CYPRESS COVE CARE CENTER

700 SE DR MARTIN LUTHER JR AVE, CRYSTAL RIVER, FL 34429 (352) 795-8832
Non profit - Corporation 120 Beds HEALTH SERVICES MANAGEMENT Data: November 2025
Trust Grade
90/100
#25 of 690 in FL
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Cypress Cove Care Center in Crystal River, Florida, has received a Trust Grade of A, indicating it is excellent and highly recommended. It ranks #25 out of 690 facilities in Florida, placing it in the top half of the state, and is the best option out of 9 facilities in Citrus County. However, the facility is experiencing a worsening trend in quality, increasing from 1 issue in 2023 to 2 in 2024. Staffing is a strong point, with a rating of 4 out of 5 stars and a turnover rate of 35%, which is below the state average, suggesting that staff stay with the residents and are familiar with their needs. On the downside, there were recent concerns about food safety, such as improperly stored food items and medication management issues, which could pose risks to residents' health. Despite these weaknesses, the facility maintains a good overall performance with no fines recorded, indicating a commitment to compliance.

Trust Score
A
90/100
In Florida
#25/690
Top 3%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
1 → 2 violations
Staff Stability
○ Average
35% turnover. Near Florida's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Florida facilities.
Skilled Nurses
○ Average
Each resident gets 34 minutes of Registered Nurse (RN) attention daily — about average for Florida. RNs are the most trained staff who monitor for health changes.
Violations
✓ Good
Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2023: 1 issues
2024: 2 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (35%)

    13 points below Florida average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 35%

11pts below Florida avg (46%)

Typical for the industry

Chain: HEALTH SERVICES MANAGEMENT

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 5 deficiencies on record

Nov 2024 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to administered physician ordered medications in accordance with professional standards for 2 of 6 residents, Residents #10 and #18, reviewed f...

Read full inspector narrative →
Based on interview and record review the facility failed to administered physician ordered medications in accordance with professional standards for 2 of 6 residents, Residents #10 and #18, reviewed for medication administration. Findings include: Review of Resident #10's Medication Administration Record (MAR) for November of 2024, the physician's order read, Insulin Glargine Subcutaneous Solution: 100 UNIT/ML (Insulin Glargine) Inject 12 unit subcutaneously at bedtime for diabetes mellites (DM). Start Date 09/19/2024 9:00 PM (2100). Review of Resident #10's physician orders did not provide parameters to hold the Glargine long-acting insulin. Review of the Resident #10's MAR for November 2024 documented the physician ordered Glargine Insulin was held on 11/15/2024 and 11/17/2024 and documented 4: Vitals outside of parameters for administration. Review of Resident #10's Care Plan documented Focus Area - [Resident #10's name] has a physician's order for insulin or hypoglycemic r/t [related to] DM. Goal - Resident will be free of adverse drug reactions from insulin administration through the next review date. Interventions - administer insulin as ordered. Monitor/document for side effects and effectiveness. Monitor and report blood glucose levels per physician's order. Date Initiated: 09/19/2024. Review of Resident #10's Progress Notes did not provide documentation on 11/15/2024 or 11/17/2024 of the blood sugar values at bedtime, notification to the physician when not administering the physician ordered Glargine long-acting insulin, and the reason for not administering the insulin. During an interview on 11/20/2024 at 2:15 PM, the Director of Nursing (DON) stated, For medications that do not have parameters, such as long-acting insulin, the expectation is that if they hold the medication, they notify the doctor. During an interview on 11/21/2024 at 8:40 AM, Physician A stated, I don't recall getting any calls about [Resident #10's name] or giving any orders to hold the long-acting insulin. Usually, we don't hold the long-acting insulin. It's the short-acting [insulin] that's usually the culprit [for dropping blood sugar levels]. If it was just a couple of days, there wouldn't be any significant harm. During an interview on 11/21/2024 at 8:50 AM, Physician B stated, I haven't gotten any calls about [Resident #10's name] insulin, and I did not give any orders to hold her long-acting insulin. If it was held a couple of times, it shouldn't have caused any harm. Review of Resident #18's Medication Administration Record (MAR) for October 2024 documented a physician order which read, Metoprolol Tartrate Tablet 25 MG [milligrams] - Give 1 tablet by mouth two times a day for HTN [hypertension] HOLD for SBP [systolic blood pressure] <110 [less than] OR HR [heart rate] <60 - Start Date 05/23/2020 1700 [5:00 PM]. Review of the documentation of the administration of the Metoprolol documented the medication was held, with a 4: vitals outside of parameters for administration, on 10/19/2024 at 9:00 AM, 10/23/2024 at 5:00 PM, and 10/26/2024 at 9:00 AM. On 10/26/2024 at 5:00 PM documented was 9. 9: Other/See progress notes. Review of Resident #18 vital signs when the medication was held documented on 10/19/2024 the B/P was 110/54; the HR/pulse was 73, dated 10/23/2024 at 4:10 PM B/P 110/50; HR/pulse 88, dated 10/26/2024 at 7:58 AM B/P 110/54; HR/pulse 73 and on 10/26/2024 at 3:33 PM B/P 119/69; HR 76. During an interview on 11/20/2024 at 1:15 PM, Staff C, RN stated, The aids do vital signs at the beginning of the shift. If the blood pressures are low, like with [Resident #18's name] they will let me know. If the reading is off, I will re-take it myself. The certified nursing assistants will tell me all of the vital signs. If [Resident #18's] blood pressure was 112/54 and her pulse rate was 64, I would hold her Metoprolol. I know her and know that she bottoms out. I would check her vital signs again. If it starts getting to be a routine, like three days in a row, I would go ahead and tell the doctor. During an interview on 11/20/2024 at 2:15 PM, the DON stated, The expectation for medications with parameters for metoprolol for example, that would have an order to hold for a [systolic] blood pressure of less than 110, if the blood pressure was below 110, they would hold the medication. If they are holding the medication [outside of the parameters] they will let the doctor know. During an interview on 11/21/2024 at 8:40 AM, Physician A stated, I don't recall getting any calls about [Resident #18's name]. I think we need to do some education with the nurses about Beta Blockers. For Beta Blockers we go with the heart rate, not the systolic blood pressure. We don't hold for B/P, it is the heart rate. If it was just a couple of days, there wouldn't be any significant harm. Review of the policy and procedure titled Medication Administration, last reviewed on 01/17/2024, read, Policy: Medications are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physician and in accordance with professional standards of practice, in a manner to prevent contamination or infection. Policy Explanation and Compliance Guidelines: . 8. Obtain and record vital signs, when applicable or per physician's orders. When applicable, hold medication for those vital signs outside the physician's prescribed parameters . 10. Ensure that the six rights of medication administration are followed: . c. Right dosage . f. Right documentation .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure food was stored in a safe and sanitary manner i...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure food was stored in a safe and sanitary manner in the main kitchen and in 2 of 2 nourishment rooms. Findings include: A tour of the main kitchen was conducted on 11/18/2024 beginning at 9:44 AM with the Certified Dietary Manager. There was a case of individual serving ice cream containers stored below meat products in the meat freezer. There was a plate of thawed nutritional drinks stored in the walk in refrigerator with no thawed on date inscribed on the individual supplement cartons. There was an undated bag of corn and an undated/unlabeled plastic bags of cookies stored in the walk in freezer. During an interview on 11/18/2024 beginning at 9:44 AM, the Certified Dietary Manager confirmed the individual serving ice cream containers should not be stored below meat products. She confirmed all food products should be dated and labeled. She acknowledged there was no thawed on date inscribed on the thawed nutritional supplements. A tour of Nourishment room [ROOM NUMBER] was completed on 11/18/2024 beginning at 9:59 AM with the Certified Dietary Manager. There were brown and black substances spattered on the interior upper surface of the microwave. There were brown and red substances pooled on the bottom of the refrigerator bins. During an interview on 11/18/2024 beginning at 9:59 AM, the Certified Dietary Manager stated the microwave oven and refrigerator bins needed cleaning. A tour of Nourishment room [ROOM NUMBER] was completed on 11/18/2024 beginning at 10:04 AM with the Certified Dietary Manager. There were brown and black substances spattered on the interior upper surface of the microwave. There was a yellow substance pooled on the bottom shelf of the refrigerator. During an interview on 11/18/2024 beginning at 10:04 AM, the Certified Dietary Manager stated the microwave oven and refrigerator needed cleaning. Review of the policy and procedure titled Food Receiving and Storage, last reviewed 1/17/2024, read 1. Food Services, or other designated staff, will maintain clean food storage areas at all times .8. All foods stored in the refrigerator or freezer will be covered, labeled and dated (use by date) .13. Uncooked and raw animal products and fish will be stored separately in drip proof containers and below fruits, vegetables and other ready to eat foods.
Sept 2023 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure medications were stored in a safe, secure, and orderly manner for 1 of 6 residents reviewed for medication (Resident #...

Read full inspector narrative →
Based on observation, interview, and record review, the facility failed to ensure medications were stored in a safe, secure, and orderly manner for 1 of 6 residents reviewed for medication (Resident #98). Findings include: During an observation on 9/11/2023 at 10:15 AM, a medication cup with four white round pills was on the bedside table in Resident #98's room. During an interview on 9/11/2023 at 10:16 AM, Resident #98 stated, That's just Tylenol. During an observation on 9/12/2023 at 8:03 AM, two medication cups were observed on Resident #98's over bed table. One cup contained 9 white round pills and the second cup contained one round yellow scored pill and a round pink pill. During an interview on 9/12/2023 at 8:03 AM, Resident #98 stated, The pill lady brought those pills to me this morning so I can take them with my breakfast. Review of the clinical record for Resident #98 showed no medication self-administration assessment, no resident-centered care plan related to medication or self-administration of medications and no physician's order for self-administration of medications. During an interview on 9/13/2023 at 10:20 AM, Staff A, Licensed Practical Nurse (LPN), stated, She does not have an order to have medications at her bedside, and that medication shouldn't be there. During an interview on 9/13/2024 at 10:25 AM, the Director of Nursing stated, Residents should not have medication at their bedside. Review of the policy and procedure titled Storage of Medications, last reviewed on 1/17/23, read, Policy Statement. The facility shall store all drugs and biologicals in a safe, secure, and orderly manner.
Mar 2022 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

2) During an observation of Resident #76 on 3/21/2022 at 9:45 AM the resident was resting in bed with oxygen being administered at 3.5 liters per minute via nasal cannula. During an observation of Re...

Read full inspector narrative →
2) During an observation of Resident #76 on 3/21/2022 at 9:45 AM the resident was resting in bed with oxygen being administered at 3.5 liters per minute via nasal cannula. During an observation of Resident #76 on 3/24/2022 at 10:00 AM, the resident was resting in bed with oxygen infusing at 3.5 liters per minute via nasal cannula. (Photographic evidence obtained) Review of the physician's order dated 11/02/2021 for Resident #76 read, Oxygen at 2 liters per minute via nasal cannula continuous every shift for shortness of breath. During an interview with Staff B, RN on 3/24/2022 at 10:10 AM she verified Resident #76 has a physician order for oxygen therapy to infuse at 2 liters per minute via nasal cannula. She stated, The oxygen concentrator should be set at 2 liters per minute and is currently running at 3.5 liters per minute. During an interview with Staff C, Licensed Practical Nurse (LPN) on 3/24/2022 at 10:15 AM she verified Resident #76's oxygen concentrator was set at 3.5 liters per minute. During an interview with the Director of Nursing (DON) on 3/24/2022 at 10:30 AM she stated it is her expectation that the nurses on the floor would follow the physicians' orders related to oxygen therapy. Review of the policy and procedure titled Administering Medications Last Reviewed: 03/10/2022 read: Facility standard of practice 4. Medications are administered in accordance with prescriber orders, including any required time frame. Based on observation, interview, and record review the facility failed to ensure respiratory services were provided in accordance with professional standards for 2 of 5 residents, Residents #89 and #76 reviewed for respiratory care in a total sample of 36 residents. Findings: 1) During an observation on 03/21/2022 at 10:17 AM, Resident #89 was observed in her room lying in bed. Oxygen was being administered to the resident at 2.5 liters via nasal cannula. Review of Resident #89's physician's order summary report, the active medication orders as of 03/23/2022, did not document a physician's order for oxygen. During an interview on 3/23/2022 at beginning 8:06 AM, Staff A, RN (Registered Nurse) stated she could not find a current physician's order for Resident #89 to be administered oxygen. Resident #89 had an order for oxygen a long time ago, that order had been discontinued.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure food was stored in a safe and sanitary manner in 1 of 2 nourishment rooms, Station 2. Findings: An observation of the...

Read full inspector narrative →
Based on observation, interview, and record review the facility failed to ensure food was stored in a safe and sanitary manner in 1 of 2 nourishment rooms, Station 2. Findings: An observation of the Station 2 nourishment room was completed with the Certified Dietary Manager on 03/21/2022 at 9:30 AM. There were three individual containers of pudding stored in the refrigerator with expiration dates of 03/16/22. There was brown speckled debris covering the interior bottom of the refrigerator. During interview on 03/21/2022 at 9:30 AM, the Certified Dietary Manager confirmed the pudding in the three individual containers had expired on 03/16/2022. She confirmed that there was brown speckled debris covering the interior bottom of the refrigerator and that the refrigerator needed to be cleaned. Record review of the facility policy titled Food Safety for Your Loved One Last Reviewed: 03/10/2022 read: The facility standard of practice Foods or beverages that have past the manufacturer's expiration date should be thrown away. Record review of the facility policy titled Refrigerators and Freezers Last Reviewed: 03/10/2022 read: The facility standard of practice 8. Refrigerators and freezers will be kept clean, free of debris, and wiped with sanitizing solution on a scheduled basis and more often as necessary.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Florida.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Florida facilities.
  • • Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Cypress Cove's CMS Rating?

CMS assigns CYPRESS COVE CARE CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Florida, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Cypress Cove Staffed?

CMS rates CYPRESS COVE CARE CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 35%, compared to the Florida average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Cypress Cove?

State health inspectors documented 5 deficiencies at CYPRESS COVE CARE CENTER during 2022 to 2024. These included: 5 with potential for harm.

Who Owns and Operates Cypress Cove?

CYPRESS COVE CARE CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by HEALTH SERVICES MANAGEMENT, a chain that manages multiple nursing homes. With 120 certified beds and approximately 110 residents (about 92% occupancy), it is a mid-sized facility located in CRYSTAL RIVER, Florida.

How Does Cypress Cove Compare to Other Florida Nursing Homes?

Compared to the 100 nursing homes in Florida, CYPRESS COVE CARE CENTER's overall rating (5 stars) is above the state average of 3.2, staff turnover (35%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Cypress Cove?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Cypress Cove Safe?

Based on CMS inspection data, CYPRESS COVE CARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Florida. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Cypress Cove Stick Around?

CYPRESS COVE CARE CENTER has a staff turnover rate of 35%, which is about average for Florida nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Cypress Cove Ever Fined?

CYPRESS COVE CARE CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Cypress Cove on Any Federal Watch List?

CYPRESS COVE CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.