PERIMETER REHABILITATION SUITES BY HARBORVIEW

5470 MERIDIAN MARK ROAD, BLDG E, ATLANTA, GA 30342 (404) 256-5131
For profit - Limited Liability company 240 Beds HARBORVIEW HEALTH SYSTEMS Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#306 of 353 in GA
Last Inspection: October 2023

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

Perimeter Rehabilitation Suites by Harborview has received a Trust Grade of F, indicating serious concerns about the quality of care provided, as this grade reflects significant issues. In the state of Georgia, it ranks #306 out of 353 nursing homes, placing it in the bottom half of facilities, and it is #16 out of 18 in Fulton County, meaning there are very few better local options. The facility is worsening, with reported issues increasing from 1 in 2024 to 25 in 2025. Staffing is a major concern, as it has a low rating of 1 out of 5 stars and a turnover rate of 62%, which is significantly higher than the Georgia average of 47%. Although the facility has not incurred any fines, which is a positive sign, the quality of care has been alarming, with critical incidents such as a resident's death due to inadequate hydration management and failure to monitor laboratory results, highlighting serious risks to resident health.

Trust Score
F
0/100
In Georgia
#306/353
Bottom 14%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
1 → 25 violations
Staff Stability
⚠ Watch
62% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Georgia facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 19 minutes of Registered Nurse (RN) attention daily — below average for Georgia. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
46 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 1 issues
2025: 25 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Georgia average (2.6)

Significant quality concerns identified by CMS

Staff Turnover: 62%

16pts above Georgia avg (46%)

Frequent staff changes - ask about care continuity

Chain: HARBORVIEW HEALTH SYSTEMS

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (62%)

14 points above Georgia average of 48%

The Ugly 46 deficiencies on record

3 life-threatening 1 actual harm
Jun 2025 25 deficiencies 3 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0692 (Tag F0692)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the interview and record review, the facility failed to assess and provide one of 48 sampled residents (R) (R124) with ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the interview and record review, the facility failed to assess and provide one of 48 sampled residents (R) (R124) with sufficient fluid intake via gastric tube feeding to maintain proper hydration and health. As a result, R124 was admitted to an acute care hospital on [DATE] and died on [DATE] from septic shock, hypoxic respiratory failure, and non-ST elevation myocardial infarction. On [DATE], a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation caused or had the likelihood to cause serious injury, harm, impairment, or death to residents. The facility's Administrator was informed of the Immediate Jeopardy (IJ) for F692, F710, and F835 on [DATE] at 3:00 pm. The noncompliance related to the IJ was identified to have existed on [DATE]. Based on observations, record reviews, interviews, and a review of the facility's policies as outlined in the Credible Allegation of Compliance, it was validated that the corrective plans and the immediacy of the deficient practice were removed on [DATE]. Findings included:A review of the Notification of Changes Policy dated [DATE] and revised on [DATE] revealed that the purpose of this policy is to ensure the facility promptly informs the resident, consults the resident's physician, and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification.A review of the Hydration Policy dated [DATE] and revised on [DATE] revealed that the facility offers each resident sufficient fluid, including water and other liquids, consistent with resident needs and preferences to maintain proper hydration and health.A review of the Physician Visits and Physician Delegation Policy dated [DATE] and revised on [DATE] revealed that it is the policy of this facility to ensure the physician takes an active role in supervising the care of residents.1. A review of an admission Record revealed R124 was an [AGE] year-old male admitted to the facility on [DATE] with medical history that included, but was not limited to, dementia, dysphagia, gastric tube, sepsis, urinary tract infection, hypovolemia, hyperosmolality, and hypernatremia, chronic obstructive pulmonary disease, essential hypertension, atrial fibrillation, and seizures. A review of a Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of [DATE], revealed R124 had a Brief Interview for Mental Status (BIMS) score of 99, which indicated the resident was dependent for all activities of daily living (ADL) care, required PEG-tube feedings, was bedfast, and was non-verbal.A review of R124's Care Plan included a focus area initiated on [DATE], which indicated the resident required tube feeding (PEG) related to dysphagia. Interventions directed staff to observe/document/report as needed (PRN) any symptoms of aspiration-fever, shortness of breath, tube dislodged, infection at tube site, self-extubation, tube dysfunction or malfunction, abnormal breath/lung sounds, abnormal lab values, abdominal pain, distension, tenderness, constipation or fecal impaction, diarrhea, nausea/vomiting, dehydration date initiated [DATE].A review of physician orders dated [DATE] revealed R124's facility physician (MM) ordered comprehensive metabolic panel (CMP) labs that revealed R124 had an abnormal blood sodium level of 151 mEq/L. (Normal Sodium 136 - 145 mEq/L)A review of the electronic medical record (EMR) revealed the facility's previous Director of Nursing (DON) reviewed R124's CMP labs on [DATE] at 10:43 am. The previous facility's DON did not notify/follow up with physician MM since interventions were not ordered to correct R124's hypernatremia.A review of the EMR revealed the facility's Nurse Practitioner (NP) reviewed R124's CMP labs on [DATE] at 9:31 pm. No record of notifying the resident's physician or ordering interventions.A review of labs ordered from [DATE] through [DATE] (Eight days) revealed, physician MM did not recheck labs or provide orders for intravenous (IV) fluids as an intervention to correct R124's hypernatremia. Record review of hospital CMP labs on [DATE] revealed R124's sodium level was 161 mEq/L. R124 was admitted to the hospital from [DATE] through [DATE] (24 days).A review of the nurse's progress note dated [DATE] revealed R124 was observed in bed using accessory muscles to breathe, and he was unresponsive. R124's oxygen saturation levels were out of range (no value documented). Oxygen 100% was applied with no improvement. Physician MM was notified, and they gave orders to send R124 to the hospital.A review of hospital CMP labs on [DATE] revealed R124's sodium level was 161 mEq/L. Record review of hospital Medication Administration records revealed R124 was hospitalized for 24 days and administered continuous IV fluids for severe dehydration, weakness, and acute respiratory failure. The resident was discharged from the hospital and returned to the facility on [DATE].A review of facility readmission CMP labs ordered by physician MM on [DATE] revealed R124's sodium level was 142 mEq/L on [DATE].A review of nursing notes dated [DATE] at 2:46 pm revealed, Note Text: (Nurse) Writer called physician MM concerning resident weight. Physician MM stated that she does not totally agree with fluctuating weight. Physician MM recommends that the resident (R124) be re-weighed tomorrow and that RD follow up with weights and tube feeding. Physician MM was made aware of the lab results of [DATE] of hemoglobin of 8.2 compared to 9.5 on [DATE]. Physician MM stated no new orders at this time based on the normal value of MCV, Albumin of 2.3, and per physician MM, the RD can review and recommend supplements. The Responsible Party (RP) was made aware.A review of the facility Registered Dietitian (RD) notes dated [DATE] at 8:48 am revealed, Nutrition Note: [AGE] year-old male recently readmitted from hospital. Upon readmission resident was triggered with significant weight gain, since they had been triggered with significant weight loss. The team reweighed the resident today. Current wt 145.4 lbs. Tube feeding (TF) infusion meets residents' increased needs. (R124) The resident has multiple wounds. Reviewed lab results [DATE]. See RD recommendations below:Height (HT): 71 (5 ft'9 in)Weight (WT): 145.4 lbs.Body Mass Index (BMI): 20.2Significant Weights: [DATE] readmission wt: 159 lbs./-8.5%A review of R124's hospital records on [DATE] revealed a discharge weight of 163 lbs. R124's had a weight loss of 11.6%; 17.6 lbs. in six days.A review of R124's labs revealed that physician MM did not order any new labs related to R124's change in condition noted by the RD on [DATE], nor after the resident was re-weighed on [DATE]. Weight Results: [DATE] at 10:00 am 145.4 lbs. via mechanical lift.A review of R124's labs revealed that Physician MM did not order any new labs related to R124's change in condition noted by the RD on [DATE].A review of nurse progress notes revealed on [DATE], R124 was observed in bed using accessory muscles to breathe, and he was unresponsive. R124's oxygen saturation levels were out of range. (No value documented) 100% oxygen was applied with no improvement. R124's physician, MM, was notified, and they gave orders to send R124 to the hospital.A review of Emergency Medical Services reported R124's oxygen saturation levels were 85% on 15 Liters of oxygen on [DATE].A review of hospital diagnosis for R124 on [DATE] includes hypoxemic respiratory failure, aspiration pneumonia, urinary tract infections (UTI), adult failure to thrive, dehydration, atrial fibrillation, and metabolic dysfunction.A review of R124's Death Certificate lists cause of death as septic shock, hypoxic respiratory failure, and non-ST elevation myocardial infarction. R124 was pronounced dead at the hospital on [DATE] at 7:04 am.During an interview on [DATE] at 12:06 pm, Physician MM confirmed the abnormal CMP lab findings were not addressed in her assessment, and IV fluids should have been immediately started on [DATE]. Also, Physician MM confirmed misinterpreting new hospital discharge nutrition orders provided on [DATE], requiring 8 to 10 glasses of water to be administered daily via R124's tube feedings. These orders were not implemented, nor was clarification requested. These failures resulted in two preventable hospitalizations on [DATE] and [DATE].During an interview on [DATE] at 1:09 pm, the interim DON stated that it is her responsibility to hold nursing staff and the physicians accountable for completing their job duties. The interim DON also stated that audits will be conducted by checking the admissions, pulling out records, and completing the audit check to make sure that nothing is missed. Interim DON further stated that audits for labs will be performed on a weekly or daily basis, depending on what might be going on at that time in the facility.The facility implemented the following actions to remove the IJ: 1. R124 was discharged from the facility. 2. The Chief Clinical Officer (CCO) immediately met with the Administrator and DON to determine the root cause of the deficiencies. We reviewed all policies related to the IJs received; Hydration policy, Physician Visits and Physician Delegation policy, and Notification of Changes policy, and determined that the root cause of the deficient practice was that we failed to follow our policies. The policies did not require updating. 3. On [DATE], the DON and Assistant DONs began reviewing resident admission orders and labs for the past two weeks to ensure that any hydration and enteral hydration orders were ordered correctly and abnormal labs from the last two weeks had physician notification and were addressed to provide adequate hydration as needed. This will be completed by [DATE]. 4. The CCO on [DATE] in-serviced the Administrator, DON, and Assistant DON on the Physician Visits and Physician Delegation policy and Notification of Changes policy, and Hydration policy to ensure that review of labs, notification to providers is done timely and correctly to provide for the hydration and health of the residents. 5. On [DATE] the CCO, DON, Assistant DON and/or Staff Development Coordinator began in-servicing all Licensed nursing staff (Registered Nurses (RNs), Licensed Practical Nurses (LPNs) on the Hydration policy and ensuring all Labs are reviewed with documented notification to the provider when abnormal labs are received, proper hydration is provided to the residents and orders are transcribed correctly with clarification from the provider as needed. At this time, the following Licensed Nursing Staff have been in-service. (10 of 10 RNs, 29 of 36 LPNs) 39 of 46 (85%) of nursing staff were educated. Any Licensed Nursing staff (RNs, LPNs) who have not already completed the in-service will be educated before working their next shift by the DON, Assistant DON, CCO, or the Staff Development Coordinator. 6. On [DATE], the CCO in-serviced the DON and the Assistant DON on the process of reviewing Labs and admission orders in Morning Clinical Meetings, Monday through Friday. In the Morning Clinical, the DON and Assistant DON will review all labs from the previous day and any stat labs that have resulted in abnormal levels. The DON will ensure that all abnormal labs have documentation of notification to the providers and measures have been taken to provide for proper hydration as needed. The DON and Assistant DON will also review admission orders from the previous day to ensure orders for hydration have been transcribed and followed through with correctly. Any issues found with the labs or admission orders will be addressed immediately by the DON. 7. We have no agency staff currently. 8. The Ad Hoc Quality Assurance Process Improvement (QAPI) meeting was completed on [DATE] for policy review, and root cause analysis determined that staffing education was needed. No changes to the policies were needed. Attendees to the meeting were the CCO, DON, Assistant DON, and the Administrator. The Medical Director (MD) was notified by phone on [DATE]. 9. Corrective actions will be completed by [DATE] with the Alleged date of IJ removal of [DATE]. The State Survey Agency (SSA) validated the facility's written IJ Removal Plan as follows: 1. A review of progress notes revealed that R124 was discharged from the facility to the hospital on [DATE]. 2. A review of the Notification of Changes Policy dated [DATE] and revised on [DATE]. Policy: The purpose of this policy is to ensure the facility promptly informs the resident, consults the resident's physician, and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification. A review of the Hydration Policy dated [DATE] and revised on [DATE]. Policy: The facility offers each resident sufficient fluid, including water and other liquids, consistent with resident needs and preferences to maintain proper hydration and health. A review of the Physician Visits and Physician Delegation Policy dated [DATE] and revised on [DATE]. Policy: It is the policy of this facility to ensure the physician takes an active role in supervising the care of residents. 3. A review of 85 residents' labs audited by the Director of Nursing (DON) and Assistant Director of Nursing (ADON) for abnormal findings. All physicians were notified that hydration interventions were needed. 4. A review of the facility's Inservice Attendance Signature Sheet (dated [DATE]) revealed that the instructor of the in-service was the CCO. The staff members in attendance (as verified with their signatures) included the DON, the Administrator, and the facility's three Assistant DONs. The topics discussed during the in-service included the Notification of Change policy (revision date of [DATE]), Hydration Policy (revision date of [DATE]), and the Physician Visits and Physician Delegation policy (revision date of [DATE]). A review of the policy titled Notification of Changes Policy, (dated [DATE] and revised on [DATE]) revealed that, The purpose of this policy is to ensure the facility promptly informs the resident, consults the resident's physician; and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification. A review of the policy titled Hydration Policy (dated [DATE] and revised on [DATE]) revealed, The facility offers each resident sufficient fluid, including water and other liquids, consistent with resident needs and preferences to maintain proper hydration and health. A review of the policy titled Physician Visits and Physician Delegation Policy (dated [DATE] and revised on [DATE]) revealed, It is the policy of this facility to ensure the physician takes an active role in supervising the care of residents. During an interview on [DATE] at 1:09 pm, the DON stated that it is her responsibility to hold nursing staff and the physicians accountable for completing their job duties. The DON also stated that audits will be conducted by checking the admissions, pulling out records, and completing the audit check to make sure that nothing is missed. DON further stated that audits for labs will be performed on a weekly or daily basis, depending on what might be going on at that time in the facility. 5. Interviews were conducted on [DATE] through [DATE] with the following employees and revealed that they received education and were able to provide appropriate answers related to the in-service: [DATE] at 1:09 pm DON; [DATE] at 1:17 pm Administrator; [DATE] at 5:04 pm Physician PP; [DATE] at 11:18 am ADON HH ; [DATE] at 11:22 am Medical Director NN; [DATE] at 11:41 am ADON II; [DATE] at 12:01 pm LPN JJ; [DATE] at 1:06 am LPN AA; [DATE] at 1:40 am LPN CC; [DATE] at 1:55 am LPN BB; [DATE] at 2:10 am LPN DD; [DATE] at 11:00 am LPN EE; [DATE] 11:15 am LPN FF; and [DATE] at 12:44 pm Physician MM. 6. A review of the Inservice sheet dated [DATE] revealed the CCO provided in-services on the process of reviewing labs and adequate hydration. During an interview on [DATE] at 1:03 pm, the CCO confirmed providing several in-services to the staff regarding revision of labs and hydration to the nursing staff. During an interview on [DATE] at 1:09 pm, the DON confirmed receiving in-services from the CCO regarding the process of reviewing Labs and admission orders in their daily Morning Clinical Meetings. The DON continued that if the DON is not available to facilitate the meetings and review labs, the Assistant DONs will be responsible for reviewing those labs in the morning clinical meeting. The DON continued that since there are three Assistant DONs, they will alternate facilitating the meetings in the event the DON is out of the facility. Interviews were conducted on [DATE] through [DATE] with the following employees and revealed that they received education and were able to provide appropriate answers related to the in-service: [DATE] at 1:09 pm DON; [DATE] at 11:18 am Assistant DON HH; [DATE] at 11:41 am Assistant DON II. 7. During an interview on [DATE] at 12:43 pm, the DON stated they do not employ agency staff at the facility. A review of the facility's active employee list revealed that there was no agency staff listed. 8. A review of the Notification of Changes Policy dated [DATE] and revised on [DATE]. Policy: The purpose of this policy is to ensure the facility promptly informs the resident, consults the resident's physician, and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification. A review of the Hydration Policy dated [DATE] and revised on [DATE]. Policy: The facility offers each resident sufficient fluid, including water and other liquids, consistent with resident needs and preferences to maintain proper hydration and health. A review of the Physician Visits and Physician Delegation Policy dated [DATE] and revised on [DATE]. Policy: It is the policy of this facility to ensure the physician takes an active role in supervising the care of residents. During an interview on [DATE] at 1:09 pm, the DON stated that it is her responsibility to hold nursing staff and the physicians accountable for completing their job duties. The DON also stated that audits will be conducted by checking the admissions, pulling out records, and completing the audit check to make sure that nothing is missed. DON further stated that audits for labs will be performed on a weekly or daily basis, depending on what might be going on at that time in the facility. 9. It was verified that the corrective actions were completed by [DATE]. The removal date of the IJ was [DATE].
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0710 (Tag F0710)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the physician failed to assess laboratory orders for routine monitoring for two of 48 sam...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the physician failed to assess laboratory orders for routine monitoring for two of 48 sampled residents (R) (R124 and R213).On 6/2/2025, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation caused or had the likelihood to cause serious injury, harm, impairment, or death to residents. The facility's Administrator was informed of the Immediate Jeopardy (IJ) for F692, F710, and F835 on 6/2/2025 at 3:00 pm. The noncompliance related to the IJ was identified to have existed on 4/2/2025. Based on observations, record reviews, interviews, and a review of the facility's policies as outlined in the Credible Allegation of Compliance, it was validated that the corrective plans and the immediacy of the deficient practice were removed on 6/4/2024.Findings included:1. Record review of the Physician Visits and Physician Delegation Policy dated 3/1/2022 and revised on 3/1/2025. Policy: It is the policy of this facility to ensure the physician takes an active role in supervising the care of residents. Record review of an admission Record revealed R124 is an [AGE] year-old male admitted to the facility on [DATE] with medical history that included but was not limited to dementia, dysphagia, gastric tube, sepsis, urinary tract infection, hypovolemia, hyperosmolality, and hypernatremia, chronic obstructive pulmonary disease, essential hypertension, atrial fibrillation, and seizures. Record review of a Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 2/24/2025, revealed R124 has a Brief Interview for Mental Status (BIMS) score of 99, which indicated the resident is dependent for all activities of daily living (ADLs) and requires PEG-tube feedings, is bedfast, and non-verbal.Record review of R124's Care Plan included a focus area initiated on 2/17/2025, which indicated the resident requires tube feeding (PEG) related to dysphagia. Interventions directed staff to observe/document/report as needed (PRN) any symptoms of aspiration-fever, shortness of breath, tube dislodged, infection at tube site, self-extubation, tube dysfunction or malfunction, abnormal breath/lung sounds, abnormal lab values, abdominal pain, distension, tenderness, constipation or fecal impaction, diarrhea, nausea/vomiting, dehydration date initiated 2/17/2025.On 2/17/2025, R124's facility physician (MM) ordered comprehensive metabolic panel (CMP) labs that revealed R#124 had an abnormal blood sodium level of 151 mEq/L. (Normal Sodium 136 -145 mEq/L)Record review revealed the facility's previous Director of Nursing (DON) reviewed R124's CMP labs on 2/18/2025 at 10:43 am. No record of notifying the resident's physician.Record review revealed the facility's Nurse Practitioner (NP) reviewed R124's CMP labs on 2/20/2025 at 9:31 pm. No record of notifying the resident's physician or ordering interventions.Record review of physician orders and labs revealed that physician MM provided no orders for IV fluids as an intervention to correct R124's hypernatremia, nor orders to recheck labs. Physician MM failed to monitor R124's condition to prevent serious injury, serious harm, serious impairment, or death.Record review of nurse progress notes dated 2/24/2025, a nurse observed R124 in bed using accessory muscles to breathe, and he was unresponsive. R124's oxygen saturation levels were out of range. 100% oxygen was applied with no improvement. R124's physician, MM, was notified of the resident's change in condition, and physician MM gave orders to send R124 to the hospital.Record review of hospital CMP labs dated 2/24/2025 revealed R124's abnormal blood sodium level had progressed to 161 mEq/L. R124 was hospitalized for 24 days on continuous IV fluids for severe dehydration, weakness, and acute respiratory failure.Record review of facility readmission CMP labs ordered by MM on 3/19/2025 revealed R124's sodium level was 142 mEq/L on 3/21/2025.Record review of nursing notes dated 3/25/2025 at 2:46 pm revealed, Note Text: (Nurse) Writer called physician MM concerning resident weight. Physician MM stated that she does not totally agree with fluctuating weight. Physician MM recommends that the resident (R124) be re-weighed tomorrow and that RD follow up with weights and tube feeding. Physician MM was made aware of the lab results of 3/21/2025 of hemoglobin of 8.2 compared to 9.5 on 2/17/2025. Physician MM stated no new orders at this time based on the normal value of MCV, Albumin of 2.3, and per physician MM the RD can review and recommend supplements. The Responsible Party (RP) was made aware.Record review of R124's labs revealed that physician MM did not order any new labs related to R124's change in condition noted by the RD on 3/26/2025, nor after the resident was re-weighed on 3/26/2025. Weight Results: 3/26/2025 at 10:00 am 145.4 lbs. via mechanical lift.Record review of nurse progress notes revealed on 4/1/2025, a nurse observed R124 in bed using accessory muscles to breathe, and he was unresponsive. R124's oxygen saturation levels were out of range. (No value documented) 100% oxygen was applied with no improvement. R124's physician (MM) was notified, and they gave orders to send R124 to the hospital.Record review of hospital diagnosis for R124 on 4/1/2025 includes hypoxemic respiratory failure, aspiration pneumonia, urinary tract infections (UTI), adult failure to thrive, dehydration, atrial fibrillation, and metabolic dysfunction.Record review of R124's Death Certificate lists cause of death as septic shock, hypoxic respiratory failure, and non-ST elevation myocardial infarction. R124 was pronounced dead at the hospital on 4/2/2025 at 7:04 am.In an interview with physician MM on 5/29/2025 at 12:06 pm, she admitted the abnormal CMP lab findings were not addressed in her assessment, and IV fluids should have been immediately started on 2/17/2025. Also, physician MM admitted misinterpreting new hospital discharge nutrition orders provided on 3/20/2025, requiring 8 to 10 glasses of water to be administered daily via R124's tube feedings. These orders were not implemented, nor was clarification requested. These failures resulted in two preventable hospitalizations on 2/24/2025 and 4/1/2025. During an interview on 6/3/2025 at 1:09 pm, the interim DON stated that it is her responsibility to hold nursing staff and the physicians accountable for completing their job duties. The interim DON also stated that audits will be conducted by checking the admissions, pulling out records, and completing the audit check to make sure that nothing is missed. Interim DON further stated that audits for labs will be performed on a weekly or daily basis, depending on what might be going on at that time in the facility.2. Resident 213 (R213) is a [AGE] year-old female admitted to the facility on [DATE] with a medical history of metabolic encephalopathy, Human Immunodeficiency Virus Disease (HIV), Thrombocytopenia, Dependence on renal dialysis, and chronic kidney disease.Record review revealed facility physician (MM) was notified on 4/16/2025 at 2:08 PM of R213 HgB levels being seven (7) g/dL (grams per deciliter). (Normal H Range 12.0-16.0)MM gave new orders for Complete Blood Count (CBC) with differential, iron saturation, total iron-binding capacity, ferritin level iron level on 4/17/25.Record review revealed R124's CBC lab dated 4/17/2025, reviewed by Assistant Director of Nursing (ADON) 1 documented Hgb Seven (7). g/dL (grams per deciliter) and Platelet Count 80 (Normal H Range 12.0-16.0)Record review revealed the facility physician (MM) was notified on 4/18/25 at 1:50 PM of Complete Blood Count (CBC) with differential iron saturation, total iron-binding capacity, ferritin level iron level. MM provided no orders for intervention to correct R213's low hemoglobin levels.Interview with MM on 5/29/2025 at 2:39 pm, MM stated only send residents to the hospital when their Hgb is below 7. MM stated R213 attended dialysis three times a week, where their Hgb was monitored. MM stated they would expect dialysis to notify nursing staff if there were concerns with R213's Hgb levels.Interview with Dialysis Manager (DM) on 5/30/2025 at 9:01 am, DM confirmed they do monitor dialysis residents' Hgb. DM stated they are open three days a week, so their critical lab notifications would be relayed late to nursing staff if there was a concern. Follow-up interview with MM on 5/30/2025 at 9:33 am, MM stated they planned on monitoring R213 by putting in an order to do another CBC within a week. MM stated forgot to follow up and could not remember if they told the nurses to enter an order for a follow-up CBC.Record review of Hospital Clinical Paperwork dated 4/26/2025 revealed R213 presented at the hospital today with her G tube pulled out and was found to be bradycardic and hypothermic in the hospital, as well as Hgb 5.9 and K of 2.9. R213 received a blood transfusion.The facility implemented the following actions to remove the IJ: 1. On 4/2/2025, R124 was discharged from the facility. 2. On 6/2/2025, the DON and Assistant DON began reviewing resident labs for the past two weeks to ensure that any abnormal labs from the last two weeks had physician notification and were addressed to provide adequate hydration as needed. This will be completed by 6/3/2025. 3. On 6/2/2025, the DON contacted Physician MM to provide in-service on ensuring that labs are ordered and followed up on, and proper interventions are put in place to provide for proper hydration. 4. On 6/2/2025, the DON and/or Assistant DON began contacting all of the Attending Physicians to in-service them on the importance of ensuring that labs that are ordered are followed up on and proper interventions are put in place to provide for proper hydration. This will be completed by 6/2/2025. Four of four (100%) Primary Physicians were educated.) 5. The Ad Hoc QAPI meeting was completed on 6/2/2025 for policy review, and root cause analysis determined that staffing education was needed. No changes to the policies were needed. Attendees to the meeting were the Chief Clinical Officer (CCO), DON, Assistant DON, and Administrator. The Medical Director (MD) was notified by phone on 6/2/2025. 6. Corrective actions will be completed by 6/3/2025 with the Alleged date of IJ removal of 6/4/2025. The State Survey Agency (SSA) validated the facility's written IJ Removal Plan as follows: 1. A review of the progress notes for R124 revealed that the resident was discharged from facility to the hospital via Emergency Medical Services (EMS) on 4/1/2025. 2. Record review of 85 residents' labs audited by the DON and Assistant DON for abnormal findings. All physicians were notified that hydration interventions were needed. 3. Record review of Lab Review Order dated 6/2/2025, instructed by the Regional Nurse for Physician MM via phone. 4. Record review of Lab Review Order MD/Mid-Level Providers dated 6/2/2025, instructed by the Regional Nurse. Six providers were in attendance; two in person and four via phone. Physician MM, Physician NN, Physician OO, and Physician PP were interviewed on 6/5/2025. 5. Record review of the Notification of Changes Policy dated 10/1/2022 and revised on 4/1/2024. Policy: The purpose of this policy is to ensure the facility promptly informs the resident, consults the resident's physician, and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification. Record review of the Hydration Policy dated 3/1/2022 and revised on 3/1/2025. Policy: The facility offers each resident sufficient fluid, including water and other liquids, consistent with resident needs and preferences to maintain proper hydration and health. Record review of the Physician Visits and Physician Delegation Policy dated 3/1/2022 and revised on 3/1/2025. Policy: It is the policy of this facility to ensure the physician takes an active role in supervising the care of residents. 6. It was verified that the corrective actions were completed by 6/3/2025. The removal date of the IJ was 6/4/2025.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the interview and record review, the facility's previous Director of Nursing (DON) failed to administer the facility in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the interview and record review, the facility's previous Director of Nursing (DON) failed to administer the facility in a manner that enabled the use of resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of one of 48 sampled residents (R) (R124). The facility's systemic failure to notify R124's physician of abnormal laboratory results, assess, and provide R124 with sufficient intravenous (IV) fluids, interventions/fluid intake to maintain proper hydration and health, placed the resident at risk. On [DATE], a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation caused or had the likelihood to cause serious injury, harm, impairment, or death to residents. The facility's Administrator was informed of the Immediate Jeopardy (IJ) for F692, F710, and F835 on [DATE] at 3:00 pm. The noncompliance related to the IJ was identified to have existed on [DATE]. Based on observations, record reviews, interviews, and a review of the facility's policies as outlined in the Credible Allegation of Compliance, it was validated that the corrective plans and the immediacy of the deficient practice were removed on [DATE]. Findings included:Record review of the Notification of Changes Policy dated [DATE] and revised on [DATE]. Policy: The purpose of this policy is to ensure the facility promptly informs the resident, consults the resident's physician, and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification.Record review of an admission Record revealed R124 is an [AGE] year-old male admitted to the facility on [DATE] with medical history that included but was not limited to dementia, dysphagia, gastric tube, sepsis, urinary tract infection, hypovolemia, hyperosmolality, and hypernatremia, chronic obstructive pulmonary disease, essential hypertension, atrial fibrillation, and seizures. Record review of a Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of [DATE], revealed R124 has a Brief Interview for Mental Status (BIMS) score of 99, which indicated the resident was dependent for all activities of daily living (ADL) care, required PEG-tube feedings, was bedfast, and was non-verbal.Record review of R124's Care Plan included a focus area initiated on [DATE], which indicated the resident requires tube feeding (PEG) related to dysphagia. Interventions directed staff to observe/document/report as needed (PRN) any symptoms of aspiration-fever, shortness of breath, tube dislodged, infection at tube site, self-extubation, tube dysfunction or malfunction, abnormal breath/lung sounds, abnormal lab values, abdominal pain, distension, tenderness, constipation or fecal impaction, diarrhea, nausea/vomiting, dehydration date initiated [DATE].Record review of physician orders dated [DATE] revealed R124's facility physician (MM) ordered comprehensive metabolic panel (CMP) labs that revealed R124 had an abnormal blood sodium level of 151 mEq/L (hypernatremia - high blood sodium level). (Normal Sodium 136 - 145 mEq/L)Record review revealed the facility's previous DON reviewed/audited R124's CMP labs on [DATE] at 10:43 am. The DON failed to take immediate action after reviewing R124's abnormal CMP labs on [DATE] at 10:43 am; they did not notify/follow up with physician MM to request interventions to prevent serious injury, serious harm, serious impairment, or death.Record review of nurse progress notes dated [DATE], a nurse observed R124 in bed using accessory muscles to breathe, and he was unresponsive. R124's oxygen saturation levels were out of range. 100% oxygen was applied with no improvement. R124's physician, MM was notified of the resident's change in condition, and physician MM gave orders to send R124 to the hospital.Record review of hospital CMP labs dated [DATE] revealed R124's abnormal blood sodium level had progressed to 161 mEq/L. R124 was hospitalized for 24 days on continuous IV fluids for severe dehydration, weakness, and acute respiratory failure. This failure resulted in a preventable hospitalization on [DATE].During an interview on [DATE] at 1:09 pm, the interim DON stated that it is her responsibility to hold nursing staff and the physicians accountable for completing their job duties. The interim DON also stated that audits will be conducted by checking the admissions, pulling out records, and completing the audit check to make sure that nothing is missed. Interim DON further stated that audits for labs will be performed on a weekly or daily basis, depending on what might be going on at that time in the facility.The facility implemented the following actions to remove the IJ: 1. R124 was discharged from the facility on [DATE]. 2. On [DATE], the DON and Assistant DON began reviewing resident labs for the past two weeks to ensure that any abnormal labs from the last two weeks had physician notification and were addressed to provide adequate hydration as needed. 3. The Chief Clinical Officer (CCO) on [DATE] in-serviced the DON and Assistant DON on the Notification of Changes policy and Hydration policy to ensure that review of labs, notification to providers are done timely and correctly to provide for the hydration and health of the residents. 4. On [DATE], the CCO in-serviced the DON and the Assistant DON on the process of reviewing Labs and admission orders in Morning Clinical Meetings, Monday through Friday. In the Morning Clinical Meeting, the DON and Assistant DON will review all labs from the previous day and any stat labs that resulted in abnormal levels. The DON will ensure that all abnormal labs have documentation of notification to the providers and measures have been taken to provide for proper hydration as needed. Any issues found with the labs or admission orders will be addressed immediately by the DON. 5. On [DATE], the job descriptions of the DON and Administrator were reviewed by the CCO. The DON and Administrator were educated and voiced an understanding of responsibilities and job duties. 6. We have no agency staff currently. 7. An AD Hoc Quality Assurance Process Improvement (QAPI) meeting was completed on [DATE] for policy review, root cause analysis was determined, and staffing education was needed. No changes to the policies were needed. Attendees to the meeting were the CCO, DON, Assistant DON, and Administrator. The Medical Director (MD) was notified by phone on [DATE]. 8. Corrective actions will be completed by [DATE] with an alleged date of IJ removal of [DATE]. The State Survey Agency (SSA) validated the facility's written IJ Removal Plan as follows: 1. Review of R124's EMR revealed R124 was transferred to the emergency room (ER) on [DATE]. Review of the Hospital Record revealed R124 was admitted on [DATE] at 10:59 pm and expired at the hospital on [DATE] at 7:04 am. 2. Record review of 85 residents' labs audited by the DON and Assistant DON for abnormal findings. All physicians were notified that hydration interventions were needed with no concerns noted. 3. Record review of the facility's Inservice Attendance Signature Sheet (dated [DATE]) revealed that the instructor of the in-service was the CCO. The staff members in attendance (as verified with their signatures) included the DON, the Administrator, and the facility's three ADONs. The topics discussed during the in-service included the Notification of Change policy (revision date of [DATE]), Hydration Policy (revision date of [DATE]), and the Physician Visits and Physician Delegation policy (revision date of [DATE]). During an interview on [DATE] at 1:09 pm, the DON stated that it is her responsibility to hold nursing staff and the physicians accountable for completing their job duties. The DON also stated that audits will be conducted by checking the admissions, pulling out records, and completing the audit check to make sure that nothing is missed. DON further stated that audits for labs will be performed on a weekly or daily basis, depending on what might be going on at that time in the facility. 4. During a record review of the in-service packet dated [DATE], revealed that the CCO provided an in-service on the topics of reviewing labs and adequate hydration. During an interview on [DATE] at 1:03 pm, the CCO confirmed providing several in-services to the staff regarding reviewing labs and hydration to the nursing staff.During an interview on [DATE] at 1:09 pm, the DON confirmed receiving in-services from the CCO regarding the process of reviewing labs and admission orders during their daily morning clinical meetings. The DON stated that if the DON is not available to facilitate the morning meetings and review labs, it is the responsibility of the ADONs to facilitate the morning meetings and review any current labs during the morning clinical meeting. The DON also stated that since there are three ADONs, the responsibility of facilitating the meetings will be alternated. During interviews conducted from [DATE] at 1:09 pm through [DATE] at 11:41 pm with the DON, ADON HH, and ADON II revealed that they received education reviewing labs and admission orders. All staff interviewed were able to provide appropriate answers related to the information provided from the in-service packet. 5. During a record review of the In-Service Attendance sheet (dated [DATE]) revealed that the in-service topic was revealed to be Job Descriptions. Review of the attendance also revealed staff in attendance to include the Administrator and DON. The in-service was provided by the CCO of the facility. During an interview on [DATE] at 1:03 pm, the CCO revealed that during the in-service (dated [DATE]), he reviewed the job descriptions of the DON and the Administrator with the DON and the Administrator. CCO stated that for the in-service, he reiterated to the administrator and the DON that their roles included being responsible for ensuring that clinical staff, direct-care staff, and individuals who are providing care to the residents are following through with orders and care according to policies and procedures. CCO also stated that the Administrator and the DON are responsible for ensuring the labs are conducted as ordered and reviewed. CCO further stated that the facility is in the process of implementing a new clinical process to ensure that labs are reviewed to catch anything that may have been missed by physicians. During an interview on [DATE] at 1:09 pm, the DON confirmed that the CCO reviewed the DON job description with her. The DON stated that part of her job duties includes the continuous oversight of the clinical department and ensuring that follow-ups are being completed. The DON also stated that it is her duty to hold the clinical staff, including physicians, accountable and to complete their job duties as assigned. The DON further stated that ensure accountability of the clinical staff by performing weekly or daily audits, which include pulling patient records and reviewing labs. During an interview on [DATE] at 1:17 pm, the Administrator confirmed that the CCO provided several in-services in the last couple of days including review of the Administrator's job description, he stated, I learned that obviously I'm over the whole facility, my role is to make sure that I'm abreast of everything that's going on, the department heads are supposed to relay information to me. 6. During an interview on [DATE] at 12:43 pm, the DON stated the facility does not employ agency staff at the facility. A review of the facility's active employee list revealed that there was no agency staff listed. 7. A review of the Quality Assurance Performance Improvement AD HOC committee meeting minutes dated [DATE] revealed that F692, F710, and F835 were reviewed. The attendees included the Administrator, the DON, the CCO, the third-floor ADON, and the second-floor ADON. The fourth-floor ADON and the Medical Director were in-service via phone. During an interview on [DATE] at 1:17 pm, the Administrator confirmed that the CCO provided several in-services in the last couple of days including review the Administrator's job description, I learned that obviously I'm over the whole facility, my role is to make sure that I'm abreast of everything that's going on, the department heads are supposed to relay information to me. In regard to tracking and trending in future QAPI meetings, the Administrator stated they meet quarterly and will discuss how to track and trend critical labs with the staff. 8. It was verified that the corrective actions were completed by [DATE]. The removal date of the IJ was [DATE].
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews and record reviews, the facility failed to provide adequate supervision to prevent accidents for one o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews and record reviews, the facility failed to provide adequate supervision to prevent accidents for one of nine sampled residents (R) (R122) reviewed for accident hazards. Harm was identified to have occurred on 4/23/2025 when R122 sustained an injury of unknown origin resulting in ecchymosis and swelling around the right periorbital area.Findings included:A review of the Electronic Medical Record (EMR) for R122 revealed an original admission date of 7/26/2022 with multiple diagnosis of, but not limited to, diffuse traumatic brain injury with loss of consciousness (TBI) systemic lupus erythematosus, traumatic subarachnoid hemorrhage without loss of consciousness, Parkinson's disease with dyskinesia, hypotension, type ii diabetes mellitus, restlessness and agitation, dysphagia, and personal history of transient ischemic attack (TIA).A review of the Annual Minimum Data Set (MDS) assessment dated [DATE] revealed R122 had a Brief Interview for Mental Status (BIMS) score of three, indicating R122 had severe cognitive impairment.A review of R122's change of condition progress notes dated 4/20/2025 at 9:43 am revealed R122 had witnessed a fall to her knees out of the wheelchair during a smoke break.A review of R122's behavior progress notes dated 4/20/2025 at 11:01 am revealed R122 was observed with eyeglasses that did not belong to her, became aggressive when asked to give them to staff, clutching them tighter. Difficult to redirect, became very agitated, given anxiety med effective.A review of R122's Physician Progress note dated 4/20/2025 at 4:30 pm revealed According to nursing staff, patient took sunglasses that do not belong to light. She became aggressive when asked to give feedback, and she became agitated and difficult to redirect. Patient had to be given a benzodiazepine.A review of R122's late entry post-fall documentation notes dated 4/21/2025 at 8:47 am revealed R122 was not experiencing any pain. The notes also revealed no Skin Issues (Skin Intact, No Bruise/Rash or Other Issues).A review of R122's late entry post-fall documentation notes dated 4/21/2025 at 7:47 pm revealed R122 had no Skin Issues (Skin Intact, No Bruise/Rash or Other Issues).A review of R122's late entry post fall documentation notes dated 4/22/2025 at 8:22 am revealed R122 had no Skin Issues (Skin Intact, No Bruise/Rash or Other Issues.A review of R122's Change of Condition note dated 4/23/2025 at 7:18 am revealed that Nurse observed rt eye swollen, dark purple discoloration increased confusion. The note continued that Executive Director and DON notified. DON assessed the resident. NP advised. In order to transfer to the ER for evaluation. [NAME] Springs police performing an investigation. Left msg for 'R122's responsible party (RP)'A review of R122's hospital record dated 4/30/2025 revealed that R122's reason for the hospital admission was due to sustaining a blackeye from the fall. It was also noted that R122 does not take blood thinners. The hospital record continued that Patient now returns to this facility, found to have ecchymosis and swelling around the right periorbital area. Injury likely occurred between 11:00 pm to 7:00 am. Unknown method of injury. Patient was seen in the emergency room and was noted to be hallucinating, oriented to self only. This does appear to be the patient's baseline. Evaluation in the ER showed intracranial hemorrhage, and she was placed for admission.During an Interview on 5/6/2025 at 9:56 am, Assistant Director of Nursing (ADON) HH revealed that R122 had a few falls. ADON HH continued, he came into work one day and saw R122 had a black eye. They couldn't determine what happened or how to happened. ADON HH continued that R122 is confused today. Since R122's fall, they have been keeping her at the nurse's station for observation. R122 also tends to wander into other residents' rooms.During an interview on 5/21/2025 at 10:41 am, Police Officer YYY revealed that when he arrived at the facility, the resident had a blackeye and it was extremely swollen. No one seems to know what happened to R122, which is very unusual for him. Police Officer YYY continued the ADON HH claimed she fell a few days ago, and it might have happened from that. As Police Officer YYY was exiting the facility, a staff member (unidentified) stated there was another incident with a black eye earlier that week. The Police Officer YYY stated the hospital didn't think the swollen eye was caused by the fall.During an interview on 6/12/2025 at 3:15 pm, the Interim Director of Nursing (I-DON) was provided with the progress notes regarding the fall that occurred on 4/20/2025. The resident was witnessed falling to her knees from her wheelchair during a smoke break; no indication of R122 falling to her head. The I-DON confirmed that, based on the 4/20/2025 progress notes, the blackeye manifesting due to the resident falling to her knees does not make sense.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0567 (Tag F0567)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interviews, record review, and review of the facility's policy titled Resident Funds Management Poli...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident and staff interviews, record review, and review of the facility's policy titled Resident Funds Management Policy and Procedure, the facility failed to ensure one of 48 sampled residents (R) (R114) responsible parties (RP) had immediate access to the resident's funds. Findings included: A review of the facility's policy titled Resident Funds Management Policy and Procedure, revised 3/1/2022, revealed that .if a resident requests a check to be cut from their resident funds account, the facility will withdraw funds from the Resident Funds Account to the petty cash account and print the request within 24 hours. A review of the Electronic Medical Record (EMR) for R114 revealed an original admission date of 5/13/2022 with multiple diagnoses of, but not limited to, metabolic encephalopathy, dysphagia following cerebral infarction, acute pulmonary edema, Type II diabetes, hemoptysis, cognitive communication deficiency, and dysphagia. A review of the Annual Minimum Data Set (MDS) assessment dated [DATE] revealed R114 had a Brief Interview for Mental Status (BIMS) score of eight, indicating R114 had moderately impaired cognition.A review of the R114's Resident Fund Management Service (RFMS) revealed the following: R114's Social Security Administration (SSA) direct deposit was deposited on 11/1/2024; the resident's cash advance was debited on 11/19/2024 R114's SSA direct deposit was deposited on 12/3/2024; the resident's cash advance was debited on 12/24/2024. R114's SSA direct deposit was deposited on 2/3/2025; the resident's cash advance was debited on 2/14/2025. R114's SSA direct deposit was deposited on 3/3/2025; the resident's cash advance was debited on 3/11/2025. R114's SSA direct deposit was deposited on 5/2/2025; the resident's cash advance was debited on 5/29/2025. During an interview on 6/11/2025 at 4:48 pm, R114's RP revealed that the RP does receive the funds from the resident's account; however, it's always one to two months late. R114's RP continued that she received the resident's funds for May on 6/10/2025. The checks are supposed to be mailed on the 10th of each month. During an interview on 6/12/2025 at 8:59 am, the Business Office Manager (BOM) revealed that R114's RP has had access to R114's funds since September 2022. The BOM continued that the residents received verbal communication about wanting the checks by the 15th of each month. The process includes speaking to residents to receive their confirmation that the resident's family can get their funds. There was some lateness due to being busy. But the resident must sign off on the checks before it is sent off to the resident's family or the family member picks it up. R114 hasn't had any cognitive issues to give permission to sign off on the funds to her RP. During an interview on 6/12/2025 at 10:24 am, the BOM stated R114 was the only resident whose RP was to receive access to their monthly cash advance. There might be other residents who occasionally provide permission to send their monthly cash advance to their family members, but R114 is the most consistent since September 2022. During an interview on 6/16/2025 10:15 am, R114 confirmed that her RP has access to her resident funds.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and review of the facility's policy titled Confidentiality of Personal and Medical Records, the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and review of the facility's policy titled Confidentiality of Personal and Medical Records, the facility failed to safeguard the personal and medical information of residents. In addition, the facility failed to ensure computer screens located on the medication carts were locked when not in use by a nurse who displayed residents' personal and medical information. This affected two out of 48 sampled residents (R26 and R213). Findings included: A review of the facility policy titled Confidentiality of Personal and Medical Records, dated 3/31/2023, revealed that personal and medical records for residents are to be kept confidential, including written documentation, video, audio, and computer-stored information. 1. Observation of the Fourth Floor, on 5/30/2025 at 8:25 am, revealed that a medication cart was unattended in the hall outside of room [ROOM NUMBER]. No nurse was in sight at the time of the observation. The computer located on top of the medication cart was opened, and the medical information was displayed for R26. This information included the resident's name, date of birth , allergies, advance directives, and a list of current physician orders. An interview with Licensed Practical Nurse (LPN) YY, on 5/30/2025 8:28 am, revealed they heard someone coughing down the hall and stepped away from the medication cart without locking the computer screen. They apologized and stated they would ensure it would stay locked in the future. 2. An observation of the Third Floor, on 6/8/2025 at 11:25 am, revealed that a medication cart was unattended beside the nurse station. The computer screen on the cart was open and visible to anyone in the hall. The screen displayed R213's current physician orders. An interview with LPN EE, on 6/8/2025 at 11:30 am, revealed they forgot to lock their computer screen before stepping away. An interview with the Interim Director of Nursing (IDON), on 6/8/2025 am at 12:00 pm, revealed that all medication cart computer screens should be locked when not in use by a nurse.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review, and review of the facility policy titled Abuse, Neglect, and Exploitation, the facilit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review, and review of the facility policy titled Abuse, Neglect, and Exploitation, the facility failed to report an allegation of abuse incident for one of 48 sampled residents (R) (R101). Findings included: A review of the facility policy titled, Abuse, Neglect, and Exploitation, with an implementation date of 3/1/2022 and a review date of 7/1/2024, included, It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, and exploitation and misappropriation of resident property. Further review revealed the section titled Reporting/Response stated, reporting of all alleged violations to the Administrator, state agency, adult protective services, and to all other required agencies (e.g., law enforcement when applicable) within specified timeframes. A review of the admission record for R101 showed that the resident was admitted to the facility on [DATE], and diagnoses included, but were not limited to, type 2 diabetes mellitus without complications, muscle weakness (generalized), difficulty in walking, not elsewhere classified, depression, unspecified. A review of the care plan for R101 revealed that the resident was care planned for displaying behaviors, including false accusations, with a date initiated of May 13, 2025. Interventions included administering medications as ordered and evaluating effectiveness. Monitor for adverse effects and report to the physician. Allow resident to make choices in their own care. Assess the resident's coping skills and support system. Assess the resident's understanding of the situation and allow time for them to express themselves and their feelings about it. Attempt interventions before behaviors begin. Let the physician know if any of the resident's behaviors are interfering with daily living. Ensure the resident is not experiencing pain or discomfort. Observe for behaviors: false accusations. Refer the resident to a psychologist or psychiatrist as needed. When negative behaviors begin, remove the resident from the current activity and return/resume it when the behavior subsides. A review of the progress note, dated 2/7/2025, completed by Licensed Practical Nurse (LPN) BB included, Resident came to the nursing station and stated that another resident hit him on his head. He reported to the evening supervisor, who advised him to keep away from the other resident. R101 was very loud and verbally abusive to staff, yelling that they should call the police, but none of the staff witnessed the altercation, and the alleged perpetrator denied hitting him. During an interview on 6/12/2025 at 12:51 pm, R101 stated that he recalled the incident. The resident stated that another resident came up behind him and hit him in the head. R101 stated that he told the staff, but the staff did nothing about it. R101 stated that he called the police on his own, but the staff never addressed the incident with him. An attempt was made to interview LPN BB on 6/12/2025 at 2:08 pm, but there was no answer, and a voicemail message was left. A second attempt was made to reach staff on 6/16/2025 at 10:58 am. During an interview on 6/16/2025 at 10:48 am, the current Administrator stated that staff failed to inform the previous Administrator of the incident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interviews, record review and review of the facility's policy titled, Maintaining Mini...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interviews, record review and review of the facility's policy titled, Maintaining Minimum Data Set (MDS) Assessments, and the MDS Resident Assessment Instrument (RAI) User's Manual, the facility failed to ensure MDS assessments was accurately coded for two of 48 residents (R) (R114 and R155). Findings included: In a review of the facility policy titled Maintaining Minimum Data Set (MDS) Assessments, revised 9/1/2024, it was documented that .8. MDS information will be made available to all professional staff members who need to review the information in order to provide care to the resident. Review of the facility provided document titled MDS Resident Assessment Instrument (RAI) User's Manual for coding Active Diagnosis from the CMS RAI Version 3.0 Manual CH 3: MDS Items [I] October 2024 page I-17 revealed, Section I: Active Diagnosis in the last 7 days (cont.) 4. The resident was admitted without a diagnosis of schizophrenia. After Admission, the resident is prescribed an antipsychotic medication for schizophrenia by the primary care physician, However, the resident's medical record includes no documentation of a detailed evaluation by an appropriate practitioner of the residents mental, physical, psychosocial, and functional status (483.45 (e)) and persistent behaviors for six months prior to the start of the antipsychotic medication in accordance with professional standards. Coding: Schizophrenia item (I16000) would not be checked. Rationale: Although the resident has a physical diagnosis of schizophrenia and is receiving antipsychotic medications, coding the schizophrenic diagnosis would not be appropriate because of the lack of documentation of a detailed evaluation, in accordance with professional standards (483.21 (b)(3)(i), of the resident's mental, physical, psychosocial, and functional status (483.45(e)) and persistent behaviors for the time period required. 1. A review of the Electronic Medical Record (EMR) for R114 revealed the resident was admitted with multiple diagnoses of, but not limited to, metabolic encephalopathy, dysphagia following cerebral infarction, acute pulmonary edema, Type II diabetes, hemoptysis, cognitive communication deficiency, and dysphagia. A review of the Annual Minimum Data Set (MDS) assessment dated [DATE] revealed R114 had a Brief Interview for Mental Status (BIMS) score of eight, indicating R114 had moderately impaired cognition. Additionally, Section B - Hearing, Speech, and Vision, R114 was coded for adequate hearing. In a review of previous MDS assessments for Section B - Hearing, Speech, and Vision revealed the following: Quarterly MDS assessment dated 12/18/ 2023 for Section B - Hearing, Speech, and Vision revealed R114's hearing was coded at 1-minimal difficulty. Quarterly MDS assessment dated [DATE] for Section B - Hearing, Speech, and Vision revealed R114's hearing was coded at 1-minimal difficulty. Quarterly MDS assessment dated [DATE] for Section B - Hearing, Speech, and Vision revealed R114's hearing was coded at 1-minimal difficulty. Quarterly MDS assessment dated [DATE] for Section B - Hearing, Speech, and Vision revealed R114's hearing was coded at 1-minimal difficulty. Quarterly MDS assessment dated [DATE] for Section B - Hearing, Speech, and Vision revealed R114's hearing was coded at 0- Adequate. In a review of R114's admission progress note dated 5/13/2022 at 2:30 pm, it was revealed that R114 was admitted with diagnoses of encephalopathy and dysphagia. The note continued that the resident was verbally responsive with slurred speech, 'Hard of Hearing' (HOH) does not have hearing aids. In a review of R114's EMR, a hearing assessment was performed on 11/2/2023. It was noted that R114 had bilateral Sensorineural hearing loss. A Physician's Hearing aid statement signed on 11/10/2023 revealed that R114 would benefit from hearing aids. During an interview on 5/6/2025 at 10:16 am, R114 was hard of hearing and kept saying huh and what during the screening process. R114 stated she was supposed to get a hearing aid, but hasn't been able to get one yet. During an interview on 5/21/2025 at 10:50 am, R114's responsible Party (RP) stated she signed up R114 with auxiliary care to assess the resident's hearing. During an interview on 5/27/2025 at 12:18 pm, the MDS/Resident Assessment Coordinator (MDS Coordinator) QQQ revealed he thought R114 had adequate hearing based on his assessment. The MDS Coordinator QQQ showed the Physician Hearing aid statement dated 11/10/2023, the hearing assessment results, and the progress notes indicating the resident was hard of hearing. MDS Coordinator QQQ stated it must have been a mis click in the system. 2. A review of the EMR for R155 revealed the resident was admitted on [DATE], discharged on 9/2/2024, and readmitted on [DATE] with a diagnosis including dementia without behavioral disturbance, schizoaffective disorder, and mild cognitive impairment. A record review of the electronic medical record revealed a letter from The Georgia Collaborative ASO (Administrative Services Organization) regarding a Georgia PASRR Level II Summary of Findings dated 7/28/2022, read R155 had one psychiatric inpatient hospitalization on 11/11/2016 for schizophrenia and needed ongoing psychiatric care.A record review of the electronic medical record Minimum Data Set (MDS) for R155 revealed the following information: Modification of the MDS dated [DATE] did not code a diagnosis of schizophrenia. The admission MDS dated [DATE] did not code a diagnosis of schizophrenia. The Quarterly MDS dated [DATE] did not code a diagnosis of schizophrenia. The Quarterly MDS dated [DATE] did not code a diagnosis of schizophrenia. The Quarterly MDS dated [DATE] did not code a diagnosis of schizophrenia. The Quarterly MDS dated [DATE] did not code a diagnosis of schizophrenia. During an interview with RN MDS Director UU, on 5/28/2025 at 10:46 am revealed, they collect MDS information from PASRRs, hospital clinicals, and the physician notes, the hospital history and physical, and progress notes, and type those diagnoses on the face sheet under Medical Diagnosis. Next, they edit the MDS, which pulls over all the medical diagnoses. They have had the ability to make sure diagnoses are placed on the MDS for the last 8-9 years. The reason RN MDS Director UU could not code a Level II PASRR completed on 7/28/2022 that indicated schizophrenia was identified during a hospitalization in 11/11/2016, was because the resident had to be seen by Psychiatrist for 6 months of active treatment before they can be coded on the MDS and the only psychiatric notes in the medical recorded dated 2/6/2025 revealed the resident needed to be seen for depression, schizophrenia, maintaining stability and was not exhibiting symptoms and stable. RN MDS Director UU revealed, R155 would then be coded as schizophrenic on MDS after 6 months. R 155's next annual would be September 2025, then it will be coded as Schizophrenia. They don't code it on the quarterlies unless they have 6 months of documentation. The policy for coding a medical diagnosis on the MDS was requested from the RN MDS Coordinator. Interview on 6/10/2025 at 2:40 pm with the Administrator and the Regional Director both revealed, if the resident had a diagnosis listed on the Level II PASRR (like schizophrenia), they would expect to see it coded on the MDS. A conference call was placed with the MDS RN Coordinator, who stated, Yes, unless there is 6 months of documentation from a Psychiatric doctor, the RN MDS Coordinator cannot code it on the MDS. It doesn't matter if the Level 2 PASRR was completed by a medical doctor. Interview on 6/11/2025 at 12:31 pm with the Administrator, who provided a duplicate copy of the page in the RAI manual that was provided by the RN MDS Coordinator and discussed yesterday via conference call with the Administrator, the Regional Director, and the RN MDS Coordinator, which only addressed residents admitted without a diagnosis of schizophrenia. The Administrator was made aware that the PASRR II and the hospital history and physical all documented that the resident was admitted with a diagnosis of Schizophrenia. The Administrator stated they would look into it again. During an interview on 6/11/2025 at 1:51 pm, the Administrator revealed that it was discussed with the RN MDS Coordinator, who said the diagnosis of Schizophrenia should be coded on the next annual. There was no coded diagnosis of schizophrenia in MDS before because R155 did not exhibit schizophrenia behaviors. The Administrator said, Based on training from Corporate, Corporate said do not code if the resident has a diagnosis of Schizophrenia and no 6 months' worth of treatment records yet for Schizophrenia. The facility should have hospitalization records before admission, and that they (the facility) had the Level II PASRR before R155 was admitted .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to develop a care plan to include activities of daily li...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to develop a care plan to include activities of daily living (ADL) and legal blindness for one out of 48 sampled residents (R) (R387). Findings included: Review of the facility's policy titled Comprehensive Care Plans implementation date of 3/1/2022, read in part, The comprehensive care plan will describe, at a minimum, the following: a. The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Review of R387's admission Record located in the electronic medical records (EMR) section revealed the resident was admitted to the facility on [DATE] with diagnoses that included acute respiratory failure with hypoxia, burn of second degree, legal blindness, and homelessness. Review of R387's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 6/24/2024, located in the resident's EMR under the MDS tab indicated the facility assessed R387 to have a Brief Interview for Mental Status (BIMS) score of 15 out of 15, indicating R387 was alert and oriented. Review of R387's Care Plan, located in the resident's EMR section titled Care Plans, revealed the resident did not have an activities of daily living (ADL) or legal blindness care plan. The care plan only addressed R387's skin issues, discharge planning, and fall risk. Review of R387's care plan progress note, dated 6/25/2024, revealed initial care plan meeting was completed. An interview on 6/2/2025 at 11:35 am with the MDS Coordinator confirmed R387's comprehensive care plan only addresses his skin concerns, fall risk, and discharge planning. MDS Coordinator stated her expectation is for the R387 to have an ADL care plan and a care plan that addresses the resident's legal blindness. MDS Coordinator stated they were unsure why the comprehensive care plan was not entered because, according to R387's progress notes, there was a care plan done. The MDS Coordinator stated that staff were responsible for completing care plans.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review, and review of the facility's policies titled Comprehensive Care Plans and Fall Prevent...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review, and review of the facility's policies titled Comprehensive Care Plans and Fall Prevention Program, the facility failed to ensure that care plans were updated for three of 19 sampled residents (R) (R372, R393, and R122 ). Findings included: Review of the facility's policy titled Comprehensive Care Plans implemented 3/1/2022 and last revised 3/1/2025, documented on page 2: The comprehensive plan will be reviewed and revised by the interdisciplinary team after each comprehensive and quarterly MDS assessment. Qualified staff responsible for carrying out the interventions specified in the care plan will be notified of their roles and responsibilities for carrying out the interventions, initially and when changes are made. Review of the facility's fall prevention policy titled, Fall Prevention Program: implemented 3/1/2022 and last revised 8/1/2024, revealed on page 2: Each resident's risk factors, and environmental hazards will be evaluated when developing the resident's comprehensive plan of care. The fall policy continued and stated, when any resident experiences a fall, the facility will a. Assess the resident. b. Complete a post-fall assessment. c. Complete an incident report. d. Notify physician and family. e. Review the resident's care plan and update as indicated. f. Document all assessments and actions. 1. Review of Electronic Medical Record (EMR) for R372 revealed the resident was admitted to the facility with diagnoses that included, but were not limited to: rhabdomyolysis, orthostatic hypotension, dependence on renal dialysis, and muscle weakness. Review of the progress notes dated 12/13/2023 at 7:30 pm revealed the R372 was walking to the bathroom and had an unwitnessed fall. R372 had reported that he hit the back of his head. The progress notes also indicated the resident was assessed and sent to the emergency department for an evaluation and treatment. The progress notes dated 12/14/2023 at 2:10 am revealed R372 returned to the facility with no new orders. Review of the Care Plan for R372 revealed the care plan dated 11/20/2023 had not been updated to reflect the resident's fall on 12/13/2023. Review of the EMR for R372 revealed that the EMR did not document any updates for fall prevention. 2. Review of the EMR for R393 revealed the resident was admitted to the facility with diagnoses that included, but were not limited to, congestive heart failure, chronic obstructive pulmonary disease, hypertension, and diabetes. Review of the Electronic Medical Record (EMR) for R393 revealed the resident was ordered oxygen on 9/22/2024. Further review of the EMR revealed R393's weight was 119 pounds upon admission on [DATE] and 116.2 pounds on 9/22/2024, and a supplement was ordered at that time. Review of the care plan for R393 dated 11/20/2023 revealed the facility failed to care plan for oxygen use, although the resident was diagnosed with hypertension, congestive heart failure, and chronic obstructive pulmonary disease. Further review of the care plan revealed that the facility failed to plan the resident's weight loss with interventions. An interview on 6/4/2025 at 10:10 am with the Interim Director of Nursing (DON) revealed that the clinical managers, nursing staff, DON, and Minimum Set Data (MDS) staff were responsible for updating the residents' care plans. 3. A review of the EMR for R122 revealed an original admission date of 7/26/2022 with multiple diagnosis of, but not limited to, diffuse traumatic brain injury with loss of consciousness (TBI) systemic lupus erythematosus, traumatic subarachnoid hemorrhage without loss of consciousness, Parkinson's disease with dyskinesia, hypotension, type ii diabetes mellitus, restlessness and agitation, dysphagia, and personal history of transient ischemic attack (TIA). During an interview on 6/12/2025 at 3:15 pm, a progress note regarding the fall that occurred on 4/20/2025 was reviewed with the Interim Director of Nursing (I-DON) revealed that R122 was witnessed falling from her wheelchair to her knees during a smoke break, causing a black eye. Review of R122's care plan with a last revision of 5/16/2025, revealed interventions were in place for the falls for the following dates: 4/27/2024, 9/25/2024, 10/27/2024, 11/20/2024, 4/13/2025, 4/20/2025, and 5/1/2025. The incident that occurred on 4/23/2025 was not included in the care plan. During an interview on 6/12/2025 at 3:51 pm, the I-DON revealed that R122's blackeye may not have made it to the care plan if the staff were not sure how it happened. However, this should have been a wound nurse's task. During an interview on 6/16/2025 at 11:09 am, the facility's Wound Care Manager revealed Wound Care Nurse LLL would have handled R122's incident to her black eye.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observations, resident and staff interviews, record review, and review of the facility policy titled Activities of Daily Living (ADLs), the facility failed to ensure Activities of Daily Livin...

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Based on observations, resident and staff interviews, record review, and review of the facility policy titled Activities of Daily Living (ADLs), the facility failed to ensure Activities of Daily Living (ADL) care was provided for one of four residents (R) (R212) reviewed. Findings included: A review of the facility's policy titled Activities of Daily Living (ADLs), implemented 3/1/2022 and last revised 3/1/2025, documented that the facility will, based on the resident's comprehensive assessment and consistent with the resident's needs and choices, ensure a resident's abilities in ADLs do not deteriorate unless deterioration is unavoidable. 3. A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. A review of the Electronic Medical Record (EMR) for R212 revealed an original admission date of 2/21/2025 with diagnoses including, but not limited to, multiple injuries, contusion of lung, injury at unspecified level of thoracic spinal cord, injury at unspecified level of cervical spinal cord, open wound of scalp, hemothorax, acute respiratory failure with hypoxia, acute respiratory failure with hypercapnia, and kidney failure. A review of the Quarterly Minimum Data Set (MDS) assessment, dated 3/28/2025, revealed R212 had a Brief Interview for Mental Status (BIMS) score of 15, indicating R212 was cognitively intact. Section GG (Functional Ability) revealed that R212 was dependent on two or more helpers when it for toilet transfers. Additionally, R212 requires substantial/maximal assistance for bed mobility. A review of R212's care plan, with a revision date of 4/11/2025, revealed R212 had an ADL self-care performance deficit related to weakness and impaired mobility. During an interview on 5/22/2025 at 4:50 am, R212 revealed that the last time her briefs were changed was last night, 5/21/2025. R212 was asked if she needed to be changed now, and R212 responded yes. R212 turned on her call light at 4:51 am. During an observation on 5/22/2025 at 4:53 am, Licensed Practical Nurse (LPN) JJJ entered R212's room and turned off the call light, and walked out of the room. LPN JJJ was observed walking to the unit's nurses' station. During an interview on 5/22/2025 at 6:18 am, LPN JJJ stated that if the call light was on, any staff member was able to answer it. LPN JJJ continued that if it was something the nurse was able to complete, they would do it, and if a resident needed to be changed, then a CNA was notified. When asked about R212's call light, LPN JJJ confirmed that R212 needed to be changed. When asked if a CNA was notified, LPN JJJ replied that she had notified CNA III that R212 needed her brief changed. LPN JJJ proceeded to ask CNA LL if CNA III had notified her about R212. During an interview on 5/22/2025 at 6:23 am, CNA LL revealed CNA III did not notify her that R212 needed to be changed. CNA LL also revealed the call light wasn't on, so she wasn't aware R212 needed assistance. During an interview on 5/22/2025 at 6:57 am, CNA III revealed that no one had told her that R212 needed to be changed. During an interview on 5/22/2025 at 6:59 am, CNA LL confirmed R212 had a bowel movement. During an interview on 6/10/2025 at 2:48 PM, R212 revealed the facility did not have enough staff, and the CNAs do their best. R212 continued that it makes her feel bad when she sat in her bowel movement or urine for a long period of time. During an interview on 6/16/2025 at 1:10 pm, the Administrator revealed that staff were responsible for answering the call light as quickly as possible, providing assistance within their scope, and notifying the appropriate staff of resident needs.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0687 (Tag F0687)

Could have caused harm · This affected 1 resident

Based on record review and staff interviews, the facility failed to provide podiatry services for one of 48 sampled residents (R) (R 384). The deficient practice had the potential to lead to a lack of...

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Based on record review and staff interviews, the facility failed to provide podiatry services for one of 48 sampled residents (R) (R 384). The deficient practice had the potential to lead to a lack of nail care and inappropriate foot care.Findings included:A review of the electronic medical record (EMR) revealed that R384 was admitted with diagnoses including but not limited to aphasia following cerebrovascular disease, cerebral infarction, hemiplegia and hemiparesis following cerebral infarction affecting unspecified side, major depressive disorder, nontraumatic intracerebral hemorrhage in subcortical hemisphere, cardiac murmur, atherosclerotic heart disease of native coronary artery without angina pectoris, unspecified psychosis not due to a substance or known physiological condition, dementia without behavioral disturbance, psychotic disturbance, mood disturbance, anxiety, and vitamin deficiency.The most recent Minimum Data Set (MDS) assessment, dated 6/7/2024, revealed a Brief Interview for Mental Status (BIMS) score of three, indicating severe cognitive impairment.A review of R384's EMR revealed Social Services progress notes from 7/22/2024 at 1:11 pm that revealed a late entry note that read, [R384] was not seen (by the) podiatrist due to COVID-19 positive residents on the floor. Resident to be rescheduled. On a second late entry social service note dated 4/2/2025 at 3:57 pm read, [R384] was seen by name of company providing podiatry services podiatrist.During an interview on 6/12/2025 at 2:20 pm, the Interim Director of Nursing stated, I would expect the podiatrist to see [R384] if they did not have COVID, but someone else on the floor had COVID. If they were not seen, the podiatrist returns every 62 days to follow up with missed residents. name of company providing podiatry services is the in-house podiatrist. The expectation is that nursing notifies social services to put the resident on the list to see the podiatrist. This was a system failure that the resident was not seen by the podiatrist for eight to nine months. Although requested several times, the facility did not provide a policy for podiatry care.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected 1 resident

Based on record review, interview, and review of the facility policy titled Nurse Aide Training Program, the facility failed to ensure each Certified Nursing Assistant (CNA) employed by the facility h...

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Based on record review, interview, and review of the facility policy titled Nurse Aide Training Program, the facility failed to ensure each Certified Nursing Assistant (CNA) employed by the facility had a minimum of twelve hours of nurse aide training per year, for one of five CNAs reviewed for the required training. Findings included:A review of the facility policy titled Nurse Aide Training Program dated 3/1/2025, revealed that each nurse aide shall be provided 12 hours of in-service training annually. A review of the required yearly Training Transcript for CNA HHH revealed that from April 2024 to April 2025, the CNA only had 10.7 training hours.During an interview with the Interim Director of Nursing (IDON) on 6/5/2025 at 8:35 am, it was confirmed that CNA HHH did not meet the required twelve hours of CNA training from April 2024 to April 2025.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on resident and staff interviews, record reviews, and a review of the facility's policy titled Resident and Family Grievances, the facility failed to ensure that resolutions were provided for co...

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Based on resident and staff interviews, record reviews, and a review of the facility's policy titled Resident and Family Grievances, the facility failed to ensure that resolutions were provided for concerns discussed in the Resident Council meetings. Findings included: A review of the policy titled Resident and Family Grievances, with an implementation date of 3/1/2022 and a revision date of 3/1/2025, included Prompt efforts to resolve include facility acknowledgment of working toward resolution of that complaint/grievance. A review of the Resident Council Meeting minutes dated January 2024 showed that during the meeting, a resident requested that her showers be scheduled between 7:00 am and 3:00 pm instead of between 3:00 pm and 11:00 pm. There was no resolution documented for the concern. A review of the Resident Council Meeting minutes dated February 2024, a resident voiced that his linens were not getting changed often enough, and he was having an issue with his sink. No resolution was documented for the concerns. A review of the Resident Council Meeting minutes dated March 2024, a resident complained that when clothing was sent to the laundry, it was not returned. No resolution was documented for the concern. A review of the Resident Council Meeting minutes dated April 2024, residents complained that the Certified Nursing Assistants (CNAs) had bad attitudes toward them. No resolution was documented for the concern. No meeting was documented for May 2024. A review of the Resident Council Meeting minutes dated June 2024, a resident complained that it had been two weeks since his bed linen had been changed. Also, the fourth-floor shower room had not been open to residents. Residents also stated that they wanted more care to be given when food was plated during meal times, as the food looked thrown together, and it was bland and not edible. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated July 2024, residents from the fourth floor stated that CNAs need to be quicker with serving their trays because when they received their food, it was cold. No resolution was documented for the concerns. A review of the Resident Council Meeting minutes dated August 2024, the residents stated that the shower room on the fourth floor was still not available. The resident stated that they had issues with housekeeping staff coming into their rooms without knocking or announcing themselves. The resident stated that he had sent clothing to the laundry and was missing eight shirts. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated September 2024, fourth floor residents stated that CNAs needed to be quicker with serving their trays because their food is cold when they receive it. No resolutions were documented during this meeting. A review of the Resident Council Meeting minutes dated October 2024, a resident stated that his room had not been cleaned for two weeks, and his room had never been deep-cleaned. During the meeting, residents also stated that they did not like the food combo choices, and the portion sizes were too small. Residents also stated that they were not getting linens frequently enough and that their clothes were not being returned from the laundry despite being labeled. Residents from the 4th floor stated that they were not able to use the shower. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated November 2024, residents stated that more snacks needed to be brought to the floors. Residents also suggested that snacks be brought to the floor at a specific time that residents are made aware of, so that they can get snacks before the staff gets them. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated December 2024, the resident stated that he had a hard time getting linens. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated January 2025, a resident stated that housekeeping staff didn't mop her room even when the floor was very dirty. Another resident stated that housekeeping staff didn't knock or announce themselves before entering the room. A resident stated that the CNAs will refuse to take her dirty clothing to the laundry when they smell bed. A resident stated that she needed her wheelchair fixed, and her roommate needed a wheelchair. A resident stated that she has an allergy to pecans, that it stated it on her meal ticket, and she was given a dessert with pecans. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated February 2025, several residents stated that they were getting items on their tray that they did not want, like, or could not have. A few residents stated that their overhead light needed to be fixed, and the string to pull the light on needed to be replaced and/or made longer. A resident stated that housekeeping staff were better about announcing themselves, but they would go through his drawers, although he did not want them to. The Resident Council President (RCP) suggested putting out flyers to remind residents of the Resident Council meetings. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated March 2025, residents stated that food over the weekend was served cold, the food was tough, the food was not served with the proper utensils, and the food was served on Styrofoam, and they did not like it. A resident also stated that he or she was still waiting for a string for his or her light. Several residents stated that their heater was broken. A resident stated that housekeeping staff told her that she could not clean her room with her in it. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated April 2025, the RCP stated that kitchen staff had an attitude whenever he called. Multiple residents stated that there were no snacks over the weekend. A resident stated that she needed assistance from the Social Worker, and it had been three months since she had initially asked. Residents stated that there was a consistent lack of linens. A resident stated that he missed his shower on several occasions due to there being no towels. Residents stated that their call lights were not being answered in a timely manner. The RCP stated that staff aggressively turned off his call light, and he went four days without receiving any water. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated May 2025, a resident stated that the water temperature in the 4th floor's shower was not cold enough. Also, a resident stated that their overhead light was not working. Several residents stated that there had not been enough linens when needed. Residents stated that on nights during the week and over the weekends, the food was not good on a regular basis. Residents suggested a deadline for residents to be allowed to call the kitchen to request an alternative meal. The residents on the 3rd floor stated that they never receive snacks at night. One resident stated that she feels as if she is not being heard by her social worker, and it may not be intentional. Another resident stated that she is not able to reach the same social worker. Other residents stated that their call light response time sometimes took up to 3 hours. No resolutions were documented for the concerns. A review of the Resident Council Meeting minutes dated 6/2/2025, it was noted that old business was not discussed, and resolutions or progress of issues brought up previously by residents were not addressed. During an interview on 5/22/2025 at 10:26 am, the RCP stated that residents who bring up issues in the Resident Council Meetings are not provided with resolutions to those issues. The RCP stated that he did not know how to file a grievance. During an interview on 6/2/2025 at 11:04 am, the Activities Director (AD) stated that she had conducted the Resident Council Meetings for over a year. She stated that she did not have an agenda. She further stated that she tries to remember old business, and she conducts the meetings to discuss issues that she can handle herself. The AD stated that when residents bring up issues in the meetings, she writes the issues down, places them on a grievance form, and gives the concern to the head of the department. The AD stated that she did not know who the Grievance Officer was. The AD stated she would follow up with the residents individually or would let the department head follow up with the residents. The AD stated that she does not document any follow-up resolutions with residents.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review and review of the facility's policies titled Notification of Changes, and Change of Roo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review and review of the facility's policies titled Notification of Changes, and Change of Room or Roommate, the facility failed to notify two of five sampled residents (R) (R381and R6) responsible parties of changes; and failed to notify one resident's (R) (R194) physician of a change in condition and transfer to the hospital. Findings included: During a review of the facility policy titled Change of Room or Roommate, revised 3/1/2025, revealed that .6. The social services designee or Licensed Nurse should inform the resident's sponsor/family in advance of a change in the resident's room or roommate. Review of the facility policy titled Notification of Changes dated 4/1/2024, revealed that the purpose of this policy is to ensure the facility promptly informs the resident and consults the resident's physician when there is a change requiring notification. These notifications include a significant change in the resident's physical, mental, or psychosocial condition and a transfer or discharge of the resident from the facility. 1. A review of the Electronic Medical Record (EMR) for R381 revealed the resident admitted with multiple diagnoses of, but not limited to, encephalopathy, fracture of the shaft of the right fibula, dementia, hypomagnesemia, insomnia, and muscle weakness. A review of the 5-day Minimum Data Set (MDS) assessment dated [DATE] revealed R381 had a Brief Interview for Mental Status (BIMS) score of 11, indicating R381 had moderately impaired cognition. In a review of R381's progress note dated 4/10/2024, it was noted that Resident was COVID-19 tested because his roommate tested positive in the ER. Resident had no (signs/symptoms) s/s of respiratory distress, afebrile, and (vital signs)VS stable. The COVID-19 test was negative, and residents moved to another room, 339. Will continue to monitor and follow up as required. During an interview on 5/21/25 at 10:23 am, R381's Responsible Party (RP) revealed that R381's room was changed without her knowledge. The RP went to the second floor looking for R381 before finding out he was moved to the third floor of the facility due to R381's roommate testing positive for Covid-19. During an interview on 6/3/2025 at 9:06 am, Social Service Coordinator (SSC) QQ revealed that, depending on the situation, Nursing or Social services will notify the family of the residents of the change in the room. When asked if R381's family was notified of his room change, SSC QQ stated she couldn't see anything in her notes where the resident's family was notified. During an interview on 6/3/2025 at 9:18 am, Assistant Director of Nursing (ADON) HH revealed, he was in close communication with R381's RP for the duration of the resident's stay at the facility. The ADON HH continued that he or a nurse would have called the resident about the room change. He doesn't recall the RP coming to the facility looking for R381 and not finding him. When asked why it wasn't documented, ADON HH was unable to answer. 2. A review of a Facility Reported Incident (FRI) dated 9/19/2024 showed that R6 and her roommate's family member got into a physical altercation. Details of the incident revealed that R6 was assaulted by her roommate's family member when the family threw a plate of food in the resident's face. It was stated that there was no injury apparent. The police were called, and the responsible parties were notified. A review of the progress notes for R6, dated 9/19/2024, written by License Practical Nurse (LPN) JJJ revealed that R6 stated, she had hit me in my face with a paper plate full of food. Further review of the note showed that the Director of Nursing (DON)/Administrator was notified via phone of the incident. The Medical Director (MD) was notified. Note: did not document that RP was notified. A review of the admission records for R6 revealed that the resident was admitted to the facility with diagnoses that included acute respiratory failure with hypoxia, chronic obstructive pulmonary disease, unspecified, and heart failure. A review of the admission record for R6 showed that the resident's son was not the resident's responsible party. During an interview on 5/19/2025 at 3:47 pm with R6's RP, who stated that when the incident occurred, she received a call from R6 stating that her roommate's family member had asked her why their mother's Vaseline was on her bedside tray. R6 stated that she explained to her roommate's family member that she did not put it there; it had to be left there by staff being as she could not get out of her bed without assistance. RP stated that R6 stated that the roommate's family member started hitting her in her head with a paper food tray. RP stated that she called the nurse's station, and the unit manager (she could not recall her name) answered the phone but stated that the facility was having an emergency and hung up the phone before RP could state what she wanted. RP stated that she did not get a phone call back, nor did anyone from the facility call to let her know about the altercation. During an interview on 6/11/2025 at 11:09 am spoke with LPN JJJ, who stated that she recalled the incident. LPN JJJ stated that the family member of the roommate was separated from R6. LPN JJJ stated that R6 had called her son, and she spoke to R6's son on the phone. LPN JJJ stated that R6's son was speaking aggressively and wanted to come to the facility. LPN JJJ stated that she spoke with R6's son, and that was the notification. During an interview on 6/11/2025 at 11:36 am, R6 stated that on the day of the incident, she did not call her son; she was on the phone with her daughter, and no staff spoke with any of her family on her phone about the incident. During an interview on 6/12/2025 at 2:21 pm with the interim DON, who stated that it was her expectation that if an incident occurred at the facility with a resident, the staff involved would notify the RP. 3. Observation on 6/8/2025 at 9:50 am revealed R194 was being transported out of the facility into an ambulance. Review of the admission Record for R194, on 6/8/2025 at 10:45 am, revealed that R194 was admitted to the facility with a diagnosis of osteomyelitis of the vertebra, sacrum, and sacrococcyx. An interview with Licensed Practical Nurse (LPN)EE, on 6/8/2025 at 11:00 am, revealed that the LPN EE sent R194 out to the hospital. The LPN EE stated R194 was lethargic and had a blood sugar level of 47. The LPN stated they called 911 but did not consult or contact the physician before or after sending R194 to the local hospital. The LPN EE stated they did not have time for any of that. An interview with LPN FF on 6/8/2025, 11:15 am, revealed that they arrived at the facility to fill in for staffing needs around 9:15 am. LPN FF stated they assisted LPN EE in helping send R194 to the hospital for low blood sugar. The LPN FF stated they did not call the physician about R194 being sent out. LPN FF stated the physician should have been called regarding R194 being sent to the hospital. A review of the Progress Notes dated 6/8/2025 for R194, on 6/8/2025 at 11:35 am, revealed the physician was not contacted about the change of condition or the transfer of R194 to the hospital. An interview with the Interim Director of Nursing (IDON) on 6/8/2025 at 11:59 am revealed that the physician should have been notified immediately at the time R194 had a change in condition and was sent out of the facility to the hospital. The IDON stated they were going to conduct an in-service for the nursing staff about physician notification.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to provide a safe, clean, and comfortable environment for residents receiving showers in two of the three shower rooms (Third Floor Shower room ...

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Based on observation and interview, the facility failed to provide a safe, clean, and comfortable environment for residents receiving showers in two of the three shower rooms (Third Floor Shower room and Fourth Floor Shower room) in the facility. The shower rooms contained unsecured doors, soiled linens, resident gowns on the floor, unmarked toiletry items, trash, masks, and gloves on the floor, in addition to unclean toilets and equipment. Findings included: 1. Observation on 5/29/2025 at 10:55 am of the Third Floor Shower room revealed, the shower room door was propped open. There were no staff or residents in the shower room at the time of the observation. The shower room contained six wet and visibly soiled wash cloths scattered throughout on the floor, three wet bath towels scattered throughout on the floor, three used and unmarked bars of soap on the floor in the main shower stall, 12 pairs of gloves, inside out, scattered about the floor in multiple areas, multiple visible soiled tissues lying beside the toilet on the floor, and two shower chairs that had brown substance on the seats. The shower room also contained two masks and a fork on the floor. The shower room contained an unlocked and open cabinet with a bottle of unmarked olive oil lotion and a medicine cup full of unmarked green fluid. The room had a strong smell of feces. The toilet was not flushed and had feces and urine in the toilet. Interview on 5/29/2025 at 10:58 am with the Licensed Practical Nurse (LPN) ZZ revealed that the shower room door should never be propped open. LPN ZZ acknowledged that the shower room needed to be cleaned immediately. LPN ZZ apologized for the condition of the shower room. LPN ZZ stated that they did not know what the green fluid was in the medicine cup. 2. Observation on 5/29/2025 at 11:02 am of the Fourth Floor Shower room revealed, the shower room door was propped open. There were no staff or residents in the shower room at the time of the observation. The room contained four wet and visibly soiled wash cloths scattered throughout on the floor, two wet bath towels on the floor, one used and unmarked bar of soap on the floor in the main shower stall, four pairs of gloves, inside out, scattered about the floor in multiple areas, and multiple visibly soiled tissues throughout on the floor. The toilet contained dark brown water that smelled of feces and urine. Interview on 5/29/2025 at 11:04 am with the LPN BBB revealed, the shower room door should not be propped open. The nurse observed the findings in the shower room and stated they would have the room immediately cleaned. The nurse stated the shower room was always a mess after they got done giving showers, but not this bad. Interview on 5/29/2025 at 11:06 am with the Regional Nurse Consultant (RNC) DDD revealed that the shower room door should not be open to the hallway. The RNC revealed they just got done giving showers, but the staff should be straightening up between residents. The RNC stated they would have the room immediately cleaned and secured. 3. Observation on 6/8/2025 at 10:15 am of the Third Floor revealed, the Shower room door was propped open. The shower room had no staff or residents in the room. The shower room contained a used incontinence brief on the floor, the toilet had gloves in it, the floor had multiple visibly soiled and wet gowns, towels, and blankets were lying in multiple places on the floor, and the window seal had used gloves and an unmarked container of body wash. The shower bed had three pairs of gloves, inside out, two bottles of shower gel, opened and unmarked, two wet washcloths, an unmarked medication cup, and a mask. Interview on 6/8/2025 at 10:18 am with Certified Nursing Assistant (CNA) AAA confirmed that the shower room door should always be closed. CNA AAA also confirmed that the staff should have cleaned the room after the last shower and shut the door. Interview on 6/10/2025 at 9:00 am with the Interim Director of Nursing (IDON) confirmed that all shower rooms should be shut and always be locked. The CNAs should be cleaning the shower rooms between residents.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility's policy titled Medication Storage, the facility failed to e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility's policy titled Medication Storage, the facility failed to ensure medication carts were locked and secured when unattended by authorized staff. This failure had the potential to allow unauthorized access to medications and biologicals by staff, residents, and visitors. The facility's census was 214 residents. Findings included:A review of the facility's policy titled, Medication Storage, implemented 3/1/2022 and last revised 3/1/2025, included . 1: 1a. All drugs and biologicals will be stored in locked compartments (i.e., medication carts, cabinets, drawers, refrigerators, medication rooms) under proper temperature controls. 1b. Only authorized personnel will have access to the keys to locked compartments. 1c. During a medication pass, medications must be under the direct observation of the person administering medications or locked in the medication storage area/cart. 1. During an observation on 5/22/2025 at 5:07 am, medication administration with Licensed Practical Nurse (LPN) JJJ revealed that the LPN JJJ left the medication cart unlocked and entered the resident's room to administer medication.During an interview on 5/22/2025 at 5:10 am, LPN JJJ revealed she had forgotten to lock the medication cart before entering the resident's room.During an interview on 5/30/2025 at 12:11 pm, the Interim Director of Nursing (DON) revealed that all medication carts were to be locked when unattended. The Interim DON stated that the nurse or medication aid should never leave the medication cart unlocked if unattended.During an observation on 6/2/2025 at 10:21 am of the medication cart on the third floor revealed the cart was unlocked and unattended. The medication cart had two bags of gastrostomy supplements and one bottle of gastrostomy supplements sitting on top of the cart.During an interview on 6/2/2025 at 10:23 am, LPN RRR revealed she had no knowledge of whose medication cart it was. LPN RRR removed the gastrostomy supplements from the top of the cart and placed them in the medication room.During an interview on 6/2/2025 at 10:30 am, LPN YY revealed that the cart that was unlocked belonged to her. LPN YY stated she did not normally leave the cart with gastrostomy supplements exposed or the medication cart unlocked and/or unattended. 2. Observation of the 4th Floor, on 5/30/2025 at 8:25 am, revealed a medication cart was unattended and unlocked in the hall outside of room [ROOM NUMBER]. There was no nurse in sight at the time of the observation. The medication cart was unlocked and unattended from 8:25 am to 8:28 am. During an interview with LPN YY on 5/30/2025 8:28 am, they stated that they heard someone coughing down the hall and stepped away from the medication cart.An observation of the third floor on 6/8/2025 at 10:15 am revealed that the medication cart beside the nurse station was unlocked. There were no nurses on the floor at the time of the observation. Resident (R) 422 was sitting by the unlocked medication cart. The medication cart was unlocked from 10:15 am until 10:35 am, when a Certified Medication Aide (CMA) CCC locked the cart.An interview with CMA CCC on 6/8/2025 at 10:35 am revealed they believed the nurse was on break. An interview with LPN EE on 6/8/2025 at 11:00 am revealed they left the faciity on 6/8/2025 at 10:00 am and they were gone for a minimum of 30 minutes, maybe longer because of traffic. The LPN stated they left in a hurry and forgot to lock their medication cart before leaving the facility. Observation on the third floor, on 6/8/2025 at 11:20 am, revealed that a medication cart beside the nurse station was unlocked. There were no nurses in sight at the time of the observation. The medication cart was unlocked from 11:20 am to 11:25 am. An interview with LPN EE, on 6/8/2025 at 11:25 am, revealed that the nurse forgot to lock the medication cart again. The LPN stated she was too frazzled to remember anything. An interview with the Interim Director of Nursing (IDON), on 6/8/2025 at 11:55 am, revealed LPN EE was terminated for leaving the medication cart unlocked multiple times.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interviews, and review of facility policy titled Standardized Menus, the facility fail...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interviews, and review of facility policy titled Standardized Menus, the facility failed to serve food that was palatable, attractive, and hot for four of seven sampled residents (R) (R62, R114, R472, and R473) reviewed for food palatability. This failure had the potential to affect 203 of 214 residents who consumed food prepared from the facility's kitchen.Findings included:A review of the facility's policy titled, Standardized Menus revised 3/30/2025, revealed that the facility shall provide nourishing, palatable meals to meet the nutritional needs of the residents based on the Recommended Daily Allowances (RDA) of the food and Nutritional Research Council, of the National Academy of Sciences, standardized cycle menus are planned in advance and utilized. The policy continued that the facility will make reasonable efforts to provide food that is appetizing and culturally appropriate for residents. A review of the Resident Council Meeting Minutes dated 2/2/2024 at 10:10 am revealed that resident complained that they sometimes receive their food cold, and it would be better if it were passed out in a better timely manner. A review of Resident Council Meeting Minutes dated 7/3/2024 at 10:07 am revealed that fourth floor residents said that the CNAs need to be quicker in serving their trays because when they receive the food, the food is cold. A record review of Resident Council Meeting Minutes dated 9/3/2024 at 10:07 am revealed that fourth floor residents say that the CNAs need to be quicker in serving their trays because when they receive them, the food is cold.A record review of Resident Council Meeting Minutes dated 3/3/2025 at 10:10 am revealed that the food served over the weekend was too tough and that the food was not served hot. A record review of Resident Council Meeting Minutes, undated, revealed that the food on the weekends was not good, and the vegetables were mushy.1. A review of the Electronic Medical Record (EMR) for R114 revealed an original admission date of 5/13/2022 with multiple diagnoses of, but not limited to, metabolic encephalopathy, dysphagia following cerebral infarction, acute pulmonary edema, Type II diabetes, hemoptysis, cognitive communication deficiency, and dysphagia. A review of the Annual Minimum Data Set (MDS) assessment dated [DATE] revealed R114 had a Brief Interview for Mental Status (BIMS) score of eight, indicating R114 had moderately impaired cognition.During an interview on 5/21/25 at 1:06 pm, R114 asked if something could be done about the food because it's just so horrible. 2. A review of the EMR for R472 revealed an original admission date of 4/17/2025 with multiple diagnoses of but not limited to, FRACTURE OF UPPER end of right humerus, type II diabetes mellitus with diabetic nephropathy, metabolic encephalopathy, orthostatic hypotension, chronic diastolic (congestive) heart failure, chronic obstructive pulmonary disease, and acute kidney failure. A review of the admission MDS assessment dated [DATE] revealed R472 had a BIMS score of 14, indicating R472 is cognitively intact.During an interview on 5/7/2025 at 9:47 AM, R472 stated that the food was cold 98% of the time. R472 continued that she gets served on Styrofoam plates sometimes. She had the same thing over and over, green beans and rice four days in a row.3. A review of the EMR for R473 revealed an original admission date of 5/6/2025 with multiple diagnoses of, but not limited to, displaced fracture of an anterior wall of left acetabulum, fracture of unspecified lumbar vertebra, fracture of sacrum, dislocation of left shoulder joint, dislocation of right shoulder joint, sacroiliitis, and unsteadiness on feet. A review of the admission MDS assessment dated [DATE] revealed R473 had a Brief Interview for Mental Status (BIMS) score of 15, indicating R473 is cognitively intact.During an interview on 5/28/2025 at 9:55 am, R473 revealed there were no plates on the weekend and the hot dogs for lunch on Sunday. Additionally, the dinner meal had questionable meat, so she ended up ordering out. R473 stated that there are a lot of residents who order online food delivery services.On 5/28/2025 at 12:03 pm, a test tray was requested. The regular meal was Caribbean Shrimp, baked potatoes, and coleslaw. The test tray was received on 5/28/2025 at 1:33 pm. The facility staff was asked to taste the test tray with the surveyor. During an interview on 5/28/2025 at 1:33 pm, Resident Care Assistant (RCA) NNN refused to taste the food with the surveyor. During an interview on 5/28/2025 at 1:34 pm, Certified Nursing Assistant (CNA) PPP also refused to taste the food with the surveyor when asked to taste the test tray. On 5/28/2025 at 1:35 pm, RCA OOO offered to taste the food with the surveyor. During an interview on 5/28/2025 at 1:35 pm, RCA OOO revealed that the potatoes were bland. When tasting the Caribbean shrimp, she spat out the shrimp. RCA apologized but had to spit out the food because it was the nastiest thing she had ever tasted. RCA OOO continued, she wouldn't want to eat that food, nor would she want any of her family members to eat that either. RCA OOO walked away in tears. During an interview on 5/28/2025 at 4:42 pm, R473 revealed she did not eat the lunch, it was pink with shrimp and pineapples. Side salad, no dressing. R473 also revealed that her parents brought her food.During an interview on 6/6/2025 at 5:51 pm, R473 revealed that the food smelled weird.4. A review of the EMR for R62 revealed an original admission date of 12/19/2029 with multiple diagnoses of, but not limited to, acute and chronic respiratory failure, quadriplegia, gastro-esophageal reflux disease, insomnia, hypotension, history of Urinary tract infection, and colostomy. A review of the quarterly MDS assessment dated [DATE] revealed R62 had a BIMS score of 15, indicating R62 is cognitively intact.During an observation on 5/29/2025 at 12:48 pm, Assistant Director of Nursing (ADON) II took a meal tray into R62's room. ADON II brought out a tray from R62's room on 5/29/2025 at 12:48 pm and placed it on the meal cart. ADON II stated R62 refused the meal because R62's wife had already brought him some food.During an interview on 5/29/25 at 12:58 PM, R62 stated that sometimes he does consume the facility food; however, his wife brings him food to eat. When asked why R62 doesn't eat the facility food, R62 stated that the food smells bad, and he can't tell what the food is by looking at it. R62 continued that his wife would do door dashes for him, and the staff are supposed to feed him.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected most or all residents

Based on interviews, record review, and a review of the facility's policy titled Resident and Family Grievances, the facility failed to acknowledge family concerns as grievances via email and failed t...

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Based on interviews, record review, and a review of the facility's policy titled Resident and Family Grievances, the facility failed to acknowledge family concerns as grievances via email and failed to investigate grievances for one out of 48 sampled Residents (R) (R384). In addition, the facility failed to provide results for the concerns and grievances reported by residents during the Resident Council Meetings. The facility census was 214 residents. Findings included: A review of the facility's policy titled Resident and Family Grievances dated 3/1/2025 revealed that it is the policy of this facility to support each resident's and family member's right to voice grievances without discrimination, reprisal, or fear of discrimination or reprisal. Prompt efforts to resolve, including facility acknowledgement of a complaint/grievance. 1. (Name and Title) has been designated as the Grievance Official and can be reached at (contact information). 2. The Grievance Official is responsible for overseeing the grievance process; receiving and tracking grievances through to their conclusion; leading any necessary investigations by the facility . issuing written grievance decisions to the resident. 10. Under Procedure revealed, b. The staff member receiving the grievance will record the nature of and specifics of the grievance on the designated form or assist the family member to complete the form. c. Forward the grievance form to the Grievance Official as soon as practicable. 11. Evidence demonstrating the results of all grievances will be maintained for a period of no less than 3 years from the issuance of the grievance decision. 1. A review of the grievance log revealed one grievance dated 6/17/2024 filed by R384's family member that stated the resident's legs were hanging off the bed when [they] visited, and the bed was not made. [R384] was wearing socks in bed, which [family member] does not want. [Family member] stated staff made bed during visit, but [family member] wants to understand bedding protocols occurred on 6/16/2024 on the 7:00 am to 3:00 pm shift. The grievance form was completed by the third-floor Social Service Coordinator (SSC) QQ. The grievance was investigated by the Registered Nurse (RN) Assistant Director of Nursing (ADON) HH for the second floor. The grievance official follow-up was: In-service conducted with staff regarding checking on residents regularly & ensuring they are properly positioned in bed with appropriate bedding. During an interview on 6/3/2025 at 2:43 pm with the third-floor SSC QQ, who explained that the grievance process begins when the Social Worker writes a grievance and sends it via email to the department head, who then works on it. The Social Service Director keeps the grievance in a binder. The Grievance officer does the research, and the person who resolves it shares the resolution with the family. SSC QQ was not sure who the grievance officer was. SSC QQ called the Social Service Director (SSD) RR for the resolution of R384. SSD RR kept a binder with all the grievances. During an interview on 6/3/2025 at 2:48 pm, SSD RR confirmed that the grievance coordinator shares the resolution with the family, and they maintain the log and a binder with all the grievances. The Assistant Administrator said R384 was nice, pleasantly confused, and their family member was involved in her care. The third floor SSC QQ said R384's family had a lot of complaints like this grievance, like socks and more specific things-but would not elaborate. The third floor SSC QQ said Registered Nurse (RN) ADON for the second floor kept the in-service for this incomplete grievance. During an interview on 6/4/2025 at 12:05 pm, the RN ADON HH revealed, they remember many complaints from R384's family, and they would listen to try to help and then send the grievances to the third-floor SSC QQ. The RN ADON HH revealed they remembered this complaint from R384's family, who had a lot of complaints; this one about socks meant the family member didn't want specific nonskid socks on R384, but instead wanted socks without skids. The bedding portion of the complaint was addressed by an in-service. RN ADON HH revealed, R384 was unable to communicate except to make gestures, so the family member was their advocate, and the family member visited twice a week, called, and sent emails to SSC QQ, who brought them back to the RN ADON HH. R384's family talked to staff about R384's care, then went home and sent the SSC QQ an email. RN ADON HH revealed that R384 had other grievances and sent emails to the SSC QQ, and that the grievance related to the socks and sheets was signed by the Assistant Administrator, but RN ADON HH provided the in-service. During an interview with SSC QQ, on 6/5/2025 at 1:15 pm, SSC QQ provided 17 additional emailed complaints from R384's family, and SSD RR said the 17 emailed complaints should have been acknowledged and investigated as grievances. During an interview on 6/10/2025 at 11:15 am, the Administrative Assistant, who has been the grievance officer for the last couple of months revealed, the grievance process begins when the grievance is sent to the department head that the grievance is about, and it is completed and sent to the grievance officer within three days, and the goal is to make sure the grievance is investigated completely. The Administrative Assistant revealed, The grievance officer does not document the results; it's not something I've been told to do. Per the Grievance Policy, the grievance officer should give a resolution to the resident or the resident's family. [The grievance officer] said they have not done a grievance, and only recently, the facility has been using the grievance forms. The education provided to staff or residents is normally conducted by the Administrator, but there hasn't been any education since [the grievance officer] has been doing this. Some residents don't know how to fill out a grievance form. The last Assistant Administrator, who left in August 2023, completed the grievances. Anyone can file a grievance, staff, family, or resident, by telling the social worker, because we don't want everyone to file grievances. I'm [the grievance officer] learning now that everything needs to be reported and investigated. The Administrative Assistant revealed, if a family member complains about care, it's the DON or ADON who should follow up. The Administrative Assistant confirmed all of the emails regarding R384's family concerns should have been a written grievance stating, The grievance process is broken. 2. Record review revealed, there were no Resident Council Meeting minutes for 2023 available for review. A review of the Resident Council Meeting minutes from January 2024 revealed that during the meeting in January 2024, a resident requested that her showers be given between 7:00 am and 3:00 pm instead of between 3:00 pm to 11:00 pm. No resolution was documented during the meeting. A review of the Resident Council Meeting minutes from February 2024 revealed, a resident voiced that his linens were not getting changed often enough, and he was having an issue with his sink. Residents complained that sometimes they receive their meals cold. No resolution was documented during this month's meeting. A review of the Resident Council Meeting minutes from March 2024 revealed that a resident complained that when clothing was sent to laundry, everything was not returned. No resolution was documented during the month's meeting. A review of the Resident Council Meeting minutes from April 2024 revealed that residents complained that the Certified Nursing Assistants (CNAs) had bad attitudes toward them. There was no resolution documented for the meeting. A review of records revealed that no meeting was documented for May 2024. A review of the Resident Council Meeting minutes from June 2024 revealed, a resident complained that it had been two weeks since his bed had been fixed and him having new sheets and blankets. Also, the fourth-floor shower room had not been opened to residents. Residents also stated that they wanted more care to be given when food was plated during mealtimes, as the food looked thrown together, and it was bland and not edible. No resolution was documented during the meeting. A review of the Resident Council Meeting minutes from July 2024 revealed, residents from the 4th floor stated that CNAs need to be quicker with serving their trays because when they receive their food, it is cold. No resolution was documented during the meeting. A review of the Resident Council Meeting minutes from August 2024 revealed that the residents stated that the shower room on the fourth floor was still not available. The resident stated that they had issues with housekeeping staff coming into their rooms without knocking or announcing themselves. The resident stated that he had sent clothing to the laundry and was missing eight shirts. No resolutions were documented for this meeting. A review of the Resident Council Meeting minutes from September 2024 revealed that fourth-floor residents stated that CNAs needed to be quicker with serving their trays because their food is cold when they receive it. No resolutions were documented during this meeting. During the October 2024 meeting, a resident stated that his room had not been cleaned for two weeks and his room had never been deep-cleaned. During the meeting, residents also stated that they did not like the food combo choices, and the portion sizes were too small. Residents also stated that they were not getting linens frequently enough and that their clothes were not being returned from laundry despite being labeled. Residents from the 4th floor stated that they were not able to use the shower. No resolutions were documented during this meeting. A review of the Resident Council Meeting minutes from November 2024 revealed, a resident stated that more snacks needed to be brought to the floors. Residents also suggested that snacks be brought to the floor at a specific time that residents are made aware of, so that they can get snacks before the staff gets them. No resolutions were documented during this meeting. A review of the Resident Council Meeting minutes from December 2024 revealed, a resident stated that he had a hard time getting linens. No resolutions were documented during this meeting. A review of the Resident Council Meeting minutes from January 2025 revealed that a resident stated that housekeeping staff doesn't mop her room even when the floor is very dirty. Another resident stated that housekeeping staff do not knock or announce themselves before entering the room. A resident stated that the CNAs will refuse to take her dirty clothing to the laundry when they smell bed. A resident stated that she needed her wheelchair fixed, and her roommate needed a wheelchair. Resident stated that she has an allergy to pecans (it was stated on her meal ticket), and she was given a dessert with pecans. No resolutions were documented during this meeting. A review of the Resident Council Meeting minutes from February 2025 revealed that several residents stated that they were getting items on their tray that they did not want, like, or could not have. A few residents stated that their overhead light needed to be fixed, and the string to pull the light on needed to be replaced and/or made longer. A resident stated that housekeeping staff were better about announcing themselves, but they would go through his drawers, although he did not want them to. Resident Council President (RCP) suggested putting out flyers to remind residents of the Resident Council meetings. No resolutions were documented during this meeting. During the March 2025 meeting, residents stated that food over the weekend was served cold, the food was tough, the food was not served with the proper utensils, and the food was served on Styrofoam, and they did not like it. The resident also stated that he or she was still waiting for a string for his or her light. Several residents stated that their heater was broken. The resident stated that housekeeping staff told her that she could not clean her room with her in it. No resolutions were documented during this meeting. A review of the Resident Council Meeting minutes from April 2025 revealed that the RCP stated that kitchen staff had an attitude whenever he called. Multiple residents stated that there were no snacks over the weekend. The resident stated that she needed assistance from the social worker, and it had been three months since she had initially asked. Residents stated that there was a consistent lack of linens. The resident stated that he missed his shower on several occasions due to there being no towels. Residents stated that their call lights were not being answered in a timely manner. RCP stated that staff aggressively turned off his call light, and he went four days without receiving any water. No resolutions were documented during this meeting. A review of the Resident Council Meeting minutes from May 2025 revealed, a resident stated that the water temperature in the fourth floor's shower was not cold enough. Also, a resident stated that their overhead light was not working. Several residents stated that there had not been enough linens when needed. Residents stated that on nights during the week and over the weekends, the food was not good on a regular basis. Residents suggested a deadline for residents to be allowed to call the kitchen to request an alternative meal. The residents on the 3rd floor stated that they never receive snacks at night. One resident stated that she feels as if she is not being heard by her social worker, and it may not be intentional. Another resident stated that she is not able to reach the same social worker. Other residents stated that their call light response time sometimes took up to 3 hours. No resolutions were documented for this meeting. During an observation of the Resident Council Meeting on 6/2/2025 at 10:00 am, it was noted that old business was not discussed, and resolutions or progress of issues brought up previously by residents were not addressed. During an interview on 5/22/2025 at 10:26 am, the RCP stated that residents who bring up issues in the Resident Council Meetings are not provided with resolutions to issues that are brought up during the Resident Council Meetings. RCP stated that he does not know how to file a grievance. During an interview on 6/2/2025 at 11:04 am with the Activities Director (AD), who stated that she conducts the Resident Council Meetings, revealed that she does not have an agenda. AD stated that she tries to remember old business, but she conducts the meetings to discuss issues that she can handle herself. AD stated that when residents bring up issues in the meetings, she would write the issues down and place them on a grievance form, and give the concern to the head of the department. AD stated that she did not know who the Grievance Officer was. AD stated in terms of follow-up with the residents, she would follow up with the residents individually or would let the department head follow up with the residents(s). AD confirmed that she does not document any follow-up resolutions with residents.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy titled Nursing Services and Sufficient Staff, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy titled Nursing Services and Sufficient Staff, the facility failed to have sufficient nursing staff with the appropriate competencies and skill sets to provide nursing and related services. The facility census was 214. Findings included: 1. An observation of the third floor, on 6/8/2025 at 10:15 am, revealed that the medication cart beside the nurse station was unlocked. No nurses were on the floor at the time of the observation. Resident (R) (R422) was sitting by the unlocked medication cart. The medication cart was unlocked from 10:15 am until 10:35 am, when a Certified Medication Aide (CMA) CCC locked the cart.An interview with CMA CCC, on 6/8/2025 at 10:35 am, revealed they believed the nurse was on break. The CMA attempted to contact the nurse by phone but was unsuccessful. The CMA locked the cart at 10:35 am and stated they would have the Licensed Practical Nurse (LPN) come and speak with me when she was back on the floor.An interview with LPN EE on 6/8/2025 at 11:00 am revealed that they left the faciity on 6/8/2025 at 10:00 am to take a Certified Nursing Assistant (CNA) to get feminine hygiene products at a local retail store. The LPN stated they were gone for a minimum of 30 minutes, maybe longer because of traffic. The LPN stated they did not let any other nurses know they were leaving the facility. The LPN stated they did not leave her keys for anyone. The LPN stated they left in a hurry and forgot to lock their medication cart before leaving the facility.Observation on the third floor, on 6/8/2025 at 11:20 am, revealed that a medication cart beside the nurse station was unlocked. No nurses were in sight at the time of the observation. The medication cart was unlocked from 11:20 am to 11:25 am.An interview with LPN EE, on 6/8/2025 at 11:25 am, revealed that the nurse forgot to lock the medication cart again. The LPN stated she was too frazzled to remember anything.An interview with the Interim Director of Nursing (DON), on 6/8/2025 at 11:55 am, revealed LPN EE was terminated for leaving the medication cart unlocked multiple times and leaving the facility and not letting anyone know. The Interim DON stated that any staff member who must leave the facility during their shift is to let another nurse know, give a report, leave their keys, and clock out. The Interim DON stated the LPN was clearly incompetent and should not be caring for residents.A review of the Punch Detail Form (employee timecard) for LPN EE, on 6/9/2025 at 1:00 pm, revealed the LPN did not clock out when they left the faciity on 6/8/2025 to go to the retail store at 10:00 am.2. Interview with LPN FF, on 6/8/2025 at 11:15 am, revealed they were the on-call nurse for 6/8/2025. LPN FF stated they were called by the Weekend Floor Supervisor, LPN BB, on 6/8/2025 at 8:00 am, to come to the facility to be the nurse on the fourth Floor. LPN FF stated there were no nurses on the fourth floor when they arrived at 9:18 am. The LPN stated they counted the narcotics by themself and had no report on the residents.Interview with the Interim DON, on 6/8/2025 at 12:10 pm, revealed that no nurse should leave the facility until they have a replacement, give a report, count narcotics, and transfer the responsibility of the medication carts and residents to the oncoming nurse.A review of the Punch Detail Forms, for the night shift ending on 6/8/2025 at 7:00 am, revealed the Fourth Floor LPN DD clocked out at 7:50 am on 6/8/2025.A review of the Punch Detail Forms, for the night shift ending on 6/8/2025 at 7:00 am, revealed the Fourth Floor LPN CC clocked out at 7:43 am on 6/8/2025.A review of the Punch Detail Forms, for the night shift ending on 6/8/202025 at 7:00 am, revealed the Weekend House Supervisor LPN BB out at 8:02 am on 6/8/202025.A review of the Punch Detail Forms, for the day shift starting at 7:00 am on 6/8/2025, revealed the LPN FF clocked in on 6/8/2025 at 9:18 am.An interview with the Interim DON, on 6/10/2025 at 9:00 am, revealed that the Interim DON verified the Fourth Floor had no nurses from 8:02 am until 9:18 am on 6/8/2025.An interview with the Weekend Floor Supervisor LPN BB, on 6/13/2025 at 4:35 pm, revealed they were the floor supervisor on the night shift ending at 7:00 am on 6/8/2025. The LPN stated that at around 8:00 am, the Fourth Floor had no day shift nurses. The LPN stated they then called the on-call nurse, LPN FF, to come in and work. Once they made the call, they clocked out and left the facility. The LPN verified they left the Fourth Floor with no nurse coverage. The LPN stated they should not have left the facility until all floors had nursing coverage.A review of the facility policy titled Nursing Services and Sufficient Staff, dated 3/1/2024, revealed it is the policy of this facility to provide sufficient staff with the appropriate competencies and skill sets to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident.3. April staffing hours for Friday, 4/4/2025, were 571.5 hours for the facility. Saturday, 4/5/2025 staffing hours for the facility were 562.5. Sunday, 4/6/2025, staffing hours were 482.0 for the facility. Monday, 4/7/2025, staffing hours were 518.0 for the facility. Friday, 4/11/2025, staffing hours for the facility were 514.0. Saturday, 4/12/2025, staffing hours for the facility were 514.0. Sunday, 4/13/2025, staffing hours for the facility were 533.0. Monday, 4/14/2025, staffing hours for the facility were 579.0.4. During a visit on 6/7/2025 beginning at 12:30 am, the census was 221 residents. On 6/7/2025 at 12:30 am, two surveyors arrived at the facility. It took until 12:46 am for someone in the facility to come down and open the front door.A. On 6/7/2025 at 1:06 am, LPN AA was assigned to work on the 2nd Floor on the 7:00 pm- 7:00 am shift. LPN AA said the staffing on the second floor includes LPN AA, one medical tech (Med Tech), and four CNAs. LPN AA said the most they are staffed with is four CMAs. CMAs can pass oral meds. The LPN does insulin, pain pills, and gastric tubes. The CNAs do peri care, and the LPN helps with that. Officially, we have an 11:00 pm to 7:00 am supervisor. We had a 3:00 pm to 11:00 pm supervisor, but they quit a few days ago. We have a weekend supervisor, but they end up working a cart, and do the staffing, and make sure the staff is ok. Tonight, the supervisor is LPN BB.B. On 6/7/2025 at 1:40 am, LPN CC worked on the fourth floor and said there was one nurse and four CNAs, but no med techs. Usually, they have two nurses scheduled to work and one med tech. LPN CC works full-time three times a week and picks up some extra shifts. LPN CC has been working here for two years. LPN CC said on the 7:00 pm to 7:00 am shift, the supervisor is LPN BB on Friday, Saturday, and Sunday. During the week, the 11:00 pm to 7:00 am night supervisor is someone else Monday through Thursday. There is no Assistant DON on the weekends, just a supervisor for the whole facility.C. On 6/7/2025 at 1:55 am, the weekend supervisor (Friday through Monday), LPN BB, said, I work the third-floor cart and am also the whole facility supervisor. The front door is wired to the . I don't know where . and it's my challenge for the night. You must come down to answer the door yourself. There were problems with EMS (emergency management services) arriving for a patient and waiting a long time before they were let in. I simply cannot be the only nurse on the floor, work the cart, and leave the floor to open the door. LPN BB is the only nurse on the third floor starting from 11:00 pm, and had one CMA (certified medication assistant), but they left at 11:00 pm. The third floor had four CNAs, but no med techs. The acuity on the third floor is very, very high. The ideal staffing would be three nurses when there are over 60 residents on a floor, four nurses when the census is over 60. The bare minimum we can function with is two nurses. LPN BB said there are not enough staff to meet the care needs of the residents. When we have four CNAs per night, we are lucky that we can manage. Staffing is worse with only one to two CNAs. I don't have any staff to replace call-outs or the staff who walk out and leave. I let the administration know about what I see for staffing, but there has been no response.D. On 6/7/2025 at 2:10 am, LPN DD, who had been working at this facility for five days, was working on the fourth floor and this was their second day by themself. LPN DD stated, I got called in at 11:00 pm for the 11:00 pm to 7:00 am shift. The fourth floor has 80 residents and two nurses, and I'm only on day two at this building. It's only me and another nurse; I can't get everything done. They don't have enough staff, and it's overwhelming. There are too many residents who live on the third floor, and they are too high acuity. I don't feel comfortable with that many patients. There should be three nurses on the third floor. LPN BB/weekend supervisor is so good, but it's dangerous to work the rehab floor with just one nurse, especially when LPN BB is the Nursing supervisor working the cart and supervisor too. There should be at least two nurses working on the third floor.5. A review of the Electronic Medical Record (EMR) for R212 revealed an original admission date of 2/21/2025 with multiple diagnosis of, but not limited to, multiple injuries, contusion of lung, injury at unspecified level of thoracic spinal cord, injury at unspecified level of cervical spinal cord, open wound of scalp, hemothorax, acute respiratory failure with hypoxia, acute respiratory failure with hypercapnia, and kidney failure.A review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed R212 had a Brief Interview for Mental Status (BIMS) score of 15, indicating R212 was cognitively intact.In a review of a grievance complaint dated 5/19/2025, filed by R212 revealed that Saturday 1:00 pm -12:00 am Sunday- care was not rendered. The dates of the complaint occurred from 5/17/2025 to 5/18/2025. The resolution was customer service inservice provided along with ADL care inservice. Additionally, CNA LL was given a Teachable Moment inservice. The Learning opportunity was Educated staff member on answering call lights promptly and to provide every two-hour checks on patients to ensure that all needs are met. The in-service was provided by phone, and the staff response was this is impossible to do when there isn't enough staff. I did my best.Interview on 6/11/2025 at 1:06 pm, the Grievance Officer revealed that the floor was short-staffed; they only had one CNA.In a review of a grievance complaint dated 5/21/2025, filed by R212 revealed that CNA refused to place the resident in her bed or change her. She sat in her soiled bed from 4:30 pm until after 9:30 pm. The outcome staff member was removed from the assignment and the supervisor had another staff member to provide ADL care.In a review of the facility's schedule for 5/17/2025, it was revealed that CNA LL, CNA VV, and CNA WW were scheduled to work on the third floor from 3:00 pm to 11:00 pm. The census was 57 residents.In a review of the facility, Punch details that CNA VV and CNA WW did not clock in for their shift.During an interview on 6/12/2025 at 12:35 pm, the grievance officer confirmed that CNA VV and CNA WW did not show up for work for their scheduled shift.In a review of the facility's schedule for 5/17/2025, it was revealed that CNA LL, CNA XX, and CNA CCCC were scheduled to work on the third floor from 11:00 pm to 7:00 am. The census was 57 residents.In a review of the facility's Punch details, CNA XX did not clock in for their shift.During an interview on 6/12/2025 at 12:35 pm, the grievance officer confirmed that CNA XX did not show up for work for their scheduled shift.Interview on 6/10/2025 at 2:48 pm, R212 revealed the facility does not have enough staff, and the CNAs do their best. R212 continued that it makes her feel bad when she sat in her Bowel Movement (BM) or urine for a long period of time. Because would you leave your mom or sister lying in urine or BM for that long?During an interview on 6/12/2025 at 2:58 pm, the Interim DON revealed she had to write up 20 facility staff two days ago for frequent call-outs. The Interim DON continued that they have a facility policy that staff are not to call out more than six times within a 12-month period. When asked about the events that occurred on 5/17/2025, when only one CNA was caring for 57 residents due to call-outs, the Interim DON revealed that this was the first time she had heard about it, and she is trying to understand herself what happened.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on observations, interviews, and resident council minutes reviews, and staffing record reviews, the facility failed to provide a registered nurse (RN) to provide care for eight hours a day durin...

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Based on observations, interviews, and resident council minutes reviews, and staffing record reviews, the facility failed to provide a registered nurse (RN) to provide care for eight hours a day during the weekends. This failure to provide an RN eight hours a day during the weekends could result in reduced quality of care and one-star staffing levels. Findings included:During a record review of the Resident Council Minutes, not dated, revealed Multiple residents say that the call light response sometimes takes up to three hours and that the RCA's (Resident Care Assistants) will come and turn off without resolving their issue. [Resident Council President] says that he has witnessed nurses coming in and leaving medications on tray tables without making sure that the resident has taken them.During an interview with the Scheduler Coordinator SS, on 5/27/2025 at 10:38 am, said, Capacity for the facility is 240 residents. There is a bad staffing shortage for nurses. Nurses have a full template, meaning they work three days a week and every other weekend. The second floor has two nurses. The third floor has three nurses, and the fourth floor has one nurse, and a unit manager assists.On 6/7/2025 from 12:46 am to 3:00 am, there were LPN (Licensed Practical Nurse) AA, LPN BB, LPN CC, and LPN DD. There was no RN listed on staff for Saturday, 6/7/2025. During an interview on 6/12/2025 at 2:58 pm, the Interim Director of Nurses (DON) said they meet 8 hours of RN coverage- Monday through Friday, and on the weekends, if we don't have an RN scheduled, the ADONs (Assistant Director of Nurses) are expected to come in for an 8-hour shift. There is an LPN ADON on the 2nd floor and an RN ADON on the fourth floor who may come in. The Interim DON said, I don't have enough staff to take care of all the residents.Record reviews of the March 2025 staffing hours revealed there was no RN coverage hours for March 1, 2, 3, 4, 5, 6, 8, 10, 11, 13, 14, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, and 31. No RN coverage for 27 out of 31 days in March 2025.Record reviews of the April 2025 staffing hours revealed there was no RN coverage hours for April 1, 3, 4, 7, 8, 9, 10,12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 30. There was no RN Coverage for 25 out of 30 days in April 2025.Record reviews of the May 2025 staffing hours revealed there were no RN coverage hours for May 1, 2, 3, 4, 5, 6, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 24, 25, (there was no staffing sheet provided for 5/26/2025), and 5/28/2025. There was no RN coverage for 23 out of 29 days in May 2025.During an interview with the Administrator regarding the RN coverage hours, on 6/16/2025 at 3:21 pm, revealed that these days show no RN coverage for eight hours a day, which is covered by the two ADONs that are RNs (only 1 ADON is an RN). Interim DON is an RN. The majority of MDS (Minimum Data Set assessment) staff (4) are RN's, but they don't provide direct care to the staff. These are the numbers that are sent on the PBJ (payroll-based journal); they are not included, sometimes they work the cart.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Staffing Information (Tag F0732)

Could have caused harm · This affected most or all residents

Based on observations and staff interviews, the facility failed to post the nurse staffing data daily at the beginning of each shift. The facility did not ensure the nurse staffing data was posted dai...

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Based on observations and staff interviews, the facility failed to post the nurse staffing data daily at the beginning of each shift. The facility did not ensure the nurse staffing data was posted daily in a prominent place readily accessible to residents, staff, and visitors. This practice had the potential to affect all residents in the facility. The facility census was 205. Findings included:1. During observation of the facility lobby on 6/8/2025 at 10:05 am revealed that nurse staffing data was posted by the front door, dated 6/6/2025.An interview with the Interim Director of Nursing (IDON) on 6/8/2025 at 12:15 pm revealed that the staff schedule from 6/6/2025 should not be posted. The IDON stated that a new staffing sheet should be posted daily. The IDON stated she would look into where the staff posting for 6/8/2025 was and why it was not posted. An interview with the IDON on 6/12/2025 at 3:00 pm revealed that the front desk receptionist who was at the facility on Fridays was usually given the weekend staffing to leave for the weekend receptionists to post. This receptionist had an emergency on 6/6/2025 and had to leave early. Since the receptionist had to leave early, no staff posting sheets were left for the weekend receptionists to post in the lobby on 6/7/2025 and 6/8/2025.2. An interview on 5/21/2025 at 2:12 pm with R183, the Resident Council President, revealed that there was no staffing posted in the building or on any of the 3 halls.An observation on 5/21/2025 at 2:16 pm of the front desk, front hallway, and elevator areas, or anywhere on the first floor, revealed no staffing hours posted.An observation on 5/27/2025 at 10:19 am revealed there were no staff hours posted on the fourth floor.An interview on 5/27/2025 at 10:35 am with the Staff Development Coordinator revealed that they did not do the staffing hours.An interview on 5/27/2025 at 10:38 am with Scheduler Coordinator SS revealed that they did the staff hours posted at the front door with numbers and totals for the whole day.An observation on 5/27/2025 at 11:07 am revealed there were no staff hours posted on the third floor near either elevator.An observation on 5/27/2025 at 11:21 am revealed staff hours were observed above wheelchair height and above eye level of a person standing only at the front elevator, not the resident elevator, and only on the first floor.During a tour on 5/27/2025 at 12:23 pm with the Administrator revealed there were no staffing hours posted on the second floor.During an interview on 6/10/2025 at 12:35 pm with the Administrator, they said the only place staffing hours were posted was at the front door next to the elevator at the height of the Administrator's eyes. The Administrator squatted down and said, I think the residents could see the staffing if they had good eyesight, but we can lower it so that residents can see it.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected most or all residents

Based on record reviews of the facility assessment and staff interview, the facility failed to complete the facility assessment. This deficient practice has the potential to affect all residents. The ...

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Based on record reviews of the facility assessment and staff interview, the facility failed to complete the facility assessment. This deficient practice has the potential to affect all residents. The facility census was 214 residents.Findings included:The Facility Assessment for Perimeter Rehabilitation Suites, dated 10/25/2024 by the Executive Director [Administrator] and reviewed by QAA (Quality Assessment and Assurance) Committee on 10/25/2024, section titled Information about our staffing patterns indicates Five Star Staffing Level is a 1 star. Administration- Staffing as described above is adequate as evidenced by: The resident's administrative needs are met. Information about our Staffing Patterns: Individual staff assignments are determined in order to promote continuity of care for residents within and across the assignments in the following ways: Maintaining the same staff on every floor as much as possible. Maintaining the staff based on the budgeted PPD and census. Staffing goals based on the information described above: The goal is to have actual PPD to be the same as (end of statement) . Specialized Rehabilitation Services: Staffing as described above is adequate as evidenced by: The actual PPD is on average above or at the budgeted PPD, and the department functions and provides the services needed. Behavioral Health Services: Staffing is adequate for caring for residents with dementia, mental health conditions, or a history of trauma, as evidenced by: The residents' behavioral health services are being met by the social services staff and the contracted psych services. Other: Staffing for all other departments and support staff is adequate as evidenced by: The residents' needs are being met. On 6/4/25 at 3:05 pm, the Administrator said the facility assessment was complete, even with incomplete sentences and blanks.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on observations, staff interviews, record review, and review of the facility's policies titled Infection Surveillance and Laundry, the facility failed to establish and maintain an infection prev...

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Based on observations, staff interviews, record review, and review of the facility's policies titled Infection Surveillance and Laundry, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. The facility failed to ensure an ongoing system of surveillance for infections and failed to ensure the laundry room and equipment were kept clean, ensure washers were functioning properly, and ensure clean and dirty linens were stored appropriately. The deficient practices had the potential to affect all residents in the facility. The facility census was 212. Findings included: A review of the facility policy titled Infection Surveillance dated 6/1/2024 revealed that under Policy, A system of infection surveillance serves as a core activity of the facility's infection prevention and control programs. Its purpose is to identify infections and to monitor adherence to recommended infection prevention and control practices to reduce infections and prevent the spread of infections. Under Policy Explanation and Compliance Guidelines: .7. Monthly time periods will be used for capturing and reporting data. Line charts will be used to show data comparisons over time and will be monitored for trends. A review of the facility policy titled Laundry dated 1/1/2023 revealed under Policy Explanation and Compliance Guidelines: .3. Soiled laundry shall be kept separate from clean laundry at all times.5. Laundry equipment will be used and maintained according to the manufacturer's instructions. 1. A review of the Monthly Infection Control Logs (Line Lists) for February 2025, March 2025, and April 2025 revealed that the April 2025 Monthly Infection Control Log did not include information on cultures, date culture obtained, type of organism, and antibiotic resistant status, completed for 35 of 37 infections in April 2025. An interview on 5/29/2025 at 8:45 am with the facility's Infection Control Preventionist (ICP) revealed that the Monthly Infection Control Log was not completed entirely in April 2025. The ICP stated, I must have been busier than normal that month. The ICP stated that all sections of the Monthly Infection Control Log should be completed with up-to-date and accurate information, including cultures. 2. Observation of the facility's Clean Laundry Room on 5/29/2025 at 9:00 am revealed a covered linen cart with clean towels on top of the cart. Housekeeper FFF took the linens from the top of the cart and placed them inside the covered cart. There were also two wet, unfolded hand towels on a designated clean storage rack in front of the washers. Another designated clean storage shelf was visibly soiled and dusty, and had four unfolded employee gowns on top of clean towels. The floor of the room was visibly soiled, had several tissues and paper towels on the floor, and was sticky to walk on. The washer was in use and was actively leaking a white fluid from the door of the washer down to the floor. The door of the washer had a buildup of rust and a hard green substance. The base of the wall across from the dryers was cracked and missing large sections.During an observation of the facility's Dirty Laundry Room on 5/29/2025 at 9:10 am revealed that the sink was visibly soiled with red and brown residue. There was a pipe above the sink that was leaking a stream of constant water that was running down the wall onto the floor. The base of the wall across from the dryers was broken and missing in large sections. The wall above the sink in the Dirty Laundry Room has two holes beside a leaking pipe. During an interview with Housekeeper FFF on 5/29/2025 at 9:12 am revealed that clean linens should not be on the top of the clean linen cart, but inside it. The Housekeeper stated the washer had been leaking for several months. The Housekeeper stated she had told her supervisor about the leaking washer multiple times. The Housekeeper stated that the wet towels placed on the clean linen shelf in front of the washer were used to wipe up water from the leaking washer. The Housekeeper verified that the washers needed cleaning. The Housekeeper stated that the pipe above the sink in the Dirty Laundry Room constantly dripped water down the wall and onto the floor. The Housekeeper stated they have reported the pipe leaking water to their supervisor. The Housekeeper stated they would clean the sink in the Dirty Laundry Room. The Housekeeper stated they were unsure why the employee gowns were on the clean shelf in the Clean Laundry Room. During an interview with the Housekeeper Supervisor (HS) on 5/29/2025 at 9:15 am revealed that they were aware of the holes in the walls, the leaking washer, and the leaking pipe. The HS verified that both the Clean and Dirty Laundry Rooms needed to be cleaned, including the floors. The HS stated they would have the staff clean the washers, floors, shelves, and sink immediately.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0924 (Tag F0924)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to have handrails that were firmly secured and affixed to the co...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to have handrails that were firmly secured and affixed to the corridor walls on three of the three resident floors of the facility (Second Floor, Third Floor, and Fourth Floor). Specifically, handrails were loose and crooked throughout each floor. The deficient practice had the potential to affect the residents who can use handrails on all floors. Findings included:The Director of Maintenance job description, revised in October 2020, revealed that the facility will conduct ongoing inspections to identify areas and equipment requiring improvement/repairs. Examine equipment, systems, and physical plant (i.e., buildings) to determine needed installations, services, or repairs.During an observation of the Third Floor on 6/8/2025 at 10:20 am, the handrails across from the Third Floor nurse station were loose and hanging crooked on the wall. The handrails across from room [ROOM NUMBER] were loose and hanging crooked on the wall. The handrails across from room [ROOM NUMBER] were loose and hanging crooked on the wall. During an interview with the facility's Maintenance Director (MD) on 6/9/2025 at 9:20 am revealed that the handrails were loose on all floors, and they were in the process of repairing them. During an observation on 6/10/2025 at 11:09 am, the handrails across from rooms [ROOM NUMBER] were loose and hanging crooked on the wall.During an observation on 6/10/2025 at 11:24 am, the handrails across from room [ROOM NUMBER] were loose and hanging crooked on the wall by the hallway window.During an interview with the facility's MD on 6/11/2025 at 11:00 am, they stated all staff were responsible for checking handrails, and the nurses should create a ticket in the TELS system (maintenance tracking and ordering system). The MD indicated that Maintenance was responsible for the repairs.
Jan 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on family member and staff interviews, record review, and review of the facility policy titled, Elopement Policy: Procedur...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on family member and staff interviews, record review, and review of the facility policy titled, Elopement Policy: Procedure for Locating Missing Resident, the facility failed to notify the State Reporting Agency and the Police of an elopement in a timely manner for one of seven sampled residents (R) (R1). Findings include: Review of the Elopement Policy: Procedure for Locating Missing Resident indicated: a. Any staff member becoming aware of a missing resident will alert personnel using facility approved protocol (e.g. internal alert code). b. The designated facility staff will look for the resident. c. If the resident is not located in the building or on the grounds, Administrator or designee will notify the police department and serve as the designated liaison between the facility and the police department. The administrator or designee should also notify the company's corporate office. Review of admission diagnoses for R1 indicated diagnoses of mental disorder, autistic disorder, psychotropic disorder with hallucinations due to known physiological condition, altered mental status, unspecified, hallucinations, unspecified, homelessness, unspecified. Review of quarterly Minimum Data Set (MDS) dated [DATE] revealed R1 had a Brief Interview for Mental Status (BIMS) score of 6, indicating severe cognitive impairment. Review of quarterly MDS dated [DATE] for R6 (R1's roommate) indicated a BIMS score of 9, indicating moderate cognitive impairment. Interview on 1/8/2024 at 10:00 am with the Administrator and the Director of Nursing (DON) revealed that R1 was discovered missing on 1/3/2024 after the Certified Nurse Assistant (CNA) did not see him in his room. They revealed that R1 had a wander guard and that they believed that he had taken it off to prevent the elevator from alarming or shutting down. They revealed that the wander guards are monitored by the nurses and documented on the Medication Administration sheet (MAR). They revealed that the facility was searched and that they were unable to locate R1. The Police, the Physician (MD), and R1's Family were notified. They revealed that R1's brother reported that R1 had been homeless for over 20 years, and that he did not like being confined to a building. They revealed that R1 was a wanderer and had not shown any signs of an attempt to escape. They revealed that R1 had not been located, but the police were still actively searching for him. Interview on 1/8/2024 at 10:45 am with the Assistant Director of Nursing (ADON), third floor, revealed that the CNA reported that when she went to R1's room that am she was unable to find him and reported it to the nurse. Interview on 1/8/2024 at 1:00 pm with the DON and the Administrator revealed that a timeline indicated that the night CNA saw R1 at 6:30 am and the night nurse revealed that pain medication was given to R1's roommate around 6:30 am. He revealed that the day shift CNA made rounds at 7:10 am and was not able to locate R1. He revealed that the nurse was notified, and the facility was searched. No alarms sounded the morning the resident was noted to be missing. Review of facility EPP (Emergency Preparedness Plan) Timeline dated 1/3/2024 indicated: Approximately 3:00 pm-The Administrator was notified by the DON that R1 could not be located on his unit. Approximately 3:00 pm-The Administrator gave directive to initiate investigation and elopement protocol which started with thoroughly searching every room in the building to include closets, bathrooms, offices, breakrooms, etc. Approximately 3:19 pm-staff completed search of the grounds and surrounding area. Approximately 3:30 pm-Police were called. Approximately 3:30 pm-Groups of facility staff went to area hospitals, parks, gas stations, and drove around looking for him behind buildings and secluded areas. Approximately 3:35 pm-R1's family were notified. Further review of facility EPP Timeline dated 01/04/2024 indicted: Approximately 11:30 am-Updated the family (brother). R1's family was very understanding and informed us that R1 had been homeless for over 20 years and knew the streets. He stated that he may come down to help but was not sure what he could do more than what we have done. He said his brother was fleeing and eluding just like he did with the police. Review of Facility Incident Report form indicated a report filed on 1/4/2024 at 2:52 pm. Review of the facility EPP timeline dated 1/3/2024 indicated that R1 was last seen around 8:30 am and that management of facility was not notified until approximately 3:00 pm. The Police were notified at approximately 3:30 pm. Further review indicated that the State agency was notified on 1/4/2024 at 2:57 pm. Review of Facility Incident Report Form dated 1/4/2024 indicated elopement was reported to the State Agency on 1/4/2024 2:52 pm. It further indicated that the elopement occurred 1/03/2024 at approximately 3:00 pm. Review of Nurses Note dated 1/3/2024 16:30 [4:30 pm] indicated resident was seen in his room approximately 7:10 am, laying in his bed. At 8:30 am CNA asked if the writer had seen the resident. The writer explained to her that he is independently care and to check the bathroom. This nurse went to check in room to check the wander guard at 14:15 [2:15 pm] and the resident was not room. The nurse asked the assigned CNA had she seen him, she stated no, and he did not eat his breakfast or his lunch. This nurse then reported it to the unit manager. ADON, DON notified. Code yellow [elopement warning] initiated. Review of Nurses Note dated 1/3/2024 22:19 [10:19 pm] indicated police came with about 10 officers and did a thorough search of the building including all floors and stairwells. Since there is no 1013 (missing person report) in place, the detective stated that they could not forcibly make him come back to the facility. Police are aware of patient's mental health diagnosis. The police Detective stated that the GBI (Georgia Bureau of Investigation) would become involved for the missing person and [NAME] Call (missing person notification system) if patient meets the requirements. Police took statements from the CNA and from R6, who stated he saw R1 at 2:00 pm when he went outside to smoke. If a patient returns to the facility, please call PD [Police Department] to let them know so the patient will be removed from [NAME] (be on the lookout). All hospitals and police agencies have been notified. Interview on 1/10/2024 at 3:22 pm with CNA OO revealed R1 was a wanderer but he never left the floor. She revealed that R1 had been in bed all day and night. She revealed he did not let the staff get close to him. She revealed that R1 was in the facility when she made rounds at 6:30 am on 1/3/2024. She revealed that LPN BB came in and gave R1's roommate pain medication at around 6:30 am. She revealed that she clocked out at 7:00 am. Interview on 1/10/2024 at 3:57 pm with ADON revealed the night CNA had reported she did not see R1 in his room to the nurse at 7:15 am on 1/3/2024; and that R1 did not eat breakfast. She revealed that the Unit Manager overheard a conversation between the night nurse and the CNA. She revealed that the night CNA reported to the nurse that R1 had not eaten his breakfast or lunch. She revealed that the Unit Manager reported the incident to the ADON, and she called the elopement code (code yellow). She revealed that no alarms had sounded from the elevators during that day. She revealed that a code must be entered to enter the stairway. She revealed the resident's wander guards are checked every shift. She revealed that nurse was terminated for not looking for R1 when the CNA reported that she could not find him. Interview on 1/10/2024 at 4:34 pm with night supervisor LPN BB revealed that he gave R1's roommate pain medication around 6:30 am on 1/3/2024 and that R1 was in his bed under the covers. He revealed that he left after 7:00 am. He went on to reveal that the nurse from dayshift also saw R1 around that time. Interview on 1/11/2024 at 8:50 am with the complainant revealed that the detective's report indicated the facility noticed that R1 was missing at 7:15 am. She revealed that the Police were notified at approximately 3:00 pm that day. She revealed that she did not know exactly what time the facility called 911. Interview on 1/11/2024 at 12:15 pm with the Administrator and DON revealed that R6 (R1's roommate) told them that he had seen R1 that morning but told the police that he had seen the resident during smoke break that evening. Review of written statement dated 01/03/2024 by nurse QQ indicated at 7:10 a.m. she saw R1 in his room. At 8:30 am the CNA asked if she had seen R1. Nurse QQ asked her to check the bathroom. R1 was independent and ambulatory. Nurse QQ went to check the wander guard at 2:15 pm, and R1 was not in his room. Nurse QQ asked the CNA if they saw R1. She said no, and he didn't eat breakfast and lunch. Nurse QQ then reported it to Unit Manager, and we started to look for him. Review of a written statement written on 1/3/2024 by CNA OO indicated on the 11:00 pm to 7:00 am shift, R1 didn't pace the halls, nor get on elevator. He was in his bed sleeping during the last rounds at around 6:30 am. R6 was yelling for pain meds. LPN PP gave pain medication to R6. R1 was in his bed, after 7:00 am.
Oct 2023 9 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to provide an environment that was free from accident ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to provide an environment that was free from accident hazards for one of 45 sampled residents (R) (R162). Findings included: The facility's policy for fall prevention titled, Fall Prevention Program, was reviewed. The policy was reviewed/revised by the facility on 3/1/2023. Step three of the policy described interventions for residents with a low to moderate risk for falls. One of those interventions read, Bed is locked and lowered to a level that allows the resident's feet to be flat on the floor when the resident is sitting on the edge of the bed. Step six of the policy indicated that each resident's risk factors, and environmental hazards would be evaluated when the comprehensive care plan was being developed, and that interventions would be monitored for effectiveness. A review of the medical record for R162 revealed an admission date of 11/22/2022 with diagnoses including Parkinson's Disease and a history of falls with fracture. A review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed R162 presented with a Brief Interview for Mental Status (BIMS) score of 99, indicating impaired cognition; R162 required extensive to total dependence on staff for activities of daily living (ADL) care; and R162sustained two falls since admission/entry into the facility. A review of R162's nursing progress notes revealed an entry, dated 6/18/2023, at 11:22 am, which indicated that R162 was observed on the floor during rounds at 8:15 am. The note added that R162 communicated that she was trying to get comfortable in bed and slipped too far on one side. A subsequent Post Fall Review, dated 6/18/2023, indicated that R162's bed would be kept in low position. Continued review of R162's nursing progress notes revealed an entry, dated 8/18/2023, at 6:35 am, which indicated R162 was found on the floor at 5:30 am. The nursing note indicated that R162 stated at that time that she rolled out of the bed. A review of R162's comprehensive care plan revealed a focus area for falls. The care plan indicated that R162 sustained a fall on 6/18/2023, and a second fall on 8/18/2023, with a goal to be free from further falls. The care plan also indicated that the falls on 6/18/2023, and 8/18/2023, were consistent with R162 rolling off the bed. Further review of the care plan revealed an intervention, dated 6/18/2023, which directed nursing staff to place a wedge to the left side of R162's bed to establish parameters. A second intervention, dated 8/18/2023, revealed an intervention which directed staff to apply an air mattress with bolsters to again establish parameters. On 10/11/2023, at 11:35 am, an observation and interview was conducted of R162. Licensed Practical Nurse (LPN) VV was observed to be exiting the room at that time. Upon entering the room, the bed was noted to be elevated to a working height. There was no positioning wedge to R162's left side, and the mattress did not have perimeter bolsters. R162 explained that the nurse had just finished changing the resident's wound dressing. During the interview, R162 was able to recall that she had fallen in the facility but was not able to recall the characteristics of either fall. R162 did state, I know I rolled onto the floor. When asked whether she recalled facility staff speaking with her about preventing future falls, R162 stated, I don't think so. Resident #162 described her mattress as uncomfortable, and added that she had requested an alternative one from staff on more than one occasion with no response. On 10/11/2023, at 11:47 am, an interview was conducted with LPN VV regarding R162's fall history and risks. LPN VV confirmed that they did not lower R162's back to a low position prior to leaving the room. During the interview with LPN VV, on 10/11/2023, at 11:47 am, LPN VV explained that they were familiar with R162 and were able to recall that the resident had fallen in the facility. LPN VV was not able to recall whether the resident had suffered any injuries from the falls. During the interview, LPN VV was asked to review R162's care plan for falls. LPN VV reviewed the medical record and confirmed that R162's care plan interventions included the placement of a positioning wedge to the resident's left side as well as perimeter bolsters to the resident's mattress. LPN VV further acknowledged that neither the positioning wedge nor the perimeter mattress bolsters were in place at the time of the interview. On 10/12/2023, at 10:33 am, a subsequent observation of R162's room was conducted. The bed was again found to be elevated to a working height. There was no positioning wedge in place and no perimeter bolsters were on the mattress.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each resident's drug regimen was free from unnecessary drugs...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each resident's drug regimen was free from unnecessary drugs, to include adequate monitoring for three of seven residents (R11, R72 and R125) reviewed for unnecessary medications. Findings included: A review of the facility policy, Use of Psychotropic Medication, dated 6/1/2023, revealed: residents are not given psychotropic drugs unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinical record, and the medication is beneficial to the resident, as demonstrated by monitoring and documentation of the resident's response to the medication(s). The record also revealed: 12. The effects of psychotropic medications on a resident's physical, mental, and psychosocial well-being will be evaluated on an ongoing basis, such as: a. Upon physician evaluation (routine and as needed), b. During the pharmacist's monthly medication regiment review, c. During MDS review (quarterly, annually, significant change), and d. In accordance with nurse assessments and medication monitoring parameters consistent with clinical standards of practice. 1. A review of R11's face sheet dated 10/12/2023 revealed the resident was initially admitted to the facility on [DATE], and re-admitted on [DATE], with diagnoses that included spinal stenosis, Schizoaffecive disorder, major depressive disorder, and anxiety disorder. A review of R11's Annual Minimum Data Sheet (MDS) assessment dated [DATE], revealed the resident had a Brief Mental Interview Score (BIMS) of 14, which indicated the resident was cognitively intact and received antipsychotic and antidepressant medications for seven of seven days during the look back today. A review of R11's medical record revealed active orders for Aripiprazole Oral Tablet related to Schizoaffecive disorder; Citalopram Hydrobromide Oral Tablet related to Major depressive disorder; Mirtazapine Oral Tablet related to Major depressive disorder; and Trazodone HCl Oral Tablet for insomnia related to Major depressive disorder. Further review of the medical record revealed active orders for: Observation: Antidepressant Medication - Observe for behavior (specify resident's behavior). Observe for side effects: GI (Gastrointestinal) upset, insomnia, fatigue, dizziness, dry mouth, headache. Document 'Y' if resident is free of side effects. Document 'N' if the resident is NOT free from side effects. If 'N' document SE (Side effects) in the PNs (Progress Notes) every day and night shift .Psychotropic Med Use: Observe Resident closely for significant side effects: Sedation, Drowsiness, confusion, agitation, H/A, dry mouth, ataxia, dizziness, extra pyramidal reaction, muscle tremor, N/V, constipation, blurred vision, edema, postural hypotension, sweating, weight gain/excessive gain, loss of appetite, urinary retention, skin rash, photosensitivity every day and night shift If significant side effects noted, notify MD (Physician), with a start date of 2/28/2023, and no end date. A review of R11's October 2023 Medication Administration Record (MAR), dated 10/12/2023, revealed the resident was administered the prescribed Trazadone, Mirtazapine, Aripiprazole and Citalopram Hydrobromide as ordered. The record revealed for the order to observe for the antidepressant medication usage for side effects and an unspecified behavior there were documented checkmarks instead of a yes (y) or no (n) as ordered. A review of R11's Progress Notes, from 9/12/2023, to 10/13/2023, did not reveal any progress notes indicating the resident exhibited any behaviors or side effects. A review of R11's Documentation Survey Report, dated 10/12/2023, revealed the Certified Nursing Assistant (CNA) documented if the resident did, or did not, have behavior symptoms on 10/4/2023 through 10/6/2023, 10/8/2023, 10/11/2023, and 10/12/2023. However, they were not documented on all three shifts. 2. A review of R72's face sheet dated 10/12/23 revealed the resident was initially admitted to the facility on [DATE], and re-admitted on [DATE], with diagnoses that included quadriplegia, spastic hemiplegia affecting unspecified side, and major depressive disorder. A review of R72's Quarterly MDS assessment dated [DATE], revealed the resident had a BIMS of 15, which indicated the resident was cognitively intact. The record also revealed the resident received antidepressant medication for three of seven days during the look back today. A review of R72's medical record revealed the following active orders: Sertraline HCl Oral Tablet 50 MG, related to Major depressive disorder and Duloxetine HCl Oral Capsule Delayed Release Particles 60 MG related to Major depressive disorder. The record did not reveal any orders to observe the resident for side effects and/or behaviors from antidepressant medication usage. A review of R72's October 2023 MAR dated 10/12/2023, revealed the resident was administered the prescribed Sertraline and Duloxetine as ordered. However, R72 refused the Sertraline on 10/8/2023 and 10/10/2023 through 10/12/2023. The record revealed no order of documentation of observations for the antidepressant medication usage for side effects and/or behaviors. A review of R72's Progress Notes, from 9/12/2023, to 10/13/2023, did not reveal any progress notes indicating the resident exhibited any behaviors or side effects. 3. A review of R125's face sheet, dated 10/12/2023, revealed the resident was initially admitted to the facility on [DATE], and re-admitted on [DATE], with diagnoses that included psychosis not due to a substance or known physiological condition, major depressive disorder, and acute on chronic diastolic (cognitive heart failure). A of R125's Annual MDS assessment, dated 7/25/2023, revealed the resident had a BIMS Score of 15, which indicated the resident was cognitively intact and revealed the resident received antidepressant medication for seven of seven days during the look back today. A review of R125's medical record revealed the following active orders: *Duloxetine HCl Oral Capsule Delayed Release Particles 20 MG (Duloxetine HCl) Give 1 capsule enterally one time a day related to major depressive disorder, with a start date of 7/20/23 and no end date. *Observation: Antidepressant Medication - Observe for behavior (specify resident's behavior). Observe for side effects: GI upset, insomnia, fatigue, dizziness, dry mouth, headache. Document 'Y' if resident is free of side effects. Document 'N' if the resident is NOT free from side effects. If 'N' document SE {side effects} in the PNs {Progress Notes}. every day and night shift, with start date of 8/22/23, and no end date. A review of R125's October 2023 MAR dated 10/12/2023, revealed the resident was administered the prescribed Duloxetine as ordered. The record revealed the order to observe for the antidepressant medication usage for side effects and an unspecified behavior; there were documented checkmarks instead of a yes (y) or no (n) as ordered. A review of R125's Progress Notes, from 9/12/2023, to 10/13/2023, did not reveal any progress notes indicating the resident exhibited any behaviors or side effects. A review of R125's Documentation Survey Report, dated 10/12/2023, revealed the CNA documented if the resident did, or did not, have behavior symptoms on 10/1/2023, 10/2/2023, and 10/6/2023 through 10/9/2023. However, they were not documented on all three shifts. During an interview on 10/12/2023 at 10:07 am, Licensed Practical Nurse (LPN) OO reported she worked with R11 and was one of the nurses that documented the checkmarks on the resident's MAR for observing for behaviors and/or side effects from antidepressant medication usage. She reported the checkmarks meant R11 wasn't having a behavior. LPN OO also reported if the resident was having a behavior such as crying, isolating herself, or was depressed, they would write a progress note. LPN OO also noted the order did indicate to document with a Y or N, and that she had not being doing that because the system was not set up to document as such. LPN OO also confirmed the order asked for two different observations, and that the MAR did not allow them to indicate if the resident was having a behavior or side effects or both. LPN OO reported she wasn't the normal nurse for R72 and #125. During an interview on 10/12/2023 at 10:42 am, with Unit Manager (UM) MM, they confirmed residents taking psychotropic medications were to be monitored to make sure the medication was effective for the behavior it was treating, and if there were any side effects from the medication. UM MM confirmed R11 was taking anti-psychotropic and antidepressant medications. UM MM also confirmed R11's order to observe behaviors and/or side effects from antidepressant medication usage was not documented as per the physician's order to document with a Y or N. UM MM reported that even though it was not documented as per the order, if the nurse identified the resident was having a behavior or side effect, then they would document it on a progress note. UM MM confirmed the order asked for two different observations, and that the MAR did not allow them to indicate if the resident was having a behavior or side effects or both, which was confusing to her. During an interview on 10/12/2023 at 10:52 am, UM MM confirmed R72 was receiving antidepressant medication. UM MM also confirmed the resident's order and that the MAR did not have documentation of the resident's behavior or side effects being monitored after the antidepressant medication usage; but she confirmed there should be documentation. During an interview on 10/12/2023 at 10:55 am, UM MM confirmed R125 was receiving antidepressant medication. UM MM confirmed R125's order to observe behaviors and/or side effects from antidepressant medication usage was not documented as per the physician's order for document with a Y or N. UM MM reported that even though it was not documented as per the order, if the nurse identified the resident was having a behavior or side effect, then they would document it on a progress note. UM MM confirmed the order asked for two different observations, and that the MAR did not allow them to indicate if the resident was having a behavior or side effects or both. UM MM reported they may need to adjust how the order was input into the electronic system so that they could document with Y or N. During an interview on 10/12/2023 at 12:01 pm, Regional Nurse GG confirmed R11, R72, and R125 were taking psychotropic medications. Regional Nurse GG confirmed R11 and R125 both had orders to observe them for behaviors and side effects from antidepressant medication usage that were not documented as per the order on the MAR. Regional Nurse GG confirmed R72 did not have an order that she could find to document on the MAR for observations of side effects and/or behaviors from antidepressant medication usage. Regional Nurse GG reported the residents, as per CNA documentation, were documented on behavioral symptoms per shift, and that was a source of documentation of the behaviors the residents may have exhibited during their usage of antidepressant medication. A review of R11's Documentation Survey Report dated 10/12/2023 revealed the CNA documented if the resident did, or did not, have behavior symptoms on 10/4/2023 through 10/6/2023, 10/8/2023, 10/11/2023, and 10/12/2023. However, they were not documented on all three shifts. A review of R72's Documentation Survey Report dated 10/12/2023 revealed the CNA documented if the resident did, or did not, have behavior symptoms on 10/6/2023 and 10/7/2023. However, the behaviors were not documented on one of three shifts. A review of R125's Documentation Survey Report dated 10/12/2023 revealed the CNA documented if the resident did, or did not, have behavior symptoms on 10/1/2023, 10/2/2023, and 10/6/2023 through 10/9/2023. However, they were not documented on all three shifts. During an interview on 10/12/2023 at 2:35 pm, Regional Nurse GG reported the facility's [NAME] President of Clinical Services reported they could not find an order for side effect and behavior monitoring for R72 but said that they didn't have to have an order to monitor, but that they were to document the side effects and behaviors.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interview, the facility failed to ensure medications were secured in locked compartments when not...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interview, the facility failed to ensure medications were secured in locked compartments when not within direct line of sight of the staff observed during medication administration on two of three floors (Fourth Floor and Third Floor). Findings included: On 10/10/2023, at 10:33 am during facility tour, an observation outside the door of room [ROOM NUMBER] on the fourth floor revealed that the medication cart was left unlocked and unattended. Certified Medication Aide (CMA) LL was in resident's room [ROOM NUMBER] administering medication and did not have a visual view of the unlocked medication cart which was not secured by the locking mechanism. There were noted to be visitors, staff, and residents who passed in the vicinity of her medication cart. During an interview on 10/10/2023 at 10:35 am, with CMA LL, she was asked if she was aware that she had left the medication cart unlocked and unsecure. She stated, Yes I am, but I don't have keys to the medication cart, the nurse has the keys. On 10/11/2023 at 8:15 am, during the facility tour, an observation outside the door of room [ROOM NUMBER] on the third floor revealed that the medication cart was left unlocked and unattended. Also, keys to the medication cart were left unsecure on the top of the medication cart. Registered Nurse (RN) KK failed to lock the medication cart on 10/11/2023 at 8:15 am, when he left the cart and entered resident's room [ROOM NUMBER], leaving the cart unattended and unlocked with the keys unsecured on the top of the cart. He did not have a visual view of the unlocked medication cart which was not secured by the locking mechanism. There were noted to be visitors, staff, and residents who passed in the vicinity of his medication cart. During an interview on 10/11/2023 at 8:22 am with RN KK, he was asked if he was aware that he had left the medication cart unlocked and unsecure, and the keys to the medication cart on top of the cart. He stated, Yes, I am now, and I should have locked the medication cart and not left the keys to the medication cart on top of the cart before going into the residents room.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to maintain clinical records that are complete, accurate, readily ac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to maintain clinical records that are complete, accurate, readily accessible, and systematically organized for one of 33 sampled residents (R) (R125) reviewed for medical records accuracy. Findings included: A review of the admission Packet revealed for Personal Belongings that: all personal items brought from home and/or hospital should be documented on [an] inventory sheet. Record review of the policy Resident Personal Belongings, dated 3/1/2022, revealed: Residents and families are encouraged to inventory belongings with the Resident Care Assistants on admission. As new items are brought into the facility during the resident's stay, residents and family are encouraged to notify the social worker or designee so that the items may be inventoried. The residents and families are encouraged to refrain from keeping cash and are encouraged to bring cash to the business office to be kept in the safe. A review of R125's face sheet dated 10/12/2023 revealed the resident was initially admitted to the facility on [DATE] and re-admitted on [DATE]. During an observation and interview with R125 on 10/9/2023 at 12:43 pm, revealed the resident lying in his bed with a Samsung cellphone, 3-prong cellphone stand, a personal fan, electronic back massager, and other items of value. R125 said he had items of value that he believed were taken during his hospital stay. He reported that he told the previous Administrator of the missing items. R125 could not remember if an inventory sheet had been completed for his items, but he had receipts for the items. Observation, on 10/10/2023, at 11:06 am, revealed R125 lying in his bed with the same items of value still in his possession as the day prior. A review of R125's medical record, paper and electronic, did not reveal a completed inventory sheet for the resident's items. In the paper record binder, there was a blank inventory sheet. A review of the Grievances from October 2022 to October 2023 did not reveal a grievance for R125 on missing items. During an interview on 10/11/2023 at 11:57 am, Unit Manager (UM) MM confirmed R125's inventory sheet was blank. During an interview on 10/11/2023 at 12:04 pm, the Health Information Coordinator confirmed there was no inventory in the medical records file cabinet. The Health Information Coordinator reported R125 was a resident before the facility recently went through a change of ownership, and with that process some of the resident records may have been kept by the previous owner. The Health Information Coordinator reported that because there was not a completed inventory sheet for R125, she would go and visit with the resident to complete one. During an interview on 10/11/2023 at 1:49 pm, the Health Information Coordinator reported she spoke with R125 and completed the inventory sheet. She reported R125 also told her he was missing items, and she told the Administrator, and she was told to complete a grievance form. She completed the grievance form and wrote the items that he was able to provide a receipt for on the inventory sheet.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observations and interview, the facility failed to ensure staff administered medications in a manner to prevent the spread of infections for two of four residents (R) (R201 and R216) observed...

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Based on observations and interview, the facility failed to ensure staff administered medications in a manner to prevent the spread of infections for two of four residents (R) (R201 and R216) observed during medication administration. Findings included: During medication administration observation on 10/11/2023 at 8:25 am, Registered Nurse (RN) KK was observed preparing medications to be administered to R201. RN KK opened the drawer to the medication cart, took out medications in packaged unit dose envelopes, and began to punch each medication in a plastic medication cup. When RN KK popped three tablets of escitalopram (Lexapro) 5 mg from a bubble pack, the tablets dropped into his ungloved right hand and with his bare ungloved fingers. He then placed the tablets into the plastic medication cup and administered these medications to R201. During medication administration observation on 10/11/2023 at 8:36 am, RN KK was observed preparing medications to be administered to R216. RN KK opened the drawer to the medication cart, took out medications in a packaged bubble pack, and began to punch each medication in a plastic medication cup. Each tablet dropped into his ungloved right hand and with his bare ungloved fingers, he placed them into the plastic medication cup. He then administered the following medications to R216 after touching them with ungloved hands: Eliquis 5 mg (milligrams) twice a day, Folic acid 1 mg daily, Glipizide 5 mg daily, Metformin 1000 mg twice a day, and Jardiance 10 mg daily. During an interview with RN KK on 10/11/2023 at 9:10 am, RN KK confirmed the above observations and stated that he should have discarded the medication and replaced it.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to develop and implement a comprehensive person-cente...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to develop and implement a comprehensive person-centered care plan, consistent with resident rights, which included measurable objectives and timeframes to meet a resident's medical needs for four of 33 sampled residents (R) (R11, 72, 125, and 162) Related to (1) antidepressant medication usage for R11; (2) observing for side effects and behaviors for the resident's antidepressant medication usage for R72; (3) observing for side effects and behaviors for R125's antidepressant medication usage; (4) for risk of falls for R162. Findings included: A review of the facility policy, Use of Psychotropic Medication, dated 6/1/2023, revealed: residents are not given psychotropic drugs unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinical record, and the medication is beneficial to the resident, as demonstrated by monitoring and documentation of the resident's response to the medication(s). The record also revealed: 12. The effects of psychotropic medications on a resident's physical, mental, and psychosocial well-being will be evaluated on an ongoing basis, such as: a. Upon physician evaluation (routine and as needed), b. During the pharmacist's monthly medication regiment review, c. During MDS review (quarterly, annually, significant change), and d. In accordance with nurse assessments and medication monitoring parameters consistent with clinical standards of practice. 1. A review of the clinical record for R11's revealed the resident was initially admitted to the facility on [DATE], and re-admitted on [DATE], with diagnosis that included major depressive disorder. A review of the Annual Minimum Data Sheet (MDS) assessment, dated 9/22/2023, revealed R11 had a Brief Mental Interview Score (BIMS) of 14, which indicated the resident was cognitively intact and received antidepressant medications for seven of seven days during the look back date. A review of R11's care plans, dated 10/9/2023, revealed the following care areas were addressed: (R11) receives antidepressant medication related to depression with interventions to: Administer Antidepressant medications as ordered by physician. Observe /document/report PRN (as needed) adverse reactions to Antidepressant therapy: change in behavior/mood/cognition; hallucinations/delusions; social isolation, suicidal thoughts, withdrawal; decline in ADL (activity of daily living) ability, continence, no voiding; constipation, fecal impaction, diarrhea; gait changes, rigid muscles, balance probs, movement problems, tremors, muscle cramps, falls; dizziness/vertigo; fatigue, insomnia; appetite loss, wt (weight) loss, n/v (nausea/vomit), dry mouth, dry eyes. Observe/document side effects and effectiveness Q-SHIFT (every-shift). A review of R11's medical record revealed the following active orders: Citalopram Hydrobromide Oral Tablet 20 MG (milligram) Give one tablet by mouth one time a day related to Major depressive disorder, with a Start Date of 3/1/2023, and no end date. Mirtazapine Oral Tablet 15 MG Give one tablet by mouth at bedtime related to Major depressive disorder, with a start date of 2/28/2023, and no end date. Trazodone HCl Oral Tablet 150 MG Give one tablet by mouth at bedtime for insomnia related to Major depressive disorder, with a start date of 5/24/2023, and no end date. Observation: Antidepressant Medication - Observe for behavior (specify resident's behavior). Observe for side effects: GI (Gastrointestinal) upset, insomnia, fatigue, dizziness, dry mouth, headache. Document 'Y' if resident is free of side effects. Document 'N' if the resident is NOT free from side effects. If 'N' document SE (Side effects) in the PNs (Progress Notes) every day and night shift, with a start date of 8/9/2023, and no end date. A review of R11's October 2023 Medication Administration Record (MAR), dated 10/12/2023, revealed the resident was administered the prescribed Trazadone, Mirtazapine, and Citalopram Hydrobromide as ordered. The record revealed for the order to observe for the antidepressant medication usage for side effects and an unspecified behavior; there were documented checkmarks instead of a yes (y) or no (n) as ordered. A review of R11's Progress Notes, from 9/12/2023, to 10/13/2023, did not reveal any progress notes indicating the resident exhibited any behaviors or side effects. A review of R11's Documentation Survey Report, dated 10/12/2023, revealed the Certified Nursing Assistant (CNA) provided documentation if the resident did, or did not, have behavior symptoms on 10/4/2023, 10/5/2023, 10/6/2023, 10/8/2023, 10/11/2023, and 10/12/2023. However, they were not documented on all three shifts. 2. A review of R72's face sheet, dated 10/12/2023, revealed the resident was initially admitted to the facility on [DATE], and re-admitted on [DATE], with diagnosis that included major depressive disorder. A review of R72's Quarterly MDS assessment, dated 7/23/2023, revealed the resident had a BIMS of 15, which indicated the resident was cognitively intact. The record also revealed the resident received antidepressant medication for three of seven days during the look back today. A review of R72's care plans, dated 8/8/2023, revealed the following focus: (R72) receives antidepressant medication related to Depression, Poor adjustment to admission, Poor nutrition, and pain, with interventions to: Administer Antidepressant medications as ordered by physician. Observe/document side effects and effectiveness Q-SHIFT .Observe/document/report PRN adverse reactions to Antidepressant therapy: change in behavior/mood/cognition; hallucinations/delusions; social isolation, suicidal thoughts, withdrawal; decline in ADL ability, continence, no voiding; constipation, fecal impaction, diarrhea; gait changes, rigid muscles, balance probs, movement problems, tremors, muscle cramps, falls; dizziness/vertigo; fatigue, insomnia; appetite loss, wt loss, n/v, dry mouth, dry eyes. A review of R72's medical record revealed the following active orders: Sertraline HCl Oral Tablet 50 MG Give three tablets by mouth one time a day related to Major depressive disorder, with a start date of 1/24/2023, and no end date. Duloxetine HCl Oral Capsule Delayed Release Particles 60 MG Give one capsule by mouth one time a day related to Major depressive disorder, with a start date of 1/24/2023, and no end date. The record did not reveal any orders to observe the resident for side effects and/or behaviors from antidepressant medication usage. A review of R72's October 2023 MAR, dated 10/12/2023, revealed the resident was administered the prescribed Sertraline and Duloxetine as ordered. However, R72 refused the Sertraline on 10/8/2023, and 10/10/2023 through 10/12/2023. The record revealed no order of documentation of observations for the antidepressant medication usage for side effects and/or behaviors. A review of R72's Progress Notes, from 9/12/2023, to 10/13/2023, did not reveal any progress notes indicating the resident exhibited any behaviors or side effects. 3. A review of R125's face sheet, dated 10/12/2023, revealed the resident was initially admitted to the facility on [DATE], and re-admitted on [DATE], with diagnoses that included major depressive disorder. A review of R125's Annual MDS assessment, dated 7/25/2023, revealed the resident had a BIMS of 15, which indicated the resident was cognitively intact. The record also revealed the resident received antidepressant medication for seven of seven days during the look back today. A review of R125's care plans, dated 9/20/2023, revealed the focus of: (R125) receives antidepressant medication related to depression, with interventions to: Administer Antidepressant medications as ordered by physician. Observe/document side effects and effectiveness Q-SHIFT . Observe/document/report PRN adverse reactions to Antidepressant therapy: change in behavior/mood/cognition; hallucinations/delusions; social isolation, suicidal thoughts, withdrawal; decline in ADL ability, continence, no voiding; constipation, fecal impaction, diarrhea; gait changes, rigid muscles, balance probs, movement problems, tremors, muscle cramps, falls; dizziness/vertigo; fatigue, insomnia; appetite loss, wt loss, n/v, dry mouth, dry eyes. A review of R125's medical record revealed the following active orders: Duloxetine HCl Oral Capsule Delayed Release Particles 20 MG Give one capsule enterally one time a day related to major depressive disorder, with a start date of 7/20/2023, and no end date. Observation: Antidepressant Medication - Observe for behavior (specify resident's behavior). Observe for side effects: GI upset, insomnia, fatigue, dizziness, dry mouth, headache. Document 'Y' if resident is free of side effects. Document 'N' if the resident is NOT free from side effects. If 'N' document SE in the PNs every day and night shift, with start date of 8/22/2023, and no end date. A review of R125's October 2023 MAR dated 10/12/2023, revealed R125 was administered the prescribed Duloxetine as ordered. The record revealed for the order to observe for the antidepressant medication usage for side effects and an unspecified behavior; there were documented checkmarks instead of a yes or no as ordered. A review of R125's Progress Notes, from 9/12/2023, to 10/13/2023, did not reveal any progress notes indicating the resident exhibited any behaviors or side effects. A review of R125's Documentation Survey Report, dated 10/12/2023, revealed the CNA provided documentation if the resident did, or did not, have behavior symptoms on 10/1/2023, 10/2/2023, 10/6/2023 through 10/9/2023. However, they were not documented on all three shifts. During an interview, on 10/12/2023, at 10:07 am, Licensed Practical Nurse (LPN) OO reported she worked with R11 and was one of the nurses that documented the checkmarks on the resident's MAR for observing for behaviors and/or side effects from antidepressant medication usage. She reported the checkmarks meant R11 wasn't having a behavior. LPN OO also reported that if the resident was having a behavior such as crying, isolating herself, or depressed, they would write a progress note. LPN OO also noted the order did indicate that to document with a Y or N, and that she had not being doing that because the system was not set up to document as such. LPN OO also confirmed the order asked for two different observations, and that the MAR did not allow them to indicate if the resident was having a behavior or side effects or both. LPN OO reported she wasn't the normal nurse for R72 and R125. During an interview, on 10/12/2023, at 10:42 am, with Unit Manager (UM) MM, they confirmed residents taking psychotropic medications were to be monitored to make sure the medication was effective for the behavior it was treating, and if there were any side effects from the medication. UM MM confirmed R11 was taking anti-psychotropic and antidepressant medications. UM MM also confirmed R11's order to observe behaviors and/or side effects from antidepressant medication usage was not documented as per the physician's order for documenting with a Y or N. UM MM reported that, even though it was not documented as per the order, if the nurse identified the resident was having a behavior or side effect, then they would document it on a progress note. UM MM confirmed the order asked for two different observations, and that the MAR did not allow them to indicate if the resident was having a behavior or side effects or both, which was confusing to her. During an interview, on 10/12/2023, at 10:52 am, UM MM confirmed R72 was receiving antidepressant medication. UM MM also confirmed the resident's order and that the MAR did not have documentation of resident behavior or side effects being monitored after the antidepressant medication usage; but she confirmed there should be documentation. During an interview, on 10/12/2023, at 10:55 am, UM MM confirmed R125 was receiving antidepressant medication. UM confirmed R125's order to observe behaviors and/or side effects from antidepressant medication usage was not documented as per the physician's order for document with a Y or N. UM MM reported that even though it was not documented as per the order, if the nurse identified the resident was having a behavior or side effect then they would document it on a progress note. UM MM confirmed the order asked for two different observations, and that the MAR did not allow them to indicate if the resident was having a behavior or side effects or both. UM MM reported they may need to adjust how the order was input into the electronic system so that they could document with Y or N. During an interview, on 10/12/2023, at 12:01 pm, Regional Nurse GG confirmed R11, R72, and R125 were taking psychotropic medications. Regional Nurse GG confirmed Residents R11 and R125 both had orders to observe them for behaviors and side effects from antidepressant medication usage that were not documented as per the order on the MAR. Regional Nurse GG confirmed R72 did not have an order that she could find to document on the MAR for observations of side effects and/or behaviors from antidepressant medication usage. Regional Nurse GG reported the residents, as per CNA documentation, were documented on behavioral symptoms per shift; and that was a source of documentation of the behaviors the residents may have exhibited during their usage of antidepressant medication. A review of R11's Documentation Survey Report, dated 10/12/2023, revealed the CNA documented if the resident did, or did not, have behavior symptoms on 10/4/2023 through 10/6/2023, 10/8/2023, 10/11/2023, 10/12/2023. However, they were not documented on all three shifts. A review of R72's Documentation Survey Report, dated 10/12/2023, revealed the CNA documented if the resident did, or did not, have behavior symptoms on 10/6/2023 and 10/7/2023. However, the behaviors were not documented on one of three shifts. A review of R125's Documentation Survey Report, dated 10/12/2023, revealed the CNA documented if the resident did, or did not, have behavior symptoms on 10/1/2023, 10/2/2023, 10/6/2023 through 10/9/2023. However, they were not documented on all three shifts. During an interview, on 10/12/2023 at 2:35 pm, Regional Nurse GG reported the facility's [NAME] President of Clinical Services reported they could not find an order for side effect and behavior monitoring for R72 but said that they don't have to have an order to monitor, but that they were to document the side effects and behaviors. 4. The facility's policy for fall prevention titled, Fall Prevention Program, was reviewed. The policy was reviewed/revised by the facility on 3/1/2023. Step six of the policy indicated that each resident's risk factors, and environmental hazards would be evaluated when the comprehensive care plan was being developed, and that interventions would be monitored for effectiveness. A review of the medical record for R162 revealed an admission date of 11/22/2022. R162's medical diagnoses included Parkinson's Disease and a history of falls with fracture. A quarterly MDS assessment, dated 9/6/2023, revealed a BIMS score of 99, indicating impaired cognition. The assessment identified R162 as requiring extensive to total dependence on staff for ADL care. The assessment also identified R162 as having sustained two falls since admission/entry into the facility. A review of R162's nursing progress notes revealed an entry date of 6/18/2023, at 11:22 am, which indicated that R162 was observed on the floor during rounds at 8:15 am. The note added that R162 communicated that she was trying to get comfortable in bed and slipped too far on one side. A subsequent Post Fall Review, dated 6/18/2023, indicated that R162's bed would be kept in low position. Continued review of R162's nursing progress notes revealed an entry, dated 8/18/2023, at 6:35 am, which indicated R162 was found on the floor at 5:30 am. The nursing note indicated that R162 stated at that time that she rolled out of the bed. A review of R162's comprehensive care plan revealed a focus area for falls. The care plan indicated that R162 sustained a fall on 6/18/2023, and a second fall on 8/18/2023, with a goal to be free from further falls. The care plan also indicated that the falls on 6/18/2023, and 8/18/2023, were consistent with R162 rolling off the bed. Further review of the care plan revealed an intervention, dated 6/18/2023, which directed nursing staff to place a wedge to the left side of R162's bed to establish parameters. A second intervention, dated 8/18/2023, revealed an intervention which directed staff to apply an air mattress with bolsters to again establish parameters. On 10/11/2023 at 11:35 am, LPN VV was observed to be exiting R162's room. Upon entering the room, the bed was noted to be elevated to an unsafe working height. There was no positioning wedge to R162's left side, and the mattress did not have perimeter bolsters. On 10/11/2023 at 11:47 am, an interview was conducted with LPN VV regarding R162. During the interview, LPN VV was asked to review R162's care plan for falls. LPN VV reviewed the medical record and confirmed that R162's care plan interventions included the placement of a positioning wedge to the resident's left side as well as perimeter bolsters to the resident's mattress. LPN VV further acknowledged that neither the positioning wedge nor the perimeter mattress bolsters were in place at the time of the interview. On 10/12/2023, at 10:33 am, a subsequent observation of R162's room was conducted. The bed was again found to be elevated to a working height. There was no positioning wedge in place, and no perimeter bolsters were on the mattress.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, record review, and interview, the facility failed to date and label resident food items in the refrigerator, failed to keep the refrigerator clean, and failed to keep the microwa...

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Based on observation, record review, and interview, the facility failed to date and label resident food items in the refrigerator, failed to keep the refrigerator clean, and failed to keep the microwave clean in between uses. This failure had the potential to affect all residents that resided on the third-floor unit, 65 residents out of 220 residents in the building. Findings included: A review of facility policy and procedure titled, Date Marking for Food Safety, dated 4/1/2023, states the following: Policy: The facility adheres to a date marking system to ensure the safety of ready-to-eat, time/temperature control for safety .Policy Explanation and Compliance Guidelines for Staffing: Refrigerated, ready-to eat, time/temperature control for safety food (i.e. perishable food) shall be held at a temperature of 41 [degrees] F [Fahrenheit] or less for a maximum of seven days. The food shall be clearly marked to indicate the date or day by which the food shall be consumed or discarded. The individual opening or preparing a food shall be responsible for the date marking the food at the time the food is opened or prepared. The marking system shall consist of a color-coded label, the day/date of opening, and the day/date the item must be consumed or discarded. The discard day or date may not exceed the manufacturer's use-by date, or four days, whichever is earliest. The date of opening or preparation counts as day one. (For example, food prepared on Tuesday shall be discarded on or by Friday). The Head Cook, or designee, shall be responsible for checking the refrigerator daily for food items that are expiring, and shall discard adoringly. The Dietary Manager, or designee, shall spot check refrigerators weekly for compliance, and document accordingly. Corrective action shall be taken as needed. Note: prepared foods that are delivered to the nursing units shall be discarded within two hours, if not consumed. These items shall not be refrigerated as the time/temperature controls cannot be verified. On 10/10/2023 at 11:00 am, an observation was conducted in the refrigerator that was in the resident's dining room on the third-floor unit. The following was identified: 1) A baked potato was inside a plastic container with no name and no date; 2) the refrigerator had red liquid stains on the shelves and the bottom of the refrigerator has food stains in multiple areas; 3) pineapple inside a plastic container did not have a name or date on the container; 4) a biscuit with a sausage patty inside the biscuit was wrapped up in a paper towel with no name and no date; 5) the microwave had food pieces of corn and liquid inside and was not clean; and 6) the refrigerator did not have temperatures taken from 10/6/2023 - 10/10/2023, per the temperature log taped to the front of the refrigerator. An interview was conducted with Resident Care Assistant (RCA) AA on 10/10/2023 at 12:10 pm. RCA AA stated the refrigerator in the resident's dining room was used to store residents' food items. RCA AA stated the above noted food items were not labeled and dated and should have a label and date when the food was first placed in the refrigerator. An interview was conducted with Certified Nursing Assistant (CNA) BB, on 10/10/2023, at 12:11 pm, CNA BB stated the above noted food items were not labeled and dated and should have a date and label on them. CNA BB stated the above noted food items belonged to the residents on the third floor. CNA BB stated the nursing staff were responsible for ensuring that the temperature log was completed daily. An interview was conducted with Registered Nurse Manager (RNM) CC on 10/10/2023, at 12:14 pm. RNM CC stated all food items within the resident's refrigerator should be labeled and dated and the refrigerator should be kept clean and confirmed that the refrigerator was not clean. RNM CC stated the microwave and kitchen area should always be kept clean, as it is used for the residents who reside at the facility. RNM CC stated the overnight nursing shift was responsible for taking the temperatures for both the refrigerator and the freezer, and stated the nursing staff did not take temperatures from 10/6/2023 - 10/10/2023 per policy. An interview was conducted with the Director of Nursing (DON) on 10/10/2023, at 12:23 pm. The DON stated the food that was stored in the resident's refrigerator should be labeled and dated, and the fridge should also be kept clean. The DON noted food items were not labeled and dated per policy, and the refrigerator and microwave needed to be cleaned. On 10/10/2023, at 3:10 pm an interview was conducted with the Certified Dietary Manager (CDM) FF. CDM FF stated his expectations were to store food belonging to residents in a manner that was sanitary and maintained at the appropriate storage temperature.
Jul 2023 6 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0553 (Tag F0553)

Could have caused harm · This affected 1 resident

Based on staff interview and record review, the facility failed to ensure that residents and/or their families were invited to participate in care planning for one of 45 sampled residents (R) (R#8). T...

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Based on staff interview and record review, the facility failed to ensure that residents and/or their families were invited to participate in care planning for one of 45 sampled residents (R) (R#8). The deficient practice prevented R#8 and their Resident Representative (RP) or family members from participating in the care planning process. Findings include: Review of R#8's clinical record revealed an admission with diagnoses including aphasia following unspecified cerebrovascular disease, cerebral infarction, unspecified dementia, without behavioral disturbance, psychotic disturbance mood, and dysphagia. The most recent Minimum Data Set (MDS) assessment in R#8's record was a quarterly review dated 6/29/2023. R#8 had a comprehensive care plan in their record that was updated in June 2023. The MDS revealed a Brief Interview for Mental Status (BIMS) score of 99, indicating that R#8 was unable to answer assessment questions. Review of R#8's Progress Notes revealed there was no documentation indicating R#8's family had been invited to the resident's care plan meetings. Interview on 7/20/2023 at 11:15 a.m. with Licensed Practical Nurse (LPN) CC revealed the facility's Social Worker and the MDS Coordinator were responsible for scheduling and sending out the invitations for resident care plan meetings. Interview on 7/21/2023 at 11:40 a.m. with the facility's MDS Director revealed that she was responsible for printing out the calendar for the schedule of residents' care plan meetings and the Social Worker was responsible for notifying/inviting the families. Interview on 7/21/2023 at 11:48 a.m. with the facility's Care Coordinator/Social Worker (SW) revealed she was responsible for completing resident assessments and she was also responsible for notifying and/or inviting families to residents' care plan meetings. She said this invitation was done via telephone and the phone calls were not documented in the residents' clinical records. When asked if the facility sent out letters to families to invite them to care plan meetings, the SW said that she was not aware of any letters or written invitations that went out to families. The SW confirmed that without documenting phone calls or sending out written invitations, the facility was unable to provide evidence that residents' families were invited to participate in care plan meetings. The SW said that at the previous facility she worked at, families were invited to care plan meetings in writing. Interview on 7/21/2023 at 12:13 p.m. with the Administrator confirmed that resident's families were invited via phone calls to the residents' care plan meetings. She said the SW should document the phone calls to families in the residents' clinical records.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0661 (Tag F0661)

Could have caused harm · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected multiple residents

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility policy titled, Routine Cleaning and Disinfection, the facili...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility policy titled, Routine Cleaning and Disinfection, the facility failed to provide a safe, clean, comfortable, and homelike environment, allowing the resident to use his or her personal belongings to the extent possible. Specifically, the facility failed to ensure three of three units (Second Floor Unit, Third Floor Unit, and Fourth Floor Unit) were cleaned and well-maintained to provide for a homelike environment. Findings include: Review of the facility policy titled, Routine Cleaning and Disinfection, dated 3/1/2023 revealed: It is the policy of this facility to ensure the provision of routine cleaning and disinfection in order to provide a safe, sanitary environment and to prevent the development and transmission of infections to the extent possible. 1. Routine cleaning and disinfection of frequently touched or visibly soiled surfaces will be performed in common areas, resident rooms, and at the time of discharge .4. Routine surface cleaning and disinfection will be conducted with a detailed focus on visibly soiled surfaces and high touch areas to include, but not limited to: a. Toilet flush handles; b. Bed rails; c. Tray tables; d. Call buttons; e. TV remote; f. Telephones; g. Toilet seats; Monitor control panels, touch screens and cables; i. Resident chairs; j. IV poles; k. Blood pressure cuffs; l. Sinks and faucets; m. Light switches; n. Door knobs and levers. 13. Cleaning of walls, blinds and window curtains will be conducted when visibly soiled. Observations on 7/18/20233 and 7/21/2023 of the Second Floor Unit: -broken air conditioner unit, with observed sharp cornered edges in the day room -strong urine smell on two resident hallways -old plate of food was left on a side table in the day room Observations on 7/18/2023 and 7/19/2023 of the Third Floor Unit: -broken air conditioner unit outside resident room [ROOM NUMBER] -electrical cord hanging across the wall near the window in resident room [ROOM NUMBER] Observations on 7/18/2023 and 7/21/2023 of the Fourth Floor Unit: -ceiling tiles water stained outside resident rooms [ROOM NUMBERS] -soiled floor tiles outside resident rooms 405, 408, 411, and 413 -missing light fixture outside resident rooms [ROOM NUMBERS] -displaced electrical outlets pulled from the drywall in the day room -drywall damage outside resident rooms [ROOM NUMBERS] -broken and/or damaged air conditioner units, with observed sharp cornered edges near resident rooms 423, 434, 436, and 437 Observations on 7/20/2023 at 2:30 p.m. in room [ROOM NUMBER] revealed there was a white dry wall patch approximately one foot in width and 2 feet in length where it appeared a repair was made in the wall. Interview with R#37, who resided in Bed B, said there was also a hole behind her bed but the facility covered it up with a board. The board was stuck to the wall with an adhesive. Behind bed A in Resident room [ROOM NUMBER], there was a hole in the wall towards bottom of the floor. In the corner of the room, there was a ceiling tile with evidence of water damage that had a dark brown appearance. Observations on 7/20/2023 at 10:15 a.m. in room [ROOM NUMBER] revealed a hole in the wall towards the floor behind Bed A (near the window). In the corner was a narrow piece of white wood that was formerly attached to the corner as a corner guard. The wood had two nails protruding from it at the top and was about 4 feet in length. Near the floor were deep, dark scrapes and marks across the walls in the room. Interview on 7/21/2023 at 10:56 a.m. with the facility's Maintenance Director revealed the maintenance staff was aware of the needed repairs in room [ROOM NUMBER]; however, he was not aware of the repairs needed in room [ROOM NUMBER]. He said that nursing staff needed to do a better job of reporting maintenance issues to the maintenance staff. The Maintenance Director was asked about broken electrical outlets observed in some of the facility hallways and he said that those types of things should be replaced on sight. Regarding the holes in rooms [ROOM NUMBERS], the Maintenance Director said he was going to have maintenance staff fix the holes. The Maintenance Director confirmed the corner guard with the protruding screws were unsafe and should have been removed from the residents' room.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident, staff, and complainant interviews, record review, and review of the facility policy titled, Call Lights: Acce...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident, staff, and complainant interviews, record review, and review of the facility policy titled, Call Lights: Accessibility and Timely Response, the facility failed to provide sufficient nursing services by failing to answer resident call lights in a timely manner and failing to ensure call lights were properly functioning and placed within residents' reach for five of 45 sampled residents (R) (R#6, R#36, R#37, R#38, and R#40). Findings include: Review of the facility policy titled, Call Lights: Accessibility and Timely Response dated 1/1/2023 revealed: Policy: The purpose of this policy is to assure the facility is adequately equipped with a call light at each resident's bedside, toilet, and bathing facility to allow residents to call for assistance. Call lights will directly relay to a staff member or centralized location to ensure appropriate response. Policy Explanation and Compliance Guidelines: .11. Process for responding to call lights: a. Turn off the signal light in the resident's room; b. Identify yourself and call the resident by name; c. Listen to the resident's request and respond accordingly. Inform the resident if you cannot meet the need and assure him/her that you will notify the appropriate personnel; d. Inform the appropriate personnel of the resident's need; e. Do not promise something you cannot deliver, f. If assistance is needed with a procedure, summon help. 1. Review of the clinical medical record for R#6 revealed they were admitted into the facility with diagnoses including acute respiratory failure with hypoxia, chronic diastolic congestive heart failure, hypertensive heart and chronic kidney disease with heart failure, and stage 1 through stage 4 chronic kidney disease. Review of R#6's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident required limited assistance of one person for bed mobility. The resident required the extensive assistance of one person for transfers, dressing, toileting and personal hygiene. And the total assistance of one person for bathing. Telephone interview on 7/21/2023 at 9:46 a.m. with the complainant, she confirmed that R#6 required assistance from staff to complete activities of daily living (ADLs). The complainant said that on weekends there was sometimes only one to two CNA's on the floor and R#6 did not get the required assistance she needed in a timely manner. 2. Review of the clinical medical record for R#36 revealed they were admitted into the facility with diagnoses including: quadriplegia, metabolic encephalopathy, type II diabetes mellitus, colostomy, tracheostomy, and gastrostomy. Review of the care plan for R#36 initiated on 3/5/2023 noted the following care areas were addressed: 1) skin impairment; 2) elimination deficit r/t [related to] colostomy/catheter dependent; 3) limited physical mobility r/t quadriplegia; 4) has oxygen therapy (r/t) trach dependence; and 5) Resident has a tracheostomy r/t impaired breathing mechanics. There was no documentation in the care plan regarding the resident's use of a blower call light, or regarding staff making visual checks on R#36 if the blower call light was not functioning properly. Interview on 7/20/2023 at 11:52 a.m. with Licensed Practical Nurse (LPN) GG revealed she was familiar with R#36 and the blower call light that he had to use to contact staff. She said there were times that the blower call light did not operate correctly, so staff made sure to do visual checks on him. 3. Review of R#37's quarterly MDS assessment dated [DATE] revealed R#37 was cognitively intact with a 15 out of 15 on the Brief Interview on Mental Status (BIMS) assessment. The resident required limited to total assistance with activities of daily living (ADL's). Interview on 7/18/2023 at 2:30 p.m. with R#37 revealed, when asked about staff's responding to call lights the resident said, Sometimes there's nobody on the floor on the 11:00 p.m.-7:00 a.m. shift - not even a nurse or aide. She said during the day there were 1-2 aides. She said, for example, she had been in bed since 8:30 p.m. the night prior and no one had been in to assist her in getting up. She said, in the past, staff had told her she needed to stay in bed due to staffing and not having enough staff to supervise residents who were out of bed. R#37 said that overnight the call light did not get answered. R#37 said that the night before last she had a bowel movement around midnight. She pushed the call light but did not receive assistance until around 5:00 a.m. or 5:30 a.m. R#37 said staffing was also short on the weekends and holidays. R#37 re-iterated that on the 11:00 p.m.-7:00 a.m. shift residents get nothing! Interview on 7/20/2023 at 11:30 a.m. with Certified Nursing Assistant (CNA) BB revealed sometimes they were short of staff but we make it work with however many people we have. She said call lights should be answered within 10 minutes. 4. Review of R#38's clinical record revealed R#38 was the President of the Resident Council, and he was cognitively intact. Review of R#38's quarterly MDS dated [DATE] revealed R#38 was cognitively intact with a 15 out of 15 score on the BIMS assessment and required extensive to total assistance for his ADL's, and R#38 received hospice services. Interview on 7/20/2023 at 10:15 a.m. with R#38 revealed that he was mostly independent and rarely used the call light button; however, he often pushed the call light for his roommate, R#38, who needed more assistance than he did. He said his roommate was incontinent and needed assistance in getting his brief changed. R#38 said the problem was that some of the staff did not do their job and there was also not enough staff. On weekends and holidays there is nobody here. R#38 said when he pulled the call light, sometimes it took a couple of hours for staff to respond. One time, overnight, it took between three to four hours before the staff came to change his roommate and his roommate had to sit in feces that whole time. R#38 said sometimes staff will tell his roommate that he can't get out of bed because they don't have help. Interview on 7/20/2023 at 11:06 a.m. with CNA AA revealed the CNA was familiar with the residents on the Fourth Floor Unit and was aware that R#38 required assistance with ADL's. When asked if there were times when staff told residents they couldn't get out of bed because they didn't have enough help, CNA AA said there have been times. She continued and stated that there were about 70 residents on the unit and sometimes there were only two or three CNA's to work the entire unit for all 70 residents. She said, we check them, change them, and do the best we can. If we can get them up, we do. She said it happened a lot on the weekends. Regarding the call lights, CNA AA said it takes longer on the weekends to answer the call lights. Interview on 7/21/2023 at 11:56 a.m. with the facility's Staffing Coordinator revealed she was responsible for staffing the facility according to its census. When asked if she was aware of staff not getting residents up from bed due to being short of staff, the Staffing Coordinator said that because of staff challenges, she was aware that residents were not assisted out of bed for that reason. Further interview revealed that the Staffing Coordinator was responsible for initiating the call lights during the call light audits. She stated that 20 minutes was too long for staff to take to answer a call light. 5. Review of the clinical record for R#40 revealed she was admitted into the facility with a primary diagnosis of traumatic brain injury as a result of a motor vehicle accident. Observation on 7/20/2023 at 11:43 a.m. in R#40's room revealed R#40 was lying supine in her bed receiving feeding via a g-tube (stomach feeding tube). R#40 had her arms crossed across her chest with the right hand contracted and in her left hand she held a therapy carrot. R#40 repeatedly opened and closed her left hand around the carrot. In an attempt to speak with R#40, it was discovered R#40 did not or could not speak. To the right side of R#40's head was a call light device that the resident could not reach or use. Interview on 7/20/2023 at 11:52 a.m. with LPN GG confirmed R#40 was recently admitted into the facility due to sustaining a brain injury in a car accident. LPN GG said R#40 was not verbal and could not move her limbs by herself, but that therapy was working with her in doing some passive range of motion. LPN GG said R#40 was unable to reach for anything on her own, and confirmed the call light was not within R#40's reach. Regarding a blower call light for R#40, LPN GG said a blower call light would not work for her because she had difficulty blowing. She said R#40 was able to open and close her left hand so she was going to get a push pad call light for R#40 to use. Interview on 7/21/2023 at 12:20 a.m. with CNA HH she stated that there were ongoing staff call outs, leaving the facility short-staffed from time to time. CNA HH said that the short staffing usually occurred on holidays and weekends. Interview on 7/21/2023 at 12:25 a.m. with LPN II she said that staff would often call out on weekends. She said that when the census was higher, the lack of staffing was noticeable and made providing care much harder. Interview on 7/21/2023 at 12:28 a.m. with the Registered Nurse (RN) Supervisor. The Supervisor confirmed that he had at least two scheduled staff members that called out for the 11:00 p.m.-7:00 a.m. shift and another staff member that did not show up. The supervisor noted that a staff member had to be reassigned to another floor due to the call out. There were three CNA's on the third floor and three CNA's on the fourth floor of the facility, however each floor was scheduled to have four CNA's. Interview on 7/21/2023 at 11:56 a.m. with the Staffing Coordinator regarding staffing on the 11:00 p.m.-7:00 a.m. shift, the coordinator noted, We have challenges. The coordinator added that there are supposed to be four CNA's on each floor at night.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and family interviews, record review, and review of the facility policies titled, Medication Administration and M...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff and family interviews, record review, and review of the facility policies titled, Medication Administration and Medication Errors, the facility failed to provide pharmaceutical services that assured the timely acquisition and correct administration of physician ordered medications for five of 45 sampled residents (R) (R#19, R#27, R#28, R#35, and R#36). The deficient practice had the potential for adverse consequences and events due to not receiving ordered and scheduled medications timely. Findings include: Review of the facility policy titled, Medication Administration dated 3/1/2022 revealed: .Administer [medications] within 60-minutes prior to or after scheduled time unless otherwise ordered by physician . Review of the facility policy titled, Medication Errors dated 1/1/2023 revealed: .1. The facility shall ensure medications will be administered as follows: a. According to physician's orders; b. Per manufacturer's specifications regarding the preparation, and administration of the drug or biological; c. In accordance with accepted standards and principles which apply to professional providing services .4. The facility will consider factors indicating errors in medication administration, including, but not limited to, the following: a. Medication administration not in accordance with the prescriber's order. Examples include, but not limited to: i. Incorrect dose, route of administration, dosage form, time of administration; ii. Medication omission; iii. Incorrect medication .c. Medication administered not in accordance with professional standards and principles . 1. R#19 was admitted into the facility with diagnoses including: displaced bicondylar fracture of left tibia, fracture of unspecified lumbar vertebra, displaced fracture of lateral condyle of left femur, fracture of the lower end of left radius, fracture of shaft of left fibula, nondisplaced zone i fracture of sacrum, and multiple fractures of ribs. Review of the admission Minimum Data Set (MDS) dated [DATE] revealed R#19 was cognitively intact with a Brief Interview for Mental Status (BIMS) assessment score of 13 out of 15, indicating R#19 was cognitively intact. According to the assessment, R#19 had occasional pain, and received both scheduled and as needed medication. Review of R#19's care plan initiated on 6/1/2022 revealed: R#19 received pain medication therapy related to pedestrian versus auto accident, multiple rib fractures, left femur fracture, left fibula fracture, left radius fracture, right sacral fracture, laceration to spleen, bicondylar tibial fracture, and left pneumothorax. Goal: Will be free of any discomfort or adverse side effects from pain medication through the review date. Interventions: Administer analgesic medications as ordered by physician; ask physician to review medication if side effects persist; for respiratory depression, observe respiratory rate, depth, and effort after administration of pain medications; observe for increased risk for falls; and, observe/document/report PRN (as needed) adverse reactions to analgesic therapy. Review of the resident's Physician Orders revealed: 5/31/2022 Oxycodone HCI (hydrochloride) Tablet 10 mg (milligrams)-Give 1 [one] tablet by mouth every 4 [four] hours as needed for pain. Discontinued 6/2/2022. 6/2/2022 Oxycodone HCI Tablet 10 mg-Give 1 [one] tablet by mouth every 4 [four] hours as needed for pain for 14 days. Discontinued 8/7/2022. 6/15/2022 Oxycodone HCI Tablet 10 mg-Give 1 [one] tablet by mouth every 4 [four] hours as needed for pain. Discontinued 8/4/2022. 8/4/2022 Oxycodone HCI Tablet 10 mg-Give 1 [one] tablet by mouth every 4 [four] hours for pain until 8/11/2022. 8/12/2022 Oxycodone HCI Tablet 10 mg-Give 1 [one] tablet by mouth every 4 [four] hours as needed for pain. Discontinued 8/16/2022. 8/16/2022 Oxycodone HCI Tablet 10 mg-Give 1 [one] tablet by mouth every 4 [four] hours related to low back pain. Hold from 8/27/2022 to 8/28/2022. Discontinued 1/6/2023. 8/19/2022 MS Contin Tablet Extended Release 15 mg-Give 15 mg by mouth every 12 hours for pain related to low back pain. Discontinued 1/6/2023. 1/6/2023 MS Contin Tablet Extended Release 15 mg-Give 15 mg by mouth every 12 hours for low back pain. Discontinued 2/14/2023. 1/6/2023 Oxycodone HCI Tablet 10 mg-Give 1 [one] tablet by mouth every 4 [four] hours for low back pain. Discontinued 2/14/2023. Review of R#19's Electronic Medication Administration Record (eMAR) and Progress Notes revealed the facility did not have some of R#19's medications in stock and available to be administered to R#19, as follows: The eMAR for R#19 revealed no administration of oxycodone HCI 10 mg on 8/17/2022, 8/22/2022, 8/29/2022, 8/31/2022, 9/1/2022, 9/15/2022, 9/17/2022, 9/20/2022, 9/23/2022, 10/6/2022, 10/10/2022, 10/14/2022, 10/18/2022, 10/21/2022, 10/24/2022, 11/7/2022, 11/12/2022, 11/15/2022, 11/20/2022, 11/25/2022, 11/27/2022, 11/28/2022, 12/12/2022, 12/16/2022, 12/24/2022, 1/4/2023, 1/12/2023, and 1/15/2023. The eMAR for R#19 revealed no administration of MS Contin Tablet Extended Release 15 mg on 9/20/2022, 9/23/2022, 10/14/2022, 10/18/2022, and 1/12/2023. Additional review of Progress Notes for R#19 revealed the following: Oxycodone HCI Tablet 10 mg was on order or awaiting medication from pharmacy on 8/21/2022, 8/22/2022, 8/29/2022, 8/30/2022, 8/31/2022, 9/1/2022, 10/3/2022, 10/8/2022, 10/9/2022, 10/10/2022, 10/11/2022, 11/11/2022, 12/2/2022, and 12/3/2022. MS Contin Tablet Extended Release 15 mg was on order or awaiting medication from pharmacy on 12/2/2022, 12/17/2022, and 12/18/2022. Interview on 7/21/2023 at 12:25 a.m. with Licensed Practical Nurse (LPN) II revealed that when she would place an order with the pharmacy for a resident at approximately 10:00 p.m., the medication would often not come to the facility until about 4:00 p.m. the next day. She stated the pharmacy that was used by the facility was two hours away, and this length of delay in receiving medications was not uncommon. LPN II said that they should not have to order the same resident medications again on their next shift, if they had ordered them the prior day, but that it was not unusual. 2. Resident R#27 was admitted into the facility with diagnoses including: syncope and collapse, other ulcerative colitis with unspecified complications, bilateral primary osteoarthritis of knee, fibromyalgia, chronic obstructive pulmonary disease (COPD), major depressive disorder, exocrine pancreatic insufficiency, essential hypertension, and muscle weakness. Review of the admission MDS assessment dated [DATE] revealed a BIMS assessment score of eight out of 15, indicating R#27 was moderately cognitively impaired. Review of R#27's Physician's Orders revealed: 12/21/2023 - Zenpep Capsule Delayed Release Particles 10000-32000 Unit, Give two (2) capsules by mouth (po) with meals for enzyme. 12/21/2022 - Trazadone HCl 50 milligrams (mg), Give four (4) tablets po at bedtime (q hs) for insomnia. 12/28/2022 - Humira Pen Pen-injector Kit 40 mg/0.8 milliliter (ml), inject .8 mg subcutaneously (sq) once per day (qd) every (q) Wednesday for analgesic. 1/3/2023 - Alprazolam .5 mg, Give one (1) tablet po twice per day (BID) for anxiety. Review of the R#27's eMAR/Progress Notes revealed the facility did not have some of the resident's medications in stock and available to be administered to the resident, as follows: Humira Pen Pen-injector Kit 40 mg/0.8 ml was on order from the pharmacy on 12/28/202022, 1/4/23, 1/11/2023 (medication on back order from pharmacy), and on 1/18/2023. Alprazolam .5 mg 1 tablet po bid for anxiety on order from the pharmacy and not available to be administered to the resident on 1/4/2023, 1/4/2023, 1/6/2023, 1/8/2023, 1/11/2023, and on 1/12/2023. Trazadone HCl 50 mg was on order from the pharmacy and not available to be administered to the resident on 12/31/2022, 1/2/2023, 1/6/2023, and 1/12/2023. Zenpep Capsule Delayed Release Particles 10000-32000 Unit was on order and not available to be administered to the resident on 12/21/2022, 12/22/2022, and on 1/12/2023. 3. R#28 was admitted into the facility with diagnoses including: acute on chronic diastolic (congestive) heart failure, edema, type 1 diabetes mellitus without complications, hyperlipidemia, acute kidney failure, essential hypertension, stage 2 pressure ulcer on the sacrum, and dependence on renal dialysis. Review of the admissions MDS dated [DATE] revealed R#28 with a BIMS assessment score of 15 out of 15, indicating R#28 was cognitively intact. R#28 had clear speech and could be understood. Review of the resident's care plan initiated on 12/22/2022 noted R#28 required assistance for ADL's. Review of R#28's Physician's Orders revealed: 12/22/2022 - fidaxomicin tablet 200 mg, Give one (1) tablet (tab) po bid for C Diff [clostridioides difficile infection] for seven (7) administrations. 12/22/2022 - Eliquis 2.5 mg, Give one (1) tab po BID for anticoagulant. 1/3/2023 - Tresiba FlexTouch 100 Unit/ml solution (soln) pen-injector, Inject 11 units q one (1) time a day (qd) for type 2 diabetes mellitus. Review of R#28's eMAR/Progress Notes revealed the facility did not have some of the resident's medications in stock and available to be administered to the resident, as follows: 12/24/2022 - Fidaxomicin tablet 200 mg -- pending delivery from pharmacy 1/3/2023 - Eliquis tablet 2.5 mg - on order 12/31/2022 - Tresiba FlexTouch 100 Unit/ml soln [solution] pen-injector - on order Telephone interview on 7/21/2023 at 9:37 a.m. with R#28's family member, she said that she was unhappy with R#28's stay at the facility. She reported that R#28 never got his medication on time and the facility could not correct the problem. She said it was a concern because he was a type 1 diabetic and receiving his insulin was very important. 4. R#35 was admitted into the facility with diagnoses including: malignant neoplasm of pelvic bones, sacrum and coccyx, anxiety disorder, and opioid dependence. Review of the admissions MDS dated [DATE] revealed R#35 with a BIMS assessment score of 15 out of 15, indicating R#28 was cognitively intact. According to the assessment, he received scheduled and prn pain medications. He received opioid medication for three days during the assessment period. Review of R#35's care plan initiated on 5/25/2023 revealed: R#35 received pain medication therapy r/t (related to) pelvic and femur cancer, lytic lesions to bone, right hip/joint, s/p (status post) radial resection of right acetabular and right THA (total hip arthroplasty). Goal: Will be free of any discomfort or adverse side effects from pain medication through the review date. Interventions: Administer analgesic medications as ordered by physician; ask physician to review medication if side effects persist; for respiratory depression: observe respiratory rate, depth and effort after administration of pain medications; observe for increased risk for falls. Review of R#35's Physician's Orders revealed: 5/24/2023 - Oxycodone HCl 20 mg one (1) tablet po q six (6) hours as needed for pain. 5/24/2023 - Methadone HCl 10 mg three (3) tablets po three (3) times per day (TID) for pain. 5/25/2023 - Alprazolam .5 mg one (1) tablet po TID for anxiety. Review of R#35's Progress Notes revealed: 5/24/2023 - .Currently on pain management with oxycodone and methadone (script faxed to pharmacy). 5/25/2023 - Methadone HCL Oral 10 mg give three (3) tablets po TID for pain - awaiting pharmacy. 6/2/2023 at 1:13 p.m. - Methadone HCL Oral 10 mg give three (3) tablets po TID for pain - awaiting rx [pharmacy] delivery. 6/2/2023 - at 6:14 pm - Methadone HCL Oral 10 mg give there (3) tablets po tid for pain - awaiting rx delivery. Continued review of the progress notes revealed R#35's alprazolam was not available between 5/25/2023 and 6/2/2023. 5. R#36 was admitted into the facility with diagnoses including: quadriplegia, metabolic encephalopathy, diabetes mellitus type II, colostomy, tracheostomy, and gastrostomy. Review of the admission MDS dated [DATE] revealed R#36 with a BIMS assessment score of 7 out of 15, indicating R#36 was moderately cognitively impaired. Review of R#36's care plan initiated 3/5/2023 revealed R#36's ADL self-care performance deficit was related to his impaired mobility, pain, and AMS (altered mental status). Goal: will maintain/improve current level of function through the review date. Interventions: encourage active participation in tasks; ensure effective pain management prior to ADL activities; side rails: mobility bars up for safety during care provision; transfer - the resident requires assistance of two staff to move between surfaces as necessary. Review of R#36's Physician's Orders revealed: 4/5/2023 - Hydromorphone HCl 2 mg give one (1) tab po q day shift before wound care and give one (1) tablet q hs for pain. 3/3/2023 - Pregabalin 100 mg capsule (cap), Give one (1) cap po bid for pain. 3/4/2023 - Collagenase Powder, Give two (2) scoops po qd for supplement. 3/4/2023 - Alpha-Lipoic Acid 600 mg cap, Give one (1) cap po qd for supplement. 3/10/2023 - Dulaglutide Subcutaneous Solution Pen-Injector .75 mg/.5 ml, inject .5 ml sq q d q Friday for DM2 [diabetes mellitus]. Review of R#36's eMAR/Progress Notes revealed the facility did not have some of the resident's medications in stock and available to be administered to the resident, as follows: Alpha-Lipoic Acid 600 mg capsules were not available for administration on 4/19/2023, 4/25/2023, 4/28/2023, 5/13/2023, 5/14/2023, 5/19/2023 5/21/2023, 5/24/2023, or 5/26/2023. R#36's dulaglutide subcutaneous solution pen-injector .75 mg/.5 ml was noted unavailable as follows: 4/14/2023 - re-ordered will be given upon arrival; 5/19/2023 - awaiting rx delivery; 5/26/2023 - pen empty. Continued review of the eMAR/Progress Notes revealed hydromorphone HCl 2 mg was on order and/or not available on 4/6/2023, 4/7/2023, 4/8/2023, 4/9/2023, twice on 4/10/2023, and again on 5/13/2023. The resident's pregabalin 100 mg cap was not available and/or on order on 4/8/2023, 4/10/2023, and 5/13/2023. The collagenase powder was noted to not be in stock on 4/6/2023 and was awaiting pharmacy delivery on 5/19/2023. Interview on 7/21/2023 at 11:30 a.m. with the facility's [NAME] President (VP) of Clinical Services revealed the facility's Director of Nursing (DON) was currently on vacation, and the VP sat in on the interview in the DON's place. When asked about the process for acquiring medications from the facility's contracted pharmacy, the VP said that pharmacy orders were entered into their electronic medical records system which was integrated with their pharmacy. The VP said the pharmacy delivered medications seven days per week and that medications were processed through the pharmacy and delivered according to the time of day the order was placed. He said, if a medication was ordered prior to 1:00 p.m., then the pharmacy delivered the medication on that same day. However, if a medication was ordered after 1:00 p.m., then the pharmacy delivered the medication the following morning. The VP further stated that if a medication had not been delivered within the required timeframe, nursing staff utilized medications in their automated medication dispensing machine/system. He said that the facility was good about having needed medications in their automated medication dispensing machine/system. If a medication was not delivered in time and was also not available in their automated medication dispensing machine/system, then the physician should be notified regarding the missed medication for instructions on how to proceed. He said that nursing staff can also call the pharmacy to find out where the medication was and place a STAT (immediate) order for medications when needed. The VP said those were the steps of what should happen with the acquisition and administration of medications; however, the VP was not sure of what [was] going on here. Interview on 7/21/2023 at 12:13 p.m. with the facility's Administrator revealed that medications ordered by 9:00 a.m. were delivered after midnight (approximately 15 hours later). Medications ordered by 9:00 p.m. were delivered the following day between 5:00 p.m. and 7:00 p.m. The Administrator said that when medications were not delivered, nursing staff can call the pharmacy for STAT orders, and they can also check the automated medication dispensing machine/system for medications that may be in stock. The Administrator said that the facility's DON was responsible for the oversight of the acquisition and administration of medications. She said the topic had been taken up in QAPI (quality assurance performance improvement), and the facility was in the process of looking for another pharmacy to contract with, due to the ongoing back order and delivery issues the facility had with the current pharmacy vendor.
Dec 2021 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews and policy review, the facility failed to follow the care plan for one resident (R) R#1...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews and policy review, the facility failed to follow the care plan for one resident (R) R#127, by not having medications readily available for uninterrupted administration. The sample size was 33 residents. findings include: Review of the facility policy titled Comprehensive Care Plan revised May 2021, revealed the purpose is to provide effective and person-centered care for each resident. The comprehensive care plan must describe services that are provided to the resident to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Review of the clinical record for R#127 revealed she was admitted to the facility on [DATE] with diagnoses including but not limited to chronic respiratory failure with hypoxia, heart failure, myocardial infarction, atrial fibrillation (A-fib), hepatitis B, osteoarthritis, benign neoplasm of trachea, obstructive sleep apnea (OSA), diabetes, morbid obesity, anxiety disorder, major depressive disorder, stage 3 chronic kidney disease, hyperlipidemia, hypothyroidism, and hypertension (HTN). The resident ' s Annual Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMs) of 15 out of 15, indicating the resident had intact cognition. Review of the Order Summary Report for R#127 revealed the following active medication orders as of November 19, 2021: Apixaban (a medication to treat Atrial Fibrillation) five milligrams (mg) twice daily; Aripiprazole (a medication to treat depression) two mg at bedtime; Atorvastatin (a medication to treat hyperlipidemia) 80 mg at bedtime; Ezetimibe (a medication to treat heart failure) 10 mg at bedtime; Cyclobenzaprine (a medication to treat spasms) five mg at bedtime; Gabapentin (a medication to treat diabetic neuropathy) 600 mg in the morning and in the afternoon and two tablets at bedtime; Lantus SoloStar pen-injector (a medication to treat diabetes) 20 units at bedtime; Lasix (a medication used for edema) once daily; Levothyroxine (a medication to treat hypothyroidism) 150 micrograms (mcg) in the morning; Metoprolol (a medication to treat hypertension) 25 mg twice daily; Midodrine (a medication for hypotension) five mg daily; Novolog flex pen (a medication to treat diabetes) 23 units with meals; Pantoprazole (a medication to treat stomach acid) 20 mg in the morning; Sertraline (a medication to treat depression) 100 mg at bedtime; Trulicity Pen-injector (a mediation to treat diabetes) one application every Tuesday; and Xanax (a medication to treat anxiety) 0.25 mg twice daily. Review of the November 2021 Medication Administration Record (MAR) revealed no evidence that the following medications were administered: Aripiprazole two mg at bedtime on 11/4/2021, 11/5/2021, 11/6/2021, 11/7/2021, 11/8/2021, 11/9/2021, and 11/10/2021; Atorvastatin Calcium 80 mg at bedtime on 11/4/2021; Cyclobenzaprine HCl five mg at bedtime on 11/4/2021, 11/5/2021, 11/6/2021, 11/7/2021, 11/8/2021, 11/9/2021, 11/10/2021, 11/12/2021, 11/13/2021 and 11/14/2021; Ezetimibe tablet 10 mg at bedtime on 11/4/2021 and 11/9/2021; Gabapentin tablet 600 mg two tablets at bedtime on 11/4/2021; Lantus SoloStar Solution Pen-injector (Insulin Glargine) inject 20 units at bedtime on 11/4/2021, 11/6/2021, 11/7/2021 and 11/10/2021; Pantoprazole Sodium 20 mg in morning on 11/4/2021 and 11/8/2021; Senna tablet 8.6 mg two tablets at bedtime on 11/4/2021; Sertraline 100 mg at bedtime on 11/4/2021, 11/7/2021 and 11/9/2021; Apixaban tablet five mg twice daily on 11/4/2021 and 11/6/2021; Ibuprofen 800 mg twice daily on 11/4/2021; Metoprolol Tartrate 25 mg twice daily on 11/4/2021 and 11/11/2021; Xanax 0.5 mg twice daily on 11/4/2021; Midodrine HCl Tablet five mg three times daily on 11/4/2021; Novolog FlexPen Solution 23 units with meals on 11/4/2021 and 11/10/2021. Review of the care plan, revised 11/9/2021, revealed that R#127 has heart disease, diabetes, depression, anxiety, anticoagulant therapy, and osteoarthritis. Interventions to care include administer medications as ordered. Interview on 12/2/2021 at 10:59 a.m. with Licensed Practical Nurse (LPN) DD, stated the pharmacy delivered medications to the facility every day but Sundays. She stated the facility has an Omni cell with backup medications the nurses could pull from if needed. During further interview, she stated the nurses can call in refill requests or send a fax to the pharmacy, when refills are needed. Interview on 12/2/2021 at 1:10 p.m. with Director of Nursing (DON) stated all medications should have been administered to R#127 as ordered. She confirmed the facility has an Omni cell that nurses could have pulled the missing medications from, and confirmed the pharmacy makes deliveries daily except for Sundays. During further interview, the DON stated the nurse who failed to administer the medications and documented not on cart under the medication administration notes is an agency nurse. She stated the agency nurse should have contacted the pharmacy for the medications or the Physician if the medications were not available from the pharmacy. Additionally, she revealed the facility has a local backup pharmacy that could have been utilized. Cross Refer to F 755
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and review of facility policy, the facility failed to ensure that medications were obtained ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and review of facility policy, the facility failed to ensure that medications were obtained from pharmacy and administered as ordered, without interruptions, for one resident (R) #127 of 33 sampled residents reviewed. Findings include: Review of the facility policy titled Providing Pharmacy Products and Services revised 1/1/2013 revealed the policy sets forth procedures relating to the Provision of Pharmacy Products and Services in accordance with the Pharmacy Services Agreement. Procedure 1. Pharmacy will provide facility with the Facility-Specific Information Sheet, which details how facility staff can contact pharmacy twenty-four (24) hours a day, seven (7) day (sic) a week. Review of the document titled Pharmacy Information dated July 2020 revealed, Pharmacy Order Timelines for new orders Monday - Friday ordered by 10:00 a.m. delivered within 6 hours of 2:00 p.m., ordered by 7:00 p.m. delivered within 6 hours of 11:00 p.m. Saturday ordered by 2:00 p.m. delivered within 6 hours of 6:00 p.m. Sunday ordered by 11:00 a.m., must call the pharmacy, delivered within 6 hours of 3:30 p.m. For refills, Monday - Friday order by 12:00 p.m. delivered within 6 hours of 11:00 p.m. Saturday ordered by 12: 00 pm delivered within 6 hours of 6:00 p.m. Be sure to reorder 3-5 days before you run out. If you reorder after the cutoff time, your medication will be delivered the following day. If medication is needed prior to your next scheduled tote delivery and is not in your starter/emergency/back-up supply, please follow your regular process to submit the order, then call to request the medications STAT. Review of the clinical record for R#127 revealed she was admitted to the facility on [DATE] with diagnoses including but not limited to chronic respiratory failure with hypoxia, heart failure, myocardial infarction, atrial fibrillation (A-fib), hepatitis B, osteoarthritis, benign neoplasm of trachea, obstructive sleep apnea (OSA), diabetes, morbid obesity, anxiety disorder, major depressive disorder, stage 3 chronic kidney disease, hyperlipidemia, hypothyroidism, and hypertension (HTN). The resident's Annual Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMs) of 15 out of 15, indicating the resident had intact cognition. Review of the Order Summary Report for R#127 revealed the following active medication orders as of November 19, 2021: Apixaban (a medication to treat Atrial Fibrillation) five milligrams (mg) twice daily; Aripiprazole (a medication to treat depression) two mg at bedtime; Atorvastatin (a medication to treat hyperlipidemia) 80 mg at bedtime; Ezetimibe (a medication to treat heart failure) 10 mg at bedtime; Cyclobenzaprine (a medication to treat spasms) five mg at bedtime; Gabapentin (a medication to treat diabetic neuropathy) 600 mg in the morning and in the afternoon and two tablets at bedtime; Lantus SoloStar pen-injector (a medication to treat diabetes) 20 units at bedtime; Lasix (a medication used for edema) once daily; Levothyroxine (a medication to treat hypothyroidism) 150 micrograms (mcg) in the morning; Metoprolol (a medication to treat hypertension) 25 mg twice daily; Midodrine (a medication for hypotension) five mg daily; Novolog flex pen (a medication to treat diabetes) 23 units with meals; Pantoprazole (a medication to treat stomach acid) 20 mg in the morning; Sertraline (a medication to treat depression) 100 mg at bedtime; Trulicity Pen-injector (a mediation to treat diabetes) one application every Tuesday; and Xanax (a medication to treat anxiety) 0.25 mg twice daily. Review of the November 2021 Medication Administration Record (MAR) revealed no evidence that the following medications were administered: Aripiprazole two mg at bedtime on 11/4/2021, 11/5/2021, 11/6/2021, 11/7/2021, 11/8/2021, 11/9/2021, and 11/10/2021; Atorvastatin Calcium 80 mg at bedtime on 11/4/2021; Cyclobenzaprine HCl five mg at bedtime on 11/4/2021, 11/5/2021, 11/6/2021, 11/7/2021, 11/8/2021, 11/9/2021, 11/10/2021, 11/12/2021, 11/13/2021 and 11/14/2021; Ezetimibe tablet 10 mg at bedtime on 11/4/2021 and 11/9/2021; Gabapentin tablet 600 mg two tablets at bedtime on 11/4/2021; Lantus SoloStar Solution Pen-injector (Insulin Glargine) inject 20 units at bedtime on 11/4/2021, 11/6/2021, 11/7/2021 and 11/10/2021; Pantoprazole Sodium 20 mg in morning on 11/4/2021 and 11/8/2021; Senna tablet 8.6 mg two tablets at bedtime on 11/4/2021; Sertraline 100 mg at bedtime on 11/4/2021, 11/7/2021 and 11/9/2021; Apixaban tablet five mg twice daily on 11/4/2021 and 11/6/2021; Ibuprofen 800 mg twice daily on 11/4/2021; Metoprolol Tartrate 25 mg twice daily on 11/4/2021 and 11/11/2021; Xanax 0.5 mg twice daily on 11/4/2021; Midodrine HCl Tablet five mg three times daily on 11/4/2021; Novolog FlexPen Solution 23 units with meals on 11/4/2021 and 11/10/2021. Review of the facility provided document titled Omni_stid revealed medications available from the facility's Omni Cell medication system including Cyclobenzaprine, Gabapentin, Sertraline, Apixaban, Ibuprofen, Xanax, and Metoprolol Tartrate were all available to administer from the omni cell. There is no evidence of documentation why these medications were not retrieved from the Omni Cell system and administered, as prescribed. Further, there is no evidence that staff utilized the medications available from the Omni Cell or that the Physician was notified that medications were not available from the pharmacy. Interview on 12/2/2021 at 10:59 a.m. with Licensed Practical Nurse (LPN) DD, stated the pharmacy delivered medications to the facility every day but Sundays. She stated the facility has an Omni cell with backup medications the nurses could pull from if needed. During further interview, she stated the nurses can call in refill requests or send a fax to the pharmacy, when refills are needed. Interview on 12/2/2021 at 1:10 p.m. with Director of Nursing (DON) stated all medications should have been administered to R#127 as ordered. She confirmed the facility has an Omni cell that nurses could have pulled the missing medications from, and confirmed the pharmacy makes deliveries daily except for Sundays. During further interview, the DON stated the nurse who failed to administer the medications and documented not on cart under the medication administration notes is an agency nurse. She stated the agency nurse should have contacted the pharmacy for the medications or the Physician if the medications were not available from the pharmacy. Additionally, she revealed the facility has a local backup pharmacy that could have been utilized. A review of R#127's Progress Notes for November 2021 revealed no documentation the nurse notified the Physician of unavailable medications.
Nov 2018 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, review of the policy titled Comprehensive Care Plan, resident and staff interviews, the fa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, review of the policy titled Comprehensive Care Plan, resident and staff interviews, the facility failed to follow the plan of care for activities for two of 62 sampled residents (R) (#87 and #100). Findings include: Review of the facility policy titled Comprehensive Care Plan with a revised date of November 2017 documented: The facility will develop a comprehensive person centered care plan that identifies each resident's medical, nursing, mental, and psychosocial needs within 7 days after completion of the comprehensive assessment. The care plan is developed with the resident or the resident's representative and reflects the resident's goals, wishes and preferences. The plan includes measurable objectives and timetables agreed by the resident to meet such objectives. 1. Record review for R#87 revealed a Significant Change Minimum Data Set (MDS) assessment dated [DATE] which staff assessed the resident preferred listening to music, doing things with groups of people, participating in favorite activity and participating in religious activities or services. Review of the Care Plans for R#87 identified the following: The resident has limited mobility related to disease process with a revision date of 9/20/18. Interventions included, but not limited to; provide supportive care, assistance with mobility as needed and invite the resident to activity programs that encourage physical activity, physical mobility, such as exercise group and walking activities to promote mobility. The resident is dependent on staff for meeting emotional, intellectual, physical and social needs dated 7/18/18. Interventions included but not limited to; Ensure that the activities the resident is attending are: Compatible with physical and mental capabilities; Compatible with known interests and preferences; Adapted as needed (such as large print, holders if resident lacks hand strength, task segmentation), Compatible with individual needs and abilities; and age appropriate. The resident prefers to watch TV when the resident chooses not to participate in organized activities. The resident has little or no involvement in activity r/t to end stage disease dated 9/6/18. Interventions included but not limited to; Establish and record the resident's prior level of activity involvement and interests by talking with the resident, caregivers, and family on admission and as necessary. Modify daily schedule, treatment plan PRN to accommodate activity participation as requested by the resident. Observe/document for impact of medical problems on activity level. Remind the resident that he/she may leave activities at any time, and is not required to stay for entire activity. Observations on 10/29/18 at 4:10 p.m., 10/31/18 at 10:52 a.m., 10/31/18 at 1:35 p.m. and 11/1/18 at 11:08 a.m. revealed the resident alone in her room, in bed. The curtains were closed, the room was dim, there was no TV, music or obvious activity. Review of the Sensory Stimulation Participation Record revealed R#87 had not attended any large or small group activities. R#87 was provided One-to-One (1:1) activities nine times in three months on 8/3/18, 8/15/18, 9/7/18, 9/19/18, 9/21/18, 10/5/18, 10/22/18, 10/25/18 and 10/29/18 that consisted of hand and foot massages, except for music stimulation activity on 9/7/18. Interview on 10/31/18 at 1:52 p.m. with Certified Nursing Assistant (CNA) AA revealed she does not typically see the Activities staff in the room with the resident providing One-to-One activity and that the resident rarely leaves her room. Interview on 11/1/18 at 9:00 a.m. with the Activity Director (AD), revealed R#78 R#87 is rarely out of bed and they can't take her to group or social activities. She stated the resident receives 1:1 activities but was not sure what type or how often stating she would have to check with the Activity Assistants. Interview on 11/1/18 at 9:35 a.m. with the Activities Assistants BB and CC revealed R#87 did not attend groups activities because the CNAs do not get her out of bed. CC stated the resident receives 1:1 activity and stated it had only been conducted three to four times a month. 2. Record an Annual MDS assessment for R#100 dated 12/9/17 revealed it was very important to her to listen to music she likes, to do things with groups of people and do her favorite activities. Review of the Care Plans for R#100 identified the following: The resident is dependent on staff for meeting emotional, intellectual, physical, and social needs related to medical condition with a revised date of 9/6/18. Interventions included, but not limited to; Invite resident and family to Special Social/Holiday Events, invite resident to scheduled activities, provide program of activities that is of interest and empowers the resident by encouraging/allowing choice, self-expression and responsibility, the resident needs assistance/escort to activity functions and the resident's preferred activities are: Social events, trivia/cognitive activities. During an interview on 10/29/18 at 3:21 p.m. with R#100 in her room in bed, she stated she likes to attend group activities and enjoys games such as basketball, music events and church services. The resident stated the staff do not read the activity schedule for the day to her and rarely get her out of bed for activities of her choice. R#100 stated she would love to attend more group activities. Further interview on 10/31/18 at 10:45 a.m. with the R#100 revealed there is an activity calendar on her wall but she has cataracts and cannot read it. R#100 stated the staff do not read the daily activities to her so that she may choose if she would like to attend an activity that day or stay in her room. Review of the Sensory Stimulation Participation Response Record for R#100 revealed the resident attended three group/social activities in three months on 10/19/18, 10/25/18 and 10/31/18. The resident received 1:1 activities 13 times in three months on 8/7/18, 8/14/18, 8/20/18, 8/22/18, 9/3/18, 9/6/18, 9/7/18, 9/19/18, 10/2/18, 10/5/18, 10/15/18, 10/24/18 and 10/29/18. Interview on 11/1/18 at 10:18 a.m. with Activity Assistants BB and CC revealed they work on the second floor. Both BB and CC confirmed there has been a problem with CNAs getting residents that require extensive to total assistance out of bed so they can attend activities. BB stated R#100 likes exercise and although she is limited due to one paralyzed hand, she likes to try and she likes to have her nails done. They both BB and CC confirmed R#100 likes to be up in groups but the failure is that she is not up. BB stated she goes to the resident's room about two times a week and mention an activity they are doing and the resident will tell her if she wants to or not. BB further stated R#100 only likes to be up for about two hours and sometimes the staff just don't want to bother if she can't stay up long. BB stated they just try to visit the residents and do as much for them as they can. CC stated they try to do 1:1 twice a week but it's hard because they have so many residents and it's hard to have the group activities and go to every room. (Refer F679)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, review of policies titled Activities Program, One-to-One Activities and Group Activities a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, review of policies titled Activities Program, One-to-One Activities and Group Activities and staff interviews, the facility failed to ensure an ongoing program of activities for two residents (R) (#87 and #100) that required extensive to total staff assistance with Activities of Daily Living (ADL). The sample was 62 residents. Findings include: Review of the facility's policy titled Activities Program with a revised date of February 2017 documented: The facility provides an activities program designed to meet the interests, preferences, and physical, mental and psychosocial well-being off each resident as indicated on the comprehensive assessment and care plan. Individual (one-to-one) and group activities, plus on and off site activities are included in the activities program. Activity Program- The activity program is designed to encourage restoration to self-care and maintenance of normal activity, which is geared to the individual resident's needs. When developing the resident's activity and social plans, the resident will be given an opportunity to choose when, where, and how he or she will participate in activities and social events. Documentation- Individual Activity Participation Record and One-to-One Activity Participation Record. Review of the facility's policy titled One-to-One Activities with a release date of June 2007 documented: One-to-One visits do not have to occur in the resident's rooms. These visits can occur in the lounge area, in the hallway, outdoors, in an office area etc. Ensure that the frequency and types of activity services provided are reflected in the resident's care plan. Use the comprehensive assessment, the interests and the physical, mental and psychosocial needs of the resident as the basis for formatting One-to-One activities. Review of the facility's policy titled Group Activities with a release date of June 2007 documented: Group activities are encouraged to assist residents in overcoming feelings of loneliness, isolation and self-pity, which often accompany long-term care and illness. 1. R#87 was admitted to the facility with diagnoses that include, but not limited to Dementia without behaviors, Major depressive Disorder, Anxiety Disorder and Alzheimer's Disease. Review of the Significant Change Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) was not conducted, the resident was rarely or never understood. The resident was not assessed with the behavior of rejection of care. The staff assessment of daily activities and preferences assessed that R#87 preferred listening to music, doing things with groups of people, participating in favorite activity and participating in religious activities or services. The resident required total assistance with all ADLS. The Care Area Assessment revealed the facility made the decision to care plan psychosocial well-being and activities. Observation on 10/29/18 at 4:10 p.m. revealed R#87 in her bed wearing a hospital gown. The room was dim and there was no obvious activity in place. The resident smiled when spoken to but did not communicate. Observation on 10/31/18 at 10:52 a.m. revealed R#87 in her bed on her left side asleep. The lights were out, the curtains were drawn, the room was dark and there was no obvious activity in place. and the resident was in a hospital gown. The resident awakened and attempted to communicate by smiling and making mumbled noises. Observation on 10/31/18 at 1:35 p.m. revealed R#87 in her bed on her left side. The resident was wearing a red shirt and covered with a sheet and blanket. The curtains were closed and an overbed light was on but the room remained dim with the curtain closed. There was no obvious activity in place and the room was quiet. The resident opened her eyes and smiled. Interview on 10/31/18 at 1:52 p.m. with Certified Nursing Assistant (CNA) AA revealed she is familiar with the R#87 and cares for her a lot. She stated she opened the curtains and turned the TV on this morning and was not sure why the curtains were closed and the TV was off. She stated she thought the TV may turn itself off after a certain length of time and that the room gets bright with the curtain open and perhaps the roommate's family closed the curtains. CNA AA further stated she does not typically see anyone from activities come to the resident's room or provide one-to-one activity and R#87 typically attends group or out of room activities two or three times a month. CNA AA stated when she is assigned to the resident, she gets her out of bed. She stated the residents are taken to the dining room and the activities staff will come and take them to the back day room or do activities in the dining room. She stated she could not get the R#87 up today because she did not have any clothing, only a red t-shirt and that her clothing had not yet returned from laundry. CNA AA stated I'm not going to lie, they don't take her out of her room. CNA AA stated R#87 can only passively participate and it's good for her to get out of her room. During an interview on 11/1/18 at 9:00 a.m. with the Activity Director (AD), she stated R#87 is on hospice services and based on her level of cognition, she is on the Sensory Stimulation Program which includes small group activities, music activities, light exercises and one-to-one (1:1) activity. The AD stated R#87 is rarely out of bed and they can't take her to group or social activities. She stated she is unsure of exactly what one-to-one activity is provided the resident, she would have to check with the two activity assistants. Interview on 11/1/18 at 9:35 a.m. with the Activities Assistants BB and CC revealed R#87 has had a recent decline and they provide 1:1 activities with the resident. Both Activity Assistants stated the resident did not attend groups activities because the CNAs do not get her out of bed. Activity Assistant CC provided copies of the activity records for R#87 and confirmed that one-to-one activity had only been provided three- four times a month in the last three months and had not attended any group or small group activities. Review of the Sensory Stimulation Participation Record for R#87 revealed the following: In August 2018, R#87 had 1:1 activity on 8/3/18 documenting Resident hand massage, she was resistant to touch on 8/15/18 documenting Massages on legs and feet and on 8/7/18 documenting Resident in hospital. In September 2018 R#87 had 1:1 activity on 9/7/18 documenting Resident smiles while getting hand massages, music stimulation on 9/19/18 documenting Hand Massages and on 9/21/18 documenting Hand Massages. In October 2018 R#87 had 1:1 on 10/5/18 documenting Resident had hands stimulated for activities on 10/22/18 documenting R.O.M. resident became agitated on 10/25/18 documented Hand exercises and on 10/29/18 documented hand & feet massages. Observation on 11/1/18 at 11:08 a.m. revealed R#87 awake in her bed. The windows curtains were closed, the over bed light was on but the room was very dark/dim with no obvious activity such as TV or music. The resident reached for surveyor's hand and kissed hand. The resident kept holding surveyor's hand to her cheek and began to cry. Observation on 11/1/18 at 1:20 p.m. revealed R#87 dressed and sitting in a wheel chair near the nurses' station. The resident was awake and alert. The resident saw surveyor and spoke asking how are you? and called out the surveyor's name. R#87 had not spoken during observations in her room. When asked if she was glad to be up, the resident shook her head yes and stated yes. The resident also began laughing with surveyor and her demeanor was completely opposite of previous observations. 2. R#100 was admitted to the facility with diagnoses of, but not limited to; Cerebral Vascular Disease, Hemiplegia and Hemiparesis, Left Hand Contracture and Bipolar Disorder. Review of the Annual MDS dated [DATE] revealed a BIMS summary score of six, indicating severe cognitive impairment. The resident was not assessed with behaviors or rejection of care. Interview with R#100 revealed it was very important to her to listen to music she likes, to do things with groups of people and do her favorite activities. The resident required extensive to total staff assistance with ADLS. The CAA triggered ADL Function with the decision to be care planned. Review of the Quarterly MDS assessment dated [DATE] documented a BIMS summary score of 11, indicating moderate cognitive impairment. The resident required extensive to total staff assistance for ADLS. During an interview on 10/29/18 at 3:21 p.m. with R#100, she stated she likes to attend group activities and stated if someone would come and get me. She stated there is one staff member that comes and asks her if she wants to attend, but nobody else. R#100 stated she would love to attend more often and enjoys the games such as basketball, music events and church services. Interview on 10/31/18 at 10:45 a.m. with R#100 revealed staff from activities came to her room and said she was going to get her a wheel chair. She stated she was not sure if she was just getting up or maybe she was going to take her to activity. R#100 further stated she cannot read the activity calendar on the wall because she has cataracts and can barely see. She stated no one comes to her to read the daily activities to her. Observed an activity calendar hanging on the wall parallel to the resident's bed. Observation on 10/31/18 at 1:25 p.m. revealed R#100 in the dining room waiting for lunch. The resident was dressed and in geriatric chair. Interview with r#100 at the time of the observation revealed she had been up for about 30 minutes and had not attended a group activity. At 1:26 p.m. an overhead announcement was made that a Halloween and pumpkin carnival and contest would be held on the 2nd floor dayroom at 2:30 p.m. followed by refreshments. R#100 resides on the 2nd floor. Further interview with R#100 revealed she did not hear the announcement for the Halloween party but she would like to stay up and attend the event. Observation on 10/31/18 at 2:40 p.m. revealed R#100 being pushed in a geriatric chair to the Halloween party. Further observation at 3:08 p.m. revealed the R#100 attending the Halloween party and was playing a bean bag toss game. The resident was active, smiling and laughing. Interview on 11/1/18 at 9:00 a.m. with the Activity Director (AD) revealed R#100 enjoys games, religious groups, gospel and music activities. She stated they have these activities almost every day. She stated the resident attends group activity about once a week. When asked if the activities the resident enjoys are available throughout the week, why was the R#100 only attending once a week, she stated they can't take her to activity if she is not out of bed. She stated they know the resident's likes and what she likes to attend and they do go to her room about an hour before an activity she likes and ask if she wants to attend. She stated that gives the CNAs plenty of time for her to get out of bed. When asked do the activities staff communicate that to the CNA, she stated she was unsure and that they probably need to be more proactive in communicating that. The AD stated that she has identified a problem with CNAs not getting up residents that require extensive to total assistance but stated she had not reported that in morning meetings. She stated they have only discussed a specific individual that would benefit from getting out of the room more often. The AD stated she is a member of the QA Committee but rarely gets to attend the QA Meetings because it is held at the same time as Resident Council Meetings and she attends that. The AD further stated they provide 1:1 with R#100. The resident likes to sing with the staff, listen to music, get hand massages etc. Interview on 11/1/18 at 10:18 a.m. with Activity Assistants BB and CC revealed they work on the second floor. Both BB and CC confirmed there has been a problem with CNAs getting residents that require extensive to total assistance out of bed so they can attend activities. CC stated she has been in activities for six months and she feels the residents would benefit better form out of the room and group activities because they can see different faces, hear music and sounds and not just seeing walls in a room or a TV on that they do not even watch. BB stated she has been an Activity Assistant for two years and they can work with resident much better when they are up in a chair. BB stated they tried to speak with the CNAs but they would always say they were busy and couldn't get them up right now, then it would turn into all day. BB stated we have basically given up. Both BB and CC stated they have reported to the Activity Director that the CNAs were not being compliant with getting the residents out of bed. BB further stated the process is that the CNAs will get the residents up and put them in the dining room, and they go get them from the dining to go to activity. If the resident is not up for activity, they don't go to group activity but they will see them 1:1. BB stated she knows R#100 loves gospel and loves socials, such as parties held two or three times a month. Stated R#100 likes exercise and although she is limited due to one paralyzed hand, she likes to try. They do this with her in her room and she likes to have her nails done. They both BB and CC confirmed R#100 likes to be up in groups but the failure is that she is not up. They both stated that they do not communicate to the CNAs when the she wants to get up and attend activity. BB stated she goes to the resident's room about two times a week and mention an activity they are doing and the resident will tell her if she wants to or not. She stated the resident often says yes and sometimes no, if it's right after breakfast but stated she does not return later to ask again. BB further stated R#100 only likes to be up for about two hours and sometimes the staff just don't want to bother if she can't stay up long. BB stated they just try to visit the residents and do as much for them as they can. CC stated the same way the residents depend on the CNAs, they depend on the CNAs to get residents up for activities. CC stated R#100 has rarely attended group activities but she did yesterday for the Halloween party. BB and CC stated that R#100 was so happy yesterday, she was smiling, singing, eating food and she can't throw very good but she tries! BB stated the resident enjoyed it and should be able to enjoy it regularly. CC stated they try to do 1:1 twice a week but it's hard because they have so many residents and it's hard to have the group activities and go to every room. CC stated if the residents were up and could attend some group activities, even for passive participation, it would be much easier. She stated about half of the residents on the floor are on 1:1 program. CC stated a 1:1 activity is about 15 minutes and the rest of the time, the residents are just in their rooms. CC provided the activities record for R#100 and confirmed R#100 was only seen for 1:1 activity three to four times a month in the last three months and only attended three group actvities. CC stated that if the residents were in group activities, it would be good for social stimulation and they could also do sensory stimulation with them while in the group activity. Review of the Sensory Stimulation Participation Response Record for R#100 revealed the following: In August 2018, the resident had 1:1 activity on 8/7/18 documenting Resident had nail care on 8/14/18 documenting Exercise/hand massage on 8/20/18 that did not document the type of activity, on 8/22/18 documenting Resident responded to exercise. In September 2018, the resident had 1:1 activity on 9/3/18 documenting Resident did exercises/and massages on 9/6/18 documenting hand massage on 9/7/18 documenting hand exercises and massages and on 9/19/18 documenting music stimulation. In October 2018, the resident had 1:1 activity on 10/2/18 documenting exercises on 10/5/18 documenting music stimulation and massages on 10/15/18 documenting exercise and music stimulation on 10/24/18 documenting exercises and massages on 10/29/18 documenting gospel music stimulation and the resident attended group activities on 10/19/18 documenting exercise and dominos on 10/25/18 documenting birthday party and on 10/31/18 documenting Halloween party. Interview on 11/1/18 at 11:58 p.m. with the Administrator revealed it had not been brought to her attention that the resident's requiring extensive to total staff assistance were missing social/group activities due to CNAs not getting the resident's out of bed. She confirmed that the Activities Director (AD) was on the QA Committee and was not in attendance of the QA meetings due to attending the Resident Council Meetings scheduled at the same time. The Administrator stated that she would correct that and change the schedule of the QA Meetings and Resident Council Meetings so that the AD could attend the meetings regularly.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 10/31/18 at 11:00 a.m. during the observation of R#48, housekeeping staff DD walk into the resident's room and picked up the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 10/31/18 at 11:00 a.m. during the observation of R#48, housekeeping staff DD walk into the resident's room and picked up the trash can without gloves or a gown. Staff DD brought the trash can out of the room and emptied it. He then changed the bag in the waste basket and returned the waste basket to the room. He did not wash his hands. It was observed outside of R#48's room a red isolation cart to the left of the door. The isolation cart included red bags, yellow bags, yellow gowns and a box of gloves. There was also a sign posted on the door of R#48's room which noted, Visitors: Please see the nurse before entering. On 10/31/18 at 11:04 a.m. an interview was conducted with Nurse EE a Licensed Practical Nurse (LPN) who was standing outside R#48's room on the medication cart when Staff DD entered. She confirmed that R#48 was on contact isolation for Extended Spectrum Beta Lactamase (ESBL) resistance in her urine. LPN EE was asked what should staff do when entering R#48's room. She stated staff should place on a gown and on gloves. Nurse EE was asked should housekeeping staff DD have placed on a gown and glove when he entered R#48's room. She confirmed that housekeeping staff DD should have placed on a gown and gloves before entering R#48's room. On 10/31/18 at 11:07 a.m. an interview was conducted with housekeeping staff DD regarding his knowledge of what he should do before entering the room of R#48's. He stated, Are you talking about putting on a gown and gloves? Staff DD stated, he was told when he sees a cart like that, (while he pointed to the isolation cart outside resident room), I should put on a gown and gloves but, I forgot. It is all on me. It is my fault because they told me. My manager and a CNA told me. I am not usually in this position. I am the floor technician but when we are short we help clean rooms. I was also told to wash my hands. On 11/1/18 at 11:17 a.m. an interview with the Interim Director of Nursing (DON) and the Interim Assistant Director of Nursing (ADON) who is also in the role of the Infection Control Nurse. The DON stated in relation to contact isolation, our process is to make sure that the room is set up to accommodate whatever the type of precautions the resident is on. For a resident on ESBL, the isolation cart in the hallway would be stocked with gloves, gowns, masks, face shields, googles as well as red and yellow bags. Inside the rooms there are red receptacles that are labeled for linen and trash. We have provided education to the staff to include nursing and all other departments. Our in-services included education on standard precautions, contact precautions, appropriate Personal Protective Equipment (PPE), proper donning on and off of PPE. Housekeeping staff is contracted and are educated by their company but we educate them as well. Infection prevention is also a part of general orientation. In regards to the process for entering the room of a resident on contact isolation for ESBL the DON stated, the staff should don proper PPE. Handwashing should be done before entering the room as well as the use of gloves. For housekeeping staff, they should be donning with a gown and gloves. My expectations would be that they would follow proper procedure. When we find that staff are not following procedure then we review the education with the person. We observe staff by doing spot checks to ensure that proper procedure is being followed. On 11/1/18 at 11:51 a.m. n interview was conducted with the Environmental Services Manager and the District Manager for Housekeeping Services. The District Manager for Housekeeping Services stated, we have a contract with the facility however, we in-service our staff on infection control. In-services are conducted monthly for housekeeping staff, floor techs and laundry staff. In regards to contact isolation, it is done in general orientation as well throughout the year as a refresher. The Environment Services Manager stated, we do Quality Care Insurance (QCI) daily and inspect all isolation rooms to assure my staff are using the proper PPE as well as that they are using the proper chemicals based on the type of infection when sanitizing. Staff are also educated on handwashing before entering and exiting the room. Our staff are educated about removing PPE before exiting the room. Staff are reeducated when we find that they have not followed proper protocol. It is our expectations that staff follow protocol. Per District Manager the Environmental Services Manager was brought to this facility a month ago to make changes. Since he has been here, things have gotten on the right track. Based on observations, staff interviews, record review and review of the facility's policy titled, Infection Prevention Manual for Long Term Care, the facility failed to ensure infection control practices were implemented related to proper labeling and storage of resident personal care equipment in addition, the facility failed to ensure a staff member followed contact isolation precautions and proper hand hygiene when entering and exiting the room of Resident (R) (#48). The facility census was 213 residents. Findings include: Observation on 10/29/18 at 4:27 p.m. of the bathroom in room [ROOM NUMBER], for which two residents share, revealed two wash basins in the same bag hanging on the wall. The bath basins were not labeled and there was brownish thin liquid in the bag. Observation on 10/30/18 at 12:18 p.m. of the bathroom in room [ROOM NUMBER], for which two residents share, revealed three bags hanging off the hand rails. The first bag had a bath basin and urinal in it that was unlabeled, the second bag had an unlabeled bed pan and a catheter bag with urine in it and urine in the bag, and the third bag had two bath basins stacked inside each other that were not labeled. Observation on 10/30/18 at 1:06 p.m. of the bathroom in room [ROOM NUMBER] revealed a urinal hat sitting on the back of the toilet tank lid that was not bagged and unlabeled and there was dried yellow drops with the appearance of urine on the toilet tank lid. Interview on 11/1/18 at 12:35 p.m. with the Interim Director of Nursing (DON) revealed that personal care equipment such as bed pans, wash basins and urinals hats should be labeled, cleaned, dried and stored in a bag in the bathroom off the floor. The DON reviewed the photos of the identified concerns in rooms 219, 212 and 249. She stated that was not the facility's standard and the staff have been trained about infection control and proper labeling and storage of personal care equipment. The DON further stated never should there be a catheter bag with urine stored in a bag in the bathroom. The DON stated the personal care equipment should be cleaned and dried before placing it in a bag. The DON stated they recently held in-services on infection prevention and discussed proper labeling and storage of personal care equipment. The DON stated they do not have a policy specific to labeling and storage of personal car equipment. Review of the Education Course Attendance Sign-in Sheet dated 9/26/18 - 9/28/18 with topic Infection Prevention revealed 76 staff signatures in attendance.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Georgia facilities.
Concerns
  • • Multiple safety concerns identified: 3 life-threatening violation(s), Special Focus Facility, 1 harm violation(s). Review inspection reports carefully.
  • • 46 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • Grade F (0/100). Below average facility with significant concerns.
  • • 62% turnover. Above average. Higher turnover means staff may not know residents' routines.
Bottom line: This facility is on CMS's Special Focus list for poor performance. Consider alternatives strongly.

About This Facility

What is Perimeter Rehabilitation Suites By Harborview's CMS Rating?

CMS assigns PERIMETER REHABILITATION SUITES BY HARBORVIEW an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Georgia, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Perimeter Rehabilitation Suites By Harborview Staffed?

CMS rates PERIMETER REHABILITATION SUITES BY HARBORVIEW's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 62%, which is 16 percentage points above the Georgia average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 63%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Perimeter Rehabilitation Suites By Harborview?

State health inspectors documented 46 deficiencies at PERIMETER REHABILITATION SUITES BY HARBORVIEW during 2018 to 2025. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, and 42 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Perimeter Rehabilitation Suites By Harborview?

PERIMETER REHABILITATION SUITES BY HARBORVIEW is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by HARBORVIEW HEALTH SYSTEMS, a chain that manages multiple nursing homes. With 240 certified beds and approximately 213 residents (about 89% occupancy), it is a large facility located in ATLANTA, Georgia.

How Does Perimeter Rehabilitation Suites By Harborview Compare to Other Georgia Nursing Homes?

Compared to the 100 nursing homes in Georgia, PERIMETER REHABILITATION SUITES BY HARBORVIEW's overall rating (1 stars) is below the state average of 2.6, staff turnover (62%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Perimeter Rehabilitation Suites By Harborview?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Perimeter Rehabilitation Suites By Harborview Safe?

Based on CMS inspection data, PERIMETER REHABILITATION SUITES BY HARBORVIEW has documented safety concerns. Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Georgia. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Perimeter Rehabilitation Suites By Harborview Stick Around?

Staff turnover at PERIMETER REHABILITATION SUITES BY HARBORVIEW is high. At 62%, the facility is 16 percentage points above the Georgia average of 46%. Registered Nurse turnover is particularly concerning at 63%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Perimeter Rehabilitation Suites By Harborview Ever Fined?

PERIMETER REHABILITATION SUITES BY HARBORVIEW has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Perimeter Rehabilitation Suites By Harborview on Any Federal Watch List?

PERIMETER REHABILITATION SUITES BY HARBORVIEW is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.