BRIA OF CAHOKIA

3354 JEROME LANE, CAHOKIA, IL 62206 (618) 337-9400
For profit - Limited Liability company 133 Beds BRIA HEALTH SERVICES Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#469 of 665 in IL
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Bria of Cahokia has received a Trust Grade of F, indicating significant concerns about the facility's quality of care. It ranks #469 out of 665 nursing homes in Illinois, placing it in the bottom half statewide, and #6 out of 15 in St. Clair County, suggesting there are better local options available. Although the facility's trend is improving, with the number of issues decreasing from 37 in 2024 to 24 in 2025, it still has a concerning history. Staffing is rated poorly at 1 out of 5 stars, with a turnover rate of 50%, which is about average for the state. Additionally, the facility has faced $927,485 in fines, indicating serious compliance problems, and has less RN coverage than 91% of Illinois facilities, which raises concerns about the quality of care residents receive. Specific incidents of serious concern include a resident escaping the facility and being found near a busy interstate, which posed a significant safety risk, and multiple instances of resident-to-resident violence, including stabbings that required emergency medical intervention. While the facility is showing some signs of improvement, families should weigh these strengths against the serious safety issues and overall poor ratings before making a decision.

Trust Score
F
0/100
In Illinois
#469/665
Bottom 30%
Safety Record
High Risk
Review needed
Inspections
Getting Better
37 → 24 violations
Staff Stability
⚠ Watch
50% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$927,485 in fines. Lower than most Illinois facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 18 minutes of Registered Nurse (RN) attention daily — below average for Illinois. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
90 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 37 issues
2025: 24 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Illinois average (2.5)

Significant quality concerns identified by CMS

Staff Turnover: 50%

Near Illinois avg (46%)

Higher turnover may affect care consistency

Federal Fines: $927,485

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: BRIA HEALTH SERVICES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 90 deficiencies on record

4 life-threatening 20 actual harm
Sept 2025 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to properly assess and supervise a resident during an out of state phys...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to properly assess and supervise a resident during an out of state physician's appointment for 1 of 4 residents (R2) reviewed for supervision in a sample of 16. This failure resulted in R2 who is known of returning from day passes intoxicated, not returning to the facility on [DATE] directly after the appointment with non-emergency ambulance transportation provider or staff escort and instead returning on public transportation after going sightseeing.The Immediate Jeopardy began on 08/19/25 when Due to the facility's failure to properly assess and supervise a resident (R2) during an out of state physician's appointment. This failure resulted in R2 not returning to the facility on [DATE] and instead going sightseeing on public transportation. This comes following a history of R2 not returning to the facility as planned, after being signed out with V5, R2's friend and the facility not being able to locate R2, despite contacting the friend. R2 subsequently arrived back to the facility intoxicated after being on a leave of absence (LOA) on both 06/15/25 and 08/15/25. Findings Include: V1, Administrator, V20, Regional Operations, and V22, Registered Nurse Certified (RNC) were notified of the Immediate Jeopardy on 09/04/2025 at 10:46 AM. Abatement number one and two on 09/04/25 were not accepted. Abatement number three accepted on 09/04/25 at 2:44 PM. The Immediate Jeopardy was removed on 09/05/25, but noncompliance remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-service training. R2's admission Sheet, admission date of 11/20/24, documented R2 has diagnoses of but not limited to spinal stenosis, major depressive disorder, repeated falls, other psychoactive substance abuse, alcohol use, unspecified with intoxication. R2's Minimum Data Set (MDS), dated [DATE], documented R2 is cognitively intact with a Brief Interview of Mental Status (BIMS) of 15 out of 15 and he requires supervision or touching assistance with some of his activities of daily living (ADLs). R2's Care Plan, admission date of 11/20/24, documented ABUSE: R2 is at risk for abuse and neglect related to (r/t) polyneuropathy, alcohol abuse, major depression, malnutrition, and spinal stenosis. Resident prefers to go on appointments alone (revision date 08/28/25). Goals: Staff will monitor well-being of others. Resident will have zero episodes of abuse and neglect throughout next review. Interventions include but not limited to Assure resident that he/she is in a safe and secure environment with caring professionals. Explain that psychosocial adjustment is often facilitated by developing a trusting relationship with another person (i.e., social worker, nurse, CNA, peer) and by verbalizing thoughts, needs and feelings, identify areas that put resident at risk.Review assessment information. Emphasize treatment of casual factors and/or interventions designed to moderate/reduce symptoms (make treatment of compulsive behavior, substance abuse, anger and mental health issues available to the resident, as indicated). It also documented R2 has a history of trauma related to being beat up in the community, and homeless. Some intervention includes but not limited to provide a safe and supportive environment. R2's care plan further documented R2 is at risk for injury related to impaired coordination, impaired judgment, and altered level of consciousness dur to alcohol intoxication. Goal Resident will remain safe and free from injury during and after the episode of intoxication. Intervention: Implement fall precautions (bed alarm, non-slip footwear, frequent rounding). R2's Elopement Evaluation, dated 11/20/24 at 5:03 PM, documented R2 had a score of 16 which is high risk for elopement. R2's Elopement Evaluation, dated 03/27/25 at 3:46 PM, documented R2 had a score of 2 which is no risk for elopement. The facility's Release of Responsibility for Leave of Absence dated 04/02/25, documented R2 was signed out of the facility by V5 (R2's Friend) at 2:46 PM and wasn't signed back into the facility until 04/03/25 at 10:06 PM. The facility's Release of Responsibility for Leave of Absence dated 04/15/25, documented R2 was signed out of the facility by V5 at 10:25 AM and was then signed back into the facility on [DATE] at 6:23 PM. R2's Progress Notes, effective date: 04/16/25 at 5:25 PM (created date: 04/16/25 at 10:27 PM), documented Resident called facility and stated that he will be arriving back to facility within a couple of hours. R2's Progress Notes, effective date: 04/16/25 at 6:23 PM (created date: 04/17/25 at 7:49 AM), documented Resident returned to facility via friend vehicle. Remains stable at this time. No signs of distress noted at this time. R2's Progress Notes, dated 6/15/2025 at 5:43 PM, documented Note Text: Resident returned from leave of absence (LOA), he appeared intoxicated and smelled like liquor. Resident gait is unsteady, alert with slurred speech. VS (vital signs) 97.8-82-20-92/60 sats 94% on RA (room air). Respirations even and unlabored. No s/s (signs/symptoms) of distress. Staff will monitor q (every) 15 min (minutes). Evening medications held. Resident now resting quietly in bed. NP (Nurse Practitioner) aware. Will continue to monitor. R2's Progress Notes, dated 6/15/2025 at 8:12 PM, documented Note Text: Resting in bed. Continues q 15min checks. Appetite good. Po (by mouth) fluids encouraged. Alert with decrease in slurred speech. No s/s of distress. Will continue to monitor. R2's Progress Notes, dated 6/16/2025 at 09:17 AM, documented Social Service Note: Spoke with resident in regard to accusations made by staff. Resident denied accusations stating he left the building on LOA between 9-10am and was out with his friend all day until around 5:30pm. Resident stated he did not sign back in at 2:30pm he did not get back to the facility until 5:30pm. Resident agreed to a behavior contract in regard to following the facility policies. R2's Behavior Contract, dated 06/16/25, documented R2 was placed on a behavior contract as an intervention to his treatment plan and in an attempt to maintain his safety, and well-being during his stay at the facility. He agreed to the following: Refrain from going out on LOA and returning to the facility intoxicated. R2's Elopement Evaluation, dated 06/16/25 at 10:43 AM, documented R2 had a score of 41 and is considered a high risk for elopement. The facility's Release of Responsibility for Leave of Absence dated 08/12/25, documented R2 left the facility with V5, R2's friend at 5:05 PM and the log says he was back at 12:48 AM on 08/13/25 but the Nurses notes said he didn't return until 7:53 AM. R2's Progress Notes, dated 8/12/2025 at 5:18 PM, documented Note Text: Resident going out LOA at this time without meds with plans to return in a few hours. Resident informed to notify staff upon return. R2's Progress Notes, dated 8/13/2025 at 07:53 AM, documented Nurses Notes Resident returned no sign/symptoms (s/s) of discomfort and no new skin issues. The facility's Release of Responsibility for Leave of Absence dated 08/15/25, documented R2 left the facility with V5 at 10:00 AM and returned to the facility at 5:35 PM. Nurses note said he appeared intoxicated. R2's Progress Notes, dated 8/15/2025 at 6:08 PM, documented Note Text: Resident came back LOA appeared intoxicated. spoke with Physician who said to hold narcotics and Psychotics just for tonight. Make sure blood pressure is taken before administering meds no blood thinners. Resident resting in bed call light in reach. On 8/15/2025 7:28 PM, Acute Care Note, documented Patient returned to facility from LOA with family patient mediation held due to nursing staff reporting patient observed with slurred speech and unsteady gait. patient approached by staff with reports of strong odor of alcohol on breath Patient admitted to consuming alcohol off site prior to return to facility. No chest pain or dizziness reported. No nausea or vomiting noted. History of Present Illness: This is a [AGE] year-old male admitted to the facility on [DATE] with a primary dx (diagnosis) of multiple falls, patient had multiple witnessed falls by bystanders, with at least one fall involving head trauma. In the ED (Emergency Department) patient was made code stroke status on arrival. CT (Computed Tomography scan) head negative for stroke or hemorrhage. Stroke team recommended no TNK (Tenecteplase). Patient was hypertensive to 165/104 with HR (Heart Rate) 113. R2's Electronic Medical Record (EMR) was reviewed and had no documented time of when R2 left for his appointment or documented time of when he returned to the facility from his appointment. R2's EMR had three prescriptions from the out-of-town appointment, dated 08/19/25 at 10:33 AM, and documented he was to start on Gabapentin 300 milligrams (mg) take on capsule three times a day, Camphor-menthol 0.5-0.5% lotion, apply to affected area three times daily as needed for itching, and Kenalog 0.1% cream, apply to affected areas twice daily as needed for itch. On 08/27/25 at 11:15 AM, V3, Activities Aide said the incident happened sometime last week she isn't sure of the dated. She said R3 went out to a doctor's appointment by himself and when transportation went to go and pick him up, he wasn't there. She said V1 and two other staff went to look for him and they found him down on state street and he was drunk. V3 said transportation called up to the facility and asked if R3 was back yet and they told them no. She said that's why residents aren't allowed to go by themselves on appointments now someone must go with them. On 08/28/25 at 9:15 AM, R2 said when he goes on appointments the facility will take him in the van or they will have a med car or uber take him sometimes. R2 said after his doctor's appointment on the 19th (August) he was supposed to call the driver of the car service, and the driver would come back and get him, but he didn't do that. He said he found an adventure pass for the bus, so he used it to come back to the facility. He said he wanted to just go sight-seeing, and he returned to the facility about 2:00 PM or 3:00 PM at afternoon. R2 said the time he was found on State/25th street was a different time. He said V5, (R2's friend), had signed him out and he had slipped away from V5 because V5 was being a little irresponsible. R2 said the facility had then called V5 to track him down because V5 would know where to find him. He said V5 found him on 25th street after he spent the night there. R2 said when he is out, he will have a cigarette and a beer sometimes. On 08/28/25 at 11:37 AM, V5, (R2's friend) said on one incident the facility called him and asked if he knew where R2 was at. He said I know where he hangs out, so I went and found him and took him back to the facility. V5 said he did not stay with him that night and he doesn't know where he stayed. V5 said that was the first time R2 had left him like that. V5 said R2 use to work down on 25th street so he knows a lot of people from that area. On 09/02/25 at 11:10 AM, V7, Transportation stated when someone has an appointment, he is the one who makes up all of the resident packets that is sent with them and he is also the one who calls and makes the arrangements for the resident's rides to and from the appointments. He said with R2 he called the insurance company and gave them the information regarding the appointment. The insurance company then will put it out there for someone to pick it up. V7 said he knows on the day of R2's appointment it was A- One med care that picked R2 up from the facility. He said R2 had an envelope with all of information in it and on the back of the envelope was the phone number of the facility and of the car service. V7 said R2 was to either call the car service or he could call the facility to let them know he was done with his appointment and the facility would then call the car service and let them know he was ready to be picked up. V7 said when you call to inform the car service you are ready to be picked up it can take them up to an hour to come and get you. V7 said on this day R2 didn't call the facility or the car service to let them know he was ready to be picked up. He said the car service then called the facility and asked them if they had heard from R2 because it was getting close to time for him to quit for the day and he hadn't heard from R2. The facility told him they haven't seen R2 and that he wasn't at the facility at that time. V7 said he believes Illinois Department of Public Health (IDPH) was in the facility at the time this all happened. He said some of the staff went over to the doctor's office where R2 had his appointment and were looking for him and he wasn't there. V7, he doesn't believe R2 returned with the staff when they came back either. He said this has happened on several occasions and they haven't been documenting on it. V7 said he know for a fact that on this day V8, Receptionist was on and off the phone with the car service regarding R2. On 09/02/25 at 12:48 PM, V11, (med car transport) said he was the person who took R2 to his doctor's appointment in St. Louis. He said he dropped R2 off at the appointment and just kind of waited around for R2 to get a hold of him after he was done with the appointment, but he never contacted him. He said it was getting late and close to the end of his shift for the day, so he called the facility and checked to see if R2 was there. He said he talked with V8 at the facility and she called the doctor's office and was on hold for 30 minutes and while she was on hold R2 came walking in the doors. V11 said they don't know how he made it home he just showed up. On 09/02/25 at 1:23 PM, V9, Primary Care Physician said R2's baseline is he is cognitively intact with a BIMS of 15 so he can make sound decisions. As for when he is drinking is anybody capable of making sound decisions. V9 said they should always monitor and make sure the resident is okay while they are intoxicated. He said they have policies in place for that to determine their cognition. V9 said if he would expect the facility to assess the resident at that point and time and monitor their alcohol use. It's kind of bordering on resident rights. He would also expect them to make an on-the-spot assessment to determine if they are cognitively impaired in anyway. On 09/02/25 at 1:45 PM, V8, Receptionist said she let R2 know when he was done with his appointment to contact the facility, and they would call the ride company and send them to get him. She said R2 never did contact the facility, and the car company called the facility asking if they knew where R2 was. She said the car company was closing early that day, and they still hadn't heard from R2, and he was calling to check about him. V8 said she did try and contact the doctor's office regarding R2, but she could never get through to anyone and she was on the phone waiting for over a half an hour. She said she was on hold until after 1 PM. She said that was when she informed them (facility staff) here about R2. V8 said he did come in the front door during this time, but she isn't sure how he got here to the facility. She said she was busy working the desk and didn't see how he got here. On 09/02/25 at 2:40 PM, V12, Licensed Practical Nurse (LPN) said when someone goes on an appointment, they usually send someone with that person, and she doesn't know why he (R2) didn't have someone with him. V12 said no she doesn't feel like R2 is able to make safe decisions at all. She said he wouldn't be here if he was. He's here for a reason. V12 said she has seen R2 here at the facility intoxicated. On 09/02/25 at 2:45 PM, V13, LPN said she usually isn't R2's nurse that she always works on a different hall when she works. She said she heard about R2 and what happened but that's it. She said they usually have someone with them when they go out on an appointment. She doesn't feel R2 is safe to make sound decisions at all. On 09/03/25 at 1:40 PM, V17, Certified Nursing Assistant (CNA) said 25th and State Street is a busy street, and a lot of people hang out there. She said it depends on what you get yourself into, but that street can be rough. V17 said about six to eight months ago a restaurant located on that street had an employee who was shot and fatally wounded while at work and it was shut down for about three weeks. She said there is a lot of drinking and some people there are doing drugs. She said you will see people begging for $2 or $3 to get themselves something to eat and when they get the money, they will go to the convenience store and buy alcohol. On 09/09/25 at 2:25 PM, V1, Administrator stated she doesn't know why R2 was sent on a doctor's appointment without staff. She said her and two other staff members went to the doctor's office to check and see if he (R2) was there at the office. V2 said while they were at the doctor's office R2 returned to the facility.The facility's Leave of Absence policy, review date of 09/2024, documented General: To document a resident has taken a leave of absence and verify their safe return. It further documented 3. The resident must let the nursing staff know when they are leaving and returning to the building. 4. When a resident is ready to leave, the resident or responsible party must let the nurse know where they are going and their expected return time. The resident or responsible party should call the facility if they are going to be late. It also documented 6. If the resident does not return by the anticipated time, the staff will try to contact the resident or their responsible party. 7. If the nurse cannot get a hold of the resident or responsible party, then the DON (Director of Nursing) and/or Administrator are notified and make a determination regarding alerting the police. 8. If the resident or responsible party does not return the resident to the facility as planned, the resident is considered AMA (Against Medical Advice) and the physician is notified. 9. If the resident does not return, the responsible party is notified within 24 hours. 10. The above will be documented in the progress notes. The facility's Appointments and Transportation policy, review date of 9/2024, documented Policy: When a resident has an appointment outside of the facility, the staff will make the transportation arrangements, unless the responsible party choses to make the arrangements themselves. Purpose The purpose of this policy is to provide guidance for appointments and transportation in the facility. It further documented Procedure: If the family will not be accompanying the resident, the staff nurse or designee will inform the DON (director of nursing) to determine if an escort is needed for the resident. The Immediate Jeopardy that began on 08/19/25 was removed on 09/05/25 when the facility took the following actions to remove the immediacy. 1. Identification of Residents Affected or Likely to be Affected:The facility took the following actions to address the citation and prevent any additional residents from suffering an adverse outcome. Completion Date: 9/4/25 R2 resides at the facility Admin/DON/Designee initiated in-servicing on elopement policy & LOA policy 9/04/25 and will be ongoing. staff to be in-serviced prior to the start of their next shift. R2 was offered substance abuse rehabilitation offsite on 9/4/25 Completed by Admin. Resident care plans have been reviewed and updated to meet residents' needs. Completed by RNC 9/4/25. RNC/VP reviewed Elopement & LOA policy 9/04/25 Residents will be supervised when going offsite to medical appointments as of 8/21/25. In Serviced all nursing staff prior to next shift 9/4/25. Completed by DON. Transportation and Medical records were in serviced by Administrator on ensuring all residents are accompanied by staff for appointments. 8/21/25 All residents were reassessed by the clinical leadership team, using the Elopement Risk Assessment Tool completed 8/31/25. Completed by Administrator/SSD. All residents identified as at risk for elopements have had their care plans reviewed by the MDS nurses for resident specific interventions. Completed 8/31/25. The elopement binder was reviewed by the SSD, to ensure those residents at risk for elopement, have a face sheet and picture in the binder. Completed 8/31/25.2. Actions to Prevent Occurrence/Recurrence:The facility took the following actions to prevent an adverse outcome from reoccurring. Initiated 9/4/25. The DON/designee will in-service staff on facility elopement policy once a month for the next 3 months. The DON/designee will audit all new admissions and readmissions daily to ensure the Elopement Assessment Tool has been completed and that risk factors, safety measures, and resident specific interventions are reflected on the care plan as well as updated on the individualized service plan. A QAPI PIP has been initiated to report on the above monitoring and auditing procedures. All findings from the PIP will be presented at the monthly QAA meeting. Monitoring/auditing and reporting will continue for a minimum of three months.Completion Date: 9/04/25
Aug 2025 2 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide supervision to prevent elopement for 1 of 5 res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide supervision to prevent elopement for 1 of 5 residents (R5) reviewed for supervision to prevent accidents in a sample of 8. This failure resulted in R5 eloping through the front entrance at 2:38 AM, on 8/13/25, unsupervised and returning to the facility at 3:36 AM after staff found him approximately 1.2 miles from the facility.The Immediate Jeopardy began on 8/13/25 at 2:38 AM when R5, a confused resident, exited the facility unsupervised and was found 1.2 miles away. R5 returned back to the facility with staff at 3:36 AM. On 8/19/25 at 9:03 AM, V1 (Administrator) was notified of the Immediate Jeopardy. The surveyor confirmed by observation, interview and record review that the Immediate Jeopardy was removed on 8/20/25. Findings include:R5's Face Sheet documented he was admitted to the facility on [DATE] with diagnosis of, in part, epilepsy, moderate protein-calorie malnutrition, cannabis abuse and schizophrenia.R5's Minimum Data Set (MDS) dated [DATE], documented R5 was severely cognitively impaired and required supervision or touching assistance with transfers. R5's MDS continued to document his ability to walk 10 feet on uneven or sloping surfaces (indoor or outdoor), such as turf or gravel was not attempted due to medical condition or safety concerns. R5's Care Plan dated 7/7/25, documented he was at risk for elopement with the following interventions put in place for R5 to be 1:1 with staff date initiated: 07/02/2025; encourage R5 to keep busy with activities date initiated: 07/02/2025; give R5 an opportunity to talk about why he wants to leave, remind him that the doctor would need to approve him leaving date Initiated: 07/07/2025; praise R5 when cooperative date initiated: 07/02/2025; when R5 begins to make statements that he want to go home distract with an activity, offer him a drink, based on weather offer to accompany him to patio date initiated: 07/07/2025. R5's Elopement Risk Assessments dated 7/7/25 and 8/14/25 documented he was at high risk. R5's Progress Note dated 7/6/25 at 5:03 PM documented, Code yellow called this nurse along with other staff exited the facility to retrieve the R5. R5 noted at the end of the with staff following at a safe distance. Staff asked resident multiple times to return to the facility. R5 cont. (continued) to refuse, R5 yelled he would not return and took off walking faster. Local police arrived and was able to talk R5 into returning. R5 was transported back by cop car, and c/o (complaints of) not wanting to stay and being locked in a prison when he has to work. R5 noted to be mentally unstable and very confused. R5 agreed to wait in the dining room but states he will not stay here at the facility. N.P. (Nurse Practitioner) and Admin (administrator) and management made aware.R5's Psychotropic Provider Note dated 7/8/25 at 10:50 AM documented, 70 yo (year old) M (male) with Schizophrenia, restlessness and agitations. Update obtained from R5 and staff. R5 pleasant and cooperative with assessment. Recently admitted after being hospitalized for a witness seizure. Sitting in the common area at time of assessment. R5 is an elopement risk and is disruptive with his behaviors.R5's Progress Note dated 7/24/25 at 10:02 AM documented, R5 attempted to leave facility at 9:50 am. Staff able to redirect patient away from door. R5 placed on 15-minute face checks at this time.R5's Progress Note dated 8/1/25 at 2:45 AM documented, R5 has been awake/up most of NOC (night), wanders halls and sits in dining room. Elopement attempt x 2, this nurse able to redirect without difficulty. Frequent monitoring continues. R5's Psychotropic Provider Note dated 8/1/25 at 1:01 PM documented, 70 yo M with restlessness and agitation and unspecified sleep disorder. Update obtained from patient and staff. Patient pleasant and cooperative with assessment with confusion. Noted to be ambulating the halls at time of assessment. Speech continues to be intermittently nonsensical. Staff report that patient stays up most nights wandering the facility and attempting to elope.R5's Progress Note dated 8/13/25 at 2:45 AM documented, R5 in bed at this time. At approx. (approximately) 0300 (3:00 AM) staff hears front door alarm with no staff exiting building and no one seen outside the front doors. Staff begins room checks for resident accountability. CNA (Certified Nursing Assistant) reports that said resident is not accounted for. Administrator notified. Staff splits up and building search repeated and other staff members outside of building to search with no results. 3 different staff members leave facility in cars to search surrounding areas. Police notified by staff member/receptionist. R5 located on local street (street facility is located on) by staff member at approx. (approximately) 0325 (3:25 AM). Resident returns to facility via private vehicle. No injury noted. No distress. R5 states I just needed my ID, I'm going to local town Call placed to ambulance for transfer of resident to have eval (evaluation) done. Ambulance arrives at approx 0425 (4:25 AM) with 2 attendants and will be taken to local hospital for eval and tx (treatment).R5's Ambulance Report dated 8/13/25 at 4:30 AM, documented he was being transferred to a local hospital for a psychiatric evaluation after elopement from the facility approximately one hour prior. R5's Progress Note dated 8/13/25 at 10:16 AM documented, R5 returned from local hospital with no new orders.On 8/14/25 at 11:53 AM, V3, CNA, stated she is sitting one on one with R5 to make sure he doesn't go outside. R5 was laying with his blanket over his body and head in bed while V3 sat in a chair at the end of his bed. V3 stated she was not sure what happened, and this is the first time she's really had direct care of R5 so she's not familiar with his behaviors or past if he's ever eloped.On 8/14/25 at 11:58 AM, R5 stated he doesn't remember being outside the facility or at the hospital. R5 stated he was hungry and felt messed up after being asked if he was hurt in any way. R5 did not respond to questions at times and continued to lay in bed with his blanket over his head.On 8/14/25 at 12:35 PM, V1, Administrator, stated on the night of the 12th to the 13th (August 2025), she saw via video footage, R5 exit the building unsupervised at approximately 2:37 AM through the front door. V1 stated the receptionist working at the time was on a lunch break but somebody really needs to sit up there while she is on break, and she was educated on that after it happened. V1 stated staff called her at about 3:00 AM to let her know R5 had eloped then shortly after that they found him between 3:00 AM and 3:30 AM. V1 stated her staff did a quick head count twice after hearing the front door alarm and found that R5 was not in his room. V1 stated staff reported they had seen R5 in his room about 10 minutes prior to him leaving the facility. V1 stated she is currently investigating the incident of elopement on R5.On 8/14/25 at 1:42 PM, V5, Receptionist, stated she was working the night R5 eloped. V5 stated she was on a lunch break when R5 got out the front entrance and was told by another CNA when she was returning to the facility that a resident had gotten outside so she turned around a left to look for them. V5 stated she saw R5 close to the board of education building, but he didn't recognize her and told her he was going to the gas station. V5 stated she was nervous about trying to get R5 into her car alone, so she called the police and waited with him. V5 stated after 10-12 minutes she called the facility because the police didn't show. V5 stated R5's CNA V6 was a male and agreed to come help get him back to the facility. V5 stated R5 was not injured from what she could tell but he was out of breath when they got back. V5 stated R5's nurse, V7, gave him a soda to drink. V5 stated she had seen R5 try to exit the building multiple times but was able to redirect him. V5 stated R5 had not eloped for her before this. V5 stated the facility is keeping R5 safely supervised now with a CNA 1:1 assigned to him. V5 stated staff do hourly checks to supervise the residents, door alarms alert us and using visual site to keep residents safe from elopement. V5 stated she had concerns about R5 because he was a flight risk. V5 stated she had never been told not to leave the front reception desk empty but after it happened, she was retrained and told someone needs to be up there at all times. V5 stated she had told a CNA she was going to a local fast-food restaurant before she left. V5 stated she was not sure if the front door alarm could be heard back behind the front doors. V5 stated she was gone for about 15-20 minutes after leaving at 2:15 AM but by the time she came back, R5 was gone.On 8/14/25 at 2:17 PM, V8, Licensed Practical Nurse, LPN, stated she was working when R5 got out. V8 stated a CNA came to her and said R5 was not in his bed so she got in her car and started looking for him. V8 stated she's never been R5's nurse but she noticed the aides had been checking on him often. V8 stated his nurse said R5 was in his bed just 30 minutes prior to him leaving. V8 stated she could not hear the front door alarm going off, but she thinks one of the CNAs heard it and that's what prompted everyone to start looking for R5. V8 stated R5 was not injured. V8 stated 1:1 supervision is put in place and frequent rounding is done to prevent elopements. V8 stated the staff were doing everything they were supposed to do, and it still happened. V8 stated R5's room was not close to a nurse's station or any exits and cannot be seen from a nurse's station either. On 8/14/25 at 2:34 PM, V9, CNA, stated her and V6, CNA, had been doing rounds the night R5 eloped. V9 stated V6 noticed R5 wasn't in his bed and continued to look for him then when he wasn't found quickly, the code yellow for elopement was called. V9 stated for a code yellow everyone stops what they are doing to search for the resident. V9 stated R5 had been in his room around 2:00 AM sleeping. V9 stated they do rounds every two hours and she would take turns with other staff to walk by R5's room more frequently. V9 stated V6 was in close proximity to R5 most of the night she thought. V9 stated interventions to prevent elopement are frequent checks and psychosocial staff located on each hall. V9 stated everyone was doing what they were supposed to. V9 stated she doesn't leave her section assigned and will sit on the hall. V9 stated V6 noticed first that R5 was not in his room and then noticed the front door alarm had been going off. V9 stated she was not sure how long it took for R5 to be found and doesn't think he was injured.On 8/18/25 at 11:25 AM, V11, Registered Nurse, RN stated R5 usually stays quiet in his room, he will have cigarettes outside but then goes back to bed. V11 stated every once in a while, R5 wants to leave the building but she is able to redirect him by letting him know they can get things for him like cigarettes. V11 stated R5 is usually confused that he still needs to go get things for himself like at the gas station or the bank but is reminded we can do that for him here. V11 stated 15-minute face checks are implemented for 24 hours after attempting to leave the facility and 1:1 but not sure how long for 1:1. V11 stated it is for R5's benefit to be in a facility because he requires assistance to take care of himself safely. V11 stated it is not safe for R5 to be outside unsupervised on his own because it could have the potential for him to get into an unsafe situation such as someone else being afraid of him, he's a very tall guy. V11 stated R5's room is not close to the nurse's station but is able to alternate checking on him frequently with the CNAs. V11 stated it's random when R5 is exit seeking, not sure what prompts it and not often.On 8/18/25 at 11:34 AM, V12, CNA, stated R5 is pretty chill, he comes out to eat and then goes back to lay down, at nighttime he will ask for snacks around 12:00 and go back to his room. V12 stated R5 just stays to himself, and he's never tried to leave the building while he was working. V12 stated at nighttime, if R5 is out of his room, he will try to keep him occupied and redirect him. V12 stated he keeps a close eye on all of his residents typically doing rounds every 30 minutes to an hour. V12 stated R5 doesn't have many needs. V12 stated when assigned to R5's hall it is just his hallway, and it's split with another CNA. V12 stated when he goes on breaks, he will let someone else know. V12 stated it's not safe for R5 to be outside the building on his own; he needs the assistance and direction of staff to cue him and help with his care or it won't get done and wouldn't know how to get back.On 8/18/25 at 12:33 PM, V10, Medical Director, stated he was aware R5 eloped on 8/13/25 and expects staff does everything they can to prevent. V10 stated being in a facility is necessary for R5.On 8/18/25 at 12:35 PM, V13, Nurse Practitioner, stated she was aware R5 eloped on 8/13/25. V13 stated not only is it unsafe for R5 to be outside the facility unsupervised but it is unsafe for any resident to be unsupervised outside this facility. V13 stated 1:1 supervision and frequent rounds help prevent elopement. V13 stated she expects staff to be doing frequent rounds and for staff to be at the front reception door to know that no one has gotten out. V13 stated the area this facility is in isn't the best and not many people are walking outside to begin with. V13 stated it would be suspicious to see R5 walking alone at night outside.On 8/18/25 at 3:20 PM, in a joint interview with V1, Administrator, and V14, Corporate/Regional Nurse, V1 stated on 7/6/25 R5 left the facility but staff had eyes on him the entire time until police arrived to take him back to the facility because he didn't want to come back. V1 stated R5 was then placed on 1:1 supervision for 72 hours with no signs of elopement behaviors and put on 15-minute checks after that. V1 stated R5 was trying to leave that time because he didn't have any more cigarettes. V1 and V14 stated R5's initial admission Elopement Risk Assessment was high because they do that for new admissions to be safe being in a new environment. V1 and V14 stated after that initial assessment was done, the social worker will complete another one and update it in the records with their first visit. V1 stated the 6/23/25 assessment was high because he was new and then on 6/30/25 he was re-evaluated and deemed not at risk and that is what we were going off of prior to his elopement on 7/6/25.On 8/14/25 at 1:06 PM, the facility's video footage of R5 on 8/13/25 at 2:38 AM was reviewed and showed R5 exiting the front door of the facility unsupervised. At 2:40 AM, a person outside the front door appears but does not enter and walks away. At 2:51 AM, staff appear inside the building checking the front door.On 8/14/25 at 2:47 PM, the facility's video footage was reviewed and showed R5 returning to the facility on 8/13/25 at 3:36 AM accompanied by staff.On 8/14/25 at 1:05 PM, V1 activated the facility's front door alarm and went back to where the floor staff would be (past two double doors after walking in the front entry doorway. V1 stated she could not hear the alarm. This surveyor went past the double doors where staff would be working behind and could not hear the front door alarm. V4 (receptionist) stated the front door alarm could not be heard past the double doors.The facility's Elopement Policy last reviewed on 9/2022 documented residents who are at risk to elope are closely supervised to keep them safe in their environment, while allowing them to move freely about the safe environment. The policy further documented elopement occurs when a resident leaves the premises or a safe area without authorization and/or necessary supervision to do so. It continued to document alert residents are not in the same category of potential danger as the resident with impair cognition trying to leave the facility. During the validation of the facility's abatement plan, on 8/20/25, some staff had not had in-services regarding the elopement policy. The facility re-inserviced all staff on 8/20/25. The facility took the following to remove the Immediacy which began on 8/13/25:Identification of Residents Affected or Likely to be Affected: The facility took the following actions to address the citation and prevent any additional residents from suffering an adverse outcome. Completion Date: 8/20/25.1. R5 returned to the facility and has been on 1:1 supervision since returning. Facility is looking for alternate placement for R5. 8/13/25 Completed by V1, Administrator/V35 SSD (social services director) RNC (regional nurse consultant) in-serviced V2, Director of Nurses, (DON) and V1, Administrator on elopement policy 8/14/25 completed by V14, RN (registered nurse) RNC V2, DON/Designees to provide in-serving on elopement policy to all staff by 8/20/25 or prior to the start of their next shift. All residents were reassessed by the clinical leadership team, using the Elopement Risk Assessment Tool completed 8/14/25. Completed by DON/SSD All residents identified as at risk for elopements have had their care plans reviewed by the V36, MDS (minimum data set) nurses for resident specific interventions. Completed 8/14/25 The elopement binder was reviewed by the Regional Nurse Consultant, to ensure those residents at risk for elopement, have a face sheet and picture in the binder. Completed 8/14/25. Facility has 24 Hour a day Receptionist from 8/13/25 revised by V1, Administrator/Lead Receptionist V1, Administrator/Designee In-Serviced All Receptionist on not leaving the Front Desk unattended 8/13/25. 2. Actions to Prevent Occurrence/Recurrence: The facility took the following actions to prevent an adverse outcome from reoccurring. Completion Date: 8/20/25 The DON/designee will in-service staff on facility elopement policy once a month for the next 3 months. The DON/designee will audit all new admissions and readmissions daily to ensure the Elopement Assessment Tool has been completed and that risk factors, safety measures, and resident specific interventions are reflected on the care plan as well as updated on the individualized service plan. A QAPI (Quality Assurance and Performance Improvement) PIP (performance improvement plan) has been initiated to report on the above monitoring and auditing procedures. All findings from the PIP will be presented at the monthly QAA (quality assurance and assessment) meeting. Monitoring/auditing and reporting will continue for a minimum of three months.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0745 (Tag F0745)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and observation the facility failed to assist with financial matters for 1 out of 1 residents (R2) reviewed f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and observation the facility failed to assist with financial matters for 1 out of 1 residents (R2) reviewed for social services in the sample of 8. Findings include:R2's Face Sheet documented he was admitted to the facility on [DATE] with diagnoses of, in part, metabolic encephalopathy, type two diabetes mellitus, artificial left eye, lack of coordination, dementia, and cognitive communication deficit.R2's Minimum Data Set (MDS) dated [DATE] documented he was moderately cognitively impaired and required supervision or touching assistance with transfers and ambulation. R2's Care Plan dated 6/2/25 documented he required assistance with daily care needs related to safety concerns and has impaired vision related to his left eye prosthesis.On 8/14/25 at 11:45 AM, R2 could not answer appropriately when asked if he every goes to the bank or if he wanted to close his bank account out. R2 could not recall going to the bank.On 8/19/25 at 12:15 PM, V1, Administrator, stated R2 had recently gone out to the bank and the teller called us and said she was going to call us into the state. V1 stated R2 was brought to the bank by V15, Medical Records, and V17, Transportation, to get R2's bank statements. V1 stated R2 needed to get his bank statements because of a Medicaid Spend Down issue. V1 stated it was discovered during R2's redetermination that he had too much money in his account for Medicaid to enroll him. V1 stated R2's bank account statements were needed for this process in order for R2 to be eligible for Medicaid. On 8/19/25 at 12:24 PM, V16, Regional Business of Manager, stated the State of Illinois was needing R2's bank account statements for redetermination for Medicaid but he couldn't access his accounts when he went to the bank because he had no identification. V16 stated now we are in the process of getting him proper identification to be able to get his account information. On 8/19/25 at 12:30 PM, V15, Medical Record, stated V16 needed R2 to go to the bank. V15 stated she went to R2's room and explained everything that was going on and what was needed. V15 stated V17 was the one who took R2 to the bank. V15 stated while R2 was at the bank, the bank teller called her and was concerned about what R2 needed. V15 stated she explained everything about Medicaid and redetermination to the teller over the phone, but she had seemed questionable about what was going on and because R2 didn't have identification, she wasn't able to do anything. V15 stated she's not sure how transportation handles taking residents to the bank, but she thinks if he was alert and ambulating then he went in by himself but V15 went in soon after.On 8/19/25 at 12:37 PM, V17, Transportation, stated he took R2 to the bank but wasn't sure why, only that the business office needed him to go. V17 stated he got R2 inside the bank with the teller and then waited in the van until he was flagged down by the teller because R2 couldn't communication or articulate to them what he needed done. V17 stated R2 used his walker to ambulate. V17 stated the bank called V15 for clarification but they were not able to complete anything due to R2 not having proper identification on him. On 8/20/25 at 9:50 AM, V1, Administrator, stated she would have expected R2 to be accompanied by a staff member at the bank with providing assistance and assumed that had taken place. The facility's Resident Rights Policy dated 8/1/22 documented the facility strives to consistently and fully comply with the various laws and regulations, including but not limited to the treatment, services and needs of residents to attain or maintain residents' highest practicable physical, mental and psychosocial well-being. The policy continued to document the facility shall safeguard residents' financial affairs.
Jul 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to prevent verbal abuse for 1 of 5 residents (R9) by (R6) for two resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to prevent verbal abuse for 1 of 5 residents (R9) by (R6) for two residents (R9, R6) reviewed for abuse in the sample of 9. Findings include: R9's Face Sheet documents R9 was admitted to the facility on [DATE] with diagnoses including hemiplegia and hemiparesis following cerebral infarction, need for assistance with personal care, and vascular dementia. R9's Minimum Data Set (MDS) dated [DATE] documented R9 was cognitively intact and required substantial assistance with bed mobility and transfer. R9's Care Plan dated 11/14/18 documents R9 is at risk for abuse and neglect related to communication deficit, weakness to right side and requirement for assistance with care tasks. R6's Face Sheet documents R6 was admitted to the facility on [DATE] with diagnoses including depression and paranoid schizophrenia. R6's MDS dated [DATE] documented R6 was moderately cognitively impaired and ambulated with supervision. R6's Care Plan dated 10/1/14 documents R6 has a history of peer to peer altercations and is verbally aggressive and hard to redirect at times. R6's Progress Note by V20, Registered Nurse (RN), on 3/24/25 documents R6 was getting an item off the food tray cart and another resident told him he cannot do that without staff permission. R6 made explicit comments and aggressive behaviors walking toward the other resident. V20 attempted to de-escalate and redirect R6, but R6 approached the other resident with his fist balled up to side. V20 stepped in between the resident and R6 and closed the door to provide a barrier. R6 then began speaking toward V20 in an explicit and aggressive tone. R6 was encouraged to go to his room and calm down. On 7/1/25 at 2:20 PM, V20 stated R6 was taking an item off the food cart and R9 told him he should not do that. R6 then became aggressive toward R9 and walked toward him with his hand in a fist. V20 stepped between the two residents and closed the door to R9's room. There was no physical contact, but R6 made verbally abusive comments toward R9. The Facility's Final Report dated 3/24/25 documents, Resident to resident verbal altercation. (R6) was getting his lunch tray off the cart when another resident seen him and stated you were told not to touch that. (R6) and (R9) then had a verbal altercation. Nurse was walking down the hall and shut the door of (R9) to defuse {sic} the situation. MD (Medical Doctor) and POA (Power of Attorney) notified. More to follow pending final investigation. Upon final investigation it was found that the staff told (R6) not to touch the cart full of food that they are in the process of passing it out. When the staff member walked away he tried to be sneaky and get his stuff off the cart. (R6) started a verbal altercation with the resident. Another resident stood by the nurse. The nurse redirected that resident shut (R9)'s door and descalated {sic} (R6). (R6) went back to his room and no further altercation occurred {sic}. (R6) was educated on not touching the food cart to wait for the staff to pass the trays out. (R9) was educated to not partake in negative behavior by other residents. On 7/1/25 at 4:20 PM, V1, Administrator, stated she expects the Facility to follow its abuse policy. The Facility's Abuse Prevention Program reviewed 9/2017 documents the Facility affirms the right of their residents to be from abuse, neglect, exploitation, misappropriation of property or mistreatment of residents, which includes verbal abuse.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to report reasonable suspicion of a crime to law enforcement for 1 of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to report reasonable suspicion of a crime to law enforcement for 1 of 5 residents (R4) reviewed for abuse policy in the sample of 9. Findings include: 1-R4's Face Sheet documents R4 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease, alcohol abuse, and poisoning by unspecified drugs. R4's Minimum Data Set (MDS) dated [DATE] documented R4 was severely cognitively impaired and ambulated with supervision. R4's Care Plan initiated 1/20/25 documents R4 is at risk for abuse and neglect related to altered mental status and history of drug and alcohol abuse, having had overdose on Fentanyl in the past, requiring hospitalization. The care plan also documents R4 has a history of criminal behavior R4's Progress Notes for the month of February and March 2025 document R4 had routine leave of absences from Facility. On 6/27/25 at 11:20 AM, V1, Administrator, stated R4 went out a leave of absence with family and returned with a crack rock. V17, Former Director of Nursing (DON), was here at the time, and she flushed it down the toilet. On 6/27/25 at 2:15 PM, V1 stated when R4 came back to the Facility with the white substance V17 flushed, staff did not know what it was but assumed it could have been drugs. On 6/27/25 at 3:23 PM, interviewed V10, Psychosocial Aid, stated a while back R4 came from a home visit and emptied his pockets. There were two crack rocks that were round and white. V17 took the substance from V10, and V10 does not know what happened to the substance after that. On 6/27/25 at 3:30 PM, V11, Activities Aide, stated R4 came back from a home visit with a crack rock in his pocket. The Facility just brushed it under the rug, and the police were not contacted. On 7/1/25 at 10:00 AM, V1, Administrator, stated V10 was the staff who called her and told her there was a substance on R4. The police were not contacted. On 7/1/25 at 11:48 AM, V1, Administrator, stated she reported the allegation to V19, Former Regional Clinical VP Operations. She stated the only thing she could have done differently is call R4's doctor and document the incident. On 7/1/25 at 12:03 PM, V18, Current Regional Clinical VP Operations, stated if we suspected a crime we would have called law enforcement, but V17 didn't think it was a drug. On 7/1/25 at 12:30 PM, V17, Former DON, stated V11 asked her to look at what they found in R4's possession, because she thought it might be drugs. The substance was powdery, and there was no smell or shininess. V17 did not report it to V1 because that was her last day in the Facility, but she normally would have reported it. V17 did not call the police because it was not a drug. On 7/1/25 at 4:20 PM, V1 stated she expects the Facility to adhere to its abuse policy. The Facility's Abuse Prevention Program documents the Facility shall contact local law enforcement authorities within 24 hours of reasonable suspicion of a crime has been committed that does not involve bodily injury.
Jun 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0557 (Tag F0557)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to treat 3 out of 3 residents, (R2, R3, and R4) with d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to treat 3 out of 3 residents, (R2, R3, and R4) with dignity and respect; reviewed for resident rights in a sample of 5. Findings include: 1.R2's face sheet documented he was admitted to the facility on [DATE] with diagnosis of, in part, Parkinson's disease, mild protein-calorie malnutrition, and type two diabetes mellitus. R2's minimum data set (MDS) dated [DATE] documented R2 was cognitively intact. On 6/5/25 at 11:00 AM, R2 stated he likes to help a lady resident out at the facility by getting her soda but when he did so, staff yelled at him you can't do that, this is a women's hall, get out. R2 stated they treated him like a child being disciplined and he's a grown man. 2.R3's face sheet documented he was admitted to the facility on [DATE] with diagnosis of, in part, paranoid schizophrenia, mild protein-calorie malnutrition and low back pain. R3's MDS dated [DATE] documented he is cognitively intact. On 6/5/25 at 10:50 AM, R3 stated a lot of the staff talk rudely and disrespectfully to us all. R3 stated just yesterday it was the planned day to go to the store so he asked the activities staff if they could go and they responded with an angry attitude saying we can't take you, we don't have time. R3 stated he has no concerns with abuse or with staff ever being threatening. R3 stated both of the ladies that work for the psych(psychological)/social department are very disrespectful all the time. 3.R4's face sheet documented she was admitted to the facility on [DATE] with diagnosis of, in part, hemiplegia and hemiparesis following cerebral infarction, major depressive disorder, and anxiety disorder. R4's MDS dated [DATE] documented she was cognitively intact. On 6/5/25 at 11:30 AM, R4 stated sometimes the staff are disrespectful and rude. R4 stated last night she told her CNA (certified nursing assistant) that she had a bowel movement so she cleaned her up but there was some still up in her front peri region, so she requested another towel to clean it up herself. R4 stated the CNA snapped at her and said I just cleaned you, you're crazy, I'm not giving you another towel. I can clean myself up, but you can't. R4 stated later that night, the CNA through two dry towels at her but didn't get soap and water to use. R4 stated she likes to make sure she is cleaned up well because she doesn't want to get any more UTIs (urinary tract infections). R4 stated she knows when she has to use the toilet or bed pan but is never offered those especially at night and wishes she was. R4 stated she thinks this place is a psych (psychological) facility and it's horrible. On 6/5/25 at 2:50 PM, V1, Regional Administrator, stated she expects all the residents to be treated with dignity and respect. Resident Council Meeting Minutes dated 3/26/25 documented concerns with CNAs (certified nursing assistants) not talking to residents right. Resident Council Meeting Minutes dated 3/26/25 documented that CNAs are telling residents what they will and won't do and when they will and won't get the up; the dietary weekend staff is very disrespectful to resident and when it's reported nothing happens. The facility's Resident Rights policy dated 2/2024 documented it is the facility's policy to identify and provide reasonable accommodation for resident needs and preferences except when it would endanger the health or safety of the resident or other residents. Residents have the right to retain and use personal possessions to promote a homelike environment and to support each resident in maintaining their independence. The facility will provide a safe, clean, comfortable, and homelike environment, allowing the resident to use his or her personal belongings to the extent possible.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to provide a safe, clean, comfortable, and homelike en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to provide a safe, clean, comfortable, and homelike environment for 4 out of 4 residents, (R1, R3, R4, and R5); reviewed for resident rights in a sample of 5. Findings include: 1.R1's face sheet documented she was admitted to the facility on [DATE] with diagnosis of, in part, alcohol abuse, cognitive communication deficit, and cerebral aneurysm. R1's minimum data set (MDS) dated [DATE] documented R1 was moderately cognitively impaired. On 6/5/25 at 10:20 AM, R1's room had several dead cockroaches on the floor under her bed, a strong musty smell was present, dirty dishes and trash bin are covered in gnats. R1's floor had several dried-up liquid markings and missing floorboards containing dark residue. R1 stated she would like her room to be cleaned very much. 2.R2's face sheet documented he was admitted to the facility on [DATE] with diagnosis of, in part, Parkinson's disease, mild protein-calorie malnutrition, and type two diabetes mellitus. R2's MDS dated [DATE] documented R2 was cognitively intact. On 6/5/25 at 11:00 AM, R2's bathroom sink, and toilet had yellow-colored rings. R2 stated he doesn't understand why they can't clean his restroom up nicely. R2 stated it does not smell good at this facility ever and the paint is chipped throughout his room. R2's paint was chipped in multiple locations of his room. R2's air conditioning (A/C) unit was filled with dirt and dust as it blew air out. R2 stated the A/C unit isn't even sealed properly. 3.R4's face sheet documented she was admitted to the facility on [DATE] with diagnosis of, in part, hemiplegia and hemiparesis following cerebral infarction, major depressive disorder, and anxiety disorder. R4's MDS dated [DATE] documented she was cognitively intact. On 6/5/25 at 11:30 AM, R4 stated the floors here are too filthy for even my family to visit, they refuse to come. R4's A/C unit had trash inside the blowers including a tissue, a bottle cap, and random unidentifiable objects. 4.On 6/5/25 at 12:04 PM, R5's room had missing floorboards, a strong musty smell, and paper towels in A/C unit seals with a build up of dust where the air blows out. On 6/5/25 at 10:09 AM, the south hall community bathroom/shower room had black buildup on the wall where tiles were missing, several floor tiles had cracks with dark discoloration in them. On 6/5/25 at 10:28 AM, the bath/shower room on [NAME] hall has cracked tiles with dark discoloration. On 6/5/25 at 10:57 AM, the central hall community bath/shower room had missing tiles behind the toilet, cracked missing tiles next to the shower with dark matter inside and part of the actual wall missing, a strong musty urine and stool smell is noted with humidity and damp floors. On 6/5/25 at 12:05 PM, pink and black discoloration on cracks of the bottom creases and corners seen shower on [NAME] community bath/shower room located across the hall from room [ROOM NUMBER]. On 6/5/25 at 10:15 AM, V3, housekeeping, stated the condition of the south hall bathroom has been that way since at least October of 2024, the central hall community bath/shower rooms also have these same issues included the one next door to this one. V3 stated that the missing tiles soak up all the dirt and bacteria but there is no way we can clean them up enough because they are broke. The bath/shower room next door was seen and had cracked tiles on floor and walls with the wall broken through to the wooden bases. V3 stated the wall tiles and foundation behind it are broke with discoloration seen. V3 stated it's concerning because these are high moisture areas the toilet overflows a lot due to one of the residents as well. V3 stated there is black buildup of some sort there. V3 stated R1's room has a cockroach problem also. On 6/5/25 at 10:28 AM, V3 (housekeeping) stated the missing floorboards are a concern just like the cracked tiles because they hold everything in and when liquids such as urine spill, it gets trapped it those places. V3 stated she would like to be able to clean it better, but we can't use bleach. V3 stated she doesn't know what they plan to do about it. On 6/5/25 at 11:15 AM, V4, housekeeping, stated she's noticed a lot of the dirt cracked tiles and floorboards for about 4 months now (since she started working here) and they harbor a lot of bacteria and it's worrisome. V4 stated there is a musty smell throughout the building and they need better cleaning products to be able to manage things properly. V4 stated the black/dark discolored sections in the bath/shower rooms could be mold. On 6/5/25 at 12:17 PM, V5, registered nurse (RN) stated the facility could be a bit more sanitary. On 6/5/25 at 12:17 PM, V6 certified nursing assistant (CNA) stated the cleanliness of the facility needs improvement, there are gnat build ups, but they have been getting better. On 6/5/25 at 2:50 PM, V1, Regional Administrator, stated she does not expect the facility to have a gnat buildup, cockroaches, and dirty buildups in the shower rooms, toilets, or sinks. V1 stated she expects the tiles and floorboards to be intact for sanitary and dignity reasons. V1 stated she expects all the A/C units are maintained in good working conditions without dirt, dust, or garbage within them. Resident Council Meeting Minutes dated 5/28/25 documented housekeeping needed to clean all rooms every day and maintenance not doing their job. R4 stated her floors are dirty. Resident Council Meeting Minutes dated 4/30/25 documented an issue of bad odor in the building and residents feel it never smells good. Resident Council Meeting Minutes dated 3/26/25 documented residents want 24-hour housekeeping to stop the smell. The facility's Pest Control policy dated 10/2017 documented the facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents. The policy goes on to document that Garbage and trash are not permitted to accumulate and are removed from the facility daily; maintenance services assist, when appropriate and necessary, in providing pest control services. The facility's Resident Rights policy dated 2/2024 documented it is the facility's policy to identify and provide reasonable accommodation for resident needs and preferences except when it would endanger the health or safety of the resident or other residents. Residents have the right to retain and use personal possessions to promote a homelike environment and to support each resident in maintaining their independence. The facility will provide a safe, clean, comfortable, and homelike environment, allowing the resident to use his or her personal belongings to the extent possible.
Apr 2025 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to prevent resident-to-resident abuse for four of four residents (R18,...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to prevent resident-to-resident abuse for four of four residents (R18, R28, R56, R81) reviewed for abuse in the sample of 42. Findings Include: 1. The Abuse Investigation Final Report, dated 2/5/25, documents the following: R18 was upset that she was out of cigarettes and was talking inappropriately out loud. R28 told her to stop, and R18 made contact with R28. R28 attempted to get up and make contact back and she slid out of her wheelchair. R18 was sent out for a psychiatric evaluation. No injuries were noted. Upon final investigation it was found the above information was correct. R18's Face Sheet, undated, documents R18 has the following diagnoses: Paranoid Schizophrenia, Dementia, Bipolar Disorder, Unspecified Psychosis and Schizoaffective Disorder. R18's Minimum Data Set (MDS), dated [DATE], documents R18 has severe cognitive impairment and hallucinates. R18's Care Plan, dated 7/11/11, documents R18 is at risk for abuse and neglect, expresses hallucinations and delusions daily, refuses medications, curses at others, and displays socially aggressive and maladaptive behaviors with a history of being verbally aggressive towards staff and other residents. R18's Progress Note, dated 2/5/25 at 2:07 PM, documents the following: The residents sitting in the dining room reported that this resident had a physical altercation with another resident while sitting in the dining room for breakfast. The staff went to separate the residents, and the resident hit the activity aide. Staff attempted to assess the resident for injuries and the resident refused and began walking away. Police and EMS were contacted, and resident was transferred to the hospital. Involuntary admission for was completed and faxed to the hospital social worker. R28's Face Sheet, documents R28 has the following diagnoses: Paranoid Schizophrenia, Schizoaffective Disorder of the Bipolar Type, Major Depressive Disorder and Anxiety Disorder. R28's MDS, dated [DATE], documents R28 has a BIMS (Brief Interview of Mental Status) score of 12, indicating R28 has moderate cognitive impairment. R28's Care Plan, dated 6/29/12, documents R28 is at risk for abuse and neglect and expresses negative behaviors towards others. R28's Progress Note, dated 2/5/25 at 2:25 PM, documents the following: The residents sitting in the dining room reported that this resident was the recipient of physical altercation with another resident (R18) while sitting in the dining room for breakfast. Resident (R28) went to stand up and lost her balance. she stated that she hit the top of her head. She was assisted off the floor by staff members and no injuries noted. Placed on neuro checks. 2. The Abuse Investigation Final Report, dated 3/4/24, documents the following: Resident to resident altercation. Residents were separated immediately. R56 was sent out for a psychiatric evaluation due to increased behaviors due to non-compliance with medications. R81 had a head-to-toe assessment completed with no injuries. Upon final investigation and after interview of R81 and a witness, it was determined that R81 tried to grab a chair from R56 in the day area. R56 grabbed the chair back from R81. R81 told R56 that she wanted the chair to sit next to another residents, R56 threw the chair down and it made contact with R81's arm. The residents reside on the same hall, and both requested not to be moved. Since the altercation did not happen on the hall the facility granted their wishes. The facility provided the residents with a behavior contract in which they both signed. Residents have not had any further altercations at this time. R56's Face Sheet, undated, documents R56 has the following diagnoses: Alcohol Abuse, Dementia, Bipolar Disorder, Schizophrenia, Anxiety Disorder and Alzheimer's Disease. R56's MDS, dated [DATE], documents R56 has a BIMS score of 7, indicating R56 has severe cognitive impairment. R56's Care Plan, dated 5/6/21, documents R56 is at risk for abuse and neglect. R56's Progress Note, dated 3/4/25 at 6:54 AM, documents the following: Resident in front dining area when (R81) comes up to her and pushes her. (R56) picks up the chair she was moving to sit and attempted to hit (R81) with chair. Altercation continues with staff coming between both residents to prevent injury to either of them. (R56) cursing and yelling attempting to hit (R81). They were separated with (R81) going to back nursing station. Was informed by staff that both residents had been arguing all morning. This nurse was at back nurses' station where (R81) spent most of her night. R81's Face Sheet, undated, documents R81 has the following diagnoses: Schizoaffective Disorder of the Bipolar Type, Mild Intellectual Abilities and Bipolar Disorder. R81's MDS, dated [DATE], documents R81 has a BIMS score of 9, indicating R81 has moderate cognitive impairment and hallucinates. R81's Care Plan, dated 11/28/24, documents R81 is at risk for abuse and neglect and has symptoms such as: mood swings, talking to self, impulsive behavior and attention seeking behavior related to her diagnosis of Schizoaffective Disorder of the Bipolar Type. R81's Progress Note, dated 3/4/25 at 7:02 AM, documents the following: R81 and R56 in an altercation this am. R81 pushed R56, and she (R56) picked up her chair and attempted to hit R81. Staff got between both residents to deescalate the altercation. R56 and R81 both kept trying to hit the other. R81 was sent back to the back nurse's station where she sat with nurse there. R81 had been there most of shift. Day shift staff along with night shift staff witness to altercation. No injuries obtained to either resident. On 4/17/25 at 1:35 PM, V1, Administrator, stated R56 had a psychiatric review for her behaviors, has been doing better and hasn't had any behaviors recently. R81 is on a rewards program. V1 stated R18, R28, R56 and R81 are all on a behavior management program to address their behaviors and to prevent further resident to resident altercations. The Abuse Policy and Prevention Program, dated 10/2022, documents the following: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility is committed to protecting our residents from abuse, neglect, exploitation, misappropriation of property and mistreatment by anyone including, but not limited to, facility staff, other residents, consultants, volunteers, staff from other agencies providing services to the individual, family members or legal guardians, friends, or other individuals.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to supervise residents during showering to prevent falls for 1 of 11 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to supervise residents during showering to prevent falls for 1 of 11 residents (R83) reviewed for falls in the sample of 42. Finding include: R83's Face sheet documents an admission date of 2/17/2024 with diagnoses to include Extradural and Subdural Abscess, Pseudoarthrosis after Fusion or Arthrodesis, Abnormal Gait and Mobility, Protein Calorie Malnutrition. R83's Minimum Data Set, MDS, dated [DATE] documents R83 has no cognitive impairments. R83's primary mode of transportation is wheelchair. R83 requires supervision or touching assist with showering. R83 requires partial/moderate assist with personal hygiene, sitting to standing, and tub shower transfer. R83's Care Plan, updated 12/5/2024, documents Activities of Daily Living, ADLs: R83 requires assist with daily care needs related to abnormalities of gait and mobility, unsteady on feet and lack of coordination. He is incontinent of bowel and bladder at times. He uses a wheelchair to ambulate through facility. Interventions include assist R83 with ADLs. R83's care plan updated 12/5/2024 documents Fall: R83 is at risk for falls related to Cognitive deficits and History of Falls. R83's Fall Investigation, dated 3/14/2025 documents this nurse was informed by V14, Licensed Practical Nurse, LPN, that R83 was on the floor inside the shower at approximately 4:10PM. Upon entering shower room, R83 was kneeling facing the door. R83 was assisted to a standing position then into his chair by V13, Licensed Practical Nurse, LPN and V14. R83's mother was aware as she noticed R83 had fallen. This nurse assessed R83 and noted redness to bilateral knees. R83 complained of pain to lower back. This nurse asked R83 to explain how he fell, and he stated he was standing up in the shower, washing my hair, then I went to sit down, and the chair moved back, and I fell. R83 was started on neuro checks at 4:30PM. R83 began to have some redness noted to center of forehead, with reddened eyes. R83's mother was concerned of R83's well-being. This nurse called Emergency Medical Services, EMS, at approximately 4:49PM to transfer R83 to local hospital to be evaluated. EMS arrived at 5:15PM to transport R83 to local hospital. R83's progress notes dated 3/15/2024 at 12:27AM documents: R83 returned to facility at approximately 12:05AM via (ride hauling company) per R83. No new orders at this time. R83 doing well thus far. R83 had a Cat scan, CT, done on head, cervical, lumbar, and thoracic spine which were negative. Care ongoing. On 4/17/2025 at 9:00AM R83 sitting in wheelchair in dining room. R83 stated I fell in the shower. No one was in there with me, and I need them to be. I stood up to wash my hair and fell. My equilibrium is off. They stay with me now. On 4/17/2025 at 10:00AM V2, Director of Nursing, DON, stated R83 is independent in a lot of ways. It looks like he forgot to lock his wheelchair. He is forgetful. If a resident is documented as requiring supervision, then someone needs to be with him during a shower. On 4/17/2025 at 11:10AM V13, Licensed Practical Nurse, LPN, stated I was working when (R83) fell in the shower. I think he was missing his footwear, and the floor was slick. I don't know if he is supposed to have anyone stay with him. On 4/17/2025 at 12:40PM V16, Certified Nursing Assistant, CNA, stated (R83) takes showers on different shifts. If it's on day shift, I would watch him. If it's on evenings, he might not get watched as close. Everyone should be mindful to watch him. On 4/17/2025 at 12:50PM V17, CNA, stated I haven't worked with R83 for a while. When he was on my hall I stayed with him in the shower. Facility's fall policy with a revision date of 1/2024 states This facility is committed to maximizing each resident's physical, mental and psychosocial well-being. While preventing all falls is not possible, the facility will identify and evaluate those residents at risk for falls, plan for preventive strategies, and facilitate as safe an environment as possible. All resident falls shall be reviewed, and the resident's existing plan of care shall be evaluated and modified as needed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to discontinue use of a resident's insulin after it was e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to discontinue use of a resident's insulin after it was expired for 1 of 5 residents (R28) reviewed for labeling and storage of medications in the sample of 42. Findings include: On [DATE] at 1:45 PM the South Hall medication cart was reviewed with V4, Licensed Practical Nurse (LPN) and R28's Humalog Kwikpen was labeled as opened on [DATE] and expired on [DATE], indicating it had been expired for 8 days. V4 confirmed this is the only Humalog Kwikpen in the medication cart for R28 and would have been used to administer R28's sliding scale insulin. V4 stated this insulin should have been discarded on [DATE] and replaced with a new Humalog Kwikpen. R28 stated V4's blood glucose levels are checked three times a day and sometimes R4 gets Humalog insulin and sometimes she doesn't, depending on the blood glucose results. R28's Order Summary Report dated [DATE] documents an order dated [DATE], Insulin Lispro (Humalog) Inject as per sliding scale: if 70-150= 0; 151-200=2; 201-250=4; 251-300=6; 301-350=8; 351-400=10; above 400 give 12 units and contact MD (Medical Doctor) subcutaneously three times a day for diabetes mellitus. R28's Medication Administration Record (MAR) dated [DATE] to [DATE] documents R28 received insulin from the expired insulin pen twice on [DATE] and once on [DATE]. On [DATE] at 9:00 AM V2, Director of Nursing (DON) stated insulin pens are used for 28 days after opening. She stated the nurse should document on the pen when it is first opened and write the expiration date on the pen, and discard it when it expires. She stated the nurses should monitor this and order a new pen to have available when needed for replacement. The facility's policy, Medication Storage in the Facility reviewed on 6/2024 documents, Medications and biologicals are stored safely, securely, and properly following the manufacture or supplier recommendations. The medication supply is accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. #14. Outdated, contaminated, or deteriorated drugs and those in containers, which are cracked, soiled or without secure closures will be immediately withdrawn from stock by the facility. They will be disposed of according to drug disposal procedures, and reordered from the pharmacy if a current order exists.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility to justify the use of antibiotics for 3 of 4 residents (R10, R72, R306) reviewed for antibiotic stewardship in the sample of 42. Findings include: 1....

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Based on interview and record review the facility to justify the use of antibiotics for 3 of 4 residents (R10, R72, R306) reviewed for antibiotic stewardship in the sample of 42. Findings include: 1.R10's Face Sheet, undated, documents her admittance date as and documents R10's medical diagnoses as Benign Prostatic Hyperplasia without Lower Urinary Tract Symptoms, Unspecified Intestinal Obstruction Unspecified as Partial versus complete, Unspecialized Conjunctivitis bilateral and allergic rhinitis. R10's Physician Order Summary (POS) dated March 2025 documents medications as Amoxicillin 500 Milligrams with a start date 4/1/25. R10's urine sample collected 3/26/25 documents no organism. The urine sample documents the urine sample indicated mixed flora. Further testing dated 3/27/25 documented no growth. R10's Electronic Medication Administration (eMAR) dated April 2025 documents R10 was administered 21 doses of the antibiotic Amoxicillin. On 4/17/25 at 4:00 PM R10 stated he did take antibiotics but did not know what kind and what for. 2. R72's Face Sheet undated documents R72's admittance date 3/18/25 and documents R72's pertinent medical diagnoses as Infection of Continent Stoma of Urinary Tract. R72's Physician Order Summary (POS) dated February 2025 documents medications as Cephalexin 500 Milligrams with a start date of 2/17/25. R72's urine sample collected 2/13/25 documents the organism as Escherichia coli (>10,000-50,000). Additional note stated organism may not respond to Cephalosporins. R72's Electronic Medication Administration (eMAR) dated February 2025 documents R72 was administered 14 doses of the antibiotic Cephalexin. On 4/17/25 at 3:30 PM R72 stated she have a UTI, but it has been taken care of. R72 did not know the name of the medication and she did not have any side effects from the medication. 3. R306's Face Sheet undated documents R306 admittance date 10/26/24 and medical diagnosis Personal history of Urinary Tract Infections and other Acuter Pancreatitis with Uninfected Necrosis. R306's Physician Order Summary (POS) dated December 2024 documents medication as Cefuroxime 500 Milligrams twice a day. R306's urine sample collected 12/23/24 and documents the organism Escherichia coli (ESBL). An additional note documented these organism may not clinically respond to treatment with Cephalosporins, extended -spectrum penicillin or aztreonam. R306's Electronic Medication Administration (eMAR) dated December 2024 documents R306 received 14 doses of the antibiotic Cefuroxime. On 4/18/25 at 8:15 AM V3, Infection Control Preventionist, stated I thought I had it right. I tell the doctors to be mindful of organisms, but they do it anyway. On 4/18/25 at 8:30 AM V1 Administrator, stated my expectations are that the facility's policy on antibiotic stewardship be adhered to and if there is a problem with the provider prescribing outside of those guidelines to notify me, immediately. The facility's policy on IC (Infection Control) Antibiotic Stewardship revision 4/2024 documents All residents who are ordered an antibiotic are reviewed utilizing the Point Click Care (PCC) Infection Control Program to determine, if appropriate criteria is met to continue therapy. The facility Infection Preventionist or designee should ensure that all antibiotic prescribed for the correct indication, dose, and duration to treat the resident.
MINOR (C)

Minor Issue - procedural, no safety impact

Garbage Disposal (Tag F0814)

Minor procedural issue · This affected most or all residents

Based on observation, interviews, and record review the facility failed to ensure garbage in the facility dumpster was covered. This had the potential to affect all 105 residents residing in the facil...

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Based on observation, interviews, and record review the facility failed to ensure garbage in the facility dumpster was covered. This had the potential to affect all 105 residents residing in the facility. The findings include: Observation made on 04/15/2025 at approximately 09:00 AM revealed three dumpsters for garbage located behind the kitchen. One dumpster lid was completely open to the environment and was observed to be approximately half full of disposable garbage bags. Observation made on 04/16/2025 at 02:43 PM revealed three dumpsters for garbage located behind the kitchen. All three dumpster lids were completely open to the environment and were observed to be approximately two thirds full of disposable garbage bags. During an interview on 04/15/2025 at approximately 10:00 AM, V7, Dietary Manager verified the observation and when asked why dumpster lids should be kept closed to the environment, stated, We need to keep the lids closed to keep the animals and the homeless out of the dumpsters. Review of the facility's policy Disposal of Garbage and Refuse with a review date of 10/2024, revealed, Procedure: 1. The facility will assure all garbage and refuse containers are in good condition (no leaks) and waste is properly contained in dumpsters or compactors with lids and covered.
Apr 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, the facility failed to provide incontinence care to 2 of 3 residents (R1, R4) re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, the facility failed to provide incontinence care to 2 of 3 residents (R1, R4) reviewed for incontinent care in the sample of 6. Findings include: 1.R4's Face sheet documents an admission date of 9/23/2015 with diagnoses of Cerebral Palsy, Intellectual Disabilities, Neuralgia and Neuritis Contracture of Left and Right Knee, Schizoaffective Disorder, Bipolar type, Contracture Right Elbow. R4's Minimum Data Set, MDS, updated 3/27/2025 documents R4 has no cognitive impairments and is dependent for mobility and transfers. MDS dated [DATE] documents R4 is always incontinent of bladder and bowel. R4's Care Plan updated 3/3/2025 documents Activities of Daily Living, ADL: R4 is alert with a diagnosis of Cerebral Palsy, Mental Retardation, Schizoaffective disorder, and Depression. R4 requires extensive to total assistance of one with his daily care tasks He has functional incontinence of both bowel and bladder and is noted to demand to wear multiple depends at one time. Interventions include keep clean and dry after each incontinent episode. On 4/8/2025 at 9:19 AM, R4 stated he has to wait a long time after pushing his call light for staff to come change him and clean him up. R4 stated he has to wait at least 40 minutes after pushing his light for staff to come into his room. R4 stated he often sits in a wet (incontinence brief) and bedding for long periods of time, especially at night and this does not make him feel good at all. On 4/9/2025 at 6:00AM V13, Certified Nursing Assistant, CNA, and V14, CNA, entered R4's room. V14 took R4's incontinence brief off. R4's incontinence brief was heavily wet with urine. V14 discarded R4's brief. V14 then put new brief on R4 without performing incontinent care or peri care. Then V14 proceeded to dress R4. 2.R1's Face sheet documents an admission date of 3/31/2025 with diagnoses of Cerebral Infarction, Hemiplegia Unspecified affecting left nondominant side, Osteoarthritis, Schizoaffective Disorder. R1's MDS dated [DATE] is in progress due to being new admit. R1's Baseline Care Plan dated 4/2/2025 documents FALL: R1 is at risk for falls Functional Deficits, Poor Balance, Use of Psychotropic Medication. Interventions include educated R4 to call for assistance when needing help to go to the bathroom. On 4/8/2025 at 1:51 PM R1 was wheeling self-down the hallway in his wheelchair. V1, Administrator, stopped in hallway to talk to R1. R1's pants observed to be saturated in groin area to R1's knees with smell of urine noted. V1 did not notify staff that R1 was wet with urine. On 4/8/2025 at 1:55 PM R1 stated he is incontinent at times, and it takes staff a long time to come clean him up and he will often sit in wet pants for a long time. R1 stated staff does not usually come to clean him up unless he calls for them. On 4/8/2025 at 3:06 PM R1 was in wheelchair in room with no pants on, wet pants noted on R1's floor. R1 stated nursing staff has not come to help clean him up. On 4/8/2025 at 3:40 PM R1's wheelchair up against door, wet pants and jacket noted to be lying on R1's floor. R1 observed to be on bathroom floor on his knees, R1 stated he is trying to go to the bathroom. On 4/9/2025 at 12:00PM V1, Administrator stated We go over incontinent care all the time. I cannot believe they did not perform peri care when changing (R4). Facility's incontinence care policy dated 4/2024 states Incontinence care is provided to keep residents as dry, comfortable, and odor free as possible. It also helps in preventing skin breakdown.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an effective pest control program for 6 of 6...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an effective pest control program for 6 of 6 residents (R1, R2, R3, R4, R5, R6) reviewed for pest control in Facility in the sample of 6. Findings include: 1.On 4/8/2025 at 9:00AM, there were many gnats in R2's room. 2.On 4/8/2025 at 3:00PM, there were many gnats in R5's room flying into surveyor's face and landing on clothes. Many gnats in conference room and staff restrooms. R5 stated she sees gnats and flies. R5's Minimum Data Set (MDS) dated [DATE] documents R5 has no cognitive deficits. 3.On 4/8/2025 at 1:40 PM R3 stated she has seen gnats in the hallways and in the kitchen/dining area. R3 stated seeing the gnats around her in the hallways makes her feel nasty, and the facility needs to do something about them. R3's Minimum Data Set (MDS) dated [DATE], documents R3 is cognitively intact. 4.On 4/8/2025 at 1:55 PM R1 stated he has seen bugs and gnats in the facility and there are gnats in his room. R1 stated the gnats will be around his bed and by food and he will hide under the covers from them. R1 stated they had been an issue since admission on [DATE]. 5.On 4/8/2025 at 3:05PM R6 stated she has seen gnats. R6's MDS dated [DATE] documents R6 has no cognitive deficits. 6.On 4/9/2025 at 9:19AM R4 stated there are a lot of bugs in the facility, including gnats that fly around him when he is trying to sleep. R4 stated it is not nice to have bugs flying around him while he sleeps and is gross. R4's MDS dated [DATE] documents R4 has no cognitive deficits. On 4/8/2025 at 3:45PM V1, Administrator, stated We have a resident that came to us with several wounds including frost bite. I think that is where the gnats came from. I'm not sure what to do about the gnats. V1 stated the gnats had been an issue for approximately one week. On 4/8/2025 at 11:10AM V5, Housekeeping, stated Every day we mop, empty trash, wipe down door handles, surfaces. There are gnats in the facility. I think they are from a resident on this hall. On 4/8/2025 at 2:25PM V10, Certified Nursing Assistant, CNA stated gnats are in the facility. On 4/9/2025 at 5:15AM V12, CNA, stated I have not seen any bugs except gnats. On 4/9/2025 at 5:30AM V15, Registered Nurse, RN, stated she sees gnats but no roaches or mice. Facility's updated pest control policy states Facility shall maintain an effective pest control program. The facility maintains an ongoing pest control program to ensure that the building is kept free of insects and rodents.
Mar 2025 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to assess resident's skin upon admission, failed to provid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to assess resident's skin upon admission, failed to provide ongoing assessments, failed to follow/update physician's treatment orders, failed to complete physician ordered pressure ulcer treatments and failed to put interventions in place to prevent skin breakdown for 3 of 3 residents (R1, R2 and R3) reviewed for pressure ulcers in a sample of 3. This failure resulted in R2 developing a deep tissue injury (DTI) to R2's right hip which worsened by increasing in size. evolved to an unstageable pressure ulcer and the left hip pressure ulcer a DTI evolved to a Stage 3 pressure ulcer. Findings include: 1. R2's Undated Face Sheet, documented he was initially admitted to the facility on [DATE]. No diagnosis of pressure ulcers was documented. R2's Care Plan, dated 10/28/2022 documents, Resident is at risk for skin complications r/t (related to) unspecified dementia without behavioral disturbances, altered mental status. 12/27 (year not documented) right hip treatment in progress res (resident) follow up with in house wound NP. 2/15 (year not documented) treatment in progress to hip. Goal: will maintain adequate skin integrity throughout next review. Interventions: skin assessment weekly 10/28/2022, ensure proper body alignment 12/14/2024, increase protein intake 12/14/2024, Prostate 30 milliliters (ml) BID (twice a day) 1/8/2025 and low air loss mattress 3/7/2025. R2's Minimum Data Set (MDS) dated [DATE] documents resident is rarely/never understood, at risk for pressure ulcers but does not have any unhealed pressure ulcers. Pressure reducing device for chair and bed. R2's Skin Screen dated 12/14/2024 documents right iliac crest (hip) reddened area noted. Actions taken notified treatment nurse of area and wound NP (nurse practitioner) made aware. Foam dressing reapplied. R2's Progress Note, dated 12/14/2024 at 7:06 PM documents, No open areas noted. R2's readmission Braden Scale for Predicting Pressure Sore Risk, dated 12/14/2024 documents 11 - very high risk. R2's Progress Note, dated 12/16/2024 at 1:38 PM documents, Res (Resident) noted to have reddened area to right hip, area cleansed, and foam dressing applied, res (resident) voiced no c/o (complaint of) pain or discomfort. DON (Director of Nurses) notified, POA (Power of Attorney) notified will continue to monitor wound np (nurse practitioner) notified. There was no other description of R2's pressure ulcer documented. R2's Progress Note, dated 12/20/2024 documents, Res was seen by wound care nurse and wound NP treatment as ordered, area stable and no s/s (signs or symptoms) of infection noted, plan of care continue. There was no description of R2's pressure ulcer documented. R2's Medical Record had no documentation from the Wound NP regarding the assessment or description of R2's pressure ulcers on 12/20/2024. R2's Wound Assessment Report, dated 12/27/2024 documents right hip pressure/DTI (deep tissue injury) measured: 1.1 cm (centimeters) x 0.6 cm, wound status: reopened, acquired in house, 100% epithelial, exposed tissue: epithelium, wound edges: attached, periwound: fragile erythema, scarring, exudate amount: none, exudate description: none, odor post cleansing: none. Treatment: weekly and PRN cleanse with wound cleanser, skin prep and hydrocolloid. The National Pressure Injury Advisory Panel (NPIAP) website defines Deep Tissue Pressure Injury as the following Intact or non-intact skin with localized area of persistent non-blanchable deep red, [NAME], purple discoloration, or epidermal separation revealing a dark wound bed or blood-filled blister. Pain and temperature change often preceded skin color changes. Discoloration may appear differently in darkly pigmented skin. This injury results from intense and or/or prolonged pressure and shear forces at the bone-muscle interface. The wound may evolve rapidly to reveal the actual extend of tissue injury or may resolve without tissue loss. If necrotic tissue, subcutaneous tissue, granulation tissue, fascia, muscle, or other underlying structures are not visible, this indicates full thickness pressure injury (Unstageable, Stage 2 or Stage 4). R2's Medical Record didn't document a Wound Assessment Report or weekly skin assessment from 12/28/2024 through 1/16/2025. On 3/19/2025 at 11:00 AM V7, Infection Preventionist/Former Wound Nurse stated she was the facility wound nurse from October 2024 through December 2024. V7 recalled R2's right hip was red on 12/20/2024 and the nurse practitioner didn't write a treatment order or document the reddened area because R2's right hip wasn't open at that time. When she left as the wound nurse at the end of December 2024 staff were cleansing R2's right hip and applying a bordered foam dressing to protect his skin from breaking down. V7 wasn't aware there was a new wound treatment was ordered for R2's right hip on 12/27/2024 because she was promoted to a different nurse position at the facility. R2's Wound Assessment Report, dated 1/17/2025 documents right hip pressure/DTI, measured: 0.7 cm x 0.6 cm x 0.1 cm, wound status: improved with delayed wound closure, acquired in house, 100% epithelial, exposed tissue: epithelium, wound edges: attached, periwound: fragile erythema, scarring, exudate amount: none, exudate description: none, odor post cleansing: none. Treatment: weekly and PRN cleanse with wound cleanser, skin prep and hydrocolloid. R2's Wound Assessment Report, dated 1/24/2025 documents right hip unstageable pressure ulcer, measured 3.5 cm x 3.8 cm x 0.1 cm, wound status: worsening, 40% epithelial, 10% granulation, 50% eschar, exposed tissue: epithelium, wound edges: attached, periwound: fragile erythema, scarring, exudate amount: moderate, exudate description: serosanguineous, odor post cleansing: mild. Treatment: daily and PRN cleanse with wound cleanser, SSD, collagen hydrogel, collagen particles and bordered foam dressing. R2's Physician's Order Sheet (POS) dated 12/19/2024 through 1/30/2025 documents right hip pressure ulcer treatment cleanse with wound cleanser, apply foam border dressing everyday shift for prophylaxis. The facility failed to change the pressure ulcer treatment orders from the wound nurse practitioner on the Wound Assessment Report dated 12/27/2024 and 1/24/2025. R2's TAR (Treatment Administration Record) dated 12/19/2024 through 1/30/2025 documents right hip pressure ulcer staff documented treatment was administered per the POS. This was not the correct wound treatment per the wound nurse practitioner's wound assessment report dated 12/27/2024 through 1/24/2025. R2's Medical Record documents from 12/27/2024 through 1/30/2025 failed to change the right hip pressure ulcer treatment order from the wound nurse practitioner from 12/27/2024 through 1/30/2025. R2's Wound Assessment Report, dated 1/31/2025 documents right hip unstageable pressure ulcer, measured 3.5 cm x 3.8 cm x 0.1 cm, wound status: stable eschar, 100% eschar, exposed tissue: epithelium, wound edges: attached, periwound: fragile erythema, scarring, exudate amount: moderate, exudate description: serosanguineous, odor post cleansing: mild. Treatment: daily and PRN cleanse with wound cleanser, medical grade honey and bordered foam dressing. R2's Medical Record documents no Wound Assessment Report or weekly skin assessment dated [DATE] through 2/13/2025. R2's POS, dated 2/4/2025 through 2/17/2025 documents a new physician's order left hip cleanse wound cleanser and apply bordered foam dressing everyday shift. There is no documentation of any pressure ulcer to R2's left hip at that time. R2's Wound Assessment Report, dated 2/14/2025 documents right hip unstageable pressure ulcer, measured 3.5 cm x 3.8 cm x 0.1 cm, wound status: stable eschar, 30% granulation, 70% eschar, exposed tissue: epithelium, wound edges: attached, periwound: fragile erythema, scarring, exudate amount: moderate, exudate description: serosanguineous, odor post cleansing: mild. Treatment: daily and PRN cleanse with wound cleanser, Santyl and bordered foam dressing. R2's Medical Record no documentation R2's left hip skin assessment regarding the physician's order dated 2/4/2025 through 2/17/2025. R2's POS dated 2/18/2025 through 2/25/2025 documents a new physician's order cleanse right hip with wound cleanser, apply Santyl and cover with a dry dressing. This was a wound nurse practitioner treatment order from the wound assessment report dated 2/14/2025. The POS was not updated with the new wound nurse practitioner treatment order for 4 days. R2's POS, dated 2/18/2025 through 2/24/2025 documents a new physician's order to left hip: cleanse with wound cleanser and apply Santyl to wound bed and cover with bordered foam dressing as needed for left hip wound and everyday shift for left hip. R2's TAR, dated 2/18/2025 through 2/24/2025 staff documented R2's treatment to the right hip was administered per physician's orders, expect a blank box dated 2/24/2025. R2's MDS, dated [DATE] documents resident rarely/never understood, resident is at risk for developing pressure ulcers and resident has 1 unhealed unstageable pressure ulcer. Pressure reducing device for chair and bed, pressure ulcer care, application of nonsurgical dressings and applications of ointments/medications applied. R2's Wound Assessment Report, dated 2/21/2025 documents right hip unstageable pressure ulcer, measured 4.5 cm x 5.7 cm x 0.7 cm, wound status: improving with delayed wound closure, 10% granulation, 90% slough, exposed tissue: epithelium, wound edges: attached, periwound: fragile erythema, scarring, exudate amount: moderate, exudate description: serosanguineous, odor post cleansing: mild. Treatment: daily and PRN cleanse with wound cleanser, SSD, collagen hydrogel, collagen particles, calcium alginate and a bordered foam dressing. R2's Medical Record no documentation R2's left hip skin assessment regarding the physician's order dated 2/17/2025 through 2/24/2025. R2's POS dated 2/25/2025 documents a new physician's order cleanse right hip with wound cleanser, apply SSD, collagen, hydrogel, collagen particles, calcium alginate, cover with bordered gauze everyday shift. This is from the Wound Assessment Report, dated 2/21/2025. The POS was not updated with the new wound nurse practitioner treatment order for 4 days. R2's TAR dated 2/25/2025 through 3/7/2025 staff documented right hip cleanse with wound cleanser, apply SSD, collagen, hydrogel, collagen particles, calcium alginate, cover with bordered gauze everyday shift. R2's Wound Assessment Report, dated 2/28/2025 documents right hip unstageable pressure ulcer, measured 4.8 cm x 5.4 cm x 1.1 cm, wound status: improving with delayed wound closure, 20% granulation,80% slough, exposed tissue: epithelium, wound edges: attached, periwound: fragile erythema, scarring, exudate amount: moderate, exudate description: serosanguineous, odor post cleansing: mild. Treatment: daily and PRN cleanse with 0.125% Dakin's solution, SSD, collagen hydrogel, collagen particles, calcium alginate, silicone bordered superabsorb dressing. New left hip pressure/DTI documented date acquired in house 2/28/2025 measured 1.5 cm x 0.7 cm 100% epithelial, exposed tissue: epithelium and dermis. Wound edges: attached, periwound: fragile and scarring. No exudate, no odor post cleansing. Treatment: 3 times per week and PRN cleanse with normal saline, skin prep and bordered foam dressing. R2's POS dated 2/25/2025 through 2/28/2025 documented no physician's order to treat R2's left hip pressure ulcer. R2's TAR dated 2/25/2025 through 2/28/2025 no documentation staff administered a treatment to R2's left hip pressure ulcer. R2's POS, dated 3/1/2025 through 3/6/2025 no physician's order to treat R2's left hip pressure ulcer. R2's TAR, dated 3/1/2025 through 3/6/2025 no staff documentation R2's left hip pressure ulcer treatment was administered. R2's POS dated 3/7/2025 through 3/13/2025 documents a new physician's order left hip: cleanse with normal saline apply calcium alginate every 24 hours and one time a day every Monday, Wednesday, Friday. R2's TAR dated 3/10/2025 through 3/13/2025 staff documented left hip cleanse with normal saline and apply calcium alginate one time a day every Mon, Wed, Fri treatment was administered. R2's POS, dated 3/8/2025 documents a new physician's order right hip cleanse with Dakin's solution, moisten gauze, silicone border superabsorbent dressing every day shift. This treatment order was from the Wound Assessment Report, dated 2/28/2025. The POS was not updated with the new wound nurse practitioner treatment order for 8 days. R2's Wound Assessment Report, dated 3/7/2025 documents right hip unstageable pressure ulcer, measured 4.6 cm x 6.5 cm x 1.5 cm, wound status: worsening, undermining from 2 o'clock to 7 o'clock, 1.1 cm, 20% granulation, 80% slough, exposed tissue: epithelium, wound edges: attached, periwound: fragile erythema, scarring, exudate amount: heavy, exudate description: seropurulent, odor post cleansing: malodorous. Treatment: daily and PRN cleanse with 0.125% Dakin's solution, silicone bordered superabsorb dressing. Left hip stage 3 pressure ulcer measured 1.0 cm x .5 cm x 0.1 cm, wound status: stable, 80% granulation, 20% slough, exposed tissue: epithelium, dermis and subcutaneous, wound edges: attached, periwound: fragile and scarring, exudate amount: scant, exudate description: serosanguineous, odor post cleansing: none. Treatment order: 3 times a week and PRN cleanse with normal saline, calcium alginate and bordered gauze. R2's POS, dated 3/8/2025 documents a new physician's order for right hip treatment daily and PRN cleanse with 0.125% Dakin's solution, silicone bordered superaborb dressing. R2's TAR, dated 3/8/2025 through 3/13/2025 staff documented right hip treatment administered per physician's orders. On 3/20/2025 at 3:20 PM V17, Wound NP stated she expects staff to do a head-to-toe skin assessment as soon as possible within 72 hours of admission. As soon as staff are aware of an open area/pressure ulcer staff should notify the wound NP within 2-3 hours to get treatment order. There is a standing order for pressure ulcers which is cleanse the area with normal saline and apply a dry dressing. When she is at the facility she communicates with the wound nurse and/or charge nurse to let them know of wound treatment changes while she is at the facility, and she expected the wound treatment changes to go into effect immediately unless the primary physician doesn't agree with the wound treatment order then the facility should notify her within 24 hours so she can get a new treatment order in place. When a resident has a pressure ulcer, she expects staff to administer the current pressure ulcer treatment and for staff to follow all physician's orders. V17 stated she wasn't aware staff didn't follow wound treatment orders for R2 and that he went without wound treatment as well. V17 stated she expected a treatment to be in place at all times and if there wasn't a wound treatment ordered staff should have notified her so she could get a treatment ordered as soon as possible. Staff not changing/updating physician's wound treatment order could lead to the deterioration of the pressure ulcer(s.) V17 expected facility staff to have interventions in place to prevent pressure ulcers from getting worse and the facility should have had a specialty air loss mattress for residents with a DTI or stage 3 pressure ulcer to help in reliving pressure. On 3/20/2025 at 3:40 PM V18, Nurse Practitioner stated she's never had to approve of the wound nurse practitioner's treatment orders, the wound nurse practitioner writes orders for wounds and the facility should implement the treatment orders as soon as possible. The facility not following or changing wound treatment order could lead to the deterioration of the pressure ulcer. V18 wasn't aware the facility didn't administer the correct pressure ulcer treatment orders for R2 or that the facility failed to ensure treatment orders were ordered for pressure ulcers for R2. 2. R1's Undated Face Sheet documents she was initially admitted to the facility on [DATE] with no diagnosis of pressure ulcer documented. R1's Braden Scale for Predicting Pressure Sore Risk, dated 3/10/2025 documents she is very high risk for pressure ulcers. R1's Progress Note, dated 3/10/2025 at 5:00 PM documents, resident arrived to facility via ambulance and has open area to coccyx. R1's Undated Care Plan, no documentation that she has a pressure ulcer on her coccyx or interventions to prevent it from getting worse. R1's Skin Screen, dated 3/11/2025 documents open area on coccyx no measurements or wound assessment documented. R1's Medical Record documents no assessment of pressure ulcer on coccyx from 3/10/2025 through 3/13/2025. R1's Wound Assessment Report, dated 3/14/2025 documents present on admission stage 4 pressure ulcer on R1's sacrum measured 5.5 cm x 10 cm x 3.5 cm with 30% granulation, 40% slough, 30% eschar exposed tissue: hypergranulation, epithelium, dermis subcutaneous and bone. Wound edges: attached, periwound: fragile, exudate amount: heavy, exudate description: purulent, odor post cleansing: malodorous. R1's Medical Record documents no physician's treatment order dated 3/10/2025 or 3/11/2025. R1's POS, dated 3/12/2025 documents a treatment order for coccyx: cleanse with Dakin's and apply Dakin's soaked gauze and cover with dry dressing. R1's TAR, dated 3/2025 staff documented treatment to coccyx pressure ulcer per physician's orders. On 3/19/2025 at 9:40 AM V5, Registered Nurse, RN entered R1's room and rolled her to her left side and showed a large intact dressing on her coccyx. V5 stated he just administered pressure ulcer treatment to (R1's) coccyx. 3. R3's Undated Face Sheet documents he was initially admitted to the facility on [DATE] with no diagnosis of a pressure ulcer. R3's MDS dated [DATE] documents BIMS 11, resident at risk for developing pressure ulcers and has one unhealed pressure ulcer. Pressure reducing device for bed and pressure ulcer care. R3's admission Braden Scale for Predicting Pressure Sore Risk, dated 3/4/2025 was 14 - moderate risk. R3's Nurse Progress Note, dated 3/4/2025 at 6:10 PM documents, resident arrived to the facility via EMS (emergency medical services) services. Resident has wound to right shin. R3's Skin Screen, dated 3/5/2025 documents right calf reddened area full thickness. No further assessment documented. R3's Medical Record dated 3/4/2025 through 3/6/2025 no documentation of wound/pressure ulcer on right calf. R3's Wound Assessment Report, dated 3/7/2025 documents right lateral calf stage 3 pressure ulcer present on admission measured 5.3 cm x 6.9 cm x 0.2 cm and wound tissue was epithelium, dermis and subcutaneous. Wound edges: attached, periwound: fragile and scarring, exudate amount: scant, exudate description: serosanguineous, no post odor cleansing. Treatment order: daily and PRN: cleanse with wound cleanser, xeroform and bordered gauze dressing. R3's POS dated 3/4/2025 through 3/8/2025 documents no treatment orders for wound/pressure ulcer on right calf. R3's POS, dated 3/9/2025 documents cleanse right calf with wound cleanser, apply xeroform and dry dressing one time a day for wound care. R3's TAR, dated 3/9/2025 through 3/19/2025 staff documented right calf pressure ulcer treatment per physician's orders. On 3/19/2025 at 10:30 AM V3, Wound Nurse/Assistant Director of Nurses (ADON) stated she started working as the facility wound nurse 2 weeks ago. When a resident is admitted to the facility, she expects staff to document if the resident has open areas/wounds in the nurse progress notes, floor nurses are not expected to document wound assessments she follows up on all admissions residents daily, she typically works Monday through Friday from 7:00 AM through 5:00 PM. She expects the admission skin assessment to be documented in the nurse progress notes within 4-6 hours of the resident being admitted to the facility. She expects the admitting floor nurse to document if there is an open area and to what it is located. Floor nurses are not expected to document an assessment including measurements or a wound bed assessment. She reviews new resident admission documentation and residents with open areas/wounds the facility has a standing order for wet to dry dressing until the wound nurse practitioner rounds and assesses the resident's wound on Fridays. V3 doesn't assess wounds or measure them at all, the wound nurse practitioner does that on Fridays this does not matter what day the resident is admitted to the facility the wounds will not be assessed until Friday. V3 stated if she is not at the facility when a resident is admitted she does a triple check through their medical record the next day is works and she checks the resident's admission nurse progress note, physician's orders for wound treatment and the resident's care plan to ensure it addresses wounds. On 3/25/2025 at 11:48 AM V2, Director of Nursing (DON), stated she started working at the facility as the DON 3 weeks ago and was the ADON for approximately 3 weeks prior to that. V2 stated skin assessment should done within 1 hour of arrival to the facility because you want to know if resident has open areas/pressure ulcers. Staff should document in nurse notes exactly what they see what they see what it is drainage, odor present, use measuring tape to measure wound and document assessment of the wound bed in the nurse's notes or the skin screen form. Staff should notify the facility nurse and/or the wound np that rounds every Friday. V2 doesn't except staff to measure the wound/pressure ulcer unless they have the proper measuring tape, and they are trained to measure the wound to ensure accuracy. Staff should obtain a treatment in place for a pressure ulcer border foam dressing. Depending on wound/pressure ulcer after wound nurse assesses resident's skin, she notifies the wound NP and gets a proper treatment in place. A treatment is expected to be ordered 24 hours of resident being admitted to the facility. Wound NP does rounds every Friday and sends report that night and facility wound nurse gets the facility wound treatment report and changes the orders the same night and the new treatment should start the next day. V2 expects staff to follow facility policies and physician's orders. Restorative and therapy are updated at the Nutrition Assessment Risk (NARs) which assess all residents including residents with pressure ulcers and they are the ones who recommend a resident receive a low air loss mattress. V1 stated she wasn't aware residents including R1 and R3 were admitted to the facility with pressure ulcers not being thoroughly documented, no pressure ulcer treatment in place and that resident's with pressure ulcers care plan not updated, physician's orders not being followed, and physician's orders not being changed/updated. She didn't know why these nurse responsibilities were not carried out. On 3/19/2025 at 11:40 AM V1, Administrator stated when a resident is admitted to the facility the wound nurse is responsible for documenting a pressure ulcer assessment including measurement and what the wound bed looks like and then the wound nurse notifies the wound nurse practitioner, and they round every Friday. A treatment order is ordered from the wound nurse practitioner initially until the pressure ulcer is assessed on Friday and then the pressure ulcer treatment maybe changed per the wound nurse practitioner's recommendations. V1 stated she wasn't aware nursing staff failed to document R1's and R3's pressure ulcers upon admission to the facility. The Facility's Admission/re-admission Policy revision date 1/2023, documents all new admissions within 24 hours of admission have NRSG: admission Observation. The Facility's Physician's Orders Policy, revision date 2/2024 documents each medication order is documented in the resident's medial record with the date and signature of the person receiving the order. The order is recorded on the physician order sheet in the computer and the MAR or TAR. The following steps are initiated to complete documentation: clarify the order, enter the orders with administration schedule in the computer and transmit to pharmacy and if order is replacing a previous order d/c (discontinue) previous order in the computer. The Facility's Skin Care Prevention Policy, revision date 5/2021 documents all residents will receive appropriate care to decrease the risk of skin breakdown. The nursing department will review all new admission/re-admissions to put a plan in place for prevention based on the resident's activity level, comorbidities, mental status, risk assessment and other pertinent information. Dependent residents will be assessed during care for any changes in skin condition including redness (non-blanching erythema) and this will be reported to the nurse. The nurse is responsible for alerting the health care provider. All residents will be evaluated for changes in their skin condition weekly. All residents unable to reposition themselves will be repositioned as needed, based on a person-centered approach per the resident's plan of care. Educate the resident and resident representative regarding pressure ulcer prevention and treatment as appropriate. The Facility's Skin Management: Pressure Injury Treatment/General Wound Treatment Policy revision date 5/2021, documents routine and PRN treatments in the treatment administration record. Document all significant observations in the nursing progress note. Pressure injuries will be evaluated, and the following areas documented weekly (minimum every 7 days) location, stage, size, depth, presence and location (based on the clock) of undermining/tunneling/sinus tract, exudate: type, color, and approximate amount, pain: nature and frequency, wound bed: color and type of tissue/character including evidence of healing (granulation tissue) or necrosis. Description of wound edges and surrounding tissues (rolled edges, redness, maceration, etc.) The staff will notify the wound nurse upon identification of skin impairment. If the wound nurse is not available, the staff should alert the health care provider for treatment orders. When the wound care team assesses the resident, they will take a picture, measure the wound, review the orders, and update any notes and care plans as appropriate. If a wound shows no signs of healing after three weeks, a reevaluation of the treatment plan including determining whether to continue or modify the current interventions is done. If the decision is made to retain the current regimen, documentation of the rationale for continuing the current plan will occur.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, Observation, and Record Review, the facility failed to maintain a clean and sanitary environment during woun...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, Observation, and Record Review, the facility failed to maintain a clean and sanitary environment during wound care, and to wear Personal Protective Equipment (PPE) for residents who are on Enhanced Barrier Precautions (EBP) for 3 of 3 residents (R3, R5, R37) reviewed for wound care in the sample of 19. The findings include: 1. R3's admission Record, dated 5/12/25, documents R3 was admitted to the facility on [DATE] with diagnosis of Cerebral Infarction, Paraplegia, Flaccid Neuropathic Bladder, Moderate Protein-Calorie Malnutrition, and Osteomyelitis. R3's Care Plan, dated 3/5/25, documents R3 requires assist with daily care. Interventions: Monitor skin integrity during routine care and report abnormal findings. It continues R3 requires Enhanced Barrier Precautions (EBP) related to wound and indwelling medical device (urinary catheter). Interventions: Enhanced Barrier Precautions as per facility protocol, staff to wear gown and gloves when performing ADL's (activities of daily living): Dressing, bathing/showering, transferring, providing hygiene, changing linen, changing briefs or assisting with toileting. R3's Minimum Data Set, (MDS), dated [DATE], documents R3 has a moderate cognitive impairment and requires substantial/maximum assistance from staff for toileting and bathing. R3 is at risk for pressure ulcers and has one unhealed pressure ulcer. R3 has a pressure reducing device for bed and gets pressure ulcer care. On 5/12/25 at 8:32 AM, V3, Wound Care Nurse, was observed gathering supplies on top of her wound care cart outside R3's door to do wound care, then carried them into R3's room and placed them on R3's cluttered bedside table, pushing aside some items, without wiping it down or applying a clean barrier cloth to the table. R3 has signs on his door Please see the Nurse before entering the room and a Enhanced Barrier Precautions along with PPE (personal protective equipment) hanging on the door. R3's Care Plan documents R3 is on Enhanced Barrier Precautions. V3 did not don any PPE while performing wound care on R3. The old dressing was removed, dated 5/11/25 and placed on top of the clean supplies. After cleaning the wound, the 4X4 gauze pads used for cleaning the wound, and V3's soiled gloves were also placed on top of the clean supplies, then thrown away and the clean dressings were placed on R3. 2. R5's admission Record, dated 5/12/25, documents R5 was admitted to the facility on [DATE] with diagnosis of Cerebellar Stroke Syndrome, Hemiplegia, Type 2 Diabetes Mellitus (DM), Malignant Neoplasm of Skin, Schizophrenia, and Epilepsy. R5's Care Plan, dated 4/23/25, documents R5 is at risk for skin complications. Interventions: Skin assessment weekly, notify MD (Medical Doctor) of abnormal findings, assist and encourage resident to turn and reposition every one to two hours and PRN (as needed). It continues 5/5/25 R5 has Impaired skin integrity related to prolonged pressure and tissue breakdown as evidenced by full-thickness skin loss with exposed subcutaneous tissue. Intervention: Monitor wounds for signs of infection. It continues 5/8/25 R5 has Impaired skin integrity related to wound on left lateral knee. Intervention: Continue treatment as ordered for the wound on the left lateral knee. R5's MDS, dated [DATE], documents R5 has a moderate cognitive impairment and requires partial/moderate assistance from staff for ADLs. R5 is continent of both bowel and bladder. R5 is at risk for pressure ulcers. On 5/12/25 at 8:25 AM, V3 gathered supplies to provide wound care for R5. V3 gathered supplies from her cart by lying them on top of unclean wound cart, then walked in and placed the supplies on the unclean sink counter with R5 sitting in his wheelchair at the sink after returning from a shower. There was no dressing seen on R5 as it was removed in shower. V3 provided wound care with no PPE worn for EBP, and no maintaining of a clean field during wound care. 3. R37's admission Record, dated 5/13/25, documents R37 was admitted to the facility on [DATE] with diagnosis of Morbid Obesity, Dementia, Schizophrenia, Delusional Disorder, Bipolar Disorder, major Depressive Disorder, Degenerative Disease of Nervous System, Epilepsy, Idiopathic and Peripheral Autonomic Neuropathy. R37's Care Plan, dated 5/1/25, documents R37 is at risk for skin complications. Interventions: Assess and document of progress of areas weekly, educate resident on the risks of infection and poor healing r/t non-compliance, educate resident on MD orders for wound care, observe and assess regularly, Skin assessment weekly. 5/1/25 R37 was seen by wound NP (Nurse Practitioner), continue Betadine to plantar right foot and right heel. It continues 4/23/25, R37 returned from hospital after foot surgery with interventions: Monitor the right heel and plantar foot wound sites during dressing changes for signs of infection or delayed healing and report changes to the WNP (Wound NP). R37's MDS, dated [DATE], documents R37 is cognitively intact and is dependent on staff for toileting and dressing, and requires substantial/maximum assistance for bathing. R37 is occasionally incontinent of both bowel and bladder. R5 is at risk for developing pressure ulcers. On 3/12/25 at 11:20 AM, R37 was sitting in her wheelchair by her bed, when V3 entered to do wound care on R37. V3 gathered supplies on top of her unclean wound cart, then took the supplies to a table by R37's bedside and placed the clean supplies on the soiled table without wiping it off or putting barrier cloth down. V3 removed R37's old dressing on top of the clean supplies on the table, V3 then placed her soiled gloves, and the 4X4s used to clean the wound also on top of the clean supplies. V3 then walked the soiled items to the trash can by the door, then continued with wound care and put the clean dressings that were on the table onto R37's wound. There was no PPE worn while on EBP during wound care and V3 did not have a clean and sanitary place to put the clean wound care supplies. On 5/12/25 at 11:45 AM, V3 stated Anyone who has a wound and is getting wound care should be on EBP, and staff should be wearing PPE especially while performing care. On 5/13/25 at 11:05 AM, V8, Certified Nursing Assistant (CNA), stated If a resident is on EBP, I make sure to use PPE any time I am doing resident care. On 5/13/25 at 11:10 AM, V21, Registered Nurse (RN), stated Any time a resident is receiving wound care or dressing changes, they should automatically be on EBP. If the resident is on EBP, I gown up, use gloves and goggles, if necessary, do hand hygiene, and dispose of the dirty PPE and dressings. On 5/13/25 at 11:14 AM, V22, Licensed Practical Nurse (LPN), stated All residents receiving wound care or dressing changes are considered to be on EBP. I would wear appropriate PPE when doing the wound care or any other resident care. I would maintain a clean field so I can have a place for the clean items, then have a dirty field for the soiled items. On 5/13/25 at 11:50 AM, V2, DON, stated I would expect all staff to wear appropriate PPE while doing any resident care, especially wound care, if a resident is on EBP. I would expect the nurses who are doing the wound care to provide a clean and sanitary environment and maintain a clean and a dirty area. The Facility's Enhanced Barrier Precautions (EBP) Policy, dated 10/16/23, documents Our facility employs the use of Enhanced Barrier Precautions (EBP) to reduce transmission of MDROs (Multi-Drug-Resistant Organism) to staff hands and clothing that employes targeted gown and glove use during high-contact resident care activities. EBP are indicated (when contact precautions do not otherwise apply) for residents with any of the following: Open wounds that require a dressing regardless of MRDO status, or an indwelling medical device regardless of MDRO status, or colonization with a targeted MDRO/XDRO (Extensively Drug-Resistant Organism). Process: Staff utilize gown and gloves for high-contact resident care activities when residents require EBP; high contact activities may include: Dressing, bathing/showering, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting, device care or use: central line, urinary catheter, feeding tube, tracheostomy/ventilator, and Wound Care: any skin opening requiring a dressing. The Facility's Infection Control Program Content Policy, dated 10/2024, documents The Infection Control Program establishes guidelines to follow in the prevention and control of contagious, infectious, or communicable diseases. The objectives of the program are to: Provide a Safe and Sanitary Environment. Prevent or control the spread of communicable diseases. Establish guidelines that adhere to standards of care and CDC (Centers for Disease Control) guidelines. Administration and the Infection Control Designee assure that infection control guidelines and procedures are implemented and followed.
Feb 2025 7 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed prevent resident to resident verbal and physical abuse for 8 of 13 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed prevent resident to resident verbal and physical abuse for 8 of 13 residents (R1, R23, R24, R28, R29, R33, R43, R44) reviewed for abuse in the sample 51. This failure resulted in R43 throwing a punch, falling from his chair, and fracturing his hip. Findings include: 1. R43's Physician Order Sheet (POS) dated January 2025 documents diagnoses of Paranoid Schizophrenia, need for assistance with personal care, weakness, displaced intertrochanteric fracture of right femur, subsequent encounter for closed fracture (1/27/2025), unspecified dementia, unspecified severity without behavioral disturbance, psychotic disturbance and anxiety, brief psychotic disorder. R43's Minimum Data Set, MDS, dated [DATE] documents R43 was cognitively intact for decision making of activities of daily living. R43's MDS documents R43 has no impairment on his upper and/or lower extremity and with most Activities of Daily Living (ADL's) Helper provides verbal cues and/or touching/steadying and/or contact guard assistance as resident completes activity. Assistance may be provided throughout the activity or intermittently. R43's Care Plan: Abuse/Neglect: At risk for abuse and neglect r/t (related to) DX (diagnosis of) Paranoid Schizophrenia, Psychosis, behaviors such as delusions and hallucinations. Goal with a target date of 12/12/2024, Staff will monitor well being of others. Resident will have zero episodes of abuse and neglect throughout the next review. R43's resident to resident altercation on 1/25/2025 was not noted on the R43's current care plan. R43's Nurse's Notes dated 1/23/2025 at 5:33 PM, Res (Resident) has been admitted to (Psych Hospital) r/t (related to) r (right)/femur fx (fracture). R43's Initial Report dated 1/23/2025 at 8:00 AM, Resident to Resident altercation was reported. Resident (R44) was in the bathroom when resident (R43) barged in and was upset (R44) was taking too long. Residents made contact and resident (R44) came to report the incident to (V27) Psychosocial Director. Both residents were immediately separated and assessed. MD (Medical Doctor) and POA (Power of Attorney) notified, more to follow pending final investigation. On 2/6/2025 at 2:34 PM, V27, Psychosocial Director stated, (R44) came to me I was sitting here at my desk working on the computer and he said, '(V27), (R43) is on the bathroom floor. 'I said, 'what is he doing on the bathroom floor?' and he said, 'I was in the bathroom washing a cup and (R43) got upset because I was taking too long and called me the 'N' word and then hit me in the face, so I hit him back and he's on the bathroom floor now. I then reported it to the nurse. (R43) messes with everyone and usually everyone ignores him. I think he went too far this time and (R43) got hurt. I think he fractured his hip. On 2/13/2025 at 10:46 AM, R43 stated, I hurt my hip when I slipped and fell and broke my hip. I hit (R44) but I apologized. I was mad and hit him in the bathroom and then he hit me back and I fell. R43's Final Report dated 1/23/2025 at 8:00 AM, Resident to Resident altercation was reported. (R44) was in the bathroom when resident (R43) barged in and was upset (R44) was taking too long. Residents made contact and resident (R44) came to report the incident to (V27), Psychosocial Director. Both residents were immediately separated and assessed. MD (Medical Doctor) and POA (Power of Attorney) more to follow pending final investigation. On final investigation it was found that (R44) was getting water from the bathroom sink and (R43) barged in and demanded (R44) to get out. Resident (R43) made contact with resident (R44). Resident (R44) made contact back and exited the bathroom. (R43) was moved off the Psychosocial hall and has had no further altercations since. R43's Involuntary Discharge papers undated documents, Patient punched another resident in his arm and started using racial slurs calling the other patient a 'N' word. Patient is rambling words and hard to redirect. Patient stated if he sees the other person again, he will hit him. R43's Hospital Records dated 1/23/2025 document, [AGE] year-old male, independent ambulatory without assistive devices, residents in nursing home. He was involved in altercation today at the nursing home when he and another resident were arguing over a cup of water. He fell and landed on his hip with subsequent pain and inability to bear weight. He presented to emergency department where he was found to have intertrochanteric fracture. The patient is admitted for further observation status post orthopedic surgery. X-ray document intertrochanteric fracture of right femur (Broken Hip), intertrochanteric fracture of femur. R44's January 2025 POS documents diagnoses of disorganized schizophrenia, cognitive communication deficit, paranoid schizophrenia, major depression, type 2 diabetes mellitus with hyperglycemia, and need for assistance with personal care. R44's MDS dated [DATE] documents R44 was cognitively intact for decision making of activities of daily living. R44's Care Plan: under Abuse documents, At risk for abuse and neglect r/t (related to) his dx (diagnosis of) Schizophrenia. 5/22/2023 Resident was accused of inappropriate behavior with a peer. 9/23- inappropriate behavior towards another resident. The Care plan does not address the 1/23/2025 abuse. R44's Nurse's Notes dated 1/23/2025 at 5:14 PM, documents nurse was notified by staff that resident was in an altercation with another resident, another resident tried to force this resident out of the bathroom, this resident asked if he could wait which lead to altercation, resident stated he was asked by the resident to get out the bathroom, resident stated he told him to wait till he was done, he stated the resident started using racial slurs and calling names and then it was lead to an altercation between the two, resident also stated that resident then tried walking back to the room once altercation was over, but then lost balance and fell, np (Nurse Practitioner) and psych np was notified, called POA (Power of attorney) and left VM (voicemail), no answer at this time, no injuries noted upon skin assessment, resident remains in stable condition, remains at normal baseline with no complications. R44's Initial Report dated 1/23/2025 at 8:00 AM, Resident to Resident altercation was reported. Resident (R44) was in the bathroom when resident (R43) barged in and was upset (R44) was taking too long. Residents made contact and resident (R44) came to report the incident to (V27) Psychosocial Director. Both residents were immediately separated and assessed. MD (Medical Doctor) and POA (Power of Attorney) notified more to follow pending final investigation. R44's Final Report dated 1/23/2025 at 8:00 AM, documents Resident to Resident altercation was reported. (R44) was in the bathroom when resident (R43) barged in and was upset (R44) was taking too long. Residents made contact and resident (R44) came to report the incident to (V27), Psychosocial Director. Both residents were immediately separated and assessed. MD (Medical Doctor) and POA (Power of Attorney) more to follow pending final investigation. On final investigation it was found that (R44) was getting water from the bathroom sink and (R43) barged in and demanded (R44) to get out. Resident (R43) made contact with resident (R44). Resident (R44) made contact back and exited the bathroom. (R43) was moved off the Psychosocial hall and has had no further altercations since. On 2/6/2025 at 2:13 PM, R44 stated, I remember when I got into it with (R43). I was in the bathroom and then (R43) came in and he pushed me against the wall and hit me in the lip. (R43) was mad because I guess he thought I was taking too long. He is a bully, and he was yelling and screaming at me. He was going to hit me again, but I hit him back and then he fell on the floor. I did not think I hit him that hard and he hit me first. Then I went and told (V27, Psychosocial Director) what had happened. 2. R28's POS dated January 2025, document diagnoses of alcohol abuse, chronic obstructive pulmonary disease, difficulty in walking, muscle weakness, major depression disorder and hypertension. R28's MDS dated [DATE] documents R28 is cognitively intact for decision making of activities of daily living. R28's Care Plan date initiated of 6/2/2021 under Abuse documents, (R28) is risk for abuse and neglect r/t (related to) his history of ETOH (ethyl alcohol or ethanol abuse) and major depressive disorder. Mr. Ray is known to leave for LOA (Leave of Absence) and return to the facility under the influence of alcohol. He admits to drinking beer and liquor. He denies having a problem with alcohol and does not want to seek treatment at this time. He has been educated on the impact of his use on his medical diagnoses and need to withhold medications when he is under the influence. R28's Progress Notes dated 10/11/2024 at 11:53 AM, documents Note Text: After another resident's w/c (wheelchair) became locked with his, (R28) balled up his fist and struck said resident in the chest 2 times. R28's Initial Report documents on 10/11/2024 at 10:45 AM, It was reported that (R33) and (R28) were in the Psych/social office. (R33) was trying to back up, and his wheelchair bumped into (R28's) wheelchair, and their wheels locked together. It was reported that (R28) hit (R33) in the chest twice with a closed fist. (R33) hit (R28) back (staff reported he was slapping at him). Both residents were separated for their safety. Officer (V20), Local Police reported to the facility. Residents' physician and responsible parties notified. (R28) was sent to (Psych Hospital) for evaluation. (R33) was assessed with no apparent injuries noted. Final investigation to follow. R28's Final Report documents on 10/11/2024 at 10:45 AM, It was reported that (R33) and (R28) were in the Psych/social office. (R33) was trying to back up, and his wheelchair bumped into (R28's) wheelchair, and their wheels locked together. It was reported that (R28) hit (R33) in the chest twice with a closed fist. (R33) hit (R28) back (staff reported he was slapping at him). Both residents were separated for their safety. Officer V20, Local Police reported to the facility. Resident's physician and responsible parties notified. (R28) was sent to (Psych Hospital) for evaluation. (R33) was assessed with no apparent injuries noted. (same as initial report). The Undated Statement from, Psychosocial Director, V27, documents, On Friday, 10/11/2024 at approximately 10:45 AM, Resident (R33) was observed bumping into resident (R28's) chair. This worker then observed staff redirect (R28) to stop. This worker observed (R28) hitting (R33), the two were separated and redirected. Statement from V28, Activity Aide dated 10/11/2024, documents (R28) was in Psyche Social and the resident (R33) was trying to back his chair and he bumped his chair into and (R28) hit (R33) in his chest two times (R33) hit him back but not that hard. R33's POS for January 2025 documents diagnoses of unspecified mood (affective) disorder, need for assistance with personal care, weakness, alcohol abuse, unspecified dementia, unspecified severity without behavioral disturbances, and depression. R33's MDS dated [DATE] documents R33 has memory problems and is severely impaired for cognition of activities of daily living. R33's Care Plan with a date initiated of 7/20/2023 documents, ADL (Activities of Daily Living) with daily care need related to cognition decline, including incontinence of bowel and bladder. R33's Progress Notes dated 10/11/2024 at 12:50 PM, Note Text documents Pt (Patient) was struck in the chest with a closed fist by another resident. Pt presents No difficulty breathing, currently eating in dining area. Appetite good. Pleasant affect and easily approachable yet confused. Pt denies any pain. No obvious deformity of the chest. Lungs CTA (Clear to auscultation). Chest Excursion normal for Pt. no obvious bruising or discoloration, will continue to monitor for change. Skin intact over chest wall. R33's Progress Notes dated 10/11/2024 at 1:08 PM, documents Note Text: After resident's wheelchair became locked with his. (R28) balled up his fist and struck said resident in the chest two times. (Local Police) responded and took report. On 1/30/2025 at 2:49 PM, V29, Family of R33, stated the bottom line was that my brother was declining and becoming more forgetful. When he was involved in the incident we do not think (R33) intentional tried to hurt anyone and because of his confusion he was in the wrong place at the wrong time, accidentally bumped into someone and then was hit with a fist hand in his chest two times. (R33) did not know what was happening. It's quite sad. We moved him to a different facility hoping that if it happened again, the resident would be more understanding. 3. R1's POS dated January 2025 documents diagnoses of Paranoid Schizophrenia, anxiety disorder, cannabis abuse, depression, cognitive communication deficit. R1's MDS dated [DATE] documents R1 was cognitively intact for decision making of activities of daily living. R1's Care Plan with target date of 1/26/2024 does not address abuse. On 1/28/2025 at 4:24 PM, R1 stated, (R29) told me he wanted to f*** me in my butt until I bled. I told the staff because I don't know him and who would say something like that. They called the police and send him out, but he came right back, and he tried to approach me again, but I went and got the nurse. I don't even know him. I try and stay away from him. He is saying stuff like that to staff too. I heard him say the same thing to (V16, Licensed Practical Nurse, LPN). When he is around, I don't feel safe. I feel like he wants to fight me or hurt me. I try and keep my distance and when he approaches me, I try and get a nurse. I think he wants to hurt me. I think something is wrong with him and I just don't want him around me. He scares me. He said the same thing to a nurse, (V16). Something is not right with him. R1's Incident Report date of incident 1/21/2025, documents Verbal resident altercation was reported in the dining room. Resident (R29) spoke inappropriate comments to (R1). The incident was reported to the nurse. Nurse (V16) stayed with resident (R29) until EMS (Emergency Medical Services) and Police showed up. Resident (R29) is being sent out for a psych evaluation. MD and POA notified. More to follow pending final investigation. Upon final investigation it was noted that resident was having increased behaviors and speaking inappropriate to residents and staff even upon return. Residents was sent back from hospital and Resident was seen but Psych NP (Nurse Practitioner) and medications were changed for resident's increased behaviors. Resident was sent back out to the hospital for involuntary psych evaluation. Upon resident return he will be put on behavior monitoring for inappropriate comments, will be involved in group therapy sessions, and activities as needed. R29's POS January 2025 documents diagnoses of Schizoaffective, anxiety, depressive, and a history of substance abuse. R29's Care Plan date initiated of 10/26/2023 documents, (R29) has symptoms such as mood swings, impulsive behaviors, and attention seeking behavior related to a diagnosis of Bipolar Disorder/schizoaffective disorder, depression and ADD (Attention Deficit Disorder). He takes medication as orders. R29's Care Plan with a date initiated of 1/9/2025 under Abuse, the Goal documents, staff will monitor wellbeing of others. Resident will have zero episodes of abuse and neglect. The Care Plan does not document R29 making sexually inappropriate comments. R29's MDS dated [DATE] documents he is cognitively intact for decision making for activities of daily living. R29's Social Service Note dated 10/4/2025 at 11:14 AM, documents Note Text(*R29) is A&O x 3 (alert and orientated x 3). His BIMS (Brief Interview for Mental Status) is a 15 (cognitively intact for decision making). He has a diagnosis of Schizoaffective, anxiety, depressive, and a history of substance abuse. He is a current smoker and loves to chase the women. He was encouraged to be mindful of respecting others space, to proceed with caution. R29's Incident Report date of incident 1/21/2025, documents Verbal resident altercation was reported in the dining room. Resident (R29) spoke inappropriate comments to (R1). The incident was reported to the nurse. Nurse (V16) stayed with resident (R29) until EMS (Emergency Medical Services) and Police showed up. Resident (R29) is being sent out for a psych evaluation. MD and POA (Power of Attorney) notified. More to follow pending final investigation. Upon final investigation it was noted that resident was having increased behaviors and speaking inappropriately to residents and staff even upon return. Resident was sent back from hospital and Resident was seen but Psych NP and medications were changed for resident's increased behaviors. Resident was sent back out to the hospital for involuntary psych evaluation. Upon resident return he will be put on behavior monitoring for inappropriate comments, will be involved in group therapy sessions, and activities as needed. On 2/14/2024 at 11:33 PM, V16, Licensed Practical Nurse (LPN) stated R29 had made a comment to her as well as stating he wanting to f*** her in the butt until she bleeds, and they sent him out. 4. R23's POS for January 2025 documents diagnoses of other generalized epilepsy and epileptic syndrome. Nicotine dependence, alcohol abuse, and paranoid schizophrenia. R23's MDS dated [DATE] document R23 was moderately impaired for cognition for activities of daily living. R23's MDS documents R23 walks and is independent for most activities of daily living. R23's Care Plan date initiated of 10/1/2014. R23's Care Plan under ABUSE document: At risk for abuse and neglect r/t Seizure disorder, Major depression, Schizophrenia, CVA, Lupus, Alcohol abuse, Seizure disorder. He is noted to be verbally aggressive and difficult to redirect at times. He is noted to have history of peer-to-peer altercations. R23's Initial Incident Report dated 12/20/2024 documents, Resident to Resident altercation. Resident (R23) and Resident (R24) made contact in the smoke line to go outside. Resident (R24) pushed staff member and then went to swing on the staff member and resident (R23) intervened. Residents were immediately separated. Both residents were sent out for evaluation due to behavior, MD (Medical Doctor) and POA (Power of Attorney) notified. More to follow in final investigation. Final Report, dated 12/20/2024, documents Resident to Resident altercation. Resident (R23) and Resident (R24) made contact in the smoke line to go outside. Resident (R24) pushed staff member and then went to swing on the staff member and resident (R23) intervened. Residents were immediately separated. Both residents were sent out for evaluation due to behavior, MD and POA notified. Both residents came back from the hospital and were free of any injury. Resident care plan was updated to reflect these found behaviors. Residents have had no further altercations. On 1/31/2025 at 1:04 PM, V32 Dietary Aide stated, Yes, I remember that day (R23) hit (R24). I was helping during smoke break and all of the residents were crowded together ready to go outside and smoke. There was an ambulance trying to get through and (R24) shoved one of the residents and I told him you can't shove people and because you shoved someone you cannot smoke now, and he got mad. I reached down the cart and he swung at me and hit me pretty hard. And as I was coming up, he tried to swing at me again and (R23) grabbed him and protected me. I think I would have got hurt really bad if (R23) had not been there. (R23) did not start it, he was just protecting me. On 1/31/2025 at 1:32 PM, R23 stated he did hit (R24) but he was only protecting (V32) because (R24) was going to hurt (V32). R24's POS for January 2025 documents diagnoses of Schizophrenia, chronic obstructive pulmonary disease, unspecified speech disturbances, other specified hypoparathyroidism, cognitive communication deficit, muscle weakness, difficulty in walking, paranoid schizophrenia, and anxiety disorder. R24's MDS dated [DATE], documents R24 was cognitively intact for decision making of activities of daily living. R24's Progress Notes dated 12/20/2024 at 5:37 PM, documents Residents were lining up to go out for smoke break (R24) became agitated he pushed an aid and another resident. The resident he pushed then began to hit him and a physical fight ensued. workers managed to break them up and separated them into rooms. (R24) had a nosebleed but upon assessment vital signs were table and WNL (within normal limits), redness to nose and upper back area found upon assessment but otherwise no injuries and no complaints. The Abuse Policy dated 10/2022 documents, The facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation, of property, deprivation of goods and services by staff or mistreatment. The facility therefore prohibits abuse, neglect, exploitation, misappropriate of property, and mistreatment of residents. In order, to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order, to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide follow-up urology care per standards of practi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide follow-up urology care per standards of practice for 1 of 3 residents (R28) reviewed for quality of life in the sample of 51. This failure resulted in a delay of R28's scrotal surgery, ongoing unnecessary pain which affects R28's quality of life. Findings include: R28's Physician's Order Sheets for February 2025 document diagnoses of alcohol abuse, uncomplicated, chronic obstructive pulmonary disease, Chronic obstructive pulmonary disease, Type 2 diabetes without complications, Need for assistance with personal care, Hyperlipidemia, Benign prostatic hyperplasia with lower urinary tract symptoms, Hypertension, pain in unspecified knee, unsteadiness on feet, difficulty in walking muscle weakness, inflammatory disorder of scrotum. R28's Minimum Data Set (MDS) dated [DATE] documents R28 is cognitively intact for decision making of activities of daily living. R28's Care Plan under skin document, (R28) is at risk for skin complications related to surgical removal of lipoma to right upper back, resolved 2/15/2022. The Care Plan does not address any issues with his scrotum. On 2/14/2024 at 1:03 PM R28's scrotum hung down lower than the other side and appeared abnormal with swelling present in that area. On 2/14/2024 at 1:18 PM, R28 stated he had surgery on his scrotum a few years ago and they messed it up during surgery. R28 stated his testicles were together but now they are separate, and one is up, and one hangs down. R28 stated he has to be careful when he sits down because he can sit on the one that hangs down and it causes him pain and the area becomes tender. R28 stated the facility does give him pain medication for it. R28 stated he needs to get surgery to fix his scrotum really bad but has not been able to get an appointment and this has been going on for a few years now. R28's Progress Note dated 12/21/23 at 10:35 AM, documents Referral TO UROLOGY DX (diagnosis) encysted hydrocele (type of scrotal swelling that occurs when fluid collects in the thin sheath that surrounds the testicle) with history of repair last July 2023, recurrent hydrocele, Chronic, needs evaluation and treatment with urologist surgeon arrange with referral coordinator. (This surgery needed to be repeated). R28's Progress Note dated 1/10/24 at 7:38 AM, documents Arrange for clearance. Discussed with resident regarding this matter. orders were entered: The following: future surgery hydrocele repair; (R28) Surgery appointment scheduled on 2/14/2024 @ (at)1155a @ (Hospital) Instructions in PCC (Point click care) must arrive 2 hours prior to surgery. Nurse to contact Nurse practitioner Cardio for clearance for second time repair for his hydrocele surgery on [DATE]. R28's Progress Notes dated 1/24/24 at 10:43 AM, documents NP (Nurse Practitioner) cleared him to his surgery. R28's Progress Notes dated 1/25/24 at 12:06 PM, documents Spoke with Urologist due to high AIC 9.2 %, deferred his surgery at this time re-evaluate in 2 months. R28's Progress Notes dated 1/24/2024 at 6:29 AM, documents Note Text: Surgery was canceled. R28's 2025 medical record was reviewed and did not have any documentation regarding an upcoming appointment scheduled for his surgical procedure. On 2/14/2025 at 2:03 PM, V46, Social Service Director stated, I am new to this job. I have not completed my training and I am just learning. I am not sure why (R28) has not had an appointment for his surgery. I know at one time we were having issues with his insurance, and it was scheduled but then it was canceled. I am not sure why he has not had an appointment. I will look into it. We have a census of 118 residents. On 2/14/2025 at 2:03 PM, V23, Licensed Practical Nurse stated, (R28) has some issues with his scrotum and occasionally he will complain about it hurting in that area. On 2/14/2025 at 3:13 PM, V2, Director of Nursing stated, If a resident needed a follow up appointment, I would expect it to be scheduled and if there was a certain issue that it could not be scheduled I would expect staff to follow up and make sure it gets scheduled if it was indicated. On 2/14/2025 at 4:45 PM, V46, Social Service Director, stated she was not sure what happened, but she just scheduled him an appointment for an evaluation to see what he needs or should be done. On 2/21/2025 at 12:22 PM, V40, Medical Doctor of Urology stated, I did a procedure on (R28) back in July of 2023. Originally, (R28) was supposed to have it repeated because of some complications but there some issues with his blood work so it had to be delayed. We thought he would be rescheduled. I was the one who did the surgery, and we were working with the insurance company because I was the one who did the surgery. (R28) he was not in my network but then because of the delay, he must have slipped through the cracks because now too much time has elapsed, and the insurance provider will not let me bill because he is not in my network and too much time has passed. I would have thought he would have already had this procedure. We had it all fixed back in 2023 to repeat the procedure but now (R28) will need to find a new provider that is in his network. It is a shame because that is a lot of time has passed. The delay of course will affect his quality of life, some pain, maybe some inflammation. It is hard for me to say exactly because I have not put eyes on him since 2023. It can cause discomfort, pain, swelling. Nothing life threatening but it does affect his quality of life and is fixable. The Appointment and Transportation Policy dated 9/2024 documents, When a resident has an appointment outside of the facility, the staff will make the transportation arrangements, unless the responsible party chooses to make the arrangements themselves. Staff nurse or designee will call the place of the appointment to verify the date, time, and location. The staff nurse will notify the attending physician and any appropriate ancillary physicians (i.e. nephrologists) of the resident's appointment. If the resident will be missing any type of procedure or timed medication, the appropriate physician will be notified, and order received. (i.e. missed dialysis, missed IV meds, etc.) Staff nurse or designee will then call the family to see if they will be providing transportation and accompanying the resident. If the family is not making transportation arrangements, the staff nurse or designee will call the transportation company (Medicare, ambulance, etc.) to set up the date and time of pick up. The pickup time should be at least one hour prior to the appointment. If the family will not be accompanying the resident, the staff nurse or designee will inform the DON (Director of Nursing) to determine if an escort is needed for the resident. Prior to the appointment, the staff nurse or designee will gather the necessary paperwork to send with the resident to the appointment. This includes a face sheet and continuity of care document, and other requested documents. On the day of the appointment, the staff nurse will ensure that the received personal care resident and dressed appropriately for the weather. All paperwork should be given to the family or driver for the appointment. If the resident is unable to keep the appointment, it is the staff nurse responsibility to cancel the appointment and reschedule it at the earliest time. If the primary physician had arranged the appointment, the staff nurse should alert them to the schedule change. The responsible party will also be notified of any appointment that is canceled and changed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to treat pressure ulcers per physician's orders for 1 of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to treat pressure ulcers per physician's orders for 1 of 4 residents (R35) reviewed for pressure ulcers in the sample of 51. Findings include: 1. R35's undated Face Sheet documents R35's medical diagnoses include Encephalopathy, Chronic Obstructive Pulmonary Disease, Benign Prostatic Hyperplasia, Parkinsonism, Paranoid Schizophrenia, and Need for assistance with personal care. R35's Care Plan, dated 1/22/25, documents R35 is at risk for skin complications related to needing assistance with activities of daily living. R35 refuses to lay down at times and is non-compliant with footwear. Interventions include skin assessment weekly. R35's Minimum Data Set (MDS), dated [DATE], documents R35 has memory problems and is rarely/never understood, needs partial/moderate assistance with toileting hygiene, and is always incontinent of bowel and bladder. R35's Braden Skin assessment dated [DATE] documents R35 is at moderate risk for pressure ulcers. R35's active physician orders dated 12/2/24 documents sacrum stage 3 pressure area: cleanse with wound cleanser, apply silver sulfadiazine cream, hydrogel, collagen particles, and calcium alginate, and cover with bordered gauze daily and as needed every day shift. R35's physician order dated 12/2/24 at 11:51 AM documents Left Heel Stage 2 pressure area: cleanse with wound cleanser, apply silver sulfadiazine cream, hydrogel, collagen particles, and calcium alginate, cover with bordered gauze every day shift. R35's February Treatment Administration Report (TAR) documents R35 did not receive wound treatment to his Stage 2 pressure wound to the left heel or to his stage 3 pressure wound to the sacrum on 2/8/25, 2/10/25, and 2/11/25. R35's Wound Assessment Report dated 1/24/25 documents sacrum pressure wound stage 3 is stable and measures 1.50 cm (Length) x 1.10 cm (width) with scant serosanguineous drainage. Left heel unstageable pressure wound worsening and measures 1.00 cm (length) x 1.60 cm (width) with scant serosanguineous drainage. On 2/13/25 at 9:22 AM, R35 was given incontinent care by V35, Certified Nursing Assistant and V41, Certified Nursing Assistant. No dressing was noted to R35 sacrum pressure wound. On 2/13/25 at 10:45 AM V2, Director of Nursing (DON) stated it is expected to be documented on the resident's TAR once a wound treatment is completed. V2 stated if a date is left blank on the TAR, then it is assumed the treatment was not completed. The Facility's Skin Management: Pressure Injury Treatment/General Wound Treatment Policy, dated 4/2004, documents General Treatment Guidelines: 1. Review the physician's order in the EHR (electronic health record) and place all necessary supplies in the treatment cart. 3. Cleanse hands before and after procedure. 4. Apply gloves before performing wound assessment. 5. Remove and discard dressing and gloves. Perform hand hygiene and apply new gloves. when treating an individual with multiple pressure injuries, treat the most contaminated site last. 6. Perform the treatment as ordered using proper techniques of infection prevention and control. 8. Document routine and PRN (as needed) treatments in the treatment administration record of the EHR. Document all significant observations in the nursing progress note. 10. The staff nurse will notify the Wound Nurse upon identification of skin impairment. If the Wound Nurse is not available, the staff nurse should document the open area on a Skin Screen Form and alert the Health Care Provider for treatment orders. 12. If a wound shows no signs of healing after three weeks, a reevaluation of the treatment plan including determining whether to continue or modify the current interventions is done. If the decision is made to retain the current regimen, documentation of the rationale for continuing the current plan will occur.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, Observation, and Record Review, the facility failed to maintain a clean and sanitary environment during woun...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, Observation, and Record Review, the facility failed to maintain a clean and sanitary environment during wound care, and to wear Personal Protective Equipment (PPE) for residents who are on Enhanced Barrier Precautions (EBP) for 3 of 3 residents (R3, R5, R37) reviewed for wound care in the sample of 19. The findings include: 1. R3's admission Record, dated 5/12/25, documents R3 was admitted to the facility on [DATE] with diagnosis of Cerebral Infarction, Paraplegia, Flaccid Neuropathic Bladder, Moderate Protein-Calorie Malnutrition, and Osteomyelitis. R3's Care Plan, dated 3/5/25, documents R3 requires assist with daily care. Interventions: Monitor skin integrity during routine care and report abnormal findings. It continues R3 requires Enhanced Barrier Precautions (EBP) related to wound and indwelling medical device (urinary catheter). Interventions: Enhanced Barrier Precautions as per facility protocol, staff to wear gown and gloves when performing ADL's (activities of daily living): Dressing, bathing/showering, transferring, providing hygiene, changing linen, changing briefs or assisting with toileting. R3's Minimum Data Set, (MDS), dated [DATE], documents R3 has a moderate cognitive impairment and requires substantial/maximum assistance from staff for toileting and bathing. R3 is at risk for pressure ulcers and has one unhealed pressure ulcer. R3 has a pressure reducing device for bed and gets pressure ulcer care. On 5/12/25 at 8:32 AM, V3, Wound Care Nurse, was observed gathering supplies on top of her wound care cart outside R3's door to do wound care, then carried them into R3's room and placed them on R3's cluttered bedside table, pushing aside some items, without wiping it down or applying a clean barrier cloth to the table. R3 has signs on his door Please see the Nurse before entering the room and a Enhanced Barrier Precautions along with PPE (personal protective equipment) hanging on the door. R3's Care Plan documents R3 is on Enhanced Barrier Precautions. V3 did not don any PPE while performing wound care on R3. The old dressing was removed, dated 5/11/25 and placed on top of the clean supplies. After cleaning the wound, the 4X4 gauze pads used for cleaning the wound, and V3's soiled gloves were also placed on top of the clean supplies, then thrown away and the clean dressings were placed on R3. 2. R5's admission Record, dated 5/12/25, documents R5 was admitted to the facility on [DATE] with diagnosis of Cerebellar Stroke Syndrome, Hemiplegia, Type 2 Diabetes Mellitus (DM), Malignant Neoplasm of Skin, Schizophrenia, and Epilepsy. R5's Care Plan, dated 4/23/25, documents R5 is at risk for skin complications. Interventions: Skin assessment weekly, notify MD (Medical Doctor) of abnormal findings, assist and encourage resident to turn and reposition every one to two hours and PRN (as needed). It continues 5/5/25 R5 has Impaired skin integrity related to prolonged pressure and tissue breakdown as evidenced by full-thickness skin loss with exposed subcutaneous tissue. Intervention: Monitor wounds for signs of infection. It continues 5/8/25 R5 has Impaired skin integrity related to wound on left lateral knee. Intervention: Continue treatment as ordered for the wound on the left lateral knee. R5's MDS, dated [DATE], documents R5 has a moderate cognitive impairment and requires partial/moderate assistance from staff for ADLs. R5 is continent of both bowel and bladder. R5 is at risk for pressure ulcers. On 5/12/25 at 8:25 AM, V3 gathered supplies to provide wound care for R5. V3 gathered supplies from her cart by lying them on top of unclean wound cart, then walked in and placed the supplies on the unclean sink counter with R5 sitting in his wheelchair at the sink after returning from a shower. There was no dressing seen on R5 as it was removed in shower. V3 provided wound care with no PPE worn for EBP, and no maintaining of a clean field during wound care. 3. R37's admission Record, dated 5/13/25, documents R37 was admitted to the facility on [DATE] with diagnosis of Morbid Obesity, Dementia, Schizophrenia, Delusional Disorder, Bipolar Disorder, major Depressive Disorder, Degenerative Disease of Nervous System, Epilepsy, Idiopathic and Peripheral Autonomic Neuropathy. R37's Care Plan, dated 5/1/25, documents R37 is at risk for skin complications. Interventions: Assess and document of progress of areas weekly, educate resident on the risks of infection and poor healing r/t non-compliance, educate resident on MD orders for wound care, observe and assess regularly, Skin assessment weekly. 5/1/25 R37 was seen by wound NP (Nurse Practitioner), continue Betadine to plantar right foot and right heel. It continues 4/23/25, R37 returned from hospital after foot surgery with interventions: Monitor the right heel and plantar foot wound sites during dressing changes for signs of infection or delayed healing and report changes to the WNP (Wound NP). R37's MDS, dated [DATE], documents R37 is cognitively intact and is dependent on staff for toileting and dressing, and requires substantial/maximum assistance for bathing. R37 is occasionally incontinent of both bowel and bladder. R5 is at risk for developing pressure ulcers. On 3/12/25 at 11:20 AM, R37 was sitting in her wheelchair by her bed, when V3 entered to do wound care on R37. V3 gathered supplies on top of her unclean wound cart, then took the supplies to a table by R37's bedside and placed the clean supplies on the soiled table without wiping it off or putting barrier cloth down. V3 removed R37's old dressing on top of the clean supplies on the table, V3 then placed her soiled gloves, and the 4X4s used to clean the wound also on top of the clean supplies. V3 then walked the soiled items to the trash can by the door, then continued with wound care and put the clean dressings that were on the table onto R37's wound. There was no PPE worn while on EBP during wound care and V3 did not have a clean and sanitary place to put the clean wound care supplies. On 5/12/25 at 11:45 AM, V3 stated Anyone who has a wound and is getting wound care should be on EBP, and staff should be wearing PPE especially while performing care. On 5/13/25 at 11:05 AM, V8, Certified Nursing Assistant (CNA), stated If a resident is on EBP, I make sure to use PPE any time I am doing resident care. On 5/13/25 at 11:10 AM, V21, Registered Nurse (RN), stated Any time a resident is receiving wound care or dressing changes, they should automatically be on EBP. If the resident is on EBP, I gown up, use gloves and goggles, if necessary, do hand hygiene, and dispose of the dirty PPE and dressings. On 5/13/25 at 11:14 AM, V22, Licensed Practical Nurse (LPN), stated All residents receiving wound care or dressing changes are considered to be on EBP. I would wear appropriate PPE when doing the wound care or any other resident care. I would maintain a clean field so I can have a place for the clean items, then have a dirty field for the soiled items. On 5/13/25 at 11:50 AM, V2, DON, stated I would expect all staff to wear appropriate PPE while doing any resident care, especially wound care, if a resident is on EBP. I would expect the nurses who are doing the wound care to provide a clean and sanitary environment and maintain a clean and a dirty area. The Facility's Enhanced Barrier Precautions (EBP) Policy, dated 10/16/23, documents Our facility employs the use of Enhanced Barrier Precautions (EBP) to reduce transmission of MDROs (Multi-Drug-Resistant Organism) to staff hands and clothing that employees targeted gown and glove use during high-contact resident care activities. EBP are indicated (when contact precautions do not otherwise apply) for residents with any of the following: Open wounds that require a dressing regardless of MRDO status, or an indwelling medical device regardless of MDRO status, or colonization with a targeted MDRO/XDRO (Extensively Drug-Resistant Organism). Process: Staff utilize gown and gloves for high-contact resident care activities when residents require EBP; high contact activities may include: Dressing, bathing/showering, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting, device care or use: central line, urinary catheter, feeding tube, tracheostomy/ventilator, and Wound Care: any skin opening requiring a dressing. The Facility's Infection Control Program Content Policy, dated 10/2024, documents The Infection Control Program establishes guidelines to follow in the prevention and control of contagious, infectious, or communicable diseases. The objectives of the program are to: Provide a Safe and Sanitary Environment. Prevent or control the spread of communicable diseases. Establish guidelines that adhere to standards of care and CDC (Centers for Disease Control) guidelines. Administration and the Infection Control Designee assure that infection control guidelines and procedures are implemented and followed.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to ensure all alleged violations were thoroughly investigated for 4 of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to ensure all alleged violations were thoroughly investigated for 4 of 13 residents (R1, R5, R12, R29) reviewed for abuse investigations in the sample of 51. Findings include: 1. R12's Physician Order Sheet (POS) dated January 2025 document diagnoses of schizoaffective disorder, bipolar type, insomnia due to other mental disorder, mild intellectual disabilities, and bipolar disorder. R12's Minimum Data Set (MDS) dated [DATE] documents a Brief Interview of Mental Status (BIMS) score of 15 indicating cognitively intact for decision making for activities of daily living. R12's Care Plan with a date initiated of 1/10/2025 documents Abuse: (R12) is at risk for abuse and neglect related to DM (diabetes mellitus), type 2, schizoaffective disorder, bipolar disorder, asthma and mild intellectual disability. On 1/29/2025 at 3:14 PM, R12 was unable to recall the incident between her and R5. R12's Initial Report dated 12/7/2024 at 11:03 AM, documents, Resident to resident altercation occurred with resident (R5) and (R12). Residents were separated immediately. Resident (R5) was moved to west hall. Resident (R12) was placed on 15-minute visuals. Residents were both assessed head to toe with no injury, MD (medical doctor) and POA have been notified, more to follow pending final investigation. The initial report does not document anything related to any resident being inappropriately touched or why R5 was moved to a new room. R12's Progress Notes dated 12/7/2024 at 12:36 PM, documents Resident agitation continues, she walked out of the front doors stating that she was mad and wanted to be left alone. She stated that she was mad and wanted to be left alone. She stated that she doesn't like that staff 'follow her around.' Resident is currently on 15 minutes checks ADON was able to get (R12) back inside the building. Writer attempted to help calm her down. (R12) walked past writer, said 'and I'm going back outside' and proceeded to exit through the side door. Writer and ADON followed her outside and back into the front doors. (R12) continues) to express her frustration with not being able to do what she wants to do as well as being 'followed'. R12's Final Report dated 12/7/2024 at 11:03 AM, documents, Resident to resident altercation occurred with resident (R5) and (R12). Residents were separated immediately. Resident (R5) was moved to west hall. Resident (R12) was placed on 15-minute visuals. Residents were both assessed head to toe with no injury, MD and POA have been notified more to follow pending final investigation. Upon final investigation this allegation has been unfound. Resident (R5) interview stated (R12) kept standing in his doorway and he asked her to leave and then she would come back. Resident (R5) said every time she came back, he told her to leave, and she would. Resident (R12) was interviewed and said no one touched her she has no issues and feels safe in the facility. Resident (R12) was moved to women's hall closest to the nurses' station to ensure her wandering the building is minimal. Resident (R12) has been care planned and behavior tracking for wandering in resident's room. No further issues have occurred. R12's Investigation did not have any statement from R12 asking her what happened. She was asked three questions: Has anyone ever touched you inappropriately? No. Do you feel safe in the facility? Yes. Do you like your new room? Yes. The investigation did not include interviews with any other females to see if R5 has a pattern of sexual inappropriate behavior towards others. R12's Nurse Notes dated 12/7/2024 at 8:57 AM, Note Text: Patient noted yelling and displaying sadness walking through dining area. On 2/4/2024 at 6:24 PM, V4, Former DON (Director of Nursing) stated (R12) is really young and she is a little confused and staff reported to me that they found (R12) in (R5's) Room and when I talked with her (R12) told me that (R5) was touching her and when I reported it to (V1, Administrator) she told me to get a statement and then she said she did not want that statement and she tried to downplay the incident and make it look differently than what really happened. I tried to tell her we could not do that, but she was going to do things her way and I do not think it was right. We do not ask a resident if they wander into someone else's room if they were touched inappropriately and we do not do an investigation unless there was an allegation of abuse or move a resident to another room. R5's POS for January 2025 documents diagnoses of Bipolar disorder, current episode depressed, mild depression, type 2 diabetes mellitus without complications, schizophrenia, unspecified psychosis not due to a substance or known physiological conditions. R5's MDS dated [DATE] documents R5 was cognitively intact for decision making of activities of daily living. He has not impairment on the upper of lower extremity and uses a walker. R5's Care Plan under ABUSE documents: (R5) is at risk for abuse and Staff will monitor well-being of 10.29.2023 enhance monitoring initiated. Neglect r/t (related to) depression, weakness, bipolar others. Resident will have zero episodes of abuse and neglect throughout next review. The Interventions documented 12/7/24, enhanced monitoring 15-minute checks. The Initiation date of this was 12/8/24. There is no documentation as to why R5 was placed on 15-minute checks. R5's Nurses Notes dated 12/7/2024 at 3:00 PM, Resident to resident has been reported to Admin (Administrator). (R5) will be moved to (different room). R12's Final Report dated 12/7/2024 at 11:03 AM documents, Resident to resident altercation occurred with resident (R5) and (R12). Residents were separated immediately. Resident (R5) was moved to west hall. Resident (R12) was placed on 15-minute visuals. Residents were both assessed head to toe with no injury, MD (Medical Doctor) and POA (Power of Attorney) have been notified more to follow pending final investigation. Upon final investigation this allegation has been unfound. Resident (R5) interview stated (R12) kept standing in his doorway and he asked her to leave and then she would come back. Resident (R5) said every time she came back, he told her to leave, and she would. R5's undated statement documents, (R5) stated (R12) kept coming into his room and he told her to leave stay out of his room she kept standing in the doorway. (R5) did not contact (R12). No other statements were provided by the facility asking other staff members and or residents from the incident on 12/7/2024 or if they had seen or heard anything related to this allegation. The investigation was incomplete. No other female staff was interviewed. 2.R1's POS dated January 2025 documents a diagnosis of Paranoid Schizophrenia, anxiety disorder, cannabis abuse, depression, cognitive communication deficit. R1's MDS dated [DATE] documents R1 was cognitively intact for decision making of activities of daily living. R1's Care Plan does not address abuse. On 1/28/2025 at 4:24 PM, R1 stated, (R29) told me he wanted to f*** me in my butt until I bled. I told the staff because I don't know him and who would say something like that. They called the police and send him out, but he came right back, and he tried to approach me again, but I went and got the nurse. I don't even know him. I try and stay away from him. He is saying stuff like that to staff too. I heard him say the same thing to (V16). When he is around, I don't feel safe. I feel like he wants to fight me or hurt me. I try and keep my distance and when he approaches me, I try and get a nurse. I think he wants to hurt me. I think something is wrong with him and I just don't want him around me. He scares me. He said the same thing to a nurse (V16, Licensed Practical Nurse (LPN). Something is not right with him. R1's Incident Report date of incident 1/21/2025, Verbal resident altercation was reported in the dining room. Resident (R29) spoke inappropriate comments to (R1). The incident was reported to the nurse. Nurse (V16) stayed with resident (R29) until EMS (Emergency Medical Services) and Police showed up. Resident (R29) is being sent out for a psych evaluation. MD and POA notified. More to follow pending final investigation. Upon final investigation it was noted that resident was having increased behaviors and speaking inappropriate to residents and staff even upon return. Residents was sent back from hospital and Resident was seen but Psych NP and medications were changed for resident's increased behaviors. Resident was sent back out to the hospital for involuntary psych evaluation. Upon resident return he will be put on behavior monitoring for inappropriate comments, will be involved in group therapy sessions, and activities as needed. R1's incident report does not take down R1's statement and or what actually transpired. On 2/4/2025 at 6:15 PM, V4, Former DON stated, (R1) was verbally abused by (R29). I took the statements and gave them to (V1, Administrator) and she told me I had to rewrite the statements and redo them because she was not going to get a tag and it needed to have less information on it, be reworded. I was shocked because that is never how we did it. We took down the statements that were given. I do not believe the police were contacted either. R1's investigation report documents three residents were interviewed, two male residents asked if 'inappropriate things said to you by (R29)' and the only female resident that was documented as being asked was (R1). No other female interview was in the file asking them if (R29) had ever approached or asked them inappropriate comments. R29's POS January 2025 documents a diagnosis of Schizoaffective, anxiety, depressive, and a history of substance abuse. R29's MDS dated [DATE] documents he is cognitively intact for decision making for activities of daily living. R29's Social Service Note dated 10/4/2025 at 11:14 AM, & Note Text *R29) is A&O x 3 (alert and orientated x 3). His BIMS (Brief Interview for Mental Status) is a 15 (cognitively intact for decision making). He has a diagnosis of Schizoaffective, anxiety, depressive, and a history of substance abuse. He is a current smoker and loves to chase the women. He was encouraged to be mindful of respecting others space, to proceed with caution. R29's Incident Report date of incident 1/21/2025, Verbal resident altercation was reported in the dining room. Resident (R29) spoke inappropriate comments to (R1). The incident was reported to the nurse. Nurse (V16) stayed with resident (R29) until EMS (Emergency Medical Services) and Police showed up. Resident (R29) is being sent out for a psych evaluation. MD and POA notified. More to follow pending final investigation. Upon final investigation it was noted that resident was having increased behaviors and speaking inappropriately to residents and staff even upon return. Resident was sent back from hospital and Resident was seen but Psych NP and medications were changed for resident's increased behaviors. Resident was sent back out to the hospital for involuntary psych evaluation. Upon resident return he will be put on behavior monitoring for inappropriate comments, will be involved in group therapy sessions, and activities as needed. On 2/14/2024 at 11:33 PM, V16, Licensed Practical Nurse (LPN) stated (R29) had made a comment to her as well as wanting to F*** her in the butt until she bleeds, and they sent him out and the police did come out for her for that. On 2/5/2025 at 11:05 AM, V39, Local Police Records Department stated there was no report with the numbers provided and/or no report for (R29) and (R1) for 1/21/2025. The undated Abuse Policy documents, The investigator will attempt to interview the person who reported the incident, anyone likely to have direct knowledge of the incident and resident. Any written statements that have been submitted will be reviewed, along with any pertinent medical records or other documents. Residents to whom the accused has regularly provided care, and employees with whom the accused has regularly worked, will be interviewed. The original allegation (note day, time, location, the specific allegation, the alleged perpetrator, witness to the occurrence, circumstances surrounding the occurrence and any noted injuries.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to implement progressive interventions to prevent falls, failed to impl...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to implement progressive interventions to prevent falls, failed to implement safe mechanical lift transfer techniques, and ensure equipment is in good repair to prevent injury for 4 of 7 residents (R6, R7, R25, R30) reviewed for supervision to prevent falls/accidents in the sample of 51. Findings include: 1.R6's Physician Order Sheet (POS) for January 2025 documents a diagnosis of hemiplegia, unspecified affecting right dominant side, hemiplegia, unspecified affecting left dominant side, type 2 diabetes mellitus without complications, difficulty in walking, abnormal posture, need for assistance with personal care, weakness, other abnormalities of gait and mobility, repeated falls, unspecified dementia, unspecified severity with other behavioral disturbances, and schizoaffective disorder. R6's Minimum Data Set, (MDS), dated [DATE] documents R6 has moderate cognitive impairment. R6 needs substantial/ maximal, helper does more than half the effort. Helper lifts or holds trunk or limbs and provides more than half the effort for rolling left to right, sit to standing, lying sitting to setting on side of bed, chair bed to chair transfer, toilet transfer, and tub, shower transfers. R6's Care Plan with a date initiated of 8/3/2012 documents, Fall, (R6) is at high risk for falls r/t (related to her) DX (diagnosis of MMR (Mild Mental Retardation) Dementia, past CVA, h/o (history of) frequent falls and non-compliance. She uses a w/c (wheelchair) for mobility with assist for transfers, able to ambulate with assist from staff short distances. (R6) can be very stubborn with allowing staff to assist her at times. She makes attempts to transfer and ambulate on her own and refuse to sit in wheelchair. Resident is an extensive assist for one staff member for ADL's (activities of daily living). Resident requires cueing for task 9/10/2022. Resident fell in room while trying to find clothes to change- ambulating without assistance. R6's Nurse's Notes dated 9/16/2024 at 7:03 AM, Note Text: Patient slid from the bed to the floor while she was attempting to transfer herself, patient did not use her call button, patient stated she wanted to get on her chair, patient was assessed head to toe, no injuries were noted, patient denied any pain or discomfort, patient was assisted with staff back in the chair with a gait belt, patient pain, fall and skin assessment was done. Patient MD (Medical Doctor) was made aware, patient family was made aware; DON (Director of Nursing) was made aware. Nurse continues to monitor patient through the shift. Intervention, patient educated on using the call button for any assistance, verbalizes understanding, staff educated on making sure they do 2 hour rounds and frequent checks with patient dt hx (related to history) of falls. R6's Incident Report dated 9/23/2024 Resident observed on floor lying next to bed. Resident stated, I tried to transfer myself into bed. Resident assessed for pain and injuries, none observed. Resident educated on assistance into bed and use of call-light. Resident verbalized understanding. Resident denies pain. NP (Nurse Practitioner) notified, and DON (Director of Nursing). Neuros started per facility protocol. Resident stated, I was trying to get into bed Intervention: educated use of call light. R6's Nurse Notes dated 10/14/2024 at 9:56 PM, Note Text: (R6) had witnessed fall going from her chair into her bed and slipped off the bed and landed her bottom on the floor. No injuries present. Will continue to monitor. R6's Nurse's Note, Late Entry dated 10/14/2024 at 7:59 PM, Late Entry: Note Text: Resident was transferring herself from her wheelchair into her bed when she slipped off her wheelchair and landed on her bottom onto the floor, on skin assessment no bruising or open areas were found. Patient was assessed by the nurse, no injuries were noted. Patient denies any pain or discomfort. Patient did not use her call button. Patient MD was made aware, family was made aware, patient was assisted up x2 assist with gait belt after assessment. Neurological assessment was done. Patient will continue on pain assessment, skin assessment, and fall risk assessment. Patient educated on using call button when she needs assistance, verbalizes understanding. R6's Progress Notes dated 1/3/2025 at 7:05 AM, Note Text: Resident found on community bathroom floor. Resident sitting on bottom next to toilet, states that floor was wet, and she slipped when attempting to pull her pants down. ROM WNL (Range of Motion Within normal limits). No c/o (complaint of) pain or discomfort. Resident A/O (alert and orientated) and states that she did not hit her head. Resident is her own responsible party. No injuries noted. NP Nurse Practitioner) and DON (Director of Nursing) made aware. Will follow up. R6's Care Plan was not revised with new interventions to address R6's falls in September and October 2024 and after she fell on 1/3/25. 2.R7's POS for January 2025 documents a diagnosis of weakness; need for assistance with personal care; syncope and collapse; contracture of left and right knee, schizoaffective disorder; post traumatic seizure; history of falling, post traumatic seizures; hemiplegia and hemiparesis following unspecified cerebrovascular disease affecting right dominant side; personal history of traumatic brain injury; vascular dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance and anxiety. R7's MDS dated [DATE] documents R7 was cognitively intact for decision making of activities of daily living. R7 has impairment on both the upper and lower extremities on one side, uses a wheelchair, R7 needs substantial/ maximal, helper does more than half the effort. Helper lifts or holds trunk or limbs and provides more than half the effort for rolling left to right, sit to standing, lying sitting to setting on side of bed, chair bed to chair transfer, and toilet transfers. R7's Care Plan: Falls with a target date of 4/20/2024 for Goals documents, (R7) is at high risk for falls r/t (related to) unsteadiness, h/o (history of) falls, weakness, ROM (Range of Motion) deficit to LUE (Lower upper extremity) and LLE (Lower left extremity), noncompliance with safety guidelines. He uses a w/c (wheelchair) for mobility with assistance for transfers. R7's Nurse's Notes dated 9/23/2024 at 10:11 PM, Note Text: Resident observed on floor lying next to bed. Resident stated, I tried to transfer myself into bed Resident assessed for pain and injuries, none observed. Resident educated on assistance into bed and use of call-light. Resident verbalized understanding. Resident denies pain. NP notified and DON. Neuros started per facility protocol. R7's Incident Report dated 9/23/2024 Resident observed on floor lying next to bed. Resident stated, I tried to transfer myself into bed Resident assessed for pain and injuries, none observed. Resident educated on assistance into bed and use of call-light. Resident verbalized understanding. Resident denies pain. NP notified and DON. Neuros started per facility protocol. Resident stated, I was trying to get into bed Intervention: educated use of call light. BIMS high, appropriate intervention. R7's Nurse's Notes dated 10/10/2024 at 3:12 PM, Note Text: The resident had a fall trying to transfer himself from the wheelchair to the bed. No call light was present for assistance. Educated resident on the use of call light for assistance with transfers. Bowel sounds are present. No injuries or bruising noted. Resident denies pain. The resident is currently lying in bed watching TV. Non labored breathing. Call light within reach. R7's Incident Report dated 10/10/2024 documents, The resident had a fall trying to transfer himself from the wheelchair to the bed. No call light was present for assistance. Educated resident on the use of call light for assistance with transfers. Bowel sounds are present. No injuries or bruising noted. Resident denies pain. The resident is A & 0 x 3. The resident stated I was trying to transfer myself from my wheelchair to bed. I don't have time to wait. Immediate Action: Patient was educated on using call light to voice concerns. This is the same intervention documented on 9/23/2024. R7's Nurse's Notes dated 12/10/2024 at 6:20 PM, Hall CNA reported to this writer that resident was on the floor. Upon entry resident noted on floor on the side of his bed sitting on bottom. ROM (Range of motion) WNL (within normal limits). Resident states that he could not find his call light, so he attempted to get up by himself. Resident states that he did not hit his head, no complaints of pain, will follow up. R7's Incident Report dated 12/10/2024 at 9:21 AM, documents, Hall CNA (certified nursing assistant) reported to this writer that resident was on the floor. Upon entry resident noted on floor on the side of his bed sitting on bottom. ROM WNL. Resident states that he could not find his call light, so he attempted to get up by himself. Resident states that he did not hit his head, no complaints of pain. Will follow up. I was trying to get my call light. No interventions were documented for this fall. 3.R25's POS dated January 2025 documents a diagnosis of cerebral ischemia, moderate protein calorie malnutrition, need for assistance with personal care, unsteadiness on feet; other abnormalities of gait and mobility, other lack of coordination, weakness, muscle wasting and atrophy, related falls, cognitive communication deficit, age related physical debility; schizophrenia, altered mental status. R25's MDS dated [DATE] documents BIMS 6/15 severely impaired for cognition for activities of daily living. Uses a walker, no impairments on upper and or lower extremity. R25's Care Plan for Falls with a target date of 3/13/2024 documents, (R25) is at risk for falls, cognitive deficits, poor balance, repeated falls, and weakness. R25's Progress Notes dated 2/1/2025 3:53 PM, Text: Right lateral upper forearm is noted to have a scab. Area is noted to be a scab at this time with no drainage noted. Area is not open at this time. Area measured 1.6 in x 1 in x UTD. Upon investigation with the administrator, (V1), it was determined that the resident's right arm of his wheelchair is cracked, and peeling causing rough edges over the cushion of the arm of the chair. Upon discussion with therapy, we discussed a proper intervention to be to apply a foam pad covering on cushion of arm of w/c (wheelchair) Foam pad is secured to wheelchair with tape. Assessing patient as well as residents use of arm of wheelchair and it was noted to be okay with no concerns noted at this time. On 2/20/2025 at 12:15 PM, V1 stated we believe R25's wheelchair was cover was cracking and it started to peel, and he scrapped his arm on the wheelchair, and we ended up putting a pool noodle over that area. I don't know if any staff are responsible for checking wheelchairs daily and or staff, but I would expect if any staff saw any equipment breaking down to notify me. I do not believe any one is responsible for checking wheelchairs, but I have been ordering new wheelchairs and replacing a lot of wheelchairs. I would have to look at my policy. The Maintenance Equipment Policy dated 1/2025 documents, The policy of (Facility) shall provide that Medical Equipment be maintained for optimum performance. The Fall Prevention and Management Policy dated 8/2024 documents, This facility is committed to maximizing each resident's physical, mental and psychosocial well-being. While preventing all falls is not possible, the facility will identify and evaluate those residents at risk for falls, plan for preventive strategies, and facilitate as safe as an environment as possible. All resident falls shall be reviewed, and the resident's existing plan of care shall be evaluated and modified as needed. 4. R30's admission Record, dated 1/30/25, documents R30 was originally admitted to the facility on [DATE] with diagnosis of Hemiplegia/Hemiparesis, Respiratory failure, Obesity, Type 2 Diabetes Mellitus (DM), Chronic Obstructive Pulmonary Disease (COPD), Cellulitis of Right Lower Leg, Left Above Knee Amputation (LAKA), Chronic Ulcer of Right Calf, Chronic Kidney Disease (CKD)-stage 3, Acute Kidney Failure (AKF), Cardiomyopathy, Congestive Heart Failure (CHF), Lymphedema, Peripheral Vascular Disease (PVD), Automatic Implantable Cardioverter Defibrillator (AICD), COVID, Atrial Fibrillation, Arteriosclerotic Heart Disease (ASHD), Major Depressive Disorder, Myocardial Infarction, Occlusion coronary artery, Hypertension (HTN). R30's Care Plan, dated 11/27/24, documents R30 is at risk for falls and requires assistance from staff with Activities of Daily Living (ADLs). R30 is an extensive assistance x two using full body mechanical lift device for transfer, bed mobility and toileting. R30 utilizes wheelchair for primary mode transportation. Interventions: Motorized wheelchair use, encourage R30 to go at slower speeds, 7/6/24 - staff educated to make sure full body mechanical lift device straps are secured, continue to encourage R30 to wear socks and shoes, encouragement provided to use her call light to allow staff to assist her with transfers, R30 to make sure properly situated in motorized wheelchair prior to motion, staff to assist as needed. R30's Minimum Data Set (MDS), dated [DATE], documents R30 is cognitively intact and is dependent on staff for ADLs and transfers. On 1/30/25 at 9:45 AM, V25, Certified Nurse's Assistant, CNA, and V26, CNA, brought in the full body mechanical lift device in to transfer R30 from her electric wheelchair to her bed. The lift device sling was already underneath R30. V25 and V26 attached the sling to the lift device and when starting to lift R30, both noticed that R30 was leaning to the left side. R30 was lowered back to her wheelchair and V25 stated Whoever put this sling under her did it backwards, the feet side is where her head is, and it is the wrong size. Both readjusted the sling and lifted R30 off her wheelchair anyway and moved R30 to her bed, then lowered to the bed, and the sling removed. V25 stated This sling looks like it is a Medium size because the edges are green, and R30 should probably have a larger one. R30's Nursing Note, dated 7/6/24 at 9:00 PM, documents Resident fell out of w/c (wheelchair) outside on smoke break said she caught her (full body mechanical) lift bad under her wheel of her w/c and slid out c/o (complaint of) minor pain in left hip states I did not hit my head stat x-ray 2 views left hip ordered, resident refused to go to hospital for assessment, this nurse assessed resident and skin intact 0 abnormalities in ROM (range of motion), is LAKA (left above the knee amputation), v/s (vital signs) stable T (temperature) 97.7, P (pulse) 84, R (respirations) 20, B/P (blood pressure) 107/60, PERRLA (pupils equal, round, and responsive to light and accommodation) present. R30's Fall Risk Evaluation, dated 1/24/25, documents R30 is a High Fall Risk. The Facility's Mechanical Lift - Hoyer Policy, dated 10/2024, documents To assist the lift and transfer of a resident from one surface to another using a (full body mechanical) lift when appropriate. 1. Identify resident and explain procedure. 2. Check the sling for rips, tears, or abnormal wear prior to use; if noted, take out of circulation immediately, and notify DON or designee. 3. Place sling evenly under resident. 4. Position mechanical lift so the frame can be conversed, over the resident. Attach the fabric to the frame. Note manufacturer's instructions for specifics of how sling should be attached to frame. 8. In the event the (full body mechanical lift) cannot perform a complete transfer, staff are advised to immediately initiate a safe transfer by lowering resident to a secured position (i.e., chair, bed, floor). The Battery-Powered Patient Lift Manufacturer's User Manual, dated 2002, documents Page 11: 2.2.5 Using the Sling: Be sure to check the sling attachments each time the sling is removed and replaced to ensure it is properly attached before the patient is removed from a stationary object (bed, chair, or commode). If the patient is in a wheelchair, secure the wheel locks in place to prevent the chair from moving forward or backward. When connecting slings equipped with color-coded straps to the patient lift, the shortest of the straps MUST be at the back of the patient for support. Using the long section will leave little or no support for the patient's back. The loops of the sling are color coded and can be used to place the patient in various positions. The colors make it easy to connect both sides of the sling equally. Make sure there is sufficient head support when lifting a patient. Page 12: 2.2.6 Lifting the Patient: When elevating a few inches off the surface of the stationary object (wheelchair, commode, or bed) and before moving the patient, check again to make sure the sling is properly connected to the hooks of the hanger bar. If any attachments are not properly in place, lower the patient back onto the stationary object (wheelchair, commode, or bed) and correct the attachments. Page 18: 4.2 Full-Body, Divided-Leg, and Toileting Slings: Size Medium -Width 41.5, Length 54.7, Weight Capacity 450. Large - Width 45.5, Length 60.5, Weight Capacity 450, X-Large - Width 45.5, Length 65.3, Weight Capacity 450.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. On 2/3/2025 at 12:00 PM, R4's room had 2 white-oblong shaped pills and a 30 milliliter (ml) disposable medication cup with 20...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. On 2/3/2025 at 12:00 PM, R4's room had 2 white-oblong shaped pills and a 30 milliliter (ml) disposable medication cup with 20 ml of a white powdery substance in it sitting on her nightstand. R4 was not in the room at this time. R4's Physician's order sheet, dated 2/2025, documented diagnoses of Encephalopathy, other Specified Sepsis, COPD. There was no order to leave medication at the bedside. R4's MDS, dated [DATE], documented that her cognition was intact. R4's Care Plan, dated 3/2/2022, documented, Administer medication as ordered. 4. On 2/3/2025 at 12:05 pm, in R36's room there was a Ventolin inhaler on her overbed table. The Ventolin inhaler did not have R36's name on it nor was it labeled or dated. R36 was not in her room at this time. R36's Physician's order sheet, dated 2/2025, documented diagnoses of Hemiplegia and Hemiparesis following CVA of right dominate side, Unspecified asthma, and HIV. It also documented and order on 9/5/2024 of Albuterol HFA 108 (90) base MCG/ACT Aerosol 1 puff every 4 hours as needed Shortness of breath. There was no order documenting that R36 could self-administer her medications. V2, Director of Nurses, documented an order on 2/3/2025 at 12:26 pm, May keep Albuterol Inhaler at bedside per patients request. R36's MDS, dated [DATE], documented that her cognition was intact. R36's Care Plan, dated 10/2/2024, documented, Administer medications/treatments as ordered. 5.On 2/3/2025 at 12:07 pm, in R37's room, there was Nystop powder on overbed table with R39's name on the container. R37's Physicians order sheet, dated 2/2025 documented diagnoses of Primary Generalized osteoarthritis, Unspecified Dementia, Unspecified without behavioral disturbance psychotic disturbance, mood disturbance and anxiety and Bipolar disorder. R37's Physicians order sheet did not document an order for Nystop powder. R37's, MDS, dated [DATE], documented that her cognition was intact. R37's Care Plan, dated 4/2/2024, documented, Administer medications as prescribed the physician. 6. On 2/3/2025 at 12:08 PM, in R38's room, in a small medicine cup, there was 1- green-peach colored capsule, 1-large white round pill and 1-smaller white round pill that was on her overbed table. R38 was not in her room at that time. R38's Physician order sheet, dated 2/2025, documented diagnoses of Schizophrenia, Depression, and a Personal History of Traumatic Brain Injury. R38's MDS, dated [DATE], documented that her cognition was intact. R38's Care Plan, dated 1/11/2024, documented, Administer medications as prescribed the physician. On 2/3/2025 at 12:50 PM, V33, Licensed Practical Nurse (LPN), stated that R38 is an independent resident and had asked her to leave her morning medicine on her table in her room so she could take them after breakfast. V33 then stated, Is that not allowed? State Agency Nurse then asked V33 if R38 had an order to leave her medications at the bedside and she stated, No. V33 then stated that those meds were the only medication that she had left at the bedside today. On 2/3/2025 at 12:20 PM, V1, Administrator, was shown the above medications that were left at residents' bedside. She then collected all medication and stated that the nurses should not leave medications at the bedside. The facility's policy, Medication Administration, dated 4/2024, documented, Guideline: 1. An order is required for administration of all medication. 2. Medications are administered by licensed personnel only. It continues, 6. check medication administration for the right medication, dose, route, patient/resident, and time. It continues, 14 Prepare or pour each dose of medication using an appropriate measuring device. It continues, 19. Identify resident using two resident identifiers. It continues, 21. Remain with the resident to ensure that the resident swallows the medication. The facility's policy, Storage of Medications, dated 3/2024, documented, Storage of Medications: 1. Medication and biologicals must be stored safely, securely, and properly, following the manufacturer's recommendations or those of the supplier. The medication supply should only be accessible to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medication. Based on observation, interview, and record review the facility failed to properly store medications for 6 of 6 residents (R4, R11, R34, R36, R37, R38) observed for proper medication storage in the sample of 51. The Findings Include: 1. R11's admission Record, dated 2/3/25, documents R11 was admitted to the facility on [DATE] and discharged on 1/29/25 with diagnosis of Compartment Syndrome of right lower extremity, Type 2 Diabetes Mellitus (DM), Accidental discharge from firearms, Deep Vein Thrombosis, Malignant neoplasm of colon, Vascular implants and grafts, Hypertension (HTN), and Peripheral Vascular Disease (PVD). R11's Care Plan, dated 1/22/25, documents R11 is at risk for bleeding/bruising related to anticoagulation medication use. He takes Lovenox as ordered. He has a history embolism. R11's Minimum Data Set (MDS), dated [DATE], documents R11 was cognitively intact. R11's Physician Order, dated 12/31/24, documents Enoxaparin Sodium (Lovenox) Injection Solution Prefilled Syringe 120 MG/0.8ML Inject 0.8 ml subcutaneously every 12 hours for Prophylaxis. R11's Medication Administrator Record (MAR), dated January 2025, documents the morning dose was the last dose of Enoxaparin injection was given on 1/29/24. On 1/30/25 at 8:45 AM, a small Enoxaparin syringe with needle exposed and not covered was seen sitting on a side table next to R11's bed. On 1/30/25 at 8:50 AM, V23, Licensed Practical Nurse (LPN), stated that R11 was discharged the evening before. V23 stated R11 gets Lovenox in the morning and the evening and that this syringe must have been from last evening before R11 left. V23 confirmed that it was a Lovenox syringe and took the syringe and put it in a sharps box. 2. R34's admission Record, dated 2/3/25, documents R34 was originally admitted on [DATE] with diagnosis of Metabolic Encephalopathy, Type 2 DM, Cirrhosis of liver, Morbid obesity, Cardiogenic shock, Nicotine dependence, Myocardial Infarction, Congestive Heart Failure (CHF), and Chronic Kidney disease. R34's Care Plan, dated 1/10/25, documents R34 is at risk for constipation related to medication side effects. Interventions: Give medication as ordered, monitor for signs and symptoms of GI distress. R34's MDS, dated [DATE], documents R34 is cognitively intact. On 1/30/25 at 9:00 AM, V15, Registered Nurse (RN), stated When I give residents their medications, I make sure they take all of their meds (medications) before I leave the room. I do have some that say they want to take them later and want me to leave them for them, but I will make sure they take them in front of me. I don't leave the meds in a cup for the residents. On 1/30/25 at 9:05 AM, R34 was seen sitting on the side of his bed with a medicine cup with two tablets in it sitting on his bedside table in front of him. R34 stated the nurse gave him some Tums and he has not taken them yet. On 1/30/25 at 9:10 AM, when asked about R34 having two pills in a medicine cup on his table, V15 stated Yes, I gave those to him earlier.
Jan 2025 1 deficiency
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to maintain an effective pest control program related to roaches and mic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to maintain an effective pest control program related to roaches and mice in the facility. This failure has the potential to affect all 110 residents residing in the facility. Finding includes: The facility's Pest Control Provider's Product usage report, dated 11/22/2024, documents (Water Soluble Granular Insecticide), Application method: spot treatment. Target areas: living areas, target issues: roaches. (Product name) Cockroach Gel Bait applied to crack and crevices in living areas for roaches. 12/16/2024 (WSG), target areas entry ways, hallways, interior baseboards, kitchen, lobby, mechanical room, office, storage room, wall voids. target issues: General pests and roaches. (Product name) cockroach bait applied in kitchen. Glue Board multi-catch station applied. On 1/13/2025 at 10:49 AM observed roaches on floor behind bedroom door, crawling across floor in room and dead roaches on the floor. On 1/13/2025 at 11:24 AM observed multiple bugs on the ceiling of room [ROOM NUMBER]. On 1/14/2024 at 10:05 AM observed a large amount of small, dark brown and black, granular pellets on floor behind freezer in storage room and on top and beneath dishwasher. V8 and V12 verified that it was mice droppings. R1's Minimum Data Set (MDS), dated [DATE], documents that R1 is cognitively intact. On 1/13/2025 at 10:10 AM R1, stated that the facility has bugs. R1 stated that roaches are the problem and that they are all over the facility. R1 stated that he has not seen mice, but it has been told to him. R2's MDS, dated [DATE], documents that R2 is cognitively intact. On 1/13/2025 at 10:19 AM R2 stated that he saw a roach this morning crawling across his overbed table, and he killed it. R2 pointed to a dead bug on floor. During interview observed a brown bug with antennas crawling on the wall. R2 identified this bug as a roach. R8's MDS, dated [DATE], documents that R8 is cognitively intact. On 1/13/2024 at 10:49 AM R8 stated that he has roaches running around the room. R8 stated that if you look in the corner of the room its several there. R8 stated that get on the bed in the closets and drawers. R8 stated that its disgusting. R6's MDS, dated [DATE], indicates that R6 is cognitively intact. On 1/13/2024 at 11:13 AM R6 responded yes to seeing bugs and roaches in her room. R6 indicated that kills them when she sees them. R6 responded no to seeing mice. On 1/13/2025 at 10:35 AM observed mice droppings in R5's room. R5's MDS, dated [DATE], documents that R5 is cognitively intact. On 1/13/2024 at 10:36 AM R5 stated that he has mice in his room. R5 stated that they come from the hole in his wall. R5 pointed to large whole in wall next to bed. R5 stated that he doesn't want them in his room, but they keep coming back. On 1/13/2024 at 11:28 AM R4 stated that there are 2 mice that comes in her room at night. R4 stated that they come in from the hall and go behind her shelf. R4 stated, I guess they looking for food. On 1/13/2024 at 12:40 PM V5, Housekeeper, stated that she has seen roaches in the facility. V5 stated that in the mornings when she comes in, roaches are on her housekeeping cart. V5 stated that she must clean her cart and then go clean the rooms. V5 stated that both dead and live roaches are in residents' rooms. V5 stated that she has not seen any mice, but residents have notified her that they have seen them. On 1/13/2024 at 12:56 PM V7, Housekeeper/Floor Tech, stated that the staffing is a problem, but they work together to get the job done. stated that he has seen both roaches and mice in the facility. stated that this is a current problem. V7 stated that it's not any specific all they are in the building. On 1/13/2024 at approximately 1:00 PM V1, Administrator, stated that she was notified of the roaches and mice but has not seen them. V1 stated that she worked in laundry the other night and did not see them. V1 stated that they have a pest control company that comes every 2 weeks and that maintenance sprays with an over the counter spray every week. V1 stated that the residents report that the mice are coming from the holes in the walls and the facility does have holes in the walls. V1 stated that the maintenance man is working at getting the holes addressed. V1 stated that she has receipts that she can provide to show purchases of roach spray. On 1/13/2025 at approximately 2:30 PM V1 stated that she went to the rooms and was saw the roaches in the rooms and notified maintenance. V1 stated that the rooms have not been sprayed weekly and that the pest control only came once in December. On 1/14/2024 at 10:00 AM V8, Dietary Manager, stated that there was an issue in the past, but they have an exterminator that comes in monthly. V8 stated that he has not seen a mouse but has seen evidence of dropping. V8 stated that the mice droppings on the floor is how they know there is still a problem. On 1/14/2024 at 10:11 AM V12, Dietary Aide, stated that the small black pellets (on the floor under the dishwasher and on top of the dishwasher) were mice droppings. V12 stated that he cleans it (the dishwasher which has a connecting sink) off every morning he comes in and then the next day its more. V12 stated that he has not seen a mouse but every morning he comes in there are mice droppings in the kitchen. As of 1/14/2024 at 12:00 PM No further documentation was provided by facility for pest control and no receipts provided. The facility's Pest Control policy, dated 8/2024, documents Facility shall maintain an effective pest control program.
Nov 2024 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to provide coffee and condiments per menu for 8 of 9 residents (R1, R2...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to provide coffee and condiments per menu for 8 of 9 residents (R1, R2, R4, R5, R6, R7, R8, and R9) reviewed for following the menu in the sample of 9. Findings Include: The menu provided for Week 1 documented that for breakfast, lunch and dinner coffee and condiments should be served. Milk should be served for breakfast and dinner. On 11/14/2024 at 8:30 AM R4 stated that they always receive coffee first before the breakfast tray. R4 added that the facility runs out of cream, sugar and milk. On 11/14/2024 at 8:30 am R5 was sitting in the dining room. R5 stated that two days ago, he didn't receive milk with his cereal. On 11/14/2024 at 8:15 am, R6 stated that his breakfast should have been served by now. He stated that sometimes they run out of sugar and cream. R6 stated they run out of milk all of the time. On 11/14/2024 at 8:20 am, R7 stated that they may have sugar for one meal and no sugar for the next meal. Sometimes staff will say they have no milk. Staff will say they don't have it and then they do. On 11/14/2024 at 8:40 am, R2 stated that they are running out of sugar and sweetener all the time- almost always. Occasionally there is no milk. R2 stated the kitchen runs out of it and they don't [NAME] to replace it. They also run out of coffee. R2 stated that the cafeteria is not doing what it should be over the last three months. She stated that the truck didn't come. R2 stated that without the milk she can't eat her oatmeal or cereal. She feels that the staff must be taking stuff home. She stated that staff doesn't care. On 11/14/2024 at 8:58 am, R8 stated that there is a problem with receiving sugar and coffee. R8 stated that staff will say that they don't have it. R8 stated that this happens every day. R8 stated that he did receive it this morning. R8 was going to talk to the administrator but hasn't done it yet. On 11/14/2024 at 10:05 am spoke with V4, certified nursing assist (CNA). She stated that she works on the [NAME] Hall and these residents eat in the kitchen. She stated that occasionally the facility will run out of milk, cream, and sugar. She stated the residents take handfuls of packets. They may take eight and only use four. Then these must be wasted. On 11/14/2024 at 10:10 am spoke with V5, CNA. She stated that she works mainly on the hall for meals as the residents on her hall receive trays in their room. She stated that the facility occasionally runs out of milk. She stated that last week they ran out of sugar and creamer. She stated that kitchen staff doesn't always include the coffee on the trays. On 11/14/2024 at 10:20 am, V3 stated that if milk is run out of, a trip will be made to the local grocery store. V3 added that there is a lot of tray waste. V3 stated that the CNA's will tell the residents that they are out of items because they don't want to come and get it. V3 stated that they never run out of coffee. They have run out of sugar packets and creamer packets, so bulk product was provided. V3 stated that the residents will take handfuls of sugar and creamer. Condiments are as follows: breakfast - sugar, butter, salt, pepper and creamer, lunch- salt pepper, ketchup, mustard and butter and supper- salt, pepper and butter, sugar and creamer. On 11/14/2024 at 12:15 pm spoke with R9 regarding his grievance placed on August 20, 2024. R9 was asked if the situation with the condiments and supplies had improved since then. R9 stated that he is told by staff when asking about a condiment and not receiving it that is all they have. Then a couple of days later, he will learn that it is available in the kitchen storage area. R9's customer concern and feedback form dated 8/20/2024 documented (R9) has summed up from 6/30/2024 to present the inability of the kitchen to serve the patients adequate nourishment along with condiments, cereal, and coffee. The form documented, Little or no coffee during mealtimes. The follow-up investigation documented, patients are using excessive amounts of sugar to sweeten food items. Dietary order[sic] food according to their budget and from time to time run out of condiments, coffee and some snack items. The follow-up section for actions taken to resolve/respond to the concern documents Less sugar will be distributed to deter waste of condiments and prevent hoarding - Dietary need to assure condiments are available for immediate need. Facility's policy titled menus and nutrition policy with a last review date of 8/2024 documented 3. Menus will be followed as posted. Notification of any deviations from the menu shall be made as soon as practicable. Substitutions shall comprise of foods with comparable nutritive value.
Oct 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure an alleged abuse allegation was thoroughly investigated for 1...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure an alleged abuse allegation was thoroughly investigated for 1 of 3 residents (R2) reviewed for verbal abuse in the sample of 6. Findings include: R2's Physician Order Sheets for October 2024 documents a diagnosis of cognitive communication deficit; anxiety disorder, personal history of other drug therapy, hypertension, hyperlipidemia, UTI, low back pain, need for assistance with personal care, weakness, pain in left foot, cannabis abuse, paranoid schizophrenia, abnormal gait and mobility, multiple fractures of ribs, right side, type 2 diabetes mellitus without complications, cirrhosis of liver, morbid obesity, and unsteadiness on feet. R2's Minimum Data Set (MDS) dated [DATE] documents R2 was cognitively intact for decision making of activities of daily living. R2 uses a walker and has no impairments. R2's Care Plan for Abuse with a date initiated of 10/3/2023 documents, (R2) is at risk for abuse and neglect r/t (related to) COPD, anxiety, fractures, and polysubstance abuse, and depression. Data initiated 10/3/2023. On 10/25/2024 at 1:39 PM, R2 stated, (V4, CNA) did not make my bed for three days and I kept asking her to make it. After the third day when I asked her she looked at me, walked out the hall, and said Fu** You Bit**. I reported it to the new Administrator, but she said it was not abuse. I think it was abuse and she should make bed and not cuss at me. There was another staff member that heard her, (V7), ask her. On 10/25/2924 at 1:42 PM, V1, Administrator stated, (R2) told me she was not happy that her bed was not getting made and she heard the staff member cuss in the hall. She told me the staff member walked out of her room and cussed in the hallway. I did not interview other people and/or staff because it was a customer service thing and at no point did (R2) tell me she was cussed at. I interviewed the staff that heard her cuss in the hallway, but I did not interview any other staff members or any other residents. I did not report it because I thought it was a customer services problem versus an allegation of abuse. A statement by V1 dated 10/21/2024 documents, On 10/21/2024 (R2) DOB (date of birth redacted) diagnosis of cognitive communication deficit. Reported to me that her CNA (certified nursing assistant) refused to make her bed. Resident stated the CNA wasn't pleasant and cussed. When asked what the CNA stated she said she heard her say 'Fuc*'. When I asked the resident if she cussed at her she stated she wasn't sure. The resident stated the CNA hadn't been very pleasant with her for 3 days. When interviewing a staff member, they stated she walked out of the resident's room and cussed in the hallway. It was found that the Staff member was not talking to the Resident. The staff member was removed from the hall assignments and wrote up on customer service due to not making the resident's bed when asked. A statement from V6, documents, On Monday, 10/21/024 (R2) asked for her bed to be made and the CNA kept walking and said Fuc* on. No other interviews for staff or residents were provided as well as other residents who were provided care by V4 were interviewed. On 10/25/2024 at 3:33 PM, V6, CNA stated, I was at the nurse's station charting and then I saw (V4, CNA) was walking down the hallway and getting ready to make the turn with her cart and I heard her cuss and she said 'Fuc * on' almost to herself. I do not know the meaning of it or if she was referring to anything. I never heard her cuss at (R2). V4's Employee Disciplinary Form dated 10/21/2024 at 1:50 PM, documents, In that (V4) stated to a patient, when the patient asked her to make her bed (V4's) response was to walk out of the room. The CNA then cussed in the hallway (V4 refused to sign form). On 10/25/2024 at 3:39 PM, V1 stated she did not interview any other resident and/or staff member and she had given me everything she had regarding it. The Undated Abuse Policy provided by the facility on 10/28/2024 documents, Verbal injury -oral written or gestured language that willfully includes negative terms to residents or families. Neglect-failure to provide goods or services to a resident that are necessary to avoid physical harm, pain or mental anguish. Recognizing potential abuse situations, staff refusing to give care .The investigator will attempt to interview the person who reported the incident, anyone likely to have direct knowledge of the incident and resident. Any written statements that have been submitted will be reviewed, along with any pertinent medical records or other documents. Residents to whom the accused has regularly provided care, and employees with whom the accused has regularly worked, will be interviewed.
Oct 2024 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews the facility failed to assess and treat pain and provide pain medication according to phys...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews the facility failed to assess and treat pain and provide pain medication according to physician's order for 1 of 3 (R3) resident reviewed for pain management in a sample of 11. This failure resulted in R3 experiencing severe and unbearable pain. 10/10 on pain scale of 1-10. Findings include: R3's admission Record, not dated, documents Unspecified Fracture of upper end of right humerus, subsequent encounter for fracture with routine healing, Acute hematogenous osteomyelitis, left ankle foot, liver transplant failure, type 2 diabetes mellitus without complications. R3's Baseline Care Plan, dated 10/11/2024, documents Pain: 1.Focus: B. Potential for pain 2. Goal B. Resident will verbalize or acknowledge pain when questioned by staff 3. Interventions: Administer pain medications as ordered by MD B. Monitor for non verbal indicators of pain daily with care tasks and activities C. Monitor for side effects D. Provide non pharmacological interventions (i.e. back rub, aroma therapy, ice or cold packs, etc.) Fracture 1. Focus: A. Resident has limited mobility related to fracture 3. Interventions: A. Assist with repositioning as needed B. Do not lay resident on affected side Antibiotics: 1. Focus: A. Resident is receiving antibiotic therapy 3. Interventions: A. Document s/sx (signs/symptoms) related to use of the antibiotic medication and indicate effectiveness B. Encourage fluids unless contraindicated C. Notify MD for any acute changes D. Provide medications per MD order Diabetes 1. Focus: A. Resident is at risk for hypo/hyperglycemia 3. Interventions: A. Resident blood sugar and other lab values will be within acceptable parameters according to physician through next review B. Accu check as ordered C. Administer medications as ordered D. Diet as ordered E. Monitor for hypoglycemia signs and symptoms: sweating, tremors, increased heart rate, confusion, slurred speech. R3's Progress Notes, dated 10/11/2024 at 6:45 PM, documents Nurses Notes Note Text: Admit 38 yr (year) old female to rm (room) x 2 attendants. A/O (Alert and Oriented) x 3-4. Able to make needs known. Full code Diet NPO (nothing by mouth). Cont (continuous) feed Glucerna 1.5 55ml/hr (hour) (milliliters) flush. 2 assist for all transfers. Fx (fracture) to Rt (right) Humerus. No c/o pain or discomfort at this time, asking for food. Sepsis, Osteomyelitis, pneumonia, liver failure. Allergies: Clindamycin, latex, morphine, paroxetine. HR (heart rate) 65 regular. Lung sounds diminished in left upper lobe. No s/s of difficulty breathing at this time. BS (bowel sounds) + (positive) x 4 quads. Inc of B&B (bowel and bladder). 16fr Foley flowing to gravity. DVT (deep vein thrombosis) to lt (left) upper arm. PICC line in place to left upper arm. Unstageable wound to sacrum. No drsg (dressing) in place. Lt 2nd toe amputation. Resident orientated to facility, roommate and call light. Isolation precautions due to MRSA. Will follow up. R3's Progress Notes, dated 10/12/2024 1:14 AM, documents Telehealth Visit Dysphagia--okay to change glucerna 1.5 to 1.2 until able to get new pump and feeding supplement. Patient gets 55ml/hr as continuous. Nurse cannot do NGT therefore only solution is bolus feeds. Okay for 220mL q4 x2 doses and defer further bolus feeds to NP. Concerns about BG (blood glucose) and therefore needs more BG checks while on bolus feeds. R3's Progress Notes, dated 10/12/2024 at 4:13 PM, documents Resident is requesting to be sent to hospital r\t (related to) severe pain 10/10. R3's Medication Administration Record (MAR), dated 10/1/2024 to 10/31/2024, documents that R3's Levothyroxine Sodium Oral Tablet 50 MCG, Insulin NPH (Human) (Isophane) Subcutaneous Suspension 100 UNIT/ML (Insulin NPH (Human) (Isophane)), Vancomycin HCl Intravenous (Vancomycin HCl), oxycodone HCl Oral Solution 5 MG/5ML, Apixaban Oral Tablet 5 MG were not administered on 10/12/2024. No pain assessment documented in the [DATE]/11 to 10/12/2024. R3's Controlled Drug Receipt/Record/Disposition Form, not dated, documents Date Received 10/15/2024 with first dose administered 10/16/2024 at 11:00 AM. On 10/21/2024 at approximately 3:30 PM V2, Director of Nursing (DON), provide documents with list of medication in the convenience box. The documents list Levothyroxine Sodium Oral Tablet 50 MCG 16 available, Insulin NPH (Human) (Isophane) Subcutaneous Suspension 100 UNIT/ML (Insulin NPH (Human) (Isophane)) on hand in refrigerator, Vancomycin HCl Intravenous (Vancomycin HCl) was available for use, 10/11/2024 oxyCODONE HCl Oral Solution 5 MG/5ML (Oxycodone HCl) 5mg tablets were available for use, and Apixaban Oral Tablet 5 MG was available for use. On 10/17/2024 at 10:45 AM R3 stated that she was admitted to the facility and within 2 days she went out to the hospital because she was not receiving care. R3 stated that the facility did not have the things she needed for her care. R3 stated that it was a mess. R3 stated that she did not get any medication. R3 stated that she was informed that her medication had not came in yet. R3 stated that she was in severe pain and could not get pain medication because there were none. R3 stated that she has a broken arm and her pain is horrible. R3 stated that she has ask for the pain medication. R3 stated that she has to keep the medication leveled or the pain is not tolerable. R3 stated that she had blood thinners and other medications that she had to take that were not there and she did not receive. R3 stated that she did not get her finger sticks and do not remember getting her insulin. R3 stated that the pain was unbearable. R3 stated that she just laid in the bed. R3 stated that any type of movement caused excruciating pain. R3 stated that she cried, screamed and begged but no relief. R3 stated that she takes a blood thinner, IV antibiotic, has a wound and she received none of it. R3 stated that they didn't have the feeding that she has. R3 stated that she received no care. On 10/21/2024 at 11:45 AM V7, Licensed Practical Nurse (LPN), stated that she came to the building at around 3:00 PM (10/12/24). V7 stated that she was getting report and she heard R3 yelling that she was in pain and wanting to go to the hospital. V7 stated that this went on for a few minutes. V7 stated that she went in the room to find out what was going on. V7 stated that R3 informed her she was in pain. V7 stated that the pain was rated at a 10 on pain scale 1 to 10 with 10 being severe and unbearable. V7 stated that R3 said she haven't had any medication all day and could not handle it anymore. V7 stated that R3 did have outward signs of pain and was in visible discomfort. V7 stated that she did not get to perform a good assessment because the paramedics showed up and R3 went out. V7 stated that it happened quick. V7 stated that she documented what she knew and that was R3 went to hospital because of pain of 10 out of 10. On 10/21/2024 at 11:55 AM V9, LPN, stated that she was nurse on the day that R3 was sent to the hospital. V9 stated that R3 did not have any medications. V9 stated that the previous nurse gave her an old vial of insulin and told her to use it for R3. V9 stated that R3 did have pain. V9 stated that she didn't have any facial grimacing, but she couldn't get comfortable. V9 stated that R3's medication was not there, and she gave her Tylenol. V9 stated that she was not sure of time, but it was between breakfast and lunch med pass. V9 stated that R3 was upset. V9 stated that R3 had not been evaluated by therapy and she was not allowing R3 to get out the bed. V9 stated that R3 was upset about it. V9 stated that she called about the meds because they were not delivered. V9 stated that there was a problem with the medication and had to be straightened out. V9 stated that she left at 3 pm and the medication was not there. V9 stated that R3 was crying and upset saying she was in pain. V9 stated that the oncoming nurse took care of it. V9 stated that she was later told that the facility had a (emergency medication system convenience box) and that she should have gotten the medications out of it. V9 stated that she is agency, and this was never told to her and that she was not aware that the facility had a (emergency medication system convenience box). On 10/21/2024 at approximately 3:30 PM V2, DON, stated that the facility has a (emergency medication system-convenience box) and when medication is not delivered than the nurses can use the medication from the (emergency medication system convenience box). V2 stated that he expects his staff to utilize the (emergency medication system convenience box) when medication is not available and call the pharmacy to check when medication will be delivered and notify the physician if necessary. The facility's Pain Management policy, dated 10/2023, documents General: To facilitate and provide guidance on pain observations and management. To facilitate resident independence, promote resident comfort and preserve resident dignity. This will be accomplished through an effective pain management program, providing our residents the means to receive necessary comfort, exercise greater independence and enhance dignity and life involvement. Guideline: The pain management program is based on a facility-wide commitment to resident comfort. Pain is defined as whatever the experiencing person says it is and exists whenever he or she says it does. Pain Management is defined as the process of alleviating the resident's pain to a level that is acceptable to the resident and is based on his or her clinical condition and established treatment goals. Policy: 2. Pain will be assessed at least once every shift and documented in the EMAR using the pain scale appropriate for the patient.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to administer medication as prescribed for 1 of 3 (R3) residents review...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to administer medication as prescribed for 1 of 3 (R3) residents reviewed for medication administration in a sample of 11. Findings include: R3's admission Record, not dated, documents Unspecified Fracture of upper end of right humerus, subsequent encounter for fracture with routine healing, Acute hematogenous osteomyelitis, left ankle foot, liver transplant failure, type 2 diabetes mellitus without complications. R3's Baseline Care Plan, dated 10/11/2024, documents PAIN: 1.FOCUS: B. Potential for pain 2. GOAL B. Resident will verbalize or acknowledge pain when questioned by staff 3. INTERVENTIONS: A. Administer pain medications as ordered by MD B. Monitor for non verbal indicators of pain daily with care tasks and activities C. Monitor for side effects D. Provide non pharmacological interventions (i.e. back rub, aroma therapy, ice or cold packs, etc.) FRACTURE 1. FOCUS: A. Resident has limited mobility related to fracture 3. INTERVENTIONS: A. Assist with repositioning as needed B. Do not lay resident on affected side ANTIBIOTIC: 1. FOCUS: A. Resident is receiving antibiotic therapy 3. INTERVENTIONS: A. Document s/sx related to use of the antibiotic medication and indicate effectiveness B. Encourage fluids unless contraindicated C. Notify MD for any acute changes D. Provide medications per MD order DIABETES 1. FOCUS: A. Resident is at risk for hypo/hyperglycemia 3. INTERVENTIONS: A. Resident blood sugar and other lab values will be within acceptable parameters according to physician through next review B. Accu check as ordered C. Administer medications as ordered D. Diet as ordered E. Monitor for hypoglycemia signs and symptoms: sweating, tremors, increased heart rate, confusion, slurred speech. R3's Progress Notes, dated 10/11/2024 at 6:45 PM, documents Nurses Notes Note Text: Admit 38 yr (year) old female to rm (room) 64-1 x 2 attendants. A/O (Alert and Oriented) x 3-4. Able to make needs known. Full code Diet NPO (nothing by mouth). Cont (continuous) feed Glucerna 1.5 55ml/hr (hour) (milliliters) flush. 2 assist for all transfers. Fx (fracture) to Rt (right) Humerus. No c/o pain or discomfort at this time, asking for food. Sepsis, Osteomyelitis, pneumonia, liver failure. Allergies: Clindamycin, latex, morphine, paroxetine. HR(heart rate) 65 regular. Lung sounds diminished in left upper lobe. No s/s of difficulty breathing at this time. BS (bowel sounds) + (positive) x 4 quads. Inc of B&B (bowel and bladder). 16fr Foley flowing to gravity. DVT (deep vein thrombosis) to lt (left) upper arm. PICC line in place to left upper arm. Unstageable wound to sacrum. No drsg (dressing) in place. Lt 2nd toe amputation. Resident orientated to facility, roommate and call light. Isolation precautions due to MRSA. Will follow up. R3's Progress Notes, dated 10/12/2024 1:14 AM, documents Telehealth Visit Dysphagia--okay to change glucerna 1.5 to 1.2 until able to get new pump and feeding supplement. Patient gets 55ml/hr as continuous. Nurse cannot do NGT therefore only solution is bolus feeds. Okay for 220mL q4 x2 doses and defer further bolus feeds to NP. Concerns about BG (blood glucose) and therefore needs more BG checks while on bolus feeds. R3's Progress Notes, dated 10/12/2024 at 14:13 PM, documents Resident is requesting to be sent to [NAME] hospital r\t (related to) severe pain 10/10. R3's Medication Administration Record (MAR), dated 10/1/2024 to 10/31/2024, documents that R3's Levothyroxine Sodium Oral Tablet 50 MCG, Insulin NPH (Human) (Isophane) Subcutaneous Suspension 100 UNIT/ML (Insulin NPH (Human) (Isophane)), Vancomycin HCl Intravenous (Vancomycin HCl), oxycodone HCl Oral Solution 5 MG/5ML, Apixaban Oral Tablet 5 MG were not administered on 10/12/2024. The facility medication delivery manifest dated 10/15/2024 documents Levothyroxine Sodium Oral Tablet 50 MCG, Insulin NPH, Vancomycin HCl Intravenous Solution 1250 MG/250ML, IV Pump, Oxycodone HCl Oral Solution 5 MG/5ML were delivered 10/15/2024. On 10/21/2024 at approximately 3:30 PM V2, Director of Nursing (DON), provide documents with list of medication in the emergency medication convenience box. The documents list Levothyroxine Sodium Oral Tablet 50 MCG 16 available, Insulin NPH (Human) (Isophane) Subcutaneous Suspension 100 UNIT/ML (Insulin NPH (Human) (Isophane)) on hand in refrigerator, Vancomycin HCl Intravenous (Vancomycin HCl) was available for use, 10/11/2024 oxyCODONE HCl Oral Solution 5 MG/5ML (Oxycodone HCl) 5mg tablets were available for use, and Apixaban Oral Tablet 5 MG was available for use. On 10/17/2024 at 10:45 AM R3 stated that she was admitted to the facility and within 2 days she went out to the hospital because she was not receiving care. R3 stated that the facility did not have the things she needed for her care. R3 stated that it was a mess. R3 stated that she did not get any medication. R3 stated that she was informed that her medication had not came in yet. R3 stated that she was in severe pain and could not get pain medication because there were none. R3 stated that she has a broken arm and her pain is horrible. R3 stated that she has ask for the pain medication. R3 stated that she has to keep the medication leveled or the pain is not tolerable. R3 stated that she had blood thinners and other medications that she had to take that were not there and she did not receive. R3 stated that she did not get her finger sticks and do not remember getting her insulin. R3 stated that the pain was unbearable. R3 stated that she just laid in the bed. R3 stated that any type of movement caused excruciating pain. R3 stated that she cried, screamed and begged but no relief. R3 stated that she takes a blood thinner, IV antibiotic, has a wound and she received none of it. R3 stated that they didn't have the feeding that she has. R3 stated that she received no care. On 10/21/2024 at 11:45 AM V7, Licensed Practical Nurse (LPN), stated that she came to the building at around 3:00 PM. V7 stated that she was getting report and she heard R3 yelling that she was in pain and wanting to go to the hospital. V7 stated that this went on for a few minutes. V7 stated that she went in the room to find out what was going on. V7 stated that R3 informed her she was in pain. V7 stated that the pain was rated at a 10 on pain scale. V7 stated that R3 said she haven't had any medication all day and could not handle it anymore. V7 stated that R3 did have outward signs of pain and was in visible discomfort. V7 stated that she did not get to perform a good assessment because the paramedics showed up and R3 went out. V7 stated that it happened quick. V7 stated that she documented what she knew and that was R3 went to hospital because of pain of 10 out of 10. On 10/21/2024 at 11:55 AM V9, LPN, stated that she was nurse on the day that R3 was sent to the hospital. V9 stated that R3 did not have any medications. V9 stated that the previous nurse gave her an old vial of insulin and told her to use it for R3. V9 stated that R3 did have pain. V9 stated that she didn't have any facial grimacing, but she couldn't get comfortable. V9 stated that R3's medication was not there, and she gave her Tylenol. V9 stated that she was not sure of time, but it was between breakfast and lunch med pass. V9 stated that R3 was upset. V9 stated that R3 had not been evaluated by therapy and she was not allowing R3 to get out the bed. V9 stated that R3 was upset about it. V9 stated that she called about the meds because they were not delivered. V9 stated that there was a problem with the medication and had to be straightened out. V9 stated that she left at 3 pm and the medication was not there. V9 stated that R3 was crying and upset saying she was in pain. V9 stated that the oncoming nurse took care of it. V9 stated that she was later told that the facility had a (convenience box) and that she should have gotten the medications out of it. V9 stated that she is agency, and this was never told to her and that she was not aware that the facility had a (convenience box). On 10/21/2024 at approximately 3:30 PM V2, DON, stated that the facility has a convenience box) and when medication is not delivered than the nurses can use the medication from the convenience box), V2 stated that the facility has vancomycin IV available in stock as well. V2 stated that the medication must be reconstituted but that it is available. V2 stated that he expects his staff to utilize the (convenience box) when medication is not available and call the pharmacy to check when medication will be delivered and notify the physician if necessary. The facility's Medication Administration policy, dated 4/2024, documents All medications are administered safely and appropriately to aid residents to overcome illness, relieve and prevent symptoms and help in diagnosis. Guidelines: 26. If the medication is ordered, but not present, check to see if it was misplaced and then call the pharmacy to obtain the medication. If available, obtain from the contingency or convenience box. 27. If the physician's order cannot be followed for any reason, the physician should be notified in a timely manner (depending on the situation), and a note should reflect the situation in the resident's medical record.
Oct 2024 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure that residents are free from sexual abuse for 2 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure that residents are free from sexual abuse for 2 of 3 residents (R3, R4) reviewed for sexual abuse in the sample of 10. The failure resulted in R4 touching R3 in a sexual manner without R3's consent causing R3 to trigger memories of past sexual traumas, feelings of fear, worthless, being dirty with increased showering, and attempting to avoid R4 as he remains in the facility. The findings include: 1. R3's Care Plan, dated 4/1/2024, documents ABUSE: (R3) is at risk for abuse and neglect r/t (related to) hypertension, hld (Hyperlipidemia), COPD (Chronic Obstructive Pulmonary disease), Psychosis, anxiety, hydrocephalus, and Schizophrenia. 9/23-inappropriate behavior received. It continues 9/23- res (resident) room moved. Assure resident that he/she is in a safe and secure environment with caring professionals. Explain that psychosocial adjustment is often facilitated by developing a trusting relationship with another person (i.e., social worker, nurse, CNA, peer) and by verbalizing thoughts, needs and feelings. Establish a counseling schedule with resident. Encourage the resident to verbalize/share thoughts, anxieties, fears, concerns, and general feelings. Observe the resident for signs of fear and insecurity during delivery of care. Take steps to calm the resident and help him/her feel safe. Review assessment information. Emphasize treatment of casual factors and/or interventions designed to moderate/reduce symptoms (make treatment of compulsive behavior, substance abuse, anger, and mental health issues available to the resident, as indicated). R3's Minimum Data Set (MDS), dated [DATE], documents that R3 is cognitively intact. R3's Progress Notes, dated 9/23/2024 at 2:29 PM, documents Nurses Notes Note Text: On the night of 09/20/2024, patient (R4) entered (Room and bed of R3) where (R3) was sleeping. According to (R3), (R4), woke her up touched her leg and knee, hugged her he then proceeded and touched her genital area, (R3) told (R4) to stop. (R4) was wearing pajama pants, he then walked away after (R3) said No. Following this incident, patient (R4) has been placed on 1:1 observation to monitor his behavior and prevent further incidents. (R3) was moved to a different hall to room [ROOM NUMBER]-1 that she had previously requested, patient stated no such incident had ever happened in the facility, family was notified of the incident, Psych NP (V6) was made aware, and Md (medical doctor) was made aware. Administrator was notified of the incident. Patient had head to toe done by (V7) pupils reactive, no complains of pain or discomfort, no bruising was noted on head to toes assessment. Resident was alert and oriented x3. Patient v/s (vital signs) 117/83 (blood pressure),95 (respirations) ,98.1 (temperature in Fahrenheit),98% (blood oxygen saturation levels). Patient was referred to psych social to get assistance to dealing with traumatic events. Patient is calm and cooperative. Nurse continues to monitor patient through the shift. R3's Progress Note, dated 9/23/2024 2:56 PM, documents Nurse Practitioner Narrative/Physician Assistant Relevant Content: Therapist met with patient for ongoing psychotherapy. Patient continues to have concerns over her health and with current living situation. Patient shared with therapist that she had been awakened in the night on Friday night (9/20/24) by a male resident. Patient reports that this resident sat on her bed and touched her inappropriately. Patient states that she initially did not report it because she was afraid of being dismissed or invalidated. She states that she did report the incident to Social Services today. Patient shared with therapist how this incident brought up past trauma and abuse issues for her. Therapist provided safe space for patient to express her feelings as well as interactive feedback and emotional support. While with patient, (V1) came into the room to let patient know that she would be moved to a different hallway. Explored the themes with patient that she is innocent of any wrongdoing and that she did the right thing by speaking out. Patient appeared to be relieved to be moving to a different room where she voices, she will feel more safe. Voiced understanding and empathy for patient during a difficult time and encouraged patient toward treatment goals. Will continue with ongoing therapy twice weekly. R3's Progress Note, dated 9/30/2024, documents Relevant Content: Therapist met with patient for ongoing psychotherapy. Patient continues to have concerns over her health. Patient recently moved to a new room due to an incident with another resident. She shared concerns about the adjustment to new room/roommate including managing TV, who comes in the room, and a change in where she is allowed to take a shower. Therapist allowed for safe expression of feelings and concerns by patient. Patient and therapist continue to process feelings related to recent incident and the trauma history that has resurfaced from the incident. Continued to support and validate feelings of patient. Encouraged patient to have compassion with herself with recent incident as well as her change in room/roommate. Will continue with ongoing therapy twice weekly. On 9/23/2024 at 12:30 PM R3 stated that she was sleep in her room and at about 11:44 PM she was awakened by R4. R3 stated that R4 had his hand on the inside of her leg above her knee. R3 stated that she asked what he was doing and R4 said he was checking to see if R3 was ok. R3 stated that R4 then sat on her bed. R3 stated that R4 leaned in, hugged her, and grabbed her vaginal area. R3 stated that she had on her pajama pants. R3 stated that she felt his hand on her through the pants. R3 stated that she yelled No and R4 got up and left her room. R3 stated that she feels dirty and have started taking long showers. R3 stated that she is afraid. R3 stated that this caused her to relive childhood abuse trauma. R3 stated that R4 is still in the facility, and she goes in the opposite direction when she sees him or tries to stay away from any area. R3 stated that she has PTSD (Post Traumatic Stress Disorder) from her childhood trauma, and this just brought up all those feelings and fears. R3 stated that she did not want to be touched by R4. R3 stated that she felt uncomfortable. R3 stated that she doesn't know what is wrong with her that R4 would do that to her. R4's Care Plan, dated 5/31/2023, documents ABUSE: At risk for abuse and neglect r/t his Dx of Schizophrenia. 5/22/23 Resident was accused of inappropriate behavior with a peer. 9/23-inappropriate behavior towards another resident. It continues 9/23 1 to 1. R4's MDS, dated [DATE], documents that R4 is cognitively intact. R4's Progress Note, dated 9/23/2024 3:35 PM, documents Nurses Notes Note Text: On the night of 09/20/2024, patient (R4) entered (R3's room), where a female patient was sleeping. According to (R4) he walked into the room late at night while the lights were on. (R4) stated that he sat by the female patient's bed and noticed that she was asleep. (R4) admitted that he touched her knee and leg, which caused the female patient (R3) to wake up. R4 then gave her a hug which he states the patient requested, and afterward, he left the room. (R4) states the patient did not say anything during the encounter. (R4) denied touching patient on the genital area. (R4) expressed regret for his actions, stating that he lost control and does not know why he acted in that manner. He apologized for his behavior, acknowledging that it was inappropriate. Following this incident, patient (R4) has been placed on 1:1 observation to monitor his behavior and prevent further incidents. R4's Physician's Order, with revision date of 9/25/24, documented 1:1 observation, enhanced monitoring dt (due to) behaviors. R4's Progress Note, dated 9/24/2024 at 12:50 PM, documents Psychotropic Notes Late Entry: Note Text: Update obtained from patient and staff. Patient pleasant and cooperative with assessment. Staff report that patient recently entered a female patient's room and initiated contact with her but denied touching her genital reason but did give her a consensual hug. Patient counseled on the impropriety of the situation and counseled that he may need to be transferred to a different facility with a more separate male wing. Patient endorsed understanding of possible repercussion. Patient continues to deny SI's/HI's, appetite changes, anxiety, depression, sleep disturbances, or auditory/visual hallucinations. Patient diagnosed with paranoid schizophrenia, disorganized schizophrenia, and MDD. On 9/30/2024, at 10:40 AM and 1:15 PM, R4 was seen, and staff were providing 1:1 observation of R4. On 9/30/2024 at 11:08 AM R4 stated that he knows that he is not supposed to go in the female rooms. R4 stated that he did go in R3's room. R4 stated that the light was on. R4 stated that it was somewhere around 1100, 1130. R4 stated that there was no staff on the hall. R4 stated that there is usually staff on the hall, but it wasn't that night. R4 stated that he went into R3's room and woke her. R4 stated that he sat on the side of R3's bed. R4 stated that he hugged R3 and touched her on the inside of her leg, thigh area and knee and R3 told him to stop, and he did. R4 stated that it didn't matter what he wanted to happen she said stop and he did. R4 stated that it was his fault he shouldn't have gone in there, but he did. R4 stated that R3 was nice to him and that they did therapy at the same time, and he was attracted to R3. R3 stated that he did not touch R3's genital area, he did touch inside her leg, but it was his fault that he went into the room he should not have gone in there. On 9/30/2024 at 11:00 AM V4, Social Services Director, stated that R3 notified her of an incident. V4 stated that R3 reported the incident to her on the following Monday. V4 stated that R3 reported that the incident occurred on a Friday. V4 stated that R3 reported that it was at night and that she did not feel comfortable with discussing it with the staff in the psych social. V4 stated that R3 does come and talk with her from time to time and she has built a good rapport with R3. V4 stated that R3 is alert, oriented and able to describe events appropriately. V4 stated that R3 informed her that she was sleep in her room and was awaken by R3. V4 stated that R3 reported that R4 touched R3's leg and sat on the bed. V4 stated that R3 reported that R4 then hugged R3 and then touched her genitals. V4 stated that R3 reported that R3 said No and R4 then left the room. V4 stated that R3 stated that the touch was unwanted by R3. On 9/30/2024 at 2:43 PM V9, Psychosocial Aide, stated that she is familiar with R4. V9 stated that R4 is a sexual man and have had some issues with sexual behavior. V9 stated that she is not aware of him doing anything that is not consensual, but he does have sexual inappropriate behaviors. On 9/30/2024 at 2:57 PM V10, Psychosocial Director, stated that she was made aware of the incident on the following Monday. V10 stated that R3 did not report the event to her. V10 stated that R3 is alert and does not have a history of making up stories. V10 stated that R3 voiced that she wanted a room to move before this happened. V10 stated that she is not aware of R4 having this behavior before. On 9/30/2024 at approximately 2:15 PM V1, Administrator, stated that she could not substantiate the allegation because it's his word against hers. V1 stated that R3 reported that R4 entered room touched her leg, knee and grouped her genitals. V1 stated that R4 admitted that he went in the room, touch R4's knee and hugged R3 but denies touching R3's genitals. On 10/1/2024 at 1:20 PM V1 stated that the policy that was provided is the Abuse Prevention policy. On 10/2/2024 at 1:40 PM V5, License Social Worker, stated that R3 reported to V5 the incident on the following morning. V5 stated that R3 reported that she was sleep in her room and R4 touched her on her leg above her knee. R4 gave her a hug and then reached down to R3's pubic region. V5 stated that she was informed by R3 that she told R4 no and he left the room. V5 stated that she asked R3 why she didn't report the incident earlier and was notified by R3 that she was but when she goes to the psych social, they tell her to be quiet and go away. V5 stated that R3 voiced that she didn't think they would believe her. V5 stated that R3 reported that she did inform the V4. V5 stated that R3 does have a history of childhood trauma and abuse. V5 stated that R3 voiced that this triggered R3 and reminded her of details of the childhood abuse. V5 stated that R3 voiced she it made her feel scared. V5 stated that R3 is religious and believed that a hug that R4 gave her a while ago was R4 being friendly. V5 stated that R3 did indicate that the touch was unwanted. V5 stated that she did see R4 on that same day and R4 admitted to going in room, touching R3's leg and hugging R3 but denies touching R3's genital. V5 stated that she has not witness R4 being sexually inappropriate but have been notified by stated that R4 has had inappropriate sexual behaviors in the past. The facility's Abuse policy, dated 9/2017, documents POLICY: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property and mistreatment of residents. Abuse: Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means (210 ILCS 45/1-103). Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident (42 CFR 483.5). This also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain and/or maintain physical, mental, and psychosocial well-being. This assumes that all instances of abuse of residents, even those in a coma, cause physical harm or pain or mental anguish (42 CFR 483.12 Interpretive Guidelines). The term willful in the definition of abuse means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. (42 CFR 483.5). Sexual Abuse includes, but is not limited to, sexual harassment, sexual coercion, or sexual assault by a licensee, Employee, or agent (77 Ill. Adm. Code 300.330). Sexual abuse is non-consensual sexual contact of any type with a resident. (42 CFR 483.5 and 483.12 Interpretive Guidelines).
Aug 2024 3 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

ADL Care (Tag F0677)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide timely incontinent care to 3 of 5 residents (R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide timely incontinent care to 3 of 5 residents (R2, R3, R4) reviewed for ADL (Activities of Daily Living) care in the sample of 13. This failure resulted in R2 having psychosocial harm, making her feel sad and hopeless. Findings include: 1. On 8/2/24 at 9:45 AM, R2 up in her electric wheelchair with the left leg amputated above the knee. R2 stated the other day, unsure of exact date, she had 3 bowel movements in the same incontinence brief before the staff changed her, it took the therapist to get on them to get her cleaned up so she could go to therapy. R2 stated she was independent with care before she had her leg amputated and is now dependent on the staff for care. R2 stated she does as much as she can to help them when they care for her, so they aren't doing it all by themselves. R2 stated she had skin breakdown after she was left in her feces. R2 stated this saddens her and she would never be mad or question God, but she would be okay if she just didn't wake up. R2's Face Sheet, undated, documents R2 has the following diagnosis: Need for Assistance with Personal Care, Weakness and Left Above the Knee Amputation. R2's Minimum Data Set, MDS, dated [DATE], documents R2 has a BIMS (Brief Interview of Mental Status) score of 15, indicating R2 is cognitively intact. R2 is dependent with toileting and is incontinent of bowel & bladder. R2's Care Plan, dated 10/25/26, requires assistance with ADL needs. 2. On 8/2/24 at 11:15 AM, R3 was observed in his room in R3's bed. R3 stated he has been waiting since 7:30 AM to get cleaned up, he is wet. R3 stated nothing has changed the care is still horrible. R3's Face Sheet, undated, documents R3 has the following diagnosis: Metabolic Encephalopathy, Weakness and Overactive Bladder. R3's MDS, dated [DATE], documents R3 has a BIMS score of 15, indicating R3 is cognitively intact. R3 is dependent with toileting and occasionally incontinent of bowel and bladder. R3's Care Plan, dated 10/26/22, documents R3 requires assistance with ADL needs. 3. On 8/2/24 at 9:30 AM, R4 was observed in his room in R4's bed. R4 stated he would give this place a rating of an F for the living environment. R4 stated it can take 2 hours to get his call light answered and it's been like that for 7 months and he has told different people about it. R4 stated he isn't dry and put his call light on, but the staff are picking up trays and are busy. R4's Face Sheet, undated, documents R4 has the following diagnosis: Cerebral Infarction and Need for Assistance with Personal Care. R4's MDS, dated [DATE], documents R4 has a BIMS score of 15, indicating R4 is cognitively intact. R4 requires substantial/maximal assist with toileting/hygiene. R4's Care Plan, dated 1/6/24, documents R4 requires assistance with ADL needs. On 8/20/24 at 9:20 AM, V1 (Administrator) stated she would expect incontinent care to be provided when needed. The Incontinent Care Policy, dated 5/2015, documents incontinence care is provided to keep residents dry, comfortable and odor free as possible.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to adequately monitor meal intakes to identify concerns with nutrition...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to adequately monitor meal intakes to identify concerns with nutrition in 1 of 5 residents (R5), reviewed for nutrition/hydration status maintenance in the sample of 13. Findings include: R5's Face Sheet, undated, documents R5 has a diagnosis of Dementia, Dysphagia and Moderate Protein-Calorie Malnutrition. R5's Minimum Data Set, dated [DATE], documents R5 has severe cognitive impairment, requires set up with meals and has not had a weight loss. R5's Care Plan, dated 10/28/22, document R5 is at risk for complications with weight and nutrition with an intervention to monitor and document resident's food intake and notify the Physician, Dietician and Director of Nurses of any significant weight changes. R5's Physician Order Sheet, documents an order dated 8/15/24 to monitor resident's intakes and outputs. R5's Progress Note, dated 5/7/24 at 10:48 AM, documents R5 has had an unintended significant weight loss in 30 days (6.8%) with a recommendation by the Dietician to record meal intakes. R5's Progress Note, dated 7/22/24 at 9:53 AM, documents R5 refused his medications, continues to refuse breakfast, is lethargic, unable to stand, weak, slightly unresponsive to commands and is currently not at his baseline. Nurse sent resident to the local hospital. B/P 97/50; Temperature 98.7; Respirations of 18; heart rate of 100; Sp02 of 93% and blood sugar of 173. R5's After Visit Summary, dated 7/22/24 - 7/25/24, document R5 had the following hospital problems: Altered Mental Status, Decreased Appetite and Severe Protein-Calorie Malnutrition. R5's Weight Summary, documents the following: 10% loss in 1 year (8/4/23 - 166.8; 8/1/24 - 150.2), 12 lb. (pound) weight loss in less than 4 months (4/30/24 - 162.2, 8/1/24 - 150.2). R5's Comprehensive Metabolic Panel, dated 7/27/24, documents a low total protein level of 5.7 (normal 6.4 - 8.3), which is supportive of R5's diagnosis of Protein-Calorie Malnutrition. On 8/15/24 at 8:25 AM, V8 (Licensed Practical Nurse) stated she is concerned with residents becoming dehydrated/malnourished because they only get a small cup of fluids with their meals, so she gives at least 2 extra cups of water with their medications and the portion sizes at meals are often small or they don't get any protein with their meal. V8 stated R5 was recently sent to the hospital for constipation but it was due to him being dehydrated, he needs more water. On 8/15/24 at 12:00 PM, V1, Administrator, stated they do not have a meal/fluid consumption record on R5 for July or August 2024. V1 stated they identified that it was a problem last week and are in the process of setting things up in the electronic medical record so it can be documented. On 8/15/24 at 2:20 PM, V17 (Nurse Practitioner) stated she is aware that R5 has lost a couple of pounds and today she ordered them to monitor his intake and outputs to see if there are any trends or they can identify what foods he likes. V17 stated R5 does have a diagnosis of Protein-Calorie Malnutrition and has had for quite some time. V17 stated she doesn't have any concerns with R5 at this time, he looks good, but she does want the staff to record his intakes and start weighing him weekly because he is one that could have further problems. V17 stated R5 was hospitalized but she isn't sure that him not eating had anything to do with it, she did order some labs recently but has been having trouble getting lab to send them, so she is checking on this today, but his prior labs have not been concerning. The Meal Monitoring Policy, dated 9/2017, documents each resident will have the percentage of meal consumed recorded after each meal and bedtime snack. If a resident consumes less than 50% of any two meals in a 24-hour period, the dietary department will be notified to assess contributing factors. If the resident continues to consume less than 50% of any meal during that same week, the physician will be notified for an evaluation. If a weight loss occurs, then the weight loss protocol will be followed. The Weight Change Policy, dated 7/1/20, documents it is the policy of this facility to monitor the nutritional status of all residents, including all significant or trending patterns of weight change. Notify the Dietician, Physician, and resident representative. The Dietician will review and provide recommendations.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to administer medications as ordered in 3 of 7 residents (R3, R4, R10)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to administer medications as ordered in 3 of 7 residents (R3, R4, R10) reviewed for pharmacy services in the sample of 13. Findings include: 1. On 8/2/24 at 11:15 AM, R3 stated his medications are still a problem, not getting them on time and sometimes not at all, unless he asks about them. R3's Face Sheet, undated, documents R3 has a diagnosis of MDD (Major Depressive Disorder) R3's MDS (Minimum Data Set), dated 7/10/23, documents R3 has a BIMS (Brief Interview for Mental Status) score of 15, indicating he is cognitively intact. R3's Care Plan, dated 1/31/23, documents R3 is at risk of alteration of mood due to a diagnosis of MDD. R3's Progress note, dated 7/22/24 at 9:03 AM, documents Duloxetine HCL 60 mg (milligrams) for MDD was not administered due to the medication not available. Medication has been reordered. R3's Progress Note, dated 7/23/24 at 9:11 AM, documents Duloxetine HCL 60 mg was not administered due to medication not available. Medication has been reordered; pharmacy stated mediation will be delivered tonight. R3's Progress Note, dated 7/25/24 at 9:42 AM, documents Duloxetine HCL 60 mg was not administered due to medication not available. Medication has been reordered. R3's Progress Note, dated 7/25/24 at 2:49 PM, documents Cymbalta (Duloxetine) 60 mg has been reordered at this time. Nurse expressed to pharmacist that medication was supposed to have been delivered by now, pharmacy stated medication will be in as soon as possible. R3's MAR (Medication Administration Record), dated 7/2024, documents an order dated 7/9/24 for Duloxetine 60 mg daily for MDD. 2. R4's Face Sheet, undated, documents R4 has a diagnosis of Hypokalemia, Atrial Fibrillation (A. Fib) and Hypertension (HTN). R4's MDS, dated [DATE], documents R4 is independent with cognitive skills for daily decision making. R4's Care Plan, dated 2/2/24, documents R4 is at risk for alteration in cardiac function with an intervention to give medications as ordered. R4's Progress Note, dated 6/8/24 at 8:08 AM, document R4 was readmitted to the facility with a high dose of potassium. R4's Progress Note, dated 6/9/24 at 12:17 PM, documents Potassium Chloride ER (Extended Release) 20 meq (milliequivalents) 2 tablets TID (three times daily) was not administered due to medication not being available. R4's Progress Note, dated 6/20/24 at 12:24 PM, documents Eliquis 5 mg was not administered due to medication not being available. Medication reordered. R4's Progress Note, dated 6/22/24 at 10:23 PM, documents Potassium Chloride ER was not administered. Medication on order. R4's Progress Note, dated 6/22/24 at 10:24 PM, documents Eliquis 5 mg was not administered. Medication on order. R4's Progress Note, dated 6/24/24 at 11:05 PM, documents Eliquis 5 mg was not administered. Medication on order. R4's Progress Note, dated 6/25/24 at 8:06 AM, documents Eliquis 5 mg was not administered due to not being available. Medication has been reordered. R4's Progress Note, dated 6/25/24 at 6:39 PM, documents Eliquis 5 mg was not administered. Medication on order. R4's Progress Note, dated 6/28/24 at 10:12 PM, documents Eliquis 5 mg was not administered. Medication on order and pharmacy notified. R4's Progress Note, dated 6/28/24 at 10:03 PM, documents Potassium Chloride ER was not administered. Medication on order and pharmacy notified. R4's Progress Note, dated 7/2/24 at 1:11 PM, documents Potassium Chloride ER was not administered due to medication being unavailable. R4's Progress Note, dated 7/5/24 at 1:07 PM, documents Potassium Chloride ER was not administered due to the medication not available. Medication has been reordered. R4's Progress Note, dated 7/5/24 at 10:16 PM, documents Potassium Chloride ER was not given. Medication on order per pharmacy. R4's Progress Note, dated 7/10/24 at 8:50 AM, documents Potassium Chloride ER was not administered. Medication is on order. R4's Progress Note, dated 7/11/24 at 12:52 PM, documents Potassium Chloride ER was not given. Medication is on order. R4's Progress Note, dated 7/12/24 at 9:13 PM, documents Potassium Chloride ER was not given due to being unavailable. R4's Progress Note, dated 7/13/24 at 12:15 PM, documents Potassium Chloride ER was not given due to medication not available. Medication will be delivered tonight. R4's Progress Note, dated 7/13/24 at 1:14 PM, documents Cymbalta, Eliquis, Potassium and Flexeril have been reordered. Pharmacy stated the medications will be delivered tonight. R4's Progress Note, dated 7/13/24 at 9:41, documents Potassium Chloride ER was not administered. Medication is on order. R4's MAR, dated 6/1/24 - 6/30/24, documents the following orders: Eliquis 5 mg by mouth BID (two times daily) for HTN and A. Fib, the Eliquis was documented as not administered 6 times in June 2024; Potassium Chloride ER 20 meq 2 tablets TID, the Potassium Chloride ER was documented as not administered 1 time in June 2024. R4's MAR, dated 7/1/24 - 7/31/24, documents an order for Potassium Chloride ER 20 meq 2 tablets TID, the Potassium Chloride ER was not administered 7 times in July 2024. 3. On 8/2/24 at 11:20 AM, R10 stated he isn't getting his medications and when he is getting them, they are late. R10 stated the nurses tell him he is on the independent hall, and he has to come get his medications. R10 stated if he doesn't get his medications, it's usually a pharmacy or nurse problem R10 stated he has talked to the Administrator and DON (Director of Nurses) with no resolution. R10's Face Sheet, undated, documents R10 has a diagnosis of Disorder of the Circulatory System, HTN and Arthritis. R10's MDS, dated [DATE], documents independent with cognitive skills for daily decision making. R10's Care Plan, dated 10/12/21, documents R10 is at risk for bleeding/bruising related to anticoagulation medication with an intervention to administer medications as ordered. R10 is at risk for pain and requires pain management with an intervention to administer pain medications as ordered. R10's Progress Note, dated 6/24/24 at 4:24 PM, documents Xeralto was not given due to medication not being available. R10's Progress Note, dated 7/5/24 at 9:27 PM, documents Tramadol was not given due to medication not being available. Medication pending pharmacy delivery. R10's MAR, dated 6/1/24 - 6/30/24, documents an order for Xeralto 2.5 mg BID, Xeralto was documented as not administered on 6/24/24. R10's MAR, dated 7/1/24 - 7/31/24, documents an order for Tramadol 50 mg four times daily for pain, Tramadol was documented as not administered on 7/5/24. R10's Grievance, dated 6/24/24, documents R10 did not receive his morning medication or evening Xarelto. Investigation: Per nurse medication was not on cart. The Resident Council Minutes, dated 6/26/24, document residents are having to walk to get their medications. They are missing medication times or not giving them at all. On 8/15/24 at 2:20 PM, V2 (Director of Nursing) stated if a medication is not available, the nurse is to notify the physician, pharmacy and him. V2 stated the pharmacy can call the local back up pharmacy to get the medication. V2 denied concerns regarding medication availability, and he has been working on this for the past 2 weeks to get on top of it. The Medication Administration Policy, dated 6/2015, documents all medications are administered safely and appropriately to aid residents to overcome illness, relieve and prevent symptoms and help in diagnosis. If a medication is not given as ordered, document the reason on the MAR and notify the Health Care Provider if required. If a medication is ordered, but not present, check to see if it was misplaced and then call pharmacy to obtain the medication. If available, obtain from the contingency or convenience box.
Jul 2024 4 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to ensure pain was assessed, recognizing the onset, presence, and durat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to ensure pain was assessed, recognizing the onset, presence, and duration of pain, and assessing the characteristics of the pain for 1 of 3 residents (R7) reviewed for pain in the sample of 36. R7 has a cancer diagnosis and verbalized being in intense pain due to lack of pain medication being available for administration. Findings include: R7's Physician Order Sheet (POS) for July 2024 documents a diagnosis of liver cell carcinoma (cancer), liver cirrhosis, human immunodeficiency virus (HIV) and migraines. R7's POS dated July 2024 document also documents an order for Oxycodone HCL oral tablet 5 milligrams (mg), Give 1 tablet by mouth every 4 hours as needed for pain) with the (start date of 4/6/2024) and d/c (discontinued date) of 7/5/2024. R7's POS dated July 2024 also documents an order for Oxycodone HCL oral tablet 5 milligrams (mg), Give 1 tablet by mouth every 4 hours as needed for pain) with the (start date of 7/5/2024). R7's Minimum Data Set (MDS) dated [DATE] documents R7 is cognitively intact for decision making of activities of daily living. R7's care plan dated 7/8/24 documents, (R7) has a problem with pain and the goal that (R7) will not experience a decline in overall function. R7's interventions for pain documents, to include to administer pain medicine and treatments as ordered, assess effectiveness of pain medication, assess pain characteristics, encourage (R7) to report any pain, monitor for nonverbal indicators of pain, and report any acute changes to the physician. On 7/16/2024 at 11:18 AM, R7 stated, I have cancer and sometimes the pain is bad, especially in the Early hours. The other night around 2:30 AM, on 7/13/24 (Saturday) I called for pain medication and was told there was only 1 pill left and the nurse would be back with the medication. The nurse did not return until around 9:30 AM to give me the medication. On Sunday the next day (7/14/24) there was still no pain medication at the facility. The facility ran out of my oxycodone which I am supposed to get when I need it. They gave me an Ibuprofen in the early hours of the day, but it just does not work the same. I was in so much pain at this point. When I get like that I can't relax and sleep. My body gets all tense, and everything hurts. At 10:15 AM I still did not receive my medication I was told they were waiting on a script. This has happened to me on several occasions, and when it happens on the weekends, forget it; I know they are not getting to do anything about my pain. They do not always give me the same nurse and one nurse will tell me my medication (oxycodone) is running low and she will tell me she placed the order. They use a lot of agency nurses. Then when I run out of medication, they tell me they tried to place the order, but they are waiting on the doctor. I ran out of pain medication and my last dose was on Friday night and I had to go all weekend without my oxycodone. I should not have to be in pain all weekend. I have cancer and the pain is so bad. When I finally get the pain medication it takes a few more days to get me back to where I need to be because the pain was so intense going without the medication. I tried to tell them, but they just ignore me and do not get my medication. My pain falls on their deaf ears. They told me they could take me to the emergency room which hopefully they could give the pain medications, but they were not sure because it was a Sunday and it was around 1 PM, and I might have to wait until Monday for a doctor. Which makes no sense, so I decided to stay here because what was the point? I am needing more pain meds and I was telling them all weekend I was in extreme pain. On 7/18/2024 at 9:45 AM, V31 (Family of R7) stated, (R7) is my brother and I live in Florida. (R7) has liver cancer and there is a tumor growing and the doctors tell us he does not have much time left. The tumor is growing and when he calls me, he talks with me and when he tells me he is so much pain, and he has been struggling with pain, he is not eating, he is not sleeping. (R7) then tells me they do not have his pain medication. It breaks my heart when he calls me and tells me he is pain is so bad and the facility has run out of his pain medication. This usually happens on the weekends, and this has happened several times. I am not sure why or what is happening that he is not getting his pain medication. It is hard to get ahold of staff on the weekends and at 2 AM in the morning. The weekends are really bad. He has a prescription for pain medicine, cancer medicine, and HIV medicine. His pain med (oxycodone) they keep running out of his script, and he goes the weekends without it. We have talked with (V1 Administrator) and (V2 Director of Nursing). They stated they have given instructions to staff, but it is still happening, and it is not getting better. There is some sort of disconnect and his scripts are not getting renewed. Is my understanding staff are putting in the script, but they are not signing off on it, so it is not getting filled. Not sure exactly on whose end that this is happening. My biggest concern is his Pain level, that is a big issue. I want him to comfortable, treated like a human being, and he should not be in pain. The facility should be making sure he is getting pain medication and kept comfortable. R7's Medication Administration Records (MAR) for July 2024 documents his last/first dose of oxycodone was documented as 7/10/2024 at 4:03 AM, and on 7/12/2024 at 8:40 AM. No oxycodone was documented as being administrated for the weekend. No oxycodone was documented as being given on 7/13/2024 and 7/14/2024. R7's progress notes dated 7/13/24 at 1:17 PM, documents, nurse has called pharmacy at this time to check the status of pain medication, new script is needed at this time, resident has been made aware, no new concerns noted. R7's progress notes dated 7/13/24 10:39 PM document that R7 complained about just not feeling well. V26 (Licensed Practical Nurse/LPN) tested resident for COVID which was negative. This nurse informed resident and he admitted that I probably just need my pain pill, it's been a while. Awaiting physician response. On 7/16/2024 at 3:32 PM, V2 (Director of Nursing) stated, We have a new physician group and (R7) ran out of medicine over the weekend. (R7) has cancer and I know he was in a lot of pain. The doctor on call said he was not comfortable writing a script for narcotics even for a few days. We asked if he could just write a script for 2 days to get him through the weekend, but he refused. We lost our regular Nurse Practitioners, so it has been tough for us getting someone in here to write scrips. I told the Medical Director and he said he sent someone to cover but the doctors and NP are not comfortable covering us over the weekends. On 7/18/2024 at 10:24 AM, V1 (Administrator) stated, Our previous pharmacy closed its door and we had to switch pharmacy companies. It came as a shock for us. They said they were having trouble finding staff and closed their doors. We switched companies and this new company is based upstate. We are having issues with physicians not wanting to call in scripts and issues with the Nurse Practitioners (NP) not coming in the building and filling scripts. Our previous NP has been out on leave, but we are hoping she will be returning soon. There have been issues with (R7) and his pain medication running out as well as other residents and their medications. R7's Medication Administration Record (MAR) for July 2024 documents for Pain Monitor and Record Q (every) Shift on 7/12/24, R7's reported a pain level of 5 (scale of 1-10) was reported on the day shift. On 7/13/24, a 4-pain level was reported by R7 on the evening shift. No pain was documented again until night shift when R7 was reported on 7/15/2024. R7's July MAR does not document he received any oxycodone from 7/12/24 (last dose at 8:40 am) until 7/17/24 at 5:25 PM. No oxycodone was documented as being administered to R7 on any weekend 7/6/2024 -7/7/2024 and 7/13/2024 -7/14/2024. On 7/19/2024 at 2:32 PM, V27 (Pharmacist Clinical Coordinator) stated (R7) had oxycodone dispensed on 7/16/2024 and there was no refill request from the facility before 7/16/2024. The pharmacy dispensed the medication the same day they received the order. The Facility Pain Policy dated 12/2024 documents, To facilitate and provide guidance on pain observations and management. To facilitate resident independence, promote resident comfort and preserve resident dignity. This will be accomplished through an effective pain management program, providing our residents the means to receive necessary comfort, exercise greater independence, and enhance dignity and life involvement. The Pain Management Program is based on a facility -wide commitment to resident comfort. Pain is defined as whatever the experiencing person says it is and exists whenever he or she says it does. 'Pain Management' is defined as the process of alleviating the resident's pain to a level that is acceptable to the resident and is based on his or her clinical condition and established treatment goals.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide supervision to prevent elopement for 1 of 3 re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide supervision to prevent elopement for 1 of 3 residents (R2) reviewed for elopement in the sample of 36. Findings include: R2's July 2024 Physician Order Sheets (POS) documents a diagnosis of Alzheimer disease with early onset, type 2 diabetes mellitus without complications, need for assistance with personal care, schizoaffective disorder, bipolar type, and unspecified dementia. R2's Minimum Data Set (MDS) dated [DATE] documents R2 is severely impaired for cognition, he has no impairments, does not use a wheelchair, and does not have any elopement alarms. R2's Elopement Evaluation dated 7/10/2024 documents, (R2) recently climbed out of the dining room window. He is high risk for elopement. R2's Care Plan documents, Diagnosis: (R2) has a diagnosis of Dementia and/or Alzheimer's and may display moods/behaviors related to diagnosis such as: Agitation/Aggression, Isolative Behaviors/May prefer to stay in room and not socialize. Refusal of care (medications, ADL (activities of daily living), eating) wandering, pacing. (R2's) memory is impaired and resident has difficulty with decision making, insight, logic, planning and organizations of thought. Elopement: (R2) is at risk for elopement due to diagnosis of dementia. R2's Social Service Update dated 6/26/2024, documents, Resident A/O x1-2. (Alert and orientated x 1-2), Patient has a history of treatment for mental illness and alcohol dependence. Resident currently is in remission due to LTC (Long term care) placement in a SNF (skilled nursing facility). Pt often wanders the hallway or waits by the door to go out to smoke. Resident scored a 6 on his BIMS (Brief Interview for Mental Status) when he communicates with one- or two-word sentences. Resident enjoys smoke break with peers and enjoys sitting in day area watching television with peers. On 7/16/2024 at 9:20 AM, R11 stated (R2) went out the window in the dining room a few days ago. On 7/16/2024 at 9:24 AM, V1 (Administrator) stated I have had one resident elope in the last three months, his name was (R2) and he is still here now in the facility. (R2) eloped the other morning, we think he went out the dining room window. A staff member realized he was missing but we were able to locate him. On 7/19/2024 at 2:02 PM, V2 (Director of Nursing/DON) stated, (R2) told us after we found him that he had crawled out the window in the dining room. I believe this happened around 5 AM in the morning. R2's Initial Incident Report undated documents, Resident exited building after being seen in dining room by CNA (Certified Nursing Assistant) prior to exiting. Resident was outside by sidewalk stated going for walk. Resident accessed by license staff; no injuries noted. Follow up report to follow. R2's Final Report documents, Around 6:00 AM on 7/10/24, the CNA asked the nurse if she had seen (R2). V28 (Licensed Practical Nurse/LPN) reported seeing him in the dayroom and dining room around 5:30 AM. Head count was completed for the entire facility. The facility, surrounding property and nearby areas were searched. (V24 CNA) was coming to work and spotted (R2) walking. She asked him what he was doing? He said he was going for a walk. She confirmed that he was appropriately dressed for the weather and did not appear to be upset or in any distress. (V24) brought him back to the facility at approximately 7:00 AM. (Local Police Department) were called, but (R2) was back in the facility when they arrived. (V28) assessed (R2) His vitals and assessment were within normal limits. His skin was intact, and he denied any pain or discomfort. He also voiced to her that he was just going for a walk. The physician and resident representative were notified of his return. (R2) is a [AGE] year-old male alert and orientated x three. He has a diagnosis of early onset Alzheimer's disease with a BIMS score of 9. He was placed on enhanced monitoring on his return. His care plan was updated, medication reviewed. (R2) stated he feels safe and wants to remain in the facility. (R2) was interviewed by the administrator. When asked how he exited the building, he said that he opened the dining room window and went out. The Regional Maintenance Director was called to explore options for securing the windows. He said that the windows were equipped with kick outs that prevent the windows from opening. The kick outs were activated to prevent them opening far enough to prevent exit. The administrator performed daily audit to verify that the windows were secure. On 7/16/24, it was determined that the kick outs did not provide enough security to prevent exiting. The windows were permanently secured. We are continuing to monitor behaviors. Security Guards were hired to assure resident safety and to prevent elopement. On 7/19/2024 at 2:02 PM, V2 (Director of Nursing) stated, (R2) told us after we found him that he had crawled out the window in the dining room. I believe this happened around 5 AM in the morning. On 7/16/2024 at 10:06 AM, V39 (Activity Director) stated, (R2) likes to wander, he is very confused. Residents when they are in the dining room are always opening the windows. He must have seen someone open the window and he eloped through the dining room window. I do not believe it was witnessed. (R2) could get out of the window if he wanted. He does not use a wheelchair or walker. On 7/16/2024 at 10:09 AM, in the dining room there were four windows in the dining room. The window closest to the exit was able to be opened, and there was a screen that was not secure and able to come off at the touch. R12 assisted and opened the window with ease. The window opening was measured with a tape measuring tool and was four feet tall (Length) x 27 inches in width. On 7/16/2024 at 10:17 AM, V38 stated No one witnessed (R2) going out the window but when staff asked him what happened he told them he climbed out the window. I think if he wanted to do that he could. He can walk by himself without needing any assistance. On 7/16/2024 at 10:30 AM, V4 (Corporate Employee) stated (R2) was not witnessed going out of the window in the dining room but when staff found him and asked him how he got out he said he climbed out of the window in the dining room. Maintenance fixed all the windows so no one else can crawl out the window. The Facility had an elopement book at the nurse's station and the following people were identified by the facility as an elopement risk for a total of 16 residents. The following resident were identified by V2 (Director of Nursing) of walking independently and were an elopement risk. R2, R10, R11, R17, R22-R33. The Facility Elopement Policy with a revision date of April 2024 documents, Elopement is defined as situation where a resident who cannot recognize normal hazards outside the facility leaves the facility without the staff knowledge.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to administer medications as ordered by the physician. The facility al...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to administer medications as ordered by the physician. The facility also failed to have a working system in place to ensure required prescriptions for renewal of medication are timely signed by a medical provider to ensure medications are requested from the pharmacy in a timely manner and are consistently available for administration for 4 of 4 residents (R6, R7, R8 and R9) reviewed for medications in the sample of 36. Findings include: 1.) R7's Physician Order Sheet (POS) for July 2024 documents a diagnosis of liver cell carcinoma (cancer), liver cirrhosis, human immunodeficiency virus (HIV) and migraines. R7's Minimum Data Set (MDS) dated [DATE] documents R7 was cognitively intact for decision making of activities of daily living. R7's care plan dated 7/8/24 documents, (R7) has a problem with pain and the goal that (R7) will not experience a decline in overall function. R7's interventions for pain documents, to include to administer pain medicine and treatments as ordered, assess effectiveness of pain medication, assess pain characteristics, encourage (R7) to report any pain, monitor for nonverbal indicators of pain, and report any acute changes to the physician. On 7/16/2024 at 11:18 AM, R7 stated, I have cancer and sometimes the pain is bad especially in the Early hours. The other night around 2:30 AM, on 7/13/24 (Saturday) I called for pain medication and was told there was only 1 pill left and the nurse would be back with the medication. The nurse did not return until around 9:30 AM to give me the medication. On Sunday the next day (7/14/24) there was still no pain medication at the facility. The facility ran out of my oxycodone which I am supposed to get when I need it. They gave me an Ibuprofen in the early hours of the day, but it just does not work the same. I was in so much pain at this point. When I get like that I can't relax and sleep. My body gets all tense, and everything hurts. At 10:15 AM I still did not receive my medication I was told they were waiting on a script This has happened to me on several occasions, and when it happens on the weekends, forget it; I know they are not getting to do anything about my pain. They do not always give me the same nurse and one nurse will tell me my medication (oxycodone) is running low and she will tell me she placed the order. They use a lot of agency nurses. Then when I run out of medication, they tell me they tried to place the order, but they are waiting on the doctor. I ran out of pain medication and my last dose was on Friday night and I had to go all weekend without my oxycodone. I should not have to be in pain all weekend. I have cancer and the pain is so bad. When I finally get the pain medication it takes a few more days to get me back to where I need to be because the pain was so intense going without the medication. I tried to tell them, but they just ignore me and do not get my medication. My pain falls on their deaf ears. They told me they could take me to the emergency room which hopefully they could give the pain medications, but they were not sure because it was a Sunday and it was around 1 PM, and I might have to wait until Monday for a doctor. Which makes no sense, so I decided to stay here because what was the point? I am needing more pain meds and I was telling them all weekend I was in extreme pain. R7's progress notes dated 7/13/24 at 1:17 PM, documents, nurse has called pharmacy at this time to check the status of pain medication, new script is needed at this time, resident has been made aware, no new concerns noted. R7's progress notes dated 7/13/24 10:39 PM document that R7 complained about just not feeling well. V26 (Licensed Practical Nurse/LPN) tested resident for COVID which was negative. This nurse informed resident and he admitted that I probably just need my pain pill, it's been a while. Awaiting physician response. 2.) R8's POS documents R8 was admitted to the facility on [DATE] with a diagnoses of spinal cord disease, dysphagia, walking difficulty, fusion of spine, polyneuropathy, and bilateral knee osteoarthritis. R8's MDS dated [DATE] documents R8 was cognitively intact for decision making of activities of daily living. R8's Care plan dated 7/8/24 documents (R8) has pain related to spinal fusion. (R8) takes medication as ordered. The goal for this problem of pain is that she will maintain adequate levels of pain as evidenced by no signs or symptoms of unrelieved pain or distress, verbalizing satisfaction, or expressing with relief and comfort. Her interventions include to administer pain meds and treatments as ordered, assess effectiveness of pain medication, assess pain characteristics, duration, location, and quality, encourage resident to report any pain, monitor nonverbal indicators of pain, monitor side effects, provide support and reassurance, and report any acute change to physician. R8's POS dated 6/10/24 document an order for oxycodone 5 mg, one tablet every 4 hours as needed for moderate to severe pain. R8's MAR for July 2024 documents R8 received a dose, an oxycodone 5 mg tablet on 7/1/24 at 8:11 AM, and did not receive another oxycodone 5 mg tablet until 7/17/24 at 8:09 PM. No documentation on daily pain levels was found in the EMR (electronic medical record) documenting R8's pain level. On 7/16/2024 at 11:55 AM, R8 stated her pain level was currently a 7 (scale of 1-10) She does not feel her pain is being controlled. R8 states that she has been waiting for a doctor to sign her prescription so that her oxycodone can be delivered. She states that her last oxycodone was two weeks ago. She states that, the nurse practitioner hadn't come around and that she has been asking staff that they call and get her the oxycodone. She states that she has been receiving (acetaminophen) but this is not enough, and it does not control her pain. 3.) R9's July 2024 POS documents diagnosis of extradural and subdural abscess, pseudoarthrosis after fusion, wedge compression of first and fourth lumbar vertebra, cord compression, and low back pain. R9's MDS dated [DATE] documents R9 was cognitively intact for decision making of activities of daily living. R9's Care plan dated 5/28/24 for pain documents R9 a problem with pain and has a care plan goal that he will not experience a decline in overall function relate to pain. Interventions include administer pain medications and treatments as ordered, assess effectiveness of pain medication, encourage to report any pain, and report any changes to Physician. R9's POS with a start date of 6/10/24 documents oxycodone 5 mg, 1 tablet QID (four times a day) at 6:00 am, 10:00 am, 1:00 PM and 6:00 PM. R9's MAR documents from 7/10/24 - 7/17/24 for an opportunity of 31 doses, he only received 25 doses of medication. (For dose on 7/13/24 at 1:00 PM, he was out of the facility with his brother.) R9's progress notes on 7/13/24 at 6:46 AM, document = medication not given pending pharmacy deliver and that the physician was aware. R9's Progress note dated 7/13/24 at 10:26 AM, document R9's oxycodone was not in stock but would be delivered that night. R9's Progress notes documented 7/13/24 at 1:43 PM. document R9 was out of the facility with his brother. R9's Progress notes on 7/13/24 at 7:27 PM document that a new scrip was still needed. On 7/13/24 at 8:31 PM, a video conference was performed with video conferencing doctor. Communicated with physician regarding R9 resident needing new script for oxycodone. Medical Doctor did a video call with V26 (LPN) on her personal cell in which was stated, R9 was experiencing pain in my back and in my legs and its a 10/10. MD (Medical Doctor) wrote new script. On 7/16/2024 at 2:32 PM, V27 (Pharmacist Clinical Coordinator) stated (R9's) olanzapine was requested on 7/13/24 by the facility. There was a quantity of 8 left on a script and that was sent on 7/13/24. A new script for oxycodone was not received until today (7/16/24). 4.) R6's POS for July 2024 documents a diagnosis of brief psychotic disorder, type 2 diabetes, profound intellectual disabilities, catatonic schizophrenia, schizoaffective disorder, other psychoactive substance abuse. R6's POS documents an order with at start date of 6/25/2024 clozapine 25 mg every morning at 9:00 am and 50 mg every evening at 9:00 PM. R6's MDS dated [DATE] documents R6 was cognitively intact for decision making of activities of daily living. Care plan dated 6/25/24 problems/interventions including diabetes, use of psychotropic medication, cationic schizophrenia. Physician admission progress note dated 7/2/24 document that R6 was admitted to the facility after a discharge from hospital with an admission with diagnosis of brief psychotic disorder. R6's July POS orders dated 6/25/25 document orders for clozapine 25 mg every morning at 9:00 am and 50 mg every evening at 9:00 PM. R6's MAR documents from 7/10/24- 7/17/24 R6 received 4 doses of clozapine 25 mg out of a possibility of 8 opportunities for his 9:00 am dose. He received 6 doses of clozapine 50 mg out of a possibility of 8 opportunities for his 9:00 PM dose. 9:00 am doses were missed on 7/10, 7/11/7/15 and 7/16. Evening 9:00 PM doses were missed on 7/15/2024 and 7/16/2024. R6's progress notes dated 7/11/24 at 1:53 PM, documented staff was waiting on ordered lab work to be drawn prior to R6 receiving medication. Staff was informed that phlebotomist was on the way. R6's Progress note dated 7/11/24 at 8:54 PM documented that the pharmacy stated that the clozapine should arrive in the morning during the morning med run. On 7/16/2024 at 8:08 AM, V29 (LPN) stated, Things have been ongoing with the pharmacy and getting all of the residents' medications. The pharmacy is up state, and I am constantly missing medications and just the other night I had to use the emergency medical cart to give a resident his medication. I believe it was Xarelto. I don't remember the name of the resident, but it is an ongoing problem. On 7/16/2024 at 8:12 AM, V13 (LPN) stated We are having issues with the new pharmacy company. They just sent me a roll of medication to replace the missing medications and it was still not right. We have issues with scripts and staff coming in to write scripts especially narcotics. I know (R6) was having issues with clozapine. (R6) gets his blood drawn weekly and we have to check his levels for the clozapine, and we would draw his blood but then we would not have the medication and then we would have to draw his blood again. This has happened multiple times. On 7/16/2024 at 3:32 PM, V2 (Director of Nurses) stated, We have a new physician group and (R7) ran out of medicine over the weekend. (R7) has cancer and I know he was in a lot of pain. The doctor on call said he was not comfortable writing a script for narcotics even for a few days. We asked if he could just write a script for 2 days to get him through the weekend, but he refused. We lost our regular Nurse Practitioners, so it has been tough for us getting someone in here to write scrips. I told the Medical Director and he said he sent someone to cover but the doctors and NP are not comfortable covering us over the weekends. We have been having issues with medications for our residents. On 7/16/2024 at 10:24 AM, V1 (Administrator) stated, Our previous pharmacy closed its door and we had to switch pharmacy companies. It came as a shock for us. They said they were having trouble finding staff and closed their doors. We switched companies and this new company is based upstate. We are having issues with physicians not wanting to call in scripts and issues with the Nurse Practitioners (NP) not coming in the building and filling scripts. Our previous NP has been out on leave, but we are hoping she will be returning soon. There have been issues with (R7) and his pain medication running out as well as other residents. I would expect all of our residents to receive their medications as ordered by the physician and on time. The Facility Pain Policy dated 12/2024 documents, To facilitate and provide guidance on pain observations and management. To facilitate resident independence, promote resident comfort and preserve resident dignity. This will be accomplished through an effective pain management program, providing our residents the means to receive necessary comfort, exercise greater independence, and enhance dignity and life involvement. The Pain Management Program is based on a facility -wide commitment to resident comfort. Pain is defined as whatever the experiencing person says it is and exists whenever he or she says it does. 'Pain Management' is defined as the process of alleviating the resident's pain to a level that is acceptable to the resident and is based on his or her clinical condition and established treatment goals.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review the Facility failed to follow CDC Infection Control Guidelines during an COVID outbreak and staff failed to wear the proper PPE (Personal Protective ...

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Based on observation, interview, and record review the Facility failed to follow CDC Infection Control Guidelines during an COVID outbreak and staff failed to wear the proper PPE (Personal Protective Equipment) during patient care for 4 of 18 residents (R33, R34, R35 and R36) reviewed for COVID in the sample of 36. Findings include: On 7/16/2024 at 2:55 PM, V1 (Administrator) stated, We do have COVID in the building and I am not sure of the exact number now, but it was 12 residents, but you will need to check with our ICP (Infection Control Preventionist) just to make sure. On 7/16/2024 at 9:35 AM, R33, R34 and R35's room has PPE (Protective Personal Equipment) outside in the hallway in a plastic bin that was sitting on the floor. V5 (Registered Nurse/RN) was providing care to the R33 and was only wearing a surgical mask which was pulled down under her chin and her mouth and nose was exposed while she was providing care. V5 was touching the tubing of R33's tube feeding and was touching the resident. V5 was not wearing any googles and/or face shield. On 7/16/2024 at 9:38 V5 (RN) then proceeded to assist R35 who was in her wheelchair and V5 was talking with her and was less than 1 foot from her and was not wearing her mask or eye protection and her mask was not covering her mouth or nose. On 7/17/2024 at 9:39 PM, R34 asked V5 if she could get her a drink of water. V5 was standing next to her and was not wearing her mask and or eye protection. On 7/17/2024 at 9:40 AM, R34 and R35 both stated they were positive for COVID and everyone on that hall was COVID positive. On 7/16/2024 at 9:42 AM V5 stated, I just had COVID-19 so I do not have to wear a N95 mask. I did remove my mask because the resident needs to understand what I am saying to her. I do not need eye ware because I just had COVID, so I am not contagious. On 7/16/2024 at 2:59 PM, V2 (Director of Nursing) stated, We had a resident (R21) that tested positive for COVID on July 5, 2024. We immediately moved her roommate out. Since then, we have been testing residents and staff every two days and we are still in COVID outbreak status. I believe we currently have 18 residents with COVID. We have been isolating residents as best we can. I would expect all staff working on a COVID positive hall to be following CDC guidelines, wearing a N95 mask and protective eye wear whenever they are on that hall and or room where a resident is COVID positive. On 7/16/2024 at 10:02 AM, V5 (RN) was at the nurse's station and had her surgical mask was pulled down with her mouth and nose exposed and she was going through medications. On 7/16/2024 at 10:04 AM, V5 stated she was getting medications ready for Rooms XX-ZZ which was all COVID residents. V5 was touching medications and putting them in containers. There were 5 plastic cups sitting on top of the cart with pills inside of them. On 7/19/2024 at 8:13 AM, V30 (Certified Nursing Assistant/CNA) was sitting in a chair on the COVID hall watching a show on her phone. She was wearing two surgical masks and was not wearing an N95 or any eye protection. On 7/19/2024 at 8:15 AM, V30 (CNA) stated, I am working the COVID hall. I give care to everyone on this hall and helped R33, R34, R35 and R36 this morning. They all have COVID. I am wearing two masks because whenever I wear a N95 mask it makes me nauseous. I do not know anything about a fit test. They never tested us. I just know when I wear the N95 mask I get nauseous when I work wearing it. On 7/17/2024 at 1:12 PM, V3 (Infection Control Preventionist/ICP) stated, I am the ICP. I work full time. We first saw (R21) test positive. (R21) started having symptoms, sore throat, muscle aches, so we tested her and, she was positive. That was on 7/5/2024. Staff are expected to follow CDC guidelines and I expect all staff when on the COVID hall or providing care to a COVID positive resident to be wearing a gown, N95 mask and the proper eyewear. On 7/18/2024 at 4:02 PM, The Facility provided a list of positive COVID residents and R33, R34, R35 and R36 all resided on a hall where all the residents were positive for COVID. The Personal Protective Equipment Policy dated 1/2024 documents, To Prevent the spread of infections from residents known to be infected or colonized with pathogens that can be transmitted by contact, droplets, or airborne transmitted by contact, droplets or airborne transmission. [NAME] PPE when entering the room as indicted and before contact with the resident in the following order: a. Gown, b. mask, c. googles, d. gloves.
Jun 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the correct medication was administered to the right resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the correct medication was administered to the right resident for 1 of 12 residents (R2) reviewed for medications in a sample of 13. R2 was given R3's blood pressure medication and anti-psychotic medication. R2 was sent to the emergency room for evaluation. Findings include: R2's Face Sheet, print date of 06/17/24, documents R2 has diagnoses of but not limited to Chronic Obstructive Pulmonary Disease (COPD), Mild intermittent asthma, emphysema, hypertension (HTN), depression, and gastroesophageal reflux disease (GERD). R2's Minimum Data Set (MDS), dated [DATE], documents R2 is cognitively intact with a Brief Interview for Mental Status (BIMS) of 15 out of 15 and she requires supervision/touching assistance with eating, oral hygiene, toileting hygiene, shower/bathe, upper and lower body dressing, putting on/taking off footwear, personal hygiene, bed mobility, transfer, and she is always continent of bowel and bladder. R2's Progress notes, dated 6/10/2024 at 08:15 AM, documents Nurses Notes Resident given wrong medication by mistake. Vitals signs taken. V2 (Director of Nursing/DON) notified. V7 (Nurse Practitioner/NP) notified. Emergency Medical Services (EMS) called for ambulance transport to hospital for evaluation. R2's Facility Incident report dated 06/10/24, documents Nursing Description: The resident's medication strip was next to another resident's medications strip on top of cart and a third check was not performed by this nurse while talking to the resident. The resident was given the wrong strip of medication by mistake. Resident Description: Resident denies any complaints and agrees to go to emergency room (ER) for evaluation. R2's state surveying agency investigation form dated 06/10/24, was reviewed and documents Initial Incident Description the resident was accidentally administered the wrong medication by her nurse. The resident is currently doing well, and staff continues to monitor. Detailed Incident Summary documents: According to V6 (Licensed Practical Nurse/LPN), she accidentally gave R2 another resident's 9:00 AM medication which consisted of a blood pressure pill and anti-psychotic medication. At that time the nurse realized she had administered the wrong medication and informed the resident to spit them out. Unfortunately, it was too late because the resident had just swallowed all the pills. Immediately the nurse assessed the resident vital signs, and they all were within normal limits. The NP was notified and made aware of the medication error. The Nurse continued to assess the resident vitals every 15 minutes until EMS arrived to transfer the resident to the hospital. During that time the resident remained alert, oriented x3 and calm with stable vital signs. The resident's family, DON, and administrator were all notified. Investigation initiated, medical review and in service started. Hospital was notified on resident status and resident was doing well and returning to facility this evening. On 06/17/24 at 1:10 PM, R2 stated that V6 (LPN) gave her the wrong medication. She said V6 tried to catch her before she got them swallowed and make her spit them out, but it was too late she had already swallowed them. R2 said she didn't want to go out to the hospital, but they made her go out to be checked out. R2 said she didn't have any side effects from the medication other than she was sleepy and everything came out alright. 06/17/24 at 1:15 PM, V6 (LPN) stated on the day of the medication error R2's and R3's medications were in the same drawer on the medication cart. She said she had both R2's and R3's medication strips lying on top of the medication cart looking at the medication administration record (MAR) and talking with R2. V6 said she got R2's vitamins and stuff out of the drawer and put them in a cup and while she was still talking with R2 she grabbed R3's medication strip and popped out the meds and gave them to R2 without doing the third check. She said when she realized she had given R2 the wrong medications she told R2 to spit them out, but it was already too late R2 had swallowed them. V6 stated she told the DON, she was taking R2's vital signs every 15 minutes, she said she called the doctor but didn't get an immediate response, R2's blood pressure started to change, and she got scared so she sent R2 out to the hospital by ambulance to be evaluated. On 06/18/24 at 9:23 AM, V2 (DON) stated after V6 gave R2 the wrong medications she did everything she was supposed to do. She said V6 assessed R2, notified her (V2), called, and notified the doctor/NP, called, and notified the family, and then sent R2 out to the hospital to be evaluated. She said V6 was very upset after the incident happened and she has reassured V6 that she did the right thing when she turned it in. V2 stated her expectations of the nurses would be to always double check the medications. She said they should always go back to the basics all the rights we learned in nursing school. Right resident, right time, right medication, and right dose. V2 said if the nurse is in doubt, she should get another nurse to help her identify the resident and even ask the resident what their name is. The facility's medication administration policy, review date of 04/2024, documents General: All medications are administered safely and appropriately to aid residents to overcome illness, relieve and prevent symptoms and help diagnosis. Level of responsibility: RN (Registered Nurse), LPN. Guideline: 1. And order is required for administration of all medications. It further documents 6. Check medication administration record prior to administering medications for the right medication, dose, patient/resident, and time. 7. Read each order entirely. 8. Remove medication from drawer and read each label three times, when removing from drawer, before pouring and after pouring.
Jun 2024 9 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow current care plan interventions/physician orde...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow current care plan interventions/physician orders to maintain a resident's weight and to prevent significant weight loss for 1 of 8 residents (R76) reviewed for nutrition in the sample of 52. This failure resulted in R76 losing 14.84% body weight in 3 months. Findings include: R76's Face Sheet documents an original admission date of 11/4/2022. The Face Sheet documents R76's diagnoses as Muscle Wasting and Atrophy, Cerebral Ischemia, Moderate Protein-Calorie Malnutrition, Altered Mental Status, Weakness. R76's Minimum Data Set (MDS) dated [DATE] documents R76 is moderately cognitively impaired and R76 requires touching assist with eating. R76's Care Plan updated 3/26/2024 documents Dietary: (R76) is at nutritional risk as disease progresses: schizophrenia, hypertension, hyperlipidemia, and malnutrition. R76's Care Plan Interventions, dated 6/20/23, documented Provided diet as ordered; and weight monitoring. R76's Care Plan interventions, dated 6/23/23, documented double portions at dinner; health shakes TID with meals. R76's Care Plan Intervention, dated 9/14/23, documents Provide snacks/supplements as ordered. Care Plan interventions were not updated as R76 continued to have insidious weight loss. R76's Weights and Vitals Summary On 6/7/2024 R76's weight requested. R76's weight recorded at 109#. On 3/1/2024 R76's weight was recorded at 128 pounds (#). This equals -14.84% in 3 months. R76's weights recorded as follows: 1/5/2024 139.8#, 2/5/2024 128.4#, 3/1/2024 128#, 4/3/2024 125#, 5/2/2024 115.8#, 6/7/2024 109#. R76's Physician's Order (PO), with start dated of 11/04/22 documented Regular diet, regular texture, regular liquids consistency, health shakes TID with meals. Double portions at dinner. Fortified foods all meals. R76's Physician's Order Sheet (POS) dated 3/25/2024 documents Regular diet, regular texture, regular liquids consistency, health shakes twice daily with meals. Double protein and fortified foods with meals. R76's Progress Notes, dated 5/6/2024 at 3:57PM document Nutrition: Registered Dietician review (Weight) History: Schizophrenia, vitamin D deficiency, hypertension, hyperlipidemia, altered mental status Body mass index: 66 in/ 115.8 pounds/ 18.7. Significant weight loss x 30 days, 90 days, 180 days (-7.4%, 9.8%, 21%). Diet regular, liquids consistency. Supplements: health shakes twice daily, Hi Calorie twice daily. Intake %: 76-100% Medication: divalproex sodium, folic acid, fenofibrate, risperidone, B12, Vitamin D, cetirizine HCl. Skin: intact Labs: Albumin 3.5, BUN 28, Calcium 8.3 from 3/20/24. Review Assessment: Significant weight loss x 30 days, 90 days, 180 days. Intakes 76-100% at meals. R76 continues on health shakes twice daily and HI Cal twice daily, also receives Drip intravenous nutrition therapy. Unintended weight loss related to chronic illness and significant weight loss x 30 days, 90 days, 180 days. Recommendations: Reinstate double portions at dinner and fortified foods with meals, obtain reweight. Plan: Monitor weekly on Nutrition Review meeting. R76's Physician's Orders were reviewed and there were no orders discontinuing the double portions at dinner and the fortified foods. R76's Dietary Nutritional Risk assessment dated [DATE] documents Reweigh, confirmed loss. Double proteins at dinner and fortified foods reinstated. Meal intakes 50-100%. On 6/4/2024 at 9:01 AM, V30 (Cook) stated there was fortified oatmeal for breakfast and she just adds butter and brown sugar to the regular oatmeal in place of fortified oatmeal, and that is what everyone gets who wants oatmeal. There is no fortified oatmeal. On 6/4/2024 at 9:03 AM, R76 was served the regular oatmeal, but his food ticket documented he was supposed to get fortified oatmeal. On 6/7/2024 at 12:40 PM R76 had lunch tray in room. R76 fed himself dessert and laid down. Health shake and double portion on tray and not eaten. No staff in room. No encouragement or prompting during meal. At 1:00PM tray taken from room. On 6/7/2024 at 1:00PM V18 (Certified Nursing Assistant/CNA) stated (R76) has to have a lot of encouragement to eat. He lays down and then gets back up. We can't get him to stay in the dining room. He gets up and leaves when he is in the dining room. On 6/7/2024 at 1:10PM V2 (Director of Nursing/DON) stated R76 normally eats in the dining room. If he likes the food, he will eat it. If he does not like the food, he won't eat it. On 6/7/2024 at 9:12 AM, V20 (Registered Dietician) stated, there is a difference between regular oatmeal and fortified oatmeal. The fortified cereal has extra calories, butter, sugar, and fat. The recipe should contain milk, butter as well as the sugar. I would expect any resident on fortified oatmeal to be served fortified oatmeal. It's important for a resident who experiences weight loss to be served the fortified oatmeal. If a resident has weight loss, I expect my orders to be followed and fortified oatmeal be served. On 6/7/2024 at 2:05PM V20 stated I did not have the most recent weight yet today. (R76) has a significant weight loss. He is ordered health shakes, double protein, fortified foods with meals. I would expect him to eat in the dining room and to have encouragement with eating. Facility Weight Management policy with a revision date of 10/2023 states Weekly weights will also be done with a significant change of condition, food intake decline that has persisted for more than one week or with a physician order. Once the reweights have occurred any resident with an unexplained significant weight loss will be discussed during the weekly Nutrition Review meeting. The Director of Nursing, DON, or designee will forward dietary recommendations to the Physician or Nurse Practitioner (NP).
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to prevent resident to resident abuse for 2 of 5 residents (R31 and R87...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to prevent resident to resident abuse for 2 of 5 residents (R31 and R87) reviewed for abuse in the sample of 52. Findings include: R87's Physician Order Sheet (POS), dated June 2024, documents diagnoses of unspecified dementia, adult failure to thrive, unspecified severity, without behavioral disturbances, mood disturbance and anxiety. R87's Care Plan undated documents, Abuse: (R87) is at risk for abuse and neglect related weakness, mood disorder and cholecystitis. R87's Care Plan Target Date 7/4/2024 documents, Staff will monitor well-being of others. Resident will have zero episodes of abuse and neglect through next review. R87's Progress Note dated 5/18/2024 4:47 PM, documents Resident was hit in the face by his roommate. Resident has a laceration on the left side of his eye. Laceration was cleaned and band-aid was applied, Resident is now sitting at the nurse's station. Administrator made aware of incident. R87's Initial Report dated 5/18/2024 documents, Alleged resident to resident altercation: (R87) is a [AGE] year-old male alert but confused and verbally responsive. (R87) has a history of dementia, schizophrenia, weakness, anxiety, and depression. He depends on staff to assist him with all his ADL's (activities of daily living) and is incontinent of B&B (bowel and bladder). (R87) can ambulate but uses a wheelchair due to generalized weakness. On 5/18/2024 at approximately 4:30 PM, a CNA (Certified Nursing Assistant) heard some fussing and noise coming from (R87's) room. As she approached the room (R31) the roommate appeared to be standing near (R87) and fussing about he cannot see his TV (television). After separating the two residents they both were assessed by the nursing staff. (R87) was noted to have a small scratch on his upper left cheek near his eye, no cuts, bruises, or any discoloration noted on his body. Also, he did appear to be afraid of his roommate. R31's POS June 2024 documents diagnoses of unspecified dementia, unspecified severity without behaviors disturbance, psychotic disturbance mood disturbance and anxiety, dementia with other behavioral disturbance, and schizophreniform disorder. R31's MDS dated [DATE] documents document R31 was severely impaired for cognition for activities of daily living. R31's Care Plan, date initiated 1/11/2023, documents Abuse: (R31) is at risk for abuse and neglect related cognitive impairment and impaired safety awareness/decision making abilities secondary to his diagnosis of dementia and schizophreniform. R31's Initial Report dated 5/18/2024 documented an alleged resident to resident altercation. The report documents (R31) and (R87) are roommates. At approximately 4:30 PM, (V36 Licensed Practical Nurse/LPN) heard (R87) scream. She went into the room and (R31) was standing in front of (R87). (R87) had a small laceration on the left side of his face by his eye. The two residents were separated for safety. Physician order to send (R31) to (Hospital) for evaluation. (R87's) laceration was cleaned And a Band-Aid was applied. Resident denies pain at this time. On 6/11/2024 at 1:22 PM, V36 stated, I remember the incident with (R87) and (R31). R87 is confused and he does not understand. (R31) was very agitated and he had been agitated all day and he was yelling at (R87) and (R87) is in a wheelchair and (R31) was standing over him and I believe he hit him. (R87) was bleeding and he did not really know what was going on. (R31) was complaining about the television. The Abuse Policy dated October 2022 documents this facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. This facility is committed to protecting our residents from abuse, neglect, exploitation, misappropriation of property and mistreatment by anyone including, but not limited to, facility staff, other residents, consultants, volunteers, staff from other agencies providing services to the individual, family members or legal guardians, friends, or any other individuals. Physical abuse is the infliction of injury on a resident that occurs than by accidental means and that requires medical attention (77 Ill. Adm. Code 300.330). Physical abuse includes hitting, slapping, pinching, kicking, and controlling behavior through corporal punishment (42 CFR 483.12 Interpretive Guidelines).
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to investigate an allegation of physical abuse for one of 5 residents ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to investigate an allegation of physical abuse for one of 5 residents (R66) reviewed for abuse in the sample of 52. Findings include: R66's Minimum Data Set (MDS) dated [DATE] documents he is alert and oriented to person, place, and time. On 6/6/2024 at 1:11 PM, R66 stated, A housekeeper smacked me a couple of times. This happened a while ago. Maybe a month ago. The Psych-social staff saw her smack me and the housekeeper. The staff is still working here. On 6/7/24 at 9:00 AM V12 (Certified Nursing Assistant/CNA) stated she heard R66 state a housekeeper hit him but did not witness anyone hit him or hear a sound of a slap. She stated she thought it might have happened back in April. She stated she heard him say, She slapped me. and then another CNA (unknown) asked him, Who slapped you? and R66 stated the housekeeper. V12 stated V21 (Housekeeper) told her R66 was lying, and the housekeeper reported it to the administrator. On 6/7/24 at 9:35 AM V21 (Housekeeper) stated she never hit R66 in the face at any time. She stated R66 came up and asked her to buy him a soda and she told him she didn't have any money. She stated R66 acted like he was going to hit her, and she raised her hands defensively in front of her face, but he was only doing it for show and did not really try to hurt her, but she never touched him. V21 stated she reported the incident to the administrator at the time, she thought it was V4 (Assistant Administrator), and some of the other higher ups who were working here. V21 stated they called her into the office and asked her a lot of questions about what happened, and she thought they reported it to the state surveying agency, but she didn't really know. On 6/7/24 at 9:58 AM V1 (Administrator) stated they had provided all abuse investigations since November 2023. There was no abuse investigation regarding R66's allegation that V21 had hit him. On 6/7/24 at 3:00 PM V4 (Assistant Administrator) who was the previous administrator, stated she had never heard anything about V21 hitting R66 in the face and did not know anything about it. On 6/11/24 at 12:50 PM V2 (Director of Nursing) stated she had not heard anything about R66 making an allegation of abuse towards V21 until after the state surveying agency talked to V12 (CNA) about it just the other day. V2 stated V12 told her she never reported it because it wasn't true and R66 is always making things up and trying to get staff in trouble when they won't buy him a pop or something. V2 stated she educated V12 that any allegation still must be reported and investigated. V2 stated she did not talk to V21 (Housekeeper), but she thinks the Administrator did. The facility's policy, Abuse Policy, and Prevention Program 2022, dated 10/2022 documents, Employees are required to report any incident, allegation, or suspicion of potential abuse, neglect, exploitation, mistreatment or misappropriation of resident property they observe, hear about or suspect to the administrator immediately, to an immediate supervisor who must then immediately report it to the administrator, or the compliance officer. In the absence of the administrator, reporting can be made to an individual who has been designated to act in the administrator's absence. Reports will be documented, and a record kept of the documentation. Upon learning of the report, the administrator or designee shall initiate and incident investigation.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide supervision to prevent a resident from eloping from the fac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide supervision to prevent a resident from eloping from the facility for 1 of 2 residents (R208) reviewed for elopement in the sample of 52. Findings include: R208's Face Sheet printed on 5/24/24 documents he was admitted to the facility on [DATE] with the diagnoses of Schizophrenia, Hypertension, Cocaine Abuse, Bipolar Disorder and Major Depressive Disorder, Recurrent, Mild. R208's Progress Note dated 5/17/24 at 11:58 PM documents, Resident was reported missing from facility around 10:15 last time resident was seen was around 8:45 PM in his room. Staff searched the facility and perimeter for resident. Resident was not found. Attempted to call mother x2 no answer at this time. DON (Director of Nursing) and police contacted and made aware. R208's Progress Note dated 5/18/24 at 12:09 PM documents, Pt (Patient) discharged AMA (Against Medical Advice) from this facility. Pt is aware of the facility policies and procedures when a pt (patient) signs out AMA, pt understood and is compliant with those orders. Pt left facility with clean clothing and cognitive communication. Pt is his responsibility party, but this writer reached out to his emergency contact (V22) due to pt does not have any line of communication. (V22) let this writer know she is located in Missouri, and she spoke with (R208), and he stated this morning he was leaving and going to his uncle's in Illinois. This writer notified (V35 Nurse Practitioner) of pt signing out AMA and all responsible parties for this pt. This writer let pt/family know if they had any questions, they could contact the facility and speak to any administration staff or nursing staff available. The facility' Incident Report dated 5/24/24 at 2:00 PM (Final) documents, (R208) left (facility) on Friday evening (5/17/24) without following Leave of Absence policy. Staff immediately checked all areas in and around the facility and once confirmed he was not here notified (local police). Director of Nursing, (V10) Psych-Social Director, and (V4) Assistant Administrator. Adult Protective Services (APS) was notified. A message was left with (R208's mother). (V4), (V10), and (V23) Psych-Social Aide came to the facility and searched the facility again and drove around the area. (V4) contacted the police to check status of their search. (V4), (V18) CNA, and (V24) Psych-Social Aide completed a full head count of all residents in the building, checked resident bathrooms and all areas of facility. Evening shift contacted for interview. Statements received from evening and night shift staff. Around 7:00 AM Saturday morning, CNA found (R208) at gas station and reported to (V4). (V4) arrived to gas station moments later and (local police) officer was on scene. As (V4) was giving a photo and description of truck he just left in, the truck drove by, officer was able to obtain (R208), and (R208) was agreeable to return to facility. Upon arrival to facility (R208) was interviewed and apologized for the worry to the staff and stated he needed to get some clothes from a girlfriend in (nearby town) and wanted to visit his uncle in (nearby town) and did not have a ride and knew staff always encouraged him to have a ride. He stated he waited for someone to enter the facility's East hall door and went out behind them so the alarm wouldn't go off. (V4) educated (R208) on Leave of Absence protocol and leaving Against Medical Advice. (R208) was moved to central hall near nurses' station and away from exit doors. (R208) is alert and orient x 4 with a BIMS (Brief Interview for Mental Status) score of 15 and is his own responsible party. (R208) assessed by nurse with no injuries or changes to mental status. (R208) placed on enhanced monitoring for 24 hours. (Update: He was on enhanced monitoring until he left AMA (Against Medical Advice) at 11:30 AM. (V4) spoke to (V22, R208's mother) and asked her to speak to him regarding the importance of following these policies and notifying staff if he would like to leave so we may assist him. (V22) and (R208) stated that if he decides to leave, he can sign out and stay with (R208's) uncle that he was visiting. Elopement assessments were completed on all residents and elopement binder was updated. (R208) decided to leave against medical advice around 11:30 AM to go stay with his uncle. (V16, Licensed Practical Nurse) notified nurse practitioner. R208 had two Elopement Assessments done on 4/22/24, one with a score of 2 (low risk) and another on the same day that scored 22 (high risk). R208 had another Elopement Assessment done on 5/9/24 with a score of 2, indicating he was low risk of assessment. R208's Care Plan was reviewed and documents a Focus dated 6/6/24 (after R208 left AMA), Resident has diagnosis of Schizophrenia and may display symptoms that include by not limited to: being out of touch with reality (delusional or hallucinations), may have disorganized speech or erratic behavior, decrease in activities. (R208) left facility without signing out LOA (leave of absence) 5/18/24. On 6/6/24 at 9:10 AM V6 (Social Service Director stated she did two different Elopement Assessments for R208 on 4/9/24 because on the first one he answered all the questions just right and seemed to be a low risk for elopement. She stated the more she observed him and talked to him, he stated he did not want to stay here, and he would walk up to the front and look out and she used her instinct and did another assessment and considered him high risk of elopement. She stated he did get more settled in the facility, and she did another elopement assessment on 5/9/24 and he had been compliant and not exit seeking and she considered him a low risk at that time. She stated his plan was to go back into the community, but family hoped for him to stay in the facility long term because they couldn't take care of him at home anymore. He had been non-compliant with medications and had bizarre behaviors when at home. She stated he was alert and oriented but would hardly talk to staff. She stated he would stay to himself, and family visited weekly. V6 stated because there are residents in the facility who are elopement risks, she always makes sure the doors are closed and alarms set when she comes and goes. V6 stated she was here when R208 returned to the facility on 5/18/24 and he was kept on a close watch and moved to a room away from exits, but he decided to sign himself out AMA. V6 stated there is a book at front lobby identifying residents who are high or moderate risk for elopements. On 6/6/24 at 9:30 AM Elopement Book was reviewed at front desk with pictures of residents and their information readily available. V33 (Receptionist) stated she remembered R208 and stated he was alert and oriented and very friendly. She stated he would sometimes just walk up to the front and look out the windows but not try to get out. She stated when residents who are an elopement risk come up into front lobby, she tries to direct them back into facility main room, away from front lobby, and if they won't go, she calls for psychosocial staff to come get them to go out of front lobby. R208's picture and information were included in the elopement risk book. On 6/6/24 at 11:24 AM V2 (Director of Nursing/DON) stated she got a call about R208 being missing on that night. She stated he was alert and oriented and sometimes he would walk up to the front door but not try to walk out. She stated the staff were looking for him and V4 notified the local police, and they were looking also. She stated she got a call around 10:30 PM to let her know he was missing. She stated a CNA found him and notified V4 who went and picked him up. V2 stated per the investigation, R208 was discovered to be missing when the psychosocial aide did her head count at 10:00 PM. She stated he was here for the 9:00 PM smoke break so it was sometime between 9:00 and 10:00 PM that he left. She stated nobody reported hearing an alarm. She stated he decided to sign out AMA and went to his uncle's house to stay. On 6/7/24 at 11:00 AM V4 (Assistant Administrator) stated R208 eloped on 5/17/24 by waiting for staff to go through a door and then getting out before the door latched. She stated she was immediately notified when staff could not find him in the facility when doing a head count, and she came in and helped look for him and staff were out driving around, and she notified the local police. She stated a CNA found him at a gas station the next morning around 7:00 AM and he returned to the facility willingly and they moved him to a room on the central hall and started enhanced monitoring. She stated he decided to leave AMA despite her talking to him and his mother talking to him. She stated he went to live with his uncle. She stated his mother came in to ask for help with getting guardianship and she provided what information she could. She stated he was discovered missing when V24 (Psychosocial Aide) did a head count. V4 stated R208 was alert and oriented and was not considered an elopement risk because he was not exit seeking. On 6/7/24 at 12:10 PM V2 stated a CNA who was out looking for R208 stopped at a gas station to get a drink and observe R208 with some other people in the gas station. V2 stated the CNA, stated she just kept an eye on him and notified V4 (Assistant Administrator) where he was and followed him until she got there. On 6/7/24 at 4:32 PM V34 (Psychiatric Nurse Practitioner) stated she saw R208 a couple of times while he was in the facility and feels he was alert and oriented, but he did not like to talk. She stated she had no concerns that he would be able to live out in the community but feels like he will continue to have issues with his medication compliance. On 6/11/24 at 9:40 AM V4 stated if a resident is considered an elopement risk, they immediately would put them in a room on a hall away from exit doors. She stated they would use interventions such as enhanced monitoring to keep a closer eye on them and their picture and information would be put in the elopement book. She stated R208 was alert and oriented and his initial BIMS showed his score as 5 because he refused to answer several questions, but not that he didn't know the correct answers. She stated he was actually a BIMS of 15 and was aware of what he was doing and was his own person. V4 stated all staff should be making sure the door closes and latches, so the alarm is reactivated anytime they are coming or going in and out of the facility to prevent residents who are at risk for elopement from getting out of the facility unknown by staff. She stated this should be common practice. On 6/11/24 at 9:51 AM V22 (R208's mother) stated R208 stated he left when a man walked through the door, and he caught the door before it closed and latched. She stated he is his own person, and she does not have any guardianship rights over him. She stated he went to live with his uncle, but all he did was lay around and not do anything, so her brother told her to come and get him, but when she did, he took off because he didn't want to come with her. She stated he has done this in the past and sometimes goes to shelters but she doesn't really know where he is right now. She stated he is schizophrenic but doesn't want to take any medication. She stated the facility did notify when they couldn't find him on the night he left and let her know when they found him. She stated V4 had talked him into staying but then he changed his mind and decided to sign himself out AMA and went to live with his uncle. The facility's policy revised 12/2015, Elopement, documents, Elopement is defined as a situation where a resident who cannot recognize normal dangers and hazards outside the facility leaves the facility without staff knowledge. Residents who are at risk to elope are closely supervised to keep them safely in the facility, while allowing them to move freely about the facility.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on interview and record the facility to provide timely refills of narcotic pain medication for one of one resident (R97) reviewed for pharmacy services in the sample of 52. Findings include: R97...

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Based on interview and record the facility to provide timely refills of narcotic pain medication for one of one resident (R97) reviewed for pharmacy services in the sample of 52. Findings include: R97's Electronic Medication Administration (EMAR) Note dated 2/18/24 documents new admit. R97's EMAR Medication Administration Note dated 2/19/24 documents awaiting arrival from Pharmacy. R97's Medication Administration Record (MAR) documents R97 did not receive his Oxycodone (narcotic pain medication) 5 milligrams (mg) three times a day on 2/18/24 on day shift, 2/27/24 on day shift, 2/25/24 at 1:00PM, 2/28/24 at 1:00PM and 2/26/24 through 2/27/24 at 9:00PM. R97's EMAR Medication Administration Note dated 2/25/24 documents Note Oxycodone oral capsule 5 MG Give 1 capsule by mouth three times a day for pain Medication not available, pharmacy stated pt (patient) is in need of a new script. R97's EMAR Medication Administration Note dated 2/26/24 documents Oxycodone oral capsule 5 MG Give 1 capsule by mouth three times a day for pain not available. R97's EMAR Medication Administration Note dated 2/28/24 oral capsule 5MG Give 1 capsule by mouth three times a day for Pain awaiting medication from pharmacy. On 06/11/24 12:49 PM R97 stated I'm not in pain. On 6/11/24 at 1:00PM V2 (Director of Nursing) stated on the 26th they notified the pharmacy on the 27th they were still waiting for the nurse practitioner to sign the script. On the 28th it was finally done. On 06/11/24 at 1:11PM, V35 (Nurse Practitioner) stated, So normally the nurses will alert me before they run out, but some will notify me after they run out. If I'm in the building I will issue the script immediately, but if I'm not in the building it may be the next day or the day after. If I'm at my other facility I can fax it from there, although sometimes the pharmacy does not receive the scripts faxed from the other facility. The Facility policy Medication Administration dated 5/2017 documents All medications are administered safely and appropriately to aid residents to overcome illness, relieve and prevent symptoms and help in diagnosis. If medication is ordered, but not present, check to see if it was misplaced and then call the pharmacy to obtain the mediation. If available obtain it from the contingency or Convenience box.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review the Facility failed to assure residents were receiving diet as ordered to maintain normal body weight and acceptable nutritional values and menus/rec...

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Based on observation, interview, and record review the Facility failed to assure residents were receiving diet as ordered to maintain normal body weight and acceptable nutritional values and menus/recipes were followed for 4 of 5 residents (R12, R53, R75, R76) reviewed for nutritional needs in the sample of 52. Findings include: 1.On 6/4/2024 at 8:35 AM during the breakfast service there was a large metal pan full of oatmeal and another large pan full of grits. On 6/4/2024 at 9:01 AM, V30 (Cook) stated there was no fortified oatmeal for breakfast and she just adds butter and brown sugar to the regular oatmeal in place of fortified oatmeal, and that is what everyone gets who wants oatmeal. There is no fortified oatmeal. On 6/4/2024 at 9:09 AM, R75 was served the regular oatmeal, no fortified oatmeal was served. 2.R75's Physician Order Sheet (POS) for June 2024 documents and order for regular diet, Mech (mechanical)/soft texture, regular liquids consistency, divided plates, Health Shakes TID (Three times a day) with meals and fortified foods all meals. R75's Dietary Card for June 2024 documents, Fortified Foods/(fortified oatmeal). 3. On 6/4/2024 at 9:03 AM, R76 was served the regular oatmeal, no fortified oatmeal was served. R76's Physician Order Sheet documents regular diet double protein and fortified foods with meals. R76's Dietary Food Card for June 2024 documents (fortified oatmeal) 4. On 6/4/2024 at 9:04 AM, R12 was served the regular oatmeal, but his food ticket documented he was to receive fortified oatmeal, no fortified or fortified oatmeal was served to him. R12's POS documents, Fortified foods with meals. R12's Dietary Card for June 2024 documents (fortified oatmeal). 5.On 6/4/2024 from 8:35 AM, to 9:38 AM, no resident was served fortified oatmeal for breakfast. All the residents that received oatmeal were all served the same oatmeal. 6.On 6/4/2024 at 9:08 AM, R53 during breakfast service only received regular oatmeal no fortified oatmeal was served to R53. R53's POS for June 2024 documents a diet of pureed texture, regular liquids consistency, Divided Plate. House supplement TID (three times a day), fortified foods w/meals. R53's Dietary Card documents, Fortified Foods (fortified oatmeal), health shake. The following residents were documented on the weight loss log as losing weight R53 and R76. The Menu for fortified oatmeal documents for 6 servings fortified Oatmeal, 2 Cups water, 3 T whole milk, 1/1/2 cups oatmeal, 2 Tablespoon (T), ½ cup, t tablespoon nonfat dry milk, 5 T brown sugar, 5 T granulated sugar, 3 Tablespoons whole milk. On 6/7/2024 at 9:12 AM, V20 (Dietician) stated, there is a difference between regular oatmeal and fortified oatmeal. The fortified oatmeal has extra calories, butter, sugar, and fat. The recipe should contain milk, butter as well as the sugar. I would not expect everyone in the facility to be served the fortified oatmeal. I would expect any resident on fortified oatmeal to be served fortified oatmeal and it would not be ideal to serve everyone fortified oatmeal especially if they are on a low sugar diet or do need the extra calories. It's important for resident who experience weight loss to be served the fortified oatmeal. If a resident has weight loss, I would expect my orders to be followed and fortified oatmeal be served. The Nutritional Assessment Policy with a review date of 6/2024 documents, If the provider does not agree with the recommendations or the recommendations are unable to be followed (resident choice, availability, etc.), the provider and dietician are notified for review.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

Based on interview and record review the facility failed to provide residents with working toilets for 5 of 5 residents (R16, R29, R50, R86, and R99) reviewed for safe, functional, sanitary, comfortab...

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Based on interview and record review the facility failed to provide residents with working toilets for 5 of 5 residents (R16, R29, R50, R86, and R99) reviewed for safe, functional, sanitary, comfortable, environment in the sample of 52. Findings include: A Local Plumbers Invoice dated 2/24/24 documents on 01/26/2024 low water pressure. Returned and checked water pressure, still showing 25-30PSI (pounds per square inch). Waited onsite for city to show up per (V4 Assistant Administrator and V31 Maintenance Man) request. Met with city employee. He called his boss (V32) (City) Sewer Department. Spoke with (V32), he told me that the city has (9) underground leaks that they cannot locate. Working 24-7 to locate, pressure will be low until city repairs water leaks. 01/25/2024 - emergency: low water pressure checked for underground water leak (not leaking). Checked pressure (average pressure 25-30 PSI (on fire main). Old test reports Show 45-65 PSI (on fire main) for the last 3 years. This shows pressure drop. Discussed w (with)/ customer that we are currently dealing with (2) customer that also have low water pressure. (V4) Assistant Administrator stated that there was a water main break in the area and that is when they started losing pressure. Customer talked with the city and was told it is not the city's problem. 06/06/24 9:45 AM R16 stated, The toilet does not work. I wish I could have a normal flushing toilet, because we must fill up a pan to flush the toilet. The toilet also doesn't have a toilet ring, so water comes up from the bottom of the toilet. The lady in the other room flushes the toilet with a pan of water too. We shouldn't have to do that. 06/06/24 03:50 PM R29 stated, My toilet does not work. It's horrible this place just makes me tired. I'm very tired of the toilet not working. 06/06/24 at 2:30 PM, during the group meeting, R50 stated, The bathrooms on my hall do not flush right and they are nasty. Whenever I have to use the toilet, it is always nasty, stinky and gross. This is supposed to be my home and I have told them the toilet is not flushing right but they don't care and ignore it, because they are not the one who have to use a nasty toilet. On 6/6/24 at 9:50 AM R86 stated, My toilet doesn't flush it's so aggravating. R99's Customer Concern and Feedback Form dated 5/13/24 documents the toilet was stopped up, and staff was informed, but nothing was done. She stated she was told the maintenance would not be in until Monday. (R99) stated she put on some gloves and removed the blockage with her hands. Since there was not plunger available. The toilet was then able to flush. Staff education on proper action when toilet is stopped up. On 06/11/24 08:32 AM R99 stated, We always have trouble with our toilet. You can't put toilet paper in the toilet, because if you do the toilet will stop up. We don't use toilet paper, but we have to keep reminding everyone not to put toilet paper in the toilet. On 6/6/24 at 10:30 AM V1 (Administrator) said It's the city and we have been calling the city about the water pressure ever since the water main break. (The Facility has not had a plumber in the facility since January). On 6/6/24 at 10:31 AM V29 (The Regional Maintenance Man) stated the office staff (at the local city sewer department) have been giving us the run around, because they know they have lowered the water pressure, because of breaks. On 6/5/24 at 2:30 PM V37 (City Sewer Department Clerk) stated, They have called us numerous times, and on our last visit, we told them their next step is to contact a plumber. We have done everything we can do. They continue to call about water pressure. The issue is on the inside of their facility. The facility policy Resident Rights dated 10/2023 documents the objective of the accommodation of resident needs and preferences is to create an individualized, home-like environment to maintain and or achieve independent functioning, dignity, and well-being to extent possible in accordance with the resident's own needs and preference.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to ensure food is stored and prepared in a manner which prevents potential contamination and potential food borne illness. This h...

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Based on observation, interview, and record review the facility failed to ensure food is stored and prepared in a manner which prevents potential contamination and potential food borne illness. This has the potential to affect all 88 residents living in the facility. Findings include: 06/04/24 at 8:35 AM, in the stand-up refrigerator in the kitchen there were two trays with 24 (4 ounce) cups filled with a pink liquid covered, but no date or label. Next to it was a tray with two (four ounce) cups of clear liquid with no date and/or label. On 6/4/2024 at 8:37 AM, the vent above the stove hood was shiny and greasy in appearance. There were small particles in the cracks of the vent, and it needed cleaned. On 6/5/2024 at 8:42 AM, during the breakfast service, V30 (Cook) was on the tray line. During the breakfast meal service V30 was wearing only one glove, then she went over to the stove and took her ungloved hand, reached into the pot on the stove and grabbed a hard-boiled egg with her bare hand. V30 did not rinse or wash or hands or apply disinfectant before or after touching the egg and placed the egg on R50's plate. On 6/4/2024 at 9:44 AM, in the storage area there was a stand-up freezer, and the door of the freezer did not shut all the way. Upon opening the door of the freezer there were ice crystals on the sides of the freezer and the top of the freezer. The ice cream lids were full of ice crystals. On 6/4/2024 at 9:42 AM, V8 (Dietary Manger) stated, I would expect all things to be dated and labeled. I would expect hands to be washed and re-gloved if service was stopped or interrupted. I would not expect any staff to grab an egg with their bare hand. We were having issues with the temperature gage on the freezer, we checked it out after you left. I also took the panels out from the hood and had them cleaned. I know the hood/stove was last serviced in April. Staff are supposed to run them through weekly and I just had not gotten to it. The Food Storage: Cold Foods Policy with a revision date of 4/2018 documents, All Time/Temperature Control for Safety (TCSP foods, frozen and refrigerated, will be appropriately stored in accordance with guidelines of the FDA Food Code. All foods will be stored wrapped or in covered containers, labeled and dated and arranged in a manner to prevent cross contamination.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0565 (Tag F0565)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents' request for meal of the month was honored and impl...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents' request for meal of the month was honored and implemented when asked by the facility for 5 of 5 residents (R43, R50, R67, R74 and R85) reviewed for resident/family group and response in the sample of 52. Findings include: 1. R85's Minimum Data Set (MDS) dated [DATE] documents R85 was cognitively intact for decision making of activities of daily living. On 6/6/2024 at 2:30 PM, R85 stated Every month the facility asks residents what meal of the month they would like, but it is never honored, and why do they ask when they are just going to serve us pork chops? That is what we always get, pork chops. Why do they even bother to ask us if they are not going to let us have what we want for the meal of the month? 2. R74's MDS dated [DATE] documents R74 was moderately impaired for cognition for activities of daily living. During the group meeting on 6/6/2024 at 2:30 PM, R74 stated Every month they ask us what 'meal of the month' we want but then we always get the same thing, pork chops, and that is not what we requested. It's a joke that they ask us what we want, why bother? 3. R43's MDS dated [DATE] documents R43 was cognitively intact for cognition of activities of daily living. On 6/6/2204 at 2:30 PM, R43 stated They ask us every month what we would like for our meal of the month, and no matter what we say, we still get the pork chops even though that was not the meal we voted on. They don't really care what we ask for, but we always get pork chops. 4. R50's MDS dated [DATE] documents R50 was cognitively intact for decision making of activities of daily living. On 6/6/2024 at 2:30 PM, during the group meeting on 6/6/2024 at 2:30 PM, R50 stated They ask us what we want for meal of the month dinner and then they never honor it, and we always get pork chops. 5. R67's MDS dated [DATE] documents he was cognitively intact for decision making of activities of daily living. During the group meeting on 6/6/2024 at 2:30 PM, R67 stated They do not honor our choices. They ask us what we want for the meal of the month and then no matter what we say they give us pork chops. We ask for fried chicken and get pork chops. Resident Council dated 2/28/2024 Meal of the month, Don't matter because we don't get it anyway. The Resident Right Policy dated 8/1/2022 documents, The objective of the accommodation of resident needs and preferences is to create an individualized home-like environment to maintain and/or achieve independent functioning, dignity, and well-being to the extent possible in accordance with the residents' own needs and preferences.
May 2024 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure hospital discharge instructions/physician's orders were foll...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure hospital discharge instructions/physician's orders were followed after readmission to maintain the resident's highest practicable physical well-being for 1 of 3 residents (R2) reviewed for quality of care in the sample of 7. This failure resulted in R2 not receiving Lokelma, a medication to treat high levels of potassium in the blood. R2 was hospitalized with elevated potassium levels, shortness of breath, chest pains, and increased heart rate. Findings include: R2's Face Sheet, undated, documented that R2 was admitted to the facility on [DATE] with diagnoses including chronic kidney disease stage 3, systolic heart failure, atrial fibrillation, hypertension, and ST elevation myocardial infarction. R2's Minimum Data Set (MDS), dated [DATE], documented that R2 was cognitively intact, required supervision with bed mobility, and required partial assistance with transfer. R2's Care Plan, dated 4/15/24, did not address hyperkalemia. R2's Progress Notes, dated 3/24/24 at 2:28 PM, documented that R2 complained of pain and was sent to the hospital where she was admitted with cellulitis, hyperkalemia, acute kidney injury and possible sepsis. R2's After Visit Summary, from 3/24/24-3/29/24 hospitalization, documented that hyperkalemia was the hospital problem with an order to start 10 grams sodium zirconium cyclosilicate (Lokelma) daily. R2's Physician Orders for March and April 2024 did not document an order for sodium zirconium cyclosilicate (Lokelma). R2's Medication Administration Records (MARs) for March and April of 2024 did not document an order for sodium zirconium cyclosilicate (Lokelma). R2's Progress Note, dated 4/12/24 at 7:35 PM, documented that R2 complained of shortness of breath with mild chest pains and chills, had clammy skin, and heart rate was jumping from 101-123 (beats per minutes). R2 then phoned 911 and was sent to the hospital. R2's Discharge Summary, from the 4/12/24-4/19/24 hospitalization, documented that R2 had a potassium level of 6.5 mmol/L (millimoles per liter) in the Emergency Department (ED). It also documented that R2 was admitted two weeks prior with a similar issue that resolved with Lokelma, but she never received the medication at the facility. The discharge orders also documented an order to discharge with 30-day supply of Veltassa, as the facility has confirmed they do have that medication in stock. R2's Physician Orders for March and April 2024, did not document an order for Patiromer calcium sorbitate (Veltassa). R2's MARs, for March and April 2024, did not document an order for Patiromer calcium sorbitate (Veltassa). On 4/30/24 at 8:39 AM, V9, Social Services Director/SSD, stated that she was unaware of R2 having any issues with medication coverage. On 4/30/24 at 9:20 AM, V2, Director of Nursing/DON, stated that she was unaware of R2 being on a potassium lowering medication or having any problems with medication coverage. She also stated that the nurse puts in medications orders after residents return from hospital, then the doctor looks over them to confirm, but does not always carry every medication over. On 5/1/24 at 7:45 AM, V14, Licensed Practical Nurse/LPN), stated that the nurse assigned to the resident returning to the facility, will review their hospital discharge orders and review the admission packet. She also stated that she thinks R2 was on a medication called Lokelma and was unaware of any issues with it. On 5/1/24 at 7:58 AM, V15, LPN, stated that nurses enter medication orders when residents are readmitted . She also stated that she was unaware of R2 ever being on a potassium lowering medication. On 5/1/24 at 8:45 AM, V16 , LPN, stated, I recently took over the Triple Check Process within the last couple of weeks. When residents come in, I cross check medication orders and make sure ancillary orders are added. If there is any discrepancy, I talk to (V19 Nurse Practitioner) about it. If the medication is not covered, pharmacy faxes us a notification, then I talk to (V19), and if there is no generic or alternative. I talk to (V1 Administrator) and she signs off for it. V16 also stated that she did not recall R2 being on any potassium lowering medications.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that residents with limited range of motion re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion for 1 of 3 residents (R4) reviewed for range of motion/mobility, in the sample of 7. Findings include: On 4/26/24 at 1:00 PM, R4 was lying in bed in his room with grab bars on the sides of his bed watching television. He stated that he has not received any Restorative Therapy since he returned to the facility after hospitalization in March 2024. R4's Face Sheet documented that R4 was admitted to the facility on [DATE] with diagnoses including paraplegia, type 2 diabetes mellitus without complications, need for assistance with personal care, stage 4 pressure ulcer of sacrum, and abnormal findings on diagnostic imaging of abdominal regions. R4's Minimum Data Set (MDS), dated [DATE], documented that R4 was cognitively intact, required substantial/maximal assistance with bed mobility, and required total dependence with bed to chair transfer. R4 also had functional limitation in range of motion on both sides of lower extremities. R4's Care Plan, dated 5/26/23, documented that R4 had self-care deficit in bed mobility. One intervention documented was that the resident was to attempt sitting on the edge of bed for ten minutes daily with moderate assistance. R4's Care Plan, dated 6/16/23, documented that R4 was at risk for developing an impairment in functional mobility to BUE (Bilateral Upper Extremity). One intervention, documented, that the staff was to instruct R4 to do AROM (Active Range of Motion) to BUE 7 days per week. It also documented that R4 was at risk for developing an impairment in functional joint mobility and the intervention was PROM (Passive Range of Motion) to BLE (Bilateral Lower Extremities) 7 days per week. R4's April 2024 Restorative Nursing Assessment does not document that R4 received Bed Mobility on 4/1/24, 4/2/24, 4/5/24, 4/11/24-4/14/24, or 4/19/24-4/30/24. R4's April 2024 Restorative Nursing Assessment does not document that R4 received Active ROM (Range of Motion) to BUE (Bilateral Upper Extremities) on 4/1/24, 4/2/24, 4/5/24, 4/7/24, 4/9/24-4/14/24, or 4/20/24-4/30/24. R4's April 2024 Restorative Nursing Assessment does not document that R4 received PROM (Passive Range of Motion) to BLE (Bilateral Lower Extremities) on 4/7/24, 4/13/24, 4/14/24, 4/20/24, 4/21/24, 4/27/24, or 4/28/24. On 5/1/24 at 8:51 AM, V17 (Restorative Nurse) stated that the blank spaces on the Restorative Assessments mean the treatment was missed, and the X's mean the treatment was done. She stated the Certified Nursing Assistants (CNAs) are responsible for completing the Restorative Therapy. R4's Progress Notes did not document a reason for the above missed sessions of Restorative Therapy. On 5/1/24 at 7:50 AM, V8 (CNA) stated, I think we have a restorative nurse. I think her name is (V17). I haven't seen (R4) getting any restorative other than just range of motion when we move him. On 5/1/24 at 12:53 PM, V18 (CNA) stated that she works on R4's hall at times but does not know if he gets Restorative Therapy. On 5/1/24 at 12:24 PM, V1 (Administrator) stated that she expects Restorative Therapy to be documented in the resident record, and if it is not provided, the rationale should be documented. The Facility's Restorative Nursing Program Policy, dated 9/2023, documented, To promote each resident's ability to maintain or regain the highest degree of independence as safely as possible. It continued, Each resident involved in a restorative program will have an individualized program with individualized goals, and measurable objectives documented in the plan of care. It continues, Documentation of the interventions and resident's response will be completed with each implementation.
Apr 2024 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to prevent resident to resident altercations in 3 of 6 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to prevent resident to resident altercations in 3 of 6 residents (R9, R10, R11) reviewed for abuse in the sample of 11. This failure resulted in R11 becoming fearful and not feeling safe in her environment. Findings include: 1. On 4/17/24 at 2:45 PM, R11 was observed in her room. R11 stated (R9) attacked her. R11 stated she was in room XX and (R9) was in the room next to hers. She went to use the bathroom, (R9) wasn't in there at that time and she (R11) was peeing. She (R9) pulled me off the toilet, hit me in the head and in the kidneys. R11 stated she had her panties and pants down and was bent over as (R9) was hitting her so she couldn't get away. R11 stated some lady, unsure of whom, came into the bathroom and got her (R9) off of me and this lady stood outside the bathroom door so I could go pee, but I was so shaky, I wasn't able to go until I got to my new room. R11 stated the staff moved her (R11) off that hallway and into her current room. R11 stated (R9) comes down her hallway now, hasn't tried to come in her room, but gives me a look, stares at me, staff says she (R9) goes wherever she wants to go. R11 stated she doesn't feel safe with her (R9) around. R11's Face Sheet, undated, documents R11 has the following diagnoses: Hydrocephalus, Paranoid Schizophrenia, Schizotypal Disorder, Psychosis, GAD (Generalized Anxiety Disorder), Unspecified Mood Disorder and Disorientation. R11's MDS (Minimum Data Set), dated 3/29/24, documents R11 has a BIMS (Brief Interview for Mental Status) score of 12, which indicates moderate cognitive impairment and R11 has delusions. R11's Care Plan, dated 4/1/24, documents R11 is at risk for abuse/neglect. R11's Progress Note, dated 4/10/24 at 11:20 AM, documents the following: (R11) stated that she was in the bathroom over the weekend, and she was approached by another resident (R9) while toileting. She stated that she was on the toilet with her underwear down in a seated position when she was pulled by her arm off the toilet after being told by the other resident (R9) to remove herself. When she did not comply, the other resident pulled her off. R11's Progress Note, dated 4/12/24 at 12:54 PM, documents the following: This worker spoke with resident concerning an incident she was involved in during the weekend. Resident states Yes I am the one that got attacked she threw me down on the ground and said she was going to kill me, but I am not going to let her. I had to move. This worker assured her she was in a safe place and that if she needed to talk to anyone, she could talk with this worker or any staff member or we can get her someone to talk to. 2. On 4/18/24 at 9:30 AM, R10 was observed in her room, calm and pleasant. R10 stated a couple of months ago some lady, unsure of her name, grabbed her out of her chair, she doesn't know why or understand still what really happened. R10 stated she didn't get hurt and hasn't had any further problems. R10 stated she feels safe in the facility. R10's Face Sheet, undated, documents R10 has the following diagnoses: Unspecified Psychosis. R10's MDS, dated [DATE], documents R10 has a BIMS score of 10, which indicates moderate cognitive impairment. R10's Care Plan, dated 12/19/23, documents R10 is at risk for abuse and neglect and on 2/6/24, R9 was moved off the hallway. R10's Progress Note, dated 2/6/24 at 7:49 PM, documents the following: This nurse was informed that resident was sitting in a chair waiting for smoke break when another resident (R9) approached her and told her to get up. Resident refused so she was then pushed out of the chair and landed on her right side. Resident was able to get up on her own, states that she was attacked and wanted to file charges but did not want to be sent out. This nurse assessed patient and no visible bruises were noted and police were called for report. Administrator was notified and they are their own responsible party. 3. On 4/17/24 at 9:20 AM, R9 was observed in her room, resident able to ambulate independently. R9 stated she has been at the facility for 4 years. When asked if she felt safe in the facility or had any concerns with the other residents or staff, she responded she doesn't see anyone, they're all ghosts. R9's Face Sheet, undated, documents R9 has the following diagnoses: Alcohol Abuse, Dementia, Bipolar Disorder, Schizophrenia and Anxiety Disorder. R9's MDS, dated [DATE], documents R9 has a BIMS score of 7, which indicates severe cognitive impairment. R9's Care Plan, dated 6/25/24, documents R9 is at risk for abuse and neglect. R9's Care Plan, dated 2/22/24, documents R9 has episodes of hitting others. R9's Progress Note, dated 2/6/24 at 7:56 PM, documents the following: This nurse was informed that a resident (R10) was sitting in a chair waiting for smoke break when (R9) approached her (R10) and told her to get up out of her chair. The other resident (R10) refused stating it was not her chair, (R9) then proceeded to push the resident (R10) out of the chair on to the floor. Resident was placed on 15-minute checks and spoke with the officer for report. Administrator was notified and they are their own responsible party. R9's Progress Note, dated 3/4/24 at 5:22 PM, documents the following: Resident is alert and oriented times 2-3 with periods of confusion. She is easily agitated and behaves impulsively. She endorses religious hallucinations and has some paranoid delusions. She enjoys smoke Breaks with peers. Resident likes to participate in activities that involve dancing. Resident enjoys spending time with family when they visit. She has poor insight into her mental illness and is non-compliant with her medication regimen. She has eccentric behaviors and is difficult to place with a roommate. Due to her hoarding, and threat of physical assault on housekeeping, multiple staff work to reduce her risk of harm to others to meet the hygiene standards of the facility. Resident continues to need reminders to comply with the COVID precautions. She remains a full code. R9's Progress Note, dated 4/10/24 at 11:08 AM, documents the following: This writer spoke with (R9) in regard to an incident that occurred over the weekend. She stated another resident (R11) entered the bathroom and she told her to get out. (R9) said the lady (R11) stood there and at that point she (R9) pushed her (R11) out of the bathroom because she was standing there looking at her. R9's Progress Note, dated 4/12/24 at 12:04 PM, documents the following: This worker spoke with resident concerning an incident that she was involved in over the weekend. Resident stated that she did not know what this worker was talking about and stated, that's my room you can't go in somebody else bathroom and not ask so I got her up and grabbed her friend and walked away. R9 and R10's Follow -up Investigation Report, dated 2/13/24, documents the following: Resident to resident altercation involving R9 and R10. Interview with R10 - stated she was sitting in the common area and there was an empty chair, so she sat in it. R9 came to the common area and told her that was her chair and to get out of it. When she refused R9 pushed her out of the chair. When asked if she felt safe in the facility, she stated yes. Interview with R9 - Reports that she had brought a chair to the day area to sit in. She said she left the chair to get some towels to sanitize the chair and when she got back R10 was sitting in the chair. She asked R10 to get out of the chair, when R10 refused she pushed her out of it. When asked if she intended to hurt R10, she said no. Conclusion of the investigation was verified/substantiated. R9 and R11's Abuse Investigation, dated 4/6/24, documents the following: On 4/6/24 at approximately 6:00 AM, a resident to resident allegation of abuse was reported. While R11 was using the restroom, R9 came in and grabbed R11 off the toilet by her hair and hit her several times in the head and back. Staff intervened separating residents immediately. Both residents were assessed and showed no signs of significant injury. R9 is unable to recollect any incident but is adamant that the community restroom belongs to her and anyone using it should ask for permission. R9 at times has difficulty communicating with peers when fault finding. R9 believes that her peers and/or staff are removing or messing with her items as it pertains to the bathroom. Although the incident occurred, the facility is unable to substantiate R9 intended to harm R11 but was upset by R11 using what she thought was her bathroom. On 4/18/24 at 8:33 AM, V5 (Certified Nursing Assistant/CNA), stated R9 is all over the building in the mornings and they will redirect her off of the hallway if she is bothering anyone but usually, she is just making her way throughout the facility. On 4/18/24 at 8:53 AM, V8 (Activities) stated R9 used to have a lot of behaviors but she has slowed down. On 4/18/24 at 9:20 AM, V10 (Social Services) stated R9 has behaviors off and on but not recently. V10 stated she speaks with her and is able to calm her down. On 4/18/24 at 9:35 AM, V11 (CNA) stated she has a good rapport with R9, she keeps it real with her, so if she's acting up, I'll just say now come on (R9), are they getting on your nerves, and then I'll take her outside or just sit and talk with her and she calms down. On 4/18/24 at 11:40 AM, V14 (Psychiatric Nurse Practitioner) stated the incident that occurred with R9 and R11 could exacerbate R11's Paranoid Schizophrenia. V14 stated R11 hasn't been at the facility long and she is still getting to know her, but R11 does have some behaviors and can be antagonistic and invade other's space. V14 stated R9 is alert and oriented times 4 and normally R9 is only retaliatory when defending herself or her personal space. The Abuse Policy and Prevention Program, dated 10/2022, documents the following: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Abuse is a willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. The term willful in the definition of abuse means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to report an allegation of abuse to the state surveying agency in 1 of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to report an allegation of abuse to the state surveying agency in 1 of 6 residents (R3), reviewed for abuse in the sample of 11. Findings include: R3's Abuse Investigation was reviewed with the following noted: 4/8/24 - The morning of 4/8/24, R3 reported abuse. He stated that he felt the staff didn't want him in the facility. When questioned why he felt this way, he stated the staff believes he is faking his seizures. He also stated that a staff member had kicked him. R3 mentioned that the individual who had kicked him was in the building doing 1:1 (one on one observation). R3 was admitted on [DATE], and that employee only works Saturdays & Sundays as a Psychosocial Aide and wouldn't have had any contact with him. When I (V1 Administrator) advised R3 that it couldn't have been the employee doing the 1:1, he then stated it was one of the managers, who also doesn't work weekends and typically wouldn't have any contact with him. He then stated he doesn't know but doesn't like it when staff states he's not having a seizure, because that is why he is here. At this time, the facility is unable to substantiate the allegations of abuse. 4/15/24 - The morning of 4/15/24, R3 insisted that staff didn't want him in the facility because he was faking seizures, and that he was being verbally and physically abused. During the conversation with R3, he stated that the person who opened the conference room door was the one who kicked him. This individual was a manager and wouldn't have had any contact with R3 over the weekend of 4/6/24. R3 was asked if there were any witnesses to the abuse from the staff, and he asked me (V1) to speak with his roommates. Both roommates were interviewed and hadn't witnessed any verbal or physical abuse from the staff. Both roommates stated that the staff had been considerably nice, and they hadn't witnessed any staff being verbally and/or physically abusive towards him. Both roommates stated that he (R3) was the problem, and not the staff, and wanted him out of their room. One of the roommates stated R3 has a temper tantrum when staff aren't attentive to him, and that he would call 911 to go to the hospital so he could charge his phone. After further investigation and interviews, the facility is unable to substantiate the allegation of abuse. R3's Face Sheet, undated, documents R3 has the following diagnoses: Schizophrenia, Adjustment Disorder, MDD (Major Depressive Disorder), Conversion Disorder with Seizures, Epilepsy, Suicidal Ideations, Epilepsy, Alcohol Dependence, Schizoaffective Disorder, Bipolar and Unspecified Intellectual Disorder. R3's Care Plan, dated 4/5/24, documents R3 is at risk for abuse and neglect. On 4/17/24 at 11:08 AM, V1 (Administrator) stated she has a soft file on R3 because he was always accusing someone of something, she always investigated his concerns/accusations but never found any truth to them. V1 stated she didn't report it to the surveying agency because they weren't validated. The Abuse Policy and Prevention Program, dated 10/2022, documents the following: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Abuse is a willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. Any allegation of abuse or any incident that results in serious bodily injury will be reported to the (state surveying agency) immediately, but no more than two hours after the allegation of abuse. Any incident that does not involve abuse and does not result in serious bodily injury shall be reported within 24 hours.
Apr 2024 3 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to prevent abuse for 1 of 3 (R7) residents reviewed for abuse in a samp...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to prevent abuse for 1 of 3 (R7) residents reviewed for abuse in a sample of 12. This failure resulted in R7 experiencing pain, being fearful, feeling trapped, unprotected, and feeling less than a man. Findings include: R7's Care Plan, dated 12/11/23, documented, ABUSE: (R7) is at risk for abuse and neglect r/t (related to) his impaired mobility. He is noted to make false allegations toward staff. 8/15/2023 Resident reported that CNA (Certified Nursing Assistant) was rough while providing care. 11/27/2023 Resident reported that a CNA was rough while providing care. It continues, Assure resident that he/she is in a safe and secure environment with caring professionals. Explain that psychosocial adjustment is often facilitated by developing a trusting relationship with another person (i.e., social worker, nurse, CNA, peer) and by verbalizing thoughts, needs and feelings. Immediately report any episodes of unknown injury, abuse or change in resident's behaviors to Administrator for immediate intervention and review. Observe the resident for signs of fear and insecurity during delivery of care. Take steps to calm the resident and help him/her feel safe. Assure the resident that staff members are available to help, and department heads maintain an open door policy. R7's Minimum Data Set, dated [DATE], documented that R7 is moderately cognitively impaired. R7's Police Report, dated 3/7/2024, documented, On Thursday March 7, 2024, I (V20, Sergeant) was dispatched to (facility) in reference to Elderly Abuse. Upon arrival I exited my patrol car and walked into the lobby where I was met by an unknown black female. The female later known as (V2 Director of Nursing/DON) stated she was the staff director and she had complaints on two of her employees for elderly abuse. (V2) stated a male in room (number) later known as (R7) advised her that he was getting beat on and verbally abused by two staff members. (V2) then escorted me to room where (R7) resides at. 1 walked into room and noticed (R8) white male with what looked as if both of his legs were amputated. I then asked (R7) did he need to speak with the police. (R7) stated he did need to speak with the police because he was getting abused, and he had a witness. I then asked (R7) what happened. (R7) stated two of the nurse's aides one known as (V17) and the other one known as (V18) abused him physically and mentally. (R7) stated he needed to be changed and the female (V18) was mad that she had to do her job and started slamming him to the wall and hurting him more. (R7) stated he was yelling and telling (V18) that she was hurting him more. (R7) stated he then was asking (V18) why was she treating him like that. (R7) stated (V18) continued to ruff him up and he kept yelling for her (V18) to stop. (R7) stated that when (V17) told him to shut the f*** up because nobody has time for that bull s**t. (R7) stated he has a roommate who witness the whole thing. I then spoke with (R7's) roommate white male later known as (R8). I asked (R8) did he witness what happened to (R7). (R8) stated yes. (R8) stated he first heard some loud bumping sounds to the wall. (R8) stated he then heard (R7) stop you are hurting me. (R8) stated he then got up to see what was going on. (R8) stated he seen what the nurse was doing to (R7) by slamming him to the wall and refusing to do their job properly. (R8) stated he then told (V18) to stop what she is doing because she is hurting him. (R8) stated (V18) and (V17) then started cursing him out and telling him to shut the f*** up. (R8) stated they then left the room. (R7) stated later (V2) came in the room and he reported it to her and advised her that he wanted to make a police report. Then asked (V2) where was the two females that was in question. (V2) stated that they both are on administration leave. I provided (R7) with a report number and advised him that his report will be on file. I also advised (R7) that this matter will be turned over to our deceives division for further investigation. R7's Customer Concern and Feedback Form, dated 3/5/2024, documented, Resident reported that the CNAs were handling him rough while cleaning and drying him. Follow up: the CNAs never intended to hurt or harm the resident while turning him and providing care. His foot accidently hit the wall. On 4/8/2024 at 1:09 PM, R7 stated that he remembers what happened. R7 stated that he had his call light on for hours. R7 stated that he had his roommate go and try to get help and the staff would not come. R7 stated that when they came in the room, they were loud and yelling at him. R7 stated that V17 (CNA) and V18 (CNA) entered the room and said, What do you want. R7 stated that he informed them that he was wet and had a bowel movement. R7 stated that he told them that he had been laying in it for hours. R7 stated that they were trying to get in and out. R7 stated that he was thrown against the wall and his leg hit the wall several times. R7 stated that he informed them that it hurt but they continued and did not stop. R7 stated that they kept pushing him and each time he would hit the wall. R7 stated that he knows that he is a large guy, but this was excessive. R7 stated that he felt mistreated and abused. R7 stated that they would not listen. R7 stated that he kept saying it was hurting and nothing. R7 stated that he was being abused. R7 stated that this was the third time. R7 stated that the first two times he didn't say anything, but this was excessive. R7 stated that V2 (DON) asked him about not receiving care and he informed her of this. R7 stated that he identified V17 (CNA) and V18 (CNA) as the staff that did this. R7 stated that he was informed that those employees were currently suspended and would not be returning to the facility. R7 stated that he felt better and safe at that time. R7 stated that the V4 (Assistant Administrator) came and talk to him a couple of days later. R7 stated that he told her that he felt safe at that time because he was told that they no longer worked at the facility. R7 stated that a week or so later he was notified that they would be returning to work and stated that he was upset. R7 stated how is that? How can someone hurt you and come back? When asked if he thought the act was intentional or deliberate R7 stated that he told them that it hurt and to stop. R7 stated that they told him to shut up and kept pushing. Now if that's not intentional or deliberate. I don't know what is. R7 stated that he spoke with V2 and verified that the staff would be returning. R7 stated at the time I feared for my safety. R7 stated that he called the police that day and reported it. R7 stated that he does not feel safe at the facility. R7 stated that they are still here and can hurt him at any point hurt him. R7 stated that he feels trapped and unprotected. R7 stated that its demeaning and as a man having to depend on them and they hurt you and you can't fight back or defend your self makes you feel less than a man. R7 stated that he feels like he is going to die in this facility. On 4/8/2024 at 2:24 PM V10 (CNA) stated that R7 was alert and able to make needs known. V10 also stated that R7 can answer questions appropriately and truthful. V10 stated that R7 keeps a book with his concerns in it with dates, names, and times. On 4/8/2024 at 12:53 PM, R8 stated that he has been roommates with R7 for a while. R8 stated that he was here when the incident occurred. R8 stated that R7 had his call light on for hours. R8 stated that he went to the nurse's station several times to get help and the staff would not come and said they were not coming. R8 stated that later that day V17 (CNA) and V18 (CNA) came in the room and asked, What do you want? R8 stated that shortly after that he could hear a bumping sound and then R7 saying ouch, stop, you're hurting me. R8 stated that he got up to find out what was going on. R8 stated that there were 2 girls. One girl was standing back, not helping, talking to the other girl. The second girl was pushing R7 against the wall. R8 stated that she was trying to clean R7. R8 stated that R7 was saying that it hurt but the girl kept pushing. R8 stated she was rough. R8 stated that when he told them that it was hurting R7 he was told to shut the h*** up. R8's MDS, dated [DATE] documents that R8 is cognitively intact. On 4/8/2024 at 2:30 PM V2 (Director of Nursing) stated that on February 27, 2024, she spoke with R7 about care concerns. V2 stated that at that time R7 informed her that he does not get care. V2 stated that he has his light on for long periods of time without being answered. V2 stated that R7 informed her that when the aides come into the room, they are mad and rough with him. V2 stated that R7 informed her that V17 and V18 came to his room and cleaned him up and when they entered, they asked what did he want? V2 stated that R7 said he needed to be changed and V17 and V18 began cleaning him. V2 stated that R7 informed her that they threw him against the wall and hurt his legs. V2 stated that he told them to stop that it hurt, and they continued and did not stop. V2 stated that they kept pushing R7 against the wall and hurting him. V2 stated that she has not seen this behavior from V17 or V18. V2 stated that she has seen V18 yelling and refusing to perform care which she was suspended for. V17 stated that V17 and V18 were suspended for separate incident when she became aware of R7's concerns. V2 stated that when this issue was brought to her attention and after interviewing R8 and R7 she found them to be creditable and truthful. V2 stated that the V4 told (the administrator at the time) immediately. V2 stated that V17 and V18 had been suspended for an unrelated issue and with these abuse findings were terminated. V2 stated that the union got involved and the employees allowed to return. V2 stated that she had not spoken to or interviewed V17 and V18 until March 5 when they came in with the union representative. V2 stated that at that time V18 denied that this had occurred and V17 stated that she had not worked with R7 and had not been assigned to R7. V2 stated that V17 stated that R7 mixes her and V19 up and V19 is the staff member that works with R7. V2 stated that she did not interview V19 because R7 said that this happened on the weekend and during the week. V2 stated that she did not interview any other staff. On 4/9/2024 at 10:17 AM V4 (Assistant Administrator) stated that she was the administrator at the time of the allegation. V4 stated that she went down and talked with R7, and he said that he felt safe at that time and did not feel the need to go any further. The facility's Abuse policy, dated 9/2017, documented, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. It continues, Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Abuse is the willful infliction of injury, unreasonable confinement intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. The term willful in the definition of abuse means the individual must have acted deliberately, that the individual must have intended to inflict injury or harm.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Report Alleged Abuse (Tag F0609)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to initiate its abuse policy and report allegations of abuse for 2 of 3...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to initiate its abuse policy and report allegations of abuse for 2 of 3 (R6, R7) residents reviewed for abuse, in a sample of 12. This failure resulted in R7 being fearful, feeling trapped, unprotected, and feeling less than a man. This failure also resulted in R6 feeling unsafe and as if no one cares. Findings include: 1. R7's Care Plan, dated 12/11/23, documented, ABUSE: (R7) is at risk for abuse and neglect r/t (related to) his impaired mobility. He is noted to make false allegations toward staff. 8/15/2023 Resident reported that CNA (Certified Nursing Assistant) was rough while providing care. 11/27/2023 Resident reported that a CNA was rough while providing care. It continues, Assure resident that he/she is in a safe and secure environment with caring professionals. Explain that psychosocial adjustment is often facilitated by developing a trusting relationship with another person (i.e., social worker, nurse, CNA, peer) and by verbalizing thoughts, needs and feelings. Immediately report any episodes of unknown injury, abuse or change in resident's behaviors to Administrator for immediate intervention and review. Observe the resident for signs of fear and insecurity during delivery of care. Take steps to calm the resident and help him/her feel safe. Assure the resident that staff members are available to help, and department heads maintain an open door policy. R7's Minimum Data Set, dated [DATE], documented that R7 is moderately cognitively impaired. R7's Police Report, dated 3/7/2024, documented, On Thursday March 7, 2024, I (V20, Sergeant) was dispatched to (facility) in reference to Elderly Abuse. Upon arrival I exited my patrol car and walked into the lobby where I was met by an unknown black female. The female later known as (V2 Director of Nursing/DON) stated she was the staff director and she had complaints on two of her employees for elderly abuse. (V2) stated a male in room (number) later known as (R7) advised her that he was getting beat on and verbally abused by two staff members. (V2) then escorted me to room where (R7) resides at. 1 walked into room and noticed (R8) white male with what looked as if both of his legs were amputated. I then asked (R7) did he need to speak with the police. (R7) stated he did need to speak with the police because he was getting abused, and he had a witness. I then asked (R7) what happened. (R7) stated two of the nurse's aides one known as (V17) and the other one known as (V18) abused him physically and mentally. (R7) stated he needed to be changed and the female (V18) was mad that she had to do her job and started slamming him to the wall and hurting him more. (R7) stated he was yelling and telling (V18) that she was hurting him more. (R7) stated he then was asking (V18) why was she treating him like that. (R7) stated (V18) continued to ruff him up and he kept yelling for her (V18) to stop. (R7) stated that when (V17) told him to shut the f*** up because nobody has time for that bull s**t. (R7) stated he has a roommate who witness the whole thing. I then spoke with (R7's) roommate white male later known as (R8). I asked (R8) did he witness what happened to (R7). (R8) stated yes. (R8) stated he first heard some loud bumping sounds to the wall. (R8) stated he then heard (R7) stop you are hurting me. (R8) stated he then got up to see what was going on. (R8) stated he seen what the nurse was doing to (R7) by slamming him to the wall and refusing to do their job properly. (R8) stated he then told (V18) to stop what she is doing because she is hurting him. (R8) stated (V18) and (V17) then started cursing him out and telling him to shut the f*** up. (R8) stated they then left the room. (R7) stated later (V2) came in the room and he reported it to her and advised her that he wanted to make a police report. Then asked (V2) where was the two females that was in question. (V2) stated that they both are on administration leave. I provided (R7) with a report number and advised him that his report will be on file. I also advised (R7) that this matter will be turned over to our deceives division for further investigation. R7's Customer Concern and Feedback Form, dated 3/5/2024, documented, Resident reported that the CNAs were handling him rough while cleaning and drying him. Follow up: the CNAs never intended to hurt or harm the resident while turning him and providing care. His foot accidently hit the wall. On 4/8/2024 at 1:09 PM, R7 stated that he remembers what happened. R7 stated that he had his call light on for hours. R7 stated that he had his roommate go and try to get help and the staff would not come. R7 stated that when they came in the room, they were loud and yelling at him. R7 stated that V17 (CNA) and V18 (CNA) entered the room and said, What do you want. R7 stated that he informed them that he was wet and had a bowel movement. R7 stated that he told them that he had been laying in it for hours. R7 stated that they were trying to get in and out. R7 stated that he was thrown against the wall and his leg hit the wall several times. R7 stated that he informed them that it hurt but they continued and did not stop. R7 stated that they kept pushing him and each time he would hit the wall. R7 stated that he knows that he is a large guy, but this was excessive. R7 stated that he felt mistreated and abused. R7 stated that they would not listen. R7 stated that he kept saying it was hurting and nothing. R7 stated that he was being abused. R7 stated that this was the third time. R7 stated that the first two times he didn't say anything, but this was excessive. R7 stated that V2 (DON) asked him about not receiving care and he informed her of this. R7 stated that he identified V17 (CNA) and V18 (CNA) as the staff that did this. R7 stated that he was informed that those employees were currently suspended and would not be returning to the facility. R7 stated that he felt better and safe at that time. R7 stated that the V4 (Assistant Administrator) came and talk to him a couple of days later. R7 stated that he told her that he felt safe at that time because he was told that they no longer worked at the facility. R7 stated that a week or so later he was notified that they would be returning to work and stated that he was upset. R7 stated how is that? How can someone hurt you and come back? When asked if he thought the act was intentional or deliberate R7 stated that he told them that it hurt and to stop. R7 stated that they told him to shut up and kept pushing. Now if that's not intentional or deliberate. I don't know what is. R7 stated that he spoke with V2 and verified that the staff would be returning. R7 stated at the time I feared for my safety. R7 stated that he called the police that day and reported it. R7 stated that he does not feel safe at the facility. R7 stated that they are still here and can hurt him at any point hurt him. R7 stated that he feels trapped and unprotected. R7 stated that its demeaning and as a man having to depend on them and they hurt you and you can't fight back or defend your self makes you feel less than a man. R7 stated that he feels like he is going to die in this facility. On 4/8/2024 at 2:24 PM V10 (CNA) stated that R7 was alert and able to make needs known. V10 also stated that R7 can answer questions appropriately and truthful. V10 stated that R7 keeps a book with his concerns in it with dates, names, and times. On 4/8/2024 at 2:30 PM V2 (Director of Nursing) stated that on February 27, 2024, she spoke with R7 about care concerns. V2 stated that at that time R7 informed her that he does not get care. V2 stated that he has his light on for long periods of time without being answered. V2 stated that R7 informed her that when the aides come into the room, they are mad and rough with him. V2 stated that R7 informed her that V17 and V18 came to his room and cleaned him up and when they entered, they asked what did he want? V2 stated that R7 said he needed to be changed and V17 and V18 began cleaning him. V2 stated that R7 informed her that they threw him against the wall and hurt his legs. V2 stated that he told them to stop that it hurt, and they continued and did not stop. V2 stated that they kept pushing R7 against the wall and hurting him. V2 stated that she has not seen this behavior from V17 or V18. V2 stated that she has seen V18 yelling and refusing to perform care which she was suspended for. V17 stated that V17 and V18 were suspended for separate incident when she became aware of R7's concerns. V2 stated that when this issue was brought to her attention and after interviewing R8 and R7 she found them to be creditable and truthful. V2 stated that the V4 told (the administrator at the time) immediately. V2 stated that V17 and V18 had been suspended for an unrelated issue and with these abuse findings were terminated. V2 stated that the union got involved and the employees allowed to return. V2 stated that she had not spoken to or interviewed V17 and V18 until March 5 when they came in with the union representative. V2 stated that at that time V18 denied that this had occurred and V17 stated that she had not worked with R7 and had not been assigned to R7. V2 stated that V17 stated that R7 mixes her and V19 up and V19 is the staff member that works with R7. V2 stated that she did not interview V19 because R7 said that this happened on the weekend and during the week. V2 stated that she did not interview any other staff. On 4/9/2024 at 10:17 AM V4 (Assistant Administrator) stated that she was the administrator at the time of the allegation. V4 stated that she went down and talked with R7, and he said that he felt safe at that time and did not feel the need to go any further. 2. R6's Care Plan, dated 2/2/24, documented, ABUSE: (R6) is at risk for abuse and neglect r/t (related to) CHF (congested heart failure), weakness, malnutrition, hemiplegia and depression. It continues, Observe the resident for signs of fear and insecurity during delivery of care. Take steps to calm the resident and help him/her feel safe. R6's Minimum Data Set (MDS), dated [DATE], documented that R6 was cognitively intact and required assistance from staff to complete tasks. R6's Grievance, dated 3/25/2024, documented, (R6) stated on the Friday 22nd day of march, he had a BM on himself approximately 3xs. He called for CNA at 8pm and was not serviced until 8am. Follow up (R6) refused care and was verbally abusive to any staff that tried to clean him that night. (V2 DON) present that Saturday morning and was able to get 2 female staff to clean him up. On 4/5/24 at 10:05 AM V2 (DON) stated that she had received a complaint from a state surveyor when she was at the facility doing another survey that a couple of male residents, R6 and R7, had reported to her that two female CNAs were rough with them and felt like they were abusive. V2 stated she had suspended the CNAs and did an investigation. She stated that the two CNAs were V18 and V17. V2 stated after the investigation she did feel like the allegations were substantiated and felt like the CNAs should have been terminated but the union got involved and stated that the CNAs had to be brought back, so they returned to work. V2 continued to state that she did report the allegation to the V4 (Administrator) and the surveyor also reported the allegations to the (V4), but she does not know if the Administrator reported it to the state or not. V2 stated that the investigation went on for almost 3 weeks and her investigation showed they were guilty. She stated she spoke to R7's roommate, R8, who stated staff were rough with (R7). She stated (R7) called the police himself to report the incidents. She stated when the CNAs were brought back, they were told to not have any contact with the two male residents involved. On 4/5/2024 at 10:50 AM V4 (Assistant Administrator) stated that she was the administrator at the time of the incident. She stated that she did not report the allegation because (R6) has always complained about the staff and only lets a few of them take care of him. She stated that she did talk to both of the residents at different times but did not state it was specifically about the allegation. On 4/8/2024 at 1:20 PM, R6 stated that he was not being cared for. R6 stated that his call light stays on for long periods of time and when the staff come in, they are rude and disrespectful. R6 stated that he has told them to leave the room when they are being rude. R6 stated that he prefers girls to men when it comes to his care. R6 stated that it takes them a long time to come to the room then they have an attitude when I am the one who should be mad not them. How does that work. R6 stated that it takes hours. Sometimes I lay in my own filth all night. R6 stated that when they come in, they are rough and curse you out. R6 stated that they are abusive. R6 stated that he notified V2 (DON) about it and that the staff were being verbally abusive. The facility's Abuse policy, dated 9/2017, documented, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. It continues, Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Abuse is the willful infliction of injury, unreasonable confinement intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. The term willful in the definition of abuse means the individual must have acted deliberately, that the individual must have intended to inflict injury or harm. It continues, Any allegation of abuse or any incident or accident that results in serious bodily injury will be reported to the Illinois Department of Public Health immediately, but not more than two hours of the allegation of abuse. As used herein, serious means any incident or accident that causes physical harm or injury to the resident. Any incident or accident that does not involve abuse and does not result in serious bodily injury shall be reported within 24 hours. VIII. External Reporting: 1. Initial Reporting of Allegations. When an allegation of abuse, exploitation, neglect, mistreatment, or misappropriation of resident property has been made, the administrator, or designee, shall notify Department of Public Health's regional office immediately by telephone or fax. Public Health shall be informed that an occurrence of potential abuse, neglect, exploitation, mistreatment, or misappropriation of resident property has been reported to the administrator and is being investigated. The report shall include the following information, if known at the time of the report: Name, age, diagnosis and mental status of the resident allegedly abused, neglected, exploited, mistreated, or from whom property was misappropriated; Type of abuse reported (physical, sexual, verbal or mental abuse, neglect, exploitation, misappropriation of resident property, unreasonable confinement or involuntary seclusion); Date, time, location and circumstances of the alleged incident; Any obvious injuries or complaints of injury; Steps the facility has taken to protect the resident. This report shall be made immediately. As used herein, the term immediately in relation to reporting abuse, neglect, exploitation, mistreatment, misappropriation of resident property, and suspicion of a crime shall be defined as, following management of the immediate risk to the resident or residents, including the administration of necessary medical attention, and establishing the safety of the resident or residents involved or not later than two hours after forming the suspicion, if the events that cause the suspicion result in serious bodily injury, or not later than 24 hours if the events that cause suspicion do not result in serious bodily injury. 2. Five-day Final Investigation Report. Within five working days after the report of the occurrence, a complete written report of the conclusion of the investigation, including steps the facility has taken in response to the allegation, will be sent to the Department of Public Health. (42 CFR 483.12}. The final investigation report shall contain the following: Name, age, diagnosis and mental status of the resident allegedly abused, neglected, exploited, mistreated, or from whom property was misappropriated; The original allegation (note day, time, location, the specific allegation, the alleged perpetrator, witnesses to the occurrence, circumstances surrounding the occurrence and any noted injuries} A summary of facts determined during the process of the investigation, review of medical record and interview of witnesses; Conclusion of the investigation based on known facts; The police report, if applicable; If the allegation is determined to be valid and the perpetrator is an employee, a separate sheet listing the employee's name, address, phone number, title, date of hire, copies of previous disciplinary actions, and current employment status (still working, suspended or terminated).
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to properly investigate and prevent abuse for 1 of 3 (R7) residents rev...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to properly investigate and prevent abuse for 1 of 3 (R7) residents reviewed for abuse, in a sample of 12. This failure resulted in R7 being fearful, feeling trapped, unprotected, and feeling less than a man. Findings include: R7's Care Plan, dated 12/11/23, documented, ABUSE: (R7) is at risk for abuse and neglect r/t (related to) his impaired mobility. He is noted to make false allegations toward staff. 8/15/2023 Resident reported that CNA (Certified Nursing Assistant) was rough while providing care. 11/27/2023 Resident reported that a CNA was rough while providing care. It continues, Assure resident that he/she is in a safe and secure environment with caring professionals. Explain that psychosocial adjustment is often facilitated by developing a trusting relationship with another person (i.e., social worker, nurse, CNA, peer) and by verbalizing thoughts, needs and feelings. Immediately report any episodes of unknown injury, abuse or change in resident's behaviors to Administrator for immediate intervention and review. Observe the resident for signs of fear and insecurity during delivery of care. Take steps to calm the resident and help him/her feel safe. Assure the resident that staff members are available to help, and department heads maintain an open door policy. R7's Minimum Data Set, dated [DATE], documented that R7 is moderately cognitively impaired. R7's Police Report, dated 3/7/2024, documented, On Thursday March 7, 2024, I (V20, Sergeant) was dispatched to (facility) in reference to Elderly Abuse. Upon arrival I exited my patrol car and walked into the lobby where I was met by an unknown black female. The female later known as (V2 Director of Nursing/DON) stated she was the staff director and she had complaints on two of her employees for elderly abuse. (V2) stated a male in room (number) later known as (R7) advised her that he was getting beat on and verbally abused by two staff members. (V2) then escorted me to room where (R7) resides at. 1 walked into room and noticed (R8) white male with what looked as if both of his legs were amputated. I then asked (R7) did he need to speak with the police. (R7) stated he did need to speak with the police because he was getting abused, and he had a witness. I then asked (R7) what happened. (R7) stated two of the nurse's aides one known as (V17) and the other one known as (V18) abused him physically and mentally. (R7) stated he needed to be changed and the female (V18) was mad that she had to do her job and started slamming him to the wall and hurting him more. (R7) stated he was yelling and telling (V18) that she was hurting him more. (R7) stated he then was asking (V18) why was she treating him like that. (R7) stated (V18) continued to ruff him up and he kept yelling for her (V18) to stop. (R7) stated that when (V17) told him to shut the f*** up because nobody has time for that bull s**t. (R7) stated he has a roommate who witness the whole thing. I then spoke with (R7's) roommate white male later known as (R8). I asked (R8) did he witness what happened to (R7). (R8) stated yes. (R8) stated he first heard some loud bumping sounds to the wall. (R8) stated he then heard (R7) stop you are hurting me. (R8) stated he then got up to see what was going on. (R8) stated he seen what the nurse was doing to (R7) by slamming him to the wall and refusing to do their job properly. (R8) stated he then told (V18) to stop what she is doing because she is hurting him. (R8) stated (V18) and (V17) then started cursing him out and telling him to shut the f*** up. (R8) stated they then left the room. (R7) stated later (V2) came in the room and he reported it to her and advised her that he wanted to make a police report. Then asked (V2) where was the two females that was in question. (V2) stated that they both are on administration leave. I provided (R7) with a report number and advised him that his report will be on file. I also advised (R7) that this matter will be turned over to our deceives division for further investigation. R7's Customer Concern and Feedback Form, dated 3/5/2024, documented, Resident reported that the CNAs were handling him rough while cleaning and drying him. Follow up: the CNAs never intended to hurt or harm the resident while turning him and providing care. His foot accidently hit the wall. On 4/8/2024 at 1:09 PM, R7 stated that he remembers what happened. R7 stated that he had his call light on for hours. R7 stated that he had his roommate go and try to get help and the staff would not come. R7 stated that when they came in the room, they were loud and yelling at him. R7 stated that V17 (CNA) and V18 (CNA) entered the room and said, What do you want. R7 stated that he informed them that he was wet and had a bowel movement. R7 stated that he told them that he had been laying in it for hours. R7 stated that they were trying to get in and out. R7 stated that he was thrown against the wall and his leg hit the wall several times. R7 stated that he informed them that it hurt but they continued and did not stop. R7 stated that they kept pushing him and each time he would hit the wall. R7 stated that he knows that he is a large guy, but this was excessive. R7 stated that he felt mistreated and abused. R7 stated that they would not listen. R7 stated that he kept saying it was hurting and nothing. R7 stated that he was being abused. R7 stated that this was the third time. R7 stated that the first two times he didn't say anything, but this was excessive. R7 stated that V2 (DON) asked him about not receiving care and he informed her of this. R7 stated that he identified V17 (CNA) and V18 (CNA) as the staff that did this. R7 stated that he was informed that those employees were currently suspended and would not be returning to the facility. R7 stated that he felt better and safe at that time. R7 stated that the V4 (Assistant Administrator) came and talk to him a couple of days later. R7 stated that he told her that he felt safe at that time because he was told that they no longer worked at the facility. R7 stated that a week or so later he was notified that they would be returning to work and stated that he was upset. R7 stated how is that? How can someone hurt you and come back? When asked if he thought the act was intentional or deliberate R7 stated that he told them that it hurt and to stop. R7 stated that they told him to shut up and kept pushing. Now if that's not intentional or deliberate. I don't know what is. R7 stated that he spoke with V2 and verified that the staff would be returning. R7 stated at the time I feared for my safety. R7 stated that he called the police that day and reported it. R7 stated that he does not feel safe at the facility. R7 stated that they are still here and can hurt him at any point hurt him. R7 stated that he feels trapped and unprotected. R7 stated that its demeaning and as a man having to depend on them and they hurt you and you can't fight back or defend your self makes you feel less than a man. R7 stated that he feels like he is going to die in this facility. On 4/8/2024 at 2:24 PM V10 (CNA) stated that R7 was alert and able to make needs known. V10 also stated that R7 can answer questions appropriately and truthful. V10 stated that R7 keeps a book with his concerns in it with dates, names, and times. On 4/8/2024 at 12:53 PM, R8 stated that he has been roommates with R7 for a while. R8 stated that he was here when the incident occurred. R8 stated that R7 had his call light on for hours. R8 stated that he went to the nurse's station several times to get help and the staff would not come and said they were not coming. R8 stated that later that day V17 (CNA) and V18 (CNA) came in the room and asked, What do you want? R8 stated that shortly after that he could hear a bumping sound and then R7 saying ouch, stop, you're hurting me. R8 stated that he got up to find out what was going on. R8 stated that there were 2 girls. One girl was standing back, not helping, talking to the other girl. The second girl was pushing R7 against the wall. R8 stated that she was trying to clean R7. R8 stated that R7 was saying that it hurt but the girl kept pushing. R8 stated she was rough. R8 stated that when he told them that it was hurting R7 he was told to shut the h*** up. R8's MDS, dated [DATE] documents that R8 is cognitively intact. On 4/8/2024 at 2:30 PM V2 (Director of Nursing) stated that on February 27, 2024, she spoke with R7 about care concerns. V2 stated that at that time R7 informed her that he does not get care. V2 stated that he has his light on for long periods of time without being answered. V2 stated that R7 informed her that when the aides come into the room, they are mad and rough with him. V2 stated that R7 informed her that V17 and V18 came to his room and cleaned him up and when they entered, they asked what did he want? V2 stated that R7 said he needed to be changed and V17 and V18 began cleaning him. V2 stated that R7 informed her that they threw him against the wall and hurt his legs. V2 stated that he told them to stop that it hurt, and they continued and did not stop. V2 stated that they kept pushing R7 against the wall and hurting him. V2 stated that she has not seen this behavior from V17 or V18. V2 stated that she has seen V18 yelling and refusing to perform care which she was suspended for. V17 stated that V17 and V18 were suspended for separate incident when she became aware of R7's concerns. V2 stated that when this issue was brought to her attention and after interviewing R8 and R7 she found them to be creditable and truthful. V2 stated that the V4 told (the administrator at the time) immediately. V2 stated that V17 and V18 had been suspended for an unrelated issue and with these abuse findings were terminated. V2 stated that the union got involved and the employees allowed to return. V2 stated that she had not spoken to or interviewed V17 and V18 until March 5 when they came in with the union representative. V2 stated that at that time V18 denied that this had occurred and V17 stated that she had not worked with R7 and had not been assigned to R7. V2 stated that V17 stated that R7 mixes her and V19 up and V19 is the staff member that works with R7. V2 stated that she did not interview V19 because R7 said that this happened on the weekend and during the week. V2 stated that she did not interview any other staff. On 4/9/2024 at 10:17 AM V4 (Assistant Administrator) stated that she was the administrator at the time of the allegation. V4 stated that she went down and talked with R7, and he said that he felt safe at that time and did not feel the need to go any further. On 4/5/2024 at 11:15 AM, V16 (Corporate Nurse) stated that she was going to re-suspend the two CNAs involved because (R7) reported to the surveyor he feels like they are continuing to be aggressive with him. V16's signed statement, dated 4/5/2024, documented, At 11:20 a.m., I (V16) regional nurse consultant for *** spoke to (R7) regarding the concerns that surveyor had brought to the team today stating (R7) does not feel safe and the CNAs he had previously had concerns with and provided care for him. During my conversation with (R7), he stated he had concerns in the past with (V18 CNA) and (V17 CNA). He stated he has been in the hospital and since he has been back, they have not been assigned to him as his CNA. He states (V21 CNA) takes care of him. He stated that at this time he feels safe and has no concerns. (R6) voiced no complaints or concerns with any nursing staff. He states he feels safe. (V17) states she has never worked (R7's) set. After looking at the staffing patterns it confirms that (V17) is not assigned to his set nor was, he previously. A call was placed to CNA (V18). She states she does not remember an incident with (R7 or R6). She does not remember all the staff that help her with residents on her set. After speaking with (V19), a CNA who also works the assigned set of (R7 and R6) states (R6) often complains about all staff and he is care planned for that behavior. He only likes certain staff. (R7) has never made any complaints about any care or staff to her knowledge. V1 (Administrator) interviewed (R7) and (R6) 4/5/24 and there were no concerns voiced today. I (V16) regional nurse consultant provided an in-service to the V1 (Administrator), V4 (Administrator in training), V2 (DON) and V3 (ADON). The Administrator or delegate has initiated in-servicing staff on the abuse prevention policy. Care plans reviewed of both residents. On 4/9/2024 at 1:29 PM, V17 (CNA) stated that she was aware of the allegations regarding R7. V17 stated that she has not provided care for R7. V17 stated that she works weekdays only. V17 stated that she has not been assigned to him and have not provided and or assisted anyone with providing care for R7. V17 continued to state that they get her and V19 mixed up and she works weekends and works R7's set. V17 stated that she was not interviewed about the allegations with R7 until April 5th, and she wrote a statement at that time. R17 stated that once returning to work she has not been resuspended pending an investigation. V17's Employee Timecard, documented that V17 returned to work on 3/25/2024. On 4/10/2024 at 2:42 PM, V18 (CNA) stated that she was never interviewed about R7. V18 stated that she heard through hearsay but never did V2 (DON) nor V4 (Assistant Administrator) interview her about R7. V18 stated that she is not aware of any allegation about her being mean, rough, or cursing at R7 and R8. V18 stated that she was suspended for refusing to care for R6. V18 stated that R6 was sexually inappropriate and felt uncomfortable and did not want to go in the room alone. V18 stated that since then she has been reinstated and is currently working. V18 stated that she has been told that she could not work with R6. V18 stated that she has not been told that she can't work with R7. V18 stated that R7 has been in the hospital. V18 stated that R7 is not on her set but she has helped with his care from time to time. V18 stated that she has not worked with V17 (CNA). V18 stated that only on Mondays do they work on the same day. V18 stated that she has not worked with her. V18 stated that she has worked with V19 (CNA) , but that it has been a while and could not say for sure when. V18 stated that she has not abused R7 in anyway. V18 stated that she was not interviewed or suspended regarding an allegation of abuse for R7. V18 stated that she has never been interviewed regarding any incident with R7 have not been re-suspended and has worked in the facility. V18's Employee Timecard, documented that V18 returned to work on 3/23/2024. The facility's Abuse policy, dated 9/2017, documented, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. It continues, Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Abuse is the willful infliction of injury, unreasonable confinement intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. The term willful in the definition of abuse means the individual must have acted deliberately, that the individual must have intended to inflict injury or harm. It continues, Any allegation of abuse or any incident or accident that results in serious bodily injury will be reported to the Illinois Department of Public Health immediately, but not more than two hours of the allegation of abuse. As used herein, serious means any incident or accident that causes physical harm or injury to the resident. Any incident or accident that does not involve abuse and does not result in serious bodily injury shall be reported within 24 hours. VIII. External Reporting: 1. Initial Reporting of Allegations. When an allegation of abuse, exploitation, neglect, mistreatment, or misappropriation of resident property has been made, the administrator, or designee, shall notify Department of Public Health's regional office immediately by telephone or fax. Public Health shall be informed that an occurrence of potential abuse, neglect, exploitation, mistreatment, or misappropriation of resident property has been reported to the administrator and is being investigated. The report shall include the following information, if known at the time of the report: Name, age, diagnosis and mental status of the resident allegedly abused, neglected, exploited, mistreated, or from whom property was misappropriated; Type of abuse reported (physical, sexual, verbal or mental abuse, neglect, exploitation, misappropriation of resident property, unreasonable confinement or involuntary seclusion); Date, time, location and circumstances of the alleged incident; Any obvious injuries or complaints of injury; Steps the facility has taken to protect the resident. This report shall be made immediately. As used herein, the term immediately in relation to reporting abuse, neglect, exploitation, mistreatment, misappropriation of resident property, and suspicion of a crime shall be defined as, following management of the immediate risk to the resident or residents, including the administration of necessary medical attention, and establishing the safety of the resident or residents involved or not later than two hours after forming the suspicion, if the events that cause the suspicion result in serious bodily injury, or not later than 24 hours if the events that cause suspicion do not result in serious bodily injury. 2. Five-day Final Investigation Report. Within five working days after the report of the occurrence, a complete written report of the conclusion of the investigation, including steps the facility has taken in response to the allegation, will be sent to the Department of Public Health. (42 CFR 483.12}. The final investigation report shall contain the following: Name, age, diagnosis and mental status of the resident allegedly abused, neglected, exploited, mistreated, or from whom property was misappropriated; The original allegation (note day, time, location, the specific allegation, the alleged perpetrator, witnesses to the occurrence, circumstances surrounding the occurrence and any noted injuries} A summary of facts determined during the process of the investigation, review of medical record and interview of witnesses; Conclusion of the investigation based on known facts; The police report, if applicable; If the allegation is determined to be valid and the perpetrator is an employee, a separate sheet listing the employee's name, address, phone number, title, date of hire, copies of previous disciplinary actions, and current employment status (still working, terminated or suspended).
Feb 2024 5 deficiencies 3 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to prevent resident to resident abuse for 2 of 3 resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to prevent resident to resident abuse for 2 of 3 residents (R5, R6) reviewed for abuse in the sample of 18. This failure resulted in R6 being sent to the hospital for evaluation of a laceration on his face and R5 being sent to jail for assaulting R6. Findings include: On 2/6/24 at 11:15 AM R6 was lying in bed in his room. He was reluctant to talk and gave short answers to questions. R6 stated R5 came into the bathroom when he was in there and tried to force him to get out. R6 stated when he would not get out, R5 hit him in the eye and then in the nose with a plunger. R6 had a small abrasion on the bridge of his nose over a purple bruise. R6 stated the staff heard him screaming at R5 to leave him alone and they came in and got him out. R6 stated R5 has threatened him verbally before but he never hit R6 before this. R6 stated this happened a few nights ago. He stated he did not know if R5 was back because the police took him to jail, but he had not seen him since the police took him away. R6's Face Sheet, printed 2/8/24, documents he has diagnoses which include Drug Induced Parkinsonism, Paranoid Schizophrenia, Depression, and Dementia. R6's Minimum Data Set (MDS) dated [DATE] documents he is moderately cognitively impaired and did not have any behaviors during the look back period for that assessment. R6's Care Plan dated 11/4/21 documents ABUSE: (R6) is at risk for abuse and neglect r/t (related to) his dx (diagnosis) of dementia. R6's Care Plan goal documents Staff will monitor well-being of others. Resident will have zero episodes of abuse and neglect throughout next review. R6's Care Plan interventions documents Assure resident that he/she is in a safe and secure environment with caring professionals. Explain that psychosocial adjustment is often facilitated by developing a trusting relationship with another person (i.e. (for example)., social worker, nurse, CNA (Certified Nursing Assistant), peer) and by verbalizing thoughts, needs and feelings. R6's Physician Order dated 2/4/24 documents: Triple Antibiotic Ointment 3.5/400/5000 (Neomycin-Bacitracin-Polymyxin) Apply per directions to nose topically one time a day for abrasion. R5's Face Sheet, printed 2/8/24 documents his diagnoses to include Epilepsy, Intractable with Status Epilepticus, Emphysema, Cognitive Communication Deficit, Anxiety Disorder, Unspecified Dementia, Alzheimer's with Early onset, Expressive Language Disorder, A-Fib, Bradycardia, Cannabis Use, and Traumatic Brain Injury. R5's MDS dated [DATE] documents R5 moderately cognitively impaired. R5's Care Plan, undated, documents ABUSE: (R5) is at risk for abuse and neglect r/t his impaired cognition secondary to dx of Alzheimer's and Dementia. There were three entries on this care plan of resident-to-resident altercations R5 has been involved in: 5/6/2023 Peer altercation; 6/4/23 resident was reported as the alleged perpetrator in res (resident) to res allegation; 11/5/2023 Peer reported (R5) made contact with him in chest area. R5's Care Plan intervention documents Review assessment information. Emphasize treatment of casual factors and/or interventions designed to moderate/reduce symptoms (make treatment of compulsive behavior, substance abuse, anger and mental health issues available to the resident, as indicated). Another of R5's Care Plans, undated, documents The resident has a history of substance and alcohol abuse. Problems and symptoms are manifested by recurrent hospitalizations, homelessness, and exacerbation of symptoms of mental illness. (R5) has repeatedly returned from a pass intoxicated. He admits to drinking beer and sometimes harder liquor. He denies having a problem with alcohol and does not want to seek treatment at this time. He has been educated on the impact of his use on his medical diagnoses and need to withhold medications when he is under the influence. Diagnoses: Cannabis Use, Unspecified, with other cannabis-induced disorder; Alcohol Abuse. The goal for this Care Plan documents The resident will refrain from using non-prescribed substances through the next review period. The Interventions document Implement increasingly restrictive interventions in an effort to help the resident break the addictive cycle. Interventions may include supervision while in the community, restricted independent pass privileges, implementation of money guidance and budget controls to reduce/prevent access to substance. Meet with the IDT (Interdisciplinary Team) to discuss the extent of the resident's illness. The physician may consider a referral to the psychiatrist and/or write an order restricting 'pass privileges. Work with the resident to establish a verbal or written behavioral contract specifying what is and is not allowed. Make sure the resident is aware of rules prohibiting use of alcohol, illicit substances and intoxication. R5's undated Care Plan further documents LEGAL: The resident has a history of criminal behavior. The resident has demonstrated stability during the admission screening process and does not appear to present an unusual risk at this time. The IL. Dept of Public Health performed a Criminal History Analysis and determined the level of risk as low. According to the resident's history he has been convicted of criminal trespass, retail theft, unlawful use of a weapon and possession of a firearm. On 2/6/24 at 9:03 AM V1 (Administrator) stated it was reported to her that R5 had returned from an LOA (Leave of Absence) and was intoxicated. She stated he had returned from previous LOAs intoxicated before this episode. She stated typically the nurses would call his physician to see if any of his medications needed to be held due to his alcohol intake. She stated if he was having behaviors, they would send him out to the emergency room for evaluation. She stated on Saturday, February 3,2024 when he returned to the facility intoxicated, he went into the bathroom and the staff overheard a commotion and went into the bathroom and another resident, R6, told staff that R5 hit him with a plunger, but there were no witnesses and R6 had no injuries. V1 stated R6 was sent to the local emergency room for evaluation and came back that same night. V1 stated R6 had a scratch and bruising on his nose. She stated the police were notified and R5 was taken to jail, and he returned to the facility last night, 2/5/24, but was sent to the hospital this morning because he was having seizures. On 2/8/24 at 3:00 PM V23 (Psycho-Social Rehab Aide) stated R5 was in anger management group and would sometimes come to socialization groups that they have twice a day. She stated the groups did not hold his interest for very long at a time. She stated R5 is not in any type of group for his history of drug and alcohol abuse. V23 stated when R5 is not drunk he's nice to other residents, but when he is drunk, he is worrisome to everyone; he bothers staff and residents, including irritating other residents bad enough that it would cause fights between them and him. She gave the example of R18, and stated if R18 is yelling to go outside and R5 is drunk, R5 will go up and tell him to shut up or he is going to jump on him. V23 stated R5 did hit R18 sometimes. She stated if R5 is not intoxicated, R18's yelling does not bother him. V23 stated they need to stop R5 from going out on his own because he is drunk every time he comes back into the facility. On 2/9/24 at 1:07 PM V8 (Psycho-Social Rehab Coordinator) stated if R5 returns to the facility intoxicated, staff just try to get him to go lay down in his room. She stated the nurses have sent him out to the hospital and the hospital sends him right back. She stated sometimes they will send him to the Psycho-Social Rehab office, and they will let him sit with them or play checkers or something to keep him busy, so he doesn't bother anyone else. V8 stated they do not have any type of programs to address his drug or alcohol addictions. She stated they have not tried to do a contract with him to offer consequences related to his behaviors he has when he is intoxicated. On 2/12/24 at 3:42 PM V10 (Licensed Practical Nurse/LPN) stated she was the nurse taking care of R5 on the night of the incident when he hit R6. She stated several staff came to get her, telling her R5 had hit another resident in the bathroom. V10 stated when she got to the bathroom, R6 was pulling his pants up and stated, (R5) hit me. V10 stated R5 was present and stating, I didn't hit anybody. She stated the staff had already separated the residents. She stated R6 had a laceration on his nose and said R5 had hit him with a plunger. V10 stated R6 went to the hospital for evaluation and returned with no negative findings other than triple antibiotic ointment to the laceration on his nose. V10 stated the police came and arrested R5 for assault and took him from the facility. V10 stated R5 had just returned from an outing prior to the incident. She stated he had a certain walk when he was intoxicated, and she felt like he was intoxicated that evening. She stated the police officer also stated R5 appeared intoxicated. V10 stated she was usually R5's nurse on the weekends and he frequently returned from outings intoxicated. She stated he was loud when he was intoxicated, and they usually tried to direct him to his room to sleep it off, but he usually just came right back out and was loud and obnoxious, trying to tell other residents what to do. V10 stated they would try to bribe him by telling him they would send him to the hospital due to his behaviors, but he was alert and oriented x 4 and knew the EMTs (Emergency Medical Technicians) would not take him if he refused to go. V10 stated R5 went out frequently and returned intoxicated and often had to be redirected by staff, telling R5 he could not tell the other residents what to do. V10 stated when R5 is sober, he is very friendly and likes to help with straightening the dining room. She stated there are really no groups to help with alcohol or drug problems, but only social groups, and it is up to the residents if they want to go or not. V10 stated there are really no consequences for R5 when he goes out and comes back intoxicated. She stated they have had meetings before with R5 and his family but family refuse to sign him out and in because they say he can do what he wants. She stated if staff do try to keep him from going out, R5 will try and elope. She stated R5 is not seen by a psychiatrist because he doesn't have any mental illness diagnoses to her knowledge. She stated she thinks he is homeless, and he gets intoxicated and has seizures and that is why he is a resident. She stated R6 is very quiet and does not have any aggressive behaviors and has never had any problems with other residents. The facility's policy, Abuse Policy and Prevention Program, revised 10/2022 documents, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. Under, Establishing a Resident Sensitive Environment the policy documents, Resident Assessment: As part of the resident's life history on the admission assessment, comprehensive care plan, and MDS assessments, staff will identify residents with increased vulnerability for abuse, neglect, exploitation, mistreatment, history of trauma or misappropriation of resident property, who have needs, triggers and behaviors that might lead to conflict. Through the care planning process, staff will identify any problems, goals or approaches, which would reduce the chances of abuse, neglect, exploitation, mistreatment or misappropriation of resident property for these residents. Staff will continue to monitor the goals and approaches on a regular basis and updated as necessary. Under, Protection of Residents the policy documents: Residents who allegedly abused another resident shall be immediately evaluated to determine the most suitable therapy, care approaches, and placement, considering his or her safety, as well as the safety of other residents and employees of the facility. In addition, the facility shall take all steps necessary to ensure the safety of the residents.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide treatments to pressure ulcers as ordered by th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide treatments to pressure ulcers as ordered by the physician for 2 of 2 residents (R10 and R11) reviewed for pressure ulcers in the sample of 18. This failure resulted in R10's pressure ulcer becoming infected and increasing in size. Findings include: 1.On 2/8/24 at 10:35 AM V6, Wound Nurse provided pressure ulcer care to R10's pressure ulcers on his coccyx and left ischium. V6 removed the dressing from his coccyx which was saturated with serosanguinous drainage. She cleansed his wound with wound cleanser and then applied ordered treatment of Flagyl (crushed), silver Silvadene, gentamycin, collagen powder and calcium alginate that she then covered with a foam bordered dressing. She stated this wound was improving. After washing her hands and removing the dressing from R10's left hip/ischium, there was a foul odor coming from this wound. The base of the wound had a greenish yellowing color and moderate drainage. V6 stated the odor and green color were new and she planned to notify the wound physician and see if he wanted a culture of the wound because it looked infected. V6 then cleansed the wound with wound cleanser and put the same treatment on this wound as the coccyx wound. R10 stated he cannot really feel much in his legs because he is paralyzed but stated he did feel warmth in the wound that was not usually there. R10's Face Sheet, printed 2/9/24 documents his diagnoses to include Cerebral Vascular Accident, Paraplegia, Severe Protein-Calorie Malnutrition, Need for Assist with Personal Care; Osteoarthritis, Osteomyelitis, Anxiety, Stage 3 Pressure Ulcer of Sacral Region and Left Trochanter. R10's Minimum Data Set (MDS) dated [DATE] documents R10 is alert and oriented x 3 and requires substantial assist with transfers and turning and positioning. It documents he has a colostomy and an indwelling urinary catheter. R10's Care Plan, updated 10/17/23, documents (R10) is at risk for skin complications r/t (related to) adult failure to thrive. 2/14/2020 (R10) admitted with multiple pressure ulcers. 10-16-23 Tx (treatment) orders still in place for coccyx and left ischium per (V35, Wound Physician). There was no goal or interventions included in this care plan. R10's Physician Order dated 10/24/23 documents Cleanse wound to coccyx and left ischium with wound cleanser, open Metronidazole capsule and sprinkle medication onto wound bed, apply silver sulfadiazine, collagen powder, gentamicin ointment, Dakin's-soaked calcium alginate, and cover with foam dressing BID (two times a day) and PRN (as needed) until healed. Monitor for S&S (signs and symptoms) of infection, contact MD (Medical Doctor). R10's Treatment Administration Records (TARs) were reviewed for January and February 2024 with no treatments being documented as done as ordered in the following months on the following days: February 2024: 2/3/24 AM or PM or 2/4/24 PM. January 2024 1/1/24 PM, 1/2/24 AM, 1/5/24 AM, 1/6/24 PM, 1/7/24 PM, 1/8/24 AM or PM, 1/10/24 AM or PM, 1/11/24 PM,1/12/24 AM or PM, 1/13/24 PM,1/14/24 AM or PM, 1/15/24 PM, 1/18/24 AM,1/21/24 PM,1/29/24 PM, or 1/31/24 AM. R10's Wound Physician Wound Evaluation and Management Summary reports dated 1/1/24, 1/8/24, 1/15/24, 1/29/24 and 2/5/24 were reviewed with documentation of wound deterioration of R10's left ischial pressure ulcer as evidenced by the wound increasing in size and having increased purulent drainage. The weekly wound measurements are as follows: 1/1/24: 1.1 cm (centimeters) by (x )1.2 cm x 0.5 cm 1/8/24: 1.1 cm x 1.1 cm x 0.5 cm 1/15/24: 1 cm x 1 cm x 0.5 cm 1/29/24: 2 cm x 1 cm x 0.5 cm 2/5/24: 2.6 cm x 1.8 cm x 0.5 cm R10's Physician's Order for treatment to the pressure ulcer on his left ischium remained the same (Alginate Calcium, Sodium Hypochlorite Solution (Dakin's), and Metronidazole Sprinkled twice daily with gauze island dressing with border twice daily, until 2/5/24 when V35 added Silver Sulfadiazine to the treatment. 2. On 2/8/24 at 10:07 AM V6 went in to provide pressure ulcer treatment for R11 to her stage 4 pressure ulcer to her sacrum. V6 proceeded to perform pressure ulcer treatment. R11's dressing was already off because it was soiled with feces and removed during incontinent care. V6 cleansed R11's sacral wound with wound cleanser and it started bleeding with bright red blood noted. V6 stated the wound was looking much better and was shallower as it improved. She stated R11 is followed by the wound physician. After wound was cleansed, V6 applied the treatment of calcium alginate soaked in Dakin's solution and covered with dry dressing. R11's Face Sheet printed 2/8/24 documents her diagnoses to include Malignant Neoplasm of Ureter, Long Term Use of Anticoagulant, Protein-Calorie Malnutrition, Obstructive /Reflux Uropathy, Type 2 DM (Diabetes Mellitus), Bipolar Disorder, Schizophrenia, Psychotic Disorder with Delusions, and Pressure Ulcer of Sacral Region, Stage 4. R11's Physician Order dated 2/9/24 documents: apply 1/4 strength Dakin's solution to gauze and calcium alginate to sacral wound, cover with island dressing QD (every day) and PRN every day shift for treatment and prevention of skin infection. The previous treatment dated 10/10/23 documented: apply 1/4 strength Dakin's solution to gauze and calcium alginate to sacral wound, cover with island dressing BID (twice a day) and PRN. R11's Treatment Administration Records were reviewed for February and January: Treatments were not documented as being done as ordered in the following months on the following days: February 2024: 2/3/24 AM, 2/5/24 AM and PM, 2/6/24 AM, or 2/8/24 PM; January 2024: 1/1/24 AM, 1/2/24 PM, 1/8/24 AM, 1/10/24 AM, 1/11/24 AM and PM, 1/12/24 PM, 1/14/24 PM, 1/17/24 AM, 1/18/24 PM, 1/20/24 AM, 1/21/24 PM, 1/24/24 AM, 1/27/24 PM, 1/30/24 AM, or 1/31/24 AM. On 2/12/24 at 3:30 PM V35, Wound Physician, during phone interview, stated he does not feel like R10 not getting his pressure ulcer treatments is the reason his pressure ulcer to his left ischium is getting worse. V35 stated he thinks the wound has become infected, which has happened in the past. V35 stated the pressure ulcer on his left ischium is worse because it is infected. He stated R10 is non-compliant with staying off the pressure ulcers as he will stay up in his chair for long periods of time. V35 stated sometimes he orders treatments to be done twice a day in hopes that they will actually be done once a day. V35 stated he would expect his orders to be followed but he does not think there is any negative consequences to R10's or R11's pressure ulcer treatments and wound care not being done as ordered. The facility's policy, Pressure Injuries, revised 6/2016 documents, To prevent or reduce the incidence of pressure injuries, standards of practice should be implemented. A pressure injury may be defined as any lesions caused by unrelieved pressure that results in damage to the underlying tissue. Although friction and shear are not primary causes of pressure injuries, friction and shear are important contributing factors to the development of pressure injuries.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0740 (Tag F0740)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide behavioral treatment and services to address t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide behavioral treatment and services to address the diagnoses of alcohol and/or substance abuse for 1 of 3 residents (R5) reviewed for behavioral services in the sample of 18. This failure resulted in R5 not receiving any substance abuse treatment or services. Subsequently, R5 returned from an outing intoxicated and physically assaulted R6, striking R6 in the face with a toilet plunger resulting in R6 being sent to the hospital for evaluation of a laceration on his face and R5 being taken to jail for assaulting R6. Findings include: R5's Face Sheet, printed 2/8/24 documents his diagnoses to include Epilepsy, Intractable with Status Epilepticus, Emphysema, Cognitive Communication Deficit, Anxiety Disorder, Unspecified Dementia, Alzheimer's with Early onset, Expressive Language Disorder, A-Fib, Bradycardia, Cannabis Use, and Traumatic Brain Injury. R5's Minimum Data Set, dated [DATE] documents R5 moderately cognitively impaired. R5's Care Plan, undated, documents ABUSE: (R5) is at risk for abuse and neglect r/t his impaired cognition secondary to dx of Alzheimer's and Dementia. There were three entries on this care plan of resident-to-resident altercations R5 has been involved in: 5/6/2023 Peer altercation; 6/4/23 resident was reported as the alleged perpetrator in res (resident) to res allegation; and 11/5/2023 Peer reported (R5) made contact with him in chest area. An intervention for this care plan, undated, documents Review assessment information. Emphasize treatment of casual factors and/or interventions designed to moderate/reduce symptoms (make treatment of compulsive behavior, substance abuse, anger and mental health issues available to the resident, as indicated). R5's Care Plans, undated, documents DUAL DIAGNOSIS: The resident has a history of substance and alcohol abuse. Problems and symptoms are manifested by recurrent hospitalizations, homelessness, and exacerbation of symptoms of mental illness. (R5) has repeatedly returned from a pass intoxicated. He admits to drinking beer and sometimes harder liquor. He denies having a problem with alcohol and does not want to seek treatment at this time. He has been educated on the impact of his use on his medical diagnoses and need to withhold medications when he is under the influence. Diagnoses: Cannabis Use, Unspecified, with other cannabis-induced disorder; Alcohol Abuse. The goal for this Care Plan documents The resident will refrain from using non-prescribed substances through the next review period. Interventions for this Care Plan document Implement increasingly restrictive interventions in an effort to help the resident break the addictive cycle. Interventions may include supervision while in the community, restricted independent pass privileges, implementation of money guidance and budget controls to reduce/prevent access to substance. Meet with the IDT (Interdisciplinary Team) to discuss the extent of the resident's illness. The physician may consider a referral to the psychiatrist and/or write an order restricting 'pass privileges.' Work with the resident to establish a verbal or written behavioral contract specifying what is and is not allowed. Make sure the resident is aware of rules prohibiting use of alcohol, illicit substances, and intoxication. R5's undated Care Plan further documents LEGAL: The resident has a history of criminal behavior. The resident has demonstrated stability during the admission screening process and does not appear to present an unusual risk at this time. The IL. Dept of Public Health performed a Criminal History Analysis and determined the level of risk as low. According to the resident's history he has been convicted of criminal trespass, retail theft, unlawful use of a weapon and possession of a firearm. R5's Progress Notes document a history of repeated incidents of returning to the facility intoxicated after going out on leave of absences including the following: R5's Progress Note, dated 2/3/24 at 8:52 PM, documents, Several staff members came to the nurse's station to tell nurses saying this resident hit another resident in the face with a plunger in the bathroom. When approached this resident stated not doing anything to anybody. Resident seems under the impression of being intoxicated with confusion, red eyes, and a leaning walk. Police called and approached resident who then took him in the police car shortly after. R5's Social Service Progress Note dated 11/14/23 at 2:20 PM documents, Resident is A & O x 3 (Alert and oriented) with periods of confusion. Resident continues to report he is working towards moving into the community but lacks the capacity to care for himself. He is functionally illiterate and continues to need medication monitoring. He has difficulty complying with the rules of the facility as it relates to community outings and has returned intoxicated on more than one occasion. R5's Progress Note dated 11/10/23 at 11:28 PM documents, Resident noted intoxicated. Resident going throughout facility, making noises, yelling, and demanding to go out and smoke. Resident redirected to his room, upon attempt to redirect, resident continues to yell. Resident asked repeatedly to quiet down and go to personal area. Resident currently in his room at this time. Staff to continue to monitor behaviors for safety of himself and others. R5's Progress Note dated 10/30/23 at 10:27 PM documents, Res came back from the facility and said he forgot his phone at the liquor store. Minutes later the front called a code and res was outside. Res was at first refusing to come in as he wanted his phone from the liquor store. The nurse advised to call the police and ambulance. Res then came back in the building and went to his room. Ambulance and police officers came, and resident stayed in building. Resident rested for a while and then got back up to get his meds. On 2/6/24 at 11:15 AM R6 was lying in bed in his room. He was reluctant to talk and gave short answers to questions. R6 stated R5 came into the bathroom when he was in there and tried to force him to get out. R6 stated when he would not get out, R5 hit him in the eye and then in the nose with a plunger. R6 had a small abrasion on the bridge of his nose over a purple bruise. R6 stated the staff heard him screaming at R5 to leave him alone and they came in and got him out. R6 stated R5 has threatened him verbally before but he never hit R6 before this. R6 stated this happened a few nights ago. He stated he did not know if R5 was back because the police took him to jail, but he had not seen him since the police took him away. On 2/6/24 at 9:03 AM V1 (Administrator) stated it was reported to her that R5 had returned from an LOA (Leave of Absence) and was intoxicated. She stated he had returned from previous LOAs intoxicated before this episode. She stated typically the nurses would call his physician to see if any of his medications needed to be held due to his alcohol intake. She stated if he was having behaviors, they would send him out to the emergency room for evaluation. She stated on Saturday, 2/3/24 when he returned to the facility intoxicated, he went into the bathroom and the staff overheard a commotion and went into the bathroom and another resident, R6, told staff that R5 hit him with a plunger, but there were no witnesses and R6 had no injuries. V1 stated R6 was sent to the local emergency room for evaluation and came back that same night. V1 stated R6 had a scratch and bruising on his nose. She stated the police were notified and R5 was taken to jail, and he returned to the facility last night, 2/5/24, but was sent to the hospital this morning because he was having seizures. On 2/8/24 at 3:00 PM V23 (Psycho-Social Rehab Aide) stated R5 was in an anger management group and would sometimes come to socialization groups that they have twice a day. She stated the groups did not hold his interest for very long at a time. She stated R5 is not in any type of group for his history of drug and alcohol abuse. She stated there are no residents who go out to any type of AA (Alcohol Anonymous) meetings. V23 stated she thinks a few years ago, before COVID, some AA sponsors would come in and take some of the residents to meetings but stated R5 was never part of that program. V23 stated when R5 is not drunk he's nice to other residents, but when he is drunk, he is worrisome to everyone; he bothers staff and residents, including irritating other residents bad enough that it would cause fights between them and him. She gave the example of R18, and stated if R18 is yelling to go outside and R5 is drunk, R5 will go up and tell him to shut up or he is going to jump on him. V23 stated R5 did hit R18 sometimes. She stated if R5 is not intoxicated, R18's yelling does not bother him. V23 stated they need to stop R5 from going out on his own because he is drunk every time he comes back into the facility. On 2/8/24 at 3:10 PM V24 (Psycho-Social Rehab Aide) stated R5 goes out 3-4 times a week and always comes back intoxicated. She stated they have tried to revoke his walking privileges but if no one lets him out, he kicks the door open. On 2/9/24 at 1:07 PM V8 (Psycho-Social Rehab Coordinator) stated if R5 returns to the facility intoxicated, staff just try to get him to go lay down in his room. She stated the nurses have sent him out to the hospital and the hospital sends him right back. She stated sometimes they will send him to the Psycho-Social Rehab office, and they will let him sit with them or play checkers or something to keep him busy, so he doesn't bother anyone else. V8 stated they do not have any type of programs to address his drug or alcohol addictions. She stated they have not tried to do a contract with him to offer consequences related to his behaviors he has when he is intoxicated. On 2/12/24 at 3:42 PM V10 (Licensed Practical Nurse/LPN) stated she was the nurse taking care of R5 on the night of the incident when he hit R6. She stated several staff came to get her, telling her R5 had hit another resident in the bathroom. V10 stated when she got to the bathroom, R6 was pulling his pants up and stated, (R5) hit me. V10 stated R5 was present and stating, I didn't hit anybody. She stated the staff had already separated the residents. She stated R6 had a laceration on his nose and said R5 had hit him with a plunger. V10 stated R6 went to the hospital for evaluation and returned with no negative findings other than triple antibiotic ointment to the laceration on his nose. V10 stated the police came and arrested R5 for assault and took him from the facility. V10 stated R5 had just returned from an outing prior to the incident. She stated he had a certain walk when he was intoxicated, and she felt like he was intoxicated that evening. She stated the police officer also stated R5 appeared intoxicated. V10 stated she was usually R5's nurse on the weekends and he frequently returned from outings intoxicated. She stated he was loud when he was intoxicated, and they usually tried to direct him to his room to sleep it off, but he usually just came right back out and was loud and obnoxious, trying to tell other residents what to do. V10 stated they would try to bribe him by telling him they would send him to the hospital due to his behaviors, but he was alert and oriented x 4 and knew the EMTs (Emergency Medical Technicians) would not take him if he refused to go. V10 stated R5 went out frequently and returned intoxicated and often had to be redirected by staff, telling R5 he could not tell the other residents what to do. V10 stated when R5 is sober, he is very friendly and likes to help with straightening the dining room. She stated there are really no groups to help with alcohol or drug problems, but only social groups, and it is up to the residents if they want to go or not. V10 stated there are really no consequences for R5 when he goes out and comes back intoxicated. She stated they have had meetings before with R5 and his family but family refuse to sign him out and in because they say he can do what he wants. She stated if staff do try to keep him from going out, R5 will try and elope. She stated R5 is not seen by a psychiatrist because he doesn't have any mental illness diagnoses to her knowledge. She stated she thinks he is homeless, and he gets intoxicated and has seizures and that is why he is a resident. She stated R6 is very quiet and does not have any aggressive behaviors and has never had any problems with other residents. On 2/13/24 at 9:11 AM, during phone interview, V1 (Administrator) stated her regional director told her they do have a policy regarding alcohol and substance abuse, and she would be emailing it as soon as she received it. V1 stated she had reviewed R5's chart and talked to other staff and determined that R5 had not been seen by a psychiatrist for several months and he was not receiving any type of treatment for his history of alcohol abuse. The facility's policy, Residents with Substance Use Disorder, revised 1/22/23 documents, It is the policy of this facility to create an environment as safe as possible for residents with a history of substance use disorder. The policy documents the definition of Substance Use Disorder (SUD) as the recurrent use of alcohol and/or drugs that causes clinically and functionally significant impairment, such as health problems, disability, and failure to meet major responsibilities at work, school or home. Under Policy Explanation and Compliance Guidelines the facility documents, 1. Residents with a history of Substance Use Disorder (SUD) will be assessed for risks including the potential to leave the facility without notification and use of illegal/prescription drugs. Care plan interventions will be implemented to included increased monitoring and supervision of the resident and their visitors. 2. When substance use is suspected, (in the facility or upon return from an absence from the facility), facility staff should implement the care plan interventions; these may include the notification of the resident's physician or non-physician practitioner. 3. Care planning interventions will address risks by providing appropriate diversions for residents and encouraging residents to seek out facility staff to discuss their plan of care, including discharge planning, rather than leaving to seek substances which could endanger his/her health or safety. 7. The facility will make an effort to prevent substance use which may include providing substance use treatment services, such as behavioral health services, medication-assisted treatment (MAT), alcoholic/narcotics anonymous meetings, working with the resident and the family, if appropriate, to address goals related to their stay in the nursing home, and increased monitoring and supervision. The efforts may include outside services that may include behavior health services, alcoholics or narcotics anonymous meetings, etc. as well and in-house services.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to provide treatments to a diabetic ulcer as ordered by the physician for one of three residents (R9) reviewed for wounds in the ...

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Based on observation, interview and record review, the facility failed to provide treatments to a diabetic ulcer as ordered by the physician for one of three residents (R9) reviewed for wounds in the sample of 18. Findings include: On 2/8/24 at 8:35 AM V14 (Registered Nurse) performed treatment to wound on R9's right outer heel. After soaking the dressing off, the old dressing was noted to have moderate amount of serosanguinous drainage on it. The wound was about the size of a quarter with a black necrotic base. R9 voiced discomfort when V14 cleansed the wound, so he stopped and had her nurse, V11 (Licensed Practical Nurse) come and administer some pain medication (Oxycontin 5 mg). R9 allowed V14 to continue to cleanse the wound with wound cleanser, apply betadine and dry dressing and then wrap it with gauze. After the treatment was completed, R9 stated the nurses do her treatments on most days but not every day. R9's Physician Order dated 2/8/24 documents Cleanse right lateral heel with wound cleanser/normal saline, apply betadine and cover with dry dressing and wrap with stretch gauze every other day and as needed (order prior to this on 2/2/24 was the same treatment but ordered to be done daily). R9's Treatment Administration Record (TAR) dated February 2024 does not document R9's treatment was done as ordered for her right heel wound on 2/5/24 or 2/6/24 when it was still ordered to be done daily. R9's Wound Physician Progress Note dated 2/5/24 documents the wound as a Full Thickness Diabetic Wound of Right Heel. The initial measurements were documented in the progress note as 2 cm (centimeters) x 2.2 cm x 0.2 cm. This was the initial assessment of this wound by the wound physician. The facility's policy, Skin Care Prevention revised 5/2021, documents, All residents will receive appropriate care to decrease the risk of skin breakdown. Under Skin and Wound Management Guidelines, the policy documents, New Facility Acquired Wounds, Staff /Charge Nurse: 1. Notify wound care nurse of new alteration in skin integrity. If wound nurse is not in facility, the staff nurse must notify the physician and obtain a treatment order.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to administer medications as ordered for 4 of 4 residents (R1, R2, R4,...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to administer medications as ordered for 4 of 4 residents (R1, R2, R4, and R8) reviewed for Pharmacy Services in the sample of 18. Findings include: 1. On 2/6/24 at 11:40 AM R8 stated sometimes she doesn't get her medications and she is diabetic, so it is important that she gets her blood checked and gets her insulin. R8's Medication Administration Records (MARs) were reviewed for January and February 2024 with multiple missed doses of medications as noted by lack of documentation in R8's Electronic Medication Administration Record (eMAR). February 2024 MAR has no documentation of 9:00 PM medications being administered to R8 on 2/3/24 which included Atorvastatin 80 milligrams (mg), Insulin Glargine 14 units, and Trazadone 50 mg. There was no documentation on R8's 5:00 PM medications being given on 2/3/24 which included Haloperidol 3 mg, Benztropine 0.5 mg, Fluticasone Salmeterol 250/25 mcg/ACT one puff, Hydralazine 25 mg, and Pepcid 20 mg. There was no documentation of R8's blood glucose monitoring being performed at 4:30 PM or if she required any Novolog insulin per sliding scale order. R8's January 2024 MAR did not document that R8's 9:00 PM medications were administered as ordered on 1/29/24 including Atorvastatin 80 mg, Insulin Glargine 14 units, Trazadone 50 mg. There was no documentation that R8 received her medications at 5:00 PM on 1/29/24 including Haloperidol 3 mg, Benztropine 0.5 mg, Fluticasone Salmeterol 250/25 mcg/ACT one puff, Hydralazine 25 mg, and Pepcid 20 mg. R8's Minimum Data Set (MDS) dated [DATE] documents she is alert and oriented. 2. R4's February 2024 MAR documents he had missed the following doses of his scheduled medications on the following dates: Lidocaine Patch 9:00 PM not documented as given on 2/3/24; Simvastatin 10 mg 9:00 PM not documented as given on 2/3/24; Benzonatate 100 mg 5:00 PM not documented as given on 2/3/24; Keppra 1000 mg 5:00 PM not documented as given on 2/3/24; Risperidone 1 mg 5:00 PM not documented as given on 2/3/24; Valproic Acid 250 mg, two tablets, 5:00 PM not documented as given on 2/3/24; and Mavyret 100-40 mg 9:00 PM not documented as given on 2/3/24. R4's January 2024 MAR documents he missed the following doses of his scheduled medications on the following dates: Lidocaine Patch 9:00 PM not documented as given on 1/11/24 or 1/29/24; Simvastatin 10 mg 9:00 PM not documented as given on 1/11/24 or 1/29/24; Benzonatate 100 mg 5:00 PM not documented as given on 1/11/24; Keppra 1000 mg 5:00 PM not documented as given on 1/11/24; Risperidone 1 mg 5:00 PM not documented as given on 1/11/24; and Valproic Acid 250 mg two tablets, 5:00 PM not documented as given on 1/11/24. 3. R1's MAR dated February 2024 documented he did not receive the following scheduled medications on the following dates: Lantus 7 units (u) was not received on 2/4/24 for AM dose; Tramadol 50 milligrams (mg) was not received on 2/4/24 for AM dose; and Hydralazine 50 mg was not received on 2/4/24 for the AM dose. R1's MAR dated January 2024 documented he did not receive the following medications on the following dates: Atorvastatin 10 mg was not received at 9:00 PM on 1/5/24, 1/11/24 or 1/27/24; Famotidine 20 mg was not received at 9:00 PM on 1/5/24, 1/11/24, or 1/27/24; Olanzapine 5 mg was not received at 9:00 PM on 1/5/24, 1/11/24, or 1/27/24; Colace 100 mg was not received at 5:00 PM on 1/27/24; Lantus 7 u was not received for AM dose on 1/7, 1/8, 1/9, 1/27, or 1/30; Lantus 7 u (units) was not received for PM dose on 1/5, 1/11, or 1/27; Senna 8.6/50 mg was not received for 5:00 PM dose on 1/27/24; Zofran 4 mg was not received for 5:00 PM dose on 1/27/24; Hydralazine 50 mg 6:00 AM dose not given on 1/7, 1/8, 1/9, 1/27 or 1/30; Hydralazine 50 mg 2:00 PM dose not given on 1/7, 1/9 or 1/28; Hydralazine 50 mg 9:00 PM dose was not given on 1/5/24, 1/11/24 or 1/27/24; Tramadol 50 mg 12:00 AM dose not given on 1/7, 1/8, 1/9, 1/27, or 1/30; Tramadol 50 mg 6:00 AM dose not given on 1/7, 1/8, 1/9, 1/27, or 1/30; and Tramadol 50 mg 6:00 PM dose not given on 1/27. Review of R1's Progress Notes do not document a reason he did not receive the missed medications. 4. R2's MAR dated January 2024 documents the following medications were not administered as ordered: Docusate Sodium 100 mg not given on 1/27/24; Midodrine 5 mg 3 tablets were not given at 9:00 PM on 1/5/24, 1/11/24 or 1/27/24; and Midodrine 5 mg 3 tablets were not given at 1:00 PM on 1/5/24. On 2/8/24 at 1:18 PM V2 (Director of Nursing) stated there have been glitches in the Internet when she worked as a staff nurse and had signed off her medications and the system did not retain the information when she signed them out but stated that has only happened once or twice that she is aware. The facility's policy, Medication Administration, revised 5/2017, documents, All medications are administered safely and appropriately to aid residents to overcome illness, relieve and prevent symptoms and help in diagnosis. Under Guideline, the policy documents: 18. Document as each medication is prepared on the MAR. 22. If medication is not given as ordered, document the reason on the MAR and notify the Health Care Provider if required. 27. If the physician's order cannot be followed for any reason, the physician should be notified in a timely manner (depending on situation), and a should reflect the situation in the resident's medical record.
Jan 2024 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to answer call lights in a timely manner for 3 of 3 residents (R2, R4, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to answer call lights in a timely manner for 3 of 3 residents (R2, R4, R8) reviewed for call lights in the sample of 14. Findings Include: 1. R2's MDS (Minimum Data Set) dated 12/31/23 documents R2 is cognitively intact. R2's MDS also documents, he is always incontinent of bowels. R2 has an indwelling catheter. R2's Care Plan dated 01/24/24 documents, R2 requires assist with daily care needs r/t (related to), his dx (diagnosis) of Paraplegia. He requires extensive to total assist to complete ADL's (Activity of Daily Living) at this time. On 01/23/24 at 9:00 AM R2 stated, yes depending on who is working you might get help or not. This past weekend I didn't have a CNA (Certified Nursing Assistant). They will ignore the call light or come in and shut it off and never come back. On the night shift you may have to wait 2 to 3 hours or better. 2. R4's MDS dated [DATE] documents, R4 is cognitively intact. For toileting he is a substantial maximal assistance. R4 is occasionally incontinent of urine and frequently incontinent of bowel. R4's Care Plan dated 01/4/24 documents, (R4) has a self-care deficit in transferring. R4 will improve self-care deficit. On 01/23/24 at 9:25 AM R4 stated, from day one, I have not been able to get help with my care it is worse on the 3rd shift. 3. R8's MDS dated [DATE] documents, R8 is moderately cognitively impaired, and the resident needs partial assistance from another person to complete bathing, dressing, using the toilet. R8 is always incontinent of bowel and bladder. R8's Care Plan dated 01/23/24 documents, ADL: (R8) requires assist with daily care needs r/t (related to) Depression, Obesity, Asthma, Edema, and Venous Insufficiency. On 01/25/23 at 10:00 AM R8 stated, that he is waiting to be cleaned up, but the CNAs stated, they were in a meeting. The CNAs were observed sitting in the nurse's station conversating with each other. They don't answer the call lights especially night shifts. The Facility's Resident Council Meeting Minutes dated 11/29/23 documents that CNAs are not answering call lights. The facility policy Call Light Response dated 9/2022 documents to provide the staff with guidance on responding to patients request and needs. Explain call lights to new patients or residents, answer call light as soon as possible, after meeting the patient/resident need turn off the call light.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and observation the facility failed to provide a safe, clean, comfortable, and homelike envir...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and observation the facility failed to provide a safe, clean, comfortable, and homelike environment due to toilets not working appropriately for 8 of 8 residents (R4, R5, R9, R10, R11, R12, R13 and R14) reviewed for plumbing issues in the sample of 14. Findings Include: R4's Minimum Data Set (MDS), dated [DATE] documents, R4 is cognitively intact. R5's MDS dated [DATE] documents, R5 is cognitively intact. R9's MDS dated [DATE] documents, R9 is cognitively intact. R10's MDS dated [DATE] documents, R10 is moderately cognitively impaired. R11's MDS dated [DATE] documents, R11 is cognitively intact. R12's MDS dated [DATE] documents, R12 is moderately cognitively impaired. R13's MDS dated [DATE] documents, R13 is moderately Cognitively impaired. R14's MDS dated [DATE] documents, R14 is cognitively intact. On 01/23/24 at 9:25 AM R4 stated, my toilet has been plugged for 4 days, and they just came to fix it today. On 01/23/24 at 3:11 PM V27 (Certified Nursing Assistant/CNA) was putting bath blankets on the floor to cover water on the floor outside and inside of room [ROOM NUMBER]. V27 CNA stated, I think it's coming from the bathroom. On 01/23/24 at 3:15 PM R9 stated, All weekend it's been bad. We were told it's because of a water main break. The toilet will not flush its defective. On 1/23/24 at 3:17 PM R5 stated, every time we flush the toilet the water goes out into the hallway. On 1/23/24 at 3:20 PM R10 stated, my toilet doesn't work. On 1/23/24 at 3:00 PM V1 (Administrator) stated, We have a problem because of a water main break in Cahokia. Because of the water main break, the water pressure has been low. On 1/24/24 at 12:15PM V1 stated I called the afterhours line, and their representative told me they were already working on it, and it was a city water main break. On 1/24/23 at 9:50 AM V34 (CNA) stated, The hallway toilets are clogged up on the hallway. room [ROOM NUMBER] is tied off with plastic bags and can't be opened. On 1/24/23 at 9:55 AM the hallway bathrooms labeled male on the central hallway have their door handles tied to the handrails with twisted plastic garbage bags, so the doors cannot be opened. R11 through R14 all reside on the central hallway, and usually utilize the bathrooms that are not open on 1/24/23 at 9:55 AM according to a list provided by V1. On 1/24/24 at 12:10 PM V40 (Maintenance Director) stated, the city water main broke on Thursday the 18th, and on the 19th around 10:30 PM or 11 PM they said it was fixed, but we are still having problems. The same thing with the water pressure. We didn't close off the bathroom, because the toilet can still be used. A local plumbing company should be coming today. Our water pressure is still low. When flushing with the low water pressure the stools can clog up. We don't have a system as notes for me to be notified of issues. They just call me, when they need maintenance. They also tell the receptionist or text me. On 1/24/24 at 12:45 PM V38 (Interim Housekeeping Supervisor), stated we put the plastic bags there locking the toilets up, because they were stopped up both of them. The patients will just keep going in and filling them up. I know we are not supposed to do that. At first, we were putting a cart in front of the door, but they would just move the cart and still go in there. The plastic bags have been on there about 2 weeks. On 1/24/24 at 2:50 PM V41 with a Local Plumbing company stated, my boss will be calling, because a senior plumber will be out to check. You are having a pressure issue not a clogging issue. So, its outside between the city meter and the main shut off for this building. It is on the building owner to fix, not the city. You have a 2-inch pipe coming into the building so there should be enough pressure. I conducted a leak check by shutting the water valve from the building off. The ticker went fast there is a leak somewhere. A senior plumber will be out to check, probably V42. Any toilet that needs pressure to flush will probably need to be flushed with a bucket of water. A local Plumbing company estimate dated 1/24/24 documents, new Water Service: (plumbing) Services will come out and excavate current waterline that has failed to replace with a new line. Connecting from the entry of the building to the water service meter. We will cut out concrete to access the line as it enters the building underneath that, but will not replace asphalt, we will rock to grade.(Plumbing) services will backfill line and reseed and straw the yard in attempt to repair grass that has to be destroyed, (the company) not responsible for replacement of trees needed to be removed (if any) to repair line.(Plumbing) pricing includes parts, labor, permits and inspections that may be required $32,366. total price. On 1/25/24 at 11:50 AM R43 (Licensed State Plumber from another local plumbing company) stated, there is low pressure but there are no breaks in any of the lines going into this building. Until the city can fix this problem, they will have low pressure. There are two other companies dealing with this problem one is another facility, and one is the airport. On 1/25/24 at 11:55 AM R44 (Regional Maintenance Director) stated, we have staff that are pouring buckets of water down the toilets every hour until the city of Cahokia can fix the problem. It is mainly the hallway toilets that have a [NAME] valve. Some other toilets have a specialty valve. Every toilet in the building is being checked for issues. The facility policy Plumbing dated 3/2023 documents to provide direction to the staff in the event that the plumbing is not functional. The responsible party is the Maintenance Director and the Administrator. Inventory of critical equipment injection pump for waste.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review the Facility failed to ensure a Director of Nursing was working full time in the facility. This has the potential to affect all 105 residents living i...

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Based on observation, interview and record review the Facility failed to ensure a Director of Nursing was working full time in the facility. This has the potential to affect all 105 residents living in the facility. Findings include: On 1/16/2024 at 5:51 PM, V16 (Receptionist) stated, (V17) is no longer the Administrator. (V1) is the administrator now. We do not have a DON (Director of Nursing) or a ADON (Assistant Director of Nursing) at this time. On 1/16/2024 at 5:59 PM, during a tour of the facility there was no Registered Nurse (RN) or a (DON) observed working in the facility. On 1/16/2024 at 6:00 PM, R5 stated, Girl, things are a mess here. We just got a new Administrator who use to do medical records. We do not have a DON or even a ADON anymore. I am not sure what is happening, but it is not good. Things are a mess now because there is nobody in charge to answer to. On 1/16/2024 at 6:04 PM, R6 stated, We have a new Administrator (V1), but we do not have a DON or ADON. They both quit and nobody else has been hired. It has been a few months now since the DON left. On 1/16/2024 at 6:05 PM, V7 (Licensed Practical Nurse/LPN) stated, We have enough help. We do not have a DON or an ADON. We haven't had one for a while now. I am not sure how long, maybe a month. On 1/16/2024 at 6:09 PM, V8 (Certified Nursing Assistant/CNA) stated, We do not have a DON. She left and never came back. On 1/16/2024 at 6:11 PM, V9 (CNA) stated, It is true we do not have a DON or an ADON. On 1/16/2024 at 6:18 PM, V10 (LPN) stated, We no longer have a DON working full time in the building. I don't know why or what is happening. We have been without a DON for over a month, easy. On 1/16/2024 at 6:23 PM, V11 (LPN) stated they no longer had a full time DON working in the facility or a ADON as well. On 1/16/2023 at 6:25 PM, V12 (CNA) stated We no longer had a DON working in the building. We do not have a ADON either. On 1/16/2023 at 6:33 PM, V13 (CNA) stated, There was no DON working in the building, and there was no ADON, and the Administration was new. On 1/16/2024 at 6:39 PM, V14 (Psych Nurse) stated, We do not have a DON, but I think they are trying to find someone for the position. I am not sure how long it has been since the former DON left the position. We do not have a ADON either. On 1/16/2024 at 6:42 PM, V15 (CNA) stated, We have been without a DON for a few months now. We have a new Administrator and no DON, and no ADON. Staffing schedules were reviewed for the past 14 days and doe does not document a DON as working in the facility or on a full-time basis. On 1/16/2024 at 8:03 PM, the resident census was provided and document a census of 118 residents. The Facility's Assessment Policy with a revision date of 8/17/2023 documents, Nursing Services § 483.35 - The facility must have sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident, as determined by resident assessments and individual plans of care and considering the number, acuity and diagnoses of the facility's resident population in accordance with the facility assessment required at §483.70(e). Review expectations for minimum staffing requirements at the federal and state level. Federal law requires nursing homes to have sufficient staff to meet the needs of residents, to use the services of a registered nurse for at least 8 consecutive hours a day, 7 days a week. §483.35(b)(1) and must designate a licensed nurse to serve as a charge nurse on each tour of duty. The Facility's Staffing Policy with a review date of 11/2023 documents, To have appropriate numbers of staff available to meet the needs if the residents. Responsible party, Administration, DON, Nursing Supervisors.
Dec 2023 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their Fall Prevention Policy by not providing proper notific...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their Fall Prevention Policy by not providing proper notification for 1 of 3 residents (R1) reviewed for Policy and Procedure, in the sample of 7. Findings include: R1's admission record form, dated 12/27/23, documented R1 was admitted to the facility on [DATE]. R1 was admitted with diagnosis of chronic obstructive pulmonary disease, schizoaffective disorder, bipolar disorder, encephalopathy, paranoid schizoaffective disorder, absolute glaucoma, parkinsonism, benign prostatic hyperplasia, hyperosmolality, hypernatremia, hypomagnesemia, parkinsonism, and obesity. R1's MDS (Minimum Data Set), dated 12/5/23, documented R1 as moderately cognitively impaired. R1's care plan, dated 12/11/23, documented R1 is at high risk for falls. R1's care plan documented interventions are to remind resident that staff will clear trays after every meal, encourage him to wear appropriate shoes, staff to encourage resident to accept assist during transfers, clock to be hung in room, hang brightly colored signs to que resident to call for assistance, encourage him to sit in a seat not to lean on walls, re-educated on use of call light and calling for assist when toileting, called sister to bring new pair of house shoes, educate resident on the importance of complying with safety measures, document residents understanding of education and instances of non-compliance, encourage appropriate use of wheelchair, encourage him to hold on to doorway/handle when stepping onto outside patio, or utilize his cane during smoke breaks for added support, accept fears, feelings, encourage to express them, encourage him to wear socks with his dress shoes, explain call light and assess residents ability to use, medication as ordered, monitor for and document perceptual changes, monitor for changes in gait or ability to ambulate, monitor labs, monitor serum levels, notify MD of abnormal findings, observe for decrease or loss of functional status, observe for gait unsteadiness, observe for signs and symptoms of blurred vision and vertigo, slow reduction to psychoactive medication to least dose prescribed, staff to assist as needed, support residents family, and ensure residents safety. R1's nurses note, dated 12/16/23, documented resident was found sitting on floor in his bedroom by his CNA. He stated that he fell to the floor attempting to get out of his wheelchair. He stated that he wasn't having any pain and that he did not hit his head when he fell. VS (vital signs) are stable. Resident is now resting in bed quietly with call light within reach. The facility's incidents by incident type log, dated 9/26/23 to 12/26/23, documented R1 fell on [DATE] and did not document that R1 had a fall on 12/16/23. On 12/27/2023 at 11:08 AM, V6 (Licensed Practical Nurse/LPN) stated the facility opened an incident investigation today for R1's fall that occurred on 12/16/2023. V6 further stated the nurse (V14) didn't know it was a fall since he was found on the ground. On 12/27/2023 at 11:30 AM V11 (Regional Director) stated the incident investigation should have been initiated immediately after it happened. V11 also stated R1's Physician wasn't notified until 12/27/2023. The facility's fall prevention and management policy, dated 5/2015, documented the facility guidelines following a fall incident are: Evaluate the resident for any injury and notify the physician and emergency contact. Complete a fall incident report in the risk management portal. It continues, care plan to be updated with a new intervention based on root cause analysis after each fall occurrence and complete follow-up monitoring from every shift for 72 hours.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their Fall Prevention Policy, investigate the root cause of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their Fall Prevention Policy, investigate the root cause of a fall, as well as implement effective interventions for 1 of 3 residents (R1) reviewed for falls, in the sample of 7. Findings include: R1's admission record form, dated 12/27/23, documented R1 was admitted to the facility on [DATE]. R1 was admitted with diagnosis of chronic obstructive pulmonary disease, schizoaffective disorder, bipolar disorder, encephalopathy, paranoid schizoaffective disorder, absolute glaucoma, parkinsonism, benign prostatic hyperplasia, hyperosmolality, hypernatremia, hypomagnesemia, parkinsonism, and obesity. The facility's incidents by incident type log, dated 9/26/23 to 12/26/23, documented R1 fell on [DATE]. R1's MDS (Minimum Data Set), dated 12/5/23, documented R1 as moderately cognitively impaired. R1's care plan, dated 12/11/23, documented R1 is at high risk for falls. R1's care plan documented interventions are to remind resident that staff will clear trays after every meal, encourage him to wear appropriate shoes, staff to encourage resident to accept assist during transfers, clock to be hung in room, hang brightly colored signs to que resident to call for assistance, encourage him to sit in a seat not to lean on walls, re-educated on use of call light and calling for assist when toileting, called sister to bring new pair of house shoes, educate resident on the importance of complying with safety measures, document residents understanding of education and instances of non-compliance, encourage appropriate use of wheelchair, encourage him to hold on to doorway/handle when stepping onto outside patio, or utilize his cane during smoke breaks for added support, accept fears, feelings, encourage to express them, encourage him to wear socks with his dress shoes, explain call light and assess residents ability to use, medication as ordered, monitor for and document perceptual changes, monitor for changes in gait or ability to ambulate, monitor labs, monitor serum levels, notify MD of abnormal findings, observe for decrease or loss of functional status, observe for gait unsteadiness, observe for signs and symptoms of blurred vision and vertigo, slow reduction to psychoactive medication to least dose prescribed, staff to assist as needed, support residents family, and ensure residents safety. On 12/26/2023 at 8:00AM, V8 (R1's sister) stated that R1 does not have a call light and has experienced falls due to this. V8 also stated R1 was blind. On 12/26/2023 at 1:25 PM R1's call light was located on the floor near the foot of the bed. On 12/27/2023 at 9:05 AM R1's call light remained on the floor near the foot of the bed. On 12/27/2023 at 9:15 AM, V5 (Certified Nursing Assistant/CNA) stated R1 cannot see and does not use his call light. On 12/27/2023 at 9:45 AM, V9 (CNA) stated R1 does not use his call light and can only see shadows and shapes. R1's nurses note, dated 12/16/23, documented resident was found sitting on floor in his bedroom by his CNA. He stated that he fell to the floor attempting to get out of his wheelchair. He stated that he wasn't having any pain and that he did not hit his head when he fell. VS (vital signs) are stable. Resident is now resting in bed quietly with call light within reach. On 12/27/2023 at 11:08, V8 stated the nurse (V14 Licensed Practical Nurse/LPN) educated R1 on use of his call light as the intervention for R1's fall on 12/16/2023. On 12/27/2023 at 11:08 AM, V6 (LPN) stated the facility opened an incident investigation for R1's fall that occurred on 12/16/2023. V6 further stated the nurse (V14) didn't know it was a fall since he was found on the ground. On 12/27/2023 at approximately 12:14 PM, a sign was observed taped to R1's wall (that was present upon prior observations) near his bed that reminded R1 to use his call light. On 12/27/2023 at 11:30 AM V11 (Regional Director) stated the incident investigation should have been initiated immediately after it happened. V11 also stated R1's Physician wasn't notified until 12/27/2023. V11 continued to state, the call light should be within reach even if they can't or don't use it. It would not be an effective intervention for R1 if he can't use it. The facility's fall prevention and management policy, dated 5/2015, documented the facility guidelines following a fall incident are: Evaluate the resident for any injury and notify the physician and emergency contact. Complete a fall incident report in the risk management portal. It continues, care plan to be updated with a new intervention based on root cause analysis after each fall occurrence and complete follow-up monitoring from every shift for 72 hours.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to adhere to their Medication Administration Policy, admi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to adhere to their Medication Administration Policy, administer medications as prescribed by a physician, and ensure medications were administered safely for 3 of 4 residents (R1, R5 and R6) reviewed for medication administration in the sample of 7. Findings include: 1. R1's admission record form, dated 12/27/23, documented R1 was admitted to the facility on [DATE]. R1 was admitted with diagnosis of chronic obstructive pulmonary disease, schizoaffective disorder, bipolar disorder, encephalopathy, paranoid schizoaffective disorder, absolute glaucoma, parkinsonism, benign prostatic hyperplasia, hyperosmolality, hypernatremia, hypomagnesemia, parkinsonism, and obesity. R1's MDS (Minimum Data Set), dated 12/5/23, documented R1 as moderately cognitively impaired. R1's psychotropic medications care plan, dated 4/22/16, documented R1 receives psychotropic medications due to his diagnosis of paranoid schizophrenia. It continues, R1 expresses hallucinations at times and can become verbally aggressive. The care plan interventions include administer medication as ordered. R1's medication administration record, dated 12/1/23 - 12/31/23, documented an order for Depakote 1 - 250 mg tablet by mouth three times a day to be administered at 9:00 am, 1:00 pm, and 9:00 pm. This medication administration record does not document that R1 received his Depakote on 12/8/23 at 9:00 pm, 12/16/23 at 9:00 pm, and 12/21/23 at 9:00 pm. On 12/26/2023 at 8:00 AM, V8 (R1's sister) stated she wasn't sure if they gave R1 the wrong medicine, but she just doesn't want it to happen. V8 stated if they were giving R1 the right medication he would be calm and when they don't he is out of control. V8 stated she thinks they skip giving it to him. V8 stated they are not consistent with it, and it has to be or else it doesn't work. V8 also stated R1 was blind. On 12/27/2023 at 11:30 AM, V11(Regional Director) stated the Medication Administration Record (MAR) should have a code or an initial if the medication was given or refused. When shown the blanks on the MAR (12/8/23, 12/16/23, 12/21/23) V11 stated staff failed to document that it was administered. 2. R5's admission Record dated 12/27/2023 documents R5 has a diagnosis of dysphagia (difficulty swallowing). R5's Physician's Orders dated 12/26/2023 documents R5 is on a pureed texture diet. On 12/27/2023 at approximately 9:05 AM, V12 (Licensed Practical Nurse/LPN) was observed getting ready to administer R5's medication whole. There was a plate of pureed food sitting on R5's bedside table. At this time, V9 (Certified Nursing Assistant/CNA) informed V12 R5's medications should be crushed. On 12/27/2023 V6 (LPN) stated staff should administer medication according to their diet order. V6 added that if she was the nurse, she would crush the medication if the resident was on a mechanical or pureed diet. 12/27/2023 at 12:27 PM, V3 (Assistant Regional Director) stated she would look at their diet order to determine how their medication should be administered. 3. R6's admission Record dated 12/27/2023 documents R6 has a need for assistance with personal care. R6's Minimum Data Set (MDS) dated [DATE] documents R6 is moderately cognitively impaired. On 12/27/2023 at approximately 9:00 AM, there was a cup of four pills sitting on R6's bedside table and R6 was not present. At this time, this surveyor asked V12 (LPN) if the medications on the bedside table were R6's. V12 picked up the cup of medication, did not reply to the question, and left the room. Also at this time, V9 (CNA) stated R6 was in the restroom. On 12/27/2023 at 11:03 AM, V11 (Regional Director) stated medications should never be left unattended. The Facility's Policy Medication Administration dated 3/2023 documents, All medications are administered safely and appropriately to aid residents to overcome illness, relieve and prevent symptoms and help to diagnosis. It further documents, Check medication administration record prior to administering medication for the right medication, dose, route, patient/residents and time. It continues to document, Remain with the resident to ensure that the resident swallows the medication as well as If the medication is not given as ordered, document the reason on the MAR and notify the health care provider if required. If the physician's order cannot be followed for any reason, the physician should be notified in a timely manner (depending on the situation), and a note should reflect the situation in the resident's medical record.
Dec 2023 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow it's abuse policy by failing to immediately report an allega...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow it's abuse policy by failing to immediately report an allegation of abuse after becoming aware for 1 of 4 residents (R2) reviewed for abuse in the sample of 16. Findings include: R2's Progress Note documented by V18 (Nurse Practitioner) on 11/20/23 at 2:00 PM documents, Ordered right knee x-rays. She reported one of the residents told her she has bad breath and then while she is about to sit in her chair, resident kicked this, and she accidentally slide. Denies hit her head. She reported her right knee. Her buttock (upper thoracic area). muscle contusion? Observation. Ordered right knee X-ray. Swollen more prominent than left. skin no scratched back, both knees no skin laceration. INCIDENT happened Saturday 18, 2023. Lumbar spine history (hx) of mild deg changes/arthritic hx (history) of heroin abuse, asking more pain meds. (There were no progress notes dated 11/18/23 when R2 fell, and the last progress note before this note was documented on 11/16/23.) On 12/21/23 V1 (Administrator) provided a fall report dated 12/7/23 that documents under Nursing description: Upon review of progress notes of this resident, it was noted by provider (V18) entry in EHR (Electronic Health Record) that resident has self-reported a fall on 11/20/23. Per documentation the note describes resident reporting to NP that on 11/18/23 she was in a communal area and that another resident stated that she had bad breath. The resident went to stand from her chair and kicked the chair causing her to slide to the floor. Prescriber ordered x-ray of knee which there was no findings or injury. Under notes dated 12/7/23 the fall report documents, IDT, (Interdisciplinary Team), discussing NP documentation on 11/20/23. RCA: Resident self-reported fall to NP on 11/20/23. Resident reported to NP that on 11/18/23 she was told by another resident that she had bad breath. She went to stand from chair and kicked it, causing her to slide to floor. NP then ordered x-ray of knee. Facility Administrator and DON (Director of Nursing) were not notified of the report from the resident to the NP. Upon chart reviews on 12/7/23 by nurse consultant, documentation from provider was reviewed, revealing an unreported fall. Resident BIMS (Brief Interview for Mental Status) 14 as of last MDS in October 2023. No injuries noted to resident at time of discovery or at time of report to MD (Medical Doctor). Care Plan reviewed and updated. Intervention: Education to NP to report findings to DON and facility administrator, and to encourage resident to lock wheelchair brakes during change of planes or positioning. This fall report included R2's MDS information from MDS dated [DATE] Section G which documents R2 is independent with ambulation without any assistive devices, including walker or wheelchair. There is no documentation of staff interview by staff who assisted R2 off the floor after her fall on 11/18/23. V1 also provided an abuse investigation dated 12/7/23 that documents under Allegation Details: NP documented in progress notes that (R2) reported that (R3) told her she had bad breath and then made contact with chair with (R2) accidentally sliding to floor. The report documents there is no known witness at this time. The final report, dated 12/7/23 documents the allegation is unsubstantiated. Under Additional Outcomes to the Resident the report documents, (R2) complained of pain, x-ray orders received with negative results. Under Interview of alleged perpetrator it documents, (R3) denied situation, resident denied telling (R2) she had bad breath and denied making any contact with(R2's) chair stating No, never would I. Under Interview of witnesses the report documents N/A. On 12/20/23 at 2:50 PM R2 stated, I was going to sit down and (R3) told me my breath stunk. I went to sit down, and she kicked my chair away and I missed and fell to the floor. My legs keep getting stiff when I'm standing and that didn't happen before I fell. A CNA (couldn't remember which one) and a guy who lives here, (R4), helped me up. The nurse asked me if I was alright, but I don't remember who the nurse was because it's been over a month ago. I can walk by myself and don't use a wheelchair. If I'm standing for longer than 10 minutes I can't hardly move. I haven't had any more run-ins with (R3) and I hadn't had any before. I just stay away from her. I can't see doing anything to her because she's old, about 90, I think. I had an x-ray, but I asked for an MRI. On 12/20/23 at 3:30 PM V15 (Regional Nurse) stated nobody kicked the chair except R2 herself. V15 stated she was doing chart reviews and saw the nurse practitioner's progress note on 11/20/23 of R2 saying another resident kicked her chair and she fell. V15 stated she talked to the nurse and a CNA who were there and saw it. V15 stated she has discussed with the IDT team to educate the nurse practitioner to let someone know when a resident reports something like that to her. V15 stated there was no abuse investigation done at that time because it was a fall. On 12/21/23 at 12:00 PM V16 (R2's son/Power of Attorney) stated he never hears anything from the facility. He stated the only way he knew about the incident of another resident kicking his mother's chair and causing her to fall was when his mother called him. V16 stated R2 called him and said another one of the residents here was being onery towards her and kicked the chair from under her when she was sitting down and she fell on the floor. V16 stated R2 did not tell him how she got up. He stated he has not talked to anyone from the facility about what happened. He stated the only call he received from the facility phone was when R2 used it to call him. V16 stated he is trying to figure out how to get her someplace else but because of her income, he has been unable to do so. The facility's policy, Abuse Prevention Program, revised 7/7/23 documents, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property and mistreatment of residents. This will be done by: identifying occurrences and patterns of potential mistreatment and filing accurate and timely investigative reports. This facility is committed to protecting our residents from abuse, neglect, exploitation, misappropriation of property and mistreatment by anyone including, but not limited to, facility staff, other residents, consultants, volunteers, staff from other agencies, providing services to the individual, family members or legal guardians, friends, or any other individuals. V. Internal Reporting Requirements and Identification of Allegations Employees are required to report any incident, allegation or suspicion of potential abuse, neglect, exploitation, mistreatment or misappropriation of resident property they observe, hear about, or suspect to the administrator immediately, to an immediate supervisor who must then immediately report it to the administrator or to a compliance hotline or compliance officer. In the absence of the administrator, reporting can be made to an individual who has been designated to act in the administrator's absence. Upon learning of the report, the administrator or a designee shall initiate an incident investigation. Reports will be documented and a record kept of the documentation.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to prevent resident to resident abuse for 1 of 4 residents (R2) reviewe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to prevent resident to resident abuse for 1 of 4 residents (R2) reviewed for abuse in the sample of 16. Findings include: 1. The facility's document, Facility-Reported Incident Form/ Follow-up Investigation Report dated 9/19/23 identified the allegedly abused resident as R2 and the alleged perpetrator as R12. The report's conclusion documents, On September 12, 2023 (R2) was ambulating towards the patio, upon ambulating in front of (R12), (R12) raised her pocketbook and made contact with (R2's) right lower arm. Residents were immediately separated. Enhanced monitoring initiated with (R12). (Local police) notified. Physician notified for both residents. Skin assessment completed on (R2) with discoloration noted to right lower arm. Resident denies pain. Medication review completed with (R2), noted to take Aspirin daily which increases risk for bruising. ROM (Range of Motion) within normal limits. (R12) was interviewed and stated, when she walked in front of me, she grabbed my arms so that's when I got her with my pocketbook. Witness (V17) PRSC (Psychosocial Rehab Services Coordinator) stated at no time did (R2) make any contact with (R12), she got very close to her and that's when (R12) made contact with her. (R2) was interviewed and stated, she just raised her purse and got me. This report documents, Based on a complete and thorough investigation, facility believes situation occurred. 2. The facility's document, Facility-Reported Incident Form/ Follow-up Investigation Report dated 9/3/23 identified the allegedly abused resident as R2 and the alleged perpetrator as R1. The report's conclusion documents, On September 3, 2023 R2 reported that R1 approached her stating that she almost slipped in urine in the bathroom; She said I left a puddle of urine. She took her finger and clicked my forehead with it. I didn't get hurt. I'm ok. Residents immediately separated. R1 was interviewed and stated, Yes I did it. She left a puddle of urine in the bathroom. I almost fell. I had to get my roommate up to help me in the middle of the night. It was a little flick of my finger. This report documents, under conclusion, Verified-substantiated. R2's Minimum Data Set (MDS) dated [DATE] documents she is alert and oriented. R12's MDS dated [DATE] documents she is alert and oriented. R1's MDS dated [DATE] documents she is alert and oriented. On 12/20/23 at 2:50 PM R2 was lying in bed in her room. She stated, I was going to sit down and (R3) told me my breath stunk. I went to sit down, and she kicked my chair away and I missed and fell to the floor. My legs keep getting stiff when I'm standing and that didn't happen before I fell. A CNA (Certified Nursing Assistant) (couldn't remember which one) and a guy who lives here (R4), helped me up. The nurse asked me if I was alright, but I don't remember who the nurse was because it's been over a month ago. I can walk by myself and don't use a wheelchair. If I'm standing for longer than 10 minutes I can't hardly move. I haven't had any more run-ins with (R3) and I hadn't had any before. I just stay away from her. I can't see doing anything to her because she's old, about 90, I think. I had an x-ray, but I asked for an MRI. R2 stated one-time R1 hit her in the face and another time R12 hit her arm and gave her a bruise. On 12/22/23 at 9:48 AM during phone interview, V1 (Administrator) stated when we have resident to resident altercations, we immediately separate the residents, notify the police, have psycho-social staff assess residents and try to involve them in groups to address their behaviors. V1 stated we attempt to relocate them to different halls if they are willing and do 1:1s as needed. The facility's policy, Abuse Prevention Program, revised 7/7/23 documents, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property and mistreatment of residents.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to offer Influenza, COVID and Pneumococcal Vaccines to 4 of 5 residents...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to offer Influenza, COVID and Pneumococcal Vaccines to 4 of 5 residents (R1, R14, R15 and R16) reviewed for vaccinations in the sample of 16. Findings include: On 12/21/23 at 1:30 PM R14 stated he has been hollering about getting vaccinated for whatever vaccinations he is able to have. He stated he wants COVID vaccines and Pneumonia vaccines because he has had COVID three times now and wants whatever he can have to keep from getting it again. He stated he was in the hospital two weeks ago and they did give him the Influenza vaccine then, but he still needs his COVID and pneumonia vaccines. He stated he has told the nurses that he wants the vaccine, and they told him they will put him on the list and as soon as there are enough residents who want it, they will set up a clinic. R14 stated he does not want to wait any longer because he doesn't want to get sick again. R14's Immunizations are documented in his Electronic Medical Record (EMR) as: Influenza 10/16/2022 Historical TB 1 Step Mantoux (PPD) 9/13/2023 Results Pending Healthcare Nurse TB 2 Step Mantoux Skin Test (Step 1) 9/30/2023 Results Pending pneumovac 23 Consent Required SARS-COV-2 (COVID-19) (Dose 2) Consent Refused On 12/21/23 at 2:54 PM V1 (Administrator) emailed consents signed by R1, R15 and R16 on 10/12/23 documenting they are consenting to receive the Influenza vaccine, but they have not received the vaccine as of 12/21/23. On 12/21/23 at 9:50 AM V1 stated she does not think flu vaccines have been given to residents yet this year. She stated they did get some of the consents done in October, but the corporate office hired a company to come out and give the vaccines, but that hasn't happened yet. V1 stated she is waiting for V15 (Regional Nurse) to come in so she can ask what is going on with the flu shots. On 12/21/23 at 11:07 AM V1 stated the flu vaccinations are now scheduled to be given next week on 12/27/23. She stated because the contracted company had already gotten flu vaccines, the facility was not able to order them again because they had already been paid for. She stated she does not know why the company had not come to give them. On 12/21/23 at 12:07 PM V6 (Infection Preventionist) stated she had started going around and getting consents for the Flu shots from residents and their POAs (Power of Attorneys). She stated R6 refused to sign the consent for the flu vaccine and told he would not take it. She provided the Consent/Influenza (Flu) Vaccine dated 10/12/23. At the bottom of the form she documented, Resident refuses to sign and be educated. V6 stated she did not get all the consents done yet for the Influenza vaccines. V6 stated the Flu shots have not been started for this year because she was told the company who was going to come out and give them would call her and set up a date for the clinic, but they sent the information to the previous Infection Preventionist's email, so she never received the information. V6 stated she did not try to contact the contracted company to find out when they planned to come to the facility and give the flu shots. V6 stated V1 has told her today that the contracted company will be coming out next week on 12/27/23 to administer flu vaccines. V6 stated she has several residents who will consent to get the flu vaccines. V6 stated the pneumonia and COVID vaccines have not been being offered either. She stated she tried to get the contracted company to offer COVID vaccines on 12/27/23 but instead the clinic for COVID vaccines is set up for 1/4/24. V6 stated she has not offered Pneumonia or COVID vaccines to any residents since she took the position of Infection Preventionist in August 2023. She stated she plans to look at the residents' vaccination records in the EMR and determine who needs what vaccines, ask the residents if they want them and then set them up for the clinics or order pneumonia vaccines from the pharmacy. She stated the facility is setting up access to system that allows her to access resident hospital records so she can see historical information to help determine what vaccines residents have had previously. On 12/22/23 at 9:48 AM during phone interview, V1 stated she would expect the flu vaccinations to be given during the flu season, between October and March. V1 stated she would have expected flu vaccines to be given before this, earlier in October. V1 stated they have been getting more consents signed today for the flu vaccine clinic on 12/27/23. She confirmed that although R1's, R15's and R16's consents for the flu vaccination were signed on 10/12/23, none of these residents have received the flu vaccine yet this year. The facility's policy, Influenza (Flu) Vaccine, revised 12/2015 documents, To provide information on the process for giving the flu vaccine. This process will start when the vaccines are available from pharmacy, although the consents may be obtained at any time. 1. All residents or resident responsible party will be asked if they want to receive the flu vaccine. The consent serves as the education tool for the vaccine. The facility's policy, IC-Pneumococcal Vaccination (Prevnar) revised 3/2023 documents, Pneumococcal disease is caused by bacteria (streptococcus pneumonia) that can attack different parts of the body. The bacteria can cause serious infections of the lun (pneumonia), the bloodstream (bacteremia) and the covering of the brain (meningitis). According to the National Institutes of Health, everyone [AGE] years of age and older should get the pneumococcal vaccine as well as younger people with certain qualifiers. All facility staff will follow the facility policies on Pneumococcal Vaccinations. All residents will be offered the Pneumococcal Vaccine per Center of Disease Control Guidelines recommendations. Guidelines: 1. All current residents or the resident's responsible party will be screened yearly and offered the Pneumovax PPSV23 and/or PCV13, PCV15, and PCV20. The consent serves as the education tool for the vaccine. If the resident has previously received either Pneumvax PPSV23, and/or PCV13, PCV15, and PCV20 the dated and location will be entered into the immunization tab of the EHR (Electronic Health Record). The facility's policy, COVID-19 Vaccination-Resident revised 8/2023 documents, COVID vaccination is one of the Core Principles of COVID-19 Infection Prevention. (The facility) is dedicated to ensuring that vaccination is available for all residents. Policy: 1. All residents will be offered the COVID-19 vaccine.
Oct 2023 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide incontinent care in 1 of 3 residents (R8) revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide incontinent care in 1 of 3 residents (R8) reviewed for Activities of Daily Living Care (ADL) in the sample of 10. Findings include: On 10/26/23 at 9:20 AM and 12:35 PM, R8 was observed at the nurse's station in his reclining wheelchair. On 10/26/23 at 1:55 PM, V8 (Certified Nurse Assistant/CNA) was observed lying R8 in bed. V8 removed R8's incontinence brief, which was soiled with urine, covered R8 up and did not perform incontinent care. R8's buttocks had deep creases and red areas to his coccyx, with a stage 1 pressure ulcer noted to R8's right coccyx area. V8 stated, that she got R8 out of bed at 8:00 AM and has not laid him down, repositioned him or provided incontinence care since he was gotten up that morning. R8's Face Sheet, undated, documents, R8 has a diagnosis of Alzheimer's Disease and Traumatic Brain Injury. R8's Minimum Data Set, dated [DATE], documents, R8 requires an extensive assist with toileting and is incontinent of bowel and bladder. R8's Care Plan, dated 9/29/20, documents, R8 is incontinent of bowel and bladder and to assist with ADLs. The ADL policy, dated 6/2015, documents, for elimination, assistance is given as required.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide timely turning/repositioning in 1 (R8) of 3 re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide timely turning/repositioning in 1 (R8) of 3 residents reviewed for pressure ulcer prevention in the sample of 10. Findings include: On 10/26/23 at 9:20 AM and 12:35 PM, R8 was observed sitting at the nurses' station in his reclining wheelchair. On 10/26/23 at 1:55 PM, R8's buttocks were observed with V8 (Certified Nurse Assistant/CNA). V8 removed R8's incontinence brief, which was soiled with urine. R8's buttocks had deep creases and there were red areas noted to R8's coccyx area. R8's right coccyx area was red with approximately a 5 cm (centimeter) x 5 cm stage 1 pressure ulcer noted. V8 stated that she got R8 out of bed around 8 AM that morning and has not changed or repositioned R8 until now. V8 stated R8 does not have any pressure ulcers. After observing R8's buttocks, V8 covered R8 up and did not provide incontinence care. On 10/26/23 at 2:05 PM, V7 (Licensed Practical Nurse/LPN), stated she is unaware of R8 having any red areas or pressure ulcers. R8's Face Sheet, undated, documents R8 has a diagnosis of Alzheimer's Disease and Traumatic Brain Injury. R8's Minimum Data Set, dated [DATE], documents R8 requires an extensive assist with bed mobility, transfers, toileting and is at risk for developing pressure ulcers. R8's Care Plan, dated 9/29/20, documents R8 is at risk for skin complications with an intervention to assist and encourage resident to turn and reposition every one to two hours and as needed and to provide skin care after each incontinent episode. R8's Progress Notes were reviewed with no documentation that R8 had a pressure area to his coccyx. The Skin Care Prevention policy, dated 5/2015, documents, all residents will receive appropriate care to decrease the risk of skin breakdown. Dependent residents will be assessed during care for any changes in skin condition including redness (non-blanching erythema) and will be reported to the nurse. All resident unable to reposition themselves will be repositioned as needed, based on a person-centered approach (minimum of every 2 hours). Clean skin at the time of soiling and at routine intervals.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected most or all residents

Based on interview, observation and record review, the facility failed to provide adequate pest control. This failure has the potential to affect all 99 residents residing in the facility. Findings in...

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Based on interview, observation and record review, the facility failed to provide adequate pest control. This failure has the potential to affect all 99 residents residing in the facility. Findings include: On 10/26/23 at 9:05 AM, Lavender Lane was observed with gnats noted in the shower room around the shower drain and flies noted in the hallway. On 10/26/23 at 9:10 AM, [NAME] Boulevard was observed with gnats noted in the shower room. On 10/26/23 at 9:15 AM, Marigold Lane was observed with flies in the hallway. On 10/26/23 at 9:30 AM, the East Hallway was observed with flies in the hallway. On 10/26/23 at 2:05 PM, V7 (Licensed Practical Nurse/LPN) stated the flies are so bad, they go in her mouth while she's talking. V7 stated the flies are everywhere. During the interview with V7 flies were observed at the Marigold/Iris Nursing Station and flies were flying around with one landing on V7's face. On 10/27/23 at 8:10 AM, V10 (Maintenance Assistant) stated (contracted pest control) comes monthly and puts traps down for roaches in high traffic and suspected areas of infestation. V10 stated he uses a peppermint spray at least every two weeks to help with pest control. The Midnight Census Report, dated 10/26/23, documents, there are 99 residents residing in the facility. The Pest Control policy, dated 10/2017, documents the facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents.
Aug 2023 2 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide supervision to prevent elopement for 1 of 5 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide supervision to prevent elopement for 1 of 5 residents (R1) reviewed for supervision and accident prevention in the sample of 29. This failure resulted in an Immediate Jeopardy when R1 exited the facility and was found on the ground, in a field, near a busy interstate and road. This failure has the potential to affect not only R1, but R4, R8, R9, R10, R11, R12, R13, R14, R15, R16, R17, R18, R19, R20, R21, R22, R23, and R25, who have been identified as a high risk for elopement by the facility. The Immediate Jeopardy began on 8/10/23 at 9:00 PM when R1 was last seen in the facility. R1 was found at approximately 5:00 AM on 8/11/23, lying down in a field near a busy interstate and road. R1 was brought back inside the facility, assessed, and sent out to the Emergency Department for acute medical evaluation. V1 (Administrator), V2 (Director of Nursing/DON), and V14 (Vice President of Operations and Regulatory Compliance) were notified of Immediate Jeopardy on 8/25/23 at 1:00 PM. The surveyor confirmed by observation, record review, and interview that the Immediate Jeopardy was removed on 8/25/23, but noncompliance remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-service training and the revisions of the elopement policy and procedures. Findings include: R1's Face Sheet documents, R1 was admitted to the facility on [DATE] with diagnoses, including Unspecified Dementia, Emphysema, Encephalopathy, Dysphagia, (Difficulty Swallowing), and Weakness. R1's Minimum Data Set, (MDS), dated [DATE] documented, R1 was severely cognitively impaired, required extensive assistance with walking, and had no exhibited wandering behavior. R1's Care Plan, initiated 12/29/2022 documents, (R1) is at a high risk for elopement. The Care Plan was last updated on 8/20/23, to include the following interventions, 8/20/23 q15, (every 15 minute), checks; Allow concerns to be expressed; Encourage resident to keep busy with activities; Monitor where abouts PRN, (as needed); Redirect resident to activities of choice or SS (Social Services) group. R1's Care Plan also documented R1 was at risk for falls related to dementia. R1's Elopement Evaluation, dated 5/17/2023, documented, R1 was at high risk of elopement. R1's next Elopement Evaluation was prior to his elopement on 8/6/2023 and documented, R1 was at low risk of elopement. R1's Elopement Evaluation following his elopement on 8/11/2023 documented, R1 was again at high risk of elopement. R1's Progress Note by V28 (Licensed Practical Nurse/LPN), on 6/19/23 at 7:25 AM documents, Resident awoke (woke), up and walked the hall and urinated in the hallway. Resident easily redirected and care provided. R1's Progress Note by V28 (LPN) on 6/25/23 at 6:01 AM documents, Resident up at nursing station most of night shift. Easily redirect able. Wonders (Wanders) unit. R1's Progress Note by V28 (LPN) on 7/8/23 at 12:18 AM documents, Resident awake, closely monitored, due to wondering (wandering) behavior. R1's Progress Note by V28 (LPN) on 8/11/2023 at 7:15 AM documents, CNA (Certified Nursing Aide) approached writer at 0345 (3:45 AM), stating that (R1) was not in his room and asked where he was. (R1) unable to express event (sic). Immediately, writer went to room and (R1) not in bed. Asked CNA assigned to (R1) and stated that when she came in at before 10:00 pm shift she asked nurse where (R1) was and stated, that the previous nurse stated, that (R1) went to hospital. Writer immediately went into nurses notes and noted that there were no notes indicated (indicating) (R1) went to hospital. Writer initiated a search of the complete facility including shower rooms and bathrooms. (R1) unfounded (not found) at that time. Writer and fellow nurse did complete perimeter search. Ensuring all doors were alarmed and (R1) not in closed patio areas. Call placed to (V2) DON (Director of Nursing). (V2) instructed to call 911 and that she would notify (V1) Administrator and would call writer back. In the meantime, fellow staff drove around 1 mile radius of facility including church parking lots, surrounding field and ditches on sides of the roads at 0500 (5:00 AM), (R1) noted on the grounds (sic) when completing another search. RN (Registered Nurse), DON, along with Administrative Staff assessed resident prior to (R1) getting off the ground. (R1) noted to be laying (lying) on right side in grass. ROM (Range of Motion) attempted, resident had difficulty with movement to right arm and right leg. (R1) base line is alert and orientated (oriented) to self, able to make needs known at times. (R1) hard to direct with ROM. Due to that fact, (R1) then assisted to a wheelchair and back in the building before further evaluation. R1's Emergency Department Note from (Local Hospital) dated 8/11/23 at 7:19 AM documents, this [AGE] year-old male who arrives via EMS (Emergency Medical Services) from (Facility). Apparently, this patient was found outside of the (Facility), and the confusion arises now how long he was outside. One story states 2 days and the other source states 1 hour. General appearance: cooperative, comfortable, frail appearing and appears older than stated age. Other: there are minor nontender abrasions over both shoulders anteriorly (on front side). This patient's mental and physical status has remained unchanged while in department. CT (Computed Tomography) of the neck and head are unremarkable. Patient to be discharged back to (Facility). R1's Progress Notes by V36 (LPN) on 8/11/2023 at 12:10 PM documents, (R1) returned from (Local Hospital). NNO (No New Orders) were received from hospital visit. All labs were WNL (Within Normal Limits). (R1) CT and xrays (X-rays), were negative and did not have any fractures present. (R1) is now resting in his bed at this time. The Facility's Incident Timeline dated 8/11/23 documents: 4:00 am (V2) DON received call from (V28) Charge Nurse to inform they could not locate resident (R1). 4:06 am received call from (V2) DON informing me of resident (R1) not located in facility. (V2) informed to contact Police for assistance. (V1) informed by (V2) this time, that charge nurse contacting hospitals. (V28) stated, she had directed staff to do complete head count in facility and search for resident. (V28) directed staff outside facility to search for resident. Guardian notified. 4:08 am (V1) Administrator began notifying managers of situation and requesting to assistance. 4:10 am (V35) NP (Nurse Practitioner) notified of not being able to locate. 4:15 am Police arrived at facility, police received information including picture of resident, distinguishing markings, demographics. Police assist with search. (V2) DON initiated staff interviews. 4:30 am search continues involving the immediate area outside facility and surrounding areas. 5:00 am Resident located lying on ground in adjacent grassy area, nursing assessment completed. Resident assisted to WC (wheelchair) to transport back in facility and further nursing assessment. Resident transferred to Hospital as precautionary. Police, Physician and Guardian notified. Staff remained 1:1(one on one supervision), with res(resident), until EMS (Emergency Medical Services), arrived. 12:10 pm Ret'd (Returned) from ER (Emergency Room). No sig (significant injuries), 1:1 continued, Elopement Assessments for all res reviewed along with CP (Care Plan), updates as needed. Elopement Binders reviewed et (and) updated as needed. Res returned to facility 1:1 continued. On 8/24/23 at 11:56 AM, V13 (CNA) stated, she arrived at work around 9:45 PM on 8/10/22 and was doing a walk through to check on her residents, when V31 (Agency Nurse) told her R1 was in the hospital. Later in the shift, V30 (Unknown Employee) came to V13 and asked where R1 was located. V30 stated, R1 had a doctor's appointment earlier in the day, but came back to the facility afterwards. V13 stated, she went back to check with V31 (Agency Nurse), and they discovered R1 was missing. He was found at a church by the facility. V13 was helping search for him. Staff looked all through the facility and someone else finally found him outside behind the laundry area and by the church. When V13 went outside, R1 was lying on the ground and had right eye swelling. She stated, R1's tongue was sticking out of his mouth and swollen. He was on the ground and complained about his leg, but they moved him to a wheelchair. V13 stated it was light outside when they found R1 and estimates finding him at 4-5:00 AM but was unsure exactly how long they were looking for him. V13 stated, when she got to the door to go outside to check on R1 there were no alarms going off, and she assumed they had already been turned off. She stated, (R1) wasn't able to tell me what happened. I think he has dementia and is always pretty confused. On 8/24/2023 at 12:00 PM V1 (Administrator) stated, the CNA on night shift thought R1 was out of the facility for a visit. She stated the last time R1 was seen on 8/10/23 was at 10:30 PM and was later found in a grassy area near the facility by staff. On 8/24/2023 at 12:45 PM V15 (Dietary Aide) stated he has seen R1 trying to get out of the facility. On 8/24/23 at 1:14 PM, V16 (Laundry Aide) stated R1 wanders throughout the building and often stands by the doors and watches the cats outside. On 8/24/23 at 1:20 PM, V11 (CNA) stated, R1 has tried to get out of the facility before and can be combative at times. She stated someone must have shut off the alarm without checking to see if anyone was outside. On 8/24/23 at 1:58 PM, V22 (Ombudsman) stated she was not made aware of R1's elopement, but sometimes during the day they let residents on the independent side of the building go outside, and the door at the end of the Women's Hall is left unlocked. She stated, she has seen residents trying to get out of the building. On 8/24/23 at 2:18 PM, V21 (CNA) stated she remembers R1 being anxious that day and trying to get out of the facility. On 8/24/23 at 3:17 PM, V23 (CNA) stated R1 wanders around the facility and pushes on the doors. On 8/24/23 at 3:25 PM, V25 (CNA) stated R1 wanders the halls all the time and shakes the door handles. On 8/24/23 at 3:29 PM, V29 (LPN) stated R1 is very confused. On 8/25/23 at 8:30 AM, V26 (CNA) stated, R1 kept going back and forth to the door and setting off the alarm on 8/10/23. She stated, everybody watches (R1) because he is always wandering and needs to be redirected. She reported cleaning R1 up around 8:30-9:00 PM and took a break between 10:15 and 10:30 PM. R1's roommate usually likes to keep his door closed, and when she walked by around 2:30 AM she noticed R1 wasn't in there. V13 (CNA) stated, she was told he was in the hospital. I checked with the nurse (V28), and she said R1 was not on the list of hospitalized residents. I said, We've gotta find (R1). He has dementia and likes to walk. We went outside, couldn't find him anywhere. I can't remember who found him, but he was responding and talking. He said, his shoulder hurt. He was lying on his right side and that was the shoulder he complained about. (R1) had a bruise over his right eye that looked like he had fallen. He was wearing a pair of jeans; that is all I remember. He was also, wearing a diaper; we brought him in and cleaned him up. He had urinated in his diaper. I don't know how he got out. I think someone turned off the alarm and didn't look to see if he was out there. On 8/25/23 at 9:11 AM, V27 (Business Office Manager) stated, he got a call around 4:45 AM on 8/11/23 from V1. He was here by 5:00 AM and joined the search for R1. He looked at the field in back and it was starting to get light out. He came around a large mound of gravel and saw R1 lying on the ground by the back of the church building. He stated, R1 was just lying there and responded when spoken to. V27 called the nurses, and they assessed R1 and put him in a wheelchair. V27 could not recall whether R1 was wearing shoes but remembers him wearing a white shirt and jeans which were covered in grass. V27 showed surveyors where R1 was found. This was estimated to be about 250 yards from the street on which the facility resides with a speed limit of 35 mph (miles per hour), and 400 yards from Interstate 255 with a speed limit of 65 mph. On 8/25/2023 at 9:45 AM, V28 (LPN) stated, I came in 8/10/2023 at 10:45 PM. The nurse, (unknown), who gave me report was very flustered. I did not get a detailed report. There were all kinds of room changes and residents wanting my attention at the beginning of my shift. I was working with a seasoned CNA, I don't remember her name, but she was doing rounds and she said everyone was ok. Later in our shift, I'm not sure what time, a CNA asked where (R1) was. V13 said R1 was at the hospital. We saw he wasn't sent to the hospital. We immediately did a full facility check. I drove my car around and shined my lights in the grassy area. I then called the Police and the DON (V2). (R1) was found lying on his right side. We rolled him over on his back and did range of motion. We stood him up and put him in a wheelchair. The Corporate Team was here, and they assessed him. I did not do a full body assessment. R1 had on a shirt and pants. I don't know if he had shoes on or not. He complained of pain all over, but mostly on the right side. The (Local Police Department) Report dated 8/11/23 at 4:14 AM by V54 (Police Officer) documents, I, (V54), responded to (Facility) located at (Address) in reference to a missing person report. Upon arrival, I spoke with (V28), who stated, a resident by the name of (R1) had not been seen since approximately 1500hrs, (3:00 PM), on 8/10/2023. (V28) stated, when she arrived at work at 2300hrs (11:00 PM) on 8/10/2023, she was advised by the on-shift CNA (V13), that (R1) had been sent out, however, there was no chart of which hospital he was transported to or what time he left. (V28) stated, (R1) normally walks the halls, however, he has never left the facility. V28 stated, they have a receptionist normally sitting at the desk and advised her (R1) never left facility that they saw. (V28) stated, the company removed the camera system, so there was no way of seeing if he left the building. (V28) provided me with a picture of (R1) which was forwarded to my shift, in case they noticed anyone walking in the area matching the description of (R1). I requested to check (R1)'s room, at which time I was escorted to his room, where I noticed his bed was still made, and both of roommates were sleeping. As I exited the room, I spoke with (V13), who stated she came into work at 2200hrs (10:00 PM) and when she checked (R1)'s room, she noticed the bed was made, and asked the nurse she was relieving where (R1) was, and she advised he had been sent out, but nothing further. I asked the facility administrator (V1) if they wanted (R1) entered as missing, and she stated yes. I then requested dispatch enter (R1) as missing and was provided the FOLLOWING LEADS. A short time later, I was advised by dispatch (Facility) called back, and advised they located (R1) hiding in the grass behind the facility. V64 (R1's Medical Doctor) was unavailable by phone on 8/24/23 at 3:28 PM, 8/24/23 at 3:40 PM, 8/25/23 at 8:50 AM, and 8/31/23 at 9:06 AM. On 8/24/23, the facility provided the following information which identified the residents who were at risk for elopement: -R1's Elopement Evaluation dated 8/11/23 documented R1 was at high risk for elopement. -R4's Elopement Evaluation dated 8/11/23 documented R4 was at high risk for elopement. -R8's Elopement Evaluation dated 8/11/23 documented R8 was at high risk for elopement. -R9's Elopement Evaluation dated 8/11/23 documented R9 was at high risk for elopement. -R10's Elopement Evaluation dated 8/11/23 documented R10 was at high risk for elopement. -R11's Elopement Evaluation dated 8/11/23 documented R11 was at high risk for elopement. -R12's Elopement Evaluation dated 8/11/23 documented R12 was at high risk for elopement. -R13's Elopement Evaluation dated 8/11/23 documented R13 was at high risk for elopement. -R14's Elopement Evaluation dated 8/11/23 documented R14 was at high risk for elopement. -R15's Elopement Evaluation dated 8/11/23 documented R15 was at high risk for elopement. -R16's Elopement Evaluation dated 8/11/23 documented R16 was at high risk for elopement. -R17's Elopement Evaluation dated 8/11/23 documented R17 was at high risk for elopement. -R18's Elopement Evaluation dated 8/11/23 documented R18 was at high risk for elopement. -R19's Elopement Evaluation dated 8/11/23 documented R19 was at high risk for elopement. -R20's Elopement Evaluation dated 8/11/23 documented R20 was at high risk for elopement. -R21's Elopement Evaluation dated 8/11/23 documented R21 was at high risk for elopement. -R22's Elopement Evaluation dated 8/11/23 documented R22 was at high risk for elopement. -R23's Elopement Evaluation dated 8/11/23 documented R23 was at high risk for elopement. -R25's Elopement Evaluation dated 8/18/23 documented R25 was at high risk for elopement. The Facility's Elopement Policy revised 9/2021 documents, A resident who leaves a safe area may be at risk of (or has the potential to experience) heat or cold exposure, dehydration and/or other medical complications, drowning, or being struck by a motor vehicle. Residents who are at risk to elope are closely supervised to keep them safe in their environment, while allowing them to move freely about the safe environment. Residents at risk to elope will be closely monitored. All facility staff are responsible for responding to a door/elevator alarm immediately. This response will include visual check of the immediate vicinity surrounding the door/elevator that tripped the alarm, including the stairwells and outside area. The Facility's Elopement Policy revised 8/2023 documents, Elopement is defined as a situation where a resident who cannot recognize normal dangers and hazards outside the facility leaves the facility without staff knowledge. All residents will be evaluated upon admission, quarterly, and as needed with newly identified wandering or elopement behavior. The Administrator, DON, Nursing Supervisor, Department Heads, Therapy Department, each Nursing Station, Reception and Beauty Shop, will keep the list. Facility exit doors are alarmed so that staff can secure the environment and intercede when a resident attempts to leave the facility. If no identifiable cause for the triggering alarm can be found, the following measures will be taken a. Administration will be notified. b. Account for all residents performing whole house head count. c. other steps may be taken as warranted. The state agency validated the removal of abatement by observations of exit doors to ensure they were in operating order, alarmed, and monitored, when indicated. Surveyors conducted a review of all Facility in-services. R1's medical records were reviewed for care plans and elopement assessments with no concerns. V57 (Social Service) was observed conducting enhanced supervision for R1. The Enhanced Supervision Form Monitoring Tool was reviewed for R1 and included times of observations. Surveyors reviewed Elopement Evaluations and Care Plans of residents who have been identified at risk for elopement and verified they had been updated. Employees (V23 CNA, V38 CNA, V39 LPN, V40 Housekeeper, V41 Housekeeper, V43 MDS Coordinator, V46 LPN, V44 Activity Aide, V51 CNA, V52 CNA, V55 Physical Therapy Assistant, V56 LPN, and V58 LPN) were interviewed to ensure they were aware of current policies and procedures and had been in-service. The Immediate Jeopardy that began on August 10, 2023 was removed on August 25, 2023 when the facility took the following actions to remove the immediacy. A. Identification of Residents Affected or Likely to be Affected: 1-R1 was assessed on 8/11/2023 by V2 (Director of Nursing). Resident was transferred to (local hospital) for evaluation, returning with no new orders. Resident remains in facility with implementation of enhanced supervision. Resident was placed on enhanced supervision 1:1 from 8/11/2023-8/15/2023. He was hospitalized due to unrelated medical needs 8/15-8/20/2023. Upon return 8/20/2023 resident was placed on enhanced supervision every 15 minutes. 2-Initiating reassessments for elopement risk on all residents by V46 (Infection Preventionist/Licensed Practical Nurse), V43 (Minimum Data Set/MDS Coordinator), V27 (Business Office Manager), V1 (Administrator), V47 (Admissions Director), and V48 (Activity Director) on 8/11/2023. All assessments were completed by 8/12/2023. All to be ongoing for new residents will be assessed for elopement risk and residents with newly identified exit seeking behaviors will be reassessed for elopement risk. 3-Care plans were updated with interventions to address identified risks by V1 (Administrator), V2 (Director of Nursing), V18 (Psychosocial Director) on 8/11/2023 and to be ongoing to include all new residents and as needed for newly identified exit seeking behaviors. B. Actions to Prevent Occurrence/Recurrence: 1-The [NAME] President of Regulatory Compliance and Clinical Operations, V14, reviewed and revised elopement policy and procedures on 8/11/2023. Revisions made to tailor building specific needs such code color updated to yellow, removal of electronic monitoring devices (the facility does not have electronic monitoring system), response required when cause of alarm is not immediately identified including an immediate whole house head count completed on 8/11/2023. 2-The interdisciplinary team including V1 (Administrator), V2 (Director of Nursing), V48 (Activity Director), V27 (Business Office Manager), V47 (Admissions Coordinator), V43 (Rehab/Restorative Nurse), and V46 (Infection Preventionist/LPN) educated on revised policy and procedures to be ongoing for new hires and agency staff. 3-The training will also include providing supervision/monitoring to prevent elopements, immediate head count upon recognition of missing resident and recognizing when a resident exits the facility or has newly identified exit seeking behaviors to be ongoing to include new hires and agency staff. 4-Residents exhibiting newly identified exit seeking behaviors will be placed on enhanced supervision 1:1 until interdisciplinary team and provider decide enhanced supervision can be reduced or discontinued. 5-All nursing staff will be educated on performing a whole house head count at the beginning of their shift with outgoing shift to ensure all residents are accounted for by V2 (Director of Nursing), V49 (Assistant Director of Nursing), V43 (Rehab/Restorative Nurse), V46 (IP Nurse/LPN), and V12 (Director of Staffing) on 8/25/2023. 6-Psychosocial and activities staff will be educated on the process of residents with west hall patio privileges. The west hall door will be unarmed for open patio hours from 10am-12pm and 2p-4pm daily to be completed on 8/25/2023 and ongoing for any newly hired staff by V18 (Psychosocial Director) and V48 (Activity Director). 7-Psychosocial and activities staff will be parked at the west hall patio exit door during open patio hours to provide adequate supervision of the residents initiated on 8/25/2023 and to be ongoing. 8-Emergency resident council meeting to be held on 8/25/2023 by V48 (Activity Director) to inform residents of new open patio hours the West-Hall door will be unlocked. 9-All agency staff and new hires will be educated on the above policies and processes prior to beginning their shift by V1 (Administrator), V2 (Director of Nursing), V12 (Director of Staffing) to be ongoing. 10-Safety checks of all potential exits daily to ensure they are secure. This will be done by the V37 (Maintenance Director) to be ongoing. 11-V37 (Maintenance Director) will remove access to the bypass keys for exit doors from all staff with exception of psychosocial staff. 12-V37 (Maintenance Director) will conduct elopement drills at least three (3) times a month, at different shifts to ensure compliance to be ongoing. 13-The elopement drill will be evaluated by the Administrator (V1) and any identified concern will be addressed. Additional staff training will be completed on an ongoing basis. 14-An Ad-Hoc QAPI meeting will be held weekly for four (4) weeks by the QAPI team to discuss this removal plan and identify if additional interventions are necessary to be ongoing. 15-Monitoring/auditing of ongoing education of staff for elopement policy and procedures, daily safety checks of all potential exits, and elopement drills and ongoing assessments of new residents and residents with newly identified issues regarding elopement by V1 (Administrator) will continue for a minimum of three months to be ongoing and will part of the QAPI process. Date Facility Asserts Likelihood for Serious Harm No Longer Exists: 8/25/2023
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the Facility failed to follow recipes and ensure palatable food and temperatures in 5 of 5 residents (R3, R5, R6, R7, and R9) reviewed for food pala...

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Based on observation, interview, and record review, the Facility failed to follow recipes and ensure palatable food and temperatures in 5 of 5 residents (R3, R5, R6, R7, and R9) reviewed for food palatability in the sample of 29. Findings include: On 8/24/23 at 8:10 AM, there was pan on the steam table that appeared to contain eggs, meat, and cheese. V9 (Cook) stated the breakfast entrée today was sausage, egg, and cheese casserole. The Facility Menu for Breakfast on 8/24/23 documented, Choice of Vit C (Vitamin C) Juice, Choice of Hot or Cold Cereal, Scrambled Eggs with Cheese, Biscuit, Jelly, Margarine, Whole Milk, Coffee/Hot Tea, and Condiments. On 8/24/23 at 8:25 AM, V9 (Cook) presented the recipe for the Scrambled Eggs with Cheese and stated, I added sausage. I added a little cheese in there too. The Scrambled Eggs with Cheese Recipe contains the following ingredients: Frozen scrambled eggs, shredded cheddar cheese, salt, and black pepper. (The recipe does not contain sausage). On 8/24/23 at 8:31 AM, V9 (Cook) stated the only people who get regular scrambled eggs without sausage and cheese are the people who don't eat pork. The Facility's Diet Type Report dated 8/30/23 documents R3, R5, R6, and R9 have regular diet orders. On 8/30/23 at 2:59 PM, V3 (Dietary Manager) provided breakfast meal cards for R3, R5, R6, and R9 from 8/24/23. He stated all residents get the main entrée unless documented otherwise on the card, and R3, R5, R6, and R9 all received the sausage, egg, and cheese casserole. On 8/24/23 at 9:59 AM, R6 stated the food looks bad and smells bad. R6's roommate, R5 stated, Breakfast is always the same, and the food is terrible. Sometimes you smell something in the hall, and you think, Ugh, that must be my lunch, and then you just push it away when it comes. I bought my own mini fridge just to keep my own food in my room. On 8/24/23 at 10:15 AM, R7 stated, The food is not working, and they need a real cook in the kitchen. My room is not far from the kitchen, but when the food comes it's cold, and not just cool; it feels like it has been in a cooler. Nothing on the plate is hot. On 8/24/23 at 1:58 PM, V22 (Ombudsman), stated, Food is always an issue. The main complaint is they serve the same breakfast over and over again. Sometimes temp (temperature) is an issue. On 8/24/23 at 8:59 AM after the last resident tray was served, test tray temperatures were obtained using a metal calibrated thermometer. The whole milk measured 65 degrees Fahrenheit (F). The Facility's Resident Council Meeting Minutes dated 5/31/23 document, Dietary: Likes the drinks ok/Same food, food not good, always run out of condiments. The Facility's Resident Council Meeting Minutes dated 6/28/23 document, Dietary: Still run out of condiments, short on coffee/food taste ok. The Facility's Resident Council Meeting Minutes dated 7/26/23 document, Dietary: Do not like the food the new company is giving. On 8/24/23 at 8:50 AM, V3 (Dietary Manager) stated, The residents don't like the summer menu meats, but we follow the menus. I don't know what else to do besides offer soup, salad, sandwiches. We only have about one month left on this (menu) rotation. On 8/25/23 at 3:45 PM, V1 (Administrator) stated she has gotten complaints about the food and has a meeting set up to address it. On 8/31/23 at 10:36 AM, V1 (Administrator) stated she expects food service staff to follow recipes and food service policies. The Facility's Food: Quality and Palatability Policy revised 9/2017 documents, Food will be prepared by methods that conserve nutritive value, flavor and appearance. Food will be palatable, attractive and served at a safe and appetizing temperature. The Dining Services Director and Cook(s) are responsible for food preparation. Menu items are prepared according to the menu, production guidelines, and standardized recipes. The Cook(s) prepare food in accordance with the recipes, and season for region and/or ethnic preferences, as appropriate. The Facility's Food: Preparation Policy revised 9/2017 documents, All foods are prepared in accordance with the FDA (Food and Drug Administration) Food Code. All foods will be held at appropriate temperatures, greater than 135ºF (or as state regulation requires) for hot holding, and less than 41ºF for cold food holding.
Jul 2023 3 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to prevent resident-to-resident physical and sexual abus...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to prevent resident-to-resident physical and sexual abuse for 8 of 12 residents (R2, R8, R9, R12, R13, R14, R15 and R16) reviewed for abuse in the sample of 30. This failure resulted in an Immediate Jeopardy when the following resident-to-resident physical abuses occurred: R15 struck R12 in the head with an unknown object causing a lump to R12's head. On a later date, R15 stabbed R16 in the left chest with a paring knife causing R16 to require emergency medical services and R15 was arrested and remains police custody; and R13 hit R14 on the head with an object and on a later date, R13 stabbed R14 in the head with a pen causing R14 to require emergency medical services and R13 was sent out for psychiatric evaluation. The Immediate Jeopardy began on 5/5/23 when R15 physically abused R12 by striking him in the head with an object causing a lump. On 6/25/23, R15 and R16 got into a verbal and physical altercation and R15 stabbed R16 with a paring knife in R16's chest. V1 (Administrator), V2 (Director of Nursing), V5 (Regional Director of Operations), and V22 (Vice President of Regulatory Compliance and Clinical Operations) were notified of the Immediate Jeopardy on 7/7/23 at 1:50 PM. The surveyor confirmed by observation, interview, and record that the Immediate Jeopardy was removed on 7/12/23, but noncompliance remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the facility's policies and procedures and in-service training. Findings include: 1.R15's Face Sheet documents his diagnoses to include Asthma, Difficulty in Walking, Low Back Pain, Chronic Obstructive Pulmonary Disease (COPD), Non-Displaced Longitudinal Fracture of Left Patella, Alcohol Abuse, Anemia and Gastroesophageal Reflux Disease (GERD). R15's Minimum Data Set (MDS) dated [DATE] documents he is alert and oriented and independent with his Activities of Daily Living (ADLs). R15's Facility Incident Report documented R15 had a resident-to-resident altercation with R12 on 5/5/23 at 1:15 PM. The Facility's Incident Report, dated 5/5/23, documented Two male residents involved in an altercation. Immediately separated and assessed. Full investigation to follow. During the course of the investigation, the following facts were determined: (R12) was noted ambulating in the day area with a lump noted to his forehead. When (R12) was asked about what happened, he stated another male resident, (R15), had hit him in the head with something hard. (R12) was assessed and was noted with no other injuries or impairments. (R15) stated that (R12) had been coming into his room and threatening to take his phone and other items out of his room. (R15) admitted he struck another resident but would not admit to the item that was used during the altercation. Room searches were performed on both men's' rooms and all items of concern were removed. (R15) was placed in a group for anger management and for 15-minute checks. The two men have had no further incidents or altercations since the date of this altercation, and both have maintained their prior level of functioning. There was no documentation of what items of concern were removed from R12's and R15's rooms. R15's Care Plan, date initiated 5/30/22, document Abuse: Resident is at risk for abuse and neglect related to Chronic Obstructive Pulmonary Disease, Unspecified, and Alcohol Abuse. Resident is an Identified Offender. He has a history of peer-to-peer altercations. 6/25/23: resident to resident altercation. R15's peer to peer altercation that occurred on 5/5/23 with R12 was not documented on R15's Care Plan. There were no updated interventions after R15's resident to resident altercation with R12 on 5/5/23 until 5/30/23. These interventions include Assess resident for abuse and neglect upon admission and quarterly. Assure resident that he/she is in a safe and secure environment with caring professionals. Explain that psychosocial adjustment is often facilitated by developing a trusting relationship with another person (for example, social worker, nurse, CNA, peer) and by verbalizing thoughts, needs and feelings. Assure the resident that staff members are available to help, and department heads maintain an open door policy. Continue to monitor medication, ADLs, status, and behaviors. Establish a counseling schedule with resident. Encourage the resident to verbalize/share thoughts, anxieties, fears, concerns, and general feelings. Identify areas that put resident at risk. Immediately report any episodes of unknown injury, abuse, or changes in resident's behaviors to Administrator for immediate intervention and review. R15's Care Plan Focus, dated 3/30/22, documents The resident has a history of criminal behavior. The resident has demonstrated stability during the admission screening process and does not appear to present an unusual risk at this time. The Illinois Department of Public Health performed a Criminal History Analysis and made a determination regarding his level of risk. He was deemed a moderate risk. According to the resident's history he has been charged with unlawful possession of a weapon by a felon, Theft/Control/Firearm, Car Theft, and Aggravated Assault. The resident has a diagnosis of Alcohol Abuse, Uncomplicated. Interventions for this care plan include Evaluate the resident's ability to control impulses, document accordingly. Teach impulse control strategies. Follow facility protocol addressing substance abuse. If substance abuse is suspected utilize appropriate blood/urine testing, limit setting, counseling, and consequences. Review the IDPH Criminal History Analysis ([NAME]). Implement suggestions, if reasonable and appropriate. Moderate risk interventions include appropriate supervision and observation, regular monitoring, attention to behavior changes, visual monitoring if warranted and periodic reassessment. The facility's document, Facility-Reported Incident Form Initial Report dated 6/25/23 documents, On 6/25/23 at 8:25 PM Staff reported that they responded to loud voices, upon responding they observed (R15) and (R16) in verbal exchange. (R15) then was observed with small paring knife in his hand making contact with (R16's) left side rib area. The incident occurred in the doorway of Room (room number listed). (R16) sustained a small puncture wound to lower left rib area. Physician notified; new orders received to send to ER (Emergency Room). Type of injury: puncture wound. The facility's Follow-up Investigation Report, dated 6/30/23, documents, under Conclusion, Staff reported that (R15) had just returned from LOA (Leave of Absence) with family, he was requesting snacks from staff at which time (R16) made a statement towards him resulting in (R16) placing hands on (R15) and giving a light push, staff saw something in (R15's) hand while swinging arm towards (R16) making contact. Residents were immediately separated, staff remained with (R15) until police, EMS (Emergency Medical Services) arrived with (R15) escorted from facility by police. Licensed nurse provided pressure to left lower rib area with pressure applied until EMS arrived. (R16) transferred to ER (Emergency Room) for evaluation with no significant injury and/or treatment required, all diagnostic testing negative. (R15) medical record review reveals he has a history of Alcohol Abuse, history of homelessness, strained family relationships and BUE (Bilateral Upper Extremity) ROM (Range of Motion) loss related to weakness. (R16's) medical record review: he has poor social skills, limited coping skills which at times leads to conflict with others. History of Alcohol Abuse, inappropriate attention seeking behaviors along with maladaptive behaviors. He has a history of using loud tone when expressing frustration. (R16) has maintained his usual routine with no signs of mental anguish noted and no psychosocial distress noted. He continues to be visualized throughout facility interacting with peers, attending activities of his choice. When asked, he states, I'm fine. Police investigation ongoing, once investigation completed, addendum will be sent. R16's Hospital Records dated 6/25/23 at 9:00 PM document, Description of Mechanism: Stabbing to left chest. Review of systems: Respiratory: cough, hemoptysis, sputum, dyspnea on exertion, dyspnea at rest, wheezing. Cardiovascular: chest pain from stab; Gastrointestinal: abdominal pain left upper quadrant. Chest x-ray: Impression: Sequelae of penetrating injury in the lateral chest wall without extension into the thoracic and peritoneal cavity. Injuries: puncture wound to left chest. Plan: wound washed out and dressed. Follow up with trauma clinic as needed. R16's Face Sheet documents his diagnoses to include Major Depressive Disorder, Cutaneous Abscess of Right Hand, Osteoarthritis, Hypertension and Alcohol Abuse. R16's MDS dated [DATE] documents R16 is alert and oriented and independent with his ADLs. R16's Care Plan documents Abuse: (R16) is at risk of abuse and neglect related to history of assault leading to rib fractures and other injury prior to admission. (R16) is noted to have a history of peer-to-peer altercations. 4/4/23: peer to peer incident; 6/25/23: resident to resident altercation. On 6/29/23 at 3:15 PM R16 was lying on his bed in his room with a clean, dry, intact white gauze bandage on his left side of torso. He stated he and (R15) usually got along good and would play dominos out in the dining room with a couple of other residents. R16 stated sometimes they would have words during a game but all in fun, nothing serious. R16 stated the agency nurse was passing medications and had called his name so he went to the door to get his meds and R15 kept walking past his door, saying things about R16 arguing with the new guy and R15 was being disrespectful. R16 stated R15 came between the nurse and her cart, and the nurse yelled, He's got a knife! and then R15 stabbed him. R16 stated he went in his room and slammed the door closed. R16 stated R15 walked up the hall to the front after he stabbed him. R16 stated, He (R15) was drunk. He just came back from being out with his family. On 7/5/23 at 3:09 PM, V16 (Licensed Practical Nurse/LPN) stated, I was standing right by the double doors at the nurse's station, and I heard arguing between (R15) and (R16). Their voices were getting louder so I started walking towards them to see what was going on and try to diffuse the situation, and when I was within about two feet from them, (R15) pulled out the knife and jabbed him (R16) with it. (R16) put his hand over it and went into his room and closed the door. (R15) had the knife at his side, not trying to hide it, and started walking fast up the hall. I yelled out, He's got a knife. Call 911. He just stabbed him (R16). The other staff said, No, he's armed. We don't get involved with that. I went in to check on (R16) and he was lying on his bed with his hand over his left side, with his shirt over it, lying in the fetal position. He (R16) said, I'm fine. but he let me look at the wound. It was about 1-2 centimeters with a little bit of flesh coming out of it. It wasn't bleeding a lot by then, but there was blood on his shirt and on the floor. I put some gauze over it and held pressure on the wound until EMS arrived. I work for agency, and this was the first and last time I worked at this facility. From what some of the other staff told me, and I cannot recall their names, (R15) went out with his family and had just got back and he was drunk. Another staff told me (R15) made the statement to her, It wasn't my knife. There's no blood on it and my prints aren't on it. V16 stated the other staff told her this was unusual behavior for (R15) and that he was usually a very nice gentleman. The staff had called the police and the Administrator, and the Director of Nursing (DON) came in and did the report. 2. R13's Face Sheet documents his diagnoses to include: COPD, Diabetes Mellitus with Hyperglycemia, CVA (stroke) with Hemiparesis and Hemiplegia Affecting the Right Non-Dominant Side; Auditory Hallucinations and Schizoaffective Disorder. R13's MDS dated [DATE] documents he is alert and oriented. R13's Care Plan dated 3/13/17 documents: Abuse: At risk for abuse and neglect related to Schizoaffective Disorder, Depression, Auditory Hallucinations, history of behaviors and requires some assistance with care. He is noted to have a history of peer-to-peer altercations. 3/12/23 peer to peer altercation. 6/13/23 Peer to peer altercation. The Facility's Initial Report, dated 7/10/23 at 1:45 AM documents, under Allegation Details, Staff reported responding to loud voices, upon approaching, (R14) stated (R13) made physical contact with him. The report further documents R14 was transferred to ER for evaluation and there is no serious bodily injury or sign of mental anguish identified. Injuries described in report are as follows: Scratches, small open area. The report documents there is no known witness at this time. R13's Progress Note, dated 7/10/23, at 4:54 AM documents, Resident initiated resident to resident altercation. Residents immediately separated; local police notified. Physician notified with new orders received to send to ER for psychiatric evaluation related to physically aggressive behaviors towards peer. Behavior was not easily redirected. Staff provided 1:1 to ensure safety of patient and peers until EMS/police arrived. MD/Guardian notified. Resident going to local regional hospital. Emergency transfer discharge provided at local ER, copy provided and explained to supervisor in ER department, copy provided and explained to resident. Copy provided to resident. IDPH and ombudsman notified via email. Call placed to resident daughter/guardian with no answer, left message to return call as soon as she received message, will attempt until contact made. On 7/10/23 at 7:01 PM, V20 (Emergency Room/ER Nurse) stated R14 was brought to the emergency room by ambulance on 7/10/23 around 3:00 AM. V20 stated R14 told her another resident named (R13) had come into his room and punched him in the face several times and then stabbed him in the head with a pen. V20 stated R14 never really answered her as to whether R13 was his roommate or if he lived on the same hall as R14. V20 stated R14 had what appeared to be fresh injuries to his face and head including a black eye, a laceration to his left cheek over his cheekbone area and three puncture wounds to his scalp, two in front and one in the back of his head, and the puncture wounds had hematomas around them. V20 stated R14 had told this same resident (R13) has assaulted him multiple times in the past. V20 stated R14 received facial x-rays and a head Computed Tomography Scan (CT scan) to rule out facial fractures and she stated they were negative for fractures and showed the puncture wounds were superficial and did not penetrate his skull. V20 stated R14 had other injuries that appeared older, including bruises to the right side of his face, including eyebrow and cheek, upper left arm bruising, and scratches on his mid-lower back that looked like fingernails. V20 stated she attempted to call the facility to verify R14's report that he was assaulted by R13 before this. V20 stated she called the facility at least a dozen times and someone would pick up the phone and hang it back up without answering. V20 stated at about 6:00 AM a nurse (V14) answered the phone, but refused to answer any questions, and informed V20 she would have to talk to the Administrator. V20 stated (V1 Administrator) returned her call within a few minutes and she (V1) did confirm that this was not the first time R13 had assaulted R14. V20 stated V1 informed her that she had been at another hospital with R13 on that night and stated V1 informed her R13 would not be returning to the facility. V20 stated V1 informed her R13 had been on special monitoring, and she did not know why he assaulted R14 or how this protection plan failed. V20 stated R14 did not want to return to the facility, but his brother was his Power of Attorney, and they were unable to reach him by phone. V20 stated R14 was having visual hallucinations while in the emergency room, responding to his wife in the room when there was no one else in the room. V20 stated R14 was discharged back to the facility that same morning. On 7/12/23 at 9:16 PM, during phone interview, V14 (Licensed Practical Nurse/LPN) stated she was not R14's nurse on 7/10/23 but she was the first staff to respond when she heard R14 yelling out. She stated she could not understand what R14 was saying, but she ran to his room and when she entered, R14 was sitting in his wheelchair with R13 standing over him, and R13 was stabbing R14 in his head with a pen. V14 stated she yelled at R13 to stop, and he did not immediately stop but finally did without her having to lay hands on him. V14 stated she did not know how many times R13 stabbed R14 with the pen, but stated he was going at it. R14 stated other staff responded and entered R14's room and redirected R13 out of the room and he was taken to his room and kept on 1 on 1 until the ambulance arrived. V14 stated R13 did not say why he was assaulting R14, but when the EMTs (Emergency Medical Technicians), one of them reported to her that R13 stated he had assaulted R14 because R14 had thrown urine on him a month ago. V14 stated she assessed R14, and he had two puncture wounds on his head, one in front and one in back, and he also had several scratches on his face. V14 stated both R13 and R14 were sent to the hospital. She stated the incident happened around 1:40 AM. She stated there were no more behaviors between R13 and R14 before they left the facility. V14 stated she had not seen R13 have any aggression towards R14 prior to R13 attacking R14. She stated this type of behavior was over the top for R13. According to facility documents, there were two incidents when R13 physically assaulted R14 prior to the incident on 7/10/23 and are as follows: The Facility's Follow-up Investigation Report, dated 6/14/23, documents, under Conclusion: On June 13, 2023, staff responded to loud voices, upon entering room (R13) stated, He thought the back scratcher was his and when I told him it wasn't, he picked up his urinal and threw his urine at me so when he did, I reached over and made contact with his head. I didn't mean it, I just reacted to the urine being thrown this way. (R14) stated, Yeah, I threw it at him, then he got me on top of the head. Skin assessment completed on both residents with (R14) observed to have small scratch on top of head. (R14) denied pain. (R13) was immediately relocated to another room with enhanced monitoring provided. Based on complete, comprehensive investigation, facility cannot substantiate intention abuse and facility believes situation occurred, however based on interviews with both residents the situation was without any intent as (R13) reacted to situation, both residents agree that situation was a disagreement over who the back scratcher belonged to. The Facility's Facility Reported Incident Form, Initial Report dated 6/29/23 at 8:30 AM documents, Staff reported (R13) approached (R14) making physical contact. Staff witnesses stated that (R13) was sitting in the dining room waiting for meal tray, he moved away from table and approached (R14) making contact with face. Residents immediately separated; physician notified with new orders to send (R13) to ER (Emergency Room) for psych evaluation. The facility's Final Report for this incident, dated 7/7/23 documents, On 6/29/23 R13 was sitting in the dining room at table during breakfast meal; R13 removed self from table and approached R14 making contact. R13 was placed on enhanced monitoring. On 7/11/23 at 9:10 AM R14 was sitting in his wheelchair in his room. R14 had small purplish-black bruises under both eyes. R14 was wearing a hat with headphones over it and declined to let his head/scalp be observed, stating, No, you don't need to look at that. I'm fine. I'm not having any pain. I don't know what happened. He's (R13) just some crazy guy who came in and beat me up in the middle of the night. R14 stated, I feel fine. I feel safe. You can go now. R14's Face Sheet documents his diagnoses to include Type 2 Diabetes Mellitus with Diabetic Retinopathy and Macular Edema; Acute Kidney Failure; Bipolar Disorder; HTN; History of Falls; and Schizophrenia. R14's MDS dated [DATE] documents he is alert and oriented. R14's Care Plan dated 4/20/22 documents: Abuse: (R14) is at risk for abuse and neglect related to impaired cognition secondary to psychiatric diagnosis. He is noted to have a court appointed guardian at this time, his brother. 6/13/23 peer to peer altercation. 3. R12's Face Sheet documents his diagnoses to include Paranoid Schizophrenia, Drug Induced Subacute Dyskinesia, Other Sexual Dysfunction Not Due to Substance or Known Physiological Condition, Anxiety Disorder, Cognitive Communication Deficit and Borderline Intellectual Functioning. R12's MDS dated [DATE] documents he is alert and oriented and requires supervision with his ADLs. R12's Care Plan dated 3/31/22 documents Abuse: At risk for abuse and neglect related to his diagnosis of Depression, Schizophrenia, and Borderline Intellectual Functioning. He has been noted to ask for items of others in a way that is not appropriate such as give me some of that. Has a history of peer-to-peer altercations. 6/22/23 Resident reported to stop resident who was independently propelling self down hall and ask her to suck his d***, while masturbating. R12's peer to peer altercation with R15 was not documented on his care plan. The Facility's Follow-up Investigation Report, dated 6/29/23, documents, under Conclusion documents On June 22, 2023, (R2) reported as she was independently propelling her electric wheelchair down the hall upon approaching (R12's) room he asked her to stop and once she did, he asked her to suck his d*** while masturbating. (R2) immediately removed herself from the situation and reported to staff. Local police were immediately notified. Physician notified with new orders to send (R12) to ER for evaluation. Complete comprehensive investigation has been completed with facility unable to substantiate abuse. Medical record review and interviews reveal (R12) has no previous behaviors of this nature. (R2) has shown no signs of mental anguish, psychosocial distress and has maintained her usual routine with her being observed in common areas interacting with peers, attending activities of her choice. (R12) remains hospitalized . R2's MDS dated [DATE] documents she is alert and oriented. R2's Care Plan dated 5/28/23 documents Abuse: (R2) is at risk for abuse and neglect related to her diagnoses of CHF (Congestive Heart Failure), history of multiple Myocardial Infarctions (MI) and multiple CVAs, Hypertension, COPD, decreased ability to complete all her care tasks on her own and requires assistance. Resident shared during assessment that she has been a victim of domestic violence, addiction in the past and diagnosis of depression. History of altercations with peers. 3/27/23 peer to peer altercation. 5/28/23 peer to peer occurrence. On 6/27/23 at 10:45 AM R2 stated R12 called her over to his room and asked her to suck his p**** while he was masturbating. R2 stated one other time he had called her over to his doorway while he was masturbating, and she was disgusted, and she turned around and left immediately. R2 stated she got angry the second time and immediately reported the incident to the Director of Nursing, who called the Administrator and R12 was sent out of the facility right away. R2 stated if they hadn't sent (R12) out of the facility, she would not have felt safe taking a shower, and would have been afraid he might come into her room at night. R2 stated she never went into R12's room and he never came into her room. R12's Progress Notes dated 6/22/23 at 11:01 PM documents, Resident 1 (R12) verbally sexually assaulted another resident. Resident 2 that was assaulted stated, I was coming down the hallway and when I got to his door, he started patting his bare private area and ask me to suck his d***. Resident 2 (R2) was extremely uncomfortable and stated that she was afraid to lay down because she was afraid that he would assault her. Resident 1 (R12) was escorted to room; staff did 1 on 1 with resident until EMS present. DON notified, EMS called and said they would be a few hours until pick up report called into (hospital) for psych evaluation, will continue to monitor. R12's Progress Notes for April, May and June 2023 were reviewed and documented four other times R12 was noted to be sexually inappropriate towards staff prior to resident-to-resident sexual abuse with R2 on 6/22/23. 4. The Facility's Follow-up Investigation Report, dated 6/23/23 documents, under, Conclusion documented On June 17, 2023 (R9) was standing next to (R8's) chair and was noted to have his hand resting under her shirt. Residents were immediately separated with (R9) being place on enhanced monitoring. R8's Face Sheet documents her diagnoses to include Adult Failure to Thrive, Weakness, Need for Assistance with Personal Care, Schizophrenia, Unspecified Psychosis Not Due to A Substance or Known Physiological Condition, and Alzheimer's Disease with Late Onset. R8's MDS dated [DATE] documents she is severely cognitively impaired. R8's Care Plan dated 10/16/19 documents, (R8) is at risk for abuse and neglect related to her impaired cognition related to diagnosis of psychosis and past TBI (traumatic brain injury) with cognitive and safety awareness deficits. 6/12/20 Involved in an altercation with a peer. R9' Face Sheet documents his diagnoses to include Alzheimer's Disease with Early Onset; Weakness; Schizoaffective Disorder, Bipolar Type; Unspecified Dementia, Unspecified Severity without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance, and Anxiety; Major Depressive Disorder; and Alcohol Dependence with Alcohol Induced Persisting Dementia. R9's MDS dated [DATE] documents he is severely impaired cognitively. R9's Care Plan dated 12/12/14 documents, (R9) is at risk for abuse and neglect related to Psychosis, Cerebral vascular Accident (CVA), Severe neuro-cognitive disorder, Affective Mood Disorder, Depression, Dementia, and GERD (Gastroesophageal Reflux Disease. He expresses resistance with care needs such as changing clothing and personal hygiene. Has a history of getting physical with others over cigarettes. Has a history of peer-to-peer altercations. 6/17/23 resident observed with his hand resting under another resident's shirt. On 7/14/23, at 10:02 AM, V1, Administrator, stated With (R9) I did not feel the intent was there as he just had his hand resting under her shirt and they had a relationship before and were both confused so I did not substantiate it. The facility's policy, Abuse Policy and Prevention Program 2022 dated 10/2022, documents, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. This will be done by establishing an environment that promotes resident sensitivity, resident security and prevention of mistreatment; immediately protecting residents involved in identified reports of possible abuse, neglect, exploitation, mistreatment, and misappropriation of property; and implementing systems to promptly and aggressively investigate all reports and allegations of abuse, neglect, exploitation, misappropriation of property and mistreatment, and making necessary changes to prevent future occurrences. Resident Assessment: As part of the resident's life history on the admission assessment, comprehensive care plan, and MDS assessments, staff will identify residents with increased vulnerability for abuse, neglect, exploitation, mistreatment, history of trauma or misappropriation of resident property, who have needs, triggers and behaviors that might lead to conflict. Through the care planning process, staff will identify any problems, goals, and approaches, which would reduce the chances of abuse, neglect, exploitation, mistreatment, or misappropriation of resident property for these residents. Staff will continue to monitor the goals and approaches on a regular basis and update, as necessary. The facility will take steps to prevent potential abuse while the investigation is underway. Residents who allegedly abused another resident shall be immediately evaluated to determine the most suitable therapy, care approaches, and placement, considering his or her safety, as well as the safety of other residents and employees of the facility. In addition, the facility shall take all steps necessary to ensure the safety of residents including, but not limited to, the separation of residents. The Immediate Jeopardy that began on 5/5/23 was removed on 7/12/23 when the facility took the following actions to remove the immediacy: A. Identification of Residents Affected or Likely to be Affected: 1.R15 no longer resides in the facility, discharged into police custody on 6/25/2023. 2.R12 no longer resides in the facility, discharged facility on 6/23/2023. 3.R16 was assessed for trauma related events on 6/26/2023 by V5 (Region Director of Operations). Care planned interventions relating to being a victim of abuse were entered on 6/25/2023 by V5. 4.R13 no longer resides in the facility, discharged on 7/10/2023. 5.R14 refused assessment for trauma related events, ad hoc care plan with R14 and POA held on 7/10/2023, R14 feels safe in the facility, care plan reviewed and updated by V22 (Vice President of Regulatory Compliance and Clinical Operations), V5, and V1 on 7/10/2023. 6.All residents will be assessed for aggressive behaviors by V1, V17 (Social Service Director), to be completed on 7/7/2023, 7/10/2023 and ongoing as needed to include new residents and newly identified behaviors. 7.Through the RAP rounds (customer service interviews) with all residents, no new allegations of abuse have been identified. Rap rounds to be completed Monday through Friday by V37 (Restorative Nurse), V38 (Infection Control Nurse), V36 (Medical Records), V35 (admission Coordinator), V55 (Business Office Manager), and V17 to be initiated on 7/12/23 and ongoing. 8.Potential admissions/referrals will be reviewed for appropriateness of admission by V35 (Admissions Coordinator) or V2 (Director of Nursing). Patients with a documented history of aggressive behaviors and any background check that identifies any potential risk factors for aggressive behaviors will not be accepted for admission completed 7/12/2023 and ongoing. 9.Care plans to be reviewed and revised as needed with implemented interventions to address resident specific behavioral needs and newly identified behaviors by V17, V36 and V37 to be ongoing. Any investigation of abuse, neglect, exploitation, mistreatment, or misappropriation of resident property occurred shall be reviewed by the facility Quality Management committee for possible changes in facility practices to ensure that similar events do not occur again. At this time, the resident [TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide treatments to wounds as ordered by the physici...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide treatments to wounds as ordered by the physician for 3 of 4 residents (R1, R3, and R4) reviewed for treatments in the sample of 30. Findings include: 1. R1's Face Sheet documents her diagnoses as Blister (non-thermal) Left Great Toe and Other Acute Osteomyelitis, Left Ankle and Foot. On 6/27/23 at 10:30 AM V3 (Licensed Practical Nurse/LPN) cleansed R1's left great toe with wound cleanser then applied Bacitracin-Zinc Ointment to her peeling wound on her left great toe. V3 did not apply Povidone-Iodine 10% solution to R1's toe as ordered by physician. R1 stated, They clean my toe and put ointment on it most days. R1's Wound Specialist Progress Note, dated 5/29/23, documents R1's wound as: Diabetic Wound of the Left First Toe, Partial Thickness. This progress note documented the Dressing Treatment Plan as: Calcium Alginate once daily and Betadine once daily. R1 was not seen by the wound specialist on her next routine visit one week later due to being hospitalized . R1's Hospital Records document she was hospitalized [DATE] to 6/14/23 for change in condition. Her hospital discharge orders dated 6/14/23 include the order: Povidone-Iodine 10% solution commonly known as Betadine: apply 100 ml (10-gram total) topically to left heel. There was no clarification noted in the progress notes regarding the wound being on R1's left great toe and not her heel. R1's Treatment Administration Record (TAR) dated June 2023 documents the order for Povidone-Iodine Solution 10% to left great toe daily was discontinued after 6/4/23, but there was no order to resume this treatment order after that date. There was no order for betadine to be applied to R1's left great toe or to her left heel. This TAR also documented R1 did not receive her treatment of Bacitracin-Zinc Ointment to her left great toe on the evening of 6/17/23. There was no order for R1 to received treatment with Povidone-Iodine to her left great toe on her TAR dated July 2023 as of 7/5/23. R1's Wound Specialist Progress Note dated 7/3/23 documents R1's wound as: Diabetic Wound of the Left First Toe, Partial Thickness. The Note documented R1's Dressing Treatment Plan as: Continue Betadine twice daily; discontinue Calcium Alginate. R1's Order Summary Report dated 7/5/23 documents the Physician Order dated 6/15/23 documents the order: Bacitracin-Zinc Ointment 500 units/gram-apply to left toe topically two times a day for healing. R1's Order Summary Report dated 7/5/23 also documents the Physician Order dated 6/15/23 also documents the order: Povidone-Iodine Solution 10%: Apply 100 milliliters (mls.) to left great toe topically one time a day for wound healing. R1's physician orders were not updated with the new physician orders by the wound specialist on 7/5/23. 2. R3's Face Sheet documents his diagnoses to include Type 2 Diabetes with Diabetic Neuropathy, Cellulitis of Right Lower Limb, Encounter for Orthopedic Aftercare Following Surgical Amputation, Peripheral Vascular Disease, Superficial Frostbite of Unspecified Sites, and Gangrene. It documents he was admitted to the facility on [DATE]. R3's Progress Notes dated 2/21/23 document he went on a home visit on that date, and he did not return to the facility. R3's Wound Specialist Progress Note dated 2/14/23 documents, He has a post-surgical wound of the right foot for at least 35 days. There is moderate serosanguinous exudate. The wound measurements documented on this progress note are as follows: 4 centimeters (cm) by 12 cm by 0.6 cm. R3's Order Summary Report dated 6/27/23 documents the order dated 1/31/23 and discontinued 3/1/23 after R3 was discharged : Dakin's (full strength) Apply to right foot topically every day shift for to promote wound healing for 30 days. Clean wound with Dakin's, apply Santyl and cover with dry dressing. R3's Minimum Data Set (MDS) dated [DATE] documents he is alert and oriented times 3 and required limited assist with Activities of Daily Living (ADLs). It also documented he had a surgical wound when he was admitted to the facility. R3's Care Plan dated 2/1/23 documents, (R3) requires assist with daily care needs related to bilateral amputation of all toes secondary to gangrene from frostbite. He is noted to have cognitive deficits and requires verbal cues as well. Wheelchair for mobility. (R3) is non-compliant at times with his partial weight bearing status and will ambulate around facility not using his wheelchair. R3's Care Plan dated 2/1/23 documents, (R3) is at risk for pain/alteration in comfort related to recent amputation of toes to bilateral feet, diagnosis of diabetes and coronary artery disease, and history of peripheral neuropathy and back pain. Interventions for this care plan include, Administer pain medication and treatments as ordered. R3's TAR dated 1/1/23 to 1/31/23 documents the order: Betadine Solution 10% -apply topically every day shift to promote wound healing. Apply Betadine soaked 4x4s to bilateral feet and apply (absorbent dressing) and then wrap them with (gauze wrap). There was no documentation of this treatment being done as ordered on 1/21/23 (Saturday), 1/22/23 (Sunday), or 1/28/23 (Saturday). There was no documentation in R3's progress notes or on his TAR that he refused these treatments. R3's TAR dated 2/1/23 to 2/28/23 documents the order with start date of 1/31/23: Dakin's (full strength) External Solution: Apply to right foot topically every day shift to promote wound healing for 30 days. Clean wound with Dakin's, apply Santyl and cover with dry dressing. There was no documentation of this treatment being done on 2/5/23 (Sunday), or 2/7/23 (Tuesday). 3. R4's Face Sheet documents her diagnoses to include Abnormal Albumin, Protein-Calorie Malnutrition, Type 2 Diabetes Mellitus. On 7/5/23 at 10:32 AM V3 (LPN) went into R4's room to provide pressure ulcer and diabetic wound treatments. When V3 removed the dressing from R4's right foot diabetic ulcer, the soiled dressing was dated 7/3/23, indicating it had not been changed the day before as ordered. V3 hand sanitized and donned gloves and removed the soiled dressing. R4 had two elongated diabetic wounds, one on her lateral right foot just below the ankle, and another on her outer lateral right foot, just above the sole of her foot. Both had necrotic tissue covering the wound bases. V3 stated she has had to remove her own dressings before, after returning from having a day off. She stated the staff must have been busy and missed R4's dressing to her right foot yesterday. R4's Physician Order Summary dated 7/5/23 documents an order dated 7/1/23, Cleanse diabetic wound of the right lower lateral foot, then apply betadine, cover with calcium alginate and wrap with (brand name gauze). Change daily for 16 days. The order previous to this order was dated 6/8/23 to 6/30/23: Cleanse wound to right heel with wound cleanser. Apply (brand name dressing) and (brand name gauze) every 2 days and prn (as needed). (Brand name) boots on for 2 hours and off for 2 hours. R4's TAR dated 7/1/23 to 7/30/23 documents her treatment to her right lateral foot was not done as ordered on 7/2/23 (Sunday) or 7/3/23 (Monday). R4's Progress note dated 7/5/23 at 12:19 PM, back dated to 7/4/23 documents, Nurse and CNA entered room and attempted to change dressing. Resident refused stating she did not want to turn over. All parties notified. On 7/5/23 at 2:00 PM, after it was brought to V1's (Administrator) attention that dressing removed today from R4's right lateral diabetic wound was dated 2 days ago, indicating it had not been changed yesterday as ordered. V1 stated, (V10 LPN) said R4 refused her treatment yesterday. I told her to put a back dated note in R4's chart regarding this. There was no explanation documented for R4's treatment to her diabetic wound to her right lateral foot not being done as ordered on 7/2/23. V1 stated she would expect treatments to be done as ordered by the physician. She stated the nurse should document if a resident refuses the treatment. The facility's policy, Wound Cleansing and Dressings, dated 1/2023, documents, It is the policy of this facility to cleanse all wounds and clear exudates, bacterial contamination, and debris from the wound bed. Optimal wound healing cannot proceed until inflammation-producing substances are removed from the wound bed. Wound cleansing is completed as indicated in the provider's order by the licensed nurse. It is the policy of this facility to perform wound dressing changes as ordered by the provider using clean technique on all chronic or contaminated wounds.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to substantiate abuse through investigation when abuse occurred for 4 o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to substantiate abuse through investigation when abuse occurred for 4 of 12 residents (R9, R12, R13, and R15) reviewed for abuse investigations in the sample of 30. Findings include: 1. R15's Minimum Data Set, MDS, dated [DATE], documents he is alert and oriented and independent with his Activities of Daily Living (ADLs). R15's Care Plan, date initiated 5/30/22, documents Abuse: Resident is at risk for abuse and neglect related to Chronic Obstructive Pulmonary Disease, Unspecified, and Alcohol Abuse. Resident is an Identified Offender. He has a history of peer-to-peer altercations. 6/25/23: resident to resident altercation. The facility's document, Facility-Reported Incident Form Initial Report dated 6/25/23 documents, On 6/25/23 at 8:25 PM Staff reported that they responded to loud voices, upon responding they observed (R15) and (R16) in verbal exchange. (R15) then was observed with small paring knife in his hand making contact with (R16's) left side rib area. The incident occurred in the doorway of Room (number listed). (R16) sustained a small puncture wound to lower left rib area. Physician notified; new orders received to send to ER (Emergency Room). Type of injury: puncture wound. On 7/5/23 at 3:09 PM V16 (Licensed Practical Nurse/LPN) stated, I was standing right by the double doors at the nurses' station, and I heard arguing between (R15) and (R16). Their voices were getting louder so I started walking towards them to see what was going on and try to diffuse the situation, and when I was within about two feet from them, (R15) pulled out the knife and jabbed him (R16) with it. (R16) put his hand over it and went into his room and closed the door. (R15) had the knife at his side, not trying to hide it, and started walking fast up the hall. I yelled out, He's got a knife. Call 911. He just stabbed him (R16). The other staff said, No, he's armed. We don't get involved with that. I went in to check on (R16) and he was lying on his bed with his hand over his left side, with his shirt over it, lying in the fetal position. He (R16) said, 'I'm fine.' but he let me look at the wound. It was about 1-2 centimeters with a little bit of flesh coming out of it. It wasn't bleeding a lot by then, but there was blood on his shirt and on the floor. I put some gauze over it and held pressure on the wound until EMS arrived. I work for agency, and this was the first and last time I worked at this facility. From what some of the other staff told me, and I cannot recall their names, (R15) went out with his family and had just got back and he was drunk. Another staff told me (R15) made the statement to her, It wasn't my knife. There's no blood on it and my prints aren't on it. V16 stated the other staff told her this was unusual behavior for (R15) and that he was usually a very nice gentleman. The staff had called the police and the Administrator, and the Director of Nursing (DON) came in and did the report. The facility's Follow-up Investigation Report, dated 6/30/23, documents, under Conclusion, Staff reported that (R15) had just returned from LOA (Leave of Absence) with family, he was requesting snacks from staff at which time (R16) made a statement towards him resulting in (R16) placing hands on (R15) and giving a light push, staff saw something in (R15's) hand while swinging arm towards (R16) making contact. Residents were immediately separated, staff remained with (R15) until police, EMS (Emergency Medical Services) arrived with (R15) escorted from facility by police. Licensed nurse provided pressure to left lower rib area with pressure applied until EMS arrived. (R16) transferred to ER (Emergency Room) for evaluation with no significant injury and/or treatment required, all diagnostic testing negative. (R15) medical record review reveals he has a history of Alcohol Abuse, history of homelessness, strained family relationships and BUE (Bilateral Upper Extremity) ROM (Range of Motion) loss related to weakness. (R16's) medical record review: he has poor social skills, limited coping skills which at times leads to conflict with others. History of Alcohol Abuse, inappropriate attention seeking behaviors along with maladaptive behaviors. He has a history of using loud tone when expressing frustration. (R16) has maintained his usual routine with no signs of mental anguish noted and no psychosocial distress noted. He continues to be visualized throughout facility interacting with peers, attending activities of his choice. When asked, he states, I'm fine. Police investigation ongoing, once investigation completed, addendum will be sent. On 7/13/2023 at 1:03 PM, V43 (Certified Nursing Assistant) stated, I remember that night, (R15) had just came back from a family visit and he was asking for snacks. (R15) wanted some peanut butter to put on his graham crackers. When he turned the corner, he saw (R16) and there was an exchange in words and (R16) grabbed (R15) and then (R15) stabbed (R16). (R15) is no longer here I think he is still in jail. They gave him an involuntary discharge. R15's Follow Up Investigation report for 6/25/2023 documents, Conclusion: This area was left unmarked, and the choices were verified/ Substantiated, not verified /Unsubstantiated and inconclusive. R15's Conclusion area was blank. In the Report it documents, Describe the plan for oversight or implementation of corrective action if the allegation is verified and it documents, Not applicable Abuse or neglect did not occur per investigation. 2. R13's June 2023 POS documents R13 has diagnoses of schizoaffective disorder, auditory hallucinations, and other impulse disorders; nicotine dependence. R13's MDS, dated [DATE], documents R13 is alert and oriented and independent with his Activities of Daily Living (ADLs). R13's Care Plan, 3/13/17, documents, R13 is at risk for abuse and neglect related to schizoaffective disorder, depression, auditory hallucinations, history of behaviors and requires assistance with care. R13's Care Plan documents R13 had a history of peer-to-peer altercations on 3/12/23 and 6/13/23. R13's Facility Incident Report, documents, On 6/13/2023 staff responded to loud voices, upon entering room (R13) stated, (R14) thought the back scratcher was his and when I told him it wasn't he picked up his urinal and threw his urine at me so when he did, I reached over and made contact with his head. I didn't mean it, I just reacted to the urine being thrown this way. (R14) stated, 'Yeah, I threw it at him, then he got me on top of the head.' Skin assessment completed on both residents with the following noted. (R13) experiences auditory hallucinations, mood swings and has attention seeking behavior; resident also had communication deficit related to being edentulous, per his preferences, resulting in slurred speech. Medical record for (R14) reveals he experiences delusional thoughts, auditory hallucination and has attention seeking behaviors. Resident also has disorganized thought process. Physician was notified of situation and of small scratch to (R14's) head. Area has healed without complications; resident voiced no complaint of pain and or discomfort. Based on complete, comprehensive investigation facility cannot substantiate intention abuse and facility believes situation occurred however, based on interviews with both resident the situation was without any intent as (R13) reacted to situation, both residents agree that situation was over who the back scratcher belonged to. Both residents have maintained their usual routine with neither showing any signs of mental anguish or psychosocial distress. R13's Progress Notes does not document any type of abuse occurring to R14 on 6/13/2023. R13's Facility Incident Report dated 6/29/2023 at 8:30 AM, documents, Staff reported that (R13) approached (R14) making physical contact. Staff witnesses stated that (R13) was sitting in the dining room waiting for meal tray, he moved away from table and approached (R14) making contact with face. Residents immediately separated; physician notified with new orders to send (R13) to the ER (Emergency Room) for psych evaluation. In the investigation there were no statements from the witnesses. (V17 Social Service Director and V35 admission Coordinator) were documented as being the witness to this event. On 7/13/2023 at 12:54 PM, V17 (Social Service Director) stated, Breakfast time is chaotic, and I really do not remember much that day. I know (R14) did not do anything to provoke (R13) and (R13) did hit (R14) and make physical contact but there was no injury. I really do not remember much else. R13's Abuse Investigation Facility Incident Report from 6/29/2023, undated, was documented as not verified and not substantiated. 3. R12's June 2023 POS documents R12 has diagnoses of Schizophrenia, Drug induced subacute dyskinesia, other sexual dysfunction not due to a substance or known physiological condition, anxiety disorder, and cognitive communication deficit borderline intellectual functioning. R12's MDS, dated [DATE] document R12 is alert and oriented and independent with his Activities of Daily Living (ADLs). R12's Care Plan, with initiation date of 3/31/22, documents PSYCH-SOCIAL: The resident displays socially inappropriate and maladaptive behaviors. This includes begging staff, residents and visitors for food, cigarettes, or money; stealing from others; making sexual remarks or attempting to masturbate in front of women (4/1/2022). Resident exhibited inappropriate behaviors towards staff member. 4/22/23. On 6/27/23 at 10:45 AM R2 stated R12 called her over to his room and asked her to suck his p**** while he was masturbating. R2 stated one other time he had called her over to his doorway while he was masturbating, and she was disgusted, and she turned around and left immediately. R2 stated she got angry the second time and immediately reported the incident to the Director of Nursing, who called the Administrator and R12 was sent out of the facility right away. R2 stated if they hadn't sent R12 out of the facility, she would not have felt safe taking a shower, and would have been afraid he might come into her room at night. R12's Progress Note, dated 6/22/2023 at 11:01 PM, documents, Resident 1 (R12) verbally sexually assaulted another resident. Resident 2 (R2) that was assaulted stated 'I was coming down the hallway and when I got to his door, he started patting his bare private area and ask me to suck his d***'. Resident 2 (R2) was extremely uncomfortable and stated that she was afraid to lay down because she was afraid that he would assault her. Resident 1 (R12) was escorted to room, staff did 1 on 1 with resident until EMS (emergency medical services) present. DON (Director of Nursing) notified, EMS called and said they would be a few hours until pick up, report called into (hospital) for psych evaluation, will continue to monitor. R12's Investigation Report documents, On 6/22/2023 (R2) reported as she was independently propelling her electric wheelchair down the hall upon approaching (R12's) room he asked her to stop and once she did her asked to suck his d*** while masturbating. (R2) immediately removed herself from the situation and reported to staff. (Local) police were immediately notified. Physician notified with new orders to send (R12) to ER (Emergency Room). R12's Investigation also documents it was not verified and was unsubstantiated. R12's June 2023 Behavior Tracking Record documented that R12 was sexually inappropriate towards staff. The only day that was marked was 6/22/23 and that was the day that R12 asked R2 to perform an oral sexually act on him. On 7/5/2023 at 2:00 PM, V1 (Administrator) stated, (R12) was sexually inappropriate towards staff. The resident-to-resident altercation with (R2) and (R12) was not substantiated because it was a he said, she said situation and there were no witnesses so I could not prove anything. (R12) was served an involuntary discharge because he was sexually inappropriate with staff. R12's Medical Records document he was served Involuntary Discharge papers with the date of notice on 6/23/2023, for the safety of individuals in the facility is endangered. 4. R9's Face Sheet documents his diagnoses to include: Alzheimer's disease with Early Onset; Weakness; Schizoaffective Disorder, Bipolar Type; Unspecified Dementia, Unspecified Severity without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance, and Anxiety; Major Depressive Disorder; and Alcohol Dependence with Alcohol Induced Persisting Dementia. R9's MDS dated [DATE] documents he is severely impaired cognitively. R9's Care Plan dated 12/12/14 documents, (R9) is at risk for abuse and neglect related to Psychosis, Cerebrovascular Accident (CVA), Severe neuro-cognitive disorder, Affective Mood Disorder, Depression, Dementia, and GERD (Gastroesophageal Reflux Disease. He expresses resistance with care needs such as changing clothing and personal hygiene. Has a history of getting physical with others over cigarettes. Has a history of peer-to-peer altercations. 6/17/23 resident observed with his hand resting under another resident's shirt. The Facility Initial Report document on 6/17/2023 documents, Resident with diagnosis of dementia and with Brief Interview for Mental Status score or 5 was noted to have hand under shirt of resident with diagnosis of Dementia. Police notified. Conclusion of the Report incident 6/17/2023 documents, the common area, on 6/17/2023 (R9) was standing next to (R8's) chair and was noted to have his hand resting under her shirt. Residents were immediately separated with (R9) being placed on enhanced monitoring. The facility's document, Follow-up Investigation Report, dated 6/23/23 documents, On June 17, 2023 (R9) was standing next to (R8's) chair and was noted to have his hand resting under her shirt. Residents were immediately separated with (R9) being place on enhanced monitoring. Interview of witness; (R9) had his hand resting under her shirt. I immediately separated them and redirected him back to the room where he stayed. This investigation was marked as not verified/unsubstantiated. Describe the plan for oversight or implementation of corrective action if the allegation is verified and it documents Not applicable. Abuse or neglect did not occur, per investigation. On 7/14/2023 at 10:02 AM, V1 (Administrator) stated, With (R9) I did not feel the intent was there as he just had his hand resting under her shirt and they had a relationship before and were both confused so I did not substantiate it. For (R12) and (R2) there were no witnesses so I could not substantiate that the abuse occurred, and I did give him involuntary discharge papers because of it. (R13) is still pending police report. If you are referring to the June incident in the dining room, I am not sure. I believe (R9's) is still pending as well. The Abuse Policy dated October 2022 documents, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriate of property, deprecation of goods and services by staff and mistreatment of residents. Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Sexual abuse includes, but is not limited to, sexual harassment, sexual coercion, or sexual assault including non-consensual or non-competent to consent sexual activity.
May 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to prevent resident to resident physical abuse for 2 of 5...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to prevent resident to resident physical abuse for 2 of 5 residents (R1, R3) reviewed for abuse in the sample of 5. Findings Include: On 5/10/23 at 9:00 AM, R1 was sitting in his wheelchair in the therapy room. He had red scratches on his face several near his left ear, and several near his right eye. R1 stated when questions about his injuries What's wrong with my face? I have scratches? No one hit me or beat me up, and if they did, I don't know. At that time, V7 (Therapy Director/ Speech Therapist) stated, He is confused. In fact, this a good day for him he is usually more confused than this. R1's Clinical Record was reviewed on 5/10/23 and documents R1 has a diagnosis of Unspecified Dementia with Other Behavioral Disturbances. R1's Minimum Data Set (MDS) dated [DATE] documents R1 is severely cognitively impaired. R1's Nurse's Note dated 5/8/23 documents Resident (R1) involved in altercation with another male resident (R3). He (R1) sustained several scratches to face, nose, and ears. Resident (R1) said he did not hurt, and it was the other guy who did it to me. MD (Medical Doctor) made aware, and labs ordered. Guardian made aware. R1's Facility Reported Incident Initial Report dated 5/8/23 documents R1 and R3 were at the nurse's station and the residents (R1 and R3) were involved in a physical altercation. R1 obtained a scratch on the right side of his neck. R1 had no changes in baseline behavior. The Report documented Resident interacted with staff after the occurrence and reported that he had no pain when asked. (R3) was sent out to the hospital for evaluation and treatment. On 5/10/23 at 9:25 AM R3 stated, (R1) hit me so I beat him up. I can get up and walk. R3's Clinical Record Reviewed on 5/10/23 documents R3's diagnoses are Schizoaffective Disorder, Violent Behavior, Antisocial Personality Disorder, Oppositional Defiant Disorder, Schizophrenia, and anxiety disorder. R3's MDS dated [DATE] documents R3 is cognitively intact. R3's Abuse Care Plan documents R3 has had aggressive behaviors towards staff on 11/1, 11/14, 11/17, 11/25, 11/30, 12/3, 12/7, 12/9 and 12/14/22. The Care Plan documents focused problem as ABUSE: resident is at risk for abuse and neglect r/t (related to) diagnosis paranoid schizophrenia. Resident has a significant history of violence towards his family and previous healthcare workers. Resident has a history of false allegations towards staff. He is noted to be selective with which medications he will take and frequently refuses medications. Interventions: assess resident for abuse and neglect upon admission and quarterly. Continue to monitor medication, ADLs (Activities of Daily Living), status and behaviors. R3's Care Plan documents DIAGNOSIS: (R3) has a history of aggressive, inappropriate, attentions-seeking and/or maladaptive behavior, but has demonstrated stability during the admission screening process and is therefore considered appropriate for admission. The history includes violence toward family and medical staff, verbally inappropriate comments to medical staff. (R3) doesn't like others to touch him, He will swing at them if they touch him. R3's Care Plan was updated on 4/28/23 and documented peer to peer interaction with an intervention which documented 4/28/2023-resident educated to maintain a safe distance from other residents in a motorized wheelchair. R3's Nurse's Note dated 12/28/22 documents resident was at nurses' station and requesting to go to hospital and made the comment he will go to the hospital and that he knew what to do to get there. He had a walker, chair, and his w/c (wheelchair) lined up across the hall making it difficult for anyone to get through. A male resident then walked near where (R3) was. Which upset him, and he picked up the chair and swung the chair towards male resident brushing him lightly on hand. The note documented R3 was sent to local hospital due to his aggressive violent behavior. R3's Care Plan was not revised after he displayed aggressive behavior on 12/28/22. R3's Nurse's Note dated 1/27/23 documents resident noted in the hall grabbing staff and resident walkers and wheelchair as they go by. Resident refuses to let go and stop behavior repeatedly. Resident laughs after event. R3's Care Plan was not revised after R3 displayed R3's aggressive behaviors on 1/27/23. On 5/12/23 at 8:05 AM V11 (Certified Nurse Assistant/CNA) stated, We try to address the situation ask him (R3) what he wants. We try to change his (R3) mood. It can be minor things or anything at all that causes him to throw a temper tantrum verbally or physically. On 5/12/23 at 8:08 AM V12 (CNA) stated, He (R3) turns red, yells, curses. He will curse us out. We try to talk to him to calm him down. On 5/12/23 at 8:30 AM V14 (CNA) stated, Yes I've had to separate him (R3) from other residents. I usually move the other resident out of the way. He (R3) is not easily redirected. It usually takes 2 to 3 people to redirect him (R3). The facility policy entitled Abuse Policy and Prevention Program dated 2022 documents Abuse means any physical or mental or sexual assault inflicted upon a resident other than by accidental means. Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. The term willful in the definition of abuse means the individual must have acted deliberately not that the individual must have intended to inflict injury or harm. Physical Abuse is the infliction of injury on a resident that occurs other than by accidental means, and that requires medical attention. Physical abuse includes hitting, slapping, pinching, kicking, and controlling behavior through corporal punishment.
May 2023 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0760 (Tag F0760)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure medication was given to a resident when on Leav...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure medication was given to a resident when on Leave of Absence (LOA) from the facility for 1 f 6 residents (R2) reviewed for significant medication error in the sample of 6. This failure resulted in R2 not receiving medications for Chronic Obstructive Pulmonary Disease (COPD) and being hospitalized with admitting diagnoses of COPD exacerbation. R2 remains in the hospital. Findings include: R2's April 2023 Physician's Order Sheet (POS) documents R2 has diagnoses of alcohol abuse with alcohol induced psychotic disorder, speech and language deficits, anxiety, asthma, bipolar disorder, chronic obstructive pulmonary disease (COPD), needs for assistance with personal care, dependence on wheelchair, partial amputation at level between left hip and knee and right hip and knee, hearing loss, and dependence on wheelchair. R2's April 2023 POS documents he was taking the following medications: albuterol sulfate HFA (Hydrofluoroalkane) 109 micrograms (mcgs)/actuation (act) aerosol solution give 1 puff every 6 hours as needed for dyspnea reacted to chronic obstructive pulmonary disease; Amiodarone HCL Tablet 200 mg (milligrams) give 1 tablet by mouth two times a day for abnormal heart rhythm. Depakote ER oral tablet extended release 24 hour 500 mg, 1 tablet my mouth one time a day related to alcohol use; Duloxetine HCL capsule 60 mg, 1 capsule one time a day related to bipolar disorder; Fluticasone Furoate inhalation 200 mcg/act 1 inhalation orally one time a day related to chronic obstructive pulmonary disease; Gabapentin 400 mg, 1 tablet once a day, Hydrocodone-Acetaminophen 5-325 mg , 1 capsule two times a day; Incruse ellipta 62.5 MCG/ACT 1 puff one time a day related to pulmonary disease; and Xarelto 20 mg by mouth one time day related to chronic atrial fibrillation. R2's Minimum Data Set (MDS) dated [DATE] document he is cognitively intact for activities of daily living and decision making. R2's MDs documents R2 receives 7 antidepressants, 7 anticoagulants and 7 diuretics for medication. R2's Care Plan with a revision date of 3/3/2023 documents Anticoagulant: (R2) is at risk for bleeding/bruising related to anticoagulation medication use due to his diagnosis of A-Fibrillation. R2's Care Plan documents (R2) has potential for altered cardiac function related to HTN (hypertension), CHF (Congestive Heart Failure). R2's Care Plan documents (R2) has potential for difficulty in breathing related to respiratory failure (COPD). R2's Social Service Notes dated 4/26/2023 at 12:51 PM, Late Entry, SSD (Social Service Director) was informed that resident went LOA (Leave of Absence) with son (V5) to return tomorrow 4/27/2023. R2's LOA form document a time of 4 PM. There is no documentation in R2's medical record that medications were sent with R2 or V5 when R2 left the facility. On 5/2/2023 at 3:12 PM, V5 (R2's Son) stated, We left the building together and I took off in my truck and my dad (R2) took off down the street in his wheelchair. I did not realize my dad was ill at the time. He said he wanted to leave so I signed him out. I am not sure how long it had been since we had last seen each other. He wanted to leave so I let him leave. I am not sure if the paper was a LOA (Leave of Absence) or AMA (Against Medical Advice). I do not remember how long (R2) was supposed to be gone. I am not sure about that. I do not remember (R2) being sent with any medications. I know they he had him take something before we left. On 5/2/2023 at 10:37 AM, V4 (R2's Daughter/Power of Attorney/POA) stated, My brother (V5) had just been recently released from prison. He had been incarcerated for a few years. Nobody from the facility called me and asked me if it was okay for my brother (V5) to sign my dad out because I would have told them absolutely not. I am the POA of my father and imagine my surprise when I get a call from one of my friends telling me they saw my father at a gas station in a completely different town than the nursing home. Nobody from the facility let me know that my father was gone or that my brother had signed him out. I do not think my brother intentionally meant my father any harm, but he just does not understand how my dad's health has declined so much. My dad does not have any legs and in the past, he was able to get around in an electric wheelchair, but he has been so sick and had such a decline that he is not the same person my brother remembers. It is dangerous for my dad to be left alone without any help. (R2) is currently at the hospital because I called around trying to find (R2). I called the bus station, and they were able to find him. (R2) was attempting to charge his wheelchair. When I saw my dad, he said he was having problems breathing and had been having issues for a few weeks now. He was just recently admitted to the hospital (January 2023) for breathing issues and has a history of needing assistance. I took him to the hospital, and he was admitted with pneumonia. (R2) is still currently at the hospital. On 5/3/2023 at 10:55 AM, R2 was in a bed at a local hospital. R2 stated, The facility gave me a pill that I took before I left but they did not send me out with any medicine or my wheelchair charger. R2 stated I got to the hospital all by myself. I was having problems breathing which I was having while I was at (Facility). R2's Social Service Notes dated 4/27/2023 at 6:22 PM, SSD received a call from resident's son today. Son expressed that resident wanted to LOA and that he signed him out. SSD explained to son that LOA paperwork was signed with a return date of today and not AMA (Against Medical Advice) paperwork. Son stated that when he and resident left the facility son got in his truck and resident went going down street in his power chair charge and son stated resident did not have his charger for his power chair. Son informed SSD that he would go looking for resident after he got off of work. R2's Hospital Records document R2 arrived at the emergency room at 4:56 PM on 4/27/23. The Record documents R2 was admitted from the emergency room to the hospital on 4/27/2023 with a final diagnosis of COPD exacerbation. The Records document patient information was obtained primarily from patient, medical records. (R2) is a [AGE] year-old male with a history as below, who presents with complaints of SOB (shortness of breath) and abdominal distension. Patient states that he had these symptoms for the past two weeks. Patient states that he was staying at (Facility), however, his son signed him out. Patient states that he plans to live in Florida with his mother. Patient endorses a productive cough. Patient denies fever or chills. Patient states that his son signed him out and he was left on the parking lot. R2' Nurse's Notes dated 4/28/2023 at 6:34 AM, Hospital called this writer nurse (V6 Nurse) requested face sheet and medication list. This writer faxed information over to hospital (Nearby hospital). Hospital made this writer known that they did not know he arrived to the hospital but his son was aware of him being at the hospital. Nursing asked hospital what he was admitted for , and hospital made this writer aware that he came in for COPD exacerbation. Nursing will forward all information to oncoming nursing for further follow up. On 5/3/2023 at 2:03 PM, the staffing schedules of nurse's working for 4/26/2023 was requested. On 5/3/2023 at 2:32 PM, V1 (Acting Administrator) stated, (V19) was (R2's) nurse on 4/26/2023 and she would have been the one to give him his medication before he left LOA. On 5/3/2023 at 3:32 PM, V19 (Licensed Practical Nurse/LPN) stated, If a staff member came and told me my patient was LOA (Leave of Absence) I would check the Medication Administration Record with the Physician Order Sheet (POS) and make sure they have their medication for the duration of their leave, and document everything in the resident's chart. I would make sure I documented the medication was sent with the resident in the chart. I do know if I gave (R2) his medication. I am agency and not familiar with all of the residents. Nothing is ringing a bell. I will need to speak with (V1). On 5/3/2223 at 3:34 PM, V20 (LPN) stated, I am agency nurse. If someone told me a resident was leaving LOA, I would check the order, get it ready and document that I sent it out in the Nurse's Notes. I do not know who (R2) is so I could not say but I do not remember giving anyone with a double amputee medicine for LOA. On 5/3/3023 at 3:44 PM, V21 (LPN) stated I did not give (R2) any medications I was not his nurse that day. I am not sure who that was. If a staff member told me a resident was LOA, I would check the POS and determine how many days that would be gone and what medications they are going to need. I would get the medications ready, give them to the resident and document in the Nurse's Notes. On 5/3/2023 at 3:52 PM, V27 (LPN) stated, I was not (R2's) nurse so I would not have given out any medications to him. When we give out medications for LOA, we are supposed to check the POS and give out the right amount of medicine for the right amount of days. Document that the medication was given to the resident in the Nurse's Notes and document in the Medication Administration Record that the resident is in leave. On 5/5/2023 at 12:03 PM, V22 (Medical Director) stated, As far as a resident going out LOA, it would depend on the medicine and if the resident would even take the medicine. If a resident does not want to take a medicine, we cannot force them to take the medicine. As far as (R2) it is hard to say. (R2) was not competent and he does what he wants to do. I cannot say by not taking the medication it increased his risk or put him in the hospital. (R2) is not competent and is confused. (R2) is smart enough to get away but not competent enough to be able to take care of himself. The Medication Administration Policy, with a revision date of 3/2022 documents, All medications are administered appropriately to aid residents to overcome illness, relieve and prevent symptoms and help in diagnosis.
Mar 2023 11 deficiencies 4 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement safety measures to prevent resident to resident abuse for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement safety measures to prevent resident to resident abuse for 3 of 5 residents ( R21, R39, R110) reviewed for abuse in the sample of 47. This failure resulted in R21's repeated acts of abuse. This resulted in R110 sustaining a facial laceration, facial injury, and corneal abrasion. Findings include: 1. R21's Face Sheet, undated, documents R21 has a diagnosis of Paranoid Schizophrenia, Major Depressive Disorder (Recurrent) and Alcohol Abuse. R21's Minimum Data Set (MDS), dated [DATE], documents R21 has severe cognitive impairment. R21's Care Plan, dated 4/11/22, documents R21 is at risk for abuse/neglect, is verbally aggressive and difficult to redirect at times and has a history of peer-to-peer altercations. R21 has a history of aggressive behavior and has a past history of verbal and physical altercations and becomes easily irritated with peers. R21 has a history of criminal behavior and has been charged with aggravated battery, resisting police, criminal damage to property and assault with a deadly weapon. A state official with the Illinois Department of Public Health (IDPH) and the State Police performed a Criminal History Analysis and determined the resident to be moderate risk. R21 has the following interventions listed: 15-minute check program for increased monitoring for behavior reduction. R21's 15-minute resident monitoring sheets were reviewed with no documentation of 15-minute checks being performed 4/21/22 through 3/8/23. R21's Criminal History Analysis Security Recommendation Report, dated 11/7/14, documents R21 is at moderate risk and requires closer supervision and more frequent observation than standard or routine for most residents in an open facility. Regular monitoring should be attentive to behavioral changes that may signal a need for closer observation or sustained visual monitoring on a time-limited basis. Periodic assessments should ascertain whether the level of supervision is sufficient. The following specific considerations were important in arriving at the above recommendations: R21 is a [AGE] year-old male who was admitted to the nursing facility on 9/30/14. His criminal history consisted of convictions for aggravated battery, resisting a peace officer and criminal damage to property. The most recent occurred in June 2014, and he is currently on 2 years special probation. The resident interview noted he said he gets in random fights here and there, numerous arrests for battery, aggravated assault with a deadly weapon, served one year in department of corrections for assault. His diagnosis is a major psychiatric disorder, and he has a history of alcohol/drug dependence. Nursing facility staff reported satisfactory behavior since his admission except for once incident, swung his fist at another resident. Progress notes cited incidents of verbal aggression and one incident of physical aggression when he punched another resident in the arm. His compliance with psychiatric treatment and abstinence from alcohol/dry use should be closely monitored. In view of his criminal history, past and recent incidents of verbal/physical aggression and current legal circumstances, a moderate risk supervision status is recommended. In the event his psychiatric condition escalates, and additional incidents occur, a high-risk supervision status is recommended. High risk - The resident requires a single room in close proximity to the nursing station to permit ongoing visual monitoring. The level of observation should be sufficient for early detection of behavioral changes. Regular assessment is necessary to determine whether closer monitoring or more frequent individual contact is indicated. The Facility Incident Report, dated 12/11/22, documents R110 was observed striking a female staff member. R21 states that he doesn't like to see a man put their hands on a woman and he felt the need to defend the staff. R21 states he struck R110 in the face one time. R110 was noted with a laceration above his right eye and was sent to the emergency room for evaluation and treatment. Based on the facility's investigation, it is the determination that the incident did occur. R110's Hospital After Visit Summary (AVS), dated 12/11/22, documents R110 was seen in the hospital for facial injury, assault, facial laceration, and abrasion of the left cornea. The Facility Incident Report, dated 5/24/22, documents R39 became upset with a staff member for refusing to give him another resident's cigarettes. R21 states that R39 lunged at the staff member as if he was going to strike her. R21 stated that he believed R39 was going to hurt the staff member and he needed to defend her as he doesn't feel a man should hit a woman. R21 states that when he stepped between himself and the female staff member that R39 struck him in the arm. Staff state that the two residents (R21, R39) lost their balance and went to the ground. R21 states he struck R39 in the face while they were on the ground. R39 was noted to have some superficial scrapes and bruising to his face. Based on the facility's investigation, it is the determination of the facility that the incident did in fact occur. The Facility Incident Report, dated 4/6/22, document R21, R33, R35 and a past resident were gathered in the day area waiting to exit the door to smoke. While waiting in the line to go outside to smoke, the past resident bumped into R33's leg. R33 asked the past resident to move his walker from next to her leg. R33 stated that the past resident didn't move the walker, so she assumed that he did not hear her speak so she shouted at him to move. R33 stated that R21 reacted because he believed that the past resident had hurt her. R21 admits to striking the past resident and being pushed back. R21 states when he was pushed back by the past resident, he fell into the back of the wheelchair of R35, which tipped R35 onto the ground on his bottom. Based upon the investigation, it is the determination of the facility that this incident did in fact occur. R21's care plan fails to document that any new interventions were put into place after the altercations on 4/6/22, 5/24/22 or 12/11/22. The care plan also fails to document that R21 was placed in a private room, close to the nurse's station as recommended by the Criminal History Analysis Security Recommendation Report. On 3/21/23 at 2:44 PM, R21 was observed in his room, quiet, calm and was on one-on-one supervision with V13 (Certified Nurse Assistant/CNA). V13 stated she is unsure why R21 is on one-on-one supervision. R21 denied concerns with the other residents and it ain't nothin. On 3/23/23, R35 and R110 were unable to provide any details of the above incidents with R21. On 3/23/23 at 8:15 AM, V2 (Director of Nurses/DON), stated R21 is on one-on-one supervision due to an incident with another female resident. V2 stated it started in March 2023, she unsure of the exact date. V2 stated prior to this incident, R21 has not been on 15-minute checks or enhanced supervision that she is aware of. V2 stated enhanced supervision means 15-minute, 30-minute, hourly checks, more often than every 2 hours and it is determined by the interdisciplinary team if it is necessary. On 3/23/23 at 9:14 AM, V2 stated she has not been here throughout R21's admission but she is not aware of him being moved to a high-risk category related to his recent altercations. V2 stated she is not aware of him being in a private room or room close to the nurse's station since she has been at the facility. On 3/23/23 at 1:25 PM, V2 stated since she has been at the facility, they follow the recommendations of the Illinois State Police (ISP) for their identified offenders. V2 stated she was not here when R21 was admitted and was not aware of the recommendations from ISP. V2 stated they are aware now of the concerns with R21's altercations and R21 will stay on one-on-one supervision due to his resident-to-resident altercations. The Resident's Rights and Residents' Safety Enhanced Supervision Guidelines, policy, dated 7/8/20, documents these guidelines emphasize a proactive intervention promoting enhanced physical, psychosocial well-being and person-centered care while promoting resident/resident representative care participation. The facility recognizes that there may be occasions in which standard approaches of every 2-hour rounds may need to be increased to more frequent, enhanced observation. With every 15, 30, hourly checks the staff will check/observe the resident's status/whereabouts every 15 minutes, 30 minutes or hourly. The Abuse Policy and Prevention Program 2022, policy documents the facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. The term willful in the definition of abuse means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. As part of the resident's life history on the admission assessment, comprehensive care plan, and MDS assessments, staff will identify residents with increased vulnerability for abuse, neglect, exploitation, mistreatment, history of trauma or misappropriation of resident property, who have needs, triggers ad behaviors that might lead to conflict. For residents who are identified offenders, the facility shall incorporate the Identified Offender Report and Recommendations Report into the identified offender's plan of care including the security measures listed.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure a resident's beds was positioned at a safe heig...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure a resident's beds was positioned at a safe height to prevent falls for 1 of 4 residents (R73) reviewed for falls in the sample of 47. This failure resulted in R73 falling from her bed while it was in the high position and sustaining bilateral mandibular dislocation and a 2-centimeter laceration above her left eye that required tissue adhesive to close while at the emergency room for evaluation and treatment. Findings include: R73's Undated Face Sheet, documents she was admitted on [DATE]. R73's Fall Risk Evaluation dated 2/14/2023, documents a score of 25, a score of 10 or higher makes resident high risk for falls. R73's Quarterly Minimum Data Set (MDS), dated [DATE] documents R73 has severely impaired cognitive skills for daily decision making; requires extensive assistance for bed mobility, transfers, dressing, toilet use, personal hygiene needed 2 persons physical assist. Walking did not occur during the evaluation period. R73 uses no mobility devices. R73 has had one fall since admission/entry or reentry with no injury. 10/16/20219 keep bed in lowest position and 12/19/2021 floor mats to be laid down after resident is in bed for the night with bed in lowest position. On 3/23/2023 at 8:50 AM, R73 was lying in bed with an injury to left upper eye. R73's bed was on the floor at that time. R97, R73's roommate, stated R73 fell out of bed about 10 minutes ago. R97 stated R73 fell out of bed, staff lowered her bed to the floor, it was in the high position when R73 fell out of bed. R97 stated staff in the room were upset that R73's bed wasn't in the low position. R97 stated R73 hit her head on the floor. There was a floor mat on the floor next to R73's bed. On 3/23/2023 at 9:25 AM, V24 (Certified Nursing Assistant/CNA), stated she came to work at 6:45 AM today and was assigned to R73. V24 stated she changed R73's clothes and provided incontinence care. V24 stated she was going to transfer R73 to her chair, but staff came in and told her to shower another resident, so she left the room and forgot to lower R73's bed to the floor. V24 stated staff told her R73 stated a few minutes ago that R73 fell on the floor from the bed. V24 stated she knew R73 was a fall risk, and her bed was supposed to be lowered to the floor when she is in bed. On 3/23/2023 at 9:32 AM, V27 (CNA) stated V25 (Medical Records) told her she needed help repositioning R73. V27 stated while V27 and V23 walked to R73's room, she noted the call light was on. V27 stated when V27 entered R73's room, she observed R73 was lying on the floor with her body on the floor mat and her head was off the mat, lying on the floor. V27 stated R97, R73's roommate, stated she pushed her call light because R73 just fell out of bed. V27 stated she knew R73 was a fall risk, and her bed was supposed to be lowered to the floor. V27 stated when she and V25 entered R73's room she observed R73's bed was in the high position. V27 stated after V4 (Licensed Practical Nurse/LPN), and V26 (LPN) entered R73's room and transferred R73 back to bed, she lowered the bed to the floor so R73 wouldn't get hurt anymore. V27 stated R73's bed should have never been left in the high position because she is a fall risk. V27 stated she observed blood on R73's forehead after the nurses transferred her to bed. On 3/23/2023 at 9:35 AM, V25 stated she walked by R73's room and noted her geriatric reclining chair was in the doorway. V25 stated she peeked into R73's room and noted R73's feet were hanging off the bed. V25 stated she went and got V27 (CNA) to assist her in repositioning R73. When V25 and V27 got to R73's hall, V25 noted R73's call light was on. V25 stated when she and V27 entered R73's room, R97 stated R73 just fell out of bed and R73 hit her head on the floor. V25 stated R73 was lying on the floor on her fall mat at that time. V25 stated she left R73's room and got V4 (LPN) to assess R73. V25 stated R73 is a fall risk, and her bed should have been in the low position, but it wasn't when she entered the room. V25 stated R73's bed was in the high position. V25 stated she didn't know who lowered R73's bed to the floor after she fell but that it was definitely in the high position when R73 fell out of bed. V25 stated she was upset because she is a CNA and knew R73's bed should have been in the low to the floor position and due to lack of common sense, staff left her bed in the high position and R73 is now at the hospital because of staff not doing their jobs. V25 stated she observed blood on R73's eye after the fall. On 3/23/2023 at 9:43 AM, V4 (LPN) stated V25 reported to her that R73 fell from her bed. V4 stated she entered (R73's) room and V26 (LPN) also assisted her. V4 stated she and V26 assessed R73 for injuries at that time and noted blood from her eyebrow (V4 couldn't recall which eyebrow) and V26 called the ambulance to transfer R73 to the hospital. V4 stated she couldn't recall what position R73's bed was in when she entered the room because she was focused on assessing R73 at that time. V4 stated she wasn't assigned to R73 today but that she was assisting with the fall. V4 stated she didn't know if R73 was a fall risk. On 3/23/2023 at 9:50 AM, V26 (LPN) stated staff reported R73 fell from bed. V26 stated when he entered R73's room he observed R73 lying on a fall mat next to her bed, her head was off the fall mat, and there was blood on R73's head. V26 stated he didn't know where the blood was coming from. V26 stated staff called the ambulance because R73 hit her head. V26 stated R73's roommate told V26 that R73's bed shouldn't have been in the high position. V26 stated he didn't observe the height of R73's bed at that time because he was focused on R73. V26 stated all residents are considered a fall risk at the facility. R73's Nurse's Note, dated 3/23/2023 at 8:42 AM, documents, Wound nurse reported to this nurse that resident fell from bed and has a laceration to left brow. Care provided to area by wound nurse. Neuro assessment normal for resident. Ambulance transport called. EMTS (Emergency Medical Technicians) arrived, and report given. Report given to local hospital. Resident transferred to local hospital. On 3/23/2023 at 2:40 PM, V2 (Director of Nurses/DON), stated she spoke to the emergency room staff at the local hospital, and it was reported R73 sustained a displaced bilateral temporal mandibular joint (TMJ.) V2 also stated ER staff stated they glued the laceration on R72's head. R73's Physician Order Sheet (POS), dated 3/24/2023 documents apply ice pack x 15 minutes to TMJ joint (top of lower jaw just in front of ear) 3 times daily x 3 days for reduced jaw dislocation. R73's Hospital Records, dated 3/23/2023 documents, laceration repair with tissue adhesive to left eyebrow 2 centimeters (cm) and mandibular dislocation. The Facility's policy Fall Prevention and Management dated 05/2015 documents This facility is committed to maximizing each resident's physical, mental and psychosocial well-being. While preventing all falls is not possible, the facility will identify and evaluate those residents at risk for falls, plan for preventive strategies, and facilitate as safe an environment as possible. All resident falls shall be reviewed, and the resident's existing plan of care shall be evaluated and modified as needed. It continues under guidelines, 1. A fall risk evaluation will be completed on admission, readmission, and quarterly, significant change and after each fall.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record, the facility failed to implement Registered Dietitian recommendations to improve nu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record, the facility failed to implement Registered Dietitian recommendations to improve nutritional status for 1 of 3 residents (R73) reviewed for weight loss in the sample of 47. This failure resulted in the resident having severe weight loss of 14.14% in 3 months. Findings include: R73's Undated Face Sheet, documents she was admitted to the facility 10/2/2019. R73's Weight Summary, dated 12/9/2022 documents R73 weighed 114.6 pounds. R73's Minimum Data Set (MDS), dated [DATE], documents R73 as 66 inches tall, 104 pounds. It also documents R73 has had a weight loss of 5% or more in the last month or loss of 10% or more in last 6 months and is on a mechanically altered diet and therapeutic diet. R73's Care Plan documents resident at risk for complications with weight and nutrition r/t (related to) history of not eating moderate protein-calorie malnutrition third. Goal: resident will consume adequate nutrition and weight to remain stable throughout next review. Interventions: 10/7/2019 allow resident extra time to eat, allow resident to choose supplemental diet, if possible, assist resident with meals as needed, dietary consultant to determine preferred foods, give consistency of food that is easy to eat and swallow, if dessert is uneaten, offer a snack later, monitor nutritional/hydration status, monitor residents' food intake and document, monitor weight and labs. 5/10/2021 house supplement 120 milliliters (ml) TID (three times a day) 6/25/2021 appetite stimulant, 8/2/2021 fortified foods, 10/28/2021 offer snacks in between meals, 6/30/2022 assistance with all meals. There were no new progressive interventions added. R73's Physician's Order Sheet (POS) dated 2/2023, documents 1/22/2020 provide HS (night) snack q (every) evening, 6/25/2021 Megace (appetite stimulant) 20 mg (milligrams) 2 tablets BID (twice a day), 8/30/2022 hi cal (supplement) TID (three times a day) 120 ML (milligrams), 11/16/2022 regular diet pureed texture nectar thick liquids consistency, related to dysphagia, oropharyngeal phase. Fortified food TID, high calorie dessert BID, health shake TID. R73's Undated Dietary Card, documents breakfast: super cereal and nectar thick liquids. Lunch and supper: fortified mashed potatoes, nectar thick liquids, high calorie dessert. No dislikes/allergies or other documented on dietary card. Dining room south hall - feeder assistance. No health shake was documented on the dietary card. R73's Dietary Nutrition at Risk Follow Up, dated 2/2/2023, documents weight as of 2/1/2023: 106.8 pounds. ST (speech therapy) has reported that resident has decline in function and with eating and taking meds. Had a fall and brief hospitalization in January. Regular diet with fortified foods TID and high calorie dessert BID. Hi Cal, 120 mL TID, megace. Will add health shakes TID. Cont. (continue) to monitor. R73's Weight Summary, dated 2/8/2023 documents R73 weighed 105.6 pounds. R73's Dietary Nutrition at Risk Follow Up, dated 2/9/2022, documents ST has reported that resident has decline in function and with eating and taking meds. Had a fall and brief hospitalization in Jan. (January) Reg (regular) diet with fortified foods tid and high cal dessert BID. Hi Cal, 120 mL TID, Megace. Health shakes TID. Cont. to monitor R73's Weight Summary, dated 2/15/2023 documents R73 weighed 104.2 pounds. R73's POS, dated 2/15/2023 documents weekly weights. R73's Dietary Nutrition at Risk Follow Up, dated 2/16/2023, documents ST reported resident has decline in function with eating, taking meds. Reg diet with fortified foods TID and high cal dessert BID. Hi Cal, 120 mL TID, Megace. Health shakes TID. Eating 25 -100% of meals. Encourage intake and provide assistance with eating as needed. Will follow. R73's Weight Summary, dated 2/22/2023 documents R73 weighed 102.2 pounds. R73's Dietary Nutrition at Risk Follow Up, dated 2/23/2023, documents ST reported resident has decline in function with eating, taking meds. Pureed diet, nectar thickened liquids with fortified foods tid and high cal dessert BID. Hi Cal, 120 mL TID, Megace. Health shakes TID. Eating 25-100% of meals. Encourage intake and provide assistance with eating as needed. Will follow. R73's Medication Administration Record (MAR), dated 2/2023 documents staff administered hi cal 120 ml TID per physician's orders. No documentation health shakes were administered. R73's POS dated 3/2023, documents 6/25/2021 Megace 20 mg (milligrams) 2 tablets BID (twice a day), 8/30/2022 hi cal TID (three times a day) 120 ML (milligrams), 11/16/2022 regular diet pureed texture nectar thick liquids consistency, related to dysphagia, oropharyngeal phase. Fortified food TID, high calorie dessert BID and health shake TID. R73's Weight Summary, dated 3/2/2023 documents R73 weighed 98.6 pounds. R73's Dietary Nutrition at Risk Follow Up, dated 3/9/2023 documents pureed diet, nectar thickened liquids with fortified foods TID and high cal dessert BID. Hi Cal, 120 mL TID, Megace. Health shakes TID. Eating 25-100% of meals. Enc. intake and provide assistance with eating as needed. Will follow. R73's Weight Summary, dated 3/10/2023 documents R73 weighed 99.0 pounds. R73's Dietary Nutrition at Risk Follow Up, dated 3/16/2023, documents pureed diet, nectar thickened liquids with fortified foods TID, high cal dessert BID. Hi Cal, 120 mL TID, Megace. Health shakes TID. Eating 50-100% of meals. Resident being fed BF (breakfast) by CNA (Certified Nursing Assistant) this AM, tol (tolerated) well. Will follow. R73's Weight Summary, dated 3/16/2023 documents R73 weighed 98.4 pounds. R73's MAR, dated 3/2023 documents staff administered hi cal 120 ml TID per physician's orders. No documentation health shakes were administered. On 3/23/2023 at 8:50 AM, R73 was lying in bed and had a very thin appearance. The Facility's Hi Cal and Shake list, dated 3/24/2023 documents R73 received hi cal for lunch and supper. Shakes were not listed for R73. On 3/24/2023 at 11:37 AM, V34 (Licensed Practical Nurse/LPN), stated in January 2023, R73 was self-propelling in her wheelchair, smoking cigarettes and talking more. She's had a rapid decline since then. On 3/24/2023 at 12:00 PM, V35 (Cook) showed 2 cases of vanilla shakes, one case of chocolate shakes and one case of strawberry shakes. There were 50 shakes in each case. V35 stated she looked at R73's dietary card and it doesn't have health shake documented on it so she's probably not receiving them. V35 stated the dietary staff are trained to follow the residents' dietary card and so if health shakes aren't on the card, dietary staff don't know to put it on there. On 3/24/2023 at 12:52 PM, V28 (Registered Dietitian/RD), stated she expects staff to follow physician's orders and facility policies. V28 stated when she has RD recommendations it goes through nursing, they send the recommendations to the resident's physician and if he/she agrees, then it is added to the resident's current POS. V28 stated she updates the resident's dietary care plan herself and she does that weekly when there is a new intervention to add. V28 stated the resident's care plan should be updated for current dietary interventions. V28 stated when she added health shakes to a resident's diet, she would have updated the resident's care plan at that time. V28 stated she orders health shakes to resident's diet when they are losing weight. Health shakes and hi cal is not the same thing, if both supplements are ordered she expects staff to document both supplements are being administered. If there is a physician's order for the resident to receive a HS snack, she would expect staff to administer the HS snack and to document what percentage of the snack the resident ate. On 3/24/2023 at 1:16 PM V5 (Dietary Manager) stated the RD inputs dietary recommendations in the computer system and that is how they are communicated to him. The RD recommendations are then added to the residents' dietary cards and dietary staff place the items listed on the resident's dietary card on the resident's tray. If an RD recommendation is not documented on the resident's dietary card, it is not placed on the resident's tray. V5 read R73's dietary card and stated R73 doesn't have a shake listed so she wasn't receiving them, and he didn't know why R73 wasn't receiving the shake if it was ordered by the Registered Dietitian, there must be a blip in the computer system or something. V5 didn't know if R73 was losing weight, the Registered Dietitian does all the clinical stuff. On 3/24/2023 at 3:14 PM, V2 (Director of Nursing/DON), stated the facility's RD, V3 (Assistant Director of Nursing/ADON), and the restorative nurse have a NARS (Nutrition at Risk Screen) meeting weekly, and they review all the weights and assess residents that are losing weight. If there is a concerning amount of weight loss from one week to another V2 stated V3 will have staff reweigh the resident to ensure the weight is accurate. In the NARs weekly meeting, V3 and the RD add interventions to residents' care plans to ensure they don't lose weight. V2 stated she would expect a new progressive intervention to the resident's care plan when a resident is losing weight. New interventions should be added to the resident's care plan the same day of the NARS meeting takes place. V2 stated she expects residents' care plans to be updated and staff to be following the interventions on each resident's care plan. V2 wasn't aware no new progressive interventions have been added to R73 care plan since 11/2022. V2 stated she just found out today that the CNAs aren't documenting that the resident is drinking the health shake, they are documenting what percentage residents are eating per meal in 25% increments. V2 stated food related RD recommendations should be documented on the resident's dietary card, including health shakes so dietary staff know to put the health shake on the resident's meal tray. V2 didn't know why R73's health shake wasn't documented on her dietary card. The Facility's policy Weight change Policy dated 06/2015 documents It is the policy of this facility to monitor the nutritional status of all residents. Including all significant or trending patterns of weight change.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0760 (Tag F0760)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to administer insulin per the physician's orders for 1 of 2 (R91) resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to administer insulin per the physician's orders for 1 of 2 (R91) residents reviewed for insulin administration in the sample of 47. This failure resulted in (R91) being admitted to the local hospital with a diagnosis of hyperglycemia. Findings include: R91's Undated Face Sheet, documents she was admitted to the facility on [DATE]. R91's Physician's Order Sheet, (POS), dated 03/23, documents diagnosis of type 2 diabetes with hyperglycemia. 01/20/23: Glargine 10 units subq (subcutaneous), every day at 9:00 AM. R91's Medication Administration Record (MAR), dated 03/23 documents a blank box dated 03/20/23 for the Glargine 10 units at 9:00 AM. R91's Nurse's Note, dated 03/21/23 at 1:22 am, documents, CNA (Certified Nurse Assistant), this CNA reported to this nurse (V14) that resident doesn't look like her normal self. Resident presents very lethargic. Blood sugar 436, 98.2 88 40 122/82 85% RA. O2 (oxygen), applied via nasal cannula O2 now at 92% 2 L (liters). Sternum rub done to resident with no arousal. This nurse (V14) called the residents POA (Power of Attorney), to update her on resident's condition. POA wants her sent to the hospital. Resident sent to local hospital. On 3/22/23 at 2:00 PM V2 (Director of Nurses/DON) stated, she expects staff to follow Physician's Orders and to document when medications including insulin was administered to the resident on the MAR. She wouldn't say what it means if the resident's MAR box is empty because she would have to investigate the specific situation first. On 03/22/23 at 12:58 PM V19 (Pharmacist) stated, she expects all medications including insulin to be administered per physician's orders. A blank box on the resident's MAR possibly means the nurse didn't document the insulin wasn't administered. V19 expects the nurse to sign off when insulin was administered. If the resident didn't receive the scheduled 9:00 AM dose of insulin on 03/20/23 that is considered a significant medication error and could have cause the hyperglycemia she experienced on the morning of 03/21/23. The Facility's Timely Administration of Insulin Policy, revised 11/17, documents administer insulin at appropriate times and document on the medication administration record the time insulin was administered. All insulins will be administered in accordance with Physician's Orders.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the failed to monitor to ensure the gastrostomy tube water flush was infused for 1 of 2 residents (R22) reviewed for tube feeding in the sample of 47...

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Based on observation, interview, and record review the failed to monitor to ensure the gastrostomy tube water flush was infused for 1 of 2 residents (R22) reviewed for tube feeding in the sample of 47. Findings include: R22's Physician's Order Sheet (POS), dated 12/15/2022, documents 2-gram Na (sodium) diet, pureed texture, regular liquids consistency diet. Order dated 12/15/2022 to flush G-tube (gastrostomy tube) with 30 cc (cubic centimeter) of water before and after each medication administration, flush with 5cc of water between medications every shift for prophylaxis. Enteral Feed Order every 4 hours flush 150ml q (every) 4 hours for total 1200ml and (Name brand of tube feeding) 60ml/hr (milliliter per hour) cont. (continuous) for total 1440ml ordered on 2/3/2023. On 3/21/2023 at 10:36 AM, observation of R22 was lying in bed with the head of bed (HOB) elevated 30 degrees. R22's water flush showed 800 milliters (ml) in the bag. The pump machine read 150 ml water flush every 4 hours. At this same time, R22 stated, I want a drink of water, water, water. I'm thirsty so thirsty. Water, water, water. On 3/22/2023 at 7:45 AM, R22's water flush bag was filled to the top. The pump screen showed water flush 150 ml every 4 hours. On 3/22/2023 at 8:10 AM, V18 (Licensed Practical Nurse/LPN), stated R22 can drink regular consistency liquids and the CNAs (Certified Nursing Assistants) can give her water PRN (when needed). V18 stated she already administered R22's medications this morning and she gave 30 ml of water after each medication per physician's orders. V18 stated R22 is not NPO (nothing by mouth). V18 stated she didn't know what time the water flush bag was filled but it goes every 4 hours automatically. On 3/22/2023 at 11:52 AM, V18 administered insulin to R22. The water flush bag was filled to the top of the bag at that time. R22's Medication Administration Record (MAR) dated 3/22/2023 at 1:00 PM documents V18 initialed R22 received the 150 ml water flush at 8:00 AM and 12:00 PM on 3/22/2023.On 3/22/2023 at 1:15 PM, R22's water flush bag was still filled to the top of the bag. On 3/22/2023 at 1:25 PM, V18 stated R22's water flush automatically goes off every 4 hours and is 150 ml flush. V18 stated she signed off on the water flush for 8:00 AM and 12:00 AM but didn't assess the water flush bag. R22 asked for water at that time and V18 did not offer water to the resident. On 3/22/2023 at 1:26 PM, V18 checked R22's water flush pump and it showed 300 ml water flush was administered. On 3/22/2023 at 1:26 PM, V2 (Director of Nursing/DON), stated R22's pump shows 300 ml of water was flushed and the water flush bag showed 700 ml of water in the bag. V2 stated the pump doesn't give times of what time the water was flush was administered and staff program the pump per physician's orders. V2 stated nothing is wrong with resident's water flushes infusing. On 3/22/2023 at 2:00 PM, V2 stated she expected staff to follow all physician's orders including water flushes for g-tube residents. Staff program the pumps to infuse water flushes per physician's orders however much ml per hour. V2 stated to her knowledge, there is no issue with the pumps malfunctioning. V2 stated she expects staff to go and visually inspect the water flush bag before signing it off on the resident's MAR to ensure the flush infused. V2 wasn't aware staff are not visually inspecting the water flush was administered without visually assessing the bag. The facility's Tube Feeding Policy dated 9/2022 documents tube feedings will be flushed with tap water. Flush tube with water as ordered.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to ensure medications were administered as ordered for 1 of 3 residents (R84) reviewed for medications in the sample of 47. Findings include: R...

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Based on interview and record review the facility failed to ensure medications were administered as ordered for 1 of 3 residents (R84) reviewed for medications in the sample of 47. Findings include: R84's March 2023 Physician Order Sheet (POS) document a diagnosis to include Type 2 Diabetes mellitus without complications. R84's Physician Order Sheet (POS) also documents, Lantus Solution 100 UNIT/ML (Insulin Glargine); Inject 30 unit subcutaneously at bedtime for elevated blood sugar. Humalog Solution 100 UNIT/ML (Insulin Lispro); Humalog OG Solution 100 Unit/ML (insulin Lispro) inject 10 units subcutaneously three times a day for elevated blood sugar related to type 2 diabetes mellitus without complications. R84's Medication Administration Record (MAR) dated January 2023 documents R84 did not receive his 10 units of Humalog OG solution 10 units on 1/5/2023 and on 1/15/2023 R84 did not receive his three doses of insulin (order for three times day). R84's MAR for March 2023 documents 1 dose of Humalog Solution 100 units/ml (milliliters) 10 units subcutaneously was not given on 2/5/2023; 2 doses were missed on 2/8/2023, 2/9/2023, and 2/10/2023 and 1 dose on 2/19/2023. On 3/22/2023 at 12:58 PM, V19 (Pharmacist) stated she expects all medications including insulin to be administered per physician's orders. A blank box on the resident's MAR possibly means the nurse didn't document the insulin wasn't administered. V19 expects the nurse to sign off when insulin was administered. The Facility's Timely Administration of Insulin Policy, revised 11/2017, documents administer insulin at appropriate times and document on the medication administration record the time insulin was administered. All insulins will be administered in accordance with physician's orders. It also documents, Administer insulin at appropriate times. Document on the medication administration record the time and location of the insulin injection.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R21's Face Sheet, undated, documents R21 has a diagnosis of Paranoid Schizophrenia, Major Depressive Disorder (Recurrent) and...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R21's Face Sheet, undated, documents R21 has a diagnosis of Paranoid Schizophrenia, Major Depressive Disorder (Recurrent) and Alcohol Abuse. R21's MDS, dated [DATE], documents R21 has severe cognitive impairment. R21's care plan, dated 4/11/22, documents R21 is at risk for abuse/neglect, is verbally aggressive and difficult to redirect at times and has a history of peer-to-peer altercations. R21 has a history of aggressive behavior and has a past history of verbal and physical altercations and becomes easily irritated with peers. R21 has a history of criminal behavior and has been charged with aggravated battery, resisting police, criminal damage to property and assault with a deadly weapon. A state official with the Illinois Department of Public Health (IDPH) and the State Police performed a Criminal History Analysis and determined the resident to be moderate risk. R21 has the following interventions listed: 15-minute check program for increased monitoring for behavior reduction. R21's 15-minute resident monitoring sheets were reviewed with no documentation of 15-minute checks being performed 4/21/22 through 3/8/23. R21's Criminal History Analysis Security Recommendation Report, dated 11/7/14, documents R21 is at moderate risk and requires closer supervision and more frequent observation than standard or routine for most residents in an open facility. Regular monitoring should be attentive to behavioral changes that may signal a need for closer observation or sustained visual monitoring on a time-limited basis. Periodic assessments should ascertain whether the level of supervision is sufficient. The following specific considerations were important in arriving at the above recommendations: R21 is a [AGE] year-old male who was admitted to the nursing facility on 9/30/14. His criminal history consisted of convictions for aggravated battery, resisting a peace officer and criminal damage to property. The most recent occurred in June 2014, and he is currently on 2 years special probation. The resident interview noted he said he gets in random fights here and there, numerous arrests for battery, aggravated assault with a deadly weapon, served one year in department of corrections for assault. His diagnosis is a major psychiatric disorder, and he has a history of alcohol/drug dependence. Nursing facility staff reported satisfactory behavior since his admission except for once incident, swung his fist at another resident. Progress notes cited incidents of verbal aggression and one incident of physical aggression when he punched another resident in the arm. His compliance with psychiatric treatment and abstinence from alcohol/dry use should be closely monitored. In view of his criminal history, past and recent incidents of verbal/physical aggression and current legal circumstances, a moderate risk supervision status is recommended. In the event his psychiatric condition escalates, and addition incidents occur, a high-risk supervision status is recommended. High risk - The resident requires a single room in close proximity to the nursing station to permit ongoing visual monitoring. The level of observation should be sufficient for early detection of behavioral changes. Regular assessment is necessary to determine whether closer monitoring or more frequent individual contact is indicated. The Facility Incident Report, dated 12/11/22, documents R110 was observed striking a female staff member. R21 states that he doesn't like to see a man put their hands on a woman and he felt the need to defend the staff. R21 states he struck R110 in the face one time. R110 was noted with a laceration above his right eye and was sent to the emergency room for evaluation and treatment. Based on the facility's investigation, it is the determination that the incident did occur. R110's Hospital After Visit Summary (AVS), dated 12/11/22, documents R110 was seen in the hospital for facial injury, assault, facial laceration, and abrasion of the left cornea. The Facility Incident Report, dated 5/24/22, documents R39 became upset with a staff member for refusing to give him another resident's cigarettes. R21 states that R39 lunched at the staff member as if he was going to strike her. R21 stated that he believed R39 was going to hurt the staff member and he needed to defend her as he doesn't feel a man should hit a woman. R21 states that when he stepped between himself and the female staff member that R39 struck him in the arm. Staff state that the two residents (R21, R39) lost their balance and went to the ground. R21 states he struck R39 in the face while they were on the ground. R39 was noted to have some superficial scrapes and bruising to his face. Based on the facility's investigation, it is the determination of the facility that the incident did in fact occur. The Facility Incident Report, dated 4/6/22, document R21, R33, R35 and a past resident, were gathered in the day area waiting to exit the door to smoke. While waiting in the line to go outside to smoke, the past resident bumped into R33's leg. R33 asked the past resident to move his walker from next to her leg. R33 asked the past resident to move his walker from next to her leg. R33 stated that the past resident didn't move the walker, so she assumed that he did not hear her speak so she shouted at him to move. R33 stated that R21 reacted because he believed that the past resident had hurt her. R21 admits to striking the past resident and being pushed back. R21 states when he was pushed back by the past resident, he fell into the back of the wheelchair of R35, which tipped R35 onto the ground on his bottom. Based upon the investigation, it is the determination of the facility that this incident did in fact occur. R21's care plan fails to document that any new interventions were put into place after the altercations on 4/6/22, 5/24/22 or 12/11/22. The care plan also fails to document that R21 was placed in a private room, close to the nurse's station as recommended by the Criminal History Analysis Security Recommendation Report. On 3/21/23 at 2:44 PM, R21 was observed in his room, quiet, calm and was on one-on-one supervision with V13 (Certified Nurse Assistant/CNA). V13 stated she is unsure why R21 is on one-on-one supervision. R21 denied concerns with the other residents and it ain't nothin. On 3/23/23, R35 and R110 were unable to provide any details of the above incidents with R21. On 3/23/23 at 8:15 AM, V2 (DON) stated R21 is on one-on-one supervision due to an incident with another female resident. V2 stated it started in March 2023, she unsure of the exact date. V2 stated prior to this incident, R21 has not been on 15-minute checks or enhanced supervision that she is aware of. V2 stated enhanced supervision means 15-minute, 30-minute, hourly checks, more often than every 2 hours and it is determined by the interdisciplinary team if it is necessary. V2 stated they are doing their interventions a little differently and they aren't always added to the care plan. On 3/23/23 at 9:14 AM, V2 stated she has not been here throughout R21's admission but she is not aware of him being moved to a high-risk category related to his recent altercations. V2 stated she is not aware of him being in a private room or room close to the nurse's station since she has been at the facility. On 3/23/23 at 1:25 PM, V2 stated since she has been at the facility, they follow the recommendations of the Illinois State Police (ISP) for their identified offenders. V2 stated she was not here when R21 was admitted and was not aware of the recommendations from ISP. V2 stated they are aware now of the concerns with R21's altercations and R21 will stay on one-on-one supervision due to his resident-to-resident altercations. 4. R77's Face Sheet, undated, documents R77 has a diagnosis of Paranoid Schizophrenia, Anxiety Disorder, Bipolar Disorder, Intermittent Explosive Disorder and Major Depressive Disorder (Recurrent). R77's MDS, dated [DATE], documents R77 has severe cognitive impairment, has hallucinations and delusions. R77's care plan, dated 5/22/20, documents R77 is at risk for abuse and neglect. R77 has a history of peer-to-peer altercations. R77 has a history of aggressive, inappropriate, attention seeking and/or manipulative behavior. He has been physically aggressive. He is noted to get verbally aggressive toward staff and peers, is easily irritated and becomes angry very quickly. He has been noted to exhibit paranoid behaviors, thinking that others are talking about him or are out to get him. He tends to fixate his behaviors towards specific individuals. The Facility Incident Report, dated 8/16/22, documents R12 and R77 were involved in an altercation in the hallway. R12 and R77 were in the hallway by the kitchen door. Staff overheard R77 being loud and entered the hallway to see R77 attempt to hit R12. Staff stated that R12 then stood and hit R77 on the top of the head before they could intervene. Staff immediately separated the residents and provided one on one with both residents but were unable to keep them calm and redirection was not successful. Both residents were sent to the emergency room for evaluation and returned later the same day. Based on the facility's investigation, it was determined that the incident did occur. The Facility Incident Report Form, dated 5/15/22, documents R12 and R77 were involved in an altercation. R12 was visiting with his daughter in the lobby when R77 entered and began to yell at R12. R12 and his daughter stated that R77 came from behind and struck R12 in the back. R77 stated that he believed that the radio R12 had belonged to him and not R12. It was determined that the radio in question belonged to R12. It is the determination of the facility that the incident did in fact occur. R77's care plan fails to document any new interventions were implemented after the altercations on 5/15/22 or 8/16/22. The Comprehensive Care Plan policy, dated 9/2022, documents the comprehensive care plan should be reviewed with the resident and/or resident representative and changes made as appropriate. Based on interview and record review the facility failed to ensure care plans were updated, current, and interventions were implemented for 4 of 27 residents (R21, R43, R77, R93) reviewed for care plans in the sample of 47. Findings include: 1. R93's Physician Order Sheet (POS) for March 2023 documents a diagnosis of alcohol dependence with withdrawal, opioid abuse, and chronic viral hepatitis C. R93's Minimum Data Set (MDS) dated [DATE] documents R93 is cognitively intact for decision making. R93's care plan does not address or document his diagnosis of viral hepatitis C. R93's care plan does not address interventions and/or goals for addressing R93's viral hepatitis. 2. R43's March 2023 POS documents a diagnosis of unspecified dementia, and acute delta-(super) infection of hepatitis B Carrier. R42's care plan does not document or address acute delta (Super) infection of Hepatitis B Carrier. On 3/24/2023 at 10:24 AM, V2 (Director of Nursing/DON), stated, If a resident is positive for hepatitis, I would expect the nurses to communicate with staff and do education with them. All staff should be following universal precautions for infection control. I would also expect hepatitis to be care planned.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to ensure a Registered Nurse (RN) was working in the facility for 8 consecutive hours, 7 days a week. This failure has the potential to affect...

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Based on interview and record review, the facility failed to ensure a Registered Nurse (RN) was working in the facility for 8 consecutive hours, 7 days a week. This failure has the potential to affect all 115 residents living in the facility. Findings include: Staffing schedules were reviewed for the past 14 days from 3/8/2023 to 3/21/2023. No Registered Nurse (RN) was documented as working on Saturday, 3/18/2023 and Saturday, 3/11/2023. On 3/23/2023 at 9:12 AM, no other information was provided documenting there was any additional RN coverage for 3/18/2023 and 3/11/2023. The Facility Assessment, updated on 11/4/2022 documents, Facility Resources and Staff Needed to Provide Competent Support and Care for our Resident Population Every Day and During Emergencies staff type includes, but is not limited to: Nursing Services (e.g., DON [Director of Nursing], ADON [Assistant Director of Nursing], QA [Quality Assurance] Nurse/Infection Preventionist, Restorative Nurse, Certified Wound Nurse, MDS (Minimum Data Set) nurse, RN, LPN [Licensed Practical Nurse], CNA [Certified Nursing Assistants). The Facility Assessment did not address staffing and/or RN requirements. On 3/24/2023 at 10:52 AM, V2 (Director of Nursing) stated, I would expect a Registered Nurse (RN) to be working in the facility and following the guidelines for a RN to be working every day for at least 8 consecutive hours, seven days a week. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 3/21/2023 documented the facility had a census of 115 residents.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to ensure food is stored and prepared in a manner which prevents potential contamination. This has the potential to affect all 11...

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Based on observation, interview, and record review the facility failed to ensure food is stored and prepared in a manner which prevents potential contamination. This has the potential to affect all 115 residents living in the facility. Findings include: On 03/21/23 at 8:27 AM, the surveyor entered the kitchen in the dry storage area there was a large 18-gallon black storage tub with no label or date sitting on the shelf. Upon removing the lid of the tub there were crumbs inside of the container, nothing was wrapped, the crumbs were just emptied in the container. On 03/21/23 at 8:31 AM, V5 (Dietary Manager) stated, Those are breadcrumbs in that bin. I am not sure why they are being stored in that bin as it is not food grade. It was like that when I got here. I have only been here for a few days. On 03/23/23 at 8:39 AM, on the metal shelf was a plastic milk carton container sitting on the shelf and it contained 5 heads of cabbage. The cabbage was not refrigerated. The outer leaves of the cabbage were dry and brown in color. On 03/23/23 at 8:42 AM, V5 stated, I am not sure why the cabbage is sitting in dry storage on a shelf it should be stored in the refrigerator. On 03/23/23 at 8:46 AM, in the dry storage area, near the exit door there was a large industrial bin labeled thickener and the scoop was left inside the container sticking in the thickener and covered with thickener. On 03/23/23 at 8:47 AM, V5 stated, The scoop should not be left in the thickener and should always be stored in the designated area. I am not sure why it was left in there like that. On 03/23/23 at 8:49 AM, in the storage freezer chest, on top of the chest was a bin and inside the bin were approximately 17 clear bags full of a green substance. The bags were thawing out and there was water in the pan from the condensation and the bags were not solid and partially unfrozen. The bags were not being refrigerated or were under running water. On 03/23/23 at 8:51 AM, V5 stated, Those bags are spinach, and we are thawing them out now. On 3/23/2023 at 10:18 AM, V27 (Dietician) stated, I would expect all food to be labeled and dated. I would not expect food to be dumped in a storage bin if it was not contained in its original package. I would not expect perishable food like cabbage to be stored in dry storage, but rather it should be refrigerated. I would not expect spinach to be left on the counter to thaw, but rather left in the refrigerator to thaw or microwave. It is not a protein, but I would not expect it to be left thawing on a counter. I would expect all scoops to be left outside of the container in a sanitary location. The Quick Resource Tool Safe Storage of Food Policy dated 07/13/2004 documents, All Time/Temperature Control for Safety, (TCS), foods, frozen and refrigerated, will be appropriately stored in accordance of the FDA Food Code. All perishable foods will be maintained at a temperature of 41 degrees Fahrenheit (F) or below, except during necessary periods of preparation and service. Toxic material will not be stored with food. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 03/21/2023 documented the facility had a census of 115 residents.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to conduct and document a facility-wide assessment to determine what re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to conduct and document a facility-wide assessment to determine what resources are necessary to care for its assessment and was not current and up to date. This has the potential to affect all 115 residents living in the facility. Findings include: On 03/21/2023 at 10:03 AM, the Facility Assessment was requested from the facility. On 03/21/2023 at 10:35 AM, V33 (Former Administrator) provided a Facility Assessment Tool to the surveyor. On 03/24/2023 at 10:49 AM, V33 stated, I was the former administrator at the facility for 3 years. The Facility Assessment Tool updated 01/01/2017 was not an actual assessment and did not document a facility wide assessment to determine what resources are necessary to care for its residents. The Facility Assessment Tool, provided by the facility, documents there were 131 beds. Of the 131 beds certified, the category that had the greatest number documented was (47), (Behavioral Symptoms and cognitive performance). Nothing else in the Facility Assessment addressed any interventions or how the facility would address this population. The facility assessment did not address staffing and/or staff management and/or operational budgeting needs for the facility. The Facility Assessment gives a brief description of the one-story building, the location of the laundry room and mentions a passenger wheelchair bus. The assessment has the bare minimum details addressing the building and structures. The facility does not address rooms, room sizes, nor does it give the square footage of the building or the type of material it is constructed of, or whether there is a basement. It does not address the square footage of each room and or occupants. The passenger bus does not document how many people it can transport at one time. The assessment does not address oxygen tanks, storage of oxygen tanks or document the methods of delivery of oxygen. The assessment does not document what equipment physical therapy and specific rehabilitation therapy and/or which staff are providing the care and/or education of those providing the services. There was no personal training and/or qualifications for staff documented. The Facility Assessment, also failed to document how they would utilize an all-hazard approach in an emergency. The facility is near a [NAME] and no flooding was mentioned in the plan. No specific emergencies were addressed. No specific policies and/or procedures were documented, only that the facility and corporate would update the policies annually. The Assessment fails to document how the facility assessed the resident population and what makes the facility unique to their population. The Facility Assessment Tool was documented as being updated on 1/01/2017. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 03/21/2023 documented the facility had a census of 115 residents.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review with facility failed to prioritize, develop, and implement, QAA (quality assessment and ass...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review with facility failed to prioritize, develop, and implement, QAA (quality assessment and assurance) Improvement Activities with an action plan to address abuse concerns. This failure has the potential to affect all 115 residents residing in the facility. Findings include: R21's Face Sheet, undated, documents R21 has a diagnosis of Paranoid Schizophrenia, Major Depressive Disorder (Recurrent) and Alcohol Abuse. R21's Minimum Data Set, (MDS), dated [DATE], documents R21 has severe cognitive impairment. R21's Care Plan, dated 04/11/22, documents R21 is at risk for abuse/neglect, R21 is verbally aggressive and difficult to redirect at times and has a history of peer-to-peer altercations. R21 has a history of aggressive behavior and has a history of verbal and physical altercations and becomes easily irritated with peers. R21 has a history of criminal behavior and has been charged with aggravated battery, resisting a peace officer, criminal damage to property and assault with a deadly weapon. A state official with the Illinois Department of Public Health (IDPH), and the State Police performed a Criminal History Analysis and determined the resident to be moderate risk. R21 has the following interventions listed: 15-minute check program for increased monitoring for behavior reduction. R21's Criminal History Analysis Security Recommendation Report, dated 11/07/14, documents R21 is at moderate risk and requires closer supervision and more frequent observation than standard or routine, for most residents in an open facility. Regular monitoring should be attentive to behavioral changes that may signal a need for closer observation or sustained visual monitoring on a time-limited basis. Periodic assessments should ascertain whether the level of supervision is sufficient. The following specific considerations were important in arriving at the above recommendations: R21 is a [AGE] year-old male who was admitted to the nursing facility on 09/30/14. His criminal history consisted of convictions for aggravated battery, resisting a peace officer and criminal damage to property. The most recent occurred in June 2014, and he is currently on 2 years special probation. The resident, (R21), interview noted he said, gets in random fights here and there, numerous arrests for battery, aggravated assault with a deadly weapon, served one year in department of corrections for assault. His diagnosis is a major psychiatric disorder, and he has a history of alcohol/drug dependence. Nursing facility staff reported satisfactory behavior since his admission except for once incident, swung his fist at another resident. Progress notes cited incidents of verbal aggression and one incident of physical aggression when he punched another resident in the arm. His compliance with psychiatric treatment and abstinence from alcohol/dry use should be closely monitored. In view of his criminal history, past and recent incidents of verbal/physical aggression and current legal circumstances, a moderate risk, supervision status is recommended. In the event his psychiatric condition escalates, and addition incidents occur, a high-risk supervision status is recommended. High risk - The resident requires a single room in close proximity to the nursing station to permit ongoing visual monitoring. The level of observation should be sufficient for early detection of behavioral changes. Regular assessment is necessary to determine whether closer monitoring or more frequent individual contact is indicated. The Facility Incident Report, dated 12/11/22, documents R110 was observed striking a female staff member. R21 states, that he doesn't like to see a man put their hands on a woman and he felt the need to defend the staff. R21 states, he struck R110 in the face one time. R110 was noted with a laceration above his right eye and was sent to the emergency room for evaluation and treatment. Based on the facility's investigation, it is the determination that the incident did occur. R110's Hospital After Visit Summary, (AVS), dated 12/11/22, documents R110 was seen in the hospital for facial injury, assault, facial laceration, and abrasion of the left cornea. The Facility Incident Report, dated 05/24/22, documents R39 became upset, with a staff member for refusing to give him another resident's cigarettes. R21 states, that R39 launched at the staff member as if he was going to strike her. R21 stated, that he believed R39 was going to hurt the staff member and he needed to defend her as he doesn't feel a man should hit a woman. R21 states, that when he stepped between himself and the female staff member that R39 struck him in the arm. Staff state that the two residents (R21, R39) lost their balance and went to the ground. R21 states he struck R39 in the face while they were on the ground. R39 was noted to have some superficial scrapes and bruising to his face. Based on the facility's investigation, it is the determination of the facility, that the incident did in fact occur. The Facility Incident Report, dated 04/06/22, document R21, R33, R35 and a past resident, were gathered in the day area waiting to exit the door to smoke. While waiting in the line to go outside to smoke, the past resident bumped into R33's leg. R33 asked the past resident to move his walker from next to her leg. R33 stated, that the past resident didn't move the walker, so she assumed that he did not hear her speak, so she shouted at him to move. R33 stated, that R21 reacted because, he believed that the past resident had hurt her. R21 admits to striking the past resident and being pushed back. R21 states, when he was pushed back by the past resident, he fell into the back of the wheelchair of R35, which tipped R35 onto the ground on his bottom. Based upon the investigation, it is the determination of the facility that this incident did in fact occur. On 03/21/23 at 2:44 PM, R21 was observed in his room, quiet, calm and was on one-on-one supervision with V13 (Certified Nurse Assistant/CNA). V13 stated, she is unsure why R21 is on one-on-one supervision. R21 denied concerns with the other residents and it ain't nothin. On 03/23/23, R35 and R110 were unable to provide any details of the above incidents. On 03/23/23 at 1:02 PM V1 (Administrator) stated, the Quality Assurance, (QA), committee meets monthly with the Director of Nurses (DON), Assistant Director of Nurses (ADON), Social Services Director (SSD), Dietary, Administrator, Business Office Manager (BOM), Wound Care and Care Plan Coordinator. V1 stated, she has only been here two months and has not met with the Medical Director for their quarterly meeting. V1 stated, the QA's last quarterly meeting was in January 2023, and she is unsure if the Medical Director was in attendance. V1 stated, monthly, they go over falls, abuse, census, admissions, infections, kitchen, weights, care plans, therapy, and restorative programs. V1 stated, they review interventions and care plans with abuse concerns. 03/23/23 at 1:25 PM V2 (DON) stated, since she has been at the facility, they follow the recommendations of the Illinois State Police, (ISP), for their identified offenders. V2 stated, she was not here when R21 was admitted and was not aware of the recommendations from ISP. V2 stated, they are aware now of the concerns with R21's altercations and R21 will stay on one-on-one supervision, due to his resident-to-resident altercations. The Quality Assurance, Performance Improvement (QAPI), policy, dated 01/2018, documents the purpose of QAPI in our organization is to take a proactive approach to continually improve the way we care and/or engage with our residents, caregivers, and other partners so that we may realize our vision to be value driven. The scope of the QAPI program encompasses all segments the facility, including resident/family/resident's representatives' feedback, staff satisfaction, individualized resident care plans, information technology, facility, and maintenance plan and QAPI. We provide comprehensive clinical care to residents with acute and chronic disease. All care is centered and focused around choice and individualized treatment plans. The QAPI plan will guide your facility's performance improvement efforts. The QAPI team will review sources of information to determine if gaps or patterns exist in our systems of care that could result in quality problems or if there are opportunities to make improvements. Examples of potential areas to considerer when reviewing data include resident care plans for documented progress towards specified goals. Based on the result of the review of information, the QAPI team will prioritize opportunities for improvement, taking into consideration the importance of the issues, (high risk, high frequency, and/or problem prone). The Abuse Policy and Prevention Program 2022, policy documents any investigation that concluded that abuse, neglect, exploitation, mistreatment, or misappropriation of resident property occurred shall be reviewed by the facility Quality Management Committee for possible changes in facility practices to ensure that similar events do not occur again. The investigation shall be reviewed at the next quarterly Quality Management committee meeting or sooner if possible. The Centers for Medicare & Medicaid Services (CMS) form 672, dated 3/21/23, documents there are 115 residents residing in the facility.
Mar 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to operationalize their policy and take all reasonable steps to preserv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to operationalize their policy and take all reasonable steps to preserve evidence of alleged sexual assault for 1 of 3 residents (R2) reviewed for abuse policy in the sample of 4. Findings include: The Facility Resident Protection Investigation Paths dated 10/2022 documents, The facility shall take all reasonable steps to preserve evidence of the alleged sexual assault, including encourage the survivor not to change clothes or bathe, if he or she has not done so since the sexual assault. Do not shower, bath or change clothes of the person attacked. If clothes have been changed save the clothes for inspection. Leave any bed linens in place, do not touch or move anything in the area of the alleged offences, pending further direction from involved law enforcement agencies. On 3/9/2023 at 5:30 PM, V2 (Director of Nursing/DON) stated, We had a staff member, (V4 Certified Nursing Assistant/CNA) entered (R2's) room and she saw a man, (R1) in her room. The room was dark, and she was sitting on her bed with her legs open and (R1) had his hands in between her legs. (V4) reported it to the nurse and the Administrator. She said that (R2) appeared upset. She went and got the nurse (V3 Licensed Practical Nurse/LPN), and we sent her out to the hospital. Now that (R2) has returned she says she was embarrassed that they got caught and it was mutual consent. We put (R1) and (R2) on one to one's and we contacted the police the night it happened. Now (R1) says that he has been seeing (R2) for a couple of months now and he was hiding it because he did not want his girlfriend (R3) to find out about it. We did a skin assessment and there was no bruising and/or any sign of trauma. On 3/10/2023 at 5:49 PM, V3 (LPN) stated, I was passing out medication when (V4) came and told me (R1) was in (R2's) room and (R2) looked distressed. I went into (R2's) room and redirected (R1). (R1) was easily redirected and did not give me any issues. When I went back to check on (R2), (V4) had already changed her, cleaned her up and put her to bed. I then found out later that (R1) has inappropriately touched (R2). The police were called, and they did an investigation. (V4) did not communicate with me properly and let me know what had happened. I am not sure why she did not follow protocol and washed and cleaned (R2). On 3/13/2023 at 5:49 PM, V4 stated, I was getting ready to get (R2) up and for dinner. This was around 5:30 PM. She needs assistance with her ADL's (Activities of Daily Living). When I entered the room, it was dark and (R1) was standing in the room next to the bed. (R2) had her legs spread open and (R1) was touching her. (R1) was fully clothed from what I could tell. I made eye contact with (R1) and told him this was a woman's hall, and he was not supposed to be there. (R1) was the boyfriend of (R3) and her bedroom and (R2's) bedroom have a [NAME] and [NAME] - they share the same bathroom. I think (R1) was coming into her room through (R3's) bathroom. We are supposed to allow (R1) and (R3) to be together. I went and told (V3 LPN) the nurse on duty and notified (V1 Administrator) and (V5 Staffing Coordinator). (R2) looked real upset like she wanted to cry. I asked her if she wanted (R1) to touch her and she said, 'no'. I went ahead and cleaned up (R2) and changed her adult diaper and put on fresh clothes. I did not realize I was not supposed to do that at the time. I had seen (R1) in (R3's) room before and the facility didn't do anything about it. We have a new administrator now and she seems to notice and took action. I was surprised when the police were called. In hindsight I should have not cleaned her up. I gave the police her clothes. On 3/9/2023 at 6:40 PM, V2 stated, Anytime there is an allegation of sexual abuse staff are not to clean up the residents and/or remove any evidence. I would have expected (V4) to not clean her up, make sure (R2) was safe and wait for the police. On 3/13/2023 at 6:59 PM, V1 stated, I would not expect staff to shower, bath or change clothes of any resident involved in a sexual assault. I am not sure why (V4) bathed and changed her. On 3/14/2023 at 8:20 AM, V8 (Local Police Detective) stated, Any time the facility suspects sexual abuse/assault they should not bath and or shower the resident because they will have a rape test preformed on them and we need as much evidence on them as possible without contamination and we do not want it removed and or washed away.
Nov 2022 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to ensure incontinent care was provided timely to 1 of 4 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to ensure incontinent care was provided timely to 1 of 4 residents (R5) reviewed for Improper Nursing Care in the sample of 12. Findings include: R5's Minimum Data Set, (MDS) dated [DATE] documents R5 is severely cognitively impaired and is totally depended on staff for toileting and personal hygiene needs. R5's Care Plan Dated 10/11/2022 documents, Activities of Daily Living: (R5), requires assist with daily care needs related to immobility. Goal: Staff will anticipate all of (R5's) needs on a daily basis through the next review: clean, dry, groomed, turned and repositioned. Intervention: Keep clean and dry after each incontinent episode. R5's Care Plan Further documents R5 is at risk for skin complications. It documents Intervention: provide skin care after each incontinent episode. On 11/21/2022 at approximately 10:30 AM, R5 was observed in bed. There was an odor of urine present in the room. At this time, V2 (Director of Nursing/DON), pulled back R5's covers to reveal R5 in a saturated adult brief, with a large brown ring surrounding R5's buttocks and lower back area. At this time, V2 stated, Oh, that's not a good start. I will have to find the girls to get her cleaned up. On 11/21/2022 at 11:13 AM, V6 (Licensed Practical Nurse) stated, Residents are supposed to be checked for incontinence at least every two hours. On 11/21/2022 at 1:08 PM, V2 (DON) stated, It is unusual for her to be that wet. I do random rounds as part of my DON duties/paperwork, and I typically do not find them with brown rings. I would say it had been longer than two hours since she had to brown urine ring. The Facility's Incontinent Care Procedure dated 3/2022 documents, General: Incontinence Care is provided to keep residents as dry, comfortable and odor free as possible. It also helps in preventing skin breakdown.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 4 life-threatening violation(s), Special Focus Facility, 20 harm violation(s), $927,485 in fines, Payment denial on record. Review inspection reports carefully.
  • • 90 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $927,485 in fines. Extremely high, among the most fined facilities in Illinois. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Bria Of Cahokia's CMS Rating?

CMS assigns BRIA OF CAHOKIA an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Bria Of Cahokia Staffed?

CMS rates BRIA OF CAHOKIA's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 50%, compared to the Illinois average of 46%. RN turnover specifically is 100%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Bria Of Cahokia?

State health inspectors documented 90 deficiencies at BRIA OF CAHOKIA during 2022 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 20 that caused actual resident harm, 64 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Bria Of Cahokia?

BRIA OF CAHOKIA is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by BRIA HEALTH SERVICES, a chain that manages multiple nursing homes. With 133 certified beds and approximately 103 residents (about 77% occupancy), it is a mid-sized facility located in CAHOKIA, Illinois.

How Does Bria Of Cahokia Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, BRIA OF CAHOKIA's overall rating (1 stars) is below the state average of 2.5, staff turnover (50%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Bria Of Cahokia?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, and the below-average staffing rating.

Is Bria Of Cahokia Safe?

Based on CMS inspection data, BRIA OF CAHOKIA has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Bria Of Cahokia Stick Around?

BRIA OF CAHOKIA has a staff turnover rate of 50%, which is about average for Illinois nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Bria Of Cahokia Ever Fined?

BRIA OF CAHOKIA has been fined $927,485 across 7 penalty actions. This is 21.9x the Illinois average of $42,354. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Bria Of Cahokia on Any Federal Watch List?

BRIA OF CAHOKIA is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.