ELEVATE CARE NORTHBROOK

270 SKOKIE HIGHWAY, NORTHBROOK, IL 60062 (847) 498-9320
For profit - Limited Liability company 298 Beds ELEVATE CARE Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
51/100
#139 of 665 in IL
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Elevate Care Northbrook has a Trust Grade of C, which means it is average compared to other facilities, sitting in the middle of the pack. It ranks #139 out of 665 nursing homes in Illinois, placing it in the top half of facilities statewide, and #49 out of 201 in Cook County, indicating only a few local options are better. The facility is improving, having reduced its issues from five in 2024 to three in 2025. Staffing is a relative strength with a 3/5 rating and a low turnover rate of 26%, well below the state average, which suggests that staff are stable and familiar with the residents' needs. However, there have been serious concerns, including a critical incident where a resident choked and died due to a lack of an appropriate care plan for swallowing precautions, as well as another case of an insulin overdose that led to a hospitalization. While the facility has good RN coverage and no fines, these incidents highlight significant areas for improvement in care and safety protocols.

Trust Score
C
51/100
In Illinois
#139/665
Top 20%
Safety Record
High Risk
Review needed
Inspections
Getting Better
5 → 3 violations
Staff Stability
✓ Good
26% annual turnover. Excellent stability, 22 points below Illinois's 48% average. Staff who stay learn residents' needs.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Illinois facilities.
Skilled Nurses
✓ Good
Each resident gets 54 minutes of Registered Nurse (RN) attention daily — more than average for Illinois. RNs are trained to catch health problems early.
Violations
⚠ Watch
15 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 5 issues
2025: 3 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Low Staff Turnover (26%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (26%)

    22 points below Illinois average of 48%

Facility shows strength in quality measures, staff retention, fire safety.

The Bad

Chain: ELEVATE CARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 15 deficiencies on record

1 life-threatening 3 actual harm
Sept 2025 2 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to develop and implement a care plan for a resident with documented ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to develop and implement a care plan for a resident with documented history of dysphagia, despite recommendations from speech therapy that resident should have swallowing precautions in place; and failed to follow policy and guidelines in performing emergency procedures during life-threatening situations. These deficiencies affected one (R1) of four residents reviewed for accidents and supervision. As a result, R1 was allowed to eat independently, experienced a choking incident, and subsequently died in route to the hospital for emergency care. These failures resulted in an Immediate Jeopardy. The Immediate Jeopardy began on 08/12/25 when R1 had a choking incident during mealtime while being watched by V6 (Certified Nurse, Assistant) and subsequently died during transport to the hospital. V1 (Administrator), V2 (Director of Nursing), V3 (Assistant Director of Nursing), V35 (Vice President of Operations) and V36 (Regional Nurse Consultant) were notified of the Immediate Jeopardy on 09/02/25 at 11:15 AM. The survey team confirmed by observation, interviews and record reviews that the Immediate Jeopardy was removed on 09/02/25, but noncompliance remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-service training. Findings include:R1 is a [AGE] year-old, female, admitted in the facility on 07/18/25 with diagnoses of Acute Respiratory Failure with Hypoxia; Dysphagia, Oropharyngeal Phase; Chronic Obstructive Pulmonary Disease with Acute Exacerbation; and Mild Cognitive Impairment of Uncertain or Unknown Etiology. R1's MDS (Minimum Data Set) dated 07/28/25 recorded the following: Section (Sec) C - BIMS (Brief Interview for Mental Status) score is 14, which means little to no impairment in cognition.Sec. GG - Functional Abilities: A. Eating - 04, which means supervision or touching assistance. Helper provides verbal cues and/ or touching/steadying and/ or contact guard assistance as resident completes activity. Assistance may be provided throughout the activity or intermittently. Sec. I - Active Diagnoses: Additional Active Diagnosis - Dysphagia, Oropharyngeal PhaseSec. K - Swallowing/Nutritional Status: K0100 Swallowing Disorder - B. Holding food in mouth/cheeks or residual food in mouth after meals; D. Complaints of difficulty or pain with swallowing. R1's care plan documented:Requires set-up or clean-up assistance to substantial/maximal assistance in her functional mobility and ADLs such as bed mobility, transfer, toileting and eating, dressing, bathing and personal hygiene related to fatigue, generalized weakness and SOB (shortness of breath):Interventions:Resident (R1) usual performance: Eating - Supervision or touching assistance. POS (Physician Order Sheet) dated 07/20/25 documented R1 is on general diet, regular texture, thin consistency, no red meat. POS dated 07/21/25 recorded in part but not limited to the following: ST (Speech Therapy) evaluation and treatment 3-5x/week for 41 days, to address R1's dysphagia. Aspiration and reflux precautions. Progress notes dated 08/04/25 documented R1 was noted with difficulty swallowing after swallowing piece of burger. It also stated that R1 is already under ST (speech therapy) evaluation. ST (Speech Therapy) service date 07/21/25, re-evaluation 07/22/25 recorded in part but not limited to the following: Skilled ST to address dysphagia and to improve safety of oral intake provided. Proceed with m/s (mechanical soft) and thin liquids with strict aspiration precautions and ongoing assessment of swallowing function as medical necessary. On 08/25/25 at 3:25 PM, V7 (Speech Therapist) was asked regarding R1. V7 stated, She is alert. I reached out to V19 (Family Member) and based from his (V19) information, she (R1) has difficulty swallowing, therefore we prescribed liberalized diet with no red meat, and she (R1) is ok with turkey and chicken. I informed dietary regarding diet. I recommended to proceed with requested diet, no red meat. She refused video swallow test and he (V19) was informed. I recommended to eat slowly with small bites, small sips. She (R1) is on full aspiration precautions due to long history of dysphagia. Facility's incident report documented that on 08/12/25 while assigned CNA (Certified Nurse Assistant, CNA) was supervising R1 have dinner, she (R1) began to have difficulty breathing, signaling for help. CNA immediately performed abdominal thrusts and call staff for help. Assigned RN (Registered Nurse) and other nursing staff on the unit responded immediately. R1 was able to expel ingested food and was placed on supplemental oxygen with no loss of consciousness. R1 was able to verbalize she is okay. Paramedics arrived and took over. R1 was alert, responsive and breathing via nonrebreather mask with SpO2 (saturation of peripheral oxygen) level of 97% when picked up by paramedics. R1 was sent to the emergency room for further evaluation. R1's Ambulance Report dated 08/12/25, time stamped 5:13 PM, documented:Mental status - unresponsiveNarrative: Ambulance was dispatched to the above location for the choking. Upon arrival, patient (R1) was found unresponsive laying in bed. Facility staff reported the patient (R1) was eating and then started to choke on the food. Facility staff attempted to do the Heimlich maneuver and suction, but they were only able to get some pieces of food out. Crew noted a SpO2 of 60%. Patient (R1) had a NRBM (nonrebreather mask). Crew asked facility if the patient (R1) had a DNR (do not resuscitate) but one was not able to be answer or provide one right away. Patient (R1) was moved to cot and secured and taken to ambulance where vitals were obtained. Crew noted a SpO2 of 48%, BVM (bag valve mask) with supplemental oxygen was placed on patient; crew assisted with manual respirations. Reassessed SpO2 was 94% with BVM. 4 lead EKG (electrocardiogram) obtained and showed sinus [NAME]. IV (intravenous) attempted and established in the left AC (antecubital), with a 18 G (gauge) and saline lock. City fire department came to ambulance with a valid DNR. Hospital was contacted, no orders or questions. En route to hospital, crew noted patient did not have a radial or carotid pulse. No CPR (cardiopulmonary resuscitation) was initiated due to valid DNR. Hospital records dated 08/12/25 recorded: The pertinent facts of this case are [AGE] year-old female (R1) who presents with respiratory arrest. Patient (R1) brought by EMS (emergency medical service). Patient (R1) was reportedly eating at mealtime at long-term care facility when she began to have a choking episode. Staff attempted Heimlich maneuver without relief. EMS was contacted, on scene report that patient (R1) was continuing to have difficulty breathing and speaking, initial oxygenation was 97% then dropping. Patient (R1) with pulse and spontaneous movements at that time. During transport, patient (R1) became less responsive, sats dropped below 50% despite supplemental oxygen and bag valve mask. Patient (R1) lost her pulse at that time. Past Medical History: DysphagiaPatient Active Problem List: Dysphagia; Esophageal DysphagiaPE (Physical Examination): General - unresponsive; HEENT (Head/Eyes/Ears/Nose, and Throat) - pupils fixed/dilated, no corneal blink reflex; Cor - no palpable pulse Patient (R1) expired during transport to hospital after choking episode with respiratory arrest. On 08/25/25 at 3:05 PM, V6 (CNA) was asked on R1's incident on 08/12/25. V6 replied, She was in her room, sitting in the bed. I gave the dinner tray. I offered to feed her, but she refused, she said she can do it. She is able to do it. She cuts her foods. I was there. Her dinner was turkey, and some little bit of pasta. I was supervising her, then she stopped eating, her hand was in her throat. So, I did Heimlich and while I am doing it, I called then nurse who was in front of her room. When I saw she (R1) was holding her throat and choking, I positioned myself behind her, while she (R1) was sitting on the bed, the bedside table in front of her, I placed my hand below the breasts and started pushing it upwards. When nurse (V9, Registered Nurse, RN) came, she (V9) took over, she (V9) went to bed and sit behind her (R1) and did the same thing. Everybody came and we continue to do the Heimlich. While we are doing it, we called paramedics. The food couldn't come out despite Heimlich. There were tiny bit of foods coming out from the mouth. She was unable to respond verbally. We are still doing the Heimlich, we put oxygen, she was still not responding. Paramedics came, they took over. She was not responding but still breathing. The foods still did not come out. There was a small amount of saliva coming out from her mouth with small foods. When she was taken by the ambulance, she was breathing but not responding. On 08/26/25 at 12:21 PM, V9 was also asked regarding R1's choking episode on 08/12/25. V9 stated, She had the choking incident on 08/12/25 afternoon shift. Trays were passed, V6, her CNA gave her the tray and asked her (R1) to assist with cutting foods, but she (R1) refused. V6 was standing there while she was eating when she noticed that she (R1) was holding her (R1) neck and choking. At the time, I was at the nurses' station and went there right away. I started to do Heimlich, she (R1) was sitting at the edge of the bed. I placed my both hands under rib cage and did abdominal thrusts. I told V6 to call out everybody. I asked other staff to continue the Heimlich and I called emergency services. While others are doing the Heimlich or abdominal thrust, one of the staff, V14 (RN) said food came out and asked her (R1) if she feels better and she (R1) said yes. While we're doing Heimlich, we placed oxygen via nasal cannula to her (R1). Paramedics came. Nasal cannula was changed to nonrebreather mask. Her oxygen saturation was 60%, it was low. She was picked up by paramedics, she was alert, awake, breathing with nonrebreather mask. The cause of her choking was the food that she was eating. V6 tried to cut her food but she (R1) doesn't want any help. It was a hotdog in a bun. It was whole when it was served. She ate the hotdog in a bun. On 08/27/25 at 11:58 AM, V14 (RN) was asked regarding R1 and the incident on 08/12/25. V14 stated, I was working on the other side when I hear from the page about rapid response, and I went there. I observed R1 sitting at the edge of the bed, not breathing because a staff was doing the abdominal thrust. Her eyes were open but unable to talk. When it was my turn, I did the Heimlich maneuver. She (R1) was still sitting, I was behind her (R1), I wrapped my arms around her (R1) waist, below sternum, and made an upward thrust. Food has not come out yet. I continued, I saw the food coming out from around her mouth and started to see it coming out. I swiped it out with my fingers. It was chunky with a little bit of slush. She started breathing again and said she can breathe. Her oxygen saturation was 97%. Approximately 5-10 minutes EMS came. She is alert and can answer all my questions.On 08/28/25 at 4:21 PM, V22 (Ambulance Crew) was asked regarding R1's disposition on 08/12/25. V22 stated, We were dispatched on 08/12/25 around 5:17 PM to a call from facility for choking. We went there, walked in. When I saw the resident (R1), she was lying in bed and had shallow respirations, had a suction and a nonrebreather mask. She had a cannula but not connected to oxygen. She had a nonrebreather mask on but not connected to any oxygen. She was not responsive to verbal and painful stimuli, we called out her name, there was nothing. There was no eye opening. But she had a heart rate under 100 and SpO2 under 60s, that's what I have seen in their monitor. When we put her (R1) to our monitor, the SpO2 was 60%. There was no facility staff in the room when we get there. So, I went back out of the room and everybody, which I am sure were staff working in the facility, were just standing around. I asked what's going on and they pointed to the lady on the phone. She must be nurse and she told me that resident (R1) was eating, then choke, they did Heimlich, did suction, and she said, I quote they were able to get a little bit. When we put the resident (R1) on the monitor, we asked them if there is a DNR. No one can tell me anything. So, at that point, our main concern was the patient (R1) so we move her (R1) to our cot. On 09/02/25 at 10:37 AM, V33 (RN) was also asked regarding R1's incident on 08/12/25. V33 verbalized, I was at a different floor and heard the rapid response and I went to her room. I don't know the resident (R1). There were a lot of staff already in her room. She was with nasal cannula; connected to pulse oximeter. She was breathing abdominally with difficulty. I heard the nurse said she called 911. So, I went downstairs to hold the elevator for EMS. But they already went upstairs. When I went upstairs, she (R1) was already in the stretcher, and I asked the nurse to print the DNR (do not resuscitate) form and gave it to the police officer. Her (R1) eyes were open but not alert and oriented. I didn't really talk to her. V33 was asked regarding choking and on how to do the Heimlich maneuver. V33 stated, I will ask resident and if a resident cannot talk and holding throat, I will do the Heimlich. With resident on the floor, I will go on top of the resident and I'm going to do the abdominal thrust. Place heel of the palm of hands at the bottom of the sternum and push upwards. If resident is standing, I will be behind resident, wrapped around my arms, with both hands pushing upwards. If resident is sitting, I will be behind the resident. On 09/02/25 at 10:49 AM, V32 (CNA) was asked regarding R1's choking incident. V32 replied, I was in the hallway and heard a call from V6. I went into the room. Her (R1) eye were wide-open, hands-on throat. We started the abdominal thrust. She was sitting at the edge of the bed. I was behind her. I put my right hand underneath and left hand over it. Right where the end of the bone in the middle chest, moving upward and thrust. We did a finger sweep and a piece of bread and meat came out. The resident (R1) was sitting, responsive, we asked her, she was able to squeeze my finger when I asked her to. She (R1) was already alert. Paramedics came, she was alert when she left. I was in the room when paramedics came. I did not leave her (R1). I was there, V6 was there and all other staff, inside the room. My main concern at the time was the resident (R1) if she was okay.On 09/02/25 at 10:55 AM, V31 (CNA) also stated during interview, On 08/12/25, I heard the page. I was in 1 West. I went to 2 East, to R1's room. The staff were already doing abdominal thrust. When I went there, she (R1) was already breathing. I didn't do any Heimlich. She was responsive. Paramedics came, I went out of the room, but nurses and other staff were still there in the room. We did not leave the patient (R1). When paramedics came, she (R1) was alert, verbally responsive. I heard her (R1) say yes. I saw her oxygen saturation 97%. When I went there, she was breathing. I heard the nurse asked if she's okay, she said yes. Then I stepped out. I did not do the Heimlich. V31 was asked how to do Heimlich maneuver. V31 verbalized, Doing Heimlich, place both hands between breast under the center bone, and make an upward thrust. We do the Heimlich until food comes out and resident is breathing. Facility stated in their incident report that R1 was alert, talking and breathing when picked up by EMS. V9, V14, V31 and V32 all stated R1 was alert, oriented and verbally responsive when paramedics came and transported to hospital. However, ambulance report indicated R1 was found unresponsive by EMS.On 08/25/25 at 3:50 PM, V8 (Director of Food Services) was asked regarding R1's dinner on 08/12/25. V8 stated, On 08/12/25, menu was hotdog, and she was served with turkey hotdog. V19 did not want us to give him red meat. Per V19, no red meat and no pork per R1's preferences. She (R1) was served with foods, CNA offered to assist her, she refused, and she choked.A follow up interview with V6 was conducted on 08/26/25 at 3:25 PM regarding supervision while R1 eats. V6 verbalized, I served her dinner, I let her cut the foods because she refused. I was standing by the table supervising her, looking at her while she eats. I didn't say anything or tell her to eat slowly or small pieces and bites. I just stood there and watched her, then she started coughing and holding her throat.On 08/27/25 at 11:12 AM, V11 (CNA) was interviewed regarding R1. V11 stated, I have taken care of her in the past. She was admitted to our unit. She is alert, oriented to person and place; able to verbalize needs; supervision to limited assistance for ADLs (activities of daily living). With eating, she is on supervision. Supervision while eating means opening the milk, supervising if the patient is having hard time cutting foods. She eats by herself, more of supervising if she is eating the meal or if she wants the food. With R1, we don't need to tell her to eat slowly, or tell her to cut her foods in small pieces. Because she is on general diet. Not that I know of that she is on aspiration precautions. On 08/27/25 at 11:32 AM, V12 (RN) was asked regarding R1 supervision when eating. V12 verbalized, I took care of her when she was here in the facility. She is alert, oriented to person, place and time. She needs a lot of cuing, a lot of set-up, a lot of assistance. She has dysphagia. During eating, staff would observe her. She was on one-on-one supervision during eating. Staff is sitting next to her while eating, observe, cue her to eat slowly, small bites, chew and swallow. We would cut the foods for her. She was on a strict aspiration precaution, so we need to watch and cue her while eating.On 08/27/25 at 11:48AM, V13 (CNA) was also asked regarding R1. V13 mentioned, She is alert, oriented, demanding. She needs help in performing ADLs because she is unsteady. During eating, she was on supervision and cue her to eat. Bring the tray, open the milk, juice and let her to sit on the edge of the bed or chair - I watch while she eats. We cue her that she needs to eat, she needs energy. She does not have any dysphagia, and she can eat whatever she wants to eat, that's what V19 said. She (R1) does not have a problem with swallowing.In a follow up interview conducted on 08/27/25 at 2:34 PM, V7 was asked on what interventions should be done for R1 related to aspiration precautions. V7 stated, R1 is on full aspiration precautions. Staff has to remind her to eat slowly. With my clinical recommendations for R1, she needs to be sitting upright when eating; eat slowly; small sips and bite slowly; clear the mouth when done with food; chew food well, don't get distracted, don't talk; if there is a need that she eats big chunk of food, make sure she cuts her foods in small pieces. R1's care plan documented: Compromised nutritional status (07/21/25):Interventions:Determine food preferences.Weigh the resident monthly as ordered.Allow ample time to complete the meal. Offer between meals snacks and meal substitutions as appropriate. Offer the resident a bedtime snack. R1's difficulty swallowing was not addressed in any care plan. There were no other care plans presented by facility related to her (R1) swallowing problems. On 08/27/25 at 3:22 PM, V8 (Director of Food Services) was asked regarding R1's care plan related to swallowing difficulties. V8 replied, I initiated dietary care plan of R1, only for the menu choices. Other than that, I did not evaluate her for any swallowing difficulties. I am not aware that she has swallowing difficulties. I did not do her full dietary care plan, only the portion about food preferences. I do revise care plan only food preferences, likes and dislikes. If there is a significant change, I don't do revisions or updates. We follow speech therapist recommendation for consistency change, other than that no.On 08/28/25 at 2:08PM, V20 (Dietitian) was also asked regarding R1's care plan for swallowing difficulties. V20 stated, I was the one who did her admission assessment and one more follow-up after I spoke with V19. I saw her (R1) and assessed her to check up on her. I don't do swallowing test. V7 put in a concern about swallowing difficulties but she (R1) refused the video test. V19 wants to put her on a general diet. For R1, I don't believe I did a care plan. I am not aware if she has difficulty swallowing. I was not notified of anything about her swallowing difficulties. That is why we did the care plan for meal preferences.On 08/27/25 at 3:35 PM, V2 (Director of Nursing) was asked regarding R1. V2 verbalized, She has a history of dysphagia which is reversible. She is on supervision or touching assistance during eating. Staff visually supervised her, cuing like if she needs anything. She doesn't need to be prompted. She can eat on her own. For R1, she needs supervision when eating and she was supervised. R1 exhibited that she can do everything, and staff had supervised her. When she had the choke, we were on top of that, she was alert and talking when transported to the hospital.On 08/27/25 at 4:58 PM, V21 (Medical Director) was interviewed regarding resident with swallowing difficulties. V21 stated, For residents with dysphagia or difficulty swallowing, we have to follow whatever the speech therapy recommends. Go by what speech therapy suggest or recommends. Then talk to patient and family regarding recommendations and depending on what family wants. Nowadays, health of the patient is managed and directed by family. Look for specific instructions from speech therapy if resident is on aspiration precautions. Like for example, if it says small bites, they should be getting small bites. Follow the guidelines from ST and make sure staff follow instructions. And it should be care planned and needs to be in the interventions.On 08/28/25 at 4:21 PM, V22 (Ambulance Crew) also mentioned during interview, When we moved her (R1) over to our cot, we noticed a bruise underneath the sternum, under breasts area. That is not the proper placement of the hands when doing Heimlich maneuver. It would not be effective. If resident is already unresponsive, they have to do CPR. When we got there, she (R1) was still in sitting position, almost laying down. So, when they were doing the Heimlich, she was in a sitting position. Then it is not effective. It should be in a standing position. The following staff were interviewed regarding Heimlich maneuver:Interviews with V6, V9, V14, V31, V32 and V33 all stated with them positioned behind resident, placing both hands below the sternum or rib cage and make an upward thrust. 08/26/25 at 11:11 AM: V23 (Licensed Practical Nurse, LPN) verbalized, Go behind the resident with both hands on the lower sternum and in a scooping motion do the abdominal thrust. We do it while standing and we can do it while resident is sitting. We check the mouth if we're able to see if not suction it. If patient passes out, we call code blue. Continue abdominal thrust until food comes out.08/26/25 at 11:20AM: V17 (CNA) mentioned, Hand placed below the sternum; push up, resident can be sitting or standing up. 08/26/25 at 11:24AM: V24 (CNA) stated, We call nurse right away, do CPR and start chest compressions. 08/26/25 at 11:29 AM: V25 (CNA) stated, The resident needs to be in a sitting position. CNA behind the resident needs to be sitting as well. With locked hands, placed between breasts and pushed upwards and talk to resident to know if food went down or out. If not continue the thrust and get help. 08/27/25 at 11:12 AM: V11 stated, During choking, swipe if there is any obstruction, then perform the Heimlich, ask for help. With resident sitting, placed one hand making a fist and other hand on top of the fist hand below the sternum and make an upward push. Do the Heimlich until food comes out. 08/26/25 at 11:33 AM: V16 (RN) stated, When doing the Heimlich maneuver, if a resident can stand, we do it standing, if he can sit, we can do it sitting, but more on standing. Make a fist with one hand and placed below sternum and pull up. If he can't talk and nothing went out, we continue to do the Heimlich. 08/26/25 at 11:46AM: V27 (CNA) stated, Lift the bed, call for help. Sit the resident up.08/27/25 at 11:48AM: V13 stated, Do the Heimlich maneuver with resident sitting, go behind the back and make fist and place it under the rib cage and make a push upwards until the food come out. I have to call for help.08/26/25 at 12:00PM: V29 (CNA) stated, Position resident leaning forward, tap the upper back 3 to 5 times. Call nurse or use call light. 08/26/25 at 12:05PM: V28 (LPN) stated, Bring up the head and do the Heimlich maneuver. With fist hands placed below the sternum and move upward. Resident could be sitting or standing. In a follow-up interview conducted on 09/08/25 at 9:07AM, V21 was asked regarding staff training in dealing with emergency situations on a resident. V21 verbalized that there should be procedures and plans that should be followed in accordance with state and federal guidelines. V21 also added, These staff/nurses coming from other countries/places need to go to rigorous trainings and should follow procedures and plans for emergency situations. Facility's policy titled Comprehensive Care Plan dated 11-17-17 stated in part but not limited to the following:Purpose: To develop a comprehensive care plan that directs the care team and incorporates the resident's goals, preferences, and services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Guidelines: The facility will develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment. Facility's Emergency Care for Choking, undated stated in part but not limited to the following:Conscious Victim: If victim can breathe, cough or make sounds, do not interfere. If victim cannot breathe, cough or make sounds, ask if you can help. Give quick upward thrusts above the belly button and below the ribs until object if forced out, victim can breathe again, or victim becomes unconscious. Unconscious Victim: Send someone to call 911 and get the Automated External Defibrillator (AED). If you are alone, perform 5 sets of 30 compressions and 2 breaths before leaving to call 911. Follow these steps: 1. Give 30 compressions pushing down at least 2 inches on the center of the chest. Place one hand on top of the other. Push hard. 2. Open the airway and check the mouth for objects. Remove the obstructing object only if you see it. 3. With the airway open, attempt to give two breaths. If unsuccessful, return to compressions. Repeat steps 1,2 and 3 until victim starts breathing or until emergency medical help arrives. Facility's policy titled Cardiopulmonary Resuscitation - CPR dated 3-22-22 documented in part but not limited to the following:Guidelines:This facility will provide basic life support, including CPR - Cardiopulmonary Resuscitation, when a resident requires such emergency care, prior to the arrival of emergency medical services, subject to physician order and resident choice indicated in the resident's advance directives.CPR for Choking Event: In the event that a resident is observed choking, Heimlich Maneuver will be initiated and will continue until the airway obstruction is cleared or emergency personnel arrive. If the airway is cleared and the resident has no pulse or respirations, CPR will be initiated regardless of DNR status. Facility's Adult and Child Choking First Aide Guide, undated, documented in part but not limited to the following:Emergency StepsEnsure scene safety, assess, get consent, and wear PPE (personal protective equipment) as needed.Recognize choking signs immediately.Call 911 if there's any doubt or the person can't breathe or respond.Provide care: 5 back blows: Stand or kneel behind; use heel of hand between shoulder blades. If still obstructed, 5 abdominal thrusts: Thrust inward/upward above the navel. Alternate sets until the person can cough, cry, speak or becomes unresponsive. If the person becomes unresponsive, lay them flat and begin CPR, starting with chest compressions. After compressions and before giving breaths: open mouth, look for visible obstruction. Remove object only if easily visible, do not sweep blindly. The Immediate Jeopardy that began on 08/12/25 was removed on 09/02/25 when the facility took the following actions to remove the immediacy.Corrective Actions Taken: R1 expired while in transit to (name of hospital) 8/12/25 after the Heimlich Maneuver was initiated by staff following choking incident, Heimlich maneuver was performed with positive results and food successfully expectorated, resident left facility with 911 EMS services with pulse, oxygen saturation 97%, but subsequently expired while in transit to hospital.This was verified during staff interviews and R1's record reviews on 08/25/25; 08/26/25 and 08/27/25. On 9/2/25 the Director of Nursing, MDS Coordinator, and Director of Therapy Services completed full facility audit of residents with a diagnosis of dysphagia, and those with aspiration precautions for which these residents have been identified and referred to speech therapy to ensure the proper level of care needed were identified. T This was verified on 09/04/25 with V2, V15 and V40 during interviews and record reviews. On 9/2/25 the identified residents at risk were reviewed by the Director of Nursing and MDS coordinator to ensure the appropriate individualized interventions are in place as indicated on the medical records profile banner as well as reflected in updated care plans.This was verified on 09/04/25 during interviews with V2 and V15; and during reviews of care plans of selected residents reviewed by facility - R7, R8 and R9 medical records were reviewed with no concerns noted. Based on facility staffing roster as of 9/2/25, all facility nurses and nursing assistants were educated by the Director of Nursing and/or Designee on signs and symptoms of aspiration including but not limited to coughing while eating, throat clearing while eating, difficulty swallowing while eating, pocketing of food, and who to report this to. This education will be ongoing. This was verified with V2 on 09/04/25; review of in-services dated 09/02/25 and interviews conducted with V9, V16, V17, V25, V42 (LPN) and V43 (CNA). Based on facility staffing roster as of 9/2/25, all facility nurses and nursing assistants were educated by the Director of Nursing and/or Designee on when to perform the Heimlich Maneuver in the event of a choking episode. This education will be ongoing.This was verified with V2 on 09/04/25; review of in-services dated 09/02/25 and interviews conducted with V9, V16, V17, V25, V42 (LPN) and V43 (CNA). Based on facility staffing roster as of 9/2/25, all certified nursing assistants educated by the Director of Nursing and/or Designee on identifying signs or symptoms that may indicate a resident needs assistance during meals to be reported to nursing staff for further assessment and interventions as needed. This education will be ongoing. This was verified with V2 on 09/04/25; review of in-services dated 09/02/25 and interviews conducted with V17, V25 and V43 (CNA). Based on facility staffing roster as of 9/2/25, all nurses educated by the Director of Nursing and/or Designee on reporting of signs and symptoms of aspiration or difficulty swallowing to MD to obtain orders for speech therapy screening and to down grade diet in the event of risk for aspiration while pending speech therapy evaluation. This education will be ongoing. This was verified with V2 on 09/04/25; review of in-services dated 09/02/25 and interviews conducted with V9, V16 and V42. On 9/2/25 stated education has been added by the Human Resources Director to the facility orientation packet for new hire direct care staff effective immediately. This education will be ongoing and verified by the Director of Nursing and/or Designee. This was verified on 09/04/25 with V41 (Human Resources Director) and per record review that information and guidelines are attached to the orientation packets of new staff. V2 also [NAME][TRUNCATED]
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0658 (Tag F0658)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide care in accordance with professional standards of quality b...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide care in accordance with professional standards of quality by failing to develop and implement a care plan for a resident with documented history of dysphagia, despite recommendations from speech therapy that resident should have swallowing precautions in place; and by failing to follow policy and guidelines in performing emergency procedures during life-threatening situations. These deficiencies affected one (R1) of four residents reviewed for accidents and supervision and resulted in R1 experiencing a choking episode and subsequently died in route to the hospital for emergency care. Findings include:R1 is a [AGE] year-old, female, admitted in the facility on 07/18/25 with diagnoses of Acute Respiratory Failure with Hypoxia; Dysphagia, Oropharyngeal Phase; Chronic Obstructive Pulmonary Disease with Acute Exacerbation; and Mild Cognitive Impairment of Uncertain or Unknown Etiology. R1's MDS (Minimum Data Set) dated 07/28/25 recorded the following: Section (Sec) C - BIMS (Brief Interview for Mental Status) score is 14, which means little to no impairment in cognition.Sec. GG - Functional Abilities: A. Eating - 04, which means supervision or touching assistance. Helper provides verbal cues and/ or touching/steadying and/ or contact guard assistance as resident completes activity. Assistance may be provided throughout the activity or intermittently. Sec. I - Active Diagnoses: Additional Active Diagnosis - Dysphagia, Oropharyngeal PhaseSec. K - Swallowing/Nutritional Status: K0100 Swallowing Disorder - B. Holding food in mouth/cheeks or residual food in mouth after meals; D. Complaints of difficulty or pain with swallowing. R1's care plan documented:Requires set-up or clean-up assistance to substantial/maximal assistance in her functional mobility and ADLs such as bed mobility, transfer, toileting and eating, dressing, bathing and personal hygiene related to fatigue, generalized weakness and SOB (shortness of breath):Interventions:Resident (R1) usual performance: Eating - Supervision or touching assistance. POS (Physician Order Sheet) dated 07/20/25 documented R1 is on general diet, regular texture, thin consistency, no red meat. POS dated 07/21/25 recorded in part but not limited to the following: ST (Speech Therapy) evaluation and treatment 3-5x/week for 41 days, to address R1's dysphagia. Aspiration and reflux precautions. Progress notes dated 08/04/25 documented R1 was noted with difficulty swallowing after swallowing piece of burger. It also stated that R1 is already under ST (speech therapy) evaluation. ST (Speech Therapy) service date 07/21/25, re-evaluation 07/22/25 recorded in part but not limited to the following: Skilled ST to address dysphagia and to improve safety of oral intake provided. Proceed with m/s (mechanical soft) and thin liquids with strict aspiration precautions and ongoing assessment of swallowing function as medical necessary. On 08/25/25 at 3:25 PM, V7 (Speech Therapist) was asked regarding R1. V7 stated, She is alert. I reached out to V19 (Family Member) and based from his (V19) information, she (R1) has difficulty swallowing, therefore we prescribed liberalized diet with no red meat, and she (R1) is ok with turkey and chicken. I informed dietary regarding diet. I recommended to proceed with requested diet, no red meat. She refused video swallow test and he (V19) was informed. I recommended to eat slowly with small bites, small sips. She (R1) is on full aspiration precautions due to long history of dysphagia. Facility's incident report documented that on 08/12/25 while assigned CNA (Certified Nurse Assistant, CNA) was supervising R1 have dinner, she (R1) began to have difficulty breathing, signaling for help. CNA immediately performed abdominal thrusts and call staff for help. Assigned RN (Registered Nurse) and other nursing staff on the unit responded immediately. R1 was able to expel ingested food and was placed on supplemental oxygen with no loss of consciousness. R1 was able to verbalize she is okay. Paramedics arrived and took over. R1 was alert, responsive and breathing via nonrebreather mask with SpO2 (saturation of peripheral oxygen) level of 97% when picked up by paramedics. R1 was sent to the emergency room for further evaluation. R1's Ambulance Report dated 08/12/25, time stamped 5:13 PM, documented:Mental status - unresponsiveNarrative: Ambulance was dispatched to the above location for the choking. Upon arrival, patient (R1) was found unresponsive laying in bed. Facility staff reported the patient (R1) was eating and then started to choke on the food. Facility staff attempted to do the Heimlich maneuver and suction, but they were only able to get some pieces of food out. Crew noted a SpO2 of 60%. Patient (R1) had a NRBM (nonrebreather mask). Crew asked facility if the patient (R1) had a DNR (do not resuscitate) but one was not able to be answer or provide one right away. Patient (R1) was moved to cot and secured and taken to ambulance where vitals were obtained. Crew noted a SpO2 of 48%, BVM (bag valve mask) with supplemental oxygen was placed on patient; crew assisted with manual respirations. Reassessed SpO2 was 94% with BVM. 4 lead EKG (electrocardiogram) obtained and showed sinus [NAME]. IV (intravenous) attempted and established in the left AC (antecubital), with a 18 G (gauge) and saline lock. City fire department came to ambulance with a valid DNR. Hospital was contacted, no orders or questions. En route to hospital, crew noted patient did not have a radial or carotid pulse. No CPR (cardiopulmonary resuscitation) was initiated due to valid DNR. Hospital records dated 08/12/25 recorded: The pertinent facts of this case are [AGE] year-old female (R1) who presents with respiratory arrest. Patient (R1) brought by EMS (emergency medical service). Patient (R1) was reportedly eating at mealtime at long-term care facility when she began to have a choking episode. Staff attempted Heimlich maneuver without relief. EMS was contacted, on scene report that patient (R1) was continuing to have difficulty breathing and speaking, initial oxygenation was 97% then dropping. Patient (R1) with pulse and spontaneous movements at that time. During transport, patient (R1) became less responsive, sats dropped below 50% despite supplemental oxygen and bag valve mask. Patient (R1) lost her pulse at that time. Past Medical History: DysphagiaPatient Active Problem List: Dysphagia; Esophageal DysphagiaPE (Physical Examination): General - unresponsive; HEENT (Head/Eyes/Ears/Nose, and Throat) - pupils fixed/dilated, no corneal blink reflex; Cor - no palpable pulse Patient (R1) expired during transport to hospital after choking episode with respiratory arrest. On 08/25/25 at 3:05 PM, V6 (CNA) was asked on R1's incident on 08/12/25. V6 replied, She was in her room, sitting in the bed. I gave the dinner tray. I offered to feed her, but she refused, she said she can do it. She is able to do it. She cuts her foods. I was there. Her dinner was turkey, and some little bit of pasta. I was supervising her, then she stopped eating, her hand was in her throat. So, I did Heimlich and while I am doing it, I called then nurse who was in front of her room. When I saw she (R1) was holding her throat and choking, I positioned myself behind her, while she (R1) was sitting on the bed, the bedside table in front of her, I placed my hand below the breasts and started pushing it upwards. When nurse (V9, Registered Nurse, RN) came, she (V9) took over, she (V9) went to bed and sit behind her (R1) and did the same thing. Everybody came and we continue to do the Heimlich. While we are doing it, we called paramedics. The food couldn't come out despite Heimlich. There were tiny bit of foods coming out from the mouth. She was unable to respond verbally. We are still doing the Heimlich, we put oxygen, she was still not responding. Paramedics came, they took over. She was not responding but still breathing. The foods still did not come out. There was a small amount of saliva coming out from her mouth with small foods. When she was taken by the ambulance, she was breathing but not responding. On 08/26/25 at 12:21 PM, V9 was also asked regarding R1's choking episode on 08/12/25. V9 stated, She had the choking incident on 08/12/25 afternoon shift. Trays were passed, V6, her CNA gave her the tray and asked her (R1) to assist with cutting foods, but she (R1) refused. V6 was standing there while she was eating when she noticed that she (R1) was holding her (R1) neck and choking. At the time, I was at the nurses' station and went there right away. I started to do Heimlich, she (R1) was sitting at the edge of the bed. I placed my both hands under rib cage and did abdominal thrusts. I told V6 to call out everybody. I asked other staff to continue the Heimlich and I called emergency services. While others are doing the Heimlich or abdominal thrust, one of the staff, V14 (RN) said food came out and asked her (R1) if she feels better and she (R1) said yes. While we're doing Heimlich, we placed oxygen via nasal cannula to her (R1). Paramedics came. Nasal cannula was changed to nonrebreather mask. Her oxygen saturation was 60%, it was low. She was picked up by paramedics, she was alert, awake, breathing with nonrebreather mask. The cause of her choking was the food that she was eating. V6 tried to cut her food but she (R1) doesn't want any help. It was a hotdog in a bun. It was whole when it was served. She ate the hotdog in a bun. On 08/27/25 at 11:58 AM, V14 (RN) was asked regarding R1 and the incident on 08/12/25. V14 stated, I was working on the other side when I hear from the page about rapid response, and I went there. I observed R1 sitting at the edge of the bed, not breathing because a staff was doing the abdominal thrust. Her eyes were open but unable to talk. When it was my turn, I did the Heimlich maneuver. She (R1) was still sitting, I was behind her (R1), I wrapped my arms around her (R1) waist, below sternum, and made an upward thrust. Food has not come out yet. I continued, I saw the food coming out from around her mouth and started to see it coming out. I swiped it out with my fingers. It was chunky with a little bit of slush. She started breathing again and said she can breathe. Her oxygen saturation was 97%. Approximately 5-10 minutes EMS came. She is alert and can answer all my questions. On 08/28/25 at 4:21 PM, V22 (Ambulance Crew) was asked regarding R1's disposition on 08/12/25. V22 stated, We were dispatched on 08/12/25 around 5:17 PM to a call from facility for choking. We went there, walked in. When I saw the resident (R1), she was lying in bed and had shallow respirations, had a suction and a nonrebreather mask. She had a cannula but not connected to oxygen. She had a nonrebreather mask on but not connected to any oxygen. She was not responsive to verbal and painful stimuli, we called out her name, there was nothing. There was no eye opening. But she had a heart rate under 100 and SpO2 under 60s, that's what I have seen in their monitor. When we put her (R1) to our monitor, the SpO2 was 60%. There was no facility staff in the room when we get there. So, I went back out of the room and everybody, which I am sure were staff working in the facility, were just standing around. I asked what's going on and they pointed to the lady on the phone. She must be nurse and she told me that resident (R1) was eating, then choke, they did Heimlich, did suction, and she said, I quote they were able to get a little bit. When we put the resident (R1) on the monitor, we asked them if there is a DNR. No one can tell me anything. So, at that point, our main concern was the patient (R1) so we move her (R1) to our cot. On 09/02/25 at 10:37 AM, V33 (RN) was also asked regarding R1's incident on 08/12/25. V33 verbalized, I was at a different floor and heard the rapid response and I went to her room. I don't know the resident (R1). There were a lot of staff already in her room. She was with nasal cannula; connected to pulse oximeter. She was breathing abdominally with difficulty. I heard the nurse said she called 911. So, I went downstairs to hold the elevator for EMS. But they already went upstairs. When I went upstairs, she (R1) was already in the stretcher, and I asked the nurse to print the DNR (do not resuscitate) form and gave it to the police officer. Her (R1) eyes were open but not alert and oriented. I didn't really talk to her. V33 was asked regarding choking and on how to do the Heimlich maneuver. V33 stated, I will ask resident and if a resident cannot talk and holding throat, I will do the Heimlich. With resident on the floor, I will go on top of the resident and I'm going to do the abdominal thrust. Place heel of the palm of hands at the bottom of the sternum and push upwards. If resident is standing, I will be behind resident, wrapped around my arms, with both hands pushing upwards. If resident is sitting, I will be behind the resident. On 09/02/25 at 10:49 AM, V32 (CNA) was asked regarding R1's choking incident. V32 replied, I was in the hallway and heard a call from V6. I went into the room. Her (R1) eye were wide-open, hands-on throat. We started the abdominal thrust. She was sitting at the edge of the bed. I was behind her. I put my right hand underneath and left hand over it. Right where the end of the bone in the middle chest, moving upward and thrust. We did a finger sweep and a piece of bread and meat came out. The resident (R1) was sitting, responsive, we asked her, she was able to squeeze my finger when I asked her to. She (R1) was already alert. Paramedics came, she was alert when she left. I was in the room when paramedics came. I did not leave her (R1). I was there, V6 was there and all other staff, inside the room. My main concern at the time was the resident (R1) if she was okay. On 09/02/25 at 10:55 AM, V31 (CNA) also stated during interview, On 08/12/25, I heard the page. I was in 1 West. I went to 2 East, to R1's room. The staff were already doing abdominal thrust. When I went there, she (R1) was already breathing. I didn't do any Heimlich. She was responsive. Paramedics came, I went out of the room, but nurses and other staff were still there in the room. We did not leave the patient (R1). When paramedics came, she (R1) was alert, verbally responsive. I heard her (R1) say yes. I saw her oxygen saturation 97%. When I went there, she was breathing. I heard the nurse asked if she's okay, she said yes. Then I stepped out. I did not do the Heimlich. V31 was asked how to do Heimlich maneuver. V31 verbalized, Doing Heimlich, place both hands between breast under the center bone, and make an upward thrust. We do the Heimlich until food comes out and resident is breathing. Facility stated in their incident report that R1 was alert, talking and breathing when picked up by EMS. V9, V14, V31 and V32 all stated R1 was alert, oriented and verbally responsive when paramedics came and transported to hospital. However, ambulance report indicated R1 was found unresponsive by EMS. On 08/25/25 at 3:50 PM, V8 (Director of Food Services) was asked regarding R1's dinner on 08/12/25. V8 stated, On 08/12/25, menu was hotdog, and she was served with turkey hotdog. V19 did not want us to give him red meat. Per V19, no red meat and no pork per R1's preferences. She (R1) was served with foods, CNA offered to assist her, she refused, and she choked. A follow up interview with V6 was conducted on 08/26/25 at 3:25 PM regarding supervision while R1 eats. V6 verbalized, I served her dinner, I let her cut the foods because she refused. I was standing by the table supervising her, looking at her while she eats. I didn't say anything or tell her to eat slowly or small pieces and bites. I just stood there and watched her, then she started coughing and holding her throat. On 08/27/25 at 11:12 AM, V11 (CNA) was interviewed regarding R1. V11 stated, I have taken care of her in the past. She was admitted to our unit. She is alert, oriented to person and place; able to verbalize needs; supervision to limited assistance for ADLs (activities of daily living). With eating, she is on supervision. Supervision while eating means opening the milk, supervising if the patient is having hard time cutting foods. She eats by herself, more of supervising if she is eating the meal or if she wants the food. With R1, we don't need to tell her to eat slowly, or tell her to cut her foods in small pieces. Because she is on general diet. Not that I know of that she is on aspiration precautions. On 08/27/25 at 11:32 AM, V12 (RN) was asked regarding R1 supervision when eating. V12 verbalized, I took care of her when she was here in the facility. She is alert, oriented to person, place and time. She needs a lot of cuing, a lot of set-up, a lot of assistance. She has dysphagia. During eating, staff would observe her. She was on one-on-one supervision during eating. Staff is sitting next to her while eating, observe, cue her to eat slowly, small bites, chew and swallow. We would cut the foods for her. She was on a strict aspiration precaution, so we need to watch and cue her while eating. On 08/27/25 at 11:48AM, V13 (CNA) was also asked regarding R1. V13 mentioned, She is alert, oriented, demanding. She needs help in performing ADLs because she is unsteady. During eating, she was on supervision and cue her to eat. Bring the tray, open the milk, juice and let her to sit on the edge of the bed or chair - I watch while she eats. We cue her that she needs to eat, she needs energy. She does not have any dysphagia, and she can eat whatever she wants to eat, that's what V19 said. She (R1) does not have a problem with swallowing. In a follow up interview conducted on 08/27/25 at 2:34 PM, V7 was asked on what interventions should be done for R1 related to aspiration precautions. V7 stated, R1 is on full aspiration precautions. Staff has to remind her to eat slowly. With my clinical recommendations for R1, she needs to be sitting upright when eating; eat slowly; small sips and bite slowly; clear the mouth when done with food; chew food well, don't get distracted, don't talk; if there is a need that she eats big chunk of food, make sure she cuts her foods in small pieces. R1's care plan documented: Compromised nutritional status (07/21/25):Interventions:Determine food preferences.Weigh the resident monthly as ordered.Allow ample time to complete the meal. Offer between meals snacks and meal substitutions as appropriate. Offer the resident a bedtime snack. R1's difficulty swallowing was not addressed in any care plan. There were no other care plans presented by facility related to her (R1) swallowing problems. On 08/27/25 at 3:22 PM, V8 (Director of Food Services) was asked regarding R1's care plan related to swallowing difficulties. V8 replied, I initiated dietary care plan of R1, only for the menu choices. Other than that, I did not evaluate her for any swallowing difficulties. I am not aware that she has swallowing difficulties. I did not do her full dietary care plan, only the portion about food preferences. I do revise care plan only food preferences, likes and dislikes. If there is a significant change, I don't do revisions or updates. We follow speech therapist recommendation for consistency change, other than that no. On 08/28/25 at 2:08PM, V20 (Dietitian) was also asked regarding R1's care plan for swallowing difficulties. V20 stated, I was the one who did her admission assessment and one more follow-up after I spoke with V19. I saw her (R1) and assessed her to check up on her. I don't do swallowing test. V7 put in a concern about swallowing difficulties but she (R1) refused the video test. V19 wants to put her on a general diet. For R1, I don't believe I did a care plan. I am not aware if she has difficulty swallowing. I was not notified of anything about her swallowing difficulties. That is why we did was the care plan for meal preferences. On 08/27/25 at 3:35 PM, V2 (Director of Nursing) was asked regarding R1. V2 verbalized, She has a history of dysphagia which is reversible. She is on supervision or touching assistance during eating. Staff visually supervised her, cuing like if she needs anything. She doesn't need to be prompted. She can eat on her own. For R1, she needs supervision when eating and she was supervised. R1 exhibited that she can do everything, and staff had supervised her. When she had the choke, we were on top of that, she was alert and talking when transported to the hospital. On 08/27/25 at 4:58 PM, V21 (Medical Director) was interviewed regarding resident with swallowing difficulties. V21 stated, For residents with dysphagia or difficulty swallowing, we have to follow whatever the speech therapy recommends. Go by what speech therapy suggest or recommends. Then talk to patient and family regarding recommendations and depending on what family wants. Nowadays, health of the patient is managed and directed by family. Look for specific instructions from speech therapy if resident is on aspiration precautions. Like for example, if it says small bites, they should be getting small bites. Follow the guidelines from ST and make sure staff follow instructions. And it should be care planned and needs to be in the interventions. On 08/28/25 at 4:21 PM, V22 (Ambulance Crew) also mentioned during interview, When we moved her (R1) over to our cot, we noticed a bruise underneath the sternum, under breasts area. That is not the proper placement of the hands when doing Heimlich maneuver. It would not be effective. If resident is already unresponsive, they have to do CPR. When we got there, she (R1) was still in sitting position, almost laying down. So, when they were doing the Heimlich, she was in a sitting position. Then it is not effective. It should be in a standing position. The following staff were interviewed regarding Heimlich maneuver:Interviews with V6, V9, V14, V31, V32 and V33 all stated with them positioned behind resident, placing both hands below the sternum or rib cage and make an upward thrust. 08/26/25 at 11:11 AM: V23 (Licensed Practical Nurse, LPN) verbalized, Go behind the resident with both hands on the lower sternum and in a scooping motion do the abdominal thrust. We do it while standing and we can do it while resident is sitting. We check the mouth if we're able to see if not suction it. If patient passes out, we call code blue. Continue abdominal thrust until food comes out.08/26/25 at 11:20AM: V17 (CNA) mentioned, Hand placed below the sternum; push up, resident can be sitting or standing up. 08/26/25 at 11:24AM: V24 (CNA) stated, We call nurse right away, do CPR and start chest compressions. 08/26/25 at 11:29 AM: V25 (CNA) stated, The resident needs to be in a sitting position. CNA behind the resident needs to be sitting as well. With locked hands, placed between breasts and pushed upwards and talk to resident to know if food went down or out. If not continue the thrust and get help. 08/27/25 at 11:12 AM: V11 stated, During choking, swipe if there is any obstruction, then perform the Heimlich, ask for help. With resident sitting, placed one hand making a fist and other hand on top of the fist hand below the sternum and make an upward push. Do the Heimlich until food comes out. 08/26/25 at 11:33 AM: V16 (RN) stated, When doing the Heimlich maneuver, if a resident can stand, we do it standing, if he can sit, we can do it sitting, but more on standing. Make a fist with one hand and placed below sternum and pull up. If he can't talk and nothing went out, we continue to do the Heimlich. 08/26/25 at 11:46AM: V27 (CNA) stated, Lift the bed, call for help. Sit the resident up.08/27/25 at 11:48AM: V13 stated, Do the Heimlich maneuver with resident sitting, go behind the back and make fist and place it under the rib cage and make a push upwards until the food come out. I have to call for help.08/26/25 at 12:00PM: V29 (CNA) stated, Position resident leaning forward, tap the upper back 3 to 5 times. Call nurse or use call light. 08/26/25 at 12:05PM: V28 (LPN) stated, Bring up the head and do the Heimlich maneuver. With fist hands placed below the sternum and move upward. Resident could be sitting or standing. In a follow-up interview conducted on 09/08/25 at 9:07AM, V21 was asked regarding staff training in dealing with emergency situations on a resident. V21 verbalized that there should be procedures and plans that should be followed in accordance with state and federal guidelines. V21 also added, These staff/nurses coming from other countries/places need to go to rigorous trainings and should follow procedures and plans for emergency situations. Facility's policy titled Comprehensive Care Plan dated 11-17-17 stated in part but not limited to the following:Purpose: To develop a comprehensive care plan that directs the care team and incorporates the resident's goals, preferences, and services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Guidelines: The facility will develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment. Facility's Emergency Care for Choking, undated stated in part but not limited to the following:Conscious Victim: If victim can breathe, cough or make sounds, do not interfere. If victim cannot breathe, cough or make sounds, ask if you can help. Give quick upward thrusts above the belly button and below the ribs until object if forced out, victim can breathe again, or victim becomes unconscious. Unconscious Victim: Send someone to call 911 and get the Automated External Defibrillator (AED). If you are alone, perform 5 sets of 30 compressions and 2 breaths before leaving to call 911. Follow these steps: 1. Give 30 compressions pushing down at least 2 inches on the center of the chest. Place one hand on top of the other. Push hard. 2. Open the airway and check the mouth for objects. Remove the obstructing object only if you see it. 3. With the airway open, attempt to give two breaths. If unsuccessful, return to compressions. Repeat steps 1,2 and 3 until victim starts breathing or until emergency medical help arrives. Facility's policy titled Cardiopulmonary Resuscitation - CPR dated 3-22-22 documented in part but not limited to the following:Guidelines:This facility will provide basic life support, including CPR - Cardiopulmonary Resuscitation, when a resident requires such emergency care, prior to the arrival of emergency medical services, subject to physician order and resident choice indicated in the resident's advance directives.CPR for Choking Event: In the event that a resident is observed choking, Heimlich Maneuver will be initiated and will continue until the airway obstruction is cleared or emergency personnel arrive. If the airway is cleared and the resident has no pulse or respirations, CPR will be initiated regardless of DNR status. Facility's Adult and Child Choking First Aide Guide, undated, documented in part but not limited to the following:Emergency StepsEnsure scene safety, assess, get consent, and wear PPE (personal protective equipment) as needed.Recognize choking signs immediately.Call 911 if there's any doubt or the person can't breathe or respond.Provide care: 5 back blows: Stand or kneel behind; use heel of hand between shoulder blades. If still obstructed, 5 abdominal thrusts: Thrust inward/upward above the navel. Alternate sets until the person can cough, cry, speak or becomes unresponsive. If the person becomes unresponsive, lay them flat and begin CPR, starting with chest compressions. After compressions and before giving breaths: open mouth, look for visible obstruction. Remove object only if easily visible, do not sweep blindly.
Mar 2025 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to manage a resident with an insulin overdose in accordance with the s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to manage a resident with an insulin overdose in accordance with the standards of care for 1 of 4 residents (R1) reviewed for quality of care in the sample of 4. This failure resulted in a delayed transfer to the hospital, R1's wife summoning EMS (emergency medical services) and R1 being admitted to the ICU (intensive care unit) with an insulin overdose and hypoglycemia. The findings include: On [DATE] at 1:02 PM, V4, Registered Nurse (RN), said he found R1 to be groggy and sleepy at the end of his (night) shift (on [DATE]). V4 said he checked R1's blood glucose (BG), all BG measurements in this citation are in milligrams/deciliter (mg/dl) and it was very low; in the 30s. V4 said he gave R1 glucagon (a medication used to treat severe low blood (sugar) glucose) which he got from the crash cart and R1 slowly regained his alertness. V4 said glucagon should start working 15 to 30 minutes after administration. V4 said he then gave R1 some juice. V4 said R1 admitted that he was giving himself insulin but could not say how much insulin or when he had injected it, but he had used Lispro (a fast-acting insulin) and a long-acting insulin. V4 said R1's BG increased from the 30s to the 50s. V4 said he is not sure when he gave R1 a dose of glucagon, thinks it was around 6:00 AM. V4 said he should have charted in on the MAR (medication administration record), but he is not sure if he did. V4 said drowsiness, weakness, and slurred speech are all symptoms of low blood sugar. V4 said he would monitor for symptoms of low blood sugar (hypoglycemia) and if there were still symptoms and the BG was not at a normal level, he thinks it would be best to send the patient to the hospital. On [DATE] at 11:55 AM, V3, Licensed Practical Nurse (LPN), said she does not remember R1, but in an emergency situation, one nurse will help another nurse manage a resident. After reviewing R1's medical record, V3 confirmed she had given R1 glucagon on [DATE] at 10:00 AM, and believes it is the only dose he received according to the documentation on the MAR. V3 said if a resident's BG is low, she gives them orange juice and they usually have glucagon ordered and she can give that too. If the resident is alert, she tries to get them to eat/drink. V3 said she would repeat the glucagon after 15 minutes if the BG continued to drop or if there was no improvement in their cognition. V3 said slurred speech is a symptom of hypoglycemia. V3 said she would feel like a resident was safe if their BG had increased greater than 100 or 125, the vital signs were OK, and the resident's cognition was back to their baseline. V3 said if R1 had been her patient, she would have insisted for the doctor to send him to the hospital because he ate, glucagon was given, and he was still not responding to the treatment interventions. On [DATE] at 12:30 PM, V6, RN, said night shift did not report having any problems with R1 to her during nurse-to-nurse report (on [DATE]). R1 said she checked R1's BG as ordered that morning. R1 was a very brittle diabetic and at one point they found insulin vials and pens at his bedside. V6 said R1's wife admitted to administering insulin to R1 while in the facility. V6 said R1's wife was screaming at her saying no one was taking care of her husband. V6 said the morning R1 went to the hospital ([DATE]), R1 was lethargic and had slurred speech. V6 said R1's BG was, a little bit low. V6 said she had no idea how much, when, or what type of insulin R1 or his wife administered to R1. V6 said she does not remember R1's BG level, but it was low enough that the other nurse working that day administered glucagon to R1. V6 said glucagon starts working in less than five minutes. V6 said she did not call R1's provider about R1's BG. V6 said she would be concerned about any BG less than 70. V6 said she would check the BG again less than five minutes after glucagon is given to see if it was increasing and if it was still low, she would send a resident to the hospital immediately. V6 said she would consider a resident stable if their mental status was at baseline, the BG was between 70 and 100, and their vital signs were stable. V6 said R1's wife called the ambulance and demanded he be sent to the hospital. On [DATE] at 1:47 PM, V2, Director of Nursing, said standards of care would consider a BG less than 70 as low. The doctor would need to be notified and nursing would follow their instructions. V2 said he would recheck a resident's BG in 10 to 15 minutes after administering glucagon and if it was still low, he would administer a second dose of glucagon. V2 said he would err on the side of a resident's BG going too high rather than too low and risk a permanent medical condition from hypoglycemia. V2 said nurses document their medications on the electronic MAR as well as the BG checks. V2 said if something is not documented, then it was not done. V2 said nurses can use nursing judgment and critical thinking to determine if a patient needs to go to the hospital, they do not require a physician's order. On [DATE] at 10:20 AM, V10, R1's physician, said he knows R1 very well and he did not have slurred speech at his baseline. V10 said slurred speech is a sign of hypoglycemia or stroke. V10 said R1 was using insulin without permission. V10 said if the BG was less than 60, they should try giving glucagon and if able, feed the patient, and monitor the BG closely, especially with R1 as he had kidney issues which alone can cause hypoglycemia. V10 said an unknown quantity, type and time of insulin was given, so he could not say when it would peak or how long it would last. V10 said if large amounts of insulin were administered, even glucagon could not bring up the BG effectively. V10 easily needed to be closely monitored for 12-24 hours after the insulin overdose. V10 said if a patient's care or safety was compromised, he would send them to the hospital. V10 said if R1's speech remained slurred, he would try to give the glucagon once and if he did not return to baseline, he would send him to hospital. V10 said he would expect a BG to go to the 200s after receiving glucagon. V10 said a BG of 37, 58, or even 60 is not ok. V10 said he would not consider a BG to be stable in the range of 37 to 60. V10 said if the facility called and told him R1's BG did not go up to a normal range and he still had slurred speech despite being given glucagon and having eaten, he would have told them to send him to the hospital. On [DATE] at 11:20 AM, V11, R1's Nurse Practitioner, said R1's speech was not slurred, nor was he lethargic or groggy at his baseline. V11 said R1 was an alert and oriented, brittle patient who was noncompliant and difficult to work with. V11 said she was informed after the incident that R1 had been given insulin, but no one knows what type, when, or how much insulin was given. V11 said she could not even estimate how long the insulin would last. V11 said she would have given glucagon, and if R1 was not responding, she would have sent him to the hospital. V11 said someone cannot survive with a BG of 37. V11 said a BG of 37 to 60 is not stable; it's not safe for a person. V11 said a normal range for a BG is 60 to 100. V11 said the BG should be checked and repeated if it's not above 60 within 10-15 minutes. V11 said if she had been informed that R1's speech became slurred and his BG never recovered to a normal range, she would have sent him to the hospital. Then V11 said, based on how R1 was as a patient, she would have sent him to the hospital anyway; he was noncompliant, not easy, and nothing good could have come out of this situation. V11 said she feels like patient safety is the most important thing. The nurses have a lot of patients on that floor that are very critical, and R1 could have probably died. V11 said the standards of care after an insulin overdose support that R1 should have been sent out to the hospital right away. R1's admission Record dated [DATE] shows R1 was admitted to the facility on [DATE]. R1's diagnoses include, but are not limited to, left ankle and foot osteomyelitis, type 2 diabetes with foot ulcer, non-pressure chronic ulcer of other part of left foot, cellulitis of left lower limb, hypertensive heart and chronic kidney disease with heart failure, congestive heart failure, peripheral vascular disease, atherosclerosis of native arteries of extremities, paroxysmal atrial fibrillation, atherosclerotic heart disease of native coronary artery, hyperlipidemia, gout, diabetic polyneuropathy, obstructive sleep apnea, gastroesophageal reflux disease, anemia, muscle wasting and atrophy, abnormal posture, hyperparathyroidism, vitamin D deficiency, depression, left eye cataract, urinary incontinence and long term use of anticoagulants. R1's Minimum Data Set, dated [DATE] shows R1's speech clarity is clear with distinct intelligible words. R1's MAR for [DATE] to [DATE] shows one dose of Glucagon Emergency Injection Kit 1 milligram (mg) was administered to R1 on [DATE] at 10:00 AM. R1's Weights and Vitals Summary dated [DATE] shows R1's BG was 37 at 7:01 AM on [DATE], 60 at 7:54 AM on [DATE], and 57 at 10:05 AM on [DATE]. R1's BG averaged 163.55 between [DATE] and [DATE]; it was never below 89 during that time span. R1's Progress Notes show his BG was 37 when it was checked at 7:04 AM on [DATE] and R1 was awake and alert with three insulin pens/needles at the bedside. R1 admitted to self-administering insulin. The same note shows a recheck BG was 54. R1's Progress Notes show on [DATE] at 7:05 AM, R1 was responsive and appeared to be responding to treatment. On [DATE] at 7:54 AM, R1's Progress Notes show his speech was slurred. On [DATE] at 8:30 AM, R1's progress notes show he was eating breakfast, but his speech remained slurred. On [DATE] at 9:03 AM, R1's Progress Notes show R1's wife was updated on R1's status. On [DATE] at 9:05 AM, R1's Progress Notes show he spoke to his wife on the phone with slurred speech. On [DATE] at 9:55 AM, R1's Progress Notes show R1's wife was at the bedside, R1 was staring ahead, blinking his eyes and not answering questions. On [DATE] at 9:59 AM, R1's Progress Notes show R1's wife called 911. On [DATE] at 10:15 AM, R1's Progress Notes show R1 was being transported via 911 to the hospital Emergency Room. R1's Care Plan initiated on [DATE] shows R1 has potential for fluctuating blood glucose levels related to type 2 diabetes and his BG levels will be maintained within the parameters set forth by his physician. Signs and symptoms of hypoglycemia include a BG less than 70 and BG monitoring will be provided as ordered and as needed. R1's hospital records dated [DATE] show the Emergency Physician documented that R1 presented to the hospital with an insulin overdose. EMS found a low blood sugar on arrival and started R1 on an intravenous dextrose solution infusion. R1's initial BG at the hospital was 107, but later dropped into the 50 range. The Triage Note shows R1 was found catatonic upon EMS arrival with an BG check reading low. R1 was admitted to the ICU with diagnoses including, but not limited to insulin overdose and hypoglycemia.
Aug 2024 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and record review, the facility failed to administer medications as ordered for 1 (R93) of 5 residents reviewed during medication administration in the sample of 48....

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Based on observations, interviews, and record review, the facility failed to administer medications as ordered for 1 (R93) of 5 residents reviewed during medication administration in the sample of 48. There were 27 opportunities with two errors resulting in a 7.41% error rate. Findings include: On 08/12/24 at 09:22 AM Surveyor observed V11 (Licensed Practical Nurse) administering medications on the second floor unit. Surveyor observed V11 (LPN) administering medications to R93. On 08/12/2024 at 01:56 PM Surveyor noticed, while completing medication reconciliation, that V11 (LPN) documented in R93's MAR (Medication Administrator Record) two medications as given whereas surveyor did not observe those medications being given during medication administration task. On 08/12/24 at 02:13 PM Surveyor interviewed V11 (LPN). Surveyor asked if V11 (LPN) gave all medications to R93, V11 (LPN) said, R93 refused two. Surveyor asked if V11 (LPN) followed up with R93 and offered it again, V11 (LPN) said, I will do it right now. Surveyor established that V11 (LPN) signed out both medications as given, V11 (LPN) said, I'm sorry, let me see if R93 wants them now. Surveyor asked what should have been done this morning, upon R93's refusal, V11 (LPN) said, I should have documented it as refused when R93 refused to take two of the medications this morning. On 08/13/24 at 10:17 AM Surveyor interviewed V2 (Director of Nursing) who stated: If a resident refuses a medication, nurse should re-offer the medication in a few minutes and try to find out why the resident doesn't want to take it. The nurse should document the refusal and notify all involved parties, such as doctor and resident representative. Surveyor clarified why is it inappropriate to document that medication was given when, in fact, it was not, V2 (DON) said: The documentation is inaccurate if a nurse signs off medication as it was given but, in fact, it was not given. R93's physician order dated 11/27/2022 reads in part, Tiotropium Bromide Monohydrate Capsule 18 MCG 1 capsule inhale orally one time a day for COPD Rinse mouth with water and spit after administration due at 9:00 AM R93's physician order dated 11/27/2022 reads in part, Wixela Inhub Aerosol Powder Breath Activated 250-50 MCG/DOSE (Fluticasone- Salmeterol) 1 puff inhale orally every 12 hours related to Unspecified Asthma. Rinse mouth with H2O and spit back in cup after use due at 9:00 AM and 9:00 PM R93's MAR (Medication Administration Record) for August 2024 shows both, Tiotropium Bromide Monohydrate Capsule and Wixela Inhub Aerosol Powder documented as given on 08/12/2024 at 9:00 AM by V11 (LPN). The policy provided by the facility MAC Rx Pharmacy Policies and Procedures Manual dated 10/25/2024 reads in part, Refusals of Medications: 5) Medication refusal must be reported to the prescriber after (XX) number of doses are refused and there must be documentation of prescriber notification of such. Documentation (including electronic): 1) At the end of each medication pass, the person administering the medications reviews the MAR to ensure necessary doses were administered and documented.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow their medication storage policy by not ensurin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow their medication storage policy by not ensuring an insulin vial was properly labeled and stored in accordance with accepted professional practice. This failure affected 6 residents with orders for Lispro (Human) insulin (R97, R105, R124, R146, R187, R193) of 6 residents reviewed for medication label and storage. Findings include: On [DATE] at 11:28 AM, reviewed medication storage and labeling task for 1 east med cart with V14 (Registered Nurse) and observed an opened and unlabeled vial of lispro insulin that was half filled. When asked which resident the insulin vial belonged to, V14 (RN) said he did not know. When asked if the insulin vial was currently being used and if the vial should be stored in the refrigerator when not in use, V14 (RN) said yes. V14 (Registered Nurse) then said the insulin vial should have been properly labeled with the resident's name, dated when opened with the date of expiration indicated to avoid staff administering expired insulin to a resident. Requested list of residents on unit 1 east who receive lispro insulin. V1 (Administrator) provided a list of dated [DATE] that showed the following residents: R97, R105, R124, R146, R187, and R193. Active physician orders reconciled with medication administration records for above listed residents that revealed an active order for lispro that is being administered daily as follows: 1. R97's active physician orders showed order with start date of [DATE] for Humalog Solution 100 unit/ml (Insulin Lispro (Human), inject subcutaneous (under the skin) five times a day for diabetes as per sliding scale: if 0 - 69 = 0 Units Give glucose and notify physician; 70 - 149 = 0 Units; 150 - 199 = 1 Unit; 200 - 249 = 3 Units; 250 - 299 = 5 Units; 300 - 349 = 7 Units; 350 > give 8 units and notify physician. Medication administration records for last 60 days (06/2024 through [DATE]) showed daily administrations of lispro insulin for R97. 2. R105's active physician orders showed order with start date of [DATE] for Humalog Solution 100 unit/ml (Insulin Lispro (Human), inject subcutaneous (under the skin) before meals for per clinical parameters related to diabetes, inject as per sliding scale: if 0 - 69 = 0 Units Give glucose and notify physician; 70 - 149 = 0 Units; 150 - 199 = 1 Unit; 200 - 249 = 2 Units; 250 - 299 = 3 Units; 300 - 349 = 4 Units; 350 > give 5 units and notify physician. Medication administration records for last 60 days (06/2024 through [DATE]) showed daily administrations of lispro insulin for R105 as of start date of [DATE]. 3. R124's active physician orders showed order with start date of [DATE] for Humalog Solution 100 unit/ml (Insulin Lispro (Human), inject subcutaneous (under the skin) before meals and at bedtime, inject as per sliding scale: if 150 - 199 = 1 units; 200 - 249 = 2 units ; 250 - 299 = 3 units; 300 - 349 = 4 units more or = 350 milligram (mg)/deciliter (dl) 5 units call primary medical doctor (PMD) for blood sugar (bs) more than 400 and call PMD. Less than 60 mg/dl call PMD. Medication administration records for last 60 days (06/2024 through [DATE]) showed daily administrations of lispro insulin for R124. 4. R146's active physician orders showed order with start date of [DATE] for Humalog Solution 100 unit/ml (Insulin Lispro (Human), inject 3 units subcutaneous (under the skin) every 6 hours for diabetes. Medication administration records for last 60 days (06/2024 through [DATE]) showed daily administrations of lispro insulin for R146. 5. R187's active physician orders showed order with start date of [DATE] for Humalog Solution 100 unit/ml (Insulin Lispro (Human), inject subcutaneous (under the skin) before meals and at bedtime for diabetes AND Inject 3 unit subcutaneously before meals and at bedtime related to diabetes, inject as per sliding scale: if 0 - 69 = 0 Units Give glucose and notify physician; 70 - 149 = 0 Units; 150 - 199 = 1 Unit; 200 - 249 = 2 Units; 250 - 299 = 3 Units; 300 - 349 = 4 Units; 350 > give 5 units and notify physician. Medication administration records for last 60 days (06/2024 through [DATE]) showed daily administrations of lispro insulin for R187 as of start date of [DATE]. 6. R193's active physician orders showed order with start date of [DATE] for Insulin Lispro 100 unit/ml solution, inject subcutaneous (under the skin) one time a day with meal related to type 2 diabetes mellitus, inject as per sliding scale: if 150 - 199 = give 1 unit and notify physician; 200 - 249 = give 2 units; 250 - 299 = give 3 units; 300 - 349 = give 4 units; 350 > give 5 units and notify physician. Medication administration records for last 60 days (06/2024 through [DATE]) showed daily administrations of lispro insulin for R193 as of start date of [DATE]. *Noted R193's discontinued order on [DATE] for Insulin Lispro 100 unit/ml solution with start date of [DATE] to inject subcutaneous (under the skin) before meals related to type 2 diabetes mellitus, inject as per sliding scale: if 0 - 69 = give 0 units and notify physician; 70 - 149 = give 0 units; 150 - 199 = give 1 unit; 200 - 249 = give 2 units; 250 - 299 = give 3 units; 300 - 349 = give 4 units; 350> give 5 units and notify physician. Medication administration records for last 60 days (06/2024 through [DATE]) showed daily administrations of lispro insulin for R193 as of start date of [DATE]* On [DATE] at 11:55 AM, V2 (Director of Nursing) said all insulin vials should be dated upon opening and should include residents name and expiration date. Medication storage policy last revised [DATE] reads in part: to ensure proper storage, labeling and expiration dates of medications, biologicals, syringes and needles. Once any medication or biological package in opened, facility should follow manufacturer/supplier guidelines with respect to expiration dates for opened medications. Facility staff should record the date opened on the medication container when the medication has a shortened expiration date once opened. Facility should destroy and reorder medications and biologicals with soiled, illegible, worn, makeshift, incomplete, damaged or missing labels. Facility should ensure that medications and biologicals are stored at their appropriate temperatures according to United States Pharmacopeia guidelines for temperature ranges. Vials and Ampules of Injectable Medications policy effective [DATE] reads in part: vials and ampules of injectable medications are used in accordance with the manufacturer's recommendations or the provider pharmacy's directions for storage, use, and disposal. The date opened and the initials of the first person to use the vial are recorded on the multidose vials. Medication in multidose vials may be used until the manufacturer's expiration date/for the length of time allowed by the state law/according to facility policy/ for thirty days. USP <797> guidelines recommend discarding multidose vials at 28 days after opened. Reviewed lispro manufacturer instructions for use after vials have been opened that indicated to store opened vials in the refrigerator or at room temperature up to 86°F (30°C) for up to 28 days and throw away all opened vials after 28 days of use, even if there is insulin left in the vial.
Jun 2024 3 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that a resident's hospital bed was in good working order and...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that a resident's hospital bed was in good working order and in condition to be used safely. This failure applied to one (R3) of three residents reviewed for falls and resulted in R3 sustaining a fall from bed that resulted in R3 sustaining a right arm (humeral) fracture. The surveyor confirmed by observation, interview, and record review that the deficient practice was corrected on 4/17/24, prior to the start of this survey, and was therefore Past Noncompliance. Findings include: R3 is an [AGE] year-old female with medical diagnoses that include (but not limited to): Disruption of external operation (surgical) wound, unspecified fracture of the lower end of right radius, vascular disorder of intestine, presence of cardiac pacemaker, difficulty in walking, abnormal posture, weakness, and history of fall. R3 was admitted to the facility on [DATE] and discharged after transfer to hospital on [DATE]. R3's Care Plan includes the following: - Requires set up to dependent assist of 1-2 staff w/her functional mobility, transfer, toileting, eating, dressing & personal hygiene related to impaired mobility secondary to dx of fracture of lower end of right radius, wound dehiscence (abdomen), morbid obesity. She is ambulatory w/walker and partial to dependent assist related to weakness on both lower extremities. Date Initiated: 3/18/24, Revision on: 3/20/24; Interventions include: Resident usual performance: Dressing - lower body dressing - substantial/max assist; putting on/taking off footwear - dependent; Resident usual performance: Bed Mobility - sit to stand - partial/mod assist .Date Initiated: 3/18/24, Revision on: 3/20/24. - At risk for falls Deconditioning. Initiated: 3/18/24, Revision on: 3/20/24; Interventions include .Keep furniture in locked position. Initiated: 3/18/24. Facility provided facility reported incident documenting that R3's normal baseline - alert/oriented x4, she is able to ambulate and transfer with 2 person assist. On the afternoon of 4/18/24, resident c/o right arm pain to assigned nurse. PRN medication was administered with little relief. MD and POA were notified. MD ordered resident to be sent to local hospital for further orthopedic evaluation. Per hospital update received on 4/19/2024, x-ray result of the right elbow showed a traverse fracture of the right humerus .(R3) had a fall on 4/4/24 and was sent to local hospital for evaluation. X-ray of the right elbow was done on 4/5/24, however the transverse fracture was not seen in the prior elbow study. This was documented several times in the hospital records. Resident came back same day 4/5/24 . Facility provided documentation of Post Fall Huddle for R3 for fall dated: 4/4/24 which documents: Event: Resident was sitting in bed putting on her shoes with CNA assisting. Per resident, the bed moved making her fall from bed; Root Cause: Rubber part of wheel was worn causing less brake traction . Hospital record for date of service 4/5/24 HPI documents: [AGE] year-old female accidentally fell onto her right shoulder apparently the bed was not locked, and she fell .Chief Complaint includes: Patient reports she was putting on her shoes at the edge of the bed, the bed was a lot [sic], the bed slid out from underneath her, patient landed on her right side on her right shoulder and her right elbow. A lidocaine patch is in place without significant improvement in symptoms . Hospital record for date of service 4/19/24 documents: X-ray Humerus (RT): Impression: Transverse fracture through medial lateral epicondyle of the distal humerus as described above. This is not seen on the prior elbow study dated 4/5/24 .Ortho/Heme: Right distal humerus fracture and acute on chronic blood loss anemia due to hemi arthrosis of right shoulder. These findings are acute based on x-ray on this admission but may have been suffered from mechanical fall ~ 2 weeks ago. Imaging at that time was negative . On 6/10/24 at 3:03PM V25 (CNA) confirmed that they witnessed the fall in question that R3 sustained on 4/4/24. V25 said, I was helping (R3) get her shoes on. She was sitting on the edge of the bed. When I bent down to get her shoes, I think she tried to stand up. I don't know if it was her body weight or that her legs twisted, but somehow when she leaned on the bed it slid. When the bed slid, she fell on the floor. I think she landed on her right side because that was the side that she was complaining about after she fell. I immediately pulled the call light for staff to come assist. She tried to get up from the floor, but I told her not to get up because we should wait for the nurse to come and assess her first. The two or three nurses who were working, all came in the room and then I'm not exactly sure what happened. She was complaining that her right shoulder was hurting. The bed was locked but I don't know how it slid over. On 06/07/24 at 1:50PM V1 (Director of Nursing) said, the CNA was helping (R3) get dressed and she fell because the wheel of the bed was damaged. It popped off and it caused her to fall off the bed. Then it happened with another resident, and we knew we had to do a full facility sweep. The beds are old and so we checked all of the beds in the facility and identified any that were old and needed to be replaced. The cost is over $400 per wheel so we had to get approval from corporate because I told them I could not have any more injuries because of this problem. We recently finished replacing all the damaged beds. On 6/8/24 at 10:52AM, V1 added that R3 complained of post fall pain, I think 3/10 and right arm pain the next day. We ordered a STAT x-ray, but the company was taking too long so we sent her to the hospital for the x-ray. She already had a fracture when she got here but when we sent her out to the hospital the x-ray came back inconclusive. V1 then provided documentation of 4/5/24 x-ray being inconclusive and provided documentation of when R3 was sent to hospital second time for further testing of right arm/shoulder pain. 06/08/24 at 10:11AM V7 (Director of Environmental Services) said, it was reported to me that one of the beds was damaged, I think it was in April. The brakes were not holding. When we checked the bed, two of it's wheels were worn. The rubber on the wheels was very thin and worn. I removed the bed and put a different bed on the room, ordered new wheels, and replaced them. After that, I did an audit on the entire building and checked every single bed. We found a few more like that, we removed them from the units, and we replaced the actual wheel. There was a second one on 5/5/24 room [ROOM NUMBER]-B that we found during the audit. The original one reported to me was (R3's room) on 4/4/24 (V7 showed surveyor tracking app on his phone with date). The order requests are put in the app and then we go and follow up. The one in May was the same issue and that one was replaced as well. I ordered a bunch of wheels to have them on hand and we replaced them to avoid this problem from happening. Facility provided log of Quarterly Preventative Maintenance on Hospital Bed, dated 4/5/24 which documents yes for the question Are the wheels of the bed in good working condition for rooms 103A, 104C, 105A, 113C, and 115A. Comments section on the same log then documents that on 4/17/24 wheels were replaced on beds for the above listed rooms. Facility provided a copy of their Maintenance Policy (undated), which reads: Purpose: To ensure that the building (interior and exterior), grounds, and equipment are maintained in a safe and operable manner. Responsibility: Maintenance Director, Administrator Policy: It is the policy of the facility to provide a safe, accessible, effective, and efficient environment of care that is consistent with its mission, services and law and regulations. Guidelines: 1. The department shall be supervised and managed by a qualified Maintenance Director. 2. Sufficient staff are oriented to, educate about the environment of care, and possess knowledge and skills to perform duties consistent with management plans . 4. The department shall maintain all equipment and supplies in a safe and operating condition. Maintenance supplies shall be provided and inventoried in sufficient quantity to assure equipment and systems are maintained in good working order . During the onsite survey, past noncompliance (PNC) was cited after the facility implemented actions to correct the noncompliance which included in-service training for staff on reporting/checking/identifying damaged equipment, audit of all beds in the facility, replacement of damaged wheels on resident hospital beds, QAPI bed maintenance review, and ongoing weekly QA audits of damaged hospital beds. The facility was able to demonstrate monitoring of the corrective action and sustained compliance.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to follow its own policy by not providing the services of an onsite ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to follow its own policy by not providing the services of an onsite beautician, this failure affected four (R4, R5, R6, and R7) of four residents reviewed for resident rights. Findings include: On 6-8-2024 at 1:30 PM V20 (R4's family member) said, R4 cannot be scheduled to see a barber at the facility because they do not provide the services of a barber or a beautician, for a very long time, I can send money for R4 to be scheduled with the barber because R4 likes to have a short hair. On 6-8-2024 at 10:50 am R4 said, my hair is long now, I am waiting for my family to take me out to get it groomed because not everyone can take care of my hair (referring to the curly hair), we do not have a barber here in the facility for a long time. R5 is a [AGE] year-old female originally admitted on [DATE] with medical diagnoses that include and are not limited to: asthma, chronic pulmonary disease, and diabetes. MDS- BIMS: 15/15 dated 5-3-2024. On 6-8-2024 at 11:20 am, R5 said, we have not had any beautician for several years, it would be nice to have one because my hair is long and needs to be cut and styled. R6 is a [AGE] year-old female originally admitted on [DATE] with medical diagnosis that include and are not limited to: chronic obstructive disease, schizoaffective disorder, and anxiety disorder. MDS- BIMS: 15/15 dated: 4-29-2024. On 6-8-2024 at 11:30 am R6 said, we have not had any beauticians for several years, we had one before, and is nice because they can cut and fix the hair nicer. R7 is a [AGE] year-old female originally admitted on [DATE] with medical diagnosis that include and are not limited to: schizoaffective disorder, bipolar disorder and hypertension. MDS- BIMS: 14/15 dated: 4-19-2024. On 6-8-2024 at 12:20pm R7 said, I need to go out with my family to have my hair cut and color, they do not have any beautician here to give us the services. On 6-8-2024 at 9:20am V6 (Director of Social Services) said, we do not have a barber for some time. On 6-8-2024 at 11:40am V16 (Certified Nurse Aide) said, we do not have a beautician, if the family or the patient asks the nursing staff to cut the hair of any of the residents, we can do it, I am not licensed beautician, but I had done it for a very long time and I do a very good job. On 6-8-2024 at 11:45am V8 (Life Enrichment Director/Activity Director) said, we have a beauty salon, but I have not seen any beautician since I started working here more that 11 months ago. On 6-10-2024 10am V19 (Administrator) said, we do not have a beautician now, we should have one available if the resident wants the services on site. On 6-10-2024 at 12:40pm V21 (Social Worker) said, we do not have a beautician for almost a year, we have a beauty shop but not a beautician. 6-10-2024 at 1:30pm V19 (Administrator) provided a written statement that reads: the last time we had a beautician was on May 11th, 2023. V1 (Director of Nursing) provided a policy titled: On-site Health care services dated: 9-2015, reads: to make available on-site health care services, it is the policy of the facility to assist residents in arranging health services on site services available: Beautician/Barber services.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0712 (Tag F0712)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that residents are personally seen by their physician for an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that residents are personally seen by their physician for an initial comprehensive visit upon admission and at least once every 60 days while in the facility. This failure applied to four of four (R1, R4, R5, R6) residents reviewed for physician services. Findings include: R1 is a [AGE] year-old male originally admitted on [DATE] with medical diagnoses that include and are not limited to: Myopathy, Hemiplegia and Hemiparesis following cerebral infarction. R1's primary care physician is V24 (Medical Director). R4 is a [AGE] year-old male originally admitted on [DATE] with medical diagnoses that include and are not limited to: cerebral palsy, schizo-affective disorder, diabetes, and hypertension. R4's primary care physician is V26 (Medical Doctor). R5 is a [AGE] year-old female originally admitted on [DATE] with medical diagnoses that include and are not limited to: asthma, chronic pulmonary disease, and diabetes. R5's primary care physician is V27 (Medical Doctor). R6 is a [AGE] year-old female originally admitted on [DATE] with medical diagnoses that include and are not limited to: chronic obstructive disease, schizo-affective disorder, and anxiety disorder. R6's primary care physician is V27 (Medical Doctor). During the course of this investigation, while reviewing resident records for change of condition, it was noted that there was no documentation of physician progress notes for the period reviewed (over the past six months) for R1, R4, R5, and R6. Interview with V1 (Director of Nursing) on 6/8/24 at 2:30PM, V1 stated that he was not sure how often the physicians are required to see the residents. Facility was asked to provide the last two physician notes for R1, R4, R5, and R6 and the following were/were not provided: R1 - no physician progress notes provided R4 - no physician progress notes provided R5 - most recent physician notes provided were for 9/30/20 and 9/10/20 R6 - most recent physician notes provided were for 3/30/2019 and 3/22/2019 On 6/10/24 at 2:08PM, V19 (Administrator) confirmed that the above dates were the most recent progress notes for R1, R4, R5, and R6. On 6/8/24 at 1:17PM V24 (Medical Director) was interviewed and stated, (regarding R1), I didn't see him when he first came in because I was out of the country, but I did see him when he came back (from the hospital in April) . I document in (progress notes) but I don't know how this got missed with this patient. There is generally good documentation of my visits. I cannot give you a good explanation of why there is no note. I come in every week while I am in town. I see all the new patients and I talk to them and see them, and I see families. They know I come in on Thursdays. I am at least there 42 weeks and if I can't come in on Thursday then I change my day. I don't see long term patients very often. I just make sure that I see them every 6 months, but I tell (V1 - Director of Nursing) to let me know if I need to see anyone. (Nurse Practitioner) will see them every month and then they are seen by all sort of people - rehab, ID, cardiology. I tend to see them every 6 months or every year. I see the dialysis and ventilator patients until I see that they are stable. I do stay involved with the people who are sicker where I am able to provide a lot more help rather than the stable people who don't need to be seen as often. You can see my notes - this is an anomaly. Facility provided a copy of their Physician Services Policy (Effective Date: 11/15/23), which reads: Policy: It is the policy of this facility that each resident admitted to this facility is under the care of a physician licensed in the State and that all physician services will comply with State and Federal regulations for resident care in a licensed facility. Policy Specifications: To ensure that each resident receives proper medical care and to define the requirements and responsibilities for positions admitting and caring for residents. Responsibility: Attending Physicians, Medical Director, and Administrator Standards: 1. Physicians providing medical services in this facility will be approved by the Credentials Committee and abide by the Medical Practice and By-Laws Policies, Physician Services Policy and all other policies indicated. 2. Physicians who have facility privileges will have files maintained and periodically audited which contain the following current records: a. License b. DEA number c. Certificate of insurance d. Verification of professional standing from the Health Professional Bureau and State Medical Board e. Clinical performance evaluations f. Credentials and hospital privileges 3. A physician's admission order approving or recommending that the individual be admitted to the facility shall be required for all residents. 4. Upon admission, each resident shall designate an attending physician and physician will verify willingness to attend the resident at the facility. 5. The Administrator and/or Medical Director shall ensure that all attending physicians are provided with current copies of the following policies: a. Physician Services Policy b. Resident Rights and Responsibilities c. Advance Directives Policy d. Nurse Practitioner/Physician Assistant Services e. Medical Practice Policy f. Medical Staff By-Laws g. Physician Notification Policy 6. The attending physician shall be responsible for informing the resident or his/her legal representatives, of his/her medical diagnosis, treatment and prognosis in terms and language the resident can reasonably expect to understand, and the resident shall be permitted to participate in the planning of their total care and medical treatment to the extent his/her condition permits. 7. At the time of admission, the physician must provide immediate care, i.e., medications, treatments, and diet. 8. At the time of admission or within forty-eight (48) hours thereafter, the physician will provide resident information which includes: a. Relevant past medical history b. Current medical findings c. Prognosis and Rehabilitation Potential d. Diagnosis e. Regimen of Medical Care f. Report of Physical Examination performed not earlier than five (5) days prior to admission and updated to include new medical information if the resident's condition has changed since the examination was performed. g. Statement that resident is free of tuberculosis in a communicable state h. Results of a chest x-ray performed within the last six months and Mantoux test within three (3) months of admission i. Recommendation for level of care j. Mobility status k. Orders regarding permission to leave premises on LOA l. Allergies 9. The above listed requirements may be considered met if a medical referral (transfer record) accompanies the resident at the time of admission providing all required information and the physician documents in the medical record that referral reports are accurate and acceptable. 10. In the event the transfer institution does not provide the report of physical examination, the attending physician will provide sufficient written admitting medical information for the provision of care during the forty-eight (48) hour period. If a medical history and physical examination is performed with and five (5) days admission in the report is recorded in the medical record, the report will be accepted. 11. Each resident will have medical plan of care for twenty-four (24) hours a day. In the event of the attending physician's absence or in case of emergency, the physician will provide the name, telephone number or answering service number of the alternate physician. In the event it is determined that a physician is unable to fill his/her obligations of providing continuity of care, the resident and/or their legal representative will be requested to obtain alternate physician services. 12. Arrangements are made for the medical care of the resident twenty-four (24) hours a day. In the event of the attending physician's absence or in case of emergency, the physician will provide the name, telephone number or answering service number of the alternate physician. In the event it is determined that a physician is unable to fill his/her obligations of providing continuity of care, the resident and/or their legal representative will be requested to obtain alternate physician services. 13. The attending physician is responsible for performing, on an annual basis, a physical examination of each resident under his/her care. Examination will include resident vital signs and physical findings, current diagnosis, and statement that the resident is free of tuberculosis in infectious stage. 14. Blood transfusions or chemo/radiation will only be administered in the facility if: a. Contracts for both services are current and signed by authorized individuals b. There is evidence of staff education prior to service being provided 15. Written orders for all medications and treatments, in sufficient detail for the provision of care, shall be prescribed by the physician upon admission and updated throughout the resident's stay. All orders and treatment shall be reviewed and personally signed and dated by the physician. The physician shall assure that current diagnoses are available to support care and treatment. 16. Telephone orders shall be signed on the physician's next visit. admission verbal orders shall be countersigned within forty-eight (48) hours of admission. Signed orders received by fax machine do not require re-signing. 17. Signature stamps are not acceptable for physician orders and standing orders may not be used. 18. The attending physician shall write a progress note at the time of each resident visit and review the resident's total program of care, i.e., comprehensive assessments, care plans, medication and treatments and approving such by signing and dating the current order recap. 19. The physician's visit will be considered timely if it occurs no later than ten (10) days after the required date. 20. The attending physician shall certify upon admission and at each visit every 30/60 days thereafter what level of care the resident requires and document the for a change in the progress notes. 21. A physician may delegate tasks to a physician assistant, nurse practitioner or clinical nurse specialist who is under the supervision of the physician and acts within the scope of practice as defined by the state law and are authorized by Medicare Regulations. The delegating physician shall be responsible for specifically delineating assigned duties, in writing, and methods of supervision that meet appropriate statutes. (See Nurse Practitioner Policy) 22. In the event a physician and alternate physician cannot be contacted or refuse to respond to a licensed nurse, and the situation requires immediate action, the Director of Nursing or on-call designee shall be notified for direction. The Medical Director shall also be contacted when medical intervention is required. 23. Unsuccessful attempts to contact physician and his/her refusal shall be documented in the nursing progress notes by the licensed nurse making the attempts to notify the physician. 24. The physician shall be notified when an emergency arises due to medical necessity, and no do not resuscitate order is written. Licensed nurses shall initiate basic life support, call 911 and immediately transport the resident to the nearest hospital. 25. The facility shall notify the attending physician of any accident, injury or significant change in the resident's condition that threatens the health, safety, or welfare of the resident, including but not limited to abnormal laboratory values, significant change in vital signs, symptoms of infection, changes in skin conditions such pressure ulcers, weight fluctuations of 5% or more within a one-month period or 10% within six months. 26. Specific criteria shall be developed and implemented regarding physician notification upon change of resident condition. (See Nursing Procedure Manual) 27. Medical consults shall be obtained with concurrence of the attending physician notification and approval unless in conflict with the resident's wishes. Results and/or recommendations of all consults shall be conveyed to the attending physician in writing and consulting reports retained in the medical record. Consultant physician order shall be reported to the attending physician for approval. 28. Physician shall certify and decertify the need for Medicare skilled services in accordance with CMS requirements. Physicians may sign an initial certification and one more re-certification at the same time.
Sept 2023 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record reviews the facility failed to follow their policy and procedure for catheter use by...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record reviews the facility failed to follow their policy and procedure for catheter use by not ensuring a urology evaluation for urinary catheter removal was scheduled for a resident with a history of urinary tract infections. This failure applies to one of two residents (R199) reviewed for catheter and urinary tract infection. Findings include: R199 is a [AGE] year-old male with a diagnoses history of Urinary Tract Infection, Hypertensive Chronic Kidney Disease, and Stage 4 Chronic Kidney Disease who was admitted to the facility on [DATE]. On 09/11/23 at 11:33 AM Observed R199 lying in his bed with a urinary catheter attached. V23 (Family Member) reported that the facility was supposed to have faxed a request for a urology appointment for R199 with the VA (Veterans Administration) however the VA had not received it. V23 stated he and R199 are still waiting for the urologist to confirm receiving the request. V23 stated R199 wishes to have his catheter removed due to limited mobility. V23 stated R199 was admitted to the facility with a catheter that he has had since June. R199's Nurse Practitioner Progress note dated 8/16/2023 documents R199 was at previous facility in June 2023, approximately one month for kidney issue/condition which was treated at Nxxxxxxxxxxx Memorial Hospital. Urinary catheter was inserted at this time. R199 was independent for ambulation and activities of daily living until hospitalization at Nxxxxxxxxxxx. Per V23 (Family Member) R199 has had multiple urinary tract infections since foley catheter inserted, tried for removal at previous facility. Will refer to outpatient urology for further evaluation/treatment. R199's Nurse Practitioner Progress note dated 8/22/2023 documents R199 is a [AGE] year-old male being seen today per facility's request for urinary tract infection. R199 was hospitalized from 8/9-8/15 due to agitation and was diagnosed with urinary tract infection. TODAY R199 states he wants the urinary catheter out. R199's physician order sheet reviewed 09/12/2023 did not include an order for a urology evaluation. On 09/13/2023 at 2:35 PM V3 (Assistant Director of Nursing) stated she followed up with V15 (Scheduler/Transportation Coordinator) on whether R199 was scheduled for a urology consult and there was no appointment scheduled for him. V3 stated today V15 scheduled a urology appointment on October 02, 2023 for R199. V3 stated she is not sure why a urology appointment was not already scheduled for R199. V3 stated if the nurse practitioner noted in R199's medical records on 08/16/2023 that he should be referred to the urologist for evaluation, at that time the nurse practitioner should have placed an order for the appointment and coordinated with the nurse to schedule a urology evaluation for him. V3 stated she did not find an order for a urology appointment in R199's physician order sheet at this time. V3 stated it was important to have R199's urology evaluation scheduled as soon as it was recommended by the nurse practitioner because if it is possible for R199's catheter to be removed it will reduce the risk of him developing an infection. V3 stated whenever a catheter is in place it increases the risk of infection.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, interviews, and record reviews the facility failed to follow their policy and procedures for serving food under sanitary conditions by not properly wearing hair restraints, not ...

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Based on observations, interviews, and record reviews the facility failed to follow their policy and procedures for serving food under sanitary conditions by not properly wearing hair restraints, not practicing hand hygiene when necessary, not ensuring sanitizer solution was replaced when needed, not ensuring kitchen appliances were properly cleaned and stored, not ensuring the ice machine was thoroughly clean when in use, and not recording final cook temperatures. This failure has the potential to affect all 210 residents in the facility. Findings include: 09/11/2023 at 10:23 AM - 10:40 AM, Observed a large ice machine filled with ice to have heavy rust like buildup inside of the machine at the hinge of the door. Observed V4 (Director of Dining Services) was able to wipe away the buildup with his finger. V4 stated the ice machine is cleaned weekly. V4 stated the buildup in the ice machine could possibly be rust. V4 stated the ice machine should be free of any buildup. Observed the meat slicer to have stuck on and loose food particles once the plastic bag cover was removed by V4. Observed V4 firmly rub the area of the meat slicer with the stuck-on food particles and state the particles don't come off. V4 stated the meat slicer should be cleaned after each use and he will have it recleaned. Observed V5 (Dietary Aide) and V6 (Dietary Aide) with hair exposed from the sides and back of their hairnets while working in the food prep area. Observed the sanitizer bucket in the food prep area with no sanitizer solution in it when tested. V4 stated the sanitizer solution in the bucket had not been changed. V5 stated the sanitizer solution in the bucket needed to be changed. 09/12/2023 at 10:05 AM - 11:30 AM, Observed V5 (Dietary Aide), V6 (Dietary Aide), and V7 (Cook) with hair exposed from the sides and back of their hairnets while working in the food prep area. Observed V7 pick up an oven mitten from the floor with gloved hands, place on the oven mitten over his glove, pick up a large pan of melted butter from the stove and transfer it to the food prep table then remove the oven mittens and gloves. Observed V8 (Dietary Aide) with hair exposed from the sides and back of her hair while rolling silverware. Observed V7 temp the chicken fried steaks before removing them from the oven then have them placed in a separate container and moved to the steam table without recording the final cook temp. Observed V5 place the cooked mixed vegetables that were held on the stove and purees held in the heated oven/hot box for several minutes on the steam table. Observed V7 temp the foods on the steam table while V5 documented the temperatures on the temp log in the section for held food temperatures. Observed the food temperature log dated 09/12/2023 did not include the final cooking temperatures of the prepared food. Observed V6 remove four slices of bread from a package of bread and pack them into small bags with her bare hands. Observed V6 then seal the package of bread and set aside for later use. V6 stated she was packing the bread to be sent out with residents who will be leaving for an appointment. V4 stated he did observe V5, V6, and V8's hair was exposed from underneath their hairnet. V4 stated the hair of staff working in the kitchen should be fully covered by their hairnet. 09/12/2023 at 10:30 AM V4 (Director of Dining Services) stated he observed V6 (Dietary Aide) had handled bread with her bare hands in the kitchen on 09/12/2023 and she knows this is not appropriate. V4 stated no food being prepared for service should be touched with bare hands. V4 stated gloves should be changed and hands washed after handling contaminated items such as when V7 (Cook) picked up the oven mitten off the floor with his gloved hands. V4 stated he was never instructed that the temperatures of foods when removed from the oven needed to be documented. V4 stated the facility was only advised that the final temperatures of foods when held on the steam table needed to be documented. V4 acknowledged that the food temperature logs include a section for documentation of food temperatures when removed from the oven and stated he was never instructed that he must complete that section of the log. The facility's Hair Restraints Policy reviewed 09/13/2023 states:Hair restraints shall be worn by all Dining Services staff when in food production areas. Hair restraints shall be used to prevent hair from contacting exposed food. The facility's Food Preparation Policy reviewed 09/13/2023 states: Food is prepared using safe food handling methods which protect the food from contamination, prevent food-borne illness and preserve nutritive value of the food. Avoid bare hand contact with any food. The facility's Proper Hand Washing and Glove Use Policy reviewed 09/13/2023 states: All employees will use proper hand washing procedures and glove usage in accordance with State and Federal sanitation guidelines. Gloves are changed any time hand washing would be required. This includes if gloves become contaminated by touching a non-food contact surface. The facility's Food Temperature Policy reviewed 09/13/2023 states: Food and Nutrition Services employees will practice safe food handling to prevent food borne illness. It is the policy of the dietary department to take and record final cook temperature. Food will be removed from the oven and placed directly in the steam table. Temperature will immediately be taken and recorded as the final cook temperature. The correct temperature will be recorded in a temperature log. The facility's Sanitizer Policy/Procedure reviewed 09/13/2023 states: Buckets should be changed every 2-4 hours or more as needed to keep the water clean and the sanitizer effective in use. The facility's Cleaning Instructions for Slicer reviewed 09/13/2023 states: Slicer will be cleaned and sanitized after each use. The facility's Cleaning Instructions for Ice Machine and Equipment reviewed 09/13/2023 states: Ice machine and equipment will be kept clean and sanitized. Wash inside.
Apr 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure adherence to infection control practices to pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure adherence to infection control practices to prevent the transmission of the Coronavirus (COVID-19) as evidenced by failure to: 1) ensure a COVID-19 positive resident is not cohorted together in one room; 2) follow appropriate protective personal equipment (PPE) guidelines in the observation rooms for COVID-19 residents on contact and droplet precautions; and 3) failed to ensure that residents and their representatives are informed of the latest incidence of COVID-19 infections in the facility. This failure has a greater potential to affect R4 given his congregate nature, age, and underlying medical conditions. Findings include: 1. R1 is an [AGE] year old male with the following medical history: Seizure, Brain lesion, Malignant neoplasm metastatic to brain, Metastatic squamous cell carcinoma, Open wound of scalp with complication, subsequent encounter, Tonic clonic seizures, Anemia of chronic disease, Chronic indwelling Foley catheter, Subacute osteomyelitis, other site, Bacteremia due to Enterococcus, Acute respiratory failure with hypoxia, Deep vein thrombosis (DVT) of lower extremity, unspecified chronicity, unspecified laterality, unspecified vein. R1 is non-verbal and is not interviewable. R1 was sent to the hospital on 4/3/2023 because of witnessed seizure episode and returned to the facility on 4/10/2023. On 4/21/2023 at 11:30 AM, with V4 (Registered Nurse/RN), the door to R1's room was observed to be wide open, with a sign by the door stating, Contact and Droplet Precautions. Personal Protective Equipment was available outside R1's room. R1 was observed in bed, appears clean and orderly. No intravenous access observed. When asked if he has any concerns regarding his care while in the facility, R1 did not respond. It was also observed that R4 is in the same room as R1. When asked if R4 is also positive for COVID-19, V4 stated that R4 is not positive for COVID-19. R1's Physician Order Sheet with an order date of 4/17/2023 documents the following orders: Isolation Precaution Contact and Droplet - due to COVID + result. On 4/21/2023 at 11:55 AM, V4 (RN) stated, I am the regular nurse for R1 and R4. I don't think R4 knows that his roommate, R1 is positive for COVID-19. I didn't tell him that R1 is COVID positive. I think he should be transferred to a different room because the roommate is positive. Only R1 is positive for COVID. Because they are in the same room, R4 might get COVID from R1. When asked why he is in the same room as R1 when R1 has COVID-19 infection, V4 did not respond. On 4/21/2023 at 12:00 PM, interviewed R4 with V4 (RN). R4 had no mask on. R4 stated that facility has been testing him for COVID-19. R4 stated nobody informed him that his roommate tested positive for COVID-19, that nobody talked to him about being transferred to a different room and that he will not object to being transferred if needed because roommate tested positive for COVID. R4 stated nobody informed him about consequences of staying in the same room with somebody who has the COVID-19 infection. On 4/21/2023 at 3:00 PM, when asked if V1 talked to him about transferring to a different room on 4/17/2022, V4 stated, She came here to tell me she did, but I don't remember it. Nobody educated me regarding COVID-19. I go to dialysis; I cannot get sick from COVID. I don't think the dialysis center knows that I am with somebody who is positive for COVID. R4 is a [AGE] year old male admitted to the facility on [DATE] with the following diagnoses: Anemia, unspecified, Atherosclerotic heart disease of native coronary artery without angina pectoris, Hypertensive chronic kidney disease with stage 5 chronic kidney disease or end stage renal disease, End stage renal disease, Orthostatic hypotension, Thrombocytopenia, unspecified, Chronic combined systolic and diastolic heart failure, Non-rheumatic aortic stenosis, Type 2 diabetes mellitus with diabetic neuropathy, unspecified, Candidiasis, unspecified, Other symptoms and signs involving the musculoskeletal system, Mixed hyperlipidemia, Obstructive sleep apnea, Gastric ulcer, unspecified as acute or chronic, without hemorrhage or perforation, Personal history of COVID-19, Major depressive disorder, single episode, unspecified, and Essential hypertension. R4's Minimum Data Set with Assessment Reference Date of 3/29/2023 under Section C: Brief Interview for Mental Status documents a score of 15 which affirms that R1 has no cognitive impairments. On 4/21/23 at 1:30 PM, V1 (Administrator) stated R4 will be tested again today, and we will convince him to transfer to a different room. Later on, V1 stated that R4 was tested, and the result was negative and that R4 agreed to be transferred and will be moved to a different room as soon as possible. On 4/21/2023 at 1:37 PM, V3 (Infection Preventionist) stated, We tested R1 for COVID-19 upon readmission on [DATE] and the result was negative. Then R1 was tested again on 4/13/2023 and 4/15/23 and it was both negative also. On 4/17/23, R1 was coughing, so R1 got tested again and the result was positive. On 4/17/23, it was a rapid test and results were received the same day. It is our policy for readmits to be tested upon readmission, on the 3rd day and 5th day. Since 4/10/2023 until today, R1 has been in the same room with R4, who does not have the COVID infection. We did not move R4 to another room. We are monitoring him for symptoms. We tested R4 right after we tested R1 which was on 4/17/23 and 4/19/23 and both results were negative. We still did not transfer R4 to a different room knowing R1 is positive because R4 is already exposed, we didn't move him. When asked why R4 was not transferred to a different room since roommate R1, tested positive on 4/17/23, V3 stated that because R4 is very much set in his ways and will not allow them to transfer R4 to a different room. V3 stated that V3 did not document that she talked to R4 regarding transferring to a different room, and there is no documentation of educating R4 regarding dangers and consequences of being in the same room as R1 who tested positive on 4/17/2023. When asked what the dangers of cohorting 2 patients are when R1 is positive for COVID and the other one, R4 is not positive for COVID-19, V4 stated, There is a danger that the R4 can contract COVID-19 infection from R1 resident since they are in the same room. On 4/21/2023 at 12:50 PM, V1 (Administrator) stated, I talked to R4, and he said he didn't want a room change, but he didn't want to be changed. As far as documentation, there is nothing documented that I talked to him regarding being transferred to a different room. R4 is alert and oriented, but he tends to forget. I know that if it's not documented, it didn't happen, unfortunately we didn't document that we provided education to R4. Normally if we found out we talk to them multiple times. When asked how many times she spoke with R4 regarding room change, V1 stated she talked to him once. When asked if she documented somewhere in R4's medical records her conversation regarding education about COVID and need for room transfer, V1 stated, I didn't document it. On 4/21/2023 at 3:00 PM, V1 (Administrator) presents a Concern and Grievance Log that affirms that somebody from Social Services Department spoke to R4 regarding need for room change and that R4 refused. V4 (RN) also stated that R4 was tested, and his result came back negative for COVID-19 and that they convinced R4 to move to a different room and will be moved right away. Review of medical records affirm that R1 and R4 both have orders for Isolation Contact Precaution due to Colonized Candida auris, both were admitted with those infections. Only R1 tested positive for COVID-19. R4 tested negative on 4/17/23, 4/19/23 and 4/21/23. R4 was finally transferred to a different room on 4/21/2023. Facility presented a policy with original effective date of 3/05/20 titled Infection Control- Interim COVID-19 Policy under Management and Care of Residents with Suspected or Confirmed COVID-19 Infection which documents: If cohorting, only residents with the same respiratory pathogen should be housed in the same room. 2. On 4/21/2023 at 12:00 NN, while outside room of R1, while surveyor was putting on Personal Protective Equipment/PPE with V4 (RN), V5 (family member) entered room of R1 and R4 without donning PPE. V4 was with surveyor outside the room of R1. V4 did not stop and instruct wife of R1 to don PPE. V4 stated, she had already told earlier V5 to wear gown and gloves. When asked, why V4 did not stop V5 from entering room without wearing proper PPE, V4 did not respond.When asked if somebody told her about the use of PPE, V5 responded, No. I wasn't told. I don't know about that. V5 also stated that she is not aware of facility incidence of COVID-19 infections because nobody has informed V5 about the number of staff and residents who tested positive for COVID-19. Facility presented a policy with original effective date of 3/05/20 titled Infection Control- Interim COVID-19 Policy under Visitation of Residents in Transmission Based Precautions and During Outbreak which documents: For the safety of the visitor, in general, in-person visitation should be discouraged while the resident is in transmission-based precautions and during outbreak. However, the facility must still allow the visitations to occur while ensuring that the visitors are informed of the risks and measures to reduce risk of transmission as follows: Counsel residents and their visitor(s) about the risks of an in-person visit. Encourage use of alternative mechanisms for resident and visitor interactions such as video call applications on cellphones or tablets, when appropriate. Facilities should provide instruction, before visitors enter the patient's room, on hand hygiene, limiting surfaces touched and use of PPE according to current facility policy. 3. On 4/21/2023 at 9:00 am, during entrance to the facility, a sign is posted in the front entrance door which states: Last Known Positive Resident COVID-19 Case: 3/28/2023. On 4/21/2023 at 2:18 PM in the presence of V1 (Administrator), V3 (Infection Preventionist) further stated, R1 was symptomatic on 4/17/23 that's why R1 was tested and readmitted . R1's result was positive on 4/17/2023. I did unit-based testing for staff and residents. Only residents in 1 East were tested, nobody tested positive. The residents and family members can look at the facility website to look for information regarding COVID-19 status updated. The residents are informed of COVID-19 updates via the postings in the entrance, elevator, day room, nurses' station, entrance, and exit doors. Surveyor informed her that the posting states that the last in-house positive case was on 3/28/23 but R1 tested positive on 4/17/2023. V3 stated, Up to this day, 4/21/2023, I have not confirmed if R1 is an in house COVID positive, that's why the posting did not get updated. When asked if R1 and R2 were provided education, V3 stated, When R1 tested positive, I educated him and the wife regarding the COVID-19 positive result. For R4, I wasn't able to educate R4 regarding COVID-19, its consequences of being in the same room with the resident who is positive. I asked help. V1 talked to R4. V1 (Administrator) provided the website where family members are updated regarding presence of COVID-19 in the facility: https://elevatecare.com/covid-19/. The website as of 4/21/23 lists Zero (0) under Current Positive In-House COVID Residents and Zero (0) under Current resident PUI. V1 stated that V3 already submitted the facility report to the corporate office who is in charge of updating the website. As of 4/21/23, there is one resident (R1) who is positive for COVID-19 infection Facility presented a policy with original effective date of 3/05/20 titled Infection Control- Interim COVID-19 Policy under Communication to Residents, Representatives and Families which documents: Inform residents, their representatives and families of those residing in the facilities by 5 pm the next calendar day following the occurrence of: - either a single confirmed infection of COVID-19, or - three or more residents or staff with new onset of respiratory symptoms occurring within 72 hours of each other.
Apr 2023 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure ongoing assessment and documentation of skin imp...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure ongoing assessment and documentation of skin impairment. The facility failed to notify physician and obtain treatment order for change of skin condition. The facility failed to follow physician order for wound care. The facility provided treatment without physician order. The facility failed to update the wound/skin care plan for changes in skin condition. This deficiency affects 3 (R1, R3, R4) of 3 residents reviewed for skin/wound care management. Findings include: 1. On 4/4/23 at 10:28am, R1 said that she was admitted last year in June and developed a wound on her left thigh. She said that the nursing staff are applying cream to her thigh, but it's still sore. R1 said that she is allergic to zinc oxide cream. On 4/4/23 at 10:32am, surveyor observed R1 with V10 (Certified Nursing Assistant/CNA). R1's disposable adult brief was soiled with urine. No wound dressing was observed. R1 has moisture associated skin disorder (MASD), which was observed as increased dark pigmentation on colored skin on inner thighs and perineal and sacral area. V10 said that he changed R1 after breakfast around 8am. V10 said that he applied Vit A and D ointment after he provided incontinence care early this morning to her inner thigh and buttocks. V10 said that he also applied Zinc oxide cream. On 4/4/23 at 10:46am, V9 (Wound Care Nurse/WCN) and V11 (Wound Tech/CNA) came to R1's room. V9 said that R1 has on and off MASD. She has Vit A and D ointment and Zinc oxide ointment treatment for MASD. R1 refused zinc oxide cream. V10 (CNA) provided incontinence care to R1. R1 said that she is allergic to zinc oxide cream. She prefers that powder medication that that CNA applies that is in a small container. V9 said that medication is nystatin power. V9 said that R1's MASD is healed. Surveyor observed pinkish and white tissue from the MASD on inner thigh and sacral area. V9 applied Vit A and D ointment to inner thigh and sacral area then applied abdominal (ABD) pad in between inner thigh and sacral area. R1 complained of pain when V9 applied cream to her inner thigh and sacral area. On 4/4/23 at 11:00am, surveyor informed both V9 (WCN) and V10 (CNA) that R1 does not have ABD dressing in between inner thigh and sacral area. V9 said that she left ABD pad at bedside for the nurses to apply when dressing gets soiled. V10 said that he did not see ABD pad at bedside, but he informed the nurse that the dressing was soiled when he changed her early this morning. R1 was readmitted on [DATE] with diagnoses listed in part but not limited to acquired absence of left leg above the knee amputation, peripheral vascular disease, abnormal posture, congestive heart failure, colonized contact isolation. Most recent Braden scale/skin assessment dated [DATE] indicated at risk for skin impairment. No documentation of active skin impairment. Physician Order Sheet indicated Apply A &D ointment to right leg/foot daily and as needed for protection. Sacrum/buttocks/perineum: cleanse with peri wash cleanser or cleaning wipes apply moisture barrier cream (Zinc oxide cream) every shift and as needed. Wound treatment: coccyx/bilateral buttocks: cleanse with normal saline and apply Triad cream daily and as needed. Wound treatment left medial thigh: cleanse with peri wash cleanser or cleaning wipes apply moisture barrier cream (Zinc oxide cream) cover with ABD pad every shift and as needed. Wound treatment: Left medial thigh: cleanse with peri wash cleanser or cleaning wipes apply moisture barrier cream (Zinc oxide cream) cover with ABD pad every shift and as needed for wound. On 4/5/23 at 12:46pm, Review of R1's medical records was completed with V9 (WCN). Surveyor informed V9 that R1 does not have treatment order to apply Vit A &D to left inner thigh, perineum and sacral area, which she applied yesterday during wound care observation. R1 has order of Vit A & D to right leg/foot only. R1 has been refusing the zinc oxide cream ordered for left medial thigh, perineum and sacral area MASD because she said she has allergy on this medication, but she did not call the physician to have the treatment order changed. R1's physician treatment order and care plan has not been updated based on most recent wound assessment done on 2/9/23 indicated no active wounds. 2. On 4/4/23 at 1:48pm, surveyor observed R3 sitting in wheelchair in her room. R3 has O2 via nasal cannula (NC). She is alert and oriented x 3, able to verbalize needs to staff. V18 (CNA) and V19 (Resident Assistant) transferred R3 from wheelchair to bed. R3's disposable brief was soiled with urine and her pants were wet from urine. V18 said that R3 was changed around 11am. V18 said that R3 has Vit A and D ointment and Zinc oxide cream for her perineal and sacral rashes. V18 provided incontinence care to R3. Surveyor observed R3 with redness on abdominal folds, bilateral groin, peri area, inner thigh and sacral area. V9 said that R3 has fungal irritation redness on right posterior thigh (approximately 4cm x 6cm) and left posterior thigh (approximately 2cm x 3cm). V18 applied zinc oxide to all affected areas. V9 said that she mixed the Vit A and D ointment into the zinc oxide container and left it at bedside. R3 was admitted on [DATE] with diagnoses listed in part but not limited to acute and chronic respiratory failure with hypoxia and hypercapnia, congestive heart failure, chronic obstructive pulmonary disease, Type 2 diabetes mellitus, chronic kidney disease, najor depression. Physician Order Sheet indicated: Apply moisture barrier cream (Zinc oxide cream) to buttocks/peri area/groin every shift and as needed for wound/protection. Nystatin powder apply to buttocks/skin folds topically two times a day and as needed for rashes. Apply nystatin cream to abdominal folds/groin topically every day and evening shift and as needed for wound/rash. Most recent Braden scale/skin assessment dated [DATE] indicated R1 is at moderate risk for skin impairment. Most recent wound assessment done on 3/31/23 indicated MASD closed, intact skin. On 4/5/23 at 12:46pm, surveyor reviewed R3's medical records with V9 (WCN). Surveyor informed V9 that there is no order for Vit A & D ointment that she mixed with Zinc Oxide cream container and applied to redness on abdominal folds, groins, peri area, inner thigh, sacral area, fungal irritation redness on bilateral posterior thigh. Nystatin power and cream was not applied as ordered during wound care. Surveyor informed V9 of duplication order of nystatin cream and powder on the same site. No treatment order for the fungal irritation redness on bilateral posterior thigh. R3's last wound documentation dated 3/31/23 indicated that her MASD is closed with intact skin. Wound/Skin care plan is not updated. No documentation of observation of redness and fungal irritation as indicated above. V9 said that she just came from vacation on 4/3/23. V9 observed R3's redness on abdominal folds, groin area, peri area, inner thigh, sacral area, fungal irritation on bilateral posterior thigh on 4/3/23 but she did not document the observation in wound report. She was not aware that V24 (Wound Care Nurse) closed/healed the MASD last 3/31/23. She did not read the wound report prior to performing wound care. V9 said that she should update the wound report, call the physician and family for changes in skin condition and update the care plan. 3. On 4/4/23 at 2:06 pm, Surveyor observed R4 lying in bed. He was alert and oriented x 3, speaks Spanish fluently but able to express himself in English language. V20 (CNA) and V21 (CNA) assisted R4 to side lying position and opened the disposable brief. R4's brief was observed as dry. Surveyor observed redness on scrotal, groin area and sacral area. Sacrum dressing was intact. V20 wiped with wet wash cloth the scrotal and groin area, obtained fecal matter. V20 obtained fecal matter when cleansing sacral/rectal area. V9 (WCN) took opened and used container of zinc oxide cream from the treatment cart and placed it in R4's drawer. She mixed Vit A and D ointment and zinc oxide cream in plastic medicine cup and applied to R4's scrotum, groin area and sacral area. Right surgical hip incision was observed healed, no dressing. R4 was admitted on [DATE] with diagnoses listed in part but not limited to wedge compression fracture of T5-T6 vertebrae, displaced fracture of fifth metatarsal bone right foot, fracture of part of the neck right femur, history of falling, hypotension, dizziness and giddiness, major depressive disorder, chronic embolism and thrombosis, severe protein calorie malnutrition, diabetes mellitus with ketoacidosis, acute kidney failure, infection and inflammatory reaction due to internal right hip prosthesis. Physician Order Sheet indicated: Apply A &D ointment to Bilateral Lower Extremities (BLE)/feet daily and as needed. Perineum/buttocks: cleanse with soap and water pat to dry apply moisture barrier cream every shift and as needed for MASD/protection. Wound treatment: right thigh and right hip - cleanse with Normal Saline (NS) apply dry dressing daily and as needed for wound. Wound treatment: Sacrum - cleanse with NS apply Medi honey and alginate cover with bordered gauze daily and as needed for wound. Braden scale/skin assessment dated [DATE] indicated R4 is at moderate risk for skin impairment. Most recent wound assessment done on 4/3/23 indicated: Surgical incision on right thigh and right trochanter hip, skin intact. Sacrum unstageable pressure ulcer and MASD on buttocks and perineal area - denuded, 100% non-granulating tissue. On 4/5/23 at 12:46pm, Surveyor reviewed R4's medical records with V9 (WCN). Surveyor informed V9 that there is no order of zinc oxide cream for R4 that she applied. No right hip/thigh dressing was observed during wound care on 4/4/23. Most recent wound assessment done on 4/3/23 indicated surgical incision on right hip and thigh is healed, skin intact. Wound treatment and care plan are not updated. Facility Pressure Injury and Skin Condition Assessment policy documents: Purpose: To establish guidelines for assessing, monitoring and documenting the presence of skin breakdown, pressure injuries and other ulcers and assuring interventions are implemented. 3. A wound assessment will be initiated and documented in the resident chart when pressure and or other ulcers are identified by licensed nurse. 4. Each resident will be observed for skin breakdown daily during care and on the assigned bath day by the CNA. Changes shall be promptly reported to the charge nurse who will perform the detailed assessment. 5. Care givers are responsible for promptly notifying the charge nurse of skin breakdown. 7. At the earliest sign of a pressure injury or other skin problem, the resident, legal representative and attending physician will be notified. The initial observation of the ulcer or skin breakdown will also be described in the nursing progress notes. 17. The resident's care plan will be revised as appropriate, to reflect alteration of skin integrity, approaches and goals for care. 18. Physician ordered treatments shall be initiated by the staff on the electronic treatment administration record after each administration. Other nursing measures not involving medication shall be documented in weekly.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to follow its policy in promoting resident's ability to ma...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to follow its policy in promoting resident's ability to maintain or regain the highest degree of independence and failed to assess and evaluate resident following physical therapy referral to Restorative Nursing. The facility also failed to evaluate and update care plan. This deficiency affects one (R1) of three residents reviewed for Restorative Program. Findings include: R1 was admitted on [DATE] with diagnoses listed in part but not limited to acquired absence of left leg above the knee amputation, peripheral vascular disease, abnormal posture, congestive heart failure, colonized contact isolation. Minimum Data Set (MDS) quarterly assessment dated [DATE] Section G Functional status indicated: Bed mobility and dressing needs extensive assistance with 1 person assist. Functional limitation in Range of Motion (ROM): Impairment to lower extremity on 1 side. Mobility devices: none use. Most recent Restorative assessment done on 1/9/23 indicated that she is on ROM and Dressing program. Care plan indicated she is on Restorative program for Active Assisted Range of Motion (AAROM)/Active Range of Motion (AROM) to all extremities and Dressing. She was discharged from skilled Physical Therapy (PT) on 2/17/23 with referral to Restorative nursing. Care plan was not updated with therapy recommendation upon discharge. Restorative program log indicated that she is on bed mobility and ROM program. On 4/4/23 at 10:28am, Surveyor observed R1 lying in bed. She was alert and oriented x3, able to verbalize needs to staff. Her left leg prosthesis was at bedside. She has left above the knee amputation. R1 said that she like to use her prosthesis on her left leg. She said that neither the therapist nor nursing has not put her leg prosthesis on in the last 2 months because of her wound on her left thigh stump but it was healed recently. She was discharged from PT because her insurance will not cover her therapy, and she has to pay privately. On 4/4/23 at 11:06am, V7 (Therapy Director) said that R1 has Medicaid insurance and was allowed to receive 6 visits per therapy discipline. R1 was discharged last [DATE]. V7 said that R1 has not used her left leg prosthesis due to her non-compliant with the stump shrinker/stocking. R1 refused to use it due to the wound on the bottom of her left AKA (above the kneed amputation). V7 said that R2 was referred to Restorative program after discharged to therapy. On 4/5/23 at 12:08pm, surveyor review R1's therapy records with V7 (Therapy Director). R1's PT evaluation and plan of treatment dated 2/6/23 to 3/18/23 indicated: Referral for PT services for L (left) prosthetic management. Moderate complexities. Weakness of trunk and BLE (Bilateral Lower Extremities) musculatures, decreased sitting balance, difficulty with bed mobility and remained at total assist with transfers. R1's discharge summary therapy notes dated 2/17/23 indicated: Date of service from 2/6/23 to 2/17/23. Patient reached maximum potential with skilled services. Recommend continuing with facility restorative program upon discharge from skilled PT services. Restorative ROM program. AAROM on RLE and L hip muscle group x 10 reps x 2 sets in all planes. R1's therapy to nursing recommendations dated 2/17/23 indicated: Restorative recommendation: AROM- AAROM RLE (Right Lower Extremity) and AROM L hip, Bed mobility, L hip shrinker (stump shrinker) donning daily with skin inspection every shift. Provide upright sitting on Geri chair/wheelchair as tolerated. V7 said that that R1 has PT eval on 2/6/23. PT services were provided on 2/8, 2/9, 2/10, 2/14 and 2/15. R1 was discharged from therapy on 2/17/23. V7 said that they don't have documentation on that R1 is noncompliance with application of left thigh stump shrinker/stocking. R1 care plan did not indicate that she is noncompliant with application of left thigh stump shrinker/stocking for the left prosthesis to be applied. On 4/4/23 at 2:30pm, V22 (Restorative Nurse) said that they don't do a restorative assessment when therapy department referred resident for restorative program. They just follow their recommendation. They only do restorative assessment upon admission, quarterly, annually and when there is significant change of condition. Surveyor reviewed R1's medical record with V22. R1 was readmitted on [DATE]. Most recent quarterly assessment dated [DATE] indicated that R1 is on dressing program and ROM to all extremities. Therapy referred R1 for restorative program on 2/17/23 for AROM (AAROM RLE and AROM L hip), bed mobility and L hip shrinker/stump shrinker - donning daily with skin inspection. Promote upright sitting on Geri chair/wheelchair as tolerated. No Restorative assessment/evaluation was done. V22 said that V18 (Restorative Nurse) changed the restorative program per therapy recommendation on 3/21/23 without evaluation or documentation. Care plan was also not updated. There was no documentation in care plan which documented R1's noncompliance with application of left thigh stump shrinker/stocking. They only adapted AROM and bed mobility but not the L hip shrinker/stump stocking application. V22 said they should do an assessment/evaluation when therapy referred resident to restorative program and update the care plan. On 4/5/23 at 3:30pm surveyor informed V1 (Administrator) and V4 (Infection Coordinator) of above concern. Facility Restorative Nursing Program documents: Purpose: To promote each resident's ability to maintain or regain the highest degree of independence as safely as possible. Includes, but is not limited to programs in walking/mobility, dressing and grooming, eating and swallowing, transferring, bed mobility, communication, splint or brace assistance, amputation care and continence programs. Guidelines: Appropriateness for a restorative program will be determined by the interdisciplinary team as needed and or may be determined as a continuation of care following a course of physical, occupational and or speech therapy. Each resident involved in a restorative program will have an individualized program with individualized goals and measurable objectives documented on the plan of care. Each resident's progress will be evaluated periodically by the licensed nurse. The restorative nurse will review the restorative program at least quarterly or as needed for appropriateness of that individual plan and will document a note on the appropriate form. This form includes the program goals, interventions, patient tolerance and any recommended changes to the plan.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to follow its medication administration policy by failing to document and record medications given to resident. This deficiency affects one (R2...

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Based on interview and record review the facility failed to follow its medication administration policy by failing to document and record medications given to resident. This deficiency affects one (R2) of three residents reviewed for Medication Administration. Findings include: On 4/4/23 at 11:26am, R2 said that V13 (Licensed Practical Nurse/LPN) did not give his morning medication. He usually gets up late around 12 noon and likes to take all his morning medication at 1pm. He said that V14 (LPN) who works on the following shift gave his morning medications at 3pm. On 4/4/23 at 11:35am, surveyor reviewed R2's Medication Administration Record (MAR) dated 4/3/23 with V15 (Registered Nurse/RN), who indicated that V13 (LPN) marked refusal of taking medications for morning medications. No documentation of reason of refusal found in progress notes. V15 said that they usually document in progress notes reason of resident refusal to take medication and health teachings done to encourage resident to take the medications. V14 (LPN) said that she worked with R2 yesterday on 3-11 shift. She administered R2's morning medication around 3pm when he asked for it. She said she did not document medications administered in MAR or in his progress notes. She said she should document medications given to R2. On 4//4/23 at 12:51pm, surveyor informed V2 (Director of Nursing/DON) that V13 (LPN) marked medication refusal in MAR for all of R2's morning medications dated 4/3/23, but he did not document in progress note of R2's reason of refusal. V2 said that the nurse should document reason of refusal of medication and health teachings given, encouraging resident to take his medication and notifying physician of medications omission. Surveyor informed V2 that V14 (LPN) gave R2's morning medication when requested at 3pm but did not document medications given. V2 said that medications given to resident should be documented in MAR or in progress notes. On 4/5/23 at 1:43pm, V13 (LPN) said that he was the nurse working with R2 on 4/3/23 for 7-3 shift. He went to R2's room around 9:45am to administer his morning medication but he refused to take it. R2 wanted it to take on his own time. V13 said that he is aware that R2 wakes up late and wanted to take his medications in his own time or whenever he wanted it. V13 said that he did not document R2's refusal of taking medications in his progress notes. He got busy and forgot it. V13 said that R2 does not want to take his medication from him because R2 does not like him. V13 said that he could ask the other nurse to give his medication, but the other nurse was busy too. R2's Medication Administration Record dated 4/3/23 indicated: Marked 2 code ( Refusal) of the following medications: Amlodipine 10mg give 1 tab by mouth daily for Hypertension at 9am; Lisinopril 5mg 1 tab by mouth daily for Hypertension (hold if SBP is below 110mmhg or HR below 50bpm) at 9am; Cranberry tab 450mg give 1 tab by mouth two times a day for supplement at 9am; Metoprolol tartrate 50mg give 1 tab by mouth two times a day for Hypertension (hold if SBP is below 110mmhg or HR below 50bpm) at 11am; Ready care (Glucerna 1.5 cal) two times a day 120ml for supplement to aid weight management at 9am; and Gabapentin capsule 300mg give 1 cap by mouth three times a day for neuropathy at 9am. Review of R2's care plan did not show documentation of R2's preferences to take his medication at a later time because he prefers to get up late. On 4/5/23 at 3:30pm, surveyor informed V1 (Administrator) and V4 (Infection Coordinator) of above concern. V4 said that they will update R2's care plan. Facility Medication Administration policy documents: 1. Level of responsibility - Documentation of medication administration is recorded on the Medication Administration Record (MAR) of treatment record and includes the date, time, and initials of the licensed nurse who administered the medication.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0825 (Tag F0825)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to follow physician order to provide Physical Therapy (PT)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to follow physician order to provide Physical Therapy (PT) and Occupational Therapy (OT) evaluation and treatment as indicated. This deficiency affects one (R4) of three residents reviewed for Rehabilitation/Therapy services. Findings include: R4 was admitted on [DATE] with diagnoses listed in part but not limited to wedge compression fracture of T5-T6 vertebrae, displaced fracture of fifth metatarsal bone right foot, fracture of part of the neck right femur, history of falling, hypotension, dizziness and giddiness, major depressive disorder, chronic embolism and thrombosis, severe protein calorie malnutrition, diabetes mellitus with ketoacidosis, acute kidney failure, infection and inflammatory reaction due to internal right hip prosthesis. Physician Order Sheet indicated: PT evaluation and treatment as indicated. OT evaluation and treatment as indicated. On 4/4/23 at 2:06pm, surveyor observed R4 lying in bed. R4 said he does not receive therapy services. On 4/5/23 at 12:06pm, V7 (Therapy Director) said that R4 was admitted on [DATE] with order for PT eval and treatment as indicated, but he does not have insurance. The facility has contract with [local] hospital for pro-[NAME] residents and needs approval for therapy eval and treatment prior to treatment. V7 said that PT screening was done on 3/8/23 for evaluation and submitted to hospital for approval but received no response until R4 was discharged to the hospital on 3/13/23. R4 was readmitted back to the facility on 3/26/23 with order of PT and OT eval and treatment as indicated. V7 said that they did OT screening on 3/27/23 and PT screening on 3/28/23 and submitted to hospital for approval for therapy evaluation. No response was received until now. R4 has not received therapy evaluation. V7 said that they have not contacted the primary care physician to inform him that PT and OT evaluation have not been done yet. No documentation was found in R4's progress notes, and care plan are not updated. Review of R4's therapy screening form was conducted with V7 (Therapy Director). R4's physical therapy screening done on 3/8/23 indicated: Patients exhibits the following problems - muscle weakness, bed mobility, transfer to/from bed/wheelchair/chair, pain with movement on right hip, unable to ambulate. Comments: Physical therapy evaluations recommended. R4's Occupational therapy screening form done on 3/27/23 indicated: Patients exhibits the following problems - muscle weakness of arms and legs, transferring, performing hygiene, grooming, dressing and self-feeding, safety risk. Comments: Occupational therapy evaluation is recommended. R4's Physical therapy screening form done on 3/28/23 indicated: Patients exhibits the following problems - muscle weakness, transfer to /from bed/wheelchair/chair. Comments: Physical therapy evaluation is recommended. On 4/5/23 at 2:30pm V1 (Administrator) informed of above concern. Facility Rehabilitation Services policy documents: Policy: The rehabilitation department will provide rehabilitation services to patients upon receiving an order from a licensed physician/Nurse Practitioner (NP). Procedure: 1. Rehabilitation services will only be delivered upon receipt of a physician/NP's order. 4. Therapist will consult with the physician/NP as needed for evaluation, summary, re-certification. Therapist may consult with the physician as needed.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Illinois facilities.
  • • 26% annual turnover. Excellent stability, 22 points below Illinois's 48% average. Staff who stay learn residents' needs.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 3 harm violation(s). Review inspection reports carefully.
  • • 15 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • Grade C (51/100). Below average facility with significant concerns.
Bottom line: Mixed indicators with Trust Score of 51/100. Visit in person and ask pointed questions.

About This Facility

What is Elevate Care Northbrook's CMS Rating?

CMS assigns ELEVATE CARE NORTHBROOK an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Illinois, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Elevate Care Northbrook Staffed?

CMS rates ELEVATE CARE NORTHBROOK's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 26%, compared to the Illinois average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Elevate Care Northbrook?

State health inspectors documented 15 deficiencies at ELEVATE CARE NORTHBROOK during 2023 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 3 that caused actual resident harm, and 11 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Elevate Care Northbrook?

ELEVATE CARE NORTHBROOK is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by ELEVATE CARE, a chain that manages multiple nursing homes. With 298 certified beds and approximately 201 residents (about 67% occupancy), it is a large facility located in NORTHBROOK, Illinois.

How Does Elevate Care Northbrook Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, ELEVATE CARE NORTHBROOK's overall rating (4 stars) is above the state average of 2.5, staff turnover (26%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Elevate Care Northbrook?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Elevate Care Northbrook Safe?

Based on CMS inspection data, ELEVATE CARE NORTHBROOK has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Elevate Care Northbrook Stick Around?

Staff at ELEVATE CARE NORTHBROOK tend to stick around. With a turnover rate of 26%, the facility is 19 percentage points below the Illinois average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 19%, meaning experienced RNs are available to handle complex medical needs.

Was Elevate Care Northbrook Ever Fined?

ELEVATE CARE NORTHBROOK has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Elevate Care Northbrook on Any Federal Watch List?

ELEVATE CARE NORTHBROOK is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.