LUTHER OAKS

601 LUTZ ROAD, BLOOMINGTON, IL 61704 (309) 664-5940
Non profit - Corporation 19 Beds Independent Data: November 2025
Trust Grade
45/100
#163 of 665 in IL
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Luther Oaks has received a Trust Grade of D, indicating below average performance with some concerning issues. With a state rank of #163 out of 665, they are in the top half of Illinois facilities, and they rank #1 out of 7 in McLean County, meaning they are the best option locally. Unfortunately, the facility is worsening, as the number of issues has increased from 9 in 2023 to 15 in 2024. Staffing is rated at 4 out of 5 stars, but the turnover rate is concerning at 70%, significantly higher than the state average of 46%. While there have been no fines, which is a positive sign, serious incidents include a resident falling and sustaining a head injury when left unsupervised and another developing a pressure ulcer due to a lack of proper assessments and nutritional support. Overall, families should weigh these strengths against the notable weaknesses when considering this facility for their loved ones.

Trust Score
D
45/100
In Illinois
#163/665
Top 24%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
9 → 15 violations
Staff Stability
⚠ Watch
70% turnover. Very high, 22 points above average. Constant new faces learning your loved one's needs.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Illinois facilities.
Skilled Nurses
✓ Good
Each resident gets 89 minutes of Registered Nurse (RN) attention daily — more than 97% of Illinois nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
27 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2023: 9 issues
2024: 15 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 70%

24pts above Illinois avg (46%)

Frequent staff changes - ask about care continuity

Staff turnover is very high (70%)

22 points above Illinois average of 48%

The Ugly 27 deficiencies on record

3 actual harm
Aug 2024 12 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to protect the resident's right to be free from physical a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to protect the resident's right to be free from physical and verbal abuse by another resident. This failure affects three residents (R4, R16, R271) of three residents reviewed for abuse in a sample list of 24 residents. Findings include: The facility policy titled 'Abuse and Neglect of a Resident' revised 6/16/2023 documents the resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion and any physical or chemical restraint not required to treat the resident's symptoms. Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment resulting in physical harm, pain or mental anguish. Physical abuse is the use of physical force that may result in bodily injury, physical pain, or impairment such as: pushing, slapping, hitting, shoving, shaking, striking with or without an object, pinching, kicking, burning, physical punishment, confinement, or unlawful use of restraints, corporal punishment. R16's Minimum Data Set (MDS) dated [DATE] documents R16 as severely cognitively impaired. This same MDS documents R16 requires maximum assistance for transfers. R16's Final Incident Report to the State Agency dated 4/22/24 documents (V19) Social Worker was notified by (V5) Assistant Director of Nursing (ADON) about report from (V15 Registered Nurse (RN). (R16) was in the living room area when she called out for help. (V21) Certified Nurse Aide (CNA) went to assist. (R16) was calling out because (R4) was squeezing (R16's) hand and pulled her hair. This same report documents R16 was comforted while R4 was placed on continual observation until R4 deescalated. Both (R4, R16) remained on close observation for the next 24 hours. Redness noted on (R16's) Right Thumb. The redness was gone within a few hours. R4's Minimum Data Set (MDS) dated [DATE] documents R4 as severely cognitively impaired. This same MDS documents R4 propels self in wheelchair independently. R4's Nurse Progress Note dated: --4/18/24 at 8:16 AM documents (R4) has been verbally aggressive towards staff and other residents this morning, difficult to redirect despite multiple attempts. --4/18/24 at 8:50 AM (R4's) behaviors escalating, directed unprovoked towards other residents and staff. Staff provided continual observations and remained with her until calmed. --4/18/24 at 10:30 AM (R16) seated in recliner in television room when (R4) approached her, grabbing (R16's) Right Hand and pulling her hair. Noted a red spot to (R16's) Right thumb area. V20 Housekeeper's witness statement for R4 to R16 physical abuse investigation dated 4/18/24 documents on 4/17/24 Shortly after lunch, (R4) was in a bad mood and started to verbally assault those around her. (R4's) main target was (R271). (R4) started to pound on (R271's) table, grabbing (R271's) things and yelling at (R271). (R4) ended up grabbing a fork and full ketchup bottle and threw it at (R271). I managed to catch it before any of it hit (R271). This same witness statement documents on 4/18/24 During breakfast, (R4) was again verbally assaulting those around her. (R4's) main targets being (R16 and R271). As (R271) was coming back to breakfast, (R4) attempted to trip her and kicked (R271's) walker to which I wheeled (R4) to her room. V22 Certified Nurse Aide (CNA) witness statement for R4 to R16 physical abuse investigation dated 4/18/24 documents I heard (R16) screaming. I was over by the coffee maker with (V21) CNA. I said (R4) get away from (R16). I turned the corner and saw (R4's) hand on (R16's) hand and hanging on to (R16's) hair. I said back up and lean in between the two (R4, R16) residents. Once (R4) backed up, I fully stepped in between (R4, R16). (V21) CNA was behind me. V21 Certified Nurse Aide (CNA) witness statement for R4 to R16 physical abuse investigation dated 4/18/24 documents On 4/18/24 at around 8:55 AM, when I heard (R16) yell. (V22) Certified Nurse Aide (CNA) ran to (R16). I saw (R4) grabbing (R16's) hand and also grabbed (R16's) hair. I was able to separate both (R4, R16) residents and stayed with them until V19 Social Service Director (SSD) came. On 7/30/24 at 11:00 AM R4 was self propelling in her wheelchair in hallway next to R16 sitting in her wheelchair. On 7/31/24 at 8:15 AM R4 was sitting in the wheelchair in the hallway several feet away from R16 sitting in her wheelchair in the resident lounge. On 8/1/24 at 11:25 AM R4 was sitting in the hallway next to the resident lounge area within a few feet of R16 sitting in her wheelchair. On 7/31/24 at 1:25 PM R16 stated That lady (R4) pulled my hair. That really hurt. On 7/31/24 at 3:30 PM V19 Social Service Director (SSD)/Abuse Coordinator stated staff should report allegations of any kind of abuse to V19 or V2 Director of Nurses (DON) in V19's absence. V19 stated I was notified of (R4's) interaction with ((R271)) on 4/18/24. No one let me know anything happened on 4/17/24. The staff should have reported that to me so I could have investigated that incident. (R4) threw a fork and ketchup bottle at (R271). (R4) was placed on closer supervision for the first day but I don't know what happened after that. On 8/1/24 at 8:45 AM V2 Director of Nurses (DON) stated R4 has had previous behaviors when staff needed to intervene providing interventions to help de-escalate R4 to baseline behaviors. V2 DON stated R4 was being monitored during breakfast by staff assisting other residents in the dining room. V2 DON confirmed R4 did grab R16's Right Wrist and pull R16's hair. V2 DON stated the incident between R4 and R16 on 4/18/24 did occur but she was not informed of R4's earlier behaviors on 4/17/24 nor 4/18/24 until after the incident between R4 and R16.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to complete a level two Pre-admission Screening and Resident Review (PASARR) after a mental health diagnosis was added to R6's electronic medic...

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Based on interview and record review the facility failed to complete a level two Pre-admission Screening and Resident Review (PASARR) after a mental health diagnosis was added to R6's electronic medical record. This failure effects one (R6) of five residents reviewed for PASARR in a sample list of 24 residents. Findings include: On 7/31/24 at 9:40 AM, V2 (Director of Nursing) stated the facility does not have a policy for PASARRs, they just follow the regulation as a guideline. R6's Level 1 PASARR completed on 7/24/19 documents that a level two is not recommended. R6's Electronic Medical Diagnosis report dated 7/30/2024 documents a diagnosis of Schizophrenia added May 20, 2023. On 8/1/24 at 10:15 AM, V2 said that no other PASARRs have been completed since 7/24/19 when R6 was admitted . V2 then said that a PASARR should be completed any time there is change in psychiatric diagnosis and that a PASARR should have been completed when the Schizophrenia Effective Disorder was added in May 2023 as a new diagnosis.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to assess and track behaviors before giving a diagnosis of Schizophrenia for the administration of antipsychotic medications for ...

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Based on observation, interview, and record review the facility failed to assess and track behaviors before giving a diagnosis of Schizophrenia for the administration of antipsychotic medications for one (R6) of five residents reviewed for diagnosis without assessment in sample list of 24 residents. Findings include: The Facility Policy Psychotropic Medication Management System dated 10/26/2022 documents Behavior Management focuses on person-centered, non-pharmacological approaches to care to meet the individual needs of each resident. While there may be isolated situations where pharmacological intervention is required first, these situations do not negate the obligation of the community to develop and implement non-pharmacological approaches. Behavior monitoring is initiated on all residents who exhibited behaviors in the past and all residents who are taking any psychotropic medications of any classification whether scheduled or as needed basis. Behavior monitoring involves identifying behaviors, the number of behavior episodes, success of interventions (whether pharmacological or non-pharmacological intervention), the number of PRN psychotropic used, and any side effects from the psychotropic medication. R6's Diagnosis report dated 7/30/24 documents a diagnosis of Schizophrenia was added to the electronic chart on 5/30/23. On 7/30/24 at 1:38 PM, V2 Director of Nursing stated the physician gave R6 a diagnosis of Schizophrenia on May 20, 2023. On 7/30/24 at 10:55 AM, R6 was sitting in activities in a manual wheelchair with a word find puzzle in front of her. R6 was pleasant and answered questions appropriately and with soft speech. On 7/31/24 at 12:28 PM, R6 was sitting in a wheelchair at the dining room table having an appropriate conversation with the staff and residents. At that time, no behaviors or hallucinations were observed. On 7/31/24 at 12:32 PM, V18 (Certified Nursing Assistant) stated she has worked at this facility for a year and has never seen R6 have any behaviors or hallucinations. V18 stated she cares for R6 on a regular basis. On 7/31/24 at 12:42 PM, V15 (Registered Nurse) stated R6 hasn't had any behaviors recently, sometimes R6 gets confused and looks for her husband and kids, but other than that V15 stated she has never observed or heard of any behaviors or hallucinations. V15 stated she has worked here since January. On 8/1/24 at 9:10 AM, V10 Family member stated R6 has never had any mental health issues. V10 stated R6 was independent and fully functioning until 2019 when she had some falls at home. V10 stated after R6's falls with her Parkinson's and Dementia R6 has slowly declined. V10 stated she was not aware that this diagnosis had been added to R6's chart. On 8/1/24 at 10:20 AM, V2 stated R6 was originally put on Seroquel (antipsychotic) in July 2022 for delusional disorder. R6 was on Hospice at this time. In January 2023, R6 was discharged from Hospice. V2 stated the physician gave the diagnosis of Schizoaffective Disorder in May 2023 because R6 was crying, angry, falling, and exit seeking. V2 confirmed these behaviors are also expected with her Dementia diagnosis. V2 stated R6 has had no documented behaviors since 2022.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to provide an individual discharge plan for R18 who was discharged on 7/26/24 to Independent Living . R18 is one of one resident reviewed for d...

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Based on interview and record review the facility failed to provide an individual discharge plan for R18 who was discharged on 7/26/24 to Independent Living . R18 is one of one resident reviewed for discharge planning in sample of 24. Findings include: The Physician Orders Sheet dated July 2024 documents R18 has the following diagnoses: Urinary tract infection and Infection and inflammatory reaction due to Indwelling Urethral Catheter, Subsequent Encounter. R18's Minimum Data Set (MDS) assessment documents his Brief Interview for Mental Status (BIMS) dated 6/12/24 as being cognitively impaired. R18 requires assistance with his activities of daily living. R18 will try to do things for his care and is not able to complete and will required assistance. R18's care plan dated 6/5/24 does not have any information for discharge planning. V19 Social Service Designee stated in interview 7/31/24 at 3:30 PM I was gone on vacation and did not know they were planning on discharging (R18). No, I did not do any discharge planning for him in the care plan. Facility policy Discharge Planning and Summary dated 4/25/2024 state as their Policy Statement: A post-discharge plan and discharge summary is developed to assist the resident with transition.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to provide shaving care for two residents (R12, R13) dependent on staff assistance of 16 residents reviewed for shaving care from ...

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Based on observation, interview and record review the facility failed to provide shaving care for two residents (R12, R13) dependent on staff assistance of 16 residents reviewed for shaving care from a total sample list of 24 residents. Findings include: The facility provided General Nursing and Personal Care Policy dated 10/26/16 documents that each resident shall have proper daily personal attention including skin, nails, hair and oral hygiene. A resident who is unable to perform Activities of Daily Living will receive the support needed to maintain nutrition, grooming and personal hygiene. 1. R12's care plan dated 4/17/24 documents that R12 requires extensive assistance with activities of daily living due to confusion, disease processes, and impaired balance. On 7/30/24 at 10:34 AM, R12 was not shaved and had beard hair growing approximately one half inch in length. 2. R13's care plan dated 9/20/23 documents that R13 requires assistance with activities of daily living due to dementia. On 7/30/24 at 10:32AM, R13 was not shaved and had beard growth approximately one half inch in length. On 7/30/24 at 10:34AM, V4 Registered Nurse said that all residents should be shaved daily. On 7/30/24 at 10:59AM, V6 Certified Nursing Assistant said that it isn't possible for the staff to get everyone shaved with the heavy care needs on this hall.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to provide hygienic oxygen masks and tubing and failed to label and contain the oxygen masks and tubing for two (R13, R7) of two r...

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Based on observation, interview and record review the facility failed to provide hygienic oxygen masks and tubing and failed to label and contain the oxygen masks and tubing for two (R13, R7) of two residents reviewed for respiratory care from a total sample list of 24. Findings include: 1.) R13's physician orders dated 5/4/23 document Albuterol Sulfate (bronchodilator) 2.5 milligram per 3 milliliters to be inhaled orally via nebulizer every six hours as needed for wheezing, shortness of breath and coughing. On 7/30/24 at 10:56AM, R13's nebulizer mask was laying on the bedside table, unbagged, without a date or time when to be changed and the mask appeared wet. On 7/31/24 at 10:37AM, R13's nebulizer mask remained on the table, unbagged, without a date or time when to be changed and dust was on it. On 7/31/24 at 11:22AM. V2 Director of Nursing said that the facility did not have a policy regarding the maintenance and care of respiratory equipment; however nebulizer masks and oxygen tubing should be rinsed, labeled and bagged to ensure cleanliness. 2.) R7's Physician Order Sheet (POS) dated July 2024 documents a physician order starting 10/20/2023 to administer Albuterol Sulfate Inhalation Nebulization Solution (2.5 milligram (MG)/3 milliliter (ML) 0.083% (Albuterol Sulfate) every four hours as needed wheezing and shortness of breath. This same POS documents R7's medical diagnoses of Chronic Obstructive Pulmonary Disease (COPD). R7's Medication Administration Record (MAR) dated July 2024 documents R7 was administered Albuterol Nebulizer on 7/23/24. On 7/30/24 at 10:26 AM R7's Nebulizer tubing and mask were not dated and not bagged while laying on top of R7's bedside dresser. R7's Nebulizer mask showed multiple debris on the inside of the mask.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to identify behaviors and implement non-pharmacological interventions prior to the use of psychotropic medications for one (R6) o...

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Based on observation, interview, and record review the facility failed to identify behaviors and implement non-pharmacological interventions prior to the use of psychotropic medications for one (R6) of five residents reviewed for psychotropic medications on the sample list of 24 residents. Findings include: Facility Policy Psychotropic Medication Management System dated 10/26/2022 documents Behavior Management focuses on person-centered, non-pharmacological approaches to care to meet the individual needs of each resident. While there may be isolated situations where pharmacological intervention is required first, these situations do not negate the obligation of the community to develop and implement non-pharmacological approaches. Behavior monitoring is initiated on all residents who exhibited behaviors in the past and all residents who are taking any psychotropic medications of any classification whether scheduled or as needed basis. Behavior monitoring involves identifying behaviors, the number of behavior episodes, success of interventions (whether pharmacologic or non-pharmacologic intervention), the number of PRN psychotropic used, and any side effects from the psychotropic medication. R6's Physicians Order Sheet (POS) dated 7/30/24 documents an order for Seroquel (anti-psychotic) Oral Tablet 25 milligrams (MG) give one tablet by mouth, two times a day, every Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday for agitation. This POS also documents an order for 25 milligrams of Seroquel (anti-psychotic) every Sunday for agitation. On 7/30/24 at 10:55 AM and on 7/31/24 at 12:32 PM, R6 was sitting in community areas in the facility. R6 was pleasant and interacting with staff and other residents. R6 did not display any type of behavior. On 7/31/24 at 12:32 PM, V18 (Certified Nursing Assistant) stated she has worked at this facility for a year and has never seen R6 have any behaviors. V18 stated she cares for R6 on a regular basis. On 7/31/24 at 12:42 PM, V15 (Registered Nurse) stated R6 hasn't had any behaviors recently, sometimes R6 gets confused looking for her husband and kids, but other than that V15 stated she has never observed or heard of any behaviors from R6. V15 stated she has worked here since January. On 7/31/24 at 1:45 PM V18 provided incontinent care to R6. R6 was cooperative and followed commands without incident. R6's medical record did not contain documentation of behavior tracking or the use of non-pharmacological interventions. R6's psychotropic care plan dated 7/31/24 does not document targeted behaviors or non-pharmacological interventions. R6's Psychiatry note dated 4/28/24 documents to administer Seroquel (anti-psychotic) 25 mg twice a day for a diagnosis of Dementia. On 8/1/24 at 9:10 AM, V10 (Family member) stated R6 has never had any mental health issues. V10 stated R6 was independent and fully functioning until 2019 when she had some falls at home. After R6's falls with her Parkinson's and dementia R6 has slowly declined. On 8/1/24 at 11:10 AM, V2 (Director of Nursing) stated R6 was originally put on Seroquel in July 2022 for delusional disorder. R6 was on Hospice at this time. In January 2023 R6 was discharged from Hospice. V2 said that the physician gave a diagnosis of Schizoaffective Disorder in May 2023 because R6 was crying, angry, falling and exit seeking. V2 Director of Nursing (DON) confirmed these behaviors are also expected with a dementia diagnosis. V2 stated that R6 has had no documented behaviors since 2022.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to honor resident food preferences for one of one resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to honor resident food preferences for one of one residents (R5) reviewed for food preferences in a sample list of 24 residents. Findings include: R5's undated Face Sheet documents medical diagnoses of Alzheimer's Disease, Failure to Thrive and Gastroesophageal Reflux Disease (GERD). R5's Minimum Data Set (MDS) dated [DATE] documents R5 as severely cognitively impaired. This same MDS documents R5 requires supervision with eating. R5's Physician Order Sheet (POS) dated July 2024 documents a physician order starting 5/10/24 with no end date for a Mechanical soft textured diet. NO green beans, broccoli or cauliflower. R5's Nurse Progress Note dated 7/30/24 at 2:22 PM documents (R5) had choking episode at lunchtime. (V13) Hospice Certified Nurse Aide (CNA) present with her at the time and had been assisting with meal supervision. (R5) able to cough and clear her throat. The facility dietary inservice form dated 7/10/24, 7/11/24, 7/23/24 and 7/24/24 documents (Staff) need to follow diet list provided in the pantry book, food preferences are on it. On 7/30/24 at 12:30 PM R5 was sitting at the dining room table being assisted by V13 Hospice Certified Nurse Aide (CNA). V13 Hospice CNA was trying and unable to cut through a large four inch long piece of broccoli with R5's fork. V13 Hospice CNA was able to cut off an end piece of broccoli with R5's knife and assisted R5 in eating the broccoli. R5 immediately began coughing. R5 was coughing for approximately ten minutes. R5 did not finish her lunch meal. R5 was assisted to the resident lounge area while coughing and spitting up pieces of broccoli. On 7/30/24 at 12:33 PM V13 stated There aren't any diet tickets so I just trust the staff to serve the right tray. I don't know of any book with diets. On 7/30/24 at 12:55 PM V12 Dietary Aide stated the dietary staff keep a book in the kitchen which is updated with every resident's diet. V12 stated V12 looks at the book when a resident first admits to the facility to see what their diet is but never looks at it after that. On 7/30/24 at 12:58 PM V13 Restorative Certified Nurse Aide (CNA) stated V13 served R5 her lunch meal on 7/30/24. V13 stated There is a diet book with all of the resident diets written in it. We (staff) are supposed to check the book. I did not check the book and unfortunately did not see that part in that book where it said (R5) should not receive broccoli. On 7/30/24 at 1:10 PM V14 Dietician stated the staff were inserviced on serving the residents accurate diets two weeks ago. V14 Dietician stated V12 Dietary Aide was present for the inservice. V14 Dietician stated the person plating the meal should check the resident diet book every meal to make sure there haven't been any updates. V14 stated R5's Physician order that states R5 should not have any broccoli is a resident preference, not any allergy. V14 Dietician stated broccoli is included in a mechanical soft textured diet but should be fork tender.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to have an antibiotic stewardship program in place for two (R9, R12) of six residents reviewed for antibiotic stewardship on the total sample o...

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Based on interview and record review the facility failed to have an antibiotic stewardship program in place for two (R9, R12) of six residents reviewed for antibiotic stewardship on the total sample of 24 residents. Findings include: The facility provided Antimicrobial Stewardship Policy retrieval date 7/31/24 documents that antibiotic stewardship is the effort to measure and improve how antibiotics are prescribed by clinicians and used by residents. Improving antibiotic prescribing and use is critical to effectively treat infections, protect residents from harms caused by unnecessary antibiotic use and combat antibiotic resistance. Facility Communities recognize McGreer's evidence-based assessment as the standard for infection definition and as a protocol for antibiotic usage. The Medical Director oversees the adherence to antibiotic prescription. The Infection Preventionist monitors antibiotic use and adherence use protocol and works with the medical director and /or infectious disease doctor to review antibiotic resistance patterns in the community, if present. 1.) R9's physician order dated 7/6/24 documents Sulfa/Trimethoprim (antibiotic) 800/160 milligrams for seven days for a wound infection. R9's physician order dated 6/22/24 documents Methenamine (antibiotic) 1 gram twice daily for urinary symptoms. On 8/1/24 at 8:39AM, V5 Infection Preventionist (IP) said that R9's Sulfa/Trimethoprim antibiotic was for a wound infection, We wouldn't have gotten a culture for that and the Methenamine is a prophylactic antibiotic for urinary tract infections, we don't have cultures for those either. 2.) R12's physician order dated 5/22/24 documents Nitrofurantoin (antibiotic) 100 milligrams to be given twice daily for urinary symptoms. On 8/1/24 at 8:45AM, V5 IP said that R12 is on Nitrofurantoin prophylactic. We don't have a culture and sensitivity when they are on antibiotics prophylactically. I wish that (the doctors) wouldn't put them on them, but my doctors don't agree. No antibiotic stewardship documentation including cultures, sensitivities, resident symptoms, McGreers documentation or communication between V5 IP and the physician prescribers could be located at this survey. On 7/31/24 at 8:49AM, V5 IP said that she wasn't keeping antibiotic logs including types of infections, antibiotic usage, cultures and sensitivities or McGreers criteria for cultures before July (2024).
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0801 (Tag F0801)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to employ a clinically qualified Director of Food and Nutrition. This failure has the potential to affect all 16 residents residi...

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Based on observation, interview, and record review the facility failed to employ a clinically qualified Director of Food and Nutrition. This failure has the potential to affect all 16 residents residing in the facility. Findings include: The Long-Term Care Facility Application for Medicare and Medicaid dated 7/30/24 documents 16 residents reside in the facility. Throughout the survey from 7/30/24-8/1/24, the facility failed to keep the kitchen clean and free of debris in preparation and storage areas, failed to sanitize food preparation areas according to facility's sanitation policy, and failed to cover and contain ice cream canisters in the freezer. Kitchen staff also failed to contain hair while in the kitchen and food preparation areas. On 7/30/24 at 11:00 AM, V11 (Dietary Manager in Training) stated she enrolled in Certified Dietary Manager courses in April 2024, but has not had time to start the modules yet. On 7/30/24 at 11:30 AM V1 (Administrator) confirmed that V11 has not started Certified Dietary Manager training.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review the facility failed to store dishes in a sanitary manner, clean food preparation areas with appropriate chemicals, ensure staff's hair was secure to p...

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Based on observation, interview and record review the facility failed to store dishes in a sanitary manner, clean food preparation areas with appropriate chemicals, ensure staff's hair was secure to prevent food contamination, and ensure ice cream lids were in place to prevent cross contamination. These failures have the potential to affect all 16 residents who reside in the facility. Findings include: The Long Term Care Facility application for Medicare and Medicaid dated 7/30/24 documents 16 long term care residents reside in the facility. The facility policy Manual Cleaning and Sanitizing date revised 6/1/2021 documents Equipment, utensils, and tableware will be washed and sanitized in a method which complies with the Federal Food Code and any state or local ordinances. Sanitize the equipment surface. Make sure the sanitizer comes in contact with each surface. The concentration of the sanitizer must meet the requirements. Scrape or remove food from the equipment surfaces. Wash the equipment surfaces. Use a cleaning solution prepared with an approved cleaner. Wash the equipment with the correct cleaning tool, such as nylon brush or pad, or a cloth towel. Sanitize the equipment surface. Make sure sanitizer comes in contact with each surface. The concentration of the sanitizer must meet requirements. All other surface clean and sanitize by hand with an approved chemical. Allow surfaces to air dry. On 7/30/24 at 9:35 AM, the kitchen staff were preparing food while not wearing hair nets in the kitchen. V8 Dietary Aide said that she was unsure where hairnets were located. On 7/30/24 at 9:45 AM, food crumbs and debris were covering the food tray that contained soup bowls. Food particles and debris were also observed on the soup table which had soup warming to be served at lunch. Two large Ice cream containers were in the freezer with no lids on the containers. On 7/31/24 at 11:13 AM, V11 Dietary Manager tested her sanitation bucket with test strips. The test results were 3.0 out of 5.5 on the PH scale, indicating not enough sanitizer in solution. V11 stated that the strips should be green to show proper amount of sanitation being used. The test strips were orange. On 7/31/24 at 11:12 AM, V17 [NAME] cleaned the food prep area with degreaser solution and stated she did not know where the sanitation solution was. V11 confirmed after testing the bucket of solution that V17 did not follow the facilities cleaning policy.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to have an infection control surveillance program in place...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to have an infection control surveillance program in place and failed to prevent cross contamination when administering medications. These failures have the potential to affect all 16 residents who reside in the facility. Findings include: The Long Term Care Facility Application for Medicare and Medicaid dated 7/30/24 documents sixteen long term care residents reside in the facility. The facility provided Infection Prevention and Control Program dated 7/20/23 documents that the goal of the infection control program is to ensure a structured and coordinated approach for the surveillance, investigation, prevention and control of healthcare infections and other infectious diseases. 1.) On 7/30/24 at 12:30PM V5 IP (Infection Preventionist) provided an incomplete infection control log for July 2024 and said that it was the only resident log of infections that she had for surveillance at this time. On 7/31/24 at 8:49AM, V5 Infection Preventionist (IP) said that logging/surveillance of infections just began in July 2024. I wasn't keeping logs or resident or employee illnesses or following McGreers (protocol for antibiotic use) before July. 2.) R1's Minimum Data Set (MDS) dated [DATE] documents R1 as moderately cognitively intact. R1's Care Plan dated 7/22/24 documents R1 has impaired cognitive function/Dementia or impaired thought processes due to diagnosis of Dementia. On 7/31/24 at 8:08 AM V15 Registered Nurse (RN) handed R1 his morning medication. During the transfer of R1's medications, R1's pre-cut half pill of Metoprolol Tartrate (beta-blocker)12.5 milligrams (mg) dropped on the dining room table. V15 RN picked up R1's contaminated Metoprolol Tartrate with her bare hands and placed it back in R1's palm of his hand. R1 then swallowed the Metoprolol Tartrate. V15 Registered Nurse (RN) then administered R1's Flonase Allergy Relief Nasal Suspension 50 micrograms (MCG) (Fluticasone Propionate (Nasal)) to both of R1's nares without wearing gloves. R1 had clear drainage from both nares just prior to V15 RN administering nasal spray. V15 RN did not wash her hands in between picking up R1's medication and administering nasal spray. On 7/31/24 at 8:45 AM V15 Registered Nurse (RN) stated V15 should have worn gloves when picking up R1's Metoprolol Tartrate off of the dining room table and when administering R1's Flonase nasal spray. V15 RN stated also V15 should have washed hands after picking up R1's contaminated medication and before administering his Flonase. ON 7/31/24 at 12:00 PM V2 Director of Nurses (DON) stated V15 Registered Nurse (RN) should have used appropriate hand hygiene when administering medications. The facility policy titled Handwashing/Hand Hygiene revised 4/25/2023 documents staff are to use an alcohol-based hand rub or alternatively, soap and water for the following situations: before preparing and handling medications. This same policy documents all team members shall follow the hand washing /hand hygiene procedures to help prevent the spread of infections to residents, visitors, and other staff members.
Feb 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to provide a safe transfer for one (R1) of three residents reviewed for falls on the sample list of five. Findings include: R1's care plan da...

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Based on interview and record review the facility failed to provide a safe transfer for one (R1) of three residents reviewed for falls on the sample list of five. Findings include: R1's care plan dated 9/12/22 documents R1 has a self-care deficit related to Dementia, Confusion, and limited range of motion. This care plan documents R1 requires two assist with a full mechanical lift for transfers. R1's Fall Note dated 2/12/2024 at 6:45 AM documents V11 Certified Nurse's Assistant called V3 Registered Nurse to R1's room. This note states V11 stated V11 had to lower R1 to the floor during transfer. This note documents upon V3's arrival noted R1 was laying on her back next to the bed with her head on a pillow. On 2/17/24 at 12:15 AM, V11 stated upon coming to work on 2/12/24 she was asked to get R1 up out of bed. V11 stated it was her first time on the hall and assumed that R1 was a one assist because she did not see a mechanical lift sling. V11 stated V11 assisted R1 by herself and did not utilize a gait belt. V11 stated after R1 stood up and pivoted R1 to sit in the wheelchair, R1 began to sit down missing the wheelchair. V11 stated R1 had to be lowered to the floor. On 2/17/24 at 11:51 AM, V2 Director of Nursing stated upon investigation the incident it was determined that V11 transferred R1 without using the mechanical lift and R1 is a two person assist with the mechanical lift.
Jan 2024 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide appropriate supervision for a dependent resid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide appropriate supervision for a dependent resident to prevent a fall, thoroughly investigate a fall, implement post fall interventions, and report a fall timely to the physician and resident representative for three of four residents (R1, R2, R3) reviewed for falls on the sample list of 18. This failure resulted in R1 falling in the bathroom after being left unattended and sustaining a head laceration requiring two staples. Findings include: 1.R1's Minimum Data Set (MDS), dated [DATE], documents R1 is cognitively intact. This same MDS documents R1 is independent with cares and uses both a walker and wheelchair. R1's MDS in progress dated 1/24/24 indicates R1 requires maximum assistance of one person for toileting, upper and lower body dressing and moderate assistance for chair/bed to chair transfer. R1's undated Face Sheet documents diagnoses of Other Frontotemporal Neurocognitive Disorder, Need for Assistance with Personal Care, History of Falling, Unsteadiness On Feet. R1's Fall Risk Assessment, dated 10/20/23, documents R1 is at risk for falls. R1's Nursing Progress Notes dated 1/3/24 at 4:14 pm document R1 was observed on the bathroom floor next to the toilet. R1 was unable to provide details leading up to the fall. Upon assessment, bleeding was noted to the back of R1's head. Pressure was applied; however, the bleeding was unable to be controlled. R1 was transported to the hospital. R1's ED (Emergency Department) Report dated 1/3/24 documents, R1 had a fall while on the toilet and hit (R1's) head resulting in complaints of pain and a laceration to the back of the head. R1's laceration was repaired and R1 was returned to the nursing facility. R1's Nursing Progress Notes dated 1/3/24 at 10:55 pm documents R1 returned to the facility with two staples in the back of the R1's head with a scant amount of bleeding. On 1/29/24 at 10:30 am, V7 Certified Nursing Assistant (CNA) stated V7 got R1 up from bed for dinner and took R1 to the restroom. V7 explained V7 left R1 alone on toilet to go check on another resident and upon returning to R1's room, noted R1 on the floor. V7 stated R1 had attempted to stand up and pull up R1's own pants. V7 stated R1 has always used the call light to alert staff when R1 needs help but failed to use the call light at this time. V7 stated V7 immediately called the nurse in to access R1 and R1 was sent to the hospital. On 1/29/24 at 1:50 PM, V3 Assistant Director of Nurses (ADON), stated R1 fell on 1/3/24 at 3:30 PM while in the bathroom alone. V3 stated residents should not be left alone in the bathroom. R1's Nurse Progress Note, dated 12/1/23 at 6:37 AM, documents, R1 was calling out and was observed on floor in front of R1's bed, sitting on a pile of blankets and sheets. The progress notes reflect, On coming nurse RN (Registered Nurse) to contact POA (Power of Attorney), On call physician and PCP (Primary Care Provider. There is no further documentation indicating that notifications were completed. On 1/29/24 at 1:50 pm, V3 ADON (Assistant Director of Nursing) stated, in the presence of V1 Administrator and V2 DON (Director of Nursing), family notification is to be documented in the medical chart either in a progress note or in the fall investigation. V3 confirmed there is no progress note stating the family had been notified, only that the night nurse endorsed this task to the dayshift nurse. 2. The facility's Incident by Incident Type Log dated 1/29/24 documents R2 had a fall on 12/9/23. R2's Unwitnessed Fall Report dated 12/9/23 documents the CNA (Certified Nursing Assistant) reported that R2 was on the floor. This report did not contain an investigation identifying the root cause of the fall; however, it does document a post fall intervention of frequent checks to be implemented. R2's Care Plan dated 5/25/23 documents R2 is at high risk for falls related to Confusion, Gait/balance problems, Incontinence, and Psychoactive drug use. This Care Plan does not document the new intervention of frequent checks from R2's 12/9/23 fall. On 1/29/24 at 1:50 PM, V1 Administrator, V2 DON (Director of Nursing) and V3 ADON (Assistant Director of Nursing) all stated that the care plan should be updated to reflect new interventions as listed on the Fall Report. V3 acknowledges that the care plan did not contain the intervention of frequent checks of R2 from the 12/9/23 fall. 3. R3's Fall Risk assessment dated [DATE] documents R3 is a moderate fall risk. R3's MDS (Minimum Data Set) dated 9/19/23 documents R3 has severe cognitive impairments and requires extensive assistance of one staff for transfers. R3's Unwitnessed Fall Report dated 11/3/23 documents CNA (Certified Nursing Assistant) found R3 sitting on R3's buttocks, on the floor next to the bed, leaning against the bed. R3's call light was on. R3 stated R3 pressed the call light after sliding off the bed and explained R3 was trying to get to the bathroom. R3's bed was very wet from being incontinent and (R3) was trying to get to the bathroom. The facility did not provide a fall investigation with documented root cause of the fall or what new interventions were implemented. R3's Care Plan dated 10/11/23 documents, R3 is at risk for falls due to gait/balance problems and incontinence with interventions including: anticipate and meet needs, be sure call light is within reach and encourage R3 to use it for assistance as needed. Respond promptly to all requests for assistance. Educate the resident/family/caregivers about safety reminders and what to do if a fall occurs. Ensure R3's bed is in lowest position and floor mats are in place. Ensure R3 is sitting in the wheelchair properly. Offer earlier times to get up in the morning if R3 is awake. Staff to get R3 ready for the day at the end of midnight shift due to R3's pattern of wanting to get up earlier and attempting to do so without assistance. Staff to offer snack, drink, and activity while waiting for breakfast. Staff to provide frequent checks to ensure proper alignment in bed. Reposition as needed and use smaller blankets on bed to prevent R3 from getting tangled up in covers. This care plan does not document any new fall interventions since 8/1/23. On 1/29/23 at 12:15 pm, V1 Administrator stated the facility normally investigates falls, especially if there is injury, but did not do one with R3's 11/3/23 fall. V1 also verified that since there was no fall investigation, there were no new post fall interventions implemented. The facility's Fall Prevention and Post Fall Management Policy dated 8/8/23 documents the nursing staff, in conjunction with the attending physician, consultant pharmacist, therapy staff, and other members of the multidisciplinary team, will seek to identify and document resident risk factors for falls and establish a resident centered falls prevention plan based on relevant assessment information. The staff will seek to identify environmental factors that may contribute to falling, implement a resident centered fall prevention plan to reduce the specific risks factor(s) of falls for each resident at risk or with a history of falls, and implement relevant interventions to try to minimize serious consequences of falling. Resident responses to interventions will be monitored and if the resident continues to fall, staff will re-evaluate the situation and whether it is appropriate to continue or change the current interventions. Continue to collect and evaluate information until the cause of the falling is identified or it is determined that the cause cannot be found. When a fall occurs, the following information should be recorded in the resident's medical record: the condition in which the resident was found, assessment of the data including vital signs and any obvious injury, interventions or treatment administered, notification of the family and physician, and appropriate interventions taken to prevent future falls.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to notify physician and resident representative of a change in medical condition for one of four residents (R4) reviewed for notification of c...

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Based on interview and record review, the facility failed to notify physician and resident representative of a change in medical condition for one of four residents (R4) reviewed for notification of changes in condition on the sample list of four. Findings Include: R4's Treatment Encounter Notes by V12 PTA (Physical Therapy Assistant)/Therapy Director documents: 12/27/23 - R4 refused PT (Physical Therapy) this morning due to not feeling up to it but agreed to do it in the afternoon/evening. R4 reports feeling weak. R4 also reports moderate left leg pain during gait (knee to ankle on anterior aspect). R4 was observed to pick left foot up from ground and shake it out during gait. Increased assistance required for transfers. Nurse reports R4 was very weak and did not feel well yesterday. 12/29/23 - R4 requires frequent sitting rest breaks on this date due to complaints of pain in left lower leg. 1/1/24 - R4 is having some difficulty tolerating weight bearing on left lower extremity. R4 reports pain in the left ankle and mid gastric areas. R4 has no reports of pain while sitting. R4 is unable to ambulate longer distances due to discomfort. Supervising Nurse notified. 1/3/24 - R4 is unable to tolerate ambulating longer distances due to reports of pain in the left ankle and gastric areas. R4 ambulated approximately 90 feet then reports pain and has difficulty tolerating weight bearing on the left leg. R4 was able to ambulate an additional 20 feet then asks to sit. Attempted to ambulate again but R4 was unable to tolerate weight bearing. 1/5/14 - R4 ambulated 50-90 feet then complained of pain in the left lower extremity. R4 becomes unsteady as a result of discomfort and has to sit down. R4 is unable to ambulate longer distances as a result. R4 denies pain while sitting. Discussed R4's complaints with supervising nurse. R4's Medical Record does not document the above change in R4's medical condition or that V13 Physician or V14 (family) were notified of this change in condition until 1/6/24. R4's Progress Note dated 1/6/24 by V4 RN (Registered Nurse) documents R4 been complaining of pain on weight-bearing to left lower extremity. Physical therapy reports R4's endurance has decreased due to pain. Noted R4 began complaining of pain approximately one week ago per therapist's report. No redness, edema, warmth, or signs of injury on assessment by this nurse. V14 notified of concerns. Staff encouraged fluids, rest, and nutritional options with no notable relief. V13 Physician here on 1/5/24 and assessed. Orders received for x-rays to left lower extremity as well as Ultrasound/Doppler. V14 in agreement with orders. On 1/25/24 at 3:37 pm, V14 (R4's family) stated V14 isn't sure when R4 got hurt and started having pain specifically because V14 was not notified about it until the beginning of January 2024 but was told at that time that R4 had been hurting for a while. On 1/19/24 at 10:30 am, V4 confirmed R4 had been complaining of pain to the left lower extremity for approximately one week prior to V13 and V14 being notified. V4 stated the facility was providing conservative treatments to R4 such as rest, hydration and proper positioning but when that was not affective, that is when V4 notified V13. The facility's Change in Resident's Condition or Status Policy dated 12/8/23 documents this organization promptly notifies the resident, his or her attending physician/healthcare provider, and the resident's representative of changes in the resident's medical/mental condition and/or status. The nurse will notify the resident's attending physician/healthcare provider when there has been a (an): accident or incident involving the resident, discovery of injuries of an unknown source and/or a significant change in the resident's physical/emotional/mental condition.
Aug 2023 1 deficiency
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected multiple residents

Based on interview and record review the facility failed to administer Pneumococcal Conjugate Vaccine (PCV) 13, PCV 15, PCV 20 and/or Pneumococcal Polysaccharide Vaccine (PPSV) 23 to four (R1, R3, R4,...

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Based on interview and record review the facility failed to administer Pneumococcal Conjugate Vaccine (PCV) 13, PCV 15, PCV 20 and/or Pneumococcal Polysaccharide Vaccine (PPSV) 23 to four (R1, R3, R4, R8) residents out of five residents reviewed for vaccinations in a sample list of 16 residents. Findings include: 1.) R1's undated Face Sheet documents R1's admission date of 6/25/2020. R1's Electronic Medical Record (EMR) documents R1's medical diagnoses of Vascular Dementia, Diabetes Mellitus, Severe Protein-Calorie Malnutrition and Peripheral Vascular Disease (PVD). This same EMR does not document R1's refusal nor administration of Pneumococcal Conjugate Vaccine (PCV) 13, PCV 15, PCV 20 and/or Pneumococcal Polysaccharide Vaccine (PPSV) 23. 2.) R3's undated Face Sheet documents R3's admission date of 11/25/17. R3's Electronic Medical Record (EMR) documents medical diagnoses of Alzheimer's Disease, Stage 3 Chronic Kidney Disease, Protein Calorie Malnutrition and Asthma. This same EMR documents R1 had received PPSV 23 on 7/8/2014. This same EMR does not document any further administrations nor refusals of PCV 13, PCV 15, PCV 20 and/or PPSV 23. 3.) R4's undated Face Sheet documents R4's admission date of 9/1/2017. R4's Electronic Medical Record (EMR) documents R4's medical diagnoses of Alzheimer's Disease, Allergic Rhinitis, Protein Calorie Malnutrition and Atrial Fibrillation. This same EMR documents R1 had received PPSV 23 on 9/1/2017. This same EMR does not document any further administrations nor refusals of PCV 13, PCV 15, PCV 20 and/or PPSV 23. 4.) R8's undated Face Sheet documents R8's admission date of 7/28/21. R8's Electronic Medical Record (EMR) documents R8's medical diagnoses. This same EMR documents R8 had received PPSV 23 on 10/4/2014 and PCV 13 on 11/3/2015. This same EMR does not document any further administrations nor refusals of PCV 13, PCV 15, PCV 20 and/or PPSV 23. On 8/2/23 at 12:30 PM V2 Director of Nurses stated the facility is not able to provide any further documentation on resident Pneumococcal Vaccinations. V2 stated the program was monitored by another employee who has since left. V2 stated, We (facility) are working on getting this all together for the future. I have already spoken with pharmacy to get doses on hand. I have already begun to get this program organized. It is too bad it wasn't already but I am working on it. The undated facility policy titled 'Pneumococcal Vaccine Program Policy and Procedure' documents it is the policy of this facility that each resident will be offered immunization(s) against Pneumococcal disease in accordance with current standards of practice and the Advisory Committee on Immunization Practices (ACIP) recommendations, unless contraindicated or already immunized. For residents 65 years or older: 1 dose of PCV 20 or 1 dose of PCV 15 followed by a dose of PPSV 23 greater than or equal to one year later. A physician's order for the Pneumococcal vaccination must be obtained for PCV 20, PCV 15 and/or PPSV 23. Residents and/or representatives will be provided with education on the benefits and potential risks of receiving the Pneumococcal vaccine. Documentation will include education provided and resident/resident representative decision to accept or refuse vaccination. If the resident did not receive the influenza vaccine and the reason of medical contraindication and /or refusal after education provided.
Apr 2023 8 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure a resident did not develop a pressure ulcer, fa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure a resident did not develop a pressure ulcer, failed to complete an initial or weekly wound assessments and failed to refer resident to the dietician for an evaluation of nutritional interventions to promote healing for one of three residents (R3) reviewed for pressure ulcers on the sample list of six. This failure resulted in R3 acquiring an unstageable pressure ulcer to the right heel on 1/11/23 and not receiving nutritional interventions to promote healing until 3/21/23. Findings Include: The facility's Skin Integrity-Pressure Ulcers/Pressure Injury Policy dated 12/4/2017 documents any resident who is admitted without a pressure ulcer/pressure injury will not develop a pressure ulcer/pressure injury unless clinically unavoidable and a resident who has a pressure ulcer/pressure injury will receive care, services to promote healing, prevent infection (to the extent possible), and prevention of additional pressure ulcers/pressure injury. A pressure ulcer/Injury refers to the localized damage to the skin and/or the underlying soft tissue usually over a bony prominence or related to a medical device or other device. Avoidable means the resident developed a pressure ulcer/injury and that the facility did not do one of more of the following: evaluate the resident's clinical condition and pressure ulcer/pressure injury risk factors; define and implement interventions that are consistent with the resident needs, resident goals, and professional standards of practice; monitor and evaluate the impact of the interventions; or revise the interventions as appropriate. Unstageable encompasses three different scenarios: having a non-removable dressing in place that cannot be removed, slough and/or eschar, known but not stageable due to coverage of the wound bed by slough and/or eschar, or suspected deep tissue injury in evolution. Eschar is dead or devitalized tissue that is hard or soft in texture; usually black, brown, or tan in color, and may appear scab-like. To prevent a pressure ulcer/pressure injury, the facility will identify whether the resident is at risk for developing or has a pressure ulcer/pressure injury upon admission and thereafter; evaluate resident specific risk factors for changes in the resident's condition that may impact the development and/or healing of a pressure ulcer/pressure injury, implement/monitor/modify interventions to attempt to stabilize, reduce or remove the underlying risk factors. Using the Skin Risk Breakdown Assessment Tool which includes categories for sensory perception, moisture, activity, mobility, nutrition and friction, make consideration of those individual scores that place a resident at risk and refer to the prevention guidelines for interventions. R3's MDS (Minimum Data Set) dated 1/2/23 documents R3 requires extensive assist of two staff for bed mobility and transfers and is at risk for pressure ulcers. R3's Skin Breakdown Risk assessment dated [DATE] documents R3 is at high risk for skin breakdown. R3's Care Plan dated 12/29/22 documents R3 is at risk for potential pressure ulcer development related to urinary incontinence and immobility with interventions to educate the resident/family/caregivers as to causes of skin breakdown; including transfer/positioning requirements, importance of taking care during ambulating/mobility, good nutrition and frequent repositioning, monitor/document/report PRN (as needed) any changes in skin status; appearance, color, wound healing, sign/symptoms of infection, wound size (length, width, and depth) and stage of wound, and thoroughly cleanse and dry peri area with each incontinent episode. R3's Nursing Progress Notes document the following: 12/29/22 - R3 was admitted to the facility status post hospitalization for a fractured right hip. There is no documentation of any pressure ulcers upon admission, only of a surgical wound to the right hip. 1/11/23 - R3 noted to have a wound to the right heel, which was measured and logged in the wound documentation. Dry dressing applied. R3 tolerated well. Complaints of pain to area when touched. There is no documentation in R3's medical record that the RD (Registered Dietician) was notified of R3 having a wound until 3/28/23. R3's 3/28/23 Nutritional Assessment by V13 RD documents R3 is receiving a magic cup daily, has a fractured hip and blister to the right heel and is experiencing right foot pain. R3's laboratory results dated [DATE] document an albumin level of 2.7, normal is 3.5 - 5.0 and a total protein level of 4.9, normal is 6.3-8.3. R3's Only Wound Evaluations/Assessments in R3's Medical Record are as follows: 1/11/23 - R3 has a wound measuring 0.56 cm (centimeters) by 0.97 cm but does not document the size, stage or characteristics of the wound. 1/15/23 - R3 has a blister to the right heel, in house acquired, of unknown age measuring 5 cm by 4.43 cm but does not document the stage or characteristics of the wound. 1/28/23 - R3 has a blister to the right heel, in house acquired, of unknown age, measuring 3.21 cm by 3.79 cm. 3/26/23 - R3 has a blister to the right heel, in house acquired, of unknown age, measuring 2.1 cm by 3.57 cm. 4/1/23 - R3 has a blister to the right heel, in house acquired, measuring 3.95 cm by 2.37 cm. R3's Wound Care Telemedicine Initial Evaluation Notes dated 2/10/23 by V14 Wound Physician documents R3 has an unstageable, full thickness, pressure ulcer to the right heel measuring 5 cm by 4 cm covered in 50% thick adherent devitalized necrotic tissue and 50% dermis with moderate serous drainage. R3's Wound Care Telemedicine Follow Up Evaluations document the following: 3/3/23 - unstageable, full thickness, pressure ulcer to the right heel measuring 5 cm by 4 cm, covered 100% by a thick adherent devitalized necrotic tissue with light serous drainage. No change to the wound. 4/14/23 - unstageable, full thickness, pressure ulcer to the right heel measuring 5 cm by 3 cm, covered 100% with thick adherent devitalized necrotic tissue with no exudate. No change to the wound. R3's April 2023 Physician Orders documents an order to Cleanse the right heel wound with normal saline and pat dry. Then apply betadine and wrap with gauze three times per week. These orders also document an order dated 3/21/23 for a Magic Cup {Nutritional Supplement} QD (daily), which was then increased to BID (twice a day) on 4/12/23. R3's March 2023 MAR (Medication Administration Record) documents R3 did not receive the ordered magic cup on the 21st, 24th, 25th and 26th. R3's April 2023 MAR does not document R3 received the magic cup BID {with breakfast and supper} as ordered from the 12th - 16th. On 4/17/23 at 9:05 am, R3 was brought breakfast and did not receive the ordered magic cup. On 4/17/23 at 10:30 am, V4 RN (Registered Nurse) confirmed R3 was supposed to get a magic cup as a nutritional supplement but did not get it at times due to the supplier being out of them. V4 stated the magic cups are served with meals and come out of the kitchen. On 4/17/23 at 10:38 am, V12 Dietary Aide confirmed the facility was out of magic cups for a while but currently has them. V12 stated V12 is not sure why R3 did not receive it today with breakfast. On 4/13/23 at 1:45 pm, R3 was lying in bed, on a regular mattress. V4 RN (Registered Nurse) removed the dressing to R3's right heel to reveal an approximate. 4 cm x 3 cm hard black eschar area to the right heel. V4 completed the dressing change as ordered. On 4/17/23 at 1:13 pm, V13 RD stated normally V13 is notified of wounds by V2 DON (Director of Nursing) or the nursing staff and if a resident has a wound, I (V13) normally throw the kitchen sink at them; reviewing their intakes, weight history, any current supplements, if they are taking them or not, and if the wound isn't healing, what else needs changed. Just try to find the breakdown. V13 stated V13 will write a progress note and/or complete a nutritional assessment for the resident when V13 is notified of skin breakdown, and with no assessment completed until 3/28/23, V13 guesses V13 wasn't notified until 3/28/23 but will have to check V13's records. V13 stated V13 isn't sure what V13 would have recommended at the time for R3 when R3 developed the pressure ulcer to the right heel., V13 stated, I (V13) would have done something, probably liquid protein. V13 also stated V13 hates to say R3 not receiving the supplement when the wound first developed, or as ordered since it was started, is contributing to the wound not healing because nutrition is just one corner stone of the healing process but with R3's albumin level and total protein level being low and the fact R3 has an unstageable pressure ulcer and significant weight loss, R3 needs something more than what (R3) is getting. On 4/17/23 at 1:46 pm, V2 DON stated, when a resident develops a new pressure ulcer, the nurses should measure the wound, call family, and the physician to get order for treatment or a wound consult visit. The floor nurses should also call the RD or email the RD for possible interventions. V2 also stated the facility at times will put residents into a specialty mattress if the wound is a recurring problem or if it isn't getting better with the current treatments but hasn't investigated doing that for R3. On 4/17/23 at 2:22 pm, V2 DON stated the Wound Evaluations of R3's pressure ulcer that were provided are the only ones the facility has completed. V2 explained V2 would like the evaluations to be done weekly but that is a work in progress. On 4/18/23 at 10:01 am, V14 Wound Physician stated V14 has seen R3 via Telemedicine visits only and the facility staff are providing the measurements and condition of the wound to V14. V14 stated V14 is being told the pressure ulcer isn't draining anymore and that is what V14 was managing is the drainage aspect, so in that case, the pressure ulcer is now stable. Nutritional interventions such as Vitamin C, multivitamins, and/or extra protein would help to heal the wound. On 4/18/23 at 11:29 am, V13 RD stated after looking back on V13's notes, V13 had not been informed of the pressure ulcer when it first developed, it wasn't until R3 also had a weight loss that V13 was notified. I have already spoken with V2 and V3 ADON (Assistant Director of Nursing) and we are coming up with a new way for V13 to be notified so that this doesn't happen again in the future. V13 explained, supplements absolutely aid in healing of the wound and had I (V13) been notified of the wound upon development, I (V13) would have at least put (R3) on a multivitamin and possibly liquid protein also but you have to look at the whole picture. At that point, I (V13) believe (R3) was eating well because (R3's) weight was stable. (R3) had just broken (R3's) hip prior to the development so that is part of looking at the whole picture of what is going on with someone. Hopefully we {facility} will start to see some improvement in the wound now with these additional supplements. On 4/18/23 at 1:50 pm, V2 DON in the presence of V1 Executive Director and V3 ADON stated looking back on R3's situation and with R3 just having a fractured hip and not being mobile, R3 would have been a candidate for a special pressure relieving mattress and that R3 should have had one. V2 confirmed there were no pressure relieving interventions in place upon admission to prevent R3 from developing a pressure ulcer.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to complete thorough post fall investigations for two residents (R1, R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to complete thorough post fall investigations for two residents (R1, R4). The facility also failed ensure a resident was supervised and using the appropriate transfer devices to prevent a fall for one of three residents (R1) reviewed for falls on the sample of six. This failure resulted in R1 falling while standing unassisted in the bathroom, sustaining a head laceration requiring four staples. Findings include: The facility's Fall Reduction Policy dated last revised on 1/5/2021 with next review dated 1/5/2022 documents that this policy is intended to ensure the facility provides an environment that is free from accident hazards over which the facility has control and provides supervision and assistive devices to each resident to prevent avoidable accidents. This includes identifying, evaluating and analyzing hazards and risks, implementing interventions to reduce hazards and risks and monitoring effectiveness and modifying interventions when necessary. The policy states that all residents will be assessed on admission, following a fall, quarterly per guidelines or if the Interdisciplinary Team (IDT) recognizes a change in condition and that all residents are assessed on admission using the admission Nursing Evaluation and following Minimum Data Set (MDS) protocol thereafter. The policy states residents identified as being at risk for falls will have individualized care plan intervention. IDT Falls Committee will meet on an ongoing basis to review fall analysis. This policy documents procedure following a fall is outlined in the Incident Reports policy which includes completion of Incident Report, documentation in IDT notes, 72-hour monitoring, Fall Risk Evaluation Tool, and review and update of Plan of Care. The facility's Incident Reports - Clinical Department policy dated 9/3/2009 documents an incident is any happening which is not consistent with the routine operation of the facility or the care of a particular resident. It may be an accident or a situation which might result in an accident. The nurse should complete an incident report after each incident for example falls. The policy states this facility shall notify the Department of Public health of any accident or incident, which has, or likely to have a significant effect on the health, safety, or welfare of our resident and in implementing this policy the following shall apply to ensure appropriate follow-up care in the event of an accident/incident. The residents power of attorney for health care, physician, and supervisor should be notified. After the residents cared for, the incident report and incident management investigation tool should be completed in its entirety by the nurse. Any recommended intervention should be carried out to prevent event from reoccurring. A complete report will be filed on the approved incident form. No incident report or copies are to be placed in the medical record. Incident reports are to be reviewed by the director of health care services or designee and the administrator as appropriate. Incidents resulting in injury should be forwarded to corporate director of risk management for example falls resulting in serious injury/illness or death. The policy states a descriptive summary of each incident or accident shall be recorded in the progress notes or nurses notes for each resident involved and the facility shall maintain a file of all written reports of incidents or accidents involving residents. The facilities Incident Reports - Clinical Department policy does not include the facility is to complete 72-hour monitoring, Fall Risk Evaluation Tool, and review and update of Plan of Care as the facility's Fall Reduction Protocol documents the Incident Reports - Clinical Department policy will outline. 1. R1's Minimum Data Set (MDS) dated [DATE] documents R1's balance during transitions and walking as, not steady, only able to stabilize with staff assistance. R1's Incident Report dated 1/1/23 at 2:36pm documents R1 had a witnessed fall on 1/1/23 at 9:35am. This report documents V21, Certified Nursing Assistant (CNA) called V4, Registered Nurse (RN) to R1's room. R1 was laying on R1's back on the floor in R1's bathroom with bright red blood on the back of R1's head, which was actively bleeding. V21 stated V21 was providing care, turned for a brief moment and R1 lost R1's balance and fell straight back. There is no documentation into an investigation of details of what care was being provided, where R1 was and what R1 was doing just before R1 fell, or why/where V21, CNA turned away from R1. R1 told V21 immediately after the fall, I (R1) can't see. Within a few seconds R1 was able to see the CNA. This report documents R1 was unable to provide further details. This report documents V4, RN and V21 attempted to sit R1 up after assessing R1. R1 cried out in pain to the lower back. This report documents predisposing physiological factor of gait imbalance and that R1 was ambulating without assist. There is no documentation that a gait belt was in place while R1 was standing in R1's bathroom. This report documents R1's Care Plan was reviewed and implemented a new intervention post fall to have Physical Therapy evaluate and treat. There is no documentation of the root cause of this fall. R1's medical records do not document 72-hour post fall monitoring as per the facility's policy. R1's Neurological check documentation is incomplete. R1's Hospital Records dated 1/1/23 document R1's Computed Tomography of the Head or Brain without Contrast results dated 1/1/23 document no acute Intracranial abnormality and a right posterior parietal scalp hematoma. These records document R1's X-ray of the left hip with pelvis results dated 1/1/23 at 2:43pm documenting there is no fracture or acute abnormality. This report documents degenerative changes of the lower lumbar spine. There is no documentation of additional lumbar spine radiology tests on 1/1/23. R1's Hospital Records dated 1/9/23 document R1 arrived at the local emergency room with complaints of increased confusion ongoing since 1/1/23 after sustaining a fall and that R1 had been seen at another local emergency room on 1/1/23 where R1 was diagnosed with a Urinary Tract Infection (UTI) and staples were placed in R1's head. R1 has chronic pain but R1's lower back pain has increased. These records document R1's initial Computed Tomography (CT) scan was abnormal in which R1 was evaluated by neurosurgery at the bedside. These records document R1 was also found to have L1 (Lumbar Vertebrae) compression fracture. These records document CT of Abdomen and Pelvis with Contrast Results dated 1/9/23 at 3:13pm documenting, there is a slight concave compression of the L1 inferior endplate with slight increased density of this segment. Consider MRI (Magnetic Resonance Imaging) if indicated for a questionable subtle acute compression fracture of the L1 vertebral body. These records also document CT of the Brain without Contrast results including Low-density/chronic left subdural fluid collection/hemorrhage and that this report flagged for provider attention. These records document Assessment/Plan including L1 Compression Fracture and a Left Convexity Subdural Hygroma VS Subdural Hematoma. R1's Neurosurgery Consultation dated 1/9/23 documents R1 has a Mild Compression Fracture of unknown Chronicity and a small left convexity Subdural Hygroma verses Chronic Subdural Hematoma. This consultation documents R1 is not a candidate for kyphoplasty at this given time and no neurosurgical intervention indicated at this time. The handwritten report notes dated 1/10/23 from the local hospital document the facility received information that R1 had a L1 compression fracture in addition to a Urinary Tract Infection. On 4/17/23 at 11:15am, V4, Registered Nurse (RN) stated V4 was notified that R1 was on the floor. R1 was on R1's back with a wound to right side of R1's head that was bleeding. V4 stated V21, CNA said V21 was within arm's reach of R1 and saw R1 falling and was not able to reach R1. V21 stated V21 was by R1's recliner and R1 was at the sink in the bathroom. V4 stated R1 requires a stand by assist while standing and ambulating and that V21 was aware as V4 notified V21 on 1/1/23 before the fall. V4 stated V21 was also aware that V21 was to stay with/right beside R1 when R1 was standing. V4 stated R1 hit R1's head pretty hard. V4 stated R1 complained of (R1's) back hurting, tried to sit (R1) up a little but (R1) was in excruciating pain to R1's back. V4 stated R1 was crying out in pain to R1's back so they did not move R1 and called 911 to transport R1 to the hospital. V4 stated R1 has a history of chronic back pain, but never the level of severity R1 had after falling on 1/1/23. On 4/20/23 at 1:40pm, V2, Director of Nursing (DON) stated the fall investigations are completed by the floor nurses. V2 stated the Interdisciplinary team (IDT) meetings discuss and decide appropriate interventions related to each fall. V2 stated, if needed V3, Assistant Director of Nursing (ADON) and V2 look in to the fall more and get additional information if needed and update care plan. V2 stated the IDT works on the root cause of the fall together and there is a page in the electronic charting for incidents where that is documented. I do not recall what the root cause of R1's fall was on 1/1/23. The box that is empty on the fall report is where that information should be regarding the root cause. I think V3 talked to V21, CNA. V2 thinks V21 told V2 that V21 turned around to grab some type of linen and that V21 was right next to R1. V2 stated R1 was standing at R1's sink with R1's walker but did not have a gait belt on and should have. V2 was unsure if R1 was wearing R1's shoes. V2 stated V21, CNA was terminated, due to the fall as well as issues with other staff. 2. R4's Fall Risk assessment dated [DATE] documents R4 is a high risk for falling. R4's Progress Notes dated as follows document: 2/6/23 at 4:57pm - Diagnosis: Right elbow fracture, post fall 2-1-23. Alert to self only, confused. Right arm in splint with ace wrap. 2/14/23 at 4:28pm - Description of event: R4 noted to be sitting on the floor in front of recliner with back leaning against recliner. Staff states R4 had been transferred to the recliner 5 minutes prior to watch television. Current Evaluation: R4 denies pain at this time. Assessment for Injury: No acute injury. New interventions put in place: (blank) R4's Incident report documents on 2/14/23 at 4:10pm, R4 was found sitting on the floor in front of recliner with R4's back leaning against the recliner. Staff stated R4 had been transferred to R4's recliner 5 minutes prior to watch television. This report documents R4 was unable to give a statement, R4 was assessed for injury and assisted in to the wheelchair. This report documents there were no witnesses found. This report documents added to care plan to provide (R4) with activities that serve as distractions to help prevent R4 from falling. There is no documentation of witness statements from staff as to when R4 had been toileted, if R4 was incontinent at the time of the fall or if R4's call light was in reach. There is no documentation as to if R4 was wearing proper footwear. There is no documentation as to the root cause of R4's fall on 2/14/23. R4's medical records do not document a fall risk assessment post R4's fall on 2/14/23. On 4/20/23 at 1:40pm, V2, DON stated V2 did not believe the facility documented which staff were responsible for R4 at the time of R4's fall on 2/14/23. V2 stated V2 does not believe any witness statements were received from staff. V2 stated R4 kept stating R4 had to urinate, even with the urinary catheter being in place, even though it was draining okay, of which none of that information is documented in the investigation. V2 stated the facility policies are needing reviewed and that there have been a lot of corporate changes and that is who reviews/updates policies.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to notify resident representatives of a significant weight loss for two of three residents (R2, R3) reviewed for notification of change of con...

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Based on interview and record review, the facility failed to notify resident representatives of a significant weight loss for two of three residents (R2, R3) reviewed for notification of change of condition on the sample list of six. The facility also failed to notify the physician and resident representative of a change in a residents condition for one of three residents (R1) reviewed for a change in condition on the sample list of six. Findings Include: The facility Change of Condition and Emergency Evaluation of Resident Policy dated 5/15/14 documents residents with a change of condition must be evaluated and then notify the physician and HCPOA (Health Care Power of Attorney)/family. 1. R1's Progress Notes dated 12/27/23 at 8:23am document R1 had a small amount of amber emesis. This note documents R1's stomach is upset and R1 seems confused and pointed outside and said, look the planes are out and there was no plane in the air. This note documents an unidentified physician was notified. There is no documentation of which physician was notified or of follow-up/response from a physician. There is no documentation V20, R1's family was notified. R1's Facsimile Sheet to V15, R1's Physician documents on 12/27/23, R1 had a small amber liquid emesis with signs and symptoms of confusion pointing to the sky saying look a plane when nothing was there. There is no documentation of date/time this sheet was sent to V15. There is no documentation V15 received/acknowledged the facsimile or that this change in condition was followed-up on. On 4/20/23 at 1:40pm, V2, Director of Nursing (DON) stated the facility should have called to notify V15 of R1's change in condition if V15 had not responded/responded promptly. V2 stated for changes in condition that may require medical intervention, V15 should be called and notified. V2 stated V20 should have been notified and the details should be charted in the resident's medical record. 2. R2's ongoing computerized weight history documents the following weights: April 2023 - 104.6 pounds, March 2023- 109 pounds, February 2023- 112.6 pounds, January 2023- 115.6 pounds, December 2022 - 120.6 pounds, November 2022- 126 pounds, and October 2022 - 129.4 pounds. This calculates to be a weight loss of 19.17% from October 2022 - April 2023. R2's Nursing Progress Notes dated 1/12/23, 2/8/23, 3/8/23 and 4/12/23 all document R2's weight loss with notification to the physician and/or dietician but does not document R2's family was notified of the weight loss. 3. R3's ongoing computerized wight history documents the following weights: February 5, 2023 - 183.1 pounds, March 13, 2023 - 159.2 pounds, March 19, 2023 - 157.3 pounds, March 26, 2023 - 157.5 pounds. This calculates to be a weight loss of 13.05% from February 5, 2023 - March 13, 2023. R3's Nursing Progress Notes document the following: 3/16/23 documents R3's monthly weight as of 3/13 is 159.2 pounds. A re-weigh has been requested. weight loss of 13% in one month. 3/20/23 - weight this month after re-weigh is 157.3 pounds, re-weigh consistent with initial monthly weight. wt. loss of 14% in one month. R2's weight has been 170's/180's until this month. regular diet. RN (Registered Nurse) to notify physician of weight change. On 4/17/23 at 10:30 am, V4 RN stated when a resident has a significant weight loss, the physician and dietician are notified. V4 also stated families should be notified as well but V4 is not sure if that is being done or not. V4 verified that there is no documentation in R2 or R3's medical record that their representatives were notified of their weight loss. On 4/17/23 at 1:46 pm, V2 DON (Director of Nursing) stated families should be notified of weight losses and notification should be documented in the progress notes.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure grievances regarding food service were documented, that dietary was notified of the concerns or that the grievances were investigate...

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Based on interview and record review, the facility failed to ensure grievances regarding food service were documented, that dietary was notified of the concerns or that the grievances were investigated/resolved. These failures affect one of four residents (R1) reviewed for food services concerns on the sample of six. Findings include: The facility's Grievances policy dated 1/18/23 documents the Grievance Official is an individual who is responsible for overseeing the grievance process, receiving and tracking grievances through to their conclusion and issuing written grievance decisions to the resident. This policy documents the community will train and designate an individual who acts as the Grievance Official. Responsibilities include overseeing the grievance process, receiving and tracking all grievances through to conclusion, leading any necessary investigations by the community and completing written grievance resolutions to the resident involved. On 4/13/23 at 8:40am, V3, Assistant Director of Nursing (ADON) stated V20, R1's family, has voiced complaints of food service issues but could not elaborate on details. On 4/19/23 at 10:20am, V19, Diet Aide stated V20, R1's Family voiced concerns related to food and food services. V19 stated V20 types up a menu for R1 off what the facility has, and those are taped up in the kitchen. V19 stated one concern is V20 stated R1 keeps getting vegetables, R1 does not want them. V19 stated V19 has been reporting the concerns/complaints to V8, Culinary Director but V19 stated V19 feels it is being dropped because the concerns have not been followed up on after V19 has notified V8 multiple times. The facility's grievance log does not document food related grievances or concerns from January 2023 through 4/20/23. There is no documentation of V20's concerns related to food service issues. There is no documentation V8, Culinary Director was made aware of V20's concerns related to food/food services. On 4/19/23 at 12:20pm, V7, Grievance Official stated family or residents may contact V7 with concerns/grievances. V7 stated if another staff member hears the concern, their supervisor is made aware or they come to me. V7 stated V7 will follow up with resident and all involved. V7 stated the facility puts a plan of action in place and notifies family and/or resident. V7 stated V7 completes a follow up with supervisors who are in the area of the concern and follows up with families. Staff are supposed to send an email when concerns/grievances arise, otherwise sometimes the Interdisciplinary Team (IDT) meeting is another time V7 is notified of grievances. V7 does not remember being notified of dietary concerns. V7 stated V18, Life Enrichment Coordinator is supposed to set date for resolution of the resident council grievances and let the family/resident know what is going on. V7 stated V7 believes the Life Enrichment Coordinator is supposed to track concerns from resident council meetings.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0659 (Tag F0659)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to implement physician's orders for one of three residents (R1) reviewed for falls and skin concerns on the sample of six. Findings include: ...

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Based on interview and record review, the facility failed to implement physician's orders for one of three residents (R1) reviewed for falls and skin concerns on the sample of six. Findings include: R1's undated Standing Orders Sheets signed by V15, Physician document to follow orders sent from the hospital. R1's After Visit Summary (AVS) dated 1/1/23 documents R1's orders including Ibuprofen 400mg (milligrams) every 6-8 hours with food for pain/inflammation for mild to moderate pain. This AVS documents to apply ice to sore area of the body for the next 72 hours and alternate hot cold therapy. There is no documentation R1's orders for Ibuprofen and alternating heat/ice were transcribed to R1's Physician's Orders at the facility. R1's Communication Form dated 4/8/23 at 10:00pm documents R1 has excoriation and rash under the right breast. Please provide PRN (as needed) order. This form documents on 4/11/23, okay for Nystatin powder to be applied to affected area twice daily and PRN (as needed) excoriation. R1's Electronic Medical Record Physician's Order Summary documents an order dated 4/11/23 that documents, Nystatin External Cream 100000 UNIT/GM (Nystatin (Topical)) apply to rash under right breast as needed, instead of the powder twice daily and PRN as ordered. There is no documentation this medication has been administered twice daily or PRN as ordered. On 4/20/23 at 1:40pm, V2, Director of Nursing (DON) stated staff should ensure all physician's orders from emergency room visits are transcribed to the facility's electronic medical records. V2 stated the facility should ensure when transcribing physician's orders, they are transcribing them accurately so that the medication/treatment can be implemented/administered accurately/correctly.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to complete ordered lab work for two of three residents (R1, R3) reviewed for laboratory testing on the sample list of six. Findings Include: ...

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Based on interview and record review, the facility failed to complete ordered lab work for two of three residents (R1, R3) reviewed for laboratory testing on the sample list of six. Findings Include: 1. R1's medical record documents undated Standing Orders signed by V15, R1's Physician to obtain a urinalysis (U/A) and culture and sensitivity if patient exhibits more than 3 signs/symptoms of a Urinary Tract Infection (UTI). On 4/13/23 at 9:30am, V20, R1's Family stated R1 wasmore confused with some additional concerns for possible UTI and on August 5, 2022, V20 asked for urine specimen to be collected but the facility never collected the specimen. V20 stated the facility told V20, we dropped the ball. On 4/17/23 at 11:15am, V4, Registered Nurse (RN) stated V20, R1's Family requested a urine specimen to be collected in August 2022. V4 stated R1 kept stating R1 can only pee at 2:30pm and had tried several attempts and straight catheterization to obtain a urine specimen, but not successful. V4 stated the collection of the urine specimen to be sent for testing was clearly dropped. R1's medical records do not document a urine specimen was collected as per R1's Standing Orders in August 2022. 2. R3's Physician Order Form dated 4/6/23 documents an order for R3 to have a CBC (Complete Blood Count), CMP (Comprehensive Metabolic Panel), and Hemoglobin A1C completed due to poor wound healing. R3's Medical Record contained the laboratory results for the CBC and CMP but not the Hemoglobin A1C. R3's Nursing Progress Notes dated 4/8/23 document V17 (R3's family) was updated that V16 APN (Advanced Practice Nurse) had ordered laboratory testing per V17's request to check R3 for diabetes but that the Hemoglobin A1C was not obtained due to a non-supportive diagnosis code. On 4/17/23 at 10:30 am, V4 RN (Registered Nurse) stated V4 was the nurse on duty when the Lab came to draw R3's ordered tests. V4 explained R3's Hemoglobin A1C was not drawn, stating the lab said a new diagnosis code was needed as the code for a non-healing wound was not acceptable. V4 stated V4 called V15 Physician with an update and V15 gave a new diagnosis of hyperglycemia. V4 explained V4 did not call the lab back to the facility or complete a new lab request but did pass it on to the next shift. V4 stated V4 did not write an order or document the diagnosis of hyperglycemia in R3's medical record because V4 was uncomfortable doing that, even though V15 gave a new diagnosis, because R3 isn't a diabetic, as far as V4 knows. On 4/17/23 at 10:57 am, V2 DON (Director of Nursing) stated V4 should have written up a telephone order with the new diagnosis code that was given and filled out a new lab request. V2 was not aware that the laboratory needed a new diagnosis and that the ordered test had not been completed. On 4/18/23 at 9:55 am, V2 stated V2 checked the online laboratory results and R3's Hemoglobin A1C has not been completed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to provide a therapeutic diet and nutritional supplements as ordered to ensure resident weights were maintained for two of three ...

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Based on observation, interview and record review, the facility failed to provide a therapeutic diet and nutritional supplements as ordered to ensure resident weights were maintained for two of three residents (R2, R3) reviewed for meals on the sample list of six. Findings Include: 1) R2's ongoing computerized weight history documents the following weights: April 2023 - 104.6 pounds, March 2023- 109 pounds, February 2023- 112.6 pounds, January 2023- 115.6 pounds, December 2022 - 120.6 pounds, November 2022- 126 pounds, and October 2022 - 129.4 pounds. This calculates to be a weight loss of 19.17% from October 2022 - April 2023. R2's April 2023 Physician Orders document R2 is to receive a High Calorie/High Protein diet, Regular texture for a diagnosis of Unspecified Protein - Calorie Malnutrition. This Physician Order Sheet also documents an order on 4/12/23 to discontinue R2's TID (three times a day) health juice {nutritional supplement}, which was originally ordered on 11/25/22, and replace it with a health shake {nutritional supplement} to BID (twice a day) pending confirmation. R2's March 2023 MAR (Medication Administration Record) documents R2 did not receive the ordered Health Juice three times a day as ordered on the 1st, 2nd, 6th, 7th, 11th, 12th, 15th, 16th, 18th, 20th, 21st, 24th, 25th, 26th, 29th or 30th. R2's April 2023 MAR documents R2 did not receive the ordered Health Juice three times a day as ordered on the 3rd, 4th and 7th. R2's April 2023 MAR does not document that R2 received the ordered Health Shake BID at all from the 12th - 16th. On 4/13/23 at 1:15 pm, V8 Culinary Director prepared R2's lunch which consisted of 2 BBQ (Barbeque) ribs, baked beans, coleslaw, a chocolate chip cookie. An unidentified CNA (Certified Nursing Assistant) provided R2 with a grape drink and water. The facility Diet Extensions: Thursday Week 2 documents for a High Calorie High Protein diet, R2 was to have Beer Cheese Soup and 8 ounces of whole milk, in addition to what R2 was served. The facility Diet Extensions: Monday Week 3 documents for breakfast, R2 was to have 6 ounces of juice, 8 ounces of whole milk, a hot beverage, 2 slices of French Toast, 2 sausage, and fresh fruit. For lunch, R2 was to have sausage and cabbage soup, spaghetti with meat sauce, green beans, garlic bread, 8 ounces of whole milk and a hot beverage. On 4/17/23 at 9:15 am, V12 Dietary Aide prepared R2's breakfast, with V8 present, which consisted of 2 slices of French toast, 3 slices of bacon, and fresh mixed fruit. An unidentified CNA provided R2 with coffee that contained creamer and sugar. R2 was not served milk. On 4/17/23 at 10:57 am, V2 DON (Director of Nursing) with V1, Executive Director present stated, Pending Confirmation on orders means the order was put in by someone other than the nurse and the nurse just needs to go in and confirm the order. R2 should be receiving the supplement, even when the order is in pending status. On 4/17/23 at 12:25 pm - V4 RN (Registered Nurse) stated R2's order for the health shake is showing up as pending confirmation and therefore R2 has not been receiving it. V4 stated V4 was not aware that if orders were showing as pending confirmation that V4 needed to confirm the order and be giving it, nobody has ever told me that. On 4/17/23 at 12:27 pm, V12 prepared R2's lunch, with V8 present, which consisted of spaghetti with meat sauce, green beans, and garlic bread. An unidentified CNA provided R2 with juice. No milk or soup was served. On 4/17/23 at 12:30 pm, V8 stated V8 is unsure why R2 didn't get soup last Thursday {4/13/23} or today, it was down here and some residents got it. V8 stated V8 was not aware R2 was to get whole milk (per menu). V8 stated, if it's on the menu, R2 should be getting it. V8 stated dietary staff should be looking at the menu spreadsheet to see what to serve according to the specific diet. 2) R3's ongoing computerized wight history documents the following weights: February 5, 2023 - 183.1 pounds, March 13, 2023 - 159.2 pounds, March 19, 2023 - 157.3 pounds, March 26, 2023 - 157.5 pounds, April 2, 2023 - 150.2 pounds. This calculates to be a weight loss of 13.05% from February 5, 2023 - March 13, 2023. R3's April 2023 Physician Orders document an order for a magic cup {Nutritional Supplement} QD (daily) dated 3/21/23 - 4/12/23, at which point it was increased to BID (twice a day). R3's March 2023 MAR (Medication Administration Record) documents R3 did not receive the ordered magic cup on the 21st, 24th, 25th and 26th. R3's April 2023 MAR does not document R3 received the magic cup BID as ordered from the 12th - 16th. On 4/17/23 at 10:30 am, V4 RN (Registered Nurse) confirmed R3 was supposed to get a magic cup due to R3's significant weight loss and stated R3 did not get the magic cup at times though due to the supplier being out of them. V4 stated the nutritional supplements are normally served out of the kitchen. On 4/17/23 at 10:38 am, V12 Dietary Aide stated the facility currently has magic cups but did confirm they were out of them for a while. V12 confirmed the kitchen sends the magic cups out with the meal trays and is unsure why one was not sent out last week {4/13/23} or today {4/17/23}. On 4/17/23 at 1:13 pm, V13 Dietician stated if the facility was having a hard time obtaining a certain nutritional supplement, they should have reached out to V13 and V13 would have recommended something different, that they were able to get.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to act upon grievances/concerns received during resident council meetings for three months regarding food/dietary. These failures have the pot...

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Based on interview and record review, the facility failed to act upon grievances/concerns received during resident council meetings for three months regarding food/dietary. These failures have the potential to affect three of three residents (R1, R5, R6) reviewed for concerns related to dietary on the sample of six. Findings include: The facility's Residents' Advisory Council policy dated 6/15/2016 documents the facility resident council shall meet at least monthly with the staff coordinator who shall provide assistance to the council in preparing and disseminating a report of each meeting to all residents, the administrator, and the staff. Records of the council meetings shall be maintained. The residence Advisory Council may communicate to the administrator the opinions and concerns of the residents. The council shall review procedures for implementing resident rights and facility responsibilities and make recommendations for changes or additions which will strengthen the facility's policies and procedures as they affect residents rights and facility responsibilities. The council shall be a forum for obtaining and disseminating information, soliciting and adopting recommendations for facility programming and improvements, early identification of problems, and recommending orderly resolution of problems. The facility's Grievances policy dated 1/18/23 documents all grievances identified during the Resident Council meeting will be submitted immediately to the Grievance Official for investigation and resolution. Reporting of resolution outcome will be given to the Resident Council per protocol. The facility's Resident Council Meeting Agenda minutes dated as follows document: 1/26/23 - The food is terrible and cooked so residents can't eat it and that too much pasta is served. These minutes document concerns related to timeliness of food service and cold food were also voiced. 2/23/22 - Verified with V18, Lifestyle Coordinator the correct date of 2/23/23. Shortage of dietary help and no menu changes (as expected.) 3/23/23 - Food is not very good and that the food is plain and ordinary. These agenda minutes for January, February and March do not document V1, Administrator or dietary services were notified of these dietary food service concerns. There is no documentation of any action or response to these concerns. On 4/19/23 at 9:00am, V18, Lifestyle Coordinator stated resident council reviews resident rights and concerns that residents have, which is usually about the food. V18 stated V18 mentions the concerns to the departments the concerns pertain. V18 stated V18 has not had success with emails in the past, so V18 has not been emailing as it had not been effective. V18 stated V18 usually brings up the resident council concerns in the morning Interdisciplinary Meetings. V18 stated V18 does not follow up on the concerns from resident council and that old business is not always reviewed because sometimes residents are too sleepy. V18 stated R5 and R6 frequently complain of multiple concerns with dietary services and food. On 4/19/23 at 10:20am, V19, Diet Aide stated V20, R1's family has voiced concerns related to food service. V19 stated V20 types up a menu off what is available at the facility and V19 tapes those menus up in the kitchen weekly and available for staff to follow. V19 stated V19 has been reporting dietary concerns to V8, Culinary Director but V19 feels like concerns are not followed up on because the same concerns keep happening. V19 stated R1 and R5 are two residents who have specific needs/requests that are not followed and continue to be concerns.
Jun 2022 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to transmit Discharge Minimum Data Set (MDS) assessments within 14 days of the completion date for two of two residents (R14, R19 ) reviewed fo...

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Based on interview and record review the facility failed to transmit Discharge Minimum Data Set (MDS) assessments within 14 days of the completion date for two of two residents (R14, R19 ) reviewed for Discharge MDS assessments on the sample list of 20. Findings include: 1. R14's Discharge MDS assessment documents R14 discharged from the facility on 1/26/22 due to death in the facility. The facility's assessment lookup form documents R14's 1/26/22 Discharge MDS was completed on 1/26/22 but was not transmitted until 2/24/22. On 6/22/22 at 9:55 AM, V2 Director of Nursing stated R14's 1/26/22 Discharge MDS assessment was rejected by the system and V2 didn't realize it. V2 stated R14's 1/26/22 Discharge MDS was not transmitted within 14 days of the completion date. 2. R19's Discharge MDS assessment documents R19 discharged from the facility on 2/03/22 due to death in the facility. The facility's assessment lookup form documents R19's 2/03/22 Discharge MDS was completed on 2/03/22 but was not transmitted until 2/24/22. On 6/22/22 at 9:55 AM, V2 Director of Nursing stated R19's 2/03/22 Discharge MDS assessment was rejected by the system and V2 didn't realize it. V2 stated R19's 2/03/22 Discharge MDS was not transmitted within 14 days of the completion date.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to prevent the formation of a Stage II Pressure Ulcer cau...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to prevent the formation of a Stage II Pressure Ulcer caused by equipment, failed to assess a facility acquired Pressure Area and failed to prevent cross contamination during Pressure Ulcer dressing change for two (R16, R4) out of three residents reviewed for pressure ulcers in a sample list of 20 residents. Findings include: The facility policy titled 'Non Sterile Dressing Change' revised 8/16/18, documents the following: The wound is cleaned and protected with a dressing without contaminating the wound area, without causing trauma to the wound, and without causing the patient to experience pain or discomfort. 1. R16's undated Face Sheet documents an admission date of 5/17/22 and medical diagnoses of Chronic Kidney Disease Stage 3, Abnormal Finding of Lung Fields, Pneumonia, Open Wound of Right Lower Leg, Open Wound of Left Lower leg and Open Wound of Unspecified Buttock. R16's Minimum Data Set (MDS) dated [DATE], documents a Brief Interview for Mental Status score of 15 out of 15 possible points indicating R16 is cognitively intact. This same MDS documents R16 as requiring extensive assistance of one person for bed mobility, dressing and personal hygiene and extensive assistance of two people for toileting and transfers. R16's Physician Order Sheet (POS) dated June 1-30, 2022 documents a physician order dated 6/16/22 to cleanse Left Shin with wound cleanser, apply absorbent pad and wrap with gauze daily. This same POS documents a physician order dated 6/20/22 to cleanse Coccyx with wound cleanser, apply Triple Antibiotic Ointment and cover with foam dressing daily. This same POS does not document a physician order for R16's Right Shin blister noted on 6/16/22. R16's Treatment Administration Record (TAR) dated June 1-30, 2022 documents treatment order dated 6/17/22 to cleanse Left shin with wound cleanser, apply absorbent pad and wrap with gauze daily. This dressing change to Left Shin was not signed off on 6/17/22, 6/18/22 nor 6/19/22. This same POS documents a physician order dated 6/20/22 to cleanse Coccyx with wound cleanser, apply Triple Antibiotic Ointment and cover with foam dressing daily. This same TAR does not document a treatment order for R16's Right Shin blister noted on 6/16/22. R16's Nurse Progress Note dated 6/16/22 at 12:59 PM documents (R16) noted to have blisters to bilateral shins. Likely from rubbing against stand aid. R16's Electronic Medical Record (EMR) does not document wound assessments for (R16) Left Shin Pressure Ulcer, Right Shin Pressure Ulcer and Coccyx Pressure Ulcer. On 6/21/22 at 1:35 PM V11 Registered Nurse (RN) completed (R16) dressing change to Left Shin and Coccyx pressure ulcers. V11 RN placed dressing supplies including absorbent pad, foam dressing and scissors on bedside table without cleaning table or providing clean field. R16's Left Shin dressing was not dated or initialed and was heavily saturated with yellow liquid over entire absorbent gauze and spilling over onto gauze wrap. R16's Coccyx dressing was not dated or initialed and was moderately saturated with yellow/pink drainage over 75% of foam dressing. V11 used scissors to cut dressing off of R16 lower Left Shin, placed contaminated scissors on fitted sheet of R16 bed and then used same contaminated scissors to cut dressing to place over R16's lower Left Shin pressure ulcer. On 6/21/22 at 2:30 PM V11 RN stated, V11 noted (R16) bilateral shin pressure ulcers on 6/16/22. V11 stated (R16) had been using stand aid and that is what caused the pressure ulcers to (R16's) bilateral shins. They started out as blisters and now they have opened and gotten bigger. I should have measured them then but must have got busy and did not get it done. (R16's) Coccyx pressure ulcer was caused because (R16) used to sit in (R16's) recliner and would scoot down in the chair all the time. (R16) was constantly scooting herself in that recliner. (R16) used to sleep in the recliner too so I am sure that was not good for (R16) skin on bottom. V11 stated should have provided clean field and disinfected scissors between using them on a soiled dressing and then using them to cut clean supplies. 6/22/22 at 12:10 PM V2 Director of Nurses (DON) stated, (R16) used the stand aid up until 6/16/22. That is the day the nurse (V11) noticed that the stand aid had caused pressure sores to (R16's) lower shins on both sides. The padding on the stand aid rubbed against (R16's) shins causing the wounds. (R16's) wounds on bilateral shins would be considered Stage II pressure ulcers. (R16) does not have any documentation of (R16)'s facility acquired pressure areas on coccyx and bilateral shins being unavoidable. There was never a physician order to treat (R16's) Right Shin pressure ulcer. (R16) did not see the Wound Physician. (R16) Hospice Nurse Practitioner was notified of these wounds but no order was ever entered for (R16) Right Shin pressure ulcer. The wounds to (R16's) bilateral shins and coccyx were never measured so we (facility) do not know if the wounds have worsened. The nurses should be measuring the wounds and also assessing for odor, redness, signs of infection, drainage and look of wound to determine if wound is improving or deteriorating. Since this was not done, I (V2) have no way of knowing if (R16's) wounds improved or deteriorated. Cross contaminating a wound could cause an infection. That gives access for bacteria to get into the wound and could make the resident very sick. (V11) should have created a clean field prior to placing any supplies on the bedside table. Anytime a nurse applies a dressing, it is to be dated and initialed. We (facility) have no way of knowing how long the dressings were on (R16) due to them not being dated and initialed. 2. On 6/22/22 at 11:38 AM, V10 Registered Nurse changed the dressing to R4's pressure ulcer. R4 had a one centimeter round pressure ulcer the coccyx. R4's Physician order dated 5/27/22 documents a treatment order to the coccyx. This order states to cleanse area, apply collagen wound dressing to the wound bed, and cover with an adhesive foam dressing every day. R4's electronic medical record did not contain an assessment of this wound until 6/21/22. R4's skin tracking form dated 6/21/22 documents R4 has stage 2 pressure ulcer that measures one centimeter by one centimeter on the coccyx. On 6/22/22 at 10:25 AM, V2 Director of Nursing stated there was not an initial assessment completed when R4's wound was identified on 5/27/22. V2 stated the wound was not assessed until 6/21/22. V2 stated wound assessments are supposed to be completed weekly.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to store and label premade salads and gelatin in a manner to prevent contamination. This failure had the potential to affect all ...

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Based on observation, interview, and record review the facility failed to store and label premade salads and gelatin in a manner to prevent contamination. This failure had the potential to affect all 18 residents residing in the facility. Findings include: On 6/21/22 at 9:35 AM, bowls of individual premade salads which contained lettuce and cheese and two pans of setting gelatin where stored in the coolers in the kitchen. These salads and pans of gelatin where not covered or dated. V6 Dietary Manager who was present stated the salads and gelatin should be covered and dated. V6 stated both the salad and gelatin would be served at the lunch meal. The facility's census and condition report dated 6/21/22 signed by V2 Director of Nursing documents there are 18 residents residing in the facility.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Illinois facilities.
Concerns
  • • Multiple safety concerns identified: 3 harm violation(s). Review inspection reports carefully.
  • • 27 deficiencies on record, including 3 serious (caused harm) violations. Ask about corrective actions taken.
  • • Grade D (45/100). Below average facility with significant concerns.
  • • 70% turnover. Very high, 22 points above average. Constant new faces learning your loved one's needs.
Bottom line: Trust Score of 45/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Luther Oaks's CMS Rating?

CMS assigns LUTHER OAKS an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Illinois, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Luther Oaks Staffed?

CMS rates LUTHER OAKS's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 70%, which is 24 percentage points above the Illinois average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Luther Oaks?

State health inspectors documented 27 deficiencies at LUTHER OAKS during 2022 to 2024. These included: 3 that caused actual resident harm and 24 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Luther Oaks?

LUTHER OAKS is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 19 certified beds and approximately 15 residents (about 79% occupancy), it is a smaller facility located in BLOOMINGTON, Illinois.

How Does Luther Oaks Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, LUTHER OAKS's overall rating (4 stars) is above the state average of 2.5, staff turnover (70%) is significantly higher than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting Luther Oaks?

Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.

Is Luther Oaks Safe?

Based on CMS inspection data, LUTHER OAKS has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Illinois. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Luther Oaks Stick Around?

Staff turnover at LUTHER OAKS is high. At 70%, the facility is 24 percentage points above the Illinois average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Luther Oaks Ever Fined?

LUTHER OAKS has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Luther Oaks on Any Federal Watch List?

LUTHER OAKS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.