OUR LADY OF WISDOM COMMUNITY CARE CENTER

5600 GENERAL DEGAULLE DR, NEW ORLEANS, LA 70131 (504) 394-5991
Non profit - Corporation 138 Beds COMMCARE CORPORATION Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#233 of 264 in LA
Last Inspection: June 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Our Lady of Wisdom Community Care Center has received a Trust Grade of F, indicating poor performance with significant concerns regarding care. It ranks #233 out of 264 nursing homes in Louisiana, placing it in the bottom half, and #8 out of 11 in Orleans County, meaning there are only a couple of options that perform better locally. The facility's trend is worsening, with the number of issues increasing from 4 in 2024 to 5 in 2025. Staffing is a weakness; the facility has a rating of 2 out of 5 stars and a high turnover rate of 60%, above the state average, which can lead to inconsistent care. Serious incidents include failures to quarantine residents with COVID-19 symptoms and to prevent residents identified as elopement risks from leaving the facility unsupervised. While there are some average RN coverage levels, the overall poor health inspection and quality measures ratings indicate that families should carefully consider their options before choosing this facility.

Trust Score
F
0/100
In Louisiana
#233/264
Bottom 12%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
4 → 5 violations
Staff Stability
⚠ Watch
60% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$33,501 in fines. Higher than 58% of Louisiana facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 13 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
34 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 4 issues
2025: 5 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Louisiana average (2.4)

Significant quality concerns identified by CMS

Staff Turnover: 60%

13pts above Louisiana avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $33,501

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: COMMCARE CORPORATION

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (60%)

12 points above Louisiana average of 48%

The Ugly 34 deficiencies on record

4 life-threatening
Apr 2025 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observations, interviews and record reviews, the facility failed to ensure a resident was treated with dignity when staff did not provide incontinence care to a resident as requested prior to...

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Based on observations, interviews and record reviews, the facility failed to ensure a resident was treated with dignity when staff did not provide incontinence care to a resident as requested prior to meal service. This deficient practice was identified for 2 (Resident #3, Resident #4) of 4 (Resident #1, Resident #2, Resident #3, Resident #4) sampled residents reviewed for resident rights. Findings: Review of the facility's Resident Rights policy statement, revised on 10/2016, revealed, in part, employees should treat residents with respect and dignity. Further review revealed federal and state laws guaranteed certain basic rights to all residents of this facility. Observation on 04/09/2025 at 11:40AM of the Hall z nurse's station revealed, in part, the call light monitor was alarming for Resident #3 and Resident #4 rooms. Further observation revealed at 11:41AM S3Licensed Practical Nurse (LPN) made an announcement on the facility speaker system that staff assistance was needed for Resident #3 and Resident #4 rooms. Further observation of the call system monitor revealed at 11:42AM, Resident #3's call light was no longer alarming, and Resident #4's call light remained activated. Resident #3 Review of Resident #3's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/14/2025 revealed, in part, Resident #3 had a Brief Interview for Mental Status (BIMS) of 15 which indicated Resident #3's cognition was intact. Further review revealed Resident #3 was dependent for transfers and toileting, and was incontinent (loss of bladder or bowel control) of both bladder and bowel. Review of Resident #3's care plan revealed, in part, Resident #3 had a self-care deficit related to mobility impairment and weakness and required total assistance with toileting. Further review revealed Resident #3 was incontinent of bowel and staff was to check Resident #3 for incontinence as needed and provide incontinence care after each incontinent episode. Observation on 04/09/2025 at 11:42AM revealed Resident #3's call light above the doorway of his room was not activated. Further observation revealed he was sitting in his wheelchair in his room with his wife present. In an interview on 04/09/2025 at 11:42AM, Resident #3 indicated the call light had been activated because Resident #3 wanted to be changed before lunch was served. In an interview on 04/09/2025 at 11:43AM Resident #3's wife indicated that a staff member had entered the room, turned off the call light, and stated she would get Resident #3 some help and did not provide incontience care. Observation on 04/09/2025 at 1:21PM revealed S9Certified Nursing Assistnat (CNA) entered multiple resident rooms to remove lunch meal trays. Further observation revealed S9CNA entered Resident #3's room, removed the lunch trays, and did not provide incontinence care. In an interview on 04/09/2025 at 1:40PM, S6MDS Clinical Coordinator indicated she had entered Resident #3's room to address the call light before lunch. S6MDS Clinical Coordinator further indicated Resident #3 had asked to be changed and she then notified Resident #3's nurse and S9CNA per Resident #3's request. In an interview on 04/09/2025 at 1:41PM S9CNA indicated she had been notified by S6MDS Clinical Coordinator of Resident #3's request for personal care, but was informed of the request after the lunch trays had already been passed out to all the residents. S9CNA further indicated incontinence care was not provided to residents during meal service. Resident #4 Review of Resident #4's admission MDS with an ARD of 01/23/2025 revealed Resident #4 had a BIMS Score of 13 which indicated Resident #4's cognition was intact, and Resident #4 required substantial/maximum assistance with toilet hygiene. Review of Resident #4's care plan revealed, in part, Resident #4 had a self-care deficit related to limited mobility and was total dependent on staff for toilet use. Further review revealed Resident #4 was incontinent of bowel and bladder and staff was to check Resident #4 for incontinence as needed and provide incontinence care after each incontinent episode. Observation on 04/09/2025 at 11:57AM, S8CNA approached Resident #4 who was sitting outside his room in his wheelchair. Resident #4 stated to S8CNA that he still needed to be changed and S8CNA responded with, I am about to push you to the table. Further observation revealed S8CNA pushed Resident #4 to a dining table next to other residents waiting for lunch meal to be served. Observation on 04/09/2025 at 12:15PM revealed Resident #4 was sitting at Hall z dining table with multiple residents eating lunch without receiving incontinence care. In an interview on 04/09/2025 at 1:14PM, Resident #4 indicated he needed his adult brief to be changed and he had asked the CNA to provide incontinence care to him right before he was brought to lunch, as he preferred not to go to lunch without being changed. Resident #4 further indicated that the CNA did not change his adult brief at that time. In an interview on 04/09/2025 at 1:50PM, S6MDS Clinical Coordinator indicated she had entered Resident #4's room before lunch to answer an activated call light. S6MDS Clinical Coordinator further indicated Resident #4 had asked for his adult brief to be changed and she then notified Resident #4's nurse and S8CNA of Resident #4's request. In an interview on 04/09/2025 at 2:15PM, S2Interim Director of Nursing (DON) indicated staff normally did not provide incontinence care to residents during meal times due to infection control concerns. In an interview on 04/09/2025 at 3:33PM, S8CNA acknowledged she heard Resident #4 state he was still waiting to be changed when she was pushing him to Hall z dining room, but did not address him or respond to his needs at that time because he caught me off guard there was too much going on. S8CNA indicated residents were rounded on every 2 hours and CNAs don't typically change residents during meal time. When asked if she would want to sit in stool or urine for 2 or more hours, S8CNA shook her head no in response. In an interview on 04/09/2025 at 3:53PM, S1Administrator indicated he, himself, would not want to sit in stool or urine for 2 hours and/or eat a meal while he, himself, was sitting in stool or urine. S1Administrator indicated staff should have provided incontinence care to Resident #3 and Resident #4 regardless if it was during meal service.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on observation, interviews, and record reviews, the facility failed to ensure only licensed personnel administered medications for 1 (Resident #3) of 4 (Resident #1, Resident #2, Resident #3, Re...

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Based on observation, interviews, and record reviews, the facility failed to ensure only licensed personnel administered medications for 1 (Resident #3) of 4 (Resident #1, Resident #2, Resident #3, Resident #4) sampled residents reviewed for nursing services. Findings: Review of the facility's Administering Medications policy revised on 04/2019 revealed, in part, only persons licensed or permitted by the state to prepare, administer and document the administration of medication may do so. Observation on 04/08/2025 at 11:06AM with S10Certified Nursing Assistant (CNA) present revealed an unmarked cup with no identifying information on it was filled to three-quarters capacity which contained a clear ointment located on the shelf inside a cabinet on Hall z. In an interview on 04/08/2025 at 11:10AM, S11CNA indicated she placed the above mentioned medication cup of ointment in the cabinet on Hall z after she obtained the ointment from S4LPN. S11CNA indicated she had applied the ointment in the past to Resident #3's chest, abdomen, and groin. In an interview on 04/08/2025 at 11:23PM, S4Licensed Practical Nurse (LPN) indicated he gave S11CNA Resident #3's ointment so she could apply the ointment topically to Resident #3's dry and itching skin. S4LPN identified the above mentioned ointment was Mometasone Furoate Ointment 0.1% (a steroid cream used to treat skin conditions) and confirmed the ointment was medicated. S4LPN further indicated the facility allowed CNAs to apply medicated ointments. Review of Resident #3's April 2025 Physician Orders revealed, in part, Resident #3 had an order dated 11/15/2023 for Mometasone Furoate External Ointment 0.1% apply topically one time a day for psoriasis (a skin condition that causes dry and itchy skin). In an interview on 04/08/2025 at 12:30PM, S2Interim Director of Nursing (DON) indicated it was not the facility's standard of practice to allow CNAs to apply medicated ointments to residents. In an interview on 04/08/2025 at 12:35PM, S5Minimum Data Set Clinical Coordinator stated CNAs were absolutely not allowed to apply medicated ointments to residents. In an interview on 04/08/2025 at 3:53PM, S1Administrator indicated S4LPN should not have given S11CNA Resident #3's medicated ointment to apply.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observations, interviews and record reviews the facility failed to provide timely incontinence care for 2 (Resident #3, Resident #4) of 4 (Resident #1, Resident #2, Resident #3, Resident #4) ...

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Based on observations, interviews and record reviews the facility failed to provide timely incontinence care for 2 (Resident #3, Resident #4) of 4 (Resident #1, Resident #2, Resident #3, Resident #4) sampled residents reviewed for incontinence. Findings: Review of the facility's Resident Rights policy statement, revised on 10/2016, revealed, in part, employees should treat residents with respect and dignity. Further review revealed federal and state laws guaranteed certain basic rights to all residents of this facility. Observation on 04/09/2025 at 11:40AM of the Hall z nurse's station revealed, in part, the call light monitor was alarming for Resident #3 and Resident #4 rooms. Further observation revealed at 11:41AM S3Licensed Practical Nurse (LPN) made an announcement on the facility speaker system that staff assistance was needed for Resident #3 and Resident #4 rooms. Further observation of the call system monitor revealed at 11:42AM, Resident #3's call light was no longer alarming, and Resident #4's call light remained activated. Resident#3 Review of Resident #3's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/14/2025 revealed, in part, Resident #3 had a Brief Interview for Mental Status (BIMS) of 15 which indicated Resident #3's cognition was intact. Further review revealed Resident #3 was dependent for transfers and toileting, and was incontinent (loss of bladder or bowel control) of both bladder and bowel. Review of Resident #3's care plan revealed, in part, Resident #3 had a self-care deficit related to mobility impairment, weakness and required total assistance with toileting. Further review revealed Resident #3 was incontinent of bowel and staff was to check Resident #3 for incontinence as needed and provide incontinence care after each incontinent episode. Observation on 04/09/2025 at 11:42AM revealed Resident #3's call light above the doorway of his room was not activated. Further observation revealed he was sitting in his wheelchair in his room with his wife present. In an interview on 04/09/2025 at 11:42AM, Resident #3 indicated the call light had been activated because Resident #3 wanted to be changed before lunch was served. In an interview on 04/09/2025 at 11:43AM, Resident #3's wife indicated that a staff member had entered the room, turned off the call light, and stated she would get Resident #3 some help. Resident #3's wife stated because Resident #3 required a total lift for transfers in and out of bed, the staff often took a long time to change Resident #3 after incontinent episodes. In an interview on 04/09/2025 at 12:09PM, Resident #3 indicated he had not been changed since he activated the call light at 11:40AM and he had a bowel movement. In an interview on 04/09/2025 at 12:35PM, Resident #3 indicated he had not been changed since he activated the call light at 11:40AM. Observation on 04/09/2025 at 1:21PM revealed S9 Certified Nursing Assistant (CNA) entered multiple resident rooms to remove lunch meal trays. Further observation revealed S9CNA entered Resident #3's room, removed the lunch trays, and did not provide incontinence care. In an interview on 04/09/2025 at 1:40PM, S6MDS Clinical Coordinator indicated she had entered Resident #3's room to address the call light before lunch. S6MDS Clinical Coordinator further indicated Resident #3 had asked to be changed and she then notified Resident #3's nurse and S9CNA per Resident #3's request. In an interview on 04/09/2025 at 1:41PM S9CNA indicated she had been notified by S6MDS Clinical Coordinator of Resident #3's request for personal care, but was informed of the request after the lunch trays had already been passed out to all the residents. S9CNA further indicated incontinence care was not provided to residents during meal service. Observation on 04/09/2025 at 1:50PM revealed Resident #3 was provided incontinence care by S9CNA. Further observation revealed Resident #3 had a bowel movement in his adult brief. Resident #4 Review of Resident #4's admission MDS with an ARD of 01/23/2025, revealed Resident #4 had a BIMS Score of 13 which indicated that Resident #4's cognition was intact and Resident #4 required substantial/maximal assistance from staff with toilet hygiene. Review of Resident #4's care plan revealed, in part, Resident #4 had a self-care deficit related to limited mobility and was total dependent on staff for toilet use. Further review revealed Resident #4 was incontinent of bowel and bladder and staff was to check Resident #4 for incontinence as needed and provide incontinence care after each incontinent episode. Observation on 04/09/2025 at 11:57AM revealed S8CNA approached Resident #4 who was sitting outside his room in his wheelchair. Resident #4 stated to S8CNA that he still needed to be changed and S8CNA responded with I am about to push you to the table. Further observation revealed S8CNA pushed resident to a dining table next to other residents waiting for lunch meal to be served. Observation on 4/09/2025 at 12:15PM revealed Resident #4 sitting at Hall z dining table with multiple residents eating lunch. In an interview on 04/09/2025 at 1:14PM, Resident #4 indicated he needed his brief to be changed and he had asked the CNA to change his brief right before he was brought to lunch, as he preferred not to go to lunch without being changed. Resident #4 further indicated the CNA did not change his brief at that time and stated they (CNAs) will change me when they get around to it, I have just learned to live with it. Observation on 04/09/2025 at 1:38PM revealed Resident #4 activated his call light and the light came on above the doorway to his room. Observation on 04/09/2025 at 1:41PM revealed S8CNA entered Resident #4's room and Resident #4 asked S8CNA to change him. Further observation revealed S8CNA told Resident #4 that she had to go get help and left the room. In an interview on 04/09/2025 at 1:50PM, S6MDS Clinical Coordinator indicated she had entered Resident #4's room before lunch to answer an activated call light. S6MDS Clinical Coordinator further indicated Resident #4 had asked for his adult brief to be changed and she then notified Resident #4's nurse and S8CNA of Resident #4's request. Observation on 04/09/2025 of Hall z revealed Resident #4 was within Surveyor's eyesight from 11:40AM - 2:25PM and was not provided incontinence care until 2:10pm. In an interview on 04/09/2025 at 2:15PM, S2Interim Director of Nursing (DON) indicated staff normally did not provide incontinence care to residents during meal times due to infection control concerns. In an interview on 04/09/2025 at 3:33PM, S8CNA acknowledged she heard Resident #4 state he was still waiting to be changed when she was pushing him to Hall z dining room, but did not address him or respond to his needs at that time because he caught me off guard there was too much going on. S8CNA indicated residents were rounded on every 2 hours and CNAs don't typically change residents during meal. When asked if she would want to sit in stool or urine for 2 or more hours, S8CNA shook her head no in response. In an interview on 04/09/2025 at 3:53PM, S1Administrator indicated he, himself, would not want to sit in stool or urine for 2 hours and/or eat a meal while he, himself, was sitting in stool or urine. S1Administrator indicated staff should have provided incontinence care to Resident #3 and Resident #4 regardless if it was during meal service.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and record reviews, the facility failed to ensure medicated ointments and/or lotions were stored in a locked compartment and only accessible to authorized personnel ...

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Based on observations, interviews, and record reviews, the facility failed to ensure medicated ointments and/or lotions were stored in a locked compartment and only accessible to authorized personnel for 2 random observations made 1 of 2 days while onsite. Findings: Review of the facility's Medication Storage policy and procedure revised on 11/2020 revealed, in part, drugs and biologicals used in the facility are stored in locked compartments and only persons authorized to prepare and administer medications have access to locked medications. Observation on 04/08/2025 at 10:27AM revealed a bottle of Ammonium Lactate Lotion 12% (a medicated lotion used to treat skin conditions) was found sitting on a shelf, inside of an unlocked supply cabinet on Hall y, that was accessible to residents, visitors and unauthorized personnel. Further observation revealed parts of the prescription label had been removed and there was no identifiable resident specific information or prescription number. In an interview on 04/08/2025 at 10:28AM, S7MDS Clinical Coordinator indicated she could not say why the bottle of Ammonium Lactate Lotion 12% was placed in the unlocked supply cabinet on Hall y. Observation on 04/08/2025 at 11:06AM with S10Certified Nursing Assistant (CNA) present revealed a medication cup ¾ filled with a clear ointment located on the shelf inside an unlocked cabinet on Hall z. Further observation revealed there was no identifying information on the medication cup containing the clear ointment. In an interview on 04/08/2025 at 11:06AM, S10CNA indicated she did not know why the medication cup containing ointment was placed into the supply cabinet on Hall z. S10CNA further indicated the medication cup containing ointment should not have been placed inside the unlocked and unattended supply cabinet on Hall z. In an interview on 04/08/2025 at 11:10AM, S11CNA indicated she placed the medication cup of ointment in the cabinet on Hall z. S11CNA further indicated she placed the ointment in the cabinet because she wasn't able to apply the ointment to the resident at the time and she thought the unlocked cabinet on Hall z was a safe place to store the ointment. In an interview on 04/08/2025 at 11:23PM, S4Licensed Practical Nurse (LPN) indicated he gave S11CNA Resident #3's ointment to be applied topically. S4LPN indicated the ointment was Mometasone Furoate Ointment 0.1% (a steroid cream used to treat skin conditions) and confirmed the ointment was medicated. Review of Resident #3's April 2025 Physician Orders revealed, in part, Resident #3 had an order dated 11/15/2023 for Mometasone Furoate External Ointment 0.1% apply topically one time a day for psoriasis (a skin condition that causes dry and itchy skin). In an interview on 04/09/2025 at 3:53PM, S1Administrator indicated the medicated ointment and lotion mentioned above should have been in a locked compartment and should not have been stored in a supply cabinet on the halls
Feb 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interviews, and record review the facility failed to ensure a staff member removed gloves and used proper hand hygiene when performing incontinent care for 1(Resident #R1) of 2 (...

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Based on observation, interviews, and record review the facility failed to ensure a staff member removed gloves and used proper hand hygiene when performing incontinent care for 1(Resident #R1) of 2 (Resident #R1, Resident #2 observed for incontinent care. Findings: Review of the facility's Infection Control policy and procedure, dated 2001 and revised on 10/2018, revealed, in part, the objectives of our infection control policies and practices were to: prevent, detect, investigate, and control infections in the facility. Observation on 02/18/2025 at 11:45AM revealed S2Certified Nurse Assistant (CNA) unfastened Resident #R1's adult brief while wearing gloves, but did not remove those gloves and S2CNA did not use proper hand hygiene before obtaining a clean wipe to clean Resident #R1's buttock. In an interview on 02/18/2025 at 11:55AM, S2CNA acknowledged she should have removed her dirty gloves and performed hand hygiene before using a clean cleansing wipe to perform incontinent care to Resident #R1. In an interview on 02/18/2025 at 12:00PM, S1Director of Nursing (DON) acknowledged S2CNA should have removed her dirty gloves, performed hand hygiene and applied clean gloves.
Jun 2024 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure the Resident's right to formulate an advanced directive was p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure the Resident's right to formulate an advanced directive was properly reflected in the Resident's medical record for 1 (Resident #335) of 28 (Resident #5, Resident #15, Resident #20, Resident #27, Resident #32, Resident #35, Resident 37, Resident #40, Resident #41, Resident #46, Resident #49, Resident #58, Resident #59, Resident #63, Resident #82, Resident #83, Resident #88, Resident #89, Resident #93, Resident #94, Resident #95, Resident #102, Resident #103,Resident #104, Resident #205, Resident #255, Resident #355) sampled residents reviewed for advanced directives. Findings: Review of Resident #355's EMR (electronic medical record) revealed Resident #355 was admitted to the facility on [DATE]. Review of Resident #355's [DATE] Physician's Orders revealed, in part, a copy of a signed order in the medical record dated [DATE] for Cardio Pulmonary Resuscitation (CPR). Review of Resident #355's [DATE] Physician's Orders in the Electronic Medical Record (EMR) revealed, in part, an order dated [DATE] for Do Not Resuscitate (DNR). In an interview on [DATE] at 10:57 a.m., S3MDS Nurse confirmed there was an order dated [DATE] for Resident #355 to be Full Code in the physical chart, while there was an order dated [DATE] in the EMR for Resident #355 to be DNR. S3MDS further indicated there should not be a discrepancy in Resident #355's code status orders. In an interview on [DATE] at 11:47 a.m., S2Director of Nursing (DON) agreed there should not have been a discrepancy in Resident #355's code status orders.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected 1 resident

Based on record reviews, observations and interviews, the facility failed to ensure a resident's percutaneous endoscopic gastrostomy (PEG) tube (a tube that goes directly into the stomach to receive n...

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Based on record reviews, observations and interviews, the facility failed to ensure a resident's percutaneous endoscopic gastrostomy (PEG) tube (a tube that goes directly into the stomach to receive nutrition) feeding pole was in safe operating condition for 1 (Resident #46) of 3 (Resident #15, Resident #37, and Resident #46) sampled residents reviewed for environment. Findings: Review of Resident #46's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 5/28/2024 revealed, in part, Resident #46 was dependent on staff for all Activities of Daily Living (ADL's) and received all nutrition per PEG tube. Observation on 06/24/2024 at 09:50 a.m., revealed Resident #46 was in bed and Resident #46's PEG tube was attached to the feeding pump and pole which held a bag of formula and a bag of water. Further review revealed the PEG tube feeding pole, the feeding pump, and the bags of formula and water leaned to the side and swayed back and forth when touched. In an interview on 06/25/2024 at 11:11 a.m., S10CNA indicated broken equipment should be placed out of service. Observation on 06/25/2024 at 12:15 p.m. revealed Resident #46 was in bed and Resident #46's PEG tube was attached to the feeding pump and pole which held a bag of formula and a bag of water. Further review revealed the PEG tube feeding pole, the feeding pump, and the bags of formula and water leaned to the side and swayed back and forth when touched. Observation on 06/26/2024 at 10:45 a.m. revealed Resident #46 was in bed and Resident #46's PEG tube was attached to the feeding pump and pole which held a bag of formula and a bag of water. Further review revealed the tube feeding pole, the feeding pump, and the bags of formula and water leaned to the side and swayed back and forth when touched. Observation on 06/27/2024 at 1:45 p.m. revealed Resident #46 was in bed and Resident #46's PEG tube was attached to the feeding pump and pole which held a bag of formula and a bag of water. Further review revealed the tube feeding pole, the feeding pump, and the bags of formula and water leaned to the side at an angle and swayed back and forth when touched. In an interview on 06/27/2024 at 2:40 p.m., S2Director of Nursing (DON) confirmed Resident #46's PEG tube feeding pole leaned to the side significantly and should not have been leaning. S2DON further indicated the nursing staff should have removed Resident #46's PEG tube feeding pole. S2DON further indicated Resident # 46's PEG tube feeding pole was unstable and had the potential to fall over.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on record reviews, observations, and interviews, the facility failed to: 1. Ensure food was not expired and stored in a sanitary manner. 2. Ensure a carton of nutritional supplement was stored ...

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Based on record reviews, observations, and interviews, the facility failed to: 1. Ensure food was not expired and stored in a sanitary manner. 2. Ensure a carton of nutritional supplement was stored per manufacturer's guidelines and was not available for consumption. Findings: 1. Observation on 06/24/2024 at 9:42 a.m. of storage pantry revealed, in part, the following: two 27-ounce (oz.) packages of refried beans with an expiration date of 11/04/2023; a one-gallon container of taco sauce with an expiration date of 03/16/2024; one 24 oz. container of bread crumbs with an expiration date of 03/20/2024; and one-gallon container of red enchilada sauce with an expiration date of 04/12/2024. In an interview on 06/24/2024 at 9:42 a.m., S7Food Service Manager confirmed the two packages of refried beans; breadcrumbs, enchilada sauce, and taco sauce were all expired. Observation on 06/24/2024 at 9:45 a.m., revealed an opened undated one-gallon container of blue cheese dressing. Further observation revealed the rim and the outside of the blue cheese-dressing container had an unidentified creamy substance with an unidentified green fuzzy substance. Observation also revealed an undated open box of small pastries which was not labeled. In an interview 06/24/2024 at 9:45 a.m., S7Food Service Manager confirmed the presence of the unidentified substance and confirmed it was not stored in a sanitary manner. S7Food Service Manager further confirmed there should not have been expired food on the shelves. S7Food Service Manager also confirmed the box of pastries should have been properly dated and labeled. In an interview on 06/26/2024 at 9:50 a.m., S1Administrator confirmed there should not have been any expired food in the kitchen area. 2. In an interview on 06/27/2024 at 12:21 p.m., S5Licensed Practical Nurse (LPN) indicated the Med Pass 2.0 nutritional supplement was already opened on Medication cart X when she arrived for her shift today at 7:00 a.m. S5LPN further indicated she was unaware of the time the Med Pass 2.0 nutritional supplement on medication cart X was opened. Observation on 06/27/2024 at 12:53 p.m. revealed an opened unrefrigerated carton of Med Pass 2.0 nutritional supplement on medication cart X. Further observation revealed the carton had an opened date of 06/27/2024 but did not indicate a time the carton was opened. Review of Med Pass 2.0 nutritional supplement's directions revealed, in part, the product should be used within 4 hours of opening if not refrigerated. In an interview on 06/27/2024 at 12:53 p.m., S5LPN confirmed the Med Pass 2.0 nutritional supplement on medication cart X had not been refrigerated. In an interview on 06/27/2024 at 1:47 p.m., S2Director of Nursing (DON) confirmed the carton of Med Pass 2.0 nutritional supplement on medication cart X should have been labeled with a date and time the supplement was opened. S2DON further indicated the nursing staff should ensure the Med Pass 2.0 nutritional supplement was discarded 4 hours after being opened if not refrigerated. S2DON confirmed the opened and unrefrigerated Med Pass 2.0 nutritional supplement should not have been on medication cart X and available for use.
May 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on record reviews and interviews, the facility failed to maintain an accurate count of the disposition of controlled medications for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident ...

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Based on record reviews and interviews, the facility failed to maintain an accurate count of the disposition of controlled medications for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents reviewed for pharmaceutical services. Findings: Review of the facility's Controlled Substance policy and procedure with a revised date of 10/06/2023 revealed, in part, when a resident's medication was not given the medication shall be destroyed and may not be returned to the container. The destruction of the medication shall be witnessed by 2 nurses and identified on the resident's individual narcotic record. Further review revealed the Director of Nursing (DON) services shall investigate any discrepancies in narcotic reconciliation to determine the cause. Review of Resident #1's Medication Administration Record (MAR) for May 2024 revealed, in part, Resident #1 had an order for Norco (Hydrocodone -Acetaminophen) 5-325 milligrams (mg) (a medication used to treat pain) give one tablet by mouth every 8 hours for pain. Review of Resident #1's Individual Resident Controlled Substance Record dated 04/19/2024 for Hydrocodone-Acetaminophen 5-325 mg revealed, in part, on 04/24/2024 at 8:00 p.m. the amount of tablets on hand was 42, the amount of tablets administered was 1, and the amount of tablets remaining was 40. Further review revealed on 05/16/2024 S1DON documented the disposition of remaining doses; the quantity of doses transferred to a federally approved waste receptacle was 0. In an interview on 05/22/2024 at 3:02 p.m., S1DON confirmed Resident #1's Individual Resident Controlled Substance Record for Hydrocodone-Acetaminophen 5-325mg tablets had a discrepancy for the quantity of tablets administered to Resident #1 on 04/24/2024. S1DON indicated one Hydrocodone-Acetaminophen 5-325mg tablet was wasted by the nurse but was not documented on Resident #1's Individual Resident Controlled Substance Record and it should have been.
Jun 2023 11 deficiencies 4 IJ (1 facility-wide)
CRITICAL (K)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to provide supervision to prevent elopement for 2 (Res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews, the facility failed to provide supervision to prevent elopement for 2 (Resident #38 and Resident #71) of 4 (Resident #38, Resident #70, Resident #71, and Resident #83) sampled residents reviewed for elopement. This deficient practice resulted in an Immediate Jeopardy situation on 01/08/2023 at 4:40 p.m. when Resident #71, an unsupervised resident identified as an elopement risk, eloped from the facility and was found in the facility's parking lot by staff. The continued failure to provide adequate supervision resulted in the immediate jeopardy continuing on 02/16/2023 at 10:35 p.m. when Resident #38, who was identified as an elopement risk and had severe cognitive impairment, eloped from the facility and was found in the facility's parking lot by a security guard. S1Administrator was notified of the Immediate Jeopardy on 06/01/2023 at 4:48 p.m. The Immediate Jeopardy was removed on 06/03/2023 at 1:56 p.m., after it was determined through observations, interviews, and record reviews, the facility implemented an acceptable Plan of Removal, prior to the survey exit, which included: 1. On 06/01/2023 a designated employee was trained by S1Administrator and assigned to provide supervision for Resident #37 and Resident #71 to keep them free of elopement and Resident #37's and Resident #71's Plan of Care was updated by the Minimum Data Set (MDS) Assessment nurse to reflect supervision. Completion: 06/02/2023. 2. On 06/02/2023 an MDS/CCC: Risk of Elopement Wandering Review was completed by facility MDS Assessment nurses on all current residents to identify other residents that may be affected due to being at risk to elope. 10 residents were identified at risk for elopement and were assigned a designated employee trained by S1Administrator to provide visual supervision at all times to keep them free of elopement and their Plans of Care were updated by a MDS Assessment nurse to reflect supervision. Completion: 06/02/2023. On 06/02/2023 and 06/03/2023 Nursing Administration identified the 10 residents identified as a wandering risk by placing over bed signage of a W. Completion: 06/02/2023 On 06/02/2023 Nursing Administration was educated on completing MDS/CCC: Risk of Elopement Wandering Review with the admission, readmission, quarterly, significant change in condition and annual MDS by a consultant nurse. Completion: 06/02/2023. On 06/02/2023 the S1Administrator and Nursing Administration were educated on ensuring the 10 residents identified as at risk for elopement had adequate supervision with a designated employee trained by S1Administrator and assigned to provide supervision by consultant nurse. Completion: 06/02/2023. Beginning on 06/01/2023 and continuing on 06/02/2023 and 06/03/2023 all onsite staff and onsite contracted agency staff were received in-service training conducted by MDS Assessment Nurses and Nursing Administration in regards to residents at risk for wandering have been identified by a W posted on the wall above their bed and in an Elopement Binder accessible to all staff and contracted agency staff at each nurses station, which contained a document with each residents name and picture and a photo document kept was located at the receptionist desk, also easily accessible by all staff and contracted agency staff. Start Date: 06/01/2023 End Date: 07/01/2023. Moving forward, staff and contracted agency staff that have not been inn-serviced already, will receive in-service training as they are scheduled to work and also called in for training. Facility staff and contracted agency staff will not be allowed to work until the training will be completed. 100% compliance will be obtained by 07/01/2023. Start Date: 06/01/2023 End Date: 07/01/2023. On 06/02/2023 a Patient Wandering system designed to secure facility egresses to prevent residents at risk for eloping from exiting the facility was ordered and will be installed upon delivery. Once the Patient Wandering system is installed and staff are in-serviced on use of the system, the monitoring of residents at risk for elopement by the trained designated employee may be discontinued as advised by Quality Assurance and Process Improvement (QAPI) Committee. Start Date: 06/03/2023 End Date: 07/01/2023; 3. On 06/02/2023 Nursing Administration was educated on completing MDS/CCC: Risk of Elopement Wandering Review with the admission, readmission, quarterly, significant change in condition and annual MDS by consultant nurse. Completion: 06/02/2023. On 06/02/2023 S1Administrator and Nursing Administration were educated on ensuring residents identified as at risk for elopement had adequate supervision with a trained designated employee assigned to provide supervision by consultant nurse. Completion: 06/02/2023. Beginning on 06/01/2023 and continuing on 06/02/2023 and 06/03/2023 all onsite staff and onsite contracted agency staff were received in-service training conducted by MDS Assessment Nurses and Nursing Administration in regards to residents at risk for wandering have been identified by a W posted on the wall above their bed and in an Elopement Binder accessible to all staff and contracted agency staff at each nurses station which contains a document with each resident's name and picture and the photo document kept is located at the receptionist desk, also easily accessible by all staff and contracted agency staff. Start Date: 06/01/2023 End Date: 07/01/2023. Moving forward staff and contracted agency staff that have not been in-serviced already, will receive in-service training as they are scheduled to work and also called in for training. Facility staff and contracted agency staff will not be allowed to work until the training is completed. 100% compliance will be obtained by 07/01/2023. Start Date: 06/01/2023 End Date: 07/01/2023. On 06/02/2023 a Patient Wandering system designed to secure facility egresses to prevent identified residents at risk for elopement from exiting the facility was ordered and will be installed upon delivery. Once the Patient Wandering system is installed and staff are in-serviced on use of the system, the monitoring of residents at risk for elopement by trained designated employee may be discontinued as advised by QAPI Committee; 4. S1Administrator, S2Director of Nursing (DON) and/or Designee will conduct 5 random chart audits of residents who have been admitted , readmitted , had quarterly or annual MDS review, or significant change in condition for completion of MDS/CCC: Risk of Elopement Wandering Review. Administrator and/or Designee will conduct visual audits for the presence of trained designated employee supervising residents identified as at risk for elopement and documentation review audits for all residents identified as at risk for elopement. These audits will occur 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. Begin Date: 06/03/2023 End Date: 07/01/2023 Results of audits including tracking and trends will be reviewed weekly in QAPI meeting, and any identified issues will be addressed with re-education, plan modification and progressive discipline; and, 5. Completion Date: 06/03/2023. The deficient practice had the likelihood to cause serious harm to the remaining 8 residents identified as elopement risks by the facility. Findings: Review of the facility's Wandering Resident Policy and Procedure revealed, in part, it is the policy of the facility to identify residents who walk or wheel about unrestricted and are a threat to leave the facility unattended due to their confusion, the purpose is to ensure the resident's safety utilizing the least restrictive means necessary. Resident #71 Review of the facility's Incident Report entered on 01/08/2023 at 7:58pm revealed, in part, Resident #71 was found outside the facility's back door near the dumpster. Further review revealed staff on the unit were in another resident's room at the time Resident #71 had gotten outside. Review revealed Resident #71 had pushed the push release paddle, opened the door while in her wheelchair, and exited the facility. Further review revealed the door did not have an alarm. Review of Resident #71 medical record revealed Resident #71 admitted to the facility initially on 12/03/2020 with a readmission date of 11/04/2021 with a diagnosis of Dementia. Review of Resident #71's Quarterly Minimum Data Set (MDS) dated [DATE] revealed in part, Resident #71 had a BIMS (Brief Interview Mental Status) score of 5 indicating severe cognitive impairment. Further review revealed, Resident #71 used a wheelchair as her mobility device. Review of Resident #71 current Comprehensive Care plan revealed, in part, Resident #71 was care planned for being at risk for elopement related to wandering and attempting to leave the facility unsupervised with interventions that included alarms placed on exit doors, observe Resident #71's location every hour daily, and Monitor Resident #71's location every 2 hours on even hours. Review of Resident #71's current physician orders revealed, in part, an order with a start date of 02/17/2023 that read Resident #71 was an elopement risk and needed to be rounded on every 2 hours on the even hours. Review of Resident #71's Electronic Medication Administration Record (eMAR) for February 2023 revealed documentation for rounds completed on Resident #71 every 2 hours on even hours that started on 02/17/2023 at 7:00pm. Further review revealed no documentation on 02/17/2023 for the time of 7:00 p.m., on 02/19/2023 for the time of 7:00 p.m, on 02/23/2023 for the time of 7:00 p.m, and on 02/25/2023 for the time of 7:00 a.m. Review of Resident #71's March 2023 eMAR revealed, in part, an order that stated elopement risk: round on resident every 2 hours on even hours every day and night shift. Further review revealed it was documented from 03/01/2023 through 03/31/2023 on once each shift for the 8:00 a.m-8:00 p.m. shift and once each shift for the 8:00 p.m.-8:00 a.m. Review of Resident #71's April 2023 eMAR revealed, in part, an order that stated elopement risk: round on resident every 2 hours on even hours every day and night shift. Further review revealed it was documented from 04/01/2023 through 04/30/2023 on once each shift for the 8:00 a.m-8:00 p.m. shift and once each shift for the 8:00 p.m.-8:00 a.m. Review of Resident #71's May 2023 eMAR revealed, in part, an order that stated elopement risk: round on resident every 2 hours on even hours every day and night shift. Further review revealed it was documented 05/01/2023 through 05/31/2023 on once each shift for the 8:00 a.m-8:00 p.m. shift and once each shift for the 8:00 p.m.-8:00 a.m. Review of Resident #71's Documentation Survey Report Form for February 2023 revealed documentation for rounds completed on Resident #71 every 2 hours on odd hours that started on 02/17/2023 at 7:00 a.m. that were documented once a shift at 7:00 a.m. and 7:00 p.m. Further review revealed no documentation on 02/17/2023 for the time of 7:00 a.m., on 02/19/2023 for the time of 7:00 p.m, on 02/23/2023 for the time of 7:00 p.m, and on 02/25/2023 for the time of 7:00 a.m. Review of Resident #71's Documentation Survey Report Form for March 2023 revealed documentation for rounds completed on Resident #71 every 2 hours on odd hours were documented once a shift at 7:00 a.m. and 7:00 p.m. Further review revealed no documentation on 03/03/2023 for the time of 7:00 p.m., on 03/11/2023 for the time of 7:00 p.m., on 03/13/2023 for the time of 7:00 a.m. and 7:00 p.m., and on 03/21/2023 for the time of 7:00 p.m. Review of Resident #71's Documentation Survey Report Form for April 2023 revealed documentation for rounds completed on Resident #71 every 2 hours on odd hours were documented once a shift at 7:00 a.m. and 7:00 p.m. Further review revealed no documentation on 04/08/2023 for the time of 7:00 p.m. and on 04/28/2023 for the time of 7:00 p.m. Review of Resident #71's Documentation Survey Report Form for May 2023 revealed documentation for rounds completed on Resident #71 every 2 hours on odd hours were documented once a shift at 7:00 a.m. and 7:00 p.m. Further review revealed no documentation on 05/03/2023 for the time of 7:00 p.m., on 05/12/2023 for the time of 7:00 a.m. and 7:00 p.m., on 05/17/2023 for the time of 7:00 p.m., 05/19/2023 for the time of 7:00 p.m., 05/22/2023 for the time of 7:00 p.m., 05/26/2023 for the time of 7:00 p.m., 05/27/2023 for the time of 7:00 a.m., and on 05/31/2023 for the time of 7:00 p.m. Review of Resident #71's nurse's notes revealed a nurses note with a date of 01/08/2023 at 4:40pm which stated Resident #71 was found in the parking lot by a housekeeper. Review revealed Resident #71 stated she was looking for a bathroom. Further review revealed Resident#71's RP was notified at 4:10pm and expressed concerns about a door alarm being placed on the facility exit door. Review of Resident #71's nurse's notes revealed a nurses note with a date of 01/31/2023 at 9:55pm which stated Resident #71 attempted to wander off of the unit on occasions. Review of Resident #71's nurses notes revealed a nurse's note with a date of 03/10/2023 at 6:00pm which stated, a dietary worker was walking to the unit and stated your resident was almost out of the building, if I wasn't walking the hallway she would have been gone. Review of Resident #71's Wandering Risk Assessment completed on 11/01/2023 revealed, in part, Resident #71 was at low risk for wandering. Further review revealed the assessment documented Resident #71 as forgetful with a short attention span, with a diagnosis of vascular dementia, and attempted to exit the building. Review of Resident #71's Wandering Risk Assessment completed on 01/08/2023 revealed, in part, Resident #71 was at moderate risk for wandering. Further review revealed the assessment documented Resident #71 as disoriented and forgetful with short attention span. Review revealed Resident #71 had a diagnosis of early dementia, had a known history of wandering, wandered in the hallway, and attempted to exit the building Review of Resident #71's Wandering Risk Assessment completed on 01/31/2023 revealed, in part, Resident #71 was at low risk for wandering. Further review revealed the assessment documented Resident #71 as forgetful with a short attention span, with a diagnosis of vascular dementia, and attempted to exit the building. Review of Resident #71's Wandering Risk Assessment completed on 03/10/2023 revealed, in part, Resident #71 was at moderate risk for wandering. Review revealed the assessment documented Resident #71 as forgetful with a short attention span. Review revealed Resident #71 had a diagnosis of early dementia, had a known history of wandering, wandered in other rooms, the hallway, and restricted area, and attempted to exit the building. Further review revealed, Resident #71 was being transferred from her current unit to another unit and would receive a room change. Review of the facility's hourly rounding log for the time period of 03/13/2023 through 04/29/2023 revealed no documentation of hourly rounding for Resident #71 on 03/15/2023, 04/08/2023, and 04/24/2023. Observation on 05/31/2023 at 11:41 a.m. revealed, Resident #71 sitting in the recliner in Hall V's dayroom. Further observations revealed no staff present on Hall V at this time. In an interview on 05/30/2023 at 10:51 a.m., S38LPN stated Resident #71 used to wander off the unit frequently. S38LPN stated she had gotten out of the facility a few times. In an interview on 05/31/2023 at 11:41 a.m., S17CNA stated Resident #71 used her wheelchair to move around throughout the facility without difficulty. S17CNA further stated Resident #71 did not have any restrictions with supervision and she could attend events and move throughout the facility unsupervised. Observation on 05/31/2023 at 11:50 a.m. revealed, the exit door located on Hall V was disarmed and unlocked. Observation on 05/31/2023 at 5:13 p.m. revealed Resident #71 sitting in the dining room without staff supervision. In an interview on 05/31/2023 at 12:15 p.m. S37LPN stated Resident #71 was able to roll herself around in her wheelchair without any difficulty. S37LPN stated Resident #71 was a wander risk and had gotten off of Hall V a few times. S37LPN stated she frequently disappears and staff have to go find her. Observation on 06/01/2023 at 12:30 p.m. revealed the exit door located on Hall V disarmed and unlocked. Observation on 06/01/2023 at 2:35 p.m. revealed, a visitor exited the door on Hall V. Further observation revealed the door was disarmed and unlocked. Observation on 06/01/2023 at 4:14 p.m. revealed Hall U's exterior door with a red locking device that was in the off position. Resident #38 Review of the facility's Incident Report entered on 02/17/2023 at 1:07 p.m. revealed, in part, a description that stated: Resident #38 eloped from the facility and was found by a security guard in the front of the building on the sidewalk between the front entrance door and the facility parking lot. Further review revealed Resident #38 was placed on 15 minute visual observation. Review of the incident investigation revealed the front doors of the facility had been locked for the night, the side door of the lobby did not lock and opened with a panic bar. It does not have an alarm. It is believed that Resident #38 walked to the lobby and exited the building from the side door. Resident #38 was not able to say how she got out of the facility or where she was going. Resident #38 was found walking on sidewalk between the exit door and the front parking lot approximately 5 feet from the door. No staff inside the building saw Resident #38 exit from the side lobby door. Plans have are being made by the company that will purchase the facility to install a Wander Guard system and video surveillance cameras. The facility is now purchasing AngelSense devices for resident to wear which includes a geofencing feature that will alert staff if resident walks through exit door. This will be in use until the Wander Guard system is installed. Review of the facility's incident report dated 02/16/2023, revealed while completing medication pass, S42LPN was called to the desk phone through the facility's overhead page and was notified that a security officer was at the entrance door with Resident #38. S42LPN then went to the facility's main entrance to retrieve Resident #38. The security guard notified staff that Resident #38 was found walking in parking lot area near the facility entrance door. Review of Resident #38 medical record revealed Resident #38 admitted to the facility on [DATE] with a diagnosis of Dementia and anxiety. Review of Resident #38's current physician orders revealed, in part, an order with a start date of 03/30/2023 that read Resident #38 was an elopement risk and needed to be rounded on every 2 hours on the even hours. Review of Resident #38's Quarterly Minimum Data Set (MDS) dated [DATE] revealed in part, Resident #38 had a BIMS (Brief Interview Mental Status) score of 5 indicating severe cognitive impairment. Review revealed, Resident #38 used a wheelchair as her mobility device and had no wander/elopement alarm documented. Review of Resident #38 current Comprehensive Careplan with a date of 02/16/2023, revealed, in part, Resident #38 was care planned for being at risk for elopement related to wandering and attempting to leave the facility unsupervised with interventions that included alarms placed on exit doors, apply stop signs to exit doors, assist resident to and from activities and dining area daily, allow resident to wander on unit and in courtyard under supervision; redirect resident as needed. Further review revealed if Resident #38 had behaviors observed they should be documented in Resident #38's progress notes and Resident #38's Responsible Party and Medical Director should be notified. Review of Resident #38's Wandering Risk Assessment completed on 11/29/2022 revealed, in part, Resident #38 was at moderate risk for wandering. Review revealed the assessment documented Resident #38 as forgetful with a short attention span and does not understand her surroundings. Further review revealed Resident #38 was independent with mobility, had a diagnosis of early dementia, and had a known history of wandering. Review of Resident #38's Elopement Risk Assessment, dated 02/16/2023, revealed in part, resident, Resident #38 was cognitively impaired. Review revealed, Resident #38 ambulated independently, wandered aimlessly, and could not be found by staff for 15 minutes. Further review revealed Resident #38 was found in another resident's bathroom. Review of Resident #38's Wandering Risk Assessment completed on 02/17/2023 at 7:58 a.m. revealed, in part, Resident #38 was at high risk for wandering. Review revealed the assessment documented Resident #38 as disoriented with a short attention span and does not understand her surroundings. Review revealed Resident #38 was independent with mobility, had a diagnosis of early dementia, had a known history of wandering, wandered in the hallway, and had attempted to exit the building Review of Resident #38's Wandering Risk Assessment completed on 02/17/2023 at 11:04 a.m. revealed, in part, Resident #38 was at moderate risk for wandering. Review revealed the assessment documented Resident #38 as disoriented with a short attention span and does not understand her surroundings. Review revealed Resident #38 was independent with mobility, had a diagnosis of early dementia, had a known history of wandering, wandered in the hallway, and had attempted to exit the building Review of Resident #38's Wandering Risk Assessment completed on 02/28/2023 at 5:14 a.m. revealed, in part, Resident #38 was at high risk for wandering. Review revealed the assessment documented Resident #38 as disoriented with a short attention span and does not understand her surroundings. Review revealed Resident #38 was independent with mobility, had a diagnosis of early dementia, had a known history of wandering, wandered in the hallway, and had attempted to exit the building Review of Resident #38's Wandering Risk Assessment completed on 05/31/2023 at 9:04 a.m. revealed, in part, Resident #38 was at moderate risk for wandering. Review revealed the assessment documented Resident #38 as disoriented with a short attention span and does not understand her surroundings. Review revealed Resident #38 was independent with mobility, had a diagnosis of early dementia, had a known history of wandering, wandered in the hallway, and had attempted to exit the building. Review of Resident #38's February 2023 eMAR revealed, in part, an order that stated elopement risk: round on resident every 2 hours on even hours every day and night shift. Review revealed it was documented from 02/17/2023 through 02/28/2023 once each shift for the 7:00 a.m-7:00 p.m. shift and once each shift for the 7:00 p.m.-7:00 a.m. Further review revealed an additional order that stated observe for exit seeking behavior every hour beginning on 02/17/2023 at 8:00am hourly until 02/20/2023 at 9:00am. Review of Resident #38's March 2023 eMAR revealed, in part, an order that stated elopement risk: round on resident every 2 hours on even hours every day and night shift. Further review revealed it was documented from 03/01/2023 through 03/31/2023 on once each shift for the 7:00 a.m-7:00 p.m. shift and once each shift for the 7:00 p.m.-7:00 a.m. Review of Resident #38's April 2023 eMAR revealed, in part, an order that stated elopement risk: round on resident every 2 hours on even hours every day and night shift. Further review revealed it was documented from 04/01/2023 through 04/30/2023 on once each shift for the 7:00 a.m-7:00 p.m. shift and once each shift for the 7:00 p.m.-7:00 a.m. Review of Resident #38's May 2023 eMAR revealed, in part, an order that stated elopement risk: round on resident every 2 hours on even hours every day and night shift. Further review revealed it was documented 05/01/2023 through 05/31/2023 on once each shift for the 7:00 a.m-7:00 p.m. shift and once each shift for the 7:00 p.m.-7:00 a.m. Review of Resident #38's Documentation Survey Report Form for February 2023 revealed documentation for rounds completed on Resident #38 every 2 hours on odd hours that started on 02/17/2023 at 7:00 a.m. that were documented once a shift at 7:00 a.m. and 7:00 p.m. Review revealed no documentation on 02/17/2023 for the time of 7:00 a.m. and 7:00 p.m., on 02/24/2023 for the time of 7:00 p.m, on 02/27/2023 for the time of 7:00 a.m, and on 02/28/2023 for the time of 7:00 p.m. Further review revealed on 0/28/2023 at the time of 7:00 p.m. the facility documented the task was not applicable. Review of Resident #38's Documentation Survey Report Form for March 2023 revealed documentation for rounds completed on Resident #38 every 2 hours on odd hours that were documented once a shift at 7:00 a.m. and 7:00 p.m. Review revealed no documentation on 03/01/2023 for the time of 7:00 p.m., on 03/03/2023 for the time of 7:00 a.m, on 03/06/2023 for the time of 7:00 p.m, on 03/11/2023 for the time of 7:00 p.m., on 03/21/2023 for the time of 7:00 p.m., and on 03/30/2023 for the time of 7:00 p.m. Further review revealed on 03/17/2023 at the time of 7:00 p.m., 03/22/2023 at the time of 7:00 p.m., 03/24/2023 at the time of 7:00 p.m., 03/25/2023 at the time of 7:00 p.m. 03/29/2023 at the time of 7:00 p.m., and 03/31/2023 at the time of 7:00 p.m. the facility documented the task was not applicable. Review of Resident #38's Documentation Survey Report Form for April 2023 revealed documentation for rounds completed on Resident #38 every 2 hours on odd hours that were documented once a shift at 7:00 a.m. and 7:00 p.m. Review revealed no documentation on 04/07/2023 for the time of 7:00 p.m. and on 04/18/2023 for the time of 7:00 p.m. Further review revealed on 04/03/2023 at the time of 7:00 p.m., 04/04/2023 at the time of 7:00 p.m., 04/13/2023 at the time of 7:00 p.m., 04/17/2023 at the time of 7:00 p.m. 04/19/2023 at the time of 7:00 p.m., 04/22/2023 at the time of 7:00 p.m., 04/23/2023 at the time of 7:00 p.m., 04/27/2023 at the time of 7:00 p.m., and 04/28/2023 at the time of 7:00 p.m. the facility documented the task was not applicable. Review of Resident #38's Documentation Survey Report Form for May 2023 revealed documentation for rounds completed on Resident #38 every 2 hours on odd hours that were documented once a shift at 7:00 a.m. and 7:00 p.m. Review revealed no documentation on 05/01/2023 for the time of 7:00 p.m., 05/05/2023 for the time of 7:00 p.m., and on 05/24/2023 for the time of 7:00 p.m. Further review revealed on 05/02/2023 at the time of 7:00 p.m., 05/03/2023 at the time of 7:00 p.m., 05/06/2023 at the time of 7:00 p.m., 05/07/2023 at the time of 7:00 p.m., 05/08/2023 at the time of 7:00 p.m., 05/09/2023 at the time of 7:00 a.m., 05/11/2023 at the time of 7:00 p.m., 05/16/2023 at the time of 7:00 p.m., 05/17/2023 at the time of 7:00 p.m., 05/20/2023 at the time of 7:00 p.m., 05/21/2023 at the time of 7:00 p.m., 05/25/2023 at the time of 7:00 p.m., and 05/30/2023 at the time of 7:00 p.m. the facility documented the task was not applicable. Review of Resident #38's nurse's notes revealed a nurse's note with a date of 02/16/2023 at 10:35 p.m which stated S42LPN was called to the desk phone through the facility's overhead page and was notified that a security officer was at the entrance door with Resident #38. S42LPN then went to the facility's main entrance to retrieve Resident #38. The security guard notified staff that Resident #38 was found walking in parking lot area near the facility entrance door. Review of Resident #38's nurse's notes revealed a nurse's note with a date of 0/28/2023 at 11:39 p.m. which stated Resident #38 was observed at times wandering in another resident's rooms. Observation on 05/31/2023 at 11:36 a.m., revealed Resident #38 lying in bed watching television without direct staff supervision. In an interview on 05/31/2023 11:54 a.m., S39CNA stated Resident #38 was a wanderer and was able to ambulate independently. S39CNA stated Resident #38 has had many incidents of elopement because she is [NAME]. S39CNA further stated Resident #38 would specifically wait for someone to turn around or tend to another resident and then she will attempt to elope. Observation on 05/31/2023 at 12:46 p.m. revealed Resident #38 ambulating without assistance in the Hall Z day room. In an interview on 05/31/2023 at 12:47 p.m., S40CNA, stated she was the CNA on Hall Z at this time. S40CNA stated she was not aware of any residents who resided on the unit who were identified as a wanderer. S40CNA further stated this was her second day working at the facility. In an interview on 05/31/2023 at 2:51 p.m., S35LPN stated Resident #38 is independent and can ambulate without assistive devices. S35LPN stated Resident #38 had a diagnosis of dementia and had wandering behaviors. S35LPN stated Resident #38 did not have a wanderguard in use at this time. S35LPN further stated staff just try to keep an eye out on Resident #38 to prevent her from eloping. Observation on 05/31/2023 1:12 p.m., revealed the exit door to the parking lot on Hall Y was unlocked. Observation revealed surveyor able to open the door at this time and no alarm sounded. Observation further revealed no signage on the door. Observation on 06/01/2023 at 7:39 a.m. revealed, Resident #38 sitting in her chair in her room. Observation further revealed no CNA was in direct sight of Resident #38. In an interview on 06/01/2023 at 7:51 a.m., S25Receptionist stated staff was not always present at facility's front entrance door. In an interview on 06/01/2023 at 8:15 a.m. S10Clinical Coordinator confirmed Resident #38 had eloped from the facility. S10Clinical Coordinator stated when residents got out of the facility, it was generally out of a door that was present on the unit they resided on. S10Clinical Coordinator stated the wanderguard system could have prevented Resident #38 and Resident #71 from eloping out of the facility. In an interview on 06/01/2023 at 8:41 a.m. S45CNA stated Resident #38 was an elopement risk. S45CNA stated some of the doors have alarms on them, but there is no wanderguard system in place. Observation on 06/01/2023 at 8:44 a.m. revealed the door across from the dining room on Hall Y was unlocked, unalarmed, and not supervised. At this time, the surveyor was able to open the door. In an interview on 06/01/2023 at 8:49 a.m. S44MDSNurse stated following Resident #38's incident of elopement on 02/16/2023, the intervention placed by the facility was for staff to keep an eye on her. In an interview on 06/01/2023 9:21 a.m. S42LPN stated on 02/16/2023 Resident #38 eloped through the front door of the facility and Resident #38 was found by the school's, next to the facility, security guard. S42LPN stated the incident occurred at night and there wasn't as many staff in the facility. S42LPN stated Resident #38 still had the potential to elope because she can ambulate without assistance. Observation on 06/01/23 at 9:30 a.m. revealed, the door across from the dining room on Hall Y unlocked. At this time the surveyor was able to open the door and no alarm sounded. Observation on 06/01/2023 at 9:37 a.m. revealed, the exit door on Hall Z across from Room B had a red alarm attachment with the key hole turned to off. At this time the surveyor pushed the door open and no alarm sounded. In an interview on 06/01/2023 at 9:40 a.m., S4 LPN stated Resident #38 and Resident #71 had both eloped while she was working at the facility. S4LPN further stated she assumed both residents had eloped off their previous unit out of the back door and the door had no alarm
CRITICAL (K)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected multiple residents

Based on interviews, observation, and record review, the facility failed to ensure it was administered in a manner that enabled it to use its resources effectively and efficiently to have a system in ...

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Based on interviews, observation, and record review, the facility failed to ensure it was administered in a manner that enabled it to use its resources effectively and efficiently to have a system in place to prevent and control the transmission of COVID-19 infections in the facility and to provide supervision to residents to prevent elopement by: 1.)failing to ensure staff quarantined and tested a resident (Resident #3) upon symptom onset of COVID-19; 2.)failing to ensure staff quarantined a resident ( Resident #27) who tested positive for Covid-19; 3.)failing to ensure staff used personal protective equipment (PPE) with COVID-19 positive residents (Resident #3 and Resident #27);and 4.) failing to provide supervision to keep residents (Resident #38 and Resident #71) free from elopement This deficient practice resulted in an Immediate Jeopardy situation on 01/08/2023 at 4:40 p.m. when Resident #71, an unsupervised resident identified as an elopement risk, eloped from the facility and was found in the facility's parking lot by staff. The continued failure to provide adequate supervision resulted in the immediate jeopardy continuing on 02/16/2023 at 10:35 p.m. when Resident #38, who was identified as an elopement risk and had severe cognitive impairment, eloped from the facility and was found in the facility's parking lot by a security guard. This deficient practice resulted in an Immediate Jeopardy situation for Resident #3 on 05/28/2023 at 11:30 a.m., when Resident #3 who displayed symptoms of COVID-19 and was not quarantined or tested by the facility. On 05/31/2023 at 11:46 a.m., Resident #27 tested positive for COVID-19 and was not placed on quarantine until 1:17p.m. On 05/31/2023 at 12:43 p.m. S23Agency Certified Nursing Assistant (CNA) entered Resident #27's, a symptomatic COVID-19 positive resident, room without a gown, gloves, or face shield in place. On 05/31/2023 at 1:02 p.m. S24Housekeeper entered Resident #27's room to deliver a clothing item without a gown, gloves, or face shield in place and then entered the housekeeping closet to stock her housekeeping cart. On 5/31/2023 at 1:33 p.m. S4LPN exited Resident #3's, a symptomatic COVID-19 positive resident, room with a contaminated yellow gown in her hands and entered Hall Y Dayroom. Resident #59 and Resident #74 tested positive for COVID-19 on 06/04/2023. As of 06/06/2023, there were 4 active resident COVID-19 cases in the facility. S1Administrator was notified of the Immediate Jeopardy on 06/01/2023 at 4:48 p.m. The Immediate Jeopardy was removed on 06/04/2023 at 4:03 p.m., after it was determined through observations, interviews, and record reviews, the facility implemented an acceptable Plan of Removal, prior to the survey exit, which included: 1. Resident #3 was placed on isolation precautions on 05/30/2023 and Resident #27 was placed on isolation precautions on 5/31/2023. This was completed on 06/01/2023. Resident # 3 was tested for COVID-19 on 05/30/2023, and placed on isolation precautions. Resident #27 was tested for COVID-19 with a positive result and placed on isolation precautions on 05/31/2023. This was completed on 06/01/2023. On 06/01/2023 onsite staff and contracted agency staff were inserviced by S2Directior of Nursing (DON) and S3Assistant Director of Nursing//Infection Preventionist (S3ADON/IP) regarding identification of COVID-19 symptoms, staff responsibilities when symptoms of COVID-19 were observed, and transmission-based precautions including the use of personal protective equipment (PPE) with COVID-19 positive residents in accordance with Centers for Disease Control (CDC) guidelines. Training by S2DON and S3ADON/IP and/or Designee would continue as staff and contracted agency staff on alternate schedules reported to work. Staff and contracted agency staff would not be allowed to work until training was completed. This began on 06/01/2023 and will end on 06/09/2023. On 06/02/2023 onsite licensed nurses and onsite contracted agency licensed nurses were inserviced by S2DON and S3ADON/IP regarding the need to quarantine residents with symptoms of COVID-19, while determining if a resident was positive for COVID-19, and testing residents upon COVID-19 symptom onset in accordance with CDC guidelines. Training would continue as licensed nursing staff and contracted agency licensed nursing staff on alternate schedules reported to work. Licensed Nursing Staff and contracted agency licensed nursing staff would not be allowed to work until training is completed. This began on 06/02/2023 and will end on 06/09/2023. On 06/01/2023 designated employees were trained by S1Administrator, and assigned to provide supervision for Resident #37 and Resident #71 to keep them free of elopement, and their Plan of Care was updated by the facility's MDS Assessment nurses to reflect supervision. This was completed on 06/02/2023. 2. All other 86 residents that resided in the facility had the potential to be affected. On 05/31/2023 S2DON, S3ADON/IP, and Nursing Administration conducted broad based testing of all residents and onsite staff. Resident #27 tested positive for COVID-19 and was placed on isolation precautions on 05/31/2023. Broad based testing was repeated on 06/02/2023 and all tests were negative. Broad based testing conducted by S2DON, S3ADON/IP, and Nursing Administration would continue every 3 days until test results were negative for a two week period. This began on 05/31/2023 and would end once all negative tests were obtained for two weeks. In order to keep the current resident population free from contracting COVID-19, S2DON and S3ADON/IP were educated on 06/02/2023 regarding Infection Control policies and procedures and Infection Surveillance policies by the consultant nurse. This was completed on 06/02/2023. On 06/01/2023 onsite staff and contracted agency staff were inserviced by S2DON and S3ADON/IP regarding identification of COVID-19 symptoms, staff responsibilities when symptoms of COVID-19 were observed, and transmission-based precautions including the use of personal protective equipment (PPE) with COVID-19 positive residents in accordance with CDC guidelines. Training by S2DON and S3ADON/IP and/or Designee would continue as staff and contracted agency staff on alternate schedules reported to work. Staff and contracted agency staff would not be allowed to work until training was completed. This began on 06/01/2023 and will end on 06/09/2023. On 06/02/2023 an MDS/CCC: Risk of Elopement Wandering Review was completed by facility's MDS Assessment nurses on all current residents to identify other residents that may be affected due to being at risk to elope. 10 Residents were identified as being at risk for elopement, and were assigned a designated employee trained by S1Administrator to provide visual supervision at all times to keep them free of elopement, and their Plans of Care were updated by facility's MDS Assessment nurses to reflect supervision. This was completed on 06/02/2023. On 06/02/2023 and 06/03/2023 Nursing Administration indicated that the 10 residents identified as a wandering risk had signage of a W placed over bed. This was completed on 06/02/2023. On 06/02/2023 Nursing Administration was educated on completing the MDS/CCC: Risk of Elopement Wandering Review with the admission/readmission, quarterly, a significant change in condition and annual MDS by the consultant nurse. This was completed on 06/02/2023. On 06/02/2023 the S1Administrator and Nursing Administration were educated on ensuring the 10 residents identified as at risk for elopement had adequate supervision with a designated employee trained by S1Administrator and were assigned to provide supervision by the consultant nurse. This was completed on 06/02/2023. Beginning on 06/01/2023 and continued on 06/02/2023 and 06/03/2023, all onsite staff and onsite contracted agency staff received inservice training conducted by facility's MDS Assessment Nurses and Nursing Administration in regards to residents at risk for wandering identified by a W posted on the wall above their bed, and in an Elopement Binder, accessible to all staff and contracted agency staff, at each nurses station, which contained a document with each residents name and picture and a photo document located at the receptionist desk, also easily accessible by all staff and contracted agency staff. This began on 06/01/2023 and will end on 07/01/2023. Moving forward, staff and contracted agency staff that were not inserviced already, would receive inservice training as they were scheduled to work, and were also called in for training. Facility staff and contracted agency staff would not be allowed to work until the training was completed. 100% compliance would be obtained by 06/09/2023. This began on 06/01/2023 and will end on 06/09/2023. On 06/02/2023 a Patient Wandering system designed to secure facility egresses to prevent residents at risk for eloping from exiting the facility was ordered, and would be installed upon delivery. Once the Patient Wandering system would be installed, and staff were inserviced on use of the system, the monitoring of residents at risk for elopement by trained designated employee would be discontinued as advised by the QAPI Committee. This began on 06/03/2023 and will end on 07/01/2023. 3. On 06/03/2023 S1Administrator was educated regarding job description and responsibilities by President of facility's management company. This was completed on 06/03/2023. Responsible Employee: S3ADON/IP was responsible for ensuring that Infection Control policies and procedures and Infection Surveillance policies were implemented and that staff were inserviced and monitored for adherence to the policies and procedures to prevent the transmission of COVID-19. S2DON would provide oversight of S3ADON/IP that ensured compliance of the Infection Prevention and Control Program. On 06/02/2023 S2DON and S3ADON/IP were educated on Infection Control policies and procedures and Infection surveillance policies by the consultant nurse. This was completed on 06/02/2023. On 06/01/2023 onsite staff and contracted agency staff were inserviced by S2DON and S3ADON/IP regarding identification of COVID-19 symptoms, staff responsibilities when symptoms of COVID-19 were observed, and transmission-based precautions including the use of personal protective equipment (PPE) with COVID-19 positive residents in accordance with CDC guidelines. Training by S2DON and S3ADON/IP and/or Designee would continue as staff and contracted agency staff on alternate schedules reported to work. Staff and contracted agency staff would not be allowed to work until training was completed. This began on 06/01/2023 and will end on 06/09/2023. On 06/01/2023 licensed nurses onsite and contracted agency licensed nurses were inserviced by S2DON and S3ADON/IP regarding the need to quarantine residents with symptoms of COVID-19, while determining if resident was positive for COVID-19, and testing residents upon COVID-19 symptom onset in accordance with CDC guidelines. Training would continue as licensed staff nursing and contracted agency licensed nurses on alternate schedules reported to work. Licensed Nursing Staff and contracted agency licensed nursing staff would not be allowed to work until training was completed. This began on 06/01/2023 and will end on 06/09/2023. On 06/01/2023 licensed nurses onsite and contracted agency licensed nurses were inserviced by S2DON and S3ADON/IP regarding the need to quarantine residents with symptoms of COVID-19, while determining if resident was positive for COVID-19, and testing residents upon COVID-19 symptom onset in accordance with CDC guidelines. Training would continue as licensed staff nursing and contracted agency licensed nurses on alternate schedules reported to work. Licensed Nursing Staff and contracted agency licensed nursing staff would not be allowed to work until training was completed. This began on 06/01/2023 and will end on 06/09/2023. On 06/02/2023 S2DON and S3ADON/IP were educated on Infection Control policies and procedures and Infection surveillance policies by the consultant nurse. This was completed on 06/02/2023. On 06/02/2023 Nursing Administration was educated on completing the MDS/CCC: Risk of Elopement Wandering Review with the admission/readmission, quarterly, a significant change in condition and annual MDS by the consultant nurse. This was completed on 06/02/2023. On 06/02/2023 S1Administrator and Nursing Administration were educated on ensuring residents identified as at risk for elopement had adequate supervision with a trained designated employee assigned to provide supervision by the consultant nurse. This was completed on 06/02/2023. Beginning on 06/01/2023 and continued on 06/02/2023, and 06/03/2023 all onsite staff and onsite contracted agency staff received inservice training conducted by facility's MDS Assessment Nurses and Nursing Administration in regards to residents at risk for wandering identified by a W posted on the wall above their bed, and in an Elopement Binder, accessible to all staff and contracted agency staff, at each nurses station, which contained a document with each residents name and picture and a photo document located at the receptionist desk, also easily accessible by all staff and contracted agency staff. This began on 06/01/2023 and will end on 07/01/2023. Moving forward, staff and contracted agency staff that were not inserviced already, would receive inservice training as they were scheduled to work, and were also called in for training. Facility staff and contracted agency staff would not be allowed to work until the training was completed. 100% compliance would be obtained by 06/09/2023. This began on 06/01/2023 and will end on 06/09/2023. On 06/02/2023 a Patient Wandering system designed to secure facility egresses to prevent identified residents at risk for elopement from exiting the facility was ordered and would be installed upon delivery. Once the Patient Wandering system would be installed, and staff were inserviced on use of the system, the monitoring of residents at risk for elopement by trained designated employee would be discontinued as advised by the QAPI Committee. S2DON and/or Designee would conduct random interview audits of staff from both shifts that ensured knowledge of COVID-19 symptoms 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S2DON and/or Designee would conduct 10 random visual audits that ensured the proper use of transmission-based precautions, that included the use of personal protective equipment (PPE) with COVID-19 positive residents in accordance with CDC guidelines 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S2DON would conduct documentation audits of COVID-19 testing 3 times per week for 4 weeks, then 2 times per week for weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S2DON and/or Designee would conduct 10 random interview audits of staff from both shifts that ensured knowledge of COVID-19 symptoms 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S1Administrator, S2DON, and/or Designee would conduct 5 random chart audits of residents who have been admitted or readmitted , had quarterly or annual MDS review, or a significant change in condition for completion of the MDS/CCC: Risk of Elopement Wandering Review 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S2DON and/or Designee would conduct 10 random interview audits of staff from both shifts that ensured knowledge of COVID-19 symptoms 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and ended on 07/29/2023. S2DON and/or Designee would conduct 10 random visual audits that ensured the proper use of transmission-based precautions, including the use of personal protective equipment (PPE) with COVID-19 positive residents 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S2DON and/or Designee would conduct 10 random chart audits to review for residents with COVID-19 symptoms being placed in quarantine while determining if resident is positive for COVID-19, and that residents were tested upon COVID-19 symptom onset in accordance with CDC guidelines 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S1Administrator and/or Designee would conduct visual audits for the presence of trained designated employee supervising residents identified as at risk for elopement and documentation review audits for all residents identified as at risk for elopement. These audits would occur 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/01/2023. Results of audits including tracking and trends would be reviewed weekly in the QAPI meeting, and any identified issues would be addressed with re-education, plan modification and progressive discipline. 4. S1Administrator would review all audits implemented for this plan of correction for completion and for documentation of re-education, plan modification and progressive discipline as necessary 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the President of facility's management company and/or RDO. This began on 06/03/2023 and will end on 07/29/2023. President of facility's management company and/or RDO would review S1Administrator's audits for completion and followed up with re-education, plan modification and progressive discipline as necessary. This began on 06/03/2023 and will end on 07/29/2023. 5. This was completed on 06/03/2023. This deficient practice had the potential to cause serious injury, harm, or death to the remaining 8 residents identified as elopement risks by the facility and the remaining 86 non-positive COVID-19 residents residing in the facility who were at risk for contracting COVID-19. Findings: Cross reference F689, F880, and F882. In an interview on 06/01/2023 at 10:25 a.m., S1Administrator confirmed the facility had two elopements in 2023. S1Adminsitrator stated Resident #38 and Resident #71 eloped out of the facility through the facility exits, but she is unsure of which one. S1Adminstrator stated the facility added alarms to the doors they think the residents utilized to elopement from the facility. S1Adminstrator stated the facility did not have a wanderguard system and not all doors had alarms because alarming all 39 doors was not in the budget. S1Adminstrator stated until the wanderguard was installed, it was the facility's plan to rely on the alarms on the doors to alert staff that residents were attempting to elope. She also stated residents that are an elopement risk still have the possibility of eloping. In an interview on 06/01/2023 at 11:46 a.m., S2DON stated staff should never enter a COVID-19 positive resident's room without PPE in place and should never exit a COVID-19 positive resident's room with contaminated PPE on their person. S2DON further stated the observations reflected above puts the facility at risk for a facility wide COVID-19 outbreak. S2DON further stated Resident #27 should have been placed on COVID-19 precautions immediately following her positive COVID-19 test. In an interview on 06/05/2023 at 5:15 p.m., S1Administrator confirmed she did not ensure the facility used its resources to effectively prevent the spread of COVID-19 in the facility. S1Adminsitrator further stated she was not up to date on current COVID-19 guidance and regulations because she was not a nurse. S1Adminsitrator further stated it had been very difficult for her to and keep up with the regulations. In an interview on 06/06/2023 at 12:15 p.m., S2DON confirmed Resident #3 should have been tested for COVID-19 and placed in quarantine immediately upon the onset of COVID-19 symptoms. S2DON further stated if the facility had acted upon Resident #3's symptoms on 05/28/2023 when they began, the facility could have implemented precautions to prevent Resident #27, Resident #59, and Resident #74 from contracting COVID-19. In an interview on 06/05/2023 10:47a.m. S36Senior [NAME] President, stated she was unaware of any other interventions implemented for the elopement incidents for Resident #71 on 01/08/2023 and Resident #38 on 02/16/2023. S36Senior [NAME] President stated there was a lack of communication to ensure staff were all aware of the expectations for COVID-19. S26Senior [NAME] President further stated she was responsible for monitoring the administration and nursing administration to ensure they were implementing the correct processes for COVID-19 and elopement and she would perform the audits stated in the above plan of removal until the new company took over the facility.
CRITICAL (K)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Infection Control (Tag F0880)

Someone could have died · This affected multiple residents

Based on record review, observation, and interview, the facility failed to take steps to prevent the transmission of COVID-19 by: 1.) failing to ensure staff quarantined and tested a resident (Residen...

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Based on record review, observation, and interview, the facility failed to take steps to prevent the transmission of COVID-19 by: 1.) failing to ensure staff quarantined and tested a resident (Resident #3) upon symptom onset of COVID-19; 2.) failing to ensure staff quarantined a resident ( Resident #27) who tested positive for Covid-19;and 3.) failing to ensure staff used personal protective equipment (PPE) with COVID-19 positive residents (Resident #3 and Resident #27). This deficient practice resulted in an Immediate Jeopardy situation on 05/28/2023 at 11:30 a.m. when Resident #3 who displayed symptoms of COVID-19 and was not quarantined or tested by the facility. The Immediate Jeopardy situation continued for the following: On 05/31/2023 at 11:46 a.m., when Resident #27 tested positive for COVID-19 and was not placed on quarantine until 1:17p.m. On 05/31/2023 at 12:43 p.m. S23Agency Certified Nursing Assistant (CNA) entered Resident #27's, a symptomatic COVID-19 positive resident's room without a gown, gloves, or face shield in place. On 05/31/2023 at 1:02 p.m. S24Housekeeper entered Resident #27's room to deliver a clothing item without a gown, gloves, or face shield in place and then entered the housekeeping closet to stock her housekeeping cart. On 5/31/2023 at 1:33 p.m. S4LPN exited Resident #3's, a symptomatic COVID-19 positive resident, room with a contaminated yellow gown in her hands and entered Hall Y Dayroom. Resident #59 and Resident #74 tested positive for COVID-19 on 06/04/2023. As of 06/06/2023, there were 4 active resident COVID-19 cases in the facility. S1Administrator was notified of the Immediate Jeopardy on 06/01/2023 at 4:48 p.m. The Immediate Jeopardy was removed on 06/04/2023 at 4:03 p.m., after it was determined through observations, interviews, and record reviews, the facility implemented an acceptable Plan of Removal, prior to the survey exit, which included: 1. Resident #3 was placed on isolation precautions on 05/30/2023 and Resident #27 was placed on isolation precautions on 05/31/2023.This was completed on 06/01/2023. On 06/01/2023, onsite staff and contracted agency staff were inserviced by S2Director of Nursing (DON) and S3Assistant Director Of Nursing (ADON)/Infection Preventionist (IP) regarding identification of COVID-19 symptoms, staff responsibilities when symptoms of COVID-19 are observed, and transmission-based precautions including the use of personal protective equipment (PPE) with COVID-19 positive residents in accordance with Centers for Disease Control and Prevention(CDC) guidelines. The Training by S2DON and S3ADON/IP and/or Designee continued as staff and contracted agency staff on alternate schedules reported to work. Staff and contracted agency staff were not allowed to work until training was completed. This began on 06/01/2023 and will end on 06/09/2023. On 06/02/2023 licensed nurses onsite and contracted agency licensed nurses were inserviced by S2DON and S3ADON/IP regarding the need to quarantine residents with symptoms of COVID-19 while determining if the resident was positive for COVID-19 and testing residents upon COVID-19 symptom onset in accordance with CDC guidelines. The Training would continue as licensed staff nursing and contracted agency licensed nurses on alternate schedules reported to work. Licensed Nursing Staff contracted agency licensed nursing staff would not be allowed to work until training was completed. This began on 06/02/2023 and will end on 06/09/2023. 2. The other 86 residents who resided in the facility had the potential to be affected. The initial round of broad based COVID-19 testing was completed on 05/31/2023 to identify any further positive cases of COVID-19 with 1 additional resident who tested positive and was placed on isolation precautions. The second round of broad based testing was completed on 06/02/2023 with no further positive tests. Testing would continue every third day until 2 weeks of negative results are achieved. This began on 05/31/2023 and would end when 2 weeks of negative results was achieved. On 06/02/2023, S2DON and S3ADON/IP was educated on Infection Control policies and procedures, and Infection Surveillance policies by consultant nurse. This was completed on 06/02/2023. On 06/01/2023, onsite staff and contracted agency staff were inserviced by S2DON and S3ADON/IP regarding the identification of COVID-19 symptoms, staff responsibilities, when symptoms of COVID-19 are observed, and transmission-based precautions including the use of personal protective equipment (PPE) with COVID-19 positive residents in accordance with CDC guidelines. The training by S2DON and S3ADON/IP and/or Designee continued as staff and contracted agency staff on alternate schedules reported to work. The staff and contracted agency staff would not be allowed to work until training was completed. This began on 06/01/2023 and will end on 06/09/2023. On 06/01/2023, licensed nurses onsite and contracted agency licensed nurses were inserviced by S2DON and S3ADON/IP regarding the need to quarantine residents with symptoms of COVID-19 while determining if a resident was positive for COVID-19 and testing residents upon COVID-19 symptom onset in accordance with CDC guidelines. The training would continue as licensed staff nursing and contracted agency licensed nurses on alternate schedules reported to work. Licensed Nursing Staff and contracted agency licensed nursing staff would not be allowed to work until training was completed. This began on 06/01/2023 and will end on 06/09/2023. 3. On 06/02/2023, S2DON and S3ADON/IP were educated on Infection Control policies and procedures, and Infection surveillance policies by consultant nurse. This was completed on 06/02/2023. On 06/01/2023, onsite staff and contracted agency staff were inserviced by S2DON and S3ADON/IP regarding identification of COVID-19 symptoms, staff responsibilities, when symptoms of COVID-19 are observed, and transmission-based precautions including the use of personal protective equipment (PPE) with COVID-19 positive residents in accordance with CDC guidelines. The training by S2DON and S3ADON/IP and/or Designee continued as staff and contracted agency staff on alternate schedules reported to work. Staff and contracted agency staff would not be allowed to work until training was completed. This began on 06/01/2023 and ended on 06/09/2023. On 06/01/2023, licensed nurse's onsite and contracted agency licensed nurses were inserviced by S2DON and S3ADON/IP regarding the need to quarantine residents with symptoms of COVID-19 while determining if resident is positive for COVID-19 and testing residents upon COVID-19 symptom onset in accordance with CDC guidelines. Training will continue as licensed staff nursing and contracted agency licensed nurses on alternate schedules report to work. Licensed Nursing Staff and contracted agency licensed nursing staff will not be allowed to work until training is complete. This began on 06/01/2023 and ended on 06/09/2023. 4. S2DON and/or Designee will conduct 10 random interview audits of staff from both shifts to ensure knowledge of COVID-19 symptoms 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the Quality Assurance and Performance Improvement (QAPI) Committee. This began on 06/03/2023 and will end on 07/29/2023. S2DON and/or Designee will conduct 10 random visual audits to ensure the proper use of transmission-based precautions including the use of personal protective equipment (PPE) with COVID-19 positive residents 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S2DON and/or Designee will conduct 10 random chart audits to review for residents with COVID-19 symptoms who were placed in quarantine while determining if resident is positive for COVID-19, and testing residents upon COVID-19 symptom onset in accordance with CDC guidelines 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. Results of audits including surveillance will be reviewed weekly by QAPI Committee, and any identified issues will be addressed with re-education, plan modification and progressive discipline. This was completed on 06/03/2023. This deficient practice had the potential to cause serious injury, harm, or death for the remaining 86 non-positive COVID-19 residents residing in the facility who were at risk for contracting COVID-19. Findings: 1.) Review of the facility's Coronavirus Disease Testing Residents Policy revealed, in part, any resident, regardless of their vaccination status, with even mild symptoms of COVID-19 would receive a viral test as soon as possible. Review revealed, symptomatic residents, regardless of vaccination status, were placed on transmission-based precautions (TBP) according to CDC guidelines. Review revealed, asymptomatic residents with close contact with someone with SARS-CoV-2(COVID-19) infection, regardless of vaccination status, would have a series of three viral tests for SARS-CoV-2(COVID-19) infection. Review revealed testing would be conducted immediately (but not until 24 hours after the exposure) and, if negative, again 48 hours after the first negative test and, 48 hours after the second negative test. Further review revealed, source control should be worn by all individuals being tested. Review of Resident #3's Diagnosis List revealed, in part, Resident #3 had a diagnosis of essential hypertension and Type 2 Diabetes Mellitus. Review of Resident #3's Minimal Data Set with an Assessment Reference Date of 04/12/2023 revealed, in part, Resident #3's Brief Interview for Mental Status Score was 15, which indicated Resident #3 was cognitively intact. Review of Resident #3's Careplan, with a revision date of 04/25/2023, revealed, in part, Resident #3 was at risk for COVID-19 related to her comorbidities, and the CDC guidelines should be followed. Further review revealed Resident #3 should be monitored for signs and symptoms of infection and the medical director should be notified if any symptoms occurred. Further review revealed, Resident #3's cough, temperature, and shortness of breath should be evaluated and the medical director should be informed. Review of Resident #3's nurse's notes, revealed no nursing notes documented from 05/25/2023-05/30/2023 regarding Resident #3 having symptoms of COVID-19. Review of Resident #3's May 2023 electronic Medication Administration Record (eMAR) revealed, in part, no documented evidence that Resident #3 was assessed for signs and symptoms of COVID-19 on 05/28/2023 and 05/29/2023. Review of the facility's Covid Testing Log revealed, Resident #3 tested positive for COVID-19 on 05/30/2023, Resident #27 tested positive for COVID-19 on 05/31/2023, Resident #59 tested positive for COVID-19 on 06/04/2023, and Resident #74 tested positive for COVID-19 on 06/04/2023. Observation on 06/01/2023 at 8:12 a.m., revealed Resident #3 lying on her left side in her bed coughing into a white tissue. In an interview on 06/01/2023 at 8:15 a.m., Resident #3 stated her symptoms of COVID-19 began on Sunday, 05/28/2023, after she got out of church around 11:30 a.m. Resident #3 further stated she informed S34AgencyLPN she had a sore throat, headache, and body aches. Resident #3 further stated S34Agency LPN told her she had a cold and it would pass in a few days. Resident #3 stated her symptoms continued on Monday, 05/29/2023 and Tuesday, 05/30/2023. Resident #3 stated the facility tested her for COVID-19 on Tuesday, 05/30/2023. In an interview on 05/31/2023 at 9:20 a.m., S10ClinicalCoordinator stated Resident #3 had symptoms of COVID-19 on Monday, 05/29/2023. S10ClinicalCoordinator further stated Resident #3 complained of a headache, body aches, and weakness on 05/29/2023. S10ClinicalCoordinator further stated she noticed Resident #3 was extremely weak, but she did not notify Resident #3's physician because she assumed S5Licensed Practical Nurse took care of it. S10ClinicalCoordinator further stated Resident #3 now had a loss of appetite and a cough. In an interview on 05/31/2023 at 2:36 p.m., S3ADON/IP stated COVID-19 testing was currently being completed on all residents in the facility and would not be completed again until 06/03/2023. S3ADON/IP further stated she had not interviewed Resident #3 and she was unaware of when her COVID-19 symptoms began. In an interview on 06/01/2023 at 3:26 p.m., S34AgencyLPN stated she did not recall if Resident #3 told her she was feeling unwell. S34AgencyLPN further stated she was aware of the signs and symptoms of COVID-19, but she did not know the facility's policy on COVID-19 or the facility's process for a resident with COVID-19 symptoms. In an interview on 06/01/2023 at 3:30 p.m., S10ClinicalCoordinator stated Resident #3 should have been tested on Sunday, 05/28/2023 upon COVID-19 symptom onset. In an interview on 06/01/2023 at 5:30 p.m., S15CNA stated she witnessed Resident #3 report to S34AgencyLPN she was not feeling well around 2:00 p.m. on Sunday, 05/30/2023. In an interview on 06/02/2023 at 11:32 a.m., Resident #3's physician stated it was his expectation that COVID-19 testing was completed upon the identification of symptoms of COVID-19. Resident #3's physician further stated following the identification of a positive COVID-19 result, the resident should be isolated. In an interview on 06/06/2023 at 12:15 p.m., S2DON confirmed Resident #3 should have been tested for COVID-19 and placed in quarantine immediately upon the onset of COVID-19 symptoms. S2DON further stated if the facility had acted upon Resident #3's symptoms on 05/28/2023 when they began, the facility could have implemented precautions to prevent Resident #27, Resident #59, and Resident #74 from contracting COVID-19. 2.) Review of the facility's Coronavirus Disease Testing Residents Policy revealed, symptomatic residents, regardless of vaccination status, were placed on transmission-based precautions (TBP) according to CDC guidelines. Review of Resident #27's nurse's notes dated 05/31/2023 at 3:14 p.m. revealed, in part, Resident #27 tested positive for COVID-19. In an interview on 05/31/2023 at 12:02 p.m., S10Clinical Coordinator stated Resident #27 tested positive today at 11:46 a.m. Observation on 05/31/2023 at 12:54 p.m. revealed, Resident #27's door open without PPE or COVID-19 signage present. Observation on 05/31/2023 at 1:17 p.m. revealed, S10Clinical Coordinator placed PPE and COVID-19 signage on Resident #27's door. In an interview on 05/31/2023 at 3:46 p.m., S10Clinical Coordinator confirmed she should have placed PPE and COVID-19 isolation signage on Resident #27's door. In an interview on 05/31/2023 at 3:57 p.m., S3ADON/IP stated PPE and COVID-19 isolation signage should be placed on a COVID-19 positive resident's door immediately and all staff should be made aware. In an interview on 06/01/2023 at 11:46 a.m., S2DON stated Resident #27 should have been placed on COVID-19 precautions immediately following her positive COVID-19 test. 3.) Review of the facility's Droplet Precautions policy revealed, in part, gloves, gown, and goggles should be worn when a resident is on droplet precautions. Review of the facility's Personal Protective Equipment (PPE) policy revealed, in part, PPE provided to the facility's personnel included gowns, gloves, masks, and eye wear. Review of Resident #3's nurses notes dated 05/30/2023 at 6:03 p.m. revealed, in part, Resident #3 tested positive for COVID-19. In an interview on 05/31/2023 at 11:00 a.m., S4LPN stated Resident #3 remained symptomatic of COVID-19. S4LPN further stated Resident #3's symptoms included cough, body aches, and weakness. In an interview on 05/31/2023 at 12:30 p.m., S23Agency CNA stated the only resident positive for COVID-19 was Resident #3. Observation on 5/31/2023 at 1:33 p.m. revealed, S4LPN exited Resident #3's room with a gown, face shield, gloves, and an N95 mask on and entered Hall Y's Dayroom. In an interview on 05/31/2023 at 2:13 p.m., S10Clinical Coordinator stated she witnessed S4LPN exit Resident #3's room with a gown, face shield, gloves, and an N95 mask and entered Hall Y's Dayroom. S10Clinical Coordinator stated S4LPN should have removed her gown, gloves, and face shield prior to exiting Resident #3's room. S10Clinical Coordinator further stated S4LPN should have removed her N95 mask, discarded it, and replaced it with a new one and she did not. Review of Resident #27's nurse's notes dated 05/31/2023 at 3:14 p.m. revealed, in part, Resident #27 tested positive for COVID-19. In an interview on 05/31/2023 at 12:02 p.m., S10Clinical Coordinator stated Resident #27 was symptomatic. S10Clinical Coordinator further stated Resident #27's symptoms included cough, body aches, and a sore throat. Observation on 05/31/2023 at 12:43 p.m., revealed, S23Agency Certified Nursing Assistant (CNA) entered Resident #27's resident's room without a gown, gloves, or face shield in place. Further observation revealed S23CNA assisted Resident #27 with her clothing and then exited Resident #27's room and gave a cup of ice to Resident #74. Observation on 05/31/2023 at 12:54 p.m. revealed, Resident #27's door open without PPE or COVID-19 signage present. Observation on 05/31/2023 at 1:02 p.m. revealed, S24Housekeeper entered Resident #27's room without a gown, gloves, and a face shield. Observation further revealed S24Housekeeper handed Resident #27 a clothing item and then proceeded to the Hall Y's housekeeping closet to restock her cart. In an interview on 05/31/2023 at 1:36 p.m., S24Housekeeper confirmed she entered Resident #27's room without a gown, a face shield, and gloves. S24Housekeeper further stated she was unaware that Resident #27 tested positive for COVID-19. Observation on 05/31/2023 at 1:17 p.m. revealed S10Clinical Coordinator placed PPE and COVID-19 signage on Resident #27's door. In an interview on 05/31/2023 at 1:36 p.m., S23Agency CNA confirmed she entered Resident #27's room without a gown, a face shield, and gloves. S23Agency CNA further stated she was unaware that Resident #27 tested positive for COVID-19. In an interview on 05/31/2023 at 3:46 p.m., S10Clinical Coordinator confirmed she should have placed PPE and COVID-19 isolation signage on Resident #27's door and educated staff immediately after Resident #27 tested positive and she did not. In an interview on 05/31/2023 at 3:57 p.m., S3ADON/IP stated staff should wear a face shield, gown, N95 mask, and gloves prior to entering a COVID-19 isolation room and all PPE should be removed prior to exiting a COVID-19 isolation room. S3ADON/IP further stated PPE and COVID-19 isolation signage should be placed on a COVID-19 positive resident's door immediately and all staff should be made aware. In an interview on 06/01/2023 at 11:46 a.m., S2DON stated staff should never enter a COVID-19 positive resident's room without PPE in place and should never exit a COVID-19 positive resident's room with contaminated PPE on their person. S2DON further stated the observations reflected above puts the facility at risk for a facility wide COVID-19 outbreak.
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0882 (Tag F0882)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

Based on observation, interview and record review, the facility failed to ensure the Infection Preventionist established and maintained an effective infection prevention and control program to prevent...

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Based on observation, interview and record review, the facility failed to ensure the Infection Preventionist established and maintained an effective infection prevention and control program to prevent the transmission of COVID-19 infections in the facility by: 1.)failing to ensure staff quarantined and tested a resident (Resident #3) upon symptom onset of COVID-19; 2.)failing to ensure staff quarantined a resident ( Resident #27) who tested positive for Covid-19;and 3.)failing to ensure staff used personal protective equipment (PPE) with COVID-19 positive residents (Resident #3 and Resident #27). This deficient practice resulted in an Immediate Jeopardy situation on 05/28/2023 at 11:30 a.m. when Resident #3 who displayed symptoms of COVID-19 and was not quarantined or tested by the facility. The Immediate Jeopardy situation continued for the following: On 05/31/2023 at 11:46 a.m., when Resident #27 tested positive for COVID-19 and was not placed on quarantine until 1:17p.m. On 05/31/2023 at 12:43 p.m. S23Agency Certified Nursing Assistant (CNA) entered Resident #27's, a symptomatic COVID-19 positive resident's room without a gown, gloves, or face shield in place. On 05/31/2023 at 1:02 p.m. S24Housekeeper entered Resident #27's room to deliver a clothing item without a gown, gloves, or face shield in place and then entered the housekeeping closet to stock her housekeeping cart. On 5/31/2023 at 1:33 p.m. S4LPN exited Resident #3's, a symptomatic COVID-19 positive resident, room with a contaminated yellow gown in her hands and entered Hall Y Dayroom. Resident #59 and Resident #74 tested positive for COVID-19 on 06/04/2023. As of 06/06/2023, there were 4 active resident COVID-19 cases in the facility. S1Administrator was notified of the Immediate Jeopardy on 06/01/2023 at 4:48 p.m. The Immediate Jeopardy was removed on 06/04/2023 at 4:03 p.m., after it was determined through observations, interviews, and record reviews, the facility implemented an acceptable Plan of Removal, prior to the survey exit, which included: 1. Resident #3 was placed on isolation precautions on 05/30/2023 and Resident #27 was placed on isolation precautions on 05/31/2023. This was completed on 05/31/2023. 2. The other 86 residents residing in the facility had the potential to be affected. In order to keep the current resident population free from contracting COVID-19, S2Director of Nursing (DON) and S3Assistant Director of Nursing/Infection Preventionist (ADON/IP) were educated on 06/02/2023 regarding Infection Control policies and procedures and Infection Surveillance policies by the consultant nurse. This was completed on 06/02/2023. On 05/31/2023 S2DON, S3ADON/IP and Nursing Administration conducted broad based testing of all residents and onsite staff. Resident #27 tested positive for COVID-19 and was placed on isolation precautions on 5/31/2023. Broad based testing was repeated on 06/02/2023 with all tests being negative. Broad based testing conducted by S2DON, S3ADON/IP, and Nursing Administration would continue every 3 days until test results were negative for a two week period. This began on 05/31/2023 and would end once all negative tests were obtained for two weeks. 3. In order to keep the current resident population free from contracting COVID-19, S2DON and S3ADON/IP were educated on 06/02/2023 regarding Infection Control policies and procedures and Infection Surveillance policies by the consultant nurse. This was completed on 06/02/2023. On 05/31/2023 S2DON, S3ADON/IP, and Nursing Administration conducted broad based testing of all residents and onsite staff. Resident #27 tested positive for COVID-19 and was placed on isolation precautions on 5/31/2023. Broad based testing was repeated on 06/02/2023 with all tests negative. Broad based testing conducted by S2DON, Infection negative for two week period. This began on 05/31/2023 and would end once all negative tests are obtained for two weeks. Responsible Employee: S3ADON/IP was responsible for ensuring that Infection Control policies and procedures and Infection Surveillance policies were implemented, and that staff were inserviced and monitored for adherence to the policies and procedures that prevented the transmission of COVID-19. S2DON would provide oversight of S3ADON/IP to ensure compliance of the Infection Prevention and Control Program. 4. S2DON and/or Designee would conduct 10 random interview audits of staff from both shifts that ensured knowledge of COVTD-19 symptoms 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S2DON and/or Designee would conduct 10 random visual audits that ensured the proper use of transmission-based precautions including the use of personal protective equipment (PPE) with COVID-19 positive residents in accordance with CDC guidelines 3 times a week for 4 weeks, then 2 times a week for 4 weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. S2DON would conduct documentation audits of broad based testing on 10 random residents 3 times per week for 4 weeks, then 2 times per week for weeks, then as deemed necessary by the QAPI Committee. This began on 06/03/2023 and will end on 07/29/2023. Results of audits and surveillance would be reviewed weekly by the QAPI Committee, and any identified issues would be addressed with re-education, plan modification and progressive discipline. This was completed on 06/03/2023. This deficient practice had the potential to cause serious injury, harm, or death for the remaining 86 non-positive COVID-19 residents residing in the facility who were at risk for contracting COVID-19. Findings: Cross reference F880. In an interview on 05/31/2023 at 2:36 p.m., S3ADON/IP stated COVID-19 testing was currently being completed on all residents in the facility and would not be completed again until 06/03/2023.S3ADON/IP further stated she had not interviewed Resident #3 and she was unaware of when her COVID-19 symptoms began. In an interview on 05/31/2023 at 3:57 p.m., S3ADON/IP stated personal protective equipment(PPE) and COVID-19 isolation signage should be placed on a COVID-19 positive resident's door immediately and all staff should be made aware. S3ADON/IP further stated staff should wear a face shield, gown, N95 mask, and gloves prior to entering a COVID-19 isolation room and all PPE should be removed prior to exiting a COVID-19 isolation room. S3ADON/IP further stated PPE and COVID-19 isolation signage should be placed on a COVID-19 positive resident's door immediately and all staff should be made aware. S3ADON/IP further stated she had not read the updated infection control guidelines issues on 05/11/2023 and she was unaware of any of the new regulations. In an interview on 06/01/2023 at 11:46 a.m., S2DON stated staff should never enter a COVID-19 positive Resident's room without PPE in place and should never exit a COVID-19 positive residents room with contaminated PPE on their person. S2DON further stated the observations reflected above puts the facility at risk for a facility wide COVID-19 outbreak. S2DON further stated Resident #27 should have been placed on COVID-19 precautions immediately following her positive COVID-19 test. In an interview on 06/06/2023 at 12:15 p.m., S2DON confirmed Resident #3 should have been tested for COVID-19 and placed in quarantine immediately upon the onset of COVID-19 symptoms. S2DON further stated if the facility had acted upon Resident #3's symptoms on 05/28/2023 when they began, the facility could have implemented precautions to prevent Resident #27, Resident #59, and Resident #74 from contracting COVID-19. In an interview on 06/02/2023 at 11:25 a.m., S2DON confirmed it was S3ADON/IP's responsibility to educate herself on the new regulations for infection control. S2DON further confirmed the infection control program was S3ADON/IP's responsibility. S2DON further stated the actions stated in the above interviews were S3ADON/IP's responsibility and S3ADON/IP should have ensured the proper infection control practices were implemented.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

Based on observation, record review, and interview, the facility failed to provide privacy for a resident during incontinence care for 1 (Resident #57) of 1(Resident #57) sampled residents observed du...

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Based on observation, record review, and interview, the facility failed to provide privacy for a resident during incontinence care for 1 (Resident #57) of 1(Resident #57) sampled residents observed during incontinence care in a total investigative sample of 23. Findings: Review of Resident #57's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) 03/28/2023 revealed, in part, Resident #57 had a Brief Interview for Mental Status (BIMS) of 5 (0-7 indicated severe impairment). Further review revealed, in part, an indication for an indwelling urinary catheter. Review of Resident #57's Physician's orders revealed, in part, Foley catheter care every shift- wash with soap and water and dry site every shift related to retention of urine. Review of Resident #57's care plan revealed, in part, resident requires the use of a Foley catheter related to a diagnosis of urinary retention. Interventions included: Perform pericare every shift and as needed. Review of the facility's Resident Rights policy statement revealed, in part, residents had to the right to privacy and confidentiality. Observation on 06/01/2023 at 2:31 p.m. revealed S7 Certified Nursing Assistant (CNA) entered Resident #57's room to provide incontinence and urinary catheter care, and failed to close the window blinds to the outside courtyard which was accessible to residents and staff. Observation further revealed S7CNA opened and removed Resident #57's adult diaper which exposed Resident #57's genital area while the window blinds that look out over the courtyard which was accessible to residents and staff remained opened. In an interview on 06/01/2023 at 2:45 p.m., S7CNA stated she should have closed the window blinds in Resident #57's room before she performed incontinence and urinary catheter care. In an interview on 06/05/2023 at 10:51 a.m., S10Clinical Coordinator stated privacy should be maintained during catheter care. S10Clinical Coordinator further stated, S7CNA should have closed the window blinds in Resident #57 room before she provided incontinence and urinary catheter care to Resident #57. In an interview on 06/05/2023 at 1:40 p.m., S2DON stated S7CNA should have closed Resident #57's window blinds before she provided incontinence and urinary catheter care to Resident #57.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to ensure an allegation of resident to resident physical abuse and an allegation of staff to resident physical and verbal abuse was thoroughl...

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Based on record review and interviews, the facility failed to ensure an allegation of resident to resident physical abuse and an allegation of staff to resident physical and verbal abuse was thoroughly investigated for 1(Resident #239) of 1 sampled residents reviewed for verbal and physical abuse. Findings: Review of the facility's Statewide Incident Management Systems (SIMS) report log, revealed, in part, an allegation of physical abuse regarding Resident #239 was unsubstantiated on 12/21/2023. Review of Resident #239's Health Standards Incident Report revealed, in part, the allegations of physical and verbal abuse occurred on 12/20/2022 at 12:30 p.m. Review of the written statement written by S8Licensed Practical Nurse (LPN) revealed, in part, the alleged incident occurred on 12/20/2023 at 6:00 p.m. S8LPN further documented that she did not physically or verbally abuse Resident #239, but that Resident #3 did hit at Resident #239. Review of the verbal statement given by S6Dietary Aide (DA) and written by S1Administrator revealed, in part, S6DA called S2Director of Nursing (DON) and reported that Resident #239 was hit and yelled at by S8LPN on 12/20/2023 at 12:30 p.m. In an interview on 06/01/2023 at 4:25 p.m., S1Administrator stated she completed the SIMS reports incorrectly, and she should have indicated that the allegations of physical and verbal abuse were unable to be verified instead of unsubstantiated in regards to the allegation of staff to resident physical and verbal abuse. In an interview on 06/05/2023 at 2:02 p.m., S2DON stated she was unaware of the difference in timeframe between S8LPN and S6DA's statements. S2DON further stated that this discrepancy in the timeframes of the written statements were not investigated and should have been investigated. In an interview on 06/05/2023 4:38 p.m., S1Administrator stated she did not do a thorough investigation of the allegation of physical and verbal abuse as it related to S8LPN and Resident #239, and that she was unable to produce any further documentation that the allegations of physical and verbal abuse were investigated further. S1Administrator further stated she did not investigate the discrepancy in regards to the timeframes indicated in S6DA's verbal statement and S8LPN's written statement regarding the allegation of staff to resident physical and verbal abuse. S1Administrator further stated she did not investigate the allegation of resident to resident abuse involving Resident #3 and Resident #239 that was noted in S8LPN's written statement, and that this allegation of resident to resident abuse should have been investigated.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to complete a performance review at least once every 12 months for 3 Certified Nurse Aides (CNA) (S15CNA, S16CNA, and S17CNA) of 8 CNAs (S15CN...

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Based on record review and interview, the facility failed to complete a performance review at least once every 12 months for 3 Certified Nurse Aides (CNA) (S15CNA, S16CNA, and S17CNA) of 8 CNAs (S15CNA, S16CNA, S17CNA, S18CNA, S19CNA, S20CNA, S21CNA and S22CNAAgency) personnel records reviewed. Findings: Review of S15CNA's personnel record revealed, in part, a hire date of 10/18/2021, and no documentation that an annual performance review was completed within the last 12 months. Review of S16CNA's personnel record revealed, in part, a hire date of 06/10/2019, and no documentation that an annual performance review was completed within the last 12 months. Review of S17CNA's personnel record revealed, in part, a hire date of 09/21/2021, and no documentation that an annual performance review was completed within the last 12 months. In an interview on 06/02/2023 at 1:02 p.m., S13Human Resources stated the facility does not have an annual evaluation of S15CNA and S16CNA, and that the facility should have performed annual evaluations of the CNAs. In an interview on 06/02/2023 at 4:13 p.m. S11Clinical Coordinator stated she had not done the annual evaluations for S15CNA and S16CNA. In an interview on 06/02/2023 5:05 p.m., S10Clinical Coordinator stated that she did not perform S15CNA and S16CNA's annual evaluations. In an interview on 06/05/2023 at 1:38 p.m., S2DON stated that the annual evaluations for S15CNA, S16CNA, and S17CNA were not performed, and that the annual evaluations should have been performed at least every 12 months.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to provide dementia in-service training for 2 Certified Nursing Assistants (CNA) (S15CNA and S16CNA) of 8 CNAs (S15CNA, S16CNA, S17CNA, S18CN...

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Based on record review and interviews, the facility failed to provide dementia in-service training for 2 Certified Nursing Assistants (CNA) (S15CNA and S16CNA) of 8 CNAs (S15CNA, S16CNA, S17CNA, S18CNA, S19CNA, S20CNA, S21CNA and S22CNAAgency) reviewed for annual dementia training. Findings: Review of the facility's Staff Development Policy revealed, in part, that a required training topic included dementia management. Review of the facility's Dementia Training Policy revealed, in part, that employees providing direct care to residents will receive four hours of dementia training within 90 days of hire and 1 hour annually thereafter. Review of S15CNA's personnel record revealed, in part, a hire date of 10/18/2021, and no documentation that dementia training was completed within the last 12 months. Review of S16CNA's personnel record revealed, in part, a hire date of 06/10/2019, and no documentation that dementia training was completed within the last 12 months. In an interview on 06/05/2023 at 1:38 p.m., S13Human Resources stated S15CNA and S16CNA did not complete their annual dementia training and that she could not produce any documentation that S15CNA and S16CNA completed their annual dementia training. In an interview on 06/05/2023 at 1:38 p.m., S2Director of Nursing stated S15CNA and S16CNA did not complete their annual dementia training, and should have completed their dementia training annually.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Staffing Information (Tag F0732)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to have current nurse staffing information posted on a daily basis. Findings: In an interview on 05/30/2023 at 9:20 a.m., S25Receptionist stated...

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Based on observation and interview, the facility failed to have current nurse staffing information posted on a daily basis. Findings: In an interview on 05/30/2023 at 9:20 a.m., S25Receptionist stated S11Clinical Coordinator posted the nursing staffing information daily; however, the posted staffing reflects the hours provided on the prior (or previous) day. Observation on 05/31/2023 at 10:32 a.m. revealed nurse staffing information posted at the front desk for the hours provided on 05/30/2023. Observation on 05/31/2023 at 2:30 p.m. revealed nurse staffing information posted on Hall A for the hours provided on 05/30/2023. Observation on 05/31/2023 at 10:30 a.m. revealed nurse staffing information posted at the front desk for the hours provided on 05/29/2023. Observation on 06/01/2023 at 10:33 a.m. revealed nurse staffing information posted on Hall A for the hours provided on 05/30/2023. Observation on 06/01/2023 at 10:36 a.m. revealed nurse staffing information posted on Hall B for the hours provided on 05/30/2023. Observation on 06/02/2023 at 12:05 p.m. revealed nurse staffing information posted on Hall B for the hours provided on 06/01/2023. Observation on 06/02/2023 at 1:56 p.m. revealed nurse staffing information posted on Hall A for the hours provided on 06/01/2023. Observation on 06/05/2023 at 9:19 a.m. revealed nurse staffing information posted on Hall B for the hours provided on 06/02/2023 and 06/03/2023. Observation on 06/05/2023 at 9:20 a.m. revealed nurse staffing information posted on Hall A for the hours provided on 06/02/2023 and 06/03/2023. In an interview on 06/05/2023 at 1:38 p.m., S11Clinical Coordinator stated the daily posted staffing should reflect the staffing for the current day. In an interview on 06/05/2023 at 1:38 p.m., S2Director of Nursing stated that the nurse staffing information posted daily should be for the current date and not a previous date.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on record reviews, observations, and interviews, the facility failed to ensure medications were locked and not available for use at a resident's bedside for 1 (Resident #74) of 21 (Resident #6, ...

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Based on record reviews, observations, and interviews, the facility failed to ensure medications were locked and not available for use at a resident's bedside for 1 (Resident #74) of 21 (Resident #6, Resident #7, Resident #8, Resident #9, Resident #18, Resident #21, Resident #22, Resident #38, Resident #54, Resident #57, Resident #62, Resident #70, Resident #71, Resident #72, Resident #73, Resident #74, Resident #75, Resident #76, Resident #80, Resident #83, and Resident #238) sampled residents observed for medications left at the bedside. Findings: Review of the facility's Storage of Medications policy revealed, in part, drugs and biologicals used in the facility are stored in locked compartments and only persons authorized to prepare and administer medications have access to locked medications. Review of Resident #74's Minimum Data Set with an Assessment Reference Date of 05/03/2023 revealed, in part, Resident #74 was documented to be able to transfer and walk in her room with no physical assistance needed by staff. Further review revealed Resident #74 had a Brief Interview for Mental Status score of 9, which indicated moderate cognitive impairment. Review of Resident #74's care plan revealed, in part, no documented evidence Resident #74 was care planned to self-administer medications or have medications available for use at the bedside. Review of Resident #74's May and June 2023 physician's orders revealed, in part, no documented evidence of an order for Resident #74 to have medications available for self-administration at her bedside. Review of Resident #74's record revealed no documented evidence and the facility did not present any documented evidence Resident #74 was assessed or care planned to have medications available for self-administration. Observation on 05/30/2023 at 11:24 a.m. revealed Resident #74 had a box of Imodium multi-symptom relief (a medication used to treat diarrhea, bloating, and gas), a bottle of extra strength Tylenol (a medication used to treat pain or fever) and a box of Refresh eye drops (a medication used to lubricate the eyes) located in an unlocked and transparent container near Resident #74's bedside. In an interview on 05/30/2023 at 11:25 a.m., Resident #74 confirmed she had medications available in her room. Resident #74 stated she was unsure which medications were present because her daughter brought them to her. Observation on 05/31/2023 at 12:42 p.m. revealed Tylenol, Imodium, Refresh eye drops, and a medication bottle with unidentified tablets visible in Resident #74's unlocked and transparent bedside container. Observation on 06/01/2023 at 8:06 a.m. revealed Tylenol, Imodium, Refresh eye drops, and Alka-Seltzer (an effervescent antacid and pain reliever) visible in Resident #74's unlocked and transparent bedside container. Observation on 06/02/2023 at 10:21 a.m. revealed Tylenol, Imodium, Refresh eye drops, and Alka-Seltzer visible in Resident #74's unlocked and transparent bedside container. In an interview on 06/02/2023 at 10:47 a.m., S5Licensed Practical Nurse stated Resident #74 was not care planned to self-administer medications and Resident #74 should not have medications available for use at her bedside. In an interview on 06/02/2023 at 10:49 a.m., S10Clinical Coordinator stated Resident #74 was not care planned or assessed to self-administer medications. Observation on 06/02/2023 at 10:54 a.m. revealed the following medications were removed from Resident #74's unlocked and transparent bedside container by S10Clinical Coordinator: -Alka-Seltzer effervescent tablets; -Vitamin B12 5,000 units tablets (a vitamin supplement); -Triamcinolone Acetonide 0.1% Cream (a steroid cream used to reduce inflammation and allergic reactions); -2 tubes of Neosporin ointment (an antibiotic ointment used for minor skin infections); -A tube of antibiotic ointment (an ointment used for minor skin infections); -A bottle of unidentified tablets; -A container with 2 unidentified pills; -Icy Hot Max roller Lidocaine (a topical medication used to treat pain) -Imodium multi-symptom relief caplets; -Imodium A-D softgels (a medication used for diarrhea); -A bottle of 8 unidentified pills with a handwritten label of Tylenol PM (a medication used to treat pain and aid with sleep); -Max Strength Aspercreme with 4% Lidocaine (a topical medication used for pain); -2 bottles of Refresh Tears Lubricant eye drops; -Artificial Tears Lubricant eye drops; -Orasol Benzocaine 20% (a gel used to numb oral pain); -Orajel toothache cream (a gel used to numb oral pain); -Glycerin liquid (a liquid used to moisturize the skin); -Extra Strength Tylenol 500mg rapid release gels; and, -2% Miconazole Nitrate (a cream used to treat fungal infections). In an interview on 06/04/2023 at 3:34 p.m., S2Director of Nursing stated Resident #74 was not assessed or care planned to have medications at the bedside. S2Director of Nursing further stated Resident #74 should not have had medications at the bedside.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0805 (Tag F0805)

Could have caused harm · This affected multiple residents

Based on record reviews, observations, and interviews, the facility failed to provide a resident with the correct form of food to meet the residents needs for 1(Resident #7) of 9(Resident #7, Resident...

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Based on record reviews, observations, and interviews, the facility failed to provide a resident with the correct form of food to meet the residents needs for 1(Resident #7) of 9(Resident #7, Resident #12, Resident #16, Resident #24, Resident #28, Resident #45, Resident #67, Resident #72, and Resident #78) sampled residents reviewed for dining services. Findings: Review of the facility's Therapeutic Diet policy revealed, in part, a resident's diet order should match the terminology used by the food and nutrition services department. Review of Resident #7 Physician Orders revealed an order with a start date of 09/29/2022 that stated Resident #7 was to have a regular diet with regular texture and regular consistency. Review of Resident #7's dietary status report slip with a date of 12/07/2022 revealed, in part, Resident #7's was to be given finger foods with meals. Observation on 05/30/2023 at 12:16 p.m., revealed Resident #7 was in the dining room and was served a lunch meal which contained refried beans, creamed corn, mexican rice, and an enchilada with salsa. Further observation revealed, Resident #7's meal ticket read Resident #7 should have finger foods. Observation on 05/31/2023 at 12:27 p.m., revealed Resident #7 was in the dining room and was served a lunch meal which contained butter beans with rice, stewed spinach, a slice of ham, a cup with fruit pieces, and a piece of corn bread. Observation further revealed Resident #7's meal ticket read Resident #7 should have finger foods. Observation on 06/01/23 at 5:17 p.m., revealed Resident #7 was in the dining room and was served a lunch meal which contained an egg roll, mixed vegetable rice, boneless chicken with sauce, and chopped pineapple in a bowl. Observation further revealed Resident #7's meal ticket read Resident #7 should have finger foods. In an interview on 6/02/2023 at 11:09 a.m., S2Director of Nursing (DON) stated Resident #7 was ordered finger foods to allow her to feed herself independently. S2DON further stated Resident #7's diet order was not updated to reflect that finger foods were required and it should have been. In an interview on 06/02/2023 at 11:10 a.m., S26Dietary Manager stated finger foods are items such as hamburgers, hotdogs, chicken tenders, pizza, broccoli spears, green beans, and chips. S26Dietary Manager stated the food in the above observations was not considered finger foods and Resident #7 should have been served an alternative meal to better meet her needs.
Jul 2022 14 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews, the facility failed to ensure a resident had footrests. This deficient pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews, the facility failed to ensure a resident had footrests. This deficient practice was identified for 1 (Resident #9) of 42 sampled residents. The facility had 98 residents residing in the facility as documented on the facility's Resident Census and Conditions of Residents form (CMS-672). Findings: Resident #9's record revealed resident was admitted on [DATE] with a diagnosis of unspecified dementia with behavioral disturbance, presence of right artificial hip joint, senile degeneration of brain. Review of Resident #9's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 04/19/2022 revealed, in part, under Cognitive Patterns a Brief Intermittent Mental Status of 99. Further Review revealed Resident #9 was unable to complete the interview related to cognitive impairment. Further review of the MDS revealed Resident #9 required extensive assistance with transfers and uses a wheelchair for mobility. Review of Resident #9's Care plan revealed, in part, Resident #9 requires extensive assist to total assist with bed mobility and transfer. Observation on 7/13/2022 at 10:06am revealed Resident #9 sitting in common area on Hall Y in wheelchair with her feet not touching the ground at this time with no foot rest in place. In an interview on 7/13/2022 at 10:10am, S7CertifiedNursingAssistant (CNA) stated Resident #9 requires extensive assistance activities of daily living including personal hygiene. Observation on 7/14/2022 at 9:44am revealed, in part, Resident #9 sitting in common area on B hall with no foot rest noted to wheelchair with feet dangling approximately 3 inches above the ground. In an interview on 7/14/2022, S7CertifiedNursingAssistant (CNA) stated Resident #9 doesn't have foot rests in her room so it was assumed she doesn't need any at this time. In an interview on 7/14/2022 at 10:42am with S2DirectorOfNursing stated the facility policy on foot rest states if a resident can wheel their self around in the wheelchair, they will not have footrests. If the resident can't wheel themselves around in their wheelchair, they should have leg rests. S2DirectorOfNursing confirmed Resident #9 is not capable of wheeling herself around in her wheelchair and there is no reason why Resident #9 should not have footrests on her wheelchair because her legs are short and do not touch the ground.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to notify a resident's physician with a capillary blood glucose result of greater than 401mg/dl (milligrams/deciliter) as ordered by the physi...

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Based on record review and interview, the facility failed to notify a resident's physician with a capillary blood glucose result of greater than 401mg/dl (milligrams/deciliter) as ordered by the physician. This deficient practice was identified for 1 (Resident #150) of 7 sampled residents investigated for unnecessary medications in a total sample of 20. This deficient practice had the potential to affect any of the 34 residents diagnosed with Diabetes Mellitus as documented on the facility's list of residents with a Diabetes Mellitus diagnosis. Findings: Review of the facility's policy regarding a resident's change in condition revealed, in part, the nurse will notify the resident's attending physician or on-call physician when there has been a specific instruction to notify the physician of changes in the resident's condition. Review of Resident #150's face sheet revealed, in part, a diagnosis of Type I Diabetes Mellitus. Review of Resident #150's initial interdisciplinary care plan revealed a baseline care plan for diabetes with interventions to follow orders for medical and nursing interventions for treatments and conditions and report any significant changes to the physician. Review of Resident #150's July 2022 physician's orders revealed, in part, if Resident #150's capillary blood glucose result was 401mg/dl or greater, 10 units of Novolog (a medication used to treat night capillary blood glucose) must be administered subcutaneously and the physician must be notified. Review of Resident #150's July 2022 electronic medication administration record (eMAR) revealed, in part, documentation on 07/12/2022 at 9:00pm of a capillary blood glucose result of 457mg/dl and 10 units of Novolog documented as administered. Review of Resident #150's nurse's notes from 07/12/2022 revealed no documented evidence and the facility was unable to provide any documented evidence Resident #150's physician was notified of a capillary blood glucose result of 457mg/dl at 9:00pm. In an interview on 07/14/2022 at 9:28am, S6Licensed Practical Nurse confirmed Resident 150's capillary blood glucose result was 457mg/dl on 07/12/2022 at 9:00pm and 10 units of Novolog was documented as administered, but S6LPN could not find documentation of physician notification. In an interview on 07/14/2022 at 10:20am, S3Assistant Director of Nursing (ADON) confirmed Resident #150's capillary blood sugar was documented as 457mg/dl on 07/12/2022 at 9:00pm. S3ADON also confirmed Resident #150's physician orders required the nurse to notify the physician for a capillary blood glucose of 401mg/dl or greater. S3ADON stated there was no documented evidence the physician was notified for Resident #150's capillary blood glucose result of 457mg/dl on 07/12/2022 at 9:00pm. In an interview on 07/14/2022 at 2:48pm, S2Director of Nursing confirmed Resident #150's capillary blood glucose was 457mg/dl on 07/12/2022 at 9:00pm, which required physician notification. S2DON confirmed Resident #150's nurse should have called the physician to notify him of the capillary blood glucose result of 457mg/dl.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

Based on observation and interview the facility failed to ensure resident's environment was free of cracked, raised, jagged, and loose tiles. This deficient practice was identified for 1 of 6 spa room...

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Based on observation and interview the facility failed to ensure resident's environment was free of cracked, raised, jagged, and loose tiles. This deficient practice was identified for 1 of 6 spa rooms in the facility and had the potential to affect any of the 37 residents on hall x. Findings: Observation on 07/14/2022 at 2:50pm, revealed the Spa Room on hall x had an about a 40 inch by 72 inch area of tile in the shower that that was cracked, raised, jagged, and loose. In an interview on 07/14/2022 at 3:12pm, S9CertifiedNursingAssistant (CNA) stated the Spa Room on hall x was the shower room that is used daily on hall x. S9CNA further stated the tile has been in this condition for a while and the residents have complained. S9CNA further stated administration was aware but the tile was not fixed. In an interview on 07/14/2022 at 3:20pm, S1Administrator stated she was aware of the condition of the Spa Room floor on hall x. S1Administrator confirmed the tile in hall x Spa was an accident hazard for residents and staff. S1Administrator confirmed she should have shut down the hall x Spa when she was made aware of the tile condition and used an alternate spa room for the residents to use on that hall.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on record review and interview the facility failed to revise the resident's careplan to include the correct diet for 1 of 20 sampled resident (Resident 42) reviewed for care plans. This failed p...

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Based on record review and interview the facility failed to revise the resident's careplan to include the correct diet for 1 of 20 sampled resident (Resident 42) reviewed for care plans. This failed practice had the potential to affect any of the 99 residents residing in the facility which may receive meals from the facility kitchen as documented on the facility's Matrix. Findings: Review of Resident #42's Care plan revealed, in part, a documented therapeutic diet of a regular diet with no added salt. Review of Physician Orders for July 2022 revealed, in part, a physician's order for a Regular Diet with regular texture and regular consistency. In an interview on 07/14/2022 at 1:02pm, S10CoorporateNurse stated the Careplan should have been revised and updated when the resident received the new order for a Regular diet. In an interview on 07/14/2022 at 1:04pm, S5MinimumDataSetNurse confirmed Resident #42's Careplan should have been updated from a no added salt diet to a regular diet when Resident #42 received the new physicians order.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

Based on record review, observation, and interview the facility failed to perform proper nail care for 1 of 20 sampled residents reviewed. This deficient practice had the potential to affect any of th...

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Based on record review, observation, and interview the facility failed to perform proper nail care for 1 of 20 sampled residents reviewed. This deficient practice had the potential to affect any of the 98 residents listed on the facility matrix as needing assistance with Activities of Daily Living (ADLs). Findings: Review of the Resident #9's Minimal Data Set (MDS) with an Assessment Reference Date of 04/19/2022 revealed, in part, a Brief Interview for Mental status Score of 99. Further Review revealed Resident #9 was unable to complete the interview related to cognitive impairment. Further review of the MDS revealed Resident #9 was totally dependent with personal hygiene. Observation on 7/13/2022 at 10:06am, revealed a brown substance under Resident #9's fingernails. In an interview on 7/13/2022 at 10:10am, S7CertifiedNursingAssistant (CNA) stated Resident #9 requires extensive assistance most Activities of Daily Living (ADLs), including personal hygiene. Observation on 7/14/2022 at 9:44am, revealed Resident #9 sitting in common area with brown substance under her fingernails. In an interview on 7/14/2022 at 2:58pm, S2DirectorOfNursing (DON) confirmed the CNAs should be performing nail care when a resident receives a bath and as needed. S2DON confirmed Resident #9 went multiple days with dirty fingernails.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0694 (Tag F0694)

Could have caused harm · This affected 1 resident

Based on record review, observation, and interview, the facility failed to: 1.) Ensure a resident receiving intravenous (IV) antibiotics (medications administered into the vein to treat infection) had...

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Based on record review, observation, and interview, the facility failed to: 1.) Ensure a resident receiving intravenous (IV) antibiotics (medications administered into the vein to treat infection) had a plan of care developed (Resident #97); and 2.) Ensure a resident's IV access site was assessed every shift per facility policy (Resident #97). This deficient practice was identified for 1 of 1 residents investigated for IV therapy in a total sample of 20 (Resident #97), but had the potential to affect any of the 98 residents who reside in the facility and may need IV therapy as documented on the facility's Resident Census and Conditions of Residents CMS Form-672. Findings: Review of facility's policy, Guidelines for Preventing Intravenous Catheter-Related Infections, revealed, in part, the insertions site of the intravenous catheter should be observed every shift to attempt to prevent catheter-related infections. Further review revealed documentation of the appearance of the insertion site, catheter and dressing should be completed in the resident's medical record. Review of Resident #97's July 2022 physician's orders revealed, in part, an order for Meropenem-Sodium Chloride Solution (antibiotic medication used to treat bacterial infections) to be administered intravenously every 8 hours for a urinary tract infection, with a start date of 07/06/2022. Further review revealed an order for an intravenous access to be placed on 07/06/2022. Observation on 07/13/2022 at 1:22pm revealed a dressing, dated 07/06/2022, covering Resident #97's left upper arm intravenous access site. Review of Resident's July 2022 electronic medication administration record (eMAR) revealed no documented evidence and the facility did not present any documented evidence of Resident #97's of Resident #97's intravenous access site being assessed every shift. Review of Resident #97's care plan revealed no documented evidence and the facility was unable to present any documented evidence of a care plan related to antibiotic intravenous therapy. In an interview on 07/14/2022 9:22am, S6Licensed Practical Nurse (LPN) stated there was no documentation of Resident #97's intravenous access assessment in Resident #97's medical record every shift. S6LPN confirmed Resident #97's nurse's notes did not have an intravenous access assessment every shift. S6LPN further stated Resident #97 should have had an assessment of the intravenous access every shift. In an interview on 07/14/2022 at 9:59am, S5Minimum Data Set Nurse (MDS Nurse) stated care plans were developed when new orders appeared on the 24 hour report. She stated Resident #97 should have been care planned for intravenous medications, with interventions to monitor Resident #97's intravenous site for infections. In an interview on 07/14/2022 at 10:13am, S10Corporate Nurse stated once Resident #97 was ordered antibiotics, a care plan for the antibiotic, the intravenous access site and the infection should have been initiated, and it should have included the assessment of the intravenous access site with the frequency per policy. In an interview on 07/14/2022 at 10:15am, S3Assitant Director of Nursing (ADON) stated she could not find any documented evidence Resident #97's intravenous site was assessed every shift and/or when the nurses administered the Meropenem, per the nursing standard. In an interview on 07/14/2022 at 2:51pm, S2Director of Nursing (DON) stated Resident #97's intravenous access site should have been monitored every shift for infection and patency. S2DON also stated Resident #97's intravenous access site assessment should have been documented on the eMAR. S2DON further stated Resident #97 should have had a care plan developed for intravenous antibiotic medication once the intravenous medication was ordered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure all controlled substance medication administration records were maintained and accurate per facility policy and procedu...

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Based on observation, interview, and record review the facility failed to ensure all controlled substance medication administration records were maintained and accurate per facility policy and procedures. This deficient practice was identified for 1 of ___ medication carts observed for pharmacy services, but had the potential to affect any of the ___ residents who may get an order for a controlled medication, and whose medications were stored on medication cart m as documented on the facility's ____. Findings: Review of facility's Policy and Procedures for Controlled Substances revealed, in part: Upon Administration the nurse administering the medication is responsible for: 1. recording the name of the resident receiving the medication; 2. name, strength and dose of the medication; 3. time of administration; 4. method of administration; 5. quantity of the medication remaining; and 6. signature of nurse administering medication. Observation of medication cart m on 07/12/2022 at 2:20pm revealed Resident #86's medication cards of Clonazepam 0.5mg tablets (a controlled medication used to treat seizures and panic attacks) were stored in a locked box in medication cart m. Further observation revealed Resident #86's Clonazepam 0.5mg medication card 1 of 2 revealed 11 tablets remained on the card, and Clonazepam 0.5mg medication card 2 of 2 revealed 30 tablets remained on the card for a total count of 41 Clonazepam 0.5mg tablets. Review of of medication cart m's Controlled Substance Log on 07/12/2022 at 2:20pm revealed the most recent entry documented medication administration for Resident #86's for Clonazepam 0.5mg was administered on 07/11/2022 at 8:00pm with 42 tablets remaining. In interview on 07/12/2022 at 2:22pm, S16Licensed Practical Nurse (LPN) stated she administered Resident #86's above mentioned medication at 8:00am this morning (07/12/2022), and confirmed she had just updated the above mentioned log after the above was brought to her attention by the surveyor. Resident #33: Observation of medication cart m on 07/12/2022 at 2:2pm revealed, in part, Resident #33 had 25 half tablets of Clonazepam 0.5mg remaining on his medication card. Review of medication cart m's Controlled Substance Log for Resident #33 on 07/12/2022 at 2:23pm, revealed the most recent completed entry was Resident #33 had 25 half tablets of Clonazepam 0.5mg remaining on the medication card after being administered the medication on 07/11/2022 at 8:00pm. Further review revealed, in part, the next entry was incomplete with no documentation of the date, time, dose, or nurse's signature; however, the entry did indicate a half tablet was subtracted from the previous total of 25 half tablets, and that 24 half tablets remained which was inconsistent with the above mentioned observation of Resident #33's medication card which had 25 half tablets remaining. In an interview on 07/12/2022 at 2:45pm, S16LPN acknowledged she forgot to document the administration of Clonazepam 0.5mg tablet at 8:00am this morning (07/12/2022), on Resident #33's Controlled Substance Log.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0800 (Tag F0800)

Could have caused harm · This affected 1 resident

Based on record review, observation, and interviews, the facility failed to ensure the steam tables were holding food temperatures at a safe temperature. This deficient practice was identified for 2 o...

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Based on record review, observation, and interviews, the facility failed to ensure the steam tables were holding food temperatures at a safe temperature. This deficient practice was identified for 2 of 3 steam table observed. This deficient practice had the potential to affect any of the residents in the facility who received food from the steam table. The facility census was 98 residents as documented on the facility's Census and Conditions of Residents Form (CMS-672). Findings: Review of Proper Labeling and Storage of Food Policy revealed, in part, Proper food preparation, storage, and handling practices are essential in preventing foodborne illness. Proper storage and labeling of food in a commercial kitchen can help prevent foodborne illness. By placing food rotation labels on your storage bins, you can easily identify the type of food in the storage container, the date it was added to the storage bin, and the date the food will expire. Food that is served after the use by, expiration date, could cause food-related illness outbreak among customers. Food labeling and dating are important for the following reasons: to prevent food spoilage, to prevent food waste, to prevent foodborne illness, to prevent confusion, to prevent cross-contamination of foods. Bottom line: When in doubt, throw it out. Foods can develop an off odor, flavor or appearance due to spoilage bacteria. If a food has developed those characteristics, it should be obvious in a commercial kitchen setting, do not use it for quality reasons. If food are mishandled, foodborne bacteria can grow and cause foodborne illness-before or after the date on the package. If perishable food is in the temperature danger zone (above 41 degrees Fahrenheit or below 135 degrees Fahrenheit) for four hours or more, discard it. Review of the Puree Texas Toast Recipe revealed, in part, the internal temperature of Puree Texas Toast should be maintained at or greater than 140 Fahrenheit. Review of the Mashed Potatoes Recipe revealed, in part, the internal temperature of mashed potatoes should be maintained at or greater than 145 Fahrenheit. Observation on 07/11/22 at 12:08pm revealed, the temperature on Hall Z steam table of the Mashed Potatoes was 104 degrees Fahrenheit. In an interview on 7/11/2022 at 12:09pm with S15Dietary Worker stated, in part, I don't know what temperature the food should be because I am new. Observation on 07/13/22 at 11:57pm revealed, the temperature on Hall X steam table of the Puree Texas Toast was 104 degrees Fahrenheit. In an interview on 7/14/2022 at 12:11pm, S13DietaryManager confirmed mashed potatoes should be held at least 160 and Pureed Texas Toast should be at 140 degrees or higher.S13 DietaryManager further indicated mashed potatoes reading 125 degrees is too cold. S13DietaryManager further confirmed Puree Texas Toast reading of 104 degrees is way too cold and the puree toast should have been brought back to the kitchen to be reheated.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observation and record review, the facility failed to develop a person- centered comprehensive Care Plan f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observation and record review, the facility failed to develop a person- centered comprehensive Care Plan for 4 residents (Resident #30, Resident #37, Resident #77, and Resident #80) of 20 sampled residents reviewed. This deficient practice had the potential to affect any of the 51 residents receiving psychoactive medications as listed on the Resident Census and Condition of Residents form. Findings: Resident #80 Review of Resident #80's medical record revealed, in part, she was admitted to the facility on [DATE] with a diagnosis of Unspecified Dementia without Behavioral Disturbance, Depressive Disorder, and Insomnia. Review of Resident #80's care plan with a review date of 09/30/2022 revealed, in part, a main focus of resident use of antidepressant medications (Lexapro). Further review of Resident #80's care plan revealed interventions as administer medications per doctors' orders and assess for side effects or behaviors. Further review of Resident #80's care plan revealed a main focus of the resident uses psychotropic medications (Seroquel). Further review of Resident #80's care plan revealed interventions as administer medications per doctors' orders and monitor/document/report PRN any adverse reactions of psychotropic medications. Review of Resident #80's July 2022 Physicians orders revealed the following orders: Lexapro tablet 20mg give one tablet by mouth one time a day for agitation and Seroquel tablet 25mg give one tablet by mouth one time a day for depression. In an interview on 07/14/2022 at 12:24pm, S5MinimumDataSetNurse (MDS Nurse) confirmed she should have put a measurable intervention on Resident #80s care plan for monitoring side effects and adverse effects of psychotropic medications. Resident #30 Review of Resident #30's medical record revealed, in part, he was re admitted to the facility on [DATE] with a diagnosis of Major Depressive Disorder and Generalized Anxiety disorder. Review of Resident #30's care plan with a target date of 07/27/2022 revealed, in part, a problem of the resident has depression related to depressed affect. Further review of Resident #30's care plan revealed interventions for that problem as administer medications as ordered and monitor/document side effects and effectiveness. Review of Resident #30's July Physicians Orders revealed an order for Buspirone HCI tablet 5mg give 2 tablet by mouth two times a day for anxiety, In an interview on 07/14/2022 at 12:24pm S5MDS Nurse confirmed she should have put a measurable intervention on Resident #30s care plan for monitoring side effects and adverse effects of psychotropic medications. Resident #77 Resident #77 was admitted to the facility on [DATE] with diagnoses of generalized anxiety disorder and vascular dementia with behavioral disturbances and visual hallucinations. Review of Resident #77's June 2022 and July 2022 Physician's orders revealed the following medication orders: Buspirone HCl 15 mg (milligrams) tablet (a psychotropic medication used for anxiety) to give 1 tablet by mouth 2 times a day for anxiety, Lorazepam tablet 0.5 mg tablet (a psychotropic medication use for anxiety) by mouth every 8 hours for anxiety, Seroquel 50 mg (a psychotropic medication used for hallucinations) tablet by mouth give 1 tablet at bedtime for hallucinations. Review of Resident #77's Care Plan revealed Resident #77 had the potential for mood or behavior disturbances related to diagnosis of anxiety disorder with a goal for Resident #77 to have minimal signs of anxiety through next review by administering medications as order, monitoring for signs and symptoms of adverse reactions to psychotropic medications, monitoring for signs and symptoms of anxiety and encouraging Resident #77 to verbalized feelings. Further review of Resident #77's Care plan revealed Resident #77 had the potential for falls related to antipsychotic medications with a goal for Resident #77 to not have any reactions to antipsychotic medications and for Resident #77 to have minimal to no injury if a fall should occur through next review by observing for side effects of antipsychotic medications. In an interview on 07/14/2022 at 02:55 pm S2DirectorofNursing (DON) confirmed the care plan interventions were not measurable because it does not read how often interventions were done. In an interview on 07/14/2022 at 06:10 pm S5MDSNurse confirmed she should have put measurable goals and interventions for monitoring side effects and adverse effects of psychotropic medications. Resident #37 Resident #37 was admitted to the facility on [DATE] with diagnoses of anxiety disorder and major depressive disorder. Review of Resident #37's May 2022, June 2022 and July 2022 Physician's orders revealed an order for, Abilify 5 mg tablet (a medication used to treat depression) by mouth give 1 tablet at bedtime for depression and Zoloft 25 mg tablet (a medication used to treat anxiety) by mouth give 1 tablet by mouth daily for anxiety. Review of Resident #37's Care Plan revealed Resident #37 used antidepressant medications related to diagnosis of depression/anxiety with a goal for Resident #37 to feel more peaceful and at ease with improved quality of life through next review by administering medications as ordered, providing non-pharmacological interventions, providing Resident #37 emotional support, assessing Resident 37 for any side effects or behaviors, having a pharmacist review drug regimen, and having the doctor evaluate for possible dose reductions. In an interview on 07/14/2022 at 6:10 pm S5MDSNurse confirmed she should have put measurable goals and interventions for monitoring side effects and adverse effects of psychotropic medications.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a resident received range of motion treatment and services a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a resident received range of motion treatment and services according to his plan of care. This deficient practice was identified for 1 (Resident #36) of 3 resident investigated for limited range of motion in a total sample of 20, but had the potential to affect any of the 8 residents who received range of motion treatment and services, as documented on the facility's Resident Census and Conditions of Residents form, CMS-672. Findings: Review of Resident #36's medical record revealed, in part: Resident #36 was admitted to the facility on [DATE]with a diagnosis of Traumatic Brain Injury. Review of Resident #36's Quarterly MDS (Minimum Data Sheet) with an ARD (Assessment Reference Date) of 05/04/2022 revealed, in part, Resident #36 required total assistance for all ADL's (activities of daily living); Section I (active diagnosis) contractures in hand and contractures in knee; Section O (special treatments) received restorative PROM for 2 days. Review of Resident #36's Mobility Care Plan, with a revision date of 11/19/2020, revealed, in part, Resident #36 was immobile due to a Traumatic Brain Injury and required passive range of motion to bilateral upper and lower extremities during care, with a goal to show no evidence of decline in range of motion through the next 90 days, and approaches for Resident #36 to receive range of motion to extremities daily and therapy to provide range of motion assessment quarterly and as needed for adaptive equipment. Review of Resident #36's Restorative Care Plan, with a revision date of 02/01/2022, revealed, in part, Resident #36 required ongoing maintenance from Restorative Nursing Rehab for bedside passive range of motion (PROM) to bilateral upper extremities (BUE) and bilateral lower extremities (BLE) due to a diagnosis of Traumatic Brain Injury. Further review revealed a goal for Resident #36 was to not exhibit further joint contractures by the next review date of 08/25/2022. Review also revealed an approach for nursing to complete PROM at the bedside to BUE and BLE for 15 minutes 6 to 7 days a week. Review of Resident #36's BUE/BLE PROM documentation from 07/01/2022 through 07/14/2022 revealed, in part, Resident #36 had no documentation that PROM was provided on the following dates: 07/01/2022; 07/02/2022; 07/03/2022; 07/06/2022; 07/07/2022; 07/08/2022; 07/09/2022; 07/10/2022; 07/11/2022; 07/12/2022; 07/13/2022; and, 07/14/2022. Review of Resident #36's medical record revealed, in part, Resident #36's last documented therapy screen was completed on 05/31/2017. In an interview on 07/13/2022 at 9:50am, S18Therapy Manager stated she believed Resident #36 was on the restorative program, but she was uncertain what treatment he received. S18Therapy Manager further stated therapy screens were only completed on residents if the restorative aid or nursing staff reported a resident had declines in function or pain during restorative treatment. In an interview on 07/13/2022 at 10:45am, S5Minimum Data Set (MDS) Nurse stated that she completed a ROM (range of motion) assessment on Resident #36 when he was in a 7 day lookback period for his MDS assessment. S5MDS Nurse stated she was unable to provide documentation of the ROM assessment for Resident #36. S5MDS Nurse explained therapists screen all residents quarterly; however, she was unable to verify or provide documentation of therapy screens that were completed on a quarterly basis for Resident #36. In an interview on 07/14/2022 at 11:05am, S18Therapy Manager confirmed the last documented therapy screen for Resident #36 was in 2017, and S18Therapy Manager was unaware therapy screens should be completed every 90 days. In an interview on 07/14/2022 at 11:20am, S19Corporate Nurse confirmed therapy should complete screens on all residents at least quarterly for a change in condition or therapy needs, and the therapy team needed to be educated on the quarterly screening process. In an interview on 07/14/2022 at 3:00pm, S2Director of Nursing confirmed Resident #36 should have received PROM to BUE/BLE daily according to his plan of care, and therapy should have assessed ROM for Resident #36 every 90 days according to his plan of care.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

Based on observation, record review, and interview the facility failed to ensure respiratory care equipment for a resident with a respiratory infection was maintained per facility policy for 1 of 1 sa...

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Based on observation, record review, and interview the facility failed to ensure respiratory care equipment for a resident with a respiratory infection was maintained per facility policy for 1 of 1 sampled residents reviewed for respiratory care (Resident #86), but had the potential to affect any of the 7 residents residing in the facility receiving respiratory treatments as documented on the facility's Resident Census and Conditions of CMS Form-672. Findings: Review of the facility's policy and procedure entitled Administering Medications through a Small Volume (handheld) Nebulizer revealed, in part: Steps in the procedure #29; when equipment is completely dry, store in a plastic bag with the resident's name and the date on it. Review of Resident #86's July 2022 Physician's Orders revealed, in part, an order with a start date of 07/09/2022 for Albuterol Sulfate Nebulization Solution 0.083% Inhale 3 milliliter orally via Albuterol Nebulizer treatments (medicated respiratory breathing treatments used to treat respiratory diseases or disorders) 3 times a day for congestion for 5 days with an end date of 07/14/2022. Review of Resident #86's Care Plan revealed, in part, that a plan of care was developed for being at risk of complications secondary to an upper respiratory infection with a goal for upper respiratory infection to resolve without complications in the next 30 days and approaches, in part, to administer albuterol nebulizer treatments 3 times a day for 5 days. Observation on 07/11/2022 at 11:38am revealed, in part, Resident #86's nebulizer mask, canister, and tubing laying on top of Resident #86's bed side table. Further observation revealed the above mentioned respiratory equipment was not in a protective bag, labeled, and/or dated. In interview on 07/11/2022 at 11:38am, Resident #86 explained she had an upper respiratory infection and received breathing treatments from the nurse. Observation on 07/12/2022 at 12:32pm revealed, in part, Resident #86's nebulizer machine was on her bedside table and the nebulizer mask, canister, and tubing remained on the surface of the bedside table. Further observation revealed the above mentioned respiratory equipment was not in a protective bag, labeled, and/or dated. Observation on 07/13/2022 at 11:35am revealed, in part, Resident #86's nebulizer mask, canister, and tubing remained on the surface of the bedside table, and was not in a protective bag, labeled, and/or dated. In an interview on 07/13/2022 at 12:05pm, Resident #86 acknowledged after respiratory treatments were completed, the nurse would remove the nebulizer mask from her face and place the nebulizer mask, canister, and tubing onto her bedside table. Resident #86 further acknowledged she never had a bag for her respiratory equipment to be stored in and her respiratory equipment has been laying on her bedside table since she started respiratory treatments. In an interview and observation on 07/13/2022 at 1:15pm revealed, S2Director of Nursing (DON) observed and confirmed the nebulizer mask, canister, and tubing were laying on the surface of Resident #86's bedside table. S2DON confirmed the above mentioned respiratory equipment used for Resident #86's respiratory treatments should be stored inside a protective bag and labeled with residents name and date when not in use.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected multiple residents

Based on record review, interview, and observation, the facility failed to ensure a resident who requires dialysis: 1. Had an accurate order for hemodialysis frequency (Resident #93); and, 2. Had thei...

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Based on record review, interview, and observation, the facility failed to ensure a resident who requires dialysis: 1. Had an accurate order for hemodialysis frequency (Resident #93); and, 2. Had their dialysis access site assessed per shift (Resident #93). This deficient practice was identified for 1 (Resident #93) of 1 sampled residents investigated for dialysis services in a total sample of 20, but had the potential to affect any of the 2 residents who receive dialysis services as documented on the Resident Census and Conditions of Residents, Form CMS-672. Findings: Review of the facility's policy related to hemodialysis access care revealed, in part, the resident's care of the arterio-venous fistula includes, but not limited to, preventing infection and maintaining patency of the catheter by checking patency of the site at regular intervals by palpating the site to feel the thrill or using the stethoscope to hear the whoosh or bruit of blood flow through the access and checking for signs of infection at the access site when performing routine care and at routine intervals. Review of Resident #93's care plan revealed, in part, Resident #93's dialysis access site should be monitored for signs and symptoms of infection as needed. There was no documented evidence and the facility did not present any documented evidence that the above mentioned care plan included measurable objectives and timeframes to assess Resident #93's dialysis access site. Review of Resident #93's Minimum Data Set, with an assessment reference date of 06/29/2022, revealed, in part, Resident #93 had a diagnosis of End Stage Renal Disease and received dialysis. Further review revealed Resident #93's Brief Interview Mental Status score of 11 categorized her cognitive status as moderately intact. Review of Resident #93's May, June, and July 2022 physician's orders revealed, in part, an order for Resident #93 to receive hemodialysis at an outpatient dialysis center on Mondays, Wednesdays, and Fridays. Review of Resident #93's May, June and July 2022 electronic medical administration record (eMAR) revealed, in part, no documentation no documentation and the facility did not present any documented evidence of Resident #93's dialysis access being assessed every shift. In an interview on 07/11/2022 at 3:14pm, Resident #93 stated she went to dialysis appointments on Tuesdays and Saturdays. Observation on 07/11/2022 at 3:15pm revealed Resident #93 had a dialysis access on her left upper arm, which was open to air. In an interview on 07/13/2022 at 12:00pm, S2Director of Nursing (DON) stated Resident #93 went to dialysis appointments on Tuesdays and Saturdays. In an interview on 07/13/22 at 4:20pm, S6Licensed Practical Nurse (LPN) stated Resident #93 went to dialysis appointments on Tuesdays and Saturdays. S6LPN confirmed Resident #93's physician orders for dialysis were incorrect. S6LPN also stated Resident #93's thrill (palpable vibration of blood through access to test patency) and bruit (audible sound of blood passing through access to test patency) was assessed once prior to leaving for dialysis and once upon her return from dialysis. S6LPN stated the dialysis access assessment was documented on Resident #93's dialysis communication sheet, and those were the only assessments of Resident #93's dialysis access. In an interview on 07/13/2022 at 4:35pm, S4Clinical Coordinator confirmed Resident #93's physician's orders required Resident #93 to receive dialysis on Mondays, Wednesdays and Fridays, but the physician's orders were inaccurate. S4Clinical Coordinator stated Resident #93 went to dialysis appointments on Tuesdays and Saturdays. S4Clinical Coordinator also confirmed Resident #93 did not have did not have a dialysis site assessment documented every shift in her medical record. S4Clinical Coordinator stated Resident #93's nurses should have documented the dialysis access site assessment each shift on Resident #93's MAR. In an interview on 07/13/2022 at 4:46pm, Resident #93's outpatient dialysis clinic nurse stated Resident #93 went to dialysis appointments on Tuesdays and Saturdays. In an interview on 07/14/2022 at 9:40am, S6LPN stated there should have been an ongoing assessment of Resident #93's dialysis site to assess for thrill and bruit, signs and symptoms of infection or bleeding, not just immediately before and after her dialysis appointments. In an interview on 07/14/2022 at 9:54am, S5Minimum Data Set Nurse (MDS Nurse) stated Resident #93's dialysis access site should have be assessed when she returned from the dialysis appointment and every shift. S5MDS Nurse stated the frequency of the dialysis access site assessment should be every shift in the care plan, and confirmed it was not. S5MDS Nurse also confirmed there was no documentation of Resident #93's dialysis access site assessment documentation on the May, June or July 2022 eMAR. In an interview on 07/14/2022 at 10:17am, S3Assistant Director of Nursing stated Resident #93 did not have her dialysis access site assessment documented every shift. In an interview on 07/14/2022 at 2:50pm, S2Director of Nursing (DON) confirmed Resident #93 did not did not have accurate orders for hemodialysis frequency and Resident #93's dialysis access site was not documented as being assessed every shift. S2DON stated dialysis access sites should be assessed for a thrill and bruit every shift, and the assessment should be documented on the resident's eMAR.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility failed to store all drugs and biologicals in locked compartments and under proper temperature controls permitting residents and unauthorized personnel t...

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Based on observation and interview the facility failed to store all drugs and biologicals in locked compartments and under proper temperature controls permitting residents and unauthorized personnel to have access. This deficient practice had the potential to affect the 98 residents residing in the facility as documented in the facility's Census report. Findings: Observation on 07/13/2022 12:00pm revealed, in part: S11LicensedPracticalNurse (LPN) left m medication cart unlocked and unattended for 7 minutes from 12:00pm until 12:07pm. In an interview on 07/13/2022 12:10pm, S11LPN acknowledged she was distracted and should not have left the medication cart unlocked and unattended. In an interview on 07/13/2022 01:10pm, S2DirectorofNurses(DON) confirmed a medication cart should never be left unlocked and unattended in resident care areas.S2DON acknowledged during medication administration, medications must be under the direct observation of the authorized person administering the medications or the medications should be locked in the medication cart/storage area. S2DON further acknowledged the deficient practice put all cognitively impaired residents who wander at risk and unlocked medication carts allow medications to be accessible to visitors and unauthorized staff. Observation on 07/14/2022 at 10:48pm, S8TreatmentNurse failed to lock the facility's wound treatment cart while it was left on y Hall when S8TreatmentNurse was in a Resident #4's room with the door closed completing wound care. In an interview on 07/14/2022 at 11:01am, S8TreatmentNurse confirmed the facility's wound treatment cart should have been locked when not in use or in sight of a nurse.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, record review, and interviews, the facility failed to: 1. Properly label and date foods in the kitchen refrigerator 2. Discard 2% milk prior to expiration date in 1 out of 3 pant...

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Based on observation, record review, and interviews, the facility failed to: 1. Properly label and date foods in the kitchen refrigerator 2. Discard 2% milk prior to expiration date in 1 out of 3 pantry refrigerators 3. Maintain dishwasher temperatures per manufacture recommendations in 2 of 3 dishwashers 4. Maintain proper dishwasher sanitizer per recommended parts per million in 2 of 3 dishwashers The deficient practice has the potential to affect all 98 residents who reside in the facility as documented on the facility's Census and Conditions of Residents Form (CMS-672). Findings: Review of Proper Labeling and Storage of Food Policy revealed, in part, Proper food preparation, storage, and handling practices are essential in preventing foodborne illness. Proper storage and labeling of food in a commercial kitchen can help prevent foodborne illness. By placing food rotation labels on your storage bins, you can easily identify the type of food in the storage container, the date it was added to the storage bin, and the date the food will expire. Food that is served after the use by, expiration date, could cause food-related illness outbreak among customers. Food labeling and dating are important for the following reasons: to prevent food spoilage, to prevent food waste, to prevent foodborne illness, to prevent confusion, to prevent cross-contamination of foods. Bottom line: When in doubt, throw it out. Foods can develop an off odor, flavor or appearance due to spoilage bacteria. If a food has developed those characteristics, it should be obvious in a commercial kitchen setting, do not use it for quality reasons. If food are mishandled, foodborne bacteria can grow and cause foodborne illness-before or after the date on the package. If perishable food is in the temperature danger zone (above 41 degrees Fahrenheit or below 135 degrees Fahrenheit) for four hours or more, discard it. Review of International for Proprietary Substance and Nonfood Compounds Auto-Chlor Dishwasher operating requirements revealed, in part, 1. Water temp. 120 degrees Fahrenheit minimum 2. Chlorine residual 50 ppm min. 3. Min wash 56 sec. rinse 24 sec. Observation on 7/11/22 at 9:40am of the kitchen refrigerator revealed a water bottle with a green substance that contained no open date or identifying label, minced garlic that contained no open date, salad mix that contained no open date, a gallon of whole browns dairy milk that contained no open date, ranch dressing with no open date, and fresh celery with an expiration date of 11/2021. Observation on 07/11/22 at 10:22am revealed, the dishwasher sanitization single tank system on hall X with a water temperature of 110 degrees Fahrenheit. Observation on 7/12/22 at 12:06pm of the kitchen refrigerator revealed A gallon of Browns Dairy whole milk with no open date, vegetable soup with no open date, and chicken base with no open date and a black furry substance present on the side of the container. In an interview on 7/12/22 at 12:06pm with S13Dietary Manager confirmed the black substance was mold on the side of the chicken base. Observation on 07/12/22 at 12:15pm revealed, the dishwasher sanitization single tank system on Hall Y, with a water temperature of 118 degrees Fahrenheit. Observation on 07/12/22 at 2:28pm revealed, the dishwasher sanitization single tank system on Hall X with a water temperature of 110 degrees Fahrenheit and a disinfectant level of 10 parts per million. Observation on 7/12/22 at 2:30pm revealed the pantry refrigerator on Hall X contained 6 expired 2% Browns dairy milk cartons with an expiration date of 7/11/2022 and butter in the freezer section that was not sealed, was not in a bag, and contained no open date. In an interview on 7/12/2022 at 2:28pm with S13Dietary manager confirmed the water temperature of the dishwasher should be 120 degrees Fahrenheit. Observation on 7/13/2022 at 9:26am revealed a salad mix in the kitchen refrigerator with no open date and red grapes in an open bag with no open date or initial use date. Observation on 07/13/22 at 11:49am revealed the dishwasher sanitization single tank system on hall X with a water temperature of 115 degrees Fahrenheit and a disinfectant level of 10 parts per million. Observation on 07/13/22 at 11:50am revealed, the pantry refrigerator on Hall X noted with 6 expired 2% milk cartons dated 7/11/2022 still in refrigerator. In an interview on 07/13/22 at 11:53am with S14DietaryAide confirmed after checking the disinfectant level 2 times, the results of the disinfectant was 10 proper parts per million and the temperature is 115 degrees. S14DietaryAide further acknowledged the disinfectant level should be at 50-100 ppm and the water temperature should be 125 degrees. In an interview on 7/13/2022 at 02:15pm with S13DietaryManager acknowledged the temperatures on Hall x and Hall y's dishwashers were inconsistent and the disinfectant was below the proper parts per million level S13DietaryManager further acknowledged when the water temperatures are below 120 degrees and the disinfectant is below 50 parts per million the dishes are not being properly disinfected and that can serve a risk of residents getting ill from contamination. Observation on 7/13/2022 at 2:30pm revealed the dishwasher sanitization single tank system on Hall Y, with a water temperature of 114 degrees Fahrenheit. In an interview on 7/13/2022 at 2:20pm S12Dietary Aide confirmed the temperature is 114 degrees Fahrenheit and it should be 120 degrees and the parts per million should be a minimum of 50.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 4 life-threatening violation(s), $33,501 in fines. Review inspection reports carefully.
  • • 34 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $33,501 in fines. Higher than 94% of Louisiana facilities, suggesting repeated compliance issues.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 4 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Our Lady Of Wisdom Community's CMS Rating?

CMS assigns OUR LADY OF WISDOM COMMUNITY CARE CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Louisiana, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Our Lady Of Wisdom Community Staffed?

CMS rates OUR LADY OF WISDOM COMMUNITY CARE CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 60%, which is 13 percentage points above the Louisiana average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 82%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Our Lady Of Wisdom Community?

State health inspectors documented 34 deficiencies at OUR LADY OF WISDOM COMMUNITY CARE CENTER during 2022 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 30 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Our Lady Of Wisdom Community?

OUR LADY OF WISDOM COMMUNITY CARE CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by COMMCARE CORPORATION, a chain that manages multiple nursing homes. With 138 certified beds and approximately 130 residents (about 94% occupancy), it is a mid-sized facility located in NEW ORLEANS, Louisiana.

How Does Our Lady Of Wisdom Community Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, OUR LADY OF WISDOM COMMUNITY CARE CENTER's overall rating (1 stars) is below the state average of 2.4, staff turnover (60%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Our Lady Of Wisdom Community?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Our Lady Of Wisdom Community Safe?

Based on CMS inspection data, OUR LADY OF WISDOM COMMUNITY CARE CENTER has documented safety concerns. Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Louisiana. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Our Lady Of Wisdom Community Stick Around?

Staff turnover at OUR LADY OF WISDOM COMMUNITY CARE CENTER is high. At 60%, the facility is 13 percentage points above the Louisiana average of 46%. Registered Nurse turnover is particularly concerning at 82%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Our Lady Of Wisdom Community Ever Fined?

OUR LADY OF WISDOM COMMUNITY CARE CENTER has been fined $33,501 across 1 penalty action. The Louisiana average is $33,414. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Our Lady Of Wisdom Community on Any Federal Watch List?

OUR LADY OF WISDOM COMMUNITY CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.