HARMONY PALOS

11860 SOUTHWEST HIGHWAY, PALOS HEIGHTS, IL 60463 (708) 361-4555
For profit - Limited Liability company 130 Beds LEGACY HEALTHCARE Data: November 2025
Trust Grade
20/100
#369 of 665 in IL
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Harmony Palos has received a Trust Grade of F, indicating significant concerns about the quality of care provided. Ranking #369 out of 665 facilities in Illinois places them in the bottom half, and #119 out of 201 in Cook County means only a few local options are better. The facility's trend is improving, as they reduced issues from 10 in 2024 to just 2 in 2025. However, staffing is a notable weakness, with a poor 1-star rating and a high turnover rate of 68%, significantly above the state average of 46%. There have been concerning incidents, such as a resident falling and sustaining a laceration due to inadequate fall interventions, and another resident developing serious pressure ulcers because of a lack of proper monitoring and care. While the facility has good RN coverage, better than 88% of Illinois facilities, the high turnover and incidents of serious deficiencies indicate that families should carefully consider these factors when researching Harmony Palos.

Trust Score
F
20/100
In Illinois
#369/665
Bottom 45%
Safety Record
High Risk
Review needed
Inspections
Getting Better
10 → 2 violations
Staff Stability
⚠ Watch
68% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$29,220 in fines. Higher than 62% of Illinois facilities. Some compliance issues.
Skilled Nurses
✓ Good
Each resident gets 60 minutes of Registered Nurse (RN) attention daily — more than 97% of Illinois nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
34 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2024: 10 issues
2025: 2 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

2-Star Overall Rating

Below Illinois average (2.5)

Below average - review inspection findings carefully

Staff Turnover: 68%

22pts above Illinois avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $29,220

Below median ($33,413)

Moderate penalties - review what triggered them

Chain: LEGACY HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (68%)

20 points above Illinois average of 48%

The Ugly 34 deficiencies on record

4 actual harm
Jun 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their Incident Reporting Policy. Facility failed to timely r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their Incident Reporting Policy. Facility failed to timely report (within 24 hours) a major injury from a known incident to IDPH (Illinois Department of Public Health). This deficient practice affects one resident (R1) of three residents reviewed for incident/accident. Findings Include: R1 is a [AGE] year old female resident, with diagnosis of but not limited to: Congestive Heart Failure, Pressure Ulcer Sacral Stage 3, Chronic Kidney Disease, Seizures, Lymphedema, and Pulmonary Hypertension. R1 has a BIMS of 8 (Moderate Cognitive Impairment). Facility Provided Initial Report to IDPH of this major injury on 5/13/25, reads in part: CNA (Certified Nursing Assistant) towards the end of providing peri-care to R1 in bed, on the last time that CNA turned R1 towards her, CNA inadvertently overturned resident's right leg. In the CNA's attempt to prevent R1 from rolling out of bed, CNA turned R1's leg back to bed preventing a fall. After peri care. R1 complained of right hip pain. Pain medication administered and provided relief. Attending physician who was in the building at the time was informed and gave orders for x-ray to the right femur and right knee. X-ray showed acute right intertrochanteric femoral neck fracture. Family was informed and advised for resident to be sent out to hospital, but family refused. Final report to IDPH, dated 5/17/25 reads in part: CNA inadvertently overturned resident's right leg. This resulted in R1 falling out of the bed and on to the floor. Currently R1 remains in the facility and pain management effective. Family decided for conservative management and non-surgical intervention due to R1's age. R1's care plan was updated to include assistive device in bed to assist resident with turning and repositioning. X-ray result dated 5/9/25 reported at 19:00, and shows that Right femur has a Lucency across the intertrochanteric femoral neck and lesser trochanter concerning for an acute intertrochanteric femoral neck fracture. Consider dedicated frontal and frog-leg lateral right hip radiographs versus a CT. On 6/17/25 at 11:10AM, V2 (DON) stated that on 5/9/25 V2 received a report from PT saying R1 is complaining of leg pain. V2 questioned staff on 5/9/25 and per CNA the resident rolled out of the bed half way. Right leg and the head was out of the bed. V2 also stated that on 5/9/25 Attending Physician ordered X-ray and then came back with fracture. V2 stated that V2 was not made aware of Fracture result until 5/13/25, and it was then reported to IDPH that day, which started V2's investigation. V2 stated that a fall incident or any known incident with major injury needs to be reported within 24 hours of finding the negative finding of x-ray result. Incident Reporting Policy with a revised date of 1/3/25, reads in part: It is the policy to ensure that all reportable incidents as stipulated in the Section 300.690 state regulation, are reported to the state agency. Any serious injury sustained by a resident that is not expected outcome of the disease process will be reported to IDPH Regional Office. As per IDPH clarification physical harm: does not include skin tear or bruise of something that can be covered by a band aid. Physical harm includes a fracture or blood flor not stopped by band aid or hospital treatment involves more than diagnostic evaluation. Therefore post ER (Emergency Room) evaluation that includes diagnostic evaluation only with subsequent findings of No injury do not have to be reported. The facility shall, by fax, phone, email, or directly through the IDPH Portal notify the Regulation Office within 24 hours after each reportable incident or accident. The facility shall send a narrative summary of each reportable accident or incident to the Department within seven days after the occurrence.
Apr 2025 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement effective fall interventions and supervision for a depend...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement effective fall interventions and supervision for a dependent resident assessed as a high risk for falls. This failure affected one resident (R2) of four residents reviewed for falls. This failure resulted in (R2) having a fall, being sent out to the emergency room, and sustaining a laceration to right eyebrow requiring 3 sutures. Findings include: R2 is a [AGE] year-old resident initially admitted to the facility on [DATE] with diagnoses including but not limited to: Functional quadriplegia, atrial fibrillation, bradycardia, and hypertensive heart disease with heart failure. R2's Minimum Data Set (MDS) section C0500 dated 2/18/2025 documents Brief Interview for Mental Status (BIMS) Score = 15 which suggests cognition is intact. MDS section GG0130 dated 2/18/2025 documents resident is dependent on staff for the following areas: eating, oral hygiene, toileting hygiene, shower/bathe self, upper body dressing, lower body dressing, putting on/taking off footwear, and personal hygiene. Care plan with initial date of 2/20/2025 but revision date of 2/23/2025 documents Focus: R2 is high risk for falls due to weakness, functional decline, co-morbidities such as functional quadriplegia, DM-II (Diabetes Mellitus type 2), AFIB (Atrial fibrillation), hypertensive heart disease, HLD (hyperlipidemia), depression, anemia, BPH (benign prostatic hyperplasia) without UTI (urinary tract infection), neuropathy. Goal: R2 will be free of falls through the next review date. Interventions: I prefer to keep all needed items like water pitcher, tissue box, urinal, etcetera, within reach. o I prefer to keep the bed in the low position for safety. o I would like staff to keep furniture in locked position during transfers and nursing care. o Please make sure that my call light is within my reach and encourage me to use it for assistance as needed. I would like staff to address my needs with a prompt response to all requests for assistance. R2's Progress note dated 3/27/2025 documents: Note Text: Called Hospital to follow up patient status. Patient admitted diagnosis: head Laceration. Bed hold. R2's Progress note dated 3/27/2025 documents in part: Situation: 1. The change in condition, symptoms, or signs observed and evaluated is/are: Patient had a fall. He is on Eliquis 5 mg BID. Has wound on right eyebrow area. 2. This started on: 03/27/2025. 2f. Describe symptoms or signs: Had a fall incident today. Patient c/o (complaint of) pain in both arms. He also had a wound on right eyebrow. 8c. Is there any bleeding noted from the injury? Yes 8c1. If there is a bleeding, choose one of the following: Scant Recommendation: Appearance 1. Summarize your observations and evaluation: Patient has wound on right eyebrow area and c/o pain in both arms after a fall incident. He is on Eliquis 5 mg BID. He was sent to the hospital ER (emergency room) via 911 for further evaluation and management. 3. Additional information on the change in condition: Patient was sent out to ER by 911. MD (medical doctor) and family were notified. R2's Progress note 3/27/2025 documents in part: Incident Summary: Summoned to patient's room by V8 Certified Nursing Assistant (CNA). R2 is observed lying on the floor by his bed. R2 is positioned on his stomach with face turned to left side. There's a chair close to R2's head. Assigned CNA (V8) said she was cleaning patient (R2) and left patient for a second to get more supplies as patient kept on passing stools. Before V8 CNA got back, she heard patient (R2) fell from the bed. R2 c/o (complains of) pain in both arms. Also, noted a wound on his right eyebrow area with small amount of bleeding. R2 remains alert and oriented x4. No loss of consciousness noted during the incident. Patient is on Eliquis 5 mg BID. 911 called for immediate transfer to ER (emergency room). MD (medical doctor) and patient's family notified. R2's Hospitalist History and physical dated 3/27/2025 documents in part: The patient presented to the hospital after mechanical fall out of bed at nursing home. He got a laceration to his right eyebrow which was repaired in the ER. Tetanus was updated. Imaging was negative for any acute injury. Him and his sister stated there feeling that he is neglected at the current nursing home, and they would like to be placed any new nursing home. R2's Laceration repair procedure note from hospital dated 3/27/2025 documents in part: appropriate position and anesthesia around the laceration was obtained by infiltration using 1% lidocaine without epinephrine. The area was then cleansed using alcohol. The laceration was closed with 3-0 Prolene using interrupted sutures. There were no additional lacerations requiring repair. The wound area was then dressed with gauze. The patient's tetanus status was updated with a tetanus booster. Total repaired wound length 2.5 cm. Other Items: Suture count: 3 On 4/22/2025, at 9:39 AM, V8 (CNA) stated the night R2 had a fall, I was doing rounds. I went in to change R2. I was cleaning R2 up, he was on his side. R2 kept having a bowel movement. I asked if R2 was ok and went to the door because my linen cart was by the door. I went to grab more linen and R2 was on the floor. I had left R2 on his side, on the bed. R2 was comfortable on his side. R2 was laying on his side before I walked off and he was fine. R2 did not use any side rails. R2'a bed was not to the floor, but it was not high. I did not raise the bed to do care. I left the bed at the level it was in when I came in. R2's bed was about my hip level. R2 could move his one arm the right arm. R2 could move his legs a little bit but could not move them a lot. I can't even tell you how R2 fell. I know I left R2 in a safe position. R2 was laying on his side for a while as I was cleaning his back. My cart was right by the door, and everything happened so quick. By the time I came back in R2 was on the floor. I did not hear R2 fall. I just heard R2 tell me he was on the floor. R2 did not tell me he was slipping or anything. No one else was in the room when this happened. We do not carry radios or anything. There were three CNAs on that hall that night. I let the nurse know. I stepped to the door and called for V9 Registered Nurse (RN). We (V9 and I) cleared the way for the ambulance to come get R2. We (V9 or I) did not move R2 or put him back in the bed. The ambulance people came and got him off the floor. I did not realize R2 was bleeding until the ambulance came and picked him up. R2 was bleeding from his eye. I think it was the right side. R2 always complains of pain. R2 was not screaming or anything like it was something new. R2 pretty much just laid there talking normal. On 4/22/2025, at 11:29 AM, V9 Registered Nurse (RN) stated, I was working the night R2 had his fall at the end of March. I was at the nurse's station. My CNA (V8) was in the hallway. V8 said, can you come here. R2 is on the floor. V8 said, I was changing the patient and he kept passing stool and I left for a second and V8 said she heard him fall from the bed. When I walked in R2 was on the floor, so I called 911, I did not even move R2. Ambulance came right away within a few minutes. At first, I could not see if R2 was bleeding. R2's right side of his face was on the floor. When 911 got there I seen R2 had about an inch long cut on right eyebrow area that was bleeding a minimal amount. It was shallow. R2 was complaining of pain on the left arm. When I went in the room and seen R2 on the floor the bed was waist high. R2 did not have any bed rails on his bed or half rails that I know of. If I were to be changing the resident and needed more supplies, I would make sure the patient is on his back, the bed is lowered, and make sure resident is safe before I leave the room. I would explain to resident that I need to get supplies and I will be right back in a few seconds. On 4/22/2025, at 2:33 PM, V3, Director of Nursing (DON) stated, if a staff member was changing someone and needed more supplies the staff member could put on the call light and get help. In the situation with R2 the linen cart was right outside the door, I would not expect them (staff) to leave a resident to go all the way to the linen closet. I would expect staff to leave resident in a safe manner ensuring their safety before leaving them briefly for supplies. When asked what a safe manner would be V3 stated, a safe manner would be ensuring resident is not at the edge of the bed, put bed in low position, make sure call light was still in reach. When asked what position the resident should be placed in, V3 stated, I guess the position of the patient depends on the patient. When asked specifically for R2's situation as a quadriplegic what would the safest position be for R2 be, V3 stated R2 was a quadriplegic so his safest position would have been on his back. On 4/23/2025, at 11:25 AM, V1, Administrator stated, my expectation of staff when leaving a resident briefly to get supplies would be that they are left in a safe position. When asked what would constitute a safe position, V1 stated a safe position would be comfortable, center of the bed, and bed lowered. When asked what position the resident should be left in such as on side or on back, V1 stated the position the resident should be in would depend on their orders. Like if a resident has orders to turn every 2 hours, we would follow the doctors' orders. When asked what position should a resident be left in if the staff is just stepping away briefly to get supplies, V1 stated just for staff to step away briefly the optimal position could be on the back. When asked for this particular resident R2 who had quadriplegia and could not fully move legs, what would optimal positioning for this resident be if staff needed to walk away briefly to get supplies, V1 stated optimal positioning for this particular resident R2 would have been on his back due to his quadriplegia. If there is a fall, we do in servicing right away. I know we did in servicing for the date in question. Fall Prevention Program Guideline Policy with review date of August 5, 2022, documents in part: Policy Statement: Fall prevention program guidelines shall be implemented to promote safety of all residents in the facility. This program shall include measures to determine the individual needs of each resident by assessing the risks for fall and the implementation of evidence-based prevention interventions. Procedure 2. Safety interventions shall be initiated and implemented for each resident identified at risk for fall. 3. All assigned nursing personnel and facility staff shall be responsible for ensuring ongoing precautions are put into place and consistently maintained. 6. Interventions shall include staff, family and resident education, programs, purchase of equipment or other environmental-related alternatives to prevent the resident from falling. 7. An individualized evidence-based plan of care shall be created to reflect fall prevention interventions which could be but not limited to: h. Residents shall be observed to ensure the resident is safely positioned in bed or chair. Provide care as assigned in accordance with the plan of care. j. Education and communication of resident care to staff. m. provide assistance with activity of daily living to include toileting as needed. ADL (Activities of Daily Living) Care Guidelines Policy with reviewed date of August 5, 2024, documents in part: ADL care is provided for each resident in the facility in accordance to the resident's comprehensive assessment and care plan in order to identify, evaluate, and intervene to, maintain, improve or prevent and avoidable decline in ADL's. Interpretation and Implementation 2. Nurses and CNAs (certified nursing assistants) are trained in providing general/routine ADL care to the residents. The facility has an active program of restorative nursing services which is developed and coordinated through the resident's care plan. 4. ADL nursing care is performed daily for the residents based on the comprehensive assessment, plan of care, physician orders as well as ADL documentation on varios shifts. Such care may include as appropriate but not limited to: g. Incontinent care and bowel and bladder training as indicated; and i. Other ADL support and assistance in accordance to the restorative nursing assessment and/or comprehensive resident assessment
Nov 2024 7 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to follow their policy and procedures for care planning and fall prev...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to follow their policy and procedures for care planning and fall prevention by not implementing previously established fall interventions based on all available information for a resident readmitted to the facility with a history of repeated falls and by not implementing personalized fall interventions or ensuring all available sources of information were utilized to identify and implement effective fall interventions for a resident who was admitted to the facility after being hospitalized from a fall that resulted in multiple significant injuries. This failure applies to two of four residents (R7 and R56) reviewed for falls and resulted in R56 experiencing a fall that resulted in a thigh bone fracture. Findings include: R7 is an [AGE] year-old male with a diagnoses history of Metabolic Encephalopathy, Right and Left Side Pain from Back to Legs, and restless leg syndrome who was admitted to the facility 07/23/2024. R7's admission hospital records dated 02/21/2024 documents he had a history of frequent falls, he was admitted to the hospital after a fall at home, he had previous hospital admissions related to falls in the last few years, he has severe lumbar spine fusion and complains of pain, per family member he has been having more frequent falls as of late, and can be transferred to rehabilitation; the plan for recurrent falls included recommendation of subacute rehab; IDT (Interdisciplinary Team) recommendations also included Bed/Chair alarms, caregiver within arm's reach when out of bed, establish a toileting schedule and ADL (Activities of Daily Living) routine, non-skid socks, use of bedside commode, shades up during the day, lights off and shades down at night, and minimizing overnight disruptions. The facility's Fall Log reviewed 11/18/2024 documents R7 had falls on 10/22 at 11:40 AM and 10/26 at 9:25 PM R7's progress note dated 10/23/2024 documents a certified nursing assistant made writer aware that R7 was observed sitting on the floor. Writer and staff went into resident's room to assess resident. Resident stated he was trying to move to the other bed because his bed had a hole in it, and he slid down on the floor. R7's Fall Risk Management assessment dated [DATE] documents his bed alarm was going off in his room, staff immediately responded, and he was observed lying on the floor; R7 reported he didn't fall but slipped off the bed as he was trying to go to the other bed. R7's Current care plan initiated 07/23/2024 documents he is at risk for falls related to a history of falls, potential medication side effects, poor safety awareness, disease process such as acute respiratory failure with hypoxia, sepsis, aspiration pneumonia, cognitive impairment, acute metabolic encephalopathy, Coronary Artery Disease, Benign Prostatic Hyperplasia, chronic Urinary Tract Infections, Hypertension, Diabetes Mellitus, Acute Kidney Injury, and A fibrillation. R7's care plan interventions did not include Bed/Chair alarms, caregiver within arm's reach when out of bed, establishing a toileting schedule and ADL (Activities of Daily Living) routine, non-skid socks, use of bedside commode, shades up during the day, lights off and shades down at night, or minimizing overnight disruptions. R7's Bed alarm intervention was not implemented until 10/22/2024 and the intervention of frequent rounding and asking if he needs assistance or toileting were not implemented until 10/26/2024. R56 is a [AGE] year-old male with a diagnoses history of Cirrhosis of Liver, Emphysema, Non-traumatic Brain Hemorrhage, Stage 4 Chronic Kidney Disease, Sarcoidosis, Epilepsy, Hepatic Encephalopathy, History of Falling, Multiple Fractures of Ribs, and Bone Disorder who was admitted to the facility 07/12/2024. The facility's Fall Log reviewed 11/18/2024 documents R56 had a fall with injury 07/12/2024 at 10:39 PM. R56's admission Summary progress note dated 7/12/2024 documents patient has arrived at facility via stretcher around 2pm. Writer noted upon assessment patient has multiple bruises all over the body, left ear sutures, and bruising around left eye. Patient is currently in bed, with bed in the lowest position, call light within reach, ice water at bedside; at 11:03 PM it was documented that Writer was notified by certified nursing assistant of patient being on the floor. Upon assessment the writer observed the patient sitting upright at the bedside, as the writer asked the patient what happened his nose started to bleed. The patient had pain rating 10/10 with limited range of motion to the left leg, the patient was extremely confused. Facility Incident Report dated 07/18/2024 documents R56 had an unwitnessed fall 07/12/2024 at 10:10 PM and was admitted to the hospital with an acute right femoral shaft fracture; On 07/12/2024 at approximately 10:10 PM a certified nursing assistant observed patient sitting on the floor of his room, he was observed by nurse sitting upright on his buttocks on the floor by his bed, he was observe with minimal bleeding from nose and was unable to move his right leg, when asked what happened he reported he was trying to get up and use the bathroom, he did not activate the call light for assistance, he was last seen by the nurse before the incident at approximately 9:35 PM sleeping in bed with his call light in reach and bed in the lowest position. On 11/18/24 01:29 PM V26 (Family Member) stated, R56 fell when he first came to the facility, and she doesn't think they did the proper intake when he was admitted . V26 stated, the facility didn't get enough information about R56's needs. V26 stated, R56's other roommates had a better intake process and were better accommodated. V26 stated, she doesn't know how R56 fell but his bed was not equipped with sensors or railings, and his room was far back in the facility at the very end. V26 stated, after R56 fell they added railings to his bed, moved his room closer to nurses station, and added a motion sensor to his bed. V26 stated, when R56 fell he fractured his femur (thigh bone) and hasn't been able to receive therapy. V26 stated, R56 has been discouraged and depressed, has become withdrawn and believes a lot of it has to do with the injury. R56's medical records did not include any information obtained from V26 (Family Member) on the day he was admitted regarding his needs based on his risk of falls and history of falls. R56's hospital report dated 07/24/2024 documents he was recently admitted to the hospital from [DATE] - 07/12/2024 for traumatic subdural hematoma and sub arachnoid hemorrhage (bruising and bleeding near the brain), nasal bone fracture, abnormally low blood cells post bone marrow biopsy and having subsequent worsened confusion. R56's Minimum Data Set section for Functional Abilities dated 07/12/2024 marked as completed at 3:11 PM documents he required supervision and touching assistance with bed mobility and substantial/maximal assistance with transfers. The facility's census report documents when R56 was admitted on [DATE] his room was located in an area that was not close to the nurses station and when he was readmitted to the facility on [DATE] he was placed in a room right outside the nurses station area. R56's physician order history documents 2 quarter side rails to aide with bed mobility and transfers were not ordered until 07/24/2024. R56's Current care plan initiated 07/12/2024 documents he is a high risk for falls due to traumatic subdural hemorrhage, calculus of kidney, stroke, acidosis, right ankle joints and right foot, stage 3 Chronic Kidney Disease stage, sarcoidosis, epilepsy, acute kidney failure, insomnia, and right hip fracture with interventions implemented 07/12/2024 including ensure that his frequent visitors are aware of the use of assistive and adaptive devices; he has periods of forgetfulness and would like staff to frequently reorient him to his surroundings; he would prefer to keep all needed items like water pitcher, tissue box, urinal, etc., within reach; he would prefer to keep the bed in the low position for safety; he would like Physical Therapy and Occupational Therapy to evaluate and treat him as ordered to increase his strength and mobility and prevent further falls; and he would like staff to provide him with a safe environment: even floors, free from spills and/or clutter; adequate, glare-free light; a working and reachable call light, the bed in low position at night; side rails as ordered, and handrails on walls. R56's care planned interventions of a bed alarm to alert staff when he attempts to get out of bed unassisted, or so staff can assist him and prevent falls and the two quarter side rails to aide with mobility and transfers were not implemented until 07/24/2024. R56's care planned interventions of reminding him to ask for assistance; reorienting him on how to use the call light, and if necessary, toileting him to prevent unassisted attempts to go to the toilet were not implemented until 11/09/2024. On 11/20/24 at 1:02 PM V2 (Director of Nursing) stated, initial fall assessments are done upon admission. V2 stated, if a resident has a known history of falls on admission based on information obtained from the resident, the resident's family, or the hospital this information would be including in the admission's assessment. V2 stated, any information obtained from those sources should be included on the admission or baseline care plans. V2 stated, any past medical history of fall interventions should have been incorporated in R56's care plan once he was readmitted to the facility in July 2024. V2 stated, he believes V26 (Family Member) was present and interviewed when he was admitted to the facility and possibly any available information regarding falls would have been obtained from her. On 11/21/24 at 10:33 AM V32 (Physician) replied, yes when asked by surveyor if fall interventions should be personalized to R56's needs. V32 stated, he saw R56 soon after his arrival prior to his fall and V26 (Family Member) was at bedside at this time. V32 stated, he believes there was some concern with R56's neurological status related to his sarcoidosis, and this may have led to him attempting to get out of bed. V32 stated, R56 suffers from a rare illness, and it may have been difficult to anticipate his particular needs and the appropriate precautions needed to be implemented prior to him coming to the facility for the first time. V32 stated, fall interventions are a personalized approach for each patient and should be tailored to the debilities that each patient comes with. On 11/21/24 at 11:32 AM V1 (Administrator) stated, the room R56 was located in on admission is not right near the nurses station and is towards the end of the hall. V1 stated, room R56 is currently located in is closer to the nurses station and is right outside of it. On 11/21/24 at 12:29 PM V2 (Director of Nursing) stated, R56's bed rails were not in place when he fell 07/12/2024. V2 stated, bed rails would not be added until an assessment is done, and consents were given. V2 stated, there was no reason rails could not be applied for R56 on admission, however there was no indications if bed railings were needed or not for R56 and no information was provided by V26 (Family Member) of him needing bed railings. V2 agreed it is not necessary for V26 to initiate the use of bed railings, and railings could be used for mobility or if the staff noticed that the patient was struggling with positioning however there was nothing indicating this during the brief amount of time R56 was admitted prior to his fall. The facility's Fall Occurrence Policy received 11/21/2024 states: It is the policy of the facility to ensure that residents are assessed for risk for falls and that interventions are put in place. A Fall Risk Assessment form will be completed by the nurse or the Falls Coordinator upon admission. Those identified as high risk for falls will be provided fall interventions. An interim Falls Care Plan may be started but a Falls Care Plan is necessary and required after the State required Minimum Data Set was done. If a resident had fallen, the resident is automatically considered as high risk for falls. Therefore, the nurse does not have to fill out the Fall Risk Assessment to determine if the resident is high risk for falls or not, after the resident had fallen. The Falls Coordinator will add the intervention in the resident's care plan. The interventions will be reevaluated and revised as necessary. The facility's Care Planning Policy received 11/21/2024 states: It is the policy of the facility to ensure that all care plans including base line care plans are in conjunction with the federal regulations. Based on the State Operations Manual F656 regulation a comprehensive care plan must be developed after the comprehensive assessment of the resident. The baseline care plan at a minimum should include initial goals based on admission orders, physician orders, and therapy services.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, the facility failed to assess and evaluate a resident for self-administratio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, the facility failed to assess and evaluate a resident for self-administration of inhalers and eyedrops; and failed to obtain physician's order for eyedrops for one (R10) of one resident in the sample of 46 reviewed for medications. Findings include: R10 is an [AGE] year-old, male, admitted in the facility on 08/16/24 with diagnoses of Other Pulmonary Embolism Without Acute Cor Pulmonale; Chronic Obstructive Pulmonary Disease (COPD), Unspecified; Chronic Respiratory Failure with Hypoxia; and Unspecified Dementia, Unspecified Severity, without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance, and Anxiety. MDS (Minimum Data Set) dated 08/19/24 Section C recorded R10 has BIMS (Brief Interview for Mental Status) score of 12 which means moderate impairment in cognition. On 11/18/24 at 10:09 AM, R10 was observed in room, in bed, watching television. A Combivent inhaler was observed placed on bedside table. R10 was asked if he is self-administering the Combivent inhaler. R10 stated, I use it when I feel like it. Two 10 ml (milliliters) bottles of eye drops were placed on nightstand. R10 was again asked if he is using the eyedrops. R10 stated, I use it twice a day. POS (Physician Order Sheet) dated 08/16/24 recorded: Combivent Respimat Inhalation Aerosol Solution 20-100mcg/act (microgram per actuation) 1 spray inhale orally every 4 hours for COPD when awake. There was no recorded physician order for eyedrops. R10's care plans documented: 08/17/24 - At risk for altered respiratory status/difficulty breathing related to COPD, Chronic Respiratory Failure with Hypoxia, OSA (Obstructive Sleep Apnea) Administer medication/puffers as ordered. Monitor for effectiveness and side effects. 08/16/24 - At risk for alteration in respiratory functioning related to COPD, Chronic Respiratory Failure with Hypoxia, OSA: Administer oxygen and other medications and respiratory treatments as ordered. On 11/19/24 at 11:17 AM, V2 (Director of Nursing) was asked regarding R10's self-medication administration. V2 replied, R10 is not supposed to be self-administering medications and no medications should be left at bedside. There is no order and there is no assessment. Facility's policy titled; Self-Administration of Medication dated 6/6/24 stated in part but not limited to the following: Policy It is the policy of the facility to ensure that resident's right to self-administer medications is observed. A resident who requests to self-administer medications will be assessed to determine if resident is able to safely self-medicate. Procedures: 1. The IDT (interdisciplinary team) will assign a staff to evaluate resident's ability to safely administer medication. A Self-Administration Evaluation will be filled out to determine capability. A return demonstration will be done to accurately evaluate resident's ability after the health teaching. 2. The resident may store the medication at bedside if there is a physician order to keep it at bedside. Facility's policy titled Physician Orders dated 8/16/24 documented in part but not limited to the following: Policy Statement It is the policy of this facility to ensure that all resident/patient medications, treatment and plan of care must be in accordance with the licensed physician's orders. The facility shall ensure to follow physician orders as it is written in the POS.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to follow their policies for restorative nursing program ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to follow their policies for restorative nursing program services by not ensuring a resident received the necessary treatment and services to prevent further decline in physical functioning for a resident with a contracture. This failure applies to one of one resident (R45) reviewed for rehab and therapy services. Findings include: Resident #45 R45 is a [AGE] year-old male with a diagnoses history of Partial Paralysis following a Stroke, Dementia, and History of Falling who was admitted to the facility 09/16/2024. On 11/18/24 at 11:00 AM Observed R45's left hand contracted. R45 stated, he cannot use his left hand. V33 (Family Member) stated, she was told the facility won't provide therapy services for R45 hand because his insurance won't cover it. V33 stated, R45 has multiple medical insurances, and she isn't sure why some form of therapy services isn't covered for him. R45's admission Restorative assessment dated [DATE] documents he is experiencing functional decline, and he needs to be referred to Physical Therapy and Occupational Therapy for further evaluation. R45's Current care plan initiated 09/16/2024 documents he requires assistance with ADL's (Activities of Daily Living) such as bed mobility, transfers, dressing, walking, personal hygiene, eating and toileting, co-morbidities such as hemiplegia/hemiparesis (partial paralysis), and dementia with interventions including Skilled Rehabilitation Therapy evaluation and treatment as indicated; he would like staff to refer him to Physical and/or Occupational Therapy as ordered by the physician to evaluate his current condition/status and recommend appropriate interventions to improve my functional ability. R45's current care plan does not include treatment for his left-hand contracture. R45's Physician progress note dated 10/5/2024 documents he has a contracture of his hand. R45's Current physician orders include an order effective 11/19/2024 for being seen 1 time by Occupational Therapy for evaluation only for left hand splinting needs and recommendations and an evaluation for a splint. Occupational Therapy Evaluation and Treatment Encounter Reports dated 11/19/2024 document R45 has a contracture of his left hand, he was referred by his primary physician in order to be evaluated for need of splint for his left hand and he could benefit from application of splint to prevent further limitations from occurring which could possibly cause skin break down and difficulty with proper hygiene of hand. On 11/20/24 at 1:33 PM V2 (Director of Nursing) stated, R45 should have been evaluated for a hand splint much sooner than 11/19/2024 based on his medical history and admission's restorative assessments. V2 stated, if not evaluated timely there could be further deterioration of the hand and worsening of contraction and disuse of the hand. The facility's Restorative Nursing Program Policy received 11/21/2024 states: It is the policy of this facility to assess for comprehensive nursing and restorative needs upon admission. Appropriate nursing and restorative services consistent to the resident's functional needs must be provided. If the assessment shows the resident needs therapy, then therapy should be provided. Nursing and Restorative Services may include the following: Contracture Management: Splint. Nursing and restorative services shall be reflected in the resident's individualized care plan consistent to the completion of the resident comprehensive assessment.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to follow their policy and procedures for comprehensive c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to follow their policy and procedures for comprehensive care planning by not ensuring care plans, and personalized care planning interventions were implemented as needed based on grievances, resident's past medical history, and comprehensive assessments. This failure applies to four of four residents (R7, R16, R45, and R56) reviewed for care planning. Findings include: R7 is an [AGE] year-old male with a diagnoses history of Metabolic Encephalopathy, Right and Left Side Pain from Back to Legs, and restless leg syndrome who was admitted to the facility 07/23/2024. R7's admission hospital records dated 02/21/2024 documents he had a history of frequent falls, he was admitted to the hospital after a fall at home, he had previous hospital admissions related to falls in the last few years, he has severe lumbar spine fusion and complains of pain, per family member he has been having more frequent falls as of late, and can be transferred to rehabilitation; The plan for recurrent falls included recommendation of subacute rehab; IDT (Interdisciplinary Team) recommendations also included Bed/Chair alarms, caregiver within arm's reach when out of bed, establish a toileting schedule and ADL (Activities of Daily Living) routine, non-skid socks, use of bedside commode, shades up during the day, lights off and shades down at night, and minimizing overnight disruptions. The facility's Fall Log reviewed 11/18/2024 documents R7 had falls on 10/22 at 11:40 AM and 10/26 at 9:25 PM R7's Current care plan initiated 07/23/2024 documents he is at risk for falls related to history of falls, potential medication side effects, poor safety awareness, disease process such as acute respiratory failure with hypoxia, sepsis, aspiration pneumonia, cognitive impairment, acute metabolic encephalopathy, Coronary Artery Disease, Benign Prostatic Hyperplasia, chronic Urinary Tract Infections, Hypertension, Diabetes Mellitus, Acute Kidney Injury, and A fibrillation. R7's care plan interventions did not include Bed/Chair alarms, caregiver within arm's reach when out of bed, establishing a toileting schedule and ADL (Activities of Daily Living) routine, non-skid socks, use of bedside commode, shades up during the day, lights off and shades down at night, or minimizing overnight disruptions. R7's Bed alarm intervention was not implemented until 10/22/2024 and the intervention of frequent rounding and asking if he needs assistance or toileting were not implemented until 10/26/2024. Resident #16 R16 is an [AGE] year-old female with a diagnoses history of Recurrent Severe Major Depressive Disorder, Overactive Bladder, who was admitted to the facility 12/12/2023. On 11/18/24 at 11:29 AM R16 stated sometimes they don't like to get her up with the mechanical lift and she must wait. R16 stated she was waiting for someone to get her out of bed, get her dressed, and place her in her chair. R16 stated she was supposed to be up in her chair by 11 AM. R16 stated sometimes they don't get her up until later. Observed R16 still in her bed wearing a gown. R16 stated she would prefer to be up and dressed. On 11/18/24 at 12:19 PM Observed staff getting R16 out of bed and dressed. R16's current care plan documents she has a self-care deficit in ADL's (Activities of Daily Living) and Impaired Mobility related to weakness, functional decline, and comorbidities such as Urinary Tract Infection, A Fibrillation, Hyperlipidemia, Hypothyroidism, and a personal history of venous thrombosis. R16's is on a dressing/grooming program. Interventions include requiring total dependence for transfers using a mechanical lift with two-person assistance and does not include a get up schedule. On 11/19/24 at 1:20 PM V24 (Family Member) stated, the aides tell R16 she's too heavy to put in a sling. V24 stated, months ago she reported this to V3 (Assistant Director of Nursing) and things would improve temporarily, then later she reported these issues to V2 (Director of Nursing). V24 stated, yesterday on 11/18/2024 she texted V25 (Assistant Administrator) about R16 not being out of bed yet at around 12:20 PM and he informed her they were finally getting her out of bed soon after. V24 stated, sometimes R16 calls her on the weekend and reports she's still in bed at 6PM. V24 stated, if R16 is changed at 9AM and needs to be changed again at 11 they tell her they just changed her. V24 stated R16 prefers to be gotten out of bed at 11 AM so she won't be in this situation. V24 stated, staff complain about getting R16 out of bed because she's heavy to put in the mechanical lift. V24 stated, R16 is told on the weekends we're short staffed, we'll be back, and they don't return, and she is left unchanged for hours. Grievance form dated 09/30/2024 documents V24 expressed concerns regarding R16 requesting to be placed on a get up schedule. Grievance form dated 11/19/2024 documents concerns were reported concerning R16 being gotten out of bed before lunch. On 11/20/24 at 1:36 PM V2 (Director of Nursing) stated, a get up schedule should be part of R16's care plan and the staff should have her up by 11 AM or 11:30 AM from what he can recall. Resident #45 R45 is a [AGE] year-old male with a diagnoses history of Partial Paralysis following a Stroke, Dementia, and History of Falling who was admitted to the facility 09/16/2024. On 11/18/24 11:00 AM Observed R45 left hand contracted. R45 stated, he cannot use his left hand. V33 (Family Member) stated, she was told the facility won't provide therapy services for R45 hand because his insurance won't cover it. V33 stated, R45 has multiple medical insurances, and she isn't sure why some form of therapy services isn't covered for him. R45's admission Restorative assessment dated [DATE] documents he is experiencing functional decline, and he needs to be referred to Physical Therapy and Occupational Therapy for further evaluation. R45's Physician progress note dated 10/5/2024 documents he has a contracture of the hands. R45's Current care plan documents he requires assistance with ADL's (Activities of Daily Living) such as bed mobility, transfers, dressing, walking, personal hygiene, eating and toileting, co-morbidities such as hemiplegia/hemiparesis (partial paralysis), and dementia with interventions including Skilled Rehabilitation Therapy evaluation and treatment as indicated; he would like staff to refer him to Physical and/or Occupational Therapy as ordered by the physician to evaluate his current condition/status and recommend appropriate interventions to improve my functional ability. R45's current care plan does not include treatment for his left-hand contracture. R45's Current physician orders include an order effective 11/19/2024 for being seen 1 time by Occupational Therapy for evaluation only for left hand splinting needs and recommendations and an evaluation for a splint. On 11/20/24 at 1:29 PM V2 (Director of Nursing) stated, the MDS (Minimum Data Set) coordinator usually reviews care plans to ensure they are complete and agreed that R45's care plan should include care for his contracture. V2 stated, R45 should have been evaluated for a hand splint much sooner than 11/19/2024 based on his medical history and admission's restorative assessments. Resident #56 R56 is a [AGE] year-old male with a diagnoses history of Cirrhosis of Liver, Emphysema, Non-traumatic Brain Hemorrhage, Stage 4 Chronic Kidney Disease, Sarcoidosis, Epilepsy, Hepatic Encephalopathy, History of Falling, Multiple Fractures of Ribs, and Bone Disorder who was admitted to the facility 07/12/2024. On 11/18/24 01:29 PM V26 (Family Member) stated, R56 has been discouraged and depressed, has become withdrawn and believes a lot of it has to do with the injury he sustained when he fell at the facility on 07/12/2024. V26 stated, R56's condition and being in and out of the hospital a lot playa a role and they had not been providing him with any social services to address this. V26 stated, R56 has sarcoidosis, and this has affected his mood. R56's admission Minimum Data Set, dated [DATE] documents his mood status included having little interest or pleasure in doing things; feeling down, depressed, or hopeless; sleep disturbances, feeling tired or having little energy, appetite disturbances, having negative feelings about himself, having trouble concentrating, and having communication disturbances for a period of several days. R56's current care plan does not include a plan or interventions for his mood. The facility's Care Planning Policy received 11/21/2024 states: It is the policy of the facility to ensure that all care plans including base line care plans are in conjunction with the federal regulations. Based in the State Operations Manual F656 regulation a comprehensive care plan must be developed after the comprehensive assessment of the resident. The baseline care plan at a minimum should include initial goals based on social services. After the comprehensive assessment (state/federal - required Minimum Data Set) is completed, the facility will put in place person-centered care plans outlining care for the resident within 7 days.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility failed to follow their policy to ensure multidose vials of insulin were dated when vials were first accessed for two residents (R14 and R5) and failed t...

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Based on observation and interview the facility failed to follow their policy to ensure multidose vials of insulin were dated when vials were first accessed for two residents (R14 and R5) and failed to safely dispose of seven expired bottles of house stock medications. This failure has the potential to affect 38 residents residing on the second floor. Findings include: On 11/19/24, at 10:53 AM, Surveyor asked V8 Registered Nurse (RN) to review second floor low-end medication cart. Surveyor observed a previously accessed insulin pen of Toujeo Solostar (insulin) 300 unit/ml injection that showed an order date of 10/30/2024. Insulin pen was not dated when it was opened or dated for when to discard on the pen or the bag it was in. This insulin pen had an expiration date of 8/31/2026 and was for R5. V8 (RN) verified the pen had previously been accessed and that it did not have a date on the insulin pen of when it was accessed or when it should be discarded. Surveyor observed the following: 5 house stock medications bottles expired in the same medication cart: Oyster shell Calcium 500 mg stock bottle with expiration date of 10/2024 Niacin 100 mg stock bottle with expiration date of 08/2024 One daily multivitamin stock bottle with expiration date of 08/2024 Magnesium Oxide 400 mg stock bottle with expiration date of 06/2024 Stomach Relief 525 mg liquid stock bottle with expiration date of 10/2024 V8 (RN) was asked by surveyor to verify expiration dates on above 5 bottles. Dates were verified by V8 (RN). Surveyor observed V8 (RN) throw the 5 expired stock bottles dated prior to 11/2024 in trash bin on the low-end medication cart for second floor. On 11/19/24, at 11:20 AM, Surveyor asked V8 (RN) to review second floor middle medication cart. Surveyor observed a previously accessed insulin pen of Toujeo Solostar 300 unit/ml insulin glargine injection pen. Insulin pen was not dated when it was opened or dated for when to discard on the pen or on the bag it was in. This insulin pen had an expiration date of 8/31/2026 and was for R14. V8 (RN) verified the pen had previously been accessed and that it did not have a date on the insulin pen of when it was accessed or when it should be discarded or on the bag it was in. Surveyor observed the following: 2 house stock medications bottles that had already expired in the same medication cart: Niacin 500 mg stock bottle with open date of 3/6/24 that had an expiration date of 10/2024. Niacin 100 mg stock bottle that had expiration date of 08/2024. V8 (RN) verified the expiration dates and discarded the 2 expired bottles of stock medications dated prior to 11/2024 in trash bin on middle medication cart on second floor with surveyor present. On 11/19/2024, at 11:43 AM, V3 Assistant Director of Nursing (ADON) stated, insulin pens should be dated when opened. I am not sure how long they are good for once opened. I will get back to you. On 11/19/24, at 11:57 AM, Surveyor went back up to second floor and observed the discarded stock medication bottles were still in the trash bins in both medication carts on second floor. On 11/19/24, at 12:01 PM, V3 (ADON) stated, insulin pens/vials once opened are good for 28 days. Regarding discarding expired medications, we remove them from out of circulation and I will have to check with how we get rid of them. On 11/19/24, at 12:17 PM, V3 (ADON) stated, stock medications that are expired should be discarded in drug buster or sent back to pharmacy. It would be unacceptable to discard medication bottles of stock meds that are expired in the trash bin on the med carts. V3 (ADON) provided surveyor with census per medication cart for second floor residents. On 11/19/24, at 1:30 PM, Surveyor called V7 Pharmacist consultant. V7 stated, to dispose expired medications the facility should follow their policy for disposing of medications. Toujeo Solostar insulin pens should be dated when opened and are good for 56 days. They should also be labeled with the expiration date of the 56 days. On 11/19/24, at 03:39 PM, V2 (DON) stated, regarding insulin pens, they should be dated the first time they use them. All insulin pens are good for 28 days after first use. We do not put a discard date on the insulin pens. Regarding destruction of any expired medications, anything that is not able to go back to the pharmacy we use the drug buster to destroy in house. If a nurse throws medications/bottles of medications in the trash bin on the medication cart, that is not acceptable. Someone else could get them such as another resident and cause harm. We also do not want them to get into the garbage supply for contamination issues, etc. Medication Storage, Labeling, and Disposal Policy with revision date of 8/16/24 documents: Policy Statement: It is the facility's policy to comply with federal regulations in storage, labelling, and disposal of medications. Procedures 3. Medications will be stored safely under appropriate environmental controls. 4. Medications will be secured in locked storage areas. Medication Pass Policy with revision date of 08/16/24 documents: Medication Labeling: 1. All opened medication vials in the refrigerator should be labeled with the date when it was opened and discarded within 28 days of opening except for Levemir insulin which can be discarded 42 days after opening and Xalatan eye drops which can be discarded 6 weeks after opening. 2. Follow pharmacy recommendation as to when the medication should be discarded after opening. 3. Insulin vials are to be discarded within 28 days after opening, except for Levemir insulin which are to be discarded 42 days after opening.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record reviews, the facility failed to implement the use of personal protective equipment d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record reviews, the facility failed to implement the use of personal protective equipment during provision of care on residents in isolation rooms; failed to change soiled gloves during ADL (activities of daily living) care; and failed to prevent contamination of urinary catheter and bag by keeping it off the floor for four (R15, R71, R101 and R112) of four residents in the sample of 46 reviewed for infection control. Findings include: R15 is an [AGE] year-old, male admitted in the facility on 10/22/24 with diagnoses of Unspecified Dementia, Unspecified Severity, Without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance and Anxiety; and Chronic Viral Hepatitis C. On 11/18/24 at 11:39 AM, V16 (Certified Nurse Assistant, CNA) was observed providing ADL care on R15. V16 was observed wearing the same pair of gloves when she started wiping R15's face, neck, upper back, lower back and when cleaning the genital area. She (V16) was also wearing the same pair of gloves when she put on his (R15) new gown, new incontinent brief, and clean bed linens. R71 is a [AGE] year-old, male, admitted in the facility on 09/23/24 with diagnoses of Obstructive and Reflux Uropathy, Unspecified; Benign Prostatic Hyperplasia with Lower Urinary Tract Symptoms and Personal History of Malignant Neoplasm of Prostate. POS (Physician Order Sheet) dated 09/24/24 recorded: Indwelling Catheter. On 11/18/24 at 10:45 AM, R71 was observed propelling his wheelchair in the hallway. R71 has an indwelling urinary catheter in placed. His urine bag was not inside privacy bag. The urine bag was observed being dragged to the floor as his wheelchair moves. On 11/19/24 at 12:41 PM, R71 was observed in his room; eating lunch while sitting in wheelchair. His indwelling urinary catheter bag was observed covered in front, not in a privacy bag, and was touching the floor. The catheter tubes were in between his legs, and on the floor. On 11/19/24 at 12:45 PM, V11 (Registered Nurse, RN) was asked regarding R71 and catheter care. V11 replied, His indwelling urinary catheter is the one that has an attached front cover. This doesn't cover the whole urine bag. The indwelling catheter should not be touching the floor as he moves the wheelchair. The tube should not be on the floor as well to prevent contamination and for infection control. R101 is a [AGE] year-old-male, admitted in the facility on 10/31/24 with diagnoses of Unspecified Dementia, Unspecified Severity, Without Behavioral disturbance, Psychotic Disturbance, Mood Disturbance and Anxiety; and Gastrostomy Status. On 11/18/24 at 12:23 PM, V21 (Podiatry Assistant) and V22 (Podiatrist) were observed inside R101's room, putting aside a blue pad with trimmed toenails. V21 stated they just finished cutting his (R101) toenails. V21 and V22 were observed not wearing gowns. R101 is on EBP (enhanced barrier protection) due to presence of gastrostomy tube. V21 and V22 were also not observed wash their hands before leaving his (R101) room. V21 and V22 went directly to R112's room. R112 is an [AGE] year-old, male, admitted in the facility on 11/15/24 with diagnoses of COVID 19 (Coronavirus 19). R112's care plan dated 11/15/24 recorded: Requires (droplet/contact) precautions related to COVID infection - Interventions: Initiate proper precaution; Observe isolation precautions as clinically indicated; Use appropriate protective equipment; Utilize proper handwashing technique. POS dated 11/18/24 documented: Maintain at all times. Strict contact/droplet isolation precautions due to an active infection. On 11/18/24 at 12:25 PM, V21 and V22 were observed going into R112's room without wearing gown, N95 mask, eye wear or face shield; and started cutting his (R112) toenails. No handwashing was observed on V21 and V22 prior to contact with R112. On 11/20/24 at 11:31 AM, V23 (Infection Preventionist) was asked regarding infection control. V23 replied, For residents on enhanced barrier precautions, gowns and gloves are worn prior to entering room and while providing care such as assistance with ADLs (activities of daily living) and trimming nails. Hand hygiene/handwashing should be done before and after contact. During provision of morning/care incontinence care, staff wears gloves and change when soiled making sure not contaminating clean items with soiled items. Gloves are changed when visibly soiled; when putting on clean gowns; in between residents. Droplet precautions - mask and goggles/face shields/eye wear are to be used when providing care. For COVID, staff must wear gown, gloves, N95 and eye wear/face shields. Facility's policy titled Infection Prevention and Control dated 6/6/24 recorded in part but not limited to the following: Policy Statement The facility has established a policy to Identify, Record, Investigate, Control, Test, and Prevent Infections in the facility. The facility will also maintain a record of incidents and corrective actions implemented for the identified infection. Procedures: 17. Hand hygiene will be performed by staff before and after direct patient contact and after each situation that necessitates hand hygiene. Alcohol-based hand-rubs or hand washing for 20 seconds will be used. Precautions to Prevent Transmission of Infectious Agents and Transmission Based Precaution: 1. Standard Precaution - based on principle that all blood, body fluids, secretions, excretions except sweat, non-intact skin, and mucous membrane may contain transmissible infectious agents. Infection prevention practices include hand hygiene, use of gloves, gown, or mask depending on anticipated exposure, and safe injection practices. PPE is used depending on anticipated exposure to blood, body fluids, mucous membranes, non-intact skin, or potentially contaminated environmental surfaces or equipment. 2. Contact Precaution - intended to prevent transmission of infectious agents spread by direct or indirect contact with patient or the environment. b. Use of gown and gloves is necessary prior to room entry. Face protection may be necessary if performing activity with risk of splashing or spraying (Standard Precaution). 3. Droplet Precaution - intended to prevent transmission through close respiratory or mucous membrane contact with respiratory secretions. b. Eye protection, and mask should be worn for close contact with the resident. If there are infectious material that can be transmitted through contact, then gloves and gown should also be used. 5. Enhanced Barrier Precaution (EBP) a. Involves the use of gloves and gowns during high contact resident care activities for residents infected or colonized with MDROs as well as residents with wounds and/ or indwelling medical devices. Facility's signage posted by the door (resident room) documented in part but not limited to the following: Droplet Precautions Everyone must: Clean their hands, including entering and when leaving room. Make sure their eyes, nose and mouth are fully covered before room entry or remove face protection before room exit. Enhanced Barrier Precautions Providers and staff must also: Wear gloves and gown for the following high-contact resident care activities: providing hygiene. Facility's policy tiled Urinary Catheter Care dated 8/19/24 stated in part but not limited to the following: Purpose The purpose of this procedure is to prevent catheter-associated urinary tract infections. Infection Control 2. b. Be sure the catheter tubing and drainage bag are kept off the floor. Facility was requested to present policies related to infection control during ADL care but unable to provide one.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to follow their policy and procedures for preparing food under sanitary conditions by not using hand hygiene, when necessary, no...

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Based on observation, interview, and record review, the facility failed to follow their policy and procedures for preparing food under sanitary conditions by not using hand hygiene, when necessary, not sanitizing surfaces after cleaning them, not ensuring appliances were adequately dried or free of surface contamination after cleaning and before use, and not ensuring hair restraints were worn properly. This failure applies to all 96 residents in the facility. Findings include: Kitchen On 11/19/24 from 10:30 AM - 11:30 AM Observed while taking temperature of seasoned rice observed V28 (Cook) doff and don gloves without performing hand hygiene then prepare pureed taco meat, observed V27 (Food Service Director) and doff and don gloves while performing tasks in the food prep area without performing hand hygiene. Observed V29 (Night Cook) doff and don gloves while performing hand hygiene while performing tasks in the food prep area then handle clean dishware. Observed V28 doff and don gloves multiple times without performing hand hygiene while preparing and temping food, handling containers with food in them, and handling clean dishware. Observed V28 with hair exposed from the back of her hairnet while preparing food and performing other kitchen tasks and V30 (Dietary Aide) with hair exposed from the sides of her hairnet while assisting with preparing meal trays. Observed V28 use a soapy towel to clean the food prep table where the food processor was located, the food prep table near the stove, and a beverage cart and not sanitize after cleaning. Observed V28 wash and clean the food processor equipment, then immediately puree vegetables in it with a noticeable amount of water remaining on the inside and outside of the food processor and the lid. 11/20/24 01:43 PM V27 (Food Service Director) stated, when staff remove gloves, they should wash their hands before donning new gloves. V27 stated, staff should sanitize a surface immediately after cleaning it with the soapy water. V27 stated, when the food processor can't be air dried during constant use because the temperature of the food will go down if air dried when in between use after being washed. V27 stated, the food processor should be left for a minute or two to allow some water to drain from it before reusing after cleaning it. V27 stated, any water left in the food processor after cleaning will change the consistency for the puree, and there could be contamination from the water. V27 stated, all hair should be covered when underneath a hairnet because hair can contaminate food. The facility's Kitchen Policy received 11/20/2024 states: The facility will comply with state and federal regulations in operating facility's kitchen. Hair restraint is required except for those who are bald. Staff will wash hands after handling soiled items. The facility's Hand Hygiene Policy received 11/20/2024 states: Hand hygiene is important in controlling infections. Hand hygiene consists of either hand washing or the use of alcohol gel. The facility will comply with the CDC (Centers for Disease Control and Prevention) Guidelines in regard to hand hygiene. Hand hygiene using alcohol-based hand rub is recommended during the following situations: After removing gloves.
Mar 2024 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure pressure relieving interventions were in place ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure pressure relieving interventions were in place and failed to ensure dressing changes were completed for a resident with pressure ulcers for 2 of 3 residents (R3, R4) reviewed for pressure ulcers in the sample of 12. The findings include: 1. R4's face sheet showed she was admitted to the facility on [DATE] with diagnoses to include metabolic encephalopathy, disorders of muscle, urinary tract infection, resistance to multiple antibiotics, hypertension, cerebral infarction, and pressure-induced deep tissue damage of sacral region, right ankle, right heel, and left heel. R4's facility assessment dated [DATE] showed R4 is cognitively impaired and requires substantial to maximum assistance from staff for most cares. R4's care plan initiated 3/1/24 showed, [R4] has pressure injuries to R (right) heel, L (left) heel, sacral, and R lateral ankle related to impaired mobility . Apply wound treatment as ordered by the physician . On 3/9/24 at 10:03 AM, R4 was lying in her bed with the head of the bed elevated. V5 RN (Registered Nurse) was in R4's room to change the dressings to R4's pressure ulcers. V5 pulled R4's blankets back and R4's heels were pressed flat against the mattress. V5 said there should have been a pillow under R4's legs to offload her heels from the bed for pressure relief. On 3/9/24 at 3:10 PM, V4 ADON (Assistant Director of Nursing) said heels should be offloaded from the mattress to prevent pressure injuries from worsening and promote healing. 2. R3's face sheet showed R3 was admitted to the facility on [DATE] and discharged on 12/5/22. R3's face sheet showed diagnoses to include Parkinson's Disease, anemia, dysphagia, disorders of muscle, malignant neoplasm of endometrium, severe protein calorie malnutrition, cerebral infarction, major depressive disorder, anxiety disorder, hypertension, and lymphedema. R3's care plan initiated 6/28/22 showed, At risk for alteration in skin integrity related to immobility . Observe skin condition with ADL care daily; report abnormalities. R3's care plan initiated 7/20/22 showed, PI (Pressure Injury) to sacrum . Goal: Show no signs of infection, Will heal within the limits of the disease process, Will heal without complication, Will show continued signs of healing . Administer treatment per physician orders. R3's October 2022 eTAR (electronic Treatment Administration Record) showed Dressing to coccyx; Remove all packed calcium alginate with silver, skin prep peri wound, pack with calcium alginate with silver, cover with foam dressing post normal saline cleanse every day . This treatment was not documented as completed on 10/3, 10/7, 10/13, 10/17, 10/18, 10/20, 10/21, 10/25, 10/26, 10/27, and 10/31. This record showed only 11 of 31 scheduled daily dressing changes were not completed. R3's November 2022 eTAR showed the same daily dressing change to R3's coccyx was not completed 11/2, 11/4, 11/11, 11/14, 11/16, 11/18, 11/23, 11/25, 11/28, 11/30. This record showed 10 of 30 scheduled dressing changes were not completed. R3's December 2022 eTAR showed the same daily dressing change to R3's coccyx was not completed 12/1 and 12/2. This record showed 2 of 5 scheduled dressing changes were not completed. R3's 12/5/22 nursing note showed, Patient was sent to [the acute care hospital] due to increased wound drainage and blood noted. Wound itself and tissue around it has also changed since I last had her maybe a week. Brother [V20] was also concerned about her wound and how much pain she was in. [Physician] was notified and gave orders to send out. R3's 12/6/22 nursing note showed, Resident was admitted to [the acute care hospital] for wound review. The facility's policy and procedure titled Skin Care Regimen and Treatment Formulary with review date of 1/24/24 showed, . Policy Statement: It is the policy of this facility to ensure prompt identification, documentation, and to obtain appropriate treatment for residents with skin breakdown Pressure Injuries . Deep Tissue Injury: . Relieve pressure .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure enhanced foods were provided as ordered and wei...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure enhanced foods were provided as ordered and weights were obtained as ordered for a resident with weight loss for 2 of 3 residents (R1, R2) reviewed for weight loss in the sample of 12. The findings include: 1.R2's computerized profile printed on 3/9/24 shows diagnosis to include aphasia, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, congestive heart failure, morbid obesity, and atrial fibrillation. R2's Facility assessment dated [DATE] showed R2 was dependent on staff for hygiene, toileting, bathing, and dressing. This assessment showed R2 was incontinent of bowel and bladder, and dependent on staff for bed mobility. This assessment showed R2's weight was 267 pounds, and R2 had no identified weight loss. On 3/9/24 at 9:42AM, R2 was resting in bed with the head of her bed elevated. R2 had a water pitcher with straw on the right side of her bedside table. There were no other food or drink items on her table. On 3/9/24 at 12:24PM, R2 was in bed with the head of bed elevated. R2 had a Styrofoam tray with a gyro (meat and pita, onions, and sauce) and French fries in front of her on her over the bed table. Less than 1/2 of the gyro was present on her tray. R2 was eating fries. R2 did not have a facility tray of food in her room. No health shakes or enhanced foods were in her room. At 12:30PM, V19, (R2's husband) said he brought R2 her lunch today. V19 said R2 needs help eating, and you need to make sure everything is open for her. V19 said they must make sure she eats; she had a 20 pound weight loss. R2's Dietary Evaluation dated 11/15/23 shows R2 was NPO (nothing by mouth) and received enteral feedings (gastrostomy tube feeding) of Jevity 1.5 bolus 300ML 4 times a day. This assessment showed R2 was 268 pounds, and her BMI was 42. R2's Progress Noted dated 1/15/24 shows, MD/NP present at resident bedside, MD attempted reinsertion of G-but but was unsuccessful, MD/NP communicated in regard to resident G-tube and decided to keep it out with reevaluation scheduled next week Wed as they will be monitoring resident for I&O and see how Pt will be in 1 week without G-tube . R2's 1/22/24 Physician Progress note shows, After G tube removal-pt doing well. No weight loss noted. Pt tolerating food well . R2's Physician Progress noted dated 2/12/24 shows, Follow up, significant weight loss/other s/s concerning food and fluid intake .Patient is non-verbal due to aphasia. Patients nodding head to some questions .seen today for significant weight loss. Pt's weight dropped from 271.4lbs on 1/3/24 to 251.8lbs on 2/5/24. G tube was pulled- patient is on PO (oral) diet. Very good appetite as per staff. Pt's husband and pt okay with weight loss . This progress note shows #1 Other s/s concerning food and fluid intake/weight loss - continue current diet along with health shakes. Re-weigh in 2 weeks. R2's Dietary Evaluation dated 2/26/24 shows R2's most current weight was 250 pounds on 2/24/24 and R2 had a loss of 5% or more in the last month or 10% loss or more in last 6 months. This assessment shows R2 was not on a prescribed weight-loss regimen. R2's Dietary Evaluation showed R2 is currently receiving a General Dysphasia Mechanically Altered Level 2 diet. appetite noted to be 50-75% of meals .Patient current weight 250.0#, BMI 39.2 .Patient weight ranges from 250-273#. Patient has a loss of 7.9% since admitted back from hospital. Patient G-tube was pulled out not reinserted .will recommend adding Enhanced foods to diet to help maintain current weight. Will continue to monitor patient appetite . This assessment showed, intervene with nutritional support for your patients at risk of malnutrition: Recommend adding Enhanced Foods. R2's Nutrition care plan dated 2/24/24 shows readmitted resident with weight loss noted. On General Dysphagia, mechanically Altered Level 2, enhanced foods added for weight management. This care plan had an intervention to provide diet and supplements as ordered .Enhanced foods added. R2's medical record shows her weight on 1/3/24 was 271.4 lbs. (mechanical lift). On 2/5/24 R2's weight was 251.8 lbs. (mechanical lift)- 5% change [comparison weight 1/3/24, 271.4 lbs., -7.2%, -19.6 lbs.]. R2's medical record showed her weight on 3/1/24 was 249 lbs.- 7.5% change (comparison weight 1/3/24, 271.4 lbs., -8.3 %, -22.4 lbs.) R2's Physician Orders show a General Diet, Dysphagia Mechanically Altered (level 2) texture, think liquids consistency, Enhanced Foods. Order Start Date 2/26/24. On 3/9/24 at 11:15PM, V21 (Licensed Practical Nurse- LPN) said R2 needs assistance with eating. R2 used to eat by herself but went to the hospital with the flu and now needs help eating. V21 said the CNA's (certified nurse assistants) help her and if they can't the nurse will. V21 said R2 used to have tube feedings. V21 said R2 had a weight loss of 20 pounds, and she notified the doctor and speech therapy. R2 said the doctor increased her health shakes, and her husband brings in food for her. On 3/9/24 at 12:37PM, V6 (CNA) said R2 is eating better by herself, but they offer to help her if she needs it. V6 said R2 does not get any supplements (health shakes etc.). On 3/9/24 at 3:30PM, V10 (Registered Dietician) said R2 has enhanced foods added to her meals. V10 said, Enhanced foods are super potatoes, puddings, soup, etc. They have extra calories and protein and are added to each meal. Enhanced foods are part of her diet order, and the kitchen would add the foods. V10 said R2 had a big weight loss. V10 said R2's weight loss is a concern initially, despite her BMI, which is why she added enhanced foods. V10 said even if R2's husband brings in food, they should still be providing her a tray. V10 said, it is up to R2 what she chooses to eat. On 3/9/24 at 3:50PM, V12 (Dietary Tech) said if a resident had an order for enhanced foods, it would be printed on their diet ticket. V12 looked at R2's diet ticket and said she did not have an order for enhanced foods, she was just on a general mechanical soft diet. V12 looked at R2's breakfast ticket and said she did not have enhanced foods for breakfast today. V12 looked at R2's diet order in the computer and said R2 was on a general mechanical soft diet. V12 said R2 was supposed to have enhanced foods according to the order. V12 said R2 should have had super cereal for breakfast and super mashed potatoes for lunch. V12 said enhanced foods are used for extra calories and to help a resident gain weight. They are provided to residents who are losing weight. V12 said health shakes come from dietary if there is an order for the resident to have them. V12 said there is no order for R2 to have health shakes. R2's Diet Ticket printed on 3/9/24, by V12 does not show enhanced foods or health shakes for breakfast, lunch, or supper meals. On 3/9/24 at 4:01PM, V17 (Registered Nurse- RN) reviewed R2's orders. V17 said R2 did not have any health shakes, or enhanced foods ordered. There was nothing entered on her MAR (Medication Administration Record), and health shakes would be on the MAR if it was ordered. On 3/9/24 at 4:05PM, V18 (CNA) said R2 did not have any health shakes that she was aware of. V18 said the health shakes would come on her tray if she was getting them. They would come from dietary or the nurse. On 3/9/24 at 4:25PM, V8 (Regional Nurse Consultant) reviewed R2's record and the Physician Progress note dated 2/12/24. V8 said if the physician enters health shakes in the progress notes, they should be entered as an order. If nursing, sees the progress note they should clarify with the doctor or dietician. V8 said there was an order entered on 2/26/24 for R2 to have enhanced foods. A facility policy was requested for enhanced foods and nutritional supplements. None was provided. 2. R1's Physician Orders Set printed on 3/9/24 shows diagnoses to include paraplegia, absence of left leg above the knee, paralytic milieus, chronic obstructive pulmonary disease, quadriplegia, antisocial personality disorder, anxiety disorder, and major depressive disorder. R1's facility assessment dated [DATE] shows he is cognitively intact and is dependent on staff for eating, hygiene, and activities of daily living. This assessment shows his weight was 213 lbs. with no identified weight loss. R1's care plan initiated 12/20/23 shows [R1] is at risk for alteration in nutritional status related to left AKA, Paraplegia, BMI (over wt. status). Noted refused meal at times due to [R1's] unsatisfaction with food in the facility, however [R1] orders outside food and keeps snacks inside of his room. This care plan has an intervention dated 12/20/23: obtain weight as ordered. R1's weight record shows his weight on 1/9/24 was 213. 4 pounds (mechanical lift) R1's Physician Orders show an order with start date of 2/1/24 for: weight upon admission/readmission, weekly x 4, then monthly every day shift starting on the 1st and ending on the 7th every month monthly. R1's weight record on 2/9/24 shows 195 lbs. (mechanical lift). -5% change [comparison weight 1/22/24, 213.0 lbs., -8.5%, -18 lbs. The next weight obtained for R1 was 3/8/24 (almost 1 month later) recorded as 196 lbs. (mechanical lift). There were no weekly weights documented. On 3/9/24 at 3:10PM, V4 (Assistant Director of Nursing) said weights should be obtained as ordered. If they are unable to get a weight, or if a resident refuses it should be documented in the record. On 3/9/24 at 3:30PM, V10 said if a doctor orders weekly weights, she would expect them to be done. V10 said she would be seeing R1 this month for his weight loss. On 3/9/24 at 3:46PM, V9 (Restorative Nurse) said restorative staff are responsible for monthly weights. If there are orders for more frequent weights, like weekly weights, the nurses on the floor would do those. V9 said the weight order will be on the MAR and once entered it would flow over to the weight tab in the computer. A facility policy was requested on weight loss/ obtaining weights, and none was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide incontinence care in a manner to prevent cross...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide incontinence care in a manner to prevent cross-contamination for 1 of 3 residents (R2) reviewed for activities of daily living in the sample of 12. The findings include: R2's computerized profile printed on 3/9/24 shows diagnosis to include aphasia, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, congestive heart failure, morbid obesity, and atrial fibrillation. R2's Facility assessment dated [DATE] showed R2 was dependent on staff for hygiene, toileting, bathing, and dressing. This assessment showed R2 was incontinent of bowel and bladder, and dependent on staff for bed mobility. On 3/9/24 at 1:23PM, V6 (Certified Nursing Assistant - CNA) removed R2's blankets and unfastened R2's incontinence brief. V6 rolled R2 over on her left side. R2 was incontinent of urine and stool. V6 tucked the soiled incontinence brief under R2 and used wipes to clean R2 of stool. V6 then applied petroleum jelly to R2's bottom. Without changing her gloves, V6 rolled R2 on her back and applied petroleum jelly to R2's vaginal area and inner thighs. With the same gloves on, V6 fastened the right side of R2's clean brief. Without changing her gloves, V6 rolled R2 onto her right side. Without providing any cleansing (to R2's left buttocks), V6 removed the soiled incontinence brief, and pulled the clean one through. V6 fastened the left side of the brief, and balled up the soiled brief and threw it in the garbage. V6 then removed her gloves and sanitized her hands. On 3/9/24 at 1:30PM, V5 (Registered Nurse) said gloves should be changed during peri-care if they are soiled. On 3/9/24 at 3:10 PM, V4 (Assistant Director of Nursing) said gloves should be changed during incontinence care if they are visibly soiled. V4 said petroleum jelly should be applied to the vaginal area first, then the buttocks. Cleaning should be done front to back. Clean gloves should be used after applying the petroleum jelly, before touching clean items. Thorough peri-care should be given, including cleaning both sides of a resident's bottom. The facility policy Incontinent and Perineal Care revised 7/28/23 shows It is the policy of the facility to provide Perineal care to ensure cleanliness and comfort to the resident, to prevent infection and skin irritation, and to observe the resident's skin condition. 5. Maintain clean techniques. 8. Remove gloves and dispose to designated plastic bag. Wash hands. 9. Put on new set of clean gloves to put on clean briefs, incontinent pads, to make resident comfortable, groom, and change clothing.
Sept 2023 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to protect and value the resident's private space for three of five residents (R290, R292, R293) observed for resident's rights i...

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Based on observation, interview and record review, the facility failed to protect and value the resident's private space for three of five residents (R290, R292, R293) observed for resident's rights in a sample of 25. Findings include: On 09/05/2023 between 7:31AM to 7:40AM during observation, V6 (Registered Nurse) was observed entering R290's, R293's and R292's room without knocking or asking permission to go inside the residents' rooms. On 09/06/2023 at 7:40AM, V6 said that she should knock on the door and ask permission to enter first before going inside the residents' rooms. R290's order review report dated 9/6/2023 indicated admission date of 08/21/2023 and diagnoses including unspecified psychosis and unspecified dementia. R292's order review report dated 9/6/2023 indicated admission date 09/01/2023 and diagnoses including depression. R293's order review report dated 9/6/2023 indicated admission date 08/04/2023 and diagnoses including other specified depressive episodes. Facility Documents: Policy Title: Privacy and Dignity Revised: 7/28/23 Policy Statement: It is the facility's policy to ensure that resident's privacy and dignity is respected by the staff at all times. Procedures: 2. Knocking prior to entering resident's room will be done by all staff. Title: Contract Between Resident and Facility Attachment D: Statement of Resident Rights 1. The right to live in an environment that promotes and supports each resident's dignity, individuality, independence, self-determination, privacy, and choice and to be treated with consideration and respect.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to follow the Abuse and Neglect Policy by not reporting a suspicious arm bruise for 1 of 3 residents (R27) reviewed for injury of unknown orig...

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Based on interview and record review, the facility failed to follow the Abuse and Neglect Policy by not reporting a suspicious arm bruise for 1 of 3 residents (R27) reviewed for injury of unknown origin/abuse in a total sample of 25. Findings include: On 9-6-23 at 12:06 PM, V1 (Administrator) said she was not aware of concerns of unexplained bruising to R27's arms. V1 said she will report this concern to the state agency immediately. On 9-6-23 at 12:04 PM, V2 (DON) said he was not aware of concerns of unexplained bruising to R27's arms. V2 said after receiving a concern of injury of unknown origin, staff should report to abuse coordinator and they (abuse coordinator or designee) would report to state agency. On 9-6-23 at 11:11 AM, V7 (ADON) said family made concerns of unexplained bruises while R27 was at the hospital. V11 said she reported bruising to abuse coordinator (unsure of the date) and is not aware if abuse investigation started. R27's Progress Notes do not document concerns of unexplained bruising to R27's arms. State Reportable were reviewed and no concerns of unexplained bruising to R27's arms were documented. Abuse and Neglect Policy (reviewed 7-14-23) documents: All allegations and/or suspicions of abuse must be reported to the administrator immediately. If the administrator is not present, the report must be made to Administrator's Designee.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R1 is a [AGE] year-old resident whose diagnoses include generalized anxiety disorder, unspecified convulsions, and other spec...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R1 is a [AGE] year-old resident whose diagnoses include generalized anxiety disorder, unspecified convulsions, and other specified disorders of muscle. On 9/6/23 at 3:55 PM V22 (CNA-Certified Nursing Assistant) said V22 went to change (R1). R1can turn in bed. V22 said, I asked him to turn to the right. He rolled out of bed to the floor. He kind of scraped his foot on the gastric tube pole. The nurse (V21-Registered Nurse) checked him, and we transferred him to bed with the (mechanical lift). I was changing him by myself. The Risk Management document completed by V21 on 5/29/23 indicates the assigned CNA was changing the incontinence pad and the resident rolled over. V21 tried to assist resident while falling, the resident slid on the floor but didn't hit his head. A Risk Management documented completed by V23 (LPN-Licensed Practical Nurse) on 8/19/23 indicates that V23 was notified by a CNA that while giving patient a bed bath patient turned over and rolled out of bed. On 9/6/23 at 4:00 PM V23 said the CNA was giving a bed bath. V23 said, the CNA came and told me that (R1) fell on the floor. Two other CNAs and I used the (mechanical lift) to put him back to bed. The wound care nurse (V32-LPN) assessed a skin tear on his right elbow. I called 911 and sent him to the hospital. R1 did not say that he had been pushed. R1 said, Get me off the floor. I don't know how many CNAs were bathing him. An email from V36 indicates I (V36) was giving a bed bath to (R1). V36 said, As I was done with the bath and asked (R1) to roll over so that I could put his brief on. As he rolled over (R1) stated is this good. I replied yes. As I turned to grab the brief off the nightstand (R1) was scooting over again and I didn't know. As I turned back around (R1) was on the floor. I then called the nurse for and another CNA to help assist (R1) off the floor. I work with (R1) all the time so I know how to care for him. I didn't push him. I always ask him to roll for me knowing how anxious he be. On 9/7/23 at 9:23 AM V36 was called. She identified herself. The call was disconnected when I said that I wanted to ask some questions about R1. Repeated calls were not answered. On 9/7/23 at 12:45 PM V1 (Administrator) reviewed the Risk Management document dated 8/19/23 and said, I would say that there was one CNA with (R1) when he fell. A Fall Risk Evaluation completed 5/29/23 indicates that R1 scored 11 which means that he is a High Fall Risk. The Care Plan for R1 was updated on 6/1/23 and indicates use two people to change and reposition me. Based on interview and record review, the facility failed to monitor a resident assessed as a high fall risk from having an unwitnessed fall from his bed. This failure affected 1 of 4 residents (R27) reviewed for falls. The facility failed to follow the Fall Policy by not conducting fall investigations or determining the root cause of fall incidents. This failure affected 3 of 4 (R18, R22, R27) residents reviewed for falls. The facility failed to follow fall care plan interventions by not using 2 staff members to provide care to resident in bed which resulted in resident falling out of bed and sustaining skin tears. This failure affected 1 resident (R1) of 3 residents reviewed for falls in a total sample of 25. Findings include: 1. On 9-7-23 at 1:20 PM, V1 (Administrator) said a fall investigation is to determine the cause of the fall and to help put interventions in place to prevent re-occurrences. V2 (DON) said there was no documentation of root cause analysis for R18, R22, and R27. On 9-6-23 at 11:11 AM, V7 (ADON) said she is unable to locate root cause analysis. The facility was unable to provide Fall Investigations and Root Cause Analyses for R18, R22, and R27. Fall Occurrence Policy (reviewed 7-17-23) documents: the falls coordinator will review the incident report and may conduct his/her own fall investigation to determine the reasonable cause of fall. 2. On 9-7-23 at 1:20 PM, V1 (Administrator) said a fall investigation is to determine the cause of the fall and to help put interventions in place to prevent re-occurrences. On 9-6-23 at 12:04 PM, V2 (DON) said R27 is not alert, oriented x 1-2, able to make simple needs known at times. V2 said R27 has very poor safety awareness due to inability to ambulate and over confidence. V2 said R27 has frequent behaviors of trying to get up from bed by himself without asking for help and does not use his call light. V2 said R27 is very high fall risk and has a history of falls. V2 said prior to R27's recent fall, R27 was moved closer to nursing station, had floor pad, had low bed in place, and had quarter rails in place. V2 said R27 requires frequent repositioning in bed. V2 said he is not aware of Root Cause Analysis for the 4 recent falls. V2 said R27's most recent fall risk management does not document the last time R27 was seen in bed. V2 said there was no documentation of root cause analysis On 9-6-23 at 11:11 AM, V7 (ADON) said alert, oriented x1, able to make simple needs known. V7 said R27 is confused with poor safety awareness. V7 said R27 thinks he can do more than he's capable of doing. V7 said R27 tries to get up by himself without calling for assistance. V7 said R27 is a high fall risk due to multiple falls and has a history falls. V7 said R27 requires frequent supervision every hour. V7 said R27 is placed in common area for observation and monitoring. V7 said when R27 is in his room, R27 should be observed every half hour to an hour. Prior to last fall, facility had scoop mattress, and low bed in place. In the most recent fall, R27 was observed laying on the right side of the floor next to bed. V7 said R27 said he was trying to go home. V7 said that R27's risk management did not mention the last time the nurse or CNA rounded on the resident. V7 said she is unable to locate the root cause analysis for 4 falls. V7 said R27 had an unwitnessed fall in his room without injury. V27 said she is unable to locate root cause analysis. On 9-5-23 at 11:17 AM, V17 (CNA) said R27 is oriented to self and not able to make his needs known. V17 said R27 is confused and not directable. V17 said R27 is high a fall risk because he tries to get up from the bed by himself without asking for help. V17 said R27 cannot use a call light due to his confusion. R27 is impulsive and difficult to redirect. V17 said R27 has a history of falls and V17 has seen R27 try to get up by himself and redirect R27 however he is not directable. CNA said she will get him dressed and place R27 in the public area for monitoring. R27 requires frequent monitoring every 30 minutes. If R27 is having more impulsive behaviors. R27 requires frequent monitoring. The facility had low bed, floor pad on the floor, and frequent checks. R27 is placed in public view and activities. R27 had a room close to the nursing station. Floor pads, low bed, and frequent checks were added interventions. A lot of staff was aware of fall risk and would check on R27. CNA is unaware of injury related to falls. On 9-5-23 at 12:28 PM, V18 (Social Services Coordinator) said he is not alert, not oriented, and unable to make his needs known. V18 said R27 has dementia. V18 said V27 has impaired safety awareness because R27 is confused and not aware of current surroundings. V18 said all residents are a fall risk. V18 said she is aware of R27 having a history of falls at the facility and she is not aware of any injury related to the falls. V18 said R27 requires more frequent attention because of his confusion. V18 said R27 had floor mats, low bed, and kept at nursing station for monitoring. V18 said floor pads were put in place after a previous fall. R27's MDS (ARD 8-13-23) documents: BIMS= resident is rarely/never understood. Bed Mobility (self) limited, (support) one-person assistance. Transfer (self) =extensive assistance, (support) =two+ person extensive assistance. Surface to surface transfer= Not steady, only able to stabilize with staff assistance. Diagnoses (not limited to:) non-Alzheimer dementia, anxiety, and depression. R27's Fall Risk Evaluations (dated 5-19-23, 7-9-23, 7-13-23, 8-22-23, and 8-24-23) documents R27 is a high risk for falls. R27's Fall Risk Management form dated 8-24-23 documents: Nursing Description: At approximately 2am writer called to room by CNA. Resident observed laying on his right side on the floor next to bed with pillow under head. Bed noted in lowest position. Resident description: Resident said, I was trying to go home. Immediate Action Taken: Resident AOx1-2 performing within normal baseline. Head to toe assessment completed no new injuries noted. While performing ROM to extremities resident made facial grimaces otherwise extremities WNL. Denies hitting his head. Vital signs BP 118/72, HR 86, T 97.0, R20, O2 95% RA. Resident transferred via mechanic lift x2 assist from floor to bed. ADON called and made aware. MD paged. (R27's) daughter called and made aware of patient to Hospital for evaluation. Fall Risk Management forms dated 8-22-23, 7-1323, and 7-9-23 were also reviewed. Most of these forms do not document any detailed time lines, investigative interviews, or root cause analysis. R27's Progress Note dated 8-24-23 documents: At approximately 2 am writer called to room by CNA resident observed laying on his right side on the floor next to bed with pillow under head. Bed noted in lowest position. Resident stated, I was trying to go home. Resident AOX1-2 performing within normal baseline. Head to toe assessment completed no new injuries noted. While performing ROM to extremities resident made facial grimaces otherwise extremities WNL. Denies hitting his head. Vitals obtained BP 118/72 HR 86 T 97.0 R 20 02 95% RA. Resident transferred via mechanical lift x2 assist from floor to bed. ADON called and made aware. MD paged. R27's daughter called and made aware of patient transfer to [NAME] Hospital for evaluation. Surveyor asked Falls Nurse and Director of Nursing for Fall investigations and Root Cause Analyses and the facility could not provide Fall Investigations and Root Cause Analyses. The facility was unable to provide Fall Investigations and Root Cause Analyses for R18, R22, and R27. R27's Fall Care Plan documents: Frequent rounding (date initiated 7-12-23). Fall Occurrence Policy (reviewed 7-17-23) documents: the falls coordinator will review the incident report and may conduct his/her own fall investigation to determine the reasonable cause of fall.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to provide specialized care needs according to professional standards for residents on oxygen therapy for three of three resident...

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Based on observation, interview and record review, the facility failed to provide specialized care needs according to professional standards for residents on oxygen therapy for three of three residents (R293, R292, R61) reviewed for oxygen in a sample of 25. Findings include: On 09/05/2023 between 7:33AM to 7:40AM during observation with V6 (Registered Nurse), R293's and R292's room/door did not have any sign or indication that R293 and R292 were on oxygen. Upon entrance, R293 and R292 were observed connected to oxygen concentrator via undated nasal cannula. At 8:15AM during observation with V7 (Assistant Director of Nursing), R61's room/door did not have any sign or indication that R61 was on oxygen. Upon entering, R61 was observed connected to oxygen concentrator via undated nasal cannula. On 09/05/2023 at 7:40AM, V6 stated that there should be sign by the door indicating resident is on oxygen and the oxygen cannula should be dated each time it is being changed. On 09/05/2023 at 8:15AM, V7 said that a sign by the door should indicate the resident is on oxygen and the nasal cannula should be dated every time it is changed. R61's order review report dated 9/6/2023 indicated admission date of 08/08/2023, diagnoses including chronic obstructive pulmonary disease and dependence on supplemental oxygen, and order for oxygen continuous 5 liters per minute (L/min) via nasal cannula every shift with order date of 08/10/2023. R292's order review report dated 9/6/2023 indicated admission date 09/01/2023, diagnoses including chronic obstructive pulmonary disease, and order for oxygen (O2) 3 liters per minute via nasal cannula every shift with order date of 09/02/2023. R293's order review report dated 9/6/2023 indicated admission date 08/04/2023, diagnoses including chronic obstructive pulmonary disease, and order for oxygen continuous 4 liters per minute (L/min) via nasal cannula every shift with order date of 08/21/2023. Facility Policy: Title: Oxygen Therapy and Administration Revised: 07/28/2023 Oxygen therapy shall be administered to patients as indicated and upon a physician's order. Procedure: Date your equipment.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow its infection control policy on hand hygiene fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow its infection control policy on hand hygiene for one of six residents (R61) reviewed for infection control in a sample of 25 residents. Findings include: On 9/5/22 at 1:00PM, during medication administration for R61, V6 (Registered Nurse) was observed picking up a garbage can per R61's request to bring it closer to R61. V6 then proceeded to spike an IV (intravenous) bag without changing gloves or performing hand hygiene. On 9/6/23 at 135PM, V6 stated, I should have washed my hands to prevent cross contamination. On 9/6/23 at V2 (Director of Nursing) stated that hand hygiene should be performed after touching a dirty surface and before providing care to residents. On 9/7/23 at 1:30 PM, V11 (Infection Prevention) stated employees are expected to change gloves or perform hand hygiene after encountering a contaminated surface and before providing care to residents. A physician order sheet dated 8/8/2023 indicates R61 was admitted on [DATE] and has a diagnosis of urinary tract infection. A care plan initiated 8/8/23 indicates R61 has potential for infection related to right upper extremities single lumen PICC (Peripheral Inserted Central Catheter) line, R61 is on Enhance Barrier Precaution dated 8/25/23. Change gown and gloves before caring for the next resident. Physician order dated 8/9/23 indicates; Ceftriaxone sodium injection solution Reconstituted 2GM. Use 2 gram intravenously one time a day for Discitis until 9/30/23. Facility policy dated 6/1/23 titled. Infection Prevention and Control. Policy Statement: The facility has established a policy, record investigation, control, test and prevent infection in the facility Procedures: 17. Hand hygiene will be performed by staff before and after direct patient contact and after situation that necessitates hand hygiene. Alcohol-based hand rubs or hand washing x20 seconds will be used.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

2. On 09/05/2023 at 7:23AM during observation, R290 was observed lying in bed with her call light on the floor, out of R290's reach. At 7:30AM, R293 was observed lying in his bed with call light at th...

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2. On 09/05/2023 at 7:23AM during observation, R290 was observed lying in bed with her call light on the floor, out of R290's reach. At 7:30AM, R293 was observed lying in his bed with call light at the right corner of the head of R293's bed, out of R293's reach. At 7:31AM during observation with V6 (Registered Nurse), R290's and R293's call lights were observed out of their reach. On 09/05/2023 at 7:23AM, R290 said she needs something from the staff, but she cannot find her call light. R290 also said she cannot get up by herself and she needs help with moving around. On 09/05/2023 at 7:30AM, R293 stated he does not know where his call light is, and he needs help with repositioning and getting up. On 09/05/2023 at 7:31AM, V6 said call lights should always be within resident's reach. On 09/06/2023 at 1:49PM, V2 (Director of Nursing) stated call lights should be within resident's reach. R290's order review report dated 9/6/2023 indicated admission date of 08/21/2023 and diagnoses including unspecified psychosis and unspecified dementia. Occupational Therapy (OT) Evaluation and Plan of Treatment indicated start of care 8/23/2023, and functional skills assessment on transfers with current level of substantial/maximal assistance and on bed mobility with current level of partial/moderate assistance. Physical Therapy (PT) Evaluation and Plan of Treatment indicated start date of 8/22/2023, and functional mobility assessment on bed mobility with current level of partial/moderate to substantial/maximal assistance, and on transfers with current level of partial/moderate assistance to dependent. R290's care plan initiated 08/04/2023 indicated R290 is at risk for falls and R290 requires assistance with ADLs (activities of daily living). R290's Minimum Data Set (MDS) Section C dated 08/24/2023 indicated Brief Interview for Mental Status (BIMS) score of 15. R293's care plan initiated 08/04/2023 indicate focus that R293 requires assistance with ADLs, R293 is at risk for falls, R293 is at risk for alteration of bowel and bladder functioning. R293 has potential for bruising, hemorrhage due to anticoagulant use and R293 is at risk for altered cardiovascular functioning with interventions including to keep call lights within reach when in bedroom or bathroom. R293's MDS Section C dated 08/18/2023 indicated BIMS score of 10. Based on observation, interview and record review the facility failed to ensure call lights where within reach for four (R58, R62, R290, and R293) of six residents in a sample of 25 residents reviewed for call lights. Findings include: 1. On 9/5/2023 at 7:30 AM, R58 and R62 were observed in bed with R58's call light hanging off the side of the bed and R62's call light behind her mattress, out of reach for the residents. On 9/5/2023 at 7:35 AM, V14 (Nursing Assistant) said all call lights should be attached to the resident's chest. On 9/5/2023 at 1:50PM, V2 (Director of Nursing) said all call lights should be within reach of every resident. Physician order sheet dated 8/24/2020 indicates that R58 has a diagnosis of hemiplegia and hemiparesis' following cerebra infraction affecting left non-dominant side and functional quadriplegia. Care-plan update 8/28/20 indicates R58 At risk for falls due to impaired balance/poor coordination, potential medication side effects, unsteady gait, recent fall. Place call light within easy reach; clip call button to pt.'s gown. Physician order sheet dated 12/10/2022 indicates that R62 has a diagnosis of abnormalities of gait and mobility, history of falling and specified disorder of muscle. A care-plan update 8/12/2022 indicates R62 is at risk for falls due to impaired balance/poor coordination. Facility policy Titled Call Light Policy; dated 7/27/23 reads. Policy statement: It is the policy of this facility to ensure that there is prompt response to resident's call for assistance . 5. Be sure call lights are placed within reach of residents who can always use it.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R76 is an [AGE] year-old resident whose diagnoses include frontal lobe and executive function deficit following non-traumatic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R76 is an [AGE] year-old resident whose diagnoses include frontal lobe and executive function deficit following non-traumatic intracerebral hemorrhage, other speech and language deficits following cerebral infarction (stroke), and other specified disorders of muscle. The Minimum Data Set indicates that R76 has an impairment of ROM (range of motion) of the upper and lower extremities on both sides. R76 received Physical Therapy in the facility from 6/23/23 to 7/21/23. The Physical Therapy Discharge Summary Recommendations indicate that a range of motion program was established and nursing f/u (follow-up) program for ROM referral was completed to enhance safety. The facility did not provide any documentation that R76 had received ROM exercises after Physical Therapy was complete on 7/21/23. R13 is a [AGE] year-old resident whose diagnoses include end stage renal disease, unspecified symptoms and signs involving the musculoskeletal system, and chronic viral hepatitis C. The Minimum Data Set indicates that R13 has an impairment of ROM (range of motion) to both lower extremities. R13 received Physical Therapy from 4/29/23 to 7/3/23. The Physical Therapy Discharge Summary Recommendations indicate that a range of motion program was established and nursing f/u (follow-up) program for ROM referral was completed to enhance pt's (patient's) quality of life. A Therapy Communication dated 7/3/23 indicates active range of motion of upper extremities during ADLs (activities of daily living), active-assisted range of motion of upper extremities during ADLs, passive range of motion upper extremities during ADLs, active range of motion of lower extremities during ADLs, active-assisted range of motion of lower extremities during ADLs, passive range of motion lower extremities during ADLs. The facility did not provide any documentation that R13 received any ROM exercises after Physical Therapy was complete on 7/3/21. On 9/6/23 at 11:05 AM V7 (Assistant Director of Nursing) said, We are in the process of getting restorative up and running based on Physical Therapy recommendations. We are just providing range of motion and things like that. I'm not sure of the documentation. On 9/6/23 at 12:50 PM V2 (Director of Nursing) said that there is not any documentation of ROM exercises performed by the nursing staff. Based on interview and record review, the facility failed to ensure residents were receiving routine range of motion exercises to maintain or prevent further loss of range of motion. This failure affected 5 residents (R18, R22, R56, R13, and R76) of 5 reviewed for range of motion in a total sample of 25. Findings include: 1. On 9-05-23 at 9:45 AM R56 said she is not receiving therapy services and said she is doing exercises for her right arm by herself without assistance from restorative nurse or CNA. On 9-05-23 at 9:25 AM R18 said she is no longer receiving therapy (due to insurance) and the staff is not helping her with exercises. On 9-05-23 at 8:39 AM, R22 said he has not received restorative therapy and is not currently receiving therapy services. On 9-06-23 at 12:04 PM, V2 (DON) said the previous company did not have a restorative program in place. Range of motion was provided during ADLs (dressing and bathing) by CNAs. On 9-07-23 at 10:57 AM, V27 (Director of Therapy Services) said currently there is a newly hired restorative nurse in training. V27 said there are no restorative aides that she is aware of. V27 and therapists would make resident recommendations to the nursing department to maintain patient level of mobility. V27 said R76 was not recommended for ROM services because there was no restorative program at that time. R56's Therapy Communication Record documents: Range of Motion/Movement: Active-assisted range of motion of upper extremities during ADLs, Passive range of motion of upper extremities during ADLs, Active-assisted range of motion of lower extremities during ADLs, Passive range of motion of lower extremities during ADLs. R18's Therapy Communication Record documents: Range of Motion/Movement: Active range of motion of lower extremities during ADLs. R22's Therapy Communication Record documents: Active range of motion of upper extremities during ADLs, Active-assisted range of motion of upper extremities during ADLs, Passive range of motion of upper extremities during ADLs, Active range of motion of lower extremities during ADLs, Active-assisted range of motion of lower extremities during ADLs, and Passive range of motion of lower extremities during ADLs. Surveyor reviewed resident records and asked for ROM (Restorative) Log however, facility was unable to provide documentation of ROM given to residents.
Aug 2023 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0624 (Tag F0624)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to adequately discharge on e resident (R4) by not properly completin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to adequately discharge on e resident (R4) by not properly completing their facility discharge procedure and ensuring medications were reconciled with the resident. This failure, by the discharging nurse, caused R4 to be discharged from the facility to home with another resident's medication. This failure affected one of two residents (R4 and R14) reviewed for policy and procedures. Findings include: On 08/14/2023 at 09:30 AM, V2 (Assistant Administrator) provided facility census that indicated current census of 83 residents in house. On 08/14/2023 at 11:37 AM, R4 informed surveyor during phone interview that she was discharged home with R14's medication card for simvastatin 40mg (milligram) tablet that had 22 pills left on the card. R4 then said that she was sent home with her medications but did not indicate that the discharging nurse provided her with a list of medications or that her medications were reconciled with her upon discharge. Reviewed R14's face sheet that indicated resident admitted to the facility on [DATE] and discharged from the facility on 07/06/2023. Reviewed R14's admission physician orders and noted order to give simvastatin 40mg by mouth at bedtime. Reviewed R4's discharge summary note dated 06/30/2023 that reads, D/C to home with all meds and personal belongings. The patient's daughter provided transportation. Pt left the facility at 1700. Reviewed R4's incomplete discharge instructions dated 06/30/2023 and noted under section II labeled nursing to complete, form indicates to attach medication list, specify how resident medication education was given, how medication list was reviewed, and the discharging nurse reconciled medications with medication list with resident or representative then indicates this was completed by signing and dating form and provide a copy to resident. Per further record review, R4's discharge instructions remain in progress as of 08/16/2023. On 08/15/2023 at 12:29 PM, V3 (Director of Nursing) said the process for discharging a resident is to ensure discharge order is in place, all departments document in resident's record, and the nurse reviews orders with the resident and obtains any scripts that need to be obtained. V3 (DON) added if the resident has an order, facility will send resident home with any medication cards that are left. On 08/16/2023 at 3:00 PM V24 (Registered Nurse) said normally discharge paperwork is completed by the previous shift but when she performs a discharge, she prints the resident's order summary and obtains any needed prescriptions. V24 (RN) said, If the resident is alert enough, I review their medications with the order summary. V24 (RN) said, if a resident is going home with med cards, I would go over each medication listed and reconcile them with the med cards, V24 said she does recall going through R4's med list and cards but doesn't recall any other resident's med card being in R4's bag. When informed that a resident was discharged home with another resident's medication card, V24 had no response. On 08/16/2023 at 3:27 PM, V1 (Administrator) and V4 (Assistant Director of Nursing) both said the resident and discharge nurse should both sign the discharge instructions upon discharge. V1 added it is her expectation for the discharging nurse to sign off on discharge orders and instructions and it is facility policy to do a thorough and complete discharge. When informed a resident was discharged with home with another resident's medication card, V1 said, Oh. On 08/16/2023 at 3:36 PM, V3 (Director of Nursing) said he doesn't believe it is facility policy for the patient or responsible person to sign discharge instructions but confirmed that a nurse's signature would indicate medications were reconciled by that nurse upon discharge. Reviewed discharge planning and instructions last revised 07/26/2023 that reads in part: Policy Statement: It is the policy of this facility to conduct proper discharge planning for all residents and provide appropriate discharge instructions in preparation for discharge on ce a discharge order is obtained from the resident's attending physician. Procedure: Discharge instructions shall be provided by pertinent disciplines consistent to the resident's special needs during discharge. The facility will print out instruction for discharge UDA and print out pertinent documents as indicated in the instruction for discharge UDA which will all serve as the recapitulation of the resident's stay at the facility. The printed instruction for discharge UDA and the corresponding documents will be given to the resident or responsible party upon discharge. Discharge instructions form shall be completed by the facility and provided to the resident and/or responsible party. Medications will be sent with the resident being discharged to the community. Requested facility policy for nursing policy and procedure during discharge, none was received as of exit.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on interviews and record review, the facility failed to provide assistance with activities of daily living (ADLs) for two residents (R5, R13) assessed to be dependent on staff for grooming and p...

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Based on interviews and record review, the facility failed to provide assistance with activities of daily living (ADLs) for two residents (R5, R13) assessed to be dependent on staff for grooming and personal hygiene by: 1. failing to ensure R13 received personal hygiene care and was free from having dried feces found on his body, bed linens and medical leg brace on numerous occasions and 2. failing to ensure R5 received showers as scheduled twice weekly and/or documented any refusals. This failure affected two of three residents reviewed for activities of daily living. Findings include: 1. On 08/14/2023 at 09:30 AM, V2 (Assistant Administrator) provided facility census that indicated current census of 83 residents in house. On 08/15/2023, reviewed grievance/concern log and noted form dated 08/08/2023 with concern by V22 (Family Member) regarding R13 that indicated family arrived on a Saturday morning and found feces on the patient and bed and when family asked for help, they were told by the staff it's not my job. Form indicated, weekend staff are not helpful with patient care. Follow-up action taken was not completed. R13's care plan reads in part: requires assistance with ADL's (bed mobility, transfers, dressing, walking, personal hygiene, eating and toileting), date initiated 07/21/2023; resident is at risk for alteration of bowel and bladder functioning with interventions to remind, offer and assist with toileting as needed, date initiated 08/02/2023. Reviewed R13's Minimum Data Set (MDS) Section G-Functional Status dated 08/01/2023 which indicates resident requires one-person physical assistance with bed mobility, transfer, locomotion on/off unit, dressing, toilet use, bathing and personal hygiene. On 08/16/2023 at 9:47 AM, V1 (Administrator) said the facility followed up on the three concerns for two residents to clarify the concerns which were updated on 08/16/2023 at 7:40 AM. V1 (Administrator) provided an updated concern/response form regarding R13 being found by family soiled with feces on 08/05/2023 (Saturday). Form now indicates, staff were spoken with, and resident was cleaned and showered. Follow-up action indicates, resident was immediately changed by assigned CNA. On 08/16/2023 at 12:17 PM, V3 (Director of Nursing) said residents are rounded on every two hours which includes being toileted and provided incontinence care at these times. On 08/16/2023 at 1:41 PM, V22 (Family Member) said on weekends, R13 does not get bathed unless certain staff are working. V22 continued saying her son came to visit R13 on 08/04/2023 in the morning and evening and at both times, R13 had dried feces on his hands, pillowcases and leg brace (immobilizer). V22 said on 08/05/2023, she came in around 9:00 AM and found R13 with dried feces on his hands and clothes, his bed and privacy curtain and on his knee brace that was also seen on his brace days later. V22 said when she found R13 in this condition, she pressed his call light. She did not recall exact length of time she waited but indicated it took a while, then somebody eventually came in and showered him. V22 said she was told previously by an aide that it's not their job to assist R13 and has been told this a few times. V22 added that on 08/14/2023, she came in at 8:00 AM and R13's incontinent brief was saturated with urine and his bed linens were soiled. She said when R13 got up to walk with therapy, you could smell a foul urine odor and the aides came in after therapy to clean up and change R13. 2. On 08/16/2023 at 3:27 PM, V4 (Assistant Director of Nursing) indicated R5's (complaint resident) shower days are on Tuesdays and Fridays on the evening shift and residents should receive scheduled showers unless they refuse. Requested from V4, documentation indicating R5 received her scheduled showers from July 2023 to current and if applicable, any refusal documentation. R5's care plan reads in part: requires assistance with ADL's (bed mobility, transfers, dressing, walking, personal hygiene, eating and toileting) with intervention to assist resident with shower/bathing per schedule, date initiated 06/22/2023. Reviewed R5's Minimum Data Set (MDS) Section G-Functional Status dated 07/03/2023 which indicates resident requires two-person physical assistance with bed mobility, transfer, dressing, toilet use, personal hygiene, and requires one-person physical assistance for locomotion on/off unit and bathing. Reviewed R5's electronic medical records and noted under bathing and skin monitoring from 07/2023 through current, R5 receive a bed bath and not a shower on the following scheduled shower days: 7/4, 7/11, 7/14, 7/7/18, 7/21, 7/25, 7/28, 8/4, 8/8, 8/11, and 8/15. No refusal documentation found or received upon completion of complaint investigation by facility. Reviewed general care policy provided by facility last revised 07/28/2023 that reads in part: Policy Statement: It is the facility's policy to provide care for every resident to meet their needs. Procedures: Upon admission or readmission, the facility will evaluate the resident for physical and psychosocial needs. Physical needs would include, but are not limited to ADL (activities of daily living) wound care, medical needs, etc. The facility will assist the resident to meet these needs, unless it shows that the resident's needs cannot be met in the facility.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to follow their call light policy and provide adequate and reasonable...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to follow their call light policy and provide adequate and reasonable accommodation of resident needs to four residents (R8, R11, R12, R13) of 4 residents reviewed for call lights response. This inaction from facility workers resulted in extended wait times to residents attempting to have their needs met. Failure to respond to call lights in a timely manner has the potential to affect all residents on the unit. Findings include: On 08/14/2023 at 09:30 AM, V2 (Assistant Administrator) provided facility census that indicated current census of 83 residents in house. On 08/15/2023, reviewed grievance/concern logs and noted the following: Concern/Response Form unsigned and dated 05/09/2023 indicated R11, expressed concern with call light response time. Follow-up action taken was, in-serviced staff on call light response times. R11's face sheet indicates she was admitted to facility on 04/27/2023 and discharged from facility to home on [DATE]. Concern/Response Form unsigned and dated 05/30/2023 indicated R12 had a concern with the delay in call light time response and not receiving assistance with meal set-up. Follow-up action taken was, educated staff to increase rounding to make sure resident is clean and dry, and set-up tray at mealtimes. R12's face sheet indicates he admitted to facility on 05/20/2023 and discharged from facility to home on [DATE]. Concern/Response Form dated 08/10/2023 indicated a concern shared by V22 (Family Member) for R13 regarding call light response time with no follow-up action documented. R13's face sheet indicates he admitted to the facility on [DATE] and per facility roster dated 08/14/2023. On 08/15/2023 at 11:50 PM, R8 who identified herself as the resident council president, said long call light response times is an issue and is especially longer on the evening shift and has been occurring for the last several weeks. On 08/16/2023 at 9:47 AM, V1 (Administrator) said the facility followed up on the 3 concerns for the 2 residents to clarify the concerns which were revised, and an education in-service was performed on how to complete concern forms from start to finish. V1 (Administrator) then provided an updated concern/response form regarding R13's call light response time concern dated 08/16/2023 that documents facility follow-up was done with V22 who indicated resident cannot describe or determine how long it takes because of his memory. Follow-up action taken was, nursing reminders to CNA's scheduled daily to answer call lights. Agency staff reminded as well as staff CNA's. Staff ask [patients] about call light response when making rounds and discussed in daily leadership meeting that all facility staff are responsible to answer call lights when activated. On 08/16/2023 at 1:41 PM, V22 (Family Member) said she visits R13 every day usually for a few hours and at times, will come back in the afternoon or evening if no other visitors plan to visit. V22 then said R13 has pressed his call light while she was present and there were times when no one came to answer the call light. V22 added that during weekdays, things are good but there are long wait times in the evening and overnight. She added R13 has expressed to her that he has pressed his call light many times in the evening and overnight with no staff response. Reviewed call light policy last revised 07/27/2023 reads in part: Policy Statement: It is the policy of this facility to ensure that there is prompt response to the resident's call for assistance. The facility also ensures that the call system is in proper working order. Procedures: 1. Facility shall answer call lights in a timely manner. 2. Be sure that when the call light is triggered, it will either alert staff visually or audibly or both. On 08/16/2023 at 12:17 PM, V3 (Director of Nursing) said call lights should be answered in a timely manner which is within 10-15 minutes and said that residents are rounded on every two hours which includes being toileted and provided incontinence care at these times. Facility did not provide any education or in-service documentation during course of complaint investigation.
Apr 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, facility failed to follow their policy and ensure that staff was performing hand hygiene before and after assisting residents with meals to minimize ...

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Based on observation, interview and record review, facility failed to follow their policy and ensure that staff was performing hand hygiene before and after assisting residents with meals to minimize the spread of germs and control infections. This failure effected 5 of 12 (R5, R6, R8, R15 and R18) residents reviewed for infection control. Findings include: On 4/11/2023 at 12:18 PM observed V7 (Clinical Care Coordinator) getting a food tray without performing hand hygiene. V7 was observed taking the tray into R5's room and helping R5 set up his tray. V7 exited the room without hand sanitizing and got a coffee cup, filled it and then went back into R5's room and dropped off the cup. V7 did not hand sanitize after leaving the room. On 4/11/2023 at 12:21 PM V7 went back to the food cart across from the nurse's station, opened the door on the cart and grabbed another tray. V7 took that tray to R6's room. helped adjust R6's chair closer to the tray table. V7 then took top off food. V7 said, Let me take some of this stuff off your table. V7 then removed other items from the bedside tray table and put them on the bedside end table. V7 then left the room and did not hand sanitize. V7 went to the drink station and grabbed a coffee cup and filled it. V7 then went back to R6's room and set up his food tray. At 12:23 PM V7 went to get another tray from the food cart. V7 went into R8's room and set up the food and came out without hand sanitizing. V7 then grabbed something from the drink tray and went back into R8's room, got his gray water bucket and left the room and did not hand sanitize. V7 did not perform hand hygiene at any time during passing trays in the above mentioned instances. V7 then went into the nourishment room behind the nurse's station, came out soon after and took the water bucket to R8's room. V7 came out of R8's room, did not hand sanitize and left the unit. Hand sanitizer containers are all along the hallways and are filled. On 4/11/2023 at 12:35 PM surveyor asked V7 what the policy for hand hygiene is while passing food trays. V7 stated she is supposed to hand sanitize before and after passing a tray. Surveyor asked if there was some reason why she didn't in R5, R6 and R8's room. V7 initially said she should have hand sanitized, but she didn't touch anything. Surveyor immediately pointed out the things that V7 was observed touching then V7 stated, Okay, I should have hand sanitized. On 4/12/2023 at 11:57 AM V15 observed pouring reddish/orange drink into cups. Using her bare hands and putting her fingers inside of the cups as she pulled the plastic cups apart. V15 then started passing food trays and did not hand sanitize at any point during the following: V15 (CNA) grabbed a tray from the cart and took it to R11's room then came out and grabbed another tray and took it to R12. V15 came out of R12's room and moved the food cart further down the hall with both of her hands and toward the end of the hall. V15 then grabbed another tray of food and took it to R14's room. V15 did not hand sanitize. V15 then grabbed another food tray from the food cart and took it to R19. 12:04 PM V15 then came out R19's room and put on one surgical glove went into R14's room and adjusted the bed from the bottom of the bed. V15 then removed the glove and went directly to the food cart. V15 took another tray and took into R15's room. V15 came out of R15's room, got another food tray and took it into R16's room and placed on tray table. V15 then came out of R16's room, grabbed another tray and took it to R18's room. When V15 came out of R18's room V15 did not sanitize her hands. Surveyor asked V15 what the facility's policy is for hand sanitizing when passing food trays. V15 stated they are supposed to sanitize their hands after every tray. Surveyor asked is there some reason why she didn't do that while passing trays and V15 stated, No, I just forgot. On 4/12/23 at 1:27 PM V12 (Infection Preventionist) states it is the Policy for staff who are passing trays to hand sanitize in between each tray passed. The facilities Hand Hygiene Policy dated 7/28/22 documents the following: Policy Statement: Hand hygiene is important in controlling infections. Procedure: 1. Hand hygiene using alcohol-based rub is recommended during the following situations: d. before and after assisting a resident with meals.
Feb 2023 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

Based on interviews and record review, the facility failed to consistently monitor, assess, and implement pressure relieving interventions to prevent the development of facility acquired pressure ulce...

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Based on interviews and record review, the facility failed to consistently monitor, assess, and implement pressure relieving interventions to prevent the development of facility acquired pressure ulcers. This affected one resident of three (R1) residents reviewed for pressure ulcer prevention. This failure resulted in R1 developing a stage 3 pressure sore to the coccyx area, and a stage 2 pressure sore to the left buttocks. Findings include: Review of R1's medical record notes R1 was admitted to this facility on 1/25/23 with diagnoses including: severe sepsis with shock related to UTI (urinary tract infection) and pneumonia, malaise, acute respiratory failure with low oxygen levels, chronic obstructive pulmonary disease, heart failure, dementia, and diabetes. R1 was discharged to home on 2/6/23. Review of R1's admission skin assessment, dated 1/25/23, notes no skin breakdown or reddened areas identified. Review of R1's POS (physician order sheet), dated 1/26/23, notes an order for an air mattress for skin integrity. On 2/10/23 at 10:50am, R1's family member stated that on the day of R1's discharge from facility, family member was cleaning R1 and saw wounds on R1's coccyx and buttocks. R1's family member stated when she got R1 home and removed his socks she observed a large blood blister on his right heel. R1's family member stated that facility did not notify her of these wounds. On 2/10/23 at 2:37pm, V4 (unit manager) stated that on 2/6/23 V4 was informed that R1's family member found wounds on R1's sacrum and left buttocks. V4 stated V4 was asked to assess these wounds. On 2/14/23 at 9:50am, V5 (wound care nurse) stated V5 performs a head-to-toe skin assessment on newly admitted residents. V5 stated that V5 informed staff that R1 required an air mattress because R1 did not move much. V5 stated R1 did not receive air mattress during his stay. V5 denied being made aware of any skin breakdown on R1's coccyx and left buttock. V5 stated R1 had a scabbed area on right heel that V5 observed on 1/26/23. V5 stated she applied a foam dressing to R1's heel and changed every three days. V5 stated when residents are discharged home with wounds, the discharge instructions will note orders for wound care treatments. On 2/14/23 at 12:00pm, V10 (nurse) stated V10 provided care to R1 on 2/6/23. V10 stated R1's family member provided most of the care for R1 during his stay. V10 stated sometimes family would ask for staff assistance. V10 stated on 2/6, R1's family member asked V10 for assistance with turning R1. V10 stated family member was standing facing R1's back when he turned and observed wounds on coccyx and left buttocks. V10 stated there was some drainage observed from the wounds. V10 stated V10 informed V9 (unit manager) of R1's wounds. V10 denied contacting R1's physician for treatment orders. V10 stated R1's family member informed V10 that V10 was previously a wound care nurse and requested a calcium alginate dressing for R1's wounds. V10 stated V10 cleaned R1's wounds and applied calcium alginate dressing per family's request. V10 stated V10 also gave R1 some extra dressings for home use. Review of R1's medical record, dated 2/6/23, V10 RN noted new opening noted at coccyx 0.5cm (centimeters) width x 1.5cm length x 0.2cm depth. Review of R1's medical record, dated 2/6/23, V4 (unit manager) noted V4 was asked to assess the new wounds on R1. R1 has a stage 3 pressure ulcer on the coccyx area and a stage 2 pressure ulcer on the left buttocks. Review of R1's care plan, dated 1/26/23, R1 is at risk for alteration in skin integrity related to impaired mobility. Review of this facility's skin care treatment policy, revised 7/28/22, notes charge nurses must document in the nurse's notes and/or the wound report form any skin breakdown upon assessment and identification. Furthermore, topical skin treatment must be obtained from the resident's physician.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, this facility failed to safely transfer a resident using a mechanical lift to prevent an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, this facility failed to safely transfer a resident using a mechanical lift to prevent an avoidable accident. This affected 1 of 3 residents (R1) reviewed for safe staff assisted transfer. Findings include: On 2/10/23 at 10:50am, R1's family member stated that R1 was to be transferred using a mechanical lift device. R1's family member stated that staff were using sit to stand lift device to transfer R1 back to bed from the chair. R1's family member stated that R1 fell during this transfer; no injuries sustained. On 2/14/23 at 1:45pm, V12 CNA (certified nurse aide) stated that two persons are used for transferring residents with a mechanical lift device as well as the sit to stand lift device. V12 stated that the resident's [NAME] will let staff know how to transfer the resident. On 2/15/23 at 9:00am, V14 CNA (certified nurse aide) stated R1 had a fall incident at the beginning of her shift on 1/30/23 at 3:15pm. V14 stated that V15 (agency CNA) was assigned to R1 on the day shift. V15 informed V14 that she wanted to get R1 back in bed. V14 stated that V14 did not assist V15 because V14 was obtaining vital sign readings for her assigned residents. V14 stated when she went to R1's room, she observed R1 on the floor. V14 stated the sit to stand lift device was in the room near R1. V14 stated that V14 did not see any other staff member in room assisting with transfer. Review of R1's medical record notes R1 was admitted to this facility on 1/25/23 with diagnoses including: severe sepsis with shock related to UTI (urinary tract infection) and pneumonia, acute respiratory failure with low oxygen levels, chronic obstructive pulmonary disease, heart failure, diabetes, and dementia. Review of R1's medical record, dated 1/26/23 notes R1 is wheelchair bound. Musculoskeletal assessment noted gait dysfunction. Review of R1's progress notes, dated 1/29/23, V13 (nurse practitioner) noted R1 with gait instability: continue PT (physical therapy), safety precautions. Review of R1's MDS (minimum data set), dated 1/31/23, notes R1 is total dependence on two staff members and a mechanical lift device for transfers. Review of R1's PT (physical therapy) evaluation, dated 1/26/23, notes R1 is dependent on staff for bed mobility (rolling left and right in bed) and moving from a lying position to sitting on side of bed. R1 is unable to tolerate sitting. Bed to chair transfer not attempted due to medical conditions or safety concerns. R1's prior level of functioning: R1 has not been ambulatory for the past two years. R1 is wheelchair bound, but able to perform bed to wheelchair transfer and able to self-propel wheelchair. R1 appears to have pain to right leg upon passive range of motion. Review of PT's Discharge summary, dated [DATE], notes R1 requires substantial/maximum assistance with bed mobility and moving from lying to sitting position. R1 remains unable to tolerate sitting on side of bed with minimal support. R1 requires substantial/maximum assistance with bed to chair transfers. R1 unable to self propel wheelchair. Review of R1's fall incident documentation, dated 1/30/23, V9 (nurse) noted: CNA informed V9 that during transfer, R1 started to slide out of sling during transfer and was lowered to the ground by two staff. R1 stated his right knee was in pain, that it is usually in pain and he had knee surgery many years ago. R1 rates pain 6 out of 10. R1 able to bend right leg without complaints of pain. Knee does look larger in comparison to the other knee but V9 is unable to determine if that is baseline. Vital signs stable, R1 denies hitting head. R1 transferred with mechanical lift device with 4 staff members and brought into bed safely. Nurse on duty, nurse practitioner, and R1's family notified. Review of this facility's mechanical lift transfers policy, revised 7/28/22, notes use sling compatible with mechanical lift and appropriate size. There will always be two staff members to assist resident. One staff will control the lift as the other will guide resident and support back and neck to transfer surface.
Feb 2023 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to have interventions in place to address the behaviors of a resident p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to have interventions in place to address the behaviors of a resident pulling out a tracheostomy tube and inner cannula for one resident (R2) reviewed for accidents and incidents in a total sample of 6. This failure resulted in R2 pulling out the tracheostomy tube and being found unresponsive, CPR was initiated and R2 was pronounced deceased in the facility. Findings Include: Respiratory Therapy Note dated [DATE] documents that R2 was being admitted to the facility for rehab and reconditioning. R2's history documents that the resident was hospitalized on [DATE] after a fall where the resident sustained a subdural hematoma requiring a left craniotomy and craniectomy. R2 was placed on a ventilator and a trach and feeding tube was placed. R2 was weaned off the ventilator, decannulated and sent to acute rehab on [DATE]. On [DATE] R2 suffered tracheal stridor and cardio-pulmonary arrest. R2 was transferred back to the hospital, tracheal stenosis was noted, and a new trach was placed. Upon admission to the facility on [DATE] R2 was noted with a 28% aerosol trach collar in place with oxygen at 5 liters. R2 had no signs of respiratory distress, and all vital signs were stable. Trach care and suctioning done every shift and as needed. Social Service Note dated [DATE] documents that R2 has a Brief Interview for Mental Status Score of 13 out of 15 indicating that the resident is cognitively intact. R2 is calm and cooperative and communicates with clear speech as English is the resident's primary language. The resident is her own responsible party. R2 has no history of delusions or hallucinations. R2 ambulates via wheelchair and requires assistance with ADLs. Nurse's Notes dated [DATE] documents that nurse arrived to perform suctioning. Nurse observed R2's removable inner cannula on the bedside table. R2 was asked why she removed the inner cannula and stated because she did not need it. R2 educated on the importance of having the inner cannula in place. Cannula cleaned; suctioning performed but Nurse had trouble putting the cannula back in place. Once the cannula was inserted R2 had complaints of shortness of breath. R2's aerosol trach collar applied and the resident still had complaints of shortness of breath. Nebulizer treatments done with no relief. Normal saline applied to the trach and suctioning done. Nurse removed a thick mucus plug with suctioning and resident no longer had troubles breathing. Vitals were stable, resident reeducated on leaving the inner cannula in place and verbalized understanding. Nurse's Notes dated [DATE] documents that at 10:37am the nurse entered the resident's room to give medications and noted that R2 was unresponsive. The nurse noted that the resident did not have a pulse and did not have respirations. R2's trach collar was in place but the tracheal tube and inner cannula had been removed from the stoma and was found in bed under the resident's covers. The nurse reinserted the tracheal tube and inner cannula and initiated CPR. The paramedics were called and R2 was pronounced deceased at 11:16am. The Death Certificate documents that the cause of death was acute respiratory insufficiency and mucus plug of the tracheal tube. On [DATE] at 12:30pm V3 (Respiratory Therapist) stated, The resident was admitted to the facility with a trach that required maintenance after having a thyroid surgery where a partial tumor resection was done. The maintenance included suctioning, breathing treatments, cleaning out the cannula and this was the responsibility of the nursing staff when I'm not here. I work Monday through Friday during the day and I round 1-2 times per shift on all my residents. The resident was receiving humidity through the aerosol trach collar to maintain the airway. The resident was not on a ventilator and only required about 4-5 liters of oxygen. R2 did have a history of pulling out the trach, she had done this before at another facility. R1 did pull out the inner cannula while here and I went in and educated the resident on the importance of keeping that inner cannula in place. The resident did not give a reason why she pulled out the inner cannula but she did verbalize understanding after education was complete. On [DATE] at 2:35pm V5 (Nurse) stated, I was coming back to the resident's room to give medications. The CNA was in the room with her so I went to take care of another resident and came back later. When I came back the resident was lying on the bed with her legs hanging out of the bed looking straightforward at the TV. R2 didn't respond to me when I spoke to her and that was abnormal because she talks with the trach. I asked if she was ok, she didn't respond so I assessed her and there was no pulse and she was not breathing. I called a code blue and initiated CPR. R2 had the aerosol collar on but it was loose. The trach was sitting on the opening of the ostomy site. The CNA was in the room with the resident providing care 10 minutes prior to this incident. A couple of days before this happened, R2 was with family and I was called in the room because the resident was having trouble breathing. R2 had the collar covering the neck but she was asking to be suctioned. That's when I noticed the inner cannula was not in, it was on the bedside table. I had trouble getting the inner cannula back in, I called the supervisor and had to use saline to get it in. Education was done on not pulling it out because it causes mucus plugs. The resident said she pulled it out because she didn't need it. I notified the supervisor and the nurse practitioner. I don't recall any new interventions being put into place. I just tried to monitor the resident every hour or so. On [DATE] at 2:40pm V6 (Nurse Practitioner) stated, R2 was stable. She had the aerosol trach collar and was not on oxygen. The resident pulled the trach out over the weekend and that call would've gone to the on-call person, but there were no new interventions put into place. R2 was on nebulizers and getting suctioned as needed. R2 was alert and oriented x 3 and able to make her needs known. R2 did pull out the trach at another facility and there was a previous incident of the resident taking out the inner cannula. The care plan was reviewed and documents that R2 has a risk for respiratory impairment related to the presence of a tracheostomy. Staff is to monitor for signs of respiratory distress, suction and provide trach care based on physician's orders and as needed. There was no care plan or updated interventions in place to address the behavior of the resident pulling out the trach tube.
May 2022 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to follow its policy by failing to provide catheter dignity bags to two residents R15 and R27 reviewed for catheters in a sample ...

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Based on observation, interview and record review, the facility failed to follow its policy by failing to provide catheter dignity bags to two residents R15 and R27 reviewed for catheters in a sample of 21 residents. Finding include: On 5/24/22 at 11:30am during facility tour on the 2nd floor, R15 and R27's catheter bags were observed hanging without a dignity bag facing the doorway. This allowed for visitors to be able to see the catheter while walking past the residents' rooms. Interview on 5/24/22 at 12:05pm with V2 (Director of Nursing) revealed that the facility has dignity bags and all catheter bags should be inside a dignity bag. Interview on 5/24/22 at 1:00pm with V8 (Registered Nurse) revealed that catheter bags should be inside a catheter dignity privacy bag. Facility policy titled Catheter Care: Indwelling Catheter with revision date of 4/2019 includes: purpose; To provide hygiene for patient with indwelling catheters. Catheter bags should be covered with a catheter dignity bag to preserve the dignity of the patient . Procedure: 16. Check that tubing is not kinked, looped, clamped . Place bag in catheter dignity bag .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to properly administer medications as per physician orders and in accordance with professional standards of clinical practice, for...

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Based on observation, interview and record review the facility failed to properly administer medications as per physician orders and in accordance with professional standards of clinical practice, for one of one resident (R17) in a sample of 21 reviewed for medication administration. Findings include: On 5/25/2022 at 10:25am R17 was observed asleep in bed with a cup of applesauce, a spoon and crushed powder placed on the bedside table. R17 said that's my medication the nurse leaves it there all the time. At 10:35am V11 (Registered Nurse-RN) said, that is R17's morning medication, R17 will not take his medication if you try and give it to him right away so I leave it and keep coming back encouraging R17 to take his medication. I think it's care planned that R17 will not take his medication, he is alert and oriented times three. At 10:55am V2 (Director of Nursing-RN) observed R17 medication at the bedside and said no medication should be left at the beside unless they have a physician order to self-medicate and its care planned. A Physician Order Sheet dated 5/25/2022 indicates a diagnosis of Mild Cognitive Impairment, an order for Amlodipine Besylate Tablet 5mg-milligram by mouth once daily for hypertension-HTN, Colace Capsule 100mg (Docusate Sodium) 1 capsule by mouth two times a day for constipation, Ferrous Sulfate Tablet 325mg (65Fe) mg by mouth every 12-hour, Omeprazole Capsule Delayed Release 20mg by mouth in the morning for GERD-gastroesophageal reflux disease. A care-plan dated 3/16/2022 with a focus of cognitive loss as evidenced by poor memory and orientation documents that the resident has hospice care needs due to terminal illness and is at risk for falls with interventions to follow. Facility Policy: Medication and Treatment Administration Guidelines: updated 03/2018 Documentation: Medications and treatments administered are documented immediately following administration or per state specific standards. General: Medications are administered in accordance with standards of practice and state specific and federal guidelines.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide personal hygiene and grooming, including incont...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide personal hygiene and grooming, including incontinence care to residents who need total care in a timely manner. This deficiency affects all three (R24, R57 and R60) residents in a sample of 21 reviewed for Activity of Daily Living (ADL) provided for dependent residents. Findings include: 1. R60 was admitted on [DATE] with diagnosis to include Dementia, Cerebrovascular Disease (CVA), Gastrostomy, and Failure to thrive. R60's care plan indicates he has an ADL self-care deficit. R60 needs assistance with daily hygiene, grooming, dressing, oral care and eating. R60 needs to be checked for incontinence frequently and staff assists in providing incontinence care as needed. R60 has bowel and urinary incontinence. On 5/24/22 at 12:15pm, V19 Family member approached the nursing station and complained to V4 LPN that R60 has not been cleaned since this morning and needs to be changed. V19 said that she does his morning care when she comes in because they are not taking caring of him. V19 said that she already washed him (R60), and the resident just needed to be changed. Observed V4 LPN preparing R60 for incontinence care. Observed R60 with double disposable adult brief soiled with feces and urine. V4 LPN said that R60 has not been provided morning/ incontinent care by V5 CNA. V4 said that they don't use double diapers because it irritated the skin of the resident. On 5/24/22 at 1:14pm V5 CNA said that she is assigned for R60, and she has not provided care with him since she arrived. V5 said there are only 3 CNA's instead of 4 and she is trying to do as much as she can. 2. R24 is admitted on [DATE] with diagnosis to include Cerebral Palsy, Cerebral infarction, Myasthenia Gravis, Epilepsy, Scoliosis, Fusion of spine lumbar region, Gastrostomy. R24's care plan indicated she has ADL self-care deficit. She needs assistance with daily hygiene, grooming dressing, oral care and eating. She has bowel and urinary incontinence. On 5/24/22 at 10:54am, observed R24 lying in bed. R24 is nonverbal but opened eyes when called. R24 has facial hair and unkempt. 3. R57 was admitted on [DATE] with diagnosis to include Type 2 Diabetes Mellitus with diabetic neuropathy, Peripheral Vascular Disease, Acute Kidney Disease, Chronic Congestive Heart Failure, History of Venous Thrombosis and Embolism. R57's care plan indicated she has ADL self-care deficit and needs assistance with daily hygiene, grooming dressing, oral care and eating. R57 has bowel incontinence and an indwelling urinary catheter. On 5/25/22 at 10:08am, observed V6 CNA performing incontinence care to R57. V6 said that she did not provide morning care or incontinent care and she is doing it now. Observed R57 remove disposable adult brief full of feces. R57 sacral area is reddened. Observed R57 bilateral toe nails with long thick yellow dark discolorations. On 5/26/22 at 12:44pm, after wound care, R57 was requesting to be cleaned and changed. R57 said that she has been waiting since this morning. V21 Family friend at bedside, said that the facility has been having issues with staffing. V21 said that R57 has been complaining that she must wait until noon time to be changed. V9 CNA said that she has not done R57's morning care and incontinence care until now because she has a lot of residents to take care of. She has 10 to get up, 3 showers and total of 17 residents assigned to her. There are only 3 CNAs instead of 4. On 5/27/22 at 10:28pm, V2 DON said that CNAs are responsible for providing daily ADL care for residents including personal hygiene, grooming, and incontinence care. CNAs are also responsible for shaving facial hair on female residents. Any skin alteration should be documented, notify primary care physician for appropriate treatment order, and inform family. CNAs should provide morning care including personal hygiene to resident as part of ADLs daily care. V2 said that incontinence care should be done in a timely manner. Facility's policy on AM (Morning) care indicates: Each staff member is responsible for complying with the standard of care applicable to their practice. Purpose: to provide AM care in preparation for daily activities Facility's Nurse Aide job description: Job summary: provides basic nursing care to residents within the scope of the nursing assistant responsibilities and perform basic nursing procedures under the direction of the licensed nurse supervisor. Personal nursing care responsibilities: *Assist residents with resident care including bathing, grooming, hygiene and placement of adaptive equipment.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide treatment and care in accordance with professio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide treatment and care in accordance with professional standards and their care plan for residents' who have a Peripheral Inserted Central Catheter (PICC), severe contractures on upper and lower extremities and a venous stasis ulcer. This deficiency affects two (R24 and R57) of three residents reviewed for Quality of Care. Findings include: 1. R24 was admitted on [DATE] with diagnosis to include Cerebral Palsy, Cerebral infarction, Myasthenia Gravis, Epilepsy, Scoliosis, Fusion of spine lumbar region, Gastrostomy. R24's care plan indicated she has ADL self-care deficit. She has alteration in musculoskeletal status due to impaired mobility and contractures. R24 does not have treatment order/care for severe contractures on both upper and lower extremities. No interventions formulated and implemented for the severe flexion contractures of bilateral hands/wrist and bilateral eversion/outward rotation of feet. R24's Therapy communication dated 12/18/21, indicated R24 needs Range of Motion (ROM) passive range of motion of upper and lower extremities during ADLs. R24's Physician orders for occupational therapy dated 12/29/21. indicated Bilateral palm protector at all times. May remove for hygiene and skin checks. On 5/24/22 at 10:54 am, observed R24 lying in bed, nonverbal, open eyes when called. R24 has severe flexion contractures on bilateral hands/wrist and bilateral eversion/outward rotation of feet. On 5/26/22 at 9:54am, V2 DON said that R24 was evaluated by therapy last [DATE] with recommendation orders for ROM and bilateral palm protector that was not implemented. V2 said that they don't have a restorative program in the facility. V2 said that restorative care is implemented during ADLs, but no documentation in R24's medical record that ROM is being done to both upper and lower extremities. V2 said that they don't have policy stating that restorative program is incorporated in daily ADLs. It is a practice they observed. V2 said that they will have her evaluated for therapy and will update the care plan. Interview with CNAs who worked with R24 stated that they don't do ROM to her upper lower extremities because of her contractures. 2. R57 was admitted on [DATE] with diagnosis to include Type 2 Diabetes Mellitus with diabetic neuropathy, Peripheral Vascular Disease, Acute Kidney Disease, Chronic Congestive Heart Failure, History of Venous Thrombosis and Embolism. R57's Physician order sheet for May 2022 does not indicate current PICC (Peripherally Inserted Central Catheter) line on her left upper arm. R57 does not have care plan for her PICC line. R57 has only care plan for the right lower extremity due to venous/arterial insufficiency. No care plan formulated for left lower extremity. R57's POS indicated bilateral heel protectors at all times while in bed. On 5/24/22 at 11:08am, observed R57 lying on bed with left upper arm PICC line. V4 said that R57 does not use the PICC line. V4 said that they don't have treatment order for it. Observed bilateral leg wrapped with bandage dated 5/22/22. V4 said that she has venous wound ulcer. The wound care nurse is the one who is doing the wound treatment. Bilateral heel protectors are placed on wheelchair at bedside. R57's procedure note for vascular access device insertion dated 4/29/22. Informed V2 DON and V3 ADON that R57 does not have order and care plan for her PICC line on left upper arm. On 5/25/22 at 10:30am, review of R57's medical record with V3 ADON, V17 LPN and V25 MDS/Care plan Coordinator. No order found for PICC line, and no treatment order found in TAR. V17 LPN said that they are not doing PICC line flushing, change of dressing and monitoring. Informed V3 ADON that R57's bilateral lower extremities wound bandage still was not changed. The wound dressing dated 5/22/22 noted since yesterday. V3 said that V24 Wound Care Nurse (WCN) is on medical leave since last week. V3 said that the floor nurse will do the wound dressing since the wound care nurse from another facility has not arrived yet. V7 Agency LPN said that she will do the R57's wound treatment at 11:30am. Surveyor asked to comeback at 11:30am. On 5/25/22 at 11:25am, surveyor asked V7 for wound treatment observation as scheduled. V7 said that she did the treatment already. Surveyor asked V7 why she did the treatment earlier than scheduled. V7 did not response. V3 notified of above situation. V3 said that V7 does not want to be observed. R57's wound observation is re-scheduled again for tomorrow. On 5/25/26 at 1:38pm V2 said that R57 is not using her PICC line, and they called her physician to discontinue it. On 5/26/22 at 11:47am, V13 MDS/ Care plan coordinator said that they update the care plan if there are any changes in resident conditions or new orders. V13 said that PICC line dressing should be changed every 7 days/weekly. Flush with NSS every shift. Monitor for sign and symptoms of infiltration and infection. V13 said that the bilateral heel protectors are preventive measures for wound On 5/26/22 at 12:06pm observed V10 LPN performed venous wound care for R57's bilateral leg with V9 CNA. Observed long thick yellowish with dark brown discoloration of toe nails. V10 said that R57 has bilateral venous ulcer on lower leg. V10 said R57's left leg posterior leg has 2 areas of dark brown discoloration scab with flaky dry skin surrounded by redness measuring 5cm x 3cm and 6cm x 6cm. V10 cleansed the venous wound with normal saline, applied xeroform dressing, applied abdominal dressing and wrapped with bandage. V10 said that R57's right posterior leg has multiple scattered dark brown discoloration with dry scab. Multiple superficial open wound some with open blister. The entire posterior leg is reddened. On 5/26/22 at 12:53pm, Review R57's medical record with V17 LPN. No wound assessment found for month of May 2022. Most recent wound assessment done on right leg was on 4/24/22. No documentation found on left leg. V17 said that she has been working with R57 and has been doing bilateral leg wound treatment. The floor nurses do the treatment in absence of wound care nurse. The wound care nurse does the weekly wound assessment/report. R57's wound report dated 4/24/22 indicated: Right lateral malleolus- 12.5x4.3cm, 100% granulation. Scab fell off and reopened wound; Right calf-3.5x6.9cm, scab flaky dry skin fell off which caused the wound to reopen. No wound report for the left lower leg. Informed V2 DON of above observation. V2 and V22 Nursing support said that there is no wound documentation for left leg and no wound weekly assessment/report done after 4/24/22 for bilateral venous leg wound. On 5/26/22 at 1:59pm, V2 DON said that wound assessment/report is done on a weekly basis. The wound care nurse should be completing the report weekly. V2 does not know why it was not done. V24 WCN is on leave of absence and V23 WCN does not response to his call. Facility's policy on Skin Management Guidelines indicates: to describe the process steps required for identification of patients at risk for the development of skin alterations, identify technique and interventions to assist with the management of pressure injuries and skin alterations. Guidelines: Skin alterations and pressure injuries are evaluated and documented by the licensed nurse: *Using the skin alteration record or skin wound application in PCC ( if enabled) weekly by the licensed nurse for non-pressure injuries Body audits are completed: *By the licensed nurse daily for patients with pressure injuries and documented on the e-TAR; new findings are documented in a progress note. *By the nursing assistant during scheduled baths/showers, and if indicated during routine daily care and documented on the skin worksheet *The skin alteration record is used to document healing status of non-pressure injury. The PCC skin and wound application, if enabled, allows for electronic entry of non-pressure injury healing status. *The skin worksheet is used by the nursing assistant to document skin observations. The worksheet is completed at least twice/week with patient's bath/shower. Completed worksheet are given to the licensed nurse for validation and action planning as indicated. * In the event a patient experiences a new non-pressure injury: If PCC skin and wound application is enabled, complete the comprehensive evaluation within the application, if not complete the skin alteration worksheet. Notify the alternating physician and obtain treatment orders. Notify the family responsible party. Communicate findings to interdisciplinary team for evaluations needed. Enter the event in the electronic incident management system. Determine the root cause and initiate modifications in the patient's plan of care as indicated. Facility's policy on PICC flushing and locking indicates: Implementation: *Review the patient's medical record to confirm the catheter type and size and location of the catheter tip because the flush protocol depends on the type and size of the catheter.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0882 (Tag F0882)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to designate a qualified Infection Preventionist (IP) who had completed a specialized training course to be responsible for the facility's Infe...

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Based on interview and record review the facility failed to designate a qualified Infection Preventionist (IP) who had completed a specialized training course to be responsible for the facility's Infection prevention and Control Program necessary for the Covid-19 survey protocol. This failure has the potential to affect all residents at the facility. Findings include: On 5/26/2022 at 1:30pm V1 (Administrator) said as of now we do not have an infection preventionist, that nurse will start on Monday with a certification. The director of nursing will be handling the infection control until the nurse arrives. On 5/27/2022 at 10:30am V2 (Director of Nursing-DON) said that he oversees the Infection Preventionist duties along with the respiratory therapist. On 5/27/2022 at 10:50am, job description for the Director of Nursing-DON dated 8/02, Revised 2/08, 01/16, 06/17 indicates: Leadership Fundamentals the DON will oversee the development of the nursing department structure and roles of each position and Clinical Systems: Partners with the medical director, infection preventionist and consultant pharmacist to implement and maintain and antimicrobial stewardship program to ensure appropriate antibiotic utilization. Infection Prevention duties if there is no Infection preventionist on staff. The facility did not have an Infection preventionist job description. Facility Policy: Facility was unable to present a policy for who is responsible for the Infection Control Preventionist.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to provide a bed that is in safe operating condition to a resident. This deficiency affects one (R60) of three residents reviewed ...

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Based on observation, interview and record review the facility failed to provide a bed that is in safe operating condition to a resident. This deficiency affects one (R60) of three residents reviewed for bed safe operating condition. Findings include: On 5/24/22 at 12:13pm V19, Family member, approached the nursing station and complained to V4 LPN that R60's bed still not changed, and it was not operating well for the last 2 months. She said that she spoke with V2 DON and V14 Central Supply recently last Friday and they promised that they would change the bed yesterday, but it was not done. Observed long metal bar under the bed, mattress cover ripped. V4 tried to raise the bed but the bed was non-functional. On 5/24/22 at 12:37pm called V20, Maintenance Director, and showed bed of R60. V20 said that the long metal bar that fell from the bed is responsible for moving the bed up and down. V20 said the mattress vinyl covering was ripped. V19 said that it has been going on for the last 2 months and nothing was being done. V20 said that V14 only notified him last Friday that R60's bed needs to be changed but he does not know about the mattress needing to be change too. On 5/24/22 at 1:00pm V2 said that all beds should be functional and safely operating. The nursing staff should report to maintenance if the bed is malfunction. On 5/25/22 at 10:54am V14 said that she spoke with V19 and that they requested a new bed, but she was not aware that the bed is non-functioning and the vinyl mattress cover was ripped. V14 said that they were supposed to change the bed on Monday but R60 was sleeping. Facility unable to provide policy.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review the facility failed to keep the call lights in reach for four residents (R16, R24, R48, R75) of seven reviewed for accommodation of needs in the samp...

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Based on observation, interview, and record review the facility failed to keep the call lights in reach for four residents (R16, R24, R48, R75) of seven reviewed for accommodation of needs in the sample of 21. Findings include: On 5/24/22 at 11:08am, R48 was sitting on the foot of his bed on the left side. R48 said, I don't know where my call light is. I need to be changed. I keep peeing on myself. R48's call light was on the floor on the right side of his bed. R75's, (roommate of R48) call light was on the bedside table out of reach of R75. On 5/24/22 at 11:16am R16 and R24 call lights were out of reach behind the bedside table. R16 was calling out, I have to pee, I have to pee! On 5/24/22 at 11:26am V8 (RN-Registered Nurse) said, they (call lights) should be of them (residents). At 11:28am V26 (CNA-Certified Nursing Assistant) said, they (call lights) should be in reach. On 5/26/22 at 9:50am V2 (Director of Nursing) said, the call light should be on the person. A policy titled Call Light indicates, 6. Always position call light conveniently for use and within reach. A clip may be used to secure the light. A job description titled Nurse Aide indicates, Personal Nursing Care Responsibilities, ensures call lights are within reach of residents and answers call lights promptly.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. On 5/24/22 at 11:40 am, V7 (Registered Nurse) was observed performing a blood sugar check on R278. V7 returned the glucometer...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. On 5/24/22 at 11:40 am, V7 (Registered Nurse) was observed performing a blood sugar check on R278. V7 returned the glucometer back into the package without cleaning the glucometer. During an interview with V7 at 11:45 am, V7 stated I did not wipe the machine, I should have wiped it down. During an interview on 2/26/22 at 10:45 am with V2 (Director of Nursing), V2 stated that glucometers should be disinfected after each use before going to the next patient. 3. On 5/25/2022 at 11:00am R72 was observed in bed with her indwelling urine drainage bag lying face down on the floor. At 11:05am V12 (Licensed Practical Nurse-LPN) observed the urine drainage bag on the floor and said, this should not be on the floor and hung it on the side of the bedrail. At 2:00pm V2 (Director of Nursing-DON) said all catheter bags should be secured to the bed, below the waist with a dignity covering. On 5/26/2022 at 11:30pm A Physician Order Sheet dated 5/26/2022 with a diagnosis: Encounter for attention to other artificial openings of urinary tract, neuromuscular dysfunction of bladder unspecified. Order to Monitor suprapubic catheter every shift. Care-plan dated 4/21/2022 with interventions for catheter care and securing catheter device in place. Facility Policy: Updated 11/2006, 05/2009, 11/2011, 04/2016, 04/2019 Catheter Care: Indwelling Catheter Purpose: To provide hygiene for patients with indwelling catheters. Note: Catheter securement device must be changed every 7 days and prn. Procedure: 16. Check that tubing is not kinked, looped, clamped, or positioned above the level of the bladder and off the floor. Based on observation, interview and record review the facility failed to change gloves and perform hand hygiene after handling briefs soiled with feces and urine during incontinence care; failed to prevent indwelling urine drainage bag from touching the floor; failed to disinfect the medical equipment (glucometer and scissors) after each resident use; and failed to provide adequate PPE (personal protective equipment) supplies for resident on transmission-based precautions. This deficiency affects seven (R57, R60, R72, R78, R79, R131 and R278) residents in a sample of 21 reviewed for infection control. Findings include: 1. On 5/25/22 at 12:15pm, observed V4 LPN preparing R60 for incontinence care. Observed R60 with double disposable adult brief soiled with feces. V4 provided incontinence care and did not change gloves and perform hand hygiene when handling feces during incontinence care. Informed V4 of observation made. V4 said that she just forgot to change her gloves and perform hand hygiene. On 5/26/22 at 10:08am, observed R57 with feces in her disposable adult brief. Observed V6 providing incontinence care to R57. V6 changed her gloves but did not perform hand hygiene when handling feces during incontinence care. V6 said that as long as she changes her gloves, she does not need to perform hand hygiene. On 5/26/22 at 10:20am, informed V2 ADON of above observation. V2 said staff should remove gloves and perform hand hygiene when handling soiled diaper with feces and urine. V2 said nursing staff should perform hand hygiene after removing gloves. On 5/26/22 at 12:24pm observed V10 LPN performing wound care to R57's bilateral lower extremities with V9 CNA. V10 did not disinfect scissors used after cutting the wound bandage and put the scissors in her pocket. V10 did not perform hand hygiene after each removal of gloves during wound care. On 5/26/22 at 12:45pm Observed V9 CNA provided incontinence care with R57 using double gloves and did not perform hand hygiene after handling soiled disposable brief with feces. On 5/26/22 at 1:59pm V2 DON said nursing staff should perform hand hygiene after each time the gloves are removed. Facility's policy on Hand hygiene indicates: Purpose: to decrease spread of infection As indicated in CMA Long term Care Worksheet: the facility hand hygiene policies promote the preferential use of alcohol based rub ( ABHR) over soap and water in most clinical situations. Notes: Soap and water should be used when hands are visibly soiled ( e.g., blood, body fluids) and is also preferred after caring for a patient with known or suspected C. Difficile or norovirus an outbreak, or if rates of C. Diff infection in the facility are persistently high. When to wash hands: * When hands are visible dirty and contaminated or are visibly soiled with blood or other body fluids, wash hands either a non-microbial soap and water or an anti-microbial soap and water. When to wash hands or use an alcohol based hand rub: * Before applying and after removing gloves *After having direct contact with patient's intact skin ( e.g, when taking pulse or blood pressure and turning a patient) if hands are not visibly contaminated. *After contact with body fluids or excretions. Mucous membrane, non-intact skin and wound dressing if hands are not visibly soiled. *Moving from contaminated body site to a clean body site during patient care Facility's clinical insights FYI indicates: The proper handling, cleaning, sanitizing, disinfection, transportation and storage of patient care items and equipment are critical to prevent the transmission of infectious organism. Use proper hand hygiene, PPE and appropriate precautions can significantly reduce the transmission of infectious organisms. Cleaner and disinfectant Product guide: Micro-kill bleach germicidal wipes Nursing: reusable non-dedicated patient care equipment in between patients; reusable dedicated patient care equipment in between patient uses; all point of use equipment. 2. On 5/24/22 at 12:05 PM the cart for PPE (personal protective equipment) for R78, R79, and R131 do not contain any gloves. On 5/25/22 at 9:45 AM the cart for PPE for R131 does not contain any gloves. On 5/24/22 at 1:10 PM V14 (Central Supply Clerk) said, I stock the cart when I bring it up and the CNAs (Certified Nursing Assistants) are responsible to replace items from the clean utility room. On 5/25/22 at 10:00 AM V15 (Certified Nursing Assistant) said, I have put some gowns in them (PPE carts). I guess everybody should replace stuff. They didn't give it to us as a specific CNA duty. On 5/25/22 at 12:21 PM V2 (Director of Nursing) said, residents who have not completed the Covid vaccine are placed on droplet and contact precautions for ten days. R78, R79, and R131 are on droplet and contact precautions. There is no policy for stocking PPE carts. The Central Supply Clerk should restock the PPE carts during the day shift when she is here. The CNAs should restock the PPE on other shifts. The census for R79 indicates that he was admitted on [DATE]. The census for R78 and R131 indicates that they were admitted on [DATE]. A Practice Guideline for Contact Precautions indicates, apply gloves before entering and remove gloves before leaving the patient's room and immediately wash hands with an antimicrobial agent or use alcohol-based hand sanitizer.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 4 harm violation(s), $29,220 in fines. Review inspection reports carefully.
  • • 34 deficiencies on record, including 4 serious (caused harm) violations. Ask about corrective actions taken.
  • • $29,220 in fines. Higher than 94% of Illinois facilities, suggesting repeated compliance issues.
  • • Grade F (20/100). Below average facility with significant concerns.
Bottom line: Trust Score of 20/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Harmony Palos's CMS Rating?

CMS assigns HARMONY PALOS an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Harmony Palos Staffed?

CMS rates HARMONY PALOS's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 68%, which is 22 percentage points above the Illinois average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Harmony Palos?

State health inspectors documented 34 deficiencies at HARMONY PALOS during 2022 to 2025. These included: 4 that caused actual resident harm and 30 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Harmony Palos?

HARMONY PALOS is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by LEGACY HEALTHCARE, a chain that manages multiple nursing homes. With 130 certified beds and approximately 99 residents (about 76% occupancy), it is a mid-sized facility located in PALOS HEIGHTS, Illinois.

How Does Harmony Palos Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, HARMONY PALOS's overall rating (2 stars) is below the state average of 2.5, staff turnover (68%) is significantly higher than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting Harmony Palos?

Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's high staff turnover rate and the below-average staffing rating.

Is Harmony Palos Safe?

Based on CMS inspection data, HARMONY PALOS has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Illinois. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Harmony Palos Stick Around?

Staff turnover at HARMONY PALOS is high. At 68%, the facility is 22 percentage points above the Illinois average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Harmony Palos Ever Fined?

HARMONY PALOS has been fined $29,220 across 2 penalty actions. This is below the Illinois average of $33,371. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Harmony Palos on Any Federal Watch List?

HARMONY PALOS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.