RYZE AT THE RIDGE

6450 NORTH RIDGE BLVD, CHICAGO, IL 60626 (773) 743-8700
For profit - Limited Liability company 136 Beds Independent Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#400 of 665 in IL
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Ryze at the Ridge has received a Trust Grade of F, indicating poor performance with significant concerns in its operations. It ranks #400 out of 665 facilities in Illinois, placing it in the bottom half, and #131 out of 201 in Cook County, meaning there are better local options available. While the facility is on an improving trend, having reduced issues from 21 in 2024 to 6 in 2025, it still has a concerning total of 57 issues identified, including critical incidents like a resident starting a fire and another resident eloping through a window, resulting in a fatality. Staffing is a relative strength here with a turnover rate of 37%, which is below the state average, though the overall staffing rating is still low at 1 out of 5 stars. Additionally, the facility faces substantial fines of $326,265, which is higher than 91% of Illinois facilities, highlighting ongoing compliance problems.

Trust Score
F
0/100
In Illinois
#400/665
Bottom 40%
Safety Record
High Risk
Review needed
Inspections
Getting Better
21 → 6 violations
Staff Stability
○ Average
37% turnover. Near Illinois's 48% average. Typical for the industry.
Penalties
○ Average
$326,265 in fines. Higher than 56% of Illinois facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 23 minutes of Registered Nurse (RN) attention daily — below average for Illinois. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
57 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★★
5.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 21 issues
2025: 6 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (37%)

    11 points below Illinois average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Illinois average (2.5)

Below average - review inspection findings carefully

Staff Turnover: 37%

Near Illinois avg (46%)

Typical for the industry

Federal Fines: $326,265

Well above median ($33,413)

Significant penalties indicating serious issues

The Ugly 57 deficiencies on record

2 life-threatening 6 actual harm
Jul 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to ensure the residents right to be free from physical abuse for 2 of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to ensure the residents right to be free from physical abuse for 2 of 4 residents (R1, R2) reviewed for abuse. This resulted in R1 being grabbed by the throat by R2.Findings include:R1 is a [AGE] year old with a diagnosis including Fibromyalgia , Bipolar disorder , COPD , Alcohol Abuse , Anxiety Disorder and Borderline personality Disorder. R1 was first admitted to the facility on [DATE]. R1 has a BIMS ( Brief Interview Of Mental Status ) score of 15/15 indicating R1 is cognitively intact.R2 is a [AGE] year old with a diagnosis including COPD , Post Traumatic Stress Disorder , Bi Polar Disorder , Fibromyalgia and Venous Insufficiency. R2 was first admitted to facility on 4/30/25. R2 has a BIMS ( Brief Interview Of Mental Status ) score of 14/15, indicating R2 is cognitively intact. On 7/23/25 at 10:20AM R1 stated R2 grabbed my throat a couple days ago outside the room at the door during smoking time. R2 was my roommate at the time. I reported this to V4, Registered Nurse (RN). The facility didn't do anything about it, except they did move R2 to a different room.On 7/23/25 at 10:28 AM R2 stated R1 was not nice to be roommates with. R1 was always complaining about R2 to the nurses. I was really aggravated by R1. About 2 days ago I was out in the hallway and R1 came up to me complaining. I had enough so I grabbed her throat. I didn't squeeze or anything. R1 then started hitting my face with a closed fist. V5,Certified Nursing Assistant (CNA) came up and separated us. I was later moved to another room.On 7/23/25 at 10:36AM V4 (RN) stated a few days ago (7/21/25) V5, (CNA) and I heard a commotion at the end of the corridor across RM [ROOM NUMBER]. R1 and R2 were in an altercation. I didn't see them hitting each other. V5 and I went down there and separated them. R1 reported to me that R2 grabbed her by the throat. I assessed for injury and there were no marks or any other signs of injury. R2 was later moved to another room.On 7/23/25 at 10:40AM V5 (CNA) stated I heard an altercation at the end of the corridor during smoking time. I went down there and R1 and R2 were face to face. I had to separate them. V4 (RN) was with me. R1 stated that R2 choked R1's throat. V4 (RN) reported this incident to V1 (Administrator/Abuse Prevention Coordinator) . I am aware that this was abuse.On 7/23/25 at 1:30PM R7 stated I saw R2 choke R1 about two days ago at the end of the hallway. We were waiting to go out and smoke. I didn't see R1 hit R2 back. The nurse came and separated R1 and R2.On 7/23/25 at 1:40PM R8 stated R1 was standing waiting to smoke. R2 came up and started pushing residents with R2's wheelchair. R1 started arguing with R2. R2 then grabbed R1 by the throat.On 7/23/25 at 1:45PM R9 stated R9 saw R2 grab R1 by the throat.On 7/23/24 at 1:50PM R10 stated R1 and R2 were arguing because R2 was crowding the doorway to go smoke. R2 grabbed R1 by the neck. The staff came and stopped the two from fighting. The camera was right there and it should be on camera.Facility policy titled Abuse Policy And Prevention Program shows:This facility affirms the right of our residents to be free from abuse, neglect , exploitation , misappropriation of property ,deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation , misappropriation of property, and mistreatment of residents.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected 1 resident

Based on interview , observation and document review the facility failed to ensure the facility maintains an effective pest control program on 1 of 3 resident floors.Findings include.On 7/29/25 the fa...

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Based on interview , observation and document review the facility failed to ensure the facility maintains an effective pest control program on 1 of 3 resident floors.Findings include.On 7/29/25 the facility was toured and observed for evidence of rodents and insect infestation. V5, Maintenance Director was present during tour.R11s room observed with numerous mouse droppings between wall and bedside cabinet.R12s room mouse droppings observed all along top of floor heat register.R13 and R14s room mouse droppings under floor heat register.R15s room observed with mouse droppings under the floor heat register.On 7/29/25 at 1:05PM R11 stated I see mice here a lot at night.On 7/29/25 at 1:10PM R12 stated I see mice they come from under the floor heat register mostly at night.On 7/29/25 at 1:15PM R13 stated yes mice are all over on this floor. I see them at night.On 7/29/25 at 1:16PM R14 stated there are mice here in my room at night. They come from the walls.On 7/29/25 at 1:20PM R15 stated I see mice here in my room on the floor at night.Facility policy titled Integrated Pest Management (IPM) Policy states the facility has adopted this Integrated Pest Management Plan for the buildings and grounds it manages. The plan outlines procedures to be followed to protect the health and safety of staff, residents and visitors from pest and pesticide hazards. The plan is designed to voluntarily comply with policies and regulations promulgated by the Illinois Department of Public Health and the Department of Agriculture for public buildings and health care facilities.Objectives of the IPM plan include:Elimination of significant threats caused by pests to the health and safety of residents, staff and the public.Prevention of loss or damage to structures or property by pests.Protection of environmental quality inside and outside buildings.
Jun 2025 3 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

Based upon observation, interview, and record review, the facility failed to immediately assess a resident (post fall), failed to follow physician's orders, and failed to provide timely hospital trans...

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Based upon observation, interview, and record review, the facility failed to immediately assess a resident (post fall), failed to follow physician's orders, and failed to provide timely hospital transfer for one of three residents (R3) reviewed for falls. These failures resulted in R3's (5/2/25) delayed care of a fall with right impacted intertrochanteric fracture - with varus deformity [an excessive inward angulation of a joint or bone's distal segment] which required surgical intervention and likely experienced excruciating pain [for roughly 33 hours - prior to transfer] which was rated 3/10 - by facility staff. Findings include: R3's diagnoses include metabolic encephalopathy and fracture of unspecified part of neck of right femur. R3's (5/14/25) BIMS (Brief Interview Mental Status) determined a score of 6 (severe cognitive impairment). R3's (5/14/25) functional assessment affirms resident is dependent on staff for chair/bed to chair transfer and walking was not attempted due to medical condition or safety concerns. R3'S (10/2/24) fall risk evaluation determined a score of 25 (high risk). R3's progress notes states (5/2/25) at approximately 10:00 am, resident observed with an unwitnessed fall in his room. Noted to be lying in supine position on the floor by his bed with rolling walker next to him. Unable to narrate events leading to the fall. Observed with facial grimacing during passive range of motion to right leg. Medical Doctor notified with orders for x-ray of bilateral hip and knee to rule out injury. Order noted and carried out. Acetaminophen administered for pain. Urgent care called for x-rays; all papers faxed. 3:25 pm, urgent care here to carry out x-ray [roughly 5.5 hours after fall] to bilateral hips [knee x-ray was excluded] awaiting results. (5/3/25) 1:12pm, Resident observed hopping on right leg. X-ray carried out per doctor order; results show right hip fracture [roughly 22 hours after x-rays were obtained]. Doctor gave order to transfer resident to nearest ER (Emergency Room). 7:18 pm, Order to transfer resident to ER carried out [roughly 6 hours after transfer orders were received and 33 hours after R3 fell]. R3's (5/2/25) Physician Order Sheets include x-rays of bilateral hip - entered at 10:33am [x-ray of knee is excluded]. R3's (5/2/25) right hip x-ray affirms impacted intertrochanteric fracture with varus deformity - reported 5/2/25 at 10:04pm [roughly 12 hours after x-ray orders were received]. R3's (5/3/25) Medication Administration Record states that pain was rated 3/10 on evening shift. On 5/28/25 at 10:21 am, V2 (Director of Nursing) stated He (R3) had a fall on 5/2 around 10:00 in the morning. At the time of the fall there were no signs of injury or apparent injuries noted. R3 exhibited facial grimacing during range of motion per 5/2 progress note]. He started showing injury the following day, so the doctor sent him out for evaluation. On 6/2/25 at 11:53 am, V7 (Licensed Practical Nurse) stated On 5/2/25, I saw him (R3) on the floor because it was unwitnessed fall. The resident (R3) can't talk much, he don't (sic) remember exactly what happened. After the assessment was done, he can't verbalize pain but he was grimacing when we were doing the range of motion on the right leg. I notified the doctor and he ordered for x-ray that we should do bilateral x-ray to the legs it was carried out, done. I called the state guardian and give (sic) a pain pill. R3's (5/2/25) X-ray order wasn't put in stat because when I called the doctor, he didn't say to put stat, so I didn't get a stat order from the doctor. I don't remember if the physician ordered x-ray of bilateral hip and knee to rule out injury per progress note (entered by V7), but I know its bilateral leg. I know when I was documenting I wanted to put knee and leg. R3's (5/4/25) history & physical includes Musculoskeletal: Deformity present, right lower extremity externally rotated. R3's (5/6/25) history and physical affirms status-post right hip intramedullary nailing. On 5/29/25 at 1:55pm, V11 (Medical Director) stated When a resident falls, they (staff) usually assess the patient, call me (V11) right away, and let me know what's going on. The resident should be assessed as soon as the patient fell, they have to assess right away. Surveyor inquired if a resident sustains an unwitnessed fall and exhibits facial grimacing during passive range of motion (to the right lower extremity) what should be ordered V11 replied We order the x-rays if there's swelling of the knee or hip we order the x-rays right away. If the patient is confused, we send the patient out [R3's cognitive status is severely impaired]. V11 stated that x-rays (post fall) should be ordered stat and once the xray is done staff should be following up with the provider or the provider should be calling the facility with results and that the provider usually calls within 1 or 2 hours for the results. V11 also stated that resident should be transferred to the hospital if they see any deformity. V11 further explained that a lower extremity varus deformity presents usually the leg is rotated to the left if it was the right leg and that the potential harm to a resident that sustained an unwitnessed fall is that If there's fracture, there is pain and sometimes surgery is required. Considering reasonable person concept, right lower extremity deformity, and fracture (which required surgery) R3's pain was likely excruciating therefore higher than 3/10. On 5/27/25 at 2:12pm, R3 was observed lying on the floor (adjacent the bed) and the curtain was pulled. V6 (Certified Nursing Assistant) affirmed that she was assigned to R3 at the time of R3's fall incindent. V6 stated I was here (room) watching him and went to bring water for him, and the Nurse saw he was sliding down. R3 was unable to provide a description of what happened due to cognitive status. Several staff subsequently entered the room and transferred R3 back to bed [prior to assessment]. On 5/27/25 at 2:22 pm, V7 (Licensed Practical Nurse) entered R3's room and affirmed that she was assigned to R3 at the time of R3's fall. V7 stated He (R3) went for therapy, he just came in. I'm the one that set him down. I saw him from the Nurse's station trying to slide down. Surveyor inquired if R3's vital signs were obtained post fall V7 responded I want to do it now, I'm doing it. I'm gonna assess the patient and call the doctor [roughly 10 minutes after falling]. V7 also stated If a resident falls, the nurse should assess the resident before we (staff) pick them up. I did not assess R3 prior to placing back in bed because I went downstairs to get the (mechanical lift). No, that getting the mechanical lift is not the priority. On 5/28/25 at 10:36 am, V2 (Director of Nursing) stated When a resident falls, we (Nurses) assess the patient before transferring. We do vital signs, range of motion and assess for injuries before we move this patient. The change in resident condition policy (reviewed 01/2025) states Nursing will notify the resident's physician or nurse practitioner when: there is a significant change in the resident's physical, mental or emotional status. It is deemed necessary or appropriate in the best interest of the resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based upon observation, interview, and record review the facility failed to implement fall prevention interventions. These failures resulted in R3's (5/2/25) fall with sustained right hip impacted int...

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Based upon observation, interview, and record review the facility failed to implement fall prevention interventions. These failures resulted in R3's (5/2/25) fall with sustained right hip impacted intertrochanteric fracture with varus deformity which required surgery. Findings include: R3's diagnoses include metabolic encephalopathy, lack of coordination, abnormalities of gait/mobility, and fracture of unspecified part of neck of right femur. R3'S (10/2/24) fall risk evaluation determined a score of 25 (high risk). R3's (5/14/25) functional assessment affirms resident is dependent on staff for chair/bed to chair transfer and walking was not attempted due to medical condition or safety concerns. R3's (7/23/24) care plan states resident is at high risk for falls related to unsteady gait and incontinence. Interventions: (10/2/24) encourage appropriate use of assistive devices. (5/7/25) staff to monitor resident and assist as needed, (5/20/25) keep bed in lowest position, (5/27/25) promote placement of call light within reach, (5/27/25) bed wedges in place on side of bed for additional support, (5/27/25) floor mats in place. R3's (5/2/25) fall incident report states resident observed with an (unwitnessed) fall in his room. Noted lying in supine position on the floor by his bed, with rolling walker next to him. Resident unable to give description. Full body assessment completed, with no apparent injury observed, no opened skin noted. Observed with facial grimacing during passive range of motion to right leg. Medical doctor notified with orders for x-ray of bilateral hip and knee to rule out injury. Order noted and carried out. On 6/2/25 at 11:53am, V7 (Licensed Practical Nurse) stated R3's fall prevention interventions include call light within the reach, bed in the lower position, we monitor the resident every 2 hours, and the resident is close to the nurse's station [bed wedges and floor mats were excluded]. Regarding R3's (5/2/25) fall, I (V7) was doing my morning medication. The patient (R3) is in bed, he is okay, and he is very close to the nurse's station. So, when I went across the hallway, he (R3) was still in his room lying in bed, but he is confused, and we need to remind him to use his walker. I saw him on the floor because it was unwitnessed fall. The resident (R3) can't talk much he doesn't remember exactly what happened. After the assessment was done, he can't verbalize pain but he was grimacing when we were doing the range of motion on the right leg. I notified the doctor and he ordered for x-ray that we should do bilateral x-ray to the legs it was carried out, done. I called the state guardian and give a pain pill. Surveyor inquired if a floor mat was in place at time of fall V7 stated No, he wasn't using floor mat at the time of the fall and he (R3) did not require bed wedges, but he is using it now. On 5/29/25 at 1:55pm, surveyor inquired about potential harm to a resident that sustained an unwitnessed fall V11 (Medical Director) responded If there's a fracture there is pain and sometimes surgery is required. R3's (5/2/25) right hip x-ray affirms impacted intertrochanteric fracture with varus deformity. R3's (5/6/25) history and physical states status-post right hip intramedullary nailing. _ R3's (5/14/25) BIMS (Brief Interview Mental Status) determined a score of 6 (severe impairment). On 5/27/25 at 2:12pm, R3 was observed lying on the floor (adjacent the bed) and the curtain was pulled. R3's bed was noted to be in low position (without sheets/linen) and the call light was on the floor. R3 was unable to provide a description of what happened due to cognitive status. V6 (Certified Nursing Assistant) affirmed that she was assigned to R3 at the time of R3's fall on 5/27/25. V6 stated I (V6) was here (room) watching him (R3) and went to bring water for him, and the Nurse saw he was sliding down. Surveyor inquired about R3's fall prevention interventions V6 responded There is a form that they (facility) keep here for him then searched the room to no avail and failed to answer the question. V6 affirmed that there was no clip on R3's call light to secure it within reach there was not. On 5/27/25 at 2:22pm, V7 (Licensed Practical Nurse) affirmed that she was assigned to R3 at the time of R3's fall (5/27/25). V7 stated He (R3) went for therapy, he just came in. I'm (V7) the one that set him (R3) down. I (V7) saw him from the Nurse's station trying to slide down. All the people (referring to R3 and 2 other residents) in this room are fall risk so we monitor them. R3's call light, It's not within reach, it's on the floor. There's no clip to secure it within reach, we put it on the side. The fall prevention and management policy (reviewed 2/2025) states this facility is committed to maximizing each resident's physical, mental and psychosocial well-being. While preventing all falls is not possible, the facility will identify and evaluate those residents at risk for falls, plan for preventive strategies, and facilitate as safe an environment as possible. All resident falls shall be reviewed, and the residents existing plan of care shall be evaluated and modified as needed. Residents at risk for falls will have fall risk identified on the interim plan of care with interventions implemented to minimize fall risk. Care plan to be updated with a new intervention based on root cause analysis after each fall occurrence.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected most or all residents

Deficiency Text Not Available

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Deficiency Text Not Available
May 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to notify the physician and obtain a treatment order, fai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to notify the physician and obtain a treatment order, failed to monitor and document the status of a wound, and failed to develop an individualized care plan to address the wound of 1 resident (R1) out of 2 residents reviewed for wound care. Findings Include: On 5/6/25 at 10:56 AM, observed R1 in her room alert and able to verbalize needs. R1 stated when she was admitted in the facility, she had a healing surgical wound on her abdominal area. R1 stated she had a hernia repair six months ago and it takes a while for the wound to heal because she is Diabetic. R1 stated that the surgical site re-opened sometime last month, and she notified a nurse (could not remember nurse's name). R1 stated that staff are not doing anything to treat her re-opened surgical wound. On 5/6/25 at 11:15 AM, V7 (Registered Nurse) was asked to check R1's surgical site on her abdominal area with this surveyor and noted a small, opened wound measuring approximately 0.5 centimeter in width around R1's naval area with no signs and symptoms of infection noted. The wound was open to air with no wound dressing. R1 stated that the opened wound rubs off on her clothes and get irritated. V7 stated the last time she saw R1's surgical site was last week, and it was scabbing with no open area. On 5/6/25 at 12:23 PM, V10 (Assistant Director of Nursing/Licensed Practical Nurse) stated that there is no wound care nurse in the facility. V10 stated she oversees and tracks pressure ulcers and surgical wounds in the facility and make rounds with the wound doctor weekly. V10 stated that there is no resident in the facility that currently has surgical wound. V10 stated she was not notified and has no information regarding R1's surgical wound. V10 stated that if a surgical wound is re-opened, the nurse should assess and call the doctor to get treatment order. Nurses will enter the physician's orders in the resident's chart and carry out the orders. V10 stated when treatment is done, the nurse should sign and document in the treatment administration record (TAR) and the progress notes. V10 stated that if it's not documented or signed off, it means it's not done. If treatment is not done for any type of wound, there is a risk for infections. V10 stated opened wounds should be monitored and documented in the resident's chart if it's healing or getting worse. On 5/6/25 at 12:41 PM, V2 (Director of Nursing) stated that if resident is admitted with a surgical wound, nurses should monitor the site even if it's healed especially if the resident is new to the facility. The nurse should assess and call the doctor to get treatment order if the wound re-opened. The orders are entered in [electronic health record] and TAR and document in progress notes the assessment and what was the intervention. V2 stated nurses are supposed to check and monitor the wound at least daily until healed. They would document in progress notes the condition of the wound, if it's healing, or if it is getting worse. Treatments done are signed off in the TAR. On 5/6/25 at 2:00 PM, V7 (Registered Nurse) stated that R1's healing skin on her surgical wound peeled off (does not remember the exact date). V7 stated she cleansed the area with normal saline and applied bandage, so R1 won't scratch it. V7 stated she did not notify R1's doctor. V7 stated she notified V10 (Assistant Director Of Nursing/Licensed Practical Nurse) . V7 stated, I put it on the communication board in the computer to notify all the staff. I did not call the doctor. The wound did not look infected. It was not red. No drainage. No pus. She was not complaining of pain. On 5/7/25 at 10:28 AM, V20 (MDS Coordinator) stated that if a resident is at risk for skin breakdown and if there is current wound, it should be addressed in the care plan. If they have acquired wound the care plan should be updated when it has been identified. Residents who were identified with new skin breakdown should be communicated in the electronic health records for all the staff to see and the care plan will be updated as soon as possible. V20 stated that the care plan shows what the staff will do for the resident, what problems they are exhibiting and the interventions on how to address the problems. The care plan goal is to help the staff complete the process. V20 stated that she was notified just last night about R1's surgical wound. V20 stated, I check the communication board every day for any updates with the residents. I was not notified of her [R1] healing surgical wound until last night. 5/6/25 at 1:09 PM, surveyor requested a list of residents with current skin breakdown. The facility provided a list with one resident currently have vascular wound and R1 was not included on the list. R1's clinical records show an admission date of 4/7/25 with included diagnoses but not limited to type 2 diabetes mellitus and cirrhosis of liver. R1's Minimum Data Set, dated [DATE] shows R1 is cognitively intact. R1's progress notes dated 4/7/25 at 6:31 PM documents R1 was admitted in the facility and was noted with a surgical scar on the abdomen. R1's progress notes on 4/17/25 at 9:31 PM, V7 documented in part: [R1] called NOD [Nurse on Duty] to come to her room. On getting to the resident room, resident asked the NOD to take a look at the incision site at the upper middle of the navel. The site was assessed with a little round dry scar that peeled off. Site was cleanse with normal saline and kept dry. Resident request bandage for the site, resident was remind that the site doesn't need bandage for now, that it needs a bit of air to make the surface dry, resident became agitated. Resident was reminded that the wound nurse will assess the site. Wound nurse was notified to see the resident. R1's physician orders and TARs from 4/17/25 to 5/5/25 revealed no treatment order for R1's surgical wound. R1's comprehensive care plan does not have an individualized care plan addressing R1's surgical wound with measurable goals and interventions. The facility's CHANGE IN RESIDENT CONDITION policy dated 1/25 documents in part: It is the policy of the facility, except in a medical emergency, to alert the resident, resident's physician and resident's responsible party of a change in condition. Nursing will notify the resident's physician or nurse practitioner when: It is deemed necessary or appropriate in the best interest of the resident. The resident's care plan will be updated as appropriate. The facility's SKIN MANAGEMENT: Monitoring of Wounds and Documentation policy dated 1/25 documents in part: It is important that the facility have a system in place to assure that the protocols for daily monitoring and for periodic documentation of measurements, terminology, frequency of assessment, and documentation are implemented consistently throughout the facility. The facility's COMPREHENSIVE CAREPLAN policy dated 3/17/25 documents in part: The facility must develop a comprehensive person-centered care plan for each resident. The care plan will include a focus, measurable goal, and interventions specific to the resident's medical, nursing, mantal, and psychosocial needs.
Aug 2024 10 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0637 (Tag F0637)

Could have caused harm · This affected 1 resident

Based on interview and record reviews, the facility failed to complete a significant change in status Minimum Data Set (MDS) assessments using the CMS-specified Resident Assessment Instrument (RAI) pr...

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Based on interview and record reviews, the facility failed to complete a significant change in status Minimum Data Set (MDS) assessments using the CMS-specified Resident Assessment Instrument (RAI) process within the regulatory timeframes for one (R30) of seven residents reviewed for resident assessment in a sample of 26. Findings include: On 8/20/24, per review of R30's electronic health record (EHR) R30 was admitted to hospice on 06/26/24. Review of R30's Minimum Data Set (MDS) schedule indicates R30's last MDS assessment was completed 06/14/24 as a quarterly assessment and R30's next quarterly assessment is scheduled for 09/16/24. On 08/21/24 at 1:44 PM, V23 (MDS Coordinator) stated residents are reassessed every 90 days and/or if there is a significant change. V23 stated significant change assessments must be done if there is a change in one or two areas relate to functional ability or Activities of Daily Living, if the resident is admitted to hospice, and/or if the resident has had a fall with injuries, and/or readmitted from the hospital with a new diagnosis. V23 stated a significant change assessment should be started within 14 days and completed by day 21. V23 stated V23 follows the Resident Assessment Instrument (RAI) Manual for MDS guidelines on completion and time frames. V23 stated R30 is on hospice. Looking at R30's electronic health record (EHR) V23 stated R30 was admitted to hospice 06/26/24 and R30's last MDS was completed on 06/14/24. V23 stated a significant change in status MDS should have been done according to the RAI Manual once R30 was admitted to hospice. V23 stated a significant change MDS should have been started no later than the 14th day which was 07/09/24 and completed by day 21. On 08/21/24 at 2:11 PM, V4 (Regional Director) stated when a resident gets put on hospice that is a significant change no matter what the reason they are put on hospice for. V4 stated this would mean a new MDS assessment should be completed. V4 stated R30 should have had a significant change in status MDS completed when R30 was admitted to hospice. Chapter 2 of the RAI manual pages 22-23 titled RAI OBRA-required Assessment Summary documents in part, that a Significant Change in Status Assessment (SCSA) is required to be performed when a terminally ill resident enrolls in a hospice program, the ARD must be within 14 days from the effective date of the hospice election (which can be the same or later than the date of the hospice election statement, but not earlier than), a SCSA must be performed regardless of whether an assessment was recently conducted on the resident to ensure a coordinated plan of care between the hospice and nursing home is in place and for the nursing home to evaluate the MDS information to determine if it reflects the current condition of the resident, since the nursing home remains responsible for providing necessary care and service to assist the resident in achieving hi/her highest practicable well-being at whatever stage of the disease process the resident is experiencing.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for a resident receiving hospice services for end-of-life support. This fai...

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Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for a resident receiving hospice services for end-of-life support. This failure affects one resident (R30) out of one reviewed for hospice and comprehensive care plan in a sample of 26. Findings include: R30 has a diagnosis including but not limited to Chronic Respiratory Failure, Weakness, Unsteadiness On Feet, Dysphagia Following Cerebral Infarction, Lack of Coordination, Abnormal Posture, Chronic Obstructive Pulmonary Disease with (Acute) Exacerbation, Type 2 Diabetes Mellitus without Complications, Sequelae of Cerebral Infarction, Hydronephrosis, Shortness Of Breath, Long Term (Current) Use of Insulin, Cognitive Communication Deficit, Personal History of Traumatic Brain Injury, Hypertension, Personal History of Suicidal Behavior, Anemia, Gastro-Esophageal Reflux Disease without Esophagitis, Major Depressive Disorder, Schizophrenia, Hyperlipidemia, Bipolar Disorder, Current Episode Mixed, Severe, with Psychotic Features, Unspecified Dementia, Unspecified Severity, With Other Behavioral Disturbance, Hypothyroidism. On 08/20/24, per review of R30's electronic health record (EHR) R30 was admitted to hospice on 06/26/24 and does not have a care plan for hospice. On 08/21/24 at 1:40 PM, V23 (MDS Coordinator) stated a care plan should be generated if a resident is on hospice care. V23 stated the purpose of the hospice care plan is let everyone know that person is on hospice and receiving specialized care. V23 reviewed R30's EHR and stated R30 is on hospice. V23 stated R30 was admitted to hospice on 06/26/24. V23 stated a hospice care plan was added just today, 08/21/24 by V4 (Regional Director) for R30 being on hospice due to having a terminal condition. On 08/21/24 at 2:07 PM, V4 stated if a resident is on hospice this should also be care planned. V4 said, (R30) did not have a hospice care plan so I added one today. V2 stated it is important for a resident on hospice to have a hospice care plan to ensure the facility is meeting all of the resident's psychosocial needs. Facility policy titled; Comprehensive Care Plan dated 01/2023 documents in part: 1.) The facility must develop a comprehensive person-centered care plan for each resident. 2.) The care plan will include a focus, measurable goal, and interventions specific to the resident's medical, nursing, mental and psychosocial needs. 3.) The comprehensive care plan should drive the care and services provided for the resident and allow for the highest level of physical, mental, and psychosocial function based on the comprehensive MDS assessment. 4.) The comprehensive care plan is reviewed quarterly, annually and with any significant change.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow their policies and procedures to appropriately...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow their policies and procedures to appropriately store oxygen tubing when not in use for 1 (R70) resident in a sample of 26. Findings Include: R70's Minimum Data Set (MDS) dated [DATE] shows R70 is cognitively intact. R70's Physician Order Sheet (POS) shows active order as of 8/20/24, Oxygen at 2Liters per nasal cannula continuous every shift related to acute and chronic respiratory failure with hypoxia. On 08/20/24 at 11:14 AM, surveyor with V10 (Certified Nursing Assistant/CNA) observed R70's oxygen nasal cannula tubing on the floor when not in use. V10 picked R70's oxygen nasal cannula tubing from the floor and placed the nasal cannula tubing on the oxygen tank. On 08/20/24 at 11:20 AM, surveyor and V8 (Registered Nurse/RN)) both entered R70's room. Surveyor asked V8 where should R70's oxygen nasal cannula tubing be stored when not in use? V8 stated R70's oxygen tubing should have been stored inside a plastic bag when not in use to prevent infection. On 8/21/24 at 9:40 AM, V5 (Regional Nurse Consultant) stated, according to the policy of the facility, the oxygen tubing should be stored appropriately when not in use. V5 stated appropriately means, inside a plastic zip bag when not in use to prevent contamination. On 8/21/24 at 9:58 AM, V3 (Director of Nursing/DON) stated it is V3's expectation that nurses would keep oxygen nasal cannula tubing inside a plastic zip bag when not in use to prevent infection. V3 stated R70's oxygen nasal cannula tubing should not be on the floor. V3 stated R70's oxygen tubing should be replaced. On 08/21/24 at 12:55 PM, surveyor observed R70 with the same oxygen tubing. Surveyor asked V8 (RN) if R70 has the same oxygen tubing from 8/20/24? V8 stated yes, V8 did not change R70's oxygen nasal cannula tubing, because the tubing will be changed on Thursday (8/22/24). Facility Policy titled, Oxygen Safety/Use dated 01/2024 documents in part: Oxygen tubing will be changed weekly and appropriately stored to prevent contamination when not in use.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure a medication error rate of less than 5% for 2 (R27, R103) of 11 residents in the sample reviewed for medication admini...

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Based on observation, interview, and record review, the facility failed to ensure a medication error rate of less than 5% for 2 (R27, R103) of 11 residents in the sample reviewed for medication administration. There were 31 opportunities and 4 errors resulting to 12.9% medication error rate. Findings include: R27's face sheet documented admission date on 8/25/2021 with diagnoses not limited to Type 2 diabetes mellitus, Chronic obstructive pulmonary disease, Personal history of covid-19, Schizoaffective disorder, Bipolar disorder, Major depressive disorder, Anxiety disorder, Gastro-esophageal reflux disease without esophagitis, Fibromyalgia. R103's face sheet documented admission date on 4/12/2023 with diagnoses not limited to Schizophrenia, Major depressive disorder. On 8/20/24 at 9:33AM Medication administration observation conducted with V6 (Registered Nurse / RN), checked R27's BP (blood pressure) =125/78 and PR (Pulse Rate) =101/min. V6 prepared and administered the following medications to R27: Saccharomyces Boulardi Probiotic 1 capsule, Omeprazole (Anti-reflux) 20mg (milligrams) 1 capsule, Aspirin (non-steroidal antiinflammatory) 81mg 1 tablet, Lisinopril (Antihypertensive) 2.5mg 1 tablet, Divalproex (Anit-seizure) 500mg 1 tablet, Metformin (antidiabetic) 1000mg 1 tablet. R27 took medications by mouth. V6 instilled 1 drop Cromolyn sodium 4% ophthalmic solution to each eye. V6 administered 2 sprays of Fluticasone (steroid) nasal spray to each nostril for about 3-5 seconds between sprays. She administered 2 puffs Albuterol (corticosteroid) inhaler for about 3-5 seconds between puffs. V6 said saline nasal spray was not available. R27 stated has only been getting 1 kind of nasal spray, did not receive saline nasal spray for a long time. R27's POS (Physician Order Sheet) and MAR (Medication Administration Record) reviewed with orders not limited to: Aspirin EC Tablet Delayed Release 81 MG, Lisinopril Tablet 2.5 MG, Probiotic Oral Capsule 250 MG (Saccharomyces boulardii) Give 1 capsule, Cromolyn Sodium Ophthalmic Solution 4 % Instill 1 drop in both eyes, Divalproex Sodium Tablet Delayed Release 500 MG, metformin HCl Tablet 1000 MG, Fluticasone Furoate Nasal Suspension 2 puff in each nostril, Omeprazole Capsule Delayed Release 20 MG Give 1 capsule, Ventolin HFA Aerosol Solution 2 inhalation inhale orally every 6 hours as needed, Saline Nasal Spray Solution 1 spray in each nostril four times a day (ordered time at 8am, 12noon, 4pm and 8pm). R27's MAR showed saline nasal spray was not given at 8am and 12noon dose on 8/20/24. R27's record did not show that V6 informed the doctor that Saline nasal spray was not available and R27 missed doses of medication. At 9:47 AM V6 prepared and administered Sertraline 100mg 1 tablet to R103 and taken by mouth. V6 administered earwax softener drops to R103's left ear, she instilled 4 drops for about 1-2 seconds between drops. V6 was not observed cleansing the external auditory canal with a cotton applicator and did not straighten auditory canal by pulling up and back. V6 did not insert a small cotton ball in external auditory canal. R103's POS AND MAR reviewed with order not limited to: Sertraline HCl Tablet 100 MG Give 1 tablet by mouth one time a day, Debrox Otic Solution (Carbamide Peroxide (Otic)) Instill 4 drop in left ear two times a day. On 8/21/24 at 9:24am V3 (Director of Nursing / DON) stated nurses are expected to follow the 5R's (right resident, right medication, right route, right time, right dose) in giving medications. She said if medication is not available, nurses are expected to call the doctor or follow up with pharmacy. If resident missed nasal spray as scheduled could possibly cause respiratory issues. V3 said nurses are expected to wait at least 2 minutes between puffs of nasal spray, so it doesn't force medication to go down, don't want to rush to administer another puff. She said same thing with Inhaler, wait for at least 1-2 minutes between puff to give the lungs time to expand and absorb the puff and have full effect of the medication. She said for ear drop administration, nurse is expected pull up the earlobe and wait for at least 1-2 minutes in between drops for full medication absorption. Facility's policy for medication administration dated 1/2024 documented in part: All medications are administered safely and appropriately to aid residents to overcome illness, relieve and prevent symptoms and help in diagnosis. Check medication administration record prior to administering medication for the right medication, dose, route, patient / resident and time. If medication is not given as ordered, document the reason on the MAR and notify the health care provider if required. If the physician's order cannot be followed for any reason, the physician should be notified in a timely manner. Facility's oral inhalation administration policy dated 8/2020 documented in part: If another puff of the same or different medication is required, wait at least 1-2 minutes between. Facility's ear drops policy dated 1/2024 documented in part: Ear drops are placed in the auditory canal for purposes of softening cerumen, removing debris and reducing inflammation. Cleanse the external auditory canal with a cotton applicator and wipe away discharge. Straighten auditory canal by pulling up and back. Insert a small cotton ball in external auditory canal.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that residents who smoke are re-evaluated on a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that residents who smoke are re-evaluated on a quarterly basis for their ability to smoke safely and smoking care plan was followed. These failures affect 4 (R1, R18, R41, R62) of 7 residents reviewed for smoking in the sample of 26. Findings include: Facility provided policy titled Smoking Policy dated January 2024 which documents in part, to establish guidelines to prohibit smoking by residents and visitors in the building except in designated areas. To establish guidelines for the specific circumstances in which residents may smoke in the designated areas and when increased supervision is required. Facility provided a document titled Smokers undated. R1, R18, R41, R62 are listed on this document. 1. R41's diagnosis included but not limited to Chronic Obstructive Pulmonary Disease With (Acute) Exacerbation, Personal History Of Nicotine Dependence, Generalized Idiopathic Epilepsy And Epileptic Syndromes, Intractable, With Status Epilepticus, Suicidal Ideations, Schizoaffective Disorder, Bipolar Disorder, Paranoid Schizophrenia, Major Depressive Disorder, Extrapyramidal and Movement Disorder, Trigeminal Neuralgia, Fibromyalgia, Muscle Spasm Of Backpain Disorder Exclusively Related To Psychological Factors, Other Chronic Pain, Restlessness And Agitation, Generalized Anxiety Disorder. R41's MDS (Minimum Data Set) dated 08/01/24 indicates intact cognition with BIMS (Brief Interview for Mental Status) score 15/15 and R41 is a smoker. R41's document titled, Safe Smoking Evaluation last completed 04/16/24 documented in part, smoking determination (0-1) safe smoker: capable and safe, requires no assistance to smoke, develop care plan. R41's smoking care plan documents in part on R41 has a history of violating the facility smoke program, and a room search was conducted on 08/08/24 resident was caught in possession of contraband and was in violation of his smoking contract. R41's interventions in part include the resident requires a smoking apron while smoking and resident will participate in smoking assessments as needed. On 08/21/24 at 1:10 PM, observed V20 (Activity Aide) passing out cigarettes and lighting cigarettes for residents outside on the back patio. On 08/21/24 at 1:24 PM, observed R41 in wheelchair on front patio smoking. R41 was not wearing a smoking apron. On 08/21/24 at 1:28 PM, V16 (Certified Nursing Assistant) stated R41 does not use a smoking apron when smoking. On 08/21/24 at 4:08 PM, observed R41 smoking outside on back patio sitting in wheelchair. R41 was not wearing a smoking apron. R41 said, I used to have a winter coat with a lot of burn marks on it. I don't know how they got there. I don't know where that coat is. R41 stated R41 has never used an apron or covering of any type while smoking since R41 has been at the facility. On 08/21/24 at 9:30 AM, V2 (Social Service Director) stated the social service department is responsible for managing the smoking program which includes assessing the resident for safety, providing education, and smoking contracts signed. V2 stated smoking assessments are completed quarterly by the social service staff. V2 stated the purpose of the smoking assessment is to determine if it is still safe for the resident to smoke. Factors that go in to determining if residents are safe to smoke include if there has been a recent history of non-compliance with smoking in non-authorized areas, the resident's ability to hold their cigarette. V2 stated the other purpose of the smoking assessment is to provide ongoing education to the resident on the smoking rules which are part of the smoking contract. V2 stated any resident who smokes should have a smoking care plan and that the smoking care plan should list appropriate interventions specific to that resident. V2 stated smoking care plans are updated quarterly by the social service department. V2 reviewed R41's electronic health record (EHR) and stated R41's last smoking assessment was completed on 04/16/24 and another one should have been completed toward the end of July because the smoking assessment should be reassessed quarterly. V2 stated R41's Safe Smoking Evaluation form dated 04/16/24 determined R41 is a safe smoker and does not have a history of non-compliance with facility smoking policy or smoking in unauthorized areas. V2 was not aware of R41's recent non-compliance with the smoking contract and stated R41's Safe Smoking Evaluation needs to be reassessed. On 08/21/24 at 4:14 PM, V2 stated V2 has never seen any burn marks on R41's clothing or observed R41 falling asleep when smoking. V2 stated V2 was not aware of the intervention on R41's smoking care plan which says R41 should smoke wearing a smoking apron. V2 stated R41's care plan should reflect R41's current needs. V2 stated, I don't think she needs a smoking apron but based on R41's smoking care plan R41 should be wearing one. V2 stated R41 needs to be re-evaluated by social service using the Safe Smoking Evaluation which will reassess the need for a smoking apron and R41's care plan will need to be revised pending the outcome of the Safe Smoking Evaluation. On 08/21/24 at 2:07 PM, V4 (Regional Director) stated a smoking assessment should be done upon admission, readmission, quarterly and/or with a change in condition. V4 stated the purpose of the smoking assessment is to ensure that the resident can smoke safety. V4 stated if a resident's smoking assessment was completed 04/16/24 then a reassessment of the smoking assessment should have been completed in mid-July 2024. 2. R1's face sheet showed admission date on 4/8/2024 with diagnoses not limited to schizoaffective disorder bipolar type, Other asthma, Restlessness and agitation, Auditory hallucinations, Other schizophrenia, Essential (primary) hypertension, Syndrome of inappropriate secretion of antidiuretic hormone, Other iron deficiency anemias, Benign prostatic hyperplasia, Unspecified convulsions, Insomnia, Hyperlipidemia. MDS (minimum data set) dated 4/15/24 showed R1's cognition was intact and with current tobacco use. R1's care plan dated 8/12/24 documented in part: SMOKING - R1 has a physical and psychological addiction to nicotine and smoking, has poor tolerance to disruptions that may occur to her daily smoking routine, and may act out by displaying physical, psychosocial, and/or behavioral disturbances when unable to smoke. R1's Social Service notes dated 8/18/2024 documented in part: R1 has been restricted from smoking for 7 days for breaking the solicitation contract. Resident was educated by social services on multiple different occasions on selling and buying products from other residents. R1's last smoking assessment was completed on 4/16/24 documented in part: Safe Smoker: Capable and safe, requires no assistance to smoke. On 08/21/24 at 9:30 AM, V2 (Social Service Director) stated the social service department is responsible for managing the smoking program which includes assessing the resident for safety, providing education, and smoking contracts signed. V2 stated smoking assessments are completed quarterly by the social service staff. V2 stated the purpose of the smoking assessment is to determine if it is still safe for the resident to smoke. Factors that go in to determining if residents are safe to smoke include if there has been a recent history of non-compliance with smoking in non-authorized areas, the resident's ability to hold their cigarette. V2 stated the other purpose of the smoking assessment is to provide ongoing education to the resident on the smoking rules which are part of the smoking contract. V2 stated any resident who smokes should have a smoking care plan and that the smoking care plan should list appropriate interventions specific to that resident. V2 stated smoking care plans are updated quarterly by the social service department. At 12:12 PM R1 Observed up and about, ambulatory with steady gait, alert, and oriented x 3, verbally responsive. Stated he is smoking. On 8/21/24 at 1:13 PM, V20 stated R1 is not outside smoking because R1 violated R1's smoking contract. On 08/21/24 at 2:07 PM, V4 (Regional Director) stated a smoking assessment should be done upon admission, readmission, quarterly and/or with a change in condition. V4 stated the purpose of the smoking assessment is to ensure that the resident can smoke safety. V4 stated if a resident's smoking assessment was completed 04/16/24 then a reassessment of the smoking assessment should have been completed in mid-July 2024. 3. R62's face sheet showed admission date on 1/17/2022 with diagnoses not limited to Chronic obstructive pulmonary disease, Ulcerative colitis, Anxiety disorder, Insomnia, Hyperlipidemia, Major depressive disorder, Other obesity due to excess calories, Essential (primary) hypertension, Bipolar disorder. MDS dated [DATE] showed R62's cognition was intact and with current tobacco use. R62's care plan dated 4/8/24 documented in part: SMOKING - has a physical and psychological addiction to nicotine and smoking, has poor tolerance to disruptions that may occur to his daily smoking routine, and may act out by displaying physical, psychosocial, and/or behavioral disturbances when unable to smoke. On 8/20/24 at 11:44 AM R62 observed sitting on the side of the bed, alert, oriented x 3 and verbally responsive. Stated he is smoking. On 08/21/24 at 9:30 AM, V2 (Social Service Director) stated the social service department is responsible for managing the smoking program which includes assessing the resident for safety, providing education, and smoking contracts signed. V2 stated smoking assessments are completed quarterly by the social service staff. V2 stated the purpose of the smoking assessment is to determine if it is still safe for the resident to smoke. Factors that go in to determining if residents are safe to smoke include if there has been a recent history of non-compliance with smoking in non-authorized areas, the resident's ability to hold their cigarette. V2 stated the other purpose of the smoking assessment is to provide ongoing education to the resident on the smoking rules which are part of the smoking contract. V2 stated any resident who smokes should have a smoking care plan and that the smoking care plan should list appropriate interventions specific to that resident. V2 stated smoking care plans are updated quarterly by the social service department. On 08/21/24 at 1:10 PM, observed V20 (Activity Aide) passing out cigarettes and lighting cigarettes for residents outside on the back patio. On 08/21/24 at 1:12 PM, observed R62 smoking outside on back patio. R62's Smoking assessment was last completed on 4/16/2024. On 08/21/24 at 2:07 PM, V4 (Regional Director) stated a smoking assessment should be done upon admission, readmission, quarterly and/or with a change in condition. V4 stated the purpose of the smoking assessment is to ensure that the resident can smoke safety. V4 stated if a resident's smoking assessment was completed 04/16/24 then a reassessment of the smoking assessment should have been completed in mid-July 2024. 4. R18's face sheet showed initial admission date on 9/24/2019 with diagnoses not limited to Chronic obstructive pulmonary disease, Hyperlipidemia, Other asthma, Insomnia, Low back pain, Schizoaffective disorder bipolar type, Major depressive disorder, Restlessness and agitation, Schizophreniform disorder, Other folate deficiency anemias, Bipolar disorder. R18's care plan dated 4/9/2024 documented in part: SMOKING PROGRAM - has a physical and psychological addiction to nicotine/smoking and smoking routine and significant extended disruptions in my smoking routine may result in physical and psychosocial/ behavioral disturbance. I have been provided education on the importance of engaging in safe smoking practices, on smoking cessation, and the negative health consequences of continuing to smoke. R18's Smoking assessment was last completed on 4/16/24. On 08/21/24 at 9:30 AM, V2 (Social Service Director) stated the social service department is responsible for managing the smoking program which includes assessing the resident for safety, providing education, and smoking contracts signed. V2 stated smoking assessments are completed quarterly by the social service staff. V2 stated the purpose of the smoking assessment is to determine if it is still safe for the resident to smoke. Factors that go in to determining if residents are safe to smoke include if there has been a recent history of non-compliance with smoking in non-authorized areas, the resident's ability to hold their cigarette. V2 stated the other purpose of the smoking assessment is to provide ongoing education to the resident on the smoking rules which are part of the smoking contract. V2 stated any resident who smokes should have a smoking care plan and that the smoking care plan should list appropriate interventions specific to that resident. V2 stated smoking care plans are updated quarterly by the social service department. MDS dated [DATE] showed R18's cognition was intact and with current tobacco use. At 3:38 PM Observed R18 alert and verbally responsive, ambulatory with steady gait, stated he is a smoker. On 08/21/24 at 1:10 PM, observed V20 (Activity Aide) passing out cigarettes and lighting cigarettes for residents outside on the back patio. On 08/21/24 at 1:12 PM, observed R18 smoking outside on back patio. On 08/21/24 at 2:07 PM, V4 (Regional Director) stated a smoking assessment should be done upon admission, readmission, quarterly and/or with a change in condition. V4 stated the purpose of the smoking assessment is to ensure that the resident can smoke safety. V4 stated if a resident's smoking assessment was completed 04/16/24 then a reassessment of the smoking assessment should have been completed in mid-July 2024.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to: (a) properly date opened multi-dose medication solut...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to: (a) properly date opened multi-dose medication solution, eye drops and inhalers; (b) properly store unopened multi-dose insulin vial and (c) properly discard expired house stock medication from 3 of 5 medication carts and 2 of 3 medication storage rooms inspected for medication storage and labeling. These failures affect 7 residents (R4, R16, R29, R34, R70, R75, R127) reviewed during medication storage observation. Findings include: On [DATE] at 10:23am Medication cart on 3rd floor inspected with V7 (Licensed Practical Nurse / LPN), stated has been working in the facility for 10 years. Observed the following inside the medication cart: 1. R16's Risperidone solution opened with no open date labelled. R16's POS (Physician Order Sheet) with order not limited to: risperidone Oral Solution 1 MG/ML (Risperidone) Give 2 ml by mouth two times a day. 2. R127's multi-dose Brimodine 0.2% solution with no open date. R127's POS showed order not limited to: Brimonidine Tartrate Ophthalmic Solution 0.2% Instill 1 drop in both eyes every 12 hours for Glaucoma. 3. R75's multi-dose Albuterol Sulfate inhaler was open, pharmacy sticker indicated date opened and there was no open date found. R75's POS showed order not limited to: Albuterol Sulfate HFA Aerosol Solution 108 (90 Base) MCG/ACT 1 puff inhale orally every 4 hours as needed for sob. 4. R4's multi-dose Albuterol inhaler opened with no open date. R4's POS showed order not limited to: Albuterol Sulfate HFA Aerosol Solution 108 (90 Base) MCG/ACT 1 puff inhale orally every 4 hours as needed for sob. At 10:36am 2nd floor medication cart 2 inspected with V8 (Registered Nurse/RN), stated has been working in the facility for 5 years. Observed the following inside the medication cart: 1. R70's multi-dose Trelegy ellipta (Bronchodilator) inhaler opened with no open date. Pharmacy label indicated: Discard 6 weeks after opening. R70's POS showed order not limited to: Trelegy Ellipta Inhalation Aerosol Powder Breath Activated 100-62.5-25 MCG/ACT (Fluticasone-Umeclidinium-Vilanterol) 1 puff inhale orally in the morning. 2. R34's multi-dose Albuterol inhaler with no open date. R34's POS showed order not limited to: Albuterol Sulfate HFA Inhalation Aerosol Solution 108 (90 Base) MCG/ACT (Albuterol Sulfate)2 puff inhale orally every 4 hours as needed for SOB/Wheezing. 3. R29's unopened Insulin Lispro vial was kept inside the medication cart. Pharmacy label: Refrigerate. V8 said insulin is refrigerated if not opened. R29's POS showed order not limited to: Insulin Lispro Injection Solution 100 UNIT/ML (Insulin Lispro) Inject as per sliding scale: if 61 - 174 = 0 units; 175 - 200 = 1 unit; 201 - 250 = 3 units; 251 - 300 = 5 units; 301 - 350 = 7 units; 351 - 400 = 9 units, subcutaneously two times a day. At 10:56am 2nd floor medication room inspected with V9 (LPN) and found 1 bottle of house stock medication - Vitamin B6 tablets with expiration date 2/24 was kept inside the medication cabinet in the medication storage room. V9 said expired medication should be disposed or discarded. On [DATE] at 9:24am V3 (Director of Nursing / DON) said nurses need to label the date when the medication was opened to know when to discard the medication. Inhalers need to be discarded in 6 weeks after opening. If there is no open date, we will not know when the next 6 weeks is, not able to know when to discard the medication. She said the medication will not have a full effect if given after the discard date, it's like the resident is not getting medication. Stated eye drops could store at least 30days once opened, then should be discarded. V3 said insulin vial if not open should be refrigerated for temperature control and maintain potency of the medication. V3 said nurses should check expiration date of every medication including house stock and if expired should be discarded right away. If not discarded, could potentially give expired medication to the resident, and potentially cause some reactions to resident. Facility's policy for medication labels dated 8/2020 documented in part: Medications are labeled in accordance with facility requirements and state and federal laws. Each prescription medication label includes: Beyond use or expiration date of medication. Facility's policy for medication storage dated 1/2024 documented in part: Medications requiring refrigeration are kept in the refrigerator. Outdated drugs will be immediately withdrawn from stock by the facility. They will be disposed of according to drug disposal procedures.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to assess eligibility and offer pneumococcal vaccinations, and failed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to assess eligibility and offer pneumococcal vaccinations, and failed to provide eligible residents and/or resident representatives education regarding the benefits and potential side effects of all available pneumococcal vaccinations to 4 (R1, R11, R128, R102) out of 6 residents reviewed for pneumococcal vaccinations in the sample of 26. Findings Include: On 8/20/24 at 10:54 AM, interviewed V14 (Infection Control Nurse) and stated that the facility sets up vaccination clinics for residents who need to receive the vaccines. V14 stated that the residents are educated about the vaccines. V14 stated that after the education is provided, consents are obtained from the resident or their representative. V14 stated that consents are uploaded right away in the resident's electronic health records (EHR) under the miscellaneous tab. V14 stated that V14 has no educational material that V14 provides to the residents about the vaccines. V14 stated V14 does it verbally. V14 stated that all education is documented electronically in the residents' chart, and it should show under the immunizations tab. V14 stated that V14 does not keep an immunization tracker because everything should be recorded in the resident's electronic records. V14 stated that the residents' immunization report is pulled from the EHR. On 8/20/24 at 11:37 AM, the following residents' EHR were reviewed for their information regarding pneumococcal vaccinations. R128's EHR shows R128 is [AGE] years of age and was admitted on [DATE] with diagnoses that included, but were not limited to type 2 diabetes mellitus, essential hypertension, alcoholic liver disease, and congestive heart failure. R128's Minimum Data Set (MDS) dated [DATE] shows R128's Brief Interview for Mental Status (BIMS) is 6 which means R128 is cognitively impaired. R128's EHR revealed no information of R128's pneumococcal vaccination status. R128's EHR revealed no documentation indicating the facility assessed R128's eligibility to receive the pneumococcal vaccination and/or that R128 or R128's representative was provided education related to the pneumococcal vaccination. R102's EHR shows R102 is [AGE] years of age and was admitted on [DATE] with diagnoses that included, but were not limited to anemia, essential hypertension, acute kidney failure, and bipolar disorder. R102's MDS dated [DATE] shows R102's BIMS is 14 which means R102 is cognitively intact. R102's EHR revealed no information of R102's pneumococcal vaccination status. R102's EHR revealed no documentation indicating the facility assessed R102's eligibility to receive the pneumococcal vaccination and/or that R102 was provided education related to the pneumococcal vaccination. R11's EHR shows R11 is [AGE] years of age, a smoker, and was admitted on [DATE] with diagnoses that included, but were not limited to alcohol use, essential hypertension, and schizophrenia. R11's Minimum Data Set (MDS) dated [DATE] shows R11's Brief Interview for Mental Status (BIMS) is 15 which means R11 is cognitively intact. R11's EHR revealed no information of R11's pneumococcal vaccination status. R11's EHR revealed no documentation indicating the facility assessed R11's eligibility to receive the pneumococcal vaccination and/or that R11 was provided education related to the pneumococcal vaccination. R1's EHR shows R1 is [AGE] years of age, a smoker, and was admitted on [DATE] with diagnoses that included, but were not limited to asthma, essential hypertension, hyperlipidemia, and convulsions. R1's MDS dated [DATE] shows R1's BIMS is 15 which means R1 is cognitively intact. R1's EHR revealed no information of R1's pneumococcal vaccination status. R1's EHR revealed no documentation indicating the facility assessed R1's eligibility to receive the pneumococcal vaccination and/or that R1 was provided education related to the pneumococcal vaccination. R1, R11, R128, and R102 are not listed in the facility's pneumococcal immunization report provided on 8/20/24 at approximately 2:00 PM. On 8/20/24 at 12:14 PM, interviewed R128 and was unable to recall if R128 received the pneumococcal vaccine. R128 stated that R128 has not received any education about the pneumococcal vaccination. On 8/21/24 at 10:43 AM, interviewed R11 and stated that R11 has been in the facility for four months. R11 stated that R11 did not receive the pneumococcal vaccine. R11 stated that R11 does not think the facility provided education on any immunizations. On 8/21/24 at 10:46 AM, interviewed R102 and stated that R102 does not need to receive any vaccines. R102 stated that R102 was vaccinated years ago but was unable to recall which type of vaccines. R102 stated that the facility did not provide education on the immunizations. R102 stated, That would be good to get some education on those vaccines. They have not done it yet. I would like to know about those unnecessary vaccines. On 8/21/24 at 9:20 AM, interviewed V3 (Director of Nursing) and stated that documentation should be completed after an education to the resident is provided. V3 stated, They have to document under the resident's chart. Everything is electronic. They have to document to show that the resident is educated. If it's not documented that means, it's not done. The facility's policy titled; Pneumococcal Vaccinations reads 1/24 reads in part: All current residents or the resident's responsible party will be screened and offered the pneumonia vaccine within the 1st week of admission and annually if eligible per Centers for Disease Control (CDC) guidelines. A consent will be obtained and serves as the education tool for the vaccine. If the Resident has previously received any of the pneumonia vaccines, the date and location will be entered into the Immunization Tab of EHR.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0887 (Tag F0887)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to assess eligibility and offer COVID-19 vaccination for 4 residents (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to assess eligibility and offer COVID-19 vaccination for 4 residents (R11, R110, R231, R128), failed to ensure the residents medical records includes documentation if COVID-19 vaccinations were received or did not receive for 5 residents (R1, R11, R110, R231, R128), and failed to ensure the residents medical records includes documentation that education was provided to residents and/or resident representatives regarding the benefits and potential side effects of COVID-19 vaccination for 6 residents (R1, R11, R110, R231, R128, R102) out of 6 residents reviewed for COVID-19 vaccination in the sample of 26. Findings Include: On 8/20/24 at 10:54 AM, interviewed V14 (Infection Control Nurse) and stated that the facility sets up vaccination clinics for residents who need to receive the vaccines. V14 stated that the residents are educated about the vaccines. V14 stated that after the education is provided, consents are obtained from the resident or their representative. V14 stated that consents are uploaded right away in the resident's electronic health records (EHR) under the miscellaneous tab. V14 stated that V14 has no educational material that V14 provides to the residents about the vaccines. V14 stated V14 does it verbally. V14 stated that all education is documented electronically in the residents' chart, and it should show under the immunizations tab. V14 stated that V14 does not keep an immunization tracker because everything should be recorded in the resident's electronic records. V14 stated that the residents' immunization report is pulled from the EHR. On 8/20/24 at 11:37 AM, the following residents' EHR were reviewed for their information regarding COVID-19 vaccinations. R11's EHR shows R11 was admitted on [DATE] with diagnoses that included, but were not limited to essential hypertension and schizophrenia. R11's Minimum Data Set (MDS) dated [DATE] shows R11's Brief Interview for Mental Status (BIMS) is 15 which means R11 is cognitively intact. R11's EHR revealed no information of R11's COVID-19 vaccination status. R11's EHR revealed no documentation indicating the facility assessed R11's eligibility to receive the COVID-19 vaccination and/or that R11 was provided education related to the COVID-19 vaccination. R110's EHR shows R110 was admitted on [DATE] with diagnoses that included, but were not limited to type 2 diabetes mellitus, essential hypertension, and schizophrenia. R110's MDS dated [DATE] shows R110's BIMS is 15 which means R110 is cognitively intact. R110's EHR revealed no information of R110's COVID-19 vaccination status. R110's EHR revealed no documentation indicating the facility assessed R110's eligibility to receive the COVID-19 vaccination and/or that R110 was provided education related to the COVID-19 vaccination. R231's EHR shows R231 was admitted on [DATE] with diagnoses that included, but were not limited to schizoaffective disorder and bipolar disorder. R231's MDS dated [DATE] shows R231's BIMS is 15 which means R231 is cognitively intact. R231's EHR revealed no information of R231's COVID-19 vaccination status. R231's EHR revealed no documentation indicating the facility assessed R231's eligibility to receive the COVID-19 vaccination and/or that R231 was provided education related to the COVID-19 vaccination. R128's EHR shows R128 was admitted on [DATE] with diagnoses that included, but were not limited to type 2 diabetes mellitus, essential hypertension, alcoholic liver disease, and congestive heart failure. R128's MDS dated [DATE] shows R128's BIMS is 6 which means R128 is cognitively impaired. R128's EHR revealed no information of R128's COVID-19 vaccination status. R128's EHR revealed no documentation indicating the facility assessed R128's eligibility to receive the COVID-19 vaccination and/or that R128 or R128's representative was provided education related to the COVID-19 vaccination. R102's EHR shows R102 was admitted on [DATE] with diagnoses that included, but were not limited to anemia, essential hypertension, acute kidney failure, and bipolar disorder. R102's MDS dated [DATE] shows R102's BIMS is 14 which means R102 is cognitively intact. R102's EHR revealed R102 refused the COVID-19 vaccination. R102's EHR revealed no documentation indicating that R102 was provided education related to the COVID-19 vaccination. R1's EHR shows R1 was admitted on [DATE] with diagnoses that included, but were not limited to asthma, essential hypertension, hyperlipidemia, and convulsions. R1's MDS dated [DATE] shows R1's BIMS is 15 which means R1 is cognitively intact. R1's care plan shows R1 is a smoker. R1's EHR revealed no information of R1's COVID-19 vaccination status. R1's EHR revealed no documentation indicating the facility assessed R1's eligibility to receive the COVID-19 vaccination and/or that R1 was provided education related to the COVID-19 vaccination. R1, R11, R128, R231, R110, and R102 are not listed in the facility's COVID-19 immunization report provided on 8/20/24 at approximately 2:00 PM. On 8/20/24 at 12:11 PM, interviewed R231 and stated that R231 did not receive the COVID-19 vaccine. R231 stated R231 has been in the facility for a month and has not received any education about the COVID-19 vaccination. On 8/20/24 at 12:14 PM, interviewed R128 and was unable to recall if R128 received the COVID-19 vaccine. R128 stated that R128 has not received any education about the COVID-19 vaccination. On 8/21/24 at 10:41 AM, interviewed R110 and stated that R110 has been in the facility for a year. R110 stated that R110 is vaccinated with COVID-19. R110 does not remember if facility provided education on COVID-19 vaccination. On 8/21/24 at 10:43 AM, interviewed R11 and stated that R11 has been in the facility for four months. R11 stated that R11 did not receive the COVID-19 vaccine. R11 stated that R11 does not think the facility provided education on any immunizations. On 8/21/24 at 10:46 AM, interviewed R102 and stated that R102 does not need to receive any vaccines. R102 stated that R102 was vaccinated years ago but was unable to recall which type of vaccines. R102 stated that the facility did not provide education on any vaccinations. R102 stated, That would be good to get some education on those vaccines. They have not done it yet. I would like to know about those unnecessary vaccines. On 8/21/24 at 9:20 AM, interviewed V3 (Director of Nursing) and stated that documentation should be completed after an education to the resident is provided. V3 stated, They have to document under the resident's chart. Everything is electronic. They have to document to show that the resident is educated. If it's not documented that means, it's not done. The facility's policy titled; COVID-19 VACCINATION - Resident dated 5/31/23 reads in part: All residents will be offered the COVID-19 vaccine. Vaccine clinics will be held within the facility on a regular basis. Unvaccinated residents will be offered the COVID-19 vaccine prior to each clinic date. Facilities will report vaccination data as required into the NHSN database weekly.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0802 (Tag F0802)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the facility failed to ensure the cook has appropriate competencies and skills resulting in recipes during food preparation not being followed. This ...

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Based on observation, interview and record review, the facility failed to ensure the cook has appropriate competencies and skills resulting in recipes during food preparation not being followed. This failure has the potential to affect all 128 residents receiving food prepared in the facility's kitchen. Findings include: On 08/21/24 at 10:30 AM, V21 (Cook) stated V21 is the cook that will be preparing the pureed foods for lunch. V21 stated there are four residents on a pureed diet and V21 follows the recipe for five serving portions. V21 said, I follow that pointing to the recipe binder which was opened to recipe for pureed pork fritter. On 08/21/24 at 10:38 AM, observed V21 review the recipe for pureed pork fritter and then grab a regular soup spoon, not a standard measuring Tablespoon. The recipe for pureed pork fritter on bun listed 1 Tablespoon of chicken base to be added for 5 servings. Observe V21 then opened a large bin container of powdered chicken base and reached in using the regular soup spoon to scoop out two heaping scoops of the chicken base. V21 placed the chicken base in a Styrofoam cup which was approximately 1/3rd full of the chicken base. On 08/21/24 at 10:41 AM, observed V21 add 5 pork breaded fritters and 5 hamburger buns into the blender. Then, observed V21 sprinkle the unmeasured amount of chicken base on top of the hamburger buns and added ½ of the water before turning on the blender to pureed the pork fritter. V21 continued to stop and start the blender while added more of the water until 2 ½ cups were used and the desired pureed consistency was obtained. On 08/21/24 at 10:53 AM, observed V21 add 5-4-ounce portions of tater tots to 2nd blender container with blade. V21 stated the 1st blender lid used to prepare the pureed pork needed to be washed because the kitchen does not have a 2nd blender lid. On 08/21/24 at 10:54 AM, observed V21 take the blender lid to the 3-compartment sink and put the blender lid in the sink containing soap, then rinsed the blender lid in the 2nd sink and then quickly dipped the blender lid into the 3rd sink containing sanitizing liquid while still holding the blender lid the entire time and then placed the blender lid to the side of the 3rd compartment sink to dry. The blender lid was dipped into the sanitizing liquid for 1-2 seconds, not 60 seconds. V19 (Dietary Manager) observed this process and told V22 (Dietary Aide) to clean the blender lid. On 8/21/24 at 10:58 AM, V19 read from the manufacturer's poster on the wall above the 3-compartment sink which stated in part items need to be submerged for a full minute. V19 stated the item needs to be left in the sanitizing solution for a full minute in order to kill bacteria and to disinfect. V19 stated this potential cross contamination could lead to a foodborne illness outbreak. On 08/21/24 at 10:59 AM, observed V21 using a regular soup spoon add 2 large scoops of chicken base into a Styrofoam cup and measure out 1 ½ cup of water. V21 then sprinkled the unmeasured amount of chicken base on top of the tater tots and add water in ½ cup increments until desired consistency was obtained. On 08/21/24 at 11:08 AM, surveyor tasted the pureed tater tots. The taste was so salty it was not edible or palatable. On 08/21/24 at 11:11 AM, V19 tasted the pureed tater tots and V19 stated it tasted too salty. V21 reviewed with V19 how V21 prepared the pureed tater tots including using a soup spoon to scoop out the chicken base. V19 stated that is a soup spoon, not a measured Tablespoon and using the soup spoon would give more product that is needed because it is not a standard measurement. V19 stated the recipe called for ½ Tablespoon and V21 should have used standard measuring spoons to measure out the chicken base. V19 stated because V21 did not use the correct measurement of chicken base the product came out too salty. On 08/21/24 at 11:20 AM, V21 stated V21 remade the pureed tater tots to serve to the residents for lunch and asked surveyor to taste them. Surveyor tasted the remade pureed tater tots which was palatable, and not salty. On 08/21/24 at 3:51 PM, V19 stated the cooks should follow the recipe. V19 stated it is important for the cooks to follow the recipes to make sure they are preparing the food in the right way. V19 stated the recipes provide consistency so the food should taste the same no matter who is preparing it. V19 stated V22 did not follow the recipe so the food was too salty, which made the food not good to eat. V19 stated if the food is not good to eat and it is served like that the resident may not want to eat it which could potentially affect their meal intake and nutrition. V19 stated this could also be a problem for any of the residents on a low salt diet which potentially might not be good for their health. Recipe titled, Pureed Pork Fritter on Bun dated 2024 lists ingredients for 5 servings as follows: 5 each pork fritter on bun, 2 ½ cups water, 1 Tablespoon chicken base and documents in part, combine chicken base and water to make chicken broth. Recipe titled Pureed Tater Tots dated 2024 lists ingredients for 5 servings as follows: 2 ½ cups tater tots, 1 ½ cups water, ½ Tablespoon chicken base and documents in part, dissolve chicken broth in water to make broth. Facility provided policy titled, Standardization Recipes undated which documents in part, standardized recipes should be followed to produce high quality, flavorful, and consistent products, the Dietary Manager should provide and implement the use of standardized recipes to provide a consistency quality product while maintaining food cost. Facility provide job description for the cook titled Position Description [NAME] undated which documents in part, the cook prepares quality meals for residents in accordance with all laws, regulations, and standards, must have the ability to implement and interpret the programs, goals, objectives, policies and procedures of the dietary department and must be able to read, write, speak and understand the English language. Facility provide policy titled Three and Two Compartment Sinks documents in part, three and two compartment sinks should be maintained, washed, and sanitized properly, purpose to ensure food safety, submerge pots and pans for a minimum of 60 seconds or per the manufacturer's guidelines. Facility provided copy of manufacturer's signage posted above the three compartments sink titled Procedure For 3 Compartment Sinks which documents in part, immerse utensils in SANITIZER SINK for a full minute. On 08/21/24, facility provided list of diet orders for all residents in the facility as of 08/20/24 from the facility electronic health system. The diet order list indicates there are no residents receiving nothing by mouth (NPO).
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to ensure food items were labeled and dated with an opened and use by date, failed to discard expired food based on use by guide...

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Based on observation, interview, and record review, the facility failed to ensure food items were labeled and dated with an opened and use by date, failed to discard expired food based on use by guidelines and labeled use by date. The facility also failed to sanitize cooking equipment based on manufacturers' guidelines. These failures have the potential to affect all 128 residents receiving food prepared in the facility's kitchen. Findings include: On 08/20/24 at 9:22 AM, V19 (Dietary Manager) stated all items in the refrigerators should be labeled with an open and use by date. V19 stated if the item was first delivered as a dry storage item, then there should also be a delivery date on that item in addition to the open and use by date. V19 stated items should be used within six days unless manufacturer label says otherwise. V19 stated it is everyone's responsibility to label and date items. It is important for all items to be labeled and dated to make sure the kitchen does not use expired products because this could potentially lead to food borne illness. On 8/20/24 at 9:30 AM, observed the following items in the reach in cooler: 1.) Opened 5-pound bag of shredded mozzarella cheese filled 50% labeled with delivery date 08/09/24. There was no opened or use by date documented on the opened product. 2.) Opened 46-ounce carton labeled Thickened Honey Orange Juice From Concentrate approximately 60% full labeled with opened date 07/12/24, and use by date 10/24/24. Manufacturer's label printed on container documented in part, After opening may keep up to 7 days under refrigeration. 3.) 2nd Opened 46-ounce carton labeled Thickened Honey Orange Juice From Concentrate approximately 25% labeled with opened date 07/12/24, and use by date 10/24/24. Manufacturer's label printed on container documented in part, After opening may keep up to 7 days under refrigeration. V19 stated the honey thickened juice is used because the facility has two residents requiring honey thickened liquids. V19 stated V19 thought since the use by date printed on the carton was 10/24/24 that was what the use by date was. V19 stated V19 did not realize that once the product was opened it should be discarded after 7 days and stored in the refrigerator. V19 stated these will be thrown out right away. 4.) Opened one gallon container labeled Red Cooking Wine labeled with opened date 01/08/24 and use by date 08/12/24. Manufacturer's label printed on container documented best if used by August 12, 24. On 08/20/24 at 9:41 AM, observed 16-ounce opened container of cornstarch in the spice storage area with no opened or use by date. V19 stated the cornstarch should be labeled with an open date and use by date. On 08/20/24 at 9:46 AM, observed in walk-in cooler large plastic bag containing individual slices of garlic bread labeled with preparation date 08/06/24 and use by 08/12/24. V19 stated since the use by date is 08/12/24 the garlic bread should have been discarded by 08/12/24. On 08/21/24 at 10:54 AM, during pureed food preparation observations observed V21 (Cook) take blender lid to the 3-compartment sink and put the blender lid in the sink containing soap, then rinsed the blender lid in the 2nd sink and then quickly dipped the blender lid into the 3rd sink containing sanitizing liquid and then placed the blender lid to the side of the 3rd compartment sink to dry. V21 did not leave the blender lid in the sanitizing liquid for more than 1-2 seconds. V19 (Dietary Manager) observed this and told V22 (Dietary Aide) to clean the blender lid. On 08/21/24 at 10:55 AM, observed (Dietary Aide) take the blender lid and re-dipped it into the 3rd sink containing sanitizing solution and pulled it out of the sanitizing solution after 4-5 seconds. V19 observed this and told V22 to put it back in the solution. Surveyor asked V22 how long items need to stay in the 3rd sink to sanitize and V22 stated, four seconds. V19 quickly said, no, it needs to be in the solution for 60 seconds. V22 quickly put the blender lid back into the sanitizing solution and V19 told V22 when to remove it after 60 seconds had lapsed. V19 read from the manufacturer's poster on the wall above the 3-compartment sink which stated in part items need to be submerged for a full minute. V19 stated the item needs to be left in the sanitizing solution for a full minute in order to kill bacteria and to disinfect the item. V19 stated if the cooking equipment is not kept in the sanitizing solution for the full minute this could lead to cross contamination and potentially lead to a foodborne illness outbreak. On 08/21/24, facility provided list of diet orders for all residents in the facility as of 08/20/24 from the facility electronic health system. The diet order list indicates there are no residents receiving nothing by mouth (NPO). Facility provided policy titled OnTray Dietary Policies and Procedures undated documents in part foods with a use-by guidelines for opened thickened liquids 7 days. Facility provided policy titled Food Safety undated which documents in part, food should be labeled and dated to monitor food safety, food or beverage items that have exceeded the manufacturer's expiration date should be discarded, food items that do not have a manufacturer's expiration date should be labeled with contents and dated with a received and use-by date, and all food items should be consumed or discarded after standard expiration date of food category. Facility provided policy titled, Infection Control undated which documents in part, the Dietary Department should have established effective infection control guidelines in place, purpose to prevent cross-contamination and the spread of infection and open foods are labeled and dated with content, opened on date, and use by date according to guidelines. Facility provide policy titled Three and Two Compartment Sinks documents in part, three and two compartment sinks should be maintained, washed, and sanitized properly, purpose to ensure food safety, submerge pots and pans for a minimum of 60 seconds or per the manufacturer's guidelines. Facility provided copy of manufacturer's signage posted above the three compartment sink titled Procedure For 3 Compartment Sinks which documents in part, immerse utensils in SANITIZER SINK for a full minute.
Jul 2024 7 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0567 (Tag F0567)

A resident was harmed · This affected 1 resident

Based on interviews and record reviews, the facility failed to protect a resident's (R1) right to manage their financial affair and inform R1 of the charges the facility imposed against R1's personal ...

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Based on interviews and record reviews, the facility failed to protect a resident's (R1) right to manage their financial affair and inform R1 of the charges the facility imposed against R1's personal funds. This affected one out of four residents reviewed for personal funds. This failure resulted in the facility, misusing R1's $10,000 check R1 received from family member without R1's consent. Findings include: R1 oriented to person, place, time, and situation. R1 answered questions appropriately. R1's 4/16/2024 Quarterly Minimum Data Set assessment documents in part that R1 is cognitively intact with no signs and symptoms of delirium. R1's 6/20/2024 Behavioral Health Progress Note documents in part that R1 is alert and oriented to person, place, time, and situation. During multiple interviews with R1 on 7/09/2024 at 11:53 AM and 1:51 PM and again on 7/10/2024 10:50 AM, R1 was alert stated receiving a $10,000 check from V33's (R1's family member) estate at the beginning of the year. R1 did not know what to do with the money and approached V4 (Psychiatric Rehabilitation Services Director). V4 suggested to get a lawyer. The next day, V34 (former Business Office Manager) 'sternly' instructed R1 to sign the back of the check and hand it over to the facility. Facility told R1 that R1 could not keep the money and Medicaid will refuse to pay for care. R1 felt uneasy because facility did not provide any other option besides handing the check over to V34. R1 stated she (R1) did not sign a written authorization to deposit the check into the Resident Fund Management Service (RFMS) account. R1 stated facility did not inform [R1] of the billing process that occurred afterward. R1 did not agree to switch to private pay in February and never signed paperwork to decline Medicaid assistance. Facility did not inform R1 about the charges that ensued for room, board, and care costs. R1 stated repeatedly asking the facility for an itemized bill of all the charges but facility did not provide it until July. On 7/09/2024 at 1:21 PM, V4 stated filling out R1's Concern/Compliment Form dated 5/9/2024. V4 stated another company owned the facility in February. When R1 asked about the money, V4 contacted the pervious company's corporate office. Corporate office informed V4 of what's written under 'Resolution of Concern' on the form. It documents in part: Medicaid will not pay with that amount of money in [R1's] account. $6960 paid for room and board. $3040 was put into [R1's] account. $2980.19 was paid for [R1's] care. [R1] has $160 left from $10,000. Facility attached R1's Resident Statement Landscape from R1's RFMS account (printed 5/29/2024) to the concern form. V4 did not know what the credits and debits meant. V4 did not know what the $2980.19 paid for or if the facility provided an itemized bill explaining it to R1. During a telephone interview with V17 (R1's Family Member/Power of Attorney) on 7/09/2024 at 3:35 PM, V17 stated at one point earlier in the year when R1 requested funds, facility informed R1 that R1 didn't have any more money. When R1 inquired about where the money went, facility provided different answers. V17 came to facility around 5/9/2024 and asked V4 where R1's money went. V17 stated facility provided different answers from the money going towards private care, to social security taking it, and Medicaid taking it. V17 stated facility did not explain the charges or how much was taken. On 7/10/2024 at 9:36 AM, V1 (Administrator) stated another company owned the facility in February. V1 was Administrator at the time of the incident. V1 knew R1 received the check. R1 asked V1 what to do with the check for tax purposes. V1 told R1 that [V1] could not provide legal tax advice. V1 let V34 handle R1's funds from then on. V1 does not know whether facility obtained written authorization for R1 to deposit the check into the RFMS account. V1 doesn't know if facility explained R1's rights with personal funds when R1 received the check. V1 stated there had to be some paperwork. Facility provided survey team a copy of R1's Resident Trust Fund Policy Notification and Authorization form. There is no date on the form. V2 (Director of Nursing) stated R1 signed it on admission giving facility authorization to hold personal funds. However, the form contains Medicaid's previous asset limit of $2000. Provider Notice issued 5/19/2023 to All Medical Assistance Program Providers documents in part: The new resource limit amount is changing from $2000 for an individual and $3000 for a couple to $17,500 for both individuals and couples for medical cases eligible under the Aid to the Aged, Blind, and Disabled (AABD) medical program. (Notice taken from the Illinois Department of Healthcare and Family Services website). Facility failed to have R1 sign an updated form for personal funds. Reviewed R1' progress notes. None pertaining to R1's check, billing status, or personal fund concerns. Survey team requested to see any documentation that R1 declined Medicaid benefits in February or agreed to be a Private Pay Resident at that time and agreed to the charges against R1's personal funds. Facility did not provide any such documentation at the conclusion of the survey. Attempted telephone interview with V34 on 7/10/2024 at 10:43 AM. No answer and no return call. Facility's Resident Personal Trust Funds Policy and Procedure dated 5/2023 documents in part: Residents will be provided with receipts of any deposits to their trust accounts and will sign the facility's copy of the receipt indicating their authorization for the any withdrawals. No charges will be imposed against the personal funds account for any item or service for which payment is made under Medicaid or Medicare. Facility provided surveyor a copy of Illinois Long-Term Care Ombudsman Program's Residents' Rights for People in Long-Term Care Facilities booklet (Rev. 11/18). It documents it part: You have the right to manage your own money. The facility must not require you to let them manage your money or be your Social Security representative payee. If you ask the facility to manage your money it may only spend your money with your permission.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0568 (Tag F0568)

Could have caused harm · This affected 1 resident

Based on interviews and record reviews, the facility failed to maintain accurate and complete records of a resident's (R1) personal funds and provide R1's financial records quarterly and upon request ...

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Based on interviews and record reviews, the facility failed to maintain accurate and complete records of a resident's (R1) personal funds and provide R1's financial records quarterly and upon request for one out of four residents reviewed for trust fund. Findings include: R1's 4/16/2024 Quarterly Minimum Data Set assessment documents in part that R1 is cognitively intact with no signs and symptoms of delirium. R1's 6/20/2024 Behavioral Health Progress Note documents in part that R1 is alert and oriented to person, place, time, and situation. On 7/09/2024 at 11:53 AM, R1 was alert and oriented to person, place, time, and situation. R1 answered questions appropriately. R1 stated receiving a $10,000 check from V33's (R1's family member) estate at the beginning of the year. V34 (former Business Office Manager) went to R1's room and instructed R1 to sign the back of the check and hand it over to the facility. R1 requested multiple updates regarding the money but was told it was 'in process' due to the facility switching ownership. R1 started asking for billing statements in May. That's when I started hounding them. R1 stated facility did not provide an account statement until July and it was inaccurate. Surveyor reviewed R1's copy of R1's Resident Statement Landscape from R1's Resident Fund Management Service (RFMS) account. R1 stated all the Resident Advance Cash withdrawals were not R1. R1 did not receive them. R1 stated the last time the facility gave R1 money from the Trust Fund (RFMS account) was last year. On 7/09/2024 at 1:21 PM, V4 (Psychiatric Rehabilitation Services Director) stated assisting V16 (Business Office Manager) with Trust Fund activities. V4 stated the residents will let staff know how much they want to withdraw, facility hands them the money in cash, and residents will sign for the money. V4 stated when it came to R1's funds, V4 signed for the money and V4 and a witness would deliver the cash to R1 in the bedroom. V4 stated R1 was alert and oriented and able to sign for self, but V4 signed for the money. Surveyor asked why staff could not assist R1 to the business office or why staff couldn't bring the withdrawal sheet to R1. V4 stated it was how V34 used to do it so V4 followed the same process. During a follow-up interview with R1 on 7/09/2024 at 1:51 PM, R1 stated did not receive any of the listed Resident Advance Cash withdrawals from RFMS account this year. R1 stated the process last year was that V4 would hand over the money in cash and R1 would sign a sheet of paper that had the date and R1's name printed on it to acknowledge that R1 received the cash. R1 stated facility has not given R1 money from RFMS account. R1 requested to see invoices and receipts of the withdrawals but facility only provided the July statement. On 7/09/2024 at 2:29 PM, V13 (Escort/Resident Assistant) stated also signing out R1's withdrawal forms. V13 stated there was always two people that went up to R1's room. Staff would count the money in front of R1 and hand it over to R1. V13 stated R1 did not sign for the money. V13 stated that's how the facility trained V13 to do it and went along with it. On 7/09/2024 at 3:09 PM, V16 stated R1 is alert but bedbound. When R1 wanted money, V16 would count the money, hand it to another staff to count the money, then place the money in an envelope with R1's name and dollar amount written on the envelope, and seal it with tape. Then two staff will go up to R1's room, count the money in front of R1, and hand the cash over to R1. V16 stated staff will sign for the money. R1 did not sign the withdrawal form or go down to the business office to sign it. V16 stated this was the process taught to V16 by V4 who used to do the process with V34 (former Business Office Manager). Reviewed 2024 Cash Withdrawal Forms from 4/4, 4/11, 4/18, 4/25, 5/2, 5/9, and 5/16 with V16. Staff including V4, V13, and V16 signed for R1's cash withdrawals. Surveyor also compared the Cash Withdrawal Forms with R1's Resident Statement Landscape from RFMS account printed 5/29/2024. R1's RFMS statement documents in part a Resident Advance Cash of $275 on 4/04/2024. The Cash Withdrawal Form dated 4/04/2024 documents in part that facility took out $100. No other documentation explaining where the difference of $175 went. The rest of the Resident Advance Cash withdrawals on the RFMS statement do not have the same dates as those on the Cash Withdrawal forms. The Cash Withdrawal forms were also incomplete and did not match the total amount taken from R1's RFMS account. During a telephone interview with V17 (R1's Family Member/Power of Attorney) on 7/09/2024 at 3:35 PM, V17 stated at one point earlier in the year when R1 requested funds, facility informed R1 that R1 didn't have any more money. When R1 inquired about where the money went, facility provided different answers. V17 came to facility around 5/9/2024 and asked V4 where R1's money went. V17 stated facility provided different answers from the money going towards private care, to social security taking it, and Medicaid taking it. V17 stated facility did not explain the charges or how much was taken. Facility did not provide itemized bill or account statement during visit. During a joint interview on 7/10/2024 at 9:36 AM, V1 (Administrator) and V2 (Director of Nursing) stated that R1 was alert and oriented. V2 stated R1 can sign for self. V2 stated R1 can sit in a wheelchair and staff can assist R1 to the business office. V1 stated speaking to R1 on 6/04/2024 regarding R1's personal fund concerns. V1 stated R1 asked for statements. V1 stated authorizing staff to provide R1 with a statement on 7/02/2024. V1 stated facility is supposed to provide quarterly statements to residents and if needed upon request. Reviewed R1's progress notes and no notes pertaining to R1's check or whether facility provided R1 quarterly statements of personal funds. Facility's Resident Personal Trust Funds Policy and Procedure dated 5/2023 documents in part: Residents will be provided with receipts of any deposits to their trust accounts and will sign the facility's copy of the receipt indicating their authorization for the any withdrawals. Facility provided surveyor a copy of Illinois Long-Term Care Ombudsman Program's Residents' Rights for People in Long-Term Care Facilities booklet (Rev. 11/18). It documents it part: You have the right to manage your own money. The facility must not require you to let them manage your money or be your Social Security representative payee. You may see your financial record at any time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to make prompt efforts to resolve a grievance and keep a resident updat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to make prompt efforts to resolve a grievance and keep a resident updated on the progress of the investigation for one (R1) out of three residents who had spoken to staff regarding their concerns. Findings include: R1 was admitted to the facility on [DATE] with diagnosis not limited to Paraplegia, Low Back Pain, Psychosis, Bipolar Disorder and Anemia. R1's MDS (Minimum Data Set) BIMS (Brief Interview for Mental Status) score is 15 indicating intact cognitive response. Document titled Concern/Compliment Form date received: 05/09/24 document in part: Name of person voicing concern/compliment: R1. Concern/compliment reported to V4 (Psychiatric Rehabilitation Services Director): R1 had a check for $10,000 that was deposited at the end of February. R1 takes out money from her trust fund each week. The $10,000 was not reflecting in account. R1 was upset because it is her money. Documentation of Facility Follow-up: Date assigned: 05/09/24, Expected date of resolution: 05/16/24. Actions/Interventions implemented to resolve concern: I reached out to a representative who is with the previous owners financing. The representative looked into R1 account to see what was going on. Resolution of Concern: Medicaid will not pay with that amount of money in R1 account. $6960 paid for room and board. $3040 was put into R1 account. 2980.19 was paid for R1 care. R1 has $160 left from $10,000. Methods of Notification Utilized: In-person date 05/21/24. Was the resident/representative satisfied with resolution? No. If no, provide explanation. Administrator Signature dated 05/23/24. Email presented dated 06/20/24 document in part: Cc: V1 (Administrator) Subject: Financial Question at Nursing Home. My name is R1. I reside at the Nursing Home . After a year and a half, I learned someone signed me up for Private Care which resulted in a past due balance of approximately $10,000 for Room & Board. I never received an invoice, nor was contacted about repaying. My family's Estate Lawyer sent me a Trust Funds check for $10,000 to which I deposited with my Business Accountant. After a considerable amount of requests for weekly small increments, none came. That is when I discovered the money was misused with no accountability offered. I am seeking assistance for the return of my Trust Funds so my weekly disbursement amounts can return. Email presented dated 07/03/24 08:52 AM document in part: Subject; Previous Facility Owner: Payments Owed to New Owner as of 07/03/24. I have reviewed all funds received by the previous owner and the money owed to the new owner is as of today is $0.00. Attached is the spreadsheet with details, along with proof of ACH (Automated Clearing House) refund for R1's remaining $6960 from her check for $10K. Email presented dated 07/03/24 08:58 AM document in part: Subject; Previous Facility Owner: Payments Owed to New Owner as of 07/03/24. Are the remaining funds to be deposited into RFMS (Resident Fund Management Services or the new owner operating account? Remaining $6960.00 where is it coming from, Inheritance check received? Is this amount due all to resident to keep? Email presented dated 07/03/24 09:14 AM document in part: Subject; Previous Facility Owner: Payments Owed to New Owner as of 07/03/24. It's due to R1's trust. Please see attached check, along with refund request. It was the second estate check R1 received; R1 is entitled to the entire amount. Email presented dated 07/10/24 09:17 AM document in part: Subject; Previous Facility Owner - R1. Can you provide the statement that the previous facility owner tried to repay R1. Email presented dated 07/10/24 10:03 AM document in part: Subject; Previous Facility Owner - R1. Hi V1 (Administrator, I have not gotten any statement from the previous owner other than emails attached 7/1 and 7/3 when they transferred remaining of R1's inheritance check. Email presented dated 07/10/24 11:08 AM document in part: Subject; Previous Facility Owner - Payments Owed to New owner as of 07/03/24 Hello, please find attached wire confirmation to the New Facility Owner 07/03/24. Also, proof of MEDI LTC (Medical Electronic Data Interchange Long Term Care) for Income due was changed on 05/10/24 to $0.00 due. She must not have any income according to Medicaid. I have made corrections in electronic health record and a total refund check due to R1 would be $9940.00. Hope this helps. I will complete refund request tomorrow. On 07/10/24 at 10:50 AM R1 stated V1 (Administrator) came in aggressive today and said that I am going to get 9000 some odd dollars. I was trying to contact V4 (Psychiatric Rehabilitation Services Director), and she was not picking up the phone. I sent people to go get V4. I told V4 that I want invoices and the statement about private care, but they were trying to keep things between themselves. I was hurt and it crushed me. My head was hurting, I had a feeling of sadness, I felt hopeless, and I cannot trust anyone. The statement was printed on 07/01/24. I started asking in April and was told that it's transferring over. Social Service from February until now has literally ignored me. That prompted me to ask V4 to get V1 (Administrator). Everyone kept telling me V1 was too busy. I told V8 (Housekeeping Director) on multiple occasions at the beginning of June. V1 came one time after I contacted the state. Today was the second time that I have seen V1. I have been trying to speak to V4 and she is too busy. I wanted to talk to V1 a few days later when V4 came she (V4) said that he (V1) is busy. I cc'd (carbon copy) him (V1) on emails not knowing that the email that I was using was his (V1) and was trying to get a response. I typed a message for the facility previous owners and current owners on their website. I also sent an email to the BBB (Better Business Bureau), and I went to the nursing website for the state and City of Chicago inspector general. It was one group that I sent an email to in June and the administrator came up here and said that he is aware of the money; I am not allowed to have any money because I have room and board, it is Medicaid and they do not allow you to have money. I called the state Medicaid and was told that my services were never interrupted. Medicaid said that they covered that, and those charges were paid. V1 never came back to my room, until today is the second day that I saw V1. On 07/10/24 12:23 PM V8 (Housekeeping Director) stated One-time R1 told me that she (R1) wanted to speak to the administrator. I told the administrator, but I don't know if he V1 (Administrator) went to speak to her (R1). I don't know when it was. R1 was concerns about something about her (R1) money. I told R1 the administrator was busy. V1 was in the office with his work and was doing something. I saw V1 was busy, so I did not want to disturb him. At that time, I told R1 that V1 was too busy to see her. When I saw V1 after he finished his work, I told him (V1) that R1 wanted to see him. On 07/10/24 at 09:37 AM V1 (Administrator) stated I spoke to R1 and $6960.00 will be given to her. They had R1 in the system as private pay but that was a mistake and I know it was wrong. It was inaccurate and they realized that. R1 asked me what she should do with the check. On June 4 I informed V4 (Psychiatric Rehabilitation Services Director), and I personally have not spoken to R1 again. R1 copies me on emails but I don't respond to the emails. R1 has emailed the [NAME], state senator and I can't respond to those emails. I have not given her any update since that because I did not have concrete information. I have not because I did not know for sure, and I still don't know but I believe it. R1 did receive a follow-up from V4 but not from me specifically. R1 was given an update on July 2 when I authorized that they could provide her (R1) statement. If they request their statement, it is provided more frequently then quarterly. On 07/10/24 at 10:11 AM V1 (Administrator) stated I will go speak to R1 today. I will educate V16 (Business Office Manager) on better communication with the residents. On 07/10/24 at 12:17 PM V1 (Administrator) stated all of R1 emails were in July. I think I went to see her. I am pretty sure that V4 (Psychiatric Rehabilitation Services Director) made a concern form. On 07/10/24 at 12:19 PM V2 (Director of Nursing) stated if a resident come to me with a concern I do a concern form, go to the administrator and he will direct me. I will go to the nurse, and I give the resident an update. On 07/10/24 at 01:51 PM V1 (Administrator) stated it is possible that V8 (Housekeeping Director) made me aware that R1 wanted to speak to me. I don't recall if I went to speak to R1. For the most part I go up to speak to the residents unless they can come to my office. I have received calls to my office from R1. The calls were concerning the trust fund, the 10,000-dollar check. When I realized, R1 had spoken to social security, that is when I probably went up to talk to her (R1). I could have spoken to R1 twice about the trust fund. I do not recall how many times I saw her (R1) about the trust fund or when I talked to her. On 07/10/24 at 12:35 PM V4 (Psychiatric Rehabilitation Services Director) stated I don't know anything about R1's account because I don't have access to it. R1 asked why she (R1) is not getting money. I said that I will talk to the business office. There was an issue that corporate was dealing with I relayed that to R1. I don't know when R1 asked me, and I don't have an exact date. I told R1 corporate was looking into her funds, having some issue with social security and when we had a final answer, I would let her (R1) know. I went in to speak to R1. R1 asked me about her check in May and what was going on. I got in contact with the Previous Facility Owners to find out what was going on. R1's check was deposited, R1 signed the check over, and it went to room and board because R1 was private pay. R1 was not happy. I went to my administrator and let him know what was going on and I filed out a concern form. I don't know what the administrator did. I didn't know anything until today. When we fill out the concern forms, we talk to who would be responsible to get a resolution. On 07/11/24 at 09:30 V1 (Administrator) stated I believe V4 (Psychiatric Rehabilitation Services Director) wrote the concern/complaint form and that is my signature. The concern/complaint form was written on 05/09/24 and I signed it on 05/23/24. I did not go in to see R1 at that time. At the time the Previous Facility Owners said that R1 owed the money. R1 continued to complain after 05/23/24. There were emails back and forth with the previous facility owners and R1's check was deposited in February. We changed ownership on 03/01/24. We were told per R1's account that R1 owed money. R1 was listed as private pay. I don't know who changed it, but when we took a deeper dive, the fact that R1 was not supposed to be private pay was incorrect. We requested that the Previous Facility Owners refund R1's money and it is in process. R1 is owed even more then it was requested. The request for R1 refund was on 07/02/24. I don't know if R1 was notified that she would be receiving a refund, but I did not personally tell R1. I did not respond to R1 in the emails, but I did go up to see R1. R1 explained that she felt we were wrong, and I told her that I would take a deeper look into it. I don't have the exact date but sometime in the past couple of weeks. R1 should not have been coded as private pay and I have no idea who changed it. If there is a grievance, we try to address the resident concerns. If the resident is not satisfied with the outcome we try to explain depending on the case. I took another look into R1 funds. This particular issue took time and we provided R1 statements that she (R1) did owe the money, but the statement was incorrect. Someone in our corporate team discovered the error. On 07/11/24 at 12:42 PM V1 (Administrator) stated it took a long time to get an answer about R1 funds and I already requested the money a week ago. On 05/23/24 when I signed the concern/complaint form R1 was dissatisfied with the outcome. I did not think it was more merit to it and that it was more of an issue. Once R1 escalated the issue based on the emails that she was sending and cc'd me in, I did not respond to the emails. I went up to speak to R1. After 06/20/24 I did not speak with R1. I was waiting for it to be concrete, and I actually had news for R1. I did not update R1 with every step. R1 was unhappy but I did not feel the need to update R1 every day. I could have given R1 step by step, but I did not. The previous facility owners believed it was their money. On 07/11/24 at 09:46 AM V4 (Psychiatric Rehabilitation Services Director) stated I wrote out the grievance log. Me and V1 (Administrator) went to talk to R1 together and V1 told R1 that he (V1) would look into it further. There was no follow-up from me after that. Once we get a concern we direct it to the appropriate department, look into it and come up with a resolution. We keep looking into it until we can come up with a resolution that the residents are happy at the end of it. After May I did not talk to R1 about her funds again. I don't think I have seen R1 since May. On 07/11/24 at 10:04 AM V6 (social worker) stated I have worked here for 2 weeks. I started working here on June 20. I am not sure when I spoke to R1. When I went to go see R1 she had concerns about her (R1) trust fund. On 07/11/24 at 11:56 AM V16 (Business Office Manager) stated R1 funds was brought to my attention concerning her (R1) not receiving her trust fund and asset amount that she received, the $10,000 check. In the middle of May R1 mentioned it to me. R1 shared it with the old business manager and social service. I reached out to social service because I did not have a lot of information. I got with V4 (Psychiatric Rehabilitation Services Director) to ask questions about R1 matter. V4 reached out to the Previous Facility Owners to see what happen to R1 funds. I updated R1 to let her know V4 was reaching out to the Previous Facility Owners. I was working with social service, but I did not follow up with R1. V4 had reached out to give R1 an update in May. I did see R1 one more time and she (R1) was concerned about not being able to provide funds for her kids on 05/07/24. I cash app R1 $50. When there is a grievance, we have to make copies of the check, let them know and update them on the policy. It should be documented, and the administrator need to know. If the grievance is not resolved to the resident's satisfaction, we go back and keep searching for the answers that the resident need. According to Social Service R1 was not satisfied with her (R1) funds. I do not feel that we did our due diligence to get her funds. I did not see R1 after 05/07/24. I never asked and I should have followed up when V4 said she (V4) spoke to R1 about the situate but I didn't, I should have. Document titled In service Date: undated, Topic: Addressing business office issues timely and professionally. admission Packet document in part: 13. Grievance. All residents shall have the right to voice concerns, grievances or complaints which affect their lives at the facility without fear of discrimination, reprisal, coercion, or restraint. Contract Between Resident and Facility: No resident shall be deprived of any rights, benefits, or privileges. 1. The right to live in an environment that promotes and supports each resident's dignity, individuality, independence, self-determination, privacy, and choice and to be treated with consideration and respect: 18. The right to have the resident's family, guardian, representative, conservator and any private or public agency financially responsible for the resident's care be notified immediately whenever unusual circumstances such as accidents, sudden illness, disease, unexplained absences, extraordinary resident charges, [NAME], or related administrative matters arise. 30. The right to a minimum of 30-day notice of any changes in a fee or charge or the availability of service; Our facility makes every attempt to resolve issues at the facility level through our formalized concern/compliment process. Residents' Rights for People in Long-Term Care Facilities document in part: You must not be abused, neglected, or exploited by anyone - financially, physically, verbally, mentally, or sexually. You have the right to complain to your facility and to get a prompt response. Your facility may not threaten or punish you in any way for asserting your rights or contacting outside organizations an advocates. Policy: Titled: Concerns/Grievance review date 01/10/24 document in part: It is the policy of this facility that each resident has the right to voice grievances to the facility or other agency or entity that hears grievances without discrimination or reprisal and without fear of discrimination or reprisal. 1. Notification that Grievances/Concerns may be filed anonymously; A response in writing may be requested; and the grievance must be answered within 72 hours is required. 3. If possible, upon receiving the grievance or concern, attempt to resolve the grievance or direct the resident or family member to the appropriate department head or the administrator. 6. The department head is responsible for investigating the grievance or concern and speaking with the resident or family member who made the complaint regarding both the concern and possible resolution. 8. The Administrator will be the designated Grievance officer and will review the completed form and action taken and do a follow-up necessary.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record view the facility failed to report an allegation of misappropriation of a resident funds by failin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record view the facility failed to report an allegation of misappropriation of a resident funds by failing to submit a report within the required time frame to the Illinois State agency for one (R1) of one resident reviewed for the abuse. Findings Include: R1 was admitted to the facility on [DATE] with diagnosis not limited to Paraplegia, Low Back Pain, Psychosis, Bipolar Disorder and Anemia. R1's MDS (Minimum Data Set) BIMS (Brief Interview for Mental Status) score is 15 indicating intact cognitive response. Document titled Concern/Compliment Form date received: 05/09/24 document in part: Name of person voicing concern/compliment: R1. Concern/compliment reported to V4 (Psychiatric Rehabilitation Services Director): R1 had a check for $10,000 that was deposited at the end of February. R1 takes out money from her trust fund each week. The $10,000 was not reflecting in account. R1 was upset because it is her money. Documentation of Facility Follow-up: Date assigned: 05/09/24, Expected date of resolution: 05/16/24. Actions/Interventions implemented to resolve concern: I reached out to a representative who is with the previous owner financing. The representative looked into R1 account to see what was going on. Resolution of Concern: Medicaid will not pay with that amount of money in R1 account. $6960 paid for room and board. $3040 was put into R1 account. 2980.19 was paid for R1 care. R1 has $160 left from $10,000. Methods of Notification Utilized: In-person date 05/21/24. Was the resident/representative satisfied with resolution? No. If no, provide explanation. Administrator Signature dated 05/23/24. Email presented dated 06/20/24 document in part: Cc: V1 (Administrator) Subject: Financial Question at Nursing Home. My name is R1. I reside at the Nursing Home in Chicago's Park Ridge Neighborhood. After a year and a half, I learned someone signed me up for Private Care which resulted in a past due balance of approximately $10,000 for Room & Board. I never received an invoice, nor was contacted about repaying. My family's Estate Lawyer sent me a Trust Funds check for $10,000 to which I deposited with my Business Accountant. After a considerable amount of requests for weekly small increments, none came. That is when I discovered the money was misused with no accountability offered. I am seeking assistance for the return of my Trust Funds so my weekly disbursement amounts can return. Email presented dated 07/03/24 08:52 AM document in part: Subject; Previous Facility Owner: Payments Owed to New Owner as of 07/03/24. I have reviewed all funds received by the previous owner and the money owed to the new owner is as of today is $0.00. Attached is the spreadsheet with details, along with proof of ACH (Automated Clearing House) refund for R1's remaining $6960 from her check for $10K. Email presented dated 07/03/24 08:58 AM document in part: Subject; Previous Facility Owner: Payments Owed to New Owner as of 07/03/24. Are the remaining funds be deposited into RFMS (Resident Fund Management Services or the new owner operating account? Remaining $6960.00 where is it coming from, Inheritance check received? Is this amount due all to resident to keep? Email presented dated 07/03/24 09:14 AM document in part: Subject; Previous Facility Owner: Payments Owed to New Owner as of 07/03/24. It's due to R1's trust. Please see attached check, along with refund request. It was the second estate check R1 received; R1 is entitled to the entire amount. Email presented dated 07/10/24 09:17 AM document in part: Subject; Previous Facility Owner - R1. Can you provide the statement that the previous facility owner tried to repay R1. Email presented dated 07/10/24 10:03 AM document in part: Subject; Previous Facility Owner - R1. Hi V1 (Administrator, I have not gotten any statement from the previous owner other than emails attached 7/1 and 7/3 when they transferred remaining of R1's inheritance check. Email presented dated 07/10/24 11:08 AM document in part: Subject; Previous Facility Owner - Payments Owed to New owner as of 07/03/24 Hello, please find attached wire confirmation to the New Facility Owner 07/03/24. Also, Medical Electronic Data for Income due was changed on 05/10/24 to $0.00 due. She must not have any income according to Medicaid. I have made corrections in electronic health record and a total refund check due to R1 would be $9940.00. Hope this helps. I will complete refund request tomorrow. On 07/10/24 at 10:50 AM R1 stated V1 (Administrator) came in aggressive today and said that I am going to get 9000 some odd dollars. I was trying to contact V4 (Psychiatric Rehabilitation Services Director), and she was not picking up the phone. I sent people to go get V4. I told V4 that I want invoices and the statement about private care, but they were trying to keep things between themselves. I was hurt and it crushed me. My head was hurting, I had a feeling of sadness, I felt hopeless, and I cannot trust anyone. The statement was printed on 07/01/24. I started asking in April and was told that it's transferring over. Social Service from February until now has literally ignored me. That prompted me to ask V4 to get V1 (Administrator). Everyone kept telling me V1 was too busy. I told V8 (Housekeeping Director) on multiple occasions at the beginning of June. V1 came one time after I contacted the state. Today was the second time that I have seen V1. I have been trying to speak to V4 and she is too busy. I wanted to talk to V1 a few days later when V4 came she (V4) said that he (V1) is busy. I cc'd (carbon copy) him (V1) on emails not knowing that the email that I was using was him (V1) and was trying to get a response. I typed a message for the facility previous facility owners and current owners on their website. I also sent an email to the BBB (Better Business Bureau), and I went to the nursing website for the state and City of Chicago inspector general. It was one group that I sent an email to in June and the administrator came up here and said he is aware of the money; I am not allowed to have any money because I have room and board. It is Medicaid and they do not allow you to have money. I called the state Medicaid and was told that my services were never interrupted. Medicaid said that they covered that, and those charges were paid. V1 never came back to my room until today is the second day that I saw V1. On 07/10/24 12:23 PM V8 (Housekeeping Director) stated One-time R1 told me that she (R1) wanted to speak to the administrator. I told the administrator, but I don't know if he V1 (Administrator) went to speak to her (R1). R1 was concerns about something about her (R1) money. When I saw V1 after he finished his work, I told him (V1) that R1 wanted to see him. On 07/10/24 at 09:37 AM V1 (Administrator) stated I spoke to R1 and $6960.00 will be given to her. They had R1 in the system as private pay but that was a mistake and I know it was wrong. It was inaccurate and they realized that. R1 asked me what she should do with the check. On June 4 I informed V4 (Psychiatric Rehabilitation Services Director), and I personally have not spoken to R1 again. R1 copies me on emails but I don't respond to the emails. R1 has emailed the [NAME], state senator and I can't respond to those emails. I have not given her any update since that because I did not have concrete information. I have not because I did not know for sure, and I still don't know but I believe it. R1 did receive a follow-up from V4 but not from me specifically. R1 was given an update on July 2 when I authorized that they could provide her (R1) statement. If they request their statement, it is provided more frequently then quarterly. On 07/10/24 at 10:11 AM V1 (Administrator) stated I will go speak to R1 today. I will educate V16 (Business Office Manager) on better communication with the residents. On 07/10/24 at 12:17 PM V1 (Administrator) stated all of R1 emails were in July. I think I went to see her. I am pretty sure that V4 (Psychiatric Rehabilitation Services Director) made a concern form. On 07/10/24 at 12:19 PM V2 (Director of Nursing) stated if a resident come to me with a concern I do a concern form, go to the administrator and he will direct me. On 07/10/24 at 01:51 PM V1 (Administrator) stated it is possible that V8 (Housekeeping Director) made me aware that R1 wanted to speak to me. I don't recall if I went to speak to R1. For the most part I go up to speak to the residents unless they can come to my office. I have received calls to my office from R1. The calls were concerning the trust fund, the 10,000-dollar check. When I realized, R1 had spoken to social security, that is when I probably went up to talk to her (R1). It could have spoken to R1 twice about the trust fund. I do not recall how many times I saw her (R1) about the trust fund or when I talked to her. On 07/10/24 at 12:35 PM V4 (Psychiatric Rehabilitation Services Director) stated R1 asked why she (R1) is not getting money. I said that I will talk to the business office. There was an issue that corporate was dealing with I relayed that to R1. I don't know when R1 asked me, I don't have an exact date. I told R1 corporate was looking into her funds, having some issue with social security and when we had a final answer, I would let her (R1) know. I went in to speak to R1. R1 asked me about her check in May and what was going on. I got in contact with the Previous Facility Owners to find out what was going on. R1's check was deposited, R1 signed the check over, and it went to room and board because R1 was private pay. R1 was not happy. I went to my administrator and let him know what was going on and I filed out a concern form. I don't know what the administrator did. When we fill out the concern forms, we talk to who would be responsible to get a resolution. On 07/11/24 at 09:30 V1 (Administrator) stated I believe V4 (Psychiatric Rehabilitation Services Director) wrote the concern/compliment form and that is my signature. The concern/compliment form was written on 05/09/24 and I signed it on 05/23/24. I did not go in to see R1 at that time. At the time the Previous Facility Owners said that R1 owed the money. R1 continued to complain after 05/23/24. There were emails back and forth with the previous facility owners and R1's check was deposited in February. We changed ownership on 03/01/24. We were told per R1's account that R1 owed money. R1 was listed as private pay. I don't know who changed it, but when we took a deeper dive, the fact that R1 was not supposed to be private pay. We requested that the Previous Facility Owners refund R1's money and it is in process. R1 is owed even more then it was requested. The request for R1 refund was on 07/02/24. I don't know if R1 was notified that she would be receiving a refund, but I did not personally tell R1. I did not respond to R1 in the emails, but I did go up to see R1. R1 explained that she felt we were wrong, and I told her that I would take a deeper look into it. I don't have the exact date but sometime in the past couple of weeks. R1 should not have been coded as private pay and I have no idea who changed it. If there is a grievance, we try to address the resident concerns. If the resident is not satisfied with the outcome we try to explain depending on the case. I took another look into R1 funds. This particular issue took time and we provided R1 statements that she (R1) did owe the money, but the statement was incorrect. Someone in our corporate team discovered the error. On 07/11/24 at 12:42 PM V1 (Administrator) stated it took a long time to get an answer about R1 funds and I already requested the money a week ago. On 05/23/24 when I signed the concern/compliment form R1 was dissatisfied with the outcome. I did not think it was more merit to it and that it was more of an issue. Once R1 escalated the issue based on the emails that she was sending and cc'd me in, I did not respond to the emails. I went up to speak to R1. After 06/20/24 I did not speak with R1. I was waiting for it to be concrete, and I actually had news for R1. I did not update R1 with every step. R1 was unhappy but I did not feel the need to update R1 every day. I could have given R1 step by step, but I did not. The previous facility owners believed it was their money. On 07/11/24 at 09:46 AM V4 (Psychiatric Rehabilitation Services Director) stated I wrote out the grievance log. Me and V1 (Administrator) went to talk to R1 together and V1 told R1 that he would look into it further. Once we get a concern we direct it to the appropriate department, look into it and come up with a resolution. We keep looking into it until we can come up with a resolution that the residents are happy at the end of it. On 07/11/24 at 10:04 AM V6 (social worker) stated I have worked here for 2 weeks. I started working her on June 20. I am not sure when I spoke to R1. When I went to go see R1 she had concerns about her (R1) trust fund. 07/11/24 at 11:56 AM V16 (Business Office Manager) stated R1 funds was brought to my attention concerning her (R1) not receiving her trust fund and asset amount that she received, the $10,000 check. In the middle of May R1 mentioned it to me. R1 shared it with the old business manager and social service. I reached out to social service because I did not have a lot of information. I got with V4 (Psychiatric Rehabilitation Services Director) to asked questions about R1 matter. V4 reached out to the Previous Facility Owners to see what happen to R1 funds. I updated R1 to let her know V4 was reaching out to the Previous Facility Owners. I was working with social service, but I did not follow up with R1. V4 had reached out to give R1 an update in May. I did see R1 one more time and she (R1) was concerned about not being able to provide funds for her kids on 05/07/24. When there is a grievance, we have to make copies of the check, let them know and update them on the policy. It should be documented, and the administrator need to know. If the grievance is not resolved to the resident's satisfaction, we go back and keep searching for the answers that the resident need. According to Social Service R1 was not satisfied with her (R1) funds. I do not feel that we did our due diligence to get her funds. I did not see R1 after 05/07/24. I never asked and I should have followed up when V4 said she (V4) spoke to R1 about the situate but I didn't, I should have. On 07/12/24 at 11:29 AM per telephone interview the surveyor asked V1 (Administrator) Based on the emails that were emailed to me dated 06/20/24 was that the date that you went to speak to R1 about her funds. V1 responded, I went [NAME] speak to R1 and take a second at her finances. The surveyor then asked V1 when you realized there was an error with R1 funds would this be considered misappropriation of the resident funds. V1 responded I personally don't think so. The previous facility owners made a mistake and put R1 under personal pay. I don't think no one intentionally tried to take R1 funds. R1 was misclassified resulting in R1 not being able to use her funds. I knew the previous facility owners had the money. I was told R1 owed the money that's why they took the money. When I look into it more R1 was not private pay. R1 was switch to private pay and we are going to reimburse R1 and back and bill Medicaid. Surveyor asked V1 should you have reported it to IDPH (Illinois Department of Public Health). V1 responded, I don't know I guess not. I was looking into it. At that time, I was under the impression that R1 owed the money. It was a miscalculation. I feel at the time the previous facility owners made a mistake. I don't think a mistake was theft. I don't think they were purposely doing it. Do you think I should be reported it? I don't think it was theft that's why I did not report it. On 07/12/24 at 12:46 PM per telephone interview V1 (Administrator) stated I went ahead and sent a report, you are the first person that said theft and anytime there is theft I report it. Document titled In service Date: undated, Topic: Addressing business office issues timely and professionally. admission Packet document in part: 13. Grievance. All residents shall have the right to voice concerns, grievances or complaints which affect their lives at the facility without fear of discrimination, reprisal, coercion, or restraint. Contract Between Resident and Facility: No resident shall be deprived of any rights, benefits, or privileges. 1. The right to live in an environment that promotes and supports each resident's dignity, individuality, independence, self-determination, privacy, and choice and to be treated with consideration and respect: 18. The right to have the resident's family, guardian, representative, conservator and any private or public agency financially responsible for the resident's care be notified immediately whenever unusual circumstances such as accidents, sudden illness, disease, unexplained absences, extraordinary resident charges, [NAME], or related administrative matters arise. 30. The right to a minimum of 30-day notice of any changes in a fee or charge or the availability of service; Our facility makes every attempt to resolve issues at the facility level through our formalized concern/compliment process. Residents' Rights for People in Long-Term Care Facilities document in part: You must not be abused, neglected, or exploited by anyone - financially, physically, verbally, mentally, or sexually. You have the right to complain to your facility and to get a prompt response. Your facility may not threaten or punish you in any way for asserting your rights or contacting outside organizations an advocates. Document titled Facility Reported Incidents dated 07/12/24 document in part: Incident Category: Resident Abuse. Initial Policy: Titled: Abuse Policy and Prevention Program dated 10/22 document in part: this facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by the staff and mistreatment of residents. This will be done by implementing systems to promptly and aggressively investigate all reports and allegations of abuse, neglect, exploitation, misappropriation of property and mistreatment, and making the necessary changes to prevent further occurrences. Misappropriation of resident property means the deliberate misplacement, exploitation, or wrongful temporary, or permanent use of a resident's belongings or money without the residence consent. V. Internal reporting requirements and identification of allegations: employees are required to report any incident, allegation or suspicion of potential abuse, neglect, exploitation, mistreatment, or misappropriation of resident property they observe, hear about, or suspect to the administrator immediately, to an immediate supervisor who must then immediately report it to the administrator or the compliance officer. Any allegation abuse or any incident that results in serious bodily injury will be reported to the Illinois Department of Public health immediately, but not more than two hours after the allegation of abuse. VIII. External reporting: 1. Initial reporting of allegations. When an allegation of abuse, exploitation, neglect, mistreatment, or misappropriation of resident property has been made, the administrator, or designee, shall notify Department of Public health's regional office immediately by telephone or fax.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility [A] failed to ensure housekeeping services were provided to maintain a clean a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility [A] failed to ensure housekeeping services were provided to maintain a clean and sanitary environment related to offensive odors, unclean floors, and bathrooms [B] failed to ensure the facility's furniture, equipment, plumbing, and over bed light fixtures were functioning properly for 8 [R1, R2, R5, R6, R7, R8, R9, R10] out of 10 residents in the sample reviewed for a homelike environment. Findings include: R2's clinical record indicates in part; R2 was admitted on [DATE] with medical diagnosis of acute bronchospasm, asthma, chronic obstructive pulmonary disease, schizoaffective disorder, auditory hallucinations, anxiety disorder, essential (primary) hypertension, and bipolar disorder. R2's Minimum Data set, Brief Interview dated 5/10/24, scored [02], indicates R2 is moderately impaired. During the facility tour dates of 7/9/24 thru 7/12/24, surveyor noted foul odors, missing drawers on R2, R5, R7, R8 bedside dressers, and noted one of the elevators was out of service. On 7/9/24 at 10:26 AM surveyor and V32 [Certified Nurse Assistant] observed a yellow liquid substance, on R2's bathroom floor and surround the toilet and underneath sink area. V32 stated, R2's bathroom smells with a strong urine odor, because one of the residents in this room urinates on the floor then places paper towel on top of the urine. I will get housekeeping in her to clean. On 7/10/23 at 9:45 AM, surveyor and V11 [Housekeeper] observed a yellow liquid substance on R2's bathroom floor with toilet paper scattered on the floor. V11 stated, I have not cleaned this bathroom today. I will clean the bathroom next. The yellow substance is urine. I know its urine because there is a strong odor of urine. The bathroom is shared between two bedrooms which is most of the time six residents. The bathrooms need frequent cleaning. On 7/9/24, at 11:03 AM, R2 stated, I have not had dresser drawers, just a big open space for my clothes, since I was admitted here. One of the elevators does not work, so if I do not want to wait for the other elevator, then I take the stairs. I take the stairs, because I want to, I am not forced. On 7/9/24 at 11:47 AM, surveyor observed R5's bed side dresser with missing drawers. R5 stated, My drawers have been missing for a long time, and I have no place for my personal items. The toilet gets clogged up all the time. Sometimes I wait a couple of days before the toilet is fixed. Also, sometimes my foot gets caught in the empty space that's missing floor tile inside the bathroom entrance. On 7/9/24, at 12:20 PM, V9 [Registered Nurses] stated, There is a lot of missing drawers, the maintenance department is made aware for at least a few months. On 7/9/24 at 11:53 AM, surveyor, V7 [Housekeeper], and V8 [ Housekeeping Director] observed a brown substance in five areas on R6's privacy curtain with foul odor, and on the toilet. R6's bathroom had a strong odor of urine, with toilet papers on the floor. V8 stated, I think this room was cleaned already, I will have V7 clean the room, bathroom, toilet, and wash the privacy curtains. The urine smell comes from the residents urinating on the floor, and smearing feces on the toilet and privacy curtains. The bedroom and bathroom floor will be mopped. The toilets are frequently clogged, due to residents putting paper towels, plastic, and objects in the toilet. [V7 is Spanish speaking only]. On 7/9/24, at 12:13 PM, surveyor and V9 [Registered Nurse] observed R7's dresser was missing drawers, and one drawer was missing the front cover. R7 stated, The dressing drawers been missing for months, the administrator knows and does nothing. On 7/9/24 at 2:00 PM, R8 stated, The toilet stays clogged up all the time. My roommate R6 has bowel movements on his privacy curtains all the time, they only washed them because IDPH is in the facility. On 7/9/24 at 2:15 PM, R1 stated, My toilet been leaking with a horrible sewage smell for over three weeks. On 7/9/24 at 2:25 PM, surveyor and V5 [Maintenance Assistant] observed R1s toilet leaking water onto the floor, with foul odors. V5 stated, I was not made aware of R1's toilet leaking, I will repair the toilet today. R1 stated, V5 was made aware of my leaking toilet and foul odors three weeks ago, V5 is not telling the truth. On 7/10/24 at 11:20 AM, V12 [Maintenance Director] stated There are quite a bit of missing dresser drawers in the facility, almost every room. The administrator called out a furniture company to replace the furniture, dresser drawers, and closet doors. I am not sure when the repairs or replacements will occur. In the maintenance logbook, from 5/1/24 to 6/30/24, were completed. R9 and R10 overhead lights was reported broken on 6/13/24, was repaired on 6/13/24. On 7/10/24 at 12:18 PM, surveyor observed R9 and R10's overhead lights in the room would not turn on. R10 stated, My overhead light was broken around four to five months ago, and it was never repaired. Reviewed Facility Work Order Log: -6/13/24 R9 and R10's overhead bed light was repaired on 6/13/24. On 7/10/24 at 2:55 PM, V1 [Administrator] stated, I am aware of the broken furniture. There have been broken bedroom furniture for a few months. I called the furniture company on 7/6 /24. The company will come out and take measurements to repair and replace needed furniture. I also hired another maintenance assistant on 7/11/24 to assist with repairs. The elevator been out of service for about ten months. The company paid for a new elevator, and it is already put together, just waiting for the city to approve the elevator. The facility has another working elevator, for residents and staff. Some residents choose to use the stairs, but they are not forced. I will have V12 repair R5's bathroom floor tile today. Policy documented in part: Housekeeping Guidelines [No date] -The Administrator and Environmental Services Director will routinely make visual quality control observations to ensure that a high level of sanitation is maintained. -Housekeeping equipment shall be kept clean and in good repair, daily cleaning will be the responsibility of the user. -Housekeeping personnel shall meet facility health requirements as outlined in the personnel policies Resident Rights -Your facility must be safe, clean, comfortable and homelike
Apr 2024 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

Based on interviews and record reviews, the facility failed to keep R4 free from abuse for one out of five residents reviewed for abuse. This failure resulted in R4 sustaining abrasions to the face an...

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Based on interviews and record reviews, the facility failed to keep R4 free from abuse for one out of five residents reviewed for abuse. This failure resulted in R4 sustaining abrasions to the face and right wrist. A reasonable person would feel terrified and scared to be attacked by being punched and kicked while on the floor. Findings include: On 04/03/2024 at 12:06 PM, R4 was alert and oriented to person, place, and date. R4 had a red mark near the right eye, abrasions underneath the left eye, and a red mark to right wrist. R4 stated getting into an altercation on Monday with another resident (R5). R4 was scared because the other resident was slamming bedroom door loudly. The resident was running and cursing in the hall. R4 went to the nurses' station to ask what was going on. R4 headed back towards the bedroom. R4 stated [resident] was using [resident's] freedom of speech. I was scared with what was going on. So, I started using my freedom of speech. R4 stated the resident went into the bedroom and then all of a sudden came back out and started attacking R4 with punches. [Resident] just came out and started hitting me. I got a few scratches on my head and face. R4 stated It was a vicious attack. On 04/04/2024 at 10:58 AM, R10 stated The [resident] from across the hall was slamming the door real hard and annoying people. That [R5] was on something. [R5] was mad at everybody. R10 stated R4 asked R5 what was wrong and R5 got mad. R10 was waiting for the elevator to go downstairs when [R10] overheard R4 and R5 arguing. On 04/03/2024 at 12:22 PM, V8 (Activity Aide) stated the other resident involved in the altercation was R5. V8 stated [R5] was already agitated and running around here. V8 stated [R4] came up here near the nurses' station asking what's going on and why was [R5] agitated. I think [R4] got involved and started saying stuff like 'I'm not scare of you.' V8 stated R5 went back to bedroom while R4 stayed standing in the hallway. V8 stated Then [R5] came running out [R5's] room. I saw [R5] punching and kicking [R4]. [R5] had history of aggressive behaviors and when [R5] gets worked up [R5] gets ready to fight. You got to put [R5] on one-to-one when [R5's] agitated. On 04/03/2024 at 2:52 PM, V12 (Housekeeping Director) stated R4 was standing by the elevators near [R4's] room with arms crossed. R5 was standing close to R4. As V12 headed to the main entrance of the building, V12 head screaming. I turned around and [R5] was attacking [R4]. [R4] was lying down on the floor on [R4's] back. [R5] was standing over [R4] and punching. [R5] was also kicking [R4]. On 04/04/2024 at 10:11 AM, V15 (Certified Nurse Aide) stated R4 was on the floor and R5 was hitting and punching R4. V15 stated [R5] was agitated. One thing about [R5] is if [R5] get angry, [R5] will keep going back and forth. V15 stated R5 started getting agitated around 10:00 AM. R5 went to bedroom and slammed the door. V15 stated I think it was like 30 minutes of [R5] going back and forth. R5 came to the nurses' station and then a few minutes later, staff heard screaming. V15 stated when R5 gets agitated, they involve social service and behavioral aides. They'll try to calm R5 down. V15 stated Monday that didn't happen. On 04/04/2024 at around 11:15 AM, V16 (Psychiatric Rehabilitation Services Director stated) stated when residents are experiencing behaviors, staff usually call social services to talk to the residents. During the morning of the altercation, V16 stated there were no social workers in the building. V16 did not arrive until after the altercation between R4 and R5. V16 stated since there was no social worker in the building, the staff should have attempted to talk and redirect R5. The staff should have had R5 on one-to-one monitoring. On 04/03/2024 at 12:39 PM, V10 (Restorative Aide) stated R5 has history of verbal aggression. When [R5's] like that, we have to tell the nurse and have the male CNAs (Certified Nurse Aides) watch [R5]. Get social service to deal with it and calm [R5] down. Sometimes might need one-to-one. On 04/03/2024 at 12:18 PM, V7 (R5's assigned Nurse time of altercation) stated was not aware of R5's behaviors until after the altercation. On 04/04/2024 at 12:58 PM, V20 (Assistant Director of Nursing) stated if R5 is agitated, R5 needs one-to-one monitoring. V20 stated if R5 was pacing or running down the hall, that was abnormal behavior for [R5]. V20 stated staff should have intervened and assessed the situation to see why [R5] was pacing and running down the hall. R5's comprehensive care plan contains a focus that documents in part that R5 has the potential to be physically and verbally aggressive (initiated 02/28/2024). One intervention documents in part: Monitor/document/report [as needed] any [sign and symptoms] of resident posing danger to self and others (initiated 02/28/2024). V7's progress note about R4, dated 04/01/2024 10:00 AM, documents in part: Resident was in an alleged physical altercation by co-peer without provocation in the hallway. Noted with some abrasions to the facial area. V7's progress note about R5, dated 04/01/2024 10:00 AM, documents in part: Resident physically attacked co-resident without provocation in the hallway. Staff intervened immediately and separated residents. Resident shouted that is what you get for talking. R4's After Visit Summary papers from the hospital, dated 04/01/2024 1:23 PM, documents in part diagnosis of Abrasion. Facility presented a plan of correction education titled Behavioral Health: Behavioral Assessment, Management, Documentation & Interventions at the end of January to the nurses, CNAs, activity staff, and social service staff. Training went over early signs of agitation which included fidgeting, restlessness, and pacing. Proactive approach included immediate interventions such as removing the resident from the situation to a quiet location; providing one-to-one calming, reassurance, and allowance to vent frustration; and increasing monitoring such as one-to-one or 15-minute safety checks. Slide six of the presentation documents in part: However, based on the presence of resident-to-resident altercations, if the facility did not evaluate the effectiveness of the interventions and staff did not provide immediate interventions to assure the safety of residents, then the facility did not provide sufficient protection to prevent resident-to-resident abuse. Redirection alone is not a sufficiently protective response to a resident who will not be deterred from targeting other residents for abuse once he/she has been redirected. Facility's Abuse Policy and Prevention Program, dated 10/2022, documents in part: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents.
Mar 2024 3 deficiencies 1 IJ (1 facility-wide)
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review the facility failed to supervise (R3). A resident with criminal background history, with a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review the facility failed to supervise (R3). A resident with criminal background history, with aggressive behaviors and non-compliant with smoking, from intentionally starting a fire to R3's roommate's bed (R4). This failure has the potential to cause serious harm or death to all 123 residents in the facility at the time of incident. The facility failed to have a system to ensure that contraband and/or hazardous devices are secured and not brought into the facility. The facility lacks a system to ensure that all residents are closely monitored. The facility lacks a system to ensure that the residents' environment is free of hazards. The facility failed to report incident to IDPH. The immediate Jeopardy began on 1/21/24 at 11:30PM when R3 set R4's bed on fire. V1 (Administrator), V2 (Director of Nursing) and V11 (Corporate Nurse Consultant) were notified of the Immediate Jeopardy on 2/27/24 at 3:29PM. On 2/28/24 at 11:09AM abatement plan submitted and not approved. On 2/28/24 at 12:38PM revised abatement plan submitted and not approved. On 2/28/24 at 2:35PM revised abatement plan submitted. On 2/28/24 at 2:50PM revised abatement plan was approved. The non-compliance remains at a level two until the facility evaluates the effectiveness of the removal plan. Findings include: R3 is a [AGE] year-old male resident with a diagnosis including COPD, Bipolar Disorder, Epileptic Seizures and Schizoaffective Disorder. R3 was first admitted to the facility on [DATE]. R3 has a BIMS (Brief Interview for Mental Status) score of 15/15, cognitively intact. R3 is fully ambulatory and goes into the community unsupervised. R3 has a criminal background and has served time in Department of Corrections Correctional Center. R4 is a [AGE] year-old male with a diagnosis including Major Depressive Disorder, Bipolar Disorder and Schizophrenia. R4 has a BIMS (Brief Interview for Mental Status) score of 15/15. R4's 1/15/24 Minimum Data Set (MDS) section GG (functional abilities) shows total dependence, helper does all the effort. This resident is bed bound. R4 uses a wheelchair for mobility. Review of R3's progress behavior note dated 1/22/24 states resident (R3) came out of his room yelling that his roommate was talking, and he wanted him to be quiet and to move him out of the room. Certified Nursing Assistant (CNA) redirected resident and advised him to talk to social services in the morning for a room change. At approximately 11:30 pm the smoke detector in the room went off and the aide went to check, and the bed of his roommate (R4) was on fire. All staff responded to the fire and this writer (V20) grabbed the fire extinguisher to put out the fire. All residents were moved out of the room. 911 was contacted and responded. PPHP (Provider Partners Health Plan) was notified and order given to send this resident out to the emergency room (ER) for evaluation. Police transported resident to hospital with petition. Administrator notified of incident. On 2/20/24 at 10:39 AM V1 (Administrator) stated we were considering discharge of R3 after the fire but after speaking with the Guardian we did not. I did not file an incident with the mattress fire because nobody was hurt, and no one was touched. R3 started the fire with a lighter. R3 stated he brought the lighter in from the community. He has behaviors when we restrict him from going into the community. We let him go into the community by himself, so he does not have aggressive behaviors. Initially we wanted to involuntarily discharge him. We informed the guardian. I spoke with guardian, and we accepted R3 back. Since R3 came back social service does more frequent room checks. The social service room checks are not documented that I know of. We did a medication review. The doctor was involved in the medication review. I am not sure what doctor. We have a new Director of Nursing (DON) that just started yesterday so she will not have anything to do with this incident. On 2/20/24 at 11:17AM V5 (Social Service Director) stated I am responsible for R3. I was not here during the incident with the fire, it was about 11PM. From what was told to me R3 was in room with roommate (R4). R3 walked over and lit R4s mattress on fire. R3 ran out of the room and staff came to room. Staff put out fire and called 911. R4 was evaluated by paramedics with no injury. R4 refused to go to hospital. R3 was sent to hospital. R3 came back to facility. We had R3 restricted from going to community. We searched all belongings when R3 was in hospital. We have behavior aides on the floor doing behavior checks. There was a behavior aide on the floor during the fire incident. I am not aware of R3's non-compliant smoking incidents during his stay. I am unsure on how R3 started the fire. At the time of incident R3 was not on smoking restriction. To my knowledge R3 never threatened anyone before. R3 had verbal altercations with staff because he was restricted from community pass. The 72-hour pass restriction was in effect when he had those behaviors. He is on unrestricted pass now in the community. I believe he is out of the facility now. On 3/6/24 at 11AM V1 (Administrator) stated that R3 was put on pass restriction due to being readmitted to the facility. All residents who are newly readmitted are put on 72-hour pass restriction. This is the reason R3 was on 72-hour pass restriction. R3 was on the 72-hour pass restriction from 2/8 to 2/11/24. On 2/21/24 at 10:22AM V7 (RN) stated I was there when R3 started the fire. It was the end of the shift about 11:30PM. I saw R3 come to another nurse to have discussion. R3 walked away. Later the fire alarm went off. We dialed 911. The 2 CNAs (V21 and V22) and the night nurse (V20) ran to the room and I followed. The nurse (V20) went to get the fire extinguisher. The CAN's were covering the fire on the bed with a blanket on the corner of the mattress. The nurse came in and used the extinguisher. All residents were moved out of the room. R4's was the bed on fire. He was not injured. All residents were moved out of the room. R4, R5 and R10 were moved off the room. We (the nurses and CNAs) assessed all of them. There were no injuries. R3 was not in the room when we went in. He started the fire and left room. The fire department arrived but the fire was already out. The police then arrived. R4 said he was ok to the fire department captain and he did not want to go to hospital. We searched for a lighter, but nothing was found. He did leave the unit during the incident. He must have hidden the lighter. The police questioned him, but he stated he didn't do anything. The police took R3 from the building. R3 was taken to hospital and is now back. R3 is supposed to be monitored by the behavior aides. On 2/22/24 at 2:05PM V8 (CNA) stated I was working when the fire happened. R3 came out of his room and was yelling that R4 was making noise and he couldn't sleep. I went in the room and saw no issue. R3 went back in the room. A little while later R3 and R4's roommate pulled the nurse call. The fire alarm went off. I went in room and R4's bed was on fire at the foot of the bed. Other staff rushed in and put out the fire. The residents in the room were taken out. The fire department and police came. On 2/21/23 at 3:05PM per phone R4 stated yes R3 started my bed on fire. I didn't get hurt though. We argued before he did it. I was making some noise and he got mad. I fell asleep and was awoken by all the commotion and my bed was burning. They came in and put it out. I am in another place now and I'm fine. On 2/26/24 at 11AM per phone R4 stated I am doing ok here at the new facility. I am safe. I never had any fights with R3 before the fire incident. That night R3 yelled at me to be quiet when I was praying out loud. I fell back asleep and woke up by commotion. My bed was on fire. The smoke alarm was on, and the staff all came in and put the fire out. I was not burned, and I was ok. They wanted to send me to the hospital, but I didn't need to go. I was transferred to another facility because my family made them after the fire. On 2/20/24 at 1:55PM R3 stated I started a fire with paper, and it caught R4s sheet on fire. There was a lot of smoke. I had the lighter in my bed drawer. That is where I got it. The nurses came in the room and put out the fire. The police came and took me away to hospital. I came back here, and I am good now. I smoke with the group here once a day. I go out into the community. I work for people with houses. I clean yards and do gardening I make some money. On 2/20/24 at 1:11 PM R5 (R3's and R4's roommate at time of incident) stated I woke up and seen R3 got mad at R4. R3 took out a lighter and held it to R4's sheet and it caught fire. The sheet was hanging off the edge of the bed. About a minute and a half after, about three staff came in and put out the fire. R4 was in his bed, he is paralyzed on the left side, and he couldn't move. The staff were using their hands to put out the fire and another staff came in with a fire extinguisher. The police came and took R3 away. R3 was gone for about 20 to 25 days before he came back. R3 was smoking in our rooms unauthorized often before this happened. It happened at least three times. On 3/4/24 at 9:30AM V14 (Nurse Practitioner) stated I cannot say R3 would have started another fire in the facility, but he was capable of it. R3 had psychosis and was psychotic because of diagnosis of schizophrenia, but I cannot predict whether he would have done it again. The following review of documents show that R3 was a noncompliant smoker in the facility and the facility was aware. 8/25/23 behavior note: The resident has a history of smoking in a non-designated area in which counseling was conducted on three occasions, 05/18/23, 07/15/23, 07/29/23. The resident care plan was updated for each occurrence. and smoking assessment periodically when needed. Monitoring for non-compliant smoking behavior will continue to determine if the behavior increase or decrease. 1/5/23 Smoking Safety Risk Assessment: A. 9. Does the resident have a history of or currently presents with unsafe/hazardous behavior causing injury to self or others? 1. Yes The following review of documents show R3 has a history of aggressive behavior, and the facility was aware. 11/27/23 behavior note: Received resident from Hospital via ambulance and two staff who transferred resident to bed around 7:20 p.m. Resident present with aggressive behavior. Alert and Oriented X 3 able to make his needs known to staff and staff respond to res needs in a timely manner. Head to toe assessment performed and all skin integrity intact. Abdomen soft, non-tender and non-distended. Lung sound clear bilaterally with an audible heart tone. Vital Signs (V/S) Blood Pressure (bp)-111/68, Temperature (t)-97.6, Pulse (p)-78, Respirations (r)-18, Oxygen (02) saturation-97%. Medical Doctor (MD) notified of resident's arrival with an order to carry out all discharge orders. Guardian by name (V13) notified at this number xxx xxx xxxx. Call light kept in place and res in bed resting. 11/20/23 nurse note: At 4:30 pm, resident returned from Hospital ER Visit for behavioral issues. Immediately on his arrival, resident left for social services office, and became verbally, and physically aggressive to staff. He began to disorganize, and destroy office properties, and becoming non redirectable. Resident refused medication compliance, scheduled, or PRN for stabilization. Code yellow was called for staff reinforcement. He was placed on 1:1 close monitoring for his safety, and others. MD (V10) gave order to transfer him to Hospital. Provider Partner Patient (PPP) was called, and report given to (Nurse). Resident State Guardian (V13) made aware via message received by staff at the state Guardian office. Bed remains on hold per facility protocols. Endorsed for follow up. 11/20/23 social service note: R3 had a verbal altercation with staff. Behavior aids came to intervene, but redirection was not successful. With time, the resident went upstairs and was calm. 11/19/23 social service note: Resident came by the nurses' station stated he wanted to leave he was asked by the staff why he wanted to leave with no reply. Then a few minutes later he tried to push open the front door to leave, stated he will kick the door open, gave resident an Against Medical Advice (AMA) paper to sign he refused to sign, then he physically threatened the nurse that he would stab him with the pen. Nurse Practitioner (Np) for V10 (physician) was informed. Call placed to 911 to transfer the resident to the hospital for psyche evaluation. Emergency ambulance along with police escort transferred the resident to the ER for psychiatric evaluation. 8/24/23 behavior note: Resident has been noted displaying delusional thought, throwing objects, and making threats towards staff and co-peers, with the intent of becoming physical. Resident was unresponsive to counseling and redirection. Nurse on duty was made aware and further behavior monitoring will continue. 8/1/23 behavior note: Resident is refusing medication and meals. Observed displaying delusional thoughts stating that the world is out to get him and barricading his room door because the ghost and the gays are out to get him. Urinating in the garbage cans. Action: health teaching encouragement and redirection Counsel by social services on duty. Doctor (V10) notified and received an order to petition resident to hospital for Psych Evaluation. 7/30/23 behavior note: The resident has history of behavior that consist of throwing beverages, screaming, and yelling. The resident had three occasions 07/10/23, 07/19/23, 07/24/23 whereas counseling was conducted. The resident behavior will continue to be monitored for increase or decrease to determine need for evaluation. Facility policy titled Security, Supervision, & Safety Policy states: Purpose: To ensure the ongoing security and close supervision of all residents Due to the nature of the resident population served, the facility employs a number of measures to ensure the ongoing security and close supervision of all residents. Furthermore, the facility does not maintain an open environment. At a minimum, the following are components of the ongoing close supervision evidenced in the facility's daily operations: 1. The facility maintains a Behavior Management / Level Program to provide for the necessary structure and supervision; promotion of positive behavior and administration of natural consequences to an individual's behavior. 2. As a component of the Level Program, community integration e.g., passes, is progressive and only granted dependent upon an individual's positive behavior. 3. The facility specifically & comprehensively assesses behaviors, monitors, and promptly addresses and/or intervenes upon the same to minimize physical aggression and altercations. 4. Acute, or sustained visual monitoring or 1:1 observation on a time limited basis is provided as necessary for residents demonstrating an increase in psychiatric symptoms or aggressive behaviors 5. If increasing psychiatric symptoms or escalating aggressive behaviors have been determined, the physician will be notified. 6. Clinical staff are specifically trained in the methods promulgated by the Crisis Prevention Institute 7. The facility has incorporated the methods of the Crisis Prevention Institute as a standard of practice. 8. The facility maintains Psychiatric Rehabilitation staff on duty twenty-four hours a day, seven days a week. 9. The facility has incorporated the practice of making regular rounds at regularly identified intervals throughout each day. 10. The facility routinely identifies hazards and risks; evaluates and analyzes hazards and risks; implements interventions to reduce hazards and/or risks; and monitors for effectiveness modifying interventions when necessary related to the physical plant, equipment devices and operations as facilitated by a Safety Committee. 11. Maintains and implements prohibition of specified contraband per a Contraband listing 12. Maintains an audible alarm on all exit doorways with continuous and ongoing visual monitoring as necessary. 13. Maintains a stringent smoking program which prohibits indoor smoking, limits smoking times, access to materials and allows for ongoing supervision of resident smoking. 14. Visitors are requested to sign in and out and show identification, if needed. As such, the facility maintains a moderate to high level of supervision on an ongoing basis to provide for the early detection of and response to any demonstrated behavior changes. On 03/04/24, the surveyor made observations, conducted interviews and reviewed documentation to confirm that the facility took the following actions to remove the immediacy: Fire was put out immediately by staff who responded to code red when fire alarm activated. Fire was contained and clear before the fire department arrived at the scene. Completed 1/21/24. R3 was immediately removed from the scene, placed on 1:1 monitoring/supervision until transported to the hospital. Completed 1/21/24. R3 was issued an IVD (Involuntary Discharge). Completed 1/22/24 R3 was readmitted after communication with V13 (Guardian). R4 was removed from the bed and transferred to a different room. Respiratory assessment and monitoring completed. No respiratory or emotional distress noted on R4 and R4's roommates. Completed 1/21/24. R4 was transferred to another facility. Completed 2/7/24. Psychosocial assessments were performed and completed for R4 and R4's roommates. No one sustained any mental or emotional trauma. Completed 1/22/24. Social Services staff and Behavior aides were re-educated on monitoring, to prevent illegal smoking and removal of contrabands by the PRSD (V5). Completed 1/23/24. All staff were in serviced by the director of behavioral health performed behavior crisis intervention training and abuse prevention and reporting and identifying and reporting of hazardous and contraband materials. Staff that were on leave and on vacation were called and were in-serviced by CNA supervisor V16. Completed 2/26/24. Mental health Technicians continued to monitor all residents every 2 hours on all floors, on all shifts to ensure no illegal smoking going on in the building. Ongoing R3 signed a new behavior contract stating to be compliant with smoking, medication compliance and agreed not to possess any contraband. He agreed for the increased room searches and to be searched when he returns to the facility from out on a community pass. Completed 2/9/24. Upon R3's return to facility on 2/8/24, he was placed on 30 minutes checks and 72-hour monitoring by Mental health Technicians. His pass was restricted for 72 hours per policy. Completed 2/11/24. R3 was placed on 1:1 counseling with PRSD/PRSC for symptoms management, coping skills, and anger management. Completed 2/22/24. R3's room searches were increased at a minimum of 2x/week. Completed 2/22/24. When R3 goes out on a pass, two staff are responsible for checking his belongings for any contraband. Completed 2/22/24. The abuse coordinator (V1) was in serviced on proper abuse reporting to the state regulatory department. Completed 2/27/24. Investigation Reportable was submitted to IDPH by the Administrator (V1). Completed 2/27/24. Audit was completed by Social Service Consultant (V17) to identify residents at risk for having hazardous contraband. Completed 2/27/24. All resident identified as at risk for having hazardous contraband had their care plans reviewed and updated appropriately to address the unsafe smoking behavior by Social Service Consultant (V17) and the director of behavioral health (V18). Completed 02/28/27. Housekeeping and Maintenance staff were in-serviced by Housekeeping Director (V19) on identifying and immediately reporting hazardous items. Completed 2/28/24. Receptionist was in serviced by the director of behavioral health (V18) on proper searching protocols for residents and guests entering the facility. Completed 2/28/24. Department Heads were in-serviced by Administer (V1) on safety rounding x3 times weekly to identify and report hazardous materials and contraband to PRSD (V5). Initiated 2/28/24. Social Service Department was in-serviced by the director of behavioral health (V18) to increase monitoring and room searches for residents identified at risk to have hazardous contraband. Completed 2/28/24. List of residents identified to be at risk for having hazardous contraband was placed by the nurse's stations and reception desk and will be updated weekly or as needed by the PRSD (V5). Initiated 02/28/24. Social Services, Activities, Receptionist and Department heads were in-serviced on facility smoking policy by the director of behavioral health (V18). Completed 2/28/24.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and review of document the facility failed to ensure the right to be free from abuse for one of three residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and review of document the facility failed to ensure the right to be free from abuse for one of three residents reviewed (R2) for allegations of abuse. This failure resulted in R2 being sent to the emergency room and returning to facility with a 1cm laceration to the right cheek. Findings include: R2 is a [AGE] year-old male with a diagnosis including Schizophrenia, Psychosis, Bipolar Disorder, Chronic Obstructive Pulmonary Disease , and Anxiety Disorder. R2 was admitted to the facility on [DATE] and was discharged from facility on 2/9/24. R2 BIMS (Brief Interview for Mental Status) is 15/15, cognitively intact. Resident is at moderate risk for abuse due to possible misinterpretations of events and the intentions of others. Denial and/or evasiveness: when discussing mental health issues, signs and symptoms of depression/mood distress, Low self-esteem, isolation and withdrawn behavior. R8 is a [AGE] year-old male with a diagnosis including schizoaffective Disorder, Bipolar Type. R8 has a BIMS (Brief Interview for Mental Status) score of 15/15. R8 was admitted to the facility on [DATE] and was discharged to hospital on 2/16/24. R8 displays delusional thoughts, verbal aggression towards staff and co peers with intent of becoming physically aggressive. R8 is care planned for physical aggression. Resident is assessed for aggressive behavior. Resident has been noted to display verbal and physical aggression toward staff and co-peers r/t diagnosis of severe mental illness and has history of self-destructive statements/behavior/threats and episodes of aggressive/agitated behavior. R8 is at high risk for abuse r/t poor insight/poor judgement, delusional thinking, hallucinations, persistent anger, fear and / or anxiety and dysfunctional behavior including provoking and aggressive behavior. During investigation R2 and R8 could not be contacted for interview. 2/2/24 nurse note states: 6:40 pm writer heard residents shouting code yellow, code yellow, and for help by the day room watching TV. Writer and other staff immediately ran towards the day room saw resident with his broken glasses in his hand and slight bleeding dripping at the right side of the cheek saying, he hit me, punching me on my head and on my face and broke my glasses. Resident assessed, did not lose consciousness, area to the right eye clean with normal saline noted 0.5 cm (centimeter) superficial cut to the lower side of the right side covered with steri strips. V/S as follows: bp-134/90, p-92, r-20, t-99, 02 sat 97%. Doctor made aware with an order to send resident to the nearest ER. Facility Abuse Investigation Form dated 2/2/24 (Summary on investigative findings) states including after thoroughly reviewing all the available evidence, we have concluded that resident R9 was seeing multiple men. When R8 saw another man talking to her (R2), he struck R2. Staff immediately separated the 2 residents. R2 was treated for a slight laceration and was sent to the ER for an evaluation. Ct scan was negative, and no sutures were required. The laceration has since healed. R2's hospital record dated 2/2/24 states including diagnosis of injury: 1cm laceration to the right cheek with a steri-strip over site. CT scan negative. R2 was discharged from hospital back to facility on 2/3/24. On 2/28/24 at 1:10 PM V7 (RN) stated I was the nurse on duty when R2 and R8 had the altercation. R2 was talking to R8's girlfriend R9. R8 approached R2 and struck him with fist. R2's glasses flew off. The glasses caused a laceration to the cheek. They were separated immediately. R2's doctor was notified. R2's family was notified. R2 was sent to the hospital. The police were notified. R8 was sent to the hospital for evaluation. Our abuse prevention policy was followed. On 2/28/24 at 4:05PM V12 (Physician) stated yes, I was aware of the physical altercation with R2. R2 was sent to the hospital with a small laceration. The emergency room contacted me and R2 received no serious injury and was returned to the facility. R2 is now at another facility and is doing well. That is all I can give you since the injury was minimal. Facility policy titled Abuse Prevention and Reporting - Illinois Revisions: 10-24-22 states including: The facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. Definitions: Physical Abuse is the infliction of injury on a resident that occurs other than by accidental means and that requires medical attention (77 Ill. Adm. Code 300.330). Physical abuse includes hitting, slapping, pinching, kicking and controlling behavior through corporal punishment (42 CFR 483.12 Interpretive Guidelines). Resident to Resident Abuse (any type) resident to resident altercations that include any willful action that results in physical injury, mental anguish or pain must be reported in accordance with regulations.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to report a serious fire incident that had the potential of causing serious bodily injury within 24 hours for 2 (R3, R4) of 4 residents sample...

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Based on interview and record review, the facility failed to report a serious fire incident that had the potential of causing serious bodily injury within 24 hours for 2 (R3, R4) of 4 residents sampled. This failure has the potential to affect all 123 residents residing in the facility at time of incident. Findings include: Review of resident progress notes and interview of V1 (Administrator) it was substantiated that on 1/21/24 at 11:30PM, R3 set R4's mattress on fire following an argument between both residents. Facility reportable incident logs were reviewed on 2/20/24. No incidents related to the 1/21/24 facility mattress fire was reported to the State Survey Agency. On 2/20/24 at 10:39 AM V1 (Administrator) stated we were considering discharge of R3 after the fire but after speaking with the guardian we did not. I did not file an incident with the mattress fire because nobody was hurt and no one was touched. R3 started the fire with a lighter. R3 stated he brought the lighter in from the community. He has behaviors when we restrict him from going into the community. We let him go into the community by himself, so he does not have aggressive behaviors. Initially we wanted to involuntarily discharge him. We informed the guardian. I spoke with guardian and we accepted R3 back. Since R3 came back social service does more frequent room checks. The social service room checks are not documented that I know of. We did a medication review. The doctor was involved in the medication review. I am not sure what doctor. We have a new DON that just started yesterday so she will not have anything to do with this incident. Facility policy titled Abuse Prevention and Reporting- Illinois Effective Date 11-28-16 , Revisions: Reporting of Crimes 10-24-22. States including: Page 4 Resident to Resident Abuse (any type): Resident to resident altercations that include any willful action that results in physical injury, mental anguish or pain must be reported in accordance with regulations.
Oct 2023 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to properly assess and supervise a newly admitted reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to properly assess and supervise a newly admitted resident (R2) for risk of elopement for one (R2) out of 7 residents reviewed for hazards and accidents on the sample list of 11. This failure resulted in R2 eloping from the facility through a window. R2 was subsequently found at the lake and transported to the hospital where R2 was pronounced dead by neurological criteria by ICU (Intensive Care Unit) and Neurology attending physician. This failure resulted in an Immediate Jeopardy which began on 08/30/2023 when R2 went out of a window on the second floor of the facility, eloped and was later found in a lake. R2 was transported to the hospital and pronounced dead. On 09/29/2023 at 09:38 AM V1 (Administrator) was notified of immediate jeopardy via phone call. V11 (MDS Coordinator) and V2 (Director of Nursing) were present and signed immediate jeopardy template form. V1 was not present in the facility and thus, was notified via telephone conversation. The facility presented a final removal plan on 09/29/2023 at 11:22 AM that was rejected at 12:26 PM. Modified removal plan was submitted on 02:06 PM and was rejected 04:16 PM. Modified removal plan was submitted at 4:38 PM. The facility's removal plan was accepted at 04:40 PM on 09/29/2023. The surveyor conducted additional observations, interviews, and record reviews on 10/03/2023 and 10/04/2023 to verify the plan was implemented. The immediate jeopardy was removed on 10/04/2023 based on actions from the removal plan. Although the immediacy was removed, the deficiency remains at the level of no actual harm with the potential for more than minimal harm until the facility determines the effectiveness of the implementation of the removal plan. Findings include: R2, a [AGE] year-old resident, initially admitted on [DATE]. R2's Face Sheet documents R2's medical diagnoses including bipolar disorder and psychosis. R2's Progress Notes dated 08/30/2023 by V6 (Assistant Director of Nursing / Licensed Practical Nurse) documents that approximately 10:50 AM (08/30/2023) R2 was not observed in his room, resulting in a code pink (CODE PINK- is the facility term for ELOPEMENT , which signals staff to search for the missing resident). Multiple parties were informed including police department. Progress notes dated 08/30/2023 by V16 (Licensed Practical Nurse) documents that at 7:00 PM two police officers arrived at the facility and informed the facility (R2) was found and was transferred to the hospital. The Initial and final facility reported incident dated 08/30/2023 for R2 submitted by facility under description of occurrence has the same documentation that reads received a report that resident (R2) with an unauthorized exit is admitted at the hospital. No other documentation describing the incident was given. On 09/26/2023 at 11:52 AM, V1 (Administrator) discussed R2's incident of leaving the facility on 8/30/23 with V2 (Director of Nursing) present. V1 stated R2 went out of the facility through the window using a metal instrument but no one saw what happened. V1 stated R4, the roommate of R2, saw that the lock mechanism was broken and R4 alerted V6 (Assistant Director of Nursing / Licensed Practical Nurse) that R2 climbed out of the window. V1 stated that a video was captured showing R2 was moving towards south of the street in front of facility. V1 stated a bystander saw R2 get out of the window, but the facility failed to get information about the identity of the bystander. V1 stated the equipment automatically erased the video after specific number of days and is not available anymore. V1 showed the window that R2 exited the facility from. This window was on the 2nd floor near the corner right side of the building when facing the building from outside. Inside the room the window opens and closes which has a small mechanism on the side. V1 said that the mechanism was to stop the window from moving upwards/limit the window to fully open. V1 presented three copies of photo of a window that per V1 was the same window that R2 was able to get out. One of the copies show a window detached on the top part with the bottom part still attach to the base of the window leaving the window wide open. V1 stated (referring to the picture), That is the window R2 went out. On 09/26/2023 at 12:10 PM V1 pointed to the window on the exterior of the facility building that R2 exited the facility from and got a measuring tool that points a red light to the window to get measurement. V1 stated that from the window the elevated portion (attach to the wall of the building) measures 16 feet and the ground will be 19 to 20 feet. R2's Facility Initial Elopement Risk and Community Survival Skills assessment dated [DATE] upon initial admission by V4 documents that R2 has no severe mental illness. This assessment recommends that R2 is not at-risk of elopement that time and placement of Elopement Risk Protocol is not indicated. On 09/26/2023 at 01:51 PM V4 (Registered Nurse) stated that she was the nurse who admitted and assessed R2 during initial admission on [DATE]. V4 stated that R2 was able to express his thoughts during conversation and that R2 stated that he (R2) was homeless. V4 stated that R2 liked to smoke and was able to walk without help. V4 stated R2's medical diagnoses during admission including He has medical diagnosis of schizophrenia bipolar, suicidal ideation, homelessness, and diabetes. V4 stated that being homeless and first time in the nursing home he would be an elopement risk. V4 was given a copy of initial Elopement / Community Survival Assessment of R2. Upon reading V4 said, I did the assessment it was signed by me. I don't know why I answered NO for risk of elopement and the diagnosis of severe mental illness. It should have been YES. R2 has psychosis and bipolar and is at risk for elopement. I don't see any care plan for elopement or behaviors. With this diagnosis there is a need for behavior care plan. R2 is at risk for elopement. On 09/26/2023 at 03:01 PM with V6 (Assistant Director of Nursing / Licensed Practical Nurse) stated that she was the nurse that was taking care of R2 during elopement. R2 was regarded as independent because he can perform activities of daily living by himself. V6 stated it is not only physical capabilities that need to be considered and that given his medical diagnosis of bipolar disorder and psychosis, V6 stated, We need to take behaviors into consideration not only physical functions. V6 stated R2 needs supervision and monitoring. R2's Hospital admission referral documents given to facility during admission document, history of present illness in part reads: On 08/19/2023 R2 was brought to the hospital. These document R2 has diagnosis of bipolar disorder and that R2 was expressing having command type auditory hallucinations and visual hallucinations telling him to kill himself. R2 has been agitated responding to internal stimuli and was posturing to hit staff. These documents also document R2, at present time is not psychiatrically stable and poses a risk of harm to self or others. On 09/27/2023 at 09:58 AM, R5 was observed inside his room. R5 was alert and able to express his thoughts well during conversation. R5 stated that he used to work in law enforcement and was in the hospital when R2 eloped. And before he went to the hospital, he met with R2. R5 stated that R2 looks crazy, R2 never spoke, and he walks (like a marching motion moving both right and left arms alternation up and down on a stiff position) schizophrenic. R5 said, He (R2) did not blink and stone as crazy as hell. On 09/27/2023 at 9:35 AM, V7, Maintenance Staff, inspected random windows at the facility. V7 stated that all windows that have screws that stop the window from opening has been replaced by brackets. V7 stated windows should not open more than 4 inches. At room [ROOM NUMBER] two windows that were seen can open wide about 12 inches. And only has small screw to stop the window to slip and fully open. V7 stated that he is not sure if a resident may be able to fit through the window but will fix it right away to make sure it will not go as far as 4 inches. On 09/29/2023 at 10:54 AM, V13 (Psychiatric Rehabilitation Service Coordinator) verified that the signatures on all documents titled Witnesses Statement dated 08/30/2023 by V14 (Certified Nursing Assistant), V4 (Registered Nurse), R4, and V6 (Assistant Director of Nursing / Licensed Practical Nurse) were his signatures. And that he (V13) spoke to V14, V4, R4, and V6 directly. V13 stated that R4 probably saw R2 went out of the facility through the window. Witness Statement of R4 dated 08/30/2023 in part reads: The resident came in my room walked to the other side then jumped out of the window. On 09/29/2023 at 11:12 AM with V13, surveyor met R4 in his room. R4 was alert and able to express thoughts during conversation. R4 stated that he saw R2 trying to open the window and that he told R2 to use the main door. R2 was walking going back and forth to the hallway and back to the window when he went to toilet. About 5 minutes after when he (R4) went out, the window was opened and when he (R4) looked outside he cannot find R2. R4 said that there was a guy that was working on the light bulb who stated a person went out of the window. On 09/29/2023 at 11:39 AM, V14 (Certified Nursing Assistant) confirmed that the Witness Document signed by V13 (Psychiatric Rehabilitation Services Coordinator) to be accurate. V14 stated that he was assigned to R2 during the time R2 eloped. V14 stated that R4 was the first person to start calling that R2 jumped out of the window. On 09/29/2023 at 11:56 AM V7 (Maintenance Staff) stated that the window had no bracket when the incident happened. V7 stated R2 was able to open the window. V7 observed the pictures the facility presented the State Survey Agency with on 09/26/2023. V7 stated, Yes, the brackets on those two pictures were placed after R2 went out of the window. There are clips that hold the window so that it will not be opened, but somehow R2 was able to pull the window open. The window can be opened by pulling to detach/remove the top part open with the bottom part still attached to the base of the window. V7 confirmed that the picture with open window provided by V1 on 09/26/2023, is identical to his description when he first saw the window after R2 eloped. On 09/29/2023 at 12:22 PM, V2 (Director of Nursing) stated that when R2 was admitted , R2's medical diagnosis includes psychosis and that to understand better what R2 needs, referral documents from the hospital were received which included behavioral notes. V2 provided hospital referral notes that were used during R2's admission. R2's referral documents R2's history of present illness including bipolar disorder, expressing command auditory and visual hallucination to hurt himself and others were pointed out and confirmed by V2. On 10/03/2023 at 11:01 AM, V15 (Nurse Practitioner / Psychiatrist) stated that it depends on the facility if they will place interventions. In the hospital if a patient has active symptoms, they put the patient on one-on-one monitoring. If it happens in the nursing home setting, the patient needs to transfer to the hospital. V15 stated psychosis means psychiatric crisis, active psychosis like auditory or visual hallucination, delusion, and loss of external reality. R2's Hospital records document R2 was brought to the hospital after being found at a lake on 08/30/2023 and sustained anoxic brain injury due to drowning. After few days of medical intervention R2 was pronounced dead by neurological criteria by ICU (Intensive Care Unit) and Neurology attending at 9:12 am on 09/03/2023. On 10/04/2023 at 10:03 AM, V1 presented a list of residents that are at risk of elopement with 10 residents included in the list. At the first floor V8 (Registered Nurse) enumerated current residents that are at risk for elopement including R11. V1 stated that social services department with social worker does the elopement assessments after initially completed by the nurses on the floor. V13 (Psychiatric Rehabilitation Service Coordinator) brought his laptop and showed elopement assessment process in electronic health records performing elopement assessment to R11. During the assessment V13 stated that R11 has a medical diagnosis of dementia but does not have behavior to place R11 under risk of elopement. V13 said that it is upon discretion of the staff doing elopement to recommend whether to place resident on elopement risk or not. Even if resident is obviously an elopement risk, the staff assessing has discretion not to place resident deemed as an elopement risk. Upon review of V27's (Licensed Practical Nurse) notes dated 08/15/2023, R11 has increased agitation and delusional thinking. R11 stated to call the police that her son is outside killing himself. R11 attempted to pull fire alarm and was hard to redirect. Elopement assessment of R11 dated 09/12/2023 by V28 (Social Worker) recommends that R11 as not at risk for elopement and placement of Elopement Risk Protocol not indicated. At 01:52 PM, R11 was sitting on the chair in her room. R11 alert, verbally responsive, and confused. R11 does not know her present placement. R11 at first stated her current placement was in the hospital, then apartment, and then said that she is currently at home. R11 thinks that she can still drive and wants to go home. The facility's undated Full Administrative Identification of Elopement Risk policy reads: Policy statement is to identify residents that are at risk for elopement. Policy interpretation and implementation are as follows: Residents will be evaluated for elopement risk on admission and quarterly. The resident's service plan will be modified to indicate the resident is at risk for elopement episodes, if applicable. Interventions to prevent elopement will be entered into the resident's service plan. The surveyor confirmed on 10/04/2023 through observation, interview, record review, that the facility took the following actions to remove the Immediate Jeopardy: The facility implemented all measures on the removal plan. To wit: 1 - Per progress notes of R2 dated 08/30/2023 code pink initiated with parties as stated made aware. Completed 08/30/2023. 2 - Investigation was completed by V1 (Administrator) *Reviewed Investigation report submitted to the surveying agency. Date of final report was changed from 09/04/2023 to 09/05/2023 to be consistent to final report document. Completed 09/05/2023. 3 - All windows were inspected dated 09/29/2023 with opening not wide enough for residents to go through. Facility windows were seen to have brackets. V1 (Administrator) said that there are nine rooms that has windows that go up and down instead of sliding side to side. Observation affirms that the three rooms in each floor were seen to have brackets to prevent from opening when pulled. Completed 09/29/2023. 4 - Weekly Assessment of windows is being done by maintenance director, V7, for maintenance and preventative measure. A weekly checklist audit tool is being utilized. Weekly assessment of windows completed by V7 (Maintenance Staff). Inclusive dates are 09/02/2023, 09/04/2023, 09/11/2023, 09/15/2023, 09/18/2023, 09/22/2023, 09/25/2023, 09/29/2023, 10/02/2023, and 10/03/2023. Initiated 09/01/2023 and will be completed indefinitely. 5 - All elopement risk assessments were reviewed, and elopement precautions were implemented and updated as appropriate, care plans were updated as appropriate. This is being conducted by Social Service Consultant, V29. *All Elopement Risk Assessments were reviewed by the facility, and elopement precautions included in the review by facility. Elopement Precautions were included in plan of care of residents. On 10/04/2023 R11 was identified by facility and was included as an elopement risk, previously assessed as not an elopement risk. Initiated 09/28/2023 completed 10/04/2023. 6 - All admissions from last 30 days had elopement risk re-assessed, completed by the Social Service Consultant, V29. *Residents that are admitted in the last 30 days are R6, R7, R8, R9, and R10 that are in the facility. Facility presented a copy of Elopement Risk and Community Survival Skill Assessments of R6, R7, R8, R9, and R10. These assessments were initiated on 09/29/2023 completed on 10/03/2023. 7 - Licensed Nurses and Social Service Staff were reeducated on proper elopement risk assessment documentation. Licensed nurses and social service staff who are on vacation or FMLA (Family Medical Leave Act) will be in-serviced before returning to work by DON- V2 and ADON-V6. The facility does not have agency staffing. Re-education of staff related to proper elopement risk assessment documentation were reviewed. V1 stated that staff were given instruction in the correct way to complete an Elopement Assessment Form. An Elopement Risk Assessment Inservice Sign in Sheet dated 10/02/2023 was presented with facility staff as signatories. This was initiated on 09/29/2023 and completed on 10/02/2023. 8 - All staff were in-serviced on elopement, elopement behaviors and response. Elopement education will be ongoing. Staff on vacation or FMLA will be in-serviced before returning to work by DON- V2, ADON-V6 and Administrator, V1. V1 will monitor for compliance. On 10/04/2023 V24 (Certified Nursing Assistant) was identified as staff that was not a signatory in Elopement In-service. Facility presented document with V24's signature on the same day. In-service on elopement, elopement behaviors, and response were conducted as planned. V1 presented Elopement Risk documents that were used to educate staff in the facility. V1 also presented Elopement protocols, process, policy, signs, and symptoms, and reporting in-service that was signed by all staff currently working in the facility. Five facility staff that are on vacation or FMLA were reached out by V17 (Human Resources Director) and was given in-service by phone according to both V1 and V17. Initiated 09/29/2023 completed 10/04/2023.
Sept 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents right to be free of abuse for two (R1, R3) of four ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents right to be free of abuse for two (R1, R3) of four residents (R1, R2, R3, R4) reviewed for abuse on the sample list of eight residents. Findings include: 1. R1 is a [AGE] year old female resident with a diagnosis including Bipolar Disorder, Anxiety Disorder and Post - Traumatic Disorder. R1 was admitted to the facility on [DATE]. R1 has a BIMS (Brief Interview for Mental Status) score of 12/15. R1 Abuse/Neglect Screening Risk is 3 (Moderate). R2 is a [AGE] year old male resident with diagnoses including Chronic Obstructive Pulmonary Disease, Anxiety Disorder, Schizophrenia and Bi Polar Disorder. R2 BIMS (Brief Interview for Mental Status) is 11/15. R2 Social Service Abuse/Neglect Screening scored 3 Moderate Risk. Facility incident report dated 8/29/23 states that on 8/29/23 at 10AM, R1 alleged that R2 touched her inappropriately. Investigation was initiated, Residents separated, Police contacted, Family contacted and R2 was immediately sent out to the hospital for a psych evaluation. Progress note dated 8/29/23 showed R1 came to the nurses station to report that co-peer (R2) came to her room without permission and inappropriately touched her. Staff quickly intervened, co-peer immediately removed from the resident's room to his room. 1:1 initiated. Resident was assessed, no change in baseline status, voiced being upset from the situation. Administrator, MD, DON and mother made aware. Chicago police were also notified. Room/floor change made per resident request resident remains in no apparent distress. On 8/31/23 at 11:15A V6 (RN) stated I was at nurses station. R1 came out of her room screaming and yelling. R1 stated R2 came into her room uninvited and inappropriately touched her. I notified other staff and continued talking to her. She did not give me any specifics. R2 was in the hallway opposite R1's room. R1 was in a wheelchair. I asked him if he went into R1's room and he said I didn't go into her room and I didn't touch her. Both R1 and R2 were sent to the hospital. I do not know what happened to R1. I did not see anything from the nurses station. I talked to R1's mom on the phone to notify her. R1's mom said R1 is very private and does not like men . On 8/31/23 at 11:38AM V5 (Behavioral Aid) stated I was 1:1 with R2 after the incident. I watched R2 until the ambulance came to take him out. R2 was asleep during the time I watched him. When I talked to R2 about the incident I told him not to touch women and it was inappropriate to do that. R2 said he was sorry. In my opinion I think he did touch her inappropriately. He admitted it by saying he was sorry. On 8/31/23 at 12:04PM V7 (Social Service Director) stated the administrator is the abuse prevention coordinator. R1 stated R2 came into her room and came to her and touched her leg. She jumped up and ran out of the room. When I found out I brought her down to the room and talked to her. She talked about what happened. She has alleged inappropriate touching by men in her childhood high school and college. This is first time I heard this. I care planned her for this. R1 had another incident before. A resident came into her room but I'm not sure what happened. R1 was moved to the first floor. A day later R1 was transferred out because she was suicidal. She was admitted to the hospital. On 9/3/23 at 9:15AM V1 (Administrator / Abuse Prevention Coordinator) stated there have been no claims of staff acting inappropriately during the investigation of abuse to R1. My staff are trained in abuse prevention and attend inservices regularly. I did review cameras and saw R2 go into R1's room for about 30 seconds. R1 came running out of her room. That is all the cameras captured. We followed our Abuse Prevention Policy . 2. R3 is a [AGE] year old female with a diagnosis including Chronic Respiratory Failure, Schizophrenia, Personal History of Suicidal Behavior. Personal History of Traumatic Brain Injury and Bi Polar Disorder and Dementia. R3 BIMS (Brief Interview for Mental Status) is 11/15. R3 Social Service Abuse /Screening Scores 3, Medium, Moderate Risk. R4 is a [AGE] year old male with a diagnosis including Schizophrenia, Bi Polar Disorder and Gastro-Esophageal Reflux Disease without Esophagitis. R4 has a BIMS (Brief Interview for Mental Status) score of 15/15. R4 Social Service Abuse / Neglect screening scores 3 Moderate Risk. R4 was sent to hospital on 8/28/23 for evaluation. Facility reported incident shows allegation of sexual abuse of R3 by R4. R3 alleged that on 8/28/23 at 5:20PM R4 touched her inappropriately in the day room. R3 was assessed for injuries with no injuries noted. Investigation was initiated, R3 and R4 were separated, Police contacted, Family contacted, R4 was immediately sent out to the hospital for a psych evaluation. R3 progress note dated 8/28/23 showed R3 was sitting in the dining room eating dinner, A co resident from another unit (R4) was noted by staff inappropriately touching R3. The resident was immediately removed from the situation. R4 was sent back to his unit with supervision. R3 denies any distress. Administrator, R3 family (Power of Attorney) and physician was notified. Resident in room watching TV. Staff will continue to monitor. On 9/2/23 at 1:40PM R3 stated yes I was touched here (R3 pointed to her left breast) and I didn't want him doing that. The nurse was there and saw it. She stopped him from doing that. They took him away. I am ok now and do not feel threatened. I feel safe here in the facility. On 9/2/23 at 1:35PM V6 (RN) stated I was in the dining room when it happened. R4 was touching her hair and then ran his hand over her breast. I immediately removed R4 from the room and notified other staff. An investigation was initiated. I am trained in abuse prevention. Facility document titled Abuse Prevention and Reporting- Illinois Effective Date 11-28-16 states Guidelines The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation.
Jul 2023 13 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0638 (Tag F0638)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to complete the quarterly Minimum Data Set (MDS) assessment using the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to complete the quarterly Minimum Data Set (MDS) assessment using the CMS-specified Resident Assessment Instrument (RAI) process within the regulatory timeframe for one (R33) of four residents reviewed for quarterly resident assessment on the total sample list of 25. Findings Include: On 7/11/23 at 11:06 M, R33's electronic health record (EHR) reviewed. R33 was admitted on [DATE]. R33's Quarterly MDS assessment with assessment reference date (ARD) of 1/18/23 was completed on 2/6/23 past the 14 days regulatory timeframe. At 1:10 PM, interviewed V23 (MDS Coordinator/Care Plan Coordinator) and stated that Quarterly MDS assessments are signed and completed the day after the ARD. V23 stated that the facility follows the (Resident Assessment Instrument (RAI) manual to complete the MDS assessments. The facility's RAI Version 3.0 Manual dated October 2018 page 2-17 titled RAI OBRA-required Assessment Summary indicates that Quarterly (Non-Comprehensive) MDS assessment should be completed no later than 14 days from the ARD.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to develop a comprehensive resident centered care plan with goals and interventions for two residents (R24, R56) reviewed for care plans on th...

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Based on interview and record review, the facility failed to develop a comprehensive resident centered care plan with goals and interventions for two residents (R24, R56) reviewed for care plans on the total sample list of 25. Findings include: R24 diagnoses include but are not limited to Chronic Kidney Disease, Chronic Obstructive Pulmonary Disease, Atopic Dermatitis, Chronic Viral Hepatitis. R24 Braden Observation, dated 5/27/23, indicates R24 has moderate risk in developing pressure ulcers. R24's MDS (minimum data set) assessment, dated 6/1/23, documents, section M, (R24) is at risk of developing pressure ulcers/injuries. R24's comprehensive care plan does not address R24 is at risk for pressure ulcers/injury. R56 diagnoses include but are not limited to Schizophreniform, major Depressive Disorder, Mood Disorder due to known physiological condition, Psychotic Disorder. R56 has orders for the following psychotropic medications: Haloperidol tablet 2 milligrams, Mirtazapine tablet 15mg, Quetiapine Fumarate tablet 50mg. R56's comprehensive care plan does not address R56's psychotropic medication use. On 7/11/23 at 11:56 AM, V23 (MDS Coordinator/Care Plan Coordinator) stated V23 does an entry care plan on admission. V23 stated we have up to 21 days to complete the comprehensive care plan. V23 interviews residents during the first 7 days to assess what their needs are. V23 does the MDS first then the care plan. V23 does diagnoses, medications, treatments care plans. Treatment nurse does wounds, activities, dietary, social service do their own parts. ADL, medication, history of falls, pressure ulcers, head to toe assessment of needs, skin assessments should be addressed, care plan should be individualized. V23 stated the purpose of the care plan is to provide a plan of care for each resident and to help solve problems within limitations if possible. If possible, to get the resident back into the community, help resident adjust to nursing home living if not returning home, help with problem solving. V23 stated If the care plan is not complete, then residents' needs would not be met, they could miss services they could have benefitted from. V23 stated R24 does not have a skin-care care plan. V23 stated R56 does not have a psychotropic medication care plan. Facility policy Resident MDS Assessment and Care Planning Standard, dated 6/5/16, documents in part: All residents will have Comprehensive Assessment completed on admission, annually and with any significant changes, and quarterly assessments performed according to schedule. All residents will have an individual Plan of Care developed no later than day 21 after admission and revised as needed with subsequent assessments.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0678 (Tag F0678)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that a current code status for one (R7) of one residents is ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that a current code status for one (R7) of one residents is correctly addressed in the comprehensive care plan in a sample of 25 reviewed for advance directives. Findings Include: On [DATE] at 11:24 AM, R7's face sheet and physician order sheet (POS) shows R7 is a Full Code. R7's Physician Orders for Life Sustaining Treatment (POLST) form shows R7 chose Cardiopulmonary Resuscitation (CPR) should be attempted in the event R7 is found with no pulse and is not breathing. R7's comprehensive care plan shows R7 selected Do Not Resuscitate (DNR) should R7 stops breathing and displays no pulse. At 12:34 PM, V18 (Social Service Director) stated that a resident's code status should be ordered in the POS and addressed in the care plan. V18 stated that care plan is updated right away when the code status is changed. V18 stated that DNR means if the heart stops, they don't perform CPR and Full code means if the heart stops staff has to perform CPR to the resident. V18 stated that if a resident is Full code and the paperwork doesn't match, it's possible staff will not perform CPR on a full code resident or vice versa. V18 stated R7 is Full code according to R7's POLST form. The facility's policy titled; Advance Directives dated [DATE] reads in part: Guidelines: 9. A written physician's order is required in response to the resident's plan of care, and will be reviewed during the care plan meeting with the resident and/or the resident's legal representative when present. 10. Advance Directive(s) shall be included in the resident's plan of care and will be reviewed during the care plan meeting with the resident and/or the resident's legal representative when present.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0694 (Tag F0694)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to follow routine catheter and infusion site care policy by not changing a midline dressing weekly for one (R5) of one residents...

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Based on observation, interview, and record review, the facility failed to follow routine catheter and infusion site care policy by not changing a midline dressing weekly for one (R5) of one residents reviewed for intravenous therapy in the sample of 25. The findings include: On 7/9/23 at 1:28 pm during Medication administration observation conducted with V10 (Registered Nurse / RN) R5 was lying in bed, alert and verbally responsive. V10 administered Zosyn 3.375 grams IV (Intravenous). R5 had a single lumen midline on right upper arm, R5's dressing was dated 6/30/23 and was peeling from R5 skin. V10 stated that IV antibiotic is for sacral wound infection. V10 stated that midline dressing should be changed weekly and as needed. V10 confirmed that midline dressing was dated 6/30/23 and should have been changed on 7/7/23. R5's health record documented admission date of 6/22/23 with diagnoses not limited to Infection of intervertebral disc, sacral and sacrococcygeal region; Type 2 diabetes mellitus; Major depressive disorder; Chronic pain; Ileostomy status; Neuromuscular dysfunction of bladder; Hyperlipidemia; Schizophrenia. MDS (Minimum Data Set) dated 6/29/23 showed R5's cognition was intact. R5 needed extensive assistance with bed mobility, locomotion on and off unit, dressing, toilet use and personal hygiene; needed limited assistance with eating; needed total assistance with transfer. R5 was frequently incontinent of bladder. MDS showed R5 received antibiotic and intravenous medication. R5's Physician Order Sheet (POS) documented in part: 1. Change site dressing with peripheral IV site change every 96 hours and as needed every day shift every 4 days. 2. Zosyn Intravenous solution 3.375 gram intravenously three times a day for wound infection. On 7/11/23 at 10:42 am V2 (Director of Nursing / DON) stated that midline dressing should be changed weekly and as needed to prevent infection. V2 stated that if midline dressing is not changed as scheduled can put resident at risk for infection. Facility's policy for routine catheter and infusion site care (undated) documented in part: - Midline: dressing change 24 hours post insertion and every week and as needed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow policy for oxygen therapy for one (R53) of one...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow policy for oxygen therapy for one (R53) of one residents reviewed for respiratory care in the sample of 25. Findings include: On 7/9/23 10:09 am R53 was up and about, ambulatory with steady gait, alert and verbally responsive. R53's oxygen tubing in R53's bed, oxygen machine/concentrator was off. R53 turned on oxygen machine / at 2Liter/minute 2L/min) and put on oxygen tubing via nasal cannula. R53's oxygen cannula was not dated. R53 had no door sign for oxygen in use. R53 had no bag to place oxygen tubing / cannula when not in use. Requested V11 (Licensed Practical Nurse / LPN) to R53's room, V11 confirmed that R53's oxygen is at 2L/min. V11 confirmed that there is no date on oxygen tubing. V11 stated R53 is removing oxygen tubing when R53 goes to smoke. R53's health record documented admission date of 2/14/19 with diagnoses not limited to Pneumonia, Asthma, Schizoaffective disorder, Restlessness and agitation, Major depressive disorder, Other schizophrenia, Mixed Hyperlipidemia, Essential hypertension, Hypothyroidism, Gastro-esophageal reflux disease, Anemia. On 7/10/23 at 3:00 pm V2 (Director of Nursing / DON) stated that oxygen administration should have doctor's order that would include the oxygen liter flow, method of administration to know how to many liters of oxygen should be administered and if continuous or as needed only. V2 stated that door signage for oxygen in sue should be placed in resident's door for safety purposes. V2 stated that oxygen tubing and bubbler / humidifier bottle should be changed every week and as needed. V2 stated that oxygen tubing and bubbler should be dated when changed. V2 stated that transparent bag should be available and attached to the concentrator for storage of oxygen tubing when not in use. V2 stated that every time oxygen tubing is not use, should be placed in the transparent bag to prevent contamination. MDS dated [DATE] showed R53's cognition was intact. R53 needed supervision with bed mobility, transfer, walk in room and corridor, locomotion on and off unit, dressing, eating, toilet use; needed limited assistance with personal hygiene. R53's care plan dated 9/27/20 with interventions documents: Give oxygen therapy as ordered. R53's Physician order sheet (POS) documented in part: 1. 3 liters of oxygen via nasal cannula. 2. Change out, date, label O2 (oxygen) humidifier and O2 tubing every Sunday every night shift. Facility's policy for oxygen therapy dated 1/2023 documented in part: - Place OXYGEN IN USE' sign outside the room when in use. - Place on bag - cannula and tubing after use. Change weekly.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to follow the meal ticket menu for 1 (R7) of 2 residents reviewed for nutrition in a total sample of 25 residents. Findings Incl...

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Based on observation, interview, and record review, the facility failed to follow the meal ticket menu for 1 (R7) of 2 residents reviewed for nutrition in a total sample of 25 residents. Findings Include: On 07/09/23 at 12:30 PM, R7 was eating lunch in her room with V14 (Licensed Practical Nurse) supervising R7. R7's lunch tray consisted of pureed pork, pureed potatoes, pureed spinach, and a beverage. R7's meal ticket shows R7 was supposed to also receive pureed buttered dinner roll and pureed cinnamon diced pears, but these items were not on R7's lunch tray. At 12:45 PM, R7 ate 100% of R7's lunch and still did not receive the pureed cinnamon diced pears and pureed buttered dinner roll. On 7/11/23 at 11:29 AM, a phone interview conducted with V26 (Registered Dietitian). V26 stated that residents on mechanically altered diets can be at nutritional risks. V26 stated that these residents should be receiving the same food as regular diets on a mechanically altered textures. V26 stated that it is important to ensure the residents are getting correct nutrition and it's V26's expectation for the staff to provide all the resident's food items listed on their meal tickets. V26 stated if all items on the resident's menu are not provided to the resident, that could lead to weight loss. V26 stated that staff should be following the dietary menus and spreadsheets. V26 stated that R7 had significant weight loss and should be receiving double portions for all R7's meals and should be getting all items listed on R7's menu. R7's physician order sheet (POS) shows R7 has a diet order of General diet, Pureed texture, Regular consistency double portions with meals. R7's Nutrition progress note dated 6/07/23 written by V26 (Registered Dietitian) shows that R7 had significant weight loss of 10.1% in the last 3 months. R7's care plan shows R7 has a nutritional problem or potential nutritional problem related to mechanically altered diet with recent significant weight loss and one intervention reads, Provide, serve diet as ordered. Monitor intake and record q (every) meal. The facility's week 3 Diet Spreadsheet and R7's meal ticket shows R7 was to receive the following items for lunch on 7/09/23: Pureed Smothered Pork, Pureed Oven Roasted Potatoes, Pureed Spinach, Pureed Cinnamon Diced Pears, Pureed Buttered Dinner Roll, and Beverage. The facility's job description for Dietary Aide dated 5/02/17 shows that it is the Dietary Aide's duties and responsibilities to review, prepare and serve meals in accordance with planned menus with standardized recipes & special diet orders. The facility's job description for the [NAME] dated 5/02/17 shows that it is the Cook's duties and responsibilities to review menus prior to preparation of food.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0813 (Tag F0813)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to a.) monitor the temperature of a resident's personal refrigerator, b.) label and date food items in a resident's personal refr...

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Based on observation, interview, and record review the facility failed to a.) monitor the temperature of a resident's personal refrigerator, b.) label and date food items in a resident's personal refrigerator for 1 resident (R78) reviewed on the sample of 25 for safe personal food storage. Findings include: On 07/09/23 at 11:10 AM, observed inside R78's personal refrigerator 2% milk carton with use by date 06/26/23, a plastic bag containing American cheese wrapped in foil with no date on it and an open container of creamed cheese with no date on it. R78 did not know exactly how long those items had been in the refrigerator, estimating two-three weeks. There was no thermometer in R78's refrigerator. R78 stated that staff does not check R78's refrigerator. On 07/11/23 at 8:51 AM, V1 (Administrator) stated I thought we did away with the resident refrigerators and didn't realize they were not being monitored. V1 stated that now that it's been brought to my (V1) attention, I (V1) am addressing it. V1 stated V1 ordered thermometers yesterday for each resident's refrigerator and log sheets have now been placed on the resident's refrigerators for housekeeping to write down and monitor the temperatures. V1 stated food items put inside the resident refrigerators will now be labeled and dated to make sure the food does not stay in the refrigerator for more than three days. On 07/11/23 at 11:32 AM, V7 (Director of Housekeeping) stated as of today the housekeepers will start to document the temperature of the refrigerators in resident rooms and monitor the items inside the refrigerator to make sure they are dated and thrown out after three days. V7 stated before today these things were not being done and there were no thermometers in the resident's personal refrigerators. Facility policy titled, Refrigerators in Resident Rooms undated, documents in part, each resident shall have a temperature log with daily entry, each refrigerator will have an inside thermometer, all food in the refrigerator will be labeled with the common name and use by date, any food item past its use by date will be discarded by staff or resident, and the policy to discard leftover food after three days.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure call lights were within reach for four resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure call lights were within reach for four residents (R12, R21, R51, R56) and staff failed to respond in a timely manner to the call light for one resident (R51) of 7 residents reviewed for accommodation of needs in a total sample of 25. Findings include: 1) On 07/09/23 at 12:10 PM, observed R51 lying in bed with the call light cord wrapped tightly in a circle against the wall hanging from the call light box with the call light button dangling toward the floor out of R51's reach. R51 stated, there isn't a call light in here, I wish there was and I don't have a call light. R51 stated R51 tells R51's roommate when R51 needs help, and the roommate goes and gets a staff member. R51 stated if the roommate was not in the room when R51 needed help, I'd be in big trouble, and R51 would have to wait until the roommate returns. R51's roommate confirms R51 tells the roommate when R51 needs help. R51's roommate stated, I am not here all the time. I am out of the building three days a week for an offsite program from 9:30-2:30 PM. On 07/09/23 at 12:14 PM, R51's call light was triggered by surveyor because R51 could not see or reach the call light. On 07/09/23 at 12:36 PM - V7 (Housekeeping Director) responded to R51's call light. V7 stated V7 saw the call light on in the hallway and responded. On 07/09/23 at 12:40 PM - V6 (Certified Nursing Assistant) brought in R51's lunch tray. V6 stated the call light button is not within R51's reach and that V6 is the one who stored the call light against the wall hanging from the call light box. On 07/10/23 at 3:40 PM, V2 (Director of Nursing/DON) stated, all residents should have access to a call light and call lights should be within reach of the resident. V2 stated, the call light should be clipped to the resident's clothing or bedding and responded to within three minutes. V2 stated if a resident does not have access to a call light or the staff does not respond to the call light within three minutes, then the potential risk is that the staff will not know immediately when or what emergency happened to the resident and the resident may not get the attention or immediate care they need. V2 stated R51 is at risk for falls, is blind and dependent on staff for care. V2 stated, R51's call light should be within R51's reach. V2 stated the CNA should make the residents aware of the location of the call light so they know where it is so they can access it. V2 stated it is not another resident's responsibility to communicate to the staff what another resident needs and that it is the nurse's responsibility to make sure the resident is safe and well taken care of. Face Sheet dated 7/09/23 documents, R51 has diagnosis which includes but not limited to Chronic Angle-Closure Glaucoma - Bilateral Stage, Legal Blindness, Parkinson's Disease, Pain, Restlessness & Agitation, Vascular Dementia, Frontotemporal Neurocognitive Disorder, Schizoaffective Disorder, Bipolar Disorder. R51's MDS (Minimum Data Set) dated 07/03/22 documents BIMS (Brief Interview for Mental Status) score is 09 indicating moderately impaired cognition and (Functional Status) documents in part R51 requires extensive assistance for bed mobility, transfer, walk in room and corridor, eating, dressing, toilet use, and personal hygiene. R51's nursing care plan dated 02/22/2020 documents in part R51 has impaired visual deficit, legally blind related to glaucoma both eyes with intervention to tell the resident where you are placing their items. R51's care plan dated 09/12/22 documents in part R51 is at risk for falls with intervention to be sure the resident's call light is within reach and encourage the resident to use it for assistance as needed, and the resident needs prompt response to all requests for assistance. R51's care plan for incontinent of bladder related to limited mobility, Parkinson's disease documents in part as intervention to ensure call light is within reach and answer promptly. 2) R21's Face Sheet dated 7/09/23 documents, diagnoses include but are not limited to wedge compression fracture of lumbar vertebra, chronic obstructive pulmonary disease, epilepsy. R21's MDS (Minimum Data Sheet) dated 5/16/23 documents, R21 requires extensive assistance with bed mobility, transfer, and toilet use. On 7/9/23 at 11:24 AM, R21 was observed lying in bed alert. R21 stated R21 cannot walk. Writer observed R21's call light dangling from the wall to the floor, over an arm's length from R21's bed. R21 attempted to reach the call light. R21 was observed stretching over the edge of the bed, almost falling out of the bed to reach the call light. R21 stated I had a hard time, I had to stretch to reach. 3) R12's Face Sheet dated 7/09/23 documents, R12 diagnoses include but are not limited to chronic obstructive pulmonary disease, convulsions. R12's MDS, dated [DATE] documents under section G, R12 requires extensive assistance with bed mobility and toilet use. On 7/9/23 at 11:45 AM, R12 was observed lying in bed alert, R12's call light was out of reach. The call light cord was on the dresser next to R12's bed. On 7/9/23 at 11:48 AM, writer requested for V11 (Licensed Practical Nurse) to come into R12 room to visualize call light placement. V11 stated R12 call light was not in reach of R12. V11 stated R12 can operate the call light. V11 stated R12 is total care and if R12 needs help, R12 gets help by using the call light. V11 stated R12 was not able to use the call light because it was out of reach. 4) R56's Face Sheet dated 7/09/23 documents, R56 diagnoses include but are not limited to asthma, pain. R56's MDS, dated [DATE] documents, R56 requires extensive assistance with bed mobility and toilet use. On 7/9/23 at 12:15 PM, R56 was lying in bed alert, R56's call light was clipped to the back of R56's gown sleeve underneath R56 right arm. R56 stated I can't reach my light. It's tucked under me. On 7/9/23 at 12:22 PM, writer requested for V29 (Certified Nursing Assistant) to come into R56 room to observe call light placement. V29 stated the call light should be placed on the pillow. V29 stated R56 could not reach the light where it was placed. V29 stated when staff place the call light, we should make sure the resident can reach it. If R56 needs help or something, R56 needs the call light. On 7/10/23 at 3:34 PM, V2 (Director of Nursing/DON) stated she has been the DON since January of this year. V2 stated nurses and (CNAs/Certified Nursing Assistants) answer call lights. V2 said other staff such as housekeeping can answer the light and then tell the CNA or nurse what the resident needs. V2 said staff are expected to respond to call lights within three minutes. There is a light on the top of the door and a sound at the nursing station when the light is activated to alert staff. The purpose of the light is to communicate from resident to staff if the resident has something wrong or in an emergency. If the call light is not responded to immediately, there is potential for staff not to know immediately what emergency happened with the resident and staff cannot provide immediate care in case of an emergency or fall. There is also potential for care not to be provided. All residents should have access to their call lights. It should be within reach of the resident. It is not acceptable for a resident to have to stretch for the light. Staff should make the resident aware of where they are placing the light button. The call light should not be on the back of the sleeve in back of the resident's arm because it's difficult for the resident to reach. The call light should be on the bed or on the resident. Call Light Policy dated 02/02/18 documents in part the purpose is to respond to residents' request and needs in a timely and courteous manner, resident call lights will be answered in timely manner and within easy accessibility to the resident at the bedside or other reasonable accessible location.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow smoking safety policy by not completing smokin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow smoking safety policy by not completing smoking safety assessment upon admission for one resident (R177) and on a quarterly basis for four residents (R20, R27, R47, R77) to determine the level of assistance and supervision needed during smoking, the ability to carry and store smoking materials, and if a smoking apron is indicated. The facility also failed to ensure that smoking care plan is initiated/ developed upon admission for one resident (R177). These failures can potentially affect five (R20, R27 R47, R77 and R177) of eight residents reviewed for smoking in the sample of 25. The findings include: 1) On 7/9/23 at 11:14 am R20 was ambulating with steady gait, alert and verbally responsive. R20 stated he is a smoker and smoking in designated area in the back patio. R20 stated that facility staff is keeping smoking materials. R20's health record documented admission date of 9/24/19 with diagnoses not limited to Chronic obstructive pulmonary disease, other forms of ischemic heart disease, Other folate deficiency anemia, Bipolar disorder, Schizoaffective disorder, Major depressive disorder, Restlessness and agitation, Schizophreniform disorder. MDS dated [DATE] showed R20's cognition was intact. R20 needed limited assistance with bed mobility, transfer, walk in room, dressing, toilet use; needed supervision with walk in corridor, locomotion on and off unit and eating; needed extensive assistance with personal hygiene. MDS showed tobacco use. R20's care plan dated 7/9/23 documented in part: Smoking - has a physical and psychological addiction to nicotine / smoking. Care plan intervention included but not limited to: Complete a smoking assessment as needed. R20's electronic health record (EHR) reviewed and documented that last smoking assessment was completed on 3/23/22. Facility provided R20's smoking assessment dated [DATE] with sign date of 7/10/23 documented in part: Requires supervision while smoking and all smoking materials will be kept. 2) On 7/9/23 at 1:45 pm Observed R177 up and about, ambulatory with steady gait. Alert and verbally responsive. R177 stated she is smoking in designated area in the back patio. R177's health record documented admission date of 7/6/23 with diagnoses not limited to Unspecified Asthma with exacerbation, bipolar disorder, schizoaffective disorder. R177's EHR, contained no smoking assessment or care plan. R177 smoking safety risk assessment was completed on 7/10/23 documented in part: Requires supervision only with smoking and not able to store smoking materials. R177 care plan was initiated on 7/10/23 documented in part: Smoking - has a physical and psychological addiction to nicotine / smoking. On 7/10/23 3:10 pm V2 (Director of Nursing / DON) stated that smoking assessment Is being done by SS (Social Service). V2 stated she is not sure how often it should be done. V2 stated she does not know the purpose of smoking assessment. On 7/11/23 at 2:22 pm V18 (Social Service Director) stated that smoking assessment is completed upon admission, quarterly, or as needed. V18 stated that the purpose of smoking assessment is to assess the risk of the resident or if able to smoke safely. V18 stated that smoking care plan is done by social service and should be initiated upon admission. V18 stated that the purpose of care plan is to identify the risk / concern of the resident and list the interventions that would be implemented as appropriate to resident. Facility's policy for smoking safety dated 10/24/22 documented in part: - A smoking safety assessment will be completed to determine the level of assistance and supervision needed during smoking, the ability to care and store smoking materials, and if a smoking apron is indicated. The plan of care shall reflect the results of this assessment. This assessment will be completed upon admission, quarterly and with significant change. 4) R27's diagnosis included but not limited to Chronic Obstructive Pulmonary Disease, Vascular Dementia, Schizoaffective Disorder, Schizophrenia, Restlessness & Agitation. R27's MDS (Minimum Data Set) from 04/29/23 BIMS (Brief Interview for Mental Status) score is 09 indicating moderate cognitive impairment. R27's MDS section J indicates R27 is a current tobacco user. R27's Order Summary Report dated 02/19/21 documents in part may smoke as indicated for psychosocial and physical/medical necessity related to nicotine addiction. R27's Smoking Safety Risk Assessment was last completed on 02/20/22. On 07/10/23 at 9:51 AM, V18 (Social Service Director) stated smoking assessments are completed upon admission, quarterly, and annually. V18 stated R27's last smoking assessment was completed (2/2022). V18 stated R27 should have a current smoking assessment and she (R27) does not. On 07/10/23 at 4:40 PM, observed R27 smoking outside on the patio during scheduled smoke break. 5) R77's diagnosis included but not limited to Paranoid Schizophrenia, Bipolar Disorder, Anxiety Disorder, Insomnia, Restlessness & Agitation, Pain. R77's MDS (Minimum Data Set) from 04/04/23 BIMS (Brief Interview for Mental Status) score is 15 indicating intact cognition. R77's MDS section J indicates R27 is a current tobacco user. R77's Smoking Safety Risk Assessment was last completed on 03/24/22. 3) On 7/09/23 at 11:15 AM, R47 was noted with limitations on both upper and lower extremities and uses a wheelchair for primary mode of locomotion. R47 stated R47 smokes outside with staff watching R47. R47's Annual Minimum Data Set (MDS) assessment dated [DATE] shows R47 is cognitively intact, uses tobacco, and requires assistance with activities of daily living. There was no Smoking Assessment completed in the electronic health record for R47's annual assessment dated [DATE]. Facility provided a copy of R47's SMOKING SAFETY ASSESSMENT with effective date of 6/14/23 but was signed completed on 7/10/23. On 7/10/23 at 8:35 AM V12 (Psychiatric Rehabilitation Service Coordinator) stated that smoking assessments for the residents should be completed upon admission, quarterly, and annually. V12 stated that these assessments are found in the residents' electronic health record (EHR). V12 stated that residents who smoke are supervised with staff. V12 also stated that smoking should be addressed in the care plan.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to follow policy for psychotropic medication by failing t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to follow policy for psychotropic medication by failing to obtain or provide consent of psychotropic medication use for two (R20 and R53) residents, failed to monitor residents on antipsychotic drug therapy by not completing Abnormal Involuntary Movement Scale (AIMS) assessment timely for four (R20, R2, R35 and R53) residents, and failed to review drug regimen irregularities / recommendations for one (R53) five residents reviewed for unnecessary medications in a sample of 25. Findings include: 1) On 7/9/23 at 11:01 am R2 was alert and verbally responsive, up and about, ambulatory with steady gait. R2's health record documented admission date of 2/7/2019 with diagnoses not limited to Chronic obstructive pulmonary disease, Schizoaffective disorder, Type 2 diabetes mellitus, Essential hypertension, Hyperlipidemia, Major depressive disorder, Generalized anxiety disorder, Insomnia, Chronic pain, Gastro-esophageal reflux, Osteoarthritis, Restlessness and Agitation. R2's Minimum Data Set (MDS) dated [DATE] showed R2's cognition was intact. R2 needed supervision with bed mobility, walk in room and corridor, locomotion on and off unit, eating and toilet use; needed limited assistance with transfer, dressing and personal hygiene. MDS showed that R2 received antipsychotic, antidepressant, and antianxiety medications. R2's AIMS assessment was last completed on 10/10/2022. R2's Physician Order Sheet (POS) and consent for psychotropic medications were reviewed and documented in part: Duloxetine HCL capsule 30mg (milligram) 1 capsule by mouth one time a day for depression. Consent signed on 2/22/23. Trazodone HCl 100 MG Tablet by mouth at bedtime related to major depressive disorder. Consent signed on 6/23/23. Quetiapine Fumarate ER 200 MG Tablet extended release 24 hour by mouth in the morning for Schizophrenia. Consent signed on 2/22/23. Quetiapine Fumarate 300 MG Tablet by mouth at bedtime related to schizoaffective disorder. Consent signed on 2/22/23. 2) On 7/9/23 at 11:14 am Observed R20 able to ambulate with steady gait, alert and verbally responsive. R20's health record documented admission date of 9/24/19 with diagnoses not limited to Chronic obstructive pulmonary disease, Other forms of ischemic heart disease, Other folate deficiency anemia, Bipolar disorder, Schizoaffective disorder, Major depressive disorder, Restlessness and agitation, Schizophreniform disorder. MDS dated [DATE] showed R20's cognition was intact. R20 needed limited assistance with bed mobility, transfer, walk in room, dressing, toilet use; needed supervision with walk in corridor, locomotion on and off unit and eating; needed extensive assistance with personal hygiene. MDS showed that R20 received antipsychotic, antidepressant, and antianxiety medications. R20's AIMS assessment was last completed on 12/26/22. R20's POS and consent for psychotropic medications were reviewed and documented in part: Chlorpromazine Hcl tablet 200mg by mouth at bedtime related to bipolar disorder. No consent provided. Chlorpromazine Hcl tablet 50mg by mouth two times a day related to schizoaffective disorder. No consent provided. Clonazepam tablet 50mg by mouth two times a day for anxiety related to restlessness and agitation. Consent dated 2/17/23. Haloperidol oral tablet 5mg by mouth two times a day for anxiety. Consent dated 2/17/23. Mirtazapine tablet 15mg by mouth at bedtime related to Major depressive disorder. No consent provided. 3) On 7/9/23 at 11:21 am Observed R35 lying in bed, alert and verbally responsive. R35's health record documented admission date of 9/21/18 with diagnoses not limited to Bipolar disorder, Schizoaffective disorder, Restlessness and agitation, Paranoid schizophrenia, Anxiety disorder, Hyperlipidemia, Essential hypertension, Iron deficiency anemia, Other seizures. MDS dated [DATE] showed R35's cognition was intact. R35 needed extensive assistance with bed mobility, transfer, locomotion on and off unit, dressing, toilet use, personal hygiene; needed limited assistance with eating. MDS showed that R35 received antipsychotic medications. R35's AIMS assessment was last completed on 10/6/22. R35's POS and consent for psychotropic medications were reviewed and documented in part: Fluphenazine HCL tablet 5mg by mouth two times a day related to schizoaffective disorder. With consent dated 8/2/22. Haldol decanoate solution 50mg/ml Inject 1ml intramuscularly one time a day every 28 days related to Schizophrenia. Consent dated 7/29/22 Quetiapine Fumarate tablet 200mg by mouth two times a day related to bipolar disorder. Consent dated 7/29/22. 4) On 7/9/23 at 11:28 am Observed R53 up and about, ambulatory with steady gait, alert and verbally responsive. R53's health record documented admission date of 2/14/19 with diagnoses not limited to Schizoaffective disorder, Restlessness and agitation, Major depressive disorder, Other schizophrenia, Mixed Hyperlipidemia, Essential hypertension, Hypothyroidism, Gastro-esophageal reflux disease, Anemia. MDS dated [DATE] showed R53's cognition was intact. R53 needed supervision with bed mobility, transfer, walk in room and corridor, locomotion on and off unit, dressing, eating, toilet use; needed limited assistance with personal hygiene. MDS showed that R53 received antipsychotic, antianxiety and antidepressant medications. R53's AIMS assessment effective date 10/6/22 and signed date 10/17/22. R53 POS and consent for psychotropic medications were reviewed and documented in part: Haloperidol oral tablet 5mg by mouth three times a day for schizoaffective disorder. Consent dated 6/17/21 Quetiapine Fumarate tablet 300mg by mouth one time a day related to Psychosis. Consent dated 8/5/22. Trazadone HCL tablet 100mg by mouth at bedtime related to Major depressive disorder. No consent provided. R53's MRR dated 7/7/23 documented in part: See report for any noted irregularities and / or recommendations. No report was provided. On 7/10/23 at 2:50pm V3 (Assistant Director of Nursing / ADON - Licensed Practical Nurse / LPN) stated she (V3) started working in the facility a month ago. V3 stated that she is also responsible for psychotropic medications. V3 stated that facility has inhouse psychiatrist/ Nurse Practitioner and rounding with Social Service (SS). V3 stated that consent is needed prior to giving psychotropic medication, increase in dosage needed consent, decrease in dosage no need for consent. V3 stated she does not know how often AIMS (Abnormal Involuntary Movement Scale) assessment is done, stated she is new. On 7/10/23 at 3:00 pm V2 (Director of Nursing / DON) stated that consent for psychotropic medications (antidepressant, antianxiety, hypnotic / sedative and antipsychotic) should be signed by resident or authorized representative prior to administering psychotropic medication. V2 stated that AIMS (Abnormal Involuntary Movement Scale) assessment is completed for residents on psychotropic medications and done by floor nurse upon admission, quarterly, and as needed. V2 stated that the purpose of AIMS assessment is to assess / measure if resident is having tremors or involuntary movements and to monitor side effects of psychotropic medications. V2 stated that if AIMS assessment is not done as scheduled, nurse might potentially miss to notice side effects of psychotropic medication. V2 stated that pharmacy medication review regimen (MRR) is done monthly or as needed and report of irregularities / recommendation is communicated to V2. V2 stated that GDR (Gradual Dose Reduction) is done by psychiatrist upon evaluation and documented if indicated or contraindicated. V2 stated that care plan coordinator is responsible for doing psychotropic medication use and should be updated as needed. Reviewed EHR (Electronic Health Record) with V2 for the following residents: 1. V2 stated that R2's AIMS (Abnormal involuntary movement scale) assessment was last completed on 10/10/22 2. V2 stated that R20's AIMS assessment was last completed on 12/26/22. 3. V2 stated that R35 and R53's AIMS assessment was last completed on 10/6/22. V2 stated that psychotropic medication consents are not stored electronically. Surveyor requested Psychotropic medication consents for R20, R27, R35 and R53. On 7/11/23 at 10:42 am V2 provided consents for R20 use of Clonazepam and Haloperidol but consents for use Chlorpromazine and Mirtazapine was not provided. R53 consents for Haloperidol and Quetiapine Fumarate were provided but no consent for Trazadone was provided. V2 stated that R53's MRR (medication review regimen) was done on 7/7/23 and documented: See report for any noted irregularities and / or recommendations. V2 stated that she did not receive report or recommendations from pharmacy yet. Facility's policy for psychotropic medication - gradual dosage reduction dated 2/1/18 documented in part: - Informed consent shall be obtained. Psychotropic medication shall not be administered without the informed consent of the resident or the authorized resident representative. - The licensed pharmacist will review the resident's drug regimen monthly and document findings. The pharmacist will report any irregularities to the Director of Nursing. The DON will notify or direct licensed staff to notify attending physician as necessary. The facility will maintain a copy of the consultant report. - Residents on anti-psychotic drug therapy will be monitored for tardive dyskinesia side effects every 6 months using the AIMS scale.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to follow policy and procedures for medication storage and labeling by failing to discard expired house-stock medications, faili...

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Based on observation, interview, and record review, the facility failed to follow policy and procedures for medication storage and labeling by failing to discard expired house-stock medications, failing to ensure personal items and floor cleaner chemicals were stored separately. The facility also failed to ensure that medications are labeled with open date for four (R24, R39, R41, R50) residents and failed to ensure that medication is stored in the container in which they were originally received for one resident (R78). These failures affect five residents (R24, R39, R41, R50, R78) in the sample of 25 residents. Findings include: On 7/10/23 at 9:18 AM 3rd floor medication room was inspected with V11 (Licensed Practical Nurse/LPN). This medication room had two white refrigerators. There was dust, paper and plastic in between the two refrigerators. The storage cabinet was unorganized with dust all over and house stock medications being stored with personal items including an umbrella, shoes, transparent plastic ware and a water bottle. There was a bottle of hard surface floor cleaner spray mixed with house stock medications. This cabinet contained the following expired house stock medications: 1. 1 bottle of Aspirin Enteric Coated 325mg (milligram) tablets, manufacturer expiration date 8/2022. 2. 1 bottle of Aspirin enteric coated 325mg tablets, manufacturer expiration date 2/2023. 3. 2 bottle of Vitamin B12 (Supplement) 100mcg (microgram) tablets, manufacturer expiration date 6/2023. 4. 1 bottle of Ferrous gluconate (Iron supplement) 240mg tablets, manufacturer expiration date 10/2022. 5. 1 bottle of Melatonin (Herbal Supplement) 1mg tablets, manufacturer expiration date 6/2023. 6. 1 bottle of Senna (Laxative) concentrate 8.6mg tablets, manufacturer expiration date 12/2022. V11 confirmed that house stock medications were expired and will be discarded. This medication room had a sink cabinet that was broken and missing a drawer. Mice droppings were seen in the corner of the medication room and confirmed by V11 (LPN) and V27 (Housekeeper Staff). On 7/10/23 at 9:40 am, the facility's 3rd floor medication cart contained the following: 1. Opened bottle of Vitamin B12 100mcg tablets, manufacturer expiration date 6/2023. 2. Opened bottle of Calcium (Supplement) 600mg tablets, manufacturer expiration date 5/2023. V11 confirmed that the expired medications will be discarded. On 7/10/23 at 9:52am, the facility's 1st floor medication cart 2 contained the following: 1. Albuterol inhaler (Beta Adrenergic Agents) that did not have a box or plastic container, no resident name, no open date. 2. R39's Symbicort (Beta Adrenergic-Glucocorticoid) 160/4.5mcg inhaler opened with no open date. The label indicated: Discard after 3 months after opening. 3. R24's Albuterol HFA (hydrofluoroalkane) inhaler 90mcg opened with no open date. V19, (Registered Nurse / RN) stated that medication should be labeled with open date once opened. On 7/10/23 at 9:58am, the facility's 1st floor medication cart one contained the following: 1. R78's Humalog (Insulin solution) vial opened with open date 6/27/23, no box, no plastic bag or container. 2. R50's Symbicort 160/4.5mcg opened with no open date. Pharmacy label indicated: Discard within 3 months after opening. 3. R41's Tobradex (Antibacterial-Glucocorticoid) ointment 0.3-0.1% was open, with no open date. 4. Opened bottle of Calcium (Supplement) 600mg tablets, manufacturer expiration date 5/2023. 5. Opened bottle of Vitamin B12 100mcg tablets, manufacturer expiration date 6/2023. V9, (Licensed Practical Nurse / LPN) confirmed that house stock medications were expired. At 10:09 am, the facility's 1st floor medication storage room contained the following: 1. 4 bottles of Calcium 600mg tablets, manufacturer expiration date 5/2023. 2. 3 bottles of Ferrous Gluconate 240mg tablets, manufacturer expiration date 10/2022. 3. 1 bottle of Enteric Coated Aspirin (Platelet Aggregation Inhibitors) 325mg tablets, manufacturer expiration date 2/2023. V9 confirmed that these medications were expired. On 7/11/23 at 10:42 am V2 (Director of Nursing / DON) stated that medications should be labeled with open date/discard date once opened. V2 stated that opened insulin vial should be kept in a plastic container provided by pharmacy to prevent contamination. V2 stated the nurses are expected to check the expiration date of house stock medications on a weekly basis and before administering medication. V2 stated that expired medications should be discarded immediately to avoid administering expired medications. V2 stated that if expired medication was administered to a resident, it could potentially cause side effects / medication reactions. V2 stated that medication storage room should be clean and organized and medications should be separated from floor cleaner and personal items due to risk of contamination. Facility's policy for medication storage dated 1/5/23 documents to ensure proper storage, labeling, and expiration dates of medications the facility should ensure that medications and biologicals are stored in an orderly manner in cabinets and that disinfectants and other household substances are to be stored separately from medications. This policy documents once any medication is opened, the facility should follow manufacturer/supplier guidelines with respect to expiration dates for opened medications. The facility staff should record the date opened on the medication container when the medication has a shortened expiration date once opened. This policy documents the facility should ensure that resident medication storage areas do not contain non-medication items and that the medications for each resident are stored in the containers in which they were originally received.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to a.) properly clean and sanitize tableware and cooking equipment, b.) ensure food items were properly label and dated, c.) pro...

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Based on observation, interview, and record review, the facility failed to a.) properly clean and sanitize tableware and cooking equipment, b.) ensure food items were properly label and dated, c.) properly store raw animal food separately from ready to eat foods, d.) follow hand washing and glove usage procedure. These deficient practices have the potential to affect all 126 residents residing in the facility. Findings include: On 07/09/23 at 9:14 AM, during initial kitchen tour with V4 (Dietary Manager) observed V5 (Dietary Aide) working in the dish room area alone in front of the dish machine rinsing off dirty plate ware (plastic bowls, plates, metal plate covers) and plastic meal trays. V5 placed them into the dishwasher racks. V5 was feeding the dirty items in the dishwater racks into the dishwasher, and then reaching around to the clean side of the dish machine to pull them out of the dishwasher without performing hand hygiene in between the two tasks. V5 did not perform any hand hygiene in between handling the dirty and clean items. On 07/09/23 at 9:16 AM, observed V5 still wearing the same gloves grab the plate ware and plastic trays that had just come out of the dishwasher and stack the clean plate ware onto storage racks. On 07/09/23 at 9:27 AM, V5 stated V5 works in the dish machine area by himself and that V5 rinses the plate ware and puts them into the dish washer racks and then pulls them out of the dishwasher when they are done being cleaned. V5 stated V5 rinses V5's gloved hands off with water using the spray hose in between loading the dirty items into the dishwasher and pulling the clean items out of the dishwasher. V5 demonstrated how this is done by using the spray hose to rinse off V5's gloved hands with water. On 07/09/23 at 9:29 AM, V4 (Dietary Manager) stated V5 must change gloves in between handling the dirty and clean dishes and that V5 has to wash V5's hands before putting on a new pair of gloves. V4 stated V5 must wash his hands properly with hot water and soap, not just rinse V5's hands with water. V4 stated, it is not right. His (V5)'s hands are not washed properly so he (V5) can transfer bacteria to the clean dishes. On 07/09/23 at 9:20 AM V4 stated all items should be labeled and dated with delivery, open and use by date. Leftover food should be used within 7 days. On 07/09/23 at 9:21 AM, observed a large sleeve of orange American cheese slices opened with no label or date, and an opened 16-ounce container of Chicken Flavored Base with no label or date. On 07/09/23 at 9:24 AM, V4 stated the opened American cheese slices and Chicken Flavored Base should be labeled and dated with an open and use by date, so the kitchen staff makes sure they know when it's okay to use the products. V4 stated, we don't want any spoiled food items in here. On 07/09/23 at 9:32 AM, observed three packages of ground beef in the walk-in refrigerator stored on the 3rd shelf from the bottom. A box of milk and a box of oral supplement containers were stored on different shelves underneath the thawing three packages of ground beef. V4 stated ground beef should always be stored on the lowest shelf to prevent raw beef juice from leaking onto other food items. V4 stated, this could cause a food borne illness and hurt the patients. On 07/09/23 at 9:37 AM, observed bulk oatmeal in large plastic container not labeled or dated. On 07/10/23 at 10:35 AM, observed preparation of pureed foods for lunch and throughout this process V4 continually used hand sanitizer in between steps before putting on new gloves. V4 did not V4 wash V4's hands with soap and water during the preparation of pureed foods. Observed V4 bring blender container, lid and blade to the 3-compartment sink to be cleaned. On 07/10/23 at 10:46 AM, observed V21 (Dietary Consultant, CDM) submerge the blender lid into the sanitizing solution in the 3-compartment sink for 18 seconds and then remove the blender lid from the sanitizing solution and then left the item on the side to air dry. On 07/10/23 at 10:54 AM, V21 stated items needed to be submerged in the sanitizing solution for 60 seconds to sanitize and disinfect the piece of equipment. V21 stated V21 thought the lid was in the solution for 1 minute. On 07/10/23 at 11:36 AM, surveyor observed a 1 gallon container of opened Soy Sauce and an opened 18-ounce bottle of BBQ sauce stored on the spice rack in the food preparation area. Both these items had manufacturer guidelines printed which stated to refrigerate after opening. V21 stated these items should be refrigerated not left out at room temperature. V21 stated the manufacturers guidelines printed on the items to refrigerate ensures quality of the product and to slow down the growth of bacteria because they contain potentially hazardous ingredients. V21 stated ground beef could be above chicken but not over milk because you don't cook milk, and milk is a ready to eat product. V21 stated the ground beef should have been on the lowest rack. V21 stated hand sanitizer should not be used in the kitchen because the chemical could get into the food, and it does not kill all bacteria. V21 stated employees should be washing their hands with soap and water in between tasks and before putting on new gloves. Kitchen policy titled, Dishwashing: Machine Operation dated 2020 documents to use clean, washed hands to pull out clean racks. Kitchen policy titled, Labeling and Dating Foods (Date Marking) dated 2020 documents all food stored will be properly labeled and once opened, all ready to eat and potentially hazardous food will be re-dated with a use by date. Kitchen policy titled, Food Storage (Dry, Refrigerated, and Frozen) dated 2020 documents to store raw animal foods such as eggs, meat, poultry, and fish separately from cooked and ready to eat food. Kitchen policy titled, Proper Hand Washing and Glove Use dated 2020 documents all employees will use proper hand washing procedures and glove usage in accordance with State and Federal sanitation guidelines, hands are washed before donning gloves and after removing gloves and hand antiseptic or liquid sanitizer should never be used as a replacement for hand washing. Kitchen policy titled, Manual Ware Washing dated 10/2019 documents the Dining Services Director insures (ensures) that all service ware and cook ware are air dried. Manufacturer's Guidelines for Three Compartment Sink undated, documents for pot and pan immersion at least one minute for quaternary sanitizer.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0575 (Tag F0575)

Minor procedural issue · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to display the [NAME] Class Members retaliation hotline number. This fai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to display the [NAME] Class Members retaliation hotline number. This failure has the potential to affect all 45 [NAME] members. Findings Include: On 7/09/23 at approximately 12:52 PM, during the survey team's initial observations, there were no [NAME] Class Members Retaliation hotline numbers posted on the first, second, and third floors where the residents reside. At 1:00 PM V18 (Social Service Director) stated that the facility has [NAME] members and that the [NAME] Hotline signage should be on each floor in the hallways visible to the residents.
Jun 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure the right to accommodation of needs by not respo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure the right to accommodation of needs by not responding to activated nurse calls in a reasonable amount of time. This failure affected 1 of 3 resident floors. Findings include: On 6/24/23 at 2:30PM R1 stated they do not answer the nurse calls. What if I have a medical emergency and can't get up. Recently I used nurse call, and nobody came. I called 911 and they said they would call facility. Finally, someone came to see me hours later. This was the night shift I think the nurse was sleeping. On 6/24/23 at 2PM the 2nd floor was observed. The nurse call panel screen was observed with the following notifications on the screen. room [ROOM NUMBER]- 155 minutes, room [ROOM NUMBER]- 95 minutes and room [ROOM NUMBER]- 82 minutes. The minutes on screen indicated how long it has been since the call was activated. On 6/24/23 at 2:05 PM R6 (2nd floor resident) stated I pulled my alarm hours ago and nobody answered it. I am bedridden and I need assistance. On 6/24/23 at 2:10PM PM R5 (2nd Floor Resident) stated I pulled my alarm a long time ago and nobody answered it. They never answer the nurse call when I need help. On 6/24/23 at 2:10 V5 (Nurse) was observed at the 2nd floor nurse station in the medication room. V5 did not respond when asked why 3 nurse calls were activated and no staff went to the rooms. On 6/24/23 at 2:16 PM V8 (2nd floor CNA) stated I went on break and just got back. I didn't know the nurse calls were going. On 6/24/23 at 2:17PM V9 (CNA) stated I was changing a resident's depend and didn't see the nurse calls activated. On 6/24/23 at 2:18PM V10 (2nd floor Restorative Aid) stated I was on break and just got back. On 6/24/23 at 2:19PM V11 (2nd floor LPN) stated I was on break and just got back. Facility Policy titled Call Light states including Guidelines: Resident Call Lights will be answered in a timely manner. 2. All staff should assist in answering call lights. Nursing staff members shall go to resident room to respond to call system and promptly cancel the call light when the room is entered.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the right to be free of abuse in 1 (R4) of a sample of 3 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the right to be free of abuse in 1 (R4) of a sample of 3 residents (R2, R3 and R4). The facility knowingly placed a resident with a record of violent behavior and assessed as high risk for abuse, with another resident assessed as a high risk for abuse. This failure resulted in physical abuse to R4. Findings include: R2 is a [AGE] year-old female with a diagnosis including Schizoaffective Disorders, Personality Disorder and Asthma. R2 was admitted to the facility on [DATE] and discharged to the hospital on 6/20/23 after aggressive behavior and alleging she was touched inappropriately by an unknown resident. R2 has a BIMS (Brief Interview for Mental Status) of 15/15. R2 could not be contacted during the investigation. R2 remains in the hospital. R2 is care planned for including history and diagnosis of severe mental illness as manifested by: Display of risk factors as elopement factors. Poor safety awareness and harmful behavior. Review of state background check shows R2's check resulted in a hit for an 8/15/16 offense of aggravated battery. R2 is currently on active probation. R2 has not been evaluated by state police for this hit to date. R2 was assessed by the facility Abuse/Neglect Screening as a high risk (score 5) : Resident is at high risk for abuse due to poor judgement, compulsive behavior, delusional thinking, with the presence of dysfunctional behavior such as being verbally and physically aggressive at times. R4 is a [AGE] year-old female with a diagnosis including Schizoaffective Disorder, Bi Polar Type, Major Depressive Disorder, Hearing Loss, and Seizures. R4's BIMS (Brief Interview for Mental Status) 15/15. R4 was assessed by facility Abuse/Neglect Screening as a high risk (score 6) Risk measure for likelihood for a history of previous / recent mistreatment and / or potential future problems / symptoms related to mistreatment. Progress note dated 5/28/23 states R4 told staff she had a fall three days earlier. R4 presently has a left arm closed fracture of the humerous from a previous fall. A sling was applied. R4 is hard of hearing and difficult to interview. Review of R4 progress notes show R4 has had altercations with other residents on 6/5/23, 6/2/23, 3/7/23 and 1/6/23 this year. This indicates that R4 is a high abuse risk as shown on abuse risk assessment score of 6. R4 was transferred to R2's room on 6/13/23. The following shows R4 was abused by her roommate R2 as follows: 6/19/23 progress note states around 7:25 p.m. writer heard a big sound in room [ROOM NUMBER] right in front of the nurses station. Writer ran to the room and observed resident on the floor in a sitting position. When asked what happened, res stated 'she pushed me out of my bed I didn't do anything to her'. Writer assessed resident from head to toe. Resident previously had left hand checked from previous incident but refused her arm to be checked. MD notified with an order to send res to hospital for evaluation. Elite ambulance called and arrived within an hour to transport res to hospital. Res refused going to the hospital and stated, 'I have the right to refuse'. The elite ambulance staff left the facility around 9;00 p.m. without the res. MD notified. On 6/24/23 at 10:10AM V5 (RN) stated there are frequent altercations between R2 and R4. R2 is always the aggressor. R2 is now at the hospital for an incident in which R2 became violent. R4 was pushed to the floor from her bed. R4 was not injured at this time. On 6/24/23 at 10:40AM V6 (Social Service Director) stated I put R4 in room with R2 because of covid. We had to make room for covid residents. R4 was not at facility much since going to hospital and leaving the facility often. We did not care plan her for aggressive behaviors and we did not do the fingerprint check. This has to be done before the state police does the evaluation risk assessment. On 6/23/23 at 2:01PM V1 (Administrator) stated on 6/19/23, R2 was being aggressive in the room and was destroying facility property and screaming at staff. She has a history of screaming at staff. She has been in the hospital multiple times for behaviors of aggression. During the incident on 6/19/23 was when she alleged rape. I initiated my abuse investigation. During the incident it appears R4 was pushed. I do not know much about whether she was pushed. She was seen sitting on the floor. She would not cooperate to any assessment or sending her to the hospital. We are currently doing an investigation of this incident and will conclude in 5 business days. Facility Policy titled Abuse Prevention and Reporting - Illinois states including The facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment.
May 2023 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to protect a resident from physical abuse. This failure ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to protect a resident from physical abuse. This failure resulted in one resident having a change in condition and requiring emergency medical services. The resident was diagnosed with a concussion syndrome. This failure affects one of three residents (R4) reviewed for physical abuse in a total sample of six residents. Findings include: R4 is a [AGE] year-old male. R4's diagnoses are but not limited to depression, diabetes, anxiety disorder, and suicidal ideations. R4's BIMS (Brief Interview for Mental Status) dated 05/09/2023, notes R4 is alert. R4's MDS (Minimum Data Set) dated 05/09/2023, notes R4 requires supervision only. R4's care plan notes R4 has the potential to be physical aggressive due to poor impulse control. On 05/17/2023, R4 had a physical altercation with staff that left R4 with a bruise to the right eyebrow. Progress note dated 05/17/2023, notes R4 had a physical altercation with a staff member (behavioral aide). Noted with swollen right eyebrow, no bleeding noted. R4 was noted to be threatening towards writer demanding for a cigarette. R4 started recording, following, and blocking writer's ability to leave the basement area. As writer attempted to leave the area to another exit, R4 attacked writer. Writer then called for a code yellow to assist with the situation. NOD (Nurse on duty) was made aware of the incident. R4 refused emergency medical services but complained about being dizzy. R4 noted with extreme agitation. Nurse on duty made aware; monitoring will continue. R4 refused to go to the emergency department. R4 educated and advised on the importance to seek further medical attention. R4 verbalized understanding but still refused. R4 responsible for self. Progress note dated 05/18/2023, R4 sent out to local hospital today due to altercation the previous day. R4 left in stable condition. R4 walked out of the facility. At 9:00PM, R4 returned from local emergency room visit. R4 returned with a diagnosis of post-concussion syndrome. R4 was advised to follow up appointment with R4's primary physician. On 05/18/2023, at 12:24PM, V1 (Administrator) stated, the staff member was suspended pending investigation. Originally, I was told by V3 (Psychiatric Services Coordinator) that V3 was attacked by a resident. V3 called the police, and a code yellow was called. V3 tried to call later. The nurse called me and told me R4 has an injury, and R4 stated R4 was attacked. Once the police left, I made a preliminary. No one saw anything. This is unwitnessed. Staff did come down afterwards. I did see the video this morning. There are cameras in the hallway. This is currently being investigated. On 05/18/2023, at 1:51PM, R4 stated, Last night they did not call for a smoke break. I made a complaint, and the staff member started acting hostile. The staff member works with social services. My right eye is swollen. This staff member hit me. I don't know the staff member's name. The staff member straight-up assaulted me. I informed the police and the administrator. On 05/18/2023, at 1:54PM, R5 stated, I saw them both shove each other, I saw a blood clot on R4's right eye and R4 puked many times last night. It was V3. I am new to the facility. During this interview, R4 does have a swollen right eye. R4 also stated R4's head is swollen. On 05/18/2023, at 2:25PM, V3 (Psychiatric Services Coordinator) stated, I was attempting to leave work. R4 would not let me leave because R4 wanted a cigarette. I said R4 missed the smoke break. R4 stated R4 was going to record me with R4's phone. R4 would not let me leave and was blocking the door. I tried to go another way. I said leave me alone. R4 told me R4 was filming, and I said alright R4 can film me. R4 was coming after me and I was trying to leave. R4 followed me into the stairwell where R4 can't go. R4 pushed me into the stairwell. R4 had me in a choke hold and gauged my eyes. At that point R4 was trying to kill me. I just used CPI (Crisis Prevention Intervention) to get R4 under control and call for help. People came and R4 started yelling and stated how I beat R4 up. I could have gotten killed. I would never strike a patient. I held R4 by R4's upper body where R4 could not grab at my face and control R4's arms. I was able to get my hips on top of R4's hips so R4 could not keep fighting me. I was able to control R4 there. R4 got a finger in my eye. I had to control R4's arms. I have a bite mark, and we were in a tight space place. This was a matter of trying not to get R4 to kill me. R4 might have fallen against the stairs and hurt himself. I do not know. On 05/23/2023, at 10:30AM, V1 stated, post-concussion syndrome was listed as the diagnosis after R4 was sent out to the hospital on [DATE]. The facility does not share camera footage. V3 was CPI (Crisis Prevention Intervention) trained. V4 (CPI trainer) trains and provides education to the staff. Staff had several trainings in January. Staff was in serviced last week and one coming today. I spoke to the Ombudsman today and did a presentation for staff. There have been several abuse trainings, and some people do not act as trained. V3 acted inappropriately on many levels and V3 is being terminated. I expect the staff to give the resident what they want within reason. V3 failed to deescalate the situation. It could have been deescalated before things happened. Or V3 could have been nice to R4. Focus on customer service. V3 could have gotten help much sooner than V3 did if V3 acted appropriately. If a resident misses a smoke break, V3 could have taken R4 out. R4 did send me the video. If staff is being attacked by resident, there is appropriate use of CPI to be used. V4 could not be contacted during this investigation. On 05/23/2023, at 12:29PM, V5 stated, I responded to the code yellow that was called. When I got there, I saw R4 being restrained by V3. Another aide joined me, and we asked what transpired. V3 said R4 would not let V3 go home. R4 stopped V3 from going. V3 tried to explain to R4 that V3 was not in charge in cigarette breaks. That is what caused the trouble. I was able to calm R4 down. I saw that R4's right eye was swollen and administered aide. I did not see the altercation. CPI is crisis intervention. This is used to try to make the residents calm. There are strategies to do that. Staff should never hit a resident. There are other ways to deescalate a situation. On 05/23/2023, at 12:39PM, V6 (Certified Nursing Assistant/CNA) stated, I was not involved in the situation. I heard someone screaming. I thought it was in a room, but it was in the stairway. I went to the stairway. A nurse from the 1st floor was already there with V3 and R4. The nurse told us to take R4 back to the second floor. There was swelling by R4's eye and it was blood from V3, I believe. R4 showed the surveyor R4's video. R4's phone video shows R4 and V3 men having an argument. V3 tries to walk away and states R4 is trying to assault V3. V3 tries to go in the stairwell and then the video goes dark. This is where R4 states V3 hit R4. CPI document titled, CPI Nonviolent Crisis Intervention Training, undated, notes CPI training is safe, nonharmful behavior management system designed to help professionals in any setting provide the best possible care, welfare, safety, and security, of individuals presenting a range of crisis behaviors. V3 was CPI trained on 1/24/2023. R4's medical records dated 05/18/2023, notes police report notes R4 was attacked by social worker physically. R4's medical records document R4 had soft tissue swelling and bruising on the right eye. R4 at the hospital for evaluation after assault/ trauma last night at the nursing home. Possible loss of consciousness. R4 has been nauseous and vomiting since then. R4 complains of pain on the back of R4's scalp with bruising over the right eye. R4 has vision changes and difficulty coordinating R4's movements. R4 was diagnosed with post-concussion syndrome. Facility final investigation dated 05/23/2023, notes it was determined that V3 failed to de-escalate the situation numerous times, acting in an unprofessional manner, using language that was inconsistent with the facilities values. V3 failed to call a code yellow properly and used CPI inappropriately. Facility policy titled, Abuse Prevention and Reporting, dated 12/17/2021, notes this facility affirms the right of our residents to be free from abuse. Physical abuse is the infliction of injury on a resident that occurs other than by accidental means and requires medical attention. Physical abuse includes slapping, hitting, pinching, and kicking.
May 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to timely report an allegation of misappropriation of property to the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to timely report an allegation of misappropriation of property to the state agency which affected one (R4) of four residents reviewed for resident rights. Findings include: On 5/1/23 at 10:53 am, when asked about R4's allegation of R4's wallet and money being withheld from R4 by facility staff, R4 stated, This is a criminal matter for the courts. R4's admission Record, documents, in part, diagnoses of schizoaffective disorder, lack of coordination, abnormalities of gait and mobility, abnormal posture, and cognitive communication deficit. R4's Minimum Data Set (MDS), dated [DATE], documents in part, a Brief Interview for Mental Status (BIMS) score of 11 which indicates that R4 has moderate cognitive impairment. On 11/26/22 at 4:47 pm, in R4's social services note, V6 (Psychiatric Rehabilitation Services Coordinator, PRSC) documented, in part, R4 claims to have lost R4's wallet . R4 demanded V6 find the wallet because R4 has hundreds of thousands of dollars missing. On 5/2/23 at 11:58 am, when this surveyor read to V6 (PRSC) the social services note that V6 authored on 11/26/22 at 4:47 pm, V6 stated, I (V6) remember. When asked what did V6 do with this information about R4's wallet and money missing, V6 stated that V6 went to V15 (Former Administrator) and informed V15 and wrote up a grievance form about R4's wallet and money. V6 stated, I (V6) follow protocol. V6 stated that V6 and V17 (PRSC) performed a search of R4's belongings and was not able to locate R4's wallet or money. Facility form titled Concern / Compliment Form and dated 11/26/22, V6 (PRSC) documents, in part, that R4's Nature of Concern is R4 stated that R4 is missing a wallet with thousands of dollars missing with this concern made In person. In the bottom portion of R4's Concern / Compliment Form, V6 documented, in part, that the responsible department is Admin (Administration) and the name of staff assigned to follow up is Administration. In the section of Summary of Pertinent Findings, V6 documented, in part, that a search was conducted but that R4's money and wallet were not found. On the line of Grievance Official Signature, there is no signature (blank). On 5/2/23 at 12:53 pm, V15 (Former Administrator) stated that V15 ended V15's employment at the facility in January 2023 and was the abuse coordinator for the facility. V15 stated that V15 did remember R4. When this surveyor read to V15 about R4's Nature of Concern (on 11/26/22) is (R4) stated that (R4) is missing a wallet with thousands of dollars missing, V15 stated, Wallet missing. No, no one said anything to me about (R4). V15 stated that V15 would have been the staff member that this concern was reported to. V15 stated that V15 would go over the concern forms, after the departmental staff have addressed the resident's concern, and V15 would sign the concern form once the grievance has been resolved. When asked if V15 was notified by V6 (PRSC) who informed this surveyor that V6 had completed a concern form for R4's missing wallet and money, V15 stated, No. Nothing about R4's missing wallet with money. When this surveyor informed V15 that the line of Grievance Official Signature is blank, V15 stated, I (V15) don't remember seeing R4's concern form. I (V15) have reported to (State Agency) for a lot less than a thousand dollars. On 5/3/23 at 12:58 pm, V3 (Assistant Administrator) stated, V3 is the abuse coordinator for the facility. V3 stated that V3 is responsible for educating staff on abuse and the abuse policy. V3 stated, I always tell staff to report and then we do investigation. V3 stated that V3 will then determine if the incident is a reportable to send to the state agency. V3 stated that, depending on the reported allegation, V3 has 2 to 24 hours to submit an initial report to the state agency. V3 stated that V3 will then perform an investigation with resident and staff interviews, witness statements, and video footage. V3 stated that after the investigation is completed, V3 comes to a conclusion about the allegation and will submit the final report to the state agency with 5 days. When asked about a resident's misappropriation of property, V3 stated that if when a resident reports money missing in the facility, V3 stated that V3 must determine if the cash money is missing or is a theft. V3 stated that after an investigation of interviews and room searches for the missing money, and it's not located, V3 stated that V3 then has 24 hours to report to the state agency. When this surveyor informed V3 of V6's documentation in R4's progress note (11/26/22) and R4's concern form (11/26/22), both for thousands of dollars of missing, would V3 consider this a report for misappropriation of property to the state agency? V3 stated, I (V3) would. If I (V3) did know. Once I (V3) found out, I (V3) reported it. V3 stated that V3 was the assistant administrator in the facility on 11/26/22 and had no idea about this (R4's wallet and money missing). This surveyor reviewed the facility state agency reportable from November 2022 to April 2023 for abuse (including misappropriation of property), and no reportable were noted for R4's wallet and money. Facility policy titled Abuse Prevention and Reporting - Illinois and dated 10/24/22, documents, in part, Guidelines: This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrence of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. This will be done by: . filing accurate and timely investigative reports . Internal Reporting Requirements and Identification of Allegations: Employees are required to report any incident, allegation or suspicion of potential abuse, neglect, exploitation, misappropriation of property to the administrator immediately, or to an immediate supervisor who must them immediately report it to the administrator . Any allegation of abuse . will be reported to the Department of Public Health immediately, but no more than two hours after the allegation of abuse. Any incident that does not involve abuse and does not result in serious bodily injury shall be reported within 24 hours . Internal Investigation: All incidents will be documented, whether or not abuse, neglect, exploitation, mistreatment, or misappropriation of resident property occurred, was alleged or suspected. Any incident or allegation involving abuse, neglect, exploitation, mistreatment, or misappropriation of resident property will result in an investigation . The administrator or designee is then responsible for forwarding the final written report of the results of the investigation and of any correction action taken to the Department of Public Health within five working days of the reported incident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that the call light system was functioning for...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that the call light system was functioning for one (R3) of four (R2, R3, R5, R6) residents reviewed for call lights. Findings include: On 5/1/23 at 10:56 am, this surveyor observed no call light cord present or attached to the call light system unit on the wall above R3's bed. R3 stated that R3 has no call light cord connected to the call light system wall unit for a while. R3 stated that R3 had informed V4 (Social Services Director) and that nothing has been done about it. R3's admission Record documents, in part, diagnoses of bipolar disorder, panic disorder, major depressive disorder, and chronic obstructive pulmonary disorder. R3's Minimum Data Set (MDS), dated [DATE], documents, in part, a Brief Interview for Mental Status (BIMS) score of 15 which indicates that R3 is cognitively intact. R3's Care Plan, dated 4/27/21, documents, in part, a focus of R3 is at risk for falls r/t (related to) major depression, bipolar disorder, panic disorder, on psych (psychotropic) meds with an intervention of be sure R3's call light is within reach and encourage (R3) to use it for assistance as needed. R3 needs prompt response to all requests for assistance. On 5/2/23 at 11:37 am, this surveyor and V16 (Maintenance Director) entered R3's room and observed no call light cord present or attached to the call light system unit on the wall above R3's bed. V16 stated, The call light is off. V16 searched R3's side of the room and looked under R3's bed to locate the call light cord. V16 then looked at R6's call light system unit (R3's roommate) on the wall above R6's bed, with the call light cord present and attached. V16 looked under R6's bed for R3's call light cord and was not able to locate R3's call light cord. This surveyor and V16 next went to the main call light system at the 1st floor nurse's station, which is a touch screen panel on the main unit which is located on the wall. No alarms were activated on the electronic screen of the main unit for R3's call light cord missing from R3's call light wall unit. V16 started pressing the touch screen features like, Faults, Repairs, and Redetects with no alarm activated on the electronic screen of the main call light system unit. When asked how long has R3's call light system unit been without a call light cord, V16 stated that V16 doesn't know, and there should be a Cord Out alarm activated on the main call light system at the nurse's station, but there isn't. V16 stated that there could possibly be a disconnected wire. On 5/2/23 at 11:31 am, V16 (Maintenance Director) stated that V16 checks residents' call light system units in each resident room every week by ensuring that each call light device has a functioning call light cord with a button and will also check each device before there is a low battery signal at the main unit at the nurse's station. On 5/2/23 at 12:05 pm, V3 (Assistant Administrator) stated that V16 replaced the battery to R3's call light system unit (above R3's bed), and it didn't work. V3 stated that V16 reported to V3 that R3's call light system unit was broken and needs a call light cord. V3 stated that V3 stated that when R3's call light system unit is not working, R3's bed and room number will show up on the main call light unit at the nurse's station. When asked who is responsible for checking the main unit call system at the nurse's station, V3 stated it's V16's responsibility. V3 stated that it's V16's responsibility to ensure that the facility's call light system is functioning properly and that V16 has a special screwdriver used in changing call light system unit's batteries. On 5/2/23 at 12:20 pm, V16 stated that V16 removed R3's call light system unit (above R3's bed) in R3's room, and it was broken. Facility policy titled Call Light and dated 2/2/18, documents, in part, Purpose: To respond to residents' requests and needs in a timely and courteous manner. Guidelines: Resident call lights will be answered in a timely manner. 1. All residents that have the ability to use a call light shall have the nurse call light system available at all times and within easy accessibility to the resident at the bedside or other reasonable accessible location . 6. Call bell system defects will be reported promptly to the Maintenance Department for servicing.
Feb 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Transfer (Tag F0626)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow its policy on permitting a resident to return to the facili...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow its policy on permitting a resident to return to the facility after they are hospitalized in one (R3) of three (R3,R7 and R8) residents in the sample. Findings include: R3 is a [AGE] year old female with a diagnosis including Diabetes 2, Schizophrenia Disorder and Psychosis. R3 BIMS (Brief Interview Of Mental Status) score is 15/15. R3 was admitted to the facility on [DATE]. R3 was discharged from the facility on 1/9/23 to the hospital. R3 is care planned for including physically aggressive behavior, history of harm to others, poor impulse control. On 10/26/22 attempted to be physically aggressive toward staff and destroying property. On 11/5/22, verbal aggressive behavior toward staff with the intention to become aggressive toward resident (initiated 10/26/22). On 2/14/23 at 1:32PM, V4 (Registered Nurse/RN) stated R3 was having behaviors and was arguing with her roommate. I went in there, and R3 threw a phone and hit me with it. I notified the physician, and R3 was ordered to be sent to the hospital. I notified the Power of Attorney/POA by phone. R3 was sent to the hospital. R3's 1/9/23 progress note states that resident was transferred to hospital for psych evaluation via ambulance. The resident left the facility alert and awake. Belongings remain in the resident's closet. POA, all departments made aware. Resident will be discharged per facility protocol with return anticipation. Further review of progress notes shows no documentation that R3 was given a 30-day notice. Review of progress notes show R3 was not readmitted to facility after hospital stay. On 2/14/23 at 10:20AM, V6 (Family Member) stated they took my daughter to the hospital. The hospital returned her to the facility, and they would not take her back. She is now at home with me. They never gave my daughter any paperwork. They never gave me any paperwork on anything. The people at the facility won't even get back with me to answer questions I have. On 2/14/23 at 12:46PM, V2 (Assistant Administrator) stated R3 was discharged for evaluation to a local hospital on 1/9/23. From the hospital, R3 was sent to another nursing home and was admitted as a resident. R3 was sent to another local hospital . From there, R3 was sent to our facility on 1/31/23. We refused to accept her because she was no longer our resident. We did not have to give her 30-day notice because she was a resident of another facility. On 2/14/23 at 1:40PM, V5 (Local Nursing Home Admissions Director) stated per phone: R3 was sent here from a Local Hospital. R3 was very agitated and combative. R3 never got out of the ambulance. We did not take her. We did not admit her. She was never a resident of ours. On 2/15/23 at 11:15AM, V2 (Assistant Administrator) stated we did not know that R3 was not accepted at the other nursing home. The hospital brought her there and we assumed that she was a resident of that nursing home. I do not have any proof of written notice given to R3 upon the emergency transfer to the local hospital. I do not have a copy. We did not give any written notice to the POA of R3. We just gave the paperwork to the resident when she was sent out on 1/9/23. Facility policy titled Bed Hold and Return to Facility Effected Date 11-28-12, Revision 9-16-17 states including the following. Purpose: To ensure that residents and / or resident representatives are notified of the facility's bed-hold policy and conditions for return to facility upon admission and at the time of a transfer from the facility. Guidelines: The facilities bed-hold policies apply to all residents. The facility bed hold policy will be given to the resident and /or resident representative as follows: Upon admission to facility At the time of transfer from the facility; In case of emergency transfer, notice at the time of transfer means that the family, surrogate, or representative are provided with written notification within 24-hour of the transfer. The requirement is met if the residents copy of the notice is sent with other papers accompanying the resident to the hospital. Conditions for Return to Facility: Residents whose hospitalization or therapeutic leave exceeds the bed-hold period may return to facility to their previous room if available or immediately upon the first availability of a bed is a semi-private room if the resident- (A) Requires services provided by the facility; and (B) Is eligible for Medicare skilled nursing facility services or Medicaid nursing facility services; and (C) The facility is able to meet the needs of the resident.
Jan 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0949 (Tag F0949)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that facility staff receive behavioral health training to sa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that facility staff receive behavioral health training to safely and effectively respond to residents' behaviors and failed to have a process in place to track staff participation in the required training. Findings include: On 12/27/22 at 10:15am, V3(Administrator Assistant) presented the facility's census as 129 residents. Also, on 12/28/22 at 2:26pm, V3 stated that 62 out of the 129 residents have diagnoses of severe mental illness with behaviors. V3 presented the facility's records of abuse allegations that were reported to the state agency. A review of these abuse allegations showed that at least, 5 of the allegations involving residents' physical altercations resulted in injuries within the past 2 months as follows: 1. On 11/18/22 at 10:27am, R9 and R10, where R9 sustained a laceration to the upper lip and an injury to the head. R9 was sent to the hospital. V9 (RN/Registered Nurse) was on the unit with the residents. V9's name is not on the list of staff that participated in the behavioral health training. 2. On 11/28/22 at 11:16am, R12 and R13, where R12 sustained a skin tear to below the left eye and a laceration to the right side of the head. R12 was given first aide treatment. V20 (LPN/Licensed Practical Nurse) was on the unit with the residents. V20's name is not on the list of staff that participated in the behavioral health training. 3. On 11/3/22 at 10:20am, R14 and R15, where R14 sustained a scratch and discoloration to the left forearm. V7 (LPN/Licensed Practical Nurse) was on the unit with the residents. V7's name is not on the list of staff that participated in the behavioral health training. 4. On 11/23/22 at 6:30am, R16 and R17, where R16 sustained scratches to the right side of the face and was given first aide treatment. V21(LPN/Licensed Practical Nurse) was on the unit with the residents. V21's name is not on the list of staff that participated in the behavioral health training. 5. On 11/27/22 at 11:45am, R18 and R16, where R16 sustained a bruise/redness/swelling to the left eye and was sent to the hospital. V9 (RN) was on the unit with the residents. V9's name is not on the list of staff that participated in the behavioral health training. On 12/27/22 at 12:45pm, V3 presented the final investigation of another alleged physical abuse on 12/19/22, between V13(Housekeeper) and a resident(R1). V17(another Housekeeper) was supposed to be a witness and of some help during R1's behavior incident, however, V13 and V17 did not safely handle the situation with R1, and R1 sustained a bleeding laceration to the head. On 12/27/22 at 12:50pm, V16 (Social Services Director) was interviewed. V16 was asked about the required trainings for staff to reduce the frequency of resident injuries during behavior escalation and physical altercations involving residents at the facility. V16 responded that all staff are supposed to have training and be certified in CPI (Crisis Prevention and Intervention), because it will help staff to know how to handle situations with residents. V16 was asked about how many of the staff members have CPI training, and V16 responded that the Human Resources office has all the records. On 12/27/22 at 1:20pm, V14 (Human Resources Director) was asked about how the facility keeps track of staff participation in the required behavior health training. V14 presented copies of the CPI cards on record and stated that she (V14) did not know how many staff members have been trained and how many are yet to be trained. V14 and V2 (Director of Nursing/DON) both stated that they would put all the names together on a list to figure out the number of staff members that still need to be trained. V3 (Administrator Assistant) later presented the list of 39 staff members who participated in the required CPI training, out of a total of 102 staff members. On 12/28/22 at 8:57am, V3 was asked why there were only 39 out of 102 staff members that have the required training. V3 explained that the facility has issues with scheduling staff for the training, but that he (V3) could make the training a mandatory training so that every staff will be trained as soon as possible. On 12/28/22 at 2:55pm, V16 (Social Services Director) stated that CPI (Crisis Prevention and Intervention) is mandatory for staff and when the class is scheduled, she (V16) usually sends a mass text to staff and puts a poster all around the building to remind staff about the class. Records show that two PRSCs (Psychiatric Rehabilitation Services Coordinators) out of a total of three PRSCs did not have the updated required CPI training, which is supposed to be a mandatory training for all staff who are in contact with mentally ill residents with behaviors, according to the interview from V16. On 12/28/22 at 3:31pm, V3 presented a document titled Benefits of Nonviolent Crisis Intervention Training. This documents states: Recognize & Respond to Crisis. Your staff learns decision-making skills to match the level of the response to the risk of the crisis, focusing on the least-restrictive response to ensure the Care, Welfare, Safety, and Security of those in your care. This includes recognizing the stages of an escalating crisis and learning evidence-based techniques to appropriately de-escalate. R1 is a [AGE] year-old with BIMS (Basic Interview for Mental Status) of 11 out of 15(Moderate Cognitive Impairment). On 12/27/22 at 12:02pm, R1 was observed awake in bed. R1 had approximately one-quarter-inch long scabbed-over wound on the parietal side of the head. R1 was asked what happened to his head, and R1 stated that staff hit him with a broom stick. Facility's Investigation and Surveyor's Investigation revealed that two housekeepers (V13 and V17) went to clean R1's room while R1 was asleep in bed. When R1 got up and attacked V13, V17 was scared and V17 hid herself behind the dresser and did not observe what happened between R1 and V13. During the interview with V17, V17 stated that she(V17) did not assist in de-escalating the situation because she(V17) was afraid. On 12/28/22 at 1:12pm, V15 (RA/Resident Assistant) was interviewed regarding the incident between R1 and V13. V15 stated I was in the hallway, and I saw (R1) come out of his room with blood on his head. Both (V13) and (V17) were in the room at that time. R1's POS (Physician Order Sheet) dated 12/20/22 states, Clean top of head with NS (Normal Saline) and apply a small bacitracin and cover with dry dressing every day and night shift. Progress Notes dated 12/19/22 at 2:30pm written by V12 (LPN/Licensed Practical Nurse), states in part: Resident had physical altercation and sustained a scratch on the head. Resident was assessed for injury and first aid was provided. Nurse Practitioner was informed and orders Bacitracin BID (twice daily). MD (Medical Doctor)/management made aware. On 12/29/22 at 4:11pm, V18 (Medical Director) was interviewed about the role of behavioral health training in helping staff who care for a large population of residents with mental health diagnoses and behavior issues. V18 stated I know they do CPI training for staff. V18 was asked why the training is important for staff that work in a facility like this; V18 stated: The training helps staff to know how to prevent injury to both staff and residents. V18 added that the facility makes CPI training to be mandatory for staff. Facility's policy titled CPI-Use of non-violent crisis prevention (CPI) dated 11/28/2012 with latest revision date 10/30/2017, states: For facilities that specialize in psychiatry and/ or behavioral disorders and have staff that are trained in non-violent crisis prevention (CPI Training) only, the following interventions may be implemented as deemed appropriate for behaviors that endanger the safety and welfare of the resident and/or other residents. These interventions may be performed by trained staff under the supervision of a licensed nurse, social service, administrator, physician/nurse practitioner or psychiatrist/psychologist. Non-violent crisis intervention is a safe, non-harmful behavior management system designed to aid human services in the management of disruptive and assaultive people, even during the most violent moments. Facility's undated policy titled Psychiatric Rehabilitation Services Policy, under Program Evaluation and Training states in part: Evaluation of the program will be continuous and changes in policies and procedure shall be documented by the IDT (Interdisciplinary Team) and professional consultants, staff members will be involved in on-going training sessions (in-service education, outside seminars/workshops) designed to enhance the delivery of therapeutic services to the residents. Facility's Staff Education Plan dated 3/21/21 with revision date 1/5/22 states: Intent: It is the policy of the facility to provide a Staff Education Plan in accordance with State and Federal regulations. Procedure states: 1. The facility will develop, implement, and maintain a written staff education plan, which ensures a coordinated program for staff education for all facility employees. 2. The staff education plan will be reviewed at least annually by the quality assurance committee and revised as needed. 3. The facility will ensure the staff education plan includes both pre-service and annual requirements.
Jun 2022 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to develop a smoking care plan for 1 (R68) resident reviewed for comprehensive care plan in the sample of 51 residents. Findings include: On ...

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Based on interview and record review, the facility failed to develop a smoking care plan for 1 (R68) resident reviewed for comprehensive care plan in the sample of 51 residents. Findings include: On 06/06/2022 at 11:11am, R68 stated, I smoke cigarette. R68's (Target Date: 04/19/2022) Care Plan was reviewed; no smoking care plan noted. On 06/08/2022 at 3:15pm, surveyor inquired about PRSC (Psychiatric Rehabilitation Service Coordinator) job description. V21 (Psychiatric Rehabilitation Service Coordinator/PSRC) stated, I (V21) complete community, aggression, smoking, and abuse assessments. I also do care plan for admission, insert advance directive, trauma history, communication issue, behavior. I also care plan if the resident smokes or not compliant with smoking policy. On 06/08/2022 at 3:19pm, surveyor inquired if R68 smokes, V21 stated, R68 smokes on and off. He should be care planned for smoking. On 06/08/2022 at 3:22pm, surveyor opened R68's electronic record on the surveyor's tablet and clicked the tab 'Care Plan' start date 4/15/2022, showed it to V21 and requested V21 to check if R68 is care planned for smoking. V21 read the care plan and stated, It should be here, I don't see it. On 06/09/2022 at 10:43am, V23 (Licensed Practical Nurse/LPN/ MDS Coordinator/Care Plan Coordinator) stated, Care plan is based on resident's diagnosis, assessments, behavior, diet, special condition and needs, any of the situation resident may have such as infection. Smoking assessment and care plan is done by the Social Service. R68's (04/14/2022) Resident Assessment Instrument documented, in part Section C. Brief Interview for Mental Status (BIMS) score: 14. R68's Mental status is cognitively intact. R68's (05/24/2022) Smoking Safety Risk documented, in part A. Smoking Safety Risk Asst. 1. Does the resident currently smoke? Dot on 1. Yes. R68's (03/21/22) Smoking Contract documented, in part I, (R68), agree to smoke outside only . I (R68) understand that it is the Facility's responsibility includes assessing my (R68) needs and providing me (R68) with an appropriate plan of care/treatment. The (undated) Facility Cigarettes distributions documented that R68 was in the list. The (Revisions: 01-19-21 (COVID recommendations) Smoking Safety documented, in part Purpose: To provide a safe and healthy living environment with respect for the health and well-being needs of each resident, staff member and visitor. It is also the objective of this policy to communicate to each resident that they are responsible for following each rule and on-going compliance with his policy. The (undated) Resident MDS Assessment and Care Planning Standard documented, in part Purpose: To ensure facility compliance with regulations pertaining to Resident Assessment . To provide interdisciplinary observation and assessment to ensure the most accurate assessment of resident functional capacity. To develop an individual Care Plan for the resident. Policy: All residents will have an individual Plan of Care developed no later that day 21 after admission and revised as needed with subsequent assessments. Plan: Additional area care planned as determined by . additional assessment, . facility policy or other concerns specific to resident. The (Date Created: 05/02/2017) Psychiatric Rehabilitation Services Coordinator Job Description documented, in part Summary: The Psychiatric Rehabilitation Services Coordinator (PRSC) assists in the implementation of programs (of) the Social Services Department. This can include assuring that the medically related emotional and social needs of the resident are met/maintained on an individual basis, to safeguard the health, safety and welfare of all manner, in accordance with facility's established policies and procedures, applicable laws and regulations and the direction of your supervisor.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to provide ADL (Activities of Daily Living) care related to nail care for one dependent resident (R42) in the sample of 51 reside...

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Based on observation, interview and record review, the facility failed to provide ADL (Activities of Daily Living) care related to nail care for one dependent resident (R42) in the sample of 51 residents when reviewed for ADL care. Findings include: On 06/06/22 at 11:52 AM, R42 was observed sitting in the dining area in a wheelchair. R42 was noted to have long fingernails about 1/2 inch beyond the tip of the finger. R42 stated that R42 would like to have R42's fingernails cut. This observation was brought to the attention of V4 (Certified Nursing Assistant/CNA) who stated, I know they are (fingernails) long and they need to be cut, but I have to ask the nurse. On 06/08/22 at 1:49 PM, during interview with V2 (Director of Nursing/DON), the surveyor asked who is responsible for providing nail care. V2 stated that the CNAs are supposed to trim resident's nails. The importance of nail care per V2 is that It's part of infection control because you don't want them to transfer bacteria that can be under the nails. R42's MDS (Minimum Data Set) dated 4/5/22 documents, in part, that R42 scored an 11 out of 15 on the BIMS (Brief Interview for Mental Status), indicating R42's cognition is moderately impaired. R42's admission Record documents, in part, R42's diagnoses of chronic obstructive pulmonary disease, type 2 diabetes mellitus, major depressive disorder, anxiety disorder, polyneuropathy, and PTSD (Post Traumatic Stress Disorder). R42's care plan dated 04/08/22 documents, in part, I have an ADL (Activities of Daily Living) self-care performance deficit . Interventions include: Personal hygiene: Extensive assistance Two+ (plus) persons physical assist. The undated facility policy titled Activities of Daily Living (ADLS) documents, in part, Grooming: Maintaining personal hygiene, including planning the task and gathering supplies, combing and/or styling hair, face and hands; self-manicure (safety awareness with nail care). The facility job description titled Certified Nursing Assistant documents, in part, the summary: The Certified Nursing Assistant (CNA) is responsible for providing the resident care and support in all activities of daily living and ensures the health, welfare and safety of all residents. Essential duties and responsibilities: . Provide assistance in personal hygiene.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to be free of medication error rate of 5% or more. There were a total of 8 medication errors out of 25 opportunities. The medicat...

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Based on observation, interview and record review, the facility failed to be free of medication error rate of 5% or more. There were a total of 8 medication errors out of 25 opportunities. The medication error rate was 32% that affected R42 and R44. Findings include: On 06/07/2021 at 9:27am, surveyor reviewed R42's EMAR (Electronic Medication Administration Record) screen that was pink for R42's scheduled 8:00am medications. V9 (License Practical Nurse/LPN) stated that pink means the meds are late and meds are supposed to be given between 8:00am and 9:00am. On 6/07/2022 at 9:37am, surveyor observed V9 give R42's 8:00am dose of Insulin Determir Solution 100 unit/ml. On 6/07/2022 at 9:49am, surveyor observed V9 give R42 her 8:00am meds. On 6/07/2022 at 9:49am, surveyor observed V9 give R42's Keppra 100mg/ml, Haloperidol 5mg, Bethanachol Chloride and Tamulosin HCL 0.4mg. On 06/07/2022 at 8:59am, surveyor observed V9 give R44's Oyster Shell Calcium and at 9:00 and give Ibuprofen for leg pain with a pain level of 8. V9 did not give R44 the 8:00am dose of Cholecalciferol Capsule 1000 units. On 6/10/2022 at 2:00pm, surveyor reviewed R44's EMAR (Electronic Medication Administration Record) and Physician Order Summary and there were no physician orders for Oyster Shell Calcium or Ibuprofen 200mg (3 tablets). V9 also signed out that she gave R44's 8:00am dose of Cholecalciferol Capsule 1000 units. On 6/08/2022 at 11:00am, surveyor reviewed R42's Medication Administration Audit Report (MAAR) and the audit report indicates the medication that was given late. Surveyor reviewed R44's MAAR that did not show V9 signed out the Ibuprofen but documented that V9 gave R44 the 8:00am dose of Cholecalciferol Capsule 1000 unit. On 6/09/2022 at 2:03pm, V2 (Director of Nursing/DON) stated that medications that are shown pink on the EMAR screen means that they are late and should be given one hour before and one hour after the medication is ordered or scheduled. Titled job description titled Licensed Practical Nurse (LPN) with a created date of 5/02/2017 states, in part, prepare and administer medications as ordered by the physician. Medication Administration Policy with a revised date of 1/01/2015 states, in part, that only a licensed nurse (RN, LPN) may: a) prepare, b) administer and/or C) record the administration of medications, only a licensed nurse is permitted to administer medications to residents and medications must be administered in accordance with a physician's order, e.g., the right medication and right time.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to enter a code status order in the electronic medical record (EMR) un...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to enter a code status order in the electronic medical record (EMR) under the physician orders which affected two residents (R28 and R73); failed to ensure that a current and properly completed copy of the resident's IDPH (Illinois Department of Public Health) Uniform Practitioner Order Form for Life-Sustaining Treatment (POLST) was in the electronic medical record which affected three residents (R14, R36 and R95); and failed to ensure the care plan matched the current code status order for one resident (R14) in the sample of 51 residents reviewed for advance directives. Findings include: On [DATE] at 1:32 PM, during record review, R36's POLST form was noted to be scanned into the EMR (Electronic Medical Record), but no box was checked on the form indicating either full code or DNR (Do Not Resuscitate) status. On [DATE] at 1:40 PM, during record review, R95's POLST form scanned into the EMR also had no box checked indicating the code status. This finding was verified with another surveyor. R95's POLST form also had no Authorized Practitioner signature and date or the date that R95 and the witness signed the form. On [DATE] at 1:54 PM, during record review, no code status was found on R73's EMR profile screen. R73's Order Summary Report also did not have an order for code status. On [DATE] at 2:32 PM, The surveyor pointed out to V16 (Social Services Director) R36's POLST form that was scanned into the computer and asked if there was a code status indicated. V16 stated, Not on this form. The surveyor also pointed out R95's POLST form in the EMR which at this point, the box indicating DNR had been checked off. R95's POLST was missing an Authorized Practitioner signature and date as well as the date R95 and the witness signed the form. V16 stated that the POLST form is required to be dated and should be signed by the physician, Within 24 hours. If there is no physician order for code status in the EMR, V16 stated that the nurse would have to call the physician for an order and enter it into the EMR so that the resident's profile screen will display the code status. On [DATE] at 3:08 PM, V16 provided the surveyor with a copy of the POLST form for R36 which now had the box for Do Not Attempt Resuscitation/DNR checked but was missing the date that R36 and the witness signed the form as well as the Authorized Practitioner signature and date. V16 also provided the surveyor with R36's State of Illinois Do Not Resuscitate (DNR) Order that was signed on [DATE] which was scanned into the EMR on [DATE], but the POLST was scanned in on a more recent date of [DATE]. Upon further review of the EMR, the surveyor noted that a third form (POLST which was originally noted to not have the boxes check off for the code status) was scanned into the EMR on [DATE]. During the same time, V16 also provided the surveyor with R95's appropriately filled out POLST form dated [DATE] stating, For each resident, I have a file in the office, and the POLST was in there. A copy of R95's POLST that was uploaded into the EMR was also provided, which now had the DNR box checked. There was no Authorized Practitioner signature or date. V16 agreed that R95's POLST form that was uploaded into the EMR was not the correct form, which could lead to confusion in the event of an emergency. Upon further review of the EMR, the POLST form that did not have the boxes checked was noted to be uploaded on [DATE], while the one that was checked off but missing the Authorized Practitioner signature was uploaded on [DATE]. The correct POLST form that was provided to the surveyor by V16 was not in the EMR at all. On [DATE] at 12:00 PM, the surveyor asked V18 (Psychiatric Rehabilitation Services Coordinator/PRSC) where a resident's code status is documented. V18 stated that the code should be documented in the electronic medical record and the care plan. V18 stated that for residents with a DNR (Do Not Resuscitate), the original form is in the office. V18 added that there is a binder on each unit that lists the residents who are a DNR. The 2nd floor binder was reviewed by the surveyor and was noted to just have a list of names of residents with a heading of DNR, but no actual POLST form in the binder. The surveyor asked, in the event of an emergency, how the nurse would know the details of the POLST form (such as the medical intervention listed in section B if it's not in the binder. V18 stated that they would have to access it from the electronic medical record. On [DATE] at 1:49 PM, V2 (Director of Nursing/DON) stated that a resident's code status should be displayed, On the top when you open the chart (in the EMR). V2 added that the code status is part of the orders and that the nurse is responsible for obtaining the order for code status if it is not there; social services and the MDS (Minimum Data Set) coordinator then update the care plan regarding the advanced directives. When asked where else the code status can be found, V2 stated that the binder on the resident units should have the POLST form. Regarding the timeframe for getting an Authorized Practitioner signature on the POLST, V2 stated, As soon as possible to make sure we get that on file quickly. V2 added that the POLST form should be signed and dated and should be uploaded in the EMR so the nurse can access it. R36's MDS dated [DATE] documents, in part, that R36 scored a 13 out of 15 on the BIMS (Brief Interview for Mental Status), indicating R36's cognition is intact. R36's admission Record documents R36's medical diagnoses include but are not limited to Chronic Obstructive Pulmonary Disease (COPD), schizoaffective disorder, type 2 diabetes mellitus, essential hypertension, major depressive disorder, hyperlipidemia and hypokalemia. R95's MDS dated [DATE] documents, in part, that R95 scored a 15 out of 15 on the BIMS, indicating R95's cognition is intact. R95's admission Record documents R95's medical diagnoses include but are not limited to COPD, type 2 diabetes mellitus, neuromuscular dysfunction of the bladder, major depressive disorder, ileostomy, schizophrenia and major depressive disorder. R95's care plan dated [DATE] documents, in part, Focus: DNR. I have a signed and valid DNR .Interventions/Tasks: Ensure DNR is noted on chart. R73's MDS dated [DATE] documents, in part, that R73 scored a 15 out of 15 on the BIMS, indicating R73's cognition is intact. R73's admission Record documents R73's medical diagnoses include but are not limited to COPD, major depressive disorder, hyperlipidemia, ulcerative colitis and essential hypertension. R73's admission Record documents R73's initial admission date as [DATE]. The facility policy titled Advance Directives dated [DATE] documents, in part, Purpose: To ensure that all residents and/or resident representatives are informed concerning the right to accept or refuse medical or surgical treatment and, at the resident's option, formulate an advance directive. Guidelines: 1. At the time of admission, each resident will be asked if they have made advanced directives and provided educational information regarding state and federal law .6. Copies of the resident's Advanced Directive shall be made and maintained in the resident's clinical record and financial folder .8. If a resident or health care representative indicates an Advanced Directive regarding CPR or Scope of Treatment (POLST or POST form), the appropriate forms will be completed .9. A written physician's order is required in response to the resident's Advanced Directive(s). Physician's orders shall be specific and address each Advanced Directive(s). 10. Advanced directive(s) shall be included in the resident's plan of care. The Illinois Department of Public Health website dated 2022 regarding Advanced Directives (https://dph.illinois.gov/topics-services/health-care-regulation/nursing-homes/advance-directives.html) documents, in part, A DNR/POLST Order will not be entered into your medical record unless it contains all of the required signatures. On [DATE], surveyor reviewed R28's face sheet and Medication Review Report and there was no Code Status listed. Surveyor reviewed R28's face sheet and the box for Advance Directive was blank. Surveyor reviewed the Medication Review Report and there was no Code Status listed as an order for R28. Surveyor reviewed R14's face sheet and Medication Review Report that lists R14's code status as DNR (Do Not Resuscitate), but the care plan list R14's code status as full code. On [DATE] at 10:15am, surveyor reviewed R14's Do Not Resuscitate (DNR) form dated [DATE] that has no effective date. Surveyor also reviewed R14's IDPH Uniform Practitioner Order for Life-Sustaining Treatment (POLST) form that is not dated by R14 and has no signature or date for the Authorized Practitioner.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review the facility failed to provide functional lights, and a clean wall and window. These failures affected 5 residents (R25, R26, R27, R43, R79) reviewed ...

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Based on observation, interview and record review the facility failed to provide functional lights, and a clean wall and window. These failures affected 5 residents (R25, R26, R27, R43, R79) reviewed for safe, clean, comfortable, and homelike environment in the sample of 51 residents. Findings include: On 06/06/22 at 11:22 AM, during initial tour the following observations were made: R26's light behind the head of bed cover was missing, lightbulb tube was exposed, and light did not work. R26 stated that at night she does not want to turn on overhead light to prevent bothering her roommate. R26 stated that she (R26) uses light at night to read. R26 stated that she (R26) told staff about this problem. On 06/06/22 at 11:35 AM, observed a black substance located on the wall in R27's room under the window and observed paint bubbling and peeling on the inside window ledge. On 06/06/22 at 2:48 PM, surveyor and V10 (Licensed Practical Nurse/LPN) viewed R27's wall under the window. V10 stated there was a black substance coming from the window and that the window ledge had paint bubbling. Surveyor observed V10 trying to rub the black substance off with a glove, but here was no change in appearance of the black substance. The black substance did not rub off the wall. On 06/06/22 at 2:55 PM, V10 stated that R27 and R43 lights should be in working order. V10 stated that it was a safety concern because the light bulb could break and hurt the resident. V10 also stated that residents need to have access to a personal light at night. On 06/07/22 at 10:50 AM, V8 (Housekeeping Director) stated that the lights behind the head of bed need to be replaced because they were missing covers, pull cord or were not functioning. V8 stated that if there is not a cover over a light a resident is a risk for being electrocuted, safety concern because the lightbulb behind the head of bed could break, and the glass could hurt a resident, and residents need to have a choice of when they want the overhead light on or not. V8 stated that this can sometimes cause fights between the residents, and that if residents use individual lights behind their head of bed these conflicts could be less. On 06/07/22 at 11:00 AM, tour of the rooms between AAA-BBB, V8 found the following lights behind the head of the bed not functioning for R25, R26, R43, R79. On 06/07/22 at 11:10 AM, observed R27's wall and window ledge newly painted. V8 stated that he (V8) had cleaned the wall and painted the area. V8 said, Residents open their window and when it rains the water gets in. V8 showed a can of 'Mold Killing Primer' which was the product he (V8) stated that he (V8) used to paint the area because of the black areas on the wall. On 06/09/22 at 10:15 AM, V8 (Housekeeping Director) stated that there is a work order form which should be completed by staff when something needs to be fixed in the facility. V8 stated that the facility housekeeping staff should also fill out a work order form if they notice anything which needs attention. V8 was not aware of the broken lighting in R25, R26, R43, and R79's room, and water damage/black substance on wall of R27's room before 06/07/22. Facility work order forms reviewed over past 12 months did not list any work order requests for the broken lighting in the rooms of: R25, R26, R43, R79 or water damage/black substance on wall of R27's room. V8 provided copy of handwritten notes dated 06/07/22 which documented mold on the wall next to the AC in R27's room. On 06/09/12 at 10:40 AM, V22 (Assistant Administrator) stated that the department heads and other staff are responsible for Guardian Angel Rounds daily. V22 stated that staff is expected to do room rounds and communicate any concerns or areas in need of attention. V22 stated that the broken lighting in the rooms of: R25, R26, R43, R79 and water damage/black substance on wall of R27's room had not been documented on any forms before 06/07/22. V22 stated that the facility is trying to upgrade the living conditions, and that mold is dangerous. V1 (Administrator) provided Resident Rights which documents Your facility must be safe, clean, comfortable and homelike.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility failed to provide and maintain a temperature log for the refrigerator that stores the resident's insulin on the second floor. This failure has the poten...

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Based on observation and interview the facility failed to provide and maintain a temperature log for the refrigerator that stores the resident's insulin on the second floor. This failure has the potential to affect all residents that reside on the 2nd floor. Findings: On 6/08/2022 at 12:49pm, surveyor did not see the temperature log for the small refrigerator in the medication room on the second floor. On 6/08/2022 at 12:49pm V11 (Licensed Practical Nurse/LPN) said, I don't know who took it down and the purpose of the temperature log is to make sure insulins are being stored at the correct temperature so that it doesn't freeze. On 6/08/2022 at 12:51pm, surveyor inquired about the temperature log for the small refrigerator that stores insulin and V3 (Assistant Director of Nursing/ADON) said, It is not here on the refrigerator; sorry, I will fix it right now. Policy titled Medication Storage with a revised date of 1/05/2022 states, in part, to ensure proper storage and facility should ensure that medications and biologicals are stored at their appropriate temperatures according to the United States Pharmacopeia guidelines for temperature ranges refrigeration: 36-46 F.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the facility failed to discard food items stored in the refrigerator on time, failed to label food, failed to perform hand hygiene and change gloves ...

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Based on observation, interview and record review, the facility failed to discard food items stored in the refrigerator on time, failed to label food, failed to perform hand hygiene and change gloves appropriately, and failed to follow proper food storage practices to prevent food borne illnesses. These failures have the potential to affect all 107 residents residing in the facility who are getting nutrition orally. Findings include: The (06/06/2022) facility census was 108. The (undated) List of residents on NPO (Nothing Per Orem) documented that there was 1 resident on NPO. On 06/06/2022 at 9:54am, inside the reach in cooler, there was a container of apple sauce with open date 5/28/22 and an open container of prune juice with open date 5/16/2022. V6 (Dietary Manager) stated that the apple sauce should be discarded yesterday and the prune juice should be discarded on 5/23/2022. On 06/06/2022 at 9:55am, surveyor inquired about the importance of discarding food accordingly. V6 stated, Resident may get sick eating it. On 6/06/2022 at 10:17am, there was a container of ground beef in a deep pan on the bottom shelf on the left of side of the walk-in cooler. The bottom shelf was less than 6 inches off the floor. On 06/06/2022 at 10:18am, surveyor inquired about the required storage of food. V6 stated, It should be 6 inches off the floor. On 06/06/2022 at 10:22am, there were cans of apple sauce, cans of pineapple chunks, cans of marinara sauce and cans of sweet potato on the can rack with no label. On 06/06/2022 at 10:24am, V6 checked for the expiration dates of these food products, per surveyor's request, and stated, I don't see the expiration dates. On 06/06/2022 at 10:25am, surveyor inquired about labeling of these food products. V7 (Dietary Aide) stated, I am supposed to label with dates when these were received. These are not labeled. On 06/06/2022 at 10:32am, there was a box of sausage links on top of a container of strawberry ice cream on the upper shelf of freezer #2 and on the bottom shelf was a bag of sliced carrots. On 06/06/2022 at 10:36am, surveyor inquired about the organization of meat products, dairy and vegetables inside freezer #2. V6 stated, The ice cream and the vegetables should be above the meat products, so the meat will not leak on the vegetable, in case. On 06/06/2022 at 12:20pm, V6 measured the gap between the bottom shelf and the floor inside the walk-in cooler with a tape measure, per surveyor's request, and stated, It is just 4 inches. On 06/07/2022 at 12:35pm, V15 (Dietary Aide) was wearing gloves while putting dirty cups on the rack, placed the rack on the dish machine and continued placing dirty cups on another rack while waiting for the dish machine to complete the wash and rinse cycle. When the dish machine completed the wash and rinse cycle, V15 touched the rack in the dish machine and moved the rack on the side without removing the dirty gloves and without performing hand hygiene. This was brought to the attention of V28 (Cook) and V28 stated, It is not sanitary. V15 should have removed her (V15) gloves, washed her (V15) hands and put new gloves before touching the clean rack to prevent foodborne illness. The (undated) Food Storage (Dry, Refrigerated, and Frozen) documented, in part Guideline: Food shall be stored on shelves in a clean, dry area free from contaminants. Foods shall be stored .using appropriate methods to ensure the highest level of food safety. Procedure: 1. General storage guidelines to be followed: a. All food items will be labeled. The label must include the name of the food and the date by which it should be . consumed or discarded. b. Rotate products so the oldest are used first. Staff shall be instructed to use products with the earliest expiration date before those with a later expiration date. c. Discard food that has passed the expiration date, and discard food that has been prepared in the facility after 7days of storing under proper refrigeration. F. Leftover contents of cans and prepared food will be stored in covered, labeled and dated containers in the refrigerators and/or freezer. 2. Refrigerated storage guidelines to be followed: e. Store raw animal foods . separately, place raw meat, poultry and fish items on shelves beneath cooked and ready to eat items. If multiple shelves are available, the raw animal food with the highest final cooking temperatures should be stored on the lowest level. f. Never leave any food item uncovered and not labeled. 3. d. When freezing food that has been prepared on site, ensure clear labelling of the item. 4. c. Store dry food on shelves . six inches off the floor to allow for proper sanitation. f. Dented cans are set aside in a separate labeled area the storeroom to avoid using them and discarded according to vendor procedure. The (undated) Handling Leftover Food documented, in part Guideline: Leftover foods will be properly handled, cooled, and stored to ensure food safety minimal waste. Procedure: 4. Left over foods stored in the refrigerator shall be wrapped, dated, labeled with a use by date that in no more than 72 hours from the time of first use. 5. Refrigerated leftovers stored beyond 72 hours shall be discarded. The (undated) Proper Hand washing and glove use documented, in part Guideline: All employee will use proper hand washing procedures and glove usage in accordance with the State and Federal sanitation guidelines. Procedure: 7. Gloves are changed anytime handwashing would be required. This includes . if the gloves become contaminated . 9. When gloves must be changed, they are removed, handwashing procedure is followed, and new pair of gloves is applied. Gloves are never placed on dirty hands; the procedure is always wash, glove, remove, rewash, and re-glove. The (undated) Labeling and Dating Foods (Date Marking) documented, in part Guideline: All foods stored will be properly labeled according to the following guidelines Procedure: 1. Date marking for dry storage food items. Once a case is opened, the individual food items from the case are dated with the date the item was received into the facility and placed in/on the proper storage unit utilizing first in- first-out method of rotation Expiration dates on commercially prepared, dry storage food item will be followed. 4. Prepared food or opened food items should be discarded when: the food item does not have a specific manufactures expiration date and has been refrigerated for 7days. The (Date created: 05/02/2017) Dietary Aide Job Description documented, in part Summary: The Dietary Aide is responsible for aiding all food functions as directed/instructed and in accordance with established food policies and procedures. Essential Duties and Responsibilities: Ensure that the department is maintained in a clean & safe manner by assuring that necessary equipment & supplies are maintained. Dietary Aide must also ensure that facility's standards on Infection Control Precautions are being followed when performing daily tasks.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected most or all residents

Based on observations, interview and record review, the facility failed to ensure the dumpster is fully closed at all times and failed to maintain an effective pest control program to ensure that the ...

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Based on observations, interview and record review, the facility failed to ensure the dumpster is fully closed at all times and failed to maintain an effective pest control program to ensure that the facility is free of insects. These failures have the potential to affect all 108 residents in the facility. Findings included: On 06/06/2022 at 11:18am, the lid of the outside dumpster was missing a piece. On 06/06/2022 at 11:19am, surveyor inquired about the dumpster lid. V8 (Housekeeping Director) stated, It is broken. We need to replace it. On 06/06/2022 at 11:20am, surveyor inquired about the importance of making sure the dumpster was fully closed. V8 stated, The dumpster needs to be closed at all times so the insects, rats and the squirrel will not be able to get inside the dumpster. On 06/08/2022 at 9:30am, in the skills training room, there was a black dead roach, approximately an inch long, on the mantle underneath the television. V8 was notified of this observation. V8 put a glove on and grabbed the dead insect with the gloved hand and proceeded to throw the insect into the garbage can. V8 verified that the insect looked like a cockroach. The (05/23/2022) Service Inspection Report documented that there were American Roaches activities in Kitchen Dish Room and Supply Room; and German Roaches activity in the Kitchen Food Storage. The (06/01/2022) Service Inspection Report documented that there was a mice activity in the Preventative Maintenance Room numbers. The (Revisions: 2-14-18) Pest Control documented, in part Purpose: To prevent or control insects and rodents from spreading disease. Guidelines: 10. The facility shall be kept in such condition and cleaning procedures used to prevent the harborage or feeding of insects or rodents. The (undated) Garbage and Rubbish Disposal documented, in part Guideline: Garbage and rubbish will be disposed of to ensure a clean and sanitary kitchen that does not encourage insects or rodents. All outside dumpster will be maintained in clean and sanitary condition. Procedure: 8. Outdoors trash receptacles will be kept covered and the surrounding area kept free of litter. The (Date Created: 05/02/2017) Maintenance Director Job Description documented, in part Summary: The primary purpose of the Maintenance Director is to plan, organize, develop, and direct the overall operation of the Maintenance Department in accordance with current federal, state, and local standards, guidelines, and regulations governing our facility, and as may be directed by the Administrator to assure that our facility is maintained in a safe and comfortable manner. Essential Duties and Responsibilities: Ensure that supplies, equipment, etc., are maintained to provide safe and comfortable environment. The (created: 3/23/17) Housekeeper Job Description documented, in part Summary: The primary purpose of the Housekeeper is perform the day-to-day activities of the Housekeeping Department in accordance with current federal, state, and local standards, guidelines and regulations governing our facility, and as may be directed by the Administrator, and/or the Director of Environmental Services, to assure that our facility is maintained in a clean, safe, and comfortable manner.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 37% turnover. Below Illinois's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 2 life-threatening violation(s), 6 harm violation(s), $326,265 in fines, Payment denial on record. Review inspection reports carefully.
  • • 57 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $326,265 in fines. Extremely high, among the most fined facilities in Illinois. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Ryze At The Ridge's CMS Rating?

CMS assigns RYZE AT THE RIDGE an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Ryze At The Ridge Staffed?

CMS rates RYZE AT THE RIDGE's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 37%, compared to the Illinois average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Ryze At The Ridge?

State health inspectors documented 57 deficiencies at RYZE AT THE RIDGE during 2022 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 6 that caused actual resident harm, 48 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Ryze At The Ridge?

RYZE AT THE RIDGE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 136 certified beds and approximately 125 residents (about 92% occupancy), it is a mid-sized facility located in CHICAGO, Illinois.

How Does Ryze At The Ridge Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, RYZE AT THE RIDGE's overall rating (2 stars) is below the state average of 2.5, staff turnover (37%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Ryze At The Ridge?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, and the below-average staffing rating.

Is Ryze At The Ridge Safe?

Based on CMS inspection data, RYZE AT THE RIDGE has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Ryze At The Ridge Stick Around?

RYZE AT THE RIDGE has a staff turnover rate of 37%, which is about average for Illinois nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Ryze At The Ridge Ever Fined?

RYZE AT THE RIDGE has been fined $326,265 across 4 penalty actions. This is 9.0x the Illinois average of $36,342. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Ryze At The Ridge on Any Federal Watch List?

RYZE AT THE RIDGE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.