VILLA HEALTH CARE EAST

100 MARIAN PARKWAY, SHERMAN, IL 62684 (217) 744-2299
Non profit - Corporation 109 Beds HERITAGE OPERATIONS GROUP Data: November 2025
Trust Grade
40/100
#294 of 665 in IL
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Villa Health Care East in Sherman, Illinois, has a Trust Grade of D, indicating below-average quality with some concerns. Ranked #294 out of 665 facilities in Illinois, they are in the top half, but still have significant room for improvement. The facility is showing a positive trend, as the number of issues decreased from 4 in 2024 to 3 in 2025. Staffing is a notable weakness with a rating of 2 out of 5 stars and a high turnover rate of 67%, which is concerning as it is above the state average. While there are no fines on record, there have been serious incidents, including a resident falling and fracturing her femur due to a lack of supervision and another resident whose pressure ulcer worsened due to inadequate monitoring and treatment. On the positive side, the facility has an average amount of RN coverage, which is important for catching potential issues.

Trust Score
D
40/100
In Illinois
#294/665
Top 44%
Safety Record
High Risk
Review needed
Inspections
Getting Better
4 → 3 violations
Staff Stability
⚠ Watch
67% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Illinois facilities.
Skilled Nurses
○ Average
Each resident gets 34 minutes of Registered Nurse (RN) attention daily — about average for Illinois. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
14 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★☆☆
3.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 4 issues
2025: 3 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

3-Star Overall Rating

Near Illinois average (2.5)

Meets federal standards, typical of most facilities

Staff Turnover: 67%

20pts above Illinois avg (46%)

Frequent staff changes - ask about care continuity

Chain: HERITAGE OPERATIONS GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (67%)

19 points above Illinois average of 48%

The Ugly 14 deficiencies on record

4 actual harm
Aug 2025 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide privacy while performing incontinence care an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide privacy while performing incontinence care and failed to provide dignity during dining assistance for 5 of 24 residents (R7, R9, R40, R60, R64) reviewed for resident privacy and dignity in the sample of 48. Findings include: 1. R9's admission Record, dated 8/20/25, documents R9 was admitted to the facility on [DATE] with diagnosis of Type 2 Diabetes Mellitus (DM), Malnutrition, Congestive Heart Failure (CHF), Atherosclerotic heart Disease (ASHD), Osteoarthritis, Spinal Stenosis, Falls, Hypertension (HTN). R9's Minimum Data Set, dated [DATE], documents R9 is cognitively intact. On 8/20/25 at 11:20 AM, V22, CNA, provided incontinence care to R9. V22 failed to close the door to the room, pull the curtain around the bed, or close the blinds to the window. R9's bed was close to the window with a courtyard outside her window. There was a person walking around watering flowers while incontinent care was going on with R9 being exposed to the window. R9 stated I did not know there was someone outside the window because normally there isn't. I wouldn't like anyone to see me naked through the window, it's embarrassing and it is nothing the public should see. On 8/21/25 at 1:10 PM, V22 stated that Anytime I am doing resident care, the door, the curtain, and the blinds should be closed to maintain the resident's privacy. I did not think about it when I was taking care of (R9) and had thought I at least closed the door. On 8/21/25 at 9:25 AM, V1, Administrator, stated I would expect staff to provide privacy for the resident while performing care, including closing the door, pulling the curtain, and closing the blinds. The Facility's Resident Rights booklet, dated 3/2017, documents You have the right to Privacy: Your medical and personal care are private. 2. On 8/18/25 at 12:57 PM, V10, Registered Nurse, (RN) is standing feeding R64 lunch. On 8/19/25 at 9:10 AM V12, Certified Nurse Aide, (CNA) is standing while feeding R64 lunch. R64’s admission Record, print date of 8/21/25, documents R64 was admitted on [DATE] and has a diagnosis of Alzheimer’s Disease. R64’s MDS, dated [DATE], documents R64 is severely cognitively impaired and is dependent on staff for dining. 3. On 8/18/25 at 12:57 PM, V11, CNA is standing feeding R40 lunch. R40’s admission Record, print date of 8/20/25, documents R40 was admitted on [DATE] and has a diagnosis of Severe Dementia. R40’s MDS, dated [DATE], documents R40 is severely cognitively impaired and dependent on staff for eating. 4. On 8/19/25 at 12:52 PM, V2, Director of Nurses, (DON), is standing while feeding R7. R7’s admission Record, print date of 8/20/25, documents R7 was admitted on [DATE] and has a diagnosis of Dementia. R7’s MDS, dated [DATE], documents R7 is severely cognitively impaired and requires set up clean up assistance. On 8/20/25 at 1:47 PM, V1, Administrator, stated the facility does not have a policy on feeding residents, but staff should sit with the resident instead of standing over them. 5. On 08/18/2025 at 1:08PM V9, CNA standing up and feeding R60 his meal in main dining room. R60's face sheet documents in part a diagnosis of unspecified Dementia, unspecified severity with agitation. R60's care plan dated 6/7/2025 documents R60 at risk for nutritional problems related to potential weight loss, poor intake, hypertension and UTI. R60's care plan documents interventions; R60 prefers to eat in dining room for meals, staff is available to assist if needed.
Jul 2025 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure adequate supervision, and precautions in place for falls for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure adequate supervision, and precautions in place for falls for 1 of 3 residents (R2) reviewed for accidents in the sample of 8. This failure resulted in R2 falling off bed fracturing her femur and requiring surgical repair. Findings include: R2's Order Summary Report, undated, documented she had the following diagnoses: unilateral primary osteoarthritis, dependence on wheelchair, muscle weakness, unsteadiness on feet, unspecified lack of coordination, abnormal posture. R2's initial report to Illinois Department of Public Health (IDPH) dated 6/24/2025 documents R2 slid off the bed on 6/23/2025 at 8:00AM. The report documented CNA (Certified Nurse's Assistant) was assisting (R2) with her morning cares including dressing, personal hygiene, and transferring her from her bed to her wheelchair. (R2) was sitting up on the side of her bed and slide off the mattress onto the floor on her left side. The report documented Interventions put into place to ensure that resident has ‘gripper socks' on at all times while in bed. R2's X-ray report dated 6/24/2025 at 11:51AM documents R2 presented to the emergency room after a fall this morning. R2's x ray report documents distal femoral shaft fracture.R2's orthopedic report dated 6/25/2025 documents R2 requires surgery of left femur.R2's Fall Risk assessment dated [DATE] documents R2 is a high risk for falls. R2's fall risk assessment documents a score of 60. (High risk 46 or greater). R2's fall risk assessment documents R2 has fallen before and has impaired gait.R2's Minimum Data Set (MDS) dated [DATE] documents R2 is cognitively intact with a Brief Interview Mental Status (BIMS) of 14. R2's MDS documents selfcare- 2 needed some help - resident needed partial assistance from another person to complete any activities. R2's MDS documents R2 has impairment of lower extremities on both sides. R2's MDS documents R2 is dependent on staff for toileting hygiene, showers, transfers from bed to a chair or wheelchair. The MDS documented regarding the ability to move from sitting on side of bed to lying flat on bed and the ability to move from lying on the back to sitting on the side of the bed with no back support R2 required substantial/maximal assistance. R2's Care Plan, revised 6/8/2025 documents R2 has an Activity of Daily living (ADL) selfcare performance deficit related to gait balance problems, CKD (chronic kidney disease), muscle weakness, diabetes, HTN (hypertension), CAD (coronary artery disease). R2's care plan documents the following interventions: 6/9/2025 transfer: R2 requires dependent staff assist times 2 with a mechanical lift with transfers.R2's Care Plan, dated 7/1/2025 documents R2 is a high risk for falls related to (r/t) Gait/balance problems, CKD, muscle weakness, diabetes, HTN, CAD. R2's care plan documents the following interventions: 6/26/2025 will continue to work with therapy as ordered, 4/30/2025 Anticipate and meet the resident's needs, Be sure my call light is within reach and encourage the resident to use it for assistance as needed. The resident needs prompt response to all requests for assistance, educate me/family/caregivers about safety reminders and what to do if a fall occurs, follow facility fall protocol, my family has transferred me from one surface to another. Educate them and I that this is not safe and that all transfers should be done with staff only, Pt evaluate and treat as ordered or PRN. R2's Care Plan failed to document gripper socks as documented in fall investigation to ensure gripper socks in place.V7's, Certified Nurse's Assistant, CNA, witness statement dated 6/24/2025 documents V7 left R2 sitting on side of bed while V7 left the room to get the sit to stand lift. The statement documented I was assisting (R2) in bed to get ready for the day. I sat her on the side of the bed to empty out her (indwelling catheter) (and) to assist w (with) getting up. I was told she uses the sit to stand to get up. I left her sitting on the side of the bed because her feet were touching the ground, and she was holding onto the bed. When I came back in from getting the sit to stand (I was only out of the room for 15 secs (seconds) as it was right outside the room) (R2) was sliding down, kinda like she assisted herself to the ground.On 7/14/2025 at11:03AM, R2 stated she was a sit to stand transfer prior to breaking her femur. R2 stated she was sitting on side of bed and CNA left room to get the lift and was just getting back in room and turned to get sling, R2 stated she told CNA she was falling.On 7/16/2025 at 1:51PM, V1, Administrator, stated fall interventions are to be in place after each fall. V1 stated she would expect care plan to document all fall interventions.On 7/16/2025 at 1:55PM V2, Director Of Nursing (DON) stated R2 is a high fall risk and should not be left sitting on bedside. The Facility's Fall policy, revised 6/2024, documents it is the policy of the facility to assess each resident's fall risk on admission, quarterly, and with each fall. This will help facilitate an interdisciplinary approach for care planning to appropriately monitor, assess and ultimately reduce injury risk. Factors related to the risk will be addressed and care planned.
Jan 2025 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide supervision for 1 of 4 (R2) residents, reviewed for falls i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide supervision for 1 of 4 (R2) residents, reviewed for falls in a sample of 4. This failure resulted in R2 sustaining a left hip fracture. Findings include: R2's Diagnosis list, dated 1/14/2025, documented diagnoses of high risk for injury related to falls, Dementia, and Lewy Body Dementia. R2's Morse Fall Scale, dated 1/8/2025, documented that she was a high fall risk. R2's Minimum Data Set, dated [DATE], documented that her cognition was severely impaired, that she was occasionally incontinent of urine and that she required substantial to maximum assistance with toilet transfers. R2's Care Plan, dated 1/8/2025, documented, Anticipate and meet the resident's needs. It continues, Be sure my call light is within reach and encourage the resident to use it for assistance as needed. The resident needs prompt response to all requests for assistance. R2's Fall investigation, dated 1/12/2025, documented, Writer summoned to room by CNA. Writer observed pt lying on (Right) side in front of toilet. Resident Description: I tried to get up. Was this incident witnessed: (NO) It continues, Root Cause: Resident new to facility and attempted to walk back to her bed from her toilet without calling for assistance. R2's local hospital history and physical, dated 1/14/2025, documented, [AGE] year old lady who has a known history of dementia was recently admitted to the hospital for (non-s-t elevation myocardial infarction) and pneumonia and was discharged to rehab last week has been doing well in rehab. He (sic) is usually able to take a few steps on Sunday she was trying to walk and has a fall. At that time, she hit her head, and she was complaining of lower back pain yesterday she worked with physical therapy she was able to de (sic) few steps she was hunched over but still was able to do some therapy and this morning she was having difficulty with legs so was brought into the ER she was diagnosed with left hip fracture . R2's local hospital Xray result, dated 1/14/2025, documented, Findings Mildly displaced intertrochanteric fractur with resultant varus angulation. No pelvic or distal femoral fracture. Impression: Left intertrochanteric fracture. On 1/21/2025 at 2:20 PM, V6, LPN, stated that she knew R2 had a fall history and was a high fall risk. She continued to state that her shift, day shift, did not leave her on the toilet alone because they all knew she was a high fall risk and that there was a white board in R2's room that had written on it that she was a high fall risk. On 1/22/2025 at 9:43 am V7, Licensed Practical Nurse (LPN), stated that she was the nurse who assessed R2 after her fall. V7, stated, The CNA, (V11), came and got me because (R2) was on the floor in the bathroom. She was lying on her right side on the floor. She had a scrape above her right eyebrow and had no complaints of pain. V7 continued to state that she did active and passive range of motion of her legs and arms and there was no issues. V7 stated that she spoke with R2's granddaughter because her power of attorney did not answer the phone. V7 stated that her granddaughter told her that her grandmother falls all the time. V7 was asked, if she knew R2 was a high fall risk and she stated yes and that there was a call don't fall sign in her room and that all rooms have these signs. V7 also stated she did not think R2 knew how to use the call light or what it was for because of her dementia. V7 stated that she did not know why V11, Certified Nurse Assistant (CNA), put her on the toilet and then left the room, maybe to help another resident. On 1/22/2025 at 9:45 am V9, CNA, stated that on 1/14/2025, she went to get R2 up for the day, she assisted her with sitting on the side of her bed, because she wasn't sitting up very well. She was able to transfer R2 into her wheelchair, into the bathroom and on to the toilet with R2 using the assistance bar in the bathroom because R2 was having trouble standing up that day and usually she transferred pretty good. Once R2 was finished using the toilet, V9 stated that she assisted her back into her wheelchair, got her dressed and took her to the dining room for breakfast. V9 stated that R2's appetite was poor that morning, only taking in about 75% of her meal when she usually eats 100%. V9 stated that R2 told her that she was having pain in both of her hips and in her back. V9 stated that she let the nurse know (V10, LPN), they laid her down and (V10, LPN) checked her out. V9 stated that R2 was in pain and had facial grimacing when she transferred her. V9 stated that R2 was a high fall risk but she never tried to get up on her own. V9 stated that she would not leave R2 unattended on the toilet nor would she never depended on R2 using her call light when she needed to get off of the toilet and that she would stay with her until she was finished. On 1/22/2025 at 10:30 am V10, LPN, stated that R2 never asked for pain medication usually but said her hips and back hurts. V10, stated, The CNA (V9) was putting the footrest on (R2's) wheelchair, and her left leg was rotated outwardly, The CNA (V9) and myself, laid (R2) down in bed and I assessed her further. R2's left leg was rotated outward and shortened. I called her doctor for a stat Xray of those areas, and he wanted her sent to the ER immediately. V10 stated that R2 was a high fall risk by just looking at her diagnosis. V10 stated that she told her CNA's who she works with and the oncoming shift not to leave her alone when on the toilet and she should have never been left alone on the toilet. V10 also stated that with R2's dementia she would not know when or how to use the call light. On 1/22/2025 at 9:30 AM, V8, Licensed Physical Therapy Assistant, (LPTA), stated that she worked with R2 on 1/13/2025, the day after she fell, she did not complain of any pain. V8 also stated that R2 could not safely transfer herself on or off of the toilet. V8 stated that R2 could hold a call light but did not think she would understand how to use it. V8 stated that from a safety standpoint someone should have stayed in the bathroom with her. On 1/22/2025 at 9:45 am, a phone call was placed, and a message was left for V11, CNA, to return call. V11, did not return phone call. On 1/22/2025 at 11:00 am V2, Director of Nurses, when asked since R2 was a high risk for falls, should she have been left unattended on the toilet? V2 stated no. When asked if a resident, who is a high risk of falls, what type of interventions would be put immediately into place when they are admitted with a history of falls, she stated that some time a bed and chair alarm, and a call don't fall sign. V2 was asked how does the staff know, agency staff included, who is a high risk for falls and interventions? V2 stated that agency should check the residents care plan and also when they get report from the previous shift, they should be let known. An electronic mail document from V12, R2's Physician, containing questions from the state agency and his responses regarding R2's fall, cognition and safety, dated 1/27/2025, documented, 1. Could a fall from the toilet, onto the floor, possibly cause a left hip fracture even though she was found on her right side? Possibly. 2. Do you think that this injury could have been prevented if the facility staff would have stayed with her until she was ready to get off the toilet and not leave her unattended due to her severely impaired cognition and dementia? Yes. 3. Do you think (R2) could understand how to use a call light with her cognition being impaired? Unable to determine at this time. The facility's policy, Subject: Fall Assessment and Management Policy, dated 6/2024, documented, It is the policy of this facility to assess each resident's fall risk on admission, quarterly and with each fall. this will help facilitate an interdisciplinary approach for care planning to appropriately monitor, assess and ultimately reduce injury risk. Factors related to the risk will be addressed and care planned. It continues, D. All staff providing care for the resident will have access to the care plan and/or [NAME].
Aug 2024 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

Based on record review and interviews the facility failed to administer medications to one of three (R4) residents reviewed for medication errors in a sample of 55 residents. R4's face sheet dated 8/1...

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Based on record review and interviews the facility failed to administer medications to one of three (R4) residents reviewed for medication errors in a sample of 55 residents. R4's face sheet dated 8/13/2024 documents diagnosis of enterocolitis due to clostridium difficile dated 7/11/2024. R4's physicians order sheets documents R4 on Contact/droplet isolation precautions RT C-difficile infection with a start date of 07/11/2024. R4's physicians order sheets documents R4 on vancomycin oral suspension 5ml four times a day until 8/8/2024 with a start date of 7/27/2024. R4's Medication Administration Record (MAR) dated 8/6/2024 documents on dates of 8/4/2025 at 8am,12pm,5pm, 8pm and on 8/5/2024 at 8am and 12pm that vancomycin oral suspension was not administered. On 08/13/24 at 7:45 AM, V27 LPN (Licensed Practical Nurse) stated that she did not administer the vancomycin doses on 8/4/2024 for the 8am and the 12pm dose and 8/5/2024 for the 8am and 12pm dose because the vancomycin did not come in from pharmacy and the convenience box did not have any vancomycin in it. On 8/12/2024 at 3:30 PM, V1, DON (Director of Nursing) stated that she spoke with V27 and that V27 stated that she did not administer the vancomycin on 8/4/2024 for the 8am and the 12pm dose and 8/5/2024 for the 8am and 12pm dose because the vancomycin did not come in from pharmacy. Facility policy titled Medication Administration dated 1/11/2010 documents facility will accurately administer medications per doctor's orders.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0887 (Tag F0887)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide education or documentation of refusal for the COVID-19 vacc...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide education or documentation of refusal for the COVID-19 vaccine for 3 of 5 residents (R44, R51, R231) reviewed for immunizations in the sample of 55. Findings include: On 8/5/24 at 2:30 PM, V2, Infection Preventionist Licensed Practical Nurse stated that the facility does not have education material or declination refusals for the COVID-19 immunization. V2 stated that R44, R51, and R231 are the only residents in the building that have not been vaccinated for COVID-19 . The COVID 19 Vaccination Policy for Residents, dated 2/1/22, documents, Procedure: 1. Education is provided for all residents and / or responsible party on the COVID-19 vaccination. This policy fails to document how acceptance or refusal of the vaccine will be documented. 1. R51's admission Record, print date of 8/12/24, documents that R51 was admitted on [DATE]. R51's Electronic Medical Record (EMR) fails to document that R51 was educated and offered the COVID-19 vaccine. 2. R44's admission Record, print date of 8/12/24, documents that R44 was admitted on [DATE]. R44's EMR fails to document that R44 was educated and offered the COVID-19 vaccine. 3. R231's admission Record, print date of 8/12/24, documents that R231 was admitted on [DATE]. R231's EMR fails to document that R231 was educated and offered the COVID-19 vaccine.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to ensure medications were securely stored, failed to ensure opened medications were labeled with open dates, and the facility wa...

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Based on observation, interview and record review, the facility failed to ensure medications were securely stored, failed to ensure opened medications were labeled with open dates, and the facility was using expired blood glucose control liquids for 16 of 24 residents (R2, R11, R13, R14, R15, R21, R22, R23, R33, R41, R43, R51, R54, R57, R66, R179) reviewed for medication storage in the sample of 55. Findings include: On 8/6/2024 at 11:35 AM, a medication cart was observed with V7, Licensed Practical Nurse (LPN). At this time: 1. There was an open bottle of Timolol eye drops with R13's name on it. At this time V7 stated she couldn't tell the surveyor the date the bottle was opened, because she did not open it, but V7 knows everything is supposed to be dated when it is opened. R13's Physician's Orders dated 10/21/2020 documents, Timolol Maleate Solution 0.25 %- Instill 1 drop in both eyes in the morning for Glaucoma. 2. There was an open bottle of Durezol with R14's name on the label. There was no date to indicate when the bottle was opened. This information was also confirmed by V7. R14's Physician's Orders dated 5/9/2024 documents that R14 is prescribed Durezol Ophthalmic Emulsion 0.05 % (Difluprednate)-Instill 1 drop in right eye six times a day for inflammation. 3. In the bottom of the drawer, there was an open tube of Systane (eye lubricant) that was unlabeled. At this time, V7 stated she knows the tube belongs to V54 because she is the only resident on it. V7 then said, Look her box is here. There was another opened tube of Systane enclosed in the box. R54's Physician's Orders dated 2/6/2024 documents, Systane Nighttime Ophthalmic (eye) Ointment- Instill 1 drop in both eyes every 1 hours as needed for dryness. 4. On 8/8/2024 at 12:53 PM, the Facility's medication storage room was observed with V7. At this time, there was an opened bottle of Pantoprazole Oral Suspension labeled with R57's name on it and an expiration date of 6/8/2024. At this time, V7 stated, That should have been thrown away a long time ago. R57's Physician's Orders dated 5/30/2024 documents, Pantoprazole Sodium Oral Suspension 4 MG/ML (milligram per milliliter) give 1 ML via G-tube (Feeding tube) in the morning. 5. On 8/8/2024 at 12:50 PM, There was a cart located behind the Nurses Station that was noted to be unlocked. This observation was confirmed with V7. At this time V7 stated the medication cart was V8's (Registered Nurse) but V8 had left off the floor (left the area). At this time V7 unlocked the medication storage room and entered with this surveyor. V7 didn't not lock the medication cart (which can be done by pushing a button/lock). On 8/8/2024 at approximately 12:55 PM, after inspecting the medication room (approximately 5 minutes). V7 and this surveyor came out of the medication storage room and V7 stated, Oh there's (V8). At this time V8 was asked if the medication cart was V8's and why was it unlocked. V8 stated I guess because I forgot to lock it. On 8/12/2024 at 11:40 AM, V2, Director of Nursing, stated she expects all medication bottles including eye drops, to be dated when opened and labeled with the resident's name. V2 continued to state expired medications should be disposed of and the medication cart should be locked when unattended. The Facility's Policy Storage of Medication, undated, documents, Al discontinued/expired medications are to be removed from the active storage/medication use area. The policy does not address the labeling and dating of medications nor ensuring medications within the medication carts are secured by locking the cart while unattended. 6. Both the high and low blood glucose machine control liquids had expiration dates of 3/4/24. On 8/6/24 at 12:20 PM, V7 stated that the control liquids are not her responsibility to check and see if they are in date. On 8/6/24 at 12:45 PM, the Zone 3 Hall cart was observed with V8, Registered Nurse. Both the high and low blood glucose machine control liquids had expiration dates of 3/4/24. On 8/6/24 at 12:50 PM, V2, Infection Preventionist, Licensed Practical Nurse, stated, It's night shifts responsibility to check the control liquids. The facility provided listof Diabetics, undated, documents that R2, R11, R14, R15, R21, R22, R23, R33, R41,R43, R51, R66, and R179 are the residents residing on Zone 2 and 3 that are Diabetics. The policy Blood Glucose Testing and Monitoring, dated 2/2016, fails to document how the blood glucose monitor quality control measures.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 8/8/24 at 11:47 AM, V2, Infection Preventionist, stated, On 7/6/24 when we had 2 cases on the rehabilitation unit (VTR). It w...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 8/8/24 at 11:47 AM, V2, Infection Preventionist, stated, On 7/6/24 when we had 2 cases on the rehabilitation unit (VTR). It was R4 and R42. At that time, we tested residents and staff just on that hall. The staff began to wear N95 masks and full PPE when caring for a resident with COVID, no dining room activities, and the rehabilitation unit has dedicated staff, so they weren't going to other halls. We were testing on Tuesdays and Thursdays. I did have a week off during the outbreak and staff nurses were supposed to test all residents and document in the computer system that they were tested and the results. I have realized that this didn't exactly happen. On 7/29/24 (R24's son) took her (R24) to the hospital and she did test positive for COVID. On 8/4/24, I received a phone call telling me we had a couple of employees test positive. We had some that tested before their shift andwere positive, so they did not work. One was an agency nurse and she tested positive at the end of her shift. At that point, we started testing all residents and all staff members facility wide. The zone 2 and 3 residents are eating their meals in their rooms and staying in their rooms. We continued testing on Tuesday and Thursday. All agency and our staff are supposed to test before every shift. They go to a floor nurse and get tested. The staff write their name, and the nurse will fill-in the result. Any resident that has any type of COVID symptom, cold symptom, or allergy symptom should be tested then and not wait until the next test date. Staff should be wearing a N95 mask, gown, gloves, and face shield / goggles. If multi- use equipment is used on a COVID positive resident it should be disinfected before it is used again. We have been in-touch with the Health Department and letting them know of our outbreak status. 2. R24's admission Record, print date of 8/12/24, documents that R24 was admitted on [DATE] with diagnoses of Congestive Heart failure and Hypertension. R24's Health Status Note, dated 7/16/2024 at 06:48, documents, Res. (resident) tested for COVID and negative. R24's Electronic Medical Record (EMR) fails to document COVID testing being completed between 7/17/24 and 7/29/24. R24's Health Status Note, dated 7/27/2024 at 14:36, documents, Call out to (V19, Physician) to inform him that res. is c/o (complaint of) nasal drainage dripping down the back of her throat which is causing her throat to be irritated and cough. Also, c/o watery eyes and allergy symptoms. Requesting orders for Flonase and Zyrtec daily. (V19) to return call. R24's Health Status Note, dated 7/27/2024 at 14:46, documents, Received call back from (V19) - new orders received for Flonase nasal spray, 1 spray in each nostril daily & Zyrtec 10 mg (milligram) daily for allergies. R24's Health Status Note, dated 7/29/2024 at 11:03, documents, Son, came to desk and stated that he was going to take patient to (local hospital) himself at this time. Face sheet and medicine orders copied and given to son. Patient was sitting in wheelchair alert to surroundings, talking with her daughter who was standing beside her. R24's Health Status Note, 7/29/2024 15:44, documents, Resident admitted to hospital Covid positive. R24's Clinical Admission, dated 8/2/24 5:41 PM, documents, admission Details: Arrived by: Arrived by - Other: Facility transport. R24's Hospital History and Physical, dated 7/29/24, documents, Impression: Pyelonephritis vs COVID - 19. Patient tested positive in the ED (Emergency Department) Currently saturating 96 % O2 (oxygen on room air, Patient is asymptomatic, negative, CXR (chest x-ray) shows no evidence for acute pneumonia viral panel negative. 3. On 8/6/24 at 1:05 PM, V20, Agency Certified Nurse's Aide, (CNA), was questioned when she was tested for COVID last, V20 stated, Last week. V20 was questioned if she was tested at the facility or at another facility, V20 stated, I tested myself at home. 4. The facility COVID Outbreak Line List of Residents documents that R30 tested positive on 8/6/24, R45 tested positive on 8/13/24, R38 test positive on 8/6/24, R178 tested positive on 8/4/24, and R6 tested positive on 8/6/24. On 8/6/24 all of these residents except R45 (who was negative at the time) had signage on the door indicating staff must wear a N95 mask, gown, gloves, and eye protection and an isolation cart outside of their doorway. On 8/6/24 at 12:46 PM, V20 CNA was observed passing lunch meal trays on the Skilled 3 hall. V20 was wearing a N95 mask. V20 entered R30's room with her meal tray. V20 did not perform hand hygiene before entering the room. V20 only wore a N95 mask. V20 moved items around the bedside table to make room for the meal tray and set up R30's meal tray. V20 exited the room, went to the lunch tray cart, touched multiple trays looking for R45's meal tray. V20 found the tray and entered R45's room and delivered and set up R45's meal tray. V20 exited the room, went to the lunch tray cart, touched multiple trays looking for R38's meal tray. V20 found the tray, put gloves on and entered R38's room, delivered and set up R38's meal tray. V20 exited the room, removed her gloves, went to the lunch tray cart, touched multiple trays looking for R178's meal tray. V20 entered V20's room, set up R178's meal tray for R178, exited the room, and performed hand hygiene. V20 went to the lunch tray cart and found R6's lunch tray. V20 did not perform hand hygiene before entering the room. V20 moved items around the bedside table to make room for the meal tray and set up R6's meal tray. V20 exited the room and performed hand hygiene. During this meal tray pass, V20 did not wear eye protection or a gown. There were multiple observations of V20 not wearing gloves or performing hand hygiene when entering COVID positive rooms. 5. On 8/8/24 at 11:40 AM at V24, LPN, prepared to administer 650 mg of Acetaminophen to R13. R13's door has signage that documents staff must wear a N95 mask, gown, gloves, and eye protection. R13 has an isolation cart outside of her doorway. V24 entered the room with a N95 mask on only. R13 requested stronger pain medication, V24 exited the room, preformed hand hygiene, obtained a Tramadol pill from the medication cart, and entered R13's room again to provide medication with only a N95 mask on. V24 left the room and performed hand hygiene. The facility COVID Outbreak Line List of Residents documents that R13 tested positive on 8/4/24. 6. On 8/6/24 at 12:18 PM, V7, Licensed Practical Nurse entered R43's room. R43's door has contact isolation signage on the door. R43 enters the room in full PPE and sets the blood glucose monitor on top of R43's bed side table. R43 obtains a blood sample and goes to the doorway. V7 leans out of the door and places the blood glucose monitor on top of the isolation cart outside of the doorway. V7 removes her face mask, gloves, gown, sanitizes her hands, and gets a Dispatch disinfecting wipe and lightly wipes down the blood glucose machine and sets it on a paper towel on top of the medication cart. V7 fails to disinfect the isolation cart. The facility COVID Outbreak Line List of Residents documents that R43 tested positive on 8/4/24. The policy COVID- 19 Testing and Response Plan, dated 8/29/23, documents, Healthcare workers must use proper PPE when exposed to a resident with suspected or confirmed COVID- 19 or other sources of SARS-CO-2. If a resident is suspected or confirmed to have COVID-19 or other respiratory illnesses, at a minimum, HCP (health care provider) must wear an N95 respirator, eye protection, gown, and gloves. If a facility is experiencing an outbreak of COVID-19 or other respiratory illness, at a minimum, HCP must wear a well fitted mask while on the unit or floor experiencing an outbreak. COVID-19 testing is required for any of the following: Symptomatic residents or HCP, even those with mild symptoms of COVID-19, should receive a viral test for SARS-CoV-2 infection as soon as possible. It continues, Outbreak Testing. When using the broad based approach, a facility should continue to test every 3 - 7 days until there are no more positive cases identified for 14 days. It continues, Environmental Infection Control. Dedicated medical equipment should be used when caring for a resident with suspected or confirmed SARS-CoV-2 infection. Reusable equipment must be cleaned and disinfected between residents. The policy Blood Glucose Testing and Monitoring, dated 2/2016, documents, Clean blood glucose meter with Dispatch product if meter is shared between residents. The policy Disinfecting Products, dated 1/1/23, documents, Dispatch Wipes - 3 minute contact time. Based on observation, record review and interview the facility failed to implement infection control practices, failed to wear Personal Protective Equipment (PPE), failed to disinfect multi-use equipment, failed to test residents with COVID-19 symptoms, and failed to ensure residents and staff were tested on COVID-19 days to prevent the spread of COVID-19 infection for 8 of 24 residents (R6, R13, R24, R30, R38, R43, R45, R178) reviewed for infection control in the sample of 55. Findings include: 1. On 8/5/2024 at 11:28AM V23, Licensed Practical Nurse (LPN) donned a gown, placed a surgical mask over a N95 mask, donned gloves, but did not sanitize their hands prior to donning gloves. V23 removed a blood glucose glucometer from a drawer of medication cart and entered R43's room and obtained an accu check. R43 then exited the room with the blood glucose machine and laid it on top of a dispatch wipe on the medication cart. At 11:46AM V23, LPN stated they need to give report to a nurse relieving her. V23 takes the glucometer in dispatch wipe and rubs it few times and places it in drawer of medication cart. R43's physician order (PO) dated 8/5/2024 documents contact/droplet isolation x 10 days. R43's progress notes dated 8/4/2024 documents R43 is positive for COVID 19. The facility infection prevention and control policy and procedure dated revised July 26, 2021, documents the facility uses the CDC guidelines for instruction regarding infection prevention and control practices. The facility Covid -19 testing and response plan dated revised 8/29/2023 documents dedicated medical equipment should be used when caring for a resident with suspected or confirmed SARS-Cov-2 infection. Reusable equipment must be cleaned and disinfected between residents. On 8/12/2024 at 12:25PM, V2, Director of Nursing (DON) stated the facility does not dedicate blood glucose machines to COVID-19 positive residents. V2 stated the facility uses dispatch disinfecting wipes and items are to be cleansed for 3 minutes.
May 2023 4 deficiencies
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

3. On 5/22/23, R69's door has sign posted stating Enhanced Barrier Precautions (EBP). EBP sign on R69's room door states. provider and staff must wear gloves and gown for wound care: any skin opening ...

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3. On 5/22/23, R69's door has sign posted stating Enhanced Barrier Precautions (EBP). EBP sign on R69's room door states. provider and staff must wear gloves and gown for wound care: any skin opening requiring a dressing change. On 05/24/23 at 10:20 AM, V14, Registered Nurse (RN)/ Assistant Director of Nursing, and V16, Licensed Practical Nurse (LPN), performed dressing change for R69. V14 and V16 entered R69's room with gloves, surgical mask but were not wearing gowns. V16 performed dressing change with V14's assistance with neither wearing a gown. On 5/24/2023 at 10:47AM, V14 stated they should have worn gowns in the room when they did the dressing change for R69. On 5/24/2023 at 10:35AM, V16 stated she just started on Monday, but reading that sign she should have worn a gown in the room while performing the dressing change for R69. On 5/24/2023 at 2:15PM, V6, Infection Preventionist, stated she expects staff to wear gowns when doing dressing changes on R69 due to R69 being on EBP's for an open wound. The Facility's Enhanced Barrier Precautions Protocol dated July 26, 2021, states that Enhanced barrier precautions may be considered for wound, PPE (Personal Protective Equipment) (gloves and gowns) should be used during high contact resident care activities. examples of high contact resident activities requiring gown and gloves use include wound care: any skin opening requiring a dressing change. 2. On 05/24/2023 at 09:15 AM, V15, CNA, took R45 into the bathroom, donned gloves without benefit of hand hygiene, placed gait belt on R45 and assisted her to the toilet. V15 removed R45's soiled incontinent brief, placed it in the trash. V15 turned on the water, with the same gloves, placed the clean washcloths in the sink. V15 got a clean incontinent brief, added powder to it and placed in R45's pants. Once the washcloths were wetted, she applied shampoo and body wash to the washcloths. V15 changed gloves, without benefit of hand hygiene, and cleansed R45's perineal area. V15 continued to wear the same soiled gloves to towel dry all areas she cleansed. V15 pulled up R45's pants and assisted her back to her wheelchair still wearing the same soiled gloves. V15 then doffed her gloves and performed hand hygiene. The facility's policy, Hand Hygiene Protocol dated 07/26/2021, documented, During routine resident care. Use an Alcohol Based Hand Sanitizer. It continues, Before moving from work on a soiled body site to a clean body site on the same resident. It continues, Immediately after glove removal. Based on interview, observation and record review, the facility failed to wash hands when needed, change gloves when soiled and wear the proper personal protective equipment to prevent cross contamination for 4 of 18 residents (R3, R72, R47, R69) reviewed for infection control in the sample of 32. Findings include: 1. On 5/23/23 at 10:00 AM, V5, Certified Nurse Aide (CNA), and V7, CNA, entered R3's room to perform incontinent care. R3's incontinent brief was soiled with urine and feces. V7 failed to change her gloves when they became soiled during the care. When care was completed, V7 assisted R3 with rolling over touching R3's bare skin with the same gloves used for incontinent care, applied a new incontinent brief and covered R3 up. On 5/24/23 at 2:21 PM, V6, Infection Preventionist, stated that staff should change gloves when soiled and one pair of gloves should not be used for the process of incontinent care and then putting a new brief or clothing on. 4. On 5/24/2023 at 11:15AM, a sign posted on the wall outside R72's room documents contact and droplet isolation; gloves and gowns should be worn, N95 mask is required. At this time, V17, CNA, entered R72's room with surgical mask and gloves. V17 then exited room, donned a gown, then reentered R72's room. V17 then exited R72's room again, donned N95 mask and reentered 72's room. On 5/24/2023 at 2:15PM, V6, Infection Preventionist, stated that she would expect staff to follow contact and droplet isolation policy. The facility's policy contact and droplet precautions protocol dated, revised July 26, 2021, documents personal protective equipment documents a gown should be applied before room entry. N95 respirator is required.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. On [DATE] at 08:51 AM, (Facility) Total Rehab 2 Medication cart was checked with V13, LPN. In the top of the cart was an Albu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. On [DATE] at 08:51 AM, (Facility) Total Rehab 2 Medication cart was checked with V13, LPN. In the top of the cart was an Albuterol Inhaler, opened, not dated and not labeled with a resident's name. V13 stated that she did not know who the inhaler belonged to. 4. On [DATE] at 09:05 AM, V14, Registered Nurse (RN)/ Assistant DON (ADON), was present when the skilled medication room was checked. The refrigerator was unlocked by V14 and there were 4 Bisacodyl 10 milligram suppositories, not in a package, not labeled and not dated in the refrigerator. On [DATE] at 09:50 AM, V2, DON, stated that the Bisacodyl suppositories are a stock medication and can be used on any resident who has an order. V2 continued to state that she would expect suppositories to be in a zip lock bag and dated. On [DATE] at 11:35 AM, V2 stated that they do not have a stock medication policy. Drug Insert for Lantus, dated 06/2022, documented, Do not use Lantus after the expiration date stamped on the label or 28 days after you first use it. The facility's Pharmaceutical Service Policy and Procedure Manual, undated, documented, Drug Packaging and Labeling Specifications, It continues, III. ALL medication for each specific resident shall be labeled with the following information, It continues, C. Resident's name, room and bed number. It continues, G. Expiration date of drug. The Resident Census and Conditions of Residents, CMS-672, dated [DATE], documents that the facility has 86 residents living in the facility. Based on interview, observation and record review, the facility failed to discard expired and discontinued medications and label and date medications. This error has the potential to affect all 86 residents living in the facility. Findings include: On [DATE] at 9:45 AM, the zone 2 medication cart was observed with V4, Licensed Practical Nurse (LPN). 1. R16's Lantus (Glargine) insulin pen has an opened-on date of [DATE]. R16's Physician Orders, dated [DATE], documents, Insulin Glargine Solution Pen Injector 100 unit/ ML (millimeter). Inject 5 unit subcutaneously at bedtime related to Type 2 Diabetes Mellitus without complications. 2. R5's Albuterol inhaler had an expiration date of 10/22. R5's Physician Orders, dated [DATE], fails to document an order for an Albuterol inhaler. On [DATE] at 10:00 AM, V4, LPN, stated, (R5) never uses that inhaler. (R16) doesn't use the Lantus that much. (R5) doesn't even have on order for that inhaler. I think she got that a while ago when she had pneumonia. On [DATE] at 3:45 PM, V2, Director of Nurses (DON), stated that insulin pens should not be used after 30 days of opening and that a discontinued medication should be discarded.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0809 (Tag F0809)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On 05/23/2023 at 10:23 AM, R25 stated that at night a big pan of snacks are brought out and put behind the nurses station but...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On 05/23/2023 at 10:23 AM, R25 stated that at night a big pan of snacks are brought out and put behind the nurses station but it is not brought to their rooms or offered that way. The snacks are usually cookies, cakes or graham crackers. R25's Minimum Data Set (MDS), dated [DATE], documented that her cognition was intact. 3. On 05/23/2023 at 10:23 AM, R36 stated that pan of snacks are brought out at night and put behind the nurses station but it is not brought to their rooms or offered that way. The snacks are usually cookies, cakes or graham crackers. R36's MDS, dated [DATE], documented that his cognition was intact. 4. R34 stated that she is not offered a snack at night and that sometimes her blood sugars the next morning are affected like they are low. R34's MDS, dated [DATE], documented that her cognition was intact. 5. R42 stated that it is around 16 hours between supper and the next day's breakfast. She continued to state that breakfast lunch and supper are all too close together. R42's MDS, dated [DATE], documented that her cognition was intact. The Resident Census and Conditions of Residents, CMS-672, dated 5/22/23, documents that the facility has 86 residents living in the facility. Based on interview, observation and record review, the facility failed to provide a substantial snack at nighttime. The failure has the potential to affect all 86 residents living in the facility. Findings include: 1. On 05/23/23 at 8:37 AM, the breakfast service began in the main dining room. On 5/23/23 at 9:00 AM, V3, Dietary Manager, stated that the mealtimes are 8:00 AM, 12:00 PM and 5:00 PM. (This leaves a 15-hour time frame between meals overnight without a substantial snack). On 5/23/23 at 3:45 PM, V12, Certified Nurse Aide (CNA), stated that dinner is served at 5:00 PM. V12 stated that the CNAs have a snack box with a variety of snacks in it and they go to each room and ask them what type of snack they want. V12 stated they have a variety of cookies and cakes. On 5/24/23 at 8:30 AM, V13, Licensed Practical Nurse (LPN), stated, There is a snack box that has a snack in it. The snacks vary like cheese crackers, cakes, pies and graham crackers. The staff take the snacks and go and offer the regular residents a snack. The VTR (facility Total Rehab) patients are just asked if they would like a snack. On 5/24/23 at 2:45 PM, V3 stated that he did not realize that staff were not taking snacks out to the residents. V3 stated that the snacks are crackers, cookies and things like that. V3 was questioned if he thought that was a substantial snack and he agreed that it was not. The facility provided Dining Room Mealtimes, undated, documents, Breakfast 7:00 AM - 9:00 AM. Lunch 12:00 PM - 1:00 PM. Supper 5:00 PM - 6:00 PM. The facility failed to follow these mealtimes.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on interview, observation and record review, the facility failed to store and serve food to prevent food borne illness, maintain kitchen storage in a sanitary fashion and assist a resident with ...

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Based on interview, observation and record review, the facility failed to store and serve food to prevent food borne illness, maintain kitchen storage in a sanitary fashion and assist a resident with dining with gloves on. This failure has the potential to affect all 86 residents living in the facility. Findings include: 1. On 05/22/23 at 8:30 AM, the kitchen was entered. The refrigerator in the kitchen had 1 container of cheese that had a use by date of 5/14/23, 1 container of macaroni salad that had a use by date of 5/18/23 and 1 container of three bean salad that had an use by date of 5/21/23. The walk-in refrigerator had a single premade salad on a shelf that was not covered. A large stainless steel rectangle storage container with multiple pounds of cooked ground beef that was dated cooked 5/22/23 was on a shelf that had items on the rack above. The lid to the container was open so 50% of the ground beef was not covered. The dry storage room had a large cardboard box of Styrofoam storage containers sitting on the floor. 2. On 05/23/23 at 12:10 PM, the noon meal was served from the steam table in the kitchen. One of the substitute meals was a hamburger or a sloppy joe. V8, Cook, would take a bun out of the bun bag with her gloved hand that she has been using during the service touching all the ladles, plates and trays. The main meal was Lasagna and a bread stick. V9, Dietary Aide, placed the bread stick onto the plate with a gloved hand that she has used throughout the service. V8 removed her gloves, went and got 2 new scoops, got a pair of gloves, put a glove on the right hand and with the ungloved left hand rubbed her eyebrow / forehead area then put a glove on that hand. The bottom of the portable rack that holds the plate covers was covered with debris and dry spillage. The bottom of the rack that holds the food trays is covered with food debris and brown debris. 3. On 5/23/23 at 12:40 PM, V7, Certified Nurse Aide (CNA), was assisting R18 with his hamburger. V7 was not wearing gloves. V7 picked up R18's hamburger and tore off a section of the bottom hamburger bun. V7 then flipped the burger over into the palm of her hand and patted the top of the burger to secure hamburger top bun then handed the hamburger back to R18. On 05/23/23 at 3:07 PM, V3, Dietary Manager, stated that nothing should be stored on the floor of the dry storage room, no out of date food should be in the refrigerator, if gloves are changed hands should be washed, single serve items should be placed on the tray with a utensil and staff should not be touching residents' food without gloves on. The Food Labeling and Dating, dated 02/22, documents, 4. Once refrigerated or frozen items are properly labeled, they need to be used or disposed of according to the Refrigerator and Freezer Storage Chart. It continues, Use by date is the last date recommended for the use of the product while at peak quality. The policy Hand Washing and Glove Use, dated 02/22, When should hands be washed? Before putting on new, single use gloves and between glove changes. The Resident Census and Conditions of Residents, CMS-672, dated 5/22/23, documents that the facility has 86 residents living in the facility.
Aug 2022 3 deficiencies 2 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to identify, monitor and provide treatments as ordered to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to identify, monitor and provide treatments as ordered to prevent the worsening or formation of pressure ulcers for 3 of 4 residents (R41, R6 and R22) reviewed for pressure ulcers in the sample of 37. This failure resulted in R41's Stage III pressure ulcer worsening to an unstageable pressure ulcer. Findings include: 1. R41's Current Face Sheet Documents R41 was readmitted on [DATE] with diagnoses of Peripheral Vascular Disease, and Chronic Kidney Disease. R41's Minimum Data Set (MDS) dated [DATE] documents R41 is cognitively intact and requires extensive assistance of one staff member for transfer, dressing, toileting and personal hygiene. R41's Care Plan dated 8/4/22 documents to provide wound care per treatment order. R41's Braden Pressure Ulcer assessment dated [DATE] documents R41 is a high risk for pressure ulcers. R41's Physician Order (PO), start date 7/29/22 documents Silver sulfadiazine cream 1% Apply to Left lateral foot topically every day shift for Pressure Injury. Cleanse wound with normal saline, apply cream to open area, apply dry gauze and cover with optifoam daily. R41's Physician Order (PO), start date 7/29/22, documents Apply Double Cream to left inner ankle for excoriation daily, every day shift. On 08/09/22 at 11:16 AM, V14 Licensed Practical Nurse, Wound Nurse, provided wound dressing changes to R41. R41's left heel and left outer ankle (lateral foot) old dressing was dated 8/7. R41's left lateral foot had a black scabbed area with a small amount of clear drainage on R41's old left lateral dressing noted. No measurement was taken. R41's right heel old dressing was dated 8/6. V14 verified the dates on R41's dressing. On 8/10/22 at 9:31 AM, V14, stated she wasn't able to get all the treatments done on Monday so R41 had left R41's wound dressings to be done by the staff nurses and they did not get done. V14 verified that R41 had an order for daily silver sulfadiazine and double cream and that R41 had old dressing dated 8/7/22 on left foot and a right heel dressing dated 8/6/22 that had not been changed daily. V14 states she notified day and night shift and they were supposed to do the treatments if she is not here, and they did not get to since date is from 8-6 and 8-7. V14 states resident gets silver and double cream daily but has not gotten as ordered. R41's Skin assessment dated [DATE] documents R41 has a left heel pressure ulcer 3 centimeters (cm) by (x) 2.8 cm, right heel pressure 5.7cm x 4.8 cm and a left outer ankle pressure ulcer 3.4 cm x 2 cm x 0.2 cm, stage 3 pressure ulcer. R41's Skin assessment dated [DATE] documents R41's left heel pressure ulcer is 2.1cm x 1.3 cm, Right heel pressure, 4.7cm x 4.5 cm x 0.1cm and left outer ankle (lateral foot) pressure ulcer 4.3 cmx 3.2 cm x .01 cm stage 3. R41's Treatment Administration Records document R41 received ordered daily treatment to left inner ankle and left lateral foot on 8/6 and 8/7/22, however observation on 8/9/22 of R41's intact wound dressing and interview with V14 verified treatment had not been completed since 8/6 and 8/7/22. On 08/11/22 11:18 AM V2, Director of Nursing (DON) stated she expects staff to measure wounds weekly, expects staff to document accurately when treatments are done and expects wound treatment to be done per physician orders. 08/11/22 11:51 AM, V15, R41's Medical Doctor stated she was not aware R41 had not been getting the ordered topical medications of silver and double cream. R41 stated she expects the facility to follow the order. The Facility's Wound and Ulcer Policy and Procedure dated 1/10/2018 documents: It is the policy of this facility to provide nursing standards and for assessment, prevention, treatment, and protocols to manage residents at any level of risk for skin breakdown and for wound management. Protocols may include any or all of the following based upon the needs and condition of the resident. Additional measures may be added at the discretion of the facility. Weekly skin checks, changes in condition are promptly reported. When a resident is found to have a wound: document assessment of the wound, initiate treatment protocol, document wound/ulcer treatment on treatment administration record, Assessment of progress toward healing is completed at least weekly, if there is regression, the physician is notified of the condition change. treatment per physician orders until the wound and/or ulcer is healed. 2. R22's admission Record, print date of 8/10/22, documents that R22 was admitted on [DATE] with diagnoses of End Stage Renal Disease, Type 2 Diabetes, Hypertension and fracture of the left femur (7/22/22). On 8/9/22 at 8:31 AM, R22 was in the dining room with left leg immobilizer covering her pants. R22's MDS, dated [DATE], documents that R22 is cognitively intact, requires extensive assistance of 2 staff members for bed mobility and R22 is totally dependent on 2 staff members for transfers. R22's Ulcer/Wound documentation, dated 7/23/22, document, Date ulcer/wound was initially identified: 7/23/22. L (left) heel outer Pressure 0.3 (cm) length, 0.4 (cm) width, 0.1 (cm) depth. Suspected Deep Tissue Injury. Peri wound Skin: Deep purple tissue over bony prominence. R22's Ulcer/Wound documentation, dated 7/27/22, document, Date ulcer / wound was initially identified: 7/23/22. Left heel. Pressure 1.7 length, 1.3 width, 0.1 depth. Suspected Deep Tissue Injury. Peri wound Skin: area is purple in color, skin intact. There were no documented Ulcer/Wound assessment in R22's medical record from 7/27 through 8/10/22. R22's July and August 2022 Treatment Administration Records (TARs), documents, Left heel: Cleanse area with skin integrity, pat dry, apply xeroform open area, cover with optifoam gentle. Change daily. Float heels on pillow when in bed. Start date 7/25/22. There was no documentation R22's treatment was done on 7/26/22, 7/28/22 and 8/1/22. R22's Physician's Order, dated 8/1/22 with start date of 8/2/22, documented Left heel: Cleanse area with skin integrity, pat dry, apply skin prep, cover with optifoam gentle. Change daily. Float heels on pillow when in bed. Every day shift. R22's Ulcer/Wound documentation, dated 7/23/22, document, Date ulcer/wound was initially identified: 7/23/22. Right buttock 2.5 cm length, 3.3 cm width, 0 depth. Stage 1. Peri wound Skin: intact but fragile. Scant drainage. There was no documented Ulcer/Wound assessment in R22's medial record from 7/23/22 through 8/9/22. R22's July 2022 TAR documents, Right buttocks: Cleanse area with Skin integrity, pat dry and apply Exuderm change Q (every) 3 days every day shift every 3 day(s) for open area -Start Date 07/25/2022 0600 D/C (discontinue) 07/28/2022. R22's August 2022 TAR documents Right buttocks: Cleanse area with Skin integrity, pat dry and apply Exuderm change Q 3 days every night shift every 3 day(s) for open area -Start Date 07/28/2022. R22's Ulcer/Wound documentation, dated 8/9/22, document, Date ulcer / wound was initially identified: 7/23/22. Right buttock 1.5 cm length, 1.6 cm width, 0.1 depth. Stage II. Peri wound Skin: Area has a 100% granulation tissue with macerated edges. Scant drainage. R22's pressure ulcer had increased in depth and was now classified as a Stage II pressure ulcer. R22's Ulcer/Wound documentation, dated 7/23/22, document, Date ulcer/ wound was initially identified: 7/23/22. Left ankle (outer) bruising 0.7 cm (centimeters) length, 0.7 cm width, 0 depth. Unstageable. There was no other Ulcer/Wound documentation in R22's medical record regarding R22's left outer ankle pressure ulcer/pressure injury. There were no treatments orders documented in R22's medical record for R22's left ankle pressure ulcer. R22's Ulcer/Wound documentation, dated 7/23/22, document, Date ulcer / wound was initially identified: 7/23/22. Right inner ankle (outer) pressure 0.5 cm (centimeters) length, 0.8 cm width, 0.1 depth. Suspected Deep Tissue Injury. Peri wound Skin: Deep purple tissue over bony prominence. There was no other wound/pressure documentation for R22's medical record regarding R22's right ankle pressure ulcer/pressure injury. There were no treatments orders documented for R22's right ankle in R22's medical record. R22's Ulcer/Wound documentation, dated 8/9/22, documents, Date ulcer / wound was initially identified: 7/23/22. Right heel: Pressure. 1.0 length, 0.9 width, 0.1 depth. Suspected Deep Tissue Injury. Peri wound: Area is purple in color skin intact. There was no other wound/pressure ulcer documentation in R22's medical record prior to 8/9/22 regarding R22's right heel pressure ulcer/pressure injuries. R22's July and August TARs document, Right heel: Clean heel with skin integrity, pat dry, apply skin prep and allow to air dry. Cover with Optifoam gentle. Change daily. Float heels on pillow when in bed every day shift for soft heel. -Start Date 07/25/2022 0600. R22's TAR does not document R22's treatment to her right heel was completed on 7/26/22 and 7/29/22. R22's Ulcer/Wound documentation, dated 8/9/22, documents, Date ulcer / wound was initially identified: 8/09/22. Coccyx. Pressure. 10 (cm) length. 8.5 (cm) width. 0.1 (cm) depth. Stage II. Peri wound: Area has small stage 2 pressure injuries with DTI (deep tissue injury) surrounding. New treatment in place. Scant drainage. R22's August 2022 TAR documents, Cleanse area on coccyx and apply exuderm to coccyx and change every three days and PRN. start date of 8/9/22. On 08/10/22 at 09:04 AM, V14, stated, that one week was really busy and that is why the measurements weren't done and that she did not realize that she had went over 2 weeks without measurements. On 08/10/22 3:35 PM, V14, Licensed Practical Nurse/Wound Nurse changed R22's dressings to the left heel and right heel. V14 removed R22's left heel old dressing. R22's left outer heel has an area the approximate size of a quarter that is covered in a scab, then there is a line that runs down to the back of the heel with a small open slit in the heel. The area was cleansed, and sure prep was applied then covered with a foam dressing. R22's left outer upper ankle had a deep tissue injury the approximate size of a dime. The area appears to be from the immobilizer brace that R22 is wearing. No dressing/treatment was applied. R22's right outer heel pressure ulcer has pale pink skin over it. R22's coccyx wounds were unable to be observed related to R22's extreme pain. R22's Order Summary Report, print date of 8/10/22, documents, Cleanse area on coccyx and apply exuderm to coccyx and change every 3 days and PRN (as needed). as needed. Cleanse area on coccyx and apply exuderm to coccyx and change every three days and PRN. every night shift every 3 days. Left heel: Cleanse area with skin integrity, pat day, apply skin prep, cover with optifoam gentle. Change daily. Float heels on pillow when in bed. every day shift. Right heel: Clean heel with skin integrity, pat dry, apply skin prep and allow to air dry. Cover with Optifoam gentle. Change daily. Float heels on pillow when in bed every day shift for soft heel. On 8/11/22 at 11:19 AM, V2, Director of Nursing stated, I would have expected that the nurses would have caught (R22's) coccyx wound before it got as big as it did. 3. R6's admission Record, dated 8/10/22, documents that R6 was admitted [DATE] and has diagnoses of Major Depressive Disorder and Hypertension. R6's MDS, dated [DATE], documents R6 is severely cognitively impaired and requires extensive assistance of 1 staff member for dressing. R6's Health Status Note, dated 7/31/22, documents, Area on res (resident) left outer ankle has re-opened, area measures 1cm (centimeters) X 1cm. TX (treatment) was initiated as follows: Cleanse with wound cleanser, pat dry and sure prep peri wound. Apply Xeroform to wound bed and cover with dry drsg (dressing). R6's Ulcer/Wound documentation, dated 7/3/22, documents, L (left) outer heel blister 3.0 (cm) x 2.5 (cm) x 0.1 (cm). R6's Ulcer/Wound documentation, dated 8/2/22, documents, L lateral heel blister 2.7(cm) x 2.3 (cm) x < 0.1 (cm). Peri wound: Blistered opened up. Area is 75% macerated with some drainage and 25 % granulation tissue. R6 has no other wound documentation available for review regarding R6's pressure ulcers from 7/3/22 through 8/2/22. On 08/08/22 at 1:53 PM, V14 removed R6's shoe to change R6's pressure ulcer dressing on his left outer foot. There was no pressure ulcer dressing on R6's pressure ulcer. The wound bed is red and approximately the size of a dime. On 8/8/22 at 1:55 PM, V14 stated, He should have a had a dressing on it maybe it was his shower day.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to identify, monitor and implement interventions to address weight los...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to identify, monitor and implement interventions to address weight loss for 1 of 3 residents (R34) reviewed for weight loss in the sample of 37. This failure resulted in R34 having a significant weight loss of 47.3 pounds indicating a 28.3% weight loss in 6 months. Findings include: R34's admission Record, print date of 8/10/22, documents that R34 was admitted on [DATE] and has diagnoses of Neuropathy, Gastro - Esophageal Reflux Disease without esophagitis. R34's Minimum Data Set, dated [DATE], documents that R34 is cognitively intact and requires supervision and one staff member physical assist for dining. R34's Weight Record documents the following dates, times and pounds weighed: 8/9/2022 10:01 119.5 Lbs. (pounds) 8/3/2022 14:02 119.0 Lbs. 8/3/2022 10:18 119.0 Lbs. 8/2/2022 12:26 119.0 Lbs. 8/2/2022 10:43 119.0 Lbs. 8/2/2022 08:49 119.0 Lbs. 7/27/2022 11:36 131.0 Lbs. 5/3/2022 17:55 161.6 Lbs. 4/19/2022 10:35 158.5 Lbs. 4/19/2022 09:49 158.5 Lbs. 4/1/2022 11:26 163.6 Lbs. 3/14/2022 15:50 155.0 Lbs. 3/1/2022 09:51 175.2 Lbs. 2/22/2022 16:26 168.0 Lbs. 2/21/2022 09:44 168.4 Lbs. 2/20/2022 10:57 168.0 Lbs. 2/19/2022 10:30 166.8 Lbs. 2/18/2022 12:19 166.8 Lbs. There was no documented weight in June 2022. This weight log documents R34 had a significant weight loss of 47.3 pounds indicating a 28.3% weight loss in 6 months. R34's Health Status Note, dated 6/3/22, documents, Another call out to (V16 Physician) office to request orders regarding res. c/o (complaint of) gastric reflux. Also requested a PRN (as needed) order for Zofran per res (resident). R34's Health Status Note, dated 6/15/22, documents, RD Note-Weight/Skin Review-HT:62 in (inches). Wt:145#'s. BMI=26.5 wnl (within normal limits). DBWR (desired body weight range) =104-148#'s. Wt. within DBWR. Per weight exception report resident had 10.3% decrease in weight times 1 month and 13.1% decrease in weight times 4 months. Noted resident currently on ABT for UTI. Diet Rx: Reg, Reg, thin liquids Appetite is ~51% at meals currently. Meds reviewed and noted tramadol and Amoxicillin added since last review that may decrease appetite and weight; and gabapentin added that may increase appetite and weight. Per 6/13-pressure wound report resident has pressure wounds on left heel, left big toe, and LLE rear times 2. Resident remains on Vit C, Zinc and MVI w/minerals that supports healing. See recommendation to add Liquid Protein 30ml's one time per day to meet her needs for weight maintenance and wound healing of multiple wounds. Monitor and refer to RD Prn. R34's Health Status Note, dated 7/13/22, documents, per 7/13 wound report resident has pressure wound on left heel and left big toe and DTI (Deep Tissue Injury) on right heel. Diet Rx (prescription): Reg (regular), Reg, thin liquid with Liquid Protein 30 ml one time per day. Appetite is ~26-50% of meals currently. Current wt. (weight): 157#'s. BMI (body mass index) =28.7H DBWR (desired body weight range) =104-148#'s. Wt. above DBWR but within UBWR for resident. Per weight exception report resident had 8.3% increase in weight times 1 month and 10.4% decrease in weight times 4 months. No new nutrition related med (medication) changes since last review. Resident remains on MVI (multivitamin) w (with)/minerals, Vit C (vitamin C) and Zinc that supports healing. No new labs to assess. No changes recommended at this time. Diet and wound supplement along with vitamins and minerals remains appropriate to support healing. Monitor and refer to RD Prn. (Registered Dietician) On 8/11/22 at 11:19 AM, V2, Director of Nurses (DON), stated that she just noticed (R34's) weight loss at the end of July. V2 also stated that the facility does weekly meeting to discuss weight loss and (R34) did not get noticed until the end of July. V2 also stated that R34 should have been weighed every month. V2 stated that R34 was moved from the rehabilitation wing to the room that she is in and maybe that caused some of the weight loss and also, she was put on Tramadol. V2 stated that R34 did have complaints of acid reflux and she has been seen and received medication for it. V2 stated that she did have an esophagram and she needs to see a specialist. On 8/11/22 at 1:19 PM, V16, Physician, stated, I am an outpatient internal medicine doctor. (R34) is usually brought to my office by someone. I last saw her on July 27, 2022 and she was concerned about her wounds and her pain. I was unaware. I can only treat what I am told. I was unaware of her weight loss. She is now malnourished. This will not help her wound healing. She needs to be on a calorie count, fortified foods and supplements. I am not sure if her weight loss is a medical problem or it's just because she does not feel good. She has pain from those wounds. We should try and get her pain under control and maybe that will help. R34's August 2022 Order Summary Report, documents, Weekly weights x 4 in the morning every Tue (Tuesday), Wed (Wednesday) for maintenance for four weeks. Start date 7/27/22. Regular diet, thin texture. Liquid Protein 30 ML (milliliters) in the morning for wound healing. The Facility's Weight Management Policy and Procedure with a revision date of 2/2016 documents, Each resident will be weighed at least once a month on a predetermined schedule. All residents will be monitored for significant weight changes to assure maintenance of acceptable parameters of body weight. Residents will be weighed using the same scale and in a consistent manner unless clinical condition warrants the use of a different scale or an altered manner. A change in scale or method will be noted if this occurs. A resident with a weight fluctuation of greater than five pounds (+ or -) will be re-weighed for accuracy. The new weight will be recorded in the medical record. Monthly weights will be obtained by the 10th of each calendar month and the Dietary Manager or designee will review the monthly weights by the 10th of the month. All scales will be calibrated at least monthly by the Facilities staff or their designee. At least monthly, resident weights will be compared to prior weights to identify any significant, severe or insidious weight changes. The Weight and Vitals Exception Report will be reviewed weekly by dietary staff to determine significant weight changes. Parameters of a significant weight change per OBRA (Omnibus Budget Reconciliation Act) guidelines will be used. Weight loss that occurs quicker than the OBRA guideline parameters will be addressed as they occur. (Example: If a 10% weight loss occurs in four months, the weight loss will be addressed at that time.) OBRA weight change parameters document significant change as 5% in 30 days or 10% change in 180 days. Any resident with a significant or insidious weight change will be referred to the dietitian for assessment of the residents' condition. They dietitian will implement any necessary clinical interventions or make recommendations regarding diet and supplementation to the physician. The physician will be notified of any significant weight change and be made aware of any recommendations made by the dietitian. The POA (power of attorney) for health care will be notified of significant weight changes. The interdisciplinary care plan team will assess the resident's overall condition to see if the weight change impacts more than one area of the resident's health status. A significant change assessment will be completed if there is a consistent pattern of changes, with either two or more areas of improvement/decline.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to ensure food was stored in a manner which prevents potential contamination. This has the potential to affect all 84 residents ...

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Based on observation, interview, and record review, the facility failed to ensure food was stored in a manner which prevents potential contamination. This has the potential to affect all 84 residents living in the facility. Findings include: On 8/9/2022 at 8:55 AM in the first standing refrigerator there was a tray of assorted beverages covered with foil. There was a sticker with handwritten dates on the tray, but there was no way to distinguish the contents of each individual beverage. On 8/9/2022 at 9:05 AM in the walk in refrigerator there was a cart covered with plastic that contained ten trays of food. The covering did not reach the bottom of the cart, and the bottom four trays were completely exposed to air. These four trays included approximately 8 individual cups of cottage cheese, 40 individual cups of melon, and 20 slices of chocolate cake on individual dishes. On 8/9/22 at 9:07 AM, V5, Dietary Manager, stated, I would expect all items to be covered, labeled, and dated. Yes, of course. On 8/9/2022 at 9:10 AM in the walk in freezer there was a clear plastic bag of steak fries that had been opened but was not dated or labeled. There was a plastic bag with six (approximately 8 ounce) pieces of an unknown meat that was previously opened but had not been labeled or dated. V5, Dietary Manager, stated, These are pork cutlets. The Facility's Food Labeling and Dating policy dated 2/2022 documents, Labeling and dating food is important to assure foods are used in a timely manner. Proper food labeling includes: name of product, date stored, and in some cases the time of the day. The food must be labeled and dated if it is removed from its original container. The Resident Census and Condition of Residents Form, (CMS 672), dated 8/8/2022 documents the facility has 84 residents residing in the facility.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Illinois facilities.
Concerns
  • • Multiple safety concerns identified: 4 harm violation(s). Review inspection reports carefully.
  • • 14 deficiencies on record, including 4 serious (caused harm) violations. Ask about corrective actions taken.
  • • Grade D (40/100). Below average facility with significant concerns.
  • • 67% turnover. Above average. Higher turnover means staff may not know residents' routines.
Bottom line: Trust Score of 40/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Villa Health Care East's CMS Rating?

CMS assigns VILLA HEALTH CARE EAST an overall rating of 3 out of 5 stars, which is considered average nationally. Within Illinois, this rating places the facility higher than 99% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Villa Health Care East Staffed?

CMS rates VILLA HEALTH CARE EAST's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 67%, which is 20 percentage points above the Illinois average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Villa Health Care East?

State health inspectors documented 14 deficiencies at VILLA HEALTH CARE EAST during 2022 to 2025. These included: 4 that caused actual resident harm and 10 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Villa Health Care East?

VILLA HEALTH CARE EAST is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by HERITAGE OPERATIONS GROUP, a chain that manages multiple nursing homes. With 109 certified beds and approximately 90 residents (about 83% occupancy), it is a mid-sized facility located in SHERMAN, Illinois.

How Does Villa Health Care East Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, VILLA HEALTH CARE EAST's overall rating (3 stars) is above the state average of 2.5, staff turnover (67%) is significantly higher than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Villa Health Care East?

Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's high staff turnover rate and the below-average staffing rating.

Is Villa Health Care East Safe?

Based on CMS inspection data, VILLA HEALTH CARE EAST has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in Illinois. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Villa Health Care East Stick Around?

Staff turnover at VILLA HEALTH CARE EAST is high. At 67%, the facility is 20 percentage points above the Illinois average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Villa Health Care East Ever Fined?

VILLA HEALTH CARE EAST has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Villa Health Care East on Any Federal Watch List?

VILLA HEALTH CARE EAST is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.