MILFORD HEALTH CARE CENTER INC
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Milford Health Care Center Inc has a Trust Grade of B+, which means it is above average and generally recommended for families considering care options. It ranks #29 out of 192 facilities in Connecticut, placing it in the top half, and #4 out of 23 in its county, indicating only a few local options are better. However, the facility is experiencing a worsening trend, with issues increasing from 4 in 2022 to 8 in 2024. Staffing is a concern, with a rating of 2 out of 5 stars and less RN coverage than 89% of Connecticut facilities, although staff turnover is relatively low at 32%, which is better than the state average. While the center has no fines on record and excels in overall health inspections and quality measures, there are specific incidents of concern, such as a failure to maintain proper fingernail hygiene for a resident needing assistance and issues with food labeling in the dietary department. These weaknesses suggest there are areas requiring attention despite the facility’s strengths.
- Trust Score
- B+
- In Connecticut
- #29/192
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 32% turnover. Near Connecticut's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Connecticut facilities.
- Skilled Nurses ⚠ Watch
- Each resident gets only 27 minutes of Registered Nurse (RN) attention daily — below average for Connecticut. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ⚠ Watch
- 15 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
5-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (32%)
16 points below Connecticut average of 48%
Facility shows strength in quality measures, fire safety.
The Bad
14pts below Connecticut avg (46%)
Typical for the industry
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 15 deficiencies on record
Oct 2024
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residen...
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Jun 2024
7 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility policy, and interviews for 1 of 4 residents (Resident #89) reviewed for nutriti...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and review of the clinical record for 1 of 5 residents reviewed for unnecessary medications, the facility fa...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility policy, and interviews for 1 of 3 residents (Resident #52) reviewed for Activit...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the tour of the Dietary Department, staff interview, facility documentation and facility policy, the facility failed to...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0646
(Tag F0646)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, review of the clinical record, and facility policy, for 2 of 7 residents (Resident #3 and Resident #26) rev...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0730
(Tag F0730)
Minor procedural issue · This affected multiple residents
Based on staff interview and review of 1 of 2 Nurse Aide (NA #3) personnel files, the facility failed to complete a yearly performance review. The findings include:
NA #3's date of hire was 1/20/23.
...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Pharmacy Services
(Tag F0755)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, review of facility documentation, review of facility policy, and interviews during a review of the facilit...
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Jan 2022
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0660
(Tag F0660)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, review of the clinical record, review of facility documentation, review of facility policy, and interviews...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
Basedonreviewoftheclinicalrecord reviewoffacilitydocumentation reviewoffacilitypolicyandinterviewsforoneoftwosampledresidents(Resident#44) reviewedforactivitiesofdailyliving thefacilityfailedtoprovide...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, review of the clinical record, review of facility documentation, review of facility policy, and interviews...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0638
(Tag F0638)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, review facility documentation, review of facility policy, and interviews for one sampled...
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Jul 2019
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy and staff interview for 1 resident (Resident #10...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 resident...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (85/100). Above average facility, better than most options in Connecticut.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Connecticut facilities.
- • 32% turnover. Below Connecticut's 48% average. Good staff retention means consistent care.
- • 15 deficiencies on record. Higher than average. Multiple issues found across inspections.
About This Facility
What is Milford Health Inc's CMS Rating?
CMS assigns MILFORD HEALTH CARE CENTER INC an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Connecticut, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Milford Health Inc Staffed?
CMS rates MILFORD HEALTH CARE CENTER INC's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 32%, compared to the Connecticut average of 46%. This relatively stable workforce can support continuity of care. RN turnover specifically is 56%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Milford Health Inc?
State health inspectors documented 15 deficiencies at MILFORD HEALTH CARE CENTER INC during 2019 to 2024. These included: 11 with potential for harm and 4 minor or isolated issues.
Who Owns and Operates Milford Health Inc?
MILFORD HEALTH CARE CENTER INC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by NATIONAL HEALTH CARE ASSOCIATES, a chain that manages multiple nursing homes. With 120 certified beds and approximately 115 residents (about 96% occupancy), it is a mid-sized facility located in MILFORD, Connecticut.
How Does Milford Health Inc Compare to Other Connecticut Nursing Homes?
Compared to the 100 nursing homes in Connecticut, MILFORD HEALTH CARE CENTER INC's overall rating (5 stars) is above the state average of 3.1, staff turnover (32%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Milford Health Inc?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is Milford Health Inc Safe?
Based on CMS inspection data, MILFORD HEALTH CARE CENTER INC has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Connecticut. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Milford Health Inc Stick Around?
MILFORD HEALTH CARE CENTER INC has a staff turnover rate of 32%, which is about average for Connecticut nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Milford Health Inc Ever Fined?
MILFORD HEALTH CARE CENTER INC has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Milford Health Inc on Any Federal Watch List?
MILFORD HEALTH CARE CENTER INC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.