COMPLETE CARE AT SILVER LAKE LLC
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Complete Care at Silver Lake LLC in Dover, Delaware, has a Trust Grade of C, indicating it is average compared to other facilities. It ranks #16 out of 43 in the state, placing it in the top half, and #3 out of 7 in Kent County, with only two local options being better. However, the facility is worsening, with issues increasing from 7 in 2024 to 12 in 2025. Staffing is considered a strength, rated 4 out of 5 stars, with a turnover rate of 36%, which is below the state average. While the facility has some positive aspects, such as good staffing and quality measures, it has concerning incidents, including a resident suffering femur fractures due to inadequate assistance during repositioning and another sustaining second-degree burns from hot water. Overall, families should weigh these strengths and weaknesses when considering this nursing home.
- Trust Score
- C
- In Delaware
- #16/43
- Safety Record
- High Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 36% turnover. Near Delaware's 48% average. Typical for the industry.
- Penalties ✓ Good
- $57,311 in fines. Lower than most Delaware facilities. Relatively clean record.
- Skilled Nurses ✓ Good
- Each resident gets 57 minutes of Registered Nurse (RN) attention daily — more than average for Delaware. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 30 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
5-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (36%)
12 points below Delaware average of 48%
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
10pts below Delaware avg (46%)
Typical for the industry
Above median ($33,413)
Moderate penalties - review what triggered them
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 30 deficiencies on record
Jan 2025
12 deficiencies
1 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, the facility failed to provide supervision to preven...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0552
(Tag F0552)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, the facility failed to ensure one of one resident (R...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and policy review, the facility failed to ensure two residents (Resident (R) 24 ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and facility policy review, the facility failed to report an allegation of abuse within two h...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Transfer Notice
(Tag F0623)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to provide written notification of a hospital...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0625
(Tag F0625)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to provide written notification of the bed ho...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0660
(Tag F0660)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to develop and implement an effective dischar...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0742
(Tag F0742)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and policy review, the facility failed to provide medically related social servi...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and facility policy review, the facility failed to serve food that was palatable and at the app...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to 1.) complete wound care in a manner to prevent cross ...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation, interviews, and facility policy review, the facility failed to ensure cold storage units contained interior temperature gauges, kitchen floors and walls were kept clean and in go...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Antibiotic Stewardship
(Tag F0881)
Could have caused harm · This affected most or all residents
Based on interview, record review, and facility policy review, the facility failed to ensure the Antibiotic Stewardship Program was consistently implemented. The facility failed to document criteria f...
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Feb 2024
7 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
PASARR Coordination
(Tag F0644)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that for one (R77) out of two residents reviewed for PASARR, the facility failed to ensure that a referral for a PASARR screening was completed....
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that for two (R66 and R269) out of twenty-four (24) residents reviewed for care plans, the facility failed to develop and implement a comprehens...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, it was determined that for two (R39 and R62) out of four residents reviewed for range of motion and mobility, the facility failed to provide appropri...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Dental Services
(Tag F0791)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, it was determined that for one (R77) out of three sampled residents for dental services, the facility failed to assist the resident in obtaining rout...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, it was determined that for two (R61 and R306) out of twenty-five residents clinical record...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected multiple residents
Based on record review and interview, it was determined that for six (6) out of twenty-four (24) residents reviewed, the facility failed to have input from all required interdisciplinary team members ...
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MINOR
(C)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Minor Issue - procedural, no safety impact
Drug Regimen Review
(Tag F0756)
Minor procedural issue · This affected most or all residents
Based on record review and interview, it was determined that the facility failed to develop policies and procedures for the monthly MRR (Medication Regimen Reviews) that included time frames for diffe...
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Dec 2022
11 deficiencies
1 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Quality of Care
(Tag F0684)
A resident was harmed · This affected 1 resident
Based on interview, record review, and review of other documentaion as indicated, it was determined that for one (R211) out of one resident sampled for hospitalization, the facility failed to complete...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0637
(Tag F0637)
Could have caused harm · This affected 1 resident
Based on record review and interview, it was determined that for one (R260) out of twenty-eight residents reviewed for comprehensive MDS (minimum data set) assessment, the facility failed to complete ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
Based on record review and interview, It was determined that for one (R26) out of twenty-eight residents reviewed for care plan conferences, the facility lacked evidence that the required members of t...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected 1 resident
Based on observation, interviews, and record review, it was determined that for one (R39) out of two residents sampled for ROM (Range of Motion), the facility failed to ensure appropriate treatment to...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Tube Feeding
(Tag F0693)
Could have caused harm · This affected 1 resident
Based on observation and interview, it was determined that for one (R61) out of one resident reviewed for medication administration through a feeding tube, the facility failed to correctly verify feed...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Deficiency Text Not Available
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
2. 12/9/22 11:58 AM - During a medication storage review of Station Two, an undated and opened insulin pen was observed on the top drawer medication cart.
12/9/22 11:59 AM - Findings were discussed an...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Menu Adequacy
(Tag F0803)
Could have caused harm · This affected 1 resident
Based on observation and interview, it was determined that the facility failed to ensure that residents received the selected food from the menu for one (R40) out two sampled residents for food invest...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0943
(Tag F0943)
Could have caused harm · This affected 1 resident
Based on review of facility documentation and the facility's policy, it was determined that for one (E17) out of 13 sampled staff members, the facility failed to ensure that the required training on a...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined that the facility failed to prevent the occurrence of mold in high moistur...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Room Equipment
(Tag F0908)
Could have caused harm · This affected multiple residents
Based on observation and interview, it was determined that the facility failed to maintain essential kitchen equipment in safe operating condition. Findings include:
- 12/2/22 - 11:32 AM - During a to...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • 36% turnover. Below Delaware's 48% average. Good staff retention means consistent care.
- • Multiple safety concerns identified: 2 harm violation(s), $57,311 in fines. Review inspection reports carefully.
- • 30 deficiencies on record, including 2 serious (caused harm) violations. Ask about corrective actions taken.
- • $57,311 in fines. Extremely high, among the most fined facilities in Delaware. Major compliance failures.
- • Grade C (50/100). Below average facility with significant concerns.
About This Facility
What is Complete Care At Silver Lake Llc's CMS Rating?
CMS assigns COMPLETE CARE AT SILVER LAKE LLC an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Delaware, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Complete Care At Silver Lake Llc Staffed?
CMS rates COMPLETE CARE AT SILVER LAKE LLC's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 36%, compared to the Delaware average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Complete Care At Silver Lake Llc?
State health inspectors documented 30 deficiencies at COMPLETE CARE AT SILVER LAKE LLC during 2022 to 2025. These included: 2 that caused actual resident harm, 27 with potential for harm, and 1 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Complete Care At Silver Lake Llc?
COMPLETE CARE AT SILVER LAKE LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by COMPLETE CARE, a chain that manages multiple nursing homes. With 120 certified beds and approximately 114 residents (about 95% occupancy), it is a mid-sized facility located in DOVER, Delaware.
How Does Complete Care At Silver Lake Llc Compare to Other Delaware Nursing Homes?
Compared to the 100 nursing homes in Delaware, COMPLETE CARE AT SILVER LAKE LLC's overall rating (4 stars) is above the state average of 3.3, staff turnover (36%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Complete Care At Silver Lake Llc?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Complete Care At Silver Lake Llc Safe?
Based on CMS inspection data, COMPLETE CARE AT SILVER LAKE LLC has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Delaware. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Complete Care At Silver Lake Llc Stick Around?
COMPLETE CARE AT SILVER LAKE LLC has a staff turnover rate of 36%, which is about average for Delaware nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Complete Care At Silver Lake Llc Ever Fined?
COMPLETE CARE AT SILVER LAKE LLC has been fined $57,311 across 2 penalty actions. This is above the Delaware average of $33,652. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.
Is Complete Care At Silver Lake Llc on Any Federal Watch List?
COMPLETE CARE AT SILVER LAKE LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.