SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Pressure Ulcer Prevention
(Tag F0686)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents, with four reviewed for pressure ulcers. Based on ob...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents, with four reviewed for pressure ulcers. Based on observation, record review, and interview, the facility failed to prevent ulcers for two sampled residents: Resident (R) 54, who obtained a facility acquired stage 3 (full thickness tissue loss) and R208, who obtained a facility acquired stage 2 (shallow with a reddish base) pressure ulcer. The facility further failed to ensure weekly monitoring of skin conditions to assess wound status including wound bed, healing, and effectiveness of treatments for R54 and R208. This deficient practice placed those residents at risk for delayed healing or worsened wounds.
Findings included:
- The Electronic Medical Record (EMR) for R54 had diagnoses of hypertension (high blood pressure), asthma (a respiratory condition in which the bronchial airways in the lungs become narrowed and swollen, making it difficult to breath), and need for assistance with personal care.
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R54 had intact cognition, depended upon two staff for transfers and toileting, required extensive assistance of two staff for bed mobility, and extensive assistance of one staff for dressing, eating, and personal hygiene. The MDS further documented R54 had lower functional impairment on one side, at risk for skin breakdown, pressure device for bed and chair, no turning or repositioning program, and had moisture associated skin damage (MASD).
The Pressure Ulcer Care Area Assessment (CAA), dated 12/18/22, documented R54 had the potential for pressure ulcers due to the need for extensive assistance with bed mobility, frequently incontinent with urine and always incontinent with bowel. The CAA further documented R54 had MASD and did not have a pressure ulcer but was at risk.
The Braden Scale Assessment, (formal assessment for predicting pressure ulcer risk) dated 12/04/22, 12/12/22, 01/04/23, 01/12/23, and 04/10/23, revealed R54 was a moderate risk for breakdown.
The Skin Integrity Care Plan, dated 03/23/23, originally dated 12/13/22, directed staff to educate R54 and family to the causes of skin breakdown, encourage to report pain that may prevent repositioning monitor nutrition intake. The update, dated 01/23/23, directed staff to not massage reddened body prominence, ensure adequate protein intake, observe, and assess weekly, refer to dietician with skin concerns, use commercial moisture barrier on skin as indicated, and use pressure redistribution surface to bed and wheelchair, if indicated.
The Nutritional Assessment, dated 03/16/23, documented R54 had no supplements, snacks available, and intact skin.
The Skin and Wound Evaluation, dated 04/14/23, documented R54 had a stage 3 pressure ulcer on his coccyx (a small triangular bone at the base of the spinal column), which measured 0.8 centimeter squared (cm2) area, 1.5 centimeter (cm) long x 0.9 cm wide, in house acquired, and unknown on how long it was present. The skin evaluation lacked documentation of wound bed, type of odor or drainage, periwound and surrounding tissue, treatment, and modalities.
The Physician Order, dated 04/18/23, directed staff to administer amoxicillin-clavulanic acid (an antibiotic to treat infections), 875-125 milligrams (mg), one by mouth every 12 hours, daily for 10 days, for infection.
The Physician Order, dated 04/19/23 (five days after finding the pressure ulcer)
, directed staff to apply padded foam to sacral/coccyx area and monitor for increased discoloration, decreased blanching, open area, warmth, redness, bleeding, and drainage, every day shift for skin integrity.
The Physician Order, dated 04/22/23, directed staff to apply duoderm (a waterproof dressing) or padded foam and monitor for increased discoloration, decreased blanching, open area, warmth, redness, bleeding and drainage, every day shift for skin integrity.
The Skin and Wound Evaluation, date 04/21/23, documented R54 had a stage 3 pressure ulcer on his coccyx, which measured 2.5 cm2 area, 2.9 cm length, 1.2 cm wide, in house acquired, unknown how long it was present. The skin evaluation lacked documentation of wound bed, type of odor or drainage, periwound and surrounding tissue, treatment, and modalities.
The EMR documented R54 was discharged to the hospital for respiratory infection on 04/22/23.
On 05/03/23 at 09:48 AM, Dietary Consultant GG stated she knew R54's skin was reddened but did not know of the pressure ulcer. Dietary Consultant GG further stated she was in the facility on 04/18/23 and the paperwork provided from the facility documented to review his chair for skin issue, but she failed to do so. Dietary Consultant GG stated she would have recommended vitamins for him but since it was already a stage 3, she did not know if it would have helped.
On 05/03/23 at 11:14 AM, Administrative Nurse E stated, she was out of the facility when the pressure ulcer was found and unsure why it took several days to obtain treatment for the pressure ulcer.
On 05/03/23 at 11:44 AM, Certified Nurse Aide (CNA) M stated R54 did not have any skin breakdown prior to his discharge. CNA M further stated he was not feeling well and required a lot of assistance.
On 05/04/23 at 01:39 PM, Administrative Nurse D stated the skin assessments should have been completed at the time of assessment and treatment for the pressure ulcer should not have been delayed. Administrative Nurse D further stated, she had been out of the facility for training and would make sure the whole team meet with the Registered Dietician when reviewing residents.
The facility's Pressure Injury Prevention and Management policy, dated 01/01/2020, documented the facility was committed to the prevention of unavoidable pressure injuries and the promotion of healing of existing pressure injuries. The policy further documented the facility would establish and utilize a systemic approach for pressure injury prevention and management, including prompt assessment and treatment, intervening to stabilize, reduce or remove underlying risk factors, monitoring the impact of the interventions, and modifying the interventions as appropriate.
The facility failed to implement preventative interventions, and delayed treatment of a facility acquired stage 3 pressure ulcer, this placed the resident at risk for further skin breakdown.
- R208's Electronic Medical Record documented diagnoses of type 2 diabetes (chronic condition that affects the way the body processes blood sugar (glucose), paraplegia (he loss of muscle function in the lower half of the body, including both legs), obesity (overweight), leukemia (cancer of blood-forming tissues, hindering the body's ability to fight infection), and chronic pain.
The admission Minimum Data Set (MDS), dated [DATE], documented a Brief Interview for Mental Status (BIMS) score of 15, indicating intact cognition. The MDS documented R208 required supervision for eating, limited staff assistance for hygiene, dressing, and extensive assistance for transfers, bed mobility, and locomotion. The MDS documented rejection of care daily, R208 had one Stage 2 (partial thickness loss of dermis (skin) presenting as a shallow open ulcer with a red or pink wound bed, intact or ruptured blister) pressure ulcer (PU), lesion on foot, and Moisture Associated Skin Damage (MASD). The MDS documented interventions were pressure relief to chair and bed, nutrition, pressure ulcer care, dressings, and ointments.
The Pressure Ulcer Care Area Assessment (CAA), dated 04/11/23, documented the resident had a Stage 2 PU to the coccyx and multiple wounds. The assessment stated R208 required extensive assistance with bed mobility and was always incontinent of bowel, placing him at risk for further pressure ulcers and worsening of his wounds.
The Skin Care Plan, dated 04/06/23, directed staff to educate R208 on the causes of skin breakdown, which included frequent repositioning and staff were to encourage him to report pain that may prevent repositioning. The facility would provide a low air loss mattress (check function) and treatment as ordered. The 04/08/23 update documented the air mattress was changed twice this day. The 04/20/23 update stated all staff were provided education on air mattress function.
The Progress Note, dated 04/05/23 at 06:55 PM, documented R208 arrived at the facility per facility transport, in a wheelchair, and able to verbalize needs. Devices to include air mattress and wheelchair, wound care to left heel and left knee.
The admission Nursing Assessment, dated 04/06/23 at 04:02 AM, lacked documentation of any redness or open skin to R208's buttocks or coccyx.
The Progress Note, dated 04/06/23 at 04:03 AM, documented staff assessed the resident for a low air loss mattress and put the mattress in place for R208 for optimal pressure reduction, positioning, and safety per assessed needs of this resident.
The Progress Note, dated 04/08/23 at 05:01 PM, documented R208 complained off and on today of his bed not working and staff changed the settings multiple times. Staff were unable to keep the mattress inflated fully and placed a new one on his bed. R208 refused initially to switch mattresses, but finally agreed.
The Physician Order, dated 04/08/23, directed staff to apply skin prep to the coccyx (tailbone) region, cover with foam for protection, and monitor and change daily as needed.
The Progress Note, dated 04/11/23 at 08:53 AM, documented the physician saw R208 with telemedicine on 04/07/23. The physician ordered for staff to continue current care, and Wound Care to evaluate a pressure ulcer of buttock, Stage 2. The note stated the order was faxed to the wound care clinic.
The facility's Wound Evaluation, dated 04/12/23, (seven days after admission) documented a right buttock wound measuring 7.44 centimeters (cm) by 1.23 cm. The evaluation lacked any further characteristics or assessment.
The Treatment Administration Record (TAR), documented on 04/12/23 staff added Check function of air mattress every shift.
The Progress Note, dated 04/13/23 at 04:34 AM, documented R208 did not want to participate in wound care and declined a nursing assessment to coccyx and the reddened skin there.
The Progress Note, dated 04/15/23 at 01:36 AM, documented R208 refused wound dressing changes after multiple attempts made by this nurse.
The Weekly Skin Check, dated 04/17/23, documented foam to coccyx for redness.
The Weekly Skin Check, dated 04/21/23, was incomplete, without measurement or description.
The Wound Evaluation, dated 04/21/23 (nine days after the last evaluation), documented a right buttock wound measuring 7.77 cm by 3.73 cm. The evaluation lacked any further characteristics or assessment.
The Discharge Assessment, dated 04/27/23, documented R208 required wound care daily to left foot, coccyx, buttocks with bordered foam dressing,
April 2023 Grievance Log lacked documentation for R208's concerns.
On 05/03/23 at 10:08 AM, Maintenance Staff U stated he had fixed an air mattress last month. He reported the air mattress for R208 had a kink in the air line and he removed the air mattress put new one on.
On 05/02/23 at 10:25 AM, R208 stated the air bed failed, deflated, and staff left him on the deflated air mattress all weekend. He stated the pressure caused a new open area on his buttocks.
On 05/03/23 at 12:13 PM, CNA N stated she worked the first and second day R208 was admitted to the facility. CNA N stated staff changed his air mattress the first day he was here within a couple of hours of arrival due to three air lines in the mattress did not fill. She stated R208 did not like the larger air mattress and thought it was going flat, but he liked to sit up 90 degrees which caused pressure on his bottom. CNA N stated staff changed the whole mattress five times and maintenance staff changed settings on the motor several times in attempt to please him.
On 05/03/23 at 12:20 PM, Licensed Nurse (LN) I stated she did not see any open areas on R208's buttocks, just discoloration. She reported skin care interventions included an air mattress, float heels, and skin prep to buttocks every three days.
On 05/04/23 at 10:20 AM, Administrative Nurse D stated the measurements indicated the wound got bigger. Administrative Nurse D stated when staff noted there was a problem with the air mattress staff offered the resident other mattresses. She stated R208 was non-compliant with wound care and refused skin assessments and treatment.
The facility's Pressure Ulcer Prevention and Management policy, dated 01/01/20, stated the facility would establish and utilize a systematic approach for pressure injury prevention and management, including prompt assessment and treatment, reduce or remove underlying risk factors, monitoring the impact of interventions and modifying interventions as appropriate. Assessment of pressure injuries would be performed by a licensed nurse weekly and the staging of pressure injuries would be clearly identified to ensure correct coding on the MDS.
The facility failed to prevent the development of a pressure ulcer after placing R208 on a faulty air mattress, placing R208 at risk for a pressure injury.
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents, with three reviewed for accidents. Based on observa...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents, with three reviewed for accidents. Based on observation, record review, and interview, the facility failed to supervise cognitively impaired Resident, R 36, who exited the North Court Yard door, fell, and obtained a hematoma (collection of blood trapped in the tissues of the skin or in an organ, resulting from trauma) on her forehead. This deficient practice placed R36 at risk for further falls and avoidable injuries.
Findings included:
- The Electronic Medical Record (EMR) for R36 recorded diagnoses of Alzheimer disease (a progressive mental deterioration characterized by confusion and memory failure), muscle weakness, anxiety (a feeling of worry, nervousness, or unease about something), and abnormality of gait.
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R36 had severely impaired cognition, required extensive assistance of two staff for transfers, and extensive assistance of one staff for bed mobility, dressing, toileting, and personal hygiene. The MDS further documented R36 had no function impairment, had unsteady balance, had one non injury fall, and did not ambulate.
The Fall Area Assessment (CAA), dated 12/05/22, documented R36 was a fall risk related to balance problems and had no falls during the assessment period.
The Wandering/Elopement Assessment, dated 01/16/23 and 04/05/23, revealed R36 was at low risk.
The Fall Assessments, dated 02/02/23, 03/02/23, and 04/11/23, was at high risk for falls.
The Fall Care Plan, dated 03/16/23, directed staff to anticipate and meet her needs, be sure her call light was within reach and encourage her to use it for assistance when needed, educate the resident about safety reminders, assist R36 with getting comfortable in her chair, and assist the resident into dining room chair for meals. The care plan lacked person-center interventions to prevent further falls.
The Nurse's Note, dated 03/02/23 at 06:15 PM, documented a witnessed fall for R36, when she attempted to transfer herself into bed, her wheelchair moved out from under her, and she sat down on the floor with her legs out in front of her and her right arm rested on the bed in a bent position.
The care plan lacked documentation of person-centered interventions after the fall on 03/02/23.
The Fall Investigation, dated 04/08/23 at 03:01 PM, documented, the nurse got to R36 as she laid face down on the concrete sidewalk in the center of the courtyard. The nurse noted blood under the resident and when she turned her head, noted a large hematoma protruding from the center of her forehead. The investigation further documented, the resident was assisted to a seated position and assisted by two staff into her wheelchair. The witness statement from a visitor in the courtyard documented R36 walked out the courtyard door to the south, lost her balance, fell forward, and slammed her head on the concrete ground very hard.
The fall investigation was incomplete and lacked documentation of witness statements from staff regarding the incident.
The Nurse's Note, dated 04/08/23 at 06:30 PM, documented R36 returned from the emergency room and the results of the computed tomography (CT, medical imaging used to obtain detailed internal images of the body) scans of her head, neck, and facial bones and X-rays (penetrating form of high-energy that takes images of parts of your body in black and white) of her wrist, chest, and pelvis, were all negative. The note further stated R36 had a forehead hematoma and abrasion, nose hematoma and abrasion, and right wrist abrasion.
On 05/03/23 at 10:00 AM, observation revealed R36 propelled herself in her wheelchair down the [NAME] Hall asking where she was supposed to go. Further observation revealed staff lead R36 to her room.
On 05/03/23 at 11:36 AM, Certified Nurse Aide (CNA) M stated R36 was cognitively impaired had falls in the past, and did not have a history of exit seeking. CNA M further stated R36 went to the door to the north courtyard, went out the door and fell. CNA M stated staff heard the door alarm, but R36 had already fallen.
On 05/03/23 at 02:30 PM, Maintenance U stated he does not check the door alarm for the North Courtyard as it was enclosed and did not lead to anywhere.
On 05/04/23 at 10:00 AM, Licensed Nurse H stated R36 had left her wheelchair at the door to the North Courtyard and walked through the door, rounded the corner, and fell on her face. LN H further stated she had seen the resident approximately 20 minutes prior to the fall.
On 05/04/23 at 02:03 PM, Administrative Nurse D stated the fall should have been investigated and reported.
The facility's Accident and Supervision policy, undated, documented resident environment remained as free of accident hazards as was possible, and each resident received adequate supervision and assistive devices to prevent accidents. This included identifying hazards and risks, evaluating and analyzing hazards and risks, implementing interventions to reduce hazards and risks, and monitoring for effectiveness and modifying interventions when necessary.
The facility failed to provide adequate supervise to cognitively impaired R36, who exited the North Courtyard door, fell and received injury (head and nose hematoma and abrasions) and placed the resident at risk for further falls and injury.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - The Electronic Medical Record (EMR) for R34 documented diagnoses of dementia without behavioral disturbance (progressive menta...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - The Electronic Medical Record (EMR) for R34 documented diagnoses of dementia without behavioral disturbance (progressive mental disorder characterized by failing memory and confusion), need for assistance with personal care, other symptoms and signs involving cognitive functions and awareness, and other symptoms and signs involving appearance and behavior.
R34's Quarterly Minimum Data Set (MDS), dated [DATE], documented R34 had severely impaired cognition, and required extensive assistance of two staff for personal hygiene, toileting, dressing, transfers, and bed mobility. The MDS further documented R34 required extensive assistance of one staff for eating.
The Care Plan, dated 03/16/23, initiated on 09/03/20, documented R34 could eat independently after set up, preferred to wear a clothing protector, the staff were to anticipate and meet the resident's needs, and remind R34 the importance of hygiene.
On 05/01/23 at 12:11 PM, observation revealed R34 sat at the dining table eating the noon meal with a knife. Further observation revealed staff did not notice R34 ate with the knife until the surveyor informed them.
On 05/02/23 at 11:26 AM, observation revealed R34, sat at the dining table eating the noon meal; he did not have on a clothing protector. Further observation revealed R34 was unshaven, his hair appeared disheveled on the top of his head, and he had multiple dried food stains on his black sweatpants and green short sleeved shirt.
On 05/04/23 at 11:45 AM, observation revealed R34 sat in the dining room with his hair disheveled. His left sock was pulled down, almost off his foot, and his black sweatpants appeared/looked dirty with dry food stains.
On 05/03/23 at 11:41 AM, Certified Nurse Aide (CNA) M stated R34 should always look presentable but did have times he would become combative. CNA M further stated R34 should not have a knife to eat, as he usually required a spoon to eat.
On 05/03/23 at 08:50 AM, Licensed Nurse (LN) G stated if R34's clothing were dirty, staff should change them as he always would be dressed nice and liked to look good, prior to his admission to the facility. LN G said the staff should not allow him to eat his meals with a knife.
On 05/04/23 at 01:39 PM, Administrative Nurse D stated staff should have corrected R34 while eating with a knife and stated R34's clothes should be changed if they are dirty and although R34 was at times combative, the staff should try to keep him clean.
The facility's Promoting/Maintaining Resident Dignity, dated 01/01/2020, documented staff members are involved in providing care to residents to promote and maintain resident dignity and respect resident rights. The policy further documented groom and dress residents according to resident preferences.
The facility failed to promote care in a manner to maintain and enhance dignity, and respect for R34. This placed R34 at risk for impaired psychosocial wellbeing.
The facility had a census of 60 residents. The sample included 15 residents with two reviewed for dignity. Based on observation, record review, and interview the facility staff failed to treat Resident (R) 9 and R34 with dignity, when staff failed to change R9's weeping dressing on her lower legs and failed to change R34's soiled clothes worn two days in a row. This placed the residents at risk for an undignified experience.
Findings included:
- R9's Electronic Medical Record (EMR) documented R9 had diagnoses of diabetes (when the body cannot use glucose, not enough insulin made or the body cannot respond to the insulin), venous insufficiency( a condition in which the flow of blood through the veins is blocked, causing blood to pool in the legs) of the lower legs with ulcer (an open sore),dementia (progressive mental disorder characterized by failing memory, confusion), and anxiety disorder (mental or emotional reaction characterized by apprehension, uncertainty and irrational fear).
R9's Annual Minimum Data Set (MDS), dated [DATE], documented R9 had a Brief Interview for Mental Status (BIMS) of 14, which indicated intact cognition. The MDS documented R9 required extensive staff assistance with bed mobility, transfers, toilet use, personal hygiene, and dressing, supervision with eating and locomotion on and off unit. The MDS documented R9 had two venous ulcers.
R9's Activities of Daily Living (ADLs) Care Area Assessment CAA, dated 04/14/23, documented R9 required extensive staff assistance with bed mobility, had a venous ulcer to the leg, and was at risk for further decline in ADL.
R9's Skin Integrity Care Plan, revised 01/11/23, instructed staff to provide preventative measures that would keep her skin intact, avoid over drying the skin, ensure R9 received adequate protein, and increase caloric intake.
R9's Venous Insufficiency Care Plan, revised 01/11/23, instructed staff to elevate R9's feet when resting, ensure she had on proper fitting footwear, and inspect R9's foot/ankle/calf skin for changes (redness, purple tinge, tenderness, areas with no sensation).
The April 2023 Medication Administration Record (MAR) instructed staff to monitor R9's dressing to the right shin and left lower leg every shift and replace if it was missing or soiled. The MAR had check marks on every shift every day.
R9's Clinical Record documented the hospice nurse was scheduled to visit the facility to change R9's dressing Monday, Wednesday, and Friday.
Review of R9's Clinical Record from 04/01/23 to 04/30/23, documented staff notified hospice once regarding R9's wound dressings, which had come off, and the hospice nurse came to the facility and provided a dressing change for R9's lower leg wounds. The clinical record lacked documentation regarding facility staff providing R9 a dressing change in between hospice nurse's routine dressing changes.
The Weekly Skin Assessments from 04/01/23 to 04/30/23 lacked documentation regarding odor, size, and color of R9' s lower leg wounds.
On 05/01/23 at 8:42 AM, observation revealed R9 sat in a wheelchair in the hall outside her room. There was evident odor and R9's wound dressings had seeping to the outside of the dressings with serosanguinous (a thin and watery fluid that is pink in color) drainage. Further observation revealed staff asked the resident to go on down to the dining room for breakfast and R9 stated she had been trying to get the nurse to change her lower leg dressings all weekend because they were saturated and smelled.
On 05/01/23 at 10:30AM, observation revealed the resident laid in bed. Consultant Nurse (CN) II lifted R9's right foot to reveal a wet area on the mattress where the wound dressing had touched the mattress. CN II removed the resident's dressings, which were saturated with serosanguineous drainage.
On 05/02/23 at 02:20 PM, Licensed Nurse (LN) H stated staff was unaware of the treatment for R9's ulcers on her lower legs due to the hospice nurse trying different dressing changes. LN Hstated if R9's dressings needed to be changed, staff could call the hospice nurse anytime to come to facility and provide the dressing changes.
On 05/04/23 at 09:15 AM, LN G stated staff placed check marks on the MAR if they checked R9's dressing to see if it was intact; if staff changed the dressing, staff recorded the dressing change in the progress notes.
On 05/04/23 at 11:39 AM, Administrative Nurse D stated the facility staff should change R9's dressing as needed.
The facility's Promoting/Maintaining Resident Dignity Policy, revised 01/01/20, documented staff members who are involved in providing care to residents are to promote and maintain resident dignity and respect resident rights.
The facility failed to promote R9's dignity when staff failed to change her smelly, saturated with serosanguineous drainge,dressing. This placed the resident at risk for undignified experience.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0582
(Tag F0582)
Could have caused harm · This affected 1 resident
The facility had a census of 60 residents, with three reviewed for Center for Medicare and Medicated Services (CMS) Beneficiary Liability notices. Based on record review and interview, the facility fa...
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The facility had a census of 60 residents, with three reviewed for Center for Medicare and Medicated Services (CMS) Beneficiary Liability notices. Based on record review and interview, the facility failed to provide CMS Form 10055, Advanced Beneficiary Notice (ABN), which included the estimated cost to continue services for skilled services to the resident or their representative for three resident:, Resident (R) 28, R47, and R56. This deficient practice placed all three residents at risk for unanticipated costs related to skilled services.
Findings included:
- The Medicare ABN form informed the beneficiaries Medicare may not pay for future skilled therapy and did not provide an estimated cost to continue their services. The form included options for the beneficiary to (1) receive specified services listed, and bill Medicare for an official decision on payment. I understand if Medicare does not pay, I will be responsible for payment, but can appeal to Medicare. (2) receive therapy listed, but do not bill Medicare, I am responsible for payment for payment of services. (3) I do not want the listed services.
The facility's Medicare ABN form staff provided to R28 (or their representative) lacked the estimated cost to continue services when the resident's skilled services ended 04/06/23.
The facility's Medicare ABN form staff provided to R47 (or their representative) lacked the estimated cost to continue services when the resident's skilled services ended 12/26/22.
The facility's Medicare ABN form staff provided to R56 (or their representative) lacked the estimated cost to continue services when the resident's skilled services ended 11/10/22.
On 05/03/23 at 10:12 AM, Social Services X verified the facility had not provided the cost estimate for continued services. Social Services X further stated she was trained to complete the forms with the words up to 100% where an estimated cost should be documented.
The facility's Advance Beneficiary Notices policy, dated 11/01/19, documented the facility provide timely notices regarding Medicare eligibility and coverage. The facility shall inform Medicare beneficiaries of his or her potential liability for payment.
The facility failed to provide R28, R47, and R56 a cost estimate for further services, placing the resident at risk for unanticipated costs related to skilled services.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0602
(Tag F0602)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included one resident reviewed for exploitation. Based on observation, int...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included one resident reviewed for exploitation. Based on observation, interview, and record review the facility failed to ensure Resident (R) 35 was free from staff misappropriation of her money when an employee of the facility used R35's credit card for unauthorized purchases. This deficient practice placed R35 at risk of exploitation.
Findings included:
- R35's Electronic Medical Record documented diagnoses of diabetes (chronic condition that affects the way the body processes blood sugar (glucose), tobacco use, history of stroke, and cognitive communication deficit.
The admission Minimum Data Set (MDS), dated [DATE], documented R35 had short and long-term memory problems with severely impaired decision making. The MDS documented R35 required limited assistance of one staff for hygiene, dressing, locomotion, extensive staff assistance for bed mobility, transfers, eating, and total staff assistance for toileting.
The Grievance Form, dated 04/28/23, documented R35 reported missing money. The facility notified the police and the state agency, the employee was suspended, and bank statements reviewed.
The Social Services Note, dated 04/28/23 at 04:29 PM, stated the facility called R35's Power of Attorney (POA) to come to the facility to visit about R35's debit card.
Intake KS00179859 recorded the incident was reported to state agency 05/01/23 by the facility administrator. The investigation documented on 04/28/23 at 03:15 PM, a nurse overheard the Alleged Perpetrator (AP) talking with R35 regarding making purchases for her. The nurse reported the potential abuse to the facility administrator and the Human Resources (HR) director interviewed the AP. The AP stated she was given the credit card to purchase cigarettes and pay for the car ride. The investigation stated the police were notified. R35 and her POA were interviewed by the HR director and police. Review of the bank statement revealed multiple unapproved charges to the credit card in the amount of $112.27. The AP was terminated, and the Nurse Aide Registry contacted to inform them of the misappropriation of resident funds by the AP.
The facility's Nurse Aide license verification and background checks were reviewed with no concerns noted.
The AP's statement, dated 05/01/23, documented she had purchased items for five other residents when they requested and gave her cash for the purchases.
On 05/02/23 at 08:25 AM, observation revealed R35 grimaced occasionally while in the dining room independently eating breakfast.
On 05/03/23 at 02:36 PM, Administrative Staff A stated she started an investigation Friday, 04/28/23 for a complaint that R35 gave a staff person her visa card to buy her cigarettes and the employee had also charged other items, which was not ok with R35. Administrative Staff A stated the facility already terminated the aide, obtained the bank records of the resident, and determined which charges the resident and POA had reported as suspicious.
On 05/04/23 at 12:22 PM, Licensed Nurse (LN) H stated Friday, April 28, 2023, about 03:00 PM, she was providing cares to R35's roommate and overheard R35 instructing Certified Nurse Aide (CNA) OO to buy cigarettes and get something for herself. LN H looked for CNA OO and other staff reported the aide had left the building and often did to get other residents items. LN H reported the suspicious incident to administration who were in a meeting around 03:15 PM. The administrator interviewed LN H about the situation and what she heard.
On 05/04/23 at 12:40 PM, Administrative Staff A stated the Activity Director, or the Administrative Assistant are the only staff authorized to do resident shopping. Administrative Staff A stated the facility had an all staff meeting with education just a week prior to incident on 04/20/23, which the AP attended.
The facility's Freedom from Abuse, Neglect, and Exploitation policy, dated 11/06/2017, stated the facility must ensure all alleged violations involving exploitation are reported, thoroughly investigated, and prevent further potential exploitation while the investigation is in progress.
The facility failed to ensure R35 was free from misappropriation of her money when an employee of the facility used R35's credit card for unauthorized purchases, placing R35 at risk of exploitation.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview,...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview, the facility failed to report to the state agency an unwitnessed fall with injury for Resident (R)36 who went outside without supervision, fell, and sustained a hematoma (a solid swelling of clotted blood within the tissues) on her forehead. This placed the resident at risk for further injury and unidentified abuse and mistreatment.
Findings included:
- The Electronic Medical Record (EMR) for R36 recorded diagnoses of Alzheimer disease (a progressive mental deterioration characterized by confusion and memory failure), muscle weakness, anxiety (a feeling of worry, nervousness, or unease about something), and abnormality of gait.
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R36 had severely impaired cognition, required extensive assistance of two staff for transfers, and extensive assistance of one staff for bed mobility, dressing, toileting, and personal hygiene. The MDS further documented R36 had no functional impairment, had unsteady balance, had one non-injury fall, and did not ambulate.
The Fall Area Assessment (CAA), dated 12/05/22, documented R36 was a fall risk related to balance problems and had no falls during the assessment period.
The Wandering/Elopement Assessment, dated 01/16/23 and 04/05/23, revealed R36 was at low risk.
The Fall Assessments, dated 02/02/23, 03/02/23, and 04/11/23, noted the resident was at high risk for falls.
The Fall Care Plan, dated 03/16/23, directed staff to anticipate and meet the resident's needs, be sure her call light was within reach and encourage her to use it for assistance when needed, educate the resident about safety reminders, assist R36 with getting comfortable in her chair, and assist the resident into dining room chair for meals. The care plan lacked person-centered interventions to prevent further falls.
The Nurse's Note, dated 03/02/23 at 06:15 PM, documented a witnessed fall for R36, when she attempted to transfer herself into bed, her wheelchair moved out from under her, and she sat down on the floor with her legs out in front of her and her right arm rested on the bed in a bent position.
R36's care plan lacked documentation of person-centered interventions after the fall on 03/02/23.
The Fall Investigation, dated 04/08/23 at 03:01 PM, documented, the nurse got to R36 as she laid face down on the concrete sidewalk in the center of the courtyard. The nurse noted blood under the resident and when she turned her head, noted a large hematoma protruding from the center of her forehead. The investigation further documented, two staff assisted the resident to a seated position and into her wheelchair. The witness statement from a visitor in the courtyard documented R36 walked out the courtyard door to the south, lost her balance, fell forward, and slammed her head on the concrete ground very hard.
The fall investigation was incomplete and lacked documentation of witness statements from staff regarding the incident.
The Nurse's Note, dated 04/08/23 at 06:30 PM, documented R36 returned from the emergency room and the results of the computed tomography (CT, medical imaging used to obtain detailed internal images of the body) scans of her head, neck, and facial bones and X-rays (penetrating form of high-energy that takes images of parts of your body in black and white) of her wrist, chest, and pelvis, were all negative. The note further stated R36 had a forehead hematoma and abrasion, nose hematoma and abrasion, and right wrist abrasion.
On 05/03/23 at 10:00 AM, observation revealed R36 propelled herself in her wheelchair down the [NAME] Hall asking where she was supposed to go. Further observation revealed staff lead R36 to her room.
On 05/03/23 at 11:36 AM, Certified Nurse Aide (CNA) M stated R36 was cognitively impaired had falls in the past and did not have a history of exit seeking. CNA M further stated R36 went to the door to the north courtyard, went out the door and fell. CNA M stated staff heard the door alarm, but R36 had already fallen.
On 05/03/23 at 02:30 PM, Maintenance U stated he did not check the door alarm for the North Courtyard as it was enclosed and did not lead to anywhere.
On 05/04/23 at 10:00 AM, Licensed Nurse H stated R36 left her wheelchair at the door to the North Courtyard and walked through the door, rounded the corner, and fell on her face. LN H further stated she had seen the resident approximately 20 minutes prior to the fall.
On 05/04/23 at 02:03 PM, Administrative Nurse D stated the fall should have been investigated and reported.
The facility's Freedom of Abuse, Neglect, and Exploitation policy, dated 11/06/2017, documented the facility develop and implement written policies and procedures that prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident property and the facility must report the results of all investigations to the administrator or his/her designated representative and to other officials in accordance with State law, within 5 working days of the incident.
The facility failed to report to R36's unwitnessed fall which resulted in a hematoma to the forehead to the state agency. This placed the resident at risk for further injury and unidentified abuse or mistreatment.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview,...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview, the facility failed to thoroughly investigate two sampled residents, Resident (R) 12, who received a skin tear to his forearm, and R36, who had a fall with injury. This placed the residents at risk for further injury and unidentified abuse or mistreatment.
Findings included:
- The Electronic Medical Record (EMR) for R12 documented diagnoses of traumatic brain injury (an injury that affects how the brain works), unsteadiness on feet, impulse disorder (urges and behaviors that are excessive and/or harmful to oneself or others), and muscle weakness.
R12's Annual Minimum Data Set (MDS), dated [DATE], documented R12 had intact cognition and required extensive assistance of two staff for toileting, personal hygiene, extensive assistance of one staff for dressing. The assessment further documented R12 had no skin issues.
The Care Plan, dated 03/30/23, documented a potential for skin tears related to fragile skin and directed staff to identify potential causative factors and eliminate, resolve, when possible, keep skin clean and dry, use lotion on dry scaly skin, monitor/document location, size and treatment of skin tear and report abnormalities, failure to heal, signs and symptoms of infections, to the physician, and treatment as ordered,
The EMR lacked documentation how R12 received the skin tear to his left forearm or treatment of the skin tear.
On 05/01/23 at 08:11 AM, observation of R12's left forearm had a gauze dressing partially exposing a healing skin tear with steri-strips.
On 05/03/23 at 11:52 AM, Certified Nurse Aide (CNA) M stated while she assisted R12 in the bathroom, he got angry and swung his arm back and obtained the skin tear from the grab bar on the wall by the toilet.
On 05/03/23 at 09:00 AM, Licensed Nurse (LN) G stated they just keep his skin tear covered, but was unable to address how R12 received the skin tear.
On 05/04/23 at 12:34 PM, Administrative Nurse D stated R12 obtained the skin tear after a fall and verified the fall investigation did not address R12 received a skin tear at the time of the fall or any treatment he received for the skin tear.
05/04/23 at 01:39 PM, Administrative Nurse D stated she would expect a thorough investigation related to the skin tear and the treatment be placed on the Medication Administration Record (MAR).
The facility's Freedom from Abuse, Neglect, and Exploitation 11/06/2017 policy, directed staff to the resident's right to be free from abuse, neglect, misappropriation of resident property, and exploitation. The policy documented the facility would establish policies and procedures that investigate alleged violations, and that all allegations of abuse, neglect and exploitation would be thoroughly investigated, and corrective action taken.
The facility failed to investigate a skin tear on R12's left forearm. This placed the resident at further injury and unidentified abuse or mistreatment.
- The Electronic Medical Record (EMR) for R36 recorded diagnoses of Alzheimer disease (a progressive mental deterioration characterized by confusion and memory failure), muscle weakness, anxiety (a feeling of worry, nervousness, or unease about something), and abnormality of gait.
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R36 had severely impaired cognition, required extensive assistance of two staff for transfers, and extensive assistance of one staff for bed mobility, dressing, toileting, and personal hygiene. The MDS further documented R36 had no function impairment, had unsteady balance, had one non injury fall, and did not ambulate.
The Fall Area Assessment (CAA), dated 12/05/22, documented R36 was a fall risk related to balance problems and had no falls during the assessment period.
The Wandering/Elopement Assessment, dated 01/16/23 and 04/05/23, revealed R36 was at low risk.
The Fall Assessments, dated 02/02/23, 03/02/23, and 04/11/23, was at high risk for falls.
The Fall Care Plan, dated 03/16/23, directed staff to anticipate and meet her needs, be sure her call light was within reach and encourage her to use it for assistance when needed, educate the resident about safety reminders, assist R36 with getting comfortable in her chair, and assist the resident into dining room chair for meals. The care plan lacked person-center interventions to prevent further falls.
The Nurse's Note, dated 03/02/23 at 06:15 PM, documented a witnessed fall for R36, when she attempted to transfer herself into bed, her wheelchair moved out from under her, and she sat down on the floor with her legs out in front of her and her right arm rested on the bed in a bent position.
R36's care plan lacked documentation of person-centered interventions after the fall on 03/02/23.
The Fall Investigation, dated 04/08/23 at 03:01 PM, documented, the nurse got to R36 as she laid face down on the concrete sidewalk in the center of the courtyard. The nurse noted blood under the resident and when she turned her head, noted a large hematoma protruding from the center of her forehead. The investigation further documented, the resident was assisted to a seated position and assisted by two staff into her wheelchair. The witness statement from a visitor in the courtyard documented R36 walked out the courtyard door to the south, lost her balance, fell forward, and slammed her head on the concrete ground very hard.
The fall investigation was incomplete and lacked documentation of witness statements from staff regarding the incident.
The Nurse's Note, dated 04/08/23 at 06:30 PM, documented R36 returned from the emergency room and the results of the computed tomography (CT, medical imaging used to obtain detailed internal images of the body) scans of her head, neck, and facial bones and X-rays (penetrating form of high-energy that takes images of parts of your body in black and white) of her wrist, chest, and pelvis, were all negative. The note further stated R36 had a forehead hematoma and abrasion, nose hematoma and abrasion, and right wrist abrasion.
On 05/03/23 at 10:00 AM, observation revealed R36 propelled herself in her wheelchair down the [NAME] Hall asking where she was supposed to go. Further observation revealed staff lead R36 to her room.
On 05/03/23 at 11:36 AM, Certified Nurse Aide (CNA) M stated R36 was cognitively impaired had falls in the past, and did not have a history of exit seeking. CNA M further stated R36 went to the door to the north courtyard, went out the door and fell. CNA M stated staff heard the door alarm, but R36 had already fallen.
On 05/03/23 at 02:30 PM, Maintenance U stated he does not check the door alarm for the North Courtyard as it was enclosed and did not lead to anywhere.
On 05/04/23 at 10:00 AM, Licensed Nurse H stated R36 had left her wheelchair at the door to the North Courtyard and walked through the door, rounded the corner, and fell on her face. LN H further stated she had seen the resident approximately 20 minutes prior to the fall.
On 05/04/23 at 02:03 PM, Administrative Nurse D stated the fall should have been investigated and reported.
The facility's Freedom from Abuse, Neglect, and Exploitation 11/06/2017 policy, directed staff to the resident's right to be free from abuse, neglect, misappropriation of resident property, and exploitation. The policy documented the facility would establish policies and procedures that investigate alleged violations, and that all allegations of abuse, neglect and exploitation would be thoroughly investigated, and corrective action taken.
The facility failed to investigate R36's unwitnessed fall which resulted in a hematoma to the forehead. This placed the resident at risk for further injury and unidentified abuse or mistreatment.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview,...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview, the facility failed to revise care plans for five sampled residents, Resident (R)12's care plan for a skin tear, R36 who had 2 falls, R54 who had a facility acquired pressure ulcer, R9 who had venous ulcers (a shallow wound that develops on the lower leg when the leg veins fail to return blood back toward the heart normally) to her lower legs, and R25 for dialysis (the process of removing excess water, solutes, and toxins from the blood in people whose kidneys can no longer perform these functions naturally). This placed the residents at risk for unmet care needs.
Findings included:
- The Electronic Medical Record (EMR) for R12 documented diagnoses of traumatic brain injury (an injury that affects how the brain works), unsteadiness on feet, impulse disorder (urges and behaviors that are excessive and/or harmful to oneself or others), and muscle weakness.
R12's Annual Minimum Data Set (MDS), dated [DATE], documented R12 had intact cognition and required extensive assistance of two staff for toileting, personal hygiene, and extensive assistance of one staff for dressing. The assessment further documented R12 had no skin issues.
The Care Plan, dated 03/30/23, documented a potential for skin tears related to fragile skin and directed staff to identify potential causative factors and eliminate, resolve, when possible, keep skin clean and dry, use lotion on dry scaly skin, monitor/document location, size and treatment of skin tear and report abnormalities, failure to heal, signs and symptoms of infections, to the physician, and treatment as ordered,
The EMR lacked documentation how R12 received the skin tear to his left forearm or treatment of the skin tear.
On 05/01/23 at 08:11 AM, observation of R12's left forearm had a gauze dressing partially exposing a healing skin tear with steri-strips.
On 05/03/23 at 11:52 AM, Certified Nurse Aide (CNA) M stated while she assisted R12 in the bathroom, he got angry and swung his arm back and obtained the skin tear from the grab bar on the wall by the toilet.
On 05/03/23 at 09:00 AM, Licensed Nurse (LN) G stated they just keep his skin tear covered but was unable to address how R12 received the skin tear.
On 05/04/23 at 10:19 AM, Administrative Nurse J verified she had not updated R12's care plan to reflect he had a skin tear.
On 05/04/23 at 12:34 PM, Administrative Nurse D stated R12 obtained the skin tear after a fall and verified the fall investigation did not address R12 received a skin tear at the time of the fall or any treatment he received for the skin tear.
05/04/23 at 01:39 PM, Administrative Nurse D stated she would expect the care plan to be updated with the correct information.
The facility's Comprehensive Care Plans policy, dated 02/01/2020, documented the facility developed and implemented person-centered care plans for each resident, consistent with resident rights, that included measurable objectives and timeframes to meet a resident's medical, nursing, mental, and psychosocial needs that are identified in the resident's comprehensive assessment. The comprehensive care plan would be reviewed and revised by the team after each comprehensive and quarterly Minimum Data Set (MDS) assessment.
The facility failed to revise R12's care plan to reflect his skin tear and treatment. This placed the resident at risk for unmet care needs.
- The Electronic Medical Record (EMR) for R36 recorded diagnoses of Alzheimer disease (a progressive mental deterioration characterized by confusion and memory failure), muscle weakness, anxiety (a feeling of worry, nervousness, or unease about something), and abnormality of gait.
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R36 had severely impaired cognition, required extensive assistance of two staff for transfers, and extensive assistance of one staff for bed mobility, dressing, toileting, and personal hygiene. The MDS further documented R36 had no functional impairment, had unsteady balance, had one non injury fall, and did not ambulate.
The Fall Area Assessment (CAA), dated 12/05/22, documented R36 was a fall risk related to balance problems and had no falls during the assessment period.
The Wandering/Elopement Assessment, dated 01/16/23 and 04/05/23, revealed R36 was at low risk.
The Fall Assessments, dated 02/02/23, 03/02/23, and 04/11/23, was at high risk for falls.
The Fall Care Plan, dated 03/16/23, directed staff to anticipate and meet her needs, be sure her call light was within reach and encourage her to use it for assistance when needed, educate the resident about safety reminders, assist R36 with getting comfortable in her chair, and assist the resident into dining room chair for meals. The care plan lacked person-centered interventions to prevent further falls.
The Nurse's Note, dated 03/02/23 at 06:15 PM, documented a witnessed fall for R36, when she attempted to transfer herself into bed, her wheelchair moved out from under her, and she sat down on the floor with her legs out in front of her and her right arm rested on the bed in a bent position.
The care plan lacked documentation of person-centered interventions after the fall on 03/02/23.
The Fall Investigation, dated 04/08/23 at 03:01 PM, documented, the nurse got to R36 as she laid face down on the concrete sidewalk in the center of the courtyard. The nurse noted blood under the resident and when she turned her head, noted a large hematoma protruding from the center of her forehead. The investigation further documented, the resident was assisted to a seated position and assisted by two staff into her wheelchair. The witness statement from a visitor in the courtyard documented R36 walked out the courtyard door to the south, lost her balance, fell forward, and slammed her head on the concrete ground very hard.
The fall investigation was incomplete and lacked documentation of witness statements from staff regarding the incident.
The Nurse's Note, dated 04/08/23 at 06:30 PM, documented R36 returned from the emergency room and the results of the computed tomography (CT, medical imaging used to obtain detailed internal images of the body) scans of her head, neck, and facial bones and X-rays (penetrating form of high-energy that takes images of parts of your body in black and white) of her wrist, chest, and pelvis, were all negative. The note further stated R36 had a forehead hematoma and abrasion, nose hematoma and abrasion, and right wrist abrasion.
On 05/03/23 at 10:00 AM, observation revealed R36 propelled herself in her wheelchair down the [NAME] Hall asking where she was supposed to go. Further observation revealed staff lead R36 to her room.
On 05/03/23 at 11:36 AM, Certified Nurse Aide (CNA) M stated R36 was cognitively impaired had falls in the past and did not have a history of exit seeking. CNA M further stated R36 went to the door to the north courtyard, went out the door and fell. CNA M stated staff heard the door alarm, but R36 had already fallen.
On 05/03/23 at 02:30 PM, Maintenance U stated he does not check the door alarm for the North Courtyard as it was enclosed and did not lead to anywhere.
On 05/04/23 at 10:00 AM, Licensed Nurse H stated R36 had left her wheelchair at the door to the North Courtyard and walked through the door, rounded the corner, and fell on her face. LN H further stated she had seen the resident approximately 20 minutes prior to the fall.
On 05/04/23 at 10:19 AM, Administrative Nurse J verified the care plan had not been updated with R36's falls and interventions.
On 05/04/23 at 02:03 PM, Administrative Nurse D stated the care plan should be updated to reflect the falls and interventions.
The facility's Comprehensive Care Plans policy, dated 02/01/2020, documented the facility developed and implemented person-centered care plans for each resident, consistent with resident rights, that included measurable objectives and timeframes to meet a resident's medical, nursing, mental, and psychosocial needs that are identified in the resident's comprehensive assessment. The comprehensive care plan would be reviewed and revised by the team after each comprehensive and quarterly Minimum Data Set (MDS) assessment.
The facility failed to revise R36's care plan with person-centered interventions to prevent falls. This placed the resident at risk for unmet care needs.
- The Electronic Medical Record (EMR) for R54 had diagnoses of hypertension (high blood pressure), asthma (a respiratory condition in which the bronchial airways in the lungs become narrowed and swollen, making it difficult to breath), and need for assistance with personal care.
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R54 had intact cognition, depended upon two staff for transfers and toileting, required extensive assistance of two staff for bed mobility, and extensive assistance of one staff for dressing, eating, and personal hygiene. The MDS further documented R54 had lower functional impairment on one side, at risk for skin breakdown, pressure device for bed and chair, no turning or repositioning program, and had moisture associated skin damage (MASD).
The Pressure Ulcer Care Area Assessment (CAA), dated 12/18/22, documented R54 had the potential for pressure ulcers due to the need for extensive assistance with bed mobility, frequently incontinent with urine and always incontinent with bowel. The CAA further documented R54 had MASD and did not have a pressure ulcer but was at risk.
The Braden Scale Assessment, (formal assessment for predicting pressure ulcer risk) dated 12/04/22, 12/12/22, 01/04/23, 01/12/23, and 04/10/23, revealed R54 was a moderate risk for breakdown.
The Skin Integrity Care Plan, dated 03/23/23, originally dated 12/13/22, directed staff to educate R54 and family to the causes of skin breakdown, encourage to report pain that may prevent repositioning monitor nutrition intake. The update, dated 01/23/23, directed staff to not massage reddened body prominence, ensure adequate protein intake, observe, and assess weekly, refer to dietician with skin concerns, use commercial moisture barrier on skin as indicated, and use pressure redistribution surface to bed and wheelchair, if indicated.
The Nutritional Assessment, dated 03/16/23, documented R54 had no supplements, snacks available, and intact skin.
The Skin and Wound Evaluation, dated 04/14/23, documented R54 had a stage 3 pressure ulcer on his coccyx (a small triangular bone at the base of the spinal column), which measured 0.8 centimeter squared (cm2) area, 1.5 centimeter (cm) long x 0.9 cm wide, in house acquired, and unknown on how long it was present. The skin evaluation lacked documentation of wound bed, type of odor or drainage, peri-wound and surrounding tissue, treatment, and modalities.
The Physician Order, dated 04/18/23, directed staff to administer amoxicillin-clavulanic acid (an antibiotic to treat infections), 875-125 milligrams (mg), one by mouth every 12 hours, daily for 10 days, for infection.
The Physician Order, dated 04/19/23 (five days after finding the pressure ulcer)
, directed staff to apply padded foam to sacral/coccyx area and monitor for increased discoloration, decreased blanching, open area, warmth, redness, bleeding, and drainage, every day shift for skin integrity.
The Physician Order, dated 04/22/23, directed staff to apply duoderm (a waterproof dressing) or padded foam and monitor for increased discoloration, decreased blanching, open area, warmth, redness, bleeding and drainage, every day shift for skin integrity.
The Skin and Wound Evaluation, date 04/21/23, documented R54 had a stage 3 pressure ulcer on his coccyx, which measured 2.5 cm2 area, 2.9 cm length, 1.2 cm wide, in house acquired, unknown how long it was present. The skin evaluation lacked documentation of wound bed, type of odor or drainage, peri-wound and surrounding tissue, treatment, and modalities.
The EMR documented R54 was discharged to the hospital for respiratory infection on 04/22/23.
On 05/03/23 at 09:48 AM, Dietary Consultant GG stated she knew R54's skin was reddened, but did not know of the pressure ulcer. Dietary Consultant GG further stated she was in the facility on 04/18/23 and the paperwork provided from the facility documented to review his chair for skin issue, but she failed to do so. Dietary Consultant GG stated she would have recommended vitamins for him but since it was already a stage 3, she did not know if it would have helped.
On 05/03/23 at 11:14 AM, Administrative Nurse E stated, she was out of the facility when the pressure ulcer was found and unsure why it took several days to obtain treatment for the pressure ulcer.
On 05/03/23 at 11:44 AM, Certified Nurse Aide (CNA) M stated R54 did not have any skin breakdown prior to his discharge. CNA M further stated he was not feeling well and required a lot of assistance.
On 05/04/23 at 10:19 AM, Administrative Nurse J verified she had not updated R54's care plan to reflect R54 had a pressure ulcer.
05/04/23 at 01:39 PM, Administrative Nurse D stated she would expect the care plan to be updated with the correct information.
The facility's Comprehensive Care Plans policy, dated 02/01/2020, documented the facility developed and implemented person-centered care plans for each resident, consistent with resident rights, that included measurable objectives and timeframes to meet a resident's medical, nursing, mental, and psychosocial needs that are identified in the resident's comprehensive assessment. The comprehensive care plan would be reviewed and revised by the team after each comprehensive and quarterly Minimum Data Set (MDS) assessment.
The facility failed to revise R54's care plan to reflect his facility acquired pressure ulcer. This placed the resident at risk for unmet care needs.
- R9's Electronic Medical Record EMR documented R9 had diagnoses of diabetes (when the body cannot use glucose, not enough insulin made or the body cannot respond to the insulin), venous insufficiency( a condition in which the flow of blood through the veins is blocked, causing blood to pool in the legs) of the lower legs with ulcer (an open sore),dementia (progressive mental disorder characterized by failing memory, confusion), and anxiety disorder (mental or emotional reaction characterized by apprehension, uncertainty and irrational fear).
R9's Annual Minimum Data Set (MDS), dated [DATE], documented R9 had a Brief Interview for Mental Status (BIMS) of 14, which indicated intact cognition. The MDS documented R9 required extensive staff assistance with bed mobility, transfers, toilet use, personal hygiene, and dressing, supervision with eating and locomotion on and off unit. The MDS documented had two venous ulcers.
R9's Activities of Daily Living (ADLs) Care Area Assessment CAA, dated 04/14/23, documented R9 required extensive staff assistance with bed mobility, had venous ulcer to leg, risk for further decline in ADLS.
R9's Skin Integrity Care Plan, revised 01/11/23, instructed staff to provide preventative measure that would keep her skin intact, avoid over during the skin, ensure R9 received adequate protein and increase caloric intake.
R9's Venous Insufficiency Care Plan, revised 01/11/23, instructed staff to elevate R9's feet when resting, ensure she had on proper fitting footwear, and inspect R9's foot/ankle/calf skin for changes (redness, purple tinge, tenderness, areas with no sensation. The care plan lacked documentation instructing staff on how to care for R9's left lower legs wounds.
The April 2023 Medication Administration Record (MAR) instructed staff to monitor R9's dressing to the right shin and left lower leg every shift and replace if it was missing or soiled. The MAR had check marks on every shift every day.
R9's Clinical Record documented the hospice nurse scheduled to visit the facility to change R9's dressing Monday, Wednesday, and Friday.
Review of R9's Clinical Record from 04/01/23 to 04/30/23, revealed documentation staff notified hospice once regarding R9's wound dressings had come off, and the hospice nurse came to the facility and provided a dressing change for R9's lower leg wounds. The clinical record lacked documentation regarding facility staff providing R9 a dressing change in between hospice nurse's routine dressing changes.
The Weekly Skin Assessments from 04/01/23 to 04/30/23 lacked documentation regarding odor, size, color of R9 s lower leg wounds.
On 05/01/23 at 8:42 AM, observation revealed R9 sat in a wheelchair in the hall outside her room, odor noted, wound dressings seeping to the outside of the dressings with serosanguinous (a thin and watery fluid that is pink in color) drainage. Further observation revealed staff asked the resident to go on down to the dining room for breakfast and R9 stated she had been trying to get the nurse to change her lower leg dressings all weekend because they were saturated and smelled.
On 05/01/23 at 10:30AM, observation revealed the resident lying in bed and the Hospice Nurse (HP) lifted her right foot to reveal a wet area on the mattress where the wound dressing had touched the mattress. The HP removed the resident's dressings, which were saturated with serosanguineous drainage.
On 05/02/23 at 02:20 PM, Licensed Nurse (LN) H stated staff was unaware of the treatment for R9's ulcers on her lower legs due to the hospice nurse was trying different dressing changes, but if R9's dressings needed to be changed staff could call the hospice nurse anytime to come to facility and provide the dressing changes.
On 05/04/23 at 09:15 AM, LN G stated staff placed check marks on the MAR if they checked R9's dressing to see if it was intact, if staff changed the dressing, they would record the dressing change in the progress notes.
On 05/04/23 at 11:39 AM, Administrative Nurse D stated R45's care plan should be updated with instructions to staff on how to care for her lower leg wounds.
The facility's Comprehensive Care Plan Policy, revised on 02/01/2020, documented the comprehensive care plan would be reviewed and revised by the interdisciplinary team after each comprehensive and quarterly MDS assessment.
The facility failed to update R9's care plan with instructions to staff on how to take care of her lower leg wounds. This placed the resident at risk for incorrect wound treatment.
- R25's Electronic Medical Record documented diagnoses of dependence on renal dialysis, diabetes mellitus (chronic condition that affects the way the body processes blood sugar (glucose), congestive heart failure (chronic condition in which the heart doesn't pump blood as well as it should), atrial fibrillation (irregular, often rapid heart rate), blindness in right eye and low vision in left eye, and anxiety disorder (mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented the resident could not complete the Brief Interview for Mental Status (BIMS) and had long term memory problems with modified independence with decision making. The MDS documented R25 required extensive assistance of one to two staff for all activities of daily living, weighed 132 with a weight loss. The MDS documented R25 received oxygen and dialysis services.
The Renal Care Plan, dated 04/06/23, noted R25 needed dialysis related to chronic kidney disease and directed staff to not draw blood or take the blood pressure in her left arm with graft (an access made by using a piece of soft tube to join an artery and vein in your arm). Encourage the resident to go for the scheduled dialysis appointments on Tuesday, Thursday, and Saturday (11:00 AM-03:30 PM). The facility provided transportation, dated 11/18/20. The staff were to lightly wrap her left arm fistula sight with Coban (self-adhering bandage) upon return from dialysis and remove in eight hours, dated 01/03/2023. The care plan lacked direction for care of the dialysis access site placed in her right chest 01/23/23 and had not been updated to reflect her current dialysis schedule.
On 05/02/23 at 09:50 AM, observation revealed R25 sat in her wheelchair by the nurse's station lightly rubbing her left arm.
On 05/04/23 at 07:15 AM, transportation staff brought R25 back from dialysis. R25 stated she did not feel well and had declined dialysis. Staff offered her a supplement as she had refused breakfast.
On 05/02/23 at 07:25 AM, Certified Medication Aide (CMA) R stated the resident was at dialysis this morning. CMA R stated R25 left around 05:30 AM each time and returned right before lunch. She has had that schedule for a long time.
On 05/02/23 at 02:55 PM, CNA MM stated the night shift prepared the resident for dialysis and she usually left the facility at 05:30 AM. CNA M stated when she came back from dialysis the day shift staff weighed her, checked vitals, and assisted her to bed.
On 05/04/23 at 01:42 PM, Administrative Nurse D verified nurses should have reviewed and updated the care plan when the facility received orders for different dialysis times and when the chest access for dialysis was placed.
The Dialysis policy, dated 01/01/20, stated the facility would provide care and services for a resident receiving hemodialysis including ongoing assessment of the resident's condition and monitoring before and after dialysis treatments, and ongoing communication and collaboration with the dialysis facility regarding care and services. The licensed nurse will communicate to the dialysis facility medication held or discontinued, physician treatment orders, lab values and vital signs, advance directives or any changes, nutritional/fluid management including documentation of weights, resident compliance with food/fluid restrictions or the provision of meals before, during or after dialysis and monitoring intake/output as ordered. The facility will communicate with the dialysis facility, attending physician and nephrologist any significant weight changes, nutritional concerns, medication administration or withholding of certain medications prior to the dialysis treatment and document such orders. The facility will document any responses to the changes in treatment in the medical record. The facility will coordinate with the dialysis facility for rescheduling of the resident's dialysis treatment if canceled.
The facility failed to review and revise R25's care plan after changes were made to her schedule and access site, placing R25 at risk to not receive appropriate services related to dialysis.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0660
(Tag F0660)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents with one reviewed for transfer/discharge. Based on o...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents with one reviewed for transfer/discharge. Based on observation, record review, and interview the facility failed to implement discharge planning when Resident (R) 45 requested to return to the community. This placed the resident at risk for impaired psychosocial wellbeing.
Findings included:
- R45's Electronic Medical Record (EMR) documented he had diagnoses of rheumatoid arthritis (chronic inflammatory disease that affected), weakness, and abnormalities of gait and mobility.
R45's Quarterly Minimum Data Set (MDS), dated [DATE], documented R9 had a Brief Interview of Mental Status (BIMS) score of 15, which indicated intact cognition. The MDS documented the resident required staff supervision with activities of daily living (ADLs), balance steady at all times, and used a walker for mobility. The MDS documented an active discharge planning had not occurred for R9 to return to the community.
R45's ADL Care Plan, revised 02/09/23, documented R45 required assistance with some ADLs due to weakness from recent hospitalization. The care plan documented R45 as independent with eating, and bed mobility, locomotion on and off unit with walker.
R45's Discharge Care Plan, revised 02/09/23, documented his initial goal was to remain in the facility, but he would like to review his discharge plan quarterly.
Review of the clinical record lacked documentation R45 requested to be discharged to the community.
On 05/02/23 at 07:30 AM, observation revealed R45 ambulated in the halls around the facility several times using a walker with steady gait.
On 05/01/23 at 10:25 AM, R45 stated he requested to Social Service (SS) X to be discharged to the community and she had not helped him with the process.
On 05/03/23 at 07:37 AM, Licensed Nurse (LN) H stated R45 stated he would like to return to the community, but he likes security of having his meals prepared for him and no responsibilities of home.
On 05/02/23 at 09:03 AM, SS X stated R45 talked to her about being discharged to the community before he came down with COVID. SS X stated his goal was to return to community, but staff gave him tasks to help with around the facility and he had not mentioned it again.
On 05/04/23 at 11:30 AM, Administrative Staff D stated SS X was responsible for helping R45 return to the community, and she should have acted promptly on R45's initial request to be transferred.
The facility's Director of Social Services Policy, revised on 08/09/2012, documented the director of social service would work with the resident, family members/significant others, and interdisciplinary care team through care planning and ensure an appropriate discharged plan was formulated. The policy documented the director of social service would establish relationships and maintain contact and referral flow with community-based agencies/services for discharge planning.
The facility failed to implement discharge planning when R45 requested to return to the community. This placed the resident at risk for impaired psychosocial wellbeing.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents, the sample included 17 residents, with two reviewed for activities of daily living (A...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents, the sample included 17 residents, with two reviewed for activities of daily living (ADL). Based of observation, record review, and interview, the facility failed to provide appropriate cares to include grooming for Resident (R) 34, observed wearing dirty clothes for two out of four days on survey, and failed to assist R34 during meal service as he ate his meal with a knife only. This placed the resident at risk for poor hygiene and injury while eating with the knife.
Findings included:
- The Electronic Medical Record (EMR) for R34 documented diagnoses of dementia without behavioral disturbance (progressive mental disorder characterized by failing memory and confusion), need for assistance with personal care, other symptoms and signs involving cognitive functions and awareness, and other symptoms and signs involving appearance and behavior.
R34's Quarterly Minimum Data Set (MDS), dated [DATE], documented R34 had severely impaired cognition, and required extensive assistance of two staff for personal hygiene, toileting, dressing, transfers, and bed mobility. The MDS further documented R34 required extensive assistance of one staff for eating.
The Care Plan, dated 03/16/23, initiated on 09/03/20, documented R34 could eat independently after set up, preferred to wear a clothing protector, the staff were to anticipate and meet the resident's needs, and remind R34 the importance of hygiene.
On 05/01/23 at 12:11 PM, observation revealed R34 sat at the dining table eating the noon meal with a knife. Further observation revealed staff did not notice he ate with the knife until the surveyor told them.
On 05/02/23 at 11:26 AM, observation revealed R34, sat at the dining table eating the noon meal, did not have on a clothing protector. Further observation revealed R34 was unshaven, hair appeared disheveled on the top of his head, and he had multiple dried food stains on his black sweat pants and green short sleeved shirt.
On 05/04/23 at 11:45 AM, observation revealed R34, sat in the dining room, hair disheveled, left sock pulled down, almost off his foot, and black sweat pants appeared/looked dirty with dry food stains.
On 05/03/23 at 11:41 AM, Certified Nurse Aide (CNA) M stated R34 should always look presentable but did have times he would become combative. CNA M further stated, he should not have had a knife to eat, as he usually required a spoon to eat.
On 05/03/23 at 08:50 AM, Licensed Nurse (LN) G stated if R34's clothing were dirty, staff should change them as he always would be dressed nice and liked to look good, prior to his admission to the facility. LN G said the staff should not allow him to eat his meals with a knife.
On 05/04/23 at 01:39 PM, Administrative Nurse D stated staff should have corrected R34 while eating with a knife and stated R34's clothes should be changed if they are dirty and although R34 was at times combative, the staff should try to keep him clean.
The facility's Meal Supervision and Assistance policy, dated 09/9/20, documented the resident would be prepared for a well-balanced meal in a calm environment, location of his/her preference and with adequate supervisor and assistance to prevent accidents. Provide adequate nutrition and assure an enjoyable event. The included identifying hazard and risk, implementing interventions to reduce hazards and risk, and monitoring for effectiveness and modifying interventions when necessary.
The facility's Promoting/Maintaining Resident Dignity, dated 01/01/2020, documented staff members are involved in providing care to residents to promote and maintain resident dignity and respect resident rights. The policy further documented groom and dress residents according to resident preferences.
The facility failed to provide appropriate cares for grooming for cognitively impaired R34, who had dirty clothes, two out of four days on survey, and failed to assist R34 during meal service as he ate his meal with a knife. This placed the resident at risk for poor hygiene and injury while eating with the knife.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - The Electronic Medical Record (EMR) for R12 documented diagnoses of traumatic brain injury (an injury that affects how the bra...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - The Electronic Medical Record (EMR) for R12 documented diagnoses of traumatic brain injury (an injury that affects how the brain works), unsteadiness on feet, impulse disorder (urges and behaviors that are excessive and/or harmful to oneself or others), and muscle weakness.
R12's Annual Minimum Data Set (MDS), dated [DATE], documented R12 had intact cognition and required extensive assistance of two staff for toileting, personal hygiene, extensive assistance of one staff for dressing. The assessment further documented R12 had no skin issues.
The Care Plan, dated 03/30/23, documented a potential for skin tears related to fragile skin and directed staff to identify potential causative factors and eliminate, resolve, when possible, keep skin clean and dry, use lotion on dry scaly skin, monitor/document location, size and treatment of skin tear and report abnormalities, failure to heal, signs and symptoms of infections, to the physician, and treatment as ordered,
The EMR lacked documentation how R12 received the skin tear to his left forearm or treatment of the skin tear.
On 05/01/23 at 08:11 AM, observation of R12's left forearm had a gauze dressing partially exposing a healing skin tear with steri-strips.
On 05/03/23 at 11:52 AM, Certified Nurse Aide (CNA) M stated while she assisted R12 in the bathroom, he got angry and swung his arm back and obtained the skin tear from the grab bar on the wall by the toilet.
On 05/03/23 at 09:00 AM, Licensed Nurse (LN) G stated they just keep his skin tear covered, but was unable to address how R12 received the skin tear.
On 05/04/23 at 12:34 PM, Administrative Nurse D stated R12 obtained the skin tear after a fall and verified the fall investigation did not address R12 received a skin tear at the time of the fall or any treatment he received for the skin tear.
05/04/23 at 01:39 PM, Administrative Nurse D stated she would expect a thorough investigation related to the skin tear and the treatment be placed on the Medication Administration Record (MAR).
The facility's Wound Treatment Management policy, dated 01/01/2020, documented wound treatments would be provided in accordace with physician orders, including the cleansing method, type of dressing, and frequency of dressing change and treatments would be documented on the treatment administration record.
The facility failed to monitor a skin tear for R12. This placed the resident at risk for infection.
- The Electronic Medical Record (EMR) for R44 documented diagnoses of stiffness of unspecified shoulder and hand, diabetes mellitus type two (a chronic condition that affects the way the body processes blood sugar glucose), and neurocognitive disorder with lewy bodies (a disease associated with abnormal deposits of a protein in the brain).
R44's Quarterly Minimum Data Set (MDS), dated [DATE], documented R44 had severely impaired cognition and required extensive assistance of 2 staff for bed mobility, transfer, dressing, locomotion on and off the unit, toileting, and personal hygiene. The MDS further documented R44 had no functional impairment.
The Care Plan, dated 02/23/23, documented R44 had limited physical mobility and received cervical stretching to improve stretching and directed staff to lay R44 down after meals as she allows and keep the resident within visual of nursing when in her wheelchair.
The Occupational Therapy Progress Report, dated 04/14/23, documented R44, dependent upon her wheelchair, had stiffness in her shoulder and hand. The progress report documented R44 would increase her ability to achieve and maintain forward head posture from 9 to 7 to set up while seated in her wheelchair to achieve proper joint alignment.
On 05/01/23 at 09:51 AM, observation revealed, R44 in her room, seated in her wheelchair, her body leaned to the right with her right arm at her side, wedged tight between her side, and the right arm rest.
On 05/02/23 07:08 AM, observation revealed, R44's feet, off the foot pedals, body leaned to the right and slightly forward without support to keep her straight in her wheelchair.
On 05/03/23 at 08:45 AM, observation revealed, R44, body leaned to the right and slightly forward, and both feet wedged between the foot pedals.
On 05/03/23 at 11:46 AM, Certified Nurse Aide (CNA) M stated R44 leaned to the right a lot and she had wanted therapy to put something in the wheelchair for support, but that had not happened yet. CNA M further stated staff reposition R44 when she leaned to the right.
On 05/03/23 at 01:00 PM, Consultant Staff HH stated if R44's hips were not positioned back in the wheelchair, she would lean to the right. Consultant Staff HH further stated he had an in-service for the staff to show them how she was to be positioned in the tilt wheelchair and would expect them to make sure she was positioned correctly.
On 05/04/23 at 01:39 PM, Administrative Nurse D stated staff should make sure R44 was positioned correctly in the wheelchair, so she did not lean and make sure staff tilted the wheelchair back to reposition her.
The facility's Turning and Repositioning policy, dated 01/01/2020, directed staff to provide adequate seat tilt to prevent sliding forward, ensure the feet are properly supported on footrests, utilize positioning devices as needed to maintain posture, and if the resident was unable to make position changes on their own, reposition every 1-2 hours as tolerated.
The facility failed to provide the necessary cares and services to ensure appropriate wheelchair positioning for R44, placing the resident at risk for pain and decreased function.
The facility had a census of 60 residents. The sample included 17 residents with one reviewed for positioning and two reviewed for skin issues. Based on observation, record review, and interview the facility staff failed to provide care and treatment in accordance with professional standards of practice when staff failed to monitor and provide care for Resident (R)9's venous ulcers (a shallow wound that develops on the lower leg when the leg veins fail to return blood back toward the heart normally) and staff failed to complete weekly skin assessments, and failed to change her lower legs dressing, when the odiferous serosanguinous drainage seeped through her to her outer dressing. Staff further failed to provide instructions for staff on how to care for R12's skin tear and/or to monitor her skin tear. Staff failed to reposition R44 when she leaned over to the right without support. This placed the residents at risk for inappropriate care.
Findings included:
- R9's Electronic Medical Record EMR documented R9 had diagnoses of diabetes (when the body cannot use glucose, not enough insulin made or the body cannot respond to the insulin), venous insufficiency( a condition in which the flow of blood through the veins is blocked, causing blood to pool in the legs) of the lower legs with ulcer (an open sore),dementia (progressive mental disorder characterized by failing memory, confusion), and anxiety disorder (mental or emotional reaction characterized by apprehension, uncertainty and irrational fear).
R9's Annual Minimum Data Set (MDS), dated [DATE], documented R9 had a Brief Mental Status (BIMS) of 14, which indicated intact cognition. The MDS documented R9 required extensive staff assistance with bed mobility, transfers, toilet use, personal hygiene, and dressing, supervision with eating and locomotion on and off unit. The MDS documented had two venous ulcers.
R9's Activities of Daily Living (ADLs) Care Area Assessment CAA, dated 04/14/23, documented R9 required extensive staff assistance with bed mobility, had venous ulcer to leg, risk for further decline in ADLS.
R9's Skin Integrity Care Plan, revised 01/11/23, instructed staff to provide preventative measure that would keep her skin intact, avoid over during the skin, ensure R9 received adequate protein and increase caloric intake.
R9's Venous Insufficiency Care Plan, revised 01/11/23, instructed staff to elevate R9's feet when resting, ensure she had on proper fitting footwear, and inspect R9's foot/ankle/calf skin for changes (redness, purple tinge, tenderness, areas with no sensation.
The April 2023 Medication Administration Record (MAR) instructed staff to monitor R9's dressing to the right shin and left lower leg every shift and replace if it was missing or soiled. The MAR had check marks on every shift every day.
R9's Clinical Record documented the hospice nurse scheduled to visit the facility to change R9's dressing Monday, Wednesday, and Friday.
Review of R9's Clinical Record from 04/01/23 to 04/30/23, revealed documentation staff notified hospice once regarding R9's wound dressings had come off, and the hospice nurse came to the facility and provided a dressing change for R9's lower leg wounds. The clinical record lacked documentation regarding facility staff providing R9 a dressing change in between hospice nurse's routine dressing changes.
The Weekly Skin Assessments from 04/01/23 to 04/30/23 lacked documentation regarding odor, size, color of R9 s lower leg wounds.
On 05/01/23 at 8:42 AM, observation revealed R9 sat in a wheelchair in the hall outside her room, odor noted, wound dressings seeping to the outside of the dressings with serosanguinous ( a thin and watery fluid that is pink in color) drainage. Further observation revealed staff asked the resident to go on down to the dining room for breakfast and R9 stated she had been trying to get the nurse to change her lower leg dressings all weekend because they were saturated and smelled.
On 05/01/23 at 10:30AM, observation revealed the resident lying in bed and the Hospice Nurse (HP) lifted her right foot to reveal a wet area on the mattress where the wound dressing had touched the mattress. The HP removed the residents dressings, which were saturated with serosanguineous drainage.
On 05/02/23 at 02:20 PM, Licensed Nurse (LN) H stated staff was unaware of the treatment for R9's ulcers on her lower legs due to the hospice nurse was trying different dressing changes, but if R9's dressings needed to be changed staff could call the hospice nurse anytime to come to facility and provide the dressing changes.
On 05/04/23 at 09:15 AM, LN G stated staff placed check marks on the MAR if they checked R9's dressing to see if it was intact, if staff changed the dressing, they would record the dressing change in the progress notes.
On 05/04/23 at 11:39 AM, Administrative Nurse D stated the facility staff should change R9's dressing as needed.
The facility's Wound Treatment Management Policy, implemented on 01/01/2020, documented to promote wound healing of various type of wounds, it is the policy of this facility to provide evidence-based treatments in accordance with current standards of practice and physician orders. Dressing changes would be provided outside the frequency parameters if the dressing is soiled or is wet.
The facility staff failed to provide R9's dressing changes for her lower leg wounds, when the dressing became saturated, odoriferous, and seeped serosanguinous drainage into the outer layer of the dressing. This placed the resident at risk for infection.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0685
(Tag F0685)
Could have caused harm · This affected 1 resident
The facility had a census of 60 residents. The sample included 17 residents, with one reviewed for hearing loss. Based on observation, record review, and interview, the facility failed to ensure Resid...
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The facility had a census of 60 residents. The sample included 17 residents, with one reviewed for hearing loss. Based on observation, record review, and interview, the facility failed to ensure Resident (R) 45 received proper treatment and assistive devices to maintain his hearing ability when staff failed to follow up on R45's request to see an audiologist (physician who checks hearing loss). This placed the resident at risk for impaired communication.
Findings included:
- R45's Electronic Medical Record(EMR) documented the resident had a diagnose of hearing loss.
R45's Quarterly Minimum Data Set (MDS) documented the resident had adequate hearing and wore no hearing device.
R45's Communication Care Plan, revised 02/09/23, instructed staff to anticipate and meet R45's needs, be conscious of his position when in groups, activities, dining room to promote proper communication with others, allow R45 time to respond, repeat as necessary, do not rush, request clarification from him to ensure understanding, face him when speaking, make eye contact with him , turn off the television/radio to reduce environmental noise, and as him simple, brief , consistent words/cues, or use alternative communication tools as needed.
The Grievance Log from 08/30/22 to 04/30/23 revealed lack of documentation regarding the resident requested to see an audiologist.
Review of the Clinical Record from 08/30/22 to 04/30/23 revealed a lack of documentation regarding the resident's request to see an audiologist.
On 05/02/23 at 07:03 AM, observation revealed R45 ambulated in the hall with a headset on his ears.
On 05/03/23 at 09:14 AM, observation revealed Certified Medication Aide (CMA) S asked Administrative Nurse E to please check R45's ears because he had asked her several times to look in his ears.
05/03/23 at 10:01 AM, R45 ambulated with a walker to the front entrance door and stated the nurse had not checked his ears yet, and he had been asking for 3 months to see the audiologist.
05/01/23 at 10:23 AM, R45 stated he would like to go to the audiologist because he had lost more of his hearing since being admitted to facility, but no one would help him make the appointment.
On 05/03/23 at 07:37 AM, Licensed Nurse (LN) G was unaware she was supposed to be looking into R45's ears.
On 05/02/23 at 09:03 AM, Social Service (SS) X stated it was brought to her attention last week from a nurse aide the resident wanted to see an audiologist, and she was waiting for the nurse to inspect his ears to see if R45 had wax build up and get back with her with results so she could schedule R45 an appointment with the audiologist.
On 05/04/23 at11:30 AM, Administrative Nurse D stated if R45 had requested to see audiologist and was waiting for nurse to inspect his ears, the nurse should have done it right away.
The facility's Director of Social Services Policy, revised 10/08/10, documented the social service director would ensure or provide residents appropriate services to meet their needs.
The facility failed ensure R45 received proper treatment and assistive device when staff failed to act promptly on his request to see audiologist. This placed the resident at risk for impaired communication.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0698
(Tag F0698)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents with one reviewed for dialysis. Based on observation...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents with one reviewed for dialysis. Based on observation, interview, and record review the facility failed to provide physician ordered care and services related to dialysis (the process of removing excess water, solutes, and toxins from the blood in people whose kidneys can no longer perform these functions naturally). This deficient practice placed Resident (R) 25 at risk for complications related to dialysis.
Findings included:
- R25's Electronic Medical Record documented diagnoses of dependence on renal dialysis, diabetes mellitus (chronic condition that affects the way the body processes blood sugar (glucose), congestive heart failure (chronic condition in which the heart doesn't pump blood as well as it should), atrial fibrillation (irregular, often rapid heart rate), blindness in right eye and low vision in left eye, and anxiety disorder (mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented the resident could not complete the Brief Interview for Mental Status (BIMS) and had long term memory problems with modified independence with decision making. The MDS documented R25 required extensive assistance of one to two staff for all activities of daily living, weighed 132 with a weight loss. The MDS documented R25 received oxygen and dialysis services.
The Quarterly Minimum Data Set (MDS), dated [DATE], was in progress.
The Renal Care Plan, dated 04/06/23, noted R25 needed dialysis related to chronic kidney disease and directed staff to not draw blood or take the blood pressure in her left arm with graft (an access made by using a piece of soft tube to join an artery and vein in your arm). Encourage the resident to go for the scheduled dialysis appointments on Tuesday, Thursday, and Saturday (11:00 AM-03:30 PM). The facility provided transportation, dated 11/18/20. The staff were to lightly wrap her left arm fistula sight with Coban (self-adhering bandage) upon return from dialysis and remove in eight hours, dated 01/03/2023.
The Medication Administration Record (MAR) and Treatment Administration Record (TAR) included staff direction as follows:
11/28/22 start date: To assess fistula to her left arm for signs and symptoms of complication including but not limited to pain, swelling, redness, drainage, bleeding. every shift
01/05/23 start date: Staff were to lightly wrap her left arm fistula site upon return from dialysis in the afternoon every Tuesday, Thursday, and Saturday for prevention.
01/14/23 start date: Regarding right chest hemodialysis catheter post-procedure care, the staff were to monitor R25 for fever, chills, drainage from the site, redness, tenderness, general feeling of weakness and illness every shift for post procedure care.
04/11/23 start date: The staff were to obtain weight one time a day every Tuesday, Thursday, and Saturday; and weigh the resident before she left for dialysis and upon return from dialysis.
04/12/23 start date: The staff were to obtain her weight one time a day, every Monday, Wednesday, Friday, and Sunday.
Review of the Dialysis Communication Book from 03/02/23 to 05/02/23 revealed the following:
On 04/01/23, there were two different forms.
From 04/05/23 to 04/12/23, the forms were missing.
The dialysis center lacked documentation for four days.
The facility did not document on the form for post-dialysis on 12 days in March 2023, nine days in April 2023, and on 05/02/23 (as of 05/04/23).
Review of the weights 03/01/23 to 05/02/23 revealed 15 missing weights on days R25 received dialysis and five missing daily weights after the 04/11/23 order.
On 05/02/23 at 09:50 AM, observation revealed R25 sat in her wheelchair by the nurse's station lightly rubbing her left arm.
On 05/04/23 at 07:15 AM, transportation staff brought R25 back from dialysis. R25 stated she did not feel well and had declined dialysis. Staff offered her a supplement as she had refused breakfast.
On 05/02/23 at 07:25 AM, Certified Medication Aide (CMA) R stated the resident was at dialysis this morning. CMA R stated R25 left around 05:30 AM each time and returned right before lunch. She has had that schedule for a long time.
On 05/02/23 at 02:55 PM, CNA MM stated the night shift prepared the resident for dialysis and when she came back from dialysis the day shift staff weighed her, checked vitals, and assisted her to bed.
On 05/03/23 at 06:58 AM, Licensed Nurse (LN) K stated there was a difference in wheelchair weights of six pounds, depending on if the oxygen tank was on it. LN K reported the dialysis center had not sent the communication book back to the facility after the last treatment.
On 05/03/23 at 08:39 AM, LN I stated staff weighed the resident each dialysis day. She did not know of the second order for daily weights on Monday, Wednesday, Friday, and Sunday.
On 05/03/23 at 09:25 AM, CNA NN stated she did not know the nurses had two different weights for the wheelchairs due to the oxygen tank.
On 05/04/23 at 01:42 PM, Administrative Nurse D verified nurses should have reviewed and updated the care plan when the facility received orders for different dialysis times and when the chest access for dialysis was placed. Administrative Nurse D verified staff had not obtained weights as ordered by the physician.
The Dialysis policy, dated 01/01/20, stated the facility would provide care and services for a resident receiving hemodialysis including ongoing assessment of the resident's condition and monitoring before and after dialysis treatments, and ongoing communication and collaboration with the dialysis facility regarding care and services. The licensed nurse will communicate to the dialysis facility medication held or discontinued, physician treatment orders, lab values and vital signs, advance directives or any changes, nutritional/fluid management including documentation of weights, resident compliance with food/fluid restrictions or the provision of meals before, during or after dialysis and monitoring intake/output as ordered. The facility will communicate with the dialysis facility, attending physician and nephrologist any significant weight changes, nutritional concerns, medication administration or withholding of certain medications prior to the dialysis treatment and document such orders. The facility will document any responses to the changes in treatment in the medical record. The facility will coordinate with the dialysis facility for rescheduling of the resident's dialysis treatment if canceled.
The facility failed to provide physician ordered care and services related to dialysis, including obtaining weights as physician ordered and exchanging communication with the dialysis facility regarding R25's status, placing R25 at risk for complications related to dialysis.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0742
(Tag F0742)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents, with one reviewed for Post-Traumatic Stress Disorde...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents, with one reviewed for Post-Traumatic Stress Disorder (PTSD -psychiatric disorder characterized by an acute emotional response to a traumatic event or situation involving severe environmental stress, such as natural disaster, military combat, serious automobile accident, airplane crash or physical torture). Based on observation, record review, and interview the facility failed to provide Resident (R)16 the appropriate treatment and services to attain her highest practicable mental and psychosocial (interrelation of social factors and individual thought and behavior) well-being, when staff failed to provide R16 with behavioral health services for PTSD. This placed the resident at risk for unmet mental health care needs.
Findings included:
- R16's Electronic Medical Record (EMR) documented the R16 had diagnoses of anxiety disorder (mental or emotional reaction characterized by apprehension, uncertainty, and irrational fear), major depressive disorder (major mood disorder), and PTSD.
R16's Quarterly Minimum Data Set (MDS), dated [DATE], documented R16 had short- and long-term memory problems and modified independent cognition. The MDS documented the resident had behavior of rejection of care one to three days during the look back period and had diagnose of PTSD.
R16's Trauma Care Plan, revised 03/03/23, instructed staff to assist R16 in avoiding her triggers, administer medications as ordered, allow her to be as independent as possible, arrange for R16 to receive services from a psychologist or psychiatrist as needed.
R16's Clinical Record documented the last visit R16 had with a psychiatrist (a medical practitioner specializing in the diagnosis and treatment of mental illness) was 07/27/22.
On 05/02/23 at 06:59 AM, observation revealed R16 lying in her bed with the eyes open with television on.
05/01/23 at 08:18 AM, R16 stated she had not received any counseling for her PTSD.
On 05/03/23 at 07:35 AM, Licensed Nurse (LN) G stated R16 had behaviors of refusal of care, manipulation to have staff do things for her, and telling incorrect stories.
On 05/02/23 at 03:02 PM, Social Service X verified R16 had not seen a psychiatrist since 07/27/22 and stated she was unaware she was not receiving counseling, but had her set up for it today. (05/02/23)
On 05/04/23 at 11:33 AM, Administrative Nurse D stated Social Services X was responsible for helping residents receive counseling and she should have followed up with new psychiatrist when the other psychiatrist withdrew for the community.
The facility's Behavioral Health Services Policy, revised 08/01/19, documented all residents would receive necessary behavioral health care and services to assist them to reach and maintain the highest level of mental and psychosocial functioning.
The facility failed to provide appropriate treatment and services for R16 who was diagnosed with PTSD. This placed the resident at risk for unmet mental health care needs.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0745
(Tag F0745)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview,...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview, the facility failed to identify and provide medically related social services to attain or maintain the highest practicable physical, mental, and psychosocial well-being of one sampled resident, Resident (R) 43, who had behaviors. This placed the resident at risk for further decline of their emotional and mental well-being.
Findings included:
- The Electronic Medical Record (EMR) documented R43 had diagnoses of anxiety (a feeling of worry, nervousness, or unease), psychosis due to unknown substance (a severe mental condition in which thought and emotions are so effective that contact is lost with external reality), intermittent explosive disorder (repeated, sudden episodes of impulsive, aggressive, violent behavior or angry verbal outbursts in which you react grossly out of proportion to the situation), depression (abnormal emotional state characterized by exaggerated feelings of sadness, worthlessness, and emptiness), and hallucinations (apparent perception of something not present).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R43 had intact cognition and required supervision and one staff assistance for bed mobility, transfers, locomotion on unit, dressing, eating, toileting, and personal hygiene. The MDS further documented R43 had no behaviors and received antipsychotic (a class of medication used to manage delusions, hallucinations, and paranoia).
The Behavior/Verbal Aggression Care Plan, dated 03/22/23, documented R43 had a behavior problem and may display violent behaviors, hallucinations, anxiety, and repetitive behaviors. The Care plan directed staff to administer medications as ordered and monitor for side effects and effectiveness, allow behaviors as long as he was not hurting anyone, assist R43 to develop more appropriate methods of coping and interacting, provide opportunities for positive interactions, stop and talk with him, intervene as necessary to protect the rights and safety of others, divert attention, remove from the situation, and take to an alternative location as needed. The care plan documented R43 had three personalities and had a different demeanor with each one, one being nice, one being obscene and rude, and one focusing on protocol. The care plan documented R43 could be verbally aggressive and directed staff to monitor behaviors, provide psychiatric consult as needed, monitor behaviors, allow R43 to express his feelings towards the situation, intervene before agitation escalates and guide me away from the source of distress, engage me calmly in conversation, and provide education to resident of no yelling of profanities in hallways, dining room, and activities.
The Physician Order, dated 01/06/23, directed staff to administer Latuda (antipsychotic medication), 20 milligrams (mg), 1 by mouth, in the evening, for depression related to intermittent explosive disorder.
The Physician Order, dated 02/16/23, directed staff to check resident's mouth and have resident raise his tongue to prevent resident from pocketing pills, four times a day, as doctor questioning R43 was taking his medication.
The Physician Order, dated 04/05/23, directed staff to administer clonazepam (an anticonvulsant medication [used to treat panic attacks, related to chronic anxiety and anxiety disorders]), 0.5 mg, one by mouth, twice a day for anxiety.
The Physician Order, dated 05/01/23, directed staff to administer Lorazapam, (antianxiety medication), one mg, by mouth, every 24 hours, as needed for anxiety for 14 days.
The Nurse's Note, dated 01/28/23 at 02:31 PM, documented R43 was observed in the dining room, kicked over a chair, stated it wouldn't move out of his way. The note further documented R43 made sexual comments to staff about how butts shake when they walked and was observed holding up the middle finger to a staff member.
The Nurse's Note, dated 02/24/23 at 04:00 AM, documented R43 was out in the hallway yelling at several staff members and used inappropriate language, threw things and was very aggressive towards staff. The note further documented R43 eventually went back to his room and slammed the door.
The Nurse's Note, dated 03/08/23 at 12:44 PM, documented R43 yelling and cursed in the hallway and was fixated on a particular staff member, called him a cop. The note further documented R43 went to his room, got a painting, and threw it down the hallway.
The Nurse's Note, dated 03/08/23 at 05:01 PM, documented R43 got upset that morning because his shower was going to be a little bit later that what he had previously been told. The note further documented R43 yelled at staff, called them names, continued to scream down the hallway, and slammed the door to his room.
The Nurse's Note, dated 03/25/23 at 10:25 PM, documented R43 fell asleep in his wheelchair at the nurse's station and almost fell out. The note further documented a staff member tapped R43 on his shoulder and asked him to go to his room. The note documented, R43 was confused and yelled profanities (swear words) as he went to his room.
The Nurse's Note, dated 04/03/23 at 02:16 PM, documented R43 was in his room for over an hour yelling and screaming and sounded like things were hit the walls. The note further documented R43 went to the nurse's station and stated he did not get any lunch and that no one came to check on him. The note documented, the nurse stated that because of the commotion heard outside of his door, no one approached him.
R43's clinical record lacked evidence of social service support provided to the resident.
On 05/03/23 at 1:59 PM, observation revealed R43 sat in his wheelchair by the nurse's station and criticized everything staff did. Further observation revealed R43 propelled himself to his room.
On 05/03/23 at 10:12 AM, Social Service X stated R43 went to a therapist for his outburst and that the facility only received documentation if R43's medications were changed or for his therapy sessions. Social Service X further stated his outburst have slowed down and if he had an outburst, she would go visit him. Social Service X verified the lack of her documentation in the EMR.
On 05/03/23 at 11:49 AM, Certified Nurse Aide (CNA) M stated R43 had behaviors and verbal outbursts. CNA M further stated, when he had outburst, she would walk away and reapproach later.
On 05/03/23 at 12:00 PM, Licensed Nurse (LN) G stated it took a long time for R43 to trust staff and when he got agitated, he would go back to his room. LN further stated he did see a therapist and was better that he used to be.
On 05/03/23 at 12:10 PM, R43 stated he went across the street for therapy for his agitation, did not like going there, but stated it did help.
On 05/04/23 at 02:09 PM, Administrative Nurse D stated Social Services X would document all her visits and refusals of visits with R43.
The facility's Director of Social Services policy, dated 08/09/2012, documented the Social Service staff provides therapeutic interventions to assist residents in coping with their transition and adjustment to a long-term care facility including social, emotional, and psychological needs.
The facility failed to identify and provide medically related social services to attain or maintain the highest practicable physical, mental, and psychosocial well-being for R43, who had behaviors. This placed the resident at risk for further decline of their emotional and mental well-being.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents with five reviewed for unnecessary medications. Base...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 60 residents. The sample included 17 residents with five reviewed for unnecessary medications. Based on observation, record review, and interview the facility failed to place a stop date on Resident (R) 16's as needed (PRN) Ativan (class of medications that calm and relax people with excessive anxiety, nervousness, or tension). This placed the resident at risk for unnecessary medications and related complications.
Findings included:
- R16's Electronic Medical Record (EMR) documented R16 had diagnoses of anxiety disorder (mental or emotional reaction characterized by apprehension, uncertainty and irrational fear), major depressive disorder (major mood disorder), schizoaffective disorder (a mental health disorder that is marked by a combination of schizophrenia (psychotic disorder characterized by gross distortion of reality, disturbances of language and communication and fragmentation of thought) symptoms, such as sensing things while awake that appear to be real, but the mind created or untrue persistent belief or perception held by a person although evidence shows it was untrue, and mood disorder symptoms, such as depression or mania) and PTSD.
R16's Quarterly Minimum Data Set (MDS), dated [DATE], documented R16 had short and long-term memory problems and modified independent cognition. The MDS documented the resident had a behavior of rejection of care one to three days during the look back period and had a diagnosis of PTSD. The MDS documented R16 received an antipsychotic (class of medications used to treat any major mental disorder characterized by a gross impairment in reality testing and other mental emotional conditions) medication for seven days during the look back period.
The Psychotropic Drug Care Plan, revised 03/03/23, instructed staff to administer medications as ordered by physician and monitor for side effects and effectiveness every shift. The care plan instructed staff to consult with pharmacy and physician to consider dosage reduction when clinically appropriate at least quarterly. The care plan instructed staff to educate R16 /family/caregivers about risks, benefits, and side effects and/or toxic symptoms of psychotropic medication drugs being administered.
The Physician Order, dated 02/03/23, instructed staff to administer Ativan tablet, 0.5 milligram (mg), for anxiety start 07/12/22 but did not have a stop date.
On 05/02/23 at 08:55 AM, observation revealed R16 rested in bed on her back with eyes open.
On 05/04/23 at 11:33 AM, Administrative Nurse D verified R16's physician order for prn Ativan failed to have a stop date and stated it should have one.
The facility's Use of Psychotropic Drugs Policy, revised 01/01/2020, documented PRN orders for psychotropic drugs should be used only when the medication is necessary to treat a diagnosed specific condition that is documented in the clinical record, and for a limited duration of 14 days.
The facility failed to place a stop date on R16's physician ordered prn Ativan. This placed the resident at risk for unnecessary medications and related complications.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0565
(Tag F0565)
Could have caused harm · This affected multiple residents
The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview the facility failed to act promptly, investigate, and resolve grievances...
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The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview the facility failed to act promptly, investigate, and resolve grievances and recommendations of six resident council members (Resident (R)14, R13, R15, R29, R42 and R212). This placed the five resident council members at risk for depression from unsolved concerns.
Findings included:
- Review of the Resident Council Minutes from 08/30/22 to 03/06/23 revealed the members had concerns regarding snacks not being offered, running out of food, request for different food items to be served, missing resident clothing, not receiving scheduled showers, and rooms not being cleaned. The resident council minutes lacked documentation regarding the above concerns being acted upon and resolved.
Review of the Grievance Log from 08/30/23 to 05/01/23 revealed a lack of documentation regarding grievances from resident council members or resolution of them.
On 05/02/23 at 10:25 AM, observation revealed R14, R13, R42, R212, R15, and R29 attended the resident council meeting with this surveyor and stated staff did not act upon their same grievances every month and report back to them how they resolved them.
On 05/02/23 at 11:30AM, Activity Staff (AS) Z stated he documents the resident council members grievances with resolutions in the facility grievance log.
05/04/23 at 11:48 AM, Administrative Nurse D and Administrative Staff A stated the facility provided AS Z education on 04/26/23 regarding placing resident council grievances on the facility grievance log so staff could investigate them and get back with the residents.
Upon request the facility failed to provide a grievance policy.
The facility failed to promptly respond to R13, R14, R15, R29, R42, and R212's grievances and follow up with resolutions for them. This placed the residents at risk for depression.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
The facility had a census of 60 residents. Based on observation, interview, and record review the facility failed to date one insulin pen when opened and monitor refrigerator temperatures for two of t...
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The facility had a census of 60 residents. Based on observation, interview, and record review the facility failed to date one insulin pen when opened and monitor refrigerator temperatures for two of two medication rooms. This deficient practice placed Resident (R) 26 at risk to receive outdated insulin and residents to receive temperature compromised medications.
Findings included:
- On 05/01/23 at 08:56 AM, observation revealed the thermometer in the east medication room had a solid red line up to 28 degrees Fahrenheit (F) with more small red lines past that. The temperature log for the refrigerator was dated April and only had a temperature recorded on the first two days.
On 05/01/23 at 09:00 AM, observation revealed the east nurse's treatment cart held one undated insulin pen for R26.
On 05/01/23 at 09:00 AM, Licensed Nurse (LN) J verified the lack of temperature monitoring in the east medication room and the undated insulin pen in the east treatment cart.
05/03/23 07:51 AM, Administrative Nurse D verified staff were to monitor and document refrigerator temperatures for the medication refrigerators.
The facility's Insulin Pen policy, dated 01/01/20, stated Insulin pens must be clearly labeled with the resident name, physician name, date dispensed, type of insulin, amount to be given, frequency, and expiration date.
The facility failed to date one insulin pen when opened and monitor refrigerator temperatures for two of two medication rooms, placing Resident (R) 26 at risk to receive outdated insulin and residents to receive temperature compromised medications.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected multiple residents
The facility had a census of 60 residents. Based on observation, record review, and interview the facility kitchen staff failed to provide food prepared by methods that conserve nutritive value, flavo...
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The facility had a census of 60 residents. Based on observation, record review, and interview the facility kitchen staff failed to provide food prepared by methods that conserve nutritive value, flavor and appearance, when dietary staff failed to follow a recipe while preparing four residents' pureed diets. This deficient practice placed the four residents at risk for impaired nutrition.
Findings included:
- On 05/03/23 at 11:12 AM, observation during pureed food preparation revealed Dietary Staff (DS) DD, overlooked and assisted by Dietary Manager (DM) CC, stated the facility had four pureed diets, but she was preparing five because she always made extra in case one resident would like more. DS BB placed an unmeasured amount of cooked peas (used the line towards the top of the steam table pan as guidance for measurement) blended. DM CC retrieved a clean blender container and placed an unmeasured amount of cooked tri color pasta in it, then added an unmeasured amount of chicken base broth and blended. Further observation revealed DS DD and DM CC had not followed a recipe for the pureed food items.
On 05/03/23 at 12:00 PM, DM CC verified the above findings and stated staff should follow a recipe.
The facility's Puree Food Preparation Policy, revised on 03/20/23, documented facility would provide food that had been prepared in a manner to conserve nutritive value, palatable flavor, and attractive appearance.
The facility kitchen staff failed to follow a recipe when preparing four residents' pureed diet, this placed the residents at risk for impaired nutrition.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0809
(Tag F0809)
Could have caused harm · This affected multiple residents
The facility had a census of 60 residents. Based on observation, record review, and interview the facility failed to ensure no more than a 14-hour lapse between a substantial evening meal and breakfas...
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The facility had a census of 60 residents. Based on observation, record review, and interview the facility failed to ensure no more than a 14-hour lapse between a substantial evening meal and breakfast the following day, when staff failed to provide the 60 residents who resided in the facility a nourishing snack at bedtime. This placed the residents at risk for impaired nutrition.
Findings included:
- On 05/01/23 at 11:00 AM, Dietary Manager (DM) CC stated resident meal times were breakfast at 7:30 AM, lunch at 11:30 AM, and supper at 04:30 PM.
On 05/02/23 at 10:25 AM, during resident council meeting, Resident (R) 13, R14, R15, R29, R42, and R212 stated the facility did not pass bedtime snacks and if residents requested a snack sometimes they received one, but most of the time the kitchen was out.
On 05/02/23 at 02:17 PM, Certified Dietary Aide (CNA) M stated staff did not deliver snacks, the kitchen staff brought down a snack tray and placed it in the nourishment refrigerator for bedtime snacks. CNA M stated if a resident requested a snack, the staff would give them one. CNA M stated there was not always a variety of snacks on the tray.
On 05/03/23 at 02:12 PM, DM CC stated the dietary department placed a tray of snacks in the nourishment refrigerator for the aides to pass at bedtime, but sometimes the tray was still full the next day or they run out of snacks. DM CC verified from supper time (04:30 PM) until breakfast (7:30 AM) the next day, the residents would have 15 hours between meals.
On 05/02/23 at 04:00 PM, observation revealed three half peanut butter and jelly sandwiches on a tray in the nourishment refrigerator.
05/03/23 at 07:00 AM, observation revealed three half peanut butter and jelly sandwiches in the snack refrigerator dated 05/02/23.
05/04/23 at 11:43 AM, Administrative Nurse D and Administrative Staff A stated staff should be passing residents snacks at bedtime.
The facility's Meal Times and Frequency Policy, revised 2/28/2017, documented there would be no more than 14 hours between a substantial evening meal (supper) and breakfast the following day. All residents would be offered a bed-time snack. The policy documented a substantial evening meal was defined as an offering of three or more menu items at one time, one of which included a high-quality protein such as meat, fish, eggs or cheese. The meal should represent no less than 20 percent of the day's total nutritional requirement.
The facility failed to ensure nourishing snacks were provided in order to prevent time between mels from exceeding 14 hours. This placed the 60 residents at risk for impaired nutrition.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0801
(Tag F0801)
Could have caused harm · This affected most or all residents
The facility had a census of 60 residents. The sample included 17 residents. Based on observation and interview the facility failed to employ a full-time Certified Dietary Manager (CDM) for the 60 res...
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The facility had a census of 60 residents. The sample included 17 residents. Based on observation and interview the facility failed to employ a full-time Certified Dietary Manager (CDM) for the 60 residents who resided at the facility and received meals from the facility kitchen. This placed the resident at risk for receiving inadequate nutrition.
Findings included:
- On 05/03/23 at 11:30 AM, observation revealed Dietary Staff (DS) CC in the kitchen overseeing the preparation of the noon meal.
On 05/01/23 at 11:00 AM, DS CC verified he was uncertified, had been enrolled in the Nutrition and Food Service Professional training program, completed a couple of the classes but then the facility employed a new administrator and he had not been approved to continue the training program.
On 05/04/23 at 11:43 AM, Administrative Nurse D and Administrative Staff A verified DS CC lacked a dietary manager certification and stated the facility hired a new certified dietary manager who would start next week.
Upon request the facility failed to provide a certified dietary manager policy.
The facility failed to employ a full time Certified Dietary Manager, for the 60 residents who resided in the facility and received meals from the kitchen. This placed the residents at risk for receiving inadequate nutrition.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview the facility failed to prepare, store, and serve food in accordance with...
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The facility had a census of 60 residents. The sample included 17 residents. Based on observation, record review, and interview the facility failed to prepare, store, and serve food in accordance with professional standards for food service safety for the 60 residents who resided in the facility and received their food from the facility kitchen, when facility failed to ensure clean and sanitary food prep areas. The facility staff failed to change gloves after touching her glasses, other objects, then picked up bread with the same contaminated gloves. The facility kitchen staff failed to order enough food for the noon meal and the facility staff failed to complete refrigerator logs. This placed the 60 residents at risk for foodborne illness.
Findings included:
- On 05/01/23 at 07:17 AM, observation in the kitchen revealed the following:
The refrigerator located in the kitchen had a plastic bag with four hamburger patties with an expiration date 04/18/23.
The silver, three door freezer located in the dry storage room had an open bag of chicken patties, without a label or date.
The April refrigerator and freezer logs were incomplete from 04/01/23 to 04/20/23.
On 05/01/23 at 07:17 AM, Dietary Staff (DS) EE verified the above findings and stated she did not know why the logs were incomplete.
On 05/01/23 at 01:53 PM, observation revealed the following in the nourishment refrigerator:
A unlabeled, undated bowl of mandarin oranges.
A unlabeled, undated plastic container of strawberries, grapes, and watermelon pieces.
An uncovered, undated, unlabeled, Styrofoam cup with two hard boiled eggs
An uncovered, undated, unlabeled, Styrofoam cup of gravy.
An undated, unlabeled 1/4 full half gallon of curdled whole milk.
An unlabeled undated 20 ounce (oz) empty bottle of mustard.
An unlabeled, undated slice of cheesecake.
An expired 18 oz bottle of diet Dr. pepper and a regular Dr. pepper.
An undated, unlabeled container with two molded tacos.
An unlabeled container with a empanada dated 04/30/22.
An unlabeled, undated plastic bag with cut celery pieces.
An unlabeled, undated eight oz block of pepper jack cheese.
An unlabeled, undated plastic bag with four slices of ham.
An undated, unlabeled plastic container with chicken.
An unlabeled, undated ice cream sandwich.
An unlabeled, undated box of pizza.
The bottom drawer of the refrigerator had numerous sizes of dried liquid stain.
On 05/01/23 at 01:53 PM, DM CC verified the above findings and discarded all the items, and took the bottom drawer to the kitchen to clean.
On 05/03/23 at 10:57 AM, observation in the kitchen revealed the following:
The oven hood had numerous different size peeling paint on the inside and outside.
Skillets stored right side up on five shelf rack on second from bottom shelf.
Metal mixing bowls stored right side up on the third shelf on a metal cart.
Undated, unlabeled flour and sugar bins.
Ceiling light fixtures had numerous different size dust particles.
Uncovered big floor mixer.
The serving window had chipped, worn, exposed raw wood that was porous and uncleanable.
On 05/03/23 at 12:48 PM, Maintenance Staff (MS) U walked through kitchen without a hairnet during preparation of the noon meal.
On 05/03/23 at 12:48 PM, DM CC verified the above findings and stated staff should label and date items when they place them in the refrigerator and staff should wear a hairnet when entering the kitchen.
On 05/02/23 at 09:13 AM, observation revealed a resident asked for scrambled eggs and DS EE . stated the facility ran out of premade scrambled eggs, the truck usually comes on Tuesday morning but they had not arrived yet.
05/03/23 at 11:20 AM, DS DD stated it would be at least another hour before she could prepare the pureed diets due to they ran out of chicken breasts and the dietician had to run to the store to get some more.
On 05/03/23 at 11:20 AM, observation revealed a package of uncooked chicken breasts sat on the prep counter.
On 05/03/23 at 02:12 PM, DM CC stated staff do run out of food items at times. DM CC stated the kitchen ran out of chicken breast today due to he placed an order and cooperate had to approve the order before it was sent to the food supplier. If the orders were not approved at a certain time, they did not get ordered, and cooperate staff failed to approve his order in time for the food supplier to deliver it.
On 05/03/23 at 01:00 PM, Consultant Staff (CS) GG stated the dietary manager had to get his food order placed by a certain time, then cooperate staff had to approve it by a certain time, then it had go to the food supplier by a certain time in order to receive the shipment on a certain date. CS GG verified the facility had been short of the chicken breast and stated there was a communication problem between the dietary manager and cooperate staff and they were going to work on a new process for ordering, so food would get to the facility on time.
On 05/03/23 02:55 PM, Consultant Staff (CS) JJ stated the facility had recognized problems with dietary department and plan to change things.
On 05/04/23 at 11:43 AM, Administrative Nurse D stated the facility had recognized a problem with dietary department and had hired a new dietary manager that would start next week.
Upon request the facility did not provide a policy regarding food shortage.
The facility's Food Storage Policy, revised on 03/21/2017, documented refrigerated food would be kept clean and foods must be maintained at or below 41 degrees Fahrenheit (F). Thermometers should be checked at least two times each day. All foods should be covered, labeled and dated. All frozen foods should be covered, labeled and dated.
The facility failed to prepare, store, and serve food in accordance with professional standards for food service safety. This placed the 60 residents, who resided at the facility and received food from the facility kitchen at risk for receiving foodborne illness.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected most or all residents
The facility had a census of 70 residents. The sample included 17 residents. Based on observation, record review, and interview, the facility's Quality Assessment and Assurance (QAA) program failed to...
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The facility had a census of 70 residents. The sample included 17 residents. Based on observation, record review, and interview, the facility's Quality Assessment and Assurance (QAA) program failed to provide good faith efforts to identify multiple issues of concerns for the 60 residents, who resided in the facility.
Findings included:
- The facility failed to provide Resident (R)9 dignity related to odorous dressing changes, and R34 for dirty clothes two days in a row. Refer to F550.
The facility failed to resolve resident grievance's in a timely manner. Refer to F565.
The facility failed to provide R28, R47, and R56 a cost estimate for further services related to skilled services. Refer to F582.
The facility failed to protect R35 from misappropriation of property and exploitation. Refer to F602.
The facility failed to report a fall with injury for R36. Refer to F609.
The facility failed to thoroughly investigate R12's skin tear and R36's fall with injury. Refer to F610.
The facility failed to revise care plans for five residents. Refer to F657.
The facility failed to provide discharge planning for R45. Refer to F660.
The facility failed to assist R34 during meal service as he ate his meal with a knife only and failed to ensure R34 had clean clothes two of four days of the survey. Refer to F677.
The facility failed to provide wound care for R9, failed to monitor a skin tear for R12, and failed to provide positioning assistance for R44. Refer to F684.
The facility failed to check R44's hearing as requested. Refer to F685.
The facility failed to implement preventative interventions for R54 and R208 who had a facility acquired pressure ulcers. Refer to F686.
The facility failed to provide adequate supervision to cognitively impaired R36, who went outside and fell, and received injury. Refer to F689.
The facility failed to complete dialysis paperwork for R25. Refer to F689.
The facility failed to provide behavioral health services for R16 who had a diagnosis of PTSD (post-traumatic stress disorder). Refer to F742.
The facility failed to provide medically-related social services to R43, who had behaviors. Refer to F745.
The facility failed to obtain a stop date for R16's as needed Ativan medication. Refer to F758.
The facility failed to date an insulin pen for R26 and failed to keep temperature logs of the medication room refrigerators. Refer to F761.
The facility failed to certify the facility's dietary manager. Refer to F801.
The facility failed to follow a recipe while preparing a pureed diet. Refer to F804.
The facility failed to provide bedtime snacks for the residents. Refer to F809.
The facility failed to store food in accordance with professional standards for food service safety. Refer to F812.
The facility failed to provide a safe, sanitary, comfortable environment to help prevent the development and transmission of communicable disease and infection. Refer to F880.
The facility failed to maintain two ovens and a plate warmer in working condition. Refer to F908.
On 05/04/23 at 02:29 PM, Administrative Staff A stated she collects information from the interdisciplinary team and staff for the quality assessment and assurance program that meets on a monthly basis to formulate plans of improvement.
The facility's Quality Assurance Process Improvement Plan policy, dated October 2022, documented the facility strived to provide excellent quality care and services to our residents. The plan systematically monitors, analyzes and improves its performance to improve resident outcomes. The team would identify trends and/or systems needing improvement and will focus on evidence-based best practices, as well as ensuring person-centered care.
The facility's QAA committee failed to identify multiple issues of concern for the 60 residents who reside in the facility placing the residents at risk for lack of quality of care.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
The facility had a census of 60 residents. Based on observation, interview, and record review the facility failed to provide proper infection control when using the same glucometer without disinfectin...
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The facility had a census of 60 residents. Based on observation, interview, and record review the facility failed to provide proper infection control when using the same glucometer without disinfecting it between residents, delivering linens throughout the facility in an uncovered cart, during urinary catheter care, while providing oxygen therapy, and filling resident's used water mugs with ice while holding the used mug inside the ice bin. This deficient practice placed the residents of the facility at risk for infections.
Findings included:
- On 05/01/23 at 12:02 PM, observation revealed Certified Nurse Aide (CNA) Q handled a resident's used water mug and put fresh ice in it from the open ice machine in the dining room. CNA Q held the soiled mug over the ice while filling it and a few pieces of ice flew from the cup to the clean ice in the bin. Continued observation revealed CNA Q served four other residents their beverages, without first changing her gloves.
On 05/01/23 at 02:55 PM, observation revealed laundry staff pushed an uncovered cart of clean linen, down the west hall.
On 05/02/23 at 09:50 AM, observation revealed CNA N took Resident (R) 25 to her room, removed the nasal canula attached to the tank from the resident, and then started the oxygen concentrator. CNA N picked up the nasal canula attached to concentrator off the floor, instructed R25 to face her and started to place the contaminated cannula on the resident. Surveyor stopped her and asked if she was really going to place that in the resident's nose. CNA N disposed of the oxygen tubing and obtained new tubing and attached to concentrator. Observation revealed no storage bags for the nasal cannula attached to the tank on her wheelchair or on the concentrator.
On 05/02/23 at 10:55 AM, observation revealed Licensed Nurse (LN) I used an Assure Platinum glucometer to obtain a blood sugar sample from R37 and then used alcohol wipes to clean the glucometer. Continued observation revealed LN I then obtained R 35's blood sugar. LN I cleaned the glucometer with alcohol wipe and put it in the medication cart.
On 05/02/23 at 11:32 AM, observation revealed LN I removed the glucometer from the medication cart and obtained a blood sugar sample from R 158. LN I placed the glucometer in her uniform pocket, pulled it out, wiped it off with alcohol wipe, and placed it back in the same uniform pocket.
On 05/02/23 at 02:26 PM, observation revealed Resident (R) 35 brought her soiled water mug to Dietary Staff (DS) BB and he filled it with ice from the ice machine while holding it over the ice bin. He tapped the ice scoop on the top edge of the soiled mug causing a piece of ice to fall back into the bin.
On 05/03/23 at 845 AM, observation revealed CNA O took R25 to her room, untangled the oxygen tubing attached to the concentrator, allowing the nasal cannula to drag on the floor momentarily. CNA O started to place the nasal cannula on the resident, was stopped by the surveyor, and when asked if she was going to put that cannula on the resident, she left to get new tubing and cannula.
On 05/04/23 at 02:30 PM, Administrative Nurse E verified staff were to bag oxygen cannulas when not in use and to obtain new tubing if the nasal canula becomes contaminated from the floor.
On 05/03/23 at 01:50 PM, observation revealed when CNA P and CNA O transferred R35 from a wheelchair to her bed, CNA P hooked the catheter drainage bag on her uniform pocket and then the bed frame. CNA O disinfected the drainage bag port with an alcohol wipe, emptied the bag into a container dated 04/20/23, and touched the port to the inside of the soiled container.
On 05/02/23 at 12:05 PM, LN I stated she used the same glucometer for four different residents. She stated the facility had other disinfectant wipes, but she did not like to use them as they were really wet, and she thought that might harm the glucometer. LN I looked but could not find the appropriate wipes.
On 05/04/23 at 1030 AM, Administrative Nurse D verified staff were to clean the catheter drainage bag port with alcohol wipes before and after emptying, measure in a cylinder, and change the cylinders if visibly soiled.
On 05/03/23 at 09:40 AM, Consultant Dietician GG verified staff were not to hold a soiled container over the ice bin while filling it with ice.
The Assure Platinum glucose monitor user instructions stated healthcare professionals should wear gloves when cleaning the glucometer and suggested cleaning the glucometer between patient use. Cleaning and disinfection can be completed by using a commercially available EPA registered disinfectant or germicide wipe. To clean the glucometer, use soapy water or alcohol wipe. To disinfect the meter, use diluted bleach solution of 1/10 or commercially available bleach wipes.
The Ice Machine policy, dated 2017, did not include direction for filling resident's individual water mugs.
Upon request the facility did not provide a urinary catheter policy.
The facility's Oxygen Concentrator policy, dated 2022, directed staff to keep delivery devices covered in plastic bag when not in use and change oxygen tubing and masks or cannulas weekly and as needed if it becomes soiled or contaminated.
The facility failed to perform proper infection control measures when using the same glucometer without disinfecting it between residents, delivering linens throughout the facility in an uncovered cart, during urinary catheter care, while providing oxygen therapy, and filling resident's used water mugs with ice while holding the used mug inside the ice bin. This placed the residents at increased risk for infection.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Room Equipment
(Tag F0908)
Could have caused harm · This affected most or all residents
The facility had a census of 60 residents. Based on observation, interview, and record review the facility failed to ensure essential equipment in the kitchen was maintained in safe operating conditio...
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The facility had a census of 60 residents. Based on observation, interview, and record review the facility failed to ensure essential equipment in the kitchen was maintained in safe operating condition with two ovens and the plate warmer out of service.
Findings included:
- On 05/03/23 at 10:57 AM, observation in the facility kitchen revealed Dietary Staff (DS) DD pointed to the two ovens below a hood and stated they did not work right. DS DD stated the last administrator was supposed to have a company come and look at them because the pilot light does not stay lit, and a gas odor drifted out.
On 05/03/23 at 02:00PM, DS EE stated the plate warmer did not work and had not been working for about three months.
On 05/03/23 at 02:05 PM, DS CC verified the findings listed above and stated the former administrator called a company to come fix the ovens, but he did not know if the current administrator was aware of them not working or the plate warmer not working.
On 05/04/23 at 11:43 AM, Administrative Staff A stated she was unaware the two ovens and the plate warmer were not working, and stated staff should have reported it to her.
On 05/04/23 at 05:10 PM, Maintenance Staff U stated the staff had not reported any issues with the equipment in the kitchen to him. He stated staff were to notify him of any issues verbally or they could write it on the report sheet on his office door.
The facility ' s Maintenance Inspection policy, dated 10/25/19, stated the facility would utilize a maintenance inspection checklist to assure a safe, functional environment for residents, staff, and the public.
The facility failed to ensure essential equipment in the kitchen was maintained in safe operating condition.