CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER

16605 SE 74TH SOULLIERE AVENUE, THE VILLAGES, FL 32162 (210) 338-5220
For profit - Limited Liability company 120 Beds Independent Data: November 2025
Trust Grade
80/100
#190 of 690 in FL
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Chatham Glen Healthcare and Rehabilitation Center has received a Trust Grade of B+, which means it is above average and is generally recommended for families seeking care. It ranks #190 out of 690 facilities in Florida, placing it in the top half, and #3 out of 11 in Marion County, indicating that only two local options are better. However, the facility's trend is worsening, with the number of issues increasing from 3 in 2023 to 5 in 2024. Staffing is a mixed bag; while turnover is manageable at 42%, RN coverage is a concern, as it falls below the standard of 82% of Florida facilities, which might affect the quality of care residents receive. There have been specific incidents noted during inspections, such as outdated food items being stored improperly, which raises concerns about food safety, and one resident not receiving necessary nutritional supplements, which could impact their health. Despite these issues, the facility has not incurred any fines, indicating a lack of serious compliance problems in that regard. Overall, while there are strengths in the facility, families should weigh these against the weaknesses identified in care practices and staffing coverage.

Trust Score
B+
80/100
In Florida
#190/690
Top 27%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
3 → 5 violations
Staff Stability
○ Average
42% turnover. Near Florida's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Florida facilities.
Skilled Nurses
○ Average
Each resident gets 30 minutes of Registered Nurse (RN) attention daily — about average for Florida. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
11 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2023: 3 issues
2024: 5 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (42%)

    6 points below Florida average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

Staff Turnover: 42%

Near Florida avg (46%)

Typical for the industry

The Ugly 11 deficiencies on record

Sept 2024 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents received nutritional supplements for...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents received nutritional supplements for 1 of 9 residents reviewed for nutrition, Resident #43 (Photographic evidence obtained). Findings include: Review of Resident #43's admission record revealed the resident was admitted on [DATE] with diagnoses including combined systolic (congestive) and diastolic (congestive) heart failure (primary diagnosis), respiratory failure, orthostatic hypotension, pulmonary embolism without acute core pulmonale, essential (primary) hypertension, muscle weakness, abnormalities of gait and mobility, protein-calorie malnutrition, hyperlipidemia, atherosclerotic heart disease of native coronary artery without angina pectoris, peripheral vascular disease, gastro-esophageal reflux disease without esophagitis, osteoarthritis, and pleural effusion. Review of Resident #43's physician order dated 9/6/2024 showed it read, Mighty Shake with meals for protein supp [supplement] 1 carton= 4 oz [ounces]. During an observation on 9/17/2024 at 9:10 AM, Resident #43 was eating his breakfast. There was no Mighty Shake on the resident's meal tray. During an observation on 9/17/2024 at 1:05 PM, Resident #43 received a lunch tray with a Mighty Shake on the tray. At 1:34 PM, the meal tray with unopened Mighty Shake carton was removed and returned to the tray return cart. During an observation on 9/18/2024 at 9:10 AM, Resident #43 was eating his breakfast on his bedside table. There was no Mighty Shake on the resident's tray. During an observation on 9/18/2024 at 12:52 PM, Resident #43 received a lunch meal tray with no Mighty Shake on the resident's tray. During an interview on 9/18/2024 at 1:10 PM, Staff A, Certified Nursing Assistant (CNA), stated, The Mighty Shake was not on the tray. It should have been on the tray, but it was not there. During an interview on 9/18/2024 at 1:20 PM, the Registered Dietitian (RD) stated, I am familiar with the resident. I reviewed his weight loss and nutritional needs. I ordered Vitamins, protein, and Mighty Shakes. He should be getting the Mighty Shakes on his tray as ordered. The RD reviewed the order in Resident #43's medical record and stated, He [Resident #43] should be getting the Mighty Shake with each meal. The dietary staff should be putting it on the tray, and it comes from the kitchen. I don't think it would cause harm if he didn't get it. His weight is becoming stable, but he needs to be getting his shakes. During an interview on 9/18/2024 at 1:25 PM, the Certified Dietary Manager stated, The dietary aide is responsible for putting the Mighty Shakes on the tray with the meals. During an interview on 9/19/2024 at 7:48 AM, the Director of Nursing stated, I expect the nursing staff to be following physician orders. Review of the facility policy and procedure titled Nutritional and Dietary Supplements last reviewed on 5/15/2024, showed it read, Policy: It is the policy of this facility that nutritional and dietary supplements will be used to complement a resident's dietary needs in order to maintain adequate nutritional status and resident's highest practicable level of well-being. Definitions . Nutritional Supplements refers to products that are used to complement a resident's dietary needs such as calorie or nutrient dense drinks, total parenteral products, enteral products and meal replacement products (e.g. Ensure, Glucerna, Promote). Policy Explanation and Compliance Guidelines . 8. Nutritional supplements are to be provided to residents within 45 minutes of either a resident's request of less depending on the facility's scheduled time for meals.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

2) Review of Resident #52's Pharmacist's Recommendation to Prescriber dated 8/22/2024 showed it read, Findings/Recommendation: This resident has current orders that might present a potential drug inte...

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2) Review of Resident #52's Pharmacist's Recommendation to Prescriber dated 8/22/2024 showed it read, Findings/Recommendation: This resident has current orders that might present a potential drug interaction: Omeprazole cap 20 mg- give 20 mg by mouth two times a day for GERD [Gastroesophageal Reflux Disease] administer whole do not crush chew or cut., in addition to Sucralfate. Recommendation: Please consider discontinuation of Sucralfate at this time, unless clinically contraindicated. If concomitant therapy is still warranted at this time, please indicate reason . Prescriber's Response: Disagree. The form did not contain the prescriber's rationale. Review of Resident #52's medical records did not reveal any rationale provided by the provider for the pharmacist's recommendation on 8/22/2024. During an interview on 9/19/2024 at 11:26 AM, the Director of Nursing (DON) stated, I just spoke to the pharmacist, and they will be changing the forms so that the physicians know they must include a rationale. Since it just said comments, I would not think I had to write anything in that section. I did not find any rationale for the action of the physician for [Resident #52's name] and [Resident #72's name]. Review of the facility policy and procedure titled Addressing Medication Regimen Review Irregularities with the last review date of 5/6/2024 showed it read, Policy: It is the policy of this facility to provide a Medication Regimen Review (MRR) for each resident in order to identify irregulates and respond to those irregularities in a timely manner to prevent the occurrence of an adverse drug event . Policy Explanation and Compliance Guidelines . 4 d. The attending physician must document in the resident's medical record that the identified irregularity has been reviewed and what, if any, action has been taken to address. If there is to be no change in the medication, the attending physician should document his or her rationale in the resident's medical record. Based on record review and interview, the facility failed to ensure the attending physician documented their rationale related to pharmacy recommendations for 2 of 5 residents reviewed for unnecessary medications, Residents #52 and #72. Findings include: 1) Review of Resident #72's Pharmacist's Recommendation to Prescriber dated 4/25/2024 showed it read, Findings/Recommendation: This resident is receiving a low dose antipsychotic regimen, Quetiapine Tab [tablet] 25 mg [milligram]- Give 25 mg by mouth at bedtime for paranoia . Recommendation: please consider a taper or discontinuation at this time. If reduction or tapering is clinically contraindicated, please indicate rationale below . Prescriber's Response: Disagree. The form did not contain the prescriber's rationale. Review of Resident #72's Pharmacist's Recommendation to Prescriber dated 6/23/2024 showed it read, Findings/Recommendations: This resident has an order for Vitamin C Tab 500 mg- Give 500 mg by mouth one time a day for age related deficiency . Recommendation: Please consider discontinuation of Ascorbic Acid for supplement . Prescriber's Response: Disagree. The form did not contain the prescriber's rationale. Review of Resident #72's medical records did not reveal any rationale provided by the provider for the pharmacist's recommendations on 4/25/2024 and 6/23/2024.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure accurate documentation of nutritional suppleme...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure accurate documentation of nutritional supplement administration and percentage of supplement consumed for 1 of 9 residents reviewed for nutrition, Resident #43. Findings include: Review of Resident #43's admission record revealed the resident was admitted on [DATE] with diagnoses including combined systolic (congestive) and diastolic (congestive) heart failure (primary diagnosis), respiratory failure, orthostatic hypotension, pulmonary embolism without acute core pulmonale, essential (primary) hypertension, muscle weakness, abnormalities of gait and mobility, protein-calorie malnutrition, hyperlipidemia, atherosclerotic heart disease of native coronary artery without angina pectoris, peripheral vascular disease, gastro-esophageal reflux disease without esophagitis, osteoarthritis, and pleural effusion. Review of Resident #43's physician order dated 9/6/2024 showed it read, Mighty Shake with meals for protein supp [supplement] 1 carton= 4 oz [ounces]. During an observation on 9/17/2024 at 9:10 AM, Resident #43 was eating his breakfast. There was no Mighty Shake on the resident's meal tray. During an observation on 9/17/2024 at 1:05 PM, Resident #43 received a lunch tray with a Mighty Shake on the tray. At 1:34 PM, the meal tray with unopened Mighty Shake carton was removed and returned to the tray return cart. During an observation on 9/18/2024 at 9:10 AM, Resident #43 was eating his breakfast on his bedside table. There was no Mighty Shake on the resident's tray. During an observation on 9/18/2024 at 12:52 PM, Resident #43 received a lunch meal tray with no Mighty Shake on the resident's tray. During an interview on 9/18/2024 at 1:10 PM, Staff A, Certified Nursing Assistant (CNA), stated, The Mighty Shake was not on the tray. It should have been on the tray, but it was not there. During an interview on 9/18/2024 at 1:17 PM, Staff B, Licensed Practical Nurse (LPN), stated, The nurse is responsible for documenting if the Mighty shake was drunk by the resident with his meals. I documented how much of the shake he drank in the MAR [Medication Administration Record]. Review of Resident #43's Medication Administration Record (MAR) showed the resident consumed 100% of Mighty Shake on 9/17/2024 at 8:00 AM, 9/17/2024 at 12:00 PM, and 9/18/2024 at 8:00 AM. During an interview on 9/19/2024 at 7:48 AM, the Director of Nursing stated, The amount consumed by a resident need to be accurately documented in the resident's record. The Mighty Shake shouldn't be documented with the amount consumed if the resident didn't receive it. I expect the nursing staff to be documenting accurately. Review of the facility policy and procedure titled Documentation in Medical Record last reviewed on 2/21/2024, showed it read, Policy: Each resident's medical record shall contain an accurate representation of the actual experiences of the resident and include enough information to provide a picture of the resident's progress through complete, accurate, and timely documentation. Policy Explanation and Compliance Guidelines . 4. Principles of documentation, include, but are not limited to: a. Documentation shall be factual, objective, and resident centered. i. False information shall not be documented.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure staff performed hand hygiene during medication administration for 2 of 4 reviewed for medication administration, Resid...

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Based on observation, interview, and record review, the facility failed to ensure staff performed hand hygiene during medication administration for 2 of 4 reviewed for medication administration, Residents #481 and #101, and during wound care for 1 of 6 residents reviewed for skin conditions, Resident #13 to prevent from possible spread of infection and communicable diseases. Findings include: 1) During an observation on 9/18/2024 at 9:03 AM, Staff B, Licensed Practical Nurse (LPN), opened the medication cart and realized she had no liquid protein in the medication cart. Staff B went to the medication room and used the keypad to open the door. Staff B returned to the medication cart and began to open and pour the liquid protein into a medication cup without performing hand hygiene. Staff B's pen fell on the floor and Staff B picked up the pen. Staff B opened the bottom drawer and removed a Sani wipe container with a purple top and sanitized the pen and her hands with the wipe without using gloves. Staff B proceeded to pour medication for Resident #481. Staff B did not have Miralax on hand in the medication cart. Staff B entered Resident #481's room leaving the oral medication locked in the medication cart and handed the liquid protein to the resident. The resident refused the medication. During an interview on 9/18/2024 at 9:36 AM, Staff B, LPN, stated, I did not realize I did not do hand hygiene when I came back from the medication room. I thought I did. 2) During an observation on 9/18/2024 at 9:59 AM, Staff D, Registered Nurse (RN), poured medications for Resident #101. Staff D did not have iron in her medication cart and went to the medication room to get the medication. Staff D opened the medication room door using the keypad. Staff D returned to the medication cart and opened and poured the iron into the medication cup without performing hand hygiene. Staff D was crossing the hallway and when another staff member exited a room and called Staff D for help, stating a resident had fallen. Staff D entered Resident #12's room with Resident #101's medication in her hand. Staff D exited Resident #12's room and without hand hygiene or disposing the medication entered Resident #101's room and administered the medication. During an interview on 9/18/2024 at 10:18 AM, Staff D, RN, stated, I should have done hand hygiene after coming back from the medication room and when I exited the resident's room before entering another resident's room. During an interview on 9/18/2024 at 10:47 AM, the Director of Nursing stated, Nursing staff should have performed hand hygiene when they return from the medication room since they are touching the keypad and the door to open the room. Staff should not walk into another resident's room with another resident's medication. Staff should hand the medication to another employee or just get rid of the medication and redraw the medication needed. 3) During an observation on 9/19/2024 at 7:25 AM, Staff E, Wound Care Nurse, LPN, entered Resident #13's room and donned personal protective equipment. Staff E removed the dressing from Resident #13's right foot. Staff E removed her gloves and donned a new pair of gloves without performing hand hygiene. Staff E cleaned the wound and removed her gloves and donned new pair of gloves without performing hand hygiene and applied the treatment. Staff E removed her gloves and donned a new pair of gloves without performing hand hygiene and applied a dressing to the resident's right foot wound. Staff E removed her gloves and donned a new pair of gloves without performing hand hygiene, repositioned the resident and removed the sacrum dressing. Resident #13 had a bowel movement. Staff E cleaned Resident #13's bowel movement. Staff E removed her gloves and donned a new pair of gloves without performing hand hygiene and proceeded to clean the sacrum wound. Staff E removed her gloves and donned a new pair of gloves without performing hand hygiene and applied the treatment. Staff E removed her gloves and donned a new pair of gloves without performing hand hygiene and applied the dressing. Staff E removed her gloves and donned a new pair of gloves without performing hand hygiene and proceeded to remove the left foot wound dressing. Staff E removed her gloves and donned a new pair of gloves without performing hand hygiene. Staff E cleaned the wound and changed her gloves without performing hand hygiene in between. Staff E applied the treatment to the wound. Staff E removed her gloves and donned a new pair of gloves without performing hand hygiene and applied the dressing to the resident's left foot. During an interview on 9/19/2024 at 7:56 AM, Staff E, LPN, stated, I know I should have used hand sanitizer in between removing my gloves. Yesterday, he had the hand sanitizer bottle in the room, but he did not have it today. During an interview on 9/19/2024 at 1:04 PM, the Director of Nursing (DON) stated, Staff should preform hand hygiene in between wound care steps and when they remove their gloves hand hygiene should be done. Review of the facility policy and procedure titled Hand Hygiene with the last review date of 5/6/2024 showed it read, Policy: All staff will perform proper hand hygiene procedures to prevent the spread of infection to other personnel, residents, and visitors. This applies to all staff working in all locations within the facility . Policy Explanation and Compliance Guidelines . 6. Additional Considerations: a. The use of gloves does not replace hand hygiene. If your task requires gloves, perform hand hygiene prior to donning gloves, and immediately after removing gloves.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation, interview, and record review, the facility failed to post the accurate nurse staffing data for the facility on a daily basis. Findings include: During an observation while conduc...

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Based on observation, interview, and record review, the facility failed to post the accurate nurse staffing data for the facility on a daily basis. Findings include: During an observation while conducting the initial tour of the facility on 9/16/2024 at 9:10 AM, there was no nurse staffing data on the receptionist desk, posted on the wall, in the reception area or at the nursing stations. During an interview on 9/16/2024 at 9:20 AM, the Administrator stated, I'm not sure what you are looking for. We have a list on each unit of all the staff for the day. I don't have the information you are looking for posted. During an observation on 9/16/2024 at 3:03 PM, the nurse staffing data was displayed on the counter at the receptionist desk, indicating the facility census for 9/16/2024 as 111. During an interview on entrance conference conducted on 9/16/2024 at 9:14 AM, the Administrator stated the resident census for 9/16/2024 was 110. Review of the facility's daily census dated 9/16/2024 showed total residents of 110. During an interview on 9/16/2024 at 3:05 PM, the Administrator stated, The posting is posted up front each day, but it was not there this morning when you asked me about it. It should have been there, and it should be accurate. During an interview on 9/18/2024 at 8:04 AM, Staff C, Certified Nursing Assistant/Staff Coordinator, stated that she coordinated the federal staffing posting and it wasn't posted at shift change for 9/16/2024. Review of the facility policy and procedure titled Nurse Staffing Posting Information last reviewed on 8/23/2024, showed it read, Policy: It is the policy of this facility to make nurse staffing information readily available in a readable format to residents and visitors at any given time. Policy Explanation and Compliance Guidelines: 1. The Nurse Staffing Sheet will be posted on a daily basis and will contain the following information: a. Facility name, b. The current date, c. Facility's current resident census, d. The total number and the actual hours worked by the following categories of licensed and unlicensed nursing staff directly responsible for resident care per shift: i. Registered Nurses, ii. Licensed Practical Nurse/Licensed Vocational Nurses, iii. Certified Nurse Aides. 2. The facility will post the Nurse Staffing Sheet at the beginning of each shift. 3. The information posted will be: a. Presented in a clear and readable format. b. In a prominent place readily accessible to residents and visitors.
May 2023 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to submit the Minimum Data Set (MDS 3.0) discharge summary in a timely ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to submit the Minimum Data Set (MDS 3.0) discharge summary in a timely manner for 1 (Resident #21) of 4 residents reviewed for discharge. Findings include: Review of Resident #21's MDS 3.0 summary assessment titled Discharge-return not anticipated was completed on 1/12/2023 and was accepted on 5/23/2023. Section A Identification Information read F. Entry/discharge reporting 10. Discharge-return not anticipated. A200. discharge date [DATE]. Review of Resident #21's admission record documented Resident #21 was discharged on 12/16/2022. During an interview on 5/24/2023 at 8:40 AM Staff D, MDS Coordinator, stated, It was completed [MDS 3.0 Discharge-return not anticipated] on 12/16/2022 and locked as of yesterday [5/23/2023]. This happened due to the way it had been set up, the report was not setup to be send to CMS and the correction was made yesterday. The assessment had been done in a timely manner just not submitted. Upon request of a policy and procedure for MDS 3.0 and discharge assessments, the Director of Nursing stated, The facility does not have a policy for MDS 3.0, we follow the Resident Assessment Instrument (RAI) Manual guidelines.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) During on observation on 05/22/2023 at 8:27 AM, Resident #338 was lying on his back in bed, without bilateral heels off load...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) During on observation on 05/22/2023 at 8:27 AM, Resident #338 was lying on his back in bed, without bilateral heels off loaded [allow weight of the leg to 'settle' into an offloading device such as pillow, wedge or boot]. During an observation on 05/23/2023 at 9:28 AM Resident #338 was lying in bed watching television without bilateral heels off loaded. During an observation on 05/24/2023 at 11:02 AM Resident #338 was lying in bed watching television without bilateral heels off loaded. During an observation on 05/24/2023 at 1:45 PM Resident #338 was lying in bed visiting with family. Bilateral heels were not off loaded. During an interview on 5/24/2023 at 10:00 AM Resident #338 stated, They do not put anything on my feet, or under my heels while I am lying in bed. During an interview on 5/24/2023 at 1:55 PM Staff C, Licensed Practical Nurse stated, It is the responsibility of the Certified Nursing Assistants (CNA's) and the nurses to make sure the care plan is being followed. Review of Resident #338's physician's orders dated 5/20/2023 read Offload Bilateral heels while in bed every shift for Prophylaxis. Review of Resident #338's care plan dated 5/20/2023 read Risk for skin breakdown related to decreased mobility. Administer skin treatment as ordered. Minimize pressure to boney prominences. Based on observation, interview, and record review the facility failed to implement comprehensive resident centered care plan interventions for 2 (Resident #9, #338) of 12 residents review for accidents and pressure ulcers. Photographic evidence obtained. Findings include: 1) During an observation on 5/22/2023 at 10:03 AM Resident #9 was lying in bed, one fall mat was placed on the floor on the right side of the bed while the left side of the bed there was no fall mat on the floor. During an observation on 5/23/2023 at 9:00 AM Resident #9 was lying in bed, one fall mat was placed on the floor on the right side of the bed while the left side of the bed there was no fall mat on the floor. During an observation on 5/24/2023 at 8:30 AM Resident #9 was lying in bed, one fall mat was placed on the floor on the right side of the bed while the left side of the bed there was no fall mat on the floor. During an observation on 5/24/2023 at 12:30 PM AM Resident #9 was lying in bed, one fall mat was placed on the floor on the right side of the bed while the left side of the bed there was no fall mat on the floor. During an interview on 5/24/2023 at 1:38 PM Staff B, License Practical Nurse (LPN) stated, I am not sure why [Resident #9's name] only has one fall mat maybe its due to her side table being placed on the side with no floor mat. If the [NAME] (Certified Nursing Assistant Point of Care system for the comprehensive care plan] states bilateral floor mats, staff should ensure it is followed. During an interview on 5/24/2023 at 2:25 PM Director of Nursing stated, Staff are expected to follow what is documented on the [NAME]. Review of Resident #9's admission record documented an admission date of 2/14/2023 with diagnoses to include muscle weakness, altered mental status, abnormal posture, presence of right artificial hip joint, and dementia. Review of Resident #9's comprehensive care plan with a revision date of 10/14/2022 read, Focus [problem]. I am at risk for falls related to decreased mobility, weakness, unsteady gait, and medication contributors. Interventions. Bilateral floor mats at bedside while in bed. Review of the policy and procedure titled Comprehensive Care Plans with implemented date of 10/24/2022 read, Policy: It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, which includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the resident's comprehensive assessment.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to ensure food was stored in accordance with professional standards for food service safety in the dry storage food area and in t...

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Based on observation, interview and record review, the facility failed to ensure food was stored in accordance with professional standards for food service safety in the dry storage food area and in the walk-in freezer in the main kitchen. Findings include: During the initial tour of the kitchen dry good storage area conducted with the Certified Dietary Manager on 5/22/23 at 9:25 AM, a plastic scoop was observed in the oatmeal storage bin lying on top of the oatmeal and a small metal scoop was observed in the brown sugar storage bin on top of the brown sugar. During a tour conducted with the Certified Dietary Manager on 5/22/23 at 9:30 AM of the facility's walk-in freezer, there was a container of fried chicken with the cover opened on the corner, a partially used bag of lasagna sheets not fully closed and a partially used bag of preformed cookie pucs [formed, uncooked cookie dough] not fully closed. During an interview conducted on 5/24/23 at 9:47 AM the Certified Dietary Manager stated that her expectation for food stored in the freezer be labeled, dated and fully closed and that no scoops should be kept on top of the food in the dry food storage bins. Review of policy and procedure titled Food Safety Requirements implemented 3/18/23 read, Policy: It is a policy of this facility to procure food from sources approved or considered satisfactory by federal, state and local authorities. Food will also be stored, prepared, distributed and served in accordance with professional standards for food service safety. Policy Explanation and Compliance Guidelines: 1. Food safety practices shall be followed throughout the facility's entire food handling process. This process begins when food is received from the vendor and ends with the delivery of the food to the residents. Elements of this process including the following: .b. Storage of food in a manner that helps prevent deterioration or contamination of the food, including the growth of microorganisms 8. Additional strategies to prevent foodborne illness include, but are not limited to: .d. Proper refrigeration of meat, poultry, and pasteurized dairy products.
Jan 2022 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure residents who were unable to carry out activiti...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure residents who were unable to carry out activities of daily living (ADL's) received the necessary services to maintain good personal hygiene for 2 of 4 residents, Residents #369 and #371, in a total sample of 28 residents. Findings: Review of the admission record for Resident #369 documented the resident was admitted on [DATE] with diagnosis to include: Non-displaced intertrochanteric fracture of right femur, displaced comminuted fracture of shaft of humerus right arm, age related osteoporosis, and syncope and collapse. During an observation on 1/10/22 at 10:16 AM Resident #369 was sitting in her wheelchair, had a sling on her right upper arm, long facial hair was observed to her upper lip and chin, and her hair was greasy. During an interview on 1/10/22 at 10:17 AM, Resident #369 stated she was admitted to the facility last Wednesday,1/5/2022 and had not had a shower or a bed bath since coming to the facility, no one offered to give me a shower or a bed bath. I would love to have them remove the hair on my face and give me a shower. During an observation on 1/11/2022 at 8:30 AM Resident #369 was in bed, there was a sling to her right upper arm, facial hair to her upper lip and chin, and greasy hair. During an observation on 1/12/2022 at 9:22 AM Resident #369 was in bed, there was a sling to her right upper arm, facial hair on her upper lip and chin, and greasy hair. During an interview on 1/12/2022 at 9:22 AM, Resident #369 stated, I still did not get a shower. I hope they will give me a shower today and cut my facial hair. I told my daughter to bring in scissors so they can cut my facial hair, because I do not want to be shaved. During an interview on 1/13/2022 at 10:12 AM, Resident #369 stated, I sat up in a chair in the bathroom yesterday and had a sponge bath, but I wished they would have washed my hair. During an interview on 1/12/2022 at 10:03 AM Staff E, Certified Nursing Assistant (CNA) stated she was assigned to Resident #369. She was aware of the shower schedule for Resident #369 then stated the resident has a sling on her arm that cannot be removed, so therapy will give her a shower today. During an interview on 1/13/2022 at 10:02 AM, the Director of Therapy stated, Occupational Therapy (OT) does provide showers at times. He verified that the OT notes dated 1/12/2022 for Resident #369 confirmed the resident received only a sponge bath, not a shower. A request was made for documentation of the resident not being able to have a shower, none was provided. Review of the shower schedule revealed Resident #369 was scheduled for showers every Wednesday and Saturday on the day shift. Review of the Minimum Data Set (MDS) Assessment Reference Date (ARD) 1/11/2022, Section C500 read a Brief Interview for Mental Status (BIMS) score of 15, (intact cognitive response). Section G read Resident #369 was required extensive assistance of two persons for physical assistance with bed mobility, dressing, toilet use, personal hygiene and total dependence for bathing with two person assistance. Review of the Initial care plan read: Staff and I believe that I am capable of increased independence with at least one activities of daily living (ADL) prior to returning to the community. Goal: I will have ADL's completed and hygiene needs met daily through next review. 2. Review of the admission record for Resident #371 documented the resident was admitted to the facility on [DATE] with diagnosis to include: Methicillin Resistant Staphylococcus Aureus, Parkinson's disease, Bacteremia, and Type 2 Diabetes. During an observation on 01/10/22 at 10:40 AM Resident #371 was in bed, awake, alert, oriented to name, time and place. The resident was observed with facial hair, food debris on his teeth, and a dark colored substance under the nail beds of both hands. During an interview on 1/10/2022 at 10:40 AM Resident #371 stated that he has been at the facility for about two and half weeks and has not had a shower but once. My last shower was two weeks ago, the staff said they would check into it, but nothing happened. I don't know why they would not even give me a bed bath and I cannot brush my teeth because I cannot stand up. During an observation on 1/11/2022 at 9:02 AM Resident #371 was in bed, awake, and alert. The resident was observed with facial hair, food debris on his teeth, and a dark colored substance under the nail beds of both hands. During an interview on 1/11/2022 at 9:02 AM Resident #371 stated, I wished they could shave me and give me a shower. I would never pass on a shower if they offered. During an interview on 1/11/2022 at 10:02 AM Staff B, Certified Nursing Assistant (CNA) stated, I don't really know about the residents because I do not work in this unit all the time. I check the CNA shower book to find out if they are scheduled for a shower. If a resident refuses a shower, I will try to offer at a later time because I work 12 hours. If they still refuse, the resident signs a refusal form. I do not know when Resident #371 is scheduled for a shower, I would have to check the shower book. During an interview on 1/12/2022 at 9:39 AM Resident #371 stated, I am disappointed, the girl was in a hurry and did not shave me. Review of the shower schedule for Resident #371 read the resident's shower days were every Wednesday and Saturday on the day shift. Review of the Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 1/6/2022 read under Section C500 for Brief Interview for Mental Status (BIMS) score of 11 (moderate cognitive impairment). Section G read Resident #371 requires extensive assistance of two person assistance for bed mobility, transfers, locomotion on and off the unit, dressing, eating, toilet use, and total dependence on bathing. During an interview on 1/11/2022 at 10:12 AM Staff C, Regional Nurse Consultant (RNC) confirmed that Resident #371 has facial hair and there is a dark colored substance underneath his fingernails. Review of the comprehensive plan of care dated 1/2/2022 for Resident #371 read Focus: I am capable of increased independence with my activities of daily living (ADL) prior to returning to the community. Goal: Have ADL's completed and hygiene needs met daily. Interventions dated 1/2/2022 include - Assist with oral hygiene as needed. Report any decline in ADL capabilities to MD/PT/NP [Medical Doctor, Physical Therapist, Nurse Practitioner] as needed. Encourage patient to do as many ADL tasks for themselves as possible.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident received treatment and care in acco...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident received treatment and care in accordance with professional standards of practice for the maintenance of a Peripherally Inserted Central Catheter (PICC) for 1 of 3 residents, Resident #371. Findings: Review of the admission record for Resident #371 documented the resident was admitted to the facility on [DATE] with diagnosis to include: Methicillin Resistant Staphylococcus Aureus (MRSA - a type of bacteria that is resistant to several antibiotics), Parkinson's Disease, Bacteremia, and Type 2 Diabetes. During an observation on 1/10/22 at 10:15 AM Resident #371 had a PICC located in the anterior elbow covered with a stockinet. The PICC site had dried, crusty, red to dark red blood visible through the transparent dressing. The date written on the dressing was partially illegible with only 12/ at 8 PM visible. During an interview on 1/10/2022 at 10:17 AM Resident #371 stated that he was still receiving medication through his PICC line and confirmed that the dressing has not been changed. Resident #371 stated, I have not seen them change the dressing. I have not refused to have the dressing changed. During an observation on 1/10/2022 at 2:03 PM the PICC line dressing located on the anterior elbow site had dried, crusty, red to dark red blood visible through the transparent dressing. The date written on the dressing was partially illegible with only 12/ at 8 PM visible. During an interview on 1/11/2022 at 9:58 AM Resident #371 stated, I just received my PICC medication. Review of the physician's order dated 12/31/2021 read: Change left upper arm PICC transparent dressing every 7 days and PRN [as needed]. Normal Saline Flush Solution 0.9% 10 ml [milliliters] every 8 hours for patency. Change IV [intravenous] tubing and caps every 72 hours. Monitor IV for redness, swelling, bleeding and pain. Notify MD [Medical Doctor] if any are present. Review of the Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 1/6/2022 read under Section C500 for a Brief Interview for Mental Status (BIMS) a score of 11 (moderate cognitive impairment). Review of the Medication Administration Record (MAR) for December 2021 and January 2022 read Resident #371 Cefazolin 2000 milligrams (mg) IV (intravenous) every 8 hours for MRSA, start date of 12/31/2021 and stop date of 1/9/2022. The MAR was documented by the attending licensed nurse indicating the antibiotics per administered per the physician's orders. Review of the Treatment Administration Record (TAR) for December 31, 2021 through January 11, 2022 documented the PICC line dressing change was not provided per the physician's order. During an interview on 1/11/2022 at 10:12 AM Staff C, Regional Nurse Consultant (RNC) stated intravenous site dressings were changed depending on their admission date, they are changed in 24 hours, and I think, again every 3 days, but I am not sure of that. During an observation on 1/11/2022 at 10:12 AM the RNC confirmed the date on the PICC dressing site on the left anterior elbow read 12/ at 8:00 PM and the rest was not legible. Review of the comprehensive care plan for Resident #371 read the patient is receiving antibiotic therapy related to diagnoses of MRSA and is at risk for complications. Interventions include IV (PICC) dressing changes as ordered, observe IV PICC insertion site for sign and symptoms of redness, infection and infiltration. Review of the policy and procedure titled, Midline Dressing Changes with a review date of October 2019 read: Policy: Midline catheter dressings will be changed at specified intervals, or when needed, to prevent catheter related infections associated with contaminated, loosened or soiled catheter-site dressing. General Guidelines: 1. Change midline catheter dressing 24 hours after insertion if placed with gauze, every 7 days or if it is wet, dirty, not intact, or compromised in any way. 4. Use a sterile, transparent, semi-permeable membrane (TSM) or gauze dressing. If gauze dressing is used, cover the gauze dressing with a TSM dressing and change the dressing every 48 hours.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and policy and procedure review, the facility failed to ensure food was labeled, dated, stored, and monitored in accordance with professional standards. Findings; Duri...

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Based on observation, interview, and policy and procedure review, the facility failed to ensure food was labeled, dated, stored, and monitored in accordance with professional standards. Findings; During the initial tour of the kitchen conducted on 1/10/2022 beginning at 9:17 AM with the Certified Dietary Manager (CDM) an observation of the walk-in cooler showed several outdated containers of leftovers to include a container labeled green beans dated 1/3/2022, a container of rice dated 1/1/22, and a container of black-eyed peas dated 1/1/22. There were containers of raw tomatoes and whole lemons observed with bruising, oozing brownish and/or white discoloration to the produce. During an interview on 1/10/2022 at 9:30 AM the CDM confirmed the food products that are considered a left-over should have been discarded timely. The CDM stated the produce should not remain in the cooler when they have discoloration or a break in the outer skin. Review of policy and procedure titled, Date Marking for Food Safety dated 3/18/2020 with a revision date of 2/22/21 read, The Head Cook, or designee, shall be responsible for checking the refrigerator daily for food items that are expiring, and shall discard accordingly. Review of the policy and procedure titled, Food Safety Requirements dated 2021, no month was documented, with a revision date of 2/22/21 read, Food will also be stored, prepared and served in accordance with professional standards for food service safety. 3. c. iv. Labeling, dating, and monitoring refrigerated food, including, but not limited to leftovers, so it is used by its use-by date, or frozen (where applicable)/discarded. Review of https://www.fsis.usda.gov/food-safety/safe-food-handling-and-preparation/food-safety-basic/leftovers-and-food-safety#_Store review and printed on 1/20/22 read, Store Leftovers Safely - Leftovers can be kept in the refrigerator for 3 to 4 days or frozen for 3 to 4 months.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (80/100). Above average facility, better than most options in Florida.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Florida facilities.
  • • 42% turnover. Below Florida's 48% average. Good staff retention means consistent care.
Concerns
  • • 11 deficiencies on record. Higher than average. Multiple issues found across inspections.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Chatham Glen Healthcare And Rehabilitation Center's CMS Rating?

CMS assigns CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Florida, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Chatham Glen Healthcare And Rehabilitation Center Staffed?

CMS rates CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 42%, compared to the Florida average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Chatham Glen Healthcare And Rehabilitation Center?

State health inspectors documented 11 deficiencies at CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER during 2022 to 2024. These included: 10 with potential for harm and 1 minor or isolated issues.

Who Owns and Operates Chatham Glen Healthcare And Rehabilitation Center?

CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 120 certified beds and approximately 115 residents (about 96% occupancy), it is a mid-sized facility located in THE VILLAGES, Florida.

How Does Chatham Glen Healthcare And Rehabilitation Center Compare to Other Florida Nursing Homes?

Compared to the 100 nursing homes in Florida, CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER's overall rating (4 stars) is above the state average of 3.2, staff turnover (42%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Chatham Glen Healthcare And Rehabilitation Center?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Chatham Glen Healthcare And Rehabilitation Center Safe?

Based on CMS inspection data, CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Florida. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Chatham Glen Healthcare And Rehabilitation Center Stick Around?

CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER has a staff turnover rate of 42%, which is about average for Florida nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Chatham Glen Healthcare And Rehabilitation Center Ever Fined?

CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Chatham Glen Healthcare And Rehabilitation Center on Any Federal Watch List?

CHATHAM GLEN HEALTHCARE AND REHABILITATION CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.