BROOKSHIRE POST ACUTE

4660 E ASBURY CIR, DENVER, CO 80222 (303) 756-1546
For profit - Individual 67 Beds PACS GROUP Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
23/100
#94 of 208 in CO
Last Inspection: January 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Brookshire Post Acute has received a Trust Grade of F, indicating significant concerns about the facility's operations and care. Ranking #94 out of 208 in Colorado places it in the top half, and #10 out of 21 in Denver County suggests it is among the better local options, but still has notable issues. The facility is on an improving trend, reducing its problems from 13 in the previous year to 12 this year, though it still reported 42 total issues. Staffing is rated average with a turnover of 55%, which is close to the state average, while RN coverage is also average, meaning that residents may not receive consistent oversight from registered nurses. However, the facility has concerning fines totaling $29,075, which are higher than 78% of Colorado facilities, reflecting ongoing compliance issues. Specific incidents of concern include a serious failure to protect residents from abuse, with one resident being physically harmed by another despite staff knowledge of the aggressor's history. Another serious issue involved inadequate treatment for a resident's pressure injury, which went unaddressed for four days, leading to significant deterioration. While there are strengths in quality measures, families should weigh these serious deficiencies when considering care for their loved ones.

Trust Score
F
23/100
In Colorado
#94/208
Top 45%
Safety Record
High Risk
Review needed
Inspections
Getting Better
13 → 12 violations
Staff Stability
⚠ Watch
55% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$29,075 in fines. Lower than most Colorado facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 43 minutes of Registered Nurse (RN) attention daily — more than average for Colorado. RNs are trained to catch health problems early.
Violations
⚠ Watch
42 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★☆☆
3.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★★
5.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 13 issues
2025: 12 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

3-Star Overall Rating

Near Colorado average (3.1)

Meets federal standards, typical of most facilities

Staff Turnover: 55%

Near Colorado avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $29,075

Below median ($33,413)

Moderate penalties - review what triggered them

Chain: PACS GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (55%)

7 points above Colorado average of 48%

The Ugly 42 deficiencies on record

1 life-threatening 3 actual harm
Jan 2025 12 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0552 (Tag F0552)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#47) of five residents out of 30 sample residents had ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#47) of five residents out of 30 sample residents had the right to be informed of and participate in their treatment,the right to be informed, in advance, of the care to be furnished and the type of care giver or professional that would furnish care, the right to be informed in advance, by the physician or other practitioner or professional, of the risks and benefits of proposed care, of treatment and treatment alternatives or treatment options and to choose the alternative or option he or she prefers. Specifically, the facility failed to obtain a consent from Resident #47 or their legal representative for the use of an antipsychotic medication before its administration. Findings include: I. Facility policy and procedure The Psychoactive/Psychotropic Medication Use policy, dated May 2024, was provided by the nursing home administrator (NHA) on 1/21/25 at 11:31 a.m. The policy revealed psychoactive medications might be administered following federal and state regulations if the medication was necessary to treat a specifically diagnosed condition and was appropriately documented in the medical record. Additionally, behavioral interventions, unless contraindicated, would be used to meet the individual needs of the resident. The prescribing clinician would obtain informed consent from the resident (or, as appropriate, the resident representative) for use of a psychotropic medication. The resident or resident's representative had the right to be informed in advance, by the physician or other practitioner or professional, of the risks and benefits of proposed care, of treatment and treatment alternatives or treatment options and to choose the alternative or option he or she preferred. Prior to administration of a psychotropic medication, the prescribing clinician would obtain informed consent from the resident (or as appropriate, the resident representative), and document the consent in the medical record. A licensed nurse must verify that informed consent had been obtained from the resident or the resident's representative prior to administering psychotropic medication. A licensed nurse must also sign the consent form, declaring that the required material information has been provided. II. Resident #47 A. Resident status Resident #47, age greater than 65, was admitted on [DATE]. According to the January 2025 computerized physician orders (CPO), diagnoses included dementia, other behavioral disturbances, Alzheimer's disease, palliative care and depression. According to the 10/18/24 minimum data set (MDS) assessment, the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of nine out of 15. The assessment indicated the resident was administered antipsychotic and antidepressant medications. B. Record review A physician's order dated 8/21/24 at 8:24 p.m., revealed to administer Sertraline (Zoloft) HCL (an antidepressant medication) 25 milligrams (mg) orally once a day for anxiety and restlessness for seven days and then give two tablets by mouth once a day for anxiety and restlessness. A care plan for antidepressants (black box warning) for the use of Zoloft revealed the resident was at risk for suicidal thinking or abnormal behavior with the use of an antidepressant medication was initiated on 11/9/24. The interventions included to administer medication as physician ordered, observe for signs or symptoms of anxiety, constipation, diarrhea, dizziness, dry mouth, headaches, nausea, suicidal ideation, stomach upset, trouble sleeping, trouble urinating, weakness and fatigue and/or weight gain. The medication administration records (MAR) for November 2024, December 2024 and January 2025 were reviewed. The MARs revealed the antidepressant medication was administered to Resident #47 as the physician ordered. -However, review of Resident #47's electronic medical record (EMR) revealed there was no consent form, which included the risks versus the benefits of the medication, signed by the resident or the resident's representative prior to the administration of the medication. III. Staff interviews The NHA, the director of nursing (DON), regional director of clinical services (RDCS) #1 and RDCS #2 were interviewed together on 1/15/25 at 5:04 p.m. The NHA, the DON, RDCS #1 and RDCS #2 agreed there was no consent for Resident #47's use of the antidepressant Zoloft. The first administration date of this antidepressant medication was on 8/21/24 and continued to the present. The NHA, the DON, RDCS #1 and RDCS #2 agreed a consent should have been obtained before the start of the medication. The NHA, the DON, RDCS #1 and RDCS #2 agreed the reason to acquire a consent prior to the administration of an antidepressant medication was to help the resident or their legal representative understand the diagnosis, side effects and the effective outcomes for the use of the medication.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to inform one (#60) of three residents reviewed for beneficiary notic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to inform one (#60) of three residents reviewed for beneficiary notices and appeal rights out of 30 sample residents of changes in their services covered by Medicare in a timely manner. Specifically, the facility failed to provide written notification of a Medicare Non-Coverage letter to the resident's representative that Medicare-covered services were ending for Resident #60 in a timely manner. Findings include: I. Facility policy and procedure The Medicare Advance Beneficiary and Medicare Non-coverage Notices policy, revised September 2022, was provided by the nursing home administrator (NHA) on 1/13/25 at 4:11 p.m. The policy revealed residents were informed in advance when changes would occur to their bills. If the resident's Medicare covered Part A stay or when all of Part B therapies were ending, a Notice of Medicare Non-Coverage (NOMNC) was issued to the resident at least two calendar days before benefits ended. II. Resident #60 A. Resident status Resident #60, age greater than 65, was admitted on [DATE]. According to the January 2025 computerized physician orders (CPO), diagnoses included cerebral infarction, metabolic encephalopathy, anxiety and major depression. According to the 12/27/24 minimum data set (MDS) assessment, the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of one out of 15. The resident had inattention. The resident had difficulty focusing attention, including being easily distractible or having difficulty keeping track of what was said. This behavior was continuously present and did not fluctuate. The resident had disorganized thinking. The resident's thinking was disorganized or incoherent (rambling or irrelevant conversation, unclear or illogical flow of ideas, or unpredictable switching from subject to subject). This behavior was continuously present and did not fluctuate. B. Record review The Skilled Nursing facility (SNF) Beneficiary Protection Notification Review revealed the resident's last covered Medicare Part A skilled service was on 10/31/24. The NOMNC was signed by the resident's legal representative on 10/31/24, which was the same day Resident #60's Medicare Part A benefits ended. The resident continued to reside in the facility. -However, the facility provided the NOMNC to Resident #60's legal representative on the same day the resident's Medicare Part A services ended, which was not sufficient notification that the current skilled nursing services would likely not be paid for by the Medicare provider and/or health plan and that the resident might have to pay for any services after this date (10/31/24). -Additionally, the untimely issuance of the NOMNC did not provide Resident #60's legal representative sufficient time to request for an immediate appeal of the discontinuation of skilled services, which ended on 10/31/24. III. Staff interviews The NHA, the director of nursing (DON), regional director of clinical services (RDCS) #1 and RDCS #2 were interviewed on 1/15/25 at 4:50 p.m. The NHA acknowledged Resident #60's last day of Medicare Part A skilled services was on 10/31/24 and that Resident #60's legal representative signed the NOMNC on 10/31/24. The NHA said the NOMNC should be provided to the resident or their representative at least two days in advance of the last day of skilled services coverage. The director of rehabilitation (DOR) was interviewed on 1/16/25 at 11:40 a.m. The DOR said, until September 2024, she was responsible for residents' beneficiary notifications. She said a resident or their legal representative should be notified 48 hours before the resident's last day of Medicare Part A skilled services was discontinued. The social services director (SSD) was interviewed on 1/16/25 at 2:13 p.m. The SSD said she was responsible for beneficiary notifications. She said residents or their representatives should be notified two days before the resident's Medicare Part A skilled services was discontinued.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop a comprehensive care plan for two (#46 and #9) of six resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop a comprehensive care plan for two (#46 and #9) of six residents out of 30 sample residents for services to attain or maintain the resident's highest practicable physical, mental and psychosocial well-being. Specifically, the facility failed to: -Ensure a comprehensive care plan was developed to address Resident #46's use of an anticoagulant medication; and, -Ensure a comprehensive care plan was developed to address Resident #9's dental needs. Findings include: I. Facility policy and procedure The Comprehensive Person-Centered Care Plans policy, revised March 2022, was provided by regional director of clinical services (RDCS) #2 on 1/15/25 at 5:00 p.m. The policy revealed a comprehensive, person-centered care plan that included measurable objectives and timetables to meet the resident's physical, psychosocial and functional needs was developed and implemented for each resident. The interdisciplinary team (IDT), in conjunction with the resident and his/her family or legal representative, developed and implemented a comprehensive, person-centered care plan for each resident. The comprehensive, person-centered care plan was developed within seven days of the completion of the required minimum data set (MDS) assessment (admission, annual or significant change in status), and no more than 21 days after admission. The care plan interventions were derived from a thorough analysis of the information gathered as part of the comprehensive assessment. The comprehensive, person-centered care plan: included measurable objectives and timeframes; described the services that were to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being, including: services that would otherwise be provided for the above, but are not provided due to the resident exercising his or her rights, including the right to refuse treatment. The plan would include any specialized services to be provided as a result of pre-admission screening and resident review program (PASARR) recommendations; and which professional services were responsible for each element of care; included the resident's stated goals upon admission and desired outcomes; built on the resident's strengths; and reflected currently recognized standards of practice for problem areas and conditions. Care plan interventions were chosen only after data gathering, proper sequencing of events, careful consideration of the relationship between the resident's problem areas and their causes, and relevant clinical decision-making. When possible, interventions addressed the underlying source(s) of the problem area(s), not just symptoms or triggers. Assessments of residents were ongoing and care plans were revised as information about the residents and the residents' conditions changed. The interdisciplinary team reviews and updates the care plan: when there had been a significant change in the resident's condition; when the desired outcome was not met; when the resident had been readmitted to the facility from a hospital stay; and at least quarterly, in conjunction with the required quarterly MDS assessment. The resident had the right to refuse to participate in the development of his/her care plan and medical and nursing treatments. Such refusals were documented in the resident's clinical record in accordance with established policies. II. Resident #46 A. Resident status Resident #46, age less than 65, was admitted on [DATE] and readmitted on [DATE]. According to the January 2025 computerized physician orders (CPO), diagnoses included morbid obesity, peripheral vascular disease, cellulitis of the right lower limb, chronic obstructive pulmonary disease, lymphedema (chronic condition that causes swelling), chronic diastolic (congestive) heart failure and essential hypertension (high blood pressure). The 11/8/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. The resident received anticoagulant medications. B. Resident interview Resident #46 was interviewed on 1/13/25 at 10:59 a.m. Resident #46 said he was administered an anticoagulant medication. He was able to name the medication and said he had no excessive bruising from the use of the medication. C. Record review A physician's order, dated 3/23/24 at 7:01 a.m., revealed to administer Eliquis 5 milligrams orally twice a day for anticoagulation. Resident #46's administration record (MAR) for November 2024, December 2024 and January 2025 were reviewed. The resident was administered the anticoagulant medication according to physician orders. -Resident #46's electronic medical record (EMR) was reviewed on 1/14/25 at approximately 3:00 p.m. The EMR did not contain a care plan for the use of an anticoagulant with interventions. D. Staff interviews Regional director of clinical services (RDCS) #2 was interviewed on 1/15/25 at 1:56 p.m. RDCS #2 said the MDS assessment dated [DATE] revealed the resident was administered an anticoagulant. RDCS #2 said the resident did not have a care plan for the use of an anticoagulant medication. She said a care plan should have been developed for the use of the anticoagulant within 24-hours after the first administration. RDCS #2 said the care plan for the use of an anticoagulant would alert staff to monitor for bruising, bleeding and any therapeutic effects for the use of the medication. RDCS #2 said all nursing staff management were responsible for the development of care plans. She said resident care plans were monitored and reviewed at least quarterly with MDS assessments, resident care conferences and any changes of cognition. The minimum data set coordinator (MDSC) was interviewed on 1/16/25 at 8:30 a.m. The MDSC said the MDS dated [DATE] revealed the resident was administered an anticoagulant medication. She said she developed care plans for medications. She said resident care plans were reviewed quarterly and at any changes in the resident's condition. III. Resident #9 A. Facility policy and procedure The Dental Services policy, revised 2024, was provided by RDCS #2 on 1/16/25 at 5:50 p.m. It read in pertinent part, The dental needs of each resident are identified through the physical assessment and MDS (minimum data set) assessment processes, and are addressed in each resident's plan of care. Oral/dental status shall be documented according to assessment findings. Oral care and denture care shall be provided in accordance with identified needs and as specified in the plan of care. Staff shall be mindful of resident dentures when providing care and alert to situations where dentures may be displaced, such as common with residents with dementia or those known to remove dentures at will and place them in areas other than the denture cup. Referrals to dietician, speech therapist, physician, or dental provider shall be made as appropriate. B. Resident status Resident #9, age [AGE], was admitted on [DATE]. According to the CPO, diagnoses included dementia, anxiety, psychotic disturbance, mood disturbance, periodontal disease (a bacterial infection that affected the gums and jawbone) and disorder of teeth. The 10/1/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 12 out of 15. The assessment revealed the resident did not have dental issues and did not have corrective lenses. C. Resident interview and observation Resident #9 was interviewed on 1/13/25 at 2:46 p.m. Resident #9 said the dentist was here recently and the facility did not put her on the list to be seen by the dentist. She said she was upset the facility did not include her. The resident did not have glasses on and did not have dentures in her mouth. D. Record review The care plan was reviewed. -A review of Resident #9's comprehensive care plan, revised 1/15/25, did not reveal person-centered interventions to meet the resident's dental and vision needs. The 10/18/24 social service progress note revealed Resident #9 was seen by the dentist for a comprehensive exam and a full set of x-rays. The 10/29/24 admission social history assessment revealed the resident had a full set of dentures and did not have glasses. E. Staff interviews The social services director (SSD) was interviewed on 1/16/25 at 2:46 p.m. The SSD said she was responsible for ancillary services like dental services. The SSD said an assessment was completed when the resident was first admitted to the facility. The SSD said the assessments were not completed prior to her taking over as SSD. The SSD said she was the director for the last month. The SSD said Resident #9 needed dental services. The SSD said she was seen in October 2024 and was going to be seen again. The SSD said she left a message in the past week for the power of attorney to obtain consent. The SSD said there was not a care plan for dental services. The nursing home administrator (NHA), the director of nursing (DON) and RDCS #2 were interviewed together on 1/16/25 at 2:27 p.m. The DON said the SSD was responsible for dental and vision services. The DON said social services completed an assessment. RDCS #2 said all residents should be offered dental and vision services. The DON said dental and vision services should be care planned because once services were care planned, it was transferred to Kardex (an abbreviated care plan for staff). The DON said it was important to care plan dental services so the nursing staff knew on a daily basis if the resident wore glasses or had dentures. RDCS #2 said Resident #9 did not have a care plan for dental services.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#113) of three residents reviewed for as...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#113) of three residents reviewed for assistance with activities of daily living (ADL) out of 30 sample residents received appropriate treatment and services to maintain or improve his or her abilities. Specifically, the facility failed to ensure Resident #113 received assistance with showers in accordance with her physician orders. Findings include: I. Facility policy and procedure The Supporting Activities of Daily Living (ADL) policy, revised March 2018, was provided by the nursing home administrator (NHA) on 1/14/25 at 1:57 p.m. The policy revealed residents would be provided with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living (ADL). Residents who were unable to carry out activities of daily living independently would receive the services necessary to maintain good nutrition, grooming and personal and oral hygiene. If residents with cognitive impairment or dementia resisted care, staff would attempt to identify the underlying cause of the problem and not just assume the resident was refusing or declining care. Approaching the resident in a different way or at a different time or having another staff member speak with the resident might be appropriate. II. Resident #113 A. Resident status Resident #113, age greater than 65, was admitted on [DATE] and discharged home on 9/16/24. According to the September 2024 computerized physician orders (CPO), diagnoses included vascular dementia, other disorders of the brain, major depression disorder, encephalopathy and mild neurocognitive disorder due to known physiological conditions with behavioral disturbances. The 6/28/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments with a brief interview for mental status (BIMS) score of six out of 15. The resident had inattention with difficulty in focusing attention, for example, being easily distractible or having difficulty keeping track of what was said. This behavior was continuously present and did not fluctuate. The resident had the ability to shower himself which included washing, rinsing, and drying himself (excluded washing of back and hair). The resident required setup or clean-up assistance. A staff member set up or cleaned up and the resident completed the activity. The staff member assisted only prior to or following the activity. B. Record review A physician's order, dated 3/26/24 at 2:56 p.m., revealed Resident #113's shower days were on Wednesdays and Saturday evenings. Staff were to write a progress note if the resident refused a shower. A care plan for Resident #113 refusing care at times was initiated on 9/18/24. The interventions were to educate staff on resident redirection and for staff to re-approach and provide care/assistance. The resident's electronic medical record (EMR) did not contain a care plan for ADLs that included showers. Review of Resident #113's EMR shower documentation for April 2024 revealed the resident received three showers and had two refusals out of eight opportunities for a shower. -There was no documentation in the EMR to indicate why the resident did not receive his other scheduled showers. -There was no documentation in the EMR to indicate why the resident refused his two showers or if the resident was re-approached at a later time. Review of Resident #113's EMR shower documentation for May 2024 revealed the resident received four showers and had no refusals out of nine opportunities for a shower. -There was no documentation in the EMR to indicate why the resident did not receive his other scheduled showers. Review of Resident #113's EMR shower documentation for August 2024 revealed the resident received four showers and had one refusal out of eight opportunities for a shower. -There was no documentation in the EMR to indicate why the resident did not receive his other scheduled showers. -There was no documentation in the EMR to indicate why the resident refused his one shower or if the resident was re-approached at a later time. III. Staff interviews The NHA, the director of nursing (DON), regional director of clinical services (RDCS) #1 and RDCS #2 were interviewed together on 1/15/25 at 5:11 p.m. The NHA, the DON, RDCS #1 and RDCS #2 reviewed Resident #113's shower documentation contained in the EMR for April 2024, May 2024 and August 2024 and agreed the resident had not received all of his showers. The NHA, the DON, RDCS #1 and RDCS #2 said residents should receive two or more baths/showers each week if they wanted them and if a resident refused a shower, the certified nurse aides (CNA) should ask the resident multiple times if they wanted a shower and then tell the nurse of the resident's refusal. The NHA, the DON, RDCS #1 and RDCS #2 said the nurse would then go ask the resident and offer a different time/date for the resident to take a shower. The NHA, the DON, RDCS #1 and RDCS #2 said if the resident still refused a shower, the nurse should write a progress note regarding the resident's refusal. The NHA, the DON, RDCS #1 and RDCS #2 said if a resident often refused a shower, it should be reflected in a care plan. CNA #3 was interviewed on 1/16/25 at 11:00 a.m. CNA #3 said she provided showers to residents. She said a resident should receive at least two showers per week. She said if a resident refused, she asked them several times during the shift if they wanted a shower. She said if a resident refused a shower, she would notify the nurse immediately. CNA #3 said when she came to work the next day, she would ask the resident again if they wanted a shower. She said she charted resident showers in the resident's EMR and on a shower sheet. She said she charted in the EMR during the shift or before the end of the shift. CNA #4 was interviewed on 1/16/25 at 11:06 a.m. CNA #4 said she provided showers to residents. She said a resident should receive two showers each week. She said if a resident refused a shower, she would ask the resident several times on that shift. She said she would tell the nurse immediately that the resident had refused showers. CNA #4 said during shift change, she would tell the oncoming CNAs that the resident refused. She said she documented showers in the resident's EMR and on the shower sheet. She said she charted after the shower was completed or before the end of the shift. RDCS #2 was interviewed on 1/16/25 at 11:34 a.m. RDCS #2 said there was no care plan for ADLs nor for bathing for Resident #113. She said a care plan should have been developed for ADLs and bathing.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at least once every 12 months and provide regular in-service education based on the outc...

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Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at least once every 12 months and provide regular in-service education based on the outcome of these reviews for two of five certified nurse aides (CNA) reviewed. Specifically, the facility did not complete a performance review for CNA #3 and CNA #4. Findings include: I. Record review CNA #3 was hired on 2/1/23. A request for a performance review was made on 1/14/25. -The facility was unable to provide documentation indicating a performance review for CNA #3 was completed in the past 12 months. CNA #4 was hired on 12/22/23. A request for a performance review was made on 1/14/25. -The facility was unable to provide documentation indicating a performance review for CNA #4 was completed in the past 12 months. II. Staff interviews Regional director of clinical services (RDCS) #2 was interviewed on 1/16/25 at 10:52 a.m. RDCS #2 said an annual performance review and in-service education were not completed for CNA #2 and CNA #4. RDCS #2 said she was not sure why the training had not been completed. The nursing home administrator (NHA) was interviewed on 1/16/25 at 2:16 p.m. The NHA said performance reviews should be completed annually based on the CNA's start date. The NHA said a performance review was not completed for CNA #3 and CNA #4. The NHA said she was not sure why the training had been completed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation,record review and interviews, the facility failed to assist residents in obtaining routine or emergency den...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation,record review and interviews, the facility failed to assist residents in obtaining routine or emergency dental services, as needed for one (#14) of two residents reviewed for dental services out of 30 sample residents. Specifically, the facility failed to ensure dental services were offered to Resident #14. Findings include: I. Facility policy and procedure The Dental Services policy, undated, was provided by the nursing home administrator (NHA) on 1/16/25 at 4:44 p.m. It read in pertinent part, It is the policy of this facility to assist residents in obtaining routine (to the extent covered under the State plan) and emergency dental care. The dental needs of each resident are identified through the physical assessment and MDS (minimum data set) assessment processes, and are addressed in each resident's plan of care. Oral/dental status shall be documented according to assessment findings. Oral care and denture care shall be provided in accordance with identified needs and as specified in the plan of care. Referrals to dietician, speech therapist, physician, or dental provider shall be made as appropriate. For residents or resident representatives who do not wish to be referred for dental services: The physician shall be notified, the dietician shall be consulted to assess for any necessary change in diet and the resident's plan of care will be revised to reflect preferences. All actions and information regarding dental services, including any delays related to obtaining dental services, will be documented in the resident's medical record. II. Resident #14 A. Resident status Resident #14, age less than 65, was admitted on [DATE]. According to the January 2025 computerized physician's orders (CPO), diagnoses included spastic quadriplegic cerebral palsy (a condition that includes severe developmental delay, increased muscle tone and involuntary movements). The 10/4/24 minimum data set (MDS) assessment revealed the resident had short term and long term memory problems and had severely impaired cognition and decision making per staff assessment. He was dependent on staff for all care, including oral care. The MDS assessment did not indicate if the resident had any dental problems. B. Observation On 1/13/25 at 11:51 a.m., Resident #14 had a thick layer of white substance along his upper teeth and gum line. C. Record review The ancillary services care plan, revised 10/3/24, revealed a focus for ancillary services, which included dental needs. The goal was for visits to be reviewed quarterly. The intervention was for social services to monitor when Resident #14 was seen by ancillary providers in order to maintain compliance with regulations regarding frequency of ancillary visits ands. S social services was to notify ancillary providers if the resident needed to be seen prior to their visit. A review of the January 2025 CPO revealed the resident had a physician's order to receive dental consults and follow up as needed, ordered 7/26/23. Review of Residents #14's consent forms, revealed a signed ancillary consent form on 10/4/23 for audiology services only. -Review of Resident #14's electronic medical record (EMR) revealed the resident did not have a signed consent form for dental services. A social services progress note, dated 4/4/24, revealed Resident #14 agreed to ancillary services, including podiatry and dentistry. A dental referral to an outside facility for completing dental work under anesthesia had been requested and the facility was waiting on the resident's representative's approval. -However, there was no further documentation in Resident #14's electronic medical record (EMR) to indicate dental services or the referral had been discussed since 4/4/24. III. Staff interviews The social services director (SSD) was interviewed on 1/14/25 at 2:45 p.m. The SSD said she started in this position a month ago. The SSD said there was a facility dentist that came at least every other week and had a list of residents with specific needs. The SSD said the dentist did evaluate everyone. She said processes had changed since she took this position. She said she had completed an audit to see which residents needed ancillary services. She said all ancillary service providers, including dental, vision and audiology would now see every resident at the facility to start the process. She said needed consents were signed and the dentist came last Friday 1/10/25. -However there was no documentation that Resident #14 or his representative had been contacted regarding dental services. The SSD said she was surprised that there was no documentation in Resident #14's EMR about dental services. She said this resident was listed as needing ancillary services, so she was not sure why he had not been seen by a dentist in so long. The SSD said she put Resident #14 on the dentist's list for the coming week and that the dentist should know why the resident had not been seen recently. Licensed practical nurse (LPN) #5 was interviewed on 1/16/25 4:15 p.m. LPN #5 said she was not sure when the dentist came to the facility, but she knew it was often. She said if a resident had a new concern and the dentist was not in the facility, she wrote a progress note in the resident's EMR and called the resident's primary provider. She said the facility's providers were at the facility on Monday through Friday and also looked at the resident's teeth. She said she regularly cared for Resident #14 and there had been no concerns related to his teeth. She said his teeth were cleaned daily and as needed with a foam swab, oral moisturizer and water. She said for Resident #14, who could not swallow, oral swabs were preferred over toothbrushes. She said most of the certified nurse aides (CNA) and occupational therapists provided the resident with regular oral care because he was fully dependent on care. Regional director of clinical services (RDCS) #1 and the director of nursing (DON) were interviewed together on 1/16/25 at 4:43 p.m. RDCS #1 said that the standard was for residents to get oral care twice a day. RDCS #1 and the DON said there were guardianship concerns with Resident #14, so it was possible that someone did not want him to receive excessive treatments, but they were not certain. RDCS #1 said the resident's white coating along his gum line was calcium deposits, which happened when the teeth did not get regular scaling at the dentist's office. She said she did not think the resident would tolerate scaling. RDCS #1 said sometimes with residents who received enteral feedings (tube feedings) like Resident #14, staff did not remember that they needed dental care like the other residents. She said Resident #14 should have at least received dental screenings and thought the resident got lost in the shuffle after the facility changed ownership. She said there was a new system in place now to track such ancillary visits and that staff needed more education and teaching related to this.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure that the medical record was complete and accurate in keepin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure that the medical record was complete and accurate in keeping with accepted standards of practice for one (#63) of four residents reviewed for medical record accuracy out of 30 sample residents. Specifically, the facility failed to document Resident #63's toileting in an accurate and easy to understand manner. Findings include: I. Facility policy and procedure The Charting and Documentation policy, revised December 2022, was provided by regional director of clinical sciences (RDCS) #2 on 1/16/25 at 3:02 p.m. The policy revealed the services provided to the resident progress toward the care plan goals. Any notable changes in the resident's medical, physical, functional, or psychosocial condition observed by staff should be documented in the resident's medical record. The medical record was a format that facilitated communication between the interdisciplinary team. Documentation in the medical record might be entered electronically, manually on paper or a combination of both. The following information were examples of documentation that may be included in the resident medical record: objective observations, medications administered, treatments or services performed and changes in the resident's condition, if indicated. Entries included in the resident's clinical record should be made by licensed personnel such as registered nurses (RN), license practical nurses (LPN) and physicians/practitioners. To avoid confusion and promote consistency in charting and documentation of the resident's clinical record, only commonly used and understood abbreviations should be used. Documentation of procedures and treatments should include care-specific details, including items such as the date and time the procedure/treatment was provided, the name and title of the individual(s) who provided the care, the assessment data and/or any unusual findings obtained during the procedure/treatment, if applicable, whether the resident refused the procedure/treatment, notification of family, physician or other staff, if indicated and the signature and title of the individual documenting. I. Resident #63 A. Resident status Resident #63, age greater than age [AGE], was admitted on [DATE] and passed away at the facility on 12/8/24. According to the December 2024 computerized physician orders (CPO), diagnoses included dementia, chronic obstructive pulmonary disease, delusional disorder, cerebral infarct without residual deficits, anxiety, unsteadiness on feet and heart failure. The 11/20/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of six out of 15. The resident required a staff member to provide all of the effort for toileting. The resident did not provide any effort to complete the toileting activity or the resident required the assistance of two or more staff members for the resident to complete the activity. B. Record review Resident #63 had a physician's order to toilet the resident every two hours for prompted toileting, ordered on 4/22/24 at 4:00 p.m., and discontinued on 10/31/24 at 4:18 p.m. The order was documented on the resident's treatment administration record (TAR). -The physician's order did not specify how staff were to document the resident had promoted toileting. Resident #63's [NAME] (a patient care summary that provided nurses with a quick reference to a resident's key care information) received on 1/16/25 at 10:36 a.m., revealed staff was to toilet the resident as needed. A bedside commode was brought into the resident's room for toileting needs every two hours. Resident #63's TARs for August 2024, September 2024 and October 2024 were reviewed related to the physician's order for prompted toileting every two hours. The staff used the following notations (symbols) every two hours: N (no), Y (yes), NA (not applicable), + (plus), - (minus), 0 (zero), W (unknown delineation), WB (unknown delineation), D (unknown delineation), B (unknown delineation), R (unknown delineation), and P (unknown delineation). A care plan for Resident #63 being at risk for falls due to unawareness of safety needs, mobility deficit, and forgetfulness was revised on 12/9/24. The interventions included to anticipate the resident's needs. Staff were to supervise the resident at all times during toileting, and the resident was not to be left unattended in the bathroom. The resident would be provided a bedside commode after a physical therapy assessment and the resident was deemed able to use the commode. A care plan for Resident #63, who had a history of attempting to use the toilet outside of her toileting schedule was revised on 11/27/24. The interventions included the resident wore a tabbed brief for incontinence, staff were to follow the facility bowel protocol for bowel management and record bowel pattern movements each day. II. Staff interview The NHA, the director of nursing (DON), regional director of clinical services (RDCS) #1 and RDCS #2 were interviewed together on 1/15/25 at 5:30 p.m. Resident #63's TARs for August 2024, September 2024 and October 2024 were reviewed. The NHA, the DON, RDCS #1 and RDCS #2 agreed on the inconsistent methods (symbols) of staff documentation for the resident's toiling program every two hours. The DON said that the plus (+) symbol meant a bowel movement, the minus (-) symbol meant no bowel movement. However, the DON said she did not know the meaning of the other symbols the staff were documenting. The DON said Resident #63's physician's order did not tell the staff how to document the resident's toileting. The DON said the nurse that took the physician's order should have included in the physician's order how the staff should document the resident's toileting. The DON said, looking at the documentation for Resident #63's toileting program, she could not determine if the resident received toileting according to the physician's order due to the inconsistent methods (symbols) of documentation used by the staff.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to ensure a prompt resolution was provided to residents involved in group grievances. Specifically, the facility failed to provide a prompt ...

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Based on record review and interviews, the facility failed to ensure a prompt resolution was provided to residents involved in group grievances. Specifically, the facility failed to provide a prompt and effective resolution for resident council members who repeatedly voiced concerns over staff conduct. Findings include: I. Facility policy and procedure The Resident Council Meetings policy (no revision date), was provided by the nursing home administrator (NHA) on 1/16/25 at 6:23 p.m. It revealed in pertinent part, The facility shall act upon concerns and recommendations of the council, make attempts to accommodate recommendations to the extent practicable, and communicate its decisions to the council. The Resident and Family Grievances policy (no revision date), was provided by the NHA on 1/16/25 at 6:23 p.m. It revealed in pertinent part, A resident or family member may voice grievances with respect to care and treatment, the behavior of staff, and other concerns regarding their stay at the facility. Grievances may be voiced by a verbal or written complaint to a staff member or grievance official, or a verbal complaint during resident council meetings. The staff member receiving the grievance will record the nature and specifics of the grievance on the designated grievance form, or assist the resident or family member to complete the form. The staff will take any immediate actions needed to prevent further potential violations of any resident rights. All staff involved in the grievance investigation or resolution should make prompt efforts to resolve the grievance, which includes acknowledgment of the complaint/grievances and actively working toward a resolution. II. Resident group interview A group interview was conducted on 1/15/25 at 10:40 a.m. with seven residents (#46, #26, #23, #44, #59, #51 and #2) who were identified as alert and oriented through facility and assessment. All the residents said that the night shift staff was loud, slammed doors and were disrespectful. Resident #51 and Resident #59 said staff yelled at night. Resident #46, Resident #51 and Resident #59 said that staff slammed doors at night on purpose. Resident #46 and Resident #59 said staff were frequently on their phones at work. Resident #59 said many staff were rude. The residents said they did not feel the facility provided sufficient resolutions to their continued concerns about staff conduct. III. Resident council meeting notes Review of the 7/16/24 resident council meeting notes revealed residents had concerns that call lights were being ignored, facility certified nurse aides (CNA) were rude, gossiped about residents and that staff argued in the dining room where residents could hear. Review of the 8/13/24 resident council meeting notes revealed that residents felt nursing staff slammed doors on purpose, were disrespectful, turned around their name tags so residents could not report them and that staff lied to residents. The residents repeated concerns regarding staff arguments in the dining room. The 8/13/24 resident council meeting notes documented that problem employees had been replaced. -However, the 8/13/24 resident council meeting notes indicated the residents continued to have similar concerns about staff behavior from the 7/16/24 resident council meeting, despite staff being replaced. There was no resident council meeting held in September 2024 due to a corporate transition. There were no resident complaints documented about nursing staff at the October 2024 resident council meeting. Review of the 11/24/24 resident council meeting notes revealed the residents had concerns regarding CNAs and nurses entering residents' rooms while on their cellular phones and complaining about their jobs to residents. -There was no documentation in the 11/24/24 resident council meeting notes to indicate how the facility planned to address the concerns voiced at the 11/24/24 meeting. Review of the 12/30/24 resident council meeting notes revealed residents continued to have concerns of CNAs on their cellular phones while at work. There was documentation in the 12/30/24 resident council meeting notes which identified what staff needed to be educated on in regards to residents' call lights and cellular phone use at work, and that all staff would be educated. -However, the staff education was not scheduled until 1/22/25, over three weeks from the time the concerns were identified in the resident council meeting (see interview below). IV. Grievances There were no grievance forms provided by the facility for the resident concerns brought up in the 7/16/24, 8/13/24 or 11/24/24 resident council meetings. A group grievance was filed on 12/30/24 by the social services director (SSD). The grievance revealed ongoing complaints regarding staff conduct on the Summit unit of the facility. Resident council attendees complained of staff ignoring call lights and being rude when answering, ignoring phone calls at the nurse's station and being loud and disruptive at night, which made it hard for residents to sleep. The proposed resolution was to include all staff education on the residents' concerns, including the answering of phones at the nurses station, answering resident call lights and treating residents respectfully. Audits of call light and nurses station phones were going to be conducted. An interdisciplinary team (IDT) review of concerns would begin on 1/1/25 and an all-staff meeting was scheduled for 1/22/25. Resident #51 signed the proposed resolution on 12/31/24 and acknowledged that the concerns would take longer than a week to resolve. V. Staff interview The SSD was interviewed on 1/16/25 at 6:11 p.m. The SSD said all resident council complaints were discussed at the quality assurance and performance improvement (QAPI) committee meetings. She said that she filed group grievance forms when requested by the resident council. She said sometimes the resident council members did not want to file a formal grievance, so she said the residents' concerns might only be discussed in a QAPI meeting. She said the first few times that complaints about rude staff were voiced, education was completed with individual staff or larger in-services were held for multiple staff. The SSD said she investigated the specific staff that multiple residents repeatedly complained about, and those staff members had since been terminated. She said that resolution was satisfactory to the complainants. She said that the resident council had worked with her towards a resolution regarding continued complaints about rude staff, call light wait times and use of cell phones. She said the proposed resolution was the upcoming all-staff mandatory meeting, of which the residents approved. -However, residents voiced concerns related to staff conduct during the survey (see resident group interview above).
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure three (#32, #60, #50) of five residents revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure three (#32, #60, #50) of five residents reviewed for activities out of 30 sample residents received an ongoing program of activities designed to meet the needs and interests, and promote physical, medical and psychosocial well-being. Specifically, the facility failed to offer and provide a personalized activity program for Resident #32, Resident #60 and Resident #50. Findings include: I. Facility policy and procedure The Activities policy, revised 2024 (no specified month), was provided by regional director of clinical services (RDCS) #2 on 1/16/25 at 5:50 p.m. It read in pertinent part, Facility-sponsored group, individual, and independent activities were designed to meet the interests of each resident as well as support their physical, mental and psychosocial well-being. Activities encouraged both independence and interaction within the community. II. Resident #32 A. Resident status Resident #32, age [AGE], was admitted on [DATE]. According to the January 2025 computerized physician order (CPO), diagnoses included dementia, insomnia, psychotic disturbance, mood disturbance and anxiety. The 12/13/24 minimum data set (MDS) assessment revealed the resident was severely cognitively impaired with a brief interview (BIMS) score of zero out of 15. The assessment revealed the resident wandered four to six days during the seven-day assessment look-back period. The assessment revealed it was very important to the resident to listen to music she liked, to do her favorite activities, to go outside for fresh air when the weather was good and to participate in religious services and practices. The assessment revealed the resident did not refuse care. B. Resident's representative interview The resident's representative was interviewed on 1/13/25 at 10:50 a.m. The representative said she visited Resident #32 in December 2024. She said she was concerned the resident did not participate in activities. She said the resident wandered the secured unit frequently. She said the staff redirected the resident to take a nap during the daytime. She said she was concerned Resident #32 slept during the day because she did not participate in the facility's activities. C. Observations During a continuous observation on 1/14/25, beginning at 11:16 a.m. and ending at 2:26 p.m. the following was observed: From 11:16 a.m. to 11:39 a.m. Resident #32 wandered the secured unit hallways. At 11:39 a.m. an unidentified therapy aide walked the hallways with Resident #32. At 11:45 a.m. Resident #32 sat in a chair at a dining table. At 12:49 p.m. Resident #32 left her chair at the dining table and began wandering the secured unit hallways. No staff attempted to redirect the resident or engage her with any activities. At 1:23 p.m. certified nurse aide (CNA) #3 escorted the resident to her room, but did not engage her with any activities. At 1:37 p.m. activities assistant (AA) #1 and AA #2 started an activity called mellow music. Resident #32 was not encouraged by AA #1 or AA #2 to participate in the activity. During a continuous observation on 1/15/25, beginning at 8:52 a.m. and ending at 11:55 a.m. the following was observed: At 9:00 a.m. Resident #32 sat in a chair at a dining table in the dining area. At 9:11 a.m. Resident #32 left her chair and wandered the secured unit to her room. Staff did not offer to engage the resident in any activities. At 10:33 a.m. AA #1 and AA #2 started an exercise with two medium size inflatable balls. AA #1 and AA #2 engaged residents by tossing the ball back and forth. -However, AA #1 and AA #2 did not engage Resident #32 in the activity. At 11:23 a.m. Resident #32 walked into the dining area with licensed practical nurse (LPN) #3. LPN#3 told Resident #32 to follow her to a chair in front of a dining table so she could take her medications and get ready for lunch. Resident #32 remained in her chair until lunch was served. D. Record review The activities care plan, revised 3/28/24, revealed Resident #32 was independent and made her needs known to staff in her primary language of Vietnamese. The resident was Vietnamese speaking only. The resident liked to walk around the secured neighborhood, socialize with peers even if she could not understand them, listen to music, attend music therapy, social groups and gardens. The resident needed therapeutic one-on-visits to help with feelings of isolation, loneliness, and boredom related to unwillingness to participate in activities and to assist with cultural programming and opportunities. The goal was to participate in independent leisure activities, as well as one-on-one visits with staff. The resident would participate in group activities one to three times per week. Interventions include encouraging the resident to stay in the group for the duration of the time, providing clutter free spaces to walk safely throughout the secured unit, encouraging the resident to participate and socialize with peers, inviting the resident to actively participate in all activities she may enjoy and providing the resident with an activity calendar. -A review of Resident #32's electronic medical record (EMR) revealed no documentation that the resident had participated in leisure activities, one-on-one visits or group activities. -A request for Resident #32's paper activities participation record was made to the nursing home administrator (NHA) on 1/16/25 at 4:44 p.m. The NHA was unable to provide documentation of the resident's activity participation. III. Resident #60 A. Resident status Resident #60, age [AGE], was admitted on [DATE]. According to the January 2025 CPO, diagnoses included dementia, mood disturbance, psychotic disturbance, anxiety and major depressive disorder. The 12/27/24 MDS assessment revealed the resident was severely cognitively impaired with a BIMS score of one out of 15. The assessment revealed the resident did not reject care. The resident wandered one to three days during the seven-day assessment look-back period. The 9/26/24 MDS assessment documented the resident was rarely/never understood and family/significant other was not available, therefore the resident's preferences for customary routines and activities was not assessed. B. Observations During a continuous observation on 1/15/25, beginning at 8:52 a.m. and ending at 11:55 a.m. the following was observed: At 9:00 a.m. Resident #60 was sitting in a chair in the dining room. At 9:01 a.m. Resident #60 tried to stand. LPN #3 told LPN #4 to keep an eye on Resident #60 because she tried to stand. LPN #4 took the resident to her room but did not engage the resident in any activities. At 9:02 a.m. Resident #60 came out of her room and an unidentified dietary aide assisted the resident to sit in a chair in the dining area. At 9:12 a.m. Resident #60 got up from the chair and began to wander through the secured unit. Staff did not attempt to redirect the resident or engage the resident in any activities. At 10:18 a.m. CNA #4 redirected Resident #60 to sit down but did not provide the resident with any activities. At 10:33 a.m. AA #1 and AA #2 started an exercise with two medium size inflatable balls. AA #1 and AA #2 engaged residents by tossing the ball back and forth. -However, AA #1 and AA #2 did not engage Resident #60 in the activity and the resident continued to sit in the chair at the dining table. At 10:43 a.m. AA #1 said the exercise was over and she would turn on a movie. The television was on the south side of the room facing the north side. Resident #60 was on the south side of the room facing the north side. -No staff attempted to encourage Resident #60 to move to watch the movie. C. Record review The activities care plan, revised 11/20/24, revealed Resident #60 needed activities consistent with her abilities and interests. The resident enjoyed aroma therapy, music, sensory activities, socializing, and dancing. Interventions included assisting the resident to and from activity locations as needed, assisting with in-room activities as needed and room visits for socialization. -A review of Resident #60's EMR revealed no documentation that the resident had participated in leisure activities, one-on-one visits or group activities. -A request for Resident #60's paper activities participation record was made to the NHA on 1/16/25 at 4:44 p.m. The NHA was unable to provide documentation of the resident's activity participation. IV. Resident #50 A. Resident status Resident #50, age [AGE], was admitted on [DATE]. According to the January 2025 CPO, diagnoses included Alzheimer's disease, insomnia, unsteadiness on feet, a history of falling and cognitive communication deficit. The 12/27/24 MDS assessment revealed the resident was severely cognitively impaired with a BIMS score of two out of 15. The assessment revealed it was very important to the resident to listen to music he liked and somewhat important to have books, newspapers, and magazines to read, somewhat important to be around animals such as pets, somewhat important to do things with groups of people and somewhat important to do his favorite activities. B. Record review The activities care plan, revised 4/8/24, revealed Resident #50 was very friendly and liked to do arts and crafts, mostly making paper birds. He needed help to join group activities every day. The care plan goal was to participate in one to three activities of interest, including music groups, community meetings, trivia and game groups. Interventions included staff were to encourage and assist the resident in meeting and socializing with other residents and participating in all activities he may be interested in or would enjoy. -A review of Resident #50's EMR revealed no documentation that the resident had participated in leisure activities, one-on-one visits or group activities. -A request for Resident #50's paper activities participation record was made to the NHA on 1/16/25 at 4:44 p.m. The NHA was unable to provide documentation of the resident's activity participation. V. Staff interviews LPN #2 was interviewed on 1/16/25 at 12:24 p.m. LPN #2 said the activities director (AD) was responsible for carrying out the activities schedule. He said residents liked exercise activities and reading. He said he was not sure what activities Resident #50 liked to participate in. He said Resident #60 liked to participate in whatever activities were going on. He said Resident #32 liked to participate in music and karaoke activities and she liked to watch others participate in activities. LPN #2 said activities were important in the secured unit because the residents needed to be consistently engaged to distract the residents from negative thoughts. The AD was interviewed on 1/16/25 at 2:53 p.m. The AD said she was the social services director (SSD) and was filling in as the interim AD until a new AD was hired. She said the activities department was not staffed. She said the activities department was approved to have five activities staff members, including the AD, one assistant activities director, two full time activities assistants and one part time activities assistant. She said AA #1 was a CNA who transitioned to AA #1 in the past month. She said AA #2 started working at the facility on 1/13/25. The AD said if a resident participated in an activity, it was documented on a paper charting system. She said activities were determined based on the resident's preferences and their cognitive abilities. The AD said the current activities were based on the new hires abilities to conduct activities until they were trained. The NHA was interviewed on 1/16/25 at 6:46 p.m. The NHA said he was unable to provide accurate documentation on what activities were provided for Resident #32, Resident #60 and Resident #50. The NHA said he could not confirm if person-centered activities were provided for the residents.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

Based on observations and interviews, the facility failed to provide a safe, functional, sanitary and comfortable environment for residents, staff and the public. Specifically, the facility failed to ...

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Based on observations and interviews, the facility failed to provide a safe, functional, sanitary and comfortable environment for residents, staff and the public. Specifically, the facility failed to ensure the laundry room was free from multiple environmental concerns. Findings include: I. Observations An environmental tour of the facility was conducted on 1/16/25 at 9:15 a.m. The following observations were made: There was an area of wall damage at the bottom of the basement staircase on the left hand side. There was approximately two vertical feet of uncovered wall with exposed metal and a screw. Both were sharp to the touch. In the laundry room the following were observed: -There was damage to the sheetrock on the ceiling above and in front of the washing machine. It had fallen off the concrete above. The area was approximately four feet around. -There was chipped paint along the upper wall next to the washing machine. -There was a hole in the wall along the floor next to the laundry folding table. -The plastic floor trim near the laundry folding table was peeling. II. Staff interview The maintenance supervisor (MS) was interviewed on 1/16/25 at 10:30 a.m. The MS completed an environmental tour of the facility. He said there was damage to the sheetrock on the ceiling in front of the washing machine, chipped paint along the upper wall next to the washing machine, a hole in the wall along the floor next to the laundry folding table and the trim near the laundry folding table was peeling. The MS said the observed maintenance concerns had been present since he started in the position a few years ago. He said there were no work orders for the concerns, but the holes and wall damage along the stairwell were going to be repaired after the new washing machine was delivered. He said the extra space created at the bottom of the basement stairs and doorway was needed to accommodate the size of the machine. He said there was a signed proposal for the repairs to be done but he was not sure of the date that would occur. He said the repairs included tearing out the bottom three stairs and repairing the hole and entryway.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0940 (Tag F0940)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to develop, implement and maintain an effective training program for staff based on the facility assessment and resident population for four ...

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Based on record review and interviews, the facility failed to develop, implement and maintain an effective training program for staff based on the facility assessment and resident population for four of five certified nurse aides (CNA) reviewed. Specifically, the facility failed to: -Ensure CNA #5 and CNA #6 received training in abuse, dementia management, behavioral health management, infection control, communication, quality assurance and quality improvement (QAPI), compliance and ethics, and resident rights; and, -Ensure CNA #3 and CNA #4 received at least 12 hours of annual in-service training. Findings include: I. Record review A request for abuse, dementia management, behavioral health management, infection control, communication, QAPI, compliance and ethics and resident rights training was made on 1/14/25 for CNA #5 and CNA #6. CNA #5 was hired on 1/13/25. CNA #6 was hired on 1/12/25. -The facility was unable to provide documentation indicating CNA #5 and CNA #6 completed training for abuse, dementia management, behavioral health management, infection control, communication, QAPI, compliance and ethics and resident rights prior to providing direct care to residents independently. Record review of the daily schedule revealed CNA #5 worked in the secure unit on 1/13/25 from 2:00 p.m. to 10:00 p.m. Record review of the daily schedule reviewed CNA #6 worked in the secure unit on 1/12/25. A request for 12 hours of in-service training was made on 1/14/25 for CNA #3 and CNA #4. CNA #3 was hired on 2/1/23. -The facility was unable to provide documentation 12 hours of in-service training was completed in the past 12 months. CNA #4 was hired on 12/22/23. -The facility was unable to provide documentation 12 hours of in-service training was completed in the past 12 months. II. Staff interviews Regional director of clinical services (RDCS) #2 was interviewed on 1/16/25 at 10:52 a.m. She said CNA #5 and CNA #6 were hired through a staffing agency. She said the required training was requested by the staffing agency. The RDCS said the staffing agency did not require CNAs to complete any training abuse, dementia management, behavioral health management, infection control, communication, QAPI, compliance and ethics and resident rights. The nursing home administrator (NHA) and the director of nursing (DON) were interviewed together on 1/16/25 at 2:16 p.m. The DON said the facility held monthly staff meetings that included the CNAs. The DON said she could not confirm CNA #3 and CNA #4 had 12 hours of in-service training.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations and interviews the facility failed to store, prepare, distribute and serve food in a sanitary manner in the kitchen. Specifically, the facility failed to: -Ensure raw animal food...

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Based on observations and interviews the facility failed to store, prepare, distribute and serve food in a sanitary manner in the kitchen. Specifically, the facility failed to: -Ensure raw animal food was separated from ready to eat food; -Ensure expired food was discarded; and, -Ensure food was labeled and dated appropriately. Findings include: I. Failed to prevent food contamination The Colorado Retail Food Establishment Rules and Regulations, (3/16/24), retrieved on 1/21/25 read in pertinent part, Food shall be protected from cross contamination by separating raw animal food during storage, preparation, holding, and display from raw ready-to-eat food including fruits and vegetables. (Chapter 3-10) A. Observations On 1/12/25 at 2:14 p.m, the main kitchen walk-in refrigerator had a cardboard box with five plastic bags of raw chicken thighs on the middle shelf. The chicken thighs were stored next to individual milk cartons. The raw chicken thighs were above a cardboard box of oranges, above a cardboard box of onions and above a cardboard box of apples. B. Staff interviews and observations The dietary manager (DM) was interviewed during a walk through of the kitchen walk-in refrigerator on 1/13/25 at 3:27 p.m. The DM said the box of chicken thighs should be separated from the ready to eat food. The chicken thighs remained in the same location (see observations above). The DM moved the cardboard box of chicken thighs to a metal rolling cart in the middle of the walk-in refrigerator. The nursing home administrator (NHA) was interviewed on 1/16/25 at 6:18 p.m. The NHA said the raw chicken thighs should have been separated from the fruits and vegetables to prevent cross-contamination. He said the raw chicken thighs should have been placed on a metal tray in case the plastic bags had a leak to prevent chicken thigh juices from dripping onto other food stored in the walk-in refrigerator. II. Failed to ensure expired food was discarded A. Professional reference The Colorado Retail Food Establishment Rules and Regulations, (3/16/24), retrieved on 1/21/25 read in pertinent part, The day or date marked by the food establishment may not exceed a manufacturer's use-by-date if the manufacturer determined the use-by date based on food safety. (Chapter 3-25) B. Observations On 1/12/25 at 2:14 p.m., in the main kitchen walk-in refrigerator there was a square metal food storage container on the middle shelf on the left side of the refrigerator. The container was labeled with beef gravy, dated 1/2/25 and labeled with a use by date of 1/4/25. C. Staff interviews The DM was interviewed on 1/13/25 at 3:27 p.m. The DM said the facility labeling system was to include the date the food was prepared and the use by date. She said the gravy that was labeled with a date of 1/2/35 and use by date of 1/4/25 indicated the gravy was prepared on 1/2/25 and it needed to be discarded on 1/4/25. The NHA was interviewed on 1/16/25 at 6:18 p.m. He said he did not know how the kitchen labeling system worked. He said if the gravy was labeled to discard on 1/4/25, the gravy should have been discarded on 1/4/25. III. Failed to ensure food was labeled and dated A. Professional reference The Colorado Retail Food Establishment Rules and Regulations, (3/16/24), retrieved on 1/21/25 read in pertinent part, A date marking system that meets the criteria may include: Using a method approved by the Department for refrigerated, ready-to eat potentially hazardous food (time/temperature control for safety food) that is frequently rewrapped, such as lunch meat or a roast, or for which date marking is impractical, such as soft serve mix or milk in a dispensing machine; marking the date or day of preparation, with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises, sold, or discarded; marking the date or day the original container is opened in a food establishment, with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises, sold, or discarded or using calendar dates, days of the week, color-coded marks, or other effective marking methods, provided that the marking system is disclosed to the department upon request. (Chapter 3-29) B. Observation On 1/12/25 at 2:14 p.m., in the main kitchen walk-in refrigerator, there was a square metal food storage container that was on the middle shelf on the left side of the refrigerator. The container had 13 individual plastic containers with a pureed food in them. The containers were not labeled with a date and without a common name of the food. C. Staff interviews The DM was interviewed on 1/13/25 at 3:27 p.m. The DM said food items removed from the original packaging should be labeled with the name of the food, when it was opened and a use by date. She said she did not know why the food items were not labeled. The NHA was interviewed on 1/16/25 at 6:18 p.m. The NHA said food items removed from the original packaging should be labeled with the name of the food, when it was opened and a use by date.
Jan 2024 13 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure one (#18) out of 25 sample residents had the right to a dign...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure one (#18) out of 25 sample residents had the right to a dignified existence. Specifically, the facility failed to ensure facility staff respected Resident #18's right to refuse a shower and provide him dignity after a shower by ensuring he was not exposed to other residents on the unit by wrapping him in a see-through sheet. Findings include: I. Facility policy and procedure The Dignity policy and procedure, revised February 2021, was provided by the nursing home administrator (NHA) on 1/28/24 at 11:45 a.m. It revealed in pertinent part, Residents are treated with dignity and respect at all times. The facility culture supports dignity and respect for residents by honoring resident goals, choices, preferences, values and beliefs. Residents may exercise their rights without interference, coercion, discrimination or reprisal from any person or entity associated with this facility. When assisting with care, residents are supported in exercising their rights. For example, residents are: groomed as they wish to be groomed (hair styles, nails, facial hair); encouraged to attend the activities of their choice, including religious, political, civic, recreational, or social activities; encouraged to dress in clothing that they prefer; allowed to choose when to sleep, eat and conduct activities of daily living; and provided with a dignified dining experience. Staff promote, maintain and protect resident privacy, including bodily privacy during assistance with personal care and during treatment procedures. Staff are expected to treat cognitively impaired residents with dignity and sensitivity. II. Resident #18 A. Resident status Resident #18, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease, Parkinson's disease and insomnia. According to the 10/11/23 minimum data set (MDS) assessment, the resident had severe cognitive impairment with a brief interview for mental status score of two out of 15. The resident required moderate assistance of one person for all activities of daily living (ADLs). It indicated that the resident did not exhibit any behaviors during the assessment period. B. Observations During a continuous observation on 1/23/24, starting at 12:00 p.m. and ended at 12:30 p.m., Resident #18 was observed in his room. An unidentified certified nurse aide (CNA) assisted the resident from his room to the dining room to eat lunch. -At 12:05 p.m. Resident #18 told facility staff he was waiting to eat lunch. -At 12:07 p.m. the facility staff began serving lunch in the dining room. -At 12:10 p.m. CNA #2 approached Resident #18, grabbed his wheelchair and started to wheel him backwards. She did not communicate what she was doing to Resident #18. Resident #18 said, Stop, I want to eat lunch. CNA #2 told him he needed to take a shower. Resident #18 said he wanted to eat lunch and did not want to shower. CNA #2 continued, ignoring Resident #18's wishes and took him to the shower room. On the way to the shower room, Resident #18 repeatedly said he did not want to take a shower. -At 12:18 p.m. CNA #2 assisted Resident #18 out of the shower room on a shower chair. The shower room was located next to the dining room. The resident was wrapped in a see through white sheet and was exposed while being wheeled back to his room. Twelve residents were sitting in the dining room. III. Staff interviews CNA #1 was interviewed on 1/25/24 at 9:05 a.m. CNA #1 said all residents had the right to refuse care. CNA #1 said staff should respect a resident's wishes when they were refusing care instead of continuing and ignoring their choice. CNA #1 said residents should be covered with a non-transparent fabric when being assisted from the shower room on the shower chair. CNA #1 said it was important to ensure each resident was provided dignity and respect. Licensed practical nurse (LPN) #2 was interviewed on 1/25/24 at 9:30 a.m. LPN #2 said Resident #18 resided in the secured unit. She said residents who resided in the secured unit were still able to exercise their resident rights, which included the right to refuse. She said residents were able to choose to have care at a later time and the facility staff should respect their choices. LPN #2 said the shower chairs were not enclosed and had multiple openings. She said residents should be covered up by a non-transparent covering when being transported in the shower chair to their room to ensure the resident was provided with dignity and respect. The director of nursing (DON) was interviewed on 1/25/24 at 11:10 a.m. The DON said residents were able to exercise their resident rights which included refusing care. He said if a resident did not want to shower, the facility staff should allow the resident to refuse and approach them at a later time. The DON said residents should be provided dignity after a shower. He said if the resident was not dressed in the shower room, then the resident should be covered by blankets or sheets that were not transparent. The DON said Resident #18 should have been allowed to eat his lunch prior to being provided a shower. He said CNA #2 should have ensured Resident #18 was covered in a non-transparent covering prior to being wheeled from the shower room to ensure he was not exposed to other residents on the unit.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#27) of five residents reviewed for abuse out of 25 sa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#27) of five residents reviewed for abuse out of 25 sample residents were kept free from abuse. Specifically, the facility failed to: -Investigate and implement measures to protect Resident #27 from Resident #46 on 12/5/23; and, -Ensure Resident #27 was kept free from physical abuse by Resident #46 on 12/5/23 and 12/21/23. Findings include: I. Facility policy and procedure The Abuse and Neglect policy and procedure, revised March 2018, was provided by the nursing home administrator (NHA) on 1/22/24 at 10:00 a.m. It revealed in pertinent part, Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Willful, as used in the definition of abuse, means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. The physician and staff will help identify risk factors for abuse within the facility; for example, significant numbers of residents/patients with unmanaged problematic behavior; significant injuries in physically dependent individuals; problematic family relationships; issues related to staff knowledge and skill; or performance that might affect resident care. II. Incidents of physical abuse between Resident #27 and Resident #46 A. Resident #27 1. Resident status Resident #27, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included Alzheimer ' s disease, insomnia and major depression disorder. According to the 1/2/24 minimum data set (MDS) assessment, the resident had short and long term memory impairment and had severe impairment with daily decision making. The resident required maximum assistance for all activities of daily living. The resident used a wheelchair for mobility. It indicated the resident did not exhibit any behaviors during the assessment period. 2. Record review According to the comprehensive care plan, dated 12/4/23, Resident #27 was diagnosed with dementia and was cognitively impaired. The interventions included using yes or no questions to communicate with the resident and breaking up tasks one step at a time. It indicated that the resident required one-person assistance with bathing, bed mobility, dressing, eating, personal hygiene, toileting and transferring. It indicated that the resident could be resistant to care and if the resident was resistant, then approach the resident five to 10 minutes later. B. Resident #46 1. Resident status Resident #46, age [AGE], was admitted on [DATE]. According to the January 2024 CPO, diagnoses included dementia with behavioral disturbances. According to the 8/10/23 MDS assessment, the resident had short term and long term memory loss with moderate impairment in making decisions regarding tasks of daily life. The resident required supervision for all activities of daily living. It indicated that the resident did not exhibit any behaviors during the assessment period. 2. Record review According to the comprehensive care plan, dated 11/27/23, the resident had cognitive impairment and decreased psychosocial well-being due to the diagnosis of dementia.The interventions included anticipating the resident ' s needs and meeting them promptly; encouraging the resident with daily decision making regarding his routine; assessing coping strategies; and respecting the residents wishes as much as possible. The 9/12/23 nursing progress note documented Resident #46 pushed another resident out of his chair. It indicated Resident #46 was physically aggressive toward staff and other residents. C. Physical abuse between Resident #27 and Resident #46 The 12/5/23 nursing progress note documented that Resident #27 was found on the floor, in the prone (on his back) position at his bedroom door, being dragged across the floor by his roommate Resident #46. -There was no additional documentation regarding this incident found in the resident ' s medical record. -The facility failed to the State Agency and investigate the physical abuse. The 12/21/23 interdisciplinary team (IDT) progress note documented that Resident #46 was found holding onto Resident #27 arms. Resident #27 ' s son repeatedly asked Resident #46 to let go and had to get the nurse to assist. According to the abuse investigation, dated 12/20/23, Resident #46 grabbed onto Resident #27 ' s arm and would not let go, even after constant urging from Resident #27 ' s son. The nurse intervened, got Resident #46 to let go and separated the residents. Resident #27 was moved to a different room for his physical well-being and this was the second incident of physical aggression by Resident #46 toward Resident #27. IV. Staff interviews Registered nurse (RN) #1 was interviewed on 1/25/24 at 1:59 p.m. RN #1 said it was very important to ensure residents remained free from abuse. RN #1 said if she suspected abuse she would report it immediately to the director of nursing (DON) and an investigation would be initiated. RN #1 said there were several resident to resident altercations between Resident #27 and Resident #46. RN #1 said they moved Resident #27 to another room for his safety after the second resident to resident altercation on 12/20/23. The director of nursing (DON) was interviewed on 1/25/24 at 3:10 p.m. The DON said any suspicions of abuse need to be reported immediately and an investigation should be conducted. The DON said the incident that occurred between Resident #27 and Resident #46 should have been investigated as physical abuse. He said Resident #27 was moved for safety reasons after the second resident to resident altercation on 12/20/23. He said he considered both incidents between Resident #27 and Resident #46 physical abuse. He said he was unable to find documentation that an investigation had been conducted for the resident to resident altercation between Resident #27 and Resident #46.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0603 (Tag F0603)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to ensure one (#18) out of 25 sample residents were fr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to ensure one (#18) out of 25 sample residents were free from involuntary seclusion. Specifically, the facility failed to ensure Resident #18, who resided on the secured unit, had the required assessments and resident representative consent to justify such restrictions. Findings include: I. Facility policy and procedure The Wandering and Elopement policy and procedure, reviewed March 2019, was provided by the nursing home administrator (NHA) on 1/28/24 at 11:08 a.m. It revealed, in pertinent part, The facility will identify residents who are at risk of unsafe wandering and strive to prevent harm while maintaining the least restrictive environment for residents. II. Resident #18 status Resident #18, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease, Parkinson's disease and insomnia. According to the 10/11/23 minimum data set (MDS) assessment, the resident had severe cognitive impairment with a brief interview for mental status score of two out of 15. The resident required moderate assistance of one person for all activities of daily living (ADLs). It indicated that the resident did not exhibit any behaviors during the assessment period. The resident wandered one to three days during the assessment period. B. Resident representative and observations Resident #18's representative was interviewed on 1/22/24 at 2:40 p.m. The representative said when she toured the facility, she was not shown the secured unit. The representative said she would not have moved him into the facility if she had known Resident #18 would be placed in the secured unit. The representative said she never signed a consent and was not informed the resident would be placed into the secured unit until the day he moved in and he was already placed. She said she felt ignored regarding her concerns with the resident's placement. The representative said the secured unit looked like an institution and it was not an appropriate placement for Resident #18. The representative said Resident #18 never had a history of wandering or exit seeking behaviors. She said she did not understand the placement and the facility had not met with her to discuss it. During a continuous observation on 1/22/24, starting at 12:02 p.m. and ending at 3:12 p.m., Resident #18 did not wander or display any exit seeking behavior. The resident remained in his room except when he ate lunch and took a shower. The resident was in his wheelchair and staff assisted him to the dining room and into his room. The resident was not seen self propelling himself in the wheelchair. During a continuous observation on 1/23/24, starting at 10:30 a.m. and ending at 1:00 p.m., Resident #18 was observed lying in bed. -At 11:38 a.m. an unidentified certified nurse aide (CNA) assisted Resident #18 out of bed and into his wheelchair for lunch. -At 12:15 p.m. the resident was assisted back to his room. He remained in his room until the end of the observation. C. Record review The 10/6/23 elopement assessment documented the resident should be considered to be at risk for elopement if they score 10 or higher. Resident #18 scored a four out of 10, which indicated the resident was a low risk for elopement. It indicated that the resident was able to self-propel his wheelchair, however had no attempts of elopement. The 10/11/23 nursing progress note documented that the resident was wandering on the unit looking for his new room (recently admitted to the facility on [DATE], which was fivedays prior). He was provided redirection and entered his room. According to the secured unit placement care plan, initiated on 10/11/23, documented Resident #18 was placed in the secured unit due to a diagnosis of dementia. The interventions included providing the resident with activities; providing redirection for any exit seeking behaviors and if found out of the secured unit, staff will assist him back to the secured unit. It indicated that Resident #18 would be evaluated after 180 days to determine if the secured unit was still an appropriate placement for the resident. The 1/6/24 elopement assessment documented Resident #18 wandered aimlessly but had no attempts of elopement. It indicated the resident was at risk for elopement with a score of 10 out 10. The behaviors included that the resident wandered aimlessly. -However, the facility was unable to provide any documentation to support the resident had wandered at all since his admission to the facility, other than on 10/11/23, when he was newly admitted and looking for his room (which indicated purposeful, not aimless). A review of the resident's medical record did not reveal Resident #18 had a history of exit -seeking or wandering prior to his admission to the facility as was indicated in the admission elopement assessment conducted on 10/6/23. The facility was unable to provide documentation that the resident wandered aimlessly throughout the unit, therefore providing no documentation as to the appropriateness of the secured unit placement. -It did not reveal documentation that consent had been obtained from the resident's representative for the secured unit placement, as it was considered a restrictive environment. III. Staff interviews CNA #1 was interviewed on 1/25/24 at 9:05 a.m. CNA #1 said residents who resided in the secured unit were placed there because they had exit seeking behaviors. CNA #1 said since being at the facility, Resident #18 did not have any episodes of exit seeking or wandering since he was admitted to the facility. She said Resident #18 typically would not self-propel and required staff assistance. CNA #1 said Resident #18 spent most of his time in his room, in his bed. Licenced practical nurse (LPN) #2 was interviewed on 1/25/24 at 1:59 p.m. LPN #2 said residents placed in the secured unit should have an assessment completed prior to being placed and a cause to be there. She said the secured unit restricted the residents from freely moving throughout the facility. LPN #2 said Resident #18 did not exhibit exit seeking behaviors and did not wander. She said the resident did not walk and required assistance with mobility when he was in his wheelchair. The social worker (SW) was interviewed on 1/25/24 at 11:10 a.m The SW said she was not working in the facility when Resident #18 was admitted . She said residents who were placed in the secured unit typically had a diagnosis of dementia and had exit seeking behavior. She said an interdisciplinary (IDT) team determined if the secured unit was an appropriate placement for residents. She said the evaluation identified if a resident had previous exit seeking or wandering behaviors and was a current risk for elopement. The SW said it was important for the residents to be assessed because the secured unit took away the residents' right to move freely about the facility. The director of nursing (DON) was interviewed on 1/25/24 at 3:10 p.m. The DON said residents who were placed in the secured unit required an assessment and a justified reason for placement. He said the facility needed an outside consultant to determine if the resident should reside in a secured unit. He said the elopement assessments were not enough to place the resident in a secured unit. The DON said the resident would be placed in a secured unit for the residents' safety. He said some residents were immediately placed in a secured unit if they had a history of exit seeking behaviors. The DON said the representative or resident would need to sign the consent form before the resident was placed in a secured unit. The DON said the secured unit took away the right of a resident to move freely throughout the facility The DON said the facility did not obtain consent for Resident #18 prior to placing him in the secured unit. He said he would conduct an emergency care conference for Resident #18 to determine if the secured unit was an appropriate placement for the resident. He said he did not know Resident #18 had a history or was actively exit seeking or had any wandering behaviors. He said he was not sure why the resident was placed in the secured unit. The DON said the facility would perform an audit on all the residents who resided in the secured unit to ensure the appropriate assessments were completed and consent was obtained for their placement.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to report abuse to State Survey and Certification agency in accordanc...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to report abuse to State Survey and Certification agency in accordance with State law for one (#27) of six residents reviewed for abuse out of 25 sample residents. Specifically, the facility failed to report incidents of alleged abuse involving Resident #27 to the State Agency. Findings include: I. Facility policy and procedure The Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating policy and procedure, revised September 2022, was provided by the nursing home administrator (NHA) on 1/22/24 at 10:00 a.m. It revealed in pertinent part, All reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of resident property are reported to local, state, and federal agencies (as required by current regulations) and thoroughly investigated by facility management. Findings of all investigations are documented and reported. The administrator of the individual making the allegation immediately reports his or her suspicion to the following persons or agencies: the state licensing/certification agency responsible for surveying/licensing the facility. Immediately is defined as within two hours of an allegation involving abuse or result in serious bodily injury; or within 24 hours of an allegation that does not involve abuse or result in serious bodily injury. II. Resident #27 A. Resident status Resident #27, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease, insomnia and major depression disorder. According to the 1/2/24 minimum data set (MDS) assessment, the resident had severe cognitive impairment and was unable to complete a brief interview for mental status. The resident had short and long term memory loss. The resident was severely impaired with daily decision making. The resident needed maximum assistance for all activities of daily living. The resident used a wheelchair for mobility. The resident had no documented behaviors. B. Record review The 1/11/24 nursing progress notes documented that the resident's representative reported to the nurse that Resident #27 had a bruise on his left ear. The nurse documented there was a bruise to the resident's inner and outer ear. It indicated that the nurse would complete an incident report. -However, the facility was unable to provide documentation that an incident report had been completed and the cause of the bruising had been determined. The 1/13/24 weekly summary documented that Resident #27 had bruising on his left ear and scratches on his upper and mid vertebrae. -It did not indicate an incident report had been completed to determine the cause of the bruising or scratches on his upper and mid vertebrae. -The facility failed report the injuries of unknown origin to Resident #27 that were reported by the representative to the State Agency. Cross-reference F610 the facility failed to conduct an investigation regarding the injuries of unknown origin to Resident #27. IV. Staff interviews Registered nurse (RN) #1 was interviewed on 1/25/24 at 1:59 p.m. RN #1 said she was a mandatory reporter of all allegations of abuse. RN #1 said all suspicions of abuse should be reported to the director of nursing (DON). She said the DON and NHA were responsible for reporting to the State Agency. RN #1 said the bruising and scratches on Resident #27 should have been reported to the State Agency since they were injuries of an unknown origin. The DON was interviewed on 1/25/24 at 3:10 p.m. The DON said all allegations of abuse should be reported to the State Agency. He said all injuries of unknown origin should be reported to the State Agency. The DON said he was unable to find documentation regarding Resident #27's injuries of unknown origin were reported to the State Agency. He said it should have been reported.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to thoroughly investigate allegations of abuse involving one (#27) of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to thoroughly investigate allegations of abuse involving one (#27) of six residents reviewed for abuse out of 25 sample residents. Specifically, the facility failed to conduct an investigation of bruising and scratches (injuries of unknown origin) to Resident #27. Cross-reference F609 the facility failed to injuries of unknown origin to Resident #27 were reported to the State Agency. Findings include: I. Facility policy and procedure The Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating policy and procedure, revised September 2022, was provided by the nursing home administrator (NHA) on 1/22/24 at 10:00 a.m. It revealed, in pertinent part, All reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of resident property are reported to local, state, and federal agencies (as required by current regulations) and thoroughly investigated by facility management. Findings of all investigations are documented and reported. Upon receiving any allegations of abuse, neglect, exploitation, misappropriation of resident property or injury of unknown source, the administrator is responsible for determining what actions (if any) are needed for the protection of residents. All allegations are thoroughly investigated. The administrator initiates the investigations. Investigations may be assigned to an individual trained in reviewing, investigating and reporting such allegations. The administrator provides supporting documents and evidence related to the alleged incident to the individual in charge of the investigation. The individual conducting the investigation as a minimum: reviews the documentation and evidence; reviews the resident's medical record to determine the resident's physical and cognitive status at the time of the incident and since the incident; observes the alleged victim, including his or her interactions with staff and other residents; interviews the person reporting the incident; interviews any witnesses to the incident; interviews the resident or the resident's representative; interviews the staff members who have had contact with the resident during the period of the alleged incident; interviews the resident's roommate, family members and visitors; reviews all events leading up to the alleged incident; and documents the investigation completely and thoroughly. Within five business days of the incident, the administrator will provide a follow-up investigation report. The follow-up investigation report will provide sufficient information to describe the results of the investigation, and indicate any corrective actions taken if the allegation was verified. The follow-up investigation report will provide as much information as possible at the time of the submission of the report. The resident and/or representative are notified of the outcome immediately upon conclusion of the investigation. II. Resident #27 status Resident #27, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease, insomnia and major depression disorder. According to the 1/2/24 minimum data set (MDS) assessment, the resident had short and long term memory impairment and had severe impairment with daily decision making. The resident required maximum assistance for all activities of daily living. The resident used a wheelchair for mobility. It indicated that the resident did not exhibit any behaviors during the assessment period. III. Incident of Resident #27's injury of unknown origin The 1/11/24 nursing progress notes documented the resident's representative reported to the nurse that Resident #27 had a bruise on his left ear. The nurse assessed the resident and documented there was bruising to the resident's inner and outer ear. It indicated that the nurse would complete an incident report. -However, the facility was unable to provide documentation that an incident report had been completed and the cause of the bruising had been determined. The 1/13/24 weekly summary documented that Resident #27 had bruising on his left ear and scratches on his upper and mid vertebrae. -It did not indicate an incident report had been completed to determine the cause of the bruising or scratches on his upper and mid vertebrae. -The facility was unable to provide documentation that an incident report was completed and an investigation conducted to determine the cause of the injuries Resident #27 had sustained. IV. Staff interviews Registered nurse (RN) #1 was interviewed on 1/25/24 at 1:59 p.m. RN #1 said all allegations of abuse should be investigated. She said she was responsible to report any allegation of abuse to the director of nursing (DON), who would then begin the investigation. RN #1 said the bruising and scratches to Resident #27 should have been investigated as injuries of unknown origin. The DON was interviewed on 1/25/24 at 3:10 p.m. The DON said all allegations of abuse should be investigated immediately. He said injuries of unknown origin, like those sustained by Resident #27, required an investigation to determine the cause and rule out abuse. The DON said he was unable to find documentation an investigation for the injuries of unknown origin for Resident #27 had been conducted.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0685 (Tag F0685)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure proper treatment and assistive devices to maintain vision a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure proper treatment and assistive devices to maintain vision abilities for one (#50) resident of two residents reviewed for ancillary services out of 25 sample residents. Specifically, the facility failed to ensure Resident #50 was provided with an eye exam. Finding include: I. Facility policy and procedure The Care of Visually Impaired Resident policy, revised on March 2021, was received by the nursing home administrator (NHA) on 1/28/24 at 11:45 a.m. It revealed in pertinent part, Residents with visual impairment will be assisted with activities of daily living as appropriate. Assistive devices to maintain vision include glasses, contact lenses, magnifying lens and any other device used by the resident to assist with visual impairment. While it is not required that our facility provide devices to assist with vision, it is our responsibility to the resident and representatives in locating available resources (Medicare, Medicaid or local organizations), scheduling appointments and arranging transportation to obtain needed services. II. Resident #50 A. Resident status Resident #50, age under 65, was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), the diagnoses included complications of amputation stump and chronic obstructive pulmonary disease. The 11/9/23 minimum data set (MDS) assessment revealed the resident was moderately impaired cognition with a brief interview for mental status score of nine out of 15. He required substantial/maximal assistance with showering/bathing self and putting on/taking off footwear. He required partial/moderate assistance with upper and lower body dressing and personal hygiene. It indicated the resident had adequate vision. B. Resident interview Resident #50 was interviewed on 1/22/24 at 2:54 p.m. He said he had double vision. He said he wore glasses and they were broken. He said he asked to get his eyes checked and thought he had an eye exam in February 2023 but was not sure. C. Record review On 11/8/23 the physician orders documented the resident may have eye health and vision consult with follow up treatment as indicated. -Review of the medical record from November 2023 until January 2024 failed to show the resident was offered an eye exam. -There was no care plan for ancillary services or vision. III. Staff interviews Registered nurse (RN) #1 was interviewed on 1/24/24 at 3:38 p.m. She said she did not know the resident needed his eyes checked. She looked in the chart and did not see the resident on the list to be seen by the eye doctor. Certified nurse aide (CNA) #1 was interviewed on 1/25/24 at 9:40 a.m. She said the resident had not reported to her he wanted to be seen by the eye doctor. She said the nurses were responsible for doing an assessment. She said if the resident reported that something was wrong with their eyes she would notify the nurse. The social services director (SSD) was interviewed on 1/25/24 at 1:05 p.m. She said the eye doctor came to the facility once a month. She said services should be asked upon admission. She said if the resident needed an exam then he should have been seen. She said she did not know if the resident wanted his eyes checked or wore glasses. She said she would put him on the list to be seen. She said residents should be seen by the eye doctor at the recommendation of the provider.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#11 and #50) of two residents who entere...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#11 and #50) of two residents who entered the facility with limited mobility and range of motion received appropriate services and assistance to maintain or improve mobility with the maximum practicable independence unless a reduction in mobility was demonstrated as unavoidable out of 25 sample residents. Specifically, the facility failed to ensure: -Resident #11 received restorative services to prevent potential worsening of functional ability; and, -Ensure Resident #50 was provided with restorative services to help with mobility. Findings include: I. Facility policy and procedures The Resident Mobility and Range of Motion policy, revised July 2017, was provided by the nursing home administrator (NHA) on 1/28/24 at 11:45 a.m. It read in pertinent part, Resident will not experience an avoidable reduction in range of motion (ROM). Residents with limited range of motion will receive treatment and services to increase and/or prevent a further decrease in ROM. Residents with limited mobility will receive appropriate services, equipment and assistance to maintain or improve mobility unless reduction in mobility is unavoidable. The care plan will be developed by the interdisciplinary team based on the comprehensive assessment, and will be revised as needed. The care plan will include specific interventions, exercises and therapies to maintain, prevent avoidable decline in, and/or improve mobility and range of motion. Interventions may include therapies, the provision of necessary equipment, and/or exercises and will be based on professional standards of practice and be consistent with state laws and practice acts. The care plan will include the type, frequency, and duration of interventions, as well as measurable goals and objectives. The resident and representative will be included in determining these goals and objectives. Documentation of the resident's progress toward the goals and objectives will include attempts to address any changes or decline in the resident's condition or needs. II. Resident #11 A. Resident status Resident #11, age under 65, was initially admitted on [DATE] and readmitted on [DATE]. According to the January 2024 computerized physician orders (CPO), the diagnoses included quadriplegic cerebral palsy, hemiplegia (paralysis) affecting left nondominant side and hemiplegia affective right dominant side. The 10/13/23 minimum data set (MDS) assessment revealed the resident was severely cognitively impaired with a brief interview for mental status score of zero out of 15. He required total dependence two person transfer assistance with upper and lower extremities and all activities of daily living (ADLs). It documented occupation therapy, physical therapy and restorative nursing programs were coded at zero minutes. B. Observation On 1/22/24 at 12:34 p.m. Resident #11 was not wearing hand splints on both of his hands. Both of his hands were curled up in a ball making a fist. On 1/23/24 at 11:01 a.m. Resident #11 was lying on his back in bed and he had a cushion under his right elbow. He was not wearing hand splints on both of his hands. At 4:22 p.m. the resident was not wearing hand splints on both of his hands. Resident #11 was able to move his right arm up and down. His left arm was positioned next to his body. On 1/24/24 at 9:00 a.m. the resident was in his room lying down on his back. He had a pillow for his right arm and he was moving his arm all around. The resident was not wearing hand splints on both of his hands. His right hand was balled up in a fist. At 9:08 a.m. the resident was lying on his back in bed and his right arm was lying on his chest with his hand balled up in a fist. The resident was not wearing hand splints on both of his hands. At 9:12 a.m. the resident was moving his right arm from his chest and lifting his right arm in the air and then back down to the side of his body. C. Record review The range of motion care plan documented Resident #11 at risk for decline and/or complications with range of motion in joints, decreased mobility and movement, decreased muscle strength, decreased functional use of extremity, pain, deformity, contracture, and/or skin breakdown. Required a restorative nursing range of motion program to hands, lower extremities and upper extremities. Interventions included restorative nursing assistant (RNA) for passive range of motion (PROM) program bilateral upper extremities (BUE) and bilateral lower extremities (BLE), pre medicate, monitor oxygen (O2), and monitor pain demonstrated by facial expression six times a week as tolerated revised (12/28/23); RNA splinting and bracing program task: splinting/bracing program, bilateral upper extremities (BUE), resting hand splints, wearing schedule three hours three to six times a week, as tolerated, and monitor skin integrity initiated (12/28/23). The 1/10/24 restorative progress note documented the restorative program on hold until physical therapy could assess for evaluation. The 1/19/24 restorative progress note documented the restorative program on hold physical therapy working with the resident. D. Staff interviews The director of rehabilitation (DOR) was interviewed on 1/25/24 at 10:22 a.m. She said when the resident was admitted in July 2023 he was admitted for skilled therapy. She said back in July 2023 the resident was seen ten times over a period of three weeks. She said from 8/10/23 until 9/26/23 there were no therapy services provided. On 9/26/23 he was assessed by physical therapy and occupation therapy. From 9/26/23 until 11/2/23 he was seen three times a week. She said on 11/9/23 the splints were ordered for both of his hands. She said occupational therapy was working on splinting on his upper extremities, bed mobility and tolerance sitting in a Broda chair to get him out of bed. She said physical therapy was working on range of motion for both legs. She said the resident was discharged from physical therapy and occupational therapy on 12/6/23. She said on 12/6/23 the resident was discharged to a restorative program for splinting of upper and lower extremities. She said the resident went out to the hospital on [DATE] and came back on 12/28/23. She said the resident was assessed by occupational therapy on 12/28/23 and restorative care was restarted. She said on 1/19/24 the resident was reassessed by the therapy department as restorative lost one of his arm splints and a new one was ordered. -However, therapy did not assess him for three weeks after restorative was on hold (see interview below). The restorative nursing aide (RNA) was interviewed on 1/25/24 at 1:13 p.m. He said the RNAs were responsible for putting the splints on the resident. He said the resident's restorative program was placed on hold 12/28/23 because physical therapy was going to pick him up again. He said physical therapy wanted to create another program to fit his needs. The director of nursing (DON) was interviewed on 1/25/24 at 1:31 p.m. He said residents who had limited range of motion are referred to physical therapy and then discharged to restorative care. He said he did not know the resident's care had been placed on hold. He said he would have to follow up on it and find out what was going on. He said the resident not getting therapy was concerning and problematic. He said the resident was at risk for skin breakdown, atrophy (muscle weakness) and contractures. He said any staff member could apply the splints on the resident. Registered nurse (RN) #1 was interviewed on 1/25/24 at 4:00 p.m. She said she was not responsible for any range of motion care. She said the therapy department was responsible for putting the splints on residents. She said she had never seen restorative providing care to the resident. III. Resident #50 A. Resident status Resident #50, age under 65, was admitted on [DATE]. According to the January 2024 CPO, the diagnoses included complications of amputation stump and chronic obstructive pulmonary disease. The 11/9/23 MDS assessment revealed the resident was moderately impaired cognition with a brief interview for mental status score of nine out of 15. He required substantial/maximal assistance with showering/bathing self and putting on/taking off footwear. It documented the resident had lower extremity impairment on one side. It documented physical therapy and restorative nursing programs were coded at zero minutes. He required partial/moderate assistance with upper and lower body dressing and personal hygiene. B. Resident interview Resident #50 was interviewed on 1/22/24 at 3:02 p.m. He said he moved around slowly. He said he was not enrolled in therapy and would like to start therapy. He said therapy would help him to move around better. C. Observation On 1/24/24 at 11:26 a.m. the resident walked out of his room with his walker and was walking slow. He had small movements and had to stop to take a break to catch his breath. He had a black boot on his right foot and was walking on it. The resident walked into the dining room and sat at a table. D. Record review -Review of the comprehensive care plan revealed there was no care plan for range of motion. On 12/19/23 the rehabilitation screening documented referring to the restorative nursing program (RNP) per resident's request to ambulate further distances. On 12/21/23 the restorative nursing program referral documented resident would be provided with ambulation program for four to six weeks. -The note did not document how many times a week. E. Staff interview The DOR was interviewed on 1/25/24 at 11:00 a.m. She said any staff could make a recommendation for physical therapy. She said staff would need to put a request in the electronic medical record system k and it would flag her to see the resident. She said once she received an order the residents would then be screened. She said Resident #50 was screened for physical therapy on 12/9/23 and he was walking in a boot independently and completing all activities independently. She said the resident was referred to a restorative nursing program to help the resident with walking. She said on 12/21/23 restorative nursing referral was put in place for an ambulation program for range of motion strengthening both upper and lower extremities. The RNA was interviewed on 1/25/24 at 1:23 p.m. He said the resident was not receiving restorative programming. He said the resident had never been enrolled in the restorative program. He said he was not informed of the resident needing restorative programming. He said he did not think the resident needed it because he was independent and walking around. The DON was interviewed on 1/25/24 at 1:38 p.m. He said he did not know if the resident had a limited range of motion. He said physical therapy would need to evaluate the resident. He said he did not know how the referral process worked from physical therapy to restorative programming. CNA #2 was interviewed on 1/25/24 at 4:09 p.m. He said he knew there was a restorative team who provided services. He said if any of the residents needed restorative care they could get it. He said the resident could use restorative services so the resident could do more walking up and down the hallway. RN #1 was interviewed on 1/25/24 at 4:15 p.m. She said she did not know if restorative was working with Resident #50. She said the RNAs notified her when and who they were getting for services. She said she did not know what residents received restorative programming.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#13 and #53) of three out of 25 sample r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#13 and #53) of three out of 25 sample residents received adequate supervision to prevent accidents. Specifically failed to: -Implement effective fall interventions for Resident #13 and Resident #53; -Update care plan with new interventions for Resident #13 and Resident #53; and, -Implement current fall interventions and supervision requirements for Resident #13 and Resident #53. Findings include: I. Facility policy and procedure The Falls and Fall Risk Management policy and procedure, revised March 2018, was provided by the nursing home administrator (NHA) on 1/28/24 at 11:45 a.m. It revealed in pertinent part, Based on previous evaluations and current data, staff may identify interventions related to the resident's specific risks and causes in the attempt to reduce falls and minimize complications from falling. According to the MDS (minimum data set, assessment), a fall is defined as: Unintentionally coming to rest on the ground, floor, or other lower level, but not as a result of an overwhelming external force (a resident pushes another resident). An episode where a resident lost his/her balance and would have fallen, if not for another person or if he or she had not caught him/herself, is considered a fall. Resident centered fall prevention plans should be reviewed and revised as appropriate. Several possible interventions may be identified considering resident fall risks, and the staff may prioritize certain interventions based on the circumstances (to try one or a few at a time, rather than many at once). Implementing every possible fall prevention intervention at once may impede residents' mobility and independence. Fall-risk interventions should promote maximum resident freedom of movement and independence while balancing protecting the resident from falls. Medications associated with increased risks for falls may be identified and adjusted in consultation with the consultant pharmacist, nursing staff, and attending physician. If falling recurs despite initial interventions, staff may implement additional or different interventions. If interventions have been successful in preventing falls, such interventions should be continued, as appropriate. If the resident continues to fall, the situation should be reevaluated to determine whether it would be appropriate to continue or change current interventions. II. Resident #13 A. Resident status Resident #13, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included dementia without behavioral disturbances, heart failure and anoxic (lack of oxygen) brain damage. According to the 1/6/24 minimum data set (MDS) assessment, the resident had short term and long term memory loss with severe impairment in making decisions regarding tasks of daily life. The resident required maximum assistance with all activities of daily living (ADL). Prior to admission, the resident had not had a fall. The resident had two or more falls since admission. B. Observations On 1/23/24 at 11:07 a.m. Resident #13 was in his room. Resident #13 had a rickety piece of furniture with wheels in his hand. The piece of furniture was broken and had pieces of wood sticking up. It appeared to be a wooden walker. Resident #13 had a soiled brief in his hand. He was stumbling as he walked to the dining room. Five unidentified staff members were observed sitting in the dining room. After five minutes, certified nurse aide (CNA) #2 ran over to the resident, pulled his arm and directed him to his bedroom. CNA #2 took the piece of furniture and placed it back into the resident's room. CNA #2 entered over five resident rooms searching for Resident #13's front wheeled walker. C. Record review According to the fall investigation for fall on 12/28/23, the resident had an unwitnessed fall at 10:20 p.m. The resident was found on the prone (on his back) on the floor. The resident was newly admitted . Risk factors included the following: resident's diagnoses. The resident ambulates himself at times and has an unsteady gait. The resident has a history of falling at home. The interventions included prior interventions from hospice provider (not included on the fall care plan). The resident did use a front wheel walker. The resident refused neurological checks. There was no known injury. -There were no new interventions after the fall indicated on the fall investigation. The 12/28/23 nursing progress note documented Resident #13 had an unwitnessed fall. It indicated that the resident was confused and wanted to go home. According to the comprehensive fall care plan dated on 12/31/23 documented the resident was at risk for falling, he had altered balance while walking. Interventions included the following: staff should provide verbal reminders and cues to ask for assistance as needed. According to the fall risk assessment dated [DATE] documented the resident had a fall it did not explain the circumstance of the fall. According to the post fall review dated 12/31/23 documented the resident had wandering and verbally abusive behaviors. The resident ambulated with problems and with a device, he used a front wheel walker. According to a nurses note dated 12/31/23 documented the resident had an unwitnessed fall. The resident was not following directions and was unsteady on his feet with an unsteady gait and not compliant with using his walker. The resident walked towards the common bathroom and staff heard a boom. The resident was on the floor and said he hit his head against the wall. -There were no new interventions. -There was not a fall investigation done for this fall. According to the fall investigation dated 1/6/23 documented the resident had an unwitnessed fall. The resident was coming out of his room and was on the floor pulling himself to another resident's room. The resident was unable to communicate what happened. The resident was able to move all his upper and lower extremities and had no injuries. Risk factors were the resident refused care and was ambulating without assistance. Interventions were fall mat placed, removed when the resident stood up with unsteady gait. Offering the resident toileting when accepting. -The resident's fall care plan was not updated to include interventions. According to a nurses note dated 1/6/23 documented the resident was found on the floor pulling himself out of his room. The resident could not tell staff what had happened. According to the physical therapy after fall note dated 1/11/23 documented the following interventions should be considered medication review, toileting schedule and reminding and encouraged to use his walker. -The interventions were not in the resident's fall care plan. D. Staff interviews Certified nurse aide (CNA) #1 was interviewed on 1/25/24 at 9:05 a.m. CNA #1 said the resident was a fall risk. CNA #1 said residents who were at a fall risk have interventions located in the residents' tasks. CNA #1 said Resident #13 was a fall risk. CNA #1 said it was important to follow the residents' interventions and supervision protocols. CNA #1 said Resident #13 was a fall risk. CNA #1 said Resident #13 used a walker. CNA #13 said Resident #13 sometimes misplaced his walker. Licensed practical nurse (LPN) #2 was interviewed on 1/25/24 at 9:30 a.m. LPN #2 said residents who were at risk of falling have interventions staff should follow. LPN #2 said staff following supervision protocols lessen the likelihood of residents falling. LPN #2 said Resident #13 was at risk of falling. LPN #2 said staff should ensure Resident #13 had his walker. LPN #2 said the resident's walker should be near the resident at all times. LPN #2 said the piece of furniture that wheels should not be used as a walker. LPN #2 said she would remove it from the resident's room. The director of nursing (DON) was interviewed on 1/25/24 at 11:10 a.m. The DON said residents who were at risk of falling should have a care plan and interventions in place to prevent falls. The DON said new interventions should be put into place after every fall. He said the facility would want to try new interventions to prevent falls. The DON said Resident #13 was at risk for falling. He said the resident used a walker. He said there should be interventions put into place after Resident #13's falls. He said the resident should only use the walker for mobility. He said staff should know where the walker was. He said the facility staff should follow resident's assistance protocol. He said Resident #13 required supervision or touch supervision when walking. III. Resident #53 A. Resident status Resident #53, age [AGE], was admitted on [DATE]. According to the January 2024 CPO), diagnoses included dementia without behavioral disturbances, Parkinson's and anxiety disorder. According to the 1/24/24 MDS assessment, revealed the resident had severely impaired cognitive status and was unable to complete a brief interview for mental status. The resident had no documented behaviors. The resident used a wheelchair for mobility. The resident needed maximum assistance for all ADLs. He needed supervision or touch assistance for mobility. The resident did not use a wheelchair. Prior to admission, the resident had not had a fall. The resident had two or more falls since admission. -However, the resident used a wheelchair in the observations (see below). B. Observations and interviews On 1/22/24 at 11:30 a.m. the resident was in the dining room in his wheelchair. The resident attempted to stand up and LPN #3 asked him to stay seated and went back to his nurse station located on the other side of the room. The resident stood up and wobbled back and forth and nearly fell, the facility staff were not close to the resident. The staff had to be notified immediately since he nearly fell. LPN #3 said the resident could walk on his own and did not need assistance. The resident attempted to walk he was wobbly and nearly fell again. CNA #1 ran to help him and took him to his room. The resident's wheelchair did not have a non-slip pad on it. On 1/23/24 at 10:51 a.m. the resident was in the dining room in his wheelchair. The resident stood up and attempted to get into a recliner. The resident started to walk and the activities director (AD) asked the resident if he needed help. LPN #3 said the resident did not require assistance and the resident could walk independently. The AD left the room. The resident continued to walk on his own in the dining room. C. Record review According to the fall care plan initiated on 11/18/23, documented the following interventions Encourage to participate in activities that promote exercise, physical activity for strengthening and improved mobility. Evaluation of medications for side effects that may increase fall risk. Keep the bed in a low position with brakes locked. Keep the call light within reach. Keep personal items frequently used within reach. The following interventions were initiated on 12/1/23. Keep within a supervised view as much as possible. Provide verbal reminders/cues to ask for assistance as needed. Safety devices as ordered a non-slide pad placed on his wheelchair. According to the fall investigation on 11/18/23 documented the resident had an unwitnessed fall. The resident was found on the floor lying beside his wheelchair with his legs in another resident's room. No injuries were found at the time of the incident. -There were no new interventions. According to nurses not dated 11/18/23 documented the resident was found in another resident's room on the floor next to his wheelchair. The resident used a wheelchair for ambulation and was a high risk for falling. According to a post fall nurse note dated 11/18/23 documented the resident required hand on hand assistance to move from place-to-place. According to the fall investigation dated 11/21/23 documented the resident had a witnessed fall. The resident was sitting in the dining room in his wheelchair across from the nursing station and slide from his wheelchair to the floor. Recommendations were to confer with the rehabilitation department for recommendations. -There was no documentation from the rehabilitation department for recommendations. D. Staff interviews CNA #1 was interviewed on 1/25/24 at 9:05 a.m. CNA #1 said Resident #53 was a fall risk. She said Resident #53 would get out of his chair and he would try to walk but should use his wheelchair. She said he should have someone with him if he was walking to prevent him from falling. She said she was not sure what his interventions were to prevent him from falling. LPN #2 was interviewed on 1/25/24 at 9:30 a.m. LPN #2 said residents should have interventions in place if they are at risk for falling. She said the interventions for each resident were located in the resident's care plan. She said Resident #53 was at risk for falls. She said Resident #53 would attempt to get out of his chair and walk. She said staff should redirect him to use his wheelchair. She said Resident #53 needed assistance or supervision when he walked on the unit. The DON was interviewed on 1/25/24 at 11:10 a.m. The DON said when a resident was at risk for falling, the resident had supervision requirements that should be followed. The DON said it was important to follow supervision requirements to keep the resident safe and free from falls. The DON said Resident #53 was a fall risk. The DON said Resident #53 should be supervised when walking in the unit or redirected to his wheelchair.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0742 (Tag F0742)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and interviews, the facility failed to ensure residents diagnosed with a mental disorder or ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and interviews, the facility failed to ensure residents diagnosed with a mental disorder or psychosocial adjustment difficulty received appropriate treatment and services to attain and maintain the highest practicable mental and psychosocial wellbeing for one (#50) out of 25 sample residents. Specifically, the facility failed to provide an ongoing assessment as to whether care approaches were meeting the emotional and psychosocial needs for Resident #50. Findings include: I. Resident #50 A. Resident status Resident #50, age under 65, was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), the diagnoses included major depressive disorder and anxiety disorder. The 11/9/23 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status score of nine out of 15. No behaviors were indicated. A PHQ-9 (patient health questionnaire) was completed with a severity score of 13, indicating he had moderate depression. B. Resident interview Resident #50 was interviewed on 1/22/24 at 2:27 p.m. He said he was feeling sad and depressed. He said he had been feeling sad and depressed for months. He said most days he did not want to be around others and stayed in his room. Resident #50 was interviewed on 1/23/24 at 11:06 a.m. He said he did not say anything to staff about how he was feeling. He said nothing would be done if he reported to staff how he was feeling. He said he kept to himself. He said if he broke down and started crying it was because he was stressed out. He said he had been depressed his whole life and he just stayed out of the way. C. Record review -A review of the comprehensive care plan revealed there was no care plan initiated for the resident's psychosocial needs and for him taking antidepressant medication. -A review of the progress notes from November 2023 until January 2024 revealed there was no documentation about his mood. The January 2024 CPO revealed the following physician orders: -Sertraline HCl tablet 50 mg (milligrams) give one tablet by mouth one time a day for depression-ordered on 11/8/23; and, -Wellbutrin XL oral tablet extended release 24 hour (Bupropion HCl) give 450 mg by mouth one time a day for depression-ordered on 11/8/23. -Monitor for episodes/behavior of verbalization of sadness, self isolation two times a day for medication use-ordered on 11/8/23. -However, there was no tracking of what his behaviors were there was just a check mark in the resident's medication administration record (MAR). -In addition, the resident had not been reviewed for taking his antidepressant medication in their psych pharm meeting (see interview below). II. Staff interview Registered nurse (RN) #1 was interviewed on 1/24/24 at 3:11 p.m. She said she knew the resident had a diagnosis of depression and anxiety. She said the resident received medications once a day for depression and anxiety. She said she did not know if the medications were effective. She said she did not know if the resident received any other treatment for his depression and anxiety. Certified nurse aide (CNA) #1 was interviewed on 1/25/24 at 9:42 a.m. She said she did not know the resident had depression and anxiety. She said a couple of days ago he stayed in his room because he was not feeling good. She said if the resident needed anything he would use his call light and let staff know what he needed. She said if she saw a change in the resident's mood she would let the nurse know. The director of nursing (DON) was interviewed on 1/25/24 at 1:41 p.m. He said he was not aware of the resident being depressed. He said they had behavioral health services (BHS) that the resident could be referred to. He said he could speak to the resident's doctor to find out what kind of medications he needed. He was not aware the resident was prescribed medications to treat depression and anxiety. The DON said the care plan should be updated so staff know what kind of care to provide to the resident. He said any changes made to the care plan could be tasked to the CNAs and it would show up in their charting and they would have to sign off on it. He was not aware that there was no care plan for the resident. The DON said the interdisciplinary treatment team had not had a meeting in over a month. He said he had attended psych pharm meetings which consisted of the DON, nursing home administrator (NHA) and medical provider that met monthly. He said residents who were prescribed antidepressants or antipsychotic medications were flagged in the chart to be reviewed. He said Resident #50 had not been brought up in their psych pharm meeting.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record reviews and interviews, the facility failed to ensure one (#55) of six out of 25 sample residents w...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record reviews and interviews, the facility failed to ensure one (#55) of six out of 25 sample residents were as free from unnecessary drugs as possible. Specifically, the facility failed to ensure Resident #55's drug regimen prescribed was free from an excessive amount of Acetaminophen which exceeded the recommended daily consumption. Findings include: I. Resident #55 status Resident #55, age [AGE] was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included dementia, depression, aneurysm (ballooning and weakened area in artery) and high blood pressure. The 12/27/23 minimum data set (MDS) assessment revealed the resident had a moderate cognitive impairment with a brief interview for mental status (BIMS) score of 12 out of 15. He required physical set up assistance or supervision for eating, hygiene and dressing and was independent with mobility. II. Observation On 1/23/24 at 12:25 p.m., licensed practical nurse (LPN) #1 was observed administering Acetaminophen 650 milligrams (mg) to Resident #55. III. Record review The January 2024 CPO documented: -Acetaminophen 500 mg, two tablets by mouth as needed for pain (order started 11/7/23); and, -Acetaminophen 325 mg, scheduled two tablets by mouth three times a day for pain (order started on 12/13/23). -The orders did not specify that the total Acetaminophen milligram dose was not to exceed a specified amount in 24 hours (see pharmacist interview below). IV. Staff interviews The registered pharmacist (RPH) was interviewed on 1/23/24 at 1:45 p.m. She said the maximum acetaminophen amount per day depended on a resident's age and condition and the range could be from 3000 to 4000 mg per day. She said the way Resident #55's orders were written, he could have received more acetaminophen than he should (4950 mg per day). She said Resident #55 had not received higher than the recommended dose yet and she was going to ensure the orders were modified so the resident would not be able to receive more than he should each day. LPN #1 was interviewed on 1/23/24 at 1:50 p.m. She said a resident should not receive more than 3000 mg of Acetaminophen per day. The director of nursing (DON) was interviewed on 1/23/24 at 1:55 p.m. He said the resident should not receive more than 3000 mg of Acetaminophen per day. He said he was going to communicate with the RPH and was going to modify the orders so Resident #55 would not be able to receive too much Acetaminophen. -On 1/25/24 at 4:42 p.m. (two days later), the CPO had not been modified. The orders still reflected an ability for Resident #55 to receive up to 4950 mg of Acetaminophen in one day. The DON was interviewed on 1/25/24 at 4:50 p.m. He said he did not realize the Acetaminophen orders had not yet been modified and he was going to contact the physician to change the order so the resident could not receive too much Acetaminophen.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility failed to maintain a clean, comfortable and homelike environment for the resid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility failed to maintain a clean, comfortable and homelike environment for the residents on two of the two resident hallways and the secured unit. Specifically, the facility failed to ensure residents' rooms, bathrooms and shower rooms were odor free and received necessary repairs. Findings include: I. Facility policy and procedure The Homelike Environment policy, revised February 2021, was provided by the nursing home administrator (NHA) on 1/28/24 at 11:45 a.m. It revealed in pertinent part, Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible. The facility staff and management maximizes, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include: -clean, sanitary and orderly environment; -inviting colors and décor; and -pleasant, neutral scents. The facility and management minimizes, to the extent possible, the characteristics of the facility that reflect a depersonalized, institutional setting. These characteristics include: -institutional odors. II. Observations Observations conducted on 1/23/24 at 2:22 p.m. and 1/25/24 at 4:02 p.m. revealed the following: A. Individual resident rooms 1. room [ROOM NUMBER] the wall by the window was patched up and not repainted. 2. room [ROOM NUMBER] wall behind the dresser was patched up and not repainted. 3. room [ROOM NUMBER] the bathroom floor had water coming from the base of the toilet. The base of the toilet had brown matter around the screws and the toilet seat was missing. The bathroom had an odor of urine smell. 4. room [ROOM NUMBER] the wall by the window was peeling off, the bed next to the window the wall was scraped where the headboard was placed. Where the second bed was located the wall had paint chipped. 5. room [ROOM NUMBER] the bathroom floor was coming up, the base of the wall floor was patched up and not repainted. 6. room [ROOM NUMBER] the window ledge was chipped and broken and the metal rod was showing. The tile in the bathroom on the floor was missing. 7. room [ROOM NUMBER] before entering the room the wall outside was chipped off and needed to be repaired and repainted. 8. room [ROOM NUMBER] the room had an odor of urine smell, chipped paint on the walls by the beds and above the entrance doorway was a patched wall not repainted. The wall as you entered the room had a smear of brown matter on it by the foot of the bed. The bathroom toilet had rust around the toilet base and the bathroom walls were chipped. The toothbrushes in the cabinet were not labeled and placed side by side. 9. room [ROOM NUMBER] the outlet on the wall was chipped/broken and coming off the wall. 10. room [ROOM NUMBER] the walls were chipped and the curtain separating the beds had brown matter on it. B. Secured unit The dining room/activity room had an odor of urine smell and the disposable bins with dirty linen and soiled briefs were located in the hallway of the dining room/activity room. C. Showers Observation of one of the showers revealed tile missing on the shower wall, tile broken by the entrance of the door and a missing drawer from the sink. III. Environment tour and staff interview The environment tour was conducted on 1/24/24 at 4:25 p.m. with the nursing home administrator (NHA). Regarding all observations above, the NHA said the maintenance department should be doing tours of the facility every day. He said the maintenance department did not look at all the rooms. He said anyone could report repairs verbally to the maintenance or nursing staff could put an order in the electronic medical record system. He said he would have to find a way to move residents in order to paint the rooms. He said he was aware of some of the issues but was not aware of the concerns that were shown to him. He said renovations were ongoing. He said an air purifier was installed to help with the air in the secure unit. He said the disposable bins should not be left in the hallway by the dining room/activity room. He said staff could not prevent the residents from smearing things on the wall.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observations, record review and interviews, the facility failed to ensure proper storage of medications for the medication storage room and one of two medication storage carts. Specifically, ...

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Based on observations, record review and interviews, the facility failed to ensure proper storage of medications for the medication storage room and one of two medication storage carts. Specifically, the facility failed to: -Discard medication on the medication cart that had been discontinued; and, -Discard medications that have expired. Findings include: I. Facility policy and procedure The Storage of Medications policy, revised November, 2020, was provided by the nursing home administrator (NHA) on 1/28/24 at 11:45 a.m. The policy heading included, the facility stores all drugs and biologicals in a safe, secure and orderly manner. Discontinued, outdated or deteriorated drugs or biologicals are returned to the dispensing pharmacy or destroyed. II. Observations On 1/24/24 at 10:58 a.m. the medication storage cart was reviewed with licensed practical nurse (LPN) #1. The LPN picked up Tiotropium Bromide/Olodaterol (Stiolto) inhaler for Resident #19 which contained a label showing an opened date of 10/12/23. The LPN placed the inhaler back in the compartment of the medication cart. At 1:15 p.m., the medication storage room was reviewed with LPN #1. In the refrigerator, the following medications were expired: -One Bisacodyl 10 milligram (mg) rectal suppository, expired February 2023; -One Acetaminophen 650 mg rectal suppository, expired November 2023; and, -Four Acetaminophen 650 mg rectal suppositories, expired January 2023. III. Record review The physician orders for Resident #19 revealed the Stiolto inhaler was discontinued on 11/14/23. IV. Staff interviews LPN #1 was interviewed on 1/24/24 at 1:25 p.m. She said she would discard the expired medications from the refrigerator. She said expired medications should not be given because they would not work as effectively. LPN #1 was interviewed on 1/24/24 at 4:30 p.m. She said she discarded Resident #19's Stiolto inhaler after learning it had been discontinued a few months ago. The director of nursing (DON) was interviewed on 1/25/24 at 9:35 a.m. He said expired medications found in the refrigerator should be discarded. He said the pharmacy did a facility audit for expired medications three weeks ago. He said the medication was to be removed from the medication cart on the same day it was discontinued.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

Based on record review and interviews the facility failed to have a system for identifying deviations in performance and adverse events, and develop and implement appropriate quality assurance and per...

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Based on record review and interviews the facility failed to have a system for identifying deviations in performance and adverse events, and develop and implement appropriate quality assurance and performance improvement (QA/QAPI) plans of action to correct identified quality deficiencies. Specifically, the QAPI program committee failed to identify failures within their performance improvement plans for repeat deficiencies cited and make the necessary changes to ensure the plan was effective. Findings include: I. Facility policy and procedure The Quality Assessment and Assurance Committee policy and procedure, revised January 2018, was provided by the nursing home administrator (NHA) on 1/22/24 at 2:00 p.m. It revealed, in pertinent part, Purpose: to evaluate facility quality indicators, identify quality issues, develop corrective action plans and evaluate any action plans for continuous quality improvement. Any concerns, trends or clusters identified should be listed on the QA Concerns List. Document the concern, goal and approaches and interventions to correct the concern on the QA Concern Action Plan. Review monthly any ongoing concerns until resolved. Develop new interventions as needed. II. Cross-reference citations Cross-reference F600: the facility failed to prevent physical abuse from Resident #46 to Resident #27. Cross reference F603: the facility failed to ensure Resident #18, who resided on the secured unit, had the required assessments and resident representative consent to justify such restrictions. Cross-reference F609: the facility failed to report an injury of unknown origin, bruising and scratches, on Resident #27 to the State Agency . Cross-reference F610: the facility failed to conduct an investigation to rule out abuse for injuries of unknown origin bruising and scratches on Resident #27. Cross-reference F688: the facility failed to have a restorative program for Resident #11 and Resident #50. III. Staff interviews The NHA, the director of nursing (DON) and the regional clinical consultant (RCC) were interviewed on 1/25/24 at 5:30 p.m. The NHA said the QAPI meetings were held monthly. He said he, the DON, the infection preventionist (IP), the social services, the dietary manager, the pharmacist and other members of the interdisciplinary team attended the meeting. He said each department presented a scheduled set of reports at each meeting and the facility attempted to identify the issues throughout the facility and discover trends. The NHA said if new areas of concern were identified, performance improvement plans (PIP) would be developed and discussed during the next QAPI meeting. The NHA said the facility was unaware their PIPs were not effective. He said the facility had not identified ongoing concerns for deficiencies cited during abbreviated surveys and a lack of effectiveness in the implementation in their PIPs. He said the facility lacked an effective performance improvement plan for the area of preventing abuse, reporting abuse, investigating abuse, ensuring appropriate placement of residents in the secured unit and an effective restorative program. He said the facility had a significant amount of turnover in recent months. He said the facility management failed to identify the roles of each staff member and put a different staff member into that role to ensure the facility maintained effective systems.
Oct 2023 6 deficiencies 3 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#3) of two residents reviewed for abuse out of seven s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#3) of two residents reviewed for abuse out of seven sample residents was free from resident-to-resident abuse. Residents #3 and #6, both severely cognitively impaired, were roommates as of 7/18/23, the date of Resident #3's admission to the facility. Resident #6 had a documented history of resident-to-resident physical and verbal aggression toward staff and other residents, including on 7/25/23 with Resident#3 for talking in his sleep. Despite staff knowing Resident #6's history of resident-to-resident altercations, including against Resident #3 on 7/25/23, staff failed to monitor and develop effective interventions to protect Resident #3 from Resident #6's further abuse. On 8/24/23 at 6:45 a.m., Resident #3 was discovered in his bed with blood on the sheets, with lacerations to his right leg, left thigh, and left hand, and bruising around his right eye. Resident #6 said he hit Resident #3 because he was disturbing his sleep. Resident #3 said that he was beaten up. Findings include: I. Facility policy The Abuse, Neglect, Exploitation, or Misappropriation Reporting and Investigating policy, revised September 2022, provided by the director of nursing (DON) on 10/12/23 at 6:00 p.m. read in pertinent part: All reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of resident property are reported to local, state and federal agencies (as required by current regulations) and thoroughly investigated by facility management. Findings of all investigations are documented and reported. The physician and staff will help identify risk factors for abuse within the facility; for example, significant numbers of residents/patients with unmanaged problematic behavior; significant injuries in physically dependent individuals; problematic family relationships; issues related to staff knowledge and skill; or performance that might affect resident care. The facility management and staff will institute measures to address the needs of residents and minimize the possibility of abuse and neglect. The physician will order measures required to address the consequences of an abuse situation, such as psychological evaluation or suturing of a laceration. The physician and staff will address appropriately causes of problematic resident behavior where possible, such as mania, psychosis, and medication side effects. The staff and physician will monitor individuals who have been abused to address any issues regarding their medical condition, mood, and function. The medical director will advise facility management and staff about ways to ensure that basic medical, functional, and psychosocial needs are being met and that potentially preventable or treatable conditions affecting function and quality of life are addressed appropriately. The physician will advise the facility and help review and address abuse and neglect issues as part of the quality assurance process. II. Resident #3 and #6 According to the weekly summary note completed the evening of 7/18/23, Residents #3 and #6 were roommates as of 7/18/23, Resident #3's admission. A. Resident #3 Resident #3, age [AGE], was admitted on [DATE]. According to the October 2023 computerized physician orders (CPO), diagnoses included Alzheimer's disease, dementia, deafness, blindness, and type 2 diabetes. According to the 7/25/23 minimum data (MDS) assessment, the resident had a severe cognitive impairment with a brief interview for mental status (BIMS) score of six out of 15. The resident required extensive assistance with personal hygiene, eating, dressing, toileting, and transferring. According to physician orders, the resident was on daily antipsychotic and antidepressant medications. The resident's comprehensive care plan, revised in August 2023, identified the resident required placement in the secure unit due to his dementia. The care goal documented the resident would be kept safe. Interventions included removing the resident to a calm environment when conflict arose. A review of Resident #3's record revealed he did not have a history of aggressive behaviors. B. Resident #6 Resident #6, age [AGE], was admitted on [DATE]. According to the August 2023 CPO, diagnoses included severe dementia with psychotic disturbances and type 2 diabetes mellitus. The weekly summary notes dated 7/1/23 identified the resident as independent with bed mobility, transferring, and dressing. A review of physician orders revealed the resident was prescribed daily antipsychotic medications but according to the medication administration record, he often refused them. 1. Information on resident status on admission According to the progress notes dated 6/27/23, the resident was on close monitoring upon admission due to consistently refusing necessary psychiatric medications (such as Haldol and Zyprexa) while in the hospital, elopement risk and behaviors well known to the physician group from his previous residence at a skilled nursing facility which he eloped from. A skilled nursing facility tuck in note dated 6/29/23, identified the resident as not being able to answer most questions due to his cognition and severe expressive aphasia. He was able to move all extremities. It was also noted that if the resident had significant behaviors or psychosis and continued to refuse medications they could consider monthly intramuscular (IM) Invega. 2. Information on resident behaviors and need for frequent 15-minute monitoring after admission and other interventions a. Nurse's notes On 7/3/23, a nurse's note revealed the resident was on monitoring and 15-minute checks for a behavior - going close to another resident and touching them. On 7/4/23, the behavior was identified again in a nurse's note and the resident was redirected. On 7/5/23, the resident remained on 15-minute checks for behaviors. On 7/6/23, a nurse's note documented that Resident #6 was agitated with another resident and was redirected back to his room where he remained. On 7/6/23, a nurse's note documented that Resident #6 was touching another resident on the shoulder. He was redirected effectively. On 7/7/23 and 7/8/23, Resident #6 remained on 15-minute checks for behaviors. On 7/8/23, an alert nurse's note documented the resident became aggressive and combative toward staff when the nurse attempted to provide medication to the resident. On 7/9/23, a nurse's note documented the hospital reported combative behavior towards staff at the hospital which required them to call security to restrain the resident on the stretcher. He continued on 15-minute checks upon return from the hospital. On 7/25/23, a psychiatric follow-up note identified Resident #6 had a severe cognitive impairment with a brief interview for mental status (BIMS) score of two out of 15. Resident #6 remained on 15-minute checks from 7/10/23 through 8/24/24 when he was removed from the memory care unit and placed on one-to-one observations in a private room following an altercation with Resident #3 (see below). b. A psychiatric evaluation dated 7/6/23 documented that staff reported Resident #6 had assaulted staff with no clear antecedent although there was not any other documentation found confirming these behaviors. c. The resident's comprehensive care plan, created on 7/5/23, identified the resident as having the potential to be physically aggressive and a behavior problem of unprovoked aggression toward other residents related to dementia. The care plan was revised on 7/9/23 and documented a care focus for physically aggressive behaviors toward others. The goal of the focus was that Resident #6 would verbalize understanding of the need to control physically aggressive behavior and fewer episodes of unprovoked aggression. Interventions for managing aggressive behaviors included: -Administer medications as ordered. Monitor/document for side effects and effectiveness. -Analyze times of day, places, circumstances, triggers, and what de-escalates behavior and document the behavior. -Provide physical and verbal cues to alleviate anxiety; give positive feedback, assist verbalization of source of agitation, assist to set goals for more pleasant behavior, encourage seeking out of staff members when agitated. -If reasonable, discuss (Resident #6's) behavior. Explain/reinforce why behavior is inappropriate and/or unacceptable to the resident. -Intervene as necessary to protect the rights and safety of others. Approach/speak in a calm manner. Divert attention. Remove from situation and take to alternate location as needed. There were not any changes made to the care plan after the 7/25/23 occurrence. III. Failure to protect Resident #3 from Resident 6's physical abuse. A. In addition to documentation in the nurse's notes above, a review of Resident #6's progress notes revealed the following documentation of aggressive behavior toward other residents: -On 7/8/23, Resident #6 came to the nursing station complaining about abdominal pain. The provider gave the order for Omeprazole 20mg stat but the resident (threw) the medication away, becoming combative and aggressive and wanting to go to the hospital. The resident was also combative at the hospital and had to have security hold him down on the stretcher. -On 7/25/23, Resident #6 screamed very loud and was yelling at his roommate (Resident #3) who was sleep-talking. Resident #6 was moved to another room for safety. At this time, Resident #6 was on one-to-one monitoring. -On 7/28/23, Resident #6 became angry while trying to talk to another resident and poked him in the eye. The victim said, He punched me. The victim's left side cheek had a small cut and was bleeding. The nurse separated the residents. See the resident's care plan above; there was no evidence the care plan was revised after the above incidents. B. Second resident-to-resident altercation 8/24/23 between Resident #3 and Resident #6 Despite knowledge of Resident #6's aggressive behaviors, including toward his roommate, Resident #3, on 7/25/23 (see above), the facility failed to effectively monitor Resident #6 and take steps to protect Resident #3 from Resident #6's abuse. The reported precipitating event for Resident #6's abuse toward Resident #3 on 8/24/23 was similar to that on 7/25/23. Specifically: 1. A progress note in Resident #6's record read that on 8/24/23, Resident #6 was the aggressor in a physical altercation with his roommate, Resident #3. Resident #6 said Resident #3 was being loud and yelling out throughout the night and it disturbed his sleep so he hit him. Resident #6 was moved to a different neighborhood and room in the facility for safety and per protocol. He was started on one-to-one care for safety. Police were notified and they came to the facility to investigate the incident. 2. A review of the incident note at 9:16 a.m. on 8/24/23 revealed that on 8/24/23 at 6:45 a.m., nursing staff was called to the room of Resident #3. It was discovered that Resident #3 had blood-stained bed sheets, lacerations to his right leg, left thigh, and left hand, and bruising to his right eye. Resident #6 confirmed he assaulted Resident #3 because he was disturbing his sleep. Resident #3 confirmed that he was beaten up. The nurse assessed and examined Resident #3 and treated his injuries before sending Resident #3 to the hospital for further evaluation. A nursing assessment of Resident #3's injuries revealed Resident #3's injuries were measured on the right leg at 19 centimeters (cm) long, left thigh at 2.5 cm, and left hand at 2 cm. Resident #6 was placed on one-to-one monitoring (added to his care plan on 8/24/23), sent to the hospital for further evaluation, and did not return to the facility. 3. The facility investigation dated 8/24/23 confirmed that Resident #6 expressed anger towards Resident #3 for disturbing his sleep; Resident #3 presented with several observable signs of injury upon assessment and his bed sheets were stained with blood; Resident #3 said he was beaten up. V. Staff interviews On 10/12/23 at 1:32 p.m., certified nurse aide (CNA) #3 was interviewed. She said that all staff are responsible for separating residents involved in altercations and do their best to prevent altercations when possible. She said they redirect the residents and report the incidents to their supervisor so they could start the investigation. On 10/12/23 at 1:40 p.m., registered nurse (RN) #2 was interviewed. She said she would separate residents, redirect them, and then report the incident to her supervisor when residents were involved in altercations. She was not aware of the investigation process and was not at the facility when the resident-to-resident altercation between Residents #6 and #3 occurred. The director of nursing (DON) and the chief operations officer (COO) were interviewed on 10/12/23 at 4:00 p.m. The DON said there had been multiple occurrences with Resident #6 and he was discharged from the facility due to his behaviors. Neither the DON nor the COO articulated steps that had been taken since the 7/25/23 event to protect his roommate, Resident #3.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to provide the necessary treatment and services to pre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to provide the necessary treatment and services to prevent pressure injuries from occurring and worsening for one (#1) of three out of seven sample residents. Specifically, a staff interview revealed that on 10/5/23, she notified a nurse that Resident #1 had a small open area on her coccyx. The facility failed to ensure the resident's skin breakdown was comprehensively assessed and had a physician-ordered treatment in place until 10/9/23, four days after the pressure injury was identified. The wound physician's assessment on 10/9/23 revealed an unstageable pressure injury to the coccyx with obscured full-thickness skin and tissue loss. The facility further failed to ensure ongoing care for the pressure injury and take steps to prevent the development of additional injuries through the development of person-centered interventions in her care plan. Findings include: I. Facility policy and procedure The Pressure Ulcers/Skin Breakdown policy and procedure, revised April 2018, was provided by the director of nursing (DON) on 10/18/23 at 8:00 a.m. It revealed, in pertinent part, The nursing staff should assess and document an individual's significant risk factors for developing pressure ulcers; for example, immobility, recent weight loss, and a history of pressure ulcer (s). If a skin issue is noted, the nurse should describe and document/report the following: anatomical location, stage, size (length, width, depth), sinus tracts, undermining, presence of exudate or drainage, necrotic tissue (slough/eschar), granulation and epithelial tissue and the skin surrounding the ulcer. The physician should order pertinent wound treatments, including pressure reduction surfaces, wound cleansing and debridement approaches, dressings and application of topical agents. II. Resident #1 status Resident #1, age [AGE], was admitted on [DATE]. According to the October 2023 computerized physician orders (CPO), the diagnoses included cerebral infarction due to thrombosis of the right middle cerebral artery, expressive language disorder, hemiplegia affecting the left non-dominant side, urinary incontinence, dementia without behavioral disturbance, and pain. The admission assessment, dated 6/21/23, revealed the resident's skin was intact and the 6/21/23 Braden scale for predicting pressure sore risk indicated the resident was at moderate risk for developing pressure injuries. The 7/14/23 minimum data set (MDS) assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 12 out of 15. It indicated the resident was usually understood in expressing her ideas and wants and usually understood verbal content. It indicated she required extensive assistance of two people with bed mobility, dressing, toileting, and personal hygiene, extensive assistance of one person with eating, and total assistance of two people for transfers. It further indicated the resident was at risk for developing pressure injuries. It indicated the resident did not have any current pressure injuries. A. Observations 1. 10/11/23 On 10/11/23 at 9:15 a.m. Resident #1 was observed lying in bed, supine, with her arms folded at her chest and covered with a blanket. The head of the bed was raised at a 30 degree angle. A video device was observed on the over-bed table, facing the resident. -At 11:15 a.m. the resident was observed lying in bed in the same position, asleep. -At 12:30 p.m. the resident was observed lying in bed in the same position. Her head was positioned downward and she was awake. She said hi but was only able to answer yes or no questions. -At 1:15 p.m. the resident was lying in bed in the same position. Her lunch meal had been delivered and placed on the nightstand. -At 2:40 p.m. the resident was lying in the same position, with her head down and arms folded across her chest. -At 4:02 p.m. the resident was lying in bed, supine, awake, with her head down and her arms folded across her chest. The resident's daughter was sitting in a chair, near the resident's bed, giving her a drink. 2. 10/12/23 On 10/12/23 at 11:45 a.m., Resident #1's coccyx was observed with licensed practical nurse (LPN) #1. An ABD (abdominal) pad was observed on her coccyx with tape down two sides, dated 10/12/23. Removal of the ABD pad revealed a wound on the coccyx, larger in size than a quarter, covered with yellow and white exudate. The surrounding area was pink. B. Resident representative interview The resident's representative was interviewed on 10/11/23 at 4:02 p.m. She said that she was concerned about the resident's skin. She said she had a device in the resident's room that was able to show her video of her mother when she called. She said it was on the over-bed table and pointed at her mom's face so she could check in on her throughout the day. She said the resident usually remained in the same position throughout the day and was not repositioned. She said she was aware her mother was on hospice support, but she was concerned that by not repositioning the resident, her skin would continue to breakdown. The resident representative was interviewed again on 10/12/23 at 12:30 p.m. She said she received a voicemail on 10/5/23 at 10:33 a.m. from the nurse at the facility telling her the resident had a newly discovered skin concern to the coccyx. During the interview, the resident's representative played the message on her phone. It indicated the date and time (10/5/23 at 10:33 a.m.) and reported that the resident had a newly identified skin concern. II. Failure to ensure timely treatment and ongoing care for a newly developed pressure injury. A. Failure to ensure timely assessment and treatment upon discovery of the resident's pressure injury 1. Record review revealed that upon detection of the pressure injury on 10/5/23, a change of condition was not completed until 10/6/23, the next day. A full assessment was not completed until 10/9/23, four days after the wound was observed for the first time. Specifically: According to the voicemail from the nurse to the resident's daughter (see above), the coccyx wound was identified on 10/5/23. However, the situation, background, assessment, and recommendation (SBAR) documenting the resident had a change in her skin condition was dated 10/6/23. The intervention included wound care as ordered by the physician and encouraging repositioning as the resident was able to tolerate. However, it did not provide any additional information or assessment of the wound. Record review revealed a comprehensive assessment of the wound was not completed until 10/9/23. The skin and wound evaluation documented the resident had an in-house acquired unstageable pressure injury to the coccyx with 80% (percent) of the wound covered in slough and moderate serous drainage. The measurements were 21 cm area x 8.3 cm length x 3.5 cm width. The periwound was excoriated with fragile skin. It indicated the wound physician evaluated the wound on 10/9/23 and measured 4 cm x 9 cm x 0. The nurse educated the staff to reposition the resident as tolerated to reduce further skin breakdown. A review of the wound physician notes dated 10/9/23 revealed documentation the resident had an unstageable pressure injury to the coccyx with obscured full-thickness skin and tissue loss. The wound measured 4 cm in length x 9 cm in width with no measurable depth with an area of 36 square cm. There was a small amount of serous drainage noted with a wound bed with 80% slough and 20% epithelialization. 2. Record review revealed the facility failed to ensure treatment was put in place timely to address the resident skin breakdown. The treatment was not put into place until 10/9/23, four days after the initial detection of the pressure injury to the resident's coccyx. A review of the October CPOs and treatment administration record (TAR) did not reveal a treatment order upon the identification of the wound on 10/5/23 or 10/6/23. The October 2023 TAR documented the following treatment: -Stage 2 pressure ulcer to coccyx: cleanse with wound cleanser and apply medihoney and foam dressing every MWF and as needed everyday shift - ordered 10/9/23. -Silver Sulfadiazine external cream 1%: apply to the coccyx topically every day shift for wound care - ordered 10/10/23. B. Failure to ensure ongoing care of the resident's pressure injury The facility failed to ensure the comprehensive care plan included person-centered interventions to address Resident #1's new facility-acquired unstageable pressure injury to the coccyx. A review of the resident's skin breakdown care plan was initiated on 10/9/23, four days after the discovery of the resident's pressure area. It read the resident was at risk for skin breakdown related to activity intolerance, Braden Risk score, impaired activities of daily living ability, impaired mobility, incontinence of bowel, incontinence of bladder, and limited range of motion. The interventions included administering medications as ordered, administering treatments as ordered, and providing an air mattress. -The care plan did not identify the resident had actual skin breakdown and did not include any person-centered interventions to prevent skin breakdown and address the resident's current skin breakdown, even though her MDS assessment (see above) documented she required extensive assistance from two people with bed mobility. There were no instructions to staff to reposition the resident. III. Staff interviews The hospice certified nurse aide (HCNA) was interviewed on 10/12/23 at 11:16 a.m. He said the facility staff do not reposition the resident very often. He said they do not use the boots for the resident's heel. He said when he first started caring for Resident #1, her skin was beautiful, but now it was bad. Licensed practical nurse (LPN) #1 was interviewed on 10/12/23 at 11:45 a.m. She said the CNAs and nurses were responsible for repositioning residents every two hours. She said Resident #1 was unable to reposition herself on her own. She said Resident #1 required two people to assist her with repositioning and bed mobility. CNA #2 was interviewed on 10/12/23 at 1:20 p.m. She said she had worked with Resident #1 since she was admitted to the facility. She said she was the CNA who noticed the open area to the resident's coccyx. She said she reported it to the nurse. She said she thought she had reported it a week ago but could not remember the date. She said she remembered she reported the resident had redness to the coccyx, with a small open area. She said she thought it had gotten worse since she reported it. She said Resident #1 had cognitive impairment and was not able to use her call light to call for assistance. She said Resident #1 was unable to reposition herself. She said the resident required the assistance of two people for bed mobility. She said Resident #1 should be repositioned every two hours and she had repositioned her today. The wound nurse (WN) was interviewed on 10/12/23 at 4:38 p.m. She said the newly identified wound for Resident #1 was reported to her on 10/5/23 by the nurse. She said she did not put any documentation in the resident's medical record and did not put a treatment order in place. The regional clinical consultant (RCC) and the director of nursing (DON) were interviewed on 10/12/23 at 3:50 p.m. The RCC said she was unable to find documentation that Resident #1's newly acquired wound had been comprehensively assessed on 10/5/23 when it was identified. She also said she was unable to find documentation that a treatment had been put in place when the wound was identified. She said the resident's medical record documented that a treatment was not put in place until 10/9/23, four days after the wound was identified. The RCC said a full assessment and a treatment should be put in place immediately when a new skin condition was identified. She said the wound physician could change the treatment order when they assessed it, but a treatment should be in place as soon as a new wound was identified. She said the comprehensive care plan should reflect person-centered interventions to address preventative measures and actual skin breakdown.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0688 (Tag F0688)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to ensure one (#1) of three out of seven residents wit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to ensure one (#1) of three out of seven residents with limited range of motion received appropriate treatment and services. Specifically, the facility failed to properly assess the resident's contracture and ensure the comprehensive care plan identified the contracture, and interventions were put into place to prevent the worsening of Resident #1's left elbow and left hand contracture. Although there were no measurements, staff and resident representative interviews revealed the resident's contracture had worsened. Findings include: I. Facility policy and procedure The Resident Mobility and Range of Motion policy and procedure, revised July 2017, was provided by the director of nursing (DON) on 10/18/23 at 8:00 a.m. It revealed, in pertinent part, Residents will not experience an avoidable reduction in range of motion (ROM). Residents with limited range of motion will receive treatment and services to increase and/or prevent a further decrease in ROM. Residents with limited mobility will receive appropriate services, equipment and assistance to maintain or improve mobility unless reduction in mobility is unavoidable. The care plan will be developed by the interdisciplinary team based on the comprehensive assessment and will be revised as needed. The care plan will include specific interventions, exercises and therapies to maintain, prevent avoidable decline in, and/or improve mobility and range of motion. Interventions may include therapies, the provision of necessary equipment, and/or exercises and will be based on professional standards of practice and be consistent with state laws and practice acts. The care plan will include the type, frequency, and duration of interventions, as well as measurable goals and objectives. The resident and representative will be included in determining these goals and objectives. Documentation of the resident's progress toward the goals and objectives will include attempts to address any changes or decline in the resident's condition or needs. II. Resident #1 status Resident #1, age [AGE], was admitted on [DATE]. According to the October 2023 computerized physician orders (CPO), the diagnoses included cerebral infarction due to thrombosis of the right middle cerebral artery, expressive language disorder, hemiplegia affecting the left non-dominant side, urinary incontinence, dementia without behavioral disturbance, and pain. The 7/14/23 minimum data set (MDS) assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 12 out of 15. She required extensive assistance of two people with bed mobility, dressing, toileting, and personal hygiene, extensive assistance of one person with eating, and total assistance of two people for transfers. It indicated the resident was usually understood in expressing her ideas and wants and usually understood verbal content. A. Resident representative interview The resident representative was interviewed on 10/11/23 at 4:02 p.m. She said Resident #1 had left-sided weakness from a CVA (stroke). She said the resident's left elbow and left hand were contracted. She said she had brought this up when she was first admitted to the facility in June 2023, but the facility still had not put any preventative measures in place. She said her mom's contracture had gotten significantly worse since her admission. She said when she was admitted , the resident's fingers did not curl into the palm of her hand. B. Observations On 10/11/23 at 9:15 a.m. Resident #1 was observed lying in bed, supine, with her arms folded at her chest and covered with a blanket. -At 4:02 p.m. the resident remained in the same position, lying supine with her arms folded at her chest. A neck pillow was placed underneath the resident's left elbow and left wrist. The fingers on the resident's left hand curled in, almost touching the palm of her hand. There were no preventative measures in place to address the resident's contracture. C. Record review The 6/28/23 occupational therapy start of care evaluation documented the occupational therapist (OT) recommended a splint to the left elbow and the left hand contracture. There was no documentation of measurements of the contracture to the resident's left elbow and left hand in the OT evaluation or elsewhere in the resident's record. A review of Resident #1's comprehensive care plan revealed the facility failed to identify the contracture to the resident's left elbow and left hand and measures to prevent the worsening of the contracture. III. Staff interviews The hospice certified nurse aide (HCNA) was interviewed on 10/12/23 at 11:16 a.m. He said when he first started caring for the resident her contracture was not as bad. He said her fingers did not curl in towards her palm. He said he was the one who put the neck pillow in place for the left elbow and left hand (see observations above). CNA #2 was interviewed on 10/12/23 at 1:20 p.m. She said she had worked with Resident #1 since she was admitted to the facility. She said when the resident was first admitted , she had range of motion in the left arm and was able to move her fingers. -She said the contracture to the resident's left elbow and left hand had gotten significantly worse. She said the resident no longer had range of motion in her left arm and fingers on the left hand curled inward toward her palm. -She said the resident did not have a splint in place for the left elbow or left hand. She said the facility did not have any preventative measures in place for the resident's contractures. The regional clinical consultant (RCC) and the director of nursing (DON) were interviewed on 10/12/23 at 3:50 p.m. The RCC said contractures should be measured upon a resident's admission to the facility or upon the development of the contracture. She said the contracture should be identified in the comprehensive care plan with preventative measures put in place to prevent the worsening. The RCC said she was unable to find documentation that Resident #1's contracture had been measured upon her admission to the facility. She confirmed the contracture had not been identified in the comprehensive care plan and preventative measures had not been put into place.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to report alleged violations of potential abuse to the State Survey and Certification Agency in accordance with state law for two (#1 and #4)...

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Based on record review and interviews, the facility failed to report alleged violations of potential abuse to the State Survey and Certification Agency in accordance with state law for two (#1 and #4) of four residents reviewed for abuse out of seven sample residents. Specifically, the facility failed to report incidents of alleged abuse to the State Agency involving Resident #1 and Resident #4. Findings include: I. Facility policy The Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating policy, revised September 2022, was received on, 10/12/23 at 4:57 p.m. by the regional director of clinical services. It read in pertinent part: All reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of resident property are reported to local, state and federal agencies (as required by current regulations) and thoroughly investigated by facility management. Findings of all investigations are documented and reported. If resident abuse, neglect, exploitation, misappropriation of resident property or injury of unknown source is suspected, the suspicion must be reported immediately to the administrator and to other officials according to state law. The administrator or the individual making the allegation immediately reports his or her suspicion to the following persons or agencies, The state licensing/certification agency responsible for surveying/licensing the facility. 'Immediately' is defined as: a. within two hours of an allegation involving abuse or result in serious bodily injury; or b. within 24 hours of an allegation that does not involve abuse or result in serious bodily injury. Upon receiving any allegations of abuse, neglect, exploitation, misappropriation of resident property or injury of unknown source, the administrator is responsible for determining what actions (if any) are needed for the protection of residents. II. Resident #4 A. Record review The 4/19/23, 4/20/23 and 4/21/23 progress notes revealed Resident #4 was being monitored for aggressive behavior after she pushed another resident. A request was made on 10/11/23 at 11:30 a.m. for the incident/investigation for the resident-to-resident altercation between Resident #4 and an unknown resident on 4/19/23. No investigation was provided. Cross-reference F610: the facility failed to conduct an investigation. A review of the State Agency system on 10/11/23 at 10:30 a.m. did not reveal documentation that the facility had reported the allegations of abuse to the State Agency. B. Staff interview The chief operations officer (COO) was interviewed on 10/12/23 at 4:30 p.m. He said any alleged or actual abuse was reported to the State Agency system immediately by himself or the nursing home administrator. He said the social services department started an initial investigation, once completed, the administration would review. After it was reviewed by administration, further instructions in care was provided to the appropriate disciplines in the facility and the investigation was stored in the facility's grievance binder. III. Resident #1 A. Record review On 7/2/23, Resident #1 made an allegation of physical abuse to the nurse. Resident #1 said she had been beaten in the head, shoulders, legs and her back. Cross-reference F610: the facility failed to conduct an investigation when Resident #1 made an allegation of abuse. The facility was unable to provide documentation that the allegation Resident #1 made on 7/2/23 was reported to the State Agency during the survey process (10/11/23-10/12/23). B. Staff interviews The director of nursing (DON) was interviewed on 10/11/23 at 3:40 p.m. She said she was unable to find documentation that the statement by Resident #1 of being beaten had been investigated. She said she was unable to find documentation that the allegation made by Resident #1 on 7/2/23 had been reported to the State Agency. She said all allegations of abuse should be reported to the State Agency.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on record review and staff interviews, the facility failed to investigate an allegation of abuse for two (#1 and #4) of three residents reviewed for abuse out of seven sample residents. Specific...

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Based on record review and staff interviews, the facility failed to investigate an allegation of abuse for two (#1 and #4) of three residents reviewed for abuse out of seven sample residents. Specifically, the facility failed to thoroughly investigate the following allegations of abuse for Resident #4 and Resident #1. Findings include: I. Facility policy The Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating policy, revised September of 2022, was received on 10/12/23 at 4:57 p.m. by the regional director of clinical services. It read in pertinent part: All reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of resident property are reported to local, state and federal agencies (as required by current regulations) and thoroughly investigated by facility management. All allegations are thoroughly investigated. The administrator initiates investigations. The individual conducting the investigation as a minimum: a. reviews the documentation and evidence; b. reviews the resident's medical record to determine the resident's physical and cognitive status at the time of the incident and since the incident; c. observes the alleged victim, including his or her interactions with staff and other residents; d. interviews the person(s) reporting the incident; e. interviews any witnesses to the incident; f. interviews the resident (as medically appropriate) or the resident's representative; g. interviews the resident's attending physician as needed to determine the resident's condition; h. interviews staff members (on all shifts) who have had contact with the resident during the period of the alleged incident; i. interviews the resident's roommate, family members, and visitors; j. interviews other residents to whom the accused employee provides care or services; k. reviews all events leading up to the alleged incident; and l. documents the investigation completely and thoroughly. II. Resident #4 A. Record review The 4/19/2023, 4/20/23 and 4/21/23 progress notes revealed Resident #4 was being monitored for aggressive behavior, she pushed another resident. A request was made on 10/12/23 at 11:30 a.m. for the incident/investigation for the resident-to-resident altercation between Resident #4 and an unknown resident on 4/19/23. No investigation was provided. B. Staff interviews Certified nurse aide (CNA) #1 was interviewed on 10/12/23 at 11:30 a.m. She said any witnessed or suspected abuse to include resident to resident altercation were reported to a nurse or to administration. Registered nurse (RN) # 1 was interviewed on 10/12/23 at 11:35 a.m. She said she was to let administration know immediately of any witnessed or suspected abuse. Licensed practical nurse (LPN) #1 was interviewed on 10/12/23 at 11:40 a.m. She said witnessed or suspected abuse was to be reported to administration. RN #2 was interviewed on 10/12/23 at 11:40 a.m. She said any witnessed or suspected abuse was to be reported to administration. The social worker (SW) was interviewed on 12/12/23 at 4:16 p.m. She said she was responsible for conducting initial investigations when actual or suspected abuse occurred in the building. She said it was her responsibility to initiate the initial investigation. She said she would interview any resident involved and staff that were witnesses. She said she interviewed a random selection of residents and staff using general questions regarding any conflict they have observed in the building. She said once the investigation was complete it was given to administration for review and she awaited further instructions, if any. She said she was not employed at the facility in April 2023 and had no knowledge of the resident to resident altercation with Resident #4 and the unknown resident. III. Resident #1 A. Representative interview The resident representative was interviewed on 10/11/23 at 4:02 p.m. She said she was never informed by the facility staff that her mom had made an allegation that someone had beaten her. She said she did not have a history of false accusations or hallucinations. She said she had been called in the past about her mother being upset and she told the staff what to do to calm her down, but never told her that her mother said someone had beaten her. B. Record review The 7/2/23 nursing progress note documented the resident said at three different times that day that she had been beaten the previous night (7/1/23). The resident pointed to different parts of her body, saying she had been punched several times. She said she was punched on her legs, her back, her head and her shoulders. It indicated the nurse called the resident's daughter who said to calm the resident down to validate what she was saying and reassure her of her safety. The 7/2/23 registered nurse (RN) assessment documented that the resident complained that someone had punched her in the head, back and legs while she was sleeping. It indicated a skin assessment had been completed with her skin intact, no bruising or discoloration noted. -A review of the resident's medical record did not reveal documentation that the facility had conducted a thorough investigation of the resident's accusation. C. Staff interviews The director of nursing (DON) was interviewed on 10/11/23 at 3:40 p.m. She said she was unable to find documentation that the statement by Resident #1 of being beaten had been investigated. She said an investigation would be started that day.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on observation, record review and interviews the facility failed to ensure one (#3) out of seven sample residents received treatment and care in accordance with professional standards of practic...

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Based on observation, record review and interviews the facility failed to ensure one (#3) out of seven sample residents received treatment and care in accordance with professional standards of practice. Specifically, the facility failed to ensure blood pressure medication was consistently ordered for Resident #3 by the nursing staff. Findings include: I. Record review A review of the October 2023 computerized physician orders (CPO) revealed: -Metoprolol Succinate ER Tablet Extended Release 24 Hour 25 milligrams (mg) Give one table. Give one tablet by mouth one time a day for hypertension, date started 7/19/23. A review of the October 2023 medication administration record (MAR) revealed: -Metoprolol was not given on 10/4/23 due to waiting for medication. -Metoprolol was not given on 10/6/23 because it was not available. -Metoprolol was not given on 10/9/23 due to waiting for medication. The medication was charted as administered on 10/5/23, 10/7/23, 10/8/23, 10/10/23, 10/11/23 and 10/12/23. -However, Resident #3's medication was not in stock 10/4/23, 10/5/23 and 10/9/23 and was not in stock on 10/12/23 (see observation below). II. Observations and interview On 10/12/23 at 1:45 p.m. registered nurse (RN) #2 looked for the Metoprolol prescribed for Resident #3. She was unable to locate the medication or the empty medication card. -However, RN #2 had documented that she administered the medication a few hours earlier. There was one empty medication card on top of RN #2's medication cart but it was for a different resident. RN #2 was interviewed on 10/12/23 at 1:45 p.m. She said when a resident needed a refill she would click on the button in the chart to reorder the medication. However, the button was greyed out meaning she was unable to request a refill electronically so she would ask her supervisor what she needed to do. RN #2 could not remember if she gave the last dose from the medication card to Resident #3 this morning. She said if she did there would have been an empty medication card on top of her medication cart. III. Administrative interview The director of nursing (DON) was interviewed on 10/12/23 at 4:32 p.m. She said all nurses were integrated with the pharmacy, but she printed the refill reminders she received and dispersed to the floor nurses. She said the floor nurses were responsible for making sure the resident's medications were refilled timely and had seven days in advance of administering the last dose available.
Sept 2022 11 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to create an environment that protected eight of 21 re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to create an environment that protected eight of 21 residents reviewed (#20, #32, #42, #12, #33, #45, #37 and #55) from abuse. RESIDENT TO RESIDENT SEXUAL ABUSE Resident #20, with moderate cognitive loss, exhibited inappropriate sexual behavior toward three residents (#42, #12, and #32), all of whom were severely cognitively impaired. Resident #42 was touched inappropriately on her breast on 7/14/22, Resident #12 was touched inappropriately on her breast on 8/29/22, and Resident #32 was touched inappropriately on her breast on 9/26/22, during the survey. While the facility provided immediate interventions to ensure resident safety after the incidents on 7/14/22 and 8/29/22, the immediate interventions (15 minute checks x 72 hours) were not sustained, and the interventions staff reported they had been given (to keep Resident #20 away from female residents, keep him on 15 minute checks if he was alone and on one on one (1:1) supervision if he was in common areas), were not consistently implemented to prevent further sexual abuse. On 9/26/22, Resident #20 sat at a table in the common area without any staff present, waved Resident #32 to the table, and began to massage her breast, stopping when he realized he was being observed. The facility's failure to develop and implement effective interventions to prevent cognitively impaired residents from being repeatedly subjected to inappropriate sexual behavior by Resident #20 created the potential for serious harm if the situation was not immediately corrected. RESIDENT TO RESIDENT PHYSICAL ABUSE Record review, observations and interview revealed the facility failed to take sufficient steps to protect Resident #45 and Resident #37 from physical abuse by Resident #33 and Resident #55, respectively. Cross-reference F744; treatment/services for dementia care. Findings include: RESIDENT TO RESIDENT SEXUAL ABUSE I. Immediate jeopardy A. Findings of immediate jeopardy Resident #20, with moderate cognitive loss, exhibited inappropriate sexual behavior toward three residents (#42, #12, and #32), all of whom were severely cognitively impaired. Resident #42 was touched inappropriately on her breast on 7/14/22, Resident #12 was touched inappropriately on her breast on 8/29/22, and Resident #32 was touched inappropriately on her breast on 9/26/22, during the survey. The facility's failure to develop and implement effective interventions to prevent cognitively impaired residents from being repeatedly subjected to inappropriate sexual behavior by Resident #20 created the potential for serious harm if the situation was not immediately corrected. On 9/27/22 at 4:00 p.m. the facility's director of clinical operations (DCO) was notified that the facility's failure created an immediate jeopardy situation. B. Facility plan to remove immediate jeopardy On 9/27/22 at 5:42 p.m., the facility submitted a plan to abate the immediate jeopardy. The abatement plan read: Immediate Action: Upon notification of potential sexual abuse perpetrated by Resident #20, a one to one was immediately initiated on 9/26/22. Resident #20 remained on a 1:1 until the resident was discharged from the community at 12:03 pm on 9/27/22. Non-interviewable resident observations to be completed on all residents residing in the secure neighborhood daily for a period of 72 hours to ensure no adverse effects or behavioral changes have been identified. Interviews to be completed on 9/28/22 for all residents who were in attendance at the group activity where the incident occurred, since they would be the only ones affected by the alleged perpetrator. Observations will be documented on Non-Interviewable Resident Observation forms for each individual resident. If any behavioral changes are noted DON/NHA/SSD (director of nursing, nursing home administrator, social services director) to be notified immediately upon discovery for review and recommendations. During the period from 9/27/22 to 9/28/22, all staff were provided education on abuse reporting, response, and ongoing behaviors. Education to include any updated revisions / interventions as well as reporting allegations to the NHA immediately. Education to include documenting behaviors appropriately. When indicated, resident specific education will be provided to staff on interventions. Behaviors to be documented in electronic medical records via POC (point of care) tasks and Risk Management incident reports. All staff members on shift on 9/27/22 were provided immediate education related to abuse reporting guidelines and policy and abuse investigation process. All staff members to be educated by Staff Development Coordinator or Charge Nurse on duty prior to the start of their next shift until such time as 100% compliance is achieved. Beginning 9/28/22, observations to be completed by NHA/Designee at least three times weekly to ensure interventions in place for behavioral residents are followed. Systemic Changes: Education on abuse reporting, response, and ongoing behaviors will be provided and will include proper interventions as well as reporting allegations to the NHA immediately. This education will be continued with all staff members prior to the start of the next shift until all staff have been educated. Residents are reviewed prior to admission for previously identified behaviors to ensure that interventions are in place upon admission. The Capacity for Consent is completed on residents for whom a need is identified i.e. expressing a desire to pursue an intimate relationship with a consenting peer. Routine behavior monitoring to continue with all residents to ensure newly identified behaviors are addressed. Behaviors documented in Point Click Care to be reviewed during daily meetings (Monday through Friday) by IDT (interdisciplinary team) managers including NHA, DON, ADON (Assistant DON), and SSD. NHA or designee to ensure any needed revisions to the behavioral plan of care are put into place following a root cause analysis to ensure person centered interventions are trialed. Staffing is reviewed daily to ensure appropriate staffing in place to meet needs to include behavior management. Care plan to be updated at this time. An immediate complete facility audit of care plans to ensure care plans identify residents with high risk behaviors have appropriate interventions in place. Care plans to be reviewed as needed and quarterly with the routine care conference. The facility will continue to initiate an investigation for allegations of abuse. All investigations will be reviewed upon completion by Corporate Consultant to ensure complete and accurate investigation is completed and appropriate follow up/interventions are put into place. The NHA will be responsible to report allegations of abuse to the proper authorities. Monitoring: Behavior monitoring will continue to be completed on each shift for each resident utilizing POC tasks. Additional behaviors may be documented in risk management and progress notes. Behavior monitoring for behaviors directed at others are triggered to the PCC dashboard for the management team and will be reviewed daily. The facility will track abuse allegations on the abuse log as they occur to identify any trends in residents involved in allegations. C. Removal of immediate jeopardy On 9/28/22 at 4:51 p.m. the NHA was notified that based on review of the facility plan, the immediate jeopardy situation had been abated. However, deficient practice remained at an E level, the potential for more than minimal harm at a pattern. II. Facility abuse policy A. On 9/26/22 at 11:19 a.m. the NHA provided the Abuse Policy developed 9/26/13, revised 10/28/2020. It read in pertinent part; -Definitions: Sexual abuse is a non-consensual sexual contact of any type with a resident. Willful is when the individual must have acted deliberately, not that he/she must have intended to inflict injury or harm. -Prevention of abuse, neglect or misappropriation of personal possessions: Residents at risk for abusive situations are identified and appropriate care plans are developed -Abuse by other residents If a resident experiences a behavior change resulting in aggression towards other residents, the facility conducts further assessment and arranges for appropriate psychiatric evaluation for further screening. The resident's care plan is revised to include new approaches to reduce or eliminate any further chance of abuse. -If abuse happens: Separate the assistant from the victim. Isolate the assailant to protect others. Assess and treat the victim. Notify the Administrator on duty. B. Review of the facility policy revealed it addressed categories of abuse but did not address actions to take or interventions to keep residents safe. III. Failure to create an environment that protected Residents #42, #12, and #32 from sexual abuse by Resident #20. A. Resident #20 and Resident #42 1. Resident # 20 - facility knowledge of potentially sexually abusive behavior Resident #20, age [AGE], was admitted on [DATE]. According to the September 2022 computerized physician orders (CPO), diagnoses included unspecified dementia without behavioral disturbance, type 1 diabetes, and metabolic encephalopathy. The resident was residing in the secure memory care unit. The 9/27/22 minimum data set (MDS) assessment documented the resident had moderately impaired cognition with the brief interview for mental status score (BIMS) of 12 out of 15. He required supervision with bed mobility, transfers, dressing, eating, toilet use, and personal hygiene. The resident was independent in ambulation without an assistive device. The resident did not display any behaviors of wandering. A comprehensive care plan, initiated on 9/21/21, identified under trauma informed care, that Resident #20 had problematic behaviors related to history of violence, drug and alcohol use. Resident had the potential to be physically, sexually and verbally aggressive with women and would rub them inappropriately on the legs and chest. Interventions were behavior monitoring, using kind language to remove resident from the situation, reinforce with resident that behavior was inappropriate and divert resident's attention. Continuous observations on 9/26/22 from 12:03 p.m. to 1:30 p.m. showed while drinks were being served in common area on secure unit, Resident #20 attempted to engage the dietary supervisor (DS), asking her if she goes out at night and if she was married. The DS did not engage. Resident #20 was interviewed on 9/26/22 at 4:15 p.m. The resident was able to recall that he had been in the hospital prior to his admission and the reason why he was in the hospital. He stated he had been in the facility for 20 months (correct time frame was 22 months). He was able to provide accurate information regarding his history and his family members. He was also able to recall having eaten fried chicken that the staff had ordered for him for lunch earlier and to count the amount of money he had in his pocket correctly. 2. Resident #42 - facility knowledge of behavior that placed the resident at risk for abuse Resident #42, age [AGE], was admitted on [DATE]. According to the September 2022 CPO, diagnoses included unspecified dementia with behavioral disturbances and depressive episodes. The resident was residing in the secure memory care unit. The 8/11/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. The resident required extensive assistance with dressing, eating, toileting, and personal hygiene. The resident was independent in ambulation without an assistant device. She had behaviors of continuous inattention and disorganized thinking. The resident's care plan, initiated on 2/11/20 and revised on 2/24/21, documented the resident had behavior challenges related to severe cognitive impairments. She often walked out of her room without clothing, only in an adult undergarment. Interventions were to utilize clothing or blanket to cover the resident and attempt to redirect back to room to dress. The resident had communication deficits and was nonverbal. Continuous observations of the resident on 9/26/22 from 12:03 p.m. to 1:30 p.m. revealed the resident walked independently throughout the unit and talked in nonsensical sentences. 3. Incident 7/14/22 A nursing progress note dated 7/14/22 stated Resident #20 was observed touching a female resident (#42) inappropriately but stopped when asked to do so. The resident denied touching the other resident and was started on 15 minute checks for 72 hours. The facility's alleged sexual abuse incident report dated 7/14/22 documented that Resident #42 had been walking down the hall in only her disposable brief. Resident #20 had walked up behind her and touched her breast. Staff separated the residents and placed the residents on 15 minute checks. Witness statement dated 7/15/22 from activities associate (AA #2) stated that when Resident #20 was observed grabbing the breast of Resident #42, he was told not to do that. He then proceeded to do it once more, then went to his room. 4. Failures in facility response to protect Resident #42, as well as other residents, from potential sexual abuse by Resident #20. a. Review of Resident #20's record revealed the facility failed to take sufficient steps to prevent further sexual abuse by the resident and failed to protect Resident #42 from further abuse. Record review revealed the facility implemented one on one (1:1) supervision and 15 minute checks after the incident but these interventions were not sustained beyond 72 hours. Review of Resident #20's care plan revealed the trauma-informed care plan was revised 7/29/22; however, the revision was that staff would provide reassurance that the resident's needs would be met, and establish a time frame of when they will be met. There was no reference to the resident's behavior on 7/14/22 and no plan to increase supervision of the resident. Review of Resident #20's progress notes revealed physician notes dated 7/18/22, but the note did not mention the resident's recent sexually inapporprate behaviors. It was not until 8/15/22, a month after the incident with Resident #42, that a physician note documented the facility had requested the resident be seen due to sexual assault of another resident, and the resident was placed on Sertraline, an antidepressant, 50 mg once a day for sexual dysfunction not due to substance or known physiological condition. Review of the resident's medication and treatment records (MAR and TAR) revealed no orders for behavior monitoring following the 7/14/22 incident. Certified nurse aide (CNA) tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. Behavior tracking was not specific to monitoring for hyper sexual behaviors or other behaviors identified on Resident #20's care plan (physically, sexually and verbally aggressive with women, rubbing them inappropriately on the legs and chest). Review of the resident's progress notes revealed no social service notes after 7/14/22 regarding the resident's inappropriate sexual behavior. b. Review of Resident #42's record revealed the facility failed to take sufficient steps to protect her from further sexual abuse. Review of Resident #42's care plan did not identify the incident on 7/14/22 and, contrary to facility policy (see above; to identify residents at risk for abusive situations and develop appropriate interventions), failed to reveal the plan was reviewed and revised to address the resident's risk for abuse, given her known behavior of walking out of her room without clothing and the resulting incident on 7/14/22. Review of progress notes revealed no social service progress notes in the resident's record regarding the 7/14/22 incident, the resident's psychosocial well-being, or notice to the resident's family regarding the incident. Review of the resident's MAR and TAR revealed no orders for behavior monitoring. CNA tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors indicated to monitor. Review of a physician progress note dated 8/8/22 did not mention notification of the incident on 7/14/22. c. Review of the resident census showed Resident #20 resided in a room directly across the hall from Resident #42 until 7/27/22. There was no documentation that Resident #20 had a 1:1 or increased supervision 7/14/22 through 7/27/22. B. Resident #20 and Resident #12 1. Resident #20 - see above - facility knowledge of potentially sexually abusive behavior 2. Resident #12 - facility knowledge of resident safety risk due to severe cognitive impairment Resident #12, age [AGE], was admitted on [DATE]. According to the September 2022 CPO, diagnoses included unspecified dementia with behavioral disturbance, chronic obstructive pulmonary disease, and stage 3 chronic kidney disease. The resident resided on the unsecure long term care unit. The 7/11/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. She required extensive assistance with bed mobility, transfers, dressing, eating, toileting, and personal hygiene. The resident required a wheelchair for ambulation. She had behaviors of continuous inattention and disorganized thinking. The resident's comprehensive care plan, initiated on 6/25/20 and revised on 2/11/21, revealed the resident had communication deficits related to cognitive decline. 2. Incident 8/29/22 An incident report on 8/29/22, documented Resident #20 was witnessed in activities by activity assistant (AA) #2 with his hand on the chest above the breast of Resident #12. When facility camera footage was reviewed, it showed Resident #20 had his hand on top of the breasts of Resident #12 earlier in the activity. Residents were separated and put on 15 minute checks for 72 hours. 3. Failures in facility response to protect Resident #12, as well as other residents, from potential sexual abuse by Resident #20. a. Review of Resident #20's record revealed the facility failed to take sufficient steps to prevent further sexual abuse by the resident and failed to protect Resident #12 from further abuse. Documentation provided by the Director of Clinical Operations (DCO) on 9/30/22 after survey exit revealed the resident was put on a therapeutic work program after the incident 8/29/22 to offer distraction and redirection. However, no details regarding the program - its frequency, timing, and location were provided. Likewise, there was no documentation to show it was monitored and effective in distracting and redirecting the resident. Record review revealed the resident's Sertraline was increased 9/12/22 to 100 mg daily due to the resident having been physically, sexually, and verbally aggressive with women/other residents. However, there was no documentation the medication was being monitored for effectiveness, even though the physician note 9/12/22 read to monitor behaviors. Indeed, no orders for behavior monitoring were found in the resident's MAR and TAR. CNA tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors indicated to monitor. Review of Resident #20's care plan revealed it was not reviewed and revised by the interdisciplinary team following this second incident of inappropriate behavior by Resident #20, to consider new interventions as current interventions had been ineffective in preventing a second incident. There was no plan to increase the resident's supervision beyond 15 minute checks for 72 hours. Social services met with the resident 8/30/22 to discuss community discharge with the resident's family and referrals were sent at that time to other secure units. However, there were no notes regarding the 8/29/22 incident or plans on how to prevent further abusive incidents. b. Record review revealed the facility failed to take steps to address Resident #12's potential needs following the 8/29/22 incident. There were no social services progress notes in the resident's medical record after 8/1/22; there were no progress notes regarding the incident or resident's psychosocial wellbeing. Further, there was not a progress note that the resident's family was notified of the incident. There were no orders for behavior monitoring found on the resident's MAR and TAR. CNA tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors indicated to monitor. Review of the resident's care plan revealed no reference to the 8/29/22 incident and the resident's risk for sexual abuse. No revisions were made to protect the resident. C. Resident #20 and Resident #32 1. Resident #20 - see above - facility knowledge of potentially sexually abusive behavior 2. Resident #32 - facility knowledge of resident safety risk due to severe cognitive decline, wandering and history of altercations with other residents Resident #32, age [AGE], was admitted on [DATE]. According to the September 2022 CPO, diagnoses included unspecified dementia without behavioral disturbance, anxiety, and amnesia. The resident was residing in a secure memory care unit. The 9/20/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of five out of 15. She required supervision with bed mobility, transfers, eating, and toileting. Requiring limited assistance with dressing and personal hygiene. The resident was independent in ambulation without an assistant device. She had behaviors of continuous inattention and disorganized thinking. The resident's comprehensive care plan initiated on 2/28/22 and revised on 7/12/22, identified the resident had behaviors of wandering into other residents' rooms when looking for a restroom and interventions were to establish behavior monitoring, anticipate and meet resident's needs. The resident had communication deficits related to cognitive decline. Notes in interventions under the behavior care plan documented resident had prior altercations with other residents 3/25/22, 6/10/22, and 7/7/22 but details of the altercations were not documented and there were no notes that the resident was at risk for abuse due to history of alterations. Social services progress notes dated 6/9/22 through 9/25/22 do not address or mention any history of altercations. There are no social service progress notes prior to 6/9/22 in the resident's medical record. Record review revealed no orders for behavior monitoring were found in the resident's MAR and TAR. CNA tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors indicated to monitor. Continuous observations on 9/26/22 from 12:03 p.m. to 1:30 p.m. and again from 2:00 p.m. to 2:40 p.m. revealed Resident #32 walked independently throughout the unit going in and out of other residents' rooms without purpose. Staff were sometimes around but did not redirect the resident. Resident #32 was interviewed on 9/26/22 at 4:25 p.m. The resident could not recall what she had eaten for lunch that day, could not name Resident #20, or provide information regarding her own family members. She was unable to engage in two way conversation and was unable to recall recent events of the day. 3. Incident 9/26/22 On 9/26/22 at 2:40 p.m. Resident #32 was observed walking near the common area in the secure unit. Resident #20 had come in from the attached patio and sat at a table in the common area. No staff were present. Resident #20 had a box of food from an outside restaurant he had ordered and he waved Resident #32 over. Resident #32 came over to look inside the box and Resident #20 began to massage her wrist and arm. He then moved upward to her breast and massaged that briefly before realizing he was being observed. He then stopped and Resident #32 walked away. Facility staff were immediately notified at 2:46 p.m. and Resident #20 was taken to his room. The director of nursing (DON) arrived at 2:58 p.m. and advised the nurse to put Resident #20 on 15 minute checks. At 2:59 p.m., a nurse from the other side of the building arrived and began to provide 1:1 supervision of Resident #20. At 3:23 p.m. the social services director (SSD) arrived and spoke with Resident #20 in his room briefly. The SSD left the resident's room at 3:26 p.m. On 9/27/22 at 10:37 a.m. the NHA provided CNA POC documentation for 6/27/22-9/27/22. The only behavior documented during this time frame was on 9/26/22. Behavior directed towards another resident of grabbing was documented with intervention of 1:1 supervision and removed resident from the situation. However, the behavior of grabbing did not specify it was sexual in nature. IV. Staff interviews revealed the interventions to protect female residents from Resident #20's sexually inappropriate behavior (keep him away from female residents, keep the resident on 15 minute checks if he was alone and on 1: 1 supervision if he was in common areas) were difficult to implement and not always implemented. Licensed practical nurse (LPN) #1 was interviewed on 9/26/22 at 3:32 p.m. She said the interventions the staff had been provided by administration to manage Resident #20's behavior had been to keep him away from female residents. She said that this is very challenging with residents on the secure unit as they wander into each other's rooms and wander all over the unit. Said that there were no other interventions provided. LPN #1 was interviewed again on 9/27/22 at 10:45 a.m. She stated that Resident #20's inappropriate touching behavior had only recently just started in the last year. The administration had instructed them to keep him away from female residents. Prior to the incident on 9/26/22, the staff were to keep the resident on 15 minute checks if he was alone and on 1: 1 supervision if he was in common areas. If they do not have the available staff on the unit to provide a 1:1, then they would request staff from the other unit in the facility. And if they do not have available staff, they would contact an agency to provide staff for a 1:1 sitter. Certified nurse aide (CNA) #2 was interviewed on 9/27/22 at 11:03 a.m. She stated that the staff on the unit were to keep Resident #20 away from female residents but that was difficult. The staff could not keep female residents from walking near him but the staff did talk to him about not touching the female residents. She said that Resident #20 understands what the staff are telling him not to do. The only instruction provided for interventions from administration was to keep him away from female residents but the staff are unable to provide 1:1 or keep residents away from him. The activities director (AD) was interviewed on 9/27/22 at 11:10 a.m. Said that she had worked at the facility since March of this year and there have been two other incidents with Resident #20 touching other residents inappropriately. After the second incident, she tried to ensure Resident #20 was the last resident to arrive at activities and the last to leave so he is not alone with the other residents. However, see above; the AD's intervention was not documented on the resident's care plan. The AD stated the resident is able to comprehend what he is doing and she has had concerns about him in the secure unit because his dementia had not progressed as much as the other residents. The SSD was interviewed on 9/27/22 at 11:21 a.m. She said she discussed the incident on 9/26/22 with Resident #20. He told her that Resident #32 had been walking and fell into his hand and that was how he ended up touching her breast. The SSD stated he then corrected himself and admitted that he had grabbed her breast. The SSD said the resident understood what consent was and acknowledged that he had not received consent from Resident #32 to touch her sexually. When SSD interviewed Resident #32, she could not recall anything that had happened. V. Administration and physician interviews The NHA was interviewed on 9/28/22 at 9:30 a.m. She stated that Resident #20 had been on a waitlist for an all-male secure unit and was now going to be transferring there by 11:00 a.m. today. She revealed the resident had been on the waitlist for this facility since July and now the NHA had received some support from corporate to move him sooner. Resident #20's primary care physician (PCP#1) was interviewed on 9/28/22 at 2:03 p.m. She said she had only known the resident for six months and she had focused on stabilizing his diabetes and insulin since she had begun treating him. She said the facility had asked her to put the resident on medication for his sexual behaviors; however, she did not discuss his sexually inappropriate behaviors further. VI. Staff education and training On 9/27/22 at 2:30 p.m. the NHA provided facility online course completion summary for 1/1/22 thorough 9/27/22 on behavioral health in older adults: preventing, recognizing, and reporting abuse. However, the NHA did not provide subject matter or training instruction for the course. On 9/27/22 at 5:48 p.m. the NHA provided in-service training to staff on abuse and the Elder Justice Act dated 7/25/22. Training included abuse reporting and what to do if abuse occurs. All staff in all departments were required to take this course. On 9/28/22, the NHA provided the sign in sheet for the 7/25/22 in-service given to the staff on reporting of incidents, resident abuse, and the Elder Justice Act. On 9/27/22 at 5:48 p.m. the NHA provided a print out of the online course for behavior tracking and behavior interventions. On 9/28/22 the NHA provided the all staff in-service given to the staff on 8/29/22 after the incident of involving Residents #20 and #12. Summary of topic stated: Staff, please closely monitor Resident #20 (name) and when observed getting close to a female resident, kindly redirect him away from them. He also needs to be separated from female residents when participating in any activities. However, see above; staff reported this intervention was difficult to implement and was not implemented on 9/26/22 when Resident #20 was in a common area, near and then touching Resident #32. VII. Facility follow up after survey exit On 9/30/22 at 4:21 p.m. the DCO provided the following information, often set forth in the findings above, regarding actions taken by the facility. -Facility contacted to law enforcement to make reports of sexual assaults on 7/14/22 and 8/29/22. Law enforcement and the district attorney elected to not press charges due to not meeting statute requirements. Adult protective services also did not open a case. Facility contacted law enforcement after the 9/26/22 incident and due to the victim denying assault occurred and did not show psychosocial distress, law enforcement did not pursue. -After 7/14/22, facility moved Resident #20's room away from the victim's room once another room became available on 7/27/22. -Primary care physician completed onsite assessment of Resident #20 on 7/18/22. Physician added medication for hypersexual behavior 8/15/22. Medication was increased 9/10/22. -Trauma informed care plan put into place 7/26/22 with interventions. -Care conference meeting was held with family 8/8/22 to discuss d[TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #262 A. Resident status Resident #262, age [AGE] was admitted on [DATE]. According to the computerized physician o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #262 A. Resident status Resident #262, age [AGE] was admitted on [DATE]. According to the computerized physician orders (CPO), the diagnoses include dementia, hyperlipidemia, chronic kidney disease, insomnia and hypertension. The [DATE] minimum data set (MDS) revealed the resident was severely cognitively impaired with a brief interview for mental status (BIMS) score of three out of 15. She required extensive assistance with all activities of daily living (ADL), requiring one person assist for all ADL except for meals, which she was set up only. B. Record review Resident #262's MOST form was not in the binder at the nurses containing resident MOST forms. The form was not signed by the resident and/or the medical power of attorney. The [DATE] progress notes documented history of being on hospice care but her family took her off and requested full code (resuscitation). The [DATE] CPO documented Resident #262's status as full code. C. Staff Interview Registered nurse (RN) #1 was interviewed on [DATE] at 11:20 a.m. Resident #262's MOST form was requested from RN #1. She said MOST forms were either in the binder at the nurses station or in the hanging folder waiting for a physician signature. She was unable to find Resident #262's MOST form in the MOST form binder or in the hanging file. She was able to find Resident #262's code status in the electronic charting system CPO and verified Resident #262's full code. Licensed practical nurse (LPN) #1 was interviewed on [DATE] at 3:00 pm. She said Resident #262's MOST form was not in the binder, but it might be available from the health information manager (HIM), who was present at that time. The HIM stated that Resident #262 was a full code as desired but at this time the form was not signed. D. Facility follow-up On [DATE] the HIM delivered a printed full code physician's order at 3:25 p.m. for Resident #262 signed by PCP #1 on [DATE]. He also delivered the unsigned MOST form for Resident #262 that listed full code with a note awaiting the POA (power of attorney) signature. Based on record review and interviews, the facility failed to ensure the resident had the right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive for two (#39 and #262) of eight out of 33 sample residents. Specifically, the facility failed to: -Have accurate physician orders regarding code status for Resident #39; -Indicate code status, and have physician orders, in the electronic medical record (EMR) for Resident #39; and, -Initiate and formulate a medical orders for scope of treatment (MOST) form for Resident #39 and #262, used by the facility to form the resident's advance directives. Findings include: I. Facility policy and procedure The Advanced Directive policy, reviewed [DATE], was provided by the nursing home administrator (NHA) on [DATE] at 2:10 p.m. It read in pertinent part, If the resident has executed any advance directive documents, or if he/she executes any such documents while living in the community, a copy will be requested and placed in the resident's record. If the resident has such documents, and has provided a copy to the community, the community will place a copy of the document in the resident's record so the community can readily access such documents. The advance directive and CPR decisions will be reviewed at least annually, but also when a change of condition occurs or when requested by the Resident. All MOST (medical orders for scope of treatment) forms shall be kept in a binder at the nurses station. II. Resident #39 A. Resident status Resident #39, age [AGE], was admitted on [DATE]. According to the [DATE] computerized physician orders (CPO), diagnoses included frontotemporal neurocognitive disorder (brain disorder causing problems with behavior and language), dementia, and cervicalgia (neck pain). The [DATE] minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of six out of 15. She required limited assistance with one person for personal hygiene and supervision with one person for bed mobility, transfers, walking in the room, walking in the corridors, and dressing. B. Record review Review of the clinical resident profile page in the resident's EMR, viewed on [DATE] at 4:45 p.m. revealed, Code status: none it was blank. Review of the CPO revealed there were no physician orders related to Resident #39's desired code status. Review of the MOST form book found at the nurse station revealed there was no MOST form found nor uploaded to the resident's EMR. Primary care physician (PCP) #1 came into the facility on [DATE] at 3:12 p.m. The PCP #1 completed Resident #39's MOST form for No cardiopulmonary resuscitation (CPR), signed by power of attorney (POA) on [DATE] and signed by PCP #1 on [DATE]. -However, the resident's code status and CPO were not updated in the resident's EMR. -The resident had admitted on [DATE] and 92 days had passed before initiation of a MOST form on [DATE]. C. Staff interviews Registered nurse (RN) #1 was interviewed on [DATE] at 11:27 a.m. She said Resident #39's MOST form had just been processed and was in a red folder waiting for the physician signature. Licensed practical nurse (LPN) #1 was interviewed on [DATE] at 3:09 p.m. She said in an emergency she would find the resident's code status in the MOST form book or in the EMR on the resident profile page. She looked up the code status of Resident #39 in the EMR and acknowledged that it was not listed there. LPN #1 said usually it should be listed there. LPN #1 said if nothing was written in the code status she would start CPR. LPN #1 said she would call for physician orders and said the orders were to match the resident's MOST form. The director of nursing (DON) was interviewed on [DATE] at 3:18 p.m. The DON said the MOST forms were completed when a resident was admitted to the facility. The DON said the code status would be put into the resident's EMR with physician orders. The DON said Resident #39's code status had problems because the family did not make a decision, so the staff made the resident a full code. She said if there was no MOST form we automatically treat it as a full code. The DON said the family did not want to process the MOST form decision. The DON said she would provide documentation of conversations and requests with the family. The DON said there should have been a physician order for full code. -The DON did not provide family communication documentation during the survey or before exit on [DATE]. D. Facility follow-up The CPO was updated for Resident #39 on [DATE] and revealed orders for COR Status: DNR (do not resuscitate).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#24) of three residents reviewed for respiratory servi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#24) of three residents reviewed for respiratory services out of 33 sample residents, received respiratory care consistent with professional standards of practice, the comprehensive person-centered care plan, and the resident's goals and preferences. Specifically, Resident #24 was admitted with a laryngectomy (removal of all or part of the larynx /voice box), which was completed several years ago. Resident #24 did not have physician orders, respiratory assessment, and a person-centered care plan regarding his respiratory needs. Findings include: I. Facility policies and procedures The Care and Treatment of the Established Stoma policy, developed 11/23/19 and reviewed 9/29/22 (at the time of the survey), was provided by the nursing home administrator (NHA) on 9/29/22. The policy read, Laryngectomy stomas are formed following excision of the larynx, usually for the treatment of an underlying malignancy. This is a permanent stoma in which the trachea is separated from the esophagus and brought to an opening in the neck. A stoma is a hole (opening) made in the skin in front of your neck to allow you to breathe. It is at the base of the neck. Through this hole, air enters and leaves the windpipe (trachea) and lungs. A person can both breathe and cough through it. 1. An established stoma can be cleaned with soap and water if it becomes soiled. 2. The stoma does not require a tube, If Resident chooses to use the tube, routine cleaning with half hydrogen peroxide and NS (normal saline) can be used. 3. The resident may be assessed for humidification by a provider or respiratory tech if it is deemed that this would be beneficial. 4. Implement a plan of care for the care and treatment of the stoma. 5. Notify the physician if there is a change in the stoma condition (increased redness, increased mucus, bleeding). II. Resident status Resident #24, age [AGE], was admitted [DATE]. According to the September 2022 computerized physician orders (CPO), diagnoses included dementia, chronic obstructive pulmonary disease (COPD), and history of esophageal cancer. The 7/22/22 minimum data set (MDS) assessment documented the resident was severely cognitively impaired with the brief interview for mental status score (BIMS) of zero out of 15. The staff assessment indicated the resident had symptoms of inattention and disorganized thinking. He required supervision with most activities of daily living. The resident was not on oxygen therapy. III. Resident interview and observations The resident was observed on 9/26/22 at 10:30 a.m. He was lying in bed in his room on his right side facing the door. He was dressed in daily clothes and wrapped with a blanket around his body. He opened his eyes when he was called by his name. He said his name and that he was living here now. He named the city and the country that he was originally from. He said he lived in the United States for a long time and he had no family. He said his only family was his roommate. A semi-occluded plastic pipe was observed sticking at least an inch from the resident's neck where he had an opening. The pipe was moving in and out of the open area as the resident was talking. Occasionally he was touching the pipe with his fingers and gently pushing it down during the interview. No oxygen tubing or oxygen concentrators observed in the room. IV. Family interview The resident's power of attorney (POA) was interviewed on 9/28/2022 at 1:57 p.m. She said Resident #24 was her family member, and had a laryngectomy completed 50 years ago. She said his stoma was well established and he recently was seen by a specialist. She said the resident preferred to keep the plastic tube in the stoma even though it was no longer necessary. She said the ENT (ear/nose/throat) physician said it was ok to keep the tube and change it if it gets soiled. She said she provided the information and ENT's recommendations to the facility. She said Resident #24 no longer was able to breath through his nose and the opening in the neck was his only way of breathing. She said the resident did not require suctioning and was able to clear his secretion by coughing. V. Record review The respiratory care plan, initiated on 7/24/2020 and last revised on 10/19/2020 (two years prior to the survey) documented the resident had a laryngectomy due to the history of esophageal cancer. He no longer had a trach (tracheostomy) but had a reminding open stoma. Interventions included to provide skin care around laryngectomy stoma every shift: clean with sterile saline soaked gauze, clean gently from inner edges of stoma to outer edges of stoma, document erythema and/or tissue compromise. Check Oxygen saturation every shift and titrate oxygen administration to keep the levels above 90 percent. In addition to provide tracheal suctioning by using (#14 french) suction catheter with suction pressure of 8-12 cmHg as needed. On 8/3/21 resident was assessed by an ENT specialist with following findings: The stoma has narrowed at the skin, the opening is about 10 millimeters He instructed the family to obtain plastic trach tube that could be inserted and replaced as needed to maintain the opening. -No notes from ENT specialists for 2022 were located in the resident's medical record. -Review of the physician orders for September 2022 revealed no physician orders for oxygen administration, stoma care or suctioning that was mentioned in the care plan. The interdisciplinary progress notes were reviewed from June 2022 to 9/26/22 . The resident's laryngeal stoma was not mentioned in the notes. The most recent physician note by the primary provider dated 9/23/22 did not mention the resident's laryngeal stoma. Resident #24 was followed by a speech language pathologist (SLP) from 9/13/22-9/28/22. The resident's stoma was not mentioned in the notes. Assessments were reviewed from June 2022 to 926/22. There were no respiratory assessments. On 9/26/22 (during the survey) following order was added to resident's medical administration record (MAR) -Care of skin around laryngectomy stoma every shift: Clean with sterile saline soaked gauze, clean gently from inner edges of stoma to outer edges of stoma, document erythema and/or tissue compromise every shift as resident will allow. Starting date 9/26/2022. On 9/28/22 (during the survey) following orders were added to the MAR: -Remove [NAME] tube, clean with trach cleaning kit and rinse with distilled water and then replace into stoma every day and as needed if patient will allow. Document refusal one time a day for Laryngectomy care. Starting date 9/28/2022. -Resident must receive all inhaled medications through his stoma since there is no connection between his nose/mouth and his lungs. One time only order for COPD until 9/28/2022. -Laryngectomy : resident can self lavage with up to five milliliters of saline bullet to clear secretions/saliva as needed. Starting date 9/28/2022. VI. Staff interviews Registered nurse (RN) #3 was interviewed on 9/28/22 at 10:30 a.m. She said she occasionally worked on the unit and was familiar with the resident. She said Resident #24 had a tracheostomy that did not require any care. She said the only care that she provided was to clean around the sides to make sure the area around tracheostomy was clean. She said the resident received his inhaler medication through the tracheostomy. She said he did not require any suctioning on her shift, but if it would be necessary she certainly can do so. She said she would use the suctioning machine that was reserved for emergencies. She said the resident was not on oxygen therapy and she did not recall when was the last time he was on oxygen. Certified nurses aide (CNA) #4 and CNA #3 were interviewed on 9/28/22 at 10:54 a.m. They said they did not touch the resident's tube that was coming out of his neck and did not provide any care for it. They said they would only report to the nurse if they observe something abnormal such as secretions or redness. They both said they covered the resident's tube with a towel during showers to protect it from water. The director of nursing was interviewed 9/28/22 at 11:15 a.m. She said Resident #24 had an old laryngectomy that did not require any special care. She said the resident received all his medications by mouth, including inhalers. Primary care physician (PCP) #1 was interviewed on 9/28/22 at 12:10 p.m. She said she was a primary care physician for Resident #24. She said a resident had a long established laryngectomy that was done several decades ago. She said the resident's laryngectomy was no different from tracheostomy and did not require any care since it was done so long ago. She said the resident was able to breath through his nose and did not require any different route for inhaler administration. She said the resident was assessed by ENT who said he can provide the tubes for the stoma. She said she was not sure why ENT said so because in her opinion the resident no longer needed the plastic tube that was in his stoma. The respiratory therapist (RT) was interviewed on 9/28/22 at 5:35 p.m. She said she assessed Resident #24 today. Resident had a laryngectomy that was established a long time ago. She said a plastic tube that was coming out of the resident's stoma was not secured and therefore could be easily removed for cleaning. At the moment it was only used for the resident's comfort as he got used to having it. Removing the tube would not compromise his breathing. She said the resident did not require any oxygen therapy and did not require suctioning. She said during showers it was acceptable to loosely cover stoma with a towel, however more appropriate would be to cover stoma with a surgical or N95 mask to protect it from water droplets. She said she provided the education to the DON to make sure staff were aware and provide appropriate care to the resident. She said she have seen Resident #24 on several occasions and would provide the notes later (see under facility follow-up). The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said laryngectomy was a surgical procedure that separated the trachea from the esophagus. The permanent stoma was established on the resident's neck for the purpose of breathing. Resident was receiving 80% of air through his stoma and 20% of air from his nose. He said the resident should have a plan in place regarding his laryngectomy such as daily care for tube and stoma, care during showers, and monitoring for any changes. VII. Facility follow-up On 9/29/22 RT provided a printed copy of her notes for Resident #24. The notes indicated that the resident was assessed by RT on three different occasions. Initially on 7/24/2020, the notes were entered as late entry on 9/28/2022. The note read resident was seen as a new admission. He did not have a laryngectomy tube in place at that time. He used an inhaler via stoma and was fully aware of all his needs for stoma. The second assessment was dated 8/12/2021 (noted as late entry on 9/28/2022) with no changes or concerns since the last assessment. The third assessment was completed on 9/28/2022 at the time of the survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observations, and interviews, the facility failed to ensure medication error rate was not greater than five percent. Specifically, the facility's medication error rate was 20 percent with fi...

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Based on observations, and interviews, the facility failed to ensure medication error rate was not greater than five percent. Specifically, the facility's medication error rate was 20 percent with five errors out of 25 opportunities. Findings include: I. Facility policy The Medication Administration policy, revised on 11/26/19, was provided by the nursing home administrator (NHA) on 9/29/22. The policy read: Medications are administered in an accurate, safe,timely, and sanitary manner. Medications are administered in accordance with written orders of the attending physician. Prior to administration, verify the medication label against the medication administration record (MAR) for accuracy. Be sure you have the right residency before administering the medications by means of a photograph ID (identification), bracelet ID in resident, verification with another staff member familiar with the resident. If the resident is alert and oriented you can verify with the resident by having the resident state their full name. II. Medication administration to Resident #45 On 9/26/22 at 11:50 a.m. licensed practical nurse (LPN) #2 was observed during medication administration. She pulled out a bottle of medication, the label on the bottle read Cetirizine Hydrochloride 10 mg. She opened the bottle and poured one tablet in the cup, locked the computer screen and was getting ready to administer the medication. When asked, she did not locate physician's order for Cetirizine Hydrochloride 10 mg for Resident #45. She said this medication was in the same class of antihistamine medications as Loratadine and therefore was ok to substitute. The LPN #2 was stopped and asked to clarify the order with the nurse manager on duty. The physician order read: Loratadine Tablet 10 milligrams (mg), give one tablet by mouth one time a day for allergies, starting on 2/28/22. The registered nurse (RN #2) on duty was interviewed on 9/26/22 at 12:01 p.m. She said Ceftrizine Hydrochloride should not be administered to the Resident #45, he did not have a physician order for this medication. She located loratadine in the medication cart and instructor the LPN #2 to administer loratadine medication as it was written in resident's MAR. III. Medication administration to Resident #15 On 9/26/22 at 12:10 p.m. LPN #2 was observed during medication administration. She opened Resident #15's MAR and poured following medications to the cup: -Amlodipine 2.5 mg for hypertension; -Leviracetam 500 mg for seizures; and, -Methimazole 5 mg for hyperthyroidism. LPN #2 walked into the room, approached the resident who was in bed and prepared to administer medications by mouth. LPN #2 was stopped and asked to verify the resident's identity. She asked a family member at the side of the bed what the patient's name was. The verified resident was not Resident #15. LPN #2 walked out of the room without administering medications. She said she was new to the unit and was not familiar with residents. She went to see the RN on duty to verify who was the Resident #15 that she poured the medications for. RN #2 identified Resident #15 and LPN #2 administered medications in the presence of RN #2. IV. Medication administration to Resident #37 According to the medical administration record (MAR) for September 2022, Resident #37 was scheduled to received following medication: -Furosemide tablet 20 mg, give 2.5 tablets (50 mg dose) by mouth one time a day for increased edema, starting on 9/21/22. On 9/26/22 at 12:20 p.m. LPN #2 was observed preparing medications for Resident #37. For furosemide order she put one tablet (20 mg) into the cup. She did not verify the order that the total dose was 50 mg. LPN #2 was getting ready to administer the medication. She was stopped and asked to verify the medications with the RN on duty. RN #2 was interviewed on 9/26/22 at 12:40 p.m. She said regarding furosemide, the physician said to only 20 mg today but to make sure they have the proper dose for tomorrow. She said she contacted the pharmacy and requested to send scored medications that could be cut in half in order to administer the proper dose of furosemide. -However, the physician's order to only administer 20 mg was not noted in the resident's MAR. She said another nurse will complete the medication administration and LPN #2 was reassigned to another task. V. Staff interviews The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said nurses were expected to follow physician's orders and always verify the identity of residents prior to medication administration. Regarding Resident #15 he said, the doses of all medications that the nurse almost administered to the wrong resident were very small. He said even though Resident #15 could have experienced some symptoms from medications, he would not be negatively affected in the long term. The director of nursing was interviewed on 9/29/22 at 4:01 p.m. She said nurses were expected to check proper dose, proper route, proper medication, proper resident and proper time of the administration prior to administering any medications. She said nurses that were new to the unit were expected to confirm the resident's identity with other staff members who were familiar with residents. She said her plan was to provide education to all nurses in the facility to make sure they follow proper medication administration. She said she would conduct random audits of medication administration to make sure all newly hired nurses followed the facility's policies on medication administration. The clinical pharmacist was interviewed on 9/29/22 at 4:15 p.m. in the presence of DON and NHA. She said all medications should be administered as prescribed. She said even though some medications could be in the same group such as antihistamines, they should not be substituted unless approved by a treating physician. She said not administering a proper dose of furosemide for Resident #37 could potentially lead to increased edema, but would require a consistent skipping of the proper dose. Regarding Resident #15 she said the doses of all medications that were almost administered to the wrong resident were small and would not cause significant symptoms. She said some of the symptoms that a resident might have experienced short term if he would have received wrong medications would be low blood pressure, mood changes and hallucinations.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to keep one (#15) of 11 out of 33 sample residents fwer...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to keep one (#15) of 11 out of 33 sample residents fwere [NAME] of any significant medication errors. Specifically, the resident's identity was not checked prior to medication administration. Resident #15 was going to be administered medications that were not intended for him which included hypertension, anti seizure and thyroid medication. Findings include: I. Facility policy The Medication Administration policy. revised on 11/26/19, was provided by the nursing home administrator (NHA) on 9/29/22. The policy read: Medications are administered in an accurate, safe,timely, and sanitary manner. Medications are administered in accordance with written orders of the attending physician. Prior to administration, verify the medication label against the medication administration record (MAR) for accuracy. Be sure you have the right residency before administering the medications by means of a photograph ID (identification), bracelet ID in resident, verification with another staff member familiar with the resident. If the resident is alert and oriented you can verify with the resident by having the resident state their full name. II. Medication administration observations On 9/26/22 at 12:10 p.m. licensed practical nurse (LPN) #2 was observed during medication administration. She opened Resident #15's MAR and poured following medications to the cup: -Amlodipine 2.5 mg for hypertension; -Leviracetam 500 mg for seizures; and, -Methimazole 5 mg for hyperthyroidism. LPN #2 walked into the room, approached the resident who was in bed and prepared to administer medications by mouth. LPN #2 was stopped and asked to verify the resident's identity. She asked a family member at the side of the bed what the patient's name was. The verified resident was not Resident #15. LPN #2 walked out of the room without administering medications. She said she was new to the unit and was not familiar with residents. She went to see the registered nurse (RN) on duty to verify who was the Resident #15 that she poured the medications for. RN #2 identified Resident #15 and LPN #2 administered medications in the presence of RN #2. III. Staff interviews The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said nurses were expected to follow physician's orders and always verify the identity of residents prior to medication administration. He said, the doses of all medications that the nurse almost administered to the wrong resident were very small. He said even though Resident #15 could have experienced some symptoms from medications, he would not be negatively affected in the long term. The director of nursing was interviewed on 9/29/22 at 4:01 p.m. She said nurses were expected to check proper dose, proper route, proper medication, proper resident and proper time of the administration prior to administering any medications. She said nurses that were new to the unit were expected to confirm the resident's identity with other staff members who were familiar with residents. She said her plan was to provide education to all nurses in the facility to make sure they follow proper medication administration. She said she would conduct random audits of medication administration to make sure all newly hired nurses followed the facility's policies on medication administration. The clinical pharmacist was interviewed on 9/29/22 at 4:15 p.m. in the presence of DON and NHA. She said the doses of all medications that were almost administered to the wrong resident were small and would not cause significant symptoms. She said some of the symptoms that a resident might have experienced short term if he would have received wrong medications would be low blood pressure, mood changes and hallucinations.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews the facility failed to maintain communication with the hospice provider, incl...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews the facility failed to maintain communication with the hospice provider, including how the communication would be documented between the facility and the provider for one (#53) of two residents reviewed for hospice care services out of 33 sample residents. Specifically, the facility failed to collaborate with the hospice provider and maintain an effective plan of communication for the coordinated plan of care for Resident #53. Findings include: I. Resident status Resident #53, age [AGE] was admitted to the facility on [DATE]. According to the 8/15/22 computerized physician orders (CPO), diagnoses included Lewy body dementia, encephalopathy (brain disorder), bipolar disorder with depression, hypothyroid, and gastroesophageal reflux disease (GERD). The 8/29/22 minimum data set (MDS) documented the resident was cognitively intact with a brief interview for mental status (BIMS) score of 13 out of 15. The MDS documented that the resident required extensive assistance with activities of daily living (ADL), requiring one person assist for all activities and required a two person transfer assist. The MDS documented the resident was receiving hospice care. II. Record review According to the clinical physician orders, Resident #53 was admitted to hospice care on 8/19/22, diagnosis Lewy body dementia. The resident's comprehensive care plan was reviewed and the plan for hospice was initiated on 8/29/22, with the goal to minimize the risk for the resident's discomfort. Pertinent care plan interventions initiated 8/29/22 included: -Notify the hospice nurse of changes in condition timely for input and evaluation. -Hospice nurse to visit 1-2 times per week. -Hospice CNA (certified nurse aide) to visit twice weekly to assist with showers/bathing, grooming, hygiene. -Hospice Chaplain and social worker to visit monthly and as needed for support. -Hospice to participate in care. The facility interdepartmental team (IDT) should invite hospice staff to participate in care plan meetings quarterly and as needed (PRN), and refer to the hospice care plan and collaborate with hospice staff regarding patient care. -Observe the resident closely for signs of pain, administer pain medications as ordered, and notify the hospice nurse timely if there was breakthrough or uncontrolled pain. -Work cooperatively with the hospice team to ensure the resident's spiritual, emotional, intellectual, physical and social needs are met. Hospice visit notes for Resident #53 were found in the electronic charting system under the miscellaneous section. Recorded visit dates ranged from 8/20/22 to 8/22/22, and 8/25/22 to 9/1/22. -There was no electronic record of hospice visits after 9/1/22. The 9/12/22 progress notes documented to continue with hospice care for Resident #53. The 9/26/22 progress notes documented Resident #53 was admitted to hospice 8/19/22. Printed hospice notes were provided by the nursing home administrator on 9/29/22 at 11:00 a.m. The last recorded hospice visit date on record was 9/1/22. III. Staff interviews Registered nurse (RN) #1 was interviewed on 9/27/22 at 2:03 p.m. She pulled the hospice binder out of the cupboard and she stated it was empty of notes. Certified nursing assistant (CNA) #1 was interviewed on 9/28/22 at 11:44 a.m. She said she had seen hospice visit Resident #53. She said the hospice staff left visit notes at the nurses station, and the hospice staff followed up with the CNA and the nurses before leaving. RN #1 was interviewed again on 9/28/22 at 2:10 p.m. She stated the company providing hospice care brought a hospice binder but the binder was not in use at the facility. She said communication from the hospice provider was entirely through digital communication. The hospice provider faxed their records to the medical records department at the facility. The medical records department then uploaded the records where they should be visible under the tab titled miscellaneous in the electronic record system. She said each time a hospice employee visited, a staff member signed off on the hospice provider's notes. She said the hospice care staff checked out and gave appropriate visit follow ups with her after their visit. A copy of the electronic hospice care notes were requested from RN #1. The health information manager (HIM) was interviewed on 9/28/22 at 2:20 p.m. He said the hospice team sent an email with hospice visit notes. The notes were then uploaded into point click care, the electronic charting system. They were labeled as hospice. He said all the hospice notes were submitted to him first before being uploaded into the electronic charting system. He said after the initial hospice meeting with the director of nursing (DON), the DON would let him know the hospice schedule for the resident. He said all hospice notes were electronic and he did sometimes keep physical copies of hospice notes. The director of nursing (DON) was interviewed on 9/29/22 at 1:35 p.m. She said the hospice provider recently changed their system so the hospice care notes were all electronic now. She said the facility did have a hospice binder but it was empty because of the recent changes to resident's electronic charting. She said after hospice visits they should send the electronic notes. The hospice provider had a handheld device the community staff could sign electronically after the hospice visit was completed. She said the hospice team did let the facility know when they were in the building, and they did check out with the facility staff after a completed visit. She said she was unsure the last time hospice visited Resident #53 and would follow up. IV. Facility follow-up On 9/29/22 at 1:56 p.m. the DON stated she called the hospice provider and they told her the most recent hospice visit was on 9/27/22 for Resident #53. The DON said the hospice provider informed her the hospice agency had new staff, and the hospice provider still needed to send the facility visit notes for Resident #53. The DON was able to provide additional printed hospice notes at 2:30 p.m. She said notes were sent by the hospice provider for hospice visits on 9/6/22 and 9/8/22.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observations, record review and interviews, the facility failed to develop and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable enviro...

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Based on observations, record review and interviews, the facility failed to develop and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of disease and infection. Specifically, the facility failed to ensure proper wearing of masks and eye protection for staff. Findings include: I. Personal protective equipment (PPE) A. Professional reference The Centers for Disease Control and Prevention (CDC), (updated 2/2/22) Interim Infection Prevention and Control Recommendations for Healthcare Personnel (HCP) During the Coronavirus Disease 2019 (COVID-19) Pandemic, retrieved on 10/3/22 from https://www.cdc.gov/coronavirus/2019-ncov/hcp/infection-control-recommendations.html, read in pertinent part, Implement universal use of personal protective equipment for HCP (healthcare personnel). If SARS-CoV-2 infection is not suspected in a patient presenting for care (based on symptom and exposure history), HCP should follow Standard Precautions (and Transmission-Based Precautions if required based on the suspected diagnosis). Additionally, HCP working in facilities located in counties with substantial or high transmission should also use PPE as described below:-To simplify implementation, facilities in counties with substantial or high transmission may consider implementing universal use of NIOSH-approved N95 or equivalent or higher-level respirators for HCP during all patient care encounters or in specific units or areas of the facility at higher risk for SARS-CoV-2 transmission. -Eye protection (i.e., goggles or a face shield that covers the front and sides of the face) should be worn during all patient care encounters. The healthcare community transmission levels for the facility's county of residence, obtained from https://covid19.colorado.gov/healthcare-providers/long-term-care-facilities/healthcare-community-transmission-levels, were reviewed for the time of survey 9/26/22-9/29/22 and found to be in Substantial levels of transmission. B. Facility policy and procedure The COVID-19 Prevention, Response and Testing policy, revised 8/22/22, was provided by the nursing home administrator (NHA) on 9/29/22 at 1:05 p.m. It read in pertinent part, educate staff on proper use of personal protective equipment and application of standard, contact, droplet, and airborne precautions, including eye protection. C. Observation On 9/28/22 at 10:45 a.m. the primary care physician (PCP) #1 was observed on the secured unit. She was not wearing eye protection and was wearing a cloth mask. PCP #1 was sitting in the common area of the secured unit charting, and residents were walking around her. On 9/28/22 at 12:05 p.m. the resident council president (Resident #35) emerged from her room stating she had had a visit from PCP #1. PCP #1 was observed at the main nurses station wearing a cloth face covering and no eye protection, other residents were in the nurses station area. D. Staff interview The director of nursing (DON) and assistant director of nursing (ADON) were interviewed on 9/28/22 at 11:30 a.m. The ADON said the healthcare community transmission rate was currently substantial. The ADON said surgical masks and eye protection are required for all staff. PCP #1 was interviewed on 9/28/22 at 1:24 p.m. She said she had been coming to the facility for over six months. PCP #1 said she wore a cloth mask because it is thicker and two-ply. PCP #1 said she comes into the facility one time per week. The NHA, DON, ADON, director of clinical operations (DCO) and PCP #1 were interviewed on 9/28/22 at 2:46 p.m. The facility team including NHA, DON, ADON, and DCO acknowledged that the facility required PCP #1 to wear a surgical mask and eye protection while in the facility and in resident areas. The facility team acknowledged that PCP #1 was wearing a cloth face covering and no eye protection and had made visits to residents in the facility. The NHA said PCP #1 was not listed on the vaccine matrix and that it was just an oversight and that she would provide PCP #1 vaccine card and add her to the matrix. Cross-reference F888 failure to establish a process to track and securely document the COVID-19 vaccination status for all staff. E. Facility follow-up PCP #1 was not listed on the facility vaccine matrix, the NHA provided PCP #1's vaccine card and it revealed she was fully vaccinated and up to date. Provided by the director of clinical operations on 9/30/22 at 4:21 p.m. The facility has implemented a systemic approach following CMS (Centers for Medicare and Medicare Services)guidelines to reduce the likelihood of the spread of COVID-19. The facility contends that an observation of one contracted staff member wearing a cloth is not representative of systemic failure. The facility has remained free from positive covid results for both staff and residents for greater than 4 months while operating in a county in high transmission. The staff member in question was provided education immediately upon discovery and the facility will be transitioning to a new medical provider in the near future.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0603 (Tag F0603)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to ensure that five (#32, #8, #11, #4, and #60) of 22 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to ensure that five (#32, #8, #11, #4, and #60) of 22 out of 33 sample residents were free from involuntary seclusion and were receiving the least restrictive approach for their needs. Specifically, the facility failed to ensure Residents #32, #8, #11, #4, and #60, residing on the secure locked unit, had the required documentation to justify such restrictions including documentation such as doctor orders, resident representative consents, and secure unit evaluations were not obtained. I. Facility policy The Secure Unit Placement policy, dated 11/4/13, was provided by the nursing home administrator on 9/29/22 at 10:52 a.m. It read in pertinent part, The Admissions Coordinator, Social Services or designees shall assess the potential resident to include: Dementia related diagnosis and diagnostic testing that substantiates the type of dementia. If the resident is being admitted to a secure unit, the Admissions Coordinator, Social Services or designee will ensure that the following items are included in the pre-admission process: a primary dementia related diagnosis such as Alzheimer's disease, Vascular Dementia, Pick's Disease, or a mental health diagnosis and one of the following: Wandering outside of home/facility without regard for safety and/or Behavior that is dangerous to self or others and/or Behavior that seriously disrupts the rights of others. One of the following documented legally responsible parties: Court appointed guardian Decision making proxy for health care Durable medical power of attorney (signed when resident was competent to make decisions.) Furthermore, the Admissions Coordinator or Social Service Director will ensure that the Secure Unit Placement Evaluation form is complete and that a nursing representative, social services representative, and the legal responsible party have signed the Secure Unit Placement form. The Admissions Coordinator or Social Service Director shall ensure that the admission physician's orders include an order for placement on the secure unit. In addition, that the initial physician's progress note includes the reason for the secure unit placement. II. Resident #32 A. Resident status Resident #32, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 computerized physician orders (CPO), diagnoses included unspecified dementia without behavioral disturbance, anxiety, and amnesia. The 9/20/22 MDS assessment documented the resident had severe cognitive impairment with a brief interview of mental status (BIMS) score of five out of 15. She required supervision with bed mobility, transfers, eating, and toileting. She required limited assistance with dressing and personal hygiene. B. Record review The social services progress notes reviewed from 6/9/22 through 9/25/22 did not address or mention any conversation with family or resident representative for secure unit placement. There were no social service progress notes prior to 6/9/22 in the resident's medical record. Review of the resident's electronic medical records, there was no secure unit placement evaluation or signed secure unit placement forms. There no physician orders for placement on secure unit. III. Resident #8 A. Resident status Resident #8, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 CPO, diagnoses included and unspecified dementia without behavioral disturbances. The 9/12/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of three out of 15. He required supervision with bed mobility, transfers, eating, dressing, toileting, and personal hygiene. B. Record review The social services progress notes were reviewed from 3/23/22 to 9/11/22. There were two notes dated 6/21/22 and 9/11/22 and neither addressed or mentioned any conversation with family or resident representative for secure unit placement. There were no social service progress notes prior to 6/21/22 in the resident's medical record. Review of the resident's medical records, there was no secure unit placement evaluation or signed secure unit placement forms. There was no physician order located for placement on secure unit. IV. Resident #11 A. Resident status Resident #11, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 CPO, diagnoses included unspecified dementia with behavioral disturbances, Alzheimer's disease and anxiety. The 6/30/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. She required supervision with bed mobility, transfers, eating, dressing, toileting, and personal hygiene. B. Record review The social services progress notes were reviewed from 6/23/22 to 9/11/22. There were two notes dated 9/18/22 and 9/21/22 and neither addressed or mentioned any conversation with family or resident representative for secure unit placement. There were no social service progress notes prior to 9/18/22 in the resident's medical record. Review of the resident's medical records, there was no secure unit placement evaluation or signed secure unit placement forms. There were no physician orders located for placement on secure unit. V. Resident #4 A. Resident status Resident #4, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 CPO, diagnoses included unspecified dementia without behavioral disturbances. The 9/8/22 MDS assessment documented the resident was cognitively intact with a BIMS score of f14 out of 15. She required extensive assistance with bed mobility, dressing, toileting and transfers. B. Record review The social services progress notes reviewed from 10/18/21 through 9/25/22 did not address or mention any conversation with family or resident representative for secure unit placement. Review of the resident's medical records, there were no signed secure unit placement forms. In resident's medical record, there were two secure neighborhood evaluations, at admission on [DATE] and a 30 day from admission re-evaluation done 11/15/21. -No additional evaluations were located in the resident's medical records. There were no physician orders located for placement on secure unit. VI. Resident #60 A. Resident status Resident #60, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 CPO, diagnoses included unspecified dementia without behavioral disturbances and anxiety. The 8/24/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. She required extensive assistance with bed mobility, transfers, walking, and movement on and off the unit, dressing, toileting, eating, and personal hygiene. B. Record review The social services progress notes were reviewed from 3/23/22 to 9/11/22. There were three notes dated 5/19/22, 5/19/22, and 9/11/22. None of the progress notes addressed or mentioned any conversation with family or resident representative for secure unit placement. There were no social service progress notes prior to 5/19/22 in the resident's medical record. Review of the resident's medical records, there was no secure unit placement evaluation or signed secure unit placement forms. There were no physician orders located for placement on secure unit. VII. Staff Interviews The social services director (SSD) was interviewed on 9/27/22 at 11:21 a.m. The SSD said that the criteria for a resident to be admitted to the secure unit was based on whether or not the facility believed the resident would be able to find their way back if they left the facility. She said if a resident on the secure unit has cognitive improvements reflected by an increase of their BIMS score, the facility did not conduct further cognitive tests. The primary care physician (PCP) was interviewed on 9/28/22 at 2:03 p.m. She was the PCP for Residents #32, #8, #11, #4, and #60. The PCP said she did not know the facility's criteria for a resident to qualify for the secure unit. She said she was not part of the decision or evaluation of residents going onto the unit or moving off. She said that she was notified when a resident was admitted or discharged from the secure unit only. The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said all residents were evaluated prior to the placement on the secure unit. The evaluation was completed by the interdisciplinary team (IDT) and documented in the resident's medical record. He said every individual on the secure unit should have an evaluation completed and a physician order for the secure unit. He said usually residents on the secure unit had a low BIMS and/or progressive dementia. He was not involved in the process of placement on the unit. The social services assistant was interviewed on 9/29/22 at 2:33 p.m. The SSA identified that she was also the admissions coordinator for the facility. She said that the admission process for a resident admitting to the secure unit involved reading the referral packet, she did not go to assess the residents in person. She said she could not identify the clinical criteria for placement on the secure unit, at what point in the admission process consents and evaluations were obtained, or who was responsible for getting the physician order for placement. She said the SSD was responsible for the secure unit placement initial evaluations and ongoing evaluations. The social services corporate consultant (SSC) was interviewed on 9/29/22 at 2:40 p.m. The SSC said that the social services department were currently working on the responsible party consents as of 9/28/22 due to having identified the facility was only getting verbal consent and not documenting the consent. She explained that the secure unit evaluations need to be done upon admission, after 30 days, and after 180 days. She said the evaluation then needed to be done no less than every 180 days ongoing. She was unaware that there were residents whose evaluations were past due based on the process or not completed at all. The social services director was out of facility and unavailable for an interview on 9/29/22. IV. Facility follow-up On 9/28/22 at 3:30 p.m. requested from NHA secure unit consent, secure unit evaluation, and physician order for secure unit for Residents #32, #4, and #60. At 5:19 p.m. the NHA provided secure unit evaluation admission on [DATE] and physician order for secure unit dated 9/28/22 for Resident #32. The NHA did not provide resident representative consent or any additional secure unit evaluations. The NHA provided a 30 day from admission re-evaluation dated 6/7/22 and physician order for secure unit placement dated 9/28/22 for Resident #4. The NHA did not provide resident representative consent or any additional secure unit evaluations. The NHA provided the secure unit 30 day from admission evaluation dated 6/17/22 for Resident #60. Evaluation documented the resident was appropriate for Summit (unsecure unit of facility) and waiting on available bed. The NHA provided physician order for resident's secure unit placement stating resident required secure unit placement related to elopement risk dated 9/28/22. The NHA did not provide resident representative consent or any additional secure unit evaluations. On 9/29/22 at 8:52 a.m. requested from NHA secure unit consent, secure unit evaluation, and physician order for secure unit for Residents #8 and #11. On 9/29/22 at 10:52 a.m. the NHA provided physician orders for secure unit placement dated 9/28/22 for Resident #8. The NHA did not provide resident representative consent or secure unit evaluations. The NHA provided physician orders for secure unit placement dated 9/28/22 for Resident #11. The NHA did not provide resident representative consent or secure unit evaluations.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0744 (Tag F0744)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** VIII. Resident #55 A. Resident status Resident #55, age [AGE], was admitted on [DATE]. According to the September 2022 computeri...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** VIII. Resident #55 A. Resident status Resident #55, age [AGE], was admitted on [DATE]. According to the September 2022 computerized physician orders (CPO), diagnoses included dementia and chronic kidney disease, and noted a cognitive communication deficit. The 8/30/22 minimum data set (MDS) assessment documented the resident had severe cognitive impairment with a brief mental interview status (BIMS) of zero out of 15. The MDS documented the resident had no physical or verbal behaviors directed at others, and no wandering behaviors. He required setup only for all activities of daily living (ADL) except for dressing and walking between units which required one person physical assistance. The MDS documented the resident was on a regular antipsychotic medication regimen. The comprehensive care plan initiated on 11/4/21 documented the resident had potential to be physically and verbally aggressive related to dementia. B. Record review 1. Care plan The care plan initiated 11/4/21 and revised on 9/28/22 for behavior, documented Resident #55 had potential to be physically and verbally aggressive due to his dementia diagnosis. The goal initiated on 11/4/21 and revised on 9/15/22 documented the resident's risk for harming himself or others would be minimized. Interventions included: -Monitor and record Resident #55's behavior and attempted interventions in the behavior log. Staff were to intervene before his agitation escalated and redirect him away from sources of distress. Staff were to engage Resident #55 calmly in conversation, and if Resident #55 responded with aggression, staff were to walk calmly away, and approach him later (initiated 11/4/21). -Analyze times of day, places, circumstances, triggers, and what de-escalated the behavior and document the observations (initiated 11/4/21 and revised 8/17/22). -At or around 4:00 p.m. daily, Resident #55 liked to bring his preferred partner water or other drinks. Staff were to monitor and offer assistance for safety (initiated 11/4/21 and revised 8/17/22). -Monitor and intercept Resident #55 if he was observed in stressful situations (initiated 3/21/22). The intervention initiated 8/23/22 documented that when Resident #55 was observed entering Resident #37's room or approaching her, he should be redirected away from Resident #55. He should also be offered choices and activities, and ensure he has a calm demeanor or has returned to baseline (calm, not being aggressive, not exhibiting other behaviors). He should be frequently monitored by staff for safety. 2. Progress notes The 7/15/22 Progress notes documented Resident #55 was observed by staff wheeling Resident #37 in her wheelchair down the hall. Resident #37's son arrived with Resident #37's walker to take her out. Resident #55 became upset and tried to take the walker from Resident #37's son. Resident #55 accidentally made contact with Resident #37's face while he was trying to take the walker. The staff intervened and redirected Resident #55 and Resident #37 left with her son without further incident. C. Observations Contrary to the residents' care plan intervention that the residents be redirected away from one another, observations on 9/26/22 at 10:30 a.m. revealed Resident #55 and Resident #37 in the hallway next to the nurses' station having a conversation. Staff passed by the residents and did not redirect them. And, on 9/27/2022 at 11:20 a.m. Resident #55 and Resident #37 were observed sitting next to each other at the dining room table and eating lunch. Resident #55 ambulated independently throughout the community. He was not observed engaging with any residents besides Resident #37. Resident #55 was observed on 9/27/22 at 2:10 p.m. at the nurses station. Resident #55 appeared upset and was speaking loudly. IX. Resident #37 A. Resident status Resident #37, age [AGE] was admitted on [DATE]. According to the September 2022 CPO, diagnoses included dementia and congestive heart failure. The 8/10/22 minimum data set (MDS) assessment documented the resident was cognitively intact with a brief interview for mental status (BIMS) score of 13 out of 15. The MDS documented the resident was a one person assist with all activities of daily living (ADL). B. Record review 1. Care plan The care plan focus for safety initiated 8/23/22 documented the goal for Resident #37 was that her risk for safety would be minimized through the review date of 11/8/22. The intervention initiated 8/23/22 documented staff were to redirect Resident #55 away from Resident #37 when he approached her, and offered choices and activities separately for both residents. The care plan for intimacy and friendship initiated 8/31/22 documented Resident #37 has a desire for intimacy and friendship with another resident and may be a poor judge of safety due complex history with that resident. Pertinent interventions included that staff will provide reminders and prompts of safe and healthy behaviors and redirect unsafe behaviors or verbalizations as needed. Resident #37's care plan was not updated to indicate Resident #55 was allowed to push Resident #37 in her wheelchair. 2. Progress notes The 7/18/22 progress notes documented Resident #37 stated she received bruises when she was accidentally hit with her walker. She had bruises on her left chin and upper chest. The 7/21/22 progress notes by the interdepartmental team documented a 7/18/22 incident in which Resident #37's son attempting to take back Resident #37's walker from another resident who was taking the walker. Resident #37 was accidentally hit with the walker. The progress notes documented bruising on her chest and lips. The 8/31/22 progress notes documented Resident #37 was in Resident #55's room and Resident #37 stated Resident #55 has never been physically aggressive toward her. The progress note also documented, Updated capacity for consent completed on 8/31/22 to capture Resident #37's desire to be with Resident #55. -There was no documentation of alternate activities or choices offered as indicated in the care plan. -Resident #37's care plan was not updated with any new interventions to prevent Resident #55 from pushing Resident #37 in her wheelchair. The 9/3/22 progress notes documented Resident #37 attempting to enter Resident #55's bedroom. Staff redirected her back to her room. -There was no documentation of alternate activities or choices offered as indicated in the care plan. The 9/6/22 progress notes documented Resident #37 attempting to enter Resident #55's room, and stating Resident #55 was her boyfriend. -There was no documentation of alternate activities or choices offered as indicated in the care plan. The 9/10/22 progress notes documented Resident #37 was signaling for Resident #55 to come to her room. Resident #55 was redirected away from Resident #37's room. Staff reported Resident #37 appeared upset and yelled, We are both adults and he can stay in my room. There was no documentation of alternate activities or choices offered as indicated in the care plan. C. Observations Resident #37 ambulated independently with her wheelchair to the dining room. She was observed sitting next to Resident #55 on 9/27/22 at lunch. She was not conversing with other residents but was smiling throughout the meal. She was able to ambulate in her wheelchair independently through the corridors. X. Review of altercation between Resident #55 and Resident #37 The facility abuse investigation of an 8/15/22 incident between Residents #55 and #37 revealed that Resident #37's daughter informed the NHA that Resident #55 had hit her mom. The NHA was informed by the licensed practical nurse (LPN) at the facility that Resident #37 reported being hit in the mouth by Resident #55 (cross-reference F600). XI. Staff interviews Certified nursing aide (CNA) #6 was interviewed on 9/29/22 at 1:44 p.m. She said she was providing one-to-one supervision supervision for Resident #55 this shift. She said Resident #55 left his room and she chose to walk on his left side which was between him and Resident #37's room in an effort to discourage him from entering her room. He continued to walk to the dining room without redirection. She stated she knew who Resident #37 was but did not know what behaviors to monitor. CNA #5 was interviewed on 9/29/22 at 2:20 p.m. He said behaviors were documented in point click care, the electronic charting system. He said was unsure if Resident #55 or Resident #37 had behavior tracking to monitor. CNA #2 was interviewed on 9/28/22 at 1:34 p.m. She said it was her day off and she was called to come in, and sit with Resident #55 for safety reasons. She said he was very independent and had no safety concerns so far, but she was unsure what specific safety concerns she was monitoring for. Registered nurse (RN) #1 was interviewed on 9/28/22 at 1:55 p.m. She stated when Resident #37 sought out Resident #55 she was redirected, and became tearful and withdrawn. She stated Resident #55 and Resident #37 could do activities together but could not be in each other's room. She stated she had previously redirected Resident #37 away from Resident #55 and toward other activities. She stated Resident #55 became angry if he sees a male caregivers or CNA, with Resident #37. She stated there was a previous incident in which someone came to take Resident #37 to an appointment and Resident #55 was tense, and waited at the front door for her to return. This was not documented in the progress notes. The director of nursing (DON) was interviewed on 9/29/22 at 1:00 p.m. She stated as of yesterday 9/27/22 Resident #55 had one-to-one staff supervision. She said Resident #37's daughter spoke to Resident #37 on the phone when the daughter heard Resident #55 in the background. The DON said if it was not a common area, Resident #37's daughter did not want Resident #55 with her mother. She said a common area was fine for Resident #37 and Resident #55 to be together. The DON said she did not document this conversation with the resident's daughter, but communicated her request the next day during a meeting. She said there was a neighborhood meeting where the staff were informed Resident #55 and Resident #37 could be in the same common area. She said the one-to-one staff supervision was implemented to make sure Resident #55 did not follow Resident #37 to her room. Residents were allowed to interact only in common areas. She said alternative placement for Resident #55 was still being sought. -However, the one-to-one was not implemented until 9/27/22 and based on observations above the facility failed to implement protective measure to keep Resident #37 safe. Based on record review and interviews, the facility failed to ensure a resident who displayed or was diagnosed with dementia, received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being for five (#60, #4, #20, #55 and #37) of 12 out of 33 sample residents. Specifically, the facility failed to consistently provide person-centered approaches to Resident #60, #4, #20, #55 and #37 who had diagnoses of dementia, involved in resident to resident altercations on the secured unit (cross-reference F600 for abuse). Findings include: I. Facility policy and procedure The Dementia-Clinical Protocol policy and procedure, revised November 2018, was provided by the nursing home administrator (NHA) on 9/27/22 at 2:30 p.m. It revealed in pertinent part, For the individual with confirmed dementia, the interdisciplinary team (IDT) will identify a resident-centered care plan to maximize remaining function and quality of life. Direct care staff will support the resident in initiating and completing activities and tasks of daily living; bathing, dressing, mealtimes, and therapeutic and recreational activities will be supervised and supported throughout the day as needed. The physician will order appropriate interventions to address significant behavioral and psychiatric symptoms. The Behavior Monitoring policy and procedure, revised 11/26/19, was provided by the NHA on 9/27/22 at 2:30 p.m. It revealed in pertinent part, The purpose of behavior monitoring is to establish an accurate pattern of resident targeted behaviors as determined by the resident's history, evaluation, minimum assessment, data assessment, etc. The goal is to determine appropriate behavior intervention such as counseling, behavior management plan including non-pharmacological interventions and psychoactive medication management. When resident displayed targeted and/or inappropriate behavior, facility staff will implement behavioral interventions to assure the safety of the resident and/or other residents and staff/visitors. The Psychopharmacological Medications policy and procedure, revised 1/10/19, was provided by the NHA on 9/28/22 at 10:55 a.m. It revealed in pertinent part, If the information was not obtained prior to admission, the licensed nurse and/or social services director will make every effort to determine if there are any possible behavior symptoms that may require special monitoring and/or care planning. The licensed nurse or social services director will initiate behavior monitoring within the first twenty-four hours of admission. Licensed nurses and additional staff will monitor and document any target behaviors that occur. These behaviors will be documented on one or more of the following: the Medication Administration Record, the Treatment Administration Record, Behavior Monitoring Chart form, or on a Behavior Incident Report. II. Resident #60 A. Resident status Resident #60, age [AGE], was admitted on [DATE]. According to the September 2022 computerized physicians orders (CPO), diagnoses included unspecified dementia without behavioral disturbances and anxiety. The 8/24/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. She required extensive assistance with bed mobility, transfers, walking, and movement on and off the unit, dressing, toileting, eating, and personal hygiene. B. Record review The September 2022 CPO revealed the following physician orders for psychotropic medications: Sertraline 100 MG one time a day for depression ordered 7/12/22 Clonazepam 1 MG two times a day for anxiety ordered on 3/23/2020 No orders for behavior monitoring were found for the medication administration record or the treatment administration record. The comprehensive care plan was initiated on 8/31/22, documented under the trauma informed care focus that the resident had a suspected history of trauma related to self-harm that could cause problematic behaviors such as making herself vomit. Interventions were to assess resident's needs for additional services and therapeutic support or specialists from the community. Offer referrals periodically and as needed. Explore and offer peer support services with relevant cultural similarities as requested by the resident. Provide a program of activities that is of interest and accommodates the resident's status. Social service progress notes dated 3/23/22 to 9/11/22 did not show any services or therapeutic support were discussed or offered to the resident or representative. Nor were peer support services with relevant cultural similarities explored or offered. Psychosocial quarterly/change of condition/annual assessment progress notes dated 3/23/22 to 9/11/22 did not show any services or therapeutic support were discussed or offered to resident or representative. Nor were peer support services with relevant cultural similarities explored or offered. CNA tasks pulled on 9/28/22 at 3:30 p.m. showed behavior monitoring for July, August, and September 2022 for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behavior monitoring for behaviors directed towards self or self-harm. III. Resident #4 A. Resident status Resident #4, age [AGE], was admitted on [DATE]. According to the September 2022 CPO, diagnoses included unspecified dementia without behavioral disturbances. The 9/8/22 MDS assessment documented the resident was cognitively intact with a BIMS score of fourteen out of 15. She required extensive assistance with bed mobility, dressing, toileting and transfers. B. Record review The September 2022 CPO revealed the following physician orders for psychotropic medications: Risperdal 0.25 MG one tablet a day at bedtime for dementia with behaviors ordered on 3/31/22. No orders for behavior monitoring were found for the medication administration record or the treatment administration record. The comprehensive care plan was initiated on 11/30/21, documented under the behavior focus that the resident had behavior challenges of experiencing hallucinations and delusions pertaining to her own safety when exposed to an increase in stimulus or environmental changes. Interventions included to monitor behavior episodes and attempt to determine underlying causes, provide a program of activities that is of interest, and accommodate and anticipate resident needs. Social service progress notes dated 10/18/21 to 9/11/22 did not show any documentation regarding hallucination or delusions or determination of causes. Psychosocial quarterly/change of condition/annual assessment progress notes dated 1/20/22 to 9/11/22 did not show any documentation regarding hallucination or delusions or determination of causes. There were no psychosocial assessment notes prior to 1/20/22 in the resident's medical record. CNA tasks pulled on 9/28/22 at 3:30 p.m. for July, August and September of 2022 showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behavior monitoring for behaviors related to delusions or hallucinations nor detailed monitoring to consider causes. C. Family interview Resident's daughter in law was interviewed on 9/26/22 at 11:33 a.m. Stated that she would like to see the resident engaged in more activities and more personalized attention from staff to maintain cognitive stamina. IV. Resident #20 A. Resident status Resident #20, age [AGE], was admitted on [DATE]. According to the September 2022 computerized physician orders (CPO), diagnoses included unspecified dementia without behavioral disturbance, type 1 diabetes, and metabolic encephalopathy (chemical imbalance in the brain). The 9/27/22 minimum data set (MDS) assessment documented the resident had moderately impaired cognition with the brief interview for mental status score (BIMS) of twelve out of 15. He required supervision with bed mobility, transfers, dressing, eating, toilet use, and personal hygiene. B. Record review The September 2022 CPO revealed the following physician orders for psychotropic medications: Sertraline 100 MG one time a day for hyper sexuality ordered 9/10/22. No orders for behavior monitoring were found for the medication administration record or the treatment administration record. The comprehensive care plan was initiated on 9/21/21, and revised on 7/29/22, identified under the trauma informed care focus that the resident had problematic behaviors related to a history of violence, drugs and alcohol use. These could contribute to behaviors such as making fear based or paranoid statements about other residents and his interactions with them. Interventions included to explore and offer peer support services with relevant cultural similarities, and reinforce participation in structured or personal activities. Under the behavior focus in care plan dated 7/29/22, it identified that the resident had the potential to be physically, sexually and verbally aggressive with women and would rub them inappropriately on the legs and chest. Interventions included behavior monitoring, using kind language to remove the resident from the situation, reinforce with the resident that behaviors were inappropriate and to divert the resident's attention. It also identified that the resident had behavior challenges and could become agitated and raise his voice when he felt nagged at by staff. Interventions included deescalating by distracting him, reproaching later, offering him coffee or a snack, offering to spend 1:1 (one-to-one) time with him, and offering him an office to rest in. No orders for behavior monitoring were found for the medication administration record or the treatment administration record. Social service progress notes dated 3/19/21 to 9/11/22 did not show any documentation regarding offering or exploring peer support services with relevant cultural similarities. Psychosocial quarterly/change of condition/annual assessment progress notes dated 1/29/21 to 7/27/22 show the resident repeatedly expressed anger and negative emotions towards placement. The resident also expressed depression and was at risk due to a history of alcohol and cocaine abuse. Nothing was documented in assessments regarding services offered for depression or substance abstinence. Nor were peer support services with relevant cultural similarities explored or offered. Certified nurse aide tasks pulled on 9/28/22 at 11:59 a.m. for July, August and September 2022 showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors of hyper sexuality, paranoia, or aggression indicated to monitor. C. Incidents of sexual abuse Resident #20 was involved in three incidents where sexual abuse occured on 7/14/22, 8/29/22, and 9/26/22. The facility failed to implement personalized interventions after the second incident to prevent future abuse from occurring (cross-reference F600). V. Observations The secure unit where Residents #60, #4, and #20 resided was observed throughout survey from 9/26/22 to 9/28/22; 9/26/22 from 11:00 a.m. to 12:15 p.m. and again from 2:01 p.m. to 4:15 p.m.; 9/27/22 from 10:00 a.m. to 11:30 a.m. and again from 1:00 p.m to 3:40 p.m.; and, 9/28/22 from 1:00 p.m. to 2:30 p.m. During these times, there were no activities occurring during observations. The residents were wandering around the unit without a meaningful activity provided. VI. Staff Interviews Registered nurse (RN) #3 on 9/27/22 at 10:43 a.m. She was not aware that Resident #60 or Resident #4 had any challenging behaviors or specific behavior interventions. She was also not aware of any inappropriate sexual behaviors or any other challenging behaviors or specific behavior interventions for Resident #20. The social services director (SSD) was interviewed on 9/27/22 at 11:21 a.m. She said that the certified nursing assistant (CNA) was to report resident behaviors to the nurse for the nurse to flag behavior in the resident's electronic record dashboard for management to review. She said CNAs document behaviors in point of care (POC) in the resident's electronic record. She said management could review the POC by pulling a follow up question report. The SSD inputted the target behaviors and desired interventions in the resident's care plan not in POC. The SSD said she did not have the ability to customize behaviors or add person centered interventions to POC. She added that the facility does not put behavior tracking on the resident's MAR or TAR. The director of clinical (DCO) operations was interviewed on 9/28/22 at 11:45 a.m. The DCO explained the system of behavior tracking at the facility was to put target behaviors and their intended interventions into the resident's care plan. From there, the writer could select to include the care plan focus and interventions to the CNA [NAME] (a directive for the care staff). The [NAME] tasks did not come up automatically for the CNA in POC but they could click on it to see the target behaviors and the interventions. The CNA could chart the incident, intervention and outcome in POC and create an alert for the dashboard for IDT to review. The DCO attempted to demonstrate by pulling up a resident's [NAME] with known behaviors on their care plan, however, focus and interventions from the care plan were not displayed on the [NAME]. The DCO could not explain the breakdown in the intended process only that he would have to look into it. Activities assistant (AA) #1 was interviewed on 9/28/22 at 1:24 p.m. She was not aware that Resident #60 or Resident #4 had any challenging behaviors or specific behavior interventions. AA #1 was aware that Resident #20 had behaviors of inappropriate sexual touching and that he was to be keep from female residents during activities. She was not aware of any other challenging behaviors or specific behavior interventions for him. CNA #5 was interviewed on 9/29/22 at 2:20 p.m. He said that resident behaviors are documented in the POC. He said every resident had behavior tracking in POC for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. He said the CNA could mark the question with a response whether or not it occurred but cannot customize the response. There were no customized interventions or behaviors indicated in POC. VII. Facility follow-up On 9/27/22 at 2:13 p.m. documentation of behavior tracking was requested from NHA for Resident #20 for months of July, August, and September 2022. The NHA provided the follow up question reports on 9/27/22 at 2:30 p.m. -The reports did not include personalized behaviors or interventions. On 9/29/22 at 8:52 a.m. documentation of behavior tracking was requested from NHA for Resident #60 and #4 for months of July, August, and September 2022. The NHA provided the follow up question reports on 9/29/22 at 10:52 a.m. for both residents. The reports did not include personalized behaviors or interventions.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0888 (Tag F0888)

Could have caused harm · This affected multiple residents

Based on observations, record review and interviews, the facility failed to develop and implement a COVID-19 staff vaccination process to address all facility staff, including agency staff who provide...

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Based on observations, record review and interviews, the facility failed to develop and implement a COVID-19 staff vaccination process to address all facility staff, including agency staff who provided care, treatment and other services to facility and/or residents. Specifically, the facility failed to obtain the vaccination status of outside providers. The facility did not have the vaccination status for all of the outside providers listed on the matrix. The facility was unable to provide a listing of the vaccination status of all contracted providers/staff who enter the facility on a regular basis and provide direct care to residents. Cross-reference F880 infection control. Findings include: I. Facility policy The COVID-19 Vaccine policy, revised 4/22/22, was provided by the nursing home administrator (NHA) on 9/29/22 at 1:05 p.m. It read in pertinent part, It is required that all individuals in the community receive the designated COVID-19 vaccination and recommended boosters or provide evidence of vaccine receipt or exemption. II. Record review Staff vaccination matrixes were provided by the facility. The vaccination matrix failed to ensure all staff and providers who provided resident care were accurately listed on the vaccine matrix. -Review of the matrix provided by the facility failed to include medical providers, including the facility primary care physician (PCP) #1 and the facility medical director (MD), who were both in the building on 9/29/22. -Incorrect data was provided on two staff members registered nurse (RN) #4 revealing fully vaccinated with no booster and licensed practical nurse (LPN) #2 revealing fully vaccinated with no booster, which created confusion on COVID-19 testing requirements. Both RN #4 and LPN #2 were up-to-date with their vaccination status. -In addition, the matrix failed to include contract agency nurse workers including certified nurse aides (CNAs), LPNs, or RNs. III. Facility COVID-19 status The facility was located in Denver county, and was in substantial community transmission levels for healthcare communities during the survey from 9/26/22 to 9/29/22. IV. Staff interviews The nursing home administrator (NHA) and assistant director of nursing (ADON) were interviewed on 9/29/22 at 1:48 p.m. The ADON said she was responsible for entering all staff into the COVID-19 immunization matrix. The NHA said her expectation was that all staff and agency members should be listed on the matrix. The ADON said her process was to collect all COVID-19 vaccination cards and make sure they were up to date, put them into a binder and add them to the matrix. The ADON said her expectation was that all staff and agency members would be listed on the matrix. The ADON said she checked the employee list with the matrix as an audit. The NHA said that they still need to add all the contract agency staff to the matrix but that they did have their vaccination cards. The NHA said the matrix provided by her on Monday 9/26/22 was incorrect and that the two sample staff members were up to date and that she would provide that information. V. Facility follow-up The facility provided the vaccine cards for staff members not listed on the vaccine matrix. -PCP #1 who was up-to-date with their vaccination status; and, -MD who was up-to-date with their vaccination status. On 9/29/22 at 2:15 p.m. the NHA provided immunization cards on two sample staff members due to conflicting information provided on the initial matrix. -LPN #2 who was up-to-date with their vaccination status. - -RN #4 who was up-to-date with their vaccination status. On 9/30/22 at 4:41 p.m. the director of clinical operations (DCO) provided the facility redacted corporate immunization matrix. It revealed: -Seven up-to-date corporate staff members; and. -The NHA was completely vaccinated, without any boosters. -However, the original matrix provided by the facility listed the NHA as receiving a booster on 9/30/21 revealing the corporate matrix conflicts with the facility's staff matrix.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected most or all residents

Based on record review and interviews, the facility failed to develop and implement appropriate quality assurance and performance improvement (QAPI) plans of action to correct identified quality defic...

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Based on record review and interviews, the facility failed to develop and implement appropriate quality assurance and performance improvement (QAPI) plans of action to correct identified quality deficiencies, potentially affecting all the residents in the facility. Specifically, the quality assurance performance improvement (QAPI) program committee failed to identify concerns and or implement effective action plans to mitigate the repetition facility failures in abuse and behavioral health. Findings include: I. Facility policy The QAPI Committee policy and procedure, undated, was provided by the nursing home administrator (NHA) on 9/26/22, and read in pertinent part: Quality Management and Quality Assurance and Performance Improvement (QAPI) Program designed to objectively and systematically monitor and evaluate the resident's care and health care services. The comprehensive program is designed to provide care that is optimal within available resources and is consistent with the achievable goals for the facility. Objectives: 1. To ensure that monitoring quality of residents' care is performed systematically and continuously. 2. To identify the organizational components responsible for Quality Management and QAPI Program functions and to delineate the components which include the line of authority, responsibility, and accountability. 3. To assure communication among all departments in improving resident care and identifying problems through the use of on-going monitors by focusing on identification, analysis, and resolution of problems. 4. To evaluate the results of actions taken by each department and maximize the use of resources available within the facility. II. Failure to identify quality deficiencies and initiate effective action plans to correct The recertification survey findings revealed deficiencies in the facility's level of performance in protecting residents from physical and sexual abuse, providing appropriate assessment and person-centered care to resident's with dementia. There was no evidence the findings had triggered a QAPI plan with corrective actions prior to survey. A. Cross-reference F600-failure to protect residents from abuse. F600 cited at a J scope, immediate jeopardy to resident health or safety. Survey findings revealed Resident #20 sexually assaulted three cognitively impaired residents. Resident #20, with a cognition between moderately impaired and intact with no impairments, was involved in three sexual assaults against severely cognitively impaired residents and remained on secure memory care unit with a severely impaired population. Observations revealed facility failed to protect Resident #32, with a severely impaired cognition, from sexual assault perpetrated by Resident #20. Interviews and record review reveal that facility staff and administration did not put in place interventions to monitor Resident #20 appropriately to prevent his access to vulnerable residents to assault as evident by his repeated sexual assaults. Interviews revealed facility administration failed to recognize resident-to-resident altercations as abusive and as potentially abusive situations, and take steps to protect residents from physical and sexual abuse. B. Cross-reference F603-involuntary seclusion. F603 cited at an D scope, no actual harm with potential for more than minimal harm. The facility failed to ensure Residents #32, #8, #11, #4, and #60, residing on the secure locked unit, had the required documentation to justify such restrictions. Specifically, documentation such as; doctor orders, resident representative consents, and secure unit evaluations were not obtained. C. Cross-reference F744-dementia care. F744 was cited at an D scope, no actual harm with potential for more than minimal harm. The facility failed to document person-centered approaches for behaviors were being provided for Residents #60, #4, and #20. III. Review of QA action plan/staff interview The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said he participated in QAPI meetings monthly. He said all residents should be free from abuse. He said he believed Resident #20 was discussed during one of the meetings and staff put interventions in place to keep residents safe. He said he could not recall the details. The nursing home administrator (NHA) was interviewed regarding QA action plans on 9/29/22 at 4:45 p.m. She said the QA committee met monthly, and included the department heads, medical director, and pharmacist. Regarding abuse, the NHA said a QA program had identified a concern that the facility had several abuse allegations that were investigated and reported. She said it was brought to the attention of the QAPI committee on several occasions and it was still in progress as the facility implemented ongoing monitoring and was looking for alternative placement for Resident #55. Regarding involuntary seclusion she said all resident's on the secure unit should have a physician order. She said the facility had not identified that some orders were missing. Regarding dementia care, she said all residents on the secure unit were monitored for behaviors or any changes. Review of the facility's QAPI program documented deficiencies cited during the recertification survey, and the management team interview revealed the committee had not effectively identified and developed action plans to address the abuse allegations and dementia care, identified above. IV. Follow-up On 9/29/22 at 4:45 p.m. NHA provided a printed QAPI monthly agenda with no date. The agenda noted that Resident #20 had behavioral allegations on 8/29/22. On 9/10/22 the recommendation was to increase Sertraline for hypersexuality and to monitor for medication change with no further behaviors. For Resident # the note read the resident had behavior allegations on 8/15/22 with recommendation to start Risperdal on 8/18/22, with no further concerning behaviors.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 3 harm violation(s), $29,075 in fines, Payment denial on record. Review inspection reports carefully.
  • • 42 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $29,075 in fines. Higher than 94% of Colorado facilities, suggesting repeated compliance issues.
  • • Grade F (23/100). Below average facility with significant concerns.
Bottom line: Trust Score of 23/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Brookshire Post Acute's CMS Rating?

CMS assigns BROOKSHIRE POST ACUTE an overall rating of 3 out of 5 stars, which is considered average nationally. Within Colorado, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Brookshire Post Acute Staffed?

CMS rates BROOKSHIRE POST ACUTE's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 55%, which is 9 percentage points above the Colorado average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 73%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Brookshire Post Acute?

State health inspectors documented 42 deficiencies at BROOKSHIRE POST ACUTE during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 3 that caused actual resident harm, and 38 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Brookshire Post Acute?

BROOKSHIRE POST ACUTE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by PACS GROUP, a chain that manages multiple nursing homes. With 67 certified beds and approximately 62 residents (about 93% occupancy), it is a smaller facility located in DENVER, Colorado.

How Does Brookshire Post Acute Compare to Other Colorado Nursing Homes?

Compared to the 100 nursing homes in Colorado, BROOKSHIRE POST ACUTE's overall rating (3 stars) is below the state average of 3.1, staff turnover (55%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Brookshire Post Acute?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the facility's high staff turnover rate.

Is Brookshire Post Acute Safe?

Based on CMS inspection data, BROOKSHIRE POST ACUTE has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in Colorado. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Brookshire Post Acute Stick Around?

Staff turnover at BROOKSHIRE POST ACUTE is high. At 55%, the facility is 9 percentage points above the Colorado average of 46%. Registered Nurse turnover is particularly concerning at 73%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Brookshire Post Acute Ever Fined?

BROOKSHIRE POST ACUTE has been fined $29,075 across 1 penalty action. This is below the Colorado average of $33,370. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Brookshire Post Acute on Any Federal Watch List?

BROOKSHIRE POST ACUTE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.