APERION CARE CHICAGO HEIGHTS

490 WEST 16TH PLACE, CHICAGO HEIGHTS, IL 60411 (708) 481-4444
For profit - Corporation 200 Beds APERION CARE Data: November 2025 6 Immediate Jeopardy citations
Trust Grade
0/100
#319 of 665 in IL
Last Inspection: January 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Aperion Care Chicago Heights has received a Trust Grade of F, indicating significant concerns about the facility's care and operations. Ranked #319 out of 665 in Illinois, it sits in the top half of facilities statewide, but its county ranking of #101 out of 201 indicates there are several better local options. While the facility is improving, with issues decreasing from 17 in 2024 to 4 in 2025, it still has serious deficiencies, including recent critical findings where residents were improperly supervised, leading to dangerous situations requiring hospitalization. Staffing is a significant weakness, with a poor 1/5 star rating and a turnover rate of 67%, much higher than the state average, suggesting instability among caregivers. Additionally, the facility has faced fines totaling $106,313, which, while average, raises concerns about ongoing compliance issues. On a positive note, they have excellent quality measures, scoring 5/5, indicating that when care is provided, it meets high standards, and the RN coverage is average, ensuring some level of skilled oversight.

Trust Score
F
0/100
In Illinois
#319/665
Top 47%
Safety Record
High Risk
Review needed
Inspections
Getting Better
17 → 4 violations
Staff Stability
⚠ Watch
67% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$106,313 in fines. Lower than most Illinois facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 24 minutes of Registered Nurse (RN) attention daily — below average for Illinois. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
48 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★★
5.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 17 issues
2025: 4 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Illinois average (2.5)

Below average - review inspection findings carefully

Staff Turnover: 67%

21pts above Illinois avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $106,313

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: APERION CARE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (67%)

19 points above Illinois average of 48%

The Ugly 48 deficiencies on record

6 life-threatening 6 actual harm
Jun 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to follow their Physician's Order Policy by failing to discontinue medication as ordered by the physician. This deficient practice affects one...

Read full inspector narrative →
Based on interview and record review, the facility failed to follow their Physician's Order Policy by failing to discontinue medication as ordered by the physician. This deficient practice affects one resident of three residents reviewed for medication administration. This failure resulted in R3 receiving extra dosages of antiepileptic medication. Findings Include: R3 admitted in the facility on 2/28/25. R3 has a diagnosis of Symptomatic Epilepsy and Epileptic Syndromes with Complex Partial Seizure. R3 admitted in the facility with medications such as, but not limited to: Brivaracetam 100mg (milligrams) two times daily for seizure, Clobazam 10mg at bedtime for seizure, Divalproex Sodium 500mg two times daily for seizure, and Levetiracetam (Keppra) 750mg two times daily for seizure with order date of 2/28/25. R3's Neurology note dated 5/6/25, reads in part: R3 should NOT be prescribed Levetiracetam (Keppra) at the same time she is taking Briviact (Brivaracetam). Please discontinue Keppra. This was communicated to the ADON in the facility by phone on 4/23/25. After Visit Neurology Summary Note dated 5/8/25, reads in part: STOP Keppra. On 6/4/25 at 12PM, V19 (Nurse from Neurologist Office) stated that on 5/6/25, there was a reminder note faxed to the facility to discontinue Keppra medication, and that this was previously communicated with the V3 (ADON). V19 stated that on 4/23/25 the Neuro doctor office was prompted to call the facility due to the office received a medication record list from the facility from (V6), and upon review, Keppra was still on this list and R3 was not supposed to take Keppra along with Briviact (Anti-seizure medication). Neurologist note on 5/6/25 stated that R3 should NOT be prescribed Keppra at the same time as Briviact. Please discontinue Keppra. Resident telehealth appointment on 5/8/25, showed that R3 was still with order of Keppra, MD again gave an order to discontinue Keppra medication on 5/8/25. On 6/4/25 at 12:30PM, V6 (ADON) stated V6 recall Neuro physician office called asking for medication list to be reviewed before R3's upcoming appointment. V6 stated she did not received a call from the office of Neurologist after V6 faxed the medication list them. So if the doctor's office talked to any of the nurses on the floor that I do not know. In general, if we received orders form a specialist doctor outside the facility, the nurse still have to verify the order to the attending physician. And need to document if either attending physician agreed and disagreed with the new order. R3's progress notes reviewed from April to May 2025. And there is no noted documentation that Keppra was relayed to attending physician, either agreed or disagreed to discontinue the medication. Medication Administration Record reviewed for the month of April and May 2025. From April 23rd to 30th, R3 received Levetiracetam (Keppra) 750mg twice a day, except for the 1800 refusal on 4/23, 424, and 4/30. From May 1st to 8th, R3 received Levetiracetam 750mg twice a day, except for the 1800 refusal on 5/6 and 5/7. Physician Orders Policy with an effective date of 11/3/22, reads in part: To establish the procedure by transcribing new physician orders. To document and give clear indication that physician orders have been processed and action taken. Transcription of physician order: Carefully, review transfer record and discharge summary from the hospital or the transfer record from another health care facility. The licensed nurse should notify the physician of the resident's admission, clinical condition and findings, review and clarify transfer orders and previous orders as applicable.
May 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on interviews and records review, the facility failed to administer medications to one (R1) of three residents reviewed for medication administration in a total sample of six. Findings include:...

Read full inspector narrative →
Based on interviews and records review, the facility failed to administer medications to one (R1) of three residents reviewed for medication administration in a total sample of six. Findings include: Medical diagnosis in R1's current face sheet includes but not limited to: bipolar disorder, unspecified, schizophrenia, unspecified, hemiplegia, unspecified affecting right dominant side, personal history of traumatic brain injury. On 05/10/2025, at 9:30 AM, R1 was observed laying in bed talking to his roommate R4. R1 stated on 4/26/2025 going into 4/27/2025, he did not receive his pain medication during the night and he was in a lot of pain. R1 stated he asked V10 (Registered Nurse-Agency) for his medication but V10 told R1 that his medication was not available. R1 stated he asked for his medication the whole night but V10 kept saying medication was not available and there was nothing V10 could do about it. R1 stated he had to try and sleep with his pain until the following morning when the morning nurse gave him his pain medication. On 05/10/2025, at 4:00 PM, V1 (Administrator) stated V10 (Registered Nurse-Agency) was the nurse who was on duty on 4/26/2025 into 4/27/2025. V10 was responsible for giving R1 his medications. V1 stated on 4/27/2025, R1 complained to V1 that he did not receive his night pain medication on 4/26/2025 into 4/27/2025. V1 stated she called V10 to investigate what happened and why R1 did not receive his medication. V10 stated she checked on R1 at night and he was sleeping therefore, she (V10) did not give R1 his pain medication and did not chart R1 was sleeping. V1 stated after that phone call she (V1) tried to contact V10 on several occasions but V10 did not answer calls after that. V1 stated there was no way for her to know if V10 gave R1 his pain medication because V10 did not chart giving R1 his medication or the reason medication was not given. V1 stated if it's not documented, it is not done. On 05/05/2025, at 2:47 PM, V8 (Director of Nursing -DON) stated nurses are supposed to follow the physician orders and document reason for not administering a medication to a resident. V8 stated pain is what a resident says it is and a resident's pain needs to be taken seriously. Medications are given to prevent residents from walking around in pain. V8 stated on 4/26/2025, late night after midnight, R1 did not receive his pain medication. The following morning he did not receive acid reflux medication that should have been given. V8 stated V10 (Registered Nurse-Agency) was the nurse on duty and V10 stated she gave R1 his medication but did not sign the electronic medical administration record (eMAR). V8 stated if it is not documented, it is not done. V8 stated there is an emergency medication storage in the facility which is accessible to nurses in-case they run out of a medication. V8 stated the nurse calls the pharmacy to open the narcotics emergency box so the nurse can access the medication and administer to the resident. R1's Physician Order Sheet (POS) documents: HYDROcodone-Acetaminophen Tablet 10-325 MG (milligrams). Give 1 tablet by mouth every 6 hours for Pain - Severe. Active 10/29/2024. Omeprazole Tablet Delayed Release 20 MG. Give 1 tablet by mouth one time a day related to Gastro-Esophageal reflux disease without esophagitis at 6:00AM. Active 2/17/2021. Discontinued 5/14/2024 Review of R1's electronic Medication Administration Record (eMAR) dated 04/27/2025, documents R1 did not receive requested as needed HYDROcodone-Acetaminophen Tablet 10-325 MG and Omeprazole Tablet Delayed Release 20 MG as ordered on 04/27/2025 at 6:00AM. Policy titled Medication Administration General Guidelines dated 1-11-18 documents: -Medication are administered as prescribed in accordance with good nursing principles and practices and only by persons regally authorized to do so. -Medications are administered in accordance with written orders of the prescriber.
Feb 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to follow the discharge policy and give a copy of notice to discharge to the resident representative for one of three residents (R1) reviewed f...

Read full inspector narrative →
Based on interview and record review the facility failed to follow the discharge policy and give a copy of notice to discharge to the resident representative for one of three residents (R1) reviewed for discharge notice. Findings include: R1 face sheet shows diagnosis of schizophrenia, anxiety disorder, schizoaffective disorder, non-compliance with medication regimen for other reasons. R1 MDS dated 10/2024 section Q denotes yes, that R1 plan to return to the community, section C for cognition, R1 BIMS score is 15 (cognitively intact), section GG for functional abilities shows R1 helper provides verbal cues for activities of daily living. On 2/22/25 at 10:18am V2 said R1 was involuntary discharged because R1 physically assaulted the staff, the safety of individuals in the facility is endangered due to R1 behavior/physical assault. V2 said R1 guardian received verbal notice of the transfer and discharge however she did not give R1's guardian a copy of the notice of involuntary transfer or discharge and opportunity for hearing for nursing home residents. Review of the notice with V2, V2 stated that she did check the box that the bed hold notice was given to the resident representative along with a copy of the notice. V2 confirmed that she did not give the resident representative a copy of the notice. R1 notice of involuntary transfer or discharge and opportunity for hearing for nursing home residents dated on 12/18/2024. Facility policy titled notice of transfer and discharge date d 3/22/2017 denotes in-part prior to discharge or transfer the facility will notify the resident and the resident representative of the transfer or discharge and the reason for the move in writing and in a language and manner they understand. The facility will send a copy of the notice to a representative of the office of the long-term care ombudsman. This may be done by submitting a monthly list of discharges to the ombudsman. For a resident-initiated transfer or discharges sending a copy of the notice to the ombudsman is not required. Record the reason for the transfer or discharge in the resident medical record. Timing of written notice except as otherwise specified below the notice of transfer or discharge will be made at least 30 days before the resident is transferred or discharged .
Jan 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to report an allegation of resident to resident abuse to the State Survey Agency for two of two residents (R292 & R105) reviewed for abuse in ...

Read full inspector narrative →
Based on interview and record review, the facility failed to report an allegation of resident to resident abuse to the State Survey Agency for two of two residents (R292 & R105) reviewed for abuse in the sample of 39 residents. Findings including: On 1/6/25 at 10:30 AM, survey team requested V1 (administrator and abuse prohibition coordinator) all reportable incidents within the last 90 days. V1 presented the survey team with 3 incidents reported to public health regional office (RO) however did not have the incident of 12/18/24 involving R292 and R105. On 1/7/25 at 11:15 AM, V1 (administrator) stated to survey team that the incident on 12/18/24 involving R292 did not warrant reporting as it did not involve another peer (resident).Surveyors asked who was involved in the incident altercation, V1 indicated that R292 struck the CNA V19. Surveyors clarified if R292 had any physical or verbal altercation with any resident during this incident, V1 stated, No, only with staff members. On 12/18/2024 at 19:20 PM, V8 (Social Services) wrote, Note Text: It was reported that this resident (R292) displayed increased agitation including making verbal threats towards peers (residents) and staff, making false allegations as exhibited by delusional thinking patterns. She was not easily redirected, despite attempts to intervene and decrease any further interventions by staff. Nurse offered PRN (as needed- medication) and this resident refused. She targeted female staff (striking and kicking female staff). Resident was escorted to the conference room removing her from other external stimuli. Police was called for assistance. Upon arriving to the facility, Officer and his partner entered the facility, attempted to calm and redirect this resident. She became assertive with the two officers. Nurse notified Physician and Mother/Guardian. There were orders to send her out to the hospital for a psych evaluation. Resident was transported with a petition to Hospital and escorted by EMT (Emergency Medical Technician) and police. On 1/7/25 at 11:40 AM V13 (CNA Scheduler) stated, I was the late night manager on duty and as I was coming in to the facility and (R292) was in the dining room/foyer area. She was aggressively trying to get to resident (R105) and she wanted to fight him. She said I am going to beat his ass and my CNA (V19) went around to get to the door and R292 hit her in the face. I grabbed R292 and walked her to the conference room to calm her down. We were sitting in conference room for a good hour. When she came in here to ensure to make sure she was okay we called police and she did the same thing to them (got aggressive) and they told her they would restrain her if she didn't calm down. Surveyor asked what R292 said to R105, V13 stated, She said that she was gonna beat his (expletive language) I don't know what triggered R292 and I don't think they had a relationship On 1/7/25 at 12:10 PM, R105 was in his room in bed. Surveyor asked about the incident that occurred on 12/18/24 with R292. R105 indicated that R292 disrespected him by threatening him with physical violence and demeaned him by calling him a (expletive language). Facility policy 11/28/2016 titled Abuse Prevention and Reporting reads in part, Any allegation of abuse or any incident that results in serious bodily injury will be reported to the Department of Public Health immediately, but not more than two hours after the allegation of abuse. Any incident that does not involve abuse and does not result in serious bodily injury shall be reported within 24 hours. When an allegations of abuse, exploitation, neglect, mistreatment or misappropriation of resident property has informed, the resident's representative and the Department of public health's regional office shall be informed by telephone or fax. Public Health shall be informed that an occurrence of potential abuse, neglect, exploitation, mistreatment or misappropriation of resident property has been reported and is being investigation.
Nov 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on interview and record, the facility failed to follow their policy by failing to notify the responsible party for a resident when the resident was discharge to the hospital. This failure affect...

Read full inspector narrative →
Based on interview and record, the facility failed to follow their policy by failing to notify the responsible party for a resident when the resident was discharge to the hospital. This failure affected one of three (R1) residents reviewed for notification on the sample list of six. Findings Include: On 11/21/24 at 1:50pm, V10 (R1's guardian) said, she was not notified when R1 was discharged to the hospital. On 11/22/24 at 10:17am, V29 (nurse) said, all of R1's paperwork and notifications were done prior to her shift. V29 said, her duty was to wait to the hospital to call to accept R1, call the ambulance to pick up and send R1 to the hospital. V29 said, she would call the family after the resident has been admitted to the hospital. V29 said, R1 was not admitted to the hospital prior to the end of her shift. R1 was under observation. V29 said, she did not do any notify R1's guardian because R1 was not admitted . On 11/22/24 at 2:04pm, V1 (administrator/nurse) said, R1 does not have any notification in her electronic record to R1's guardians prior to R1 being sent to the hospital. When a resident is sent to the hospital, the resident's power of attorney or guardian should be notified. Progress note dated 10/28/24 documents: Resident (R1) was display increased agitation and delusions. Threatening staff. V19 (NP) was made aware of resident behavior new order was given to send resident to hospital for psych evaluation. All order were noted and carried out. No notification was documented in R1's electronic record. Progress note dated 10/29/24 documents: Ambulance arrived to facility at 2000. Writer met with them at front door prior to entering explained in full detail reason for transfer. Resident was hesitate at first when asked to come up front. With staff assistance she eventually agreed. Paramedics explained reason for transfer. Resident assisted with transfer transported to the hospital for further evaluation. Notification Policy dated 10/1/15 documents: To ensure that medical care problems are communicated to the attending physician or authorized designee and family/responsible party in a timely, efficient, and effective manner. A decision to transfer or discharge the resident from the facility.
Aug 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to ensure a resident was free from misappropriation of his property. This applies to 1 of 3 residents (R1) reviewed for abuse/mis...

Read full inspector narrative →
Based on observation, interview and record review the facility failed to ensure a resident was free from misappropriation of his property. This applies to 1 of 3 residents (R1) reviewed for abuse/misappropriation in the sample of 6. The findings include: The facility reported incident dated 7/11/24 states, (R1) stated that he asked a staff member, (V6) to take his link card to purchase him some beverages at the store. (R1) stated that the staff member never returned his card. (V6) is no longer an employee of the facility. (R1) canceled his Link card and the money will be transferred to his new card. No observations of emotional nor mental distress noted. On 8/23/24 at 10:45 AM, R1 was ambulating in the hall towards his room. R1 agreed to speak with Surveyor in his room. R1 stated, Someone took my (Link) card- I thought I gave it to someone I could trust to get me some snacks and they never brought it back. I have a card now (Resident removed card from his pocket and showed it to Surveyor) but there is no money on it. I know the police were here and that scared me because I didn't do anything wrong. I want to get out of here but they won't give me any information and I don't have a card with any money on it. On 8/23/24 at 11:00 AM V3 (PRSD- Psychosocial Rehabilitation Director) stated, He reported to staff that he was missing his Link card- I passed it on to my superiors. R1's Progress Notes dated 7/11/24 written by V3 document, Today, Resident reported that he gave his Link Card to a particular Staff member (V6) to buy him beverages at the store. Resident reports that the Staff member didn't return his card. This information was immediately reported. The (City) Police Department was called and two (2) Officers came to the facility to complete an interview with the Resident. Report # was given. PRSD (Internet searched) Link to find a number to call and report the card, as well as provide this entity with the report # and advocate on behalf of the Resident to cancel the card with hopes of Resident receiving a new card with an updated balance. Social Services contacted the (State) Link Card Services through the (State) Department of Human Services and spoke to (a) Representative and made her aware of what was verbally reported by Resident. Social Services also provided (Representative) with the Police Report # and (Representative) stated that she would promptly cancel the card that was issued to Resident. (Representative) also explained that once the Resident received his new card, the instructions on how to set up a new pin would be enclosed also. Resident expressed his thanks and call was then completed. PRSD allowed him time to process and PRSD sought the Resident out again to provide education on the importance of allowing Social Services to assist him with his food purchases, providing receipts to him, and encouraging Resident to allow Management to keep his card in the safe to avoid loss, theft, and/or damage to his new card. Resident verbally agreed to allow Management to hold the new card in the safe for him and PRSD would help him manage his card, including purchasing his personal snacks. Resident stated that he felt much better knowing that the card would be replaced. No other concerns at this time. Staff will monitor as needed and will address any concerns as they incur. On 8/23/24 at 11:49 AM V4 (Activity Aide) stated, (R1) needed (V6) to get him some snacks so he gave her the card. I called (V6) and she came back and gave it to him- she was no longer an employee here. I'm not sure how long she had it. An undated written statement from V4 reads, I, (V4) was notified by resident (R1) that former employee (V6) had possession of his Snap Benefits Card. After several attempts of reaching out so I can gain his property back, (V6) finally gave it to me so I can return it back to him. (R1) now has his property back. On 8/23/24 at 12:10 PM V5 (Corporate Psychosocial Rehabilitation Director) stated, (R1) stated he gave a staff member his Link card so she could get him some snacks and she never gave it back. The day I reported it to (State Agency) was the day I found out about it. The staff member (V6) was employed at the time it was taken but she was not employed when (R1) reported it. I called the employee (V6) and she said she wasn't sure if she had the card or not and said she would look for it and call me back- I never heard from her again. I called the (Police) and filed a report. They immediately canceled the card so it really didn't matter anymore because the card didn't work anymore. V5's written statement dated 7/11/24 states, This writer assisted resident in making a police report. This writer called (V6) to inquire about the Link Card. When this writer asked (V6) if she had the card, she said, I probably do, I'll check today. She stated to give her an hour and she would let me know if she found the card. V6's Employee File shows a document entitled Human Resources Notice of Corrective Action dated 5/20/24 (51 days prior to R1 reporting his card missing). This document states, Final Written Warning and (for another disciplinary reason) Associate's employment will be severed. The facility policy entitled Abuse Prevention and Reporting dated 10/24/22 states, The facility affirms the right of our resident to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property and mistreatment of residents .
Jul 2024 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to administer medications as ordered for 1 of 3 residents (R135) reviewed for medication administration in a sample of 27. Findin...

Read full inspector narrative →
Based on observation, interview and record review the facility failed to administer medications as ordered for 1 of 3 residents (R135) reviewed for medication administration in a sample of 27. Findings include: On 7/17/2024 at 11:00am V13 (Licensed Practical Nurse-LPN) was asked did R135 have an appetite stimulant available. V13 said yes, I administered it to R135 this morning and threw away the bottle R135 does not receive another dosage until tomorrow in the am, here's R135 two bottles of appetite stimulant, observed un-opened seals unbroken. On 7/17/2024 at 12:00 noon R135 was observed in the dining area completing his lunch, R135 was asked did the nurse administer any medication before eating lunch? R135 said no I didn't have any medication I never do; I did not refuse it. On 7/17/2024 at 12:05pm surveyor asked V13 to observe the two bottles of appetite stimulant, both bottles were un-opened seals not broken. V13 and the surveyor read the order for the appetite stimulant. Which said megestrol acetate oral suspension give 5ml by mouth before each meal for appetite stimulant before meals. V13 was asked why the medication wasn't administered as ordered, V13 said oh well he refused it. On 7/17/2024 at 12:40pm V2 (Director of Nursing-DON) said I expect the nurses to administer medication as ordered and refusal should be reported to the physician. On 7/19/2024 A record review of the admission record indicated that R135 has a diagnosis of type 2 diabetes mellitus without complications. An order summary report dated 7/17/2024 indicates that R135 has an order dated 6/11/2024 to start 6/12/2024 for megestrol acetate oral suspension 40mg/ml megestrol acetate give 5 ml by mouth before meals for appetite stimulant before meals. A care-plan dated 4/16/2024 a focus of a nutritional problem or potential nutritional problem related to schizophrenia, diabetes. Facility policy: Medication Administration General Guidelines. Policy Medications are administered as prescribed in accordance with good nursing principles and practices and only by persons legally authorized to do so. Administration 2. Medications are administered in accordance with written orders of the prescriber. Refusals of Medication 5. Medication refusal must be reported to the prescriber after 3 doses are reused and there must be documentation of prescriber notification of such.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to implement written policies and procedures that prohibi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to implement written policies and procedures that prohibit and prevent abuse. This deficiency affects all four (R29, R81, R103 and R192) residents in the sample of 27 reviewed for Abuse prevention Program. Findings include: R192 is admitted on [DATE] with admitting diagnosis listed in part but not limited to Schizophrenia, Psychosis, Bipolar disorder, and anxiety disorder. No abuse/neglect screening assessment done upon admission and after incident of resident-to-resident alteration on 6/27/24. Care plan indicates: He is sexually active or has been sexually active during my tenure in this facility. He has history of criminal behavior related to battery. He has been deemed a moderate risk. He displays manipulative behavior by creating fabricating conversation. He uses psychotropic medications related to behavior management of Schizophrenia, bipolar and anxiety. No care plan formulated for abuse prevention. Care plan was not updated after incident of resident-to-resident altercation. R192's progress note dated 6/27/24 indicates: Nurse was notified that resident was involved in a physical altercation with peer. However other staff quickly intervened, immediately redirected and reoriented. Head to toe assessment done no injury noted, resident denied pain. MD aware, DON made aware. R192's psychosocial assessment done on 6/28/24 indicates: PRSD was made aware of resident being involved in an altercation with peer. R192's facility reported incident submitted to IDPH on 7/2/24 indicates: Resident abuse. R192 reported to hospital that his peer requested to be intimate. R192 is now emotional regarding the situation. R192 called 911 while attending the day program. He was taken to the hospital. R192 stated that he engaged in consensual acts with a male peer but then changed his account of the interaction. R192 stated that it was a peer- R81 that he engaged in consensual acts. R81 stated that R192 came to his room to engage in the intimacy. R192 discharged from the hospital to his family home unrelated to this alleged incident. R81 stated that R192 and him were friends. R192 has history of manipulation/fabricating situations to entice his family to take him out of facilities. R81 remains at baseline with no emotional distress. R81 is admitted on [DATE] with diagnosis listed in part but not limited to schizoaffective disorder bipolar type. Most recent abuse/neglect screening assessment done on 6/18/24 indicates that he is at moderate risk for abuse related to his mental illness and dysfunctional behaviors. Abuse prevention care plan was not updated, and no abuse/neglect screening assessment was done after an allegation of physical/sexual abuse on 7/2/24. R103 is admitted on [DATE] with diagnosis listed in part but not limited to Schizophrenia, Mood disorder and schizoaffective disorder depressive type. Most recent abuse/neglect screening assessment done on 5/16/24 indicates that he is moderate risk for abuse. Care plan indicates that he is at moderate risk for abuse/neglect due to mental illness. He has history of physical altercation with peer. Abuse prevention care plan was not updated, and no abuse /neglect screening assessment was not done after incident of physical altercation with peer on 6/27/24 (with R192). R29 is admitted on [DATE] with diagnosis listed in part but not limited to Schizophrenia, Bipolar disorder, schizoaffective disorder, anxiety disorder and Major depressive disorder. R29 had resident to resident physical altercation on 3/17/24 with another resident who was no longer resides in the facility. R29 sustained redness to right eye. Abuse assessment was not done, and abuse care plan was not updated after the incident occurred. Abuse assessment was done not until 5/16/24. On 7/16/24 at 9:55AM, V16 Case Manager said that R192's family member called her on 7/3/24 and reported that R192 called 911 while he was at day program on 7/2/24. R192 reported that he was physically and sexually abused in the facility by another resident (R81) V16 spoke with R192 and found inconsistencies and discrepancies with his statement regarding the date, and the time the incident occurred. V16 said that she also reported this allegation to V15 Director of Behavioral services at the facility on 7/3/24. On 7/16/24 at 11:40AM, Observed R81 ambulatory, alert, and responsed appropriately to questions asked. He denied the complaint allegation presented. On 7/16/24 at 12:42PM, V5 Social Service Director said that Abuse /neglect screening assessment is done upon admission, quarterly, annual, and significant change of behavior or incident/ allegation of abuse. Informed V5 that R192 does not have abuse screening assessment upon admission. He is at risk for abuse due to his mental illness and behavior as indicated in his care plan. No abuse assessment was done after incident of resident-to-resident physical altercation on 6/27/24. V5 said that the assigned PRSC (Psychiatric Rehab service counselor) is the one completing and updating the abuse screening assessment. On 7/16/24 at 1:48PM, V1 Administrator said that she is the abuse coordinator in the facility. The social service or PRSC is the one completing the abuse/screening assessment. Abuse assessment is done upon admission, quarterly, annually, and significant change of behavior or incident/allegation of abuse. Abuse Care plan should be updated after each incident or allegation of abuse. Informed V1 of concern identified that R192 did not have abuse/neglect screening assessment done upon admission. No abuse assessment was done after incident of resident-to-resident altercation on 6/27/24. No abuse resident to resident altercation incident report was completed on 6/27/24. V1 said that she was on leave on that date and V15 Director of Behavioral Services is in charge in her absence. V1 said that any abuse occurrence should have incident report completed. On 7/19/24 at 10:30AM, Informed V5 Social Service Director that R29 had resident to resident altercation on 3/17/24 with another resident who is no longer residing in the facility. No abuse assessment and Abuse care plan were not updated after the incident occurred. On 7/18/24 at 11:10AM, V15 Director of Behavioral Services said that she does not need to complete an incident for resident-to-resident alteration because there was no physical injury occurred. On 7/19/24 at 12:04PM, Informed V1 Administrator of above concerns of failure to implement policy and procedure for their abuse prevention program. V1 made aware that surveyor left message to V25 LPN (Licensed Practical Nurse) to call back. V1 said that they are also trying to get hold of V25 but unsuccessful. Facility's policy on Abuse Prevention and Reporting-Illinois reviewed 12/17/21 indicates: Guidelines: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property and mistreatment of residents. To do so, the facility has attempted to establish as resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is written within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. This will be done by: *Establishing an environment that promotes resident sensitivity, resident security, and prevention of mistreatment *Implementing systems to promptly and aggressively investigate all reports and allegations of abuse, neglect, exploitation, misappropriation of property and mistreatment and making the necessary changes to prevent future occurrences. *Filing accurate and timely investigative reports. Establishing a Resident Sensitive Environment: This facility desires to prevent abuse, neglect, exploitation, mistreatment, and misappropriation of resident property by establishing a resident sensitive and resident secure environment. This will be accomplished by a comprehensive quality management approach involving the following: Resident assessment: As part of the resident's life history on the admission, assessment, comprehensive care plan and MDS assessments, staff will identify resident increased vulnerability for abuse, neglect, exploitation, mistreatment, history of trauma or misappropriation of resident property who have needs, triggers and behaviors that might lead to conflict. Through the care planning process, staff will identify any problems, goals and approaches which would lead reduce the chances of abuse, neglect, exploitation, mistreatment, or misappropriation of resident property for these residents. Staff will continue to monitor the goals and approaches on a regular basis and update as necessary. Internal reporting requirements and identification of allegations: Reports should be documented, and a record kept for the documentation. Supervisors shall immediately inform the administrator or person designated to act as administrator in the administrator's absence of all reports of incidents, allegations or suspicion of potential abuse, neglect, exploitation, mistreatment, or misappropriation of resident property. Upon learning the report, the administrator or designee shall initiate an incident report investigation. Internal investigation: All incidents will be documented whether abuse, neglect, exploitation, mistreatment, or misappropriation of resident property occurred was alleged or suspected. Any incident or allegation involving abuse, neglect, exploitation, mistreatment, or misappropriation of resident property will result in an investigation. Facility' s policy on Incident and accident- Illinois effective date 11/28/12 indicates: Policy: The incident/accident report is completed for all unexplained bruises or abrasions, all accidents, or incidents where there is or the potential to result in injury, allegations of theft and abuse registered by residents, visitors, or other and residents to resident altercations. Procedure: An incident is defined as any happening, not consistent with the routine operations of the facility that does not result in bodily or property damage. Physical or mental mistreatment (abuse-actual or suspected) of a resident is considered an incident whether actual injury has occurred. An accident is defined as any happening, not consistent with routine operation of the facility that results in bodily injury other than abuse. An incident/accident report will be completed for: 3. All unusual occurrences 4. Any type of abuse. 1. An incident/accident report is to be completed by a RN or LPN and is to include: a. Date and time of an incident/accident b. Full written statement and possible cause of incident, physical assessment, injuries noted, vital signs, treatment rendered and notification of appropriate parties. 2. An RN or LPN must notify the following if an actual injury occurs: Physician and Legal representative or interested family members within 24 hours. 3. The Director of Nursing (DON), assistant DON or nursing supervisor must notify the following of an actual injury occurs: 4. Documentation in nurses' notes is to include: a. Description of the occurrence, the extent of injury (if any), the assessment of the resident, vital signs, treatment rendered, and parties notified. b. A minimum of 72 hours of documentation by all 3 shifts on resident status after the incident. Vital signs, mental and physical state, follow up, tests, procedures and findings are to be documented. 5. All incident/accident reports are reviewed, signed, and investigated by: Administrator and DON or ADON
MINOR (C)

Minor Issue - procedural, no safety impact

Safe Environment (Tag F0921)

Minor procedural issue · This affected most or all residents

Based on observation, interview and record review the facility failed to provide a functional Eyewash Station where hazardous chemicals are used. This deficiency affects all units, reviewed for enviro...

Read full inspector narrative →
Based on observation, interview and record review the facility failed to provide a functional Eyewash Station where hazardous chemicals are used. This deficiency affects all units, reviewed for environmental safety. Findings include: On 7/17/24 at 2:02PM, V11(Maintenance Director) said that the eyewash station has not been logged since February 2024 because in January 2024 the caps for eyewash station were broken. V11 said that an order for replacing the eyewash caps was done in January 2024, however, V11 did not present an invoice for order dated January 2024. V11 said no further logs available because they were not done. On 7/17/24 at 2:30PM, V11 provided an invoice dated 7/17/2024 for order of eyewash float-off dust covers. On 7/18/24 at 10:48AM, V3 (Infection Preventionist) said the eyewash station is used in case of emergency where hazardous chemicals are used, and it should be always functional. V3 said she was unaware eyewash station was not functional. On 7/18/24 at 1:22PM, V1 (Administrator) said eyewash station should be functioning at all times. V1 said she was unaware that eyewash station was not functional since January 2024. V1 said that an order for the eyewash caps was placed on 7/17/24 when V11 (Maintenance Director) mentioned that caps needed to be replaced. V1 said that eyewash station will be repaired and will be functioning and checked weekly per facility policy. Review of Maintenance log for Eyewash Station Weekly Check dated: January 2024 1/2/2024- caps broken, ordered new ones 1/10/2024- caps broken 1/17/2024- caps broken 1/24/2024- caps broken February 2024 log: empty. No further logs available. Facility's policy on Environmental Health & Safety: Emergency Eyewash Operating and Cleaning Location Reviewed 6/2023 A. Emergency showers and eyewash stations are required in areas where hazardous chemicals are used. Responsibilities iv. Maintain accurate record of location of all emergency eyewash stations and showers. v. Provide equipment required to perform testing and flushing. vi. Ensure that all emergency eyewash stations within the facility are activated weekly. vii. Request immediate replacement or repair of any defective equipment.
Jun 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure 1 of 3 residents (R4) reviewed for abuse in the sample of 11 was free of resident to resident physical abuse. The findings include:...

Read full inspector narrative →
Based on interview and record review, the facility failed to ensure 1 of 3 residents (R4) reviewed for abuse in the sample of 11 was free of resident to resident physical abuse. The findings include: On 6/14/24 at 11:25 AM, R4 said R3 hit her eye about a month or two ago. R4 said she was just sitting and eating a candy bar and R3 just came up and hit her in the eye. R4 said she does not know if anyone saw it happen, but she called for a nurse to help her. R4 said she did not go to the hospital and her right eye was red at first, but everything ended up being OK. On 6/14/24 at 10:03 AM, R3 said she muffed R4, but now they get along. When asked what muffed means, R3 demonstrated pushing her fingers into the middle of her forehead and causing her head to go back. On 6/14/24 at 12:12 PM, V16, Registered Nurse (RN), said a staff member (cannot recall who), came and reported that R3 and R4 were arguing and by the time she got to R4's room, R3 was not there and R4 had a red eye. R4 told V16 that R3 asked R4 for something and R4 said no and an altercation started and R3 hit R4 in the eye. V16 reviewed her documentation in R4's chart from 3/17/24 at 4:29 PM and said it was accurate. On 6/14/24 at 12:53 PM, V6, Social Services Director, said she was the manager on duty and was in the facility doing her rounds. V6 said R4 called her name and told her R3 had hit her. V6 said she took R4 to the nurse (does not recall which nurse) and explained to the nurse what R4 had reported. V6 said the nurse remained with R4 and V6 went to talk to R3. V6 said R3 admitted to hitting R4 after R4 would not give R3 something she was eating. On 6/14/24 at 12:35 PM, V1 Administrator/Abuse Coordinator, said R4 had gotten a candy bar from her personal snacks and took it to her room to eat it. R3 went to R4's room and asked R4 for some of the candy bar, R4 did not want to share, and they got into an altercation. Written and statements obtained by V1 (not dated) show R4 said R3 wanted some of her candy bar, and I (R4) said no. She (R3) hit me, I (R4) went and told V6. R4's current care plan provided by the facility shows R4 is at risk for potential abuse and will remain free from harm. V16's Nurses Note dated 3/17/24 at 4:29 PM shows R4 engaged in an altercation and sustained redness to her right eye. The other resident involved was sent to the hospital for a psychiatric evaluation. R4's physician's Daily Progress Note dated 3/19/24 shows R4 was seen for a chief complaint of trauma to her right eye. R4's Nurses Note dated 3/19/24 at 9:10 AM shows R4 has redness to her right eye with pain to the back of her eye when moving. R4 is to see the optometrist on 3/21/24. The facility's Abuse, Prevention and Reporting-Illinois Policy (revised 12/17/21) shows the facility affirms the right of residents to be free from abuse. Physical Abuse is the infliction of injury on a resident that occurs other than by accidental means and that requires medical attention. Physical abuse includes hitting.
Mar 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to follow their policy and procedures for administering medications b...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to follow their policy and procedures for administering medications by not ensuring a resident's medication was available for administration, not ensuring the resident received their own personally prescribed medication, not documenting the administration of the resident's medication in their medical records. This failure applied to one of four residents (R1) reviewed for medication administration on the sample of five. Findings include: R1 is a [AGE] year-old female with a diagnoses history of Schizoaffective Disorder Bipolar Type, Schizophrenia, and Thyroid Disorder who was admitted to the facility 09/09/2021. On 03/01/2024 from 2:07 PM - 3:05 PM R1 stated R1 stated the wrong medication was given to her by V4 (Licensed Practical Nurse) and V3 (Assistant Director of Nursing). R1 stated she became sick for weeks after this and they were laughing at her. R1 stated she had a dry mouth and headache after receiving the wrong medication. R1 stated V1 is always apologetic about issues but she told V1 an apology is not sufficient. R1 stated she reported the incident to V2 (Director of Nursing) and V1 (Administrator) and submitted a formal grievance about it. Grievance dated 11/22/2023 at 9:35 PM and signed by V2 (Director of Nursing) and V1 (Administrator) documents R1 alleged she was given 2 capsules of someone else's valproic acid medication from V4 (Licensed Practical Nurse) and V3 (Assistant Director of Nursing) and afterward experienced a dry mouth and a headache; V4 and V3 were spoken to and both indicated that R1 was given her own medication and the medication was reordered at that time. R1's November 2023 physician order report documents an order effective 11/01/2023 for two 250MG (milligram) Valproic Acid Capsules to be given by mouth one time a day and at bedtime related to schizoaffective disorder; and an order effective 11/19/2023 for 2 250MG Valproic Acid Capsules to be given by mouth twice daily. Pharmacy report dated 11/02/2023 documents a quantity of sixty-six 250mg Valproic Acid capsules for R1 were delivered to the facility at 5:07 AM. R1's November 2023 medication administration record documents she received two 250MG Valproic Acid Capsules in the morning and at bedtime daily from 11/02/2023 - 11/19/2023; refers to progress notes for status of administration for scheduled 9AM dose of two 250 MG Capsules of Valproic Acid on 11/20/2023, and that R1 refused her scheduled 6PM dose of two 250 mg Valproic Acid Capsules on 11/22/2023. R1's progress note dated 11/20/2023 at 08:03 AM documents medication is on order, pharmacy to deliver. R1's progress note dated 11/22/2023 at 9:44 PM created by V4 (Licensed Practical Nurse) documents a call was placed to the pharmacy to inquire about resident's 250 MG Valproic Acid Oral Capsule; writer was made aware that medication will be on first delivery tomorrow 11/23/2023. On 03/01/2024 at 5:23 PM V3 (Assistant Director of Nursing) stated she does not recall the incident of R1 alleging she received the wrong medication and does not recall working that day. V3 stated if Valproic acid was not signed off as administered on R1's November Medication Administration Record and if hers had not been available during the time of administration then who's was it? On 03/01/2024 6:03 PM V1 (Administrator) stated R1's Valproic Acid medication was available at the facility and was reordered due to an order change of decreasing from two tablets twice daily down to one tablet twice daily. V1 presented a pharmacy report dated 11/02/2023 documenting a quantity of sixty-six 250mg Valproic Acid capsules for R1 were delivered the facility for at 5:07 AM. V1 stated this means R1's Valproic Acid would have had enough of it available for administration on 11/22/2023 during the time she reported receiving someone else's Valproic Acid. On 03/01/2024 at 6:26 PM V1 (Administrator) acknowledged she understood based on R1's order for receiving two 250mg capsules of Valproic Acid twice daily and her November 2023 Medication Administration Record showing she received two capsules twice daily from 11/02/2023 - 11/19/2023, that the quantity of 66 capsules received on 11/02/2023 would have run out by as early as 11/17/2023. V1 could not confirm if R1 received Valproic Acid from the facility's emergency supply on 11/22/2023. V1 also could not explain why R1's November 2023 medication administration record documents she refused her ordered Valproic Acid medication during the scheduled evening dose although she reported in her grievance receiving some that evening at 9:35PM. V1 also could not explain why it was documented by V4 (Licensed Practical Nurse) on 11/22/2023 that the pharmacy was contacted inquiring on the status of receiving R1's Valproic Acid if it was available. V1 stated it should have been documented in R1's medical records if her valproic acid medication was administered from the facility's emergency supply on 11/22/2023. V1 stated V4 (Licensed Practical Nurse) was not available at this time and will follow up with her on where she obtained the Valproic acid that was reportedly administered to R1 on 11/22/2023. On 03/02/2024 at 5:11 PM V1 (Administrator) reports she spoke with V4 (Licensed Practical Nurse) who reported she administered R1 her Valproic Acid on 11/22/2023 from her own personal medication supply. V1 stated V4 reported possibly the available medication was from R1's refusals but it was hers. R1's November 2023 medication administration record documents she did not refuse her scheduled Valproic Acid medication until the morning of 11/21/2023 after her supply of 66 pills would have ran out and after it was documented on 11/20/2023 that the medication was on order based on the referenced progress notes. R1's November 2023 medication administration record does not document she received Valproic Acid medication from V4 (Licensed Practical Nurse) on 11/22/2023 as reported by R1 and V4. The facility's Medication Administration Policy received and reviewed 03/02/2024 states: Medications are administered as prescribed in accordance with good nursing principles and practices. If a medication with a current active order cannot be located in the medication cart/drawer, other areas of the medication cart, medication room, and the facility (e.g. other units) are searched, if possible; and if the medication cannot be located after further investigation, the pharmacy is contacted or medication removed from the emergency kit. Medications supplied for one resident are never administered to another resident. The individual who administers the medication dose records the administration on the residents MAR (Medication Administration Record) directly after the medication is given. At the end of each medication pass, the person administering the medications reviews the MAR to ensure necessary doses were administered and documented. If a dose of regularly scheduled medication is not available, the space provided on the front of the MAR for that dosage administration is initialed and circled. An explanatory note is entered on the reverse side of the record. If an electronic MAR system is used, specific procedures required for documentation of administration are described in the system's user manual. These procedures should be followed and may differ slightly from the procedures for using paper MARS.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to follow their policy for facility maintenance by not...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to follow their policy for facility maintenance by not ensuring handrails were installed in a manner that was nonhazardous to residents. This failure affects four of four residents (R1, R2, R3 and R4) reviewed for environment on the sample list of five. Findings include: R1 is a [AGE] year-old female with a diagnoses history of Schizoaffective Disorder Bipolar Type, Schizophrenia, and Thyroid Disorder who was admitted to the facility 09/09/2021. On 03/01/2024 from 2:07 PM - 3:05 PM R1 stated the handrails throughout the hallway have nails sticking out of them and if someone places their hand around the rail they could get hurt. Observed multiple railings throughout the hallways of the facility with large, exposed nails on the sides between the rail and the wall. Observed end cap missing from a handrail with exposed nails. On 03/01/2024 at 3:12 PM V1 (Administrator) stated the handrails at the facility had been repaired including the end caps to all the ones that were damaged in February when the state survey agency were here last. V1 stated the current nails exposed on the handrails must be from recent damage. V9 (Maintenance Director) stated residents could injure themselves due to exposed nails. V1 stated all managers are responsible for conducting angel rounds which involve inspecting hallways. The facility's Maintenance Policy received and reviewed 03/02/2024 states: Purpose is To is ensure that the building, grounds, and equipment are maintained in a safe and operable manner. It is the policy of the facility to provide a safe environment of care that is consistent with it's mission, services and law and regulations. The department shall maintain all equipment and supplies in a safe condition. The department is responsible for the proper maintenance of all facility grounds. The grounds shall be kept free of hazards.
Feb 2024 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and record reviews the facility failed to follow their policy and procedures for care planning and dental care by not establishing a plan of care for residents who r...

Read full inspector narrative →
Based on observations, interviews, and record reviews the facility failed to follow their policy and procedures for care planning and dental care by not establishing a plan of care for residents who require dental services. This failure applied to two of two residents (R16 and R44) reviewed for dental care. Findings include: 1. R16's diagnoses include a history of Schizoaffective Disorder Bipolar Type, Gastroesophageal Reflux Disease, and Type 2 Diabetes Mellitus. R16 was admitted to the facility 09/23/2016. On 01/30/24 at 12:31 PM observed R16's mouth with no teeth. R16 stated she has no teeth. R16 stated she asked for dentures a long time ago and they never came. R16 stated she does struggle to eat things like cookies. R16 stated dentures would be helpful. R16's current care plan does not include an oral/dental care plan and does not document that she requires dentures. R16's current physician order sheet documents an active order effective 10/01/2016 for Dental, Care as needed. R16's Dental Report dated 04/29/2019 documents she received a dental exam, is missing upper and lower teeth, and not eligible for full dentures under social security; recommendations for follow up includes impression for full dentures if patient enrolled. On 02/01/24 at 08:52 AM V20 (Business Office Manager) stated V1 (Administrator) reached out to her yesterday regarding R16's dentures. V20 stated R16 is a Medicaid recipient so V1 is going to talk to the scheduler to determine if Medicaid would pay for R16's dentures and if they can get her an appointment to be seen. V20 stated as the biller she would not have any involvement with that process. 2. R44's diagnoses include a history of Dementia and Paranoid Schizophrenia. R44 was admitted to the facility 05/03/2010. On 01/29/24 at 10:54 AM observed R44 with heavy tarter buildup on her teeth and with missing teeth. R44's current care plan documents she requires supervision or touching assistance oral hygiene with interventions including staff will assist with self-care, as needed. R44's current care plan does not include an oral/dental care plan and does not document she refuses dental services. R44's current physician order sheet documents an active order effective 10/01/2016 for dental care as needed. On 01/31/24 at 10:07 AM V6 (Registered Nurse) stated R44 has missing teeth and tarter buildup however, R44 refuses to be seen by the dentist. On 01/31/24 at 04:28 PM V2 (Director of Nursing) stated R16 and R44 should have dental care plans based on their oral/dental conditions. V2 stated if they are refusing dental services this should be included in their dental care plan. The facility's Comprehensive Care Plan Policy reviewed 02/01/2024 states: Purpose is To develop a comprehensive care plan that directs the care team and incorporates the resident's services that are to be furnished to attain or maintain the resident's highest practicable physical well-being. The facility will develop and implement a comprehensive person-centered care plan for each resident that includes measurable objectives and timeframes to meet a resident's medical and nursing needs that are identified in the comprehensive assessment. The comprehensive care plan must describe the following: The services that are to be furnished to attain or maintain the resident's highest practicable physical well-being; Any services that would otherwise be required but are not provided due to the resident's exercise of rights, including the right to refuse treatment.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow professional standards of practice related to ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow professional standards of practice related to administration of medication by not ensuring that resident medication was administered according to physician's orders. This failure affected one (R114) of five residents reviewed for medication administration. Findings include: R114 was admitted to the facility on [DATE], past medical history includes but not limited to auditory hallucinations, delusional disorder, major depressive disorder, COVID 19, unsteadiness on feet, etc. On 01/3/24 at 12:05PM, R114 was observed during lunch and the resident ate all his lunch. The resident was observed in his room later, alert, and oriented and stated that he is doing okay, he was in the hospital a couple of weeks ago but is okay now. Per record review, resident was sent to the hospital on 1/14/2024 and was diagnosed with COVID 19, resident returned to the facility the same day. The following was documented in medical record, Resident returned from hospital via ambulance on a stretcher with two crew personnel. With the diagnosis of COVID-19, and new order for Molnupiravir 200mg Cap, take 800mg by mouth every 12 hours for 5 days. Pharmacy audit report for January 2024 showed that the medication was delivered on 1/15/2024 and to be completed on 1/20/2024. 1/31/2023 at 12:15PM, V19 (LPN) was assigned to the west end of the facility, surveyor conducted medication storage in the west unit cart with V19 and noted a container for the above medication for V114, there were 12 capsules remaining in the container. V19 was asked if the resident is still taking the medication and she said that it was supposed to have been completed. The resident was on the medication for 5 days. V19 does not know why there are 12 capsules of the medication remaining. Review of medication administration record (MAR) for January showed that the above medication was signed out as administered at 0900 and 1800 from 1/15/2024 to 1/19/2024. On 1/31/2024 at 11:19AM, V2 (Director of Nursing) was asked why the resident has 12 capsules of the medication remaining and she said, the only thing I can think of is that they were not giving the medication as ordered. Medication administration policy (undated) presented by V1 (Administrator) states in part, medications are administered as prescribed in accordance with good nursing principles and practices and only by persons legally authorized to do so. Personnel authorized to administer medication do so only after they have been properly oriented to the facility's medication distribution system (procurement, storage, handling and administration). Under documentation, the policy states in part, the individual administering the medication dose records the administration on the resident's MAR directly after the medication is given. 6. If the dose of regularly scheduled medication is withheld, refused, not available, or given at a time other than the scheduled dose time .the space provided on the front of the MAR for the dosage administration is initialed and circled.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) On 1/29/24 resident rounds and screenings were conducted with V7 (Licensed Practical Nurse/LPN). At 10:45AM R19 was noted ly...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) On 1/29/24 resident rounds and screenings were conducted with V7 (Licensed Practical Nurse/LPN). At 10:45AM R19 was noted lying in bed with a strong odor of cigarette smoke. V7 addressed the odor and acknowledged the odor after Surveyor asked. V22 (CNA) came into the room, verbally noted the odor, and removed a plastic cup of water containing a cigarette butt and showed it to surveyor and V7. A lighter was not recovered. V22 and V7 said that R19 was often found with smoking items in the room even though they were not allowed due to safety reasons. V7 said that a Mental Health Tech would be called to conduct a search of the room for additional cigarettes and lighters. On 1/31/24 at 3:45PM V13 PRSD (Psychiatric Rehabilitation Services Director) said that R19 has documented behavior smoking in the room, however the staff is unable to determine when or how the smoking paraphernalia is gathered. V13 explained R19 does not go out on pass and that cigarettes and lighters were kept by facility staff and only distributed during scheduled supervised smoking, however, when residents go on pass, they don't search the residents for contraband. V13 said it was possible R19 may be getting smoking materials from another resident with pass privileges. Facility presented Smoking Safety Risk Assessments dated 1/11/24 and 1/29/24 which indicated R19 was not a safe smoker and required supervision while smoking after finding smoking materials in their possession. Smoking Safety Policy revised 10/24/22 states in part; The facility has the right to enforce a policy prohibiting residents from keeping any smoking materials in his/her possession for health, safety, and security reasons. Individuals who are non-compliant, potentially dangerous, exercise poor judgment, and show a lack of concern for the welfare of others will be counseled accordingly. The facility maintains the right to limit and restrict access to smoking products, matches, and lighters for persons deemed unsafe. Smoking privileges will be revoked if there is a pattern of persistent, hazardous behavior. All persons interested in retaining smoking privileges must follow the guidelines set forth in this policy. The following behaviors and/or conditions will jeopardize and/or cause revocation of the person's independent privileges: Smoking in any non-designated area, such as resident rooms, bathrooms, hallways, elevators, stairways and/or smoke-free courtyard. Engaging in any type of trading/bartering/begging/ panhandling or other behavior deemed unsafe by facility staff. Consequences of non-compliance: [NAME] incidents of non-compliance may result in loss of independent privileges which means smoking materials will be turned over to a designated staff member, held in a secure location and the resident will only be allowed to smoke when supervised by a responsible individual (i.e., staff member, family, friend) and at the discretion of the organization. Behavior determined to be potentially harmful may jeopardize the person's ability to remain in the health care facility. The facility may exercise its right to involuntarily discharge such individuals. Based on observations, interviews, and record reviews the facility failed to follow their policy and procedures for maintaining resident safety by not preventing a resident with severe mental illness from accessing a razor, and not preventing a resident with a history of unsafe smoking behaviors from smoking in their room. This failure applied to two of four residents (R19 and R112) reviewed for accidents, hazards, and supervision. Findings include: 1.) R112's diagnoses include a history of Schizoaffective Disorder Bipolar Type and Other Conduct Disorders. R112 was admitted to the facility on [DATE]. On 01/29/24 at 10:40 AM observed R112 with several scratches on his head and chin area. V2 (Director of Nursing) stated on Saturday she received a report from a nurse about R112's injuries and that he was placed on antibiotics for his injuries. On 01/31/24 at 10:07 AM V6 (Registered Nurse) stated she observed R112 on 01/28/2024 with redness on his head and he reported he had used a razor to shave. V6 stated she did not locate the razor because this happened on the night shift, and she was not present. V6 stated she reported this to V2 (Director of Nursing). Observed V6 examine R112's head. V6 stated she does observe R112 with a few cut wounds, but she did not observe the cuts on the day of the incident. V6 stated she observed R112's head with bruising as well. R112's current care plan documents he requires oversight to perform grooming task of washing his face and brushing his teeth and he is at risk for developing complications associated with decreased ADL (Activities of Daily Living) self-performance related to Schizoaffective Disorder Bipolar Type with interventions including cueing and supervision with grooming and providing the amount of assistance/supervision that is needed with ADL's, as needed. Staff will assist with self-care as needed. R112's Psychiatric Progress note dated 01/24/2024 documents Type of Visit: Follow-up Visit. Per staff, patient is non-compliant with morning dose of antipsychotic medication, will change dosing time of medication and increase amount. Psychiatric History: Patient has had multiple psychiatric hospitalizations. Patient was previously at (name of clinic) after he was declared to be unfit to stand for trial by the judge due to a felony charge for stabbing his mother in arm and brother in head. Patient had experienced mood swings, auditory and visual hallucinations, impulsivity, and delusional thought patterns. R112's Progress note dated 1/28/2024 at 10:00 AM created by V6 (Registered Nurse) documents R112 was noted with redness on his scalp, when asked what happened, he said he found razor in his old bathroom and shave himself at night in his room. Incident Report dated 01/28/2024 11:40 AM documents V2 (Director of Nursing) was made aware that R112 shaved his hair resulting in several nicks to the back and sides of his scalp. R112 reported he just wanted to shave his hair off. R112's Skin assessment dated [DATE] 10:00 AM documents skin abnormalities were observed including redness, at the top of his scalp and back of his head. R112's Skin assessment dated [DATE] 11:22 AM and 01/30/2024 07:30 AM documents Resident states that he shaved his head and nicked his scalp in multiple areas. Back and sides of scalps with multiple nicks and abrasions from resident shaving his head. On 01/31/24 at 10:22 AM V2 (Director of Nursing/DON) stated V6 (Registered Nurse) reported to her on Sunday 01/28/2024 at 11:43 AM that R112 shaved himself at night, his head has scratches and redness, and antibiotic ointment was applied. V2 stated according to what R112 told her he found a razor in the garbage. V2 stated she assumed V6 took the razor from R112 and put it in the sharp's container. On 01/31/24 at 11:20 AM V2 (DON) stated she did not confirm whether V6 (Registered Nurse) confiscated the razor R112 used to shave himself when he was injured. V2 stated a razor being found and used by a resident is a safety concern because it's a sharp which belongs in a sharp's container and supervision is also required when residents are shaving. V2 stated R112 was injured and was found with nicks and scratches from using a razor. V2 stated the potential harm if residents are found with razors on their persons are injury to themselves and staff. V2 stated R112 is kind of manic regularly, so we placed his room close to the nurse's station so he can be monitored, and he was located in this room during the incident. V2 stated the facility is in the process of changing our staffing ratios to 8 CNAs (Certified Nursing Assistants) on day shift and evenings and 5 CNAs at night for increased supervision. The facility's Security, Supervision, & Safety Policy reviewed 02/01/2024 states: Purpose is To ensure the ongoing close supervision of all residents. Due to the nature of the resident population served, the facility employes a number of measures to ensure the ongoing security and close supervision of all residents. Furthermore, the facility does not maintain an open environment. At a minimum, the following are components of the ongoing close supervision evidenced in the facility's daily operations. The facility has incorporated the practice of making regular rounds at regularly identified intervals throughout each day. The facility routinely identifies hazards and risks; implements interventions to reduce hazards and/or risks; and monitors for effectiveness modifying interventions when necessary related to the physical plant and operations as facilitated by a Safety Committee. Maintains and implements prohibition of specified contraband.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0742 (Tag F0742)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to adequately provide appropriate behavioral health serv...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to adequately provide appropriate behavioral health services for a resident who verbalized having suicidal ideations. This failure applied to one of one (R113) resident reviewed for behavioral health services. Findings include: R113 was originally admitted to the facility on [DATE] and continues to reside in the facility. R113 has multiple diagnoses including but not limited to the following: schizoaffective disorder, traumatic brain injury, and mild intellectual disabilities. On 1/29/24 at 11:10AM, R113 was observed alone in the room on her cell phone. R113 told this surveyor that she is calling 911 because she is having suicidal thoughts and she wants to go to the hospital. R113 said I told V4 (Psychiatric Rehabilitation Service Coordinator/PRSC) earlier this morning, but she said I couldn't go to the hospital unless my guardian approved it. On 1/29/24 at 11:25AM, this surveyor and V3 (Registered Nurse) spoke with R113 in her room. R113 was observed to be in her room, alone sitting on edge of bed. R113 told V3 that she was having suicidal thoughts and wanted to go to the hospital. V3 told this surveyor that this was the first she was hearing of this, and she will put R113 on fifteen-minute monitoring and notify the doctor. On 1/29/24 at 11:30AM, V4 was interviewed regarding R113. V4 said she spoke to R113 this morning. R113 told me she was having suicidal ideations and wanted to go to the hospital. V4 said R113 is bored and does not want to be here anymore. R113 was told to get out of her room and attend activities if she is bored. V4 said I did not tell the nurse about her suicidal ideations. R113 has called 911 said she was having suicidal ideations in the past. On 1/29/24 at 1:15PM, R113 was observed sleeping in her room alone without staff present. On 1/31/24 at 10:50AM, V13 (Psychiatric Rehabilitation Service Director/PRSD) was interviewed. V13 said the expectation for the staff when a resident verbalizes self-harm is to notify myself, V1 (Administrator), V2 (Director of Nursing), V21 (Assistant Director of Nursing), and the charge nurse on duty. The resident should not be left alone and should be placed on one-to-one monitoring until the doctor is notified and we are given orders. V13 said the first time I was made aware of R113 having any suicidal ideations was on 1/29/24 and to my knowledge, she did not come in with any suicidal ideation history. On 1/31/24 at 12:35PM, V1 (Administrator) said if a resident verbalizes suicidal ideations, they should not be left alone at any point. They should be put on one-to-one supervision. It is expected that the nurse on duty notifies V2 (Director of Nursing) and the doctor is notified. We take suicidal ideations very seriously here even if the resident has a past history of this being a behavior. Physician Progress Note dated 12/6/23 states in part but not limited to the following: Psychiatric history: R113 has history of hospitalization for audible hallucinations such as hearing voices to kill herself. Social Service progress notes dated from admission to present show that R113 has a history of verbalizing suicidal ideations. Psychiatric Rehabilitation Service Coordinator (PRSC) Job Responsibilities with last updated dated of 01/2022 state in part but not limited to the following: The primary purpose of the job description is to implement the programs of the Social Services Department, to assure that the medically related emotional and social needs of the resident are met/maintained on an individual basis, to safeguard the health, safety, and welfare of all manner.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to have a five percent (5%) or lower medication error rate. There were two medication errors out of 28 medication opportunities,...

Read full inspector narrative →
Based on observation, interview, and record review, the facility failed to have a five percent (5%) or lower medication error rate. There were two medication errors out of 28 medication opportunities, resulting in a 7.14% medication error rate. This failure affected two residents (R49 and R115) of five residents reviewed for medication administration. Findings include: 1.) On 1/30/2024 from 9:05AM to 9:25AM, observed medication administration with V7 (Licensed Practical Nurse/LPN) who passed medications to 4 residents including R49. On 01/31/24 at 10:36 AM upon medication reconciliation, R49 has an order for Hydrocortisone Ace-Pramoxine external cream 1.1%, apply two times a day for scalp excoriation. This medication was not administered by V7 but was signed as given in the Medication Administration Record (MAR) at 9:00AM. Physician order summary dated 1/28/2024 shows the following order Hydrocortisone Ace-Pramoxine External Cream 1-1 % (Hydrocortisone Acetate w/ Pramoxine). Apply to scalp topically two times a day for scalp excoriation for 7 Days. Medication administration record for January showed that the medication was signed off as administered on 1/29/2024 at 0900 and 1800, and 1/30/2024 at 0900, and 1/31/2023 at 0900. On 1/31/2023 at 12:15PM, V19 (LPN) was assigned to the west end of the facility and stated that she is assigned to R49. Surveyor asked her about the resident's cream that was supposed to be applied to his scalp and she said that she did that already. Surveyor requested to see the medication and V19 said, I threw it away. When asked why, she said, It was almost gone, I used what is left in the rolled-up tube and threw it away because it was empty. Surveyor asked her when the medication was ordered, she looked in the computer and said that it was ordered on 1/28/2024, when asked how the medication will be finished in 2 days, she said I don't know. 1/31/2024 at 3:23PM, V2 (Director of Nursing/DON) said that resident's medication was delivered on 1/29/2024 by the pharmacy, she is not sure where the medication is right now. Surveyor asked V2 how V19 could have used the last dose of a medication delivered 2 days ago and discard the tube and she said, I don't know. 2.) On 1/30/2024 from 9:05AM to 9:25AM, observed medication administration with V7 (LPN) who passed medications to 4 residents including R115. On 01/31/24 at 10:49 AM Upon medication reconciliation, R115 has an order for Senna tablet 8.6mg, give 2 tablets by mouth two times a day. This medication was not given to the resident by V7, but was signed out as given at 9:00AM in the MAR. Medication administration policy (undated) presented by V1 (Administrator) states in part, medications are administered as prescribed in accordance with good nursing principles and practices and only by persons legally authorized to do so. Personnel authorized to administer medication do so only after they have been properly oriented to the facility's medication distribution system (procurement, storage, handling and administration). Under documentation, the policy states in part, the individual administering the medication dose records the administration on the resident's MAR directly after the medication is given. 6. If the dose of regularly scheduled medication is withheld, refused, not available, or given at a time other than the scheduled dose time .the space provided on the front of the MAR for the dosage administration is initialed and circled.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to follow their policy and procedures for dental care...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to follow their policy and procedures for dental care by not ensuring a resident who needs dentures was provided with them. This failure applies to one of two residents (R16) reviewed for dental care. Findings include: R16's diagnoses include a history of Schizoaffective Disorder Bipolar Type, Gastroesophageal Reflux Disease, and Type 2 Diabetes Mellitus. R16 was admitted to the facility on [DATE]. On 01/30/24 at 12:31 PM Observed R16's mouth with no teeth. R16 stated she has no teeth. R16 stated she asked for dentures a long time ago and they never came. R16 stated she does struggle to eat things like cookies. R16 stated dentures would be helpful. R16's current care plan does not include an oral/dental care plan and does not document that she requires dentures. R16's current physician order sheet documents an active order effective 10/01/2016 for Dental, Care as needed. R16's Dental Report dated 04/29/2019 documents she received a dental exam, is missing upper and lower teeth, and not eligible for full dentures under social security; recommendations for follow up includes impression for full dentures if patient enrolled. The facility's list of residents to be seen by the dentist from August 2023 - January 2024 documents R16 was not scheduled to be seen until January 24, 2024. On 01/31/24 at 04:25 PM V1 (Administrator) stated V16 (Appointment Scheduler) would inform the business office about any denial of dental services, and they would be responsible for reviewing the resident's insurance and identifying options for them to obtain what they need such as R16's dentures. On 02/01/24 at 08:52 AM V20 (Business Office Manager) stated V1 (Administrator) reached out to her yesterday regarding R16's dentures. V20 stated R16 is a Medicaid recipient so V1 is going to talk to the scheduler to determine if Medicaid would pay for R16's dentures and if they can get her an appointment to be seen. V20 stated as the biller she would not have any involvement with that process. The facility's Dental Services and Loss or Damage of Dentures Policy reviewed 02/01/2024 states: The facility will, if necessary or requested by the resident, assist with scheduling appointments for dental services.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to follow policies related to medication storage and labeling, emergency cart, and controlled substances. These failures apply t...

Read full inspector narrative →
Based on observation, interview, and record review, the facility failed to follow policies related to medication storage and labeling, emergency cart, and controlled substances. These failures apply to one (R42) of four residents reviewed for controlled substance observations during observation of medication storage and have the potential to affect 104 of 119 residents who are administered medication from nursing staff and have the potential to require the use of the emergency cart during an emergency. Findings include: Observations conducted on 1/30/24 at 11:38AM with V18 (Licensed Practical Nurse/LPN) included two medication carts and one medication room. On initial review, the medication room appeared disorganized and included personal items such as clothing, shoes, bags, and personal beverage containers grouped with medical supplies and equipment. V18 named the medication carts Central East and Central West also noting that the use of two medication carts was needed for the number of residents assigned to the Central nurse's station. V18 said that one medication cart was used for AM medications and the second cart used for PM medications. AM cart observations included: four uncontained, unprescribed glass vials of diphenhydramine 25mg (milligrams)/1ml (milliliters) injections and several unpackaged and uncontained disposable spoons in the top, side, and bottom drawers. The top right drawer contains an envelope labeled car key and a disposable lighter grouped with house stock medications. General state of the medication cart appeared to have miscellaneous particles and debris and the bottom and side drawers generally disorganized as injectables such as multidose insulin were stored with oral medications. PM cart observations included: one opened unlabeled glass jar of nitroglycerin 0.4mg tablets with no prescription information; six unlabeled, unprescribed glass ampules of chlorpromazine 25mg/5ml injections; 12 glass vials of diphenhydramine 25mg/1ml with resident identifiers collected in one bag. The locked box which is usually designated for controlled substances contained an opened pack of cigarettes, a disposable lighter, several disposable drug test kits and an unlabeled Illinois SNAP (Supplemental Nutrition Assistance Program) card. On 1/30/24 at 12:25PM, V2 (Director of Nursing/DON) was included in the observation. V2 and V18 explained that the nurses were responsible for cleaning, organizing, and maintaining the mediation carts, that only medications and immediate supplies should be inside of the carts, and that all resident specific medications should be labeled and stored in resident specific packaging. V18 said the vials of diphenhydramine, nitroglycerin and chlorpromazine should not have been on the cart because the medications were not prescribed to residents who were currently living in the facility. On review of the medication refrigerator, V2 explained that the refrigerator in the medication room was currently being defrosted and all medications were moved to the DON's office. Immediately following, this refrigerator was reviewed. The refrigerator did not have a lock and was crowded with medications that included several unopened vials of insulin and insulin pens, one open multidose vial of tuberculin test solution and eight boxes of influenza vaccinations. V2 said that the vaccinations were to be used for residents and staff. Three boxes each containing 10 vials of influenza vaccine were labeled with expiration date of 6/2023. V2 noted that the temperature of the refrigerator according to the thermometer was 50 degrees Fahrenheit. On 1/31/24 at 12:16PM, [NAME] mediation cart and medication room was reviewed with V19 (LPN). The top drawer of the medication cart was found to be generally disorganized as eye drops, inhalers, oral medications and injectable vials were grouped together. Medications included three individual vials of diphenhydramine 25mg/1m injections, Latanoprost eye drops for R75, and a bottle of metoprolol 25mg for R111 which was prescribed by an external pharmacy, which was observed in the bottom drawer with medical supplies and equipment. V19 explained that the diphenhydramine should not have been on the cart because they were not in a bag labeled with resident specific information, the eye drops should have been stored in the refrigerator as stated on the packaging, and the metoprolol medication was no longer prescribed to R111. Controlled Substances were reviewed which included a blister pack containing 29 of 30 tables of hydrocodone-APAP 10mg-325mg for R42. The corresponding control sheet did not account for the missing tablet. V19 said that the medication was given earlier in the morning however V19 did not sign it out on the sheet, nor did V19 sign the medication as given in the electronic Medication Administration Record. A copy of the medication card and control sheet was requested, however when it was provided by V2 (DON), the sheet had been altered prior to copy indicating V19 signed for the medication after the observation. Medication Room observation: The refrigerator door was left opened and V19 noted the temperature to read 70 degrees Fahrenheit. A container of food dated 1/27/24 and 11 boxes of influenza vaccine containing a total of 110 injections were in the refrigerator. Storage specifications on the box indicated refrigeration between 36 and 46 degrees Fahrenheit. General observation of the mediation room appeared disorganized, with miscellaneous supplies, expired COVID-19 testing kits, and individual resident belongings and hampers. A treatment cart in the room contained multiple current and expired ointments and creams which were opened and unopened. The treatment cart itself did not appear to be clean and also contained dried brown matter in one of the drawers. The cabinets included medications not in use that were dispensed in 2021 and 2022 and also contained three opened and used boxes of individual lice treatments. V19 said that it was sometimes difficult to ensure order in the mediation room because other staff such as CNAs (Certified Nursing Assistants) had access to the room for supplies. Immediately after this observation, V19 was asked to review the emergency cart. V19 indicated that the emergency cart was located in a locked room in the central corridor and required key access. V19 tried several keys, noting that there were so many keys on the nurse's key ring, that it was difficult to immediately determine which opened the door. V2 (DON) was interviewed after these observations at 2:00PM. V2 said that the state of the medication room was unacceptable, will be immediately addressed and that all medication rooms should be maintained as clean and organized. V2 was unaware of the opened used lice treatments stored in the mediation room and noted that it caused an infection control concern. V2 said, the emergency carts should be easily accessible should a resident require cardiopulmonary resuscitation because the cart contains the back board and respirator bag mask needed to perform these measures. V2 said that medication the nursing office was shared with the ADON (Assistant Director of Nursing) and CNA Nursing Supervisor/Scheduler. V2 also mentioned that medications and medication rooms should only be accessible to nurses. The facility was unable to provide the following documents upon request, MAR audit form for controlled medication signed out by V19 (LPN), emergency cart storage and management. Facility policy titled Medication Storage revised 7/2019 states in part: Purpose: To ensure proper storage, labeling and expiration dates of medication, biological, syringes and needles. Guidelines: 2. Facility should ensure that medications and biologicals are stored in an orderly manner in cabinets, drawer, cart, refrigerators/freezer of sufficient size to prevent crowding. 3. General Storage Procedures: 3.1 Facility should ensure that external use mediations and biologicals ae stored separately from internal use medications and biologicals. 3.2 Facility should ensure that all mediations and biologicals, including treatment items, are securely stored in a locked cabinet/cart or locked medication room that is inaccessible by residents and visitors. 3.5 Facility should ensure that food is not to be stored in the refrigerator, freezer, or general storage areas where medications ad biologicals are stored 4. Facility should ensure that mediations and biologicals that: (1) have an expired date on the label; (2) have been retained longer than recommended by manufacture or supplier guidelines; or (3) have been contaminated or deteriorated, are stored separate from other medications until destroyed or returned to the supplier. 6. Facility should destroy and reorder medications and biologicals with soiled, illegible, worn, makeshift, incomplete, damaged, or missing labels. 11. Facility should ensure that medications and biologicals re stored at their appropriate temperatures according to the United States Pharmacopeia guidelines for temperature ranges. 11.2 Refrigeration: 36-46 F or 2-8 C. The facility also provided a pharmacy policy titled Medication Administration General Guidelines (No revision date) which states in part: Policy: Medications are administered as prescribed in accordance with good using principles and practices and only by persons legally authorized to do so. Personnel authorized to administer medication so do only after they have been properly oriented to the facility's medication distribution system (procurement, storage, handling and administration). Documentation (including electronic): 1.The individual who administers the medication dose records the administration on the resident's MAR (Medication Administration Record) directly after the medication is given. At the end of each medication pass, the person administering the medications reviews the MAR to ensure necessary doses were administered and documented. 5. When PRN medications are administered, the following documentation is provided: a) Date and time of administration, dose, route of administration (if other than oral), and, if applicable, the injection site. b) Complaints or symptoms for which the medication was given. c) Results achieved from giving the dose and the time results were noted. d) Signature or initials of person recording administration and signature or initials of person recording effects, if different from the person administering the medication
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, interviews, and record reviews, the facility failed to follow their policy and procedures for preparing and serving food under sanitary conditions by not ensuring dietary staff ...

Read full inspector narrative →
Based on observations, interviews, and record reviews, the facility failed to follow their policy and procedures for preparing and serving food under sanitary conditions by not ensuring dietary staff were properly wearing hair restraints, not ensuring dietary staff were practicing hand hygiene as required, not ensuring the kitchen area was cleaned thoroughly, and not ensuring kitchen appliances were thoroughly cleaned and sanitized after use. This failure has the potential to affect all 119 residents currently in the facility. Findings include: Upon survey entrance, facility provided CMS Form 671, which documented current facility census as 119 residents. On 01/29/24 at 9:50 AM Observed food particles on meat slicer that was covered with plastic. V8 (Dietary Manager) stated the meat slicer is cleaned and sanitized after each use and then covered. V8 stated the food particles should not be on the covered meat slicer. Observed V8 touching some of the food particles stuck on the meat slicer. Observed heavy buildup and particles in the corners of the floors underneath the stove and dish drying racks. Observed V17's (Cook) hair exposed from sides of her hairnet. On 01/30/24 at 9:15 AM Observed V8 (Dietary Manager) adjust her mask repeatedly, rub her hand, then continue preparing meal trays and packaging breakfast food including picking up trays and using tongs to grab food items, without performing hand hygiene. Observed V11 (Cook) leave the kitchen with gloved hands, returned to the kitchen with gloved hands, grabbed a chopping board, and began cutting onions without performing hand hygiene. Observed V8 answer the phone then return to packaging food without performing hand hygiene. Observed V11 chopping vegetables with a large hole in the glove on his left hand. Observed V9 (Dietary Aide) loading dirty meal trays into the dish machine with gloved hands, then grab the trays after the cleaning cycle and place them on a storage rack without performing hand hygiene. Observed V12 (Dietary Aide) remove his gloves then don a new pair of gloves and begin handling clean meal trays without performing hand hygiene. Observed buildup and particles in the corners of the floor behind the ice machine. Observed buildup and particles in the corners of the floor behind the stove and ovens. On 01/30/24 at 12:13 PM Observed V9 (Dietary Aide) standing in the meal service area with hair exposed from the front and back of her hairnet, her hands on her clothed hips, roll up her sleeves, adjust her face mask, and place her hands in her pocket then grab dessert cups and place them on meal trays without performing hand hygiene. On 01/31/24 at 01:09 PM V8 (Dietary Manager) stated hairnets should completely cover the hair. V8 stated she can't say the floor shouldn't be free of buildup because they are so old. V8 stated there should not be any food particles, debris, or trash left on the floors any day. V8 stated if the floors are not kept clean, they could attract pests. V8 stated the stove doesn't move so she'll have to see what can be done to make the area behind the stove more accessible. V8 stated skin, masks, and the telephone are contaminated surfaces. V8 was asked if it was ok not to wash her hands after touching those surfaces if she uses tongs. V8 stated any time clothes are touched hands should be washed. V8 stated V11 (Cook) should have washed his hands when reentering the kitchen before beginning to cut vegetables. V8 stated if gloves become torn while being used, they should be replaced. V8 stated V9 (Dietary Aide) should have washed her hands before handling clean trays after handling soiled trays and shouldn't have been working in the dish area alone. V8 stated any time gloves are removed and replaced with a new pair, hands should be washed. The facility's Cleaning Rotation Policy reviewed 02/01/2024 states: Equipment will be cleaned and sanitized according to the following guidelines, or manufacturer's instructions. Items cleaned and sanitized after each use including slicer. Items cleaned daily including Kitchen floors. The facility's Cleaning Instructions: Slicer Policy reviewed 02/01/2024 states: Slicer will be cleaned and sanitized after each use. When cleaning is finished, reassemble the machine and cover it with a clean cover. The facility's Hair Restraints Policy reviewed 02/01/2024 states: Hair restraints shall be used to prevent hair from contacting exposed food. The facility's Proper Hand Washing and Glove Use Policy reviewed 02/01/2024 states: All employees will use proper hand washing procedures and glove usage in accordance with State and Federal guidelines. All employees will wash hands upon entering the kitchen from any other location, and between all tasks. Employees will wash hands after touching any part of the uniform or face. Hands are washed before donning gloves and after removing gloves. When gloves must be changed, they are removed, hand washing procedure is followed, and a new pair of gloves is applied. Gloves are never placed on dirty hands; the procedure is always wash, glove, remove, rewash, and re-glove.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on observation interview and record review, the facility failed to have a facility specific policy regarding laundry management and infection control, failed to properly handle contaminated line...

Read full inspector narrative →
Based on observation interview and record review, the facility failed to have a facility specific policy regarding laundry management and infection control, failed to properly handle contaminated linen, failed to ensure clean laundry was covered and separate from soiled linen areas, and failed to maintain organization and cleanliness of the clean laundry room. The facility also failed to follow their hand hygiene policy during medication administration observation. These failures have the ability to affect all 119 residents currently residing in the facility. Findings include: Upon survey entrance, facility provided CMS Form 671, which documented current facility census as 119 residents. Laundry room was observed on 1/30/24 at 12:30PM. No staff was available in the area and observations included rolling carts containing folded towels. Two carts were uncovered and stationed directly across from the soiled laundry chute. A large rolling cart that contained green bags marked as soiled linen was noted to also contain a bag that was hand marked lice. In the room adjacent, clothing was hanging on racks, piled on a table, and several yellow bags with names were noted on the floor and piled on a table. Inside this room was a green soiled linen bag that contained a handwritten message contaminated, and a soiled rolling mop bucket was seen with clothing hanging over and inside. On 1/31/23 at 1:30PM, the laundry room was observed with V23 (Housekeeping Director) who said that the staff that was assigned to the laundry services was out ill and no one else had been assigned to replace them. V23 said that laundry was outsourced to a company that makes pick-ups two to three times weekly and as requested. Items sent to the company includes linen, and personal clothing items. V23 said that when there is an outbreak or infection control issue in the facility, they are notified by nursing or administrative staff and V23 will communicate to the housekeeping staff the proper procedures that need to be conducted. When the infected laundry is sent to the laundry room, V23 notifies the company to come pick up the contaminated linen according to their policy. V23 said that when contaminated laundry is received by housekeeping staff, they are instructed to keep the contaminated bags in the cart with other soiled laundry, however they keep the contaminated bags on top, which may require the need to manually manipulate the contaminated bags when other soiled linen is added to the cart. V23 also said they were made aware of a recent lice outbreak this past Monday (1/29/24) however the laundry was not picked up until 1/31/24, and V23 was unable to determine if the company had been called to pick up the contaminated Monday or Tuesday. V23 also said, the adjacent room in the laundry area was used for storage of clean clothing and linen and should have been more organized and free of dirty items such as soiled mop buckets which they were seen removing. V23 said that the clean towels were used for all residents in the facility, should be in the clean linen area and covered to maintain cleanliness. The facility provided a policy titled Infested Linen Policy and Procedure as supplied by the outsourced laundry service. The policy states in part: Bulk Linen: {Company Name} laundering process will kill all bed bugs and other infestations due to the high temperature wash and dry process. However, in order to prevent any contamination within our plant, if you encounter lice, mites, and bed bugs follow the procedure below: Immediately notify {the company} of the issue and its severity. Double bag all linen in infected room using regular green soiled linen bags. Place infected bags in regular soiled linen carts- keep all infested linen in their own cart, separate from regular soiled. Add a high visibility note to the cart that it contains Infested Linen. Non-laundry items should not be sent. Provided the above procedures are followed, there will be no additional charges for bulk infested linen. The facility was unable to provide a facility specific policy regarding proper laundry procedures and infection prevention upon request. On 1/30/2024 from 9:05AM to 9:25AM, observed medication administration with V7 (Licensed Practical Nurse/LPN) who passed medications to 4 residents (R49, R55, R70 and R115). V7 did not perform any type of hand hygiene before starting medication administration and did not perform any type of hand hygiene between the residents. V7 only used a hand sanitizer after giving medication to the last resident. 1/30/2024 at 9:30AM, surveyor asked V7 their protocol on hand hygiene during medication administration and she said, Hand hygiene should be done after every 3rd resident. 1/31/2024 at 11:19AM, V2 (Director of Nursing/DON) said that nurses are supposed to perform hand hygiene before medication administration, they should use a hand sanitizer between residents and wash their hands with soap and water after every third resident. Medication administration policy (undated) presented by V1 (Administrator) states in part, medications are administered as prescribed in accordance with good nursing principles and practices and only by persons legally authorized to do so. Personnel authorized to administer medication do so only after they have been properly oriented to the facility's medication distribution system (procurement, storage, handling and administration). Under procedures, #2, handwashing and hand sanitization, the policy states that the person administering medications adhere to good hand hygiene which includes washing hands thoroughly: a. before beginning a medication administration b. prior to handling any medication. C. after coming into direct contact with a resident, etc. with the entity statement on top.
Nov 2023 1 deficiency
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to provide to the residents a safe and comfortable ho...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to provide to the residents a safe and comfortable home-like environment that supported and enhanced each resident's overall quality of life by not maintaining an effective housekeeping and preventative maintenance plan due to the overall visibly uncleaned and unkept appearance the resident living areas, missing and/or visibly damaged railings and baseboards, walls and floors visibly stained with brown to black colored stains throughout resident common areas, resident rooms, dining room, bathrooms and hallways throughout unit one, and the presence of black flying insects within the hallway and main kitchen area. This failure directly affected three residents (R1, R2, R3) and cumulatively affects all 123 residents who currently reside at the facility. Findings include: On 11/13/2023 at 09:50 AM, V2 (Assistant Administrator) said the current resident census is 123 in-house. On 11/13/2023, reviewed pest inspection report summaries from September 2023 to current with the following noted: Report dated 10/12/2023 indicated fruit fly activity in main kitchen area. Report dated 10/18/2023 indicated under general comments the following: third week facility/common areas inspected. Kitchen service/south wall inspected. Facility needs to be deep cleaned, furniture needs to be rearranged and clean behind. Housekeeping also must check for old food that residents could be hoarding. Any sanitation issues must be corrected. Area comments indicated: serving room garbage can needs to be cleaned inside and out. Flies breeding from old food left in can along with sanitation issues in and around serving equipment. Inspection detail indicated fruit fly activity in break room, nurses' station and serving room. Report dated 11/08/2023 indicated under area comments the following: Fruit flies were present during time of service. Cracked floor tile needs to be repaired to prevent fruit flies from breeding. Treated kitchen drains for fruit fly prevention. Applied [product] in kitchen for rodent prevention. Applied [product] in laundry room for rodent prevention. No activity found during time of service. Kitchen main area: kitchen floor tiles need to be repaired to prevent fruit flies from breeding. Fruit flies were present during time of service in kitchen. Applied [product] in kitchen for rodent prevention. On 11/13/2023 at 12:10 PM, building walk through performed in resident living areas with the following noted: At 12:14 PM, to left of unit doors is the east section. Observed baseboard next to room [ROOM NUMBER] that was detached from wall and falling off with holes to sections of drywall exposed. Railing near room door with no end cap exposing sharp edges. Fire extinguisher case at end of hall next to exit doors (near room [ROOM NUMBER]) with black colored stains to bottom of inner case, visibly splatters of unknown origin visible on outer casing and glass panels of casing. At 12:19 PM, observed in R1's room a large clump of hair, dirt, and debris next to dresser that is against the wall next to R1's bed. Also observed visible scraps to wall near same dresser and to several areas behind R1's headboard. At 12:24 PM, observed large cobweb to broken ceiling tile between rooms [ROOM NUMBERS] and above hand sanitizer dispenser at end of hall of east section. Also observed walls to both sides of hallway from room [ROOM NUMBER] to exit doors to be visibly soiled with dry splatters of unknown origin and scraped throughout. At 12:26 PM, baseboard between master shower door and room [ROOM NUMBER] on east section visibly damaged with holes in the wall above baseboard exposing sections of drywall. At 12:28 PM, observed receiver for payphone across from soiled utility room on east section to be visibly broken at upper portion exposing sharp and jagged edges, receiver laid next to base of payphone. At 12:33 PM, observed main dining room floor to be visibly soiled with brown and black stains, food debris noted throughout floor and on multiple tables. Several residents were seated at various tables in dining room with no staff presence. Observed area to back of dining room near exit doors, several water-stained boxes that contained oxygen concentrators against wall with multiple metal casings that had sharp edges and contained drywall material throughout each casing. Noted on wall to right of same exit doors to have visible holes to wall exposing drywall, noted some holes were patched but unpainted. Also noted holes to wall above baseboard throughout length of wall. Observed casing around television hanging on wall to be visibly broken to multiple sides, appeared to be falling apart on all sides. At 12:37 PM, observed wall beneath menu board outside of dining room to be visibly soiled with brown splattered stains, heavily scraped and baseboard the length of wall to be visibly damaged with a deteriorated appearance. At 12:41 PM, observed two bed frames against the wall at end of hall on west section of hall across from room [ROOM NUMBER] with the footboard of one bed visibly broken. At 12:43 PM, hall floor across from room [ROOM NUMBER] with large black stains to multiple areas, and baseboard next to room door visibly damaged with a deteriorated appearance. At 12:45 PM, room [ROOM NUMBER] appeared to be unoccupied. Three of the four beds in room had bottom sheets on bed with no other bed linens noted. No personal items observed on walls and/or on top of dressers or nightstands. Mattress on bed next to window noted with large tear on top of mattress covering that was visible from doorway. Observed empty garbage can soiled with black colored stains within, in front of room door with a clump of hair, dirt and debris next to the can on the floor. Observed no curtains on room windows. Observed air/heating unit with holes and rust-colored stains to wall around all sides of unit, drywall visible. Reviewed resident roster dated 11/13/2023 that showed 144 beds 2-4 were occupied. At 12:49 PM, observed portion of railing missing from wall next to rooms [ROOM NUMBERS]. At 2:18 PM, observed railing next to room [ROOM NUMBER] visibly cracked to area between room door and exit door. At 2:19 PM, observed the corner/edge protective covering at end of hallway across from room [ROOM NUMBER] on east section to be visibly cracked with sharp and jagged edges exposed. At 2:20 PM, V4 (Maintenance Director) said he's currently only completing masonry work on rooms 112, 114, 116, and 118 for repairs to areas around the doorframes. At 2:22 PM, observed in the central section of unit one, the dining room floor along with multiple tables to be visibly soiled with food debris and liquids throughout dining room. At 2:25 PM, observed several black flying insects in hallway to end of central section of hall into west section of hallway near V3's (Director of Nursing) office. Baseboards to both sides of hallway at this section of hallway both visibly damaged with a deteriorated appearance. At 2:27 PM observed R2 moving large bags of personal items into room XXX, who stated she was moving back in. R2 was unable to indicate what repairs were completed other than new bathroom door. Observed bathroom door secured in place but without a door handle, no other repairs were observed. Observed multiple floor tiles missing to both sides of toilet and sink in R2's bathroom, with holes to wall beneath the sink with visible drywall material exposed. Observed portions of bathroom walls to be heavily scraped, portions of unknown material attached to portions of walls were removed and exposing jagged/pointed edges. Observed toilet paper dispenser with dried white or light-yellow colored paint splatters throughout and on the floor, not attached to the wall and garbage can with black stains within can. Observed thick layer of black colored dust to entire ceiling exhaust fan in R2's bathroom. At 2:30 PM, V9 (Certified Nursing Assistant) said that R2 was temporarily moved from room XXX to a different room so that repairs could be completed in room XXX that are now completed. At 2:31PM, V10 (Housekeeper) said she was told to clean rooms XXX through YYY because they were ready for residents to move back into. At 2:43 PM, V4 (Maintenance Director) said that R2's bathroom was ready to be used by the residents. When asked if the bathroom was safe and home-like, V4 said well, it needs to be painted still. Observed hallway floors throughout east, central, and west sections of unit one to be visibly soiled with brown and/or black stains, food debris and food/candy wrappers scattered throughout all hallways. On 11/14/2023 at 10:48 AM, building walk through performed in resident living areas with the following noted: At 10:50 AM, observed two bread crusts along with breadcrumbs on the floor in front of room [ROOM NUMBER]'s door. At 10:51 AM, observed upper portion of pay phone receiver next to room [ROOM NUMBER] to be broken with visibly sharp and jagged edges, receiver was set next to the phone base. At 10:53 AM, observed railing end cap for railing next to room [ROOM NUMBER] to be missing with course edges exposed. Also noticed end portion of railing next to room [ROOM NUMBER]to be visibly cracked. At 10:54 AM, observed hallway floor next to room [ROOM NUMBER] and 113 to be visibly stained with light pink and brown dried stains in multiple areas throughout section of hallway. At 10:56 AM, observed railing end cap for railing on east end next to therapist room to be missing with course edges exposed. At 10:57 AM, observed hallway floor at east end to the section area between medication room to exit door at end of hall to be visibly and heavily soiled with black stains, dried shoe prints, debris throughout section of hallway. At 10:59 AM, observed R1 lying in bed asleep on bed. Room floor visibly soiled with light black stains and debris throughout room floor. Bathroom floor visibly soiled with several light black stains noted, and both dirt and debris observed throughout room. At 11:01 AM observed a large pool of liquid on floor of dining room to left of doors, partially under a table. Multiple tables in same dining room not cleaned after previous meal, which were visibly soiled with food debris and spilled liquids to tables on both sides and throughout dining room. Multiple residents were observed sitting at various tables, no staff presence observed cleaning dining room floors and/or tables. At 11:03 AM, observed a female staff member enter the dining room, take a wet floor sign from opposite end of dining room, placed the sign near pool of liquid on floor, then exited the dining room. At 11:05 AM, R3 said the facility doesn't seem up to code. R3 reported that housekeeping comes in usually every day and empties trash, restocks, but not sure if they sweep and mop the floors daily. He added that there is no housekeeper on the evening shift. Observed window curtains to be not properly hung from the rod and hanging down, room and bathroom floors appeared unclean with visible dirt and debris noted throughout and room garbage can to be stained with black colored stains within can. Observed heavy scraps in bathroom walls with drywall material visible, bathroom sink appeared to be detaching from the wall, and noted several dry paint splashes on toilet paper dispenser. At 11:21 AM, observed a large hole to the top horizontal portion above both exit doors next to room [ROOM NUMBER] on west end of hall. Observed two bed frames in hallway near these same exit doors that were against the wall as on the previous day. Observed hallway floors throughout east, central, and west sections of unit one to be visibly soiled with brown and/or black stains, food debris and food/candy wrappers scattered throughout all hallways. At 12:02 PM, observed in main kitchen area in front of three compartment sink, several loose floor tiles with no caulk noted between the floor tiles. Noted splotches of caulk scattered throughout on various floor tiles near sink but not between the tiles to secure the tile down. V6 (Dietary Manager) said maintenance replaced some broken tiles earlier today. Observed several black winged insects flying near drain next to the three-compartment sink and near center of kitchen area. V6 said due to the spacing between the floor tiles, standing water builds up due to use of sink and after mopping the floors. She added that the pest control service company comes out weekly and had added a chemical to the drains near center of main kitchen area and compartment sink to help with the gnats. She added that the service company advised them to fix the cracked tiles as well. On 11/15/2023 at 1:06 PM, V10 (Housekeeping) said her daily routine is to pull all garbage from resident rooms at the start of her shift, cleans the lobby, then start cleaning resident rooms after morning break. V10 added that she is assigned to clean twenty rooms daily which includes sanitizing high tough areas in the resident rooms and bathrooms then sweep and mop both floors. V10 also said she deep cleans one resident's room daily which entails wiping down cabinets, wardrobes, beds, and walls, then clears away cobwebs. V10 then said she was told this week that housekeepers are to start cleaning the dining rooms after meals, and prior to this past Tuesday, the aides were supposed to be cleaning the dining rooms after breakfast and lunch and the floor technicians do main hallways and dining rooms daily after each meal. She added that she is not sure who was assigned to clean the dining room after dinner because she leaves at 3:00 PM. On 11/15/2023 at 1: 33 PM V5 (Environmental Services Director) said three housekeepers are scheduled each day with a daily routine that includes, doing a walk through at start of shift to empty trash then refill/stock supplies until breaktime at 9:00 AM. V5 said they then clean resident rooms, including wiping down nightstands, windowsills, empty furniture, and clean/disinfect the sink, toilet, walls, and floors. She added that cleaning the garbage cans is part of their daily cleaning routine. V5 also said the floor techs do the hallways early in the morning and in the evening, as well as empty trash from dining room and from the nurse's station. V5 said the dining room is cleaned after each meal, tables and chairs are cleaned and sanitized, then the floor is swept and mopped daily, then said housekeeping has always cleaned the dining room and it seems newer staff need to be reminded of this. Undated Preventative Maintenance and Inspections policy reads in part: In order to provide a safe environment for residents, employees, and visitors, a preventative maintenance program has been implemented to promote the maintenance of fixtures and equipment in a state of good repair and condition. Preventative maintenance is the care and servicing by personnel for the purpose of maintaining fixtures, equipment, and facilities in a satisfactory operating condition by providing for systemic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects. The following are recommended guidelines and may be revised or adjusted as identified by the individual needs of the facility or according to facility policy. Inspections: a schedule is developed to delineate all inspections that are to be completed on a regular basis. Inspections verify that all equipment and furnishings are in working order, esthetically pleasant, clean, and free from safety hazards. Interior inspection will be conducted and documented weekly and includes windows/screens, walls, doors and door frames, paint/wall coverings, condition, and cleanliness of flooring. Undated Housekeeping Guidelines reads in part: Purpose: To provide guidelines to maintain a safe and sanitary environment for residents, facility staff and visitors. Standards: 6. Housekeeping personnel shall adhere to daily cleaning assignments developed so to maintain the facility in a clean and orderly manner. 9. The administrator and environmental services director will routinely make visual quality control observations to ensure that a high level of sanitation is maintained.
Jul 2023 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect residents from resident-to-resident abuse (R11, R97) and st...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect residents from resident-to-resident abuse (R11, R97) and staff-to-resident abuse (R18) for three of seven residents reviewed for abuse in the sample of 28. R11 sustained an injury to the head after being hit with a light fixture by R2. R97 sustained a cut on the nose after being hit by R109. Findings include: 1.) On 07/25/23 at 10:15 AM, R11 was observed in his room and said he was watching a movie. R11 stated that he and his roommate got at it a while ago because his former roommate (R2) always had his TV (Television) very loud, and this went on for like a year. R11 said that he had told R2 on several occasions to reduce his TV volume which R2 left on high volume day and night, but R2 would not listen to R11's request. R11 said he had told staff about it (No name provided), but nothing was done. R11 said that a few days ago, late at night, R2's TV was very loud, and R11 asked R2 to reduce the volume, then R11 went to the bathroom after asking R2 to reduce his TV. R11 said as he was in the bathroom, R2 followed R11 to the bathroom and was trying to hit R11. R2 hit the bathroom light, which was on the ceiling and pulled it. The light broke off and hit R11 on top of his head. R11 said he started bleeding. When R2 saw R11 was bleeding, he(R2) started running towards the nurses' station. R11 said he got out of the bathroom and ran after R2 towards the nurses' station. No staff were on the hallways. R11 said it was not until he and R2 were close to the nurses' station that a staff member (no staff name provided), come towards R11 and R2, and that is when the staff saw R11 was bleeding from the top of his head. R11 pointed to a small scar on top of this head and said, this is the scar from R2 hitting me with the bathroom light fixture. On 07/25/23 12:11 PM, R2 was observed in the hallway, outside on the dining room talking to peers. R2 said he and R11 used to share a room, but one day, R2 went to the bathroom when R11 was there and wanted to see what was in the crystal light hanging in the bathroom ceiling. R2 said he pulled the light from the ceiling, and the light come down and hit R11 on the head, and R11 had blood coming out of R11's head. R2 said R11 then come towards R2 and tried to hit him. R2 ran out of the room and fell on the floor, as R11 was coming towards R2, swinging at R2, and saying, I will kill you N . R2 said the hallway was clear and there was no staff to be seen. R2 said he got up before R11 could get to him, and he reached the nurses' station. Staff (no name provided) came to R2 and R11 and separated them. R2 said it was very early in the morning when this happened, before breakfast. On 7/26/2023 at 11:41, V7(Psychiatric Rehabilitation Service Director/PRSD) said residents have a right to be free of abuse. V7 said when residents have an altercation and call each other names or hit each other, that's resident-to-resident abuse. On 7/26/2023 at 3:21pm, V21(Mental Health Technician) said on the day R2 and R11 had a confrontation it was about 3am or 4am in the morning. She heard R2 and R11 screaming at each other and came out of their room, trying to fight each other. V21 said she broke up the fight then saw R11 was bleeding from his head. V21 asked R2 and R11 what happened. R11 said he was trying to use the bathroom, and R2 did not want the light on, therefore R2 kept cutting the light off. R2 told V21 that he got angry and pulled the light fixture off the bathroom ceiling and hit light fixture hit R11 on the head. V21 further said that R11 told her that R2 hit him on the head with the light fixture. V21 said after seeing some blood on R11's head, she took R11 to V36 (Licensed Practical Nurse/LPN), for assessment and treatment. V21 said hitting and calling names is a form of abuse and residents should be monitored to prevent resident to resident abuse. On 07/27/2023 at 10:55am, V36 (LPN) said on 7/2/2023 early in the morning, she was made aware by V21 and V28 (Mental Health Technician) that R2 and R11 were involved in an altercation and R11 was bleeding from the head. V36 said she assessed R2 and R11, and observed R11 was bleeding from a small cut on the head. V21 said she assessed R11 and cleaned the small cut, offered R11 pain medication, but R11 declined. V36 stated that residents should not be hitting each other. They are supposed to be redirected. Facility Reported Incident Report (FRI) dated 7/2/2023 documents: On 7/2/2023 at 4:30am, V28(Mental Health Technician) heard and saw R2 and R11 yelling in the hallway. V28 saw R11 was bleeding from the head. FRI further documents 7/2/2023 V21 heard R2 and R11 yelling and coming out of their room and R2 hit R11. R11 was bleeding some from the head. 2.) R97 has diagnoses that include but are not limited to schizoaffective disorder, bipolar type. Minimum Data Set (MDS) dated [DATE], indicates R97 is cognitively intact. R97's care plan indicates R97 is a potential risk for abuse/neglect related to factors that increase vulnerability. R97's Abuse/Neglect Screening dated 4/20/2023, indicates R97 is a potential high risk for abuse. R97's Nurses Note dated 6/29/2023, documents in part: Received resident with bleeding nose with the report that resident got into physical altercation with roommate. R109 has diagnoses that include but are not limited to schizoaffective disorder, major depressive disorder, bipolar disorder, auditory hallucinations. MDS dated [DATE], indicates R109 is cognitively intact and experiences hallucinations. R109's care plan indicates R109 has the potential to be verbally/physically aggressive and is at potential moderate risk for abuse/neglect. R109's Abuse/Neglect Screening dated 4/24/2023, indicates R109 is a potential moderate risk for abuse. R109's Behavior Note dated 6/29/2023, documents in part: Resident reported that resident was talking to self when peer told resident to shut up. Resident stated that peer was angry, and resident felt threatened and that's when the physical altercation began. Resident sustained a laceration to the back of right hand. On 7/25/23 at 10:50 AM, R109 stated R109 had an altercation with R97 in their room. R109 said R97 asked R109 why did R109 push the door open like that. R109 had just come in the room from a smoke break. R109 said R109 was singing to self and R97 told R109 to shut up. R109 said R97 was looking at R109 with a mean look. R109 said R97 was mean mugging R109 and started walking towards R109. R109 said R109 started swinging. R109 said R109 hit R97 in the face. R109 said R109's hand started bleeding and R97 left out of the room. R109 said R109 feels safe. On 7/25/23 at 11:05 AM, R97 stated R97 did not want to talk about the incident. R97 said R97 was hit and got a cut on the nose. R97 said R97 does not feel safe because R97 got hit. On 7/26/23 at 1:10 PM, V13 (Mental Health Tech) stated V13 was at the central behavior desk at approximately 3 PM. R97 came from the east wing drenched in blood on face. R97 said R109 beat me. V13 notified the nurse, V7 (Psychiatric Rehab Service Director), and V3 (Director of Nursing). V13 said R97 had an injury on the nose and R109 had a scrape on the knuckles on the right hand. V13 said V13 took R109 for 1 to 1 in the sensory room. R109's room was changed. R109 told V13 that R109 was listening to music. R97 said to cut the s*** down and cussing at R109. R109 told R97 to watch R97's mouth. R109 said R109 got up and hit R97. V13 said R97 and R109 were friends beforehand. V13 said R97 gets smart at the mouth sometimes, gets verbally aggressive to residents and staff. 7/26/23 at 2:50 PM, V1 (Administrator) stated I was administrator at that time. Around 11 AM, I heard a Mental Health Tech page, which means there is a situation. I went to the central desk. I observed R97 had blood on the nose and shirt. R97 said R109 was doing a lot of talking and R97 told R109 to shut up. R109 hit R97. R97 said it happened in the room. First aid was given to R97. R109 said R109 got a cut on the hand. R109 was assessed by the nurse. We did a room change, initiated an investigation, reported to the State Agency. Doctors were notified. Neither residents were sent out to the hospital. 7/26/23 at 3:13 PM, V7 (Psychiatric Rehab Service Director) stated V7 heard an uproar. R109 was at one end of the hallway with staff. R97 was at central desk with staff. I saw blood on R97's face. R97 said R97 was hit by that guy. Staff told me R97 was hit by R109. R109 said R109 hit R97 because R97 was in R109's space. Facility Resident Abuse Investigation Form, date incident occurred: 6/29/2023, documents in part: R109 has history of poor boundaries and was responding to external stimuli. R97 and R109 were in their room. R109 started talking to R97 and R97 told R109 to be quiet. R109 then displayed poor boundaries and struck R97. Facility policy Abuse Prevention and Reporting-Illinois, revised 10/24/22, documents in part: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Physical abuse includes hitting, slapping, pinching, kicking, and controlling behavior through corporal punishment. 3.) R18's medical record (Face Sheet and MDS) document R18 is a severely cognitively impaired, admitted to the facility on [DATE] with diagnoses including but not limited to: Polyosteoarthritis, Schizophrenia, Schizoaffective Disorder Bipolar Type, Restlessness and Agitation, and Major Depressive Disorder. On 7/25/2023 at 11:50 AM, R18 was observed sitting on the side of the bed in his room. R18 was asked about the incident involving him and V37 (Former Housekeeper). R18 said, I don't want her (V37) in here. She hit me with a garbage can. 0n 7/26/2023 at 9:34 AM, V13 (MHT) said, I heard yelling. The housekeeper (V37) was yelling for a MHT (Mental Health Tech). She was standing in front of his (R18's) room, sweating, holding a garbage can in her hands. He (R18) was sitting up on his bed. She (V37) said to me, come get this n*****. I separated them. I told (V37) to go down the hall so that I could remove (R18) from his room and take him to the sensory room. He told me she hit him with the garbage can. I told the manager on duty (V39 (Admissions/Marketing Director). I think she (V39) heard the yelling. Attempts were made to contact V37. V37 was not available for interview. Facility's final incident report of 7/7/2023 documents in part: Type of Alleged Abuse: Verbal. Summary of interview of person reporting the incident: V13 (MHT): I saw the resident (R18) sitting on his bed and (V37) the housekeeper was standing outside of his (R18) room holding a garbage can and cussing. I told her (V37) to calm down and took her away from his room and I let the manager on duty know. Summary of interview with person involved: V37 (Former Housekeeper): I went into the room and as soon as I walked in the room (R18) started cussing at me. I tried to go into the bathroom to clean the trash, and when I walked out, he called me B****. I was mad and I cussed back at him. Summary of investigator's findings: MOD (Manager on Duty V39 Admissions/Marketing Director) reported that (V37) and (R18) were in a verbal altercation. (V37) went in to clean (R18's) room and (R18) did not want his room clean(ed) at the time. (V37) kept going in there and (R18) was getting agitated, which lead to (R18) becoming verbally inappropriate and spitting on (V37). This then led to (V37) responding verbally inappropriately. MHT (V13) intervened and separated. V37's statement, obtained by V39 on 7/2/2023 at 1:07 PM, documents in part, V37 went to R18's room. R18 started cussing at V37, telling her to leave his room. V37 ignored R18 and tried to go into bathroom to clean out trash. R18 called V37 f***** b**** and pushed V37 out of his (R18) room. V37 tried to get back into the room. V37 went to adjoining room, entering R18's room through the shared bathroom. R18 spit on V37, V37 left room. V37 said (in statement), I didn't react. Yes, that's what I said. I wouldn't put my hands on anyone. I was mad, then you got cameras. On 7/25/2023 at 3:38 PM, V1 (Administrator) said, V37 was terminated for inappropriate staff behavior and V39 was not available for interview. Facility's Abuse Prevention and Reporting-Illinois policy (Reviewed/Approved by: IDT 12/17/2021) documents in part, The facility affirms the rights of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. Mental abuse is the use of verbal or nonverbal conduct which causes or has the potential to cause the resident to experience humiliation, fear, shame, agitation, or degradation. Verbal abuse may be considered to be a type of mental abuse. Verbal abuse includes the use of oral, written, or gestured communication, or sounds, to residents within hearing distance, regardless of age, ability to comprehend, or disability. Examples of mental and verbal abuse may include but are not limited to: Harassing a resident; Yelling or hovering over a resident, with the intent to intimidate.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and record reviews the facility failed to provide an environment that is free from accidental hazards by failing to maintain and ensure the facility's equipment, plu...

Read full inspector narrative →
Based on observations, interviews, and record reviews the facility failed to provide an environment that is free from accidental hazards by failing to maintain and ensure the facility's equipment, plumbing fixtures and piping were functioning properly for five (R2, R51, R113, R120, R184) residents. The facility also failed to ensure residents practice safe smoking in the designated area, this failure affected 3 (R51, R62, R131) residents reviewed in the sample of 28. Findings included: (A) On 7/25/23 at 9:48 AM, R2 stated, My bathroom has water all over the floor for two weeks. I have to place down towels because the floor is slippery, and I don't want to fall. On 7/25/23 at 10:00 AM, observed with V4 (Maintenance Director) water on R2's bathroom floor around the toilet, underneath the sink extending to the doorway. V4 stated, The pipe inside the wall is leaking out onto the floor. I called a plumber about a week ago. The plumbing company is located up north of Chicago. They told me I could not receive a date or time that someone would be out to the facility. Due to the water on the floor, a resident could fall and hurt themselves. On 7/25/23 at 10:12 AM, R51 stated, The toilet leaks all over the floor, all the time. I almost fell a few times even thou; I keep putting towels on the floor. The toilet has been leaking for weeks. No one has been in here to fix the leaking toilet. On 7/25/23 at 10:15 AM, observed with V4 water on the floor extending from the toilet to the doorway. V4 stated, The toilet started leaking sometime last week. I ordered supplies and am waiting for the delivery. The residents could slip and fall on the water and possibly hurt themselves. On 7/25/23 at 10:22 AM, R120 stated, My toilet seat is too small for the toilet. When I sit on the toilet, the seat slides around, and I have to hold on to the bathroom doorknob to keep me from falling off the toilet. On 7/25/23 at 10:28 AM, observed with V4 the toilet seat was smaller than the toilet bowl. V4 stated, R120's toilet has the wrong toilet seat on. The toilet is elongated, and the seat on the toilet is round. The toilet seat is sliding around because it is not properly fitting. I will try and find an elongated seat to place on the toilet. The residents could slip off the toilet seat, fall and hurt themselves. On 7/25/23 at 10:40 AM, R184 stated, The top of the toilet tank is too small and is sliding side to side when I sit on the toilet. I have to hold on to the tank lid, so it does not fall off and fall on me while I'm sitting on the toilet. The tank lid has been like this for a couple of months. On 7/25/23 at 10:45 AM, observed with V4 the tank lid only covering the center of the toilet tank. V4 stated, When the tank lid broke in R184's bathroom, I place what I had to cover the back of the toilet. I will order the correct size lid. The small lid has been on the toilet for about a week. The toilet lid could potentially fall off the back and hurt someone. On 7/25/23 at 11:00 AM, R113 stated, My toilet lid has been missing for over a month. I dropped my hair comb in the toilet. I'm not sure why the facility will not place another lid on the toilet. On 7/25/23 at 11:07 AM, observed with V4 R113's toilet without a lid. V4 stated, I am not sure why R113's toilet does not have a lid. I was made aware not having a lid was against the rules. I will get a lid for R113's toilet. If the resident personal items fall into the toilet water, it could cause their items to be unsanitary. (B) On 7/25/23 at 10:09 AM, observed with V5 (Mental Health Technician) in R51's bathroom, white smoke with a strong odor. V5 stated, This is cigarette smoke, someone just got done smoking in this bathroom. I know it was not anyone in the room because I just saw them outside smoking. We have some residents during smoke breaks they pick up other resident butts and sneak in other resident's bathrooms and smoke, so their bathroom is free from smoke, and the blame will be on another resident. Residents smoking in the bathrooms could potentially cause a fire. On 7/25/23 at 10:12 AM, R51 stated, See the bathroom is at the foot of my bed. Almost every day when my roommate (R131) and I come back in from smoking, another resident has been in our bathroom smoking. I can see and smell the cigarette smoke. I follow the smoking rules due to safe reasons, and all the residents should be made to follow the rules as well. On 7/25/23 at 10:15 AM, R131 stated, I have concerns with other residents smoking in our bathroom. I see cigarettes in the garbage can. As you can see, my bed is furthest from the door. I don't want a fire to break out and I get stuck in the room. I'll have to try and pass the bathroom if it ever catches on fire. On 7/25/23 at 11:45 AM, surveyor and V35 (Mental Health Technician) smelled a strong odor in R62's room. V35 stated, There is a strong smell of cigarette smoke in R62's room. No residents in this room have a history of smoking in their room. On 7/27/23 at 11:50 AM, R62 stated, I smell smoke in my room often. I am not sure who be smoking in here, but everyone needs to follow the smoking rules. On 7/26/23 at 11:50 AM, V7 (Psychiatric Rehabilitation Service Director) stated, There have been some residents caught smoking. Those residents are monitored closely. Smoking is only allowed outside during designated smoking times. All residents are informed of the smoking rules and policy. All residents know that all smoking materials are kept locked up. If a resident is caught smoking inside the facility, first offense they are re-educated on the rules and smoking policy, second offense the resident is band from smoking for 24-hours, third offense the resident smoking is banned for three days. The facility has implemented a plan for residents who smoke inside the facility. Frequent rounding in resident rooms and bathrooms. All department heads are assigned rooms to monitor for smoking and cigarette smoke. Some residents are allowed to go out into the community without an escort, and some bring back smoking material for their friends. Smoking in non-designated areas, such as in the facility, could potentially cause a fire or injury. On 7/27/23 at 3:20 PM, V1 (Administrator) stated, All residents are educated about the facility's smoking policy. Upon new admissions, each resident is assessed for their smoking capabilities. All residents know they are required to turn in all smoking material, and they are returned at the designated smoking times. The residents know they are not allowed to buy, sell, or trade items for smoking materials. All residents consented to unannounced sweeps. The staff and smoking monitors uphold the facility's smoking policy and procedures. Residents are expected to adhere to the smoking schedule and smoking location outside on the patio for safety purposes. Residents smoking in non- designated areas and unsupervised, could potentially cause an injury. Leaking water in resident's bathroom from the toilet, sink, wall, inappropriate fitting toilet seat and toilet tank lids could potentially cause an injury to a resident or staff member. R2, R51, R62, R113, R120, and R184's face sheet, medical diagnosis, physician order sheets, Minimum Data Set/MDS Brief Interview Mental Status score indicates they are cognitively intact. Policy documents in part: Maintenance Policy -To ensure that the building interior and exterior, grounds and equipment are maintained in a safe and operable manner. -Plumbing fixtures and piping shall function properly and maintained in good repair. -The maintenance department shall maintain all equipment and supplies in a safe and operating condition. -The maintenance department is responsible for the proper maintenance and grooming of all facility grounds. The grounds shall be aesthetically pleasing, kept free of hazards, rubbish. Smoking Policy/Agreement -This facility has an outlined a strict procedure ensuring the safety and well-being of all residents related to smoking. -Assigned staff will monitor residents on the smoking program. -Resident smoking is permitted in the designated are {Patio Area}. -Do not smoke in unauthorized areas.
May 2023 6 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Safe Transfer (Tag F0626)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to allow a resident to return to the facility after being out on a fac...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to allow a resident to return to the facility after being out on a facility provided pass. The facility did not properly discharge the resident and did not have documentation of efforts to provide the resident with proper notice of discharge. This failure resulted in R1 being in the community unsupervised and without therapeutic medication. R1 was subsequently admitted to the hospital for aggression and presented with exacerbation of mood and psychotic symptoms. The Immediate Jeopardy began on 4/8/23 when the facility failed to allow a resident to return after being out on a facility provided pass. V1 (Administrator) was notified of the Immediate Jeopardy on 5/8/23 at 11:54AM. The survey team verified by observations, interviews, and record review, that the Immediate Jeopardy was removed on 5/9/23 but noncompliance remains at Level Two because additional time is needed to evaluate the effectiveness of the interventions implemented. Findings include: R1 is a 37- year-old male who was admitted to the facility on [DATE], with past medical history including, but not limited to bipolar disorder unspecified, moderate intellectual disability, essential primary hypertension, hyperlipidemia, type 2 diabetes mellitus without complications, nicotine dependence, other symptoms and signs involving appearance and behavior. The facility's Release of Responsibility for Leave of Absence form is used as the facility's sign out sheet for all residents. This form showed that R1 signed out at 10:15AM on 3/28/2023 to go out to the front of the building but never signed back in. On 5/2/23 at 10:40am, V2 (Chief Nurse Officer Regional) said that the plan was for R1 to discharge back to a similar (supportive living) facility as he was previously in, before June. R1 is alert and oriented with a BIMS 15. R1 was taking his medication and was not part of the [NAME] Program because he was short term. He was last seen by the psychologist on 3/20/23. R1 left on 3/28. He signed out on pass and had no guardian or POA. We found out that he wasn't coming back when we spoke with his mother on 4/5; that's when his mother confirmed that he wasn't coming back. On 3/31 R1's mother said that he's probably at a relative's house or a shelter. Then we reached out to shelters to see if he was anywhere. We did not have his cell phone number and the mother would not give it to us. He never came back for his medication and his belongings. R1's sister came to pick up his personal belongings on 4/23. 5/5/2023 at 11:23AM, R1 was interviewed over the phone with V21 (Family Member) on a three-way call by the survey team and he said, I was on a red pass and went outside and kept going. I went to see if I could find another nursing home to go to. I was hoping to transition to an independent facility with a single room and I didn't know that I would be sharing a room with three other people before I got here. I was gone for about a week. I am staying at (homeless shelter) now. When I left, I went to my sister's house and she gave me $15, that's all the money that I had. I came back to the facility but a white woman in the therapy office said I couldn't come back unless I went to the hospital first. I went to the hospital, and they said I still couldn't come back. They didn't help me get there. I walked to the fire department across the street and told them that they wouldn't let me come back and they took me to the hospital, then they sent me to another hospital, and I stayed there for about a week. I still had belongings like a bag of clothes and stuff, but they didn't tell me I could get it. My previous facility sent me to the current one because I told them that I didn't want to be there anymore. V21 added that R1 can't manage his own money. If it were left up to him, he would never pay his rent or eat nutritious food. His grandmother was his payee before she died and now my daughter (R1's sister) is the payee. Hospital record dated 4/8/2023 at 6:23PM documents the following: [AGE] year-old male presents to ED for psych eval, patient reportedly left a nursing home and is wanting to go back, however patient was told he needs to come to ED for evaluation prior to returning. Patient denies HI, delusions, hallucination. There are no other complaints at this time. At 10:33PM, the same hospital record documents: Patient discharged , instructions given, follow ups discussed. Patient verbalized understanding, shows no signs of distress, patient is alert and oriented. Patient going back to previous facility, blood pressure elevated, Ed MD aware, patient has no other questions or concerns at this time. At 11:44PM, same medical record documented the following: Facility RN called after receiving over the phone report stating that patient was discharged a week ago, this RN explained to the nurse that was not communicated. What was explained is that the worker and the previous RN was told that patient needed to have psychiatrist evaluation prior to being discharged back to the nursing home. The nursing home RN stated, I just came on shift and was told about this and (ambulance company) won't take him back to you. This is the same nurse who took report prior to patient's departure, she also stated, I am just fulfilling orders and will speak to my management. 5/5/2023 at 10:57AM V27 and V28 (Emergency Medical Technician from the local Fire Department) said that R1 walked up to the station and knocked on the door. He said he came from the nursing home across the street, and they told him to go to the hospital. We didn't talk to the facility at all because we didn't see that there was any point in that once we had assessed him and got him situated on the stretcher. We were pressed for time. I have personally gotten a call from (R1) before, so I was familiar with him and knew that he lived at (facility). R1 called 911 back in January because they were trying to send him to the hospital, and he said that the private ambulance was taking too long. He said he wanted to go somewhere else but ultimately, we ended up not taking him because he needed a psychiatric evaluation, and the nearest hospital wouldn't have been able to treat him for that. I haven't had any additional calls or any instances where a resident has come over to say they are being denied entry. Emergency department physician progress note dated 4/9/2023 at 3:35AM documented: [AGE] year-old developmentally delayed presents for psychiatric evaluation after voluntarily leaving nursing home, returning after 8 days. He states he would like to go back; they are requesting that he be evaluated. Denies any SI, HI hallucinations, bizarre, however this appears to be his baseline. No physical complaints of shortness of breath, vomiting, abdominal pain, calm cooperative .he was subsequently transported via EMS (Emergency Medical System). I was informed subsequently that the supervisor at the nursing home had discharged the resident from their facility, RN (Registered Nurse) did explain to them that this is inappropriate, we were not informed of this, and patient has already been discharged and accepted back to the facility, they will speak to their superior. Hospital record also included hospital nurse's note dated 4/9/2023 at 10:13AM, which documented: patient received from EMS with reports of aggressive behavior .came to this ED yesterday for evaluation, then sent back to the facility but was told he needs inpatient stay and that his medications need to be adjusted. Emergency department nurse's note dated 4/9/2023 at 11:11AM includes received a call from facility administrator stating that patient was out on pass and never returned and was discharged from the system. He reported that patient has displayed this behavior before, administrator was given a fax number to send discharge instructions so that alternative placement can be secured, patient made aware that he cannot return to the facility. On 5/3/2023 at 2:20PM, V12 (Facility 2 representative) stated that the resident was admitted to their facility from 4/18 to 4/24/2023 with a diagnosis of schizophrenia. R1 was admitted from a psychiatric hospital from [DATE] to 4/18/2023 before coming to their facility. Hospital record dated 4/10/2023 states the following: Patient presents as 37yr year old male previously diagnosed with schizophrenia/schizoaffective disorder presents to the emergency room after exacerbation of mood and psychotic symptoms. Per petition, patient received from EMS with reports of aggressive behavior, patient received alert and cooperative, endorses that he was out on pass for 6 days, attempted to go back to facility and they informed him that he needs a psychiatrist evaluation, and he came to this emergency room yesterday for evaluation, patient then went back to the facility and was told that he needs an inpatient stay and that his medications needs to be adjusted. 5/4/2023 at 3:30PM, V18 (Licensed Practical Nurse/LPN) said that she recalls the resident, he was assigned to the set with R1 on 3/28/2023 but R1 was already gone by the time she came to work on second shift. It was reported to her that R1 was out on community pass and did not return. When they had a head count around 8PM they noticed that the resident was still not back, they searched all the rooms and did not find him. V18 notified the administrator who instructed her to inform all the MHTs (Mental Health Technician) to go out and search for R1 within the area. The administrator also told her to call the police. V18 said that she called the police and gave them a description of the resident. The police asked her if she wanted to file a missing person report and she said no because she was thinking that the resident would come back. V18 stated that she also called the family. V18 was asked if R1 ever expressed the need to leave the facility and she said no, but one time he brought a paper for her to sign stating that he has been of good behavior and taking his medications. V18 said she told him that she could not sign the paper because she does not know him well enough to sign that. V18 also said that she heard that the resident came back to the facility a couple of days later but was sent to the hospital. 5/5/2023 at 1:11PM V4 (Director of Behavioral Health) said that she does not know of anytime R1 returned to the facility after he left. V4 does not normally work the weekend. If resident showed up, the facility could have given him verbal direction on how to get to the hospital. Surveyor asked V4 why the facility would give the resident verbal direction and she said, he is independent and out in the community, he was considered as gone AMA (against medical advice) after he signed out on a pass and did not return. V4 was asked if R1 still had belongings at the facility after he went out on a pass and she said that she is not sure if the resident had any belongings; if he did, staff could have assisted him. V4 added that R1 never told her that he wanted to be discharged . 5/5/2023 at 1:39PM, V1 (Administrator) said that R1 came back to the facility after he left, inquiring about food and they explained to him that he has gone AMA and would have to go to the hospital for evaluation. V1 said that the facility called the hospital ahead of time and they were requesting a referral. They went back and forth with the hospital about it. V1 added that he was not present at the facility when R1 returned, a staff member called him, and he cannot recall who the staff was because he does not work on weekends. V1 was asked if they asked R1 to sign the AMA paper at that point and he said, no, I am not sure why not. V1 said that he asked someone at the facility to give R1 a sandwich since R1 said that he was hungry. 5/9/2023 at 2:02PM, V29 (Medical Director) said that that when a resident leaves the facility and does not return, the first thing is to file a missing person report, even if the resident was gone for 10 minutes. If for any reason the facility cannot find a copy of the report, it should be re-filed. V29 added that AMA is not when a resident signs out and absconded from the facility. If a resident wants to leave AMA, they should sign the AMA form; even if they refuse to sign, the facility should explain to the resident the risks of leaving AMA. V29 said that when R1 came back to the facility after being away for several days, telling him to go to the hospital on his own is the worst thing to do, especially for someone with a history, they should have put him in a safe place and made sure that he is stable and called an ambulance to take him to the hospital and take it from there. Review of facility AMA (Against Medical Advice) policy revised 3/22/22 stated in part that it is the policy of the facility to acknowledge the right of a resident to sign him/herself out of the facility without the consent of or an order from the attending physician providing that the resident has the decisional capacity to do so. Under procedure, the policy states that prior to leaving the facility, discharge planning must identify the discharge destination, and ensure it meets the resident's health and safety needs as well as preferences. The resident's physician will be notified of the resident's request to leave the facility against medical advice. The nurse on duty will provide the resident and/or legal guardian of information regarding the resident's current treatment and medication regimen. Medications will be provided to the resident or the legal representative with physician conversation that harm would ensue without such medications. Any resident or legal representative choosing to discharge or be discharged without the consent of, or an order from the attending physician is expected to sign the AMA form. In the event that resident is signing himself/herself out AMA, his/her legal representative and /or family member will be notified by facility personnel. Resident leaving the facility against medical advice is responsible for their own transportation with the safety of the resident maintained. If resident is unable to physically transfer/discharge self from the facility safely, the facility will notify the resident's representative/POA, and ombudsman. APS (Adult Protective Services) will be notified if the facility feels the AMA discharge setting does not meet the resident's post discharge and appears unsafe. The Immediate Jeopardy that began on 4/8/23 was removed on 5/9/23 when the facility took the following actions to remove the immediacy. 1. R1 no longer resides at the facility. 2. Education will be provided to the IDT team, admissions, Social Service staff and Nurses on proper discharge and transfer using revised policy for Bed hold/discharge transfer policy. Director of Nurses, Assistant Director of Nurses and Psychiatric Rehabilitation Services Director will be responsible for in-service. Initiated 5/9/23 3. Elopement risk, unauthorized leave, community survival assessment will be revised by corporate and will be used to provide education to the nursing and social service staff. Initiated 5/9/23 4.The following policies were reviewed and revised: -Therapeutic pass -Bed/hold discharge/transfer notice -AMA policy -ALL WILL INCLUDE circumstances under which we would not accept the patient back and any conditions required prior to re-admission. Initiated 5/9/23 to be completed by 5/11/23 5. These policies and revised assessment will be used to provide training to all nursing staff, social service staff and IDT. The training will be provided by corporate staff. All prn, part time and on leave staff will be re-educated prior to next scheduled shift. Staff will acknowledge information via signature. Initiated 5/9/23 to be completed by 5/11/23 6. The Medical Director was notified by the Administrator and reviewed the facility's immediate action plan. He agrees with immediate action plan. Initiated 5/8/23 7. QA team met to review policy and procedures changes including the Medical Director. Administrator, Assistant Administrator will conduct audit of discharged residents weekly. To be completed on 5/10/23 8. Policy on bed/hold/discharge transfer and therapeutic pass will be sent to each responsible party and each resident who is their own responsible party and acknowledged by signature. Mail will be sent certified. Any returned not signed will have a call placed and will be witnessed by two staff and documented as such. To be completed on 5/10/23
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** There are multiple deficiencies identified. 1.) Based on interview and record review, the facility failed to properly supervise ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** There are multiple deficiencies identified. 1.) Based on interview and record review, the facility failed to properly supervise a resident with a known history of elopement who was assessed as requiring staff supervision for ambulation on and off unit; failed to supervise the resident while smoking; failed to have a physician order for unsupervised outside pass privileges; failed to follow their policy for missing resident/elopement; and failed to follow their behavior management level program agreement. These failures affected one of one (R1) resident reviewed for supervision and resulted in R1 leaving the facility on 3/28/23 while on an unsupervised smoke break. While out in the community, R1 was without access to food, shelter, or therapeutic medication and was subsequently admitted to the hospital on [DATE] for aggression and presented with exacerbation of mood and psychotic symptoms. The Immediate Jeopardy that began on 3/28/23 when the facility failed to monitor R1 with a known history of elopement, which resulted in the resident leaving the building unsupervised. V1 (Administrator) was notified of the Immediate Jeopardy on 5/8/23 at 11:54AM. The survey team verified by observations, interviews, and record review, that the Immediate Jeopardy was removed on 5/9/23 but noncompliance remains at Level Two because additional time is needed to evaluate the effectiveness of the interventions implemented. Findings include: R1 is a 37- year-old male who was admitted to the facility on [DATE], with past medical history including, but not limited to bipolar disorder unspecified, moderate intellectual disability, essential primary hypertension, hyperlipidemia, type 2 diabetes, nicotine dependence, other symptoms and signs involving appearance and behavior. Review of facility Minimum Data Set (MDS) dated [DATE], section G (functional) coded R1 as requiring supervision for all ADLs including ambulation on and off unit. Facility sign-out/in record presented by the facility shows that R1 signed out to the front on 3/28/23 at 10:15AM. Progress note dated 3/28/23 reads that R1 was granted an independent community pass. During an unsupervised smoke break, R1 left the facility and did not return. During an interview with R1's relative on 5/3/23 at 2:49PM V20 (Family Member) said, R1 never finished high school and has exhibited psychiatric problems since he was a young adult. V20 said, R1 can feed himself and dress himself, but he needs help with his other needs such as cueing for maintaining hygiene and taking medications. V20 indicated that R1 cannot make sound decisions and because of this, she became his representative payee after his grandmother, who was the previous payee, passed away. V20 said, R1 ended up in another nursing facility in (name of city), after being hospitalized at some point when he left this facility. Review of resident's medical record show the following progress note documented by V10 (Psychiatric Rehabilitation Services Coordinator/PRSC) on 1/31/2023 at 9:32AM: Resident approached writer (for the seventh time) about getting an independent pass. Writer denied resident request and explained that because he was just readmitted from the hospital that he was ineligible for a pass at this time. Resident stated that he understood. Writer will revisit topic later. Another progress note dated 1/31/2023 at 14:30 states in part: It was brought to writers' attention that resident has an unauthorized exit from the facility. Resident Mother notified facility that resident visited sisters' home and was provided funding to return to [the facility]. Facility aware of resident exit. At this time, a missing person's report has been filed and awaiting Resident return. MD (Medical Doctor), Administration and Nursing aware of all the above. Review of resident's care plan did not show an active care plan for risk of elopement. On 5/3/23 at 2:50pm V10 (PRSC) said that I created the elopement care plan as part of the plan of correction for the elopement that occurred on 1/31/23. I discontinued the care plan 2/24/23 because we decided that R1 could work on getting a community pass. On 5/3/24 at 3:40pm V10 said, as far as the elopement assessments, from my understanding because R1 was trying to get a community pass, we couldn't mark him as being at risk for elopement. I scored it as no risk so that he would be eligible to petition for a pass even though he eloped in the past. On 5/1/23 at 10:38AM V21 (Family Member) said, R1 left the facility before in January, improperly dressed without coat and socks in the cold. He was originally transferred to this facility because he needed treatment for his mental health and assistance with activities of daily living. V21 said she begged staff not to give R1 a pass to the community because he was likely to leave and not return and he was unable to take care of himself without assistance. When V21 was notified that R1 left on pass and did not return on 3/28/23, she called the facility and asked why staff would give him a pass when R1 already showed that he can't take care of himself. On 5/5/23 at 11:23am R1 was interviewed over the phone. R1 was alert and oriented but responded slowly, speaking with disorganized thoughts. R1 said, I was on a red pass (independent) and went outside to smoke and kept going. I went to see if I could find another nursing home to go to. I was hoping to transition to an independent facility with a single room and I didn't know that I would be sharing a room with three other people before I got here. When I left, I was gone for about a week. I was hopping trains most of the time. I didn't take any medication from the facility and didn't have any food. Facility Policy titled Community Pass Guidelines revised 11/25/19 states in part: The resident has the right to community access with the consent of the facility, physicians' orders, and the resident' cooperation with the standards described within. Review of most recent physician orders for R1 did not show any order for independent community pass. Further review of facility, Release of Responsibility for Leave of Absence (sign in/out) form (dated 3/28/23) documented that R1 signed out of the facility at 10:15AM to go outside at the front of the facility. On 5/3/23 at 12:16PM, V1 (Administrator) said, when the residents write front on the sign-out sheet, it usually means they are going out to smoke. When R1 went outside, he was expected to smoke and come back in but since he had a community pass it wasn't unusual that he did not come back right away. On 5/4/23 at 1:45PM V15 (Mental Health Tech/MHT) said, I was working a double on the day that R1 went outside and did not return. He went outside to smoke and didn't come back in the with other residents, but I didn't think too much of it because he had an independent pass. We don't supervise residents who go out to smoke on the front because they have a peer or independent community pass. R1 had had the independent pass for a long time but they never told him about it, so he didn't know. Since I was there later that night, I noticed that it was around 7 or 8pm that he had not returned. I informed V10 (PRSC) and the nurse. I'm not sure what they did after that. Community Survival Skills assessment dated [DATE] was signed by V4 (Director of Behavioral Health) on 3/29/23. R1 left the facility unsupervised on 3/28/23. Most recent care plans reviewed for R1 documented that Level II (peer) and Level III (independent) pass were both implemented on 2/24/23. On 5/2/23 at 12:32PM, surveyor requested documentation that would support R1 going out with a peer pass. V1 said, unfortunately, those documents are not a part of the resident's record and are not kept. They are currently in the shred box. We have some people looking through them to see if we can find them. During the course of this survey, the facility did not provide documentation that R1 went out and was supervised on Level II pass at any time. Review of Smoking Safety Risk assessment dated [DATE] by V10 (PRSC) noted that R1 required supervision while smoking and was not able to store smoking materials. Progress Note dated 3/28/23 at 9:10PM written by V6 (Group Facilitator) reads: staff determined R1 had not returned from community pass. On 5/4/23 at 3:30PM, V18 (Licensed Practical Nurse/LPN) said, I worked 3-11PM shift the day that R1 left. The CNAs were doing head count and noticed that R1 was not in the building. I don't remember seeing him during my shift. I was informed that R1 was on community pass from the previous shift and had not returned around 8pm. I called V1 (Administrator), and he informed me to call the police and then he called and asked the MHTs (Mental Health Tech) that were in the building to go and look for him in the surrounding area. I called the police and gave them a description and they asked me if I wanted to file a missing person's report and I said no because I didn't think he was missing but still out on pass. I called the family to let them know that he had not returned. I heard that he came back to the facility some days later, but they wouldn't let him come back and sent him to the hospital. Facility policy titled, Code Pink- Missing Resident/Elopement revised 11/15/18 states in part: All personnel are responsible for reporting a cognitively [impaired] resident attempting to leave the premises, or suspected of missing, to the Charge Nurse as soon as practical. This includes any resident that did not sign out on pass and/or did not notify a staff member of his or her leaving. The following steps should occur: 3. Notify the sheriff and/or police department and file a missing person report. The facility was unable to provide any documentation that a missing person's police report was filed on 3/28/23 for R1. Facility progress note dated 3/29/23 at 8:02PM written by V26 (Assistant Director of Nurses/ADON) said that R1's mother was called and left a voicemail. Progress note dated 3/30/23 at 2:50PM said that R1's mother called the facility saying she needed to speak with a manager and wanted to know why we gave her son community access so he could run away. Progress note dated for 3/29/23 at 8:47 AM was written on 3/30/23 at 2:50pm and said that a missing person's report was filed for R1 with the local police department. Surveyor called the police department and a representative indicated that there was no report filed for R1 missing on that day. Further review of progress notes written on 3/29/23, 3/30/23 and 3/31/23 indicated that facility staff were calling various shelters, hospitals, and the morgue but they were unable to locate R1. Progress note written on 4/5/2023 at 6:53pm by V10 (PRSC) stated, Writer spoke with resident's mother. She confirmed that resident was located and prefers to be homeless over returning to the facility. Administration notified. Writer asked for resident's phone number, but mother declined. Writer encouraged mother to reach out to resident and see if he was interested in returning. Writer also explained the 10 Day policy. On 5/3/23 at 2:00PM, V12 (Facility 2 Representative) said, R1 was admitted to them from a local hospital on 4/18/23, where he had an inpatient psychiatric evaluation from 4/10/23 to 4/18/23. Hospital admission record dated 4/8/23 noted that R1 presented to the emergency room with no complaints reporting that he left the facility and wanted to go back, however was told that he needed to come to the Emergency Department prior to returning. He was evaluated and nurse to nurse communication was documented from the hospital to the facility at 9:32PM. The hospital discharged R1 back to the facility via private ambulance at 10:33PM. At 11:56PM, a nurse from the facility called back to the hospital stating that 'the patient was discharged a week ago'. This nurse was unable to be identified. Further notation states that a facility nurse said, 'I just came on shift and was just told about this and [the ambulance] won't take him back to you'. Facility nurse said, 'I am just fulfilling orders, I will speak to my management.' Fire Department run sheet dated 4/08/23 at 6:18PM stated, in summary, patient presented to EMS as a walk-in patient stating he needed to be mentally evaluated prior to returning to his housing. Patient was assisted to the ambulance and secured and assessed. Patient was transported to [local hospital]. ED (Emergency Department) contacted with report and received no orders. Patient arrived at the ED where care and report were transferred to the [ED RN]. Incident address on the report indicated this fire department station is located across the street within view of the facility. On 5/5/23 at 10:57AM V27 and V28 (Fire Department Paramedics) said, R1 walked up to the station and knocked on the door. He said he came from the nursing home across the street, and they told him to go to the hospital because he needed a psychiatric evaluation. We didn't talk to the facility at all because we didn't see that there was any point to that once we had assessed him and got him situated on the stretcher. We were pressed for time. I have personally gotten a call where I responded to him before in January, so I was familiar with him and knew that he lived at this facility. When R1 arrived at the Emergency Department, he was admitted , and staff filled out a Petition for Involuntary/Judicial admission form. The form dated 4/9/2023 states in part: this petition is being initiated by reason of 1. Emergency inpatient admission by certificate; 2. Emergency admission of the developmentally disabled. [R1] is a person with mental illness who: because of his or her illness is reasonably expected, unless treated on an inpatient basis, to engage in conduct placing such person or another in physical harm or in reasonable expectation of being physically harmed; in need of immediate hospitalization for the prevention of such harm. The petition goes on to state that this assessment was based on the following: [R1 was] received from EMS (Emergency Medical Service) with reports of aggressive behavior. [R1 was] received alert, oriented, calm, and cooperative, endorses that he was out on pass for 6 days and that he attempted to go back to facility, and they informed him that he needs a psych eval and he came to this ED yesterday for the evaluation. [Thereafter, R1 was] sent back to the facility and was told that he needs an inpatient stay and that his meds need to be adjusted. R1 was transferred to another hospital in (name of city) where he was admitted on [DATE] for a chief complaint of aggression. This hospital record dated 4/10/23 documented that R1 was diagnosed with schizoaffective disorder/ Schizophrenia and Mild interpersonal conflict and was started on quetiapine (an antipsychotic medication). During assessment, in the History and Physical section, it was noted that R1 exhibited psychotic disorganized thought process, appeared to be responding to internal stimuli and exhibited guarded demeanor and paranoid ideation. Behavior appeared impulsive and unpredictable. During this assessment, R1 admitted to having a previous history of poly substance abuse. On 5/5/23 at 1:11PM V4 (Director of Behavioral Health) said, I was not made aware of R1 returning to the facility. If he were to have showed up, we would ask him what he needed and give him verbal directions to the hospital because it was considered that he left against medical advice. If he was coming to pick up his belongings, the staff could've given them to him or called 911 if he was in serious need of care. According to google maps, the distance from the facility to the nearest hospital is 4 miles. On 5/5/23 at 3:40PM V34 (Assistant Administrator) said, it was administration who decided that R1 would be discharged . He did have some belongings that were left behind that his sister came to pick up about a week ago. On 5/9/23 at 2PM V29 (Medical Director) said, I was not made aware of R1 leaving the facility during a smoking break unsupervised. The staff should be supervising smoking breaks all the time. If the resident left even for 10 minutes, they should have enacted the protocol by going to look for him, to find him. In this case the resident absconded and would not be considered leaving against medical advice. Leaving against medical advice requires an understanding, provided to the resident that they are leaving the facility who is providing care for their needs. They must sign out to ensure their understanding that, even though they may not have access to food, medication, and safe shelter, they are choosing to leave the facility. If they refuse to sign, then that should be witnessed by more than one person and communicated to the administrator. My understanding of the peer pass system is that when a resident first comes into the facility, they have a three-week observation in order to determine if they can follow the rules and be safe in the community. The team says this resident is okay and gradually gives them a pass to go outside- usually for a limited time. Residents cannot be supervisory agents of one another. Someone who needs supervision can go outside and into the community, but they should be escorted by a staff member because staff has some legal standing and a level of responsibility for keeping the residents safe. At the very least, they will be able to observe the resident if they decided to go off and leave because then the staff member would be able to communicate that and the protocols for finding the resident will take place. Common sense tells me that residents cannot supervise each other. If smoking breaks were supervised, it would 100% prevent people from taking off. I haven't been made aware of anything like this happening before but occasionally if someone wants to leave and they let me know. I say to follow the protocol. The circumstances of allowing this resident who has absconded back into the facility, depends, such as how is the resident presenting? Does he appear to be safe to come back into the facility? Sending the patient away at the door would not be advised, particularly if the resident had a relationship with the facility and has recently been living there. They should not have told him to find his way to the hospital alone, but they could have sent him to the emergency room using an ambulance or emergency services to ensure safe transport. The Immediate Jeopardy that began on 3/28/23 was removed on 5/9/23 when the facility took the following actions to remove the immediacy. 1. R1 is no longer at the facility. 2. All residents who successfully petitioned for a community pass and have been deemed able to navigate in the community were reassessed to ensure that their community and elopement assessments are accurate. Initiated 5/5/23 3. All residents were reassessed to determine their ability to smoke unsupervised. Their smoking assessment indicates they are independent smokers. The assessments were updated as appropriate. The Psychiatric Rehabilitation Services Director and the Director of Behavioral Services were responsible for updating the assessments. Initiated 5/5/23 4. The level 2 pass program will be eliminated. Residents wanting independent passes will go on supervised outings with staff. These supervised outings will help facility assess residents trying to obtain an independent pass. Initiated 5/8/23 and ongoing 5.Assessments were reviewed to ensure accuracy, implement interventions as needed and update care plan accordingly. Assessments will be reviewed by Inter Disciplinary Team composed of Administrator, Director of Nurses, and Psychiatric Rehabilitation Services Director. Initiated 5/5/23 and ongoing 6. Ongoing education of all staff regarding supervision policy to address that staff are not to leave any area with residents present who require supervision and maintain supervision of any supervised exits, verifying residents' community access pass prior to allowing them to exit facility, and smoke break procedures. Facility will ensure staff understanding of the policy via a QA tool. If it is determined staff do not have a sufficient knowledge base, re-education will occur. All staff will be trained by 5/5/2023 and any staff on leave or unavailable were called and are being in serviced via phone, via zoom call and again before next scheduled shift. The Administrator, Assistant administrator, Human Resources Director, Assistant Director of Nurses were responsible for the staff training. Initiated 5/5/23 and ongoing 7. Elopement and community pass binder are at the front desk and each nurse's station. PRSD is responsible for maintaining and updating the elopement binder. Facility added residents with passes to the elopement binders. Completed 5/5/23 8. The Medical Director was notified by the Administrator and reviewed the facility's immediate action plan. He is in agreement with immediate action plan. Completed 5/5/23 9. QAPI review with Medical Director to review plan of action. IDT conducts assigned regular rounds during shift to ensure visual monitoring and staff supervision. Department heads will be responsible for QA monitoring. Action plan will be reviewed monthly at QAPI meeting. Initiated 5/5/23 2.) Based on interview and record review, the facility failed to monitor residents who were identified as needing staff supervision during smoking breaks and failed to supervise residents without an independent community pass while out in the community with other residents. These failures affected 19 of 25 residents who were reviewed for supervision while smoking with community access. Findings include: According to a list provided by the facility, nine residents (R6, R8, R9, R10, R11, R12, R13, R14 and R15) have been assessed to have a Level II Peer Pass. Of those nine residents, seven of them (R6, R8, R9, R10, R11, R12 and R14) smoke and were assessed to require supervision while smoking (Safe Smoking Assessment). 10 residents (R7, R16, R17, R18, R19, R20, R21, R22, R23 and R24) out of 15 residents who have an independent (Level III) community pass smoke and have been assessed to require supervision while smoking. Smoking assessments for R6, R7, R8, R9, R10, R11, R12, R14, R17, R18, R19, R20, R21, R22, R23 and R24 were reviewed and noted to be updated on 5/5/23. Elopement assessments for theses residents were also reviewed. On 5/8/23 at 12:54PM V4 (Director of Behavioral Health) said, we went and reassessed all the residents who have a community pass to make sure their assessments reflect that they are appropriate to be out in the community. We combined the community survival assessment with the elopement risk assessment. The smoking assessment has a point system that automatically generates the points, but I don't recall what the point scale is evaluating or what the numbers mean on the assessments. It is appropriate for residents to smoke in front of the facility unsupervised because they have a community peer or independent pass. Residents can't light their own cigarettes because they need supervision while smoking. The cigarettes are lit by the receptionist or the MHT (Mental Health Tech) that lets the residents out of the building during smoke breaks. On 5/08/23 at 2:00PM V1 (Administrator) said, we are working on the policy now, and have decided to get rid of the Peer Pass system. We will implement the policies tomorrow once they have been approved. V1 presented revised policy which was approved with the abatement plan on 5/9/23 at 10:30AM. In the Facility's Behavior Management Level Program Level II expectations were revised to indicate that this pass will be with staff only, whereas the previous system in place allowed residents to go out into the community with and be supervised by their peers. On 5/9/23 at 3:35 PM V3 (PRSD) said, per the new policy we have incorporated two additional smoke breaks at 10:45AM and 5:30 PM that will be supervised by either the activity staff or the MHT. We have taken all the blue passes (Peer) and the residents who don't have passes will continue to smoke supervised on the back patio. Residents are now able to go out into the community if they are with staff. All the residents who have been assessed to have a Level II (peer pass) have been reassessed and their care plans have been updated. I, (V4), the psychotropic nurse, V26 (ADON), and the medical team have been updated on the new policy. The goal is for every staff member to be updated on the new policy by the end of business day. Residents still have the opportunity to have a red independent pass where they can go out alone. On 5/9/23 at 3:35 PM V31 (MHT) and V32 (MHT) were interviewed regarding the new policy. V32 said we were just updated coming into the facility that there will be no more blue passes. Residents who leave the building need to be supervised and it will take 30 days to move up a level to get an independent pass. V31 said things that would be looked at in order for a resident to get a level three pass are hygiene, making sure they attend their groups regularly and supervision during group outings to see how they behave. V32 said the residents can go outside as long as activities or the MHT take them out. V31 said this new policy started today. I've been working here for about six months. V32 said I started two months ago. V31 said if a resident is missing or leaves the group while we're outside, we're supposed to report it to the Administrator right away.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Assessment Accuracy (Tag F0641)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to accurately assess a resident for an independent outside pass. This ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to accurately assess a resident for an independent outside pass. This failure affected one (R1) of three residents reviewed for resident assessments and resulted in R1 being approved for an independent community pass despite having a documented history of elopement and self-care deficits. R1 did not return to the facility after leaving on pass and was subsequently admitted to the hospital with a diagnosis of schizophrenia, exacerbation of moods and psychotic symptoms. Findings include: R1 is a [AGE] year-old male who was admitted to the facility on [DATE], with past medical history including, but not limited to: bipolar disorder unspecified, moderate intellectual disability, essential primary hypertension, hyperlipidemia, type 2 diabetes mellitus without complications, nicotine dependence, other symptoms and signs involving appearance and behavior, etc. Per record review, facility Minimum Data Set (MDS) assessment dated [DATE], section G (functional) coded R1 as requiring supervision for all ADLs including ambulation on and off unit. Section C (cognition) of the same assessment coded R1 with a BIMs score of 15. On 5/1/23 at 10:38AM V21 (Family Member) said, R1 left the facility before in January improperly dressed without coat and socks on, in the cold. He was originally transferred to this facility because he needed treatment for his mental health and assistance with activities of daily living. V21 said she begged staff not to give R1 a pass to the community because he was likely to leave and not return and he was unable to take care of himself without assistance. When V21 was notified that R1 left on pass and did not return on 3/28/23, she called the facility and asked why staff would give him a pass when R1 already showed that he can't take care of himself. On 5/3/23 at 2:49PM V20 (Family Member) said, R1 never finished high school and has exhibited psychiatric problems since he was a young adult. V20 said, R1 can feed himself and dress himself but he needs help with his other needs such as cueing for maintaining hygiene and taking medications. V20 said that R1 cannot make sound decisions and because of this, she became his representative payee after his grandmother, who was the previous payee, passed away. V20 said that R1 ended up in another nursing facility in (name of city) after being hospitalized at some point when he left this facility. Further review of resident's medical record shows the following progress note documented by V10 (Psychiatric Rehabilitation Services Coordinator/PRSC) on 1/31/2023 at 9:32AM - Resident approached writer (for the seventh time) about getting an independent pass. Writer denied resident request and explained that because he was just readmitted from the hospital that he was ineligible for a pass at this time. Resident stated that he understood. Writer will revisit topic later. Progress note dated 1/31/2023 at 14:30 (2:30PM) states in part: It was brought to writers' attention that resident has an unauthorized exit from the facility. Resident Mother notified facility that resident visited sisters' home and was provided funding to return to facility. Facility aware of resident exit. At this time, a missing person's report has been filed and awaiting Resident return. MD, Administration and Nursing aware of all the above. [sic] Elopement risk assessments dated 1/30/2023 and 2/24/2023 documented that R1 has history of wandering and elopement, has a diagnosis of dementia and/ or mental illness, has reported and documented episodes of elopement and has signs of compromised decisional capacity and substantially impaired judgement and /or physical limitations that would place the resident at risk in the community. assessment dated [DATE] concluded that the resident is at risk to elopement and should be placed on an elopement protocol; the assessment of 2/24/2023 however concluded that R1 is not at risk of elopement at this time. Another elopement assessment initiated by V10 (PRSC) dated 3/23/2023 documented that R1 does not have a history of wandering or elopement, does not have a diagnosis of dementia and/or mental illness, does not have documented episodes of elopement and /or attempts to elope and does not have signs of decisional capacity and substantially impaired judgement that would place him at risk in the community. The same assessment was signed by V4 (Director of Behavioral Health) on 3/29/2023. R1 left the faciity on an independent pass on 3/28/23. On 5/3/2023 at 2:50PM, V10 (PRSC) was asked why the elopement assessment for 3/23/2023 stated that R1 does not have a history of elopement and no documented episodes of elopement as well as not having compromised decisional making capacity, and why the document was signed by another staff the day after the resident left the facility. V10 said, I guess the answer to those questions should have been a yes because R1 has eloped before. Looking at the elopement risk assessment dated [DATE], I initiated the assessment. I don't know why it was signed and locked by V4. I usually create my own documents and sign them so that they are locked. This document may have been looked over by V4 which is why she signed it. When an assessment is open, the information can be changed before it is locked. V10 added, I created the elopement care plan on 2/16/23 for the Plan of Correction for the elopement that happened on 1/31/23. I discontinued the care plan on 2/24/23 because we decided that he could work on getting a community pass. R1 does not any active care plan in place for elopement or exit seeking behavior. 5/1/23 at 2:36PM, V4 (Director of Behavioral Health) said that she signed the elopement assessment initiated on 3/23/2023 by V10 on 3/29/2023 because she noticed that the PRSC who initiated the assessment did not lock it; so, she locked it and signed it. V4 stated that she did not change anything in the assessment and did not look at the resident's history. When asked if it is possible for someone to make an adjustment to as assessment if it is not locked by the person that initiated it, she said, yes. 5/5/23 at 11:23AM, R1 was interviewed over the phone. R1 was alert and oriented but responded slowly, speaking with disorganized thoughts. R1 said, I was on a red pass (independent) and went outside to smoke and kept going. I went to see if I could find another nursing home to go to. I was hoping to transition to an independent facility with a single room and I didn't know that I would be sharing a room with three other people before I got here. When I left, I was gone for about a week. I was hopping trains most of the time. I didn't take any medication from the facility and didn't have any food. Facility progress note dated 3/29/23 at 8:02PM written by V26 (Assistant Director of Nurses/ADON) said that V21 (R1's mother) was called and left a voicemail. Progress note dated 3/30/23 at 2:50PM said that R1's mother called the facility saying she needed to speak with a manager and wanted to know why we gave her son community access so he could run away. On 5/3/23 at 2:00PM, V12 (Facility 2 Representative) said, R1 was admitted to them from a local hospital on 4/18/23, where he had an inpatient psychiatric evaluation from 4/10/23 to 4/18/23. Hospital record dated 4/10/2023 states the following: Patient presents as 37yr year old male previously diagnosed with schizophrenia/schizoaffective disorder presents to the emergency room after exacerbation of mood and psychotic symptoms. A job summary for social services presented by V1 (Administration) states that the primary purpose is to implement the programs of the social services department, to assure that the medically related emotional and social needs of the resident are met/maintained on as individual basis, to safeguard health, safety and welfare of all manner in accordance with facility's established policies and procedures applicable laws and regulations and the directions of your supervisor who include the PRSD, administrator and/or other members of the facility's management to whom such persons report. The responsibilities listed include, but not limited to completing proper documentation upon admission, quarterly, and annually. Documenting the resident's progress on a regular basis, including incidental, monthly, and quarterly notes. Contacting community agencies for the purpose of resident referral.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Requirements (Tag F0622)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their discharge planning policy by failing to identify the d...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their discharge planning policy by failing to identify the discharge needs of a resident, failed to have an active discharge care plan with measurable goal and failed to involve the resident and their representative in the development of a discharge plan. This failure affected one of one (R1) resident reviewed for resident discharge. Findings include: R1 is a [AGE] year-old male who was admitted to the facility on [DATE], with past medical history including, but not limited to bipolar disorder unspecified, moderate intellectual disability, essential primary hypertension, hyperlipidemia, type 2 diabetes mellitus without complications, nicotine dependence, other symptoms and signs involving appearance and behavior, etc. Review of progress note by V10 (Psychiatric Rehabilitation Services Coordinator/PRSC) dated 1/27/2023 at 9:55AM reads: Writer met with resident to check on their well-being and mental state after returning from hospital. Resident stated that he is interested in transferring to another facility. There is no significant change in resident's behavior, and they are appropriate for this facility. Writer will continue to monitor situation. On 1/31/2023 at 17:35 V10 documented: Resident approached writer (for the seventh time) about getting an independent pass. Writer denied resident request and explained that because he was just readmitted from the hospital that he was ineligible for a pass at this time. Resident stated that he understood. Writer will revisit topic on a later date. On 5/2/23 at 10:40am, V2 (Chief Nurse Officer Regional) said that the plan was for R1 to discharge back to a supportive living facility (which is similar to where he was prior) sometime in June. V2 continued to state that R1 is alert and oriented with a BIMS of 15; he left on 3/28, he signed out on pass. R1 has no guardian and no POA (Power of Attorney). We found out that he wasn't coming back when we spoke with his mother on 4/5, that's when his mother confirmed that he wasn't coming back. Care plan initiated 1/7/2023, with no goal stated that resident verbalizes the need to leave the facility. Interventions includes discuss with family and representative the discharge planning process, provide resident and/or family representative education that may include daily activity plan, diet, treatments, medications, etc., provide services according to car plan in an effort to enhance optimum wellbeing that may include any or all of the following: therapies as ordered, dietician consult, pain management, wound care, IV treatment. Review of facility release of responsibility and leave of absence form showed that R1 signed out at 10:15AM on 3/28/2023 to go out to the front of the building but never signed back in. On 5/2/2023 at 1:40PM, V10 (PRSC) said: I have been working here for about a year and R1 was my resident. He was hospitalized back in January because he eloped, and we were monitoring him so it wouldn't happen again. When he eloped the first time, it was because he wanted to go out into the community. The last time he left, he looked and didn't come back. I categorize elopement as an unauthorized exit. No point when I talk to him there, he expressed issues with wanting to leave the facility because he said he didn't have anywhere else to go. As far as discharge, R1 was looking to transfer to a different facility, and I was working with him to get discharged . He didn't want to share a room with other people. He had expressed it to me. At some point I called around to a few places but none of them had single rooms and so I asked his mom and his sister to come up with some suggestions and let me know. Surveyor requested documentation of any referrals that V10 might have sent out to other facilities or any documentation of discharge planning with the resident or family, but none was presented. During an interview with R1's relative on 5/3/23 at 2:49PM V20 (Family Member) said, R1 never finished high school and has exhibited psychiatric problems since he was a young adult. V20 said, R1 can feed himself and dress himself, but he needs help with his other needs such as cueing for maintaining hygiene and taking medications. V20 indicated that R1 cannot make sound decisions and because of this, she became his representative payee after his grandmother, who was the previous payee, passed away. V20 said, R1 ended up in another nursing facility in (name of city), after being hospitalized at some point when he left this facility. On 5/5/23 at 11:23AM, R1 and V21 (Family Member) were interviewed over the phone. R1 said, I was on a red pass and went outside and kept going. I went to see if I could find another nursing home to go to. I was hoping to transition to an independent facility with a single room and I didn't know that I would be sharing a room with three other people before I got here. I was gone for about a week. I am staying at (homeless shelter) right now. When I left, I went to my sister's house and she gave me $15, that's all the money that I had. I came back to the facility but a white woman in the therapy office said I couldn't come back unless I went to the hospital first. I went to the hospital, and they said I still couldn't come back. They didn't help me get there. I walked to the fire department across the street and told them that they wouldn't let me come back and they took me to the hospital and then they sent me to another hospital, and I stayed there for about a week. I still had belongings like a bag of clothes and stuff, but they didn't tell me I could get it. On 5/1/23 at 2:36pm (Director of Behavioral Health) said, when R1 came back from the hospital, he went through the assessment period. He was saying that the reason he wanted to leave was because he wanted more air. He is very high functioning with a high BIMS (cognitive status). He went through the process and petitioned, earned a peer pass and there were no issues or concerns. We consider him leaving as AMA (against medical advice) because he had a pass when he left. I didn't read his referral packet to look at his history. When we realized that he left, we followed the Code Pink policy, search local businesses, family is called; they said he chooses to be homeless. He was considered discharged after speaking to the mom. The mom called and said he chooses to be homeless. I don't know if he had belongings left in the facility. Residents sign out at the MHT (mental health technician) desk and the MHT gives the pass to the residents and lets them out of the door with the code. 5/1/2023 at 1:40PM, V1 (Administrator) said, we got an IJ (immediate jeopardy level deficiency) in February for R1 eloping, then he left in March as AMA. He went out on a community pass and did not return. 5/5/2023 at1:39PM, V1 (Administrator) said that R1 came back to the facility after he left for some days inquiring about food and they explained to him that he was considered gone AMA and that he would have to go to the hospital for an evaluation. 5/8/2023 at 10:54AM, V4 (Director of Behavioral Health) said that she is the one that notifies the ombudsman about resident discharges, she completes them on a monthly basis, she completed the January, February, and April notifications. V4 said that she did not complete the March one because she was on vacation but someone else completed it. Surveyor requested to see the completed forms for the last four months. Review of ombudsman notification of discharge/transfer for the month of April presented by V4 did not have R1 listed as being discharged in April. The same document for the month of March documented that R1 was discharged on March 28, 2023, the same day that he left the faciity on pass. R1's discharge location was listed as homeless and the comments stated, resident eloped from community pass. Review of facility census showed that resident was active as a resident until 4/5/2023. Surveyor presented this observation to V1(Administrator) and V4 (Director of Behavioral Health). V1 said, R1 did not elope, that is an awful use of the word. We realized that he was not coming back after speaking to the mother, R1 was not discharged in March and should have been on the April discharge list. 5/9/2023 at 2:24PM, V30 (Bookkeeper) said that no one notified her that R1 had been discharged . She saw it on the facility census and updated her record. R1 was discharged from the facility on 4/5/2023. 5/9/2023 at 2:02PM, V29 (Medical Director) said that said that when a resident leaves the facility and does not return, the first thing is to file a missing person report even if the resident was gone for 10 minutes. If for any reason the facility cannot find a copy of the report, it should be re-filed. V29 added that AMA is not when a resident signs out and absconded from the facility, if a resident wants to leave AMA, they should sign the AMA form, even if they refuse to sign, the facility should explain to the resident the risks of leaving AMA. Document titled, Discharge Planning Guidelines (review date of 1/2/23) presented by V1 (Administrator) includes: .discharge planning is the process of creating an individualized care plan, which is part of comprehensive care plan. It involves .to develop interventions to meet the resident's discharge goals and needs to ensure a smooth and safe transition from the facility to the post-discharge setting. The same document stated that discharge begins at admission and is based on the resident's assessment and goals for care, desire to be discharged , and the resident's capacity to discharge. The same document continues that discharge planning process should include, but not limited to the following: ensure that the discharge needs of each resident are identified and result in the development of a discharge plan for each resident. Involve the resident and the resident representative in the development of the discharge plan and inform the resident and resident representative of the plan. Address the resident's goal of care and treatment preferences. Inquire about their interest in receiving information regarding returning to the community. If the resident indicates an interest in returning to the community, the facility will document any referrals to local agencies or other appropriate entities made for this purpose.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure and document that a resident/resident representative and the...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure and document that a resident/resident representative and the local Ombudsman were notified prior to discharge. This failure affected one of one (R1) resident who was discharged from the facility after not returning timely while being out on a community access pass. Findings include: R1 is a [AGE] year-old male who was admitted to the facility on [DATE] with past medical history including, but not limited to, bipolar disorder unspecified, moderate intellectual disability, essential primary hypertension, hyperlipidemia, type 2 diabetes mellitus without complications, nicotine dependence, other symptoms and signs involving appearance and behavior, etc. Review of facility release of responsibility and leave of absence form showed that R1 signed out at 10:15AM on 3/28/2023 to go out to the front of the building but never signed back in. Progress note dated 3/31/2023 at 12:06 PM documented that the Psychiatric Rehabilitation Services Coordinator/PRSC called R1's mother to inform her of resident's pass access and his departure from the facility, mother told the staff to let her know when resident returns. Progress note documented by V10 (PRSC) dated 4/5/2023 at 18:48 (6:48 PM) states in part that the writer spoke with resident's mother who informed him that resident was located and prefers to live in the street over returning to the facility .writer explained the 10-day policy. Further review of resident's record did not show any documentation that the resident or his representative were informed of the discharge/bed hold policy. There is also no documentation that the Ombudsman was notified of the discharge or resident's absence from the facility. 5/2/23 at 10:40AM, V2 (Chief Nurse Officer Regional) said that the plan was for R1 to discharge back to a similar facility as he was previously (supportive living) in June. R1 is alert and oriented with a BIMS of 15 (cognitive status). He left on 3/28, signed out on pass. R1 has no guardian and no POA (power of attorney). We found out that he wasn't coming back when we spoke with his mother on 4/5, that's when his mother confirmed that he wasn't coming back. 5/8/2023 at 10:54AM, V4 (Director of Behavioral Health) said that she is the one that notifies the Ombudsman about resident discharges. She completes them monthly; she completed the January, February, and April notifications. She did not complete the March one because she was on vacation but someone else completed it. Surveyor requested to see the completed forms for the last four months. Review of Ombudsman notification of discharge/transfer for the month of April presented by V4 did not have R1 listed as being discharged in April. The same document for the month of March documented that R1 was discharged on March 28, 2023 (same day he left the faciity on pass). R1's discharge location was listed as homeless, and comments stated that R1 eloped from the community on pass. Review of facility census showed that resident was active until 4/5/2023. Surveyor presented this observation to V1(Administrator) and V4 (Director of Behavioral Health). V1 said, R1 did not elope, that is an awful use of word. We realized that he was not coming back after speaking to the mother. R1 was not discharged in March and should have been on the April discharge list. 5/9/2023 at 2:24PM, V30 (Bookkeeper) said that no one notified her that R1 had been discharged . She saw it on the facility census and updated her record. R1 was discharged from the facility on 4/5/2023. 5/9/2023 at 2:02PM, V29 (Medical Director) said that AMA (Against Medical Advice) is not when a resident signs out and absconded from the facility. If a resident wants to leave AMA, they should sign the AMA form, even if they refuse to sign, the facility should explain to the resident the risks of leaving AMA.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain professional standards of practice by staff ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain professional standards of practice by staff documenting on behalf of other staff members. This failure applied to one of one (R1) resident reviewed for medical records. Findings include: R1 is a 37- year-old male who was admitted to the facility on [DATE], with past medical history including, but not limited to bipolar disorder unspecified, moderate intellectual disability, essential primary hypertension, hyperlipidemia, type 2 diabetes, nicotine dependence and other symptoms and signs involving appearance and behavior. Facility sign-out/in record presented by the facility shows that R1 signed out to the front on 3/28/23 at 10:15AM. According to progress notes dated 3/28/23, R1 was granted an independent community pass. During an unsupervised smoke break, R1 left the facility and did not return. Progress note written by V6 (Group Facilitator) on 3/28/23 read: PRSC was notified that resident has not returned from community access pass. PRSC called emergency contacts on file and was able to speak with resident's sister who said she has not seen or heard from resident. Administration and nursing staff notified. PRSC will continue to monitor the situation. On 5/3/23 at 3:28PM V6 said, I am not a PRSC, and I don't have any idea and can't remember why I wrote a note on behalf of the PRSC. I can't remember why I did that or who told me R1 was missing. I wouldn't be the first person to be notified that he was missing. That would probably have been my supervisor. I don't know what I did after writing that note. If a resident was missing, I don't have any responsibility other than telling my supervisor. On 5/3/23 at 3:40PM V10 (PRSC) said, I probably asked V6 to write that note for me because I left the facility. I could have written it myself, but I was already gone. Surveyor asked V6 and V10 if it was common to document on behalf of anyone but themselves and they responded no it was not. Facility policy titled, Documentation- Electronic Health Record (revised 11/2/18), includes: Identification of the author of a medical record entry by that author, and confirmation that the contents are what the author intended, and that the entry made is complete, accurate and final (authentication) made by electronically signing the document using unique password as signature: Initials are supported by a signature log, or electronic signatures with assigned identifiers.
Mar 2023 2 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

Based on interview and record review, the facility failed to follow their change of condition policy by not effectively communicating to a resident's physician the extent of the injury related to a fa...

Read full inspector narrative →
Based on interview and record review, the facility failed to follow their change of condition policy by not effectively communicating to a resident's physician the extent of the injury related to a fall, including the resident experiencing extreme pain because of a visible leg deformity after a fall. This failure applied to one (R4) of six residents reviewed for quality of care and resulted in R4 not being sent out to the hospital emergently for assessment after a fall and not being provided with any pain medication while experiencing 10/10 pain as a result of the injury. Findings include: R4's face sheet shows R4's past medical history not limited to epilepsy, anxiety, pain in thoracic spine, and personal history of (healed) traumatic fracture. MDS (Minimum Data Set assessment) summary dated 11/28/2022 showed R4 is cognitively intact, requires supervision with activities of daily living and requires setup help only with locomotion and mobility. R4's care plan last revised on 01/18/2023 showed he is at risk for falls. Last documented fall was on 01/05/2023 with injury, left wrist fracture. Reviewed final incident report completed by V1 (Administrator) dated 02/23/2023 that showed R4 had a fall on 02/16/2023. Time of occurrence is documented as n/a and that R4 was transferred to the emergency room for evaluation due to complaint of pain to left leg. X-ray revealed left tibia and fibula fracture. Reviewed R4's nursing progress notes and noted the following: Note dated 2/15/2023 23:27 showed R4 was horse playing with peer, fell and sustained injury to the lower limb above the ankle. Cold compress applied and the Dr. (doctor) notified. Orders received for R4 be sent to the hospital. Note dated 2/16/2023 00:45 showed R4 was picked up by emergency medical services. Note dated 2/16/2023 01:03 showed R4 was taken to a different hospital than previously ordered because he was in so much pain. Note dated 2/16/2023 10:15 showed R4 was being evaluated for diagnosis of left fibula and tibia fractures. On 03/27/2023 at 2:33 PM, R4 said on the night of 02/15/2023 while in R7's room, he was walking towards the nightstand and said his pant leg got caught on the bed frame of R7's bed which caused him to fall to the floor. He then said while trying to free his leg, he heard a cracking sound. R4 said another resident helped him get up off the floor and into a wheelchair then went to the central nurse's station and told an unknown nurse. R4 said the nurse told him his leg is probably broken then called an ambulance service, not 911 like he asked. R4 proceeded to say that he was in excoriating pain and begged multiple times for staff to call 911. R4 said it took about 3.5 hours from the time of fall for the ambulance to pick him up. R4 added that all he received for his pain was a cold pack. Reviewed R4's ambulance transport treatment summary dated 02/16/2023 showed facility notified ambulance service on 02/15/2023 at 11:33 PM and on 02/16/2023 at 12:39 AM, R4 was received by emergency medical staff while sitting in a wheelchair in the hall near room. R4 was observed with extreme left ankle swelling, redness, and general swelling from knees to ankle. R4 reported pain at 10/10. R4 was secured onto a stretcher then left facility enroute to specific hospital ordered by his primary physician. R4 left facility at 12:47 AM. Summary also showed that during transport, R4 started experiencing more pain and could no longer tolerate such a long transport, so R4 was taken to the nearest hospital where upon arrival, R4 could no longer bend leg. Reviewed R4's hospital records dated 02/16/2023 that stated he arrived in the emergency department at 01:16 AM via emergency medical services from the facility post fall. Per his record, R4 stated the incident happened around 10:15 pm and he rated his pain upon arrival at 10/10. R4 was admitted to the hospital with closed fracture of distal tibia, closed fracture of distal fibula, closed fracture of proximal fibula which required surgical intervention. On 03/27/2023 at 2:25 PM, R7 said she and R4 were in her room the night he fell and broke his leg. She said R4 went to run from [her] then tripped and fell to the floor. R7 added that at first, she thought R4 was playing with her until he started complaining of pain to his leg and ankle. R6 then said after about five minutes or so, she looked at R4's leg and saw that it was swollen so she went to get the nurse. R7 said they (doesn't remember names) got him up, told him to lay down, then put ice on his leg. She added that an hour later, R4's leg was swollen even more, and that he was asking to go to the hospital. On 03/29/2023 at 10:15 AM, V17 (Certified Nursing Assistant) said she walked in around 11:00 PM for her shift on the night R4's incident occurred. She said other aides told her that R4 fell on second shift. She said that she could hear R4 yelling out profanities and saying he hit his foot. On 03/29/2023 at 2:44 PM, V18 (Licensed Practical Nurse/LPN) said on 02/15/2023 that she was working second shift on the central unit and saw staff pushing R4 in a wheelchair sometime before 11:00 PM. She said that they were coming from the west wing heading to the east wing, where R4 resided. She then said V15 (Registered Nurse) came to her station and said she (V15) was just told by R4 that he fell in his room. V18 (LPN) told V15 about what she saw previously then headed up front near the double doors with V15. V18 then said she saw R4 sitting in a wheelchair and his leg was swollen. V18 added, I think I called the doctor and told him R4 fell and said he needs to get sent out. She added that V15 gave R4 an ice pack, then she (V18) left the facility and went home. On 03/29/2023 at 3:02 PM, V21 (Licensed Practical Nurse) said around 11:00 PM during change of shift report to V15 (RN), an aide brought R4 to the east side and said he fell. V21 said we asked what happened, R4 said he fell and wanted a pain pill. She then said that she finished giving report to V15 then left to go home. V21 added that she did not assess R4 nor give him any pain medication. On 03/27/2023 at 3:27 PM, V15 (Registered Nurse) said that she was just coming in, that it was after 11PM. She then said some aides brought R4 in a wheelchair to her while she was at the east nurse's station. V15 added that staff and R4 told her to call 911. She continued to state that R4 said he fell in his room. When V15 asked how R4 fell, he refused to tell. V15 then said she saw his right leg was deformed looking and swollen, then took resident in the wheelchair to the central nurse station where she and another nurse assessed R4 and placed a cold compress on his leg. V15 said she next contacted V9 (Director of Nursing/DON) then called the doctor who said transfer resident to his hospital. V15 then said she called the ambulance service and was told it would take approximately two hours. When asked why 911 wasn't called given the condition of R4's leg, V15 said, I don't know what to say, I was new and didn't call 911 because I had already called the ambulance service. V15 added that she did not administer any pain medication to R4 because she was told he already received some. On 03/27/2023 at 3:43PM, V2 (Assistant Director of Nursing/ADON) said after a fall occurs, her expectations are for the nurse to do an immediate risk management assessment immediately after. She then said when there's visible and obvious injury, nursing staff should call 911 immediately, and not the ambulance service. On 03/28/2023 from 4:14 PM - 4:29 PM, V16 (Medical Doctor) said regarding R4's incident on 02/15/2023 that the facility contacted him about the fall and said, it doesn't look good. V16 told the facility to send R4 to the hospital then added that the level of emergency determines whether a resident is sent out 911. V16 added that what a nurse tells him is subjective so if the extent of R4's injury had been described in more detail and if his complaints of extreme pain were communicated to him, he would have ordered 911 be called and for pain medication to be administered immediately. V16 then said at this time, knowing R4's reported pain level at the time of incident, the nurse misjudged the timeframe R4 had to wait for the ambulance and the nurse should have understood the significance of the resident having to wait two plus hours for the ambulance to arrive. Reviewed R4's physician's orders that showed transfer resident to hospital emergency room for medical evaluation and treatment (ordered 02/15/2023) and acetaminophen tablet give 2 - 325 milligram tablets every 6 hours as needed for pain (ordered 09/02/2022). Reviewed R4's medication administration record for February 2023 that showed acetaminophen was not administered to him on 02/15 or 02/16/2023. Reviewed condition change policy last revised 11/13/2018 that showed the purpose is to ensure that medical problems are communicated to the attending physician and responsible parties in a timely, efficient, and effective manner. The policy also showed that the facility will consult with the resident's physician or authorized designee when there is: an accident involving the resident which results in injury and has the potential for requiring physician intervention; a significant change in the resident's physical, mental, or psychosocial status; a need to alter treatment significantly. A need to alter treatment significantly includes to commence a new form of treatment to deal with a problem.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

Based on interview and record review, the facility failed to follow their policy and procedure for pain management by not informing the resident's physician that the resident was experiencing 10/10 pa...

Read full inspector narrative →
Based on interview and record review, the facility failed to follow their policy and procedure for pain management by not informing the resident's physician that the resident was experiencing 10/10 pain after a fall and failed to administer any pain medication after the resident verbalized being in pain. This failure applied to one (R4) of six residents reviewed for pain management and resulted in R4 experiencing severe pain (10/10) without any interventions to address R4's pain for over two hours, while waiting for hospital transport. Findings include: R4's face sheet shows R4's past medical history not limited to epilepsy, anxiety, pain in thoracic spine, and personal history of (healed) traumatic fracture. Minimum Data Set (MDS) summary dated 11/28/2022 showed R4 is cognitively intact, requires supervision with activities of daily living and requires setup help only with locomotion and mobility. Facility submitted final incident report completed by V1 (Administrator) dated 02/23/2023 that showed R4 had a fall on 02/16/2023. Time of occurrence is documented as n/a and that R4 was transferred to the emergency room for evaluation due to complaint of pain to left leg. X-ray revealed left tibia and fibula fracture. Documented actions taken by facility included pain management offered. On 03/27/2023 at 2:33 PM, R4 said on the night of 02/15/2023 while in R7's room, he was walking towards the nightstand and said his pant leg got caught on the bed frame of R7's bed which caused him to fall to the floor. He then said while trying to free his leg, he heard a cracking sound. R4 said another resident helped him get up off the floor and into a wheelchair then went to the central nurse's station and told an unknown nurse. R4 said the nurse told him his leg is probably broken then called an ambulance service, not 911 like he asked. R4 proceeded to say that he was in excoriating pain and begged multiple times for staff to call 911. R4 said it took about 3.5 hours from the time of fall for the ambulance to pick him up. R4 added that all he received for his pain was a cold pack. R4's care plan showed he is at risk for pain related to chronic bilateral thoracic back pain, last revised on 12/05/2022. Interventions showed to monitor/record/report to nurse resident complaints of pain or requests for pain treatment and notify physician if interventions are unsuccessful or if current complaint is a significant change from residents past experience of pain. Date Initiated: 09/02/2022. Reviewed R4's physician's orders that showed transfer resident to hospital emergency room for medical evaluation and treatment (ordered 02/15/2023) and acetaminophen tablet give 2 - 325 milligram tablets every 6 hours as needed for pain (ordered 09/02/2022). Reviewed R4's medication administration record for February 2023 that showed acetaminophen was not administered to him on 02/15 or 02/16/2023. On 03/27/2023 at 3:27 PM, V15 (Registered Nurse) said that R4 informed her that he fell in his room. She added that R4's leg was deformed looking and swollen so she placed a cold compress on his leg. V15 added that she did not administer any pain medication to R4 because she was told he already received some. On 03/29/2023 at 10:15 AM, V17 (Certified Nursing Assistant) said she walked in around 11:00 PM for her shift on the night R4's incident occurred. V17 then said other aides told her that R4 fell on second shift, then she could hear R4 yelling out profanities and saying he hit his foot. On 03/29/2023 at 3:02 PM, V21 (Licensed Practical Nurse) said around 11:00 PM during change of shift report to V15 (RN), R4 said he fell and wanted a pain pill. She then said that she finished giving report to V15 then left to go home. V21 added that she did not assess R4 nor give him any pain medication. Reviewed R4's ambulance transport treatment summary dated 02/16/2023 at 12:39 AM that showed R4 was received by emergency medical staff while sitting in a wheelchair in the hall near room. R4 was observed with extreme left ankle swelling, redness, and general swelling from knees to ankle. R4 reported pain at 10/10. Summary also showed that during transport, R4 started experiencing more pain and could no longer tolerate such a long transport so R4 was taken to the nearest hospital. Reviewed R4's hospital records dated 02/16/2023 that stated he arrived in the emergency department at 01:16 AM via emergency medical services from the facility post fall. Per his record, R4 stated the incident happened around 10:15 pm and he rated his pain upon arrival at 10/10. R4 was admitted to the hospital with closed fracture of distal tibia, closed fracture of distal fibula, closed fracture of proximal fibula which required surgical intervention. On 03/28/2023 from 4:14 PM - 4:29 PM, V16 (Medical Doctor) said regarding R4's incident on 02/15/2023 that the facility contacted him about the fall and said, it doesn't look good. V16 added that if the extent of R4's injury had been described in more detail and his complaints of extreme pain had also been communicated to him, he would have ordered 911 be called and for pain medication to be administered immediately. V16 then said, at this time, knowing R4's reported pain level at the time of incident, the nurse misjudged the timeframe R4 had to wait for the ambulance and the nurse should have understood the significance of the resident having to wait two plus hours for the ambulance to arrive. Reviewed pain management program policy last revised 07/06/2018 that showed the purpose is to establish a program which can effectively manage pain to remove adverse physiologic and physiological effects of unrelieved pain and to develop an optimal pain management plan to enhance healing and promote physiological and psychological wellness. The policy also showed the goal is to promote resident comfort, to preserve and enhance resident dignity and facilitate life involvement through an effective pain management program. The pain medication used shall be appropriate for the population served with standards to initiate a pain assessment protocol when a change of condition occurs that requires pain control. The policy added that a resident's physician will be notified of the resident's complaints of pain not relieved by comfort measures, including pain medications.
Mar 2023 8 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** There are multiple deficient practice statements. I of II. Based on interview and record review, the facility failed follow the...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** There are multiple deficient practice statements. I of II. Based on interview and record review, the facility failed follow their abuse policy and prevent a vulnerable resident from being taking advantage of sexually by other residents. This affected 3 of 3 residents R15, R16 and R17 reviewed for manipulation and sexual abuse. This failure resulted in R16 and R17 manipulating R15 into performing sexual acts for a trade of money and food. The Immediate Jeopardy began on 2/1/23 when V35 (Emergency Medical Technician/EMT) witnessed R15 having a sexual encounter with R17 at the facility. V6 (Administrator) was informed of the Immediate Jeopardy on 2/21/23 at 12:18 pm. The surveyor confirmed by observation, record review, and interview that the Immediate Jeopardy was removed on 2/23/23. Although the immediacy was removed, the noncompliance remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the removal plan. Findings Include: 1.R15 has the diagnosis of Schizophrenia. Brief interview for mental status dated 11/21/22 documents a score of ten which indicates moderately cognitively impaired. Care plan dated initiated (3/31/22) documents: I am at potential risk for abuse/neglect. On 2/2/23 at 1:02pm, R15 was assessed to be alert to self with a delusion thought process. R15 was unable to report the month, date, year, president's name, name of the facility, or type facility R15 resided. R15 reported she was the boss of the building. R15 said, I can fire/terminated you (state employee). Don't come in my room. Don't touch me. This is my room, and I don't have any room mates. R15 was not being touched by anyone. R17 observed standing outside of R15's doorway. R17 said, R15 is my lady friend. R15 was asked, who R17 was and what their relationship to each other was. R15 said, I don't know R17. On 2/2/23 at 1:10pm, R17 who was assessed to be alert to person, place, and time, said, R15 is my lady friend, and we have sex. R15 doesn't know any better. R15 is not right in the head. I can have sex with R15 for food or a few dollars ($2.00 or $3.00). R15 is always hungry. R15 doesn't have any money. I (R17) had sex with R15 for juice and a cracker. I (R17) did not have sex with R15 yesterday. On 2/23/23 at 11:40am R17 said the young ladies at the facility like older guys with money. R17 said he's one of the older guys that have money at the facility and the ladies know that. R17 said a lot of the women at the facility be hungry and they will have sex for chips, cigarettes, pop, money. R17 said it's one young lady, she's fine, she's pretty and if she approaches him for money, he's going to give it to her so that he can have sex with her. R17 said he will not turn her down, she's pretty. R17 did not give surveyor the name of the female that he was talking about. On 2/2/23 at 1:46pm, V34 (Mental Health Tech/MHT) said, I saw R15 giving R17 oral sex. I wasn't aware R15 was sexually active. R15's orientation comes and goes. R15 can keep a conversation at times and other times R15 is not able to engage in a tangential speech/thought process. On 2/2/23 at 3:05pm, V22 (Psychosocial Rehab Service Coordinator/PRSC) said, R15 does not have a capacity to consent for sex. The assessment was not done because R15 is not sexually active. We only complete that assessment if residents are participating is sexually activities. On 2/2/23 at 3:58pm, R16 said R15 asked me for five dollars. I gave R15 the money. It is expected that R15 performs a sexual act for the money. I have never had sex with R15 for free. R15 performed oral sex on me. On 2/23/23 at 2:15pm R16 said R15 approached him and said, You got money? R16 said when R15 ask for money, it's expected that the money is payment for sex. R16 said R15 does not say that the money is for sex. R15 has never said she will have sex with him for exchange of money. R16 said sex is expected. R16 said a lot of the women at the facility ask for money and it's understood that the money is an exchange for sex. R16 said it's like a prostitution ring at the facility. R16 said the chicks at the facility are hungry and they are needing money. On 2/7/23 at 8:56am V35 (Emergency Medical Technician/EMT) said, I entered R15's room after knocking. R15 and R17 were both naked from the waist down. R15 attempted to cover her vaginal area. R15 was unable to answered orientation questions related to date, month, year and unable to report R17's name. R15 started yelling, stop touching me, (R15 was not being touched) I'm a cop and I need help. R15 was alert and orient to self, had a psychiatric episode, and refused/failed to yield to verbal redirection. I could not de-escalate R15. I am normal good at de-escalation. On 2/7/23 at 10:05am, V36 (Psychotropic Nurse) said, I check orientation by asking basic questions that the average person with intact cognition will be able to answer. I checked R15 orientation on 2/6/23. I asked R15 questions about, the current date, year and who is the president was. R15 can recite the date if a calendar is around. R15 was unable to recite the date and who the president was. R15 knew where she was, able to tell me she was going to lunch, and walked away. Care plan dated initiated 6/29/2018 documents: I (R15) have a diagnosis and history of severe mental illness (SMI) as manifested by delusions-poor ability to reason. Care plan dated initiated (10/11/21) documents: I (R15) am able to exercise the right to engage in sexual/intimate relationship. I have received counseling, as appropriate regarding sexual practice and behavior, boundaries, respect for roommates, healthy relationship and only engaging in this type of relationship with consenting party. I will exercise safety and appropriateness when choosing to partake in sexual activity. R15's capacity for sexual consent dated 2/2/23 documents (Resident's awareness of relationship) Is the resident aware of who is initiating sexual contact - yes. (Resident's awareness of potential risk) documents: C2- can the resident described how (he/she) will react when the relationship ends- no. Conclusion: Resident (R15) is aware of what sexual activities she engages in. Sexuality- Capacity to Consent Determination Policy dated 1-7-19, documents: Purpose: To establish criteria for determining the capacity to consent when resident to resident sexual activities occur. Capacity and Consent: Residents without the capacity to consent to sexual activity may not engage in sexual activity. Any forced, coerced or extorted sexual activity with a resident, regardless of the existence of a pre-existing or current sexual relationship, is considered to be sexual abuse. Abuse policy dated 11/28/16 documents: The facility affirms the right of our residents to be free from abuse, neglect, or exploitation. Sexual abuse includes but is not limited to sexual harassment, sexual coercion or sexual assault including non-consensual or non-competent to consent sexual activity. Generally. Sexual contact is nonconsensual if the resident either appears to want the contact to occur but lacks the cognitive ability to consent. A resident's apparent consent to engage in sexual activity is not valid if it obtained through intimidation, coercion, or fear, whether it is expressed by the resident or suspected by staff. The surveyor confirmed via observation, interview and record review the following removal plan was implemented by the facility: Aperion Care Chicago Heights Abatement Plan, action taken: 1. R15, R16, and R17 has an updated capacity to consent for sex assessment. This was completed as of 2/2/23. R15 has not displayed any emotional distress and remains at baseline for mood and behavior. R15, R16, and R17's capacity to consent were reassessed and are determined that they have the capacity to consent to sexual relationships. 2/21/23 completed. 2. Residents that have been identified being at risk from sexual exploitation have had their care plans updated to reflect interventions to prevent abuse. List updated on 02/22/23. List of identified residents was provided to survey team. 2/22/23 completed. 3. Residents that have been identified for being at risk from sexual exploitation were interviewed if they have been taken advantaged of or manipulated to perform sexual acts. None of them responded yes. 2/21/23 completed. 4. Residents that have been identified for being at risk from sexual exploitation will be placed on 1:1 education with the assigned PRSC to meet weekly and discuss how to protect themselves from being sexually exploited, coerced, or manipulated. 2/21/23 completed. 5. Residents that have been identified for being at risk from sexual exploitation will be assigned to rooms that are in immediate view of nursing station for more frequent monitoring. 6. R15 is placed on 1 on 1 counseling with PRSC. R15 is placed on money management program. R16 and R17 is placed on 1 on 1 counseling with PRSC. R16 and R17 will sign behavior contract for sexual solicitation and bartering. IDT conducts assigned regular rounds during shift to ensure visual monitoring and staff supervision. 2/22/23 and ongoing. 7. Staff will be in-serviced/trained on how to recognize sexual abuse and sexual exploitation and the facility's abuse protocol to prevent it from happening to other residents. The education will include Abuse prevention reporting policy specifically the definition of abuse, sexual abuse, sexual exploitation, sexual assault, rape and internal reporting requirements and identification of allegation and protection of residents. This training will include reporting of any observations or reports of exchange of money by residents and reporting any observations/reports of sex acts. Staff competency will be determined through a scenario based post- test and signature. All staff will be re-educated prior to next scheduled shift including staff that are on leave and are on vacation. Administrator and Assistant administrator are conducting the training. Administrator/Managers will continue to monitor all staff for compliance by a competency questionnaire. No revision of the current abuse policy has occurred. The noncompliance was a failure to follow current policy. 2/23/23 completed. II of II. Based on interviews and records reviewed the facility failed to follow their abuse prevention policy to prevent resident to resident physical assault. The facility also failed to ensure facility staff utilized safe crisis prevention intervention techniques during physical interactions with residents. This affected 6 of 8 residents (R5, R6, R8, R9, R10, and R14) reviewed for physical abuse prevention. Findings include: 1. R8's diagnosis includes but not limited to Bipolar Disorder, Chronic Obstructive Pulmonary Disease, Schizophrenia, Type 2 Diabetes, Atherosclerotic Heart Disease, Major Depressive Disorder, and Dementia. R8 was admitted to the facility on [DATE]. R8 is moderately cognitively impaired. On 2/16/23 at 1:24PM V29 (Certified Nursing Assistant/CNA), said on 1/25/23 she was in the dining room when she heard another CNA say R8 has a black eye. V29 said she then went and reported the incident. V29 said V31 (Restorative CNA) spotted it first. V29 said I reported to V6 (Administrator). V29 said then V3 (Registered Nurse) and I went to speak to R8. V29 said V3 entered R8's room, but because R8 does not like V29 she waited in the hallway. V29 said she heard R8 say one of the staff came in the room and jumped her. V29 said R8 said a young lady hit her in the mouth and in the face. V29 said she heard R12 (R8's roommate) say she saw the person. On 2/16/23 at 3:24PM V21 (Assistant Administrator) said she was in the office when V29 reported R8's black eye to V6. V21 said V29 said she saw R8 with a black eye. V21 said I sent the initial report to IDPH and then went to speak with R8. V21 said I tried to speak with R8 a few times all R8 said was some b----- had hit her. V21 said R8 said someone with braids. V21 said she spoke with R8 about 15 minutes after V29 had initially reported. V21 said I thought possibly the roommate R14 had hit R8. V21 said V29 said R14 had done it. V21 said I did not speak with V31 about this incident. V21 said on the first day of the investigation I got interviews from all staff in the facility. The surveyor asked V21 if staff had reported to her that R8 said a lady hit her. V21 said not that I am aware of. V21 said R12 had initially said someone with braids came in and struck R8. V21 said R8 was the victim in this incident. V21 said residents should not be putting hands on each other. On 2/17/23 at 10:38AM V31 (Restorative CNA) said when R8 walked into the dining room on 1/25/23, I saw R8 had a black eye. V31 said she heard R8 say She got her a** whooped. The surveyor attempted to interview R8 twice during the survey. R8 did not cooperate and cursed at the surveyor, both times. The surveyor attempted to interview R12 about the incident on 1/25/23, R12 stated I don't have a statement. R8's Abuse/Neglect Screening dated 12/8/22 notes resident triggers a potential high risk for abuse. R8's Abuse/Neglect Screening dated 1/25/23 notes R8's roommates reported I was struck in the face by an unknown person. R8's Risk Management documents R8 said a peer got aggressive with her. Progress notes dated 1/25/23 written by V5 (Director of Nurse/DON) documents it was reported that R8 was noted with discoloration to her right eye. Preliminary 24-hour Abuse Investigation Report dated 1/25/23 states R12 (R8's roommate) reported to V21 (Assistant Administrator) that R8 was struck in the eye by someone with braids. Review of R8's care plan revised on 6/18/22 does not include that R8 has been struck by another resident. Additionally, the care plan denotes I am at not current risk for abuse. The last intervention update is dated 7/12/22. 2. R14's diagnosis includes but not limited to Schizophrenia, Asthma, Diabetes, Anemia, and Delusional Disorder. R14's census list notes she was a roommate with R8 from 5/9/22 until 2/1/23. R14 had a room change on 2/1/23. R14's last Abuse/Neglect screening dated 12/2/22 notes she had an altercation with another resident. R14's Aggressive Behavior assessment dated [DATE] documents R14 has a history of recent episode of aggressive/agitated behavior and/or noncompliance with medications, treatment, regiment, and resisting care. R14 has a history of abuse/neglect either as a recipient or perpetrator including abusive and/or inappropriate sexual behavior. R14's care plan related to abuse was last updated on 12/2/22. No intervention noted following the 1/25/23 incident with R8. 3. R6's diagnosis includes but not limited to Schizoaffective Disorder, Psychotic Disorder, Physiological Condition, Schizophrenia, Adult Failure to Thrive, Delusional Disorder, Bipolar Disorder, Major Depressive Disorder, and Paranoid Personality Disorder. On 2/16/23 at 11:43AM V5 (Director of Nursing/DON) said I think R6 had an altercation with R8 on 1/29/23. On 2/16/23 at 12:42PM V28 (Licensed Practical Nurse/LPN) said R6 slapped R8. R6's progress notes denote It was reported to the writer that resident was aggressive towards peer in the hallway. R6's Aggressive Behavior assessment dated [DATE] documents R6 noted to be in a physical altercation where she was the aggressor. No other assessments after this date were noted. R6's Behavior/Mood Charting dated 1/29/23 denotes R6 was Physically aggressive and wandered. R6's Petition for Involuntary/Judicial admission dated 1/30/23 denotes Resident physical aggressive towards a peer without provocation. R6's care plan denotes she has potential to be verbally aggressive towards staff with 2 incidents in September 2022. R6's care plan denotes an incident of responding to internal stimuli and became physically aggressive towards a peer. Care plan initiated date listed as 1/6/23. R8's risk management record date of incident 1/29/23 notes R8 said peer got aggressive with her in the hallway. Per the surveyors record review this is the second incident for R8 with an injury observed on 1/25/23 and this incident dated 1/29/23. 4. Facility final report to the department dated 2/1/2023 denotes in part date of incident 1/27/23, physical abuse, yes for injuries, no medical attention, minor scratches to face, R5 is person accused. Summary of person reporting incident R10, she just came in my room and hit me in my face. V3 (Nurse) reports R10 came up to her with scratches on his face and told V3 that R5 scratched him. R5 then told me that he R10 stole my tablet, and I (V3) explained to her that he (R10) did not steal her tablet because that is his (R10). R10 has history of having poor boundaries and physically aggression with peers. R5 has history of being verbally and physically aggressive with peers. While R10 was in his room after dinner, R5 went into his room and struck him in his face, reacting to internal stimuli, thinking he had stolen her tablet. This resulted in small scratches to face. First aide was administered. R10 received full body assessment. Resident remains at his baseline, with no emotional stress verbalized or observed. R10 scores a 15 on the BIMS assessment. R5 scores a 15 on the BIMS assessments. On 2/16/23 at 9:57am R5 said R10 had her tablet, the facility was aware of it. R5 said she told V6 (Administrator) about her missing tablet and that R10 had it. R5 said the first time the altercation is when she tripped R10 and attacked R10 while he was on the floor. R5 said she then went into R10's room and busted up R10's television. R5 said R10 had her tablet and that's why she did that. R5 said the second time she went into R10's room and had a physical altercation with R10 resulting in R10's face being scratched. R5 said she did this because R10 had her tablet. R5 said V22 (Psychiatric Rehabilitation Services Coordinator/PRSC) told her (R5) that she has a new tablet, but they must keep it in the office because the tablet was locked due to putting the password in wrong. R5 said she did not make a password for the tablet. R5 said she did not see the tablet. On 2/14/23 at 1:35p.m V21 (Assistant Administrator) said R5 was having delusions that R10 stole her tablet and went into R10's room and struck R10 in the face. V21 said R5 was recently in the hospital and her belongs were in a closet and the facility could not access her belongings at that time. V21 said she does not know if anyone spoke to R5 about her belongings and ensured her that her things were not stolen, that the facility could not get to them at that time, and that R10 did not steal her tablet. V21 said R5 was having delusion prior to striking R10. V21 said the facility did not substantiate abuse but did substantiate the incident occurred. V21 said R5 struck R10 first. R5's progress notes dated 1/12/23 denotes in-part resident noted increasingly delusional today. Reported to writer that she had a baby yesterday. She then broke a peer's television due to believing he had her tablet. MD (Medical Doctor) called, and the order was received to transfer resident to hospital. Ambulance service called with eta (expected time of arrival) of 45 minutes. R5's progress notes dated 1/12/23 Resident had a delusion that another resident stole her tablet, which resulted in a physical altercation. R5's progress notes dated 1/27/23 denotes in-part resident went to another resident room and hit him in the face, asked why she stated that peer stole her tablet MD (Medical Doctor), DON (Director of Nursing) aware. No injury at this time. Denies pain and discomfort. Will continue to monitor. Review of R5's inventory sheet dated 7/16/2021, it is denoted that R5, in fact does own a tablet while a resident of the facility. R10's progress notes dated 1/12/23 denotes in-part writer met with resident after an altercation occurred with peer due to her delusional. Writer counseled resident on coming to staff about concerns instead of engaging in altercation with peers. Resident stated that he still felt safe and wants to remain in facility until resident moves into his apartment. Staff will continue to monitor. R10's progress notes dated 1/27/23 denotes in-part resident had physical altercation with female peer in his room. When asked what happened, resident stated, peer came to my room and hit me in the face Female peer accused him of stealing tablet from her room, both were separated and redirected to their room. Nursing assessment revealed bruises in his face and neck, first aid rendered. MD (Medical Doctor), DON, brother notified, will continue monitor. During this survey it was concluded that R10 was the target of R5 physical aggression related to R5 believing that R10 had her tablet. The facility failed to present an initial concern form with resolution for R5 tablet from 1/12/23. R5 returned to the facility on 1/23/23 (after hospital stay for physical aggression). R5 continue to have concerns for her missing tablet on 1/27/23 prior to R5 physically assaulting R10, thinking R10 had her missing tablet. Facility policy titled abuse prevention and reporting with last revision date of 10/24/2022 denotes in-part this facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefor prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatments of residents. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrence of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatments of residents. This will be done by establishing an environment that promotes residents' sensitivity, residents' security and prevent mistreatment, identifying occurrences and patterns of potential mistreatments. Abuse means any physical or mental injury, or sexual assault inflicted upon a resident other than by accidental means. Abuse is willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. The term willful, in this definition of abuse, means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. Having a mental disorder or cognitive impairment does not automatically preclude a resident from engaging in deliberate or non-accidental actions. 5. R9's MDS dated [DATE], denotes R9 BIMS is 15. On 2/16/23 at 10:06am V26 (Mental Health Tech/MHT) said he worked on 12/23/22 on the 11:00pm to 7:00am shift. V26 said he did not refuse R9 to call the police. V26 said R9 was heard yelling at R13, about a cigarette, and R9 flipped over R13's table in his room. V26 said R9 did not hit R13. V26 said R9 was then redirected from R13's room to her room. R9 began throwing things in her room. R9 was standing in her doorway. V26 said R9 was saying You can't keep me in here. I didn't do anything. You can't trap me in here. I'm going to call the police. V26 said R9 start hitting him and scratched his face. V26 said he used CPI technique to restrain R9 from hitting him. V26 demonstrated that he held R9 by the wrist to stop her from hitting him, then he held R9 down on the bed and then brought R9 to the floor and continued to hold her down by holding her wrist. V26 said this was to prevent R9 from hitting him. V26 explained CPI is nonviolent techniques used to subdue a combative, aggressive resident. V26 said when a female staff arrived, he asked her to stay with R9 until she calmed down. V26 said once R9 calmed down he told the aide to let R9 up. (V26 does not know who the female CNA was) V26 said he called a 800 number and he reported the situation, and he was sent home for 2 days pending investigation. V26 said the police did come to the facility, but he does not have any information and he did not talk to the police. V26 said he doesn't know if a police report was filed, he left the facility pending investigation. V26 said the nurse did come to check R9 out, but he does not know who the nurse was. V26 said on 2/9/23 around 7:20-7:25am (after smoke break), R9 was having behaviors on the east wing. V26 said R9 asked the nurse for her meds or something and she became verbally aggressive and R9 was saying get the f away from me. V26 said the nurse told R9 to get water from the central nurse station (V26 said that's where R9 nurse is). V26 said when he responded to the code yellow (behavior) he observed R9 flaring her hands back and forth and yelling. V26 said he asked R9 to go to her room, R9 didn't. V26 said that when he and V37 (MHT) staff held R9 by the arms to escort her from that area, and R9 swung at V37. V26 said R9 stumbled and fell, R9's pants fell. R9 threw her pants. (V26 said this happen in the room next to the nurse station on east unit). V26 said they stood R9 up and R9 scratched his face. The nurse gave R9 a PRN (as needed medication). R9 was escorted to her room after that. V26 said there were no behaviors after that and R9 went to the hospital. V26 said he was not sent to home after that. On 2/16/23 at 12:41pm R9 is observed to be alert, and orient to person, place, time, and situation. R9 said around Christmas Eve her and R13 got into an altercation when she asked him for a cigarette. R9 said R13 threw a chair at her, but it did not hit her. R9 said she did not hit R13 either, it was a verbal altercation. R9 said she was escorted to her room by V26 (Mental Health Tech/MHT), and that's when V26 would not let her out her room. R9 demonstrated that V26 stood in doorway of her room, with his arms and legs spread out (blocking doorway). V9 said V26 also was trying to restrain her by holding her arms and hold her down to prevent her from leaving her room. R9 demonstrated that V26 was holding her by the wrist. R9 said V26 also hit her in the face after restraining her to the floor. R9 said she was trying to get out the room when V26 was blocking the doorway. R9 said at some point V26 got off her and the aide came in the room with her (R9). R9 said the police did arrive and spoke to her, and the police said she could stay at the facility. R9 said V26 should not be holding her by the wrist like that and V26 should not hit her in the face on 12/23/22. R9 said the facility don't listen to her or other residents when they report abuse to them and they're not going to do anything to V26. R9 said a man should not be handling a female like that. Facility final report to the department dated 2/11/23 denotes in-part R9's name, date of incident 2/9/23, date incident reported 2/10/23. R9 stated On December 25,2022, V26 did not allow me to contact the police after I was physically assaulted by another resident. V26 then began tussling with me while preventing to leave my room. Then on 2/9/23, V26 was verbally aggressive with me and hit me in my face. R9's document from the hospital social worker dated 2/10/23 denotes in-part R9 endorsed that a staff member named V26 has been physically abusive towards her during her stay at Aperion Care, with the first instance of abuse taking place on 12/25/22 in which R9 stated that V26 did not let allow her to contact the police after she was physically assaulted by another resident at Aperion Care and V26 began tussling with her while simultaneously preventing her from leaving her room. R9 endorsed that the second instance of abuse took place right before her admission at (hospital name listed), and she stated V26 was verbally aggressive towards her and physically assaulted her by hitting her in the face. On 2/14/23 at 1:27p.m V6 (Administrator) said the facility does not substantiate abuse and the facility waits for the department to investigate and substantiate the facilities abuse allegations. On 2/16/23 at 2:12pm V6 (Administrator) said he is not aware of any incidents with R9 and V26 on 12/23/22. V6 said he is not aware that V26 was sent home pending investigation for incident on 12/23/22. V6 said he is not aware of V26 sustaining and scratches to the face after attempting to redirect R9. Review of facility initial report to the department denotes V6 was CC in the email notification confirmation to the department on 2/10/23 at 4:34pm. Initial report to the department denotes R9 reported to the hospital that V26 (MHT), refused to let her call the police when another resident physically assaulted her. She also alleged that on 2/9/23, V26 struck her in the face and was verbally aggressive towards her. R9 did not report these allegations until she was at the hospital. MD (Medical Doctor), Ombudsman and (police department) notified. Full report to follow. On 2/16/23 at 2:37pm V21 (Assistant Administrator) said the hospital contact her and informed her that R9 reported being physically assaulted by V26 once on Christmas and on 2/9/23. V21 said she conducted the investigation of R9 allegation. V21 said the hospital sent her the email statement of R9. V21 said she did not ask V26 about the allegation of tussling with R9 because she did not know what that word meant. V21 said she did not look up the definition of tussling either. V21 said R9 has delusions. V21 said she watched the video recording of the incident with R9 and V26 on 2/9/23 and she observed R9 swing her arms out and kicking at V26. V21 was asked is it reasonable to believe that R9 did not want V26 to touch her since there was an altercation on 12/23/22. V21 said no, R9 has delusions. V21 was made aware that V26 alleged he used CPI on R9 and R9 scratched him in the face. V21 was made aware that R9 said V26 was physically aggressive with her and was holding her by the wrist. V21 said R9 has delusions, and she's not aware of anything happening on 12/23/22. V21 was made aware that V26 said he had to use CPI on R9 by hold her by the wrist. Webster dictionary defines, tussling/ tussled means engage in vigorous struggle. On 2/17/223 at 10:25am V5 (Director of Nursing) was asked if she was aware of the incident with R9 and V26 that occurred on 12/23/22. V5 said she was not aware of anything happening between V26 and R9. V5 was made aware that V26 alleged he used CPI on R9 and R9 scratched him in the face on 12/23/22. V5 was made aware that R9 said V26 was physically aggressive with her and was holding her by the wrist. V5 said R9 has delusions, and she's not aware of anything happening on 12/23/22. V5 was made aware that V26 said he had to use CPI on R9 by hold her by the wrist. V5 was asked is it reasonable to believe that R9 did not want V26 to touch her since there was an altercation on 12/23/22. V5 said yes, it's reasonable but R9 has delusions. V5 said she was aware of the incident when V26 used CPI on R9 on 2/9/23 and that entire situation arises due to R9 requesting water from the nurse and the nurse did not give R9 water. V5 was made aware that V26 alleged he used CPI on R9 and R9 scratched him in the face. V5 was made aware that R9 said V26 was physically aggressive with her and was holding her by the wrist. V5 said R9 has delusions, and she's not aware of anything happening on 12/23/22. During this survey, the facility failed to provide an incident report for R9 and V26 on 12/23/2022, and incident report for 2/9/23 when V26 used CPI on R9. The review of V26's timecard reveals V26 was on duty on 12/23/22 from 11:12pm until 12:32am. V26 employees report of injury dated 12/23/22 denotes in-part V26 was trying to stop a resident (R9) from attacking another resident when she punched him in the face and scratched him in the neck, under the left eye and above the nose. On 2/16/23 at 10:06 a.m.V26 denied that R9 had physical contact with R13 on 12/23/22. V26 injury report
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and records reviewed the facility failed to supervise and monitor R3 during outdoor activity. This failure r...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and records reviewed the facility failed to supervise and monitor R3 during outdoor activity. This failure resulted in R3 leaving the facility while facility staff were playing basketball. The facility also failed to determine the pass privilege policy for R4. This failure resulted in the facility staff opening the door and allowing R4 that was assessed to be an elopement risk to leave the facility without checking the elopement book or verifying R4's pass privilege. The Immediate Jeopardy began on 1/31/23 when staff used the door code to allow R4 to leave the facility without checking that R4 was on elopement protocol and did not have pass privileges. V6 (Administrator) was notified of the Immediate Jeopardy on 2/16/23 at 12:15 pm. The surveyor confirmed by observation, record review, and interview that the Immediate Jeopardy was removed on 2/22/23 but noncompliance remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the removal plan. The findings include: 1.R3 has cognitive impairment. R3's diagnosis include, but are not limited to Schizoaffective Disorder, Bipolar, Suicidal Ideations, Patient's other non-compliance with Medication Regimen, Asthma, Cocaine Abuse, Depressive Disorder with Psychotic Symptoms, Auditory Hallucinations, and Dorsalgia. R3 admitted to the facility on [DATE] following a psychiatric hospitalization. R3's Notice of PASRR (Pre-admission Screening and Resident Review) Level II dated 12/21/22 states you came to hospital psychiatric unit on 12/13/22 as you were having increased mental health symptoms with thoughts to end your life by jumping in front of a car. When you are not at the hospital, you do not have a place to live. Important for a provider to know (in part) you need help from others to make safe decisions. You believe things to be true that others don't find to be true. You have a history of Cocaine abuse; you tested positive for Cocaine when you got to the hospital. R3's PASRR Grouping You fall into the category of having a diagnosis that the PASRR program was designed to assess. Your condition is likely to require expert treatment in the future. That diagnosis is A serious mental health condition. R3's smoking safety risk assessment dated [DATE] states R3 requires supervision only (no assistance) with smoking. This is the only smoking assessment in R3's record. Elopement risk assessment dated [DATE] denotes R3 does not have dementia and/or severe mental illness. (R3 has Schizoaffective disorder, Bipolar Type, Suicidal Ideations, and Major Depressive Disorder.) This assessment denotes R3 is not at risk for elopement. Community survival skills dated 12/29/23 denotes R3 does not appear to be capable of unsupervised outside pass privileges at this time. R3's Cognitive assessment dated [DATE] notes R3 has a score of 5, severely impaired. R3's Functional Status assessment dated [DATE] notes R3 requires supervision for bed mobility transfers and walking in the room. R3's care plan initiated on 1/4/23 denotes a history of severe mental illness (Schizoaffective) as manifested by: Delusions persecutory, delusions - paranoia, delusions - poor ability to reason, hallucinations -auditory, need for ongoing psychoactive medications. R3's care plan denotes he wishes to discharge to another facility and has a history of substance abuse, and R3 is a smoker. R3's orders do not state a pass privilege. R3's progress notes for 2/5/23-2/8/23 read eloped. On 2/11/23 at 11:38AM V3 (Registered Nurse) said R3 came in homeless. He had fingers and toes amputated in the past, but not recently. V3 said R3 would occasionally ask if I could give him a ride. V3 said she would ask him to where, but he was unable to give an address, somewhere on the northside. V3 said R3 was always sleeping. He was cooperative. He eats and then go back to bed. V3 said R3 walked stable. V3 said I was told that R3 eloped and I saw in the computer. V3 said the CNAs (Certified Nurse Assistants) stated, He ran out and He eloped. V3 said the CNAs stated they don't know how he got out. On 2/11/23 at 11:53AM V9 (Certified Nursing Assistant/CNA), said R3 would ask Can you call someone?. V9 said I don't know who he wanted to call so I would tell him to tell the nurse. V9 said R3 can walk and has a normal pace. V9 said R3 is not here today. I don't know where he is. I have not seen him. V9 said I asked my nurse (V3) where R3 was and V9 stated She said he eloped. V9 said she is expected to do a head count 3 times a day at 7:00AM, 10:00AM, and at 2:00PM. On 2/11/23 at 12:24PM V13 (CNA) said after 5:00PM we started looking for R3. V13 said we found out R3 was not there. V13 said we called a code pink and started looking. V13 said I was not assigned to R3 that day (2/5/23). On 2/11/23 at 12:32PM V11 (Licensed Practical Nurse) said on 2/5/23 V14 (CNA) reported he could not find R3. V11 said I went to go look for R3 and could not find him. V11 said we checked the whole building we called the Administrator and the Director of Nursing (DON). V11 said the police were called and they came out. V11 said it was around 5:00PM. V11 said I had not seen (R3) that day. V11 said I am not sure when they last saw him. V11 said I don't know what happened to him. No one has told me anything. V11 said R3 did not tell me he was leaving on 2/5/23. V11 said we called a code pink. V11 said we were still looking for R3 when the police came. V11 said we stopped looking after about an hour of searching. On 2/11/23 at 12:43PM V12 (CNA) said I worked on 2/5/23 but I did not see R3 at all that day. On 2/11/23 at 12:53PM V14 (CNA) said a Code Pink is elopement. V14 said a code pink was called for R3 on 2/5/23. V14 said we did not find him. The code started around 5:00PM or 5:30PM. V14 said when I didn't see him after taking him his dinner, I realized he was not there. V14 said I started my shift on 2/5/23 at 3:00PM. V14 said I did not see R3 on 2/5/23 at all. V14 said we don't have a head count until 6:00PM on my shift. V14 said We wait for after dinner to look for them. V14 said we could not find R3, and we stopped looking. V14 said I am not sure if someone looked outside for R3. V14 said I was the first person to report R3 missing. On 2/11/23 at 1:22PM V16 (Mental Health Tech) said R3 walked slow, he does not move fast, his thinking process is not there. V16 said R3 would not stay outside for long, he would not even finish his cigarette, he was always cold. When V16 was talking about R3 he said you would have to ignore him for him to get out. On 2/11/23 at 1:43PM V15 (CNA) said I started my shift on 2/5/23 at 3:00PM. V15 said we had cigarette breaks and then dinner. V15 said I was outside for smoke break from 3:15PM and 3:30PM. V15 said I did not see R3 at that break. V15 said R3 usually walks around the facility, he walks normal at a normal pace. V15 said a code pink was called for R3 on 2/5/23. V15 said I don't know when the last time anyone saw him was. V15 said we stopped looking for him after dinner time. V15 said I did not go outside to look for him. V15 said I believe staff is supposed to look outside for a code pink. V15 said I don't think anyone knows where he is. On 2/11/23 at 3:11PM V1 (CNA) said during the 6:00PM head count it was noticed that R3 was missing. V1 said R3's baseline was to walk normal without assistive devices. V1 said R3 had a normal pace. V1 said during a code pink, no one is assigned to look outside. V1 said I did not look outside on 2/5/23. V1 said I don't know if anyone looked outside. V1 said the code pink was called clear code for (R3), but that is not clear. V1 said R3 was not found during the code pink on 2/5/23. On 2/11/23 at 3:35PM V2 (Human Resources) said V18 (Former Mental Health Tech) was terminated due to not supervising the residents during the smoke break between 1:15PM and 3:15PM on 2/5/23. On 2/12/23 at 9:12AM V6 (Administrator) said V18 was terminated for not being in his assigned spot, in the building working on 2/5/23. V6 said V18 was playing basketball. V6 said he was told the activity room patio door was open. V6 said V19 and V20 (Activity Aide) were terminated because the activity door was open and V19 and V20 were not doing a good enough job to supervise the residents. V6 said I did the investigation because during the 6:00PM head count on 2/5/23, it was reported that R3 was missing. V6 said he watched the surveillance video and saw R3 playing basketball on the activity patio around 2:40PM. V6 said then I saw him leave thru the gate. V6 said he was able to see R3 went east on the street saw him go past 1 house on the video. V6 said I did not see staff go after him. V6 said from the video the 2 activity aides (V19 and V20) were inside the facility while the doors were open. V6 said there was no staff on the patio while the residents were outside. V6 said V19 and V20 were telling me they were watching the patio from the doorway. V6 said I could not see them watching from the doorway on the video. V6 said We are unsure where R3 is at this time. At 9:42AM V6 provided V11's phone number as the person who spoke with the police. V6 provided the police report number. V6 said when he came to work on Monday, 2/6/23, the gate latch to the sidewalk/street at the end of the driveway that leads to the patio, was not latched. On 2/12/23 at 9:31AM V8 (Activity Aide) accompanied the surveyor on a tour of the activity patio. V8 said the residents play basketball out here. V8 said if we open the patio, we have a Mental Health Tech or Activity Aide sitting by the chairs by the gates. The surveyor observed 3 gates with latches. 1 gate off the activity patio leading into the smoking patio. Second gate leads from smoking patio to the facility driveway, where the facility vehicles are parked. This gate is shorter, about 4 feet. A third gate was noted at the end of the driveway from the driveway leading to the sidewalk and street. On 2/12/23 at 11:20AM the surveyor was accompanied by V17 (Maintenance Staff) who measured the distance from the activity patio to the street. Total distance was 144 feet. R3 walked about 144 feet around the outside of the facility to leave. On 2/12/23 at 11:28AM V3 said we always have done head count forever. V3 said we started doing this specific head count (green sheet) on 12/2/22. V3 said the CNAs take a census sheet and sign off when the resident is here. V3 said I take the papers and leave them on the table. On 2/12/23 at 12:49PM V5 (Director of Nursing/DON), said CNAs are expected to do rounds on residents every 2 hours. V5 said CNAs should do a bed check at the start of the shift. V5 said CNAs should lay eyes on everyone at the start of the shift. On 2/14/23 at 12:13PM V6 said I was told surveyors can't watch the video. At 12:20PM V6 said I did not report to IDPH that R3 was missing because I was told we would report if there were an injury. At 12:27PM V6 said I do not know what staff searched the surrounding areas. At 1:37PM V6 said the staff did not document the date or time the hospitals were contacted in search of R3. 2. R4's diagnosis includes but not limited to Bipolar, Moderate Intellectual Disabilities, Hypertension, Hyperlipidemia Type 2 Diabetes, Constipation, Morbid Obesity, and Nicotine Dependence, Cigarettes. R4 was admitted on [DATE] from another facility. On 2/12/23 at 12:49PM V5 (DON) said she was informed on 1/31/23 that R4 was not located. V5 said she as notified around 2:00PM from the head count. V5 said a code pink was called. V5 stated while doing the search, R4's family called and spoke with V4 (Psychiatric Rehabilitation Services Coordinator/PRSC) and said R4 was at his sister's house. V5 said R4's sister did not pick R4 up from the facility. V5 said I have no idea how he got out. V5 said R4 left unauthorized. V5 said the sister brought R4 back to the facility a couple of days later. On 2/14/23 at 10:21AM V6 (Administrator) said R4 was trying to obtain a community pass and wanted to visit his sister. V6 said R4 had told his caseworker (V4). V6 said on 1/31/23 V23 (Minimum Data Set/MDS Coordinator) did not verify R4's pass status and entered the code and let R4 out of the facility. V6 said he was made aware that R4 was missing after a head count. V6 said R4 went to his sister's house, and she brought him back. At 2:33PM the surveyor asked V6 if a resident comes missing and the whereabouts of the resident are found, does the facility have the ability to pick up the resident. V6 said We have the capability with 3 vans to pick up residents. We would coordinate the transport back to the facility. The surveyor asked if the family asked the facility to come pick up the resident from an unauthorized leave, would the facility pick the resident up? V6 said yes. On 2/14/23 at 10:47AM V4 (PRSC) said V4 completes the elopement assessments when a resident comes into the facility. V4 said R4 had expressed he wanted to go to another facility, specifically he wanted to go to a condominium, a 1 bedroom. V4 said he was working with R4's family towards that. V4 said R4 had said he did not want to share a room. V4 said R4's judgment was off. V4 gave the examples of R4 saying he wanted to leave and go to a shelter with four dollars, leaving his personal items out, he constantly left his shoes and phone out. V4 said R4 makes poor decisions. V4 said he did a second elopement risk assessment on 1/30/23 because he was at my office door a lot and expressed he wanted to leave. V4 said R4 gave him the thought that R4 might elope. V4 said there had been a couple times when R4 expressed he wanted to get a pass. V4 said he reported those times to V5 or V6. V4 said I sent out an email about it. (V4 did not provide a requested copy of the email.) At 10:58AM V4 said he was in the facility on 1/31/23 when they noticed R4 was gone. V4 said R4's mother called me and asked how he got a pass because R4 was at his sister's house. V4 said I put R4's mother on hold and called the Mental Health Techs and they did a room search and that is when we were aware that R4 was missing. R4 said we did a code pink. V4 said I was the first to be aware that R4 was gone. V4 said R4 was not eligible for a community pass because he was still within his 30- or 60-day review period. V4 said at 21 days R4 would have been able to go out with family. V4 said R4 had just reached the limit to be considered for a pass. V4 said I think we were going to be deny his community pass. V4 said when speaking with R4's family they told him that R4 could not be out on his own. V4 said R4's sister said R4 got on the bus to get to her house. V4 said a Community Skills Assessment is to be done on admission, or within 72 hours from admission. On 2/14/23 at 11:57AM V22 (PRSC) said Community Skills Assessment are done initially after admission, update quarterly, change of condition, or if the resident requests a pass. V22 said the purpose of the Community Skills Assessment is to find out if residents are capable of functioning in the community. V22 said these are done within a week from admission. V22 said the nurses should communicate expressions of residents requesting to leave or if residents are making statements of wanting to leave. V22 said from there we would do an elopement assessment or update the care plan. V22 said if a resident is found at risk for elopement it should be on the care plan. On 2/14/23 at 12:30PM V25 (R4's family) said on 1/31/23 R4 came by here. I called the facility and they said they did not know he got out. V25 said R4 grabbed his coat but had no shirt on when he arrived at her house. R4 said I live in XXXX and R4 got on the bus to get here. V25 said R4 walked from the bus stop to her house. V25 said she was told by V4, that the facility could not come out and get him and that she needed to bring him. V25 said she gave R4 twenty dollars and told him to go back to the facility. V25 said later she called the facility and they said he was not back. V25 said 2 days later R4 returned to her home and asked for more money. V25 said she took R4 back to the facility. On 2/14/23 at 12:56PM R4 was asked how he got out of the facility on 1/31/23 and R4 told the surveyor I left out, I walked out the front door. R4 said he walked to Lincolnwood Highway. R4 said he left after lunch. R4 said he took the bus, and it dropped him off at the mall and he we walked a couple blocks to his sister's home. R4 said it took him about 30 minutes to get to his sister's home. The surveyor asked R4 where he stayed the 2 nights he was not in the facility. R4 said I stayed on the bus. R4's progress notes dated 1/20/23 at 3:00PM document R4 was increasingly aggressive toward staff, exit seeking behavior and difficulty in redirection. A social service progress note documents R4 approached the writer (V4) about signing out against medical advice (AMA). R4 reported he did not want to be in the facility anymore. R4 said he would prefer to be at the shelter. Per progress notes R4 was taken to the hospital. R4 returned to the facility on 1/26/23. R4's progress notes dated 1/31/23 at 9:32 written by V4 documents R4 approached V4 (for the seventh time) about getting an independent pass. V4 denied R4's request and said R4 was just readmitted from the hospital and was ineligible for a pass. V4 documented R4 understood. R4's progress notes dated 1/31/23 at 2:30 document it was brought to the writer's attention V5 that R4 has an unauthorized exit from the facility. R4's mother notified the facility that R4 visited his sister and was provided funding to return to the facility. Facility aware of resident exit. At this time, a missing person's report has been filed and awaiting resident return. R4's progress notes dated 2/2/23 documenting R4 was brought back to the facility by his sister. R4's elopement/unauthorized leave risk review dated 12/22/23 notes 1b.is there a diagnosis of dementia and/or severe mental illness - No. (R4's diagnosis includes Bipolar.) 2b. Signs of compromised decisional capacity and substantially impaired judgement and/or physical status limitations that would place the resident at risk in the community -yes. 4e. Has the physical ability to leave the building? No 5a. Elopement risk decision 3. Not at risk. R4's elopement/unauthorized leave risk review dated 1/30/23 at 6:59PM notes 1b.is there a diagnosis of dementia and/or severe mental illness -yes. 4c. Verbalizes a serious/strong intent to leave the facility in the absence of an appropriate discharge plan. 4e. Has the physical ability to leave the building? No 5a. Elopement risk decision 1. At risk to elope and should be placed on the Elopement Risk Protocol. A care plan for elopement is indicated. R4's smoking risk assessment dated [DATE] denotes he can smoke independently with supervision only. Review of R4's January - February 2023 physician orders do not include an order for a community pass or outing. Review of R4's hospital records dated 1/21/23 note R4's petition states R4 was displaying exit seeking behaviors. R4's care plan printed by the facility on 2/14/23 does not include his risk for elopement. Review of a facility provided letter dated 1/24/23 at 8:36AM denotes R4 reported to staff that he became aggressive and wanted to leave the facility. Census report for R4 denotes he was on therapeutic leave of the facility on 1/31/23. Facility Human Resources Notice of Correction Action for V23 (MDS Coordinator) dated 2/1/23 documents on 1/31/23 employee opened door from secured section of facility for resident without verifying resident community access. The facility undated Smoking policy notes assigned staff will monitor the residents in the smoking program. Staff will remain in the designated area, during the entire scheduled smoking times with the residents. The facility undated Security, Supervision, and Safety Policy states the facility has incorporated the practice of making regular rounds at regular identified intervals throughout each day. Maintains a stringent smoking program which prohibits indoor smoking, limits smoking times, access to materials and allows for ongoing supervision of resident smoking. Code Pink Missing Resident/Elopement revised 11/15/18 states an incident report and notification to the state agency should be made. The policy states the facility should contact the morgue if the residents has not been located for 24 hours. Upon return the nurse should complete a new elopement risk assessment and update the plan of care. The facility's Community Pass Guidelines revised on 11/17/17 states a community skills assessment will be completed upon admission. The surveyor through observation, interview and record review confirmed the following removal plan was implemented by the facility: Aperion Care Chicago Heights Removal Plan, action taken: 1. Complete and submit an elopement investigation for resident. Date: 2/22/23 2. Review all resident's community survival assessment, update interventions as appropriate. Audit will be completed by PRSC's. Date: 2/16/23 3.Review of all community access passes for residents. Audit will be completed by PRSC and reviewed by PRSD. Date: 2/16/23 4. Educate all staff on supervision policy to address staff are not to leave any area with residents present and to keep supervision of any exits, verifying residents' community access pass prior to unlocking exit door, and smoke break procedures. All staff will be trained by 2/16/2023 via skills presentation and any staff on leave or unavailable staff will be educated via phone and again before next scheduled shift. Facility will ensure understanding of policy through drills. Date: 02/16/2023 and ongoing 5.Complete an elopement risk, restricted leave binder at the front desk and each nurse's station. This binder shall have an identifiable picture of all at risk residents. PRSD is responsible for maintaining and updating the elopement, restricted leave binder. Binder was available during R4 elopement. Elopement binder protocol was changed to include residents with community access within elopement binder. Date 2/22/23 6. Elopement risk policy reviewed and updated. All staff will be trained by 2/16/2023 via skills presentation and any staff on leave or unavailable staff will be educated via phone and again before next scheduled shift. Facility will ensure understanding of policy via QA tool. Date: 2/22/23 7. Review all elopement risk assessments to ensure accurate assessment, implement interventions as needed and update care plan accordingly. Elopement risks assessments will be reviewed by IDT team composed of Administrator, DON, and PRSD. Date 2/22/23 8. Ensure all exit doors are checked every shift for alarm function, alarmed at all times, and in working order. All doors secured with an alarm and will be tested daily by Maintenance Director and manager on duty during the weekend. This will be tested every shift for 30 days then daily. Facility will work with alarm vendor is repair or replace mag lock for dining room door. QA tool in place and will be completed by maintenance and manager on duty. Date: 2/22/23 9. Code Pink Policy was not updated due to incident, but supervision policy was updated to address issue from incidents. Code Pink (Elopement-missing person) drill was performed on 02/16/2023 by administrator and will be performed weekly for one month and monthly thereafter. Staff will be re-in-service on code pink (elopement-missing person) if/when revisions are made and upon annual review of annual policy by social services, nurse management, and administration. New hires will be in-serviced on code pink (elopement/missing person) during their general orientation. Facility had been completing elopement drills monthly. Facility will evaluate effectiveness by staff recognition of missing patient and timely response of all staff. Code Pink drills will be performed by IDT team (Administrator, DON, and PRSD) three times a week for a month, then weekly thereafter for 6 months. Date: 2/16/23 and ongoing 10. Medical director notified of incident on 02/16/2023 by the facility by the Administrator and reviewed the facility's immediate action plan. He agreed with immediate action plan. Date: 2/16/23 11. QAPI review with Medical Director to review elopement incident and plan of action. IDT conducts assigned regular rounds during shift to ensure visual monitoring and staff supervision. Action plan will be reviewed monthly at QAPI meeting. Date: 2/22/23
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to follow their grievance policy and resolve a grievance regarding a missing computer tablet for over 25 days. This affected 1 of 2 (R5) reside...

Read full inspector narrative →
Based on interview and record review the facility failed to follow their grievance policy and resolve a grievance regarding a missing computer tablet for over 25 days. This affected 1 of 2 (R5) residents reviewed for grievances. The findings include: On 2/16/23 at 9:57am R5 said R10 had her tablet, the facility was aware of it. R5 said she told V6 (Administrator) about her missing tablet and that R10 had it. R5 said the first time the altercation is when she tripped R10 and attacked R10 while he was on the floor. R5 said she then went into R10's room and busted up R10's television. R5 said R10 had her tablet and that's why she did that. R5 said the second time she went into R10's room and had a physical altercation with R10 resulting in R10's face being scratched. R5 said she did this because R10 had her tablet. R5 said V22 (PRSC/Psychiatric Rehabilitation Services Coordinator) told her (R5) that she has a new tablet, but they must keep it in the office because the tablet was locked due to putting the password in wrong. R5 said she did not make a password for the tablet. R5 said she did not see the tablet. On 2/14/23 at 1:27pm V6 (Administrator) said R5 complained of a missing tablet. V6 said R5 and R10 have the same exact blue tablet. V6 said the tablet R10 had in his possession, belonged to him, and the facility determined that because R10 had the password to unlock the tablet. V6 said R5 had been complaining about her missing tablet since 1/12/23. V6 said R5 went to the hospital and her things were packed up and placed in a closet and the facility could not get to R5's things initially. V6 said R5's tablet was located, and it was damaged. V6 said he was planning to take the tablet to get the screen fix because he was not sure if the screen was broken because of the manner the facility stored it. V6 said the broken tablet was in his office and he had not had time to take it to get fixed. V6 was asked what will stop R5 from attacking someone else if she thinks they have her tablet. V6 presented with R5 inventory sheet and said R5 had a black tablet not a blue tablet, but we ordered her another one anyway today. V6 was asked if this matter was investigated when R5 initially inquired about the missing tablet to prevent the altercation with R5 and R10. V6 said yes, he told R5 that R10 did not have her tablet. Using a reasonable person concept, V6 telling R5 that R10 did not have her tablet was not an effective intervention for resolving R5 grievance because R5 physically assaulted R10 again on 1/27/23 because R5 thought R10 had her tablet. Review of R5 inventory sheet dated 7/16/2021 denotes in-part, (brand name) tablet 7 inch with android. R5 progress notes dated 1/12/23 denotes in-part resident noted increasingly delusional today. Reported to writer that she had a baby yesterday. She then broke a peer's television due to believing he had her tablet. MD (medical doctor) called, and the order was received to transfer resident to hospital. Ambulance service called with eta (expected time of arrival) of 45 minutes. R5's progress notes dated 1/12/23 Resident had a delusion that another resident stole her tablet, which resulted in a physical altercation. R5's progress notes dated 1/27/23 denotes in-part resident went to another resident room and hit him in the face, asked why she stated that peer stole her tablet MD (Medical Doctor), DON (Director of Nursing) aware. No injury at this time. Denies pain and discomfort. Will continue to monitor. R10's progress notes dated 1/12/23 denotes in-part writer met with resident after an altercation occurred with peer due to her delusional. Writer counseled resident on coming to staff about concerns instead of engaging in altercation with peers. Resident stated that he still felt safe and wants to remain in facility until resident moves into his apartment. Staff will continue to monitor. R10's progress notes dated 1/27/23 denotes in-part resident had physical altercation with female peer in his room, when asked what happened, Resident stated, peer came to my room and hit me in the face Female peer accused him of stealing tablet from her room, both were separated and redirected to their room. Nursing assessment revealed bruises in his face and neck, first aid rendered. MD (Medical Doctor), DON (Director of Nursing), brother notified, will continue monitor. Facility policy titled Grievances dated 11/28/12 denotes in-part to ensure prompt resolution of all grievances with respect to care and treatment which has been furnished as well as that which has been furnished, the behavior of staff and of other residents, and other concerns regarding their stay at this campus. The resident has the right to voice grievances to this facility or other agency entity that hears grievances without discrimination or reprisals and without fear of discrimination or reprisal. Grievances may be filed orally (meaning spoken) in writing or anonymously, grievance may also be filed anonymously through the corporate compliance hotline. Every effort shall be mad to resolve grievance in a timely manner, usually within 5 business days (excludes weekends and holidays). Under certain circumstance, additional time may be needed to complete an investigation and implement measures to resolve the grievance. In such case, the resident or complainant should be notified of the extension. Based on interview and record review, upon exit of this survey, it cannot be concluded that R5 grievance was resolved.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interviews and records reviewed the facility failed to implement their policy for ensuring the reporting of an incident of resident-to-resident physical abuse to the State regulatory agency. ...

Read full inspector narrative →
Based on interviews and records reviewed the facility failed to implement their policy for ensuring the reporting of an incident of resident-to-resident physical abuse to the State regulatory agency. This failure affected 2 of 6 resident (R6, R8) reviewed for abuse reporting. The Findings include: R8's diagnosis includes but not limited to Bipolar Disorder, Chronic Obstructive Pulmonary Disease, Schizophrenia, Type 2 Diabetes, Atherosclerotic heart Disease, Major Depressive Disorder, and Dementia. R6's diagnosis includes but not limited to Schizoaffective Disorder, Psychotic Disorder, Physiological Condition, Schizophrenia, Adult Failure to Thrive, Delusional Disorder, Bipolar Disorder, Major Depressive Disorder, and Paranoid Personality Disorder. On 2/16/23 at 11:03AM V6 (Administrator) said for the incident involving R8 there was no injury. V6 said we don't report to IDPH when there is no physical or emotional distress. On 2/16/23 at 11:43AM V5 (Director of Nursing/DON) said I think R6 had an altercation with R8 on 1/29/23. V5 said the petition for R6 had to be done redone in the morning. V5 said the incident happened on 1/29/23 and R6 was sent out on the 11:00pm to 7:00am shift. On 2/16/23 at 12:42PM V28 (Licensed Practical Nurse) said R8 was my patient. V28 said she was in the nursing station when staff reported to me R6 slapped R8. V28 said I reported to V5 because it was abuse. On 2/16/23, during an interview that began at 2:34PM, V21 (Assistant Administrator) said I just heard about (R6) and (R8) when (V6) asked me for a report. V21 said if someone hit, slapped, touched, or punched someone it should be reported to the Abuse Coordinator. V21 said the purpose of reporting abuse allegations is to protect the residents. As of 2/16/23 the facility has not reported the incident from 1/29/23 involving R6 and R8. R6's progress notes denote it was reported to the writer that resident was aggressive towards peer in the hallway. R6's Behavior/Mood Charting dated 1/29/23 denotes R6 was physically aggressive and wandered. R6's Petition for Involuntary/Judicial admission dated 1/30/23 denotes resident physically aggressive towards a peer without provocation. The facility Abuse and Reporting policy revised 10/24/22 states resident to resident altercation should be reviewed as a potential situation of abuse. Training will include procedures for reporting incident/allegations of abuse. In addition, the policy states employee's obligation under the law for reporting a suspected crime to the facility or state agency and local law enforcement, the time frames for reporting.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on interviews and records reviewed the facility failed to initiate an investigation and conduct a thorough investigation of an allegation of resident-to-resident physical abuse This affected 2 o...

Read full inspector narrative →
Based on interviews and records reviewed the facility failed to initiate an investigation and conduct a thorough investigation of an allegation of resident-to-resident physical abuse This affected 2 of 6 residents (R6 and R8) reviewed for investigation of abuse allegations. The Findings include: R8's diagnosis includes but not limited to Bipolar Disorder, Chronic Obstructive Pulmonary Disease, Schizophrenia, Type 2 Diabetes, Atherosclerotic heart Disease, Major Depressive Disorder, and Dementia. R6's diagnosis includes but not limited to Schizoaffective Disorder, Psychotic Disorder, Physiological Condition, Schizophrenia, Adult Failure to Thrive, Delusional Disorder, Bipolar Disorder, Major Depressive Disorder, and Paranoid Personality Disorder. On 2/16/23 at 11:03AM V6 (Administrator) said there is no reportable for R6 and R8 because it is not reported when there is no physical or emotional distress. On 2/16/23 at 11:43AM V5 (Director of Nursing) said I think R6 had an altercation with R8 on 1/29/23. On 2/16/23 at 12:42PM V28 (Licensed Practical Nurse) said R8 was my patient. V28 said she was in the nursing station when staff reported to me R6 slapped R8. V28 said I reported to V5 because it was abuse. On 2/16/23 during an interview that began at 2:34PM, V21 (Assistant Administrator) said I just heard about (R6) and (R8) when (V6) asked me for a report. The surveyor asked V21 for an investigation regarding R6 and R8. V21 said if someone hit, slapped, touched, or punched someone it should be reported to the Abuse Coordinator. V21 said the purpose of reporting abuse allegations is to protect the residents. V21 said I have no report for R6 and R8 on 1/29/23. R6's progress notes denote it was reported to the writer that resident was aggressive towards peer in the hallway. R6's Behavior/Mood Charting dated 1/29/23 denotes R6 was physically aggressive and wandered. R6's Petition for Involuntary/Judicial admission dated 1/30/23 denotes resident physically aggressive towards a peer without provocation. The facility Abuse and Reporting policy revised 10/24/22 states resident to resident altercation should be reviewed as a potential situation of abuse. Implementing systems to promptly and aggressively investigate all reports and allegations of abuse.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to follow their policy for notice of transfer and discharge. The facili...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to follow their policy for notice of transfer and discharge. The facility also failed to give a written notice before discharge to include reason for discharge. This affected 1 of 3 (R1) residents reviewed for discharge notice. Findings include: R1's face sheet denotes R1 has diagnosis of schizophrenia disorders, major depressive disorders, anxiety disorder, extrapyramidal and movement disorder, vitamin deficiency, brief psychotic disorder, auditory hallucinations, visual hallucinations, cocaine use unspecified uncomplicated, cannabis use uncomplicated, and nicotine dependence. R1's face sheet denotes R1 was admitted to the facility on [DATE]. R1's MDS dated [DATE] section C shows BIMS score 15 (cognitively intact), section E denotes yes for hallucinations and delusions, overall presence of behavior: no is checked. R1's clinical record denotes R1 is pregnant. 1/3/23 progress note from psychiatry nurse practitioner states Reviewed medications. Patient is pregnant; in her first trimester. We discussed that antipsychotic medications could affect her pregnancy, plan to D/C for safety of the fetus. I was told by staff that patient is going to be discharged to a proper facility. Medication Changes: DISCONTINUE current psych meds, due to pregnancy. 1/8/23 10:49am nurse's note in part states Resident noted to have altered mental status as well as reports of visual and auditory hallucinations. Physician notified and ordered resident to be sent to nearest ER (emergency room) for psychiatric evaluation. DON and administrator notified as well. 1/8/23 3:30pm nurse's notes in part states Writer spoke with (individual's name and hospital's name) and was informed that resident was admitted inpatient r/t (related to) altered mental status. MDS dated [DATE] for discharge section A denotes return anticipated. On 2/11/23 at 2:19pm V5 (Director of Nursing) said R1 was not readmitted to the facility because she was past the 10-day bed hold. V5 said R1's bed is no longer available and now R1 would have to wait for a female bed. V5 said she does not know if R1 received a bed hold notice and referred surveyor to speak to V24 (Admissions Director). V5 said she does not know when hospital 1 and hospital 2 contact the facility regarding R1's readmission. V5 referred surveyor to V24. On 2/11/2023 2:31pm V24 (admission Director) said R1 was discharged from the facility because R1 past the 10-day bed hold. V24 then said she would have discharged R1 out on the 18th, but she discharged R1 out on the 19th, this is reflected on the census. V24 then said R1 was discharged because the facility could not meet R1 needs because R1 was pregnant. V24 said the facility has been trying to get R1 placement at a SMURF (Specialized Mental Health Rehabilitation Facility) that can provide service to R1 due to her pregnancy. V24 said the SMURF facility did not get back to her regarding accepting R1. V24 said the facility had R1 PASARR (Pre-admission Screening and Resident Review) reevaluated for a SMURF facility so that R1 could be accepted. V24 was asked if R1 was considered a resident at the skilled facility until she is accepted to the SMURF facility, V24 said yes. V24 said the facility had been trying to find R1 placement since finding out R1 was pregnant. V24 said she does not handle the facility discharges. V24 said R1 was in a shelter right now. On 2/12/2023 at 10:30am V6 (Administrator) said V5, V24, and himself were working together to find R1 placement due to pregnancy. V6 said R1 has not been discharged and he has not given R1 a IVD (involuntary discharge). V6 said the facility has been working with R1 to find R1 placement due to her pregnancy. V6 said hospital 1 was also helping the facility to find R1 placement. V6 said he does not know why R1 was sent to hospital 2 (hospital name) after her stay at hospital 1 (hospital name). V6 said he thinks R1 is currently at a shelter right now. V6 was asked if hospital 2 contact the facility for R6 readmission. V6 said he does not know. V6 was asked why is R1 at a sheltered and not at her home at the skilled facility. V6 said that's a good question. V6 was asked if R1 has not been discharged why is V5 saying R1 bed was given away and that R1 would have to wait for another bed when the facility has an open female bed. V6 said he does not know. V6 said he did not contact the ombudsman regarding R1's transfer and discharge. V6 presented a document to show the facility has called several locations to get R1 placement. When ask about the notation that shows appointment needed schedule appointment, application process, must go in, call at any time to schedule. V6 was asked if the application process was started for R1, did R1 go into the facility, did anyone call to start the process? V6 said he must look into it. On 2/12/23 at 10:30 am the surveyor reviewed with V6 (Administrator) a review of the facility's census and available beds. V6 verified that there were 6 unoccupied female beds on the date of 1/20/23 when the hospital attempted to transfer R1 back to the facility. R1's PASARR (Pre-admission Screening and Resident Review) level 2 dated 1/19/2023 denotes in-part your care needs are appropriate to be serviced in any nursing facility. Approved, you meet nursing facility level of care. R1's social service records dated 1/20/23 from hospital 2 denotes in part call from liaison at Aperion Care Chicago Heights, patient is not able to return to Aperion Care Chicago Heights because she is past her 10 days out of facility, and they gave away her bed. Liaison told hospital social worker he needs a level 2 assessment to be completed for patient (R1) to return to the nursing home. Level two completed facility dumped patient at (hospital 2). Records dated 1/16/2023 denotes in-part hospital social worker received call from (name noted) at Aperion Care, she reported that patient is pregnant, and she cannot return to their facility. 1/25/23 11:33 am social service notes from hospital 2 states in part Pt is being discharged today, 1/25/2023. Pt is being discharge to the New Day Program. Facility policy titled notice of transfer and discharge with last review date 10/24/2022 denotes in-part prior to discharge or transfer, the facility will notify the resident and the resident representative of the transfer or discharge and the reason for the move in writing and in a language and manner they understand. The facility must send a copy of the notice of transfer or discharge to the representative of the Office of the State Long-Term Care Ombudsman. This may be done by submitting a monthly list. Record the reason for transfer or discharge in the resident medical record. Residents who are sent emergently to an acute care setting, such as a hospital must be permitted to return to the facility. In a situation where the facility initiates discharge while the resident is in the hospital following emergency transfer, the facility must have evidence that the resident status at the time the resident seeks to return to the facility meet one of the criteria for reason A through D.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Transfer (Tag F0626)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to allow a resident to return to the facility after a hospital stay. Th...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to allow a resident to return to the facility after a hospital stay. This affected 1 of 3 resident (R1) review for bed hold policy and procedures. Findings include: R1's face sheet denotes R1 has diagnosis of schizophrenia disorders, major depressive disorders, anxiety disorder, extrapyramidal and movement disorder, vitamin deficiency, brief psychotic disorder, auditory hallucinations, visual hallucinations, cocaine use unspecified uncomplicated, cannabis use uncomplicated, and nicotine dependence. R1's face sheet denotes R1 was admitted to the facility on [DATE]. R1's MDS dated [DATE] section C shows BIMS score 15 (cognitively intact), section E denotes yes for hallucinations and delusions, overall presence of behavior: no is checked. R1's clinical record denotes R1 is pregnant. 1/3/23 progress note from psychiatry nurse practitioner states Reviewed medications. Patient is pregnant; in her first trimester. We discussed that antipsychotic medications could affect her pregnancy, plan to D/C for safety of the fetus. I was told by staff that patient is going to be discharged to a proper facility. Medication Changes: DISCONTINUE current psych meds, due to pregnancy. 1/8/23 10:49am nurse's note in part states Resident noted to have altered mental status as well as reports of visual and auditory hallucinations. Physician notified and ordered resident to be sent to nearest ER (emergency room) for psychiatric evaluation. DON and administrator notified as well. 1/8/23 3:30pm nurse's notes in part states Writer spoke with (individual's name and hospital's name) and was informed that resident was admitted inpatient r/t (related to) altered mental status. 1/8/23 ultrasound of pelvis with transabdominal and transvaginal imaging was performed at hospital 1. Impression: Single live intrauterine gestation measuring 9 weeks 0 days by today's ultrasound with estimated date of delivery 8/13/23. Per hospital 1 records, R1 was sent to the emergency room on 1/8/23 and transferred to hospital 2 on 1/13/23. R1's emergency department record stated chief complaint was Hallucinations and the visit diagnosis listed as First trimester pregnancy. Psychosis. Hospital 1's discharge information states discharged [DATE] and discharge disposition was documented as Psychiatric Hospital. 1/16/23 2:42pm social service notes from hospital 2 states SW (social worker) received a call from (first name) of Aperion Care. She reported that pt (patient) is pregnant and she cannot return to their facility. R1's PASARR (Pre-admission Screening and Resident Review) level 2 dated 1/19/2023 denotes in-part your care needs are appropriate to be serviced in any nursing facility. Approved, you meet nursing facility level of care. R1's social service records dated 1/20/23 from hospital 2 denotes in part call from liaison at Aperion Care Chicago Heights, patient is not able to return to Aperion Care Chicago Heights because she is past her 10 days out of facility, and they gave away her bed. Liaison told hospital social worker he needs a level 2 assessment to be completed for patient (R1) to return to the nursing home. Level two completed facility dumped patient at (hospital 2). 1/25/23 11:33 am social service notes from hospital 2 states in part Pt is being discharged today, 1/25/2023. Pt is being discharge to the New Day Program. MDS dated [DATE] for discharge section A denotes return anticipated. On 2/11/23 at 2:19pm V5 (Director of Nursing) said R1 was not readmitted to the facility because she was past the 10-day bed hold. V5 said R1's bed is no longer available and now R1 would have to wait for a female bed. V5 said she does not know if R1 received a bed hold notice and referred surveyor to speak to V24 (Admissions Director). V5 said she does not know when hospital 1 and hospital 2 contact the facility regarding R1's readmission. V5 referred surveyor to V24. On 2/11/2023 2:31pm V24 (admission Director) said R1 was discharged from the facility because R1 past the 10-day bed hold. V24 then said she would have discharged R1 out on the 18th, but she discharged R1 out on the 19th, this is reflected on the census. V24 then said R1 was discharged because the facility could not meet R1 needs because R1 was pregnant. V24 said the facility has been trying to get R1 placement at a SMURF (Specialized Mental Health Rehabilitation Facility) that can provide service to R1 due to her pregnancy. V24 said the SMURF facility did not get back to her regarding accepting R1. V24 said the facility had R1 PASARR (Pre-admission Screening and Resident Review) reevaluated for a SMURF facility so that R1 could be accepted. V24 was asked if R1 was considered a resident at the skilled facility until she is accepted to the SMURF facility, V24 said yes. V24 said the facility had been trying to find R1 placement since finding out R1 was pregnant. V24 said she does not handle the facility discharges. V24 said R1 was in a shelter right now. On 2/12/2023 at 10:30am V6 (Administrator) said V5, V24, and himself were working together to find R1 placement due to pregnancy. V6 said R1 has not been discharged and he has not given R1 a IVD (involuntary discharge). V6 said the facility has been working with R1 to find R1 placement due to her pregnancy. V6 said hospital 1 was also helping the facility to find R1 placement. V6 said he does not know why R1 was sent to hospital 2 (hospital name) after her stay at hospital 1 (hospital name). V6 said he thinks R1 is currently at a shelter right now. V6 was asked if hospital 2 contact the facility for R6 readmission. V6 said he does not know. V6 was asked why is R1 at a sheltered and not at her home at the skilled facility. V6 said that's a good question. V6 was asked if R1 has not been discharged why is V5 saying R1 bed was given away and that R1 would have to wait for another bed when the facility has an open female bed. V6 said he does not know. V6 said he did not contact the ombudsman regarding R1's transfer and discharge. V6 presented a document to show the facility has called several locations to get R1 placement. When ask about the notation that shows appointment needed schedule appointment, application process, must go in, call at any time to schedule. V6 was asked if the application process was started for R1, did R1 go into the facility, did anyone call to start the process? V6 said he must look into it. On 2/12/23 at 10:30 am the surveyor reviewed with V6 (Administrator) a review of the facility's census and available beds. V6 verified that there were 6 unoccupied female beds on the date of 1/20/23 when the hospital attempted to transfer R1 back to the facility. Facility policy titled notice of transfer and discharge with last review date 10/24/2022 denotes in-part prior to discharge or transfer, the facility will notify the resident and the resident representative of the transfer or discharge and the reason for the move in writing and in a language and manner they understand. The facility must send a copy of the notice of transfer or discharge to the representative of the Office of the State Long-Term Care Ombudsman. This may be done by submitting a monthly list. Record the reason for transfer or discharge in the resident medical record. Residents who are sent emergently to an acute care setting, such as a hospital must be permitted to return to the facility. In a situation where the facility initiates discharge while the resident is in the hospital following emergency transfer, the facility must have evidence that the resident status at the time the resident seeks to return to the facility meet one of the criteria for reason A through D. Facility bed hold policy denotes in-part conditions for return to facility: residents whose hospitalization or therapeutic leave exceeds the bed-hold periods may return to the facility to their previous room of available or immediately upon the first availability of bed in a semi-private room if the resident requires the services provided by the facility and, is eligible for Medicare skilled nursing facility services or Medicaid nursing facility services and the facility is able to meet the needs of the resident. Facility policy titled notice of transfer and discharge with last review date 10/24/2022 denotes in-part prior to discharge or transfer, the facility will notify the resident and the resident representative of the transfer or discharge and the reason for the move in writing and in a language and manner they understand. The facility must send a copy of the notice of transfer or discharge to the representative of the Office of the State Long-Term Care Ombudsman. This may be done by submitting a monthly lit. Record the reason for transfer or discharge in the resident medical record. Residents who are sent emergently to an acute care setting, such as a hospital must be permitted to return to the facility. In a situation where the facility initiates discharge while the resident is in the hospital following emergency transfer, the facility must have evidence that the resident status at the time the resident seeks to return to the facility meet one of the criteria for reason A through D. The resident rights for people in the long-term care facilities denotes in-part your facility must treat you with dignity and respect and must care for you in a manner that promotes your quality of life. Your facility must provide equal access to quality care regardless of diagnosis, condition, or payment source. You may participate in developing a person-centered care plan which states all the services your facility will provide to you and everything you are expected to do. This plan must include your personal and cultural choices. Your facility must make reasonable arrangements to meet your needs and choices. Your discharge plan and steps to achieve the goal should be included in your care plan. You must be given written notice if your facility wants you to move from the facility. The reasons for asking you to leave must only be for the following reasons: you are a danger to yourself or others; your needs cannot be met by the facility; your health has improved, and you no longer need the services of a long-term care facility. You have not paid your bill after reasonable notice; your facility closes. The notice must: tell you why your facility wants you to move; tell you how to appeal the decision to the Illinois Department of Public Health; provide a stamped and addressed envelope for you to mail your appeal in; and be received 30 days prior to the day they want you to move from a Medicare or Medicaid certified facility be received 21 days prior to the day they want you to move from a State licensed facility. You have the right to appeal to the Illinois Department of Public Health and if you choose to appeal: a Department of Public Health hearing officer will travel to your facility to hear why you believe you should stay in the facility and why the facility believes you should move, and usually your facility cannot make you leave until the appeal is decided by the Department of Public Health. If you do not appeal the decision, you are agreeing to the transfer or discharge. Before your facility can transfer or discharge you, it must prepare you to be sure that your discharge is safe and appropriate. You must be allowed to return to your facility after you are hospitalized as long as you still need that level of care. If you get Medicaid and are hospitalized for ten or fewer days, your facility must let you return when you leave the hospital even if the facility has given you a written discharge notice. If you are hospitalized for more than ten days, your facility must let you return if it has a bed available and you still need that level of care. If your facility is full, you must be allowed to have the first available bed if you still need that level of care.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to follow their discharge planning policy and develop, coordinate, and ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to follow their discharge planning policy and develop, coordinate, and implement a safe discharge for a vulnerable resident. This affected 1 of 3 residents (R1) reviewed for discharge planning. Findings include: R1's face sheet denotes R1 has diagnosis of schizophrenia disorders, major depressive disorders, anxiety disorder, extrapyramidal and movement disorder, vitamin deficiency, brief psychotic disorder, auditory hallucinations, visual hallucinations, cocaine use unspecified uncomplicated, cannabis use uncomplicated, and nicotine dependence. R1's MDS dated [DATE] section C shows BIMS score 15 (cognitively intact), section E denotes yes for hallucinations and delusions, overall presence of behavior: no is checked. R1's clinical record denotes R1 is pregnant. R1's face sheet denotes R1 was admitted to the facility on [DATE]. R1's clinical record denotes R1 is pregnant. 1/3/23 progress note from psychiatry nurse practitioner states Reviewed medications. Patient is pregnant; in her first trimester. We discussed that antipsychotic medications could affect her pregnancy, plan to D/C for safety of the fetus. I was told by staff that patient is going to be discharged to a proper facility. Medication Changes: DISCONTINUE current psych meds, due to pregnancy. 1/8/23 10:49am nurse's note in part states Resident noted to have altered mental status as well as reports of visual and auditory hallucinations. Physician notified and ordered resident to be sent to nearest ER (emergency room) for psychiatric evaluation. DON and administrator notified as well. 1/8/23 3:30pm nurse's notes in part states Writer spoke with (individual's name and hospital's name) and was informed that resident was admitted inpatient r/t (related to) altered mental status. On 2/11/23 at 2:19pm V5 (Director of Nursing) said R1 was not readmitted to the facility because she was past the 10-day bed hold. V5 said R1's bed is no longer available and now R1 would have to wait for a female bed. V5 said she does not know if R1 received a bed hold notice and referred surveyor to speak to V24 (Admissions Director). V5 said she does not know when hospital 1 and hospital 2 contact the facility regarding R1's readmission. V5 referred surveyor to V24. On 2/11/2023 2:31pm V24 (admission Director) said R1 was discharged from the facility because R1 past the 10-day bed hold. V24 then said she would have discharged R1 out on the 18th, but she discharged R1 out on the 19th, this is reflected on the census. V24 then said R1 was discharged because the facility could not meet R1 needs because R1 was pregnant. V24 said the facility has been trying to get R1 placement at a SMURF (Specialized Mental Health Rehabilitation Facility) that can provide service to R1 due to her pregnancy. V24 said the SMURF facility did not get back to her regarding accepting R1. V24 said the facility had R1 PASARR (Pre-admission Screening and Resident Review) reevaluated for a SMURF facility so that R1 could be accepted. V24 was asked if R1 was considered a resident at the skilled facility until she is accepted to the SMURF facility, V24 said yes. V24 said the facility had been trying to find R1 placement since finding out R1 was pregnant. V24 said she does not handle the facility discharges. V24 said R1 was in a shelter right now. On 2/12/2023 at 10:30am V6 (Administrator) said V5, V24, and himself were working together to find R1 placement due to pregnancy. V6 said R1 has not been discharged and he has not given R1 a IVD (involuntary discharge). V6 said the facility has been working with R1 to find R1 placement due to her pregnancy. V6 said hospital 1 was also helping the facility to find R1 placement. V6 said he does not know why R1 was sent to hospital 2 (hospital name) after her stay at hospital 1 (hospital name). V6 said he thinks R1 is currently at a shelter right now. V6 was asked if hospital 2 contact the facility for R6 readmission. V6 said he does not know. V6 was asked why is R1 at a sheltered and not at her home at the skilled facility. V6 said that's a good question. V6 was asked if R1 has not been discharged why is V5 saying R1 bed was given away and that R1 would have to wait for another bed when the facility has an open female bed. V6 said he does not know. V6 said he did not contact the ombudsman regarding R1's transfer and discharge. V6 presented a document to show the facility has called several locations to get R1 placement. When ask about the notation that shows appointment needed schedule appointment, application process, must go in, call at any time to schedule. V6 was asked if the application process was started for R1, did R1 go into the facility, did anyone call to start the process? V6 said he must look into it. On 2/12/23 at 10:30 am the surveyor reviewed with V6 (Administrator) a review of the facility's census and available beds. V6 verified that there were 6 unoccupied female beds on the date of 1/20/23 when the hospital attempted to transfer R1 back to the facility. R1's PASARR (Pre-admission Screening and Resident Review) level 2 dated 1/19/2023 denotes in-part your care needs are appropriate to be serviced in any nursing facility. Approved, you meet nursing facility level of care. R1's social service records dated 1/20/23 from hospital 2 denotes in part call from liaison at Aperion Care Chicago Heights, patient is not able to return to Aperion Care Chicago Heights because she is past her 10 days out of facility, and they gave away her bed. Liaison told hospital social worker he needs a level 2 assessment to be completed for patient (R1) to return to the nursing home. Level two completed facility dumped patient at (hospital 2). Records dated 1/16/2023 denotes in-part hospital social worker received call from (name noted) at Aperion Care, she reported that patient is pregnant, and she cannot return to their facility. 1/25/23 11:33 am social service notes from hospital 2 states in part Pt is being discharged today, 1/25/2023. Pt is being discharge to the New Day Program. MDS dated [DATE] for discharge section A denotes return anticipated. On 2/14/23 at 11:22AM V4 (Social Services) said R1 was on his case load. V4 said discharge planning would go smooth. It would consist of planning, determining where the resident plan to go (community, home, another facility), and getting the address of the discharge location. V4 said the nurse would review medication(s) with the resident. V4 said the resident would take their belongings with them. The facility would set up transportation. V4 said if appropriate, the facility would arrange for equipment for the resident. V4 said R1 has been discharged from the facility because she is pregnant. V4 said he was told by V5 that the facility cannot meet R1 needs. V4 said he does not know what needs that can't be met. V4 said he would have to guess, i.e., pregnant stuff, like getting prenatal vitamins, and ultrasounds. V4 said he really don't know. V4 said he did not plan a discharge for R1. Facility policy titled Discharge planning guidelines with effective date 10/27/22 denotes in-part, discharge planning is the process of creating an individualized discharge care plan, which is part of the comprehensive care plan. It involves the interdisciplinary team working with the resident and resident representative, if applicable, to develop interventions to meet the resident's discharge goals and needs to ensure a smooth and safe transition from the facility to the post-discharge setting. Discharge planning begins at admission and is based on the resident's assessment and goals for care, desire to be discharged , and the resident's capacity for discharge. It also includes identifying changes in the resident's condition, which may impact the discharge plan, warranting revisions to interventions. Ensure that the discharge needs of each resident are identified and result in the development of a discharge plan for each resident. Include regular re-evaluation of residents to identify changes that require modification of the discharge plan. The discharge plan should be updated, as needed, to reflect these changes. Involve the interdisciplinary team, in the ongoing process of developing the discharge plan. Consider caregiver/support person availability and the resident's or caregiver's/support person(s) capacity and capability to perform required care, as part of the identification of discharge needs. Involve the resident and resident representative in the development of the discharge plan and inform the resident and resident representative of the final plan. Address the resident's goals of care and treatment preferences. Inquire about their interest in receiving information regarding returning to the community. If the resident indicates an interest in returning to the community, the facility will document any referrals to local contact agencies or other appropriate entities made for this purpose. Update a resident's comprehensive care plan and discharge plan, as appropriate, in response to information received from referrals to local contact agencies or other appropriate entities. If discharge to the community is determined to not be feasible, the facility should document who made the determination and why. Document, complete on a timely basis based on the resident's needs, and include in the clinical record, the evaluation of the resident's discharge needs and discharge plan. The results of the evaluation must be discussed with the resident or resident's representative. All relevant resident information should be incorporated into the discharge plan to facilitate its implementation and to avoid unnecessary delays in the resident's discharge or transfer. The resident rights for people in the long-term care facilities denotes in-part your facility must treat you with dignity and respect and must care for you in a manner that promotes your quality of life. Your facility must provide equal access to quality care regardless of diagnosis, condition, or payment source. You may participate in developing a person-centered care plan which states all the services your facility will provide to you and everything you are expected to do. This plan must include your personal and cultural choices. Your facility must make reasonable arrangements to meet your needs and choices. Your discharge plan and steps to achieve the goal should be included in your care plan. You must be given written notice if your facility wants you to move from the facility. The reasons for asking you to leave must only be for the following reasons: you are a danger to yourself or others; your needs cannot be met by the facility; your health has improved, and you no longer need the services of a long-term care facility. You have not paid your bill after reasonable notice; your facility closes. The notice must: tell you why your facility wants you to move; tell you how to appeal the decision to the Illinois Department of Public Health; provide a stamped and addressed envelope for you to mail your appeal in; and be received 30 days prior to the day they want you to move from a Medicare or Medicaid certified facility be received 21 days prior to the day they want you to move from a State licensed facility. You have the right to appeal to the Illinois Department of Public Health and if you choose to appeal: a Department of Public Health hearing officer will travel to your facility to hear why you believe you should stay in the facility and why the facility believes you should move, and usually your facility cannot make you leave until the appeal is decided by the Department of Public Health. If you do not appeal the decision, you are agreeing to the transfer or discharge. Before your facility can transfer or discharge you, it must prepare you to be sure that your discharge is safe and appropriate. You must be allowed to return to your facility after you are hospitalized as long as you still need that level of care. If you get Medicaid and are hospitalized for ten or fewer days, your facility must let you return when you leave the hospital even if the facility has given you a written discharge notice. If you are hospitalized for more than ten days, your facility must let you return if it has a bed available and you still need that level of care. If your facility is full, you must be allowed to have the first available bed if you still need that level of care.
Jan 2023 5 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Based on interview and record review the facility failed to prevent a resident-to-resident sexual assault. This failure affe...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Based on interview and record review the facility failed to prevent a resident-to-resident sexual assault. This failure affected 4 (R39, R74, R171, and R427 ) residents reviewed for sexual assault. This failure resulted in R39 being sexually attacked by R427 and R74 to pull R171's pants down and attempt to provide R74 with oral sex. Findings Include: A. Police report dated 11/3/22 documents: while in R39's room, R427 used forced to push R39 backwards onto her bed. While lying on her back R427 laid his body on top of R39. R427 place his hand on R39's mouth, place his other hand inside the front of R39's pants and touched R39's vagina, after R427 removed his hand from R39's pants, he sniffed his hand. Progress noted dated 11/3/22 documents: At around 1:30am a call was received from the police department stating that R39 called them and alleged that a male client (R427) attempted to sexually assault her. R39 stated that (R427) attempted to fondle her and hold her down against her will. R39 was noted with a small superficial scratch under the right nostril. Resident (R427) was being sexually inappropriate with female peer. R427's hospital paperwork dated 11/4/22 documents: R427stated, I am just compelled to touch women. Diagnosis: sexually aggression and physical aggression. R39's brief interview for mental status dated 12/8/22 with a score of 14 which indicated cognitively intact. Care plan 4/15/22 documents: I (R39) am at potential risk for abuse/neglect. Abuse and neglect screening dated 10/5/22 documents: Resident (R39) triggers as potential high risk for abuse related to mental illness and history of poor and dysfunctional behaviors. On 1/11/23 at 10:59am, V29 (PRSC) said, R427 pushed R39 down on the bed and reached under R39's skirt to touch R39's vaginal area/perineal area. R427 tried to sexually assault R39. On 1/11/23 at 11:07am, V9 (PRSC) said, R39 reported R427 entered her room and was sexually inappropriate. R427 pushed R39 down on the bed and tried to penetrate R39. On 1/12/23 at 1:36pm, V37 (Nurse) said R427 helped R39 into her room. Both residents were sitting on R39's bed. R427 attempted to pin R39 down by the shoulders. R427 touched R39's breast and vaginal area through R39's clothes. On 1/12/23 at 3:29pm, V28 (former PRSD) said R427 attempted to sexually assault R39. On 1/20/23 at 2:24pm, R39 who was assessed to be alert to person, place and time said, R427 pushed me on my bed by my shoulders, covered my mouth, I couldn't scream out. R427 held me down with his chest. R427 pulled his pants down, I saw his penis. R427 squeezed my breast and my nipples hard. R427 put his hand down to reach my vaginal area but my stomach was in the way. I felt violated. Abuse Policy revised 4/29/22 documents: The resident has the right to be free abuse. Sexual abuse is non-consensual sexual contact of any type with a resident. Sexual abuse includes but is not limited to unwanted intimated touching of any kind especially of breasts or perineal area. Generally, sexual contact is non-consensual if the resident does not want the contact to occur. B. On 1/18/2023 at 2:57 pm, R171 who was alert and oriented at time of interview stated that 3 days ago, R74 entered R171's room without permission. R171 stated that R171 was lying in bed after breakfast. R171 stated that R74 approached R171 and started pulling down R171's pants to perform oral sex. R171 stated that R171 grabbed R171's pants to prevent R74 from R74 removing pants any further and yelled. R171 stated that R171 informed R74 to stop and pushed R74's head away. R171 stated that R74 then pulled R74's pants down and attempted to get in bed with R171. R171 stated that again R171 pushed R74 away. R74 pulled pants up and exited R171's room. R171 stated that R171 felt like he was being molested. R171 stated that during smoke break in the evening, R171 reported incident to V59 (Activity Aide). On 1/18/2023 at 3:19 pm, R173 who was alert and oriented at time of interview, stated that 3 days ago R173 was talking with R171 in their room when R74 came into R173's room without permission and asked R173 if R173 wanted to have sex. R173 stated that R173 declined and told R74 to leave. R173 stated that R173 witnessed R74 go to R171 and began pulling R171's pants down to try to have sex with R171. R173 said he heard R171 say no and then R74 left the room. R173 stated that R173 did not report the incident. On 1/18/23 at 3:40 pm, R171 identified R74 at smoke break as the resident who pulled R171's pants down. On 1/18/23 at 3:54 pm, V59 (Activity Aide) stated that during smoke break on Sunday, R171 informed V59 of incident involving R74. V59 stated that she reported this incident to MHT staff member. V59 does not recall which Mental Health Tech she spoke with. On 1/19/2023 at 11:25 am, V29 (PRSC/Psychiatric Rehabilitation Services Coordinator) stated that R74 was assigned to V29's caseload upon his admission. V29 stated that R74 was admitted to this facility because of his mental illness, R74's family was unable to provide care for R74, and R74 is delusional. When questioned if V29 reviewed R74's pre-admission hospital record, V29 responded I reviewed everything I needed to review. V29 stated that R74's hospital record notes R74 has an abusive history in which R74 is the abuser. V29 stated that there are no group therapy programs offered. V29 stated that V29 meets with R74 for 1:1 session to discuss ADLs (activities of daily living), dressing appropriately for the weather, getting help with what R74 wants to do with his life, and aggression issues. V29 stated that V29 documents these sessions in R74's progress notes. V29 stated that V29 tries to have 1:1 session with R74 once a week or once every two weeks. V29 stated that V29 has 39 residents on his caseload. When questioned if V29 feels he is meeting the needs of R74, V29 responded absolutely. V29 was unable to provide specific dates, times, details of these 1:1 session, or documentation to support V29 has provided any mental health services/support to meet the needs of R74. Review of R74's pre-admission hospital record, dated 7/21/22-11/10/22, notes R74 is dually diagnosed, but has not received services that take into account R74's intellectual disability for most of R74's adult life. R74's trauma history notes R74 was the victim of sexual abuse as a child. R74 has poor to no insight, impulsive, intellectually disabled and has limited social skills and coping skills. There is no documentation found in R74's hospital record noting R74 has a history of being abusive to others. Review of R74's medical record notes R74 was admitted to this facility on 11/10/2022 with diagnoses including schizoaffective disorder, bipolar type, insomnia, mild intellectual disabilities, intermittent explosive disorder, and auditory hallucinations. There is no documentation found in R74's medical record noting R74 was receiving group therapy or 1:1 session with any PRSC from 11/10/22 through 1/18/23 when R74 was transported to the hospital for aggressive and socially inappropriate behaviors. Review of V29's documentation in R74's medical record notes on 11/11/22, V29 completed an initial social history assessment and held an introductory meeting with R74. R74 was informed of reason for admission, all facility policies and procedures and case management office hours and location. V29 explained behavior contract. V29's next note, dated 1/18/23, notes V29 spoke with R74 about allegations that R74 was being sexually inappropriate with his peers. R74 denied these allegations but assured V29 that any relation that he has had with his peers has been consensual. Review of R74's PASRR II, dated 10/28/22, notes R74 was approved for short term nursing facility services. R74 does not require specialized services, such as psychiatric hospitalization. R74 needs a living environment with supervision and medication environment. R74 has a diagnosis of severe mental health condition. R74 will need to be provided the following services and/or supports: pharmacotherapy including administration and monitoring of the effectiveness and side effects of medications prescribed to change inappropriate behavior or to alter manifestations of psychiatric illness. Development, maintenance, and consistent implementation of those programs designed to teach daily living skills necessary to become more independent and self-determining including, but not limited to, grooming, personal hygiene, mobility, nutrition, vocational skill, health, drug therapy, mental health education, money management, and maintenance of the living environment. Individual, group, and family psychotherapy to develop effective coping skills to manage mental health symptoms, improve insight and increase positive social supports. Review of R74's PASRR I, dated 10/10/22, notes R74 has an intellectual disability that began prior to the age of 18. IQ testing was administered on 10/4/22 with results 52. V. Based on observation, interview and record review, the facility staff failed to follow their abuse policy and protect a resident from being recorded by staff posted the resident on social media. This failure affected 1 resident (R136) reviewed for abuse involving social media. Findings include: On 1/19/23 at 10:33am, R136 was observed on two different (social media) videos with V56 (Activity Aide). One video was of R136 and V56 dancing and turning around. The second video was of V56 looking up at R136 then looking back at the phone screen smiling with the caption, when my resident say the wrong (ninja emoji) name on ft (facetime). Both videos had V56's (social media) name and the (social media) symbols and wording. On 1 /20/23 at 2:24pm, V40 (Activity Director) said, my employees are not supposed to be making/recording (social media) of residents on their personal social media accounts. Our audio, video and photographic release form is for facility activities or facility related things only. On 1/20/23 at 2:46pm, R136 who was assessed to be alert and orient to person, place and time said, I have never given anyone permission to post any videos of me on social media. I don't know what (social media) is. V56 (Activity Aide) took videos of me on her phone moving around and dancing. R136 identified V56 via photo. I don't want everyone to see me dancing because I wasn't dressed up in pretty clothing. Acknowledgment of Receipt of employee handbook dated 11/1/22 documents: V56's electronical signature. Termination papers dated 1/19/23 documents: V56 failed to comply with social media section per employee handbook page 22 by posting a (social media) of a resident. On 1/19/23, V1 (administrator) was provide video evidence that employee (V56) posted (social media) with resident (R136) of facility. Abuse policy dated 4/29/22 documents: Photographing and recording resident/social media. Staff photographing or recording resident or their private space (even if the resident is not present) for other than medical or facility purpose as described in a signed audio, video and photographic release form is strictly prohibited. Staff posting or sending a photo recording on social media or otherwise keeping or sending a photo or record thorough multimedia messaging other than for facility purpose as described in a signed audio, video and photographic release form is strictly prohibited. III. Based on interview and record review the facility failed to prevent incidents of resident-to-resident physical assault. These failures affected 6 (R119, R29, R56, R60, R96, and R167) residents reviewed for physical abuse in the sample of 35. This failure resulted int R56 being assaulted and sustaining an abrasion to the chin area and a laceration to the left side of her head requiring 21 staples to the occipital area and treated for occipital condyle fracture. Findings include: A. R56's diagnosis including, but not limited to Parkinson's Disease, Bipolar Disorder, Anxiety, Alzheimer's Disease, Dementia, Schizoaffective Disorder, and Dementia. R56's Abuse/Neglect Screening dated 9/6/22 notes a score of 4= Moderate. Presents with a moderate level for abuse and neglect. Progress Notes dated 1/6/23 notes R56 verbalized to writer that she was hit in the head from the back by peer, noted with slight blood at the side of her head. Noted with laceration in the scalp. First aid rendered and 911 called. Progress Notes dated 1/8/23 notes R56 back from hospital with 21 staples in the head and neck brace because of fracture of the neck. R119's diagnosis including, but not limited to Psychotic Disorder and Schizophrenia. R119's Aggressive Behavior assessment dated [DATE] documents she was involved in a physical altercation with a male peer and admitted to being the initial aggressor. R119's care plan initiated on 11/14/18 documents she has the potential to be physically aggressive related to a diagnosis of psychosis. Documented behaviors directed towards other residents include scratching, pushing, physical altercations and aggression. Progress Notes for R119 dated 12/28/22 documents R119 is reported to be aggressively throwing punches when no one is there and talking to self. On 1/8/23 the surveyor observed R56 during initial observation made between 10:30-11:00 am. R56 was lying in bed, flat on her back, and wearing a neck brace. R56 was in an isolation room. Staff sitting, V23 (Certified Nurse Assistant/CNA) outside her room said she has COVID. The surveyor asked V23 what happened to R56. V23 replied I don't know what happened to her, it was last night . Surveyor did not enter the room to finish screening all other residents and then returned to kitchen for observations. Upon return to the unit 2:00 pm R56 was no longer in the facility. On 1/9/23 at 12:00 V6 (Registered Nurse) said she was on break in the Central Nurses' stations and R56 walked in and said R119 hit me from the back and she mad, she hit me. V6 said R56 said I don't know with what. V6 said R56 was alert. V6 said R119 won't speak to say why she hit R56. V6 said R119 was hallucinating, and I sent her out immediately. V6 said I saw the laceration on R56, and I called 911. V6 said I saw the laceration on the top of R56's head. V6 said R119 and R56 was walking in the hallway. V6 said R119 is no one's friend. V6 said this happened in the evening. V6 said I asked the CNAs about the incident, and they said they didn't see anything. V6 said R56's behavior does not include fighting; she has occasional anxiety. V6 said R119 always talks to herself, hallucinates, and when the psych doctor comes in, I tell them to evaluate R119. She talks like she is in conversations with 10 people. She was compliant with her medication. V6 said whatever they have done, it was not effective. V6 said R119 had been yelling and hollering all the time and verbally aggressive. V6 said when she spoke to Psych doctors about the behavior, they said that was her baseline. V6 said I told them she was not a baseline. V6 said I don't know what R119 used to hit R56 with. V6 said the incident happened in the back hallway. On 1/9/23 at 12:24 pm V20 (Licensed Practical Nurse) said R119 and R56 are not physically aggressive, I never seen her hit anyone. On 1/9/23 at 2:01 pm V9 (Social Services) said I am not aware of the situation with R56 and R119. V9 said she was not notified to perform an assessment or implement new intervention for R56 or R119. On 1/10/23 at 9:57 pm V22 (CNA), said R119 is pleasant, calm, does not cause any problems, quiet, and she does not bother anyone. On 1/10/23 at 2:06 pm V23 (CNA) said on 1/8/23 she sat outside of R56's room to monitor her. V23 said before the incident R56 used to walk around. On 1/11/23 V35 (Doctor) was asked by the surveyor if he expects his patients to be safe in the facility? V35 responded Yeah, absolutely. V35 said I would want my residents to be safe in the facility. B. R60's diagnosis including, but not limited to Paranoid Schizophrenia, Unspecified Dementia, Psychotic Disturbance, Mood Disturbance, and Anxiety. Abuse investigation form documents on 10/13/22 R60 has history of poor boundaries and impaired thought process. R29 has history of poor boundaries and physical aggression. It is documented that R60 and R29 were served at lunch and sat at the same table. R60 attempted to grab food off R29's tray. [This is different than V22's interview with surveyor.] R29 displayed poor boundaries and impulse control by striking R60. Nursing staff attempted to apply first aid to R60's superficial cut on lip, but R60 refused treatment. R60's care plan initiated on 4/21/20 documents R60 displays poor boundaries. Care plan initiated on 9/20/16 notes R60 has a behavior problem, poor insight regarding mental illness, noncompliance with medications related to diagnosis of Schizophrenia. Care plan initiated on 11/10/16 documents R60 has impaired cognitive function/dementia or impaired thought process as evidenced by disorientation, recall deficit, disorganized thoughts. R29's diagnosis including, but not limited to unspecified Psychosis, Schizoaffective Disorder, Bipolar Type, and Restlessness and Agitation. R29's PAS/MH Level II Notice of Determination dated 10/5/18 identified R29's findings to benefit from aggression/anger management R29's care plan dated 10/13/22 documents I have the potential to be physically aggressive towards others related to Anger and poor impulse control. R29's Aggressive Behavior assessment dated [DATE] notes R29 was involved in a physical altercation with a female peer and admitted to being the aggressor after she snatched food items off his breakfast tray. On 1/9/23 at 12:00 pm V6 (Registered Nurse) said I didn't see the incident with R29 and R60. V6 said R29 does not get along with others. He does not have friends. He just talks to himself. V6 said R29 still eats in the dining room. On 1/10/23 at 9:57 am V22 (Certified Nursing Assistant) said on 10/13/22 R60 grabbed R29's food tray. V22 said R60 and R29 were sitting at separate tables. V22 said R60 grabbed R29's food in front of him. V22 said R60 took the food off the tray, R29 got up and hit R60 and then R60 sat back down. V22 said R29 quickly fisted R60 and made direct contact with her lip. V22 said I was sitting at back table in the dining room. V22 said I saw R60 grab the food. V22 said I did not get up the Mental Health Tech was walking towards R29 and R60. On 1/11/23 at 10:31AM V2 (Director of Nursing) said residents should not be hitting other residents. V2 said that is considered abuse. V2 said the residents should absolutely be safe in the facility. C. R96's diagnosis including, but not limited to Epilepsy, Schizophrenia, Depressive Disorder, Anxiety Disorder, Insomnia, and Tremor. R167's diagnosis including, but not limited to Schizoaffective Disorder, Bipolar Type, Vitamin D Deficiency, Cannabis Dependence, Nicotine Dependence, Delusional Disorder. R167's care plan initiated on 9/20/22 notes he has the potential to be aggressive. On 11/8/22 R167 was in a physical altercation with a peer due to hallucinations. R167's Aggressive Behavior assessment dated [DATE] notes R167 has a history of aggressive/agitated behavior or noncompliance with medications, treatment, regimen, or resisting care. R167 was involved in a physical altercation with a peer as he admitted to being the aggressor. Due to his hallucinations, he mistakes peer saying something disrespectful to him, resulting in physical aggression. Progress note dated 12/12/22 notes a peer(R167) entered R96's room and became physically aggressive towards R96. Incident report dated 12/12/22 documents physical abuse allegation. Summary of interview witness documents V19 said he observed R167 becoming physically aggressive towards R96. R167's statement was R96 was peeing on my bed. R96's statement was I didn't do anything. Investigation Findings states R167 has a history of physical Aggression, hallucinations, and confabulations. R167 was having hallucinations at the time of the incident believing R96 had urinated in R167's room. R167 approached R96 and struck him. On 1/9/23 at 1:17 pm V15 (PRSC) said she followed up with R167 following the incident with R96. V15 said I was not in the facility the day of the incident. V15 said when she spoke with R167 he would not give me more information. V15 said I spoke with R167 about better ways to cope with his anger. V15 said I think R167 has a history of behaviors, he has shown aggression in the past. V15 said R167 can be aggressive with staff and residents, he was yelling at me the other day. On 1/9/23 at 2:01 pm V9 (Social Services) said R167 was hallucinating and thought that R96 had gone into his room and peed on the towels. V9 said R167 is known to be delusional. V9 said R167 was the on schedule for anger management group. V9 said the goal of programs is to maintain safety. On 1/10/23 at 1:22 V19, (Mental Health Tech Supervisor/MHT) said on 12/12/22 R167 struck R96. V19 said I did not see R167 hit R96. V19 said I went into the resident room to break it up. V19 said R167 said it was because R96 peed on his stuff. V19 said R96 had not been up that night shift, he was in his room, in his bed. V19 said I believe he (R167) just wanted to get him (R96). V19 said he checked both resident's rooms and didn't see anything wet with urine. On 1/11/23 at 10:31 am V2 (Director of Nursing) said resident should not be hitting other residents. V2 said that is considered abuse. V2 said the residents should absolutely be safe in the facility. The facility policy titled Abuse Prevention and Reporting revised 4/29/22 states as follows: Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. There are multiple deficient practice statements. I. Based on observation, interview, and record review the facility failed to address and implement interventions to stop and/or prevent residents from sexually assaulting and exposing genitalia inappropriately to residents and visitors in the facility and failed to ensure female residents were protected from these behaviors. This failure resulted in R33 inappropriately touching female visitors (V43, V44 and V45) and exposing himself to other residents (R2, R113) in common areas with the potential to touch or harm other female residents within the facility. This affected 6 residents (R2, R113, R51, R98, R171 and R173). The Immediate Jeopardy began on 1/8/23 V1 (Administrator) was notified on 1/11/23 at 2:11 pm of the Immediate Jeopardy. The facility presented an initial removal plan on 1/11/23 at 4:08 pm. The plan was accepted, and 1/18/23 the surveyor conducted an onsite record reviews and interviews and could not confirm the removal plan was implemented. The facility presented a modified removal plan on 1/20/23 at 8:18 am. The surveyor conducted an onsite record reviews and interview on 1/20/23 to confirm the removal plan was implemented. V3 (Assistant Administrator) was informed the Immediate Jeopardy was removed on 1/20/23. Although the immediacy was removed, the facility remains out of compliance at severity level II until the facility can evaluate the effectiveness of the removal plan and maintain substantial compliance with this regulation. Findings include: A. R33's medical record notes R33 with diagnoses including paranoid schizophrenia, bipolar disorder, and major depressive disorder. R33 progress notes dated 7/28/22 documents: Writer witnessed resident displaying inappropriate behaviors, including exposing himself while in the central area in front of peers. Staff immediately redirected his behavior. R33 involuntary petition dated 8/23/22 documents: Resident is increasing agitated and socially inappropriate. He is slamming items in the facility to the floor, he is exposing himself to staff. R33's aggressive behavior assessment dated [DATE] documents resident has history of abuse/neglect either as a recipient or perpetrator including abusive and/or inappropriate sexual behavior: moderate problem. R33 progress notes dated 12/17/2022 at 13:02: Resident noted to be increasingly socially inappropriate. Res noted to be walking down the hall attempting to touch female staff and female residents on their breasts and behinds. Writer counseled resident on keeping hands to himself. Male MHT staff also redirecting resident. Staff will continue to monitor and redirect to ensure staff and resident safety. Review of R33's MDS (Minimum Data Set), dated 12/14/22, notes section E for behavior other behavior symptoms not directed towards others (physical symptoms such as hitting or scratches self, pacing rummaging, public sexual act, disrobing in public, throwing, or smearing food or bodily waste or verbal/ vocal symptoms like screaming, disruptive sounds) behavior of this occurred 1 to 3 days. Review of R33's behaviors care plan, initiated 2/7/22, notes R33 exhibits sexually inappropriate behavior towards staff and co-peers. This care plan was last updated on 5/20/22. It has a target date 3/20/2023 denotes I (R33) exhibit sexually inappropriate behavior toward staff & co-peers. These behavioral symptoms are manifested by making crude, sexually orientated, profane, or suggestive remarks, and co-peers displaying sexually inappropriate behaviors. On 6/26/19- I was verbally displaying sexually inappropriate behavior towards female peer. On 8/13/19- I was displaying sexually inappropriate toward staff (nurse practitioner). On 2/6/2020: I allegedly displayed sexually inappropriate behavior toward female co-peer. On 9/30/21: I touched a female staff on the behind. On 10/30/21: I touched two female staff inappropriately on the behind and breast. On 12/1/21 and 2/16/22: I touched a female staff on the behind. On 12/7/2021: I attempted to grab a female staff's chest inappropriately. On 5/20/22: I touched a female staff on her behind. I will accept redirection, behave in a safe and respectful manner, and refrain from displaying sexually inappropriate behave. I will refrain from making sexually inappropriate remarks and displaying sexually inappropriate behavior through next review. Administer PRN medication as ordered. Implement limit setting with me. Specify appropriate versus inappropriate behavior. If I attempt to touch inappropriately place your hand over mine and gently (but firmly) push it down and away, clarifying it is not appropriate. R33 redirected to maintain appropriate boundaries w/ staff and peers - 5/13/22. R33 will be placed on 1:1 monitoring. Staff will intervene and redirect me when sexually inappropriate behavior is observed - 2/16/22. I (R33) have a behavior problem touching others inappropriately, as evidenced by it has been reported by staff that resident has tried and/or touched their butt or chest area. 8/17/2021: I inappropriately grabbed activity staff on her buttocks. I will display minimal episodes of touching others inappropriate behaviors related to grabbing at staff's chest or behind through next review date. Administer medications as ordered. Monitor/document for side effects and effectiveness. Anticipate and meet the resident's needs. Assist the resident to develop more appropriate methods of coping and interacting with others. Encourage the resident to express feelings appropriately. Caregivers to provided opportunity for positive interaction, attention. Stop and talk with him/her as passing by. If reasonable, discuss R33's behavior. Explain/reinforce why behavior is inappropriate and/or unacceptable to the resident. Intervene as necessary to protect the rights and safety of others. Approach/Speak in a calm manner. Divert attention. Remove from situation and take to alternate location as needed. Maintain an appropriate distance from resident when interacting. On 1/8/23 around 9:45 am, V43 (surveyor) was in the common hallway near central nursing office talking to another resident when R33 came from behind and touched her chest. On 1/8/23 around 10:00 am, V44 (surveyor) was talking with another resident when R33 touched her breast. Another female V45 (surveyor), was in the hallway facing R150's room when R33 walked behind her and touched right buttocks as he passed by. About 15 minutes later, V44 (surveyor) was speaking with other residents (R113, R2) in the hall when R33 came up and pulled his penis out. R33 then began making inappropriate comments and abruptly walked away. On 1/8/23 10:30 am, V45(surveyor) said R169 stopped V45 in the hallway. V45 her back against wall. R33 approached V45, leaned forward, and touched V45's left breast and then walked away. R33 returned a few minutes later and attempted to touch V45 again. On 1/8/23 at lunchtime, R33 pulled penis out at the central monitoring station area, in front of mental health techs, residents, and V43. On 1/9/23 around 10:15AM, V44 (surveyor) was in the dining room speaking with a resident when R33 came from behind V44, R33 touched her bottom and made inappropriate comments. On 1/9/23 12:34 pm, V7(Mental Health Tech) said she heard the residents say R33 just touched a surveyor. R33 walked and sat down and V7 asked him if he touched the surveyor he just said [NAME], [NAME]. V7 said she told R33 about personal space and he sat in central area for about 5 minutes and left. V7 said she reported the incident to V13(Supervisor) on 1/8/23 at 12:13PM. On 1/10/23 at 9:55am, V9 (PRSC/psychiatric rehabilitation services coordinator) stated that R33 exhibits sexually inappropriate behaviors, R33 touches the buttocks and breasts of female staff. V9 stated that R33 was on V28's (former PRSD) caseload until she resigned in early December 2022. At 3:00pm, V9's documentation on 12/17/2022 of R33's behavior was reviewed with V9. V9 stated that V9 does not recall which staff or residents R33 touched. V9 stated that if she documented it, then it happened. V9 stated that V9 does not recall reporting this incident to any staff other than the MHT staff. V9 stated that R33 does not exhibit sexually inappropriate behaviors daily, possibly weekly. V9 stated that right before V9 came to speak with this surveyor, R33 attempted to touch her inappropriately. V9 stated that staff are expected to report all behaviors to the PRSCs . On 1/10/23 at 2:40pm, V13 (Mental Health Supervisor) stated that V7 (MHT) notified V13 of an incident of inappropriate behaviors with a female, possibly CNA (Certified Nurse Assistant). When questioned if V13 reported this incident to V1 (Administrator), V13 responded No. V13 stated I guess I should have reported it to V1. When questioned if V13 reported it to V1 on 1/9/23, V13 responded 'V13 did not work yesterday. When questioned if he notified V1 today, V13 stated that he thought it resolved on own. On 1/10/23 at 2:58pm R113 was interviewed about the incident with R33 that occurred on 01/08/23. R113 stated. He took out his private parts while we were standing here talking. He will show it to people for no reason. When I see him in the halls, he is always bothering people. I would say he pulls out his penis about once or twice a week that I see. He shows it to all different people. Sometimes staff is there and see him do it. They will just tell him to put it away. Sometimes he listens and other times they must give him a shot because he won't calm down. They don't do much more than that. I do see him touching people. I don't really see how many times he does that, but he grabs at girls' breasts and their butts. He does it to staff and other residents. On 1/13/23 at 11:14AM, R113 who was alert and oriented at time of interview said it made her feel bad and not safe at that time because she knew it was wrong. On 1/12/23 at 3:19PM, V28 (former PRSD) said R33 has history of sexual inappropriate actions towards [TRUNCATED]
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R68's diagnosis includes but not limited to Epilepsy, Schizoaffective Disorder, Dementia, Psychotic Disturbances, Mood Distur...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R68's diagnosis includes but not limited to Epilepsy, Schizoaffective Disorder, Dementia, Psychotic Disturbances, Mood Disturbances, and Anxiety, and Severe Intellectual Disability. Incident report dated 11/26/21 notes R68 noted running in the hallway when he slipped and fell. Progress Notes dated 10/22/22 documents maintain fall/safety precautions. Incident report dated 1/2/23 notes R68 was running in the hallway and fell. Report noted R68 was unable to provide description. Nothing was cited on precipitating and contributing factors. Report notes R68 sustained a swollen eye. Fall Initial Occurrence for R68 dated 1/2/23 documents a fall occurred in the hallway. Description notes R68 was running in the hallway and fell. It is documented R68 was unable to provide a description. Precipitating and Contributing Factor has nothing selected. [NAME]-checks notes the this was witnessed and R68 struck his head. Orientation of R68 notes e is alert and oriented to time, person, place, and situation. New injury observed swollen eye. Report completed by V20 (Licensed Practical Nurse/LPN). On 1/8/23 at 9:58 am, the surveyor observed R68 walking in the hallway without socks or shoes. On 1/8/23 during initial round approximately 10:00 am R68 was observed ambulating without shoes or socks on in the hallway. On 1/8/23 between 10:30 am-11:00 am R68 was walking barefoot, no shoes or socks on in the hallway. R68 was observed with dark bruised, black eye, to left eye. On 1/9/23 between 10:30 am-11:00 am R68 was observed by the surveyor walking from the west unit to the central unit with no socks or shoes on. The surveyor did not observe any staff offering him socks, grip socks, shoes, approach, or redirect R68 for footwear. On 1/9/23 at 12:00 pm V6 (Registered Nurse) said they told me R68 fell. V6 said she was told R68 fell face down and got a black eye. V6 said R68 goes running in the halls. V6 said she saw R68 running in the hall on 1/2/23 and I told his nurse to do something. On 1/9/23 at 12:24 pm V20 (Licensed Practical Nurse/LPN), said I was told earlier that R68 was running up and down the hall (V20 unable to say who told her or when). V20 said V21 (Mental Health Tech/MHT), called me and said R68 fell in the hallway. V20 said I didn't see him on the floor. V20 said R68 had been at baseline before he fell. V20 said after the fall I assessed R68. V20 said R68 is not verbal, he just made his noises, his vitals were normal, and the bruising and swelling started later that day. V20 said the bruising and swelling progressed overnight. The surveyor asked V20 if R68 was at risk for falls and V20 said R68 doesn't have falls. V20 said I think R68 was running, and he fell. On 1/9/23 at 12:36 pm V21 (MHT), said he saw R68 was running in the halls on 1/2/23. V21 said when R68 is running we usually redirect him. V21 said he told R68 to stop running and then R68 fell. V21 said he saw R68 tripped and hit the wall or the floor, and then bounced up like nothing happened. V21 said it was loud when he fell, you heard it. The surveyor asked what footwear R68 was wearing when he fell, V21 responded he is almost positive barefoot. On 1/9/23 at 12:46 pm V7 (MHT), said I have seen R68 running in the halls. On 1/10/23 at 9:57 am V22 (Certified Nurse Assistant/CNA) said R68 is compliant. V22 said R68 gets the zoomies, fast running like he is doing the track. On 1/10/23 at 10:20 am the surveyor observed R68 sitting in his bed with regular socks on. The surveyor asked V32 (CNA) to show the surveyor R68's shoes. V32 said R68 doesn't have any shoes. 1/10/23 at 12:52 pm V17 (Restorative Nurse) said when a fall occurs, we do team root cause analysis. V17 said I will enter the intervention in the care plan once determined. V17 said I would expect staff to carry out the interventions listed on the care plan. V17 said R68 is complaint with care. On 1/11/23 at 10:31 am V2 (Director of Nursing) said on 1/2/23 R68 was observed by staff running in the hall and fell and hit his face on the floor. V2 said running is not a new behavior for R68. V2 said when R68 is observed running staff can redirect him. V2 said most of the time R68 responds to redirection, is cooperative, and I don't think he has fallen before. V2 said I do not think he was wearing footwear when he fell on 1/2/23. V2 said R68 is notorious for walking barefoot. V2 said staff should be offering to apply footwear if R68 has no shoes on. V2 said if R68 refuses then the staff should let the nurse know that they offered footwear and R68 said no. V2 said interventions for R68 can be trying to walk with him, offer a snack, and offer nonpharmacological interventions. V2 said R68 responds fairly well to nonpharmacological interventions. V2 said when R68 is running back and forth, it is not every day, and I would have someone with him to monitor him. Care plan initiated on 4/5/17 notes R68 has impaired cognitive function and impaired thought process related to impaired decision making related to Dementia. On 11/16/21 a care plan was initiated for potential for falls related to use of psychotropic medication and seizure disorder Intervention dated 11/16/21 noted appropriate footwear. No intervention is documented on the care plan following R68's fall on 1/2/23. No behavior of R68 running while inside the facility is documented. Additional, care plan initiated on 11/30/21 notes I am at risk for fall/injury related to wandering/poor safety awareness. The facility Fall Prevention Program revised on 11/21/17 states the program will include measures which determine the individual needs of each resident by assessing the risk of falls and implementation of appropriate interventions to provide necessary supervision and assistive devices are utilized as necessary. Care plan incorporates identification of all risk/issue, addresses each fall, interventions are changed with each fall, as appropriate, preventative measures. Footwear will be monitored to ensure the resident had proper fitting shoes and/or footwear is non-skid. II. Based on interview and record review, the facility failed follow the physician order to monitor and conduct neuro checks after a head injury. This failure affected 1 resident R43 reviewed for post injury monitoring. Findings include: R43 was admitted to the facility on [DATE] with a diagnosis of schizophrenia and hypertension. Progress note dated 1/8/23 at 3:08 pm: Resident walked out of his room and was sleeping walking towards the exit door. He was bumping his forehead into walls and doors. Laceration with dried blood noted to his forehead with minimal swollen. On 1/8/23 at 4:20 pm, R43 was observed with dried blood on his forehead and swelling noted to the bridge of nose and forehead. R43 was unable to say what happened. On 1/8/23 at 4:22 pm, V4 (Nurse) said she observed R43 wandering, and staff reported that he bumped his head into something. V4 said R43 had dried blood on his head. V4 said she did not notify the doctor or conduct neuro checks on the residents. V4 said R43 was placed on one-to-one monitoring with staff. On 1/8/23 5:30 pm, V34(Nurse) said R43 head was swollen. V34 said she did not call the doctor or the family about change in condition and the nurse who was assigned prior should have completed notification. V34 said they were not conducting any neuro checks at this time. On 1/11/23 at 10:30AM, V2(Director of Nurse) said any resident that experiences a head injury the doctor should be notified, and neuro checks should be initiated, documented in the resident chart. V2 unable to provide any further monitoring for R34. R43's progress note dated 1/11/23 11:51 am documents: R43 was sent to local hospital. On 1/11/23 at 6:00 pm documents resident returned with a diagnosis of head trauma and abrasion. On 1/12/23 at1 12:35 pm, V36(MD) said he was notified of incident with R43 but unable to recall who contacted him and instructed staff to conduct neuro checks. V36 said he would expect staff to follow orders. III. Based on observation, interview, and record review, the facility failed to monitor residents during smoking breaks to prevent resident from bringing in smoking materials and smoking in an undesignated area. This affected 1 resident R98 reviewed for inappropriate smoking in the sample of 35. Findings include: R98 was admitted to facility on 5/2/22 with a diagnosis of schizoaffective disorder, alcohol abuse, major depressive disorder, nicotine dependence. R98 smoking risk assessment dated [DATE] documents: minimal problem for potential risk recommended require supervision only not able to store smoking materials. On 1/8/23 at 10:04 am, R98 was observed smoking in her room. R98 said she took cigarettes in from smoke break this morning. R98 had a pop bottle on nightstand with 5 cigarette buds in it and verified with V7 (Mental Health Tech). R98 denied having a lighter. On 1/8/23 at 10:40 am, the East smoking area was observed with multiple cigarette buds scattered on the ground. R98's care plan revised on 7/11/22 documents: I am an inappropriate smoker with following interventions dated 5/2/22: Resident will keep smoking materials in a secured location. Resident requires supervision while smoking; intervention dated 7/11/22. Resident will watch a smoking cessation video. R98's care plan and progress notes did not document any smoking violations on 1/8/23. Smoking Policy documents: Staff responsibilities: staff will monitor residents removing cigarette buds from ashtrays or form the ground. Staff will empty and sweep before leaving the smoking areas as needed. All reports of residents who have smoking violations must be reported, documented, and followed up. IV.Based on observation, interview and record review, the facility failed to develop and implement effective fall prevention interventions for 2 residents (R68, R327) with a history of falls. This affected 2 residents (R68, R327) reviewed for fall prevention in the sample of 35. This failure results in R327 sustaining a fall requiring 6 sutures to her lower lip and R68 falling and sustaining bruising to his left eye. Findings include: 1. R327 was admitted to the facility on [DATE] with a diagnosis of epilepsy, unsteadiness on feet and schizophrenia. R327's Minimum Data Set, dated [DATE] documents under balance during transitions a score of one which indicates not steady but able to stabilize without staff assistance for moving from seated to standing position, walking, turning around, moving on and off the toilet, and surface to surface transfer. Under mobility device it indicates a walker. R327's therapy notes 9/24/22 under fall assessment documents: does patient feel unsteady when standing-Yes; Does patient feel unsteady when walking- Yes; Does patient worry about falling- Yes. Under ambulation documents walk 10 -50 feet requires partial to moderate assistance. R327's progress note dated 9/26/22 at 5:30 pm, Narrative: Writer notified by Mental Health Tech resident had fallen as she was coming out her room. Resident assisted to her bed. R327's Progress note 10/2/22 at 9:07 am documents: Nurse was informed by residents' roommate that she found her on the floor after coming in from breakfast. Full body assessment was preformed, vitals were checked and were within normal limits. Resident states that she hit her head and busted her lip on the nightstand. R327's hospital record dated 10/2/22 documents: R327 states she tripped on something and fell on her face. 6centimeter laceration to lower lip down to subcutaneous tissue. Six sutures placed to lower lip. R327's fall care plan dated 1/9/23 documents: 9/26/22 Physical therapy consult for strength and mobility; assessed for injury. 10/2/22 documents: continue with physical therapy for strengthening and mobility; neuro checks for 72 hours; refer to pharmacy for medication review. On 1/10/23 at 12:30 pm, V17(Restorative Nurse) said she was unsure if R327 was on therapy prior to first fall. V17 said the interventions were to continue therapy for strength and mobility. V17 said they offered R327 a walker after the second fall, but she refused. V17 said she was unable to provide any documentation related to medication review or neuro checks performed. V17 was unable to provide another care plan with initiated dates for care plan interventions. On 1/13/23 at 3:56PM, V21 (Mental Health Tech) said he recalls R327 falling a couple of times but unable to recall exact dates. V21 said R327 could not stand by herself, and he would sit outside her room to assist with getting things for her. R327 needed to hold on your arm or side rail to keep herself up when walking. R327's fall risk assessment dated [DATE] documents not at risk for falls. Under gait/balance documents: balance problem when walking. Facility fall prevention program reviewed 1/22 documents: care plan incorporates identification of all risk/issue, addresses each fall; interventions are changed with each fall; preventative measure. Resident environment will be kept clear of clutter which would affect ambulation and remove hazards. I.Based on observations, interviews, and record reviews, the facility failed to adequately supervise/monitor and implement effective interventions for one male resident (R33) with a history of having sexually inappropriate behaviors. The facility failed to prevent an incident of sexual assault of three female visitors as well as inappropriate exposure of himself. The lack of the adequate supervision and effective interventions upon the onset of R33's behaviors had the immediate potential to affect all 59 female residents who has the potential to encountered R33. The Immediate Jeopardy began on 1/8/23 V1 (Administrator) was notified on 1/11/23 at 2:11 pm of the Immediate Jeopardy. The facility presented an initial removal plan on 1/11/23 at 4:08 pm. The plan was accepted, and 1/18/23 the surveyor conducted an onsite record reviews and interviews and could not confirm the removal plan was implemented. The facility presented a modified removal plan on 1/20/23 at 8:18 am. The surveyor conducted an onsite record reviews and interview on 1/20/23 to confirm the removal plan was implemented. V3 (Assistant Administrator) was informed the Immediate Jeopardy was removed on 1/20/23. Although the immediacy was removed, the facility remains out of compliance at severity level II until the facility can evaluate the effectiveness of the removal plan and maintain substantial compliance with this regulation. Findings include: 1. R33's medical record notes R33 with diagnoses including: paranoid schizophrenia, bipolar disorder, and major depressive disorder. R33's MDS (minimum data set), dated 12/14/22, notes section E for behavior shows R33 has hallucinations, delusions, verbal symptoms directed towards others (threating others, screaming at others) that occurred 1 to 3 days, other behavior symptoms not directed towards others (physical symptoms such as hitting or scratches self, pacing rummaging, public sexual act, disrobing in public, throwing or smearing food or bodily waste or verbal/ vocal symptoms like screaming, disruptive sounds) behavior of this occurred 1 to 3 days. R33 has behaviors of wandering, behavior of this occurred 1 to 3 days. Section E1100 shows R33 current behavior status in comparison to prior assessment is the same. R33's behaviors care plan, initiated 2/7/22, notes R33 exhibits sexually inappropriate behavior towards staff and co-peers. This care plan was last updated on 5/20/22. It has a target date 3/20/2023 denotes I (R33) exhibit sexually inappropriate behavior toward staff & co-peers. These behavioral symptoms are manifested by making crude, sexually orientated, profane, or suggestive remarks, and co-peers displaying sexually inappropriate behaviors. On 6/26/19- I was verbally displaying sexually inappropriate behavior towards female peer. On 8/13/19- I was displaying sexually inappropriate toward staff (nurse practitioner). On 2/6/2020: I allegedly displayed sexually inappropriate behavior toward female co-peer. On 9/30/21: I touched a female staff on the behind. On 10/30/21: I touched two female staff inappropriately on the behind and breast. On 12/1/21 & 2/16/22: I touched a female staff on the behind. On 12/7/2021: I attempted to grab a female staff's chest inappropriately. On 5/20/22: I touched a female staff on her behind. I will accept redirection, behave in a safe and respectful manner, and refrain from displaying sexually inappropriate behave. I will refrain from making sexually inappropriate remarks and displaying sexually inappropriate behavior through next review. Administer PRN medication as ordered. Implement limit setting with me. Specify appropriate versus inappropriate behavior. If I attempt to touch inappropriately place your hand over mine and gently (but firmly) push it down and away, clarifying it is not appropriate. R33 redirected to maintain appropriate boundaries w/ staff & peers - 5/13/22. R33 will be placed on 1:1 monitoring. Staff will intervene and redirect me when sexually inappropriate behavior is observed - 2/16/22. I (R33) have a behavior problem touching others inappropriately, as evidenced by it has been reported by staff that resident has tried and/or touched their butt or chest area. 8/17/2021: I inappropriately grabbed activity staff on her buttocks. I will display minimal episodes of touching others inappropriate behaviors related to grabbing at staff's chest or behind through next review date. Administer medications as ordered. Monitor/document for side effects and effectiveness. Anticipate and meet the resident's needs. Assist the resident to develop more appropriate methods of coping and interacting with others. Encourage the resident to express feelings appropriately. Caregivers to provided opportunity for positive interaction, attention. Stop and talk with him/her as passing by. If reasonable, discuss R33's behavior. Explain/reinforce why behavior is inappropriate and/or unacceptable to the resident. Intervene as necessary to protect the rights and safety of others. Approach/Speak in a calm manner. Divert attention. Remove from situation and take to alternate location as needed. Maintain an appropriate distance from resident when interacting. Per PAS/MH Level II Notice of Determination, I (R33) may be able to benefit from: medication monitoring/ management; - ADL (activities of daily living) training/reinforcement; - mental health rehabilitation; illness self-management; - incentive program to improve participation in treatment and community re-integration activities. I will meet with my PRSC as needed to address symptom management issues as well as negative behaviors through next review date. Encourage group attendance, encourage resident to participate in mental health treatment. PRN one on one sessions with PRSC to address behaviors and symptom management. 2. On 1/8/23 around 9:45am, R33 was observed in the common hallway near the central nursing office approach V43 (surveyor) from behind and touch her breast. V7 MHT (Mental Health Tech/MHT) and other residents were present. V7 re-directed R33 away and into an area between the dining room and hallway. On 1/8/23 around 10:00 am, V44 (surveyor) was walking through the central station area after leaving the dining room. R33 was observed approaching V44 from the opposite direction and touch her right breast. Staff's back was turned while this happened. About 15 minutes later, V44 was speaking with R2 and R113 in the hall when R33 came up and pulled his penis out. V44 attempted to redirect R33 back to his room but was unsuccessful. R33 then began making inappropriate comments and abruptly walked away. No staff witnessed these incidents. On 1/8/23 at 2:58pm, R113 was interviewed about the incident with R33 that occurred on 01/08/23. R113 stated. He took out his private parts while we were standing here talking. He will show it to people for no reason. When I see him in the halls, he is always bothering people. I would say he pulls out his penis about once or twice a week that I see. He shows it to all different people. Sometimes staff is there and see him do it. They will just tell him to put it away. Sometimes he listens and other times they have to give him a shot because he won't calm down. They don't do much more than that. I do see him touching people. I don't really see how many times he does that, but he grabs at girls' breasts and their butts. He does it to staff and other residents. On 1/8/23 at 10:20am, R33 was observed walking past V45 (surveyor) and touch her right buttocks. At 10:30am, V45 was speaking with R169 in the hallway. R33 was observed approaching V45, leaning forward, and touching her left breast. R33 then abruptly walked away. A few minutes later, R33 approached V45 and attempted to touch her lower abdomen. There were no staff present during these incidents. On 1/9/23 around 10:15am, V44 was observed in the dining room speaking with a resident. R33 was observed approaching female visitor touching her buttocks and making inappropriate comments. V44 re-directed R33 not to touch her. R33 quickly walked away. On 1/9/23 12:34pm, V7 (MHT) stated V7 heard the residents say R33 just touched a female visitor. R33 walked and sat down. V7 asked R33 if he touched the visitor, R33 just said Hee, Hee. V7 told R33 about personal space and he sat in central area for about 5 minutes and then left. According to V7 there were only two mental health techs working day shift for 174 residents. V7 texted V13 (mental health supervisor) at 12:13pm about the incident with R33 and the visitor. V7 stated that V13 telephoned V7 and acknowledged that he received her text message. 3. Additional interviews were conducted regarding R33's behavior and planned intervention for recognized behaviors as follows: On 1/9/23 at 2:00pm, V9 (Psychiatric Rehabilitation Services Coordinator/PRSC) stated that at this time, there is no facilitator for group therapy programs. V9 reported, the PRSC staff are doing 1:1 session with each resident. V9 stated, social services discuss with the resident the behaviors identified in group therapy. V9 stated, there is no PRSD (psychiatric rehabilitation services director). On 1/10/23 at 9:55am, V9 reported R33 exhibits sexually inappropriate behaviors, R33 touches the buttocks and breasts of female staff. V9 stated R33 was on V28's (former PRSD) caseload until she resigned in early December 2022. At 3:00pm, the surveyor reviewed with V9, V9's documentation on 12/17/2022 of R33's inappropriate behavior. V9 reported, she does not recall which staff or residents R33 touched. V9 stated that if she documented it, then it happened. V9 stated she does not recall reporting this incident to any staff other than the MHT staff. V9 stated, R33 does not exhibit sexually inappropriate behaviors daily, possibly weekly. V9 reported to the surveyor, right before she came to speak with this surveyor, R33 attempted to touch her inappropriately. V9 stated that staff are expected to report all behaviors to the PRSCs On 1/10/23 at 9:00am, V1 (Administrator) stated that the group facilitator and PRSCs should be doing 1:1 session with every resident. V1 stated that the group facilitator resigned in early December. V1 stated that the last day for group programs was on 12/9/22. V1 stated 1:1 session with residents should be weekly same as the frequency group meetings were held. V1 stated that V1 can't recollect if he told staff right away to start doing 1:1 session with residents after the group facilitator resigned. V1 stated 1:1 session is documented in the resident's progress notes. On 1/10/23 at 10:30am, V15 (PRSC) stated that V15 has been covering R33 since PRSD left in December, about 2-3 weeks. V15 stated that R33 is receiving 1:1 session. V15 stated that R33 is not receiving any group therapy programs. V15 stated that she is not aware of R33 exhibiting any behaviors since R33 was re-admitted to facility in December 2022 when R33 was hospitalized for aggressive behaviors. On 1/10/23 at 2:40pm, V13 (Mental Health Supervisor) stated that V7 (MHT) notified V13 of an incident of inappropriate behaviors with a female, possibly CNA (certified nurse aide). When questioned if V13 reported this incident to V1 (Administrator), V13 responded 'no'. V13 stated I guess I should have reported it to V1. When questioned if V13 reported it to V1 on 1/9/23, V13 responded 'V13 did not work yesterday. When questioned if he notified V1 today, V13 stated that he thought it was resolved. On 1/13/23 at 10:15am, V7 (MHT) stated R33 exhibits sexually inappropriate behaviors daily. V7 stated that all of the staff are aware of R33's inappropriate behaviors. V7 stated that R33 frequently pulls his pants down in front of staff/residents or pulls penis out. V7 stated on 1/8/23, R33 was calm and walking at a normal pace. V7 stated the behaviors R33 was exhibiting were level one behaviors. V7 stated that R33 does not get sent out to the psychiatric hospital until he is exhibiting behaviors at a level 5, such as running through hallway, cursing staff and other residents, and destroying property. On 1/13/23 at 11:25am, V9 stated that the PRSCs talk to residents 1:1 as needed, not once a week. V9 stated that the expectation is for the PRSC to document in the resident's care plan and progress notes. V9 stated that the PRSCs should be documenting every 1:1 session with a resident in his/her progress notes. V9 acknowledged that these 1:1 session should be occurring routinely, not after the resident exhibits inappropriate behaviors. V9 acknowledged that if it isn't charted, it didn't happen. On 1/17/23 at 10:20am, V46 (Psychiatric Doctor) stated that R33 should have been placed on 1:1 supervision after the first incident on 1/8/23, to prevent the second and the third incidents of inappropriate touching. A behavior contract should have been created. V46 stated that V46 was not informed about R33 touching the staff the first time. V46 stated that V46 would have sent R33 to the nearest hospital at that time. 4. R33's medical record documented the following regarding R33's negative behaviors R33's Social Service Progress Review dated 7/28/22 by V28 (former PRSD /psychiatric rehabilitation services director) noted: V28 witnessed R33 displaying inappropriate behaviors, including exposing himself while in the central area in front of peers. Staff immediately re-directed R33's behavior. Progress note dated 8/23/22 by V2 (DON /director of nursing) noted: R33 is increasingly agitated and socially inappropriate. R33 is slamming items in the facility to the floor, R33 is exposing himself to staff, and threw water pitcher at floor nurse, and is not receptive to re-direction, an as needed medication administered and ineffective. R33's petition for involuntary admission, dated 8/23/2022, notes R33 increasingly agitated and socially inappropriate. R33 was slamming items on the floor and exposing self to staff. R33 is not receptive to re-direction. These behaviors were witnessed by V2 DON and V13 (mental health supervisor). R33's hospital admission record, dated 8/23/22-8/30/2022, notes R33 to continue the following therapies: assertive community treatment, cognitive behavior therapy (therapy to help change certain behaviors), illness-management skills, and social skills training. R33's medical record, dated 7/28/22 - 1/10/2023, does not note R33 was receiving group therapy or 1:1 session with PRSCs. R33's medical record, dated 11/14/22 and 11/30/22, R33 was sent to the hospital each time for exhibiting verbal and physical aggression. R33's medical record, dated 12/17/22, notes V9 noted: R33 noted to be increasingly socially inappropriate. R33 noted to be walking down the hall attempting to touch female staff and female residents on their breasts and behinds. V9 counseled R33 on keeping hands to himself. Male MHT (mental health tech) staff also redirecting R33. Staff will continue to monitor and redirect to ensure staff and resident safety. On 01/20/23 the surveyor verified by observations, record review and interview that the facility implemented the following to remove the immediacy: 1.R33 is no longer at the facility. Psychiatrist ordered a discharge to the hospital for a psychiatric evaluation on 1/10/23. Resident was placed on supervision prior to transfer to hospital. Facility will re-evaluate R33 after completion of treatment. Upon return, resident will be placed on increased staff supervision, provided a room change closer to the nurses' station, evaluated by the psychiatrist, and assessed for appropriate therapeutic programming. 1/10/23 started and ongoing. 2.Staff were in-serviced/trained on how to recognize sexual abuse and the facility's abuse protocol to prevent it from happening to other residents. All staff will be re-educated prior to next scheduled shift including staff that are on leave and are on vacation. Administrator and Assistant administrator are conducting the training. The training includes the Abuse prevention reporting policy, specifically the definition of abuse, Sexual abuse, sexual assault, rape and internal reporting requirements and identification of allegation and protection of residents. Staff acknowledged information via signature. Administrator/Managers will continue to monitor all staff for compliance by a competency questionnaire. The abuse prevention training program posttest questionnaire is the material utilized. No revision of the current abuse policy has occurred. The noncompliance was a failure to follow current policy IDT conducts assigned regular rounds during shift to ensure visual monitoring and staff supervision. 1/10/23 started at 2:45pm. 3.Residents that have been identified for being at risk for sexual abuse have had their care plans updated to reflect interventions to prevent abuse. List of identified residents was provided to survey team. Intervention implemented 1/10/23 . 4.Resident identified with sexually inappropriate behavior was counseled and placed on close staff supervision, was educated on symptom management, maintaining boundaries and importance of utilizing coping skills to manage symptoms, and will be followed up with by staff and/or psychiatrist regularly. QA tool titled Abuse reporting, interventions and investigation will be completed weekly by the Administer or Assistant Administrator. Observations noted during regular rounds will be discussed at the QA Committee. Concerns will be discussed among the members, a plan of action is devised, and past plans of actions evaluated. Intervention implemented 1/10/23
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to follow their change in condition policy by timely notifying the guardian of a change in resident condition. This affected one resident (R57...

Read full inspector narrative →
Based on interview and record review, the facility failed to follow their change in condition policy by timely notifying the guardian of a change in resident condition. This affected one resident (R57) in a sample of 35 reviewed for change in condition. Findings include: R57's face sheet under contacts documents: V52 (Guardian) as responsible party. On 1/10/23 at 10:47 am, V51 (R57's Guardian) said he was covering for V52 and is not the primary guardian. V51 said he received a call on 11/18/22 from V2(Director of Nursing/DON) to report that R57 was sent to the hospital and sustained a fracture. V51 said he reviewed call logs and they were no reports or calls received for R57. On 1/11/23 at 10:30 am, V2 (DON) said whoever is listed on the face sheet should be notified. V2 said usually the first contact would be called first and it would be documented in the medical record. On 1/10/23 at 12:16 pm, V33 (Minimum Data Set Nurse) said she notified the doctor about R57's broken arm and called R57's mom but did not call the guardian. V33 said she just called who she saw on the face sheet. R57's progress notes dated 11/11/22 at 9:36 pm documents: Transport called at this time stated pickup time will be in two hours. Resident's mother notified of resident's condition, informed her resident will be sent to hospital for evaluation. Facility policy Physician- Family Notification-Change in condition reviewed 1/22 documents: to ensure that medical care problems are communicated to the attending physician or authorized designee and family/responsible party in a timely, efficient and effective manner. The facility will inform the resident; consult with physician and if known notify the legal representative when there is an accident involving the resident which results in injury.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to thoroughly investigate an allegation of abuse made by a resident and failed to identify and act immediately to prevent potent...

Read full inspector narrative →
Based on observation, interview, and record review, the facility failed to thoroughly investigate an allegation of abuse made by a resident and failed to identify and act immediately to prevent potential further abuse and mistreatment from occurring. This failure applied to two (R36 and R37) of 12 residents reviewed for abuse in the sample of 38 residents. Findings include: R36's diagnoses include in part with schizophrenia, major depressive disorder, muscle wasting and atrophy. R36's MDS (minimum data set) dated 4/3/2023 documents a BIMS (brief interview for mental status) score of 15 out of 15 (indicates that resident is cognitively intact). Review of R36's MDS Minimum Data Set Section E Behavioral Symptoms dated 4/5/2023 related to physical symptoms such as hitting or scratching self. Documentation does not include that R36 exhibits any behaviors. R36's care plan indicates potential moderate risk for abuse dated 4/2/23. There is no care plan in the record noted to document that R36 has any self-harm behaviors. 4/19/23 at 12:15 PM, R36 was observed standing in line in the main dining room area awaiting lunch. R36 was noted to have a large dark colored bruise beneath his right eye. 4/19/23 at 1:22 PM, V15 (Certified Nurse Assistant/CNA) was interviewed regarding R36's bruise to the right eye. V15 stated, R36 was in bed when I did my rounds this morning. I didn't see him at breakfast. His roommate is R37. 4/19/23 at 1:26 PM, V12 (Licensed Practical Nurse/LPN) was interviewed regarding R36's bruise to the right eye. At this time, V12 initially stated that she did see R36 and gave him meds but didn't see anything new. V12 then recanted and stated that she had actually noticed his eye (the new bruise in question) but wasn't sure when he got it. V12 said she then asked V18 (Assistant Director of Nursing/ADON) and was directed to V9 (Director of Behavioral Health) because V9 had already taken care of it. V12 added that R37 is R36's roommate and that she assessed R36 this morning and he didn't tell her that anything happened. Review of R36's medical record documented that V3 (Psychiatric Services Rehabilitation Director/PSRD) held a one-to-one social service group with R36 on 4/19/23 at 10:30 AM. 4/19/23 at 1:42 PM, V3 (PSRD) was interviewed and asked if they made any observations during one to one with R36 that morning. V3 stated, I didn't see nothing on his face. I usually meet with him once a week. 4/19/23 at 12:57 PM, two surveyors met with R36 in his room. R36 was behind a closed and darkened room where R36 was lying in bed with his bed sheets drawn up to his neck. R36 had visible bruising and black color under his right eye. Observed a peri orbital hematoma to the right eye, blacked in color with a crescent shape that extended from the right interior to the exterior of the eye measuring approximately two centimeters in size. R36's left eye was noted with a small fading yellowish bruise. Surveyor asked what happened to him. R36 became visibly shaken and hesitated to speak with surveyors. After assuring R36 that he was safe to speak with surveyors, R36 stated, It happened a couple of days ago. Someone from the dining room asked me. It happened in this room. He's done this to me before. Surveyor asked who gave him the black eye and R36 pointed to the bed next to him and stated, It was my roommate. Surveyor asked how he felt, R36 began shaking and crying and stated, It makes me afraid. I don't feel safe. It hurt. I didn't tell anyone. Surveyor asked whether this was the first time this happened to him with his roommate (R37) and R36 stated, No, this is the second time. Records reviewed on 4/19/23 at 2:00 PM, showed no reports or incidents of abuse involving R36. As of this date/time, there are no progress notes regarding R36's bruised right eye. Efforts were made to speak with R37 throughout the afternoon of 4/19/23 but facility staff informed surveyor that R37 was out of the building at a day program. Upon return to the facility on 4/19/23 at 2:57 PM, V1 (Administrator) confirmed to the survey team that R37 refused to speak with the survey team regarding the incident. V1 stated, R37 is refusing to talk to anyone. V9 Director of Behavioral Health Director did a psychosocial assessment on R36 and stated that a peer saw R36 hit himself. R37's diagnoses include in part as unspecified Psychosis, Schizoaffective Disorder, Delusional Disorders, Auditory Hallucinations, Homicidal Ideations and Suicidal Ideations. R37 is the roommate of R36. R37's care plan indicates 2/1/23 I (R37) have auditory hallucinations. I (R37) am at risk for suicidal/homicidal issues AEB: voicing thoughts and/or intentions. I (R37) have the potential to become delusional and have false beliefs due to my hallucinations and diagnosis of delusional disorder 2/1/23. A review of progress notes showed on 3/22/23, V22 (Social Worker/SW) wrote, Resident (R37) was noted to have aggressive behavior when playing games. Writer counseled resident about his aggressive behavior and resident understands. 4/19/23 at approximately 12:17 PM, V20 (Assistant Administrator) was interviewed regarding the bruise noted on R36's right eye. V20 stated, I'm not sure what happened, let me find out. 4/19/23 at approximately 12:19 PM, V9 (Director of Behavioral Health) approached surveyor and stated that she believed that R36 had an old bruise but would find out. At this time, surveyor asked V9 to provide any documentation for any incident reports and/or supporting documentation related to the bruise observed on R36's right eye. V9 then provided surveyor with a screening assessment for evaluation of self-harm/suicide, signed by V9 and dated 4/19/23; the assessment documentation read: Resident was noted to have a bruise on his face. Resident was nonchalant about his face. Resident does have a history of physical aggression. A peer (later identified as R38) reported that resident struck himself the evening before. The assessment did not include any description or location of the bruise. 4/19/23 at 3:12 PM, R38's electronic medical record was reviewed and documented that R38 was on a hospital leave effective 4/18/23 and was not currently in the facility. Progress note dated 4/18/23 at 3:07 PM (written by) V9 (Director of Behavioral Health), reads: R38 was verbalizing paranoia regarding money, cigarettes, and his stay at the facility. R38 was redirected by staff. R38 was receptive of the redirection, however continued to escalate in his paranoia. Resident remained on staff supervision until he left for the hospital. 4/19/23 at 3:02 PM, during interview with V9 (Director of Behavioral Health Director), V9 was asked if R36 had hit himself within the past year. V9 stated, no, it's a new behavior. V9 added, I noticed his eye when you asked me about it in the dining room. I thought it was an old bruise, so I went to look into it. I tried to ask R36 about his eye, but he told me to get the (expletive) away from him. I don't know what time it was today. Then I went to ask V1 (Administrator) about it. V1 and other staff started looking into the bruise on R36's eye. I believe I spoke to R38 yesterday (4/18/23) and he told me that R36 hit himself. Surveyor then asked V9 how it was possible that R38 was questioned about R36 yesterday if R38 was transferred out to the hospital yesterday and the bruise on R36 had not come up until today (4/19/23). V9 responded by stating that this was before R38 was transferred and that it was while he was cycling and having delusional and psychotic behaviors; he just said it without anyone asking him about it. V9 was asked if this allegation made by R38 was documented and V9 stated, I don't write anything down. I was taught that in school. I think R38 was sent out to the hospital yesterday. At this time, V9 then asked to step out of the interview. 4/19/23 at 3:20 PM, V9 returned to speak with surveyor, along with V1 (Administrator). V9 stated, I talked to R38 yesterday and he said that guy and pointed to R36. R38 was cycling. He was having psychotic behavior and was delusional. At the time, R36 didn't have a bruise. I noticed the bruise today when the surveyor asked me about it then I went and told V1. V9 was then asked if she took R38's statement about R36 hitting himself and investigated it further or if the statement was considered credible, given that R38 was actively having psychotic behaviors and being delusional. V9 responded by stating that she had asked R38 something else and he was able to answer it clearly. 4/19/23 at 3:23 PM, V1 (Administrator) was asked about what had been reported to him regarding R36. V1 stated, I am the abuse coordinator. I went to talk with R36 (today), and he just told me to go (expletive) myself. No staff were aware that anyone struck R36. I spoke with V9 again and came to the conclusion that R36 hit himself based on the interview that R38 had provided in passing to V9 yesterday. The consultant took a look at R36's past care plan and said R36 had something in there about self-harm. The consultant advised the nurse to do a skin assessment. V1 was asked if any other residents or staff were interviewed regarding R36 and V1 stated, we talked to V12 (LPN) today after we became aware of the situation. V1 was asked if this was the conclusion that he determined regarding the injury to R36's right eye. V1 stated, based on what I know, yes, R38 said that R36 hit himself. V1 added that he knew what happened, so there was no abuse. V1 was asked how he came to this conclusion without conducting an investigation. V1 (Administrator) stated, there is nothing else to say about it, abuse didn't occur. R36 would not speak to me when I tried to speak with him. R38 was off baseline yesterday, he was verbally aggressive toward me, he had repetitive thoughts and it's not his normal. Just because R38 was delusional it doesn't mean there is no truth to what he said. I was made aware round 12ish today (about R36). Initially, I didn't know what happened. Based on what I've looked into I believe this is what happened. R37 is refusing to talk to us. 4/19/23 at 3:51 PM, V1 (Administrator) returned to the conference room and stated, after speaking with the consultant, I'm doing a report of injury of unknown origin. On 4/20/23 at 9:30 AM, V1 (Administrator) was inquired of R37 being involved in any incidents. V1 stated, I don't have any except that R37 has a history of verbal aggression. V1 was asked to provide documentation of any incidents. Based on interviews and record reviews, there is no documentation to show that the facility initiated any injury of unknown origin or abuse investigation involving R36, prior to the State survey team's questions surrounding R36's observed eye injury. During this survey, the facility was asked and did not provide any documentation to show that a thorough injury of unknown origin or potential abuse investigation was completed regarding R36. 4/20/23 at 10:45 AM, V21 (Medical Doctor) was contacted for an interview regarding R36. At 2:53 PM, V21 was interviewed regarding any knowledge and notification of the bruise to R36's right eye. V21 stated, nobody has contacted me in the last few months for R36. They should call me when they find something and tell me how they found it, then investigate, talk to the patient, and staff, and document their actions. I would order x-rays, neurological checks, and vital signs and tell them to call me with any changes. If the patient is not responding, then send them out to the hospital. Facility provided Abuse Prevention and Reporting-Illinois policy (dated 12/17/21), which includes: Guidelines: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. Abuse: Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. This also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain and/or maintain physical, mental, and psychosocial well-being. This assumes that all instances of abuse of residents, even those in a coma, cause physical harm or pain or mental anguish. The term willful in the definition of abuser means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm . Having a mental disorder or cognitive impairment does not automatically preclude a resident from engaging in deliberate or non-accidental actions. Physical abuse is the infliction of injury on a resident that occurs other than by accidental means and that requires medical attention. Physical abuse includes hitting, slapping, pinching, kicking, and controlling behavior through corporal punishment . Mental Abuse is the use of verbal or nonverbal conduct which causes or has the potential to cause the resident to experience humiliation, intimidation, fear, shame, agitation, or degradation. Resident to Resident Abuse (any type): A resident to resident altercation should be reviewed as a potential situation of abuse: Not all resident-to-resident altercations result in abuse. Resident to resident altercations that include any willful action that results in physical injury, mental anguish or pain must be reported in accordance with regulations. Protection of Residents The facility will take steps to prevent potential abuse while the investigation is underway. Residents who allegedly abused another resident shall be immediately evaluated to determine the most suitable therapy, care approaches, and placement, considering his or her safety, as well as the safety of other residents and employees of the facility. In addition, the facility shall take all steps necessary to ensure the safety of residents including, but not limited to, the separation of the residents. Internal Investigation All investigations will be documented, whether or not abuse, neglect, exploitation, mistreatment, or misappropriation of resident property occurred, was alleged or suspected. Any incident or allegation involving abuse, neglect, exploitation, mistreatment, or the misappropriation of resident property will result in an investigation. Investigation procedures: The appointed investigator will, at a minimum, attempt to interview the person who reported the incident, anyone likely to have direct knowledge of the incident and the resident, if interviewable. Any written statements that have been submitted will be reviewed, along with any pertinent medical records or other documents. Residents to whom the accused has regularly provided care, and employees with whom the accused has regularly worked, will be interviewed to determine whether any one has witnessed any prior abuse, neglect, exploitation, mistreatment, or misappropriation of resident property by the accused individual.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0825 (Tag F0825)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide therapeutic programing including anger management and confli...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide therapeutic programing including anger management and conflict resolution, welcoming back to the community, boundaries and social skills, substance abuse, managing symptoms, depression and coping skills, and creative expression for residents that has been assessed to benefit from therapeutic programing this affects 54 of 171 (R2, R4, R5, R8, R13, R16, R20, R29, R30, R38, R42, R44, R49, R51, R52, R54, R56, R59, R64, R67, R69, R80, R81, R83, R84, R85, R93, R95, R98, R105, R107, R114, R121, R122, R126, R128, R132, R133, R136, R137, R141, R143, R148, R149, R151, R158, R159, R161, R163, R164, R165, R166, R168 and R227) residents reviewed for therapeutic programming. Finding include: R98 was admitted to the facility on [DATE] with a diagnosis of schizoaffective disorder, alcohol abuse, major depressive disorder, cannabis use, homicidal ideations, and psychosis. R98's Minimum Data Set, dated [DATE] documents a brief interview for mental status score 15/15 which indicates cognately intact. On 1/19/23 at 1:50 pm, R98 who was alert and oriented at time of interview said she has not attended any substance abuse groups and currently smokes marijuana. On 1/20/23 at 4:10 pm, V9(Psychiatric Rehabilitation Services Coordinator/PRSC) said if a resident has history of drug use or tests positive for substances, they would be placed in substance abuse group and plan of care updated. Resident's community pass may be restricted. V9 confirmed R98 was not included in the substance abuse group. Facility substance group list did not document R98. R98's medical record did not document any substance abuse groups attended. R98's hospital record under substance abuse history dated 1/11/23 documents: Toxicology screen positive for opiates and fentanyl. Patient denied current substance use. R98's hospital record under toxicology screen dated 7/26/22 documents: positive results for fentanyl and cannabis. On 1/10/22 V9 presents a list of residents that are currently assigned to the therapeutic programs of welcome back to the community, boundaries and social skills, substance abuse, managing your symptoms, depression and coping skills, anger management and conflict resolution, creative expression. R2, R4, R5, R8, R13, R16, R20, R29, R30, R38, R42, R44, R49, R51, R52, R54, R56, R59, R64, R67, R69, R80, R81, R83, R84, R85, R93, R95, R98, R105, R107, R114, R121, R122, R126, R128, R132, R133, R136, R137, R141, R143, R148, R149, R151, R158, R159, R161, R163, R164, R165, R166, R168 and R227. On 1/10/23 at 11:39am V1 (Administrator) said the facility does not have any therapeutic programing for the resident at this time. V1 said the social service staff is supposed to complete 1 to 1 visit with residents weekly. On 1/17/23 V1 said the 1 to 1 visit with the (outside social services) social worker does not replace the therapeutic programing that the facility is responsible for providing to the identified residents. On 1/13/23 at 11:50am V9 (Social Services) said upon admission and when needed that resident are assessed for the need for therapeutic programming, the facility reviews the PASSAR and gather information based on the resident needs and wants. V9 said the residents that benefits from these programs are resident with severe mental illness. V9 said the facility is not currently conducting therapeutic programming for the residents that currently reside in the facility. V9 said the facility does not have a social service director at this time. V9 said residents have been assessed and it was determined that they would benefit from specific group therapy. V9 said the therapeutic programs that were being offered is welcome back to the community, boundaries and social skills, substance abuse, managing your symptoms, depression and coping skills, anger management and conflict resolution, creative expression. V9 said the facility also works with a group from (outside social services) for 1 to 1 monitoring with some of the residents. V9 said the therapeutic programming stopped when the director resigned on 12/2/22. V9 said she does not know when the last therapeutic program was conducted. V9 said the welcome back to the community group is for residents, that are planning to reintegrate into the community and are working with the [NAME] Decree program for independent living. V9 said boundaries and social skills are to help resident with behavior in setting boundaries limits and personal space. V9 said the substance abuse is for the resident that has a history of substance abuse or relapse with substance use, V9 said managing symptoms group is for medication management, helping resident identify and discuss physical symptoms. V9 said Depression and coping skills are for resident that express sadness, has a history of suicidal ideations, it's to teach the resident how to cope when feeling depressed. V9 said anger management and conflict resolution is to teach resident appropriate skills to handle conflicts. V9 said creative expression was created for lower functioning residents, resident that does not have the capacity to maintain attention span to participate in the other groups. V9 said the facility is not offering any therapeutic programing but they try to talk to the residents at least monthly. V9 said this is not documented. V9 denied that the social service staff are doing 1 to 1 visit with residents at this time. V9 said the facility has not had any therapeutic programs since the social service director resigned, V9 said she thinks the director resigned on 12/2/22. V9 said the programs are not being done because there's no social service director to facilitate the programs. V9 said she is not the acting social service director nor is she the interim social service director.
Nov 2022 3 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their abuse policy and failed to prevent a resident-to-resid...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their abuse policy and failed to prevent a resident-to-resident assault. This affected 2 of 3 residents (R5,R6) reviewed for physical abuse. This failure resulted in R6 being hit in the face by R5 with his closed fist. Findings Include: R5's diagnosis: schizophrenia. R5 was admitted to the facility on [DATE]. R6's diagnosis: schizophrenia. R6 was admitted to the facility on [DATE]. A Nursing note dated 9/3/22 documents R5 was observed with a discoloration to the left eye. R5 was unable to give an account of what happened to R5's eye and stated to the floor nurse, It's not that serious. I don't know. The Final Incident Report dated 9/9/22 documents the nurse observed R5 lying in bed with the discoloration to the eye. When asked what happen R5 denied knowing what happened. On 9/9/22, R5 reported that R6 hit R5. R6 was interviewed and endorsed R5 was screaming all the time and was getting on R6's nerves so R6 hit R5. On 10/29/22 at 2:13PM R6 stated, Yes, I hit R5. Oh my god, why are we still talking about it. I hit R5 with a closed fist in the face. R5 wouldn't shut up. I don't want to be asked any more questions about it. R6 then walked away from this surveyor and refused to answer any further questions regarding the incident. On 10/30/22 at 11:54AM R5 stated, Yes, R6 hit me. Now shut the f*** up about it. R6 hit me in the face a long time ago. I don't talk to R6 anymore. At this point in the interview, R5 began screaming profanities and asked the surveyor to leave. R5 refused to answer any further questions. On 10/30/22 at 2:18PM V1 (Administrator) stated, It was brought to my attention that R5 was noted with a black eye. R5 is pretty aggressive verbally and physically so you can't push R5 too far. I took us a couple days to get out of R5 who hit R5. We found out that R6 was the one who did it. When I went and asked R6 if R6 hit R5, R6 admitted to it. R6 told me that R6 was sick of R5 always yelling so R6 hit R5. On 11/1/22 at 9:57AM, V18 (Nurse) stated, I came in that morning and when I saw R5 in R5's room it looked like R5's eye was bruised. I asked R5 what happened and R5 refused to tell me at first. R5 said that R5's boyfriend hit R5, and it wasn't a big deal. It was just a dark area under her eye that was just like a black eye would be. Anytime someone else hit someone it's physical abuse. On 11/1/22 at 1:32PM, V20 (PRSC) stated, All I know is that R6 hit R5. When I talked to R5, R5 did have a bruise around R5's eye. It was just under R5's eye and a purple color. I don't believe R5 hit R6 back or was verbally aggressive with R6 before from what I was told. This would be physical abuse. The Care Plan dated 8/24/20 documents R5 is at a potential risk for abuse/neglect related to factors that increase vulnerability, psychiatric history and/or present mental health diagnosis, denial and/or evasiveness when discussing mental health issues, minimizing significance of mental health/psychosocial issues, diagnosis of depression and/or history of depressive illness, and history and presence of dysfunctional behavior. On 9/3/22, R5 was involved in a physical altercation with a male peer (R6) as a result of my delusions that caused me to scream and display poor boundaries with my peers. Appropriate interventions are documented. The Abuse/Neglect Screening dated 9/3/22 documents the score as a 6 which indicates R5 is at a potential high risk of abuse due to history of dysfunctional behaviors and poor boundaries with others. R5 was involved in physical altercation with R6 due to screaming and delusions. The Psychosocial Assessment date of 9/3/22 documents R5 was involved in a physical altercation with R6. R5 was observed by nursing staff with a slight discoloration to the face. R5 initially reported being struck in the hallway by a peer but was unsure of the person's identity. R5 then reported R5 did not recall much other than yelling and having an altercation with a peer. R5 mentioned that R5 was fine and that it was not a big deal. The Skin Condition Report dated 9/3/22 documents R5 has bruising to the left eye. No other skin concerns are noted. The Care Plan dated 9/3/22 documents R6 became physically aggressive with a female peer on this day. Appropriate interventions are documented. The Minimum Data Set, dated [DATE] documents the Brief Interview for Mental Status score as 13 (no cognitive impairment). A Social Service note dated 9/12/22 documents the social service department spoke with R6 following an incident with R5. R6 was counseled on using coping skills to prevent R6 from becoming aggressive with peers. R6 was encouraged to seek staff with any issues that R6 may be having. R6 reported feeling safe in the facility. The Aggressive Behavior Assessment date of 9/3/22 documents R6 as a history or recent episode of aggressive/agitated behavior and/or noncompliance with medication, treatment, regimen, and resistant care. R6 was involved in a physical altercation with R5. R6 displayed poor impulse control due to R5's delusions causing R5 to scream out in display poor boundaries. The Psychosocial Assessment date of 9/9/22 documents R6 was involved in a physical altercation with R5. R6 admitted to striking R5 as R5 was reacting to active delusions by yelling out and displaying poor boundaries towards R6. R6 has full recollection and awareness of the event. Triggers for R6 are documented as loud noises and fighting or angry outbursts. The policy titled, Abuse Prevention and Reporting - Illinois, dated 10/24/22 documents, Guidelines: The facility affirmed the right of a residence to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or miss treatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and miss treatment of residents .Definitions: Abuse - abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Abuse is the willful inflection of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident . The term willful in the definition of abuse means individual must have acted deliberately, not the individual must have intended to inflict injury or harm .Physical Abuse - is the inflection of injury on a resident that occurs other than by accidental means and that requires medical attention. Physical abuse includes hitting, slapping, pinching, kicking, and controlling behavior through corporal punishment.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to monitor and supervise a resident that is known to respond to intern...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to monitor and supervise a resident that is known to respond to internal stimuli to prevent an avoidable accident. This affected 2 of 3 residents (R2, R3) reviewed for supervision, accident, and incidents. This failure resulted in R3 spontaneously throwing a chair resulting in R2 being hit in the face with the chair sustaining a laceration which required 4 sutures. Findings Include: R2's diagnosis: schizoaffective disorder and auditory hallucinations. R2 admitted to the facility 2/17/22. R3's diagnosis: schizophrenia, bipolar disorder, and psychosis. R3 admitted to the facility on [DATE]. A Behavior note dated 9/27/22 at 7:24AM documents R2 was hit by a chair on the forehead in the day room by another resident. Bleeding to forehead was noted with a deep laceration. 911 was called for immediate transfer to the hospital. R2 is alert oriented times 3 and conscious to the situation. No distress was noted. A Nursing note dated 9/27/22 at 10:32 AM documents R2 returned to the facility from the hospital with 4 sutures to the forehead. An IDT note dated 9/28/22 documents the summary of the IDT meeting is that R2 was injured as a result of R3's non-targeted outburst. R2 was struck by a chair. R2 will be assisted by intervening when R2 is observed in the vicinity of peers responding to internal stimuli. The Hospital Records dated 9/27/22 document R2 presented to the emergency room with a facial laceration. R2 reported being struck by a chair this morning when another resident threw the chair. R2 denied loss of consciousness, syncope, pain, or uncontrolled bleeding. R2 was seen for a laceration repair and was sent back to the facility. The Final Incident Report of all dated 10/1/22 documents R2 was accidentally hit by a chair while sitting in the TV room. An open area to the forehead was noted. Four sutures were noted to the forehead upon return from the hospital. R3 was placed on behavior management skills program. No abuse was identified as this was a non-targeted outburst from R3. On 10/28/22 at 12:22PM, R2 had a laceration to the left upper forehead about 3 inches long. The laceration was glued and is healing. When asked what happened to R2's head, R2 stated, R3 hit me with a chair one morning. R3 just picked up the chair and threw it across the room. We were in the TV room. It was an accident. R3 didn't act mad before the threw it. R3 was just sitting down then R3 stood up and threw the chair. R3 was strong enough to throw it far enough to hit me. R3 didn't say anything to me. I never talked to R3 before. R3 is usually very quiet. I know R3 has some problems with R3's brain. No one was in the TV room that was staff. It was only 3 or 4 residents in the TV room early that morning. During this investigation, no staff were noted supervising the residents in the TV room. The number of residents ranged from 2 - 10 people at one time. Staff would look into the TV room as they walked down the hall, but no staff ever entered the TV room to check on the residents. On 10/30/22 at 11:33AM, When asked about the incident when R3 threw the chair at R2, R2 stated, Yes, I threw it. I don't remember who got hit. I didn't mean to hit anyone. I don't remember why I threw it. I don't have any problems with anyone here. R3 had a very flat affect and would not respond to most questions. On 10/30/22 at 12:51PM, V11 (Nurse) stated, I didn't see this happen, but they were both in the TV room when staff started calling for me to come down there. R2's head was bleeding. It was not gushing but R2 did have blood dripping down R2's head. I called 911 right away and got R2 sent out to the hospital. I was told that R3 hit R2 in the head with a chair in the TV room. No, there was no one (staff) in the TV room when R3 did that. I don't know who was supposed to be in there but when this happened it was just the residents. When I asked R2 what happened R2 said that R2 was in the TV room and R3 was in there with R3 and just picked up the chair and threw it. R2 said R3 didn't say anything before R3 threw it. R3 didn't even talk to R2. R3 just picked up the chair and threw it across the room. On 10/30/22 at 2:18PM, V1 (Administrator) stated, That incident R3 was responding to some internal stimuli while R3 was in the TV room. R3 picked up the chair and threw it across the room which ended up hitting R2. There was no screaming or any other behaviors before R3 picked up the chair and through it. He never really has aggressive behaviors. I know the maintenance man was walking down the hall and heard a chair fall over, so he went into the TV room to see what was going on and saw that the chair was on the ground next to R2 and R2's head was bleeding. On 11/1/22 at 9:11AM, V16 (Nurse) stated, The other resident (R2) that was hit said that R3 just stood up from the chair R3 was sitting in and picked it up and threw it. R2's head was bleeding, and we could not get it to stop so R2 had to be sent out for sutures. No other staff saw it. No one was monitoring the TV room at the time this happened. Someone should be monitoring this area, but I don't know where they were at. When I asked the tech what was happening, she said she was busy doing something else. I told her that someone always needs to be monitoring them. On 11/1/22 at 9:57AM, V18 (Nurse) stated, I later found out that morning that R3 threw a chair. R3 must have just been responding to some stimuli that let R3 to have that behavior. I was not here so I do not know if anyone is monitoring the TV room. I don't know who monitors the TV room. On 11/1/22 at 1:13PM, V5 (Maintenance Director) stated, It was maybe around 6:30 in the morning, I was walking down the hallway and I heard a chair fall over in the TV room. I went into the TV room and saw a resident (R2) who had blood coming from R2's head and the chair was on the floor next to R2. I tried asking what happened, but no one was answering me at first. I came back down, and another resident was telling me that R3 threw the chair. I know R2 had a laceration on R2's head but I don't know about anything else. R2 did have some blood coming down R2's forehead but it wasn't spraying out or anything. There was no screaming or yelling or anything before I heard the chair fall. The only thing that made me go look in the TV room was the sound of the chair hitting the ground. There was no staff in the TV room when this happened. It was only the residents. I think there was 3 or 4 of them in there. I don't know who is supposed to be watching the room. The Psychosocial assessment dated [DATE] documents R2 is injured as a result of R3's non-targeted outburst. R2 reported being hit by a chair thrown by R3. R2 has not had any prior negative interactions with R3. R2 was not interacting with R3 at the time of the incident. R2 was observed to be calm immediately following the incident and did not express being in much pain. The Care Plan dated 7/12/22 documents R2 is at a potentially moderate risk for abuse/neglect related to depression and mental illness. On 9/27/22, R2 was injured due to a peers non-targeted outburst. A Nursing note dated 9/27/22 documents it was reported R3 had a physical altercation with R2. R3 refused to give account of the incident. Both residents were separated and 1:1 monitoring was implemented. Education was provided to R3 to keep R3's hands to self and report issues or concerns to staff. A doctor's order was given to send R3 to the hospital for psychiatric evaluation. R3 left the facility in a calm and cooperative demeanor. An IDT note 9/28/22 documents R3 displayed a non-targeted outburst resulting in an injury to R2. R3 reported R3 had no intention of harming R2. R3 was responding to internal stimuli. R3 was counseled to seek staff to utilize the sensory room when feeling negative urges. There is no other documentation of R3 having any physical altercations or aggressive outbursts with other residents since R3 was admitted . The Behavior/Mood Charting dated 9/27/22 documents R3 was physically aggressive as shown by throwing a chair across the room that hit another resident. R3 had no triggers to this behavior. R3 was educated during 1:1 monitoring. The Psychosocial assessment dated [DATE] documents R3 displayed a non-targeted outburst resulting in R2 being injured. R3 reported feeling angry and had an urge to act on it. R3 threw a chair blindly that hit R2 by mistake. R3 has partial recollection and awareness of the event. R3 was observed to be somewhat remorseful as mentioned R3 was responding to internal stimuli and had no intention of harming R2. R3 has no indicated triggers that would set off a physical altercation. R3 is known to respond to internal stimuli. The Care Plan dated 4/27/22 documents R3 has a potential to be verbally and physically aggressive related to history of aggressive behavior. On 9/27/22, R3 displayed a non-targeted outburst resulting in a female peer's (R2) injury. Interventions include the educating and counseling R3 to develop insight into aggressive behavior. R3 was encouraged to seek staff to utilize the sensory room when feeling negative urges. The Minimum Data Set Section E dated 10/3/22 documents R3 experiences hallucinations and delusions. There is no documentation of R3 having any physically aggressive behaviors.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to thoroughly investigate an allegation of abuse made by a resident and failed to identify and act immediately to prevent potent...

Read full inspector narrative →
Based on observation, interview, and record review, the facility failed to thoroughly investigate an allegation of abuse made by a resident and failed to identify and act immediately to prevent potential further abuse and mistreatment from occurring. This failure applied to two (R36 and R37) of 12 residents reviewed for abuse in the sample of 38 residents. Findings include: R36's diagnoses include in part with schizophrenia, major depressive disorder, muscle wasting and atrophy. R36's MDS (minimum data set) dated 4/3/2023 documents a BIMS (brief interview for mental status) score of 15 out of 15 (indicates that resident is cognitively intact). Review of R36's MDS Minimum Data Set Section E Behavioral Symptoms dated 4/5/2023 related to physical symptoms such as hitting or scratching self. Documentation does not include that R36 exhibits any behaviors. R36's care plan indicates potential moderate risk for abuse dated 4/2/23. There is no care plan in the record noted to document that R36 has any self-harm behaviors. 4/19/23 at 12:15 PM, R36 was observed standing in line in the main dining room area awaiting lunch. R36 was noted to have a large dark colored bruise beneath his right eye. 4/19/23 at 1:22 PM, V15 (Certified Nurse Assistant/CNA) was interviewed regarding R36's bruise to the right eye. V15 stated, R36 was in bed when I did my rounds this morning. I didn't see him at breakfast. His roommate is R37. 4/19/23 at 1:26 PM, V12 (Licensed Practical Nurse/LPN) was interviewed regarding R36's bruise to the right eye. At this time, V12 initially stated that she did see R36 and gave him meds but didn't see anything new. V12 then recanted and stated that she had actually noticed his eye (the new bruise in question) but wasn't sure when he got it. V12 said she then asked V18 (Assistant Director of Nursing/ADON) and was directed to V9 (Director of Behavioral Health) because V9 had already taken care of it. V12 added that R37 is R36's roommate and that she assessed R36 this morning and he didn't tell her that anything happened. Review of R36's medical record documented that V3 (Psychiatric Services Rehabilitation Director/PSRD) held a one-to-one social service group with R36 on 4/19/23 at 10:30 AM. 4/19/23 at 1:42 PM, V3 (PSRD) was interviewed and asked if they made any observations during one to one with R36 that morning. V3 stated, I didn't see nothing on his face. I usually meet with him once a week. 4/19/23 at 12:57 PM, two surveyors met with R36 in his room. R36 was behind a closed and darkened room where R36 was lying in bed with his bed sheets drawn up to his neck. R36 had visible bruising and black color under his right eye. Observed a peri orbital hematoma to the right eye, blacked in color with a crescent shape that extended from the right interior to the exterior of the eye measuring approximately two centimeters in size. R36's left eye was noted with a small fading yellowish bruise. Surveyor asked what happened to him. R36 became visibly shaken and hesitated to speak with surveyors. After assuring R36 that he was safe to speak with surveyors, R36 stated, It happened a couple of days ago. Someone from the dining room asked me. It happened in this room. He's done this to me before. Surveyor asked who gave him the black eye and R36 pointed to the bed next to him and stated, It was my roommate. Surveyor asked how he felt, R36 began shaking and crying and stated, It makes me afraid. I don't feel safe. It hurt. I didn't tell anyone. Surveyor asked whether this was the first time this happened to him with his roommate (R37) and R36 stated, No, this is the second time. Records reviewed on 4/19/23 at 2:00 PM, showed no reports or incidents of abuse involving R36. As of this date/time, there are no progress notes regarding R36's bruised right eye. Efforts were made to speak with R37 throughout the afternoon of 4/19/23 but facility staff informed surveyor that R37 was out of the building at a day program. Upon return to the facility on 4/19/23 at 2:57 PM, V1 (Administrator) confirmed to the survey team that R37 refused to speak with the survey team regarding the incident. V1 stated, R37 is refusing to talk to anyone. V9 Director of Behavioral Health Director did a psychosocial assessment on R36 and stated that a peer saw R36 hit himself. R37's diagnoses include in part as unspecified Psychosis, Schizoaffective Disorder, Delusional Disorders, Auditory Hallucinations, Homicidal Ideations and Suicidal Ideations. R37 is the roommate of R36. R37's care plan indicates 2/1/23 I (R37) have auditory hallucinations. I (R37) am at risk for suicidal/homicidal issues AEB: voicing thoughts and/or intentions. I (R37) have the potential to become delusional and have false beliefs due to my hallucinations and diagnosis of delusional disorder 2/1/23. A review of progress notes showed on 3/22/23, V22 (Social Worker/SW) wrote, Resident (R37) was noted to have aggressive behavior when playing games. Writer counseled resident about his aggressive behavior and resident understands. 4/19/23 at approximately 12:17 PM, V20 (Assistant Administrator) was interviewed regarding the bruise noted on R36's right eye. V20 stated, I'm not sure what happened, let me find out. 4/19/23 at approximately 12:19 PM, V9 (Director of Behavioral Health) approached surveyor and stated that she believed that R36 had an old bruise but would find out. At this time, surveyor asked V9 to provide any documentation for any incident reports and/or supporting documentation related to the bruise observed on R36's right eye. V9 then provided surveyor with a screening assessment for evaluation of self-harm/suicide, signed by V9 and dated 4/19/23; the assessment documentation read: Resident was noted to have a bruise on his face. Resident was nonchalant about his face. Resident does have a history of physical aggression. A peer (later identified as R38) reported that resident struck himself the evening before. The assessment did not include any description or location of the bruise. 4/19/23 at 3:12 PM, R38's electronic medical record was reviewed and documented that R38 was on a hospital leave effective 4/18/23 and was not currently in the facility. Progress note dated 4/18/23 at 3:07 PM (written by) V9 (Director of Behavioral Health), reads: R38 was verbalizing paranoia regarding money, cigarettes, and his stay at the facility. R38 was redirected by staff. R38 was receptive of the redirection, however continued to escalate in his paranoia. Resident remained on staff supervision until he left for the hospital. 4/19/23 at 3:02 PM, during interview with V9 (Director of Behavioral Health Director), V9 was asked if R36 had hit himself within the past year. V9 stated, no, it's a new behavior. V9 added, I noticed his eye when you asked me about it in the dining room. I thought it was an old bruise, so I went to look into it. I tried to ask R36 about his eye, but he told me to get the (expletive) away from him. I don't know what time it was today. Then I went to ask V1 (Administrator) about it. V1 and other staff started looking into the bruise on R36's eye. I believe I spoke to R38 yesterday (4/18/23) and he told me that R36 hit himself. Surveyor then asked V9 how it was possible that R38 was questioned about R36 yesterday if R38 was transferred out to the hospital yesterday and the bruise on R36 had not come up until today (4/19/23). V9 responded by stating that this was before R38 was transferred and that it was while he was cycling and having delusional and psychotic behaviors; he just said it without anyone asking him about it. V9 was asked if this allegation made by R38 was documented and V9 stated, I don't write anything down. I was taught that in school. I think R38 was sent out to the hospital yesterday. At this time, V9 then asked to step out of the interview. 4/19/23 at 3:20 PM, V9 returned to speak with surveyor, along with V1 (Administrator). V9 stated, I talked to R38 yesterday and he said that guy and pointed to R36. R38 was cycling. He was having psychotic behavior and was delusional. At the time, R36 didn't have a bruise. I noticed the bruise today when the surveyor asked me about it then I went and told V1. V9 was then asked if she took R38's statement about R36 hitting himself and investigated it further or if the statement was considered credible, given that R38 was actively having psychotic behaviors and being delusional. V9 responded by stating that she had asked R38 something else and he was able to answer it clearly. 4/19/23 at 3:23 PM, V1 (Administrator) was asked about what had been reported to him regarding R36. V1 stated, I am the abuse coordinator. I went to talk with R36 (today), and he just told me to go (expletive) myself. No staff were aware that anyone struck R36. I spoke with V9 again and came to the conclusion that R36 hit himself based on the interview that R38 had provided in passing to V9 yesterday. The consultant took a look at R36's past care plan and said R36 had something in there about self-harm. The consultant advised the nurse to do a skin assessment. V1 was asked if any other residents or staff were interviewed regarding R36 and V1 stated, we talked to V12 (LPN) today after we became aware of the situation. V1 was asked if this was the conclusion that he determined regarding the injury to R36's right eye. V1 stated, based on what I know, yes, R38 said that R36 hit himself. V1 added that he knew what happened, so there was no abuse. V1 was asked how he came to this conclusion without conducting an investigation. V1 (Administrator) stated, there is nothing else to say about it, abuse didn't occur. R36 would not speak to me when I tried to speak with him. R38 was off baseline yesterday, he was verbally aggressive toward me, he had repetitive thoughts and it's not his normal. Just because R38 was delusional it doesn't mean there is no truth to what he said. I was made aware round 12ish today (about R36). Initially, I didn't know what happened. Based on what I've looked into I believe this is what happened. R37 is refusing to talk to us. 4/19/23 at 3:51 PM, V1 (Administrator) returned to the conference room and stated, after speaking with the consultant, I'm doing a report of injury of unknown origin. On 4/20/23 at 9:30 AM, V1 (Administrator) was inquired of R37 being involved in any incidents. V1 stated, I don't have any except that R37 has a history of verbal aggression. V1 was asked to provide documentation of any incidents. Based on interviews and record reviews, there is no documentation to show that the facility initiated any injury of unknown origin or abuse investigation involving R36, prior to the State survey team's questions surrounding R36's observed eye injury. During this survey, the facility was asked and did not provide any documentation to show that a thorough injury of unknown origin or potential abuse investigation was completed regarding R36. 4/20/23 at 10:45 AM, V21 (Medical Doctor) was contacted for an interview regarding R36. At 2:53 PM, V21 was interviewed regarding any knowledge and notification of the bruise to R36's right eye. V21 stated, nobody has contacted me in the last few months for R36. They should call me when they find something and tell me how they found it, then investigate, talk to the patient, and staff, and document their actions. I would order x-rays, neurological checks, and vital signs and tell them to call me with any changes. If the patient is not responding, then send them out to the hospital. Facility provided Abuse Prevention and Reporting-Illinois policy (dated 12/17/21), which includes: Guidelines: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. Abuse: Abuse means any physical or mental injury or sexual assault inflicted upon a resident other than by accidental means. Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident. This also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain and/or maintain physical, mental, and psychosocial well-being. This assumes that all instances of abuse of residents, even those in a coma, cause physical harm or pain or mental anguish. The term willful in the definition of abuser means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm . Having a mental disorder or cognitive impairment does not automatically preclude a resident from engaging in deliberate or non-accidental actions. Physical abuse is the infliction of injury on a resident that occurs other than by accidental means and that requires medical attention. Physical abuse includes hitting, slapping, pinching, kicking, and controlling behavior through corporal punishment . Mental Abuse is the use of verbal or nonverbal conduct which causes or has the potential to cause the resident to experience humiliation, intimidation, fear, shame, agitation, or degradation. Resident to Resident Abuse (any type): A resident to resident altercation should be reviewed as a potential situation of abuse: Not all resident-to-resident altercations result in abuse. Resident to resident altercations that include any willful action that results in physical injury, mental anguish or pain must be reported in accordance with regulations. Protection of Residents The facility will take steps to prevent potential abuse while the investigation is underway. Residents who allegedly abused another resident shall be immediately evaluated to determine the most suitable therapy, care approaches, and placement, considering his or her safety, as well as the safety of other residents and employees of the facility. In addition, the facility shall take all steps necessary to ensure the safety of residents including, but not limited to, the separation of the residents. Internal Investigation All investigations will be documented, whether or not abuse, neglect, exploitation, mistreatment, or misappropriation of resident property occurred, was alleged or suspected. Any incident or allegation involving abuse, neglect, exploitation, mistreatment, or the misappropriation of resident property will result in an investigation. Investigation procedures: The appointed investigator will, at a minimum, attempt to interview the person who reported the incident, anyone likely to have direct knowledge of the incident and the resident, if interviewable. Any written statements that have been submitted will be reviewed, along with any pertinent medical records or other documents. Residents to whom the accused has regularly provided care, and employees with whom the accused has regularly worked, will be interviewed to determine whether any one has witnessed any prior abuse, neglect, exploitation, mistreatment, or misappropriation of resident property by the accused individual.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 6 life-threatening violation(s), 6 harm violation(s), $106,313 in fines. Review inspection reports carefully.
  • • 48 deficiencies on record, including 6 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $106,313 in fines. Extremely high, among the most fined facilities in Illinois. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Aperion Care Chicago Heights's CMS Rating?

CMS assigns APERION CARE CHICAGO HEIGHTS an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Aperion Care Chicago Heights Staffed?

CMS rates APERION CARE CHICAGO HEIGHTS's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 67%, which is 21 percentage points above the Illinois average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 75%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Aperion Care Chicago Heights?

State health inspectors documented 48 deficiencies at APERION CARE CHICAGO HEIGHTS during 2022 to 2025. These included: 6 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 6 that caused actual resident harm, 35 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Aperion Care Chicago Heights?

APERION CARE CHICAGO HEIGHTS is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by APERION CARE, a chain that manages multiple nursing homes. With 200 certified beds and approximately 145 residents (about 72% occupancy), it is a large facility located in CHICAGO HEIGHTS, Illinois.

How Does Aperion Care Chicago Heights Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, APERION CARE CHICAGO HEIGHTS's overall rating (2 stars) is below the state average of 2.5, staff turnover (67%) is significantly higher than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Aperion Care Chicago Heights?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Aperion Care Chicago Heights Safe?

Based on CMS inspection data, APERION CARE CHICAGO HEIGHTS has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 6 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Aperion Care Chicago Heights Stick Around?

Staff turnover at APERION CARE CHICAGO HEIGHTS is high. At 67%, the facility is 21 percentage points above the Illinois average of 46%. Registered Nurse turnover is particularly concerning at 75%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Aperion Care Chicago Heights Ever Fined?

APERION CARE CHICAGO HEIGHTS has been fined $106,313 across 4 penalty actions. This is 3.1x the Illinois average of $34,142. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Aperion Care Chicago Heights on Any Federal Watch List?

APERION CARE CHICAGO HEIGHTS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.