HOLLY HEIGHTS CARE AND REHABILITATION

6000 E ILIFF AVE, DENVER, CO 80222 (303) 757-5441
For profit - Corporation 133 Beds THE ENSIGN GROUP Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
26/100
#151 of 208 in CO
Last Inspection: August 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Holly Heights Care and Rehabilitation has received a Trust Grade of F, indicating poor performance with significant concerns about the quality of care. It ranks #151 out of 208 facilities in Colorado, placing it in the bottom half, and it is #19 out of 21 in Denver County, meaning only two local options are better. The facility is worsening, with issues increasing from 7 in 2024 to 12 in 2025. Staffing is a concern, earning a low 1/5 star rating despite having a 0% turnover rate, which is good; however, this suggests that while staff remain, the quality of care may be lacking. There have been serious incidents, including a critical failure to supervise a resident at risk for elopement, resulting in them leaving the facility unnoticed, and another resident who fell and sustained serious injuries due to inadequate supervision and care planning.

Trust Score
F
26/100
In Colorado
#151/208
Bottom 28%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
7 → 12 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
✓ Good
$20,455 in fines. Lower than most Colorado facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 39 minutes of Registered Nurse (RN) attention daily — about average for Colorado. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
22 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★★
5.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 7 issues
2025: 12 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Colorado average (3.1)

Below average - review inspection findings carefully

Federal Fines: $20,455

Below median ($33,413)

Minor penalties assessed

Chain: THE ENSIGN GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 22 deficiencies on record

1 life-threatening 2 actual harm
Aug 2025 11 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0569 (Tag F0569)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to ensure money from personal funds account was managed accurately one (#110) of five residents reviewed for personal funds accounts out of 4...

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Based on record review and interviews, the facility failed to ensure money from personal funds account was managed accurately one (#110) of five residents reviewed for personal funds accounts out of 41 sample residents. Specifically, the facility failed to reimburse Resident #110's estate within 30 days from the resident's personal funds account after his death. Findings include:I. Resident 110's representative interviewResident #110's representative was interviewed on 8/20/25 at 12:46 p.m. He said he had opened a resident trust account on 12/20/24 at the facility. He said the resident passed away on 1/13/25, before any of the funds were used. The representative said he had left many voice messages for the facility's admission coordinator and left messages with the receptionist regarding the refund. Resident #110's representative was interviewed again on 8/21/25 at 11:46 a.m. The representative said he did not understand how the facility did not have his contact information since he was in communication with the nursing staff during Resident #110's stay. II. Record reviewThe resident's admission agreement, dated 12/20/24 was signed by the Resident #110's representative. It revealed the resident's representative opened a resident fund on admission. The resident fund management service stated in pertinent part, In the event of my death, I redirect that any funds owed or advanced to me by the facility prior to my death are to be paid to the facility with any remaining balance in my resident fund account to become part of my estate.Review of Resident's #110's face sheet (form that contains pertinent information) revealed the incorrect phone number for the representative. -However, the admission agreement had the correct phone number and address. The electronic medical record did not reveal any documentation indicating that the facility had attempted to return the funds to the resident's estate or contact the resident's representative regarding the funds after the resident's death. III. Staff interviewThe business office manager (BOM) was interviewed on 8/20/25 at 11:05 a.m. The BOM said a resident's estate was reimbursed with remaining funds from a personal account after a death. He said Resident #110 did not open an account and would need to look into it. The BOM was interviewed on 8/20/25 at 12:00 p.m. The BOM said the resident did open an account and the facility would send a refund check to Resident #110's representative. The BOM was interviewed 8/21/25 at 1:00 p.m. He said the facility had not been able to get in touch with the representative after Resident #110's death. The BOM said the facility had sent a check to Resident #110's old address in hopes the family submitted a change of address card. The BOM said the check was returned to the facility and there was no further attempt to contact the representative.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0605 (Tag F0605)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that one (#34) of five residents out of 41 sa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that one (#34) of five residents out of 41 sample residents were free from chemical restraint and were receiving the least restrictive approach for their needs. Specifically, the facility failed to:-Provide adequate documentation, including physician documented risks versus benefits, to justify the addition of new psychotropic medications, the increase in dosage of psychotropic medications and/or the continued use of psychotropic medications;-Ensure behavior monitoring physician's orders reflected the specific behaviors Resident #34 was to be monitored for for the use of psychotropic medications; and,-Ensure consents were obtained prior to the administration of psychotropic medications for Resident #34.Findings include:I. Resident #34A. Resident statusResident #34, age less than 65, was admitted on [DATE]. According to the August 2025 computerized physician orders (CPO), diagnoses included dementia and Huntington's disease (a genetic disorder creating a breakdown of nerve cells in the brain that help control movement, mood, and thought process).iThe 6/30/25 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The MDS assessment indicated the resident had no behaviors and did not experience delusions. B. Record reviewResident #34's comprehensive care plan, initiated 11/20/24, revealed that the resident took an anticonvulsant medication. Interventions were to administer the medication as ordered and ask the physician to review the medication if side effects persisted (initiated 11/20/24).Resident #34's cognitive function care plan, initiated 9/19/24, revealed the resident had impaired cognitive function and impaired thought processes related to dementia and Huntington's Disease. Interventions included having a female nurse administer medications related delusions and preferences (initiated 7/1/25). Resident #34's anxiety focus care plan, initiated 11/20/24, revealed that the resident took an antianxiety medication. Interventions included monitoring and recording occurrences of target behavioral symptoms (pacing, wandering, disrobing, inappropriate response to verbal communication and violence/aggression towards staff/others). Non-pharmacological interventions included offering a back rub, redirecting, speaking to/approaching the resident in a calm manner, repositioning, offering snacks/fluids/milk, assessing for pain, providing a quiet environment, encouraging him to express feelings, taking the resident to activities and providing reassurance (initiated 11/20/24). Resident #34's depression care plan, initiated 11/20/24, revealed that the resident took an antidepressant medication. Interventions included monitoring and documenting ongoing signs and symptoms of depression unaltered by antidepressant medications: sad, irritable, anger, never satisfied, crying, shame, worthlessness, guilt, suicidal ideations, negative mood/comments, slowed movement, agitation, disrupted sleep, fatigue, lethargy, decreased enjoyment in usual activities, changes in cognition, changes in weight/appetite, fear of being alone or with others, unrealistic fears, attention seeking, concern with body functions, and anxiety. Non-pharmacological interventions included offering a back rub, redirecting, speaking to/approaching the resident in a calm manner, repositioning, offering snacks/fluids/milk, assessing for pain, providing a quiet environment, encouraging him to express feelings, taking the resident to activities and providing reassurance (initiated 11/20/24). Resident #34's mood care plan, initiated 11/20/24, revealed that the resident took an antipsychotic medication related to Huntington's disease. Interventions included documenting episodes of behavior and documenting non-pharmacological interventions, such as offering a back rub, speaking to/approaching the resident in a calm manner, repositioning, offering snacks/fluids/milk, assessing for pain and providing a quiet environment (initiated 11/20/24).Review of Resident #34's August 2025 CPO revealed the following physician's orders:Sertraline (an antidepressant) 25 milligrams (mg) to give a total of 175 mg. Give one time a day for depression, ordered on 9/18/24.Divalproex sodium delayed release sprinkle (an anticonvulsant) 125 mg. Give two capsules three times a day for Huntington's disease, ordered on 9/18/25 and discontinued on 7/29/25.Divalproex sodium delayed release sprinkle 125 mg. Give three capsules three times a day for Huntington's disease, ordered on 7/29/25.Alprazolam (an antianxiety medication) 0.5 mg tablet. Give one time a day for anxiety, ordered on 9/18/24 and discontinued on 5/12/25.Alprazolam 0.25 mg tablet. Give one time a day for anxiety, ordered 5/12/25 and discontinued 5/15/25.Alprazolam 0.5 mg tablet. Give one time a day for anxiety, ordered on 5/15/25 (an increase).Propranolol (a beta-blocker used for an off-label use to treat anxiety) 60 mg. Give one time a day for Huntington's disease, ordered on 4/3/25. Olanzapine (an antipsychotic medication) 15 mg. Give one time a day for Huntington's disease, ordered on 1/31/25.Olanzapine 7.5 mg. Give one tablet at bedtime for Huntington's disease, ordered on 1/31/25 (an increase and in addition to 15 mg). Olanzapine 7.5 mg. Give one tablet in the afternoon for Huntington's disease, ordered on 3/1/25 (an increase and in addition to 15 mg and 7.5 mg).Risperdal (an antipsychotic medication) 0.5 mg. Give two times a day for Huntington's disease with paranoia, ordered on 4/14/25 and discontinued on 5/12/25. Risperdal 0.5 mg. Give two times a day for Huntington's disease with paranoia, ordered on 5/19/25 and discontinued on 6/26/25.Clozaril (an antipsychotic medication) 12.5 mg. Give one time a day for Huntington's disease, ordered on 8/6/25. Monitor for behaviors for Sertraline every night and every day: flat affect, withdrawn. Interventions: 1. One-on-one. 2. Activity. 3. Adjust room temperature. 4. Back rub. 5. Change position. 6. Give fluids. 7. Give food. 8. Redirect. 9. Remove the resident from the environment. 10. Toilet. 11. Other., ordered on 3/2/25.Monitor for behaviors for Zyprexa (Olanzapine) every night and every day: easily agitated, hard to redirect at times. Interventions: 0. Back rub. 1. Redirect. 2. Speak to/approach in a calm manner. 3. Reposition. 4. Offer snacks/fluids/milk. 5. Assess for pain. 6. Provide a calm environment., ordered on 3/2/25.Monitor for behaviors for Xanax (Alprazolam) every night and every day: increased anxiety, restlessness. Interventions: 0. Back rub. 1. Redirect. 2. Speak to/approach in a calm manner. 3. Reposition. 4. Offer snacks/fluids/milk. 5. Assess for pain. 6. Provide a calm environment., ordered on 3/2/25.Monitor for behaviors for Depakote (Divalproex) every night and every day: labile mood, easily agitated. Interventions: 1. One-on-one. 2. Activity. 3. Back rub. 4. Change position. 5. Give food/fluids. 6. Redirect. 7. Remove the resident from the environment., ordered on 3/2/25.Monitor for behaviors for antipsychotic use, every night and every day: paranoid ideations and/or verbal aggression. Interventions: 0. Back rub. 1. Redirect. 2. Speak to/approach in a calm manner. 3. Reposition. 4. Offer snacks/fluids/milk. 5. Assess for pain. 6. Provide a calm environment., ordered on 5/29/25. A review of Resident #34's mediation administration records (MAR) and treatment administration records (TAR) from 5/1/25 to 8/19/25 revealed the following:Resident #34's May 2025 (5/1/25 to 5/31/25) MAR/TAR revealed there was one behavior episode associated with Sertraline with an intervention of giving fluids documented as effective on 5/18/25. There were two behavior episodes associated with Olanzapine with redirection, speaking in a calm manner, repositioning, and offering snacks documented as effective on 5/4/25 and 5/20/25. There were five behavior episodes associated with Alprazolam with redirection, speaking in a calm manner, and repositioning documented as effective 5/4/25, 5/11/25, 5/18/25, 5/20/25, and 5/25/25. There were no documented episodes of behaviors associated with Divalproex.Resident #34's June 2025 (6/1/25 to 6/30/25) MAR/TAR revealed there were no documented behavior episodes associated with Sertraline. There were three behavior episodes associated with Olanzapine with redirection, speaking in a calm manner, repositioning, providing a quiet environment, and offering snacks documented as effective on 6/4/25, 6/5/25, and 6/18/25. There was one behavior episode associated with Alprazolam with redirection, speaking in a calm manner, and repositioning documented as effective on 6/18/25. There was one behavior episode associated with Divalproex with changing position and redirection documented as effective on 6/4/25. There were five behavior episodes of paranoid ideations and/or verbal aggression associated with antipsychotic medications with redirection, speaking in a calm manner, and offering snacks documented as effective on 6/11/25, 6/18/25, 6/19/25, 6/20/25 and 6/30/25. -Two of the five documented behavior episodes had no interventions documented as being attempted. Resident #34's July 2025 (6/1/25 to 6/30/25) MAR/TAR revealed there were no documented behavior episodes associated with Sertraline. There was one behavior episode associated with Olanzapine with redirection, speaking in a calm manner, repositioning, providing a quiet environment, and offering snacks documented as effective on 7/28/25. There were no documented behavior episodes associated with Alprazolam. There were no documented behavior episodes associated with Divalproex. There was one behavior episode of paranoid ideations and/or verbal aggression associated with antipsychotic medications with redirection and speaking in a calm manner documented as effective on 7/2/25. Resident #34's August 2025 (8/1/25 to 8/19/25) MAR/TAR revealed there were no documented behavior episodes associated with Sertraline. There were three behavior episodes associated with Olanzapine with redirection, speaking in a calm manner, and providing a quiet environment documented as effective on 8/3/25, 8/4/25 and 8/5/25. There were three behavior episodes associated with Alprazolam with redirection, speaking in a calm manner, and providing a quiet environment documented as effective 8/3/25, 8/4/25, and 8/5/25. There were two behavior episodes associated with Divalproex with redirection, speaking in a calm manner, and providing a quiet environment documented as effective on 8/3/25 and 8/5/25. There were three behavior episodes of paranoid ideations and/or verbal aggression associated with antipsychotic medications with no effective interventions documented on 8/3/25, 8/4/25 and 8/5/25. Review of Resident #34's electronic medical record (EMR), from 4/1/25 to 8/19/25, revealed the following progress notes:A nursing note, dated 4/14/25, revealed the physician started the resident on Risperdal 0.25 mg twice a day for seven days and then increased it to 0.5 mg twice a day.-Between 4/1/25 to 4/14/25, there were no documented behaviors in the progress notes precipitating the addition of the Risperdal. A social services note, dated 5/12/25, revealed during the psychoactive medication meeting it had been recommended to discontinue Resident #4's Risperdal and decrease the resident's Olanzapine. -The Risperdal was discontinued and then restarted on 5/19/25. The Olanzapine was never decreased (see physician's orders above).A social services note, dated 5/20/25, revealed the resident had voiced paranoia that his juice had been poisoned. A call was placed to notify the physician of the change in behavior.-A review of the behavior monitoring physician's orders failed to reveal the resident's specific paranoia of poisoning had been added to the behavior monitoring, nor documentation to indicate that a behavior monitoring physician's order had been entered for the Risperdal when it was restarted on 5/20/25 (see physician's orders above). A social services note, dated 6/6/25, revealed Resident #34 had been displaying delusions that other residents and staff wanted to fight him. The resident targeted males with this delusion and would close his door so he was unable to see them and this was effective for calming the resident down. -A review of the behavior monitoring physician's orders failed to reveal the resident's specific paranoia of males had been added to the behavior monitoring (see physician's orders above). A nursing note, dated 6/26/25, revealed the physician had increased the resident's Risperdal to 1 mg twice a day.-Between 6/6/25 to 6/26/25, there were no documented behaviors in the progress notes precipitating the increase of the Risperdal, nor documentation to indicate that a behavior monitoring physician's order had been entered for the Risperdal when it was increased on 6/26/25 (see physician's orders above). -Additionally, there were no behaviors documented on the MAR or TAR between 6/20/25 and 6/26/25 to justify the increase of the antipsychotic medication (see record review above).A nursing note, dated 8/6/25, revealed the physician started the resident on Clozaril 12.5 mg. -Between 7/1/25 and 8/6/25, there were no documented behaviors in the progress notes precipitating the increase of the Divalproex, the addition of the Clozaril, nor documentation to indicate that a behavior monitoring physician's order had been entered for the addition of the Clozaril (see physician's orders above). A social services note, dated 8/8/25, revealed the physician added the Clozaril for Huntington's disease with behavioral disturbances. The resident had been displaying an increase of paranoia, reluctance to allow staff into his room to include a decreased acceptance of housekeeping services, and striking out at staff. -A review of the resident's EMR, failed to reveal behaviors of physical aggression or a refusal to allow staff into his room, nor documentation to indicate that a behavior monitoring physician's order had been entered for these new behaviors to justify the addition of Clozaril (see physician's orders above). Pharmacist recommendations for Resident #34' medications, dated 3/3/25 revealed the pharmacist recommended reducing the resident's Sertraline and Alprazolam due to there had been no changes to the medications since September 2024. The physician declined stating it would be contraindicated. Pharmacist recommendations for Resident #34' medications, dated 5/2/25, revealed the pharmacist recommended reviewing the resident's dual antipsychotic medication usage (Olanzapine and Risperdal) and providing a risk/benefit to justify the dual treatment. The physician declined stating it would be contraindicated. Pharmacist recommendations for Resident #34' medications, dated 8/6/25, revealed the pharmacist recommended a risk/benefit for the Divalproex, changing the Olanzapine to twice a day or just once a day (taking three times a day), and a review of the Risperdal in combination with the Olanzapine due to the resident's history of falls. Psychotropic medication meeting minutes, dated 8/11/25, revealed the 8/6/25 recommendations were considered but no there was no follow-up on discussing the potential medication changes with the resident's psychiatrist noted in Resident #34's EMR.-A review of Resident #34's EMR failed to reveal any risk versus benefits documented by the physician for the resident to remain on the current medication regime, or to justify the medication increases to the regimen (see physician's orders above). A review of the resident's psychoactive medication consents revealed the facility received consent for the Divalproex and Sertraline medications on 8/20/25 (during the survey), despite the medications having been started on 9/18/24 and 7/29/25 (see physician's orders above).III. Staff interviewsCertified nurse aide (CNA) #1 was interviewed on 8/20/25 at 2:02 p.m. CNA #1 said the nurses communicated resident specific behaviors and individualized non-pharmacological interventions to the CNAs verbally. CNA #1 said Resident #34 was sometimes paranoid of particular staff, usually males, and would refuse to work with them. CNA #1 said Resident #34 did not have behaviors of physical or verbal aggression. Registered nurse (RN) #1 was interviewed on 8/20/25 at 2:20 p.m. RN #1 said the nurses were supposed to document residents' behaviors on the MAR and in the progress notes and the two should match. RN #1 said the resident specific behaviors and individualized non-pharmacological interventions were on the behavior monitoring physician's orders. She said Resident #34 had behaviors of not wanting to work with males and paranoia that other staff members were trying to harm him. RN #1 said if he did not want to work with someone, he would yell at them and close his door. She said the non-pharmacological interventions that worked with him were to encourage him to lie down and take a nap and then he would usually feel better. The social services director (SSD) was interviewed on 8/21/25 at 10:00 a.m. She said that the facility determined the efficacy of psychoactive medications being administered by using behavior monitoring physician's orders within the MAR, with resident specific behaviors listed. The SSD said if the physician decided to not make any changes to a resident's psychoactive medications, there should be a risk/benefit written to explain the rationale. The SSD said Resident #34 had behaviors of yelling out and the non-pharmacological interventions that worked were to sit and talk to him. She said he did not have any triggers and his preference for gender specific caregivers depended on the day. The SSD said the facility used trial and error to determine what non-pharmacological interventions would work and once individualized interventions had been determined, the behavior monitoring physician's order should be updated. She said Resident #34 had consistent staff that should know his moods. The SSD said she was unable to say why there were not behavior monitoring physician's orders for each of Resident #34's antipsychotic medications and what the facility was monitoring for each one. The director of nursing (DON) was interviewed on 8/21/25 at 3:11 p.m. The DON said the effectiveness of psychotropic medications was determined through medication specific behavior monitoring on the MAR. He said that non-pharmacological interventions should be individualized to the resident. The DON said it was important to have consistent behavior monitoring to ensure continuity of care. He said if a physician declined to follow pharmacist recommendations, citing it would not be beneficial to the resident's condition, the facility would request a risk versus benefit statement from the physician.-However, there were no risk versus benefits statements documented in Resident #34's EMR (see record review above).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure two (#1 and #47) of five residents out of 41 sample reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure two (#1 and #47) of five residents out of 41 sample residents received treatment and care in accordance with professional standards of practice. Specifically, the facility failed to:-Ensure Resident #1's physician was notified of a skin alteration for anticoagulation monitoring; and,-Ensure weekly skin assessments were completed for Resident #47 prior to him developing moisture associated skin damage (MASD). Findings include:I. Facility policy and procedureThe Skin Assessment policy, revised May 2018, was provided by the nursing home administrator (NHA) on 8/21/25 at 7:48 a.m. It read in pertinent part, It is the policy of the facility to assess all residents upon admission, when a comprehensive assessment is required and quarterly thereafter to identify risk of skin breakdown. The purpose is to identify residents at risk for skin breakdown and institute appropriate preventative measures. All residents will be assessed for skin risk using a pressure ulcer risk assessment form within 24 hours of the time of admission by a licensed nurse. Residents will be re-assessed for skin risk when a comprehensive assessment is required and quarterly, significant change, or annually thereafter. Weekly skin evaluations will be completed by a licensed nurse weekly and as needed.II. Resident #1 A. Resident statusResident #1, age greater than 65, was admitted on [DATE]. According to the August 2025 computerized physician orders (CPO) diagnoses included pneumonia, chronic respiratory failure with hypoxia (lack of sufficient oxygen), type 2 diabetes mellitus, hemiplegia (paralysis) and hemiparesis (weakness), anemia (lack of healthy red blood cells), congestive heart failure and long term use of anti-coagulants (blood thinner medication).The 7/21/25 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. She was independent for meals and was dependent on care for all other activities of daily living (ADL).The assessment documented the resident was taking an anticoagulant medication.B. Resident observation and interviewOn 8/18/25 at 2:45 p.m. Resident #1's right wrist was observed. The resident had a bruise on her right wrist, approximately two inches by two inches around. The bruise was dark brown throughout. Resident #1 was interviewed on 8/18/25 at 2:45 p.m. Resident #1 said she hurt her wrist the previous week and had the bruise since last week. Resident #1 said she could not remember how she got the bruise and said it was not from an (intravenous line) IV or blood draw. She said the bruise hurt initially but it was no longer painful.On 8/19/25 at 1:28 p.m. Resident #1's wrist was observed. The resident had a bruise on her right wrist, approximately two inches by two inches around. The bruise was dark brown throughout. Resident #1 was interviewed on 8/19/25 at 1:28 p.m. Resident #1 said the bruise on her wrist did not hurt.C. Record reviewResident #1's anticoagulant therapy care plan, revised 2/14/25, documented she received anticoagulant therapy related to a diagnosis of atrial fibrillation (irregular and rapid heartbeat). Pertinent interventions, initiated 2/14/25, included to monitor, document, and report to the provider as needed signs and symptoms of anticoagulant complications: blood tinged or blood in the urine, black tarry stools, dark or bright red blood in stools, sudden severe headaches, nausea, vomiting, diarrhea, muscle joint pain, lethargy, bruising, bleeding, blurred vision, shortness of breath, loss of appetite, sudden changes in mental status, significant or sudden changes in vital signs.A review of Resident #1's August 2025 CPO revealed the following physician's orders:Eliquis (blood thinner) oral tablet 2.5 mg, give one tablet by mouth two times a day for atrial fibrillation, ordered 6/9/23.Anti-coagulant: monitor, document, and report to the provider signs and symptoms of anticoagulant complications such as blood tinged or blood in urine, black tarry stools, dark or bright red blood in stools, sudden severe headaches, nausea, vomiting, diarrhea, muscle joint pain, lethargy, bruising , blurred vision, shortness of breath, loss of appetite, sudden changes in mental status, significant or sudden changes in vital signs, every day and night shift for eliquis, ordered 3/2/25.The anti-coagulant monitoring was marked as completed twice a day in the residents medication administration record (MAR) on 8/18/25 and 8/19/25.-However, a review of the resident's electronic medical record (EMR) revealed there was no documentation of a bruise to Resident #1's wrists (see nursing assessment below) or notification to the provider until 8/20/25 (during the survey).An 8/20/25 nursing skin note documented at 3:02 p.m. that upon skin inspection, Resident #1 was observed to have discolorations at bilateral medial wrists and her skin was noted as intact. The resident denied pain or discomfort and stated that she had an IV insertion attempted to both wrists at an external provider, and her physician was present and concurred with this story. A skin assessment was completed that included measurements and her spouse was notified. Orders were obtained to monitor the site for pain or signs and symptoms of worsening or infection. The left wrist measured approximately 3.0 by 2.6 and the right wrist measured approximately 6.4 by 4.3.-The note did not indicate what unit of measurement the bruises were.The 8/20/25 change in condition summary documented at 3:50 p.m. revealed that the change in condition/s reported on the evaluation were a change in skin color or condition. The resident was on an anticoagulant other than warfarin. The positive findings reported on the resident evaluation for this change in condition was a skin status evaluation of discoloration. The resident did not have pain. Upon skin inspection, the resident was observed with discolorations at her bilateral medial wrists. When questioned, the resident stated that she had blood draws performed at an external provider and the resident's physician was present and concurred that they attempted IV insertion at one site and then at the other. -However, the bruise on the resident's right wrist was observed on 8/18/25 and the resident reported she had the bruise the previous week. The facility documentation failed to reveal the presence of the bruise after anti-coagulant monitoring was completed.III. Resident #47 A. Resident statusResident #47, age less than 65, was admitted on [DATE]. According to the August 2025 CPO, diagnoses included Parkinson's disease, history of pneumonia, depression and bipolar disorder (mental illness).The 8/18/25 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. The resident was independent for meals and was dependent on care for all other activities of daily living (ADL).The assessment documented the resident was at risk for developing pressure injuries but did not document the resident had MASD.B. Record reviewResident #47's 5/13/25 Braden Scale pressure sore risk assessment documented the resident's sensory perception was slightly limited, with occasionally moist skin, and he walked occasionally and had slightly limited mobility. The assessment documented the resident's nutrition was probably inadequate, there was no apparent problem with friction and shear and the resident was at low risk for developing pressure sores.A 6/21/25 weekly skin evaluation documented Resident #47's skin was clean and warm with fair skin turgor (elasticity).A 7/20/25 weekly skin evaluation documented Resident #47 was observed with MASD on the right gluteal fold with treatment in place. Skin was otherwise warm to the touch, the color was normal, and the turgor (elasticity) was adequate.A 7/21/25 non-pressure skin ulcer weekly assessment documented an initial review of a non-pressure skin site on the buttocks with an unknown onset date. The type of skin ulcer/wound was MASD with a small amount of clear drainage. Risk factors included aging, malnutrition, dementia and impaired mobility. Education provided was continuous education and treatments as prescribed.-A review of the resident's EMR revealed weekly skin assessments were not completed between 6/21/25 and the 7/20/25 skin assessment.IV. Staff interviewsThe NHA, regional clinical resource (RCR) #1 and the director of nursing (DON) were interviewed together on 8/21/25 at 2:42 p.m. The NHA said if a skin alteration was found on a resident, the alteration should be entered into the resident's EMR and a treatment order would then be placed. The NHA said when Resident #48's skin assessment was supposed to be completed, staff were scheduled on the shifts who were not normally scheduled and they were not completed.The DON said the facility did verify (during the survey) that the Resident #1 did have a procedure to her wrists that could potentially cause bruising. The DON said anti-coagulant monitoring assessment would involve a full skin check as ordered in the resident's medical record. The DON said if the staff who completed the assessment discovered a skin issue it should be reported to him and the facility can then monitor the site. The DON said residents with weekly skin assessments (Resident #48) had their skin assessment completed on the same day their showers were scheduled. The DON said Resident #48 did have a history of refusing skin checks.-However, Resident #1 anti-coagulant monitoring was marked as completed on the day and night shift on 8/18/25 and 8/19/25 but did not identify Resident's #1's bruises.The RCR #1 said if a resident refused to have their skin assessment completed the refusal could be documented in the resident medical record.-However, Resident #48 did not have documented refusals of his skin assessments that were not completed on 6/28/25, 7/5/25 and 7/12/25.V. Facility follow upThe weekly skin assessments action plan, dated 8/20/25 was provided by the NHA on 8/21/25 at 6:00 p.m. The action plan documented the following: The facility has not consistently completed skin assessments on a weekly basis for all residents. An audit was conducted to identify any resident that has not had a recent skin assessment completed. An audit was conducted to ensure all residents have a skin assessment assigned and scheduled in the resident's EMR. Education provided to licensed nurses on the expectations of completing weekly skin assessments as scheduled and documenting refusals when applicable, all to be completed by 8/22/25.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations record review and interviews, the facility failed to ensure the environment were free of accidents and haz...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations record review and interviews, the facility failed to ensure the environment were free of accidents and hazards for one (#68) of two residents reviewed out of 41 sample residents. Specifically, the facility failed to: -Ensure Resident #68 was assessed to determine if he was safe to smoke independently; and,-Ensure Resident #68 was not smoking within ten feet of the facility. Findings include:I. Facility policy and procedureThe Smoking policy and procedure, revised 1/1/25, was provided by the nursing home administrator (NHA) on 8/21/25 at 9:31 a.m. It revealed in pertinent part,This facility does not allow smoking of any kind to occur within the facility. No lighting materials (matches, lighters), or smoking devices will be allowed to be kept in the possession of the residents, on their person.II. Resident #68A. Resident statusResident #68, age less than 65, was admitted on [DATE]. According to the August 2025 computerized physician orders (CPO), diagnoses included cellulitis (infection of the skin) of the left lower limb and sepsis (infection of the blood). The 8/18/25 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 13 out of 15. B. Resident interviewResident #68 was interviewed on 8/19/25 at 2:29 p.m. He said the nurses kept his cigarettes and sometimes they asked him for his lighter. Resident #68 said there was no smoking schedule. He said he went outside when he wanted and he used to smoke in the back of the building. He said recently the facility told him he had to go across the street off the property to smoke. Resident #68 said his lighter was in his pocket and pulled it out. C. ObservationsOn 8/18/25 at 11:32 a.m. Resident #68 exited the facility through a door located next to the dining room onto a side patio. Resident #68 was smoking on the patio less than three feet from the door. The smell of cigarettes could be smelt inside the resident dining room. On 8/21/25 at 11:38 a.m. Resident #68 was outside the building in the front driveway to the parking lot smoking cigarettes. D. Record reviewThe comprehensive care plan, revised 8/14/25, revealed the resident was at risk for impaired cognitive function and/or impaired thought processes related to psychotropic drug use. Interventions included giving the resident step by step instructions, one at a time as needed to support cognitive function.Progress notes reviewed from 8/13/25 to 8/19/25 revealed the following:A nursing note, dated 8/13/25, revealed the resident was admitted via ambulance from the hospital. The resident was agitated and trying to leave the facility to smoke a cigarette. The resident told the staff, I told them (the hospital) not to bring me here if I couldn't smoke. I would rather be on the streets. The staff offered the resident to get an order from the physician for nicotine patches but the resident refused. A nursing note, dated 8/16/25, revealed the resident was asking for cigarettes more often and if he did not get them, he would then ask to go out of the facility. A review of Resident #68's electronic medical record (EMR) on 8/20/25 at 9:30 a.m. failed to reveal a smoking assessment had been completed on Resident #68. A smoking assessment was completed on 8/20/25 at 2:32 p.m. (during the survey). The assessment indicated the resident was able to smoke safely and had agreed to smoke off the facility property. III. Staff interviewsLicensed practical nurse (LPN) #2 was interviewed on 8/20/25 at 1:48 p.m. She said the facility did not do smoking assessments because the facility was a non smoking facility. She said the staff allowed residents who smoked cigarettes to keep their own lighter and cigarettes and the staff determined their safety based on the residents' level of mental orientation. LPN #2 was not sure where smoking residents went to smoke.Certified nurse aide (CNA) #1 was interviewed on 8/20/25 at 2:02 p.m. She said Resident #68 went to the back of the facility to smoke. CNA #1 said the nurse held onto his cigarettes and lighter. Registered nurse (RN) #1 was interviewed on 8/20/25 at 2:20 p.m. She said the facility did not do smoking assessments because the facility was a non smoking facility. RN #1 said Resident #68 held onto his own cigarettes and she kept his lighter locked up in her medication cart. The director of nursing (DON) was interviewed on 8/20/25 at approximately 2:30 p.m. He said the facility did not do smoking assessments because the facility was a non smoking facility. He said if a resident smoked, they were advised of the smoking policy and that they had to leave the property to go outside to smoke. The DON said the facility would offer alternatives, like nicotine patches or gum. He said Resident #68 had his own cigarettes and the staff held onto his lighter. He said they would complete a smoking assessment for Resident #68.The NHA was interviewed on 8/21/25 at 11:42 a.m. He identified the front driveway leading into the parking lot as part of the facility property and he said residents were not to smoke in that area.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#48) of three residents who required res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#48) of three residents who required respiratory care received care consistent with professional standards or practice out of 41 sample residents.Specifically, the facility failed to ensure Resident #48's bilevel positive airway pressure (BiPAP) machine was cleaned and sanitized. Findings include:I. Facility policy and procedureThe BiPAP/CPAP Monitoring and Management policy, dated May 2014, was provided by the nursing home administrator on 8/21/25 at 9:43 a.m. It read in pertinent part, The policy of the facility is that BiPap/CPAP (continuous positive airway pressure) devices be administered as ordered by the physician for conditions such as chronic respiratory failure, respiratory distress, and sleep apnea. Interventions are implemented to minimize risks associated with BiPAP/CPAP. The tubing will be changed weekly. For machines using humidification, fill the appropriate chamber with distilled water. The chamber will be cleansed every evening before usage per manufacturer directions.II. Resident #48A. Resident statusResident #48, age greater than 65, was admitted on [DATE]. According to the August 2025 computerized physician orders (CPO) diagnoses included type 2 diabetes mellitus, chronic obstructive pulmonary disease (COPD), chronic respiratory failure with hypoxia (body tissues do not receive enough oxygen), dependence on supplemental oxygen, major depressive disorder and dependence on supplemental oxygen.The 6/19/25 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. She needed substantial assistance from staff for bathing and lower body dressing, and set-up assistance with eating and hygiene.The assessment did not document the resident used noninvasive mechanical ventilation or BiPAP machine.-However, observations, record review and interviews revealed the resident used a BiPAP (see below).B. Resident interview and observationsOn 8/18/25 at 3:59 p.m. Resident #48's BiPAP machine and tubing were on top of her nightstand next to her bed. The tubing was connected to a mask that was on the resident's bed. The reservoir in the BiPAP machine had a layer of scale that covered the bottom of the reservoir.Resident #48 was interviewed on 8/18/25 at 3:59 p.m. Resident #48 said the company that supplied oxygen services for the facility was at the facility every week. Resident #48 said she did not think her BiPAP machine had ever been cleaned and was told a nurse should clean the machine. Resident #48 said she had a bag to store her oxygen tubing but nothing to store her BiPAP mask. Resident #48 said she usually stored her BiPAP mask under her pillow.On 8/19/25 Resident #48's BiPAP machine and tubing were on top of her nightstand next to her bed. The tubing was connected to a mask that was on the resident's bed. The reservoir in the BiPAP machine had a layer of scale that covered the bottom of the reservoir and the reservoir had a layer of condensation inside.Resident #48 was interviewed on 8/19/25 at 1:40 p.m. Resident #48 her BiPAP machine had not been cleaned that day or the previous day.III. Record reviewResident #48's respiratory care plan, revised 12/26/24, documented she had altered respiratory status and difficulty breathing related to chronic obstructive pulmonary disease, chronic respiratory failure with hypoxia, shortness of breath when lying flat, and dependence on supplemental oxygen. Pertinent interventions, initiated 12/16/24, included that the resident had oxygen therapy.-However, the resident's comprehensive care plan did not include a care plan or interventions for BiPAP administration, use or cleaning.A review of Resident #48's August 2025 CPO revealed the following physician's order:BIPAP to run overnight. For any issues contact the facility's respiratory services vendor; one time a day please connect the oxygen tube to the concentrator and BIPAP, ordered 10/4/24.-The CPO did not include orders for cleaning the BiPAP.-Review of the resident's electronic medical record (EMR) did not include documentation that the BiPAP had been cleaned.IV. Staff interviewsThe NHA and the director of nursing (DON) were interviewed together on 8/21/25 at 2:42 p.m. The DON said the facility's respiratory services vendor was supposed to clean Resident #48's BiPAP machine. The DON said the vendor was supposed to do the cleaning once a week and the vendor rounded once a week in the facility. The DON said Resident #48's BiPAP machine had scale inside and the respiratory vendor cleaned out Resident #48's BiPAP machine during the survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0742 (Tag F0742)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents diagnosed with a mental disorder or psychosocial ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents diagnosed with a mental disorder or psychosocial adjustment difficulty received appropriate treatment and services to attain the highest practicable mental and psychosocial wellbeing for one (#53) of five residents out of 41 sample residents. Specifically, the facility failed to:-Ensure individualized care approaches were provided and monitored with ongoing assessment for Resident #53 in order to meet the emotional and psychosocial needs of the resident; and,-Ensure Resident #53, who had expressed suicidal ideations, a history of attempts, and a history of trauma, was monitored for signs and symptoms of suicidal ideation. Findings include:I. Resident #53A. Resident statusResident #53, age less than 65, was admitted on [DATE]. According to the August 2025 computerized physician orders (CPO), diagnoses included bipolar disorder (mental illness), William's syndrome (a genetic disorder causing impaired physical characteristics and intellectual disabilities), suicidal ideations and major depressive disorder. The 6/30/25 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The MDS assessment indicated the resident had felt down, depressed, hopeless and that she was a failure. B. Resident interview Resident #53 was interviewed on 8/20/25 at 10:46 a.m. Resident #53 said that it had been difficult for her to live in the facility because the other residents were so much older than her and she was more independent than the other residents. She said she has struggled with depression since admitting to the facility and she did not feel her Latuda (antipsychotic medication) was working for her depression. Resident #53 said she had been sexually molested by a physical therapist that came to her home prior to admitting to the facility while her caregiver was in the other room and the therapist had threatened to kill her if she reported the abuse. She said she did report it after discovering she was not the only person the physical therapist abused. Resident #53 said she had been overwhelmed being unable to care for herself, despondent with her unsafe living conditions, and depressed about the abuse. She said she felt the only way to get out of her situation was to threaten suicide. She said she did not have a plan at the time but she had seriously considered carrying it out and had a history of attempting suicide in her past. C. Record reviewThe trauma care plan, revised 12/11/24, revealed Resident #53 was at risk for re-traumatization related to a history of trauma including, childhood sexual abuse and recent sexual abuse within the last year. The resident had an open case against the perpetrator. Interventions included assisting the resident to develop more appropriate methods of coping and interacting, encouraging the resident to do things that provided her relief (per the resident, that included keeping busy) and explaining all procedures to the resident before starting and allow her to adjust to the changes. The mood care plan, revised 4/15/24, revealed Resident #53 had mood problems related to a diagnosis of bipolar disorder, depression and adjustment disorder. Signs of depression for the resident included crying and withdrawing. The resident had a suicide lethality assessment completed and a safety plan completed. Interventions included monitoring the resident for risks for harm to self including: suicidal plan, past attempts at suicide, risky actions (stockpiling pills, saying goodbye to family, giving away possessions or writing a note), intentionally harming or trying to harm self, refusing to eat or drink, refusing medications or therapies, expressing a sense of hopelessness or helplessness and observing for signs and symptoms of mania or hypomania (racing thoughts or euphoria; increased irritability; frequent mood changes; pressured speech; flight of ideas; marked change in need for sleep; agitation or hyperactivity) (initiated 12/11/24). Review of theAugust 2025 CPO revealed the following physician's orders:Latuda 80 milligrams (mg). Give one time a day for bipolar disorder, ordered on 12/10/24. Behavior monitoring for tearfulness, isolation, and self deprecating statements. Non-pharmological interventions: 1. One-on-one. 2. Offer activity. 3. Adjust room temperature. 4. Back rub. 5. Change position. 6. Give food. 7. Give fluids. 8. Redirect. 9. Remove from the situation. 10. Toilet. 11. Other., ordered 2/6/25.Duloxetine (an antidepressant) 60 mg. Give one a day depression, ordered 5/19/25. -Review of the August 2025 CPO did not include a physician's order to monitor for potential signs and symptoms of suicidal ideation.Progress notes reviewed from 4/1/25 to 8/19/25 revealed the following:A psychiatric nurse practitioner (NP) note, dated 4/30/25, revealed the resident was seen for worsening depressive symptoms and high anxiety. The resident reported that her current depression severity was an eight out of 10 and her Latuda and Duloxetine were providing minimal relief. The NP wrote that the clinical reasoning suggested that the current medication regimen was suboptimal, given the resident's reported lack of efficacy and to consider increasing the Latuda to 120 mg to address the depressive symptoms. The NP also noted the resident suffered from post traumatic stress disorder (PTSD) and to consider cross tapering from Duloxetine to Effexor for depression as Duloxetine was not a robust antidepressant and Effexor would treat depression along with PTSD.A psychiatric follow up note, dated 8/21/25 (during the survey), revealed the resident reported she was dealing with a lot and was experiencing increased stress related to the upcoming court case regarding the sexual assault from two years ago, with the perpetrator's sentencing approaching in September 2025. The resident reported feeling more depressed than usual and believed her current medications were not working effectively. The resident reported she had a history of numerous psychiatric hospitalizations, primarily for depression and suicidal thoughts, and a past suicide attempt. The psychiatrist recommended increasing the Latuda to 120 mg and tapering from Duloxetine to Effexor for depression. A review of Resident #43 electronic medical record (EMR) revealed;The preadmission screening and resident review (PASRR) level II determination and evaluation for mental illness and developmental disabilities, dated 12/05/24, revealed the resident had admitted to the facility from an inpatient psychiatric unit after being placed on a mental health hold after presenting to the hospital with suicidal ideations. The resident had been living in a situation where she experienced bedbugs and was unable to care for herself, prompting her to ask a homeless man to move in and be her caregiver. She reported to the evaluator that she was overwhelmed by trying to live independently and knew no other way to get out of her situation. The evaluator revealed the resident had interests in crochet, music and coloring in adult coloring books.A safety plan, dated 12/11/24, revealed warning signs of suicidal ideations included calling people names, making statements that she was worthless, and expressing she was feeling pushed around. Helpful interventions included to involve the resident in crafts, crocheting, making jewelry and coloring. -A review of the residents behavior monitoring order and care plan failed to include the identified warning signs and specific interventions. An initial psychiatric assessment, dated 2/14/25, revealed the resident had been struggling with an increase in PTSD symptoms with intrusive thoughts of her perpetrator coming to the facility and assaulting her again. She shared with the psychiatrist a history of repeated childhood sexual abuse, an experience of being sold for sex by a boyfriend and the recent assault by a physical therapist at a prior placement. The psychiatrist had recommended increasing the Latuda to 120mg and tapering from Duloxetine to Effexor for depression as well as monitoring for suicidal ideations. -A review of the pharmacist recommendations dated 1/2/25 to 8/5/25 failed to reveal the psychiatrist's recommendations had been considered or the clinical rationale for not considering the recommendations.Social service assessments, dated 3/21/25 and 6/10/25, revealed the resident had a potential trauma trigger when provided gender specific caregivers, but the assessment did not specify what gender and how the facility was mitigating the potential trigger. A review of psychotropic medication meeting minute notes, dated 6/9/25, revealed no recommendations by the psychiatrist were discussed or implemented. -There were no other psychotropic medication meeting minute notes for Resident #43. III. Staff interviewsLicensed practical nurse (LPN) #1 was interviewed on 8/20/25 at 1:51 p.m. LPN 1 said if a resident had a history of suicidal ideations, the nurse would see a monitoring order in the CPO. She said Resident #53 did not have a history of suicidal ideations, attempts or verbalizations. -However, the resident had a history of suicide attempts (see resident interview and record review above).Certified nurse aide (CNA) #3 was interviewed on 8/20/25 at 1:57 p.m. She said if a resident had a history of suicidal ideations or attempts, the nurse would tell the CNA's verbally. CNA #3 said Resident #53 had behaviors of believing others did not like her but no other behaviors. CNA #1 was interviewed on 8/20/25 at 2:02 p.m. She said if a resident had a history of suicidal ideations or attempts, the nurse would tell the CNA's verbally. CNA #1 said Resident #53 did not show any signs of depression and did not have a history of suicidal ideations, attempts, or verbalizations. The social services director (SSD) was interviewed on 8/21/25 at 10:00 a.m. She said if a resident had a history of suicidal ideations or suicide attempts, the facility would start an order for monitoring of signs and symptoms. The SSD said she collected that information from the PASRR, admission record review, resident interviews and family interviews. She said it was important to monitor the resident and let the staff know to monitor so if the resident had a change in mood, it could be reported to the SSD immediately. She said Resident #53 had behaviors of tearfulness, expressing she was too young to be in a nursing facility and a history of trauma. She said Resident #53 had an incident of sexual assault in the last two years and was going through the process with the courts to prepare for the trial and sentencing of the perpetrator. The SSD said Resident #53 had been several court related depositions since arriving at the facility and it had been emotionally difficult for the resident to go through that. She said she did not believe going through the court process had exacerbated Resident #53's trauma of sexual abuse, but she had not been monitoring for that. The SSD said she was not monitoring for suicidal ideations because the incident at the psychatric hospital prior to admission had not been serious. She said her expectation was for the staff to find a resident's behaviors in the history and physical records in the chart and she assumed the staff were aware that if a resident made comments about being depressed or down, they would report it to the SSD. The SSD said the non-pharmological interventions for Resident #53's depression included offering back rubs and if staff offering back rubs was triggering, the resident would convey that to the staff. The SSD said she did not believe it would be additionally triggering for Resident #53 to have to verbalize to the staff back rubs may make her uncomfortable.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment and to help the development and tran...

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Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment and to help the development and transmission of communicable diseases and infections on one of four units.Specifically, the facility failed to ensure staff wore the appropriate personal protective equipment (PPE) when providing care for Resident #5, who was on enhanced barrier precautions (EBP). Findings include:I. Professional referenceAccording to the Centers for Disease Control and Prevention's (CDC) Frequently Asked Questions (FAQs) about Enhanced Barrier Precautions in Nursing Homes, revised June 28, 2024, retrieved from https://www.cdc.gov/long-term-care-facilities/hcp/prevent-mdro/faqs.html on 8/26/25, Definition and scope of Enhanced Barrier Precautions. The presence of an indwelling device is a major risk factor for being colonized with or acquiring a MDRO (multidrug resistant organism). Therefore, the safest practice would be to wear a gown and gloves for any care (dressing changes) or use (injecting or infusing medications or tube feeds) of the indwelling medical device. It may be acceptable to use gloves, alone, for some uses of a medical device that involve only limited physical contact between the healthcare worker and the resident (passing medications through a feeding tube). This is only appropriate if the activity is not bundled together with other high-contact care activities and there is no evidence of ongoing transmission in the facility. Facilities should define these limited contact activities in their policies and procedures and educate healthcare personnel to ensure consistent application of enhanced barrier precautions.II. Facility policy and procedure:The Enhanced barrier precautions policy, revised May 2025, was received from the nursing home administrator (NHA) on 8/21/25 at 11:40 a.m. It read in pertinent part, Enhanced Barrier Protection (EBP}: used in conjunction with standard precautions and expand the use of PPE through the use of gown and gloves during high-contact resident care activities that provide opportunities for indirect transfer of MDROs to staff hands and clothing then indirectly transferred to residents or from resident-to-resident. (residents with wounds and indwelling medical devices are at especially high risk of both acquisition of and colonization with MDROs). The use of gown and gloves for high-contact resident care activities is indicated, when Contact Precautions do not otherwise apply, for nursing home residents with wounds and/or indwelling medical devices regardless of known MDRO infection of colonization. Examples of high-contact resident care activities requiring gown and glove use for Enhanced Barrier Precautions include: dressing, bathing/showering, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting, device care or use (central vascular line, indwelling urinary catheter, feeding tube and tracheostomy/ventilator) and wound care. III. ObservationsDuring a continuous observation on 8/20/25, beginning at 3:37 p.m. and ending at approximately 4:00 p.m., the following was observed:At 3:37 p.m. licensed practical nurse (LPN) #2 entered Resident #5's room, carrying two medication cups and an unopened irrigation tray kit. Resident #5 was sitting in her wheelchair next to the sink in her bedroom. LPN #2 placed the medication cups and irrigation tray onto the countertop next to the sink.At 3:39 p.m. LPN #2 donned )put on) a pair of gloves. LPN #2 repositioned Resident 5's shirt and pants to uncover the resident's feeding tube. LPN #2 opened the irrigation tray kit and removed the graduated cylinder and 60 milliliter (mL) syringe inside. LPN #2 infused water via the syringe, into Resident #5's feeding tube. LPN #2 flushed Resident #5's feeding tube with approximately 30 mL of water. LPN #2 poured the first medication into the syringe and let it infuse to gravity. LPN #2 flushed Resident #5's feeding tube with another approximately 30 mL of water. LPN #2 poured the second medication into the syringe and let it infuse to gravity. LPN #2 then flushed approximately 60 mL of water into Resident #5's feeding tube. -LPN #2 did not put on a gown prior to providing care to Resident #5, who was on EBP. IV. Staff interviewsLPN #2 was interviewed on 8/21/25 at 12:06 p.m. LPN #2 said when a resident was on EBP, the staff needed to wear a gown, gloves and a mask. LPN #2 said she did not wear a gown while administering medications to Resident #5 through her feeding tube. LPN #2 said she did not know if the nursing staff needed to wear PPE during medication administration. The assistant director of nursing (ADON) was interviewed on 8/21/25 at 12:00 p.m. The ADON said when a resident was on EBP, the nursing staff should wear a gown and gloves when administering medications through a feeding tube.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observations and interviews, the facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff and the public in three of four shower rooms. Specif...

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Based on observations and interviews, the facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff and the public in three of four shower rooms. Specifically, the facility failed to ensure shower rooms and tubs were clean and free from debris in order for residents to have a sanitary environment to bathe.Findings include:I. ObservationsOn 8/18/25 at 1:35 p.m. the Summit Ridge unit shower rooms were inspected. The first shower room had empty shampoo and body wash bottles on the floor, along with piles of wet towels. The room had a smell of urine. The inside of the tub contained a bag of wet towels, two empty bottles and there was unidentified black grime and hair inside the tub.On 8/18/25 at 1:45 p.m. the Highline Creek unit shower room was inspected. The shower room had visibly dirty and wet towels on the floor. The inside of the tub contained wet towels, empty bottles and unidentified trash inside the tub. On 8/18/25 at 2:00 p.m. the Riverwalk unit shower room was inspected. The shower room was filled with resident equipment (wheelchairs, walkers and bedside commodes) with no access to the shower stall. II. Resident representative interviewResident #5's representative was interviewed on 8/19/25 at 3:42 p.m. The representative said one day she observed there was feces all over the floor in the shower room and in the shower and it smelled very bad. The representative said she had gone into the shower rooms before and had seen used towels on the floor and empty shampoo bottles. III. Staff interviewsLicensed practical nurse (LPN) #2 was interviewed on 8/20/25 at 1:45 p.m. LPN #2 said the certified nurse aides (CNA) were to clean the shower rooms after each time the room was used. LPN #1 was interviewed on 8/20/25 at 1:51 p.m. LPN #1 said the CNAs were to clean the shower rooms at the end of their shift and the housekeepers deep cleaned the shower rooms weekly. CNA #3 was interviewed on 8/20/25 at 1:57 p.m. CNA #3 said the CNAs cleaned the shower rooms after using them and the housekeepers were supposed to clean the shower rooms weekly. The director of nursing (DON) was interviewed on 8/20/25 at approximately 2:30 p.m. The DON said that the facility was not currently using the tubs but he did not know why. He said if a resident asked to take a bath, first the CNAs would need to determine if a tub was working and then it would have to be cleaned. The DON said his expectation, regardless of if the tubs were working or not, was that the shower rooms were to be cleaned after every use and kept clean and disinfected for the residents by the CNAs.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0809 (Tag F0809)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure residents received substantial nourishing snacks per their p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure residents received substantial nourishing snacks per their preferences. Specifically, the facility failed to:-Ensure residents received snacks upon request; and, -Ensure nourishing snacks were available for diabetic residents. Findings include:I. Resident group interviewSix residents (#18, #24, #33, #48, #71 and #93) who regularly attended the resident council meetings were interviewed on 8/19/25 at 2:20 p.m. The residents were identified as alert and oriented by the facility and assessment.The group of residents said the facility did not provide a variety of snacks and did not provide enough snacks for all the residents. The residents said the units often ran out of snacks in the evening. The residents said when they asked the staff for snacks, the residents were told that snacks were not available. Resident #71 said they were unaware there were snacks available in the evening. Resident #48 said there were no snack options available that aligned with his needs, since he followed a diabetic diet. II. ObservationsOn 8/18/25 at approximately 9:15 a.m. the Riverwalk nourishment refrigerator contained the following: two cartons of milk, an unidentified [NAME] jar with a pink substance, a store brand water bottle with an unidentified yellow liquid and four plates of different unlabeled foods. No additional snacks were observed in the refrigerator. On 8/19/25 at 3:56 p.m. the Riverwalk nourishment refrigerator contained the following: a tray with seven sandwiches, a carton of milk and one cup of peaches. No snacks were observed in the surrounding cabinets. On 8/19/25 at 4:00 p.m. the Summit Ridge nourishment refrigerator contained the following: a tray with seven sandwiches. No snacks were observed in the surrounding cabinets. On 8/19/25 at 4:07 p.m. the Highline Creek nourishment refrigerator contained the following: a tray with seven sandwiches was observed. No snacks were observed in the surrounding cabinets. On 8/20/25 at 10:10 a.m. the Riverwalk nourishment refrigerator contained the following: a tray with five sandwiches dated 8/19/25, two yogurts, two cartons of milk and twenty ice cream cups. In the cabinet next to the refrigerator, there was a basket containing nine peanut butter cheese crackers, eleven Oreo cookie packets, eleven chocolate cookie packs and four individually bagged rice crispy squares. On 8/20/25 at 10:15 p.m. the Summit Ridge nourishment refrigerator Contained the following: seven sandwiches dated 8/19/25, thirteen yogurts, a carton of milk and twenty ice cream cups. No snacks were observed in the surrounding cabinets. On 8/20/25 at 10:20 a.m. the Highline Creek nourishment refrigerator contained the following: a tray with seven sandwiches dated 8/19/25 and twenty ice cream cups. In the cabinet at the nurses' station, there was a basket containing eight peanut butter cheese crackers, twenty Oreo cookie packets, eleven chocolate cookie packs, and seven oatmeal cream pie packets. III. Staff interviewsLicensed practical nurse (LPN) #2 was interviewed on 8/20/25 at 1:45 p.m. She said the dietary staff brought the snacks to the nourishment refrigerators everyday at 2:30 p.m. She said if a resident was diabetic, sometimes there were fruit cups to offer them, otherwise the staff had to go to the main kitchen to get a snack for those residents. LPN #1 was interviewed on 8/20/25 at 1:51 p.m. She said she was unable to locate any diabetic snacks in the refrigerator or cabinets on Highline Creek. Certified nurse aide (CNA) #3 was interviewed on 8/20/25 at 1:57 p.m. She said she was not aware what snacks were available that she could offer a resident who was a diabetic. CNA #3 said the dietary staff put the same snacks in the cabinets for the entire week and sometimes for several weeks. CNA #1 was interviewed on 8/20/25 at 2:02 p.m. She said the units did not have snacks for residents that were on a diabetic diet. She said the staff would have to try to get snacks from the kitchen when they had a chance, but if the staff were busy it could be challenging. The registered dietitian (RD) consultant and the dietary manager (DM) were interviewed together on 8/20/25 at 11:40 a.m. The DM said the cook took snacks to the different nourishment refrigerators in the evening for the following day. She said she was unsure how the snacks provided met all the resident's dietary needs. The RD consultant said the dietary staff would check the nutritional refrigerators in the morning during the week and the weekends to ensure there were snacks available. She said the facility provided diabetic residents snacks such as milk, cheese sticks, yogurt, and applesauce and those snacks should be in the nutritional refrigerators and if the staff were out, they could request more from the kitchen. The director of nursing (DON) was interviewed on 8/20/25 at approximately 2:30 p.m. He said the nourishment refrigerators and cabinets on the units should have snacks available for all resident diets including diabetic and renal. He said the nurses and CNAs should be aware of what snacks a particular resident was able to eat on their diet by looking at the diet orders. The DON said all residents, regardless of diet, should have the same access to snacks on the units.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure food was stored, prepared, and served under sanitary conditi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure food was stored, prepared, and served under sanitary conditions in the main kitchen.Specifically, the facility failed to:-Utilize a pest control method that was sanitary; and,-Ensure perishable foods were labeled and dated. Findings include:I. Failure to utilize a method for pest control that was effective and sanitaryA. Professional referenceAccording to the Colorado Food Regulations (effective 3/16/24), retrieved on 8/28/25.Removing Dead or Trapped Birds, Insects, Rodents, and Other Pests. Dead or trapped birds, insects, rodents, and other pests shall be removed from control devices and the premises at a frequency that prevents their accumulation, decomposition, or the attraction of pests. (Chapter 6-501.112)B. Facility policy and procedureThe Pest Control policy and procedure, revised 4/2021, was provided by the nursing home administrator (NHA) on 8/21/25 at 9:31 a.m. It revealed in pertinent part, It is the policy of the facility to provide an environment free of pests. Procedures to include; monitoring of the environment will be done by the facility staff.B. ObservationsOn 8/18/25 at 8:45 a.m. during the initial walk through of the kitchen, a flat glue board pest trap approximately 7 inches by 4 inches was exposed and placed behind the steam table. The pest trap was more than 75% covered in various sizes of insects resembling cockroaches and within less than three feet of a gray tub that contained clean bowls. C. Record reviewA service report, dated 8/18/25 (during the survey), from the facility pest control company revealed the technician found dead German cockroaches, mice and spiders in the glue pest traps placed within the interior of the facility. D. Staff interviewsThe registered dietitian (RD) was interviewed on 8/18/25 at 9:00 a.m. She said she was not aware the glue pest trap was behind the kitchen equipment. The registered dietitian (RD) consultant was interviewed on 8/19/25 at 10:40 a.m. She said the facility kitchen staff did not put the exposed glue pest trap down, it was the facilities' pest control company that placed them. She said the facility kitchen staff were unaware the trap was there. She said the glue pest trap should not have been in proximity to the desert bowls. She said the desert bowls should have been covered and not exposed. The facility's pest control company was interviewed on 8/19/25 at 12:31 p.m. The exterminator said the facility contacted the company a month ago regarding seeing cockroaches in the open areas of the kitchen floors. He said he laid out approximately five to seven glue pest traps to determine the amount of roaches in the kitchen and potential areas of infestation. II. Failure to ensure perishable foods were labeled and dated.A. Professional reference According to the Colorado Retail Food Establishment Rules and Regulations (effective 3/16/24) retrieved 8/26/25A date marking system that meets the criteria using a method approved by the Department for refrigerated, ready-to-eat, potentially hazardous food (time/temperature control for safety food) that is frequently re-wrapped, such as lunch meat or a roast. Marking the date or day of preparation with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises. Marking the date or day the original container is opened in a food establishment with a procedure to discard the food on or before the last date or day by which the food must be consumed on the premises. Using calendar dates, days of the week, color coded marks or other effective marking methods. (Chapter 3-29)B. ObservationsOn 8/18/25 at 8:45 a.m. during an initial kitchen tour, an unlabeled bowl with saran wrap over it in the walk in refrigerator that resembled coleslaw with a date of 8/16/25 and no label.On 8/18/25 at approximately 9:15 a.m. the Riverwalk nourishment refrigerator contained the following: an unidentified [NAME] jar with a pink substance, a store brand water bottle with an unidentified yellow liquid and four plates of different unlabeled foods with saran wrap over the plates. On 8/18/25 at 9:32 a.m., the Summit Creek nourishment refrigerator contained a bowl with a white creamy substance that resembled a salad dressing consistency and saran wrap over it without a label or date. C. Staff interviewsLicensed practical nurse (LPN) #1 was interviewed on 8/20/25 at 1:51 p.m. She said the nurses and the certified nurse aides (CNA) were responsible for making sure items were labeled and not spoiled in the nourishment refrigerators. LPN #1 said if unlabeled or expired items were found, the nurses and CNAs should throw those items out. CNA #3 was interviewed on 8/20/25 at 1:57 p.m. She said it was part of the nightshift staff's responsibility to throw out unlabeled or spoiled items in the nourishment refrigerators.CNA #1 was interviewed on 8/20/25 at 2:02 p.m. She said it was part of the nightshift staff's responsibility to throw out unlabeled or spoiled items in the nourishment refrigerators. CNA #1 said if the day shift sees expired or unlabeled items, they should throw the items out and not wait for the night shift.The RD consultant was interviewed on 8/20/25 at 2:25 p.m. She said the kitchen staff were to check the nourishment refrigerators every morning and on the weekends for expired or unlabeled items.The director of nursing (DON) was interviewed on 8/20/25 at approximately 2:30 p.m. He said the nursing staff and dietary staff were responsible for checking the nourishment refrigerators. daily. The DON said it was important unlabeled and expired items were removed in case a resident accidentally ate those items and had a reaction or became sick.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide a safe, sanitary, functional and comfortable...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide a safe, sanitary, functional and comfortable environment for residents, staff and the public. Specifically the facility failed to:-Ensure necessary kitchen equipment was maintained in safe, working condition by repairing leaks to sinks timely; and,-Ensure handrails were in safe, operational, and functional conditions. Findings include:I. Failure to ensure kitchen equipment was maintained in safe and working conditionA. ObservationsOn 8/18/25 at 8:45 a.m. during the initial walk through of the kitchen, a P-trap (part of the pipe that is shaped like the letter P) pipe under the kitchen's handwashing sink was leaking water into a three gallon bucket, which was almost completely full.B. Staff interviewsDietary aide (DA) #1 was interviewed on 8/18/25 at 9:00 a.m. He said the handwashing sink had started leaking that same week. The maintenance director (MTD) was interviewed on 8/21/25 at 1:39 p.m. He said the handwashing sink in the kitchen started leaking several months ago and he noticed it was leaking into the subfloor. He said he replaced the P-trap pipe but it began leaking again a month ago. II. Failure to ensure handrails were in safe, operational, and functional conditions. A. ObservationsOn 8/18/25 at approximately 9:30 a.m. during an initial walk through, the following was observed:There was gray electrical tape covered the center portions and the curved, connecting sections attaching the hand railings to the wall by room [ROOM NUMBER], #8, #11 and #58.There was gray electrical tape and yellow caution tape on the curved, connecting section attaching the handrailing to the wall outside of room [ROOM NUMBER] was observed;The hand railings were cracked with exposed sharp edges in the center sections and the curved, connecting sections attaching the handrailing to the wall on the handrails outside of the business office and outside of room [ROOM NUMBER]; and, The handrail was missing the curved, connecting section attaching the handrailing to the wall outside of room [ROOM NUMBER].B. Staff interviewsThe MTD was interviewed on 8/21/25 at 1:39 p.m. He said he was unsure how long the handrails had been damaged. He said it had been an ongoing problem trying to repair the handrails because the residents bumped into handrails and broke the railings. He said the damaged handrails created a hazard for the residents.
Jun 2025 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#1) of three residents at risk for elopement out of th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#1) of three residents at risk for elopement out of three sample residents received adequate supervision and were kept free from elopement. Specifically, the facility failed to provide Resident #1 with the supervision necessary to prevent elopement. The facility's failure created a situation for the likelihood of serious harm to residents' health and safety if not immediately corrected. Resident #1 was admitted on [DATE] with a diagnosis of Wernicke's encephalopathy (a brain disorder), repeated falls, unspecified dementia, somnolence (a state of being drowsy or sleepy) and alcohol dependence. Upon admission, Resident #1 was assessed to be a high risk for elopement due to exit seeking behaviors and verbalizing the desire to leave the facility. On 4/6/25 at 3:42 p.m., Resident #1 walked out the front door of the facility unnoticed by facility staff. At 5:40 p.m., the facility staff could not find Resident #1 and began a search both inside and outside the facility. At approximately 7:30 p.m. the facility staff notified the local police department, the nursing home administrator (NHA) and the director of nursing (DON). A search of the area began, which included use of police [NAME]. Resident #1 was unable to be located during the search. At approximately 1:05 a.m. (approximately 10 hours later) Resident #1 walked into a hospital emergency room which was approximately five miles away from the facility. Resident #1 was unable to give a history to his family and the hospital staff of how he arrived at the hospital. Although no one knew how he arrived at the hospital, it was determined he crossed major intersections which included an interstate highway at night. Resident #1 sustained abrasions to his right shoulder, right eyebrow, right knee and left hand. Serious harm to Resident #1 was likely to have occurred during Resident #1's elopement on 4/6/25. Findings include: Record review and interviews confirmed the facility corrected the deficient practice prior to the onsite investigation on 6/10/25 to 6/11/25, resulting in the deficiency being cited as past noncompliance with a correction date of 4/10/25. I. Situation of serious harm On 4/6/25 the facility staff noticed the resident was not in the building at approximately 5:40 p.m. The staff conducted a building and a ground search around the facility. When the staff could not locate Resident #1, notification was given to the local police department, the administration and the family at approximately 7:30 p.m. The police department utilized [NAME] in their search for the resident. According to a local hospital's medical records Resident #1 walked into the emergency room on his own on 4/7/25 at approximately 1:05 a.m. Resident #1 could not remember how he got to the emergency room, which was approximately five miles from the facility. The facility's security cameras revealed the resident exited the building on 4/6/25 at 3:42 p.m. II. Facility plan of correction The corrective action plan the facility implemented in response to Resident #1's elopement incident on 4/6/25 was provided by the NHA on 6/10/25 at 11:00 a.m. The plan documented the following: A. Immediate action The resident was seen at the local hospital and he discharged to a secured facility from the hospital. B. Identification of other residents The facility determined the deficient practice had the potential to affect all of the residents who exhibited wandering behaviors. On 4/7/25 an audit was initiated of all the residents' elopement assessments. On 4/10/25 the audit was completed by the company's clinical resource person. Residents identified as being at risk for elopement had care plans in place. Residents identified as being at risk for elopement were added to the elopement binder, which was located at the front reception desk. C. Systemic changes On 4/10/25 the elopement binder was updated and accurate based on residents' elopement assessments. On 4/7/25 education on the elopement policy and the elopement binder was initiated for all staff. The education was completed by the DON and the assistant director of nursing (ADON). The staff education was completed on 4/10/25 and was added to orientation onboarding for new hires. On 4/14/25 elopement drills were initiated to be completed quarterly by the maintenance department, the NHA and the DON. On 5/19/25 a wander prevention system was installed. The exit door alarms were updated to effectively alert staff when certain exit doors were opened. The vendors for the prevention system were contacted 4/7/25 to install a new alarm system and construction started on 5/12/25 and was completed on 5/19/25. In the event a wander prevention system consent was unable to be obtained, the facility would put resident specific interventions in place. Immediate interventions may include: -15-minute checks, one-to-one supervision and moving the resident's room closer to the nursing station if appropriate. Long term interventions may include: -Offering alternate placement, behavior monitoring, medical director chart review, social services review, interdisciplinary team (IDT) and family involvement in care conferences and discussion in QA (quality assurance) meetings, and care planning. Elopement incidents were to be reviewed in QAPI (quality assurance and performance improvement) monthly if applicable. Elopement drills would be completed quarterly and added to the maintenance computer system calendar. Elopement drills would be completed by the maintenance department, the NHA and the DON. All new admissions would be reviewed and added to the clinical tracker (a computer software program to help manage clinical information). D. Monitoring The clinical tracker would be reviewed five times per week for identification of high elopement risk new admissions by the NHA/ the DON in the morning meeting. Any resident with high elopement risk would be care planned and measure(s) put in place. Social services would audit the elopement binder and would review it monthly at a minimum for accuracy and completeness and would be ongoing. The incident was reviewed in QAPI for three months or until compliance was achieved. Elopement drills would be recorded in the electronic monitoring system. III. Facility policy and procedure The Elopement policy and procedure, revised 4/10/25, was provided by the NHA on 6/10/25 at 10:39 a.m. via email. It read in pertinent part, It is the policy of this facility to provide a safe environment for all residents. The facility will properly assess residents and plan their care to prevent accidents related to wandering behavior or elopement. Wandering is defined as movement about the area without a fixed goal, and elopement is defined as slipping away secretly, running away, leaving without accompaniment or knowledge of the staff. Each resident's level of supervision required will be assessed based on observed wandering behaviors and medical diagnoses. This information will be documented in the resident's medical record, and used in the care planning process. Residents whose assessment identified wandering behavior shall also be considered at risk for elopement. If a resident is identified at risk for elopement, the following steps will be Taken: an alarm bracelet may be placed on the resident to audibly alert staff of attempts by the resident to exit, in facilities with this capability; the resident's care plan shall address behavior using resident specific goals and/or approaches as assessed by the interdisciplinary team; current picture of the resident will be maintained in the facility; and, facility staff will ensure that all exit alarms are responded to immediately. All staff will be educated on proper identification, assessment, and treatment of residents identified as an exit seeking risk. This education will occur during orientation, and annually thereafter. IV. Resident #1 A. Resident status Resident #1, age [AGE], was admitted on [DATE] and discharged to the hospital on 4/7/25. According to the April 2025 computerized physician orders (CPO), diagnoses included Wernicke's encephalopathy, repeated falls, unspecified dementia, somnolence and alcohol dependence. He used a front wheel walker. He required supervision assistance with toileting and showering. The 4/1/25 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments with a brief interview for mental status score (BIMS) of seven out of 15. The assessment indicated he had wandered four to six days during the assessment look back period. B. Resident #1's representative's interview Resident #1's representative was interviewed on 6/10/25 at 11:48 a.m. via phone The resident's representative said Resident #1's dementia became worse recently over a short time, he was not sleeping at night and he had hallucinations that he was coordinating work crews. The representative said Resident #1 had always been good at directions and navigation which was why he was able to locate a hospital he had been in many times. The representative said they believed Resident #1 walked a trail along a canal pathway in the city (the canal trail extends 71 miles) which went under the interstate and then he knew how to get to the local hospital. The representative said by the look of his feet at the hospital he had shoes on with no socks and blisters on his feet. The representative said the facility did not call her, but texted her around 8:30 p.m. on 4/6/25 to inform her the resident was missing. The representative said she was worried and it was a miracle he was found alive. C. Record review The comprehensive care plan, initiated 3/26/25, revealed Resident #1 was an elopement/wander risk due to his dementia. The goal was that safety would be maintained through the review date and Resident #1 would not leave the facility unattended through the review date. Pertinent interventions included disguising exits, documenting wandering behavior and attempted diversional interventions, identifying patterns of wandering, intervening as appropriate and providing structured activities: toileting, going for walks inside and outside, reorientation strategies to include signs, pictures and memory boxes. The elopement wandering assessment risk, dated 3/25/25, revealed Resident #1 was a high risk for elopement. The resident made statements about wanting to leave the facility, his wandering was aimless with a potential to go outside and he had active exit seeking behaviors. The fall risk assessment, dated 3/25/25, revealed Resident #1 was disoriented, had a history of three or more falls in the last three months, had a balance problem when standing and had poor vision. The psychoactive medication assessment, dated 3/25/25, revealed the resident was to receive the medication Olanzapine (used for mental health conditions) 10 milligrams (mg). Resident #1 had persistent agitation, restlessness, persistent feelings of excessive/inappropriate guilt, had continual screaming, yelling out or crying out. Resident #1 had persistent wandering, recurrent outbursts of anger and consistently slept poorly. The nursing progress note, dated 4/5/25 at 6:35 a.m. (the day before the elopement), revealed the resident was monitored for behaviors throughout the night. He roamed in the hallways and all over the entire building with redirection impossible/ineffective. Resident #1 went into another resident's room and four staff members were unsuccessful in getting the resident to come out of the other resident's room. Resident #1 moved tables, chairs, and pulled on a call light on the wall. The facility staff called the resident's family member who spoke to the resident and encouraged him to return to his room. Resident #1 continued to throw items in his own room. The resident was stable around 4:00 a.m. The April 2025 medication treatment administration record (MAR) on 4/6/25 revealed Resident #1 was to receive Olanzapine 10 mg by mouth at bedtime on 4/6/25 for an unspecified mood disorder. He did not receive his medication from the facility on 4/6/25 because of his elopement. The nursing progress note, dated 4/7/25 (after he eloped), revealed the hospital nurse reported to the facility nurse that Resident #1 was okay and would be admitted to the hospital for confusion and an unsteady gate. The NHA progress note, dated 4/8/25, revealed a review of the elopement incident on 4/6/25. The NHA documented Resident #1 began to exhibit wandering behaviors on 3/31/25. The family was contacted and the facility began one-to-one supervision for the resident. The family reported that the resident would pace and wander if he slept poorly. The weekend supervisor reported that on Saturday and Sunday (4/5/25 and 4/6/25), Resident #1 was wandering the halls but exhibited no exit-seeking behaviors. The resident's outside provider scheduled the resident to be transferred to a facility with a memory care unit on 4/7/25 (the day after the incident). The facility scheduled an overnight caregiver for Resident #1 until he was discharged . The resident was ambulatory and did not require any assistive devices. The NHA documented the hospital said Resident #1 walked into the emergency room a little after midnight. The NHA documented the hospital documentation indicated it was presumed the resident had not fallen and there were no signs of trauma or skin alterations. Resident #1 would discharge from the hospital to a secure placement. -However, the hospital record indicated the resident had abrasions on his right shoulder, right eyebrow, right knee and left hand. The resident had swelling to his right knee (see below). The hospital records, dated 4/7/25 at 1:05 a.m., revealed Resident #1 presented to the hospital with confusion, cold extremities and tachycardia (high heart rate) after he stumbled into the emergency room. He was not coherent and was unable to provide a clear history. He had abrasions on his right shoulder, right eyebrow, right knee and left hand. There was no clear history of trauma or a fall. Resident #1 had no acute fracture or traumatic malalignment. There was subcutaneous edema (swelling under the skin) to his right knee. V. Staff interviews The DON was interviewed on 6/10/25 at 9:30 a.m. The DON said the facility had scheduled for Resident #1 to transfer to another facility with a secured unit on Monday 4/7/25. The DON said Resident #1 eloped the day before (4/6/25). The DON said the facility management believed Resident #1 walked along a trail, without the use of his front wheel walker. The DON said Resident #1 found the emergency room of a local hospital because Resident #1's family lived in the same area as the hospital and the area was familiar. The DON said after the incident, Resident #1 went to the hospital and went to the pre-arranged secured unit. The outside provider's social worker (SW) was interviewed on 6/10/25 at 1:05 p.m. via phone The SW said he had been Resident #1's primary social worker since January 2024. The SW said the resident attended many day programs with the outside provider and had never eloped from their programs. The SW said the facility contacted the SW on 4/2/25 to inform him that Resident #1 was exit seeking. The SW said he made arrangements for Resident #1 to move to a facility with a secured unit. The SW said the secured unit facility had originally agreed to have Resident #1 transferred on Friday 4/4/25, but changed the arrangements to Monday 4/7/25. The SW said the day before Resident #1 was transferred, he eloped from the facility. The NHA was interviewed on 6/10/25 at 3:55 p.m. The NHA said prior to the 4/6/25 elopement, Resident #1 pushed open the front door on 3/31/25, but did not go outside. The NHA said due to that behavior, the facility had a one-to-one caregiver around the clock for Resident #1. The NHA said the one-to-one caregivers were assigned to Resident #1 from 3/31/25 through the morning of Friday 4/4/25. The NHA said after the three days Resident #1's behavior appeared to only escalate after bedtime. The NHA said Resident #1 did not have a caregiver on Friday 4/4/25, but due to his decreased behaviors on 4/5/25, a one-to-one caregiver was assigned from 10:30 p.m. until 6:30 a.m. The NHA said Resident #1 eloped around 3:40 p.m. on 4/6/25. The NHA said on 4/6/25 there was a receptionist at the front desk. The NHA said one of the receptionist's duties was to keep an eye on the front door for visitors entering and residents, if they went outside. The NHA said on 4/6/25, while an ambulance was bringing a resident on a stretcher into the facility through the front door, the receptionist stood up from the desk to guide the ambulance workers to the hallway they should go down. The NHA said during the short time away from the desk, Resident #1 was observed on video surveillance cameras to have walked out of the front door on 4/6/25 at 3:42 p.m. The DON and the NHA were interviewed together on 6/11/25 at 12:00 p.m. The DON and the NHA both said they believed the facility had completed a thorough investigation and put measures in place to safeguard residents from elopements. The DON and the NHA said all residents would have ongoing elopement evaluations. The DON and the NHA said to supplement the plan to correct non-compliance, a wander prevention system was installed by 5/19/25 and exit door alarms were updated to more effectively alert staff when exit doors were opened.
Oct 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activities of daily living (ADL) received the necessary services to maintain good grooming and personal hygiene for one (#4) of three residents reviewed out of five sample residents. Specifically, the facility failed to ensure Resident #4 , who was dependent on staff for bathing, received his scheduled showers. Findings include: I. Facility policy and procedure The Shower policy, revised August 2021, was provided by the nursing home administrator (NHA) on 10/28/24 at 4:25 p.m. It read in pertinent part, It is the policy of this facility to promote cleanliness, stimulate circulation and assist in relaxation. Residents have the choice between a bed bath, a shower or bath. The Activities of Daily Living policy, dated October 2022, was provided by the NHA on 10/28/24 at 4:25 p.m. It read in pertinent part, The facility will, based on the resident's comprehensive assessment and consistent with the resident's needs and choices, ensure a resident's abilities in ADLs do not deteriorate unless deterioration is unavoidable. Care and services will be provided for the following activities: bathing, dressing, grooming and oral care; transfer and ambulation; toileting; eating to include meals and snacks; and, using speech, language or other functional communication systems. A resident who is unable to carry out ADLs will receive the necessary services to maintain good nutrition, grooming, and personal and oral care. II. Resident #4 A. Resident status Resident #4, age greater than 65, was admitted on [DATE] and discharged on 10/16/24. According to the October 2024 computerized physician orders (CPO), the diagnosis included unsteadiness on his feet, repeated falls and unspecified dementia. The 10/10/24 minimum data set (MDS) assessment revealed, the resident had severe cognitive impairments with a brief interview for mental status score (BIMS) of six out of 15. He had no behaviors and did not reject care. He was dependent on staff for showering and shower transfers. B. Record review The ADL care plan, revised on 10/17/24, revealed Resident #4 had an ADL self-care performance deficit. The interventions included encouraging the resident to discuss his feelings about self-care deficit and encouraging him to participate to the fullest extent possible with each interaction. A nursing progress note dated 10/10/24 at 6:41 a.m. revealed the resident was admitted for respite care. The shower logs for Resident #4's stay (10/9/24 to 10/16/24) were requested on 10/28/24 from the NHA. The NHA was unable to provide any documentation that the resident had received or refused his showers while admitted to the facility. III. Staff interviews Licensed practical nurse (LPN) #1 was interviewed on 10/28/24 at 4:08 p.m. LPN #1 said if a resident refused a shower she would report it to the unit manager and then charted the refusal in the progress notes. She said each resident was offered two baths a week. She said if Resident #4 refused his showers, it would be documented in the progress notes. Certified nurse aide (CNA) #1 was interviewed on 10/28/24 at 4:14 p.m. CNA #1 said when a resident refused a shower, she reported it to the nurse. She said the staff would offer a shower three times and then document the refusal in the resident task in the medical record. Registered nurse (RN) #1 was interviewed on 10/28/24 at 4:16 p.m. RN #1 said if a CNA reported a resident refused a shower, she would check in with the resident to see why they refused the shower, offer alternatives and educate the resident on the importance of showering. She said she would then document the refusal in the progress notes. The director of nursing (DON) was interviewed on 10/28/24 at 4:05 p.m. The DON said Resident #4's wife said that he had to be forced to take showers. The DON said the staff told Resident #4's wife they could not force him to shower. He said there was no documentation that the resident had refused showers during his admission and he would educate staff on documenting resident refusals. The NHA was interviewed on 10/28/24 at 4:10 p.m. The NHA said they would educate the nursing staff that all shower refusals need to be documented. He said all shower refusals should have a progress note. He said he was unable to provide documentation that Resident #4 had refused his showers. The unit manager (UM) was interviewed on 10/28/24 at 4:22 p.m. The UM said if a resident refused to shower the CNA should tell the nurse. The UM said the nurse would ask the resident why they did not want their shower and try three times. She said if the resident still refused the nurse was supposed to write a progress note.
Jun 2024 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide person-centered, individualized recreational activities to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide person-centered, individualized recreational activities to meet the needs and interests, and promote physical, medical and psychosocial well-being for three (#3, #6, #8) three residents reviewed for activities out of eight sample residents. Specifically, the facility failed to provide one on one activity program visits to meet the individualized recreational needs of Resident #3, Resident #6 and Resident #8, who were identified by facility assessment and the resident's comprehensive care plans to need one on one activity visits. The findings include: I. Facility policy and procedure The Activities policy, dated 2017, was provided by the medical records director (MRD) on 6/11/24 at 4:05 p.m. It read in pertinent part, Philosophy: We believe the support and provision of leisure opportunities enhance the resident's quality of life. Physical, social, intellectual, psycho-social and spiritual opportunities provided to promote (the) highest practicable level of functioning. Leisure opportunities and interventions will be provided through individual and group activities to allow residents to utilize their abilities and for meeting their individualized needs and goals. Accountability: The activity director shall be responsible for the planning and implementation of the activity philosophy goals with the support of the staff and administration. The activity director is accountable to the resident for the appropriateness and quality of the individual plan and its execution. Objectives: To plan, organize and carry out a program of activities to meet the cultural, social, intellectual, physical, psychosocial and spiritual needs and interest(s) of the resident. To afford to the resident, personal enjoyment and satisfaction and to develop a feeling of usefulness and belonging. Support individual leisure choices respective to and expressed preferences. To encourage the development of new interests, hobbies and/or skills. To promote maintenance or enhancement of each resident's quality of life: dignity, self-determination and participation. One to one: This term is used to indicate the time activity staff or volunteers spend with an individual resident. These sessions are geared to the functional level of the resident in order to meet needs in a way that is realistic. Examples of how time may be spent: stimulation with lotion, bright colors, textures or cloth, spices to smell, and music to move to or keep beat with. A visiting session over a cup of tea or coffee. Reading or listening to tapes. Playing games. Writing letters. Re-motivational cart or basket: these contain various tools for stimulating interest, combs, mirrors, scraps of material, pictures, colored paper and such. With such a cart or basket one can have what is needed in one to one sessions. II. Resident #3 A. Resident status Resident #3, age greater than 65, was admitted on [DATE] and readmitted on [DATE]. According to the June 2024 computerized physician orders (CPO), diagnoses included anxiety disorder, unspecified dementia with agitation, cachexia (wasting or anorexia syndrome) and dorsalgia (pain in the back). The 4/9/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairments with a brief interview for mental status (BIMS) score of 10 out of 15. The resident required maximum assistance with toileting, oral hygiene, bathing, and personal hygiene. The resident was frequently incontinent of urine and bowel. The assessment indicated the resident had delusions. The 10/5/23 MDS assessment revealed it was very important to Resident #3 to listen to music she liked, be around animals and keep up with the news. It was somewhat important for her to have books and have magazines or newspapers. B. Record review The comprehensive care plan, revised 10/23/23, documented Resident #3 enjoyed music, concerts, gardening, dancing and walking. She had a cactus collection at one time. She enjoyed having her mechanical cat with her. On 12/14/23 the care plan documented she was to receive and benefit from one on one activity visits two to three times per week. Review of Resident #3's leisure activity participation records for six months (from 1/1/24 to 6/9/24) revealed Resident #3 did not have any documented one to one visits from the activity department. C. Staff interview Licensed practical nurse (LPN) #1 was interviewed on 6/12/24 at 11:39 a.m. LPN #1 said Resident #3 had severe dementia and was difficult to redirect. She said Resident #3 often could not voice what she wanted. LPN #1 said the nursing staff tried to keep Resident #3 busy but it was difficult to do so. III. Resident #6 A. Resident status Resident #6, age greater than 65, was admitted on [DATE] and readmitted on [DATE]. According to the June 2024 CPO, diagnoses included quadriplegia (paralysis of all four limbs), fusion of the spine cervical region, contractures of the right and left wrists, contracture of the left hand and hypertension (high blood pressure). The 3/27/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. He required maximum assistance with eating and oral hygiene. He was dependent on staff for toileting and showering. The 6/21/23 MDS admission assessment revealed it was very important to Resident #6 to keep up with the news. It was somewhat important for Resident #6 to have books or magazines to read, have visits with pets, go outside to get fresh air and to participate in religious activities. B. Record review The comprehensive care plan, initiated 7/5/23 and revised 9/9/23, revealed Resident #6 would benefit from one on one activity visits weekly from activity staff due to his quadriplegia. The activity staff might reminisce about his travels, family and discussion of current events. On 9/9/23 the care plan was revised to include Resident #6 was to receive one on one activity visits two to three times per week. The quarterly activity participation review on 4/2/24 documented the resident was receptive to receive one on one visits from the activity staff. C. Resident interview Resident #6 was interviewed on 6/13/24 at approximately 3:10 p.m. Resident #6 said he did not leave his room much. He said it had been exactly nine months and one week since he had attended a group activity. He said he did not receive one on one visits from the activity department. IV. Resident #8 A. Resident status Resident #8, age greater than 65, was admitted on [DATE]. According to the June 2024 CPO, diagnoses included cognitive communication deficit, chronic obstructive pulmonary disorder (COPD), dysphagia (difficulty swallowing), hemiplegia (paralysis on one side of the body) and hypertension The 3/11/24 MDS assessment revealed the resident had moderate cognitive impairment with a BIMS score of nine out of 15. She was dependent upon staff for oral hygiene, toileting, showering, personal hygiene and both upper and lower dressing. The 9/5/23 MDS admission assessment revealed it was very important to Resident #8 to keep up with the news. It was somewhat important for Resident #8 to have pet visits. B. Record review The comprehensive care plan, initiated 11/14/23, documented Resident #8 was to receive one on one visits from the activities department two to three times per week or as desired. The visits were to focus on leisure education and topics of interest, including playing games and in room bingo. The activity progress notes from January 2024 through June 2024 documented Resident #8 received two one on one activity visits during that time frame. One visit occurred on 1/3/24 and another visit occurred six months later on 6/9/24. The 3/15/24 quarterly participation review revealed Resident #8 was to continue on the one to one therapeutic visits program. V. Staff interviews and facility follow-up The AD was interviewed on 6/12/24 at 3:00 p.m. The AD said she had not documented one on one visits for Resident #3 because the visits were not completed. She said she did not have any documentation in her office or in the electronic medical records (EMR) that indicated she had done one on one activities with any residents. She said she knew that several residents had one on one activity visits in their care plans but the visits were not being completed. She said I have fallen short with this aspect. I can not provide proof of one on one visits for Resident #3 or for anyone in the facility because it has not happened for anyone. The AD said she did not know how to evaluate and determine who exactly should receive one on one visits from the activities department. She said she had the knowledge to know how to do a one on one visit but she was not doing it. The AD said she knew that a resident's comprehensive care plan needed to be followed. The AD said when care plans documented residents were to have one on one visits with activities, it should be done. The AD was interviewed again on 3/13/24 at 1:00 p.m. She said there were currently 17 residents who were supposed to receive one on one visits from the activities department. She said none of the 17 residents, including Resident #3, Resident #6 and Resident #8, had received one on one visits. The nursing home administrator (NHA) was interviewed on 6/13/24 at 3:30 p.m. The NHA said she was aware that one on one activity visits were not being done. The NHA said she spoke to the AD about getting inventive with activities. The NHA said she told the AD to have the activity assistant (AA) do the group activities with the residents and the AD do the one on one visits with the residents to ensure they were being completed. The NHA and the MRD were interviewed together on 6/13/24 at 4:00 p.m. The NHA and the MRD said a performance improvement plan (PIP) for the one on one program improvements the AD needed to address began today (6/13/24, during the survey process). The MRD said she would email the PIP for the residents one on one visits by the end of day on 6/14/24 or by 6/17/24 at 10:00 a.m. -The facility did not provide documentation that indicated the PIP was initiated as of 6/18/24.
Jan 2024 5 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that activities of daily living (ADL) for dep...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that activities of daily living (ADL) for dependent residents were provided for one (#63) of nine out of 36 sample residents. Specifically, the facility failed to ensure: -Resident #63 was provided eating assistance, who required assistance with eating; and, -Resident #63 was repositioned and offered incontinence care timely. Findings include: I. Resident #63 A. Resident status Resident #63, age over 65, was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), the diagnoses included prostate cancer, muscle weakness and dementia. The 11/14/23 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with deficits in long and short term memory, moderate impairment with decisions of daily life with poor decisions and required cueing and supervision. He was dependent with personal hygiene, toileting, bed mobility, transfers, dressing and required substantial/maximal assistance with eating. II. Eating assistance A. Facility policy and procedure The Assistance with Meals policy and procedure, revised July 2017, and provided by the director of nursing (DON) on 1/8/24 at 5:19 p.m. It revealed in pertinent part, Dining Room Residents: All residents will be encouraged to eat in the dining room; Facility staff will serve resident trays and will help residents who require assistance with eating. Residents Requiring Full Assistance: Nursing staff will remove food trays from the food cart and deliver trays to each resident's room; Residents who cannot feed themselves will be fed with attention to safety, comfort and dignity, for example: not standing over residents while assisting them with meals, keeping interactions with other staff to a minimum while assisting residents with meals. avoiding the use of labels when referring to residents, avoiding the use of bibs or clothing protectors instead of napkins, unless requested by the resident. B. Resident interview Resident #63 was interviewed on 1/3/24 at 10:53 a.m. He said he needed help to eat his meals because he had difficulty feeding himself and spilled food all over himself. C. Observations On 1/3/24 at 12:00 p.m. Resident #63 was sitting in a recliner in his room attempting to feed himself. He was having difficulty handling the adaptive utensil and spilled food onto himself. Staff were not in the room offering or assisting the resident with his meal. On 1/4/24 at 11:00 a.m. Resident #63 was sitting in a recliner in his room with a meal tray in front of him. Resident #63 was not attempting to feed himself. Staff were not in the room offering or providing eating assistance. During a continuous observation on 1/8/24 beginning at 8:30 a.m. and ending at 12:30 p.m. -At 11:21 a.m. an unidentified staff member delivered a tray to Resident #63's room and placed it on the vanity counter. -At 11:40 a.m. certified nurse aide (CNA) #4 entered the room and moved the tray onto Resident #63's bedside table and opened his food, placing a clothing protector across the resident and handing him his adaptive utensil. CNA #4 was then left the room without offering the resident eating assistance. -At 11:45 a.m. Resident #63 was using his adaptive utensil and spilled food onto himself. He put down his utensil and played with his napkin and clothing protector in front of him. Staff did not enter the room to offer eating assistance. -At 12:00 p.m. Resident #63 was using his adaptive utensil to feed himself, spilled his food onto himself and attempted to clean the food off of his clothing protector. Staff did not enter the room to offer eating assistance. -At 12:30 p.m. Resident #63 was observed sitting in his recliner with his hands folded and watching television. Staff did not enter the room to offer eating assistance. D. Record review The nutrition care plan, initiated 11/30/21 and revised 6/18/23, documented the resident had difficulty understanding the importance of eating and drinking adequately related to dementia. It documented he had a previous history of weight loss and not swallowing his food. Interventions included assistance with eating, encouragement to get up and eat meals, puree texture foods, adaptive utensils to help with self feeding, monitor food and fluid intakes, offer supplements, and weights per facility protocol. The ADL care plan, initiated on 12/7/21 and revised 6/18/23, documented the resident had an ADL self care performance deficit related to dementia. Interventions for eating included supervision and extensive assistance. A comprehensive review of meal assistance documentation for Resident #63 revealed inconsistent eating assistance. The meal assistance documentation from 12/1//23 to 1/8/24 revealed he was independent with eating 51 times, required supervision two times, required limited assistance two times and was totally dependent on staff 24 times. The documentation failed to provide any documentation if the resident was independent or required assistance seven times. E. Staff interviews Certified nurse aide (CNA) #4 was interviewed on 1/8/24 at 1:49 p.m. She said Resident #63 in the past required assistance with eating. She said staff now would set up his meals and he could eat himself. She said staff did not offer him assistance with his meals. The director of nursing (DON) was interviewed on 1/8/24 at 3:16 p.m. She said residents that were identified as requiring eating assistance was driven by the MDS assessment. She said the recommendations from the assessment for eating assistance needed to be followed until another assessment was done. She said if a resident was identified as requiring substantial or maximal assistance, they should be receiving assistance at meals. She said residents who eat in their room and require assistance, the CNAs assigned to the resident should offer the resident assistance with meals. She said since Resident #63 required meal assistance, meal assistance should be offered consistently. III. Repositioning A. Professional reference Stone, A. Preventing pressure injuries in nursing home residents using a low profile alternating pressure overlay: A point of care trial. Advances in Skin & Wound Care. 2020 October 33(10): 533-539. https://journals.lww.com/aswcjournal/fulltext/2020/10000/preventing_pressure_injuries_in_nursing_home.5.aspx, retrieved on 1/11/24. Reduced mobility and cognitive impairment may restrict these residents to staying in bed most of the time. Prolonged pressure over bony prominences, such as those experienced during periods of immobilization, increases the risk for developing a pressure injury (PI), also known as pressure ulcer, decubitus ulcer, or bedsore. A PI is localized damage to the skin and/or underlying soft tissue as a result of pressure or pressure in combination with shear. The injury usually occurs over a bony prominence such as the sacrum or heel. According to [NAME] C., Ratnana I., [NAME] S., et al. (7/12/2020. Urinary Incontinence in Older Adults Takes Collaborative Nursing Efforts to Improve. Cureus: 12(7): e9161. National Library of Medicine. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7419143/ on 1/15/24. Besides the financial ramifications, urinary incontinence (UI) increases the risk for physical problems such as skin breakdown, for example, perineal dermatitis, skin maceration and pressure ulcers. B. Facility policy and procedure The Activities of Daily Living (ADL) policy and procedure, revised March 2018, and provided by the DON on 1/8/24 at 5:19 p.m. It revealed in pertinent part, Appropriate care and services will be provided for residents who are unable to carry out ADL's independently, with the consent of the resident and in accordance with the plan of care, including appropriate support and assistance with: hygiene, mobility, elimination, dining; and communication. A resident's ability to perform ADL's will be measured using clinical tools, including the minimum data set (MDS). Functional decline or improvement will be evaluated in reference to the assessment reference date (ARD) and the following MDS definitions: independent, supervision, limited assistance, extensive assistance and total dependence. C. Observations During a continuous observation on 1/8/24 beginning at 8:30 a.m. Resident #63 was sitting up in a recliner chair in his room with a hoyer (mechanical) lift sling lying under him. -At 9:30 a.m. Resident #63 was observed sitting in the recliner chair, in the same position. -At 11:21 a.m. an unidentified staff member placed a lunch tray on the vanity and left the room. No toileting or repositioning was offered. Resident #63 was observed sitting in the recliner in the same position. -At 11:40 a.m. CNA #4 set up Resident #63's meal tray for him. Resident #63 was sitting in the recliner in the same position. No toileting or repositioning was offered. -At 12:30 p.m. Resident #63 was observed sitting in the recliner in the same position. -The resident had been sitting in the same position for four hours. Facility staff were observed entering the resident's room without offering or providing repositioning or incontinence care. -At 1:30 p.m. two CNAs entered the room, connected the hoyer lift to the sling and transferred the resident back to bed. CNA #4 put gloves on, repositioned the resident to his left side and unhooked the disposable briefs. CNA #4 provided incontinence care and the resident's skin over the sacral area and both buttocks were dark red in color. CNA #4 applied barrier cream over the sacral and buttocks areas. D. Record review The ADL care plan, initiated on 12/7/21 and revised on 6/18/23, documented a self care performance deficit related to dementia. Interventions for bed mobility included the assistance of one to two staff, toileting included the assistance of one to two staff, transfers required the total assistance of two for a hoyer lift. The skin integrity and incontinence care plan, initiated on 12/7/21 and revised 6/18/23, indicated the resident had a potential for skin breakdown related to incontinence and decreased mobility. It documented the resident often had moisture associated skin damage (MASD) to his buttocks. Interventions included alternating pressure air mattress on bed, good nutrition and hydration, use caution during transfers and bed mobility, weekly skin evaluation, use of disposable briefs, clean peri care after each incontinence episode. -A review of Resident #63's comprehensive care plan did not reveal the frequency of when the staff should provide incontinence care and repositioning. E. Staff interviews CNA #4 was interviewed on 1/8/24 at 1:49 p.m. She said dependent residents should be repositioned at least every two hours and checked and changed every two hours. She said this needed to be done to help prevent skin breakdown and pressure ulcers. She said Resident #63 needed to be checked and changed as necessary every two hours and encouraged to reposition. The DON was interviewed on 1/8/24 at 3:16 p.m. She said dependent residents should be checked for incontinence, changed if necessary and offered repositioning at least every two hours. She said while dependent residents were sitting up in the chair repositioning could be done by offloading (shifting the resident off of their sacrum by pillows or other devices). She said dependent residents needed to have this done to prevent skin breakdown. She said Resident #63 was able to make his needs known and move on his own in the chair. -However, per observation, staff interviews and the MDS assessment, the resident was not able to consistently let staff know his needs and reposition himself.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #36 A. Resident status Resident #36, age above 65, was admitted on [DATE] and readmitted on [DATE]. According to t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #36 A. Resident status Resident #36, age above 65, was admitted on [DATE] and readmitted on [DATE]. According to the January 2024 CPO, diagnoses included unspecified pneumonia, atrial fibrillation, hypertension and major depressive disorder. The 9/25/23 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of eight out of 15. She required maximal assistance with bed mobility and toilet use, total dependence on staff for transfers, personal hygiene and dressing. -It did not code the resident as requiring oxygen therapy. B. Resident interview and observation Resident #36 was interviewed on 1/3/24 at 11:14 a.m. The resident said she had been using oxygen to assist with her breathing. The resident said she did not know how many liters of oxygen she was receiving however she had been receiving continuous oxygen. Resident #36 was in bed wearing an oxygen nasal cannula connected to a room concentrator. The oxygen concentrator flow rate was set at 2 liters per minute (LPM). Resident #36 was observed on 1/4/24 at 9:34 a.m. asleep in bed. She was receiving oxygen via nasal cannula. The concentrator she was connected to was set at a flow rate of 2 LPM. Resident #36 was observed on 1/8/24 at 3:18 p.m. sleeping in bed. The oxygen concentrator flow rate was set at 1.8 LPM. Resident #36 was observed on 1/9/24 at 11:56 a.m. awake in bed with an oxygen cannula in her nostril connected to the room concentrator. The oxygen concentrator flow rate was set at 2 LPM. C. Record review -The January 2024 CPO revealed the resident did not have a physician's order for oxygen therapy. -The comprehensive care plan did not include the use of supplemental oxygen therapy. The care plan failed to include the amount of oxygen to administer, the route (nasal cannula/mask), and how often the oxygen tubing should be changed. D. Staff interviews LPN #2 was interviewed on 1/9/23 at 9:25 a.m. LPN #2 said Resident #36 was receiving continuous oxygen therapy at 2 LPM. The LPN said the resident often removed the oxygen cannula and required frequent checks to ensure the resident was not in any respiratory distress. LPN #2 reviewed the resident's medical record and said the resident had no physician's order to receive oxygen therapy. The LPN said the nurse practitioner determined how much oxygen the resident was receiving. RN #1 was interviewed on 1/9/24 at 9:40 a.m. RN #1 said the resident was receiving continuous oxygen. The RN reviewed the resident's medical record and said there was no physician's order for the administration of oxygen for Resident #36. The RN said it was important to have an order in place before administering oxygen because it was considered a medication. Immediately after RN #1's interview, the RN came back and said she had contacted the physician's office and requested an order for the use of oxygen for Resident #36. The DON was interviewed on 1/9/24 at 1:33 p.m. The DON said a physician's order was required for the use of oxygen therapy. She said the resident's care plan should address how often the oxygen should be administered and the maintenance of the oxygen tubing. The DON said it was important for the nursing staff to ensure a physician's order was in place for the use of oxygen for all residents. The DON said administering oxygen without a physician's order could result in serious respiratory complications for the resident. The DON said she did not know why the nursing staff failed to ensure Resident #36 had a physician's order for the use of oxygen. She said she would ensure nursing staff were in-serviced to eliminate potential errors in administering oxygen to the resident. Based on observations, record review and interviews, the facility failed to ensure two (#36 and #46) of four residents reviewed for respiratory care out of 36 sample residents were provided respiratory care consistent with professional standards of practice. Specifically, the facility failed to: -Provide Resident #46 oxygen per physician orders due to an empty portable tank resulting in the resident's low blood oxygen saturation level (SPO2); and, -Obtain physician orders for the use of oxygen for Resident #36. Findings include: I. Facility policy and procedure The Oxygen policy and procedure, revised 8/3/23, was provided by the medical records director (MRD) on 1/8/24 at 8:45 a.m. It read in pertinent part, For a patient receiving oxygen therapy, the patient's record must reflect ongoing evaluation of the patient's respiratory status, response to oxygen therapy and include, at a minimum, the attending practitioner's orders, and indication for use. In addition, the record should include: the type of oxygen delivery system; when to administer, such as intermittent and/or when to discontinue; equipment setting for the prescribed flow rates; monitoring of SP02 levels and/or vital signs, as ordered. II. Resident #46 A. Resident status Resident #46, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included chronic obstructive pulmonary disease (COPD), sleep apnea and dependence on supplemental oxygen. The 10/11/23 quarterly minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. She required dependent assistance with one to two helpers for toileting hygiene, shower/bathe, dressing and transfers. She used a wheelchair for mobility and had oxygen therapy. B. Observation and staff interview Resident #46 was observed on 1/3/24 at 4:21 p.m. She was seated in a wheelchair in the living room area, wearing oxygen with a nasal cannula via a portable oxygen tank attached to the wheelchair. The tank was set at 3 liters per minute (LPM) however the portable oxygen tank was empty. Registered nurse (RN) #1 viewed the tank and said it was empty and said the tank should be filled, but perhaps the tank was broken and there was oxygen. Licensed practical nurse (LPN) #6 took Resident #46's oxygen saturation level which read 76-80%. LPN #6 said the oxygen saturation should be above 90%. LPN #6 said the resident should have oxygen continually because it was a medication and there was a physician's order. RN #1 later said she had difficulty filling the tank with oxygen and had to get a different tank since it was not operational. C. Resident interview Resident #46 was interviewed on 1/9/24 at 10:50 a.m. She said her portable oxygen tank was often left empty and she had to tell the CNAs to fill it. She said the staff did not fill or check the portable tank regularly. She said it was empty when she had trouble breathing. She said she had not noticed any trouble with the oxygen equipment; it was the CNA filling it regularly. D. Record review The COPD care plan, initiated 10/15/22, had the goal of displaying optimal breathing patterns daily. Interventions included to give aerosol or bronchodilators as ordered, monitor/document any side effects and effectiveness. Head of bed elevated or out of bed upright in a chair during episodes of difficulty breathing. Monitor for signs and symptoms of acute respiratory insufficiency: Anxiety, confusion, restlessness, shortness of breath at rest, cyanosis (bluish discoloration of the skin), and somnolence (sleepiness). Oxygen settings per orders. -There was no specific oxygen therapy care plan. The January 2024 CPO documented: Oxygen at 2 LPM via nasal cannula continuously for hypoxia (low oxygen level). Store tubing in a plastic bag when not in use. Resident may remove O2 (oxygen) as tolerated, revision date 12/6/23. E. Staff interviews The director of nursing (DON) and the MDS coordinator were interviewed on 1/9/24 at 2:33 p.m. They said oxygen settings should be per physician orders. They said the portable oxygen tanks should be operational and full of oxygen. They said the CNAs and nurses filled the portable oxygen tanks but there was no regular timing or intervals of when they were filled just as needed. They said it was possible to miss filling the oxygen tanks. They said the preferred oxygen saturation levels were at 90% and above unless the physician instructions said differently. They said the problem with a low oxygen saturation level was the possibility of altered mental status, trouble breathing and it could be a medical emergency. They said Resident #46's portable tank should have had oxygen to prevent low oxygen level problems for her.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0728 (Tag F0728)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to ensure one of seven nursing staff reviewed for license verification had the appropriate State licensure requirements to provide nursing ca...

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Based on record review and interviews, the facility failed to ensure one of seven nursing staff reviewed for license verification had the appropriate State licensure requirements to provide nursing care and services upon hire. Specifically, the facility failed to ensure certified nurse aide (CNA) #2 provided resident care and nursing related services was certified in the State registration system who was hired and worked 1/25/23 to 3/25/23. Findings include: I. Facility policy and procedure The New Hire policy and procedure, not dated, was received from the director of nursing (DON) on 1/9/24 at 10:15 a.m. It read in pertinent part: At the interview, if not already completed, applicant fills out an application including background check authorization. Interview by the hiring manager or designee, if moving forward with the applicant: a. Run background check; b. Pull license if applicable; c. Check references; and, d. Upon receiving background a decision was made to hire. II. Record review A review of the nursing staff provided by the facility on 1/4/24 at 1:44 p.m. revealed the facility had one certified nurse aide (CNA #2) hired with an inactive out of state CNA license. CNA #2 was hired on 1/25/23 to perform CNA duties without the State nurse aide licensure. -The license verification provided by the facility indicated the CNA did not have the appropriate license to practice as a nurse aide. CNA #2 remained employed and performed nursing duties at the facility until 3/25/23 when she was terminated. A CNA license verification was requested from the facility on 1/8/24 at 10:45 a.m. The DON provided an out of state license verification with temporary inactive status. III. Staff interviews The DON and the staff development coordinator (SDC) were interviewed on 1/9/24 at 1:33 p.m. The DON said it was a requirement to comply with a background check, new hire training and license verification before new hired staff were scheduled to work. The DON said it was important for resident's safety and to comply with federal regulations. The SDC said it was the facility's new hire policy and procedure to ensure all new hired staff had the required qualifications and licensure upon hire before they were scheduled to work. The SDC said with an active out of state nurse aide license, the employee would have four months to transfer their license while employed; however, if the employee's license was inactive the facility would not schedule the employee to work until their license was reinstated. The DON said she was informed by the business office manager that CNA #2 did not have a State license verification on file.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure all drugs and biologicals were properly stored and labeled in ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure all drugs and biologicals were properly stored and labeled in three out of three units. Specifically, the facility failed to: -Ensure expired medications were timely removed from the medication storage refrigerator; -Ensure Tuberculin purified protein derivative (PPD) was dated after opening; and, -Ensure refrigerated a schedule IV controlled medication was securely double locked and affixed in the refrigerator. Findings include: I. Professional reference Sanofi Pasteur (2020). Package insert. Tuberculin Purified Protein Derivative (Mantoux): Tubersol. Food and Drug Administration (FDA). https://www.fda.gov/media/74866/download, retrieved on 1/10/24 at 9:19 a.m. A vial of Tubersol (tuberculin purified protein derivative) which has been entered and in use for 30 days should be discarded. Do not use it after the expiration date. U. S. Food and Drug Administration (FDA,2/8/21). Don't be tempted to use expired medications. https://www.fda.gov/drugs/special-features/dont-be-tempted-use-expired-medicines#:~:text=Expired%20medical%20products%20can%20be,serious%20illnesse%20and%20antibiotic%20resistances retrieved on 1/10/24 at 9:18 a.m. Expired medical products can be less effective or risky due to a change in chemical composition or a decrease in strength. Once the expiration date has passed there is no guarantee that the medicine will be safe and effective. [NAME] Cornell Medicine (July 2023). Security of Drug Enforcement Agency (DEA) Controlled Substances. https://ehs.[NAME].cornell.edu/sites/default/files/deacontrolledsubstances.pdf, retrieved on 1/10/24. Schedule III, IV and V controlled substances shall be stored in a cabinet that is stationary, locked, double cabinet. Both cabinets must have key locked doors with separate keys. II. Facility policy and procedure The Storage of Medication policy and procedure, revised April 2007, was provided by the director of nursing (DON) on 1/9/24 at 1:18 p.m. It read in pertinent part, The facility shall not use discontinued, outdated, or deteriorated drugs or biologicals. All such drugs shall be returned to the dispensing pharmacy or destroyed. Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes) containing drugs and biological shall be locked when not in use and trays or carts used to transport such items shall not be left unattended if open or otherwise potentially available to others. III. Observations On 1/9/24 at 12:29 p.m. with licensed practical nurse (LPN) #3, the unit medication refrigerator #1 contained an emergency medication kit with the following: -One Cath Flo vial (Alteplase-a blood clot dissolving medication for central intravenous catheters), expired 2022. -One Levemir insulin vial, expired August 2023. At 12:40 p.m. with registered nurse (RN) #1, the unit medication refrigerator #2 was accessed behind a double lock cabinet door by unlocking one lock on the door. The medication refrigerator contained the following: -Two Lorazepam 2 milligrams (mg)/1 milliliter (ml) vials, an antianxiety medication, schedule IV controlled medication. At 12:45 p.m. with LPN #4, a unit medication refrigerator #3 behind a double lock cabinet door was accessed by unlocking one lock on the door. The medication refrigerator contained the following: -Three Lorazepam 2 mg/1ml oral solution bottles. -One opened Tuberculin PPD, undated. IV. Staff interviews LPN #4 was interviewed on 1/9/24 at 12:30 p.m. She said Lorazepam needed to have both locks on the cabinet door locked if it was in the refrigerator since it was a controlled substance. She said Tuberculin needed to be dated when opened so the expiration date could be identified after it was opened. LPN #3 was interviewed on 1/9/24 at 12:34 p.m. She said it was the responsibility of all nursing staff and unit managers to check expiration dates of medications in the unit refrigerators. She said the emergency medication kits were checked by the pharmacy and nursing staff. The staff were waiting for the pharmacy to remove the emergency medication kit from the refrigerator. She said the emergency kits were no longer supposed to be kept in the unit refrigerators but kept in a refrigerator next to the DON's office. She said expired medication should be removed from the refrigerators and brought to the attention of the pharmacy and nursing managers. She said she did not know if the pharmacy or any of the nursing managers were aware of the expired medications in the emergency kit. The DON was interviewed on 1/9/24 at 12:45 p.m. She said was not aware of the expired emergency medication kit in the unit refrigerator. She said the pharmacy vendor was responsible for checking the refrigerators and the emergency kits in the past. She said the process now was a single refrigerator in the manager's office where the emergency kits were kept and the pharmacy was responsible for checking. She said Lorazepam that was stored in unit refrigerators should be double locked and ensure the compartment was affixed so it could not be removed. She said Tuberculin should be dated when opened to identify when it expired. She said when medications expired their efficacy could no longer be ensured.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected most or all residents

Based on observations and interviews, the facility failed to ensure garbage and refuse were properly disposed of and the dumpster lids were closed to prevent harborage of pests and insects for four of...

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Based on observations and interviews, the facility failed to ensure garbage and refuse were properly disposed of and the dumpster lids were closed to prevent harborage of pests and insects for four of four dumpsters. Specifically, the facility failed to: -Empty the dumpsters in a timely manner; -Remove trash piled trash on the ground outside the gated dumpster area; and, -Close dumpster lids. Findings include: I. Professional reference The Colorado Department of Public Health and Environment (2019) the Colorado Retail Food Establishment Rules and Regulations, https://www.colorado.gov/pacific/sites/default/files/DEHS_RetailFd_6CCR10102_RFFC_EffJan2019.pdf. It read in pertinent part: Receptacles and waste handling units for refuse, recyclables, and returnable used with materials containing food residue and used outside the food establishment shall be designed and constructed to have tight-fitting lids, doors, or covers. Cardboard or other packaging material that does not contain food residues and that is awaiting regularly scheduled delivery to a recycling or disposal site may be stored outside without being in a covered receptacle if it is stored so that it does not create a rodent harborage problem. II. Facility policy The Trash/Refuse policy, revised 2/8/21, was provided by the medical records director (MRD) on 1/8/24 at 8:45 a.m. The policy read in pertinent part: the facility will ensure that there are 4 (four) dumpsters where staff can dispose of trash. The lid should always remain closed when not in active use. If trash is noted on the ground, staff is to collect the trash and dispose of it in the dumpster. III. Observations During an outside tour on 1/3/24 at 8:59 a.m. four of the four facility dumpsters were full with the lids open with trash bags seen over the six foot fence surrounding them. There were five trash bags, 10 to 15 broken down and unbroken boxes and a broken recliner sitting outside the dumpster gates. A separate covered trash can sitting outside the gated dumpster area was full and overloaded with two extra trash bags and the lid was open. There were six milk crates around the building, two of six containing trash, including drink cups and chip bags. During an outside tour on 1/4/24 at 9:46 a.m. the outside trash dumpsters had been emptied and four of four dumpsters had the lids open. Three employees were observed throwing trash bags over the six foot gates into the dumpsters without opening the gates or closing the lids. During an outside tour on 1/8/24 at 6:58 a.m. two of four dumpsters had open lids and were full to the top. One employee was observed throwing a trash bag over the gate and failing to close the lids. During an outside tour on 1/9/24 at 11:38 a.m. two of four dumpsters had open lids. III. Staff interviews The maintenance director (MNT) and nursing home administrator (NHA) were interviewed on 1/4/24 at 4:01 p.m. The MNT and NHA both said they were aware of the trash piled outside the dumpsters. The MNT said the trash pickup was a day behind due to the holiday on Monday 1/1/24 and when the service came on Tuesday 1/2/24 they were unable to pick up the trash because the driveway behind the building was blocked by another truck and they had left the facility without picking up the trash. The MNT said the last time the trash service had come was on Saturday before the holiday 12/30/23. She said all staff took the trash out and all the staff were responsible to make sure the lids were closed. The NHA said everyone was responsible for trash and making sure the lids were closed. She said the facility had problems with rodents/pests in the past. The dietary director (DD) was interviewed on 1/8/24 at 10:38 a.m. The DD said it was the responsibility of all staff to make sure the tops of the dumpster were closed. She said all staff should check the lids. She said the lids should be closed for sanitation purposes, rodent prevention and the smell of the trash. She said the employees should not be throwing the bags over the gate, they should be opening the gate and putting the trash in, closing the tops and reclosing the gates. The director of nursing (DON) was interviewed on 1/9/24 at 2:49 p.m. She said all staff were responsible for taking out the trash, usually the certified nurse aids (CNAs) were responsible for the unit trash and the housekeeping staff were also responsible for trash. She said whoever put the trash in the dumpster should close the lids. The lids should be closed when not in active use.
Jun 2023 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#1) of three residents reviewed for accidents out of t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#1) of three residents reviewed for accidents out of three sample residents received adequate supervision and services to prevent an accident/hazard. Resident #1, who had a diagnosis of multiple sclerosis (nerve damage resulting in weakness), type 2 diabetes mellitus, muscle weakness and history of falling was initially admitted to the facility on [DATE]. The facility failed to implement fall interventions and updating the care plan following a fall on 1/28/23. Due to the facility's failures, and the staff's failure to take proper and reasonable care after the first fall (1/28/23) when the resident was suffering from increased weakness due to the flu, resulted in the resident falling again on 1/30/23, while she was alone in the bathroom and found down on the bathroom floor for an unknown amount of time. It resulted in the resident sustaining injuries of lumbar (S1 endplate) fracture and a right hip (femur) fracture after falling requiring surgical repair of right hip on 2/4/23. These injuries resulted in a decrease in her functional ability and she required evaluation and treatment at the emergency department (ED) and was hospitalized from [DATE]-[DATE] (17 days). The facility failed to timely implement appropriate interventions and when the resident returned from the hospital on 2/15/23, the facility failed to provide and implement consistent two person transfer assistance after the fall with the femur fracture; according to record review, interviews and in the post fall intervention and care plan. Findings include: I. Facility policy and procedure The Fall Prevention policy and procedure, revised March 2023, was provided by the director of nursing (DON) on 6/15/23 at 4:35 p.m. It read in pertinent part, Purpose: To identify patients at risk of falls-initiate interventions to decrease risk of fall and thus reduce the risk of injury due to falls. All falls will be documented, reported and interventions will be put into place. II. Resident #1 A. Resident status Resident #1, age [AGE], was initially admitted on [DATE] and readmitted on [DATE]. According to the June 2023 computerized physician orders (CPO), diagnoses included fracture of right femur (hip), multiple sclerosis (MS), type 2 diabetes mellitus, muscle weakness and history of falling. The 3/2/23 significant change in status minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. She required total dependence assistance with two persons physical assistance for bed mobility, transfers and toilet use. She required total dependence with one person for bathing and personal hygiene and extensive assistance with one person for dressing. Locomotion on/off units required total dependence of one person. B. Resident interview Resident #1 was interviewed on 6/5/23 at 12:42 p.m. She said she had a second fall on 1/30/23 and had walked to the bathroom alone and she fell in the bathroom. Resident #1 said a certified nurse aide (CNA) found her on the floor in the bathroom wrapped around the toilet. Resident #1 said she did not know what happened but she thought she blacked out. Resident #1 said she had completed therapy services but did not walk anymore since the fall like she used to. Resident #1 was interviewed on 6/15/23 at 2:56 p.m. Resident #1 said the care staff usually have two persons to assist her with transfers since the fall although occasionally they have one person assistance with transfers when the staff gets busy. C. Record review Care plan: Review of the activities of daily living (ADL) care plan revealed the resident had self-care performance deficits related to limited mobility and incontinence with the last revision on 1/4/22. -There was no revision or update to the ADL care plan following the first fall on 1/28/23. The ADL care plan following the second fall on 1/30/23 revealed the following interventions, dated 3/6/23. Bathing/showering total assistance since fall with fracture; bed mobility total assistance since fall with fracture; toilet use total assistance since fall with fracture; transfers total assistance with mechanical lift since fall with fracture. -However, after the fall with a fracture, the facility did not consistently provide the resident with two person total assistance with transfers per the care plan. -The ADL care plan revealed it had not been developed to include two persons physical assistance consistently as indicated by the 3/2/23 MDS assessment the resident required total dependence assistance with two persons for transfers, bed mobility and toilet use. Review of the safety/mobility/falls care plan revealed the resident was at risk for falls related to deconditioning, gait/balance problems, incontinence, MS, history of falls, and muscle weakness, date initiated 9/27/2020, and revised on 3/27/23. -There was no revision or update to the safety/mobility/falls care plan following the first fall on 1/28/23. The safety/mobility/fall care plan following the second fall on 1/30/23 revealed the following interventions: Grab bars, two to increase mobility, date revised 4/27/23; Not using power operated vehicle at this time related to tolerance, enjoys sitting in her recliner chair in her room, date initiated 5/1/23; Needs assist at this time to eat, no swallowing issues, revised 3/27/23; Needs two staff assist for all transfers, uses hoyer (mechanical) lift, date initiated 3/27/23. -However, after the fall with a fracture the facility did not consistently provide the resident with two person total assistance with transfers per the care plan (see documentation below). -The resident discharged from hospital back to the facility on 2/15/23, however the ADL care plan was not updated until 3/6/23 (20 days later) and the fall/safety care plan was not updated until 3/27/23 (41 days later). Review of Resident #1's electronic medical record (EMR) revealed the following transfer task support provided for the past 30 days documentation revealed the following: 5/18/23 at 9:05 a.m. one person physical assistance was provided. 5/19/23 at 10:29 p.m. one person physical assistance was provided. 5/21/23 at 6:29 a.m. one person physical assistance was provided. 5/25/23 at 9:53 p.m. one person physical assistance was provided. 5/30/23 at 7:00 p.m. one person physical assistance was provided. 6/1/23 at 7:06 p.m. one person physical assistance was provided. 6/3/23 at 12:11 a.m. one person physical assistance was provided. 6/5/23 at 4:03 p.m. one person physical assistance was provided. 6/11/23 at 4:35 a.m. no set up or physical help from staff for transfer. -The fall/safety care plan revealed Resident #1 needed two person assistance and utilized a mechanical lift, the facility continued to provide one person assistance many times (over eight), placing Resident #1 at a continued risk of another fall. The quarterly morse fall scale, dated 1/12/23 revealed Resident #1 was a high risk for falling. Review of Resident #1's medical record (EMR) revealed the following progress notes documented in pertinent part: 1/28/23 at 6:21 p.m., Patient had an assisted fall this shift at 5:45 p.m. Writer was called to the resident's room where she was on the floor. Patient was found lying on her left lateral position. According to the assigned aide, the patient was sliding from the Sara lift (Sit to stand lift) and so she assisted her to the floor. Aide stated the patient did not hit her head on the floor. No new injuries, skin tears, or bruises noted at this time. Range of motion at resident's baseline. She denies any pain but scheduled Tylenol was administered. M.D. (medical doctor), family member, and supervisor notified. Vitals within normal limits (WNL). A new order for Flu swab was given by M.D. Specimen collected and waiting for pick up. 1/28/23 at 7:40 p.m., No visible injury from assisted fall. Resident reports soreness and some discomfort from increased use of the hoyer/Sara lift. Resident reports she is having 'more issues with my MS since I have this cold going on.' Encouraged to notify the nurse if pain becomes worse, verbalized understanding. 1/29/23 at 8:39 p.m., Flu results received and are positive, on call provider notified. Orders received for Tamiflu 75 mg (milligrams) per mouth, twice a day for five days. Start when available from the pharmacy. Encouraged use of surgical mask when in the hallway and discussed the importance of hand hygiene. 1/29/23 at 8:51 p.m., Infection note: positive cough, rhinitis, congestion, and myalgia. Has Mucinex ordered. Vital signs are stable, afebrile, no change in per mouth intake. No respiratory distress. Fluids encouraged in addition to frequent hand hygiene throughout the shift. Rapid COVID is negative. 1/30/23 at 10:52 a.m., Residents son was notified at 10:38 a.m. of fall and sending resident out. MD was made aware of the fall, and being sent out to the hospital. Neuro (neurological checks) started related to fall. Resident resting in bed with call light in reach, aware she is being sent out. Resident complaint of right hip pain. 1/30/23 at 11:55 a.m., Resident left via ambulance at 11:55 a.m. Ambulance taking her to hospital. 1/30/23 at 12:54 p.m., This RN (registered nurse) called by unit staff to resident's room around 10:00 a.m. and upon entrance to her bathroom noticed that resident was lying down on the floor on her right side of body legs flexed, head towards the wall and legs to the toilet. Resident stated that, 'I was transferring myself to the toilet and fell to the floor.' Resident assessed for pain and complained of pain 5/10 (with 10 being the worst pain on the scale) to right leg/hip, she stated that, 'that's my cramp.' Four staff members gently slid bed sheet under resident, pulled her out of the bathroom and then transferred to bed by using Hoyer. Residents bilateral upper extremities and left leg moves with no issue, PERRLA (pupils equal, round, reactive to light and accommodation), abrasion to top of head noted. Neurological assessment initiated right away, vital signs 96/46 (blood pressure), 98.2 (temperature), 87 (heart rate), 20 (respiration), O2 sat (oxygen saturation) is 70% on room air noted. Resident was tested positive for Flu-Lung sounds diminished throughout; Supplemental oxygen via nasal cannula administered 5 liters per minute. Pulse oximeter reading came up to 91%. Unit nurse administered as needed Tylenol for pain, resident rested in bed. Resident kept saying that, 'My muscle cramp to right leg.' Resident had anti-hypertensive medications in morning per unit nurse, blood pressure was in low reading. Stat X-Ray order obtained for right leg to rule out fracture, but technician will be in the building in four to eight hours window. Per MD ordered resident transferred to hospital for evaluation and treatment, accompanied with two EMT (emergency medical technicians) ambulance via stretcher around 11:50 a.m. All papers and notification made by unit manager and unit nurse. 1/30/23 at 5:47 p.m., This nurse called hospital for an update on resident at 5:30 p.m. ER (emergency room) nurse stated resident broke her hip, right intertrochanteric femur, that she is also septic (widespread infection causing organ failure and low blood pressure) and that her troponin level was 1600 (indicating a heart problem). This nurse notified DON and family. The hospitalist discharge summary revealed in pertinent part, admit date [DATE], discharge date [DATE]. Resident is a [AGE] year old female with a history of diabetes, hypertension, and poor mobility due to MS who presented with acute hip fracture and lumbar fracture after falling. She was diagnosed with the flu (1/29) one day prior to admission, but had symptoms of upper respiratory infection for seven days. She was weakened from the flu and getting up to the bathroom when she fell sustaining a right hip fracture and S1 endplate fracture. On presentation, also noted acute congestive heart failure with elevated troponin and BNP (B-type natriuretic peptide-gives information about how your heart is working). Cardiology and orthopedics were consulted. Hospital course: fracture of right hip and status post right hip osteosynthesis using intramedullary nailing (hip surgery) on 2/4/23. Cognitive evaluation score 15/30 so should involve her proxy on any major decisions. Osteoporotic compression fracture of vertebra with routine healing, acute to subacute endplate fracture. Cystitis present on admit, she completed antibiotic course. MS, used a motorized wheelchair but can walk short distances with her walker at baseline. She is markedly weaker now than baseline and needs skilled nursing level care. 2/15/23 at 6:08 p.m., admission summary: Resident arrived from hospital accompanied by EMT. Alert and oriented x3-4. Pain consisting throughout body due to scaly skin due to reaction to chlorhexidine, in addition to 18 staples to lateral right hip and eight to lateral upper thigh. Weight is 173.78 lbs (pounds), mucus membranes are dry and intact. Currently on one liter of oxygen. Head of bed is raised, pillow supporting right hip for comfort; as well as small pillow between legs. Resident presented with pain with confessing all throughout body. Oxycodone administered at time of leaving hospital with therapeutic effect reaching at time of arrival to facility. Diet remains to be regular with thin liquids, assistance needed with feeding. Medication able to be administered whole with fluids followed. Incontinent of bowel and bladder, as well as ability to use bedpan with urgency. Able to use call light appropriately. Staples cleaned and covered with abdominal pads due to observation needed. Yeast infection to upper groin and buttocks observed with redness, moist skin,and odor. As of this time zinc is applied until new orders are released to point click care (electronic medical record system). Resident currently laying comfortably in bed with positioned to left side to provide comfort. Monitoring will be for three days due to readmission. D. Facility's investigation of Resident #1's falls Fall #1 dated 1/28/23: The facility post fall investigation noted in pertinent part, Fall investigation: Fall 1/28/23 at 5:45 p.m. -Fall in room. Using a sit to stand lift (Sara lift) due to increased weakness due to illness (flu). Resident slipped out of the Sara lift, and was assisted to the floor. Interventions: Resolve infection (flu). Fall root cause analysis 1/28/23: Patient was in the bathroom prior to fall. Resident interview: 'I was coming out of the bathroom after using the toilet and was sliding, and the aide laid me on the floor.' What does the resident think might have prevented the incident? 'I'm ok, I did not hit my head.' Interdisciplinary team (IDT) recommendations: Resolve infections, Huddle with staff concerning resident status and PT (physical therapy)screen. -The root cause analysis: was blank and the suggestion to prevent further falls was blank. Fall #2 dated 1/30/23: The facility post fall investigation noted in pertinent part, Fall investigation: Fall 1/30/23 at 10:00 a.m. -Fall in the bathroom. Prior to the fall resident was in her wheelchair and ambulated from wheelchair to bathroom. Neuros were initiated. Fall root cause analysis: Where was resident prior to the incident -in her wheelchair. What were they doing: Ambulated from wheelchair to bathroom. What does the resident think might have prevented the incident? Resident did not say. Neuros initiated-Yes. When was the last time resident was toileted or used the bathroom? On her way to the bathroom. Resident did not call for assistance. Positive flu, pulse oxygen saturation at 78 percent. Root cause: Why-self ambulating to the bathroom. Positive flu and possible de-saturation. Summary: Resident fell, self ambulating has positive flu with symptoms. Did not use the call light. Based on root cause analysis: suggestions to prevent further falls: Frequent offers of toileting by staff. Therapy eval (evaluation) and tx (treatment) for safe transfer and for toileting self. Is the occurrence potentially reportable? -No. IDT recommendations: Send to ER for eval and treatment. E. Staff interviews The DON, licensed practical nurse (LPN) #1, MDS coordinator (MDS #1) were interviewed on 5/4/23 at 1:30 p.m. They said the first fall on 1/28/23 occurred in the resident's room when staff was using a sit to stand lift (Sara lift) with Resident #1 because she had increasing weakness due to her illness (flu). Resident #1 slipped out of the Sara lift and was assisted to the floor. They said the main intervention was to resolve the flu infection. There was a plan for a staff huddle to warn that the resident was weaker and a physical therapy screen but they did not occur since the first fall occurred on Saturday 1/28/23, a team huddle could not be done before the second fall on 1/30/23. They said they determined the fall was related to the resident being ill and weak and was not related to poor use of the Sara lift. They said the second fall occurred on 1/30/23 and the resident fell in the bathroom. They said the resident had ambulated from her wheelchair to the bathroom. They said administration had a fall meeting (a huddle) generally the next day after a fall but that did not occur after fall 1/28/23 and the resident was sent out to hospital after fall on 1/30/23. They said they would begin implementing a risk management review that was more of a comprehensive review in addition to the huddles. The nursing home administrator (NHA) and quality specialist (QS) were interviewed on 6/15/23 at 9:56 a.m. They said Resident #1 was assisted to the floor after fall on 1/28/23 and a new order for flu swab was given by the MD. They said Resident #1 reported having more issues with MS since she thought she had a cold. They said interventions included a RN assessment, received orders for mucinex, the MD notified, equipment check of lift and the nurse continued to monitor her condition. MDS #1 was interviewed on 6/15/23 at 11:13 a.m. She provided the assessment log/inventions care plan log (yellow paper) that was an initial care plan when a resident fall occurred. It read, event #3 date 1/28/23 it was blank with no interventions; event #4 date 1/30/23 'found laying on the floor in the bathroom. Intervention: Send to ER for eval and treatment; assess for therapy upon return.' MDS #1 said the ADLs were revised on the care plan for Resident #1 after the fall when she returned from the hospital to show that she was no longer independent. MDS #1 said the ADL care plan was revised 3/6/23 for total assistance of two persons for the mechanical lift (hoyer) since the fall with fracture. MDS #1 said the fall/safety care plan was updated 3/27/23 to two staff assists for all transfers and the resident used a hoyer lift. MDS #1 said Resident #1 was no longer walking/ambulating. MDS #1 said Resident #1 received physical/occupational therapy services after the fracture but discharged after reaching her maximum potential. The DON, MDS #1 and NHA were interviewed on 6/15/23 at 3:26 p.m. MDS #1 said the main intervention for Resident #1 after the fall with fracture was to provide two person assistance with transfers for overall well being, safety and fall prevention. MDS #1 said the CNAs documented the assistance provided in the task section of electronic medical record (EMR). MDS #1 looked at the task documentation for transfers and said the care staff were not consistently providing two person assistance for transfers (mechanical lift). MDS #1 said per the facility policy and residents' safety all transfers should be with two person assistance. CNA #1 was interviewed on 6/15/23 at 4:04 p.m. CNA #1 said she documented in the resident's EMR how much assistance a resident needed with care. CNA #1 said if a resident needed a mechanical lift for transfers she would never complete the transfer without two person assistance. CNA #2 was interviewed on 6/15/23 at 4:11 p.m. He said he documented in the resident's EMR how much help a resident needed, like one or two persons. CNA #2 said he used two people when using a mechanical lift. CNA #2 said two persons was safest for both the resident and the staff member.
Sept 2022 2 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and facility policy review, the facility failed to ensure residents were weighed weekly as o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and facility policy review, the facility failed to ensure residents were weighed weekly as ordered by the physician for three (Resident #36, Resident #47, and Resident #90) of three sampled residents reviewed for nutrition. The failed practice resulted in a delay in identifying and intervening to address a severe weight loss of 9.28% of Resident #90's total body weight over a period of three months and three weeks. Findings included: Review of an undated facility policy titled, Policy for Weighing Resident revealed, Individuals will be weighted [sic] upon admission or readmission to establish a baseline weight. They will then be weighted [sic] for the first 4 weeks after admission and at least monthly thereafter to help identify and document trends such as a gradual/subtle weight loss/gain. 1. Review of an admission Record revealed the facility admitted Resident #90 on 05/23/2022 with diagnoses including Alzheimer's disease and major depressive disorder. Review of a physician's order dated 05/23/2022 revealed Resident #90's weight and vital signs were to be checked weekly. Review of a quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #90 had moderately impaired cognitive skills for daily decision-making per a staff assessment of mental status and had short and long-term memory problems. The MDS indicated the resident required only set-up assistance with eating. The resident's weight was not rcorded on the MDS assessment. The MDS indicated the resident had not experienced a weight loss of 5% or more in the past month or 10% or more in the past six months. During an interview on 09/13/2022 at 10:02 AM, Resident #90 stated he/she had only been weighed once since being admitted to the facility. During an interview on 09/13/2022 at 10:10 AM, Certified Nursing Assistant (CNA) #1 stated Resident #90 was supposed to be weighed weekly. During an interview on 09/13/2022 at 10:15 AM, Licensed Practical Nurse (LPN) #1 revealed all residents were weighed on admission and then either weekly or monthly thereafter. LPN #1 stated Resident #90 was admitted on [DATE] and had an order for weekly weights. LPN #1 reviewed Resident #90's weight record and stated she only saw one weight, recorded on 05/23/2022. LPN #1 stated the concern with the weekly weight order not being followed was that if the resident had weight loss, it would not be identified, and the resident could have a bad outcome. According to LPN #1, if she had been given a list of residents who needed to be weighed, she would have done the weights herself or told the staff she needed the weights. She stated if staff on her shift were unable to obtain the weights, she would pass the information on to the next shift. Review of the Weight Summary in Resident #90's electronic medical record revealed the resident weighed 148.6 pounds on 05/23/2022. No further weights were documented until 09/13/2022 at 12:35 PM, at which time the resident weighed 134.8 pounds. This was a loss of 13.8 pounds, or 9.28% of the resident's total body weight over a period of three months and three weeks, which was considered a severe weight loss. Review of a Progress Note-Nutrition/Dietary Note, dated 09/13/2022 at 12:17 PM, revealed Resident #90 experienced a weight loss of 9.8% over a four-month period. The note indicated the resident's current weight was 134 pounds, and the body mass index (BMI) was 17.2, which is considered underweight for [his/her] height and age. The note indicated the resident received a regular diet and usually consumed greater then 75% of most meals over the past 20 days. The note also indicated the resident received Ensure Plus daily, with 100% acceptance. Per the note, staff reported the resident had always eaten well and usually accepted the Ensure. The note indicated the resident reported he/she got plenty to eat and enjoyed the Ensure. The note indicated the resident stated he/she would accept 2 Cal HN (a higher calorie nutritional supplement). According to the note, staff reported that when they had discussed with the resident's family member, he/she stated weight loss was expected due to the diagnosis of Alzheimer's disease. The note indicated an order would be added for the resident to receive 2 Cal HN daily and to continue the Ensure Plus. During an interview on 09/13/2022 at 1:46 PM, the Dietary Manager (DM) revealed she ran a weight report weekly and looked at the report to see if there was any weight loss and/or gain. Per the DM, if there were any missing weights, she would notify the nurse that the resident needed to be weighed, but this practice had failed for Resident #90. The DM stated she had now realized Resident #90 had not been weighed since admission to the facility. The DM stated she reminded the staff if there were missing weights but realized she had not followed through to make sure all the weights were completed, and this could have a negative outcome. The DM stated she realized that if the staff would have weighed the resident, Resident #90's weight loss would have been identified, and staff could have offered the resident more portions, higher calories, or more snacks. During an interview on 09/13/2022 at 12:40 PM, the Dietary Consultant (DC) stated he was unaware that Resident #90 had not been weighed weekly. Per the DC, the facility failed to monitor the resident's weight. The DC explained the nursing staff were given a list of residents with missing weights, but he failed to follow up to make sure the staff completed the task. The DC indicated that he, the DM, and the staff had failed to discuss the resident's weights because if the weights had been discussed, Resident #90's weight loss would have been identified and the staff could have provided interventions. On 09/13/2022 at 5:30 PM, a telephone interview was attempted with the Certified Registered Nurse Practitioner (CRNP) and left a voicemail requesting a return call. On 09/13/2022 at 6:35 PM, the return call from the CRNP was received. The CRNP stated, per her company's policy, she was not allowed to be interviewed and suggested the notes she had documented in the resident's electronic medical record should be reviewed instead. During an interview on 09/14/2022 at 9:56 AM, the Director of Nursing (DON) acknowledged that Resident #90 was supposed to be weighed weekly. The DON explained that obtaining weekly weights for Resident #90 had been overlooked, and the staff had failed to obtain the weekly weights as ordered. During an interview on 09/14/2022 at 10:20 AM, the MDS Nurse stated the weekly weights for Resident #90 were overlooked because the resident resided on a hall that was typically for residents receiving hospice services. During an interview on 09/14/2022 at 10:53 AM, the Administrator stated the staff recognized that the weekly weights for Resident #90 were not obtained as ordered. The Administrator stated she expected the DM to monitor and notify her and the nurse if the weights were not being done. Per the Administrator, if the weights were not completed, the resident's care and well-being could be affected. 2. Review of an admission Record revealed the facility admitted Resident #47 on 05/23/2022 with diagnoses including malignant neoplasm of an unspecified part of the bronchus or lung (lung cancer), dementia, depression, and irritable bowel syndrome. Review of a significant change MDS dated [DATE] revealed Resident #47 had a Brief Interview for Mental Status (BIMS) score of 13, indicating the resident was cognitively intact. The MDS indicated the resident required only set-up assistance with eating, weighed 131 pounds, and had no weight loss or gain of 5% or more in the past month or 10% or more in the past six months. Review of physician's orders dated 05/23/2022 and 09/02/2022 revealed the resident was to be weighed weekly. Review of the Weight Summary in Resident #47's electronic medical record revealed the resident was weighed on 05/25/2022, 07/21/2022, 09/02/2022 and 09/09/2022. According to the summary, the resident's weight had increased from 123.5 pounds to 133.2 pounds (7.28% increase) over a period of three months and two weeks. 3. Review of an admission Record revealed the facility admitted Resident #36 on 07/08/2022 with diagnoses including hypertensive heart disease, type 2 diabetes mellitus, and gastroesophageal reflux disease. Review of an admission MDS dated [DATE], revealed Resident #36 had a BIMS score of 15, indicating the resident was cognitively intact. Per the MDS, the resident required only set-up assistance with eating, weighed 165 pounds, and had no weight loss or gain of 5% or more in the past month or 10% or more in the last six months. Review of a physician's order dated 07/08/2022 revealed Resident #36 was to be weighed weekly. Review of the Weight Summary in Resident #36's electronic medical record revealed the resident was weighed on 07/12/2022 and 08/31/2022. The summary indicated the resident's weight increased from 164.6 pounds to 165.4 pounds in a seven-week period. During an interview on 09/13/2022 at 10:15 AM, LPN #1 confirmed Resident #36 and Resident #47 were admitted to the facility with orders for weekly weights. During an interview on 09/13/2022 at 12:40 PM, the Dietary Consultant (DC) stated he was unaware Resident #36 and Resident #47 had not been weighed weekly. Per the DC, the facility failed to monitor the residents' weights. The DC explained the nursing staff were given a list of residents with missing weights, but he failed to follow up to make sure the staff had completed the task. During an interview on 09/14/2022 at 9:56 AM, the Director of Nursing (DON) stated Resident #36 and Resident #47 were supposed to be weighed weekly. The DON explained that obtaining weekly weights for Resident #36 and Resident #47 was overlooked, and the staff failed to obtain weekly weights on these residents as ordered. During an interview on 09/14/2022 at 10:20 AM, the MDS Nurse stated the weekly weights for Resident #36 and Resident #47 were overlooked, because these residents resided on a hall that was typically used for residents receiving hospice services. During an interview on 09/14/2022 at 10:53 AM, the Administrator stated the staff recognized the weekly weights for Resident #36 and Resident #47 were not obtained as ordered. The Administrator stated she expected the DM to monitor and notify her and the nurse if the weights were not being done. Per the Administrator, if the weights were not completed, the residents' care and well-being could be affected.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observations, interviews, record review, and facility policy review, the facility failed to ensure physician-ordered medications were available for administration for 1 (Resident #87) of 4 sa...

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Based on observations, interviews, record review, and facility policy review, the facility failed to ensure physician-ordered medications were available for administration for 1 (Resident #87) of 4 sampled residents reviewed for medication administration. Findings included: Review of an undated facility policy titled, Medication Not Available revealed, Staff shall administer all medication and treatment orders as prescribed. When medication is not available for a scheduled time pass, staff shall take the necessary steps to obtain the medication and notify the Executive Director and nurse, as required. Policy Interpretation and Implementation 1. Call the pharmacy to verify the order was received. 2. Notify the RN (registered nurse) supervisor. 3. If there is a delay in the delivery notify the provider. Let the provider know what medications are available in the pyxis (medication management system) if appropriate. Ask the provider for a hold order if an alternative medication is not ordered. Review of an admission Record revealed the facility admitted Resident #87 on 08/19/2022 with diagnoses including chronic pain and lymphedema (a condition caused by blockage of the lymphatic system which results in swelling or the leg or arm). Review of physician's orders dated 08/20/2022 revealed the resident was to receive medications daily, including a potassium chloride 10 milliequivalent (mEq) extended release (ER) tablet and a prednisone 5 milligram (mg) tablet. Observation of a medication administration pass on 09/13/2022 at 8:55 AM revealed Licensed Practical Nurse (LPN) #2 preparing medications for Resident #87. The resident's prednisone and potassium chloride tablets were not available on the medication cart. During an interview on 09/13/2022 at 2:40 PM, LPN #2 stated Resident #87's medications (prednisone and potassium chloride) were not available on the medication cart to administer to the resident. According to LPN #2, the medications had not come in from the pharmacy. LPN #2 explained when a medication was not available, the medication needed to be ordered and for the pharmacy to be called to find out when the medication would be available. LPN #2 stated she did not need to contact the physician, but she did need to call the pharmacy. During an interview on 09/13/2022 at 3:25 PM, LPN #1 stated when a medication was unavailable, she would contact the pharmacy and notify the physician to let the physician know the medication was unavailable and obtain an order to hold the medication. LPN #1 stated if the medication was an antibiotic or narcotic medication, she would check the pyxis to see if the medication could be pulled from there. During an interview on 09/14/2022 at 8:15 AM, LPN #3 stated if a medication was unavailable, she would check the emergency kit in the nursing office. Per LPN #3, the emergency kit contained extra medications. LPN #3 stated if the medication was not in the emergency kit, she would call the pharmacy to have the pharmacy send the medication immediately. LPN #3 explained if this was not possible, she would call the physician to inquire what the physician wanted to do about the unavailable medication. During an interview on 09/14/2022 at 8:33 AM, the Director of Nursing (DON) stated when a medication was not available to administer to a resident, the nurse should call the pharmacy immediately and determine the whereabouts of the medication and contact the physician to either let the physician know the status of the medication and/or ask for any orders. The DON stated that a StatSafe (an emergency medication kit) had been installed in May 2022 in the nursing office and nurses could either directly access the StatSafe or have a supervisor access the system to retrieve any needed medications. The DON stated not all nurses had been trained or provided access to the system, but all nursing staff had been instructed to make their supervisors aware of any missing/unavailable medications. The DON stated it was her expectation for nursing to administer medications as ordered. During an interview on 09/14/2022 at 8:54 AM, the Administrator stated the facility's process was for the nursing staff to notify the registered nurse supervisor, follow up with the pharmacy, look in the StatSafe, notate the medication on the 24-hour report, and call the physician and the resident's family when a medication was not available for administration.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 2 harm violation(s). Review inspection reports carefully.
  • • 22 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $20,455 in fines. Higher than 94% of Colorado facilities, suggesting repeated compliance issues.
  • • Grade F (26/100). Below average facility with significant concerns.
Bottom line: Trust Score of 26/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Holly Heights Care And Rehabilitation's CMS Rating?

CMS assigns HOLLY HEIGHTS CARE AND REHABILITATION an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Colorado, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Holly Heights Care And Rehabilitation Staffed?

CMS rates HOLLY HEIGHTS CARE AND REHABILITATION's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes.

What Have Inspectors Found at Holly Heights Care And Rehabilitation?

State health inspectors documented 22 deficiencies at HOLLY HEIGHTS CARE AND REHABILITATION during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, and 19 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Holly Heights Care And Rehabilitation?

HOLLY HEIGHTS CARE AND REHABILITATION is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE ENSIGN GROUP, a chain that manages multiple nursing homes. With 133 certified beds and approximately 96 residents (about 72% occupancy), it is a mid-sized facility located in DENVER, Colorado.

How Does Holly Heights Care And Rehabilitation Compare to Other Colorado Nursing Homes?

Compared to the 100 nursing homes in Colorado, HOLLY HEIGHTS CARE AND REHABILITATION's overall rating (2 stars) is below the state average of 3.1 and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Holly Heights Care And Rehabilitation?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Holly Heights Care And Rehabilitation Safe?

Based on CMS inspection data, HOLLY HEIGHTS CARE AND REHABILITATION has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Colorado. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Holly Heights Care And Rehabilitation Stick Around?

HOLLY HEIGHTS CARE AND REHABILITATION has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Holly Heights Care And Rehabilitation Ever Fined?

HOLLY HEIGHTS CARE AND REHABILITATION has been fined $20,455 across 2 penalty actions. This is below the Colorado average of $33,283. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Holly Heights Care And Rehabilitation on Any Federal Watch List?

HOLLY HEIGHTS CARE AND REHABILITATION is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.