MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
MaineGeneral Rehab & Long Term Care - Gray Birch has received a Trust Grade of C, indicating an average level of care that places it in the middle of the pack among nursing homes. It ranks #39 out of 77 facilities in Maine, which means it is in the bottom half, and #5 out of 7 in Kennebec County, suggesting limited better options locally. The facility's performance is worsening, with issues increasing from 7 in 2023 to 14 in 2024, indicating potential growing concerns. Staffing is rated at 4 out of 5 stars, which is a strength, but the turnover rate is average at 54%. They have incurred fines of $9,770, which is on par with many facilities but still raises some concern. On the downside, there have been serious incidents, including a resident experiencing an anaphylactic reaction due to being served food containing an allergen despite a documented allergy. Additionally, the facility has been criticized for failing to ensure resident privacy during sensitive discussions and for not developing comprehensive care plans for residents with specific health needs, such as respiratory conditions or PTSD. While there are strengths in staffing, these weaknesses in care and safety should be carefully considered by families.
- Trust Score
- C
- In Maine
- #39/77
- Safety Record
- Moderate
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 54% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- $9,770 in fines. Lower than most Maine facilities. Relatively clean record.
- Skilled Nurses ✓ Good
- Each resident gets 78 minutes of Registered Nurse (RN) attention daily — more than 97% of Maine nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ⚠ Watch
- 21 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in staffing levels, fire safety.
The Bad
Near Maine average (3.0)
Meets federal standards, typical of most facilities
Near Maine avg (46%)
Higher turnover may affect care consistency
Below median ($33,413)
Minor penalties assessed
The Ugly 21 deficiencies on record
Aug 2024
12 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
Based on observations and interviews, the facility failed to promote care to residents in a manner that maintains each resident's dignity for 2 of 3 meals observed. (Resident #21 [R21], R11, and R7).
...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
PASARR Coordination
(Tag F0644)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to ensure that the State mental health authority for Pre-admission Screening and Resident Review (PASRR) was notified after a resident was new...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
Deficiency Text Not Available
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on record review, observations and interviews, the facility failed to ensure that physician's orders were followed for 1 of 2 sampled residents for wound management (Resident #12 [R12]) and 1 of...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to store, prepare, and serve food in accordance with professional stan...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observations, interviews, and record reviews the facility failed to maintain an Infection Control Program designed to prevent the development and transmission of disease and infection related...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interview, the facility failed to ensure residents were offered pneumococcal vaccinations in accorda...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected multiple residents
2. On 4/30/24, R54 was admitted with Developmental disorder of scholastic skills and severe intellectual disabilities.
On 8/05/24 at 1:00 p.m., a surveyor observed the MDS Coordinator (MDS2) conduct a...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interview, the facility failed to develop a Comprehensive Care Plan that addressed the physical need...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected multiple residents
Based on observations, record reviews, facility policy, and interviews, the facility failed to provide a sanitary environment to help prevent the development and transmission of disease and infection ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0698
(Tag F0698)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure that the clinical record contained information necessary to...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Assessment Accuracy
(Tag F0641)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure that the Minimum Data Set (MDS) 3.0 was coded accurately for...
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May 2024
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy, record review and interview, the facility failed to provide an environment free of abuse and neglect f...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, interviews, and facility policy, the facility failed to ensure that clinical records were complete and ...
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May 2023
7 deficiencies
1 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
Based on clinical record review, interviews, observation, and review of facility policy, the facility failed to ensure that the resident's environment was free of accident/ hazards relating to a food ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, facility policy, and interviews the facility failed to provide residents/representatives written inform...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on record reviews and interview's, the facility failed to ensure that a resident received treatment and services in accordance with the standards of practice for 1 of 21 sampled residents (Resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based record review and interviews, the facility's Quality Assurance and Performance Improvement failed to identify, monitor, an...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain adequate housekeeping and maintenance services to maintain...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, interviews, and facility policy the facility failed to update/implement goals and interventions in the ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observations, interviews, the facility's refrigerator/freezer temperature Logs and the facility's Food Storage policy, the facility failed to ensure the kitchen was maintained in a clean and ...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • 21 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
- • Grade C (53/100). Below average facility with significant concerns.
About This Facility
What is Mainegeneral Rehab & Long Term Care - Gray Birch's CMS Rating?
CMS assigns MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH an overall rating of 3 out of 5 stars, which is considered average nationally. Within Maine, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Mainegeneral Rehab & Long Term Care - Gray Birch Staffed?
CMS rates MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 54%, compared to the Maine average of 46%. RN turnover specifically is 68%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Mainegeneral Rehab & Long Term Care - Gray Birch?
State health inspectors documented 21 deficiencies at MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH during 2023 to 2024. These included: 1 that caused actual resident harm, 19 with potential for harm, and 1 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Mainegeneral Rehab & Long Term Care - Gray Birch?
MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 77 certified beds and approximately 69 residents (about 90% occupancy), it is a smaller facility located in AUGUSTA, Maine.
How Does Mainegeneral Rehab & Long Term Care - Gray Birch Compare to Other Maine Nursing Homes?
Compared to the 100 nursing homes in Maine, MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH's overall rating (3 stars) is below the state average of 3.0, staff turnover (54%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Mainegeneral Rehab & Long Term Care - Gray Birch?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Mainegeneral Rehab & Long Term Care - Gray Birch Safe?
Based on CMS inspection data, MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in Maine. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Mainegeneral Rehab & Long Term Care - Gray Birch Stick Around?
MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH has a staff turnover rate of 54%, which is 8 percentage points above the Maine average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Mainegeneral Rehab & Long Term Care - Gray Birch Ever Fined?
MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH has been fined $9,770 across 1 penalty action. This is below the Maine average of $33,177. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Mainegeneral Rehab & Long Term Care - Gray Birch on Any Federal Watch List?
MAINEGENERAL REHAB & LONG TERM CARE - GRAY BIRCH is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.