at 0924 hours, an interview and concurrent medical record review was conducted with RN 3. RN 3 reviewed Resident 32's medical record and verified the above findings. RN 3 stated before the administration of a medication, the licensed staff would document the resident's blood glucose level or blood pressure into the MAR and follow the reminder regarding the medication's parameters populated on the MAR. On 5/5/25 at 1703 hours, an interview was conducted with the DON, Administrator, ADON, and Subacute Clinical Coordinator. The DON, Administrator, ADON, and Subacute Clinical Coordinator were informed and acknowledged the above findings for Resident 32.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the food safety and sanitation requirements were met. * A red bucket solution was sto...

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Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the food safety and sanitation requirements were met. * A red bucket solution was stored next to the food items. * There was a staff portable radio stored on the beverage preparation area. * Two soft, wrinkled, and blackened bell peppers were stored inside the refrigerator. * A bag of croissants opened 4/3/25, was stored inside the refrigerator. * There was a staff water bottle stored inside walk in refrigerator. * There was an unlabeled package of mushrooms in the refrigerator. * There was an unlabeled frozen pizza and unlabeled bag of tamales. These failures posed the risk of unsanitary and possible food-borne illness. Findings: Review of the Diet Type Report dated 4/30/25, showed 59 of 95 residents food were prepared in the kitchen. Review of the facility's P&P titled Storage of Food and Supplies dated 2023 showed the food storage areas should be used only for food. The cleaning supplies should be stored in entirely separate and specific areas. Review of the facility's P&P titled Refrigerator and Freezer dated 2023 showed all the foods were to be checked weekly for expiration and use by dates. On 4/29/25 at 1040 hours, a tour of the facility's kitchen and interview was conducted with the Food & Nutrition Services Director. The Food & Nutrition Services Director showed a total of 59 of 95 residents residing in the facility received food prepared in the kitchen. The following observations were verified with the Food & Nutrition Services Director: - A station with two counters was observed inside the kitchen. When asked what the station was used for, the Food & Nutrition Services Director verbalized the station was used to prepare beverages for the residents and store barrels of food items. A staff portable radio was observed on the top counter of this station. On the bottom counter of this station, an uncovered red bucket containing sanitizing solution was observed stored next to barrels containing sugar and food thickener. - Two bell peppers with soft, wrinkled, and blackened area on the peppers' outer surfaces were observed stored inside the facility's refrigerator. - A bag of croissants with open date 4/3/25, was observed stored inside the refrigerator. When asked how long these items could be kept in the refrigerator, the Food & Nutrition Services Director stated they could be kept for up to seven days from the open date. - A package of unlabeled mushrooms was stored inside the refrigerator. When asked how long this food item could be kept, the Food & Nutrition Services Director said up to seven days from purchase date. However, the package did not have a purchase date on it and the Food & Nutrition Services Director was unable to state when the package was bought. - A staff's personal water bottle was observed stored on the floor, underneath the ready to eat fruit, inside the walk-in refrigerator. - A frozen pizza with expiration date 4/10/25, was stored in a Smart & Final plastic bag, inside the walk-in freezer. - A bag of tamales unlabeled was stored in a Smart & Final plastic bag, inside the walk-in freezer. The Food & Nutrition Services Director was unable to state when the items were bought or when they expired. The Food & Nutrition Services Director verified the above findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected 1 resident

Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the resident care equipment and refrigerator were maintained in the safe operation con...

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Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the resident care equipment and refrigerator were maintained in the safe operation condition when: * The record of quality control for one glucometer from Medication Cart C was not accurate. * The facility staff used whiteout to correct documentation entries in the Quality Control Record for Glucometers A and B. The facility was not able to refer to the previous entries made as a result of completely erasing the original documentation requiring corrections. * The refrigerator inside Medication Room A containing medications was not kept within the acceptable temperature parameters. * The walk-in freezer inside the kitchen remained free of ice buildup. These failures had the potential to affect care and services provided to the residents in the facility. Findings: 1. Review of the facility's document titled Policy: Quality Control Testing on Assure Platinum Meter showed quality control testing using the Assure Dose Control Solution will be performed to examine the performance of the Assure Platinum Blood Glucose Monitoring System. The Assure Dose Control Solution checks if the meter and test strips are working correctly as a system and if you are testing correctly. a. On 4/29/25 at 1521 hours, an interview and concurrent inspection of Medication Cart C was conducted with LVN 10. One glucometer was observed inside the the drawer. The bottle of Assure Platinum Blood Glucose Strips with Lot # 6338750 was observed with an open date of 4/23/25, with the following reference ranges: - Level 1: 85-107 mg/dl (Normal Control) - Level 2: 214-266 mg/dl (High Control) Review of the Quality Control Record dated April 2025 showed the Test Strip Lot # 6338750 was used from 4/23 to 4/29/25 to check the glucometer. The Normal and High Control result on the following dates showed: - dated 4/23/25, normal control result = 95 mg/dl and high control result = 239 mg/dl - dated 4/24/25, normal control result = 93 mg/dl and high control result = 236 mg/dl - dated 4/25/25, normal control result = 96 mg/dl and high control result = 243 mg/dl - dated 4/26/25, normal control result = 94 mg/dl and high control result = 238 mg/dl - dated 4/27/25, normal control result = 90 mg/dl and high control result = 215 mg/dl - dated 4/28/25, normal control result = 91 mg/dl and high control result = 241 mg/dl - dated 4/29/25, normal control result = 94 mg/dl and high control result = 239 mg/dl The record showed the normal and high control results were within range. However, further review of the quality control log record showed the documented normal control and high control were inconsistent with the normal and high control on the bottle. The documentation on the log showed from 4/23 to 4/29/25, the control results were 87-107 mg/dl (Normal Control) and 214-265 mg/dl (High Control), instead of 85-107 mg/dl (Normal Control) and 214-266 mg/dl (High Control). The reference ranges from the bottle of Assure Platinum Blood Glucose Strips did not match the reference ranges documented on the Quality Control Record for the glucometer from Medication Cart C. LVN 10 was asked regarding the facility's process for quality control for the glucometers. LVN 10 stated it was the night shift licensed nurse who was responsible for doing the quality control; however, the licensed nurses were to conduct quality control if a discrepancy was noted on the ranges, if the resident's blood sugar result was not within the normal range for the resident, and when the new bottle of strips was opened. LVN 10 acknowledged and verified the above findings. b. According to CMS guidelines for amending medical records, emphasize the need for clear, permanent identification of amendments, corrections, or delayed entries, along with the date and author of those changes. The original content must remain legible, whether in paper or electronic format, and amendments should be clearly identified as such, with the date and author indicated. The original content should remain readable, even if a change is made. This usually involves drawing a single line through the original text rather than overwiring it, according to Medicare website. The original information should not be completely deleted or removed from the record. According to the Nursing 2025 article: Handling documentation errors, do not obliterate the mistaken entry. Never use correction fluid, black marker, tape, or scratch-out techniques that hide a documation error, or a lawyer could argue that you had something to cover up. Make the correction in a way that preserves the original entry. Draw a single line through the erroneous entry and write the time, date, and your name. On 4/30/25 at 0838 hours, a review of Quality Control Record for Glucometer A was conducted. The entries for 4/30/25, included the Station/Shift, Nurses Initial, Meter Cleaned and Disinfected, Test Strip Lot #, Test Strip Expiration Date, Test Solution Normal 1 Lot #, Expiration Date, Normal Control Range, Normal Control Result, Test Solution High 2 Lot #, Expiration Date, High Control Range, High Control Result, and High Corrective Action. A Quality Control Record form for Glucometer Record was noted with X marks from 4/1-4/29/25. Entries were written for 4/30/25, corresponding to the information to document on the form, from the titles listed. On the column titled Normal Control Result, with the result documented as 90 mg/dl, showed a whiteout correction was used on the form. A review of Quality Control Record for Glucometer B was also conducted. The entries for 4/30/25, included the Station/Shift, Nurses Initial, Meter Cleaned and Disinfected, Test Strip Lot #, Test Strip Expiration Date, Test Solution Normal 1 Lot #, Expiration Date, Normal Control Range, Normal Control Result, Test Solution High 2 Lot #, Expiration Date, High Control Range, High Control Result, and High Corrective Action. Entries were written for 4/30/25, corresponding to the information to document on the form, from the titles listed. On the columns titled Test Solution Normal 1 Lot #, Expiration Date, Normal Control Range, Test Solution High 2 Lot #, and Expiration date, showed whiteout corrections were used on the form. On 4/30/25 at 0854 hours, an interview and concurrent Quality Control Record review for Glucometers A and B was conducted with the ADON. The ADON stated the normal process for making a correction was the need to check accurately before writing the information, put error, initial, and put the accurate information. The ADON stated she agreed it was not supposed to have whiteout on the document. The ADON further stated the night RN was new; however, the night RN was aware that whiteout should not be used. On 4/30/25 at 0901 hours, an interview and concurrent Quality Control Record review for Glucometers A and B was conducted with the DON. The DON was informed of the findings. The DON acknowledged and stated the facility's process was to cross out the error, document error, and document the correct information. 2. Review of the facility's P&P titled Temperature Control, undated, showed drugs requiring refrigeration shall be store in a refrigerator between 2 degrees C (36 degrees F) and 8 degrees C (46 degrees F). A daily medication refrigerator temperature log will be kept to assure that the temperature is maintained. Twice a day temperature log is required for vaccine storage. Adjustments are made to the thermostatic control as needed. Review of the facility's Temperature Log Sheet for Medication Room A showed the temperature of the refrigerator must maintain: 36-41 degrees F or below. Temperatures were taken twice a day at 0900 and 2100 hours. On 5/2/25 at 0910 hours, an interview and concurrent inspection of Medication Room A was conducted with LVN 9. LVN 9 verified the refrigerator temperatures were taken twice a day. Review of the refrigerator temperature dated 5/2/25 at 0900 hours, showed a temperature reading of 38 degrees F. On 5/2/25 at 0957 hours, the refrigerator temperature was checked and noted at 46 degrees F. The refrigerator contained an e-kit with Humulin R and N (regular and long acting insulin-medication to lower blood sugar), Insulin Lispro, and Insulin Aspart (medications to lower blood sugar levels), Epogen (medication to treat anemia) 10,00 units/ml x 3 vials; Xalatan/Latanoprost (medication to treat high eye pressure with open-angle glaucoma or ocular hypertension) 0.005% eye drops; Tuberculin Purified Protein Derivative Diluted Aplisol (a substance used in a skin test to help diagnose tuberculosis infection); a blue tray containing unopened insulin pen/insulin vial which was wet. On 5/2/25 at 1008 hours, during an observation and concurrent interview with LVN 9, the refrigerator temperature was rechecked and noted at 48 degrees F. The inside of the refrigerator was observed with condensation. LVN 9 stated she needed to notify the supervisor and the maintenance because it could affect the composition of the medication. On 5/2/25 at 1017 hours, during an observation and concurrent interview with LVN 9, the refrigerator temperature was rechecked and noted at 50 degrees F. LVN 9 acknowledged and verified the findings. 3. On 4/29/25 at 1045 hours, a tour of the kitchen was conducted with the Food and Nutrition Services Director. Ice buildup was observed along the inner door frame of the walk-in freezer's door. Also, a clear plastic food storage bin was observed with ice buildup on the outer sides of the bin. The finding was verified with the Food and Nutrition Services Director. On 5/1/25 at 0830 hours, a concurrent observation and interview was conducted with the Food and Nutrition Services Director. The walk-in freezer inside the facility's kitchen was observed with ice buildup along the door frame. Inaddition, two clear plastic storage bins were observed with ice buildup along the outer sides of the bins. The findings were verified with the Food and Nutrition Services Director.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to provide the necessary pharmacy services to ensure the proper storage, labeling, and disposal of medications. * The facility failed to ensure the expired supply was removed from the medication cart, the medication was labeled, and the supplies were clean and sanitary for Medication Cart A. * The facility failed to ensure the supplies in the cart were kept in clean and sanitary manner and the expired supplies were removed from the current supplies from Medication Cart B. * The facility failed to ensure the internal medications were not mixed with external medications for Medication Cart C. In addition, the facility failed to ensure the non-controlled medication was not stored with the controlled medication inside Medication Cart C. * The facility failed to ensure the expired supplies were removed from the medication and the supplies were kept in clean and sanitary manner for Medication Carts D and E. * The facility failed to ensure an undated can of orange juice was removed from the House Supply Snack Drawer from Medication Room A. * The facility failed to ensure the treatment medications, medical supplies, and breathing treatment supplies were properly secured and stored. Additionally, the facility failed to properly dispose of the expired medications, medical supplies, and breathing treatment supplies. * The facility failed to ensure Medication Cart H was not left unlocked and unattended. * The facility failed to ensure the treatment supplies were not left unsupervised and unattended. * The facility failed to ensure one container of Desitin 13% zinc oxide diaper rash cream and one bottle of Hibiclens chlorhexidine gluconate solution 4.0% (antiseptic skin cleanser) were not left on top of Resident 59's bedside cabinet. These failures posed the potential risk for the residents to receive the expired medications and treatments, and for the unauthorized personnel to have access to unsecured supplies. Findings: Review of the facility's P&P titled Medication Storage and Labeling (undated) showed the following: - All drugs will be labeled and stored in a manner consistent with the manufacturers' published specifications, federal and state regulations, and to enhance accurate and safe medication administration by the facility staff. - External use drugs in liquid, tablet, capsule or powder form shall be stored separately from drugs for internal use. - Drugs shall be stored in an orderly manner in cabinets, drawers or carts of sufficient size to prevent crowding. - Drugs shall not be kept in stock after the expiration date on the label and no contaminated or deteriorated drugs shall be available for use. 1. On 4/29/25 at 1207 hours, an inspection of Medication Cart A and concurrent interview was conducted with RCP 4. The following was observed: - One levalbuterol (medication used for breathing treatment) inhalation solution USP 0.63 mg/3 ml foil package sealed without a label. - One blue tray with plastic medication cups stored with the rim of the plastic cup touching the inner base of the tray. The tray was dusty. - An opened Clorox Bleach Germicidal Wipes with an expiration date of 3/19/25. RCP 4 verified all the above findings. 2. On 4/29/25 at 1437 hours, an inspection of Medication Cart B and concurrent interview was conducted with LVN 7. The following was observed: - A box containing Sureprep Protective Wipes had an expiration date of 12/23/24. - Two single use [NAME] Collagen Powder Sterioles were cut open. - A blue tray storing four boxes of [NAME] Collagen powder had powder residue on the tray. LVN 7 stated she did not know who left it there and did not see the bottom of the tray. - 10 packets of Promogram Prisma (used for management of all wound healing) with an expiration date of 8/31/24, and one packet with an expiration date of 5/22/23. - One Silver Alginate (used to manage wound) dressing 2 x 2 (5 cm x 5 cm). - One opened Curad non-adherent pad. - One blue tray with black residue on the bottom of the tray, containing two sealed Hydrocortisone Cream 1% Cream. LVN 7 stated the black residue was from the dried black Iodine. - One bottle of Betadine solution with dried solution between the cap and the container. - One opened packet of a non-adherent pad 3 x 4 inches. - One Calcium Alginate (used for wound healing) 4 x 4 inches was cut with partial dressing inside. - Aquacel AG (silver) Foam (dressing used to absorb wound fluid and provide moist would healing environment) 4 x 4 inches/10 cm x 10 cm with an expiration date of July 2022. - Three Suresite Window Transparent Film Dressing not inside a package. LVN 7 verified all the above findings. 3. On 4/29/25 at 1531 hours, an inspection of Medication Cart C and concurrent interview was conducted with LVN 10. The following was observed: - two diclofenac sodium gel (used to treat the symptoms of arthritis) 1% were stored with Trelegy Ellipta (an inhaler used for long-term treatment of moderate to severe asthma) - two bisacodyl (medication to treat constipation) 10 mg suppository were stored with six tablets of hyosycamine sulfate (medication to treat stomach ulcers and bladder spasms) 0.125 mg and five tablets of Ondasetron (medication to treat nausea and vomiting) 4 mg medications. - enoxaparin sodium injection (medication to treat blood clots) 100 mg/ml stored with ipratroprium-albuterol (breathing treatment) 0.5-3(2.5) mg/3 ml and Clear Lax powder (laxative for occasional constipation). LVN 10 verified the above findings. 4. a. On 4/30/25 at 1146 hours, an inspection of Medication Cart D and concurrent interview was conducted with the ADON. The following was observed. - One opened IV Start Kit. - One opened Y extension wet with connectors. - One 22 gauge needle expired on 12/31/24. The ADON verified all the above findings. b. On 5/1/25 at 0810 hours, an inspection of Medication Cart E and concurrent interview was conducted with LVN 4. The following was observed: - One opened Medline Optiform Gentle EX silicone faced foam and border (dressing used to help absorb shear force and friction and manage moisture) - One [NAME] Premium Skin Staple Remover Kit [NAME] Syle had an expiration date of 2/2025. LVN 4 verified the above findings. 5. On 5/2/25 at 0910 hours, an inspection of Medication Room A and concurrent interview was conducted with LVN 9. During the inspection, one can of orange juice 213 ml was observed inside the drawer labeled House Supply Snack Drawer. The orange juice did not have an expiration date. LVN 9 verified the findings and stated the orange juice would be thrown away. 6. Review of the facility's P&P titled Medication Access and Storage dated 5/2024 showed the medication storage should be kept clean, well lit and free of clutter. Only the licensed nurses, consultant pharmacist, and those lawfully authorized to administer medications (e.g medication aides) are allowed access to medications. Medication rooms, carts, and medication supplies are locked or attended by persons with authorized access. On 4/29/25 at 1055 hours, an observation was conducted of Closets B and C in Room C. Resident C's closet (Closet C) was open and unsecured with the following items found on the wooden shelves: - Six boxes containing 144 packages of skin protectant ointment (Vitamin A and D) were expired on 1/2022, a total of 864 packets. - One box of Calmoseptine containing menthol and zinc oxide. - 14 tubes of zinc oxide were expired on 4/2021. - 18 bottles of normal saline (500 ml) were expired on 1/3/21. - Two boxes of conforming stretch gauze bandages (sterile) containing 12 packs per box. - One box of ABD pads (5 x 9 inches) containing 20 packs per box. The following items were found in Closet B: - One box of disposable inner cannulas for 7 mm tubes was expired on 10/1/21. - One box of disposable inner cannulas was expired on 7/16/26. - One box of disposable inner cannulas for 9 mm tubes was expired on 5/7/25. - One box of Blue Select tracheostomy inner cannulas (8 mm). - One box of drain sponges non woven (12 trays, 25 pouches per tray). - One box of gauze sponges (compresses, 4 x 4 inches) containing 100 sponges per box. - One box of nonwoven drain sponges. The upper parts of all the boxes were covered in dust and a small piece of wood was observed on top of an open box. A few breathing supplies with open lids were exposed to dust and wood debris. On 4/29/25 at 1400 hours, an interview was conducted with RCP 2. RCP 2 stated he knew the breathing equipment had been stored for a month. RCP 2 explained they used the storage because the central supply area was full. RCP 2 stated the closet did not belong to a resident, and RCP 2 was unaware that the breathing treatment equipment should not be stored in a closet next to a resident's closet inside Room C. RCP 2 would ask another staff if it could not be kept there. On 4/29/25 at 1415 hours, an interview was conducted with LVN 5. LVN 5 stated he was not aware breathing treatments, medical supplies, and treatment medications were stored there. LVN 5 stated the treatment medications should be kept locked in the treatment cart, the medication room, and stored in central supplies. LVN 5 verified the findings. On 4/29/25 at 1430 hours, an interview was conducted with LVN 3. LVN 3 stated she was not aware the breathing treatments, medical supplies, and treatment ointments were stored unlocked in Room C's closet. LVN 3 was informed of the dust, wood piece debris and unsanitary storage for medical, breathing supplies and treatment medication. LVN 3 stated they should be in clean storage, secured, and verified the findings. On 4/29/25 at 1500 hours, an interview was conducted with Subacute Clinical Care Coordinator. The Subacute Clinical Care Coordinator stated all the skin protectant ointments and normal saline should be kept in the central supplies. The Subacute Clinical Care Coordinator stated it was not a usual practice to keep these supplies in a resident's room closet and stated the expired supplies and medications should be thrown away. The Subacute Clinical Care Coordinator was not aware of this and verified the findings. On 4/29/25 at 1535 hours, an interview was conducted with RCP 3. RCP 3 stated during the COVID-19 supply shortage, the staff may have stored items as backup while gradually replenishing supplies and over time may have lost track and forgotten about them. RCP 3 acknowledged the staff might have saved them in case of a future pandemic, but so far, they had never been. RCP 3 also acknowledged the potential for the visitors or other staff to access the supplies and stated they should be kept in the central supplies and breathing treatment supplies room. On 4/30/25 at 1000 hours, an interview was conducted with the Central Supplies Staff. The Central Supplies Staff stated she was not aware medical, breathing, and treatment supplies had been stored in a resident's closet. The Central Supplies Staff explained when the supplies arrive, they would be taken straight to the central supply and were distributed to the staff who needed them. On 4/30/25 at 1140 hours, an interview was conducted with the DON. The DON stated she was not aware of the situation and stated if she had known, she would not have allowed it to happen and would have relocated the supplies. The DON verified the findings.7. On 5/5/25 at 1317 hours, Medication Cart H was observed unlocked, unattended, and parked in front of the wall near Room D facing the hallway. On 5/5/25 at 1319 hours, an observation of Medication Cart A and concurrent interview was conducted with LVN 2. LVN 2 verified Medication Cart A was unlocked and unattended. 8. On 5/5/25 at 0931 hours, a wound care treatment and catheter care observation for Resident 32, and a concurrent interview was conducted with LVN 4. The following was observed: - LVN 4 was observed preparing the treatment supplies for Resident 32, and placed the surgical sponges, T-drain sponges, xeroform, normal saline in single-use vials, and a Therahoney wound gel (a sterile, medical-grade Manuka honey dressing used to treat a variety of wounds, including burns, cuts, and chronic wounds) on a bedside table; - CNA 3 was observed assisting Resident 32 with turning and repositioning; - LVN 4 was observed pushing the bedside table with the treatment supplies near Resident 32's bed. Then, LVN 4 was observed with the resident's basin and going to the resident's bathroom. - LVN 4 was observed leaving the treatment supplies unattended and unsupervised. CNA 3 was observed with Resident 32, and there were two other CNAs observed inside the room with another resident. - During the wound care, LVN 4 was observed going to the door, taking out his gown and washed hands in the bathroom, and leaving the treatment supplies unattended and unsupervised. On 5/5/25 at 0944 hours, a follow-up interview was conducted with LVN 4. LVN 4 verified he left the treatment supplies near Resident 32's bed unattended and unsupervised. LVN 4 stated, it is okay to leave the treatment supplies, as long as there is another staff there. That has been our practice here. 9. Review of the facility's P&P titled Medication Storage and Labeling (undated) showed the storage of nonlegend drugs at the bedside shall meet the following conditions: - The manner of storage shall prevent access by other patients. Lockable drawers or cabinets need not be used unless alternate procedures, including storage on a patient's person or in an unlocked drawer or cabinet are ineffective. - The facility shall record in the patient health record the bedside medications used by the patient, based on observation by nursing personnel and/or information supplied by the patient. - The quantity of each drug supplied to the patient for bedside storage shall be recorded in the health record each time the drug is supplied. On 4/29/25 at 1120 hours, during the initial tour of the facility, Resident 59 was observed lying in bed with eyes closed. One container of Desitin 13% zinc oxide diaper rash cream and one bottle of Hibiclens chlorhexidine gluconate solution 4.0% (antiseptic skin cleanser) was observed on top of Resident 59's bedside cabinet. Medical record review for Resident 59 was initiated on 4/29/25. Resident 59 was admitted to the facility on [DATE]. Review of Resident 59's Physician Note dated 6/9/24, showed the resident was non-verbal and unable to follow verbal commands. On 4/29/25 at 1425 hours, an observation and concurrent interview was conducted with LVN 2. LVN 2 verified one container of Desitin 13% zinc oxide diaper rash cream and one bottle of Hibiclens chlorhexidine gluconate solution 4.0% (antiseptic skin cleanser) were on top of Resident 59's bedside cabinet. LVN 2 stated Resident 59's family provided the medications. LVN 2 stated the facility's staff told Resident 59's family member to let the nurse know if they would bring something and to let the treatment nurse know what the medication was for. On 5/2/25 at 1406 hours, an interview was conducted with the DON. The DON acknowledged the above findings. The DON stated the facility's staff including the licensed nurse, RT, and CNA checked the residents' bedside on every shift basis to ensure no medications at the residents' bedside. The DON further stated the family visited Resident 59 regularly and the facility's staff did not know if they brought something. The DON stated the facility's staff always educated the residents' family to let them know if they would bring medication so they could get an order from the physician.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4.a. On 4/29/25 at 1100 hours, Room A's resident closet contained a disposable brief stored on the floor, exposed, unwrapped, an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4.a. On 4/29/25 at 1100 hours, Room A's resident closet contained a disposable brief stored on the floor, exposed, unwrapped, and touching the shoe box and splint. The resident's diaper was disorganized. Linen was placed underneath the chair leg, and the diaper was exposed and lying on the floor of the closet. On 4/29/25 at 1400 hours, an observation and concurrent interview was conducted with LVN 11. LVN 11 verified the above findings and stated the staff should have organized and cleaned the residents' closet. LVN 11 acknowledged the potential for contamination as the diaper, gown, and linen were touching the floor and chair legs. b. On 4/29/25 at 1055 hours, Room C's resident closet had a wheelchair cushion stored on the floor of the closet. The cushion was dusty and had small pieces of wood debris. On 4/29/25 at 1130 hours, Room C's resident closet for Resident 63 contained an exposed diaper and the belt gait and clothing were disorganized On 4/29/25 at 1135 hours, Room C's resident closet for Resident 58 contained an exposed diaper was exposed and touching the leg boot. The gown, linen, and towel were disorganized. On 4/29/25 at 1430 hours, an interview was conducted with LVN 3. LVN 3 stated the residents' belongings stored in the closets should be neat and organized, and the diapers should be stored clean. LVN 3 acknowledged the potential for contamination. 3. On 4/29/25 at 1110 hours, Room B's resident closet contained an exposed disposable brief, the gown and linen sheets were disorganized and stored on the floor of the closet, a diaper was stored on the floor, and a leg splint was placed above the diaper. On 4/29/25 at 1405 hours, an observation and concurrent interview was conducted with LVN 11. LVN 11 verified the above findings and stated the staff should have organized and cleaned the residents' closet. LVN 11 acknowledged the potential for contamination of the gown, linen sheets, and diaper. LVN 11 verified the findings. 5. On 4/29/25 at 1623 hours, a concurrent interview and observation was conducted with RN 6. When asked where Resident 6 was, RN 6 showed Resident 6 was up in his wheelchair in the activities room. Resident 6's urinary catheter privacy bag was observed touching the floor. When RN 6 pushed Resident 6's wheelchair across the activities room, Resident 6's urinary catheter bag was observed dragging across the floor. The finding was verified with RN 6. On 4/29/25, medical record review for Resident 6 was initiated. Resident 6 was readmitted to the facility on [DATE]. Review of Resident 6's H&P examination dated 3/24/25, showed Resident 6's diagnoses included post status urinary catheter for urinary retention, post status sepsis, and recurrent UTIs. Resident 6 had no capacity to understand and make decisions. Review of Resident 6's care plan for urinary catheter dated 4/28/25, showed the interventions including minimize the microorganism transmission. Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to maintain the infection prevention control program and practices designed to provide a safe and sanitary environment to help prevent the transmission of communicable diseases and infections. * The facility failed to maintain an accurate infection control surveillance program for March 2025. The facility failed to document the actual onset of the signs and symptoms of infection when the IP documented the date of the onset of the signs and symptoms, same as the date of the start of the antibiotics. The facility failed to correctly classify HAIs and CAIs when the IP classified it based on the use of antibiotics, whether recurring, prophylactic or maintenance, and not on the date of the onset of the signs and symptoms of infection. * The facility failed to ensure the IP surveillance log matched the data in their surveillance screening. * The facility failed to ensure the monthly mapping of infections included all the infections, including the specific microorganism of the infection. * The facility failed to ensure the clean linen was stored in the sanitary condition. * The facility failed to ensure Resident 32's indwelling urinary catheter bag and tubing did not touch the floor. * The closets in Rooms A, B, and C contained the residents' diapers, gowns, and linens which were stored in the unsanitary condition. * Resident 6's urinary catheter privacy bag dragged across the floor. * The facility failed to follow the EBP for Resident 46's perma-catheter for hemodialysis use. These failures posed the risk of not identifying the residents' infections and controlling the potential transmission of communicable disease to other residents throughout the facility. Findings: 1. According to the Epidemiology of Community-Acquired and Nosocomial Infections by [NAME] and [NAME], published in the International Journal of Medical Microbiology, in 2013 showed any infection occurring within the first 48 hours of hospitalization is considered community-acquired while any infection occurring after 48 hours is considered nosocomial. Review of the facility's P&P titled Surveillance for Infections revised 9/2017 showed the following: - The IP will conduct ongoing surveillance for HAIs and other epidemiologically significant infections that have a substantial impact on potential resident outcomes and that may require transmission-based precautions and other preventative interventions; and - The purpose of the surveillance of infection is to identify both individual cases and trends of epidemiologically significant organisms and HAIs to guide appropriate interventions and to prevent future infections. On 5/1/25 at 1054 hours, a concurrent interview, medical record review, and facility document review was conducted with the IP. The IP was asked to show the facility's infection control surveillance program for March 2025. Review of the facility's documented titled Infection Prevention and Control Surveillance Log for Subacute for March 2025 showed there were 10 residents listed on the log. Review of the facility's documented titled Infection Prevention and Control Surveillance Log for South Station for March 2025 showed there were 15 residents listed on the log. a. Further review of the facility's surveillance logs showed the onset date was the same as the start date of the antibiotic for all the residents listed on the log. For example: * For Resident 59, the onset date and start date of antibiotic was documented as 3/2/25. * For Resident 70, the onset date and start date of antibiotic was documented as 3/1/25. The IP verified the above findings. The IP stated the onset date meant the onset of the signs and symptoms of infections, and she documented the onset date same as the start date of the infections because she usually just type the onset date same as the start date of the antibiotic. However, when asked to show documentation for the onset of the signs and symptoms for Resident 59, the IP was not able to show documented evidence when the signs and symptoms of infection were initially reported. When asked to show documentation for the onset of the signs and symptoms for Resident 70, the IP showed the Infection Prevention and Control Surveillance Log for Subacute for February 2025 showing Resident 70's onset date was 2/28/25. When asked to show documented evidence of when the signs and symptoms of infection were initially reported in March 2025, the IP was not able to show documented evidence of when the signs and symptoms of infection initially reported. The IP stated she made an error when she documented the onset date for Resident 70 was 3/1/25. b. Review of the facility's surveillance logs showed some of the infections were not classified as CAI nor HAIs but were marked as R (recurrent), M (maintenance), or P (prophylactic). For example: * For Resident 58, the resident's infection was not classified as CAI or HAI, and was marked R. The IP verified the above findings. When asked why Resident 58's infection was not classified as CAI or HAI, the IP stated Resident 58 had a recurring infection, and he was classified as CAI the previous month. When asked to show documentation when Resident 58's infection was classified as CAI, the IP looked at the Infection Prevention and Control Surveillance Log for Subacute for February 2025 but was not able to show when Resident 58's infection was categorized as CAI. When asked about the criteria the facility used to identify and track the HAIs, the IP stated they used the Revised McGeer Criteria and the Infection Screening Evaluation form electronically which would automatically show the criteria analysis. c. Review of the resident's Infection Screening Evaluations forms did not match the signs and symptoms listed in the surveillance log. For example: * For Resident 74, review of the surveillance log for March 2025 showed the resident had dark urine, pain, and scant amount; and the result was bacteriuria. Review of Resident 74's Infection Screening Evaluation dated 3/12/25, showed the resident had an abdominal pain/ tenderness, and no other symptoms. The infection analysis showed the McGeer's criteria were met for gastroenteritis. * For Resident 88, review of the surveillance log for March 2025 showed the resident had increased GT residual, emesis, and low temperature; and the result was leukocytosis. Review of Resident 88's Infection Screening Evaluation dated 3/18/25, showed the resident's single temperature of more than 100 F, pulse of more than 100 beats per minute, and abdominal pain/tenderness. The infection analysis showed the McGeer's Criteria was met for gastroenteritis. * For Resident 21, review of the surveillance log for March 2025 showed the resident had dark urine, frequent urination, and dysuria; and the result was P. mirabilis in urine. Review of Resident 21's Infection Screening Evaluation form dated 3/8/25, showed the resident had urinary frequency; however, the infection analysis was blank. * For Resident 87, review of the surveillance log for March 2025 showed the resident had a cough, shortness of breath, and thick sputum; and the result was Pneumonia. * Review of Resident 87's Infection Screening Evaluation dated 3/6/25, showed the resident's pulse oximetry was less than or equal to 94% on room air; however, the infection analysis was blank. The IP verified the above findings. The IP stated the RNs documented their resident assessments to the infection screening evaluations forms, while she documented her own resident assessments to the surveillance logs. The IP verified the infection screening evaluations forms did not match the surveillance logs. d. Review of the facility's mapping of infections for March 2025 did now show all the current infections for the month. For example, the following residents with infections were not included in the map: * Resident 70 in Room A, bed A, with colitis; * Resident 59 in Room E, bed C, with Gram positive cocci and folliculitis; * Resident 58 in Room C, bed A, with ESBL, P. Mirabilis in urine; * Resident 38 in Room A, bed B, with nephrolithiasis; * Resident 69 in Room F, bed A, with wound infection; * Resident 97 in Room G, bed B, with C-diff; and * Resident 34 in Room H, bed B, with Pneumonia. The IP verified the above findings. The IP stated she only included the infections classified as CAIs and HAIs and did not include those residents with recurring, prophylactic and maintenance use of antibiotics. The IP stated she used the map to know where the infections were and to consolidate the infections. The IP verified the facility mapping of infections did not reflect the actual resident infections in the facility. The facility failed to ensure the monthly mapping of infections included all the infections, including the specific microorganism of the infection. 2. On 4/30/25 at 0909 hours, an inspection of the laundry area and concurrent interview was conducted with the Maintenance Director/ EVS Laundry Manager. The following was observed in the clean area of the laundry room: - A set of keys was observed on the clean linen folding table, near the cloth isolation gowns; - A water bottle was observed on the bottom shelf of the clean linen folding table, near the blankets; - A cart containing clean curtains was observed not fully covered; - A box of emergency kit and a bag of cleaning supplies were observed stored with the green curtains, stored near the Maintenance Director/ EVS Laundry Manager's office. The Maintenance Director/EVS Laundry Manager verified the above findings. 3. Medical record review for Resident 32 was initiated on 4/29/25. Resident 32 was admitted to the facility on [DATE]. Review of Resident 32's Order Summary Report showed a physician's order dated 4/1/25, for an indwelling urianry catheter size #16 Fr with 10 cc to gravity drainage bag for wound management. On 4/30/25 at 1114 and 1120 hours, Resident 32 was observed in bed, and asleep. Resident 32's indwelling urinary catheter bag and tubing were observed touching the floor. On 4/30/25 at 1125 hours, an observation for Resident 32 and a concurrent interview was conducted with RN 2. RN 2 verified Resident 32's indwelling urinary catheter bag and tubing were observed touching the floor, and not on the basin that was near the catheter bag. 6. Review of the facility's P&P titled EBP revised 6/2024, showed it is the policy of this facility to implement EBP for the prevention of transmission of MDROs. EBP are an infection control intervention designed to reduce transmission of MDROs in a nursing homes. - EBP involve gown and glove are use during high-contact resident care activities for residents known to be colonized or infected with a MDRO as well as those increased risk of MDRO acquisition (e.g., residents with wounds or indwelling medical devices. - Indwelling medical devices would include, but are not limited to, central vascular lines (including hemodialysis catheters), indwelling urinary catheters, feeding tubes, and tracheostomy tubes. Medical record review for Resident 46 was initiated on 4/29/25. Resident 46 was admitted to the facility on [DATE]. Review of Resident 46's Order Summary Report dated 5/1/25, failed to show an order for EBP for the use of the permacatheter to left upper chest wall. On 4/29/25 at 1505 hours, during an observation, Resident 46 was observed with a permacatheter on the left upper chest wall. On 5/5/25 at 0849 hours, an interview and concurrent medical record review was conducted with ADON. The ADON verified Resident 46 has a perma-catheter on the left upper chest wall for her catheter use and failed to have an order for EBP for the use of the permacatheter.
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Deficiency F0578 (Tag F0578)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to obtain a copy of the advance healthca...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to obtain a copy of the advance healthcare directive for one of six final sampled residents (Resident 32) reviewed for advance directives. This failure had the potential for the resident's decisions regarding their healthcare and treatment options to not be honored. Findings: Review of the facility's P&P titled Advance Directives and Associated Documentation revised 12/2023 showed the following: - It is the policy of the facility that a resident's choice about advance directives will be recognized and respected. Further, it is the policy of the facility to inform and provide written information to all adult residents concerning the right to accept or refuse medical or surgical treatment and, at the resident's option, formulate an advance directive. The facility recognizes and respects the resident's right to choose their treatment and make decisions about care to be received at the end of their life; - Obtain copy of the advance directive and conservatorship/guardianship documents and in the resident health record; and - Once the advance directive or information regarding resident preferences regarding treatment options is received by the facility, it will be confirmed in the resident medical record and communicated to the members of the care plan team. Medical record review for Resident 32 was initiated on 4/29/25. Resident 32 was admitted to the facility on [DATE]. Review of Resident 32's POLST dated 4/2/25, under Section D Information and Signatures showed Resident 32's Advance Directive dated 4/11/25, was available and reviewed. Review of Resident 32's MDS assessment dated [DATE], showed Resident 32 had a severe cognitive impairment. Review of Resident 32's medical record showed a copy of Resident 32's California General Durable Power of Attorney dated 10/1/22, for financial matters. Further review of Resident 32's medical record did not have documented evidence to show a copy of the resident's advance healthcare directive was obtained. On 5/5/25 at 1044 hours, an interview and concurrent medical record review for Resident 32 was conducted with RN 3. RN 3 stated the social worker and physician reviewed the POLST form, and the social worker followed up for the advance directives. On 5/5/25 at 1049 hours, an interview and concurrent medical record review for Resident 32 was conducted with the SSD and Social Services Resource staff. The SSD stated the social services department staff was responsible for initiating and completing the POLST. The SSD further stated the social services department staff was also responsible for following up with the resident's advance healthcare directives. The SSD verified Resident 32's POLST showed Resident 32's advance directive was available and reviewed. The SSD and the Social Service Resource staff verified Resident 32's copy of advance healthcare directive was not obtained and not in Resident 32's medical record. The SSD and Social Service Resource further verified Resident 32's DPOA for finance was in the resident's medical record but not her advance healthcare directive.
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Menu Adequacy (Tag F0803)

Minor procedural issue · This affected multiple residents

Based on observation, interview, and facility document review, the facility failed to follow the menu for nine residents who were on pureed diets. * The facility failed to ensure the pureed potato re...

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Based on observation, interview, and facility document review, the facility failed to follow the menu for nine residents who were on pureed diets. * The facility failed to ensure the pureed potato recipe was followed during the pureed food preparation. This failure had the potential of not following the menu and not meeting the residents' nutritional needs which could lead to nutritional-related health complications. Findings: Review of the April 2025 Diet Type Report for the residents on puree diets showed a total of nine residents received the puree meals prepared in the facility's kitchen. Further review of this document showed two residents were on no added salt puree diets. On 4/30/25 at 1040 hours, a puree food preparation observation was conducted with [NAME] 1. [NAME] 1 was observed adding low sodium broth to the puree potatoes being prepared for the residents on puree diets. However, review of the facility's recipe for puree potatoes showed to gradually add warm milk to the pureed potatoes. The finding was verified with [NAME] 1.
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Deficiency F0804 (Tag F0804)

Minor procedural issue · This affected multiple residents

Based on observation, interview, and facility document review, the facility failed to ensure the food prepared in the facility's kitchen was attractive in appearance and at an appetizing temperature. ...

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Based on observation, interview, and facility document review, the facility failed to ensure the food prepared in the facility's kitchen was attractive in appearance and at an appetizing temperature. This failure had the potential for the residents to not eat the food served and could affect their nutritional status. Findings: According to the IDDSI.org website, puree food items have a smooth texture with no lumps. Review of the April 2025 Diet Type Report for the residents on puree diets showed a total of nine residents received the pureed meals prepared in the facility's kitchen. On 4/30/25 at 1040 hours, a puree preparation observation was conducted with [NAME] 1. [NAME] 1 was observed preparing the puree salad. The prepared puree salad had lumps and with water surrounding the puree salad. When asked what consistency the puree salad should be, [NAME] 1 stated it should be apple sauce consistency. When asked about the lumps and water surrounding the puree salad, [NAME] 1 stated when the salad cooled down, the consistency would look more like apple sauce consistency. On 4/30/25 at 1135 hours, a trayline observation was conducted with the Food and Nutrition Services Director. When asked about the lumps and water surrounding the puree salad, the Food and Nutrition Services Director was not able to explain. When asked about the temperature of the puree salad, the Food and Nutrition Services Director stated it was 60 degrees F. The Food and Nutrition Services Director was informed the puree salad was not attractive in appearance and was not at an appetizing temperature. The Food and Nutrition Services Director verbalized the salad would be cooled down to a lower temperature. On 5/1/25 at 0830 hours, a concurrent interview and facility document review was conducted the Food and Nutrition Services Director. When asked about documenting the temperature after the puree salad was cooled down, the Food and Nutrition Services Director verified the temperature was not documented on the food temperature log.
MINOR (B)

Minor Issue - procedural, no safety impact

Medical Records (Tag F0842)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility document review, the facility failed to ensure the medical record for on...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility document review, the facility failed to ensure the medical record for one of three final sampled residents (Resident 8) reviewed for closed records was complete. * There was inconsistent documentation of Resident 8's monitoring for the indwelling urinary catheter care and checking of Quinton catheter (a type of central venous catheter inserted on the chest wall used for hemodialysis access when the conventional vascular access is difficult to establish) to the right upper chest wall. This failure had the potential for Resident 8's care needs to not be met as there were missing documentation in the medical record. Findings: Review of the facility's document titled Documentation Content of the Record Set (undated) showed under Federal Regulations Pertaining to Clinical Records: Federal regulation requires that the facility must maintain clinical records on each resident in accordance with accepted professional standards and practices that are complete, accurately documented, readily accessible and systematically organized. Closed medical record review for Resident 8 was conducted on 5/2/25. Resident 8 was admitted on [DATE], readmitted on [DATE], and discharged on 4/28/25. Resident 8's diagnoses included End Stage Renal (kidney) Disease, Dependence on Renal Dialysis (life sustaining procedure used to treat kidney failure by filtering the blood and removing waste products and excess fluid when the kidneys are not able to do so naturally), Obstructive (blockade) and Reflux Uropathy (condition where urine flows backward from the bladder into the ureters and sometimes the kidneys), Encounter for fitting and adjustment of urinary device (Foley catheter, a flexible tube inserted into the bladder through urethra to drain urine from the bladder). Review of Resident 8's Order Summary Report dated 5/2/25, showed an order dated 4/8/25, for indwelling urinary catheter care with soap and water every shift, and check Quinton catheter to the right upper chest wall for bleeding, bruising, signs and symptoms of infection, and call MD PRN every shift. Review of Resident 8's plans of care showed the following care plans: - dated 4/8/25, for the needs of dialysis related to renal failure. Interventions included to check and change dressing daily at access site; document/monitor/report to MD PRN any signs and symptoms of infection to access site: redness, swelling, warmth or drainage; and monitor/document/report to MD PRN for signs and symptoms of the following: bleeding, hemorrhage, bacteremia, and septic shock. - dated 4/8/25, risk for infection, presence of Foley Catheter. Interventions included to monitor for signs/symptoms of infection Review of Resident 8's TAR for April 2025 showed the following: - The entry to check Quinton catheter to right upper chest wall for bleeding, bruising, signs and symptoms of infection, call MD PRN. There was no nursing documentation on 4/12 and 4/15/25, for the PM shifts for the Quinton catheter check as ordered. - The entry for the indwelling urinary catheter care with soap and water every shift. There was no nursing documentation on 4/12 and 4/15/25, for the PM shifts. The catheter care was provided. On 5/5/25 at 1010 hours, an interview and concurrent medical record review of Resident 8's TAR was conducted with LVN 7. LVN 7 verified the above missing documentation. LVN 7 stated if the TAR was blank, it was because it was not done or the staff forgot to document. On 5/5/25 at 1015 hours, an interview and concurrent medical record review of Resident 8's TAR was conducted with the ADON. The ADON verified the missing documentation in the TAR on the evening shifts and stated it could have been done but forgot to sign.
Apr 2024 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, record review, and facility policy review, the facility failed to ensure a resident who had no...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, record review, and facility policy review, the facility failed to ensure a resident who had not been assessed as safe to self-administer medications did not self-administer an inhaler, failed to follow physician's orders for administration of an inhaler, and failed to follow facility policy for medication administration for 1 (Resident #299) of 4 residents observed during a medication pass. Findings included: A review of an undated facility policy titled Self-Administration of Medications revealed, Each resident will be informed of his/her right to self-administer medications. The Interdisciplinary Team will assess and determine if the practice is safe. Medications to be self-administered are specifically ordered, and monitored by the facility nursing staff. Such orders will be periodically reassessed to assure that they may still be given safely. The policy further revealed the procedure included, 5. The Physician's Orders for such drugs will be clarified to include: MAY KEEP AT BEDSIDE. 6. Residents who self-administer drugs will be periodically re-evaluated based on any changes in the resident's status. 7. Medication errors occurring with the resident who self-administers drugs will not be counted in the facility error rate but should alert the ID team to re-evaluate the resident's ability to safely self-administer the drugs. A review of an undated facility policy titled Metered-Dose (Oral) Inhaler Administration revealed it was the policy of the facility to Administer metered dose inhalers accurately and optimally. The policy further indicated, 4. Administer medications as follows: a. Shake inhaler well and remove cap from mouth piece [sic]; have patient breath out full to expel air from lungs. b. To assure that medication reaches lungs and is no deposited in throat, position inhaler upside down (with mouthpiece on bottom) and attach spacer device if ordered. c. Have patient tilt head back, tilt head back to open airway. d. Place mouthpiece in front of mouth if no spacer is ordered. e. While patient breaths in slowly and deeply (except if using a breath activated inhaler device), depress medication canister with you index finger. f. Instruct patient to hold breath for 5-10 seconds or as long as possible to maintain medication contact with lung tissue. g. When patient begins to breath out slowly, remove finger from canister and mouthpiece from patient's mouth. h. Pause per manufacturer's instructions or 1 to 2 minutes between inhalations of the same medication. Wait at least 5 minutes between inhalations of different medications. 5. If steroid inhaler, have the patient thoroughly rinse mouth with water and spit out after use to minimize risk of oral pharyngeal candidiasis. A review of an admission Record indicated Resident #299 was admitted to the facility on [DATE] with diagnoses that included unspecified asthma with (acute) exacerbation, chronic obstructive pulmonary disease (COPD) with (acute) exacerbation, and unspecified chronic bronchitis. A review of Resident #299's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/29/2024 revealed Resident #299 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident was cognitively intact. The MDS revealed the resident required partial/moderate assistance with toileting hygiene, showering/bathing self, lower body dressing, putting on and taking off footwear, and personal hygiene. The MDS revealed the resident required supervision or touching assistance with upper body dressing and required setup or clean-up assistance with eating and oral hygiene. A review of Resident #299's care plan revealed a Focus area initiated on 03/23/2024 that indicated the resident was at risk for respiratory distress related to diagnoses of asthma, COPD, chronic bronchitis, SOB (shortness of breath), and wheezing. Interventions directed staff to administer breathing treatments as ordered: Fluticasone Propionate HFA (hydrofluoroalkane) Inhalation, Aerosol 110MCG/ACT (micrograms per actuation), one puff inhaled orally two times a day for asthma, and gurgle mouth with water after each use. A review of Resident #299's medical record revealed an assessment for medication self-administration had not been completed to ensure the resident's safety in self-administering an inhaler, a physician's order had not been obtained to self-administer the inhaler, nor had the order for the inhaler been clarified with May Keep at Bedside, per the facility's policy. During an observation on 04/10/2024 at 8:22 AM, Licensed Vocational Nurse (LVN) #5 prepared Resident #299's medications to include seven pills and one inhaler. LVN #5 then entered the resident's room and handed the inhaler to Resident #299. Resident #299 self-administered three puffs, one right after the other. LVN #5 did not address the additional puffs, nor did he give Resident #299 instructions to swish and spit out water after the inhaler use. Resident #299 took a mouthful of water, swished it around in their mouth, and swallowed it instead of spitting it out. A review of Resident #299's Medication Administration Record (MAR) for the timeframe from 04/01/2024 to 04/30/2024 revealed a transcription of an order dated 03/22/2024 for Fluticasone Propionate HFA inhalation Aerosol 110MCG/ACT, one puff inhale orally two times a day for asthma; gurgle mouth with water after each use. The MAR revealed the medication was signed as given by LVN #5 for the 9:00 AM dose on 04/10/2024. During an interview on 04/10/2024 at 4:37 PM with the Director of Nursing (DON) and LVN #5, LVN #5 stated he thought Resident #299 would be able to administer the inhaler themself due to their cognition. LVN #5 further stated he did not even think to hold the inhaler for the resident and had no idea they would give themself three puffs instead of one. He stated he also gave the resident two cups, one cup that was empty and one full of water, so the resident could swish and spit into the empty cup, but they swallowed the water instead. LVN #5 stated he did not think of Resident #299 doing their own inhaler as self-administration. The DON stated she had spoken with Resident #299, and the resident had admitted to taking three puffs of the inhaler earlier. The DON stated the resident said they would swish and swallow the water after using the inhaler at home all the time. The DON further stated Resident #299 did not wish to self-administer their medications and wished for the nursing staff to bring the medications to them when they were due. The DON stated her expectation was for nurses to not sign for medications or treatments they had not administered themselves. A review of an Incident/Event Intake Form dated 04/10/2024 revealed Resident #299 had received extra doses of their inhaler, self-administering three puffs instead of one puff. The form further revealed that during a staff interview, LVN #5 stated, I handed the inhaler and [he/she] administered it to [him/herself]. During an interview on 04/10/2024 at 4:35 PM, the Administrator stated she expected the nurses to follow the physician's orders. She further stated they were to get physician's orders for and assess any resident who wished to give their own medication. The Administrator stated the nurse should have administered the inhaler; it would have prevented the resident from administering three puffs instead of one.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

Based on observation, interviews, record review, and facility policy review, the facility failed to licensed staff only documented medications they administered during medication administration for 1 ...

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Based on observation, interviews, record review, and facility policy review, the facility failed to licensed staff only documented medications they administered during medication administration for 1 (Resident #299) of 4 residents observed for medication administration. Findings included: A review of an undated facility policy titled Oral Medication Administration revealed 6. The medication nurse is responsible for noting any changes on the Medication Administration Record (MAR). Per the policy, 31. Return to the Medication Cart and document medication administration with initials in appropriate spaces on the MAR. During medication administration observation on 04/10/2024 at 8:22 AM, Licensed Vocational Nurse (LVN) #5 was noted to administer medication to Resident #299 to include cholecalciferol 125 micrograms. However, a review of Resident #299's Medication Administration Record, for 04/01/2024 to 04/30/2023, revealed LVN #9's initials on the MAR to indicate she administered the medication to the resident. On 04/10/2024 at 4:37 PM, the Director of Nursing (DON) brought LVN #5 and LVN #9 into the conference room where the surveyor was and stated LVN #5 administered the medication to the resident during medication administration and LVN #9 signed the MAR that indicated she had administered the medication to the resident as LVN #5 forgot to document the administration of the medication The DON stated her expectation was for the nurse to sign out the medication(s) at the time they were administered during medication administration and only sign to indicate the medications(s) they administered. LVN #5 acknowledged he administered the medication but forgot to the sign the medication out on the MAR. LVN #9 confirmed she did not administer the medication. Per LVN #9, when she realized LVN #5 forgot to sign (initial) the MAR, she did it. LVN #9 stated it was not okay for another nurse to sign for a medication they did not administer. During an interview on 04/10/2024 at 4:35 PM, the Administrator stated she expected the nurses to sign medications out as they gave them and not to sign for medications they did not give.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interviews, and facility policy review, the facility failed to ensure staff used appropriate hand hygiene and glove use when they handled ready-to-eat food. This failure affected...

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Based on observation, interviews, and facility policy review, the facility failed to ensure staff used appropriate hand hygiene and glove use when they handled ready-to-eat food. This failure affected 59 residents who received meals from the kitchen, out of the 95 residents who currently reside in the facility. Findings included: A review of the facility policy titled, Glove Use Policy, dated 2020, revealed, The appropriate use of gloves is essential in preventing food borne illness. Wearing disposable gloves is one of the acceptable ways that any food, ready-to-eat food, or otherwise, may be prepared and served. Gloved hands are considered a food contact surface that can get contaminated or soiled. During an observation on 04/09/2024 at 12:13 PM, the surveyor noted [NAME] #1 did not wash his hands or change his gloves after he was noted to scratch the side of their face with a gloved hand, then continued to pick up meat and cilantro with the same gloved hand. In an interview on 04/09/2024 at 2:08 PM, [NAME] #1 stated he wore gloves for sanitation. [NAME] #2 stated if he touched something else and then touched food, the gloves he wore would be dirty and could be contaminated. [NAME] #1 stated he never touched anything other food when he wore gloves. In an interview on 04/09/2024 at 2:24 PM, the Dietary Manager (DM) stated the staff had been in-serviced on wearing gloves and handling food. The DM stated if staff wore gloves to handle food, they should change their gloves any time they changed tasks. In an interview on 04/09/2024 at 2:30 PM, the Registered Dietitian (RD) stated her expectation was that if staff served food, they would use gloves for one task. The RD stated staff should not touch anything else but the one task. The RD stated she expected staff to not touch their hair, face, or other items, with their gloves. In an interview on 04/10/2024 at 8:52 AM, the Administrator stated when staff used gloves to serve food, they should not touch anything else. In an interview on 04/10/2024 at 2:34 PM, the Director of Nursing stated staff were taught to wash their hands prior to putting on gloves and if they touched anything else they needed to wash their hands and change their gloves.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and facility document and policy review, the facility failed to ensure staff properly cleaned glucometers according to a manufacturer's labeled specifications for us...

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Based on observations, interviews, and facility document and policy review, the facility failed to ensure staff properly cleaned glucometers according to a manufacturer's labeled specifications for use as a disinfectant to help prevent the spread of bloodborne pathogens during use, for 2 of 13 glucometers observed in use during medication pass. Findings included: A review of a facility infection control policy titled Cleaning and Disinfecting Glucose Monitoring Devices, revised in June 2022, revealed, It is the policy of the facility to disinfect equipment used to reduce the potential for disease transmission. The policy revealed, The Director of Nursing (DON) and/or its designee shall be responsible for implementation and enforcement of this policy. The policy revealed, If blood glucose meters must be shared, the device should be cleaned and disinfected after every use, per manufacturer's instructions, to prevent carry-over of blood and infectious agents. The policy further revealed, Refer to manufacturer's guidance of blood glucose meters to determine what products, meeting the criteria specified by the FDA [Food and Drug Administration], are compatible with their meter prior to using any EPA [Environmental Protection Agency]-registered disinfectant for disinfection purposes. On 04/10/2024 at 11:35 AM, Licensed Vocational Nurse (LVN) #4 was observed performing a blood glucose test. Upon returning to the cart, LVN #4 sanitized her hands, removed a disinfectant wipe from a container in the cart, wiped the front and back of the glucometer, and placed it on a barrier tray to dry, throwing away the disinfectant wipe. She stated she cleaned the glucometer between each resident's use and preferred to use bleach wipes. However, the container in the cart was Sani-Cloth AF3 [a germicidal disposable wipe] wipes, which she placed on top of the cart to view. She then walked across the hallway, opened a personal protective equipment (PPE) bin, pulled out a bleach wipe and re-disinfected the glucometer, wiping it down, back and front and placed it on the barrier tray again to dry, and threw the bleach wipe in the trash. Further observation of the Sani-Cloth AF3 container and the Clorox Bleach wipes container revealed a large, red 3 printed on the label of both containers. LVN #4 stated the red 3 meant to wipe the glucometer with either disinfectant wipe and allow the glucometer to air dry for three minutes before using it again. On 04/10/2024 at 11:56 AM, upon approaching LVN #5's medication cart, a glucometer with an already used test strip still in it was observed on top of the cart. LVN #5 emerged from a resident's room, put on gloves, removed the used test strip, and placed it in the trash. He then placed the glucometer, without disinfecting it, into a drawer on the cart, locked the cart, and stated he would be back, as he had to go and get the next resident for a blood glucose level check before lunch. Upon returning to the cart, LVN #5 pulled a container of Sani-Cloth AF3 disinfectant wipes out of the cart, along with the glucometer. He obtained a barrier tray, wiped the glucometer off with a disinfectant wipe, and placed it on the tray to dry. He then threw away the disinfectant wipe and assembled the remainder of the needed supplies. LVN #5 grabbed a pair of gloves and the tray of supplies and went in to perform the blood glucose test. Upon returning to the cart, LVN #5 placed the glucometer back into the cart without disinfecting it. During a previous interview with LVN #5 on 04/10/2024 at 8:49 AM, during the morning med pass, he stated he used bleach wipes to disinfect the glucometer at the end of the medication pass, and the nurses did not clean the glucometer in between residents. He stated, however, he would want to check the rules on that before giving a final answer. A review of both LVN #4 and LVN #5's Nursing Comprehensive Clinical Competency Review Skills Checklist revealed both nurses met the requirements for blood glucose monitoring and use of the equipment and demonstrated knowledge of the glucometers requirements for cleaning and disinfecting it after each use. Further interviews with the nursing staff regarding the disinfecting process for glucometers and the meaning of the red 3 on the label of the containers revealed the following: On 04/10/2024 at 12:07 PM, during an interview with LVN #6, she stated she would clean a glucometer between each resident with a bleach wipe. She stated the red 3 on the side of both disinfectant wipes meant to wipe the glucometer and let it air dry for three minutes before using it again on the next resident. On 04/10/2024 at 12:09 PM, during an interview with LVN #7, he stated he would clean the glucometer before using it and in between every resident with the gray-topped cleaner (Sani-Cloth AF3). He stated the red 3 on the container meant to wipe the glucometer and let it dry for three minutes before using it on the next resident. On 04/10/2024 at 12:10 PM, during an interview with LVN #8, he stated he would clean the glucometer before the initial use and after each resident. He stated he would use the disinfectant wipes (Sani-Cloth AF3) and the red 3 meant to wipe down the machine with the wipe and let it air dry for three minutes before using it on the next resident. During an interview on 04/10/2024 at 12:14 PM, the Infection Previntionist (IP) stated she would disinfect the glucometer before use and after each resident. She stated she would use the gray top disinfectant wipes (Sani-Cloth AF3) and the red 3 on the container meant to wipe the glucometer with the wipe and let it air dry for three minutes. A review of the Assure Platinum Blood Glucose Meter manufacturer's guide revealed Cleaning and Disinfecting Guidelines Option 1: Cleaning and disinfecting can be completed by using a commercially available EPA-registered disinfectant detergent or germicide wipe. To use a wipe, remove from container and follow product label instructions to disinfect the meter. A review of the Sani-Cloth AF3 label revealed the product disinfected in three minutes. The label's indication for use revealed, To Disinfect and Deodorize: Unfold a clean wipe and thoroughly wet surface. Allow surface to remain wet for three (3) minutes. Let air dry. A review of the Clorox Bleach disinfectant wipes label revealed, To clean and disinfect and deodorize hard, nonporous surfaces: wipe surface to be disinfected. Use enough wipes for treated area to remain visibly wet for the contact time listed. / Let air dry. On the side of the container a chart was observed with varying contact times ranging from 30 seconds up to three minutes, depending on the type of bacteria/virus needed addressed with the wipe. During an interview on 04/10/2024 at 3:22 PM, the Director of Nursing (DON) stated the glucometers should be cleaned before use and after use on each resident. She stated staff could use either the bleach wipes or the disinfectant wipes (Sani-Cloth AF3), and the red 3 on the label meant to clean the glucometers and then let them air dry for three minutes between uses. After reviewing the directions for the Sani-Cloth AF3, the DON became aware that it was to be a three-minute wet-dwell time and then air-dry. The DON had a container of bleach wipes in her office and read the directions for disinfection, which included saturating the surface of the glucometer and keeping it wet for 30 seconds up to three minutes based on what type of bacteria/virus it was being used to kill. The DON stated she felt the staff were confusing the instructions for the two disinfectants and stated she, herself, was unaware of the specific directions on the disinfectant wipes (Sani-Cloth AF3) and thought the staff was disinfecting the glucometers correctly. She stated her expectation of the staff was for them to use the disinfectant products per the manufacturer's instructions when cleaning the glucometers, and she would in-service the staff on the differences between the use of the two products. During an interview on 04/10/2024 at 3:27 PM, the Administrator stated she understood the error and her expectation was that staff clean the glucometers before use, in between use on residents, and before it was put in the cart, and for staff to follow the instructions on the container.
Dec 2023 2 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the supplemental ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the supplemental oxygen was administered as ordered by the physician and by the competent staff for four of five sampled residents (Residents 1, 2, 3, and 5). * Supplemental oxygen was not administered as ordered for Residents 1, 2, and 3. * Resident 5's supplemental oxygen was administered and removed by a CNA. These failures had the potential to put the residentsat risk of respiratory complications. Findings: Review of the facility's P&P titled Oxygen Administration revised October 2020 showed to verify and review the physician's order before administering the oxygen and after the oxygen set up or adjustment. 1. Closed medical record review for Resident 1 was initiated on 12/20/23. Resident 1 was admitted to the facility on [DATE], and discharged on 12/4/23. On 12/20/23 at 0913 hours, a telephone interview was conducted with Family Member 1. Family Member 1 stated one day when they arrived around 0900 hours to visit Resident 1, they found him up in his wheelchair in the activity room without any supplemental oxygen. Family Member 1 stated there was no oxygen tank or tubing with Resident 1. Family Member 1 stated the staff told her Resident 1 was brought to the activity room around 0800 hours. Review of Resident 1's physician's orders showed an order dated 11/28/23, for continuous supplemental oxygen to be administered at 2-5 lpm. On 12/20/23 at 1449 hours, a concurrent interview and closed record review was conducted with the MDS Coordinator. The MDS Coordinator stated in the morning of Resident 1's care conference meeting, Family Member 1 informed the MDS Coordinator that Resident 1 was in the activity room without supplemental oxygen. The MDS Coordinator stated she notified the ADON and put in a work order request for the maintenance staff to install an oxygen cylinder holder on the resident's wheelchair. The MDS Coordinator reviewed Resident 1's medical record and verified Resident 1's Resident Care Conference Review was held on 12/1/23. Review of the Facility's Nursing Assignment for 12/1/23,showed CNA 4 was assigned to Resident 1 for the 0700-1500 hours shift. On 12/21/23 at 0921 hours, an interview was conducted with the ADON. The ADON stated the MDS Coordinator informed her that Resident 1 was found in the activity room without their ordered supplemental oxygen. The ADON stated CNAs were not allowed to remove or apply the supplemental oxygen and they should notify the licensed nurses when it needed to be removed or applied. On 12/21/23 at 1528 hours, a telephone interview was conducted with CNA 4. CNA 4 stated they recalled being assigned to Resident 1 and taking the resident to the activity room. CNA 4 stated the resident was in bed with oxygen being administered by an oxygen concentrator (a medical device that takes air from its surroundings, extracts the oxygen and filters it into purified oxygen to be administered as supplemental oxygen). CNA 4 stated they removed the oxygen to bathe the resident and get him dressed. CNA 4 stated they did not check with the nurse see if Resident 1 needed continuous supplemental oxygen. 2. Medical record review of Resident 2 was initiated on 12/20/23. Resident 2 was readmitted to the facility on [DATE]. Review of Resident 2's Order Summary Report dated 12/20/23, showed a physician's order dated 10/6/23, for oxygen to be administered at 2-5 lpm continuously. On 12/20/23 at 0812 hours, Resident 2 was observed lying in bed. No supplemental oxygen was observed in use. On 12/20/23 at 1022 hours, Resident 2 was observed lying in bed. No supplemental oxygen was observed being administered to the resident. On 12/20/23 at 1045 hours, an interview was conducted with CNA 1. CNA 1 stated Resident 2 did not need supplemental oxygen on all day, just sometimes when he wentoutside. On 12/20/23 at 1051 hours, a concurrent observation and interview was conducted with the ADON at Resident 2's bedside. The ADON stated Resident 2 had a PRN oxygen order and verified the resident was not currently receiving the supplemental oxygen. When asked to verify the physician's order, the ADON looked up Resident 2's physician's orders and stated it was for continuous supplemental oxygen. On 12/20/23 at 1055 hours, an interview was conducted with LVN 3. LVN 3 stated they were assigned to Resident 2 and the resident had been on room air since they started their shift. Review of Resident 2's Medication Administration Record for December 2023 showed Resident 2 was administered 2-5 lpm of supplemental oxygen each shift from 12/1/23-12/19/23. The records failed to show the specific rate the resident received. Review of Resident 2's SBAR Communication Form and progress notes dated 12/17/23, showed Resident 2 was on room air. Review of Resident 2's N Adv – Skilled Evaluation V6.3 note dated 12/13/23 at 1317 hours, showed Resident 2 was on room air. Review of Resident 2's N Adv – Skilled Evaluation V6.3 note dated 12/14/23 at 1316 hours, showed Resident 2 was on room air and not receiving supplemental oxygen. On 12/21/23 at 1408 hours, a concurrent interview and medical record review was conducted with LVN 2. LVN 2 verified Resident 2's above physician's order for continuous supplemental oxygen to be administered at 2-5 lpm. LVN 2 verified the above medical record showed Resident 2 did not receive supplemental oxygen as ordered by the physician. 3. Medical record review of Resident 3 was initiated on 12/20/23. Resident 3 was readmitted to the facility on [DATE]. Review of Resident 3's orders showed a physician's order dated 12/2/23, for supplemental oxygen 2-5 lpm to be administered every shift. On 12/20/23 at 0805 hours, Resident 3 was observed lying in their bed with their eyes closed without supplemental oxygen in use. An oxygen concentrator was observed in the corner of the room by Resident 3's foot of the bed. On 12/20/23 at 1028 hours, Resident 3 was observed lying in their bed with their eyes closed. No supplemental oxygen was in use. On 12/20/23 at 1159 hours, a concurrent interview and observation was conducted with CNA 3. CNA 3 stated they were assigned to Resident 3 that day. CNA 3 stated Resident 3 sometimes needed supplemental oxygen. CNA 3 stated Resident 3 was on oxygen when they saw him this morning, but the resident removed it when he went outside in the morning and it hadbeen off since. CNA 3 observed Resident 3 and verified the resident was not on supplemental oxygen. On 12/20/23 at 1101 hours, an interview was conducted with Resident 3 in their room. Resident 3 stated they only used supplemental oxygen as needed and did not need it all the time. On 12/20/23 at 1102 hours, a concurrent interview, observation, and medical record review were conducted with LVN 1. LVN 1 stated Resident 3 was not currently on supplemental oxygen and did not always need it. LVN 1 reviewed Resident 3's physician's order and verified the order was for continuous supplemental oxygen to be administered. Review of Resident 3's Medication Administration Record for December 2023 showed Resident 3 was administered 2-5 lpm of supplemental oxygen each shift from 12/1/23 -2/20/23, during the 0700-1500 hours shift. The medical record review failed to show the specific oxygen flow rate the resident received. Review of Resident 3's COMS – Clinical admission Evaluation note dated 12/2/23 at 2201 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/8/23 at 0127 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/8/23 at 2338 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/10/23 at 0129 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/11/23 at 0027 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/12/23 at 0422 hours, showed Resident 3 was on 2 lpm of supplemental oxygen. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/13/23 at 0059 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/14/23 at 0132 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/15/23 at 0031 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/16/23 at 0104 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/17/23 at 0311 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/18/23 at 0122 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/19/23 at 0140 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/20/23 at 0139 hours, showed Resident 3 was on room air. On 12/21/23 at 1332 hours, an interview and concurrent medical record review were conducted with LVN 2. LVN 2 verified Resident 3's above physician's order for continuous supplemental oxygen to be administered at 2-5 lpm. LVN 2 verified the above medical record showed Resident 3 did not receive supplemental oxygen as ordered by the physician. 4. Medical record review for Resident 5 was initiated on 12/22/23. Resident 5 was admitted to the facility on [DATE]. Review of Resident 5's physician's orders showed a physician's order dated 12/20/23, for the supplemental oxygen to be administered at 2-5 lpm continuously. On 12/22/23 at 0744 hours, CNA 2 was observed at Resident 5's bedside. Resident 5 was up in their wheelchair without supplemental oxygen. CNA 2 was observed rolling Resident 5 away from their bed, applying a nasal cannula tothe resident's nares, and turning an oxygen regulator dial. CNA 2 stated they removed the nasal cannula connected to the oxygen concentrator. CNA 2 stated they turned the oxygen regulator to 2 lpm so she could bring the resident to the feeding program room for breakfast. When asked how much oxygen Resident 5 was on before she turned off the oxygen concentrator, CNA 2 stated she was not sure. On 12/22/23 at 0753 hours, an interview was conducted with LVN 3. LVN 3 stated they were assigned to Resident 5 that day. LVN 3 stated Resident 5 received supplemental oxygen. When asked how much oxygen Resident 5 was on that morning, the LVN stated she was not sure and had not made her rounds yet. LVN 3 stated it was the LVNs responsibility to set up the residents' oxygen. On 12/22/23 at 0921 hours, an interview was conducted with the ADON. The ADON stated supplemental oxygen was considered a medication and may not be removed or applied by a CNA.
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Medical Records (Tag F0842)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and medical record review, the facility failed to ensure the medical records were accurate and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and medical record review, the facility failed to ensure the medical records were accurate and complete for four of five sampled residents (Residents 1, 2, 3, and 4). This failure had the potential to not effectively evaluate the care and services provided and residents' health conditions. Findings: Review of the facility's P&P titled Oxygen Administration revised October 2020 showed to verify and review the physician's order before administering oxygen and after oxygen set up or adjustment, the following should be recorded in the resident's medical record: the date and time, rate of oxygen flow, route and rational, frequency and duration of the treatment, reason for PRN administration, and how the resident tolerated the procedure. 1. Medical record review of Resident 2 was initiated on 12/20/23. Resident 2 was readmitted to the facility on [DATE]. Review of Resident 2's Order Summary Report dated 12/20/23, showed a physician's order dated 10/6/23, for oxygen to be administered at 2-5 lpm continuously. Review of Resident 2's Medication Administration Record for December 2023 showed Resident 2 was administered 2-5 lpm of supplemental oxygen each shift from 12/1/23 - 12/19/23. The medical record review failed to show the specific rate the resident received. Review of Resident 2's SBAR Communication Form and progress notes dated 12/2/23, showed Resident 2 was on 2 lpm of supplemental oxygen. Review of Resident 2's SBAR Communication Form and progress notes dated 12/17/23, showed Resident 2 was on room air. Review of Resident 2's N Adv – Skilled Evaluation V6.3 note dated 12/7/23 at 1156 hours, showed Resident 2 was on 2 lpm of supplemental oxygen. Review of Resident 2's N Adv – Skilled Evaluation V6.3 note dated 12/13/23 at 1317 hours, showed Resident 2 was on room air. Review of Resident 2's N Adv – Skilled Evaluation V6.3 note dated 12/14/23 at 1316 hours, showed Resident 2 was on room air and not receiving supplemental oxygen. On 12/20/23 at 1055 hours, an interview was conducted with LVN 3. LVN 3 stated they were assigned to Resident 2, and the resident had been on room air since they started their shift. On 12/21/23 at 1408 hours, a concurrent interview and medical record review was conducted with LVN 2. LVN 2 verified Resident 2's above physician's order for continuous supplemental oxygen to be administered at 2-5 lpm. LVN 2 reviewed Resident 2's medical record and verified the above documentation for supplemental oxygen usage. LVN 2 verified Resident 2's oxygen use was not documented routinely to show how much oxygen the resident was on, as well as when and why the resident's oxygen use was increased/decreased and the resident's response to the changes. On 12/21/23 at 1551 hours, an interview was conducted with the DON. The DON stated supplemental oxygen use should be documented in the MAR and daily Skilled Evaluation charting. The DON stated there wasa section specifically for supplemental oxygen use and the nurses should be completing that section for all residents with supplemental oxygen. 2. Medical record review of Resident 3 was initiated on 12/20/23. Resident 3 was readmitted to the facility on [DATE]. Review of Resident 3's orders showed a physician's order dated 12/2/23, for the supplemental oxygen 2-5 lpm to be administered every shift. Review of Resident 3's Medication Administration Record for December 2023 showed Resident 3 was administered 2-5 lpm of supplemental oxygen each shift from 12/1/23 - 12/20/23, during the 0700-1500 hours shifts. The medical record review failed to show the specific oxygen flow rate the resident received. Review of Resident 3's COMS – Clinical admission Evaluation note dated 12/2/23 at 2201 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/4/23 at 0222 hours, showed Resident 3 was on 2 lpm of supplemental oxygen. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/5/23 at 0251 hours, showed Resident 3 was on 2 lpm of supplemental oxygen. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/6/23 at 0258 hours, showed Resident 3 was on 2 lpm of supplemental oxygen. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/7/23 at 0014 hours, showed Resident 3 was on 2 lpm of supplemental oxygen. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/8/23 at 0127 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/8/23 at 2338 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/10/23 at 0129 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/11/23 at 0027 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/12/23 at 0422 hours, showed Resident 3 was on 2 lpm of supplemental oxygen. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/13/23 at 0059 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/14/23 at 0132 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/15/23 at 0031 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/16/23 at 0104 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/17/23 at 0311 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/18/23 at 0122 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/19/23 at 0140 hours, showed Resident 3 was on room air. Review of Resident 3's N Adv – Skilled Evaluation V6.3 note dated 12/20/23 at 0139 hours, showed Resident 3 was on room air. On 12/20/23 at 1101 hours, a concurrent interview and observation was conducted with Resident 3. Resident 3 stated they only use supplemental oxygen when needed, usually at night. Resident 3 stated he was on supplemental oxygen last night and removed it this morning. On 12/21/23 at 1332 hours, a concurrent interview and medical record review was conducted with LVN 2. LVN 2 verified Resident 3's above physician's order for continuous supplemental oxygen to be administered at 2-5 lpm. LVN 2 reviewed Resident 3's medical record and verified the above documentation for supplemental oxygen usage. LVN 2 verified Resident 2's oxygen use was not documented routinely to show how much oxygen the resident was on, as well as when and why the resident's oxygen use was increased/decreased and the resident's response to the changes. On 12/21/23 at 1551 hours, an interview was conducted with the DON. The DON stated supplemental oxygen use should be documented in the MAR and daily Skilled Evaluation charting. The DON stated there was a section specifically for supplemental oxygen use and the nurses should be completing that section for all residents with supplemental oxygen. 3. Medical record review for Resident 4 was initiated on 12/20/23. Resident 4 was admitted to the facility on [DATE]. Review of Resident 4's Order Summary report dated 12/21/23, showed a physician's orders dated 12/11/23, for the supplemental oxygen to be administered at 2-5 lpm PRN for shortness of breath to keep the oxygen blood saturation levels above 93%. Review of Resident 4's Medication Administration Record for December 2023 showed the PRN oxygen was administered on 12/21/23 at 0907 hours. There was no other documentation on the administration record to show the prior supplemental oxygen was administered. Review of Resident 4's N Adv – Skilled Evaluation V6.3 dated 12/12/23 at 0429 hours, showed Resident 4 was on room air. Review of Resident 4's N Adv – Skilled Evaluation V6.3 dated 12/13/23 at 0052 hours, showed Resident 4 was on supplemental oxygen at 2 lpm. Review of Resident 4's N Adv – Skilled Evaluation V6.3 dated 12/14/23 at 0200 hours, showed Resident 4 was on room air. Review of Resident 4's N Adv – Skilled Evaluation V6.3 dated 12/15/23 at 0036 hours, showed Resident 4 was on supplemental oxygen via nasal canula. The oxygen rate was not documented. Review of Resident 4's Health Status Note dated 12/15/23 at 1230 hours, showed Resident 4 was on supplemental oxygen at 2 lpm. Review of Resident 4's N Adv – Skilled Evaluation V6.3 dated 12/16/23 at 0047 hours, showed Resident 4 was on supplemental oxygen via nasal canula. The oxygen rate was not documented. Review of Resident 4's Health Status Note dated 12/16/23 at 1752 hours, showed Resident 4 was on supplemental oxygen at 3 lpm. Review of Resident 4's N Adv – Skilled Evaluation V6.3 dated 12/17/23 at 0259 hours, showed Resident 4 was on supplemental oxygen at 2 lpm. Review of Resident 4's Health Status Note dated 12/17/23 at 1245 hours, showed Resident 4 was on supplemental oxygen at 3 lpm. Review of Resident 4's Health Status Note dated 12/17/23 at 1245 hours, showed Resident 4 was on supplemental oxygen at 3 lpm. Review of Resident 4's N Adv – Skilled Evaluation V6.3 dated 12/82/23 at 0031 hours, showed Resident 4 was on room air. Review of Resident 4's Health Status Note dated 12/18/23 at 0715 hours, showed Resident 4 was on supplemental oxygen at 3 lpm. Review of Resident 4's Health Status Note dated 12/18/23 at 1003 hours, showed Resident 4 was on supplemental oxygen at 3 lpm. Review of Resident 4's N Adv – Skilled Evaluation V6.3 dated 12/19/23 at 0056 hours, showed Resident 4 was on supplemental oxygen via nasal canula. The oxygen rate was not documented. Review of Resident 4's N Adv – Skilled Evaluation V6.3 dated 12/20/23 at 0003 hours, showed Resident 4 was on supplemental oxygen at 3 lpm. On 12/21/23 at 1355 hours, an interview and concurrent medical record review was conducted with LVN 2. LVN 2 verified Resident 4 had a physician's order for oxygen to be administered at 2-5 lpm as needed for shortness of breath. LVN 2 verified the record showed Resident 4 was on room air, as well as oxygen at 2 and 3 lpm without documentation to show the time and reason for changes in oxygen administered, the resident's response to the treatment, and the duration of the treatment. LVN 2 reviewed Resident 4's MAR and verified the MAR did not show supplemental oxygen was administered and should be documented. LVN 2 stated they took care of resident 4 last week and recalled the resident being on oxygen. On 12/21/23 at 1551 hours, an interview was conducted with the DON. The DON stated the supplemental oxygen use should be documented in the MAR and daily Skilled Evaluation charting. The DON stated there was a section specifically for supplemental oxygen use and the nurses should be completing that section for all residents with supplemental oxygen. 4. Closed medical record review for Resident 1 was initiated on 12/20/23. Resident 1 was admitted to the facility on [DATE], and discharged on 12/4/23. Review of Resident 1's physician's orders showed an order dated 11/28/23, for continuous supplemental oxygen to be administered at 2-5 lpm. Review of Resident 1's COMS – Clinical admission Evaluation dated 11/28/23 at 2025 hours, showed Resident 1 was on 3 lpm supplemental oxygen. Review of Resident 1's N Adv – Skilled Evaluation V6.3 dated 11/29/23 at 1956 hours, showed the resident was oxygen at 2 lpm. Review of Resident 1's N Adv – Skilled Evaluation V6.3 dated 12/1/23 at 1859 hours, showed the resident was on supplemental oxygen, but did not include the flow rate. Review of Resident 1's N Adv – Skilled Evaluation V6.3 dated 12/2/23 at 1806 hours, showed the resident was on supplemental oxygen at 2lpm. Review of Resident 1's N Adv – Skilled Evaluation V6.3 dated 12/3/23 at 1750 hours, showed the resident was on supplemental oxygen at 2 lpm. On 12/21/23 at 1502 hours, a concurrent interview and closed medical record review was conducted with LVN 2. LVN 2 verified Resident 1 had a physician's order for continuous oxygen to be administered at 2-5 lpm. LVN 2 verified the medicalrecord showed Resident 1 was on oxygen at 3 lpm, then decreased to 2 lpm, without documentation to show the time and reason the oxygen was adjusted and the resident's response to the treatment.
Jul 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to ensure the home health RN/PT services...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to ensure the home health RN/PT services were in place before Resident 1 was discharged home from the facility as per the physician ' s order. This failure posed the risk for an unsafe transition from the facility to the resident ' s home and had the potential for poor health outcomes and preventable readmission to the acute care hospital for one of two sampled residents (Resident 1). * Resident 1 was discharged from the facility to her home on 8/23/22. The facility had assessed Resident 1 as being at risk for the development of pressure ulcers. At the time of Resident 1 ' s discharge to home, the facility documented Resident 1 had no skin issues, which included Resident 1 not having any pressure ulcers at the time of her discharge from the facility. Resident 1 ' s facility physician (Physician 1) ordered Resident 1 to be discharged home on 8/23/22, with RN/PT home health services. The facility documented home health services were confirmed with Home Health Agency 1 on the day before Resident 1 was discharged from the facility (on 8/22/22). The facility documented Home Health Agency 1 was to begin service on 8/24/22, the day after Resident 1 was discharged from the facility. After Resident 1 was discharged home on 8/23/22, Home Health Agency 1 did not admit nor provide Resident 1 with RN/PT Home Health Services as Resident 1 ' s physician ordered. Resident 1 ' s responsible party (Family Member 1) stated no RN or PT arrived at Resident 1 ' s home to provide services to Resident 1. Family Member 1 stated approximately three days after Resident 1 was discharged home from the facility, he contacted the facility and informed them a nurse never arrived at Resident 1 ' s home to provide home health services. Family Member 1 stated the facility then advised him to contact Resident 1 ' s primary care physician (Physician 2, the physician who cared for Resident 1 prior to Resident 1 ' s admission to the facility) in order to set up home health services. Family Member 1 stated he then contacted Physician 2 and Physician 2 then ordered Home Health Services to be provided by Home Health Agency 2. Family Member 1 stated it took approximately 25 days for a nurse to arrive at Resident 1 ' s home to initiate home health services, and as a result of this delay, Resident 1 developed a pressure ulcer (stage 4) on her sacrum. Findings: Review of the facility ' s P&P titled Resident Safe Discharge and Coordination of Care revised 12/2020 showed it is the policy of the facility to assist residents with discharge placement per the physician ' s order and per the resident ' s ability to be discharged according to their function to ensure safe discharge. The facility ' s Social Service Director will coordinate discharge planning with the resident together with the IDT including the physician and placement to ensure the resident will be safely discharged . Review of the facility ' s P&P titled Discharge Summary and Plan revised 12/2016 showed when a resident ' s discharge is anticipated, a discharge summary and post-discharge plan will be developed to assist the resident to adjust to their new living environment. When the facility anticipates a resident ' s discharge to a private residence, a discharge summary and post-discharge plan will be developed, which will assist the resident to adjust to their new living environment. Closed medical record review for Resident 1 was initiated on 6/5/23. Resident 1 was admitted to the facility on [DATE], and discharged home on 8/23/22, with a physician ' s order for home health RN/PT services. Review of Resident 1 ' s Braden Scale for Predicting Pressure Sore Risk dated 7/28/22, showed Resident 1 was at risk for pressure sores related to slightly limited sensory perception, chairfast degree of physical activity and slightly limited mobility. Review of Resident 1 ' s Care Plan titled ADL Self-Care Performance Deficit related to impaired mobility initiated 7/8/22, showed Resident 1 had diagnoses which included, dementia, weakness, history of falls at home on [DATE] & 3/20/22). Resident 1 required extensive to total assistance with bed mobility, transfers, eating, and toilet use. Review of the physician ' s orders (from Physician 1) showed an order dated 8/18/22, for Resident 1 to be discharged home on 8/23/22, with home health services which included RN and PT services. Review of Resident 1 ' s medical record showed Resident 1 had no pressure ulcers when she was discharged home on 8/23/22, as evidenced by the following documentation: - Review of Resident 1 ' s Skilled Evaluation dated 8/20/22 at0940 hours, showed Resident 1 had no skin issues. - Review of Resident 1 ' s Discharge Instructions/Teaching dated 8/23/22 at 1100 hours, showed Resident 1 was discharged home on 8/23/22, a body check showed Resident 1 had intact skin. On 6/6/23 at 1516 hours, an interview and concurrent closed medical record review was conducted with the SSD. The SSD verified Resident 1 was discharged home on 8/23/22, with a physician ' s order for home health services which included RN and PT services. The SSD stated once the home health services were in place for Resident 1, a licensed nurse would then visit Resident 1 at home, at which time a physical assessment would be performed, a medication review would be conducted, and the type of care provided to Resident 1 would be determined. The SSD stated she hadfaxed a home health referral to Home Health Agency 1 on 8/18/22. The SSD stated she placed a follow-up call to Home Health Agency 1 on 8/22/22. The SSD stated the outcome of her call to Home Health Agency 1 was for the home health services to be confirmed and Resident 1 ' s home health services were to begin on 8/24/22. The SSD stated she documented this information on Resident 1 ' s Final Discharge Plan dated 8/18/22. Review of Resident 1 ' s Final Discharge Plan dated 8/18/22, showed the following documentation: a home health referral for Resident 1 was sent to Home Health Agency 1 on 8/18/22. A follow-up call was made to Home Health Agency 1 on 8/22/22, at which time confirmation of service was made. Resident 1 was discharged home on 8/23/22, with home health services to begin on 8/24/22. The SSD verified she documented this information. Further review of Resident 1 ' s Final Discharge Plan dated 8/18/22, failed to show the SSD documented the name of the contact person (in the contact section of the form) at Home Health Agency 1 that she spoke to (on 8/22/22) to verify confirmation of Resident 1 ' s home health services which were to begin on 8/24/22. The SSD verified the findings and stated she never documented a name of the contact person on the contact person section of the Final Discharge Plan form, rather, she documented a phone number of the Home Health Agency, in which she confirmed home health services. The SSD was then asked the name of the individual from Home Health Agency 1, with whom she confirmed home health services were in place (on 8/22/22) for Resident 1 (to begin on 8/24/22), to which the SSD replied, I do not know. On 6/6/23 at 1530 hours, an interview was conducted with Representative 1 from Home Health Agency 1. Representative 1 stated she received a referral from the facility on 8/19/22, for home health services to be provided to Resident 1. However, Representative 1 stated Home Health Agency 1 did not admit Resident 1 and did not provide home health services for Resident 1. Representative 1 stated Home Health Agency 1 attempted to contact Resident 1 ' s responsible party (Family Member 1) to coordinate Home Health Services for Resident 1; however, Home Health Agency 1 was unable to contact Family Member 1 utilizing the phone number provided by the facility. Representative 1 stated Home Health Agency 1 then contacted the facility for assistance with contacting Family Member 1; however, the facility did not provide any additional contact information for Family Member 1. Representative 1 stated Home Health Agency 1 would have conducted a home health visit to Resident 1 ' s home within 48 hours of discharge from the facility; however, this did not occur as Home Health Agency 1 was unable to contact Resident 1 ' s responsible party (Family Member 1). On 6/13/23 at 1600 hours, an interview was conducted with Family Member 1. Family Member 1 stated Resident 1 was discharged home from the facility on 8/23/22. Family Member 1 stated Resident 1 needed assistance with walking, medications, and nursing care. Family Member 1 stated the facility staff told him a nurse would visit Resident 1 at home to assess and assist with providing care to Resident 1; however, a nurse never arrived at Resident 1 ' s home. Family Member 1 stated approximately three days after Resident 1 was discharged home from the facility, he contacted the facility and informed the facility that a nurse never arrived at Resident 1 ' s home to provide home health services. Family Member 1 stated the facility advised him to contact Resident 1 ' s primary care physician (not Physician 1 who cared for Resident 1 at the facility). Family Member 1 then contacted Resident 1 ' s primary care physician (Physician 2). Family Member 1 stated Physician 2 then contacted Home Health Agency 2 and set up home health services for Resident 1. Family Member 1 stated it took approximately 25 days (from the discharge date ) for a nurse to arrive at Resident 1 ' s home to initiate home health services, and as a result of this delay, Resident 1 developed a pressure ulcer on her sacrum. Family Member 1 stated Resident 1 then had to be transferred to Acute Care Hospital 1 for treatment of her wound. On 6/6/23 at 1140 hours, an interview was conducted with the Intake Coordinator from Home Health Agency 2. The Intake Coordinator stated Resident 1 was admitted to Home Health Agency 2 on 9/16/22, at which time a licensed nurse performed an initial assessment of Resident 1 at her home. The Intake Coordinator stated during the licensed nurse ' s initial assessment of Resident 1, a wound was observed and photographed on her sacral area. Review of Resident 1 ' s Home Health Certification and Plan of Care (Home Health Agency 2) dated 9/16/22, showed Resident 1 had a stage 4 pressure ulcer on her sacral region. Review of Resident 1 ' s physician ' s order Summary Report (Home Health Agency 2) dated 10/12/22, showed Resident 1 was transferred and admitted to Acute Care Hospital 1 for further wound evaluation and treatment. On 6/22/23 at 1423 hours, an interview and concurrent closed medical record review was conducted with the DON. The DON verified Resident 1 was discharged home on 8/23/22, with a physician ' s order for home health RN and PT services dated 8/18/22. The DON stated the SSD was responsible for ensuring home health services were in place before Resident 1 was discharged home from the facility. The DON stated the home health services ordered by the physician were to be provided by Home Health Agency 1 as ordered by the physician. The DON stated home health services would include a licensed nurse visiting Resident 1 ' s home and performing a physical assessment of Resident 1, conducting a review Resident 1 ' s medications, conducting a safety assessment of Resident 1 ' s home, performing an assessment of Resident 1 ' s skin, and obtaining necessary orders and treatments from Resident 1 ' s home health physician. The DON reviewed and verified Resident 1 ' s Final Discharge Plan dated 8/18/22, showed documentation a home health referral for Resident 1 was sent to Home Health Agency 1 on 8/18/22, and a follow-up call was made to Home Health Agency 1 on 8/22/22, at which time confirmation of service was made. The documentation showed Resident 1 was discharged home on 8/23/22, with home health services to begin on 8/24/22. The DON verified Resident 1 ' s Final Discharge Plan dated 8/18/22, failed to show documentation for the contact person at Home Health Agency 1, who confirmed home health services were in place, scheduled to begin on 8/24/22. The DON stated the section titled Contact Person on Resident 1 ' s Final Discharge Plan Dated 8/18/22, should have shown who was contacted at Home Health Agency 1, to confirm home health services were in place before Resident 1 was discharged home. The DON was then informed Family Member 1 and Home Health Agency 1 were contacted, and they stated Resident 1 was not admitted to Home Health Agency 1 and did not receive the services from Home Health Agency 1. The DON stated her expectation was home health services would be in place before Resident 1 was discharged home as per Resident 1 ' s physician ' s order. The DON was asked if Family Member 1 or Home Health Agency 1 had contacted the facility (after Resident 1 was discharged from the facility on 8/23/22) in an attempt to coordinate Home Health Services, to which the DON replied, no. The DON stated she was unaware that Home Health Agency 1 did not admit Resident 1 and Resident 1 did not receive home health services from Home Health Agency 1.
Jun 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to provide a notice of discharge to the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to provide a notice of discharge to the resident's representative and Ombudsman before the facility discharged the resident. The facility also failed to provide the resident's representative with contact information for the agencies responsible for the protection and advocacy of individuals with developmental disability and mental disorders, specific to filing an appeal for an inappropriate facility proposed transfer for one of two sampled residents (Resident 1). * Resident 1 had severe intellectual disabilities and diagnoses which includedschizophrenia and bipolar disorder. Resident 1's History and Physical Examination dated 12/8/22, showed the resident's DPOA was Family Member 1 and Caregiver 1 was the immediate point of contact. While residing in the facility (from 12/7/22 through 3/21/23), Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23. The facility documented they notified Caregiver 1 when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23; however, the notices did not include all required contact information specific to filing an appeal for an inappropriate facility proposed transfer. The sections for the contact information (mailing address, email address, and telephone number) for the agencies responsible for the protection and advocacy of individuals with developmental disabilities and mental disorders were left blank. * The facility initiated Resident 1 to be transferred to the acute care hospital on 3/21/23, and discharged Resident 1 on 3/28/23, while Resident 1 remained hospitalized . The facility failed to send a notice of discharge to Resident 1's representative before Resident 1 was discharged and failed to notify the resident's representative that Resident 1 had been discharged from the facility. * The facility failed to notify and send a copy of the discharge notice to the Ombudsman before discharging Resident 1 from the facility on 3/28/23 (while Resident 1 was still in the acute care hospital). * Resident 1's family member did not receive a notice of transfer nor information specific to filing an appeal for an inappropriate facility proposed transfer when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23. These failures posed the risk for the resident's representative not being aware of their appeal rights and potentially jeopardizing the appeal process in the event the resident's representative felt the proposed transfers and discharge from the facility were inappropriate and involuntary. Findings: Review of the facility's P&P titled Transfer or Discharge Notice revised 12/2016 showed the facility shall provide the resident and/or the resident's representatives with a 30-day written notice of an impending transfer or discharge. Under the following circumstances, the notice will be given as soon as it is practicable but before the transfer or discharge: the transfer is necessary for the resident's welfare and the resident's needs cannot be met in the facility. An immediate transfer or discharge is required by the resident's urgent medical needs. The resident and/or representative will be notified in writing of the following information: - The reason for the transfer or discharge; the name, address, email, and telephone number of the agency responsible for the protection and advocacy of residents with intellectual and developmental or related disabilities. - The name, address, email, and telephone number of the agency responsible for the protection and advocacy of residents with a mental disorder or related disabilities. Review of the facility's P&P titled Transfer or Discharge Documentation revised 12/2016 showed when the resident is transferred or discharged from the facility, the following information will be documented in the medical record: that an appropriate notice is provided to the resident and/or legal representative. If a resident exercises his right to appeal a transfer or discharge notice, he/she will not be transferred or discharged while the appeal is pending, unless the failure to discharge or transfer would endanger the health or safety of the resident or other individuals in the facility. If the resident is transferred or discharged despite his pending appeal, the danger that failure to transfer or discharge would pose will be documented. Review of the facility's P&P titled Admission, Transfer, and Discharge revised 12/2020 showed the facility's SSD will coordinate the discharge planning with the resident together with the IDT, including the physician and placement to ensure the resident will be safely discharged . Discharges can be frightening to the resident. On 6/14/23 at 1324 hours, an interview was conducted with the complainant. The complainant stated the facility had transferred Resident 1 to the acute care hospital; however, once Resident 1 was ready to be transferred back to the facility, the facility refused to accept Resident 1. Closedmedical record review for Resident 1 was initiated on 6/5/23. Resident 1 was admitted to the facility on [DATE], and discharged on 3/28/23. Review of Resident 1's History and Physical Examination dated 12/8/22, showed Resident 1 had severe intellectual disability. The document showed Caregiver 1 (the Administrator of a Board and Care Facility 1 where the resident had resided was called for collateral information. Resident 1's DPOA was Family Member 1. Per Caregiver 1, the family was involved, but Family Member 1 had limited availability as he was also a caregiver for other family members; therefore, Caregiver 1 was the immediate point of contact. Review of Resident 1's Social Service Assessment admission dated 12/8/22 at 1358 hours, showed Family Member 1 and Caregiver 1 were aware of Resident 1's medical condition and in agreement with current placement. Per the Administrator, Resident 1 was not conserved. Resident 1 had a family member (Family Member 1). Review of Resident 1's MDS dated [DATE], showed Resident 1 had severely impaired cognition. Review of Resident 1's Psychiatric Evaluation Note dated 2/20/23, showed Resident 1 had a diagnosis of paranoid schizophrenia. Review of Resident 1's Psychiatric Evaluation Note dated 3/3/23, showed Resident 1 had a diagnosis of bipolar disorder. Further review of Resident 1's medical record showed the resident had a behavior of hitting himself, and as a result of this behavior, the facility had initiated the transfers of Resident 1 to the acute care hospital with subsequent readmissions to the facility and discharged the resident from the facility as follows: * Transferred to Acute Care Hospital 1 on 1/18/23, and readmitted to the facility on [DATE]. * Transferred to Acute Care Hospital 1 on 1/24/23, and readmitted to the facility on [DATE]. * Transferred to Acute Care Hospital 2 on 3/20/23, and readmitted to the facility on [DATE]. * Transferred to Acute Care Hospital 3 on 3/21/23, and discharged from the facility on 3/28/23. Review of Resident 1's Notice of Transfer/discharge date d 1/18, 1/24, 3/20, and 3/21/23, showed Resident 1's Caregiver 1 was notified when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23. * However, the notices did not contain all required contact information specific to filing an appeal for an inappropriate facility proposed transfer and/or discharge. The sections for the contact information (mailing address, email address, and telephone number) for the agencies responsible for the protection and advocacy of individuals with developmental disabilities and mental disorders were left blank. On 6/19/23 at 1211 hours, an interview was conducted with Caregiver 1. Caregiver 1 stated she was the Administrator of Board and Care Facility 1. Caregiver 1 stated Resident 1 had resided at her facility from 2019 until he was transferred to Acute Care Hospital 1 in November of 2022 (in order to receive a surgical procedure). Caregiver 1 stated Resident 1's Family Member 1 was Resident 1's responsible party specific to any medical decisions involving Resident 1. Caregiver 1 stated she informed the SSD at the facility that Resident 1's responsible party was Family Member 1. Caregiver 1 stated Family Member 1 had given the consent for Resident 1's surgical procedure performed at Acute Care Hospital 1. Caregiver 1 was asked if the facility provided her with contact information for the agencies responsible for the protection and advocacy of individuals with developmental disabilities and mental disorders, specific to filing an appeal for an inappropriate facility proposed transfer when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23, to which Caregiver 1 replied no. Caregiver 1 stated the facility did not inform her or provide her with a notice of discharge specific to Resident 1 being discharged from the facility at any time. Caregiver 1 stated Resident 1 had a Case Coordinator from the State Agency for the Developmentally Disabled (State Agency 1) who coordinated services and provided support for Resident 1. On 6/20/23 at 1138 hours, an interview was conducted with Resident 1's Case Coordinator from State Agency 1. The Case Coordinator stated Resident 1's Family Member 1 wasResident 1's responsible party specific to any medical decisions involving Resident 1. On 6/19/23 at 1231 hours, an interview was conducted with Family Member 1. Family Member 1 was asked if the facility provided him with a notice of transfer/discharge and information specific to filing an appeal for an inappropriate facility proposed transfer and/or discharge when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23, and discharged by the facility on 3/28/23, to which Family Member 1 replied no. Family Member1 stated he had contacted the facility and was informed Resident 1 was transferred from the facility to an acute care hospital. Family Member 1 stated Resident 1 currently resided in Los Angeles County, and he wanted Resident 1 to reside in Orange County. On 6/22/23 at 1403 hours, an interview and concurrent closed medical record review was conducted with the SSD. The SSD stated Caregiver 1 was Resident 1's responsible party for medical decisions. The SSD stated she determined Caregiver 1 was Resident 1's responsible party based on Caregiver 1 having cared for Resident 1 in the past, being present for Resident 1's admission to the facility, answering phone calls from the facility, and calling the facility to check on Resident 1. However, during the review of Resident 1's History and Physical Examinationdated 12/8/22, with the SSD, the SSD verified it showed Resident 1's DPOA was Family Member 1. The SSD was asked if she attempted to contact Family Member 1 in order to verify if Family Member 1 was Resident 1's DPOA, specific to medical decisions involving Resident 1, to which the SSD replied no. The SSD was asked if she attempted to contact State Agency 1 or any prior medical facilities Resident 1 had resided to determine if Family Member 1 was Resident 1's DPOA, specific to medical decisions involving Resident 1, to which the SSD replied she had not. The SSD verified Resident 1's medical record failed to show Family Member 1 received a notice of transfer and/or discharge and information specific to filing an appeal for an inappropriate facility proposed transfer and/or discharge when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23, and discharged by the facility on 3/28/23. The SSD verified Resident 1's Notice of Transfer/discharge date d 1/18, 1/24, 3/20, and 3/21/23, showed Caregiver 1 was notified when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23. However, the notices did not contain all required contact information specific to filing an appeal for an inappropriate facility proposed transfer and/or discharge. The sections for the contact information (mailing address, email address, and telephone number) for the agencies responsible for the protection and advocacy of individuals with developmental disabilities and mental disorders were left blank. On 6/22/23 at 1538 hours, an interview and concurrent closed medical record review was conducted with the DON. The DON stated Resident 1 was admitted to the facility on [DATE]. The DON verified Resident 1 was transferred to the acute care hospitals (for behaviors which included hitting himself) on 1/18, 1/24, 3/20, and 3/21/23, and discharged by the facility on 3/28/23. The DON stated the facility could not manage Resident 1's behaviors. The DON stated Resident 1 was not self-responsible (for medical decisions) due to severe intellectual disability. The DON stated Caregiver 1 from Board and Care Facility 1 (where Resident 1 had previously resided) was Resident 1's responsible party for medical decisions. The DON was asked if the facility had obtained a copy of Resident 1's Advance Directive or any written instructions, including a living will or DPOA for health care showing Caregiver 1 was responsible for medical decisions involving Resident 1, to which the DON replied the facility had not. Review of Resident 1's History and Physical Examination dated 12/8/22, was conducted with the DON. The DON verified it showed Resident 1's DPOA was Family Member 1. The DON was asked if the facility attempted to contact the State Agency for the Developmentally Disabled (State Agency 1) who had assisted with the coordination of Resident 1's care in order to determine if Resident 1's family member was the DPOA for healthcare. The DON stated she attempted to reach out to State Agency 1; however, State Agency 1 did not return her call. The DON was asked if she documented her attempt to contact State Agency 1 in Resident 1's medical record. The DON reviewed Resident 1's medical record and was unable to locate documentation of her attempted contact of State Agency 1. The DON then stated Family Member 1 had called the facility one evening, approximately 1 month after the resident had already admitted to the facility and stated he was currently caring for another family member and no longer desired to be responsible for Resident 1's care any longer. The DON was asked if this information was documented in Resident 1's medical record, to which she replied she believed so. The DON then reviewed Resident 1's closed medical record and was unable to locate any documentation showing Family Member 1 had no longer desired to be responsible for Resident 1's care. The DON verified Resident 1's medical record failed to show Family Member 1 received a notice of transfer and discharge and information specific to filing an appeal for an inappropriate facility proposed transfer and/or discharge when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23, and when the facility discharged Resident 1 on 3/28/23, while Resident 1 was at Acute Care Hospital 3. The DON verified Resident 1's Notices of Transfer/discharge date d 1/18, 1/24, 3/20, and 3/21/23, showed Caregiver 1 was notified when Resident 1 was transferred (facility initiated) to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23. However, the notices did not contain all required contact information specific to filing an appeal for an inappropriate facility proposed transfer and/or discharge. The sections for the contact information (mailing address, email address, and telephone number) for the agencies responsible for the protection and advocacy of individuals with developmental disabilities and mental disorders were left blank. The DON verified Resident 1's closed medical record failed to show Caregiver 1 received notice of discharge and information specific to filing an appeal for an inappropriate facility proposed discharge when the facility discharged Resident 1 on 3/28/23, while Resident 1 was at Acute Care Hospital 3. The DON stated a function of the notice of transfer/discharge requirements wasto ensure Resident 1's responsible party was informed of the information necessary to appeal involuntary proposed transfer/discharges, in which the responsible party believed it was inappropriate. On 6/22/23 at 1425 hours, an interview and concurrent closed medical record review was conducted with the Administrator. The Administrator stated Resident 1 was admitted to the facility on [DATE]. The Administrator stated Resident 1 had severe intellectual disabilities and exhibited the behavior of hitting himself. The Administrator verified Resident 1 was transferred to the acute care hospitals (for behaviors which included hitting himself) on 1/18, 1/24, 3/20, and 3/21/23, and the facility discharged the resident on 3/28/23. The Administrator stated Acute Care Hospital 3 attempted to transfer Resident 1 back to the facility; however, the facility informed Acute Care Hospital 3 that they could not meet Resident 1's needs at the facility. The Administrator was asked who Resident 1's responsible party was specific to medical decisions involving Resident 1. The Administrator stated the Administrator (Caregiver 1) from the board and care facility where Resident 1's had previously resided was Resident 1's responsible party for medical decisions. Review of Resident 1's History and Physical Examinationdated 12/8/22, was conducted with the Administrator. The Administrator verified it showed Resident 1's DPOA was Family Member 1. The Administrator was asked how she made the determination that Caregiver 1 was Resident 1's responsible party specific to medical decisions involving Resident 1. The Administrator stated the Activities Director informed her that Caregiver 1 was Resident 1's responsible party specific to medical decisions. The Administrator also stated the Activities Director informed her that Family Member 1 did not want anything to do with Resident 1's care while he was at the facility and directed the facility to contact Caregiver 1 for everything. Review of Resident 1's Activity assessment dated [DATE], was conducted with the Administrator. The Administrator verified Resident 1's Activity assessment dated [DATE], failed to show any documentation Family Member 1 did not want anything to do with Resident 1 while Resident 1 resided at the facility and had directed the facility to contact Caregiver 1 for everything. The Administrator was then asked if Resident 1's closed medical record contained any documentation showing Family Member 1 did not want anything to do with Resident 1 while he was at the facility, or any documentation showing Family Member 1 had directed the facility to contact Caregiver 1 for everything. The Administrator then reviewed Resident 1's medical record and stated she could not locate this documentation. During the Administrator's closed medical record review, the Administrator located Resident 1's Health Status Note dated 3/21/23 at 1627 hours, showing Family Member 1 called the facility and was made aware of Resident 1's behavior (hitting himself) and the plan for transfer (of Resident 1 to Acute Care Hospital 3) and (Family Member 1) agreed. The Administrator then stated Family Member 1 probably just wanted to know where Resident 1 was. The Administrator verified Resident 1's closed medical record failed to show Family Member 1 received notice of transfer and discharge and information specific to filing an appeal for an inappropriate facility proposed transfer and/or discharge when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23, and when the facility discharged Resident 1 on 3/28/23, while Resident 1 was at Acute Care Hospital 3. The Administrator verified Resident 1's Notices of Transfer/discharge date d 1/18, 1/24, 3/20, and 3/21/23, showed Caregiver 1 was notified when Resident 1 was transferred to the acute care hospitals on 1/18, 1/24, 3/20, and 3/21/23. However, the notices did not include all required contact information specific to filing an appeal for an inappropriate facility proposed transfer and/or discharge. The sections for the contact information (mailing address, email address, and telephone number) for the agencies responsible for the protection and advocacy of individuals with developmental disabilities and mental disorders were left blank. The Administrator verified Resident 1's closed medical record failed to show Caregiver 1 received notice of discharge and information specific to filing an appeal for an inappropriate facility proposed discharge when the facility had discharged Resident 1 on 3/28/23, while Resident 1 was at Acute Care Hospital 3. Further review of Resident 1's medical record failed to show the Ombudsman was notified of Resident 1's discharge and failed to show the Ombudsman was sent a copy of a discharge notice, before the facility discharged Resident 1 on 3/28/23, while Resident 1 resided at Acute Care Hospital 3. The Administrator verified the findings. The Administrator was asked where Resident 1 currently resided, to which she replied, I do not know. On 6/28/23 at 1325 hours, an interview was conducted with the Ombudsman. The Ombudsman was asked if the facility provided her with a notice of discharge for Resident 1 before he was discharged from the facility on 3/28/23, while he was hospitalized at Acute Care Hospital 3, to which she replied no. The Ombudsman stated the staff from Acute Care Hospital 3 had contacted her and informed her the facility would not readmit the resident, and Acute Care Hospital 3 could not find a facility who would accept Resident 1.
Nov 2022 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to maintain a copy of one of 19 final sa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, medical record review, and facility P&P review, the facility failed to maintain a copy of one of 19 final sampled residents' (Resident 12) advance directive in the medical record to ensure it was readily available to the facility staff. This had the potential for the resident's decisions regarding their healthcare and treatment options not being honored. Findings: Review of the facility's P&P titled Advance Directives revised 2/2022 showed if a resident has executed an advance directive, the facility must obtain a copy from the resident or legal representative. The facility's copy of the advance directive must be filed in the resident's clinical record. Medical record review for Resident 12 was initiated on 11/15/22. Resident 12 was admitted to the facility on [DATE] and readmitted on [DATE]. Review of the Physician Orders for Life-Sustaining Treatment (POLST) dated 6/9/22, showed Resident 12 had formulated an advance directive. Review of Resident 12's Social Service Assessment admission and re-admission dated 6/2/22, showed Resident 12's family member provided a copy of the resident's advance directive to the facility. However, review of Resident 12's medical record failed to show a copy of the resident's advance directive. On 11/16/22 at 1344 hours, an interview and concurrent medical record review was conducted with RN 1. RN 1 was informed and verified the above finding. RN 1 stated Resident 12 had formulated an advance directive; however, a copy of the advance directive was not readily available in the resident's medical record. On 11/16/22 at 1404 hours, an interview and concurrent medical record review was conducted with the Medical Records Director. After searching the overflow medical records two times, the Medical Records Director stated she found the copy of Resident 12's advance directive. The Medical Records Director verified a copy of the advance directive must be included in the medical record so it was readily available to any facility staff.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and medical record review, the facility failed to ensure one of 19 final sampled residents (Res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and medical record review, the facility failed to ensure one of 19 final sampled residents (Resident 14) was administered the prescribed enteral formula (liquid nourishment administered through a GT) as ordered by the physician. This failure posed the risk for Resident 14 to have unplanned weight loss. Findings: During the tour of the facility on 11/17/22 at 0758 hours, Resident 14 was observed lying in bed with a continuous feeding pump infusing at 70 ml per hour from a 1500 ml bottle of Jevity (fiber-fortified tube-feeding formula) 1.5 Cal Medical record review for Resident 14 was initiated on 11/17/22. Resident 14 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of the physician's order dated 11/14/22, showed to administer Jevity 1.5 Cal at 80 ml per hour via GT for 20 hours to provide 1600 ml/2400 calories. On 11/17/22 at 0813 hours, an observation and concurrent interview was conducted with the ADON and DON. The ADON and DON verified the rate of the enteral formula administered to Resident 14 was incorrect. The ADON and DON stated Resident 14 should be administered Jevity 1.5 Cal at 80 ml per hour as per the physician's order. The DON then adjusted the rate of the feeding pump to 80 ml per hour. On 11/17/22 at 1523 hours, a follow-up interview was conducted with the DON. When asked what was the possible harm of not receiving the GT feeding as prescribed by the physician, the DON replied it could result in Resident 14's dehydration and weight loss.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and facility P&P review, the facility failed to provide the respiratory care to meet the needs ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and facility P&P review, the facility failed to provide the respiratory care to meet the needs for one of 19 final sampled residents (Resident 64). The facility failed to ensure the mechanical ventilator low pressure alarm for Resident 64 was set within the safe parameters as per the facility's P&P. This posed the risk for delayed care and interventions if the resident's ventilator alarm was not trigerred when it should have, to alert the staff the resident was in distress or disconnected from their ventilator. Findings: Review of the facility's P&P titled Mechanical Ventilation (undated) showed to set the ventilator low pressure alarm 5 to 10 cmH2O below the PIP. According to the Clinical Application of Mechanical Ventilation 2014, Fourth Edition, the low-pressure alarm is triggered if the PIP is less than the alarm setting. Conditions that may trigger the low-pressure alarm may include circuit disconnection, exhalation valve driveline disconnection, endotracheal tube cuff leak, and a loose circuit connection. On 11/15/22 at 0848 hours, Resident 64 was observed in bed with a tracheostomy tube in place and connected to a mechanical ventilator. The observed PIP on the ventilator was 40 and the low pressure alarm was observed set at 15. Medical record review for Resident 64 was initiated on 11/15/22. Resident 64 was admitted to the facility on [DATE] and readmitted on [DATE]. On 11/15/22 at 1408 hours and 11/16/22 at 0808 and 1416 hours, Resident 64 PIP range was 41 to 46 and the low pressure alarm was set at 15. On 11/16/22 at 1421 hours, an observation of Resident 64's ventilator settings was conducted with RT 1. RT 1 verified how to check the ventilator settings. RT 1 verified Resident 64's average observed PIP on the ventilator was in the 40s and the low pressure alarm should be set 10 cmH2O below the PIP. RT 1 verified Resident 64's low pressure alarm was set at 15 instead of 30 based on the resident's average observed PIP. RT 1 stated the low pressure alarm was important because it would alert the staff if the resident was disconnected from the ventilator. On 11/16/22 at 1445 hours, an interview was conducted with RT 2. RT 2 verified the low pressure alarm should be set 5 to 10 cmH2O below the resident's observed PIP. Cross reference to F842.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and clinical record review, the facility failed to ensure the medication error rate was below 5...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and clinical record review, the facility failed to ensure the medication error rate was below 5%. The facility's medication error rate was at 6.67% when the metoprolol (antihypertensive) medication for one of 19 final sampled residents (Resident 89) and one of one nonsampled resident (Resident 29) were not administered with food as per the manufacturer's specifications. This failure created the risk for complications and ineffective therapeutic effects of the medications. Findings: According to Lexicomp.com (a professional resource or a nationally recognized drug information site for healthcare professionals), metoprolol tartrate medication should be taken with or immediately after food intake. a. During the medication administration observation on 11/17/22 at 0840 hours, the GT was clamped during the medication pass. LVN 1 administered metoprolol 10 mg to Resident 89 via GT. LVN 1 was asked when Resident 89 finished her breakfast. LVN 1 stated the GT feeding was turned off at around 0730 hours. LVN 1 further stated Resident 89 was in the RNA program eating at dining room and finished her breakfast meal at around 0800 hours. On 11/17/22 at 1015 hours, an interview was conducted with RNA 1. RNA 1 was asked when Resident 89 finished her breakfast meal. RNA 1 replied at around 0800 hours. Review of Resident 89's medical record was initiated on 11/17/22. Resident 89 was admitted to the facility on [DATE]. Review of the Order Summary report dated 10/30/22, showed to administer metoprolol tartrate 25 mg one tablet via the GT every 12 hours for high blood pressure and to hold if the systolic blood pressure less than 110 mmHg or heart rate less than 60 bpm. On 11/17/22 at 1205 hours, an interview was conducted with the Pharmacy Consultant. The Pharmacy Consultant was asked regarding the administration instructions on the bubble pack of metoprolol to administer with or immediately after food intake. The Pharmacy Consultant stated the reason for administering with food was to prevent stomach upset and should be administered within 15 minutes after eating the food or with the food. b. On 11/17/22 at 0915 hours, Resident 29 pressed the call light to ask CNA 2 for snacks for her and her roommate. However, CNA 2 did not bring a snack for Resident 29 prior to the medication administration. During a medication administration observation on 11/17/22 at 0940 hours, LVN 1 administered the metoprolol medication to Resident 29 with cranberry juice. However, LVN 1 did not administer the medication with food as per the manufacturer's specification. On 11/17/22 at 1030 hours, CNA 1 was asked when did Resident 29 finished her breakfast meal. CNA 1 stated Resident 29 had her breakfast meal at around 0800 hours. Review of Resident 29's medical record was initiated on 11/17/22. Resident 29 was admitted to the facility on [DATE] and readmitted to the facility on [DATE]. Review of the Order Summary report dated 10/30/22, showed to administer metoprolol tartrate 25 mg one tablet orally two times a day for hypertension (high blood pressure) and hold the medication if the systolic blood pressure was less than 110 mmHg or the heart rate was less than 60 bpm. On 11/17/22 at 1226 hours, an interview was conducted with LVN 1. LVN 1 was asked if she was aware the metoprolol medication should be administered with food or immediately after food intake. LVN 1 stated she was not aware of it. LVN 1 acknowledged the metoprolol medication was administered to Residents 89 and 29 approximately more than 40 minutes after both residents had eaten their breakfast meals. LVN 1 verified the findings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the medical recor...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the medical record for one of 19 final sampled residents (Resident 64) was complete and systematically organized. The facility failed to ensure Resident 64's respiratory rate and PIP were documented on the flow sheet after each ventilator check as per the facility's P&P. This had the potential for the resident's care needs not being met as their medical information was incomplete. Findings: Review of the facility's P&P titled Mechanical Ventilation Flowsheet (undated) showed services provided by the respiratory care provider must be documented properly in the resident's medical record. Each ventilator check will be recorded on the flow sheet with the following information as indicated, including the measured (respiratory) rate and PIP. On 11/15/22 at 0848 hours, Resident 64 was observed in bed with a tracheostomy tube in place and connected to a mechanical ventilator. Medical record review for Resident 64 was initiated on 11/15/22. Resident 64 was admitted to the facility on [DATE] and readmitted on [DATE]. On 11/16/22 at 1421 hours, an interview and concurrent medical record review was conducted with RT 1. Review of the Respiratory Evaluation dated 11/16/2022 at 0812 hours, failed to show documentation of Resident 64's measured respiratory rate and PIP. RT 1 verified the finding and stated the PIP was important because the ventilator high and low pressure alarms were set based on the PIP. Cross reference to F695.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview, and facility document review, the facility failed to ensure the food safety and sanitation requirements were met in the kitchen as evidenced by the following: * The fa...

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Based on observation, interview, and facility document review, the facility failed to ensure the food safety and sanitation requirements were met in the kitchen as evidenced by the following: * The facility failed to ensure the can openers were in sanitary condition and free of food particles; the kitchen utensils had a smooth cleanable surface and were not worn out; the kitchen equipment was air dried and free of food particles; and the kitchen utensils were clean and free of food particles. * The facility failed to ensure the sanitary condition of the hood over the stove was maintained. These failures had the potential to cause foodborne illnesses in a medically vulnerable resident population who consumed food prepared in the kitchen. Findings: Review of the Form CMS-672 titled Resident Census and Conditions of Residents completed by the facility dated 11/15/22, showed 49 out of 95 residents residing in the facility received food prepared in the kitchen. 1. According to the USDA Food Code 2017, Section 4-101.11, Multiuse, Characteristics, materials that are used in the construction of utensils and food contact surfaces of equipment may not allow the migration of deleterious (harmful) substances or impart colors, odors, or tastes to food and under normal use conditions shall be durable, corrosion-resistant, nonabsorbent, finished to have a smooth, easily cleanable surface, and resistant to pitting, chipping, crazing, scratching, scoring, distortion, and decomposition. According to the USDA Food Code 2017, Section 4-901.11, Equipment and Utensils, Air-Drying Required, items must be allowed to drain and to air-dry before being stacked or stored. Stacking wet items prevents them from drying and may allow an environment where microorganism can begin to grow. According to the FDA Food Code, 2017 4-601.11, it is the standard of practice to ensure non-food contact surfaces of equipment shall be kept free of an accumulation of dust, dirt, food residue, and other debris. According to the FDA Food Code Annex 4-602.13, the presence of food debris or dirt on nonfood contact surfaces may provide a suitable environment for the growth of microorganisms which employees may inadvertently transfer to food. If these areas are not kept clean, they may also provide harborage for insects, rodents, and other pests. During the initial tour of the facility's kitchen on 11/15/22 at 0808 hours, a concurrent observation and interview was conducted with the Dietary Aide 1. The following was identified: - A counter mounted can opener and a portable can opener were observed with brownish discoloration (metal part) and dry food residue. Dietary Aide 1 verified the findings. - A flipper spatula was observed to be chipped and worn off. The Dietary Aide 1 verified the finding and stated it was not safe to use because residual particles from the spatulas could be mixed with food. - A white blender was observed stored on the counter shelves. The blender's lid was still wet inside, and there was visible white food residue on the blender. The Dietary Aide 1 verified the finding and stated the equipment should have been stored dry. - A knife with a black handle was observed with dry, crusted food residue. The Dietary Aide 1 verified the finding and stated the knife should have been washed and cleaned properly to prevent food contamination. On 11/15/22 at 0855 hours, a concurrent observation and interview was conducted with the Food and Nutrition Services Director. The Food and Nutrition Services Director verified the above findings and stated everything should be washed and cleaned for safety, cross contamination, the possibility for food borne pathogen illnesses and infection control. 2. Review of the facility's P&P titled Kitchen Safety dated 2018 showed grease fires are common and dangerous. Vents in range hoods should be cleaned regularly, at least monthly, depending on extent of use. Know the locations of the nearest fire extinguisher and how to use them. Sides of floors around ranges should be cleaned daily. If the fire is on the stove, use the K (silver) fire extinguisher or pull the ansel system. On 11/17/22 at 1235 hours, an observation and concurrent interview was conducted with the Food and Nutrition Services Director. Black dirt residue was observed on the kitchen hood. The Food and Nutrition Services Director verified the finding and stated the kitchen staff were supposed to clean the hood weekly for sanitation purposes and infection control.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (80/100). Above average facility, better than most options in California.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most California facilities.
  • • 33% turnover. Below California's 48% average. Good staff retention means consistent care.
Concerns
  • • 33 deficiencies on record. Higher than average. Multiple issues found across inspections.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Pacific Haven Subacute And Healthcare Center's CMS Rating?

CMS assigns PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within California, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Pacific Haven Subacute And Healthcare Center Staffed?

CMS rates PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 33%, compared to the California average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Pacific Haven Subacute And Healthcare Center?

State health inspectors documented 33 deficiencies at PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER during 2022 to 2025. These included: 28 with potential for harm and 5 minor or isolated issues.

Who Owns and Operates Pacific Haven Subacute And Healthcare Center?

PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 99 certified beds and approximately 95 residents (about 96% occupancy), it is a smaller facility located in GARDEN GROVE, California.

How Does Pacific Haven Subacute And Healthcare Center Compare to Other California Nursing Homes?

Compared to the 100 nursing homes in California, PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER's overall rating (5 stars) is above the state average of 3.2, staff turnover (33%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Pacific Haven Subacute And Healthcare Center?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Pacific Haven Subacute And Healthcare Center Safe?

Based on CMS inspection data, PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in California. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Pacific Haven Subacute And Healthcare Center Stick Around?

PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER has a staff turnover rate of 33%, which is about average for California nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Pacific Haven Subacute And Healthcare Center Ever Fined?

PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Pacific Haven Subacute And Healthcare Center on Any Federal Watch List?

PACIFIC HAVEN SUBACUTE AND HEALTHCARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.