NORTHWEST LOUISIANA VETERANS HOME

3130 ARTHUR RAY TEAGUE PARKWAY, BOSSIER CITY, LA 71112 (318) 741-2763
Government - State 8 Beds STATE OF LOUISIANA DEPARTMENT OF VETERANS AFFAIRS Data: November 2025
Trust Grade
70/100
#93 of 264 in LA
Last Inspection: June 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

The Northwest Louisiana Veterans Home has received a Trust Grade of B, indicating it is a good option, though not the best available. It ranks #93 out of 264 facilities in Louisiana, placing it in the top half, but #4 out of 9 in Bossier County suggests there are three better local alternatives. Unfortunately, the facility's trend is worsening, with the number of issues increasing from 2 in 2024 to 4 in 2025. While the staffing turnover is impressively low at 0%, indicating that staff members are committed and familiar with residents, the facility has received some concerning findings. For instance, it was noted that three residents were given psychotropic medications without proper consent, and there were failures to provide information on advance directives to multiple residents, which raises questions about communication and consent practices. Overall, while there are strengths in staffing, the increasing issues and specific incidents highlight the need for careful consideration.

Trust Score
B
70/100
In Louisiana
#93/264
Top 35%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
2 → 4 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Louisiana facilities.
Skilled Nurses
○ Average
RN staffing data not reported for this facility.
Violations
○ Average
6 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★☆☆
3.0
Overall Rating
☆☆☆☆☆
0.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 2 issues
2025: 4 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

3-Star Overall Rating

Above Louisiana average (2.4)

Meets federal standards, typical of most facilities

Chain: STATE OF LOUISIANA DEPARTMENT OF VE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 6 deficiencies on record

Jun 2025 4 deficiencies
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0552 (Tag F0552)

Could have caused harm · This affected multiple residents

Based on record reviews and interviews the facility failed to ensure residents and/or residents' RP (Responsible Party) were informed of the risks, benefits and side effects of psychotropic/antipsycho...

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Based on record reviews and interviews the facility failed to ensure residents and/or residents' RP (Responsible Party) were informed of the risks, benefits and side effects of psychotropic/antipsychotic medications for 3 (#4, #5 and #7) of 5 (#3, #4, #5, #7 and #160) residents reviewed for unnecessary medications. Findings: Resident #4 Review of Resident #4's medical record revealed an admission date of 03/28/2025 with diagnoses which included metabolic encephalopathy and anxiety disorder. Review of Resident #4's physician orders revealed Resident #4 received the psychotropic medication Vistaril 25 mg (milligram) po (by mouth) q (every) 6 hours prn (as needed) for anxiety. Further review of Resident #4's medical record failed to reveal documentation of a consent for the use of psychotropic medication. During an interview on 06/18/2025 at10:40 a.m., S5Skilled Unit Manager acknowledged Resident #4 did not have a consent in place for the use of Vistaril and should have. Resident #5 Review of Resident 5's medical record revealed an admission date of 06/03/2025 with diagnoses which included unspecified dementia, major depressive disorder and anxiety disorder. Review of Resident #5's physician orders revealed Resident #5 received the antipsychotic medication Zyprexa 5 mg po q hs (hour of sleep). Further review of Resident #5's medical record failed to reveal documentation of a consent for the use of antipsychotic medication. During an interview on 06/17/2025 at 2:10 p.m., S2DON (Director of Nursing) acknowledged Resident #5 did not have a consent in place for the use of Zyprexa and should have. During an interview on 06/18/2025 at 8:43 a.m., S2DON confirmed Resident #5 and/or RP had not been provided education in advance on the risks and benefits of taking Zyprexa. Resident #7 Review of Resident 7's medical record revealed an admission date of 04/02/2025 with diagnoses which included type 2 diabetes and anxiety disorder. Review of Resident #7's physician orders revealed Resident #7 received the psychotropic medication Lexapro 10 mg po q day for anxiety disorder. Further review of Resident #7's medical record failed to reveal documentation of a consent for the use of psychotropic medication. During an interview on 06/18/2025 at 8:43 a.m., S2DON confirmed Resident #7 and/or RP had not been provided education in advance on the risks and benefits of taking Lexapro. S2DON further confirmed a consent had not been obtained upon admission to the skilled unit and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected multiple residents

Based on record reviews and interview the facility failed to ensure residents were provided information regarding formulation of an Advance Directive upon their admission for 5 (#3, #4, #5, #7 and #60...

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Based on record reviews and interview the facility failed to ensure residents were provided information regarding formulation of an Advance Directive upon their admission for 5 (#3, #4, #5, #7 and #60) of 6 initial pool residents. Findings: Resident #3 Review of Resident #3's medical record revealed an admission date of 03/27/2025. Review of Resident #3's medical record failed to reveal documentation that Resident #3 and/or Resident #3's representative received information regarding advance directives. Resident #4 Review of Resident #4's medical record revealed an admission date of 03/28/2025. Review of Resident #4's medical record failed to reveal documentation that Resident #4 and/or Resident #4's representative received information regarding advance directives. Resident #5 Review of Resident #5's medical record revealed an admission date of 06/23/2025. Review of Resident #5's medical record failed to reveal documentation that Resident #5 and/or Resident #5's representative received information regarding advance directives. Resident #7 Review of Resident #7's medical record revealed an admission date of 04/02/2025. Review of Resident #7's medical record failed to reveal documentation that Resident #7 and/or Resident #7's representative received information regarding advance directives. Resident #60 Review of Resident 60's medical record revealed an admission date of 06/07/2025. Review of Resident #60's medical record failed to reveal documentation that Resident #60 and/or Resident #60's representative received information regarding advance directives. During an interview on 06/17/2025 at 3:00 p.m., S4Assistant Administrator acknowledged Residents #3, #4, #5, #7 and #60 were not provided written information regarding the formulation of an Advance Directive and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0605 (Tag F0605)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to ensure a resident with an order for psychotropic medication as needed (PRN) was not subjected to chemical restraints for 1 (#4) of 5 (#3, ...

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Based on record review and interviews, the facility failed to ensure a resident with an order for psychotropic medication as needed (PRN) was not subjected to chemical restraints for 1 (#4) of 5 (#3, #4, #5, #7 and #160) residents reviewed for unnecessary medications. The facility failed to ensure Resident #4's PRN order for psychotropic medication was limited to 14 days. Findings: Review of Resident #4's medical record revealed an admission date of 03/28/2025 with diagnoses which included metabolic encephalopathy and anxiety disorder. Review of Resident #4's physician orders revealed an order dated 03/31/2025 for Vistaril (a medication used to treat the symptoms of anxiety) 25 mg (milligram) po (by mouth) q (every) 6 hours prn for anxiety without a stop date. Review of Resident #4's June 2025 MAR (Medication Administration Record) revealed in part, Resident #4 received Vistaril on 06/01/2025 at 7:57 a.m., 06/05/2025 at 7:51 a.m., 06/06/2025 at 3:50 p.m., 06/10/2025 at 5:57 p.m. and 06/14/2025 at 5:43 p.m. During an interview on 06/18/2025 at 9:00 a.m., S5Skilled Unit Manager acknowledged Resident #4 had an order in place for prn Vistaril which did not have a stop date. During an interview on 06/18/2025 at 9:30 a.m., S2DON (Director of Nursing) acknowledged Resident #4 had an order for prn Vistaril for anxiety greater than 14 days and did not have a stop date.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected multiple residents

Based on record review, observations, and interview, the facility failed to ensure correct use and maintenance of bed rails by ensuring residents were assessed for the risk of entrapment from bed rail...

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Based on record review, observations, and interview, the facility failed to ensure correct use and maintenance of bed rails by ensuring residents were assessed for the risk of entrapment from bed rails, and failing to obtain an informed consent from resident or resident representative prior to installation for 1 (#60) out of 1 (#60) resident reviewed for accidents. Findings: Review of the facility's Restraint Policy with a revision date of 06/2024 revealed the following: 3. Residents must be assessed for use of appropriate restraint/safety device to meet their particular needs. An assessment of the use of bed rails may also be needed if half, three-quarter, or full bedrails are being used. Enablers such as rails may be used for aiding in turning and repositioning, assisting with transfers and providing a feeling of comfort and security for the resident. The side rails should not limit the resident's movement in and out of bed. Review of Resident #60's medical record revealed an admit date of 06/07/2025 with diagnoses of but not limited to generalized anxiety disorder, muscle weakness, repeated falls, essential hypertension, gastric reflux disease, dementia, dysphagia, anemia, age-related physical debility, and history of fracture of right femur. Observation on 06/16/2025 at 8:30 a.m. revealed Resident #60 in bed with side rails raised at head of bed. Observation on 06/17/2025 at 1:00 p.m. revealed Resident #60 in bed with side rails up at the head of bed. Review of Resident #60's MDS (minimum data set) dated 06/06/2025 revealed Resident #60 had a BIMS (brief interview mental status) score of 5 indicating severely impaired cognition. Review of Resident #60's medical record failed to reveal an assessment for risk of entrapment from bed rails and a signed consent for bed rails prior to installation had been done. During an interview on 06/18/2025 at 10:00 a.m. S5 Skilled Unit Manager confirmed Resident #60 had side rails in use and did not have an assessment for risk of entrapment and a signed consent for side rail use prior to bed installation.
Apr 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure a Physician/Nurse Practitioner (NP) or Resident Representativ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure a Physician/Nurse Practitioner (NP) or Resident Representative was notified after a resident had an in-house code and was transferred to the emergency room (ER) for 1 (Resident #1) of 3 (Resident #1, #2, and #3) sampled residents. Findings: Review of the facility's LDVA (Louisiana Department of Veteran Affairs) Veteran and Resident Manual dated 10/07/2022 revealed in part: I. Notification of changes: i. facility management must immediately inform the veteran's/resident's legal representative or an interested family member when there is: b. a significant change in the veteran's/resident's physical, mental, or psychosocial status (e.g. (for example), a deterioration in health, mental or psychosocial status in either life-threatening conditions or clinical complications); d. a decision to transfer or discharge the veteran/resident from the facility. Review of Resident #1's Medical Record revealed an admit date of 01/22/2024 with the following diagnoses, in part: acute respiratory failure with hypoxia, type 2 diabetes, major depressive disorder, anxiety disorder, pancreatic mass, and other pulmonary embolism. Review of Resident #1's Medical Record failed to reveal a Physician/NP or Resident Representative had been notified of Resident #1's in-house code and transfer to ER on [DATE]. During a telephone interview on 04/09/2024 at 2:00 p.m., Resident #1's Representative reported family was not notified Resident #1 coded and was sent to ER on [DATE]. During an interview on 04/09/2024 at 4:45 p.m., S3ADON (Assistant Director of Nursing), acknowledged the facility had not notified Resident #1's Representative of the code and transfer to ER and should have. During an interview on 04/11/2024 at 8:00 a.m., S2DON (Director of Nursing) verified documentation of notification of change could not be located in Resident #1's Medical Record. S2DON acknowledged Resident #1's Representative and Physician/NP should have been notified. During an interview on 04/11/2024 at 9:00 a.m., S1Administrator acknowledged Resident #1's Representative or Physician had not been notified of the change in condition and should have been notified. During an interview on 04/11/2024 at 2:15 p.m., S5NP could not confirm she had been notified of Resident #1 having been transferred to the ER on [DATE].
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on record reviews and interviews, the facility failed to ensure services provided by the facility met professional standards of quality. The facility failed to ensure Nursing staff accurately do...

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Based on record reviews and interviews, the facility failed to ensure services provided by the facility met professional standards of quality. The facility failed to ensure Nursing staff accurately documented glucose checks for 1 (Resident #1) of 3 (Resident #1, #2, and #3) sampled residents. Findings: Review of the facility's Blood Glucose Monitoring policy with a revision date of 05/11/2023 revealed in part: I. Purpose: to provide a policy for accurate and timely monitoring of blood glucose levels. F. Blood Sugar Testing: Document results on the Medication Administration Record (MAR) . Review of Resident #1's Medical Record revealed an admit date of 01/22/2024 with the following diagnoses, in part: acute respiratory failure with hypoxia, type 2 diabetes, major depressive disorder, anxiety disorder, pancreatic mass, and other pulmonary embolism. Review of Resident #1's Physician orders revealed an order dated 01/23/2024, which read in part: Humulin R to house sliding scale bid (two times a day) - blood glucose finger stick: 200 - 250 = 2 units; 251 - 300 = 4 units; 301- 350 = 6 units; 351- 400 = 9 units . Review of Resident #1's MAR failed to reveal documentation of Resident #1's blood glucose levels ordered for 01/24/2024 at 4:00 p.m. and 01/25/2024 at 6:00 a.m. Review of Resident #1's Medical Record revealed a nurse's note by S3ADON (Assistant Director of Nursing) dated 01/25/2024 at 4:36 p.m., which read in part: S3ADON called to room for unresponsive resident (Resident #1). Respirations very shallow with agonal breathing and pulse very weak . Blood Sugar 404 . During an interview on 04/11/2024 at 2:15 p.m., S5NP (Nurse Practitioner) reported blood glucose levels should be documented on the resident's MAR each time the glucose is checked in order to track and trend a resident's blood sugar. During an interview on 04/11/2024 at 2:30 p.m., S2DON (Director of Nursing) confirmed she could not locate documentation of Resident #1's blood glucose levels ordered for 01/24/2024 at 4:00 p.m. and 01/25/2024 at 6:00 a.m. S2DON acknowledged blood sugar levels should be documented on the resident's MAR. S2DON confirmed if the blood sugar levels were not documented on the MAR there would be no way for the NP to evaluate Resident #1's blood sugars.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Louisiana facilities.
Concerns
  • • No major red flags. Standard due diligence and a personal visit recommended.
Bottom line: Mixed indicators with Trust Score of 70/100. Visit in person and ask pointed questions.

About This Facility

What is Northwest Louisiana Veterans Home's CMS Rating?

CMS assigns NORTHWEST LOUISIANA VETERANS HOME an overall rating of 3 out of 5 stars, which is considered average nationally. Within Louisiana, this rating places the facility higher than 99% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Northwest Louisiana Veterans Home Staffed?

Detailed staffing data for NORTHWEST LOUISIANA VETERANS HOME is not available in the current CMS dataset.

What Have Inspectors Found at Northwest Louisiana Veterans Home?

State health inspectors documented 6 deficiencies at NORTHWEST LOUISIANA VETERANS HOME during 2024 to 2025. These included: 6 with potential for harm.

Who Owns and Operates Northwest Louisiana Veterans Home?

NORTHWEST LOUISIANA VETERANS HOME is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility is operated by STATE OF LOUISIANA DEPARTMENT OF VETERANS AFFAIRS, a chain that manages multiple nursing homes. With 8 certified beds and approximately 9 residents (about 112% occupancy), it is a smaller facility located in BOSSIER CITY, Louisiana.

How Does Northwest Louisiana Veterans Home Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, NORTHWEST LOUISIANA VETERANS HOME's overall rating (3 stars) is above the state average of 2.4 and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Northwest Louisiana Veterans Home?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Northwest Louisiana Veterans Home Safe?

Based on CMS inspection data, NORTHWEST LOUISIANA VETERANS HOME has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in Louisiana. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Northwest Louisiana Veterans Home Stick Around?

NORTHWEST LOUISIANA VETERANS HOME has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Northwest Louisiana Veterans Home Ever Fined?

NORTHWEST LOUISIANA VETERANS HOME has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Northwest Louisiana Veterans Home on Any Federal Watch List?

NORTHWEST LOUISIANA VETERANS HOME is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.