WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC
Inspected within the last 6 months. Data reflects current conditions.
Willow Ridge Nursing and Rehabilitation Center has a Trust Grade of C+, indicating it is decent and slightly above average among nursing homes. It ranks #56 out of 264 facilities in Louisiana, placing it in the top half, but is ranked #3 out of 3 in Bienville County, meaning there are no better local options available. Unfortunately, the facility is worsening, with issues increasing from 3 in 2024 to 5 in 2025. Staffing ratings are average at 3 out of 5 stars, with a turnover rate of 48%, which is typical for the state, while RN coverage is also average. There are concerning incidents noted in recent inspections, including a serious failure to protect residents from sexual abuse, where one cognitively impaired resident was found inappropriately engaged with another. Additionally, another serious incident involved physical abuse, where one resident hit another in the mouth, causing injury. While the facility has taken corrective actions in some cases, these incidents highlight significant weaknesses that families should consider alongside the nursing home's overall decent rating.
- Trust Score
- C+
- In Louisiana
- #56/264
- Safety Record
- Moderate
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 48% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- $17,502 in fines. Lower than most Louisiana facilities. Relatively clean record.
- Skilled Nurses ⚠ Watch
- Each resident gets only 10 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ⚠ Watch
- 20 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
Near Louisiana avg (46%)
Higher turnover may affect care consistency
Below median ($33,413)
Minor penalties assessed
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 20 deficiencies on record
Sept 2025
3 deficiencies
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected multiple residents
Based on record reviews and interview, the facility failed to inform and provide written information to formulate an advance directive for 5 (#2, #8, #23, #71, #116) out of 5 residents reviewed for ad...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected multiple residents
Based on record review, observation and interviews the facility failed to ensure each resident's drug regimen was free from unnecessary drugs for 1 (#8) of 2 (#8, #80) residents reviewed for infection...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Menu Adequacy
(Tag F0803)
Could have caused harm · This affected multiple residents
Based on observations, interviews, and menu review, the facility failed to ensure the menu was followed for 10 (#9, #12, #13, #23, #37, #52, #54, #62, #86, #90) of 10 (#9, #12, #13, #23, #37, #52, #54...
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May 2025
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
Based on record review, and interview the facility failed to inform the resident's responsible party (RP) of a resident's change in condition for 1 (#1) of 3 (#1, #2, #3) sampled residents. The facili...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
Based on record review, and interviews the facility failed to ensure a plan of care was developed for 1(#3) resident of 3 (#1, #2, #3) sampled residents. The facility failed develop a plan of care for...
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Aug 2024
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0604
(Tag F0604)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interview, the facility failed to have a completed Physical Restraint Informed Consent...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to ensure residents remained as free of accident hazar...
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Jul 2024
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to treat and care for each resident in a manner which promoted dignity by failing to ensure resident's medical conditions were not discussed i...
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Aug 2023
10 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
Based on observations, interviews, and record review the facility failed to ensure each resident was treated with respect and dignity and in an enviornment that promoted maintenance or enhancement of ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure the resident received unopened mail delivered to the facility...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure that all alleged violations involving injuries of unknown ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
Based on observations, interviews, and record review the facility failed to provide assistance for residents who were unable to carry out activities of daily living and received the necessary services...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0558
(Tag F0558)
Could have caused harm · This affected multiple residents
Based on observations, interviews, and record reviews, the facility failed to ensure that residents receive services with reasonable accommodation of resident needs and preferences for 6 (#80, #1, #2,...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews, the facility failed to ensure 1(#78) of 1 (#78) resident reviewed for limit...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure the residents environment remained as free o...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0697
(Tag F0697)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to ensure that pain management is provided to residents wh...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview the facility failed to prepare food that is palatable to taste.
Findings:
On 08/14/23 at 08:14 a.m. interview with resident #31 said food is bad.
8...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation and interview the facility failed to store, prepare, distribute and serve food in accordance with professional standard for food safety by not:
1) Discarding expired milk prior to...
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Jul 2023
1 deficiency
1 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Free from Abuse/Neglect
(Tag F0600)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to protect the residents' right to be free from sexual abuse and psych...
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Feb 2023
1 deficiency
1 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Free from Abuse/Neglect
(Tag F0600)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to protect the residents' right to be free from physical abuse and psy...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • 20 deficiencies on record, including 2 serious (caused harm) violations. Ask about corrective actions taken.
- • $17,502 in fines. Above average for Louisiana. Some compliance problems on record.
About This Facility
What is Willow Ridge,Llc's CMS Rating?
CMS assigns WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Louisiana, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Willow Ridge,Llc Staffed?
CMS rates WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 48%, compared to the Louisiana average of 46%.
What Have Inspectors Found at Willow Ridge,Llc?
State health inspectors documented 20 deficiencies at WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC during 2023 to 2025. These included: 2 that caused actual resident harm and 18 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Willow Ridge,Llc?
WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by NORBERT BENNETT & DONALD DENZ, a chain that manages multiple nursing homes. With 120 certified beds and approximately 109 residents (about 91% occupancy), it is a mid-sized facility located in ARCADIA, Louisiana.
How Does Willow Ridge,Llc Compare to Other Louisiana Nursing Homes?
Compared to the 100 nursing homes in Louisiana, WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC's overall rating (4 stars) is above the state average of 2.4, staff turnover (48%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Willow Ridge,Llc?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Willow Ridge,Llc Safe?
Based on CMS inspection data, WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Louisiana. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Willow Ridge,Llc Stick Around?
WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC has a staff turnover rate of 48%, which is about average for Louisiana nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Willow Ridge,Llc Ever Fined?
WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC has been fined $17,502 across 2 penalty actions. This is below the Louisiana average of $33,254. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Willow Ridge,Llc on Any Federal Watch List?
WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.