HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR

530 STRATMORE DRIVE, SHREVEPORT, LA 71115 (318) 524-2022
For profit - Limited Liability company 142 Beds THE BEEBE FAMILY Data: November 2025
Trust Grade
90/100
#6 of 264 in LA
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Heritage Manor of Stratmore Nursing & Rehab Center has an excellent Trust Grade of A, indicating it is highly recommended for families considering care options. It ranks #6 out of 264 facilities in Louisiana, placing it in the top tier of nursing homes in the state, and is the best option among 22 facilities in Caddo County. The facility is improving, having reduced its issues from 5 in 2023 to just 1 in 2025, although it has a concerning staffing rating of 2 out of 5 stars and a 51% turnover rate, which is around the state average. While there have been no fines, which is a positive sign, there have been some specific incidents, such as failures to maintain accurate medication records and not ensuring proper care plans were developed for residents' safety after falls. Overall, while there are notable strengths, families should consider the staffing challenges and previous compliance issues.

Trust Score
A
90/100
In Louisiana
#6/264
Top 2%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
5 → 1 violations
Staff Stability
⚠ Watch
51% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Louisiana facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 9 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
○ Average
6 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★★★
5.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2023: 5 issues
2025: 1 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

Staff Turnover: 51%

Near Louisiana avg (46%)

Higher turnover may affect care consistency

Chain: THE BEEBE FAMILY

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 6 deficiencies on record

Mar 2025 1 deficiency
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

Based on record review, observations, and interviews the facility failed to ensure individual resident's narcotic records were maintained and reconciled for 2 of 3 medication carts reviewed. The facil...

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Based on record review, observations, and interviews the facility failed to ensure individual resident's narcotic records were maintained and reconciled for 2 of 3 medication carts reviewed. The facility failed to ensure an accurate count of controlled medications was maintained. Findings: Review of the facility's Drug-Controlled Substances Policy dated 11/17 revealed the following: Controlled medications are to be signed out on Form NS-618--Individual Residents Narcotic Record at the time they are to be administered. RNs (Registered Nurses) and LPNs (Licensed Practical Nurses) only will sign out for and/or administer controlled medications, recording the date, time, resident's name, and signature of the administering nurse on the narcotic count sheet. The administering nurse will also check for the accuracy of the remaining count. Observation of the medication cart for 800 hall on 03/05/2025 at 8:15 a.m. with S2 LPN revealed resident #50's medication card for Norco 10/325 mg (milligrams) had a count of 6. Observation of medication pass on 03/05/2025 at 8:15 a.m. revealed S2 LPN administered resident #50's Norco 10/325 mg one tablet for pain without signing it out on resident #50's Individual Residents Narcotic Record. Observation on 03/05/2025 at 8:17 a.m. of resident #50's Individual Residents Narcotic Record for Norco 10/325 mg with S2 LPN revealed a count of 5, failing to reconcile with the count of 6 on resident #50's medication card for Norco 10/325 mg. During an interview on 03/05/2025 at 8:17 a.m. S2 LPN reported she had signed out resident #50's Norco 10/325 mg prior to administering it and confirmed it should have signed out at the time of administration. Observation on 03/06/2025 at 8:05 a.m. with S3 LPN of the medication cart for 1000 hall revealed resident #121's medication card for Modafinil 200 mg had a count of 4, and resident #121's Individual Resident Narcotic Record had a count of 5 and failed to reconcile. Further observation revealed a medication cup on the top of the medication cart with 5 tablets inside that included a white oval pill that S3 LPN identified as resident #121's Modafinil 200 mg tablet. During an interview on 03/06/2025 at 8:05 a.m. S3 LPN reported, she had already pulled resident #121's Modafinil 200 mg up, and pointed to a cup of tablets on the top of the medication cart. S3 LPN stated, I just hadn't signed it out. S3 LPN confirmed resident #121's medication should not have been pre-pulled up and resident #121's Modafinil 200 mg should have been removed and signed out of locked narcotic stock at the time of administration and not before. During an interview on 03/06/2025 at 11:30 a.m. S1 DON (Director of Nurses) confirmed controlled medications, including resident #50's Norco 10/325 mg and resident #121's Modafinil 200 mg should have been signed out on each residents Individual Narcotic Records at the time of administration. S1 DON further confirmed the count of resident #50 and resident #121's controlled medications should have reconciled.
Jan 2023 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Based on observation, interviews and record reviews, the facility failed to ensure 1 (#40) of 1(#40) resident received reasonable accommodation of needs by failing to ensure the resident's call button...

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Based on observation, interviews and record reviews, the facility failed to ensure 1 (#40) of 1(#40) resident received reasonable accommodation of needs by failing to ensure the resident's call button was within reach. Findings: Observation on 1/9/2023 at 8:40 a.m. revealed resident #40 yelling Help! Help! Help! from the resident's room. Upon entering the room, an observation was made of resident #40's call button on the floor out of the resident reach. Review of resident #40's BIMS (Brief Interview Mental Status) revealed a score of 10 indicating mildly impaired. Review of resident #40's MDS (Minimum Data Set) revealed resident #40 requires extensive assistance with bed mobility. Review of resident #40's record revealed a diagnosis of dementia and anxiety. Review of resident #40's medical record revealed resident #40 was care planned for risk of falls with an intervention which included placing the call light/button within reach. During an interview on 1/9/2023 at 8:42 a.m. S10 CNA (Certified Nurse Assistant) confirmed the call light should have been within the resident's reach.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected multiple residents

Based on record reviews and interviews, the facility failed to ensure each resident's MDS (Minimum Data Set) assessment was transmitted within 14 days of completion for 2 (#85 and #279) of 3 (#67, #85...

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Based on record reviews and interviews, the facility failed to ensure each resident's MDS (Minimum Data Set) assessment was transmitted within 14 days of completion for 2 (#85 and #279) of 3 (#67, #85, and #279) residents who were reviewed for Resident Assessment. Findings: Resident # 279 Review of resident #279's admission MDS with a care plan completion date of 12/13/2022 failed to reveal a transmission date. Resident #85 Review of resident #85's Discharge MDS with an ARD (Assessment Reference Date) of 9/12/2022 failed to reveal a completion or transmission date. During an interview on 1/11/2023 at 10:30 a.m. S7 MDS Nurse confirmed resident #279's MDS had not been transmitted and should have been. During an interview on 1/11/23 at 3:45 p.m. S9 MDS Nurse confirmed resident #279's admission MDS had not been transmitted and should have been. S9 MDS Nurse further confirmed resident #85's discharge MDS had not been transmitted and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

Based on observation, record reviews and interviews, the facility failed to ensure the plan of care was implemented and developed for 2(#102, #126) of 4 (#67, #102, #126, #279) residents reviewed for ...

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Based on observation, record reviews and interviews, the facility failed to ensure the plan of care was implemented and developed for 2(#102, #126) of 4 (#67, #102, #126, #279) residents reviewed for accidents. 1. The facility failed to ensure x-rays were done as ordered by a physician. 2. The facility failed to develop a plan of care for resident #126's use of a wanderguard bracelet for safety. Findings: Resident #102 Review of the facility's Incident Log revealed resident #102 had a fall on 1/1/2023 at 10:30 p.m. and was found on the floor. Review of resident #102's nurse's notes dated 1/2/2023 at 4:51 a.m. revealed on 1/1/2023 at 10:30 p.m. resident #102 was found lying on the floor. Resident #102's physician was notified and a new order was given for x-rays on resident #102's left hip and left knee. Review of the resident's #102's medical record failed to reveal x-rays on resident #102's left hip and left knee had been done. During an interview on 1/11/2023 at 10:52 a.m., S8 Corporate Nurse confirmed resident #102 did not get x-rays of the left hip and left knee as ordered by the physician. Resident #126 Observation on 1/9/2023 at 2:13 p.m. revealed resident #126 had a wanderguard bracelet placed to the left ankle. Review of resident #102's BIMS (Brief Interview Mental Status) score of 15 indicating intact cognition. During an interview on 1/9/2023 at 2:13 p.m., resident #126 reported she fell outside. Resident #126 further reported a wanderguard bracelet was placed on her ankle after the incident. Review of resident #126's care plan failed to reveal a care plan for use of a wanderguard bracelet. During an interview on 1/11/2023 at 3:25 p.m., S7 MDS nurse confirmed resident #126 was not care planned for use of a wanderguard bracelet and should have been. During an interview on 1/11/2023 at 3:30 p.m., S1 Administrator confirmed resident #126 should have been care planned for use of a wanderguard bracelet.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0729 (Tag F0729)

Could have caused harm · This affected multiple residents

Based on record reviews and interview the facility failed to ensure State Registry verifications were completed prior to hire for 2 [S3 CNA (Certified Nursing Assistant) and S4 CNA] of 5 CNA personnel...

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Based on record reviews and interview the facility failed to ensure State Registry verifications were completed prior to hire for 2 [S3 CNA (Certified Nursing Assistant) and S4 CNA] of 5 CNA personnel files reviewed. Findings: 1. Review of S3 CNA's personnel file revealed a hire date of 07/28/2022. Further review of S3 CNA's personnel file revealed CNA Registry check was completed on 08/10/2022. 2. Review of S4 CNA's personnel file revealed a hire date of 11/08/2018. Further review of S4 CNA's personnel file revealed Criminal Background and Sex Offender Registry checks were completed on 11/09/2022. During an interview on 01/11/2023 at 2:00 p.m. S2 HR (Human Resources) acknowledged State Registry verifications were not completed prior to hire for S3 CNA and S4 CNA and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and interviews the facility failed to ensure food was served in accordance with professional standards for food service safety for the 114 residents served a meal tray from the k...

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Based on observations and interviews the facility failed to ensure food was served in accordance with professional standards for food service safety for the 114 residents served a meal tray from the kitchen. There were a total of 114 residents receiving meal trays from the kitchen according to the Resident Census and Conditions of Residents form dated 01/09/2023. Findings: Review of the facility's Monitoring Temperatures of Cooked Foods policy revealed in part: Policy: The temperature of potentially hazardous cooked foods will be monitored to insure that the foods are not in the danger zone (above 41 degrees F (Fahrenheit) and below 135 degrees F) for more than six hours. Procedure: 1. Potentially hazardous cooked foods, after being cooked to the required minimum internal temperature, will be held on hot holding equipment that will keep the food at a minimum 135 degrees F or higher. 2. The temperature of each potentially hazardous food will be taken at the following times. a. When the cooking process is completed. Foods must be cooked to the proper internal temperature for fifteen seconds. Food will be placed in hot holding equipment immediately after the cooking process is completed. b. When the food is placed in the hot holding equipment . 3. Cooking, holding and storage temperatures should be recorded on a Food Temperature Monitoring Log. Review of the facility's Daily Food Temperature Monitoring Logs for December 2022 and January 2023 revealed: 12/08/2022 - 12/12/2022 - Temperatures for Dinner meals had not been documented. 12/13/2022 - 12/14/2022 - Temperatures for Breakfast, Lunch, and Dinner meals had not been documented. 12/15/2022 - 12/19/2022 - Temperatures for Dinner meal had not been documented. 01/01/2023 - Temperatures for Dinner meal had not been documented. 01/06/2023 - Temperatures for Lunch meal had not been documented. 01/07/2023 - Temperatures for Breakfast and Lunch meals had not been documented. During an interview on 01/09/2023 at 8:30 a.m. S5 DM (Dietary Manager) and S6 ADM (Assistant Dietary Manager) reviewed the December 2022 and January 2023 Daily Food Temperature Monitoring Logs. S5 DM and S6 ADM acknowledged temperatures had not been monitored for prepared meals and should have been.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Louisiana.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Louisiana facilities.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Heritage Manor Of Stratmore Nursing & Rehab Ctr's CMS Rating?

CMS assigns HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Louisiana, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Heritage Manor Of Stratmore Nursing & Rehab Ctr Staffed?

CMS rates HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 51%, compared to the Louisiana average of 46%.

What Have Inspectors Found at Heritage Manor Of Stratmore Nursing & Rehab Ctr?

State health inspectors documented 6 deficiencies at HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR during 2023 to 2025. These included: 6 with potential for harm.

Who Owns and Operates Heritage Manor Of Stratmore Nursing & Rehab Ctr?

HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE BEEBE FAMILY, a chain that manages multiple nursing homes. With 142 certified beds and approximately 129 residents (about 91% occupancy), it is a mid-sized facility located in SHREVEPORT, Louisiana.

How Does Heritage Manor Of Stratmore Nursing & Rehab Ctr Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR's overall rating (5 stars) is above the state average of 2.4, staff turnover (51%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Heritage Manor Of Stratmore Nursing & Rehab Ctr?

Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.

Is Heritage Manor Of Stratmore Nursing & Rehab Ctr Safe?

Based on CMS inspection data, HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Louisiana. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Heritage Manor Of Stratmore Nursing & Rehab Ctr Stick Around?

HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR has a staff turnover rate of 51%, which is 5 percentage points above the Louisiana average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Heritage Manor Of Stratmore Nursing & Rehab Ctr Ever Fined?

HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Heritage Manor Of Stratmore Nursing & Rehab Ctr on Any Federal Watch List?

HERITAGE MANOR OF STRATMORE NURSING & REHAB CTR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.