Harmony House Nursing and Rehabilitation Center, I

1825 LAUREL ST., SHREVEPORT, LA 71103 (318) 424-5251
For profit - Corporation 115 Beds CENTRAL MANAGEMENT COMPANY Data: November 2025
Trust Grade
90/100
#8 of 264 in LA
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Harmony House Nursing and Rehabilitation Center in Shreveport, Louisiana, has received an excellent Trust Grade of A, indicating it is highly recommended among nursing homes. It ranks #8 out of 264 facilities in the state and #2 out of 22 in Caddo County, placing it in the top tier for both areas. The facility is improving, having reduced its issues from five in 2023 to none in 2024. Staffing received an average rating of 3 out of 5 stars, with a turnover rate of 52%, which is around the state average. Although there have been no fines, which is a positive sign, there were notable concerns, such as missed insulin doses for a resident with diabetes and failure to change a catheter as ordered, which raises questions about adherence to care plans. Overall, while the nursing home has strong RN coverage and an excellent health inspection rating, families should be aware of these specific incidents and the average staffing situation.

Trust Score
A
90/100
In Louisiana
#8/264
Top 3%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
5 → 0 violations
Staff Stability
⚠ Watch
52% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Louisiana facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 23 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
✓ Good
Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★☆☆
3.0
Staff Levels
☆☆☆☆☆
0.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2023: 5 issues
2024: 0 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

Staff Turnover: 52%

Near Louisiana avg (46%)

Higher turnover may affect care consistency

Chain: CENTRAL MANAGEMENT COMPANY

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 5 deficiencies on record

Aug 2023 4 deficiencies
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

Based on record review and interviews the facility failed to ensure a resident's plan of care was implemented for 1 (#1) of 5 (#1, #5, #6, #53, #109) residents who were reviewed for unnecessary medica...

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Based on record review and interviews the facility failed to ensure a resident's plan of care was implemented for 1 (#1) of 5 (#1, #5, #6, #53, #109) residents who were reviewed for unnecessary medications. The facility failed to ensure resident #1's insulin was given as ordered by a physician. Findings: Review of the facility's Insulin Guidelines policy revealed the following; 1. Insulin is administered following doctors orders with an insulin syringe. Review of resident #1's medical record revealed an admit date of 06/27/2018 with a diagnosis of but not limited to Type 2 Diabetes Mellitus and long term use of insulin. Review of resident #1's July 2023 Physicians Orders revealed an order for Novolin N 100 units/ml (millimeter) vial, inject 30 units subcutaneously every morning. Review of resident #1's Comprehensive plan of care revealed a problem of Potential for altered nutrition with the approach of administer insulin as ordered. Review of resident #1's July 2023's MAR (medication administration record) revealed Novolin N 30 units was documented as not given at 6:30 a.m. on 07/10/2023 and 07/11/2023. During an interview on 08/02/2023 at 9:00 a.m. S4 Corporate Nurse and S3 DON (Director of Nurses) confirmed resident #1 was not administered insulin as ordered on 07/10/2023 and 07/11/2023. During an interview on 08/02/2023 at 10:37 a.m. S2 Administrator in Training confirmed resident #1 was not administered insulin on 07/10/2023 and 07/11/2023 as ordered because it was not in stock at the facility.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0678 (Tag F0678)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure a resident's medical record reflected the resident's advan...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure a resident's medical record reflected the resident's advance directive choices for 1 (#109) of 29 sampled residents. The facility failed to ensure each of Resident #109's code status documentation was in agreement. Findings: Review of Code Blue-Licensed Nursing Staff document provided by S3 DON (Director of Nursing), who reported the document was used for staff training revealed: This procedure is to be followed when any resident is found unresponsive, no breathing or no normal breathing (gasping). . 3. Licensed Nursing Staff to establish code status: Review the resident's medical record, this is the most reliable way to know the resident's code status. The chart review is critical and is to be done quickly while the resident is being assessed, prior to initiating CPR (Cardiopulmonary Resuscitation). Review of Resident #109's medical record revealed an admission date of [DATE] with diagnoses that included, in part, type 2 diabetes mellitus, essential hypertension, metabolic encephalopathy, atherosclerotic heart disease of native coronary artery without angina pectoris, chronic viral hepatitis C, major depressive disorder, nicotine dependence and vascular dementia. Review of Resident #109's current physician orders revealed a [DATE] order for Initiate CPR (cardiopulmonary resuscitation). Review of document titled Declaration Competent Resident signed by resident on [DATE] revealed: -Declaration made this May day of 2023 (month, year). I, [NAME] being of sound mind, willfully and voluntarily make known my desire that my dying shall not be artificially prolonged under the circumstances set forth below, do here by declare: . __check mark__Do use CPR In the absence of my ability to give directions regarding the use of such life-sustaining procedure, it is my intention that this declaration shall be honored by my family and physician as the final expression of my legal right to refuse medical and surgical treatment and accept the consequences from such refusal. Review of Resident #109's paper chart binder revealed an orange sticker on the spine that read DNR, indicating Resident #109 was a DNR. During an interview on [DATE] at 2:40 p.m. S5 LPN (Licensed Practical Nurse) reported if a resident's code status was needed quickly she would look at either the DNR list on back of door at the nurse's station, the spine of the resident's paper chart binder or the code status list on the medication cart. S5 LPN observed the DNR list and the spine of Resident #109's paper chart binder and reported they did not agree and should have. During an interview on [DATE] at 2:55 p.m. S2 AIT (Administrator in Training) reported Resident #109 had never been a DNR and the DNR sticker should not have been on the spine of the paper chart binder.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure a resident with an indwelling catheter received appropriate c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure a resident with an indwelling catheter received appropriate care and services to prevent urinary tract infections for 1 (#73) of 2 (#54, #73) residents reviewed for urinary catheter or UTI (urinary tract infection). The facility failed to ensure Resident #73's indwelling catheter was changed as ordered. Findings: Review of Resident #73's medical record revealed Resident #73 had an admission date of 06/27/2018, with a readmission on [DATE], and had diagnoses that included, in part, benign prostatic hyperplasia with lower urinary tract symptoms, other obstructive and reflux uropathy, other retention of urine, unspecified kidney failure, type 2 diabetes mellitus, atherosclerotic heart disease, vascular dementia, and essential hypertension. Review of Resident #73's physician orders revealed: -07/23/2023 order for Change 24Fr (French)/30cc (cubic centimeters) foley catheter monthly. -06/22/2023 Foley catheter at all times for urine collection related to retention Review of Resident #73's June, July and August 2023 MAR (medication administration record) failed to reveal Resident #73's catheter had been changed since Resident #73's readmission on [DATE] when Resident #73 had a catheter. Review of June and July 2023 progress notes failed to reveal Resident #73's foley catheter had been changed. Review of Resident #73's MDS (minimum data set) with assessment reference date of 06/27/2023 revealed Resident #73 had a BIMS (brief interview mental status) score of 9, indicating Resident #73 was moderately impaired cognitively. Resident #73's 06/27/2023 MDS further revealed Resident #73 had an indwelling catheter. During an interview on 08/02/2023 at 7:54 a.m. Resident #73 responded yes when asked if he had a catheter and a bag that hung on his leg. Resident #73 further reported he had the catheter about a month and the catheter had not been changed since it was put in. During an interview on 08/02/2023 at 9:12 a.m. S5 LPN (Licensed Practical Nurse) reported Resident #73's catheter was put in outside the facility about 2 months ago. S5 LPN further reviewed Resident #73's medical record and confirmed Resident #73's foley catheter had not been changed since 06/22/2023 and should have been changed monthly.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

Based on record reviews and interview the facility failed to ensure there was a sufficient number of skilled licensed nurses, nurse aides, and other nursing personnel to provide care and respond to ea...

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Based on record reviews and interview the facility failed to ensure there was a sufficient number of skilled licensed nurses, nurse aides, and other nursing personnel to provide care and respond to each resident's basic needs. The facility failed to provide the minimum required staffing hours for 14 of 25 weekend days. Findings: Review of the facility's PBJ (Payroll Based Journal) Staffing Data Report for FY (Fiscal Year) Quarter 2 2023 (January 1-March 31) revealed the submitted weekend staffing data was excessively low. Review of the facility's Staffing Pattern forms for weekends from Fiscal Year Quarter 2 revealed the facility: Provided 210.8 hours on 01/01/2023 and were required to provide 260.8 hours. Provided 262.5 hours on 01/22/2023 and were required to provide 265.5 hours. Provided 220 hours on 02/05/2023 and were required to provide 267.9 hours. Provided 259 hours on 02/11/2023 and were required to provide 267.9 hours. Provided 244.5 hours on 02/12/2023 and were required to provide 265.5 hours. Provided 247.5 hours on 02/18/2023 and were required to provide 267.9 hours. Provided 225 hours on 02/19/2023 and were required to provide 267.9 hours. Provided 265.7 hours on 02/25/2023 and were required to provide 267.9 hours. Provided 249 hours on 02/26/2023 and were required to provide 267.9 hours. Provided 248.75 hours on 03/04/2023 and were required to provide 267.9 hours. Provided 247.5 hours on 03/05/2023 and were required to provide 267.9 hours. Provided 251.2 hours on 03/12/2023 and were required to provide 265.5 hours. Provided 266.5 hours on 03/19/2023 and were required to provide 267.9 hours. Provided 256.2 hours on 03/26/2023 and were required to provide 267.9 hours. During an interview on 08/01/2023 at 9:15 a.m. S2 Administrator In Training and S1 Administrator confirmed the facility did not provide the minimum required hours on 01/01/2023, 01/22/2023, 02/05/2023, 02/11/2023, 02/12/2023, 02/18/2023, 02/19/2023, 02/25/2023, 02/26/2023, 03/04/2023, 03/05/2023, 03/12/2023, 03/19/2023, 03/26/2023 and should have.
Jan 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Employment Screening (Tag F0606)

Could have caused harm · This affected 1 resident

Based on record reviews and interview, the facility failed to ensure individuals with convictions barring employment were not employed by the facility for 1 (S2 CNA [Certified Nursing Assistant] Stude...

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Based on record reviews and interview, the facility failed to ensure individuals with convictions barring employment were not employed by the facility for 1 (S2 CNA [Certified Nursing Assistant] Student) of 5 (S2 CNA Student, S3 CNA, S4 CNA, S5 CNA, S6 CNA) personnel records reviewed. Findings: Review of the facility's Screening: Criminal Background Checks policy revealed in part: It is the responsibility of all employers that employ non-licensed persons or ambulance personnel to know which convictions bar employment. Louisiana Revised Statute 40:1203.3 covers criminal convictions that bar an employer from hiring a non-licensed person or ambulance personnel. Those criminal convictions are listed in the following table .14:67 Theft-Felony .*if results of the Criminal Background Check reveal that a non-licensed person or any licensed ambulance personnel hired on a temporary basis or any other person who is an employee has been convicted of any of the offenses listed above, the employer shall immediately terminate the person's employment. Review of S2 CNA Student's personnel file revealed a hire date 09/09/2022, and a criminal background check completed on 08/23/2022. Further review revealed S2 CNA Student was a felon with a conviction of charge R.S. 14:67 Theft of goods over $500. Further review revealed no documentation the charge had been reduced. During an interview on 01/10/2023 at 4:15 p.m., S1 Administrator verified S2 CNA Student's background check showed a conviction that would be deemed a conviction barring employment, and the employee should not have been hired to work at the facility.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Louisiana.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Louisiana facilities.
  • • Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Harmony House Nursing And Rehabilitation Center, I's CMS Rating?

CMS assigns Harmony House Nursing and Rehabilitation Center, I an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Louisiana, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Harmony House Nursing And Rehabilitation Center, I Staffed?

CMS rates Harmony House Nursing and Rehabilitation Center, I's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 52%, compared to the Louisiana average of 46%.

What Have Inspectors Found at Harmony House Nursing And Rehabilitation Center, I?

State health inspectors documented 5 deficiencies at Harmony House Nursing and Rehabilitation Center, I during 2023. These included: 5 with potential for harm.

Who Owns and Operates Harmony House Nursing And Rehabilitation Center, I?

Harmony House Nursing and Rehabilitation Center, I is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CENTRAL MANAGEMENT COMPANY, a chain that manages multiple nursing homes. With 115 certified beds and approximately 114 residents (about 99% occupancy), it is a mid-sized facility located in SHREVEPORT, Louisiana.

How Does Harmony House Nursing And Rehabilitation Center, I Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, Harmony House Nursing and Rehabilitation Center, I's overall rating (5 stars) is above the state average of 2.4, staff turnover (52%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Harmony House Nursing And Rehabilitation Center, I?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Harmony House Nursing And Rehabilitation Center, I Safe?

Based on CMS inspection data, Harmony House Nursing and Rehabilitation Center, I has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Louisiana. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Harmony House Nursing And Rehabilitation Center, I Stick Around?

Harmony House Nursing and Rehabilitation Center, I has a staff turnover rate of 52%, which is 6 percentage points above the Louisiana average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Harmony House Nursing And Rehabilitation Center, I Ever Fined?

Harmony House Nursing and Rehabilitation Center, I has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Harmony House Nursing And Rehabilitation Center, I on Any Federal Watch List?

Harmony House Nursing and Rehabilitation Center, I is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.