CRITICAL
(J)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Free from Abuse/Neglect
(Tag F0600)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to create an environment that protected eight of 21 re...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to create an environment that protected eight of 21 residents reviewed (#20, #32, #42, #12, #33, #45, #37 and #55) from abuse.
RESIDENT TO RESIDENT SEXUAL ABUSE
Resident #20, with moderate cognitive loss, exhibited inappropriate sexual behavior toward three residents (#42, #12, and #32), all of whom were severely cognitively impaired. Resident #42 was touched inappropriately on her breast on 7/14/22, Resident #12 was touched inappropriately on her breast on 8/29/22, and Resident #32 was touched inappropriately on her breast on 9/26/22, during the survey.
While the facility provided immediate interventions to ensure resident safety after the incidents on 7/14/22 and 8/29/22, the immediate interventions (15 minute checks x 72 hours) were not sustained, and the interventions staff reported they had been given (to keep Resident #20 away from female residents, keep him on 15 minute checks if he was alone and on one on one (1:1) supervision if he was in common areas), were not consistently implemented to prevent further sexual abuse. On 9/26/22, Resident #20 sat at a table in the common area without any staff present, waved Resident #32 to the table, and began to massage her breast, stopping when he realized he was being observed.
The facility's failure to develop and implement effective interventions to prevent cognitively impaired residents from being repeatedly subjected to inappropriate sexual behavior by Resident #20 created the potential for serious harm if the situation was not immediately corrected.
RESIDENT TO RESIDENT PHYSICAL ABUSE
Record review, observations and interview revealed the facility failed to take sufficient steps to protect Resident #45 and Resident #37 from physical abuse by Resident #33 and Resident #55, respectively.
Cross-reference F744; treatment/services for dementia care.
Findings include:
RESIDENT TO RESIDENT SEXUAL ABUSE
I. Immediate jeopardy
A. Findings of immediate jeopardy
Resident #20, with moderate cognitive loss, exhibited inappropriate sexual behavior toward three residents (#42, #12, and #32), all of whom were severely cognitively impaired. Resident #42 was touched inappropriately on her breast on 7/14/22, Resident #12 was touched inappropriately on her breast on 8/29/22, and Resident #32 was touched inappropriately on her breast on 9/26/22, during the survey.
The facility's failure to develop and implement effective interventions to prevent cognitively impaired residents from being repeatedly subjected to inappropriate sexual behavior by Resident #20 created the potential for serious harm if the situation was not immediately corrected.
On 9/27/22 at 4:00 p.m. the facility's director of clinical operations (DCO) was notified that the facility's failure created an immediate jeopardy situation.
B. Facility plan to remove immediate jeopardy
On 9/27/22 at 5:42 p.m., the facility submitted a plan to abate the immediate jeopardy. The abatement plan read:
Immediate Action:
Upon notification of potential sexual abuse perpetrated by Resident #20, a one to one was immediately initiated on 9/26/22.
Resident #20 remained on a 1:1 until the resident was discharged from the community at 12:03 pm on 9/27/22.
Non-interviewable resident observations to be completed on all residents residing in the secure neighborhood daily for a period of 72 hours to ensure no adverse effects or behavioral changes have been identified. Interviews to be completed on 9/28/22 for all residents who were in attendance at the group activity where the incident occurred, since they would be the only ones affected by the alleged perpetrator. Observations will be documented on Non-Interviewable Resident Observation forms for each individual resident. If any behavioral changes are noted DON/NHA/SSD (director of nursing, nursing home administrator, social services director) to be notified immediately upon discovery for review and recommendations.
During the period from 9/27/22 to 9/28/22, all staff were provided education on abuse reporting, response, and ongoing behaviors. Education to include any updated revisions / interventions as well as reporting allegations to the NHA immediately. Education to include documenting behaviors appropriately. When indicated, resident specific education will be provided to staff on interventions. Behaviors to be documented in electronic medical records via POC (point of care) tasks and Risk Management incident reports.
All staff members on shift on 9/27/22 were provided immediate education related to abuse reporting guidelines and policy and abuse investigation process. All staff members to be educated by Staff Development Coordinator or Charge Nurse on duty prior to the start of their next shift until such time as 100% compliance is achieved.
Beginning 9/28/22, observations to be completed by NHA/Designee at least three times weekly to ensure interventions in place for behavioral residents are followed.
Systemic Changes:
Education on abuse reporting, response, and ongoing behaviors will be provided and will include proper interventions as well as reporting allegations to the NHA immediately. This education will be continued with all staff members prior to the start of the next shift until all staff have been educated.
Residents are reviewed prior to admission for previously identified behaviors to ensure that interventions are in place upon admission. The Capacity for Consent is completed on residents for whom a need is identified i.e. expressing a desire to pursue an intimate relationship with a consenting peer. Routine behavior monitoring to continue with all residents to ensure newly identified behaviors are addressed.
Behaviors documented in Point Click Care to be reviewed during daily meetings (Monday through Friday) by IDT (interdisciplinary team) managers including NHA, DON, ADON (Assistant DON), and SSD. NHA or designee to ensure any needed revisions to the behavioral plan of care are put into place following a root cause analysis to ensure person centered interventions are trialed. Staffing is reviewed daily to ensure appropriate staffing in place to meet needs to include behavior management. Care plan to be updated at this time. An immediate complete facility audit of care plans to ensure care plans identify residents with high risk behaviors have appropriate interventions in place. Care plans to be reviewed as needed and quarterly with the routine care conference.
The facility will continue to initiate an investigation for allegations of abuse. All investigations will be reviewed upon completion by Corporate Consultant to ensure complete and accurate investigation is completed and appropriate follow up/interventions are put into place.
The NHA will be responsible to report allegations of abuse to the proper authorities.
Monitoring:
Behavior monitoring will continue to be completed on each shift for each resident utilizing POC tasks. Additional behaviors may be documented in risk management and progress notes. Behavior monitoring for behaviors directed at others are triggered to the PCC dashboard for the management team and will be reviewed daily.
The facility will track abuse allegations on the abuse log as they occur to identify any trends in residents involved in allegations.
C. Removal of immediate jeopardy
On 9/28/22 at 4:51 p.m. the NHA was notified that based on review of the facility plan, the immediate jeopardy situation had been abated. However, deficient practice remained at an E level, the potential for more than minimal harm at a pattern.
II. Facility abuse policy
A. On 9/26/22 at 11:19 a.m. the NHA provided the Abuse Policy developed 9/26/13, revised 10/28/2020. It read in pertinent part;
-Definitions:
Sexual abuse is a non-consensual sexual contact of any type with a resident.
Willful is when the individual must have acted deliberately, not that he/she must have intended to inflict injury or harm.
-Prevention of abuse, neglect or misappropriation of personal possessions:
Residents at risk for abusive situations are identified and appropriate care plans are developed
-Abuse by other residents
If a resident experiences a behavior change resulting in aggression towards other residents, the facility conducts further assessment and arranges for appropriate psychiatric evaluation for further screening. The resident's care plan is revised to include new approaches to reduce or eliminate any further chance of abuse.
-If abuse happens:
Separate the assistant from the victim. Isolate the assailant to protect others. Assess and treat the victim. Notify the Administrator on duty.
B. Review of the facility policy revealed it addressed categories of abuse but did not address actions to take or interventions to keep residents safe.
III. Failure to create an environment that protected Residents #42, #12, and #32 from sexual abuse by Resident #20.
A. Resident #20 and Resident #42
1. Resident # 20 - facility knowledge of potentially sexually abusive behavior
Resident #20, age [AGE], was admitted on [DATE]. According to the September 2022 computerized physician orders (CPO), diagnoses included unspecified dementia without behavioral disturbance, type 1 diabetes, and metabolic encephalopathy. The resident was residing in the secure memory care unit.
The 9/27/22 minimum data set (MDS) assessment documented the resident had moderately impaired cognition with the brief interview for mental status score (BIMS) of 12 out of 15. He required supervision with bed mobility, transfers, dressing, eating, toilet use, and personal hygiene. The resident was independent in ambulation without an assistive device. The resident did not display any behaviors of wandering.
A comprehensive care plan, initiated on 9/21/21, identified under trauma informed care, that Resident #20 had problematic behaviors related to history of violence, drug and alcohol use. Resident had the potential to be physically, sexually and verbally aggressive with women and would rub them inappropriately on the legs and chest. Interventions were behavior monitoring, using kind language to remove resident from the situation, reinforce with resident that behavior was inappropriate and divert resident's attention.
Continuous observations on 9/26/22 from 12:03 p.m. to 1:30 p.m. showed while drinks were being served in common area on secure unit, Resident #20 attempted to engage the dietary supervisor (DS), asking her if she goes out at night and if she was married. The DS did not engage.
Resident #20 was interviewed on 9/26/22 at 4:15 p.m. The resident was able to recall that he had been in the hospital prior to his admission and the reason why he was in the hospital. He stated he had been in the facility for 20 months (correct time frame was 22 months). He was able to provide accurate information regarding his history and his family members. He was also able to recall having eaten fried chicken that the staff had ordered for him for lunch earlier and to count the amount of money he had in his pocket correctly.
2. Resident #42 - facility knowledge of behavior that placed the resident at risk for abuse
Resident #42, age [AGE], was admitted on [DATE]. According to the September 2022 CPO, diagnoses included unspecified dementia with behavioral disturbances and depressive episodes. The resident was residing in the secure memory care unit.
The 8/11/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. The resident required extensive assistance with dressing, eating, toileting, and personal hygiene. The resident was independent in ambulation without an assistant device. She had behaviors of continuous inattention and disorganized thinking.
The resident's care plan, initiated on 2/11/20 and revised on 2/24/21, documented the resident had behavior challenges related to severe cognitive impairments. She often walked out of her room without clothing, only in an adult undergarment. Interventions were to utilize clothing or blanket to cover the resident and attempt to redirect back to room to dress. The resident had communication deficits and was nonverbal.
Continuous observations of the resident on 9/26/22 from 12:03 p.m. to 1:30 p.m. revealed the resident walked independently throughout the unit and talked in nonsensical sentences.
3. Incident 7/14/22
A nursing progress note dated 7/14/22 stated Resident #20 was observed touching a female resident (#42) inappropriately but stopped when asked to do so. The resident denied touching the other resident and was started on 15 minute checks for 72 hours.
The facility's alleged sexual abuse incident report dated 7/14/22 documented that Resident #42 had been walking down the hall in only her disposable brief. Resident #20 had walked up behind her and touched her breast. Staff separated the residents and placed the residents on 15 minute checks. Witness statement dated 7/15/22 from activities associate (AA #2) stated that when Resident #20 was observed grabbing the breast of Resident #42, he was told not to do that. He then proceeded to do it once more, then went to his room.
4. Failures in facility response to protect Resident #42, as well as other residents, from potential sexual abuse by Resident #20.
a. Review of Resident #20's record revealed the facility failed to take sufficient steps to prevent further sexual abuse by the resident and failed to protect Resident #42 from further abuse.
Record review revealed the facility implemented one on one (1:1) supervision and 15 minute checks after the incident but these interventions were not sustained beyond 72 hours.
Review of Resident #20's care plan revealed the trauma-informed care plan was revised 7/29/22; however, the revision was that staff would provide reassurance that the resident's needs would be met, and establish a time frame of when they will be met. There was no reference to the resident's behavior on 7/14/22 and no plan to increase supervision of the resident.
Review of Resident #20's progress notes revealed physician notes dated 7/18/22, but the note did not mention the resident's recent sexually inapporprate behaviors. It was not until 8/15/22, a month after the incident with Resident #42, that a physician note documented the facility had requested the resident be seen due to sexual assault of another resident, and the resident was placed on Sertraline, an antidepressant, 50 mg once a day for sexual dysfunction not due to substance or known physiological condition.
Review of the resident's medication and treatment records (MAR and TAR) revealed no orders for behavior monitoring following the 7/14/22 incident. Certified nurse aide (CNA) tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. Behavior tracking was not specific to monitoring for hyper sexual behaviors or other behaviors identified on Resident #20's care plan (physically, sexually and verbally aggressive with women, rubbing them inappropriately on the legs and chest).
Review of the resident's progress notes revealed no social service notes after 7/14/22 regarding the resident's inappropriate sexual behavior.
b. Review of Resident #42's record revealed the facility failed to take sufficient steps to protect her from further sexual abuse.
Review of Resident #42's care plan did not identify the incident on 7/14/22 and, contrary to facility policy (see above; to identify residents at risk for abusive situations and develop appropriate interventions), failed to reveal the plan was reviewed and revised to address the resident's risk for abuse, given her known behavior of walking out of her room without clothing and the resulting incident on 7/14/22.
Review of progress notes revealed no social service progress notes in the resident's record regarding the 7/14/22 incident, the resident's psychosocial well-being, or notice to the resident's family regarding the incident.
Review of the resident's MAR and TAR revealed no orders for behavior monitoring. CNA tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors indicated to monitor.
Review of a physician progress note dated 8/8/22 did not mention notification of the incident on 7/14/22.
c. Review of the resident census showed Resident #20 resided in a room directly across the hall from Resident #42 until 7/27/22. There was no documentation that Resident #20 had a 1:1 or increased supervision 7/14/22 through 7/27/22.
B. Resident #20 and Resident #12
1. Resident #20 - see above - facility knowledge of potentially sexually abusive behavior
2. Resident #12 - facility knowledge of resident safety risk due to severe cognitive impairment
Resident #12, age [AGE], was admitted on [DATE]. According to the September 2022 CPO, diagnoses included unspecified dementia with behavioral disturbance, chronic obstructive pulmonary disease, and stage 3 chronic kidney disease. The resident resided on the unsecure long term care unit.
The 7/11/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. She required extensive assistance with bed mobility, transfers, dressing, eating, toileting, and personal hygiene. The resident required a wheelchair for ambulation. She had behaviors of continuous inattention and disorganized thinking.
The resident's comprehensive care plan, initiated on 6/25/20 and revised on 2/11/21, revealed the resident had communication deficits related to cognitive decline.
2. Incident 8/29/22
An incident report on 8/29/22, documented Resident #20 was witnessed in activities by activity assistant (AA) #2 with his hand on the chest above the breast of Resident #12. When facility camera footage was reviewed, it showed Resident #20 had his hand on top of the breasts of Resident #12 earlier in the activity. Residents were separated and put on 15 minute checks for 72 hours.
3. Failures in facility response to protect Resident #12, as well as other residents, from potential sexual abuse by Resident #20.
a. Review of Resident #20's record revealed the facility failed to take sufficient steps to prevent further sexual abuse by the resident and failed to protect Resident #12 from further abuse.
Documentation provided by the Director of Clinical Operations (DCO) on 9/30/22 after survey exit revealed the resident was put on a therapeutic work program after the incident 8/29/22 to offer distraction and redirection. However, no details regarding the program - its frequency, timing, and location were provided. Likewise, there was no documentation to show it was monitored and effective in distracting and redirecting the resident.
Record review revealed the resident's Sertraline was increased 9/12/22 to 100 mg daily due to the resident having been physically, sexually, and verbally aggressive with women/other residents. However, there was no documentation the medication was being monitored for effectiveness, even though the physician note 9/12/22 read to monitor behaviors.
Indeed, no orders for behavior monitoring were found in the resident's MAR and TAR. CNA tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors indicated to monitor.
Review of Resident #20's care plan revealed it was not reviewed and revised by the interdisciplinary team following this second incident of inappropriate behavior by Resident #20, to consider new interventions as current interventions had been ineffective in preventing a second incident. There was no plan to increase the resident's supervision beyond 15 minute checks for 72 hours.
Social services met with the resident 8/30/22 to discuss community discharge with the resident's family and referrals were sent at that time to other secure units. However, there were no notes regarding the 8/29/22 incident or plans on how to prevent further abusive incidents.
b. Record review revealed the facility failed to take steps to address Resident #12's potential needs following the 8/29/22 incident.
There were no social services progress notes in the resident's medical record after 8/1/22; there were no progress notes regarding the incident or resident's psychosocial wellbeing. Further, there was not a progress note that the resident's family was notified of the incident.
There were no orders for behavior monitoring found on the resident's MAR and TAR. CNA tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors indicated to monitor.
Review of the resident's care plan revealed no reference to the 8/29/22 incident and the resident's risk for sexual abuse. No revisions were made to protect the resident.
C. Resident #20 and Resident #32
1. Resident #20 - see above - facility knowledge of potentially sexually abusive behavior
2. Resident #32 - facility knowledge of resident safety risk due to severe cognitive decline, wandering and history of altercations with other residents
Resident #32, age [AGE], was admitted on [DATE]. According to the September 2022 CPO, diagnoses included unspecified dementia without behavioral disturbance, anxiety, and amnesia. The resident was residing in a secure memory care unit.
The 9/20/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of five out of 15. She required supervision with bed mobility, transfers, eating, and toileting. Requiring limited assistance with dressing and personal hygiene. The resident was independent in ambulation without an assistant device. She had behaviors of continuous inattention and disorganized thinking.
The resident's comprehensive care plan initiated on 2/28/22 and revised on 7/12/22, identified the resident had behaviors of wandering into other residents' rooms when looking for a restroom and interventions were to establish behavior monitoring, anticipate and meet resident's needs. The resident had communication deficits related to cognitive decline. Notes in interventions under the behavior care plan documented resident had prior altercations with other residents 3/25/22, 6/10/22, and 7/7/22 but details of the altercations were not documented and there were no notes that the resident was at risk for abuse due to history of alterations.
Social services progress notes dated 6/9/22 through 9/25/22 do not address or mention any history of altercations. There are no social service progress notes prior to 6/9/22 in the resident's medical record.
Record review revealed no orders for behavior monitoring were found in the resident's MAR and TAR. CNA tasks pulled on 9/28/22 at 11:59 a.m. showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors indicated to monitor.
Continuous observations on 9/26/22 from 12:03 p.m. to 1:30 p.m. and again from 2:00 p.m. to 2:40 p.m. revealed Resident #32 walked independently throughout the unit going in and out of other residents' rooms without purpose. Staff were sometimes around but did not redirect the resident.
Resident #32 was interviewed on 9/26/22 at 4:25 p.m. The resident could not recall what she had eaten for lunch that day, could not name Resident #20, or provide information regarding her own family members. She was unable to engage in two way conversation and was unable to recall recent events of the day.
3. Incident 9/26/22
On 9/26/22 at 2:40 p.m. Resident #32 was observed walking near the common area in the secure unit. Resident #20 had come in from the attached patio and sat at a table in the common area. No staff were present. Resident #20 had a box of food from an outside restaurant he had ordered and he waved Resident #32 over. Resident #32 came over to look inside the box and Resident #20 began to massage her wrist and arm. He then moved upward to her breast and massaged that briefly before realizing he was being observed. He then stopped and Resident #32 walked away.
Facility staff were immediately notified at 2:46 p.m. and Resident #20 was taken to his room. The director of nursing (DON) arrived at 2:58 p.m. and advised the nurse to put Resident #20 on 15 minute checks. At 2:59 p.m., a nurse from the other side of the building arrived and began to provide 1:1 supervision of Resident #20. At 3:23 p.m. the social services director (SSD) arrived and spoke with Resident #20 in his room briefly. The SSD left the resident's room at 3:26 p.m.
On 9/27/22 at 10:37 a.m. the NHA provided CNA POC documentation for 6/27/22-9/27/22. The only behavior documented during this time frame was on 9/26/22. Behavior directed towards another resident of grabbing was documented with intervention of 1:1 supervision and removed resident from the situation. However, the behavior of grabbing did not specify it was sexual in nature.
IV. Staff interviews revealed the interventions to protect female residents from Resident #20's sexually inappropriate behavior (keep him away from female residents, keep the resident on 15 minute checks if he was alone and on 1: 1 supervision if he was in common areas) were difficult to implement and not always implemented.
Licensed practical nurse (LPN) #1 was interviewed on 9/26/22 at 3:32 p.m. She said the interventions the staff had been provided by administration to manage Resident #20's behavior had been to keep him away from female residents. She said that this is very challenging with residents on the secure unit as they wander into each other's rooms and wander all over the unit. Said that there were no other interventions provided.
LPN #1 was interviewed again on 9/27/22 at 10:45 a.m. She stated that Resident #20's inappropriate touching behavior had only recently just started in the last year. The administration had instructed them to keep him away from female residents. Prior to the incident on 9/26/22, the staff were to keep the resident on 15 minute checks if he was alone and on 1: 1 supervision if he was in common areas. If they do not have the available staff on the unit to provide a 1:1, then they would request staff from the other unit in the facility. And if they do not have available staff, they would contact an agency to provide staff for a 1:1 sitter.
Certified nurse aide (CNA) #2 was interviewed on 9/27/22 at 11:03 a.m. She stated that the staff on the unit were to keep Resident #20 away from female residents but that was difficult. The staff could not keep female residents from walking near him but the staff did talk to him about not touching the female residents. She said that Resident #20 understands what the staff are telling him not to do. The only instruction provided for interventions from administration was to keep him away from female residents but the staff are unable to provide 1:1 or keep residents away from him.
The activities director (AD) was interviewed on 9/27/22 at 11:10 a.m. Said that she had worked at the facility since March of this year and there have been two other incidents with Resident #20 touching other residents inappropriately. After the second incident, she tried to ensure Resident #20 was the last resident to arrive at activities and the last to leave so he is not alone with the other residents. However, see above; the AD's intervention was not documented on the resident's care plan. The AD stated the resident is able to comprehend what he is doing and she has had concerns about him in the secure unit because his dementia had not progressed as much as the other residents.
The SSD was interviewed on 9/27/22 at 11:21 a.m. She said she discussed the incident on 9/26/22 with Resident #20. He told her that Resident #32 had been walking and fell into his hand and that was how he ended up touching her breast. The SSD stated he then corrected himself and admitted that he had grabbed her breast. The SSD said the resident understood what consent was and acknowledged that he had not received consent from Resident #32 to touch her sexually. When SSD interviewed Resident #32, she could not recall anything that had happened.
V. Administration and physician interviews
The NHA was interviewed on 9/28/22 at 9:30 a.m. She stated that Resident #20 had been on a waitlist for an all-male secure unit and was now going to be transferring there by 11:00 a.m. today. She revealed the resident had been on the waitlist for this facility since July and now the NHA had received some support from corporate to move him sooner.
Resident #20's primary care physician (PCP#1) was interviewed on 9/28/22 at 2:03 p.m. She said she had only known the resident for six months and she had focused on stabilizing his diabetes and insulin since she had begun treating him. She said the facility had asked her to put the resident on medication for his sexual behaviors; however, she did not discuss his sexually inappropriate behaviors further.
VI. Staff education and training
On 9/27/22 at 2:30 p.m. the NHA provided facility online course completion summary for 1/1/22 thorough 9/27/22 on behavioral health in older adults: preventing, recognizing, and reporting abuse. However, the NHA did not provide subject matter or training instruction for the course.
On 9/27/22 at 5:48 p.m. the NHA provided in-service training to staff on abuse and the Elder Justice Act dated 7/25/22. Training included abuse reporting and what to do if abuse occurs. All staff in all departments were required to take this course. On 9/28/22, the NHA provided the sign in sheet for the 7/25/22 in-service given to the staff on reporting of incidents, resident abuse, and the Elder Justice Act.
On 9/27/22 at 5:48 p.m. the NHA provided a print out of the online course for behavior tracking and behavior interventions.
On 9/28/22 the NHA provided the all staff in-service given to the staff on 8/29/22 after the incident of involving Residents #20 and #12. Summary of topic stated: Staff, please closely monitor Resident #20 (name) and when observed getting close to a female resident, kindly redirect him away from them. He also needs to be separated from female residents when participating in any activities. However, see above; staff reported this intervention was difficult to implement and was not implemented on 9/26/22 when Resident #20 was in a common area, near and then touching Resident #32.
VII. Facility follow up after survey exit
On 9/30/22 at 4:21 p.m. the DCO provided the following information, often set forth in the findings above, regarding actions taken by the facility.
-Facility contacted to law enforcement to make reports of sexual assaults on 7/14/22 and 8/29/22. Law enforcement and the district attorney elected to not press charges due to not meeting statute requirements. Adult protective services also did not open a case. Facility contacted law enforcement after the 9/26/22 incident and due to the victim denying assault occurred and did not show psychosocial distress, law enforcement did not pursue.
-After 7/14/22, facility moved Resident #20's room away from the victim's room once another room became available on 7/27/22.
-Primary care physician completed onsite assessment of Resident #20 on 7/18/22. Physician added medication for hypersexual behavior 8/15/22. Medication was increased 9/10/22.
-Trauma informed care plan put into place 7/26/22 with interventions.
-Care conference meeting was held with family 8/8/22 to discuss d[TRUNCATED]
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #262
A. Resident status
Resident #262, age [AGE] was admitted on [DATE]. According to the computerized physician o...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #262
A. Resident status
Resident #262, age [AGE] was admitted on [DATE]. According to the computerized physician orders (CPO), the diagnoses include dementia, hyperlipidemia, chronic kidney disease, insomnia and hypertension.
The [DATE] minimum data set (MDS) revealed the resident was severely cognitively impaired with a brief interview for mental status (BIMS) score of three out of 15. She required extensive assistance with all activities of daily living (ADL), requiring one person assist for all ADL except for meals, which she was set up only.
B. Record review
Resident #262's MOST form was not in the binder at the nurses containing resident MOST forms. The form was not signed by the resident and/or the medical power of attorney.
The [DATE] progress notes documented history of being on hospice care but her family took her off and requested full code (resuscitation).
The [DATE] CPO documented Resident #262's status as full code.
C. Staff Interview
Registered nurse (RN) #1 was interviewed on [DATE] at 11:20 a.m. Resident #262's MOST form was requested from RN #1. She said MOST forms were either in the binder at the nurses station or in the hanging folder waiting for a physician signature. She was unable to find Resident #262's MOST form in the MOST form binder or in the hanging file. She was able to find Resident #262's code status in the electronic charting system CPO and verified Resident #262's full code.
Licensed practical nurse (LPN) #1 was interviewed on [DATE] at 3:00 pm. She said Resident #262's MOST form was not in the binder, but it might be available from the health information manager (HIM), who was present at that time.
The HIM stated that Resident #262 was a full code as desired but at this time the form was not signed.
D. Facility follow-up
On [DATE] the HIM delivered a printed full code physician's order at 3:25 p.m. for Resident #262 signed by PCP #1 on [DATE]. He also delivered the unsigned MOST form for Resident #262 that listed full code with a note awaiting the POA (power of attorney) signature.
Based on record review and interviews, the facility failed to ensure the resident had the right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive for two (#39 and #262) of eight out of 33 sample residents.
Specifically, the facility failed to:
-Have accurate physician orders regarding code status for Resident #39;
-Indicate code status, and have physician orders, in the electronic medical record (EMR) for Resident #39; and,
-Initiate and formulate a medical orders for scope of treatment (MOST) form for Resident #39 and #262, used by the facility to form the resident's advance directives.
Findings include:
I. Facility policy and procedure
The Advanced Directive policy, reviewed [DATE], was provided by the nursing home administrator (NHA) on [DATE] at 2:10 p.m. It read in pertinent part, If the resident has executed any advance directive documents, or if he/she executes any such documents while living in the community, a copy will be requested and placed in the resident's record. If the resident has such documents, and has provided a copy to the community, the community will place a copy of the document in the resident's record so the community can readily access such documents. The advance directive and CPR decisions will be reviewed at least annually, but also when a change of condition occurs or when requested by the Resident. All MOST (medical orders for scope of treatment) forms shall be kept in a binder at the nurses station.
II. Resident #39
A. Resident status
Resident #39, age [AGE], was admitted on [DATE]. According to the [DATE] computerized physician orders (CPO), diagnoses included frontotemporal neurocognitive disorder (brain disorder causing problems with behavior and language), dementia, and cervicalgia (neck pain).
The [DATE] minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of six out of 15. She required limited assistance with one person for personal hygiene and supervision with one person for bed mobility, transfers, walking in the room, walking in the corridors, and dressing.
B. Record review
Review of the clinical resident profile page in the resident's EMR, viewed on [DATE] at 4:45 p.m. revealed, Code status: none it was blank.
Review of the CPO revealed there were no physician orders related to Resident #39's desired code status.
Review of the MOST form book found at the nurse station revealed there was no MOST form found nor uploaded to the resident's EMR.
Primary care physician (PCP) #1 came into the facility on [DATE] at 3:12 p.m. The PCP #1 completed Resident #39's MOST form for No cardiopulmonary resuscitation (CPR), signed by power of attorney (POA) on [DATE] and signed by PCP #1 on [DATE].
-However, the resident's code status and CPO were not updated in the resident's EMR.
-The resident had admitted on [DATE] and 92 days had passed before initiation of a MOST form on [DATE].
C. Staff interviews
Registered nurse (RN) #1 was interviewed on [DATE] at 11:27 a.m. She said Resident #39's MOST form had just been processed and was in a red folder waiting for the physician signature.
Licensed practical nurse (LPN) #1 was interviewed on [DATE] at 3:09 p.m. She said in an emergency she would find the resident's code status in the MOST form book or in the EMR on the resident profile page. She looked up the code status of Resident #39 in the EMR and acknowledged that it was not listed there. LPN #1 said usually it should be listed there. LPN #1 said if nothing was written in the code status she would start CPR. LPN #1 said she would call for physician orders and said the orders were to match the resident's MOST form.
The director of nursing (DON) was interviewed on [DATE] at 3:18 p.m. The DON said the MOST forms were completed when a resident was admitted to the facility. The DON said the code status would be put into the resident's EMR with physician orders.
The DON said Resident #39's code status had problems because the family did not make a decision, so the staff made the resident a full code. She said if there was no MOST form we automatically treat it as a full code. The DON said the family did not want to process the MOST form decision. The DON said she would provide documentation of conversations and requests with the family. The DON said there should have been a physician order for full code.
-The DON did not provide family communication documentation during the survey or before exit on [DATE].
D. Facility follow-up
The CPO was updated for Resident #39 on [DATE] and revealed orders for COR Status: DNR (do not resuscitate).
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#24) of three residents reviewed for respiratory servi...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#24) of three residents reviewed for respiratory services out of 33 sample residents, received respiratory care consistent with professional standards of practice, the comprehensive person-centered care plan, and the resident's goals and preferences.
Specifically, Resident #24 was admitted with a laryngectomy (removal of all or part of the larynx /voice box), which was completed several years ago. Resident #24 did not have physician orders, respiratory assessment, and a person-centered care plan regarding his respiratory needs.
Findings include:
I. Facility policies and procedures
The Care and Treatment of the Established Stoma policy, developed 11/23/19 and reviewed 9/29/22 (at the time of the survey), was provided by the nursing home administrator (NHA) on 9/29/22. The policy read, Laryngectomy stomas are formed following excision of the larynx, usually for the treatment of an underlying malignancy. This is a permanent stoma in which the trachea is separated from the esophagus and brought to an opening in the neck. A stoma is a hole (opening) made in the skin in front of your neck to allow you to breathe. It is at the base of the neck. Through this hole, air enters and leaves the windpipe (trachea) and lungs. A person can both breathe and cough through it.
1. An established stoma can be cleaned with soap and water if it becomes soiled.
2. The stoma does not require a tube, If Resident chooses to use the tube, routine cleaning with half hydrogen peroxide and NS (normal saline) can be used.
3. The resident may be assessed for humidification by a provider or respiratory tech if it is deemed that this would be beneficial.
4. Implement a plan of care for the care and treatment of the stoma.
5. Notify the physician if there is a change in the stoma condition (increased redness, increased mucus, bleeding).
II. Resident status
Resident #24, age [AGE], was admitted [DATE]. According to the September 2022 computerized physician orders (CPO), diagnoses included dementia, chronic obstructive pulmonary disease (COPD), and history of esophageal cancer.
The 7/22/22 minimum data set (MDS) assessment documented the resident was severely cognitively impaired with the brief interview for mental status score (BIMS) of zero out of 15. The staff assessment indicated the resident had symptoms of inattention and disorganized thinking. He required supervision with most activities of daily living. The resident was not on oxygen therapy.
III. Resident interview and observations
The resident was observed on 9/26/22 at 10:30 a.m. He was lying in bed in his room on his right side facing the door. He was dressed in daily clothes and wrapped with a blanket around his body. He opened his eyes when he was called by his name. He said his name and that he was living here now. He named the city and the country that he was originally from. He said he lived in the United States for a long time and he had no family. He said his only family was his roommate.
A semi-occluded plastic pipe was observed sticking at least an inch from the resident's neck where he had an opening. The pipe was moving in and out of the open area as the resident was talking. Occasionally he was touching the pipe with his fingers and gently pushing it down during the interview.
No oxygen tubing or oxygen concentrators observed in the room.
IV. Family interview
The resident's power of attorney (POA) was interviewed on 9/28/2022 at 1:57 p.m. She said Resident #24 was her family member, and had a laryngectomy completed 50 years ago. She said his stoma was well established and he recently was seen by a specialist. She said the resident preferred to keep the plastic tube in the stoma even though it was no longer necessary. She said the ENT (ear/nose/throat) physician said it was ok to keep the tube and change it if it gets soiled. She said she provided the information and ENT's recommendations to the facility. She said Resident #24 no longer was able to breath through his nose and the opening in the neck was his only way of breathing. She said the resident did not require suctioning and was able to clear his secretion by coughing.
V. Record review
The respiratory care plan, initiated on 7/24/2020 and last revised on 10/19/2020 (two years prior to the survey) documented the resident had a laryngectomy due to the history of esophageal cancer. He no longer had a trach (tracheostomy) but had a reminding open stoma. Interventions included to provide skin care around laryngectomy stoma every shift: clean with sterile saline soaked gauze, clean gently from inner edges of stoma to outer edges of stoma, document erythema and/or tissue compromise. Check Oxygen saturation every shift and titrate oxygen administration to keep the levels above 90 percent. In addition to provide tracheal suctioning by using (#14 french) suction catheter with suction pressure of 8-12 cmHg as needed.
On 8/3/21 resident was assessed by an ENT specialist with following findings: The stoma has narrowed at the skin, the opening is about 10 millimeters He instructed the family to obtain plastic trach tube that could be inserted and replaced as needed to maintain the opening.
-No notes from ENT specialists for 2022 were located in the resident's medical record.
-Review of the physician orders for September 2022 revealed no physician orders for oxygen administration, stoma care or suctioning that was mentioned in the care plan.
The interdisciplinary progress notes were reviewed from June 2022 to 9/26/22 . The resident's laryngeal stoma was not mentioned in the notes.
The most recent physician note by the primary provider dated 9/23/22 did not mention the resident's laryngeal stoma.
Resident #24 was followed by a speech language pathologist (SLP) from 9/13/22-9/28/22. The resident's stoma was not mentioned in the notes.
Assessments were reviewed from June 2022 to 926/22. There were no respiratory assessments.
On 9/26/22 (during the survey) following order was added to resident's medical administration record (MAR)
-Care of skin around laryngectomy stoma every shift: Clean with sterile saline soaked gauze, clean gently from inner edges of stoma to outer edges of stoma, document erythema and/or tissue
compromise every shift as resident will allow. Starting date 9/26/2022.
On 9/28/22 (during the survey) following orders were added to the MAR:
-Remove [NAME] tube, clean with trach cleaning kit and rinse with distilled water and then replace into stoma every day and as needed if patient will allow. Document refusal one time a day for Laryngectomy care. Starting date 9/28/2022.
-Resident must receive all inhaled medications through his stoma since there is no connection between his nose/mouth and his lungs. One time only order for COPD until 9/28/2022.
-Laryngectomy : resident can self lavage with up to five milliliters of saline bullet to clear secretions/saliva as needed. Starting date 9/28/2022.
VI. Staff interviews
Registered nurse (RN) #3 was interviewed on 9/28/22 at 10:30 a.m. She said she occasionally worked on the unit and was familiar with the resident. She said Resident #24 had a tracheostomy that did not require any care. She said the only care that she provided was to clean around the sides to make sure the area around tracheostomy was clean. She said the resident received his inhaler medication through the tracheostomy. She said he did not require any suctioning on her shift, but if it would be necessary she certainly can do so. She said she would use the suctioning machine that was reserved for emergencies. She said the resident was not on oxygen therapy and she did not recall when was the last time he was on oxygen.
Certified nurses aide (CNA) #4 and CNA #3 were interviewed on 9/28/22 at 10:54 a.m. They said they did not touch the resident's tube that was coming out of his neck and did not provide any care for it. They said they would only report to the nurse if they observe something abnormal such as secretions or redness. They both said they covered the resident's tube with a towel during showers to protect it from water.
The director of nursing was interviewed 9/28/22 at 11:15 a.m. She said Resident #24 had an old laryngectomy that did not require any special care. She said the resident received all his medications by mouth, including inhalers.
Primary care physician (PCP) #1 was interviewed on 9/28/22 at 12:10 p.m. She said she was a primary care physician for Resident #24. She said a resident had a long established laryngectomy that was done several decades ago. She said the resident's laryngectomy was no different from tracheostomy and did not require any care since it was done so long ago. She said the resident was able to breath through his nose and did not require any different route for inhaler administration. She said the resident was assessed by ENT who said he can provide the tubes for the stoma. She said she was not sure why ENT said so because in her opinion the resident no longer needed the plastic tube that was in his stoma.
The respiratory therapist (RT) was interviewed on 9/28/22 at 5:35 p.m. She said she assessed Resident #24 today. Resident had a laryngectomy that was established a long time ago. She said a plastic tube that was coming out of the resident's stoma was not secured and therefore could be easily removed for cleaning. At the moment it was only used for the resident's comfort as he got used to having it. Removing the tube would not compromise his breathing. She said the resident did not require any oxygen therapy and did not require suctioning. She said during showers it was acceptable to loosely cover stoma with a towel, however more appropriate would be to cover stoma with a surgical or N95 mask to protect it from water droplets. She said she provided the education to the DON to make sure staff were aware and provide appropriate care to the resident.
She said she have seen Resident #24 on several occasions and would provide the notes later (see under facility follow-up).
The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said laryngectomy was a surgical procedure that separated the trachea from the esophagus. The permanent stoma was established on the resident's neck for the purpose of breathing. Resident was receiving 80% of air through his stoma and 20% of air from his nose. He said the resident should have a plan in place regarding his laryngectomy such as daily care for tube and stoma, care during showers, and monitoring for any changes.
VII. Facility follow-up
On 9/29/22 RT provided a printed copy of her notes for Resident #24. The notes indicated that the resident was assessed by RT on three different occasions. Initially on 7/24/2020, the notes were entered as late entry on 9/28/2022. The note read resident was seen as a new admission. He did not have a laryngectomy tube in place at that time. He used an inhaler via stoma and was fully aware of all his needs for stoma.
The second assessment was dated 8/12/2021 (noted as late entry on 9/28/2022) with no changes or concerns since the last assessment.
The third assessment was completed on 9/28/2022 at the time of the survey.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected 1 resident
Based on observations, and interviews, the facility failed to ensure medication error rate was not greater than five percent.
Specifically, the facility's medication error rate was 20 percent with fi...
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Based on observations, and interviews, the facility failed to ensure medication error rate was not greater than five percent.
Specifically, the facility's medication error rate was 20 percent with five errors out of 25 opportunities.
Findings include:
I. Facility policy
The Medication Administration policy, revised on 11/26/19, was provided by the nursing home administrator (NHA) on 9/29/22.
The policy read: Medications are administered in an accurate, safe,timely, and sanitary manner.
Medications are administered in accordance with written orders of the attending physician. Prior to administration, verify the medication label against the medication administration record (MAR) for accuracy. Be sure you have the right residency before administering the medications by means of a photograph ID (identification), bracelet ID in resident, verification with another staff member familiar with the resident. If the resident is alert and oriented you can verify with the resident by having the resident state their full name.
II. Medication administration to Resident #45
On 9/26/22 at 11:50 a.m. licensed practical nurse (LPN) #2 was observed during medication administration. She pulled out a bottle of medication, the label on the bottle read Cetirizine Hydrochloride 10 mg. She opened the bottle and poured one tablet in the cup, locked the computer screen and was getting ready to administer the medication.
When asked, she did not locate physician's order for Cetirizine Hydrochloride 10 mg for Resident #45. She said this medication was in the same class of antihistamine medications as Loratadine and therefore was ok to substitute. The LPN #2 was stopped and asked to clarify the order with the nurse manager on duty.
The physician order read: Loratadine Tablet 10 milligrams (mg), give one tablet by mouth one time a day for allergies, starting on 2/28/22.
The registered nurse (RN #2) on duty was interviewed on 9/26/22 at 12:01 p.m. She said Ceftrizine Hydrochloride should not be administered to the Resident #45, he did not have a physician order for this medication. She located loratadine in the medication cart and instructor the LPN #2 to administer loratadine medication as it was written in resident's MAR.
III. Medication administration to Resident #15
On 9/26/22 at 12:10 p.m. LPN #2 was observed during medication administration. She opened Resident #15's MAR and poured following medications to the cup:
-Amlodipine 2.5 mg for hypertension;
-Leviracetam 500 mg for seizures; and,
-Methimazole 5 mg for hyperthyroidism.
LPN #2 walked into the room, approached the resident who was in bed and prepared to administer medications by mouth. LPN #2 was stopped and asked to verify the resident's identity. She asked a family member at the side of the bed what the patient's name was. The verified resident was not Resident #15. LPN #2 walked out of the room without administering medications. She said she was new to the unit and was not familiar with residents. She went to see the RN on duty to verify who was the Resident #15 that she poured the medications for.
RN #2 identified Resident #15 and LPN #2 administered medications in the presence of RN #2.
IV. Medication administration to Resident #37
According to the medical administration record (MAR) for September 2022, Resident #37 was scheduled to received following medication:
-Furosemide tablet 20 mg, give 2.5 tablets (50 mg dose) by mouth one time a day for increased edema, starting on 9/21/22.
On 9/26/22 at 12:20 p.m. LPN #2 was observed preparing medications for Resident #37.
For furosemide order she put one tablet (20 mg) into the cup. She did not verify the order that the total dose was 50 mg. LPN #2 was getting ready to administer the medication. She was stopped and asked to verify the medications with the RN on duty.
RN #2 was interviewed on 9/26/22 at 12:40 p.m. She said regarding furosemide, the physician said to only 20 mg today but to make sure they have the proper dose for tomorrow. She said she contacted the pharmacy and requested to send scored medications that could be cut in half in order to administer the proper dose of furosemide.
-However, the physician's order to only administer 20 mg was not noted in the resident's MAR.
She said another nurse will complete the medication administration and LPN #2 was reassigned to another task.
V. Staff interviews
The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said nurses were expected to follow physician's orders and always verify the identity of residents prior to medication administration.
Regarding Resident #15 he said, the doses of all medications that the nurse almost administered to the wrong resident were very small. He said even though Resident #15 could have experienced some symptoms from medications, he would not be negatively affected in the long term.
The director of nursing was interviewed on 9/29/22 at 4:01 p.m. She said nurses were expected to check proper dose, proper route, proper medication, proper resident and proper time of the administration prior to administering any medications. She said nurses that were new to the unit were expected to confirm the resident's identity with other staff members who were familiar with residents. She said her plan was to provide education to all nurses in the facility to make sure they follow proper medication administration. She said she would conduct random audits of medication administration to make sure all newly hired nurses followed the facility's policies on medication administration.
The clinical pharmacist was interviewed on 9/29/22 at 4:15 p.m. in the presence of DON and NHA. She said all medications should be administered as prescribed. She said even though some medications could be in the same group such as antihistamines, they should not be substituted unless approved by a treating physician. She said not administering a proper dose of furosemide for Resident #37 could potentially lead to increased edema, but would require a consistent skipping of the proper dose.
Regarding Resident #15 she said the doses of all medications that were almost administered to the wrong resident were small and would not cause significant symptoms. She said some of the symptoms that a resident might have experienced short term if he would have received wrong medications would be low blood pressure, mood changes and hallucinations.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0760
(Tag F0760)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to keep one (#15) of 11 out of 33 sample residents fwer...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to keep one (#15) of 11 out of 33 sample residents fwere [NAME] of any significant medication errors.
Specifically, the resident's identity was not checked prior to medication administration. Resident #15 was going to be administered medications that were not intended for him which included hypertension, anti seizure and thyroid medication.
Findings include:
I. Facility policy
The Medication Administration policy. revised on 11/26/19, was provided by the nursing home administrator (NHA) on 9/29/22.
The policy read: Medications are administered in an accurate, safe,timely, and sanitary manner.
Medications are administered in accordance with written orders of the attending physician. Prior to administration, verify the medication label against the medication administration record (MAR) for accuracy. Be sure you have the right residency before administering the medications by means of a photograph ID (identification), bracelet ID in resident, verification with another staff member familiar with the resident. If the resident is alert and oriented you can verify with the resident by having the resident state their full name.
II. Medication administration observations
On 9/26/22 at 12:10 p.m. licensed practical nurse (LPN) #2 was observed during medication administration. She opened Resident #15's MAR and poured following medications to the cup:
-Amlodipine 2.5 mg for hypertension;
-Leviracetam 500 mg for seizures; and,
-Methimazole 5 mg for hyperthyroidism.
LPN #2 walked into the room, approached the resident who was in bed and prepared to administer medications by mouth. LPN #2 was stopped and asked to verify the resident's identity. She asked a family member at the side of the bed what the patient's name was. The verified resident was not Resident #15. LPN #2 walked out of the room without administering medications. She said she was new to the unit and was not familiar with residents. She went to see the registered nurse (RN) on duty to verify who was the Resident #15 that she poured the medications for.
RN #2 identified Resident #15 and LPN #2 administered medications in the presence of RN #2.
III. Staff interviews
The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said nurses were expected to follow physician's orders and always verify the identity of residents prior to medication administration. He said, the doses of all medications that the nurse almost administered to the wrong resident were very small. He said even though Resident #15 could have experienced some symptoms from medications, he would not be negatively affected in the long term.
The director of nursing was interviewed on 9/29/22 at 4:01 p.m. She said nurses were expected to check proper dose, proper route, proper medication, proper resident and proper time of the administration prior to administering any medications. She said nurses that were new to the unit were expected to confirm the resident's identity with other staff members who were familiar with residents. She said her plan was to provide education to all nurses in the facility to make sure they follow proper medication administration. She said she would conduct random audits of medication administration to make sure all newly hired nurses followed the facility's policies on medication administration.
The clinical pharmacist was interviewed on 9/29/22 at 4:15 p.m. in the presence of DON and NHA. She said the doses of all medications that were almost administered to the wrong resident were small and would not cause significant symptoms. She said some of the symptoms that a resident might have experienced short term if he would have received wrong medications would be low blood pressure, mood changes and hallucinations.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0849
(Tag F0849)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews the facility failed to maintain communication with the hospice provider, incl...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews the facility failed to maintain communication with the hospice provider, including how the communication would be documented between the facility and the provider for one (#53) of two residents reviewed for hospice care services out of 33 sample residents.
Specifically, the facility failed to collaborate with the hospice provider and maintain an effective plan of communication for the coordinated plan of care for Resident #53.
Findings include:
I. Resident status
Resident #53, age [AGE] was admitted to the facility on [DATE]. According to the 8/15/22 computerized physician orders (CPO), diagnoses included Lewy body dementia, encephalopathy (brain disorder), bipolar disorder with depression, hypothyroid, and gastroesophageal reflux disease (GERD).
The 8/29/22 minimum data set (MDS) documented the resident was cognitively intact with a brief interview for mental status (BIMS) score of 13 out of 15. The MDS documented that the resident required extensive assistance with activities of daily living (ADL), requiring one person assist for all activities and required a two person transfer assist. The MDS documented the resident was receiving hospice care.
II. Record review
According to the clinical physician orders, Resident #53 was admitted to hospice care on 8/19/22, diagnosis Lewy body dementia.
The resident's comprehensive care plan was reviewed and the plan for hospice was initiated on 8/29/22, with the goal to minimize the risk for the resident's discomfort. Pertinent care plan interventions initiated 8/29/22 included:
-Notify the hospice nurse of changes in condition timely for input and evaluation.
-Hospice nurse to visit 1-2 times per week.
-Hospice CNA (certified nurse aide) to visit twice weekly to assist with showers/bathing, grooming, hygiene.
-Hospice Chaplain and social worker to visit monthly and as needed for support.
-Hospice to participate in care. The facility interdepartmental team (IDT) should invite hospice staff to participate in care plan meetings quarterly and as needed (PRN), and refer to the hospice care plan and collaborate with hospice staff regarding patient care.
-Observe the resident closely for signs of pain, administer pain medications as ordered,
and notify the hospice nurse timely if there was breakthrough or uncontrolled pain.
-Work cooperatively with the hospice team to ensure the resident's spiritual, emotional,
intellectual, physical and social needs are met.
Hospice visit notes for Resident #53 were found in the electronic charting system under the miscellaneous section. Recorded visit dates ranged from 8/20/22 to 8/22/22, and 8/25/22 to 9/1/22.
-There was no electronic record of hospice visits after 9/1/22.
The 9/12/22 progress notes documented to continue with hospice care for Resident #53.
The 9/26/22 progress notes documented Resident #53 was admitted to hospice 8/19/22.
Printed hospice notes were provided by the nursing home administrator on 9/29/22 at 11:00 a.m. The last recorded hospice visit date on record was 9/1/22.
III. Staff interviews
Registered nurse (RN) #1 was interviewed on 9/27/22 at 2:03 p.m. She pulled the hospice binder out of the cupboard and she stated it was empty of notes.
Certified nursing assistant (CNA) #1 was interviewed on 9/28/22 at 11:44 a.m. She said she had seen hospice visit Resident #53. She said the hospice staff left visit notes at the nurses station, and the hospice staff followed up with the CNA and the nurses before leaving.
RN #1 was interviewed again on 9/28/22 at 2:10 p.m. She stated the company providing hospice care brought a hospice binder but the binder was not in use at the facility. She said communication from the hospice provider was entirely through digital communication. The hospice provider faxed their records to the medical records department at the facility. The medical records department then uploaded the records where they should be visible under the tab titled miscellaneous in the electronic record system. She said each time a hospice employee visited, a staff member signed off on the hospice provider's notes. She said the hospice care staff checked out and gave appropriate visit follow ups with her after their visit. A copy of the electronic hospice care notes were requested from RN #1.
The health information manager (HIM) was interviewed on 9/28/22 at 2:20 p.m. He said the hospice team sent an email with hospice visit notes. The notes were then uploaded into point click care, the electronic charting system. They were labeled as hospice. He said all the hospice notes were submitted to him first before being uploaded into the electronic charting system. He said after the initial hospice meeting with the director of nursing (DON), the DON would let him know the hospice schedule for the resident. He said all hospice notes were electronic and he did sometimes keep physical copies of hospice notes.
The director of nursing (DON) was interviewed on 9/29/22 at 1:35 p.m. She said the hospice provider recently changed their system so the hospice care notes were all electronic now. She said the facility did have a hospice binder but it was empty because of the recent changes to resident's electronic charting. She said after hospice visits they should send the electronic notes. The hospice provider had a handheld device the community staff could sign electronically after the hospice visit was completed. She said the hospice team did let the facility know when they were in the building, and they did check out with the facility staff after a completed visit. She said she was unsure the last time hospice visited Resident #53 and would follow up.
IV. Facility follow-up
On 9/29/22 at 1:56 p.m. the DON stated she called the hospice provider and they told her the most recent hospice visit was on 9/27/22 for Resident #53. The DON said the hospice provider informed her the hospice agency had new staff, and the hospice provider still needed to send the facility visit notes for Resident #53. The DON was able to provide additional printed hospice notes at 2:30 p.m. She said notes were sent by the hospice provider for hospice visits on 9/6/22 and 9/8/22.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observations, record review and interviews, the facility failed to develop and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable enviro...
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Based on observations, record review and interviews, the facility failed to develop and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of disease and infection.
Specifically, the facility failed to ensure proper wearing of masks and eye protection for staff.
Findings include:
I. Personal protective equipment (PPE)
A. Professional reference
The Centers for Disease Control and Prevention (CDC), (updated 2/2/22) Interim Infection Prevention and Control Recommendations for Healthcare Personnel (HCP) During the Coronavirus Disease 2019 (COVID-19) Pandemic, retrieved on 10/3/22 from https://www.cdc.gov/coronavirus/2019-ncov/hcp/infection-control-recommendations.html, read in pertinent part, Implement universal use of personal protective equipment for HCP (healthcare personnel). If SARS-CoV-2 infection is not suspected in a patient presenting for care (based on symptom and exposure history), HCP should follow Standard Precautions (and Transmission-Based Precautions if required based on the suspected diagnosis). Additionally, HCP working in facilities located in counties with substantial or high transmission should also use PPE as described below:-To simplify implementation, facilities in counties with substantial or high transmission may consider implementing universal use of NIOSH-approved N95 or equivalent or higher-level respirators for HCP during all patient care encounters or in specific units or areas of the facility at higher risk for SARS-CoV-2 transmission.
-Eye protection (i.e., goggles or a face shield that covers the front and sides of the face) should be worn during all patient care encounters.
The healthcare community transmission levels for the facility's county of residence, obtained from https://covid19.colorado.gov/healthcare-providers/long-term-care-facilities/healthcare-community-transmission-levels, were reviewed for the time of survey 9/26/22-9/29/22 and found to be in Substantial levels of transmission.
B. Facility policy and procedure
The COVID-19 Prevention, Response and Testing policy, revised 8/22/22, was provided by the nursing home administrator (NHA) on 9/29/22 at 1:05 p.m. It read in pertinent part, educate staff on proper use of personal protective equipment and application of standard, contact, droplet, and airborne precautions, including eye protection.
C. Observation
On 9/28/22 at 10:45 a.m. the primary care physician (PCP) #1 was observed on the secured unit. She was not wearing eye protection and was wearing a cloth mask. PCP #1 was sitting in the common area of the secured unit charting, and residents were walking around her.
On 9/28/22 at 12:05 p.m. the resident council president (Resident #35) emerged from her room stating she had had a visit from PCP #1. PCP #1 was observed at the main nurses station wearing a cloth face covering and no eye protection, other residents were in the nurses station area.
D. Staff interview
The director of nursing (DON) and assistant director of nursing (ADON) were interviewed on 9/28/22 at 11:30 a.m.
The ADON said the healthcare community transmission rate was currently substantial. The ADON said surgical masks and eye protection are required for all staff.
PCP #1 was interviewed on 9/28/22 at 1:24 p.m. She said she had been coming to the facility for over six months. PCP #1 said she wore a cloth mask because it is thicker and two-ply. PCP #1 said she comes into the facility one time per week.
The NHA, DON, ADON, director of clinical operations (DCO) and PCP #1 were interviewed on 9/28/22 at 2:46 p.m. The facility team including NHA, DON, ADON, and DCO acknowledged that the facility required PCP #1 to wear a surgical mask and eye protection while in the facility and in resident areas. The facility team acknowledged that PCP #1 was wearing a cloth face covering and no eye protection and had made visits to residents in the facility.
The NHA said PCP #1 was not listed on the vaccine matrix and that it was just an oversight and that she would provide PCP #1 vaccine card and add her to the matrix. Cross-reference F888 failure to establish a process to track and securely document the COVID-19 vaccination status for all staff.
E. Facility follow-up
PCP #1 was not listed on the facility vaccine matrix, the NHA provided PCP #1's vaccine card and it revealed she was fully vaccinated and up to date.
Provided by the director of clinical operations on 9/30/22 at 4:21 p.m. The facility has implemented a systemic approach following CMS (Centers for Medicare and Medicare Services)guidelines to reduce the likelihood of the spread of COVID-19. The facility contends that an observation of one contracted staff member wearing a cloth is not representative of systemic failure. The facility has remained free from positive covid results for both staff and residents for greater than 4 months while operating in a county in high transmission. The staff member in question was provided education immediately upon discovery and the facility will be transitioning to a new medical provider in the near future.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0603
(Tag F0603)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to ensure that five (#32, #8, #11, #4, and #60) of 22 ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to ensure that five (#32, #8, #11, #4, and #60) of 22 out of 33 sample residents were free from involuntary seclusion and were receiving the least restrictive approach for their needs.
Specifically, the facility failed to ensure Residents #32, #8, #11, #4, and #60, residing on the secure locked unit, had the required documentation to justify such restrictions including documentation such as doctor orders, resident representative consents, and secure unit evaluations were not obtained.
I. Facility policy
The Secure Unit Placement policy, dated 11/4/13, was provided by the nursing home administrator on 9/29/22 at 10:52 a.m. It read in pertinent part,
The Admissions Coordinator, Social Services or designees shall assess the potential resident to include: Dementia related diagnosis and diagnostic testing that substantiates the type of dementia.
If the resident is being admitted to a secure unit, the Admissions Coordinator, Social Services or designee will ensure that the following items are included in the pre-admission process: a primary dementia related diagnosis such as Alzheimer's disease, Vascular Dementia, Pick's Disease, or a mental health diagnosis and one of the following:
Wandering outside of home/facility without regard for safety and/or
Behavior that is dangerous to self or others and/or
Behavior that seriously disrupts the rights of others.
One of the following documented legally responsible parties:
Court appointed guardian
Decision making proxy for health care
Durable medical power of attorney (signed when resident was competent to make decisions.)
Furthermore, the Admissions Coordinator or Social Service Director will ensure that the Secure Unit Placement Evaluation form is complete and that a nursing representative, social services representative, and the legal responsible party have signed the Secure Unit Placement form.
The Admissions Coordinator or Social Service Director shall ensure that the admission physician's orders include an order for placement on the secure unit. In addition, that the initial physician's progress note includes the reason for the secure unit placement.
II. Resident #32
A. Resident status
Resident #32, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 computerized physician orders (CPO), diagnoses included unspecified dementia without behavioral disturbance, anxiety, and amnesia.
The 9/20/22 MDS assessment documented the resident had severe cognitive impairment with a brief interview of mental status (BIMS) score of five out of 15. She required supervision with bed mobility, transfers, eating, and toileting. She required limited assistance with dressing and personal hygiene.
B. Record review
The social services progress notes reviewed from 6/9/22 through 9/25/22 did not address or mention any conversation with family or resident representative for secure unit placement. There were no social service progress notes prior to 6/9/22 in the resident's medical record.
Review of the resident's electronic medical records, there was no secure unit placement evaluation or signed secure unit placement forms.
There no physician orders for placement on secure unit.
III. Resident #8
A. Resident status
Resident #8, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 CPO, diagnoses included and unspecified dementia without behavioral disturbances.
The 9/12/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of three out of 15. He required supervision with bed mobility, transfers, eating, dressing, toileting, and personal hygiene.
B. Record review
The social services progress notes were reviewed from 3/23/22 to 9/11/22. There were two notes dated 6/21/22 and 9/11/22 and neither addressed or mentioned any conversation with family or resident representative for secure unit placement. There were no social service progress notes prior to 6/21/22 in the resident's medical record.
Review of the resident's medical records, there was no secure unit placement evaluation or signed secure unit placement forms.
There was no physician order located for placement on secure unit.
IV. Resident #11
A. Resident status
Resident #11, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 CPO, diagnoses included unspecified dementia with behavioral disturbances, Alzheimer's disease and anxiety.
The 6/30/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. She required supervision with bed mobility, transfers, eating, dressing, toileting, and personal hygiene.
B. Record review
The social services progress notes were reviewed from 6/23/22 to 9/11/22. There were two notes dated 9/18/22 and 9/21/22 and neither addressed or mentioned any conversation with family or resident representative for secure unit placement. There were no social service progress notes prior to 9/18/22 in the resident's medical record.
Review of the resident's medical records, there was no secure unit placement evaluation or signed secure unit placement forms.
There were no physician orders located for placement on secure unit.
V. Resident #4
A. Resident status
Resident #4, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 CPO, diagnoses included unspecified dementia without behavioral disturbances.
The 9/8/22 MDS assessment documented the resident was cognitively intact with a BIMS score of f14 out of 15. She required extensive assistance with bed mobility, dressing, toileting and transfers.
B. Record review
The social services progress notes reviewed from 10/18/21 through 9/25/22 did not address or mention any conversation with family or resident representative for secure unit placement.
Review of the resident's medical records, there were no signed secure unit placement forms.
In resident's medical record, there were two secure neighborhood evaluations, at admission on [DATE] and a 30 day from admission re-evaluation done 11/15/21.
-No additional evaluations were located in the resident's medical records.
There were no physician orders located for placement on secure unit.
VI. Resident #60
A. Resident status
Resident #60, age [AGE], was admitted on [DATE] to the secured unit. According to the September 2022 CPO, diagnoses included unspecified dementia without behavioral disturbances and anxiety.
The 8/24/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. She required extensive assistance with bed mobility, transfers, walking, and movement on and off the unit, dressing, toileting, eating, and personal hygiene.
B. Record review
The social services progress notes were reviewed from 3/23/22 to 9/11/22. There were three notes dated 5/19/22, 5/19/22, and 9/11/22. None of the progress notes addressed or mentioned any conversation with family or resident representative for secure unit placement. There were no social service progress notes prior to 5/19/22 in the resident's medical record.
Review of the resident's medical records, there was no secure unit placement evaluation or signed secure unit placement forms.
There were no physician orders located for placement on secure unit.
VII. Staff Interviews
The social services director (SSD) was interviewed on 9/27/22 at 11:21 a.m. The SSD said that the criteria for a resident to be admitted to the secure unit was based on whether or not the facility believed the resident would be able to find their way back if they left the facility. She said if a resident on the secure unit has cognitive improvements reflected by an increase of their BIMS score, the facility did not conduct further cognitive tests.
The primary care physician (PCP) was interviewed on 9/28/22 at 2:03 p.m. She was the PCP for Residents #32, #8, #11, #4, and #60. The PCP said she did not know the facility's criteria for a resident to qualify for the secure unit. She said she was not part of the decision or evaluation of residents going onto the unit or moving off. She said that she was notified when a resident was admitted or discharged from the secure unit only.
The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said all residents were evaluated prior to the placement on the secure unit. The evaluation was completed by the interdisciplinary team (IDT) and documented in the resident's medical record. He said every individual on the secure unit should have an evaluation completed and a physician order for the secure unit. He said usually residents on the secure unit had a low BIMS and/or progressive dementia. He was not involved in the process of placement on the unit.
The social services assistant was interviewed on 9/29/22 at 2:33 p.m. The SSA identified that she was also the admissions coordinator for the facility. She said that the admission process for a resident admitting to the secure unit involved reading the referral packet, she did not go to assess the residents in person. She said she could not identify the clinical criteria for placement on the secure unit, at what point in the admission process consents and evaluations were obtained, or who was responsible for getting the physician order for placement. She said the SSD was responsible for the secure unit placement initial evaluations and ongoing evaluations.
The social services corporate consultant (SSC) was interviewed on 9/29/22 at 2:40 p.m. The SSC said that the social services department were currently working on the responsible party consents as of 9/28/22 due to having identified the facility was only getting verbal consent and not documenting the consent. She explained that the secure unit evaluations need to be done upon admission, after 30 days, and after 180 days. She said the evaluation then needed to be done no less than every 180 days ongoing. She was unaware that there were residents whose evaluations were past due based on the process or not completed at all.
The social services director was out of facility and unavailable for an interview on 9/29/22.
IV. Facility follow-up
On 9/28/22 at 3:30 p.m. requested from NHA secure unit consent, secure unit evaluation, and physician order for secure unit for Residents #32, #4, and #60.
At 5:19 p.m. the NHA provided secure unit evaluation admission on [DATE] and physician order for secure unit dated 9/28/22 for Resident #32. The NHA did not provide resident representative consent or any additional secure unit evaluations.
The NHA provided a 30 day from admission re-evaluation dated 6/7/22 and physician order for secure unit placement dated 9/28/22 for Resident #4. The NHA did not provide resident representative consent or any additional secure unit evaluations.
The NHA provided the secure unit 30 day from admission evaluation dated 6/17/22 for Resident #60. Evaluation documented the resident was appropriate for Summit (unsecure unit of facility) and waiting on available bed. The NHA provided physician order for resident's secure unit placement stating resident required secure unit placement related to elopement risk dated 9/28/22. The NHA did not provide resident representative consent or any additional secure unit evaluations.
On 9/29/22 at 8:52 a.m. requested from NHA secure unit consent, secure unit evaluation, and physician order for secure unit for Residents #8 and #11.
On 9/29/22 at 10:52 a.m. the NHA provided physician orders for secure unit placement dated 9/28/22 for Resident #8. The NHA did not provide resident representative consent or secure unit evaluations.
The NHA provided physician orders for secure unit placement dated 9/28/22 for Resident #11.
The NHA did not provide resident representative consent or secure unit evaluations.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0744
(Tag F0744)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** VIII. Resident #55
A. Resident status
Resident #55, age [AGE], was admitted on [DATE]. According to the September 2022 computeri...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** VIII. Resident #55
A. Resident status
Resident #55, age [AGE], was admitted on [DATE]. According to the September 2022 computerized physician orders (CPO), diagnoses included dementia and chronic kidney disease, and noted a cognitive communication deficit.
The 8/30/22 minimum data set (MDS) assessment documented the resident had severe cognitive impairment with a brief mental interview status (BIMS) of zero out of 15. The MDS documented the resident had no physical or verbal behaviors directed at others, and no wandering behaviors. He required setup only for all activities of daily living (ADL) except for dressing and walking between units which required one person physical assistance. The MDS documented the resident was on a regular antipsychotic medication regimen.
The comprehensive care plan initiated on 11/4/21 documented the resident had potential to be
physically and verbally aggressive related to dementia.
B. Record review
1. Care plan
The care plan initiated 11/4/21 and revised on 9/28/22 for behavior, documented Resident #55 had potential to be physically and verbally aggressive due to his dementia diagnosis. The goal initiated on 11/4/21 and revised on 9/15/22 documented the resident's risk for harming himself or others would be minimized.
Interventions included:
-Monitor and record Resident #55's behavior and attempted interventions in the behavior log. Staff were to intervene before his agitation escalated and redirect him away from sources of distress. Staff were to engage Resident #55 calmly in conversation, and if Resident #55 responded with aggression, staff were to walk calmly away, and approach him later (initiated 11/4/21).
-Analyze times of day, places, circumstances, triggers, and what de-escalated the behavior and document the observations (initiated 11/4/21 and revised 8/17/22).
-At or around 4:00 p.m. daily, Resident #55 liked to bring his preferred partner water or other drinks. Staff were to monitor and offer assistance for safety (initiated 11/4/21 and revised 8/17/22).
-Monitor and intercept Resident #55 if he was observed in stressful situations (initiated 3/21/22).
The intervention initiated 8/23/22 documented that when Resident #55 was observed entering Resident #37's room or approaching her, he should be redirected away from Resident #55. He should also be offered choices and activities, and ensure he has a calm demeanor or has returned to baseline (calm, not being aggressive, not exhibiting other behaviors). He should be frequently monitored by staff for safety.
2. Progress notes
The 7/15/22 Progress notes documented Resident #55 was observed by staff wheeling Resident #37 in her wheelchair down the hall. Resident #37's son arrived with Resident #37's walker to take her out. Resident #55 became upset and tried to take the walker from Resident #37's son. Resident #55 accidentally made contact with Resident #37's face while he was trying to take the walker. The staff intervened and redirected Resident #55 and Resident #37 left with her son without further incident.
C. Observations
Contrary to the residents' care plan intervention that the residents be redirected away from one another, observations on 9/26/22 at 10:30 a.m. revealed Resident #55 and Resident #37 in the hallway next to the nurses' station having a conversation. Staff passed by the residents and did not redirect them. And, on 9/27/2022 at 11:20 a.m. Resident #55 and Resident #37 were observed sitting next to each other at the dining room table and eating lunch. Resident #55 ambulated independently throughout the community. He was not observed engaging with any residents besides Resident #37. Resident #55 was observed on 9/27/22 at 2:10 p.m. at the nurses station. Resident #55 appeared upset and was speaking loudly.
IX. Resident #37
A. Resident status
Resident #37, age [AGE] was admitted on [DATE]. According to the September 2022 CPO, diagnoses included dementia and congestive heart failure.
The 8/10/22 minimum data set (MDS) assessment documented the resident was cognitively intact with a brief interview for mental status (BIMS) score of 13 out of 15. The MDS documented the resident was a one person assist with all activities of daily living (ADL).
B. Record review
1. Care plan
The care plan focus for safety initiated 8/23/22 documented the goal for Resident #37 was that her risk for safety would be minimized through the review date of 11/8/22. The intervention initiated 8/23/22 documented staff were to redirect Resident #55 away from Resident #37 when he approached her, and offered choices and activities separately for both residents.
The care plan for intimacy and friendship initiated 8/31/22 documented Resident #37 has a desire for intimacy and friendship with another resident and may be a poor judge of safety due complex history with that resident. Pertinent interventions included that staff will provide reminders and prompts of safe and healthy behaviors and redirect unsafe behaviors or verbalizations as needed.
Resident #37's care plan was not updated to indicate Resident #55 was allowed to push Resident #37 in her wheelchair.
2. Progress notes
The 7/18/22 progress notes documented Resident #37 stated she received bruises when she was accidentally hit with her walker. She had bruises on her left chin and upper chest.
The 7/21/22 progress notes by the interdepartmental team documented a 7/18/22 incident in which Resident #37's son attempting to take back Resident #37's walker from another resident who was taking the walker. Resident #37 was accidentally hit with the walker. The progress notes documented bruising on her chest and lips.
The 8/31/22 progress notes documented Resident #37 was in Resident #55's room and Resident #37 stated Resident #55 has never been physically aggressive toward her. The progress note also documented, Updated capacity for consent completed on 8/31/22 to capture Resident #37's desire to be with Resident #55.
-There was no documentation of alternate activities or choices offered as indicated in the care plan.
-Resident #37's care plan was not updated with any new interventions to prevent Resident #55 from pushing Resident #37 in her wheelchair.
The 9/3/22 progress notes documented Resident #37 attempting to enter Resident #55's bedroom. Staff redirected her back to her room.
-There was no documentation of alternate activities or choices offered as indicated in the care plan.
The 9/6/22 progress notes documented Resident #37 attempting to enter Resident #55's room, and stating Resident #55 was her boyfriend.
-There was no documentation of alternate activities or choices offered as indicated in the care plan.
The 9/10/22 progress notes documented Resident #37 was signaling for Resident #55 to come to her room. Resident #55 was redirected away from Resident #37's room. Staff reported Resident #37 appeared upset and yelled, We are both adults and he can stay in my room. There was no documentation of alternate activities or choices offered as indicated in the care plan.
C. Observations
Resident #37 ambulated independently with her wheelchair to the dining room. She was observed sitting next to Resident #55 on 9/27/22 at lunch. She was not conversing with other residents but was smiling throughout the meal. She was able to ambulate in her wheelchair independently through the corridors.
X. Review of altercation between Resident #55 and Resident #37
The facility abuse investigation of an 8/15/22 incident between Residents #55 and #37 revealed that Resident #37's daughter informed the NHA that Resident #55 had hit her mom. The NHA was informed by the licensed practical nurse (LPN) at the facility that Resident #37 reported being hit in the mouth by Resident #55 (cross-reference F600).
XI. Staff interviews
Certified nursing aide (CNA) #6 was interviewed on 9/29/22 at 1:44 p.m. She said she was providing one-to-one supervision supervision for Resident #55 this shift. She said Resident #55 left his room and she chose to walk on his left side which was between him and Resident #37's room in an effort to discourage him from entering her room. He continued to walk to the dining room without redirection. She stated she knew who Resident #37 was but did not know what behaviors to monitor.
CNA #5 was interviewed on 9/29/22 at 2:20 p.m. He said behaviors were documented in point click care, the electronic charting system. He said was unsure if Resident #55 or Resident #37 had behavior tracking to monitor.
CNA #2 was interviewed on 9/28/22 at 1:34 p.m. She said it was her day off and she was called to come in, and sit with Resident #55 for safety reasons. She said he was very independent and had no safety concerns so far, but she was unsure what specific safety concerns she was monitoring for.
Registered nurse (RN) #1 was interviewed on 9/28/22 at 1:55 p.m. She stated when Resident #37 sought out Resident #55 she was redirected, and became tearful and withdrawn. She stated Resident #55 and Resident #37 could do activities together but could not be in each other's room. She stated she had previously redirected Resident #37 away from Resident #55 and toward other activities. She stated Resident #55 became angry if he sees a male caregivers or CNA, with Resident #37. She stated there was a previous incident in which someone came to take Resident #37 to an appointment and Resident #55 was tense, and waited at the front door for her to return. This was not documented in the progress notes.
The director of nursing (DON) was interviewed on 9/29/22 at 1:00 p.m. She stated as of yesterday 9/27/22 Resident #55 had one-to-one staff supervision. She said Resident #37's daughter spoke to Resident #37 on the phone when the daughter heard Resident #55 in the background. The DON said if it was not a common area, Resident #37's daughter did not want Resident #55 with her mother. She said a common area was fine for Resident #37 and Resident #55 to be together. The DON said she did not document this conversation with the resident's daughter, but communicated her request the next day during a meeting. She said there was a neighborhood meeting where the staff were informed Resident #55 and Resident #37 could be in the same common area. She said the one-to-one staff supervision was implemented to make sure Resident #55 did not follow Resident #37 to her room. Residents were allowed to interact only in common areas. She said alternative placement for Resident #55 was still being sought.
-However, the one-to-one was not implemented until 9/27/22 and based on observations above the facility failed to implement protective measure to keep Resident #37 safe.
Based on record review and interviews, the facility failed to ensure a resident who displayed or was diagnosed with dementia, received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being for five (#60, #4, #20, #55 and #37) of 12 out of 33 sample residents.
Specifically, the facility failed to consistently provide person-centered approaches to Resident #60, #4, #20, #55 and #37 who had diagnoses of dementia, involved in resident to resident altercations on the secured unit (cross-reference F600 for abuse).
Findings include:
I. Facility policy and procedure
The Dementia-Clinical Protocol policy and procedure, revised November 2018, was provided by the nursing home administrator (NHA) on 9/27/22 at 2:30 p.m. It revealed in pertinent part,
For the individual with confirmed dementia, the interdisciplinary team (IDT) will identify a resident-centered care plan to maximize remaining function and quality of life.
Direct care staff will support the resident in initiating and completing activities and tasks of daily living; bathing, dressing, mealtimes, and therapeutic and recreational activities will be supervised and supported throughout the day as needed.
The physician will order appropriate interventions to address significant behavioral and psychiatric symptoms.
The Behavior Monitoring policy and procedure, revised 11/26/19, was provided by the NHA on 9/27/22 at 2:30 p.m. It revealed in pertinent part,
The purpose of behavior monitoring is to establish an accurate pattern of resident targeted behaviors as determined by the resident's history, evaluation, minimum assessment, data assessment, etc.
The goal is to determine appropriate behavior intervention such as counseling, behavior management plan including non-pharmacological interventions and psychoactive medication management.
When resident displayed targeted and/or inappropriate behavior, facility staff will implement behavioral interventions to assure the safety of the resident and/or other residents and staff/visitors.
The Psychopharmacological Medications policy and procedure, revised 1/10/19, was provided by the NHA on 9/28/22 at 10:55 a.m. It revealed in pertinent part,
If the information was not obtained prior to admission, the licensed nurse and/or social services director will make every effort to determine if there are any possible behavior symptoms that may require special monitoring and/or care planning.
The licensed nurse or social services director will initiate behavior monitoring within the first twenty-four hours of admission.
Licensed nurses and additional staff will monitor and document any target behaviors that occur. These behaviors will be documented on one or more of the following: the Medication Administration Record, the Treatment Administration Record, Behavior Monitoring Chart form, or on a Behavior Incident Report.
II. Resident #60
A. Resident status
Resident #60, age [AGE], was admitted on [DATE]. According to the September 2022 computerized physicians orders (CPO), diagnoses included unspecified dementia without behavioral disturbances and anxiety.
The 8/24/22 MDS assessment documented the resident had severe cognitive impairment with a BIMS score of zero out of 15. She required extensive assistance with bed mobility, transfers, walking, and movement on and off the unit, dressing, toileting, eating, and personal hygiene.
B. Record review
The September 2022 CPO revealed the following physician orders for psychotropic medications:
Sertraline 100 MG one time a day for depression ordered 7/12/22
Clonazepam 1 MG two times a day for anxiety ordered on 3/23/2020
No orders for behavior monitoring were found for the medication administration record or the treatment administration record.
The comprehensive care plan was initiated on 8/31/22, documented under the trauma informed care focus that the resident had a suspected history of trauma related to self-harm that could cause problematic behaviors such as making herself vomit. Interventions were to assess resident's needs for additional services and therapeutic support or specialists from the community. Offer referrals periodically and as needed. Explore and offer peer support services with relevant cultural similarities as requested by the resident. Provide a program of activities that is of interest and accommodates the resident's status.
Social service progress notes dated 3/23/22 to 9/11/22 did not show any services or therapeutic support were discussed or offered to the resident or representative. Nor were peer support services with relevant cultural similarities explored or offered.
Psychosocial quarterly/change of condition/annual assessment progress notes dated 3/23/22 to 9/11/22 did not show any services or therapeutic support were discussed or offered to resident or representative. Nor were peer support services with relevant cultural similarities explored or offered.
CNA tasks pulled on 9/28/22 at 3:30 p.m. showed behavior monitoring for July, August, and September 2022 for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behavior monitoring for behaviors directed towards self or self-harm.
III. Resident #4
A. Resident status
Resident #4, age [AGE], was admitted on [DATE]. According to the September 2022 CPO, diagnoses included unspecified dementia without behavioral disturbances.
The 9/8/22 MDS assessment documented the resident was cognitively intact with a BIMS score of fourteen out of 15. She required extensive assistance with bed mobility, dressing, toileting and transfers.
B. Record review
The September 2022 CPO revealed the following physician orders for psychotropic medications:
Risperdal 0.25 MG one tablet a day at bedtime for dementia with behaviors ordered on 3/31/22.
No orders for behavior monitoring were found for the medication administration record or the treatment administration record.
The comprehensive care plan was initiated on 11/30/21, documented under the behavior focus that the resident had behavior challenges of experiencing hallucinations and delusions pertaining to her own safety when exposed to an increase in stimulus or environmental changes. Interventions included to monitor behavior episodes and attempt to determine underlying causes, provide a program of activities that is of interest, and accommodate and anticipate resident needs.
Social service progress notes dated 10/18/21 to 9/11/22 did not show any documentation regarding hallucination or delusions or determination of causes.
Psychosocial quarterly/change of condition/annual assessment progress notes dated 1/20/22 to 9/11/22 did not show any documentation regarding hallucination or delusions or determination of causes. There were no psychosocial assessment notes prior to 1/20/22 in the resident's medical record.
CNA tasks pulled on 9/28/22 at 3:30 p.m. for July, August and September of 2022 showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behavior monitoring for behaviors related to delusions or hallucinations nor detailed monitoring to consider causes.
C. Family interview
Resident's daughter in law was interviewed on 9/26/22 at 11:33 a.m. Stated that she would like to see the resident engaged in more activities and more personalized attention from staff to maintain cognitive stamina.
IV. Resident #20
A. Resident status
Resident #20, age [AGE], was admitted on [DATE]. According to the September 2022 computerized physician orders (CPO), diagnoses included unspecified dementia without behavioral disturbance, type 1 diabetes, and metabolic encephalopathy (chemical imbalance in the brain).
The 9/27/22 minimum data set (MDS) assessment documented the resident had moderately impaired cognition with the brief interview for mental status score (BIMS) of twelve out of 15. He required supervision with bed mobility, transfers, dressing, eating, toilet use, and personal hygiene.
B. Record review
The September 2022 CPO revealed the following physician orders for psychotropic medications:
Sertraline 100 MG one time a day for hyper sexuality ordered 9/10/22.
No orders for behavior monitoring were found for the medication administration record or the treatment administration record.
The comprehensive care plan was initiated on 9/21/21, and revised on 7/29/22, identified under the trauma informed care focus that the resident had problematic behaviors related to a history of violence, drugs and alcohol use. These could contribute to behaviors such as making fear based or paranoid statements about other residents and his interactions with them. Interventions included to explore and offer peer support services with relevant cultural similarities, and reinforce participation in structured or personal activities.
Under the behavior focus in care plan dated 7/29/22, it identified that the resident had the potential to be physically, sexually and verbally aggressive with women and would rub them inappropriately on the legs and chest. Interventions included behavior monitoring, using kind language to remove the resident from the situation, reinforce with the resident that behaviors were inappropriate and to divert the resident's attention. It also identified that the resident had behavior challenges and could become agitated and raise his voice when he felt nagged at by staff. Interventions included deescalating by distracting him, reproaching later, offering him coffee or a snack, offering to spend 1:1 (one-to-one) time with him, and offering him an office to rest in.
No orders for behavior monitoring were found for the medication administration record or the treatment administration record.
Social service progress notes dated 3/19/21 to 9/11/22 did not show any documentation regarding offering or exploring peer support services with relevant cultural similarities.
Psychosocial quarterly/change of condition/annual assessment progress notes dated 1/29/21 to 7/27/22 show the resident repeatedly expressed anger and negative emotions towards placement. The resident also expressed depression and was at risk due to a history of alcohol and cocaine abuse. Nothing was documented in assessments regarding services offered for depression or substance abstinence. Nor were peer support services with relevant cultural similarities explored or offered.
Certified nurse aide tasks pulled on 9/28/22 at 11:59 a.m. for July, August and September 2022 showed behavior monitoring for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. There were no specific behaviors of hyper sexuality, paranoia, or aggression indicated to monitor.
C. Incidents of sexual abuse
Resident #20 was involved in three incidents where sexual abuse occured on 7/14/22, 8/29/22, and 9/26/22. The facility failed to implement personalized interventions after the second incident to prevent future abuse from occurring (cross-reference F600).
V. Observations
The secure unit where Residents #60, #4, and #20 resided was observed throughout survey from 9/26/22 to 9/28/22; 9/26/22 from 11:00 a.m. to 12:15 p.m. and again from 2:01 p.m. to 4:15 p.m.; 9/27/22 from 10:00 a.m. to 11:30 a.m. and again from 1:00 p.m to 3:40 p.m.; and, 9/28/22 from 1:00 p.m. to 2:30 p.m.
During these times, there were no activities occurring during observations. The residents were wandering around the unit without a meaningful activity provided.
VI. Staff Interviews
Registered nurse (RN) #3 on 9/27/22 at 10:43 a.m. She was not aware that Resident #60 or Resident #4 had any challenging behaviors or specific behavior interventions. She was also not aware of any inappropriate sexual behaviors or any other challenging behaviors or specific behavior interventions for Resident #20.
The social services director (SSD) was interviewed on 9/27/22 at 11:21 a.m. She said that the certified nursing assistant (CNA) was to report resident behaviors to the nurse for the nurse to flag behavior in the resident's electronic record dashboard for management to review. She said CNAs document behaviors in point of care (POC) in the resident's electronic record. She said management could review the POC by pulling a follow up question report. The SSD inputted the target behaviors and desired interventions in the resident's care plan not in POC. The SSD said she did not have the ability to customize behaviors or add person centered interventions to POC. She added that the facility does not put behavior tracking on the resident's MAR or TAR.
The director of clinical (DCO) operations was interviewed on 9/28/22 at 11:45 a.m. The DCO explained the system of behavior tracking at the facility was to put target behaviors and their intended interventions into the resident's care plan. From there, the writer could select to include the care plan focus and interventions to the CNA [NAME] (a directive for the care staff). The [NAME] tasks did not come up automatically for the CNA in POC but they could click on it to see the target behaviors and the interventions. The CNA could chart the incident, intervention and outcome in POC and create an alert for the dashboard for IDT to review. The DCO attempted to demonstrate by pulling up a resident's [NAME] with known behaviors on their care plan, however, focus and interventions from the care plan were not displayed on the [NAME]. The DCO could not explain the breakdown in the intended process only that he would have to look into it.
Activities assistant (AA) #1 was interviewed on 9/28/22 at 1:24 p.m. She was not aware that Resident #60 or Resident #4 had any challenging behaviors or specific behavior interventions. AA #1 was aware that Resident #20 had behaviors of inappropriate sexual touching and that he was to be keep from female residents during activities. She was not aware of any other challenging behaviors or specific behavior interventions for him.
CNA #5 was interviewed on 9/29/22 at 2:20 p.m. He said that resident behaviors are documented in the POC. He said every resident had behavior tracking in POC for behaviors directed at staff, behaviors directed at others and behaviors not directed at others every shift. He said the CNA could mark the question with a response whether or not it occurred but cannot customize the response. There were no customized interventions or behaviors indicated in POC.
VII. Facility follow-up
On 9/27/22 at 2:13 p.m. documentation of behavior tracking was requested from NHA for Resident #20 for months of July, August, and September 2022. The NHA provided the follow up question reports on 9/27/22 at 2:30 p.m.
-The reports did not include personalized behaviors or interventions.
On 9/29/22 at 8:52 a.m. documentation of behavior tracking was requested from NHA for Resident #60 and #4 for months of July, August, and September 2022. The NHA provided the follow up question reports on 9/29/22 at 10:52 a.m. for both residents. The reports did not include personalized behaviors or interventions.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0888
(Tag F0888)
Could have caused harm · This affected multiple residents
Based on observations, record review and interviews, the facility failed to develop and implement a COVID-19 staff vaccination process to address all facility staff, including agency staff who provide...
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Based on observations, record review and interviews, the facility failed to develop and implement a COVID-19 staff vaccination process to address all facility staff, including agency staff who provided care, treatment and other services to facility and/or residents.
Specifically, the facility failed to obtain the vaccination status of outside providers. The facility did not have the vaccination status for all of the outside providers listed on the matrix.
The facility was unable to provide a listing of the vaccination status of all contracted providers/staff who enter the facility on a regular basis and provide direct care to residents.
Cross-reference F880 infection control.
Findings include:
I. Facility policy
The COVID-19 Vaccine policy, revised 4/22/22, was provided by the nursing home administrator (NHA) on 9/29/22 at 1:05 p.m. It read in pertinent part, It is required that all individuals in the community receive the designated COVID-19 vaccination and recommended boosters or provide evidence of vaccine receipt or exemption.
II. Record review
Staff vaccination matrixes were provided by the facility. The vaccination matrix failed to ensure all staff and providers who provided resident care were accurately listed on the vaccine matrix.
-Review of the matrix provided by the facility failed to include medical providers, including the facility primary care physician (PCP) #1 and the facility medical director (MD), who were both in the building on 9/29/22.
-Incorrect data was provided on two staff members registered nurse (RN) #4 revealing fully vaccinated with no booster and licensed practical nurse (LPN) #2 revealing fully vaccinated with no booster, which created confusion on COVID-19 testing requirements. Both RN #4 and LPN #2 were up-to-date with their vaccination status.
-In addition, the matrix failed to include contract agency nurse workers including certified nurse aides (CNAs), LPNs, or RNs.
III. Facility COVID-19 status
The facility was located in Denver county, and was in substantial community transmission levels for healthcare communities during the survey from 9/26/22 to 9/29/22.
IV. Staff interviews
The nursing home administrator (NHA) and assistant director of nursing (ADON) were interviewed on 9/29/22 at 1:48 p.m. The ADON said she was responsible for entering all staff into the COVID-19 immunization matrix. The NHA said her expectation was that all staff and agency members should be listed on the matrix. The ADON said her process was to collect all COVID-19 vaccination cards and make sure they were up to date, put them into a binder and add them to the matrix. The ADON said her expectation was that all staff and agency members would be listed on the matrix. The ADON said she checked the employee list with the matrix as an audit.
The NHA said that they still need to add all the contract agency staff to the matrix but that they did have their vaccination cards. The NHA said the matrix provided by her on Monday 9/26/22 was incorrect and that the two sample staff members were up to date and that she would provide that information.
V. Facility follow-up
The facility provided the vaccine cards for staff members not listed on the vaccine matrix.
-PCP #1 who was up-to-date with their vaccination status; and,
-MD who was up-to-date with their vaccination status.
On 9/29/22 at 2:15 p.m. the NHA provided immunization cards on two sample staff members due to conflicting information provided on the initial matrix.
-LPN #2 who was up-to-date with their vaccination status. -
-RN #4 who was up-to-date with their vaccination status.
On 9/30/22 at 4:41 p.m. the director of clinical operations (DCO) provided the facility redacted corporate immunization matrix. It revealed:
-Seven up-to-date corporate staff members; and.
-The NHA was completely vaccinated, without any boosters.
-However, the original matrix provided by the facility listed the NHA as receiving a booster on 9/30/21 revealing the corporate matrix conflicts with the facility's staff matrix.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected most or all residents
Based on record review and interviews, the facility failed to develop and implement appropriate quality assurance and performance improvement (QAPI) plans of action to correct identified quality defic...
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Based on record review and interviews, the facility failed to develop and implement appropriate quality assurance and performance improvement (QAPI) plans of action to correct identified quality deficiencies, potentially affecting all the residents in the facility.
Specifically, the quality assurance performance improvement (QAPI) program committee failed to identify concerns and or implement effective action plans to mitigate the repetition facility failures in abuse and behavioral health.
Findings include:
I. Facility policy
The QAPI Committee policy and procedure, undated, was provided by the nursing home administrator (NHA) on 9/26/22, and read in pertinent part:
Quality Management and Quality Assurance and Performance Improvement (QAPI) Program designed to objectively and systematically monitor and evaluate the resident's care and health care services. The comprehensive program is designed to provide care that is optimal within available resources and is consistent with the achievable goals for the facility.
Objectives:
1. To ensure that monitoring quality of residents' care is performed systematically and continuously.
2. To identify the organizational components responsible for Quality Management and QAPI Program functions and to delineate the components which include the line of authority, responsibility, and accountability.
3. To assure communication among all departments in improving resident care and identifying problems through the use of on-going monitors by focusing on identification, analysis, and resolution of problems.
4. To evaluate the results of actions taken by each department and maximize the use of resources available within the facility.
II. Failure to identify quality deficiencies and initiate effective action plans to correct
The recertification survey findings revealed deficiencies in the facility's level of performance in protecting residents from physical and sexual abuse, providing appropriate assessment and person-centered care to resident's with dementia. There was no evidence the findings had triggered a QAPI plan with corrective actions prior to survey.
A. Cross-reference F600-failure to protect residents from abuse. F600 cited at a J scope, immediate jeopardy to resident health or safety.
Survey findings revealed Resident #20 sexually assaulted three cognitively impaired residents. Resident #20, with a cognition between moderately impaired and intact with no impairments, was involved in three sexual assaults against severely cognitively impaired residents and remained on secure memory care unit with a severely impaired population. Observations revealed facility failed to protect Resident #32, with a severely impaired cognition, from sexual assault perpetrated by Resident #20. Interviews and record review reveal that facility staff and administration did not put in place interventions to monitor Resident #20 appropriately to prevent his access to vulnerable residents to assault as evident by his repeated sexual assaults. Interviews revealed facility administration failed to recognize resident-to-resident altercations as abusive and as potentially abusive situations, and take steps to protect residents from physical and sexual abuse.
B. Cross-reference F603-involuntary seclusion. F603 cited at an D scope, no actual harm with potential for more than minimal harm.
The facility failed to ensure Residents #32, #8, #11, #4, and #60, residing on the secure locked unit, had the required documentation to justify such restrictions. Specifically, documentation such as; doctor orders, resident representative consents, and secure unit evaluations were not obtained.
C. Cross-reference F744-dementia care. F744 was cited at an D scope, no actual harm with potential for more than minimal harm.
The facility failed to document person-centered approaches for behaviors were being provided for Residents #60, #4, and #20.
III. Review of QA action plan/staff interview
The medical director (MD) was interviewed on 9/29/22 at 12:45 p.m. He said he participated in QAPI meetings monthly. He said all residents should be free from abuse. He said he believed Resident #20 was discussed during one of the meetings and staff put interventions in place to keep residents safe. He said he could not recall the details.
The nursing home administrator (NHA) was interviewed regarding QA action plans on 9/29/22 at 4:45 p.m. She said the QA committee met monthly, and included the department heads, medical director, and pharmacist.
Regarding abuse, the NHA said a QA program had identified a concern that the facility had several abuse allegations that were investigated and reported. She said it was brought to the attention of the QAPI committee on several occasions and it was still in progress as the facility implemented ongoing monitoring and was looking for alternative placement for Resident #55.
Regarding involuntary seclusion she said all resident's on the secure unit should have a physician order. She said the facility had not identified that some orders were missing.
Regarding dementia care, she said all residents on the secure unit were monitored for behaviors or any changes.
Review of the facility's QAPI program documented deficiencies cited during the recertification survey, and the management team interview revealed the committee had not effectively identified and developed action plans to address the abuse allegations and dementia care, identified above.
IV. Follow-up
On 9/29/22 at 4:45 p.m. NHA provided a printed QAPI monthly agenda with no date. The agenda noted that Resident #20 had behavioral allegations on 8/29/22.
On 9/10/22 the recommendation was to increase Sertraline for hypersexuality and to monitor for medication change with no further behaviors.
For Resident # the note read the resident had behavior allegations on 8/15/22 with recommendation to start Risperdal on 8/18/22, with no further concerning behaviors.