PAVILION AT JACKSONVILLE, THE
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
The Pavilion at Jacksonville has received a Trust Grade of B+, which means it is considered above average and recommended for families seeking care. It ranks #257 out of 690 facilities in Florida, placing it in the top half of the state's nursing homes, and #18 out of 34 in Duval County, indicating there are only a few local options that are better. However, the facility's trend is worsening, having increased its issues from 3 in 2022 to 4 in 2024. Staffing is average with a 3/5 rating and a turnover rate of 50%, which is on par with the state average. On the positive side, there have been no fines, and RN coverage is reported as average, although this may limit the level of oversight compared to facilities with more nursing staff. Specific incidents noted in inspections include failures in food safety practices, such as serving expired food items and not using recipes to prepare meals, which could affect the residents' nutritional health. Additionally, the facility did not complete required mental health evaluations for some residents, which can impact their care plans. Overall, while the Pavilion at Jacksonville has strengths, such as no fines and decent ratings in health inspections, there are significant concerns in food service practices and compliance with care evaluation requirements that families should consider.
- Trust Score
- B+
- In Florida
- #257/690
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 50% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Florida facilities.
- Skilled Nurses ○ Average
- Each resident gets 37 minutes of Registered Nurse (RN) attention daily — about average for Florida. RNs are the most trained staff who monitor for health changes.
- Violations ○ Average
- 7 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Near Florida avg (46%)
Higher turnover may affect care consistency
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 7 deficiencies on record
May 2024
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
PASARR Coordination
(Tag F0644)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to obtain a pre-admission screening and resident review (PASARR)...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0661
(Tag F0661)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to provide an appropriate discharge summary including a recapitulati...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0801
(Tag F0801)
Could have caused harm · This affected 1 resident
Based on kitchen food service observations, staff interviews, facility record review, and facility policy and procedure review, the facility failed to employ sufficient staff with the appropriate comp...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected most or all residents
Based on interviews, record review, and policy and procedure review, the facility failed to ensure food served was prepared by methods that conserved nutritive value and flavor, by failing to follow s...
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May 2022
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected 1 resident
Based on observations, record review and interviews, the facility failed to monitor behaviors for one (Resident #6) of five residents selected for unnecessary medications review, from a total of 23 re...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0760
(Tag F0760)
Could have caused harm · This affected 1 resident
Based on medical record review, interviews with staff, and a review of the Policy and Procedure for General Guidelines for Medication Administration, the facility failed to monitor apical pulses for d...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observations, interviews, and record review, the facility failed to 1) Ensure food items had not expired, 2) Document food items' use by dates, 3) Keep thermometers in cooling units that cont...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (80/100). Above average facility, better than most options in Florida.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Florida facilities.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Pavilion At Jacksonville, The's CMS Rating?
CMS assigns PAVILION AT JACKSONVILLE, THE an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Florida, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Pavilion At Jacksonville, The Staffed?
CMS rates PAVILION AT JACKSONVILLE, THE's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 50%, compared to the Florida average of 46%.
What Have Inspectors Found at Pavilion At Jacksonville, The?
State health inspectors documented 7 deficiencies at PAVILION AT JACKSONVILLE, THE during 2022 to 2024. These included: 7 with potential for harm.
Who Owns and Operates Pavilion At Jacksonville, The?
PAVILION AT JACKSONVILLE, THE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE PAVILION GROUP, a chain that manages multiple nursing homes. With 60 certified beds and approximately 59 residents (about 98% occupancy), it is a smaller facility located in JACKSONVILLE, Florida.
How Does Pavilion At Jacksonville, The Compare to Other Florida Nursing Homes?
Compared to the 100 nursing homes in Florida, PAVILION AT JACKSONVILLE, THE's overall rating (4 stars) is above the state average of 3.2, staff turnover (50%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Pavilion At Jacksonville, The?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Pavilion At Jacksonville, The Safe?
Based on CMS inspection data, PAVILION AT JACKSONVILLE, THE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Florida. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Pavilion At Jacksonville, The Stick Around?
PAVILION AT JACKSONVILLE, THE has a staff turnover rate of 50%, which is about average for Florida nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Pavilion At Jacksonville, The Ever Fined?
PAVILION AT JACKSONVILLE, THE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Pavilion At Jacksonville, The on Any Federal Watch List?
PAVILION AT JACKSONVILLE, THE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.