MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST

2000 WARM SPRINGS RD, COLUMBUS, GA 31904 (706) 324-2251
Non profit - Corporation 166 Beds MAGNOLIA MANOR SENIOR LIVING Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#204 of 353 in GA
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Magnolia Manor of Columbus Nursing Center - West has received a Trust Grade of F, indicating significant concerns about the facility's care and operations. It ranks #204 out of 353 nursing homes in Georgia, placing it in the bottom half of all facilities, and #6 out of 7 in Muscogee County, meaning there is only one better local option. The facility's trend is worsening, with the number of reported issues increasing from 2 in 2019 to 5 in 2024. Staffing is rated poorly at 1 out of 5 stars, with a turnover rate of 56%, which is around the state average but still concerning for consistent resident care. Additionally, the facility has incurred $34,431 in fines, which is higher than 83% of Georgia facilities, suggesting ongoing compliance problems. There are critical incidents noted by inspectors, such as a resident with severe cognitive impairment not having the necessary assessments recorded, which raises concerns about proper monitoring and care. Another finding highlighted that a resident's cognitive status was not adequately documented, potentially affecting their care plan. While the facility does have excellent quality measures, the overall picture indicates serious weaknesses that families should consider carefully.

Trust Score
F
0/100
In Georgia
#204/353
Bottom 43%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
2 → 5 violations
Staff Stability
⚠ Watch
56% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$34,431 in fines. Lower than most Georgia facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 24 minutes of Registered Nurse (RN) attention daily — below average for Georgia. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
○ Average
7 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★☆☆☆
2.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★★
5.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2019: 2 issues
2024: 5 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Georgia average (2.6)

Below average - review inspection findings carefully

Staff Turnover: 56%

Near Georgia avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $34,431

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: MAGNOLIA MANOR SENIOR LIVING

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (56%)

8 points above Georgia average of 48%

The Ugly 7 deficiencies on record

4 life-threatening
Sept 2024 5 deficiencies 4 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of R24's Face Sheet, located in the resident's EMR under the Face Sheet tab revealed the resident was admitted to the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of R24's Face Sheet, located in the resident's EMR under the Face Sheet tab revealed the resident was admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease unspecified and dementia in other diseases classified elsewhere without behavioral disturbance. Review of R24's quarterly MDS with an (ARD) of 07/09/24 revealed the facility assessed the resident to have a BIMS score of two out of 15 which indicated the resident was severely cognitively impaired. 3. Review of R97's Face Sheet, located in the resident's EMR under the Face Sheet tab revealed the resident was admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease unspecified, with other behavioral disturbance, and unspecified psychosis not due to a substance or known physiological condition. Review of R97's quarterly MDS with an (ARD) of 02/15/24 revealed the facility assessed the resident's BIMS score was blank, there was no score to assess resident's cognitive status. Record review of R97's Progress Note dated 01/25/24 located in the EMR under the Progress Note tab revealed resident was noted at 4:05 PM by CNA's doing rounds to be in R24's room with the door closed. R24 was lying in her bed on a towel with her pants half-way down and R97 was coming out of R24's bathroom with his shirt up and his pants half-way down. Review of a Witness Statement provided by the facility dated 01/25/24 written by Certified Nurse Aide (CNA) 8 revealed CNA8 went into R24's room to change R24's brief. CNA8 opened R24's bathroom and R97 was in the bathroom barefoot and pulling up his shirt. CNA8's witness statement also stated R24 was sitting on her bed, the covers were pulled back and a towel was spread out on the bed. Review of a Witness Statement dated 01/25/24 written by CNA7 revealed CNA7 entered R24's room, she saw R24's pants down and R97 was in R24's bathroom with his shoes off and his and his shirt up. The statement also revealed there was a large towel laid across R24's bed. Review of a Witness Statement provided by the facility dated 01/25/24 written by Licensed Practical Nurse (LPN) 13 revealed on 01/25/24 approximately 6:00 PM CNA's reported to her that R24's bedroom door was closed and when they entered they witnessed, R24 laying on her bed on a towel with her pants halfway down. The statement also revealed R97 was coming out of R24's bathroom with his shoes off, shirt up and his pants half-way down. The residents could not explain what happened. During an interview on 09/03/24 at 11:15 AM the Administrator stated he was aware of the potential abuse incident between R24 and R97. However, he felt the incident did not need to be investigated or reported to the state, because staff did not witness R24 and R97 doing anything. During an interview on 09/03/24 at 4:04 PM with the DON who read the three witness statements and confirmed the incident between R24 and R97 was potential abuse. She said she did not know if it was an allegation of sexual abuse, because staff did not see R24 and R97 doing anything. During an interview on 09/04/24 at 4:57 PM, CNA7 stated she remembered R97 was in R24's bathroom with his shoes off and his shirt up, while R24's pants were down with a large towel laid on R24's bed. Based on review of facility policy, record review, and interview, the facility failed to ensure three Residents (R) R24, R61 and R97 out of five residents reviewed for abuse/neglect were protected from potential sexual abuse. The facility failed to ensure R61 was protected from potential sexual abuse by a staff member/staff members after she made an allegation of potential sexual assault and failed to ensure R24 and R97 were protected from potential sexual abuse after the two residents, who were not interviewable, were observed together in R24's room with their pants down. The facility's systemic failure to ensure the prevention of abuse created the potential for residents to be, or to continue to be, sexually abused by staff or other residents leading to serious physical and/or psychological harm for each resident. Immediate Jeopardy related to this failure was identified on 09/04/24 at 4:51 PM and was determined to exist since 01/25/24, when the facility failed to ensure R24 and R97 were protected from further potential abuse after an incident of potential resident to resident sexual abuse was observed between the two residents. On 09/04/24 at 4:51 PM, the facility's Administrator was notified of the Immediate Jeopardy at F600, Abuse. The facility Administrator was notified that the Immediate Jeopardy was removed on 09/06/24 at 4:00 PM. The noncompliance remained at a scope and severity level of D (isolated with the with the potential for more than minimal harm) following the removal of the immediate jeopardy. Findings include: Review of the facility's undated Abuse Prohibition, Reporting and Investigation Policy read, in pertinent part, Definitions: 1. Abuse: Means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish; and It includes verbal abuse, sexual abuse, physical abuse and mental abuse including abuse facilitated or enabled through the use of technology; and Willful means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm; and It is the intent of Magnolia Manor facilities to actively preserve each resident's right to be free from mistreatment, neglect, abuse or misappropriation of resident property. We believe each resident has the right to be free from verbal, sexual, physical, and mental abuse, corporal punishment, and involuntary seclusion. 1. Review of R61's admission Record, dated 09/06/24 and found in the Electronic Medical Record (EMR) under the Admissions Tab, indicated the resident was admitted to the facility on [DATE]. The document indicated the resident's diagnoses included type 2 diabetes, depression, and anxiety. Review of R61's annual Minimum Data Set (MDS) Assessment, with an Assessment Reference Date (ARD) of 06/07/24 and found in the EMR under the MDS tab, indicated a Brief Interview for Mental Status (BIMS) assessment was not able to be completed for the resident due to her refusal to participate in the interview. The assessment indicated the resident had both short and long-term memory deficits. The MDS indicated R61 did not display any behaviors during the assessment reference period. Review of R61's comprehensive Care Plan most recently dated 08/16/24 and found in the EMR under the Care Plan tab, indicated the resident exhibited behaviors including refusal of care and sometimes had delusions and/or hallucinations. The Care Plan also indicated the resident exhibited signs and symptoms of depression, including little interest or pleasure in doing things, feeling down, depressed, or hopeless, poor appetite and being short tempered at times. Review of the Complaint Form, dated 08/06/24 provided by the facility and completed by the MDS Coordinator (MDSC) on behalf of R61, read, in pertinent part, I spoke with (R61) asking her if she had any complaints. She said yes. She said the CNAs (Certified Nursing Assistants) let her lay in urine and she is only changed once a shift. She said they are sometimes rough with her when giving care. She said she wondered if the females that work here are Lesies (sic) because they put their fingers up her. She said they put stuff in her drinks and are trying to poison her. Review of R61's EMR indicated nothing related to the resident's report of potential abuse by staff and nothing to indicate the resident was physically assessed and or sent to the local Emergency Department (ED) for evaluation related to the above referenced potential abuse. Nothing could be found in the facility's documentation or in the resident's EMR to indicate any attempt was made to determine what specific staff R61 was referring to related to the allegation of potential abuse or that R61 was protected from further potential abuse by staff after her allegation of potential abuse was made on 08/06/24. During an interview with the MDSC on 09/03/24 at 2:36 PM, she confirmed R61 reported the potential abuse to her on 08/06/24. The MDSC stated R61 alleged female staff put their fingers in her. She stated (R61) looked right at me wide eyed, held my hand, and said she wondered if the females were lezzies (lesbians) because they put their fingers up me. The MDSC stated she reported the allegation to Registered Nurse (RN)1 (the Unit Manager responsible for R61's care), the Administrator, and the Director of Nursing (DON) immediately after the report of potential abuse. The MDSC stated RN1 told her the resident had recently been impacted (with hard stool in her colon) and that R61 had a history of refusing cares. The MDSC indicated she was not aware of how R61's allegation of potential abuse was addressed after it was reported. During an interview with RN1 on 09/03/24 at 3:01 PM, she confirmed the MDSC reported R61's allegation of potential abuse to her on 08/06/24 and confirmed R61's allegations were related to staff poisoning her drinks and her perception that (female) staff in the facility were lesbians and were fingering her (placing their fingers in her vagina). RN1 stated she and the Administrator spoke to R61 related to the allegation of potential abuse two days after the allegation was made and the resident stated she didn't want the CNAs to change her (provide peri-care/incontinence care) because the staff was all lesbians and were going to finger her. RN1 confirmed no physical assessment was completed for R61 nor did staff attempt to send the resident to the local ED for evaluation related to the report of potential abuse. She confirmed nothing was done, after the resident's report of potential abuse, to ensure the resident was protected from further potential abuse by staff as far as she was aware. During an interview with the Social Services Director (SSD) on 09/03/24 at 3:32 PM, she stated she was aware of R61's allegation of potential abuse. She stated the MDSC brought the resident's Complaint Form related to the allegation to her on the day of the report, and that she read the complaint form over and then gave the form to the DON and the Administrator the same day. The SSD stated she and RN1 attempted to interview R61 about the report of potential abuse on the day of the report, but R61 refused to speak with them. The SSD stated she was not involved in/aware of any measures put into place related to the resident's allegation to ensure the resident's protection from further potential abuse. During an interview with the DON on 09/03/24 at 3:42 PM, she confirmed she was the facility's Abuse Coordinator and stated she was aware of R61's allegation of potential abuse, but stated she was not involved in facility follow-up related to the allegation to ensure R61's protection from further potential abuse. The DON stated she had heard a little bit about the resident's allegation from staff, but stated R61 could be a little bit delusional. The DON confirmed R61 had never been physically assessed related to the allegation of potential abuse and stated she did not think any attempt had been made to send the resident to the ED for evaluation. She confirmed nothing had been done related to the resident's allegation of potential abuse to ensure R61 was protected from further potential abuse by staff. She stated her expectation was any resident who reported potential abuse was to be assessed for potential injury and measures were to be taken to ensure the resident was protected from further potential abuse. During an interview with the Administrator and DON on 09/04/24 at 11:16 AM, the Administrator confirmed the DON was the facility's Abuse Coordinator and stated he and the DON were both responsible for ensuring residents were protected from potential abuse. The Administrator stated he was aware of R61's allegation of potential abuse on 08/06/24, but stated he did not interpret the report as potential abuse since the resident often refused care, had a history of kicking a CNA during care, and had a history of urinary tract infections (UTIs) and potential bowel obstruction requiring staff to potentially remove stool digitally from the resident's rectum. The Administrator stated his expectation was that any resident who reported potential abuse should be protected from further potential abuse while an investigation into the alleged abuse was conducted. He confirmed this had not been done related to R61's allegation of potential abuse. During an interview on 09/06/24 at 2:00 PM, R61 confirmed her report of potential abuse to the MDSC on 08/06/24.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Report Alleged Abuse (Tag F0609)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of R24's Face Sheet, located in the EMR under the Face Sheet tab revealed the resident was admitted to the facility on...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of R24's Face Sheet, located in the EMR under the Face Sheet tab revealed the resident was admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease unspecified and dementia in other diseases classified elsewhere without behavioral disturbance. Review of R24's quarterly MDS with an ARD of 07/09/24 revealed the facility assessed the resident to have a BIMS score of two out of 15 which indicated the resident was severely cognitively impaired. 3. Review of R97's Face Sheet, located in the EMR under the Face Sheet tab revealed the resident was admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease unspecified, unspecified psychosis not due to a substance or known physiological condition, and dementia. Review of R97's quarterly MDS with an ARD of 02/15/24 revealed the resident's BIMS was blank which indicated there is no score to assess resident's cognitive status. Review of R97's Progress Note dated 01/25/24 located in the EMR under the Progress Note tab revealed Resident was noted at 4:05 PM by CNA's doing rounds to be in R24's room with the door closed. R24 was lying in her bed on a towel with her pants half-way down and R97 was coming out of R24's bathroom with his shirt up and his pants half-way down. There was no evidence in the EMR that the potential sexual abuse was reported to the State Agency. During an interview on 09/03/24 at 11:15 AM the Administrator stated he felt the incident did not need to be investigated or reported to the state, because staff did not witness R24 and R97 doing anything. During an interview on 09/03/24 at 4:04 PM with the DON confirmed the incident witnessed between R24 and R97 should have been reported to the State Agency. Based on review of facility policy, record review, and interviews, the facility failed to ensure allegations of potential abuse related to three (Residents (R) R24, R61 and R97) out of five residents reviewed for abuse/neglect were appropriately reported to the State Agency and other required agencies. The facility failed to report an allegation of sexual abuse by staff members by R61 and failed to report potential sexual abuse between R97 and R24 witnessed by staff members to the State Agency, the local Ombudsman, and local law enforcement. The facility's failure to ensure the alleged potential sexual abuse was reported to appropriate agencies created the potential for residents to continue to be sexually abused by staff or other residents leading to serious physical and/or psychological harm for each resident. Immediate Jeopardy related to this failure was identified on 09/04/24 at 4:51 PM and was determined to exist since 01/25/24, when the facility failed to report potential sexual abuse between R24 and R97 to appropriate outside agencies, including the State Agency. On 09/04/24 at 4:51 PM, the facility's Administrator was notified of the Immediate Jeopardy at F609, Reporting of Potential Abuse. The facility Administrator was notified that the Immediate Jeopardy was removed on 09/06/24 at 4:00 PM. Findings include: Review of the facility's undated Abuse Prohibition, Reporting and Investigation Policy read, in pertinent part, Definitions: 1. Abuse: Means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish; and D. Reporting: 1) Once a complaint or situation is identified involving alleged mistreatment, neglect or abuse including injuries of unknown source/origin and misappropriation of resident property the incident will be immediately reported. a. The Administrator or designee will immediately notify (the State Agency) and resident representative of the incident and pending investigation. The Ombudsman will also be notified as appropriate. The Administrator will direct the investigation. b. If indicated and/or directed notification to the local Police Department should be made Obtain the badge number of the investigation officer. Submit the badge number with the facility report to (the State Agency). 1.Review of R61's admission Record, dated 09/06/24 and found in the Electronic Medical Record (EMR) under the Admissions tab, indicated the resident was admitted to the facility on [DATE]. The document indicated the resident's diagnoses included type 2 diabetes, depression, and anxiety. Review of R61's annual Minimum Data Set (MDS) Assessment, with an Assessment Reference Date (ARD) of 06/07/24 and found in the EMR under the MDS tab, indicated a Brief Interview for Mental Status (BIMS) assessment was not able to be completed for the resident due to her refusal to participate in the interview. The assessment indicated the resident had both short and long-term memory deficits. Review of a Complaint Form, provided by the facility dated 08/06/24 and completed by the MDS Coordinator (MDSC) on behalf of R61, read, in pertinent part, I spoke with (R61) asking her if she had any complaints. She said yes. She said the CNAs (Certified Nursing Assistants) let her lay in urine and she is only changed once a shift. She said they are sometimes rough with her when giving care. She said she wondered if the females that work here are Lesies (sic) because they put their fingers up her. She said they put stuff in her drinks and are trying to poison her. Nothing could be found in the facility's documentation or in the resident's EMR to indicate the allegation of potential sexual abuse was reported to the State Agency, the Ombudsman, or the local Police Department. During an interview with the MDSC on 09/03/24 at 2:36 PM, she confirmed R61 reported the potential abuse to her on 08/06/24. The MDSC stated R61 alleged female staff put their fingers in her. She stated (R61) looked right at me wide eyed, held my hand, and said she wondered if the females were lezzies (lesbians) because they put their fingers up me. The MDSC stated she reported the allegation to Registered Nurse (RN)1 (the Unit Manager responsible for R61's care), the Administrator, and the Director of Nursing (DON) immediately after the report of potential abuse. During an interview with RN1 on 09/03/24 at 3:01 PM, she confirmed the MDSC reported R61's allegation of potential abuse to her on 08/06/24 and confirmed the allegation of potential abuse was also reported to the DON and Administrator immediately after the resident's allegation of potential abuse. RN1 stated the DON and Administrator were responsible for reporting allegations of potential abuse to outside agencies. During an interview with the Social Services Director (SSD) on 09/03/24 at 3:32 PM, she stated she was aware of R61's allegation of potential abuse. She stated the MDSC brought the resident's Complaint Form related to the allegation to her on the day of the report, and that she read the complaint form over and then gave the form to the DON and the Administrator the same day. She stated she did not know if the allegation was reported to the State Agency, Ombudsman or Local Law Enforcement. During an interview with the DON on 09/03/24 at 3:42 PM, she confirmed she was the facility's Abuse Coordinator and stated she was aware of R61's allegation of potential abuse, but confirmed the allegation was never reported to the State Agency, Ombudsman or Local Police Department. The DON stated upon reflection of the report, R61's 08/06/24 allegation of potential sexual abuse should have been reported to the appropriate outside agencies, including the State Agency, the Ombudsman, and Local Law Enforcement. During an interview with the Medical Director on 09/04/24 at 11:11 AM, he stated he was not aware of R61's allegation of potential sexual abuse. He stated the allegation should have been reported to himself, the State Agency, the Local Ombudsman and Local Law Enforcement immediately and no later than 24 hours after the allegation was made. During an interview with the Administrator and DON on 09/04/24 at 11:16 AM, the Administrator stated he and the DON were responsible for reporting allegations of potential abuse to local outside agencies and confirmed R61's allegation of potential sexual abuse had never been reported to the appropriate outside agencies, including the State Agency, local Ombudsman, and the Local Police Department. The Administrator stated he was aware of R61's allegation of potential abuse on 08/06/24, but stated he did not interpret the report as potential abuse since the resident often refused care, had a history of kicking a CNA during care, and had a history of urinary tract infections (UTIs) and potential bowel obstruction requiring staff to potentially remove stool digitally from the resident's rectum. The Administrator stated because he did not interpret R61's report as an allegation of potential abuse, the allegation was not reported to relevant outside agencies. During an interview on 09/06/24 at 2:00 PM, R61 confirmed her report of potential abuse to the MDSC on 08/06/24.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Investigate Abuse (Tag F0610)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of R24's Face Sheet, located in the EMR under the Face Sheet tab revealed the resident was admitted to the facility on...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of R24's Face Sheet, located in the EMR under the Face Sheet tab revealed the resident was admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease unspecified, and dementia in other diseases classified elsewhere without behavioral disturbance. Review of R24's quarterly MDS with an ARD of 07/09/24 revealed the facility assessed the resident to have a BIMS score of two out of 15 which indicated the resident was severely cognitively impaired. 3. Review of R97's Face Sheet, located in the EMR under the Face Sheet tab revealed the resident was admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease, unspecified psychosis not due to a substance or known physiological condition, and dementia. Review of R97's quarterly MDS with an ARD of 02/15/24 revealed the resident's BIMS was blank which indicated there is no score to assess resident's cognitive status. Record review of R97's Progress Notes dated 01/25/24 located in the resident's EMR under the Progress Note tab revealed resident was noted at 4:05 PM by CNA's doing rounds to be in R24's room with the door closed. R24 was lying in her bed on a towel with her pants half-way down and R97 was coming out of R24's bathroom with his shirt up and his pants half-way down. There was no evidence in the EMR that the incident between R27 and R97 had been thoroughly investigated. During an interview on 09/03/24 at 11:15 AM the Administrator stated he felt the incident did not need to be investigated, because staff did not witness R24 and R97 doing anything. During an interview on 09/03/24 at 4:04 PM the DON confirmed the incident between R24 and R97 was not thoroughly investigated because staff did not see the residents doing anything. Based on review of facility policy, record review, and interview, the facility failed to ensure allegations of potential abuse related to three Residents (R ) R24, R61 and R97 out of five residents reviewed for abuse/neglect were thoroughly investigated. The facility failed to thoroughly investigate an allegation of sexual abuse by staff members by R61 and potential sexual abuse between R97 and R24 which was witnessed by staff members. The facility's failure to ensure the alleged potential sexual abuse was thoroughly investigated created the potential for residents to continue to be sexually abused by staff or other residents leading to serious physical and/or psychological harm for each resident. Immediate Jeopardy related to this failure was identified on 09/04/24 at 4:51 PM and was determined to exist since 01/25/24, when the facility failed to thoroughly investigate potential sexual abuse between R24 and R97. On 09/04/24 at 4:51 PM, the facility's Administrator was notified of the Immediate Jeopardy at F610, Investigation of Potential Abuse. The facility Administrator was notified that the Immediate Jeopardy was removed on 09/06/24 at 4:00 PM. Findings include: The facility's undated Abuse Prohibition, Reporting and Investigation Policy read, in pertinent part, Definitions: 1. Abuse: Means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish; and E. Investigation: 1) Once a complaint or situation is identified involving alleged mistreatment, neglect, or abuse, including injuries of unknown source/origin and misappropriation of resident property, the following investigation and reporting procedures will be followed: a. The description of the alleged complaint is written on the investigation form. Any physical evidence and description of emotional state will be documented. b. Information gathering - The following information will be gathered: What allegedly occurred? Who is the alleged victim? Who allegedly did it (Who is the suspect or physical description)? Who did they do it to (Who is the resident)? What happened (Be specific about the event that occurred)? When did it happen (The resident's room, bathroom, dining room, etc.)? Why? Include cognitive status of victims and residents who are witnesses. a. Document the description of the injury. Describe size, color, appearance, and location of any injuries and what treatment was rendered, if any. b. Interview will be conducted of all pertinent parties. Written signed statements from any involved should be obtained if possible. Statements will be gathered from the suspect, person making the accusations, resident involved, reliable residents who may have witnessed the incident, and any other persons who may have some information. Identify any possible conflicts between witnesses. c. Past performance and/or previous incidents of involved parties will be evaluated. Review schedules and assignments showing when and where suspect was working at time of the alleged incident. d. All investigative information will be kept on file in a secured location. All information is confidential in nature. 1. Review of R61's admission Record, dated 09/06/24 and found in the Electronic Medical Record (EMR) under the Admissions tab, indicated the resident was admitted to the facility on [DATE]. The document indicated the resident's diagnoses included type 2 diabetes, depression, and anxiety. Review of R61's annual Minimum Data Set (MDS) Assessment, with an Assessment Reference Date (ARD) of 06/07/24 and found in the EMR under the MDS tab, indicated a Brief Interview for Mental Status (BIMS) assessment was not able to be completed for the resident due to her refusal to participate in the interview. The assessment indicated the resident had both short and long-term memory deficits. Review of a Complaint Form, provided by the facility dated 08/06/24 and completed by the MDS Coordinator (MDSC) on behalf of R61, read, in pertinent part, I spoke with (R61) asking her if she had any complaints. She said yes. She said the CNAs (Certified Nursing Assistants) let her lay in urine and she is only changed once a shift. She said they are sometimes rough with her when giving care. She said she wondered if the females that work here are Lesies (sic) because they put their fingers up her. She said they put stuff in her drinks and are trying to poison her. A statement related to R61's allegation of potential abuse and attached to the Complaint Form, dated 08/08/24 (two days after the resident's initial report of potential abuse) and signed by the Administrator and Registered Nurse (RN)1 (the Unit Manager responsible for R61's care) read, Writer and Unit Manager met with resident as an additional follow-up to her recent grievance. Resident voiced that things are going well. She stated that she has not been refusing care and that her mind is good, and she knows when she needs care. Writer recommended that she allow the staff to provide her some nail care. She stated that she would allow (staff) to do it. The writer also encouraged the resident to attend activities, and a TV and radio was offered but she declined. Resident requested more snacks and beverages. Follow-up was conducted with food service. The statement did not address the investigation of resident's allegation of potential sexual abuse. Review of the Findings From Investigation document, attached to R61's 08/06/24 Complaint Form dated 08/08/24, and signed by the Administrator, read, After several attempts to speak with (R61), I met with she and the Social Services Director. We spoke with the resident regarding her concerns, and we spoke with staff members regarding the concern. The staff on both rotations denied her allegations. I also checked the documentation in her records and it indicates that she frequently refuses care. (R61) has a history of having thoughts and making comments that are outside of reality. There was not evidence to support the claims that she made. She accused the staff of placing things in her beverages yet there is no report or finding of poisoning. The document did not specifically address R61's allegation of potential sexual abuse. The facility was not able to provide any additional documentation related to an investigation done in response to R61's 08/06/24 allegation of potential sexual abuse by staff including written and signed statements obtained from residents or staff potentially knowledgeable about the alleged incident, evidence of any attempt to assess R61 physically and psychosocially related to the reported incident, or the facility's attempt to identify potential perpetrators of the alleged abuse, exact circumstances of the alleged abuse, or time/date of the alleged abuse. During an interview with the MDSC on 09/03/24 at 2:36 PM, she confirmed R61 reported the potential abuse to her on 08/06/24. The MDSC stated she was not involved in an investigation related to R61's report of potential abuse nor was she asked to provide a written statement related to R61's allegation of potential abuse. During an interview with the DON on 09/03/24 at 3:42 PM, she confirmed she was the facility's Abuse Coordinator and stated she was aware of R61's allegation of potential abuse, but confirmed a full investigation into the resident's allegation had never been done. The DON stated upon reflection of the report, R61's 08/06/24 allegation of potential sexual abuse should have been thoroughly investigated; however, the allegation was not interpreted as potential abuse at the time of the report due to R61's history of behaviors and delusional thinking. During an interview with the Administrator and DON on 09/04/24 at 11:16 AM, the Administrator stated he and the DON were responsible for investigating allegations of potential abuse. He confirmed R61's allegation of potential sexual abuse had not been thoroughly investigated and that he was unable to locate any additional documentation related to an investigation into the resident's allegation of sexual abuse. The Administrator stated he did not interpret R61's report as potential abuse since the resident often refused care, had a history of kicking a CNA during care, and had a history of urinary tract infections (UTIs) and potential bowel obstruction requiring staff to potentially digitally remove stool from the resident's rectum. The Administrator stated because he did not interpret R61's report as an allegation of potential abuse, the allegation was not investigated as though it was an allegation of potential abuse.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected 1 resident

Based on record review, review of job descriptions, interview, and facility policy review, the facility failed to administer the facility in a manner that enabled it to use its resources effectively a...

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Based on record review, review of job descriptions, interview, and facility policy review, the facility failed to administer the facility in a manner that enabled it to use its resources effectively and efficiently. The facility failed to maintain an abuse free environment, failed to timely report allegations of abuse, failed to thoroughly investigate allegations of abuse for three residents (Residents (R) 24, R61, and R97) of five reviewed for abuse out of a sample of 25. Immediate Jeopardy related to this failure was identified on 09/04/24 at 4:51 PM and was determined to exist since 01/25/24, when the facility's Administration failed to ensure the facility was administered in a manner that enabled it to use its resources effectively and efficiently related to potential abuse, reporting abuse, and completing thorough investigations of abuse. On 09/04/24 at 4:51 PM, the facility's Administrator was notified of the Immediate Jeopardy at F835, Administration. The facility Administrator was notified that the Immediate Jeopardy was removed on 09/06/24 at 4:00 PM. Findings include: Review of the Facility Administrator job description undated indicated, .The primary purpose of your job description is to manage operations in accordance with current applicable federal, state, and local standards, guidelines, and regulations.to assure that the organization is operating effectively and efficiently. As the Facility Administrator, you are delegated the administrative authority, responsibility, and accountability for carrying out your assigned duties. Review of the Director of Nursing (DON) job description undated indicated, .The primary purpose of the position is to plan, organize, develop and direct the overall operations of the Nursing Service Department in accordance with current federal, state, and local standards, guidelines, and regulations that govern the facility, and as directed by the Administrator and the Medical Director, to ensure that the highest degree of quality care is maintained at all times. Review of the Social Services Director undated job description indicated, .The primary purpose of the position is to provide interventions that meet the psychosocial needs of residents and families in accordance with current federal, state, and local standards, guidelines, and regulations that govern our facility, and as may be required by the Administrator. Review of the RN (Registered Nurse) Supervisor job description indicated, .The primary purpose of the position is to direct and supervise resident care in accordance with current federal, state, and local standards, guidelines, and regulations that govern the facility and as may be required by the Director of Nursing to ensure that the highest quality of care is maintained at all times. Review of a facility policy titled Abuse Prohibition/Reporting and Investigation dated 04/17 indicated .It is the intent of [named facility] facilities to actively preserve each resident's right to be free from mistreatment, neglect, abuse.We believe each resident has the right to be free from verbal, sexual, physical, and mental abuse.Any person who hearing a complaint of abuse.must immediately report it to the Administrator or their designee.It will be the responsibility of any department head and/or supervisor receiving the complaint of alleged abuse.must immediately report it to the Administrator and/or their designee.Once a complaint or situation is identified involving alleged.abuse.the incident will be immediately reported.The initial report of the incident will be faxed or emailed within 2 hours abuse.to the Complaint Investigation Intake and Referral Unit.A written report of investigation will be submitted to the .Long Term Care Section Complaint Coordinator, within 5 days of the incident.Details of the incident.Signed statements from pertinent parties.Cognitive status of .resident.Information gathered from the investigation.Action taken by the facility-safeguarding the resident and preventing reoccurrence.Final action/conclusion made by the facility.Through the Quality Assurance Performance Improvement Committee, the facility will analyze the occurrences to determine what changes are needed, if needed, to policies and procedural guidelines to prevent further occurrences. 1. Failure to ensure residents are free from potential Abuse Cross Reference F600: The facility failed to ensure two residents were free from potential sexual abuse. Resident (R61) alleged potential sexual abuse by unknown female staff members on 08/06/24. Staff witnessed R97 potentially sexually assaulting R24 on 01/25/24. 2. Report Alleged Violations of Abuse/Neglect Cross Reference F609: The facility failed to report allegations of potential staff to resident (R61) sexual abuse. Additionally, the facility failed to report allegations of resident (R97) to resident (R24) potential sexual abuse. 3. Investigate Alleged Violations of Abuse/Neglect Cross Reference F610: The facility failed to investigate an allegation of staff to resident (R61) potential sexual abuse. The facility further failed to investigate alleged resident to resident sexual abuse by R97 to R24. During an interview on 09/04/24 at 11:15 AM, the Administrator confirmed his responsibility was to oversee the functions of the facility. The Administrator stated that the DON was the facility's designated abuse coordinator. The Administrator stated that it was his and DON's responsibility to report allegations of abuse to the State Agency and to complete a thorough investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0678 (Tag F0678)

Could have caused harm · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
Oct 2019 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected 1 resident

Based on record review, staff interview and review of the facility policy titled Bed Holds the facility failed to ensure that two of four residents (R) (R#220, R#62) were provided a bed hold notice at...

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Based on record review, staff interview and review of the facility policy titled Bed Holds the facility failed to ensure that two of four residents (R) (R#220, R#62) were provided a bed hold notice at the time of transfer to a hospital. Findings include: 1. Review of the medical record for R#220 revealed resident was transferred from the facility to the hospital on the following dates: 7/4/19, 7/8/19, 8/12/19, 9/11/19, 10/16/19. Review of the hospitalizations since July 2019 did not reveal that a bed hold notice was provided to R#220. During interview on 10/31/19 at 3:39 p.m. with the Admissions Director who revealed that the bed hold policy is discussed upon admission but, nursing is responsible for sending out bed hold notices when residents transfer to the hospital. During interview on 10/31/19 at 3:43 p.m. with Unit Manager Licensed Practical Nurse (LPN) HH who reported that a packet is sent to the hospital with residents upon transfer. This packet included the face sheet, Physicians Order for Life-Sustaining Treatment (POLST), advance directives, transfer sheet, immunizations, current physicians' orders, last progress note, and the most current labs. Unit Manager further reported that bed hold notices are not a part of the packet that is sent to the hospital. Unit Manager LPN HH further reported that Admissions or someone in the financial department would be responsible for the bed hold notification. During interview on 10/31/19 at 4:00 p.m. with the Administrator, it was reported that Admissions and Reimbursements are responsible for notifying residents of bed hold upon transfer. Reimbursements would only do so as a secondary resource. It was further reported that bed hold notices should be sent with the other hospital documents at the time of transfer. The Administrator confirmed the Medicaid Status for R#220 for each date that resident was transferred to the hospital. During interview on 10/31/19 at 6:32 p.m. with the Administrator it was reported that bed hold notification was provided but there is no evidence to show that the bed hold notice was provided to R#220 at this time. Review of the facility's policy titled Bed Holds with a revision date of August 2017, Procedural Guidelines for Medicaid residents: A. Medicaid will pay for a resident's bed for a total of seven days. General Procedural Guidelines: A. As part of the admission process, the admission Director (or person responsible for admissions) should review the Policy on Bed Holds during Hospital Stays and Therapeutic Leave found in the Resident Handbook. B. In addition, at the time of transfer of a resident for hospitalization or therapeutic leave, written notice regarding the bed hold policy should be given to the resident or resident representative which specifies the duration of the bed hold policy. C. In cases of emergency transfer, notice at time of transfer means that the family or resident representative are provided with written notification within 24-hours of the transfer. This should be done by sending the resident's copy of the notice with the other paperwork sent with the resident to the hospital. 2. A review of patient transfer forms revealed that resident #62 was transferred on 2/8/19, 3/15/19 and 8/16/19 to an acute care hospital. There were transfers forms on the chart but no bed-hold forms found for any of the transfers.
MINOR (B)

Minor Issue - procedural, no safety impact

Assessment Accuracy (Tag F0641)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment for ho...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment for hospice for three resident's (R) R#75, R#43, and R#114 of 16 hospice residents. Findings include: 1. Record review revealed that R#75 was admitted to the facility on [DATE] on Hospice. Review of the Quarterly MDS assessment dated [DATE] for Section O: Special treatments and Programs revealed that Hospice was not triggered for R#75. Record review of the facility care plan for R#75 with an onset date of 3/29/19 with a problem area of hospice due to Congestive Heart Failure (CHF) and nutritional marasmus. Approaches: Coordinate care with hospice team, coordinate care with hospice to assure the resident has little pain as possible, provide resident and family with grief and spiritual counseling if desired, hospice to visit as ordered/indicated. Review of the hospice care plan from the hospice company dated 9/19/19 revealed R#75 had a current care plan with hospice. 2. Review of the medical record revealed that R#43 was admitted to the facility on [DATE] and was a hospice resident. Review of the Annual MDS dated [DATE] and the Quarterly MDS assessment dated [DATE] revealed that on Section O, the resident was not triggered for receiving hospice. Review of the facility care plan dated with a problem onset of 6/22/19 revealed R#43 was on hospice due to a terminal diagnosis of breast cancer. 3. Record review revealed that R#114 resident is a hospice resident. Review of the re-admission MDS assessment dated [DATE] revealed R#114 was re-admitted to the facility and continued on hospice although hospice did not trigger on the re-admission MDS assessment. Review of the facility care plan with a problem onset of 10/18/19 revealed the resident was admitted to the facility on hospice. Coordination of care for the facility and hospice were in place on the care plan. An interview on 10/31/19 at 5:23 p.m. with Registered Nurse (RN/MDS) DD stated there is a process she follows to complete the MDS assessment. She revealed using the MDS tracking log to track all transmittals. RN/MDS DD verified R#75, R#43 and R#114 were not triggered for hospice although the residents were care planned for hospice. An interview on 10/31/19 at 5:26 p.m. with RN/MDS BB revealed that R#43 is hospice resident and when completing the Quarterly MDS assessment she clicked on the wrong area.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 4 life-threatening violation(s), $34,431 in fines. Review inspection reports carefully.
  • • 7 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $34,431 in fines. Higher than 94% of Georgia facilities, suggesting repeated compliance issues.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Magnolia Manor Of Columbus Nursing Center - West's CMS Rating?

CMS assigns MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Georgia, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Magnolia Manor Of Columbus Nursing Center - West Staffed?

CMS rates MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 56%, which is 10 percentage points above the Georgia average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Magnolia Manor Of Columbus Nursing Center - West?

State health inspectors documented 7 deficiencies at MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST during 2019 to 2024. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Magnolia Manor Of Columbus Nursing Center - West?

MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by MAGNOLIA MANOR SENIOR LIVING, a chain that manages multiple nursing homes. With 166 certified beds and approximately 91 residents (about 55% occupancy), it is a mid-sized facility located in COLUMBUS, Georgia.

How Does Magnolia Manor Of Columbus Nursing Center - West Compare to Other Georgia Nursing Homes?

Compared to the 100 nursing homes in Georgia, MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST's overall rating (2 stars) is below the state average of 2.6, staff turnover (56%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Magnolia Manor Of Columbus Nursing Center - West?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Magnolia Manor Of Columbus Nursing Center - West Safe?

Based on CMS inspection data, MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Georgia. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Magnolia Manor Of Columbus Nursing Center - West Stick Around?

Staff turnover at MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST is high. At 56%, the facility is 10 percentage points above the Georgia average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Magnolia Manor Of Columbus Nursing Center - West Ever Fined?

MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST has been fined $34,431 across 1 penalty action. The Georgia average is $33,423. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Magnolia Manor Of Columbus Nursing Center - West on Any Federal Watch List?

MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.