LITTLE VILLAGE NRSG & RHB CTR

2320 SOUTH LAWNDALE, CHICAGO, IL 60623 (773) 522-0400
For profit - Limited Liability company 106 Beds Independent Data: November 2025
Trust Grade
0/100
#567 of 665 in IL
Last Inspection: December 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Little Village Nursing and Rehabilitation Center has received a Trust Grade of F, indicating poor performance and significant concerns about the quality of care provided. Ranked #567 out of 665 facilities in Illinois, they are in the bottom half, and #178 out of 201 in Cook County, meaning there are very few local options that are worse. The facility is showing signs of improvement, as the number of issues decreased from 17 in 2024 to 8 in 2025, but they still face serious challenges. Staffing is relatively stable with a turnover rate of 33%, which is better than the state average, but they have only 1 out of 5 stars for staffing, suggesting a lack of adequate personnel. There are concerning financial fines totaling $252,644, which is higher than 91% of facilities in Illinois, indicating ongoing compliance issues. Specific incidents include a serious altercation between residents that resulted in one resident sustaining injuries requiring stitches, and reports of verbal abuse from staff members that left some residents feeling scared and anxious. While there are some strengths, such as a lower turnover rate, the overall atmosphere and safety concerns highlighted by these incidents suggest that families should approach this facility with caution.

Trust Score
F
0/100
In Illinois
#567/665
Bottom 15%
Safety Record
High Risk
Review needed
Inspections
Getting Better
17 → 8 violations
Staff Stability
○ Average
33% turnover. Near Illinois's 48% average. Typical for the industry.
Penalties
○ Average
$252,644 in fines. Higher than 75% of Illinois facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 14 minutes of Registered Nurse (RN) attention daily — below average for Illinois. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
46 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 17 issues
2025: 8 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (33%)

    15 points below Illinois average of 48%

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Illinois average (2.5)

Significant quality concerns identified by CMS

Staff Turnover: 33%

13pts below Illinois avg (46%)

Typical for the industry

Federal Fines: $252,644

Well above median ($33,413)

Significant penalties indicating serious issues

The Ugly 46 deficiencies on record

4 actual harm
May 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to report an allegation of mental abuse (bullying) to the state survey agency. This failure affects 1 resident (R1) sampled for abuse reportin...

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Based on interview and record review, the facility failed to report an allegation of mental abuse (bullying) to the state survey agency. This failure affects 1 resident (R1) sampled for abuse reporting. Findings include: On 5/20/2025 at 11:00 AM, V1 (Administrator) explained that when R1 was admitted to the hospital, V1 was notified by V9 (Licensed Practical Nurse) that the hospital told V9 that R1 was being bullied by R1's roommate (R4). V1 could not recall the actual date of the allegation. V1 stated that V1 investigated the allegation by interviewing other staff and R4. V1 said that the facility could not substantiate the bullying allegation but kept R1 and R4 separated after the allegation was made. V1 denied that the allegation was reported to the state survey agency. V1 affirmed that bullying can be mental abuse and that the allegation should have been reported. On 5/21/2025 at 12:11 PM, V9 (Licensed Practical Nurse) could not recall the exact date, but could recall that during R1's last hospitalization, a social worker from the hospital had called and asked to speak with a nurse. V9 stated that the social worker was inquiring about the relations between R1/R4 (R1's Roommate) and said that R1 reported being bullied by R4 to hospital staff. V9 stated that V1 is the abuse prevention coordinator, and immediately notified V1 of the allegation. Record review of facility witness statement collected from R4 dated 4/24/25 documents in part that R4 was accused of bullying R1. Facility policy titled, Abuse (Reviewed 1/18/2024) documents in part .When an allegation of abuse, exploitation, neglect, mistreatment, or misappropriation of resident property has been made, the administrator, or designee, shall notify the Department of Public Health's regional office immidiately by phone or fax. Public health shall be informed that an occurance of potential abuse, exploitation, neglect, mistreatment, or misappropriation of resident property has been reported to the administrator and is being investigated.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to complete a thorough investigation of verbal/mental abuse after an allegation of bullying was made. This failure affects 1 resident (R1) sam...

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Based on interview and record review, the facility failed to complete a thorough investigation of verbal/mental abuse after an allegation of bullying was made. This failure affects 1 resident (R1) sampled for abuse. Findings include: R1's Minimum Data Set (3/20/25) documents in part a brief interview of mental status (BIMS) summary score of 15, indicating R1 is cognitively intact. On 5/20/2025 at 10:32 AM, R1 stated that R1 was being bullied/harrased by R2 and R3. R1 did not name R4 as a resident that was harassing R1. R1 stated that R2 and R3 have formed a clique and call R1 a dirty pol** whenever R1 walks past R2/R3. R1 explained that R2/R3 calling him names makes him feel worthless and that the harassment had been going on for over a year. R1 affirmed R1 told the hospital about the bullying during R1's last hospital stay in April. On 5/20/2025 at 11:00 AM, V1 (Administrator) explained that when R1 was admitted to the hospital, V1 was notified by V9 (Licensed Practical Nurse) that the hospital called and told V9 that R1 was being bullied by R1's roommate (R4). V1 could not recall the actual date of the allegation. V1 stated that V1 investigated the allegation by interviewing R4. V1 said that the facility could not substantiate the bullying allegation but kept R1 and R4 separated after the allegation was made. V1 affirmed that R1 was not interviewed after the allegation was made. V1 was not aware that the allegation was about R2 or R3. Surveyor requested the investigative documents related to the allegation and V1 stated, I (V1) didn't write any of it down. V1 affirmed that V1 only had a statement from R4. No further investigative documentation was provided from V1 prior to the exit of the survey. Record review of signed facility witness statement collected from R4 by V1 (Administrator) dated 4/24/25 documents in part that R4 was accused of bullying R1 and that R4 would no longer be roommates with R1. On 5/21/2025 at 12:11 PM, V9 (Licensed Practical Nurse) could not recall the exact date, but could recall that during R1's last hospitalization, a social worker from the hospital had called and asked to speak with a nurse. V9 stated that the social worker was inquiring about the relations between R1/R4 (R1's Roommate) and said that R1 reported being bullied by R4 to hospital staff. V9 stated that V1 is the abuse prevention coordinator, and immidiately notified V1 of the allegation. Facility policy titled, Abuse Policy (1/18/2024) documents in part, The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurances of abuse . This will be done by: . implementing systems to promptly and aggressively investigate all reports and allegations of abuse . Verbal abuse is the use of oral written or gestured language that willfully includes disparaging and derogatory terms to residents . Mental abuse includes but is not limited to humiliation, harassment, threats of punishment . Reports will be documented and a record kept of the documentation . All incidents will be documented whether or not abuse, neglect, mistreatment or misappropriation of resident property occurred, was alleged or suspected . 4. Investigation procedures. The appointed investigator will, at a minimum, attempt to interview the person who reported the incident , anyone likely to have direct knowledge of the incient, and the resident, if interviewable . Residents to whom the accused has provided care and employees whom the accused has regularly worked, will be interviewed .
Mar 2025 2 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that 4 of 4 residents (R1, R2, R5, and R6) were free from phy...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that 4 of 4 residents (R1, R2, R5, and R6) were free from physical abuse. This failure affected R1, R2, R5, and R6 who had verbal altercation that resulted in R1 injury and bleeding to mouth and R6 injuries resulting in stitches to eyebrow and injury to forehead. This has the potential to affect all 103 residents residing in the facility. Findings include: On 02/27/25 at 12:44pm, R1 observed in the room sitting on the bed. The surveyor asked R1 about the incident of 01/25/25. R1 stated that I (R1) can't remember what happened, but (R2) and I (R1) had a misunderstanding. I (R1) did not steal anything from (R2). (R2) hit me and punched me in my face and my mouth. I (R1) was bleeding from my mouth. On 2/27/25 at 12:55pm, R2 was observed in the room. when the surveyor asked about the incident of 01/25/25, R2 stated R1 was drunk and was taking my pop drinking them. R2 stated that I (R2) came to the nurse's station and told them (staff) about it, and they did nothing. R2 stated that when I (R2) went back to the room (R1) was still drinking my Pop. R2 stated that I (R2) pushed (R1) down on the bed and held (R1) because (R1) was stealing from me. R1 medical record showed V17's documentation in the progress note date 01/25/25 timed 10pm that indicated that R1 noted fighting with roommate (referring to R2). Roommate (R2) hit (R1) in the face and the mouth with moderate bleeding noted from R1's mouth. On 03/04/25 at 12:25pm, R5 stated that R6 and I shared the same bathroom. R6 is always urinating on the floor and everywhere. R5 stated that on the day of the incident I tried to let R6 know that (R6) must clean it up because R6 always leaves the place dirty, and I end up clean it. When asked whether the housekeeper/staff know about these concerns. R5 stated Yes, because they clean it all the time and R6 will dirty it again and again. And nobody (referring to staff) does nothing about it. I (R5) have reported it but (R6) kept (urinating) on the floor, I feel like (R6) is saying whatever I (R6) do you are going to clean it up. R5 stated that I am a grown man, and no one is going to be treating me like hat. R6 punch me in my face so I hit (R6) hard. A fight broke out and R6 started bleeding in the face. At 1:20pm, R6 observed with three wound closure strips on the right eyebrow and approximately 2 inches of healing wound to the fore head. When the surveyor asked about what happened to R6's face. R6 stated that I fought with (R5). (R5) is not my boss, (R5) thinks he can fight, and I (R6) showed him. (R5) keeps putting everything that is wrong on me, and (R5) hit me, and I (R6) hit him back. R1 medical record Face Sheet showed that R1 was admitted to the facility on [DATE] with diagnosis list that includes but not limited to chronic obstructive pulmonary disease unspecified, schizoaffective disorder, bipolar type, alcohol abuse uncomplicated Type 2 diabetesmellitus with hyperglycemia. R2 medical record Face Sheet showed that R1 was admitted to the facility on [DATE] with diagnosis list that includes but not limited to Type 2 diabetes mellitus with hyperglycemia, non-pressure chronic ulcer of other part of left foot with unspecified severity -left foot. R5 medical record Face Sheet showed that R1 was admitted originally to the facility on [DATE] with latest admission date of 02/21/25. Diagnosis list includes but not limited to Major depressive disorder, drug induced subacute dyskinesia, schizoaffective disorder, acquired absence of eye-right eye, and blindness one eye unspecified eye-right eye. R6 medical record Face Sheet showed that R1 was admitted to the facility on [DATE] with diagnosis list that includes but not limited to chronic obstructive pulmonary disease unspecified, schizoaffective disorder, bipolar type, alcohol abuse uncomplicated Type 2 diabetes mellitus with hyperglycemia. On 03/04/25 at 2:15pm, V2 stated that she expected the licensed nurses to separate the resident immediately when there is a suspicion of any abuse. In the case of R1 and R2 the nurse (V17) should have separated the residents before the altercation escalated into actual physical abuse. V2 stated hitting, holding down of resident by another resident is a form of physical abuse and should not happen. V2 stated that both R1 and R2 should have been separated and placed on 1:1 supervision. On 03/12/25 at 1:49pm, V1 (Administrator) stated that she (V1) expected the nurse to first separate the residents, assess them, and depending on the type of altercation put the resident on 1:1 supervision, call the medical doctor (physician) and both residents must be sent out. The nurse should call me the abuse coordinator. V1 stated that when (V18) informed the nurse (referring to V17 LPN), she did what she was supposed to do it is not her (V18) responsibility to separate the resident. R1 just had tooth extraction may be the alcohol caused R1 to bleed because R2 said I did not hit R2 from my interview. When asked whether pushing and holding down another resident a physical contact holding another resident down in a physical altercation, is that appropriate behavior. V1 stated no, it is not allowed that is like restraining a person. The surveyor then asks are residents allowed to restrain another resident. V1 stated No. The facility policy on Abuse with reviewed date 1/18/2024 documented that the facility affirms the right of our (facility) residents to be free from abuse. the policy under definitions documented in part that abuse is the willful infliction of injury and the term willful means the individual must have acted deliberately not that the individual must have intended to inflict injury or harm. Physical abuse is the infliction of injury on a resident that occurs other than by accidental means. Physical abuse listed includes but not limited to hitting, slapping, and controlling behavior through corporal punishment.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to develop and implement appropriate measures to ensure adequate superv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to develop and implement appropriate measures to ensure adequate supervision is afforded to two residents R1 and R2 reviewed for physical abuse. This failure affected R1 and R2 who had an altercation that resulted into physical abuse and R1 injury to mouth and has the potential to affect all 103 residents residing in the facility. Finding include: R1 medical record Face Sheet showed that R1 was admitted to the facility on [DATE] with diagnosis list that includes but not limited to chronic obstructive pulmonary disease unspecified, schizoaffective disorder, bipolar type, alcohol abuse uncomplicated Type2 diabetes mellitus with hyperglycemia. R1 was sent to the local hospital on 1/15/25 and the discharge record showed that R1 was treated for alcohol intoxication. R2 medical record Face Sheet showed that R1 was admitted to the facility on [DATE] with diagnosis list that includes but not limited to Type 2 diabetes mellitus with hyperglycemia, non-pressure chronic ulcer of other part of left foot with unspecified severity left foot. According to facility investigation witness statement presented dated 1/31/25, V18 stated that on 1/25/25 R2 came to the front desk and reported that R1 was stealing R2's food and this was reported to V17 (Nurse). V17 went to the resident's room and came out and said R1 and R2 were fine. V18 made V17 aware that R1 was drunk and V17 went back into the office (referring to medication room used as the nurse's office). V18 (Receptionist) stated R2 came back to the nurse's station and said someone needs to come and get R1. V18 stated that while sitting at the nurse's station she heard them fighting (referring to R1 and R2). V18 witness statement documentation showed that V17 was first notified at 7:30pm. According to the V17's witness statement V17 documented in part that at 7:00pm she was notified that the two residents R1 and R2 that something is going on with these 2 (referring to R1 and R2). V17 did not separate the resident R1 and R2 from each other. At 9:30am V18 documented that R1 had unsteady gait and suspected alcohol intoxication. V17 documented that R1 had bleeding from the mouth. R1 medical record showed V17's documentation in the progress note date 01/25/25 timed 10pm indicated that R1 noted fighting with roommate (referring to R2). Roommate (R2) hit (R1) in the face and the mouth with moderate bleeding noted from R1's mouth. On 03/04/25 at 2:15pm, V2 stated that she expected the licensed nurses to separate the resident immediately when there is a suspicion of any abuse. in case of R1 and R2 the nurse (V17) should have separated the residents before the altercation escalated into actual physical abuse. V2 stated hitting, holding down of resident by another resident is a form of physical abuse and should not happen. V2 stated that both R1 and R2 should have been separated and placed on 1:1 supervision. On 03/12/25 at 1:49pm, V1 (Administrator) stated that she (V1) expected the nurse to first separate the residents, assess them, and depending on the type of altercation put the resident on 1:1 supervision, call the medical doctor (physician) and both residents must be sent out. The nurse of cause should call me the abuse coordinator. V1 stated that when (V18) inform the nurse (referring to V17 LPN), she did what she was supposed to do it is not her (V18) responsibility to separate the resident. R1 just had tooth extraction may be the alcohol caused R1 to bleed because R2 said I did not hit R2 from my interview. When asked whether pushing and holding down another resident a physical contact holding another resident down in a physical altercation, is that appropriate behavior. V1 stated no, it is not allowed that is like restraining a person. The surveyor then asks are residents allowed to restrain another resident. V1 stated No. During this investigation both V17 and V18 cannot be reached by the surveyor. Both V1 (Administrator) and (V2 DON (Director of Nurse's) tried to reach the staff without success. The facility did not provide any supervision policy. The facility policy on Abuse with reviewed date 1/18/2024 documented that the facility affirms the right of our (facility) residents to be free from abuse. the policy under definitions documented in part that abuse is the willful infliction of injury and the term willful means the individual must have acted deliberately not that the individual must have intended to inflict injury or harm. Physical abuse is the infliction of injury on a resident that occurs other than by accidental means. Physical abuse listed includes but not limited to hitting, slapping, and controlling behavior through corporal punishment.
Jan 2025 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Requirements (Tag F0622)

Could have caused harm · This affected 1 resident

Based on interview and record review facility failed to document in the medical records the reason for one residents' (R1) transfer and discharge to the hospital out of three residents reviewed for tr...

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Based on interview and record review facility failed to document in the medical records the reason for one residents' (R1) transfer and discharge to the hospital out of three residents reviewed for transfer/discharge. The facility failed to check the correct box that they could not meet R1's needs on the Involuntary Discharge form, instead they checked the box that the safety of individuals in the facility were endangered. Finding Include: R1 progress note dated 12/25/2024 08:43 PM reads Ambulance arrived to facility. Resident became aggressive yelling and screaming that she does not have to leave because she got drunk while on pass. Resident stated she will call state and that she has the right to drink when she is not at facility. Resident left facility on stretcher to Hospital. R1's emergency room note dated 12/25/24 reads: patient arrived by ambulance from nursing home with petition. Per EMS (Emergency Medical Support) staff said she was aggressive earlier. On arrival patient is cooperative and calm. She is upset admission to psych unit. Diagnosis Depression and Intoxication. R1 progress note dated 12/31/2024 03:58 PM reads :Writer talks to resident psychiatrist and the psych NP of resident behaviors at this facility. Resident has been non-compliance to go to an alcohol program for her addiction. Resident was given an immediate discharge and was explained the process. Resident received the original IVD with a stamped envelope with the address for appeal on the envelope to be mail to IDPH. Residents inform the marketer to inform the facility that she will have someone to pick up her belongings. Writer email DPH, and the ombudsman resident IVD. R1's Notice of involuntary transfer or discharge and opportunity for hearing for nursing home residents sheets reads: as recorded in your clinical records in accordance with Section 481.15(c) of the federal regulations, the reason for this transfer or discharge is: the safety of the individuals in this facility is endangered. Signed by Administrator (V8), dated 12/31/24. V7 (Psyche Nurse Practitioner) he stated on 1/30/25 at 8:30am that R1 had no history of homicidal or suicidal ideations. V7 stated R1 did have history of substance abuse and acting out and belligerent at times when she was intoxicated. V7 stated R1 did not want to go to substance abuse programs and did not comply with her plan of care. V7 stated they did find another institution that was better suited to meet her needs but she refused to go. V7 stated there is no documentation of R1 harming or attacking other residents or staff in the facility. V7 stated was called by the nurse that R1 was in the facility intoxicated. V7 stated it was the facility that decided to give her and IVD notice. V2 (Director of Nursing) she sated on 1/29/25 at 2:00pm stated they had a care plan meeting with R1 about what she wanted which was to get a job and get approved for social security. V2 stated R1 did agree to go to substance abuse treatment program but she reneged. V2 stated that nurse informed her that R1 was sent to the hospital for being intoxicated. V1 (Social Worker Director) he stated on 1/29/25 at 1:10pm the plan was for R1 to go to a SMHRF (specialized mental health rehab facility) but she refused. V1 stated R1 met the criteria for SMHRF but she declined. V1 stated the plan was to convince R1 to go to SMHRF to better to meet her psychological and substance abuse. V1 stated while in the facility R1 had not displayed any suicidal or homicidal ideations. V1 stated she did not want to go to group so was getting 1:1 therapy. V1 stated he explained to R1 that if she did not comply with going to substance and mental health therapy that the facility would have to start the involuntary discharge process. V5 (Licensed Practical Nurse) stated on 1/29/25 at 9:45am she has taken care of R1 for about a year and never received report or seen R1 attacking other residents or staff. V5 stated it was late afternoon near the end of the shift when R1 came back to the facility intoxicated and was stumbling while walking. V5 stated she helped R1 into bed then contacted the Nurse Practitioner and administrator that R1 was in the facility intoxicated. V5 stated they received order to send R1 out for an evaluation. V5 stated she gave report to oncoming nurse as to what had transpired. V6 (Licensed Practical Nurse) stated on 1/29/25 at 10:20am he had been working at the facility for a few months. V6 stated he was never told that R1 had attacked any resident or staff at the facility. V6 stated he came to work on 12/25/24 for the pm shift and got report that R1 was going to hospital to be evaluated for intoxication. On 1/30/25 at 10:15 amV8 (Administrator) stated her reason for giving R1 the IVD (involuntary discharge) was because she refused go to the outpatient substance abuse program and she was not following some of the facility rules. V8 stated she believed that the facility could no longer meet R1's needs. V8 stated this was her first time ever filling out an involuntary transfer and discharge notice and checked off the wrong box that R1 was endangered to the individuals in the facility. V8 stated she should have checked off the box on the IVD form that R1's welfare and needs could not be met in this facility. V8 stated she was not familiar with the IVD process, time frames or of the residents right to appeal the IVD. V8 stated will educate herself going forward on how to fill out the IVD form correctly and allow the IVD process to play out according to the State and Federal Guidelines.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

Based on interview and record review facility failed to give a resident an involuntary discharge notice 30 days prior to the resident's discharge. This applies to one resident (R1) out of three reside...

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Based on interview and record review facility failed to give a resident an involuntary discharge notice 30 days prior to the resident's discharge. This applies to one resident (R1) out of three residents reviewed for transfers and discharges. Finding Include: R1 progress note dated 12/25/2024 08:43 PM reads: Ambulance arrived to facility. Resident became aggressive yelling and screaming that she does not have to leave because she got drunk while on pass. Resident stated she will call state and that she has the right to drink when she is not at facility. Resident left facility on stretcher to Hospital. R1's emergency room note dated 12/25/24 reads: patient arrived by ambulance from nursing home with petition. Per Emergency Medical Support staff said she was aggressive earlier. On arrival patient is cooperative and calm. She is upset admission to psych unit. Diagnosis Depression and Intoxication R1 progress note dated 12/31/2024 03:58 PM reads: Writer talks to resident psychiatrist and the psych NP of resident behaviors at this facility. Resident has been non-compliance to go to an alcohol program for her addiction. Resident was given an immediate discharge and was explained the process. Resident received the original IVD with a stamped envelope with the address for appeal on the envelope to be mail to IDPH. Residents inform the marketer to inform the facility that she will have someone to pick up her belongings. Writer email DPH, and the ombudsman resident IVD. R1's Notice of involuntary transfer or discharge and opportunity for hearing for nursing home residents sheet dated 12/31/24 reads regardless of whether the facility's proposed action is under federal regulations or state law, you have the right to appeal the decision to transfer or discharge you. If you think you should not have to leave this facility, you may file a Request for a Hearing with the Illinois Department of Public Health within 10 days after receiving this notice. If the decision following the hearing is not in your favor, generally you will not be transferred or discharged prior to the expiration of 30 days following receipt of the original Notice of Transfer or Discharge. R1's hospital record dated 1/2/25 reads: patient scheduled for discharge by attending psychiatrist. Patient denied auditory hallucinations, denied suicidal/homicidal ideations. Patient has agreed to take medications given and follow treatment plan provided. Patient was resident at nursing home and plan was to return, until nursing home provided an involuntary discharge. Patient requested to go to nephews' home, now stated she cannot go to nephew. Patient offered alternative placement but refused. Per patient, she spoke to friend who is able to come pick her up today at 1pm. V3 (Director of Business Office) stated on 1/29/25 at 2:30pm she was instructed by the V8 (Administrator) to go to the hospital to give R1 IVD, (involuntary discharge) paper work. V3 stated when she arrived at the hospital she was escorted to R1's room by the hospital social worker. V3 stated she explained to R1 that she was receiving the IVD because on two different occasions she was intoxicated and displaying aggressive behavior. V3 stated the only forms she gave R1 was the IVD and did not explain to R1 that she had a right to appeal the process. V3 stated while at the hospital told the social worker who was in room with R1 and her, that the facility not allowing R1 to come back to the facility. V3 stated at that time R1 told her and the hospital social worker that her nephew might come and pick her up from the hospital. On 1/30/25 at 10:15 am V8 (Administrator) stated her reason for giving R1 the IVD (involuntary discharge) was because she refused go to the outpatient substance abuse program she was not following some of the facility rules. V8 stated she believed that the facility could no longer meet R1's needs. V8 stated she was not familiar with the IVD process, time frames or of the residents right to appeal the IVD. V8 stated will educate her herself going forward on how fill out the IVD form correctly and allow the IVD process to play out according to the State and Federal Guidelines. V1 (Social Worker Director) stated on 1/29/25 at 1:10pm the plan was for R1 to go to SMRF (specialized mental health rehab facility) but she refused. V1 stated R1 met the criteria for SMRF but she declined. V1 stated the plan was to convince R1 to go to a SMRF to meet her psychological and substance abuse. V1 stated he explained to R1 that if she did not comply with going to substance and mental therapy the facility would have to start the involuntary discharge process. Facility's transfer and discharge policy reads to assure resident transfers and discharges will be conducted in accordance with residents' rights , physician's orders, and in such a manner as to maintain continuity of care for the resident. Prior to any interfacility or involuntary, interfacility relocation, a relocation plan will be prepared to provide continuity of care. Relocation planning requirements do not apply to temporary relocations, i.e., hospitalizations where the resident will be readmitted . The resident , family , if known legal representative, and physician will be given timely notice in writing or the transfer and reasons thirty (30) days prior to relocation. A statement that the resident has the right to appeal the action to the State.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review facility failed to follow their bed hold policy for one resident (R3) out of three resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review facility failed to follow their bed hold policy for one resident (R3) out of three residents reviewed for discharges/transfer. This failure resulted in the facility not holding R1's bed for 10 days and subsequently R1 was discharged to the community instead of being allowed to return to the facility Findings Include: Facility's bed hold and readmission policy denotes it is the policy of this facility to readmit residents after hospitalization or temporary therapeutic leave when the resident requires services which can be provided by the facility. Residents, or their designated representative, shall be informed of this policy at the time of admission and at the time of transfer to a hospital, or for therapeutic leave which extends beyond 24 hours. A specific bed may be held for ten (10) days recipients of Medicaid benefits in accordance with the State Plan unless the resident has indicated a desire not to return to this facility or physician has indicated the services provided by the facility are no longer appropriate. 09/23/2024 06:10 PM PSYCHIATRIC PROGRESS NOTE reads History of Psychiatric Illness: The patient, a black female resident with history of MDD and Anxiety Disorder is being examined for follow up mental health and wellness evaluation, chart was reviewed, staff were interviewed, resting comfortably in her room, able to ambulate with steady gait, calm and cooperative, no complaints noted. She is originally admitted to the facility on [DATE], Hospital due to depression and alcohol intoxication. She is admitted to the facility for management of her medication and symptoms of her behavior. R1 progress note dated 12/25/2024 08:43 PM reads Ambulance arrived to facility. Resident became aggressive yelling and screaming that she does not have to leave because she got drunk while on pass. Resident stated she will call state and that she has the right to drink when she is not at facility. Resident left facility on stretcher to Hospital. R1's emergency room note dated 12/25/24 reads patient arrived by ambulance from nursing home with petition. Per Emergency Medical Support staff said she was aggressive earlier. On arrival patient is cooperative and calm. She is upset about admission to psych unit. Diagnosis Depression and Intoxication. R1's Notice of involuntary transfer or discharge and opportunity for hearing for nursing home residents sheet dated 12/31/24 reads regardless of whether the facility's proposed action is under federal regulations or state law, you have the right to appeal the decision to transfer or discharge you. If you think you should not have to leave this facility, you may file a Request for a Hearing with the Illinois Department of Public Health within 10 days after receiving this notice. If the decision following the hearing is not in your favor, generally you will not be transferred or discharged prior to the expiration of 30 days following receipt of the original Notice of Transfer or Discharge. R1's Hospital record dated 1/2/25 reads patient scheduled for discharge by attending psychiatrist. Patient denied auditory hallucinations, denied suicidal/homicidal ideations. Patient has agreed to take medications given and follow treatment plan provided. Patient was resident at nursing home and plan was to return, until nursing home provided an involuntary discharge. Patient requested to go to nephews' home, now stated she cannot go to nephew. Patient offered alternative placement but refused. Per patient, she spoke to friend who is able to come pick her up today at 1pm. V6 (Licensed Practical Nurse) stated on 1/29/25 at 10:20am he has been working at the facility for a few months. V6 stated he was never told that R1 had attacked any resident or staff at the facility. V6 stated he came to work on 12/25/24 for the pm shift and got report that R1 was going to hospital to be evaluated for intoxication. V6 stated he went to R1's room and told her the ambulance was coming. V6 stated he told R1 that she would probably be coming back to the facility the next day. V3 (Director of Business Office) stated on 1/29/25 at 2:30pm she was instructed by the V8 (Administrator) to go to the hospital to give R1 IVD, (involuntary discharge) paper work. V3 stated when she arrived at the hospital she was escorted to R1's room by the hospital social worker. V3 stated explained to R1 that she was receiving the IVD because on two different occasions she was intoxicated and displaying aggressive behavior. V3 stated the only forms she gave R1 was the IVD and did not explain to R1 that she had a right to appeal the process. V3 stated while at the hospital she told the social worker who was in room with R1 and her that the facility not allowing R1 to come back to the facility. V3 stated at that time R1 told her and the hospital social worker that her nephew might come and pick her up from the hospital. On 1/30/25 at 10:15 amV8 (Administrator) stated her reason for giving R1 the IVD (involuntary discharge) was because she refused go to the outpatient substance abuse program and she was not following some of the facility rules. V8 stated she believed that the facility could no longer meet R1's needs. V8 stated was not familiar with the IVD process, time frames or of the residents right to appeal the IVD. V8 stated will educate her herself going forward on how fill out the IVD form correctly and allow the IVD process to play out according to the State and Federal Guidelines.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Transfer (Tag F0626)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to let one resident (R1) return out of three residents reviewed transfers and discharges. This failure resulted in R1 not returning to the faci...

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Based on interview and record review the facility failed to let one resident (R1) return out of three residents reviewed transfers and discharges. This failure resulted in R1 not returning to the facility after hospitalization and was subsequently discharged to the community. Finding Include: R1 progress note dated 12/25/2024 08:43 PM reads: Ambulance arrived to facility. Resident became aggressive yelling and screaming that she does not have to leave because she got drunk while on pass. Resident stated she will call state and that she has the right to drink when she is not at facility. Resident left facility on stretcher to Hospital. R1's emergency room note dated 12/25/24 reads: patient arrived by ambulance from nursing home with petition. Per Emergency Medical Support staff said she was aggressive earlier. On arrival patient is cooperative and calm. She is upset admission to psych unit. Diagnosis Depression and Intoxication. R1's Hospital record dated 1/2/25 reads: patient scheduled for discharge by attending psychiatrist. Patient denied auditory hallucinations, denied suicidal/homicidal ideations. Patient has agreed to take medications given and follow treatment plan provided. Patient was resident at nursing home and plan was to return, until nursing home provided an involuntary discharge. Patient requested to go to nephews' home, now stated she cannot go to nephew. Patient offered alternative placement but refused. Per patient, she spoke to friend who is able to come pick her up today at 1pm. V3 (Director of Business Office) she stated on 1/29/25 at 2:30pm was she instructed by V8 (Administrator) to go to the hospital to give R1 IVD, (involuntary discharge) paper work. V3 stated when she arrived at the hospital she was escorted to R1's room by the hospital social worker. V3 stated she explained to R1 that she was receiving the IVD because on two different occasions she was intoxicated and displaying aggressive behavior. V3 stated the only forms she gave R1 was the IVD and did not explain to R1 that she had a right to appeal the process. V3 stated while at the hospital, told the social worker who was in room with R1 and her that the facility was not allowing R1 to come back to the facility. V3 stated at that time R1 told her and the hospital social worker that her nephew might come and pick her up from the hospital. V5 (Licensed Practical Nurse) stated on 1/29/25 at 9:45am she has taken care of R1 for about a year and never received report or seen R1 attacking other residents or staff. V5 stated late afternoon near the end of the shift when R1 came back to the facility intoxicated and was stumbling while walking. V5 stated she helped R1 into bed then contacted the Nurse Practitioner and administrator that R1 was in the facility intoxicated. V5 stated they received order to petition R1 to the hospital for an evaluation. V5 stated she told the social worker and she wrote up the involuntary petition for admission. V5 stated she gave report to oncoming nurse as to what had transpired. V5 stated since it was the change of shift the oncoming nurse called the ambulance. V5 stated she was not told at that time that R1 was going to be involuntary discharged . V6 (Licensed Practical Nurse) stated on 1/29/25 at 10:20am he has been working at the facility for a few months. V6 stated he was never told that R1 had attacked any resident or staff at the facility. V6 stated he came to work on 12/25/24 for the pm shift and got report from that R1 was going to hospital to be evaluated for intoxication. V6 stated he went to R1's room and told her the ambulance was coming. V6 stated he told R1 that she would probably be coming back to the facility the next day. V2 (Director of Nursing) she stated on 1/29/25 at 2:00pm they had a care plan meeting with R1 about what she wanted which was to get a job and get approved for social security. V2 stated R1 did agree to go to substance abuse treatment program but she reneged. V2 stated that nurse informed her that R1 was sent to the hospital for being intoxicated. V2 stated it was never discussed with her that R1 would be involuntary discharged . On 1/30/25 at 10:15 am V8 (Administrator) stated her reason for giving R1 the IVD (involuntary discharge) was because she refused go to the outpatient substance abuse program and she was not following some of the facility rules. V8 stated she believed that the facility could no longer meet R1's needs. V8 stated was not familiar with the IVD process, time frames or of the residents right to appeal the IVD. V8 stated will educate herself going forward on how fill out the IVD form correctly and allow the IVD process to play out according to the State and Federal Guidelines. Facility's resident rights admission contract statement policy denotes there may be instances when a Facility Resident leaves the facility for medical or therapeutic reasons. In such cases, Facility may be able to re-admit Resident to the same room and bed, but this not assured. If no bed is available at the times of Resident's hospital discharge because a bed was not held, Resident will be permitted to return to facility immediately upon first bed for the Resident's payor source becoming available.
Dec 2024 12 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of records and interviews the facility failed to provide the right of every resident to formulate advance direct...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of records and interviews the facility failed to provide the right of every resident to formulate advance directives for 2 out of 22 residents (R90 and R250) per their policy. Failures includes providing written information on advance directives and addressing advance directives as part of planning of care. These failures have the potential to affect 2 residents (R90 and R250) out of 46 residents in the sample. Findings include: During review of R90 and R250 resident's record, no documentation related advance directives were included. V8 (Director of Social Service) was informed and stated to check for clarification. On [DATE] at 09:33 AM, V8 stated that R90 and R250 does not have any documentation on his record related to discussing advance directives. Per V8 as per policy advance directives should be discussed on admission, after which it needs to be followed up within 72-hour period. V8 stated that advance directives is very important to make sure that residents have been educated on their choices and their rights. Without POLST form (medical order that communicates a patient's advance decisions about CPR and life-sustaining treatment) there will be a conflict on what to do in case of emergency, because POLST form is a legal binding document. V8 stated without a POLST form it will be hard to follow what the facility staff will do in case of a code. Until the form is properly filled out, the resident will be considered as full code and in case of a code and the resident does not want to be resuscitated or wants to be DNR it will be a problem. V8 stated, It can lead to a lawsuit technically, it is a problem, legally it is a problem, when resident was resuscitated and if they choose not to be resuscitated. That is their right. R90 and R250 full care plan does not address advance directive. Advance Directives policy dated 01/2020, reads: To assure each resident is provided written information on advance directives in accordance with State laws, including the facility's policies for implementing these requirements. Per policy, the facility shall provide each resident written information regarding advance directives policies and applicable State laws, informing residents of their right to accept or refuse medical and surgical treatment, and to formulate an advance directive, if resident so choose. This procedure is done at the time of admission. The facility is obligated to implement follow-up procedure related to advance directives. The facility needs to provide copies of written advance directives documents by filling and uploading in the resident's clinical record. The facility via social service department and/or the interdisciplinary care plan team will review each resident's advance directive status as documented in the resident's record at the time of the initial care plan conference and reconfirm that no changes in status are desired. The team will also conduct such reviews and reconfirmations at the time of every scheduled care plan conference.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to include urinary catheter use in R85's comprehensive care plan, have urinary catheter care orders, and maintain R85's dignity ...

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Based on observation, interview, and record review, the facility failed to include urinary catheter use in R85's comprehensive care plan, have urinary catheter care orders, and maintain R85's dignity by not failing to provide a urinary catheter privacy bag for one (R85) out of a total sample of 46 residents. Findings include: R85's Face Sheet documents in part diagnoses of infection in the urine, presence of urogenital implants and attention to other artificial openings of urinary tract. It documents in part urinary catheter use. R85's Physician Order Report from 11/03/2024 - 12/03/2024 does not document in part urinary catheter care orders. R85's Care Plan does not contain a focus for urinary catheter use, goals, or interventions. On 12/03/2024 at 9:33 AM, R85's room was in front of the main entrance to the facility. R85's room door was open and R85 was lying in bed. Urinary catheter tubing and bag was in plain sight. On 12/05/2024 at 9:21 AM, V2 (Director of Nursing) stated R85 has had the urinary catheter for weeks. V2 stated the expectation when it comes to urinary catheters is for staff to provide a privacy bag to maintain dignity. Staff are to make sure the urinary catheter tubing and bag are clean and patent. If urine is not flowing correctly, staff are to notify the doctor. These interventions were not listed in R85's Physician Order Report or in R85's Care Plan. admission to the Facility policy, last revised 12/2006, documents in part: Prior to or at the time of admission, the resident's Attending Physician must provide the facility with information needed for the immediate care of the resident, including orders covering at least: Routine care orders to maintain or improve the resident's function until the physician and care planning team can conduct a comprehensive assessment and develop a more detailed Interdisciplinary Care Plan. Facility's 4/2015 Care Plans (Comprehensive) policy documents in part: An individualized Comprehensive Care Plan that includes measurable objectives and timestables to meet the resident's medical, nursing, mental and/or psychological needs is developed for each resident. Each resident's Comprehensive Care Plan has been designed to: incorporate identified problem areas, incorporate risk factors associated with identified problems, build on the resident's strengths', reflect treatment goals and objectives in measurable outcomes, identify the professional services that are responsible for each element of care, aid in preventing or reducing declines in the resident's functional status and/or functional levels, enhance the optimal functioning the resident by focusing on a rehabilitative program, as needed. Facility's Catheter Care, Urinary procedural policy (last revised 09/2005) documents in part: Review the resident's care plan to assess for any special needs of the resident. Under Equipment and Supplies, it did not include urinary privacy bag.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on interviews and record reviews, the facility failed to transcribe hospital orders upon initial admission for one (R96) out of a total sample of 46 residents. Findings include: R96's Face Shee...

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Based on interviews and record reviews, the facility failed to transcribe hospital orders upon initial admission for one (R96) out of a total sample of 46 residents. Findings include: R96's Face Sheet documents in part diagnoses of seizures, hypertensive heart disease, neuralgia and neuritis, alcohol dependence, insomnia, and mood disorder. On 12/03/2024 at 11:02 AM and during a follow-up interview at 12:38 PM, R96 stated when [R96] discharged from the hospital, the hospital staff instructed R96 to take Magnesium pills. R96 stated [R96] had a bottle of Magnesium pills but facility staff took it during admission. R96 asked staff about the Magnesium pills but they have not added it to R96's treatment. R96's Patient Discharge Instructions dated 11/01/2024 documents in part printed prescription for Magnesium Oxide 250 mg (milligrams) 2 tablets orally every day for 30 days. Reason for the prescription was for supplement. Surveyor reviewed R96's Progress Notes. V22's (Nurse) 11/01/2024 6:52 PM admission note for R96 documents in part: [V23 (Physician)] made aware of resident's admission and medication reconciliation done. Ordered to continue medications as received. R96's Physician Order Report from 11/03/2024 - 12/03/2024 did not include orders for Magnesium Oxide. On 12/05/2024 at 9:38 AM, V2 (Director of Nursing) stated that [V2] was not aware of R96's concerns relating to prescribed Magnesium Oxide. V2 stated [V2] will look into R96's medications. During a follow-up interview at 11:19 AM, V2 stated facility called R96's physician and received orders for blood work and Magnesium Oxide. R96's updated Physician Order Report documents in part a new order for Magnesium Oxide 400 mg one tablet orally once a day. admission to the Facility policy, last revised 12/2006, documents in part: Prior to or at the time of admission, the resident's Attending Physician must provide the facility with information needed for the immediate care of the resident, including orders covering at least: . b. Medication orders, including (as necessary) a medical condition or problem associated with each medication. Facility's Medication Administration Policy effective 01/2020 documents in part: Drugs will be administered in accordance with orders of licensed medical practitioners in this State. Facility's Attachment J: Statement of Resident Rights policy documents in part on page 33: The right to request, refuse, and/or discontinue treatment.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to a.) ensure the portable oxygen tank was on the correct setting, b.) ensure the oxygen tubing was stored to prevent contaminati...

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Based on observation, interview, and record review the facility failed to a.) ensure the portable oxygen tank was on the correct setting, b.) ensure the oxygen tubing was stored to prevent contamination, and c.) ensure the oxygen tubing was labeled and dated when changed. This failure has the potential to affect 1 (R37) of 2 residents reviewed for oxygen therapy. Findings Include: R37 has diagnosis not limited to Respiratory Failure, Unspecified with Hypoxia, Chronic Kidney Disease, Stage 4, Permanent Atrial Fibrillation, Pleural Effusion, Shortness of Breath, Unilateral Primary Osteoarthritis, Left Knee, and Hypertensive Heart Disease. R37 MDS (Minimum Data Set) BIMS (Brief Interview for Mental Status) score is 12 indicating moderately impaired. Physician Order Report dated 11/03/24 - 12/03/24 document in part: Oxygen: Change tubing and mask weekly and prn (as needed) (Label). Start date 11/11/24. Oxygen: Nasal Cannula. Rate 3L/Min (Liters/Minute) Continuous. Every shift: Days, Evenings, Nights. Start date 11/11/24. Care Plan Problem start date 11/16/24 document in part: Problem: R37 has ineffective breathing pattern R/T (Related to) SOB (Shortness of Breath). R37 has a diagnosis of respiratory failure, pleural effusion, and SOB. R37 wears continuous O2. On 12/03/24 at 11:31 AM R37 was observed sitting in a wheelchair with oxygen at 2 liters per nasal cannula in use. R37 stated when I came back from the hospital, they put the oxygen on me. The oxygen tubing was observed undated with no label. Oxygen nasal cannula tubing was observed laying on the concentrator not in use and not in a storage bag. On 12/03/24 at 12:28 PM R37 was observed sitting in a wheelchair in the dining room with oxygen at 2 liters per nasal in use. V5 (Licensed Practical Nurse) stated the oxygen tubing is changed weekly, and we label the tubing with tape. I didn't get a chance to label this oxygen tubing. R37 is on 3 liters of oxygen. Surveyor asked V5 the oxygen setting on R37's portable oxygen tank. V5 stated it is on 3 liters now, it was on 2 liters, and I just changed it. When the oxygen tubing is not in use it goes in a bag. If it is not in a bag, it can get dirty. V5 was informed by the surveyor that R37's nasal cannula connected to the oxygen concentrator in R37's room is not in a bag. V5 stated I am going to throw it away and get another one. On 12/05/24 at 09:10 AM V2 (Director of Nursing) stated all oxygen equipment is changed every Sunday night into Monday morning. When the oxygen tubing is changed it is labeled and we apply the oxygen as ordered. We label the oxygen tubing and equipment with tape. The oxygen tubing is labeled and dated so that we will know when it is change and to make sure it is changed adequately. We apply the oxygen according to the doctor's order. The doctor order has a rate inside of the orders. If the oxygen is not on the correct setting there is a potential that the resident has difficulty breathing, shortness of breath and is not getting the amount of oxygen that should be delivered. When the oxygen is not in use the nasal cannula is put in a plastic bag to keep it clean. Oxygen tubing is changed it is signed off on the MAR (Medication Administration Record). On 12/05/24 at 11:18 AM V2 (Director of Nursing) stated we do not have a separate oxygen labeling policy. Policy: Titled Oxygen Administration dated 03/04 document in part: The purpose of this procedure is to provide guidelines for safe oxygen administration. Steps in the procedure: 5. Start the flow of oxygen as ordered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and record reviews, the facility failed to have resident's medications readily available for administration, administer medications on time, and ensure accurate reco...

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Based on observations, interviews, and record reviews, the facility failed to have resident's medications readily available for administration, administer medications on time, and ensure accurate reconciliation of a resident's controlled medication for three residents (R43, R74, R78) observed during medication administration and during medication storage and labeling task. Findings include: R78's Face Sheet documents in part diagnoses of seizures, schizophrenia, bipolar disorder, insomnia, and delusional disorders. R78's Physician Order Report from 11/03/2024 - 12/03/2024 documents in part an order for Phenobarbital (Schedule IV controlled substance) 16.2 mg (milligram) tablets, take two tablets three times daily. On 12/03/2024 at 9:36 AM, surveyor reviewed Medication Cart B with V4 (Nurse). At 9:57 AM, V4 stated outgoing and oncoming nurse are supposed to count the controlled medications at the beginning of the shift. During review of the narcotic bin, surveyor and V4 reviewed R78's Controlled Drug Receipt/Record/Disposition Form for Phenobarbital 32.4 mg. Instruction was to take one tablet by mouth three times daily for seizures. The last written administration on the form documents in part a date of 11/22/2024. Facility administered one tablet and there should be one tablet remaining. V4 checked the narcotic bin and binder, there was no blister packet for R78's Phenobarbital 32.4 mg that had one remaining tablet. V4 did not know whether the form was wrong or whether the blister packet is missing. V4 reviewed R78's other controlled drug forms and Medication Administration Records. V4 could not explain the discrepancy. -- R74's Face Sheet documents in part diagnoses of major depressive disorder, recurrent, severe with psychotic symptoms; schizophrenia; and bipolar disorder. R74's Physician Order Report from 11/04/2024 - 12/04/2024 documents in part an order for Sertraline tablet 50 mg (milligram) one tablet orally once a day at 9:00 AM. On 12/04/2024 at 9:21 AM, V4 (Nurse) prepared medications for R74. Facility uses individual blister packs along with house stock medications. At 9:26 AM, V4 stated [V4] did not have R74's Sertraline 50 mg tablets in the medication cart. V4 went to the facility medication storage room but R74's blister packet for Sertraline was not there. At 9:31 AM, V4 stated administration will order the medication STAT. R43's Face Sheet documents in part diagnosis of hypertensive heart disease (condition resulting from long-term high blood pressure). R43's Physician Order Report from 11/04/2024 - 12/04/2024 documents in part orders for Amlodipine 10 mg orally once a day at 9:00 AM and Metoprolol Succinate tablet extended release 24 hour 25 mg orally once a day at 9:00 AM. R43's Care Plan documents in part that R43 is at risk for complications related to cardiovascular status (start date 8/02/2022). Approaches include to administer prescribed medications as ordered (start date 8/02/2022). On 12/04/2024 at 9:38 AM, V4 (Nurse) prepared medications for R43. At 9:43 AM, V4 stated [V4] did not have R43's Amlodipine blister packet or R43's Metoprolol Succinate Extended-Release blister packet in the medication cart. At 9:47 AM, V4 went to the medication storage room to check if there were extras in their overstock pile but R43's Amlodipine and Metoprolol Succinate were not there. At 9:53 AM, V4 notified R43 that blood pressure pills were not available and would order then STAT (as soon as possible). At 10:42 AM, V4 informed surveyor that [V4] forgot that the facility had an electronic medication dispensing machine. V4 stated V4 and V16 (the other nurse working the floor) did not have access to it, but administration was getting their usernames and password from the pharmacy to get access into it. At 10:48 AM, V16 stated the pharmacy usually delivers twice during night shift. The first delivery is around 11:30 PM to 1:00 AM and the second delivery is around 4:00 AM. V6 stated pharmacy can also provide STAT medications during the day within the hour. At 11:00 AM, V4 stated facility retrieved Amlodipine 2.5 mg and Sertraline 25 mg from the electronic medication dispensing system but it did not have Metoprolol Succinate. V4 administered Amlodipine 10 mg to R43 at 11:09 AM (more than an hour after scheduled time). At 11:20 AM, V4 stated the facility called R43's doctor and got a one-time order for Metoprolol Tartrate (not extended release) 25 mg for R43. V4 administered the Metoprolol Tartrate 25 mg to R43. At 11:18 AM, V4 administered Sertraline 50 mg to R74 (more than an hour after scheduled time). On 12/05/2024 at 9:43 AM, V2 (Director of Nursing) stated the pharmacy delivers every night. V2 stated the nurses are supposed to reorder residents' medications when they are down to less than three days' worth of supply. The nurses are to pull the tab on the blister packet and request a refill from the pharmacy. V2 stated the night shift nurse is responsible for receiving the medication deliveries and putting them away; however, each nurse is still responsible for checking their medication carts and making sure the residents' medication are there. Regarding controlled medications, V2 expects the nurses to sign out the medications as they give them. V2 could not explain the discrepancy with R78's Phenobarbital. Facility's undated Pharmaceutical Services Policy documents in part: It is the policy of this facility to provide pharmaceutical services including policies and procedures for safe and accurate drug therapy distribution, control and use. The facility maintains policies and procedures designed to ensure appropriate methods and procedures for the distribution, dispensing and administration of drugs and biologicals, in accordance with state and federal laws. Facility's 01/2020 Medication Administration Policy documents in part: Drugs will be administered in accordance with orders of licensed medical practitioners in this state. Medications shall be administered within one (1) hour of the medication schedule unless specifically ordered otherwise. Medications shall be recorded on the medication record promptly after each administration by the individual who had administered the drug. Facility's undated Controlled Substance Policy documents in part: It is the policy of this facility to maintain individual records of receipt and distribution of all controlled drugs in sufficient detail to enable an accurate reconciliation. Controlled substance shall be securely stored and precautionary measures taken to prevent misuse. Each Schedule record shall be accurately maintained and include: Name resident, Name of prescriber, Drug name, Form of medication, Prescription number, Quantity received, Date sent/received, Strength and dose administered, Date and time of administration, Signature and title of person administering drug. Change of shift counts (audits) will be conducted by authorized nursing personnel to reconcile drug availability. Discrepancies between the record and the physical count, will be reported to the Director of Nursing and the Consultant Pharmacist. A Medication and Treatment Incident Report will be completed by the nurses discovering the discrepancy.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to obtain written informed consent prior to prescribing and administ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to obtain written informed consent prior to prescribing and administering psychotropic medications for 3 residents (R15, R90 and R96) out of a total sample of 46 residents per facility's policy. Findings include: R15 is [AGE] years old, with primary medical diagnosis of COPD (Chronic Obstructive Pulmonary Disease), Schizophrenia disorder, bipolar type. Per R15's MAR (Medication Administration Record) resident has 3 psychotropic medications signed as given are as follows: Aripiprazole (antipsychotic) 10 MG signed as being administered daily, Depakote 250 MG (anticonvulsant) used for major depression signed as being administered 3 times a day, and Trazodone (antidepressant) 100 MG signed as being administered daily at night. R90 is [AGE] years old, with primary diagnosis of osteoarthritis on left knee, malignant neoplasm right breast, dementia, depressive episodes, and delirium. Per R90's MAR (Medication Administration Record) resident has 3 psychotropic medications signed as given are as follows: Aripiprazole (antipsychotic) 2 MG signed as being administered twice daily, Sertraline (antidepressant) 25 MG signed as being administered daily, and Trazodone (antidepressant) 100 MG signed as being administered daily at night. Per review of R15 and R90 psychotropic informed consent provided by V3 (Assistant Director of Nursing) it was noted that the date of completion was 12/04/2024 although both R15 and R90 were receiving psychotropic medication mentioned above prior to 12/04/2024. On 12/05/2024 at 11:39 AM, R90 was seen in her room and was asked if she was informed about medication side effects and benefits of any of her medicine she currently take. R90 stated that she does not know any side effects because nobody told her about her medicines. R90 was asked if she signed any consent document about her medication, specific to psych meds? R90 stated No I would not sign any psych medication consent form if I was given one. On 12/05/2024 at 11:51 AM R15 was asked if any of facility staff discussed to her about the medication she currently takes? R15 said that V8 (Social Service Director) came few minutes ago and told her that before she can leave for discharge, she needs to wait for all her medications. R15 was asked if she signed a consent for her psychotropic medication? R15 replied that yesterday a CNA (Certified Nursing Assistant) came to let her sign a consent form. And told her that she (R15) needs to sign the form in order to be discharge. And nobody explained the form to her. On 12/05/2024 at 12:01 PM V3 (Assistant Director of Nursing/Infection Control/Psychotropic Nurse) stated the informed consent was completed yesterday (12/04/2024) and talked to residents (R15 and R90) when they signed the form. V3 stated that informed consent should have been done before hand. V3 was informed that a resident stated that a Certified Nursing Assistant was the person who let her sign the informed consent form. V3 replied, I send other people to get them signed. V3 was also informed that R90 does not know about the side effect of her psychotropic medication when signing the form. Instead, R90 was informed that the form was for her discharged . V3 stated, Yes, I told R90 that in order to be discharged she needs to sign. V3 then stated, I can see the problem because R90 signed the consent because of her discharge not of knowing the side effects and benefit of prolonged use. Psychotropic Medication Policy dated 02/2014, reads: Psychotropic medication shall not be prescribed without the informed consent of the resident, the resident's guardian, or other authorized representative. Findings include: R96's Face Sheet documents in part an initial admission date of 11/01/2024. It documents in part diagnoses of unspecified psychosis, alcohol dependence, unspecified mood disorder, and insomnia. It also documents in part that R96 is responsible for self. On 12/03/2024 at 11:02 AM and during a follow-up interview at 12:38 PM, R96 stated [R96] did not want to take Aripiprazole (antipsychotic) and Lexapro (antidepressant). R96 stated the medications made [R96] loopy and see white dots. R96 stated facility did not have R96 sign consent for the medications. R96 stated V4 (Nurse) and V15 (Nurse) are aware that R96 does not want to take the medications but facility continues to have it ordered for R96. R96's Physician Order Report from 11/03/2024 - 12/03/2024 documents in part orders for Aripiprazole 10 mg (milligram) tablet orally daily (start date 11/01/2024) and Lexapro 10 mg tablet orally daily (start 11/01/2024). R96's Medications Flowsheets from November and December document in part that nursing staff documented administering Aripiprazole and Lexapro to R96. On 12/03/2024 at 2:41 PM, V4 stated R96 refuses to take Aripiprazole and Lexapro. V4 stated R96 refused them the last time V4 took care of R96 and refused them that morning. V4 stated R96 did not think [R96] needed them anymore. V4 stated administering the medications to R96 prior. When asked if R96 gave initial consent to be on the medications, V4 did not know. V4 stated facility did not have a psychotropic nurse and did not know who was responsible for obtaining psychotropic consents. During a telephone interview on 12/05/2024 at 11:12 AM, V15 (Nurse) stated there are days when R96 does not want to take medications. V15 was not sure whether R96 consented for Aripiprazole and Lexapro. On 12/04/2024 at around 1:38 PM, facility provided a copy of R96's Consent for Use of Psychotropic Medication for Aripiprazole and Lexapro. It was completed on 12/04/2024 12:44 PM (time of survey) by V3 (Assistant Director of Nursing/Psychotropic Nurse). On 12/04/2024 at 1:41 PM, R96 stated signing the document that day thinking it was a consent for a seizure medication. R96 stated informing V3 that R96 does not want to take Aripiprazole and Lexapro. V3 informed R96 that V3 will look into it prior to leaving with the consent. R96 maintained that R96 does not want to take Abilify and Lexapro. R96 stated facility did not obtain written consent for psychotropics upon admission. On 12/04/2024 at 1:48 PM, V3 stated [V3] was responsible for psychotropic medications. V3 stated initially talking to R96 about psychotropic medications around the time of admission. V3 stated [V3] did not get R96's written consent for psychotropics upon admission. When asked if facility is supposed to administer psychotropic medications prior to obtaining written consent, V3 stated technically no. On 12/05/2024 at 9:38 AM, V2 (Director of Nursing) stated [V2] was not aware that R96 did not want to take Aripiprazole and Lexapro. V2 stated that the expectation is for the admitting nurse to educate residents about the prescribed psychotropics and obtain the consent prior to administering them. During a follow-up interview at 11:19 AM, V2 stated R96 is own responsible party and makes own treatment decisions. Facility's Attachment J: Statement of Resident Rights policy documents in part on page 33: The right to request, refuse, and/or discontinue treatment. Facility's undated Psychotropic Medications Policy documents in part: This facility shall ensure that residents do not receive psychotropic drugs unless such therapy is necessary to treat a specific condition is diagnosed by the attending physician or psychiatric consultant. Attempts will be made to reduce or discontinue use of such medications whenever possible without compromising resident's health and safety, ability to function appropriately, or the safety of others.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0887 (Tag F0887)

Could have caused harm · This affected 1 resident

Based on review of records and interviews the facility failed to educate 2 residents (R73 and R250) on Covid- 19 vaccination per their policy on documentation of Covid-19 immunization. These failures ...

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Based on review of records and interviews the facility failed to educate 2 residents (R73 and R250) on Covid- 19 vaccination per their policy on documentation of Covid-19 immunization. These failures have the potential to affect 2 residents (R73, and R250) on informed decision on the risk and benefits of Covid-19 vaccinations in a sample of 46. Findings include: Per preventative health care of the sampled residents, it documents as follow: R73 has no record of Covid-19 vaccination for 2024. Informed consent was not provided. R250 no vaccination on record and no informed consent. On 12/04/2024 at 01:11 PM with V3 (Assistant Director of Nursing / Infection Control Preventionist) stated, all resident's immunization should be documented under preventative health care and progress notes. Vaccinations including Covid-19, influenza and pneumococcal are located under preventative health care. V3 stated I need to make sure that I document all immunization under preventative health care. I know I failed to document. V3 stated that informed consent were provided to resident before immunization. And teaching is important for residents to know the risks and benefits of immunization. And that he (V3) will check for his notes on these residents (R45, R73, R90 and R250) that education was done. Before writer left, V3 stated I am sure I have no documentation on the progress notes for education of vaccines. COVID - 19 Education and Vaccination for Resident Policy dated 03/2022, reads: The facility shall ensure that all residents are provided education and offered COVID - 19 vaccination including booster(s). The facility shall notify all residents of the COVID - 19 and shall provide or arrange for vaccination of all residents who need to avail themselves of the vaccination. The facility shall maintain a system to track the offer of vaccinations to residents. The system shall be documented that each person either accepted the offer or declined offer. Documentation shall be entered into Electronic Health Record under (preventative health care).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and review of records the facility failed to ensure that resident room environment was in a sa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and review of records the facility failed to ensure that resident room environment was in a safe condition for 1 (R73) out of 46 residents . Failure includes detached vinyl flooring and tiles located at entry door from the bed going to the restroom. Findings include: R73 is [AGE] years old with primary medical diagnosis of Parkinson's disease, schizoaffective disorder, bipolar type, difficulty in walking, lack of coordination, and dementia. On 12/05/2024 at 11:34 AM, R73 was seen sitting on the right side of the bed with walker. R73 stated she now uses the walker going to the toilet. In front of R73 about 4 to 5 feet was the door entrance to the restroom/toilet. Upon looking at the flooring of the entrance to the restroom and toilet, a thin vinyl that was detached around ¾ of the square remaining. When stepped by feet it easily slides on the floor. V11 (Certified Nursing Assistant) was informed. And upon seeing the flooring stated that it is a problem because R73 may slip and fall. And the area is where R73 pass often because it is the entrance to the toilet. V11 said to inform maintenance to correct the problem. V10 (Maintenance Director) came and stated that staff on the floor needs to inform maintenance by writing a ticket so that the problem can be fixed. On 12/05/2024 at 09:52 AM, V2 (Director of Nursing) stated that R73 graduated from wheelchair to walker. And the CNAs (Certified Nursing Assistants) on the floor are expected that if they see the situation (detached vinyl on the floor, similar to clutter) that put at risk for the resident they make a report to the maintenance and address the problem. On 12/05/2024 at 10:49 AM, V1 (Administrator) stated that this issue needs the cooperation of different departments. The CNAs (Certified Nursing Assistants) and the housekeeping should check on that issue. Housekeeping is sweeping the floor every time so they can see the tiles and the floor. When the staff see that issue, they need to write on the maintenance book for it to be addressed. If maintenance was informed, that should have been repaired. It is a cooperation of all departments that is hazard not only to resident but also to staff as well. Safety Policy not dated, reads: To ensure a safe living environment for each resident. Each resident shall be observed to identify potential risks and receive adequate supervision and assistance, including devices, to prevent accidents. Hazardous areas will be identified. All resident areas are easily visualized or observed by staff members.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and record reviews, the facility failed to discard medications not in their original packaging, label and date a used insulin pen, store unused insulin in the refrig...

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Based on observations, interviews, and record reviews, the facility failed to discard medications not in their original packaging, label and date a used insulin pen, store unused insulin in the refrigerator, check medication fridge temperatures daily, store mediations in a clean fridge, and store refrigerated medications away from food. This has the potential to affect all 48 residents receiving medications from Medication Cart A and those residents on insulin. Findings include: On 12/03/2024 at 9:36 AM, surveyor reviewed facility's Medication Cart B with V4 (Nurse). V4 stated the cart contained medications for about 48 residents. On the first fourth slot in the first drawer, there was one loose, pink capsule not in its original packaging. On the first slot of the second drawer, there was a round, orange pill and an oval white pill not in their original packaging. In the fourth slot of the second drawer, there was a white oval pill not in its original packaging. In the second slot on the third drawer, there were five loose pills not in their original packaging (two circular, white pills in different size; one oval, white pill; one orange, circular pill; and one blue, circular pill). V4 did not know what the pills were. V4 stated the night nurses are supposed to be the ones cleaning the medications carts. In the insulin drawer, R72's Humalog Kwikpen did not have an open or discard date. R31's Basaglar Kwikpen did not have an open or discard date. Label documents in part to refrigerate if not opened. R31's Aspart Kwikpen did not have an open or discard date. Label documents in part fridge/default. At 10:06 AM, V4 stated did not know if the insulin pens were used or not. After inspecting the solution in each pen, V4 stated that R31's Basaglar Kwikpen looked used because there was missing solution in the vial. V4 stated the other pens were full and seemed to be unopened. V3 stated not sure why the night nurse forgot to put the unused pens in the medication refrigerator. At 10:09 AM, surveyor reviewed the medication storage room near the B Wing with V4. There was a sign taped to the medication refrigerator noting there should only be medications in the refrigerator. No food is allowed in it. When surveyor opened the medication refrigerator, there were multiple dark, sticky streaks going down the refrigerator door. V4 did not know what the substance was. The freezer portion of the refrigerator had a thick layer of ice build-up. Underneath the ice build-up were multiple insulin pens. V4 did not know who was responsible for defrosting the refrigerator and how often it was done. Inside the refrigerator there was also a brown paper bag which contained a sandwich, two snack bars, and a beverage. V4 stated it was for R200. Staff keep the snack pack in the medication refrigerator because R200 goes to dialysis early in the morning. V4 stated there are no other accessible refrigerator to keep it separate from the medications. At 10:12 AM, V5 (Nurse) stated the night shift nurses are supposed to clean the medication refrigerator. V5 was not sure what day of the week they do it. V5 did not know what the sticky residue was inside the medication refrigerator. At 10:54 AM, V4 stated the night shift nurses are also supposed to check the temperature of the medication refrigerator daily. Reviewed facility's temperature logs for the medication refrigerator. Multiple missing entries from September, October, and November. On 12/05/2024 at 9:43 AM, V2 (Director of Nursing) stated the night shift nurses are responsible for receiving the pharmacy deliveries and putting them away; however, each nurse is still responsible for checking their medication carts. V2 stated the nurses should clean up after themselves after each shift and check for any loose pills. V2 stated loose pills should be discarded. V2 also stated that when insulin pens are unopened, they should be stored in the medication refrigerator. If insulin pens are opened and used, the nurse that opens it should write when they opened it and when it should be tossed. V2 stated the night shift is supposed to defrost the medication fridge; however, all nurses use the medication refrigerator daily and are responsible for cleaning it and making sure there is no food in it. Regarding R200's dialysis snack, V2 stated the facility does not have another refrigerator available to store snacks overnight. The other refrigerators in the facility are locked up at night and nurses do not have access to them. Facility's undated Pharmaceutical Services Policy documents in part: It is the policy of this facility to provide pharmaceutical services including policies and procedures for safe and accurate drug therapy distribution, control and use. The facility maintains policies and procedures designed to ensure appropriate methods and procedures for the distribution, dispensing and administration of drugs and biologicals, in accordance with state and federal laws. The facility shall maintain adequate equipment and supplies necessary to ensure proper storage, dispensing, distribution, and administration of drugs and biologicals. Facility's 10/25/2014 Storage of Medications policy documents in part: Medications and biologicals are stored safely, securely, and properly, following manufacturers recommendations or those of the supplier. All medications dispensed by the pharmacy are stored in the container with the pharmacy label. Outdated, contaminated, or deteriorated medications and those in containers that are cracked, soiled, or without secure closures are immediately removed from inventory, disposed of according to procedures for medical medication disposal and reordered from the pharmacy if a current order exists. Medication storage areas are kept clean, well-lit, and free of clutter and extreme temperatures and humidity. Refrigerated medications are kept in closed and labeled containers, with internal and external medications separated and separate from fruit juices, applesauce, and other foods used in administering medications. Other foods such as employee lunches and activity department refreshments are not stored in this refrigerator. Medications requiring refrigeration are kept in a refrigerator at temperatures between 2°C (36°F) and 8°C (46°F) with a thermometer to allow temperature monitoring. The facility should maintain a temperature log in the storage area to record temperatures at least once a day. Certain medications or package types, such as [Intravenous] solutions, multiple dose injectable vials, ophthalmics, nitroglycerin tablets, blood sugar testing solutions and strips, once opened, require an expiration date shorter than the manufacturer's expiration date to insure medication purity and potency. When the original seal of a manufacturer's container or vial is initially broken, the container or vial will be dated. The nurse shall place a date opened sticker on the medication and enter the date opened and the new date of expiration.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected multiple residents

Based on review of records and interviews the facility failed to educate 2 residents (R73 and R250) on influenza vaccination and 4 residents (R45, R73, R90 and R250) on pneumococcal immunization per t...

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Based on review of records and interviews the facility failed to educate 2 residents (R73 and R250) on influenza vaccination and 4 residents (R45, R73, R90 and R250) on pneumococcal immunization per their policy on documentation of influenza and pneumococcal immunization. These failures have the potential to affect 4 residents (R45, R73, R90 and R250) on informed decision on the risk and benefits of influenza and pneumococcal vaccinations in a sample of 46 residents. Findings include: Per preventative health care of the sampled residents, it documents as follow: R45 has no record of pneumococcal vaccination. Informed consent form under for pneumococcal immunization reads that R45 request to received immunization on 9/11/2024 no record provided that R45 received immunization. R73 has no record of influenza and pneumococcal vaccination. Informed consent for influenza and pneumococcal vaccinations are both declined with reasons are left blank. R90 has no pneumococcal vaccination. Informed consent form under pneumococcal immunization reads that R90 request to received immunization on 9/11/2024 no record provided that R90 received immunization. R250 no vaccination on record and no informed consent. On 12/04/2024 at 01:11 PM with V3 (Assistant Director of Nursing / Infection Control Preventionist) stated, all resident's immunization should be documented under preventative health care and progress notes. Vaccinations including Covid-19, influenza and pneumococcal are located under preventative health care. V3 stated I need to make sure that I document all immunization under preventative health care. I know I failed to document. V3 stated that informed consent were provided to resident before immunization. And teaching is important for residents to know the risks and benefits of immunization. And that he (V3) will check for his notes on these residents (R45, R73, R90 and R250) that education was done. Before writer left, V3 stated I am sure I have no documentation on the progress notes for education of vaccines. Requested to V3 all documentation related to vaccination. For those residents (R45 and R90) who requested to received pneumococcal vaccinations, no record that it was provided. For the resident (R73) who declined, reason was left blank. And R250 has no record at all related to immunization as to informed consent and preventative health care. Influenza and Pneumococcal Immunizations policy dated 11/2016, reads: To assure that each resident receives education regarding the benefits and potential side effects before being offered influenza and pneumococcal immunizations and securing their informed consent for administration of these immunizations. Each resident, or when appropriate their representative, will be educated regarding the benefits and potential side effects of both influenza and pneumococcal immunizations and will be provided the opportunity to accept or refuse them. The facility will document both the education provided and the resident's decision, or when appropriate that of the resident representative, to accept or refused the offered immunizations that will be maintained in the resident's clinical record.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to provide Registered Nurse (RN) coverage for 8 consecutive hours in a 24-hour period on Mondays, Wednesdays, Thursdays, Fridays ...

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Based on observation, interview, and record review the facility failed to provide Registered Nurse (RN) coverage for 8 consecutive hours in a 24-hour period on Mondays, Wednesdays, Thursdays, Fridays and every other Saturday and Sunday during 3 of 3 months reviewed. This failure has the potential to affect all 105 residents residing in the facility. Findings include: During the facility tour 12/03/24 -12/05/24 there were no Registered Nurse assigned to provide care to the facility residents. The Third Quarter PBJ (Payroll Based Journal) indicate V19 (Nurse Manager/Registered Nurse) worked 07/06/24. 07/07/24, 07/20/24, 07/21/224, 08/01/24, 08/02/08/03/24. 08/04/24, 08/17/24. 08/18/24, 08/31/24, 09/01/24, 09/02/24, 09/28/24 and 09/29/24. V20 (Registered Nurse) worked 07/02/24, 07/09/24, 07/16/24, 07/23/24, 07/30/24, 08/06/24, 08/13/24, 08/20/24, 08/27/24, 09/3/24, 09/10/24, 09/17/24 and 09/24/24. There are no documented hours for V21 (Registered Nurse) during the third quarter (PBJ). On 12/03/24 at 09:48AM V1 (Administrator) stated there are no nursing staff waivers. On 12/05/24 at 09:10 AM V2 (Director of Nursing) stated I deal with staffing. We schedule 2 nurses per shift and at least 6 certified nurse assistants on days and evenings. On nights there are at least 4 certified nurse assistants. We do not staff according to the acuity or census. On 12/05/24 at 12:45 V2 (Director of Nursing) stated there is a Registered Nurse in the building every day. The Assistant Director of Nursing and I are both Registered Nurses, but we do not work the floor unless we are short staffed. I have Two Registered Nurses that work on the weekend, V21 (Registered Nurse) and V19 (Nurse Manager/Registered Nurse). On the weekend V19 (Nurse Manager/Registered Nurse) does not work the floor but V19 is in the building every other weekend. We have never had a Registered Nurse to work on the floor every day. I will work the floor if we are short, but I try not to. On 12/05/24 at 1:16 PM V1 (Administrator) stated there is a total of four Registered Nurses in the facility, V2 (Director of Nursing), V3 (Assistant Director of Nursing), V19 (Nurse Manager/Registered Nurse) and V20 (Registered Nurse). For the PBJ (Payroll Based Journal) there are 4 Registered Nurses. V19 (Nurse Manager/Registered Nurse) only works every other weekend as the nurse manager on the floor and is here for 8 hours. V20 (Registered Nurse) worked every Tuesday night shift for 8 hours. V3 (Assistant Director of Nursing) works one weekend and V19 (Nurse Manager/Registered Nurse) works the other weekend. The manager on duty on the weekend role is as needed wound nurse, manage all the other departments, give me a report and they do the reportable. If we are short that is when they are assigned to residents. On 12/05/24 at 01:34 PM V1 (Administrator) stated V21 (Registered Nurse) is a new hire and just works every other weekend. Document titled Facility Assessment Tool dated 12/23 -11/24 document in part: The purpose of the assessment is to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies. Use this assessment to make decisions about your direct care staff needs, as well as capabilities to provide services to the residents in the facility. 4. The facility assessment should serve as a record for staff and management to understand the reasoning for decisions made regarding staffing and other resources. Staff type: 4. 4.1 Identify the type of staff members, other health professionals, and medical practitioners that are needed to provide support and care for residents. Staffing plan: 4.2 Based on your resident population and their needs for care and support, describe your general approach to staffing to ensure that you have sufficient staffing to meet the needs of the residents at any given time. 4.8 Develop and maintain a plan to maximize recruitment and retention of direct care staff. Synthesize and Use the Assessment Findings: 7. Review the findings of your assessment as a leadership team and discuss the following questions. The goal is to make decisions about needed resources, including direct care staff needs, as well as their capabilities to provides services to the residents in the facility. Staffing provided by the facility dated 09/01/24 - 12/06/24 only has a Registered Nurse assigned to the floor on Tuesdays, Saturday 09/14/24, Saturday 09/21/24, Saturday 09/28/24, Monday 10/07/24 and Sunday 11/24/24. Policy: Titled Staffing Policy undated document in part: It is the policy of this facility to provide an adequate umber of staff to successfully implement resident functions to meet resident needs. 1. The facility operates in compliance with applicable federal, state, and local laws, regulations and codes with accepted professional standards and principles that apply to professionals. 2. Adequate staffing ratios, by numbers and positions, required to meet the needs of the residents will be maintained. 4. Each Department Director shall assure a minimum staffing pattern is maintained. 6. A Registered Nurse will be scheduled seven days a week at least one continuous (8) eight-hour shift. 7. The Administer will be notified by the Department Directors whenever minimum staffing standards are not met and report appropriate interventions being initiated.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and review of records the facility failed to follow handling of clothes inside a net-like bag...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and review of records the facility failed to follow handling of clothes inside a net-like bag by leaving on the floor exposed to unclean surfaces per their policy. These failures have the potential to affect 5 residents (R17, R10, R73, R22, and R100). Facility also failed to follow Water Management Program that have the potential to affect all 105 residents living in the facility in ensuring water supply in the facility are free from water borne diseases. Findings include: On 12/03/2024 at 11:33 AM, a total of 3 rooms were seen with net-like (mesh) full of clothing laying on the floor. V11 (Certified Nursing Assistant) was informed, then identified as follows: Red bag is R17's clothing, blue and black bags is R10's clothing, and yellow bag is R73's clothing. V11 stated that bags that contains clothes need to be taken off the floor. V11 also said that the facility uses these net-like (mesh) bags to place resident's clothing to be laundered. V11 was asked if clothes that are placed inside these net-like (mesh) bags are left on the floor since the clothes inside are not protected or may be exposed to the floor? V11 replied that it should not be on floor. And it should have been placed in a bin. V11 then went to get a cylindrical dark blue colored bin in the hallway. Upon opening the lid, the bin was empty, V11 took some of the bags put it inside the bin. On 12/03/2024 at 11:53 AM, another room was seen with net-like (mesh) blue bag on the floor. V12 (Certified Nursing Assistant) stated that R22 owns the bag. V22 stated that it should not be left on the floor and should be placed inside the bin. On 12/03/2024 at 12:11 PM, another room was seen with net-like (mesh) bag on the floor. V13 (Certified Nursing Assistant) was informed and identified the clothes of R100. V13 stated that those bags are usually left on the floor. On 12/04/2024 at 01:11 PM Per V3 (Assistant Director of Nursing / Infection Control Preventionist / Psychotropic Nurse) facility uses a net-like bag that is see through. Nursing staff on the floor has a collection bin that the bags with clothes that need to be laundered should be place inside, and it should not be left on the floor. On 12/05/2024 at 09:52 AM, V2 (Director of Nursing) stated that each wing has a different laundry day. Soiled clothes are collected by CNA and housekeeping, or laundry staff will bring clothes for washing to the laundry room. CNA are allowed to send it down for laundry. They should not leave it on the floor for the following shift because day shift does the linens and afternoon shift does the clothing. Both for the soiled and clean clothes should not leave it on the floor. Laundry and Bedding, Soiled policy dated 08/2008, reads: Soiled laundry and bedding shall be handled in a manner that prevents gross microbial contamination of the air and persons handling the linen. On 12/03/2024 at 02:27 PM, V10 (Maintenance Director) was asked about water management program to prevent water borne disease like legionella. V10 stated that he noticed a kit in his office but does not know what the kit is all about. At V10's office, V10 showed the kit and stated that it arrived a month ago. V10 was asked again about water management program to prevent water borne disease? V10 stated that he does not have any documentation related to water check for prevention of water borne disease. V10 was asked if water temperature was being checked? V10 replied since he started 10 months ago, he does not know that it needs to be checked. Requested to V10 any information at all that facility has on water management program or policies. V10 stated that he does not have any but will inform administration. On 12/04/2024 at 11:11 AM, V10 submitted Water Management Program Policy. Stated that water was not tested for Legionella last year, and after pointing out the policy requires risk assessment of water supply in the facility. V10 stated that he will address what is in the policy. On 12/05/2024 at 10:49 AM, V1 (Administrator) stated that the facility needs to have a kit to test the water once a year. And also need to do monthly testing of water temperature. Risk assessment was supposed to be done per Water Management Program. V10 is new to Long Term Care, he used to work in assisted living. And risk assessment was supposed to be completed last month. V1 said, that was supposed to be done by V10. Water Management Program dated 10/01/2017, reads: It is the policy of this facility to establish procedures to reduce risk of Legionella and other opportunistic pathogens (e.g. Pseudomonas, Acinetobacter, Burkholderia, Stenotrophormonas, nontuberculous mycobacteria, and fungi) in the facility's water systems. The maintenance director will maintain documentation that describes the facility's water system. A risk assessment of water system components will be conducted to identify where Legionella and other opportunistic waterborne pathogens could grow and spread in the facility's water system. CMS (Centers for Medicare and Medicaid Services) Requirement to Reduce Legionella Risk in Healthcare Facility Water Systems to Prevent Cases and Outbreaks of Legionnaires' Disease (LD) dated 07/06/2018, reads: Legionella Infections: The bacterium Legionella can cause a serious type of pneumonia called LD in persons at risk. Those at risk include persons who are at least [AGE] years old, smokers, or those with underlying medical conditions such as chronic lung disease or immunosuppression. Outbreaks have been linked to poorly maintained water systems in buildings with large or complex water systems including hospitals and long-term care facilities. Transmission can occur via aerosols from devices such as showerheads, cooling towers, hot tubs, and decorative fountains. o Facility Requirements to Prevent Legionella Infections: Facilities must develop and adhere to policies and procedures that inhibit microbial growth in building water systems that reduce the risk of growth and spread of Legionella and other opportunistic pathogens in water. o This policy memorandum applies to Hospitals, Critical Access Hospitals (CAHs) and Long-Term Care (LTC). However, this policy memorandum is also intended to provide general awareness for all healthcare organizations. For skilled nursing facilities and nursing facilities: The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Expectations for Healthcare Facilities CMS expects Medicare and Medicare/Medicaid certified healthcare facilities to have water management policies and procedures to reduce the risk of growth and spread of Legionella and other opportunistic pathogens in building water systems. Facilities must have water management plans and documentation that, at a minimum, ensure each facility: o Conducts a facility risk assessment to identify where Legionella and other opportunistic waterborne pathogens (e.g. Pseudomonas, Acinetobacter, Burkholderia, Stenotrophomonas, nontuberculous mycobacteria, and fungi) could grow and spread in the facility water system. o Develops and implements a water management program that considers the ASHRAE industry standard and the CDC toolkit. Specifies testing protocols and acceptable ranges for control measures and document the results of testing and corrective actions taken when control limits are not maintained. o Maintains compliance with other applicable Federal, State, and local requirements.
Oct 2024 3 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0914 (Tag F0914)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to ensure that residents have privacy curtains which extend around the bed. This failure affected Four residents (R8, R9, R10, a...

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Based on observation, interview, and record review, the facility failed to ensure that residents have privacy curtains which extend around the bed. This failure affected Four residents (R8, R9, R10, and R14) reviewed for residents' privacy. Findings include: On 9/30/24 at 10:59 am, Surveyor observed that the privacy curtains that are supposed to extend around the beds for R8, R9, R10, and R14 were not there. On 10/2/24 at 11:15am, the surveyor observed again that the privacy curtains were still missing. At this time, the surveyor called the attention of V10(CNA/Certified Nurse Assistant). V10 stated that each resident usually has a curtain around the bed for when they need privacy. On 10/2/24 at 11:30 am, V7 (Maintenance Director) stated All residents have privacy curtains. The surveyor then toured around with V7 and found that the privacy curtains for all of the 4 residents were missing. V7 stated I will put up the privacy curtains when they are available. The facility's policy titled Quality of Life - Dignity with revision date August 2009 states: each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect, and individuality. #10 states: Staff shall promote, maintain, and protect resident privacy, including bodily privacy during assistance with personal care and during treatment procedures.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to ensure that residents' call lights are functional and in good working order. This failure has the potential to affect 5 resid...

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Based on observation, interview, and record review, the facility failed to ensure that residents' call lights are functional and in good working order. This failure has the potential to affect 5 residents, R2, R7, R11, R12, and R13, reviewed for functioning call lights. Findings include: On 9/30/24 at 10:40am, the surveyor observed that the rooms of R2, R7, R11, R12, and R13 did not have functioning call lights for residents to ask staff for assistance. On 10/2/24 at 10:45am call lights situations were still the same. On 10/2/24 at 11:30 am, V7 (Maintenance Director) was shown around and V7 noted the rooms/residents that needed their call lights fixed. V7 stated I will start working on them right away. V7 presented the facility's Maintenance logbook which did not contain any documentation of the call lights issues. Facility's policy on call lights dated 05/17 states in part: Objective - To respond to residents' requests and needs. #5 states: when the resident is in bed or confined to a chair, be sure the call light is within easy reach of the resident. #7 states: Report all defective call lights to the maintenance department promptly. Maintenance Job Description states in part: Assure the proper operation of all call lights. Install specialized or individualized call light systems per administrative instruction and resident need.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to ensure that the large community shower room on the A-Wing is maintained in a sanitary manner free of patches black substance....

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Based on observation, interview, and record review, the facility failed to ensure that the large community shower room on the A-Wing is maintained in a sanitary manner free of patches black substance. This failure has the potential to affect all 13 residents on the A-Wing and other residents who use this shower room. Findings include: On 9/30/24 at 10:59 am, Surveyor observed the A-Wing Community shower room with wet towels and blankets on the floor and patches of black substances all over most areas of the ceiling. Also, there was an open area of the ceiling, and the ceiling air-vent was broken and had accumulated dust. The surveyor asked V2(Director of Nursing) if the black substance is mold. V2 stated I cannot tell what it is; let me call Maintenance. V7(Maintenance Director) came and said It's black stuff from the moisture on the ceiling. I will clean it. Regarding the open area of the ceiling, and the broken ceiling vent with accumulated dust, V7 stated that the Contractor will come to do it. On 9/30/24 at 11:22am, with V7, the Surveyor observed the air vent behind the Ice Machine with accumulated dust. Inquired from V7 if it was okay to have so much dust on the vent; V7 stated I will clean it as soon as possible. The facility's job description titled Housekeeping Aide states in part: thoroughly clean and sanitize all assigned bathrooms, tub, and shower rooms. The facility's document titled Maintenance Policy states: it is the policy of this facility to provide a safe, accessible, effective, and efficient environment of care that is consistent with its mission, services, and law and regulations. #5 states in part: Preventative maintenance programs shall include the periodic inspection, general maintenance procedures, and repair or replacement . Facility's Housekeeping policy dated January 2019 states: It is the policy of this facility to maintain a clean, odor free, and comfortable orderly environment in all healthcare and public areas, which meets the sanitation needs of the facility and residents rights for a safe, clean, comfortable homelike environment. #4 States the department shall routinely clean the environment of care using accepted practices, to keep the facility free from offensive orders, the accumulation of dust, rubbish, dirt, and hazards.
Aug 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, facility failed to affirm the right of the resident to be free from verbal abuse. This def...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, facility failed to affirm the right of the resident to be free from verbal abuse. This deficient practice affects one (R1) of three residents reviewed for abuse. Findings Include: On 08/25/2024 at 9:34AM, R1 was not observed inside of his room. On 08/25/2024 at 9:36AM, V7 (Licensed Practical Nurse/LPN) states she is the nurse responsible for caring for R1 but R1 is not currently in the facility. V7 states R1 was petitioned to be sent out to the hospital for a psychiatric evaluation on 08/22/2024 due to verbal aggression and resistance to redirection. On 08/25/2024 at 2:18PM, V6 (Maintenance Director) states he has been working at the facility for 6.5 years. V6 states V4 (Former Floor Technician) is a former floor technician who was responsible for mopping the facility floors. V6 states he was first made aware of the altercation between R1 and V4 when V6 walked onto the first floor unit and saw V4 huffing and puffing. V6 states V4 looked very angry so he inquired to V4 about what happened. V6 states that V4 informed him that V4 called R1 a motherf***er and told R1 to stop walking on my God d@m* floors because V4 was tired of R1 doing that $h!+ everyday. V6 states V4 told V6 I messed up, I said some things to R1 that I shouldn't have, I know I was wrong. V6 states the facility had just had an in-service on abuse and V4 was present so V4 was aware that his actions towards R1 were wrong. V6 states an investigation was initiated. V6 states himself and V1 (Administrator) called V4 via telephone and V4 admitted to V6 and V1 that he had verbally abused R1. V6 states V4 was then terminated via the telephone call. V6 states V4 should not have verbally abused R1. V6 states V4 (Former Floor Technician) and V5 (Painter) are no longer employed at the facility. On 08/25/2024 at 2:48PM V4 (Former Floor Technician) states he was mopping the floors in the H Wing of the facility and had a wet floor sign placed on the floors. V4 states R1 began walking on the wet floors and he did not want R1 to fall. V4 states he then asked R1 to move to the other side of the hall where the floors were not wet because V4 did not want to be responsible for R1 falling. V4 states R1 then began cursing at him saying F**k you motherf**ker, you don't tell me where to walk. V4 states he never verbally abused R1 and did not call R1 out of his name. V4 states he said some other things but R1 was not in his presence when he said something so V4 did not consider it to be abuse. V4 does not inform surveyor of what he said when R1 was not in V4's presence when surveyor inquired. V4 states he was terminated because it was said that he abused R1, V4 states that was not the case. V4 states he is not sure if there were any witnesses to what happened. V4 states about 20 minutes after the altercation between himself and R1, his supervisor V6 (Maintenance Director) came to speak to him and told V4 that he was under investigation and had to leave the building. V4 states he never admitted to V6 that he verbally abused R1. V4 states the altercation happened on a Monday and V4 was later called on a Thursday to be informed that he was terminated from the facility. V4 states the facility held a couple of meetings on abuse and discussed what staff should and should not do related to abuse. On 08/25/2024 at 4:48PM, V1 (Administrator) states she is the abuse coordinator at the facility. V1 states she received a call from V6 (Maintenance Director) informing her that V4 (Former Floor Technician) had verbally abused R1 for walking on V4's floors. V1 states she informed V6 to send V4 home and start an investigation. V1 states during the investigation, R1 stated to her that he had informed several staff members that V4 verbally abused him. V1 states herself and V6 interviewed V4 via telephone and V4 admitted to verbally abusing R1. V1 states V4 told her that R1 is a big guy and V4 is a little guy so V4 was scared because R1 walked up to V4. V1 states although V5 (Painter) is no longer employed at the facility, during V1's investigation, V5 admitted to witnessing V4 verbally abuse R1. V1 states she informed V4 via telephone that he was terminated and V4 was not allowed back at the facility. An attempt to contact V5 (Painter) via telephone was made on 08/25/2024 at 5:06PM, voice message left, awaiting call back. Nursing Progress Note dated 06/03/2024 written by V2 (Director of Nursing) documents, R1 reported being involved in a verbal altercation with staff. R1 reported that he was spoken to inappropriately by staff member. R1 assessed for injuries, none noted. R1 continues to be monitored for changes in condition and any signs of distress. R1 family and MD made aware of incident. R1's Face Sheet documents that R1 is a [AGE] year-old male with diagnoses not limited to: Chronic Obstructive Pulmonary Disease, Paranoid Schizophrenia, Hypertensive Heart Disease, Asthma, Type 2 Diabetes Mellitus, Anxiety. Facility reported incident dated 06/03/2024 documents that R1 reported allegations of V4 (Former Floor Technician) being verbally inappropriate with R1 due to R1 walking on the floor. V4 was immediately suspended, pending investigation. Family and physician notified. Investigation initiated and final report sent to health department. Facility reported incident witness statement dated 06/06/2024 documents that V4 (Former Floor Technician) admits to being verbally inappropriate with R1 calling R1 b!+** and p*$*. Facility terminated V4 on 06/06/2024. V4 also admits to having an in-service on abuse and taking a post test related to abuse. Facility reported incident witness statement dated 06/03/2024 documents that V5 (Painter) admits that V4 (Former Floor Technician) cursed at R1 and called him names more than once. V4's (Former Floor Technician) employee file dated 09/15/2022 reviewed. V4's file documents that V4 signed the facility's explanation of the types of abuse acknowledgement form on 09/15/2022. V4's employee file documents no prior records of abuse. V4 was hired on 09/15/2022 and terminated on 06/06/2024. Abuse in service dated 04/11/2024 titled Abuse documents that V4 participated in the abuse in-service with topics to include: Steps to take when abuse is witnessed, the type of code used for staff or resident altercations, and who the abuse officer is. Facility Post Test, undated, titled Physical Aggression with V4 (Former Floor Technician) name written on it documents that V4 is aware of how to respond when a resident is becoming increasingly agitated. Ombudsman Resident Rights for People in Long Term Care Facilities (undated) documents in part, You have the right to .safety and good care. You must not be abused by anyone- physically, verbally, mentally, financially or sexually. Facility policy dated 10/2022 titled Abuse Policy documents in part, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of good and services by staff or mistreatment. Verbal Abuse is the use of oral, written, or gestured language that willfully includes disparaging and derogatory terms to residents or families, or within their hearing distance, regardless of an individuals' age, ability to comprehend, or disability.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to revise a care plan for one (R1) of three residents reviewed for car...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to revise a care plan for one (R1) of three residents reviewed for care plans. Findings include: On 08/25/2024 at 3:42PM, V14 (Licensed Practical Nurse (LPN)/Former Care Plan Coordinator) states she is the former care plan coordinator and is knowledgeable about the care plan process. V14 states the social services department are responsible for entering abuse care plans for the residents. V14 states an abuse care plan should be documented in the resident's medical record for a resident who is at risk for abuse, is vulnerable, or has actually experienced abuse. On 08/25/2024 at 3:46PM, R1's electronic medical record is deployed on the computer. V14 reviews R1's care plan and states she does not see an abuse care plan documented for R1. V14 states she is vaguely familiar with R1's altercation involving allegations of abuse and R1 should have an abuse care plan. Nursing Progress Note dated 06/03/2024 written by V2 (Director of Nursing) documents, R1 reported being involved in a verbal altercation with staff. R1 reported that he was spoken to inappropriately by staff member. R1 assessed for injuries, none noted. R1 continues to be monitored for changes in condition and any signs of distress. R1 family and MD made aware of incident. R1's Face Sheet documents that R1 is a [AGE] year-old male with diagnoses not limited to: Chronic Obstructive Pulmonary Disease, Paranoid Schizophrenia, Hypertensive Heart Disease, Asthma, Type 2 Diabetes Mellitus, Anxiety. Facility Reported incident dated 06/07/2024 documents that R1's care plan and assessments were reviewed and updated. R1's care plan dated 07/11/2024 documents that R1 is not care planned for risk for abuse or abuse that resulted on 06/03/2024. Facility reported incident witness statement dated 06/06/2024 documents that V4 (Former Floor Technician) admits to being verbally inappropriate with R1 calling R1 b!+** and p*$*. Facility terminated V4 on 06/06/2024. V4 also admits to having an in-service on abuse the previous week before the incident and taking a test related to abuse. Facility document dated 04/2015 titled Care Plans (Comprehensive) documents in part Policy: An individualized Comprehensive Care Plan that includes measurable objectives and timetables to meet the resident's medical, nursing, mental, and/or psychological needs is developed for each resident. 5. Care plans are revised as changes in the resident's condition dictates.
Nov 2023 9 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to follow their policy to protect the resident's right to be free fr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to follow their policy to protect the resident's right to be free from [A] verbal abuse by staff members for two (R83 and R242) residents, this failure resulted in R83 and R242 feeling scared when they come across the accused staff members, [B] mental abuse by staff to two residents (R83, R88) in sample of 18 reviewed for abuse. This failure resulted in R88 feeling humiliated and fearful of retaliation, and R83 feeling depressed, crying, and increase in anxiety. Findings Include: 1. On 11/07/2023 at 1:17 PM, R242 stated that staff members are very rude to residents. R242 stated that there were these receptionists who cursed at residents and did not treat them with respect. This made us feel like we couldn't say anything. It felt like we were in prison. R242's written witness statement (10/20/2023) documents in part: V18 is verbally abusive to him and other residents. V18 would yell at them and is mean. 2. On 11/07/23 at 09:19 AM, reviewed document titled Reportable Event which documents in part on 10/19/23 @ 5:33 PM reportable event occurred involving resident and employee and it was brought to the administrator's attention that some of the staff members have not been acting in a professional manner. Reviewed signed document by R88 on 10/20/23 which documents in part that smoking monitors are rude and talk to them like a kid. Document stated R88 could not give names of smoking monitors. On 11/07/23 at 10:25 AM, R88 stated that he is a smoker and that all of the smoking monitors are rude. R88 stated the smoking monitors talk to the residents in a disrespectful and mean manner. R88 stated I don't like the way they talk to me and I get spoken to like I'm a child and this makes me feel humiliated. R88 stated he is fearful to speak up for himself because he's worried the staff will take R88's cigarettes away. R88 stated he does not know the names of the smoking monitors and that it is not one specific staff member. On 11/07/23 at 10:04 AM, V1 (Administrator) stated many of the residents living at the facility have mental health issues and that staff should speak to the residents in a respectful and professional manner. V1 stated residents should not feel intimidated by staff or fearful of speaking up to the staff. V1 stated this facility is the resident's home and that the residents should feel safe here. R88's diagnosis included but not limited to Bipolar Disorder, Major Depressive Disorder with Recurrent Severe Psychotic Symptoms, and Generalized Anxiety Disorder. R88's MDS (Minimum Data Set) dated 10/09/23 BIMS (Brief Interview for Mental Status) score is 15/15 indicating intact cognition. R88's psychosocial well-being care plan goal dated 10/13/23 documents in part R88 will be free of abuse/neglect. 3. On 11/05/2023 at 10:30 AM, R83 stated that V18 (Former Receptionist) was very rude to her and that she would curse at other residents. V18 stated that she would yell at me all the time. V18 stated this would bring me anxiety and I would be scared to go out of my room. I just didn't want to cross paths with her. R83's written witness statement (10/20/2023) documents in part: V18 (Former Receptionist) is mean to her and other residents. She refused to get up and give her or other residents ice. V18 was rude to her and yelled at her. Reviewed R83's clinical record documents in part R83 was admitted to the facility on [DATE], with the medical diagnosis of hypertensive heart disease, depressive disorder, gastritis, anxiety disorders and insomnia. R83's face sheets, medical diagnosis, physician order sheets, minimum data set [MDS] Brief Interview Mental Status score of [15] indicates R83 is cognitively intact, alert/oriented x3, care plans, medication administration record, treatment administration record, community pass assessments and progress notes. There were no progress notes from 10/1/23 thru 10/18/23, no documentation during the time frame. On 11/5/23 at 10:38 AM, R83 stated, In order for me to leave the facility on my community pass, the nurse and the social worker must sign the pass, and the pass is given to the receptionist before I'm able to leave the facility. On 10/19/23, I went to my nurse, and she signed my pass, then I went to V14 [Social Worker] and he signed my pass. Then I took my signed pass to the receptionist to sign out and leave. V18 [Former Receptionist] told me that I could not leave the facility, because my pass privileges were restricted. I spoke with V1 [Administrator] she informed me that V13 [Social Service Director] placed my independent community pass on restriction for 30 days because I went out on pass on 10/13/23 and returned to the facility and staff smelled marijuana on me a week ago. On 10/13/23, I went out on pass, and when I came back into the facility and signed back in and went to my room. No one said anything to me that I smelled like marijuana. Later, that same day [10/19/23], V14 came to me with a The Behavior Intervention Program Counseling Form dated 10/19/23 read [ Resident [R83] was suspected to be under the influence of a substance while in the facility.] I signed that form, because V14 told me I had to sign it. I asked V14 why a week later that I was notified staff accused me of smelling like marijuana, V14 told me that V13 [Social Service Director] told him to place me on a 30-day pass restriction. On 10/13/23 no one, no nurse, no social worker said one word to me or asked me to give a urine sample for a toxicology drug screen. The first time anyone talked to me was on 10/19/23. Right before 10/19/23, V1 [Administrator] found a type of letter in the bathroom that named me as the writer, making accusations against the facility staff committing abuse. The letter V1 showed me was typed on a form. I told V1 to get out my room with that mess, how could I type and print off a letter on a form. I believe V1 got angry with me because she felt I typed the letter, but I did not. I feel V1 placed me on pass restriction because of the letter that someone placed under her bathroom door. I've been up every night, not able to sleep, crying because I feel like I'm in prison on false charges. I feel so depressed, and my anxiety has increased. R83 provided surveyor copy of The Behavior Intervention Program Counseling Form dated 10/19/23 read: [ Resident [R83] was suspected to be under the influence of a substance while in the facility [Attachment-A] On 11/5/23 at 12:15 PM, V14 [Social Worker] stated, I've been working here since January 2023. I was told by a few certified nurse assistants (CNA) that R83 smelled like marijuana when she came back from pass on 10/13/23. On 10/13/23, I asked V19 [Social Service Aide] to assist me with obtaining a urine toxicology screening from R83 because R83 and V19 were both females. I stood outside R83's room when V19 asked R83 for a urine sample and explained the reason. R83 refused to give urine. Then I presented R83 with the Behavior Intervention Program Counseling Form, and R83 and I signed the form. The form read: [Resident [R83] was suspected to be under the influence of a substance while in the facility.] and noted restriction will be from 10/13/23 thru 11/13/23. R83 and I signed the form. On the form it was dated for 10/19/23, but it was for the incident on 10/13/23. I presented the form on 10/19/23, because that was when V13 [Social Service Director] came up with R83's interventions. R83 should have been medically assessed, and it was all based on hearsay, I did not agree that R83 should be on pass restriction. On 11/5/23 at 1:36 PM, V13 [Social Service Director] stated, I was informed by a case manager that R83 came back from community pass smelling like marijuana. V18 [Former Receptionist] told V19 [Social Service Aide] then told me. This was R83's first offense, and she does not have a history of drug use. R83 was placed on a 30-day community pass restriction. The Behavior Intervention Program Counseling Form dated 10/19/23 reads in part- [ Resident [R83] was suspected to be under the influence of a substance while in the facility. Resident [R83] refused a urine toxicology screening and admitted to social service staff related to using marijuana. Intervention: Resident [R83] educated and counseled on the negative effects of using illegal substances and taking prescription medications. Staff reinforced the facility substance abuse policy and placed on a behavior intervention program.] [Surveyor asked V13, why the The Behavior Intervention Program Counseling Form dated 10/19/23 with R83 and V14's signatures have added information and surveyor showed V13 the copy of the original form. (Attachment B)] On 11/5/23 at 1:45 PM, V13 stated, I added to the original The Behavior Intervention Program Counseling Form dated 10/19/23, that V14 presented to R83. I wrote: Resident [R83] refused a urine toxicology screening and admitted to social service staff related to using marijuana. Intervention: Resident [R83] educated and counseled on the negative effects of using illegal substances and taking prescription medications. Staff reinforced the facility substance abuse policy and placed on a behavior intervention program. I did not know R83 got a copy of the form, wow. I updated the form after R83 signed the form, and no R83 was not aware. I did not know that I could not update R83's signed medical form without her knowing or agreeing to the change of the additional information. R83 is currently on pass restriction from 10/13/23 until 11/13/23, the only person that could override the policy is the administrator [V1]. The Behavior Intervention Program Counseling Form is a part of R83 medical record. R83 should have been presented with the Behavior Intervention Program Counseling Form on 10/13/23, the day of the occurrence. I do not remember why R83 was given the form on 10/19/23. On 11/6/23 at 9:51 AM, V1 [Administrator] stated, V2 [Director of Nursing] was sitting at the receptionist desk when R83 returned from community pass on 10/13/23. V14 was made aware and R83 was offered a urinary toxicology drug screen test, R83 declined. At that time R83 was made aware that her community pass was restricted for 30 days. V2 [Director of Nursing], V14 [Social Worker], V13 [Social Service Director], nor V19[Social Service Aide did not document that R38 smelled like marijuana. The appropriate protocol for a resident who is suspected of being under the influence of drugs or alcohol would be to notify their physician, ask the physician if there is any medication should be held, ask the resident to take a toxicology urine test, inform social services, monitor vital signs, frequent monitoring, and start wellbeing checks for 72-hours. V13 should have completed a new Behavior Intervention Program Counseling Form and asked R83 to sign the updated form. V13 was not to add information to the form that was signed by R83 and V14, without R83 and V14 consents, doing so is falsifying the document. Someone found a typed letter under the bathroom door, naming R83 and other residents referencing allegations against some staff and the state was going to be notified. Regarding the letter, R83 said, she did not have anything to do with the letter. On 11/6/23 at 2:00 PM, V1 stated, V13 was suspended for falsifying R83's document. The facility failed to document and handle things timely with R83, I will have social service re-evaluate R83 for a community pass now and end her restriction. On 11/7/23 at 11:10 AM, V2 [Director of Nursing] stated, I was sitting at the reception desk working on the nursing staff schedule, when R83 came back in the facility from community pass. R83 smelled like a strong odor of marijuana. I don't remember doing much of anything. It was an assumption that the marijuana came in with her, but I was not sure. I did not call the physician, take R83's vital signs or make any frequent rounds on R83. I did not notify R83's nurse. My focus was completing the nursing staff schedule. On 11/7/23 at 11:45 AM, R83 came to the conference room crying and stated, V14 just came to my room and tried to get me to sign another Behavior Intervention Program Counseling Form, that said I admitted to using marijuana on 10/13/23, and I refused a urine toxicology test. I told V14 I would not sign that form, because it is not true. I was not smoking marijuana, and I was not offered to take a urinary toxicology drug test. V14 is stressing me out, they are picking on me, causing me to feel bad and my anxiety is through the roof. They keep picking on me because I called the state and filed a complaint. V13, V14, and V1 think I'm stupid. I knew not to sign the paper, that I know it is not true. I cannot take any more harassment from any of them V13, V14, and V1. I was feeling better, I have one more week of restriction. Now, they are messing with my mental, I feel so bad, full of anxiety. I am scared that V1, V13 and V14 will retaliate against me for filing a complaint with IDPH and telling you the truth. I'm not sure why they will not leave me alone. V14 told me that V13 told him to have me sign the new form. On 11/7/23 at 12:00 PM, V1 stated, V28 [Nurse Consultant] asked V14 to have R83 sign the new updated form. Because the old form was not written correctly, they want to make sure R83 had a copy with her signature. If R83 would have signed the new form, with the exact wording from V13, then V13 wouldn't have falsified R83's document, but that was not our intent. On 11/7/23 at 12:10 PM, V14 stated, I re-wrote the Behavior Intervention Program Counseling Form, and asked R83 to sign the new form with the updated interventions. No one told me to ask R83 to sign information over all on a new form, using V13's exact words, so R83 would understand her interventions. I was trying to clear everything up. R83 refused to sign the new form, because R83 said the information on the new form was false. [Copy of The Behavior Intervention Program Counseling Form presented to R83 on 11/7/23 noted as [Attachment C] On 11/7/23 at 12:40 PM, V28 [Nurse Consultant] stated, I asked V14 to go and talk with R83 and give her the corrected document with the interventions. To assist with correction process. My intent was to cause R83 any emotional distress. Facility's Final Incident Report Form (10/25/2023) documents in part: Investigation has been completed. In the conclusion of the investigation staff member V18 was accused by several residents of verbal abuse. Based on the negative verbal interviews, V18 will not be continuing her employment at this facility. Policy: Documents in part: Abuse Prevention Policy dated 2/2017 -This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment - Abuse means any physical or mental injury or sexual assault infliction upon a resident -Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, mental anguish to a resident. Policy: Documented in part Resident Rights: -Resident has the right to be informed of their rights and all the rules and regulations governing resident conduct and responsibilities -A facility must not prohibit or in any way discourage a resident from communicating with federal, state surveyors -Resident has the right to be informed, participate in their treatment -Resident has the right to be informed in advance of changes in their plan of care
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0745 (Tag F0745)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility social service staff failed to assist one resident[R83] in maintaining their...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility social service staff failed to assist one resident[R83] in maintaining their mental and psychosocial health in a sample of 18. This failure resulted in R83 crying, feeling depressed, increase of anxiety and fear of retaliation Findings include: Reviewed R83's clinical record documents in part R83 was admitted to the facility on [DATE], with the medical diagnosis of hypertensive heart disease, depressive disorder, gastritis, anxiety disorders and insomnia. R83's face sheets, medical diagnosis, physician order sheets, minimum data set [MDS] Brief Interview Mental Status score of [15] indicates R83 is cognitively intact, alert/oriented x3, care plans, medication administration record, treatment administration record, community pass assessments and progress notes. There were no progress notes from 10/1/23 thru 10/18/23, no documentation during the time frame. On 11/5/23 at 10:38 AM, R83 stated, In order for me to leave the facility on my community pass, the nurse and the social worker must sign the pass, and the pass is given to the receptionist before I'm able to leave the facility. On 10/19/23, I went to my nurse, and she signed my pass, then I went to V14 [Social Worker] and he signed my pass. Then I took my signed pass to the receptionist to sign out and leave. V18 [Former Receptionist] told me that I could not leave the facility, because my pass privileges were restricted. I spoke with V1 [Administrator] she informed me that V13 [Social Service Director] placed my independent community pass on restriction for 30 days because I went out on pass on 10/13/23 and returned to the facility and staff smelled marijuana on me a week ago. On 10/13/23, I went out on pass, and when I came back into the facility and signed back in and went to my room. No one said anything to me that I smelled like marijuana. Later, that same day [10/19/23], V14 came to me with a The Behavior Intervention Program Counseling Form dated 10/19/23 read [ Resident [R83] was suspected to be under the influence of a substance while in the facility.] I signed that form, because V14 told me I had to sign it. I asked V14 why a week later that I was notified staff accused me of smelling like marijuana, V14 told me that V13 [Social Service Director] told him to place me on a 30-day pass restriction. On 10/13/23 no one, no nurse, no social worker said one word to me or asked me to give a urine sample for a toxicology drug screen. The first time anyone talked to me was on 10/19/23. Right before 10/19/23, V1 [Administrator] found a type of letter in the bathroom that named me as the writer, making accusations against the facility staff committing abuse. The letter V1 showed me was typed on a form. I told V1 to get out my room with that mess, how could I type and print off a letter on a form. I believe V1 got angry with me because she felt I typed the letter, but I did not. I feel V1 placed me on pass restriction because of the letter that someone placed under her bathroom door. I've been up every night, not able to sleep, crying because I feel like I'm in prison on false charges. I feel so depressed, and my anxiety has increased. R83 provided surveyor copy of The Behavior Intervention Program Counseling Form dated 10/19/23 read: [ Resident [R83] was suspected to be under the influence of a substance while in the facility [Attachment-A] On 11/5/23 at 12:15 PM, V14 [Social Worker] stated, I've been working here since January 2023. I was told by a few certified nurse assistances that R83 smelled like marijuana when she came back from pass on 10/13/23. On 10/13/23, I asked V19 [Social Service Aide] to assist me with obtaining a urine toxicology screening from R83 because R83 and V19 were both females. I stood outside R83's room when V19 asked R83 for a urine sample and explained the reason. R83 refused to give urine. Then I presented R83 with the Behavior Intervention Program Counseling Form, and R83 and I signed the form. The form read: [Resident [R83] was suspected to be under the influence of a substance while in the facility.] and noted restriction will be from 10/13/23 thru 11/13/23. R83 and I signed the form. On the form it was dated for 10/19/23, but it was for the incident on 10/13/23. I presented the form on 10/19/23, because that was when V13 [Social Service Director] came up with R83's interventions. R83 should have been medically assessed, and it was all based on hearsay, I did not agree that R83 should be on pass restriction. On 11/5/23 at 1:36 PM, V13 [Social Service Director] stated, I was informed by a case manager that R83 came back from community pass smelling like marijuana. V18 [Former Receptionist] told V19 [Social Service Aide] then told me. This was R83's first offense, and she does not have a history of drug use. R83 was place on a 30-day community pass restriction. The Behavior Intervention Program Counseling Form dated 10/19/23 reads in part- [ Resident [R83] was suspected to be under the influence of a substance while in the facility. Resident [R83] refused a urine toxicology screening and admitted to social service staff related to using marijuana. Intervention: Resident [R83] educated and counseled on the negative effects of using illegal substances and taking prescription medications. Staff reinforced the facility substance abuse policy and placed on a behavior intervention program.] [Surveyor asked V13, why the The Behavior Intervention Program Counseling Form dated 10/19/23 with R83 and V14's signatures have added information and surveyor showed V13 the copy of the original form. (Attachment B)] On 11/5/23 at 1:45 PM, V13 stated, I added to the original The Behavior Intervention Program Counseling Form dated 10/19/23, that V14 presented to R83. I wrote: Resident [R83] refused a urine toxicology screening and admitted to social service staff related to using marijuana. Intervention: Resident [R83] educated and counseled on the negative effects of using illegal substances and taking prescription medications. Staff reinforced the facility substance abuse policy and placed on a behavior intervention program. I did not know R83 got a copy of the form, wow. I updated the form after R83 signed the form, and no R83 was not aware. I did not know that I could not update R83's signed medical form without her knowing or agreeing to the change of the additional information. R83 is currently on pass restriction from 10/13/23 until 11/13/23, the only person that could override the policy is the administrator [V1]. The Behavior Intervention Program Counseling Form is a part of R83 medical record. R83 should have been presented with the Behavior Intervention Program Counseling Form on 10/13/23, the day of the occurrence. I do not remember why R83 was given the form on 10/19/23. On 11/6/23 at 9:51 AM, V1 [Administrator] stated, V2 [Director of Nursing] was sitting at the receptionist desk when R83 returned from community pass on 10/13/23. V14 was made aware and R83 was offered a urinary toxicology drug screen test, R83 declined. At that time R83 was made aware that her community pass was restricted for 30 days. V2 [Director of Nursing], V14 [Social Worker], V13 [Social Service Director], nor V19 [Social Service Aide] did not document that R83 smelled like marijuana. The appropriate protocol for a resident who is suspected of being under the influence of drugs or alcohol would be to notify their physician, ask the physician if there is any medication should be held, ask the resident to take a toxicology urine test, inform social services, monitor vital signs, frequent monitoring, and start wellbeing checks for 72-hours. V13 should have completed a new Behavior Intervention Program Counseling Form and asked R83 to sign the updated form. V13 was not to add information to the form that was signed by R83 and V14, without R38 and V14 consent, doing so is falsifying the document. Someone found a typed letter under the bathroom door, naming R83 and other residents referencing allegations against some staff and the state was going to be notified. Regarding the letter, R83 said, she did not have anything to do with the letter. 11/6/23 at 2:00 PM, V1 stated, V13 was suspended for falsifying R83's document. The facility failed to document and handle things timely with R83, I will have social service re-evaluate R83 for a community pass now and end her restriction. On 11/7/23 at 11:10 AM, V2 [Director of Nursing] stated, I was sitting at the reception desk working on the nursing staff schedule, when R83 came back in the facility from community pass. R83 smelled like a strong odor of marijuana. I don't remember doing much of anything. It was an assumption that the marijuana came in with her, but I was not sure. I did not call the physician, take R83's vital signs or make any frequent rounds on R83. I did not notify R83's nurse. My focus was completing the nursing staff schedule. On 11/7/23 at 11:45 AM, R83 came to the conference room crying and stated, V14 just came to my room and tried to get me to sign another Behavior Intervention Program Counseling Form, that said I admitted to using marijuana on 10/13/23, and I refused a urine toxicology test. I told V14 I would not sign that form, because it is not true. I was not smoking marijuana, and I was not offered to take a urinary toxicology drug test. V14 is stressing me out, they are picking on me, causing me to feel bad and my anxiety is through the roof. They keep picking on me because I called the state and filed a complaint. V13, V14, and V1 think I'm stupid. I knew not to sign the paper, that I know it is not true. I cannot take any more harassment from any of them V13, V14, and V1. I was feeling better, I have one more week of restriction. Now, they are messing with my mental, I feel so bad, full of anxiety. I am scared that V1, V13 and V14 will retaliate against me for filling a complaint with IDPH and telling you the truth. I'm not sure why they will not leave me alone. V14 told me that V13 told him to have me sign the new form. On 11/7/23 at 12:00PM, V1 stated, V28 [Nurse Consultant] asked V14 to have R83 sign the new updated form. Because the old form was not written correctly, they want to make sure R83 had a copy with her signature. If R83 would have signed the new form, with the exact wording from V13, then V13 wouldn't have falsified R83's document, but that was not our intent. On 11/7/23 at 12:10 PM, V14 stated, I re-wrote the Behavior Intervention Program Counseling Form, and asked R83 to sign the new form with the updated interventions. No one told me to ask R83 to sign information over all on a new form, using V13's exact words, so R83 would understand her interventions. I was trying to clear everything up. R83 refused to sign the new form, because R83 said the information on the new form was false. [Copy of The Behavior Intervention Program Counseling Form presented to R83 on 11/7/23 noted as [Attachment C] On 11/7/23 at 12:40 PM, V28 [Nurse Consultant] stated, I asked V14 to go and talk with R83 and give her the corrected document with the interventions. To assist with correction process. My intent was to cause R83 any emotional distress. Policy: Documented in part Resident Rights: -Resident has the right to be informed of their rights and all the rules and regulations governing resident conduct and responsibilities -A facility must not prohibit or in any way discourage a resident from communicating with federal, state surveyors -Resident has the right to be informed, participate in their treatment -Resident has the right to be informed in advance of changes in their plan of care
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to accurately document advanced directives code status for 1 residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to accurately document advanced directives code status for 1 resident (R75) out of 18 residents reviewed for advance directives. Findings include: R75 admitted to the facility on [DATE]. R75's diagnosis included but not limited to Idiopathic Gout, Raynaud Syndrome, Unspecified Opened Wound, Type 2 Diabetes Mellitus, Hyperlipidemia, Cataract, Hypertensive Heart Disease without Heart Failure, Personal History of Other Venous Thrombosis and Embolism. R75's MDS (Minimum Data Set) dated [DATE] BIMS (Brief Interview for Mental Status) score is 15/15 indicating intact cognition. On [DATE] at 2:00 PM, surveyor reviewed R75's Health Care Power of Attorney signed by R75, dated [DATE] and documents in part regarding end-of-life matters I (R75) do not want my life to be prolonged if, to a reasonable degree of medical certainty, my situation is hopeless. On [DATE] at 2:04 PM, surveyor reviewed R75's Face Sheet which documented in part, there are no Advance Directives selected for this resident. On [DATE] at 2:06 PM, surveyor reviewed R75's comprehensive care plan for psychosocial well-being dated [DATE] which documents in part R75 is his own decision maker and is a full code for life sustaining treatment. On [DATE] at 2:51 PM, V19 (Social Service Aide) stated upon admission, readmission and quarterly the social service staff reviews a resident's code status and that all residents should have a care plan for Advance Directives specifying the resident's code status, so the staff know how to administer care based on the resident's wishes. At 2:53 PM, V19 reviewed R75's care plan on the electronic health record (EHR) and stated based on R75's care plan R75 is a full code. On [DATE] at 3:02 PM, V14 (Social Worker) stated the purpose of the Advance Directives is to direct the resident's care on how they want to be treated if/when they become unresponsive. V14 stated information on resident's advance directives needs to be accessible to nursing so they know what to do regarding life sustaining measures. V14 stated information on resident's advance directives is included in each resident's care plan based on the resident's wishes. V14 reviewed R75's Health Care Power of Attorney dated [DATE] in R75's EHR and stated R75 does not want to be resuscitated. V14 stated that this means that R75 does not want to receive Cardiopulmonary Resuscitation (CPR) if he (R75) becomes unresponsive. At 3:08 PM, surveyor asked V14 to review R75's EHR care plan and after reviewing R75's care plan V14 stated this care plan says he (R75) is a full code. V14 stated they conflict and based on R75's care plan nursing would do everything to keep R75 alive but, that would be against R57's wishes. V14 stated R75's care plan is not correct. On [DATE] at 3:16 PM, surveyor asked V15 (Registered Nurse) what R75's code status was. After reviewing R75's information V15 state R75's advance directives are not listed on R75's face sheet or R75's Medication Administration Record (MAR). V15 stated if the resident's code status is not listed on the Face Sheet, or MAR then nursing would check the care plan. After reviewing R75's care plan V15 stated R75 is full code so if R75 was unresponsive V15 would start CPR and then call 911. On [DATE] at 3:18 PM, V21 (Licensed Practical Nurse) stated if a resident's code status is not listed or specified on the resident's MAR it would be assumed the resident is full code and CPR would be administered if a resident was unresponsive. On [DATE] at 3:25 PM, R75 stated I have a Do Not Resuscitate (DNR) order and I don't want any CPR. R75 stated he provide a copy of his Health Care Power of Attorney Form to the facility when he was admitted and that on this form it specifies his wishes to be DNR. On [DATE] at 3:29 PM, V2 (Director of Nursing) reviewed R75's MAR and stated since R75's code status is not listed as DNR then nursing would assume the resident is full code and if R75 stopped breathing nursing would do CPR on him (R75). V2 then reviewed R75's Health Care Power of Attorney and stated nursing would still administer CPR because R75 does not have a POLST form specifying R57's wishes. V2 stated the social services department should clarify R75's wishes and had R75 complete a POLST form. V2 stated V2 does not have a Practitioner Order for Life Sustaining Treatment (POLST) form in R75's EHR. On [DATE] at 4:00 PM, R75's EHR review of advance directives care plan indicates R75's code status had been changed to DNR on [DATE] by V19. Facility policy titled, Advance Directives dated [DATE] documents in part Social Service will review the resident's advance directive status as documented in the resident's record at the time of the initial care plan conference and reconfirm that no changes in status are desired, the team will conduct such reviews and re-confirmations at the time of every scheduled care plan conference, for staff not having access rights to the resident's clinical record the residents advance directive is maintained on the nursing unit and available to staff members for reference to and consideration of in rendering care and services to residents to whom they are assigned for duty.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that medications were given as ordered by the physician for 2...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure that medications were given as ordered by the physician for 2 residents [R57, R83] reviewed for medications in a sample of 18. Findings include: 1. On 11/5/23 at 10:38 AM, R83 stated, I have not received my 9AM medications at this time. On 11/5/23 at 1:30 PM, V3 [Agency Licensed Practical Nurse] stated, I gave R83 her 9AM medications around 9AM. On 11/5/23 at 3:00 PM, R83 stated, I have not received my medication from V3. When there is an agency nurse, I get my medications very late. On 11/5/23 at 3:05 PM, surveyor observed R83's paper medication administration record, for 11/5/23 9AM medication was not signed out. On 11/5/23 at 3:10 PM, V3 stated, I told you earlier that I gave R83 her medication, I am not going to change my answer. I did not sign out the medication, I will sign her medication out when I sit at the nursing station. Reviewed R83's clinical record documents in part R83 was admitted to the facility on [DATE] with the following medical diagnosis of hypertensive heart disease, depressive disorder, gastritis, anxiety disorders and insomnia. R83's face sheets, medical diagnosis, physician order sheets, minimum data set [MDS] Brief Interview Mental Status score of [15] indicates R83 is cognitively intact, care plans, medication administration record, treatment administration record, community pass assessments and progress notes were reviewed. R83's medication administration record document in part 9AM medication list : Dated 11/5/23. -Hydralazine 100mg for hypertensive heart disease give 9AM, 2PM, and 10PM -Citalopram 20mg for depressive episodes, give 9AM -Folic Acid 1mg give 9AM -thiamine 100mg give 9AM -Sucralfate 1gram for gastritis give with meals at 9AM, 1PM, 5PM, 9PM -Carvedilol 12.5mg for hypertensive heart disease, give 9AM, 9PM [None of the 9AM or 2PM medications were signed out, R83 who is alert and oriented x3 said she never received 9AM or 2PM medications. On 11/5/23 at 3:45 PM, V2 [Director of Nursing] stated, The facility morning medications are passed from 8AM to 10AM. Once the nurse administered medication to a resident the medication is immediately signed out as given. If the medication administration record has no signature on that date, then the medication was not given. 2. R57's health record documented admit date of 2/25/23 with diagnoses not limited to Chronic diastolic (congestive) heart failure, Major depressive disorder, Type 2 diabetes mellitus with unspecified complications, Other hyperlipidemia, Alcohol dependence, Hypertensive heart disease with heart failure, Pain in left knee, Atherosclerotic heart disease of native coronary artery without angina pectoris, Other persistent atrial fibrillation, Unspecified atrial flutter, Personal history of COVID-19, Personal history of (healed) traumatic fracture, Vitamin D deficiency, Other iron deficiency anemias. On 11/5/23 12:22 pm, R57 observed sitting up on wheelchair by the room entrance doorway, alert and oriented x 4, verbally responsive. Stated that he did not receive his morning medications yet. Surveyor verified with V3 (Agency Nurse) and stated that he is the assigned nurse to R57. V3 stated that morning medications were already given to resident. Medication Administration Record (MAR) reviewed, there were morning medications scheduled at 9:00 am that were not signed off. Minimum Data Set (MDS) dated [DATE] showed R57 was cognitively intact. R57's Medication Administration Record (MAR) showed that on 11/5/23 the following medications scheduled at 9:00 am were not signed / initialed: - Aspirin tablet, delayed release 81mg 1 tablet oral once a day. - Atorvastatin tablet 40mg 1 tablet oral once a day. - Flonase Allergy Relief spray suspension 50mcg/actuation 1 spray to each nostril nasal once a day. On 11/7/23 at 9:45 am, V2 (Director of Nursing / DON) stated that nurses are expected to follow physician order in giving medication. Stated that after giving medication, assigned nurse need to sign the MAR for record keeping and make sure that resident had received the medication. Stated that when MAR was not signed off it means that medication was not given to resident. Stated that if medication was not given to resident can cause some discomfort or ill effect to resident. Facility's Medication Administration Policy dated 3/2014 documented in part: -Drugs will be administered in accordance with orders of licensed medical practitioners of the state in which the facility operates. -Medications shall be recorded on the MAR promptly after each administration by the individual who administered the drug. -All licensed nurses assigned the responsibility of administering and recording of medications must meet the requirements of the state in which the facility operates -Medications shall be administered one hour before/after of the medication schedule unless specifically ordered otherwise. -The medication administration record will be verified against physician's orders.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to maintain a medication error rate below 5% as evidenced by 3 medication errors out of 28 opportunities, resulting in a medicat...

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Based on observation, interview, and record review, the facility failed to maintain a medication error rate below 5% as evidenced by 3 medication errors out of 28 opportunities, resulting in a medication error rate of 10.71% for 3 (R8, R63, R75) of 10 residents observed during medication administration. Findings include: On 11/05/23 At 1:04 pm, Medication administration observation conducted with V3 (Licensed Practical Nurse / LPN Agency). R8 sitting up on wheelchair approached V3 complaining of right hip pain. Observed V3 prepared Acetaminophen 500mg 2 tablets and administered to R8. Observed R8 took medications by mouth. R8's MAR (Medication Administration Record) and POS (Physician Order Sheet) reviewed and showed order: Acetaminophen 325mg 2 tablets; oral every 6 hours PRN (as needed). On 11/6/23 at 8:52 am, Medication administration observation conducted with V16 (Licensed Practical Nurse / LPN). Observed V16 prepared and administered R63 Fluticasone nasal spray 1 puff each nostril. R63's MAR and POS showed order not limited to: Fluticasone propionate spray suspension 50mcg/actuation; administer 2 sprays, nasal once a day. At 11:57 am, Observed V16 prepared R75's medications. V16 administered Pregabalin 50 mg 1 capsule to R75 and took medication by mouth. R75's MAR and POS showed order not limited to: Pregabalin capsule 50mg; administer 100mg oral three times a day. On 11/7/23 at 9:45 am, V2 (Director of Nursing / DON) stated that nurses are expected to pass / administer medications according to MAR / POS. Stated that nurses should follow the 5R's (Right resident, right dose, right route, right medication, right time) in giving medications. Stated that if physician order is not followed when giving medication that could lead to medication error. Stated that if resident is not getting the right medication dosage as ordered by physician could have an adverse effect or not effective for the resident because dosage was not given correctly according to resident's needs. Facility's Medication Administration Policy dated 3/2014 documented in part: - Drugs will be administered in accordance with orders of licensed medical practitioners of the state in which the facility operates.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility (a.) failed to properly discard a multi-dose insulin 28 days af...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility (a.) failed to properly discard a multi-dose insulin 28 days after opening for 3 residents (R14, R22, R54); (b.) failed to properly date opened multi-dose insulin vials for 3 residents (R1, R6, R75); (c.) failed to properly store multi dose insulin vials that require refrigeration for 3 residents (R6, R19, R54); (d.) failed to ensure that medication cart was locked when not attended; (e.) failed to separate medications from food items from one of one medication storage room and one of two medication carts inspected for medication storage and labeling. Findings include: On 11/5/23 at 10:10 am, Medication cart B inspected with V4 (Assistant Director of Nursing / ADON) and observed the following inside the medication cart: 1. R14's Humulin R multi dose insulin vial with open date 10/1/23, discard date 10/29/23. Pharmacy label indicated: discard after 28 days. Lantus [NAME] dose insulin vial with open date 10/1/23, discard date 10/29/23. Pharmacy label indicated: discard after 28 days. 2. R22's Novolog multi dose insulin vial with open date 10/6/23, discard date 11/3/23. Pharmacy label indicated discard after 28 days. 3. R54's Lantus multi dose insulin vial with open date: 10/1/23, discard date: 10/29/23. Lispro multi dose insulin vial not open, label indicated: REFRIGERATE 4. R1's Humulin R multi dose insulin vial with no open / discard date. Pharmacy label indicated: discard after 28 days. 5. R6's Lantus multi dose insulin vial not open, label indicated: REFRIGERATE. Humulin R multi dose insulin vial opened with no open / discard date. Pharmacy label indicated: discard after 28 days. 6. R75's Lispro insulin pen was open with no open / discard date. Pharmacy label indicated: discard after 28 days. Levemir multi dose vial insulin was open with no open / discard date. Pharmacy label indicated: discard after 42 days. 7. R19's Novolin R multi dose insulin vial not open, label indicated: REFRIGERATE. Levemir multi dose insulin vial not open, label indicated: REFRIGERATE. V4 stated that unopen insulin should be refrigerated and most of insulin should be discarded after 28 days of opening to maintain effectiveness of the medication. At 10:45 am, Inspected medications storage room with V4, observed refrigerator with insulin pens, multi dose insulin vials, 2 cans of sodas and open brewed tea inside the refrigerator together with insulins. V4 stated that medications should be separated from any drinks or food items to prevent contamination. At 12:56 pm, Observed V3 (Licensed Practical Nurse / LPN Agency) left medication cart open / not locked and went inside R46's room. Medication cart A left unattended and was out of sight of V3. At 12:59 pm, Observed V3 went inside R50's room, medication cart A was left unattended, not locked with medications on top of the cart. Medication cart was parked by the hallway. Observed residents and staff passing by the hallway. On 11/7/23 at 9:45 am, V2 (Director of Nursing / DON) stated that insulin should be dated once opened to know when it was opened and when to discard. Stated that most of the insulins should be discarded after 28 days of opening. Stated that insulin is no good after the expiration date. Stated that medication could be ineffective, or it would not give its desired effect. Stated that insulin pens or multi vial dose insulin should be placed in refrigerator if not open yet so it will last longer and to maintain the effectiveness of the insulin. Stated that insulin should be stored properly to keep the potency of the medication. Stated that if insulin after the discard date should be wasted as it could not be effective or no good. Stated that medication cart should not be left unattended. Stated that med cart should be locked when you are away from it so nobody else can access the medications. Stated that residents or anybody could take medications that could potentially harm them if medication cart was not locked. Stated that any food items, sodas, drinks should be separated from medications to prevent possible contamination. R1's POS (Physician Order Sheet) dated 11/5/23 with active order not limited to Humulin R Regular U-100 insulin solution 100unit/ml per sliding scale. R6's POS dated 11/5/23 with active order not limited to Lantus U-100 insulin solution 100unit/ml 28 units subcutaneous once a day. Humulin R Regular U-100 insulin solution 100unit/ml per sliding scale. R14's POS dated 11/5/23 with active order not limited to Lantus U-100 insulin solution 100unit/ml 44 units subcutaneous at bedtime. Humulin R Regular U-100 insulin solution 100unit/ml 6units subcutaneously three times a day. Humulin R Regular U-100 insulin solution 100unit/ml per sliding scale. R19's POS dated 11/5/23 with active order not limited to Novolin R Regular U-100 insulin solution 100unit/ml per sliding scale. Levemir U-100 insulin solution 100unit/ml 8 units subcutaneous once a day at 9:00 am and 10 units subcutaneous at bedtime. R22's POS dated 11/5/23 with active order not limited to Novolog U-100 insulin solution 100unit/ml per sliding scale. R54's POS dated 11/5/23 with active order not limited to Lantus U-100 insulin solution 100unit/ml 45 units subcutaneous at bedtime. Insulin lispro solution 100unit/ml 20 units subcutaneous with meals. R75's POS dated 11/5/23 with active order not limited to insulin lispro pen 100unit/ml 20 units subcutaneous three times a day. Levemir U-100 insulin solution 100unit/ml 30 units subcutaneous twice a day. Medication Cart breakdown list provided by facility documented: Med cart A has residents residing in the C wing, D wing and rooms H14 thru H21. Med cart B has residents residing in the A wing, B wing and rooms H1 thru H13. Facility's policy for storage of medications dated 10/25/14 documented in part: - Medication carts are locked when not attended by persons with authorized access. - Refrigerated medications are kept in closed and labeled containers, with internal and external medications separated and separate from fruit juices, applesauce and other foods used in administering medications. Other foods such as employee lunches and activity department refreshments are not stored in this refrigerator. - Medications requiring refrigeration are kept in a refrigerator at temperatures between 36F and 46F with a thermometer to allow temperature monitoring. - The nurse shall place a date opened sticker on the medication and enter the date opened and the new date of expiration. - All expired medications will be removed from the active supply and destroyed in the facility, regardless of amount remaining.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow their policy and procedure to ensure that resid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow their policy and procedure to ensure that resident on hemodialysis was placed on Enhanced Barrier Precautions and failed to ensure that proper use of PPE (Personal Protective Equipment) including gowns and gloves were implemented and available at the point of care for 1 resident (R12). These failures could potentially affect 17 residents residing on unit D wing for facility's census dated 11/5/23. Findings include: R12's health record documented admit date of 3/17/23 with diagnoses not limited to Chronic obstructive pulmonary disease, Other schizophrenia, End stage renal disease, Anemia in chronic kidney disease, Unspecified viral hepatitis C without hepatic coma, Encounter for adjustment and management of vascular access device, Dependence on renal dialysis, Type 2 diabetes mellitus with other specified complication, Other specified arthritis multiple sites, Other hyperlipidemia, Other allergic rhinitis, Depression, Acute and chronic respiratory failure with hypoxia, Hypertensive heart disease without heart failure, Nicotine dependence, cigarettes, Alcohol abuse, Atherosclerotic heart disease of native coronary artery, Age-related osteoporosis without current pathological fracture, Gastro-esophageal reflux disease without esophagitis. On 11/5/23 at 10:25 am, R12 observed sitting up on wheelchair in his room, alert, and oriented x 3, verbally responsive. Stated he is receiving hemodialysis 3x per week (MWF). Stated that dialysis access site on right chest area. Observed no door / room signage. Observed no PPE supplies available at point of care. On 11/6/23 at 12:44 pm, V4 (Infection Preventionist - IP nurse / Assistant Director of Nursing - ADON) stated that any residents with wounds, G-tube (Gastrostomy), central lines, certain diagnosis like colonized MDRO (Multi Drug Resistant Organism) are placed under EBP (Enhanced Barrier Precautions). Stated that he is not aware that hemodialysis resident should be on EBP. Stated that he will revisit their policy and procedure regarding EBP. Stated that the purpose of EBP is to slow and stop transmission of microbes / infection. Stated that if staff is not wearing proper PPE (Personal Protective Equipment) when providing highly contact care activities to resident can cause infection / cross contamination. At 1:05 pm, V17 (Certified Nursing Assistant / CNA) stated that she is assigned to R12. Stated that R12 is receiving hemodialysis 3x per week every Monday, Wednesday, and Friday. Stated that R12 is incontinent of bladder at times. Stated that she is assisting R12 with incontinence care as needed. Stated that R12 requires limited assistance with most of his activities of daily living. Stated that she is not wearing PPE like gown when assisting R12 with incontinence care or toilet use. Stated that she is assigned to all residents residing in unit D hall and she does not know exact number of residents. On 11/7/23 at 9:45 am, V2 (DON/Director of Nursing) stated that she is not aware that hemodialysis residents should be put on Enhanced Barrier Precautions (EBP). Stated that she knows that dialysis residents have central lines for dialysis access. Stated that resident on EBP, staff is expected to wear proper PPE like gloves and gown when providing highly contact care activities. Stated that if staff is not wearing appropriate PPE there is a risk for infection or cross contamination. Minimum Data Set (MDS) dated [DATE] showed that R12's cognition was intact. R12 needed extensive assistance with bed mobility, transfer; toilet use and personal hygiene; needed limited assistance with walk in room and corridor, locomotion on and off unit, dressing. MDS showed that R12 was occasionally incontinent of bladder. MDS showed that R12 received hemodialysis. Nursing Care Plan dated 3/29/23 documented in part: R12 has a potential for complications to the Renal System related to a dx of end stage renal disease and anemia in chronic kidney disease. He requires renal dialysis. He has a RIJ (Right Intra Jugular) Perma Cath. He receives Hemodialysis on Monday, Wednesday and Friday. No care plan for EBP found in R12's electronic health record. R12's POS (Physician Order Sheet) documented active order dated 3/27/23 not limited to Hemodialysis Once A Day on Mon, Wed, Fri 02:00 PM. Facility's census dated 11/5/23 documented Unit D wing had 17 residents. Facility's policy for Enhanced Barrier Precautions dated 2023 documented in part: - EBP may be applied (when Contact Precautions do not otherwise apply) to residents with any of the following: Wounds or indwelling medical devices, regardless of MDRO colonization status. - Require use of gown and gloves when performing high contact resident care activities which are the following: Dressing, Bathing, or showering, transferring, providing hygiene, changing linens, Incontinence brief change / toilet assist. - Use appropriate and legible signs for precautions. - Staff training on EBP implementation, and the proper use of personal protective equipment (PPE) and the availability of PPE and hand hygiene supplies at the point of care. - MDRO - EBP care plan developed and placed into EMR (Electronic Medical Record).
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, interviews, and record reviews, the facility failed to a.) ensure food items were properly labeled, dated, and stored, b.) air dry the blender after being washed in the three-co...

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Based on observations, interviews, and record reviews, the facility failed to a.) ensure food items were properly labeled, dated, and stored, b.) air dry the blender after being washed in the three-compartment sink before being used for meal preparation. These failures have the potential to affect all 89 residents receiving food prepared in the facility's kitchen. Findings include: On 11/05/23 at 9:38 AM, during initial kitchen tour V6 (Cook) stated anything that goes into the refrigerator cooler must be labeled and dated. V6 stated the items should be labeled with a delivery date, an opened date and use by date. On 11/05/23 at 9:40 AM, V6 opened the 1st Reach-In Refrigerator Cooler and surveyor observed a disposable plate containing hotdogs and slices of ham covered in plastic wrap. The plate was not labeled or dated. V6 stated the hotdogs and ham should have been labeled and dated and that the items would be thrown out right away. On 11/05/23 at 9:55 AM, observed opened 1 gallon jug container of Teriyaki Marinade and Sauce on the storage rack near the food preparation area labeled with an opened date of 04/28/23 and it was 75% full. On the bottle of the Teriyaki Marinade and Sauce the manufacturer label had printed on it Refrigerate After Opening. V6 stated the Teriyaki Sauce is usually stored on this rack. After V6 read the manufacturer label V6 stated this item should have been stored in the refrigerator after it was opened. On 11/05/23 at 11:05 AM, observed V7 (Cook) prepare pureed foods for lunch. After blending the broccoli, V6 (Cook) washed the blender container, blade and lid in the three-compartment sink at 11:17 AM. At 11:19 AM, V6 submerged blender container, blade, and lid into the 3rd sink compartment to sanitize, then removed the items, shook the items in the air and then placed the wet items back on the blender base for use. Observed drops of liquid running down the inside and pooling of liquid on the bottom of the blender container. At 11:20 AM, observed V7 add measured amount of roast beef to the wet blender container and turn on the blender to puree the meat. V7 did not wait for the blender parts to air dry before use. On 11/06/23 at 12:59 PM, V5 (Dietary Manager) stated all items in the refrigerator should be labeled and dated so the staff knows when the food items were prepared and when to discard the item to prevent food borne illness. On 11/06/23 at 1:35 PM, V5 provided copy of kitchen policies and stated when using the three compartment sink to wash items the items need to be fully aired dried before using for meal preparation. On 11/06/23 at 1:39 PM, surveyor was provided with list of resident diet orders. V5 stated the facility does not have any residents who receive nothing by mouth (NPO). Facility policy titled, Leftover Policy undated, documents in part the policy is to maintain a safe food supply, leftover foods will be handled in such a way as to prevent food borne illness and leftover food will be properly wrapped/covered, labeled and dated. Facility policy titled, Labeling and Dating Foods undated, documents in part the policy is prepared and packaged foods will be labeled to decrease the risk of food borne illnesses, provide the highest quality product for the residents. Facility policy titled, Pots and Pan Washing undated, documents in part manual washing will be done in a sanitary manner to prevent food borne illness and procedure specifications include to air dry after sanitizing.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the facility failed to ensure dumpster was covered to prevent the harborage and feeding of pests, insects, and rodents. This deficient sanitation pra...

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Based on observation, interview and record review, the facility failed to ensure dumpster was covered to prevent the harborage and feeding of pests, insects, and rodents. This deficient sanitation practice has the potential to affect all 89 residents who reside in the facility. Findings include: On 11/05/23 at 10:04 AM, V6 (Cook) accompanied surveyor outside the building to tour the dumpster area. Observed large dumpster with one of lids wide open and the dumpster filled with garbage. V6 stated the lids to the dumpster should be closed so animals cannot get inside the dumpster because having the lid of the dumpster open can attract pests close to the building and we already have bad rats out here. On 11/05/23 at 3:04 PM, observed one of the lids to the dumpster wide open. On 11/06/23 at 1:05 PM, V5 (Dietary Manager) stated the lids to the dumpster should be kept closed at all times to prevent trash from blowing out of the dumpster and to keep pests from climbing inside the dumpster. V5 stated we don't want to attract animals close to the building. On 11/07/23 at 8:45 AM, observed housekeeping staff open one of the lids to the outside dumpster and place trash bags inside the dumpster. Observed housekeeping staff walk back into the facility, leaving the lid of the dumpster wide open. On 11/07/23 at 10:38 AM, V27 (Maintenance Director & Housekeeping Supervisor) stated the lids to the dumpster should always be kept closed to prevent vermin from getting inside. V27 stated the garbage inside the dumpsters can contain food which attract vermin and if they have access to the garbage this can increase the rodent population. V27 stated the housekeeper the surveyor saw this morning should have closed the lid after putting the garbage inside the dumpster. V27 stated if rodents are attracted close to the facility because of the dumpsters they could try to find their way into the building. Facility policy titled Garbage Disposal undated documents in part, purpose is to prevent odors, minimize breeding places for insects and rodents, and procedure includes to keep dumpster closed at all times.
Sept 2023 1 deficiency
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to serve food as planned on the cycle menu, and failed to ensure standardized recipes were followed during food preparation. This...

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Based on observation, interview, and record review the facility failed to serve food as planned on the cycle menu, and failed to ensure standardized recipes were followed during food preparation. This failure has the potential to affect all 92 residents receiving food prepared in the facility's kitchen. Findings include: On 9/2/2023 at 9:50 AM, V8 (Morning Cook) stated residents would be served lemon pepper chicken (3-ounce portion), roasted potatoes, peas & carrots, and fruit cocktail for lunch. Residents on mechanical diets would receive mechanical chicken. Residents on pureed diets would receive pureed chicken. V8 stated the facility only has two residents on a pureed diet and five residents on mechanical diet. V8 said pureed chicken would be prepared at 11:30 AM, tray line would start at 11:30 AM. Menu for lunch meal dated 9/2/2023 listed the following items to be served: Grecian Chicken, Roasted Potatoes, Peas & Carrots, Bread & Butter, and Mixed Fruit and Spreadsheet (Saturday SS 2017 Week 3) for lunch meal listed the following items to be served: Grecian Baked Chicken, Roasted Potatoes, Peas & Carrots, Frosted Cake, Dinner Roll, Margarine, Choice of Beverage. On 9/2/2023 at 11:11 AM, surveyor returned to the kitchen. V8 stated she pureed the chicken for the pureed diets. Pureed diets and mechanical diets were plated prior to surveyor's arrival to the kitchen; tray line was already in progress. On 9/2/2023 at 11:44 AM, V5 (Afternoon Cook) was observed plating food from the steam table in the kitchen. Surveyor noted chicken (thigh with attached leg) portions to be different sizes. Potatoes were grayish white in color with whitish, sticky liquid. Surveyor asked V5 how much each portion of chicken weighed, V5 stated I don't know how much they weigh, to be honest I just give them a piece of chicken. V5 stated the potatoes were scalloped potatoes. V5 stated V8 made the scalloped potatoes using canned potatoes. On 9/2/2023 at 12:10 PM, V5 stated, there are one to two servings of potatoes left, I'll have to make some more so that I can put something on their (resident's) plates when they come down. V5 left the steam table and returned with a pouch of instant mashed potatoes. V5 poured potatoes directly into pot without measuring, then added hot water directly from spigot. Surveyor asked V5 how much potatoes and water he used, V5 stated I eyeball the water and potatoes, I don't measure. Preparation Instructions (listed on pouch of instant potatoes) documents: 1. Measure 1 gallon (3.79 L) of boiling water into a 6 ½ size steam table pan. 2. Add entire pouch of potatoes at once, using a spoon or wire whip to distribute evenly and wet all potatoes. 3. Let stand 60 seconds, stir well and serve. On 9/2/2023 at 12:30 PM, V5 plated last remaining piece of chicken from steam table to give to Surveyor. Surveyor asked V5 to debone chicken and weigh without skin, cartilage, or fat. V5 left to find scale, returned, stated, I can't find the scale. On 9/2/2023 at 12:39 PM, Surveyor asked V8 how V8 made the chicken. V8 stated, I seasoned it with some lemon pepper seasoning and cooked it in the oven. Surveyor asked if chicken was weighed before it was seasoned and placed in the oven to bake. V8 stated no, they (kitchen staff) take it out the night before and I cook it when I come in in the morning. Surveyor asked how V8 knew the chicken servings (served today) were three ounces. V8 stated, I weigh my chicken at home on a scale. It's three ounces (thigh with attached leg). That's how I know the chicken served today is three ounces. Surveyor asked how much a portion would weigh if it was deboned and weighed without skin, cartilage, and fat. V8 stated it would weigh less than three ounces. Kitchen Recipe: Grecian Baked Chicken (dated April 7, 2017; Lunch-Entrée, Week:3, Day: Saturday) listed the following ingredients: Chicken drumsticks (may use chicken saddle leg/thigh or other cuts of chicken), soy oil, iodized salt, ground oregano, ground pepper, and granulated garlic. 50 pounds of chicken, 1 3/8 quarts oil, 3/8 cup salt, 3/8 cup ground oregano, 3/8 cup ground pepper, and 3/8 cup granulated garlic should be used to yield 100 servings, serving size 2 ounces. Instructions: 1. Wash chicken thoroughly under cold running water. Drain well. Place chicken on pans, skin side up without crowding. Brush with oil. No other instructions are documented. On 9/3/2023 at 9:24 AM, V8 stated during telephone interview, I used canned potatoes. I put the potatoes on the steam table to steam them. I did not add any seasoning. I let the residents season them. They have salt and pepper packets and there are salt and pepper shakers on the tables. On 9/2/2023 at 11:44 AM and 5:08 PM, no salt and pepper packets were included with residents' plates of food and no salt or pepper shakers were noted on dining room tables. Kitchen Recipe: Roasted Potatoes (dated April 7, 2017; Lunch-Vegetable, Week:3, Day: Saturday) listed the following ingredients: Idaho russet potatoes, margarine, and iodized salt. 100 potatoes, 8 ounces of margarine, and ¼ of salt should be used to yield 100 servings, serving size ½ cup. Instructions: 1. Peel potatoes and partially cook by boiling or steaming, about 10 minutes. 2. Melt margarine and pour over potatoes. Sprinkle salt. Bake at 450 degrees Fahrenheit for 1 hour or until tender. Baste every 15 minutes with margarine from pan. Turn potatoes once during baking and to ensure even browning. On 9/3/2023 at 8:21 AM and 9:32 AM, V16 (Consultant Dietitian) stated during telephone interview, recipes and menus should be followed. If no scale is available to weigh portions, then staff should consult nutritional label on product. If there is no nutritional label on the product, then staff should obtain nutritional information from (Menu & Nutrition Team). V16 said if recipes are not followed ingredients could be missing, proper portions may not be attained, and calories and nutrients could be lost. V16 said the steam table is used for holding food temperatures, not for heating food to appropriate temperature; there is a potential for food borne illness if steam table is used to heat food.
Jun 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the residents right to be free of verbal abuse in 1 (R1) of 3...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the residents right to be free of verbal abuse in 1 (R1) of 3 residents in a sample of 12 residents. Findings include: R1 is a [AGE] year-old male with a diagnosis including Cerebral Infarction, Heart Disease and Failure, Hemiplegia affecting the left dominant side, Psychoactive Substance Abuse and History of Poly Substance Abuse. R1 is legally blind. R1s BIMS (Brief Interview for Mental Status) is 11/15. R1 was admitted to the facility on [DATE] and discharged on 6/1/23. R1 could not be contacted during the investigation. Review of facility abuse investigation reports show that on 5/24/23 an investigation into possible verbal abuse to R1 was conducted by the facility. Report includes statement that R1 stated V7 (CNA) was placing him in his wheelchair with the mechanical lift when R1 informed V7 he was hurting. R1 stated V7 cursed at him and continued to place him in the wheelchair. R1's roommate (R11) was interviewed and reported that he witnessed V7 using foul language toward R1. The facility conducted its investigation and substantiated the allegation of verbal abuse. V7 was terminated from employment. On 6/26/23 at 10:20 AM, V1 (Administrator/Abuse Prevention Coordinator) stated I did an alleged abuse investigation of the allegation that on 5/24/23 V7 (CNA) was harsh with R1. V7 was transferring R1 with lift. R1 stated he was in pain and V7 told R1 to shut the ---- up and continued to transfer. R1 reported V7. I immediately initiated the abuse allegation investigation. V7 was sent home. The allegation was substantiated and V7 was terminated. I followed the facility abuse prevention policy. IDPH was notified of the initial and final investigation within timeframe. On 6/26/23 at 12:12 PM, V5 (Social Service Director) stated the Administrator (V1) did an investigation on the R1 allegation of verbal abuse. My PRSC interviewed R1 and his roommate. Statements were taken and given to the abuse coordinator. The CNA is no longer here. She was terminated due to verbal abuse to R1. There have been no other allegations of verbal abuse from the residents reported to me. On 6/28/23 at 2:20 PM, R11 (R1's previous roommate) stated yes, I heard the CNA talking bad to R2 when she was putting him in his chair. She is gone now I haven't seen her. I feel safe here no problem. Facility policy titled Abuse Prevention Policy states including, The facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment.
Apr 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on interview and record review, facility failed to follow their policy to ensure resident had the right in receiving assistance in obtaining transportation when necessary for services outside th...

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Based on interview and record review, facility failed to follow their policy to ensure resident had the right in receiving assistance in obtaining transportation when necessary for services outside the facility for 1 (R1) of 3 residents reviewed for residents rights. Findings Include: On 04/11/2023 at 11:23 AM, surveyor observed R1 laying in his bed. When asked how he was doing, R1 stated, Very distressed. Surveyor asked, Why?. R1 stated, Because this facility didn't care enough for me to make my appointment on time. R1 stated, I have this lump in my chest. I had told the nurse about it but no doctor ever came to see me. I have seen my primary doctor at this facility for over a month. So when they mentioned it to my doctor, they told me that the earliest appointment they can get for me is sometime in May, so I went ahead and scheduled an appointment at a facility down the street and that was in a couple days. I can literally walk there. My appointment was on 4/6/2023. I had told V3 (Certified Nursing Assistant/Escort) and V4 (Certified Nursing Assistant/Driver) on 04/04/20203 and they both agreed to take me. My appointment on 4/6/2023 was at 1:00 PM, I needed to get there at 12:30pm to make sure I was prepped and ready for my procedure. On 04/06/2023, I got to the door by 12:00 PM. I noticed, 15 min, then 20 min goes by and I see V4 still sitting there and not moving; then at 12:45 PM, I went to V4 and asked her, why we are not leaving for my appointment. At this time, V4 said, the van is broken. I asked her (V4) how long has the van been broken? She said for two days now. I asked V4, why she didn't tell me the van was broken, I would have found another ride. So I went and talked to V9 (Director of Social Services) and if he could re-schedule me later that day and by that point it was too late, I missed my appointment. I said, This is my health. Please take it seriously. On 4/11/23 at 12:21PM, verified R1's diagnostic appointment for 4/06/23 in Resident's Schedule Book with V3(Certified Nursing Assistant/Escort). On 04/11/2023 at 12:21 PM, V3 stated, R1 had told her about his appointment coming up on 04/06/2023. V3 stated that R1 had told her a couple days prior. V3 stated that when R1 told her about appointment on 04/04/2023, she did not tell him the van was broken. On 04/06/2023, R1 missed his appointment because the van was still broken. V3 stated that V4 (Certified Nursing Assistant/Driver) told R1 on 04/06/2023 that the van was broken. On 04/11/2023 at 12:25 PM, V4 (Certified Nursing Assistant/Driver) stated, R1 had told her about his appointment a week prior. On 04/12/2023 at 1:43 PM, V2 (Director of Nursing) stated that if the residents have an independent pass, they can find a ride on their own. If the resident does not have an independent pass, we give them a ride and send an escort with them. If our van is broken and if we have advanced notice about the appointment, then we find them an uber and the escort can go with them in the uber. If the van is broken, we would get it fixed that day, or we borrow the van from the sister facility or give them an uber. A resident is not expected to miss their appointment. V2 stated that V4 mentioned to her on 04/06/2023, so I told her try to fix it if not we will figure something out. V2 stated that she came to know that R1 had an appointment and missed it, only way later. I was out so did not know that R1 had an appointment. Surveyor told V2 that R1's appointment was at a facility down the street. V2 responded, really? We could have walked him over there. He should not have missed his appointment. On 04/13/2023 at 12:00 PM, V9 (Director of Social Services) stated, that he is familiar with R1. V9 stated, I had no knowledge the van was down until I walked in on 04/06/2023. V9 stated R1 came up and verbalized his concern and I asked him if he can call an uber but R1 said that the hospital said it was too late to come in and he missed his appointment. R1 should not have missed his appointment. It's very crucial for our residents to make their appointments. V3 and V4 should have told me or nursing administration that the van was broken so we could have found R1 a ride to his appointment. Even R1's family member could have taken him. There was a miscommunication that led to R1 missing his appointment. Facility's Transportation Policy (undated) documents in part: It is the policy of the facility to assist residents in obtaining transportation when necessary for services outside the facility. The administrator is responsible for assuring residents in need for emergency medical care are promptly transferred to the desired hospital. Nursing or Social Service personnel or designee will assist residents in obtaining transportation when it is necessary to obtain medical, dental, diagnostic or other services outside the facility.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on interview and record review, facility failed to follow their policy to ensure inital fall care plan interventions are in place for one (R3) of 3 resident reviewed for falls. This failure resu...

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Based on interview and record review, facility failed to follow their policy to ensure inital fall care plan interventions are in place for one (R3) of 3 resident reviewed for falls. This failure resulted in one resident (R3) falling on his way to the bathoom. Findings include: On 04/12/2023 at 1:43 PM, V2 (Director of Nursing) stated, that the initial fall assessment is completed upon admission and annually with an initial baseline fall care plan. If a resident has a fall, then the restorative nurse does a comprehensive fall assessment after a fall and updates the care plan appropriately with new interventions. V2 stated that she is familiar with R3's fall on 1/31/2023. V2 stated that it was reported to her that R3's roommate was trying to help him (R3) to the bathroom and that R3 was weak and he fell. The nurse told me R3 fell near the bed trying to go to the bathroom. There were no injuries that R3 had sustained. V2 stated, prior to the fall R3 was considered a high fall risk. On 04/13/2023 at 12:20 PM, V10 (Restorative Nurse) stated the floor nurses do the initial fall risk assessment. Baseline fall care plan is done by the nurse and it is always uploaded on the resident's electronic health record. V10 stated that a baseline fall care plan is important so that you can identify the potential risks to immediate problems. Interventions are important so you know how to take care of the resident prior to them falling. V10 stated R3 is at high risk for fall. Surveyor asked V10 to pull up the baseline fall care plan for R3 on his electronic health record. After looking for R3's baseline falls care plan, V10 stated R3 does not have a baseline fall care plan on his electronic health record. V10 stated R3 should have a baseline care plan. Reviewed R3's care plan (1/31/2023). No baseline falls care plan interventions in place. R3's Initial fall risk assessment (1/27/2023) documents in part: Level of Consciousness - Intermittent confusion. Balance And Gait - Requires Use of Assistive Devices - e.g. Cane, walker, wheelchair. Activity Level - Totally Unable to Ambulate Without Assist. Fall risk Evaluation - high fall risk. Facility Incident Report Form for R3's fall on 1/31/2023 documents in part: R3 had a fall on 1/31/2023. R3 was assessed by nurse for any injuries. No injuries were noted at the time of fall. R3's vital signs were taken and were within normal limits. R3 received pain medications for a pain scale of 5. MD was notified for fall and X-rays were ordered. Guardian was notified of R3's fall. R3 was on 72-hour post fall monitoring. R3's fall care plan and fall risk observations were updated. During fall investigation it was noted that resident attempted to ambulate independently in his room and was very weak, resulting in resident having sustained a fall to the floor. R3 was reeducated to pull call light when in need of assistance. R3's room mate was not in the room at the time of the fall and was unaware of what happened. X-ray was completed as ordered, results indicated no recent fractures or dislocation of right shoulder or right humerus. Facility's Falls and Fall Risk, Managing policy (08/2008) documents in part: Based on previous evaluations and current data, the staff will identify interventions related to the resident's specific risks and causes to try to prevent the resident from falling and try to minimize complications from falling. The staff, with the input of the attending physician, will identify appropriate interventions to reduce the risk of falls. If a systematic evaluation of a resident's fall risk identifies several possible interventions, the staff may choose to prioritize interventions.
Jan 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow their policy on medication administration for o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow their policy on medication administration for one of six residents (R1) reviewed for medications. Findings include: R1 is 46-year individual admitted [DATE]. R1's BIMS (Brief Interview for Mental Status) dated 01/19/2023 document R1's BIMS as 15/15, indicating R1 has intact cognitive function. R1's functional status section G-Activities of Daily Living (ADL) Assistance document R1 as needing extensive assistance, one person assists with bed mobility, transfer and walking. R1 needs limited assistance with assistance with personal hygiene and eating. R1's medical diagnosis includes but not limited to: Raynaud's syndrome without gangrene, Idiopathic gout, multiple sites, Type 2 diabetes mellitus without complications, Hyperlipidemia, unspecified, hypertensive heart disease without heart failure. On 1/28/2023 at 9:57 am, R1 was observed in R1 room reading a bible and organizing paperwork. R1 said today, R1 did not receive his insulin since this morning. R1 said he takes his own blood glucose levels using an implanted glucometer, then reports his blood glucose levels to the nurse on duty. R1 said this morning, R1's blood glucose levels, taken at 7:34 am, were 234mg/dL. R1 said R1 informed V2 (Manager on duty-RN) of R1's blood sugars, and R1 was told to wait for insulin. R1 said at 9:55 am, V2 come to R1's room and brought R1 two medications and apologized for not yet giving R1 his insulin. R1 told V2 that R1 had finished breakfast a while ago, and R1 gets his insulin with breakfast and gets six medications in the morning. V2 said he would get R1's insulin and remaining medications. On 1/28/2023 at 12:43 am, R1 said R1 took his blood glucose levels again at 10:09 am, and it was 295mg/dL. R1 said at this time R1 had not received any insulin or the remaining medications. R1 said R1's medications are not administered as ordered by the facility nurses. R1 said R1 missed medications this morning: Insulin Lispro 6 units Insulin Levemir 30 units R1 said there were 4 other medications that R1 is supposed to be taking in the morning, but R1 was not given the medications. R1 said at 11:56 am, R1 received 6 units of insulin lispro, but not insulin Levemir. R1 said R1 was told by V2 that R1 would receive insulin Levemir latter. R1 said because of receiving medications irregularly, R1's blood glucose levels were fluctuating and not controlled. On 1/28/2023 at 10:32 am, V3 (Licensed Practical Nurse-LPN) said all nurses are supposed to check doctor's orders and follow the order, give medications as scheduled. V3 said insulin should be given per doctor's orders and should not be missed and after checking blood glucose levels, insulin should be given with meals or just before meals per prescribed orders. V3 said If insulin is not given with meals, the resident can go into hyperglycemia (high blood sugar levels), which can cause side infects such as sweating, chills, lethargy and in severe cases, coma. On 1/28/2023 at 11:22 am,V5 (Facility attending physician) -V5 said R1 should receive R1's medications as prescribed. V5 said if R1 is not receiving insulin on time, R1 can suffer complications such as high blood glucose levels. V5 said R1's blood glucose levels are not well controlled and are fluctuating, therefore it is important for nurses to give R1 his medications as prescribed and on time. V5 said If blood glucose is not controlled, it will go high and can cause hyperglycemia, which can cause adverse effects on R1. V5 said all of R1's medications should be given as ordered because R1 has multiple health issues and R1's medications are used to control R1's health conditions to prevent adverse effects in the long term. On 1/28/2023 at 11:41 am, V1(Administrator-RN) said nurses should follow doctors' orders at all times and give medications as ordered and if a resident goes to an outside doctor, the nurses are supposed to call the facility attending physician here to reconcile the resident medications. V1 said If a resident is on insulin and they do not receive insulin on time, their blood sugar will fluctuate and will not be regulated well, and this might send the resident into diabetic coma, ending up in the hospital. On 1/28/2023 at 12:16 PM, V6 (Director of Nursing-DON) said Insulin should be given as scheduled to manage resident blood glucose levels. V6 said If blood sugar is not well regulated, it can lead to diabetic coma, and nurses are supposed to give medications as ordered so that the medications can be effective. On 1/28/2023 at 1:19 pm, V2 (Manager on duty-RN said R1 did not receive his morning medications including insulin, which was supposed to be given in the morning. V2 said R1 has an insulin that is taken two times a day, and another insulin that is taken three times a day. V2 said R1 received medications including insulin at 11:46am. V2 said after R1 missed his morning medications, V2 called the V5 to write a hold insulin order. V2 said R1 missed morning medications: Furosemide 20mg BID (two times a day) Lispro Insulin 6 units subcutaneous -TID (three times a day) Losartan 25 mg once a day at 9:00am. Insulin Levemir 30 units subcutaneous BID (twice a day) V2 said after R1 missed his morning insulin, V2 called V5 (Facility Physician) at about 11:30am, to get an order to hold for both insulins. V2 said it is important for resident to receive medications on time and as scheduled to prevent adverse side effects, that can affect residents negatively R1's physician Order Sheet (POS) documents: Order date-12/28/2022 -Insulin Lispro solution;100 Units/mL. Amt: 6 units subcutaneous. Special instructions: May self-administer Three times a day 08:00am, 11:00am, 04:00pm. Order date-12/28/2022-Levemir u-100 Insulin (insulin Detemir u-100) solution;100 units/mL. amt: 30u; subcutaneous. Special instructions. May self-administer. Twice a day; 09:00AM, 9:00PM Order date-10/27/2022- Losartan tablet;25mg; amt 1 tablet; oral Once a day; 9:00AM Order date-12/23/2022-Furosemind tablet;20mg; amt 1 tablet twice a day; 9:00am, 05:00PM Facility policy titled Medication Administration Policy, dated January 2020 documents: Medications shall be administered within (1) hour of the medication schedule unless specifically ordered otherwise.
Jan 2023 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to ensure the call light for one resident (R69) was within reach. This failure affected one resident (R69) in a sample of 37 resid...

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Based on observation, interview and record review the facility failed to ensure the call light for one resident (R69) was within reach. This failure affected one resident (R69) in a sample of 37 residents. On 1/09/2023 at 1:29 PM, surveyor observed R69's call light hanging from the wall not within reach of the resident. Surveyor asked R69 where his call light was, and he said probably hanging over there as he pointed to the wall. R69 stated that he yells out, if the call light is not within reach, to get staff attention and that they know my voice and will come to see what I need. On 1/11/2023 at 10:55 am, V2 (Director of Nursing/DON) stated that call lights should be within the persons' reach no matter where they are in the room. On 1/11/2023 at 11:23 am, V10 (Licensed Practical Nurse/LPN) stated call lights should be within the resident's reach no matter where they are in the room, but it should be within reach for dependent people. Call light policy with a revised date of August 2008 states, in part, when the resident is in bed or confined to a chair be sure the call light is within easy reach of the resident. Undated job description titled C.N.A. states, in part, answers call lights immediately.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to have a doctor's order prior to administering a medicati...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to have a doctor's order prior to administering a medication for one resident (R58). This failure affected one resident (R58) out of a sample of 37 residents. Findings: On [DATE] at 9:38 am, surveyor observed V16 (Licensed Practical Nurse/LPN) give R58 an Ibuprofen for an earache with a pain level of 3. On [DATE] at about 2:00 pm surveyor reviewed R58's Medications flowsheet for [DATE] that did not include an order for Ibuprofen 600mg every 8 hours. On [DATE] at 9:50 am, surveyor reviewed R58's Physician Order Report dated [DATE]-[DATE] and there was no order for Ibuprofen 600mg every 8 hours. On [DATE] at 10:55 am, V2 (Director of Nursing/DON) stated that the nurses need to have a doctor's order to give a medication and that they are supposed to check the medicine against the Medication Administration record/MAR. V2 also stated the purpose of checking the medication against the MAR is to make sure there is an order and that the right medication is being given to the right patient. On [DATE] at 11:23 am, V10 (LPN) stated that the medication bingo cards should match the meds listed on the MAR. V10 said, No, medication should not be given if the medication bingo card and MAR (Medication Flowsheet) don't match. On [DATE] at 11:32 am, via email V2 said, No, every resident needs an order for each medication they take and if the medication order expired it is the nurse's job to call the MD (Medical Doctor) to reinstate or reactivate the order again. Undated job description titled LPN states, in part, dispense medications as ordered by attending physician in accordance with facility policies. Medication Administration policy with an updated date of [DATE] states, in part, drugs will be administered in accordance with orders of licensed medical practitioners of the State in which the facility operates and medications shall be recorded on the MAR promptly after each administration by the individual who administered the drug.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to dispose of loose pills in the bottom of medication cart A on the first floor, date opened multi-dose insulin Kwikpens for 2 res...

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Based on observation, interview and record review the facility failed to dispose of loose pills in the bottom of medication cart A on the first floor, date opened multi-dose insulin Kwikpens for 2 residents (R13, R48) and failed to label one insulin Kwikpen with name, open and expiration dates. This failure affected two residents (R13, R48) in a sample of 37 residents residing on the first floor. Findings include: On 1/10/2023 at 10:22 am, surveyor observed 28 loose pills in the 2nd and 3rd drawers of medication cart A. Surveyor also observed insulin Kwikpens for R13 and R48 with no open and expiration dates and an insulin Kwik pen with no name, open or expiration date on it. On 1/11/2023 at 10:28 am, V10 (Licensed Practical Nurse/LPN) said, No, the residents are not getting the meds, referring to the loose pills found at the bottom of the drawer. V10 also stated that insulin Kwikpens should have open and expiration dates written on them when they are opened and that Kwikpens with no name sticker on it should be discarded. On 1/11/2023 at about 2:00 pm, surveyor reviewed R13 and R48's Physician Order Report that list ordered Kwikpens. On 1/12/2023 at 11:32 am, via email V2 (Director of Nursing/DON) stated that when a new insulin pen is opened the nurse dates the insulin pen when it is first used or opened and count 28 days and label the expiration date, and it is required by all nurses to clean the medication cart PRN (as needed), but it is a duty of the night shift. Storage of Medications policy with an effective date of 10/25/2014 states, in part, certain medications, multiple dose injectable vials once opened, require an expiration date shorter than the manufacturer's expiration date to insure medication purity and potency, when the original seal of a manufacturer's vial is initially broken, the vial will be dated and the nurse shall place a date opened sticker on the medication and enter the date opened and the new date of expiration.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review the facility failed to ensure the bedroom bathroom toilet was properly working for four residents (R3, R27, R57 and R44) in a sample of 37 residents r...

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Based on observation, interview and record review the facility failed to ensure the bedroom bathroom toilet was properly working for four residents (R3, R27, R57 and R44) in a sample of 37 residents reviewed for safe, homelike environment. Findings include: On 01/09/2023 at 11:14 am, R3 stated the toilet in my bedroom bathroom has been broken for about one and a half weeks now; when the toilet is flushed the water leaks out at the bottom of the toilet. On 01/09/2023 at 11:15 am, surveyor observed the toilet in R3's bedroom bathroom covered with a black plastic garbage bag. On 01/10/2023 at 1:00 PM, R44 stated I can't use the toilet in my bedroom bathroom because it is broken; I go down the hall to use the bathroom. On 01/11/2023 at 11:38 am, R57 stated I use the toilet in C wing because the toilet in my bedroom bathroom is broken. On 01/11/2023 at 11:30 am, V17 (Maintenance Director) stated I (V17) was notified of the leaking toilet in the bedroom this weekend. V17 stated the rubber collar around the bottom of the toilet is broken and residual water comes out of the bottom of the toilet. V17 stated the resident with the wheelchair who resides in the room runs the wheelchair into the toilet, which loosens the bottom of the toilet. V17 stated I (V17 ) made a call to the plumbing company, and I am waiting on them to come out to the facility. V17 stated I don't know what date the plumbing company will be out to the facility to service the toilet; we are in COVID outbreak. On 1/11/2023 at 11:35 am, surveyor observed V17 (Maintenance Director) flush the toilet and water spill out of the bottom of the toilet, flooding the bathroom floor. On 1/12/2023 reviewed the undated job description for the Maintenance Supervisor which documents in part, the purpose of this position is to: ensure that the facility environment, grounds and equipment is maintained in good, safe operating order. Also documents under duties/responsibilities: function, monitor, inspect and repair all facility equipment. This includes, but is not limited to wheelchairs, beds, chairs, all facility furnishings, Geri-chairs, phone systems, intercom systems etc. All other duties as assigned.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to don proper personal protective equipment (PPE) prior t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to don proper personal protective equipment (PPE) prior to entering an isolation room; failed to follow doctors orders for Covid positive resident. These failures affected (R26) and has the potential to affect all residents on the A and H wings. Findings include: R26's Physician Order Report (12/11/22-1/11/23) documented in part, diagnosis of SARS (severe acute respiratory syndrome) associated coronavirus (1/2/23). R26's (1/2/23) Resident Assessment Instrument documented, in part Section C. Brief Interview of Mental Status (BIMS) score 9 (moderately impaired). On 1/9/23 at 10:45 am, observed R26 walking down A hallway with a surgical mask on going into room A6. A droplet isolation sign was on the door of A6. Surveyor inquired about R26 being outside a Covid positive isolation room to V11 (Licensed Practical Nurse, LPN). V11 stated that R26 is allowed to go outside to smoke. V11 stated that R26 go out to smoke when the other residents finish smoking. On 1/9/23 at 11:00 am, R26 stated that V9 (smoke monitor) comes to get him (R26) to go out to smoke. On 1/9/23 at 11:30 am, V9 stated that V9 did come and get R26 for a smoke break. V9 stated that R26 should have on a N95 mask because the regular mask does not protect you from Covid infection. R26's (Physician Order Report) documented, in part Isolation Type: strict droplet isolation resident in room [ROOM NUMBER]/7, all services rendered in room with single use bathroom R/T (Related/To) Covid-19. On 1/9/23 at 12:20 pm, observed V8 (Certified Nursing Assistant, CNA) outside of room A6 donning a gown and gloves. V8 had on a face shield and a regular mask. V8 entered A6 and did not put on a N95 mask. V8 came out of room and took off the gown and gloves, sanitized her (V8) hands and kept on the surgical mask and face shield. Observed V8 going into another resident's room in A wing without changing face mask. Surveyor inquired to V8 should a surgical mask be worn in a covid positive room and V8 stated that a N95 mask should be worn because covid is airborne. 1/9/23 at 1:00 pm, V2 (Director of Nursing, Infection Preventionist) stated that R26 can go out for smoke breaks. After the staff finish with the general smoke residents then R26 can go out to smoke. V2 stated that R26 should have on a surgical mask and a face shield because R26 is not able to wear a N95 because R26 has COPD. 1/11/23 at 10:58 am, Surveyor inquired if a surgical mask could prevent the spread of covid infection. V2 stated that a surgical mask cannot prevent the spread of covid infection. if a staff member goes into a positive covid room, then they are to wear an N95 mask. 1/12/23 at 11:32 am via email V2 stated that Nurses are expected to follow doctor's order. R26's (1/10/23) Care Plan, document, in part Problem: R26 had need for droplet and contact isolation r/t (related to) positive Covid-19 test. Goal: R26 droplet and contact isolation will help reduce the spread of the infectious agent and minimize the transmission of the infection thru next review. 1/9/23 CNA assignment form documented that V8 was assign to A wing, H1-H3 and H9. The facility Infection Preventionist job description documents, in part, Duties and Responsibilities .Participates in decisions regarding isolation precaution, cohorting. Be an advocate for each resident to ensure that standards of practice are carried out, using standardized criterion. Facility Policy, titled Covid-19 Policy and Procedure (11/4/22) documents, in part, 6. Universal PPE (Personal Protective Equipment) for HCP (Health Care Personal): If a resident is suspected or confirmed to have Covid-19, HCP must wear a N95 respirator, eye protection, gown, and gloves. Facility Policy, titled Isolation- Categories of Transmission- Based Precautions (3/3/20) documents, in part, D. Resident Transport: 1. Limit movement of resident from the room to essential purposes only. C. Mask: In additional to Standard Precautions, wear a mask when working within 3 feet of the resident of the resident. N95 are required when working with covid-19 positive residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to ensure the Kitchen's main exhaust hood, exhaust fan, and wall fan were free of accumulation of grayish blackish material to p...

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Based on observation, interview, and record review, the facility failed to ensure the Kitchen's main exhaust hood, exhaust fan, and wall fan were free of accumulation of grayish blackish material to prevent food contamination. This failure has the potential to affect all 84 residents receiving food in the facility. Findings include: The (01/09/2023) Facility census was 85. The (01/12/2023) Resident not receiving oral intake documented that there was one resident not taking oral intake. On 01/09/2023 at 9:53 am, there was an accumulation of grayish blackish material on the main exhaust hood. V3 (Dietary Manager) stated, There's dust. It's time for them to go out now to clean it. On 01/09/2023 at 9:54 am, the exhaust fan grill has accumulation of blackish material. V3 stated, Needs to be cleaned, too. On 01/10/22023 at 12:24 pm, the main exhaust hood and exhaust fan still noted with accumulation of grayish blackish material; additionally, the wall fan has accumulation of blackish material. This surveyor pointed these out to V3. V3 stated, Still need to be cleaned. On 01/10/2023 at 12:25 pm, surveyor inquired about the importance of keeping the main exhaust hood, exhaust fan and the wall fan free of dust. V3 stated, So the dust will not fly anywhere, not to land on the food. The dust will contaminate the food. On 01/10/2023 at 1:20 pm, V3 stated, I (V3) made an appointment with the company to clean the range hood on 1/9/23 at 6pm. The wall fan and ventilation fan are getting cleaned now. On 01/11/2023 at 11:44 am, surveyor inquired about maintenance responsibility in the Kitchen. V17 (Maintenance Director) stated, I (V17) go there every morning to check for any safety issues like leaks, if drains are clogged; for any issues that will shut down the Kitchen. I (V17) saw the dust on the exhaust fan, I (V17) took down the exhaust fan and cleaned it. On 01/11/2023 at 11:45 am, surveyor inquired if checking the fans for dust was one of the maintenance responsibilities in the kitchen. V17 stated, I (V17) don't check fans for dust. On 01/11/2023 at 11:46 am, surveyor inquired if accumulation of dust on fans posed safety issue in the Kitchen. V17 stated, I (V17) think you are right, dust is a safety issue in the Kitchen. The (07/26/2022) Maintenance Exhaust System Cleaning Service Report documented, in part services performed: hoods cleaned, fans cleaned, all vertical ducts cleaned, painted hood cleaned, and all horizontal ductwork cleaned. Indicating the last time the main exhaust hood was cleaned by the Cleaning Service Company was 5 months ago. The (undated) Maintenance Assistant Job Description documented, in part The purpose of this position is to: Under the direction of the Maintenance supervisor, help ensure that the facility environment, grounds and equipment is maintained in good, safe operating order. Duties/Responsibilities/Function. Complete . duties in accordance with schedule presented by supervisor. 1. Monitor, inspect & repair all facility equipment. Training and instruction has been given to the employees regarding the following topics: Maintaining a safe and hazard-free environment. The (undated) Maintenance Supervisor Job Description documented, in part The purpose of this position is to: Ensure that the facility environment, grounds and equipment in maintained in good safe operating order. Duties/Responsibilities/Function. Monitor, inspect & repair all facility equipment. Maintenance Supervisor orientation. Maintaining a safe and hazard-free environment. The (1/2020) Kitchen Hood Cleaning Policy documented, in part To prevent food borne illness, food service equipment shall be cleaned according to standard procedures.
Dec 2022 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement their abuse policy and conduct a pre-employment screening...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement their abuse policy and conduct a pre-employment screening on a staff member (V10 CNA/Certified Nursing Aide) who was re-hired to the facility. This failure affected R1 who alleged that V10 was physically aggressive with him (R1). Findings include: On 12/27/22 at 10:30 AM, V1 (Administrator) provided the surveyor with the initial and final facility incident reports for the alleged incident involving V10 and R1. The initial report dated 11/18/22 which was sent to the state agency documents, in part, Description of Occurrence: R1 made an allegation to staff on 11/18/22 at 2:00 PM that on 11/15/22, sometime in the evening, a CNA was physically aggressive with him (R1). The final report dated 11/25/22 that was sent to the state agency documents, in part, Description of Occurrence: . R1 stated (V10) lean over and muffed him (R1) in his (R1) face and told him (R1) to stay off the call light. (V10) was interviewed and stated she (V10) did not touch R1 or make that statement .Occurrence resolution: Based on interviews, abuse cannot be substantiated. (V10) will not be returning to work. On 12/27/22 at 10:33 AM, the surveyor attempted to reach R1 by phone, but the phone number was invalid. The surveyor later learned from V1 that R1 had been discharged home on [DATE] and passed away on 12/17/22. R1's face sheet documented diagnoses including but not limited to type 2 diabetes mellitus with unspecified complications, asthma, hyperlipidemia, arthritis of multiple sites, weakness, severe protein-calorie malnutrition, kidney failure, pulmonary embolism, presence of heart assist device (life vest) and pressure ulcer of sacral region. On 12/27/22 at 12:38 PM, the surveyor reviewed the personnel file for V10. V10's background check was performed on 5/20/19 and V10's initial date of hire to the facility was 5/31/2019. V10 was then terminated on 2/21/20 for intentionally falsifying records. V10's employee report documents, in part, Employee documented on rounds sheet on 2/20/20 at 6pm that resident (TW) was in facility. Investigation showed resident was not in the facility at that time. Prior to the termination on 2/21/20, V10 received a suspension on 9/23/19 for discourteous behavior in which the employee report documents, in part, The allegation was that this employee (V10) answer her (resident) call light. She (resident) inform employee she could not breathe, and employee (V10) stated she (V10) was leaving to go home, it was the end of her (V10) shift. V10's file showed that V10 was then rehired at the facility on 5/04/2020. No new background check was found in V10's file for the rehire date of 5/04/2020. Prior to the most recent termination on 11/25/22 for the current alleged abuse allegation, V10 had received another formal warning on 6/24/21 for discourteous behavior On 12/27/22 at 1:41 PM, the surveyor inquired if a new background check needs to be performed on an employee that is rehired to the facility. V3 (Human Resources Coordinator/Bookkeeper) stated, Yes, we do everything over because they have to be re-entered in the system again. I don't see anything in here (looked through V10's personnel file). On 12/28/22 at 3:38 PM, the surveyor inquired if employees require a background check if rehired? V1 (Administrator) replied, Of course. The surveyor inquired what is the importance of obtaining a new background check. V1 stated, From the time that they left, something could have gone on their background while they were not an employee of this facility anymore. On 12/28/22 and 12/29/22, the surveyor attempted to reach V10 multiple times by phone for an interview but was unsuccessful. The revised 10/2022 facility Abuse Policy documents, in part, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents .this will be done by: conducting pre-employment screening of employees .I. Pre-Employment Screening of Potential Employees-Prior to a new employee starting a work schedule, this facility will: initiate a reference check from previous employer(s), in accordance with facility policy; obtain a copy of the state license and check the website of the licensing agency of any individual being hired for a position requiring a professional license; check the Illinois Health Care Worker Registry on any individual being hired for prior reports of abuse, neglect or misappropriation of resident property, previous fingerprint check results, and the offender Website links on the Registry; Initiate an Illinois State Police live scan fingerprint check for any unlicensed individual being hired without a previous fingerprint check.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 33% turnover. Below Illinois's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 4 harm violation(s), $252,644 in fines. Review inspection reports carefully.
  • • 46 deficiencies on record, including 4 serious (caused harm) violations. Ask about corrective actions taken.
  • • $252,644 in fines. Extremely high, among the most fined facilities in Illinois. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Little Village Nrsg & Rhb Ctr's CMS Rating?

CMS assigns LITTLE VILLAGE NRSG & RHB CTR an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Little Village Nrsg & Rhb Ctr Staffed?

CMS rates LITTLE VILLAGE NRSG & RHB CTR's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 33%, compared to the Illinois average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Little Village Nrsg & Rhb Ctr?

State health inspectors documented 46 deficiencies at LITTLE VILLAGE NRSG & RHB CTR during 2022 to 2025. These included: 4 that caused actual resident harm and 42 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Little Village Nrsg & Rhb Ctr?

LITTLE VILLAGE NRSG & RHB CTR is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 106 certified beds and approximately 98 residents (about 92% occupancy), it is a mid-sized facility located in CHICAGO, Illinois.

How Does Little Village Nrsg & Rhb Ctr Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, LITTLE VILLAGE NRSG & RHB CTR's overall rating (1 stars) is below the state average of 2.5, staff turnover (33%) is significantly lower than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Little Village Nrsg & Rhb Ctr?

Based on this facility's data, families visiting should ask: "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the substantiated abuse finding on record and the below-average staffing rating.

Is Little Village Nrsg & Rhb Ctr Safe?

Based on CMS inspection data, LITTLE VILLAGE NRSG & RHB CTR has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Little Village Nrsg & Rhb Ctr Stick Around?

LITTLE VILLAGE NRSG & RHB CTR has a staff turnover rate of 33%, which is about average for Illinois nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Little Village Nrsg & Rhb Ctr Ever Fined?

LITTLE VILLAGE NRSG & RHB CTR has been fined $252,644 across 3 penalty actions. This is 7.1x the Illinois average of $35,605. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Little Village Nrsg & Rhb Ctr on Any Federal Watch List?

LITTLE VILLAGE NRSG & RHB CTR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.