WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC

660 FACTORY OUTLET DRIVE, ARCADIA, LA 71001 (318) 263-2025
For profit - Limited Liability company 120 Beds NORBERT BENNETT & DONALD DENZ Data: November 2025
Trust Grade
63/100
#56 of 264 in LA
Last Inspection: September 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Willow Ridge Nursing and Rehabilitation Center has a Trust Grade of C+, indicating it is decent and slightly above average among nursing homes. It ranks #56 out of 264 facilities in Louisiana, placing it in the top half, but is ranked #3 out of 3 in Bienville County, meaning there are no better local options available. Unfortunately, the facility is worsening, with issues increasing from 3 in 2024 to 5 in 2025. Staffing ratings are average at 3 out of 5 stars, with a turnover rate of 48%, which is typical for the state, while RN coverage is also average. There are concerning incidents noted in recent inspections, including a serious failure to protect residents from sexual abuse, where one cognitively impaired resident was found inappropriately engaged with another. Additionally, another serious incident involved physical abuse, where one resident hit another in the mouth, causing injury. While the facility has taken corrective actions in some cases, these incidents highlight significant weaknesses that families should consider alongside the nursing home's overall decent rating.

Trust Score
C+
63/100
In Louisiana
#56/264
Top 21%
Safety Record
Moderate
Needs review
Inspections
Getting Worse
3 → 5 violations
Staff Stability
⚠ Watch
48% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$17,502 in fines. Lower than most Louisiana facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 10 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
20 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 3 issues
2025: 5 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

Staff Turnover: 48%

Near Louisiana avg (46%)

Higher turnover may affect care consistency

Federal Fines: $17,502

Below median ($33,413)

Minor penalties assessed

Chain: NORBERT BENNETT & DONALD DENZ

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 20 deficiencies on record

2 actual harm
Sept 2025 3 deficiencies
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected multiple residents

Based on record reviews and interview, the facility failed to inform and provide written information to formulate an advance directive for 5 (#2, #8, #23, #71, #116) out of 5 residents reviewed for ad...

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Based on record reviews and interview, the facility failed to inform and provide written information to formulate an advance directive for 5 (#2, #8, #23, #71, #116) out of 5 residents reviewed for advance directives. Findings:Review of Resident #2's medical records revealed an admit date of 02/17/2025. Further review of Resident #2's Resident Rights/Advanced Directive form dated 02/17/2025 failed to provide written information to formulate an advance directive. Review of Resident #8's medical records revealed an admit date of 04/08/2025. Further review of Resident #8's undated Resident Rights/Advanced Directive form signed by representative failed to provide written information to formulate an advance directive. Review of Resident #23's medical records revealed an admit date of 10/30/2024. Further review of Resident #23's Resident Rights/Advanced Directive form dated 04/29/2024 failed to provide written information to formulate an advance directive. Review of Resident #71's medical records revealed an admit date of 03/24/2022. Further review of Resident #71's Resident Rights/Advanced Directive form dated 03/23/2022 failed to provide written information to formulate an advance directive. Review of Resident #116's medical records revealed an admit date of 10/02/2024. Further review of Resident #116's Resident Rights/Advanced Directive form signed on 10/02/2024 failed to provide written information to formulate an advance directive. During an interview on 09/16/2025 at 2:15 p.m. S8Admissions Director acknowledged Residents #2, #8, #23, #71, and #116's Resident Rights/Advanced Directive forms failed to include and provide written information to formulate an advance directive.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

Based on record review, observation and interviews the facility failed to ensure each resident's drug regimen was free from unnecessary drugs for 1 (#8) of 2 (#8, #80) residents reviewed for infection...

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Based on record review, observation and interviews the facility failed to ensure each resident's drug regimen was free from unnecessary drugs for 1 (#8) of 2 (#8, #80) residents reviewed for infections. The facility failed to ensure Resident #8's Tobramycin ophthalmic medication was stopped after indication for use was resolved. Findings:Review of Resident #8's medical record revealed an admission date of 04/08/2025 with diagnoses that included, in part, hordeolum externum left eyelid, type 2 diabetes mellitus without complications, and end stage renal disease. Review of Resident #8's physician orders revealed a 05/13/2025 order for Tobramycin opthalmic ointment 0.3% - Instill 0.5 drop in left eye every 8 hours for hordeolum externum left upper eyelid. Review of Resident #8's May, June, July, August, and September 2025 Medication Administration Records (MAR) revealed Resident #8 continued to receive Tobramycin ophthalmic ointment from the order dated 05/13/2025 until 09/17/2025. Review of Resident #8's 05/13/2025 progress note by S3Nurse Practitioner (NP) revealed, in part:Complaint/Nature of Presenting Problem: Evaluation of stye left inner canthus since yesterday . Plan: hordeolum externum left upper eyelid . Start tobramycin opthalmic ointment 0.3%: Apply 1 half-inch ribbon to inner corner left eye every 8 hours until healed. Review of S3NP progress notes after 05/28/2025 did not address Resident #8's hordeolum externum (stye). Observation on 09/16/2025 at 12:31 p.m. revealed Resident #8's left eye looked normal and without issue. During a phone interview on 09/17/2025 at 10:00 a.m. S3NP reported she was aware Resident #8 had a stye in the past which had healed and was unaware Resident #8 was still receiving Tobramycin ophthalmic medication. S3NP further reported typically she would have discontinued the order for Tobramycin ophthalmic when the stye in Resident #8's left eye had resolved and she had missed it. During an interview on 09/17/2025 at 10:05 a.m. S4Licensed Practical Nurse (LPN) confirmed Resident #8 was still receiving the Tobramycin ophthalmic medication.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and menu review, the facility failed to ensure the menu was followed for 10 (#9, #12, #13, #23, #37, #52, #54, #62, #86, #90) of 10 (#9, #12, #13, #23, #37, #52, #54...

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Based on observations, interviews, and menu review, the facility failed to ensure the menu was followed for 10 (#9, #12, #13, #23, #37, #52, #54, #62, #86, #90) of 10 (#9, #12, #13, #23, #37, #52, #54, #62, #86, #90) residents that had an order for a pureed diet. Findings:Review of the 09/15/2025 lunch menu, approved by the Registered Dietician, revealed the residents who require a pureed diet would receive pureed Southwestern chicken over pureed rice and gravy, pureed black eyed peas, and pureed strawberry cookie bar. On 09/15/2025 at 11:55 a.m., an observation of the lunch meal service revealed the facility had 10 residents that received a pureed diet. Dining room observations revealed that the residents present who required a pureed diet did not receive a pureed strawberry cookie bar for dessert. On 09/15/2025 at 12:15 p.m., an interview with S7Dietary worker confirmed that he was responsible for preparing the pureed menu. He further confirmed that he did not puree the cookie bar for dessert as specified on the lunch menu. On 09/15/2025 at 12:20 p.m., an interview with S6Dietary Supervisor confirmed the residents who received a pureed diet should have received the dessert listed on the menu. S6Dietary Supervisor further confirmed that the residents did not receive a dessert during the lunch meal. On 09/15/2025 at 12:45 p.m., S1Administrator was informed that residents who required a pureed diet did not receive the dessert specified on the facility menu for the lunch meal.
May 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on record review, and interview the facility failed to inform the resident's responsible party (RP) of a resident's change in condition for 1 (#1) of 3 (#1, #2, #3) sampled residents. The facili...

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Based on record review, and interview the facility failed to inform the resident's responsible party (RP) of a resident's change in condition for 1 (#1) of 3 (#1, #2, #3) sampled residents. The facility failed to notify Resident #1's RP of the initiation of oxygen. Findings: Review of Resident #1's medical record revealed an admit date of 03/19/2025 with diagnoses of but not limited to senile degeneration of brain, not elsewhere classified, unspecified dementia, moderate with agitation, anxiety disorder, essential (primary) hypertension, primary osteoarthritis, and unspecified pain. Review of Resident #1's medical record revealed a progress note dated 04/25/2025 at 5:04 a.m. indicating Resident #1 was started on 3.5 liters of oxygen per nasal cannula. Further review failed to reveal Resident #1's RP was notified of the initiation of oxygen on 04/25/2025. During a telephone interview on 05/21/2025 at 9:56 a.m. Resident #3's RP reported he had not been notified that Resident #1 was placed on oxygen on 04/25/2025. During a telephone interview on 05/20/2025 at 2:16 p.m. S3 LPN (licensed practical nurse) confirmed initiating Resident #1's oxygen on 04/25/2025. S3 LPN further confirmed failing to notify Resident #1's responsible party of the initiation of Resident #1's oxygen. During an interview on 05/21/2025 at 11:30 a.m. S1 DON (director of nurses) confirmed Resident #1's RP should have been notified of Resident #1's initiation of oxygen.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

Based on record review, and interviews the facility failed to ensure a plan of care was developed for 1(#3) resident of 3 (#1, #2, #3) sampled residents. The facility failed develop a plan of care for...

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Based on record review, and interviews the facility failed to ensure a plan of care was developed for 1(#3) resident of 3 (#1, #2, #3) sampled residents. The facility failed develop a plan of care for Resident #3's hospice care. Findings: Review of Resident #3's medical record revealed an admit date of 04/01/2022 with diagnoses of but not limited to unspecified dementia, psychotic disturbance, anxiety and senile degeneration of the brain. Review of Resident #3's May 2025 Physician's Orders revealed an order to admit Resident #3 to ____Hospice dated 01/23/2025. Review of Resident #3's Comprehensive Plan of Care failed to reveal a problem and approaches addressing Resident #3's hospice care. During an interview on 05/21/2025 at 12:05 p.m. S2 LPN (licensed practical nurse) confirmed, a hospice plan of care should have been initiated when Resident #3 was placed on hospice on 01/23/2025. During an interview 05/21/2025 at 12:15 p.m. S1 DON (director of nurses) confirmed a hospice plan of care of should have been initiated when Resident #3 was placed on hospice.
Aug 2024 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interview, the facility failed to have a completed Physical Restraint Informed Consent...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interview, the facility failed to have a completed Physical Restraint Informed Consent for 1 (#71) of 2 (#71, #92) sampled residents reviewed for restraints. Findings: Observations on 08/19/2024 at 11:20 a.m. and 08/21/2024 at 08:10 a.m. revealed resident #71 was lying in a geri chair located in the front day room near the nurse's station. The head of geri chair was elevated about 45 degrees and his lower extremities were elevated. Record review revealed resident #71 was admitted to the facility on [DATE] with diagnoses that include essential hypertension, seizures, chronic systolic heart congestive heart failure, tracheostomy status, gastrostomy status, hemiplegia following cerebral infarction affecting right dominant side, dysphagia, anxiety disorder, and unspecified sequelae of cerebral infarction. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 3 which indicated resident #71 had severe cognitive impairment. Resident #71 required extensive assistance with all activities of daily living. Further review revealed resident #71 had a restraint in chair/out of bed: chair stops rising used daily. Review of August 2024 physician's orders revealed an order date 04/25/2024 to monitor resident in geri chair when out of bed, reclining position due to poor body control related to Cerebrovascular Accident (CVA) with hemiparesis. Monitor every 30 minutes and reposition and toileting every 2 hours and prn. Review of Physical Restraint Informed Consent dated 04/25/2024 revealed the following: The following least restrictive, alternative non-restraint approaches have proven to be ineffective: This section was blank. Type: Reclined geri chair. Frequency: When out of bed. Medical symptoms: CVA. Release and reposition schedule: Monitor in geri chair when out of bed, reclining position due to CVA. Monitor every 30 minutes and reposition/toileting every 2 hours and prn. (as needed) Statement of Consent section: Did not have the circle marked for I do consent to the use of a physical restraint following review and discussion of benefits and risk as well as the reason for such use of the restraint. The appropriated healthcare professionals have assessed the need for such and a restraint devise is indicated as part of my recommended plan of care. I understand I can exercise my rights to withdraw this permission. I agree to the use of a reclined geri chair physical restraint. Did not have the circle marked for I do not consent for the use of restraints for treatment of medical symptoms. Acknowledgement signatures: Verbal, resident #71's responsible party name was printed. If signed by representative, complete the following: Print name: This section was blank. Relationship: This section was blank. Staff member completing this form: This section was blank. On 08/20/2024 at 1:10 p.m., a review of resident #71's medical record with S2Director of Nursing (DON) revealed the Physical Restraint Informed Consent dated 04/25/2024 for the geri chair when out of bed was not properly completed. S2DON confirmed there was no least restrictive, alternative non-restraint approaches that were proven to be ineffective listed. S2DON confirmed the form did not specify if the responsible party had chosen to consent for the geri chair physical restraint or if the responsible party had chosen not to consent to the use of the restraint. S2DON confirmed the staff member who obtained the informed consent and who completed the form was not listed. S2DON reported she completed resident #71's Physical Restraint Informed Consent. S2DON further confirmed resident #71's Physical Restraint Informed Consent was not properly completed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to ensure residents remained as free of accident hazar...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to ensure residents remained as free of accident hazards as possible for 1 (#92) of 2 (#68, #92) residents reviewed for accidents. The facility failed to ensure 1). a thorough investigation was conducted after each incident involving a resident's laptray and 2). a laptray was not applied to a resident's gerichair after multiple incidents occurred that involved a laptray. Findings: Resident #92 Review of the facility policy Accident and Incident Documentation and Investigation Resident Incident revised July 2018 revealed the following in part: Policy: Accidents and/or incidents involving resident care will be investigated and documented on the Resident Incident Report entry form in the Long Term Care system. An incident is defined as an occurrence which is not consistent with the routine operation of the facility or the routine care of a particular resident. Accidents and incidents will be analyzed for trends or patterns to enable the facility to enhance preventative measures to reduce the occurrence of incidents. Review of the record for resident #92 revealed he was admitted to the facility on [DATE] with diagnoses including restlessness and agitation, senile degeneration of brain, and unspecified dementia with other behavioral disturbance. Review of resident #92's admission Minimum Data Set (MDS) assessment dated [DATE] revealed he had a Brief Interview for Mental Status (BIMS) score of 99, which indicated he was unable to complete. Further review revealed he required extensive assistance for most activities of daily living. Review of resident #92's fall risk assessment dated [DATE] revealed he was assessed to be at a high risk for falls. Review of resident #92's August 2024 physician's orders revealed an order dated 07/10/2024 for a laptray to his gerichair. Review of resident #92's July 2024 and August 2024 Electronic Flowsheet revealed documentation the resident's laptray to his gerichair was in place every shift from 07/10/2024 - 08/21/2024. On 08/19/2024 at 8:55 a.m., an observation revealed resident # 92 was alert with confusion noted. He was in a gerichair with a laptray in the dining room in the secured unit. On 08/19/2024 at 2:30 p.m., an observation revealed resident # 92 was in a gerichair with a laptray in the dining room in the secured unit. Resident #92 was leaning to the left with his head resting on his arm, and his eyes were closed. On 08/20/2024 at 8:25 a.m., an observation revealed resident # 92 was in the dining room in the secured unit for breakfast and he was in a gerichair with a laptray. On 08/20/2024 at 9:07 a.m., an observation revealed resident # 92 was in the dining room in the secured unit and he was in a gerichair with a laptray. Review of resident #92's July 2024 and August 2024 Nurses' Notes revealed the following: 07/10/2024 at 6:41a.m. resident awake entire shift in gerichair. Alert/responsive with confusion noted. Mobile per gerichair due to increased fall risk. Resident extremely difficult to redirect. At 2:53 p.m., orders in place for laptray to gerichair. 07/27/2024 at 7:06 p.m. resident was up in gerichair today with lap buddy in place related to resident does not recognize boundaries and will slide out of chair. 08/03/2024 at 11:23 a.m. resident up in gerichair with table top in place. Unable to redirect his behaviors. 08/05/2024 at 2:33 p.m. resident in dayroom, in gerichair. He constantly gets out of gerichair and crawls on the floor. He appears agitated this shift. 08/08/2024 at 3:12 p.m. resident continues to remove laptray and crawl on floor. 08/09/2024 at 7:02 p.m. resident makes several attempts to climb out of gerichair. Agitation noted intermittently. 08/15/2024 at 3:27 p.m. resident has been agitated and combative with staff most of the shift. He is crawling out of gerichair onto floor. He is non-compliant with staff redirection, signed by S4Licensed Practical Nurse (LPN). On 08/19/2024 at 3:20 p.m., an interview with S4LPN revealed resident #92 took off his laptray before he crawled out of his gerichair on 08/15/2024. S4LPN reported that when resident #92 was first admitted , she saw him slip under the laptray while he was in the gerichair. She reported she failed to complete an incident report (IA) because it happened at shift change and she thought the other nurse filled out the IA report. S4LPN has not observed him slip under his laptray since he was first admitted . She revealed resident #92 has not been injured from incident with his laptray to her knowledge. Further review of resident #92's nurses' notes revealed on 08/18/2024 at 6:08 p.m. the resident was in day room in gerichair. He constantly gets out of gerichair and crawls on the floor. He appears agitated this shift. Review of the facility's Incident/Accident report log from 07/09/2024 - 08/21/2024 revealed there was no documentation resident #92 had an incident and/or fall during this timeframe. Further review of resident #92's medical record revealed there was no documented evidence the facility completed investigations for resident #92's incidents involving his laptray. Also, documentation revealed the facility continued to use a laptray for resident #92 after multiple incidents occurred of him crawling out of his gerichair or sliding underneath the laptray. On 08/19/2024 at 2:35 p.m., an interview with S5Certified Nursing Assistant (CNA) revealed resident #92 would slide underneath his laptray when he was first admitted , but they know to watch him closely now. They reposition him, especially if he starts sliding down in the gerichair. On 08/19/2024 at 3:25 p.m., an interview with S6LPN revealed when resident #92 was first admitted , she saw him slip under his laptray but has not seen him go under laptray in a while. S6LPN confirmed the resident can take off his laptray and crawl out of the gerichair. S6LPN reported resident #92 has not been injured from an incident with his laptray to her knowledge. On 08/19/2024 at 3:27 p.m., an interview with S7Registered Nurse/Unit Manager (RN Unit Manager) revealed she was aware that resident #92 would slide under his laptray when he was first admitted , but agreed with above nurses that recently he takes laptray off and does not slide under it. Review of resident #92's current care plan revealed on 07/29/2024 he was a high risk for falls and there was no documentation that the above incidents involving resident #92's laptray were identified. Further review of the resident's instant care plan dated 08/06/2024 revealed he would slide out of his gerichair with an intervention to redirect if inappropriate. On 08/21/2024 at 3:00 p.m., interviews with S2Director of Nursing and S3Registered Nurse/Clinical Operations Consultant confirmed the nurses failed to complete IA reports regarding multiple incidents with resident #92's laptray. They also confirmed there were no investigations regarding the incidents and staff should not have continued to use a laptray for resident #92.
Jul 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to treat and care for each resident in a manner which promoted dignity by failing to ensure resident's medical conditions were not discussed i...

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Based on record review and interview, the facility failed to treat and care for each resident in a manner which promoted dignity by failing to ensure resident's medical conditions were not discussed in a community environment for 1 (#3) of 4 (#1, #3, #5, and #6) residents reviewed for Resident's Rights. Findings: Review of resident #3's electronic health record revealed an admit date of 11/13/2023 with diagnoses including, but not limited to, cardiovascular accident, pure hypercholesterolemia, type 2 diabetes with diabetic neuropathy, essential hypertension, chronic systolic heart failure, and coronary artery disease. Review of resident #3's Quarterly MDS (Minimum Data Set) revealed a BIMS (Brief Interview Mental Status) score of 13 indicating intact cognition. Review of the facility's grievances revealed on 06/18/2024 resident #3 reported S4 Driver/CNA (certified nursing assistant) talked about the size of his penis in front of the facility with other female staff members present. S4 Driver/CNA reported telling resident #3 how to stop urinating in the bed. S4 Driver/CNA reported telling resident #3 in the presence of 2 other female staff members to keep his penis in the middle of his brief and to not allow it to hang out the side of his brief to prevent his bed from getting wet. During an interview on 07/15/2024 at 1:35 p.m. resident #3 stated, While I was outside in the front of the facility smoking, S4 Driver/CNA talked 'under my clothes' with other staff members present. Resident #3 further stated, She was talking about my private parts. Resident #3 confirmed this made him feel sad and really embarrassed because there were other female staff members present at the time of the conversation. During an interview on 07/16/2024 at 9:14 a.m. resident #3's sister, S5CNA, reported on the day of the incident she left resident #3 in front of the facility and went to get resident #3 some food. Upon returning with resident #3's food she saw resident #3 sitting out front with his head down crying. S5 CNA reported resident #3 told her S4 Driver/CNA had been talking about the size of his private parts. S5 CNA reported taking resident #3 to report the incident to the facility's director of nurses. During a phone interview on 07/16/2024 at 10:55 a.m., S4 Driver/CNA reported on 06/18/2024 resident #3 was in the front of the facility smoking a cigarette while waiting on his sister. Resident #3 was asked by S1Executive Director/Administrator to put the cigarette out because it was a non-smoking area. Resident #3 put the cigarette out and said, That's okay I'm going home anyway. S4 Driver /CNA reported telling resident #3 it was good he was going home. Resident #3 then stated, I just have to stop wetting the bed. S4 Driver/CNA said she told resident #3 to keep his thang in the middle of his brief and not to let it hang out the side of his brief and get his bed wet. S4 Driver/CNA confirmed there were 2 other female staff members outside at the time of the conversation. During a phone interview on 07/16/2024 at 11:31 a.m. S6 Former Wound Care Nurse confirmed being present in front of the facility on 06/18/2024 and heard S4 Driver/CNA tell resident #3 to keep his penis in the middle of his brief and not to let it hang out the side of his brief and wet his bed. During an interview on 07/16/2024 at 1:26 p.m. S3 Social Worker reported resident #3 was usually positive and never complained about anything. S3 Social Worker reported resident #3 did not like S4 Driver/CNA talking about his private parts especially in front of other people. S3 Social Worker reported although resident #3 denied being abused, resident #3 said he was very embarrassed because S4 Driver/CNA said this in front of other ladies. During an interview on 07/18/2024 at 12:00 p.m. S1 Executive Director/Administrator confirmed S4 Driver/CNA should not have discussed resident #3's private parts or incontinence issues in front of the facility with other staff members present.
Aug 2023 10 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and record review the facility failed to ensure each resident was treated with respect and dignity and in an enviornment that promoted maintenance or enhancement of ...

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Based on observations, interviews, and record review the facility failed to ensure each resident was treated with respect and dignity and in an enviornment that promoted maintenance or enhancement of his or her quality of life for 1 (#59) of 1 (#59) residents' sampled for dignity by failing to ensure that clothing fit resident #59 in a manner as not to expose her in front of peers. Findings: Review of the record for resident #59 revealed admission date of 10/30/2019 with following diagnoses: Unspecified dementia, with other behavioral disturbance, and depression. Review of the MDS (Minimal Data Set) dated 08/07/2023 revealed a BIMS (Brief Interview for Mental Status) of 3. Further review of the MDS revealed following resident #59 required extensive assistance with dressing, personal hygiene. Review of the care plan revealed supervision and verbal cues with some ADL (Activities of Daily Living) care. She is incontinent of bowel and bladder. Staff assist with toileting, dressing, bathing. Approaches include assist with ADL care as needed. Allow resident to be as independent as tolerated within her limits of her safety; ensure resident is dressed appropriately. Observation on 08/14/2023 at 08:56 a.m. revealed resident #59 was ambulating in day room. Resident #59 was holding her pants with hands, when she let go to gain her balance, her pants fell to the floor exposing her brief she was wearing. Numerous residents were in close proximity to resident #59 at this time. Further observation revealed S6CNA(Certified Nursing Assistant) assisted resident by pulling pants back up and twisted top portion of pant up and walking along side resident so not to fall. Observation on 08/14/2023 at 11:30 a.m. revealed resident #59 was observed ambulating in day room and holding same pants up with hands again. Interview on 08/14/2023 at 12:40 p.m. with S5LPN (Licensed Practical Nurse) confirmed resident #59's pants did not fit properly. Interview on 08/16/2023 at 08:00 a.m. with S3LPN/Memory Care Unit Manager, revealed that all residents clothing should fit properly and not be loose fitting as to expose or pose a fall hazard.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure the resident received unopened mail delivered to the facility...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure the resident received unopened mail delivered to the facility for 1 of 1(#97) with a complaint of receiving opened mail. Findings: On 08/16/23 at 2:54 p.m. review the Quarterly Minimum Data Set (MDS) dated [DATE] revealed resident #97 had a Brief Interview Mental Status (BIMS) of 15 indicating resident was cognitively intact. On 08/15/23 at 9:30 a.m. interview with resident 97 revealed he was extremely upset because he received a letter from his insurance company this morning and the envelop was opened at the top. He said the letter was a second notice and he never received the first notice from the insurance company. Observation of the letter revealed it was dated 8/4/23 and indicated it was the second notice. Resident #97 further said he just finished filing a written grievance with the business office. He said he had not received open mail before but they should not be opening his mail. He said he does get his mail but it is usually very late. He said his sister sent him a package with some shorts in it and she tracked the package and it sat in an office at the facility for 2 weeks. He said he handles his own business and insurance affairs. He is here for therapy because he fell at home and broke his ankle. On 08/15/23 at 3:53 p.m. further interview with resident #97 regarding the grievance determination revealed he said he did get a piece of paper back from them: Review of the Grievance Intake / Decision Form Date of grievance: 08/15/23 Person expressing grievance: resident #97/self Person taking grievance: S14 Business Office Manager (BOM) Statement of grievance: someone opened resident's mail. Does not want personal mail opened. All mail goes to resident or responsible party. Immediate response/steps taken to investigate grievance: change face sheet to show only responsible party or resident is to get mail. Summary of pertinent findings or conclusion: mail from insurance company opened and then was given to resident. Business office thought mail was for billing. Grievance confirmed: yes Corrective Action taken: in-service on verifying face sheet on personal mail. Department head: S14 BOM Person receiving decision: Resident #97on 8/15/23 On 08/16/23 at 02:15 PM interview with S1 Administrator revealed she was made aware of the resident complaining of getting opened mail on 08/15/23. She said she could not confirm if the mail had actually been opened prior to him getting it or if the seal on the envelope was not stuck all the way. She said the mail will come to business office and then any personal mail for resident goes to activity director to be handed out. On 08/16/23 at 2:30 p.m. interview with S14 BOM revealed the regional business office manager was here yesterday and may have opened the mail but she could not say if it was opened or not. S 14 BOM did say they usually do not get any mail for Resident #97 and she saw the letter with his name on it in a pile of letters and put it in the stack of mail for the activity director to deliver to the resident. S14 BOM said she was not for sure if the letter was actually opened or not when it was delivered. S 14 BOM also said the face sheet for billing should be marked as to whether the mail is to be opened by the facility or if resident or responsible party is to receive the mail. She said most of the mail for the business office are insurance letters. The BOM brought the resident's billing face sheet to surveyor and review of the face sheet revealed it had not been marked to indicate whether the billing office was to receive the mail or the resident/responsible party was to receive the mail. On 08/16/23 at 2:46 p.m. interview with S15, Activity Director confirmed that she delivered the letter to Resident #97 on 08/15/23 and it was already opened when she delivered it to Resident #97.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure that all alleged violations involving injuries of unknown ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure that all alleged violations involving injuries of unknown source were reported immediately, but not later than 2 hours, if the event result in serious bodily injury, to the administrator of the facility and to other officials including to the State Survey Agency for 1 (#1) of 1 (#1) sampled residents with an injury of unknown origin. Findings: Review of the facility's Abuse Prevention Policy included in part, the following Protection: 2. The facility will follow section 1150B of the Social Security's Act's time limits for reporting a reasonable suspicion of crime (immediately but no later than 2 hours if abuse or serious bodily injury and 24 hours for all others). Further review revealed an attachment to the policy. Review of the attachment addressed the following: a nursing facility must report to HSS (Health Standards Section) any suspicious injuries of unknown origin to a resident. Injuries of unknown origin include, but not limited to: all injuries to cognitively impaired residents not witnessed and injuries that are non-accidental or unexplained. Review of the electronic healthcare record revealed resident #68 was first admitted to the facility on [DATE] with a re-admission date of 08/14/2023. Resident #68's diagnoses included in part, Alzheimer's disease, dementia, unspecified severity with other behavioral disturbance, Bipolar disorder current episode manic severe with psychosis features, total knee replacement, disorder of mineral metabolism, and risk for fractures related to bone demineralization. Review of the discharge Minimum Data Set, dated [DATE] revealed resident #68 had a brief interview for mental status score of 99. A score of 99 indicated unable to determine resident #68's cognitive mental status. Further review revealed resident #68 required extensive assistance with two person physical assist with bed mobility, transfer, and toilet use. Review of the Incident Log revealed resident #68 had a documented fracture on 08/09/2023 at 7:47 a.m. and was sent out to the hospital. Review of the hospital's Patient Report dated 08/09/2023 revealed resident #68 had a documented displaced comminuted fracture of the distal femoral shaft. Review of the nursing note dated 08/09/2023 at 10:28 a.m., included in part, the following documentation: at approximately 8:00 a.m., was summoned to resident room. Upon entering the facility this am by nurse S19 LPN (Licensed Practical Nurse) reporting that resident is guarding her right leg and complains of pain to touch right lower extremity. Writer observed swelling noted to right lower extremity. Unable to stretch lower extremity or tolerate any ROM (Range of Motion). MD (Doctor of Medicine) notified. New orders for mobile x-ray. Further review revealed the note was signed by S2 DON (Director of Nursing). On 08/16/2023 at 9:11 a.m. interview with S2 DON revealed she was responsible for completing the investigation report that involved resident #68's lower extremity. S2 DON reported that S19 LPN had assessed the resident and noticed some swelling around the knee. S2 DON further reported she, herself, assessed resident #68 and noted the resident's leg turned inward with some twisting as the resident could not move the leg due to pain. S2 DON further reported that she had spoken with all staff working with resident #68 and no staff could explain what had happened to the resident. On 08/09/2023 at 9:32 a.m., S1 Administrator reported that she had just finished completing a SIMS (Statewide Incident Manager System) regarding an incident involving #68. She reported that she opens a SIMS report if the facility knows what happened or if it is a resident-to-resident incident. She reported that she could not say for certain the exact cause of resident #68's injury. She further reported that she did not immediately open a SIMS report for the incident on the date of 08/09/2023, because she was waiting to see what the x-ray showed. Review of the SIMS report revealed a documented incident involving resident #68 on 08/09/2023 at 10:45 a.m. The entry time was 4:10 p.m. and report received time was 4:54 p.m. On 08/09/2023 at 10:30 a.m., S1 Administrator further reported that she did not suspect abuse and did not have to report any incident into the SIMS system within 2 hours, except for when abuse was suspected. She further reported that all other incidents she had 24 hours to report to the state agency (HSS). S1 Administrator confirmed that she had not entered the information involving an injury of unknown origin that resulted in serious bodily injury into the SIMS system in a timely manner.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and record review the facility failed to provide assistance for residents who were unable to carry out activities of daily living and received the necessary services...

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Based on observations, interviews, and record review the facility failed to provide assistance for residents who were unable to carry out activities of daily living and received the necessary services to maintain good grooming and personal hygiene for 1 (#2) of 1 (#2) residents investigated for ADL (activities of daily living) care by failing to ensure resident recieved baths/showers and clean clothing and trimmed fingernails. Findings: Review of the medical record for resident #2 revealed admission date of 04/06/2020 with the following diagnoses: Schizophrenia; Unspecified Dementia, Hypothyroidism. Review of the quarterly MDS (Minimal Data Set) dated 08/03/2023 revealed following: BIMS (Brief Interview for Mental Status) of 15. Further review of the MDS for resident#2 revealed Personal hygiene: one person physical assist; bathing support: one person physical assist. Dressing: extensive-one person physical assist. Review of the care plan for resident #2 include the following: resident requires assist with ADL'S (Activities of Daily Living) care; refuses bath at times, refuses to wear clothes, wears 2 gowns front and back, self- propels wheelchair; one person assist with bathing and toileting; refuses bath. Approaches include to encourage resident to bathe; bath on scheduled days, if resident refuses bath, redirect and attempt with another staff member; wears two gowns per her choice. Bath schedule for resident #2 is noted to be on Tuesday and Thursday. Review of the bath schedule for resident #2 revealed staff documented that resident #2 received a shower at 9:30 a.m. on 08/03/2023. Further review of the bed bath schedule for resident #2 revealed last documented bed bath was on 08/10/2023 at 8:45 a.m. per S6CNA(Certified Nursing Assistant). Review of the bath schedule for Resident #2 dated 08/15/2023 was not documented as having given a bath. Observation of resident #2 on 08/14/2023 at 10:00 a.m. revealed resident to be wearing stained clothing and a heavy coat. Finger nails are long and dirt appears in the bed of nails. Observation of resident #2 on 08/15/2023 at 3:30 p.m. revealed resident to be wearing the same clothing and heavy coat from the day prior. Further observation revealed finger nails to be long and grime/dirt in nail bed. Interview with resident #2 on 08/14/23 at 11:50 AM revealed that she is supposed to receive a bed bath on Tuesdays and Thursdays but that staff do not consistently bathe her like supposed to. Further interview with resident #2 revealed that she would prefer to take a shower but that the shower chair is too small for her on the unit. Resident #2 stated that she has never taken a shower and that the last bath she received was on 08/10/2023. Interview with S9CNA on 08/15/2023 at 3:30 p.m. revealed that resident #2 does not take shower due to shower chair being too small for resident to sit in. Interview with S4LPN (Licensed Practical Nurse) on 08/15/2023 at 3:35 p.m. also confirmed that resident #2 does not get in shower on the unit due to the shower chair being too small for the resident to sit in while showering. Interview with S6CNA on 08/15/2023 at 3:40 p.m. confirmed that she did not bathe resident#2 today. She further confirmed that today is scheduled bath day for resident#2 and that she would prefer shower but unable to use to shower chair on the unit due to it being small. She further stated that resident#2 does not believe bed bath cleans her completely. Interview with S3LPN/Memory Care Unit Manager on 08/16/2023 at 8:00 a.m. revealed that she was unaware that the shower chair was too small for resident#2 to use. Further interview with S3LPN/Memory Care Unit Manager revealed that there are other shower rooms and chairs in the facility that would accommodate resident#2.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and record reviews, the facility failed to ensure that residents receive services with reasonable accommodation of resident needs and preferences for 6 (#80, #1, #2,...

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Based on observations, interviews, and record reviews, the facility failed to ensure that residents receive services with reasonable accommodation of resident needs and preferences for 6 (#80, #1, #2, #76, #92, #93) of 6 residents (#80, #1, #2, #76, #92, #93) residents by failing to provide residents with proper utensils to consume meals. Findings: Resident #80 Observation of the morning meal on 08/14/2023 at 8:59 a.m. revealed resident #80 was provided only a spoon for the meal. Interview on 08/14/2023 at 10:30 a.m. with Resident #80's family member revealed he had complained regarding utensils provided to residents on the memory unit. He reported that he comes frequently to assist resident #80 with meals and dietary only provided a plastic spoon with meals. He further reported it was impossible to cut up meat and other items without a knife and fork. Interview on 08/14/2023 at 1:15 p.m. with S5LPN (Licensed Practical Nurse) confirmed that residents are only given a spoon to eat meals. S5LPN reported that was problematic at time not having the correct utensils. S5LPN revealed staff will have to leave the unit and get utensils to cut meat and food items for residents. S5LPN reported Resident #80 did not have any issue with safety using a knife and fork. Interview on 08/16/2023 at 8:00 a.m. with S3LPN/memory care unit manager, revealed dietary should provide residents with the appropriate cutlery for all meals. She was only aware of one resident on unit that would require monitoring using utensils safely with meals and no issues with other residents safely using utensils with their meals. Resident #1 Observation on 08/14/2023 at 9:00 a.m. of morning meal revealed resident #1 was provided a spoon only. The breakfast meal consisted of eggs, bacon, and biscuit with condiments. Resident #1 appeared to have difficulty attempting to cut bacon with spoon. Resident #1 was also observed to have difficulty spreading condiments with spoon. Observation on 08/14/2023 at 1:11 p.m. of lunch meal revealed Resident #1 was provided a spoon only with meal. Meal consisted of meatloaf, mashed potatoes with gravy, creamed corn, baked cinnamon apple slices, and dinner roll. Resident #1 was observed to have difficulty spreading margarine with spoon and cutting up meat. Interview on 08/14/2023 at 1:15 p.m. with S5LPN confirmed that residents are only given a spoon with meals. S5LPN revealed staff have to leave unit and go and get cutlery to cut foods. Observation on 08/16/2023 at 12:20 p.m. revealed resident #1 was given a spoon only for lunch meal. An interview with Resident #1 at this time revealed that he would also like a knife and fork with his meal to assist with cutting food and eating. Resident #2 Observation on 08/14/2023 at 9:10 a.m. of morning meal revealed Resident #2 was provided a spoon only. The breakfast meal consisted of eggs, bacon, and biscuit with condiments. Resident appeared to have difficulty attempting to cut bacon with spoon. Resident was also observed to have difficulty spreading condiments with spoon. Interview on 08/14/2023 at 12:20 p.m. with Resident #2 revealed that she would like a knife and fork also with her meal to assist with cutting food and eating. Observation on 08/14/2023 at 1:13p.m. of lunch meal revealed Resident #2 was provided a spoon only with meal. The lunch meal consisted of meatloaf, mashed potatoes with gravy, creamed corn, baked cinnamon apple slices, and dinner roll. Resident was observed to have difficulty spreading margarine and cutting up meat with spoon. Interview on 08/14/2023 at 1:15 p.m. with S5LPN confirmed that residents are only given a spoon with meals. S5LPN revealed staff have to leave unit and go and get cutlery to cut foods. S5LPN further revealed that Resident #2 has not displayed any concerns inappropriate use of utensils. Observation on 08/16/2023 at 12:20 p.m. revealed resident #2 was given a spoon only with lunch meal. Interview on 08/16/2023 at 3:15 p.m. with S5LPN revealed that all residents were given spoon only for lunch meals on 08/16/2023 also. Resident #76 Observation on 08/14/2023 at 9:10 a.m. of morning meal revealed Resident #76 was provided a spoon only. Breakfast meal consisted of eggs, bacon, and biscuit with condiments. Resident appeared to have difficulty attempting to cut bacon with spoon. Resident was also observed to have difficulty spreading condiments with spoon. Observation on 08/14/2023 at 1:13 p.m. of lunch meal revealed Resident #76 was provided a spoon only with meal. Lunch meal consisted of meatloaf, mashed potatoes with gravy, creamed corn, baked cinnamon apple slices, and dinner roll. Resident was observed to have difficulty spreading margarine with spoon and cutting up meat. Interview with Resident #76 on 08/14/2023 at 1:13 p.m. revealed that she would also like a knife and fork with her meal to assist with cutting food and eating. Interview on 08/14/2023 at 1:15 p.m. with S5LPN confirmed that residents are only given a spoon with meals. S5LPN revealed that staff have to leave unit and go and get cutlery to cut foods. S5LPN revealed that Resident #76 has not displayed any concerns with inappropriate use of utensils. Resident #92 Observation on 08/14/2023 at 9:00 a.m. of morning meal revealed Resident #92 was provided a spoon only. Meal consisted of eggs, bacon, and biscuit with condiments. Resident appeared to have difficulty attempting to cut bacon with spoon. Resident was also observed to have difficulty spreading condiments with spoon. Observation on 08/14/2023 at 1:11 p.m. of lunch meal revealed Resident #92 was provided a spoon only with meal. The lunch meal consisted of meatloaf, mashed potatoes with gravy, creamed corn, baked cinnamon apple slices, and dinner roll. Resident was observed to have difficulty spreading margarine with spoon and cutting up meat. Interview on 08/14/2023 at 1:15 p.m. with S5LPN confirmed that residents are only given a spoon with meals. S5LPN revealed that staff have to leave unit and go and get cutlery to cut foods. S5LPN revealed that Resident #92 has not displayed any concerns with inappropriate use of utensils. Observation on 08/16/2023 at 12:20 p.m. revealed resident #92 was given a only a spoon with lunch meal. Interview on 08/16/2023 at 12:20 p.m. with resident #92 at this time revealed that she would also like a knife and fork with her meal to assist with cutting food and eating. Resident #93 Observation on 08/14/2023 at 09:00 a.m. of morning meal revealed Resident #93 was provided a spoon only. Meal consisted of eggs, bacon, and biscuit with condiments. Resident appeared to have difficulty attempting to cut bacon with spoon. Resident was also observed to have difficulty spreading condiments with spoon. Observation on 08/14/2023 at 1:11 p.m. of lunch meal revealed Resident #93 was provided a spoon only with meal. Meal consisted of meatloaf, mashed potatoes with gravy, creamed corn, baked cinnamon apple slices, and dinner roll. Resident was observed to have difficulty spreading margarine and cutting up meat with the spoon. Interview with resident #93 on 08/14/2023 at 1:11 p.m. revealed that she would also like a knife and fork with her meal to assist with cutting food and eating. Interview on 08/14/2023 at 1:15 p.m. with S5LPN confirmed that residents are only given a spoon with meals. S5LPN revealed that staff have to leave unit and go and get cutlery to cut foods. S5LPN revealed that Resident #93 has not displayed any concerns with inappropriate use of utensils. Interview on 08/16/2023 at 8:00 a.m. with S3LPN/memory care unit manager, revealed dietary should provide residents with the appropriate cutlery for all meals. She was only aware of one resident on unit that would require monitoring using utensils safely with meals and no issues with other residents safely using utensils with their meals. On 08/16/2023 at 3:30 p.m. Surveyor informed S1Administrator, S2DON (Director of Nursing), and S18 Corporate Nurse that above residents were still only being provided with a spoon with meals.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews, the facility failed to ensure 1(#78) of 1 (#78) resident reviewed for limit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews, the facility failed to ensure 1(#78) of 1 (#78) resident reviewed for limited range of motion received appropriate treatment and services to prevent further decrease in range of motion by failing to apply hand splint daily as ordered. Findings: Review of the medical record for resident #78 revealed an admission date of 11/05/21 with diagnosis of major depressive disorder, cannabis abuse, hypertension, urinary tract infection, other bipolar disorder, post-traumatic stress disorder, Schizophrenia, seizures, chronic obstructive pulmonary disease, and nutritional deficiency. Review of the quarterly Minimum Data Set, dated [DATE] revealed the Resident has a BIMS score of 6 which indicates cognitive impairment. Further review revealed the Resident had a range of motion limitation impairment to the right upper extremities. Review of the Nurses notes dated 5/14/23 at 1:00 p.m., resident has old CVA (cerebral vascular accident) with right sided weakness. Wears hand splint related to contractures of the hand. 08/14/23 11:35 a.m., observation revealed the resident #78 has a contracture to the right hand without splint or hand roll in place. 08/14/23 11:34 a.m., observations revealed resident #78 sitting up on the side of the bed with a contracture to the right hand with no splint or hand roll in place. 08/15/23 9:20 a.m., observation revealed resident #78 ambulating in the hallway with no splint or hand roll to the right hand. 08/15/23 1:50 p.m., observation revealed resident #78 sitting up on her bed with no handroll or splint in place. 08/16/23 8:30 a.m., observation revealed resident #78 was lying in bed dressed, with no handroll or splint in place. An interview was conducted on 08/16/23 at 8:35a.m., with S12LPN ( Licensed Practical Nurse) she stated resident #78 has a splint that should be worn each day to the right hand. An interview was conducted on 8/16/23 at 8:40 a.m. with S11CNA (Certified Nursing Assistant) who stated the resident has a splint that she is supposed to wear each day, requested documentation in regards to it being placed on the resident and S11CNA confirmed there is no documentation. An interview was conducted on 8/16/23 at 3:45p.m., with S1Administrator and S2DON (Director of Nursing) who confirmed resident #78 should have a splint to her right hand as ordered.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure the residents environment remained as free o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure the residents environment remained as free of accident hazards as possible for 14 residents (#2,#92,#53,#17,#80,#69,#98,#51,#59,#58,#76,#71,#93,#1) reviewed for accident hazards as evidenced by failing to ensure the water temperature in the resident bathroom sinks remained under 120 degrees Fahrenheit and 2) failing to ensure environment on the locked unit does not have sharps accessible to residents identified as self-injurious (#1). Findings: On 08/14/23 at 4:16 p.m. water temperature in resident #51's bathroom (room a) revealed it was 137.5 degrees farenheit. On 08/15/23 at 3:04 p.m. interview with resident #34 who resides in the room a with resident #51 and has a BIMS score of 15 (indicating she is cognitivley intact) said resident #34 does go in the bathroom to use it. On 8/16/23 at 3:06 p.m. record review for resident #51 revealed a quarterly MDS dated [DATE] and indicated a BIMS of 99 indicating 4 or more items were scored as zero because the resident chose not to answer or gave nonsensical responses. Review of the Memory Care Unit policy revealed following: designated to meet the special needs of those with Alzheimer's or Dementia-Diagnosis of Alzheimer's, Dementia and /or any cognitive impairment conditions as deemed appropriately by a physician\. Observations on 08/14/2023 at 2:20 p.m. of the Memory Care Unit revealed the following residents ambulating without staff assistance on the unit. #2, #92, #53, #17, #80, #69, #98, #59, #58, #76, #71, #93, #1. The above residents were observed ambulating in day room and in and out of bedrooms. Interview on 08/14/2023 at 2:30 p.m. with S5LPN (Licensed Practical Nurse) revealed that all residents on the Memory Care Unit have Dementia or a type of cognitive impairment and require assistance with all activities of daily living. On 08/14/2023 at 4:10 p.m., water temperatures were measured in the bathroom sinks and confirmed with S10Maintenance. Water temperatures were as followed: Bathroom faucet in Room b- 139F Bathroom faucet in Room c- 138F Bathroom faucet in Room d- 136F Bathroom Faucet in Room e- 139F Bathroom Faucet in Room f- 138F Bathroom Faucet in Room g- 139F Bathroom Faucet in Room h- 138F Bathroom Faucet in Room i- 138F Bathroom Faucet in Room j- 138F Bathroom faucet in Room k- 138F Bathroom faucet in Room l- 139F On 08/14/2023 at 4:25 p.m., an interview was conducted with S10Maintenance. He stated the water temperatures should not go over 120F. He further stated that he checked the water temps this morning and recorded a temperature of 112F for the 100 hall/memory care unit. On 08/14/2023 at 4:30 p.m, an interview was conducted with S1Administrator. S1Administrator was notified of the findings. S1Administrator confirmed the water temperature in the resident bathrooms should not go over 120F. S1Administrator stated the water temperature should be adjusted if it exceeded 120F. On 08/15/2023 at 9:00 a.m.S1Administrator confirmed that 13 residents of the 21 residents on the memory care unit could potentially assess bathroom faucets. 2. Observation on 08/14/2023 at 10:23 a.m. of resident #1 bathroom (room f) revealed toiletry kit next to sink with disposable razor observed and assessible. Observation on 08/15/2023 and 08/16/2023 revealed the razor was still present and accessible to resident #1. Interview with S3LPN/Memory Care Unit Manager on 08/16/2023 at 8:30 a.m. confirmed that the razor was still present and accessible to resident #1 and that razors/sharps should not be available on the unit for residents' to access. On 08/16/2023 at 3:30 p.m., S1 Administrator, S2 Director of Nursing and S18 Corporate Registered Nurse were notified of accident hazards of hot water and sharps accessible in resident #1 room.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to ensure that pain management is provided to residents wh...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to ensure that pain management is provided to residents who require such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences for 1 of 1 (#12) resident investigated for pain management. The facility had 102 residents in the facility. Findings: On 08/14/23 at 10:22 a.m. surveyor was standing in hallway and heard resident #12 screaming out in pain. Surveyor walked in resident #12 room and staff were turning resident. Observation revealed resident #12 was in pain from the movement and was asking for staff to stop. Further observation revealed resident #12 had a long arm cast to the right arm and staff were not supporting the right arm when turning the resident. Record review for resident #12 revealed diagnosis of Alzheimer's disease, age related osteoporosis with current pathological fracture, depression, anxiety disorder, anorexia, symbolic dysfunction, history of displaced intertrochanteric fracture of right femur, chronic pain syndrome, repeated falls, and hemiplegia of the right side following cerebral vascular accident. Review of the quarterly MDS dated [DATE] revealed a BIMS of 9 indicating moderate cognitive impairment. Review of the a Physician order dated 07/21/23 for shoulder immobilizer at all times, long arm cast for 4 weeks with a stop date of 08/18/23 and physical therapy, occupational therapy and speech therapy to evaluate and treat as indicated. Review of the August 2023 medication orders revealed the following medications were ordered for pain: Percocet 10-325 milligrams (mg) give 1 tab by mouth every 6 hours as needed for chronic pain. Tylenol Extra Strength 500mg give 2 tabs by mouth three times a day and Neurontin 300mg 1 tab by mouth three times a day. Review of orders written 07/17/23 revealed to leave splint in place, check skin integrity to right extremity every shift, circulation checks to right upper arm every shift and to make sure resident is a 2 person assist with activity of daily living (ADL) care. Review of the progress note dated 07/17/23 revealed resident #12 was seen at the request of the nurse who reports patient has complained of right shoulder and arm pain. Obtained x-ray images which revealed the humerus was broken and a referral to the orthopedic physician was made. Review of the imaging results revealed: arthroplasty hardware appears intact. Degenerative changes are noted about the acromioclavicular joint and glenoid margin. There is a fracture in the midshaft of the humerus at the distal aspect of the arthroplasty hardware. Review of the physician progress note dated 07/20/23 revealed resident #12 presented to the orthopedic physician with a right periprosthetic humerus fracture. General appearance no swelling or gross deformity and skin intact, neurovascular intact, capillary refill normal, pulses normal, and normal sensation. X-ray right shoulder with periprosthetic humerus fracture around internal prosthetic right shoulder joint. Non-surgical treatment, long arm cast for 4 weeks. Review of pain management evaluation tool dated 07/20/23 revealed: Pain right shoulder/arm What makes the discomfort feel better/worse? Non-movement What does the pain feel like? Feels achy Where is the discomfort located? Right arm How bad is the discomfort (pain scale rating) 6 (review of the pain scale evaluation revealed a 6 indicates severe pain). What is an acceptable level for you? 2 (mild pain) Is the discomfort worse at different times of the day? When repositioned How long does the discomfort usually last? A while Is your discomfort continuous or occasional? Occasional Has the pain changed in the last 7 days? No What have you used in the past to relieve your discomfort? Norco/Tylenol Do you feel the treatment helped in the past? Yes Did the treatment relieve all of the discomfort? Yes Review of the plan of care: Pain- pain will not limit daily activities - administer medications as ordered, pain assessment per policy, notify physician with any increasing pain trends as needed. Review of August 2023 medication administration record (MAR) revealed the following: Percocet 10-325mg tablet, give 1 tab by mouth every 6 hours as needed for chronic pain. Review of the documentation on the MAR revealed resident received the Percocet on 08/5/23, 08/08/23, 08/10/23, 08/11/23, 08/12/23, 08/13/23, and 08/14/23. Documentation on the MAR indicated the resident only received the pain medication 1 time on each of those days. Review of the August 2023 resident's narcotic usage and balance sheet for Oxycodone/APAP 10-325 (Percocet) revealed resident received the medication on: 08/6/23 at 5:00 a.m. 08/7/23 at 9:00 p.m. 08/08/23 at (unable to determine the written time on the 7 a.m.-3 p.m. shift) 08/08/23 with no time documented on the 3p.m.-11p.m. shift 08/09/23 at 9:00 a.m. 08/10/23 at 4:20 a.m. 08/11/23 at 5:00 a.m. 08/11/23 at 7:00 p.m. 08/12/23 at 5:15 a.m. 08/12/23 at 10:30 a.m. 08/12/23 at 8:00 p.m. 08/13/23 at 9:00 a.m. 08/14/23 at 6:00 a.m. 08/16/23 at 5:00 a.m. Review of the as needed (prn) medication record that indicated the date, time, medication and dose, reason given, and results for August 2023 revealed there was no documentation on the record regarding the resident's pain when the pain medication was administered and if the medication was effective. On 08/16/23 at 10:15 a.m. observation of resident #12 revealed S13 Physical Therapist (PT) was returning the resident to her room. Resident #12 was sitting up in a geri chair. Interview with S13 PT revealed resident #12 did have some discomfort to her legs and right shoulder and she felt it was from the way the resident has been laying and with slight movement to stretch legs it causes discomfort. On 08/16/23 at 11:04 a.m. interview with S5 LPN revealed resident #12 received pain medication at 5:00 a.m. She confirmed there was no documentation of the resident's pain scale or if medication was effective for the 5:00 a.m. pain medication. Further interview with S5 LPN revealed they are supposed to use the PRN Medication Record when pain medication is administered to determine where the pain is located, what the pain level is and if the medication was effective. Review of the PRN Medication Record with S5 LPN for resident #12 revealed there was no documentation on the form for when resident #12 received pain medication in August 2023. S5 LPN confirmed she administered pain medication to resident #12 on 08/08/23 and 08/09/23 and did not document the resident's pain scale or if the pain medication was effective on the prn medication log and should have. On 08/16/23 at 2:32 p.m. interview with S18 Corp. RN, S2 DON and S1 Administrator agreed the management of the resident's pain was not done, and there was no documentation of the resident's pain, location, intensity, with administration of pain medication and the effectiveness of the pain medication when administered in August 2023.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on observation, record review, and interview the facility failed to prepare food that is palatable to taste. Findings: On 08/14/23 at 08:14 a.m. interview with resident #31 said food is bad. 8...

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Based on observation, record review, and interview the facility failed to prepare food that is palatable to taste. Findings: On 08/14/23 at 08:14 a.m. interview with resident #31 said food is bad. 8/14/23 while interviewing sample resident #61 stated the food is not good and she has lost some weight. 8/15/23 at 9:10am, resident #61 was ambulating in her room with a walker. Surveyor asked how her breakfast was she stated not good at all. On 08/14/23 observation of the lunch meal revealed the following items were served to the residents: Meatloaf, mashed potatoes, gravy, creamed corn with the following alternate food choices chicken strips, rice, and sweet peas. On 08/14/23 at 12:45 p.m. a test tray was obtained with the following food choices: Meatloaf, sweet peas and mashed potatoes and gravy. 4 surveyors sampled the test tray and all agreed the meatloaf was extremely salty and unpalatable to taste.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility failed to store, prepare, distribute and serve food in accordance with professional standard for food safety by not: 1) Discarding expired milk prior to...

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Based on observation and interview the facility failed to store, prepare, distribute and serve food in accordance with professional standard for food safety by not: 1) Discarding expired milk prior to serving to residents, 2) Holding ground beef prior to cooking outside of refrigeration. Findings: On 08/14/23 at 8:15 a.m.observation of the walk in refrigerator revealed there were 4 (1/2 pint) cartons of 2% milk with an expiration date of 08/8/23 and 32 cartons of 1/2 pint 2% milk with an expiration date of 08/13/23. Observation of the milk on the serving line to be served to residents for breakfast revealed: 7 (1/2 pint) cartons of 2% milk with an expiration date of 08/13/23. On 08/14/23 at 8:40 a.m. observation of the dining room revealed Resident #43 was served 2 (1/2 pint) cartons of 2% milk with a date of 08/8/23 and Resident #30 was served 1 (1/2 pint) carton of 2% milk with a date of 08/8/23. On 08/14/23 at 8:45 a.m. interview with S17 Dietary Manager agreed the milk was expired and should not have been used. On 08/14/23 at 8:50 a.m. further observation of the kitchen area revealed there were 4 large tubes of ground beef sitting in a metal pan on rolling cart out in kitchen and not stored in refrigerator. The ground beef was still sealed and the meat was not cold to touch. Review of the package label revealed to keep refrigerated. Interview at that time with S16 Dietary agreed that was not the correct way to keep the ground beef prior to cooking and it should have been kept in the refrigerator.
Jul 2023 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to protect the residents' right to be free from sexual abuse and psych...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to protect the residents' right to be free from sexual abuse and psychosocial harm by another resident for 1 (#1) of 5 (#1, #2, #3, #4, #5) sampled residents. The actual harm resulted for Resident #1, who was cognitively impaired, on 06/20/2023 when Resident #2, who was cognitively impaired, was found on top of Resident #1 in her bed in her room. When discovered, Resident #1 stated, Help me. Help me. Resident #1 was nude from the waist down and Resident #2 was nude. Based on interview with Resident #1's responsible party (RP), the RP reported that Resident #1 wouldn't have wanted the sexual activity to happen and the sexual activity would have never been okay with her. Because this type of inappropriate, unwanted sexual contact would reasonably cause anyone to have psychosocial harm, it can be determined that the reasonable person in the resident's position would have experienced severe psychosocial harm- dehumanization, and humiliation- as a result of the sexual abuse. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a Past Noncompliance citation. Findings: Review of the facility's policy and procedure dated 10/2022 for abuse prevention revealed that the facility is committed to protecting the residents from abuse by anyone including, but not necessarily limited to: facility staff and other residents. Definitions of sexual abuse: This includes, but is not limited to sexual harassment, sexual coercion or sexual assault, or non-consensual sexual contact of any type with a resident. Review of medical record for Resident #1 revealed the [AGE] year old resident was admitted on [DATE] with diagnoses of Parkinson's disease, Alzheimer's disease, depression, anxiety, Chronic Obstructive Pulmonary Disease, dementia with behavioral disturbances, and pain. The resident's height was 61 inches and the resident weighed 133 pounds. Review of Resident #1's Quarterly Minimum Data Set, dated [DATE] revealed the resident had a BIMS (Brief Interview for Mental Status) of 10 out of 15 indicating moderately impaired cognitive skills for daily decision making. Review of Resident #1's Care Plan revealed: short term memory deficit with intermittent confusion - has to be redirected - Moderate difficulty with hearing. Review of the Resident Incident Report for Resident #1 dated 06/20/2023 at 6:25 a.m. revealed: nurse summoned to Resident #1's room by S8Whirlpool/Certified Nursing Assistant (WP/CNA). At this time nurse observed a male resident (Resident #2) standing next to her bed putting on his clothes. Review of the S5Licensed Practical Nurse (LPN) nurse's notes dated 06/20/2023 at 6:25 a.m. revealed in part: S8WP/CNA opened the door to Resident #1's room to let her know it was time for her bath. This writer heard S8WP/CNA call for someone to come to room. This writer saw Resident #2 standing by Resident #1's bed putting on his clothes. S8WP/CNA stated she saw Resident #2 lying on top of Resident #1 and Resident #1 was yelling help. Review of Resident #2's medical record revealed the [AGE] year old resident was admitted on [DATE] and discharge on [DATE] with diagnoses of undifferentiated schizophrenia and paranoid schizophrenia. The resident's height was 73 inches and the resident weighed 234 pounds. Review of Resident #2's Quarterly Minimum Data Set, dated [DATE] revealed the resident had a BIMS (Brief Interview for Mental Status) of 11 out of 15 indicating moderately impaired cognitive skills for daily decision making. During an interview on 07/24/2023 at 4:05 p.m. with S8WP/CNA, S8WP/CNA reported that Resident #1 is usually in the bed asleep when she comes in to tell her that it is time for her bath. S8WP/CNA reported on 06/20/2023 at approximately 6:15 - 6:20 a.m., she opened Resident #1's door and saw Resident #2 on top of Resident #1. She reported the covers were over them and Resident #1 was saying, Help me, help me in a normal voice. Resident #2 immediately got up. S8WP/CNA reported Resident #2 was naked and he started putting on his clothes. S8WP/CNA reported the nurse came in immediately. During an interview on 07/25/2023 at 6:54 a.m. with S5Licensed Practical Nurse (LPN), S5LPN reported on 06/20/2023 at 6:25 a.m. S5LPN saw S8WP/CNA open Resident #1's door, holler, and say somebody come in room. When S5LPN arrived at the room, S8WP/CNA told her this man was on top of this woman. S5LPN reported she saw Resident #2 by the side of Resident #1's bed with his shirt over his shoulder and putting his shorts on. S5LPN reported Resident #1 had a long sleeve shirt on and nothing else. During an interview with S2Director of Nursing (DON) and S3Clinical Operations Consultant (COC) on 07/25/2023 at 9:37 a.m., S2DON and S3COC revealed they interviewed Resident #1 with the local police. S2DON and S3COC confirmed the written statement of the interview for Resident #1 as follows: Resident #1 stated, Somebody brought me coffee this morning and he left the room. When they asked if he did touch her inappropriately, she said, No, I would remember that. When asked if anyone was in the room, she responded, There was a man in my room on top of me. He was half dressed. No shirt on. I don't remember him having a shirt on. He was jumping on top of me. I told him to get off of me. I kept moving. When asked did his penis make contact to her private parts, she stated, I don't think so. He kept telling me to be still. I had on a gown. He was big and too big for me. I kept pushing him away and he keeps coming back. My shoulders hurt. He held me down. I kept moving and he slapped me telling me to be still. I couldn't be still. He couldn't get it up couldn't get it hard to put it in. Further interview with S2Director of Nursing (DON) and S3Clinical Operations Consultant (COC) on 07/25/2023 at 9:37 a.m., S2DON and S3COC revealed they interviewed Resident #2 with the local police. S2DON and S3COC confirmed the written statement of the interview for Resident #2 as follows: Resident #2 stated he had been taking her coffee and food everyday. He stated, She was under the covers butt naked. I don't know what she had on under the cover. I don't remember saying anything to her. I pulled the cover off of her. She's a friend of mine. She pulled the covers off. She probably opened her legs. I brought cake and coffee to her. She pulled covers off and had on no clothes. She had a shirt on her. I didn't have sex with her. I didn't lay with her. I stood up. I dropped my britches. I didn't get on her. If I did, I didn't see her. My penis may have touched her, but I didn't get on her. Next door neighbor came down the hall. Asked was he on top of the resident when someone walked in the room, he said, I was on top of her. I didn't slap her or hold her down. She probably asked me to get on top of her. I don't remember her. I didn't ask her for no sex. She just moving around in the bed. I always help her. Bringing coffee and pushing around in wheelchair. During an interview with S7LPN on 07/25/2023 at 3:00 p.m., S7LPN reported she walked in Resident #1's room with S5LPN. S7LPN reported Resident #1 did not have any bottoms on and said, Help me. Review of the hospital record for Resident #1 dated 06/20/2023 at 10:13 a.m. revealed presenting complaint: patient states that there was a big man in bed with her, naked, stating to open up, open up. She stated, My head was hanging off the bed. I was trying my best to fight him off. I was on the floor at some point. My neck, back, and right hip is hurting. Triage assessment: complains of pain in scalp, buttock and neck. Awake, alert, obeys commands. Review of the physician documentation of the review of systems: neck: positive for injury or acute deformity, tenderness, of the occipital area and base of the skull, Genitourinary: positive for injury or acute deformity, Musculoskeletal/extremity: positive for injury or acute deformity, tenderness, of the right hip. The patient appears alert, awake, slightly confused. Head/face: noted is tenderness, that is mild, of the occipital area, left base of the skull, right occipital area and right base of the skull. External neck: tenderness of the occiput, left mid cervical area, right mid cervical area, and lower cervical area. Extremities: noted in the right hip: tenderness. Memory: appropriate for stated age. Further review revealed a discharge diagnosis of suspected sexual abuse. During an interview with Resident #1's responsible party (RP) on 07/26/2023 at 12:30 p.m., RP reported he was Resident #1's Power of Attorney - medical decisions included. RP reported the resident is hard of hearing. RP reported he visits pretty regular 3-4 times a week. He recalled prior to the incident pushing his mother in the wheelchair to her room, she pointed to Resident #2 and stated something to the fact that she was scared of him or concerned about him. RP acknowledged he couldn't remember the exact words. RP reported, at the time, he was thinking nothing was going to happen, She's fine. RP confirmed he regretted not addressing it at the time. RP reported when the facility reported the incident to him, he was shocked. RP reported on the way to the hospital, Resident #1 said the same story in the car and in the hospital. RP reported Resident #1 repeated the same story vividly all day. Resident #1 indicated he (Resident #2) came in the room, a big man, put her on the floor, then her head was hanging off the bed, he was humping her, and that she was fighting him off. Resident #1 was saying that her neck, back, and right hip were hurting. RP reported Resident #1 wouldn't have wanted the sexual activity to happen. The sexual activity would have never been okay with her. The sexual activity would have not be something that she would have welcomed. RP reported Resident #1 did not have good judgement for consent of care and treatment. RP reported he was told by the facility that Resident #1 was not screaming during the incident. RP reported Resident #1 had a diagnosis of Chronic Obstructive Pulmonary Disease and if she physically exerted herself, she would be short of breath. RP stated if Resident #1 was exerting herself, fighting, struggling, she wouldn't be able scream. RP reported Resident #1 was not someone who said help me all the time. An interview on 07/25/2023 at 7:23 a.m. with S6CNA (works 11 p.m. - 7 a.m.) revealed Resident #1 is really confused at night. Resident #1 will think it's morning or supper time. S6CNA reported Resident #1 would ask, Have ya'll ate yet? S6CNA confirmed Resident #1 was hard of hearing and confused. Observation of Resident #1 on 07/25/2023 at 2:25 p.m. revealed the resident was ambulating in her room. Interview with resident at this time revealed the resident was oriented x 2, pleasantly confused, and hard of hearing. The resident was asked if Resident #2 would come in her room, she stated, She would tell him to get out. Then she stated, No men in here. Resident #1 did not remember the incident with Resident #2 at this time. An interview with S1Administrator (Adm), S2DON, and S3COC on 07/26/2023 at 3:30 p.m. confirmed the incident between Resident #1 and Resident #2 occurred on 06/20/2023 at 6:25 a.m. Further interview with S1Adm, S2DON, and S3COC confirmed there was no evidence that Resident #1 verbally consented to the sexual activity. Review of the facility's Quality Assurance and Performance Improvement (QAPI) Plan for the 06/20/1023 incident involving Resident #1 and Resident #2 revealed the following: Problem Identified: Resident #1 versus Resident #2 Audits: Resident #2 placed on 1 on 1 at this time; Resident #1 placed on observation monitoring. Assessment: S8WP/CNA went to Resident #1's room, as she was attempting to enter her room, Resident #2 was noted to be on top of Resident #1 without any pants on, S8WP/CNA alerted the nurse, Resident #2 got off of Resident #1 pulled his pants up and nurse informed him to go to his room, Resident #1 was immediately assessed for injuries. No injuries were present, no bleeding bruising or swelling noted of the vaginal area or skin to the upper and lower body. The resident was not tearful, anxious, did not exhibit any change in cognition or emotion. Resident #2 was place on 1 on 1 with staff. Medical Doctor was notified as well as Resident #1's Responsible Party and Resident #2's Responsible Party. Local police were notified and Assistant Police Chief came and spoke with Resident #1 and Resident #2 and got both statements separately. When the Assistant Chief interviewed Resident #1 with Resident #1's Responsible Party present, the Responsible Party stepped out in the middle of the interview. Resident #1 wanted to eat breakfast prior to going to the hospital. S1Administrator reported the incident to the appropriate state agency. Resident #1's Responsible Party carried Resident #1 in his personal vehicle to the Hospital for evaluation. Resident #2 remained 1 on 1 until his family arrived and discharged him home with them. Medical Director was notified and gave the order to discharge at the family request. The facility implemented the following plan of correction prior to State agency's entry: 1. In-serviced all staff on aggressive behaviors, understanding abuse/neglect and understanding the abuse policy well as HIPAA (Health Insurance and Accountability Act). 2. Resident #2 remained 1 on 1 at the facility until his family came and wanted to discharge him home with them. Medical Director gave the order for discharge. 3. Interviewed all residents to make sure no one had ever been touched inappropriately by any staff or resident. 4. Local police was called and Assistant Chief was present and interviewed both residents separately and made the report. 5. Resident #1's Responsible Party transported her in a personal vehicle to be evaluated at the hospital. 6. 100% skin audit performed on all cognitively impaired residents. 7. Emergency Resident Council Meeting was held. 8. S1Administrator reported to appropriate state agency. 9. Observation with Resident #1 until she transported to the hospital for evaluation, 10. Cameras are reviewed. 11. Statements from staff being obtained. 12. Obtained background check for Resident #2 and it was clear. 13. Contacted the Attorney General. 14. Requested Resident #1's medical records from the hospital. 15. PTSD (Post Traumatic Stress Disorder) form was performed immediately on Resident #1 upon return from the hospital then daily for two weeks. 16. Resident #1 was placed on 15 minute monitoring 6:00 p.m. - 6:00 a.m. for 3 days. 17. Resident #1 received body audits for 3 days. 18. Called the Sexual Assault Nurse Examiner to set up an in-service for 07/072023 at 10:00 a.m. 19. Psychiatric Nurse Practitioner examined Resident #1. 20. Resident #1 was followed up by Primary Physician on 06/27/2023. 21. Audit random employees if you saw abuse in the facility who would you report it to and when - 3 times a week for 4 weeks. 22. Audit random residents - have they been abused or seen abuse and do they feel safe - three times a week for 4 weeks. Review of the facility's above actions revealed the facility had implemented the training, monitoring, and quality control aspects by 07/21/2023.
Feb 2023 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to protect the residents' right to be free from physical abuse and psy...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to protect the residents' right to be free from physical abuse and psychosocial harm by another resident for 1 (#2) of 5(#1, #2, #3, #4, #5) sampled residents. The actual harm resulted for Resident #2, who was cognitively impaired, on 08/23/2022 when Resident #1 physically abused Resident #2 in the dining room by hitting Resident #2 with a closed hand in the mouth. Resident #2's removable dental bridge was knocked out of his mouth and he sustained a scratch on his upper lip. Resident #2 was also noted to be extremely upset and angry. It can be determined that any reasonable person would have experienced psychosocial harm as a result of the physical abuse, since a reasonable person would not expect to be treated in this manner in his own home or a health care facility. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a Past Noncompliance citation. Findings: Review of the facility policy and procedure for abuse prevention revealed that the facility is committed to protecting the residents from abuse by anyone including, but not necessarily limited to: facility staff and other residents. Definitions of abuse: willful infliction of injury with physical harm. Abuse may be resident-to-resident. Physical abuse: includes but is not limited to hitting, slapping, pinching and kicking. Review of the closed record for resident #2 revealed an admission date of 08/22/2022. Diagnoses include following: Alzheimer's disease, generalized anxiety disorder, and vascular dementia. Review of admission physician orders for resident #2 dated 08/22/2022 for medication Donepezil 10mg (milligrams), 1 tablet at bedtime for dementia. Review of the baseline care plan for resident #2 dated 08/22/2022 revealed: cognition - confused with elopement risk and behavior concerns - not easily redirected, wanders, combative at times, redirect behavior and monitor whereabouts every 2 hours. Review of the medical record for resident #1 revealed an admit date of 11/24/2021 with diagnoses of schizoaffective disorder, hypertension, convulsions, other stimulant use, mild intellectual disabilities, and violent behavior. Review of the Minimum Data Set for resident #1 dated 06/28/2022 revealed resident #1 had severely impaired cognitive skills for daily decision making. Review of the care plan for resident #1 revealed: Behavior concerns - diagnoses -schizoaffective disorder and intellectually disabled. Further review of the interventions revealed: redirect negative behaviors, reinforce positive behaviors, and psychotropic medications - Risperdal, Klonopin, Benztropine, Vimpat. Review of the physician orders for August 2022 revealed resident #1 was receiving Ativan 1 mg at bedtime, Vimpat 200 mg 1 tab twice a day, Ativan 0.5 mg at bedtime, Risperdal 1 mg everyday, Valproic acid 250 mg 2 tabs (500 mg) two times a day, Keppra 750 mg 2 tabs (1500 mg) twice a day, Benztropine 1 mg twice daily and Valtoco 20 mg nasal spray 1 spray (10mg/spray) each nostril prn seizures. Review of incident report for resident #2 dated 08/23/2022 at 3:31 p.m. revealed S3 Therapy Worker observed resident #2 approaching resident #1 in the dining area and asking him a question. At this time, resident #1 told resident #2 get out of my face and then hit resident #1 with closed hand in the mouth. No injuries were noted and both residents were separated immediately. Resident #2 was assessed for injuries, physician and responsible party notified. Review of nursing note for resident #2 dated 08/23/2022 at 4:48 p.m. revealed at approximately 3:31 p.m. it was observed by a therapy worker that this resident walked up to another resident asking him a question and the other male resident punched him in the face, hitting him in the mouth knocking his bridge out. The two residents were immediately separated. Resident #2 was extremely upset but easily calmed down at this time. He reinserted his bridge without any difficulty. No injury noted, physician and responsible party notified. Review of nursing note dated 08/23/2022 at 5:40 p.m. revealed resident #2 had a small scratch noted to top of his lip, area cleaned with normal saline and gauze. No complaint of pain noted. Interview on 01/31/2023 at 3:00 p.m. with S3Therapy Worker revealed that she witnessed incident involving resident #1 hitting resident #2. S3Therapy Worker revealed that she had another resident with her in the dining area on 08/23/2022 at approximately 3:31 p.m. and observed resident #2 walk up to resident #1 in close proximity to his personal space and was talking nonsensical, mumbling comments directed at resident #1. S3Therapy Worker then observed resident #1 step back and state to resident #2, get out of my face. Then resident #1 struck resident #2 in upper lip area with his fist. She further observed when resident #1 hit resident #2 that resident #2 dental bridge came out of his mouth. She stated that staff quickly came and separated residents without further incident. She reported that she did not see any bleeding or additional injuries to resident #2. Interview on 02/01/2023 at 9:35 a.m. with S2 DON (Director of Nursing) confirmed that resident #1 did hit resident #2 in the mouth on 08/23/2022 at approximately 3:31 p.m. She reported that she assessed resident #2 and observed small scratch on upper lip as result of incident. She further stated no additional injuries were observed. Review of interdisciplinary progress note dated 08/23/2022 from S1 Administrator revealed that she heard a loud commotion in the facility and went to check it out. Resident #2, new resident that came from home, and resident #1 had caused the loud commotion. Further review of progress note revealed as S1 Administrator approached the incident, resident #2 was screaming he f_____g hit me - he is a lunatic. Review of progress note also revealed that resident #2 commented to staff gathered around y'all get out of my house. Redirected resident #2 to my office without difficulty. When asked resident #2 what happened, he stated that he walked up to resident #1 who told him to get out of his face. Further review of progress note revealed S3Therapy Worker witnessed the event and confirmed that Resident #1 hit resident #2 in his top lip area. Resident #2 was noted to get in the personal space of resident #1. Resident #1 did not feel unsafe and he was not complaining of any pain. Interview on 02/01/2023 at 10:45 a.m. with S1 Administrator confirmed that resident #2 was hit by resident #1 on 08/23/2022 at approximately 3:31 p.m. Review of the facility's QAPI (Quality Assurance and Performance Improvement) Plan for the facility revealed: Problem identified: resident to resident incident (resident #1, resident #2) Audits: every hour monitoring for 24 hours for behaviors Assessment: resident #1 and resident #2 on 08/23/2022 an incident occurred between the two residents. They were immediately separated. Resident #1 was placed on 1:1 and sent to an inpatient psych hospital. Resident #2 was placed 1:1 and easily redirected. Resident #2 had no negative outcome from the incident due to not requiring medical attention or deficits from the incident and the resident felt safe in the facility. Family had no concerns over the incident. Facility's conclusion: 1. In-serviced all staff on aggressive behaviors, understanding abuse/neglect and understanding the abuse policy. 2. After resident #1 returned to the facility on [DATE], he was placed on every 1 hour visuals x 24 hours. Medications were adjusted by psych nurse practitioner. 3. Updated pocket care guide to reflect behaviors and care plan. 4. Continue behavior monitoring due to psychotropic medication management. 5. Continue working with pharmacist, primary care physician, and psych nurse practitioner with medication management. 6. Behavior management committee with IDT (Interdisciplinary team) members to review behavior and psychotropic medication, monitoring record, behavior intervention record, new behaviors causing negative outcome, intervention without medication, review medical causes, any family concerns about behaviors, and previous failures of medications. Facility's summary of findings: After further review, resident #1 has resided at nursing home since 11/21/2021, resident has remained in the facility without any incident for 8 months prior to the incident on 08/23/2022. Resident had one resident to resident incident. The resident to resident incident occurred on 08/23/2022 when another resident was approaching resident #1. Resident #2 was saying something to him, unfortunately, staff was too far back to hear what other resident was saying. But resident #1 could be heard saying, Get out of my face. While in turn, resident #1 swung with a closed fist in a forward motion making physical contact with resident #2's mouth. Both residents were immediately separated. Resident #2 was immediately assessed by nursing staff. Resident #1 was taken to his room and assessed by nursing staff with no injuries. Resident #1 was placed 1:1 and physician was notified with new order to send resident out for psychiatric treatment. Physician notified for resident #2 every 2 hour monitoring was put in place. Resident #2 was brought to Administrator's office, resident noticed to have a scratch to his upper lip. The scratch was cleansed with wound cleanser and patted dry. Resident #2 was easily redirected, mood calm with no distress noted. S1Administrator opened a SIMS (Statewide Incident Management System) report on 08/23/2022 and began an investigation about the incident involving resident #1 and resident #2. Review of the facility's above actions revealed the facility had implemented the training, monitoring, and quality control aspects by 09/03/2022 and were continuing to monitor behavior aspects of the residents as of this survey.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • 20 deficiencies on record, including 2 serious (caused harm) violations. Ask about corrective actions taken.
  • • $17,502 in fines. Above average for Louisiana. Some compliance problems on record.
Bottom line: Mixed indicators with Trust Score of 63/100. Visit in person and ask pointed questions.

About This Facility

What is Willow Ridge,Llc's CMS Rating?

CMS assigns WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Louisiana, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Willow Ridge,Llc Staffed?

CMS rates WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 48%, compared to the Louisiana average of 46%.

What Have Inspectors Found at Willow Ridge,Llc?

State health inspectors documented 20 deficiencies at WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC during 2023 to 2025. These included: 2 that caused actual resident harm and 18 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Willow Ridge,Llc?

WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by NORBERT BENNETT & DONALD DENZ, a chain that manages multiple nursing homes. With 120 certified beds and approximately 109 residents (about 91% occupancy), it is a mid-sized facility located in ARCADIA, Louisiana.

How Does Willow Ridge,Llc Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC's overall rating (4 stars) is above the state average of 2.4, staff turnover (48%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Willow Ridge,Llc?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Willow Ridge,Llc Safe?

Based on CMS inspection data, WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Louisiana. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Willow Ridge,Llc Stick Around?

WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC has a staff turnover rate of 48%, which is about average for Louisiana nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Willow Ridge,Llc Ever Fined?

WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC has been fined $17,502 across 2 penalty actions. This is below the Louisiana average of $33,254. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Willow Ridge,Llc on Any Federal Watch List?

WILLOW RIDGE NURSING AND REHABILITATION CENTER,LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.