EVERCARE OF SWANSEA

1405 NORTH SECOND STREET, SWANSEA, IL 62226 (618) 233-6625
For profit - Individual 94 Beds EVERCARE SKILLED NURSING Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#518 of 665 in IL
Last Inspection: October 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Evercare of Swansea has received a Trust Grade of F, indicating significant concerns about the care provided. Ranking #518 out of 665 facilities in Illinois places it in the bottom half, and #10 out of 15 in St. Clair County suggests that only a few local options are better. The facility is worsening, with issues increasing from 16 in 2024 to 25 in 2025. Staffing is a notable weakness, with a poor rating of 1 out of 5 stars and a troubling turnover rate of 61%, which is higher than the Illinois average of 46%. Specific incidents of concern include a failure to follow a resident's advanced directives, resulting in unnecessary emergency interventions, and two residents eloping from the facility due to inadequate supervision, highlighting serious safety risks.

Trust Score
F
0/100
In Illinois
#518/665
Bottom 23%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
16 → 25 violations
Staff Stability
⚠ Watch
61% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$22,994 in fines. Higher than 71% of Illinois facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 11 minutes of Registered Nurse (RN) attention daily — below average for Illinois. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
69 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 16 issues
2025: 25 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Illinois average (2.5)

Significant quality concerns identified by CMS

Staff Turnover: 61%

15pts above Illinois avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $22,994

Below median ($33,413)

Minor penalties assessed

Chain: EVERCARE SKILLED NURSING

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (61%)

13 points above Illinois average of 48%

The Ugly 69 deficiencies on record

2 life-threatening 6 actual harm
Aug 2025 6 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

Based on interview and record review, the facility failed to initiate, implement, and add progressive care plan intervention for 2 of 3 residents (R5 and R8) reviewed for falls in a sample of 23. This...

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Based on interview and record review, the facility failed to initiate, implement, and add progressive care plan intervention for 2 of 3 residents (R5 and R8) reviewed for falls in a sample of 23. This failure resulted in R5 falling and sustaining a laceration to his head and R8 falling and sustaining a fracture to her left wrist. Finding Include:1. R8's admission Record, print date of 08/05/25, documented R8 has diagnoses of but not limited to Multiple Sclerosis and other abnormalities of gait and mobility. R8's Minimum Data Set (MDS), 05/27/25, documented R8 is cognitively intact with a brief interview of mental status (BIMS) of 14 out of 15 and she requires substantial/maximum assistance from staff for toileting hygiene and she requires partial/moderate assistance with transfers from bed to chair and toilet transfers.R8's Baseline Care Plan, dated 05/16/25, documented under section Functional Abilities and Goals- Mobility for toilet transfer: The ability to get on and off a toilet or commode not assessed/no information. Under safety risks does resident have a history of falls? There was no documentation noted. R8's Care Plan, admission date of 05/16/25, documented R8 has had an actual fall with injury to left wrist Poor Balance, Poor communication/comprehension, Unsteady gait (Date initiated 07/03/25). Goal: resident's left wrist will resolve without complication by review date. Interventions include but not limited to Resident will ask for assistance with transfers.R8's Un-witnessed Fall, dated 07/02/25 at 10:50 AM, documented the nurse heard someone yelling for help, sound coming from 200 hall shower room. Resident observed sitting on the floor near toilet in shower room. No emergency light flashing for assistance at time of incident. Resident stated I fell trying to go to the bathroom. I think I broke my hands and wrists when I fell. A full body assessment was completed and there was bruising noted to the back of bilateral hands. STAT x-ray was ordered. Predisposing Physical Factors were gait imbalance, predisposing situation factors ambulating without assist and during transfer.R8's Progress Notes, dated 7/2/2025 at 11:08 AM, documented Incident Note Nurse heard someone yelling for help, sound coming from 200 hall shower room. Resident observed sitting on the floor near toilet in shower room. No emergency light flashing for assistance at time of incident. Resident stated I fell trying to go to the bathroom. I think I broke my hands & wrists when I fell. Full body assessment completed. Bruising noted to BILAT (bilateral) wrists. ROM (range of motion) WNL (within normal limits) to BILAT Upper extremities. ROM WNL to BILAT Lower extremities. Resident stated she did not hit her head. C/O (complained of) pain to wrists/hands BILAT. No other c/o pain noted. Resident assisted to toilet and into w/c (wheelchair) after. Ice applied to BILAT wrists/hands. STAT X-rays orders of BILAT upper extremities. MD (medical doctor), DON (director of nursing), Administrator made aware immediately. POA (Power of Attorney) to be made aware.R8's Progress Notes, dated 7/2/2025 at 11:37 AM, documented Note Text: Biotech Xray Tech here to obtain x-rays of BILAT wrists/hands. Awaiting results.R8's Progress Notes, dated 7/2/2025 at 2:55 PM, documented POA contacted and given update on results (negative/no Fx's (fractures) noted) and assured that if any new orders are received, she would be notified.R8's Progress Notes, dated 7/3/2025 at 10:53 AM, documented Biotech called back with update stating that the Medical Director will be reviewing the reading we received from yesterday's x-ray since there had been a discrepancy in reading with new results stating the L (left) wrist has a transverse fracture of the distal radius.R8's X-ray report, dated 07/02/25, documented Findings: There is no significant soft tissue swelling appreciated. There is a traverse fracture of the distal radius. Impression: transverse fracture of the distal radius.R8's Progress Notes, dated 7/3/2025 at 12:56 PM, documented Ambulance arrived to transport resident to local hospital related to (r/t) left wrist swelling r/t fall. Bruising and visible swelling to Left wrist. Able to make needs know and voice discomfort upon discharge (d/c). Refused noon medication upon leaving. R8's Physician's Orders, dated 07/07/25, Occupational Therapy (OT) clarification order: OT to treat 3-5x/wk (times/week) x 41 days for ADL retraining, neuro re-ed, therapeutic activities, therapeutic exercise and group therapy as per Plan of Care (POC). R8's Physician's Orders, dated 07/08/25, documented Physical Therapy (PT) clarification order: Skilled PT 3-5x/week for 41 days with treatment to include therapy exercises (ex), therapy activities (act), neuro re-ed, gait training, group and manual therapy for treatment of diagnoses M62.81 and R26.81 per PT initial POC. R8's Illinois Department of Public Health Long- Term Care Facility & IID- Serious Injury Incident and Communicable Disease Report, Incident Date of 07/03/25, documented Final Report R8 had a fall with physical harm or injury. She uses a wheelchair and is a transfer with two assists. R8 is interviewable, can make informed decisions, and is alert and oriented times three. The conclusion: R8 suffered a transverse fracture of the distal radius to the left wrist during a fall where she was transferring without asking for assistance. R8 does have several diagnoses that would make her more susceptible to fractures. Root cause of that fall was due to R8 lack of safety awareness which is shown by not asking for assistance or use of a call light, nor did she turn on the lights while trying to self-transfer. R8 was educated (BIMS 14) and reminded to use call light system if needing assistance. R8 stated understanding. On 08/19/25 at 9:05 AM, R8 had an orange plaster cast on her left hand and wrist. She (R8) said she fell while trying to go to the bathroom. She said she was using the bathroom in the shower room when she fell. She said there was no handrail to help her, and she feels that is part of the reason she fell.On 08/25/25 at 11:06 AM, V10, Regional Maintenance Man said not all of the bathrooms have handrails in them. He said they would do a safety assessment on the resident first and if they had no issues with them, they would install the handrails. He said as far as he knows there is no regulation about having handrails in the bathrooms.On 8/26/25 at 1:02 PM, Follow up interview with R8. R8 was propelling self-down hall in wheelchair. Stated she goes to the bathroom by herself and went to the bathroom by herself before she broke her wrist. Denies getting any assist from staff for toileting.On 8/26/25 at 1:05 PM, V32, CNA, stated R8 is standby assist for toileting. R8 is pretty independent and likes to do things on her own but she does let us know when she needs to use the bathroom because she likes someone to be there with her. She can do just about everything, but we help her pull her pants up. R8 did not require any assist with toileting prior to breaking her wrist and was independent with toileting.On 08/26/25 at 1:41 PM, V33, Nurse Practitioner (NP) said if someone has a diagnosis of Multiple Sclerosis (MS) they are a higher risk for falls, and she would assume the facility would have something in place for falls.2. R5's admission Record, print date of 08/10/25, documented R5 has diagnoses of but not limited to hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, Alzheimer's disease, muscle weakness, and seizures.R5's MDS, 06/25/25, documented R5 is moderately cognitively impaired with a BIMS of 09 out of 15 and he is dependent on staff or requires substantial/maximal assistance with his activities of daily living (ADLs). He is always incontinent of bowel and bladder.R5's Care Plan, admission date of 01/17/25, documented R5 has had an actual fall related to (r/t) mobility, weakness. 05/08/25 actual fall, 06/15/25 actual fall, 08/09/25, actual fall. Goal: R5 will remain free from falls and injury. Interventions include but not limited to 5/8/25: Keep bed in lowest position (date initiated: 05/15/25). 6/15/25: Do not leave in room up in wheelchair if resident is restless (date initiated: 08/05/25). 8/9/25 Educate resident on allowing staff to assist with getting out of his wheelchair (date initiated 08/20/25).R5's Progress Notes, dated 05/08/2025 at 05:18 AM, documented Incident Note This Nurse was on 100 hall passing meds (medications) when notified by staff that the resident was on the floor. When this Nurse entered the room, the resident was found lying flat on his back side, head against his nightstand with left leg bent up dressed in his sleepwear. This Nurse did a full head to toe assessment and found a slight lump/bump on the top of his head. No skin tears noted. Resident was unable to give description of the incident. Resident voices pain to back and neck. On the pain scale 0-10 resident stated pain was an 8. Resident is A&Ox2 (alert and oriented times two). V/S (vital signs) WNL (within normal limits). DON (Director of Nursing) notified and made aware. R5's son was contacted, no answer, message left. Local ambulance was contacted; they arrived at 23:02pm (11:02 PM). 2 EMT (emergency medical technicians) transferred resident out to local hospital for further evaluation. Report was called and given to hospital RN (Registered Nurse), ER (emergency room) charge Nurse.R5's Progress Notes, dated 6/15/2025 at 1:42 PM, documented Staff assisted resident back to own room after lunch. Resident was fidgeting in w/c (wheelchair). Resident lowered self out of w/c onto floor softly and laid down on back. Resident alert entire time and did not hit head during change of plain. Full body assessment completed. Resident assisted back into w/c and positioned. No s/s (signs or symptoms) of injury noted. No c/o (complaints of) pain noted. ROM (range of motion) WNL. 5's vital signs were stable. Administrator & Family made aware.R5's Fall Risk Evaluation, dated 06/15/25, documented R5 has had 1-2 falls in the past three months, he is chairbound/incontinent, predisposing diseases: respond based on the following predisposing conditions: hypotension, vertigo, cardiovascular accident (CVA), Parkinson's Disease, loss of limb(s), Seizures, Arthritis, osteoporosis, fractures, and delirium. It documented he had none of the predisposing conditions present. Under Gait/Balance it documented R5 has decreased muscular coordination. Under risk for falls there is no documentation noted. R5's Fall Investigation Worksheet, dated 08/09/25 at 9:50 PM, documented R5 takes antianxiety, antihypertensive, and cardiovascular medications. He was agitated, restless, and combative. It also documented R5 had an unwitnessed fall in his room, and he requires supervision. Contributing clinical factors: Hemiplegia/Hemiparesis and Cognitive impairment. Root cause of fall was he was attempting to get up without assistance. It documented he did not have a call light within reach because he was sitting in front of the television (TV). Handwritten statement by V25, CNA documented she tried to lay R5 down around 7:40 PM. R5 didn't want to go to bed at that time. Later another CNA went in to try to get him to lie down and he became combative, so she let his CNA (V25) know. V25 then went in at around 8:30 PM to see if she could get him to lie down before it was time for her to leave for the evening. It documented she went to gather her things and her, and another CNA were going to go and put R5 to bed. When they walked into R5's room at 9:46 PM R5 was on the floor face down.R5's Progress Notes, dated 8/10/2025 at 01:28 AM documented Incident Note 2150p (9:50 PM) This nurse was notified by assigned CNA (Certified Nursing Assistant) staff resident was found face down on the floor by door of assigned living area. Resident was laying prone on the floor with face (left face down) looking over right shoulder. Resident was bleeding from left side of head (unknown origin) with large hematoma on left upper forehead. Resident was conscious A/O x3 and able to respond to verbal commands. Resident was not moved from original position. Patient stated that he did not have any pain/discomfort from extremities; however, expressed discomfort when his head was touched. Resident's vitals were assessed with BP (blood pressure) 108/53 / PR (pulse rate) 68 / O2 (oxygen) 95%. Resident informed of transport and agreed to be taken to local hospital via ambulance upon arrival of local Ambulance at 10:10p. DON notified of incident at 10:15p once resident stable and assessed by EMS (emergency medical services) with neck brace applied and soft stretcher used to log roll resident to supine position. Resident further assessed and taken by ambulance. Local PD (police department) responded to call.Note: Resident has verbal challenges that made it difficult to assess situation.R5's Progress Notes, dated 8/10/2025 at 01:34 AM, documented Resident transported to local hospital via ambulance after 911 call made due to fall. Resident refused to be placed in bed with staff reporting multiple attempts to transfer resident to bed with resident being combative. Resident was redirected several times per assigned staff resulting in resident refusing to leave position in chair. Nurse observed resident in prone position with injury to left side of head. All details of incident reported by CNA. DON notified of findingsR5's Progress Notes, dated 8/10/2025 02:38 AM, documented Resident being monitored for injury with report from hospital RN noting that resident is in the ER pending stiches/staples to laceration on left forehead. All scans returned with no fx (fracture) found. Resident is resting well awaiting discharge from ER. DON notified of all findings. R5's Progress Notes, dated 8/10/2025 at 04:29 AM, documented Per local hospital ER Resident has been treated with three steri strips to the wound on left forehead. Resident is waiting for transport by ambulance back to facility. DON updated on progress of resident.R5's emergency room Report, dated 08/09/25, documented the reason for his visit was due to a fall and his diagnoses were fall and head contusion. On 08/25/25 at 10:45 AM, V24, [NAME] President (VP) of Clinical Services said it would depend on the situation. If the resident was restless and up in their chair, she would expect them to bring the resident out to the common area unless it would upset them more. If it would cause them to become more agitated, then they should increase monitoring due to increased behaviors. She said they are wanting to change R3's wheelchair so it is more comfortable and safer for him.On 08/26/25 at 1:41 PM, V33, NP said she would expect the nursing staff to keep a close eye on him (R5) if he was restless and became combative due to not wanting to go to bed. You can't force them to go to bed so she would expect the nursing staff to keep a close eye on him.The facility's fall evaluation and prevention policy, not dated, documented Purpose: To ensure that the resident's environment remains as free of accident hazards as is possible, and that each resident receives adequate supervision and assistance to prevent accidents. Policy The facility will evaluate residents for their fall risk and develop interventions for prevention. Upon admission, the nursing staff/interdisciplinary care team should determine if a resident is at risk for falls and develop appropriate interventions based on the evaluation. The goal is to prevent falls if possible and avoid any injury related to falls. It further documented RESIDENTS SHOULD BE EVALUATED FOR THEIR FALL RISK *On admission/re-admission to the home, *Following any change of status that may affect balance, mobility, or safety, *Following a fall, and *Quarterly. RISK FACTORS ASSOCIATED WITH A FALL Intrinsic risk factors for falls include changes that are part of normal aging as well as certain acute or chronic conditions and medications. The following are examples of common intrinsic risk factors: *Gait and balance disorders, *Muscular weakness (particularly of the lower extremities), *Stroke, *Seizure disorder, and *Previous falls. It also documented Extrinsic risk factors for falls are part of the resident's environment and are most likely to be seen in areas such as the bedroom, bathroom, dining room, and hallways. The following are typical examples of extrinsic risk factors: *Lack of or loose handrails. It also documented Fall Evaluation and Prevention Provide an elevated toilet seat and grab bars in the bathroom if indicated. Refer resident to PT or OT. It further documented Evaluate the environment where the fall occurred, noting any factors that may have contributed to the fall (i.e., wet floor, socks without skid resistant pads, assistive device out of reach). Ask the resident what happened prior to the fall or what may have caused the fall. Root Cause.The Facility's Long-Term Care Facility Application for Medicare and Medicaid (CMS 671) dated 08/15/25 documents there are 56 residents living in the Facility.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0740 (Tag F0740)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to assess and develop behavioral interventions for a resident with diag...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to assess and develop behavioral interventions for a resident with diagnoses of schizophrenia and bipolar disorder and notify the physician of resident having active hallucinations for 1 of 1 resident (R3) reviewed for behavioral services in a sample of 23. This failure resulted in R3 being sent out to the emergency room (ER) for evaluation and found to have a fractured nose and two fractured ribs. Findings Include:R3's admission Record, print date of 08/20/25, documented R3 has diagnoses of but not limited to Schizophrenia and bipolar disorder.R3's Minimum Data Set (MDS), dated [DATE], documented R3 is severely cognitively impaired with a Brief Interview for Mental Status (BIMS) of 04 out of 15, he requires supervision/touching assistance with most of his activities of daily living (ADLs), and he doesn't have any behavioral symptoms.R3's Care Plan, admission date of 08/04/25, documented Behavior Management New Delusional/hallucinations behavior related to his schizophrenia 8/16/25 resident was seeing snakes and bugs and trying to stomp on them. Resident also jumping around off and on furniture, swinging arms around swatting at birds, diving onto the floor. Goal: Cause of new onset behaviors will be evaluated/determined and undesirable behavior(s) will be monitored/managed. Interventions include but not limited to ensure the safety of resident and others and evaluate medication schedule and possible pharmacologic causes of hallucinations. The date created for this problem was 08/18/25. R3's Progress Note, dated 8/17/2025 at 01:12 AM, documented Behavior Note: Resident running up and down the hallway screaming rat's, snakes and birds were in his room. resident jumping up and down stomping on the floor saying he is stomping the rats. Resident re-directed back to his room.R3's Progress Notes, dated 8/17/2025 at 02:33 AM, documented Note Text: Resident came out of his room with blood on his face and nose. Resident nose twisted to the right. Local ambulance called to transport resident to local hospital. Call placed to Power of Attorney (POA) with no answer. Message left to call the facility.R3's Physician's Orders, dated 08/06/25, documented R3 has an order for Ziprasidone Mesylate (Geodon) Intramuscular Solution Reconstituted 20 milligrams (MG) (Ziprasidone Mesylate) Inject 0.5 milliliters (ml) intramuscularly as needed (PRN) for extreme agitation. R3's Medication Administration Record (MAR), for the month of August 2025 had documentation he was given his PRN Geodon on 08/11/25 and on 0813/25. There was no documentation he received his any PRN medication on any other days.R3's Progress Notes were reviewed and had no documentation the physician was notified of R3 having active hallucination. R3's emergency room History and Physical Report, dated 08/17/25, documented R3 is a [AGE] year-old male patient with a medical history significant for but not limited to bipolar disorder, schizophrenia, dementia, hypertension, anemia presents to the ED via EMS from local nursing home with a chief complaint of facial injury. R3's Computed Tomography scan (CT-scan) of Facial Bones, dated 08/17/25, documented R3' findings as a minimally impacted anterior nasal bone fracture. R3's CT-scan of the Cervical Spine, dated 08/17/25, documented R3 had findings of Other osseous structures: Mildly impacted fractures of the right 2nd and 3rd ribs.On 8/21/25 at 1:10 PM, V8, Certified Nursing Assistant (CNA) stated V2, Director of Nursing (DON) asked her about R3, but she wasn't here that day. She said he had been running around, chasing snakes, hallucinating, jumping around, wandering into other resident rooms. V8 doesn't know what happened to R3. He could have run into a wall or something, the way he was acting. He had been like that since he got to the facility but hadn't been there too long. She said maybe this facility was not a good fit for him.On 8/21/25 at 1:13 PM, V25, CNA, stated R3 was always running everywhere. He was a safety risk to himself and may have been better in a lockdown unit. V8, CNA was standing in the area and stated We do have a lot of guys that can get angry and territorial around here.On 8/21/25 at 3:52 PM, V30, CNA stated she did not see it happen, he had gone to his room, came out, stood at nurse's station, and she asked what happened to his nose because it had blood at the bridge of it. R3's nose looked crooked, so the Nurse assessed him and made some calls. One was to the sister, there was no answer, so a message was left. Then they called 911. V30 said she hadn't worked with R3 before. She said he was up and down the halls, around nurse's station, sitting on floor, in hallway, stating he saw bugs or a snake, saw a bird. She said R3 was bad, and he had been acting like that all shift. She saw him go towards a few doors but never actually went in that she saw. V30 said she had never seen him that bad, never seen him act like that. He would walk up and down the halls and around the nurse's station. DON interviewed me about this.On 8/21/25 at 4:00 PM, V29, CNA said R3 was acting different, running around nurse's station, skipping, wasn't saying anything to nobody. When you told him to slow down or to sit down, he would for about two minutes and then he would get back up. He was really fidgety that night. She gave R3 a snack and some water and when he was done, he said he was going to bed. He would go to his room and then he would come right back out. V29 said around 3:00 AM she went to the bathroom and she heard a bump in his room due to it is right next to the bathroom wall. She said she came out and he was coming out of his room and another CNA asked what was wrong with his nose. The nurse said it was crooked and it had some drops of blood on it. V29 said they just thought he may have hit it on the headboard or maybe he fell and hit his nose. She said they had never seen him act like that before. On 8/22/25 at 8:14 AM, V28, Licensed Practical Nurse (LPN) stated R3's fall and bloody nose were two separate incidents. R3 fell earlier in the night around 7:30 PM. He had been running up the hall toward the 100 hall and ran into her. He fell on his bottom. No injuries. Around 3AM he came out of his room after being in there about 45 min and he had blood on his face. She said she was cleaning him up and noticed his nose was crooked, so she sent him out because she assumed it was broken. V28 called an ambulance and tried to call the family several times with no answer and left a message to call the facility back. R3 told V28 a man picked him up and threw him and when asked who he said he didn't know, it was dark. V28 said she went in his room and bathroom and the only person in there was his roommate who is not steady enough to stand up and do that. She said there were a couple drops of blood on the floor, so she knows whatever happened, happened in his room. She said he was hallucinating all night, beating on the floor to kill snakes and he was seeing birds. She said he always runs but he was different that night and she had never seen him act that way. V28 said R3 doesn't bother anybody, he just walks around and sometimes looks in rooms but doesn't go in and he is easily redirected. V28 said R3 is always confused and doesn't sleep good at all and is usually up all night. He has PRN Geodon, but it only works for about 10 minutes. doesn't work. V28 said she did not contact the Nurse Practitioner (NP) or the Medical Doctor (MD) regarding R3's unusual behaviors.On 08/26/25 at 1:41 PM, V33, Nurse Practitioner said if someone has hallucinations, they are a harm to themselves. She said she would expect the nursing staff to notify her or the physician if the resident was getting worse. She said if the resident had PRN medication that was ordered she would expect it to be given.The facility's Behavior Management Policy, review date of 08/01/25, documented Purpose To implement the most desirable and effective interventions to change, modify decrease, or eliminate behaviors that are distressing to the resident, and/or are decreasing or negatively impacting the residents' quality of life. PolicyThe concept of behavior management is an interdisciplinary process. The key components of this process are: Identifying residents whose behaviors may pose a risk to self or others; Developing individual and practical care strategies based on assessed needs; Implementing the behavior management program; and Ongoing assessment, monitoring and evaluation of the effectiveness of the behavior management program including the effectiveness of psychoactive drugs.The goal of any behavior management process is to maintain function and improve quality of life. The goal of the Intradisciplinary Team (IDT) team is to promptly identify behavior management issues and develop an effective management program. It further documented When a resident displays adverse behavioral symptoms (e.g. Crying, yelling, hitting, biting etc.), Licensed nursing staff will assess the behavioral symptoms to determine possible causal factors, contact the attending physician, and implement non-drug interventions to alleviate the behavioral symptoms before initiating any psychotherapeutic agent(s).The facility must provide necessary behavioral health care and services which include: Ensuring that the necessary care and services are person-centered and reflect that resident's goals for care, while maximizing the resident's dignity, autonomy, privacy, socialization, independence, choice, and safety; Ensuring that direct care staff interact and communicate in a manner that promotes mental and psychosocial well- being; Providing meaningful activities which promote engagement, and positive meaningful relationships between residents and staff, families, other residents and the community. Meaningful activities are those that address the resident's customary routines, interests, preferences, etc. and enhance the resident's well-being. Providing an environment and atmosphere that is conducive to mental and psychosocial well-being; and Ensuring that pharmacological interventions are only used when non-pharmacological interventions are ineffective or when clinically indicated. ProcedureI. Assess Causal Factorsa. When a resident exhibits adverse behavioral symptom (e.g., crying, yelling, hitting, biting, etc.) licensed nursing staff will document those behaviors in the medical record, noting the time the behavior(s) occur, antecedent events, possible causal factors and interventions attempted.b. Upon observing the adverse behavioral symptom, staff will do the following as indicted:i. Ensure the safety of the resident as well as all other residents.ii. Document notification of attending physicianiii. Document notification of resident's family and/or responsible party about the change in behaviors and the attending physician response.iv. Document the incident. c. The charge nurse will assign a staff member(s) to monitor/shadow the resident as needed.i. Such monitoring is for the protection of the resident as well as all others and is not meant to restrict their movement or mobility.The Facility's Long-Term Care Facility Application for Medicare and Medicaid (CMS 671) dated 08/15/25 documents there are 56 residents living in the Facility.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0576 (Tag F0576)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to provide reasonable access to a telephone in an area where calls can...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to provide reasonable access to a telephone in an area where calls can be made without being overheard for 1 of 3 residents (R2) reviewed for communication with privacy in the sample of 23.R2's Face Sheet documents R2 was admitted to the facility on [DATE] with diagnoses including depression, hypertension, and heart failure.R2's Minimum Data Set, dated [DATE] documented R2 was moderately cognitively impaired.R2's 7/25/25 Progress Note documents R2 became upset because he wanted to use the phone, but the nurse was already using it.On 8/20/2025 at 9:10 AM R2 stated V14, Licensed Practical Nurse (LPN), would not allow him to use the phone at the nurse's station. He stated, I have the right to use the phone.On 8/22/25 at 10:27 AM, V14 stated R2 wanted to use the phone, but she asked him to finish up his call because there were three other residents waiting in line for the phone, and V14 needed to make important nursing callsOn 8/22/25 at 10:15 AM, V2, Director of Nursing (DON), stated phones for resident use are currently located at the nurse's stations. The nurses do need to make calls on these phones, but we should have phones available for these residents to use. The Facility was wrong for that.The Facility's Resident Rights Policy revised 6/1/25 documents residents have the right to use a phone in privacy.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility failed to provide adequate clean linen supplies for 4 of 4 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility failed to provide adequate clean linen supplies for 4 of 4 residents (R7, R10, R20, R21) reviewed for clean, comfortable, homelike environment in the sample of 23.R7's Minimum Data Set (MDS) dated [DATE] documented R7 was cognitively intact.On 8/18/25 at 9:50 AM, R7 stated there are not enough towels and wash cloths in the Facility. She likes to wash her face daily, so her family has to bring in wash cloths and towels in order for her to do that.R10's MDS dated [DATE] documented R10 was cognitively intact.On 8/22/2025 at 11:00 AM, R10 stated the Facility is always out of towels and wash cloths. She has had to wait up to two weeks for a shower because staff tell her they do not have enough towels and wash cloths.R20's MDS dated [DATE] documented R20 was cognitively intact.On 8/21/25 at 11:35 AM, R20 stated there are never enough towels for bathing.R21's MDS dated [DATE] documented R21 was cognitively intact.On 8/22/2025 at 11:05 AM, R21 stated the Facility frequently runs out of towels and wash cloths and has been unable to take showers for weeks at a time for this reason.On 8/21/25 at 11:30 AM, V21, Certified Nursing Assistant (CNA) went to the Clean Utility closet where she would obtain linens. There were no towels in the closet. On 8/21/25 At 11:40 AM, V8, CNA, went to the closet where she would obtain linens. It was the same closet shown by V21. V8 stated the towels are probably down in laundry.On 8/22/25 at 1:15 PM, V27, CNA, stated there has been a shortage of towels and wash cloths in the facility which she believes is due to some CNAs throwing them in the trash instead of rinsing them and putting them in the laundry.On 8/22/25 at 8:50 AM, V2, Director of Nursing (DON), stated towels are just disappearing in the Facility. She is unsure if they are being thrown away, but suspects some residents are stashing them in their rooms.The Facility's Linen Handling-Nursing Policy reviewed 6/1/25 documents, Clean linen shall be stored in such a manner to prevent contamination. Linens shall be maintained in the linen room or in enclosed or covered carts. Laundry personnel shall be responsible for assuring adequate amounts of clean linen and personal clothing are available on each nursing unit.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility failed to store food in a manner that prevents foodborne illnes...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility failed to store food in a manner that prevents foodborne illness. This has the potential to affect all 56 residents living in the Facility.On 8/20/25 at 8:53 AM, in the refrigerator/freezer unit on the wall of the kitchen entryway, there was a large package of uncooked beef patties in the freezer stored directly above a box of popsicles. On 8/20/25 at 8:55 AM, in the standing refrigerator on the adjacent wall, there was a plastic tub of sour cream with manufacturer's Best By date of 7/2/25. There was a clear container with hamburger patties that was not labeled or dated. There was a container labeled banana pudding with a prepared date of 8/12 and no discard date. There was a container labeled chocolate pudding with prepared date of 8/11 with no discard date. There was a container labeled tuna with a prepared date of 8/13 and no discard date. V19, Dietary Manager, stated someone did not write the discard date on the label. On 8/20/25 at 9:00 AM, in the dry storage room refrigerator, there was a package labeled turkey with a Use By date of 1/2/26.On 8/20/25 at 9:38 AM, R12's personal refrigerator in her room was inspected. There was a carton of 2% milk with Use By date of 7/8/25. There were two protein shakes with Use By dates of 3/5/24 and 7/4/24. There was a Styrofoam container with a facility provided meal ticket inside dated 6/30/25. R12 stated staff do not have the time to clean out her refrigerator.R12's Minimum Data Set (MDS) dated [DATE] documented R12 was cognitively intact.On 8/22/25 at 3:16 PM, V1, Administrator, stated she expects dietary staff to follow food service policies.The Facility's Food and Supply Storage Policy dated 8/1/25 documents, Food and supply storage areas shall be maintained in a clean, safe, and sanitary manner. Prepared foods stored in the refrigerator until service will be covered, labeled, and dated with an expiration date. All foods will be covered, labeled, and dated. If there is no expiration date on the package or container, a use-by date must be written on the product.The Facility's Long-Term Care Application for Medicare and Medicaid (CMS 671) dated 8/15/25 documents there are 56 residents living in the Facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to provide a clean and safe, sanitary environment for 4 of 5 residents (R1, R7, R10, and R11), reviewed for environment in a samp...

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Based on observation, interview, and record review the facility failed to provide a clean and safe, sanitary environment for 4 of 5 residents (R1, R7, R10, and R11), reviewed for environment in a sample of 23. This has the potential to affect all 56 residents who reside at the facility.Findings Include:Survey Team Observations:On 08/15/25 at 11:00 AM, While touring the 100 hallways there was a room that had a large brown smear (appeared to be feces) on the floor in front of the first bed. There was trash scattered on the floor.On 08/15/25 at 11:11 AM, The main hallway of the facility had a large pink stain on the floor in front of the dining room and there were black scuff marks up and down the hallway.On 08/15/25 at 11:13 AM, V6, Housekeeping was using the wet vac to clean up water in two of the rooms on the 200 hallways. On 08/15/25 at 11:30 AM, A room on the 200 hallways had a dirty urinal lying on the floor and a box of incontinent briefs sitting on the floor in the room. There was a bag of trash tied to the handrail outside of the room door.On 08/18/25 at 9:20 AM, The floor in the dining room had salt/pepper packets and sugar packets lying on the floor. There was a large red Kool- aide spot by one of the front dining room tables. There was an orange peeling lying on the floor. There was an old Styrofoam container in a bucket that was sitting on a chair at the front of the dining room, and it had old, mashed potatoes and stewed tomatoes in it. There were multiple black skid marks all over the floor.On 08/18/25 at 10:10 AM, The shower room located on the 200 hallways was inspected at this time. There were no towels or washcloths seen in the shower room. There was dried feces in the toilet bowl, the toilet-paper dispenser was broke (no cover on it), there was no handrail to assist with getting up seen on the wall by the toilet, and behind the door to the shower room the baseboard had fallen off and was lying on the floor.On 08/19/25 at 9:15 AM, V17 said there was some mold behind the desk (same room as flooding). On the far east wall, behind an old desk. There was also stuff piled on top of the desk and this surveyor was able to see but could not reach what appeared to be black mold. This surveyor was unable to see how far it went across the wall. In the area where the dirty laundry is washed there was a hallway off to the left. In the hallway there was an area measuring approximately 8.5 feet long and 3 feet high where the wall was missing plaster. Up against the wall was a piece of some kind of paneling/board measuring approximately 2.5/3 feet x 2.5/3 feet. This surveyor pulled the board away from the wall and there was black mold covering the back of the board from halfway up the board to the bottom of the board. There was also black mold on the wall behind the board.On 08/19/25 at 2:12 PM, The employee bathroom on the 200 hallways was inspected and the following was discovered:1. Two ceiling tiles were missing from the ceiling and were broke and up against the wall.2. One ceiling tile was bulging. 3. Two ceiling tiles had water stains.4. There was a large plastic trash can with about 3 inches of water in the bottom of it.5. There was exposed duct work, exposed pipes, and exposed wiring.On 8/21/2025 at 9:46 AM R11, was not in his room, R11's floor was sticky and visibly dirty with wheelchair wheel marks. The 100-hall flooring is sticky and visibly dirty.On 08/18/25 at 9:50 AM, R7 said the week before last she had a big puddle in the middle of her floor. She said they had to put blankets down on the floor to soak up the water. She said they told her it was a pipe. R7 said it was good for about a week then it happened again.On 8/20/2025 at 3:22 PM, R1 When asked about the cleanliness of facility, R1 states Do you see these floors?. R1's eyes got big, and she stared at the floors. The floors are observed to be sticky and visibly dirty (dark brown spots.) and she said her trash doesn't get taken out very often in her room.On 8/21/2025 at 11:43 AM, When R10 was asked about cleanliness of facility, R10 states just look around. R10 states the facility is dusty. R10 states the facility was deep cleaning the floors, but the facility has cut the housekeeping staff due to budget. R10 states she has been told by staff and during resident council that housekeeping staffing has been cut due to budget. On 08/15/25 at 11:13 AM, V6, Housekeeping said the toilets have backed up and overflowed since she started working here back in February. V6 said it happens pretty much with all the toilets on the 200 hallways. She said maintenance works on it, but she hasn't seen anyone come in and look at it. V6 said there is a sewer problem in the building.On 08/15/25 at 11:20 AM, V7, Registered Nurse (RN) said the toilets overflowing happens often. She said they had someone out to look at it a couple of weeks ago but other than that the maintenance man takes care of it. She said this has been going on for years. V7 said when someone uses the bathroom and then they flush it they will have BM and urine all on the floor.On 08/15/25 at 11:25 AM, V8, Certified Nursing Assistant (CNA) said the bathroom toilets on the 200 hallways have been backing up and overflowing for a long while. She said sometimes after the residents use the bathroom (bowel movement (BM)/Urinate) and they flush the toilet it will overflow onto the floor.On 08/18/25 at 11:30 AM, V13, Housekeeping said they have had water backup here at the facility. She said it does it in most of the bathrooms here at the facility. She said they have also had it flood in the kitchen and the laundry. V13 said they have had to have someone come out and look and it a while back and then they had to come back again about two weeks ago. V13 stated she has a difficult time getting her regular cleaning done because before she can start on that she has to clean up any flooding that has happened. She said they will have to soak up the water with blankets or they will use a wet vac to get it cleaned up and it puts her behind with her regular duties. On 08/19/25 at 9:15 AM, V17, Laundry said they do have some flooding in the laundry room when it rains. She said water comes in from the bottom of a pipe that is in the other room. V17 then took this surveyor to the room where they wash the dirty cloths and said when it rains it will flood by the door that is over by the washing machines and down a hallway off to the left. She said there is also mold down that hallway.On 08/19/25 at 2:05 PM, V7, RN said the shower use to have mold in it but she believes they have taken care of that and there was a room that had mold in it but they have taken care of that and gutted out the room. She said the resident's rooms that had the ceiling caving in have been fixed already and the only ceiling left that is caved in is the employee bathroom. She said it happened about a week ago.Resident Council Minutes, dated 07/28/25, documented trash is being sat in the hallway and taken out at the end of the shift. It clutters up the hallway. It also documented the 200 hallway needs more attention and toilets need cleaned regularly.The facility's Physical Plant & Environmental Policy & Guidelines not dated documented Policy Statement: It is of the utmost importance to provide a safe, hospitable, clean and organized facility and grounds to ensure an environment that is conducive to providing the best care, comfort and home-like surroundings for residents. A well-maintained building and environment is also important for creating safe work surroundings across all departmental staffing and their ability to effectively, and efficiently provide care and great living environment to all residents and all necessary resources to do so. The building and grounds must be maintained in the best presentable state and must be done so through routine maintenance and upkeep, housekeeping, and ensuring compliance with current federal, state, local and NFPA codes. It further documented Maintenance/Approved Contractors Routine care and repairs to interior finishings- repairing ceiling/wall damage, painting, floor. It also documented Housekeeping Routine daily room cleaning and sanitizing, routine daily cleaning of all common areas and dining areas, routine daily cleaning of all shower rooms and restrooms. It further documented Scheduled stripping and waxing of floors (if required floor type).The facility's Housekeeper Job Summary, not dated documented Housekeepers are responsible for maintaining the facility in a clean, orderly and sanitary manner. It further documented Responsibilities: 1. Duties a) Clean, organize and sanitize each resident room, all hallways, congregate areas, nursing station and offices at least once each day. b) Deep clean assigned bath/shower rooms, each resident room and all other rooms or areas at least once each month or per the cleaning schedule or as directed. It also documented d) Bath/Shower rooms are monitored for cleanliness and sanitation and the need for soap and paper products at least 4 times each shift. e) All floor surfaces are continually monitored for wet, dirty spots debris and other safety hazards. Unsafe and unsanitary conditions are corrected immediately. It also documented i) Dining Rooms and other areas used for eating will be cleaned after each meal including wiping tables and chairs with a sanitizing solution. After breakfast floors in eating areas will be wet mopped completely; after other meals floors may be dry mopped completely and wet mopped where necessary. The policy further documented k) Sweeps and wet mops every room in the facility every day (including weekends and holidays) using a cleaning/sanitizing solution. The Facility's Long-Term Care Facility Application for Medicare and Medicaid (CMS 671) dated 08/15/25 documents there are 56 residents living in the Facility.
Jul 2025 4 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0578 (Tag F0578)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow advanced directives for 1 of 3 (R5) residents reviewed for a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow advanced directives for 1 of 3 (R5) residents reviewed for advanced directives in a sample of 16. This failure resulted in an Immediate Jeopardy on [DATE] when staff performed unnecessary chest compressions, respiratory ventilation for 20 plus minutes, and intubation on R5 against his advanced directive status. On [DATE] at 9:22 AM V1, Administrator was notified of the Immediate Jeopardy. The Surveyor confirmed by observation, interview and record review, the Immediate Jeopardy was removed on [DATE], after abatement reviews dated [DATE] at 7:35 AM and [DATE] at 3:07 PM but remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-servicing training and policies and procedures.Findings include:R5's Physician Order Sheet (POS), dated 7/2025, documented diagnoses of Chronic Obstructive Pulmonary Disorder, Chronic Diastolic Congestive Heart Failure, and Morbid (severe) Obesity with Alveolar Hypoventilation. It also documented an order dated on [DATE] DNR (Do Not Resuscitate).R5's Post Acute Care Transfer Report from the local hospital, dated [DATE], documented, Code Status Information: Limited: No CPR (cardiopulmonary resuscitation) Modified Resuscitation Specifics: Provide aggressive: No intubation.R5's Care Plan did not document R5's code status.On [DATE] at 9:56 AM, V7, Licensed Practical Nurse, (LPN), stated that at around 5:20 AM on [DATE], she was passing medications, and she stopped at R5's room, and took his medications in to him. She stated that she set them down on the table, called his name and he didn't respond, so she shook him, and he felt cold, and his color was pale. He did not respond, so she rubbed his chest and checked his neck for a pulse and did not feel anything. She stated she yelled for help, she checked her computer, that was right outside of R5's room, and there was not a code status in the computer. V7 was asked where she would find a code status on a resident in the computer, V7 stated that on the MAR (Medication Administration Record) by the resident's picture is their code status. V7 stated that the other nurse called 911, and she started Cardiopulmonary Resuscitation (CPR), had the bed flat. V7 stated that Emergency Management Services (EMS) arrived 15-20 minutes later and took over CPR. V7 stated that since she could not find the code status, she treated it as a Full Code. She also stated that while EMS was performing CPR, she went to the nurse's station and checked the BIG computer and there still wasn't a code status that could be found. She continued to state that she entered R5's room and EMS had stopped CPR at around 5:47- 5:50 AM and the MD (medical doctor) from the hospital called it (time of death). V7 stated that when the day shift nurse came in, she showed her where R5's code status was in miscellaneous in R5's electronic medical records. V7 stated that prior to her going into R5's room to give him medication at 5:20 AM, the last time she checked on R5 was around 12:30-12:45 AM. V7 stated that code status for all residents is on the home page and the Medication Administration Record (MAR), both located in the electronic medical record (EMR). On [DATE] at 2:00 PM, V8, Certified Nurse Assistant, (CNA) stated that she was not R5's CNA the night he passed away, but she was working so she went down to his room while CPR was in progress and before EMS came, and V7 had her perform CPR, because the nurse was getting tired. V8 stated that she couldn't answer where she would find a resident's code status.On [DATE] at 9:30 PM, V14, LPN, who was the day shift nurse on [DATE] that came in at 6:00 AM for her shift and assisted V7 with finding the code status, stated that when she came in, R5 was being coded by EMS, and that he was intubated. V14 stated that the DNR was in the miscellaneous section of his chart and that it was not on the computer screen where V7 could find it. V14 stated that she knew he was a DNR because she admitted him from the hospital on [DATE]. V14 also stated that there is a list of residents who are DNR at the nurse's station by the computer, but his name wasn't on it. V14 stated that EMS did intubate R5 and used the Ambu bag and that the doctor at the hospital told EMS to stop CPR. V14 was asked when a resident returns from the hospital, like R5 did, who gets the order from the doctor for the new code status? V14 stated that it is usually the admitting nurse, but she continued to state that she didn't think she got the order for R5's DNR nor did she put it in the computer and that was why it did not show up when V7 was looking for it. V14 stated that when she was helping V7 look for it, it was not on R5's home page in the electronic medical record and that was why V7 couldn't find it. On [DATE] at 11:55 AM, V17, Social Services Director, stated that she was not aware of R5's code status change when he returned from the hospital on [DATE]. V17 stated that no one notified her of the change of code status from full code to DNR, so a new POLST (Physician Orders for Life-Sustaining Treatment) was not made in June. V17 stated that when R5 returned from the hospital she went down to see him, and he gave her his will and the healthcare power of attorney, and she continued to state that in that paperwork there was no DNR, nor did it document a code status change. V17 then stated that you can't be a DNR and be comfort care and that she did not think this was a DNR, but she also did not approach R5 with a new POLST since she was not aware of his decision.On [DATE] at 12:25 PM, V2, Director of Nurses, stated that R5's code status was changed when he came back from the hospital on [DATE] and she did not know why an order was never written on that date. She continued to state that the social worker was given his living will, but she doesn't remember who the nurse was or what had happened to the hospital paperwork, but the DNR never was put into their computer system on [DATE]. V2 stated that the nurse started CPR on [DATE] on R5 because she couldn't find in the system where R5 was a DNR, so their protocol was to start CPR. V2, stated that 2 things happened during that code, 1. the paper was found that he was a DNR and 2. the daughter told them to stop CPR. V2 stated that the issue was that the nurse working did not see where the code status was. V2 stated that someone, could not recall which nurse, communicated with her that R5 was a DNR on [DATE], it's possible that that nurse is no longer employed at the facility, it is the responsibility of that nurse to write the order for the DNR and to make sure social services knows and then we follow up on it to make sure it was done. No one followed up on his DNR and that was why the order was written on [DATE] and back dated for [DATE]. V2 stated that R5 should not have been Coded on [DATE] but the agency nurse did not see he DNR and our protocol is to start CPR. V2 stated that agency nurses have access to the medical records system where it has code status and there was a list at the desk of who are do not resuscitate (DNR).On [DATE] at 2:00 PM, V1, Administrator, stated that what she is learning at this time was that at the hospital he decided to make that change and that paperwork, with the DNR and it was not given to social services. V1 stated that the nurse who admitted him on [DATE], should have put the DNR orders in when he was re admitted and then let social services know so a new POLST could have been done. V1 stated that she would expect the staff to know where to find a resident's DNR on the dashboard and in point click care (electronic medical records). V1 stated that R5 should have been reassessed upon readmission and the breakdown in communication was that social service was not being made aware by nursing of the change in code status and that the physicians order should have been written by the nurse. On [DATE] at 3:03 PM. V12, R5's daughter and Healthcare Power of Attorney (HCPOA), stated that her father did not want to be intubated but when they called her that morning and was told they were doing CPR, she stated that she told them to stop CPR because he was a DNR. V12 continued to state that the last time her father was in the ICU, which was the end of May and early June, they, her, her sister (V13) and the doctor had a serious talk about code status and that her dad wanted CPR but did not want to be intubated and that the doctor told him one could not be done without the other. V12 stated that they all had a concern that if her father was to be intubated, then he may never get off a ventilator and he did not want that, so he decided that he would be a DNR. V12 stated that early June is when the paperwork was done, and it went back to the nursing home with him that he would be a DNR.On [DATE] at 10:35 AM, V18, R5's Nurse Practitioner, stated that code statuses are updated in the files and when she looked this morning, in his file, he was a DNR. She continued to state that they, do not have a specific procedure with DNR, if it was signed at the hospital and that it was signed by a physician there. V18, stated that she would expect the facility to honor the residents wishes with their code status.R5's Progress Note, dated [DATE], at 6:35 AM, written by V7 documented, This nurse started CPR until (Local) police arrived with paramedics and this nurse was instructed to stop CPR. This nurse left out of the room and continued to find polst form for code status. Another nurse came in and went into computer and located DNR paperwork and this nurse went and took paperwork to medical staff assisting with the code. This nurse called POA, and she stated that the resident just signed DNR forms and to stop CPR. The physician that called time of death is (Hospital Doctor) with (local) hospital. Time of death called at 6:07 am. Daughter is in route to facility. DON called and informed of resident expiring awaiting daughter to arrive. This nurse spoke with coroner (County Coroner). Oncoming nurse aware that she will need to call coroner with name of funeral home once next of kin arrives.The Facility's policy, Advance Directives, undated, documented, 1. At the time of admission each resident will be asked if they have made advanced directives and provided educational information regarding state and federal law. 2. The Social Service and/or Admissions Director will be responsible for providing copies of state statutes, regulations, and information regarding Advanced Directive(s), to resident, legal representatives upon admission, and also to families who wish to receive such information and assistance regarding Advanced Directive(s) and decisions regarding life sustaining measures and in no event shall give legal advice on the need for medical care directives. 3. The resident, the legal representative, or the individual who has been authorized as the resident's health care representative will be asked if an Advanced Directive, as recognized under the state law, has been executed. Documentation concerning this inquiry, and the individual response shall include the date the entry was made and the individual making this inquiry. This information shall then be included in the resident's medical record. It continues, 6. Copies of the resident's Advanced Directive shall be made and maintained in the resident's clinical record and financial folder.The Immediate Jeopardy that began on [DATE] was removed on [DATE], when the facility took the following actions to remove the immediacy:1) A) Admin/SSD were in-serviced by the VP of clinical services on POLST forms, updating in medical records, timeliness of updating medical records. Completed [DATE].B) Admin will in-service IDT on POLST forms, expectations, where to locate code status of residents, and who can perform CPR, what to do when resident is found to be in distress. Completed [DATE].C) Current staff in-serviced on code status, where to find in residents' chart. Completed [DATE].D) Current licensed staff in-serviced on code status, where to find in residents' chart, who can perform CPR, and who to inform if a new code status when resident is admitted /readmitted . Completed [DATE].2) A) All residents that reside in the facility will have their POLST forms audited within the last 30 days. Completed on [DATE] by RNC & Administration. From [DATE]-[DATE]. Completed on [DATE]. B.) All residents will have a code status order and care plan updated within the last 30 days related to their POLST forms. Completed by RNC and Administrator on [DATE].C) Review of policy and procedure of advanced directives and system that is in place for updating code status. Residents that do not have a POLST form will remain a full code until POLST form can be obtained. Completed by VP of Clinical Services on [DATE]. 3) All working staff have been in-serviced on where to locate code status, who to give POLST forms to when a new admission or re-admission changes code status. Currently all staff on shift are in-serviced. Total facility will be 100% by 7.22.25. If staff are not in-serviced, they will be in-serviced prior to working their next shift.4) No staff will work before being in-serviced on code status. Ongoing being completed by IDT (Interdisciplinary team) or designed by start of next working shift. 5) A quality assurance tool was implemented; Daily audit will be completed of the 24-hour report to see if there are any new admissions &/or readmissions, POLST status will be reviewed, and if it a part of the medical record. Audit will continue daily x 4 weeks to ensure that code status is updated timely and located within the medical chart. Ongoing. Audits to be completed by Administrator/Designee.6) Root Cause Analysis Completed for POLST Forms.Deficiency: failed to follow POLST form that reflected residents wishes.Root Cause: Attached. Initiated on [DATE] and completed 100%.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to ensure residents were free from misappropriation of property for 1 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to ensure residents were free from misappropriation of property for 1 of 6 residents (R10) reviewed for abuse in the sample of 17.1.R10's Face Sheet documents R10 was admitted to the facility on [DATE] with diagnoses including alcohol dependence with alcohol-induced dementia and need for assistance with personal care.R10's Minimum Data Set (MDS) dated [DATE] documented R10 was moderately cognitively impaired with inattention and disorganized thinking and ambulated with walker.R10's Care Plan does not address risk of abuse and neglect.The Facility's Initial Report sent to the Illinois Department of Public Health (IDPH) on 2/18/25 documents R10 notified V17, Social Services Director, of allegation of misappropriation of money, and an investigation was initiated.The Facility's Abuse Investigation Report by V46, Former Administrator, documents, On 2/18/25 (V17) made a phone call when (R10) was in her office to (V36, R10's Family) regarding (R10)'s debit card due to it not working. (V36) has (R10)'s bank statement and informed (V17) and (R10) that the debit card had been used in (four various cities). (V36) named multiple places it was used, including (Real Estate Company). (V36) included the phone number for the real estate group. He stated (R10) had no money because of this. The Facility's Summary of Investigators Findings documents, (V17) discovered (R10)'s debit card was used on multiple dates in January (2025). Per real estate group, debit card was used on 1/17/25 to pay rent in the amount of ($)209.99 for (V25, Certified Nursing Assistant, CNA). On 7/18/25, V25 and V46 were no longer working in the Facility.The Facility's 2/20/25 interview with V47, CNA, documents R10 asks people all the time to go to the store for him.The Facility's 2/20/25 interview by V48, CNA, documents R10 is always giving out his (debit) card.The Facility's 2/21/25 interview by V40, Housekeeper, documents R10 asks anyone and everyone to go to the store for him.On 7/22/25 at 12:50 PM, V33, CNA/Transportation, stated R10 has asked her to buy him things with his debit card.V17's Written Statement documents V36 reported all R10's money was gone and stated it looked like it was spent in four different towns, beginning on 1/16/25. V36 stated there was a $209.00 payment made to a phone number on 1/17/25 for which a reverse search listed a (Real Estate Group). R10 stated he did not remember who he gave his card to, when he gave it to them, or what they looked like.On 7/18/25 at 1:50 PM, V17 stated it was reported several months ago that V25 took money from R10. The allegation was reported and investigated, and V25 was terminated. V17 stated (R10) has alcoholic dementia, and he always wants to give his debit card to people. We try to remind him to only give his card to me to purchase items for him, but he forgets. The Facility's 2/21/25 Abuse Allegation Interview with V25 documents R10 is always asking people to go to the store for him. V25 was asked whether she had ever purchased anything for herself with resident money, and she stated, No, my hands have not been on his debit card. V25 was informed that a transaction was made on the debit card in her name for rent. She stated, I didn't touch his debit card, but I can give it back. I can bring it to you.On 7/18/25 at 2:07 PM, V25 was not available for interview by phone.On 7/22/25 at 2:45 PM, V33, CNA/Activities, stated V25 used R10's debit card, then ended up getting fired. The Facility's Final Report sent to IDPH on 2/24/25 documents during the investigation, it was noted that R10's debit card was compromised and had been used in the (Local) area. R10 is known to give money or debit card to anyone, including other residents and visitors if he feels they will purchase items for him at the store. There was one possible purchase that could be linked to a facility member in January 2025. On 7/23/25 at 11:55 AM, V1, Administrator, stated she was not the administrator at the time of R10's investigation, but stated it looked like it happened, and the detective said who came out to the Facility to follow up on the case stated V25 used R10's debit card to pay rent. She stated she would expect the Facility to follow its abuse policy.The Facility's Undated Abuse Prevention and Prohibition Program Policy documents each resident has the right to be free from mistreatment, neglect, abuse, involuntary seclusion and misappropriation of property. The facility has zero-tolerance for abuse, neglect, mistreatment, and/or misappropriation of resident property. Staff must not permit anyone to engage in verbal, mental, sexual, or physical abuse, neglect, mistreatment, or misappropriation of resident property.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to report allegations of exploitation immediately to the Executive Director for 1 of 3 residents (R5) reviewed for reporting of abuse in the s...

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Based on interview and record review, the facility failed to report allegations of exploitation immediately to the Executive Director for 1 of 3 residents (R5) reviewed for reporting of abuse in the sample of 17.Findings include:R5's incident note dated 7/17/2025 at 2:30PM documents R5 was a resident at this facility with a BIMS of 15 and diagnosed with the following but not limited to: Major Depressive Disorder, recurrent moderate Chronic Obstructive Pulmonary Disease, Unspecified Type 2 Diabetes with Hyperglycemia, and essential primary hypertension, Chronic Congestive Heart Failure. At approximately 2:30PM on 7/17/2025, an Illinois Department of Public Health surveyor reported to V1, Administrator, that there was an allegation of an inappropriate relationship between R5 and former staff members V37, V35, Certified Nurse's Aides, CNAs, and an unknown staff member. On 7/22/2025 at 11:35AM V32, CNA, stated There were 2 staff that would make R5 food, and he would pay their bills, give them gifts, give them the keys to his house, put money in their cash app. The staff were V35 and V37. R5 paid V37's insurance premium. I told the administration before the facility was bought out. On 7/22/2025 at 3:30PM V37, CNA, stated (R5) and I were just really good friends. He sent me money to my cash app a couple of times for coffee and donuts but that was it.On 7/23/2025 at 12:00PM V1, Administrator, stated I found out about the abuse of R5 when the surveyors told me. V37 had already been terminated for tardiness. I was not the Administrator yet, but I would've expected the outgoing Administrator to have passed that information along to me. Facility's undated abuse policy states To ensure that the facility establishes, operationalizes, and maintains an Abuse Prevention and Prohibition Program designed to screen and train employees, protect residents, and to ensure a standardized methodology for the prevention, identification, investigation, and reporting of abuse, neglect, mistreatment, misappropriation of property, and crime in accordance with federal and state requirements.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected most or all residents

Based on interview and record review the facility failed to implement its written policy by not ensuring that required background checks were completed prior to allowing direct care staff to work with...

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Based on interview and record review the facility failed to implement its written policy by not ensuring that required background checks were completed prior to allowing direct care staff to work with residents. This failure had the potential to place all 52 residents living in the facility. Findings include:V37's, Certified Nursing Assistant, CNA, personnel file documented R37 was employed by facility beginning on 3/3/2025 through 5/15/2025. There was no Criminal Background Check completed by the facility; however, the facility did have a background check from previous employer dated 11/27/2024. V1, Administrator, stated Ideally this facility should've done a background check. V1 stated (V37) came from a sister facility and just kind of showed up one day. V2, Director of Nursing, DON, stated Typically when a staff member requests a transfer from a sister facility, we would call that facility and let them know the staff is requesting a transfer. There are new procedures put in place now that onboarding and background checks are to be done. Facility's undated abuse policy states To ensure that the facility establishes, operationalizes, and maintains an Abuse Prevention and Prohibition Program designed to screen and train employees, protect residents, and to ensure a standardized methodology for the prevention, identification, investigation, and reporting of abuse, neglect, mistreatment, misappropriation of property, and crime in accordance with federal and state requirements.Facility's resident roster dated 7/14/2025 documents 52 residents residing in the facility.
Jul 2025 6 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents were supervised to prevent elopement....

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents were supervised to prevent elopement. This failure resulted in R2 eloping from the facility on 6/15/2025, unknown as being gone and spotted 0.2 miles from the facility, alone in a parking lot by V5 (Certified Nurse Assistant) who was returning from lunch. R2 was brought back to the facility but her return condition at the time of her return remains unknown, as she received no assessment for injuries and no longer resides in the facility. This failure also resulted in R22 eloping from the facility on 7/8/25 when R22's nurse (V30) noticed him missing between 9:30 AM to 10 AM. V30 stated R22 was returned to the facility at approximately 12:40 PM. The Immediate Jeopardy began on 6/15/25 when due to the facility's failure to provide adequate supervision for R2 who has a diagnosis of schizophrenia, periods of confusion with a physician order for memory diagnostic clinic for concerns for underlying neurocognitive disorder of which the facility failed to schedule following R2's recent hospitalization after she was found at an airport with confusion and claiming she had been kidnapped. R2's care plan did not document R2's risk of elopement nor was it updated following R2's elopement from the facility on 6/15/25. The facility failed to follow its policy and did not implement interventions after R2's facility elopement risk assessment deemed R2 at risk for elopement and R2's facility community survival skills assessment conclusion documented R2 does not appear to be capable of unsupervised outside pass privileges at this time. On 6/15/25 at approximately 11:20 AM a facility CNA (Certified Nurse Assistant) was returning to the facility from her lunch break and spotted R2 in an apartment parking lot approximately 0.2 miles from the facility without the facility's knowledge of R2 being gone from the facility. R2 was not assessed for injuries upon return to the facility after she eloped on 6/15/25. R2 remained at the facility until her family discharged her on 6/17/25. The facility did not update R2's care plan nor implement any risk reduction measures prior to nor following her 6/15/25 elopement. V1, Administrator, and V11, [NAME] President of Clinical Services, were notified of the Immediate Jeopardy on 6/25/25 at 12:30 PM. The facility then failed to implement elopement precautions for R22 after he was assessed as at risk for elopement. R22 has a diagnosis of paranoid schizophrenia and a history of elopement from his prior facility. R22's nurse V30 had previously cared for R22 at his prior facility and was aware of R22's history of elopement. V30 noticed R22 was not in the facility between 9:30 AM and 10 AM on 7/8/25 and was not returned to the facility until approximately 12:40 PM when the facility transportation CNA observed R22 approximately 0.2 miles from the facility. R22 stated he walked down to the city fountain which is located approximately 1 mile away from the facility. The Immediacy was removed on 7/8/25 but the facility remains out of compliance at a Level II. Findings Include: 1.R2's census sheet, print date of 6/18/25, documented R2 was admitted to the facility on [DATE]. R2's medical diagnosis sheet, print date of 6/18/25, documented R2 has diagnoses including schizophrenia, depression, heart failure, cardiomyopathy, coronary atherosclerosis, hypertension, pneumonia, type 2 diabetes mellitus, and depression. R2's elopement evaluation, dated 5/21/25, documented a score value of 1 or higher indicates risk of elopement. R2's elopement evaluation score was 6. R2's community survival skills assessment, dated 6/8/25, documented R2 is not sufficiently alert, oriented, coherent nor knowledgeable to be considered for independent outside pass privileges. This form documented R2 does not know the facility address nor how to ask for/seek help in an emergent or problematic situation. This form also documented R2 does not have the ability to adhere to pass privilege policies, e.g., getting permission to leave, signing out, respecting time parameters and curfews, and informing staff upon return. This assessment conclusion documented the resident does not appear to be capable of unsupervised outside pass privileges at this time. R2's MDS (Minimum Data Set), dated 5/29/25, documented R2 is cognitively intact although on 6/18/25 at 11:51 AM V10 (Social Service Director) stated she completed R2's cognitive assessment and that R2 was able to answer the questions on the assessment but R2 was absolutely not safe to go outside on her own and that R2 would not have known to sign herself out of the building. R2's care plan, print date of 6/18/25, does not document or address R2's elopement risk. R2's hospital H&P (history and physical), dated 5/6/25, documented Pt (patient) with psychosis that appears to be new, but it appears has not been evaluated by a medical professional. She is also having an acute on chronic systolic heart failure exacerbation. Diagnosis for cause of psychosis is unclear but there is suspicion for a dementia related diagnosis given the age of onset. R2's regional hospital inpatient Discharge summary, dated [DATE], documented principal problem pneumonia of right lower lobe due to infectious organism. Active problems: delirium. Resolved problems: no resolved hospital problems. Details of hospital stay per H&P on 5/6/25 R2 is a [AGE] year old F (female) w/ (with) PMH (past medical history) of dilated cardiomyopathy, CAD (coronary artery disease), HTN (hypertension), DM (diabetes mellitus), insulinoma s/p (status post) Whipple (surgical procedure of pancreas), depression who was brought to the hospital by ambulance for paranoia, found to have exacerbation of known heart failure. Per chart review, patient was BIBEMS (brought in by emergency medical services) as she came to the airport and told people there, she had been kidnapped. On arrival to the ED (emergency department) patient was combative, attempting to leave the emergency department. She was treated with Ativan, Zyprexa, and eventually IM (intramuscular) Haldol multiple times during ED stay. It continues, patient was evaluated by psych team in ED who noted unspecified schizophrenia and other psychotic disorder but given elevated BNP (B-type natriuretic peptide) concerning for HF (heart failure) exacerbation, not appropriate for psych admission at this time. Patient arrived to the floor agitated, kicking at staff, but on room air and with stable vitals. Unable to obtain medical or social history from patient. It continues, hospital course: delirium and agitation: patient brought to the ED by EMS for bizarre behavior. Initially combative and aggressive requiring multiple doses of IM Haldol and patient was placed on elopement precautions. Intermittently requiring physical restraints during the initial presentation, patient became more appropriate, with better insight as her admission progressed. This was in the context of a psychiatric consult and the initiation of scheduled PO (by mouth) Haldol for symptom management. Given acute presentation, infectious workup was completed which was negative, at which point antibiotics were discontinued. Treatment of acute heart failure exacerbation as below. Improvement in heart failure exacerbation coincided with improvement in mental status, but this is in conjunction with scheduled antipsychotic medication. Initial attempts to wean off Haldol coincided with increased confusion and irritability, so psychiatry was reengaged and recommended a taper off of Haldol and onto Seroquel. This taper was initiated inpatient, and instructions for further tapering were provided to skilled nursing facility at time of discharge (see below). Per psych the underlying diagnosis for this is agitation in the setting of delirium and Seroquel is scheduled to stop after 2 weeks on just Seroquel, with encouragement to follow up outpatient with memory diagnostic center and geriatric clinic. It continues, Haldol to Seroquel taper (instructions below), f/u w/ memory diagnostic clinic for concerns for underlying neurocognitive disorder. On 6/26/25 at 10:26 AM V25 Transportation CNA stated she took care of R2 a few times during her stay and R2 was confused and wandered around the facility. V25 stated she started doing transports about a month ago and she did not take R2 to any appointments nor know anything about her order for a memory diagnostic center. Surveyor asked V25 how she is notified of resident appointments and V25 replied the nurses are supposed to write it down for her although they have not been doing this, so she is being trained on how to check the EMR (electronic medical record) for appointments.On 6/26/26 at 10:42 AM V25 stated she started doing resident transports on 6/2/25 and stated the facility has agency nurses and they usually do not know the process therefore she is often not notified of appointments that are needed for residents. On 6/26/26 at 10:47 PM surveyor called the Memory Diagnostic Center where R2 was referred to and V26 office employee stated there was never an appointment made for R2.On 6/26/25 at 11:16 AM V1 Administrator stated the facility never made the appointment for R2's discharge to be evaluated at the Memory Diagnostic Center. V1 stated she does not know why it was not made because the prior transport aide quit with no notice.On 6/26/25 at 12:27 PM V1 Administrator stated all resident discharge orders from hospitals including orders for follow up appointments should be added the resident's physician orders upon admission.R2's hospital progress notes/referral documents, dated 5/15/25, documented CT (computed tomography scan) head without contrast. History: [AGE] year-old female presenting with altered mental status. Findings: encephalomalacia in the right occipital lobe. According to the National Institutes of Health (NIH.gov) encephalomalacia is the softening or loss of brain tissue after cerebral infarction, cerebral ischemia, infection, craniocerebral trauma, or other injury. According to NIH.gov symptoms of encephalomalacia include memory loss, difficulty concentrating, difficulty with reasoning and judgment, and impaired problem solving. NIH.gov noted brain tissue damaged by encephalomalacia cannot regenerate and results in permanent brain damage. It continues, assessment/plan: AMS (altered mental status) - patient is poor historian and unwilling to participate in interview but based on collateral from friend patient with 3-5 years of worsening delusions and paranoia, has filed multiple police reports against neighbors. It continues, unclear if this is patient baseline, or gradual worsening of chronic condition vs (versus) acute presentation at this time. It continues, delirium precautions, elopement precautions. R2's hospital internal medicine daily progress notes, dated 5/12/25, documented interval history: afebrile, hemodynamically stable. Remains intermittently confused, although cooperative with staff and exam. R2's facility admission notes, dated 5/21/25 at 3:43 PM, documented resident transferred to facility via ambulance. This nurse received report from (nurse) at (regional hospital). Resident is a [AGE] year-old female. Alert, confusion at times, early onset dementia. Resident was found at an airport. Resident didn't remember how she got to the airport; told hospital staff she was kidnapped. Resident noted to have delusions at times. R2's facility progress note, dated 5/22/25 at 12:38 AM, documented alert with intermittent confusion. High elopement risk. Staff has to monitor very closely. Resident approached side doors several times during the shift but easily redirected. R2's progress note, dated 5/27/25 at 5:34 AM, documented resident walked around all night with no recollection of previous encounters with staff seen within 30-minute time frame. Resident seemed angry and distressed. Resident stated that she was looking for something and stood in the dining area for one hour under supervision until moved back to room. Resident became very angry if touched all efforts redirected by letting resident move when ready. Sign has been placed on door to help resident identify living area. R2's Nurse Practitioner progress note authored by V22, dated 5/28/25, documented [AGE] year-old female presents to me today at NF (nursing facility) as new patient. She admitted from hospital after paranoia, AMS (altered mental status), and HF (heart failure) exacerbation. It continues, she is A&O (alert and oriented) to self. Cognitive status: confused. R2's progress note, dated 6/11/25 and authored by V22 Nurse Practitioner, documented R2 presents to me today at NF for nursing reports that R2 has been refusing medications and her sister is here and concerned about her edema. Her sister wants her to go to ER d/t (due to) the refusal of meds and her edema. She is adamant she does not wish to go. She is very agitated and paranoid this am. She will not answer ROS (review of systems) questions and only allows for limited exam. Sister wants me to give her something to be more compliant, explained that is not possible. She is also requesting (regional) hospital. Explained EMS makes that call. Also explained if she refuses when EMS arrives there is strong chance, they will not take her. She is up in chair. She is A&O (alert and oriented) to self. R2's behavior progress note, dated 6/9/25 at 3:20 AM, documented resident attempted several times to leave facility and had to be redirected multiple times. Resident states that she cannot stay here because her house is waiting for her. It continues, resident is starting to wander in the room of other residents. R2's progress note, dated 6/11/25 at 10:08 AM, documented resident out in dining room during breakfast with x2 family members present. Resident having increased behaviors, yelling, cursing, refusing medications and meal. DON (Director of Nursing), Administrator, ADON (Assistant Director of Nursing), and NP (Nurse Practitioner) present and aware. Orders received per NP to send resident to ER (emergency room) for evaluation. Resident refusing all care. Family requesting resident may need to be sent to psych (psychiatric) eval (evaluation) for AMS (altered mental status) and increased behaviors, plus refusal of medications and care. It continues, resident currently ambulating self around facility, staff supervision/monitoring continues. R2's next progress note following the 6/11/25 progress note was on 6/14/25 at 12:57 PM and it documented resident has refused all medications, including blood glucose monitoring/insulins for this nurse today. Several attempts to offer medications during scheduled times refused and resident stated, I don't take medicine.R2's initial psychiatric evaluation, date of service 6/13/25 and authored by V28, documented per staff patient wanders a lot and voice thoughts indicative of delusions and paranoia. Per staff patient voiced she was kidnapped and feels that she is not safe because someone wants to kill her. Patient also believes that her credit card was used to fund breakfast. Per staff patient believes she has been to jail and works at the airport. Patient appears to be exit seeking at times as she believes she needs to get to work at the airport. Per staff patient can be irritable and has been refusing to take her medication. She appears suspicious of staff and paranoid. Upon assessment today patient was not cooperative. She states, I already have a doctor I don't need to talk to you. Denied feelings of anxiety and depression. Denies concerns with sleep or appetite. When asked about hallucinations patient states I am done with you go on Per documentation/chart review patient was recently discharged from the hospital for bizarre behaviors, delusions, and agitation and was started on medication management. Per staff family would like for patient to get [NAME] (long acting injectable). Mental status examination documented Thought Process: disorganized, Associations: loosening associations, Thought Content: paranoia and delusions elicited, Mood: irritable, Attention: impaired, Insight: poor, Judgement: poor, Orientation: person. R2's progress note, dated 6/15/25 at 10:32 AM, with a created date of 6/16/25 at 10:34 AM, and authored by V1 Administrator, documented R2 exited the facility without signing out. This writer remined R2 of the importance of signing out with the nurses and showed her where the sign out book was located. R2 has a BIMS of 13 and voiced understanding. R2's incident progress note, dated 6/15/25 at 1:16 PM, documented resident exited building and went outside. Staff with resident and assisted resident back in facility. Resident educated and reminded to sign out when going outside of building and tell staff before exiting. Resident verbally agreed. Enhanced supervision provided. R2's behavior progress note, dated 6/16/25 at 5:39 AM, documented resident A/O X 2 did not sleep well in assigned area with consistent ambulating to dining hall and sleeping on couch. Pt (patient) was redirected several times to assigned living area. Pt is pleasant but confused on why she is living here. Pt is exit seeking and sleeps no more than three to four hours late nights. It continues, resident has been placed with safety protocols. Will continue with plan of care. R2's behavior progress note, dated 6/16/25 at 6 AM, documented resident attempted exit and redirected to unit 200. Returned to hallway seeking exit 5 per staff. R2's progress note, dated 6/17/25 at 1:35 PM, documented upon return from LOA (leave of absence), residents sisters voiced that resident will be leaving facility and not returning. Family refused to wait until MD (medical doctor) notified. Family also refuses to make facility staff aware of where resident is discharging to. On 6/18/25 at 8:25 AM V7 LPN (Licensed Practical Nurse) stated R2 discharged from the facility yesterday and R2's family did not say where she was going. V7 stated she was not working when R2 left the building, but she heard R2 eloped and was by the highway. V7 stated a CNA noticed R2 on her way back from lunch and picked her up. V7 stated the times she cared for R2 in the last 2 weeks R2 was paranoid and combative. On 6/18/25 at 8:30 AM V5 CNA approached surveyor and stated, I was working last weekend, I was returning from lunch around 11:20, and I saw (R2) down the street. V5 stated she did a u turn, stopped, and said to (R2) I will take you home. V5 said (R2) replied I know you from somewhere. and then got into the car with her and she brought her back to the facility. V5 stated she does not know how long (R2) was gone but she did see her at breakfast that day. V5 stated she called and reported the incident to the DON (Director of Nursing).On 6/18/25 at 8:45 AM V9, Activity Director, stated she was not at work when R2 eloped last weekend and stated R2 was confused at times during her stay at the facility.On 6/18/25 at 8:52 AM V10, Social Service Director, stated R2 was at the facility for 2 or 3 weeks, she was very confused, combative, and non-compliant. V10 stated she completed her community assessment, and she was not safe to be out of the facility by herself. V10 stated R2 could not have signed herself out because she came to the facility after she was found at the airport claiming she was kidnapped.On 6/18/25 at 8:57 AM V1, Administrator, stated she did not report R2's elopement because she looked at her (cognitive assessment) and she was a 13. Surveyor asked V1 if she looked at R2's community/elopement assessment and V1 stated no.On 6/18/25 at 9:03 AM V11, [NAME] President of Clinical Services, stated based on R2's (cognitive assessment) and cognition at that time they don't think it was an elopement.On 6/18/25 at 11:43 AM V12 CNA stated she was not at work last weekend when R2 eloped. V12 stated R2 was very much confused all the time when she saw her or took care of her during her stay at the facility. On 6/18/25 at 11:51 AM V10 Social Service Director stated she completed R2's cognitive test, and R2 could answer those questions but she was absolutely not safe to go outside on her own. V10 stated she does not know what door R2 exited the facility from, but she was in room [ROOM NUMBER] which is located 2 doors down from that hall exit door. V10 stated R2 never left the faciity on her own and she would not have known to sign herself out to leave the building.On 6/18/25 at 12:17 PM V1, Administrator, stated she believes R2 exited the front door when she left the facility. Surveyor asked how she reached that conclusion and V1 replied a nurse saw her by the front door around 11 AM on 6/15/25. V1 stated she did a timeline, and she thinks R2 was only out of the facility for approximately 5 minutes. Surveyor requested a copy of the timeline and V11, Regional Director, stated we are working on it. Surveyor asked if someone deactivated the door alarm without checking to see why it went off and V1 replied she assumes so.On 6/18/25 at 12:23 PM V11, [NAME] President of Clinical Services, stated she knows the facility did have elopement risk binders for the residents at risk for elopement because she is the one who put them together. V11 stated she does not know if R2 had an elopement risk binder or not. V11 stated R2 was cognitively intact based on her cognition score and with resident rights she had the right to leave if she wanted to. Surveyor questioned V11 regarding the reason R2 was admitted to long term care after she was found at the airport with confusion and claiming she was kidnapped. V11 replied R2 had a hospitalization following that. Surveyor then questioned if V1 and V11 had reviewed R2's chart as it documented R2 had confusion throughout her stay at the facility and her community assessment documented she is unsafe to be out on her own. V11 replied I am confused at times and residents still have rights.On 6/18/25 at 12:43 PM V1, Administrator, provided R2's elopement evaluation dated 5/21/25 with a score of 6. Surveyor asked V1 if a score of 6 indicates R2 was at risk for elopement. V1 replied let me look and left the room. This form documented score value of 1 or higher indicates risk of elopement. On 6/18/25 at 12:46 PM V1 returned and stated it doesn't say she is high risk for elopement. Surveyor asked V1 if a score value of 1 or higher as documented on the elopement evaluation indicates R2 was at risk of elopement and V1 replied yesOn 6/18/25 at 2:34 PM V13 LPN stated she did not write a written statement regarding R2's elopement from the facility but she did document it in her progress notes. V13 stated she was R2's nurse on 6/15/25 and she last saw her before she started her medication pass before 11 AM on 6/15/25. V13 stated she did not see R2 again until she was returned to the facility by a CNA around 11:20 AM. V13 stated she did not document an assessment of R2 upon her return to the facility. V13 stated R2 was confused on the morning of 6/15/25, was carrying some of her belongings around in bags, and stated she was leaving. V13 stated she had previously cared for R2 on 2 other shifts at the facility and R2 was also confused during those shifts.On 6/18/25 at 2:53 PM V1 Administrator stated R2 did not have a photo taken during her admission to the facility nor did she have an elopement risk binder per the facility missing resident/elopement policy.On 6/18/25 at 3:13 PM surveyor asked V1 what enhanced precautions were put into place for R2 as documented in R2's progress notes upon her return to the facility after being found walking up the street and V1 replied we just checked on her frequently, I don't know if it was documented or if her care plan was updated. I will checkOn 6/24/25 at 10:37 AM V11 Regional Clinical Director stated if residents are at risk for elopement, then they do not have an elopement binder but if they are high risk then they do have an elopement binder. V11 stated the facility did have binders for the high-risk residents but they were misplaced when surveyor requested them, so she redid them. V11 stated she does not know why R2 did not have an elopement binder and was unaware of her history of wandering.V11s tated she would expect all staff to immediately respond to door alarms except the dining room door because there is usually a staff member outside with the residents and it is fenced in. Surveyor asked if the gate is locked as it is a fire egress and V11 stated she does not know if it is locked or not. On 6/24/25 at 10:40 AM surveyor asked V2 DON if she considered R2 high risk for elopement and V2 replied R2 wanted to go home, she went to the doors and looked out. Surveyor then asked V2 if R2's memory diagnostic appointment was completed as documented in R2's facility admission orders from the regional hospital and V2 replied she does not know if the appointment was made or not. Surveyor asked if a physical assessment of R2 was completed following R2's elopement from the facility and V2 stated she would look and see if there is one in R2's medical record. On 6/24/25 at 11:01 AM V13 LPN stated she was R2's nurse when R2 left the building on 6/15/25 without the knowledge of staff and she does not know how long she was gone from the facility although she recalls seeing her 15 to 20 minutes prior to the CNA bringing her back in. V13 stated she did not complete nor document a skin nor any type of assessment on R2 after R2 eloped. V13 stated R2 was absolutely unsafe to go out of the facility on her own due to her psychiatric issues, periods of confusion, and poor safety awareness and stated when she cared for R2 she was fixated on wanting to leave the facility. V13 stated she does not know what door R2 left from, but she would guess door 10 as her room was just 2 doors down from that exit. V13 stated R2 didn't recall leaving and stated she didn't leave when she got back. On 6/24/25 at 2:24 PM V1, Administrator, stated R2 does not have an incident report, nursing assessment, nor skin assessment for the day she exited the building alone.On 6/25/25 at 8:59 AM V22 Nurse Practitioner stated she assessed R2 on two separate dates during her stay at the facility. V22 stated R2 was very paranoid and when she saw her on 6/11/25 she wanted to send R2 to the hospital but R2 refused. V22 stated R2 was tearing up V22's papers while she was assessing her and that R2 had been refusing medications. V22 stated R2 was confused both times she assessed her and R2 was not safe to leave the facility on her own.On 6/25/25 at 11:06 AM V5 CNA stated R2 was standing on the corner of the parking lot of the apartment building on Pawnee drive and north Illinois street when she spotted R2 as she was returning from her lunch break. V5 stated R2 seemed confused when she gave her a ride back to the facility.On 6/26/25 at 10:23 AM V24 RN (Registered Nurse) stated R2 was very confused and exit seeking every time she was R2's nurse. V24 stated she was R2's nurse multiple times. V24 stated she did not know anything about R2's order to be seen at a memory diagnostic center.On 6/26/25 at 12:31 PM V28 PMNHP (Psychiatric Mental Health Nurse Practitioner) stated she evaluated R2 on 6/13/25 and based on that evaluation and information provided by facility staff R2 was not safe to leave the facility on her own. V28 stated R2 was oriented to self only on 6/13/25, R2 did not want to speak to her, and R2 was very paranoid. V28 stated the facility staff reported R2 had been delusional, confused, exit seeking, and non-compliant with PO (by mouth) medications.On 6/26/25 at 12:48 PM V11, [NAME] President of Clinical Services, stated she did not review R2's hospital records prior to R2's admission to the facility. V11 stated based on what she knows about R2 now, R2 should have had elopement risk interventions, R2's care plan should have been updated, the hospital discharge orders for R2 to follow up with specialists should have been put onto R2's physician orders, and those appointments should have been made. Surveyor asked V11 why R2 was placed in a room [ROOM NUMBER] doors down from an exit as the facility elopement policy documents room placement close to common area and away from exits. V11 replied based on what she knows now R2 should have been placed in a room closer to the nurse's station.Facility plans to remove immediacy: Description of Occurrence:Facility failed to ensure residents were supervised to prevent elopement.Action Taken Completion Date1) R2 is no longer in the facility 6.25.252) a) Admin/ DON were in-serviced by the VP of clinical services. a) Completed 6.25.25b) Admin in-serviced the IDT team. b) Completed 6.25.25c) Current staff in-serviced on elopement policy and procedure. c) Completed 6.25.25 EOD by IDT team.3) a) All residents that resided in the facility will have an elopement risk assessment completed within the last 30 days. a) Completed by VP of clinical services, DON, & administrator by 6.25.25b) Elopement Binder will be updated based on those risk assessments. b) Completed by VP of clinical services, DON, & administrator by 6.25.25c) Review of policy and procedure completed to reflect current practice. c) Completed by VP of clinical services by 6.25.25. 4) All working staff have been in-serviced on elopement, monitoring, and procedures on what to do if a resident is at risk. Currently all staff on shifts are in-serviced. Total facility staff will be 100% by 6.25.25.On-going- being completed by IDT team or designee by start of next working shift.5) No staff will work before being in-serviced on elopement procedures.6) A quality assurance tool was implemented; daily audit of the 24 hour report for wandering/elopement risks. Daily audit for elopement risk assessments completed within 72 hours of admission. Audits to continue daily x 4 weeks to ensure that elopement risk is documented. On-going. Audits completed by: Admin/ Designee 7) Root Cause Analysis completed for elopement.Deficiency: Failed to prevent elopement. Root Cause: Attached. Initiated- 6.25.25 Completed 100% Completed by:[NAME]- VP of Clinical ServicesYehuda [NAME]- CEOMonica [NAME]- AdministratorTracey Berry- DON2.)R22's clinical census sheet, print date of 7/8/25, documented R22 was admitted to this facility on 7/1/25. R22's medical diagnosis sheet, print date of 7/8/25, documented R22 has diagnoses of paranoid schizophrenia, muscle weakness, gastro-esophageal reflux disease, primary generalized osteoarthritis, and drug induced subacute dyskinesia. R22's MDS, dated [DATE] at 12:53 PM, documented R22 is moderately cognitively impaired. This assessment was completed by V10 Social Service Director. R22's progress note, dated 7/8/25 at 1:02 PM and authored by V9 Activity Director, documented a second cognitive assessment with a higher score indicating R22 is cognitively intact. R22's clinical resident profile/face sheet, print date of 7/8/25, does not have R22's photo. R22's care plan, print date of 7/8/25, documented R22 is at risk for wandering/elopement with goals of the resident will not leave facility unattended and the resident's safety will be maintained. Interventions are schedule time for regular walks/appropriate activity. R22's care plan, undated, documented 7/8/25 actual elopement: placed on 1:1, will be supervised when outside, elopement risk assessment reassessed. Placed in elopement binder. Date initiated: 7/8/25. Elopement risk assessment will be completed within 72 hours of admission, readmission, and quarterly. Engage resident in purposeful activity, identify if there are triggers for wandering/eloping, provide reorientation to surroundings, and schedule time for regular walks/appropriate activity. R22's fall risk evaluation, dated 7/8/25 at 8:39 PM, documented R22 has intermittent confusion.On 7/8/25 at 10:32 AM two surveyors observed facility staff walking at a fast pace up and down the halls looking for a resident. At 10:38 AM V1 Administrator was in the conference room with the surveyors and unaware other facility staff were looking for a resident. Surveyor then alerted V1 that staff were looking for a resident. The facility does not have an overhead paging system, so surveyors did not hear any facility employees including the leadership team announce code pink per the facility policy when a resident is missing. At 10:43 AM V2 DON was observed walking at a fast pace down the 200-unit corridor, surveyor asked what resident is missing, and V2 replied (R22). At 11:00 AM surveyor checked the facility elopement binders and R22 did not have an elopement binder nor a photo in his EMR (electronic medical record). Multiple employees wer
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0868 (Tag F0868)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to ensure Quality Assurance Performance Improvement (QAPI) meetings consisted of the required members. This failure has the potential to affec...

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Based on interview and record review, the facility failed to ensure Quality Assurance Performance Improvement (QAPI) meetings consisted of the required members. This failure has the potential to affect all 57 residents residing in the facility. V1 (Administrator) provided an attendance record from the last QAPI meeting, which was dated 4/25/25. The provided sign in sheet does not document the line labeled as Medical Director was in attendance, as it is blank. V1 stated the last QAPI meeting at the facility was on 4/25/25 and confirms V31 (Medical Director) was not in attendance. V1 stated the meeting was last minute and V31 wasn't able to attend. Review of the facility policy titled QAPI Program with a reviewed date of 6/1/25 documented QAPI principles will drive the decision making within our organization .QAPI activities will be integrated across all the care and service areas of our organization. Each area should have a representative on the QAA (Quality Assessment and Assurance) committee. The facility census report dated 7/8/25 documented 57 residents currently reside in the facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to maintain a safe, clean, well maintained, homelike envi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to maintain a safe, clean, well maintained, homelike environment for 8 of 8 residents (R1, R6, R7, R11, R16, R19, R20, & R21) reviewed for physical environment in the sample of 23. This failure has the potential to affect all 57 residents in the facility. Findings Include: On 6/24/25 at 8:26 AM room [ROOM NUMBER] was observed with a brown sticky substance on the floor throughout the room and restroom. Dirt and debris were observed under the bed and nightstand. A large amount of dried feces and urine were observed on the toilet seat. On 6/24/25 at 8:30 AM a sign noting DO NOT USE was observed on the toilet lid of room [ROOM NUMBER] restroom. The floor along the cove base was observed with a brown/black buildup throughout the room and restroom. Debris and dirt were observed under the bed and nightstand. On 6/24/25 at 8:50 AM a dark dirty buildup was observed all around the cove base on the floor of the 200 unit. The cream-colored cove base was stained with a yellow and brown substance. Dirt and debris were observed on the floor around all the door jambs of this unit. On 6/24/25 at 8:53 AM a brown substance was observed on the floor along the cove base of room [ROOM NUMBER]. A dirty brown buildup was observed around the bottom of the room and restroom door side jambs. An oxygen concentrator was observed in use and covered in dust and dried spills. The 212 bathroom has a toilet and a shower with concrete flooring. The concrete is painted, and the paint is peeling off throughout the floor. A piece of the concrete floor is missing in the shower area and the concrete is chipped throughout the restroom resulting in an uneven surface. On 6/24/25 at 9:00 AM R7, room [ROOM NUMBER] bed 1, stated the facility is not clean and that she has seen mice running down the hallway several times. R7's MDS (Minimum Data Set), dated 5/29/25, documented R7 is cognitively intact. On 6/24/25 at 8:23 AM V4 CNA (Certified Nurse Assistant) stated the facility is filthy, the plumbing is constantly backing up, and housekeeping can't keep up due to the toilets backing up. On 6/24/25 at 8:57 AM V15 CNA stated room [ROOM NUMBER] toilet has not been flushing for a while and she has never observed any staff scrape the floors around the baseboard. On 6/24/25 at 10:05 AM V18 Housekeeping/Laundry Supervisor stated she has worked at the facility for about 2 months, she is aware the floors look bad, and she spoke to V1, Administrator, and V8, Maintenance Director, about the need for a floor tech. V18 stated the floors need stripped and scraped to get the dirt and residue off them. V18 stated she is trying to work on the floors, but she has limited time she can spare with her other duties. On 6/24/25 at 10:07 AM V19 housekeeper stated 100 hall baseboards look awful and have for a long time, management knows, and nothing has been done about it. On 6/24/25 at 10:10 AM V22 Housekeeper stated the floors were filthy when she first started working at the facility a couple months ago. V22 stated they are a little better now, but the facility needs a floor tech because they can't get the dirt up around the baseboards without stripping and scraping them. On 6/24/25 at 10:52 AM R11 stated to surveyor look at 100 shower room, it's gross, I refuse to use it. R11's MDS, dated [DATE], documented R11 is cognitively intact. On 6/24/25 at 10:55 AM observed the 100-unit shower room with a black and grey residue on all 3 shower walls from mid wall down to the baseboard. The painted base board was chipped throughout with black and grey residue. Multiple floor tiles were cracked with a black residue observed in the cracks of the tile. On 6/24/25 at 11:10 AM observed multiple pieces of wallpaper detached from the wall and coming down over bed 2 in room [ROOM NUMBER]. The chair rail/mid-wall molding had chipped paint throughout the length of it. Dirt and debris were observed under the furniture and a brown build up was observed throughout the room on the floor along the cove base. On 6/24/25 at 11:18 AM a brown substance was observed on the floor along the cove base on the 100-hall unit with rooms 104 to 107. The cream-colored cove base was stained with a yellowish-brown substance throughout the hall. On 6/24/25 at 12:50 PM observed multiple broken floor tiles in the restroom for room [ROOM NUMBER]. Dirt and debris were observed in the cracks of the broken floor tiles. A brown stained substance was observed around the toilet on the floor tiles. The bathroom door jamb was covered in rust. A brown buildup was observed on the floor along the cove base throughout room [ROOM NUMBER]. On 6/25/25 at 11:37 AM an approximate 1-foot piece of cove base was missing in the dining room next to exit door 4. The dry wall under the missing cove base was cracked and crumbling onto the floor. An approximate 2.5-foot piece of cove base next to the therapy entrance also in the dining room was missing exposing broken dry wall pieces with a black substance on the cracked and broken drywall. On 6/25/25 at 11:54 AM Observed a large fan sitting on the floor in the kitchen turned on, rotating, and covered in a large amount of dust and a lint like substance. The fan was blowing air onto the food preparation area. On 6/25/25 at 11:57 AM the bathroom between 201 & 203 was observed with 3 missing floor tiles approximate 12 by 12 in size next to the toilet and a black substance on the sub-floor. 2 additional tiles were broken next to the toilet. The baseboard behind the toilet was missing with cracked drywall crumbling onto the floor. The towel bar was missing with 1 towel bar holder and the other was gone resulting in dry wall damage. The light fixture cover was missing resulting in 4 exposed light bulbs although 2 light bulbs were not functioning. The bathroom had multiple ceiling tiles with brown staining observed on them. The tv stand/nightstand in room [ROOM NUMBER] was missing 2 drawer covers and in poor condition. On 6/25/25 at 12:05 PM the 100 hallway that leads to exit 3 was observed to be poorly lit and it was noted that multiple light bulbs were not functional in the ceiling light fixtures. On 6/25/25 at 12:07 PM the bathroom between rooms [ROOM NUMBERS] was observed and an approximate 3 by 3 electrical box cover missing a screw resulting in the cover to hang and electrical wires were exposed. R21 resides in 122 bed 2 and R21's medical diagnosis sheet, print date of 7/8/25, documented R21 has a diagnosis of schizophrenia. On 6/26/25 at 11:08 AM V27 Ombudsman stated she has had a lot of residents complain to her about the condition of the facility. V27 stated she has been coming to this facility for the past year and she has complained to the last 2 administrators plus the current administrator (V1) about how horrible the floors look, and the general maintenance of the building not being kept up. V27 stated she has been at the facility every week this month and she spoke to facility staff every visit about the maintenance issues. V27 stated she has observed mold on the 100-unit shower for the last year, that the plumbing is frequently backing up, and she observed raw sewage on the 100-unit shower floor during one of her visits. On 7/7/25 at 10:18 AM V29, POA (Power of Attorney) for R16, stated her own concern is when she has visited, the facility is dirty. V29 stated she understands people get busy but that is something she has noticed. On 7/8/25 at 8:18 AM V1 Administrator stated she is aware of all the maintenance issues is the building. On 7/8/25 at 8:25 AM surveyor observed room [ROOM NUMBER] with V1 Administrator and V8 Maintenance Director. Surveyor observed an approximate 18-inch x 18-inch black patch on the wall behind bed 2. Surveyor asked V1 and V8 what the black patch was for. V8 pulled back the black patch from the wall revealing a hole in the dry wall. Surveyor then asked V1 and V8 if they were aware of the damage to the floor in this restroom resulting in an uneven floor surface and fall risk. V8 replied he would sand the floor down, so it is smooth. On 7/8/25 at 8:31 AM R6 was sitting in her wheelchair in room [ROOM NUMBER]. R6 stated the facility is not clean, she has seen 3 mice in the past few days, and one knocked her plant over and broke the pot. R6 stated it makes her sad to live in a dirty place. R6 stated her son recently visited and asked her why your floor isn't clean. R6 stated there has been a hole in her wall behind her bed since she moved in. R6 stated she thinks the mice are coming in the hole in the wall in the corner of her room. Surveyor observed a hole in the cove base and wall in the corner of room [ROOM NUMBER] with a pile of dirt, debris, and pieces of dry wall in the corner on the floor. Surveyor also observed dirt and dead insects in the windowsill and on the air conditioning unit. R6's MDS (Minimum Data Set), dated 1/10/25, documented R6 is cognitively intact. On 7/8/25 at 8:39 AM R20, resides in room [ROOM NUMBER], stated his bathroom is gross, the floor tiles have been missing from his bathroom floor since he was admitted to the facility, and he has never seen maintenance do anything to fix it. R20's MDS, dated [DATE], documented R20 is moderately cognitively impaired although R20 was alert and oriented during interview. On 7/8/25 at 8:45 AM R19 stated this building is dirty all over and the flies are terrible. R19's MDS, dated [DATE], documented R19 is cognitively intact. R19 resides in room [ROOM NUMBER] and surveyor observed brown stains and dirt all along the cove base on the tile floor in the restroom, the cove base was loose from the wall behind the toilet exposing damaged dry wall, the restroom floor had multiple cracked and separated tiles with dirt in the openings, a floor tile was missing next to the door jamb, the bathroom door frame was covered in rust, and rust was observed around the base of the toilet on the floor tiles. Multiple dead insects were observed on the windowsill and on top of the air unit of room [ROOM NUMBER]. Dirt and debris were observed under R19's bed. The cove base was stained with a brown substance throughout the room. On 7/8/25 at 11:26 AM R1 stated her toilet has not been flushing for the last 3 days, and it's the third time it has been broke recently. Surveyor attempted to flush the toilet, it would not flush, and the handle was loose. Observed brown stains on the bathroom floor. Cove base has brown stains throughout. Observed tan liquid stains on the lower half of the wall next to the room door. R1 stated the housekeepers mop her room everyday but they are not able to get the stains and buildup on the floor clean. R1's MDS, dated [DATE], documented R1 is cognitively intact. On 7/8/25 at 11:32 AM surveyor observed tan and yellow stains covering the length of the cove base on the 200 unit with dirt buildup on the floor along the cove base and around the resident room door jambs. On 7/8/25 at 1:05 PM observed a loose section of hand railing on the 200 unit that runs parallel to the dining room and front entrance by room [ROOM NUMBER]. The Resident Council minutes, dated 5/21/25, documented Maintenance: Need a full-time maintenance person in the building, there is too much to keep up on to only have (V8) come a couple times a week and stuff that needs fixed isn't getting done in a timely manner. The facility's Physical Plant & Environmental Policy & Guidelines, undated, documented Policy Statement: It is of the utmost importance to provide a safe, hospitable, clean, and organized facility and grounds to ensure an environment that is conducive to providing the best care, comfort and home-like surroundings for residents. A well-maintained building and environment is also important for creating safe work surroundings across all departmental staffing and their ability to effectively, and efficiently provide care and great living environment to all residents and all necessary resources to do so. The building and grounds must be maintained in the best presentable state and must be done so through routine maintenance and upkeep, housekeeping, and ensuring compliance with current federal, state, local and NFPA codes. This includes making certain a safe and hospitable environment as possible is maintained in the event of an emergency for sheltering in place. Policy Implementation: The facility Administrator must ensure that the overall scope and effective procedures are followed by each departments supervisors and staff or request of approved contractors for creating and maintaining a safe and comfortable environment for the residents, visitors, and staff. Ensure maintenance work orders are completed in a timely manner and ensure items necessary for repairs are ordered to complete repairs. Maintenance/Approved Contractors o Preventative maintenance schedules for all mechanicals - HVAC, Boilers, Water Heaters - Ensure proper water temps of 100-110 are maintained in resident areas - HVAC/Boiler systems are maintaining safe and comfortable ambient temperatures - Routine cleaning of vents and cold air returns o Routine care and repairs to interior finishings - repairing ceiling/wall damage, painting, floor o General plumbing - drains, faucets, showers are maintained o General electrical - proper lighting, safe receptacles, no permanent use of extension cords o Emergency systems - fire alarm system, sprinkler systems, generator, egress lighting o Nurse Call Light systems and door signaling systems/wander guard systems o Resident care equipment (lifts, concentrators) o Wheelchair and bed maintenance o Insect and rodent control o Secured and organized mechanical rooms and storerooms o Oxygen stored safely in designated room or outdoor storage in racks o Hallways remain clear of any clutter o Maintaining safe egress pathways to public way in inclement weather o Routine grounds clean-up of litter, maintaining landscaping, and lawn mowing o Secured exterior doors o Safe and clean designated outdoor resident and staff smoking areas o Maintain essential supplies and parts Housekeeping o Routine daily room cleaning and sanitizing o Routine daily cleaning of all common areas and dining areas o Routine daily cleaning of all shower rooms and restrooms o Deep Cleaning of Shower Rooms or humid areas to ensure any possibilities or mildew and mold are eliminated. o Monthly Scheduled room deep cleaning and organizing o Routine Room Closets organized to ensure items can be stored o Monthly Scheduled Shower Room deep cleaning o Scheduled stripping and waxing of floors (if required floor type) o Carpeted areas routinely cleaned o Proper handling and cleaning of isolation rooms and waste disposal (see policy) o Immediate clean-up of bodily fluids with required Nursing staff o Ensure housekeeping carts and supplies are stored when not in use o Ensure hallways free of clutter o Spills are immediately mopped o Wet Floor signs are used when necessary and removed when areas are dry o Maintain necessary supplies of cleaning products and equipment o Chemicals stored in safe secure area, handled with proper PPE
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0945 (Tag F0945)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement an infection control training program for staff. This fail...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement an infection control training program for staff. This failure has the potential to affect all 57 residents residing in the facility. Findings Include: On 7/8/25 at 10:30 AM, V1 (Administrator) stated that she does not know the last time staff were trained on infection control program and confirms she does not have any reproducible evidence to support training occurred. V1 stated that staff will be in-serviced on infection control at their upcoming staff meeting. V32 (Licensed Practice Nurse) is documented as being the facility's certified Infection Preventionist. On 7/9/25 at 10:25 AM, although requested, V11 (Vice President of Clinical Services) confirmed a policy regarding infection control training was not available. The facility assessment dated [DATE] documented the facility has 90 licensed beds for long term care nursing services, which includes the care of infectious organisms. The facility census report dated 7/8/25 documented 57 residents currently reside in the facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement a nurse aide training program which continues competence e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement a nurse aide training program which continues competence equivalent to no less than 12 hours per year. This failure has the potential to affect all 57 residents residing in the facility. Findings Include: On 7/8/25 at 10:30 AM, V1 (Administrator) stated that she does not know the last time staff received nurse aide training and confirms she does not have any reproducible evidence to support training occurred. V1 stated that staff will be inserviced on nurse aide training competencies at their upcoming staff meeting. The facility assessment dated [DATE] documented the facility has 90 licensed beds for long term care nursing services. On 7/9/25 at 10:25 AM, although requested, V11 (Vice President of Clinical Services) confirmed a policy regarding nurse aide training was not available. The facility census report dated 7/8/25 documented 57 residents currently reside in the facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0949 (Tag F0949)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement a behavior training program for staff. This failure has th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement a behavior training program for staff. This failure has the potential to affect all 57 residents residing in the facility. Findings Include: On 7/8/25 at 10:30 AM, V1 (Administrator) stated that she does not know the last time staff received behavior training and confirms she does not have any reproducible evidence to support training occurred. V1 stated that staff will receive behavior training at their upcoming staff meeting. V1 also confirms the facility currently serves residents with mental health conditions. The facility assessment dated [DATE] documents the facility accepts residents with the following psychiatric/mood disorders: Psychosis (Hallucinations, Delusions, etc.), Impaired Cognition, Mental Disorder, Depression, Bipolar Disorder (i.e., Mania/Depression), Schizophrenia, Post-Traumatic Stress Disorder, Anxiety Disorder, Behavior that Needs Interventions. This same assessment documented the facility has an average number of 40-60 residents requiring behavioral health services. On 7/9/25 at 10:25 AM, although requested, V11 (Vice President of Clinical Services) confirmed a policy regarding behavior training was not available. The facility census report dated 7/8/25 documented 57 residents currently reside in the facility.
Jun 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to report allegations of abuse to the administrator immediately after a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to report allegations of abuse to the administrator immediately after an allegation is made and the state agency within the 2-hour timeframe for 2 of 3 residents (R2, R3) reviewed for abuse reporting in the sample of 5. Findings include: 1. R2's Undated Face Sheet documents she was initially admitted to the facility on [DATE] with diagnoses including diabetes, hemiplegia/hemiparesis, anemia and anxiety. R2's Undated Care Plan no documentation resident was at risk for abuse. R2's Minimum Data Set (MDS) dated [DATE] documents she was alert, uses wheelchair, requires partial assist with sit to stand and submax assist with transfer. On 6/10/2025 at 1:07 PM V4, Certified Nurse's Aide, CNA, stated V4 was familiar with R2 and assisted V3, CNA, to care for her on 5/11/2025. V4 stated V3 got R2 in the stand-up lift and then she left the room to get towels. V4 stated when she reentered R2's room she was very upset and stated that V3 hurt her, abused her and hurt her arm. V4 didn't report that R2 stated V3 hurt her, abused her or hurt her arm to any staff she didn't think abuse occurred because V3 isn't rough with residents to V4's knowledge. V4 stated she wrote a statement regarding the allegation R2 made and turned it into V2. V10's, Licensed Practical Nurse (LPN), Statement dated 5/12/2025 documented (R2) stated (V3) had hurt her while transferring her. V10 documented she did a skin assessment and didn't see any skin issues then notified V2. R2's Progress Note dated 5/11/2025 no documentation that R2 alleged an employee abused or hurt her. On 6/10/2025 at 12:25 PM V2, Director of Nursing, DON stated V10, called her on 5/11/2025 between 11:00 AM - 12:00 PM and stated R2 alleged V3 was rough with R2 during a transfer. V2 stated she spoke to R2 the next day, 5/12/2025 and she started an investigation. V2 stated this allegation was not called into the State.V2 stated a soft file was documented which means there was enough concern to do an investigation but not enough to report an allegation of abuse to the state. V2 stated a soft file is documented when the facility assumes state will investigate the allegation and the facility documents the investigation and holds onto it until state enters the building to show it was investigated and everything was OK, and the allegation was unfounded. V2 stated she started an investigation on 5/12/2025 because she wanted to ensure it wasn't abuse. V2 stated when a resident alleges staff are rough that doesn't mean staff were abusive towards the resident. V2 stated V10 didn't report R2 stated an employee was abusive with her, she reported the employee was just rough. R2's Medical Record dated 5/2025 no documentation the facility reported the allegation of abuse to the state agency within the 2-hour timeframe. 2. R3's Undated Face Sheet documents she was initially admitted to the facility on [DATE] with diagnoses including chronic pain, cancer and a fractured pelvis. R3's Undated Care Plan no documentation resident was at risk for abuse. On 6/10/2025 at 2:31 PM R3 stated the CNA working today (name unknown) that has pink pants on intentionally dropped my legs and they were throbbing all night on 6/4/2025 into 6/5/2025. The CNA stated, I have too many patients I don't have time for this b*******. R3 stated she felt it was abusive and intentional when the CNA dropped her legs onto the bed. R3 stated she has chronic pain, a broken hip and multiple cancer. During the interview R3 was tearful and stated she doesn't want that CNA to take care of her anymore and that she was scared of her. R3 stated she reported the incident to V2 on 6/5/2025 and V2 stated she will talk to the CNA. R3 then stated after she reported the incident to V2 that the CNA came to room and stated, I can't believe you f****** reported me. R3 stated she felt intimated by the staff at that time and was fearful of her life. R3 stated although she requested the CNA not to take care of her anymore, she was still her assigned CNA on 6/5/2025 and 6/6/2025. R3 stated she reported the incident to V1 on 6/9/2025. On 6/10/2025 at 3:15 PM V2 stated R3 reported to her on 6/5/2025 that V16, CNA didn't meet her needs on 6/4/2025 and it seemed to R3 that V16 had an attitude. V2 stated R3 didn't report that any staff were rough or abusive towards her at that time. V2 stated R3 just now reported that V16 dropped her legs, and she felt it was intentional and abusive and she was starting an investigation at that time. No staff including V1 reported to V2 prior to 6/10/2025 that R3 alleged rough or abusive treatment from staff prior to this day. On 6/10/2025 at 3:25 PM V1, Administrator stated she started working at the facility as the administrator in March 2025 and hasn't reported an allegation of abuse since she started working at the facility. V1 stated R3 reported to her that an employee was rude and rough with her at approximately 5:00 PM on 6/9/2025. V1 stated R3 didn't know the employee's name but knew from what R3 reported it was a female CNA and she was trying to find out who the employee was so she could interview them and find out what occurred. V1 stated R3 reported that the female CNA assisted her to bed and let go of her legs and R3 was really upset about how this employee treated her. V1 stated she didn't know if it was an allegation of abuse because she didn't know who the employee was yet and therefore, she didn't report the allegation to the state agency on 6/9/2025. Review of R3's Serious Injury Incident and Communicable Disease Report, dated 6/10/2015 at 2:09 PM, documents (R3) alleged abuse against (V3.) Report date: 6/2/2025. On 6/12/2025 at 11:10 AM V2, DON and V13, [NAME] President of Clinical Services clarified the abuse investigation regarding R3 alleging V16 was rough/abusive toward her was started on 6/10/2025 when R3 initially reported the allegation to them. Staff interviewed residents regarding the allegation of abuse on 6/10/2025, not 6/9/2025. R3's Medical Record dated 6/2025 no documentation the facility reported the allegation of abuse to the state agency within the 2-hour timeframe. On 6/11/2025 at 12:58 PM V1, Administrator stated she is the abuse coordinator and didn't know the definition of abuse. V1 left the conference room to grab the facility's abuse policy. V1 came back into the conference room and went through the facility abuse policy page by page looking for the definition of abuse. V1 stated after reviewing the facility's abuse policy the definition of abuse is knowing or willful harm to a resident. The Facility's Undated Abuse Prevention and Prohibition Program, the facility will report known or suspected instances of physical abuse to the proper authorities by telephone or through a confidential internet reporting tool as required by state and federal regulations. Immediately, but no longer than 2 hours after forming the suspicion - if the alleged violation involves abuse to the state survey agency, adult protective services, law enforcement and the Ombudsman.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to thoroughly investigate allegations of abuse for 2 of 3 residents (R2...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to thoroughly investigate allegations of abuse for 2 of 3 residents (R2, R3) reviewed for abuse investigations in the sample of 5. Findings include: 1.R2's Undated Face Sheet documents she was initially admitted to the facility on [DATE] with diagnoses including diabetes, hemiplegia/hemiparesis, anemia and anxiety. R2's Undated Care Plan no documentation resident was at risk for abuse. R2's Minimum Data Set (MDS) dated [DATE] documents she was alert, uses wheelchair, requires partial assist with sit to stand and submax assist with transfer. On 6/3/25 at 1:10 PM, when asked if staff treat her nicely, she shook hand to indicate so so. Surveyor asked what she meant by that, and she responded, one of the CNAs (Certified Nurse's Aides) yanked me out of the 'it and spin' and I landed on the floor. R2 stated this happened on Mother's Day (5/11/2025.) She said it was not an accident. R2 stated She told me, 'Come on, if you don't, I'll get you to move' and grabbed my left arm. My bottom was on the edge of the seat, and I just slid off and landed on the floor on my bottom. I wasn't moving fast enough, and she was tired and frustrated. We had confrontations before that. I'm not afraid here but just want to move. R2's Progress Note dated 5/11/2025 no documentation that (R2) alleged an employee abused her. Review of the Initial Abuse Investigation Report, dated 5/11/2025, documented (R2) alleged that (V3, CNA) was rough with her during a transfer and hurt her. (R2) c/o (complained of) being hurt during a transfer. She states a CNA was rough with her. (R2) and (V3) reported this situation to the nurse on duty. (V2, Director of Nursing, DON) was notified. Interviews were initiated with (V10 LPN), (V3), and (R2.) Also spoke to other residents to see if any CNAs or any other staff had abused them in anyway. At the time of interview (R2) denied any abuse and requested to be transferred to another facility closer to family. She stated if she is closer her family can visit more. Skin assessment completed and no skin issues noted. The Final Follow-Up Report, dated 5/13/2025, documented The physical abuse allegation against (R2) was unfounded. All persons involved were interviewed and provided witness statements. At the time it was reported (R2) stated (V3) was rough and hurt me when she was trying to transfer me. V10's Licensed Practical Nurse, LPN, Statement, dated 5/12/2025 documented (R2) stated (V3) had hurt her while transferring her. V10 documented she did a skin assessment and didn't see any skin issues then notified V2. No additional information was documented as to what R2 meant by stating V3 hurt her. V3's Written Statement, dated 5/11/2025 contained no documentation R3 alleged V3 was abusive or rough with her. On 6/10/2025 at 10:10 AM V3, CNA stated she took care of R2 often and was very familiar with her care. V3 stated R2 was a sit to stand transfer, and she transferred her on her own without additional assistance. V3 stated on 5/11/2025 R2 was being transferred with sit to stand and she let go of the sit to stand and R2's right arm flew back behind her, and she grabbed R2's arm and assisted it to the front of the sit to stand lift. V3 stated she lowered R2 to the floor and went and got V4, CNA to assist her to get R2 off the floor. V3 reported she lowered R2 to the floor to V10, LPN an agency nurse. V3 stated R2 was upset about being lowered to the floor but R3 didn't allege she was rough with her or hurt her. V3 denied abusing or being rough with R3 on 5/11/2025. V3 stated she wasn't suspended at any time during the investigation period. V4's, CNA, Written Statement, dated 5/11/2025, had no documentation R3 alleged V3 was abusive or rough with her. On 6/10/2025 at 1:07 PM V4, CNA stated was familiar with R2 and assisted V3 to care for her on 5/11/2025. V4 stated V3 got R2 in the stand-up lift and then she left the room get towels from the hallway. V4 stated when she reentered R2's room R2 was very upset at that time and stated that V3 hurt her, abused her and hurt her arm. V4 stated she didn't see what occurred because she wasn't in the room. V4 didn't report that R2 stated V3 hurt her, abused her or hurt her arm to any staff she didn't think abuse occurred because V3 isn't rough with residents to V4's knowledge. V4 stated she wrote a statement regarding the allegation R2 made and turned it into V2. Review of the R2's Facility's Abuse Investigation Report, dated 5/11/2025 had no interviews with other residents to whom the accused employee V3 provided care or services to were documented. 2. R3's Undated Face Sheet documents she was initially admitted to the facility on [DATE] with diagnoses including chronic pain, cancer and a fractured pelvis. R3's Undated Care Plan no documentation resident was at risk for abuse. On 6/10/2025 at 2:31 PM R3 stated The CNA working today (name unknown) that has pink pants on intentionally dropped my legs and they were throbbing all night on 6/4/2025 into 6/5/2025. The CNA stated, 'I have too many patients I don't have time for this b*******.' R3 stated she felt it was abusive and intentional when the CNA dropped her legs onto the bed. R3 stated she has chronic pain, a broken hip and multiple cancer. R3 stated she reported the incident to V2, DON on 6/5/2025 and V2 stated she will talk to the CNA. R3 then stated after she reported the incident to V2 that the CNA came to room and stated, I can't believe you f****** reported me. R3 stated she felt intimated by the staff at that time and was fearful of her life. R3 stated although she requested the CNA not to take care of her anymore, she was still her assigned CNA on 6/5/2025 and 6/6/2025. R3 stated she reported the incident to (V1, Administrator) on 6/9/2025. = On 6/10/2025 at 3:15 PM V2 stated R3 reported to her on 6/5/2025 that V16, CNA, didn't meet her needs on 6/4/2025 and it seemed to R3 that V16 had an attitude. V2 stated R3 didn't report that any staff were rough or abusive towards her at that time. V2 stated R3 just now reported that V16 dropped her legs, and she felt it was intentional and abusive and she was starting an investigation at that time. On 6/10/2025 at 3:02 PM V16, CNA (was wearing pink pants) and stated she was assigned to R3 on 6/4/2025 and stated R3 was a new resident, and she didn't receive report on her, so she didn't know how to take care of her. R3 stated she needed assistance getting into bed on 6/4/2025 so V16 assisted her to bed, and she placed R3's legs on a pillow one at a time. V16 denied dropping R3's legs on the bed on 6/5/2025. V16 stated V2 spoke to her about being rough with R3 on 6/5/2025 and just told her to be careful when putting R3 to bed because R3 has chronic pain and cancer and that was it, she was not suspended, and no one asked her to write a statement regarding the allegation of her being rough with R3 at that time. V16 denied telling R3 that she has too many patients and that she didn't have time for this b******* and she also denied telling R3 that I can't believe you f****** reported me. V16 stated she did nothing wrong why would she say that to R3, and she never curses at residents. On 6/10/2025 at 3:25 PM V1, Administrator stated she started working at the facility as the administrator in March 2025 and hasn't reported an allegation of abuse since she started working at the facility. V1 stated R3 reported to her that an employee was rude and rough with her at approximately 5:00 PM on 6/9/2025. V1 stated R3 didn't know the employee's name but knew from what R3 reported it was a female CNA and she was trying to find out who the employee was so she could interview them and find out what occurred. V1 stated R3 reported that the female CNA assisted her to bed and let go of her legs and R3 was really upset about how this employee treated her. V1 stated she didn't know if it was an allegation of abuse because she didn't know who the employee was yet and therefore, she didn't report the allegation to the state agency that day. Review of R3's Serious Injury Incident and Communicable Disease Report, dated 6/10/2015 at 2:09 PM, documents, (R3) alleged abuse against (V3.) Report date: 6/2/2025. On 6/11/2025 at 12:58 PM V1 stated she is the abuse coordinator and didn't know the definition of abuse. V1 left the conference room to grab the facility's abuse policy. V1 came back into the conference room and went through the facility abuse policy page by page looking for the definition of abuse. V1 stated after reviewing the facility's abuse policy the definition of abuse is knowing or willful harm to a resident. On 6/11/2025 at 9:15 AM V13, [NAME] President of Clinical Services, stated she expects staff to interview the resident that alleged staff were rough with them or abused them to see what occurred and to ask open ended questions to see what exactly occurred and what the resident meant by alleging staff were rough/abusive. If V1 and/or V2 are not in the building the nurse assigned to the resident should go interview the resident and ask open ended questions regarding staff being rough with the resident and what exactly occurred so they can rule out abuse. If a specific employee is named as an alleged perpetrator, then she expects staff to interview other residents that the alleged perpetrator was assigned to rule out additional issues and/or concerns related to that employee. On 6/12/2025 at 11:10 AM V2 and V13, clarified the abuse investigation regarding R3's incident date and report date was 6/10/2025, not 6/2/2025 and staff interviewed residents that were assigned to the alleged perpetrator, V16 on 6/10/2025, not on 6/9/2025V2 and V13 stated the abuse investigation was started on 6/10/2025 when they were aware of the allegation of abuse. The Facility's Undated Abuse Prevention and Prohibition Program, the documents each resident has the right to free from abuse. The facility has zero-tolerance for abuse. The facility promptly and thoroughly investigates reports of resident abuse. Interviews should include other residents to whom the accused employee provides care and services.
May 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0826 (Tag F0826)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide specialized rehabilitative services following a physician or...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide specialized rehabilitative services following a physician order for 1 of 2 (R4) residents investigated for being bed bound. Findings include: R4's EMR (Electronic Medical Record) undated documents that the resident was admitted to the facility on [DATE]. R4's EMR dated 2/2/24 documents a diagnosis of Chronic Obstructive Pulmonary Disease, unspecified; Chronic Diastolic Congestive Heart Failure, Morbid (Severe) Obesity, and other symptoms and signs involving the musculoskeletal system. R4's Care Plan dated 4/10/25 documents Impaired Physical Mobility. R4's MDS (Minimum Data Set) dated 4/3/25 documents a BIMS (Brief Interview for Mental Status) score of 15 out of 15. The MDS documents that the resident requires substantial/maximal assistance for roll left and right. The MDS documents that all other mobility assessments were not attempted due to medical conditions or safety concerns. R4's Physician Order dated 3/26/25 documents BMP (Basic Metabolic Panel) CBC (Complete Blood Count) BNP (B-type Natriuretic Peptide) A1C (Hemoglobin A1C) PT (Physical Therapy) and OT (Occupational Therapy) eval (Evaluate) and treat. On 5/22/25 at 9:24 AM, R4 stated that he does not get out of bed. He stated that he was told that his insurance would not allow him to step on the floor without physical therapy. He stated that he would like to get out of bed. He stated that the staff tell him that they would get fired if they helped him out of bed. He stated that he has not gotten physical therapy this year. On 5/22/25 at 10:06 AM, V10, Director of Therapy stated that therapy department has not worked with (R4). She stated that she would look into it. On 5/22/25 at 11:10 AM, V10, Director of Therapy stated that she does not know why the order for PT and OT was missed on (R4). She stated that she has been about a year, and that (R4) has not had any therapy. 0n 5/22/25 at 11:03 AM, V1, Administrator was unable to find a policy on following physician orders.
Apr 2025 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to maintain clean, sanitary shower rooms for 4 of 4 residents (R1, R2, R3 and R5) reviewed for environment in a sample of 5. Findings include: ...

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Based on observation and interview, the facility failed to maintain clean, sanitary shower rooms for 4 of 4 residents (R1, R2, R3 and R5) reviewed for environment in a sample of 5. Findings include: On 4/8/2025 at 11:05 am, R1 stated he has seen mold in the 100-hall shower room. These showers have a sign with the words bath room on them. R1 stated this is the only place he has also noticed the smell of mold. On 4/8/2025 at 11:10 am a black, slimy appearing substance was noted in the corner junctions of the shower in the 200-hall shower room. On 4/8/25 at 11:10 am, R2 noticed a little bit in the facility and her bathroom. The bathroom has a sign marked out of order. A scattered blackish substance noted on the floor in R2's bathroom. On 4/8/2025 at 11:15 AM, V5, Certified nursing assistant, (CNA) stated that she has noticed mold in the bathroom and the shower room on the 100-hall. On 4/8/25 at 11:15 AM, V6, CNA, stated she has noticed mold in the shower room on the 100-hall and the shower room also smells like mold. On 4/8/2025 at 11:20 am, V7, Medical records/transport stated that she has heard there is mold in the 100-hall area. On 4/8/2025 11:25am 100-hall shower room observed. The room smells very musty with a large amount of a black/orange substance noted diffusely on the shower walls. In an inset in the room that was a previous towel storage area there is a large amount of a black substance on the corner floor. On 4/8/25 at 11:30 AM, V8, laundry-aide, stated that she notices mold in the resident's rooms on the 100-hall when she brings their clothes in and out of their rooms. On 4/8/25 at 11:30 AM, V9, Housekeeper, stated she has noticed mold in the shower rooms, the individual resident rooms, and the bathrooms. On 4/8/2025, V4, Regional Maintenance Director, stated he had not noticed mold in the facility. V4 accompanied surveyor to the 100-hall shower room, and he stated this is surface mold. Also, V4 looked at the recessed area in the room and stated it also was mold. V4 accompanied the surveyor to the 200-hall shower room and stated it was mold in the corners of the shower stall. On 4/8/25 at 1:00 pm R3's shower head in R3's bathroom is noted to have a large amount of a fuzzy black substance on the surface of the shower head. On 4/8/25 at 2:25 pm, 200-hall med room was observed. A very musty odor smelled. On the floor on the front of the sink is an area with a yellowed paper is stuck to the floor. On top of this is a moderate amount of a black substance that can be smudged with a gloved hand. There is also a hole in the wall with a splotchy black substance noted on the right edge of the hole. Black splotches are also noted in the peripheral walls of the stainless-steel sink. On 4/8/25 at 2:35 PM, V2, Director of Nurses, (DON) stated she has not actually seen mold. V2 stated that R5 had reported to her a few weeks ago that she noticed the smell of mold in her room. V2 went to R5's room and stated she did smell a faint mold odor, but she did not visualize any mold. On 4/8/25 at 2:35pm, R5's room did have a slight musty smell. R5's room is adjacent to the 100-hall shower room. On 4/8/2025 at 3:45 pm, V2 stated that there is currently no housekeeping supervisor. V2 stated she is acting as the supervisor as she has been overseeing the housekeepers. V2 accompanied the survey team to the med room on the 200-hall and when asked if that was mold on the floor, wall and sink she stated that it was. V2 also acknowledged the extreme musty odor. On 4/8/25 at 4:40 pm, V2 stated that any resident who takes a shower uses one of the two shower rooms in the facility and do not shower in their rooms. At this time, the facility provided a document V1 signed and dated it that has listed the residents who take bed baths (BB) and do not shower. The document shows there are 37 residents who use the resident shower rooms. Undated Facility policy titled Mold & Mildew Policy & Guidelines Policy Statement documented mold and mildew growth can occur in areas of humid or often damp areas like shower stalls, kitchens, and restrooms. Surface mildew and mold can be mitigated by ensuring these areas are routinely deep cleaned. If areas of mildew or mold are found, these areas must be immediately cleaned with proper mold and mildew cleaners, ensuring all areas are free of mildew or mold. Policy Implementation: In the event areas of surface mold or mildew are found, immediate notify Administrator of concerns and the areas must be immediately cleaned and sanitized with appropriate cleaners effective at removal of mold and mildew and growth before use of areas. Proper PPE required for safely handling the cleaning chemicals must be adhered to during use. Areas should be cleaned and then re-inspected regularly to ensure no other growth of areas of concerns. A Center for Disease Control, (CDC) document dated September 26, 2024, documented the possible health effects of mold. Exposure to damp and moldy environments may cause a variety of health effects, or none. For some people, mold can cause a stuffy nose, sore throat, coughing or wheezing, burning eyes, or skin rash. People with asthma or who are allergic to mold may have severe reactions. Immune-compromised people and people with chronic lung disease may get infections in their lungs from mold. For people who are sensitive to molds exposure to molds can lead to symptoms such as stuffy nose, wheezing, and red or itchy eyes, or skin. Severe reactions, such as fever or shortness of breath, may occur among workers exposed to large amounts of molds in occupational settings, such as farmers working around moldy hay. In 2004 the Institute of Medicine (IOM) found there was sufficient evidence to link indoor exposure to mold with upper respiratory tract symptoms, cough, and wheeze in otherwise healthy people; with asthma symptoms in people with asthma; and with hypersensitivity pneumonitis in individuals susceptible to that immune-mediated condition.
Mar 2025 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to prevent significant medications errors by ensure medications are av...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to prevent significant medications errors by ensure medications are available for 2 of 5 residents (R2, R5) reviewed for significant medication error in the sample of 12. Findings Include: 1. R2's Face Sheet documents an admission date of 10/402021 and diagnoses include Hypertension, Chronic Obstructive Pulmonary Disease, Type 2 Diabetes. R2's order sheet dated 10/25/2024 documents Metoprolol Tartrate Tablet 25 milligrams (mg), Give 1 tablet by mouth two times a day related to Essential Primary Hypertension. R2's Medication Administration Record (MAR) dated 3/1/2025-3/31/2025 documents Metoprolol Tartrate 25mg not administered on 3/1, 3/2 AM and PM, 3/3 AM, 3/7 AM and PM with no reason documented as to why not given. R2's Minimum Data Set, MDS, dated [DATE] documents R2 has no cognitive deficits and is independent with transfers. Uses wheelchair for mobility. R2's Care Plan updated 3/13/2025 R2 has Congestive Heart Failure and Hypertension. Intervention: Give cardiac medications as ordered. On 3/12/2025 at 12:00 PM R2 stated I did not get my heart meds for a few days. On 3/12/2025 at 3:00PM V4, Licensed Practical Nurse, LPN, stated It looks like (R2) ran out of Metoprolol at the end of February. It was ordered on 3/3 and came in 3/5. (V2, Director of Nursing, DON), just started recently and is trying to get everything all caught up. 2. R5's Face sheet documents an admission date of 11/10/2023 with diagnoses of Congestive Heart Failure, Chronic Obstructive Pulmonary Disease, Hypertension, Type 2 Diabetes. R5's order sheet dated 1/27/2025 documents Warfarin tablet 1mg. Give 1 tablet by mouth at bedtime related to Essential Primary Hypertension. Take with 2.5 mg= 3.5mg. R5's order sheet dated 10/25/2024 documents Warfarin tablet 2.5mg. Give 1 tablet by mouth one time a day for Prophylaxis Take along with 1 mg= 3.5mg. R5's MAR dated 3/1/2025-3/31/2025 documents R5 missed doses of Warfarin on 3/5, 3/6, 3/7 both AM and PM doses. No progress notes written regarding missed Warfarin. On 3/13/2025 at 12:30PM R5 stated I was out of my Warfarin a couple weeks ago for a couple days. They just said I was out. On 3/13/2025 at 1:10PM V2, Director of Nursing, DON, stated I have been here for 3 weeks. I was not told about missing medications. The only thing I can think of is we did not have lab services for a few days. Maybe that is why (R5) did not get Warfarin, but that is not a good thing. I do not know about (R2) missing meds either. On 3/14/2025 at 10:40AM V14, Pharmacist, stated Missing Warfarin, an anticoagulant, is a big deal. That would definitely be a significant medications error. Undated facility policy states Medication will be administered by a Licensed Nurse per the order of an Attending Physician or licensed independent practitioner or as consistent with state law. No medication will be used for any resident other than the resident for whom it was prescribed. Medications must be given to the resident by the Licensed Nurse to prepare the medication, to as consistent with state law.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide information, obtain consents, and offer influenza (flu) va...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide information, obtain consents, and offer influenza (flu) vaccination for 4 of 4 residents (R1, R2, R3, R5) reviewed for Influenza immunization in the sample of 12. Findings include: 1. R1's Face Sheet documents an admission date of 2/7/2024 with diagnoses to include Dementia, Legal Blindness, Hypertension, Bipolar. R1's Minimum Data Set, MDS, dated [DATE] documents R1 is moderately cognitively impaired. R1 is independent with transfers and requires supervision with ambulation. R1's Preventive health care tab in Electronic Medical Record, EMR, showed no documentation or entries regarding any vaccines. R1's paper chart documents vaccine on the following date: Influenza 10/19/2020. There was no documentation in R1's medical record that the facility provided R1 with information on influenza vaccination and obtained consent for vaccination. 2. R2's Face Sheet documents an admission date of 10/4/2021 with diagnosees to include Chronic Obstructive Pulmonary Disease, Type 2 Diabetes, Hypertension, Chronic Kidney Disease. R2's MDS dated [DATE] documents R2 has no cognitive deficits and is independent with transfers. Uses wheelchair for mobility. R2's Preventive health care tab in Electronic Medical Record, EMR, showed no documentation or entries regarding any vaccines. R2's paper chart documents vaccine on the following date: Influenza 10/26/2021. On 3/12/2025 at 12:00 PM R2 stated We did not get vaccines this winter. No flu, pneumonia, COVID or RSV. R2 stated she did want these vaccinations. There was no documentation in R2's medical record that the facility provided R2 with information on the flu vaccination or obtained consent for this vaccination. 3. R3's Face sheet documents an admission date of 2/7/2024. Diagnosis include Chronic Obstructive Pulmonary Disease, Dementia, Cirrhosis of the Liver, Epilepsy. R3's medical record documented R3 had a Power of Attorney (POA). R3's MDS dated [DATE] documents R3 is severely cognitively impaired. R3's Preventive health care tab in Electronic Medical Record, EMR, showed no documentation or entries regarding any vaccines. R3's paper chart documents vaccine on the following date: No influenza vaccine documented. There was no documentation in R3's medical record that R3's POA was provided any information on the flu vaccination or given the opportunity to consent to the vaccination. 4. R5's Face sheet documents an admission date of 11/10/2023. Diagnosis include Congestive Heart Failure, Chronic Obstructive Pulmonary Disease, Hypertension, Type 2 Diabetes. R5's MDS dated [DATE] documents R5 has no cognitive deficits. R5's Preventive health care tab in Electronic Medical Record, EMR, showed no documentation or entries regarding any vaccines. R5's paper chart documents vaccine on the following date: Influenza 11/6/2023. R5's medical record had no documentation that the facility provides information to R5 on the flu vaccination or received consent from R5 to have the vaccination. On 3/13/2025 at 11:20AM V2, Director of Nursing, DON, stated I just started 3 weeks ago. I saw where consents for Influenza, COVID and Pneumonia were taken, but I did not see where the vaccines were given. On 3/14/2025 at 9:45AM V13, Regional Nurse Consultant, stated We just bought this building in December of 2024. We were going to have a company come in and do the immunizations, but we weren't sure of everyone's vaccine status. We are still working on it. Undated facility policy states On admission, each resident or the resident's representative will be provided with education regarding the benefits and potential side effects of the immunization. Once a consent is signed indicating that they wish to receive the influenza vaccine, this consent is valid for the duration of the resident's stay and the influenza vaccine will automatically be given annually. Each resident is offered an influenza immunization October 1 through March 31 annually, unless the immunization is medically contraindicated, or the resident has already been immunized during this time.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0887 (Tag F0887)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide information, obtain consents, and offer COVID-19 vaccinati...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide information, obtain consents, and offer COVID-19 vaccinations to 4 of 4 residents (R1, R2, R3, R5) reviewed for COVID-19 immunization in the sample of 12. Findings include: 1. R1's Face sheet documents an admission date of 2/7/2024 with diagnoses to include Dementia, Legal Blindness, Hypertension, Bipolar. R1's Minimum Data Set, MDS, dated [DATE] documents R1 is moderately cognitively impaired. R1 is independent with transfers and requires supervision with ambulation. R1's Preventive health care tab in Electronic Medical Record, EMR, showed no documentation or entries regarding any vaccines. R1's paper chart documents vaccine on the following date: COVID 19 11/6/2023. There was no documentation in R1's medical record that the facility attempted to provide R1 with information on the COVID-19 vaccination or obtain consent for this vaccination. 2. R2's Face sheet documents an admission date of 10/4/2021 with diagnoses to include Chronic Obstructive Pulmonary Disease, Type 2 Diabetes, Hypertension, Chronic Kidney Disease. R2's MDS dated [DATE] documents R2 has no cognitive deficits and is independent with transfers. Uses wheelchair for mobility. R2's Preventive health care tab in Electronic Medical Record, EMR, showed no documentation or entries regarding any vaccines. R2's paper chart documents vaccine on the following date: No COVID 19 vaccine documented. On 3/12/2025 at 12:00 PM R2 stated We did not get vaccines this winter. No flu, pneumonia, COVID or RSV. R2 stated he/she wanted the vaccination. There was no documentation in R2's medical record that the facility provided R2 with information regarding the COVID-19 vaccination or the facility obtained consent for this vaccination. 3. R3's Face sheet documents an admission date of 2/7/2024 with diagnoses to include Chronic Obstructive Pulmonary Disease, Dementia, Cirrhosis of the Liver, Epilepsy. The Face sheet documents R3 has a Power of Attorney (POA). R3's MDS dated [DATE] documents R3 is severely cognitively impaired. R3's Preventive health care tab in Electronic Medical Record, EMR, showed no documentation or entries regarding any vaccines. R3's paper chart documents vaccine on the following date: COVID 19 11/6/2023. There was no documentation in R3's medical record the facility provided R3's POA with information on the COVID-19 vaccination or obtained consent for R3 to be vaccinated. 4. R5's Face sheet documents an admission date of 11/10/2023. Diagnosis include Congestive Heart Failure, Chronic Obstructive Pulmonary Disease, Hypertension, Type 2 Diabetes. R5's MDS dated [DATE] documents R5 has no cognitive deficits. R5's Preventive health care tab in Electronic Medical Record, EMR, showed no documentation or entries regarding any vaccines. R5's paper chart documents vaccine on the following date: COVID 19 11/6/2023. There was no documentation in R5's medical record the facility provided R5 with information on the COVID-19 vaccination or obtained consent from R5 to be vaccinated. On 3/13/2025 at 11:20AM V2, Director of Nursing, DON, stated I just started 3 weeks ago. I saw where consents for Influenza, COVID and Pneumonia were taken, but I did not see where the vaccines were given. On 3/14/2025 at 9:45AM V13, Regional Nurse Consultant, stated We just bought this building in December of 2024. We were going to have a company come in and do the immunizations, but we weren't sure of everyone's vaccine status. We are still working on it. Undated facility Immunization policy states To minimize the risk of residents acquiring, transmitting, or experiencing complications from (COVID-19). The facility shall provide pertinent information about the significant risks and benefits of the vaccine to residents (or resident's legal representative) and employees; for example, risk factors that have been identified for specific age groups or individuals with risk factors such as allergies or pregnancy. On admission, each resident or the resident's representative will be provided with education regarding the benefits and potential side effects of the immunization.
Jan 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, Observation, and Record Review, the facility failed to provide sufficient staffing to care for resident need...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, Observation, and Record Review, the facility failed to provide sufficient staffing to care for resident needs, including assisting a resident to get out of bed, and answering call lights, for 3 of 4 residents (R2, R3, R4) reviewed for sufficient staffing in the sample of 4. The Findings Include: 1. R3's Face Sheet, dated 1/14/25, documents R3 was admitted to the facility on [DATE] with diagnosis of Congestive Heart Failure (CHF), Major Depressive disorder, Chronic Obstructive Pulmonary Disease (COPD), Type 2 Diabetes Mellitus (DM) with Polyneuropathy, Hypertension (HTN), and Intestinal obstruction. R3's Care Plan, dated 12/18/24, documents R3 uses anti-anxiety medications related to (r/t) anxiety disorder. R3 uses multiple antidepressant medication r/t major depressive disorder. R3 may display symptoms of crying or sadness r/t depression. R3 Resident utilizes a wheelchair for mobility. R3's Minimum Data Set (MDS), dated [DATE], documents R3 is cognitively intact and is dependent on staff for all Activities of Daily Living (ADLs) and transfers. On 1/15/25 at 8:40 AM, R3 was seen lying in bed. R3 stated she normally gets out of her bed around 7:00 AM, however today, the facility is short staffed, and the Certified Nursing Assistants (CNAs) get the people out of bed who eat in the dining room first, and since she eats breakfast in her room, she has to wait for someone to help her. R3 stated she uses the call light when she needs help and it is usually answered timely unless they are short staffed, then can take a while. On 1/15/25 at 1:15 PM, R3 stated the staff finally got her out of bed this morning around 9:20 AM. R3 stated she does not like waiting because she has high anxiety and even while waiting this morning, she felt like she was going to have an anxiety attack. 2. R2's Face Sheet, dated 1/14/25, documents R2 was admitted to the facility on [DATE] with diagnosis of Alzheimer's, Dementia, Type 2 DM, HTN, Malnutrition, COPD, Polyosteoarthritis, Malignant neoplasm of prostate, Hypothyroidism, Morbid Obesity, Atherosclerosis of bilateral legs. R2's Care Plan, dated 12/27/24, documents R2 has impaired cognitive function d/t dementia. R2's review shows Moderate risk for falls. R2 needs prompt response to all requests for assistance. R2's MDS, dated [DATE], documents R2 is cognitively intact (BIMS 14) and requires substantial/maximal assistance from staff for ADLs and transfers. On 1/15/25 at 8:55 AM, R2 stated he uses his call light and sometimes has to wait for help if they don't have staff working. On 1/15/25 at 10:13 AM, V7, R2's Daughter, stated that on 1/11/25 she was visiting R2 and she put R2's call light on for assistance and no one answered the light. V7 stated it was at least a half hour because she recorded the time frame on her phone while she walked around the facility trying to find an employee. V7 stated she did not find anyone on R2's floor (100-hall) and had to go across the building to the other floor (200-hall) to find a staff member. V7 stated her concern is the facility does not have the staff available to answer resident call lights or help the residents when they need it. V7 feels like she needs to visit R2 at the facility almost every day because of the facility's lack of staff and her need to check on R2. 3. R4's Face Sheet, dated 1/15/25, documents R4 was admitted to the facility on [DATE] with diagnosis of Seizures, Depression, Generalized Anxiety Disorder, Schizophrenia, Hypothyroidism, and Nicotine dependence. R4's Care Plan, dated 12/18/24, documents R4 is usually able to perform ADLs independently with minimal assist with toileting and hygiene. Transfer/Mobility: R4 is independent in transferring and mobility. Remind of safety issues as they arise. It continues R4 is a Moderate risk for falls. R4's MDS, dated [DATE], documents R4 has a Moderate Cognitive Impairment and is independent on ADLs, including transfers. On 1/15/25 at 9:00 AM, R4 stated she uses her call light for assistance, and it gets answered timely unless they are short staffed. R4 stated she feels the facility is very short staffed, both CNAs and Nurses, and at times only has one CNA on her hall (200-hall) which makes it hard to get all residents taken care of and to answer call lights. 4. On 1/15/25 at 8:05 AM, upon entrance to the facility, there were only three CNAs and one Nurse on duty. On 1/15/25 at 9:07 AM, V4, CNA, stated they usually work with four to five CNAs, but today they are working with only three CNAs for the entire building. V4 stated it is difficult to get things done when short staffed, because they have people to get up in the morning, take residents to dining room, make beds, and provide good resident care. V4 stated it is not always like this, but when it is, it makes it more difficult to get things done. On 1/15/25 at 9:10 AM, V5, Licensed Practical Nurse (LPN), stated she is an agency nurse, was called in for today to work the 100-hall. V5 stated the last time she worked at this facility, she had one CNA for each hall and one CNA as a float which made it difficult to keep up with the resident needs. On 1/15/25 at 9:14 AM, V6, CNA, stated they normally work with two CNAs on each hall and things go smooth. V6 stated it can be rough trying to get everything done on days like this when there are only two to three CNAs on duty. On 1/15/25 at 11:02 AM, V1, Administrator, stated the normal staffing pattern for CNAs is for Days: 4-CNAs. Evenings: 3-CNAs, and Nights: 3-CNAs. V1 stated that the CNA Day shift is from 6:00 AM to 2:00 PM, the Evening shift if from 2:00 PM to 10:00 PM, and the Night shift is from 10:00 PM to 6:00 AM. V1 stated the Nurses work 12-hour day shift from 6:00 AM to 6:00 PM and 12-hour night shift from 6:00 PM to 6:00 AM. V1 stated that is what they are budgeted for. On 1/15/25 at 2:40 PM, V8, Regional Nurse, stated she is not sure what the facility is supposed to do, they have ads placed and they are not getting people applying for the open positions. V8 stated that she would expect the facility to make every attempt to obtain more staff on days they may be short staffed so that resident care needs are taken care of. The Facility's CNA Schedules for the months of December 2024 and January 2025 were reviewed with the following dates not meeting V1's normal staffing pattern: 12/27/24, 1/3/25, 1/5/25, and 1/15/25. The Facility's Nurse Staffing Policy, undated, documents It is the policy of (this facility) to provide sufficient licensed and unlicensed nursing staff on each shift of the day to attain or maintain the highest practical physical, mental and psychosocial wellbeing of each resident. Nurse staffing shall be based upon resident evaluation by the Administrator and Director of Nursing as specified by the Illinois Department of Public Health.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on Interview, Observation, and Record Review, the facility failed to provide a Registered Nurse (RN) for a minimal of eight hours per day seven days per week and failed to have a Director of Nur...

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Based on Interview, Observation, and Record Review, the facility failed to provide a Registered Nurse (RN) for a minimal of eight hours per day seven days per week and failed to have a Director of Nursing (DON) on a full-time basis. These failures have the potential to affect all 39 residents residing in the facility. The Findings Include: V1, Administrator, stated they have been without a Director Of Nursing (DON) since 11/27/24. V1 stated they interviewed V2, DON, and offered her the position on 12/13/24, however, V2 did not accept the position until 12/20/24. V1 stated that V2, DON, did not start until 1/6/25. On 1/15/25 at 8:05 AM, upon entrance to the facility, there were only three Certified Nursing Assistants (CNAs) and one Licensed Practical Nurse (LPN) on duty. V1 arrived around 8:15 AM and began passing medications on the 100-Hall. V1 stated she had an agency nurse call off and the DON called off. On 1/15/25 at 11:02 AM, V1 stated the Nurses work 12-hour day shift from 6:00 AM to 6:00 PM and 12-hour night shift from 6:00 PM to 6:00 AM. V1 stated she staffs with two nurses during the day shift and one nurse for the night shift, and that is what they are budgeted for. On 1/15/25 at 11:20 AM, V1 stated that 1/6/25 was the only day that V8, Regional RN, worked the floor due to weather and no staff coming in. The other days V8 is on the schedule was considered an office day. V1 stated they only have one RN on staff right now and they are actively searching for more. On 1/15/25 at 1:10PM V3, LPN, stated she worked at the facility recently, unsure of exact date, and when she came on to work the night shift, there was only one Nurse working the day shift. V3 stated she has expressed her staffing concerns to the facility management but has not received any feedback or improvement. V3 stated when the facility recently had a COVID outbreak, about 75 percent of the building was positive for COVID and she was not comfortable working by herself at night but came in anyway and worked it. V3 stated she had no help, and it was difficult to get through that shift. V3 stated the facility really needs a nurse on each hall because you must go to the other side of the building to get to the other hall and can't really see anyone from one side to the other. The Facility's Schedule for the months of December 2024 and January 2025 were reviewed with the following dates the facility was without an RN on duty. 12/20/24, 12/23/24, 12/24/24, 12/26/24, 12/28/24, 12/29/24, 12/31/24, 1/1/25, 1/3/25, 1/7/25, 1/9/25, 1/12/25, 1/14/25 and 1/15/25. The Facility's Nurse Staffing Policy, undated, documents It is the policy of (this facility) to provide sufficient licensed and unlicensed nursing staff on each shift of the day to attain or maintain the highest practical physical, mental and psychosocial wellbeing of each resident. Nurse staffing shall be based upon resident evaluation by the Administrator and Director of Nursing as specified by the Illinois Department of Public Health. The Long-Term Care Facility Application for Medicare and Medicaid, dated 1/15/25, documents the total number of residents in the facility was 39.
Dec 2024 4 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to physically assess a resident (R2) after a fall. This failure resul...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to physically assess a resident (R2) after a fall. This failure resulted in R2 sustaining a tibial plateau fracture on 11/22/2024 and not being sent to hospital for evaluation until 11/26/2024. Findings include: R2's Facesheet documents an admission date of 6/7/2012. Diagnosis include Dementia, Cerebrovascular Accident, Seizures, Hypothyroidism, Hypertension. R2's Minimum Data Set, MDS, dated [DATE] documents R2 has no cognitive deficits. R2 requires substantial/maximum assist with chair to bed transfers. R2's Care Plan dated 11/26/2024 documents R2 is at risk for falls. R2 does not understand mobility limits due to cognitive limitations related to dementia and Alzheimer's disease. Actual fall 11/26/2024. R2's Fall investigation dated 11/27/2024 at 3:00PM documents fall with physical harm/injury. Detailed incident summary documents R2 is a [AGE] year-old female resident with cognitive impairments. R2's Fall investigation/Findings: R2 when interviewed stated that she fell but could not provide details of when or how she fell. When asked if it was recent, she stated Yes. R2 stated she feels safe at facility. Staff members who were interviewed stated that R2 runs her wheelchair into doors and doorways. Staff try to redirect her, but she continues to have behaviors. A Certified Nursing Assistant, CNA, stated that 11/22/2024 R2 needed to be lowered to the floor via gait belt but that she was lowered to her bottom without incident. When asked about the incident the CNA stated R2 was holding onto the arms of the chair and not letting go during the transfer, so the CNA was going to sit her back into her wheelchair when R2 locked her arms and legs and had to be lowered to the floor. R2's Nurse's notes dated 11/25/24 at 8:00PM documents left leg swollen, bruised, warm to touch. Reported via secure communication. New order received. Negative Holman's sign bilaterally. No signs/symptoms of pain when active range of motion performed. Call light within reach. R2's Nurse's notes dated 11/25/24 at 10:00PM documents radiology company notified of X-ray and Doppler order. R2's Nurse's notes dated 11/26/24 at 1:49AM documents result of X-rays of left femur, left knee and left tibia and fibula sent to secure communication. R2's Nurse's notes dated 11/26/24 at 6:30PM documents R2 left facility via ambulance with 2 emergency medical technicians, EMTs, to local hospital. R2's X-ray report dated 11/26/2024 documents frontal and lateral views of the left femur submitted. Tibial lucency can be evaluated with tibial imaging. Impression no acute fracture visualized femur. Impression Age indeterminate tibial plateau fracture. On 12/12/2024 at 3:20PM V3, Certified Nursing Assistant, CNA, stated, on 11/22/2024 in the evening, I went into R2's room to put here to bed. I had not been here very long, so I didn't know R2 well. I was told R2 was a one person assist, but she needed to be a 2 person assist. When I began to transfer her after I put the gait belt on her, she locked her arms on the wheelchair and would not let go. I set her down in the wheelchair and talked to her and told her she has to let go of the wheelchair to be able to get in bed. I tried to transfer her again and again she locked her arms on the wheelchair and would not let go. This time she was out further from the wheelchair, and I was unable to get her back in the wheelchair. R2 then slid to the floor. Her legs were bent against her dresser in what looked to be an uncomfortable angle. I left the room to get another CNA to help me. We got her up off the floor and into bed. R2 denied being in pain. I told the nurse I was working with what had happened. I don't know the nurse's name. On 12/13/2024 at 2:00PM V13, Licensed Practical Nurse, LPN, stated she was working the evening of 11/22/2024 and was R2's nurse. V13 denies being told R2 was lowered to the floor or R2 having any incident at all. On 12/13/2024 at 2:25PM V15, Certified Nursing Assistant, CNA, stated I helped V3 with R2 when R2 was lowered to the floor. When I went in the room R2 was sitting with her bottom on the floor and her hands were still holding the arms of the wheelchair. Her legs were straight. We got her off the floor and onto the bed. She did not complain of pain. On 12/17/2024 at 9:45AM V16, Nurse Practitioner, stated I would've expected R2 to have been assessed at the time of her fall on 11/22/2024. When I was notified about R2's leg appearing red and swollen was on 11/25/2024. I then ordered a Doppler and x rays. There is no documentation of R2's fall or any assessments on file for 11/22/2024. Facility's undated fall policy states The facility will evaluate residents for their fall risk and develop interventions for prevention. Upon Admission, the nursing staff/interdisciplinary care team should determine if a resident is at risk for falls and develop appropriate interventions based on the evaluation. The goal is to prevent falls if possible and avoid any injury related to falls. The staff should not utilize a restraint to prevent falls unless they receive written documentation to support the use of the restraint. The care plan should only specify a few interventions at a time so that the staff can determine what intervention is not successful and needs to be changed.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

Based on interview and record review the facility failed to administer ordered medications to 4 of 4 residents in the sample of 12. Findings include: On 12/17/2024 at 10:00AM R8 stated We did not get ...

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Based on interview and record review the facility failed to administer ordered medications to 4 of 4 residents in the sample of 12. Findings include: On 12/17/2024 at 10:00AM R8 stated We did not get our meds on Sunday morning (12/15/2024). The nurse down here did not show up and the nurse on the other end refused to give us our meds. I have heart issues and some people have mental illness and should not go without meds. R8's Facesheet documents an admission date of 10/11/2021. Diagnosis include Chronic Obstructive Pulmonary Disease, Type 2 Diabetes Mellitus, Essential Hypertension. On 12/17/2024 R8's medication administration records dated 12/1/2024-12/31/2024 show the following medications not signed out as administered on 12/15/2024 at 8:00AM: Brillinta 90mg, Acidophilus, Aspirin 81mg, Escitalopram 10mg Escitalopram 5mg, Glipizide 5mg, Lisinopril 2.5mg, Loratadine 10mg, Potassium 10meq, Vitamin D 3 5000 units, Ferrous Sulfate 325mg, Metoprolol 25mg, Cyclobenzaprine 5mg, Gabapentin 100mg, Symbicort inhaler, insulin LisiPro 5 units. R9's Facesheet documents an admission date of 10/18/2024. Diagnosis include Type 2 Diabetes, Hypertension. On 12/17/2024 R9's medication administration records dated 12/1/2024-12/31/2024 show the following medications not signed out as administered on 12/15/2024 at 8:00AM: Amlodipine 5mg Aspirin 81mg, Hydrochlorothiazide 25mg, Losartan pot 100mg, Metformin 500mg, Pentoxifylline 400mg, Acetaminophen 500mg, Gabapentin 100mg, Levetiracetam 500mg, Metoprolol 25mg, finger stick blood glucose monitoring. R7's Facesheet documents an admission date of 6/6/2022. Diagnosis include Hypertension, Adult Failure to Thrive. On 12/17/2024 R7's medication administration records dated 12/1/2024-12/31/2024 show the following medications not signed out as administered on 12/15/2024 at 8:00AM: Aspirin 81mg, Certavite tablet, Loratadine 10mg, Vitamin D3, Eliquis 5mg, Famotidine 20mg, Metoprolol 25mg, Prednisone 10mg. R5's Facesheet documents an admission date of 10/18/2024. Diagnosis include Type 2 Diabetes, Hypertension. On 12/17/2024 R5's medication administration records dated 12/1/2024-12/31/2024 show the following medications not signed out as administered on 12/15/2024 at 8:00AM: Vitamin D3, insulin Aspart 5 units, Omeprazole 20mg, Acidophilus, Certavite tablet, Ferrous Sulfate 325mg, Lisinopril 5mg, Loratadine 10mg, Metformin 100mg, Dicyclomine 20mg, Gabapentin 300mg, fingerstick blood glucose. On 12/17/24 at 10:30 AM V1, Administrator stated she did receive a call from V18, Licensed Practical Nurse(LPN) on Sunday, 12/15/24 to let her know that there was no nurse working on the 200 Hall. V1 stated she was not aware until Sunday evening that the residents on the 200 Hall did not receive their morning medications on Sunday. She stated another agency nurse came in to work the 200 Hall at 10:00 AM. V1 stated the agency nurse should have administered the morning medications when she got to the facility or V18 should have administered them when she got done with her medication pass. On 12/17/24 at 10:45 AM V18 stated she worked on the 100 Hall on Sunday, 12/15/24 and she received a call from pharmacy regarding a resident on the 200 hall and when she went to inform that nurse, she discovered there was no nurse working on the 200 hall. V18 stated she called and notified V1 that there was no nurse working on the 200 Hall and she (V18) assisted the pharmacy with what they needed and then went back to her own hall to finish passing medications to the residents on the 100 Hall. V18 stated she finished her own medication pass around 9:30 AM and then went over to the 200 hall to start passing medications, but by then there was another agency nurse who had come in to work that hall. V18 stated she informed the agency nurse that the residents on the 200 hall still needed their morning medications but that nurse told her she was not going to pass the morning medications. V18 stated the agency nurse already had the keys to the cart so she (V18) also did not give the 200 hall residents their morning medications. V18 stated the agency nurse was very snotty to her so she went back to the 100 hall around 10:00 AM and called V1 and informed her the agency nurse was refusing to pass the morning medications. V18 stated she stayed on her own hall after that because of the other nurse's attitude. V18 stated she knows it is important that residents receive their medications, but the agency nurse just refused to pass them. Undated facility policy states Medication will be administered by a Licensed Nurse per the order of an Attending Physician or licensed independent practitioner or as consistent with state law. No medication will be used for any resident other than the resident for whom it was prescribed. Medications must be given to the resident by the Licensed Nurse to prepare the medication, to as consistent with state law. Medications may be administered one hour before or after the scheduled medication administration time.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected multiple residents

Based on Observation, Interview, and Record Review, the facility failed to administer ordered medications, resulting in 4 of 4 residents missing medications in the sample of 12. Findings include: On 1...

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Based on Observation, Interview, and Record Review, the facility failed to administer ordered medications, resulting in 4 of 4 residents missing medications in the sample of 12. Findings include: On 12/17/2024 at 10:00AM R8 stated We did not get our meds on Sunday morning (12/15/2024). The nurse down here did not show up and the nurse on the other end refused to give us our meds. I have heart issues and some people have mental illness and should not go without meds. On 12/17/2024 at 10:15AM R9 stated On Sunday (12/15/2024) no one gave us our meds. The nurse down on the other end refused and we didn't get any. R8's Facesheet documents an admission date of 10/11/2021. Diagnosis include Chronic Obstructive Pulmonary Disease, Type 2 Diabetes Mellitus, Essential Hypertension. R8's order sheet dated 10/2/2024 documents Insulin Lispro 100 units/ml inject 5 units subcutaneous, subq, 3 times daily at 8:00AM, 12:00PM, 4:00PM. R8's medication administration sheet dated 12/15/2024 does not have documentation that Insulin Lispro 5 units was administered at 8:00AM R8's order sheet dated 1/30/2024 documents Glipizide 5milligram, mg, tablet. Take 1 tablet by mouth daily at 8:00AM. R8's medication administration sheet dated 12/15/2024 does not have documentation for Glipizide 5mg tablet was administered at 8:00AM. R8's order sheet dated 11/12/2024 documents finger stick blood glucose monitor at 7:00AM, 11:00AM, 4:00PM, 8:00PM. R8's medication administration sheet dated 12/15/2024 does not have documentation that finger stick blood glucose was performed at 7:00AM and no result documented. R8's medication administration sheet dated 12/15/2024 documents R8's accucheck at 12:00PM was 275. R8's undated care plan documents R8 is diagnosed with diabetes. Administer diabetes medication as ordered. R10's Facesheet documents an admisson date of 6/14/2023. Diagnosis include Chronic Atrial Fibrillation, Type 2 Diabetes, History of Cerebral Infarction. R10's order sheets dated 8/5/2024 document Diltiazem capsule 120mg Extended Release, ER. Take 1 capsule daily at 8:00AM. R10's medication administration sheets dated 12/15/2024 does not have documentation that Diltiazem capsule 120mg ER was administered at 8:00AM. R10's order sheets dated 10/2/2024 document Isosorbide Mononitrate tablet 30mg ER. Take 1 tablet by mouth daily at 8:00AM. R10's medication administration sheets dated 12/15/2024 does not have documentation that Isosorbide 30mg tablet was administered at 8:00AM. R10's order sheets undated documents accucheck three times daily every meal at 8:00AM, 12:00PM, 4:00PM. R10's medication administration sheets dated 12/15/2024 does not have documentation that accucheck was performed at 8:00AM. R10's order sheets dated 8/5/2024 document Metoprolol Tartate 25mg half tablet (12.5mg) by mouth twice daily at 8:00AM and 4:00PM. R10's medication administration sheets dated 12/15/2024 does not have documentation that Metformin Tartate 25mg half tablet was administered at 8:00AM. R10's order sheets dated 11/5/2024 document Insulin Lispro 3 units subq three time daily at 8:00AM, 12:00PM, 4:00PM. R10's medication administration sheets dated 12/15/2024 does not have documentation that Insulin Lispro 3 units subq were administered at 8:00AM. R10's care plan updated 5/28/2024 documents R10 is diagnosed with diabetes medication as ordered. R10 is diagnosed with heart failure give nitrates as ordered. R11's Facesheet documents an admission date of 5/20/2022. Diagnosis include Congestive heart failure, Type 2 Diabetes, Hypertension. R11's order sheets dated 5/8/2024 documents Insulin Aspart injection flex pen. Inject 12 units three times daily with meals at 8:00AM, 12:00PM, 4:00PM. R11's medication administration sheets dated 12/15/2024 does not have documentation that Insulin Aspart 12 units were administered at 8:00AM. R11's order sheets dated 9/11/2024 documents Metformin tablet 500mg. Take 1 tablet by mouth twice daily at 8:00AM and 4:00PM. R11's medication administration sheets dated 12/15/2024 does not have documentation that Metformin was administered at 8:00AM. R11's medication administration sheet dated 12/15/2024 documents R11's accucheck at 12:00PM was 351. R11's care plan updated 5/28/2024 documents diabetes medication as ordered. R12's Facesheet documents an admission date of 3/5/2020. Diagnosis include Hypertension, Type 2 Diabetes. R12's order sheets dated 8/21/2024 document Basaglar Kwik pen inject 30 units every 12 hours at 8:00AM and 8:00PM. R12's medication administration sheet dated 12/15/2024 does not have documentation for Basaglar Kwik pen 30 units was administered at 8:00AM. R12's order sheets dated 5/9/2024 document Glipizide tablet 5mg. Take 1 tablet once daily at 8:00AM. R12's medication administration sheet dated 12/15/2024 does not have documentation for Glipizide 5mg tablet was administered at 8:00AM. R12's medication administration sheet dated 12/15/2024 documents R12's accucheck at 12:00PM was 314. R12's order sheets dated 5/9/2024 document Losartan Potassium tablet 50mg. Take 1 tablet once daily at 8:00AM. R12's medication administration sheet dated 12/15/2024 does not have documentation for Losartan Potassium tablet 50mg tablet was administered at 8:00AM. R12's Care Plan updated 5/28/2024 documents R12 has hypertension. Administer antihypertensives as ordered. R12 has diabetes. Administer diabetes medications as ordered. On 12/17/24 at 10:30 AM V1, Administrator stated she did receive a call from V18, Licensed Practical Nurse( LPN) on Sunday, 12/15/24 to let her know that there was no nurse working on the 200 Hall. V1 stated she was not aware until Sunday evening that the residents on the 200 Hall did not receive their morning medications on Sunday. She stated another agency nurse came in to work the 200 Hall at 10:00 AM. V1 stated the agency nurse should have administered the morning medications when she got to the facility or V18 should have administered them when she got done with her medication pass. On 12/17/24 at 10:45 AM V18 stated she worked on the 100 Hall on Sunday, 12/15/24 and she received a call from pharmacy regarding a resident on the 200 hall and when she went to inform that nurse, she discovered there was no nurse working on the 200 hall. V18 stated she called and notified V1 that there was no nurse working on the 200 Hall and she (V18) assisted the pharmacy with what they needed and then went back to her own hall to finish passing medications to the residents on the 100 Hall. V18 stated she finished her own medication pass around 9:30 AM and then went over to the 200 hall to start passing medications, but by then there was another agency nurse who had come in to work that hall. V18 stated she informed the agency nurse that the residents on the 200 hall still needed their morning medications but that nurse told her she was not going to pass the morning medications. V18 stated the agency nurse already had the keys to the cart so she (V18) also did not give the 200 hall residents their morning medications. V18 stated the agency nurse was very snotty to her so she went back to the 100 hall around 10:00 AM and called V1 and informed her the agency nurse was refusing to pass the morning medications. V18 stated she stayed on her own hall after that because of the other nurse's attitude. V18 stated she knows it is important that residents receive their medications but the agency nurse just refused to pass them. Review of an article dated August 20,2022, titled, Hyperglycemia in diabetes and found at https://www.mayoclinic.org/diseases-conditions/hyperglycemia/symptoms-causes/syc-20373631 documented the following: Hyperglycemia usually doesn't cause symptoms until blood sugar (glucose) levels are high - above 180 to 200 milligrams per deciliter (mg/dL), or 10 to 11.1 millimoles per liter (mmol/L) Recognizing early symptoms of hyperglycemia can help identify and treat it right away.If hyperglycemia isn't treated, it can cause toxic acids, called ketones, to build up in the blood and urine. This condition is called ketoacidosis. To help keep your blood sugar within a healthy range: .Monitor your blood sugar. Depending on your treatment plan, you may check and record your blood sugar level several times a week or several times a day. Careful monitoring is the only way to make sure that your blood sugar level stays within your target range. Note when your glucose readings are above or below your target range. Carefully follow your health care provider's directions for how to take your medication. Review of an article dated February 29, 2024, titled High blood pressure (hypertension) and found at https://www.mayoclinic.org/diseases-conditions/high-blood-pressure/diagnosis-treatment/drc-20373417 documented the following: Always take blood pressure medicines as prescribed. Never skip a dose or abruptly stop taking blood pressure medicines. Suddenly stopping certain ones, such as beta blockers, can cause a sharp increase in blood pressure called rebound hypertension. If you skip doses because of cost, side effects or forgetfulness, talk to your care provider about solutions. Don't change your treatment without your provider's guidance. Facility policy undated states Medication will be administered by a Licensed Nurse per the order of an Attending Physician or licensed independent practitioner or as consistent with state law. No medication will be used for any resident other than the resident for whom it was prescribed. Medications must be given to the resident by the Licensed Nurse to prepare the medication, to as consistent with state law. Medications may be administered one hour before or after the scheduled medication administration time. Facility's undated Glucose Monitoring policy states Nursing will monitor resident's blood glucose to assist in the development of an appropriate medication and treatment regime for residents with a metabolic disorder caused by an imbalance between insulin supply and demand.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to provide the services of a Registered Nurse (RN) for at least 8 consecutive hours a day, 7 days a week. This has the potential to affect all...

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Based on interview and record review, the facility failed to provide the services of a Registered Nurse (RN) for at least 8 consecutive hours a day, 7 days a week. This has the potential to affect all 40 residents who reside in the facility. Findings include: On 12/12/24 at 3:30 PM V2, Regional Nurse, stated the facility's Director of Nursing (DON) walked out on 11/15/24 without notice and no new DON has been hired V2 stated she is not here everyday and admitted there is not Registered Nurse (RN) coverage everyday because V4, RN is the only other RN working in the facility and she only works 3 days a week. V2 stated they are trying to hire more RNs but do not use agency RNs just for RN coverage and only use agency if there is need for an RN to do intravenous (IV) medications. The facility's schedule dated November 2024 documents there was no RN coverage on November 15th, 16th, 17th, 18th, 19th, 20th, 21st, 22nd, 25th, 26th,28th or 30th. The facility's schedule dated December 2024 documents there was no RN coverage on December 1st, 3rd, 6th, 9th, 12th, 14th or 15th. On 12/17/24 at 1:45 PM V2 stated the facility does not have a policy for RN staffing, but just try to follow the regulations. The facility's Room Roster dated 11/12/24 document there are 40 residents residing in the facility.
Oct 2024 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide appropriate services to prevent significant we...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide appropriate services to prevent significant weight loss for one (R20) in a sample 27. R20's not dated Face Sheet documents R20's medical diagnosis as Chronic Obstructive Pulmonary Disease, Major Depressive Disorder, Recurrent, Moderate, Other Frontotemporal Neurocognitive Disorder, Paranoid Schizophrenia, Type 1 Diabetes Mellitus W/O Complications and Unspecified Dementia, Unspecified Severity with other Behavioral Disturbances. R20's Minimum Data Set (MDS) dated [DATE] documents (R20's) Cognitive Skills for Daily for Daily Decision Making is severely impaired and requires feeding assistance. On 10/08/24 04:39 PM V13 sister-n-law of R20 stated R20 lost considerable amount of weight because facility did not place him on diet prescribed by hospital. The Administrator, Director of Nursing and nurses stated the facility did not have someone to perform a swallow test therefore R20 would have to remain on pureed diet. R20 lost a considerable amount of weight. (R20) went from 120 pounds (in Feb) to 101 pounds in (May or June). Hospital records with a date of service as 2/1/24 and discharge date of 2/7/24 documents a diagnoses of Difficulty swallowing -Malnutrition: NG tube placed for enteral access. Has temporal wasting consistent with cachexia. Discharge weight 56 kg (123 lb 7.3 oz). The Facility Monthly weight log documents R20's March weight as 107.8 lbs indicating a 12.85% weight loss. R20 was evaluated by V11 the dietician on 2/15 and 2/16/24. Dietician notes dated 2/15/24 documents calorie needs as 1500-1750; protein needs 50-60 gm/day; fluid needs 1500 cc/day. Diet order Pureed Reg,thin Dietician notes dated 2/16/24 documents R20's caloric needs as 1620; protein needs 54 gm/day; fluid needs 1620 ml/day. Recent hospital transfer related to stroke. Noted treatment for UTI. Diet meets estimated nutritional /exceeds estimated nutritional needs to promote weight gain. Will want to continue to encourage intake. Will monitor. On 10/11/24 at 11:04 AM V11 stated she did not monitor (R20) in March 2024 due to her company having a payment issue with the facility. On 10/11/24 at 2:30 PM V1 Administrator in training stated to address the absence of dietician, the facility staff continued with feeding assistance, ensured that he was eating and swallowing his meals. It is questionable if his weight was correct when he was re-admitted to the facility. He (R20) should have been re-weighed. R20's Care Plan dated 3/26/24 documents Interventions as Administer medications as ordered. Monitor/document for side effects and effectiveness, Monitor/document/report PRN any s/sx of dysphagia: pocketing, choking, coughing, drooling, Holding food in mouth, Several attempts at swallowing, refusing to eat. appears concerned during meals. Monitor/record/report to MD PRN s/sx of malnutrition: Emaciation (Cachexia), muscle wasting, significant weight loss: 3 lbs in 1 week, >5% in 1 month, >7.5% in 3 months, >10% in 6 months. Obtain and monitor lab/diagnostic work as ordered. Report results to MD and follow-up as indicated. Provide and serve diet ordered. RD to evaluate and make diet change recommendations PRN. If weight decline persists, contact physician and dietician as soon as practical. Labs as ordered. Report results to physician and ensure dietician is aware. Monitor and evaluate any weight loss. Determine percentage lost and follow facility protocol for weight loss. Monitor and record food intake at each meal. Staff to assist resident with feeding and drinking each meal and snacks. Weekly weight monitoring due to weight loss. The Facility policy Resident Weight Monitoring undated documents residents who have been detected by the weight committee at increased risk for weight loss will be put on weekly weights for at least 4 weeks. After 4 weeks, if weight has been stabilized monthly weights will be re-established.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the Facility failed to properly store and label medications and dispose of expired medications for 3 of 3 residents (R11, R14, R23) reviewed for med...

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Based on observation, interview, and record review, the Facility failed to properly store and label medications and dispose of expired medications for 3 of 3 residents (R11, R14, R23) reviewed for medication storage and labeling in the sample of 27. Findings include: On 10/8/24 at 11:00 AM, the medication cart on the 200 Hall was inspected with V8, Licensed Practical Nurse (LPN). The medication cart contained the following: 1-R11's Insulin Lispro 100 units/mL (milliliter) pen that was not dated upon opening 2-A bottle of Guaifenesin with the label rubbed off, leaving behind only a few letters of a resident's name. V8, LPN, first stated it belonged to R23. She stated, I see the (letter) D and the O .Oh wait, that isn't hers. On 10/8/24 at 11:43 AM, the 200 Hall Medication Room was inspected with V2, Director of Nursing (DON). There was a sign on a cabinet door documenting, No food or drink kept in med room refrigerator. The medication refrigerator inside contained the following: 3-A box of frozen pizza stored above four boxes of R11's Arformoterol 15 mcg (micrograms)/2 mL solution. V2, DON, stated many residents have limited income and do not want their food to go bad, but it will be removed in a couple of hours. On 10/8/24 at 3:03 PM, inspected the 100 Hall Medication Room. The medication refrigerator inside contained the following: 4-Five ice cream sandwiches 5-One frozen biscuit breakfast sandwich 6-Nine individual ice cream cups 7-Five of R14's Nepro supplements that expired on 6/1/24 On 10/9/24 at 2:50 PM, V1, Administrator in Training (AIT), stated she expects labels to be legible, insulin pens to be dated upon opening, and food to be stored separately from medications. The Facility's Procurement and Storage of Medications Policy reviewed 3/16/23 documents, All medication containers shall be labeled with the date opened by the person breaking the container seal. All discontinued/expired non-controlled medications are to be removed from the active medication storage area, and the quantity should be noted on the medication sheet. All medications should then be returned to pharmacy or destroyed per facility policy as soon as practical.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0805 (Tag F0805)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the Facility failed to ensure food was prepared in a form to meet residents ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the Facility failed to ensure food was prepared in a form to meet residents individual needs for 4 of 4 residents (R8, R9, R11, R13) reviewed for modified diets in the sample of 27. Findings include: On 10/8/24 at 8:20 AM, V7, Dietary Aid, was plating food from the steam table during breakfast service. Food items being served from the steam table were scrambled eggs, ham slices, ground ham, toast, and grits. 1-R8's Face Sheet documents R8 was admitted to the facility on [DATE] with diagnoses including cerebral infarction, hemiplegia and hemiparesis, and unspecified dementia. R8's Physician Orders for the month of October 2024 document R8 is on a mechanical soft diet. On 10/8/24 at 8:24 AM V7, Dietary Aid, made a plate for R8 with ground ham. V7 did not add gravy or sauce to moisten the mechanically altered meat. 2-R9's Face Sheet documents R9 was admitted to the facility on [DATE]. R9's Physician Orders for October 2024 document R9 has Alzheimer's disease and is on a mechanical soft diet. On 10/8/24 at 8:26 AM, V7, Dietary Aid, made a plate for R9 with ground ham. V7 did not add gravy or sauce to moisten the mechanically altered meat. 3-R13's Face Sheet documents R13 was admitted to the facility on [DATE] with diagnoses including Wernicke's encephalopathy, non-Hodgkin lymphoma, and unspecified intellectual disabilities. R13's Physician Orders for the month of October 2024 document R13 is on a mechanical soft diet. On 10/8/24 at 8:25 AM, V7, Dietary Aid, made a plate for R13 with ground ham. V7 did not add gravy or sauce to moisten the mechanically altered meat. 4-R14's Face Sheet documents R14 was admitted to the facility on [DATE] with diagnoses including heart failure, gastroesophageal reflux disease and hemiplegia and hemiparesis following cerebral infarction affecting right dominant side. R14's Physician Orders for October 2024 document R14 is on a mechanical soft diet with no added salt and double protein at meals. During the breakfast service on 10/8/24 from 8:20 AM to 8:43 AM, no sauces, gravies or broths were observed in the kitchen or being added to any mechanically altered meats. On 10/8/24 at 8:29 AM, V7, Dietary Aid, stated, It depends on what kind of meat it is whether or not they put gravy on it. This is just regular ham. On 10/9/24 at 3:41 PM, V11, Registered Dietitian (RD), sent an electronic mail message that documented, In general ground meats should have a sauce, broth, or gravy. On 10/10/24 at 9:40 AM, V1, Administrator in Training (AIT), stated she will address dietary issues with the kitchen. The Facility's Therapeutic & Mechanically Altered Diets Policy revised 10/20 documents, It is the policy of (Facility Company) that therapeutic and mechanically altered diets are ordered by the physician and planned by the dietitian. A mechanically altered diet is a diet specifically prepared to alter the consistency of food in order to facilitate oral intake. The terminology for therapeutic and mechanically altered diets agrees with the current diet manual and/or complimentary diet guide. The facility prepares and serves all therapeutic and mechanically altered diets as planned.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected multiple residents

Based on interview and record review, the Facility failed to establish an infection prevention and control program that reduces the risk of adverse events, including the development of antibiotic-resi...

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Based on interview and record review, the Facility failed to establish an infection prevention and control program that reduces the risk of adverse events, including the development of antibiotic-resistant organisms, from unnecessary or inappropriate antibiotic use in 4 of 4 residents reviewed (R7, R21, R31, R91) for antibiotic stewardship in the sample of 27. Findings include: 1-The Facility's Infection Control Log for the month of March 2024 does not document R7's type of infection or the organism causing R7's infection. The log documents R7 was treated with the antibiotic Keflex. R7's Medication Administration Record (MAR) for the month of March 2024 documents R7 received 21 doses of Keflex 500 mg (milligram) tabs. On 10/10/24 at 10:10 AM, V2, Director of Nursing (DON), stated no culture was obtained, and the Nurse Practitioner (NP) went by R7's symptoms of toe redness and warmness. 2-The Facility's Infection Control Log for the month of August 2024 documents proph (prophylactic) as the cause of R21's RLE (right lower extremity) infection. The log documents R21's infection was treated with the antibiotic Keflex. R21's MAR for the month of August 2024 documents R21 received 2 doses of Keflex 500 mg caps. On 10/10/24 at 10:17 AM, V3, Infection Preventionist (IP), stated R21 was initially started on Keflex, but was changed to Clindamycin when the culture came back. 3-The Facility's Infection Control Log for the month of July 2024 does not document a causative organism for R31's UTI (Urinary Tract Infection). The log documents R31's UTI was treated with the antibiotic Keflex. R31's MAR for the month of July 2024 documents R31 received 37 doses of Keflex 500 mg. On 10/10/24 at 10:10 AM, V2, DON, stated no culture was obtained, and they went by sight and symptoms to treat R31's infection. 4-The Facility's Infection Control Log for the month of February 2024 does not list a causative organism for R91's UTI. The log documents R91 was treated with the antibiotic Doxycycline. R91's MAR for the month of February 2024 documents R91 received 10 doses of Doxycycline 100 mg caps. On 10/10/24 at 10:10 AM, V2, DON, stated R91 was discharged from the Facility and was unable to find a culture to justify the use of the antibiotic Doxycycline. On 10/10/24 at 10:17 AM, V3, IP, stated every once in a while the provider will order an antibiotic based on symptoms, but not very often. She stated they always ask providers if they want a culture and they are starting to buy in to the antibiotic stewardship program. On 10/11/24 at 8:48 AM, V1, Administrator in Training (AIT), stated she expects infections to be cultured to ensure they are treated with the correct antibiotic. The Facility's Antibiotic Stewardship Program Policy reviewed 12/10/21 documents, Purpose: To improve the use of Antibiotics in healthcare to protect residents and reduce the threat of antibiotic resistance through a set of commitments and actions designed to optimize the treatment of infections while reducing adverse events associated with antibiotic use.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on interview, observation, and record review, the Facility failed to ensure food was stored, prepared, and served in a manner that prevents food-borne illness. This has the potential to affect a...

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Based on interview, observation, and record review, the Facility failed to ensure food was stored, prepared, and served in a manner that prevents food-borne illness. This has the potential to affect all 35 residents living in the Facility. Findings include: On 10/8/24 at 8:05 AM, in the dry storage room, V6, Dietary Aid, was unloading boxes of food and breaking down boxes. He stated the shipment just came in. He stated he was unsure what to do if cans would ever come in dented. In the dry storage room refrigerator, there was a box of uncooked bacon on the second shelf that was stored directly above lettuce, cucumber and tomatoes. There was a sealed package of deli meat that was dated 9/3 in black marker, but was not labeled. On 10/8/24 at 8:08 AM, the storage room deep freezer contained a bag of poultry that was dated 9/26 in black marker, but was not labeled. There were three packages of meat patties dated 10/8 in black marker that were not labeled. There was a sealed package of deli meat labeled 9/3 that was not labeled. There was a large plastic bag of breadsticks and a large plastic bag of garlic bread. Both bags were tied in knots, but were not labeled or dated. There were four packages of meat and mixed vegetables that were dated 10/8 in black marker, but were not labeled. V6, Dietary Aid, stated, That is a skillet thing that you mix it with eggs. On 10/8/24 at 8:13 AM there was a large turkey sitting on top of the cooler next to the beverage machine that was not labeled or dated. V5, Dietary Manager (DM), stated he was getting ready to put it in the sink to thaw. On 10/8/24 at 8:15 AM, the ice machine scoop was stored inside the cooler with the handle directly on top of the ice. On 10/8/24 at 8:17 AM, the freezer next to the tray line contained sealed plastic bags of unknown foods dated 8/6 and 9/10 in black marker. V5, DM, pointed to the 9/10 baggie and stated, Those are boiled eggs. Not sure why they put them in there. There were two plastic bags of breadsticks dated 8/21 and 8/27 that were not labeled. There were plastic bags with meat patties and sliced deli meat that were not labeled or dated. In the refrigerator below, there were 2 limes in a plastic bag with brown leakage inside the bag. On 10/8/24 at 8:18 AM, in the industrial refrigerator next to the tray line, there were three sandwiches in plastic baggies that were dated 10/7 but were not labeled. There were five individual cups of applesauce that were not labeled or dated. The outside of the refrigerator was splattered with food and was sticky to the touch. On 10/8/24 at 8:20 AM, there was a frozen turkey on a tray in the sink. There was no water running over the turkey. V7, Dietary Aid, was serving food from the steam table, and V5, Dietary Manager, was rolling silverware and adding beverages to the trays. V7 had a thin mustache and chin beard measuring approximately one inch in length and was not wearing a beard net. V5 had a full beard and mustache that were approximately one inch in length and was not wearing a beard net. On 10/8/24 at 8:22 AM, in the drink cooler next to the beverage machine, there were six pitchers with various colored liquids that were not labeled or dated. On 10/8/24 at 8:28 AM, there was a sticker on the oven hood documenting 2/20/23 as the last professional cleaning. V5, DM, stated they are undergoing a change in ownership, so it has not been done in a while. On 10/8/24 at 10:50 AM, the frozen turkey was still sitting on a tray in the sink with no water running over it. On 10/8/24 at 12:50 PM, the turkey was still sitting on a tray in the sink with no running water over it. The ambient temperature was very warm, and some areas on the turkey were visibly thawed. V5, DM, stated the frozen turkey just came in today, and they plan on serving it tomorrow, so they do not have enough time to thaw it in the refrigerator. He stated they have until tomorrow to thaw it, so they do not have to fast thaw it by running cold water over it. On 10/8/24 at 1:20 PM, V11, Registered Dietitian (RD), stated frozen foods should ideally be thawed in the refrigerator, but since the turkey may require more than one day to thaw in the refrigerator, it would be acceptable to thaw it in the sink under cold running water. She stated they have to make sure the outside does get warm and would not serve it after having set out so long. On 10/8/24 at 1:45 PM, V1, Administrator in Training (AIT), stated V5, DM, threw the turkey out, and V11, RD, gave approval to substitute chicken for the meal tomorrow. On 10/10/24 at 9:40 AM, V1, AIT, stated she will address dietary issues with the kitchen. The Facility's Food Thawing Policy revised 10/20 documents, It is the policy of (Facility Company) that all food requiring thawing before preparation or serving must be thawed in a manner that avoids placing the food in the danger zone (41-135°F). Thaw food in the refrigerator, in a drip proof container (preferred method). Or submerge food under cold running water (70°F or less) with water pressure sufficient to continuously agitate any loose particles of skin or dirt off product and into the overflow/drain. Thawing time should be less than two hours or until food reaches 41°F. The Facility's Long-Term Care Facility Application for Medicare and Medicaid (CMS 671) dated 10/8/24 documents there are 35 residents living in the Facility.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on interview and record review, the Facility failed to develop an ongoing infection control program that adequately collects data to calculate and analyze infection rates. This has the potential...

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Based on interview and record review, the Facility failed to develop an ongoing infection control program that adequately collects data to calculate and analyze infection rates. This has the potential to affect all 35 residents living in the Facility. Findings include: The Facility's Infection Control Log for the month of March 2024 does not document a causative organism for R7's infection or R7's type of infection. The Facility's Infection Control Log for the month of August 2024 documents proph (prophylactic) as the cause for R21's RLE (right lower extremity) infection. The Facility's Infection Control Log for the month of July 2024 does not document a causative organism for R31's UTI (Urinary Tract Infection). The Facility's Infection Control Log for the month of February 2024 does not document a causative organism for R91's UTI. On 10/10/24 at 10:17 AM, V3, Infection Preventionist (IP), stated not all of the Facility infections have cultures, and if there is no culture she is not going to know what kind of organism they have. On 10/11/24 at 8:48 AM, V1, Administrator in Training (AIT), stated she expects the Facility to obtain cultures and keep track of organisms that are in the building. The Facility's Infection Control Surveillance and Monitoring Policy reviewed 3/10/22 documents, It is the policy of the facility to do routine surveillance and monitoring of the facility to determine if compliance with work practices and care of protective clothing and equipment is maintained. The Facility's Long-Term Care Facility Application for Medicare and Medicaid (CMS 671) dated 10/8/24 documents there are 35 residents living in the Facility. R31's Cumulative Diagnosis Log, undated, documents she has a gastrostomy tube. On 10/10/24 at 1:30 PM V18 Licensed Practical Nurse (LPN) administered medications via R31's gastrostomy tube (g-tube) per physician orders. After completing medication administration V18 was asked what Personal Protective Equipment (PPE) should be worn when administering medications. V18 stated she wore gloves and if the resident was coughing she would have gotten a mask and wore that too. V18 stated she has never been educated on Enhanced Barrier Precautions but the facility told her never to assume a resident does not have infection so if they are coughing they should wear a mask. There was no signs on the door indicating R31 was on any type of precautions and no PPE was available in the hall. On 10/10/24 at 2:33 PM V13, Infection Preventionist, stated nurses should wear gloves and a gown anytime they are doing anything with R31's g-tube, including administering medications. On 10/11/24 at 8:52 AM V1, Administrator in Training, stated they inserviced the staff who were working yesterday about Enhanced Barrier Precautions and put signs on the doors to indicate who is on enhanced barrier precautions and placed appropriate PPE by their doors. V1 stated any residents who have a g-tube, wounds, colostomies, or indwelling urinary catheters should have been on Enhanced Barrier Precautions. She stated it would have been the Director of Nursing's responsibility to make sure there were signs on the doors of residents who require EBPs and to make sure appropriate PPE is set up outside their room. The facility's policy, Enhanced Barrier Precautions, dated 7/13/23 documents, Purpose: To reduce transmission of multidrug-resistant organisms. Enhanced Barrier Precautions (EBP) should be used when contact precautions do not apply, for residents with any of the following: Open wounds that require a dressing change, indwelling medical devices, and infection or colonized with a MDRO (Multidrug Resistant Organisms). Enhanced Barrier Precautions require use of a gown and gloves during high contact resident care activities that provide opportunities for the transfer of MDRO's to staff hands and clothing.
Sept 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to prevent abuse for 3 of 3 residents (R2, R5 and R8) reviewed for abus...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to prevent abuse for 3 of 3 residents (R2, R5 and R8) reviewed for abuse in the sample of 14. This failure placed these residents at risk for physical and psychological harm. Findings include: 1. On 9/3/24 at 10:30 AM V1, Administrator provided two reportable incidents of resident-to-resident physical altercations with the perpetrator in both incidents identified as R5. R5s Undated face sheet documented R5 was admitted to the facility on [DATE] with diagnoses of schizophrenia, depression, legally blind, HTN, Parkinson's disease, tardive dyskinesia, learning disorder, dementia with behaviors, severe alcohol abuse, hepatic steatosis, HLD and diabetes. R5's Minimum Data Set (MDS) dated [DATE] documents R5 is moderately cognitively impaired, experiences hallucinations, requires a w/c for mobility, and requires substantial assist with ADLs. This assessment also documents R5 is always continent of bowel and bladder. R5's care plan dated 6/22/2023 documents: Impaired cognition as related to diagnosis of schizophrenia, developmental delay, dementia. Evidenced by confused and mumble low when talking. Resident's specific information: resident is unable to hold a conversation during interviews or staff interactions. This care plan was updated on 3/29/24 with, (R5) is blind with aggressive behaviors. R5 picked up yellow floor sign and hit another resident in the head. Both residents separated and yellow floor sign removed. Intervention: 1. staff notified resident that he is not allowed to grab/ hold anything (signs)in his hands or behind his back in wheelchair. 2. psychiatrist notified for medication changes. R5s care plan was updated again on 4/3/24: resident open hand slapped another resident at nurse's station. The interventions for this were: 1. 1:1 monitoring, and 2. psychiatrist notified for medication changes. R5's progress notes documented on 3/29/24 at 11:50 AM R5 took a wet floor sign and hit another resident (R2) in dining area. R5 was then brought to the nurse's station. Ativan 1 mg(milligram) PRN (as needed) given. Psychiatry called and order received to send to (local hospital). At 3:07 pm, hospital called and stated they would not be able to directly admit R5 due to resident's needs. The plan was for R5 to go to ER for treatment and then return to the facility. At 11:30 pm, R5 returned to facility without any further behaviors noted. R5s progress notes dated 4/3/2024 at 1:32 pm documented that R5 hit another resident in the face when the other resident, (R8) came to R5 asking for something to eat. At 2:05 pm, orders were received to send R5 to local hospital for evaluation and treatment. At 2:50 pm, ambulance here to transfer to (local hospital) and report called. POA notified at 3:16 pm. At 9 pm, R5 returned to facility in good spirits. R5's progress note dated 4/4/2024 at 9:45 AM documents a new order to increase his Depakote to 500 mg twice daily. There were no medication changes after R5 hit R2 on 3/29/24. On 9/3/2024 at 9:55 am, R5 is observed sitting out at nurse's desk slumped in wheelchair, drooling and mumbling. R5 was verbalizing repeated statements. When R5 was asked if he has ever had an incident with another resident, R5 stated, I never hurt anyone. He denied that anyone has ever hurt him. R5 denied that he has been scared. R5's hospital records dated 3/29/24 document his diagnosis as violent behavior. No medications or prescriptions were given. 2. R2s undated face sheet documented that R2 was admitted to the facility on [DATE] with diagnoses of chronic obstructive pulmonary disorder, ( COPD), gastroesophageal reflux disease, (GERD), hyperlipidemia, (HLD), hypertension, (HTN), Rheumatoid arthritis, congestive heart failure (CHF), acute ischemic heart disease, Peripheral artery disease, cerebral vascular accident, (CVA), renal artery stenosis, myocardial infarction, Vitamin B12 deficiency, major depressive disorder, peripheral vascular disease, and rheumatoid arthritis. R2's MDS dated [DATE] documents R2 is severely cognitively impaired, requires a wheelchair for mobility, and is dependent for Activities of Daily Living (ADLs). This assessment also documents R2 is always incontinent of bowel and bladder. R2's Care plan dated 6/1/23 documents : Impaired Cognitive related to moderate impairment BIMS (Brief Interview for Mental Status) 9 evidenced by forgetfulness confusion. This care plan was updated on 3/29/24 with: confrontation with another resident (R5) resulting in a bruise to the forehead, cut to bridge of nose, and cut to upper left eyebrow. Area was cleaned and steri-strips applied. R2 was sent to emergency room for evaluation. R2's progress notes dated 3/29/24 documented that R2 was involved in a physical altercation with another resident in the dining room. Nurse practitioner was notified and R2 sent to emergency room (ER) for further evaluation. Ambulance arrived at 12:50 pm and resident returned to facility at 5:20 pm. Nurse practitioner and power of attorney made aware of return. R2 diagnosis from ER included hematoma of scalp and abrasion of face. On 9/3/2024 at 9:50 AM, R2 was lying in bed and speaks with mumbled words. When asked name, she did not respond with intelligible responses. When asked if R2 had any incidents with other residents, she responded that she had not with the word no. R2 also responded no that no one has hurt her or that she is scared. The Facility Reported Incident dated 3/29/24 documents on 3/29/24, R5 allegedly struck R2 in the face with a wet floor sign. The nurse immediately assessed R2 and R2 was sent to ER to evaluate and treat for abrasion obtained across bridge of nose and small hematoma above left eye with noted purplish discoloration to left eye. Both residents were immediately separated and R5 was sent to hospital per psychiatrist. Appropriate changes have been made. Will continue with frequent monitoring. Both care plans have been updated. On 9/5/24 at 8:50 AM, interview with V1, administrator was asked if she remembered the altercation between R2 and R5. She stated that she remembered he (R5) had taken the wet floor sign from behind his back. R2 and R5 were separated immediately and assessed. R2 was monitored and kept in a high traffic area to monitor closely. V1 reported that abuse training is performed annually. Staff is to report the abuse immediately and separate residents. The need to call family representative and make them aware of what happened. On 9/5/24 at 9:10 AM, V4, LPN, interviewed. V4 stated she was the nurse providing care to R5 that day. V4 stated that R5 had the sign behind his back. R5 had previously told staff that the sign between his back and the wheelchair helped his back. V4 stated that the interventions include that R5 is at the nurse's station where he can be closely monitored, and he is not allowed to have any signs. V4 stated that he has had medicine changes and has been evaluated by the psychiatrist. V4 stated that R5 used to get mad but now he is mellow and more controlled. 3. R8's undated face sheet stated that R8 was admitted to the facility on [DATE] with diagnoses of Alzheimer's Disease, HTN, HLD, ASHD (Arterial Sclerotic Heart Disease), hypothyroidism and major depression. R8's MDS dated [DATE] documents that R8 requires a wheelchair for mobility, is dependent for all ADLs and is always incontinent of bowel and bladder. R8's care plan dated documents problems including but not limited to: hard of hearing, wandering, self-care deficit, range of motion, severe cognitive deficits, depression, self-injury risk, hypertension, pressure ulcer risk, and impaired cognition with a history of inappropriate behavior. The goal of the last problems is that R8 will calmly accept redirection during episodes of inappropriate behavior and reduce the number of episodes. The interventions for this include to initiate behavior monitoring program to identify patterns, staff to introduce self upon contact and explain all procedures, during periods of inappropriate behavior, use a calm approach, and try to determine source of agitation, maintain a calm environment , allow R8 time to express self, administer psychotropic medication as ordered by physician, remove to a quiet environment, and assess physiological needs and seek to resolve. R8s update to care plan dated 4/3/24 document that R8 was hit with open palm by another resident (R5). No injuries noted after removing R8 from the nursing station. 1:1 monitoring initiated for the safety of the resident. Power of attorney notified of face slap. R8's progress notes dated 4/3/24 documents R8 was in an altercation with another resident (R5). POA (Power of Attorney) and MD (Medical Doctor) notified. Complete head to toe assessment done with no abnormal findings. No injuries noted. R8 denied any pain. The Facility Reported Incident dated 4/3/24 documents R8 was sitting at the nurse's station stating she wanted something to eat and R5 struck R8 in the face with the back of his hand. The altercation was witnessed by staff. In conclusion, the facility has determined that the altercation was without injury Both residents were separated immediately and placed on 1:1 monitoring. Medication has been reviewed with psychiatrist; Appropriate changes have been made. Will continue with frequent monitoring. Both resident care plans have been updated to reflect status. On 9/5/24 at 8:45 AM, interview with V2, DON, stated that inservices are performed with instructions provided as when to report abuse. She added that abuse has to be reported to the administrator/ director of nurses immediately 24 hours a day, 7 days per week. V2 added that there is no window of time for this. On 9/5/24 at 8:55 AM, interview with V13, LPN, stated that she was not here during the incidents. She stated that she has received abuse training. In the event of a physical abuse occurring, she stated she would separate the residents and move the aggressor. She would contact the administrator and do a report. If someone is hurt, she would notify the physician and then follow their orders. On 9/5/24 at 9:00 AM, interview with, V14, CNA, doesn't remember the altercation between R2/R5 and R5/R8. V14 stated that she receives abuse training through the facility and if an altercation occurred, she would immediately report it to her nurse. The facility's policy, Abuse Prevention Program, updated 10/2006 stated that the facility affirms the right of their residents to be free from abuse and neglect. The policy therefore prohibits mistreatment or abuse of its residents and has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of mistreatment, or abuse of their residents. This includes orienting and training employees on how to deal with difficult situations and how to recognize and report occurrences of mistreatment and abuse immediately to supervisory personnel. Training on activities that constitute abuse. Establishing an environment that promotes resident security and prevention of mistreatment. Identifying occurrences and patterns of potential mistreatment and abuse of residents. Dementia management and resident abuse prevention. Implementing systems to investigate all reports and allegations of mistreatment and abuse of residents promptly and aggressively and making the necessary changes to prevent future occurrences. This facility is committed to protecting our residents from abuse by anyone. The facility desires to prevent abuse, by establishing a resident sensitive and resident secure environment.
Aug 2024 1 deficiency
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to ensure roof damage was being repaired and fixed to prevent future le...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to ensure roof damage was being repaired and fixed to prevent future leaking of water in the facility. This has the potential to affect all 34 residents living in the facility. Findings include: On 8/6/2024 at 11:42 AM, V1, Administrator stated, We have a flat roof and when it rains there are some rooms that leak. We put buckets out and we do not have any residents living in those rooms. We do need a new roof. I have not been asked to get any bids for the repair of the roof. It was especially bad this last storm that we had. We have four rooms currently, they are not occupied because the rooms leak when it is raining. We are in the process of selling the facility and may have a potential buyer. I am hoping for a new roof soon. On 8/6/2024 at 11:43 AM, There were eleven tiles in the ceiling in the dining room with round brown rings/discolored from water damage. On 8/6/2024 at 11:49 AM, room [ROOM NUMBER] was empty with no residents. The ceiling had one tile missing from the ceiling and one large tile bulging that was brown in color. There was a total of 5 large tiles with large brown round rings in circular form. On 8/6/2024 at 11:59 AM, in room [ROOM NUMBER] the room was unoccupied and there was a total of 16 tiles with round circular brown stains on the ceiling. On 8/6/2024 at 12:04 PM, in room [ROOM NUMBER] the wall towards the door on the left-hand side facing the window had five long streaks running from the top of the wall all the way to the bottom of the wall that were a light brown in color. On 8/6/2024 at 12:14 PM, on the 200 hall the hallway ceiling has a tile with brown round rings the size of a soft ball. On 8/6/2024 at 12:08 PM, V14 Housekeeping stated, I have been working here for about a month now. I know when we had those big heavy rains last month and afterwards, I had to clean up some rooms because the roof was leaking in the rooms. On 8/6/2024 at 3:00 PM, V16 was observed inspecting rooms and the facility building and taking notes. On 8/6/2024 at 3:10 PM, V16, stated he was a third-party contractor and was assessing the facility and was doing an inspection of the building. On 8/6/2024 at 11:43 AM, V14, Maintenance Director stated I use to be the floor technician and for the past three weeks have been the maintenance director. I know the last time it rained there were some damages. There was a small leak which I already repaired in the dining room. It was a screw and I already repaired it. We have four rooms that are vacant now and will leak when it rains. I am in the process of remodeling those rooms and repairing the floors, sinks and hopefully soon we will get a whole new roof. We are hoping the new owners will give us a new roof that we badly need. On 8/6/2024 at 10:02 AM, V1 provided a list of rooms that were leaking when raining and the following rooms were documented: room [ROOM NUMBER], room [ROOM NUMBER], room [ROOM NUMBER], and room [ROOM NUMBER] were documented as having roof damage and were leaking when it was raining. On 8/6/2024 at 4:50 PM, V16 stated the facility was going to need a whole new roof and there was standing water and the building was going to need a new roof, among other things. The Resident Right Policy with a revision date of 11/2018 documents, Your facility must be safe, clean, comfortable and homelike. The Long-Term Care Facility Application for Medicare and Medicaid Form dated 8/6/2024 documents the facility had 34 residents.
Feb 2024 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to ensure treatment was being completed for 1 of 3 residents (R2) revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility failed to ensure treatment was being completed for 1 of 3 residents (R2) reviewed for wound care in the sample of 7. Finding include: R2's Physician Order Sheet (POS) for [DATE] documents a diagnosis of Subarachnoid Hemorrhage, Moderate malnutrition, gross hematuria, and a history of seizures. R2's Minimum Data Set (MDS) dated [DATE] documents R2 was severely impaired for cognition. For bed mobility R2 was total dependence on staff for transfer, dressing, toilet and personal hygiene. R2's Care Plan documents he was high risk for pressure ulcer and staff was to prevent skin area from prolonged contact and his bilateral heels, hips and R2 was not to have bone to bone contact. On [DATE] at 9:20 AM, V5, Family of R2, stated her husband (R2) was no longer in the facility and had died on [DATE]. R2 stated, While he was in the facility, he had an open sore between his toes on his right foot, which had the whole room and hallway smelling and a sore on same foot. I would go to the drug store and buy my own Neosporin and applied a bandage every day. The staff were not treating the wound, but I was treating it. On [DATE] V1, Administrator stated, I remember (R2) because I was here working as a Licensed Practical Nurse (LPN) at that time. (R2) was in really bad shape when he arrived and he was on tube feeding, did not walk, had lots of contractures and a large pressure ulcer on his buttocks. He did have an open area between his toes. We were watching it and treating it. R2's Wound Report dated [DATE] documents, Patient present with a wound on his left, medial, fifth toe. History of Present Illness: At the request of the referring provider (V7, Medical Doctor) a thorough wound care assessment and evaluation was performed today. He has an arterial wound on the left, medial fifth toes for at least 32 days of duration. There is moderate serous exudate. There is no indication of pain. Wound size 0.6 x 0.2 x 0.3 centimeters. This wound is an inflammatory state and is unable to progress to a healing phase because of the presence of a biofilm. Alginate calcium apply once daily for 30 days. Betadine apply once daily for 30 days. Crushed Flagyl apply once daily for 30 days. Arterial Wound of left lateral fifth toe was resolved on [DATE]. On [DATE] at 9:00 AM, R2's medical records were requested. On [DATE] at 9:05 AM, V1 stated (R2's) records were in her room and there were 3 piles of records that were provided for review. On [DATE] at 10:03 AM, R2's records were requested. R2's medical records were reviewed, and the POS was reviewed. R2's TAR was not in the records for the month of [DATE] or a Wound Documentation Form for [DATE] documenting treatment. On [DATE] at 5:00 PM, V1 stated they were not able to locate the TAR or any Wound treatments for [DATE] for R2. On [DATE] at 9:00 AM, V1 stated they were still not able to provide the TAR or wound treatment documenting treatment was being done on R2's toes. The Decubitus Care/Pressure Areas Policy with a revision date of 1/18 documents, It is the policy of this facility to ensure a proper treatment program has been instituted and is being closely monitored to promote the healing of any pressure ulcer. The pressure area will be assessed and documented on the Treatment Administration Record or Wound Documentation Record. Documentation of the pressure area must occur upon identification and at least once each week on the TAR or Wound Documentation Form.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the facility failed to ensure a Registered Nurse (RN) was working in the facility. This failure has the potential to affect all 44 residents living i...

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Based on observation, interview and record review, the facility failed to ensure a Registered Nurse (RN) was working in the facility. This failure has the potential to affect all 44 residents living in the facility. Findings include: On 2/21/2024 at 8:40 AM, Staffing schedules were requested from the facility for the past 14 days. No RN or Director of Nursing (DON) was observed working in the facility on 2/21/2024 during the day shift. The DON's office was empty, and surveyor was asked to use the office. On 2/21/2024 at 10:33 AM, the staffing schedule provided by the facility does not document RN coverage every day, for 8 consecutive hours for the past 14 days. The staffing schedule does not document any RN coverage for the past 14 days. On 2/21/2024 at 12:42 PM, V1, Administrator stated, I do not have a RN working in the facility. I do not have a full time DON either. I have no RN coverage. The Facility Assessment, dated July 2023, documents, (Facility) is a 94 bed Skilled Nursing Facility set in (Town). DON, 1 DON RN full time Days, if has other responsibilities, add x more RN as Asst. (Assistant) DON to equal one FTE (Full time employee). The Resident Rooster provided for 2/19/2024 document a total of 44 residents. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 9/26/2023 documented the facility had a census of 44 residents.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0839 (Tag F0839)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review the Facility failed to ensure a qualified and licensed Administrator was certified in accordance with applicable State laws for overseeing the daily o...

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Based on observation, interview and record review the Facility failed to ensure a qualified and licensed Administrator was certified in accordance with applicable State laws for overseeing the daily operations of the facility. This has the potential to affect all 44 residents living in the facility. Findings include: During this survey no Administrator temporary license and/or Administration license was being displayed in the facility. On 2/21/2024 at 8:77 AM, V1, Administrator stated, I took over as the Administrator back in June after (V10, Former Administrator) left. I do not have my license, but I have applied for a temporary license. I was working here as an agency nurse (LPN) before that. I do not have my temporary license, but I have applied for my temporary license. I am not in contact with (V10, Former Administrator). (V12, Corporate) is overseeing my work as I wait for my temporary license to arrive. I applied but have not yet received it. I applied back in September 2023. V1's Application for Licensure and/or examination was dated 9/12/23. Verification of Employment Experience: 10/20/2019 to present, Administrator in Training, served as assistant to Administrator while working side by side and learning duties of LNCA in Long term care. On 2/21/2024 at 12:28 PM, V12, Regional Director of Operations stated, I am overseeing (V1) as we await her administrator license. (V1) does not have an administration license but she is pending for her temporary license. I am usually there every other week and I try and come in at least once a week, and I am always available by phone. We also have another corporate staff member that helps out and we are usually at the facility at least once a week. On 2/21/2024 at 10:31 AM, V9, Professional Regulations stated, (V1) at this time does not hold an administrative license and/or a temporary license. Nobody can work as an administrator alone or unsupervised while they are waiting for the license or have a pending license. On 2/22/2024 at 12:48 PM, V1, Administrator stated, there was no policy on Administration and or licensing.
Jan 2024 1 deficiency
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to provide services of a Registered Nurse (RN) for at least eight hours daily seven days per week. This has the potential to aff...

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Based on observation, interview, and record review, the facility failed to provide services of a Registered Nurse (RN) for at least eight hours daily seven days per week. This has the potential to affect all 42 residents living in the Facility. Findings include: The Facility's Schedule Sheet for nurse staffing was reviewed. The Schedule Sheet does not document the facility had a RN on 12/1/23-12/24/23, 1/2/24, 1/4/24-1/6/23, or 1/8/24-1/16/24. On 1/17/24 at 9:38 AM, V7, Licensed Practical Nurse (LPN), stated V2, Previous Director of Nursing (DON), was a RN, but she is no longer working here. On 1/17/24 at 11:20 AM, V1, Administrator, stated they have been trying to hire RN's but have not had applicants. V1 stated the facility does not have a policy regarding RN staffing, and they just follow the regulations. The Facility's Resident Census and Conditions of Residents Form (CMS 672) dated 1/17/24, documents there are 42 residents living in the Facility.
Nov 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to investigate an allegation of abuse for 3 of 7 residents (R1, R5 and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to investigate an allegation of abuse for 3 of 7 residents (R1, R5 and R7) reviewed for investigation of abuse allegations in the sample of 7. Finding include: R1's Physician Order Sheet (POS) for November 2023 document a diagnosis of Paroxysmal atrial flutter, essential hypertension, CHF, frequent falls, ETOH (ethanol) Abuse, hyponatremia, Korsakoff disease. R1's POS also documents Outside privileges with medications, including therapeutic overnight, visits with family. R1's Care Plan with a started date of 5/15/2023 documents, Resident has risk factors that require monitoring and interventions to reduce potential for self-injury. Risk factors include Use of a psychotropic medication, HTN and CHF. R1's Minimum Data Set, dated [DATE] document R1 was cognitively intact for decision making of activities of daily living. Resident Council Meeting Minutes dated [DATE], documents, (R1) is a bully and cusses residents out, also comes back drunk at night time and purposely bullies (R5) and (R7). On 11/14/2023 at 9:33 AM, the Grievance Log was provided for the past three months and there was only 1 grievance documented and it was not related to abuse and/or investigations. On 11/14/2023 at 9:50 AM, V2, Director of Nursing (V2) stated there were no other grievances filed for the past 90 days. On 11/14/2023 at 2:45 PM, V2 stated, This is the first that I am learning about any resident being bullied by (R1). I would expect (V3, Activity Director) to follow up with us so we could open an investigation. On 11/14/2023 at 3:00 PM, V1, Administrator stated, I believe we addressed this previously. I do not have any abuse allegations or investigation for (R1). I am not sure why. I did not interview other residents and/or staff regarding this allegation. Abuse allegations were requested for the past 30 days, and no abuse investigation was provided for R1. R1's Nurse's Notes dated 7/24/2023, at 8:00 PM, documents, Resident returned from LOA (leave of absence) with no complaints distress. R1's Nurse Notes dated 6/3/2023 Returned from LOA. R1's Nurse's Notes dated 5/10/2023, Resident called facility and voiced that he would not be returning this evening and would spend the night with his friend. Resident does not have night medication and voices understanding of missed dosage. On 11/14/2023 at 3:12 PM, V3, Activity Director stated, I am new to this position. I took notes at the September 2023 Resident Council Meeting. Residents were telling me that one night when (R1) came back from LOA he was yelling and cussing at residents and staff. I know I brought it up to the Social Service Director. I think she filed a grievance. I did not report it to (V1). I am new and did not realize I needed to report any allegations of abuse to the administrator. On 11/14/2023 at 3:32 PM, a log for the month of September 2023 was provided and does not document any allegations of bullying. On 11/14/2023 at 3:50 PM, R5 stated, When (R1) goes out on leave he comes back, drunk and mouthing off. He says dumb stuff to everyone, residents, and staff. That is his personality when he comes back, he is going to act the ass and say mean things to everyone. On 11/14/2023 at 3:52 PM, R8 stated, It is true when (R1) comes back from his family visits he is intoxicated and acts stupid, yelling and cussing at everyone around him. He is a mean drunk. That is his personality. The Abuse Policy with a revision date of 11/28/2016 documents, This facility affirms the right of our residents to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined below. Immediate protecting residents involved in identified reports of possible abuse: Implementing systems to investigate all reports and allegations of mistreatment, exploitation, neglect, abuse of residents and misappropriations of resident's property. Verbal abuse is the use of oral, written, or gestured language with willfully includes disparaging and derogatory terms to residents or families, or within their hearing distance regardless of their age, ability to comprehend, or disability. Employees are required to immediately report any occurrences of potential/alleged mistreatment, exploitation, neglect and abuse of residents and misappropriation of resident property they observe, hear about, or suspect to a supervisor and the administrator.
Sept 2023 8 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the Physician and/or Nurse Practitioner in a change in condi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the Physician and/or Nurse Practitioner in a change in condition for 1 of 1 resident (R95) reviewed for change in condition in the sample of 24. Due to this failure R95's condition worsened with increased blood noted in his stools the next day, requiring him to be admitted to the hospital for treatment. Findings include: R95's Face Sheet documents he was admitted to the facility on [DATE]. R95's Cumulative Diagnosis Log, undated, documents his diagnoses as: Ortho Aftercare, (right hip fracture post-surgery); Gastrointestinal Bleed, (GI Bleed); Reduced Mobility-Activities of Daily Living Deficit; Gout; Wound Surgical Site Care; and Gastroesophageal Reflux Disease, (GERD). R95's Nurse's Notes dated 9/17/23 at 5:00 PM documents, Resident quiet today, no complaint of discomfort. Had some blood in his stool this morning, but no more today. Need to let (V18, Nurse Practitioner (NP),) know, when possible, on Wednesday. Resident is resting in bed, call light nearby. Yet waiting on meds to come into the facility. R95's Nurse's Notes dated 9/18/23 at 6:00 PM documents, CNA, (Certified Nursing Assistant), notified this writer that resident had blood in his stool. Upon assessing resident, this writer observed large amounts of bright red blood mixed in loose stool. On call NP notified. Gave verbal orders to send resident to nearest ER, (Emergency Room). 911 called. EMS, (Emergency Medical Services), enroute to transport resident at this time. Emergency contact called and voicemail left to return call at earliest convenience. R95's Hospital Records dated 9/18/23 to 9/20/23 documents he was admitted to the hospital for diagnosis of Gastrointestinal Hemorrhage, Chronic Kidney Disease, Chronic Anemia, and Moderate Malnutrition. Per the hospital records, R95 was in the hospital from [DATE] to 9/20/23. A handwritten, undated, unsigned document included in the Nurse's Note section of R95's chart documents R95's first name, GI Bleed, none there, blood transf, (transfusion), on admission, refused care and colonoscopy, hemoglobin stable, wounds-Santyl and will come with creams, vitals-128/90, P (pulse) 82, 100 % room air RA (room air), 18, 98.2; refused to eat= no trust, LBM (last bowel movement)-18th, and no Amlodipine (B/P) (blood pressure) EMS pick up at 6:30 PM. These handwritten notes were written on the back of a facility census report that was dated 9/20/23. On 9/27/23 at 3:45 PM V2, Director of Nursing, (DON), stated, she would expect staff to call the Doctor or Nurse Practitioner immediately if they observed blood in a resident's stool. V2 stated, she would consider blood in a resident's stool to be an abnormal finding and the Nurse should check to see if the resident had a bleeding hemorrhoid or something that may cause the blood in the stool, but it should still be reported right away. V2 stated, the Nurse Practitioner comes to the facility every week, but not always on the same day. She stated, by notifying the Doctor or Nurse Practitioner, that would allow for them to order additional tests to determine what is causing the blood in the stool. On 9/27/23 at 3:50 PM V6, Licensed Practical Nurse, (LPN), stated, she is the nurse who wrote the Nurse's Note on 9/17/23 regarding blood in R95's stool. V6 stated, she saw it in the morning after they toileted R95 and it was not a lot of blood. V6 stated, she was unable to notify the Nurse Practitioner, because R95 had not been entered into the facility's Electronic System and therefore she could not send the Nurse Practitioner a message about him. V6 stated, she did not feel the amount of blood she saw in his stool was blood transfusion amount. V6 stated, she had checked him for hemorrhoids, but he did not have any. V6 stated, she did write that V18, Nurse Practitioner, should be notified on Wednesday when she would be in the facility. V6 stated, she was not sure who is responsible for entering residents into the system when they are first admitted , but R95 was not admitted until the previous Friday evening, so there was no one here to enter him into the system. V6 stated, it was a Sunday when she first noted R95 had blood in his stool. On 9/27/23 at 4:30 PM V1, Administrator, stated, the Nurse would have been able to notify the Nurse Practitioner of the blood in R95's stool even if he had not been entered into the facility's system. V1 stated, the Nurse Practitioner should have been notified when V6 first saw blood in R95's stool. On 9/28/23 at 8:15 AM V18, NP, stated, V6, LPN should have notified the Nurse Practitioner on call as soon as she noted R95 had blood in his stools, because of his Medical History of a GI bleed. V18 stated, any staff can add a resident's name to the Electronic Medical System the facility uses to notify Doctors and Nurse Practitioners when a resident has a change in condition. V18 stated, the actual treatment probably would have been the same, but there should not have been a delay in reporting abnormal signs and symptoms, including R95 having blood in his stools. V18 stated, she does not know why they would have waited until Wednesday to notify her when the blood was observed in R95's stool on Sunday. The facility's policy, Notification for Change in Resident Condition or Status, revised 12/7/17 documents, Policy: The facility and/or facility staff shall promptly notify appropriate individuals (i.e., Administrator, DON, Physician, Guardian, HCPOA (Health Care Power of Attorney), etc.) of changes in the resident's medical/mental condition and/or status. Procedure: 1. The nurse supervisor/charge nurse will notify the resident's attending physician or on-call physician when there has been: a. Any symptom, sign or apparent discomfort that is 1. Sudden in onset 2. A marked change (i.e., more severe) in relation to usual signs or symptoms 3. Unrelieved by measures already prescribed, e. A significant change in the resident's physical/emotional/mental condition h. A need to transfer the resident to a hospital/treatment center. 2. The nurse supervisor/charge nurse will notify the DON, Physician, and unless otherwise instructed by the resident the resident's next of kin or representative when the resident has any of the afore mentioned situations or: b. There is a significant change in the resident's physical, mental or psychological status, e. It is necessary to transfer the resident to a hospital/treatment center. 3. Except in medical emergencies, notifications will be made within twenty-four (24) hours of a change occurring in the resident's medical /mental condition or status.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the physician and/or nurse practitioner in a change in condi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the physician and/or nurse practitioner in a change in condition for 1 of 1 resident (R95) reviewed for change in condition in the sample of 24. Findings include: R95's Face Sheet documents he was admitted to the facility on [DATE]. R95's Cumulative Diagnosis Log, undated, documents, his diagnoses as: Ortho Aftercare (right hip fracture post-surgery); Gastrointestinal Bleed, (GI Bleed); Reduced Mobility-Activities of Daily Living Deficit; Gout; Wound Surgical Site Care; and Gastroesophageal Reflux Disease, (GERD). R95's Nurse's Notes dated 9/17/23 at 5:00 PM documents, Resident quiet today, no complaint of discomfort. Had some blood in his stool this morning, but no more today. Need to let (V18, Nurse Practitioner, (NP),) know, when possible, on Wednesday. Resident is resting in bed, call light nearby. Yet waiting on meds to come into the facility. R95's Nurse's Notes dated 9/18/23 at 6:00 PM documents, CNA, (Certified Nursing Assistant), notified this writer that resident had blood in his stool. Upon assessing resident, this writer observed large amounts of bright red blood mixed in loose stool. On call NP notified. Gave verbal orders to send resident to nearest ER, (Emergency Room). 911 called. EMS, (Emergency Medical Services), enroute to transport resident at this time. Emergency contact called and voicemail left to return call at earliest convenience. R95's Hospital Records dated 9/18/23 to 9/20/23 documents, he was admitted to the hospital for diagnosis of Gastrointestinal Hemorrhage, Chronic Kidney Disease, Chronic Anemia, and Moderate Malnutrition. Per the hospital records, R95 was in the hospital from [DATE] to 9/20/23. On 9/27/23 at 3:45 PM V2, Director of Nursing, (DON), stated, she would expect staff to call the Doctor or Nurse Practitioner immediately if they observed blood in a resident's stool. She stated, she would consider blood in a resident's stool to be an abnormal finding and the Nurse should check to see if the resident had a bleeding hemorrhoid or something that may cause the blood in the stool, but it should still be reported right away. V2 stated, the Nurse Practitioner comes to the facility every week, but not always on the same day. V2 stated, by notifying the Doctor or Nurse Practitioner, that would allow for them to order additional tests to determine what is causing the blood in the stool. On 9/27/23 at 3:50 PM V6, Licensed Practical Nurse, (LPN), stated, she is the nurse who wrote the Nurse's Note on 9/17/23 regarding blood in R95's stool. V6 stated, she saw it in the morning after they toileted R95 and it was not a lot of blood. V6 stated, she was unable to notify the Nurse Practitioner, because R95 had not been entered into the facility's Electronic System and therefore she could not send the Nurse Practitioner a message about him. She stated, she did not feel the amount of blood she saw in his stool was blood transfusion amount and stated, she had checked him for hemorrhoids, but he did not have any. She stated, she did write that V18, Nurse Practitioner, should be notified on Wednesday when she would be in the facility. V6 stated, she was not sure who is responsible for entering residents into the system when they are first admitted , but R95 was not admitted until the previous Friday evening, so there was no one here to enter him into the system. V6 stated, it was a Sunday when she first noted R95 had blood in his stool. On 9/27/23 at 4:30 PM V1, Administrator, stated, the Nurse would have been able to notify the Nurse Practitioner of the blood in R95's stool even if he had not been entered into the facility's system. V1 stated, the Nurse Practitioner should have been notified when V6 first saw blood in R95's stool. On 9/28/23 at 8:15 AM V18, NP, stated, V6, LPN should have notified the Nurse Practitioner on call as soon as she noted R95 had blood in his stool, because of his Medical History of a GI bleed. V18 stated, any staff can add a resident's name to the Electronic Medical System the facility uses to notify Doctors and Nurse Practitioners when a resident has a change in condition. V18 stated, the actual treatment probably would have been the same, but there should not have been a delay in reporting abnormal signs and symptoms, including R95 having blood in his stools. V18 stated, she does not know why they would have waited until Wednesday to notify her when the blood was observed in R95's stool on Sunday. The facility's policy, Notification for Change in Resident Condition or Status, revised 12/7/17 documents, Policy: The facility and/or facility staff shall promptly notify appropriate individuals (i.e., Administrator, DON, Physician, Guardian, HCPOA (Health Care Power of Attorney), etc.) of changes in the resident's medical/mental condition and/or status. Procedure: 1. The nurse supervisor/charge nurse will notify the resident's attending physician or on-call physician when there has been: a. Any symptom, sign or apparent discomfort that is 1. Sudden in onset 2. A marked change (i.e., more severe) in relation to usual signs or symptoms 3. Unrelieved by measures already prescribed, e. A significant change in the resident's physical/emotional/mental condition h. A need to transfer the resident to a hospital/treatment center. 2. The nurse supervisor/charge nurse will notify the DON, Physician, and unless otherwise instructed by the resident the resident's next of kin or representative when the resident has any of the afore mentioned situations or: b. There is a significant change in the resident's physical, mental or psychological status, e. It is necessary to transfer the resident to a hospital/treatment center. 3. Except in medical emergencies, notifications will be made within twenty-four (24) hours of a change occurring in the resident's medical /mental condition or status.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed perform antibiotic stewardship for one of three residents (R26, R27, R146, R147,) reviewed for antibiotic stewardship in the sample of 24. Find...

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Based on interview and record review the facility failed perform antibiotic stewardship for one of three residents (R26, R27, R146, R147,) reviewed for antibiotic stewardship in the sample of 24. Findings Include: 1-R146 was documented, on the Facility Infection Control Log for the month of August 2023. The log documents R146 had a UTI, (urinary tract infection). R145 returned from the hospital taking Cefdinir 300 milligrams, 1 capsule my mouth two times a day for 2 days. On 9/26/2023 at 10:00 AM, the Culture and Sensitivity Report, (C&S), was requested for R146 for 8/9/2023 and no Culture and Sensitivity Report was provided. No documentation was provided documenting Cefdinir was effective for the urinary tract infection on 8/9/2023. R146 was documented, on the Facility Infection Control Log for the month of August 2023. Date of onset 8/15/2023, (six days later), and date resolved 8/22/2023 for Urinary Tract Infection. No Culture and Sensitivity Report was provided by the facility to review for 8/15/2023. R146 was given Cipro 500 milligrams (mg), 1 tablet by mouth two times a day for seven days with a start date of 8/14/2023. 2- R147 was documented on the Facility Infection Control Log for the month of August with the onset date of 8/28/2023 and resolved 9/7/2023 for a Urinary Tract Infection. Doxycycline, (Vibramycin) 100 mg capsule two times a day with a date of 8/27/2023 for 10 days for a urinary tract infection was documented. No Culture and Sensitivity Report was provided by the facility to review for the use of Doxycycline for R147 for 8/28/2023. 3- R27 was documented, on the Facility Infection Control Log for the month of August with the onset date of 7/27/2023. No Culture and Sensitivity Report was available to review for the 7/27/2023, UTI. R27 was prescribed Bactrim DS 1 tablet by mouth, two times a day for 7 days for a urinary tract infection. No Culture and Sensitivity Report was provided by the facility to review for the use of Bactrim on 7/27/2023. 4-R26's was documented, on the Facility Infection Control Log for the month of July 2023 with onset date of 7/24/2023 and date resolved 8/1/2023 for a urinary tract infection. R26 was prescribed Augmentin 500/125 mg, 1 tablet every 12 hours for 7 days. No Culture and Sensitivity Report was provided by the facility to review for the use of Augmentin on 7/24/2023. On 9/27/2023 at 9:50 AM, V2, Director of Nursing stated, We do not always get the Culture and Sensitivity Reports from the hospital. I just started here on 8/21/2023 and I am trying to make some changes. I am not sure what the organism was when (R147) came back from the hospital and I do not have the report. I gave you everything I had for the Culture and Sensitivity Reports for everybody. I would expect all organism for Urinary tract infection to be documented on the log and the Culture and Sensitivity Report to be checked to ensure the correct antibiotic is being administrated. The facility Policy Antibiotic Stewardship Policy with a revision date of 12/10/2023 documents, Purpose: to improve the use of antibiotic in health care to protect residents and reduce the threat of antibiotic resistance through a set of commitments and actions designed to optimize the treatment of infections while reducing adverse events associated with antibiotic use.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure residents were eating in a homelike environment ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure residents were eating in a homelike environment and not served food on Styrofoam containers with plastic utensils for 4 of 4 residents (R11, R29, R34, and R42) reviewed for accommodations of needs in the sample of 24. Findings include: On 9/26/2023 at 12:00 PM, On the hall tray cart containing the hall room trays, all the food was being served in Styrofoam containers that closed and with plastic silverware. On 9/27/2023 at 12:05 PM, On the hall tray cart containing the hall room trays, all the food was being served in Styrofoam containers that closed and with plastic silverware. 1-R34's Minimum Data Set, (MDS), dated [DATE] document, she is cognitively intact for decision making of activities of daily living, (ADL's). 09/27/23 12:39 PM R34 stated, I am the president for Resident Council and anybody that gets a hall tray is served their food on Styrofoam to go containers with plastic utensils. These containers do not keep the food warm, and it is not my choice or preference to be eating on Styrofoam every day, just because you want to eat in your room, that is my right. We have complained multiple times at the Resident Council Meetings, but they are still serving us food on Styrofoam and plastic silverware. All this week we were served Styrofoam and plastic utensils and we no longer have COVID in the building, that ended on Saturday. What is up with that? Why are they still using Styrofoam and plastic utensils with us? 2-R42's Minimum Data Set, (MDS), dated [DATE] documents, he is cognitively intact for decision making. On 9/27/2023 at 2:00 PM, during the Group Meeting, R42 stated, the facility is getting really bad about giving them Styrofoam Containers and plastic utensils. Especially on the weekends. We have complained about it, and we get it that during COVID they have to use the Styrofoam Containers and plastic utensils, but even today for the hall trays they were serving food on Styrofoam and plastic, and we do not have any COVID in the building. I think they just do not want to wash dishes. This is supposed to be our home and it's just not right that we are constantly having our meals served on Styrofoam and plastic silverware. It's not just the hall trays on the weekends it is the dining room too. This is my home; this is where I live, and I am tired of eating from Styrofoam and plastic. 3- R29's was identified on 9/26/2023 at 4:04 PM, by the facility as being interviewable and able to answer questions for the group meeting. During the group meeting on 9/27/2023 at 2:00 PM, R29 shook his head yes, when he was asked if it bothers him to eat on Styrofoam and use plastic forks and knives. R29 shook his head up and down, indicating yes when asked, if they had ever talked about in the group meetings. R29 shook his head no, when asked if it was his preference to eat on Styrofoam and use plastic forks and knives. R29 shook his head yes when asked if he would like to eat on a regular plate with silverware. 4- R11's MDS dated [DATE] document, she is cognitively intact for decision making. On 9/27/2023 at 4:00 PM, R11 stated, They are always serving our food on Styrofoam and plastic forks especially on the weekends they use it on the hall trays and in the dining room. They just don't want to wash dishes. I do not like eating on Styrofoam with plastic silverware. On 9/28/2023 at 8:03 AM, V2, Director of Nursing/Infection Control Specialist stated, We do not have any COVID in the building. All the residents came off contact precautions on Saturday. We are all good now. I would not expect any resident to be served food on paper and/or Styrofoam Containers or using plastic silverware. I am not aware we are serving any resident with Styrofoam and plastic silverware. Normally, we discuss everything at our team morning meetings and (V16) must have had a call off so he was not at the meeting, so he does not realize nobody is on contact isolation anymore. On 9/27/2023 at 9:50 AM, V16, Dietary Manager stated, As far as the Styrofoam goes, we are serving food on the halls with Styrofoam, because of the COVID. When we have COVID in the building we use Styrofoam plates and Silverware. Resident Council Meeting Minutes, dated 7/3/22, Styrofoam and plastic utensils are still being used and sometimes the food is still cold when served. Resident Council Meeting Minutes, dated 8/7/202,3 Still eating from Styrofoam plates on the weekends, plastic silverware still being used on the weekends. The Resident Right Policy dated 8/21/2023 documents, Your facility must provide services to keep your physical and mental health, and sense of satisfaction.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the facility failed to ensure a Registered Nurse (RN) was working in the facility on the weekends. This failure has the potential to affect all 44 re...

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Based on observation, interview and record review, the facility failed to ensure a Registered Nurse (RN) was working in the facility on the weekends. This failure has the potential to affect all 44 residents living in the facility. Findings include: On 9/26/2023 at 8:10 AM, Staffing schedules were requested from the facility for the past 14 days. On 9/26/2023 at 9:15 AM, V3, MDS/Care Plan Coordinator stated (V2) works full time but she never comes in on the weekends to work. On 9/26/2023 at 10:13 AM, the staffing scheduled provided by the facility document RN coverage every day, for 8 consecutive hours for the past 14 days. On 9/26/2023 at 10:25 AM, V5's (Registered Nurse/Corporate) timecards were requested for Registered Nurse (RN) coverage for the weekends on 9/2/2023, 9/3/2023. 9/9/2023 and 9/10/2023. On 9/26/2023 at 9:29 AM, V1, Administrator stated (V5, RN) was corporate and she did not have any timecard or information to verify that (V5) worked those days. (V5) was documented as working every weekend. (V5) was not working in the facility during the survey. On 9/26/2023 at 9:03 AM, V6, Certified Nursing Assistant (CNA) stated I work the weekends. I have not seen (V5) and there is not always a RN working on the weekends. On 9/26/2023 at 9:13 AM, V7, CNA stated, We have a full time DON now but she does not work the weekends. We do not have any RN that works on weekends. Who is (V5)? (V5) does not work the weekends. I have never seen her working while I was working, and I work the weekends. On 9/26/2023 at 9:19 AM, V8, CNA stated, Things are better now that we have a new administrator. I work the weekends. There is no RN working the weekends. I have not seen (V5) working the weekends as a RN. On 9/26/2023 at 9:33 AM, V9, CNA We have a full-time Director of Nursing, (DON). (V2) normally works the weekends, (V2) is a RN. That is the only RN that I am aware of working the weekends. I worked the weekends. The PBJ, (Payroll-based Journal reporting), was triggered for no RN coverage 4/1/2023 to June 30, 2023. On 9/26/2203 at 9:44 AM, V10, CNA stated, I work the weekends, (V2) works the weekends and is the RN. I am not aware of any other RN. On 9/26/2023 at 1:29 PM, no timecards or documentation was provided documenting, V5 was providing services on the weekend of 9/2/2023, 9/3/2023, 9/9/2023 and 9/10/2023. The Facility Assessment, dated July 2023, documents, (Facility) is a 94 bed Skilled Nursing Facility set in (Town). (Facility) has been a longstanding member of the community and is very involved in neighborhood and community events. We have built strong working relationships with the sister facilities, providers, fire and police departments to best service our residents. Staffing for RN coverage was not documented. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 9/26/2023 documented, the facility had a census of 44 residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review the facility failed to ensure food was stored and prepared in a manner which prevents potential contamination. This has the potential to affect all 44...

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Based on observation, interview and record review the facility failed to ensure food was stored and prepared in a manner which prevents potential contamination. This has the potential to affect all 44 residents living in the facility. Findings include: 09/26/23 8:13 AM, a tour of the kitchen was completed. In the main fridge, in the kitchen, there were two 8-ounce bowls of a red substance inside of the bowl. The bowl was not labeled and there was no date. On 9/26/2023 at 8:15 AM, inside the main refrigerator unit there was a large industrial white bowl full of a meat-like substance that was not dated or labeled. There was a full food tray that contained cups of fruit cocktail in 4-ounce bowls that was not covered or dated and exposed to the air. There was also an 8-ounce bowl of green gelatin that was not labeled or dated or covered and was exposed to the air inside the unit. On 9/26/2023 at 8:18 AM, in the refrigerator unit by the ice machine was a box of pizza, that was half eaten and there was no date and/or label, or resident name. The pizza was not covered, and the box was halfway open exposing the pizza to the air. On 9/26/2023 at 8:23 AM, the ice scoop was inside of the ice machine laying on the ice, the scoop handle was down and covered by ice. On 9/26/2023 at 8:33 AM, in the dry storage unit there were 3 large freezer chests full of food. The middle freezer had a large accumulation of ice and some of the frozen food had ice crystals on top of them. The lid of the freezer was covered with approximately three inches of solid ice, preventing the lid from shutting and sealing correctly. On 9/26/2023 at 8:37 AM, on the third upright freezer unit there was also, a large accumulation of ice on the inside walls approximately 2 inches thick and lid of the freezer was also, affected with the ice. On 9/26/2023 at 8:42 AM, in the dry storage area there was a large clear plastic container that contained cereal in small round shapes. The label on the container documents, snacks 6/16. On 9/26/2023 at 8:50 AM, there was also, a large industrial container of grain looking substance with no date or label and the scoop was inside the container, and the handle was down. On 9/26/2023 at 8:55 AM, in the dry storage area on the shelves towards the wall with the other mushroom cans was a 16-ounce dented on the top and it contained mushrooms that were in line for rotation and were not set aside. It was in the back. On 9/26/2023 at 9:02 AM, on another shelf was a large industrial can of carrots 6lb, 9 ounce can that was dented on the side and top and was in the rotation with the other cans and was in the middle row. On 9/26/2023 at 9:11 AM, there was an 8 ounce can of sweetened condensed milk that was also, in the rotation in the back with the other condensed milk and had large dent on the side and top of the can. Resident Council Meeting Minutes dated 9/4/2023 documents, Food is not always hot. On 9/27/2023 at 9:50 AM, V16, Dietary Manager stated, I would expect all food to be labeled and dated. No scoops should be left inside the ice machine it should be in the holder and no scoop should be left in food. I do not understand why we have these chest freezers because it makes life harder trying to keep up with ice condensation that builds up quickly. I am not sure why the cans were in the rotation. I would expect any dented cans to be removed and not available for use. As far as the Styrofoam we are serving food on the halls because of COVID. When we have COVID in the building we use Styrofoam plates and Silverware. The Food Storage Policy with the revision date of October 20 documents, It is the policy of (Facility) that food shall be stored on shelves in areas that provide the best preservation. Food shall be stored at the proper temperature and for appropriate lengths of time to protect quality of food and food cost. Store leftovers in covered, labeled and dated containers under refrigeration or frozen. When using only part of a product, the remaining product should be in the original package or air-tight container and labeled and dated. Dented cans and cans without labels are to be set aside in a labeled designated area. These are not to be used; they are to be sent back to the vendor to receive credit. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 9/26/2023 documented the facility had a census of 44 residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on interview and record review the facility failed to adequately develop an ongoing Infection Control Program that adequately collects data to calculate and analyze infection rates and failed to...

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Based on interview and record review the facility failed to adequately develop an ongoing Infection Control Program that adequately collects data to calculate and analyze infection rates and failed to operationalize infection control policies to adequately define infection control practice in the facility. This has the potential to affect all 44 residents living in the facility. Findings Include: R146 was documented on the Facility Infection Control Log for the month of August 2023. Date of onset 8/9/2023 and date resolved 8/11/2023 from hospital. The log documents, R146 had a UTI, (urinary tract infection). R146 returned from the hospital taking Cefdinir 300 milligrams, 1 capsule by mouth two times a day for 2 days. The Infection Control Log for the month of August 2023 does not document the organism causing the UTI. On 9/26/2023 at 10:00 AM, the Culture and Sensitivity Report, (C & S), was requested for 8/9/2023 and no Culture and Sensitivity Report was provided and no organism from the hospital was documented for R146 on the infection control log. No organism was documented in R146's chart. R146 was documented, on the Facility Infection Control Log for the month of August 2023. Date of onset 8/15/2023 and date resolved 8/22/2023 for Urinary Tract Infection. No organism was documented on the log and no Culture and Sensitivity Report was provided by the facility to review for 8/15/2023. R146 was given Cipro 500 milligrams (mg), 1 tablet by mouth two times a day for seven days with a start date of 8/14/2023. R147 was documented, on the Facility Infection Control Log for the month of August with the onset date of 8/28/2023 and resolved 9/7/2023 for a Urinary Tract Infection. No organism was documented on the log and doxycycline, (Vibramycin), 100 mg capsule two times a day with a date of 8/27/2023 for 10 days for a urinary tract infection. No Culture and Sensitivity Report was provided by the facility to review for 8/28/2023. R27 was documented on the Facility Infection Control Log for the month of August, with the onset date of 7/27/2023, with no organism documented on the log. No Culture and Sensitivity Report was available to review for the 7/27/2023 UTI. R27 was prescribed Bactrim DS 1 tablet by mouth, two times a day for 7 days for a urinary tract infection. No Culture and Sensitivity Report was provided by the facility to review for 7/27/2023. R26's was documented, on the Facility Infection Control Log for the month of July 2023 with onset date of 7/24/2023 and date resolved 8/1/2023 for a urinary tract infection. No organism was documented on the log for the Urinary Tract Infection. Augmentin 500/125 mg, 1 tablet every 12 hours for 7 days. No Culture and Sensitivity Report was provided by the facility to review for 7/24/2023. On 9/27/2023 at 9:50 AM, V2, Director of Nursing stated, We do not always get the Culture and Sensitivity Reports from the hospital. I just started here on 8/21/2023 and I am trying to make some changes. I am not sure what the organism was when (R147) came back from the hospital and I do not have the report. I gave you everything I had for the Culture and Sensitivity Reports for everybody. I would expect all organism for Urinary tract infection to be documented on the log and the Culture and Sensitivity Report to be checked to ensure the correct antibiotic is being administrated. The facility Policy Infection Control Surveillance and Monitoring with a revision date of 3/10/2022 documents it is the policy of the facility to do routine surveillance and monitoring of the facility to determine if compliance with work practices and care of protective clothing and equipment is maintained. Updates the Infection Control Log on a daily basis in order to analyze data and identify trends that would indicate need for additional controls to prevent any further spread of an infection.
Aug 2023 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a resident was free from abuse in 2 of 5 residents (R1, R3) ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a resident was free from abuse in 2 of 5 residents (R1, R3) reviewed for abuse in the sample of 27. Findings include: The Facility's Resident Council Meeting Minutes dated, 7/3/23 document, (R1) is violent, she tried to stab (R3) with a fork during meal time. We do not feel safe with (R1) at meals. 1-On 8/22/23 at 10:02 AM, R1 was propelling herself down hallway in wheelchair. She stated, she feels safe in the facility and did not recall the incident with R3. R1's Face Sheet documents, R1 was admitted to the facility on [DATE]. R1's Care Plan documents, diagnoses including altered mental status; heart failure; major depressive disorder, recurrent, moderate; chronic obstructive pulmonary disease; and essential primary hypertension. R1's Minimum Data Set, (MDS), dated [DATE] documented, R1 was severely cognitively impaired, independent with ambulation, and had no physical or verbal behavioral symptoms directed at others. R1's Nurse's Note by V4, Licensed Practical Nurse, (LPN), dated 05/10/23 at 1:15 PM documents, Resident got into a physical altercation with another resident in the hallway. R1's Nurse's Note by V4, LPN, dated 5/11/23 at 3:00 PM documents, Remains on ifu, (Incident Follow Up), for physical altercation with another resident. R1's Care Plan does not document, any interventions for 05/11/23 altercation. R1's Nurse's Note by V4, LPN, dated 05/24/23 at 5:50 PM documents, Pt, (Patient), was the aggressor of a physical confrontation with another resident. R1's Nurse's Note by V4, LPN, dated 5/24/23 at 5:55 PM documents, Obtained order from NP, (Nurse Practitioner), to send out for psyc, (psychological), eval, (evaluation). R1's Physician Documentation, from (Local Hospital) dated 5/24/23 documents, Patient presents today via EMS, (Emergency Medical Services), from (Facility) for psych, (psychological), evaluation after she was found on top of another resident hitting them. Patient reports feeling depressed since being in the NH, (Nursing Home), and admits that it felt good to hit the other resident. R1's Nurse's Note by V4, LPN, dated 05/25/23 at 8:00 AM documents, Remains on incident f/u, (follow up), being the aggressor in a physical confrontation with another resident. Aggressive behaviors noted throughout morning. R1's Care Plan dated 06/01/23 documents, Pt, (Patient), can be verbally aggressive with staff and other residents at times. 1) Redirect resident to room. 2) Encourage to talk it out. 3) Offer resident a snack as a distraction. R1's Nurse's Note by V4, LPN, dated 07/02/23 at 8:30 AM documents, Pt was aggressor in a physical confrontation with another resident. NP notified. R1's Care Plan dated 07/02/23 documents, Pt aggressive with another resident. No physical contact was made. Staff separated residents. Sent to ER, (Emergency Room), for evaluation per hall nurse. There was no documented intervention. On 08/23/23 at 9:37 AM, V1, Administrator, stated, she would look for interventions for R1's altercations on 05/11/23, 05/24/23 and 07/02/23. On 08/23/23 at 1:00 PM, no interventions were received from the facility. 2- On 08/22/23 at 10:00 AM, R3 was sitting on a specialty chair in her room with mechanical lift sling underneath her in the chair. R3's eyes were barely open, and tongue thrusting was observed. R3 answered all questions with yes, no, and sometimes. She stated, she sometimes feels safe in the facility and sometimes feels safe with staff. R3 did not recall the incident with R1. R3's Face Sheet documents, R3 was admitted to the facility on [DATE]. R3's Cumulative Diagnosis Log documents, R3 has diagnoses including CVA, (stroke), vascular dementia with behaviors, malnutrition, dysphagia, (difficulty swallowing), psychoactive substance abuse, anxiety, hemiplegia due to CVA, and seizures. R3's MDS dated [DATE] documented, R3 was severely cognitively impaired, required extensive one person assistance for bed mobility, required limited one person assistance with transfer, activity of walking did not occur, and had no physical or verbal behavioral symptoms directed at others. R3's Care Plan documents, yelling/cussing behavior which was last updated on 06/17/22. R3's Nurse's Notes and Care Plan do not address her altercation with R1 or risk of abuse. On 08/22/23 at 9:00 AM, V1, Administrator, stated, she was not aware of the incident when R1 tried to stab R3 with a fork during meal time. On 08/22/23 at 1:25 AM, V1, Administrator, stated, I was made aware that evening. They were separated, and no physical contact had been made. (V4), Licensed Practical Nurse, (LPN), told me (R1) attempted to make contact with the fork, but no contact was made. On 08/22/23 at 9:15 AM, V4, LPN, stated, (R1) attempted to - was going after somebody with a fork. There was no contact made and no injuries. The other person was (R3). I'm not sure if I reported it to (V1). I think I did. I know I notified the Doctor. (R3) has communication issues and she cries a lot. She was crying loudly in the dining room and I think that is what led (R1) to do that. (R1) does not have a history of aggression, but sometimes she will get in to arguments. On 08/22/23 at 9:22 AM, V3, Certified Nursing Assistant, (CNA), stated, she witnessed the altercation between R1 and R3 and stated, (R3) cries a lot. I think (R1) got fed up and did that. On 08/23/23 at 11:30 AM, V1, Administrator, stated, she expects interventions to be added with every resident-to-resident altercation to help prevent it from happening again. The Facility's Abuse Prevention Program Policy revised 11/28/2016 documents, This facility affirms the right of our residents to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined below. This facility therefore prohibits mistreatment, exploitation, neglect or abuse of its residents, and has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of mistreatment, exploitation, neglect or abuse of our residents. This will be done by: Training on activities that constitute abuse, neglect exploitation, and misappropriation of resident property. Establishing an environment that promotes resident sensitivity, resident security and prevention of mistreatment, exploitation, neglect, and abuse of residents and misappropriation of resident property. Identifying occurrences and patterns of potential mistreatment, exploitation, neglect, and abuse of residents and misappropriation of resident property. Implementing systems to investigate all reports and allegations of mistreatment, exploitation, neglect, abuse of resident and misappropriation of resident property; promptly and aggressively and making the necessary changes to prevent future occurrences. This facility is committed to protecting our residents from abuse by anyone including; but not limited to, facility staff, other residents, consultants, volunteers, and staff from other agencies providing services to the individual, family members or legal guardians, friends, or any other individuals. Abuse is the willful injection of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Willful, as used in the definition of abuse, means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. Mistreatment means inappropriate treatment or exploitation of a resident. As part of the resident social history assessment, staff will identify residents with increased vulnerability for abuse or who have needs and behaviors that might lead to conflict. Through the care planning process, staff will identify any problems, goals, and approaches, which would reduce the chances of mistreatment, neglect, and abuse of these residents. Staff will continue to monitor the goals and approaches on a regular basis.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to report allegations of abuse to Illinois Department of Public Health, (IDPH), per regulations and allowing an employee to work several conse...

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Based on interview and record review, the facility failed to report allegations of abuse to Illinois Department of Public Health, (IDPH), per regulations and allowing an employee to work several consecutive shifts, for 3 of 5 residents (R1, R2, R3) reviewed for reporting of abuse in the sample of 27. Findings Include: 1-R1's Care Plan dated 07/02/23 documents, Pt, (Patient), aggressive with another resident. No physical contact was made. R1's Nurse's Note by, V4, Licensed Practical Nurse, (LPN), dated 07/02/23 at 8:30 AM documents, Pt was aggressor in a physical confrontation with another resident. On 08/22/23 at 9:15 AM, V4, LPN, stated, (R1) attempted to - was going after somebody with a fork. There was no contact made and no injuries. The other person was (R3). I'm not sure if I reported it to (V1). I think I did. I know I notified the Doctor. On 08/22/23 at 9:00 AM, V1, Administrator, stated, she was not aware of the altercation between R1 and R3 with a fork during meal time and therefore did not report it to IDPH. On 08/22/23 at 1:25 AM, V1, Administrator, stated, I was made aware that evening. They were separated, and no physical contact had been made. (V4), Licensed Practical Nurse, (LPN), told me (R1) attempted to make contact with the fork, but no contact was made. On 08/22/23 at 1:26 PM, V2, Director of Nursing, (DON), stated, I didn't realize that we have to report it, even when no contact is made. On 08/23/23 at 11:30 AM, V1, Administrator, stated, she expects all resident-to-resident altercations to be reported. 2-On 08/22/2023 at 8:45AM R2 stated, (V4) would also, say things to me like 'You don't want my poison?' I don't drink the water here. I have my own water and soda. I thought it was weird that she would say that to me, and she said, it more than once. The Administrator talked to me, and I told her I called State. R2's incident report dated 08/17/2023 does not document, evidence that the alleged verbal abuse was reported to administration, investigated, or substantiated. On 08/22/2023 at 10:30AM V4, Licensed Practical Nurse, LPN, stated, I always had a good rapport with (R2). One day I went into his room with his meds, and he said, he didn't want water to take pills with, he wanted soda. I jokingly said, 'Is water poison to you?' Meaning he doesn't like water. At the time (R2) was laughing and joking. I was totally kidding. On 08/22/2023 at 11:00AM V8, Social Worker, stated, Things got out of control regarding (R2) and (V4). (R2) just flipped on her. (R2) had been acting out and (V4) tried to calm him down and (R2) was offended. I was in room when (V4) gave (R2) his meds. (R2) held the pills and (V4) told (R2) she had to see him take the pills. (R2) was offended. V1 stated, we did not think what V4 said to R2, about thinking water was poison, was abuse. They were just joking. R2 was upset about us asking him to sign a contract about wearing his bag around his neck. We did not investigate anything, because we didn't think of it as abuse. On 08/23/2023 at 10:45AM V2, Director of Nursing, DON, stated, I would expect the staff to report any abuse allegation to administration or myself immediately. Facility timecard documents, V4 worked on 08/17/2023 from 5:50AM to 6:10PM, 08/18/2023 from 5:55AM to 6:02PM, 08/22/2023 from 5:56AM to 6:24PM. Facility did not provide time sheet for V4 on 08/23/2023, although V4 was observed working the floor. Facility's Abuse Policy dated 11/28/2016 states, Implementing systems to investigate all reports and allegations of mistreatment, exploitation, neglect, abuse of resident and misappropriation of resident property; promptly and aggressively and making the necessary changes to prevent future occurrences.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to investigate an allegation of abuse in 3 of 5 residents (R1, R2, R3) in the sample of 27 and failed to protect residents from further abuse ...

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Based on interview and record review, the facility failed to investigate an allegation of abuse in 3 of 5 residents (R1, R2, R3) in the sample of 27 and failed to protect residents from further abuse by failing to remove the accused employee from resident contact. The failure had the potential to affect 26 residents (R1, R2, R4, R5, R6, R7, R8, R9, R10, R11, R12, R13, R14, R15, R16, R17, R18, R19, R20, R21, R22, R23, R24, R25, R26, R27) on the 200 Hall. Findings Include: 1-R1's Nurse's Note by V4, LPN, dated 07/02/23 at 8:30 AM documents, Pt was aggressor in a physical confrontation with another resident. NP notified. R1's Care Plan dated 07/02/23 documents, Pt aggressive with another resident. No physical contact was made. Staff separated residents. Sent to ER, (Emergency Room), for evaluation per hall nurse. On 08/22/23 at 9:00 AM, V1, Administrator, stated, she was not aware of the incident when R1 tried to stab R3 with a fork during meal time. On 08/22/23 at 1:25 PM, V1, Administrator, stated, I was made aware that evening. They were separated, and no physical contact had been made. (V4), Licensed Practical Nurse, (LPN), told me (R1) attempted to make contact with the fork, but no contact was made, so we did not investigate it. On 08/22/23 at 1:26 PM, V2, Director of Nursing, (DON), stated, I didn't realize that we have to report it when no contact is made. On 08/23/23 at 11:30 AM, V1, Administrator, stated, she expects each resident-to-resident altercation to be investigated. 2-On 08/22/2023 at 8:45AM R2 stated, (V4) would also, say things to me like 'You don't want my poison?' I don't drink the water here. I have my own water and soda. I thought it was weird that she would say that to me, and she said it more than once. The Administrator talked to me, and I told her I called State. R2's incident report dated 08/17/2023 does not document, evidence that the alleged verbal abuse was reported to administration, investigated, or substantiated. On 08/22/2023 at 1:00PM V1, Administrator and V2, Director of Nursing, DON, interviewed regarding abuse allegations. V2 stated, she was not aware that all incidents had to be reported, even the incidents that resulted in no injury. On 08/22/2023 at 1:00PM V1 stated, we did not think what V4 said, to R2 about thinking water was poison was abuse. They were just joking. R2 was upset about us asking him to sign a contract about wearing his bag around his neck. We did not investigate anything, because we didn't think of it as abuse. On 08/22/2023 at 1:00PM facility did not provide resident interviews regarding abuse, related to 08/17/2023 incident. On 08/22/2023 at 8:45AM the facility provided documentation of residents living on 200 Hall. Residents listed are (R1, R2, R4, R5, R6, R7, R8, R9, R10, R11, R12, R13, R14, R15, R16, R17, R18, R19, R20, R21, R22, R23, R24, R25, R26, R27). Facility Abuse policy dated 11/28/2016 states, Establishing, an environment that promotes resident sensitivity, resident security and prevention of mistreatment, exploitation, neglect, and abuse of residents and misappropriation of resident property. Identifying occurrences and patterns of potential mistreatment, exploitation, neglect, and abuse of residents and misappropriation of resident property. Implementing systems to investigate all reports and allegations of mistreatment, exploitation, neglect, abuse of resident and misappropriation of resident property; promptly and aggressively and making the necessary changes to prevent future occurrences.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to use the services of a Registered Nurse, (RN), for at least eight hours daily. This has the potential to affect all 49 residents living in t...

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Based on interview and record review, the facility failed to use the services of a Registered Nurse, (RN), for at least eight hours daily. This has the potential to affect all 49 residents living in the facility. Findings Include: The Facility's Schedule Sheet for RN, (Registered Nurse), and LPN, (Licensed Practical Nurse), hours scheduled was provided for 07/01/23 through 08/31/23. These document the facility did not have a RN for eight hours from 07/01/23 through 07/22/23, 07/24/23 through 07/31/23, 08/05/23, 08/06/23, 08/13/23, 08/19/23, or 08/20/23. On 08/22/23 at 10:45 AM, V1, Administrator, stated, she has not had RN coverage every day. On 08/22/23 at 10:58 AM, V4, Licensed Practical Nurse, (LPN), stated, there are several RN's who fill in at the facility, but there is no stable RN for five or seven days a week. On 08/22/23 at 11:10 AM, V1, Administrator, stated, the facility does not have a policy for RN Staffing, and they follow the State Regulations. The Facility's Resident Census and Conditions Form (CMS 672), dated 08/22/23 documents, there are 49 residents living in the facility.
Aug 2023 2 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that floors, walls, ceilings, air conditioning ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that floors, walls, ceilings, air conditioning units, and shower rooms were maintained in clean and good repair for 4 of 4 residents (R1, R3, R4, and R5) reviewed for clean, comfortable, and homelike environment in the sample of 11. Findings include: 1. R1's Minimum Data Set (MDS) dated [DATE] documented R1 was cognitively intact. On 8/1/23 at 8:27 AM, R1 stated the facility is not always kept as clean as it should be. R1 stated some housekeepers just take out the trash and do not clean anything else. On 8/1/23 at 8:27 AM, the edges of R1's floor were visibly dirty, and dust covered, and there was dust and dirt covering the exterior of the air conditioner. 2. R3's MDS dated [DATE] documented R3 was cognitively intact. On 8/1/23 at 10:10 AM, R3 stated he has to stay on top of them about cleaning. R3 stated nobody is cleaning the shower room, and there is mold all over it and in between the cracks. R3 stated there is so much dust on the ceiling he sleeps in a dust mask because dust just falls from the ceiling. R3 stated the sprinkler head is covered in so much dust he worries it would not activate in the event of a fire. On 8/1/23 at 10:10 AM, there was dust on the ceiling in R3's room, and the sprinkler head over the bed had an approximately one fourth inch thick layer of dust. There were dried splashes of a tan substance behind R3's television. There was dust and dirt all along the edges of the floor near the walls and underneath the furniture, and there were broken pieces of glass behind the other bed in the room. There was a hole in the lower wall next to the bathroom measuring approximately three by four inches. 3. R4's MDS dated [DATE] documented R4 was cognitively intact. On 8/1/23 at 2:04 PM, R4 stated, Housekeeping has been an issue, especially on the weekends. Sometimes they take out the trash, but don't mop or clean or wipe. The shower rooms are the most disgusting and filthy. R4 stated, This room is depressing and disgusting. On 8/1/23 at 2:04 PM, the edges of R4's floor and lower walls were covered in dust and dirt. 4. R5's MDS dated [DATE] documented R5 was moderately cognitively impaired. On 8/1/23 at 2:45 PM, R5 stated his floor has not been mopped in at least two days. On 8/1/23 at 2:45 PM, there were dark brown spots on the floor that came up easily when rubbed. The corner of the room behind R5's bed was covered with cobwebs. 5. On 8/1/23 at 8:40 AM in the main dining room, the edges of the floor were covered in dust and dirt. On 8/1/23 at 8:45 AM there were two full bags of garbage directly on the floor by Door 6. On 8/1/23 at 8:46 AM there was dirt all along the edges of the floor in the food storage room. On 8/1/23 at 8:58 AM the floors around the 100 Nurse's Station were covered in dirt. On 8/1/23 at 9:04 AM there was a sticky brown stain measuring approximately six by twelve inches on the tile at the entry to the Doctor's Lounge off the 100 Hallway. On 8/1/23 at 9:58 AM, V3, Housekeeping Supervisor, stated he has seen mold in the shower room and in some of the resident rooms. V3 stated they are not doing anything specific to treat it and feels the building is so old it just needs to be restructured. On 8/1/23 at 10:01 AM there were full bags of garbage directly on the floor next to Door 6. On 8/1/23 at 10:04 AM there was a handwritten sign on the door of the Bathroom on the 200-hall documenting, Out of Order. Inside the shower, there was a black sticky substance all along the lower edges of the wall and in the creases where the wall tiles were connected. On 8/1/23 at 10:10 AM the bathroom on the 100-hall had the same black sticky substance all along the bottom edges of the shower. On 8/1/23 at 2:29 PM there were full garbage bags directly on the floor next to Door 6. On 8/1/23 at 3:53 PM there were full garbage bags directly on the floor next to Door 6. On 8/2/23 at 7:43 AM there were full garbage bags directly on the floor next to Door 6. On 8/2/23 at 9:54 AM there was a red liquid spilled on the floor at the 100 nurse's station approximately twelve inches in diameter. There was not a Wet Floor sign next to the liquid. On 8/2/23 at 10:16 AM, V4, Maintenance, stated the housekeepers do not clean underneath the beds and there are always crumbs on the floor. V4 stated housekeeping should be scrubbing the black material in the showers. On 8/4/23 at 8:49 AM the brown sticky area remained on the floor at the entry of the Doctor's Lounge. On 8/3/23 at 4:00 PM, V1, Administrator, stated she would expect staff to be disposing of trash, mopping, and cleaning up food debris and spills in the Facility. The Facility's Resident Rights Policy from the Illinois Department on Aging, undated, documents, Your facility must be safe, clean, comfortable, and homelike.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to follow pest control recommendations to effectively control pests in the facility. This has the potential to affect all 49 res...

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Based on observation, interview, and record review, the facility failed to follow pest control recommendations to effectively control pests in the facility. This has the potential to affect all 49 residents living in the Facility. Findings include: On 8/1/23 at 8:40 AM there was a centipede measuring approximately two inches long on the wall of the main dining room. On 8/1/23 at 8:45 AM there were two bags of garbage stored directly on the floor next to Door 6. On 8/1/23 at 8:46 AM in the food storage room there were six cardboard boxes containing sausage and hamburger patties that was stored directly on the floor. There was also a package of six industrial size cans stored directly on the floor. On 8/1/23 at 8:50 AM in the laundry room there was a hole near the bottom of the wall measuring approximately four by eight inches. On 8/1/23 at 9:04 AM the entry to the Doctor's Lounge on the 100-Hallway had a brown sticky area on the tile that measured approximately six by twelve inches. On 8/1/23 at 9:17 AM there was a fly swarming down the 200-hallway to the right of the main entrance. On 8/1/23 at 9:58 AM, V3, Housekeeping Supervisor, stated he has seen mice in the laundry area, and staff are afraid to eat in that break room because of them. On 8/1/23 at 10:01 AM there were bags of garbage stored directly on the floor next to Door 6. On 8/1/23 at 10:10 AM, there was a hole in the wall of R3's bedroom measuring approximately three by four inches. On 8/1/23 at 11:30 AM there was a gnat circling around in the Doctor's Lounge. On 8/1/23 at 2:29 PM there were garbage bags stored directly on the floor next to Door 6. On 8/1/23 at 2:45 PM there was a fly swarming around R5's face in his bedroom. On 8/3/23 at 10:01 AM there were three bags of garbage directly on the floor next to Door 6. On 8/3/23 at 10:19 AM there was a fly swarming around the 200 Hall the nursing station. On 8/3/23 at 12:48 PM there were bags of garbage stored directly on the floor next to Door 6. On 8/4/23 at 8:49 AM the floor of the Doctor's Lounge entry still had the brown sticky area from previous spill. On 8/1/23 at 8:27 AM, R1 stated he sees ants, gnats, and flies all the time, and they have been a persistent problem in the Facility. On 8/1/23 at 8:43 AM, V6, Cook, stated she has seen ants in the kitchen. On 8/1/23 at 10:10 AM, R3 stated he must stay on top of the Facility about cleaning. On 8/1/23 at 2:04 PM, R4 stated other residents have told her there are mice in the Facility. On 8/2/23 at 9:12 AM, V12, Certified Nurse Aide (CNA), stated she has seen ants in the facility. On 8/2/23 at 10:16 AM, V4, Maintenance, stated, I don't think they (housekeepers) have been doing well. They don't clean under beds. There are crumbs. The Facility's (Pest Control Company) Summary of Service dated 7/25/23 documents the following new recommendations with high severity, Cracks or damage to wall allowing pest access. Please repair to prevent pest entry. Window gap/damage noted that allows pest access. Please repair to prevent pest entry. An accumulation of food product from damaged goods noted. Please remove food product to prevent attraction by pests. Food debris in patient rooms need addressed as soon as possible. The General Comments Section documents, Highly recommend repairing damaged walls, windows and gaps around a/c (air conditioning) units to help prevent ants and other insects from gaining entry. Also, I highly recommend cleaning food debris from patient rooms to remove food sources for ants and other insects. 8/3/23 at 12:55 PM, V4, Maintenance, stated he put wood around the air conditioning units and re-caulked them earlier this summer, but was unable to recall whether he has completed any interventions since the 7/25/23 pest control visit. On 8/3/23 at 9:01 AM, V2, Pest Control Specialist, stated he does not feel the facility is following his recommendations. V2 stated there are still a lot of cracks and gaps around the windows and food debris all over the floor and behind beds. V2 says he has recommended cleaning it up in the past, but when he comes back there is still debris all over the floor. He stated, I'd chalk it up to basic sanitation. I would not recommend leaving trash out on the floor because that can create an entry point for bugs. The Facility's Resident Council Meeting Minutes dated 5/1/23 document, On weekends housekeeping does not always take out all the trash. The Facility's Resident Council Meeting Minutes dated 6/5/23 document, Trash is left in the hallways on the weekends. The Facility's Resident Council Meeting Minutes dated 7/3/23 documents, Housekeeping: (V8) does not clean will only take out trash and spray air freshener. On weekends trash is in the hallways . On 8/3/23 at 4:00 PM, V1, Administrator, stated she expects staff to follow recommendations provided by the pest control company. V1 stated she would expect staff to be disposing of trash and cleaning up food debris and spills. The Facility's Insect and Pest Control Policy, undated, documents, It is the policy of (Facility Company) to contract with a duly licensed exterminating service to protect and/or control against infestations with insects and rodents. This facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents. The Facility's Resident Census and Conditions of Residents Form (CMS-672) printed 7/25/23 documents there are 49 residents living in the Facility.
Jul 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected 1 resident

Based on record review and interview the facility failed to maintain an effective pest control program. This affected one of one resident (R2) in a sample of 8. This failure resulted in R2's bedding t...

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Based on record review and interview the facility failed to maintain an effective pest control program. This affected one of one resident (R2) in a sample of 8. This failure resulted in R2's bedding to contain ants and R2 have bite marks on her. Findings include: R2's Minimum Data Set, dated , 7/13/23 documents, R2 is cognitively intact. On 7/10/23 at 1:50 PM R2 reported to the Illinois Department of Public Health he (R2) was in a room with a major parasite infestation. R2 reported he had videos to validate his claims. The videos were of poor quality and were not definitive. On 7/11/23 at 10:35 AM there were numerous brownish black insects, approximately the size of the point of a ball point pen, on the left side of R2's bed around the baseboard. Additionally, 2-3 brownish, black ants were noted on R2's bed spread. On 7/11/23 at 11:54 AM, V1 Acting Administrator, stated the facility has monthly scheduled spraying pest treatment of the facility. V1 stated, the pest control company will come out if there are active sightings. No staff or resident has reported an active sighting of any pests. The building Maintenance Director, (V15), makes the initial contact once he (V15) is notified of the sighting. Technician sprays/treat the area where pests are sighted and provides recommendations for the prevention of pests. V15 stated, he inspects the facility on a monthly basis for pests and follows the recommendations of the pest control technician. V15 stated, he did not have inspection records or verification the recommendations had been followed. V15 stated, this is an old building, the technician did not specify which window or door needed repair so he repaired the ones he felt needed the repair. V15 stated, he had not realized the same recommendations were being repeated on the Pest Control Invoices. V15 stated, he does not maintain log books. The Pest Control Service Report dated 4/27/23 documents, Target pests: Rodents, deer mice, house mice, ants, miscellaneous ants (Exterior and Interior) Flies, and Drain/Moth flies. Areas treated Interior Main building First Floor, laundry, kitchen, food pantry, kitchen dishwasher, kitchen breakroom; and Exterior. No Activity was documented for all areas. The Pest Control Service Report dated 5/31/23 documents, Target pests: Rodents, deer mice, house mice, ants, miscellaneous ants (Exterior and Interior) Flies, and Drain/Moth flies. Areas treated Interior Main building First Floor, laundry, kitchen, food pantry, kitchen dishwasher, kitchen breakroom; and Exterior. No Activity was documented for all areas. The Pest Control Technician (V11) recommended: Kitchen: An accumulation of food product from damaged goods noted. Severity: Medium Status: Pending. Date:5/31/23 Exterior: Door gap/damage noted that allows pest access. Please repair to prevent pest entry. Severity: Medium Status: Pending Date: 5/31//23 Exterior: Window gap/damage noted that allows pest access. Please repair to prevent pest entry. Severity: Medium. Status: Pending Date: 5/31/23 Interior: An accumulation of food product from damaged goods noted. Please remove food product to prevent attraction by pests. Severity: Medium. Status: New 2/28/23. General Comments: Please allow 2 weeks for control, and if there are any issues please call. Monitoring stations inspected throughout the building and spot treated with Suspend Polyzone (insecticide) in non-patient areas as needed for control of general insects and spiders. Spoke with V15, Maintenance Supervisor, regarding any issues and deficiencies. Baited patient rooms with ant gel bait for your ants. Highly recommend cleaning food debris from patient rooms. Spoke with V15 and checked the log book to see any pest sightings and addressed them as needed. Inspected exterior rodent control stations around building and replaced bait as needed. Inspected exterior rodent stations around building and replaced bait as needed. Spoke with (V15) Maintenance Supervisor. The Pest Control Service Report dated 6/27/ 23 documents Target pests: Rodents, deer mice, house mice, ants, miscellaneous ants (Exterior and Interior) Flies, and Drain/Moth flies. Areas treated Inferior Main building First Floor, laundry, kitchen, food pantry, kitchen dishwasher, kitchen breakroom; and Exterior. No Activity was documented for all areas. The Technician (V11) recommended: Exterior: Door gap/damage noted that allows pest access. Please repair to prevent pest entry. Severity: Medium Status: Pending Date: 6/27/23 Exterior: Window gap/damage noted that allows pest access. Please repair to prevent pest entry. Severity: Medium. Status: Pending Date: 6/27/23 Interior: An accumulation of food product from damaged goods noted. Please remove food product to prevent attraction by pests. Severity: Medium. Status: New 2/28/23. General Comments: Please allow 2 weeks for control, and if there are any issues please call. Monitoring stations inspected throughout the building and spot treated in non-patient areas as needed for control of general insects and spiders. Spoke with (V15) Maintenance Supervisor regarding any issues and deficiencies. Baited patient rooms with ant gel bait for your ants. Highly recommend cleaning food debris from patient rooms. Spoke with (V15) Maintenance Supervisor. checked the log book to see any pest sightings and addressed them as needed. Inspected exterior rodent control stations around building and replaced bait as needed. Inspected exterior rodent stations around building and replaced bait as needed. Spoke with (V15) Maintenance Supervisor. The Pest Control Service Report dated 7/11/ 23 documents Target pests: Rodents, deer mice, house mice, ants, miscellaneous ants (Exterior and Interior) Flies, and Drain/Moth flies. Areas treated Interior Main building Floor Exterior, floor, main building first floor, kitchen. No Activity was documented for all areas. The Technician (V11) recommended: Exterior: Door gap/damage noted that allows pest access. Please repair to prevent pest entry. Severity: Medium Status: Pending Date: 7/11/23 Exterior: Window gap/damage noted that allows pest access. Please repair to prevent pest entry. Severity: Medium. Status: Pending Date: 7/11/23 Interior: An accumulation of food product from damaged goods noted. Please remove food product to prevent attraction by pests. Severity: Medium. Status: New 2/28/23. General Comments: Please allow 2 weeks for control, and if there are any issues please call. Monitoring stations inspected throughout the building and spot treated in non-patient areas as needed for control of general insects and spiders. Spoke with (V15) Maintenance Supervisor regarding any issues and deficiencies. Baited patient rooms with ant gel bait for your ants. Highly recommend cleaning food debris from patient rooms. Spoke with (V15) Maintenance Supervisor. checked the log book to see any pest sightings and addressed them as needed. Inspected exterior rodent control stations around building and replaced bait as needed. Inspected exterior rodent stations around building and replaced bait as needed. Spoke with (V15) Building Maintenance. The Facility's Policy on Insect and Pest Control undated documents, The facility maintains an on-going pest control program to ensure the building is kept free of insects and rodents.
Apr 2023 1 deficiency
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to employ a full-time Director of Nurses (DON) to oversee the facility...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to employ a full-time Director of Nurses (DON) to oversee the facility's nursing department and Registered Nurse (RN) coverage for 8 hours a day, 7 days a week. This failure has the potential to affect all 45 residents residing in the facility. Findings include: On 4/16/23 V4, Licensed Practical Nurse (LPN) stated, We don't have a DON right now. On 4/18/23 at 8:15 AM V1, Administrator, stated V2, RN, Corporate Nurse, is the Interim DON and is usually in the facility 5 days a week, but is at a corporate meeting today. He stated, We have 90 facilities and sometimes we have meetings. On 4/18/23 at 8:36 AM, V9, LPN stated, We don't have a DON right now. I think the last one left at the end of last year. I haven't seen (V2) here for a while. She's not here every day. At 9:37 AM V9 stated if something happens that needs to be reported, she calls V3, Resident Care Coordinator (RCC) because she is kind of like the ADON (Assistant Director of Nursing), or V1, Administrator. She stated she takes any scheduling requests to V1, Administrator. On 4/18/23 at 9:25 AM V10, LPN/MDS (Minimum Data Set) Coordinator stated, There is no DON in the facility right now. V10 stated she sees V2, Corporate Nurse, in the facility a couple times a month. On 4/18/23 at 9:40 AM V5, LPN stated she calls V3 with any reports or concerns and turns any request for time off to V1, Administrator. V5 stated, They don't have a DON here that I know of. I have only been here about a month, but I have not met the corporate nurse (V2) yet. On 4/18/23 at 9:49 AM V7, Certified Nursing Assistant (CNA) stated V3 is the DON. On 4/18/23 at 9:52 AM V8, CNA, stated V3 is the DON. On 4/18/23 at 2:02 PM V2, RN, Corporate Nurse stated she is the Interim DON. She stated staff are to go to V3 with any concerns first. She stated she would expect staff to recognize her as DON, but she is just the Interim DON. She stated she has been the interim DON for about 4 to 6 months, but she could not remember exactly when she started as Interim DON. V2 stated the MDS coordinator has only been here for about a month and calls off a lot so that may be why she was not aware V2 was the DON. She stated V5 LPN has only been here for about a month so she may not be aware she is the DON. V2 stated, I'm not out on the floor very often. I mostly stay in the office. I'm mostly just here in case there is a skilled need. V2 stated, I am usually here Monday through Friday, five days a week. Sometimes I come in a little late, around 11:00 AM or so, but I am here for 8 hours a day. On 4/18/23 at 3:00 PM V1, Administrator, stated V2 is the interim DON and provides RN coverage during the week. V1 stated V2 and the other RNs on the schedule are salaried employees and do not clock in or out so there is no way to track the times they are in the facility. On 4/19/23 at 8:50 AM V16, Social Service Director, provided her grievances for past three months. V16 stated if the grievance has to do with nursing, she discusses it with V3. When asked why she does not go to the DON, she stated, We don't have a DON right now. At 9:43 AM, when asked for clarification on V2's role in the facility, V16 stated, She is corporate. She is here a few times a month. I can't say exactly how often, if we need her, she is here. I don't know exactly when she is here because she stays in the office up there and I work in the other end of the hall so I might not see her every time she is here. On 4/19/23 at 9:20 AM R4 stated she is the Resident Council President. R4 stated, (V3) is the Director of Nursing. I've seen (V2) here before but she is not here every day. (V2) is not the DON. I don't know what an interim DON is, but (V3) is the DON. I've been her about a year and a half and ever since I can remember. (V3) has been the DON. V2 is not here very often. R4's MDS dated [DATE] documents she is alert and oriented. On 4/19/23 at 9:25 AM R5 stated, We don't have a Director of Nursing, we have a Resident Care Coordinator and that is (V3). I've said multiple times they need to stop saying she is the DON because you can't claim a title you don't have. I only see (V2) in here about once a month. A Resident Care Coordinator is not a DON. I wish I had a DON I could talk to about not always getting my medications. They are supposed to reorder my medications when I still have 7 or 8 days left so that I don't run out, but I'm constantly running out of my medication because they have to reorder it at the last minute. I'm constantly having to clean the shower room before I can take a shower, and I would like to talk to a DON about my dietary needs. Sometimes they forget what my allergies are, peanuts and mushrooms. I am deathly allergic, and they still put food with peanuts on my tray sometimes. I should be able to talk to a DON about this. My air conditioner doesn't blow out cold air, which is not necessarily a DON issue, but it is a quality-of-life issue. We don't have enough staff. I've heard some of the CNAs talk and say they are quitting because there is never enough staff, but we don't have a DON to address this. (V3) is a very good Resident Care Coordinator but she can't do it all. Someone needs to be in charge of the nursing staff and hold them accountable. (V2) works for corporate. When she is here, she is in the office, and she does not come out and interact with the residents. I have mentioned the fact that we don't have a DON to the higher ups, and they state that we do have a DON, but when I ask for the DON's name, they can't tell me. On 4/19/23 at 11:23 AM V10, MDS Coordinator provided R5's Cognitive assessment dated [DATE] which documents his BIMS (Brief Interview for Mental Status) score is 15, indicating he is alert and oriented. On 4/19/23 at 9:40 AM R6 stated, We don't have a DON. We have an ADON and that is (V3). I don't know who (V2) is. R6's MDS dated [DATE] documents he is alert and oriented. On 4/19/23 at 9:45 AM R7 stated, (V3) is the DON. She takes care of our problems. I don't recognize the name (V2). Anytime we need anything, we go to (V3). R7's MDS dated [DATE] documents she is alert and oriented. On 4/19/23 at 10:00 AM, when discussing residents' statements that they do not recognize V2, V1 stated, I'm not surprised because they don't recognize all the agency nurses either. The facility's documents, Nursing Department Schedule-Nurses, dated 3/1/23 through 3/31/23 and 4/1/23 through 4/30/23 documents V2 was scheduled Monday through Friday on D (day shift) every week in both months. These dates included Monday, April 17, 2023. On 4/18/23 at 3:38 PM V9, LPN stated, I worked yesterday and did not see (V2) here. On 4/19/23 at 2:38 PM V1, Administrator stated the facility does not have a policy regarding having a full time DON or RN coverage 8 hours a day/7 days a week. He stated they follow state statutes. The facility's job description titled, Director of Nursing, undated, documents, Job Summary: To plan, organize, develop and direct the overall operation of our Nursing Service Department in accordance with current federal, state and local standards, guidelines, and regulations that govern our facility an as may be directed by the Administrator and the Medical Director to ensure that the highest degree of quality care is maintained at all times. Under Responsibilities, Administrative Functions, the job description documents, 1. Plan, develop, organize, implement, evaluate, and direct the nursing service department, as well as its programs and activities, in accordance with current rules, regulations, and guidelines that govern the long-term care facility. Personnel Functions: 8. Make daily rounds of the nursing service departments to ensure that all nursing service personnel are performing their work assignments in accordance with acceptable nursing standards. Nursing Care: 9. Schedule daily rounds to observe residents and to determine if nursing needs are being met in accordance with the resident's needs. 10. Monitor medication passes and treatment schedules to ensure that medications are being administered as ordered and that treatments are provided as scheduled. The facility's document, Resident Census and Conditions of Residents dated 4/18/23 documents there are 45 residents residing in the facility.
Aug 2022 11 deficiencies 2 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to assess and monitor a resident per physician's orders who tested pos...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to assess and monitor a resident per physician's orders who tested positive for COVID-19 for 1 of 3 residents (R46) reviewed for a change in condition in the sample of 31. This failure resulted in a delay in treatment for R46 and R46's subsequent death. Findings include: R46's Quarterly Minimum Data Set (MDS) dated [DATE] documents he was moderately cognitively impaired. R46's MDS also documents diagnoses include multiple sclerosis, cardiomyopathy, coronary artery disease, hyperlipidemia, vitamin B12 deficiency, vitamin D deficiency, anemia, anxiety, insomnia, cellulitis and urinary tract infection. R46's COVID test specimen was collected on [DATE] and reported on [DATE]. The COVID test results documents R46 was positive. R46's Nurse's Notes, dated [DATE] at 10:00 PM documents resident (R46) was moved to room (number) O2 (oxygen) intact 2 L (liters)/NC (Nasal Cannula) VS (vital signs) 98.6, 80, 18, 118/72 and 95% oxygen saturation with O2. CXR (chest x-ray) results rec'd (received): negative for acute cardiopulmonary disease. Res (resident) voiced no C/O (complaint of). R46's Nurse Practitioner Progress Note, dated [DATE] documents reason for visit: nausea and fever. Resident is resting in bed; he appears weak and tired. He reports loss of appetite, nausea and fever. He states he has no desire to eat. Vital signs at 9:21 AM 90/60, 63, 18, 99.8. Notify provider of any acute changes or if oxygen at 2L falls below 90%. R46's Nurse's Notes, dated [DATE] at 3:00 AM documents VS 98.2, 84, 18, 118/68 and oxygen saturation 94% with oxygen on 2L/NC. R46's Nurse's Notes, dated [DATE] at 11:00 AM documents patient seen by doctor. NO (new order) received faxed to pharmacy labs ordered. R46's Nurse Practitioner Progress Note, dated [DATE] documents reason for visit: nausea and fever. Resident is resting in bed; he appears weak and tired. He reports loss of appetite, nausea and fever. He states he has no desire to eat. Vital signs at 9:52 PM 102/64, 62, 16, 97.8. Notify provider if symptoms persist or worsen. R46's Nurse's Notes, dated [DATE] at 6:10 AM documents resident noted to be pale. Observed resident to not have pulse, respirations or blood pressure, verified with another nurse at this time. R46's Medication Administration Record (MAR), dated 6/2022 documents vital signs every 4 hours with oxygen saturation. Staff initialed the resident's vital signs were assessed 6:00 AM - 6:00 PM one time on [DATE] through [DATE] and one time 6:00 PM - 6:00 AM on [DATE], but no vital signs were documented. R46's Certificate of Death Worksheet documents R46 died on [DATE] with cause of death being COVID-19. On [DATE] at 2:55 PM, V2 (Regional Nurse) stated when a resident was assessed to have a change in respiratory condition, she expected full vital signs to be assessed which includes blood pressure, heart rate, respirations and oxygen saturation per the facility policy. She also expected staff to document if the resident was on oxygen and if they were assessed to have labored breathing, shortness of breath and pain. V2 expected staff to follow physician's orders and to document vital signs in the resident's medical record. V2 reviewed R46's [DATE] POS and [DATE] MAR and stated staff should have assessed and documented his vital signs including oxygen saturation in his medical record every 4 hours instead initialing the MAR. V2 stated, a nurse should assess what his respiratory status was and what his oxygen saturation so the nurse would know if they should have notified the physician if the resident's oxygen saturation was below 90%. On [DATE] at 8:50 AM, V47 (Nurse Practitioner) stated physician's orders for vital signs including oxygen saturation % every four hours are standard protocol for COVID positive patients. V47 said she would expect staff to assess and document the resident's vital signs including oxygen saturation % somewhere in his medical record. Staff documenting vital signs every 4 hours on the resident's 6/2022 MAR and initialing the box was not acceptable. V47 expected staff to document the resident's vital signs and oxygen saturation % so other staff can monitor how he is doing. A magic cup (high protein, high calorie supplement) was ordered because R46 was not eating well. V47 said she expected staff to document the resident's intake and output in his medical record. V47 expected staff to check on COVID positive residents every 1 - 2 hours to ensure the resident hasn't had a change in condition. V47 stated she expected staff to notify the resident's physician or nurse practitioner if the resident had a change in medical condition. V47 stated, if necessary, she would have ordered the resident (R46) to be transferred to the hospital for further evaluation and treatment. If staff would have notified the resident's physician or nurse practitioner of a change in medical condition it could have affected the outcome of the resident health status. V47 stated, the lack of assessment and documentation of R46 does not show evidence that physician ordered monitoring of the COVID positive resident occurred. The facility's Notification for Change in Resident Condition or Status policy, revised [DATE], documents the facility staff shall promptly notify appropriate individuals of changes in resident's medical condition and/or status. The nurse supervisor/charge nurse will notify the resident's attending physician or on-call physician when there has been any symptom, sign or apparent discomfort that is: sudden in onset, a marked change (i.e., more severe) in relation to usual signs or symptoms, unrelieved by measures already prescribed. A significant change in the resident's physical condition. A need to transfer the resident to a hospital/treatment center. Onset of temperature of a temperature two degrees higher than baseline.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide supervision to prevent falling for 1 of 2 residents (R34) r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide supervision to prevent falling for 1 of 2 residents (R34) reviewed for supervision in the sample of 31. This failure resulted in R34 falling and being sent to the emergency room (ER). R34 sustained a right acute femoral neck fracture. Findings include: R34's Quarterly Minimum Data Set (MDS), dated [DATE] documents R34 is cognitively impaired, uses no mobility devices, not steady, only able to stabilize with staff assistance for walking, moving on and off the toilet, surface to surface transfers and moving from seated to standing position. R34's MDS document R34 requires limited assistance of staff with one-person physical assist for transfers and walking. The MDS documents R34 is totally dependent with one-staff person physical assistance for toileting and personal hygiene. The MDS documents R34 has had no falls. R34's Fall Risk Assessment, dated 1/4/2022, documents R34 is at risk for falls. R34's Care Plan, documents R34 is a high fall risk without device, unsteady gait & needs staff assist to maintain balance. R34's Care Plan Goal documents R34 approaches uses 1 assist and gait belt for all ambulation. Use additional assist as needed when resident is not feeling well, feeling weak or dizzy. Observe for and educate on proper technique and use of device. Monitor resident for signs of fatigue during ambulation. Fall risk assessment quarterly and as needed with change in condition or fall status. Inform MD (physician) of any falls, including report of injuries. Request MD review of medications and conditions during nursing home visit especially after falls. Encourage resident to sit in areas well supervised by staff that also afford opportunity for increased socialization and distraction. Toilet per schedule and as needed when restless or agitated. Encourage resident to wear a brief during daytime hours to minimize risk of slipping on wet floor during toileting. Encourage and assist placement of proper non-skid footwear. Observe for non-verbal signs of restlessness that may precipitate movement and attempts to stand/walk unattended. R34's Nurse's Note dated 2/5/2022 at 4:30 PM documents This nurse was called to patient room, stated pt was walking from bathroom lost balance fell to floor. This nurse observed pt in sitting position on floor. Pt able to perform ROM (range of motion) without difficulty. Pt was able to stand without discomfort. Assisted to bed. Placed call to on call MD (physician) awaiting return call. 5:00 PM on call MD call back new order x-ray to right hip (2 views.) Call to x-ray company made aware of new x-ray orders. Will send next available technician. R34's Physician's Order Sheet (POS) dated 2/5/2022 documents STAT (immediately) x-ray of right hip (2 views) T.O. (telephone order) from physician. No scheduled or when necessary (PRN) pain medication ordered. R34's Nurse's Notes dated 2/5/2022 at 6:15 PM X-ray company here to complete x-rays. R34's X-Ray Patient Report, dated 2/5/2022 documents reason for x-ray: pain, s/p (status post) fall, limited ROM (range of motion), difficulty with ambulation. Clinical indication: pain. Findings: acute femoral neck fracture noted. R34's Nurse's Notes dated 2/5/2022 at 10:30 PM documents result of x-ray of right hip shows sacute hip fx (fracture.) Resident complaint of pain, Tylenol given. Doctor gave orders to send resident to hospital for tx (treatment) and eval (evaluation.) Family called with message left on machine after no answer. Ambulance called for transport. Vital signs documented. R34's POS, dated 2/5/2022, documents send to ER (emergency room) R/T (related to) hip fracture. R34's Incident Report Form - IDPH Notification, dated 2/6/2022 documents alleged fall with injury. X-ray obtained and revealed right acute femoral neck fracture. Investigation initiated. Final report will be sent. Res was hospitalized on [DATE] at 10:40 PM. Physician notified 2/5/2022 at 5:00 PM and family notified on 2/6/2022 at 6:30 AM. On 8/16/2022 at 9:45 AM, V16, Certified Nurse's Aide (CNA) stated R34's ambulates with a gait belt because her gait is unsteady. On 8/16/2022 at 9:50 AM, V35, CNA, stated R34 has good and bad walking days. Some days she (R34) is steady and other days she is unsteady on her feet. V35 stated, on R34's unsteady walking days she needs more staff assistance when up walking, usually one staff with a gait belt. On 8/16/2022 at 2:15 PM, V27, CNA, stated she was assigned to R34 on 2/5/2022. She went to get R34 up for supper and assisted R34 to ambulate to the bathroom. V27 stated she always ambulated with R34 because R34 had an unsteady gait. V27 stated, while R34 was in the bathroom V27 left the room to get a washcloth and returned within 30 seconds. V27 stated R34 was on the floor. V27 reported incident to the nurse (name unknown.) V27 stated she knew not to leave R34 on the toilet by herself, but she was going to be right back. V27 stated she told the nurse she (V27) was in the room when the resident (R34) fell because she didn't want to get in trouble. On 8/16/2022 at 12:02 PM, V2 (Regional Nurse), stated she expected staff to ambulate with residents that need assistance. V2 stated, when a resident is weak, she expects staff to ambulate the resident with a gait belt and 1-2 staff. V2 stated she didn't have additional information specific to the fall or injury R34 sustained. V2 stated she expected the resident's care plan to be updated with how they transfer. The Facility's Fall Prevention Policy, revised 11/10/2018 documents To provide for resident safety and to minimize injuries related to falls, decrease fall and still honor each resident's wishes/desires for maximum independence and mobility. Immediately after any resident fall the unit nurse will assess the resident and provide any care or treatment needed for the resident. A fall huddle will be conducted with staff on duty to help identify circumstances of the event and appropriate interventions. The unit nurse will place documentation of the circumstances of a fall in the nurses notes or on an AIM for Wellness form along with any new intervention deemed to be appropriate at the time. The unit nurse will also place any new intervention on the CNA assignment worksheet. Report all falls during the morning Quality Assurance meetings Monday through Friday. All falls will be discussed in the Morning Quality Assurance meeting any new interventions will be written on the care plan.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure residents are provided call lights which they c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure residents are provided call lights which they can physically use for one of 8 residents (R24) reviewed for accommodations of needs in the sample of 31. Findings include: On 8/10/22 at 2:00 PM, R24 was in her room with her call light within reach. R24 was unable to grasp call light and push button. R24 noted to have both hands fisted and unable to open hands to grasp call light. On 8/16/22 at 10:00 AM, R24's hands noted to be in a fisted position and unable to open her hands. R24s arms and wrist are held close to her body and unable to lift them up to attempt to grasp her call light. On 8/16/22 at 10:00 AM, R24 stated she wanted her call light. R24 states that she is not able to use her call light. R24 stated that she must yell out to get help because she is not able to push her button. R24 stated that the staff get upset with her because she yells. On 8/16/22 at 9:00 AM, R24' Minimum Data Set (MDS), dated [DATE] documents limited range of motion to both lower extremities, no impairment to upper extremities and section C for cognition documents a BIMS of 15. On 8/17/22 at 9:45 AM, V2, Regional Nurse Consultant, stated that staff are to anticipate residents needs and check on residents frequently if they are unable to use their call lights. V2 stated they do not have a policy on call lights or accommodation of needs. R24's clinical record was reviewed on 8/17/22 with no noted documentation of any assessment or attempt to accommodate residents' inability to physically use the call button to request assistance.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to thoroughly investigate injuries of unknown origin for 1 of 8 reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to thoroughly investigate injuries of unknown origin for 1 of 8 residents (R22) reviewed for abuse investigation in the sample of 31. Findings include: R22's Nurse's Notes, dated 12/8/2021 at 4:00 PM, documents Res (Resident) witnessed sitting in hall with no pants in place. Able to move all extremities without limitations denies pain or discomfort at this time no bruising or discoloration noted call placed to family made aware pt. (patient) current status in agreement with current plan of care. This Nurse's note did not specify that R22 fell but only that she was found sitting in the hall. R22's Nurse's Notes, dated 12/9/2021 at 5:00 PM documents (Res) alert able to make some needs known respiration even and nonlabored. Skin W/D (warm/dry) to touch assist of 1 with ADL (activities of daily living) care incontinent of B/B (bowel and bladder) with adequate incontinent caregiver no noted changes in condition. R22's Nurse's Notes, dated 12/10/2021 at 1:00 PM documents Res. Up in W/C (wheelchair) completed lunch appetite adequate denies pain or discomfort able to perform ROM (range of motion) without limits no s/s (signs/symptoms) of changes in condition will continue to monitor. R22's untimed Nurse's Notes, dated 12/11/2021 documents resident up in WC went to MDR (main dining room) for breakfast, appetite good. Remains on incident FU (follow up)/fall with no c/o (complaint of) pain at this time. R22's Nurse's Notes, dated 12/13/2021 at 12:30 PM documents Pt (patient) c/o right hip pain NP (nurse practitioner) in for visit new orders written and noted. R22's Nurse's Note, at 12:50 PM documents Call placed to x-ray company made aware of new orders will send technician out. R22's Nurse's Note, at 1:00 PM, documents Placed call to son made aware of pt. current status and new orders given in agreement with current plan of care. R22's Nurse's Note, at 6:00 PM documents Received x-ray results x-ray called to NP received NO (new order) to send to ER (emergency room) to eval (evaluation) and treat. R22's Nurse's Note, at 6:20 PM, documents call placed to ambulance made aware pt. current status will send unit. R22's Physician's Order Sheet (POS) dated 12/13/2021 documents x-ray r (right) hip 2-3 views dx (diagnosis) pain. R22's X-Ray, dated 12/13/2021 documents reason pain in right hip and pelvis post fall. Findings a fracture of the right superior pubic rami is identified. R22's IDPH Notification Form dated 12/14/2021 documents an alleged injury of unknown origin, resident had an unwitnessed fall on 12/8/2021. The Form documents On 12/13/2021 resident complained of right hip pain. X-rays were obtained and revealed right superior pubic rami fracture. Resident sent to emergency room (ER) for evaluation and treatment, investigation initiated. Final report will be sent. The form documented R22 was hospitalized on [DATE] at 6:00 PM. The physician was notified on 12/14/2021 at 9:30 AM, the family/representative was notified on 12/14/2021 at 9:35 AM and the police were notified at 12/14/2021 at 9:40 AM. The facility's Final Investigation Report dated 12/15/2021 documents This letter will serve as a follow up to the initial report sent on 12/14/2021 regarding an alleged injury of unknown origin. Resident is an [AGE] year-old female with diagnoses of dementia, coronary artery disease, iron deficiency anemia, moderate malnutrition, chronic kidney disease stage 3, diabetes mellitus type 2, high cholesterol, high blood pressure, S/P (status post) right hip fx (fracture), and infectious viral Hepatitis C. On 12/8/2021 at approximately 4:00 PM, resident was found sitting in the hallway without pants on outside of her room. Upon nursing assessment, resident was able to move all extremities without difficulty and denied any pain or discomfort. No bruising or discoloration was noted. Vital signs were within normal limits. Physician and POA (power of attorney) were informed of fall. No new orders were received. Resident was unable to stated what led to her fall. After investigation was completed, the root cause was found to be that the resident was confused and got out of bed unassisted. On 12/13/2021, resident informed her nurse that she was experiencing pain while trying to cross her legs. The physician was notified, and an X-ray was ordered and obtained. At approximately 6:00 PM, the nurse received the x-ray results which found resident to have a fracture of the right superior pubic rami. Investigation was initiated including notification to physician, POA and police. On 12/15/2021, the hospital updated the facility that resident had an increased confusion due to a UTI (urinary tract infection) found upon admission to the hospital. During the investigation, staff and residents were interviewed. The alert and oriented residents were interviewed about if they felt safe, if they have ever been abused by staff, and if they have seen other residents abused by staff. All residents reported they felt safe, have never been abused by staff, and have never seen other residents abused by staff. In conclusion, the facility has determined the resident's fall and subsequent fracture was related to increased confusion and poor safety awareness secondary to dementia and UTI. The QA (quality assurance) committee reviewed and discussed new interventions. The resident's care plan has been updated to reflect current status. The investigation failed to include witness interviews to the incident including staff interview. On 8/16/2022 at 1:19 PM, V10, Licensed Practical Nurse (LPN), stated she was working evening shift on 12/8/2022 and she was assigned to R22. V10 stated she couldn't recall if R22 was sitting in a wheelchair or on the floor without pants on. She assessed the resident for pain at that time and the resident denied. She complained of pain a few days later and she notified the physician, an x-ray showed the resident had a hip fracture. She correlated the hip fracture to the fall on 12/8/2021 because she didn't know how else the resident would have sustained a fractured hip. No staff asked her to document a written statement and no staff asked her about specifics of the incident. On 8/16/2022 at 1:30 PM, V2, Regional Corporate Nurse, stated injuries of unknown origin are considered abuse and the facility abuse coordinator is responsible for reporting the incident to IDPH within the designated timeframe. The facility emails an initial investigation report to IDPH and then 4 days later emails the final investigation report. The facility investigation includes staff and resident interviews which she could not locate at the facility. There has been a large turnover of staff at the facility within the last year and she was organizing paperwork in the Director of Nurses (DON's) office. V2 stated she expects staff to follow the facility's abuse policy. The facility's Abuse Prevention Program, dated 3/2022, did not address injuries of unknown origin. The facility's Injuries of Unknown Origin policy revised 4/18/2016 documents All injuries of unknown origin will be investigated to determine the potential cause of the injury. Upon identification of the cause, interventions will be established to prevent any further injury by the IDT (interdisciplinary team) or Administrator. All injuries of Unknown Origin will be discussed at the daily QA (quality assurance) meeting. Upon identifying an injury of unknown origin, the following will be completed: implement the Abuse Prevention Program. Notify the Administrator or the Director of Nursing (DON) immediately. Assessment of the type of injury and how injury may have occurred. Possible abuse - begin following the Abuse Prevention Program.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected multiple residents

Based on interview and record review the facility failed to ensure the use of the appropriate antibiotic for 4 of 4 residents (R10, R27, R46, R47) reviewed for antibiotic stewardship in the sample of ...

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Based on interview and record review the facility failed to ensure the use of the appropriate antibiotic for 4 of 4 residents (R10, R27, R46, R47) reviewed for antibiotic stewardship in the sample of 47. Findings include: On 8/10/22 at 9:30 AM, V2, Regional Nurse, stated, I expect a facility to log the pathogens or organisms and keep accurate records on the use of antibiotics in a facility. 1. R10's Physician Order Sheet (POS) dated 4/8/22 documents Cefpodoxime 200 mg (milligrams) two times per day for ten days for Infected Sacral wound. The Facility Infection Control Log documented R10's infection related diagnosis as Urinary. The Facility Infection Control Log did not document a Urine Culture and Sensitivity for the organism causing the infection. R10's April 2022 Medication Administration Record (MAR) documents cefpodoxime was administered for 12 days. R10's medical record had no culture and sensitivity documented for the use of antibiotic ordered 4/8/22. R10's POS dated 5/5/22 documents Cipro 250 mg two times per day for five days for UTI (urinary tract infection). The Facility Infection Control Log documented the R10's infection related diagnosis as Urinary. The Facility Infection Control Log did not document a Urine Culture and Sensitivity for the organism causing the infection. R10's May 2022 MAR documents Cipro 250 mg was extended from 5 days to seven days and was administered for a total of twelve days. R10's medical record had no culture and sensitivity were documented for the use of Cipro ordered 5/5/22. R10's POS, dated June 27 2022, documents an order for Ampicillin 500 mg twice a day for 10 days for UTI. The Facility Infection Control Log documents a UTI for R10 on 6/15/2022 and 6/27/2022. The Infection Control and Antimicrobial Log do not document a Urine Culture and Sensitivity of the organism causing the infection. R10's MAR undated documents Ampicillin 500 mg twice a day was administered 3 out of 3 days. R10's medical record had no culture and sensitivity were documented for the use of Ampicillin. R10's POS dated 7/1/22 documents Ampicillin 500 mg two times per day for ten days for UTI. The Facility Infection Control Log documented the infection related diagnosis as Urinary. The Facility Infection Control Log did not document a Urine Culture and Sensitivity for the organism causing the infection. R10's MAR dated July 2022 did not document Ampicillin 500 mg as being administered. 2. R27's POS dated 2/11/2022 documents Keflex 500 mg four times per day for four days for UTI. The Facility Infection Control Log did not document a Urine Culture and Sensitivity was obtained or document the organism causing the infection for the use of Keflex ordered 2/11/2022. R27's February 2022 MAR documents Keflex was administered 13 out of 16 doses. R27's medical record had no culture and sensitivity were documented for the use of Keflex ordered 2/11/2022. 3. R46's POS dated 2/23/2022 documents Keflex 500 mg every twelve hours for three days for UTI. The Facility Infection Control Log did not document a Urine Culture and Sensitivity was obtained or document the organism causing the infection for the use of Keflex ordered 2/23/2022. R46's MAR dated February 2022 documents Keflex was administered for 3 days. 4. R47's POS dated 2/11/22 documents Keflex 500 mg four times per day for four days for UTI. The Facility Infection Control Log did not document a Urine Culture and Sensitivity was obtained or document the organism causing the infection for the use of the Keflex ordered 2/11/2022. R47's February 2022 MAR documents Keflex was administered 13 out of 16 doses. R47's medical record had no culture and sensitivity documented for the use of Keflex ordered 2/11/2022. The facility Policy and Procedure on Antibiotic Stewardship Program last reviewed 12/10/21 documents: Purpose: To improve the use of Antibiotic in healthcare to protect residents and reduce the threat of antibiotic resistance through a set of commitments and actions designed to optimize the treatment of infections while reducing adverse events associated with antibiotic use.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on interview and record review the facility failed to have a Registered Nurse (RN) in the facility for 8 hours daily. The facility also failed to have a Director of Nursing (DON). This has the p...

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Based on interview and record review the facility failed to have a Registered Nurse (RN) in the facility for 8 hours daily. The facility also failed to have a Director of Nursing (DON). This has the potential to affect all 47 residents living in the facility. Findings Include: The facility schedule for the month of August 2022 documents the facility did not have a RN for eight hours daily or a DON for 13 days beginning on August 1st through August 17. The facility Resident Council Meeting Minutes dated June 7, 2022, documents the facility is looking for DON/Assistant Director of Nursing. The Minutes documents, workers need to be checked especially the aides. On 8/9/22 at 7:30 AM, V1, Administrator, stated, I still don't have a DON or RN, and they already wrote me. The facility policy entitled Nursing Services dated 9/27/2017 documents A licensed nurse shall be designated to serve as charge nurse on each tour of duty. Registered Nurse Services shall be available 8 hours each day, 7 days each week, except when waived by proper authorities. The facility's Resident Census and Conditions form dated 8/9/22 documented the facility had a census of 47 residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. The facility's Resident Infection Control and Antimicrobial Log for the months of February, April, June, and July 2022 do no...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. The facility's Resident Infection Control and Antimicrobial Log for the months of February, April, June, and July 2022 do not document any pathogens or organisms. The March 2022 Infection Control log documents 9 residents with infections. Only 1 resident (R4) has documentation of the organism. The May 2022 Infection Control Log documents 10 residents with infections. Only 1 resident (R10) has documentation of the organism. On 8/10/22 at 9:30 AM, V2, Regional Nurse, stated, I expect a facility to log the pathogens or organisms and keep accurate records on the use of antibiotics in a facility. The Facility's Infection Control, Surveillance and Monitoring policy and procedure, reviewed 3/10/22, documents Monitoring of the day-to-day operation of the Infection Control Program will be conducted by the Director of Nursing (DON). (f) Updates the Infection Control Log on a daily basis in order to analyze data and identify trends that would indicate need for additional controls to prevent any further spread of an infection. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 08/09/2022 documented the facility had a census of 47 residents. A. Based on observation, record review, and interview the facility failed to wear appropriate personal protective equipment (PPE) to prevent/control the spread of COVID-19. This failure has the potential to affect all 47 residents residing in the facility. B. Based on interview and record review, the facility failed to adequately develop an ongoing infection control program that adequately collects data to calculate and analyze infection rates and failed to operationalize infection control policies to define infection control practice in the facility. This failure has the potential to affect all 47 residents living in the facility. Findings Include: On 08/16/22 at 12:08 PM while touring the facility noted: V36, Dietary Aide, was wearing a surgical mask and no goggles while dishing up food in the kitchen. V16, Certified Nursing Assistant (CNA), was wearing a N95 and no goggles in the dining room serving meals. V16 stated, I thought if I was fully vaccinated, I didn't have to wear the face shield. V3, Social Worker, was wearing a surgical mask at the nurse's station. V29, CNA, was wearing an N95 mask, no goggles/face shield while in resident care areas. V5, CNA, was wearing a cloth mask and a face shield while in resident care areas. On 8/16/22 at 12:30 PM, V2, Regional Nurse, stated, They (the staff) should be wearing face shields or eye protection, and a mask. The CDC COVID Data Tracker, dated 8/9/2022, documents high level of community transmission rate for St. [NAME] County where the facility is located. The facility policy entitled COVID-19 Control-Measures dated 1/3/22 documents cloth face covering is not to be utilized. For facilities residing in a county where the community transmission level is substantial or high, employees providing services to residents must wear a face mask and eye protection. Covid Policy revised 3/25/22. The facility's Resident Census and Conditions form dated 8/9/22 documented the facility had a census of 47 residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0882 (Tag F0882)

Could have caused harm · This affected most or all residents

Based on record review and interview the facility failed to provide a qualified Infection Control Preventionist to oversee the Infection Control and Anatomic infections in the Facility. This has the p...

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Based on record review and interview the facility failed to provide a qualified Infection Control Preventionist to oversee the Infection Control and Anatomic infections in the Facility. This has the potential to affect all 47 residents in the facility. Findings includes: The Facility's Infection Control, Surveillance and Monitoring policy and procedure, reviewed 3/10/22 documents Monitoring of the day-to-day operation of the Infection Control Program will be conducted by the Director of Nursing (DON). (3) Periodic observation of infection sensitive techniques, including soaks, irrigations, catheter procedures, intravenous infusions, tracheotomy procedures, and inhalation techniques. (f) Updates the Infection Control Log on a daily basis in order to analyze data and identify trends that would indicate need for additional controls to prevent any further spread of an infection. On 8/9/22 at 8:30 AM, V1, Administrator, states, I don't have a Director of Nursing. I am the Infection Control person. On 8/12/22 at 9:45 AM, V1, Administrator, states, I have the training but did not print off the certificate. I have a degree in Political Science and International Studies. The facility's Resident Infection Control and Antimicrobial Log for the months of February, March, April, June, and July 2022do not document any pathogens or organisms. The Infection Control log documents 2 pathogens or organisms for 1 resident (R4) out of 9 residents for the month of March 2022. The Infection Control Log documents pathogens or organisms for 1 resident (R10) out of 10 residents for the month of May,2022. The Infection Control Log for 1 out 1 resident (R10) documents pathogens or organisms for the month of August 2022. (There was no Infection Preventionist to oversee this Infection Control Log.) The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 08/09/2022 documented the facility had a census of 47 residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0886 (Tag F0886)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to timely conduct COVID-19 testing of staff and residents after a COV...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to timely conduct COVID-19 testing of staff and residents after a COVID-19 outbreak. This failure has the potential to affect all 47 residents living in the facility. Findings Include: The facility's COVID-19 Testing of Staff and Residents policy revised 3/25/2022, documents upon notification of a single new case of facility associated COVID-19 infection in any staff member or resident, all staff and resident, regardless of vaccination status should be tested not earlier than 24 hours from time that the positive test results were received. All staff and residents that test negative should be retested every 3-7 days until testing identifies no new cases of COVID-19 involving staff or residents for a period of 14 days since the most recent positive result. The facility's COVID-19 Tracking Form for employees for the week of 6/13/2022, documents 34 employees were tested on [DATE] and 4 tested positive including, V29, CNA (certified nurse aide). Only an additional 9 employees were tested on [DATE] with one additional positive result. On 6/15/22, 8 employees were tested with no positive results. There was no documentation that all residents and employees were tested at once not earlier than 24 hours after an outbreak on 6/13/22 to determine the scope of the outbreak. The Facility's untitled document of COVID testing results with dates for residents documented 50 residents being tested. This form documents on 6/14/22 only 28 residents were tested with 13 positive including R1, R12, R14, R17, R21, R24, R27, R42, and R46. The facility's June 2022 Resident Infection Control and Antimicrobial Log, documented R27 tested positive for COVID-19 on 6/14/22. On 8/10/2022 at 10:00 AM, V1, Administrator, stated he didn't know who the first resident or staff was that tested positive for COVID-19 in June 2022. V1 stated all residents and staff were tested for COVID-19 at that time per the long-term care regulations and guidance. On 8/12/2022 at 1:05 PM, V2, Regional Nurse, stated she expected staff to test all staff and residents per the facility's COVID-19 policy. https://www.cdc.gov/coronavirus/2019-ncov/hcp/nursing-homes-testing.html documents under Testing asymptomatic residents with known or suspected exposure to an individual infected with SARS-CoV-2, including close and expanded contacts (e.g., there is an outbreak in the facility), Perform expanded viral testing of all residents in the nursing home if there is an outbreak in the facility (i.e., a new SARS-CoV-2 infection in any HCP (health care personnel) or any nursing home-onset SARS-CoV-2 infection in a resident). A single new case of SARS-CoV-2 infection in any HCP or a nursing home-onset SARS-CoV-2 infection in a resident should be considered an outbreak. When one case is detected in a nursing home, there are often other residents and HCP who are infected with SARS-CoV-2 who can continue to spread the infection, even if they are asymptomatic. Performing viral testing of all residents as soon as there is a new confirmed case in the facility will identify infected asymptomatic residents quickly, in order to assist in their clinical management and allow rapid implementation of IPC (infection prevention and control) interventions (e.g., isolation, cohorting, use of personal protective equipment) to prevent SARS-CoV-2 transmission. It continues, Residents who are known close contacts should be considered for testing initially, and, if negative, again about 5-7 days after exposure. If testing is negative, residents should remain in quarantine for 14 days. It further documents, Continue repeat viral testing of all previously negative residents, generally every 3 days to 7 days, until the testing identifies no new cases of SARS-CoV-2 infection among residents or HCP for a period of at least 14 days since the most recent positive result. This follow-up viral testing can assist in the clinical management of infected residents and in the implementation of infection control interventions to prevent SARS-CoV-2 transmission. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 08/09/2022 documented the facility had a census of 47 residents.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0888 (Tag F0888)

Could have caused harm · This affected most or all residents

Based on interview, and record review the facility failed to ensure staff are vaccinated for COVID-19 (Human Coronavirus Infection). The facility failed to develop a policy that includes a process for...

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Based on interview, and record review the facility failed to ensure staff are vaccinated for COVID-19 (Human Coronavirus Infection). The facility failed to develop a policy that includes a process for: ensuring staff are vaccinated for COVID-19 and have a contingency plan for staff who are not vaccinated and do not have an exemption or temporary delay. This failure has the potential to affect all 47 residents who reside in the facility. Findings include: The facility's COVID-19 Staff Vaccination Status for Providers documents the facility has 62 employees, 47 employees are completely vaccinated, 2 employees have pending or granted non-medical exemptions. No employees have a temporary delay or are a new hire, and no employees are not vaccinated without an exemption or delay. This information indicates 79% of the facility's employees are vaccinated or have an exemption/delay. This form documents the following staff were partially vaccinated V39, Certified Nursing Assistant (CNA), V40, housekeeper, V41, CNA, V11, CNA, V26, dietary assistant, V12, CNA, V42, CNA, V43, laundry aide, V44, dietary aide, V45, Licensed Practical Nurse (LPN), V15, CNA, V16, CNA, and V46, wound specialist. Facility staffing schedule documents V45, LPN, worked 8/9/2022, 8/12/2022 through 8/14/2022. V39, CNA, worked 8/12/2022 and 8/15/2022. V11, CNA, worked 8/9/2022 through 8/11/2022. V12, CNA, worked 8/9/2022, 8/10/2022, 8/12/2022 through 8/14/2022. V42, CNA, worked 8/9/2022, 8/10/2022, 8/13/2022 through 8/15/2022. V15, CNA, worked 8/9/2022, 8/11/2022, 8/13/2022 through 8/15/2022. V40, housekeeper, worked 8/10/2022 through 8/12/2022. V44, dietary aide, worked 8/9/2022, 8/10/2022, 8/12/2022 and the 8/13/2022. On 8/9/2022 at 10:00 AM, V1, Administrator, stated he instructed staff to get vaccinated for COVID-19, but he can't force them to do so. V1 stated as staff get the COVID-19 vaccination, they bring their vaccination cards to him, and he copies them. V1 stated he tracks staff COVID-19 vaccination status on a spreadsheet. V1 stated he knew the facility didn't have 100% COVID-19 vaccination status because several staff were partially vaccinated. V1 stated he didn't know if a contingency plan was in the facility's COVID-19 policy or not. V1 stated he instructed all staff on 8/1/2022 during a staff meeting that if they are not fully vaccinated for COVID-19, they will be suspended starting 8/31/2022. The facility's COVID-19 Control Measures policy revised 3/25/2022 documents provide education on vaccines for COVID-19 and encourage all staff to be vaccinated. Provide information regarding COVID-19 that is accessible to staff. Encourage all staff to get vaccinated, as recommended. The policy did not address a contingency plan for staff that have not received the COVID-19 vaccination and did not address that staff have to be vaccinated for COVID-19. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 08/09/2022 documented the facility had a census of 47 residents.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0925 (Tag F0925)

Minor procedural issue · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure an effective pest control system to prevent infe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure an effective pest control system to prevent infestation of rodents. This has the potential to affect all 47 residents living in the facility. Findings include: On 8/9/2022 at 8:30AM, rodent droppings were observed in kitchen under sink and counters, in corners, behind freezers and refrigerators. Rodent traps were observed under sink and counters. On 8/10/2022 at 8:30AM, rodent droppings were observed in kitchen under sink and counters, in corners, behind freezers and refrigerators. Rodent traps were observed under sink and counters. Kitchen floor observed to have spilled liquid and a tacky feeling while walking. V4 stated We see mice from time to time and we clean up droppings. Facility provided pest control invoices dated 6/9/2022 documents Kitchen- cracks or damage to wall allowing pest access. Please repair to prevent entry. Pipers extending through wall allowing pest access. Please fill in high gaps between pipes and wall to prevent pest entry. Policy dated 10/2020 states It is the policy of [NAME] Health Care to comply with public health standards and local and state sanitation regulations. The Food Service Manager will monitor sanitation of the Dietary Department on a daily basis.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 2 life-threatening violation(s), 6 harm violation(s), Payment denial on record. Review inspection reports carefully.
  • • 69 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $22,994 in fines. Higher than 94% of Illinois facilities, suggesting repeated compliance issues.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Evercare Of Swansea's CMS Rating?

CMS assigns EVERCARE OF SWANSEA an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Evercare Of Swansea Staffed?

CMS rates EVERCARE OF SWANSEA's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 61%, which is 15 percentage points above the Illinois average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Evercare Of Swansea?

State health inspectors documented 69 deficiencies at EVERCARE OF SWANSEA during 2022 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 6 that caused actual resident harm, 60 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Evercare Of Swansea?

EVERCARE OF SWANSEA is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by EVERCARE SKILLED NURSING, a chain that manages multiple nursing homes. With 94 certified beds and approximately 53 residents (about 56% occupancy), it is a smaller facility located in SWANSEA, Illinois.

How Does Evercare Of Swansea Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, EVERCARE OF SWANSEA's overall rating (1 stars) is below the state average of 2.5, staff turnover (61%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Evercare Of Swansea?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Evercare Of Swansea Safe?

Based on CMS inspection data, EVERCARE OF SWANSEA has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Evercare Of Swansea Stick Around?

Staff turnover at EVERCARE OF SWANSEA is high. At 61%, the facility is 15 percentage points above the Illinois average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Evercare Of Swansea Ever Fined?

EVERCARE OF SWANSEA has been fined $22,994 across 1 penalty action. This is below the Illinois average of $33,309. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Evercare Of Swansea on Any Federal Watch List?

EVERCARE OF SWANSEA is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.