COMPLETE CARE AT MIDDLEBURY
Over 2 years since last inspection. Current conditions may differ from available data.
Complete Care at Middlebury has a Trust Grade of B+, indicating it is above average and recommended for families considering options. It ranks #9 out of 192 facilities in Connecticut, placing it in the top half, and is the top choice among 22 facilities in Naugatuck Valley County. However, the facility's trend is concerning as it has worsened from 3 issues in 2021 to 10 in 2023. Staffing is a weakness, with a rating of 2 out of 5 stars and a turnover rate of 54%, which is higher than the state average, suggesting instability in staff. On a positive note, there have been no fines reported, and the facility benefits from more RN coverage than 81% of facilities in Connecticut, which is crucial for catching potential issues. Specific inspector findings reveal some serious concerns, such as a resident sustaining a fall due to inadequate interventions, and failures in monitoring necessary health metrics for another resident. Additionally, the facility did not properly maintain its infection control policies, which could pose risks to residents. Overall, while there are notable strengths, families should weigh these against the identified weaknesses and recent trend in issues.
- Trust Score
- B+
- In Connecticut
- #9/192
- Safety Record
- Moderate
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 54% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Connecticut facilities.
- Skilled Nurses ✓ Good
- Each resident gets 50 minutes of Registered Nurse (RN) attention daily — more than average for Connecticut. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 16 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
5-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Near Connecticut avg (46%)
Higher turnover may affect care consistency
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 16 deficiencies on record
Sept 2023
10 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, observations, facility policy review, and interviews for two sampled residents (Resident #12 an...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, facility policy review, and staff interviews for one sampled resident (Resident # 48) reviewed ...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
Based on review of facility documentation, facility policy, and interview, the facility failed to provide a system of records as well as receipt and disposition reconciliation for controlled medicatio...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, review of facility policy, and staff interviews for one of five sampled residents (Resident #33...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, review of facility policy, and interview, the facility failed to store refrigerated medications appropriately. The findings include:
Observation on 9/20/23 at 2:20 PM identified...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical records, facility policy, facility documentation, and interview during a review of resident immu...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, and interviews for one of five sampled resident (Resident #33) reviewed for unnecessary meds, t...
Read full inspector narrative →
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
Based on review of facility documentation, review of facility policy, and interview, the facility failed to review the infection prevention control program policies and procedures at least annually, a...
Read full inspector narrative →
MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0730
(Tag F0730)
Minor procedural issue · This affected multiple residents
Based on facility documentation review and staff interviews for one of three nurse aides (NA #3), the facility failed to complete an annual performance evaluation. The findings include:
Review of NA #...
Read full inspector narrative →
MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0838
(Tag F0838)
Minor procedural issue · This affected multiple residents
Based on facility documentation review and staff interviews, the facility failed to ensure the facility assessment was reviewed and updated annually. The findings include:
Review of the facility asses...
Read full inspector narrative →
Sept 2021
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, review of facility documentation and interview, the facility failed to ensure that resident room walls we...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, review of facility documentation, review of facility policy and interviews for 1 sampled...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observations, review of facility documentation and interviews, the facility failed to follow infection control standards for donning and doffing face masks. The findings include:
Observation ...
Read full inspector narrative →
May 2019
3 deficiencies
1 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residen...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, review of the clinical record, facility documentation, interviews and review of facility policy for 2 of 2...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0825
(Tag F0825)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residen...
Read full inspector narrative →
Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (80/100). Above average facility, better than most options in Connecticut.
- • No fines on record. Clean compliance history, better than most Connecticut facilities.
- • 16 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
About This Facility
What is Complete Care At Middlebury's CMS Rating?
CMS assigns COMPLETE CARE AT MIDDLEBURY an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Connecticut, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Complete Care At Middlebury Staffed?
CMS rates COMPLETE CARE AT MIDDLEBURY's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 54%, compared to the Connecticut average of 46%. RN turnover specifically is 62%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Complete Care At Middlebury?
State health inspectors documented 16 deficiencies at COMPLETE CARE AT MIDDLEBURY during 2019 to 2023. These included: 1 that caused actual resident harm, 13 with potential for harm, and 2 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Complete Care At Middlebury?
COMPLETE CARE AT MIDDLEBURY is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by COMPLETE CARE, a chain that manages multiple nursing homes. With 58 certified beds and approximately 55 residents (about 95% occupancy), it is a smaller facility located in MIDDLEBURY, Connecticut.
How Does Complete Care At Middlebury Compare to Other Connecticut Nursing Homes?
Compared to the 100 nursing homes in Connecticut, COMPLETE CARE AT MIDDLEBURY's overall rating (5 stars) is above the state average of 3.1, staff turnover (54%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Complete Care At Middlebury?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is Complete Care At Middlebury Safe?
Based on CMS inspection data, COMPLETE CARE AT MIDDLEBURY has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Connecticut. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Complete Care At Middlebury Stick Around?
COMPLETE CARE AT MIDDLEBURY has a staff turnover rate of 54%, which is 8 percentage points above the Connecticut average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Complete Care At Middlebury Ever Fined?
COMPLETE CARE AT MIDDLEBURY has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Complete Care At Middlebury on Any Federal Watch List?
COMPLETE CARE AT MIDDLEBURY is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.