TAYLORVILLE CARE CENTER

600 SOUTH HOUSTON, TAYLORVILLE, IL 62568 (217) 824-9636
For profit - Corporation 98 Beds PALLADIAN HEALTHCARE Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#645 of 665 in IL
Last Inspection: June 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Taylorville Care Center has received a Trust Grade of F, indicating significant concerns regarding the quality of care provided. It ranks #645 out of 665 nursing homes in Illinois, placing it in the bottom half of facilities in the state, and is the lowest-ranked facility in Christian County. While the facility shows signs of improvement, having reduced issues from 22 in 2024 to 7 in 2025, the overall situation remains troubling, with 55 serious deficiencies noted, including two critical incidents where residents were unsupervised and left the facility. Staffing is a major concern, with only 1 out of 5 stars and a RN coverage level lower than 95% of Illinois facilities, meaning they may not have enough registered nurses to catch issues that other staff might miss. Additionally, the facility has incurred $216,034 in fines, which is higher than 89% of Illinois nursing homes, suggesting ongoing compliance problems. Specific incidents include a resident leaving the facility unsupervised and being found by police, and another resident suffering a fractured arm due to improper use of bed rails, highlighting significant safety risks.

Trust Score
F
0/100
In Illinois
#645/665
Bottom 4%
Safety Record
High Risk
Review needed
Inspections
Getting Better
22 → 7 violations
Staff Stability
⚠ Watch
50% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$216,034 in fines. Lower than most Illinois facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 14 minutes of Registered Nurse (RN) attention daily — below average for Illinois. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
55 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 22 issues
2025: 7 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Illinois average (2.5)

Significant quality concerns identified by CMS

Staff Turnover: 50%

Near Illinois avg (46%)

Higher turnover may affect care consistency

Federal Fines: $216,034

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: PALLADIAN HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 55 deficiencies on record

2 life-threatening 6 actual harm
Aug 2025 3 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on interview, observation, and record review, the Facility failed to provide residents with palatable and safe temperature meals for 8 of 8 residents (R4, R20, R24, R27, R28, R43, R45, R46) revi...

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Based on interview, observation, and record review, the Facility failed to provide residents with palatable and safe temperature meals for 8 of 8 residents (R4, R20, R24, R27, R28, R43, R45, R46) reviewed for food and nutrition services in the sample of 33.Findings include: On 8/12/25 at 10:20 AM, R20 stated the food lacks flavor and is never at the right temperature.On 8/12/25 at 10:24 AM, R28 stated the Facility's food is just not good. It is always cold, and the toast is hard.On 8/12/25 at 10:40 AM, R43 stated the food quality could be better. On 8/12/25 at 10:50 AM, R27 stated the food is cold and tastes bad.On 8/13/25 at 9:00 AM, during the Resident Council group meeting, R4, R24, R45, and R46 all stated the kitchen and food quality have really gone downhill.On 8/12/25 at 1:12 PM, food temperatures were obtained with a metal calibrated thermometer after the last resident tray was served. The ham salad measured 55 Fahrenheit (F). The pureed ham salad measured 68 F. The pureed deviled eggs measured 71 F.On 8/15/25 at 8:50 AM, V25, Registered Dietitian (RD), stated the temperatures of the ham salad and deviled eggs were not good.On 8/15/25 at 9:16 AM, V1, Administrator, stated she expects dietary staff to follow food service policies.The Facility's Menus and Food Preparation Policy revised December 2016 documents, Food shall be prepared by methods that conserve nutritive value, flavor and appearance and in a form designed to meet individual needs. Food and drinks served shall be palatable, attractive and at a safe and appetizing temperature.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0801 (Tag F0801)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the Facility failed to employ a Director of Food and Nutrition. This has the potential to affect all 67 residents living in the Facility. Findings in...

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Based on observation, interview and record review, the Facility failed to employ a Director of Food and Nutrition. This has the potential to affect all 67 residents living in the Facility. Findings include: On 8/12/25 at 9:00 AM, during the initial kitchen inspection, there was no dietary manager in the Facility.On 8/12/25 at 9:08 AM, V7, Cook, stated she was unsure whether the Facility has a dietary manager and suggested checking with V1, Administrator.On 8/12/25 at 9:16 AM, V1 stated the previous dietary manager recently quit without notice, and they do not currently have a dietary manager.On 8/12/25 at 2:20 PM, V6, Dietary Aid, and V7 were working alone in the kitchen. They stated they have not had any supervision by management today.On 8/15/25 at 8:50 AM, V25, Registered Dietitian (RD), stated he visits the Facility three times a month and has not been asked to perform any additional duties since they have been without a dietary manager.From 8/12/25-8/15/25, no certified dietary manager was observed in the Facility.On 8/15/25 at 9:16 AM, V1 stated she expects the facility to follow its food service policies.The Facility's Undated Structure and Organization Policy documents, A qualified food service manager supervises the daily functions of the Food and Nutrition Services Department. The food service manager is a full-time person, qualified by training and experience. This person is responsible for the daily planning; food procurement, storage, preparation, distribution and service of food under safety and sanitation conditions; as well as the supervision, training, and scheduling of the kitchen staff.The Facility's Long-Term Care Facility Application for Medicare and Medicaid (CMS 671) dated 8/12/25 documents there are 67 residents living in the Facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the Facility failed to ensure foods were stored and prepared in a manner that prevents foodborne illness. This has the potential to affect all 67 res...

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Based on observation, interview and record review, the Facility failed to ensure foods were stored and prepared in a manner that prevents foodborne illness. This has the potential to affect all 67 residents living in the Facility.Findings include:On 8/12/25 at 9:00 AM, V6, Dietary Aid, was unloading clean dishes that had just run through the dish machine and putting them away on shelves. V6 dropped a plastic cup on the floor, picked it up, and put it back in the crate containing clean dishes. V6 continued to unload dishes until all glassware was placed on shelves. V6 stated he did not know what happened to the cup that fell on the floor. V6 stated dietary staff do not have to check sanitizer levels or temperatures on the dish machine. On 8/12/25 at 9:05 AM, in the dry storage room, there was a dented can of beef ravioli on a shelf with several other cans. V7, Cook, stated there is no separate place where dented cans are stored. On 8/12/25 at 9:08 AM, next to the three-compartment sink, there was a clear container with a white powdery substance inside. The container was not covered, labeled or dated, leaving the contents open to air. V6 stated the white powder is thickener.On 8/12/25 at 9:10 AM, in the standing freezer, there was a box of uncooked chicken tender fritters stored directly above boxes of cauliflower and roasted turkey breast. There was a box of bacon stored on the shelf directly above boxes of waffles and pancakes. V6 stated there is no specific location for storing uncooked meat, she just tries to separate it by breakfast, lunch and dinner.On 8/12/25 at 9:12 AM, in the walk-in refrigerator, there was a box of pasteurized shell eggs stored on a shelf directly above a box of 2% milk. There was a container labeled applesauce and 5/8. There was a pitcher half full of orange liquid with no label or date. On 8/12/25 at 1:12 PM, food temperatures were obtained from the steam table after the last resident tray was served using a metal calibrated thermometer. The ham salad measured 55 Fahrenheit (F). The pureed ham salad measured 68 F. The pureed deviled eggs measured 71 F.On 8/15/25 at 8:50 AM, V25, Registered Dietitian (RD), stated he is unsure if dietary staff have been checking the temperatures of food before serving, but the temperatures of the ham salad and eggs were not good due to potential for foodborne illness. He stated uncooked animal proteins should be stored on the lower level to reduce risk of contamination.On 8/15/25 at 9:16 AM, V1, Administrator, stated she expects dietary staff to follow dietary policies.The Facility's Undated Food Safety Requirements Policy documents, It is the policy of this facility to provide safe and sanitary storage, handling, and consumption of all food.The Facility's Food and Supply Storage Policy revised January 2012 documents, Food and supply storage areas shall be maintained in a clean, safe, and sanitary manner. Plastic containers with tight-fitting lids will be used for storing flour, sugar, bulk cereal, dried vegetables, etc. Prepared foods stored in the refrigerator until service will be covered, labeled, and dated with an expiration date. All foods will be covered, labeled, and dated.The Facility's Cleaning and Sanitation - General Policy revised January 2012 documents, Any utensil or dishware that falls on the floor before use will be washed, rinsed, and sanitized before it is used. Food will be maintained at proper internal temperatures. The Facility's Long-Term Care Facility Application for Medicare and Medicaid (CMS 671) dated 8/12/25 documents there are 67 residents living in the Facility.
May 2025 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0557 (Tag F0557)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to promote dignity and to treat residents in a respectful manner during...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to promote dignity and to treat residents in a respectful manner during care for 3 of 10 residents (R1, R2, and R4) reviewed for dignity in a sample of 10. Findings Include: R2's face sheet, print date of 4/30/25, documented R2 has diagnoses including flaccid hemiplegia affecting left dominant side and dysphasia following cerebral infarction, hypertension, hyperlipidemia, epilepsy, and arthritis. R2's MDS (Minimum Data Set), dated 3/22/25, documented R2 is cognitively intact, is dependent on a wheelchair and assistance for mobility, and is dependent on facility staff for hygiene needs including showers. R2's care plan, undated, documented category: psychosocial well-being, I am considered at risk for abuse/neglect per assessment with approaches including address all complaints/concerns promptly with grievance policy and procedure. Category ADLS (activities of daily living), resident needs limited to extensive assistance for activities of daily living related to CVA (cerebral vascular accident), flaccid on left side with approaches including transfer with assistance of 2 and a full body mechanical lift. R2's care plan also documented R2 is receiving restorative programs with goals to maintain present level of functioning. On 4/28/25 at 12:52 PM R2 stated he had an issue with a CNA (Certified Nurse Assistant) when she gave him a shower a few weeks ago. R2 stated the CNA used a hoist to transfer him onto the shower chair, the hoist hurt his private parts, she was rough, she acted like he had no rights, and she stated he does not have any rights. R2 stated his mom reported this to management but no one from management has talked to him about the incident. R2 then stated the CNA is (V11). On 4/28/25 at 1:15 PM V6 CNA stated she recently heard R2 say he doesn't like V11 to give him showers because she hurt him the last time, she gave him one. On 4/28/25 at 2:17 PM V1, Administrator, stated the facility does have a CNA named (V11). V1 then stated we did a write up on her about (R2) on C hall because his mom called and stated he had a bad experience with her during his shower. I didn't report it because there was no allegation of abuse when his mom called our Social Service Director. V1 stated V9, Social Service Director, spoke to R2's mom (V12) and V12 told her R2's privates were pinched from the sling. V1 then provided surveyor with a facility employee disciplinary form, dated 4/18/25, that documented employee (V11), summary of incident: resident states employee was being rough during shower. He states he asked several times for her to be easier with his genitals. Resident no longer wishes to have employee in his room or to provide care or to give shower. Employee educated on proper peri care/shower technique. This form documented signatures (all dated 4/18/25) by V1, V2 (former Director of Nursing), and V11. On 4/28/25 at 2:36 PM V9, Social Service Director, stated R2's mom (V12) called her and mentioned R2 was upset about the care he received during a shower, that the shower transfer sling had pinched his private area, and V12 requested that the CNA (V11) not shower R2 anymore. V9 said she did not document this in the facility grievance book, nor did she discuss this issue with R2 because she gave the information to the Administrator (V1). On 4/28/25 at 2:45 PM V1, Administrator, stated she did not interview R2 nor the other CNA working with V11. V1 then stated she did not investigate R2's allegation against V11. On 4/28/25 at 2:50 PM R2 stated the day V11 gave him a shower he informed V11 the transfer sling was hurting his privates, she did not reposition him or do anything to ease his discomfort, and that it felt like all his body weight was putting pressure on his testicles during the shower. R2 stated he was on the shower chair, it felt like the sling was not applied properly, he repeatedly told V11 that he was hurting, and V11 ignored his statements. R2 stated after the shower V11 did not dry him off and he was put to bed soaking wet. R2 stated no facility employees including management came and spoke to him about the incident, no nurses looked him over after the incident, so he told his mom (V12) and she called and reported it to someone at the facility. R2 stated he feels it was abuse and he will not allow V11 to care for him again. On 4/28/25 at 2:58 PM V10 CNA stated about 2 weeks ago R2 told him V11 had him sitting on his scrotum and she didn't reposition him when he told her it was hurting. On 4/28/25 at 3:37 PM V12, R2's mother, stated she called the facility's Social Service Director (V9) two weeks ago on 4/14/25 and informed her (V9) of her son's (R2) concerns with how he was treated by the CNA (V11) during his shower on 4/11/25. V12 stated R2 told her V11 was rough and rude, his private area was pinched, he was hurting during his shower, and the CNA (V11) would not reposition him. V12 stated R2 also told her V11 did not dry him off after his shower and she put him to bed soaking wet. V12 stated R2 informed her of the incident during her visit with him on 4/13/25. On 4/30/25 at 9:35 AM V9, Social Service Director, stated R2's mom, V12, did say V11 was rough with R2 during his shower. V9 stated she did not speak to R2 about his concerns because she took it to V1, Administrator, to follow up on. On 4/30/25 at 9:42 AM V11, CNA, stated the last time she gave R2 a shower was a couple of weeks ago on a Friday. V11 stated R2 normally speaks to her during care but he did not on this day, and she tried to speak with him throughout the shower, but he just cursed in response. V11 stated R2 never complained of pain during the shower. V11 stated she informed R2's nurse of his behavior during the shower. V11 stated she was never suspended pending an investigation of R2's allegation. On 4/30/25 at 11:15 AM V1, Administrator, stated she does not have any statements from R2, any other residents, nor staff other than the one on the write up that was given to V11. V1 then confirmed the facility did not complete an investigation of R2's allegations of V11 being rude and rough with him during a shower. 2. R1's, face sheet, print date of 4/30/25, documented R1 has diagnoses including congestive heart failure, atrial fibrillation, hypertension, atherosclerotic heart disease, and type 2 diabetes mellitus. R1's MDS, dated [DATE], documented R1 is moderately cognitively impaired although during interview with surveyor R1 was alert and oriented. This MDS also documented R1 requires partial to moderate assistance with showering indicating R1's helper/CNA does less than half the effort as R1 is able to complete most of his own shower. R1's care plan, undated, documented R1 is needs limited assistance for activities of daily living and is receiving restorative programs in order to maintain his present level of function. On 4/28/25 at 1:05 PM R1 stated he has had issues with the way (V11) CNA gives him showers. R1 stated we don't like the way she does things; she shows no respect to us, she has not abused me in anyway, she just doesn't show any respect. 3. On 4/28/25 at 1:08 PM R4 stated (V11) is not abusive, she just doesn't let us do as much as we can for ourselves when she showers us. She just does it. R4's MDS, dated [DATE], documented R4 is cognitively intact and independent with ADLS including showers. R4 ' s face sheet, print date of 4/30/25, documented R4 has diagnoses including congestive heart failure, depression, hypertension, and atherosclerotic heart disease. R4 ' s care plan, undated, documented R4 requires supervision for activities of daily living prn (as needed) and is independent with transfers,
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to report an allegation of verbal and physical abuse to the State Agency for 1 (R2) of 3 residents reviewed for abuse in the sample of 10. Fin...

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Based on interview and record review the facility failed to report an allegation of verbal and physical abuse to the State Agency for 1 (R2) of 3 residents reviewed for abuse in the sample of 10. Findings Include: R2's face sheet, print date of 4/30/25, documented R2 has diagnoses including flaccid hemiplegia affecting left dominant side and dysphasia following cerebral infarction, hypertension, hyperlipidemia, epilepsy, and arthritis. R2's MDS (Minimum Data Set), dated 3/22/25, documented R2 is cognitively intact, is dependent on a wheelchair and assistance for mobility, and is dependent on facility staff for hygiene needs including showers. R2's care plan, undated, documented category: psychosocial well-being, I am considered at risk for abuse/neglect per assessment with approaches including address all complaints/concerns promptly with grievance policy and procedure. Category ADLS (activities of daily living), resident needs limited to extensive assistance for activities of daily living related to CVA (cerebral vascular accident), flaccid on left side with approaches including transfer with assistance of 2 and a full body mechanical lift. On 4/28/25 at 12:52 PM R2 stated he had an issue with a CNA (Certified Nurse Assistant) when she gave him a shower a few weeks ago. R2 stated the CNA used a hoist to transfer him onto the shower chair, the hoist hurt his private parts, she was rough, she acted like he had no rights, and she said stated he does not have any rights. R2 stated his mom reported this to management but no one from management has talked to him about the incident. R2 then stated the CNA is (V11). On 4/28/25 at 2:17 PM V1, Administrator, stated the facility does have a CNA named (V11). V1 then stated we did a write up on her about (R2) on C hall because his mom called and stated he had a bad experience with her during his shower. I didn't report it because there was no allegation of abuse when his mom called our Social Service Director. V1 stated V9, Social Service Director, spoke to R2's mom (V12) and V12 told her R2's privates were pinched from the sling. V1 then provided surveyor with a facility employee disciplinary form, dated 4/18/25, that documented employee (V11), summary of incident: resident states employee was being rough during shower. He states he asked several times for her to be easier with his genitals. Resident no longer wishes to have employee in his room or to provide care or to give shower. Employee educated on proper peri care/shower technique. This form documented signatures (all dated 4/18/25) by V1, V2 (former Director of Nursing), and V11. On 4/28/25 at 2:36 PM V9, Social Service Director, stated R2's mom (V12) called her and mentioned R2 was upset about the care he received during a shower, that the shower transfer sling had pinched his private area, and V12 requested that the CNA (V11) not shower R2 anymore. V9 said she did not document this in the facility grievance book, nor did she discuss this issue with R2 because she gave the information to the Administrator (V1). On 4/28/25 at 2:45 PM V1, Administrator, stated she did not interview R2 nor the other CNA working with V11. V1 then stated she did not investigate R2's allegation against V11. On 4/28/25 at 2:50 PM R2 stated the day V11 gave him a shower he informed V11 the transfer sling was hurting his privates, she did not reposition him or do anything to ease his discomfort, and that it felt like all his body weight was putting pressure on his testicles during the shower. R2 stated he was on the shower chair, it felt like the sling was not applied properly, he repeatedly told V11 that he was hurting, and V11 ignored his statements. R2 stated after the shower V11 did not dry him off and he was put to bed soaking wet. R2 stated no facility employees including management came and spoke to him about the incident, no nurses looked him over after the incident, so he told his mom (V12) and she called and reported it to someone at the facility. R2 stated he feels it was abuse and he will not allow V11 to care for him again. On 4/28/25 at 3:37 PM V12, R2's mother, stated she called the facility's Social Service Director (V9) two weeks ago on 4/14/25 and informed her (V9) of her son's (R2) concerns with how he was treated by the CNA (V11) during his shower on 4/11/25. V12 stated R2 told her V11 was rough and rude, his private area was pinched, he was hurting during his shower, and the CNA (V11) would not reposition him. V12 stated R2 also told her V11 did not dry him off after his shower and she put him to bed soaking wet. V12 stated R2 informed her of the incident during her visit with him on 4/13/25. On 4/30/25 at 9:35 AM V9, Social Service Director, stated R2's mom, V12, did say V11 was rough with R2 during his shower. V9 stated she did not speak to R2 about his concerns because she took it to V1, Administrator, to follow up on. On 4/30/25 at 9:42 AM V11, CNA, stated the last time she gave R2 a shower was a couple of weeks ago on a Friday. V11 stated R2 normally speaks to her during care but he did not on this day, and she tried to speak with him throughout the shower, but he just cursed in response. V11 stated R2 never complained of pain during the shower. V11 stated she informed R2's nurse of his behavior during the shower. V11 stated she was never suspended pending an investigation of R2's allegation. On 4/30/25 at 11:15 AM V1, Administrator, stated she does not have any statements from R2, any other residents, nor staff other than the one on the write up that was given to V11. V1 then confirmed the facility did not complete an investigation of R2's allegations of V11 being rude and rough with him during a shower. On 4/30/25 at 12:53 PM V1, Administrator, stated she did not report R2's allegation about V11 being rough with him during a shower. On 4/30/25 at 12:56 PM V15, Director of Operations, stated R2's allegations against the CNA (V11) should have been reported and investigated. The facility's Abuse Prevention Program policy, dated 9/29/22, documented abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain, or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. It continues, 8. External Reporting of Potential Abuse: Initial reporting of allegations. In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: a. Must ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the event that caused the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures. It continues, d. Five-day final abuse investigation report. Within 5 working days after the report of the occurrence, a complete written report of the conclusion of the investigation, including steps the facility has taken in response to the allegation, will be sent to the Department of Public Health.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to operationalize their policy to conduct an investigation of allegatio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to operationalize their policy to conduct an investigation of allegations of physical and verbal abuse for 1 (R2) of 3 residents reviewed for abuse in the sample of 10. Findings Include: R2's face sheet, print date of 4/30/25, documented R2 has diagnoses including flaccid hemiplegia affecting left dominant side and dysphasia following cerebral infarction, hypertension, hyperlipidemia, epilepsy, and arthritis. R2's MDS (Minimum Data Set), dated 3/22/25, documented R2 is cognitively intact, is dependent on a wheelchair and assistance for mobility, and is dependent on facility staff for hygiene needs including showers. R2's care plan, undated, documented category: psychosocial well-being, I am considered at risk for abuse/neglect per assessment with approaches including address all complaints/concerns promptly with grievance policy and procedure. Category ADLS (activities of daily living), resident needs limited to extensive assistance for activities of daily living related to CVA (cerebral vascular accident), flaccid on left side with approaches including transfer with assistance of 2 and a full body mechanical lift. On 4/28/25 at 12:52 PM R2 stated he had an issue with a CNA (Certified Nurse Assistant) when she gave him a shower a few weeks ago. R2 stated the CNA used a hoist to transfer him onto the shower chair, the hoist hurt his private parts, she was rough, she acted like he had no rights, and she said stated he does not have any rights. R2 stated his mom reported this to management but no one from management has talked to him about the incident. R2 then stated the CNA is (V11). On 4/28/25 at 1:05 PM R1 stated he has had issues with the way (V11) CNA gives him showers. R1 stated we don't like the way she does things; she shows no respect to us, she has not abused me in anyway, she just doesn't show any respect. R1's MDS, dated [DATE], documented R1 is moderately cognitively impaired although during interview with surveyor R1 was alert and oriented. On 4/28/25 at 1:08 PM R4 (R1's roommate) stated (V11) is not abusive, she just doesn't let us do as much as we can for ourselves when she showers us. She just does it. R4's MDS, dated [DATE], documented R4 is cognitively intact. On 4/28/25 at 1:15 PM V6 CNA stated she recently heard R2 say he doesn't like V11 to give him showers because she hurt him the last time, she gave him one. On 4/28/25 at 2:17 PM V1, Administrator, stated the facility does have a CNA named (V11). V1 then stated we did a write up on her about (R2) on C hall because his mom called and stated he had a bad experience with her during his shower. I didn't report it because there was no allegation of abuse when his mom called our Social Service Director. V1 stated V9, Social Service Director, spoke to R2's mom (V12) and V12 told her R2's privates were pinched from the sling. V1 then provided surveyor with a facility employee disciplinary form, dated 4/18/25, that documented employee (V11), summary of incident: resident states employee was being rough during shower. He states he asked several times for her to be easier with his genitals. Resident no longer wishes to have employee in his room or to provide care or to give shower. Employee educated on proper peri care/shower technique. This form documented signatures (all dated 4/18/25) by V1, V2 (former Director of Nursing), and V11. On 4/28/25 at 2:36 PM V9, Social Service Director, stated R2's mom (V12) called her and mentioned R2 was upset about the care he received during a shower, that the shower transfer sling had pinched his private area, and V12 requested that the CNA (V11) not shower R2 anymore. V9 said she did not document this in the facility grievance book, nor did she discuss this issue with R2 because she gave the information to the Administrator (V1). On 4/28/25 at 2:45 PM V1, Administrator, stated she did not interview R2 nor the other CNA working with V11. V1 then stated she did not investigate R2's allegation against V11. On 4/28/25 at 2:50 PM R2 stated the day V11 gave him a shower he informed V11 the transfer sling was hurting his privates, she did not reposition him or do anything to ease his discomfort, and that it felt like all his body weight was putting pressure on his testicles during the shower. R2 stated he was on the shower chair, it felt like the sling was not applied properly, he repeatedly told V11 that he was hurting, and V11 ignored his statements. R2 stated after the shower V11 did not dry him off and he was put to bed soaking wet. R2 stated no facility employees including management came and spoke to him about the incident, no nurses looked him over after the incident, so he told his mom (V12) and she called and reported it to someone at the facility. R2 stated he feels it was abuse and he will not allow V11 to care for him again. On 4/28/25 at 2:58 PM V10 CNA stated about 2 weeks ago R2 told him V11 had him sitting on his scrotum and she didn't reposition him when he told her it was hurting. On 4/28/25 at 3:37 PM V12, R2's mother, stated she called the facility's Social Service Director (V9) two weeks ago on 4/14/25 and informed her (V9) of her son's (R2) concerns with how he was treated by the CNA (V11) during his shower on 4/11/25. V12 stated R2 told her V11 was rough and rude, his private area was pinched, he was hurting during his shower, and the CNA (V11) would not reposition him. V12 stated R2 also told her V11 did not dry him off after his shower and she put him to bed soaking wet. V12 stated R2 informed her of the incident during her visit with him on 4/13/25. R2's shower sheet, dated 4/11/25, documented V11 CNA did give R2 a shower on 4/11/25. On 4/30/25 at 9:35 AM V9, Social Service Director, stated R2's mom, V12, did say V11 was rough with R2 during his shower. V9 stated she did not speak to R2 about his concerns because she took it to V1, Administrator, to follow up on. On 4/30/25 at 9:42 AM V11, CNA, stated the last time she gave R2 a shower was a couple of weeks ago on a Friday. V11 stated R2 normally speaks to her during care but he did not on this day, and she tried to speak with him throughout the shower, but he just cursed in response. V11 stated R2 never complained of pain during the shower. V11 stated she informed R2's nurse of his behavior during the shower. V11 stated she was never suspended pending an investigation of R2's allegation. On 4/30/25 at 11:15 AM V1, Administrator, stated she does not have any statements from R2, any other residents, nor staff other than the one on the write up that was given to V11. V1 then confirmed the facility did not complete an investigation of R2's allegations of V11 being rude and rough with him during a shower. On 4/30/25 at 12:56 PM V15, Director of Operations, stated R2's allegations against the CNA (V11) should have been reported and investigated. The facility's Abuse Prevention Program policy, dated 9/29/22, documented abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain, or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. It continues, 4. Establishing a resident sensitive environment; the facility desires to prevent abuse, neglect, or misappropriation of property by establishing a resident sensitive and resident secure environment. This will be accomplished by a comprehensive quality management approach involving the following: Grievance/Concern Identification and Follow-up: Resident and family concerns will be recorded, reviewed, addressed, and responded to using the facility's concern identification procedures. Residents and families will be informed of the facility's grievance policy and procedures process. An essential element of customer satisfaction is a timely response back to the family or resident to concerns expressed. The reported concerns from residents and families, and the facility response, will be reviewed on a regular basis by the facility Quality Improvement committee to assure that individual concerns are being addressed and to assess any patterns that might indicated needed changes in the facility practices. It continues, 5. Internal Reporting Requirements and Identification of Allegations: Employees are required to report any incident, allegation, or suspicion of potential abuse, neglect, or misappropriation of property they observe, hear about, or suspect immediately to the administrator. Supervisors shall immediately inform the administrator of all reports of incidents, allegations, or suspicion of potential abuse, neglect, or misappropriation of property. Upon learning of the report, the administrator shall initiate an incident investigation. 6. Protection of Residents: The facility will take steps to prevent further potential abuse, neglect, exploitation, or mistreatment while the investigation is in progress and will immediately take appropriate steps to remediate the non-compliance and protect residents from additional abuse. It continues, c. Employees of the facility who have been accused of abuse, neglect, or mistreatment will be removed from resident contact immediately until the results of the investigation have been reviewed by the administrator or designee. Employees accused of possible abuse, neglect, or misappropriation of property shall not complete the shift as a direct care provider to the residents. 7. Internal investigation of abuse, neglect or misappropriation allegations and response: a. All incidents will be documented, whether or not abuse occurred, was alleged or suspected. b. Any incident or allegation involving abuse, neglect, or misappropriation will result in an abuse investigation. c. Any other incident or pattern involving reasonable cause to suspect abuse, neglect, or misappropriation will result in an abuse investigation.
Feb 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to report injury of unknown origin for one of four (R2) residents, rev...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to report injury of unknown origin for one of four (R2) residents, reviewed for reporting, in a sample of 5. Findings include: The facility's policy, Abuse Prevention Policy, dated 9/29/2022, documented, A. Must ensure that all alleged violation involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours . 1. R2's Minimum Data Set (MDS) dated [DATE], documented that her cognition was severely impaired. R2's Physician's order sheet, dated 2/2025, documented diagnosis of dementia and atrial fibulation. It also documented orders for Adult Low Dose Aspirin (aspirin) 81 mg tablet, delayed release 1 tab oral, once a day and Eliquis (apixaban) 2.5 mg (milligram) tablet twice a day. R2's Care Plan, dated 6/11/2024, documented, Approach: Protect resident from injury/trauma. It continues, Approach: Observe for signs of active bleeding (nosebleeds, bleeding gums, petechiae, purpura, ecchymotic areas, hematoma, blood in urine, blood in stools, hemoptysis, elevated temp, pain in joints, abdominal pain, epistaxis). R2's Care Plan, dated 2/26/2024, documented, Approach: Report any suspected of abuse/neglect to administrator immediately. R2's Progress note, dated 02/02/2025 at 02:09 PM, V2, ADON, documented,[Recorded as Late Entry on 02/04/2025 02:11 PM] While giving meds to resident this afternoon, writer noticed light bluish V shaped bruise to resident's upper right forehead. Writer investigating possible cause, interviewing all staff. Resident independent and with confusion, resident not sure what happened when asked about bruise. R2's Progress note, dated 02/03/2025 at 01:01 PM, V3, LPN, documented, Not acting her normal self. Had to be feed. Would not even open her mouth for meds. (medications) Stares off. Episodes of crying. No verbal response. Noted bruise to forehead. (V10, R2's Physician) notified and will send to ER (Emergency Room). POA notified. (Local Ambulance) called. Call report to hospital. R2's Skin integrity events, dated 2/2/25, documented, PHYSICAL OBSERVATION: Location of Bruise and Size of Bruise right upper forehead 3cm (centimeter) x 3cm at biggest parts V shaped. It continues, Activity during Bruise Occurrence Dressing Other - Residents tends to rest head on table at time causing indentions, It continues, Notify MD/NP/PA (Physician/Nurse Practitioner/Physician Assistant) immediately by phone or beeper for any of the following. Bruising of unknown origin. R2's Local Ambulance run sheet, dated 2/3/2025, documented, Mental status: Pt (patient). has history of dementia and is alert to self. It continues, HEENT: (Head/Ears/Eyes/Nose/Throat) Old contusion noted on Pt. face proximal to the forehead. Dried blood noted in both nostrils of nose, Nursing home staff is unsure of what happened or why the bruising and blood was present when asked. It continues, Old bruising was noted on Pt. head proximal to the right side of forehead, dried blood was noted in both of Pt. nostrils. Pt. was asked by EMS (Emergency Medical Systems) crew if anything was hurting her. Pt. continued crying and stated that she did not want to tell on anyone. R2's Local hospital, History and Physical, dated 2/3/2025, documented, ENT: (Ears/Nose/Throat) normal. Nose normal. (Bruise to the midline forehead. Dried blood in the anterior right nares). It continues, History of Present Illness: [AGE] year old female with a past medical history of dementia systolic heart failure, CKD (Chronic Kidney Disease) stage 3, depression, hypertension, CAD (Coronary Artery Disease), Afib on Eliquis, GERD (Gastro Esophageal Reflux Disease) restless legs syndrome. At baseline patient is pleasantly confused who presented to emergency room for ECF for altered mental status. Nursing home staff report onset of alteration today. Patient is not able to feed herself, take her medication or responding to questions which she normally does. EMS noted bruise on forehead and patient withdraws to touch. emergency room contacted (State Agency) due to EMS is concern of elder abuse. On 2/6/2025 at 8:50 AM, V2, Assistant Director of Nurses stated that she noticed on 2/2/2025 a light bluish V shape bruise to R2's right side of her forehead and it was approximately 3cm x 3cm. She continued to state that on 2/3/2025 that morning she had seen R2 and she did not have dried blood in her nostrils. She continued to state that she was still investigating R2's bruise she was still interviewing staff about it and they did not know at the time about what had happened. V2 stated when asked who reports injuries of unknown origin or reportables to the State Agency, she stated that either the administrator or she does but she did not report R2's bruise to her forehead. On 2/6/2025 at 10:00 AM, V1, Administrator, stated that on 2/2/2025 R2 had blood in her nose and on her stuffed animal and she was speaking with the family and they weren't concerned about it since she is on a blood thinner. Asked V1 if she reported, to the State Agency, she stated that R2 was not sent to the hospital for the bruise to her right side of her forehead and she was sent because she had a change in her level of consciousness probably because of her urinary tract infection and her cat scan's all came back normal.
Jun 2024 11 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the Facility failed to prevent, identify, obtain orders and monitor pressure ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the Facility failed to prevent, identify, obtain orders and monitor pressure ulcers for 2 of 3 residents (R14 and R71) reviewed for pressure ulcers, in the sample of 44. This failure resulted in R14 going from 4/15/2024 until 4/30/2024 without treatment for or monitoring of a stage 3 facility acquired pressure ulcer. Findings include: 1. R14's Braden Score for predicting Pressure Sore Risk, dated 5/9/2024, documents that R14 is constantly moist, chairfast, and has very limited mobility to makes changes in body positioning. It further documents that R14 is at moderate risk for pressure ulcer development. R14's Progress Notes, dated 4/15/2024, documents, CNA (Certified Nurse Assistant) brought it to my attention during bed check that resident has an open area on her left buttock. The area was cleaned, and ointment was put on the area. It does not document if the physician was notified, the wound was measured, or an order was obtained. R14's Wound Summary Report, dated 5/1/2024-6/6/2024, documents that R14 acquired a stage 3 pressure ulcer to R14's left buttock, that was not present upon admission. If further documents, that it was identified on 4/30/2024. R14's Wound Management Detail Report, dated 4/30/2024, documented that the area was a stage 3 pressure ulcer and measured 2 x 1.5 x 0.1 centimeters. There were no other measurement listed prior to this measurement completed by V2, Director of Nurses (DON). R14's Progress Notes, dated 4/30/2024, documents, Resident with area to left inner buttock, see wound management entry for measurements and details. Treatment order inserted for Medi honey, calcium alginate and border gauze dressing daily and PRN. Treatment applied by writer at this time. Offloading and frequent repositioning to be continued as resident is total assist and (mechanical) lift. MD (Medical Director) and POA (Power of Attorney) updated. R14's Minimum Data Set (MDS), dated [DATE], documents that R14 is dependent on staff for rolling left to right and is always incontinent of bowel and bladder. R14's Care Plan, dated 10/12/2022, documents that R14 has full bowel and bladder incontinence and the goal is that R14 will remain free from skin breakdown due to incontinence. It further documents, My nurse will provide a head to toe skin assessment daily. It continues, CNA staff will also observe for new or developing areas during routine care and with scheduled bathing. On 6/6/2024 at 11:04 AM, V2, DON, stated that R14's wound was first identified on 4/15/2024, but V2 was not made aware of it until 4/30/2024 when a CNA showed her. V2 stated the order obtained on 4/30/2024 was the first order received for the wound and the first time it was measured. On 6/10/1024 at 12:01 PM, V2 stated, I would have expected the nurse who found the open area to call the doctor, get an order and I would have seen her on wound rounds. 2. On 6/4/24 at 1:58 PM, V4, Assistant Director of Nurses (ADON), stated that she just completed R71's pressure ulcer dressing. The right foot dressings, right inner thigh, left gluetal fold, and right upper buttocks were observed, in place and dated 6/4/24. V4 stated all are treated with medihoney and border gauze dressings. On 6/6/24 at 9:07 AM, V7, CNA and V20,CNA both donned gowns and gloves and entered R71's room to transfer R71 from the wheelchair to the bed. R71's incontinent brief was removed and a skin check was done. R71's left buttock gluetal fold area has a pressure ulcer about the size of a dime. The wound bed is dark pink with a small open area in the center. R71's right upper buttocks has pressure ulcer the approximate size of nickel. The wound bed is dark pink with a small open area in the center. Neither of these pressure ulcers have a dressing on them. R71's right foot has three dressings (inner ankle, left outer heel, and medial foot) in place that are dated 6/6/24. The right foot has no pressure ulcers. R71 was positioned on his back leaning to the right side with a blanket between his knees, and a pillow under his left side. R71's left foot was positioned over his right inner heel where the pressure ulcer is located. R71 did not have heel boots on. R71 was covered up and given the call light. On 6/6/24 from 9:07 AM - 11:55 AM, R71 has remained in the same position without the benefit of offloading based on 15 minute observations. On 6/6/24 at 11:55 AM, V2, DON, and V4, ADON, entered R71's room. Both were wearing gowns and gloves. V4 removed the old dressing on the right medial foot, sprayed it with wound cleanser, applied medi-honey to a bordered gauze and placed the gauze on the pressure ulcer. The pressure ulcer is the approximate size of a dime, the wound bed is 100% slough, and the peri-wound is light pink in color. V4 removed the old dressing from the right outer heel. The pressure ulcer is approximately 3 centimeter (cm) x 2 cm. The wound bed is 95% slough. The peri-wound is light pink in color. V4 cleansed with wound cleanser, applied medi-honey to a bordered gauze and placed the gauze on the pressure ulcer. V4 then removed the dressing to the right outer ankle. The pressure ulcer is the approximate size of a dime. The wound bed is yellowish slough. The peri-wound is light pink in color. V4 cleansed with wound cleanser, applied medi-honey to a bordered gauze and placed the gauze on the pressure ulcer. V4 never changed gloves between the 3 pressure ulcer changes. R71 was rolled over onto his right side. The left gluetal fold pressure ulcer did not have a dressing on it. R71's incontinent bed pad was wet with urine. The pressure ulcer is approximately the size of a dime. The wound bed is dark pink with a small open area in the center. V4 placed medi-honey on a bordered gauze pad and placed it on the pressure wound. V4 failed to cleanse the wound before applying the treatment. At this time, V4 was questioned if she was going to treat R71's right upper buttocks, V4 stated, I think that is healed. V4 was informed that the wound was open this morning. V4 stated, It has been closed for awhile now. V4 was informed that the pressure ulcer dressing was observed with her on 6/4/24, V4 stated, That's right it did have a dressing on it. R71's right upper buttocks has pressure ulcer the approximate size of nickel. The wound bed is dark pink with a small open area in the center. V4 cleansed the wound with wound cleanser, applied medi-honey and then a bordered gauze. On 6/6/24 at 12:05 PM, V2 and V4 both were questioned why R71 does not have heel protectors on, V2 stated, He used to have a pair. I don't know where they are. I will get him a pair. V2 and V4 both agreed that the way R71 lays in bed his left foot lays directly over the right heel pressure ulcer and he should be turned every 2 hours. R71's Face Sheet, undated, documents that R71 was admitted on [DATE] with diagnosis of Hypertension, Type 2 Diabetes Mellitus, Unspecified Open Wound to right foot, and need for assistance. R71's MDS, dated [DATE], documents that R71 is moderately cognitively impaired, dependent on staff for toileting, and dependent on staff or requires maximum assistance from staff for all mobility. R71's Braden Scale for predicting pressure ulcers, dated 4/24/24, documents that R71 is at moderate risk of developing pressure ulcers R71's Physician Orders, dated 5/23/24, documents, Right Ischium-Cleanse and apply medi honey and border gauze daily and PRN (as needed) for soiling/dislodging. Once A Day Bedtime 06:00 PM - 06:00 AM. R71's Physician Orders, documents, Left Buttock-Cleanse, apply calcium alginate with silver and border gauze Daily and PRN for soiling/dislodging. Once A Day. Bedtime 06:00 PM - 06:00 AM. Start date of 04/20/2024. Discontinue Date of 06/03/2024. R71's Physician Orders, dated June 2024 reviewed 6/6/24 at 9:30 AM, fails to document a current order for treatment to R71's left upper buttocks. R17's Physician Orders, documents, Right Distal Medial Foot- Cleanse, apply medi honey and cover with border gauze daily and PRN for soiling/dislodging. Once A Day. Morning 06:00 AM - 02:00 PM. Start date of 5/8/24. R17's Physician Orders, documents, Right lateral Ankle- cleanse, apply medi honey, cover with border gauze daily and PRN for soiling/dislodging. Once A Day. Morning 06:00 AM - 02:00 PM. start date of 5/8/24. R17's Physician Orders, documents, Right Medial Heel-Cleanse, apply medi honey and cover with border gauze daily and PRN for soiling/dislodging. Apply pressure reducing boots. Once A Day. Morning 06:00 AM - 02:00 PM. start date of 5/8/24. R17's Physician Orders, documents, Right Ischium - Cleanse and apply medi honey and border gauze daily and PRN for soiling and dislodging. R17's Pressure Ulcer Detailed Report, dated 6/5/24, documents that R71's Right ankle lateral pressure ulcer measures 1.3 centimeters (cm) length (l) x 1.4 cm width (w) x 0.3 cm depth (d), with light serous exudate and the pressure ulcer is improving. R17's Pressure Ulcer Detailed Report, dated 6/5/24, documents that R71's Right Medial Heel pressure ulcer measures 1.8 cm l x 1 cm w x 0.1 cm d with light serous exudate and the pressure ulcer is improving. R17's Pressure Ulcer Detailed Report, dated 6/5/24, documents that R71's Right Buttock Ischium pressure ulcer measures 1 cm l x 1 cm w x 0.1 cm d with light serous exudate and the pressure ulcer is improving. R17's Pressure Ulcer Detailed Report, dated 6/5/24, documents that R71's top of foot Distal, Medial pressure ulcer measures 1.5 cm l x 1.2 cm w x 0.2 cm d with light serous exudate and the pressure ulcer is improving. R17's Pressure Ulcer Detailed Report, dated 5/30/24, documents that R71's left buttock pressure ulcer is healed. The facility Wound Management Program, dated 2/26/21, fails to document a procedure on dressing changes, replacing dressings that are missing, cleansing the wound before treatment and turning and positioning. .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R14's Braden Score for predicting Pressure Sore Risk, dated 5/9/2024, documents that R14 is constantly moist, chairfast, and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R14's Braden Score for predicting Pressure Sore Risk, dated 5/9/2024, documents that R14 is constantly moist, chairfast, and has very limited mobility to makes changes in body positioning. It further documents that R14 is at moderate risk for pressure ulcer development. R14's Wound Summary Report, dated 5/1/2024-6/6/2024, documents that R14 acquired a stage 3 pressure ulcer to R14's left buttock, that was not present upon admission. If further documents, that it was identified on 4/30/2024. R14's Wound Management Detail Report, dated 4/30/2024, documents that the area was a stage 3 pressure ulcer and measured 2 x 1.5 x 0.1 centimeters. There were no other measurement listed prior to this measurement completed by V2 (Director of Nurses). R14's Progress Notes, dated 4/15/2024, documented, CNA (Certified Nurses Aide) brought it to my attention during bed check that resident has an open area on her left buttock. The area was cleaned, and ointment was put on the area. It does not document if the physician was notified, the wound was measured, or if an order was obtained. R14's Progress Notes, dated 4/30/2024, documented, Resident with area to left inner buttock, see wound management entry for measurements and details. Treatment order inserted for Medi honey, calcium alginate and border gauze dressing daily and PRN (as needed). Treatment applied by writer at this time. Offloading and frequent repositioning to be continued as resident is total assist and (mechanical) lift. MD (Medical Director) and POA (Power of Attorney) updated. On 6/6/2024 at 11:04 AM, V2 stated that R14's wound was first identified on 4/15/2024, but V2 was not made aware of it until 4/30/2024 when a CNA showed her. V2 also stated that the order obtained on 4/30/2024 was the first order received for the wound and the first time it was measured. On 6/10/1024 at 12:01 PM, V2 stated, I would have expected the nurse who found the open area to call the doctor, get an order and I would have seen her on wound rounds. Change in a Resident's Condition or Status Policy, dated 11/16, documented, Procedure: i. Instructions to notify the physician of changes in the resident's condition. Base on interview and record review, the facility failed to notify the Physician of high blood sugar results and a newly acquired pressure ulcer for 2 of 17 residents (R14, R51) reviewed for Physician notification in the sample of 44. Findings include: 1. R51's Face Sheet, undated, documents that R51 was admitted on [DATE] and has diagnoses of Type 2 Diabetes mellitus, Depression and Anxiety. R51's Minimum Data Set (MDS), dated [DATE], documents that R51 is cognitively intact. R51's Physician Orders, documents, Humulin 70/30 U-100 Insulin suspension; 100 unit/mL (milliliter) (70-30); amt (amount): 65; subcutaneous Once A Day Evening 03:00 PM - 06:00 PM. Discontinue date of 6/8/24. R51's Physician Orders, documents, Humulin 70/30 U-100 Insulin suspension; 100 unit/mL (70-30); amt: 70; subcutaneous Once A Day Morning 06:00 AM - 10:00 AM. Discontinue date of 6/8/24. R51's Physician Orders, dated 6/8/24, documents, Humulin 70/30 U-100 Insulin suspension; 100 unit/mL (70-30); amt: 70; subcutaneous Once A Day Evening 03:00 PM - 06:00 PM. R51's Physician Orders, dated 6/8/24, documents, Humulin 70/30 U-100 suspension; 100 unit/mL (70-30); amt: 75; subcutaneous Once A Day Morning 06:00 AM - 10:00 AM. R51's Physician Orders, dated 7/20/23, documents, Accu Check Special Instructions: Call MD if <70 or >260 Twice a day; Morning 6:00 AM - 10:00 AM, Evening 3:00 PM - 6:00 PM. R51's Blood Sugar Log, dated 5/8/24 - 6/4/24 documents 21 times that R51's blood sugar was over 260. R51's Progress Notes from 5/8/24 - 6/4/24 failed to document V32 (R51's Physician) being notified of high blood sugars. On 6/6/24 at 1:50 PM, V22, Registered Nurse (RN), stated, (R51) does have orders to call the doctor if his blood sugar is over 260. It should be documented in the progress notes that the Doctor was notified. I will tell you, I don't call the Doctor much because 260 is not that high. If it is high then I will call him. V22 was questioned what she considered high, V22 stated, 300 but that isn't an excuse we should be calling the doctor if it is ordered. On 6/10/24 at 12:40 PM, V8, Licensed Practical Nurse (LPN) stated, I do call V32 (R51's Physician) when his blood sugar is high. I would chart it in the progress notes. It has been quit awhile since I have notified him though. On 6/10/24 at 12:35 PM, V4, Assistant Director of Nurses (ADON), stated, Sometimes I will call (R51's Doctor) and let him know that R51's blood sugar is high and sometimes I forget. If I did call, I would chart it in the progress note. On 6/10/24 at 12:43 PM, V32, R51's Physician, stated, I was not aware that R51 blood sugars were running high. It is really sad. I went in to do rounds on Saturday (6/8/24) and asked for them to print me a print out of his blood sugars. He is consistently running high and I was unaware. I increased his insulin for both doses on Saturday since I found this out. It didn't cause him harm it just slows things down.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to prevent verbal abuse for 1 of 17 residents (R51) reviewed for abuse...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to prevent verbal abuse for 1 of 17 residents (R51) reviewed for abuse in the sample of 44. Findings include: On 6/3/24 at 11:12 AM, R51 stated, Not to long ago an aide came in to give me a bed bath. She took the tub of water and poured it directly on me. I have never had a bed bath like that before. I told her that and she didn't seem to care. Then on Friday around noon she had came in here. I had asked her to do something and she didn't want to. I admit I should not have said it but I told her You work for me. She came back with No I don't work for you. I work for the company. I did not like that. She then left my room and while she was out in the hall I heard her tell the other aide He is such an axxxxxe. She shouldn't be saying that to others. R51 was questioned about who the aide was, R51 stated, I don't know her name. She is newer. She is a larger woman with curly black hair. I am not sure if she is African or a mixed race but she has darker skin tone. R51 was questioned if he told anyone about these incidents, R51 stated, I told my wife but not any workers. On 6/3/24 at 11:50 AM, V1, Administrator, was notified of the allegations of abuse. On 6/3/24 at 3:45 PM, V1 stated that she had started an investigations into the allegations of abuse. On 6/4/24 at 11:58 AM, V1 stated, I have spoke with (R51) and (V18, Certified Nurses Aide, CNA). They both told the same story. (R51) did not want to get out of bed for a shower. He has a treatment that goes on his back. The aides told him that his back needed to be washed before the nurse could put the treatment on. Since he did not want to get up they gave him a bed bath. He was rolled over and with the wet washcloths she (V18) wrung them out over his back. She did not pour the bucket of water over him. (R51) told me the same thing. When I asked him specifically if she threw a bucket of water on him he said no she wrung the rags but what is the difference. (V18) admitted when she was leaving the room that she told the other aide He is being an axxxxxe. She was not able to work yesterday and she is currently suspended. I did report the allegation of abuse to the IDPH. On 6/10/24 at 12:09 PM, V1, stated that the final report is due today and it not completed yet. V1 stated that she is going to substantiate the allegation of abuse. V18's written statement related to R51's abuse allegation, dated 6/3/24, documents, Under my breathe, or so I thought. I told the other aideThis is why I didn't want to do him yet. He's acting like an axxxxxe. He heard me and wanted management. So I got the nurse (V8) and told (V4, Assistant Director of Nurses) exactly what happened. R51's Face Sheet, undated, documents that R51 was admitted on [DATE] and has diagnoses of Type 2 Diabetes mellitus, Depression and Anxiety. R51's Minimum Data Set, dated [DATE], documents that R51 is cognitively intact. The Abuse Prevention Policy, dated 9/29/22, documents, Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain, or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. It continues, mistreatment means inappropriate treatment or exploitation of a resident. It continues, 5. Internal Reporting Requirements and Identification of Allegations: Employees are required to report any incident, allegation, or suspicion of potential abuse, neglect, or misappropriation of property they observe, hear about, or suspect immediately to the administrator. It continues, 7. Internal investigation of abuse, neglect or misappropriation allegations and response. a. All incidents will be documented, whether or not abuse occurred, was alleged or suspected. b. Any incident or allegation involving abuse, neglect, or misappropriation will result in an abuse investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to ensure their Abuse Prevention Policy was followed/implemented for 2...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to ensure their Abuse Prevention Policy was followed/implemented for 2 of 24 residents (R50, R51) reviewed for abuse/neglect, in the sample of 34. Findings include: 1. On 6/3/2024 at 3:30 PM, V9, Registered Nurse (RN) stated, I overheard a CNA (Certified Nursing Assistant) call a resident an axxxxxe. I just heard about it a minute ago. I know (V18, Certified Nurse Aide (CNA) was on the schedule but she has been suspended. On 6/4/2024 at 9:10 AM, V5, R50's daughter, stated, (R50's) roommate said someone called mom a fxxxxxg bxxch. If it was just mom saying it I might not think too much about it because sometimes she's not in her right mind. I confronted staff and talked to (V1, Administrator). She just said, 'Oh none of our employees would say that'. Mom and (R58) both swore it happened. It just got blown off. On 6/4/24 at 3:07 PM, Both R50 and R58 stated that R50 was called a fxxxxxg bxxxh. R58 stated the staff member was (V19, CNA) and R58 told V22, RN. On 6/4/2024 at 3:25 PM, V2, Director of Nursing (DON), stated, Nobody told me about it. I just heard. (V9, RN) was in the hallway. Someone said (R58) thought she heard it, but (R58) is on hospice and has confusion. We thought maybe she (the staff member) was calling someone else that. (V1) is the abuse coordinator. I report to her and she does the report. On 6/04/24 at 03:19 PM V1, Administrator (ADM) denied knowledge of the allegation of a staff member calling R50 a fxxxxxg bxxxh. On 6/6/2024 at 9:11 AM V1 stated, No one came to me about it. On 6/6/2024 at 9:27 AM, V2 stated, I did heard about it. I was told in report when I was taking over for (V9, Registered Nurse). He said he was standing right outside the door but did not hear it. (R58) was be confused and hallucinates so I wondered if she just thought she heard it. I just didn't think too much about it. On 6/6/2024 at 10:39 V5 stated she spoke to (V9) and made him aware of the allegation. On 6/6/24 at 11:08 AM, V21, R50's daughter and Power of Attorney, stated, I went to visit mom the other day. She was in a foul mood. I asked her what was wrong. She said, 'I'm not going to have those people in here calling me a fxxxxxg bxxxh. I don't know the name. I asked (R58, R50's roommate) and she said, 'I wouldn't want them taking to me like that'. I questioned the nurse, (V9, RN), about it. I told him I confirmed it with mom and (R58). Sometimes a lot of the people working there don't have any empathy. I would think if you report something like that it should be investigated. 2. On 6/3/24 at 11:12 AM, R51 stated, Not to long ago an aide came in to give me a bed bath. She took the tub of water and poured it directly on me. I have never had a bed bath like that before. I told her that and she didn't seem to care. Then on Friday around noon she had came in her. I had asked her to do something and she didn't want to. I admit I should not have said it but I told her You work for me. She came back with No I don't work for you. I work for the company. I did not like that. She then left my room and while she was out in the hall I heard her tell the other aide He is such an axxxxxe. She shouldn't be saying that to others. R51 was questioned about who the aide was, R51 stated, I don't know her name. She is newer. She is a larger woman with curly black hair. I am not sure if she is African or a mixed race but she has darker skin tone. R51 was questioned if he told anyone about these incidents, R51 stated, I told my wife but not any workers. On 6/3/24 at 11:50 AM, V1, Administrator, was notified of the allegations of abuse. On 6/3/24 at 3:45 PM, V1 stated that she had started an investigations into the allegations of abuse. On 6/4/24 at 11:58 AM, V1 stated, I have spoke with (R51) and (V18, Certified Nurses Aide, CNA). They both told the same story. (R51) did not want to get out of bed for a shower. He has a treatment that goes on his back. The aides told him that his back needed to be washed before the nurse could put the treatment on. Since he did not want to get up they gave him a bed bath. He was rolled over and with the wet washcloths she (V18) wrung them out over his back. She did not pour the bucket of water over him. (R51) told me the same thing. When I asked him specifically if she threw a buck of water on him he said no she wrung the rags but what is the difference. (V18) admitted when she was leaving the room that she told the other aide He is being an axxxxxe. She was not able to work yesterday and she is currently suspended. I did report the allegation of abuse to the IDPH. On 6/6/24 at 11:45 AM, V6, Certified Nurses Aide (CNA), stated that V18 did call R51 an axxxxxe but that it was outside the door and she did not believe that R51 heard V18 and that is the reason she did not report the incident to V1. On 6/10/24 at 12:09 PM, V1, stated that the final report is due today and it not completed yet. V1 stated that she is going to substantiate the allegation of abuse. On 6/10/24 at 12:39 PM, V4 Assistant Director of Nurses, stated that she was never told of the allegation that V18 called R51 an axxxxxe. On 6/10/24 at 12:40 PM, V8, stated, I let (V2, Director of Nurses) know. I had spoken to (V1, Administrator) earlier in the morning and she let me know that she was in Chicago and if I had any problems to let V2 know and take care of it. On 6/10/24 at 1:00 PM, V2 stated, I was told that (R51) wanted to talk to me. I was not in the building for long. I forgot to go and talk to him. I was not told what he wanted to talk to me about. V8's Licensed Practical Nurse (LPN's) written statement related to R51's abuse allegation, dated 6/3/24, documents, (V6) came and told me (R51) was refusing care and wanted to talk to her. I went down there he didn't like their attitudes. (V18) conversation with other girl and said he was acting like an axxxxxe. I told him I'd let (V2, Director of Nurses) know and could she come and talk to him. V18's written statement related to R51's abuse allegation, dated 6/3/24, documents, Under my breathe, or so I thought. I told the other aideThis is why I didn't want to do him yet. He's acting like an axxxxxe. He heard me and wanted management. So I got the nurse (V8) and told (V4, Assistant Director of Nurses) exactly what happened. V20's, CNA, written statement related to R51's abuse allegation, dated 6/3/24, documents, (R51) started telling me he was going to turn in a dark skinned person for calling him an axxxxxe. R51's Face Sheet, undated, documents that R51 was admitted on [DATE] and has diagnoses of Type 2 Diabetes mellitus, Depression and Anxiety. R51's Minimum Data Set, dated [DATE], documents that R51 is cognitively intact. The Abuse Prevention Policy, dated 9/29/22, documents, 5. Internal Reporting Requirements and Identification of Allegations: Employees are required to report any incident, allegation, or suspicion of potential abuse, neglect, or misappropriation of property they observe, hear about, or suspect immediately to the administrator. It continues, 7. Internal investigation of abuse, neglect or misappropriation allegations and response. a. All incidents will be documented, whether or not abuse occurred, was alleged or suspected. b. Any incident or allegation involving abuse, neglect, or misappropriation will result in an abuse investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure standards of care were implemented for a resident with a dia...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure standards of care were implemented for a resident with a diagnosis of diabetes by not monitoring blood sugars for 1 of 3 residents (R50), reviewed for quality of care, in the sample of 44. Findings include: R50's Face Sheet, dated 6/5/2024, documents that R50 has a diagnosis of Type 2 Diabetes Mellitus (DM) and was admitted to the facility on [DATE]. R50's Care Plan, dated 4/18/2024, does not address R50's diagnosis of Diabetes. R50's Physician's Order Sheet (POS), dated 12/29/2024-6/6/2024, documents that Accu checks (blood glucose monioring) before meals and at bedtime were ordered on 6/5/2024, but had not been being completed prior to that date. R50's POS also documents that R50 has been on insulin since her admission on [DATE], with the exception of 5/29/2024 until 6/5/2024, when R50's insulin was unintentionally omitted. On 6/3/2024 at 3:30 PM, V9, Registered Nurse (RN), stated that he doesn't think R50 is currently getting her blood sugars taken. On 6/10/24 at 1:44 PM V1, Administrator (ADM), stated that R50 admitted to the Facility in December of 2023. V1 stated When we noticed the insulin we also saw she wasn't getting accu checks (measuring blood sugar levels) and she should have been. On 6/10/2024 at 1:52 PM, V2, Director of Nursing (DON), V4 Assistant Director of Nursing (ADON) and V22, Registered Nurse all stated that it is standard of care that if a resident is on insulin and has diagnosis of diabetes, their blood sugars/accu checks should be monitored regularly.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide timely and complete incontinent care for 2 of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide timely and complete incontinent care for 2 of 5 residents (R61,R71) reviewed for incontinence, in the sample of 44. Findings include: 1. On 6/6/24 at 9:47 AM, V33, Certified Nurse Aide (CNA) brought R61 to his room. V33 transferred R61 from his wheelchair to his recliner. R61's back of his pants was saturated. R61 stated that his pants were wet. V33 looked and confirmed they were wet and told R61 that she would tell his aides that he needed to be changed. On 6/6/24 at 10:30 AM, V20, CNA and V33, CNA, both entered R61's room to toilet him. R61 was transferred from his recliner to the bathroom. R61's incontinent pad in the recliner is wet with urine. R61's back of pants were saturated from the knee up to the waist band. R61 was sat on the toilet. R61's pants were pulled down. R61's incontinent brief was saturated with urine. R61 was stood up. V20 CNA then took a wash cloth that was wet with peri-wash and cleansed R61's rectal area. V20 got another wash cloth with peri-wash and then cleansed the rectal area and the buttocks. V20 failed to cleanse the his thighs, upper buttocks, penis, or scrotum. A new incontinent brief and pants were placed on R61. On 6/6/24 at 10:33 AM, V20 was questioned when R61 was changed last, V20 stated, We got him up this morning so it was right around 6:00 AM because he was trying to climb out of bed. On 6/6/24 at 12:55 PM, V20 was questioned why she did not provide complete incontinent care for R61, V20 stated, I forgot to do the front. On 6/10/24 at 1:39 PM, V1, Administrator, stated that she does expect complete incontinent care to be given. R61's Face Sheet, undated, documents that R61 was admitted on [DATE] with diagnoses of Alzheimer's Disease and Dementia. R61's Minimum Data Set (MDS), dated [DATE], document that R61 is cognitively impaired, always incontinent of bowel and bladder is dependent on staff for toileting, dependent on staff for stand to chair transfer, and transfer to toilet. 2. On 6/6/24 at 9:07 AM, V7, CNA and V20, CNA, both donned gowns and gloves and entered R71's room to transfer R71 from the wheelchair to the bed. R71's incontinent brief was removed. The incontinent brief was wet with urine. R71 was positioned for comfort, covered up, and given the call light. V7 was questioned if R71 was wet, V7 stated, Yes he was. On 6/6/24 at 12:55 PM, V20 was questioned why R71 was not provided incontinent care before covering him up, V20 stated, Did we forget his front? Oh no we forgot care altogether didn't we? R71's Face Sheet, undated, documents that R71 was admitted on [DATE] with diagnosis of Hypertension, Type 2 Diabetes Mellitus, Unspecified Open Wound to right foot, and need for assistance. R71's MDS, dated [DATE], documents that R71 is moderately cognitively impaired, dependent on staff for toileting, and dependent on staff or requires maximum assistance from staff for all mobility. The policy, Perineal Care, dated 7/2017, documents, The purposes of this procedure are to provide cleanliness and comfort to the resident, to prevent infections and skin irritation, and to observe the resident's skin condition. It continues, a. Wet washcloth and apply soap or skin cleansing agent. b. Wash perineal area starting with urethra and working outward. (Note: If the resident has an indwelling catheter, gently was the juncture of the tubing from the urethra down the catheter about 3 inches. Gently rinse and dry the area.) (1) Retract foreskin of the uncircumcised male. (2) Wash and rinse urethral area using a circular motion. (3) Continue to wash the perineal area including the penis, scrotum, and inner thighs. Do not reuse the same washcloth or water to clean the urethra. c. Thoroughly rinse perineal area in same order, using fresh water and clean washcloth. (Note: If the resident has an indwelling catheter, hold the tubing to one side and support the tubing against the leg to avoid traction or unnecessary movement of the catheter.) d. Gently dry perineum following the same sequence. e. Reposition foreskin of uncircumcised male. f. Instruct or assist the resident to turn on his side with his upper leg slightly bent, if able. g. Rinse washcloth and apply soap or skin cleansing agent. h. Wash and rinse the rectal area thoroughly, including the area under the scrotum, the anus, and the buttocks. i. Dry area thoroughly. 11. Discard disposable items into designated containers. 12. Remove gloves and discard into designated container. Wash and dry your hands thoroughly. 13. Reposition the bed covers. Make the resident comfortable.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

Based on interview and record review, the Facility failed to ensure physician's orders were accurately completed and implemented for 1 of 3 residents (R50) reviewed for significant medication error in...

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Based on interview and record review, the Facility failed to ensure physician's orders were accurately completed and implemented for 1 of 3 residents (R50) reviewed for significant medication error in the sample of 44. Findings include: R50's Face Sheet dated 6/5/2024 documents R50 has a diagnosis of Type 2 Diabetes Mellitus (DM). R50's Discharge Medication List Instructions dated 5/29/2024 documents, Insulin glargine (a medication to control blood sugar)-inject 50 units twice a day for diabetic control. R50's Physician's Order Sheet (POS) dated 12/29/2024-6/6/2024 documents Accu checks (blood glucose monitoring) before meal and at bedtime were ordered on 6/5/2024. R50's POS further documents insulin glargine 28 units was order once a day but discontinued (d/c) on 5/29/2024. It continues to document 5/29/2024-5/30/2024 (d/c date) insulin glargine 50 units twice a day. R50's POS documents insulin glargine 28 units was re-ordered on 6/5/2024. R50's Event Report dated 6/5/2024 documents, Description: Lantus (insulin glargine) not administered due to no order since hospitalization return. Description of Error- 5/29/2024-6/5/2024. It further documents the error was found on 6/5/5024 by V2, Director of Nursing (DON). It continues to document, Resident returned from hospitalization with order of Lantus 50 units BID (twice daily). Resident was on 28 units at bedtime at this facility before going to hospital. Order not clarified or inserted. No order for any Lantus in from 5/29/2024-6/5/2024. Resident did not receive any Lantus during this time. R50's Event Report dated 6/5/2024 documents R50's blood sugar was taken at 3:15 PM and was 278 (normal blood sugar is 80-120). It continues to document, Writer called (V30, R50's MD), reported to nurse of resident not receiving Lantus since returning from hospital, due to confusion on orders from hospital of Lantus 50 units BID with an original date of 2022. And nurse states re-inserted order resident was on here at facility before hospital and now not finding order. Writer clarified right dosage with (V30) of 28 units of Lantus at bedtime, which was previous order here at facility for resident and accu checks to be done ACHS (before meals and at bedtime). A1C (a laboratory test to determine long term levels of blood sugars) to be drawn tomorrow as well. Monitor and call if blood sugars are continuously increased. R50's Hemoglobin A1C dated 6/7/2024 documents R50's Hemoglobin A1C was elevated at 8.7 (normal is 4.1-6). On 6/6/2024, V2, Director of Nursing (DON) stated, (R50) is now accu checks before meals and at bedtime. We realized it when she came back from the hospital, she had a different order than when she was here prior. They ordered a 'big jump' on the Lantus. Nurse that was here when she came back was agency. She was questioning it. (V8, Licensed Practical Nurse). We put her back on Lantus 28 units nightly like she was on prior to going to the hospital. They sent her back on Lantus 50 units BID (twice a day) and I didn't feel comfortable with that so we said we would get it clarified the next day using our nursing judgement. Yesterday when I was looking for the accu check there wasn't even an order for Lantus. I put the order back in for the 28 units. I made the daughter aware she missed her Lantus since she came back on the 29th (5/29/2024). She does not get anything orally. I completed a medication error. Her doctor is (V30). On 6/6/2024, at 10:39 AM, V5, R50's daughter, stated, One nurse told me she (R50) wasn't getting her insulin. Her sugars are running high all the time. When she went to the hospital it was close to 300. On 6/10/2024 at 1:13 PM, V4, Assistant Director of Nursing (ADON) stated R50 is a diabetic and she would consider missing her diabetic medication for that length of time to be a significant medication error. On 6/6/62024 at 1:15 PM, V2 stated she would consider missing the insulin for 'about a week' and not being on any other medication for diabetes would be a significant medication error. V2 added that R50 could have potentially gone into DKA (Diabetic Ketoacidosis). The Facility's Policy Obtaining and Following Physician's Orders dated July 2014 documents, It is the policy of (Facility) that physician's orders will be obtained by licensed personnel and followed. If the licensed professional does not in his/her best judgement think that the order is not in the best interest of the resident, he/she has the obligation to further investigate prior to fulfilling the order. If those orders are not followed for any reason, the Physician and Director of Nursing will promptly be notified. It continues, If the licensed person obtaining the order does not agree with the order, he/she must clarify it with the physician and state why he/she thinks this order would not be in the best interest of the resident.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure wheelchair brakes were locked,a gait belt was u...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure wheelchair brakes were locked,a gait belt was utilized during transfers, and smoking was supervised for 4 of 7 residents (R38, R58, R61, R63), reviewed for accidents, in a sample of 44. Findings include: 1. R63's face sheet, dated 6/6/24, documented R63 was admitted on [DATE] with diagnoses of cerebral infarction, diabetes, unspecified abnormalities of gait and mobility, and CHF (congestive heart failure). R63's MDS (Minimum Data Set) dated 4/30/24 documented R63 has moderate cognitive impairment and requires partial/moderate assistance with bed to chair and chair to toilet transfers. R63's fall risk assessment, dated 6/2/24, documented R63 is at high risk for falls. R63's care plan, undated, documented that R63 is at risk for falls. The facility's Fall Prevention Protocol, signed by R63's POA (Power of Attorney), dated 4/30/24, documented, The program consists of the following: 1. Risk assessments are done on all residents to determine what assistive devices may be needed to help promote safety. It continues, make sure that wheelchairs are locked before resident gets up or sits down. On 6/6/24 at 10:25 AM, V14, CNA (Certified Nurse Assistant), and V24, CNA, transferred R63 out of her recliner and into her wheelchair. V24 placed a gait belt around R63's waist and V24 and V14 lifted R63 to a standing position. V24 and V14 then transferred R63 into her wheelchair. V24 and V14 failed to lock R63's wheelchair causing the wheelchair to move backwards during the transfer. V24 and V14 then transferred R63 onto the toilet. V24 and V14 did not lock R63's wheelchair prior to transferring her onto the toilet. 2. R38's face sheet, dated 6/6/24, documented that R38 was admitted to the facility on [DATE] with diagnoses of right above the knee leg amputation, CHF (congestive heart failure), peripheral vascular disease, osteoarthritis, muscle wasting and atrophy. R38's MDS, dated [DATE], documented that R38 is severely cognitively impaired and requires substantial/maximum assistance with transfers. R38's fall risk assessment, dated 5/15/24, documented R38 is at moderate risk for falls. R38's care plan, undated, documented that R38 is at risk for falls related to above knee amputation and history of right-side weakness related to old CVA (cerebral vascular accident). On 6/6/24 at 10:55 AM, V14, CNA and V15, CNA, placed a gait belt around R38's waist and then transferred R38 from her wheelchair onto the toilet. V14 and V15 failed to lock the wheelchair on both sides causing the wheelchair to move back during the transfer. On 6/6/24 at 10:58 AM, V14, CNA and V15, CNA, then lifted R38 off the toilet and then transferred R38 into her wheelchair. V14 and V15 both failed to lock the wheelchair causing the wheelchair to move back during the transfer. On 6/10/24 at 9:45 AM, V1, Administrator, stated that she would expect the CNA's to lock the wheelchairs prior to transferring residents. On 6/10/24 at 9:52 AM, V15, CNA, stated they are supposed to lock both sides of the wheelchair before transferring a resident. On 6/10/24 at 9:57 AM, V6, CNA, stated that she always locks the wheelchair before transferring a resident into it or out of it. On 6/10/24 at 12:20 PM, V31, Corporate Nurse, stated that the CNA's are trained to lock the wheelchairs when transferring residents. The facility's Validation of Competency form, undated, documented, 3. While preparing the resident for transfers, are safe techniques demonstrated by: a. removing the leg rests. b. locking wheelchair wheels (if resident is moving to a wheelchair). The facility's fall prevention protocol, undated, documented make sure that wheelchairs are locked before resident gets up or sits down. 3. On 6/3/2024 at 10:15 AM, R58 stated that she is allowed to smoke unsupervised and keep her cigarettes and lighter. At this time, there was a pack of cigarettes and lighter on R58's bedside table. R58's Care Plan, undated, documented, Problem: I wish to smoke cigarettes and have been assessed. Approach: Nursing to keep cigarettes and lighter/matches in safe area. R58's Smoking Risk Assessment, dated 2/12/2024, documented that R58 is a safe smoker and to follow facility policy. On 6/4/2024 at 12:56 PM, V17, Social Service Director (SSD), stated, Smoking assessments are supposed to be done quarterly. The last one was done in February. I am in charge of updating the care plan too. (R58's) care plan says she is supposed to be supervised but she is pretty independent, so I will update it. On 6/4/2024 at 3:20 PM, V17, stated, I don't really like any one to be unsupervised, but I revised the Care Plan. On 6/6/2024 at 10:10 AM, there were two cartons of cigarettes observed on R58's bed. On 6/6/2024 at 11:03 AM, V3, Activity Director, stated R58 keeps her cigarettes and lighter in her room. R58's Care Plan, dated 6/4/2024 documents, I am alert and able to smoke independently per assessment. The Facility's Smoking Policy and Procedure, undated, documented, Purpose: To ensure all residents are safe while smoking. It continues, Smoking materials, including electronic cigarettes must be secured at the nurses' station when not in use, unless otherwise specified. It further documents, Residents who are determined by the care plan team to be able to smoke without supervision may smoke at will in the designated smoking area. Smoking materials will be returned to the nurse's station and will not be kept in the residents room, unless a secured area or mechanism is available in the residents' room. 4. On 6/6/24 at 9:47 AM, V33, CNA, brought R61 to his room. V33, locked the wheelchair and placed R61's walker in front of him. V33 told R61 to stand up. V33 placed her arm under R61's right underarm and was pulling him up to stand. V33 then with her left hand grabbed the back of his pants and pulled him up more. R61 was turned and placed in the recliner. R61 had a difficult time to stand and was once up he was very unsteady on his feet. V33 failed to use a gait belt for the transfer. On 6/6/24 at 1:50 PM, V33 was questioned as to why she did not use a gait belt while transferring R61, V33 stated, Last week his daughter helped me transfer him and she told me that he stood really well. We did not use a gait belt on him that time. R61's Face Sheet, undated, documents that R61 was admitted on [DATE] with diagnoses of Alzheimer's Disease and Dementia. R61's Minimum Data Set, dated [DATE], document that R61 is cognitively impaired, always incontinent of bowel and bladder is dependent on staff for toileting, dependent on staff for stand to chair transfer, and transfer to toilet. The facility policy, Gait Belt Use, dated 7/2014, documents, It is the policy of (the facility) that gait belts will be used when staff are transferring weight bearing residents or assisting them with walking for the safety of the resident or the employee.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

4. On 06/04/24 at 08:16 AM, V8, Licensed Practical Nurse (LPN) did not perform any hand hygiene prior to getting R14's medications ready to give. V8 then gave R14 her medications she went back to the ...

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4. On 06/04/24 at 08:16 AM, V8, Licensed Practical Nurse (LPN) did not perform any hand hygiene prior to getting R14's medications ready to give. V8 then gave R14 her medications she went back to the medications cart and no hand hygiene was done. 5. On 06/04/24 at 08:19 AM, V8, LPN did not do any type of hand hygiene prior to getting R26's medications pulled up to give. After getting the medication ready R26's was no longer in. On 06/04/24 at 08:27 AM, after giving R26 her medication V8 did not do any type of hand hygiene. 6. On 06/04/24 at 08:50 AM, V4, Assistant Director of Nursing (ADON) proceeded to take R60's blood sugar. She cleansed R60's right pointer finger with an alcohol pad, used a new lancet, stuck R60's finger, and attempted to get enough blood for the test strip. After placing the blood on the test strip, the machine then did not read the strip. V4 removed her gloves went out the med cart to get another lancet to prick R60's finger. V4 applied clean gloves without doing any hand hygiene and then pricked R60's finger again after cleansing it off. She applied blood to the test strip and the glucometer again had an error. V4 went to the medication cart again with her dirty gloves on and came back with the bottle of test strips and the same gloves on. V4 then obtained R60's blood sugar. V4 removed her gloves cleaned up the discarded lancets and test strips from R60's over the bed table, left the room, disposed of the trash, and started working on the computer with no hand hygiene observed. No hand hygiene was observed being done. On 06/10/24 at 11:55 AM, V1, Administrator said she would expect hand hygiene to be done between each resident during a medication pass. On 06/10/24 at 01:10 PM, V2, Director of Nursing (DON) stated she would expect the nurses to perform hand hygiene in-between each resident's meds (medications) and after giving medications. On 06/10/24 at 01:15 PM, V8, LPN stated hand hygiene should be done at least every third or fourth resident especially if you touch the resident you need to wash your hands. The facility's Handwashing policy, revision date of December 2020, documents Policy: It is the policy of this facility that all staff thoroughly cleanses hands with friction, soap, and water to control infection and reduce transmission of organisms. Procedure: Hands should be thoroughly washed before and after providing resident care. Proper handwashing techniques must be followed at tall times. It further documents 8. Hand antiseptic/hand sanitizer as a supplement or alternative to the use of soap and water when hands are not visible solid. Based on observation, interview, and record review, the facility failed to remove soiled linens to prevent cross contamination, perform hand hygiene before donning and doffing of gloves, provide a clean barrier for supplies, and keep supplies clean to prevent the spread of infection for 6 of 17 residents (R14, R26, R60, R61, R62, R71) reviewed for infection control in the sample of 44. Findings include: 1. On 6/6/24 at 9:47 AM, V33, Certified Nurse's Aide, CNA, brought R61 to his room and transferred from his wheelchair to his recliner. R61's back of his pants was saturated. R61 stated that his pants were wet. V33 looked and confirmed they were wet and told R61 that she would tell his aides that he needed to be changed. V33 failed to remove the wet soiled incontinent pad in the wheelchair. On 6/6/24 at 10:30 AM, V20, CNA, and V33 entered R61's room to toilet him. V33 put on gloves without hand hygiene. R61 was transferred from his recliner to the bathroom. R61's incontinent pad in the recliner is wet with urine. R61's back of pants were saturated from the knee up to the waist band. V20 put on gloves without hand hygiene. After completing care, R61 was transferred back to his wheelchair onto the soiled incontinent pad from earlier. The soiled incontinent pad from the recliner was never removed. On 6/10/24 at 1:39 PM, V1, Administrator, stated that she does expect the soiled linens to be changed, hand hygiene performed before putting on gloves, and after removing them. 2. On 6/6/24 at 10:00 AM, V7 CNA and V20 brought R62 to her room to toilet her. V7 and V20 donned gloves without hand hygiene before. R62 was transferred to the toilet. R62's incontinent brief was pulled down. It was dry. R62 urinated on the toilet. R62 was stood back up. V20 wiped R62 with toilet tissue and her brief and pants were pulled up. R62 was transferred back to the wheelchair and then into her recliner. V20 removed her gloves and then operated the remote control for the recliner for R62's comfort. 3. On 6/6/24 at 11:55 AM, V2, Director of Nurses, (DON) and V4, Assistant Director of Nursing, ADON, entered R71's room. Both were wearing gowns and gloves. V4 provided pressure ulcer treatments to 5 different pressure ulcers on R71. V4 placed the gauze pads, wound cleanser, and the medi-honey directly on R71's bed. V4 at one point of the treatments placed all the supplies on a soiled incontinent pad. On 6/6/24 at 4:00 PM, V1, Administrator, stated that the supplies should always be placed on a clean surface. On 6/10/24 at 10:52 AM, V4, was questioned why she did not put down a clean barrier for R71's pressure ulcer treatment supplies, V4 stated, I just took this position three weeks ago. I came from a hospital. V4 was questioned if the supplies were just for R71 or if they were put back into the treatment cart, R71 stated, They are the treatment carts supplies. The policy Infection Control, dated 7/2017, documents, It is the policy of (facility) to make every effort to prevent the spread of infection in the facility. It continues, 4. Staff will use proper glove and hand washing technique. 5. Staff will use proper linen handling technique. The policy Handling of Laundry and Bedding, Soiled, dated 3/24/2020, documents, 3. Deposit soiled briefs or under pads in specially designated laundry hampers or waste containers. The policy Wound Management Program, dated 2/26/21, fails to document the use of a clean surface barrier.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to remove expired medication and glucose control solution from refrigerator and medication cart and date multi dose insulin pens...

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Based on observation, interview, and record review, the facility failed to remove expired medication and glucose control solution from refrigerator and medication cart and date multi dose insulin pens after opening. This failure has the potential to affect all 69 residents residing at the facility. Findings include: 1.On 06/03/24 at 09:40 AM, during the inspection of the medication room refrigerator, it contained a vial of Tuberculosis (TB) solution observed to be open and there was no date noted on the box or the vial. V8, Licensed Practical Nurse (LPN) said the TB solution is used on everyone in the facility and the vial should be disposed of 30 days after opening. On 06/03/24 at 09:45 AM, there was a bottle of Azithromycin oral suspension 200mg (milligrams) per 5ml (milliliter) observed in the refrigerator that did not have a name or date on the bottle. The directions on the bottle states it should be destroyed after mixing use within 10 days. There was a 5ml multi dose vial of Influenza vaccine 2023-2024 opened with no open date on the bottle or box and had an expiration date of May 28th, 2024. On 06/03/24 at 09:53 AM, there was floor stock Bisacodyl medicated laxative suppositories with an expiration date of 12/2023 was observed in the refrigerator that had seven out of 12 suppositories left in the box. V8 verified they were expired. She said if there is no name on the suppositories then they are floor stock. 2.On 06/03/24 at 09:56 AM, B Hallway medication cart was inspected and contained the following: - Lantus insulin Pen for R63 with no opened date. - Lantus insulin Pen for R16 with no opened date. - Lantus insulin Pen for R43 with no opened date. On 06/03/24 at 09:56 AM, V8 verified there were no open dates on the insulin pens, and she stated they should be destroyed after 28 or 30 days. She said some are 28 days and some are 30 days. On 06/03/24 at 11:05 AM, C hallway medications cart was inspected and contained the following: - Aspirin 325 mg (milligram) enteric coated tabs with the expiration date of 4/24 were observed in the cart. - (Brand Name) Glucose control solutions were observed in the cart. The level 2 solution was observed to have an expiration date of 01/17/2023 and the level 3 solution was observed to have an expiration date of 01/18/2023. On 06/03/24 at 11:11 AM, V9, Registered Nurse (RN) stated he isn't sure when the quality control checks are done on the glucometers, he said he just knows they aren't done on day shift. V9 verified the expiration dates on the solution bottles and box. On 06/10/24 at 11:55 AM, V1, Administrator stated she would expect the Director of Nursing (DON), or Assistant Director of Nursing (ADON) would be checking the refrigerator for anything expired, medications unlabeled, and for the resident's insulin pens to have an open date on them. On 06/10/24 at 01:10 PM, V2, Director of Nursing (DON) she would expect the nurses to put the date on the insulin pen after opening it. She said TB solution is good for 30 days after it is opened. V2 said she has been checking the medications room for expired meds and when the night nurse has time, she will do it. The facility's Storage of Medications, revision date of 05/01/2018, documents Policy Medications and biologicals are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier. The medications supply is accessible only by licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. It further documents Expiration Dating C. Certain medications or package types, such as IV solutions, multiple dose injectable vials, ophthalmic, nitroglycerin tablets, blood sugar testing solutions and strips once opened, require an expiration date shorter than the manufacturer's expirations date to insure medication purity and potency. It also documents D. 2) Drugs dispensed in the manufacturer's original container will carry the manufacturer's expiration date. Once opened, these will be good to use until the manufacturer's expiration date is reached unless the medications are: In a multi-dose injectable vial An ophthalmic medication An item for which the manufacturer has specified a usable life after opening. E. When the original seal of a manufacturer's container or vial is initially broken, the container or vial will be dated. 1. The nurse shall place a date opened sticker on the medication and enter the date opened and the new date of expiration (NOTE: the best stickers to affix contain both a date opened and expiration notation line). The expiration date of the vial or container will be [30] days unless the manufacturer recommends another date or regulations/guidelines require different dating. It also documents H. All expired medications will be removed from the active supply and destroyed in the facility, regardless of amount remaining. The medication will be destroyed in the usual manner. The Long Term Care Facility Application for Medicare and Medicaid, CMS 671, dated 06/03/24, documents that the facility has 69 residents living in the facility.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to properly store and label foods with open dates, secure hair during meal preparation and service, and utilize hand hygiene to ...

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Based on observation, interview, and record review, the facility failed to properly store and label foods with open dates, secure hair during meal preparation and service, and utilize hand hygiene to prevent food contamination and/or borne illness. This failure has the potential to affect all 69 residents residing at the facility. Findings Include: 1.On 06/03/24 at 09:13 AM, the standup freezer was inspected and contained: - An open box of frozen pancakes with no open date and the inner bag with the pancakes in it was not sealed. - One box of maple sausage links with a date of 4/16 (arrival date) that was open, and the inner bag was not sealed in any way. There were two boxes of maple pork sausage links dated 5/14 (arrival date) in the freezer that were open and in the inner bag was not sealed or secured/tied up. On 06/03/24 at 09:20 AM, the walking refrigerator was inspected, and it contained: - A gallon of milk that was open with no open date on it. - On one of the shelves there was a bundle of celery that was not in any kind of bag or storage container and the there was an open box of lettuce, and the inner bag was not sealed. On 06/03/24 at 09:23 AM, the deep freezer in the storeroom was inspected and contained: - A large container of strawberry cheesecake ice cream that was open with no open date on it. On 06/03/24 at 09:23 AM, V10, Dietary Manager said he didn't date the ice cream when he opened it. He said came in another box that had multiple containers of ice cream in it and they just took it out. 2.On 06/03/24 at 11:50 AM, V11, Cook, had a beard. V11 was wearing a hairnet, but he did not have on a beard guard. On 06/03/24 at 11:55 AM V12, Dietary Aide had her hairnet on but did not have it covering her bangs. V13, Dietary Aide had on her hairnet, but she had hair hanging out all around her face and neck. 3.On 06/03/24 at 11:58 AM, V11, [NAME] washed his hands got a pair of gloves from the box but did not put them on. He proceeded to place lids on the food that was on the steam table, removed aluminum foil from food that was on the steam table and covered them with lids. He then put on the gloves he had gotten form the box a few minutes earlier and donned them. He then removed the lids covering the food, moved plates from on top of the steam table lower so he was able to reach them and began to serve the food. On 06/03/24 at 12:09 PM, V13, Dietary Aide went into the refrigerator and retrieved a gallon of milk. V13 then got a pair of gloves out of the box and donned them with no hand hygiene done prior to putting on the gloves. V13 began to set up meal trays and liquids for the residents. On 06/03/24 at 12:11 PM V11 was observed going back to the storeroom to get a resident a bag of chips with his gloves on then came back and started serving food with the same gloves and no hand hygiene was done. On 06/03/24 at 12:17 PM, V11 walked over in the dishwashing area, touched the wall, walked around the other end of the kitchen, back over to the serving area, and then began to serve food with no hand hygiene or glove change done. On 06/03/24 at 12:18 PM, V13 was observed opening the microwave meal and putting in the microwave for a resident with her gloves on then came back over to the food prep area and with the same gloves on filled a cup with ice. Then at 12:20 PM she removed the meal from the microwave with the same gloves and placed it on a tray. At 12:21 PM, she removed her gloves, got more trays, got new gloves, and donned them without doing any type of hand hygiene. On 06/10/24 at 11:15 AM, V10 stated he would expect the kitchen staff to always have their hairnets on and it should be covering all their hair. He said he would expect anyone with a beard to have their beard covered also. V10 stated he would at the very least expect someone who was working with the food then goes to the back to get something for a resident to do hand hygiene (hand sanitizer) and change their gloves before starting to serve trays again. V10 stated he would expect an open box to be dated with the open date and the inner bag to be twisted and tied off, so the food doesn't fall on the floor. On 06/10/24 at 12:00 PM, V1, Administrator, stated she would expect the kitchen staff to have their hairnets on and if they have a beard to have it covered up with something even if it is with a facemask upside down. She would expect any open food in the freezer to have an open date on it and for the bag to be tied up and not be left open. The facility's Cleaning and Sanitation policy, revision date of January 2012, documents Policy: The kitchen will be maintained in a clean and sanitary condition. The state and/or federal food code will be maintained on file within the food service department and will be the basis of all sanitation and food safety practices. Procedure: 1. The best way to prevent contamination of food or food surfaces is to frequently wash hands. Hands should be washed before starting work, after coughing or sneezing, after handling garbage, picking up an article off the floor, after using the toilet, after smoking, after handling soap and detergents, after touching your hair or face and after all breaks. Thorough hand washing is done using soap and warm water and scrubbing hands together vigorously (20 seconds) and then rinsing them well. Dry hands with a paper towel and turn faucets off using the paper towel instead of clean hands. 2. Hairnets or hair coverings will be worn at all times. It further documents 9. Unused food will be covered, timed, labeled, and dated with their content. All potentially hazardous unused food or leftovers will be cooled following the Two-Stage Cooling Method. The Long-Term Care Facility Application for Medicare and Medicaid, CMS 671, dated 06/03/24, documents that the facility has 69 residents living in the facility.
May 2024 11 deficiencies 2 IJ (1 facility-wide)
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0700 (Tag F0700)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to use alternatives to bed rails, and assess and monitor ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to use alternatives to bed rails, and assess and monitor for risks including injury and entrapment related to the use of bed rails for 3 of 3 residents (R7, R10 and R6) reviewed for bedrails in the sample of 11. This failure resulted in an Immediate Jeopardy when R7's right arm was caught in the bedrail during care resulting in R7's fractured arm and decline in R7's overall physical condition. In addition, R10 was observed several times with her arm through the right bedrail on her bed. R10's documented history of dementia with behavior disturbances, hallucinations, and psychiatric history put R10's entrapment of her right arm through the bedrail at an increased risk of injury. The Immediate Jeopardy began on 4/21/24 when during care, R7's right arm was caught in the bedrail and R7 sustained a closed distal fracture to R7's right humerus. R7 had a known history of grabbing the siderail with a death grip. R7's Care Plan documents to ensure bed rails are padded to prevent injuries. R7's Assessment did not address any risks related to bed rail use. V1, Administrator, V12, Director of Nursing, V10, Social Service Director, V43, Regional Director of Operations and V44, Regional Clinical Director was notified of the Immediate Jeopardy on 5/21/24 at 11:43AM. The surveyor confirmed by observation, record review, and interview that the Immediate Jeopardy was removed on 5/23/24, but noncompliance remains at Level Two while the facility continues to educate all staff and evaluate the effectiveness of the in-service training. Findings include: 1. R7's undated Face sheet documents R7 was re-admitted on [DATE] with a diagnoses of dementia, primary osteoarthritis right and left knee, age related osteoporosis, dorsalgia, unspecified hearing loss, history of falling, dependence on wheelchair, contracture of muscle, multiple sites, contracture, left and right hip, left and right knee, unspecified fracture of shaft of humerus, right arm, sequela, and dysphagia. R7's Physician Order Report dated 11/19/2018-5/13/2024 does not document an order for bedrails. R7's Progress Notes dated 4/21/24 at 5:21PM documents: staff called writer to res (resident) room stating that while changing and dressing res before dinner, she hooked her arm in the bed rails when turning and there was a pop. Writer went to assess and found res laying in the bed on her left side, there is a large area between the right shoulder and right elbow to be raised about 2 inches. Res is able to move fingers. Does not appear to be in pain; does not appear to be in distress. Ambulance was called and res is being send to ER for eval and tx (treatment). Writer left message for POA as there was not answer. Writer spoke with emergency contact and informed of above. He states he will meet res at ER. Ambulance provider en route to transport. R7's Minimum Data Set, dated [DATE] documents R7 has short- and long-term memory problems, Brief Interview for Mental Status is left blank, and severely impaired decision making. The MDS documents R7 uses wheelchair with no impairment to upper extremities and impairment on both sides of lower extremities and is dependent upon staff for activities of daily living. R7's MDS further documents R7 requires substantial/maximal assistance for rolling left and right. R7's Care Plan dated 4/18/24 documents an approach start date of 10/6/2022 I prefers to have upper bilateral ¼ rails up while I am in bed to reduce anxiety so I can assist myself when I am able with turning and repositing. The Care Plan further documents an approach start date of 10/5/2022 Siderails: ¼ up x2 to enable bed mobility. I lay on the very edge of my bed. I even scoot down past my rails or with my head down towards the foot board. On 7/8/2022 an approach to talk to me while providing care. There are no risk versus benefits documented for the use of R7's. The 4/21/24 Approach documents to ensure bed rails are padded to prevent injuries (Day of injury). R7's Most recent side rail Assessment, dated 1/6/24, documents type of slide rails indicated: both to allow for increased bed mobility, safety risk with use of side rails none. There is no side rail assessment for the quarterly 4/2/24 reporting period. R7's Progress Notes dated 4/21/24 documents R7 went out to hospital per family preference after R7 had hooked her arm in the bed rails when turning and there was a pop and returned on 4/22/24 with a closed displaced fracture on the shaft of the right humerus. R7's emergency room Radiology report dated 4/21/24 documents: History: Patient rolled in bed and arm caught in rail. Obvious deformity. Findings: There is an overriding apex laterally angulated midshaft fracture of the humerus. The proximal humerus is not visualized in entirety given the patients limitation with positioning. Distal humerus on a single view is grossly unremarkable. Impression: Suboptimal position given patients body habitus however there is a overriding angulated midshaft humeral fracture. R7's emergency room record documents R7 was treated for a closed displaced transverse fracture of the shaft of the right humerus and received 2mg (milligrams) Morphine IVP (intravenous push), 50mcg (micrograms) Fentanyl IVP and Zofran 4mg IVPR. R7 was sent back to the facility with hydrocodone/acetaminophen liquid 10mg/325mg/15ml, take ten (10) ml orally every 6 hours for 3 days. R7's Facility Reported Incident Report dated 4/22/24 documents, the caregiver stated that they were providing incontinent care and depressing the resident to go to the dining room for dinner. The resident's arm had slipped between the siderail and her mattress. The CNA (Certified Nurse's Assistant) stated they heard a pop from residents' arm. Upon immediate assessment by the RN, a 2 cm raised area was noted between the resident's right shoulder and R7's elbow. R7 displayed no signs of pain or discomfort during assessment. MD was notified of incident and orders were received to send to ER for further assessment of resident injury. R7's Power of Attorney was notified and stated would meet resident at the ER. The ambulance was then called for transport. R7 returned to the facility at approximately 9:00PM with diagnosis of a closed, displaced fracture of the shaft of her RT (right) humerus. R7 had a splint in place an new orders for pain medication. R7 received pain medication while she was in the hospital. R7 has a follow up appointment with Ortho MD in 1 week. R7's Witness documentation, undated include an undated statement from V25, CNA documents I (V25) checked and changed her (R7) by myself. (V34, CNA) was walking by when I asked for help for the transfer. We started transfer with (V34) on residents left and I was on her rights. I had her cradled with her arm around me when we went to lift up and we heard a snap. V34 went and got nurse. R7's Witness documentation dated 4/21/24 written by V34 documents I was asked by (V25) to help transfer a resident to her wheelchair. We had her on the side of the bed about t transfer when the arm she had around V25 (her right) grabbed for the siderail, but her arms was stuck, and we heard a pop. We immediately laid her down while V25 supported her arm, and I went and got a nurse. R7's Witness documentation, undated, statement from V41, CNA documents I walked in with the nurses saw residents' arm. I said I would assist with getting her (R7) in a gown because the nurses were on the way to send her out to hospital. R7's Progress Notes dated 4/27/24 documents pain medicine given with morning med administrations, as pain was evident upon repositioning. R7 did eat some breakfast and drank some med pass with meds. R7's Progress Notes dated 4/28/24 documents pain medicine given with morning med administration, as pain continues to be evident upon repositioning. R7's Progress Notes dated 4/30/24 documents .splint intact to RUE. Noted edema to right arm. R7's Progress Notes dated 4/30/24 documents .medicated for pain this am, splint in place. arm swollen and discolored . R7's Progress Notes dated 5/2/24 and 5/4/24 documents R7 arm remains edematous and discolored. R7's Progress Notes dated 5/5/24 documents: Tylenol given for slight temp tonight. R7's Progress Notes dated 5/6/24 documents R7 not responding as normal. BP (blood pressure) 117/62, P (pulse) 104. Daughter notified of change in condition. R7's Progress Notes dated 5/7/24 documents at 1:20PM, R7 still not responding well. Holding food and drink in her mouth. Decision made to keep resident here and just keep R7 comfortable. At 7:39PM, Progress Notes continue R7 condition appears to be declining. No response to verbal or tactile stimuli. Vitals stable. No s/s of discomfort noted. Daughter leaving at this time. To call if any changes. R7's Progress Notes dated 5/8/24 documents R7 continues to be unresponsive. Family members here this morning. R7 is unable to accept anything by mouth. Family was asking for pain medication, so writer went into room and discussed in detail why Hospice is worth consideration in this scenario. Family said they would reach out if they wished to discuss further. R7's Progress Notes dated 5/8/24 at 12:21PM, documents writer went and spoke with family about Hospice. They would like to go ahead and move forward with hospice. They would like to keep her comfortable as much as possible. Writer is working on faxing information and getting and order from the Dr. for hospice. R7's Physician Order Sheet documents on 5/8/24: hospice to eval and treat. R7's Progress Notes dated 5/8/24 at 6:58PM, R7 admitted to hospice. R7's Visit Note Report dated 5/8/24 documents: Hospice start of care. R7's Visit note further documents: indicate clinical evidence of advancing illness: change in level of consciousness, decline in systolic blood pressure relative to baseline, decreasing oral intake, recent decline in functional status, worsening vital signs. Indicate existing equipment/supplies present in the home (mark all that apply): bedrails, hospital bed, Hoyer lift, overbed table oxygen concentrator. Narrative: R7 is a [AGE] year-old female patient residing at facility coming on to service with the primary diagnosis of Alzheimer's disease secondary diagnosis of dementia co morbidity to include right humorous fracture. R7 was diagnosed with dementia and Alzheimer's approximately 5 years ago, however 2 weeks ago, patient had a fracture of her right humorous that could not be fixed surgically. R7 was returned to the nursing home. R7 has had a steady decline since patient has been NPO (nothing by mouth) for the past 2 days. Minimally responsive upon admission, R7 is now comatose, R7 lungs clear with rapid shallow respiratory rate of 40. Absent bowel sounds, heart sounds are unable to be heard. Blood pressure, unable to be taken. R7 has bilateral lower extremity mottling up to her knees from her toes. R7 had a BM (bowel movement) time 2 today, severe temporal wasting noted, patient place on 3 liters of oxygen per nasal cannula . R7's Progress notes dated 5/8/24 at 10:06pm documents R7 transitioned at 1916 with family by her side. Hospice nurse was called who then called the coroner. Granddaughter was on the way to facility so writer told hospice nurse she would call when family was ready. Funeral home was then called at 2120 and picked up at 2149. On 5/14/24 at 2:40 PM, V25 CNA, was questioned how the injury to R7's right arm occurred. V25 stated that R7 was extremely contacted with her knees bent up and her spine was like a C shape. V25 stated that he had provided incontinent care for R7. V34 CNA came in and was going to assist me with transferring her to her wheelchair. I was holding onto R7's knees because she was extremely contracted, and she was on her back. R7 had her right arm above her head, and she was holding onto the side rail. While V34 had her back turned putting on gloves. R7 then reached and pulled herself with the left arm onto the opposite side rail very quickly and then we heard a pop. V25 was asked again to explain how this happened. V25 stated that it happened very quickly. He stated that he was not sure and his explanation of what happened changed multiple times. V25 was questioned about his written statement and why his written statement did not match his explanation of events. V25 became very nervous, began sweating, stating he was beginning to have a panic attack, because the event was just so horrible, he is having PTSD (post-traumatic stress disorder) flash backs. V25 then stated that he was told to lie on his written statement of events because everyone knew that he transferred her using a dead man lift (a lift where 2 people are used, each put an arm under R7's arm and the knee.) to transfer her. V25 stated that he felt it was much safer for her because with movement she would grab onto anything she could get her hands onto. V25 stated she would grab the mechanical lift straps, one time she got one strap unhooked, she would flip around and almost throw herself out of it. V25 stated that the facility did not want to get him in trouble that is why he was told to lie. V25 stated that she was not hurt during transfer because they had not started the transfer yet because he was waiting for V34. During this conversation, V25 continued to be upset, exhibit shallow breathing, sweating and turning red. The interview was stopped to get V25 assistance for his panic attack. After the interview, it still remained unclear as to exactly what happened to R7 because R25's recollection of events kept changing. On 5/14/24 at 6:00 PM, V34 CNA stated, Before supper I was helping (V25) get R7 ready for supper. She always grabs the side rail. She was on her back. She puts her arm through the side rail but we were getting ready to sit her up so we could transfer her. V25 had (R7) up to about a 30-to-40-degree angle. She wasn't all the way up yet. I was at the foot of the bed. I looked down for a second. I was fixing my pants or my shoe. I then heard a pop. I guess she threw her arm in there and moved and then it popped. I did not have my back turned. I was not putting on gloves. (R7) always uses the dead man carry lift to transfer. She is just unsafe for the full mechanical lift. She moved around so much, and she would grab onto anything. I was told that Physical Therapy made her a dead man lift. On 5/14/24 at 2:50 PM, V14, Director of Nurses, stated, (V25 and V34) told me they were changing (R7), and she got a hold of the side rail and then she rolled, and the arm popped. (R7) was a (full mechanical lift) with 2 people. I never heard they were dead man lifting her. I would not be ok with that. On 5/17/24 at 9:59AM V14, Director of Nursing stated she wasn't here when R7's fractured arm occurred. V14 stated she was told that R7 was in bed and two staff members were changing R7 and when they went to turn R7, they heard a pop. V14 stated R7 was known to grab rails even when she was sleeping and had a death grip on the side rails. V14 stated she guessed there was risk of R7 having side rails with her grabbing them and not letting go was injury or entrapment. V14 stated she was unaware that V25, CNA was told to lie on the incident report. V14 stated she expects the risk versus benefits to be assessed and documented. On 5/21/24 at 9:20AM, V1, Administrator stated she did not interview anyone else for R7's investigation and she probably should have. V1 stated she just believed what staff said. On 5/13/24 at 10:25 AM, V14, Director of Nurses, stated R7 was [AGE] years old, total care and had been that way for a while. V14 was questioned if she knew R7's admitting diagnosis for hospice since she was recently admitted to hospice and past on 5/8/24, V14 stated, I don't know but since the break she just went downhill. On 5/13/24 at 3:00 PM, V18, Registered Nurse (RN), stated, (R7) was total care and dependent on staff. I was here when her arm was broken. The CNA came running to me stating We need you. We think her arm is broken. She was lying on her left side. It was evident that her arm was broken. They told me that it happened while getting her up. She had a habit of wrapping her arms around the side rail. I think it was for security. I think her arm was caught in the side rail. I called her family and 911 immediately to get her to the hospital. I honestly can't say if her fracture exacerbated her death. On 5/14/24 at 9:10 AM, V2, RN, stated, I have never known (R7) to wrap her arms around the side rails. She would grab onto them. I think the CNAs might have gotten too forceful in removing her hand or it happened while turning her in bed. Ever since I have worked there, (R7) has always been picked up by 2 staff on each side of her. She was very light and contracted. A (mechanical lift) has never been used on her. I think a lift would have been more dangerous because the way she grabbed, flipped, and her contractures. R7 had been stable for the past 6 months. She came back from the hospital with pain. It was very painful for her. She did have Norco for the pain which helped. She very quickly declined, went on hospice, and passed away. I was afraid we would not get her on hospice fast enough to even help her. On 5/15/24 at 5:15 PM, V2 stated that R7 had 1/4 side rails when the fracture happened, and the side rails remained on her bed after her return. V2 stated that when R7 returned from the hospital she was in a lot of pain. On 5/16/24 11:25AM V39, Certified Nurse Assistant (CNA) stated she cared for R7 and knew her well. V39 stated R7 has always had side rails on her bed and is not aware of any alternative to the side rails that have been tried. V39 stated she put mesh padding on side rails once by herself because R7 always had a death grip on side rails, but R7 was still able to get through to grab the side rails so it didn't last long. V39 stated R7 always found her way to grab the side rails. V39 stated because R7 had a death grip on the side rails you needed to verbally cue her multiple times, take your time with her. V39 stated she felt R7 was scared with rolling and that's why she always was hanging on side rails. V39 stated everyone in the building except one resident has side rails. V39 stated there has been no other interventions put in place prior to side rail use. On 5/16/24 at 11:40AM, V18, Registered Nurse stated she cared for R7 routinely and the side rails have been on her bed as long as I can remember, and she has worked here for years. V18 stated there have been no alternative to side rail that was attempted that she is aware of. V18 stated R7 rolled around on her. V18 stated R7 was always hanging on the bedrail all the time. When asked if R7 was at risk for entrapment in the side rail, V18 stated she guessed it could happen to anybody- then stating, I'm sure that could happen. On 5/16/24 at 1:37PM, V28, CNA stated R7 had side rails up the whole time she was here and had a firm grip. V28 stated R7 was a 2 person Hoyer lift. V28 stated there were no alternatives to help turn and reposition R7 but that covers were put on and didn't help, R7 found her way around them to grab side rails. On 5/17/24 at 10:19AM, V1, Administrator stated R7 was being provided care from V25, CNA and when they rolled R7, V25 was cradling R7 and R7's arm was over V25's head and they heard a pop and R7 's arms had been caught in the side rails while positioning her. V1 stated R7 used the side rail and held on for dear life and that staff would sometimes have to pry R7's hands off the siderail. V1 stated knowing R7's history, staff should put a pillow or something to prevent R7 from grabbing side rails during care, or in a perfect world, put the side rail down while providing care. V1 stated she was not aware that V25 told the survey team that he was instructed to lie about his written statement and what happened with R7 and that they should know better than that.V1 stated there are known risk associated with side rails use such as entrapment and the facility is only approved for quarter rails and V1 expects assessments for side rails to be accurately and completely filled out. V1 further stated she expects staff to intervene when a resident arms or legs are in a siderail. On 5/15/24 at 10:38 AM, V1, Administrator, stated that R7 does not have a Side Rail Assessment and has never had a Side Rail Assessment completed. V1 further stated that a resident should have a Side Rail Assessment upon admission and then quarterly. 2. R10's undated Face sheet documents R10 was admitted on [DATE] with a diagnoses dementia with other behavioral disturbances- with hallucinations polyosteoarthritis, age related physical debility, history of fall, mixed receptive-expressive language disorder. R10's Physician Order Report dated 4/21/2024-5/13/2024 does not document an order for side rails. R10's Progress Notes dated 3/1/24 at 1:50PM documents R10's medical doctor notified of increased agitation/hallucinations during the evening ad night. R10 noted to scream that someone is in her room trying to kill her and take her things. Noted to throw things in her room. Comes out to hall yelling for help to get them out of her room. R10's Minimum Data Set, dated [DATE] documents R10 has short- and long-term memory problems, Brief Interview for Mental Status was unable to be completed, moderately impaired decision making, and the ability to understand others is coded a 2: sometimes understands. The MDS documents R10 has behavior symptoms directed towards others and that R10's current behavior status as a two (2): worse. The MDS further documents R10 uses a walker and wheelchair with no impairment to upper extremities and impairment on both sides of lower extremities and is independent with rolling left and right in bed. R10's Care Plan dated 3/28/24 documents to keep environment free of clutter and obstacles to reduce risk of injury with a start date of 4/30/24. R10's Care Plan further documents behaviors symptoms: resident exhibiting problems as seen by making disruptive sounds, hallucinations and delusion, pressure ulcer/injury: ensure proper body alignment when in bed or chair to reduce pressure, activity of daily living function status: start date 10/12/22 siderails: 1/4 rails up as per doctors' orders for safety during care provision to assist with bed mobility. Observe for injury or entrapment related to side rail use. I need to have 1/4 siderails x2 up to assist me with getting around my bed. R10's Most recent Side Rail assessment dated [DATE] documents type of side rails indicated: both to allow for increased bed mobility, safety risk with use of side rails none. There is no side rail assessment for the quarterly 4/2/24 reporting period. On 5/16/24 at 1:45PM, R10's door was shut. Upon entry with V28, CNA, and V39, CNA, R10 was observed to be laying in her bed and her right arm was through the right-side rail. R10's body was adjacent to the side rail and the side rail was all the way up to R10's shoulder. R10 began moving and extending her right arm to point at an object in her room though the side rail. V28 stated they keep R10's door shut all the time because she hallucinates and yells out. R10 stated she didn't have lunch and that people were trying to kill her. V28 went and got R10 ice cream and redirected R10 multiple times to move her (R10's) arm through the side rail to hold the ice cream. On 5/17/24 at 7:53AM, R10 was in her bed with her right arm through the side rail up to her shoulder eating breakfast with her right hand. R10 requested staff assistance and this surveyor went to get V2, Registered Nurse. V2 checked on R10 and R10 was confused about where her stuff was. When asked if R10 was normally positioned with her right hand through the side rail, V2 stated that he had seen R10 like that before. V2 stated the side rails would be a risk for R10 due to her cognition and psychiatry/behavior history and that any object is a risk to her, stating R10 has pulled all the baseboards off, and it wouldn't surprise me if she had a drawer pulled apart even. During this time, it was noted R10's baseboards were gone. On 5/16/24 at 3:10PM R10's side rails were measured at 17 3/4 inches wide and 3 1/2 inch tall, and the bottom portion as 22 3/4 inch wide and the top 3 1/2 inch wide. On 5/17/2024 9:46AM V40, Assistant Director of Nursing stated she just took this position and started 5/13/24. V40 stated every occupied bed in facility has siderails and thinks they are ¾ rails. V40 stated risk of having side rails could be getting stuck in between, ones that can't or are not independent, and that limbs and head can get stuck. V40 stated she is not aware of alternatives to the side rails due to just starting. On 5/17/24 at 9:59AM V14, Director of Nursing she expects the risk versus benefits to be assessed and documented. V14 stated she came from the hospital, so she didn't realize you needed an assessment for side rails. V14 stated R10 has a lot of psych issues and is schizophrenic and she expects staff to move R10's or any residents arm out of the side rail if they saw that. V14 further stated R10 can get agitated but she expected staff to redirect R10 and assist R10 to scoot over in bed away from side rail. On 5/17/24 at 10:19AM, V1 Administrator stated there are known risk associated with side rails use such as entrapment and the facility is only approved for quarter rails and V1 expects assessments for side rails to be accurately and completely filled out. V1 further stated she expects staff to intervene when a resident arms or legs are in a siderail. V1 stated R10 does whatever she wants and sometimes it is hard to redirect her, but she still expects staff to ensure she is safe. V1 state the side rails are a risk to R10. On 5/21/24 at 3:45PM, V1 stated the facility reassessed R10 for side rails use and according to their assessment R10 should have never had side rails on to begin with. On 5/16/24 at 9:30 AM, V1, stated that she is unable to locate a side rail policy. V1 stated, I have had 4 people working on it since yesterday afternoon and they still cannot locate one. On 5/17/2024 9:35AM V1 was asked again if the facility had a side rail policy and V1 stated they do not have a policy on siderails. The facility provided an abatement plan on 5/21/2024 at 1:20pm to remove the immediacy. The survey team reviewed the abatement plan and was unable to accept the plan to remove the immediacy. The abatement plan was returned to the facility for revisions. The facility presented a revised abatement plan on 5/21/2024 at 1:40pm and the survey team accepted the abatement plan on 5/21/2024 at 3:35pm when the facility took the following actions to remove the immediacy: 1. V24, Maintenance Director completed bed gap measurement and assessment for entrapment zones per FDA guidance for all residents' beds with side rails. All bed rails were in compliance on 5/21/2024. 2. V24, Maintenance Director completed side rail audit to ensure they are compatible with bed on 5/21/2024. 3. V14, Director of Nursing and V10, Social Service Director audit of side rails used as a restraint or enabler with completed pre restraint assessment form, side rail assessment form, side rail usage assessment and side rail consent on all residents to ensure least restrictive alternatives on 5/21/2024. 4. V14, Director of Nursing and V10, Social Service Director audit and update care plans for residents using side rails regardless of used as enabler or restraint and for any other residents with restraints other than side rails. Care plans include medical symptoms justifying use of restraint, type of restraint used, frequency, durations, circumstances for when it is to be used, interventions to address potential or actual complications from restraints use such as increase incontinence, decline in ADLs or ROM, increased confusion agitation or depression completed on 5/21/2024. 5. V14, Director of Nursing and V10, Social Service Director audit completed of physician orders for side rails and correct as needed to include medical symptom being treated, type of restraint, frequency of releasing the restraint completed on 5/21/2024. 6. V43, Regional Director and V44, Regional Director reviewed and updated Bed Rail Maintenance and Installation and Entrapment Prevention, Restraint Reduction Program, Restraint Policy, and Restraint Usage Guide. 7. Education to clinical staff currently in the facility on 5/21/2024 conducted by V1, Administrator, V14, Director of Nursing and V10, Social Services Director on Restraint Policy, Restraint Reduction Program, and Restraint Usage Guide. 8. Education to V24, Maintenance Director completed on 5/21/2024 by V56, Corporate Director of Environmental Services. Education Plan: 1. Education to clinical staff currently in the facility on 5/21/2024 conducted by V1, Administrator, V14, Director of Nursing and V10, Social Services Director on Restraint Policy, Restraint Reduction Program, and Restraint Usage Guide. 2. Education to all clinical staff prior to next working shift conducted by V1, Administrator, V14, Director of Nursing and V10, Social Services Director on Restraint Policy, Restraint Reduction Program, and Restraint Usage Guide. Education to V24, Maintenance Director completed on 5/21/2024 by V56, Corporate Director of Environmental Services. QA component: 1. V24, Maintenance Director will complete bed gap analysis quarterly and whenever new enabling or restraint device applied. 2. V14, Director of Nursing will complete audit of small sample of resident daily x 1 week, 2x a week x 2 weeks and weekly for 3 months to ensure resident safety with enablers or restraints, care plan current, physician orders current and appropriate documentation in place. 3. V1, Administrator will review audits weekly to ensure compliance. The immediate jeopardy was determined to not be removed on 5/22/24 upon review of the implementation of the facility's abatement plan. The surveyor confirmed through observation, interview, and record review that the facility did not implement appropriate measurements of Zone 1 of the siderails. The survey team returned on 5/23/24 and verified that the immediate jeopardy was removed. The surveyor confirmed through observation, interview and record review that the facility appropriately measured zone 1 in the siderails. 3). R6's Resident Face Sheet, undated, documents that R6 was admitted on [DATE] with diagnoses of Dementia with Anxiety and Weakness of the Left Side. R6's Minimum Data Set, dated [DATE], documents that R6 is severely cognitively impaired, is dependent on staff for all mobility, activities of daily living, does not ambulate and does not have a pressure ulcer. On 5/15/24 at 9:00 AM, V4 Certified Nurses Aide (CNA), stated that on 5/1/24 she transferred R6 to bed by herself and did not hit R6's leg on the side rail. On 5/16/24 at 9:30 AM, V1, Administrator, stated that R6 did have 1/4 side rails on before she went to the hospital, R6 did not have a Side Rail Assessment before the side rails were place, R6 does not move in bed, and the family wanted the side rails on the bed. R6's Side Rail Use and Risk Assessment, dated 5/7/24, documents that R6 has bilateral 1/4 length side rails. Reason for Use: Resident or Legal Representative request for side rails. Purpose of side rail(s) being used for a resident who is immobile and can not voluntary get out of bed because of physical limitations. Unmarked. Resident has medical symptom(s) contributing to use of side rail(s) Unmarked. Resident factors impacting side rail use: Requires assist with transfers. Select other methods used besides side rails: None of the bed. Resident / Family/ Resident Representative Information Consent Information:[TRUNCATED]
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide supervision for residents who require supervis...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide supervision for residents who require supervised leave and have the potential for elopement for 2 of 2 residents (R5 and R8) reviewed for supervision to prevent accidents in the sample of 11. This failure resulted in R8 leaving the facility unsupervised, being found by a citizen walking on the road a block from facility at 10:48 PM. This failure has the potential to affect all 71 residents in the facility. This failure resulted in R5 leaving the facility being found on the ground by local police department at 9:08 PM, .6miles from the facility. The Immediate Jeopardy began on 4/28/2024 when R5 exited the facility without staff supervision and being found by the local police .6 miles from the facility on the ground. V1, Administrator, was notified of Immediate Jeopardy on 5/16/2024 at 10:02 AM. The surveyors confirmed by observation, interview, and record review, that the Immediate Jeopardy was removed on 5/23/24, but noncompliance remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-service training of staff. Findings include: 1. R5's face sheet undated documents admit date of 12/25/2023 with diagnoses of Parkinsonism, unspecified, Diabetes mellitus due to underlying condition without complications, Chronic obstructive pulmonary disease, unspecified, Hyperlipidemia, unspecified, Chronic thromboembolic pulmonary hypertension, Insomnia, unspecified, 2019-nCoV acute respiratory disease (History of), Unspecified dementia, mild, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. R5's Minimum Data Set, dated [DATE] documents R5 is moderately cognitively impaired and needs supervision with Activities of Daily living. R5's progress noted dated 04/28/2024 at 10:03 PM by V3 (Registered Nurse) documents the following: At 9:08 PM, Local Police called to ask if a resident was missing from the facility. V2 (Registered Nurse) was unaware of any missing resident but stated that we would do room checks and call back if we were. At 9:13 PM, prior to CNAs being able to conduct room checks, Local Police called back to ask if we had R5 as a resident. Dispatcher explained that police observed the R5 fall onto his backside near a local park, where he was walking towards the downtown area with his walker. At approximately 9:30 PM, Local Police arrived at the facility with R5, who explained that his brother-in-law passed away, and so he wanted to go see his nieces to make sure they were ok. Further investigation reveals that at approximately 8pm, R5 was observed shaving with an electric razor in his room by a V4, Certified Nursing Assistant, CNA. Prior to this, during dinner, R5 suggested to V4 that a family member was going to pick him up in the evening, and V4 suggested that R5 communicate with his nurse on duty. Per the nurse working that hall, the resident made no mention of his intentions to leave, and he was given his evening medication prior to leaving, per the nurse responsible for his hall. The situation was reported to V14, and then spoke with V1, the Administrator, via phone, to explain the situation. 15-minute bed checks have been initiated. A thorough assessment of R5 reveals no injury. On 4/30/2024 at 12:30 PM R5 stated that he walked out the front door the other night. R5 stated he was confused and was trying to find his sister. R5 stated that he had to sat down on the road because his legs were hurting so bad. R5 stated there was no sidewalk so I just walked on the road. R5 stated he left about 8:15 PM and was gone about an hour. R5 stated it was kind of dark out when he left. R5 stated he knows to press the button on the front door to get out. R5 stated he told one of the CNAs that he was going to leave. R5 stated he signed out in the book that he was leaving. On 4/30/2024 at 1:00 PM it was noted that the resident sign out book contained an undated document with R5's name and time on it. On 5/1/2024 at 9:55 AM V4 stated she was the CNA on R5's hall on 4/28/2024 on second shift. V4 stated that she was the only CNA on that hall that night. V4 stated that there were only 3 total CNAs on second shift for 72 residents that evening. V4 stated that she saw R5 in his room between 7-730pm shaving. V4 stated she thought this was unusual, so she asked him what he was doing. V4 stated that R5 said he was going to leave that his sister was coming to get him. V4 stated that she thought this was odd that R5's sister would be coming to get him at this time of night. V4 stated that she walked by R5's room about 7:45PM- -8pm and R5 was sitting in his recliner chair. V4 stated she was down another hallway helping another CNA lay down residents that required two assist to get into bed and was told that R5 had gotten out of the building and the police were bringing him back. On 4/30/2024 at 10:00 AM, V2, Registered Nurse, stated that on 4/28/2024 he was at the end the end of the hallway and the phone kept ringing, so he went to answer it and it was the local police department. V2 stated the police department asked if they were missing any male residents. V2 stated he responded, 'Oh God I hope not but we are severely understaffed so I will have to check with the CNAs. V2 stated that just a few minutes later the police called back and asked if R5 was our resident. V2 stated I stated 'yes' and they said they witnessed him at the park fall to his bottom and they assisted him up. Police asked if someone could come get him and I stated no we don't have enough staff. R5 returned to facility via police vehicle and was pleasant and uninjured. V2 stated he was not sure how R5 had gotten out of the building but that R5 is pretty steady on his feet with his walker. On 5/13/2024 at 11:38am V10, Social Services Director, stated that there is only one resident that is allowed to leave independently and that all other residents need to be supervised to leave. Local Police Department, dated 5/1/2024, documented the address of where R5 was located on 4/28/2024. Electronic Mapping application documented that R5 was 0.6 miles from the facility on 4/28/2024 using the address provided by the local police department on 5/1/2024. 2. R8's face sheet undated documents admit date of 3/10/2024 with diagnoses of congestive heart failure, unspecified dementia, psychotic disturbance and anxiety and depression. R8's Minimum Data Set (MDS) dated [DATE] documented R8 is moderately cognitively impaired. MDS documents that R8 needs supervision with walking 150feet. R8's elopement evaluation dated 2/13/2024 documents that R8 is ambulatory, is a new resident who is questioning the need to be here, doesn't understand why she is here, and that elopement care plan was not initiated. On 5/13/2024 at 2:33 PM V13, Certified Nursing Assistant, CNA, stated that R8 had tried to get out the front door about 4:00 pm on 5/11/2024 and V13 was able to re-direct her back away from the door. V13 stated that she told V2, Registered Nurse, about it. V13 stated that around supper time that same evening the alarm for door B went off and R8 had attempted to exit door B again. V13 stated that R8 was easily directed again back into facility. V13 stated that when she was leaving around 10:00 PM that R8 was near the breakroom door and V13 encouraged R8 to go back to the nurse's station. On 5/14/2024 at 9:00 AM V5, CNA, stated that R8 was wandering into other residents' rooms on the date of 5/11/2024. V5 stated that one of the residents was yelling get out of here and that V5 entered the room to find R8 in there and re-directed R8 out of the room. On 5/14/2024 at 8:50 AM V2, Registered Nurse, RN, stated that on the evening of 5/11/2024, R8 had went up to the front door when V13, CNA was leaving and V13 re-directed R8 back to the nurse's station. V2 stated that R8 is not normally that confused. V2 stated that R8 doesn't typically exit seek. V2 stated that R8 is pleasantly confused. V2 stated that R8 is independent with ambulation and her walker within the facility. V2 stated he is not aware of any door alarms going off because of R8 on that evening. V2 stated he does not know the protocol for what to do if a resident is actively exit seeking. V2 stated it very difficult for staff to monitor residents due to low staffing numbers on second and third shifts. V2 stated door alarms, resident personal alarms and the front door alarms go off multiple times in a shift and staff become fatigued to them. R8's Progress Note, dated 05/11/2024 at 11:39 PM, written by V23, Licensed Practical Nurse, LPN documents a call was made to the facility stating a resident was walking down Houston Street with a walker. Some staff immediately started doing a head count and other staff went outside. At 10:48 PM as V23 and some staff was out front looking, 2 cars pulled up into parking lot. One car had the R8 inside and the other car had the R8's walker. V23 assessed resident, no concerns noted. R8 stated she was going home and said she left out the door and pointed to the back door on B-wing. V1 notified. V14, DON, notified. POA called and V23 left message. V23 last seen resident at about 10:10 PM. walking down B-wing with her walker. On 5/14/2024 at 10:51 AM, V23, LPN, stated that R8 was wandering up and down the halls when V23 came on shift. V23 stated that R8 had walked up to the front door and was re-directed back to the nurse's station with a snack. V23 stated that R8 then walked back down the B hallway towards her room this was about 10:30 PM. V23 stated that around 10:50 PM one of the CNAs answered the phone and the caller asked if the facility was missing anyone that they had seen someone walking down the street in all black with a walker. V23 stated a staff member went to the front door and a citizen pulled up with R8 in the car. V23 stated that the citizen stated that R8 was two streets over when she saw R8. V23 stated that R8 stated that she went out B door. V23 stated that staff opened door B and the alarm did not go off so they called the maintenance man and blocked the door so no one else could get out of it. V23 stated that the staff shut the lights off at shift change. V23 stated she is not aware of the policy for exit seeking residents but was told what to do after R8 go out of the building. Facility provided Event Report dated 5/11/2024 documents event date as 5/11/2024 at 11:26 PM. This document documents R8 was found about approximately one block north of the facility, R8's mental status as confused and other-possible urinary tract infection. On 5/14/2024 at 2:00 PM observations of the outdoor environment noted the sidewalk outside exit door B contains contained sloped areas and uneven sidewalk. The street in front of facility is found to be uneven, contains loose gravel in areas and numerous potholes. The street does not have a sidewalk and ditches are noted to be deep. On 5/14/2024 at 12:20 PM V14, Director of Nursing, DON stated that R8 was more confused than her normal on the night of 5/11/2024. V14 stated that R8 typically goes to her room after supper and stays there the rest of the night. V14 stated that around 10 PM R8 was given snacks and then R8 walked back down towards her room (down B hall). On 5/13/2204 at 1:00 PM V14 stated that on the evening of 5/11/202,4 R8 said she was going home when R8 was found outside. On 5/13/2024 at 8:35 AM V1, Administrator, stated that R8 was found outside the building by a citizen this weekend. V1 stated that R8 told the staff that she went outdoor B, and the staff said the alarm did not go off. V1 stated they depend on the door alarms to tell us if someone is exiting. On 5/14/2024 at 10:06 AM V1 stated that around 11:00 PM R8 was brought back to facility by a citizen driving by the facility. V1 states R8 was found by this person at the 4-way intersection standing next to the stop sign. V1 stated that the citizen put R8 in her personal car and drove her back to the facility. V1 stated that this citizen called the facility and asked if the facility was missing anyone. V1 stated that 3 aides when out to the car and assisted R8 into the building. V1 stated that R8 has had exit seeking behavior that night before this occurred. V1 stated R8 exited building out B door and that staff said the alarm was not sounding. V1 stated We don't know how she got out because no alarms were sounding. V1 stated the door alarms were not working correctly. V1 stated she was not aware of R8 exiting out B door earlier in the shift. V1 stated that the Door B alarm was not working. V1 stated 15-minute checks were initiated after R8 was found outside, wander guard applied, and all exit doors were all checked that night. On 5/14/2024 at 10:24 AM V24, Maintenance Director, stated that he received a call from the facility on 5/11/2024 around 11PM and said that door B was not alarming. V24 stated he arrived at the facility and went to check door B. V24 stated that door B has two alarms on it, one that can only be cancelled with putting the code in the keypad and one that is battery operated. V24 stated the lights in the hallway were shut off and he noticed that the exit light above door B was not lit up and that the keypad was not lit up. V24 stated he pushed Door B open, and no alarm sounded, so he checked the battery-operated alarm and replaced the battery on it. V24 stated that alarm then sounded when he opened the door. V24 stated that he discovered that the keypad alarm to that door is disabled when the hall lights are shut off. V24 stated he checks the door alarms for proper functioning every week and that door B worked fine on Tuesday of this week. V24 stated that the keypad alarm is connected to the alarm panel at the nurse's station and sounds an alarm at the nurse's station. V24 stated that he does not have the battery-operated alarms on any kind of checks and does not regularly check batteries on theses alarms. On 5/15/2024 at 8:47 AM V24 shut light off down A hall and opened exit door with no alarm sounding. V24 stated that he was not aware of the door alarm not sounding when door A was opened while the lights are off. V24 stated that door A does not have a backup battery alarm attached to it. On 5/15/24 at 5:40 AM, V31, CNA, stated, On of my coworkers did a bed check on her. She gave her a bag of chips and then (R8) went back to her room. Later I answered the phone and the person asked if we were missing someone. I said I don't think so but let me check. She told me it was a lady, wearing all black, and she had a walker. I let my coworker (unidentified) know about the call. It took us about 5 minutes, and we figured out that it was (R8). I let the caller know and they brought her back. (R8) stated that she was fine, went out the back door, and didn't fall by the grace of God. She does exit seek. We try to redirect her. We will get her a snack. We will bring her up to the nurse's station and she sits with us. On 5/14/24 at 6:00 PM, V34, CNA stated that she did not know the B hall exit door was turned off when the lights were turned off and a battery powered alarm was secondary. V34 further stated that the lights are usually turned off around 9:00 PM. On 5/15/24 at 5:40 AM, V31, CNA, stated that she did not know the B hall exit door was turned off when the lights were turned off and a battery powered alarm was secondary. On 5/15/24 at 5:45 AM, V32, CNA stated that she did not know the B hall exit door was turned off when the lights were turned off and a battery powered alarm was secondary. On 5/15/24 at 9:00 AM, V4, CNA, stated that she did not know the B hall exit door was turned off when the lights were turned off and a battery powered alarm was secondary. On 5/15/2024 at 9:42 AM, V1 stated that V24 made her aware last night that door A hall exit door does not alarm when lights are off and door is opened. On5/14/2024 V13 stated that the staff shut the lights off on the hallways around shift change 10pm On 4/14/2024 at 3:35 PM V10, Social Service Director, stated she was not aware that the exit door B alarm did not work when the lights are shut off. On 5/14/2204 at 3:42 PM V3, Licensed Practical Nurse stated that she was not aware that the door alarm did not work down hall B when the lights are off. On 5/14/2024 at 3:35pm V1 stated she knew earlier this week that the exit door B alarm did not work when the lights are off. On 5/14/2024 at 3:40pm V27, CNA, stated that she was not aware that door B alarm did not sound when the lights are off on the hallway. On5/14/2024 at 3:40pm V28, CNA stated she knew on Sunday 5/12/2024 that the alarm on door B did not work when the lights are shut off, but that maintenance came in and fixed it so that it works now. On 5/14/2024 at 3:30 PM V25, CNA stated that he was not aware that the exit doors on the hallway do not alarm when the lights are shut off on the hallway. On 5/14/2023 at 3:00pm V14, DON, stated she was not aware that door B alarm did not work when the lights are turned off. On 5/13/2024 1:00pm V1 stated that on 5/11/12024 when R8 got out the Door B alarm was not sounding and that the staff trust the alarms to tell them when a resident is exiting. On 5/15/2024 at 8:47 AM paper sign taped to wall next to light switch states DO NOT SHUT LIGHTS OFF (even at night) on hall A and Hall B. On 5/14/2024 at 10:24 AM V1 and V24 stated they do not have a policy on checking exit doors. On 5/13/2024 at 10:45 AM V10, Social service Director, stated that they really don't have any systems in place to monitor doors, that doors have alarms, and everyone should be aware. V10 stated everyone should be aware of re-directing residents that are attempting to exit doors. V10 stated it is that way for all shifts. V10 stated that if the resident tells the CNA they are leaving the CNA should tell the nurse so the nurse can prepare meds for leave if needed. V10 stated that cognitively impaired residents are assessed upon admission and quarterly for exit seeking. V10 stated that if residents experience wandering/exit seeking behavior between quarterly assessments the floor staff are to document that behavior. V10 stated if the resident is found to be exit seeking the resident will get a wander guard. V10 stated the wander guard alarm is only on the front door but all other exit doors have alarms. V10 stated that R8 walks with a walker and has had no previous exit seeking behavior. On 5/14/2024 at 10:06 AM V1 stated that if staff were aware of R8 actively exit seeking that she expects staff to monitor her more closely. V1 stated that she defines monitoring as making sure that R8 is here, that they know her whereabouts and possibly initiated 15-minute checks. On 5/14/2024 at 12:20 PM V14 stated that she expects staff to keep residents who are exit seeking, in view at all times and put wander guard alarm on them. On 5/15/2024 at 11:01 AM V26, R8's Physician, stated that the elopement on 5/11/2024 of R8 shouldn't have happened, that she was not even aware of R8's elopement until Sunday 5/12/2204 when the facility called to report R8's increased confusion and V26 sent R8 to the hospital. V26 stated that R8 has significant dementia and R8's safety is at risk because the street in the front of the facility is very busy. V26 stated she expects the facility to have systems in place to supervise R8 so that R8 does not exit facility unsupervised. Facility provided policy dated 1/2018 titled Elopement prevention policy documents that door alarms will be checked daily by maintenance for function. This document states the facility will provide a safe and secure environment for the resident. On 5/2/2024 at 9:00am V1, Administrator, stated she expects her staff to supervise residents and know if they are leaving the building. The facility's matrix, dated 5/1/2024, documented that there were 71 residents residing in the facility. The Immediate Jeopardy that began on 4/28/2024 was removed on 5/16/2024. When the facility took the following actions to remove the immediacy. 1.) V24, Maintenance Director, contacted the Door Alarm company, and the technician was onsite on 5/15/2024. The corridor light switch to A and B hall that controlled door alarm power and lights down A and B hallway was removed to prevent the power to door alarm from being disengaged. 2.) Door backup power system identified as not being on circuit for the generator. Electric Company on site on 5/16/2024 to connect door alarm power to generator panel. 3.) V24, Maintenance Director, and Door alarm company technician checked all doors to ensure they were working properly and that alarms sounded as designed on 5/15/2024. 4.) Facility elopement policy reviewed and updated 5/16/2024 to have doors check daily. V24, Maintenance Director, will check door alarms per facility policy daily. Nurses will check door alarms at the beginning of every shift. 5.) All residents were re-assessed for accuracy on 5/16/2024 by V1 (administrator), V14 Director of Nursing, V40, Assistant Director of Nursing, and V10 Social Service Director, to identify residents who are at risk for elopement including residents that require supervised leave. Assessments were completed for all residents who have been identified as at risk based on the completed assessments. Revision to all identified residents' care plans to include person-centered interventions. 6.) Facility elopement policy reviewed and updated by V42 Regional Director and V1 Administrator on 5/16/2024 regarding residents at risk for elopement and what staff are to do if residents display exiting seeking behaviors or verbalize the desire to leave. 7.) V24, Maintenance Director, educated by V1 Administrator on checking door alarms daily to ensure they are in good working order on 5/16/2024. 8.) Nursing staff educated by V14 Director of Nursing and V40 Assistant Director of Nursing on checking door alarms at the beginning of every shift to ensure they are in good working order on 5/16/2024 or prior to their next scheduled shifts. 9.) All staff working in the facility were in serviced on safety and supervision of residents, code yellow/missing resident, work order process, elopement and door alarm checks by V14 Director of Nursing and V40 Assistant Director of Nursing and V1 Administrator on 5/16/2024 or prior to their next scheduled shifts. 10.) Education to Licensed staff in the facility on completion of elopement observations and implementation of appropriate intervention if at risk by V14 Director of Nursing and V40 Assistant Director of Nursing and V1 Administrator on 5/16/2024 or prior to their next scheduled shifts. 11.) All staff will be trained during the orientation and quarterly for 1 year regarding missing resident policy and door alarm response procedure.; Ensure all staff are trained in these new policies and procedures. 12.) The facility will implement compliance adherence during quarterly QA meetings. The facility provided an abatement plan on 5/16/2024 at 11:50am to remove the immediacy. The survey team reviewed the abatement plan and was unable to accept the plan to remove the immediacy. The abatement plan was returned to the facility for revisions. The facility presented a revised abatement plan on 5/16/2024 at 1:15pm. The survey team reviewed the abatement plan and was unable to accept the plan to remove the immediacy. The abatement plan was returned to the facility for revisions. The facility presented a revised abatement plan on 5/16/2024 at 1:50pm and the survey team accepted the abatement plan on 5/16/2024 at 2:15pm. The immediate jeopardy was determined to not be removed on 5/16/24 upon review of the implementation of the facility's abatement plan. The surveyor confirmed through observation, interview, and record review that the facility did not implement staff in serviced and knowledge of Code Yellow, elopement. The survey team returned on 5/23/24 and verified that the immediate jeopardy was removed. The surveyor confirmed through observation, interview, and record review that the facility re in-serviced staff and confirmed knowledge of Code yellow, elopement procedures.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Notification of Changes (Tag F0580)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the Physician of a change of condition and delay in diagnost...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the Physician of a change of condition and delay in diagnostics for 1 of 3 residents (R6) reviewed for physician notification in the sample of 11. This failure resulted in delay of treatment and pain management for R6's right distal femoral fracture. Findings include: R6's Resident Face Sheet, undated, documents that R6 was admitted on [DATE] with diagnoses of Dementia with Anxiety and Weakness of the Left Side. R6's Minimum Data Set, dated [DATE], documents that R6 is severely cognitively impaired, is dependent on staff for all mobility, activities of daily living, and does not ambulate. R6's Progress Note, dated 05/02/2024 at 02:00 PM, which was recorded as Late Entry on 05/03/2024 06:59 PM, documents, CNA (Certified Nurse Aide) reported swelling and tenderness noticed in residents right knee, reported to writer and floor (V18, Registered Nurse /RN) received and inserted order for knee xray. R6's Progress Note, dated 05/03/2024 at 05:30 PM, documents, Resident right knee and hip xray results received this afternoon, faxed (V29, R6's Physician) and notified (V22, R6's Power of Attorney/POA) of results, being osteoarthritis, and probable distal femoral fracture. (V30, V29's Nurse) states received results at office but (V29) had left office for day. Residents family would like resident sent to ED (Emergency Department) eval (evaluation) for another xray, eval and pain management. Writer called (local ambulance service) and (local hospital). taking resident to ED at this time with family following, paperwork sent with EMS (Emergency Medical Services). R6's Progress Note, dated 05/04/2024 03:26 AM, documents, ER (Emergency Room) nurse called to inform writer that resident is being admitted for pain management and right femur fracture. The local Hospital Clinical Report, Registration Date of 5/3/24, documents, History of Present Illness: Chief complaint; right lower extremity pain. This started yesterday and is still present. Patient is a [AGE] year old female with past medical history of dementia/ nonverbal/ non ambulatory. (full mechanical lift) presenting from (the facility) with complaints of right lower extremity pain that started yesterday some time with no known injury. There was an outpatient x-ray done which showed a possible distal femur fracture. There is no known repeated fall or trauma. It documents She does endorse a lot of pain with movement of right extremity or any movement. On 5/13/24 at 1:38 PM, V16, CNA, stated, On 5/2/24 (Thursday). She (R6) was screaming in pain and holding her leg when we (V16 and V19, CNA) tried to get her up and dressed for the day. We were trying to put her pants on and once it got to her shins she started screaming. We left in her in bed. When we provided care for her during the day, she would grab leg and scream out. On 5/13/24 at 3:00 PM, V18, Registered Nurse (RN), stated, During change over from the night shift to my day shift, night shift stated that there was a little red spot and swelling on (R6's) knee. I went with (V19, CNA) I think, and I assessed her leg. She had a little swelling to her knee and quarter size red spot. I touched it and she didn't flinch. The day shift CNAs did not mention anything to me about her showing signs of pain. The evening shift 2 PM to 10 PM let me know that she was in pain. I told them to just leave her in bed and I called the Dr for an order for an X-ray. I called (the X-ray company) and they told me they would come in the morning because they were busy. She was wincing in pain at the time with movement. I did call (V22, R6's Power of Attorney (POA)) and let her know. She actually came in and looked at her knee and agreed to monitor and get X-ray in the morning. She has scheduled Ibuprofen for pain. I honestly don't know if it helped her or not. I honestly did not think that it was as bad as it was. Especially an impacted fracture, that is a lot of trauma. That is why I didn't send her to the emergency room for an X-ray. On 5/14/24 at 11:15 AM, V19, CNA stated I worked with (R6) on 4/30/24 and she was fine. I was off on 5/1/24. When I came back on 5/2/24 in report I got that she had a red mark on her right knee. I and (V9, CNA) got (R6) dressed and up for breakfast and she was fine. I didn't notice that she was having pain. After breakfast around 9 AM - 10 AM, we went to lay her back down and change her. She was making noise. I could tell she was in pain. I have worked with her enough to know her. I asked if she was in pain, and she said yes. Her knee was a little swollen. I let the nurse (V18) know. She told us to lay her down and keep an eye on it. She said that she was going to check on it too. Me, (V19), and (V17) all went to get her up for lunch. She acted like she was in more pain, and it was more swollen. I then refused to get her up. I told (V18). At supper she was still in pain. She was moaning and making noises, so we left her in bed. I left at 6 PM. On Friday she was the same. She got her X-ray around 10:45 AM. On 5/14/24 at 12:53 AM, V9, CNA, stated, On 5/2/24 I worked with either (V17 CNA) or (V20 CNA.) We were getting people up for breakfast and she was yelling 'ow'. Her knee was huge. If we stopped touching it, she would stop. I went and told the nurse (V18) On 5/14/24 at 2:55 PM, V14, Director of Nurses (DON), stated, On Wednesday 5/1/24 night, I was told by (V35 Licensed Practical Nurse/LPN) that (R6) had swelling and redness to the right knee and when (V35) assessed the knee (R6) would react. On 5/2/24, (V35) passed it onto (V18) the day nurse. (V18) came to me that (R6's) knee was swollen and that she had gotten an order for an Xray. The next morning (5/3/24) they came and took the Xray. I got the results in the afternoon. I notified (V22, R6's POA) of the probable fracture. I faxed the results to the doctor and called the doctor's office, but the nurse said he was gone for the day. (V22) came in shortly after that and she wanted to see if we could get something for pain control. Her other daughter came in (V15) and wanted her sent to the hospital for pain control and another Xray. I called for transport and sent her to the hospital. (V22) was concerned because the night before (5/2/24) she had visited and (R6) was yelling out in pain when moved and (V22) was worried it was the right hip. She had contacted me and requested a hip xray on Thursday, so I put in an order for a hip Xray to be done too. V14 was questioned as to why the physician was not notified in delay of Xray and having increased pain, V14 stated, I didn't think about it but yes the Doctor should have been notified. On 5/15/24 at 5:30 AM, V31, CNA, stated that she worked on 5/1/24 the 10 PM to 6 AM shift. V31 stated on her first bed check with R6 she noticed that was red marks to the middle of the right-side rib area, the left knee, and the right knee. At this time there was no swelling. V31 stated on the second bed check, the red mark on the rib area and left knee were gone. V31 stated the right knee was red but not hot to the touch. V31 stated at this time, R6 did not seem to be having pain. By the time the 5/2/24 day shift came in, R6's right knee was swollen and hot to the touch. V31 stated R6 was yelling out with pain with movement. V31 stated I then worked again on Thursday 5/2/24 night shift. R6 was in a lot of pain when she was rolled and provided incontinent care. The right knee was red and still swollen. On 5/16/24 at 9:30 AM, V1, Administrator, stated that the Physician should have been made aware of the R6's increased pain and the delay in Xray. On 5/16/24 at 3:02PM, V45, Medical Doctor, stated he knows he got a called on R6's fracture leg and we sent R6 to the ER and thought that the ER found it (fracture). V45 stated he can't remember the details, and this is the first kind of injury he's aware of. V45 stated he can't remember when he knew about R6's pain increasing but his (V45) reaction would be to send R6 to the Emergency Room. V45 stated the first V45 had heard of R6's fracture was from the ER, or maybe from his nurse or had a message to send R6's in, and that V45 couldn't recall. The facility policy Change in a Resident's Condition or Status, dated 11/16, documents, d. A significant change in the resident's physical / emotional / mental condition psychosocial status to either life threatening conditions or clinical complications. It continues, g. A need to transfer the resident to a hospital / treatment center.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based interview and record review, the facility failed to timely treat an injury of unknown origin for 1 of 1 resident (R6) revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based interview and record review, the facility failed to timely treat an injury of unknown origin for 1 of 1 resident (R6) reviewed for quality of care in the sample of 11. This failure resulted in R6's ongoing pain and delay of treatment for a fractured leg. Findings include: R6's Resident Face Sheet, undated, documents that R6 was admitted on [DATE] with diagnoses of Dementia with Anxiety and Weakness of the Left Side. R6's Minimum Data Set, dated [DATE], documents that R6 is severely cognitively impaired, is dependent on staff for all mobility, activities of daily living, and does not ambulate. R6's Progress Note, dated 05/02/2024 at 02:00 PM, which was recorded as Late Entry on 05/03/2024 06:59 PM, documents, CNA (Certified Nurse Aide) reported swelling and tenderness noticed in residents right knee, reported to writer and floor (V18, Registered Nurse /RN) received and inserted order for knee xray. R6's Physician Order Report, dated 2/29/24 - 5/13/24, documents, Start Date 5/2/24. XRAY right knee 2 views AP (anteroposterior) LAT (lateral). Mobile r/t (related to) advanced age and immobility. Dx (diagnosis); Pain, swelling. R6's Physician Order Report, dated 2/29/24 - 5/13/24, documents, Start Date 5/3/24. Rt (right) Hip: Special Instructions: Right Hip Xray-pain. Portable due to advanced age and immobility. Dx: Pain. The facility acquired X-ray, dated 5/3/24, documents, Impression: Probable distal (away from body) femoral (thigh bone) fracture with effusion (fluid collection) presumably acute (recent onset). R6's Progress Note, dated 05/03/2024 at 05:30 PM, documents, Resident right knee and hip xray results received this afternoon, faxed (V29, R6's Physician) and notified (V22, R6's Power of Attorney/POA) of results, being osteoarthritis, and probable distal femoral fracture. (V30, V29's Nurse) states received results at office but (V29) had left office for day. Residents family would like resident sent to ED (Emergency Department) eval (evaluation) for another xray, eval and pain management. Writer called (local ambulance service) and (local hospital). taking resident to ED at this time with family following, paperwork sent with EMS (Emergency Medical Services). R6's Progress Note, dated 05/04/2024 at 03:26 AM, documents, ER (Emergency Room) nurse called to inform writer that resident is being admitted for pain management and right femur fracture. The local Hospital Clinical Report, Registration date of 5/3/24, documents, History of Present Illness: Chief complaint; right lower extremity pain. This started yesterday and is still present. Patient is a [AGE] year old female with past medical history of dementia/ nonverbal/ non ambulatory. (full mechanical lift) presenting from (the facility) with complaints of right lower extremity pain that started yesterday some time with no known injury. There was an outpatient x-ray done which showed a possible distal femur fracture. There is no known repeated fall or trauma. It documents She does endorse a lot of pain with movement of right extremity or any movement. The Hospital Radiology Report, dated 5/3/24, documents, Exam: CT (Computed Tomography) of the right knee. Impression: There is a mild impaction type fracture of the lateral (outside) femoral (thigh) condyle (the end of the thigh bone which connects to the knee). R6's Hospital Discharge summary, dated [DATE], documents, Non weight bearing on Right lower extremity, right knee immobilizer for 6 weeks recommended per orthopedics while in Emergency Department. On 5/13/24 at 1:38 PM, V16, CNA (Certified Nursing Assistant), stated, (R6) is dependent on staff for all cares. She transfers with a (full mechanical lift). I work the day shift 6 AM to 2 PM. On 4/30/24 she was fine. I was off on 5/1/24. When I came back on 5/2/24 (Thursday), she was screaming in pain and holding her leg when we (V16 and V19 CNA) tried to get her up and dressed for the day. We were trying to put her pants on and once it got to her shins she started screaming. The knee was extremely swollen. I went and told the nurse. I don't remember who it would have been the nurse on A hall (V18, Registered/RN). I work a lot. We left in her in bed. When we provided care for her during the day, she would grab leg and scream out. I think they sent her out by Friday. On 5/13/24 at 2:34 PM, V13 CNA, stated, (R6) requires total care. She has minimal speech. I believe it was Thursday (5/2/24) that I worked with her. She would make facial grimaces with cares. We were told to leave her in bed. Her knee was swollen with a small bruise that was forming. On 5/13/24 at 3:00 PM, V18, Registered Nurse (RN), stated, During change over from the night shift to my day shift, night shift stated that there was a little red spot and swelling on (R6's) knee. I went with (V19, CNA) I think, and I assessed her leg. She had a little swelling to her knee and quarter size red spot. I touched it and she didn't flinch. The day shift CNAs did not mention anything to me about her showing signs of pain. The evening shift 2 PM to 10 PM let me know that she was in pain. I told them to just leave her in bed and I called the Dr for an order for an X-ray. I called (the X-ray company) and they told me they would come in the morning because they were busy. She was wincing in pain at the time with movement. I did call (V22, R6's Power of Attorney (POA)) and let her know. She actually came in and looked at her knee and agreed to monitor and get X-ray in the morning. She has scheduled Ibuprofen for pain. I honestly don't know if it helped her or not. I honestly did not think that it was as bad as it was. Especially an impacted fracture, that is a lot of trauma. That is why I didn't send her to the emergency room for an X-ray. On 5/14/24 at 11:15 AM, V19, CNA, stated, stated, I worked with (R6) on 4/30/24 and she was fine. I was off on 5/1/24. When I came back on 5/2/24 in report I got that she had a red mark on her right knee. I and (V9, CNA) got (R6) dressed and up for breakfast and she was fine. I didn't notice that she was having pain. After breakfast around 9 AM - 10 AM, we went to lay her back down and change her. She was making noise. I could tell she was in pain. I have worked with her enough to know her. I asked if she was in pain, and she said yes. Her knee was a little swollen. I let the nurse (V18) know. She told us to lay her down and keep an eye on it. She said that she was going to check on it too. Me, (V19), and (V17) all went to get her up for lunch. She acted like she was in more pain, and it was more swollen. I then refused to get her up. I told (V18). She went down and assessed it. She said that she was going to get an X-ray. At supper she was still in pain. She was moaning and making noises, so we left her in bed. I left at 6 PM. On Friday (5/3/24) she was the same. She got her X-ray around 10:45 AM. On 5/14/24 at 12:53 AM, V9, CNA, stated, On 5/2/24 I worked with either V17 CNA or V20 CNA. We were getting people up for breakfast and she was yelling ow (sic ouch). Her knee was huge. If we stopped touching it, she would stop. I went and told the nurse (V18), and she came down and looked at it and said she would notify the doctor. The next thing I know is she was sent out. We didn't get her up for any meals. On 5/14/24 at 2:55 PM, V14, DON (Director of Nursing), stated, On Wednesday 5/1/24 night, I was told by V35 Licensed Practical Nurse (LPN) that (R6) had swelling and redness to the right knee and when (V35) assessed the knee (R6) would react. On 5/2/24, (V35) passed it onto (V18) the day nurse. (V18) came to me that (R6's) knee was swollen and that she had gotten an order for an Xray. The next morning (5/3/24) they came and took the Xray. I got the results in the afternoon. I notified (V22, R6's POA) of the probable fracture. I faxed the results to the doctor and called the doctor's office, but the nurse said he was gone for the day. (V22) came in shortly after that and she wanted to see if we could get something for pain control. Her other daughter came in (V15) and wanted her sent to the hospital for pain control and another Xray. I called for transport and sent her to the hospital. (V22) was concerned because the night before (5/2/24) she had visited and (R6) was yelling out in pain when moved and (V22) was worried it was the right hip. She had contacted me and requested a hip xray on Thursday, so I put in an order for a hip Xray to be done too. V14 was questioned as to why the Doctor was not notified in delay of Xray and having increased pain, V14 stated, I didn't think about it but yes the Doctor should have been notified. On 5/14/24 at 6:30 PM, V22, R6's Power of Attorney, stated, I had been notified that my mom had a red area and a swollen knee. I was told they were going to get an Xray. My sister (V15) and I went in to see her the evening on 5/2/24. Her right knee was red and super swollen. It was sore to the touch. She would yell and grimace with touch and or when she was moved. My sister and I went to change her. She started yelling. I asked her if it was her hip and she said hip. I let (V14) know that I would like an Xray of the hip. Friday (5/3/24) I was notified that it was a probable fracture. I then requested that she be sent out to the hospital for pain control and evaluation. On Wednesday, when I saw her, I didn't think fracture. I was thinking maybe an abscess or cellulites. I didn't think she need to go to ER (Emergency Room) then. On 5/15/24 at 5:30 AM, V31, CNA, stated that she worked on 5/1/24 the 10 PM to 6 AM shift. V31 stated on her first bed check with R6 she noticed that was red marks to the middle of the right-side rib area, the left knee, and the right knee. V31 stated at this time there was no swelling. On the second bed check, the red mark on the rib area and left knee were gone. V31 stated the right knee was red but not hot to the touch. V31 stated at this time, R6 did not seem to be having pain. By the time the 5/2/24 day shift came in. The right knee was swollen and hot to the touch. R6 was yelling out with pain with movement. I then worked again on Thursday 5/2/24 night shift. V31 stated R6 was in a lot of pain when she was rolled and provided incontinent care. V31 stated the right knee was red and still swollen. On 5/15/24 at 9:00 AM, V4, CNA, stated, On 5/1/24 the evening shift we were short staffed. We had 3 CNAs for the building. Around 4:30 PM or 5:00 PM, (V13 CNA) and I got R6 up using the full mechanical lift. Her family came in and fed her dinner. I ended up putting her to bed around 8:30 PM - 9:00 PM. She seemed normal. She doesn't speak much. She wasn't moaning or anything. I did use the (full mechanical lift) to transfer her to bed. I did it by myself. We only had 3 people in the building. I just wanted to get her to bed. The transfer went well. I didn't hurt her. She didn't bump anything. She didn't hit the side rails. On 5/16/24 at 9:30 AM, V1, Administrator, was questioned if she believed R6's Physician should have been notified of increased pain and that the Xray would not be taken until 5/3/24 morning, V1 stated that the Physician should have been made aware of the increased pain and the delay in Xray. On 5/16/24 at 3:02PM, V45, Medical Doctor, stated he knows he got a called on R6's fracture leg and we sent R6 to the ER and thought that the ER found it (fracture). V45 stated he can't remember the details, and this is the first kind of injury he's aware of. V45 stated he can't remember when he knew about R6's pain increasing but his (V45) reaction would be to send R6 to the Emergency Room. V45 stated the first I heard of R6's fracture was from the ER, or maybe from his nurse or had a message to send R6's in, and that V45 couldn't recall. The facility policy Change in a Resident's Condition or Status, dated 11/16, documents, d. A significant change in the resident's physical / emotional / mental condition psychosocial status to either life threatening conditions or clinical complications. It continues, g. A need to transfer the resident to a hospital / treatment center.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to assess, measure, document, obtain orders for, prevent...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to assess, measure, document, obtain orders for, prevent the development and worsening of pressure ulcers, and provide pressure ulcer treatment following nursing standards for 1 of 3 residents (R6) reviewed for pressure ulcers. This failure resulted in R6 sustaining a new pressure ulcer and 2 previous pressure ulcers worsening. Findings include: R6's Resident Face Sheet, undated, documents that R6 was admitted on [DATE] with diagnoses of Dementia with Anxiety and Weakness of the Left Side. R6's Minimum Data Set, dated [DATE], documents that R6 is severely cognitively impaired, is dependent on staff for all mobility, activities of daily living, does not ambulate and does not have a pressure ulcer. R6's Physician Order Report, dated 2/29/24 - 5/13/24, documents, Start date 5/7/24. Left buttocks - cleanse and apply medi honey with calcium alginate and cover with border gauze and PRN (as needed) for soiling / dislodging. Once a day. R6's Physician Order Report, dated 2/29/24 - 5/13/24, documents, Start date 5/7/24. Right buttock - Apply skin prep to area daily for protection. Once a day. R6's Physician Order Report, dated 2/29/24 - 5/13/24, fails to document any order for R6's pressure ulcers before 5/7/24. The Physician Order Report, dated 5/14/24, documents, Start date 5/14/24. Left buttocks cleanse and apply hydrocolloid 3 times a week and PRN for soiling / dislodging. Start date 5/14/24. Right buttock Cleanse and apply medi honey, calcium alginate and cover with bordered gauze daily and PRN for soiling / dislodging Once a day. R6's April 2024 and May 2024 Medication Administration Record documents that R6 had open areas during a skin check on 4/30/24, 5/1/24 and 5/2/24. R6's Wound documentation fails to document any wounds or pressure ulcers before 5/7/24. R6's Focused Observation, dated 4/30/24, documents, Have you reviewed/added Wound Management for any Alterations in skin? Answered yes. This Focused Observation fails to document what the alteration is the skin is. The Facility Wound Summary Report, dated 5/7/24, documents, R6 has a DTI (Deep Tissue Injury) to the Right Buttock measuring 2 x 1 and it has been present for 8 days. R6 also has a Stage II Pressure Ulcer on the left buttock measuring 1 x 1 x 0.1 which has been present for 8 days. R6's Wound Management Note, dated 5/13/24, documents, First observation of area by wound Dr (doctor) (V36, Wound Doctor). Present on re admit from hospitalization. Area with stage 3 ulcer of 1.5x1.5cm (centimeter), hydrocolloid to be applied 3 x (times) a week, with surrounding periwound purple/maroon DTI altogether measuring 10 x 7.5 cm. Area 60% dermis, 20% granulation tissue, 20% skin. Treatment orders in place, offloading and frequent repositioning. Resident on Low air loss mattress. This Wound Management Note fails to document the size, the appearance, and Stage of the Right Upper Buttock. On 5/14/24 at 10:10 AM, V14, Director of Nurses, entered R6's room to provide pressure ulcer treatment. With R6 lying on her left side, R6's buttocks were exposed. R6 has a pressure ulcer to the right upper buttock/ coccyx area The area is approximately 2.5 inches (inches) wide by 1 in. long. The top of the pressure ulcer which is approximately half of the pressure ulcer is light brown in color and appears to be hard thickened skin. The other part of the pressure ulcer is a light purple color area which has begun to flake off. The left outer lower buttock has 2 pressure ulcers both are the approximate size of a nickel. Both pressure ulcers wound beds are red and have bloody drainage. The periwounds are both slightly reddened. On 5/14/24 at 10:12 AM, V14 stated that the old dressings were just removed because R6 was provided incontinent care. the left outer lower buttocks pressure ulcer was first identified now and it was not present yesterday evening when (V36) made rounds. On 5/14/24 at 10:12 AM, V14 washed hands, donned gloves, sprayed wound cleanser on a 4 x 4 gauze pad, and cleanse all three pressure ulcers with the same gauze pad in a swiping motion. V14 removed gloves, performed hand hygiene, applied a hydrocolloid dressing over the left lower buttocks pressure ulcers. V14 then applied medihoney, calcium alginate, and a foam dressing to the right upper buttocks/ coccyx wound. V14 removed gloves and preformed hand hygiene. R6 does have a low air loss mattress in place. On 5/13/24 at 1:38 PM, V16, Certified Nurse Aide (CNA), stated, (R6) had a small open area on her butt before she went to the hospital. I can't remember what cheek. We were putting Calazamine cream on it. On 5/14/24 at 8:52 AM, V14, Director of Nurses, stated, I was unaware that R6's had an open area before she went to the hospital. If I had known about it I would have got an order for it. On 5/13/24 at 2:34 PM, V13, CNA, stated, (R6) had a small pressure ulcer on her butt when she went to the hospital. Now that she is back it has gotten a lot worse, so apparently she isn't getting turned properly. On 5/13/24 at 3:00 PM, V18, Registered Nurse (RN), stated, (R6) did have a pressure ulcer on her coccyx. I know we were treating it. I think with honey and calcium alginate but I am not sure. I am not sure why there isn't an order. If I see an open area I let the wound nurse know about it. On 5/14/24 at 11:15 AM, V19, CNA, stated, (R6) did have a pressure ulcer on her buttocks. We were putting zinc cream on it. There was not a dressing just the cream. It was about the size of you fingertip. She had it a little while before she went to the hospital. On 5/14/24 at 12:53 PM, V9, CNA, stated, (R6) did have a small open spot on her buttocks before she went to the hospital. On 5/15/24 at 6:30 PM, V22, R6's Power of Attorney, previous facility Director of Nurses, stated, (R6) did have a pressure ulcer on her buttocks before she was put in the hospital. I am not sure what they were treating it with. My last day of work there was 4/19/24 and at that time her buttocks was just red. It was not open. On 5/16/24 at 9:30 AM, V1, Administrator, stated that R6 should have had pressure ulcer orders before she went to the hospital. V1 stated that the wound doctor measured all three of the wounds as one. V1 stated the pressure ulcers have gotten worse since she came back from the hospital which is probably caused by not turning and repositioning. On 5/16/24 at 9:40 AM, V14 stated that the wound doctor measurements reflect her documenting all 3 wounds as one. V14 stated that she does not have individual pressure ulcer measurements or assessments at this time and the pressure ulcers have worsened since 5/7/24. The policy Wound Management Program, dated 1/20/23, documents, c. If any new areas are identified, write a nurse's note describing the area found and the protocol followed to treat it, Skin Protocol or New Skin Condition Protocol. d. The new area will be noted on the 24 hour report. It continues, f. The nurse will measure the area; call physician to obtain appropriate treatment order, call the guardian / family member to inform him / her, document the area on the T.A.R. (Treatment Administration Record), and initiate the treatment. It continues, All wounds will be reported weekly in their electronic health record. 8. It is important that wounds are assessed correctly to differentiate between pressure and non pressure wounds. The Documentation is to include: a. Pressure Wound Report i Resident name ii. Room and Bed # iii. Resident admission Date iv. Resident location (hall number and letter) v. Site vi. side vii. On set date viii. Origin ix. Stage x. Odor xi. Eschar / Slough xii. Drainage xiii. Drainage amount xiv. Size xv Pressure reducing devices xvi. Change since last assessment xvii. Treatment conditions.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide pain management for 1 of 3 residents (R6) in the sample of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide pain management for 1 of 3 residents (R6) in the sample of 11. This failure resulted in R6 being in pain from a sustained leg fracture without pain control for 2 days. Findings include: R6's Resident Face Sheet, undated, documents that R6 was admitted on [DATE] with diagnoses of Dementia with Anxiety and Weakness of the Left Side. R6's Minimum Data Set, dated [DATE], documents that R6 is severely cognitively impaired, is dependent on staff for all mobility, activities of daily living, and does not ambulate. R6's Physician Order Report, dated 2/29/24 - 5/13/24, documents, Start Date 2/29/24. Aleve tablet; 220 mg (milligram): 1 oral. Special Instructions: BID (twice daily) PRN (as needed). R6's Physician Order Report, dated 2/29/24 - 5/13/24, documents, Start Date Motrin IB (ibuprofen); tablet 220 mg; amt (amount): 2; oral. Dx: Pain. Four times a day. R6's May 2024 Medication Administration Record M documents that R6 had a pain scale of 4 (on the 1 to 10 pain scale which indicates 1 is low pain and 10 being the worse pain) on 5/3/24 and R6 did not receive any PRN pain medication. This same MAR documents that R6 did not have any pain on 5/1/24 and 5/2/24. R6's Progress Note, dated 05/02/2024 02:00 PM, which was recorded as Late Entry on 05/03/2024 06:59 PM, documents, CNA (Certified Nurse Aide) reported swelling and tenderness noticed in residents right knee, reported to writer and floor (V18, Registered Nurse (RN)) received and inserted order for knee xray. R6's Progress Note, dated 05/03/2024 05:30 PM, documents, Resident right knee and hip xray results received this afternoon, faxed (V29, R6's Physician) and notified (V22, R6's Power of Attorney (POA)) of results, being osteoarthritis, and probable distal femoral fracture. (V30, V29's Nurse) states received results at office but (V29) had left office for day. Residents family would like resident sent to ED (Emergency Department) eval (evaluation) for another xray, eval and pain management. Writer called (local ambulance service) and (local hospital). taking resident to ED at this time with family following, paperwork sent with EMS (Emergency Medical Services). The local Hospital Clinical Report, Registration Date of 5/3/24, documents, History of Present Illness: Chief complaint; right lower extremity pain. This started yesterday and is still present. Patient is a [AGE] year old female with past medical history of dementia/ nonverbal/ non ambulatory. (full mechanical lift) presenting from (the facility) with complaints of right lower extremity pain that started yesterday some time with no known injury. There was an outpatient x-ray done which showed a possible distal femur fracture. There is no known repeated fall or trauma. It continues, She does endorse a lot of pain with movement of right extremity or any movement. On 5/13/24 at 1:38 PM, V16, Certified Nurse's Aide (CNA), stated that R6 would scream out with pain with care. On 5/13/24 at 2:34 PM, V13 CNA, stated, (R6) requires total care. She has minimal speech. I believe it was Thursday (5/2/24) that I worked with her. She would make facial grimaces with cares. We were told to leave her in bed. On 5/13/24 at 3:00 PM, V18, Registered Nurse (RN), stated, During change over from the night shift to my day shift, night shift stated that there was a little red spot and swelling on (R6's) knee. I went with (V19, CNA) I think, and I assessed her leg. She had a little swelling to her knee and quarter size red spot. I touched it and she didn't flinch. The day shift CNAs did not mention anything to me about her showing signs of pain. The evening shift 2 PM to 10 PM let me know that she was in pain. I told them to just leave her in bed and I called the Dr for an order for an X-ray. She was wincing in pain at the time with movement. She has scheduled Ibuprofen for pain. I honestly don't know if it helped her or not. I honestly did not think that it was as bad as it was. Especially an impacted fracture, that is a lot of trauma. That is why I didn't send her to the emergency room for an X-ray. On 5/14/24 at 11:15 AM, V19, CNA, stated, When I came back on 5/2/24 in report I got that she had a red mark on her right knee. I and (V9, CNA) got (R6) dressed and up for breakfast and she was fine. I didn't notice that she was having pain. After breakfast around 9 AM - 10 AM, we went to lay her back down and change her. She was making noise. I could tell she was in pain. I have worked with her enough to know her. I asked if she was in pain, and she said yes. Her knee was a little swollen. I let the nurse (V18) know. She told us to lay her down and keep an eye on it. Me, (V19), and (V17) all went to get her up for lunch. She acted like she was in more pain, and it was more swollen. I then refused to get her up. I told (V18). At supper she was still in pain. She was moaning and making noises, so we left her in bed. I left at 6 PM. On Friday she was the same. On 5/14/24 at 12:53 AM, V9, CNA, stated, On 5/2/24 I worked with either V17 CNA or V20 CNA. We were getting people up for breakfast and she was yelling 'ow'. Her knee was huge. If we stopped touching it, she would stop. On 5/14/24 at 2:55 PM, V14, DON (Director of Nursing), stated, On Wednesday 5/1/24 night, I was told by (V35 Licensed Practical Nurse/LPN) that (R6) had swelling and redness to the right knee and when (V35) assessed the knee (R6) would react. On 5/2/24, (V35) passed it onto (V18) the day nurse. (V18) came to me that (R6's) knee was swollen and that she had gotten an order for an Xray. The next morning (5/3/24) they came and took the Xray. I got the results in the afternoon. I notified (V22, R6's POA) of the probable fracture. I faxed the results to the doctor and called the doctor's office, but the nurse said he was gone for the day. (V22) came in shortly after that and she wanted to see if we could get something for pain control. Her other daughter came in (V15) and wanted her sent to the hospital for pain control and another Xray. I called for transport and sent her to the hospital. (V22) was concerned because the night before (5/2/24) she had visited and (R6) was yelling out in pain when moved and (V22) was worried it was the right hip. She had contacted me and requested a hip Xray on Thursday, so I put in an order for a hip Xray to be done too. On 5/14/24 at 6:30 PM, V22, R6's Power of Attorney, previous facility Director of Nurses, stated, I had been notified that my mom had a red area and a swollen knee. I was told they were going to get an Xray. My sister (V15) and I went in to see her the evening on 5/2/24. Her right knee was red and super swollen. It was sore to the touch. She would yell and grimace with touch and or when she was moved. My sister and I went to change her. She started yelling. I asked her if it was her hip and she said hip. I let (V14) know that I would like an Xray of the hip. Friday (5/3/24) I was notified that it was a probable fracture. I then requested that she be sent out to the hospital for pain control and evaluation. On 5/15/24 at 5:30 AM, V31, CNA, stated that she worked on 5/1/24 the 10 PM to 6 AM shift. On her first bed check with R6 she noticed that was red marks to the middle of the right-side rib area, the left knee, and the right knee. At this time there was no swelling. On the second bed check, the red mark on the rib area and left knee were gone. The right knee was red but not hot to the touch. At this time, R6 did not seem to be having pain. By the time the 5/2/24 day shift came in. The right knee was swollen and hot to the touch. R6 was yelling out with pain with movement. I then worked again on Thursday 5/2/24 night shift. R6 was in a lot of pain when she was rolled and provided incontinent care. On 5/16/24 at 9:30 AM, V1, Administrator, was questioned if she believed R6's Physician should have been notified of increased pain, V1 stated that the Physician should have been made aware of the increased pain. On 5/16/24 at 3:02PM, V45, Medical Doctor, stated he knows he got a called on R6's fracture leg and we sent R6 to the ER and thought that the ER found it (fracture). V45 stated he can't remember the details, and this is the first kind of injury he's aware of. V45 stated he can't remember when he knew about R6's pain increasing but his (V45) reaction would be to send R6 to the Emergency Room. V45 stated the first I heard of R6's fracture was from the ER, or maybe from his nurse or had a message to send R6's in, and that V45 couldn't recall. The policy Pain Prevention and Treatment, dated 10/2017, documents, Procedure: 1. Each resident will be assessed for pain using the Pain Screen including an appropriate Pain Rating Scale upon admission and at least quarterly. Residents who are not able to communicate verbally or have cognitive deficit that precludes them from answering yes/no questions will be screened using the Pain Observation Screen including the FLACC (face, legs, activity, cry, consolability) scale.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and observations the facility failed to answer call lights in a timely manner to meet reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and observations the facility failed to answer call lights in a timely manner to meet residents need for 3 of 3 residents (R1, R2, R3) reviewed for call lights. Findings include: 1.R1's face sheet, undated, documents admit date or 10/13/2023 with diagnosis of Acute respiratory failure with hypoxia. R1's Minimum Data Set (MDS) dated [DATE] documents R1 is cognitively intact and needs maximal assist with activities of daily living. On 4/28/2024 at 5:15pm R1 stated that a week ago he was left on the bed pan for 45 minutes on night shift, that he had his call light on but because there wasn't enough Certified Nursing assistants (CNA) he had to wait for 45 minutes to be taken off the bed pan. R1 stated that call light times are ok when there is enough staff but on nights when there is only two CNA's and one nurse it takes a while to get them to respond to the call light. R1 stated he had to wait to be changed today because there was only one CNA on the hall this evening. 2. R2's face sheet undated documents admit date of 3/25/2024 with diagnoses of other artificial openings of urinary tract status, Acute maxillary sinusitis, unspecified, Colostomy status, Mild intermittent asthma, uncomplicated, Essential (primary) hypertension, Restless legs syndrome, Diarrhea, unspecified. R2's MDS dated [DATE] documents R2 is cognitively intact and is dependent for activities of daily living. On 4/28/2204 at 5:30 pm R2 stated that she must wait to lay down because there isn't enough CNA's here to lay her down. R2 states it takes two CNAs to get me in bed and when there is only 3 CNA's here on second shift it is hard for them to find the help to lay me down. R2 stated weekends on second and night shift is bad. R2 stated it takes a while for them to come change me when I need to be changed. R2 stated she had to wait 3 hours for staff to answer call light but could not recall a specific date or time. R2 stated it usually takes staff 2 hours to answer her light. 3. R3's face sheet undated documents admit date of 1/25/2024 with diagnosis of Gastrointestinal hemorrhage, unspecified, Respiratory failure, unspecified, unspecified whether with hypoxia or hypercapnia, Wheezing (History Pain, unspecified (History of), Pure hypercholesterolemia, unspecified (History of), Essential (primary) hypertension (History of), Depression, unspecified (History of). R3's MDS dated [DATE] documents R3 is cognitively intact and is dependent for activities of daily living. On 4/28/2024 at 5:25pm R3 stated that call lights take about 2 hours to be answered, staff only come in to check on her at night if she asks them to come, R3 stated she has had to wait for 3 hours before to get changed. R3 stated that CNAs don't even wipe the urine off of her sometimes they change her incontinent brief. R3 states there isn't enough staff here to take care of the residents. On 4/30/2024 at 6:42am R3 was in bed with incontinent brief saturated with urine, bed pad wet with urine and bottom sheet on bed wet with urine. V7 (Certified Nursing assistant) stated she was not aware of the last time that R3 had been changed. R3 stated that she was last changed at 10:00 PM last night. On 4/28/2024 at 5:15pm V1 stated that she can staff more nurses and CNAs, but she doesn't have enough staff to work all the open shifts, so the staff must work short. V1 stated that she can't find staff to hire for the empty CNA and nurse shifts she has open. V1 stated that her ADON and MDS coordinator fill as many shifts as they can but they still have open shifts. Facility resident council minutes dated 2/28/2024 documents that residents state there isn't enough help on evenings.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide complete incontinence care for one of three r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide complete incontinence care for one of three residents (R3) reviewed for bladder incontinence in the sample of 11. Findings include: R3's Face Sheet, undated, documents admit date of 1/25/2024 with diagnoses of Gastrointestinal hemorrhage, unspecified, Respiratory failure, unspecified, unspecified whether with hypoxia or hypercapnia, Wheezing (History Pain, unspecified (History of), Pure hypercholesterolemia, unspecified (History of), Essential (primary) hypertension (History of), Depression, unspecified (History of) R3's Minimum Data Set, dated [DATE] documents R3 is cognitively intact and is dependent for activities of daily living. On 4/28/2024 at 5:25 PM R3 stated that call lights take about 2 hours to be answered, staff only come in to check on her at night if she asks them to come, R3 stated she has had to wait for 3 hours before to get changed. R3 stated that CNAs don't even wipe the urine off her sometimes they change her incontinent brief. R3 states there isn't enough staff here to take care of the residents. On 4/30/2024 at 6:42 AM observed R3 in bed with incontinent brief saturated with urine, bed pad wet with urine and bottom sheet on bed wet with urine. V7, Certified Nursing Assistant, stated she was not aware of the last time that R3 had been changed. R3 stated that she was last changed at 10 PM last night. V7 removed wet incontinent brief, wiped R3's bottom with a soapy washcloth, did not rinse or dry R3. V7 used multiple sides of the same washcloth with front to back motion and back to front motion. V7 then rolled R3 over and changed her wet bed linens and applied clean linens without changing her gloves. V7 did not cleanse R3's peri area. On 4/30/2024 at 6:42 AM, V7 stated she washed R3 with soapy wash rags but did not rinse or dry her and she should have. V7 stated that she did not change her gloves after removing the soiled incontinent brief and soiled linen and should have removed her gloves. V7 stated that R3's incontinent brief was wet with urine, her bed pad was wet with urine and her bottom sheet was wet. V7 stated that she did not know when the last time that R3 had been changed and provided peri care. Facility's Resident Council Minutes dated 2/28/2024 documents that residents state there isn't enough help on evenings. Facility provided perineal care policy dated July 2017 which documents to wash perineal are wiping form front to back, rinse and dry perineal area using a different washcloth.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews and observations the facility failed to provide sufficient nursing staff to ensure resident s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews and observations the facility failed to provide sufficient nursing staff to ensure resident safety/supervision and care needs are met for 5 or 5 (R1,R2,R3,R4 and R5) residents reviewed for sufficient staffing. This failure has the potential to affect all residents in the facility. Findings include: 1.) R1is face sheet undated documents admit date or 10/13/2023 with diagnosis of Acute respiratory failure with hypoxia. R1's Minimum Data Set, dated [DATE] documents R1 is cognitively intact and needs maximal assist with activities of daily living. On 4/28/2024 at 5:15pm R1 stated that a week ago he was left on the bed pan for 45 minutes on night shift, that he had his call light on but because there wasn't enough Certified Nursing assistants (CNA) he had to wait for 45 minutes to be taken off the bed pan. R1 stated that call light times are ok when there is enough staff but on nights when there is only two CNA's and one nurse it takes a while to get them to respond to the call light. R1 stated he had to wait to be changed today because there was only one CNA on the hall this evening. 2.) R2's face sheet undated documents admit date of 3/25/2024 with diagnosis of Other artificial openings of urinary tract status, Acute maxillary sinusitis, unspecified, Colostomy status, Mild intermittent asthma, uncomplicated, Essential (primary) hypertension, Restless legs syndrome, Diarrhea, unspecified. R2's Minimum Data Set, dated [DATE] documents R2 is cognitively intact and is dependent for activities of daily living. On 4/28/2204 at 5:30pm R2 stated that she has to wait to lay down because there isn't enough CNA's here to lay her down. R2 states it takes two CNA's to get me in bed and when there is only 3 CNA's here on second shift it is hard for them to find the help to lay me down. R2 stated weekends on second and night shift is bad. R2 stated it takes a while for them to come change me when I need to be changed. 3.) R3's face sheet undated documents admit date of 1/25/2024 with diagnosis of Gastrointestinal hemorrhage, unspecified, Respiratory failure, unspecified, unspecified whether with hypoxia or hypercapnia, Wheezing (History Pain, unspecified (History of), Pure hypercholesterolemia, unspecified (History of), Essential (primary) hypertension (History of), Depression, unspecified (History of) R3's Minimum Data Set, dated [DATE] documents R3 is cognitively intact and is dependent for activities of daily living. On 4/28/2024 at 5:25pm R3 stated that call lights take about 2 hours to be answered, staff only come in to check on her at night if she asks them to come, R3 stated she has had ro wait for 3 hours before to get changed. R3 stated that CNA's don't even wipe the urine off of her sometimes they change her incontinent brief. R3 states there isn't enough staff here to take care of the residents. On 4/30/2024 at 6:42am Observed R3 in bed with incontinent brief saturated with urine, bed pad wet with urine and bottom sheet on bed wet with urine. V7 (Certified Nursing assistant) stated she was not aware of the last time that R3 had been changed. R3 stated that she was last changed at 10pm last night. 4.) R4's face sheet undated documents admit date of 1/25/2024 with diagnosis of Parkinson's disease without dyskinesia, without mention of fluctuations, Chronic diastolic (congestive) heart failure, Morbid (severe) obesity due to excess calories, Cervicalgia, Essential (primary) hypertension, Unspecified lack of coordination, Unspecified atrial fibrillation, Type 2 diabetes mellitus without complications R4's Minimum Data Set, dated [DATE] documents R4 is cognitively intact and needs maximal assist for activities of daily living. On 4/28/2204 at 5:45pm R4 stated that there is usually only one CNA at night on his hall and there is about 25 people on this hallway to take care of and I need two people to turn me and change me. So I lots of times I have to wait to be taken care of and sometimes they don't even wash me off. I have to ask them to wash me off. R4 stated they need more staff here on nights and second shift. 5.) R5's face sheet undated documents admit date of 12/25/2023 with diagnosis of Parkinsonism, unspecified, Diabetes mellitus due to underlying condition without complications, Chronic obstructive pulmonary disease, unspecied, Hyperlipidemia, unspecified, Chronic thromboembolic pulmonary hypertension, Insomnia, unspecified, 2019-nCoV acute respiratory disease (History of), Unspecified dementia, mild, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety R5's Minimum Data Set, dated [DATE] documents R4 is moderately cognitively impaired and needs supervision with Activities of Daily living. R5's progress noted dated 04/28/2024 at 10:03 PM by V3 (Registered Nurse) documents the following:At 9:08pm, Local Police called to ask if a resident was missing from the facility. V2 was unaware of any missing resident but stated that we would do room checks and call back if we were. At 9:13pm, prior to CNAs being able to conduct room checks, Local Police called back to ask if we had R5 as a resident. Dispatcher explained that police observed the R5 fall onto his backside near a local park, where he was walking towards the downtown area with his walker. At approximately 9:30pm, Local Police arrived at the facility with the R5, who explained that his brother-in-law passed away, and so he wanted to go see his nieces to make sure they were ok. Further investigation reveals that at approximately 8pm, R5 was observed shaving with an electric razor in his room by a V4. Prior to this, during dinner, R5 suggested to a V4 that a family member was going to pick him up in the evening, and V4 suggested that the R5 communicate with his nurse on duty. Per the nurse working that hall, the resident made no mention of his intentions to leave, and he was given his evening medication prior to leaving, per the nurse responsible for his hall. The situation was reported to V14, and then spoke with V1, the administrator, via phone, to explain the situation. 15 minute bed checks have been initiated. A thorough assessment of R5 reveals no injury. On 4/30/2024 at 12:30pm R5 stated that he walked out the front door the other night. R5 stated he was confused and was trying to find his sister. R5 stated that he had to sat down on the road because his legs were hurting so bad. R5 stated there was no sidewalk so I just walked on the road. R5 stated he left about 8:15pm and was gone about an hour. R5 stated it was kinda dark out when he left. R5 stated he knows to press the button on the front door to get out. R5 stated he told one of the CNA's that he was going to leave. R5 stated he signed out in the book that he was leaving. On 4/30/2024 at 1:00pm resident sign out book contained undated document with R5's name and time on it. On 5/1/2024 at 9:55am V4 stated she was the CNA on R5's hall on 4/28/2024 on second shift. V4 stated that she was the only CNA on that hall that night. V4 stated that there were only 3 total CNA's on second shift for 72 residents that evening. V4 stated that she saw R5 in his room between 7-730 shaving. V4 stated she thought this was unusual so she asked him what he was doing. V4 stated that R5 said he was going to leave that his sister was coming to get him. V4 stated that she thought this was odd that R5's sister would be coming to get him at this time of night. V4 stated that she walked by R5's room about 745 -8 and R5 was sitting in his recliner chair. V4 stated she was down another hallway helping another CNA lay down residents that required two assist to get into bed and was told that R5 had gotten out of the building and the police were bringing him back. On 4/30/2024 at 10:00am V2 stated that on 4/28/2024 he was at the end the end of the hallway and the phone kept ringing so he went to answer it and it was the local police department. The police department asked if they were missing any male residents V2 responded oh god I hope not but we are severely under staffed so I will have to check with the CNA's. V2 stated that just a few minutes later the police called back and asked if R5 was our resident. I stated yes and they said they witnessed him at the park fall to his bottom and they assisted him up. Police asked if someone could come get him and I stated no we don't have enough staff. R5 returned to facility via police vehicle and was pleasant and uninjured. V2 stated he was not sure how R5 had gotten out of the building but that R5 is pretty steady on his feet with his walker. On 5/2/2024 at 9:00am V1 stated she expects her staff to supervise residents and know if they are leaving the building. On 4/28/2024 at 5:15pm V1 stated that she can staff more nurses and CNA's but she doesn't have enough staff to work all the open shifts so the staff have to work short. V1 stated that she cant find staff to hire for the empty CNA and nurse shifts she has open. V1 stated that her ADON and MDS coordinator fill as many shifts as they can but they still have open shifts. On 4/28/2024 at 5:30pm observed 3 CNA's and two nurses present to provide care for 72 residents in facility. Staffing schedules reviewed for 4/27/2024 and 4/28/2024 with noted three CNA's on second shift with two nurses and one night nurse shift with two CNA's. On 4/28/2024 at 5:15pm V1 stated they do not have a staffing policy and that the current facility census is 72.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on record review, interviews, and observations the facility failed to provide the services of a Director of Nursing on a full-time basis. This failure has the potential to affect all residents r...

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Based on record review, interviews, and observations the facility failed to provide the services of a Director of Nursing on a full-time basis. This failure has the potential to affect all residents residing in the facility. Findings include: On 4/28/2024 at 4:15pm V5 (Certified Nursing assistant) stated that there is no Director Of Nursing (DON). On 4/28/2204 at 5:00pm V2 (Registered Nurse) stated that the DON quit so they currently do not have a DON On 4/28/2024 at 5:15pm V1(Administrator) stated that the DON quit last Monday 4/22/2024 and she currently does not have a DON. On 4/28/2024 at 5:30pm observation of no DON in the facility. On 4/30/2024 at 10:00am observations of no DON in the Facility. On 5/1/2024 at 11:00am observations of no DON in the facility. Staffing schedule dated 4/22/2023-5/1/2024 does not document a DON. On 4/28/2024 at 5:15pm V1 stated they do not have a staffing policy and that the current facility census is 72.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0865 (Tag F0865)

Could have caused harm · This affected most or all residents

Based on record review and interviews the facility failed to implement and maintain an affective Quality Assurance program. This has the potential to affect all 71 residents residing in the facility. ...

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Based on record review and interviews the facility failed to implement and maintain an affective Quality Assurance program. This has the potential to affect all 71 residents residing in the facility. Findings include: Facility provided documents documenting Last Quality Assurance meeting was 9/26/2023. On 5/21/2024 at 10:50 am V1, Administrator, stated they have not had a QA meeting since 9/2023. On 5/22/2024 at 8:40am V24, Maintenance Director, stated that he has not attended a monthly or Quarterly Quality Assurance meeting since he started in October 2023. Facility provided policy, dated 11/2017, titled Quality Assurance and performance improvement, documented, The Quality Assurance team will meet monthly. The facility's matrix, dated 5/1/2024, documented that there were 71 residents residing in the facility.
Jul 2023 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected 1 resident

Based on interview and record review, the Facility failed to provide an Advanced Beneficiary Notice of Non-Coverage (ABN) to residents being discharged from Medicare part A with benefit days remaining...

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Based on interview and record review, the Facility failed to provide an Advanced Beneficiary Notice of Non-Coverage (ABN) to residents being discharged from Medicare part A with benefit days remaining for 2 of 3 residents (R45, R206) reviewed for Beneficiary Protection Notification in the sample of 40. Findings include: The Beneficiary Notice- Residents discharged Within the Last Months Form dated 2/10/2023-7/10/2023 documents R45 and R206 were discharged from Medicare covered Part A stay with benefits days remaining and both R45 and R206 remained in the Facility. It further documents R45 was discharged on 3/31/2023 and R206 was discharged on 2/17/2023. R45's Benefit Protection Notification Review Form documents R45 (or representative) did not receive this Notification. R206's Benefit Protection Notification Review Form documents R206 (or Representative) did not receive this Notification. On 7/11/2023 at 12:18 PM, V10, Social Services, stated, I just looked up ABN and found out they are supposed to get that when they are going to be on Medicare long term. (R45) and (R206) should have been issued an ABN. On 7/11/2023 at 1:15 PM, V1, Administrator stated, I think she (V10) just didn't realize she was supposed to do them (ABN). I'm sorry about that. We have Medicare meetings and I think we just referred to them as Nomnocs (Notice of Medicare Non-Coverage) instead ABN's. She (V10) did take it over doing them mid-year last year. (R207) went home so she shouldn't have had one. ABNs are for those staying in the Facility, which was (R45) and (R206).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to provide residents privacy during transferring and wound care for 2 of 4 residents (R27 and R42) reviewed for privacy in a samp...

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Based on observation, interview and record review, the facility failed to provide residents privacy during transferring and wound care for 2 of 4 residents (R27 and R42) reviewed for privacy in a sample of 40. Findings include: 1. On 07/11/2023 at 1:25 PM, V16, Physical Therapy Assistant, brought R27 back into her room, asked R27 if she wanted to lay down. R27 stated Yes. R27's roommate, R159 was in the room at the time. V16 did not close the curtain between R27 and R159 nor did she close the blind to the window to provide privacy during transferring R27 to the bed or during repositioning. 2. On 07/12/2023 at 9:45 AM, V15, Registered Nurse (RN) entered R42's room to perform wound care. V7, Licensed Practical Nurse (LPN) also entered R42's room and shut R42's door to the hallway but no one closed the blinds to the window facing the patio where residents, staff and visitors were. V15 performed a dressing change to R42 left buttock with his buttock facing the open window to the patio. R52 and V19, R52's husband, were outside of R42's window while the dressing change was being performed. Also walking past R42's window was V20, Activities Director, and R21. V20 was pushing R21 in a wheelchair while the window blinds were opened. On 07/12/2023 at 3:55 PM, during an interview with V1, Administrator, and V2, Director of Nurses, both stated that they would expect the staff to provide privacy by pulling the door shut, pulling the privacy curtain, and shutting the window blinds when providing care to residents. The facility's policy, Resident Rights, dated October 2017, documented, Privacy and Confidentiality. The resident has a right to person privacy and confidentiality of his or her personal and medical records. Personal privacy includes accommodations, medical treatment, written and telephone communications, personal care, visits, and meeting of family and resident groups but this does not require the facility to provide a private room for each resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to follow physician's orders for the treatment of pressur...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to follow physician's orders for the treatment of pressure ulcers for 1 of 3 residents (R36) reviewed for pressure ulcers in the sample of 40. Findings include: The Facility's Wound Summary Report dated 6/1/2023-6/30/2023 documents R36 has an open area to her left hip which was identified on 4/20/2023 and was not present upon admission. It continues to document the pressure ulcer has been open 72 days. It further documents the initial size was 0.4 cm (centimeters) x 0.4 cm. The Facility's Wound Log documents R36's pressure ulcer is declining and as of 6/29/2023, the pressure ulcer measures 1.5 cm x 1 cm. R36's Minimum Data Set, MDS, dated [DATE] documents R36 is cognitively impaired, frequently incontinent of bowel/bladder and requires extensive assistance for turning and repositioning. R36's Care Plan dated 6/5/2023 documents, Problem: I am at risk for skin breakdown r/t (related to) incontinence, decreased mobility secondary to dx of dermatitis, PVD (peripheral vascular disease), hx (history) of diabetes, pain, decreased nutritional intake. Reoccurring left hip ulcer. Approach: Apply all treatments as per MD order. Approach: Left hip- provide treatment as ordered. Monitor for s/s (signs and symptoms) of infection. Notify MD, hospice and POA (Power of Attorney) of any change in condition. R36's Physician's Orders dated 6/29/2023 documents, Cleanse open area to left hip with wound cleanser. Pat dry. Apply collagen with silver sheet to wound bed and cover with border gauze every day and PRN for soiling and dislodging. On 7/11/2023 at 11:14 AM, R36's left hip had a bandage dated 7/9/2023. On 7/12/23 at 9:14 AM, V3, Assistant Director of Nursing (ADON) stated that the floor nurses are responsible for doing the pressure ulcer treatments. On 7/13/2023 at 11:47 AM, V1, Administrator, stated she would expect treatment orders to be followed and carried out as the physician prescribed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the Facility failed to ensure residents have water available for hydration pu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the Facility failed to ensure residents have water available for hydration purposes for 2 of 3 residents (R25, R33) reviewed for hydration in the sample of 40. Findings include: 1. R25's Minimum Data Set, MDS, dated [DATE], documents R25 is severely impaired cognitively. It further documents R25 eats and drinks independently but requires set up. R25's Care Plan dated 5/22/2023 documents R25 has limited physical ability, a history of Urinary Tract Infections (UTI) and is at risk for impaired nutrition and hydration related to cognitive loss. R25's Care Plan includes approaches to encourage adequate fluid intake. On 7/10/2023 at 9:20 AM, R25 was in her room, with her bedside table nearby. There was no available water/fluids or water pitcher in R25's room. At this time, V5, Certified Nursing Assistant (CNA) stated there is not enough water pitchers for every resident and that she brought the issue to (V21's, Medical Records) attention because she does the ordering. On 7/10/2023 at 2:25 PM, R25 was in her room, with no water pitcher or fluids available. On 7/11/2023 at 8:21 AM, R25 was in her room, without water or any form of hydration accessible. On 7/11/2023 at 3:00 PM, R25 was in her room, without water or any form of hydration accessible. On 7/12/2023 at 9:20 AM, R25 was in her room, without water or any form of hydration accessible. 2. R33's MDS dated [DATE] documents R33 is independent with eating and drinking. R33's Care Plan reviewed 6/19/2023 documents, Category: Dehydration/Fluid maintenance. Problem-R33 is at risk for alteration in fluid volume related to use of diuretic medication. Approach Encourage fluids with meals and in between as tolerated. It further documents R33 has limited physical mobility. On 7/10/2023 at 9:45 AM, R33 was in her room with no water pitcher/fluids available. On 7/10/2033 at 2:26 PM, R33 was in her room, with no water pitcher/fluids available. On 7/11/2023 at 8:21 AM, R33 was in her room, without water or any form of hydration accessible. On 7/11/2023 at 3:00 PM, R33 was in her room, without water or any form of hydration accessible. On 7/12/2023 at 9:20 AM, R33 was in her room, without water or any form of hydration accessible. On 7/11/2023 at 2:04 PM, V9, Certified Nursing Assistant (CNA) stated the staff pass ice water once a shift, but R25 and R33 don't have a water pitcher because they will sling it in the hall if it is in front of them. On 7/12/2023 at 3:28 PM, V1, Administrator stated she would expect residents to have fluids readily available, unless they were NPO (Nothing by Mouth). The Facility's Policy dated December 2016 documents, Hydration: Policy It is the policy of (Facility) to provide residents with adequate fluids, including water and other liquids that are consistent with resident needs and preferences and sufficient to maintain resident hydration. Procedure 1. Fluids and snacks will be offered to each resident in accordance with the Dietary Snack times or based on individual needs or preferences. 2. Staff will offer fluids on a routine basis. This will be in addition to the fluids offered on the meal tray. 3. All residents will be encouraged to drink the fluids offered. 4. Snacks will be offered at HS (bedtime) to all residents.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to perform appropriate hand hygiene while passing out and setting up meal trays for residents and providing care to prevent the s...

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Based on observation, interview and record review, the facility failed to perform appropriate hand hygiene while passing out and setting up meal trays for residents and providing care to prevent the spread of infection for 3 of 8 residents (R7, R23 and R27) reviewed for infection control, in a sample of 40. Findings include: 1. 07/10/23 12:15 PM, V12, Certified Nurse Assistant (CNA), without benefit of hand hygiene, rubbed her face, then took a lunch tray to R7 and buttered his roll. She then returned the tray to the window. She did not perform hand hygiene. V12 then touched her shirt and then took R23's lunch tray to her, buttered the roll for her, returned the tray to the kitchen window. 2. On 07/11/2023 at 1:25 PM, V16, Physical Therapy Assistant, brought R27 back into her room, asked R27 if she wanted to lay down. R27 stated yes. Without benefit of hand hygiene or donning gloves, V16 took off her gait belt and placed it on R27, and assisted her into bed, and positioned her by lifting R27's bilateral legs onto the bed and by taking a bed pad and pulling her up in bed. On 07/12/2023 at 3:50 PM, V1, Administrator, and V2, Director of Nurses, both stated that they would expect the staff to perform hand hygiene before and after serving a meal tray and if the touch their face, hair, or clothing and before and after resident care. The facility's policy, Hand Hygiene, undated, documented, Indications for Hand Hygiene: 1. Before having direct contact with residents. 2. Before having contact with residents' food. It continues, Wear gloves when contact with blood or other potentially infection materials (other body fluids, secretions and excretions,) mucous membranes, non-intact skin and contaminated items will or could occur. It continues, Wear gloves if touching a residents' food (e.g., buttering bread.)
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on record review and interview, the facility failed to provide a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week on the dates. This has the potential to affect all th...

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Based on record review and interview, the facility failed to provide a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week on the dates. This has the potential to affect all the 60 residents living in the facility. Findings include: On 07/12/23 at 10:16 AM staffing schedules documented no RN for 8 consecutive hours on the dates of 6/10/2023, 6/25/2023, 7/8/2023 and 7/9/2023. On 07/12/23 at 10:18 AM, V2 (Director of Nursing) stated she did not have RN coverage for the dates of 6/10/2023, 6/25/2023, 7/8/2023 and 7/9/2023. On 07/12/23 at 11:45 AM V1, Administrator, stated she is aware that there are a few days that there was not an RN on staff. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 7/10/2023 documents that the facility has 60 residents living in the facility. The CMS 672 documented that the facility has 3 residents with pressure ulcers, 10 residents who are bedfast all or most of time, 6 residents with indwelling catheters, 4 residents on Hospice, 12 residents with injections, one resident with an ostomy, one resident on dialysis, 3 residents on antibiotics, 34 residents receiving psychoactive medications and 30 residents on pain management program.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the Facility failed to ensure mediations that require refrigeration were monitored for the correct/current temperature for storage as well as ensure ...

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Based on observation, interview and record review, the Facility failed to ensure mediations that require refrigeration were monitored for the correct/current temperature for storage as well as ensure medications were stored in properly labeled packaging. This Failure has the potential to affect all 60 residents residing in the Facility. Findings include: 1. On 7/10/2023 at 2:11 PM, the medication storage room was observed with V8, Registered Nurse. There was a Refrigerator Temperature Log labeled Med (Medication) Room-Month-May with one Entry, 36 on the 25th. V8 stated, Oh that's not good. Oh great, that's from May. when questioned about the Temperature Log. At this time, the temperature was checked, was 35 degrees (Fahrenheit) and this observation was verified by V8. The Refrigerator Temperature Log further documents, 11-7 Shift is to do nightly checks on the refrigerator temperatures and the temps are to be maintained between 36-40. On 7/11/2023 at 1:58 PM, V2, Director of Nursing stated that the medication fridge houses insulin, suppositories, and their emergency stock Lorazepam. 2. On 7/10/2023 at 2:30 PM, the A-Hall and C-Hall medication cart was inspected with V15, RN. At this time, there were multiple assorted pills scattered in the bottom of the drawer and not contained in a labeled container. V15 stated, I'd say there are least twenty pills down there. The Facility's Storage of Medications Policy dated April 2007 documents, The Facility shall store all drugs and biologicals in a safe, secure and orderly manner. 1. Drugs and biologicals shall be stored in the packaging, containers, or other dispensing systems in which they are received. Only the issuing pharmacy is authorized to transfer medications between containers. 2. The nursing staff shall be responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary manner. It continues to document, Drugs shall be stored in an orderly manner in cabinets, drawers, carts, or automatic dispensing systems. Each resident's medications shall be assigned to an individual cubicle, drawer, or other holding area to prevent the possibility of mixing medications of several residents. The Facility's Resident Census and Conditions of Residents Form dated 7/10/2023 documents there are 60 residents residing at the Facility.
Jun 2023 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a resident is free from employee-to-resident verbal abuse fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a resident is free from employee-to-resident verbal abuse for 1 of 3 residents (R3) reviewed for abuse in the sample of 10. Findings include: R3's Long Term Care Facility and IID - Serious Injury Incident Report dated 5/27/23, documents alleged abuse. The Report documented V1, Administrator was notified that R3 reported agency staff member used inappropriate language with him. Staff member was sent home and investigation initiated, and final report to follow. The final investigation documented V19, Agency Certified Nurse's Assistant, CNA, used inappropriate language towards R3 on the evening of 05/27/2023. The Report documented V1 Administrator was notified at 11:10 PM that R3 called the nurse to his room at approximately 11:00 PM on 05/27/2023 and stated that the agency girl used inappropriate language with him. The Report documented that V19 filled R3's ice up, said thank you and then he said, thank you and V19 then turned and walked out past the curtain, and he thought he heard her say F*** You. On 06/07/2023 at 11:25 AM, R3 stated that about two weeks ago he had his call light on to asked for ice water. R3 stated V19 came in and he told her that he needed ice water. R3 stated V19 went to get him some ice water and came back to his room. R3 stated V19 sat his ice water down on his bedside table and he told her Thank you. R3 stated V19 turned around and said, thank you - F*** off!. R3 stated he didn't say anything back to V19. R3 stated he was shocked that she said F*** off to him. R3 stated he didn't do anything wrong. He stated it hit him hard what she did, and he didn't deserve that. He said it really hurt his feelings and he just didn't understand why she would say those words. R3 stated V19 made him feel disrespected, and embarrassed. R3 stated V1 Administrator told him they would never have V19 back in the building and V1 would tell the agency where V19 works what V19 did. R3's Minimum Data Set (MDS) dated [DATE] documents, intact cognitive skills for decision making, requires extensive assistance with two plus physical assist for bed mobility, transfer, and toileting, dressing requires extensive assistance with one assist, urinary continence occasionally incontinent, and bowel always incontinent. R3's Care Plan dated 07/29/2022 documents behavioral symptoms. R3 has schizophrenia and shows this by being paranoid about others hurting him. Interventions include the following: Greet resident with a smile and be welcoming, make eye contact to gain trust, move me away from the cause or noise to a safe quiet place, redirect resident with a snack, redirect resident with coffee/fluids. On 06/07/2023 at 1:51 PM, V16, CNA, stated she takes care of R3. V16 stated R3 told her what happened to him with verbal abuse from an agency CNA. V16 stated R3 said he asked V19 for ice that night. V16 stated that R3 stated to her V19 brought ice back to him and put in on his bedside table. V16 stated that R3 told her he thanked V19, and she walked away, and she said, thank you and f*** off. On 06/07/23 at 2:14 PM, V2, Director of Nursing (DON), stated on Saturday, 05/27/2023 at 11:12 PM, V17 Licensed Practical Nurse (LPN), notified V2 of R3 being verbally abused by V19. V2 stated V17 said to V2 What do I do with this allegation of verbal abuse? (R3) is claiming that the (Staffing Agency) gal told him to 'f*** off' after answering his call light. Don't know if it's true or not but after the last one I didn't call on. V17 stated to V2 that V19 was mad he didn't say thank you after she filled up his water. V2 stated it should be reported to V1 Administrator. V2 stated V17 said she messaged V1, Administrator. R3's Progress dated 05/28/2023 at 12:40 PM documents Made aware of an inappropriate language made toward resident. Administrator notified and spoke with resident in regards to this, investigation was opened. The facility's Policy and procedure on Abuse Prevention Program dated 9/28/2022, documents, Abuse: Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes the deprivation by an individual, including a caretaker, of good or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to immediately report an allegation of abuse and injury ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to immediately report an allegation of abuse and injury of unknown origin to the Administrator and to the Illinois Department of Public Health (IDPH) for 1 of 3 residents (R1) reviewed for reporting abuse in the sample of 10. Findings include: R1's Minimum Data Set (MDS) dated [DATE], documents moderately impaired for cognitive skills for decision making, requires extensive assistance with two plus physical assist for bed mobility, transfer, toileting, and personal hygiene, total dependent for bathing, urine, and bowel frequently incontinent. On 06/06/2023 at 4:18 PM, V19, Regional Director, stated, I expect (V1, Administrator) to report and investigate the allegations of any abuse. I expect the Administrator to follow our policy and procedure. On 06/07/2023 at 9:06 AM, V11, Unit Assistant (UA), stated she worked the night shift between 5/28 and 5/29/23. V11 stated that in the early morning of 5/28/23, she answered R1's call light. V11 stated R1 had been yelling and screaming. V11 stated she and V15 Certified Nurse Assistant (CNA) put R1 on the toilet. V11 stated they got R1 onto toilet and R1 started yelling about her arm. V11 stated R1 stated a nurse did it. V11 stated she and V15 both saw a bruise. It was deep purple in color and was approximately the size of a quarter. V11 stated she and V15 reported R1's allegation and R1's bruise to V21, Licensed Practical Nurse (LPN). V11 stated she did not grab R1's arm. V11 stated We lifted her up by her arm pits. V11 stated that R1 was holding her arm, and said my arm, my arm. On 06/07/2023 at 9:38 AM, V12, CNA, stated she worked on the morning of 5/28/23. V12 stated R1 was in the dining room during breakfast when V12 saw R1's bruise. V12 stated R1 reported that they her hurt her left arm causing the bruise. V12 stated that R1 told her that somebody had grabbed her arm, and it hurt. V12 stated R1 told her they threw a bedpan at her. V12 stated she saw a bruise on R1's left arm, reddish purple in color, approximately the size of a golf ball. V12 stated she reported R1's allegations to V13, LPN. V12 stated V13 went down and looked at the bruise on R1's left arm. V12 stated V13 called V1, Administrator on 5/28/2023 and informed V1 what R1 had alleged, and about the bruise. On 06/07/2023 at 10:20 AM, R1 stated A nurse abused me on my arm. I have a bruise and before it was purple and hurt. R1 lifted her long sleeves up on her left arm and pointed to a yellowish/green discoloration. R1 stated she was in bed, and they pulled her out to the edge of her bed, one of them grabbed her arm. R1 stated You know last week it was dark purple. R1 stated they threw a bedpan at her while in the bed and said, There you are. R1 stated a woman told her on the phone it's not abuse they were trying to care for you. R1 stated it was hard to hear V1 Administrator over the phone because R1 stated she is hard of hearing. R1 stated she told the lady over the phone V1 Administrator It's abuse when they leave a bruise on my arm. R1 stated they hurt her arm, made her feel they were all against her. R1 stated she was scared of them coming back in her room again. R1 stated she would never think this sort of thing would happen in a nursing home. On 6/7/2023 at 1:21 PM, V15, CNA stated she worked 5/27/23 and 5/28/23. V15 stated she and V11 assisted R1 on the commode. V15 stated she and V11 lifted R1 underneath her arm pits. V15 stated That night, we did not put her on the bedpan. V15 stated she saw a bruise on R1's right arm, color purple, approximately the size of a medium sized apple. That bruise was there before she and V11 put R1 onto the commode. V15 stated she reported the bruise to V21.V15 stated R1 was yelling when the call light was on, and she is one that always yells. But wasn't yelling when they were in R1's room. V15 stated V21 went to look at the bruise and talked to R1. On 06/07/2023 at 3:10 PM, R1 had a yellowish/greenish discoloration to R1's left forearm, approximately the size of an apple. On 06/08/2023 at 1:18 PM, V21, stated V11 and V15 came to her and reported that R1 had a mark on her arm, and she was holding her arm. V21 stated she went down to assess R1's left arm. V21 stated R1 had a red mark that looked like when people are on blood thinners. V21 stated she asked R1 if the red mark hurt and R1 stated to V21 no. V21 stated she asked R1 what happened and R1 stated she didn't know. V21 stated she did not document the assessment of R1's arm. V21 stated that R1 was looking at her arm because R1 was holding her arm. V21 stated V11 and V15 did not report any allegations of abuse from R1 at that time. On 06/08/2023 at 1:44 PM, V13 stated she worked on Sunday, 5/28/23 on day shift. V13 stated V12 reported R1's bruise. V13 stated that R1 had a bruise on her left arm. It was a dark purple bruise like someone on a blood thinner, and blood pooling under the skin. V13 stated R1 told her that someone grabbed her arm. V13 stated she called V1. V13 stated that she and V1 discussed R1's bruise on R1's left forearm with R1 on the telephone and the allegation of being grabbed on her arm. V13 stated that R1 told us that the person who had grabbed her had a mole or wart on her lip, she was heavy set. V13 stated that V1 told her (V13) to pass along to the next nurse to keep an eye on the bruise that something had been said. V13 stated V1 told her to let R1's doctor know about the bruise. V13 stated she notified the doctor but did not notify the family because she knew they worked nightshift and knew they would be sleeping. R1's Progress note dated 5/28/2023 at 10:35 AM documents bruise noted to left outer wrist while performing skin check. 3.5 centimeters (cm) X (by) 4 centimeters (cm). Noted to be dark purple and without any yellow discoloration. Appropriate parties notified. R1's Observation assessment - Skin Condition Record dated 5/28/2023 documents, when occurred: 05/28/2023 02:52 PM, when recorded: 05/28/2023 02:52 PM, Left outer Wrist, 3.5 cm X 4 cm, bruise, no depth. There was no documentation V1 sent a report to IDPH regarding R1's allegation of abuse. R1's Report to the Illinois Department of Public Health (IDPH) dated 5/31/2023, incident date 5/28/2023 documents, R1 had a bruise and alleged a staff member grabbed her arm. This report was sent to IDPH three days after staff noticed the bruise on R1's arm and R1 had alleged abuse. On 6/9/23, at 7:46 AM, V1 was interviewed regarding R1's bruise and allegation of abuse. V1 stated that she received a telephone call on 5/28/23 at 7:01 AM from V13. V1 stated V13 said that R1 alleged she had been grabbed by a staff member causing a bruise on R1's arm. V1 stated she did not report the allegation at that time, and she did not start an investigation into R1's allegation of abuse or investigation to determine the cause of R1's bruise. V1 stated that it wasn't until she was notified by a IDPH state surveyor who was conducting another complaint investigation, on 5/31/23, that R1 had alleged abuse and said she was grabbed by a nurse causing a bruise. V1 confirmed that she notified IDPH of R1's on 5/31/23. The facility's Abuse Prevention Program policy and procedure, dated 9/28/2022 documents 5. Internal reporting requirements and identification of allegation employees are required to report any incident, allegation, or suspicion of potential abuse, neglect, or misappropriation of property they observe, hear about, or suspect immediately to the administrator. The administrator shall initiate an incident investigation. The nursing staff is additionally responsible for reporting on facility incident report the appearance of suspicious bruises, laceration, or other abnormalities as they occur. Initial reporting allegation the facility must: ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to investigate an allegation of employee to resident physical abuse and injury of unknown origin and failed to remove an alleged ...

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Based on observation, interview and record review, the facility failed to investigate an allegation of employee to resident physical abuse and injury of unknown origin and failed to remove an alleged perpetrator to protect residents for one of three residents (R1) reviewed for investigation/prevention of alleged abuse in the sample of 10. Findings include: On 6/6/2023 at 11:48 AM, V1, Administrator, stated, the allegation of abuse was not reported on 5/28/2023 and she (V1) did not investigate the allegation abuse or do an Injury of Unknown Origin (UKO). V1 stated she thought that bruises sometimes happen during care so no investigation or reportable to IDPH was done. V1 stated she did not remove any employees from the facility when she first heard of the allegation of abuse. V1 stated R1 described the perpetrator as girl with blonde hair and has a mole near her lip. V1 stated that V11 fit that description but was not sent home immediately. On 06/06/2023 at 4:18 PM, V19, Regional Director, stated, I expect (V1, Administrator) to report and investigate the allegations of any abuse. I expect the Administrator to follow our policy and procedure. On 06/07/2023 at 9:06 AM, V11, Unit Assistant (UA), stated she worked the night shift between 5/28 and 5/29/23. V11 stated that in the early morning of 5/28/23, she answered R1's call light. V11 stated she and V15 Certified Nurse Assistant (CNA) put R1 on the toilet. V11 stated they got R1 onto toilet and R1 started yelling about her arm. V11 stated R1 stated a nurse did it. V11 stated she and V15 both saw a bruise which was deep purple in color and was approximately the size of a quarter. V11 stated she and V15 reported R1's allegation and R1's bruise to V21, Licensed Practical Nurse (LPN). V11 stated she did not grab R1's arm. V11 stated We lifted her up by her arm pits. V11 stated that R1 was holding her arm, and said my arm, my arm. V11 stated she worked on Sunday, 5/28/2023, and again on Wednesday, 5/31/2023. V11 stated she received a call from V2 Director of Nursing (DON), not to come in because an allegation of abuse and she was suspended pending investigation. V11 confirmed R1 alleged abuse on 5/28/23. On 06/07/2023 at 9:38 AM, V12, CNA, stated she worked on the morning of 5/28/23. V12 stated R1 was in the dining room during breakfast when V12 saw R1's bruise. V12 stated R1 reported that they her hurt her left arm causing the bruise. V12 stated that R1 told her that somebody had grabbed her arm, and it hurt. V12 stated R1 told her they threw a bedpan at her. V12 stated she saw a bruise on R1's left arm, reddish purple in color, approximately the size of a golf ball. V12 stated she reported R1's allegations to V13, LPN. V12 stated V13 went down and looked at the bruise on R1's left arm. V12 stated V13 called V1, Administrator on 5/28/2023 and informed V1 what R1 had alleged, and about the bruise. V12 stated R1 was upset, and tearful when she was telling V12 what happened to R1. V12 stated V1 never interviewed her to what she reported V13 LPN. V12 stated she kept waiting thinking V1 would do an interview with her, but she didn't. On 06/07/2023 at 10:20 AM, R1 stated A nurse abused me on my arm. I have a bruise and before it was purple and hurt. R1 lifted her long sleeves up on her left arm and pointed to a yellowish/green discoloration. R1 stated she was in bed, and they pulled her out to the edge of her bed, one of them grabbed her arm. R1 stated You know last week it was dark purple. R1 stated they threw a bedpan at her while in the bed and said, There you are. R1 stated a woman told her on the phone it's not abuse they were trying to care for you. R1 stated it was hard to hear V1 Administrator over the phone because R1 stated she is hard of hearing. R1 stated she told the lady over the phone V1 Administrator It's abuse when they leave a bruise on my arm. R1 stated they hurt her arm, made her feel they were all against her. R1 stated she feared them coming back in her room again. On 6/7/2023 at 1:21 PM, V15, CNA stated she worked 5/27/23 and 5/28/23. V15 stated she and V11 assisted R1 on the commode. V15 stated she and V11 lifted R1 underneath her arm pits. V15 stated That night, we did not put her on the bedpan. V15 stated she saw a bruise on R1's right arm, color purple, approximately the size of a medium sized apple. That bruise was there before she and V11 put R1 onto the commode. V15 stated she reported the bruise to V21.V15 stated R1 was yelling when the call light was on, and she is one that always yells. But wasn't yelling when they were in R1's room. V15 stated V21 went to look at the bruise and talked to R1. On 06/07/2023 at 3:10 PM, R1 had a yellowish/greenish discoloration to R1's left forearm, approximately the size of an apple. R1's Report to the Illinois Department of Public Health (IDPH) dated 5/31/2023, incident date 5/28/2023 documents, R1 had a bruise and alleged a staff member grabbed her arm. This report was sent to IDPH three days after staff noticed the bruise on R1's arm and R1 had alleged abuse. The May 2023 Daily Schedule with schedule of nursing staff documents that V11 continued to work after this allegation of abuse, 5/28/2023, and 05/29/2023. Surveyor reported this allegation of physical abuse to V1, Administrator, on 05/31/2023 on previous survey at which time V11 was suspended and initial report to the Department, dated 5/31/2023 documents allegation of alleged abuse to R1. The Facility's Policy and procedure on Abuse Prevention Program dated 9/28/2022, documents, 5. Internal reporting requirements and identification of allegation employees are required to report any incident, allegation, or suspicion of potential abuse, neglect, or misappropriation of property they observe, hear about, or suspect immediately to the administrator. The administrator shall initiate an incident investigation. The nursing staff is additionally responsible for reporting on facility incident report the appearance of suspicious bruises, laceration, or other abnormalities as they occur. The Policy documents Protection of Residents: The facility will take steps to prevent further potential abuse, neglect, exploitation or mistreatment while the investigation is in process and will immediately take appropriate steps to remediate the non - compliance and protect residents from additional abuse.
Mar 2023 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to implement fall interventions and provide supervision t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to implement fall interventions and provide supervision to prevent falls for 1 of 1 resident (R7) reviewed for supervision to prevent accidents in the sample of 7. Findings include: On 3/18/2023 at 7:20PM, R7 sitting in wheelchair across from nurse's station. R7 had bedside table in front of R7. R7 stands up and tinkering with the bedside table. There is no staff present at this time. R7 then sits back down, stands back up and attempts to move wheelchair, which is locked, R7 sits back down. On 3/18/2023 at 7:20 PM R7 standing up and pushing bedside table. No staff are present. R7 starts yelling for help. R7's Care Plan dated 7/15/2022 documents that R7 is at risk for falls related to weakness, unsteady gait, cognitive deficits, incontinence, hypertension, psychotropic medication, impulsive and history of falls. R7's Care Plan documents the following interventions: 9/19/2022 resident may use over bed table for meals, then it should be removed out of reach due to him attempting to use it as a walker at times; and 8/8/2022 observe and place in supervised area when out of bed per resident's preferences. R7's Minimum Data Set (MDS) dated [DATE] documents that R7 requires extensive assistance and two plus person physical assistance for transfers, and extensive assistance and one-person physical assistance for locomotion on the unit. On 3/21/2023 at 11:10AM V1, Administrator stated she would expect staff to provide residents required assistance and supervision. On 3/21/2023 at 12:12PM V2, Director of Nursing (DON) stated she would expect staff to provide assistance and supervision to residents. The facility fall policy dated July 2017 documents it is the policy of the facility to assess and manage resident falls through prevention, investigation, and implementation and evaluation of interventions. The policy documents residents identified as high fall risk will have fall prevention addressed in plan of care.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide sufficient nursing staff to address resident's...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide sufficient nursing staff to address resident's needs timely and provide adequate supervision to prevent accidents for two of 7 residents (R6 and R7) reviewed for adequate staffing in the sample of 7. Findings include: On 3/18/2023, at 7:00 PM, there were two call lights activated on B-hall, including R6's call light. V16 and V14, Certified Nurse's Aides (CNAs) were on the hall and looked down the hall but did not acknowledge the call lights. At 7:05 PM, V15, CNA exited another resident's rooms with two dinner trays. V15 entered R6's room and told R6 she was sorry, but she would have to wait a few minutes because she had one more person to assist with meals and exited the room. At 7:10PM, V24, Licensed Practical Nurse (LPN) entered R6's room and said to give them a few more minutes and turned R6's call light off. At 7:25 PM, staff entered the room and answered R6's call light and addressed R6's needs. On 3/18/2023 at 5:40 PM V15 stated there is not enough help to take care of the residents. V15 stated they cannot provide all the care needed for the residents. V15 stated the staffing is short on the evenings, nights, and weekends. On 3/18/2023 at 7:20 PM, R7 was sitting in wheelchair across from nurse's station. R7 had bedside table in front of R7. R7 stood up and began tinkering with the bedside table. There was no staff present in the area supervising R7. R7 then sat back down, stood back up and attempted to move the wheelchair which was locked. R7 sat back down. During this time no staff was present. R7 began to yell for help. R7's Care Plan dated 7/15/2022 documents that R7 is at risk for falls related to weakness, unsteady gait, cognitive deficits, incontinence, hypertension, psychotropic medication, impulsive and history of falls. R7's Care Plan documents the following interventions for falls: 9/19/2022 resident may use over bed table for meals, then it should be removed out of reach due to him attempting to use it as a walker at times; and 8/8/2022 observe and place in supervised area when out of bed per resident's preferences. R7's Minimum Data Set (MDS) dated [DATE] documents that R7 requires extensive assistance and two plus person physical assistance for transfers, and extensive assistance and one-person physical assistance for locomotion on the unit. The facility's daily roster, dated 3/15/2023, documents the facility has 21 residents with Covid-19 in the facility with 18 rooms requiring isolation. On 3/21/2023 at 12:12PM V2, Director of Nursing (DON) stated that her expected staffing plan for the facility is 6 Certified Nursing Assistants (CNAs) on day and evenings and 3 CNAs on nights. The facility daily staffing sheet dated 3/10/2023 documents 6 CNAs on the day shift, with one CNA going home and hours of 2.57. The evening shift documents 5 CNAs with one CNA going home with only .48 hours, another CNA going home with only working 4.18 hours. On 3/11/2023 the daily staffing schedule documents on the night shift the facility was staffed with 2 CNAs and one of the CNAs left at 2:00AM. The daily staffing schedule dated 3/12/2023 documents 6 CNAs for the day shift with one CNA leaving and only .12 hours recorded. The evening shift documents 2 CNAs working the evening shift. The night shift documents 2 CNAs were no call, no show and other CNA scheduled went home with COVID-19. The schedule documents CNA came in and worked 2-6 AM. The daily staffing schedule dated 3/13/2023 documents 5 CNAs worked the day shift as scheduled. The evening shift one CNA worked the whole shift and 2 CNAs worked 2pm -6pm. The daily staffing only documents 20.73 hours of CNA for shift. Daily staffing sheet dated 3/15/2023 documents 5 CNAs worked the day shift. Daily staffing sheet dated 3/17/2023 documents 5 CNAs worked the day shift. Daily staffing sheet dated 3/18/2023 documents 5 CNAs worked the day shift. On 3/16/2023 at 12:15 PM V8, CNA stated there is not enough staff to take care of the residents, especially with all the COVID-19. V8 stated the facility is short staffed more on the evenings and nights. On 3/16/2023 at 12:20 PM V9 Social Services stated she helps pass trays because there is not enough CNAs. On 3/16/2023 at 12:45PM V6, Licensed Practical Nurse (LPN) stated at times there is not enough staff because of call offs. V6 stated evenings, nights and weekends are the worst times. On 3/18/2023 at 4:34PM V17, CNA stated she has been on duty since 6:00AM and stated there is not enough help because of all the residents with COVID-19. On 3/21/2023 at 11:10AM V1, Administrator stated she would expect staff to provide residents required assistance and supervision. V1 stated staffing has been a challenge. On 3/21/2023 at 12:12PM V2, Director of Nursing (DON) stated she would expect staff to provide assistance and supervision to residents. The Facility's Staffing policy and procedure, dated 11/2017, documents, Policy: Our Facility provides adequate staffing to meet needed care and services for our resident population. Procedure: 1. Our facility maintains adequate staffing on each shift to ensure that our resident's needs and services are met. Licensed registered nursing and licensed nursing staff are available to provide and monitor the delivery of resident care services. 2. Certified Nursing Assistants are available on each shift to provide the needed care and services of each resident as outlined on the resident's comprehensive care plan. 3. Other support services (e.g., dietary, activities, social, therapy, environmental, etc.) are adequately staff to ensure that resident needs are met. 4. Our facility uploads payroll information to the PBJ system as required on a quarterly basis.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review the facility failed to wear required Personal Protective Equipment (PPE) and perform hand hygiene to prevent the spread of COVID-19 for 2 of 7 reside...

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Based on observation, interview, and record review the facility failed to wear required Personal Protective Equipment (PPE) and perform hand hygiene to prevent the spread of COVID-19 for 2 of 7 residents (R2, R3) reviewed for infection control in the sample of 7. Findings include: The facility's daily roster dated 3/15/2023 documents the facility has 21 residents who are currently positive for COVID-19 in the facility and there are 18 residents' rooms requiring isolation. On 3/18/2023 at 4:24 PM V19, Licensed Practical Nurse (LPN) entered R2 and R3's room on A-hall. R2's and R3's room has a sign posted red zone. Without donning eye protection, gloves, gown and N95 mask, V19 entered the room with only a surgical mask on. V19 walked in the room talked to residents came out did not sanitize hands prior to leaving. Upon exit from room surveyor asked V19 why V19 did not don gown, gloves, eyewear and N95 prior to entering the room. V19 stated that R2 and R3 had already been exposed. On 3/18/23 at 4:30 PM, V19 LPN walked down B-hall at the far end and started administering medication from the medication cart to the residents on B-hall. R2's Progress Note dated 3/10/2023 at 10:12 AM documents that R2 is positive for COVID-19. R2's Care Plan dated 3/14/2023 documents that R2 tested positive for COVID-19, and places R2 at higher risk for severe illnesses to include acute respiratory distress, and secondary infection such as pneumonia or bronchitis. R2's Care Plan documents intervention dated 3/14/2023 documents transmission-based droplet isolation: Respiratory, until discontinued by physician. R3's Progress Note, dated 3/10/2023 at 10:09 AM documents R3 positive for COVID-19. R3's Care Plan date 3/14/2023 documents that R3 tested positive for COVID-19, and places R3 at higher risk for severe illnesses to include acute respiratory distress, and secondary infection such as pneumonia or bronchitis. R3's care plan documents intervention dated 3/14/2023 documents transmission-based droplet isolation: Respiratory, until discontinued by physician. On 3/18/2023 at 5:35PM V2, Director of Nursing (DON) stated that she would expect staff to don personal protective equipment (PPE) prior to entering a COVID positive room. The facility policy Management of Resident with Confirmed and Suspected Covid-19 infection Duration of Transmission Based Precautions dated 12/20/2022, documents Staff to wear N95, eye protection, gown and gloves when entering room. The facility Policy Source Control and PPE dated 12/20/2022 documents: When SARS-COV-2 community transmission rates are not high, source control (including N95 mask for unvaccinated HCP) is required WHEN - the facility is in outbreak status (until no new cases have been identified for 14 days), - individuals are suspected or confirmed with SARS-Cov-2 infection. Centers for Disease Control and Prevention (CDC) website guidance, Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic, updated 9/27/22, documents HCP (Health Care Personnel) who enter the room of a patient with suspected or Confirmed SARS-CoV-2 infections should adhere to Standard Precautions and use a NIOSH-approved particulate respiratory with N95 filers or higher, gown , gloves, and eye protection (i.e., goggles or a face shield that covers the front and sides of the face.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to provide a Registered Nurse (RN) 8 hours a day 7 days a week. This has the potential to affect all 59 residents living in the f...

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Based on observation, interview, and record review the facility failed to provide a Registered Nurse (RN) 8 hours a day 7 days a week. This has the potential to affect all 59 residents living in the facility. Findings include: The facility's daily roster, dated 3/15/2023, documents the facility has 21 residents on isolation for COVID-19. On 3/16/2023 at 11:30 AM on entrance to the facility there was not a Registered Nurse (RN) on duty. On 3/18/2023 at 4:00 PM there was no RN at the facility. The facility daily staffing sheets document the facility did not have a RN for 8 consecutive hours on 3/11/2023, 3/12/2023, 3/13/2023, 3/15/2023, 3/16/2023, 3/18/2023 and 3/19/2023. On 3/21/2023 at 12:12 PM V2, Director of Nursing (DON) stated she is aware the facility requires a Registered Nurse (RN) 8 hours a day 7 days a week. V2 stated there are no RNs available, and the facility does have postings for a RN. The facility's Staffing Policy dated November 2017 documents the facility provides adequate staffing to meet needed care and services for their resident population. The Policy documents Procedure: #1 Our facility maintains adequate staffing on each shift to ensure that our resident's needs and services are met. Licensed registered nursing and licensed nursing staff are available to provide and monitor the delivery of resident care services. The Facility's Resident Census and Conditions of Residents form, CMS 672, dated 3/16/2023 documents a census of 59 residents residing at the facility. The CMS 672 documents that 3 residents require Hospice care, 4 residents are on antibiotics, 2 residents have pressure ulcers, and 5 residents have indwelling catheters.
Mar 2023 6 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected multiple residents

Based on interview, observation, and record review the facility failed to have sufficient activities on the evening shift, and weekend for 7 of 10 residents (R1, R2, R3, R4, R5, R6, R9) reviewed for a...

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Based on interview, observation, and record review the facility failed to have sufficient activities on the evening shift, and weekend for 7 of 10 residents (R1, R2, R3, R4, R5, R6, R9) reviewed for activities in the sample of 10. Findings include: The Facility's Activities Calendar dated March 2023 documents no daily activities are scheduled after 4:00 PM. No documentation for Saturday's scheduled times for activities. Saturday documentation for weekend documents Weekend Brain Busters at the Nurses Station! Please bring your Brain Buster to activities for a chance to win a prize. On 3/3/23 at 2:30 PM, R5 stated there are no activities in the evening and none on the weekends. R5 stated she usually doesn't get up to attend activities. R5 stated the staff don't ask her to go to activities, but they did bring her a piece of birthday cake. On 3/3/23 at 2:45 PM, R6 stated they don't offer activities in his room and it's hard for him to get up. R6 stated they have never offered an evening activity for him. On 3/3/23 at 2:45 PM, V7, R6's wife, stated there are no activities in the evening or weekend. V7 stated they don't have enough staff to help with evening activities. V7 stated she has seen BINGO on days. V7 stated they have a church come in around 2:30 on Sundays. V7 stated they do not give her husband any one on one activities to do in his room during the day, evenings or weekends. On 3/5/ 23 at 3:52 PM, R1, Resident Council President, stated there are no activities on weekends or on the evenings during the week or weekend. R1 stated they have a church come in on Sunday's around 2:30 PM to preach. R1 stated he doesn't go because he likes to lay down right after lunch and they have no other activities to do. R1 stated on the Activity calendar they have Brain Busters, but he doesn't think any residents do that. R1 stated CNAs (Certified Nurse Assistants) don't have enough staff, and who wants to color? On 3/5/23 at 4:20 PM, R2, Resident Council [NAME] President, stated they have no activities on the weekends or evening shift. R2 stated they have a church service on Sunday, and she only attends sometimes. R2 stated they don't have enough CNAs and they work short. R2 stated they have brought it up in Resident Council regarding activities, but nothing has changed. On 3/7/23 at 11:45 AM, R3 stated they don't have activities on the weekends and or on the evenings. On 3/7/23 at 3:45 PM, R4 stated they don't have any activities on evening shift or weekends. On 3/3/23 at 2:26 PM, V5, Licensed Practical Nurse (LPN), stated she didn't think they have any activities in the evenings or weekends. On 3/5/23 at 3:38 PM, V13, LPN, stated she works every other weekend, no activities on the weekends. V13 stated they don't have time to do any Brain Busters that is on the activity schedule. V13 stated they don't have the staff to do them. On 3/5/23 at 3:42 PM, V14, LPN, stated there are no activities on evenings after 4 PM, no activities on the weekend, they have a church come in around 2:30 PM on Sundays. V14 stated they don't have the nursing staff to do any activities on evenings or the weekends, they can't get the residents care done being short of staff. On 3/5/23 at 3:45 PM, V15, LPN, stated she works 6 AM to PM and there are no evening or weekend activities. On 3/5/23 at 5:15 PM, V1, Administrator, stated, We apparently don't have activities after 4:00 PM during the week or weekends. Churches come in on Sunday for church service. On 03/3/23 at 4:40 PM, V10, Activity Director, stated the last activity during the week is at 4:00 PM Monday through Friday. V10 stated she leaves the Brain Buster packets at the Nurse's Station with crayons so nursing staff can do these of the evenings. V10 stated they have no scheduled activities after 4:00 PM or on the weekends. V10 stated they do have a church come in and do a service at 2:30 PM. The Activity calendar is taped on residents' doors. TV has scheduled activities. On 3/5/23 6:00 PM, V2, Director of Nurses (DON), stated there are no activities on evenings or the weekends. On 3/5/23 at 6:16 PM, V19, Agency LPN, stated there are no activities when she works the evening shift or weekends when she's here. On 3/5/23 at 6:17 PM, V14, LPN, stated there are no activities during evenings or weekends. V14 stated they have a church come in for a service on Sundays. On 3/7/23 at 8:42 AM, V22, LPN, stated there are usually no activities on the weekends or evenings. On 3/7/23 at 1:45 PM, R9 stated there were no activities in the evenings or weekends. On 3/7/23 at 3:42 PM, V25, CNA, stated he works evening shift and residents don't have activities that he sees on the evenings or the weekends. On 3/8/23 at 11: 58 PM, V23, CNA, stated they don't have activities after 4:00 PM or on weekends. On 3/8/23 at 4:40 PM, observations of no activities at this time in the facility. On Sunday, 3/5/23 at 3:37 PM, there were no activities at this time in the facility. On 3/8/23 from 4:00 to 4:40 PM, no activities at this time in the facility. On Sunday, 3/5/23 from 3:30 PM to 7PM, there were no activities at this time in the facility. On 3/3/23 at 2:00 PM, there were no activities in the facility although Activity Calendar documents there should be Skip Bo. On 3/3/23 from 4PM to 4:40 PM, no activities in the facility although Activity Calendar documents there should be Trivia. An email dated 3/10/23 at 1: 43 PM from V1, documents the facility does not have an activities policy.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

Based on interview, observation, and record review the facility failed to provide sufficient nursing staff to provide for the needs of the residents. This has the potential to affect all 59 residents ...

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Based on interview, observation, and record review the facility failed to provide sufficient nursing staff to provide for the needs of the residents. This has the potential to affect all 59 residents living in the facility. Findings include: On 3/3/23 at 2:25PM, V4, Registered Nurse (RN), stated the facility does not have enough Certified Nurse Assistants (CNAs) in the building for all the resident's needs to be meet. V4 stated they have been short CNAs for some time. On 3/3/23 at 2:26 PM, V5, Licensed Practical Nurse (LPN), stated there were issues with staffing, not enough CNAs. On 3/3/23 at 2:30 PM, R5 stated care isn't good. R5 stated they are short of staff, and call lights don't get answered. R5 stated she went 8 hours without getting checked because not enough CNAs. The staff is always saying how short they are when needing help. Call lights get answered sooner or later, usually takes over 30 minutes for the staff to answer the lights. On 3/3/23 at 2:45 PM, R6 stated the biggest issue here is no help. On 3/3/2023 at 2:45 PM, V7, R6's wife, stated, R6 has been here since October 2022 and gets fed in his room. There is not enough staff to help him evenings and weekends. His call light will be on for over 20 minutes. V7 stated she ends up staying just to help him. They don't pay attention to him because they are so short of staff. V7 stated she has a camera in his room and can see when they are helping him and when not. On 3/3/23 at 3:30 PM, V8, CNA, stated we have one CNA on each hall right now except two CNA's on C Hall. V8 stated, We've been short staffed for several months now and we can't give the residents the care they need. Showers aren't getting done like they are supposed to as well as other needs. We just can't do it all with not having enough CNAs. On 0/3/23 4:35 PM, V9, Social Services/CNA, stated, she is a CNA but works as Social Services Department. V9 stated she has been helping on the floor since they are short staff of CNAs. V9 stated she did not come out of her office till 4:30 PM and had not been on the floor helping the residents right now. V9 stated, Guess I should have come out to help at beginning of the shift. On 3/5/23 at 3:30 PM, V13, LPN, stated last night after 6 PM, there were only two CNAs in the building. There was no CNA on C Hall. Not enough staff for CNAs to take care of the residents' needs. Call lights were going off on all three halls, they couldn't answer all that timely. On Sunday, 3/5/23 at 3:35 PM, V15, LPN, stated they have three CNAs in the building right now. Last night after 6PM, there were two CNA's after 6PM and no CNAs on C Hall from 6PM to 10 PM. Call lights were going off and there was a fall between 9:00 PM and 9:30 PM. On 3/5/23 at 3:42 PM, V14, LPN, stated, We have three CNAs in the building right now. That's not enough CNAs for the residents to get the care they need. Call lights were going off on all three halls. Last night, we had a fall when only two CNAs in the building. (V3, Assistant Director of Nursing/ADON) came in on Saturday around 6:00 PM and left sick within two hours. She (V3) answered two call lights and did not help with any other tasks that the residents needed. On 3/5/23 at 3:52 PM, R1, Resident Council President, stated, I can tell you we don't have much help around here. CNAs are short. We've brought it up in Resident Council Meetings, but nothing gets done for the staff being short. Turn my call light on and it takes a long time for them to answer but they did not have any CNAs on this hall from 6pm to 10PM last night and only one CNA on the other two halls. Care is not good because of the staff shortage. On 3/5/23 at 4:20 PM, R2, [NAME] President of Resident Council, stated, They don't have enough CNAs here, they are working short. Turn call light on and takes over 30 minutes, sometimes longer, to get it answered. On 3/5/23 at 4:30 PM, V8, CNA, stated she's never seen a place that is so short staffed with CNAs and not enough help. V8 stated, We can't take care of the residents. They are not getting the care they deserve because we don't have enough CNAs. V8 stated last night there were only two CNAs in the building after 6PM, one on A hall, one on B hall, none on C Hall. (V3 ADON) was on call and was told to come in and help. (V3) told (V14, LPN) she was leaving sick. C Hall again was unattended. V8 said she asked V14, how can we do this? We have fall risks, residents trying to get up, residents needing changed, and call lights going off. Then the A Hall CNA, (V16), left around 9:15 PM and we didn't know she had even left the building. (V14) and myself went looking down A Hall and couldn't find (V16) anywhere. We had a fall last night 3/4/23, (R7) was found on her mat. On 3/5/23 at 5:22 PM, V2, Director of Nursing (DON), stated, We need CNAs. We use agency, but at times, they don't show up or we have call offs. V2 stated the shortage of CNAs greatly affects the residents care in all aspects. V2 stated that V3, ADON, was on call and she was supposed to work evening shift from 2PM to 10 PM and didn't work two hours. She came in around 6 PM. On 3/5/23 at 5:22 PM, V2, DON stated, she expects V3, ADON, to be here working that evening shift when she's on call. On 3/5/23 at 5:50 PM, V16, CNA, stated they are short CNAs, and they can't get to all the needs of the resident's, can't get showers done like they are supposed to. There was a fall last night on evening shift, she was laying on the floor in her room. On 3/7/23 at 8:01 AM, V11, Dietary Aide (DA), stated the facility is short on CNAs, at times they've only had two CNA's to three halls. V11 stated he went down the halls to pick up trays because they don't have enough CNAs at times to bring back the trays to the kitchen. On 3/7/23 at 8:42 AM, V22, LPN, stated they were short CNAs this past weekend. They've been short for a while now. Evening shift is not good. Seems like they have an increase of falls when they are short CNAs. CNAs can't take care of all the residents needs being short. V22 stated they have a dementia resident that is constantly standing up from his wheelchair and they don't have the staff to be one on one with him. They had a fall last month and a resident had to have staples to his head, it's because they don't have enough staff to keep watch. On 3/7/23 at 1:23 PM, V24, CNA/Restorative Aide, stated she has been getting pulled to the floor since staffing got cut. V24 stated she used to walk residents and monitor weights before getting pulled to the floor. Residents are not getting the care they need because lack of CNAs, it's hard to answer all the call lights, give showers, and everything else that needs done. V24 stated they just can't get it all done plus have residents who fall and have behaviors. Residents complain of not getting showers. R9 did not get her shower. The staffing has gotten worse in the past couple of months. On 3/3/2023 at 2:35 PM, six residents were sitting in their wheelchairs near the Nurse's Station, one male resident was standing up from his wheelchair and was wobbly. Two nurses were sitting at the Nurse's station and did not answer any call lights. On 3/3/2023 at 2:35 PM, 6 call lights were on and buzzing, 4 call lights on C Hall, 1 call light on A Hall, and 1 call light on B Hall. Call lights remained on at 2:45 PM, one call light was answered on C Hall. Call light answered on C Hall at 3:00 PM (was on for 25 minutes). Call light answered on B Hall at 3:04 PM (was on for 29 minutes), no further call lights observed on B Hall at this time. Call light answered on C Hall at 3:12 PM (was on 37 minutes), two lights remain on at this time on C Hall. Call light answered on A Hall at 3:13 PM (was on for 38 minutes), no further call lights observed on A Hall at this time. Call light answered on C Hall at 3:23 PM (was on for 48 minutes), one light remains on at this time on C Hall. Call light answered on C Hall at 3:30 PM (was on 55 minutes), no other lights on at this time on C Hall. Two nurses were sitting at the Nurse's station and did not answer any residents call lights. On 3/5/23 at 5:40 PM, observations of call lights on A, and C Halls from 5:40 PM to 6:15 PM, residents call lights were not answered. One light on A Hall, two lights on C Hall remained on at 6:15 PM. R2's call light answered at 6:17 PM, by V8 CNA. R4's call light remained on from 5:40 PM to 6:22 PM (42 minutes) before answered by staff. On 3/7/23 at 11:55 AM, R1 was sitting in his wheelchair outside of his room. R1's call light was on and buzzing. R1's shorts were saturated in the front and had odor of urine. R1 said he had been waiting over 30 minutes for assistant. The Facility's Daily Staffing Sheet for Saturday 3/4/23 documents there were 2 CNAs working 2-9:15PM, and one walked out at 9:15 PM, leaving one CNA working until 10 PM, and V3, ADON, came in at 6 PM and was there for 1.70 hours for the evening shift. The Facility's Daily Staffing Sheet for Sunday 3/5/23 documents there were 3 CNAs working 2-10PM and one float for 2.98 hours for the evening shift. The Facility's Staffing policy and procedure, dated 11/2017, documents, Policy: Our Facility provides adequate staffing to meet needed care and services for our resident population. Procedure: 1. Our facility maintains adequate staffing on each shift to ensure that our resident's needs and services are met. Licensed registered nursing and licensed nursing staff are available to provide and monitor the delivery of resident care services. 2. Certified Nursing Assistants are available on each shift to provide the needed care and services of each resident as outlined on the resident's comprehensive care plan. 3. Other support services (e.g., dietary, activities, social, therapy, environmental, etc.) are adequately staff to ensure that resident needs are met. 4. Our facility uploads payroll information to the PBJ system as required on a quarterly basis. The Facility's undated Resident Census and Conditions of Residents form, CMS 672, documents there are 59 residents residing at the facility. It also documents the facility has: 51 residents that require 1 or 2 staff assist for dressing and 3 residents that are dependent on staff for dressing; 49 residents that require 1 or 2 staff assist for transferring and 8 residents that are dependent on staff for transferring; 56 residents that require 1 or 2 staff assist for toilet use, 2 residents that are dependent on staff for toilet use, 45 residents that are incontinent of bladder, 46 residents that are incontinent of bowel; 33 residents that require 1 or 2 staff assist for eating and 3 residents that are dependent on staff for eating.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review the facility failed to provide a Registered Nurse (RN) for at least 8 consecutive hours a day 7 days a week. This failure has the potential to affect ...

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Based on observation, interview and record review the facility failed to provide a Registered Nurse (RN) for at least 8 consecutive hours a day 7 days a week. This failure has the potential to affect all 59 residents residing at the facility. Findings include: On 3/3/23 at 2:25 PM, V4, Registered Nurse (RN) stated they are short of RN coverage and have been for a bit. On 3/3/23 at 2:26 PM, V5, Licensed Practical Nurse (LPN), stated they are short of RN coverage. On 3/3/23 at 2:55 PM, V3, LPN/ADON, stated they don't have enough RNs to cover the schedule. On 3/3/23 at 3:30 PM, V8, Certified Nurse Assistant (CNA), stated they are short RNs in the building, and it's been this way several months. On 3/5/23 at 3:30 PM, V13, LPN, stated they have issues with RN coverage and holes in the schedule. On 3/5/23 at 3:42 PM, V14, LPN, stated there were no RNs in the building today. V14 also stated they have had RN holes on the schedule for some time now. . On 3/5/23 at 4:30 PM, V2, Director of Nursing (DON), stated they don't have enough RNs daily to cover the 8 hours per day/7 days per week. V2 stated she knows they have holes in the schedule, and she is doing all she can do to get the RN holes covered. On 3/5/23 at 5:15 PM, V1, Administrator, stated they have not been fully staffed for RN coverage 8 hours day/7 days a week. On 3/09/2023 at 4: 42 PM, V1 stated, we do not have specific policies for staffing written out. Our standard is that we staff according to regulation. The February 2023 calendar with the nursing schedule documents there was no RN for 02/01/2023, 02/02/2023, 02/07/2023, 02/09/2023, 02/11/2023, 02/12/2023, 02/14/2023, 02/18/2023, 02/19/2023, 02/21/2023, 02/23/2023, 02/24/2023, 02/25/2023, and 02/26/2023. The March 2023 calendar with the nursing schedule documents there was no RN for 03/01/2023, 03/02/2023, 03/04/2023, 03/05/2023, 03/07/2023, and 03/08/2023. The Facility's undated Resident Census and Conditions of Residents form, CMS 672, documents there are 59 residents residing at the facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0801 (Tag F0801)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review the facility failed to have a qualified cook with skill sets to carry out food and nutrition services and serve the correct amounts to each resident. ...

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Based on observation, interview and record review the facility failed to have a qualified cook with skill sets to carry out food and nutrition services and serve the correct amounts to each resident. This has the potential to affect all 59 residents living in the facility. Findings include: On 3/8/23 at 11:40 AM, V21, Cook, stated she used to work in Housekeeping then was moved into this position back in October or November of last year. V21 stated she has not really had the training she needs doing this job. On 3/8/23 at 11:48 AM, V21 stated she does not know what scoop to use for each food. V21 stated she was told by V12, Dietary Manager, to use scoop #2 on everything. On 3/8/23 at 11:55 PM, V21 took the temps off the steam table. The meatloaf was 121 degrees Fahrenheit (F). V21 stated she thought it's supposed to be 155 degrees F but was not really sure. V21 stated she had not really been shown the proper techniques of taking the temperatures or what they are supposed to be. The mixed vegetables were 140 degrees F. V21 stated she thinks it's supposed to be 145 degrees F, but stated she was not really sure. The mashed Potatoes were 120 degrees F. At 11:56 PM, V21 stated she did not know what the size the meatloaf was supposed to be served in a portion. The first piece of meatloaf she picked up was smaller than the size of a credit card. At 12:00 PM, V21 served the meal trays to the residents using the incorrect scoop sizes, or the appropriate size of meat loaf. A #8 scoop was compared to #2 scoop which the #2 was visibly smaller than the #8. The Dietary Spread Sheet for 3/8/23 document for a regular diet: 3 ounce slice of meatloaf, serving size #8 scoop Mashed potatoes, 4 ounce spoodle whole baby carrots (which were not served), V21 used a scoop with no # label on the scoop to serve mixed vegetables instead. On 3/8/23 at 12:30 PM, V1, Administrator, stated V21 was in housekeeping several months ago. V1 stated V21 needed more training and assumed V12, Dietary Manager that left, was training her. V1 stated when she walked in the kitchen during serving time at lunch things were not being done correctly. On 3/9/23 at 4:13 PM, V30, Dietician, stated he was not aware that any changes were being made to the Menu. V30 stated he was not aware that bedtime snacks sandwiches or other proteins were not being sent out to residents. V30 stated he expected the diabetics to be getting a sandwich or some kind of a protein. V30 stated he was not aware that the cook in the kitchen did not have sufficient training and did not know they were using scoop #2 for all servings. V30 stated his expectations were that the cook would be able to prepare, cook, use the correct scoop for serving, and know the temps and what the danger zones are when cooking and before serving for the 59 residents. The Facility's undated Resident Census and Conditions of Residents form, CMS 672, documents there are 59 residents residing at the facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected most or all residents

Based on interview, observation and record review the Facility failed to follow the monthly scheduled Menu and failed to provide nutritional bedtime snacks. This has the potential to affect all 59 res...

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Based on interview, observation and record review the Facility failed to follow the monthly scheduled Menu and failed to provide nutritional bedtime snacks. This has the potential to affect all 59 residents living in the facility. Findings include: On 3/3/23 at 3:42 PM, V1, Administrator, stated at times they run out of a food item. V1 stated if they run out of a food item, for example a food supplier is out of hamburger, they replace it. V1 stated they go elsewhere to get the food. V1 stated they have run out of ice cream and fruit punch. V1 stated she was not aware they ran out of cheese, turkey, ham and jelly last week. On 3/3/23 at 2:30 PM, R5 stated the food was not really edible and its cold. R5 stated she doesn't like what they serve and sometimes what's on the menu is not what the kitchen serves. R5 stated they are not notified of any changes on the menu when they are expecting what's on the menu. On 3/7/23 at 8:01 AM, V11, Dietary Aide, stated snacks are a bag of pretzels or bag of chips, maybe a cookie if they have it. V11 stated no sandwiches or other snacks go out in the evenings. V11 stated last Friday, they ran out of fruit punch. The truck comes in on Tuesdays and they keep running out of food. Residents are not getting what's on the Menu all the time. V11 stated they ran out of lunchmeat (turkey, ham and cheese last week). When a resident orders a sandwich they can't give it to them because they've ran out of lunchmeat a lot. They ran out of jelly and couldn't do peanut /butter and jelly sandwiches either. V11 stated the kitchen runs out of food and condiments which they report to V12 Dietary Manager. V11 stated V1, Administrator, is aware that they run out of food items. On 3/ 5/ 23 at 3:52 PM, R1, Resident Council President, stated Menus that are posted on the Menu Calendar are not always what they get served. It's a different food item, and desserts aren't what it says either. They ran out of Kool aid, ice cream, cheese, ham and turkey and jelly. Food is cold many times. R1 stated they get no snacks in the evening, and in the afternoon on days, maybe pretzels. On 3/5/23 at 4:30 PM, V8, Certified Nurse Assistant (CNA), stated there are a lot of food complaints of food being cold at times, and kitchen not serving what's on the Menu. V8 stated she will bring in snacks for residents on her hall because they don't have any bedtime snacks to offer. On 3/5/23 5:30 PM, V17, Dietary Aide, stated the food has been cut back. They run out of ice cream. There is not much in here right now. V17 stated there is a resident that really likes the ice cream daily and wants his ice cream after each meal, but when they have to tell him they are out, he gets upset. V17 stated they have not been sending out bedtime sandwiches for the diabetics because they run out of lunchmeat. This past week they ran out of jelly, ice cream, turkey, ham, fruit punch and cheese. V17 stated in the past when he was cooking, he ran out of food to cook for what was on the Menu. At times, they still run out of food and have to cook something else that's not on the Menu. V17 stated this past week the residents aren't getting what is on the Menu and residents complain they don't get what's on the Menu. On 3/5/23 at 5:40 PM, V18 Dietary, stated they ran out of fruit punch. They used to have bananas, fruit cups, granola bars, chips, and pretzels for snacks and they don't serve sandwiches at night anymore. The Menus sometimes get changed around if they don't have the food to cook or serve. On 3/5/2023 at 5:52 PM, V1, Administrator, stated they have not been serving sandwiches in the evenings anymore. V1 stated she thought they were but found out they are not. On 3/5/23 6:00 PM, V2, Director of Nursing (DON), stated some residents do complain about the Menu not getting what's supposed to be served. V2 stated V1 is aware of the Menus, it's been discussed in morning meetings and with V12, Dietary Manager. V2 stated at times the food supplier is out of items. On 3/7/23 at 8:20 AM, V20, Dietary Aide, stated they have had issues in the past with the kitchen. The Menus are changed at times where the residents don't get what's on the Menu. V20 stated right now they are out of fruit punch, ice cream, and they ran out of cheese, ham, and turkey last week. V20 stated when they run out of food they report to the Administrator and/or the Dietary Manager. On 3/7/23 at 8:28 AM, V21, Dietary Cook, stated the facility is not ordering enough food to cook what's on the menu. V21 stated she has no idea why they keep running out unless they are not ordering enough food for the residents. They've been out of juices, ice cream, lunchmeat (turkey and ham) and cheese. They have a resident that wants ice cream after each meal. They have to tell him they don't have any to give him. V21 stated she tells him she's sorry they don't have any ice cream. They've been out of Ice Cream for a while now. She states she goes to the store herself and other staff to buy some biscuits and hot cocoa. On 3/7/23 at 9:20 AM, V12, Dietary Manager, stated she was not sure if they are ordering enough food. V12 stated they do run out of food, and they end up changing the Menu. V12 stated V1, Administrator, told her it was ok to change up the Menus. They've been out of fruit punch and then activities will provide the fruit punch, but they are not allowed to order anymore per V1, Administrator. V12 stated they have been out of Ice Cream for a while now and don't have it to give right now to the resident who wants it after each meal. V12 stated they do run out of food that's on the menu, and they can't serve what's on the menu. They've been out of cheese, turkey and ham lunches last week. V12 stated she has to run to the store many times to pick up items. Residents do complain about the Menu at times, and especially snacks. They don't send out regular bedtime snacks like sandwiches anymore. Usually, may send pretzels. On 03/07/23 at 9:45 AM, V1, Administrator, stated last week they had run out of lunchmeats. On 3/7/23 at 10:42 AM, V12, Dietary Manager, stated on 3/2/23 Thursday they didn't have any fish to serve what was on the Menu. They didn't have any peanut butter because the kitchen ran out. They didn't have the ingredients for the dessert that was not served. V12 stated, on Friday 3/3/23 for lunch they had no sour cream to make the orange cake, the dessert was on the Menu. They did not serve what was on the Menu. V12 stated Friday 3/3/23 for supper, they did not serve what was on the Menu, goulash. They had to serve what was left from the night before, didn't have the food to make the goulash. They didn't have cottage cheese that was on the Menu either. V12 stated they did not serve Beef Burgundy that was on the Menu. They did not serve cherry chocolate bar that was on the Menu. For Lunch on 3/6/23 they served peaches per V1, who told her to serve what was on the shelves if they didn't have the food items from the Menu. V12 stated for supper, for the Menu dated 3/6/23, the residents were not served what was on the Menu. They did not serve peaches and cream parfait because the kitchen staff used the yogurt the day prior, because they didn't have what was needed for the dessert. On 3/7/23 at 11:45 AM, R3 stated he does not get his ice cream, cookies, or banana. The kitchen runs out of a lot of food. They don't always serve what's on the Menu and the food is lacking. They don't tell us why we don't get what's on the Menu. On 3/7/23 at 11:55 AM, R1 stated they don't always get what's on the Menu, the size is small at times. They've discussed in Resident Council Meeting, but nothing is fixed. On 3/7/23 at 3:42 PM, V25, CNA, stated, he works evening shift and they used to have snacks at bedtime. They don't get bedtime snacks anymore, are lucky to get some pretzels to give the residents. No sandwiches, no ice cream and they have a resident who likes and wants his ice cream after each meal. On 3/7/23 at 3:45 PM, R4 stated they don't get evening snacks and the menu gets changed up. They aren't told why, portion size is small at times. On 3/8/23 at 11:48 AM, V21, [NAME] stated they were supposed to have Shepherd's Pie today, but the Dietary Manager said to serve Meatloaf and mashed potatoes. They did not serve Shepherd's Pie according to the Menu. V21 stated they don't have the correct serving scoops. V21 stated she does not know what scoop to use for each food, was told by the Dietary Manager to always use Scoop #2. On 3/8/23 at 11:56 PM, V21, Cook, stated she did not know what the size of meatloaf was supposed to be served. The first piece of meatloaf V21 picked up was smaller than a credit card size. At 12:00 PM, V21 did not use the appropriate size scoops, was not serving the appropriate size of meatloaf. On 3/9/23 at 4:13 PM, V30, Dietician, stated he was not aware that any changes were being made to the Menu. Was not aware that bedtime snacks sandwiches or other proteins were not being sent out to residents. V30 stated he expect the diabetics to be getting a sandwich or some kind of protein. The Undated, Facility Policy and Procedure of Meal service: Meal service Shall be provided to residents on a regularly scheduled basis according to facility established times. There must be no more than 14 hours between a substantial evening meal and breakfast the following day, except when a nourishing snack is served at bedtime, up to 16 hours may elapse between a substantial evening meal and breakfast the following day if a resident group agrees to this meal span. An H.S. (hour of sleep/ bedtime) snack shall be provided by Dietary and offered to the residents by nursing. Additional snacks shall be provided between meals as ordered by the physician or at times per resident's request. Prompt delivery of meals within regulatory guidelines and within established facility guidelines. To ensure residents are provided nourishment and hydration at appropriate intervals throughout the day. To comply with federal and state regulations governing meal service and snacks. The Facility's undated Resident Census and Conditions of Residents form, CMS 672, documents there are 59 residents residing at the facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0809 (Tag F0809)

Could have caused harm · This affected most or all residents

Based on interviews, observations, and record review the facility failed to serve a nourishing bedtime snack. This failure has the potential to affect all 59 residents residing at the facility. Findin...

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Based on interviews, observations, and record review the facility failed to serve a nourishing bedtime snack. This failure has the potential to affect all 59 residents residing at the facility. Findings include: On 3/7/23 at 8:01 AM, V11, Dietary Aide, stated snacks are a bag of pretzels or bag of chips, maybe a cookie if they have it. No sandwiches or other snacks go out in the evenings. On 3/7/23 at 10:42 AM, V12, Dietary Manager, stated they've not been sending out bedtime snacks and no sandwiches to the diabetics. They've been putting out pretzels and chips at the nurses station. On 03/07/23 at 9:45 AM, V1, Administrator, stated she did not realize that sandwiches were not getting sent out consistently or they are not sending out sandwiches in the evenings for our diabetic residents. V1 stated last week they ran out of lunchmeats. On 3/7/23 at 10:42 AM, V1 stated the kitchen is not sending out evening snacks/sandwiches. V1 stated she just found out from the kitchen staff they are not being sent out. On 3/7/23 at 3:49 AM, R1 stated they are not getting bedtime snacks, they used to get sandwiches, ice cream, cookies and other items. On 3/7/23 at 4:00 PM, R4 stated they are not getting bedtime snacks. No sandwiches, and not getting offered any snacks. On 3/7/23 at 4:13 PM, R9 stated no bedtime snacks are being served. On 3/9/23 at 4:13 PM, V30, Dietician, stated he was not aware that bedtime snacks sandwiches or other proteins were not being sent out to residents. V30 stated he expects the diabetics to be getting a sandwich or some kind of protein. Undated Facility Policy and Procedure for Meal Service. Meal service shall be provided to residents on a regularly scheduled basis according to facility established times. There must be no more than 14 hours between a substantial evening meal and breakfast the following day, except when a nourishing snack is served at bedtime, up to 16 hours may elapse between a substantial evening meal and breakfast the following day if a resident group agrees to this meal span. An H.S. snack shall be provided by Dietary and offered to the residents by nursing. Additional snacks shall be provided between meals as ordered by the physician or at times per resident's request. Dietary shall be responsible for all food preparation including snacks and shall deliver meals (with assigned assistance) to the residents or to the nursing units. Snacks shall be delivered to the nursing units by dietary personnel. Nursing shall be responsible for distributing snacks to the residents and ensure prompt delivery of meals within regulatory guidelines and within established facility guidelines. To ensure residents are provided nourishment and hydration at appropriate intervals throughout the day. To comply with federal and state regulations governing meal service and snacks. Procedure(s) The Dietary Department shall be responsible for food preparation for all meals and snacks. Each resident will receive, and the facility will provide at least three meals daily, at regular times comparable to normal mealtimes in the community or in accordance with resident needs, preferences, requests, and plan of care. Suitable, nourishing alternative meals and snacks will be provided to residents who want to eat at non-traditional times or outside of scheduled meal service times, consistent with the resident plan of care. Dietary, nursing and other departments, as assigned, shall participate in the distribution of meals. Dietary shall deliver ordered nourishments to the nursing units. Nursing shall be responsible for distribution of snacks. Facility staff will give appropriate assistance to ensure that the resident can use any needed assistive devices when consuming meals and snacks. A member of the Food and Nutrition services staff must participate on the interdisciplinary team. The Facility's undated Resident Census and Conditions of Residents form, CMS 672, documents there are 59 residents residing at the facility.
Jan 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on interview and record review, the Facility failed to follow their policy regarding re-ordering of medications to ensure medications were available for administration per Physician's Orders for...

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Based on interview and record review, the Facility failed to follow their policy regarding re-ordering of medications to ensure medications were available for administration per Physician's Orders for 1 of 3 residents (R1) reviewed for pharmacy services in the sample of 4. Findings include: R1's Facesheet undated documents R1 has a diagnosis of pain. R1's Care Plan dated 11/10/2022 documents, Resident has complaints of lower back pain, specifically to the left side. Interventions include, Administer medications as ordered. R1's Physician's Orders dated 12/5/2022 documents, Tramadol (pain medication) 50 milligrams (mg) 2 tabs three times a day. R1's Medication Administration Record dated 12/1/2022-12/31/2022 documents R1's Tramadol was not given on 12/14/2022 in the afternoon or at bedtime; 12/15/2022 upon rising and afternoon; 12/16/2022 upon rising, afternoon, or bedtime; 12/17/2022 upon rising. It further documents, Reason: Drug unavailable, awaiting script, awaiting transit, and awaiting pharmacy. R1's Medication Administration Record dated 1/1/2023-1/5/2023 documents R1's Tramadol was not given on 1/1/2023 at bedtime, 1/2/2023, 1/3/2023, 1/4/2023, or 1/5/2023. It further documents the reason as, Not administered: Drug unavailable. R1's Progress Notes do not document that R1 was out of the Tramadol or that anyone contacted the doctor/pharmacy. On 1/5/2023 at 1:30 PM, V9, R1's wife, stated, (R1) takes tramadol. They ran out. They seem to have a hard time keeping it. V9 added that R1 has leg pain, especially when they have to turn/reposition him. On 1/5/2023 at 3:00 PM, V4, Licensed Practical Nurse (LPN), stated, He (R1) is currently out of Tramadol. I called and we are waiting on the doctor for the script (prescription). They told me in report. Looks like he has been out since January 1st (2023). I do not know if anyone else called pharmacy. If we don't have it, we click 'not given' and put in a reason. On 1/5/2023 at 3:15 PM, V3, Assistant Director of Nursing (ADON) stated, The nurse said he didn't have it (Tramadol) today. V3 added that they had recently increased his dose and frequency. On 1/9/2023 at 11:56 AM, V1, Administrator (ADM), stated she was not aware R1 was out of his medication initially but is aware now due to this investigation. V1 stated, My understanding is that he (R1) had been out for about 5 days. V1 stated, My understanding is that they were waiting on the doctor's signature for the medication. They did not follow the policy. They should have been working on it ahead of time to make sure we would have it. On 1/9/2023 at 1:14 PM, V2, Director of Nursing (DON) stated she would expect staff to get the medication re-ordered when a resident gets down to 5 or 6. V2 stated, I think the policy says we are to allow the pharmacy 72 hours for medication re-orders. The Facility's Policy titled Medication Orders dated May 2018 documents, Medications included in the Drug Enforcement Administration (DEA) classification as controlled substances and medications classified as controlled substances by state law, are subject to special ordering, receipt, and record keeping requirements in the facility, in accordance with federal and state laws and regulations. Before a controlled drug can be dispensed, the pharmacy must be in receipt of a prescription from a person lawfully authorized to prescribe. A chart order is not equivalent to a prescription for controlled drugs. Therefore, the prescriber issuing the chart order must also provide the pharmacist with a valid prescription to ensure delivery of medication. It continues to document, The prescriber is contacted for direction when delivery of a medication will be delayed or the medication is not or will not be available. It further documents, Re-orders for controlled substances should be made allowing for appropriate time for the pharmacy to obtain the prescription and to assure an adequate supply is on hand.
May 2022 5 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. R11's May 2022 Physician Order Sheet (POS) documents R11 has a diagnosis of pain in left hip, orthostatic hypotension, repeat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. R11's May 2022 Physician Order Sheet (POS) documents R11 has a diagnosis of pain in left hip, orthostatic hypotension, repeated falls, secondary Parkinsonism, multi-system degeneration of the autonomic nervous system, unsteadiness on feet, difficulty in walking, lack of coordination, muscle weakness, other abnormalities of gait and mobility, muscle wasting and atrophy, fatigue, and need for assistance with personal care. R11's MDS, dated [DATE], documents R11 is cognitively intact, independent with bed mobility, transfer, and personal hygiene, requires supervision and setup with dressing, and requires setup with eating and toileting. R11's Fall Risk Assessment, dated 11/13/2021, documents R11 is at risk for falls. R11's Care Plan with initiation date of 9/1/2021 documents, The resident has had an actual fall with minor injury r/t (related to) poor balance with Parkinson's diagnosis. The resident will have no serious injuries due to falls by next review. Target date 6/8/22. R11's Unwitnessed Incident Report, dated 12/17/22 at 3:06 PM, documents, Staff called writer to room stating they found (R11) on the floor. Writer entered room and noted that he was sitting by bed upright Indian style. [NAME] was across room by his chair. Resident description: (R11) stated he was coming back from his closet and his right foot 'froze' up. At that point he felt a little dizzy and immediately went down on his right knee. In the process of going down, he sheared his right flank/rib area on the foot board of the bed causing a large abrasion. There is a small abrasion to his right forehead, but he is not certain what he hit his head on. R11's Care Plan documents R11 had a fall on 12/17/2022 with no injury. No new intervention was documented following the 12/17/2022 fall. R11 had a subsequent fall on 1/1/2022. R11's Unwitnessed Incident Report, dated 1/1/2022, documents, CNA came to get writer and stated that resident would like to see nurse and stated that he fell, as well. CNA stated that when she answered his call light resident was sitting in recliner. When writer approached resident room, he was sitting in his recliner. When writer asked resident what happened he stated that he had fallen and hit his head. Writer did not feel any bumps or see any marks on head. Writer did notice a bruise to the back left shoulder. Resident description: I was trying to go to the bathroom. I lost my balance and fell and hit my head. R11's Care Plan documents fall on 1/1/2022 with bruise to left shoulder. No new intervention was documented until 1/18/2022. 5. R41's May 2022 POS documents R41 has a diagnosis of Parkinson's disease, anemia, and dementia in other diseases classified elsewhere without behavioral disturbance. R41's MDS, dated [DATE], documents R41 is cognitively intact, requires extensive assistance from two or more persons for bed mobility, transfer, dressing and toileting, requires extensive assistance with one person for personal hygiene, and requires setup for eating. R41's Fall Risk assessment dated [DATE] documents R41 is at risk for falls. R41's Care Plan with initiation date of 1/27/2022 documents, I am at risk for falls related to decreased mobility, weakness, cognitive loss secondary to Parkinson's dementia, anemia. I will remain free from injury related to fall through next review. Target date 7/28/2022. R41's Unwitnessed Fall Incident Report for 2/4/22 at 2:45 PM documents, Resident was found lying next to his bed face down with his head against his recliner. His slippers were next to him but had not been on. His catheter bag was lying next to him, and his glasses were next to him with one side broken. Resident Description: Resident stated he was trying to stand up to go (urinate) and fell forward and hit his head on the floor. R41's Care Plan documents R41 had a fall on 2/4/2022 with resulting hematoma and laceration. No intervention documented following 2/4/2022 fall. R41 fell again on 2/15/2022 causing abrasion and skin tear. R41's Unwitnessed Fall Incident Report for 2/15/2022 at 10:30 AM documents, Resident was noted on floor in his room. Resident description: Resident states that he was trying to put his basin back in his top drawer of his dresser. He lost his balance and fell backwards. R41's Care Plan was not updated with a new intervention after 2/4/2022 and 2/15/2022 falls until 2/21/2022. On 5/27/2022 at 9:07 AM, V3, Assistant Director of Nursing (ADON), stated, I expect a new intervention following each fall. Once the team decides on the intervention, it is documented in the care plan. The Facility's Falls Prevention Management Policy and Procedure, dated 3/15/2018, documents, It is the policy of (the facility) to have a Fall Prevention Program to assure the safety of all residents in the facility, when possible. The program will include measures which determine the individual needs of each resident by assessing the risk of falls and implementation of appropriate interventions to provide necessary supervision and assistive devices are utilized as necessary. The Fall Prevention Program includes the following components: Immediate change in interventions that were unsuccessful. Care plan incorporates interventions are changed with each fall, as appropriate. Based on observation, interview and record review, the facility failed to investigate falls and implement progressive interventions to prevent additional falls for 5 of 13 residents (R11, R26 R41, R52, R60) reviewed for falls in the sample 36. This failure resulted in R26 and R60 sustaining fractured hips and requiring hospitalization. Findings include: 1. On 5/26/22 at 2:15 PM, V32, Certified Nurse's Assistant (CNA), and V27, CNA, attempted to transfer R26 out of her wheelchair (w/c) to bed to perform catheter care. R26 was sitting in her w/c, slumped over at her waist, and refused to get out of her chair despite several attempts and encouragement from CNAs. V32 stated R26 is usually agreeable to laying down after supper and they provide catheter care at that time. V32 stated they will reapproach R26 again in a little bit to see if she is agreeable to getting out of her chair. R26's Face Sheet documents her diagnoses to include Type 2 Diabetes Mellitus, Hypertension, Insomnia, Major Depressive Disorder, History of Falling, Unspecified Dementia Without Behavioral Disturbance, Difficulty in Walking, Not Elsewhere Classified, Unsteadiness on Feet, Other Abnormalities of Gait and Mobility, and Muscle Wasting and Atrophy, Not Elsewhere Classified, Multiple Sites. R26's Minimum Data Set (MDS), dated [DATE], documents she is severely cognitively impaired and requires extensive assist with bed mobility and transfers. The MDS documents she is dependent for locomotion on and off the unit. R26's Fall Risk Evaluation, dated 5/17/22, documents a score of 13, indicating she is at increased risk of falls. R26's Care Plan dated 4/3/20 documents: I am at risk for falls related to previous fall, cognition, unsteadiness. The care plan lists the following falls: 10/04/21 Fall from recliner attempting self-transfer; 12/13/2021 slide from chair; Fall 1/17/22; Fall 1/27/22, Fall 3/1/22; Fall 3/28/22; Fall 5/8/22 fall from w/c. R26's Un-Witnessed Fall Report, dated 10/4/21 at 7:15 AM, documents: This writer was outside of resident's door. Heard a loud noise, resident yelling for help. Upon entering the room noted resident laying on her left side with her head up against the nightstand. Recliner was tipped forward. Small amount of blood on the floor. Resident unable to give description. Resident assisted back to the recliner after PROM (Passive Range of Motion) completed. Area above left brow cleansed with soap and water. Steri-strips applied over approximately 0.5 cm (centimeter) superficial laceration. Neuro checks started. R26's Care Plan was updated on 10/4/21 with new intervention: Therapy to screen to establish transfer status. R26's Unwitnessed Fall Report dated 12/13/21 at 8:00 PM documents: CNA came to nurses' station to let nurse know that resident slipped out of her w/c onto the floor. When writer approached resident's room, resident was laying on her right side, legs out in front of her, wheelchair behind her against the bathroom door and resident was in front of her bed. When writer asked resident what happened she stated, I don't know. Resident denied any pain, denied hitting her head at all. Writer, CNA and gait belt assisted resident back into her w/c. Resident then received a shower and writer checked resident body for any marks. Resident has no marks on her from fall. Vitals were obtained and resident is on fall neuros due to fall being unwitnessed. Resident was wearing non-slip socks. R26's Care Plan did not have any progressive interventions added following this fall on 12/13/21. R26's Unwitnessed Fall Report, dated 1/17/22 at 8:00 PM, documents, Writer called to resident's room. Resident was noted to be lying on her left side on bathroom floor with feet near the toilet, walker near the sink. Resident yelling out, no injury noted at time of assessment. Resident assisted to sitting position with no c/o (complaint of) injury, assisted to standing with 3 staff assist. Resident able to walk back to her recliner at this time without difficulty. Resident unable to give a description. R26's Care Plan did not include any progressive interventions added following this fall on 1/17/22. R26's Unwitnessed Fall Report, dated 1/27/22 at 5:15 PM, documents, Writer was called down to resident room, resident was laying on the floor on her right side, head towards the wall, feet towards her recliner. When asked resident what happened she stated, 'I don't know.' Writer asked resident about any pain, she stated 'my back'. Performed ROM (range of motion) on all extremities. No c/o pain voiced at this time. Resident rolled over to her back, assisted to a sitting position, and then to a standing position and then into her wheelchair with assistance of 2 staff members and a gait belt. Writer did a full assessment, no new areas noted. Started resident on neuros. Denies hitting her head. Called POA (Power of Attorney) and faxed MD (Medical Doctor). Under Resident Description the report documents, Resident has been complaining of pain in her back for weeks according to POA. There were no progressive interventions added to R26's Care Plan following this fall 1/27/22. R26's Witnessed Fall Report, dated 3/1/22 at 8:09 AM, documents, Was called to room per CNA who witnessed fall. Noted (R26) on floor in door frame of bathroom facing her bed. CNA reported that while she was taking another resident to her room, she noted (R26) in a semi-standing position in front of the toilet. She attempted to get to her but before she could, (R26) fell to ground landing on her buttock and then rolled to right side. Resident description, I was trying to go pee and I just fell. (R26) was assessed for injury. ROM checked and within normal limits. Vital signs were taken. (R26) was assisted off floor by 3 staff members and placed on toilet. There were no progressive interventions added to R26's Care Plan after this fall on 3/1/22. R26's Unwitnessed Fall Report dated 3/28/22 at 8:30 PM documents, Writer was coming up the hall when writer heard a crash followed by a yell for help. When writer arrived to nurses' station, resident was noted to be on the floor lying on her right arm. She denies any pain, no injury noted upon assessment. She was wearing non-skid socks and states that she was trying to 'get up and go'. Had been toileted 1 hour prior to incident. Lighting was appropriate for situation. Resident was assessed, no injury or pain reported on assessment. A new intervention was added to R26's Care Plan following this fall: Monitor me for needs when in halls or at nurses' station. R26's Serious Injury Incident Report, dated 5/8/22 at 4:30 AM, documents, There were no witnesses to the incident. Administrator originally indicated resident was not capable of communication, however, resident can communicate but resident is not a good historian. On 5/8/22 at approximately 4:30 AM CNA entered (R26's) room to find her on the floor with her arm under her head, on her left side at the foot of her bed. (R26) was assessed at the time of the incident, but not found to have injuries and denied pain. On 5/10/22 resident reported pain and physician notified and x-rays ordered. (X-ray company) notified and results were received on the morning of 5/11/22 indicating a femoral neck fracture. Physician ordered (R26) to be sent to (hospital) to be evaluated by orthopedic physician. Surgery was performed on 5/17/22. Investigation into the fall on 5/9/22 by the IDT (Interdisciplinary Team) revealed the CNA had just gotten (R26) up and put her into her w/c and left her sitting in her room. Resident often wheels herself around in her w/c, and it appeared resident wheeled herself beside her bed, as her w/c was found close to her bed. Staff believe resident was attempting to put herself back in bed, due to the early morning hour. IDT determined resident should be allowed to sleep in if desired. ADON (Assistant Director of Nursing) interviewed (R26) before she was transferred to the hospital and (R26) did not have any recollection of any incident, or that she was even hurt at the time, and wondered why she was being sent out. Review of the circumstances did not indicate neglect or abuse and fall interventions will be reviewed when resident returns from the facility and therapy will evaluate (R26) for treatment and education. Initial report had a typo in the dates of complaints of pain, as medical reflects no pain reported until 5/10/22 when the physician was called. A new intervention was added to R26's Care Plan on 5/10/22: I am not to be gotten up before 5:00 AM, but the care plan was not updated with R26 having sustained a hip fracture and surgery to repair it. 2. On 5/27/22 at 9:05 AM, V17, CNA, and V22, CNA, transferred R52 from her w/c to her bed. R52 was noted to have a quarter sized dry scab to her left forehead. After she was in bed, a skin check was performed and R52 had bruises to her right hip and buttock. V17 stated the scab, and the bruises were from when R52 fell a couple of weeks ago and had to be sent to the hospital because she had a brain bleed. V17 stated R52 had fallen out of bed. V17 stated R52 cannot turn herself in bed but sometimes she does scoot herself. V17 stated they usually have a floor mat on the floor if someone falls out of bed, and they keep the bed in the lowest position when the resident is in it. She stated they have not put a floor mat down for R52 yet; she stated she got R52 up this morning and there was not a floor mat on the floor. After R52's care was completed, V17 put a wedge cushion under R52's right side, with R52 facing the left side of the bed, which was facing open door. The right side of the bed was against the wall. The wedge cushion would have prevented R52 from scooting against the wall but would not have impeded R52 to scoot to the left and out of bed. R52's Face Sheet documents her diagnoses to include Traumatic Subdural Hemorrhage Without Loss of Consciousness (5/10/22), Major Depressive Disorder, Hypoxemia, Unspecified Dementia with Behavioral Disturbance, Anxiety Disorder, History of Falling, Muscle Wasting and Atrophy, Muscle Weakness, and Other Abnormalities of Gait and Mobility. R52's MDS, dated [DATE], documents she is severely cognitively impaired and requires extensive assist of 2 staff to transfer and for bed mobility. R52's Care Plan, dated 12/14/18, documents: I am at risk for falls r/t (related to) decreased mobility, weakness, anxiety, cognitive loss, secondary to depression, dementia, muscle weakness. Fall from bed 5/9- laceration to head and to hospital with subdural hematoma There was no updated intervention after R52's fall on 5/9/22. The first intervention after R52's fall on 5/9/22 was initiated on 5/23/22 as wedge pillow in bed to decrease ability to roll out of bed. R52's Serious Injury Report, dated 5/9/22 at 5:00 AM, documents, (R52) was noted to be on floor by nurse at 5:00 AM when walking down B Hall. (R52 was on the floor laying on her left side with her hand above her head, with head facing toward the floor. R52 appeared to have fallen out of bed. R52's head was bleeding. Ambulance was called and (R52) was transferred to (local hospital), then transferred from there to another hospital for treatment and observation. Investigation into fall was initiated. Staff caring for resident were interviewed. CNAs had completed the 4:00 AM bed checks on B Hall at approximately 4:45 AM with R52 being the last resident checked on B Hall. Prior to leaving the room, the caregivers had positioned her on her right side, facing the wall, and she was well positioned when they left the room. Resident is known to be mobile in bed and CNA described her as quite the wiggle worm. Resident has a low bed. All caregivers (nurses and CNAs) believe R52 wiggled herself to the edge of the bed and on the floor. Upon return to the facility, R52 was evaluated by therapy and a positioning cushion was implemented in hopes of helping resident position self in bed. This intervention is being monitored by staff. R52's hospital records include a CT report, dated 5/9/22 at 5:36 AM, which documents, under Impression: 1. New right-sided epidural hematoma overlying the lateral right frontal lobe. R52's Physician Progress Note, dated 5/21/22, documents: Reason for visit: Follow up. The progress note documents, She (R52) recently had that bad fall and had a bleed that initially was thought to be an epidural hematoma but I think in [NAME] (2nd hospital) they determined it more likely was subdural. On 5/26/22 at 12:41 PM, R52's Care Plan was reviewed with V4, Minimum Data Set/Care Plan Coordinator (MDS/CPC). V4 stated she has not gotten around to updating R52's care plan since she returned from the hospital. 3. On 5/24/22 at 11:20 AM, R60 was standing up in front of his wheelchair (w/c). V4, MDS/CPC, was coming up the hall and directed R60 to sit back down and then propelled him in his w/c to the dining room for lunch. R60's call light was on at the time he was observed standing up. The MDS nurse offered him toileting, but he declined. On 5/24/22 at 1:20 PM, V24, R60's wife, reported R60 fell in January (1/18/22) and broke his hip and stated he also had a fall this past Sunday (5/22/22) and was sent to the emergency room (ER), but did not have any injuries other than a few scabs. R60's Face Sheet documents he was initially admitted to the facility on [DATE] with the diagnoses of Fracture of Unspecified Part of Neck of Right Femur, Subsequent Encounter for Closed Fracture with Routine Healing (10/22/21), History of Falling (10/22/21), Other Abnormalities of Gait and Mobility, Parkinson's Disease, Unspecified Dementia Without Behavioral Disturbance, and Muscle Wasting and Atrophy, Not Elsewhere Classified, Multiple Sites. The Face Sheet included an additional diagnosis, dated 1/28/22, of Periprosthetic Fracture Around Other Internal Prosthetic Joint, Initial Encounter. R60's MDS, dated [DATE], documents R60 is severely cognitively impaired with both long and short term memory problems. Per the MDS, R60 requires extensive assist from 2 staff for transfers (care plan documents he needs 1 assist) and limited assist with walking. R60's Fall Risk Evaluation, dated 5/9/22, documents a score of 20, indicating he is at risk of falls. R60's Witnessed Fall Report, dated 1/12/22 at 11:15 AM, documents, CNA reported that resident 'went to his knees during care.' Abrasion to left knuckles noted and band aid applied. Resident description, 'He is unable to give description. He stated he hit his head, but CNA reports she saw the incident and he didn't hit his head. R60's Care Plan, dated 10/25/21, was not updated with a progressive intervention after this fall. R60's Unwitnessed Fall Report, dated 1/18/22 at 11:05 PM, documents, Writer was sitting at nurses' station when a loud crash was heard down the hallway. Resident had gotten up by himself and walked to hallway when he lost his balance and fell landing on his right side. Fall was not witnessed and hallway dark at time of occurrence. Resident had not been incontinent of urine or bowel and denied need for either. Writer noted that right wrist has open laceration and resident yelling out in pain while writer was assessing site. Resident also grabbing at hips and grimacing. EMS (Emergency Medical Service) notified of need for transport. Spouse, MD (Medical Doctor), on call nurse and ER (emergency room) nurse all notified of fall and given report of incident. Resident unable to give description. Under Other Info the report documents: Resident has been getting up frequently without assistance and has had increased behaviors lately. R60's Progress Note, dated 1/19/2022 at 4:08 AM, documents, Writer called and spoke with (nurse) at (hospital's) ER whom reports that resident will be admitted shortly, and that resident has a right femur fracture requiring surgical intervention. Resident will be admitted on ce room becomes available. POA (Power of Attorney) at bedside. R60's Hospital Records include his Hospitalist History and Physical (H&P), dated 1/19/22 at 4:32 AM, which documents, Impression: Right periprosthetic hip fracture: Acute impacted radial head fracture, and Fall. The H&P report further documented, At the time of my evaluation, patient's wife reported that patient has fallen multiple times in the last 5 days. Besides R60's falls on 1/12/22 and 1/18/22, no other falls were documented in his progress notes and no other fall reports for January 2022 were provided by the facility. R60's Care Plan, dated 10/25/21, included an intervention dated 1/18/22, I am becoming more mobile, assist me with ambulation, give frequent reminders to wait for assist before walking on my own. There were no additional progressive interventions put in place after R60 was readmitted from the hospital on 1/28/22. R60's Witnessed Fall Report, dated 2/26/22 at 8:30 AM, documents, Resident fell in dining room at 8:30 AM. Fall was witnessed by two CNAs. Resident could move all extremities. Resident unable to give a description. No injuries observed at the time of incident. R60's Care Plan was not updated with any progressive interventions following his fall on 2/26/22. R60's Progress Note, dated 4/20/2022 at 3:09 PM, documents, Nursing Note Text: Resident was sitting in wheelchair at nurses' station, resident stood up, writer could not get to resident quick enough and resident lost balance and went down on his knees. no injuries noted. writer assessed resident. ROM (range of motion) WNL(within normal limits). resident did not hit his head. resident was assisted back into his wheelchair, and he asked to go to bed. CNA took resident to room to lay down. POA (Power of Attorney) and MD (Medical Doctor) notified of witnessed fall. The facility failed to provide a Witnessed Fall Report for his fall on 4/20/22 indicating this fall had been investigated. R60's Care Plan was not updated with progressive interventions after this fall. R60's Witnessed Fall Report, dated 5/22/22 at 5:37 PM, documents, Writer was sitting at nurses' station and resident was sitting in w/c and stood up and before I could get to him, he fell to the floor, landing on his right side. He did not hit his head. Examined for injuries and resident has skin tears to right elbow and two skin tears on his right lower arm. Swelling to outer right wrist noted. Skin tear to left shin. Resident unable to give description. Examined for injuries and skin tears noted to right elbow and two on right wrist. Skin tear to left shin and raised area on right wrist. Moves lower legs and left arm. Notified (MD) at 3:45 PM and made doctor aware of fall and sending to hospital ER for evaluation. Notified ambulance at 3:50 PM. Notified POA at 3:55 PM. Ambulance here and transported resident per stretcher to hospital. R60's Care Plan was updated on 5/23/22 with the new intervention: obtain labs and urinalysis/ culture & sensitivity (ua/c&s) per MD order and report to MD results. No lab results could be found on R60's EMR (Electronic Medical Record) regarding labs and ua/c&s ordered following his fall on 5/22/22. On 5/26/22 at 2:40 PM, V3, Assistant Director of Nursing, stated, When we did the initial fall huddle for (R60), we discussed doing his labs, but the physician stated he thought they had probably done all that stuff in the hospital when he was sent to the emergency room. We also talked to his wife who is usually here every day, and she had not been in to see him on the day he fell, and she thought him trying to get up might have been a behavior. V3 stated the labs were not done, and they just forgot to go in and update R60's care plan to take the labs off and add that staff are to keep his walker closer to him and encourage him to go to more activities. His wife brought in a new game she thinks he might like, so we are trying to get him to join in games. V3 stated she later checked with the hospital, and they had only done x-rays when he was seen in the ER on [DATE] but no labs or ua were done. On 5/26/22 at 12:41 PM, V4 stated she had not done much with R26's Care Plan since she came back after being hospitalized for her hip fracture. V4 stated, I only have two hands. I spend a lot of time on the floor working. When I added some interventions on 1/4/22, I added a lot of new things then so I may not have added anymore. V4 stated she usually hears about falls in morning meeting and tries to update care plans then. V4 stated she does not look at the fall reports before she updates the care plan because she usually hears about the fall before she sees the reports. She stated with the new fall program she is supposed to add something new when a fall occurs. R26's, R52's and R60's fall care plans were reviewed and V4 acknowledged that she did not update their care plans after every fall with progressive interventions. V4 stated, You can only do so much.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to discard insulin within an appropriate timeframe after opening to maintain the integrity of the insulin for 3 of 12 residents (...

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Based on observation, interview and record review, the facility failed to discard insulin within an appropriate timeframe after opening to maintain the integrity of the insulin for 3 of 12 residents (R3, R42, R49) in the sample of 36 residents reviewed for proper medication storage. Findings include: 1. On 5/25/22 at 11:08AM, the medication carts were checked with V19, Licensed Practical Nurse (LPN). R3's Novolog insulin had an opened date of 4/12/22. R3's Physician Order Sheet (POS) documents an order dated 4/23/21, for Novolog to give per sliding scale for a diagnosis of Diabetes. 2. On 5/25/22 at 11:08AM, the medication carts were checked with V19, LPN. R42's Lispro insulin had an opened date of 4/12/22. R42's POS documents an order dated 8/21/21, for Lispro to give per sliding scale for a diagnosis of Diabetes. 3. On 5/25/22 at 11:08AM, the medication carts were checked with V19, LPN. R49's Lantus insulin had an opened date of 4/17/22. R49's POS documents an order for Lantus daily for a diagnosis of Diabetes. On 5/25/22 at 11:10AM, V19, LPN, stated the above insulins were replaced. On 5/26/22 at 1:44PM, V2, Corporate Nurse/Acting Director of Nurses, stated she would expect the nurses to check the dates on the insulin and discard them after 30 days of being opened. The Medication Storage policy, dated 11/96, documents Medications will be stored in the proper place under proper conditions.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to implement an Antibiotic Stewardship Program to ensure the appropriate use of antibiotics for 4 of 4 residents (R1, R7, R8 and R19) reviewed...

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Based on interview and record review, the facility failed to implement an Antibiotic Stewardship Program to ensure the appropriate use of antibiotics for 4 of 4 residents (R1, R7, R8 and R19) reviewed for Antibiotics in the sample of 36 residents. Findings include: 1. The facility infection control log, documents R1 had a Urinary Tract Infection (UTI) on 1/27/22. The log fails to document that a urine culture was completed and if so, what organism was identified to ensure an antibiotic was ordered appropriately. R1's Physician Order Sheet (POS), documents an order dated 1/27/22, for Cephalexin 500 milligrams (mg), take 1 capsule every 12 hours for 7 days. 2. The facility infection control log, documents R7 had a UTI on 4/11/22. The log fails to document that a culture was completed and what organism was identified. R7's urine culture report, dated 4/11/22, documents mixed gram-positive flora was identified with no antibiotic sensitivity performed. R7's POS, documents an order dated 4/11/22, for Keflex every 12 hours for 5 days. 3. The facility infection control log, documents R8 had a UTI on 11/30/22. The log documents Resident transferred to hospital for decreased output in Foley catheter. emergency room states blood clots were obscuring catheter opening. They took urinalysis specimen. Hospital called 12/2/21 stating the culture results were positive and started resident on Macrobid. The log failed to document the organism identified. R8's POS documents an order dated 12/2/21, for Macrobid 100mg twice daily for positive urinalysis for 10 days. 4. The facility infection control log, documents R19 had a UTI on 3/26/22. The log fails to document that a urine culture was completed and if so, what organism was identified. R19's POS, documents an order dated 3/28/22, for Bactrim DS 800/160mg, 1 tablet twice daily for UTI for 7 days. On 5/27/22 at 12:35PM, V1, Administrator, stated she would have to get the above urine cultures from the hospital. On 5/27/22 at 1:00PM, V1, Administrator, stated she would expect the nurses to be reviewing the urine culture reports to ensure that antibiotics are prescribed appropriately. The Antibiotic Stewardship policy, undated, documents The facility's antibiotic stewardship program promotes the appropriate use of antibiotics and a system of monitoring to improve resident outcomes and reduce antibiotic resistance.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the Facility failed to store food in accordance with professional standards for food service safety. This has the potential to affect all 63 residen...

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Based on observation, interview, and record review, the Facility failed to store food in accordance with professional standards for food service safety. This has the potential to affect all 63 residents residing in the facility. Findings include: On 5/24/2022 at 8:47 AM in the walk-in refrigerator there was meat sealed in plastic wrap with no label or date. On the bottom shelf there was a brick of American cheese sealed in a plastic bag with no label or date. On 5/24/2022 at 8:48 AM in the standing freezer there was a bag of commercially sliced onions and diced green peppers that were opened, but not dated. On 5/24/2022 at 8:49 AM in the three standing freezers there was a bag with small round pieces of meat that was sealed without a label or date. V5, Cook, stated, That is sausage. On 5/24/2022 at 8:51 AM in the dry storage area there was a bag of chocolate cake mix that was opened and dated, but not resealed. There was a deep freeze that contained two bags with unknown objects and one bag that appeared to contain pieces of cookie dough. Both bags were sealed without a label or date. V5 pointed to the two unknown bags and stated, These are called potato puffs. This other bag is peanut butter cookies. They should have a date on the tape. They should all be labeled and dated. On 5/24/2022 at 8:57 AM in the cabinets above the three-compartment sink there was a package of lemonade mix that was opened, but not sealed or dated. There were also two packages of grape and fruit punch beverage mix that were opened and dated, but not resealed. On 5/27/2022 at 9:20 AM, V28, Dietary Manager, stated, I would expect all items to be labeled and dated. The Facility's Food Safety Requirements Policy which is not dated documents, It is the policy of the facility to provide safe and sanitary storage, handling, and consumption of all food including food and fluids brought to residents by family and other visitors. This includes the storage, preparations, distribution, and serving food in accordance with professional standards for food service safety. CMS recognizes the U. S. Food and Drug Administration's (FDA) Food Code and the Centers for Disease Control and Prevention's (CDC) food safety guidance as national standards to procure, store, prepare, distribute and serve food in long term care facilities in a safe and sanitary manner. The Resident Census and Condition of Residents Form (CMS 672), dated 5/24/2022, documents that the facility has 63 residents living in the facility.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on interview, observation, and record review the facility failed to require staff to wear the proper PPE (personal protective equipment) and follow the guidelines of the county's transmission ra...

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Based on interview, observation, and record review the facility failed to require staff to wear the proper PPE (personal protective equipment) and follow the guidelines of the county's transmission rate. This failure has the possibility to affect all 63 residents in the facility. Findings include: The CDC COVID Data Tracker, dated 5/19/22 for the week of 5/23/22 document the county transmission rate as high for Christian County, the county in which the facility is located. CMS Reference QSO-22-07-ALL revised on 4/5/22 documents, When community transmission levels are substantial or high. At the minimum, HCP (Healthcare Personnel) must wear a well-fitted mask at all times and eye protection while present in resident care areas. CMS Reference QSO-22-07-ALL revised on 4/5/22 documents, Requiring staff who have not completed their primary vaccination series to use a NIOSH-approved N95 or equivalent or higher-level respirator for source control, regardless of whether they are providing direct care to or otherwise interacting with residents. Upon arrival to facility on 5/24/22 at 8:30 AM during initial walk through, V3, Assistant Director of Nursing (ADON), and multiple staff including nurses, certified nursing assistants (CNAs), dietary staff serving breakfast, and housekeepers on the hall were not wearing any type of eye protection. On 5/26/22 at 12:35 PM, V5, Cook, V30, Dietary Aide, and V31, Dishwasher, were in the kitchen, with V5 and V30 serving lunch and none of them were wearing eye protection. V30 stated V15, Business Office Manager, had told them they do not have to wear eye protection unless they were out in the dining room around residents. On 5/25/22 at 12:45 PM, V1, Administrator, and V2, Interim Director of Nursing (DON), stated the county where this facility is located is in low transmission rate and therefore staff only have to wear a surgical mask. V2 stated she was not aware whoever was giving their facility the current transmission rates for COVID-19 was not looking at the correct data. V2 stated if the county rate goes up to anything other than low transmission, all staff would have to wear a face mask and eye protection. On 5/25/22 at 1:20 PM, V17, CNA, was in the dining room assisting residents with lunch. V17 was wearing a face shield, which she was not wearing when she was observed providing care just an hour before. V17 stated, I don't know why I'm wearing this mask. The administrator just handed it to me and told me to put it on. She said something about us being in high transmission. I just do what I'm told. All other staff in the dining room were now wearing either a face shield or goggles. The Facility's Resident Census and Conditions of Residents form dated 05/24/22 documented the facility had a census of 63 residents.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), 6 harm violation(s), $216,034 in fines. Review inspection reports carefully.
  • • 55 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $216,034 in fines. Extremely high, among the most fined facilities in Illinois. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: Trust Score of 0/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Taylorville's CMS Rating?

CMS assigns TAYLORVILLE CARE CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Taylorville Staffed?

CMS rates TAYLORVILLE CARE CENTER's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 50%, compared to the Illinois average of 46%.

What Have Inspectors Found at Taylorville?

State health inspectors documented 55 deficiencies at TAYLORVILLE CARE CENTER during 2022 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 6 that caused actual resident harm, and 47 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Taylorville?

TAYLORVILLE CARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by PALLADIAN HEALTHCARE, a chain that manages multiple nursing homes. With 98 certified beds and approximately 66 residents (about 67% occupancy), it is a smaller facility located in TAYLORVILLE, Illinois.

How Does Taylorville Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, TAYLORVILLE CARE CENTER's overall rating (1 stars) is below the state average of 2.5, staff turnover (50%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Taylorville?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Taylorville Safe?

Based on CMS inspection data, TAYLORVILLE CARE CENTER has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Taylorville Stick Around?

TAYLORVILLE CARE CENTER has a staff turnover rate of 50%, which is about average for Illinois nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Taylorville Ever Fined?

TAYLORVILLE CARE CENTER has been fined $216,034 across 3 penalty actions. This is 6.1x the Illinois average of $35,239. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Taylorville on Any Federal Watch List?

TAYLORVILLE CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.