HERITAGE NURSING CENTER

1745 BAILEY AVENUE, HAYNESVILLE, LA 71038 (318) 624-1166
For profit - Corporation 82 Beds PARAMOUNT HEALTHCARE CONSULTANTS Data: November 2025
Trust Grade
73/100
#76 of 264 in LA
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Heritage Nursing Center in Haynesville, Louisiana, has a Trust Grade of B, indicating it is a good choice for care, though not without some concerns. It ranks #76 out of 264 in the state, placing it in the top half, and is the best option among the three nursing homes in Claiborne County. However, the facility is experiencing a worsening trend, with issues increasing from three in 2024 to five in 2025. Staffing is a strength, with a 4-star rating and a low turnover of 27%, which is well below the state average, indicating that staff members are stable and familiar with the residents' needs. While there have been no fines reported, some concerning incidents were noted, including failure to report an injury of unknown origin and not following a physician's order to weigh a resident weekly, which could affect their care. Overall, while there are strengths in staffing and compliance, families should be aware of the recent issues that have emerged.

Trust Score
B
73/100
In Louisiana
#76/264
Top 28%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
3 → 5 violations
Staff Stability
✓ Good
27% annual turnover. Excellent stability, 21 points below Louisiana's 48% average. Staff who stay learn residents' needs.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Louisiana facilities.
Skilled Nurses
○ Average
Each resident gets 39 minutes of Registered Nurse (RN) attention daily — about average for Louisiana. RNs are the most trained staff who monitor for health changes.
Violations
○ Average
10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★☆☆
3.0
Overall Rating
★★★★☆
4.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 3 issues
2025: 5 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Low Staff Turnover (27%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (27%)

    21 points below Louisiana average of 48%

Facility shows strength in staffing levels, staff retention, fire safety.

The Bad

3-Star Overall Rating

Above Louisiana average (2.4)

Meets federal standards, typical of most facilities

Chain: PARAMOUNT HEALTHCARE CONSULTANTS

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 10 deficiencies on record

Mar 2025 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

Based on record review and interview the facility failed to ensure a baseline care plan was developed for 1 (#34 ) of 20 sampled residents. The facility failed to ensure a baseline care plan was devel...

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Based on record review and interview the facility failed to ensure a baseline care plan was developed for 1 (#34 ) of 20 sampled residents. The facility failed to ensure a baseline care plan was developed for Resident #34 within 48 hours of admission to the facility. Findings: Review of Resident #34's medical record revealed an admit date of 12/27/2025 with a diagnosis of but not limited to acute combined systolic (congestive) and diastolic (congestive) heart failure, anemia, and essential hypertension. Review of Resident #34's medical record failed to reveal a baseline care plan had been developed for Resident #34. During an interview on 03/26/2025 at 11:00 a.m. S2 DON (Director of Nurses) confirmed a baseline care plan should have been developed within 48 hours of Resident #34's admission to the facility and had not been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to ensure an alleged injury of unknown origin was reported to the State Survey Agency for 1 (#37) out of 4 (#7, #26, #32, #37) sampled reside...

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Based on record review and interviews, the facility failed to ensure an alleged injury of unknown origin was reported to the State Survey Agency for 1 (#37) out of 4 (#7, #26, #32, #37) sampled residents investigated for accidents. Findings: Review of the facility's SIMS (Statewide Incident Management System) Investigation and Reporting Policy Statement policy with the latest revision date of 01/15/2025 revealed, in part: All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source, falls with fractures related to unknown origin, and elopement shall be promptly reported to local, state and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Finding of abuse investigations will also be reported. 1. If an incident or suspected incident of resident abuse, mistreatment, neglect or injury of unknown source, falls with fracture related to unknown origin or elopement is reported, the Administrator begin the investigation immediately in compliance with federal and state guidelines. 5. The Administrator will inform the resident and his/her representative of the status of the investigation and measures taken to protect the safety and privacy of the resident. Role of the Administrator and/or DON (Director of Nursing): Reporting: 1. All alleged violations involving abuse, neglect including injuries of an unknown source (falls with fractures with unknown origin) .will be reported by the facility Administrator, or his/her designee, to the following persons or agencies if deemed necessary: a. The State licensing/certification agency responsible for surveying/licensing the facility; 2. An alleged violation of abuse, neglect . or unknown injury with suspected abuse will be reported immediately, but not later than: a. Two (2) hours if the alleged violation involves abuse OR has resulted in serious bodily injury; or b. Twenty-four (24) hours if the alleged violation does not involve abuse (falls with injury unknown origin; elopement) AND has not resulted in serious bodily injury. Review of Resident #37's medical record revealed an initial admit date of 09/19/2024 with the following diagnoses which included, but not limited to: Parkinsonism, urinary tract infection, bradycardia, hypertension and an acute cough. Review of Resident #37's progress note dated 12/08/2024 at 5:39 a.m. revealed in part, did not sleep through the night if he slept at all. Constantly moving and attempting to get out of bed causing the bed alarm to sound. Was restless, needs possible sleep aid. Confusion is noted. Review of Resident #37's progress note dated 12/08/2024 at 7:45 p.m. revealed in part, found on floor beside bed lying on his back; head injury noted; sent to the emergency room for evaluation; see incident report. Review of Resident #37's progress note dated 12/08/2024 at 10:42 p.m. revealed in part, received a call from the hospital. Resident #37 would be transferred to another hospital with a positive CT (Computed Tomography) scan of the head showing a brain bleed related to the fall. Review of the facility's Incident/Accident Log revealed a report for Resident #37 dated 12/08/2024 at 7:45 p.m. Further review revealed the following statement in part, the writer was on the hall giving meds and went in Resident #37's room to check on him. Resident #37 was noted to be lying on his back on the floor behind the bed. Head injury noted x2 and bleeding from laceration to left eyebrow and laceration to middle of forehead with swelling present. Resident #37 was sent to hospital for evaluation for the head injury. Resident #37 was taken to the hospital via ambulance on 12/08/2024 at 8:05 p.m. During an interview on 03/26/2025 at 9:50 a.m. S2 DON reviewed Resident #37's medical record and incident report, and acknowledged Resident #37 had an unwitnessed fall on 12/08/2024 which resulted in an injury of unknown origin. S2 DON confirmed the hospital notified the facility of Resident #37's CT results which revealed a brain bleed as a result of the incident. S2 DON acknowledged the incident should have been reported to the state survey agency and was not.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

Based on record review and interviews the facility failed to implement a comprehensive person-centered care plan for 1 (#26) of 4 (#1, #12, #26, #87) residents reviewed for nutrition. The facility fai...

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Based on record review and interviews the facility failed to implement a comprehensive person-centered care plan for 1 (#26) of 4 (#1, #12, #26, #87) residents reviewed for nutrition. The facility failed to ensure Resident #26 was weighed weekly as per the physician order and in accordance with Resident #26's plan of care. Findings: Review of Resident #26's medical record revealed and admission date of 04/01/2023 with diagnoses including, in part, type 2 diabetes mellitus with diabetic neuropathy unspecified, dysphagia oropharyngeal phase, unspecified protein-calorie malnutrition, depression, and essential (primary) hypertension. Review of 02/26/2025 Quarterly MDS (Minimum Data Set) revealed Resident #26 had a BIMS (Brief Interview Mental Status) score of 5 out of 15, which indicated severe cognitive impairment. Review of Resident #26's physician orders revealed an order dated 02/18/2025 for Weekly weights X4 weeks - one time a day every Tue for 4 weeks. (Start date of 02/25/2025) Review of Resident #26's care plan revealed the resident had a nutritional problem related to swallowing difficulty with interventions that included, in part, weigh weekly. Review of Resident #26's weights revealed a weight of 126.0 pounds on 11/22/2024 and a weight of 112 pounds on 02/18/2025 which indicated a weight loss of 11.11% between 11/22/2024 and 02/18/2025. Review of Resident #26's medical record failed to reveal weights were conducted weekly as per 02/18/2025 physician order and the care plan. During an interview on 03/26/2024 at 4:45 p.m. S10 MDS Nurse reported Resident #26 had weight loss and residents with weight loss were to have weights conducted every week. During an interview on 03/26/2025 at 5:05 p.m. S10 MDS Nurse and S2 DON (Director of Nursing) reported Resident #26's weekly weight order was to start 02/25/2025 and the weekly weights had not been obtained as ordered.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

Based on record reviews, observations, and interviews, the facility failed to ensure 2 (#4, #12) of 20 sampled residents (#2, #37, #32, #34, #87, #6, #10, #27, #1, #19, #8, #20, #26, #4, #7, #36, #33,...

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Based on record reviews, observations, and interviews, the facility failed to ensure 2 (#4, #12) of 20 sampled residents (#2, #37, #32, #34, #87, #6, #10, #27, #1, #19, #8, #20, #26, #4, #7, #36, #33, #25, #35, #12) received treatment and care in accordance with professional standards of practice by failing to ensure: 1. Resident #4 was administered Lasix (a diuretic medication) as ordered by the physician 2. Resident #12 was care planned for diabetes and had not been evaluated by a registered dietician. Findings: Resident #4 Review of Resident #4's record revealed an admit date of 11/01/2024 and diagnoses including end stage heart failure. Review of Resident #4's current Physician orders revealed orders included: -an order dated 02/12/2025-Monitor for Edema every shift. Chart Severity. Chart 0= No edema noted; 1= +1 Edema; 2= 2+ Edema, 3= 3+ Edema, 4= 4+ Edema noted, and; -an order dated 11/18/2024-Furosemide Oral Tablet 20 mg (milligrams) Give 1 tablet by mouth every 24 hours as needed for 2+ edema related to end stage heart failure-every day when 2+ edema is present. Review of Resident #4's March 2025 MAR (Medication Administration Record) revealed edema checks with 2+ edema was documented on 03/03/2025, 03/17/2025, 03/18/2025, 03/19/2025, and 03/20/2025. Further review revealed no furosemide was administered as ordered on the days Resident #4 had 2+ edema. During an interview on 03/26/2025 at 2:37 p.m. S2 DON (Director of Nursing) reviewed Resident #4's orders and March 2025 MAR and confirmed the resident should have received furosemide on days she had 2+ edema and did not. Resident #12 Review of Resident #12's record revealed an admit date of 01/03/2025 with diagnoses which included type 1 diabetes mellitus. Review of Resident #12's Physician orders dated 01/03/2025 revealed a NAS (no added salt) and NCS (no concentrated sweets) diet, regular texture. Review of Resident #12's Baseline Care Plan dated 01/03/2025 revealed the following, in part, the resident has a potential nutritional problem related to diet restrictions, provide diet as ordered, Registered Dietician to evaluate and make diet change recommendations as needed. Further review revealed the resident had a potential for pressure ulcer development. Review of Resident #12's record failed to reveal an evaluation from the Registered Dietician and a care plan for diabetes. An observation on 03/24/2025 at 12:05 p.m. revealed Resident #12 was served a regular diet which included, riblet bites, macaroni and cheese, fried okra, roll, Oreo dessert and a banana. During an interview on 03/26/2025 at 5:35 p.m. S2 DON reported she was not aware the dietician needed to be notified for Resident #12 upon admission. During an interview on 03/26/2025 at 7:23 p.m. S2 DON reviewed Resident #12's medical record and confirmed there was not a care plan for diabetes and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents received necessary treatment and services, consis...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents received necessary treatment and services, consistent with professional standards of practice, to promote healing and prevent the development of new pressure ulcers for 3 (#4, #8, and #19) of 3 (#4, #8, and #19) residents investigated for pressure ulcers by failing to: 1. perform weekly wound assessments for pressure ulcers for Resident # 4, #8, and #19 and; 2. conduct weekly skin assessments for Resident # 8 3. develop a care plan for pressure ulcers for Resident #4, #19 Findings: Review of the facility's Pressure Ulcers/Skin Breakdown-Clinical Protocol (undated) revealed in part: The nurse shall describe and document/report the following: a. Full assessment of pressure sore including location, stage, length, and width and depth, presence of exudates or necrotic tissue; b. Pressure sores are to be measured weekly along with its condition Review of the facility's Pressure Ulcer and Skin Injury Risk Assessment Policy revealed in part: The purpose of this procedure is to provide guidelines for the structured assessment and identification of residents at risk of developing pressure ulcers/injuries. General Guidelines: 7. Perform weekly skin audits on residents who are at high risk for skin/pressure injuries. Resident #4 Review of Resident #4's record revealed an admit date of 11/01/2024 and diagnoses including: pressure ulcers to the left heel, right heel, and sacral region. Review of Resident #4's admit MDS (Minimum Data Set) assessments with ARD (Assessment Reference Date) of 11/07/2024 revealed in part: -Resident has a pressure ulcer/injury, a scar over bony prominence, or a non-removable dressing/device=No -Is this resident at risk of developing pressure ulcers/injuries? = No -Does this resident have one or more unhealed pressure ulcers/injuries? = No Review of Resident #4's MDS assessments with ARD of 01/29/2025 revealed in part: Does this resident have one or more unhealed pressure ulcers/injuries? = Yes Number of Stage 2 pressure ulcers = 1 Number of Stage 3 pressure ulcers =1 Number of unstageable pressure ulcers due to coverage of wound bed by slough and/or eschar = 1 Review of Resident #4's weekly Skin Only Evaluations revealed no evaluations/assessments were completed between 02/20/2025 and 03/15/2025. Review of Resident #4's comprehensive care plan revealed no problems, goals, or interventions related to the treatment or prevention of pressure ulcers had been developed. During an interview on 03/26/2025 at 2:14 p.m. S3 ADON/Wound Care Nurse confirmed there were no assessments of Resident #4's pressure ulcers between 02/20/2025 to 03/15/2025, and further reported she had been off work during that time. During an interview on 03/26/2025 at 2:20 p.m. S2 DON reviewed Resident #4's comprehensive care plan and agreed there were no problems, goals, or interventions developed for Resident #4's pressure ulcers and there should be. Resident #8 Review of Resident #8's record revealed a readmit date of 12/03/2024 and diagnoses including: difficultly in walking, pressure ulcer of right heel, atherosclerosis of native arteries of extremities with intermittent claudication, right leg. Review of Resident #8's Quarterly MDS dated [DATE] revealed in part: Resident did not have any unhealed pressure ulcers. Review of Resident #8's Quarterly MDS dated [DATE] revealed in part: Resident had one unstageable pressure ulcer. During an interview on 03/26/2025 at 6:22 p.m. S10 MDS (Minimum Data Sets) Nurse reported Resident #8's pressure ulcer to the right heel was first identified on 12/30/2024. During an interview on 03/26/2025 at 1:49 p.m. S2 DON reported Resident #8 did not have weekly skin audits from 12/03/2024 to 12/30/2024 and should have. During an interview on 03/26/2025 at 1:57 p.m. S3 ADON/Wound Care Nurse reported she was off from 12/07/2024 to 12/15/2024, and S2 DON was responsible for completing the Skin Assessments while she was off work. S3 ADON/Wound Care Nurse further reported weekly wound assessments were not completed for Resident #8 on 01/06/2025 and 01/20/2025 and should have been. Resident #19 Review of Resident #19's medical record revealed an admission date of 09/22/2023 with diagnoses that included: multiple sclerosis, pressure ulcer of unspecified site unstageable, pressure ulcers of other site Stage 3. Review of 01/08/2025 Quarterly MDS revealed Resident #19 had two stage 3 pressure ulcers/injury and one unstageable pressure ulcer/injury. Further review of Resident #19's record revealed weekly wound assessments had not been conducted between 02/17/2025 and 03/13/2025. Review of Resident #19's comprehensive care plan revealed no problems, goals, or interventions related to the treatment or prevention of pressure ulcers had been developed. During an interview on 03/26/2025 at 11:30 a.m. S3 ADON/Wound Care Nurse reviewed Resident #19's record and confirmed between 02/17/2025 and 03/13/2025 weekly wound assessments had not been conducted and should have been. During an interview on 03/26/2025 at 12:36 p.m. S2 DON reviewed Resident #19's record and confirmed weekly wound assessments had not been conducted between 02/17/2025 and 03/13/2025 and should have been. During an interview on 03/26/2025 at 1:10 p.m. S10 MDS Coordinator reviewed Resident #19's care plan and confirmed care plan interventions did not include Resident #19's pressure ulcers, wound treatments, and other interventions to promote wound healing and keep Resident #19 from acquiring new pressure ulcers. During an interview on 03/26/2025 at 1:38 p.m. S2 DON (Director of Nursing) reported all residents should get weekly skin audits from the time of admission. S2 DON further reported she was responsible for conducting weekly assessments of pressure ulcers during times when S3 ADON Wound Care Nurse was off work.
Feb 2024 3 deficiencies
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interview, the facility failed to inform and provide written information to residents or resident's ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interview, the facility failed to inform and provide written information to residents or resident's representative concerning the right to formulate an advance directive for 3 (#7, #26, #35) of 6 (#1, #7, #13, #26, #33, #35) residents investigated for advance directives. Findings: Review of Resident #7's record revealed the resident was admitted to the facility on [DATE] with a readmission on [DATE]. Further review of Resident #7's record failed to reveal resident or resident's representative was provided with written information concerning advance directives. Review of Resident #26's record revealed the resident was admitted to the facility on [DATE]. Further review of Resident #26's record failed to reveal resident or resident's representative was provided with written information concerning advance directives. Review of Resident #35's record revealed the resident was admitted to the facility on [DATE] with a readmission on [DATE]. Further review of Resident #35's record failed to reveal resident or resident's representative was provided with written information concerning advance directives. During an interview on 02/28/2024 at 1:15 p.m. S4SSD (Social Services Director) and S5SS (Social Services) reviewed Resident #7, Resident #26, and Resident #35's records and acknowledged the records did not contain documentation the resident or resident's representative was provided with written information concerning advance directives.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0729 (Tag F0729)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to ensure the state's Adverse Actions website was checked at the time of hire as required for 3 (S7CNA [Certified Nursing Assistant], S8CNA, S...

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Based on record review and interview, the facility failed to ensure the state's Adverse Actions website was checked at the time of hire as required for 3 (S7CNA [Certified Nursing Assistant], S8CNA, S9CNA) of 6 (S7CNA, S8CNA, S9CNA, S10CNA, S11CNA, S12CNA) CNA personnel files reviewed. Findings: Review of the facility's Abuse Prevention Program (undated) revealed in part: Our residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. Review of S7CNA's personnel file revealed a hire date of 07/18/2023 with no adverse action check completed upon hire. Review of S8CNA's personnel file revealed a hire date of 10/13/2023 with no adverse action check completed upon hire. Review of S9CNA's personnel file revealed a hire date of 10/11/2023 with no adverse action check completed upon hire. During an interview on 02/27/2024 at 1:37 p.m., S6HR (Human Resources) confirmed the state's Adverse Actions website was not checked on hire for S7CNA, S8CNA, and S9CNA. S6HR further reported she did not know it should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to ensure side effect monitoring for the use of antidepressant medication was completed for 1 (#32) of 5 (#11, #25, #26, #32, #35) sampled re...

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Based on record review and interviews, the facility failed to ensure side effect monitoring for the use of antidepressant medication was completed for 1 (#32) of 5 (#11, #25, #26, #32, #35) sampled residents reviewed for unnecessary medications. Findings: Review of Resident #32's clinical record revealed an active diagnosis of major depressive disorder dated 02/16/2022. Review of Resident #32's physician orders revealed an order dated 02/18/2023 for Sertraline 50mg (milligram) tablet, give 1 tablet every day by mouth for major depressive disorder. Review of Resident #32's MAR (Medication Administration Record) for February 2024 failed to reveal side effects were monitored for the antidepressant, Sertraline. During an interview on 02/27/2024 at 10:05 a.m. S3LPN (Licensed Practical Nurse) confirmed monitoring for side effects of the antidepressant was not on Resident #32's MAR or elsewhere in EHR (Electronic Health Record). During an interview on 02/27/2024 at 10:07 a.m. S2RN (Registered Nurse) reported side effect monitoring for antidepressants was not on Resident #32's MAR or elsewhere in EHR and should have been.
Mar 2023 2 deficiencies
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected multiple residents

Based on record reviews and interviews the facility failed ensure: 1. NOMNC (Notice of Medicare Non-Coverage) was completed and provided to residents before the end of a Medicare covered Part A stay...

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Based on record reviews and interviews the facility failed ensure: 1. NOMNC (Notice of Medicare Non-Coverage) was completed and provided to residents before the end of a Medicare covered Part A stay for 3 (#9, #22, #44) of 3 residents reviewed for Beneficiary Notification. 2. CMS-10055 (Center for Medicare & Medicaid Services) SNF ABN (Skilled Nursing Facility Advanced Beneficiary Notice) of non-coverage, was complete for 3 (#9, #22, #44) of 3 residents reviewed for Beneficiary Notification. Findings: 1. Review of the CMS-20052 SNF (Skilled Nursing Facility) Beneficiary Protection Notification Review form revealed the facility initiated a discharge from Medicare Part A Services when benefit days were not exhausted for Resident #9. A written NOMNC was not completed and provided to Resident #9 or the responsible party. Review of the CMS-20052 SNF Beneficiary Protection Notification Review form revealed the facility initiated a discharge from Medicare Part A Services when benefit days were not exhausted for Resident #22. A written NOMNC was not completed and provided to Resident #22 or the responsible party. Review of the CMS-20052 SNF Beneficiary Protection Notification Review form revealed the facility initiated a discharge from Medicare Part A Services when benefit days were not exhausted for Resident #44. A written NOMNC was not completed and provided to Resident #44 or the responsible party. During an interview on 03/22/2023 at 9:15 a.m. S3, ADON (Assistant Director of Nursing) verified the NOMNC was not given to residents #9, #22, and #44 and should have been when the benefit days were not exhausted. S3 ADON also reported only residents in the facility with Advantage Plans were receiving a NOMNC form when benefits days remained. During an interview on 03/22/2023 at 9:30 a.m. S1, Administrator confirmed a NOMNC was not given to resident #9, #22, and #44 and should have been when the benefit days were not exhausted. 2. Review of Resident #9's SNF ABN of non-coverage form signed on 01/30/2023 revealed Section G of the form was incomplete with neither of the boxes checked to indicate whether Residents #9 wanted or did not want the services listed. Review of Resident #22's SNF ABN of non-coverage form signed on 10/17/2022 revealed Section G of the form was incomplete with neither of the boxes checked to indicate whether Residents #22 wanted or did not want the services listed. Review of Resident #44's SNF ABN of non-coverage form signed on 03/06/2023 revealed Section G of the form was incomplete with neither of the boxes checked to indicate whether Residents #44 wanted or did not want the services listed. During an interview on 03/22/2023 at 9:15 a.m. S3, ADON reviewed Resident #9, #22, and #44's CMS-10055 SNF ABN form and verified Section G of the form should have an option checked but none were checked. During a phone interview on 03/22/23 at 9:20 a.m. S4 SS (Social Services) verified an option should have been marked in section G on Resident #9, #22, and #44's CMS-10055 SNF ABN forms.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

Based on record review and interview the facility failed to ensure a resident received antibiotic medications as per a physician order for 1(#25) of 3 (#13, #25, #29) residents reviewed for catheter/U...

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Based on record review and interview the facility failed to ensure a resident received antibiotic medications as per a physician order for 1(#25) of 3 (#13, #25, #29) residents reviewed for catheter/UTI (urinary tract infection). Record review of Resident # 25's diagnosis revealed a diagnosis of UTI. Record review of Resident # 25's current physician's orders for March 2023 revealed, in part: Urinalysis with Micro and Urine C&S (culture and sensitivity). Post urine collection start Ciprofloxacin 250mg (milligrams) by mouth two times a day at 9:00 a.m. and 5:00 p.m. for five days. Both orders were dated 03/18/2023. Record review of Resident # 25's comprehensive care plans revealed the following, in part: Always incontinent of urine. Interventions included- assess urine clarity and character of urine; provide incontinence pad of choice; assess for symptoms of UTI; assess behavioral changes that may indicate UTI . Record review of Resident # 25's MDS (Minimum Data Set) dated 02/21/2023 revealed the following, in part: Section C showed the resident had a BIMS (Brief Interview for Mental Status) of 12 which would indicate mildly impaired. Review of Resident # 25's medication administration record for March 2023 revealed the following, in part: Ciprofloxacin 250mg by mouth twice a day at 9:00 a.m. and 5:00 p.m. was administered March 19th, 20th, and 21st of 2023 for the 9:00 a.m. dose only. There was no 5:00 p.m. dosages of Ciprofloxacin 250mg given. During an interview on 03/22/2023 at 10:00 a.m., S2 Corporate Nurse indicated Resident # 25 should have been receiving Ciprofloxacin 250mg twice a day at 8:00 a.m. and 5:00 p.m. S2 Corporate Nurse confirmed the 5:00 p.m. doses of Ciprofloxacin 250mg were not completed and should have been.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Louisiana facilities.
  • • 27% annual turnover. Excellent stability, 21 points below Louisiana's 48% average. Staff who stay learn residents' needs.
Concerns
  • • No major red flags. Standard due diligence and a personal visit recommended.
Bottom line: Mixed indicators with Trust Score of 73/100. Visit in person and ask pointed questions.

About This Facility

What is Heritage Nursing Center's CMS Rating?

CMS assigns HERITAGE NURSING CENTER an overall rating of 3 out of 5 stars, which is considered average nationally. Within Louisiana, this rating places the facility higher than 99% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Heritage Nursing Center Staffed?

CMS rates HERITAGE NURSING CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 27%, compared to the Louisiana average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Heritage Nursing Center?

State health inspectors documented 10 deficiencies at HERITAGE NURSING CENTER during 2023 to 2025. These included: 10 with potential for harm.

Who Owns and Operates Heritage Nursing Center?

HERITAGE NURSING CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by PARAMOUNT HEALTHCARE CONSULTANTS, a chain that manages multiple nursing homes. With 82 certified beds and approximately 32 residents (about 39% occupancy), it is a smaller facility located in HAYNESVILLE, Louisiana.

How Does Heritage Nursing Center Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, HERITAGE NURSING CENTER's overall rating (3 stars) is above the state average of 2.4, staff turnover (27%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Heritage Nursing Center?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Heritage Nursing Center Safe?

Based on CMS inspection data, HERITAGE NURSING CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in Louisiana. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Heritage Nursing Center Stick Around?

Staff at HERITAGE NURSING CENTER tend to stick around. With a turnover rate of 27%, the facility is 19 percentage points below the Louisiana average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 20%, meaning experienced RNs are available to handle complex medical needs.

Was Heritage Nursing Center Ever Fined?

HERITAGE NURSING CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Heritage Nursing Center on Any Federal Watch List?

HERITAGE NURSING CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.