HARBORVIEW HEALTH CENTER WEST ALTAMONTE

1099 WEST TOWN PARKWAY, ALTAMONTE SPRINGS, FL 32714 (407) 865-8000
For profit - Limited Liability company 116 Beds BENJAMIN LANDA Data: November 2025
Trust Grade
30/100
#502 of 690 in FL
Last Inspection: October 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Harborview Health Center in Altamonte Springs has received a Trust Grade of F, indicating poor performance with significant concerns. It ranks #502 out of 690 facilities in Florida, placing it in the bottom half of the state, and #6 out of 10 in Seminole County, suggesting there are only a few local options that are better. The facility is worsening, with the number of issues identified increasing from 4 in 2023 to 10 in 2024. Staffing is rated average with a turnover rate of 41%, slightly below the state average, which indicates some staff stability. However, there are serious concerns, including incidents where a resident had an undated treatment bandage that was saturated with blood, and another resident suffered second-degree burns due to improper food heating practices, highlighting significant risks in care. Overall, while there are some strengths in staffing stability, the facility's serious issues and low trust grade raise significant concerns for potential residents and their families.

Trust Score
F
30/100
In Florida
#502/690
Bottom 28%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
4 → 10 violations
Staff Stability
○ Average
41% turnover. Near Florida's 48% average. Typical for the industry.
Penalties
○ Average
$52,603 in fines. Higher than 69% of Florida facilities. Some compliance issues.
Skilled Nurses
○ Average
Each resident gets 40 minutes of Registered Nurse (RN) attention daily — about average for Florida. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
17 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2023: 4 issues
2024: 10 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (41%)

    7 points below Florida average of 48%

Facility shows strength in fire safety.

The Bad

2-Star Overall Rating

Below Florida average (3.2)

Below average - review inspection findings carefully

Staff Turnover: 41%

Near Florida avg (46%)

Typical for the industry

Federal Fines: $52,603

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: BENJAMIN LANDA

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 17 deficiencies on record

3 actual harm
Oct 2024 9 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On 10/17/24 at 3:25 PM, an undated treatment bandage was observed on the right forearm near the elbow of resident #84. The re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On 10/17/24 at 3:25 PM, an undated treatment bandage was observed on the right forearm near the elbow of resident #84. The resident stated someone put the bandage on a couple of days ago after an injury. Review of resident #84's Progress Notes, the record of weekly skin checks indicated on 10/07/24, the resident had a skin tear to right elbow. On 10/12/24, the resident had a skin tear to right elbow and treatment was in progress, and on 10/16/24, the weekly skin check also indicated the resident had a skin tear to right arm. On 10/17/24 at 3:27 PM, Registered Nurse (RN) I verified there was an undated bandage on right upper arm near the elbow of resident #84. RN I removed the bandage and noted there to be a gauze dressing under the bandage which was saturated with blood. She confirmed this finding and stated she would change the dressing. RN I then checked the computer record for a physician's treatment order and found there was not one. She stated she needed a physician's order for treatment so she would reach out to the physician for one. The G and R Unit Manager also present verified there was not a physician order for this treatment. She confirmed all treatment needed a physician's order to be provided. The facility's policy entitled Wound Treatment Management dated 3/01/22 and revised 3/01/24, revealed the facility was to provide evidence-based treatments in accordance with current standards of practice and physician orders. This would include dating a bandage when it was placed along with the method used to clean the wound, the type of dressing, and the frequency the dressing was to be changed. Based on observation, interview, and record review, the facility failed to provide immediate and thorough nursing assessment and treatment services related to burns for 1 of 2 residents, (#27), and failed to obtain an order for treatment and date a treatment dressing for 1 of 2 residents reviewed for pressure wounds, (#84), of a total sample of 37 residents. The facility's failure to ensure a complete and timely assessment including accurate identification of burns resulted in actual harm. Resident #27 was transferred to a higher level of care initially for treatment and was transferred again to another hospital with a specialized burn unit. Resident #27 was admitted to the stepdown trauma unit with second degree burns to her left arm, left hand, abdomen and left thigh. She remained there for 5 days. Findings: Cross reference F689 and F813 1. Resident #27 was admitted to the facility on [DATE] with diagnoses to include left sided hemiplegia and hemiparesis, type 2 diabetes mellitus with diabetic neuropathy (nerve damage caused by diabetes), and contracture of the left hand. Hemiplegia and hemiparesis are similar in that they describe effects to one side to your body.hemiplegia refers to one sided paralysis while hemiparesis refers to one sided weakness, (retrieved from www.my.clevelandclinc.org on 10/21/24). The resident's quarterly Minimum Data Set (MDS) assessment, with Assessment Reference Date (ARD) of 8/21/24, revealed the resident was cognitively intact with a Brief Interview of Mental Status of 14/15. The record revealed the resident had left sided weakness and paralysis due to a stroke. Her left hand was contracted. The MDS indicated she was a set up assistance for eating and could feed herself. Review of Order Summary Report revealed an order dated 10/02/24 for triple antibiotic cream to be applied to a skin tear to left hand. Review of the Weekly Skin Check Sheet dated 10/02/24 revealed the sheet was incomplete/blank except for the date and the nurse's signature. Review of a Nurse's Progress Note dated 10/02/24 at 7:33 PM, by Licensed Practical Nurse (LPN) J revealed, the Certified Nursing Assistant (CNA) notified him that resident #27 burned herself with a noodle soup that she was eating. He documented that, Upon assessment resident have a skin tear on left hand. No complaint of pain /discomfort. Physician notified as well her daughter. There was no further documentation from LPN J or other nurses regarding the assessment/reassessment or treatment for resident #27 in the medical record. On 10/15/24 at 3:45 PM, the Administrator provided an overview of the investigation. She said on 10/02/24 at about 5:30 PM resident #27 had a cup of noodle soup that you add water to and cook in the microwave. Resident #27 asked CNA K to heat it for her and the CNA took it to the unit kitchen and cooked it in the microwave. The Administrator explained the food should have been heated in the kitchen. She stated CNA K told the Administrator it was dinner time, and she warmed up soup for resident #27. The CNA said she rested the soup on the table and then resident #27 tried to move a plate and it bumped the soup. CNA K said she tried to catch it, but it spilled on the resident's left arm. The CNA stated she reported it to the nurse. The Administrator stated she asked CNA K to demonstrate what happened and as CNA K was setting the soup down resident #27 hit the cup with a plate and it spilled toward the resident spilling onto her. The Administrator reviewed the statement from resident #27's assigned LPN J who wrote that CNA K notified him that resident #27 burned herself while she was eating noodle soup. He wrote that upon his assessment the resident had a skin tear on her left hand. He indicated he notified the physician as well as the resident's daughter. The Administrator stated the Director of Nursing (DON) called her around 9:00 PM the night of the incident and explained resident #27 was sent to the hospital. She recalled the DON told her that resident #27 got burned, and after the family came in 911 was called and resident was transported to the hospital. The Administrator stated it did not sound like an urgent situation to her. She said the DON told her the soup got spilled on resident #27's hand and she was treated. She explained she was trying to figure out why resident #27 had to go out if she received treatment. The Administrator stated the incident was being discussed in the morning meeting when the daughter arrived. The Administrator remembered resident #27's daughter came to see her the next morning, 10/03/24. She was upset that the staff did not respond appropriately to her mom. The Administrator explained resident #27's daughter showed her a picture of the resident's arm and it had some discolored skin. There were other areas on her arm that did not look like they were treated. The Administrator stated the daughter explained when she arrived to the facility to see her mother, the nurse was passing medications and CNA K was working in the fall risk area. The daughter stated she knew accidents happened, but the staff did not act concerned about her mother's burns. The Administrator explained the daughter told her that resident #27 called her and told her she needed to come here to see her. The daughter said her mother was in pain when she arrived at the facility around 6:30 or 6:40 PM on 10/02/24 and explained LPN J was still passing medications and had not been back to see resident #27 after the initial visit so the daughter called 911. The Administrator was asked if LPN J should have done a head-to-toe assessment when he first went to see resident #27 and her response was, LPN J stated he treated what he saw and went on to do medication administration. On 10/14/24 at 6:45 PM, via the telephone, resident #27's daughter stated CNA K fixed a cup of soup and after she set it on the table, the soup spilled on her mother. The daughter explained she received a call from the nurse that her mother was burned. The daughter said she came to the facility and spoke to the Supervisor who had no idea her mother was burned. She stated the Supervisor told her he would get the nurse, and they could discuss what happened, but when he found the nurse, the Supervisor went into the room and talked to him. The daughter said she got upset because the nurse and Supervisor were supposed to discuss what happened with her and they went in a room to talk amongst themselves. The daughter said she called 911 because she felt her mother needed to go to the hospital, and the police because she wanted to find out what happened. The daughter explained the Emergency Personnel took her mother to a nearby Hospital emergency room where she was assessed. Shortly afterwards the hospital transferred her to the to the specialized burn unit at a larger Level One hospital. The daughter stated when resident #27 got to the first hospital, they had to pour some kind of liquid on her clothes to remove them, as she the wet clothes had not been removed from the burned areas of her skin by the nursing home staff for almost two hours. She said after that is when they decided to send her to the larger hospital with the burn unit. She remained in the hospital a total of 5 days with second degree burns. On 10/16/24 at 1:47 PM, LPN J was interviewed by telephone. He stated CNA K had called him to say resident #27 burned herself while she was eating noodle soup. He stated he went to the room and the resident was sitting in her wheelchair. LPN J stated he asked the resident what happened and she said see my hand? He recalled the resident told him she had spilled the hot soup and he saw a skin tear on the resident's left arm. The LPN said he left resident #27 sitting in her wheelchair and went to the nurses' station, and called the doctor and daughter about what happened. He stated he came back to the resident's room and applied an antibiotic ointment to the resident's left arm as ordered by the physician then went back out to continue his medication pass. LPN J verified he was not aware the resident had spilled the hot soup on her left leg and stomach. He replied, No she did not tell me that. The LPN stated he did not notice her clothing was wet and had not performed a head-to-toe assessment when he learned of the incident. LPN J explained he was going to reassess resident #27 later when he finished his medication pass. A second degree or deep partial thickness burn involves damage or destruction of the first and second layers of the skin, which will be painful and often blistered. A full thickness burn can destroy nerves so pain might not be felt and will often look brown, black, or white and feel dry and leathery. You should go to the Emergency Department if the skin looks leathery, or there are patches of brown, black or white or if the burn involves the hands, airway, face or genitals. The first thing you should do if someone has a burn is to take off any contaminated clothing unless it is sticking to you and wash the affected area with plenty of cool water for up to 60 minutes. As soon as possible any clothing or jewelry should be removed, unless they are stuck to the burn, then it should be covered with something clean. Consequences of burn injuries that may progress without treatment include ischemia (obstruction of blood flow) due to increased swelling (edema), and infection, (retrieved on 10/31/24 from www.healthdirect.gov). On 10/17/24 at 11:30 AM, the DON stated she would expect the nurse would immediately complete a head-to-toe assessment and provide any necessary emergency treatment as ordered if a resident had a burn or any injury. She explained because it was a burn it should never had been presented to the physician as a skin tear. She added, the resident should have been reassessed because the skin did not always show the extent of the burn(s) right away. On 10/16/24 at 1:10 PM, via telephone interview resident #27 stated the burn occurred around dinner time, on 10/02/24 approximately 5:00 to 5:30 PM. The resident stated staff brought her meal tray and she was eating a piece of pie. She said she tried to move the pie when the cup of noodles spilled the very hot liquid all over. She said when the hot liquid hit her skin it hurt and she started screaming and hollering. Resident #27 said CNA K called the nurse and told him that a couple noodles got spilled on her and by the time LPN J got there her arm was burning. Resident #27 said LPN J later put something on her arm. The resident said she told the nurse her stomach and leg were burning, but he did not even look at it. Resident #27 explained she then called her daughter and told her she needed to come. The resident stated by the time her daughter got there she had a blister down to her thumb. She said her daughter called 911 and the police and she went to the hospital. Resident #27 said when she arrived at the hospital, they poured something on her to remove the clothes that were now stuck to her burned skin. She stated the doctor told her she had second degree burns and they gave her something for pain so she was out of it. The resident said she then went to the burn unit. She explained she could move her arm and leg now, but her stomach still hurt where it was burned. She said she got medication for the pain that took the edge off, so she could move her leg but when they get her up for therapy it hurts. The resident stated, They did not change me I went to the hospital in the same wet clothes. Review of the burn unit hospital records for resident #27, dated 10/02/24, skin assessment revealed, Partial thickness burn wounds with blistering to the left dorsal forearm extending to the lateral aspect of the base of the thumb and extending mid-way to the ventral aspect of the forearm. The open areas blanch well. Partial thickness burn wounds with blistering to the left lower anterior abdominal wall, left anterior and posterior thigh. The total body surface area prior to debridement is approximately 4 %. Mental status: She is alert and oriented to person, place and time. Review of the Skin Assessment Policy, dated 3/01/22 and revised 3/01/24, revealed a full body, or head-to-toe skin assessment would be conducted by a licensed or registered nurse upon admission/re-admission, and at least weekly thereafter and may also be performed after a change of condition. Patients with burn injuries are complex and have high mortality. Burns are traumatic injuries that can cause profound shock within minutes and can affect every body system. Nurses must prioritize assessment of the airway, the cause of burn, depth, and TBSA [total body surface area] during the initial screening. These assessments are important to appropriately resuscitate the patient and decrease the risk of burn shock. Patients with burns are at considerable risk for infection and hypothermia. Nurses should keep patients warm and transfer them to a certified burn center as soon as possible for the best outcomes. Providing early, quality nursing care to patients with burns will make all the difference in the outcome, (retrieved on 10/22/24 from www.nursingcenter.com/cearticle).
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to prevent an avoidable accident for a resident by not checking the tem...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to prevent an avoidable accident for a resident by not checking the temperature of microwaved noodles provided by staff for 1 of 2 residents reviewed for accidents, of a total sample of 37 residents, (#27). The facility's failure to provide a policy and ensure all staff were educated regarding the heating and reheating of resident food resulted in actual harm. Resident #27 was transferred to a higher level of care, then transferred again to another hospital with a specialized burn unit. Resident #27 was admitted to the stepdown trauma unit with second degree burns to her left arm, left hand, abdomen and left thigh. She remained in the hospital for 5 days. Findings: Cross reference F684 and F813 Resident #27 was admitted to the facility on [DATE] with diagnoses to include left sided hemiplegia and hemiparesis (one sided weakness and paralysis), type 2 diabetes mellitus with diabetic neuropathy (diabetic nerve damage), and contracture of the left hand. The resident's quarterly Minimum Data Set (MDS) assessment, with Assessment Reference Date (ARD) of 8/21/24, revealed the resident was cognitively intact with a Brief Interview of Mental Status of 14/15. The record revealed the resident had left sided weakness and paralysis due to a stroke. Her left hand was contracted. The MDS read she was a set up assistance for eating and could feed herself. Review of a Nurse's Progress Note dated 10/02/24 at 7:33 PM, by Licensed Practical Nurse (LPN) J revealed, the Certified Nursing Assistant (CNA) notified him that resident #27 burned herself with a noodle soup that she was eating. He documented that, Upon assessment resident have a skin tear on left hand. No complaint of pain /discomfort. Physician notified as well her daughter. There was no further documentation from LPN J or other nurses regarding the assessment/reassessment or treatment for resident #27 in the medical record. On 10/14/24 at 11:30 AM, resident #11 (roommate of #27) stated she did not see what happened when her roommate got burned, but she heard her and CNA K both scream. She recalled when she looked over CNA K said the soup spilled on her roommate. Resident #11 stated that CNA K made the cup of noodles frequently for resident #27. On 10/14/24 at 6:45 PM, via the telephone, resident #27's daughter stated CNA K fixed a cup of soup and after she set it on the table, the soup spilled on her mother. The daughter explained she received a call from the nurse that her mother was burned. The daughter said she came to the facility and spoke to the Supervisor who had no idea her mother was burned. She stated the Supervisor told her he would get the nurse, and they could discuss what happened, but when he found the nurse, the Supervisor went into the room and talked to him. The daughter said she got upset because the nurse and Supervisor were supposed to discuss what happened with her and they went in a room to talk amongst themselves. The daughter said she called 911 because she felt her mother needed to go to the hospital, and the police because she wanted to find out what happened. The daughter explained the Emergency Personnel took her mother to a nearby Hospital emergency room where she was assessed. Shortly afterwards the hospital transferred her to the to the specialized burn unit at a larger Level One hospital. The daughter stated when resident #27 got to the first hospital, they had to pour some kind of liquid on her clothes to remove them, as she the wet clothes had not been removed from the burned areas of her skin by the nursing home staff for almost two hours. She said after that is when they decided to send her to the larger hospital with the burn unit. She remained in the hospital a total of 5 days with second degree burns. A second degree or deep partial thickness burn involves damage or destruction of the first and second layers of the skin, which will be painful and often blistered. A full thickness burn can destroy nerves so pain might not be felt and will often look brown, black, or white and feel dry and leathery. You should go to the Emergency Department if the skin looks leathery, or if there are patches of brown, black or white or if the burn involves the hands, airway, face or genitals. Consequences of burn injuries that may progress without treatment include ischemia (obstruction of blood flow) due to increased swelling (edema), and infection, (retrieved on 10/31/24 from www.healthdirect.gov). On 10/16/24 at 1:10 PM, via telephone interview resident #27 stated the burn occurred around dinner time, on 10/02/24 at approximately 5:00 to 5:30 PM. The resident stated staff brought her meal tray and she was eating a piece of pie. She said she tried to move the pie when the cup of noodles spilled the very hot liquid all over. She said when the hot liquid hit her skin it hurt and she started screaming and hollering. Resident #27 said CNA K called the nurse and told him that a couple noodles got spilled on her and by the time LPN J got there her arm was burning. Resident #27 said LPN J later put something on her arm. The resident said she told the nurse her stomach and leg were burning, but he did not even look at it. Resident #27 explained she then called her daughter and told her she needed to come to the facility. The resident stated by the time her daughter got there she had a blister down to her thumb. The resident explained her daughter called 911 and said, They did not change me I went to the hospital in the same clothes. At the hospital, she recalled they poured something on her to remove the clothes that were now stuck to her burned skin. She stated the doctor told her she had second degree burns and they gave her something for the pain. The resident said she then went to the burn unit at another hospital. She explained she could move her arm and leg now, but her stomach still hurt where it was burned. She said she got medication for the pain that took the edge off, so she could move her leg but when they get her up for therapy it hurt. Review of the burn unit hospital records dated 10/02/24, skin assessment for resident #27 revealed, Partial thickness burn wounds with blistering to the left dorsal forearm extending to the lateral aspect of the base of the thumb and extending mid-way to the ventral aspect of the forearm. The open areas blanch well. Partial thickness burn wounds with blistering to the left lower anterior abdominal wall, left anterior and posterior thigh. The total body surface area prior to debridement is approximately 4 %. Mental status: She is alert and oriented to person, place and time. On 10/15/24 at 3:42 PM, the Administrator stated on 10/02/24 at about 5:30 PM, resident #27 had a cup of noodle soup that you add water to and cook in the microwave. The resident asked CNA K to prepare it for her which she did. The Administrator stated the food should have been heated in the kitchen, instead of on the unit. The Administrator stated a few weeks prior to the incident she was given a stack a paper from the Weekend Supervisor. It included an in-service regarding a resident asking for food to be reheated because one of the nurses had the misconception that the resident food could be reheated on the unit. The Administrator stated she had the microwaves removed from the units and they had a conversation about not reheating food outside of the kitchen. The Administrator said, somehow there was still one microwave available. The Administrator conveyed that CNA K told her she was not aware of that in-service. On 10/16/24 at 10:41 AM, the former Director of Nursing (DON) who was DON at the time of the incident, stated she was not sure what the food policy was regarding heating or rewarming food for residents. She stated the Administration staff discussed rewarming the food due to a grievance, and that staff were supposed to take it to the kitchen if it needed to be warmed or rewarmed. The DON stated the staff did not get educated at that time. On 10/16/24 at 11:01 AM, the Assistant Director of Nursing (ADON) said the staff had not been educated about warming food prior to the incident. On 10/17/24 at 2:30 PM, the Administrator added the facility looked to see if there was any education provided to the staff regarding heating and reheating food, at any time prior to her administration and were unable to find any record. On 10/16/24 at 1:47 PM, LPN J stated he had never received education regarding heating/reheating food to the appropriate temperature to ensure the food provided was at a temperature to minimize the risk for burning or scalding residents. He stated he was not aware that CNA K had been making the noodles for the resident in the microwave. He said he did not recall ever seeing a thermometer in the unit kitchen to take the temperature of the food. On 10/16/24 at 4:55 PM, LPN L stated he was the Evening Supervisor on the night that resident # 27 was burned. He stated he did not recall getting education regarding heating and reheating resident food. He also said he could not recall seeing a thermometer in any of the unit kitchens for taking the temperature of the food. On 10/15/24 at 5:25 PM, and again on 10/16/24 at 11:37 AM attempts were made to contact CNA K by phone. Voice mail was left with both calls and no return response from the CNA was received. CNA K was no longer employed by the facility. Policy review revealed the facility food policies, Safety of Hot Liquids no date, Food Safety Requirements date implemented 3/01/22, revised 6/01/24, Use and Storage of Food Brought in by Family and Visitors dated 3/01/21 and revised 4/01/23, did not include instructions for staff to take food for the residents to the kitchen to be heated/reheated, nor any guidance for appropriate temperatures for the heating/reheating of food.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to treat residents with dignity and care to promote quali...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to treat residents with dignity and care to promote quality of life by standing while feeding them and referring to residents as feeders for 2 of 6 residents reviewed for assisted dining, of a total sample of 37, (#15 and #29). Findings: 1. On 10/16/24 at 9:45 AM, resident #15's assigned Certified Nursing Assistant (CNA) D was observed in the residents room standing over the resident while feeding her. CNA D stated she was aware she was supposed to sit while feeding residents, but explained she was busy running from resident to resident and didn't get a chair. She stated she knew it was important to sit while assisting residents with their meals to be at eye level with them. On 10/16/24 at 12:41 PM, CNA C was observed as she delivered and set up the lunch tray in front of resident #15, then left the room. Two minutes later at 12:43 PM, resident #15 was observed eating the food from her lunch tray with her hands. At 12:44 PM, CNA D passed by resident #15 in the 'A' bed and delivered the meal tray to the roommate in the 'B' bed. She did not acknowledge resident #15 eating with her hands visibly in front of her, and left the room. A short time later at 12:56 PM, resident #15's daughter, was observed sitting in a chair next to her mother, assisting her with her lunch meal. She stated she was concerned her mother did not receive the assistance she needed to eat her meals. She stated when she walked into her mother's room today, her mother was not being assisted to eat or drink and instead was attempting to do it herself. She stated she had previously voiced concerns to the facility for her mother to get assistance with meals. Resident #15's daughter stated she had been assured this had been handled, and she added she was not here every day to assist her mother. On 10/16/24 at 1:13 PM, CNA C explained when she brought the lunch tray to resident #15 earlier she was not aware if she was a feeder or not. She stated she had asked her co-worker, CNA D, who the feeders were on the unit, and CNA D told her she had six of them. She stated this morning she assisted resident's in the dining room with the breakfast meal and was not that familiar with the residents on this unit. She continued, she was a CNA who worked on a variety of units floating as needed (PRN) and usually worked the overnight shift. She stated she was not aware she should not refer to residents as, feeders, and did not know it was not an acceptable practice. On 10/16/24 at 1:30 PM, CNA D stated if CNA C was not aware that resident #15 was a feeder, she should have left the tray on the cart and asked for clarification instead of just setting up the tray for the resident. CNA D stated she was also a floating PRN CNA and had only been working at the facility a few months. She added, it was important to know which residents were feeders and not to leave the tray at the resident's bedside unattended if they needed assistance for safety and hygiene reasons. She explained the tray could be knocked over by the resident accidentally or they could put their hands in the food and also to keep the food warm. She continued, it was important to help maintain the resident's dignity. She stated she was aware she should not refer to residents as feeders and she didn't do it in front of them. 2. On 10/16/24 at 12:54 PM, CNA D was overheard saying, Feeder, feeder, feeder aloud in the hallway outside resident rooms, to indicate which residents needed assistance with their meals, and as she figured out which resident's room to go to next. On 10/16/24 at 1:05 PM, CNA C was observed standing up over resident #29, feeding him his lunch meal. On 10/16/24 at 1:10 PM, CNA C confirmed she had been standing while she fed resident #29 their lunch today. She explained she stood because she was in a hurry. She stated she was aware she was supposed to sit while she fed a resident in order to be at their level. On 10/17/24 at 4:38 PM, in a joint interview with the G and R Unit Manager and the Director of Nursing (DON), the Unit Manager stated when CNAs assisted a resident with their meal, she expected them to wash their own and the resident's hands, to set up the meal comfortably and then sit down with the resident at eye level. She added that CNAs needed to refer to residents using their preferred name and not use labels, like feeders. The DON added no staff were to use the term feeder, but instead were to use the terminology, assisted diners. The DON continued, when CNAs were working a shift on a unit they were not familiar with, they were expected to get information about the resident's needs as they rounded and huddled in the morning. She explained they could use the [NAME] as a resource and they could ask the nurse. They were not to leave a meal tray at a resident's bedside if they didn't know if the resident needed assistance or not, but were to leave the meal on the cart and find out first. They should bring the meal to the resident only when they were ready to assist them for the entire dining process. The facility's policy entitled Promoting/Maintaining Resident Dignity dated 3/01/22 and revised 4/01/22 indicated staff were to pay attention to each resident as an individual, explain care and procedures before initiating an activity, speak respectfully to residents and avoid discussions about residents that may be overheard by others.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record revealed resident #65 was admitted to the facility on [DATE] from the hospital. Her diagnoses in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record revealed resident #65 was admitted to the facility on [DATE] from the hospital. Her diagnoses included chronic atrial fibrillation, type 2 diabetes with hyperglycemia, dementia, major depressive disorder, recurrent unspecified, mood disorder due to known physiological condition with mixed features and insomnia. Resident # 65's Quarterly MDS assessment with assessment reference date of 8/05/24 revealed the resident scored 15 out of 15 on the Brief Interview for Mental Status which indicated she had no cognitive impairment. The assessment indicated she had rejection of care. Her active diagnoses listed non-Alzheimer's dementia, depression and bipolar disorder. Review of resident #65's medical record showed a Care Plan dated 6/13/22, which indicated resident #65 had behaviors, was paranoid, hateful toward her family, aggressive, would ask for her room to be changed if it was shared with a roommate, pulled out her hair, and took items from the activity room then claimed the items were hers. Another care plan dated 11/02/22 revealed resident #65 refused medications, food and showers, and personal care. Resident #65's Order Summary Report and the Medication Administration Record showed the resident had an order for Trazodone 100 milligrams (mg) by mouth at bedtime for depression, Depakote 250 mg in the morning and 500 mg two times a day for dementia and other diseases classified elsewhere, moderate with other behavioral disturbance: mood disorder due to known physiological condition with mixed features. The Order Summary Report also showed resident #65 was evaluated and treated by Psychology for depressive symptoms. On 10/14/24 at 1:26 PM, resident #65 was observed in her room and appeared anxious and upset. She explained her son brought herto the facility and she lost her apartment. She expressed she felt depressed but not to the point of hurting herself. A short time later the assigned nurse and the Unit Manager revealed resident #65 refused to let staff care for her at times. Further review of resident #65's electronic medical records, revealed the PASARR Level I screen dated 5/23/22, was found to be inaccurate as no Mental Illness diagnoses were listed in Section 1A of the form. On 10/16/24 at 1:44 PM, the DON and Assistant DON were asked about PASARRs being updated and the DON stated she was responsible for the PASARRs. She explained the initial PASARR was reviewed on admission and if there was a new diagnosis, the form would be updated. She stated there were no paper charts used at the facility, so the PASARR scanned in the resident's electronic medical record was correct and the only accessible one. On 10/16/24 at 1:53 PM, the Medical Records clerk verified the PASARR Level I dated 5/23/22 was the only one and there were no other updated forms. The DON and Assistant DON verified resident # 65's current diagnoses differed from those on the PASARR. They both confirmed it was an inaccurate PASARR because the mental illness diagnoses were not listed in Section 1A. The DON also acknowledged resident #65's 3008 Transfer form had a diagnosis which should have been listed in Section 1A. The DON said she would correct and update the Level I PASARR for resident #65. Review of the Facility's Policy on Resident Assessment -Coordination with PASARR Program implemented 3/01/22 revealed the facility coordinated assessments with the PASARR program under Medicaid to ensure that individuals with mental disorders, intellectual disability or a related condition received care and services in the most integrated setting appropriate for their needs. Compliance guidelines included a PASARR Level I was completed prior to admission and that a negative Level I screen permitted the admission to proceed and ended the PASARR process unless a possible serious mental disorder or intellectual disability arose later. Based on interview and record review, the facility failed to ensure a Preadmission Screening and Resident Review (PASARR) Level I evaluation was completed, (#33), and failed to request a Level I and/or Level II PASARR evaluation after a new major mental disorder diagnosis, (#65), for 2 of 2 residents reviewed for PASARR, of a total sample of 37. Findings: 1. Resident #33 was re-admitted to the facility from the hospital on 3/29/24 but was initially admitted on [DATE]. On admission she had diagnoses that included cerebral infarction stroke), aphasia (difficulty speaking), vascular dementia with other behavioral disturbances, major depressive disorder, and mood disorder. Review of Significant Change Minimum Data Set (MDS) assessment dated [DATE] revealed that resident #33 was severely cognitively impaired, had impairments to both upper and lower extremities limiting range of motion, was bedbound, and dependent for all activities of daily living (ADLs). Review of the medical record for resident #33 revealed a PASARR Level I dated 10/25/23 that had no mental illness (MI) diagnoses listed. On 10/17/24 at 1:04 PM, the Director of Nursing (DON) stated she was the person responsible for completing the PASARRs. She explained she was new to the facility and had just gotten around to auditing the PASARRs for all of the residents to make sure they were complete. She confirmed resident #33 had been re-admitted to the facility on [DATE] and a new PASARR should have been done. She said that the Admissions office was responsible for verifying that the PASARRs were completed and if they were not, they needed to let the her know so that she could submit a new one.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility's policy review, the facility failed to ensure care and services consistent with...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility's policy review, the facility failed to ensure care and services consistent with professional standards of practice to prevent pressure ulcers was provided, by failing to follow physician's order for weekly skin sweeps for 1 of 4 residents reviewed for pressure ulcer, of a total sample of 37 residents, (#42). Findings: Resident #42, a [AGE] year-old male was admitted to the facility on [DATE], and readmitted on [DATE]. His diagnoses included heart failure, cognitive communication deficit, diabetes type II, peripheral vascular disease, and malignant neoplasm (cancer) of the prostate. The resident's significant change Minimum Data Set assessment, with Assessment Reference Date of 9/08/24, revealed the resident's cognition was moderately impaired, with a Brief Interview of Mental Status score of 10 out of 15. The assessment noted the resident had functional limitation in range of motion to one side of his lower extremity, was dependent on staff assistance for toileting hygiene, and mobility. He required partial/moderate assistance to roll left and right. The assessment noted the resident was at risk for pressure ulcer and had one unhealed pressure ulcer that was classified as an unstageable deep tissue injury. Review of the resident's physician's order summary revealed a physician's order dated 7/03/24 for weekly skin sweeps on the 7 AM-3 PM shift every Wednesday. Physician's order on 9/11/24 was for skin prep wipes to be applied to the resident's bilateral heels three times daily for preventative treatment. Clinical record review revealed a weekly skin sweep was conducted for resident #42 on 7/09/24, and on 8/21/24. Documentation of additional skin sweeps could not be identified. On 10/17/24 at 9:30 AM, Licensed Practical Nurse (LPN) I stated skin sweeps were scheduled, based on the location of residents' beds. She explained that skin sweeps were conducted for residents in the A bed on the 7 AM to 3 PM shifts, and for residents in the B beds on the 3 PM to 11 PM shifts and schedule would be included in the residents' physician's orders. LPN I stated she usually worked on Tuesdays, and Thursdays, and resident #42's skin sweep was scheduled for Wednesdays, on the 7 AM-3 PM shift. The resident's clinical records were reviewed with the LPN, and she acknowledged that skin sweeps were conducted on 7/09/24, and on 8/21/24, and no other skin sweep documentation could be identified. On 10/17/24 at 9:34 AM, the G&R Unit Manager (UM) stated weekly skin sweeps were as per physician's order. She stated skin sweeps were done to monitor the resident's skin, and to identify any skin issue, and the order would populate to the resident's Treatment Administration Record (TAR) or the Medication Administration Record (MAR). The resident's MAR was reviewed with the UM, and revealed signatures on 8/14/24, 8/28/24, 9/04/24, 9/11/24, 9/18/24, 9/25/24, 10/02/24, 10/09/24, and on 10/16/24 indicating skin sweeps were conducted for the resident. However, skin sweep documentation could not be identified for the dates documented/signed off on the MAR. The UM acknowledged the resident's physician's order for weekly skin sweep, and the two completed skin sweep documentation on 7/09/24, and 8/21/24, and acknowledged that no other documentation could be identified to indicate skin sweeps were actually conducted for the resident weekly as ordered by the physician. The UM stated the expectation was that nurses would complete residents' skin sweeps as order and stated a weekly skin assessment was to be completed and documented under the Assessment tab in the resident's electronic medical record (EMR). On 10/17/24 at 9:42 AM, the Assistant Director of Nursing (ADON) reviewed resident #42's MAR. She acknowledged signatures for the dates identified, and confirmed that no weekly skin sweep documents could be identified for the dates signed off on the MAR. On 10/17/24 at 10:07 AM, Registered Nurse (RN) A demonstrated how, and where skin sweeps would be documented in the resident's EMR. She stated that normally the UM provided staff with the schedule for residents' skin sweep daily. RN A stated staff were instructed to follow the User-Defined Assessments calendar for resident's skin sweep schedule. The RN said she never did skin sweeps for the resident, because it was not on the User-Defined Assessments calendar. She stated her signature on the resident's MAR on 8/07/24,8/28/24, 9/04/24, 9/11/24, and 9/25/24 indicated the order for skin sweep was acknowledged, not that it was completed. On 10/17/24 at 10:14 AM, an interview was conducted with the Director of Nursing (DON), the ADON, and the G&R UM. They all stated that if nurses signed off on an order, the signature would indicate that the task was completed as ordered. The facility's policy Skin Assessment implemented on 3/01/22 read, A full body, or head-to-toe skin assessment will be conducted by a licensed or registered nurse upon admission/ re-admission and at least weekly thereafter.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure respiratory therapy was provided as per physic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure respiratory therapy was provided as per physician orders for 1 out of 1 resident reviewed for respiratory care, of a total sample of 37 residents, (#93). Findings: Resident #93 was admitted to the facility on [DATE]. Her diagnoses included chronic obstructive pulmonary disease (COPD), heart disease, hyperlipidemia, hypotension, history of falling, cognitive communication deficit, ischemic cardiomyopathy, and essential hypertension. Review of the Significant Change Minimum Data Set assessment with reference date 5/29/24, revealed resident #93 had mild cognitive impairment, had no behaviors, nor refused care, and required the use of oxygen. Resident #93 was dependent for transfers and used a wheelchair for mobility. Review of resident #93's Physician Orders for continuous oxygen was 1 liter per minute (LPM) every shift for Shortness of breath. Resident #93 had a baseline Care Plan for required use of oxygen as ordered because of the resident's diagnosis of COPD. On 10/14/24 at 1:33 PM, resident #93 was observed in bed and was alert and oriented. Observation of the oxygen concentrator showed it was set at 1.5 liters of oxygen per minute and the bag attached to the oxygen concentrator dated with 10/14/24 contained the oxygen tubing and nasal cannula. She was not wearing the nasal cannula for the oxygen. Resident #93 stated she did not think she needed it because she rarely used it. On 10/14/24 at 1:48 PM, assigned nurse Licensed Practical Nurse (LPN) F entered resident #93's room to bring pain medication for the resident. After she administered the medication, she placed the nasal cannula which she removed from the bag attached to the oxygen concentrator on the resident. When asked why the resident was not connected to her oxygen, LPN F stated the order was for oxygen as needed. LPN F was then asked to verify the number of liters on the concentrator to which she verified the flow rate was set at 1.5 LPM. After LPN F exited the resident's room, she was asked to verify the physician's orders for oxygen in resident #93's electronic medical record. LPN F confirmed the physician's order was for continuous oxygen at 1 LPM and proceeded to correct the concentrator setting. LPN F explained she often checked at the beginning of her shift and verified the orders but was not sure what happened today. LPN F explained that neither the certified nursing assistant (CNA) nor the resident would have adjusted the flow rate on the oxygen concentrator, and it was the nurse's responsibility. LPN F acknowledged the amount was incorrect and that the physician orders were not followed. On 10/16/24 at 12:30 PM, the Unit Manager (UM) for the Specialized Sub-acute Unit stated the expectation for residents on oxygen was that nurses checked and verified orders on all shifts. On 10/16/24 at 1:25 PM, the Director of Nursing explained the expectation was for nurses to follow the physician orders and check the setting of the concentrator at least once per shift. She acknowledged they failed to follow physician orders for resident #93. Review of the Oxygen Administration Policy implemented on 3/1/22 and revised 3/1/23 revealed oxygen was administered to residents who need it consistent with professional standards of practice, the resident's care plan and the resident's choice. It also indicated as part of the compliance guidelines that oxygen was administered under orders of a physician except in emergencies and once the situation was under control, orders for oxygen were obtained as soon as practicable.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to follow proper infection control practices to prevent c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to follow proper infection control practices to prevent cross-contamination during wound care for 1 of 1 resident reviewed for pressure ulcers, of a total sample of 37 residents, (#33). Findings: Resident #33 was re-admitted to the facility from the hospital on 3/29/24 with diagnoses that included cerebral infarction (stroke), vascular dementia, gastrostomy status, and multiple pressure ulcers. Review of Significant Change Minimum Data Set assessment dated [DATE] revealed that resident #33 was severely cognitively impaired, had impairments to both upper and lower extremities limiting range of motion, was bedbound, and dependent for all activities of daily living. She was at high risk for pressure ulcer development and at the time of the assessment had five facility acquired unstageable pressure ulcers. Review of resident #33's order summary report dated 10/17/24 revealed she had a wound order for the right buttocks. The physician orders directed the nurse to cleanse the wound with normal saline, pat dry, apply Leptospernum Honey ointment, and cover with 4x4 island dressing daily. The medical record also revealed a care plan for ADL self-care performance deficit related to dementia and limited mobility that included interventions for extensive assistance of one person to turn and reposition resident as well as extensive assistance of two people to move resident up in bed. The pressure ulcer care plan's goal as documented by the facility, was for pressure ulcer to show signs of healing and remain free from infection. On 10/16/24 resident #33 had an initial wound evaluation for the right buttocks wound completed by the Wound Care doctor. She diagnosed the wound as a stage 2 partial thickness pressure wound measuring 0.8 centimeters (cm) by 1.5 cm by 0.1 cm deep. The wound had light serous drainage and exposed dermis. The plan was to follow the wound treatment orders and reposition resident per facility protocol. On 10/17/24 at 10:12 AM, wound care was observed for resident #33 with the Wound Care nurse. The nurse had already set up the bedside table with her supplies and proceeded to wash her hands. She donned clean gloves and started dressing the wounds to the resident's bilateral legs and heels with no issue. She washed her hands again before treating the wound on the resident's buttocks. After donning the clean gloves, she went to the bedside table to gather the supplies (4x4 island dressing with Leptospernum Honey ointment already on it, extra gauze, and normal saline) and placed them on the bed. She informed the resident that she would be rolling her onto her left side and proceeded to do so with both hands. She used one arm to keep resident from rolling back and the other to remove the soiled dressing from the resident's right buttock. The wound appeared as described by the Wound Care doctor's documentation on 10/16/24. After removing the soiled dressing, the wound care nurse rolled the resident on her back and then removed the gloves to perform hand hygiene. She then donned clean gloves, rolled resident to her left side and held her with one arm. She used her free arm to moisten a gauze with normal saline and use it to clean the wound. After cleaning the wound, she patted it dry with a clean gauze and rolled the resident on her back and on to the bed. She performed hand hygiene and donned clean gloves again to roll resident on her left side to complete dressing the wound. She applied the 4x4 island dressing with ointment onto the resident's right buttock and rolled her on to her back. On 10/17/24 at 10:20 AM, the Wound Care nurse stated she was unable to have a second person in the room to help her because the Certified Nursing Assistant (CNA) was busy. She said she tried to maintain a clean environment to prevent cross- contamination when doing wound care to prevent infection, but it was not always possible, and she had many other residents to treat. On 10/17/24 at 11:41 AM, the Assistant Director of Nursing (ADON), who was also the Infection Preventionist, stated that she did not observe the Wound Care nurse during wound care because she expected the Wound Care nurse to follow proper infection control practices. She agreed that the Wound Care nurse should have made sure she had proper assistance prior to completing wound care with resident #33 to prevent cross-contamination of the wound due to resident's inability to position herself. The ADON said that if the CNA was not available to assist with wound care, the Wound Care nurse should have asked someone else or should have waited until someone was available. Review of the facility's Policy and Procedures on Clean Dressing Change revised 4/01/23, revealed it was the policy of the facility to provide wound care in a manner to decrease potential for infection and/or cross-contamination. Compliance guideline number 8 of 18 prompted the staff member to place a barrier cloth or pad next to the resident, under the wound to protect the bed linen and other body sites.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to provide a call device to allow residents to call for staff assistance for 2 of 18 residents observed for call lights, of a to...

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Based on observation, interview, and record review, the facility failed to provide a call device to allow residents to call for staff assistance for 2 of 18 residents observed for call lights, of a total sample of 37, (#30 and 55). Findings: 1. On 10/16/24 at 12:26 PM, resident #30, was observed in bed, alert and oriented to self and place. Resident #30's call device was a large, white square push/touch device seen on the nightstand on her right side, out of her reach. She stated she wanted to get out of bed and into her wheelchair. She then stated she didn't have a call device and had no way to reach staff for help. On 10/16/24 at 1:32 PM, Certified Nursing Assistant (CNA) D verified resident #30's call device was located on the nightstand and was not accessible to the resident. The call bell, was a larger, flat device designed specifically for residents who had difficulty pressing a regular call device. She moved the call device from the night stand and wrapped the cord around the bedrail so it would stay in place. She educated the resident on how and when to use the call device and the resident confirmed understanding and touched the call device, setting it off. 2. On 10/16/24 at 12:20 PM, resident #55's was observed in bed, she was alert and oriented to person, place and time. Her call bell device was observed to be wound up in the bed frame, hanging down toward the ground and not be in reach of the resident. On 10/16/24 at 1:45 PM, CNA C verified resident #55's call light was not accessible to her. The resident verbalized she could use the call bell, tried to reach it but said she could not. CNA C untangled the call light from the bed frame, brought it up within reach, to the resident's bed, and clipped it to the resident's bedsheet so it would not fall but would be within reach for her. On 10/17/24 at 4:38 PM, in an interview with the G and R Unit Manager and the Director of Nursing (DON), the Unit Manager stated call devices for residents needed to be placed within arm's reach of the resident. The DON clarified, call lights should be within hand's reach for all residents. She added, if a resident had difficulty using a call light, the facility provided a special larger, flat call light which just needed to be touched by the resident and was much easier to use. The facility's policy entitled Call Lights: Accessibility and Timely Response dated 1/01/23 indicated each resident should have access to a call light while in their bed and evaluated for any unique needs and preferences to determine any special accommodations needed in order for the resident to utilize the call system.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0813 (Tag F0813)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide a policy or training to staff regarding reheating of food ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide a policy or training to staff regarding reheating of food for residents. This lack of instruction caused the resident to receive second degree burns when her food was heated in the microwave, for 1 of 1 resident reviewed for burns, of a total sample of 39 residents, (#27). Findings: Resident #27 was admitted to the facility on [DATE] with diagnoses to include left sided hemiplegia and hemiparesis (one sided paralysis and weakness), type 2 diabetes mellitus with diabetic neuropathy (diabetic nerve damage), and contracture of the left hand. Review of a Nurse's Progress Note dated 10/02/24 at 7:33 PM, by Licensed Practical Nurse (LPN) J revealed, the Certified Nursing Assistant (CNA) notified him that resident #27 burned herself with a noodle soup that she was eating. He documented that, Upon assessment resident have a skin tear on left hand. No complaint of pain /discomfort. Physician notified as well her daughter. Per interview with the Administrator on 10/15/24 at 3:45 PM, including statements from CNA K revealed on 10/02/24 at approximately 5:30 PM, resident #27 asked CNA K to make her a cup of noodles which she purchased from the Activity Store at the facility. CNA K took the cup of noodles to the staff kitchen on the unit and added extra water per the resident request and cooked it in the microwave. The CNA brought the cup of noodles to the resident and as CNA K placed the noodles on resident #27's over bed tray table, the resident hit the cup and the cup of noodles spilled toward the resident ending in subsequent burns to the resident. On 10/14/24 at 11:30 AM, resident #11 (the roommate of resident #27) stated she did not see what happened, but she heard resident #27 and CNA K both scream and when she looked over CNA K said the soup spilled on the resident. Resident #11 stated that CNA K made the cup of noodles frequently for resident #27. On 10/15/24 at 3:42 PM, the Administrator stated the staff were not supposed to warm food for the residents and should take the food to the facility kitchen to be warmed. She stated she thought there was an in-service given a few weeks prior to the incident informing the staff that they should not warm anything for the residents themselves. She stated the microwaves had been removed from the unit kitchens but she could not explain why there was still one on the General and Restorative Unit which was used by CNA K On 10/16/24 at 10:41 AM, the former Director of Nursing (DON) stated she remembered a discussion about not heating or reheating resident food, but it was only discussed with the Administrative team. She said the staff did not get education at that time. On 10/16/24 at 1:47 PM, during a telephone interview with LPN J he stated he did not receive any education regarding heating resident food or the safe temperature for serving food. He stated he was not aware staff should not heat or reheat resident food. LPN J stated he did not recall ever seeing a thermometer in the unit kitchen for staff to check the temperature of foods. On 10/16/24 at 4:55 PM, LPN L stated he was the Evening Supervisor on the night that resident # 27 was burned. He stated he did not recall getting education regarding heating and reheating resident food. He said he could not recall seeing a thermometer in any of the unit kitchens for staff to check food temperature. On 10/17/24 at 11:30 AM, the Assistant Director of Nursing (ADON) stated the staff did not receive any education regarding reheating or heating food for residents until after this incident. Interview and policy review revealed the facility food policies, Safety of Hot Liquids no date, Food Safety Requirements date implemented 3/01/22, revised 6/01/24, Use and Storage of Food Brought in by Family and Visitors date 3/01/21 and revised 4/01/23, did not include instruction or guidance for staff to heat/reheat food themselves or for them to take resident food to the kitchen to be heated/reheated.
May 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide showers as scheduled, and as per resident's preference for 2...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide showers as scheduled, and as per resident's preference for 2 of 2 dependent residents reviewed for Activities of Daily Living (ADL), of a total sample of 6 residents, (#1, and #5). Findings: Resident #1, a 72 -year-old male was admitted to the facility on [DATE], with his most recent readmission on [DATE]. His diagnoses included traumatic subdural hemorrhage, peripheral vascular disease, diabetes type II, hemiplegia/ hemiparesis following cerebral infarction affecting left non dominant side, and dementia. Review of the quarterly Minimum Data Set (MDS) assessment with Assessment Reference Date (ARD) of 2/27/24 revealed the resident's cognition was severely impaired with a Brief Interview for Mental Status (BIMS) score of 03 out of 15. The assessment indicated the resident was dependent on staff assistance for toileting hygiene, shower /bathe, and personal hygiene. The resident's care plan for ADL self-care performance deficit related to history of stroke, Transient Ischemic attack, and weakness initiated on 1/28/20 revealed the resident required the assistance by 1 staff for transfer, personal hygiene, and bathing/showering. Review of the Certified Nursing Assistant (CNA) task for bathing, revealed the resident's scheduled shower days were Tuesday, and Saturday in the evenings. Review of the Point of Care (POC) documentation for the period 3/01/24 through 5/28/24 indicated resident #1 was provided with a shower on 3/16/24, and on 4/16/24. There was no documentation to indicate showers were provided to the resident on any of his other scheduled shower days during this 3-month period. No documentation could be identified to indicate the resident refused his showers on the dates mentioned. On 5/29/24 at 3:09 PM, the Director of Nursing (DON) stated showers were scheduled for residents two days per week, and as per resident preference. She stated that in the morning clinical meeting following the resident's admission, showers would be scheduled and added to the CNA's task, then would be adjusted/changed to accommodate the resident preference. The DON stated the facility had a preprinted schedule, and residents in the A Bed- were scheduled to have their showers during the day shift. Residents in the B-Bed were scheduled to receive their showers during the evening shift, but if resident wanted to change their schedule, their preference would be accommodated and honored. The resident's Documentation Survey Report for the period from March 2024 through May 2024 were reviewed with the DON. She acknowledged the documentation indicated the resident received a shower on 3/16/24, and on 4/16/24 and not again for the month of May. She acknowledged there was no documentation to indicate the resident refused his showers, and a care plan for refusal of showers was not identified. The DON confirmed that based on the records reviewed, showers were not provided for resident #1 as scheduled. She stated if a resident refused showers, the CNA should notify the nurse, and any refusals should be documented. If the resident's preference was for bed baths, the task should be changed to reflect the resident's preference. On 5/29/24 at 4:33 PM, CNA A stated she worked on the 3 PM to 11 PM shift every other weekend, and sometimes picked up shifts during the week. The CNA confirmed she had resident #1 in her assignment sometimes, and stated he did not refuse showers. The resident's Documentation Survey Report was reviewed with CNA A. She acknowledged documentation indicated resident #1 received two showers for the periods reviewed. CNA A stated she could not recall why she provided a bed bath for the resident instead of a shower on his scheduled shower days. On 5/29/24 at 4:44 PM, CNA B recalled providing care for the resident previously, and stated the resident showers were scheduled on the afternoon shift. The resident's Documentation Survey Report was reviewed with CNA B, she acknowledged her signature, but could not recall why she did not provide a shower for the resident on his scheduled shower days. On 5/29/24 at 4:55 PM, CNA C stated if the resident refused showers, she would notify the resident's nurse, and document refusal in the POC. CNA C said resident #1 did not refuse his showers, however, sometimes when the resident was in bed, she provided him with a bed bath, instead of his showers. The CNA said the resident required the assistance of two persons and sometimes there was no one available to assist her. 2. Resident #5, an 82- year-old female was admitted to the facility on [DATE], with diagnose including mitochondrial metabolism disorders, functional quadriplegia, and generalized anxiety disorder. The resident's quarterly MDS assessment with ARD of 2/14/24, revealed the resident's cognition was moderately impaired with a BIMS score of 11 out of 15. Review of the facility's Grievance Log for the period March 2024 to current revealed an entry pertaining to the resident on 3/21/24. Resident #5's responsible party verbalized the resident was scheduled for showers in the PM, and the preference was for showers in the AM. The facility's resolution was for the, Resident to continue to receive accommodation when possible, to have her showers in AM on scheduled days. Review of the CNA tasks revealed she was scheduled for showers on Monday and Wednesday on the 3 PM-11 PM shift. Documentation read, prefers early shower. Review of the resident's Documentation Survey Report for the periods March 2024, April 2024, and May 2024 revealed the resident received showers on 3/02/24 documented at 2:59 PM, 4/08/24, 4/14/24, 4/15/24 documented between 9:15 PM and 10:59 PM, 5/04/24 documented 5:42 PM, and 5/10/24 documented 9:15 PM. There was no documentation to indicate the resident received showers per the resident/responsible party's preference on her scheduled shower days on 3/04/24, 3/06/24, 3/11/24, 3/13/24, 3/18/24, 3/20/24, 3/25/24, 3/27/24, 4/01/24, 4/03/24, 4/17/24, 4/22/24, 4/24/24, 4/29/24, 5/01/24, 5/06/24, 5/13/24, 5/15/24, 5/20/24, and 5/27/24. The Assistant DON (ADON) provided paper documentation to indicate the resident received showers on 5/16/24, and 5/23/24. These dates were not reflected in the POC documentation. When asked why, the ADON stated she could not provide an answer. She stated CNAs should document in the POC and on a shower sheet. On 5/29/24 at 5:05 PM, the DON acknowledged showers were not provided as scheduled/ and as per the resident/responsible person's preference. On 5/29/24 at 5:21 PM, the Unit Manager recalled she was made aware of a grievance filed by the resident's responsible party pertaining to shower preference. The UM stated resident #5's responsible party told staff the resident preferred to have her showers earlier in the shift, and not after dinner. However, documentation on the resident's Documentation Survey Report revealed showers were not provided per the resident's /responsible party's preference. On 5/29/24 at 5:26 PM, the resident was lying in bed on her back, she was alert, but confused and could not answer questions appropriately. The resident's care plan for ADL self-care performance deficit initiated on 11/30/23 with revision on 5/06/24 read, resident has a tendency to refuse showers if not offered when she wants. The facility's policy Activities of Daily Living Maintain Abilities dated 1/24 indicated that staff should ensure, care and services provided are person-centered, and honor and support each resident's preferences.
Mar 2023 4 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement appropriate interventions to include provisio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement appropriate interventions to include provision of adequate supervision to prevent a fall with major injury for 1 of 1 resident reviewed for accidents, of a total sample of 31 residents, (#11). The facility's failure to increase supervision for a resident with a history of repeated falls resulted in actual harm for resident #11. Findings: Review of the medical record revealed resident #11 was admitted to the facility on [DATE] with diagnoses including seizures, dementia, anxiety, and hypertension. He was hospitalized on [DATE] after a fall with major injury and readmitted from the hospital on [DATE] with additional diagnoses of traumatic subdural hemorrhage, repeated falls, weakness and paralysis of the left side and visiospatial deficit and spatial neglect following a stroke. A subdural hemorrhage is bleeding between the covering and surface of the brain that is often the result of a severe head injury. Compression of the brain can cause brain injury or death (retrieved on 3/22/23 from www.medlineplus.gov). Visiospatial deficit and spatial neglect are common consequences of a one-sided brain injury. Persons who suffer from these conditions do not process visual stimuli and images on one side of the body (retrieved on 3/22/23 from www.medscape.com). The Minimum Data Set (MDS) quarterly assessment with assessment reference date of 9/08/22 showed the resident had a Brief Interview for Mental Status score of 4 out of 15, which indicated the resident was severely cognitively impaired. The MDS assessment noted there were no behavioral symptoms or rejection of care and treatment, and the resident required extensive staff assistance for bed mobility, and limited assistance for eating during the look back period. Fall risk evaluations completed on 8/14/22 and 10/26/22 identified the resident as high risk for falls. A Change in Condition form dated 8/14/22 indicated resident #11 was observed sitting on the floor beside his bed. A Change in Condition dated 10/26/22 indicated resident #11 was observed on the floor. Review of a Nursing Progress Note dated 11/15/22 at 9:47 AM, revealed resident #11 was found on the floor in the television room. He informed nursing staff he was asleep and slid out of his chair. Review of a Change in Condition form dated 11/20/22 read, Resident fell out of wheelchair and hit his head. The document indicated resident #11 grimaced and complained of pain, level 8 on a 0 to 10 scale, to the right side of his forehead. The resident required emergency medical transport to the hospital for evaluation and treatment. Review of resident #11's medical record revealed a care plan, initiated on 1/28/20, that indicated he was at risk for falls. The goals, revised on 8/16/22, included minimizing the risk of sustaining serious injury and an intervention directed nursing staff to anticipate and meet the resident's needs. A care plan for an actual fall was initiated on 1/22/20 and had a goal of minimizing the risk of further incidents. An intervention dated 1/24/20 indicated staff were to place items on the right side of the resident's body. An approach dated 2/17/22 directed staff to encourage and assist him to be in the day room or dining room when in the wheelchair. The care plans did not specify the level of supervision or frequency of monitoring required to prevent falls and/or injury, and ensure the resident's safety. The resident's care plan was revised on 11/30/22, five days after readmission from the hospital where he was treated for a subdural bleed, to include increase supervision. However, the care plan still did not provide specific instructions for staff regarding the frequency of rounds and whether or not the resident needed be monitored in a fall prevention program. On 3/09/23 at 5:39 PM, Licensed Practical Nurse (LPN) B stated she observed resident #11 as he fell from his wheelchair to the floor near the entrance door in the dining room on 11/20/22. The LPN recalled she looked around the room for staff and observed two Certified Nursing Assistants (CNAs) behind the double doors, where they were not able to visualize or supervise residents. LPN B stated she evaluated resident #11, noted a large, raised area on his forehead, and immediately initiated emergency medical services to transport him to the hospital. She recalled the residents in the dining room required supervision because they were at risk for falls. LPN B stated she believed the fall could have been prevented if residents in the dining room had been supervised. She stated the two CNAs told her they were not supervising residents in the dining room as they were on their break. On 3/09/23 at 5:58 PM, the Activities Director stated she knew which residents were at risk for falls as they were supervised by a CNA in the common area on the unit. She stated those residents required staff assistance to get to the dining room for activity functions. She explained a CNA remained in the area by those residents for safety. She stated resident #11 was not included in the group of residents with known risk for falls on 11/20/22. The Activities Director recalled on that day, she heard a loud bang in the dining room, looked around, and saw resident #11 on the floor. She stated she did not see the resident fall as she was on the other side of the dining room. On 3/09/2023 at 6:28 PM, the Director of Nursing (DON) acknowledged resident #11 had not been provided with increased supervision although he had a history of multiple falls prior to the fall with major injury on 11/20/022. The DON explained residents identified as at risk for falls should participate in the fall program, and be supervised around the clock. He verified resident #11 should have been placed on close supervision prior to his fall with major injury on 11/20/22 because he had falls before this happened. The facility's policy and procedure for Topic: Fall Prevention Program (undated) indicated the facility would .implement specialized safety precautions to ensure safety. of residents identified to be at risk for falls. The procedure indicated specific interventions for residents deemed to be at high risk for falls included alarms, floor mats, bed bolsters, appropriate recreational activities, and increased supervision, i.e. ½ hour observations/monitoring rounds. The facility's policy and procedure for Topic: Risk Management (undated) revealed avoidable accidents occurred when the facility failed to Implement interventions, including adequate supervision, consistent with a resident's needs, goals, plan of care, and current standards of practice in order to reduce the risk of an accident; and/or monitor the effectiveness of the interventions and modify the interventions as necessary, in accordance with current standards of care. The document indicated supervision was an intervention utilized to mitigate fall risk. Adequate supervision was noted to be the type and frequency of supervision required to meet a resident's person-centered care needs.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement its policies and procedures to prevent Neglect related to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement its policies and procedures to prevent Neglect related to investigation of a fall with major injury for 1 of 1 resident reviewed for accidents, from a total sample of 31 residents, (#11). Findings: Review of the medical record revealed resident #11 was admitted to the facility on [DATE] with diagnoses including seizures, dementia, anxiety, and hypertension. He was hospitalized on [DATE] after a fall with major injury and readmitted from the hospital on [DATE] with additional diagnoses of traumatic subdural hemorrhage, repeated falls, weakness and paralysis of the left side and visiospatial deficit and spatial neglect following a stroke. A subdural hemorrhage is bleeding between the covering and surface of the brain that is often the result of a severe head injury. Compression of the brain can cause brain injury or death (retrieved on 3/22/23 from www.medlineplus.gov). Visiospatial deficit and spatial neglect are common consequences of a one-sided brain injury. Persons who suffer from these conditions do not process visual stimuli and images on one side of the body (retrieved on 3/22/23 from www.medscape.com). Review of the medical record revealed a care plan, initiated on 1/28/20, that indicated the resident was at risk for falls. The goals, revised on 8/16/22, included minimizing the risk of sustaining serious injury. The Minimum Data Set (MDS) quarterly assessment with assessment reference date of 9/08/22 showed the resident had a Brief Interview for Mental Status score of 4 out of 15, which indicated the resident was severely cognitively impaired. Review of a Change in Condition form dated 11/22/22 read, Resident fell out of wheelchair and hit his head. The document indicated resident #11 grimaced and complained of pain, level 8 on a 0 to 10 scale, to the right side of his forehead. The resident required emergency medical transport to the hospital for evaluation and treatment. Review of the facility's policy and procedure Abuse, Neglect, Exploitation & Misappropriation revised on 11/28/17 revealed Neglect was defined as the failure of the center, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish or emotional distress. The policy provided examples of Neglect to include failure to take precautionary measures to protect the health and safety of a resident, and failure to report observed or suspected Neglect. The procedure indicated the facility would implement the policy to identify potential Neglect. The document revealed all reported events, including falls, would be investigated by the Director of Nursing (DON), and the investigative process involved completion of an incident report and collection of statements from the resident and all possible witnesses who were in the vicinity. The policy showed the incident should be reported to the appropriate staff and outside agencies within two hours if the resident suffered serious bodily harm, and no more than 24 hours after the event if there was no serious injury. The document read, Report the results of all investigations to the Executive Director or his her designated representative and to other officials in accordance with State law, including the State Survey Agency, within 5 working days of the incident . The policy and procedure Topic: Risk Management revised in October 2022 read, . 11. For all accidents, an Occurrence Report must be completed. Statements are collected from the staff member assigned, the resident, if capable of giving a statement, and any possible witnesses to determine circumstances of the accident. The policy indicated falls would be investigated and reported as required. On 3/09/23 at 3:02 PM, 6:12 PM, and 6:28 PM resident #11's fall with major injury was discussed with both MDS Coordinators, the Director of Nursing (DON), the Regional Nurse, and the Administrator. They explained the only witness to the fall was Licensed Practical Nurse (LPN) B, therefore she was the only person involved. The DON confirmed the facility did not conduct an investigation of resident #11's fall on 11/20/22. He acknowledged the importance of a thorough fall investigation in determining necessary care and services and to prevent Neglect. The MDS Coordinators and the Administrator denied knowledge of a fall incident investigation to determine the circumstances of the fall and rule out Neglect. They confirmed the facility had not filed Federal or State reports related to the incident. On 3/09/23 at 4:10 PM, the LPN MDS Coordinator stated resident #11's fall with major injury was not reported as it was a witnessed fall, and the fact that the resident was injured did not necessarily make it a reportable incident. She stated nurses completed the incident reports for falls which were part of the facility Risk Management program, and the previous Administrator was the Risk Manager at that time. On 3/09/23 at 5:39 PM, LPN B stated she observed resident #11 as he fell from his wheelchair to the floor near the entrance door in the dining room. The LPN recalled she looked around the room for staff and observed two CNAs (Certified Nursing Assistants) behind the double doors, where they were not able to visualize or supervise residents. LPN B stated she evaluated resident #11, noted a large, raised area on his forehead, and immediately initiated emergency medical services to transport him to the hospital. She recalled the residents in the dining room were at risk for falls and required staff supervision. LPN B stated she believed the fall could have been prevented if residents in the dining room had been supervised. She stated the two CNAs told her they were not supervising residents in the dining room as they were on their break. LPN B explained she completed a progress note in the electronic medical health record, but was never asked to provide a statement for or participate in an incident investigation. On 3/09/23 at 5:58 PM, the Activities Director stated on 11/20/22, resident #11 was in the dining room but he was not included in the group of residents at known risk for falls. She explained she was on the other side of the room and heard a loud bang, but did not actually witness the resident's fall. The Activities Director insisted she provided the Weekend Nursing Supervisor with a handwritten statement regarding the incident and could not explain the lack of an incident investigation.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow pharmaceutical procedures to ensure proper adm...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow pharmaceutical procedures to ensure proper administration and accurate documentation of medications for 1 of 5 residents reviewed for medication administration, of a total sample of 31 residents, (#81). Findings: Review of the medical record revealed resident #81, an [AGE] year-old man, was admitted to the facility on [DATE] with diagnoses that included malnutrition, cancer of the immune system, muscle weakness, and adult failure to thrive. The Minimum Data Set admission (MDS) assessment dated [DATE] indicated resident #81 had moderate cognitive impairment, delusions, and disorganized thinking which fluctuated in severity. The MDS assessment also showed resident #81 did not reject care in the look back period. Review of resident #81's medical record revealed no care plan for self-administration of medications. His baseline care plan dated 2/06/23 read, No in the section designated for self-administration of medication. On 3/06/23 at approximately 10:46 AM, resident #81 was in bed with his eyes closed. There were two medicine cups on the tray table next to his breakfast tray. One cup contained several pills and the other cup contained two pills. Resident #81 responded to his name being called and was alert and oriented to person and place. He motioned to the medicine cup with several pills and explained those were pain medications that the nurse left there this morning as he did not need them. He stated the other cup with two pills was from last night. On 3/06/23 at 10:54 AM, the Sub-Acute Specialty Unit Manager (UM) stated she was the nurse assigned to resident #81 that morning. She confirmed there were two cups with medications on the resident's tray table and acknowledged she left one of the medication cups that morning. She said, They were only vitamins. She stated she was not sure who left the other cup of medications on resident #81's bedside and explained she did not see them earlier when she did her rounds. The Sub-Acute Specialty UM confirmed it was against the facility's policy and procedure to leave medications at a resident's bedside for self-administration unless the resident was assessed to self-administer medications. A few minutes later at the nurses' station, the Sub-Acute Specialty UM confirmed there were five and a half pills in the cup she left on the tray table. She looked at resident #81's medical record and explained the cup contained one Cholecalciferol (Vitamin D) tablet, one Dexamethasone (steroid) tablet, one Vitamin B complex tablet, one Vitamin E capsule, one Zinc Gluconate tablet and one half of a Benadryl tablet. She checked the electronic medical record (EMR) and discovered the medications left in the second cup were one Marinol Capsule and one Levothyroxine tablet that should have been administered on the previous shift. The Sub-Acute Specialty UM confirmed her documentation reflected administration of the medications although she left them on the tray table. She explained Licensed Practical Nurse (LPN) A, the Weekend Supervisor and resident #81's assigned nurse on the previous shift, also documented that the medications left on the tray table were given on the previous shift. The Sub-Acute Specialty UM did not respond when asked how she could be sure resident #81 took the medications if she left them on the table. She confirmed she would go back to the EMR and strike out the inaccurate documentation that indicated the medications were administered. The Sub-Acute Specialty UM validated it was not appropriate to leave the medications at resident #81's bedside. In a telephone interview on 3/09/23 at 9:44 AM, LPN A stated he gave resident #81 the Marinol capsule and the Levothyroxine tablet in the early morning on 3/06/23. He recalled he handed the resident the cup with the pills, and assumed the resident took them after he left the room. LPN A stated he knew the facility's policy required him to ensure resident #81 actually swallowed the medications, but he explained he was in a hurry as he still to administer medications to several other residents. LPN A verified leaving the medications at the bedside was a safety issue for a resident who was not assessed and determined to be appropriate for self-administration of medication. On 3/08/23 at 9:26 AM, the Regional Nurse stated her expectation was nurses would never leave medications at the bedside. She stated it was a safety issue because another resident could wander in and take the pills, and the nurse would not know if the resident actually took the medications. She explained nurses were not to document medications as given unless they actually saw the resident take the medications. Review of the facility's policy and procedure Medication Administration dated October 2021, revealed the Standards Of Practice #11, Medications may not be left unattended after pouring and should be administered immediately. Medication is not to be pre-poured, nor left at the bedside for the resident to take at a later time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure pharmacy recommendations that resulted from monthly Medicati...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure pharmacy recommendations that resulted from monthly Medication Regimen Reviews (MRRs) were addressed and signed by the physician for 2 of 5 residents reviewed for Unnecessary Medications, of a total sample of 31 residents, (#66 & #78). Findings: 1. Review of the medical record revealed resident #66 was admitted to the facility on [DATE] with diagnoses including schizoaffective disorder, major depressive disorder, impulse disorder, insomnia, and seizures. Review of the resident's medical record revealed active medication orders included Trazodone 100 milligrams (mg) for schizoaffective disorder, ordered on 5/04/21; Zyprexa 5 mg for schizoaffective disorder, ordered on 8/18/22; and Tramadol 25 mg for pain, ordered on 7/11/22. Review of the record showed the monthly pharmacy MRR report dated 1/11/23 included the pharmacist's recommendations to evaluate the need for Tramadol and discontinue if appropriate, as the resident had not used it recently. A MMR form dated 9/19/22 revealed the pharmacist noted the resident had a recent fall and Zyprexa could increase the risk. The recommendation was to evaluate, consider tapering the dose or implementing an alternative treatment. A similar recommendation was made on 9/19/2022 regarding the medication Trazodone and the increased risk of drowsiness and falls. None of the three recommendations by the pharmacist were signed by the physician to indicate the document had been reviewed and/or recommendations addressed. On 3/09/23 at 4:39 PM, the Director of Nursing (DON) stated the process for monthly MRR was to keep the documents received from the pharmacy in a binder in his office. He explained he recently requested the pharmacy consultant reprint reviews when he discovered they were missing. He stated the MRR process was important and should be tracked and completed to avoid adverse effects related to medications. On 3/09/23 at 3:48 PM, in a telephone interview, the facility's Pharmacy Consultant recalled there had been issues with the facility completing physician reviews of pharmacy MRR recommendations since about January 2023. 2. Review of the medical record revealed resident #78 was most recently re-admitted to the facility on [DATE] from an acute care hospital with diagnoses that included Peripheral Venous Disease, right leg amputation above the knee, Diabetes Mellitus, heart failure, major depressive disorder, chronic abnormal heart rhythm, hypertension, heart disease, and hyperlipidemia. The Minimum Data Set (MDS) Medicare 5-day assessment dated [DATE] revealed resident #78 had moderate cognitive impairment and received both scheduled and as needed (prn) pain medications for his frequent pain. The assessment also indicated resident #78 received insulin injections six times, antidepressants seven times and opioid pain medications seven times during the 5-day look back period. Resident #78 had care plans for anticoagulant therapy related to his abnormal heart rhythm, diuretic therapy related to his heart failure, anti-depressant medications related to his depression, pain and diabetes mellitus. Review of the Order Summary Report forms for February and March 2023 revealed resident #78 had a physician order dated 2/14/23 for Lantus insulin subcutaneous solution, inject five unit at bedtime for diabetes. The document did not include an order for blood glucose monitoring until 3/09/23 after the facility was made aware the task was not being done. Review of the Medication Administration Record (MAR) for February and March 2023 revealed resident #78 received Lantus insulin subcutaneous injection every day since his admission on [DATE], except once when it was refused. The MAR indicated resident #78 received daily blood glucose monitoring up until 2/07/23 when he was discharged to the hospital but the task was not resumed on re-admission from the hospital on 2/14/23. Review of the Medication Regimen Review form dated 2/16/23 revealed the review was for a new admission for resident #78. The recommendation made to the attending physician to review indicated resident #78 was recently admitted with Insulin orders without blood glucose monitoring. Please consider adding twice daily fingersticks for 14 days, notify MD if [blood glucose] <70 or >250, to allow assessment and adjustment of dosing, if necessary. Review of the document revealed no physician signature to indicate review of and response to the pharmacist's recommendation. On 3/09/23 at approximately 11:30 AM the Executive Director was asked to provide the attending physician's corresponding response to the MRRs provided. On 3/09/23 at 4:44 PM, the DON stated he called the attending physician today to get his response for the MRR for resident #78 dated 2/16/23. He confirmed there was still no documentation of the attending physician's response until today and no associated physician order for blood glucose monitoring until he entered it today at 12:24 PM. The DON explained his process was after he received an email from the pharmacist, he would put it in the binder for the attending physician to review. He was unable to say what happened or why it had not been done. On 3/09/23 at 2:20 PM, the Regional Nurse stated the facility, specifically the DON, was responsible for follow up to the pharmacist's medication recommendations. She stated the facility and DON were disorganized and they could not locate the pharmacy forms which indicated the attending physician's had either accepted or declined the pharmacist's recommendations with a rationale if declined. She acknowledged she was unable to find all of the responses and said recommendations were not followed because, the system was not in place for the nurses to know it had to be done. She explained the DON was new and was unorganized in his process, so they were unable to find the signed responses from the attending physicians. Review of the undated Policy/Procedure, Pharmacy Services-Drug Regimen Review revealed the intent of the policy was to maintain the resident's highest practicable level of physical, mental, and psychosocial well-being, and to prevent or minimize adverse consequences related to medication therapy by providing oversight by a licensed pharmacist, attending physician, medical director and director of nursing. The procedure indicated the drug regimen of each resident was to be reviewed at least monthly, any irregularities would be reported by the pharmacist to the attending physician, medical director and the DON, and the reports would be acted upon. Furthermore, the procedure described the attending physician's duty to document that the identified irregularity was reviewed and what if any actions were taken, or if there were no changes, to document the rationale behind the decision. Additional procedures included the responsibility of the facility to develop and maintain policies and procedures for this review which was to include time frames for the different steps in the process and what steps the pharmacist must take if there was an urgent action needed.
Dec 2022 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide nutritional supplement as per the plan of care for 1 of 1 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide nutritional supplement as per the plan of care for 1 of 1 resident reviewed for administration of supplements out of a total sample of 4 residents, (#1). Findings: Resident #1 was initially admitted to the facility on [DATE] with diagnoses of protein calorie malnutrition, Alzheimer's disease, unstageable pressure ulcers left hip, anxiety disorder and hospice care. Review of the resident's medical record revealed she died on [DATE]. A review of the Minimum Data Set (MDS) annual assessment dated [DATE] revealed short and long term memory loss, extensive assistance of 2 persons with activities of daily living (ADL's), total assist of 1 person for eating, no swallowing disorder, and hospice care. The resident's baseline Care Plan dated [DATE] revealed problem with Nutrition/Hydration with interventions to provide diet and supplements as ordered. The medical certification for Medicaid Long Term Care Services and Patient Transfer Form (3008 form) dated [DATE] showed the resident was disoriented and could not follow simple instructions, was on a regular diet and nutritional supplement, Ensure. The Admission/readmission Data Collection form dated [DATE] showed the information was provided by the resident's son. An admission nurses note revealed resident #1 drank Ensure. The physician orders dated [DATE] read, Ensure twice a day. The physician Order Audit Report under Order Type noted the Will not Appear on Active MAR (Medication Administration Record) or TAR (Treatment Administration Record). Review of resident #1's MAR for November and [DATE] showed no indication of the physician ordered Ensure twice a day, and no nursing documentation of Ensure being consumed by resident #1 on the MAR or TAR. On [DATE] at 5:20 PM, the Director of Nursing (DON) explained nutritional supplement orders such as Ensure should be on the MAR and consumption should be documented on the MAR. He stated residents' supplements were discussed during the morning standard of care meeting and the unit managers checked new physician orders to make sure they were transcribed in the MAR. The DON did not explain why the supplement was not transcribed onto the MAR for resident #1. Review of the facility policy, Medication Dispensing System Section 6: Administration Medications Pharmacy showed section G 2. Verify that the MAR reflects the most recent medication order.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure medications were administered safely for 1 of 1 resident re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure medications were administered safely for 1 of 1 resident reviewed for medication administration out of a total sample of 4 residents, (#4). Findings: Resident #4 was admitted to the facility on [DATE] with previous admissions on 2/10/20 with diagnoses of chronic kidney disease, type 2 diabetes, and hypertension. The resident's admission Minimum Data Set assessment dated [DATE] showed she had moderate cognitive impairment, and required assistance by two staff with activities of daily living. A care plan dated 2/11/20 and revised on 10/25/22 showed focus for nephrectomy (surgical removal of kidney) with interventions to administer medications as ordered. On 12/8/22 at 3:09 PM, while conducting an interview with resident #4, two white pills were noted on her bedside table in a medication cup. Resident #4 stated the pills were given by the nurse and said explained she could take medications on her own. On 12/8/22 at 3:20 PM, the Unit Manager acknowledged the two white pills in the medication cup on resident #4's bedside table. The pills identified as Sevelamer 800 milligrams (mg). The Unit Manager stated the resident had not been evaluated for self-administration of medications and did not self-administer medications. She stated the nurse was supposed to stay with the resident until the resident took the medications. Review of resident #4's Physician Order Sheet for the month of December 2022 showed medication order start date of 11/24/22 for Sevelamer 800 mg give 1600 mg by mouth with meals, with doses scheduled at 8:00 AM, 12:00 PM and 5:00 PM. Sevelamer is used to treat too much phosphate in the blood in patients with chronic kidney disease. www.mayoclinic.org) On 12/8/22 at 3:22 PM, Licensed Practical Nurse (LPN) A stated, I thought she took them, she had them in her hand. LPN A confirmed the medication was Sevelamer two tablets of 800 mg that she handed to the resident. She said, yes, it's my responsibility to make sure she takes the medications, it's my fault. I made a mistake, I left them. On 12/8/22 at 5:20 PM, the Director of Nursing (DON) explained if a resident did not have an order for self-administration of medications, the nurse should administer, and observe the resident takes the medications. He stated medications should not be left at the bedside. Review of the facility policy Medication Dispensing System Section 6: Administration Medications Pharmacy P & P FL showed Section J Medication Administration 8. Ensure that the customer swallows all the medication (s).
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure accurate documentation of medications for 1 of 1 resident r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure accurate documentation of medications for 1 of 1 resident reviewed for medication administration out of a total sample of 4 residents, (#4). Findings: Resident #4 was admitted to the facility on [DATE] with previous admissions on 2/10/20 with diagnoses of chronic kidney disease, type 2 diabetes, and hypertension. On 12/8/22 at 3:09 PM, a medication cup with two white pills were noted on the resident's bedside table. On 12/8/22 at 3:20 PM, the Unit Manager acknowledged the two white pills in the medication cup at the resident's bedside which were identified as Sevelamer 800 milligram (mg) tablets. Review of resident #4's Medication Administration Record (MAR) for the month of December 2022 revealed physician order with a start date of 11/24/22 for Sevelamer 800 mg give 1600 mg by mouth at 8:00 AM, 12:00 PM and 5:00 PM. The 12:00 PM dose was signed off as administered on 12/8/22 at 12:36 PM by Licensed Practical Nurse (LPN) A. On 12/8/22 at 3:22 PM, LPN A stated, I thought she took them, she had them in her hand. She said she signed for the medication after she handed the medications to the resident. On 12/8/22 at 5:20 PM, the Director of Nursing (DON) explained the nurse should administer, and observe the resident takes the medications before signing the medication is administered. Review of the facility policy Medication Dispensing System Section 6: Administration Medications Pharmacy P & P FL showed section K After Medication Administration: 1. Document necessary medication administration/treatment information (e.g., when medications are administered, medication injection site, refused medications and reason, prn medications, etc.) on appropriate forms.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 41% turnover. Below Florida's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 3 harm violation(s), $52,603 in fines. Review inspection reports carefully.
  • • 17 deficiencies on record, including 3 serious (caused harm) violations. Ask about corrective actions taken.
  • • $52,603 in fines. Extremely high, among the most fined facilities in Florida. Major compliance failures.
  • • Grade F (30/100). Below average facility with significant concerns.
Bottom line: Trust Score of 30/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Harborview West Altamonte's CMS Rating?

CMS assigns HARBORVIEW HEALTH CENTER WEST ALTAMONTE an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Florida, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Harborview West Altamonte Staffed?

CMS rates HARBORVIEW HEALTH CENTER WEST ALTAMONTE's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 41%, compared to the Florida average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Harborview West Altamonte?

State health inspectors documented 17 deficiencies at HARBORVIEW HEALTH CENTER WEST ALTAMONTE during 2022 to 2024. These included: 3 that caused actual resident harm and 14 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Harborview West Altamonte?

HARBORVIEW HEALTH CENTER WEST ALTAMONTE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by BENJAMIN LANDA, a chain that manages multiple nursing homes. With 116 certified beds and approximately 111 residents (about 96% occupancy), it is a mid-sized facility located in ALTAMONTE SPRINGS, Florida.

How Does Harborview West Altamonte Compare to Other Florida Nursing Homes?

Compared to the 100 nursing homes in Florida, HARBORVIEW HEALTH CENTER WEST ALTAMONTE's overall rating (2 stars) is below the state average of 3.2, staff turnover (41%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Harborview West Altamonte?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Harborview West Altamonte Safe?

Based on CMS inspection data, HARBORVIEW HEALTH CENTER WEST ALTAMONTE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Florida. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Harborview West Altamonte Stick Around?

HARBORVIEW HEALTH CENTER WEST ALTAMONTE has a staff turnover rate of 41%, which is about average for Florida nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Harborview West Altamonte Ever Fined?

HARBORVIEW HEALTH CENTER WEST ALTAMONTE has been fined $52,603 across 3 penalty actions. This is above the Florida average of $33,605. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Harborview West Altamonte on Any Federal Watch List?

HARBORVIEW HEALTH CENTER WEST ALTAMONTE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.