Ferncrest Manor Living Center
Inspected within the last 6 months. Data reflects current conditions.
Ferncrest Manor Living Center has received a Trust Grade of F, indicating significant concerns about the care provided at this facility. Ranking #200 out of 264 nursing homes in Louisiana places it in the bottom half, while being #6 out of 11 in Orleans County means there are only a few local options that are better. The facility is showing some signs of improvement, with the number of issues decreasing from 22 in 2024 to 15 in 2025. However, staffing is a weakness, reflected by a poor rating of 1 out of 5 stars and a high turnover rate of 58%, which is above the state average. Additionally, the facility has incurred fines totaling $402,870, which is concerning as it is higher than 95% of Louisiana facilities, suggesting ongoing compliance problems. Although Ferncrest offers better RN coverage than 87% of state facilities, specific incidents are alarming. For example, there were failures to prevent resident abuse, including cases where staff with criminal convictions were allowed to work, and serious incidents of sexual and physical abuse between residents occurred without adequate protection measures. Overall, while there are some strengths in RN coverage, the facility faces significant challenges in safety and staffing that families should carefully consider.
- Trust Score
- F
- In Louisiana
- #200/264
- Safety Record
- High Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 58% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- $402,870 in fines. Lower than most Louisiana facilities. Relatively clean record.
- Skilled Nurses ⚠ Watch
- Each resident gets only 15 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ⚠ Watch
- 86 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
Below Louisiana average (2.4)
Significant quality concerns identified by CMS
12pts above Louisiana avg (46%)
Frequent staff changes - ask about care continuity
Well above median ($33,413)
Significant penalties indicating serious issues
10 points above Louisiana average of 48%
The Ugly 86 deficiencies on record
Jun 2025
3 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
Based on observation and interview, the facility failed to ensure a resident's privacy during incontinence care for 1 (Resident #R4) of 4 (Resident #1, Resident #2, Resident #3, Resident #R4) resident...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Tube Feeding
(Tag F0693)
Could have caused harm · This affected multiple residents
Based on observations, interviews, and record reviews, the facility failed to ensure:
1. A resident was positioned as ordered while receiving enteral feedings (a type of liquid nutritional supplement ...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected multiple residents
Based on interview and record reviews, the facility failed to maintain accurate records for 1 (Resident #2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents reviewed for accurate documen...
Read full inspector narrative →
May 2025
12 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0558
(Tag F0558)
Could have caused harm · This affected 1 resident
Based on observations, interviews, and record reviews, the facility failed to ensure call lights were within reach for 2 (Resident #24, Resident #101) of 3 (Resident #24, Resident #64, Resident #101) ...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
Based on interview and record reviews the facility failed to ensure a resident's Minimum Data Set (MDS) assessment reflected the resident's accurate discharge status for 1 (Resident #111 ) of 3 (Resid...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to administer a medication per a physician's orders for 1 (Resident ...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0727
(Tag F0727)
Could have caused harm · This affected 1 resident
Based on interview and record reviews, the provider failed to ensure a Registered Nurse (RN) worked at least 8 hours for 1 (04/19/2025) of 22 (04/19/2025, 04/20/2025, 04/26/2025, 04/27/2025, 05/03/202...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0838
(Tag F0838)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to ensure the facility assessment included specific nursing staffing needs for day, night, and weekend shifts.
Findings:
Review of the facili...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
Based on observations, interviews, and record reviews the facility failed to ensure:
1. The facility's dining room was kept in a clean/sanitary manner; and,
2. The facility's hallways were kept in a c...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
MDS Data Transmission
(Tag F0640)
Could have caused harm · This affected multiple residents
Based on interview and record review, the facility failed to ensure the annual Minimum Data Set (MDS) Assessment was transmitted within the required timeframe after completion for 1 (Resident #69) of ...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected multiple residents
Based on interviews and record reviews, the facility failed to maintain a system to accurately reconcile controlled substances for 6 (Medication Cart a, Medication Cart b, Medication Cart c, Medicatio...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
Based on observation and interview, the facility failed to ensure a nurse secured medications when unatteneded for 1 (Medication Cart b) of 6 (Medication Cart a, Medication Cart b, Medication Cart c, ...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review the facility failed to:
1. ensure food stored in the facility's walk in cooler was properly dated and labeled,
2. ensure the dishwasher temperature a...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0868
(Tag F0868)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to:
1. Ensure the Quality Assurance and Assessment (QAA) committee met...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on observations, interviews, and records reviews, the facility failed to:
1. Store clean mop heads in the clean linen area of the facility's laundry room;
2. Store clean linen in a sanitary mann...
Read full inspector narrative →
Nov 2024
3 deficiencies
1 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Free from Abuse/Neglect
(Tag F0600)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, interviews, facility document reviews, and facility policy reviews, it was determined that the facility...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on interviews, facility document reviews, and facility policy review, it was determined that the facility failed to ensure an allegation of physical abuse was reported to the Louisiana Departmen...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0949
(Tag F0949)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and facility document review, it was determined that the facility failed to ensure staff members received beh...
Read full inspector narrative →
Oct 2024
2 deficiencies
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure adequate respiratory staff were available to provide respi...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0726
(Tag F0726)
Could have caused harm · This affected multiple residents
Based on record reviews and interviews, the facility failed to ensure Nurse Staffing Agency (NSA) Certified Nursing Assistants (CNAs) were trained on tracheostomy (a surgical opening in the neck to al...
Read full inspector narrative →
May 2024
5 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews, the facility failed to:
1.) Ensure a careplan with measureable interventi...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility failed to have a resident with clean and trimmed fingernails for 1 (Resident #...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews, the facility failed to ensure a resident's indwelling urinary catheter (a...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure a resident's medication was available for use and administ...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
Based on record reviews, observations, and interviews, the facility failed to:
1.) Ensure enhanced barrier precautions were imp...
Read full inspector narrative →
May 2024
2 deficiencies
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Tube Feeding
(Tag F0693)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to:
1.
Ensure a residents gastrostomy tube (a tube inserted directl...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0925
(Tag F0925)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews, the facility failed to maintain an environment that was free from pests a...
Read full inspector narrative →
Mar 2024
1 deficiency
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interview, the facility failed to ensure documentation was complete and accurate for residents' acti...
Read full inspector narrative →
Jan 2024
9 deficiencies
1 IJ
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Deficiency F0678
(Tag F0678)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure direct care staff provided basic life support, including C...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a resident's representative/power of attorney(POA) was immed...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to ensure a resident remained free from neglect by failing to ensure staff made rounds/checked on a resident every two hours for a resident wh...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to report an allegation of neglect timely to the State Survey Agency and Certification Agency as required for 1 (Resident #1) of 5 (Resident #...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Tube Feeding
(Tag F0693)
Could have caused harm · This affected 1 resident
Based on observations, record review, and interviews, the facility failed to ensure tube feedings were administered as ordered for 1 (Resident #3) of 5 (Resident #1, Resident #2, and Resident #3, Resi...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected multiple residents
Based on record review, observations, and interviews, the facility failed to ensure 12 controlled drugs were accurately reconciled for 1 (Medication Cart y) of 2 (Medication Cart x and Medication Cart...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected multiple residents
Based on observations, interviews, and record reviews, the facility failed to ensure the medication error rate was not 5% or greater by having a medication error rate of 14.8%. This deficient practice...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0826
(Tag F0826)
Could have caused harm · This affected multiple residents
The facility failed to ensure Respiratory Therapist staff had completed annual respiratory therapy competencies completed for 10 (S9Respiratory Therapist, S10Respiratory Therapist, S11Respiratory Ther...
Read full inspector narrative →
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Staffing Data
(Tag F0851)
Could have caused harm · This affected most or all residents
Based on record review and interview, the facility failed to electronically submit payroll information for direct care staffing as required.
Findings:
Review of the facility's Payroll Based Journal (...
Read full inspector narrative →
Oct 2023
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on record review, observation, and interview, the facility failed to:
1) Ensure an order was obtained and/or clarified if a compression device to a resident's legs was to be applied or not with ...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0698
(Tag F0698)
Could have caused harm · This affected 1 resident
Based on record review and interview the facility failed to ensure a resident's physician orders for medication administration was coordinated with a resident's dialysis schedule and the resident's ph...
Read full inspector narrative →
Sept 2023
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected 1 resident
Based on record review and interviews, the facility failed to:
1)
Ensure a resident received a therapeutic diet as ordered for 1 (Resident #1) of 2 (Resident #1 and Resident #2) sampled residents rev...
Read full inspector narrative →
Jul 2023
20 deficiencies
4 IJ (2 facility-wide)
CRITICAL
(K)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Free from Abuse/Neglect
(Tag F0600)
Someone could have died · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews; the facility failed to protect residents' right to be free from abuse for...
Read full inspector narrative →
CRITICAL
(K)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Accident Prevention
(Tag F0689)
Someone could have died · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to:
1. Ensure staff identified and supervised resident...
Read full inspector narrative →
CRITICAL
(L)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Abuse Prevention Policies
(Tag F0607)
Someone could have died · This affected most or all residents
⚠️ Facility-wide issue
Based on record review, observations, and interviews, the facility failed to implement their abuse policies and procedures to prevent resident abuse, neglect, exploitation and misappropriation of prop...
Read full inspector narrative →
CRITICAL
(L)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Administration
(Tag F0835)
Someone could have died · This affected most or all residents
⚠️ Facility-wide issue
Based on interview and record review, the facility failed to be administered in a manner that enabled its resources to be used effectively and efficiently to attain or maintain the highest practicable...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
Based on record review, observation, and interview, the facility failed to ensure a resident's medical record documentation was...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to report alleged violation of abuse timely to the State Survey Agency and Certification Agency as required for 1(Resident #104) of 7(Resident...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure an alleged incident of resident to resident sexual abuse was...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0637
(Tag F0637)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a Significant Change in Status Minimum Data Set (MDS) Assess...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0808
(Tag F0808)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review the facility failed to serve diets as per physician's order for 2 (Resident #20 and Resident #33) of 5 (Resident #8, Resident #12, Resident #20, Resi...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
Based on observations and interviews, the facility failed to:
1.) Ensure a resident had clean equipment for 3 (Resident #30, Resident #56, and Resident #91) of 8 (Resident #30, Resident #31, Resident ...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure a resident's Minimum Data Set (MDS) was completed accurately for 8 (Resident #1, Resident #13, Resident #27, Resident ...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to:
1. Ensure a resident's care plan was revised after...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Tube Feeding
(Tag F0693)
Could have caused harm · This affected multiple residents
Based on observations, interviews, and record review the facility failed to administer a resident's enteral flush (a flush of water that is administered through a tube through a person's abdomen and i...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0698
(Tag F0698)
Could have caused harm · This affected multiple residents
Based on record review, interview, and observation, the facility failed to ensure a resident (Resident #96) who required dialysis:
1. Had fluid intake monitored and documented as ordered:
2. Had their...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Staffing Information
(Tag F0732)
Could have caused harm · This affected multiple residents
Based on observation and interview the facility failed to ensure nursing staffing data was posted daily in a public area at the beginning of each shift.
Findings:
Observation on 07/17/2023 at 11:00 a....
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected multiple residents
Based on record review, observations, and interviews, the facility failed to maintain accurate reconciliation records of controlled medications for:
1.
1 (Resident #25) resident who received controll...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
Based on record reviews, observations, and interviews the facility failed to ensure:
1. Expired medications were not available for administration to residents for 1 (Medication Room a) of 2 (Medicati...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observations and interviews the facility failed to store food in a sanitary manner and follow proper sanitization and food handling practices as evidenced by:
1.
opened containers that were ...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on record review, observations, and interview, the facility failed to maintain an infection prevention and control program by:
1. Failing to ensure hand hygiene was maintained during dining serv...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0940
(Tag F0940)
Could have caused harm · This affected multiple residents
Based on record review and interview the facility failed to maintain documented evidence of an effective training program for all new and existing staff. This deficient practice was identified for 5 (...
Read full inspector narrative →
May 2023
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interview, the facility failed to notify the resident's physician and the resident's re...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected multiple residents
Based on record review, interview, and observation, the facility failed to:
1. Perform an initial skin assessment upon entry to the facility;
2. Maintain proper hand hygiene while performing wound car...
Read full inspector narrative →
Mar 2023
9 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0557
(Tag F0557)
Could have caused harm · This affected 1 resident
Based on record reviews, observation, and interviews, the facility failed to ensure privacy was maintained for 1 (Resident #3) of 4 (Resident #1, #2, #3, and #4) sampled residents observed for inconti...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
Based on record reviews and interviews, the facility failed to protect the residents rights to be free from resident to resident physical abuse for 2 (Resident #4 and Resident R6) of 5 (Resident #1, R...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on record reviews and interviews, the facility failed to ensure an incident of resident to resident abuse was reported to the state agency no later than 2 hours after the incident happened for 2...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to ensure an incident of resident to resident abuse was thoroughly investigated for 2 (Resident #4 and Resident R6) of 5 (Resident #1, Residen...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
Based on record reviews, observations, and interview, the facility failed to ensure a resident's indwelling urinary catheter was secured for 1 (Resident #3) of 5 sampled residents
Findings:
Review of ...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on record reviews, observations, and interviews, the facility failed to ensure staff changed gloves and performed hand hygiene during incontinence care for 3 (Resident #1, Resident #2, and Resid...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
Based on observation and interview, the facility failed to ensure the facility's floors were clean and sanitary. This deficient practice was identified for 3 (Hall A, Hall B, and Hall C) of 3 halls ob...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews, the facility failed to ensure:
1. Insulins were labeled properly for 2 (...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0925
(Tag F0925)
Could have caused harm · This affected multiple residents
Based on record reviews, observations, and interviews, the facility failed to maintain an environment that was free from gnats. This deficient practice was identified for the facility and for 3 (Resid...
Read full inspector narrative →
Feb 2023
3 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on record reviews and interviews the facility failed to:
1. Complete weekly skin assessments per the plan of care for 3 (Resident #1, #2, and #5) of 5 sampled residents; and
2. Ensure a resident...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
Based on observation and interviews, the facility failed to ensure wound care was performed using standard precautions for 1 (Resident #4) of 3 residents observed during wound care.
Findings:
Observat...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected multiple residents
Based on interviews and record review, the facility failed to ensure that completed care was documented correctly in resident's records for 5 (Resident #1, #2, #3, #4, and #5) of 5 sampled residents.
...
Read full inspector narrative →
Nov 2022
12 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0557
(Tag F0557)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interview the facility failed to ensure a resident was treated with dignity by failing to change the resident into her night clothing to sleep for 1 of 5 sampl...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
Based on observation and interview the facility failed to provide a homelike environment during meal time by serving meals on disposable dishware for 1 of 1 meals observed.
Findings:
Observation on ...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Grievances
(Tag F0585)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interview the facility failed to:
1. Have a written grievance with the date the grievance was filed;
2. Have a summary statement of a grievance by a resident'...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0605
(Tag F0605)
Could have caused harm · This affected 1 resident
Based on interview and record review the facility:
1) failed to treat or eliminate the cause of a resident's behavior before a chemical restraint was administered (Resident #5); and
2) failed to ass...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Abuse Prevention Policies
(Tag F0607)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility:
1.) Failed implement their Abuse policy and procedures to ensure the Administ...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to develop a plan of care for 1 of 5 sampled residents (Resident #1) re...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to ensure a resident's care plan was developed to reflect a resident's (Resident #5) combative behavior and antipsychotic medication drug use....
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interview the facility failed to ensure dependent residents were provided incontinence care as needed for 2 of 5 residents (Resident #2, and Resident #4) revie...
Read full inspector narrative →
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0838
(Tag F0838)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to have a facility assessment which identified the number and types of ...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview the facility failed to maintain adequate staffing levels for resident acuity and to meet resident needs.
This deficient practice was identified for ...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0726
(Tag F0726)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview the facility failed to:
1. Ensure staff were competent to provide incontinence care for 2 (S10Certified Nursing Assistant and S13 Certified Nursing A...
Read full inspector narrative →
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0940
(Tag F0940)
Could have caused harm · This affected multiple residents
Based on record review and interview the facility failed to maintain documented evidence of staff training to demonstrate an effective training program for existing and new staff upon hire. This defic...
Read full inspector narrative →
Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "What safeguards are in place to prevent abuse and neglect?"
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • Multiple safety concerns identified: Federal abuse finding, 5 life-threatening violation(s), 1 harm violation(s), $402,870 in fines, Payment denial on record. Review inspection reports carefully.
- • 86 deficiencies on record, including 5 critical (life-threatening) violations. These warrant careful review before choosing this facility.
- • $402,870 in fines. Extremely high, among the most fined facilities in Louisiana. Major compliance failures.
- • Grade F (0/100). Below average facility with significant concerns.
About This Facility
What is Ferncrest Manor Living Center's CMS Rating?
CMS assigns Ferncrest Manor Living Center an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Louisiana, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.
How is Ferncrest Manor Living Center Staffed?
CMS rates Ferncrest Manor Living Center's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 58%, which is 12 percentage points above the Louisiana average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.
What Have Inspectors Found at Ferncrest Manor Living Center?
State health inspectors documented 86 deficiencies at Ferncrest Manor Living Center during 2022 to 2025. These included: 5 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, and 80 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Ferncrest Manor Living Center?
Ferncrest Manor Living Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 200 certified beds and approximately 113 residents (about 56% occupancy), it is a large facility located in New Orleans, Louisiana.
How Does Ferncrest Manor Living Center Compare to Other Louisiana Nursing Homes?
Compared to the 100 nursing homes in Louisiana, Ferncrest Manor Living Center's overall rating (1 stars) is below the state average of 2.4, staff turnover (58%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.
What Should Families Ask When Visiting Ferncrest Manor Living Center?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.
Is Ferncrest Manor Living Center Safe?
Based on CMS inspection data, Ferncrest Manor Living Center has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 5 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Louisiana. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Ferncrest Manor Living Center Stick Around?
Staff turnover at Ferncrest Manor Living Center is high. At 58%, the facility is 12 percentage points above the Louisiana average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Ferncrest Manor Living Center Ever Fined?
Ferncrest Manor Living Center has been fined $402,870 across 3 penalty actions. This is 10.9x the Louisiana average of $37,108. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.
Is Ferncrest Manor Living Center on Any Federal Watch List?
Ferncrest Manor Living Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.