SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and staff interviews, the facility failed to ensure two (#54 and #4) of four residents rev...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and staff interviews, the facility failed to ensure two (#54 and #4) of four residents reviewed for accident hazards out of 34 sample residents, were provided adequate supervision and a safe environment to prevent accidents and the re-occurrence of accidents.
Resident #54 was admitted to the facility on [DATE] with a diagnosis and history of falls. The resident had four falls from 8/23/21 through 4/7/22. The facility failed to implement effective fall precautions with her risk of falling. On 4/7/22 the resident sustained a head injury following a fall which required hospital treatment. The interventions included educating the resident but also documented the resident was not always able to communicate her needs and that she forgot conversations held after a few minutes. The resident had a care plan to wear non-skid socks. During the survey from 8/8/22 to 8/11/22, the resident was observed walking the hallway in nylon material socks that were not non-skid.
In addition, the facility failed to:
-Transfer Resident #4 in an appropriate manner;
-Ensure a tube feeding device was plugged into a medical electrical outlet power strip; and,
-Ensure electric cord was clear of a water source.
Findings include:
I. Resident #54
A. Facility policy
The Fall Management policy, revised 4/7/22, was provided on 8/16/22 at 3:53 p.m. via email from the nursing home administrator (NHA). It revealed in pertinent part,
Purpose
To promote patient safety and reduce patient falls by proactively identifying, care planning and monitoring of patients' fall indicators.
Policy
The facility will assess the resident upon admission/readmission, quarterly, with change in condition, and with any fall event for any fall risks and will identify appropriate interventions to minimize the risk of injury related to falls.
Avoidable Accident means that an accident occurred because the facility failed to:
Identify environmental hazards and/or assess individual resident risk of an accident, including the need for supervision and/or assistive devices.
Evaluate/analyze the hazards and risks and eliminate them, if possible, or, if not possible, identify and implement measures to reduce the hazards/risks as much as possible.
Implement interventions, including adequate supervision and assistive devices, consistent with a resident's needs, goals, care plan and current professional standards of practice in order to eliminate the risk, if possible, and, if not, reduce the risk of an accident.
Monitor the effectiveness of the interventions and modify the care plan as necessary, in accordance with current professional standards of practice.
Unavoidable accident means that an accident occurred despite sufficient and comprehensive facility systems designed and implemented to: Identify environmental hazards and individual resident risk of an accident, including the need for supervision.
Evaluate/analyze the hazards and risks and eliminate them, if possible and, if not possible, reduce them as much as possible.
Implement interventions, including adequate supervision, consistent with the resident's needs, goals, care plan, and current professional standards of practice in order to eliminate or reduce the risk of an accident.
Monitor the effectiveness of the interventions and modify the interventions as necessary, in accordance with current professional standards of practice.
All patients have fall indicators. Fall indicators are patient specific information that, when alone or combined with other fall indicators, create a potential for a patient to fall.
B. Resident status
Resident #54, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physical orders (CPO), the diagnoses included Alzheimer's disease, adult failure to thrive, hypertension (high blood pressure), disorientation, dysphagia (difficulty swallowing), history of falls, and dementia with behavioral disturbances.
The 7/16/22 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status score (BIMS) of three out of 15. The resident did not reject care from staff. She required extensive assistance with bed mobility, dressing, toilet use, and personal hygiene. She required limited assistance with transfers, and walking in the corridors. She was not steading moving from a seated to standing position.
C. Record review
A review of the facility fall investigations provided by the nursing home administrator (NHA) on 8/1/22 at 1:27 p.m. revealed Resident #54 fell four times. The resident had an injury during the fourth fall which required the resident to be sent to the hospital. A review of the four falls revealed in pertinent part:
-The 8/23/21 fall report revealed the resident was found lying in the bathroom on her back, wearing only one non-skid sock. The report did not document any predisposing environmental, physiological, or situational factors that were documented on the fall investigation. The report did not contain any interventions that were put in place. The fall was unwitnessed. The resident was unable to give a description of the fall event.
-The 12/18/21 fall report revealed a registered nurse (RN) assessed the fall but only revealed the resident was found on her right side. The report did not document where she was found at the time of the fall, what was the reason she fell, and no other predisposing environmental, physiological, or situational factors were documented on the fall investigation. The report did not contain any interventions that were put in place. The fall was unwitnessed. The resident was combative with staff during the fall assessment by the RN. The resident was unable to give a description of the fall event.
-The 12/21/21 fall report revealed the resident was found on her left side on the floor. The report did not document where she was found at the time of the fall, what was the reason she fell, and no other predisposing environmental, physiological, or situational factors were documented on the fall investigation. The report did not contain any interventions that were put in place. The fall was unwitnessed. The resident was unable to give a description of the fall event.
-The 4/7/22 fall report revealed Resident found lying face down with a chair on top of her, resident is alert but unable to tell what happened, small abrasion on forehead some bleeding noted. Resident was rubbing left hip and crying.The facility called an ambulance to transport the resident to the hospital. The report did not contain the location where the injury took place. The report documented there were no predisposing factors about the fall with injury. The resident was unable to give a description of the fall.
-A follow up fall investigation report for the 4/7/22 fall, written on 4/14/22 (seven days after the fall) was provided by the facility nurse consultant (FNC) on 8/11/22 at 11:49 a.m. revealed in pertinent part, The event time was 3:00 a.m. The resident ambulates without assistance, able to transfer herself, has a history of falls. Resident was on the floor flat on her back, bleeding from the back of her head. Resident was then assisted to a sitting position, notice a deep laceration on her occipital (back of the head). Pressure dressing applied to stop bleeding. At 3:45 a.m. the resident started vomiting. Ambulance called and arrived at 3:53 a.m. The current interventions that were put in place at the time of the 4/7/22 fall were to Anticipate and meet the resident's needs. Assist with activities of daily living (ADLs) as needed, call light within reach. Educate the resident about safety reminders and what to do if a fall occurs. Provide activities that minimize the potential for falls while providing diversion and distraction. Provide appropriate footwear when ambulating non-skid socks provided.
The 4/14/22 follow-up investigation had blank pages to the following questions:
-Resident/family interviews and an interview of the resident who experienced the event with a list of questions and the resident's responses to be documented was left blank.
The 4/14/22 follow-up investigation listed the falls for the past six months which were not included on the fall investigations revealed:
-8/23/21 resident was face on floor in bathroom. The section documenting what new intervention was implemented after the fall was left blank.
-12/18/21 resident was face of floor beside roommates bed. The section documenting what new intervention was implemented after the fall was left blank.
-12/21/21 resident was found on (the) floor. The section documenting what new intervention was implemented after the fall was left blank.
The fall care plan revealed the resident was at risk for falls related to diagnosis Alzheimer's dementia with decreased safety awareness, history of urinating in inappropriate places, history of falls.
Interventions included: Educate the resident/family/caregivers about safety reminders and what to do if a fall occurred (4/11/22). Provide activities that minimize the potential for falls while providing diversion and distraction (added 7/16/21). Provide appropriate footwear when ambulating non skid-socks provided (added 3/28/21). Encourage the resident to participate in activities that promote exercise, physical activity for strengthening and improved mobility (added 7/16/21).
An additional care plan revised on 1/27/22 revealed due to the resident's severe cognitive impairment, education would require specific strategies.
-The resident's fall care plan had not been updated when the resident fell on 8/3/21, 12/18/21 and 12/21/21. There was no documentation that the family was educated about safety reminders. The resident was not provided with activities (see activity director interview below). The resident to spend her day walking back and forth throughout the hallways unassisted with no staff reminders of safety/mobility device. The resident was observed not wearing non-skid-socks (see observations below).
D. Observations
On 8/8/22 and 8/9/22 from 9:00 a.m. until 4:30 p.m. Resident #54 was not wearing shoes. She was wearing red nylon socks which were not non-skid socks. She walked almost continuously from one end of the upstairs hallway to the other. She stopped to talk to residents, walked into her bedroom, and continued to walk without staff assistance. She did not use a walker, cane, or wheelchair while she walked.
On 8/10/22 and 8/11/22 from 9:00 a.m. until 5:30 p.m the resident was lying on her bed, and she sat up for meals. Per staff interviews below, the resident often was up at night pacing and would sleep during the day.
E. Interviews
Licensed practical nurse (LPN) #1 was interviewed on 8/11/22 at 10:35 a.m. She said Resident #54 was up all night on 8/9/22. She said the resident often stayed up all night pacing and walking back and forth on the second floor and then she slept all day. She said the staff would offer her snacks to keep her occupied when she paced up and down the halls. She said the resident had on non-skid socks today. She said the resident had two pairs of socks in her closet. She said one pair of socks was non-skid and one pair of socks was not. She said she did not know if the red socks the resident wore yesterday were non-skid and she said those socks were not in the resident's closet. She said the resident was unable to put on her own socks. She said staff put socks on the resident daily. She said the resident did not prefer to wear shoes. She said the resident did not understand how to utilize her call light. She said due to the resident's mental status she did not understand directions very well.
Certified nurse aide (CNA) #4 was interviewed on 8/11/22 at 11:20 a.m. She said Resident #54 was up again all night on 8/10/22. She said when the resident was up all night she paced the hallways and was in bed all the following day. She said Resident #54 walked the halls on the second floor almost everyday and all day.
The activity director (AD) was interviewed on 8/11/22 at 11:30 a.m. She said Resident #54 did not attend activities. She said the activity department tried one time to give the resident a one-to-one visit but she declined. She said no other one-to-one attempts were made or given since the resident declined personal visits. She said the resident did not attend group activities often because it was hard for her to pay attention. She said the activity department did not put supplies in the resident's room to help the night staff utilize items when the resident was up all night. She said she would get supplies and put in the resident's room for the evening staff to use with Resident #54.
The NHA was interviewed on 8/11/22 at 4:40 p.m. She said from what she remembered about Resident #54's fall on 4/7/22 and from reading the notes, the resident was up wandering most of the night. She said the resident was a fall risk. She said the resident was in her room, fell flat on her back on the floor, and had lacerations to the back of her head. She said the resident had Alzheimer's and dementia and had not declined in health. She said she was unaware of the resident wearing or having regular socks instead of non-skid socks. She said the interventions put in place for falls for Resident #54 would need to be reviewed and updated after the survey (the exit was on 8/11/22).
II. Resident #4
A. Facility policy
The Mechanical Lift policy, revised 7/22/21, was provided by the director of nursing (DON) on 8/10/22 at 6:23 p.m. It read in pertinent part:
The purpose of the policy was to provide guidance when transferring a resident with a mechanical lift.It is important to train staff regarding resident assessment about the importance of safe transfers when using a mechanical lift to transfer a resident. Residents who become frightened during a transfer in a mechanical lift may exhibit resistance movements that can result in avoidable accidents. Communication with the resident during the transfer may help to reduce the resident ' s fear and avoid an accident.
The facility will provide this kind of lift for the residents who are determined to need this type of transfer to meet their needs.The facility will ensure that two associates are present during the time of the transfer and that one of the associates is over the age of 18.The facility will use the Lippincott procedure for hoyer lifts and sit-to stand transfers.
B. Resident status
Resident #4, age [AGE], was admitted on [DATE]. The August 2022 computerized physicians orders (CPO) included a diagnosis of type 2 diabetes, chronic kidney disease, history of falling, localized edema and difficulty in walking.
The 7/21/22 minimum data set (MDS) indicated the resident was cognitively impaired with a brief interview of mental status (BIMS) with a score of five out of 15. The resident required extensive assistance with toileting, sitting to stand, chair to bed transfer, dressing and bathing.
C. Record review
Transfer training documentation was received from the director of nursing (DON) one 8/10/22 at 6:23 p.m. It read: any mechanical lift requires two staff members when transferring a resident.The training sign off sheet contained 28 staff signatures, half of which took the training on 7/19/22 and the other half took the training on 7/21/22.
The MDS functional status review dated 7/21/22 indicated the resident was totally dependent on the hoyer (mechanical) lift and needed a two person assistance with transferring, from sitting to a lying position and the resident was dependent on her wheelchair for mobility.
The care plan detail was updated on 7/29/22. Resident #4 has an activity of daily living (ADL) self-care performance deficit. She has bilateral upper and lower extremity contractures.The resident has non weight-bearing status. A two person hoyer lift should be used for all transfers.
D. Observations
On 8/10/22 at 1:43 p.m., the resident was sitting in her recliner chair. Certified nurse aide (CNA) #5 and CNA #9 placed the hoyer mechanical lift sling around the resident. The sling criss crossed between her legs. When the CNA began to raise the lift.
At 1:50 p.m., the director of rehabilitation (DOR) arrived into the room, after CNA #5 had requested her to come into the room. The DOR told the CNAs that a sit-to-stand lift would be used. She failed to look at the sling which was placed on the resident prior to changing the mechanical lift from a full hoyer lift to a sit to stand.
CNA #9 said the sling for the sit-to stand lift was on top of the resident ' s closet. The sling was removed and placed behind the resident. The straps crisscrossed across her breasts. The straps were tight. CNA #5 began to use the lift and the resident was assisted into the standing position. The resident did not have her hands on the lift, and her arms hung down, as she was lifted. The resident called out that it hurt. The CNAs continued using the lift with the incorrect sling after the resident called out that it hurt and she was placed on the bed. The sling was removed.
CNA #5 said the sling needs to be an extra large sling. CNA #5 looked at the sling which was used, and it was a medium. She said she would locate a large sling.
At 2:06 p.m the DOR told the charge nurse that the sit-to-stand lift was the lift to use with her transfers from the bed to chair and vice versa, although she needed an extra large sling.
E. Interviews
The director of nursing (DON) was interviewed on 8/10/22 at 4:32 p.m. She said Resident #4 was supposed to be transferred by two staff in the hoyer lift instead the staff used a sit-to-stand lift. She said the staff used a medium sling when they should have used an extra large one. She said it resulted in extreme discomfort to the resident since the sling was too small.
The director of rehabilitation (DOR) was interviewed on 8/11/22 at 5:30 p.m. The DOR, who was an occupational therapist assistant, said when she arrived at the room, the resident was complaining that the full mechanical lift sling was hurting her legs, so she said she made the decision to use the sit-to-stand lift. She said that in the past the sit-to stand lift was utilized for this resident. She did confirm that she did not assess the hoyer mechanical lift sling. She said the resident had been assessed for the sit-to-stand lift at an earlier date. She confirmed, she had not checked the sling which was in the room. The DOR said an extra-large sit-to-stand sling would be obtained. She said when the transfer happened, it was tight and squeezed her breasts. The DOR said having the right sling for the resident was important.
III. Ensure tube feeding device was plugged into a medical grade power surge protector
A. Observations
On 8/8/22 at 10:36 a.m., room [ROOM NUMBER] had a tube feeding device, which was plugged into a regular power strip. It was not a medical grade power surge.
On 8/10/22 at approximately 4:00 p.m., the tube feeding device continued to be plugged into the non-medical power surge.
B. Staff Interview
The nursing home administrator (NHA) was interviewed on 8/11/22 at 7:00 p.m. The NHA said environmental plant rounds were completed weekly. She said it was to ensure the environment was safe. She said they had not identified the medical equipment that was not plugged into a medical grade power strip. She said the facility did have medical grade power strips and would replace it immediately.
IV. Ensure electrical cord was clear of water source
A. Observations
On 8/8/22 at 2:30 p.m., room [ROOM NUMBER] had an electrical cord from the television which was observed hanging over the sink. The cord was plugged into a power surge protector, which was plugged in over the wardrobe closet. The power surge protector was not plugged into a ground fault circuit interrupter (GFCI).
On 8/8/22 at 4:00 p.m., the cord was observed in the same position.
B. Staff Interview
On 8/8/2022 at 5:30 p.m., the nursing home administrator (NHA) was shown the electrical cord hanging over the sink. The NHA said, I missed that on my earlier round. The NHA asked the resident if she could unplug the television for a minute while she rerouted the electrical cord. The NHA immediately removed the cord from the power strip protector and plugged it into the GFCI outlet. The cord length still had the capability of hanging into the sink. The NHA said she would get some clips to ensure the cord was not close to the water source.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure each resident had the right to formulate an advanced direct...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure each resident had the right to formulate an advanced directive for three (#46, #54 and #4) of 24 residents reviewed out of the 34 sample residents.
Specifically the facility failed to:
-Ensure advanced directives for Residents #46, #54, and #4 were completed accurately. The facility utilized the medical orders for scope and treatment (MOST) for the resident's advance directives;
-Have Resident #46 sign his advance directive as he was his only power of attorney: and,
-Have a legal signature on Resident #54's advance directives when a physician designated a family member as the resident's authorized representative.
Findings include:
I. Professional reference
According to the Colorado Advance Directives Consortium, Guidance for Health Care Professionals website, 2022 accessed online 8/15//22 from https://www.coloradoadvancedirectives.com the new Colorado MOST, effective [DATE];
The MOST is primarily intended for elderly, chronically, or seriously ill individuals who are in frequent contact with healthcare providers.
The MOST must be signed by the individual or, if incapacitated, by the individual's authorized healthcare agent, proxy, or guardian. It must also be signed by a physician, advanced practice nurse (APN), or physician's assistant (PA). This signature translates patient preferences into medical orders, which must be followed regardless of the provider's privileges at the admitting facility.
Only valid surrogate decision makers have authority to sign the MOST form on behalf of the individual; family members, financial powers of attorney, or other persons who are not valid healthcare decision makers do not have authority to sign.
If there is no signature by the individual or his or her surrogate decision maker, the form is not valid as orders or patient preferences.
For nursing facilities: Nursing facilities should institute policies for scheduled completion of a MOST for new admissions, not necessarily at admission but within the first two or three days of the resident's stay.
II. Facility policy
The Advance Directives and Advance Care Planning policy, revised on [DATE], was provided by the director of nursing (DON) on [DATE] at 9:18 a.m. It revealed in pertinent part:
Residents have the right to self-determination regarding their medical care. This includes the right of an individual to direct his or her own medical treatment, including the right to execute or refuse to execute an advance directive.
Durable Power of Attorney-According to many state practices, a durable power of attorney for healthcare is a signed, dated, and witnessed paper naming another person to make decisions for the resident should he or she become unable to make decisions for him or herself. This may include: a husband, wife, daughter, son, or close friend as a resident's authorized spokesperson. The document will specify what type of decisions the DPOA (durable power of attorney) may make.
Each time the resident is admitted to the facility, quarterly, and when a change in condition is noted in the resident condition, the facility should review the advance directive and advance care planning information.
III. Resident #46
A. Resident status
Resident #46, age under 70, was admitted on [DATE]. According to the [DATE] computerized physician orders (CPO), the diagnoses included type 2 diabetes mellitus, end stage renal disease, renal dialysis, history of falling, gastro esophageal reflux disease (GERD), congestive heart failure (CHF), and an acquired absence of the left leg below the knee (BKE).
The [DATE] minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score (BIMS) of 14 out of 15. He required extensive assistance with bed mobility, transfers, dressing, toilet use, and personal hygiene. The resident was frequently incontinent of urine, and had occasional bowel incontinence. The resident did not reject care from staff. The seven day look back period documented the resident received a total of 216 minutes of physical therapy.
B. Resident interview
Resident #46 was interviewed on [DATE] at 3:15 p.m. He said he was his own power of attorney in all matters. He said his wife was not his power of attorney.
C. Record review
Review of Resident #46's medical record revealed the resident did not sign his MOST form or have any other advance directives which he signed in the medical records. The MOST form was signed on [DATE] by the resident's wife. There were no power of attorney or medical power of attorney documents in the resident's medical records. Resident #46's wife signed for him to receive specific medical directives which included the resident was to receive cardiopulmonary resuscitation (CPR). The wife also marked the medical interventions which included full scope of treatment, use of intubation, advanced airway interventions, mechanical ventilation, cardioversion as indicated, medical treatment, intravenous fluids ( IV) fluids, etc., and also provide comfort measures.
IV. Resident #54
A. Resident status
Resident #54, age [AGE], was admitted on [DATE]. According to the [DATE] computerized physical orders (CPO), the diagnoses included Alzheimer's disease, adult failure to thrive, hypertension (high blood pressure), disorientation, dysphagia (difficulty swallowing), history of falls, and dementia with behavioral disturbances.
The [DATE] minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status score (BIMS) of three out of 15. The resident did not reject care from staff. She required extensive assistance with bed mobility, dressing, toilet use, and personal hygiene. She required limited assistance with transfers, and walking in the corridors. She was not steading moving from a seated to standing position.
B. Record review
Resident #54's medical record revealed the resident had no completed MOST form or other advanced directives. On [DATE] the resident's nurse practitioner (NP) signed the line indicating health care professionals. The patient representative line was left blank and did not have a signature.
V. Interviews
The social service director (SSD) was interviewed on [DATE] at 12:02 p.m. She said she was the interim SSD until the facility could hire a permanent social worker. She said the company had a social worker consultant who visited the facility one time per month. The SSD said she was unaware some advance directive forms were not signed.
She said Resident #46's wife signed a different health care form so she assumed the wife had the power of attorney (POA). She said there was no documentation in the medical record that the wife had power of attorney or medical power of attorney. She said she had no proof the husband gave the wife POA. She said she would contact the company consultant and have her help with a facility audit so that all MOST forms were signed by the legal representative.
She said she did not notice that there was no legal representative signature on the MOST form for Resident #54. She said in the medical record the physician had designated #54's sister to be the legal representative.
She said she never called the resident's sister to sign the MOST form and was unaware that the resident had a sister.
The director of nursing (DON) was interviewed on [DATE] at 3:00 p m. She said if there was an emergency and the resident needed to be sent to the hospital, the nursing staff was to look in the electronic medical records and read what the resident's wishes were on the MOST form. She said the electronic medical record would also let the nursing staff know to perform cardiopulmonary resuscitation (CPR) or not to perform CPR. The DON said she was new to the facility. She said she was unaware the information about the MOST forms was not up to date in the paper chart and in the electronic records for some of the residents. She said she would make sure the MOST forms for all the residents were reentered into the electronic records to ensure accuracy for the residents. She said it was important to ensure the resident's advance directives, MOST forms were accurate to ensure the resident's wishes were followed.
VI. Resident #4
A. Resident status
Resident #4, age [AGE], was admitted on [DATE]. The [DATE] computerized physicians orders (CPO) included diagnoses of type 2 diabetes,chronic kidney disease, history of falling, localized edema,and difficulty in walking.
The [DATE] minimum data set (MDS) indicated the resident was cognitively impaired with a brief interview of mental status (BIMS) with a score of five out of 15. The resident required extensive assistance with toileting,sitting to stand, chair to bed transfer,dressing and bathing.
B. Review of the MOST form
The resident's MOST form was signed by Resident #4's medical durable power of attorney (MDPOA), which was her daughter, on [DATE] and last signed by a staff member on the same date.
-The resident's MOST form did not have any signatures from the resident's physician.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0676
(Tag F0676)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed provide care and services for activities of daily living...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed provide care and services for activities of daily living including speech, language and other communication systems for one (#14) out of 34 sample residents.
Specifically, the facility failed to:
-Ensure Resident #14 was able to communicate in her preferred language; and,
-Ensure the communication book was available at Resident #14's bedside.
Findings include
I. Resident status
Resident #14, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO) diagnoses included,type 2 diabetes mellitus with hyperglycemia, abnormal posture, and chronic kidney disease stage three.
According to the minimum data assessment (MDS) dated [DATE] coded as being cognitively intact with a score of 15 out of 15 on the brief interview for mental status (BIMS). The resident required extensive assistance with activities of daily living. The resident spoke Spanish as a primary language.
II. Resident interview and observations
Resident #14 was interviewed on 8/8/22 at 4:24 p.m. The resident said her primary language was Spanish. She said some staff were able to communicate with her in Spanish, but there were times when there was no interpreter and the staff were unable to understand her.
On 8/9/22 at 9:16 a.m., the language line phone number was hanging on the wall. The resident said she did not know what the phone number was for.
Resident #14 was interviewed again on 8/11/22 at 10:30 a.m. The resident said she enjoyed watching television (TV), however, she said she was not able to find a Spanish station. She said it would be nice to watch TV in Spanish. She said the staff did not use a communication book or language line if they did not speak Spanish. She said since the staff did not understand her, I feel bad, I keep trying to tell them but I sometimes give up.
-At 5:45 p.m. a dinner tray was delivered to the resident's room. An unidentified certified nurse aide (CNA) asked what resident wanted to drink using hand gestures and voiced Diet Coke in English. The resident was not provided other options to drink that she understood.
III. Record review
The care plan, revised on 6/25/22, identified the resident was at risk for communication problems related to language barrier. The resident was able to speak and understand some English but preferred to discuss her care needs in Spanish. Pertinent interventions included that the resident preferred to communicate about her care needs in Spanish (such as speaking with a provider, discussing medications, or care plan). A Spanish communication book (red binder in color) at her bedside to use for communication assist- routines-frequently asked questions (at the bedside or the night stand). The care plan included the intervention to utilize interpreter services in Spanish as needed for related conversations.
IV. Interviews
Certified nurse aide (CNA) #6 was interviewed on 8/10/22 at 10:37 a.m. She said Resident #14 could speak some English when no one who could speak Spanish was available but preferred Spanish. She said the staff tried to get a CNA that speaks Spanish most of the time to help communicate with the resident.
Licensed practical nurse (LPN) #3 on 8/10/22 at 5:55 p.m. She said there was a line to call for translation but was not sure of the number or location. She said there was a book with pictures to help translate. The LPN located a red communication book on the bookshelf at nurses station.
The social service director (SSD) was interviewed on 8/11/22 at 10:51 a.m. The SSD said the family was used to assist with translation. She said there was a phone number for translation services and posters printed out with common simple responses. She said the translation line that staff could use.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0679
(Tag F0679)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and staff interviews, the facility failed to provide an ongoing program to support resident...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and staff interviews, the facility failed to provide an ongoing program to support residents in their choice of activities, designed to meet the interests of and support the physical, mental, and psychosocial well-being of each resident, encouraging both independence and interaction in the community for one (#62) of five residents reviewed for activities out of 34 sample residents.
Specifically, the facility failed to ensure Resident #62 was invited and encouraged to attend activities of her preference.
Findings include:
I. Facility policy and procedures
The Therapeutic Activities Program policy and procedure, revised 11/2/21, was provided on 8/10/22 at 12:20 p.m., by the nursing home administration (NHA). It read in pertinent part,
Directing the activity program includes scheduling of activities, both individual and groups, implementing and or/delegating the implementation of the programs, monitoring the response and/or reviewing/evaluating the response to the programs to determine if the activities meet the assessed needs of the resident, and making revisions as necessary.
II. Resident #62
A. Resident status
Resident #62, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), diagnoses included traumatic subdural hemorrhage with loss of consciousness (state of being awake), history of falling, and acute kidney failure.
According to the 8/3/22 minimum data set (MDS) assessment, the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of three out of 15. The resident had no behaviors. She required extensive assistance for bed mobility, transfers, grooming and toilet use. The resident did not have an assessment of daily and activity preferences.
B. Record review
The care plan, initiated 7/28/22 and revised 8/9/22, identified the resident had communication problems related to head injury. Interventions include: Be conscious of resident position when in groups, activities, dining room to promote proper communication with others. Allow adequate time to respond, repeat as necessary, do not rush, request clarification from the resident to ensure understanding, face when speaking, make eye contact, turn off TV/radio to reduce environmental noise, Ask yes/no questions if appropriate, Use simple, brief, consistent words/cues, Use alternative communication tools as needed.
The activity calendar for 8/9/22 listed the following:
-8:30 a.m. daily chronicles and activity flier
-10:00 a.m. up and atom
-11:00 a.m. music and memories
-2:00 p.m. Bingo
-3:00 p.m. Bingo
-4:00 p.m. board games
The activity calendar for 8/10/22 listed the following:
-8:30 a.m. daily chronicles and activity flier
-10:00 a.m. resident council meeting
-10:30 a.m. food committee
-2:00 p.m. up and atom
-3:00 p.m. Jeopardy
-4:00 p.m. ice cream sandwich cart
C. Observations
Observations on 8/9/22 revealed the resident did not have any meaningful activity. The resident was sitting in her wheelchair at the following times: 8:25 a.m., 9:35 a.m., 10:45 a.m., 10:24 a.m., and 11:18 a.m., 1:45 p.m., 2:28 p.m., 2:47 p.m., 3:32 p.m., 4:01 p.m., and 4:42 p.m.
-At 8:25 a.m., Resident #62 was lying in her bed sleeping.
-At 9:35 a.m., certified nurse aide (CNA) #1 provided care for Resident #62.
-At 9:46 a.m., Resident #62 was sitting in her wheelchair next to her bed.
-At 10:45 a.m., Resident #62 was still in her wheelchair next to her bed.
The resident was lying in bed from 1:10 p.m.-2:42 p.m.
-At 3:15 p.m., the resident was sitting in her wheelchair in her room.
-At 4:01 p.m., three staff members entered the resident's room and provided care and placed the resident in her bed.
During the observation, staff, other residents and/or volunteers did not interact with the resident. Additionally, the resident was not provided with sensory activities and was not invited to attend any of the scheduled activities.
Observations on 8/10/22 revealed the resident did not have any meaningful activity. The resident was sitting in her wheelchair at the following times: 8:20 a.m., 9:38 a.m., 10:00 a.m., 12:53 p.m., 2:28 p.m., 3:32 p.m., and 4:42 p.m.
-At 8:20 a.m., Resident # 62 was lying in her bed.
-At 9:38 a.m., certified nurse aide (CNA) #1 provided care for Resident #62.
-At 9:46 a.m., activity assistant #2 walked past Resident #62's room. He did not enter the resident's room or interact with Resident #62.
-At 10:00 a.m., Resident #62's husband was sitting next to his wife. He was asking her how she was feeling.
-At 11:30 a.m., CNA #1 provide care for Resident #62 and placed her in her wheelchair.
The resident was sitting in her wheelchair from 12:53 p.m.-2:00 p.m.
-At 3:32 CNA #2 provided care for Resident #62
-At 3:40 p.m., the resident was sitting in her wheelchair in her room.
-At 4:42 p.m., Resident #62 three staff members entered the resident's room and provided care and placed the resident in her bed.
During the observation, staff, other residents and/or volunteers did not interact with the resident. Additionally, the resident was not provided with sensory activities and was not invited to attend any of the scheduled activities.
D. Interviews
Resident #62's spouse was interviewed on 8/8/22 at 11:27 a.m. He said Resident #62 sat in her room and did not do anything. He said she loves Bingo. He said activities would cancel activities and would never let him know they were canceled. He stated, I am here every day and no one comes in to invite her.
The activity director (AD) was interviewed on 8/10/22 at 8:30 a.m. The AD was informed of the observations above. She said all residents' should be encouraged and invited to all activities. She said, I need to do better on documenting when we invite residents and when residents refuse activities. She said the negative outcome for residents not participating in activities could be boredom, isolation, depression and negative behaviors and wandering.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident observations, record review and staff interviews, the facility failed to ensure residents received proper resp...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident observations, record review and staff interviews, the facility failed to ensure residents received proper respiratory treatment and care for one (#17) of two residents reviewed for supplemental oxygen use out of 34 sample residents.
Specifically, the facility failed to administer oxygen in accordance with the physician's order for Resident #17.
Findings include:
I. Facility policy and procedures
The Oxygen Administration/Safety/Storage/Maintenance policy and procedure, revised 8/8/21, was provided on 8/11/22 9:18 a.m., by the director of nursing (DON). It read in pertinent part,
' To assure that oxygen is administered and stored safely within the healthcare centers or in an outside storage area.
II. Resident #17
A. Resident status
Resident #17, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), diagnoses included fracture of right femur (hip), diabetes mellitus, and fracture of lateral condyle of left femur, history of falls, depression and anxiety.
According to the 7/4/22 minimum data set (MDS) assessment, the resident had no cognitive impairment with a brief interview for mental status (BIMS) score of 15 out of 15. The resident had no behavioral symptoms. She required extensive assistance for bed mobility, transfers, grooming and toilet use. The resident received oxygen therapy.
B. Record review
The care plan, initiated 5/2/22 and revised 7/31/22, identified the resident had oxygen therapy related to ineffective gas exchange. Interventions included: residents should be ambulatory, provide extension tubing or portable oxygen apparatus. Give medication as ordered by physician. Oxygen setting: O2 (oxygen) via nasal cannula at two liters per minute continuous.
The August 2022 CPO included an oxygen order dated 4/29/22 for O2 at 2 liters per minute (LPM) continuously via nasal cannula. Document every shift.
C Observation
The resident was observed in her room on 8/8/22 at 10:31 a.m., sitting in her wheelchair. She did not have her oxygen on.
The resident was observed sitting in the lunchroom on 8/8/22 at 12:49 p.m. She did not have her oxygen on.
The resident was observed on 8/9/22 at 1:13 p.m., coming out of the cafeteria. She was talking with the charge nurse about her wheelchair. She was not wearing her oxygen.
D Staff interview
Certified nurse aide (CNA) #1 was interviewed on 8/10/22 at 12:02 p.m. CNA #1 said Resident #17 only wore her oxygen when she was sleeping.
Registered nurse (RN) #1 was interviewed on 8/10/22 at 12:13 p.m. She said she was familiar with Resident #17. She said Resident #17 only wore oxygen when she was sleeping or when she needed it. The RN was told of the observations. She said the physician's order should have been followed for oxygen and the resident should have been using her oxygen as ordered.
The director of nursing (DON) was interviewed on 8/10/22 at 1:51 p.m. She said oxygen was a medication. She said the oxygen should be administered as the provider ordered it. The DON said a negative outcome from not being administered oxygen when ordered could be altered mental status, stroke, dizziness, falls, and hypoxic (low oxygen) events and could have put the residents in respiratory distress.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0697
(Tag F0697)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide effective pain management services to one (#13) of 34 samp...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide effective pain management services to one (#13) of 34 sample residents.
Specifically, the facility failed to try more than one non-medication pain management interventions for Resident #13.
I. Facility policy
The Pain policy, revised on 7/17/21, was delivered by the nursing home administrator (NHA) on 7/16/22 at 10:40 a.m. It read in pertinent part:
The purpose of pain assessment and management is to help residents maintain their highest practicable level of well being by managing pain indicators.
Based on the comprehensive assessment of a resident, this facility must ensure that residents receive the treatment and care in accordance with professional standards of practice, the comprehensive care plan, and the resident ' s choices related to pain management.
All residents will be assessed for pain indicators upon admission/readmission. An individualized pain care plan will be developed and reviewed and revised by the interdisciplinary team on a quarterly basis or as needed.
II. Resident status
Resident #13, aged 82, was admitted on [DATE]. The August 2022 computerized physician's orders (CPO) indicated a diagnosis of pulmonary embolism, pain in left arm and wrist, osteoarthritis, chronic pain in both knees, history of falling, and history of urinary tract infections.
The 6/3/22 minimum data set (MDS) revealed the resident could not be assessed for mental status due to severe memory loss. The resident required one person assistance with bathing,moderate assistance with dressing,independent assistance with toilet transfer,and limited assistance with personal hygiene.
The MDS pain management assessment dated [DATE] indicated the resident was taking scheduled pain medication. The rest of the assessment was not filled out.
III. Resident interview
Resident # 13 was interviewed on 8/8/22 at 10:00 a.m. She said her knees hurt all of the time. She said the facility had tried rehab for her but it did not help the pain. She said the facility did not offer her consistent non-pharmacological interventions for pain. She said she had started taking cortisone injections to her knee and that did help the pain, but the effectiveness did not last more than a day or two.
IV. Record review
Physicians orders for pain were:
8/4/21- Lidocaine patch 4% applies to the left knee in the morning for pain. Take the patch off at bedtime.
11/11/21-Tylenol Tablet 325 MG (Acetaminophen) Give 2 tablets by mouth three times a day for osteoarthritis pain.
11/19/21-Oxycodone HCl Tablet 5 mg Give 1 tablet by mouth every 6 hours as needed for end of life pain.
Care plan dated 8/5/22 indicated the resident experienced chronic pain in left forearm and in both knees. The resident's acceptable level of pain is 3 out of 10 on the pain scale. Non- medical pain interventions include decreased stimulation and rest. Another non medical intervention includes repositioning and alternating heat and ice. The resident should also take pain medications as ordered.
The 8/1/22-8/15/22 medication administration records (MAR) indicated the resident experienced pain on a scale of 3 or higher on seven out of 15 days.
Non-pharmacological interventions for pain documented on the MAR from 8/1/22 to 8/15/22 were:
1- decrease stimulation
2- rest
3- repositioning
4- heat/ice
The non-pharmacological interventions were used on four days out of 15 days.
V. Interviews
Licensed practical nurse (LPN) #1) was interviewed on 8/11/22 at 2:40 p.m. She said Resident #13 had chronic pain in both of her knees and she went out to a clinic twice a month to get cortisone shots. She said the resident refused to do physical therapy because she said the therapy did not help her.
The director of nursing (DON) was interviewed on 8/11/22 at 4:00 p.m. She said Resident #13 did have chronic pain in both of her knees and her right forearm. She said the cortisone shots in her knees did help ease her pain but did not totally alleviate the pain. She said the pain medication should be monitored every shift for effectiveness and reported to her and the physician if the pain regimen was not effective.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0740
(Tag F0740)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to monitor and document mood to prevent depression diff...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to monitor and document mood to prevent depression difficulties for one (#12) of six residents reviewed for mood/behaviors of 34 sample residents.
Specifically, the facility failed to ensure the residents behavioral needs were person centered and individualized to meet his needs for depression.
Findings include:
I. Facility policy and procedures
The Behavior Management Pathway, no revised date, was provided on 8/10/22 at 12:20 p.m., by the nursing home administration (NHA). It read in pertinent part,
Individualized approaches to care are provided as part of a supportive physical, mental and psychosocial environment, and are directed toward understanding, preventing, relieving, and /or accommodating a resident's behavioral health needs.
II. Resident #12
A. Resident status
Resident #12, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), diagnoses included atrial fibrillation, cellulitis (skin infection) of left lower limb, contracture right ankle, contracture of left ankle, and major depression.
According to the 7/29/22 minimum data set (MDS) assessment, the resident had no cognitive impairment with a brief interview for mental status (BIMS) score of 13 out of 15. The resident had no depression with the resident scoring zero of 27 on the patient health questionnaire (PHQ-9). The resident had no behavioral symptoms. He required extensive assistance for bed mobility, transfers, grooming and toilet use.
B. Observations
On 8/8/22 at 11:32 a.m., the resident was lying in bed sleeping.
On 8/8/22 at 2:13 p.m. the resident was lying in his bed watching television.
On 8/9/22 at 1:58 p.m., emergency medical technicians (EMT) were preparing the resident for transportation to a doctor appointment.
On 8/10/22 at 8:59 a.m., the resident was observed lying blankly looking into space.
On 8/10/22 at 3:23 p.m., the resident was lying watching television.
C. Resident interview
Resident #12 was interviewed on 8/8/22 at 10:16 a.m. He said, I am unable to do anything other than stay in his bed because of my feet. He said, I can sit in my wheelchair but only for a short while. Resident #12 said, I just don ' t have any energy.
Resident #12 was interviewed on 8/10/22 at 9:05 a.m. He said, I didn ' t even realize you were there. Resident #12 said he had a procedure yesterday and was glad to get outside of the facility. He said, Having the sun on my face and feeling the heat was so nice because I have been cooped up in the place for a while. Resident #12 said, I have not been in my home since October, and I haven ' t seen any of my grandkids, which bums me out. Resident #12 said he has not spoken with social service here at the facility for a while. He said, I have bouts of depression and anxiety and I can get really depressed. He said, I am a Vietnam Veteran. Resident #12 said, It would be nice to talk with social services and let them know how I am really feeling.
D. Record review
The care plan, initiated 2/16/22 and revised 7/23/22, identified the resident had a diagnosis of depression. The resident had potential for decline of depression. The resident takes two anti-depression medications. The resident did not have statements of depression but did indicate signs and symptoms of depression in decrease in eating. Interventions include encouraging family visits, monitoring food intake, and providing psych services as needed.
The August 2022 CPO included the following orders:
Duloxetine HCl Capsule Delayed Release Sprinkle 60 MG give 1 capsule by mouth at bedtime for depression start date 2/14/22; and,
Bupropion HCI one 60 MG tab by mouth two times daily for depression order date 2/14/22.
-Resident #12 did not have an active physician order for a psych evaluation.
E. Staff interviews
Certified nurse aide (CNA) #7 was interviewed on 8/10/22 at 4:40 p.m. She said the resident was given extensive assistance for activities of daily living (ADL). She said he would refuse meals and just did not care to eat at times. She said he showed signs of being sad and he would respond with a one word response. She said Resident #12's spouse used to visit but she has not seen her for a while. She said she reported all behaviors to the nurses.
Registered nurse (RN) #4 was interviewed on 8/11/22 at 8:16 a.m. She said Resident #12 had various moods and was stubborn at times. She said Resident #12 has verbalized his depression on several occasions. She said Resident #12 said, I don't know how much more I can take. RN #4 said Resident #12 and his spouse had a small fallout and she had not been in the facility for some time. She said she reported it to the social service director (SSD).
The social service director (SSD) was interviewed on 8/11/22 at 10:34 a.m. The SSD was told of the observations and interviews above. She said she was not the social services staff assigned to Resident #12's case until this past June 2022. She said she was the social service assistant and that the SSD quit in June 2022 and she had taken over his case. She said Resident #12 had recently had a recommendation for a psych evaluation. The SSD said it had not been followed up as there have been some contractual issues with the psychologist they have been working with. The SSD said, I do not know the timeline on when we will have a contract approved. She said, I think the psych evaluation will help him in the future.
The SSD said it was reported to her that Resident #12 and his family had an argument, which resulted in the family not visiting as much. She said it would have been her expectation that she should have made contact with Resident #12 to investigate the mental health needs of Resident #12.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0790
(Tag F0790)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to promptly provide, or obtain from an outside resource...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to promptly provide, or obtain from an outside resource, routine and emergency dental services to meet the residents' needs for one out of 34 sample residents.
Specifically, the facility failed to ensure Resident #14 received assistance to get her lower dentures repaired.
Findings include:
I. Resident status
Resident #14, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physician orders diagnoses included, type 2 diabetes mellitus with hyperglycemia, abnormal posture, and chronic kidney disease stage three.
According to the minimum data assessment (MDS) dated [DATE] the resident was coded as be cognitively intact with a score of 15 out of 15 on the brief interview for mental status (BIMS). The resident required extensive assistance with activities of daily living. The MDS did not code the resident had problems with her dentures.
II. Resident observations and interview
Resident #14 was interviewed on 8/9/22 at 8:50 a.m. The resident said she did not wear her lower dentures, as they hurt her mouth, so she does not wear them. The resident did not have lower dentures on.
Resident #14 was interviewed again on 8/11/22 at 10:20 a.m. Resident #14 said she was not informed when the dentist would return to fix the lower dentures. She stated someone came to look at her dentures but she was not sure on the date. She said due to a language barrier the dental person stated they would send someone back who could communicate better with her. She said no dental staff had returned.
On 8/11/22 at 3:00 p.m., the resident did not have her lower dentures on. The lower dentures were observed to be in the denture cup. The lower denture had not been picked up by the dentist.
III. Record review
The dental progress notes dated 4/23/22 documented in part, the upper and lower dentures were delivered. No adjustments needed. Would re-evaluate in two weeks.
The dental progress report dated 7/1/22 documented the mobile dentist visited the facility and was aware lower dentures needed adjustment. There were no adjustments made at the visit related to not having proper instruments. The note indicated they would return in two weeks.
-There was no follow-up documented after 7/1/22 regarding the resident's lower denture.
IV. Staff interviews
The social service director (SSD) was interviewed on 8/11/22 at approximately 2:00 p.m. The SSD said that the dentist came out to replace the dentures, however, she was not sure where the process was at, and if she needed to inquire. No follow up noted while in the facility.
Certified nurse aide (CNA) #3 was interviewed on 8/11/22 at 3:00 p.m. The CNA said she had translated for the dentist when he saw the resident about a month ago. She said that the resident had explained the new lower dentures did not fit, and they needed to be adjusted. The CNA said she had not been wearing the lower dentures.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain a sanitary, orderly, and comfortable environment for...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain a sanitary, orderly, and comfortable environment for residents in 26 of 53 resident rooms, six of six hallways.
Specifically, the facility failed to ensure walls, baseboard cove, doors, floor tiles, and ceiling were repaired, painted and properly maintained: and failed to ensure resident's had clean bath linens.
Findings include:
A. Initial observations
Observations of the resident living environment conducted on 8/10/22 at 3:00 p.m. revealed:
room [ROOM NUMBER]: The bedside table had water damage with a two inch gap of saturated wood all the way around the table exposing the metal underneath. The wall underneath the television had four large nails sticking out of the wall. The resident did not have any towels next to her sink.
room [ROOM NUMBER]: The heater vent behind the resident's bed was damaged from the bed being lifted and lowered. The four inch ceiling border along the top of the walls was missing throughout the entire room. The residents did not have any towels next to their sink.
The heater vents next to room [ROOM NUMBER] and #126 were damaged and pulled away from the bottom of the heater.
room [ROOM NUMBER]: The wall behind the resident's bed had a painted area approximately four feet long by three feet wide which had been repaired but not completed. The residents did not have any towels next to their sink.
room [ROOM NUMBER]: The wall in the restroom had a painted area approximately 13 inches in circumference which had been repaired but not completed.
room [ROOM NUMBER]: The wall behind the resident's bed had a painted area approximately four feet long and three feet high which had been repaired but not completed. The wall in the restroom had four painted areas approximately five inches in circumference which had not been completed. The wall underneath the sink had damaged sheetrock approximately 12 inches by 13 inches. The resident did not have any towels next to his sink.
room [ROOM NUMBER]: The wall behind the resident's bed had damaged sheetrock from the bed being lifted and lowered. The residents did not have any towels next to their sink.
room [ROOM NUMBER]: The baseboard cove approximately four feet long by four inches high was missing next to the resident's bed. The residents did not have any towels next to their sink.
room [ROOM NUMBER]: The heater had a section approximately five feet long which was pulled away from the wall leaving a four inch gap. The wall next to the resident's bed had four deep scratches approximately six inches long. The wall behind the bed had approximately six deep scratches from the bed being lifted and lowered. The residents did not have any towels next to their sink.
room [ROOM NUMBER]: The wall behind the resident's bed had deep scratches from the bed being lifted and lowered. The baseboard cove had a section approximately five feet long pulling away from the wall. The resident's dresser did not have a top drawer. The residents did not have any towels next to their sink.
room [ROOM NUMBER]: The heater vent shield approximately eight feet long was laying on the floor and not attached to the heater. A section of floor tiles approximately four feet by five feet were damaged. The floor tiles were black with a one fourth inch gap around the whole area. The tile in the restroom had three holes approximately four inches in circumference. The restroom door had a hole approximately four inch by three in circumference. The residents did not have any towels next to their sink.
room [ROOM NUMBER]: The heater vent shield approximately 15 feet long was laying on the floor and not attached to the heater. The wall underneath the clock had four large nickel sized holes. The baseboard cove next to the resident's bed was missing a section approximately five feet long. The transition strip at the door's entrance was too high. A section of floor tiles next to the sink were damaged and had black discolored areas. The residents did not have any towels next to their sink.
room [ROOM NUMBER]: There was a large hole underneath the sink approximately 13 inches by 13 inches. The hole exposed all of the polyvinyl chloride (PVC) pipe in the wall. The residents did not have any towels next to their sink.
room [ROOM NUMBER]: There was a large corner piece approximately seven inches high and three inches wide which was broken.
room [ROOM NUMBER]: The ceiling had three areas approximately six feet by six feet in circumference which had water damaged. All areas had brown rings around the edges and had peeling sheetrock. The residents did not have any towels next to their sink.
room [ROOM NUMBER]: The wall next to the residents ' sink had an area approximately six inches high by two inches wide.
room [ROOM NUMBER]: The resident was missing a privacy curtain approximately 12 feet long next to his bed.
The 200 hall shower room was missing a corner piece next to the shower approximately four feet high and three inches wide.
room [ROOM NUMBER]: The bedside table had water damage with a two and a half inch gap of saturated wood all the way around the table exposing the metal underneath. The resident's wall behind the bed had damaged sheetrock from the bed being lowered and lifted. The resident did not have any towels next to her sink.
room [ROOM NUMBER]: The heater vent shield approximately five feet long was laying on the floor and not attached to the heater. The towel rack was falling off the wall. The resident did not have any towels next to his sink.
room [ROOM NUMBER]: The foot board had been broken and was leaning against the wall.
room [ROOM NUMBER]: The wall next to the sink had four dime size holes. The resident did not have any towels next to his sink.
room [ROOM NUMBER]: The skid strips next to the sink were peeling off. There were no towels provided for the resident.
B. Environmental tour and staff interview
The environmental tour was conducted with the maintenance assistant (MA) and housekeeping supervisor (HS) on 8/11/22 at 10:46 a.m. The above detailed observations were reviewed. The HS documented the environmental concerns.
The MA said the facility had been without a supervisor for several months. The MA said they had just hired a supervisor today and he would be starting soon. The MA said staff were supposed to fill out work orders but he mostly hears about problems through certified nursing aides (CNAs). He said staff had not been utilizing the work orders and hopes this will change with the new supervisor coming on board. The MA said he did not have any repair requisition requests for the above-mentioned.
The HS said all of the residents get towels in the morning for their morning care such as washing up and their perineal care. He said the residents will use paper towels during the rest of the day. The HS said they have the towels in the closet and did have enough stock for the residents.
Registered nurse (RN) #3 was interviewed on 8/11/22 at 1:49 a.m. She said CNAs provide towels to the residents in the morning and the residents would use paper towels the rest of the day. She said the residents should have clean towels in the cabinet but the CNAs would hand them out in the morning.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0685
(Tag F0685)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #14
A. Resident status
Resident #14, age [AGE], was admitted on [DATE]. According to the August 2022 computerized ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #14
A. Resident status
Resident #14, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO) diagnoses included, type 2 diabetes mellitus with hyperglycemia, abnormal posture, and chronic kidney disease stage three.
According to the minimum data assessment (MDS) dated [DATE] resident #14 adequately sees fine detail, including regular print in newspapers/books with use of corrective lenses. BIMs score 15/15. Uses Wheelchairs and 2 people assist with transfers.
B. Resident interview
Resident #14 was interviewed on 8/9/22 at 8:59 a.m. The resident said her glasses had been broken for months. She said she enjoyed reading the bible. She said it was difficult to read without her glasses. She said she currently reads by closing one eye and reading through one eye. She said she had to adjust with reading this way, as her glasses have been broken for awhile.
C. Observations and interview
On 8/9/22 at 8:58 a.m. the resident's eyeglasses were observed to have a lense missing and a crack down the right lower frame.
On 8/11/22 at 3:00 p.m. the resident's eyeglasses were observed with certified nurse aide (CNA) #3 to have a lense missing and a crack down the right lower frame. She said the resident spent her time reading the bible and also doing crossword puzzles. She said the resident has said it was difficult without glasses.
D. Record review
The ocular progress note dated 5/11/22 states she received new glasses delivery.
The ocular progress notes dated 6/21/22 showed the resident had an eye exam and that she had reported her broken and missing lens on her glasses.
The care plan last updated on 6/25/22, identified the resident wore glasses and enjoyed reading the bible daily to meet her spiritual needs.
E. Interviews
The interim social service director (SSD) was interviewed on 8/11/22 at 10:51 a.m. The SSD said the resident was seen in June 2022 for an eye exam. The SSD said there was no other follow up after the June 2022 appointment.
Based on observations, record review and interviews the facility failed to ensure proper treatment and assistive devices to maintain vision and hearing abilities for two (#37 and #14) of two residents out of 34 sample residents.
Specifically the facility failed to provide services to fix broken glasses for Resident #37 and #14.
Findings include:
I. Facility policy
The Vision and Hearing Assistive Devices policy, revised 8/31/21, was provided by the director of nursing (DON) on 8/11/22 at 8:30 a.m. It revealed in pertinent part:
Ensure residents receive proper treatment and assistive devices to maintain vision and hearing abilities.
Assistive devices to maintain vision include but are not limited to, glasses, contact lenses, magnifying lens or other devices that are used by the resident.
The facility will assist as needed with making appointments and arranging transportation to obtain needed services.
In situations where the resident has lost their device, the facility must assist residents and their representative in locating resources, as well as in making appointments, and arranging for transportation to replace the lost devices.
II. Resident #37
A. Resident status
Resident #37, age under 70, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included stage 3 chronic kidney disease, morbid obesity, bipolar disorder, depression, and muscle weakness.
The 6/14/22 minimum data set (MDS) assessment revealed the resident was cognitively intake with a brief interview for mental status score (BIMS) of 15 out of 15. She wore corrective lenses, glasses. She needed extensive assistance with bed mobility, transfers, dressing, locomotion on and off the unit, and personal hygiene. She did not reject care from staff.
B. Resident interview
Resident #37 was interviewed on 8/8/22 at 2:11 p.m. She said the left arm of her glasses had been broken for a few months. She said a staff member put clear adhesive tape on the left arm of the glasses attached to the front glasses frame as a temporary fix for her glasses. She said it was annoying to have tape hold her glasses together. She said she asked for her glasses to get fixed but she never heard anything about the glasses getting fixed.
C. Staff interviews
Certified nurse aide (CNA) #4 was interviewed on 8/10/22 at 12:57 p.m. She said the resident had tape holding the arm of her glasses to the front frame for a few weeks. She said she was not sure who would fix her glasses. She did not know if Resident #37 would be visited by an eye doctor, or if her family member would help get the glasses fixed.
The social service director (SSD) was interviewed on 8/10/22 at 1:05 p.m. She said she was unaware the resident ' s glasses were broken and had tape on her glasses to hold the arm of the glasses to its frame. She said there was not an exact date set yet by the eye doctor to come and visit residents in the facility. She said the eye doctor hopefully would set a date to visit the facility in September 2022. She said she could help the resident with a few ideas to fix the glasses. She said she could go into the room and try to fix the glasses herself. She said she could also get the facility transportation to take her to an outside provider to get the glasses fixed. She said she could also request the eye doctor to come for an emergency visit to come in and fix the glasses. She said she would get the situation handled so that the resident did not have to wear glasses that were broken and held together by tape.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interviews and record review, the facility failed to assist residents with either maintaining contin...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interviews and record review, the facility failed to assist residents with either maintaining continence or ensuring appropriate treatment to restore continence to the extent possible for two (#14 and #46) of two residents reviewed of 34 sample residents.
Specifically, the facility failed to offer and encourage Resident #14 and Resident #46 a toileting program to promote bladder continence.
Findings include:
I. Facility policy
The Incontinence Management policy, revised 11/19/21, received from the nursing home administrator read in pertinent part, conduct a comprehensive, interdisciplinary review and assessment of the resident's continence status of admission, quarterly and with significant change of urinary function including factors that predispose the residents to the development of urinary incontinence and the use of indwelling catheter.Encourage the resident to void regularly for example every 2 hours, when the resident can stay dry, for two hours, increase the intervals by 30 min (minutes) everyday until achieving a 3-4 voiding schedule.
II. Resident #14
A. Resident status
Resident #14, age [AGE], was admitted on [DATE]. According to the August 2022 diagnoses included, type 2 diabetes mellitus with hyperglycemia, abnormal posture, and chronic kidney disease stage three.
The minimum data (MDS) assessment dated [DATE] showed the resident was cognitively intact with a score of 15 out of 15 on the brief interview for mental status. The MDS indicated the resident required assistance of two staff with transfers. The MDS showed the resident was not on a toileting program and she was frequently incontinent of urine.
B. Resident interview
Resident #14 was interviewed on 8/9/22 at 9:00 a.m. Resident #14 said she had urinary accidents while she waited for assistance to go to the bathroom. The resident said she was aware when she had to urinate.
C. Record review
The care plan revised 6/25/22 identified Resident #14 had urinary incontinence related to mobility and urgency. Pertinent interventions included the resident was to be checked and changed every two hours and as needed (PRN) with assistance
The 8/5/22 evaluation for bowel and bladder training documented, a score 11 which indicated, she was a candidate for toileting, timed or scheduled voiding.
-The medical record failed to show a voiding schedule was completed.
D. Staff interviews
Certified nurse aide (CNA) #11 interviewed 8/10/22 at 9:10 p.m. The CNA stated the resident called the staff to use the restroom. The CNA said the resident was able to void on the toilet.
The facility nurse consultant (FNC) was interviewed on 8/11/22 at 2:40 p.m. The FNC said the resident was not on a voiding schedule. She said a three day bladder evaluation to determine an appropriate voiding schedule was not completed.
II. Resident #46
A. Resident status
Resident #46, age under 70, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), the diagnoses included type 2 diabetes mellitus, end stage renal disease, renal dialysis, history of falling, gastro esophageal reflux disease (GERD), congestive heart failure (CHF), and an acquired absence of the left leg below the knee (BKE).
The 5/11/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score (BIMS) of 14 out of 15. He required extensive assistance with bed mobility, transfers, dressing, toilet use, and personal hygiene. The resident was frequently incontinent of urine, and had occasional bowel incontinence. The resident did not reject cares. The seven day look back period documented that the resident received a total of 216 minutes of physical therapy.
B. Resident interview
Resident #46 was interviewed on 8/9/22 at 3:00 p.m. He said he preferred to go to a toilet to go to the bathroom instead of the staff changing his brief in his bed. He said staff did not want to put him in his wheelchair and take him to the bathroom. He said he felt it was easier for staff to just change him in his bed because he had a missing leg. He said he could use a toilet when staff would assist him into his wheelchair and then help push his wheelchair into his restroom. He said three times a week he went out of the facility to dialysis in his wheelchair. He said he felt since he could go out of the building in his wheelchair he could go to a bathroom and not use an incontinent brief.
Resident #46 was interviewed again on 8/10/22 at 5:09 p.m. He said no staff took him to the bathroom today or yesterday. He said he stayed in bed and the staff changed an incontinent brief that he wore instead of helping him to the bathroom. He said he wished the staff would help him into his wheelchair and take him to the bathroom. He said, I don't understand why they cannot do this for me.
C. Record review
The 5/4/22 evaluation for bowel and bladder training revealed the resident was always mentally aware of his toileting needs, and he was always continent of bowel and bladder. The training scored the resident at a four, which put him into the good category for individual training.
Resident #46's comprehensive care plan initiated on 5/6/22 and revised on 6/26/22 revealed the resident had bowel incontinence and was to be assisted with toileting as needed.
The 8/4/22 evaluation for bowel and bladder training revealed the resident was always mentally aware of his toileting needs, and he was never continent of bowel and bladder. The training scored the resident at a nine which indicated he was a candidate for toileting, timed or scheduled voiding.
III. Staff interviews
Certified nurse aide (CNA) #3 was interviewed on 8/11/22 at 10:08 a.m. She said Resident #46 could not go to the bathroom on his own. She said the staff tried once but he did not do it again since that one time the staff tried. She said the staff changed his brief in his bed and assisted him there. She said the staff never assisted him to the bathroom because it was too hard for the resident.
The director of nursing (DON) was interviewed on 8/11/22 at 2:40 p.m. She said when a resident was admitted into the facility a bowel and bladder assessment would be done. She said the facility would do a three day study, 72 hours, to determine if a resident needed assistance for a toileting and hygiene program. The assessment provided a score that helped determine if a resident could be put on a program.
She said Resident #46 had a score that indicated he was a good candidate for a bowel and bladder training program. She said the facility would provide the program for him.
The facility nurse consultant (FNC) was interviewed on 8/11/22 at 2:45 p.m. She said Resident #46 scored a nine on his latest evaluation for bowel and bladder. She said that made him a candidate for a bowel and bladder program. She said the facility only did two days of the three day required study for a toileting program. She said three days were required to complete a voiding program to get a proper evaluation to help the resident. She said the facility would fix the situation and implement a program for him immediately.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0744
(Tag F0744)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** V. Resident #33
A. Resident status
Resident #33, age [AGE], was admitted on [DATE]. According to the August 2022 computerized ph...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** V. Resident #33
A. Resident status
Resident #33, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO) diagnoses included, Alzheimer/s disease with early onset, dementia, abnormal weight loss and moderate protein calorie malnutrition.
The minimum data (MDS) assessment dated [DATE] brief interview for mental status (BIMS) score of zero out of 15, which indicated the resident had cognitive impairment. The MDS coded the resident required extensive assistance with activities of daily living.
B. Observations
Throughout the survey between 8/8/22 through 8/11/22 the resident wandered the hallways of the second floor. The resident did not have any meaningful activity. Observations were as follows:
On 8/8/22 at 11:00 a.m., the resident walked aimlessly throughout the second floor. The resident did not have any meaningful activity, or did not receive any socialization.
-At 12:26 p.m., the resident was assisted with eating by an unidentifed certified nurse aide (CNA). The CNA was sitting next to the resident and assisting her with eating her meal, she failed to interact with the resident during the meal.
On 8/9/22 at 2:33 p.m., the resident was walking hallways independently with no direction. She had no meaningful activity.
-At 2:57 p.m., the resident entered other resident rooms.
-At 3:31 p.m., the resident continued to wander aimlessly throughout the second floor. She continued to not have any meaningful activity.
-At 4:49 p.m., the resident got her foot caught under the hoyer (mechanical) lift while walking. There were no staff around. She was heard calling out softly. Licensed practical nurse (LPN) #1 and the facility nurse consultant (FNC) assisted the resident. LPN #1 said, Mama. Let's go to bed or sit down. The resident was up walking within a minute of sitting and staff were conversing amongst themselves and the resident was not provided redirection. The resident then ambulated down the hall and around the corner.
On 8/10/22 at 8:36 a.m., the resident was sleeping in the dining room. She had food in front of her and one 120 cc of juice in front of her, however, there were no staff in the dining room.
-At 2:48 p.m., the resident continuously walked hallways with no direction, or offer of meaningful activity.
C. Record review
The care plan revised 6/24/22 revealed the resident was at risk for falls with interventions to provide activities that minimize the potential for falls while providing diversion and distraction. Assist residents with obtaining and displaying personalized decor in her room to assist in providing a home like environment. Will be provided with leisure materials for independent activities such as radio, CD, arts/craft supplies and visual art books as needed. When the resident displays behaviors (wandering into other rooms, disturbing, declining assistance with care) distract with activities.
The care plan identified the resident had cognitive deficits and was difficult to understand. She had a diagnosis of dementia, and the goal was to meet her needs with comfort and dignity. Pertinent interventions included, cue, reorient and supervise as needed and allow extra time for the resident to respond to questions and instructions.
The care plan identified when the resident displaying behaviors (wandering into other rooms, disturbing, declining assistance with care) distract with activities.
D. Staff interviews
The activity assistant (AA) #2 was interviewed on 8/11/22 at 8:40 a.m. AA #2 said the resident spent her day walking the hallway. AA #2 said the activity department provided one-to-one activities for some residents lasting 10-20 minutes daily. She said the activity director (AD) assessed what the residents liked to do.
The social service director (SSD) was interviewed on 8/11/22 at 10:51 a.m. The SSD said to meet dementia care residents' needs staff needs to listen to them and redirect them. She said staff tried their best to avoid agitating the residents.
Based on record review and interviews, the facility failed to ensure residents who displayed or was diagnosed with dementia, received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being for two (#54 and #33) of three residents out of 34 sample residents.
Specifically, the facility failed to effectively identify person-centered approaches for dementia care for Resident #54 and Resident #33.
Findings include:
I. Census and Conditions demographic
The 8/8/22 Census and Condition form documented that 62 total residents resided at the facility. The form further documented there were 16 residents with a dementia diagnosis and six residents with behavioral healthcare needs.
II. Professional reference
The Gerontologist (February 2018), retrieved from on 8/22/22:
https://academic.oup.com/gerontologist/article/58/suppl_1/S1/4816759?login=true The Alzheimer's Association Dementia Care Practice Recommendations included the following foundations for person-centered care:
1. Know the person living with dementia. It is important to know the unique and complete person, including his/her values, beliefs, interests, abilities, likes, and dislikes-both past and present. This information should inform every interaction and experience.
2. Recognize and accept the person's reality. It is important to see the world from the perspective of the individual living with dementia. Doing so recognizes behavior as a form of communication, thereby promoting effective and empathetic communication that validates feelings and connects with the individual in their reality.
3. Identify and support ongoing opportunities for meaningful engagement. Engagement should be meaningful to, and purposeful for, the individual living with dementia. It should support interests and preferences, allow for choice and success, and recognize that even when the dementia is most severe, the person can experience joy, comfort, and meaning in life.
4. Build and nurture authentic, caring relationships. Persons living with dementia should be part of relationships that treat them with respect and dignity, and where their individuality is always supported. This type of caring relationship is about being present and concentrating on the interaction, rather than on the task. It is about 'doing with' rather than 'doing for' as part of a supportive and mutually beneficial relationship.
5. Create and maintain a supportive community for individuals, families and staff. This allows for comfort and creates opportunities for success.
6. Evaluate care practices regularly and make appropriate changes.
III. Facility policy
The Behavioral Health Management policy, revised 5/9/22, was sent via email by the nursing home administrator (NHA) on 8/15/22 at 3:27 p.m. It revealed in pertinent part,
To promote resident safety, attain highest practicable mental/psychosocial well-being and reduce behavior related events.
Providing behavioral health care and services is an integral part of the person-centered environment. This involves an interdisciplinary approach to care, with qualified staff that demonstrate the competencies and skills necessary to provide appropriate services to the resident. Individualized approaches to care are provided as part of a supportive physical, mental, and psychosocial environment, and are directed toward understanding, preventing, relieving, and/or accommodating a resident's behavioral health needs.
Highest practicable physical, mental, and psychosocial well-being is defined as the highest possible level of functioning and well-being, limited by the individual's recognized pathology and normal aging process and is determined through comprehensive resident assessment and by recognizing and competently and thoroughly addressing the physical, mental, or psychosocial needs of the individual.
Dementia is a general term to describe a group of symptoms related to loss of memory, judgment, language, complex motor skills, and other intellectual function, caused by the permanent damage or death of the brain's nerve cells, or neurons. However, dementia is not a specific disease. There are many types and causes of dementia with varying symptomology and rates of progression.
The facility must provide necessary behavioral health care and services which include:
a. Ensuring that the necessary care and services are person-centered and reflect the resident's goals for care, while maximizing the resident's dignity, autonomy, privacy, socialization, independence, choice, and safety.
b. Ensuring direct care staff interact and communicate in a manner that promotes mental and psychosocial well-being.
c. Providing an environment and atmosphere that is conducive to mental and psychosocial well-being.
d. Providing meaningful activities which promote engagement, and positive meaningful relationships between residents and staff, families, other residents and the community. Meaningful activities are those that address the resident's customary routines, interests, preferences, etc. and enhance the resident's wellbeing.
Provide resident/responsible party and staff education as needed.
IV. Resident #54
A. Resident status
Resident #54, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physical orders (CPO), the diagnoses included Alzheimer's disease, adult failure to thrive, hypertension (high blood pressure), disorientation, dysphagia (difficulty swallowing), history of falls, and dementia with behavioral disturbances.
The 7/16/22 minimum data set (MDS) assessment revealed the resident was not assessed for a brief interview for mental status score. The resident did not reject care from staff. She required extensive assistance with bed mobility, dressing, toilet use, and personal hygiene. She required limited assistance with transfers, and walking in the corridors. She was not steading moving from a seated to standing position.
B. Observations
On 8/8/22 and 8/9/22 from 9:00 a.m. until 4:30 p.m. Resident #54 was not wearing shoes. She was wearing red nylon socks which were not non-skid socks. She walked almost continuously from one end of the upstairs hallway to the other. She stopped to talk to residents, walked into her bedroom, and continued to walk without staff assistance. She did not use a walker, cane, or wheelchair while she walked.
On 8/10/22 and 8/11/22 from 9:00 a.m. until 5:30 p.m the resident was lying on her bed, and she sat up for meals. Per staff interviews below, the resident often was up at night pacing and would sleep during the day.
C. Record review
The 3/7/19 comprehensive care plan and revised on 1/27/22 (over six months ago) revealed,
The resident Has impaired cognitive ability impaired thought processes with dementia. She is often able to communicate her daily preferences, however at times she will say she doesn't know what she wants. She is unable to differentiate staff from non-staff, does not know the location of her room, has poor safety awareness, for example, she frequently hugs strangers and will follow anyone encouraging her to go with them. She is at risk for changes in mood and behavior with dementia. She does not utilize psychotropic medications.
The resident has potential to be physically and verbally aggressive towards others (related to) dementia, History of harm to others, poor impulse control. She moved rooms due to negative interaction with former roommate. (Resident) often misinterprets the environment and actions of others (related to) cognitive impairment (dementia). She may yell at staff or raise her fist at them when irritated.
Interventions: Allow extra time for resident to respond to questions and instructions. Ask yes/no questions in order to determine the resident's needs. Communicate with family regarding residents capabilities and needs. Analyze times of day, places, circumstances, triggers, and what de-escalates behavior and document. Give the resident as many choices as possible about care and activities.
Encourage the resident to participate in activities that promote exercise, physical activity for strengthening and improved mobility.
Provide activities that minimize the potential for falls while providing diversion and distraction.
-There was no activity one-to-one review log for the year. (see activity director interview below).
The July 2022 and August 2022 individual resident daily participation record was provided by the AD on 8/11/22 at 11:20 a.m. It revealed in pertinent part,
-July 2022: the resident was documented for 31 days to actively read almost daily, participated in trivia three times, and five times took supplies from a cart. There was no indication of what was on the cart that the resident took. The resident was documented as refused or unable to participate in all other group activities 128 times.
-8/1/22 to 8/10/22: the resident was documented to actively read daily. The resident took supplies off the supply cart four times. There was no indication of what was on the cart that the resident took. The resident did not participate in any group activities. The resident was documented as refused or unable to participate 30 times.
The 7/17/22 quarterly activity participation note revealed, Activity staff will continue to invite and encourage resident to attend all group activities of potential enjoyment when able but will respect her decision to decline. Resident still prefers to participate in independent activities and small group activities. She has a copy of the New Testament in her room in order to meet her spiritual needs.
D. Interviews
The social service director (SSD) was interviewed on 8/10/22 at 12:02 p.m. She said she was the interim SSD until the facility could hire a permanent social worker. She said she was unaware Resident #54 had a sister that she could call and get a history about the resident so that she could understand how to work with her. She said she was unaware that Resident #54 had a son in a different state. She said Resident #54 walked back and forth throughout the halls either in the daytime or the evening. She said the facility did not have a special dementia unit. She said she did not provide dementia care for Resident #54. She said she did not have a role in participating in therapeutic recreational activities for those with dementia care needs.
Licensed practical nurse (LPN) #1 was interviewed on 8/11/22 at 10:35 a.m. She said Resident #54 was up all night on 8/9/22. She said the resident often stayed up all night pacing and walking back and forth on the second floor and then she slept all day. She said the staff would offer her snacks to keep her occupied when she paced up and down the halls.
Certified nurse aide (CNA) #4 was interviewed on 8/11/22 at 11:20 a.m. She said Resident #54 was up again all night on 8/10/22. She said when the resident was up all night she paced the hallways and was in bed all the following day. She said Resident #54 walked the halls on the second floor almost everyday and all day. She said that was about all the resident did except for sleeping and eating.
The activity director (AD) was interviewed on 8/11/22 at 11:20 a.m. She said the only dementia training she had was what she watched on the computer. She said she started as the new AD last October (2021).
She said neither Resident #54 or Resident #33 were on a one-to-one activity program for dementia care. She said the facility did not have a one-to-one program in the facility for the residents and for any residents with dementia. She said if someone refused a visit she did not try again, she did not document refusals, or try new ideas with someone.
She said she did not contact the family to learn what Resident #54 would like. She said we did not do family visits on the phone or on a computer tablet with a family member for Resident #54 so that she could talk or see her family.
She said Resident #54 refused a one-to-one visit one time from the activity department and the activity department never asked or offered that to the resident again. She said the facility did not try a different approach after the resident declined to do a one-to-one with her. She said Resident #54 primarily paced up and down the hallways. She said the resident may stop in a group but she did not have the attention span to participate. She said the resident was up awake often through the night walking the hallways and then she slept all day. She said she did not give any activity supplies for the evening staff from the activity department in the event Resident #54 was up all night. She said she would put together supplies for the evening staff to be able to do something with Resident #54. She said the activity department invited Resident #54 to groups but she usually declined.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that its medication error rate was not five p...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that its medication error rate was not five percent or greater for observed medication administration.
Specifically, the facility had a medication error rate of 6.9%, which was two errors out of 29 opportunities for error.
Findings include:
I. Professional standard
According to [NAME], [NAME] and [NAME], (copyright 2017), Fundamentals of Nursing (ninth edition), page 614, it read in part, Safe drug administration involves adherence to prescribed doses and dosage schedules. Follow the medication administration policies of your agency about the timing of medications to ensure that you administer medications at the right time.
II. Facility policy
The General Dose Preparation and Medication Administration policy and procedure, effective revised on 1/1/22, was provided by the facility nurse consultant (FNC) on 8/11/22 at 6:15 p.m. It included in pertinent part, facility staff should verify that the medication name and dose are correct when compared to the medication order on the medication administration record. Facility staff should only prepare medication for one resident at a time.
III. Medication error observations and interviews
Licensed practical nurse (LPN) #4 was observed preparing and administering medications for Resident #43 on 8/10/22 at 11:48 a.m. The resident's order was for Lactaid 9000 units, give one tablet by mouth three times a day for lactose intolerance.The LPN dispensed one tablet into the medication cup. The bottle of Lactaid stated that three tablets were needed to make a dose of 9000 units.
Registered Nurse (RN) #1 was observed on 8/11/22 at 4:22 p.m. She pre-poured and prepared medications for Resident #164. She then proceeded to place one cup with medication (not labeled) and placed it into the medication cart drawer. RN #1 said she acknowledged she dispensed the medications early for Resident #164 and said it was not normal practice to pre-dispense medications for residents. RN #1 was able to identify the medications as sucralfate (gastrointestinal agent), zinc (trace element), and senna (stimulant laxative).
LPN #3 was interviewed on 8/11/22 at 5:39 p.m. She said nurses should not pre-pour medications. LPN #3 said it was important to ask residents first to make sure they were ready for their medications to be prepared and to be taken.
The director of nursing (DON) and FNC were interviewed on 8/11/22 at 6:00 p.m. They said pre-pouring medication was not allowed in the facility because it increased the risk of medication errors.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
Based on observations and interviews, the facility failed to ensure all drugs and biologicals were properly stored and labeled in two medication carts and one storage room.
Specifically, the facility ...
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Based on observations and interviews, the facility failed to ensure all drugs and biologicals were properly stored and labeled in two medication carts and one storage room.
Specifically, the facility failed to ensure:
-Medication or treatment carts were locked when the licensed nurse was not present;
-Topical medications were labeled;
-Topical medications were not stored on nurses desk;
-Food was not stored in the medications storage areas; and,
-Disinfectant was kept separate from medication.
Findings include:
I. Facility policy and procedure
The General Dose, Preparation and Medication Administration, dated 1/1/22,, provided on 8/11/22 at 6:15 p.m. from the facility nurse consultant (FNC) read in pertinent part, Facility staff should not leave medication or chemicals unattended.
Facility should ensure that all medication carts are always locked when out of sight or unattended.
The Storage and Expiration Dating of Medications, Biologicals policy, revised 1/1/22, was provided by the director of nursing (DON) on 8/9/22 at 2:13 p.m. read in pertinent part, Facility should ensure that all medications and biologicals including treatment items, are securely stored in a locked cabinet/cart or locked medication room that is inaccessible by residents and visitors. The facility should ensure that food is not to be stored in the refrigerator, freezer, or general storage areas where medication and biologics are stored. Facility should ensure that test reagents, germicides, disinfectants and other household substances are stored separately from medications.Section 6 Facility should destroy and reorder medications and biologicals with soiled, illegible, worn, makeshift, incomplete, damaged or missing labels or cautionary instructions.
II. Observations
On 8/8/22 at 2:41 p.m. the first floor treatment cart was found unlocked.
On 8/9/22 at 3:34 p.m. the second floor north medication cart was left unlocked with the keys in lock. There was no licensed nurse at the cart, or at the nurses station. Several residents were around the cart area. Licensed practical nurse (LPN) #1 left the cart unlocked and unsupervised for three minutes.
On 8/11/22 at 12:32 p.m. the second floor north medication cart was found unlocked and unattended. LPN #1 returned three minutes later.
At 12:05 p.m., the second floor south medication cart had the following:
-Oxivir TB wipes found next to Colace (stool medication) in cart;
-The Drug buster (container used to destroy medications) was next to the Tums;
-Salonpas topical roll on (used for pain relief) found in cart with no name or date of opening; and,
-Nystatin topical powder had no label or open date.
At 12:24 p.m. the medication room on the second floor had personal items found in the room that included water cups and styrofoam food containers with food in it on the counter.
At 12:07 p.m. LPN #1 retrieved Biofreeze topical cream for a resident that was located on the nurses station and not locked away from residents.
III. Interviews
LPN #1 was interviewed on 8/9/22 at 3:34 p.m. The LPN confirmed she left the medication cart unlocked and unattended. She said the medications were to be kept locked at all times when medications were not being administered.
LPN #1 was interviewed on 8/11/22 at 12:18 p.m. The LPN confirmed the Salonpas roll was not labeled or dated. She said medications should be labeled.
The DON and the FNC were interviewed on 8/11/22 at 2:30 p.m. The DON and the FNC said the medication carts needed to be kept locked when unattended.
The FNC said they had started education with the nurses to ensure the carts were locked.
The FNC said food or drinks should not be kept in the medication room.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0886
(Tag F0886)
Could have caused harm · This affected multiple residents
Based on interviews and record review, the facility failed to test residents, facility staff, and individuals providing services under arrangement and volunteers for COVID-19.
Specifically, the facili...
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Based on interviews and record review, the facility failed to test residents, facility staff, and individuals providing services under arrangement and volunteers for COVID-19.
Specifically, the facility failed to ensure:
-Rapid point-of-care (POC) tests for COVID-19 were consistently conducted on staff prior to the start of their shift, based on the facility's county positivity rate; and,
-Staff implemented correct testing techniques with PCR (polymerase chain reaction) testing to ensure accurate results.
Findings include:
I. Professional reference
The Healthcare Community Transmission Levels for the facility's county of residence, obtained from https://covid19.colorado.gov/healthcare-providers/long-term-care-facilities/healthcare-community-transmission-levels, were reviewed for the time of survey (8/8/22-8/11/22) and found to be in High levels of transmission.
The Centers for Disease Control and Prevention (updated 2/2/22), Interim Infection Prevention and Control Recommendations to prevent SARS-CoV-2 Spread in Nursing Homes COVID-19 Nursing Homes, retrieved on 8/11/22 from: https://www.cdc.gov/coronavirus/2019-ncov/hcp/long-term-care.html, documented the following, Expanded screening testing of asymptomatic HCP (healthcare personnel) should be as follows: Fully vaccinated HCP may be exempt from expanded screening testing. In nursing homes, unvaccinated HCP should continue expanded screening testing based on the level of community transmission as follows: In nursing homes located in counties with substantial to high community transmission, unvaccinated HCP should have a viral test twice a week. If unvaccinated HCP work infrequently at these facilities, they should ideally be tested within the 3 days before their shift (including the day of the shift). In nursing homes located in counties with moderate community transmission, unvaccinated HCP should have a viral test once a week. In nursing homes located in counties with low community transmission, expanded screening testing for asymptomatic HCP, regardless of vaccination status, is not recommended. Per recommendations above, these facilities should prioritize resources to test vaccinated and unvaccinated symptomatic people and all close contacts, as well as be prepared to initiate outbreak response immediately if a nursing home-onset infection is identified among residents or HCP.
II. Facility Policy
The COVID-19 HCP (health care professional) Testing policy, revised on 7/11/22,was provided on 8/11/22 at 8:30 a.m. by the director of nursing (DON). It revealed in pertinent part, HCP who are not up to date with all recommended COVID-19 vaccine doses should continue expanded screening testing based on the level of community transmissions.
III. COVID-19 POC testing
A. Record review
Review of the kitchen schedule revealed the facility had staff who were not up to date on their vaccination status.
Cook (CK) #1 was not up to date on vaccination. [NAME] #1 worked on 8/1/22 , 8/7/22 and 8/8/22. However, records failed to show the cook POC tested prior to shift.
CK #2 was not up to date on vaccination. [NAME] #1 worked on 8/5/22 and 8/6/22. However, records failed to show the cook POC tested prior to shift.
Dietary aide (DA) #1 was not up to date on vaccination. DA #1 worked on 8/1/22, 8/5/22, 8/6/22 and 8/7/22, however, records failed to show the DA POC tested prior to shift.
B. Interviews
The receptionist (RC) was interviewed on 8/8/22 at 2:45 p.m. She said after a staff member went down the hallway to the COVID-19 testing room, they returned to the front desk and recorded the date, their names, positions, and results of the rapid test in a book that the facility called the test tracking. She said the test tracking book was for all employees in the facility, not just the nursing staff. She said she did not keep track of any specific individuals who should be testing. She said that was not her job to know who might not be up to date on their vaccinations and should be doing a rapid test. She said it was the responsibility of the nursing home administrator (NHA) to monitor the testing and individuals who test.
The nursing home administrator (NHA), the director of nursing (DON), and the facility nurse consultant (FNC) were interviewed on 8/11/22 at 1:30 p.m. The NHC said when a staff was not up to date on the vaccination then the staff were required to perform a POC before their shift. The NHA said that it was up to the department head of the department to ensure the testing was completed as required. She said she had not reviewed the records as frequently as should.
IV. PCR testing failure
A. Professional reference
The Centers for Disease Control and Prevention, How to Collect an Anterior Nasal Swab Specimen for COVID-19 Testingmonre https://www.cdc.gov/coronavirus/2019-ncov/testing/How-To-Collect-Anterior-Nasal-Specimen-for-COVID-19.pdf was retrieved on 8/14/22. It documented the following in part:
1. Disinfect the surface where you will open the collection kit. Remove and lay out contents of kit. Read instructions before starting specimen collection.
2. Wash hands with soap and water. If soap and water are not available, use hand sanitizer.
3. Remove the swab from the package. Do not touch the soft end with your hands or anything else.
4. Insert the entire soft end of the swab into your nostril no more than three fourth of an inch (1.5 cm) into your nose.
5. Slowly rotate the swab, gently pressing against the inside of your nostril at least 4 times for a total of 15 seconds. Get as much nasal discharge as possible on the soft end of the swab.
6. Gently remove the swab.
7. Using the same swab, repeat steps 4-6 in your other nostril with the same end of the swab.
8. Place the swab in the sterile tube and snap off the end of the swab at the break line, so that it fits comfortably in the tube. Place the cap on the tube and screw down tightly to prevent leakage.
9. Wash hands or re-apply hand sanitizer.
10. Place the tube containing the swab in the biohazard bag provided and seal the bag.
11. Give the bag with the swab to testing personnel or follow the instructions for returning the specimen for testing.
12. Throw away the remaining specimen collection kit items.
13. Wash hands or re-apply hand sanitizer.
B. Observations
On 8/11/22 at 1:39 p.m. the director of rehab (DOR) entered the COVID-19 polymerase chain reaction (PCR) testing room. She removed the swab from the package. She very quickly swabbed each side of her nostrils while counting out loud very quickly to three. She placed the swab in a tube and put the tube in the biohazard container for the tubes.
C. Interview
The DOR was interviewed on 8/11/22 at 1:47 p.m. She said she did not read the instructions that were in the testing room before she tested with the swab for the PCR testing. She said, I only swabbed for three seconds and I did it very fast. I didn't swab slowly or for five seconds inside my nostrils. She said she was sure she had been trained but just forgot to do it correctly. She said she knew by not doing it correctly there would probably not be an accurate result from her PCR test. She said she would do it correctly next time.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0923
(Tag F0923)
Could have caused harm · This affected multiple residents
Based on observations and staff interviews, the facility failed to provide adequate outside ventilation by means of windows and/or mechanical ventilation.
Specifically, the facility failed to ensure ...
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Based on observations and staff interviews, the facility failed to provide adequate outside ventilation by means of windows and/or mechanical ventilation.
Specifically, the facility failed to ensure resident bathroom exhaust fans were functioning on three of six resident hallways.
Findings include:
A. Observations
An observation of the resident environment was completed on 8/10/22 at 3:00 p.m. Exhaust fans were installed in the ceiling of each bathroom. Bathroom fans in rooms located on the 100 and 200 hall were not audible and did not create air movement with the switch turned on. As a measure of checking the function of each fan, a small square of single ply toilet paper was placed against the vent. The exhaust fans were unable to hold the toilet tissue in place which indicated the fans did not function properly.
Urine odors were observed during multiple observations in the 100 and 200 hall, between 8/8/22 and 8/11/22. The bathroom exhaust fans in rooms #127, #125, #123, #122, #121, #118, #210, #212, #209 and #227 were not functioning.
B. Staff Interview
The environmental tour was conducted with the maintenance assistant (MA) and housekeeping supervisor (HS) on 8/11/22 at 10:46 a.m. The MA confirmed the exhaust fans in all rooms identified above were not functioning. The MA said that the ventilation fans had been worked on previously. The MA said he would have to check the motors on all halls to see why they were not functioning correctly. The MA said the ventilation fans in every resident room should be in good working condition.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, s...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of disease and infection, including COVID-19 in two of two floors.
Specifically, the facility failed to:
-Ensure visitors and staff who entered into the facility through the front lobby, reception area, wore masks;
-Ensure residents were offered hand hygiene before meals in both the dining rooms and room trays;
-Ensure resident bedrooms were cleaned with proper infection control techniques. The housekeeping staff wore the same gloves to clean rooms with double occupancy, and used the same cleaning rag throughout a double occupancy room; and,
-Ensure proper personal protective equipment (PPE) were donned and doffed properly.
Findings include:
I. Facility policy
The Infection Prevention and Control Program (IPCP) and Plan, revised 6/7/22, was provided on 8/11/22 at 8:30 a.m. by the director of nursing (DON). It revealed in pertinent part;
Goals of the Infection Prevention and Control Program
Monitor for any occurrences of infection and implement appropriate control measures. Identify and correct problems relating to infection prevention and control practices.
Educate and train HCP (health care personnel), including facility-based and consultant personnel who provide care or services in the facility. Including consultants is important, since they commonly provide in multiple facilities where they can be exposed to and serve as a source of COVID-19.
Reinforce adherence to standard IPC measures including hand hygiene and selection and correct use of personal protective equipment (PPE). Have HCP demonstrate competency with putting on and removing PPE and monitor adherence by observing their resident care activities.
II. Entering the facility with no face covering
A. Observation
On 8/8/22 at 9:00 a.m. until 12:30 p.m. several staff and visitors entered the building through glass doors into the lobby receiving area where a receptionist sat. Multiple staff and visitors came in the building without wearing any masks, which included surgical or N95. The staff and visitors waited as necessary for their turn to use a screening machine for their temperature and to answer screening for COVID-19 questions. After the individuals finished their screening, they turned toward the receptionist desk and took a mask out of the mask box. Some individuals talked with the receptionist, other staff members, and family members without having on masks. The facility was currently in outbreak status. The receptionist did not ask for individuals to put on a mask before they entered the facility. There were no signs to inform people that the facility had a COVID-19 outbreak. (see interview below with nursing home administrator and nursing home consultant when they put up warning signs on 8/8/22 at 1:30 p.m.)
B. Interviews
The receptionist was interviewed on 8/8/22 at 10:00 a.m. The receptionist said when visitors or staff arrived at the facility, she would have them screen in and then they would get a mask out of the box.
The nursing home administrator (NHA) and the facility nurse consultant (FNC) was interviewed on 8/8/22 at 1:30 p.m. while in the foyer putting up signage to notify individuals to put on masks due to a COVID-19 outbreak in the facility. The NHA said Don't mind us, we are just setting up the PPE (personal protective equipment) and signage.
C. Facility follow-up
On 8/8/22 at 2:30 p.m. the foyer area had a table with a basket of N95 masks and a note asking people to wear a mask due to a COVID-19 outbreak in the facility. The new signage posted up in the reception area revealed three signs which revealed:
COVID-19 outbreak in the facility. Please stop at the receptionist desk for additional directions. Please remember to wear a mask during your visit.
Do not enter if you are sick or required to self-isolate.
Clean your hands before and after visiting, use soap and water or ABHR (alcohol based hand rub).
There was also a stop sign put up on the glass in front of the receptionist. The yellow stop sign had written across it STOP HERE For Screening.
III. Failure to ensure residents were offered hand hygiene before meals
A. Professional reference
The Centers for Disease Control and Prevention (CDC) Interim Infection Prevention and Control Recommendations to Prevent SARS-CoV-2 Spread in Nursing Homes (updated 2/2/22), retrieved on 8/11/22 from https://www.cdc.gov/coronavirus/2019-ncov/hcp/long-term-care.html, read in pertinent part, Educate residents and families through educational sessions and written materials on topics, including information about SARS-CoV-2, actions the facility is taking to protect them and their loved ones from SARS-CoV-2, and actions they should take to protect themselves and others in the facility, emphasizing when they should wear source control, physically distance, and perform hand hygiene.Facilities should provide instruction, before visitors enter the patient's room, on hand hygiene, limiting surfaces touched, and use of PPE according to current facility policy.
B. Facility policy
The Hand Hygiene for Residents, Families and Visitors policy, updated on 6/7/22, was received on 8/11/22 from the FNC read in pertinent parts, purpose to decrease the risk of transmission of infection by enabling residents to perform appropriate hand hygiene. Staff should encourage and assist the resident as needed to ensure proper hand hygiene through handwashing or the use of an alcohol-based hand rub. Hand washing should be offered/performed prior to the handling and/or consumption of food or drink
C. Observations
On 8/8/22 at 12:15 p.m., the second floor dining room was observed. The residents in the dining room were not offered hand hygiene prior to their meal being served. The tables did not contain any hand sanitizer gel or did not have small prepackaged paper towels pre moistened in a sealed package.
-At 12:28 p.m., the trays were observed to be passed on the second floor to the rooms. An unidentified certified nurse aide (CNA) passed a meal tray to the resident in room [ROOM NUMBER]. However, she did not offer hand washing to the resident.
On 8/10/22 at 6:00 p.m., CNA #9 was observed to pass an evening meal tray to a resident in room [ROOM NUMBER], the CNA did not offer hand washing to the resident prior to the meal being served.
-At 6:05 p.m., CNA #10 served an evening meal to a female resident. She was not offered hand washing prior to her meal.
D. Interview
The NHA, the DON, and the (FNC) were interviewed on 8/11/22 at 1:30 p.m. The NHC said the residents were to be offered hand hygiene prior to the meals. She said staff had been trained, but it was constant training which had to occur.
IV. Properly clean resident rooms
A. Professional reference
The Centers for Disease Control and Preventions: Healthcare-Associated Infections (HAIs) 4.1 General Environmental Cleaning Techniques was reviewed on 4/21/2020 and was retrieved on 8/18/22 at https://www.cdc.gov/hai/prevent/resource-limited/cleaning-procedures.html. The document revealed, to clean from a clean area to a dirty area to avoid spreading dirt and microorganisms. Clean low touch surfaces before high touch areas surfaces. Proceed form high areas to lower areas (top to bottom) to prevent dirt and microorganisms from dripping/falling onto surfaces below thus contaminating already cleaned surfaces. Further, clean environmental surfaces before cleaning floors. Some common high touch surfaces were sink handles, bedside tables, call bells, door knobs, light switches, bed rails, wheel chairs, and counters where medications or supplies were prepared.
B. Observations
On 8/11/22 at 10:32 a.m. the housekeeping director (HSKD) and laundry assistant (LA) #2 cleaned a room where two residents resided on the second floor of the facility. LA #2 used one yellow cleaning rag to dust and wipe off areas for both residents in the room. She did not change rags or gloves during the cleaning process. She wiped down the two resident's dressers, both bedside tables, televisions, and the outside doorknob to the room with the same yellow rag. She took out of two trash cans the plastic bags which contained trash and put in clean trash bags while wearing the same gloves. She then went to the housekeeping supply cart in the hallway and brought into the room a broom, dustpan, and mop, again while wearing the same gloves. She then swept and moped the entire room. LA #2 wore the same gloves throughout the entire cleaning of the double occupancy resident room.
The HSKD while wearing only one pair of gloves, sprayed the toilet with a chemical, went out in the hallway to set a timer for 10 minutes, washed the sink with a green rag, took out a trash bag from under the sink and replaced it with a new bag, grabbed a duster with a long handle to dust the walls and ceilings on both sides of the room, and the window blinds. He then used the same green rag and gloves to wipe off one dresser and the inside door knob of the entry door to the room. He then cleaned the toilet while wearing the same gloves. After he cleaned the toilet he changed his gloves.
C. Interviews
The HSKD was interviewed on 8/11/22 at 10:47 a.m. He said on 8/11/22 he was training LA #2 to clean resident rooms. He said he was trained to wear only one pair of gloves while he cleaned a resident's room. He said he was trained to only change gloves after the last task of cleaning a resident's room. He said the last cleaning task was cleaning the toilet. He said he cleaned the toilet last with a new cleaning rag, and then he changed his gloves. He said he then went into a new room with the clean gloves. He said he taught LA#2 to wear the same gloves throughout cleaning the residents room.
The nursing home administrator (NHA) was interviewed on 8/11/22 at 4:29 p.m. She said she did not know where the housekeeping director received his infection control training. She said when cleaning a room she expected the housekeeping staff to change their gloves between each side of a resident's room. She said she expected the housekeeping staff to change gloves between cleaning bathrooms and resident's private areas. She said it was important to change gloves while cleaning for the safety of not spreading infections. She said the housekeeping staff could spread COVID-19 from resident to resident from not performing the correct infection control techniques.
IV. PPE was donned and doffed properly
A. Professional reference
According to the CDC guidance, Use Personal Protective Equipment (PPE) When Caring for Patients with Confirmed or Suspected COVID-19, dated 6/3/2020, retrieved on 8/22/22 from https://www.cdc.gov/coronavirus/2019-ncov/downloads/A_FS_HCP_COVID19_PPE.pdf. It read in pertinent part,
-PPE must be donned correctly before entering the patient area.
-PPE must remain in place and be worn correctly for the duration of work in potentially contaminated areas. PPE should not be adjusted.
-Face masks should be extended under the chin.
-Both your mouth and nose should be protected
B. Observations
On 8/9/22 at 9:03 a.m. activities assistant (AA) #1 entered a resident's room [ROOM NUMBER] on the first floor. The room was marked for COVID-19 isolation and a three dresser drawer was outside of the door for the staff to put on PPE prior to entering the room. AA #1 entered the isolation room without putting on any PPE except the N95 mask that she was wearing. AA #1 did not put on gloves or a gown before entering the room. AA #1 held in her hand many activity calendars. AA #1 folded a blanket that was on the resident's bed while conversing with the resident.
AA #1 exited the isolation room at 9:12 a.m. and used hand sanitizer. AA #1 entered another resident room [ROOM NUMBER] that was not on isolation with the same activity calendars to hand out.
On 8/10/22 at 11:00 a.m., AA #1 was observed standing outside of room [ROOM NUMBER], whom was on droplet precautions. The AA #1 had a gown and gloves on, after leaving the room. The AA was looking at the four postings on the door, and then doffed the gown and gloves in the hallway and threw the gloves and gown into the trash can outside of the door.
-At 6:05 p.m., the certified nurse aide (CNA) was observed to have the opened food cart, next to the isolation room [ROOM NUMBER] came to the door with no face covering and the CNA handed her the food tray. The CNA did not have any PPE on, as the tray was passed to the resident.
C. Interview
The FNC was interviewed on 8/10/22 at 6:30 p.m. The FNC said when a resident was on droplet precautions that meant the staff needed to wear full PPE. She said that included, gloves, N95 respirator mask, gown and eye protection. She said she would provide immediate education. The resident should be encouraged to wear a face covering.
V. Facility training
On 8/11/22 at 8:30 a.m. the DON provided the 4/27/22 inservice/training/education attendance record. The HSKD and LA#2 were not in attendance at this meeting. The training included donning (putting on)/doffing (removing) PPE for rooms on quarantine/droplet precautions, review of disinfecting equipment, and a review of hand hygiene practices.
VI. Facility COVID-19 status
The nursing home administrator (NHA) was interviewed on 8/11/22 at 4:29 p.m. The NHA said as of 8/8/22 the facility was in a current outbreak with COVID-19. The facility currently had four residents who were positive with COVID-19, and two saff with COVID-19 positive cases, which began on 6/23/22.