ST JOSEPH REHAB & NURSING CARE CENTER

321 CENTRE STREET, DORCHESTER, MA 02122 (617) 825-6320
For profit - Limited Liability company 123 Beds Independent Data: November 2025
Trust Grade
5/100
#250 of 338 in MA
Last Inspection: February 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

St. Joseph Rehab & Nursing Care Center has received a Trust Grade of F, indicating significant concerns and placing it in the poor category for care quality. It ranks #250 out of 338 facilities in Massachusetts, meaning it is in the bottom half of nursing homes in the state, and #17 out of 22 in Suffolk County, suggesting that most local options may be better. Although the facility is showing some improvement, having reduced issues from 27 in 2024 to 13 in 2025, it still faces serious challenges, including $138,304 in fines, which is higher than 87% of Massachusetts facilities, indicating ongoing compliance issues. Staffing is relatively stable with a 0% turnover rate compared to the state average of 39%, and it has good RN coverage, exceeding 91% of state facilities, which is a positive sign for resident care. However, there have been serious incidents, such as residents being overmedicated with Eliquis, leading to emergency hospitalizations, and failure to address mobility issues, resulting in contractures, highlighting the need for substantial improvements in medication management and overall care practices.

Trust Score
F
5/100
In Massachusetts
#250/338
Bottom 27%
Safety Record
High Risk
Review needed
Inspections
Getting Better
27 → 13 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
○ Average
$138,304 in fines. Higher than 60% of Massachusetts facilities. Some compliance issues.
Skilled Nurses
✓ Good
Each resident gets 54 minutes of Registered Nurse (RN) attention daily — more than average for Massachusetts. RNs are trained to catch health problems early.
Violations
⚠ Watch
50 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★★
5.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 27 issues
2025: 13 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Massachusetts average (2.9)

Below average - review inspection findings carefully

Federal Fines: $138,304

Well above median ($33,413)

Significant penalties indicating serious issues

The Ugly 50 deficiencies on record

6 actual harm
Feb 2025 13 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed for 2 Residents (#15 and #44 ) out of a total sample of 31...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed for 2 Residents (#15 and #44 ) out of a total sample of 31 residents, to ensure: 1. Resident #15 was equipped with a call bell that functioned for him/her and, 2. That Resident #44 had a Broda chair available for when he/she chose to get out of bed. Findings include: Review of the facility's policy entitled, Call light policy, revision date 1/2025 indicated the following: Resident will have a functioning call light at their bedside for use to alert staff that they need assistance. Resident #15 was admitted to the facility in July 2022 with diagnoses that include chronic obstructive pulmonary disease and colostomy status. Review of the Minimum Data Set assessment dated [DATE] indicated Resident #15 scored a 15 out of 15 on the Brief Interview for Mental Status exam indicating he/she as having intact cognition and requires partial/moderate assistance with bathing and has an ostomy. During an observation and interview on 2/3/25 at 8:32 A.M., Resident #15 said he/she was concerned that his/her call bell did not work and that he/she told staff about one month ago. Resident #15 said he/she had terminal cancer, and it would be nice to have a call bell that worked. Resident #15 had a call bell with a bulb. Resident #15 squeezed the bulb, and the call light did not illuminate. The surveyor pressed the bulb, and the light illuminated outside of Resident #15's room. Resident #15 said he/she wanted a call bell that worked for him/her. During an interview and observation on 2/4/25 at 10:20 A.M., Resident #15 squeezed the bulb of the call bell. The call light did not illuminate outside of his/her room, thus not alerting staff if he/she required assistance. During an observation on 2/4/25 10:31 A.M., Nurse #2 and the surveyor observed Resident #15 squeeze the bulb of the call light. The call light did not illuminate outside of the room to alert staff. Resident #15 said he/she wants it to work so he/she can get the help he/she needs for his/her colostomy bag. Nurse #2 said it would be addressed. During an interview and observation on 2/5/25 at 10:55 A.M., Resident #15 was resting in bed. He/she squeezed the call light bulb, which did not illuminate in the hall to alert staff. Resident #15 said he/she thought they took care of it yesterday. On 2/5/25 at approximately 11:00 A.M., the Administrator in Training (AIT) went to Resident #15's room with the surveyor. Resident #15 squeezed the call light bulb which did not illuminate in the hall. Resident #15 said he/she wanted a call bell that worked and that last night he/she had to walk down the hall to let staff know he/she had a full colostomy bag. 2. For Resident #44 the facility failed to have his/her Broda Chair available for when he/she chose to get out of bed. Review of the facility's Guideline: Assistive Equipment and Devices effective date 1/24/2025 indicated, Policy Statement: Our facility provides and maintains the use of assistive devices and equipment for residents. 1. Devices and equipment that assist with resident mobility, safety and independence are provided for residents. These include, but are not limited to a. Wheelchairs (manual and powered). 2. Recommendations for the use of devices and equipment are based on the comprehensive assessment and documented in the resident's plan of care. Resident #44 was admitted to the facility in December 2023 and has diagnoses that include hemiplegia and hemiparesis following a cerebral infarction (stroke) affecting right dominant side. Review of the Minimum Data Set assessment dated [DATE] indicated Resident #44 scored a 15 out of 15 on the Brief Interview for Mental Status exam indicating he/she as having intact cognition and is dependent on staff for bed to chair transfers and uses a wheelchair. Further review of the MDS, indicated Resident #44 did not display any behaviors including rejection of care. During an interview on 2/3/25 at 8:16 A.M., Resident #44 said he/she retired from work, had a stroke and requires care. Resident #44 said he/she recently moved from a room down the hall and has a wheelchair that he/she used when he/she got out of bed. Resident #44 said he/she has not seen the wheelchair and has not got out of bed. Observation of Resident #44's area including the bathroom and adjacent hallway failed to reveal a chair was present. On 2/3/25 at 3:52 P.M., Resident #44 was observed in bed. There was no chair available in his/her vicinity. Review of Resident #44's medical record indicated the following: -A physician's order OOB (out of bed) to Broda chair (a type of wheelchair that supports mobility, and safe, comfortable positioning) active 2/14/23. -A care plan focus Resident has an ADL (Activities of Daily Living) Self Care Performance Deficit r/t (related to) Alzheimer's, confusion due to dementia, dated 5/24/2021 with the Intervention/Task TRANSFER: Resident #44 is dependent of 2 staff via mechanical lift for transfers to BRODA. Resident often refuses out of bed bound by preference. On 2/4/25 at 7:56 A.M., Resident #44 was in bed. There was no Broda chair in his/her vicinity. During an interview on 2/4/25 at 11:10 A.M., Resident #44 said he/she used to get up in a high (back) chair but has not got up and said his/her chair may have been left behind in his/her previous room when he/she moved last week. On 2/4/25 at 12:28 P.M., Resident #44 was observed in bed eating his/her lunch. No chair was in his/her vicinity. During an interview on 2/4/25 at 1:02 P.M., Certified Nursing Assistant (CNA) #1 said Resident #44 is dependent on staff for transfers out of bed using a Hoyer lift (a mechanical lift). CNA #1 said Resident #44 recently moved rooms. CNA #1 said Resident #44 will get out of bed 2 to 3 times a week when he/she wants. CNA #1 said the Resident has a wheelchair which is usually in his/her room. CNA #1 looked in both Resident #44's old room and new room with the surveyor present and could not locate the Resident's Broda chair. At this time CNA #1 stopped an Occupational Therapist (OT) in the hallway and asked about Resident #44's chair. The OT said the Resident uses a Broda chair and at times refuses to get out of bed. The OT said she took the Broda chair at the end of last week to trial it for another resident. The OT said it had not been returned yet. Review of documentation provided by the OT indicated the the trial of the Broda chair for another resident as dated 1/31/24, indicating Resident #44 was without his/her Broda Chair for five days. During an interview and observation on 2/5/25 at approximately 10:50 A.M., Resident #44 said he/she had his/her chair back and wanted to get out of bed. Resident #44 said his/her left leg was hurting and getting out of bed helps. During an interview on 2/05/25 at 11:10 A.M., the Director of Nursing said they have enough equipment for mobility and Resident #44 should have had his/her chair available.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop a skin impairment care plan for one Resident (#33) out of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop a skin impairment care plan for one Resident (#33) out of a total sample of 31 residents. Findings include: Resident #33 was admitted to the facility in October 2022 with diagnoses including cerebral hemorrhage and hemiplegia. Review of Resident #33's most recent Minimum Data Set (MDS), dated [DATE], indicated the Resident was unable to complete the Brief Interview for Mental Status (BIMS) exam and staff had assessed him/her to have moderate cognitive impairment. The MDS also indicated Resident #33 is dependent on staff for self-care and mobility tasks. Review of the wound physician note dated 1/30/25 indicated Resident #33 had a non-pressure wound on his/her sacrum for over 11 days measuring 1.4 x 1.3 x 0.1 cm (centimeters). Review of Resident #33's care plans failed to indicate a care plan for actual skin impairment was developed when the Resident's wound began. During an interview on 2/5/25 at 6:55 A.M., the Director of Nursing said Resident #33 developed a new wound on his/her buttocks with a self-inflicted scratch. The Director of Nursing said any resident with a newly developed wound should have a care plan for skin impairment developed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and record review the facility failed to ensure care plans were reviewed with the interdisciplinary team (IDT) as required for one Resident (#69) out of a total samp...

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Based on observations, interviews, and record review the facility failed to ensure care plans were reviewed with the interdisciplinary team (IDT) as required for one Resident (#69) out of a total sample of 31 residents. Specifically for Resident #69 the facility failed to review and revise the care plan related to the use of an air mattress. Findings include: Review of facility policy titled Care Plan- Nursing, dated October 7, 2021, indicated the following: -The care plan is to be reviewed and revised by all staff providing care or services for the resident at least 92 days following the completion of every MDS. The Care plan includes a statement of problem; reasonable, measurable and time limited goals; and specific interventions, along with the discipline responsible. -When there are changes in resident's condition, the comprehensive care plan is updated as needed to change goals, time frames or interventions. Resident #69 was admitted to the facility in October 2020 with diagnoses that include major depressive disorder and weakness. Review of Resident #69's most recent Minimum Data Set (MDS) Assessment, dated 12/4/24, indicated the Resident was unable to participate in a Brief Interview for Mental Status and was assessed by staff as having severe cognitive impairment. The MDS further indicated that the Resident is at risk for developing pressure ulcers. Review of Resident #69's Norton Assessment (an assessment to determine the risk of pressure ulcer development), dated 10/5/24 indicated a score of 7, indicating high risk for skin breakdown. Review of Resident #69's physician's orders indicated the following order dated as 2/9/24: -Air mattress setting at 100 lbs. (pounds). Monitor setting and functioning every shift for prevention of skin breakdown. -On 2/3/25 at 8:18 A.M. and 12:28 P.M., the surveyor observed Resident #69 lying in bed on an air mattress. The air mattress was set at 400 lbs. -On 2/4/25 at 8:02 A.M., the surveyor observed Resident #69 lying in bed on an air mattress. The air mattress was set at 100 lbs. Review of Resident #69's active care plan indicated the following care plan, initiated on 10/22/20: -[Resident] has Potential for Pressure ulcer r/t [related to] cognitive impairment, advanced age, end of life care, decreased mobility, incontinent of bowel and bladder. Interventions in the care plan included the following: Peri-care after incontinent episodes, apply barrier cream, wears disposable adult Brief size: medium Pressure redistribution mattress on bed Reposition as [resident] allows with a draw sheet. The care plan failed to indicate the use of an air mattress and the required settings. During an interview on 2/5/25 at 10:30 A.M., Nurse #4 said that the use of an air mattress should be included in the care plan with settings so that all staff caring for the resident know the plan of care. She said the Resident is unable to change the settings on the air mattress independently. During an interview on 2/5/25 at 10:38 A.M., Unit Manager #2 said that yesterday afternoon she found the Resident's air mattress set to 400 and changed it to the correct setting. She said the air mattress was in place for prevention of skin breakdown. Unit Manager reviewed Resident #69's care plan and said that the air mattress was not addressed in the care plan, and it should have been. Unit Manager #2 updated the care plan at this time. She said that it should be in the care plan so that the Certified Nurse's Aides (CNA) know the settings for the air mattress because they do not have access to physician's orders but can pull up the care card for the Resident in their documentation portal to see the settings, if it is in the care plan. During an interview on 2/5/25 at 11:44 A.M., the Director of Nurses (DON) said that she would expect the use of the air mattress to be indicated the Resident's care plan so that the CNAs and other care staff are aware of the appropriate settings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and interviews, the facility failed to ensure a physician's order was implemented for three...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and interviews, the facility failed to ensure a physician's order was implemented for three Residents (#28, #101 and #69) out of a total sample of 31 residents. Findings include: Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated the following: - Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescriber that are received by a variety of methods (i.e., written, verbal/telephone, standing orders/protocols, pre-printed order sets, electronic) in emergent and non-emergent situations. Licensed nurses in a management role must ensure an infrastructure is in place, consistent with current standards of care, to minimize error. 1. Resident #28 was admitted to the facility in January 2024 with diagnoses including diabetes, chronic diabetic ulcer of the left foot, and tachycardia. Review of Resident #28's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident scored a 12 out of a possible 15 on the Brief Interview for Mental Status (BIMS) which indicated he/she had moderate cognitive impairment. The MDS also indicated Resident #28 requires substantial assistance from staff for functional daily tasks. Review of Resident #28's physician orders indicated the following orders: -Bi-lat (bilateral) LE (lower extremity) ACE wraps, initiated 11/28/24. -Abdominal binder daily for orthostasis hypotension, every day and evening shift for Orthostatic Hypotension Wear when OOB (out of bed). May remove for ADLs, initiated 11/27/24 On 2/3/25 at 9:19 A.M., Resident #28 was observed in his/her room. The Resident was not wearing an abdominal binder and did not have an ace wrap to his/her right leg. On 2/4/25 at 8:51 A.M., 10:05 A.M., and 11:00 A.M., Resident #28 was observed in his/her room. The Resident was not wearing an abdominal binder and did not have an ace wrap to his/her right leg. During an interview on 2/4/25 at 10:10 A.M., Resident #28 said he/she never has an ace wrap to his/her right leg and has not worn his/her abdominal binder in a few weeks. During an interview on 2/5/25 at 7:48 A.M., Nurse #1 said all physician orders should be followed as written. Nurse #1 said she was unaware of Resident #28's order for bilateral ace wraps, and she did not complete the order as written. Nurse #1 said Resident #28 did not wear his/her abdominal binder on 2/4/25 as ordered. During an interview on 2/5/25 at 11:45 A.M., the Director of Nursing said all physician orders should be followed as written. 2. Resident #101 was admitted to the facility in May 2024 with diagnoses including diabetes, adult failure to thrive and depression. Review of Resident #101's most recent Minimum Data Set (MDS) dated [DATE], indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 11 out of a possible 15, which indicated he/she had moderate cognitive impairment. The MDS also indicated Resident #101 is dependent on staff for all functional tasks. Review of Resident #101's physician orders indicated the following orders: -Prevelon boots to bilateral feel on as tolerated, every shift, initiated on 7/22/24 -Monitor RUE (right upper extremity) edema elevate on pillow, every shift for edema notify MD (physician) if increased edema is noted or if pt (patient) c/o (complain of)pain, initiated on 11/22/24 On 2/3/25 at 8:21 A.M., Resident #101 was observed lying in bed. The Resident was wearing a prevalon boot on his/her left foot only and his/her right upper extremity was not elevated. There was no prevalon boot observed in the room and there was no pillow observed that could be used to elevate the Resident's arm. On 2/3/25 at 10:58 A.M., Resident #101 was observed lying in bed. The Resident was wearing a prevalon boot on his/her left foot only and his/her right upper extremity was not elevated. There was no prevalon boot observed in the room and there was no pillow observed that could be used to elevate the Resident's arm. On 2/3/25 at 4:06 P.M., Resident # 101 was observed sitting in broda chair with his/her arms resting on his/her lap, not elevated. The Resident was wearing a prevalon boot on his/her left foot only. On 2/4/25 at 6:40 A.M., 9:43 A.M., and 11:00 A.M., Resident #101 was observed lying in bed. The Resident was wearing a prevalon boot on his/her left foot only and his/her right upper extremity was not elevated. There was no prevalon boot observed in the room and there was no pillow observed that could be used to elevate the Resident's arm. During an interview on 2/5/25 at 7:48 A.M., Nurse #1 said all physician orders should be followed as written. Nurse #1 said she was unaware of Resident #101's physician orders for bilateral prevalon boots and elevation of the right upper extremity and that these orders were not followed. During an interview on 2/5/25 at 11:45 A.M., the Director of Nursing said all physician orders should be followed as written.3. Review of facility policy titled Skin Management Guideline, dated as revised August 17, 2022, indicated the following: -Assess the resident's skin on admission (within eight hours) for existing pressure ulcer/ injury risk factors or other skin conditions such as skin tears, bruising, surgical wounds, etc. Repeat the risk assessment weekly and upon any changes in condition. -Evaluate, report and document potential changes in the skin on the weekly skin check in the [electronic medical record] or in a daily progress note. -Document licensed nurse weekly skin assessment on the Treatment Administration Record (TAR) and UDA (user defined assessment) [in the electronic medical record]. Resident #69 was admitted to the facility in October 2020 with diagnoses that include major depressive disorder and weakness. Review of Resident #69's most recent Minimum Data Set (MDS) Assessment, dated 12/4/24, indicated the Resident was unable to participate in a Brief Interview for Mental Status and was assessed by staff as having severe cognitive impairment. The MDS further indicated that the Resident is at risk for for developing pressure ulcers. Review of Resident #69's Norton Assessment (an assessment to determine the risk of pressure ulcer development), dated 10/5/24 indicated a score of 7, indicating high risk for skin breakdown. Review of Resident #69's active care plan indicated the following care plan, initiated on 10/22/20: -[Resident] has Potential for Pressure ulcer r/t [related to] cognitive impairment, advanced age, end of life care, decreased mobility, incontinent of bowel and bladder. Review of Resident #69's physician's orders indicated the following order, dated 4/17/24: -Complete weekly Skin check, every Wednesday 3-11 shift. Review of Resident #69's Weekly Skin Assessments indicated that from August 2024 to February 2025 weekly assessments were completed on the following dates: -8/21/24, 8/28/24, 12/25/24, 1/15/25, and 1/29/25. Review of the medical record indicated that out of 26 opportunities, from 8/1/24 to 2/1/25 the weekly skin assessment was completed five times. Review of Resident #69's nursing progress notes failed to indicate that weekly skin checks had been completed as indicated in the physician's orders. Review of Resident #69's September, October and November 2024 Treatment Administration Record (TAR) was signed off indicating that skin checks were completed, when they were not. During an interview on 2/5/25 at 10:30 A.M., Nurse #4 said that skin checks are done weekly, and nurses should complete them based on physician's orders. Nurse #4 said that it should be signed off on the TAR, and then entered into the weekly assessment. During an interview on 2/5/25 at 10:38 A.N., Unit Manager #2 said that Resident #69 is at risk for skin breakdown. Unit Manager #2 said that skin checks are completed weekly, and the weekly skin assessment should be completed in the assessments tab in the electronic medical record. The Unit Manager reviewed completed assessments and said that they have not been completed as indicated in the physician's orders. She said that nurses should not sign off on physician's orders that they are not completing. During an interview on 2/5/25 at 11:44 A.M., the Director of Nursing said that she would expect orders to be followed as written. The process in the facility is weekly skin checks and they should be completed as indicated in the physician's orders. She further said that nurses should not sign off on physician's orders that they are not completing.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2a. For Resident #25 the facility failed to ensure the Resident was provided the necessary assistance and supervision during his...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2a. For Resident #25 the facility failed to ensure the Resident was provided the necessary assistance and supervision during his/her meals. Resident #25 was admitted to the facility in January 2013 and has diagnoses that include unspecified dementia, anemia, major depressive disorder, osteoarthritis, and dysphagia, oropharyngeal phase (a disruption or delay in swallowing). Review of Resident #25's Minimum Data Set assessment, dated 11/20/24 indicated Resident #25 scored an 11 out of 15 on the Brief Interview for Mental Status exam indicating he/she as having moderately impaired cognition and required supervision/touching assistance for eating. During an observation on 2/3/25 at 8:28 A.M., Resident #25 was sitting up in bed approximately 60 degrees, using a fork and eating a cut up banana from his/her plate. The tray ticket indicated minced moist. There was no staff in the room at the time of the observation. Further observations on 2/3/24 included: -At 8:46 A.M., Resident #25 was slowly eating, with some of the food on his/her plate partially eaten. No staff were in his/her room providing supervision or touching assistance. -At 9:08 A.M., Resident #25 was touching his/her milk carton, was not actively eating, staring, with no staff were present. The plate of food was partially consumed. Review of Resident #25's medical record indicated the following: -A physician's order House diet Dysphasia Mechanical (minced and Moist-MM5) texture, thin (thin-TNO) consistency, Lip plate with meals. Add extra sauce/gravy with meals, active 9/12/24. -The Kardex dated as of 2/5/24 indicated Eating/Nutrition, allow ample time to complete meals with max 1:1 assist to increase endurance, encourage Resident to utilize safe swallow strategies-Allow whole banana, SOFT COOKIES, CAKE, MUFFINS and graham/saltine/peanut butter crackers at this time. NO SOLID DRY BREADS/TOAST. NO STRAWS. Review of the care plan with the focus: Resident presents to skilled ST (speech therapy) for cognitive and swallowing treatment dated 5/22/24. Interventions included: allow ample time to complete meals with max assist 1:1 assist to increase endurance, Position: (staff identified to provide the intervention) (C.N.A. (certified nursing assistant)). Encourage Resident to utilize safe swallow strategies, Position N (nurse) dated 6/5/2024. Review of the Activities of Daliy Living care plan printed and provided to the surveyor did not indicate the level of assistance Resident #25 required for eating. On 2/3/25 at 12:17 P.M., Resident #25 was observed up in a chair in his/her room. A lunch tray was in front of him/her. Resident #25 was not actively eating, nor was there any staff present in his/her room. Further observations on 2/3/25 included: At 12:27 P.M., Resident #25 using a fork in his/her right hand and was slowly eating, then he/she slowly picked up a glass, there was no staff present providing supervision or touching assistance. At 12:34 P.M., Resident remained in his/her room alone and eating slowly. At 12:46 P.M., Resident #25 had his/her head leaning on his/her right hand, and his/her left hand was resting inside of his/her soup bowl. Resident #25's plate was minimally consumed. There was no staff observed in Resident #25's room. On 2/4/25 at 8:09 A.M., 2 staff members were observed boosting Resident #25 in bed. One of the staff exited the room. Further observations on 2/4/25 included: At 8:11 A.M., staff set up the tray, exited the room returned with a towel, placed the towel on the Resident, assisted the resident to pick up a spoon, then the staff exited the Resident's room. From 8:15 A.M., till 8:21 A.M., Resident was using a spoon to eat his/her banana, and no staff was present to provide supervision or touching assistance. On 2/4/25 at 12:15 P.M., Resident #25 was observed sitting up in a chair in his/her room. Resident #25's lunch was on the tray in front of him/her. Resident #25 was holding Glucerna (a nutritional supplement drink). Further observations on 2/4/25 included: At 12:22 P.M., Resident #25 lunch tray was in front of him/her and some food was partially consumed. Resident #25 was staring and not actively eating. There was no staff present. At 12:27 P.M., Resident #25 was staring at the lunch tray, there was no staff present. At 12:30 P.M., a staff member entered the room and started to feed Resident #25. At 12:31 P.M., the staff member exited Resident #25's room. At 12:35 P.M., staff entered Resident #25's room and began feeding him/her. During an interview on 2/5/25 at 11:54 A.M., CNA #6 said Resident #25 requires staff to feed him/her, and there are times the Resident will use a spoon and try to feed him/herself but needs staff to supervise his/her during meals. During an interview on 2/05/25 at 12:07 P.M., the Director of Nursing said a resident who requires supervision for eating should have staff present. 2b. For Resident #55 the facility failed to ensure the Resident was assisted during meals in accordance with his/her plan of care. Resident #55 was readmitted to the facility in April 2024 and has diagnoses that include cognitive communication deficit, heart failure and dysphagia (a swallowing disorder). Review of Resident #55's Minimum Data Set assessment, dated 12/18/24 indicated Resident #55 scored a 5 out of 15 on the Brief Interview for Mental Status exam indicating he/she as having severely impaired cognition and requires supervision/touching assistance with eating. During an observation on 2/3/25 at 8:50 A.M., Resident #55 was siting up in bed and had a partially consumed breakfast tray in front of him/her. Resident #55 was using adaptive utensils and his/hands were shaking. Resident #55 had some food particles on the front of him/her. There was no staff in Resident #55's room. Review of Resident #55's medical record indicated the following: -A physician's order, House Diet, regular (regular-RG7) texture, thin (thin-TNO) consistency, fortified foods BID (twice a day) -A Kardex dated as of 2/5/25 indicated: Oral/Nutrition follow safe swallow strategies, monitor coughing episodes and report increased wet productive cough during meals. Eating/Nutrition: Eating: Resident requires supervision for eating with use of weighted utensils at all meals. A care plan with focus: Resident presents to ST (speech therapy) due to increased coughing episodes during meals. Dated 7/27/24. Care Plan interventions included: Follow for safe swallow strategies, monitor coughing episodes and report increased wet productive cough during meals dated 7/27/24. An Activities of Daily Living care plan indicated: Resident has an ADL self-care performance deficit related to Activity Intolerance, Fatigue, Impaired Balance, Limited Mobility dated 11/2/2020. Interventions included: Eating: Resident requires supervision for eating with use of weighted utensils at all meals. On 2/3/24 the following observations were made during Resident #55's lunch meal: At 12:20 P.M., Resident #55 was sitting up in bed, with his/her meal in front of him/her. Resident #55 was drinking from a cup. No staff present. At 12:29 P.M., Resident #55 was sitting up in bed, he/she was chewing on pie and was heard coughing. Resident #55 continued to eat his/her pie, and no staff was present to support safe swallow strategies. At 12:39 P.M., Resident #55's hand had a bowl raised. Resident #55's hand had a tremor. Resident #55 coughed. No staff were present to provide supervision, safe swallow strategies or hear his/her coughing. At 12:45 P.M., Resident #55 pushed his/her partially consumed lunch away. No staff were present. On 2/04/25 the following observations were made during Resident #55's breakfast meal: At 8:07 A.M., Resident #55's breakfast tray was delivered, he/she was assisted by staff to sit up in bed. After staff set up the breakfast tray they exited the room. Resident #55 was not actively eating his/her meal and was heard clearing his/her throat. At 8:12 A.M., Resident #55 was not actively eating, his/her mouth was gaped open, and his/her eyes were closed. No staff were present. At 8:17 A.M., a staff member entered the room, woke him/her up and said they would come back and exited the room. At 8:22 A.M., Resident #55 was heard coughing. Staff then entered and began to assist Resident #55 with breakfast. Fifteen minutes had passed. On 2/4/25 at the following observation were made during Resident #55's lunch meal: At 12:11 A.M., Resident #55 was in bed with his/her lunch tray in front of him/her. There was no staff present. Resident #55 eyes were closed. At 12:26 P.M., After fifteen minutes where staff were not present to supervise, provide touching assistance, provide safe swallow strategies or monitor for wet coughing, staff entered the room and began feeding Resident #55. During an interview on 2/5/25 at 11:30 A.M., Certified Nursing Assistant (CNA) #5 said Resident #55 used to just need a set up for his/her meals but more recently Resident #55 needs someone to supervise and be with him/her during meals. CNA #5 said staff tried to go back and forth to the rooms of residents who requires supervision, but supervision means someone needs to be with the Resident. During an interview on 2/05/25 at 12:07 P.M., the Director of Nursing said a resident who requires supervision for eating should have staff present. Based on observations, record review and interviews, the facility failed to: 1) provide assistance with incontinence care for two Residents (#60 and #33) and 2) provide assistance with meals for two Residents (#25 and #55) out of a total sample of 31 residents. Findings include: Review of the facility policy titled, ADL (Activities of Daily Living) Policy, dated 1/2025, indicated the following: -Residents will be provided with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living. -Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition, grooming and personal and oral hygiene. -Appropriate care and services will be provided for residents who are unable to carry out ADLs independently, with the consent if the resident and in accordance with the plan of care, including appropriate support and assistance with: c. elimination (toileting) and d. toileting (meals and snacks). Review of the facility policy titled, Incontinence Policy, dated 1/2025, indicated the following: -The staff and practitioner will appropriately screen for, and manage, individuals with urinary and bowel incontinence. -If the resident does not respond and does not try to toilet, or for those with such severe cognitive impairment, staff will use the check and change strategy. -A check and change strategy involves checking the resident's continence status at regular intervals and using incontinence devices or garments. The primary goal is to maintain dignity and comfort and to protect the skin. 1a. Resident #60 was admitted to the facility in November 2018 with diagnoses including chronic obstructive pulmonary disease. Review of Resident #60's most recent Minimum Data Set (MDS) dated [DATE], indicated the Resident scored a 9 out of a possible 10 on the Brief Interview for Mental Status (BIMS) exam, indicating he/she had moderate cognitive impairment. The MDS also indicated Resident #60 is frequently incontinent and is dependent on staff for toileting needs. Review of the Bowel and Bladder assessment dated [DATE], indicated Resident #60 is incontinent all the time, is never aware of need to toilet, and never voids appropriately without incontinence. The assessment also included a care plan intervention to check the Resident every two hours and assist with toileting as needed. Review of Resident #60's bladder incontinence care plan initiated on 5/27/23 indicated the following intervention: -Clean peri-area with each incontinence episode. Review of Resident #60's potential for skin impairment care plan initiated on 5/26/23 indicated the following interventions: -Clean peri-area with each incontinence episode -Provide peri-care after incontinence episodes, apply barrier cream, wears adult brief Review of Resident #60's activities of daily living care plan initiated on 5/26/23 indicated the following intervention: -(the Resident) requires total assist of 1 staff for toileting and incontinent care Review of the Documentation Survey Report for January and February 2025 indicated Resident #60 is incontinent of bowel and bladder daily. Review of Resident #60's Kardex (a form indicating the level of care required for a resident) indicated the following: -Clean peri-area with each incontinence episode. -(the Resident) requires total assist on 1 staff for toileting and incontinent care On 2/4/25 at 8:14 A.M., Resident #60's morning care had been completed by the Certified Nursing Assistant (CNA). From 8:00 A.M. until 11:15 A.M., the surveyor observed the hallway outside of Resident #60's room and did not see any staff enter his/her room to provide care or check for incontinence. During an interview on 2/4/25 at 12:46 P.M., CNA #1 said she often takes care of Resident #60 and that he/she is not always continent. CNA #1 said the Resident will use the call light for care however he/she often has already been incontinent. CNA #1 said she had provided morning care for Resident #60 but had not yet gone back in to check for or provide incontinence care. CNA #1 said she usually waits until after lunch to provide care again. During an interview on 2/04/25 at 1:01 P.M., CNA #1 said the Resident was still eating lunch so she was going on her break and would check on the Resident after she returned to the floor. On 2/4/25 at 1:43 P.M., CNA #1 entered Resident #60's room to provide incontinence care. The surveyor observed Resident #60's brief after care was provided. The brief was filled with a significant amount of stool and urine. During an interview on 2/4/25 at 1:00 P.M., Nurse #1 said residents who are incontinent should be changed every two hours or as needed. During an interview on 2/5/25 at 6:55 A.M., the Director of Nursing said rounds should be completed every couple of hours and any resident with known incontinence should be checked. The Director of Nursing said incontinent care should be provided during rounding and as needed. 1b. Resident #33 was admitted to the facility in October 2022 with diagnoses including cerebral hemorrhage and hemiplegia. Review of Resident #33's most recent Minimum Data Set (MDS), dated [DATE], indicated the Resident was unable to complete the Brief Interview for Mental Status (BIMS) exam and staff had assessed him/her to have moderate cognitive impairment. The MDS also indicated Resident #33 is always incontinent and is dependent on staff for toileting tasks. On 2/4/25 at 7:59 A.M., Resident #33's morning care was completed by the Certified Nursing Assistant (CNA). From 8:00 A.M. until 11:15 A.M., the surveyor observed the hallway outside of Resident #33's room and did not see any staff enter his/her room to provide care or check for incontinence. Review of the Bowel and Bladder assessment dated [DATE], indicated Resident #33 is incontinent all the time, is never aware of need to toilet, and never avoids appropriately without incontinence. Review of Resident #33's bladder incontinence care plan initiated on 10/21/22 indicated the following intervention: -BRIEF USE: The resident uses disposable briefs. Check and change q2 (every 2) hours and prn (as needed). Review of Resident #33's potential for skin impairment care plan initiated on 10/21/22 indicated the following interventions: --BRIEF USE: The resident uses disposable briefs. Check and change q2 hours and prn -Clean peri-area with each incontinence episode apply barrier cream, wears adult brief Review of Resident #33's activities of daily living care plan initiated on 10/21/22 indicated the following intervention: -Toileting hygiene: (the Resident) is dependent, and the helper provides all the effort to complete activity. Review of the Documentation Survey Report for January and February 2025 indicated Resident #33 is incontinent of bowel and bladder daily. Review of Resident #33's Kardex (a form indicating the level of care required for a resident) indicated the following: -Check resident every two hours and assist with toileting as needed -Clean peri-area with each incontinence episode. -Provide pericare after each incontinent episode -Toileting Hygiene: (the Resident is dependent, and the helper provides all the effort to complete the activity. During an interview on 2/4/25 at 1:00 P.M., Nurse #1 said residents who are incontinent should be changed every two hours or as needed. During an interview on 2/4/25 at 12:40 P.M., CNA #2 said she had provided morning care for Resident #33 this morning and had not gone in again to check for possible incontinence or to check the Resident. During an interview on 2/5/25 at 6:55 A.M., the Director of Nursing said rounds should be completed every couple of hours and any resident with known incontinence should be checked. The Director of Nursing said incontinent care should be provided during rounding and as needed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

Based on record review and interview the facility failed to ensure services consistent with professional standards were provided for one Resident (#75) who required dialysis (a procedure to remove was...

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Based on record review and interview the facility failed to ensure services consistent with professional standards were provided for one Resident (#75) who required dialysis (a procedure to remove waste products and excess fluid from the body when the kidneys stop working properly), out of total sample of 31 residents. Specifically, the facility failed to follow physician's orders to ensure that blood pressure readings were not taken on the arm where the dialysis shunt (an access point from the dialysis machine to a blood artery) is located. Findings include: Review of facility policy titled Home Dialysis Program: Hemodialysis Access Site Care, dated November 1,2023, indicated the following: -Care of AVFs (arteriovenous fistula): -h. Do not use the access arm to take blood pressure. Resident #75 was admitted to the facility in October 2022 with diagnoses that include end stage renal disease, dementia and diabetes. Review of the most recent Minimum Data Set (MDS) Assessment, dated 1/1/25, indicated that the Resident was unable to complete the Brief Interview for Mental Status and was assessed by staff as having moderately impaired cognition. The MDS further indicated that the Resident received dialysis. On 2/05/25 at 10:24 A.M., the surveyor observed Resident #75 in bed with a bracelet to the left wrist indicating no blood pressures on that arm. The Resident was unable to say why he/she had the bracelet on his/her wrist. Review of Resident #75's physician's orders indicated the following: -No B/P (blood pressure) On left arm every shift for AV (arteriovenous) Fistula Placement, dated 1/10/24. -Monitor left AV Fistula for Bruits and Trills every shift for HD (hemodialysis), dated 1/10/24. Review of Resident #75's active care plan indicated the following: -A care plan that indicated the Resident is at risk for complications and requires on-going dialysis due to end stage renal disease with interventions that included do not draw blood or take B/P in left arm with fistula. Review of Resident #75's blood pressure readings in the electronic medical record (EMR) indicated the following: -34 times in January 2025 blood pressure was documented as taken on left arm. -Four times in February 2025 between 2/1/25 and 2/4/25 blood pressure was documented as taken on the left arm. During an interview on 2/5/25 at 10:30 A.M., Nurse #4 said that Resident #75 has a fistula to his/her left arm, and you cannot draw blood or take blood pressures on that arm. She said staff should not be documenting blood pressures taken on the left arm. During an interview on 2/5/25 at 10:51 A.M., Unit Manager #2 said that staff should not be obtaining blood pressures on the left arm and documenting it in the medical record. She further said that Resident #75 is not able to tell staff not to use his/her left arm for blood pressures. During an interview on 2/5/25 at 11:54 A.M. the Director of Nursing said that when a resident has a fistula, no blood draws or blood pressures should be taken on that arm. She would expect that staff are not taking blood pressures on Resident #75's left arm and are documenting accurately in the medical record.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to complete annual Certified Nurse Aide (CNA) performance reviews for 2 out of 2 eligible sampled CNAs. Findings include: During review of 3 C...

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Based on record review and interview, the facility failed to complete annual Certified Nurse Aide (CNA) performance reviews for 2 out of 2 eligible sampled CNAs. Findings include: During review of 3 CNA employee records, the Surveyor was unable to locate annual performance reviews for 2 out of 2 eligible CNAs. The third CNA had not yet been at the facility for a year. During an interview on 2/05/25 at 11:33 A.M., the Human Resource Director said the annual reviews were not completed and he was unsure why. During an interview on 2/5/25 at 11:45 A.M., the Director of Nursing was unable to say why the annual reviews had not been completed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and interviews, the facility failed to ensure accurate medical records were completed for t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and interviews, the facility failed to ensure accurate medical records were completed for three Residents (#28, #101 and #33) out of a total sample of 31 residents. Specifically, 1) for Residents #28 and #101 the facility failed to ensure physician orders were documented accurately and 2) for Resident #33 skin assessments were completed accurately. Findings include: 1a. Resident #28 was admitted to the facility in January 2024 with diagnoses including diabetes, chronic diabetic ulcer of the left foot, and tachycardia. Review of Resident #28's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident scored a 12 out of a possible 15 on the Brief Interview for Mental Status (BIMS) which indicated he/she had moderate cognitive impairment. The MDS also indicated Resident #28 requires substantial assistance from staff for functional daily tasks. Review of Resident #28's physician orders indicated the following orders: -Bi-lat (bilateral) LE (lower extremity) ACE wraps, initiated 11/28/24. -Abdominal binder daily for orthostasis hypotension, every day and evening shift for Orthostatic Hyptotension Wear when OOB (out of bed). May remove for ADLs, initiated 11/27/24 On 2/4/25 at 8:51 A.M., 10:05 A.M., and 11:00 A.M., Resident #28 was observed in his/her room. The Resident was not wearing an abdominal binder and did not have an ace wrap to his/her right leg. During an interview on 2/4/25 at 10:10 A.M., Resident #28 said he/she never has an ace wrap to his/her right leg and has not worn his/her abdominal binder in a few weeks. Review of the February 2025 Treatment Administration Record indicated the nurse documented the physician orders for abdominal binder and bilateral ace wraps were completed on 2/4/25. During an interview on 2/5/25 at 7:48 A.M., Nurse #1 said all physician orders should be followed as written and should never be marked as completed if not actually done. Nurse #1 said she was unaware of Resident #28's order for bilateral ace wraps, did not complete the order as written, and should not have marked the order as completed. Nurse #1 said Resident #28 did not wear his/her abdominal binder on 2/4/25 as ordered because it was in the laundry, and she should not have marked the order as completed. During an interview on 2/5/25 at 11:45 A.M., the Director of Nursing said physician orders should only be documented as completed if the order was done. 1b. Resident #101 was admitted to the facility in May 2024 with diagnoses including diabetes, adult failure to thrive and depression. Review of Resident #101's most recent Minimum Data Set (MDS) dated [DATE], indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 11 out of a possible 15, which indicated he/she had moderate cognitive impairment. The MDS also indicated Resident #101 is dependent on staff for all functional tasks. Review of Resident #101's physician orders indicated the following orders: -Prevelon boots to bilateral feel on as tolerated, every shift, initiated on 7/22/24 -Monitor RUE (right upper extremity) edema elevate on pillow, every shift for edema notify MD (physician) if increased edema is noted or if pt (patient) c/o (complain of)pain, initiated on 11/22/24 On 2/3/25 at 8:21 A.M., Resident #101 was observed lying in bed. The Resident was wearing a prevalon boot on his/her left foot only and his/her right upper extremity was not elevated. There was no prevalon boot observed in the room and there was no pillow observed that could be used to elevate the Resident's arm. On 2/3/25 at 10:58 A.M., Resident #101 was observed lying in bed. The Resident was wearing a prevalon boot on his/her left foot only and his/her right upper extremity was not elevated. There was no prevalon boot observed in the room and there was no pillow observed that could be used to elevate the Resident's arm. On 2/3/25 at 4:06 P.M., Resident # 101 was observed sitting in broda chair with his/her arms resting on his/her lap, not elevated. The Resident was wearing a prevalon boot on his/her left foot only. On 2/4/25 at 6:40 A.M., 9:43 A.M., and 11:00 A.M., Resident #101 was observed lying in bed. The Resident was wearing a prevalon boot on his/her left foot only and his/her right upper extremity was not elevated. There was no prevalon boot observed in the room and there was no pillow observed that could be used to elevate the Resident's arm. Review of the February 2025 Treatment Administration Record indicated the nurse documented the physician orders for elevation of the right arm and bilateral prevalon boots were completed on 2/3/25 and 2/4/25. During an interview on 2/5/25 at 7:48 A.M., Nurse #1 said all physician orders should be followed as written. Nurse #1 said she was unaware of Resident #101's physician orders for bilateral prevalon boots and elevation of the right upper extremity and that these orders were not followed. Nurse #1 said she should not have marked these orders as completed. During an interview on 2/5/25 at 11:45 A.M., the Director of Nursing said physician orders should only be documented as completed if the order was done. 2. Resident #33 was admitted to the facility in October 2022 with diagnoses including cerebral hemorrhage and hemiplegia. Review of Resident #33's most recent Minimum Data Set (MDS), dated [DATE], indicated the Resident was unable to complete the Brief Interview for Mental Status (BIMS) exam and staff had assessed him/her to have moderate cognitive impairment. The MDS also indicated Resident #33 is dependent on staff for self-care and mobility tasks. Review of the wound physician note dated 1/22/25 indicated Resident #33 had a non-pressure wound on his/her sacrum for 3 days measuring 1.4 x 1.7 x 0.1 cm (centimeters). Review of Resident #33's weekly skin assessment completed 1/29/25 failed to indicate Resident #33's sacral wound. Review of the wound physician note dated 1/30/25 indicated Resident #33 had a non-pressure wound on his/her sacrum for over 11 days measuring 1.4 x 1.3 x 0.1 cm (centimeters). During an interview on 2/4/25 at 8:43 A.M., Nurse #2 said weekly skin assessments are completed on all residents and any skin impairment should be included on the assessment. During an interview on 2/5/25 at 6:55 A.M., the Director of Nursing said any skin impairment observed should be documented on the weekly skin assessment to ensure accurate documentation.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

Based on observations, record review and interview, the facility failed to maintain a dignified existence for residents during mealtimes on two out of three units. Specifically, 1. Staff stood over re...

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Based on observations, record review and interview, the facility failed to maintain a dignified existence for residents during mealtimes on two out of three units. Specifically, 1. Staff stood over residents while assisting with meals on two out of three units. 2. Staff referred to residents as feeders on one out of three units. Findings include: Review of facility policy titled Quality of Life- Dignity, dated September 20, 2018, indicated the following: -Each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect and individuality. -Residents shall always be treated with dignity and respect. -Resident who require staff assistance for feeding shall be fed by the staff member who is seated in a chair next to the resident. Staff shall not feed residents while in a standing position. -Staff shall speak respectfully to residents at all times, including addressing the resident by his or her name of choice and not labeling or referring to the resident by his or her room number, diagnosis, or care needs. 1. On 2/3/25 during the breakfast meal, staff were observed standing while assisting two residents on the fourth floor with their breakfast. On 2/3/25 during the breakfast meal, staff were observed standing while assisting one resident on the third floor with their breakfast On 2/3/25 during the lunch meal, staff were observed standing while assisting two residents on the fourth floor with their lunch. On 2/4/25 during the breakfast meal, staff were observed standing while assisting four residents on the fourth floor with their breakfast. On 2/4/25 during the lunch meal, staff were observed standing while assisting two residents on the fourth floor with their breakfast. On 2/4/25 during the lunch meal, staff were observed standing while assisting one resident on the third floor unit with their breakfast. During an interview and observation on 2/04/25 at 12:03 P.M., Nurse #3 observed staff standing while assisting two residents with their meals and said that staff should be sitting down to assist with meals. During an interview on 2/4/25 at 12:07 P.M. Unit Manager #2 said that staff should be sitting next to residents at eye level when assisting with meals and standing over them would be a dignity concern. During an interview on 2/4/25 at 2:05 P.M., the Director of Nursing said that staff should be sitting when assisting residents with meals and not standing over them. 2. On 2/4/25 at 8:17 A.M., on the third-floor unit, the Minimum Data Set (MDS) Nurse was heard asking if a resident was a feeder outside of patient rooms, in a tone audible to several residents. During an interview on 2/4/25 at 12:03 P.M., Nurse #3 said that staff should not refer to residents as feeders because it is not dignified. During an interview on 2/4/25 at 12:07 P.M., Unit Manager #2 said that it is undignified to refer to a resident as a feeder. During an interview on 2/4/25 at 2:05 P.M., the Director of Nursing said that staff should not be using the term feeders to refer to residents and that it would be a dignity concern.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to ensure medications were stored in accordance with profe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to ensure medications were stored in accordance with professional standards of practice. Specifically, 1 Medication used for Residents #15 and #18 were left unsecured in the resident's room, 2 Medication carts were left unattended and opened 3. Keys to the medication cart were left on top of the cart and unattended, and 4. Medication was administered and left by the bedside of a resident. Findings include: Review of the Manual title: LTC Facility's Pharmacy Services and Procedure Manual indicated the following: The Policy 5.3 sets for the procedures relating to the storage and expiration date of medications, biologicals, syringes and needles. Procedure 1 Facility should ensure that only authorized Facility staff, as defined by Facility, should have procession of the keys, access cards, electronic code, or combinations which open medication storage areas. 3.3 Facility should ensure that all medications and biologicals, including treatment items, are securely stored in a locked cabinet/cart or locked medication room that in inaccessible to by residents or visitors. 1a. Resident #15 was admitted to the facility in July 2022 with diagnoses that include chronic obstructive pulmonary disease and colostomy status. Review of the Minimum Data Set assessment dated [DATE] indicated Resident #15 scored a 15 out of 15 on the Brief Interview for Mental Status exam indicating he/she as having intact cognition. During an observation and interview on 2/3/25 at 8:32 A.M., Resident #15 was sitting on the side of his/her bed. A tube of ointment labeled clotrimazole betamethasone was on his/her tray table. Resident #15 said the staff use it for his/her stoma. Review of Resident #15's medical record failed to indicate an assessment for self-administration of medications Review of Resident #15's current physician's orders failed to indicate an order to self-administer medications. Further review of Resident #15's physician's order indicated the following: -Lotrisone Cream 1-0.05% (clotrimazole Betamethasone) apply to stoma area topically two times a day for skin condition. On 2/3/25 at 12:19 P.M., Resident #15 was observed in his/her room eating lunch, the tube of clotrimazole Betamethasone ointment was on his/her tray table next to his/her meal tray. On 2/04/25 at 6:58 A.M., Resident #15 was resting in bed. A tube of clotrimazole betamethasone ointment was observed on the tray table. During an observation and interview on 2/4/25 at 9:57 A.M., Nurse #2 said she did not know of any residents who are assessed for self-administration of medication. Nurse #2 said all treatments are stored in the treatment cart and should not be left in a resident's room. On 2/4/25 at approximately 10:30 A.M., Nurse #2 and the surveyor observed two tubes of ointment on Resident #15's bedside table. 1b. For Resident #18 the facility failed to ensure topical medication used to treat a rash was stored safely. Resident #18 was admitted to the facility in November 2021 and has diagnoses that include acute and chronic respiratory failure. Review of the Minimum Data Set assessment dated [DATE] indicated Resident #18 scored 15 out of 15 on the Brief Interview for Mental Status exam indicating he/she as having intact cognition and is dependent on staff for bathing and toileting. Review of Resident #18's medical record indicated an administration informed consent assessment dated [DATE] that indicated I wish to have the Med nurse administer my medications Review of the physician's orders indicated the following: Hydrocortisone External Cream 1% (topical) Apply to left posterior shoulder topically two times day for left posterior shoulder rash. Active 11/13/24. During an interview and observation on 2/3/25 at 8:16 A.M., Resident #18 was observed in bed with oxygen being administered via a nasal cannula. On the windowsill next to the Resident was a tube of hydrocortisone cream and a box with a tube of hydrocortisone. Resident #18 said he/she could not apply the ointment him/herself. On 2/3/25 at 12:32 P.M., one tube and one box of hydrocortisone was observed on the windowsill next to Resident #18's bed. On 2/3/25 at 3:52 P.M., one tube and one box of hydrocortisone was observed on the windowsill next to Resident #18's bed. During an interview on 2/4/25 at 9:57 A.M., Nurse #2 said all treatments are to be stored in the treatment cart. Nurse #2 and the surveyor observed the hydrocortisone ointment and box of hydrocortisone on Resident #18's windowsill. Nurse #2 said Resident #18 could not apply the treatment him/herself, had an order for the hydrocortisone topical cream and it should be stored in the treatment cart and not in the Resident's room.2. On 2/3/25 at 7:15 A.M., the surveyor observed a medication cart left open and unattended the nurse was off the unit. During an interview on 2/3/25 at 7:15 A.M., Nurse #7 said he locked the medication cart before he left the unit and did not know why it was still unlocked. He said medications carts are to be locked at all times if nurse On 2/3/25 at 9:15 A.M., the surveyor observed a nurse walk away from her medication cart and briefly go into a resident room, the nurse left the top drawer wide open. 3 During a medication pass on the second-floor unit, the surveyor observed the following: On 2/4/25 at 8:44 A.M., the surveyor observed Nurse #5 leave his medication cart open at the nurse's station and went to administer medication into a resident room. 3. On 2/4/25 at 8:45 A.M., as Nurse #7 was administering medications to the resident, the surveyor observed a medicine cup with one capsule (yellow/green). The Resident said that was his/her medication from last night that the nurse had left, and he/she was too sleepy to take. The pill was identified as Flomax (a medication used to treat benign prostatic hyperplasia). 4. On 2/4/25 at 9:32 A.M., Nurse #7 left his medication cart keys on top of the medication cart and went into a resident room to administer medications, the medication cart was not in the direct view of the nurse. During an interview on 2/4/25 at 9:35 A.M., Nurse #7 said medication carts should be locked while unattended, medication keys always kept with the nurse and nurses are to ensure residents take all their medications before leaving the room. He said not unless the residents are assessed for self-administration. During an interview on 2/5/25 at 7:20 A.M., the Director of Nursing said medications carts are to be locked while unattended, medication cart keys are to be on the person at all times and nurses should ensure all medications are taken by the residents before they leave or unless the residents have been assessed for self-administration.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, record review and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness ...

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Based on observation, record review and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed 1. Ensure food items were properly dated and stored in the main kitchen. 2. Ensure food items and food preparation equipment were not stored with chemicals. Findings include: Review of the facility's Food Storage Guideline, effective date January 3, 2022, indicated: Policy Statement Sufficient storage facilities will be provided to keep foods safe, wholesome, and appetizing. Food will be stored in an area that is clean, dry, and free from contaminants. Food will be stored, at appropriate temperatures and by methods designed to prevent contamination or cross contamination. 4. Chemical must be clearly labeled, kept in original containers, when possible, kept in a locked areas and stored away from food. 8. Plastic containers with tight-fitting covers or sealable plastic bags must be used for storing grain products, sugar, dried vegetables and broken lots of bulk foods or open packages. All containers or storage bags must be legible and accurately labeled and dated. 11. Leftover food should be stored in covered containers or wrapped carefully and securely and clearly labeled and dated before being refrigerated. 12 Refrigerated food storage: f. All food should be covered, labeled, and dated and routinely monitored to assure that foods parentheses (including leftovers) will be consumed by their safe use by dates, or frozen where applicable, or discarded. 13. Frozen foods: c. All foods should be covered, labeled, and dated. All foods will be checked to assure that foods will be consumed by their safe use by dates or discarded. During an interview and observation of the main kitchen on 2/3/25 at 7:16 A.M., the following was observed: At 7:19 A.M., the walk-in refrigerator was left open with no staff present going in or out. At 7:20 A.M., kitchen staff closed the door. At 7:20 A.M., the Food Service Director observed the kitchen with the surveyor and the following observations were made: The gasket around the milk chest cover, used to seal the chest had an area that was pulled away and not secured around the cover. The chest contained individual milk cartons. The FSD said it has been that way for a few weeks and has not impacted the internal temperature at this time. The FSD said he did email to company to have it fixed. A box of bananas and box of potatoes stored on the floor, next to a container that the FSD said contained used cleaning rags. The FSD said the banana and potatoes should not be on the floor. Observation of the walk-in freezer revealed the following: The floor had debris on it. A plastic bag tied in a knot of meatballs not labeled or dated. An open box of pie shells not labeled or dated. A plastic wrapped meat product not labeled or dated, the FSD said it was boloney. A box with an internal bag that was opened and not secured, of frozen omelets did not have an open date. The top of a frozen omelet had a buildup of ice particles. The FSD said food items should be sealed and have the date they were opened. Observation of the walk-in refrigerator indicated the following: An open bag tied in a knot of coleslaw mix was not labeled or dated. A container with muffins was not labeled or dated. Observation of the dry food storage area revealed the following: A packet of taco seasoning was opened and not dated. A large, opened bag tied in a knot of toasted oat cereal was not labeled or dated. An open bag tied in a knot of dry past was not labeled or dated. The FSD said food that is opened should be labeled, dated and secured in a sealed bag or container. On 2/5/25 at 9:42 A.M., the surveyor with the FSD and Regional FSD conducted a tour of the kitchen resulting in the following observations: A storage cabinet in the food preparation area had the following: - parts to food preparation equipment, including a large whisk, -a can of stainless-steel cleaner and polish, -a bottle of Liquid Cream Cleanser that was covered with brown debris and dented, -a bag of dry beef stew mix, -a box of food that the Regional FSD said was ethnic food, -1 can of oven cleaner, -a box of food scrubbers, -boxes of gloves. The FSD said it is not policy to store chemicals with food or appliances for food preparation. Observation of the walk-in freezer revealed a box containing an open bag of omelets. An omelet had a thin layer of ice. The FSD said he expects the staff to follow the policy of securing the bag and dating the food when opened. The Regional FSD said food should not have ice crystals on it. During an observation of the dry storage room the following was observed: 1 open bag, tied in a knot of toasted oat cereal not labeled or dated. 1 open bag, tied in a knot of pasta, not labeled or dated. The FSD said food items should be labeled, dated with the date it was opened.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected multiple residents

Based on observation, record review and interview the facility failed to ensure garbage and trash were disposed of properly. Specifically, the area around the two dumpsters had a large volume of vario...

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Based on observation, record review and interview the facility failed to ensure garbage and trash were disposed of properly. Specifically, the area around the two dumpsters had a large volume of various debris, garbage and trash. Findings include: Review of the facility Guideline: Waste Policy, revision date 1-2025 indicated Garbage will be disposed of as needed throughout the day and the end of each day. Guideline: 1. Prior to disposal, all waste shall be kept in leak-proof, non-absorbent, fireproof containers that are kept covered when not in use. 2. Containers will be emptied as often as necessary throughout the day and at the end of each day. Trash bags will be sealed prior to removing then from the facility. Trash will be deposited into a sealed container outside the premises. 5. Dumpsters will be emptied and maintained on a schedule determined by vendor. Dumpster lid will be closed to contain trash when not in use. During an observation and interview on 2/5/25 at 10:16 A.M., the Food Service Director (FSD) and Surveyor observed the area where two dumpsters were located outside the facility. Upon reaching the area the FSD said often there is no room in the dumpster so staff leave trashed bags outside of the dumpster. With the FSD present the surveyor made the following observation: -The ground in front of the left dumpster was covered with various debris. - The area between the two dumpsters had an accumulation of trash on the ground including gloves, unidentified debris, a decomposing flat box, many plastic lids, wet/decomposing papers, condiment containers, small milk cartons, plastic forks, stacked cardboard, a box of oatmeal pies, yogurt containers, 2 chairs, a broken tray table. -The back of the dumpster on the left had at least three full trash bags piled next to the dumpster. One bag was open with the contents spilling out. The area surrounding the trash bags had an abundance of accumulated trash which not all could be identified. There was an accumulation of food container debris including multiple milks cartons, plastic covers, juice containers, plastic utensils, a large unlabeled crushed can covered in dirt, plastic lids, condiment containers, plastic bowls, deterioated paper plates. The FSD said the trash should be contained and staff are leaving the bags outside of the dumpster. The FSD said he did not know how the trash bag became opened and said that by having all the trash around the dumpsters it creates a risk for mice and rats. During an interview on 2/05/25 at 12:37 P.M., the Maintenance Director said all trash should be contained. The Regional Maintenance Director said having trash not contained increases the risk for having mice and rats.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interview, the facility failed to establish and maintain an infection prevention and co...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interview, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment that prevents the development and transmission of communicable diseases and infections for five Residents (#89, #33, #84 , #15 and #217) out of a total sample of 31 Residents. The facility also failed to implement and follow Enhanced Barrier Precautions (EBP) and droplet precautions for residents who were positive for influenza. Specifically, 1. For Resident #89 and Resident #33, the facility failed to maintain infection control practices during a wound dressing change 2. For Resident #84 and Resident #15, the facility failed to ensure Enhanced Barrier Precautions (EBP) were implemented in accordance with the infection prevention control program. 3. For Resident #217, the facility failed to ensure isolation/droplet precaution signage was applied on the Resident's door. 4. The facility failed to follow Enhanced Barrier Precautions on one out of three units 5. The facility failed to follow Droplet Precautions for residents who have influenza on two out of three outs. Findings include: Review of Facility policy titled Infection Prevention and Control dated as revised January 16, 2024 indicated the following: -An infection prevention and control program is established and maintained to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. -Prevention of infection: Important facets of infection prevention include: -Educating staff and ensuring that they adhere to proper techniques and procedures. -Implementing appropriate isolation precautions when necessary. Review of facility policy titled Policy Glove use, dated as 1/24/25 indicated the following: -Gloves must be worn when handling blood, body fluids, secretions, excretions, mucous membranes and/or non-intact skin. -Wash hands after removing gloves. May use alcohol gel. Review of facility policy titled Dressing Change, dated as revised on 1/2025, indicated the following: Steps in the Procedure: 3. Tape a biohazard or plastic bag on the bedside stand or use a waste basket below the clean field. 5. Wash and dry your hands thoroughly. May use alcohol gel. 6. Put on clean gloves. Loosen tape and remove soiled dressing. 7. Pull glove over dressing and discard into plastic or biohazard bag. 8. Wash and dry your hands thoroughly. May use alcohol gel. 9. Open dry clean dressing(s) by pulling corners of the exterior wrapping outward, touching only the exterior surface. 12. Wash and dry your hands thoroughly, May use alcohol gel. 13. Put on clean gloves. 15. Cleanse the wound with ordered cleanser 17. Apply the ordered dressing. 19. Remove disposable gloves and discard into designated container. Wash and dry your hands thoroughly. 1a. Resident #89 was admitted to the facility in April 2024 with diagnoses that include pressure ulcer of the sacral region, stage 4, pressure ulcer of the left heel stage 4 and pressure ulcer of the right heel stage 4. Review of Resident #89 most recent Quarterly Minimum Data Set (MDS) Assessment, dated 12/25/25, indicated a Brief Interview for Mental Status (BIMS) score of 14 out of 15 indicating that the Resident is cognitively intact. The MDS further indicated that the resident has one or more unhealed pressure ulcers, indicating three stage 4 pressure ulcers that were present on admission to the facility. Review of the Consulting Wound Physician's note dated 1/30/25 indicated that Resident #89 had a stage 4 pressure ulcer to their sacrum, a stage 4 pressure ulcer to the left heel and a stage 4 pressure ulcer to the right heel. A stage 4 pressure ulcer extends below the subcutaneous fat into deep tissues, including muscle, tendons and ligaments. In severe cases, they can even reach the cartilage or bone posing a high risk of infection. Review of Resident #89's physician's orders indicated the following: - Left heel cleanse area with wound cleanser, gently pat dry. Calcium Algenate, foam silicone boarder. Wrap with kerlix. Off- loading boot when out of bed and as needed, dated 2/4/25. - Right heel cleanse area with wound cleanser, gently pat dry. Calcium Alginate, foam silicone boarder. Wrap with kerlix. Offloading boot when out of bed and as needed, dated 2/4/25. - Sacral wound: NSW [normal saline wash], pat dry, apply Skin prep to peri wound, apply alginate calcium pack into wound bed, cover with Foam silicone boarder daily, dated 11/13/24. Review of Resident #89's active plan of care indicated the following care plan, dated June 2024: -Resident has osteomyelitis (an infection in the bone) of sacrum related to stage 4 pressure injury. On 2/4/25 at 11:13 A.M., the surveyor observed Nurse #4 perform wound care and dressing changes to Resident #89's sacral wound as well as the left and right heel wounds. The following observations were made: -Nurse #4 set up a trash bag on the Resident's bag, at the level of the wounds and utilized it to dispose of soiled dressings and other soiled materials used during the dressing change. -After cleansing the sacral wound, Nurse #4 removed her gloves, and applied new gloves without sanitizing her hands between glove use. -After completing the sacral wound dressing, Nurse #4 removed her gloves, sanitized her hands and applied new gloves. She then removed the right heel dressing, and without changing gloves or sanitizing her hands, she removed the left heel dressing as well. - After removing both heel dressings, she sanitized her hands, applied new gloves and continued to provide the treatment to both the left and right heel at the same time, moving back and forth between the two wounds. During an interview on 2/4/25 at 2:02 P.M., the Director of Nurses, who is also the Infection Preventionist for the facility said that she would expect hand hygiene in between all glove changes, and she would expect that one wound treatment is being completed at a time. She also said that the trash bag should not have been on the Resident's bed. During an interview on 2/5/25 at 10:26 A.M., Nurse #4 said that she should have sanitized her hands between all glove changes and should have only changed the dressing for one wound at a time. During an interview on 2/5/25 at 10:48 A.M., Unit Manager #2 said that she would expect hand hygiene between all glove changes, and that only one wound should be dressed at a time to prevent the spread of any potential infections. 1b. Resident #33 was admitted to the facility in October 2022 with diagnoses that include nontraumatic intracerebral hemorrhage in cerebellum and abnormal weight loss. Review of Resident #33's most recent Minimum Data Set (MDS) Assessment, dated 1/13/25, indicated that the Resident was unable to complete a Brief Interview for Mental Status and was assessed by staff as having moderate cognitive impairment. Review of Resident #33's physician's orders indicated the following: Cleanse wound right buttock with Normal Saline Spray pat dry apply house barrier cream every day shift on even days for right buttock wound, dated 2/2/25. -House Barrier Cream - apply to coccyx, buttocks, and groin every shift for preventative skin care every shift for prevention, dated 11/7/24. On 2/4/25 at 12:53 P.M., the surveyor observed Nurse #2 perform wound to Resident #33's right buttock. The following observations were made: -Nurse #2 performed hand hygiene, then opened the treatment cart draw to take out supplied and place them on top of the treatment cart. Nurse #2 then rolled multiple gloves and the treatment supplied in a paper towel, entered Resident #33's room and rolled out the paper towel with the gloves and supplied on the Resident's bedside table. -Nurse #2 then sanitized her hands and applied gloves. With her gloved hands, she was utilizing the bed controller to raise the height of the Resident's bed, and then assisted the resident in removing a brief to access his/her right buttock. Without changing her soiled gloves, she cleansed the Resident's buttock. While cleaning the Resident's buttock, she cleaned between the resident's buttock, wiping stool from the buttock, and then patting the same gauze over the superficial area on the Resident's buttock twice. - Nurse #2 then removed her gloves and applied clean gloves without performing hand hygiene and applied barrier cream, as ordered, to the Resident's buttock. -Nurse #2 then removed her gloves and without performing hand hygiene, applied clean gloves, and assisted the resident in changing his/her brief. During an interview on 2/4/25 at 1:59 P.M., the Director of Nurses, who is also the Infection Preventionist for the facility said that hand hygiene should be performed between all glove changes. She also said that when cleaning the wound, Nurse #2 should not have patted the open area with a gauze that had stool on it from cleaning up the resident.3. For Resident #217, the facility failed to ensure isolation/droplet precaution signage was applied on the Resident's door. Review of facility policy titled 'Transmission Based Precautions' dated December 2019, indicated the following but not limited to: -When transmission-based precautions are implemented, the infection preventionist (or designee): - Clearly identify the type of precautions, the anticipated durations, and the personal protective equipment (PPE) that must be used. -Determines the appropriate notification on the room entrance door so that personnel and visitors are aware of the need for and type of precautions. -The signage informs the staff of the type of Centers for Disease Control (CDC) precaution(s), instructions for use of PPE, and /or instructions to see a nurse before entering the room. Resident #217 was admitted to the facility in January 2025 with diagnoses including maxilla (facial) fractures. Review of Resident #217's Minimum Data Set (MDS) dated [DATE], indicated the Resident scored a 8 out of 15 on the Brief Interview for Mental Status (BIMS) indicating he/she was moderately cognitively impaired. On 2/3/25 at 8:58 A.M., Resident #217 doorway had an Enhanced Barrier Precaution (EBP) signage at the door. The surveyor observed Resident #217 lying in his/her bed. On 2/3/25 at 9:00 A.M., the surveyor observed staff going in and out of the Resident's room wearing surgical masks only. On 2/3/25 at 12:44 P.M., a Certified Nursing Assistant was observed delivering a lunch tray to the Resident and only wearing a surgical mask. The CNA assisted the Resident with the tray set up in the room. On 2/4/25 at 8:10 A.M., the surveyor observed Resident #217's doorway with an EBP signage. On 2/4/25 at 8:10 A.M., the surveyor observed CNA #3 enter the Residents room wearing only a surgical mask. CNA #3 said most rooms on the unit have the EBP sign on the door and staff only need to wear full PPE (personal protective equipment) when giving direct care to the residents. Review of Resident #217's medical record indicated the following: -On 1/31/25 Resident #217 tested positive for influenza A -A physician order dated 1/31/25: isolation precaution (droplet/contact). All nursing care and therapy to be done in room every shift. -A physician order dated 1/31/24: Tamiflu oral capsule 30 mg (milligram) give one capsule by mouth two times a day for influenza treatment for 5 days. During an interview on 2/4/25 at 8:09 A.M., Charge Nurse #3 said the Resident had tested positive for the influenza and should have been on droplet precaution, she said the signage on the door should say isolation/droplet precaution for staff to be aware what PPE to wear. 4. During an observation on 2/4/25 at 10:46 A.M., the surveyor observed a Certified Nurses Aide (CNA) changing linen while the resident was in bed, without the use of PPE (Personal Protective Equipment). A sign on the resident ' s door indicated that the resident was on Enhanced Barrier Precautions. The CNA said that she was changing the bed because the resident felt hot, but said she should not have handled the linen and changed the bed without appropriate PPE (personal protective equipment). During an interview on 2/4/25 at 1:37 P.M., the Director of Nursing who is also the Infection Preventionist for the facility said that she would expect that Enhanced Barrier Precautions would be implemented for all high contact care, including changing and handling linens. 5. Review of facility policy titled Transmission Based Precautions, dated as revised May 5, 2023, indicated the following: -Droplet Precautions: used for diseases or germs that are spread in tiny droplets caused by coughing and sneezing (examples: respiratory MRSA [Methicillin-resistant Staphylococcus aureus] pneumonia, influenza, whooping cough, bacterial meningitis, RSV [Respiratory syncytial virus], Covid-19). Droplet precaution signs throughout the facility indicated the following: Staff and providers must: -Clean hands: when entering and exiting. -Gown- change between each resident. -N95 Respirator (face mask is acceptable if N95 not available). -Eye Protection (goggles or face shield). -Gloves- change between each resident. During an observation on 2/3/25 at 7:11 A.M., on the second-floor unit the surveyor observed two staff members enter a resident room wearing only a surgical mask. A sign on the doorway indicated that the resident was on droplet precautions. The staff member did not perform hand hygiene when entering or exiting the room. There was a precaution cart outside of the resident ' s room, with no PPE (personal protective equipment, including gloves, gowns, masks) inside the cart. During an observation on 2/3/25 at 7:33 A.M., on the second- floor unit, the surveyor observed three precaution carts outside of resident rooms that indicated the residents were on droplet precautions without any PPE in them. During an observation on 2/3/25 at 8:16 A.M., the surveyor observed an Activities Assistant entering and hanging calendars in a resident room wearing only a surgical mask. A sign on the doorway indicated that the resident in that room was on droplet precautions. The Activities Assistant said she is new here and sanitizes her hands between resident rooms. She said she was not sure why this resident was on precautions. During an observation on 2/3/25 at 9:03 A.M., the surveyor observed a staff entering a resident room on the second- floor unit with no PPE. The sign on the resident ' s door indicated that the resident was on isolation/ droplet precautions. During an observation on 02/3/25 at 8:39 A.M., on the third- floor unit, a Certified Nursing Assistant (CNA) was feeding a resident wearing a mask and no other PPE. The sign next to the entrance of the resident room, indicated droplet precautions. The CNA exited the resident's room carrying the meal tray, went to the food cart in the hall, touched the cart, placed the tray in the cart and continued down the hall. The CNA did not perform hand hygiene. During an observation on 2/3/25 at 12:22 P.M., the surveyor observed a staff member on the third-floor unit assisting a resident with their lunch meal. The staff member was wearing only a surgical mask. The sign on the resident ' s door indicated that the resident was on droplet precautions. During an observation on 2/3/25 at 12:36 P.M., the surveyor observed a staff member exit a room on the third floor of a resident on droplet precautions with a dirty lunch tray, placed it in the meal truck, then proceeded to another resident room without performing hand hygiene and removing the dirty lunch tray to put into the meal cart, again no hand hygiene was performed. The staff member then entered another resident room, without performing hand hygiene, touched the tray table, raised up the bed and said to the resident, time to eat. During an observation on 2/4/25 at 6:43 A.M., a CNA was observed providing care to a resident on the third-floor unit. The CNA was wearing only a surgical mask. A sign on the resident ' s door indicated that the resident was on droplet precautions. During an observation on 2/4/25 at 8:19 A.M., a staff member entered a resident room on the third-floor unit wearing only a surgical mask. The sign on the resident ' s door indicated that the resident was on droplet precautions. There was a precaution cart outside of the resident ' s door with PPE in the cart for use. During an observation on 2/4/25 at 9:48 A.M., a nurse on the second floor entered a resident ' s room wearing only a surgical mask and stood next to the resident conversing. A sign on the resident ' s door indicated that they were on droplet precautions. During an observation on 2/4/25 at 10:18 A.M., a nurse entered a resident room on the third-floor unit wearing only a surgical mask. A sign on the resident ' s door indicated that the resident was on droplet precautions. During an interview on 2/5/25 at 11:30 A.M., CNA #5 said that when a resident is sick there will be a sign on the door to let staff know what PPE to use in the room. CNA #5 said the PPE should be worn at all times and be worn for both residents in the room. During an interview on 2/4/25 at 1:37 P.M., the Director of Nursing who is also the Infection Preventionist for the facility, said that she would expect full PPE to be worn for any resident on droplet precautions, including both residents in the room. She said PPE should be changed, however, between caring for each resident. She said she would expect the staff to refill precautions carts that are empty and utilize PPE for all resident interactions. She said there is a flu outbreak right now in the facility and this is why residents are on droplet precautions. 2. For Resident #84 and Resident #15 the facility failed to ensure enhanced barrier (EHB) precautions were implemented in accordance with the infection prevention control program. Review of the facility's Guideline: Enhanced Barrier Precautions, effective date April 1, 2024, indicated the following: Enhanced Barrier Precautions are an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDRO) in nursing homes. Enhanced Barrier Precautions involve gown and glove use during high-contact resident care activities for residents known to be colonized or infected with and MDRO as well as those residents at increased risk of MDRO acquisition (e.g. residents with wounds or indwelling medical devices). High-Contact Resident Care Activities requiring a gown and glove use for enhanced barrier are defined as: dressing, bathing/showering, transferring, providing hygiene care, changing linens, changing briefs, or assisting with toileting, and devise care that includes Central Venous Access Devices, Urinary Catheters, Gastrostomy Tubes, and wound care that requires a dressing Guidelines: 3. Post clear signage outside of resident rooms indicating the type of PPE (personal protection equipment) required defining high risk resident care activities. For Resident #84 the facility failed to ensure enhanced precautions were implemented in accordance with the infection control program. 2a. Resident #84 was admitted to the facility in September 2021 and has diagnoses that include aphasia and cerebral infarction. Review of the Minimum Data Set assessment dated [DATE] indicated Resident #84 scored an 11 out of 15 on the Brief Interview for Mental Status, is dependent on staff for care including toileting and bathing and has the nutritional approach of a feeding tube. Review of Resident #84's Physician's orders indicated the following: -An enteral feed order at bedtime flush tube with 250 cc water then hang overnight continuous feed of jevity 1.5 at 60 ml/hour x 12 hours, active 11/25/24. -Enhanced Barrier Precautions secondary to: gastric tube, every shift. Ensure signage is in place, active 10/31/24 Review of Resident #84's care plans indicated: -Resident requires Enhanced Barrier Precautions during high contact care activities that include dressing, bathing/showering, transferring, providing hygiene, changing linens, changing briefs, or assisting with toileting, d/t (due to) gastric tube, dated 10/31/24. During an observation on 2/3/25 at 10:20 A.M., Resident #84 was in bed with his/her eyes closed and did not respond to the surveyors greeting. A pole with a pump was near the head of Resident #84's bed. There was no Enhanced Barrier Precaution signage on the door or the vicinity of the room. The following observations made on 2/3/25 at 1:00 P.M., 2/3/25 and at 4:00 P.M., failed to reveal a sign was posted alerting staff that Resident #84 required enhanced barrier precautions. On 2/4/25 at 6:59 A.M., Resident was observed with his/her enteral feeding running through the pump. There was no enhanced barrier precaution signage on the outside of Resident #84's room alerting staff to use enhanced barrier precautions. On 2/4/25 at approximately 8:22 A.M., Nurse #2 was observed going into Resident #84's room. Nurse #2 said she was flushing the Resident's g-tube. Nurse #2 did not don a gown for the flushing of the g tube which requires high contact care. During an interview on 2/4/25 at 10:30 A.M. Nurse #2 said a resident with a g-tube should be on enhanced barrier precautions. 2b. For Resident #15 the facility failed to implement enhanced barrier precautions in accordance with the facility infection prevention program. Resident #15 was admitted to the facility in July 2022 with diagnoses that include chronic obstructive pulmonary disease and colostomy status. Review of the Minimum Data Set assessment dated [DATE] indicated Resident #15 scored a 15 out of 15 on the Brief Interview for Mental Status exam indicating intact cognition and requires partial/moderate assistance with bathing and had an ostomy. During an observation and interview on 2/3/25 at 8:32 A.M., Resident #15 said he/she has a colostomy, and that staff provide a cream to his/her stoma (A stoma is an opening in your belly's wall that a surgeon makes for waste to leave your body if you can't have a bowel movement through your rectum). Resident #15's ostomy bag was visible as he/she sat on the side of his/her bed. Resident #15's room did not have an enhance barrier precaution sign outside his/her room on the door or near the door. The following observations on 2/3/25 at 12:19 P.M., 2/03/25 at 4:00 P.M., and on 2/4/25 at 6:57 A.M., failed to reveal an enhanced barrier precaution sign was posted to inform staff of the need for PPE. During an interview on 2/4/25 at 10:19 A.M. Nurse #2 said any resident who has an open area, g-tube (gastrostomy), catheter or colostomy requires enhanced barrier precautions. Nurse #2 said a sign is used outside the resident's room to identify a resident who needs enhanced barrier precautions. Nurse #2 went to Resident #15's room and said he/she has a stoma and said staff providing care are to use gowns and gloves.
Jul 2024 2 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Drug Regimen Review (Tag F0756)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based records reviewed and interviews for one of three sampled residents (Resident #1), whose admission physician's orders inclu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based records reviewed and interviews for one of three sampled residents (Resident #1), whose admission physician's orders included the administration of Eliquis (anticoagulant ), the Facility failed to ensure that upon completion of his/her admission Medication Regimen Review (MRR) by the Consultant Pharmacist that nursing reviewed and addressed the pharmacy recommendation related to his/her dosage of Eliquis timely, as a result for more than a month, Resident #1 was overmedicated with Eliquis, he/she experienced an acute change in medical status due to being administered excess Eliquis, and required hospital transfer with admission, where he/she received blood transfusions and additional treatments to stabilize his/her condition. Findings Include: Review of the Facility's Policy titled admission Medication Regimen Review (MRR), dated as last revised 06/01/24, indicated that an admission MRR will be performed within 72 hours of admission or an agreed upon timeframe of admission by a licensed pharmacist per authorization of the facility. Significant medication issues, considered to be time sensitive, identified by the consultant pharmacist during the admission MMR, must be communicated to the physician/prescriber or designees and resolved by 11:59 P.M. of the following day, per the IMPACT Act. The Policy further indicated the following: -Upon completion of the admission MMR, the pharmacy consultant recommendations may be made electronically or by printed copy and are submitted to the DON or designee who will notify the prescriber for review; -When a time sensitive medication issue is identified that requires immediate attention of the prescriber, the pharmacist will call the facility. Resident #1 was admitted to the Facility in April 2024, diagnoses include septic shock due to a stage IV (wound tunnels through all layers of the skin and expose bone) decubitus ulcer, sickle-cell anemia (inherited group disorder that causes blood cells to become misshapen and break down), diabetes mellitus, a deep vein thrombosis (blood clot) to both lower extremities, and a pulmonary embolism (blood clot in the lung) to his/her left lower lung. Review of the Report submitted by the Facility via the Health Care Facility Reporting System (HCFRS), dated 06/10/24, indicated (per the hospital discharge summary) Resident #1 was supposed to be transitioned to Eliquis 5 milligrams (mg) by mouth two times a day (for a total of 10 mg a day) upon admission to the facility, and that the Hospital discharge medication list had Eliquis 10 mg by mouth twice daily that had been reconciled (by nursing) with the physician with no stop date or clarification. Review of Resident #1's Hospital Discharge summary, dated [DATE], indicated that he/she was started on Eliquis 10 mg twice daily (total of 20 mg a day), last dose to be administered on the evening of 04/11/24, and then transition resident to Eliquis 5 mg twice daily thereafter. Review of Resident #1's Facility Medication Reconciliation Form, dated 04/11/24, indicated he/she was to be administered Eliquis 5 mg, 2 tablets, (total of 10 mg) by mouth daily. However, Resident #1's order for Eliquis, as written and indicated on the Medication Reconciliation Form, was still incorrect, since the Hospital Discharge Summary indicated he/she was to be administered Eliquis 5 mg, two times a day (for a total of 10 mg a day), and not 10 mg, as a one time dose daily. Review of Resident #1's admission Physician's Orders, dated 04/11/24, indicated to administer Eliquis 5 mg, give two tablets (10 mg) by mouth two times a day for blood clots (which totaled 20 mg a day). Review of Resident #1's Pharmacy Consultation Report, dated 04/15/24, indicated it contained a time sensitive recommendation requiring a prescriber response and facility action by 11:59 P.M. on 04/16/24 per federal impact act requirements. The Consult indicated the following: Resident #1 is ordered Eliquis 10 mg twice a day for blood clots without a stop date for use (typically for 7 days acutely). The Consult further indicated to reevaluate continued use at this dose and document stop date. During a telephone interview on 7/17/24 at 10:11 A.M., and a follow-up telephone interview at 2:46 P.M., the Consultant Pharmacy Manager said the Consultant that completed Resident #1's MMR on 4/15/24, had emailed the recommendations to the Director of Nurses and 4 other designated staff members at the facility that same day. The Manager said the body of the email indicated it contained a recommendation that was time sensitive and that when they flag an email in the PCC system on their end, it is also flagged in the email on the facility end. The Manager could not explain why the Pharmacy had not conducted a follow-up to see if the recommendation had been completed. Review of Resident #1's electronic and hard copy Medical Record, indicated there was no documentation to support nursing staff addressed this time sensitive pharmacy recommendation by the Consultant with the MD or the NP. Review of Resident #1's Medication Administration Record (MAR) dated 04/15/24 to 05/28/24, indicated that despite the pharmacy recommendation to address the dosage of Eliquis, he/she was still administered 10 mg two times a day (for a total of 20 mg a day) during the above referenced time frame. On 5/29/24 Resident #1 was transferred to the Hospital Emergency Department with shortness of breath, weakness, nausea, vomiting, and critically a low Hemoglobin (Hgb, protein in red blood cells that carries oxygen) 6.4 (normal range is between 12.3 and 15.3) and critically low Hematocrit (Hct, measures the volume of red blood cells compared to the total blood volume) 19.2 (normal range is between 36-48) ) requiring blood transfusions and a spinal Arteriovenous (AV) fistula (an abnormal connection between an artery and a vein). Review of Resident #1's Hospital Discharge summary, dated [DATE], indicated he/she had been admitted for anemia in setting of an excessive anticoagulation dose, was found to have a spinal AV fistula, requiring blood transfusion and embolization (procedure used to block a blood vessel, used to stop bleeding). Review of Resident #1's Medication Error Report, dated 06/11/24, indicated the Unit Manager had been sent a pharmacy recommendation for his/her Eliquis on 04/15/24, that had not been completed. During an interview on 07/08/24 at 1:19 P.M., Unit Manager #1 said that on 06/11/24, the Director of Nurses (DON) informed her that the admission Medication Regimen Review (MRR) by their Pharmacy Consult which had included a recommendation regarding the dosage of Eliquis, had been completed for Resident #1 on 04/15/24, and that the recommendations had not been addressed or followed up on by nursing. The Unit Manager said that she had not remembered seeing any pharmacy recommendations for Resident #1 and said typically the pharmacy will electronically mail (e-mail) a copy of the recommendations to both the unit manager and the DON. Unit Manager #1 said that it was her responsibility to follow through with pharmacy recommendations, and said that prior to this incident there had not been a good system in place and that was why the recommendation had been missed. During an interview on 07/08/24 at 12:15 P.M., the Nurse Practitioner (NP) said typically nursing staff will leave a whole bunch of pharmacy recommendations for them to review and sign for the providers. The NP said she was unaware of Resident #1's pharmacy recommendation from 4/15/24. During a telephone interview on 07/11/24 at 10:20 A.M., the Former Director of Nurses (DON) said that she was made aware of Resident #1's 04/15/24 pharmacy recommendations that had been missed by nursing, while he/she was in the hospital after being sent out acutely for critically low blood laboratory work. The DON said typically all pharmacy recommendations are sent to the unit manager and herself for review and said that recommendations are expected to be completed in a timely manner. The DON said she was unaware of the missed recommendation until 06/10/24 when the Pharmacy sent a message stating that the 4/15/24 recommendation had not been completed. During an interview on 07/08/24 at 3:34 P.M., the Interim DON said that he had only now became aware of the missed pharmacy recommendation for Resident #1. The Interim DON said that is the Facility's expectation that all pharmacy recommendations be reviewed by nursing and completed according to the Facility policy and procedures and completed in a timely manner.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0760 (Tag F0760)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on records reviewed and interviews, for one of three sample residents (Resident #1), whose Hospital Discharge Summary indi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on records reviewed and interviews, for one of three sample residents (Resident #1), whose Hospital Discharge Summary indicated that the daily dosage of his/her Eliquis (anticoagulant) was to be decreased from 10 milligrams (mg) two times a day, to 5 mg two times a day, the facility failed to ensure Resident #1 was free from a significant medication error when due to a medication reconciliation error upon admission by nursing, he/she continued to be administered Eliquis 10 mg two times a day for more than a month after his/her admission. Resident #1 experienced an acute change in medical status which include shortness of breath, weakness and critically low blood laboratory work related to being overmedicated with Eliquis, he/she was transferred and admitted to the Hospital where he/she required blood transfusions and additional treatment in order to stabilize his/her condition. Findings include: Review of the Facility Policy titled, Reconciliation of Medication on admission Guideline, dated 01/26/23, indicated medication reconciliation is to ensure medication safety by accurately for the resident's medications, routes and dosages upon admission or readmission to the facility. The Policy indicated the following guidelines; -Medication reconciliation reduces medication errors and enhances resident safety by ensuring that the medications the resident needs and has been taking continue to be administered without interruption, in the correct dosages and routes, during the admission process; -Medication reconciliation helps to ensure that all medications, routes and dosages on the list are appropriate for the resident and their condition; and -Medication reconciliation helps to ensure the medications, routes and dosages have been accurately communicated to the Attending Physician and care team. Review of the Report submitted by the Facility via the Health Care Facility Reporting System (HCFRS), dated 06/10/24, indicated (per the hospital discharge summary) Resident #1 was supposed to be transitioned to Eliquis 5 milligrams (mg) by mouth two times a day upon admission to the facility, and that the Hospital discharge medication list had Eliquis 10 mg by mouth twice daily that had been reconciled with the physician with no stop date or any additional clarification. The Report indicated that, on 05/29/24, Resident #1 was transferred to the Hospital Emergency Department secondary to weakness, nausea, vomiting, and a critically low Hemoglobin (Hgb, protein in red blood cells that carries oxygen) 6.4 (normal range is between 12.3 and 15.3) requiring transfusion of two units of blood. Resident #1 was admitted to the Facility in April 2024, diagnoses include septic shock due to a stage IV (wound tunnels through all layers of the skin and expose bone) decubitus ulcer, sickle-cell (inherited group disorders that causes blood cells to become misshapen and break down) anemia, diabetes mellitus, a deep vein thrombosis (blood clot) to both lower extremities, and a pulmonary embolism (blood clot in the lung) to his/her left lower lung. Review of Resident #1's Hospital Discharge summary, dated [DATE], indicated that he/she was started on Eliquis 10 mg twice daily (total of 20 mg a day), last dose to be administered on the evening of 04/11/24, and then transition resident to Eliquis 5 mg twice daily (for a total of 10 mg a day) thereafter. Review of Resident #1's Facility Medication Reconciliation Form, dated 04/11/24, indicated he/she was to be administered Eliquis 5 mg 2 tablets by mouth daily (for a total of 10 mg a day). However, Resident #1's order for Eliquis, as written and indicated on the Medication Reconciliation Form, was still incorrect, since the Hospital Discharge Summary indicated he/she was to be administered Eliquis 5 mg, two times a day (for a total of 10 mg a day), not 10 mg as a one time dose daily. Review of Resident #1's admission Physician's Orders, dated 04/11/24, indicated to administer Eliquis 5 mg, give two tablets (10 mg) by mouth two times a day for blood clots (for a total of 20 mg a day). However, the facility's Medication Reconciliation and physicians orders, were not consistent with the Hospital Discharge Summary that indicated Resident #1 was to be transitioned to and administered Eliquis 5 mg, two times a day (for a total of 10 mg a day) after the 4/11/24 evening dose. Review of Resident #1's auto-populated Alert Order Progress Note, (generated by Point Click Care, PCC, the Facility's electronic medical record) which is auto-generated by PCC once an alert is identified regarding a physician's order, dated 04/12/24, indicated his/her Eliquis order was outside of the recommended dose or frequency; The auto-populated Alert Order Progress Note further indicated: Eliquis oral tablet 5 mg (2 tablets) by mouth two times a day for blood clots. -The daily dose of 4 tablets exceeds the usual dose of 1 to 2 tablets; and -The single dose of 2 tablets exceeds the maximum single dose of 1 tablet. The usual dose is 1 to 2 tablets. Review of Resident #1's electronic and hard copy Medical Record, indicated there was no documentation to support that nursing staff had addressed the Alert Order related to the dosage of his/her Eliquis with his/her physician or nurse practitioner. Review of Resident #1's Nurse Practitioner (NP) Progress Note, dated 04/12/24, indicated his/her current medication included Eliquis 5 mg tablet, take 2 tablets (10 mg) by mouth 2 times a day (for a total of 20 mg a day). However, this was inconsistent with the Hospital Discharge Summary that indicated Resident #1 was to be transitioned to Eliquis 5 mg, two times a day (total of 10 mg day), after receiving his/her 4/11/24 evening dose. Review of Resident #1's Physician's (MD) Progress Note, dated 04/15/24, indicated his/her current medication included Eliquis 5 mg tablet, take 2 tablets (10 mg total) by mouth 2 times a day (for a total of 20 mg a day). However, this was inconsistent with the Hospital Discharge Summary that indicated Resident #1 was to be transitioned to Eliquis 5 mg, two times a day (total of 10 mg day), after receiving his/her 4/11/24 evening dose. Review of Resident #1's Medication Administration Record (MAR), date 04/12/24 through 5/29//24, indicated he/she received Eliquis 5 mg, two tablets (10 mg) by mouth two times a day, for a total of 20 mg a day (instead of total of 10 mg a day as indicated in the Hospital Discharge Summary). Review of Resident #1's Complete Blood Counts (CBC) laboratory work, for the month of May 2024, indicated he/she had abnormal lab values that were steadily declining, which included the following: (HGB - Hemaglobin, protein in red blood cells that carry oxygen, normal range is between 12.3 and 15.3) (HCT - Hematocrit, percentage by volume of red blood cells in the blood, normal range is between 36-48) 05/01/24-HGB 9.6 and HCT 28.8 05/08/24-HGB 9.5 and HCT 28.6 05/15/24-HGB 9.0 and HCT 27.7 05/22/24-HGB 8.0 and HCT 24.1 05/29/24-HGB 6.4 and HCT 19.2 Review of Resident #1's Nurse Progress Note, dated 05/21/24, indicated he/she had a very large and bloody wound to his/her buttocks. Review of Resident #1's Nurse Progress Note, dated 05/22/24, indicated his/her buttocks wound had bloody drainage and required an abdominal pad dressing for the excessive drainage. Review of Resident #1's Nurse Progress Note, dated 05/29/24, indicated he/she complained of nausea and vomiting times three, weakness, and shortness of breath. Resident #1 was transferred to the Hospital Emergency Department on 5/29/24 for evaluation and was admitted for treatment. Review of Resident #1's Hospital Discharge summary, dated [DATE], indicated he/she had been admitted for anemia in setting of an excessive anticoagulation dose, was found to have a spinal AV fistula, requiring blood transfusion and embolization (procedure used to block a blood vessel, used to stop bleeding). Review of Resident #1's Medication Error Report, dated 06/11/24, indicated that the Assistant Director of Nurses (ADON), neglected to note the recommendations from the Hospital Discharge Summary to decrease his/her Eliquis dose to 5 mg after the last 10 mg dose due to be given in the evening on 04/11/24. During an interview on 07/08/24 at 2:17 P.M., the Assistant Director of Nurses (ADON) said at the time of the incident she had been working as the evening nursing supervisor, that she recalled assisting with the admission process for Resident #1 and said she had completed his/her medication reconciliation form. The ADON said that she was unaware there was medication reconciliation error for Resident #1, until the DON informed her on 06/11/24. The ADON said Resident #1's Eliquis dose should have been changed to 5 mg by mouth twice a day (for a total of 10 mg a day) upon admission, but had not and that it was an error. The ADON said that once the auto-generated Alert Order Progress Note (for Resident #1's Eliquis order), had been generated by PCC, the physician should have been made aware and clarification of his/her Eliquis should have been completed at that time. During an interview on 07/08/24 at 12:46 P.M., the Charge Nurse said that once an Alert Order Progress Note from PCC appears in the resident's electronic medical record, the nurse is then responsible for informing the practitioner of the alert and obtaining a clarification order. During an interview on 07/08/24 at 1:19 P.M., Unit Manager #1 said she was unaware of the medication reconciliation error regarding Resident #1 until 06/11/24 when the former DON informed her. Unit Manager #1 said nurses should be reading the resident entire hospital discharge summary prior to reconciling the medications, that there are a lot of admissions, and some things get lost in translation. Unit Manager #1 said that either herself or the Charge Nurse should be reviewing all new admission and readmission medication reconciliation forms for accuracy. Unit Manager #1 said she had missed the change in Resident #1's Eliquis order and never saw the Alert Order Progress Note in PCC to address the Eliquis dose with a prescriber. During an interview on 07/08/24, the Interim Director of Nurses (DON) said that the former DON had made him aware of Resident #1's medication error in relation to medication administration sometime in June 2024. The Interim DON said that is the Facility's expectation for nurses to follow all policies and procedures for medication reconciliation, including having two licensed nurses sign the Medication Reconciliation Form to ensure accuracy and that the Management Staff double check all new admission as soon as possible.
Feb 2024 25 deficiencies 2 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0688 (Tag F0688)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, policy review and interviews, the facility failed to prevent a decline in range of motion ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, policy review and interviews, the facility failed to prevent a decline in range of motion causing the development of a contracture for one Resident (#78) out of a total sample of 33 residents. Findings include: Review of the facility policy titled Range of Motion and Mobility Guideline, dated September 25, 2019, indicated the following: *Residents will not experience an avoidable reduction in range of motion (ROM) *Residents with limited range of motion will receive treatment and services to increase and/or prevent a further decrease in ROM. *Residents with limited mobility will receive appropriate services, equipment, and assistance to maintain or improve mobility unless reduction in mobility is unavoidable. *As part of the resident's comprehensive assessment, the nurse will identify the resident's: *Current range of motion of his or her joints *Limitations in movement or mobility *As part of the comprehensive assessment, the nurse will also identify conditions that place the resident at risk for complications related to ROM and mobility, including: *Contractures *The care plan will be developed by the interdisciplinary team based on the comprehensive assessment and will be revised as needed. *The care plan will include specific interventions, exercises and therapies to maintain, prevent avoidable decline in, and/or improve mobility and range of motion. *The care plan will include the type, frequency, and duration of interventions, as well as measurable goals and objectives. Resident #78 was admitted to the facility in April 2023 with diagnoses including neuroleptic induced parkinsonism, hemiplegia and hemiparesis following cerebral infarction affecting the right dominant side, muscle weakness and schizoaffective disorder. Review of Resident #78's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status score of 10 out of a possible 15 indicating that he/she has moderate cognitive impairment. Section GG of the MDS failed to indicate an impairment in range of motion of Resident #78's left hand/fingers. During an observation on 2/6/24 at 8:22 A.M., Resident #78 was observed sitting in his/her wheelchair eating breakfast. His/her left hand was closed into a half-closed fist with his/her fourth and fifth fingers bent at the first and second knuckles. Resident #78 was unable to straighten his/her fourth and fifth fingers. Resident #78 was observed holding a drink cup only using his/her thumb and index finger. During an interview on 2/7/24 at 10:32 A.M., Resident #78 said he/she can only move his/her thumb, first and second fingers on his/her left hand and could not move his/her fourth or fifth fingers. When observing the Resident's left palm, an indentation mark was observed where the fourth finger was pressing into the palm. Resident #78 said his/her left hand has been like this for about two months. During an interview on 2/8/24 at 7:51 A.M., Resident #78 said his/her left hand hurt and is painful. Review of Resident #78's physician's orders do not indicate an orthotic or any intervention for the Resident's left hand. Review of Resident #78's care plan dated 4/4/23 indicated the following: *Focus: The resident has limited physical mobility *Goal: The resident will remain free of complications related to immobility, including contractures. Resident #78's care plans did indicate a care plan for a contracture of his/her left hand. However, during an interview on 2/7/24 at 2:03 P.M., the Assistant Director of Rehab stated that the care plan inaccurately documented Resident #78's contracted hand as his/her left hand when it was meant for his/her right hand. During an interview on 2/7/24 at 11:10 A.M., Certified Nursing Assistant (CNA) #2 attempted to move the Resident #78's fingers on his/her left hand with the surveyor present. CNA #2 said she was unable to straighten the Resident's fourth and fifth fingers, saying the fingers were too tight. Resident #78 said it was painful when CNA #2 attempted to move his/her fingers. CNA #2 said she does a quick range of motion when she provides routine care for the residents. During an interview on 2/7/24 at 11:11 A.M., Nurse #3 observed Resident #78's left hand with the surveyor present. She said the Resident's left hand feels stiff and this was a new contracture. She continued to say that CNAs do not do range of motion and if they see something new they should tell a nurse. Nurse #3 said if a change in range of motion is observed by the nursing staff they would make a referral to the therapy department for an evaluation. Review of Resident #78's Occupational Therapy Evaluation and Plan of Treatment document, dated 12/12/23 indicated the following: *Musculoskeletal System Assessment: LUE (left upper extremity) = WFL (within functional limits) During an interview on 2/7/24 at 2:03 P.M., the Assistant Director of Rehab (ADOR) said long term care residents are screened by therapy during rounds every Monday. The ADOR said the therapy department receives referrals from nursing if a change in status is identified and if such referral was made a therapist would evaluate the resident. The ADOR said a change in range of motion would be a reason for a nursing referral. The ADOR continued to say if a staff member noticed a deficit, then therapy should have been notified so it can be treated. When asked about Resident #78, the ADOR said his/her left hand is within functional limits and if there was any deficit in range of motion then it would have been documented on the previous occupational therapy evaluation. The ADOR reviewed the evaluation and confirmed the Resident did not have a previous impairment in range of motion of his/her left hand. The ADOR continued to say that a contracture can form within 2 months, which is the time since Resident #78 was last seen by therapy. The ADOR said therapy has not received a referral for Resident #78's left hand and she would expect staff to document any deficit in range of motion in the medical record. During an interview on 2/7/24 at 2:27 P.M., the Occupational Therapist (OT) said she completed the occupational therapy evaluation on 12/12/23. The OT said the Resident has always kept his/her hand in a slight fist formation, but staff were always able to straighten all fingers on the left hand prior. The OT said she observed Resident #78's left hand and there is a possible new contracture since his/her last evaluation, and she would be completing a full evaluation to determine this. During an interview on 2/8/24 at 10:05 A.M., the Director of Nursing (DON) said CNAs should be doing range of motion during routine care and if staff observed a decline in range of motion it should be reported to the nurse or unit manager so therapy can be made aware. The DON continued to say that even though Nurse #3 said CNAs do not do range of motion during daily care, it is the expectation that they do. Review of Resident #78's Occupational Therapy Evaluation and Plan of Treatment dated 2/8/24 indicated the following: *Musculoskeletal System Assessment: LUE ROM (left upper extremity range of motion) = impaired. Ring finger = impaired, little finger = impaired. *Assessment Summary - Clinical Impressions: *Pt. (patient) referred to OT services due to nursing concerns for decreased functional use and concern for contracture of L (left) hand. Noted decreased use of 5th digit during self-feeding but able to extend when grasping cup. Approached after meal and pt presenting with L digits in flexed fisted position. When prompted to extend digits pt able to extend digits 2 and 3 WFL, digits 4 and 5 with decreased ROM at PIP (lower joint) and DIP (upper joint) as well as pt endorsing pain. Pt would benefit from OT services 2-3x/week to address bilateral contracture. During an interview on 2/8/24 at 1:04 P.M., the OT said she completed an evaluation of Resident #78's left hand and the Resident has a new contracture to the fifth finger, and he/she will be going back on therapy services.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0740 (Tag F0740)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, policy reviews and interviews, the facility failed to provide the necessary behavioral health care and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, policy reviews and interviews, the facility failed to provide the necessary behavioral health care and services to attain or maintain the highest practicable mental, and psychosocial well-being for two Residents (#36 and #96) out of a total sample of 33 residents. Specifically, 1) the facility failed to provide non-pharmacological interventions or behavioral health services for Resident #36 as he/she had increasing behaviors and psychological distress leading to two involuntary hospitalizations for psychiatric concerns and 2) the facility failed to provide behavioral health services for Resident #96 after he/she displayed increased depressive symptoms. Findings include: Review of the facility policy titled, Behavior Assessment Guideline, dated June 2017, indicated the following: *The facility will provide and residents will receive behavioral health services as needed to attain or maintain the highest practicable physical, mental and psychosocial well-being in accordance with the comprehensive assessment and plan of care. *Behavioral symptoms will be identified using facility approved behavioral screening tools and the comprehensive assessment. *Behavioral health services will be provided by qualified staff who have competencies and skills necessary to provide appropriate services to the residents. *Behavior can be a way for an individual in distress to communicate unmet needs, indicate discomfort, or express thoughts that cannot be articulated. *The interdisciplinary team will thoroughly evaluate new or changing behavioral symptoms in order to identify underlying causes and address and modifiable factors that may have contributed to the resident's change in condition, including: physical or medical changes; emotional, psychiatric, and or psychological stressors; and functional, social or environmental factors. *Interventions will be individualized and part of an overall care environment that supports physical, functional and psychosocial needs, and strives to understand, prevent or relieve the resident's distress or loss of abilities. *Interventions and approaches will be based on a detailed assessment of physical, psychological and behavioral symptoms and their underlying causes, as well as the potential situational environmental reasons for behavior. The care plan will include, as a minimum: in description of the behavioral symptoms and precipitating factors or situations. *Non-pharmacologic approaches will be utilized to the extent possible to avoid or reduce the use of antipsychotic medications to manage behavioral symptoms. 1. Resident #36 was admitted to the facility in December 2021 with diagnoses including major depression and dementia. Review of Resident #36's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 9 out of a possible 15, which indicated he/she had moderate cognitive impairment. Section E of the MDS indicated Resident #36 has had physically and verbally aggressive behaviors toward others for at least 1 out of 3 days assessed. During an interview on 2/9/24 at 8:51 A.M., Resident #36 said he/she has been feeling frustrated for a long time and is sad that he/she cannot leave the facility. Resident #36 said he/she would be willing to talk to someone about his/her problems if it would help. Review of Resident #36's medical record indicated that throughout his/her stay at the facility, he/she has been seen by a nurse practitioner for psychotropic medication management, however has never been seen by other behavioral services for counseling or non-pharmacological behavioral or emotional interventions. Resident #36 was sent out to the hospital with involuntary section 12 hospitalizations for psychiatric concerns on 9/20/23 and 10/3/23. Review of Resident #36's medical record indicated the following: Review of the clinical record indicated that between 8/20/23 and 8/23/23, Resident #36 showed increased behaviors such as being combative, verbally and physically abusive towards staff. On 8/24/23, Resident #36 was seen by the psychiatric nurse practitioner. The treatment encounter note indicated the Resident was seen for depression and failure to thrive and did not mention the Resident's increased behaviors or refusal of care. The note indicated 20 time was spent discussing patient's issues with staff, discussing patients issues, reviewing chart and labs, patient in staff education, coordinating patients care in regards to psychiatric diagnosis. The note failed to indicate the nurse practitioner spent time with the resident providing support and the recommendations were to continue medications as ordered. Review of the clinical record indicated that between 8/25/23 to 9/11/23, Resident #36 continued to display behaviors of irritability, aggression, verbal and physical abuse toward staff, and refusing care. The nursing note dated 9/3/23 indicated: Alert, verbal, to baseline. Refused to go bed on 3-11 shift in (his/her) wheelchair in-front of the nurses station. (He/she) was tried several times to be assisted to (his/her) bed but being verbally abusive with ' I will kill you' remark on the staff. After 2 AM (he/she) was falling asleep on (his/her) chair, & was physically wheeled to (his/her) room in order for to be changed & to go bed. (He/she) continues (his/her) verbal assault on the staff, was very soiled both (his/her) perineal in being red in which we can't put some barrier Creme this time secondary to (his/her) belligerent behavior. Went there several time for safety check, then about 3:30 AM found (him/her) sitting on (his/her) bedside with only (his/her) brief, offered to dressed but refused, also throw all (his/her) bedding onto the floor. This morning several attempt to give (his/her) med but continue to refused & verbally abusive, At one point ' you go home to china & you to Africa'. Safety maintained, no S/S of pain on assessment, continue plan of care. On 9/12/23, Resident #36 was seen by the psychiatric nurse practitioner, 9 days after he/she threatened to kill a staff member. The treatment encounter note indicated the Resident was irritable at times. The note indicated 20 time was spent discussing patient's issues with staff, discussing patients issues, reviewing chart and labs, patient in staff education, coordinating patients care in regards to psychiatric diagnosis. The note failed to indicate the nurse practitioner spent time with the resident providing support and the recommendations was to increase the Resident's antidepressant medication. Review of the clinical record indicated that between 9/13/23 to 9/20/23, Resident #36 continued to have aggressive behaviors toward staff, including sexual, physical and verbal abuse, refusing medications, and paranoia. Medication changes during this time frame were as follows: *On 9/12/23, Resident #36's Zoloft (antidepressant) was increased from 25 mg (milligrams) once a day to 50mg once a day. *On 9/15/23, Resident #36's Zoloft was decreased back down to 25mg. *On 9/14/23, Resident #36 was prescribed Seroquel (an antipsychotic) as follows: give 12.5 mg by mouth at bedtime. *On 9/16/23, Resident #36's Seroquel was changed to 12.5mg every 24 hours as needed. Review of the record from 8/20/23 until 9/20/23, did not indicate the social workers at the facility assessed or spent time with the resident during the August 2023 to September 2023 frame when he/she was demonstrating increased behaviors or prior to either hospitalization. The medical record also failed to indicate any social service notes after Resident #36's increased behaviors in August and September 2023 that showed social services involvement with monitoring or assisting with the Resident's behavior management and coordination of behavioral/psychiatric care services or providing the intervention as listed in his/her behavior care plan. Further, the medical record failed to indicate Resident #36 had ever been seen by a therapist for non-pharmacological interventions. Resident #36 was sent out on an involuntary basis on 9/20/23. Review of the discharge paperwork from the hospital dated 9/26/23 indicated (The Resident) was increasingly combative with staff at the nursing home, yelling, cursing, physically aggressive, and reports HI (homicidal ideation), SI (suicidal ideation). Refusing medications. (he/she) was sent to the ED on sec 12 (involuntary hospitalization) due to inability to manage (his/her) behaviors. In ED (he/she) was agitated and aggressive, not allowing care, exam, or labs. The hospital discharged the Resident back to this facility as stable. Review of Resident #36's care plans failed to indicate a care plan for Resident #36's SI/HI had been developed upon return from the hospital. Review of the nursing notes after readmission to the facility indicated the following: *9/28/23: Resident was resistive and combative tonight refusing to go to bed. Stayed by the elevator trying to put a code in. Supervisor came up to help and convinced (him/her) to get ADL (self care) care and go to bed. Asleep at this time. *9/28/23: Continue to be non cooperative with care, aggressive when trying to help with ADLs. Patient verbally abusive to staff. Refused all meds, attempted multiple times. RNP (Registered Nurse Practitioner) covering for Dr made aware of patient behavior, episodes of delusion. Family was contacted by NP (Nurse Practitioner) and came to visit. Seroquel 50mg given Per HCP agreement and per NP order. 15 min safety check initiated, monitored closely during the shift. Review of the nurse practitioner note dated 9/28/23 indicated the following: Today, pt is delusional, thinking my pen is a knife. When auscultating (his/her) heart I briefly touched (his/her) necklace which (he/she) informed me was voo doo and made a cutthroat gesture. (He/she) is holding on to a metal fork, refusing to let it go and threatening staff. The psychiatric nurse practitioner saw the Resident on 9/29/23 and the encounter note indicated the following: Pt has had severe psychotic break. He/she mistook a pen as a knife. (He/she) is at risk to him/herself and others. Staff placed (him/her) on 15 minute checks. Mood: depressed, psychotic, anxiety. Severity: severe. 20 time was spent discussing patient's issues with staff, discussing patient's issues, reviewing chart and labs, patient in staff education, coordinating patients care in regards to psychiatric diagnosis. The note failed to indicate the nurse practitioner spent time with the resident providing emotional or behavioral support. After this visit, Resident #36's Zoloft dose was increased from 25mg once daily to 25mg twice daily. The psychiatric nurse practitioner saw the Resident again on 10/2/23 and the encounter note indicated the following: Send to acute psych. (His/her) condition has worsened and not improved by Zyprexa. Review of the clinical record indicated that Resident #36 was not sent out to the hospital on [DATE] and continued to have aggressive behaviors, including physical and verbal abuse. On 10/3/23, a nursing progress note indicated the following: 10/3/23: Situation: patient exhibiting aggressive behavior towards staff, verbally abusive, threatening (sic) nurse I will kill you anyway b ., I will strangle you My son is coming with his gun to kill you. Patient has been non cooperative with with meds, food, ADL care since yesterday. (He/she) is at risk for (him/herself) and other. 15 minutes safety check was initiated since last week due to safety concern and exit seeking. Assessment/Appearance: Verbally and physical aggressive to staff and at time to other residents, very delusional. Refused to eat or drink properly, appears weaker. Recommendations: (His/her) behavioral disturbance, increased agitation, cannot be managed at the nursing home, sent to your facility for further evaluation and care. Resident #36 was sent out on an involuntary basis on 10/3/23, 5 days after the psychiatric nurse practitioner documented that Resident #36 was experiencing a severe psychotic break and he/she was unsafe to self and others. Resident #36 was re-admitted to the facility on [DATE]. Upon readmission the facility did not develop a care plan for SI/HI and no new interventions were added to his/her behavioral care plans. Review of the Resident's care plan also failed to indicate a care plan was in place for the use of psychotropic/antipsychotic medications. The psychiatric nurse practitioner saw the Resident on 10/24/23; two weeks after his/her readmission for a psychiatric hospitalization, and the encounter note indicated the following: Staff report (he/she) has periods of irritability. Delusions or hallucinations: has reported hallucinations of pen looking like a knife. Suicidal or homicidal: (his/her) thought process is nonsensical. 30 time was spent discussing patient's issues with staff, discussing patient's issues, reviewing chart and labs, patient in staff education, coordinating patients care in regards to psychiatric diagnosis. The note failed to indicate the nurse practitioner spent time with the resident providing emotional or behavioral support. The psychiatric nurse practitioner saw Resident #36 on 11/14/23 and the encounter note indicated the following: Delusions or hallucinations: has reported hallucinations of pen looking like a knife. Suicidal or homicidal: (his/her) thought process is nonsensical. 30 time was spent discussing patient's issues with staff, discussing patient's issues, reviewing chart and labs, patient in staff education, coordinating patients care in regards to psychiatric diagnosis. The note failed to indicate the nurse practitioner spent time with the resident providing emotional or behavioral support. Final review of Resident #36's medical record indicated the following: *Social service notes dated 10/13/23 and 10/20/23 that indicated Resident #36 would be followed by psychiatric services closely. *A physician note dated 10/12/23 that indicated the medical team would like the Resident to be continued to be seen by psychiatric services. *A nurse practitioner note dated 1/16/24 that indicated the medical team would like the Resident to be continued to be seen by psychiatric services. *Behavior sheets from October 2023 to February 2024 indicated the Resident continued to have behaviors of being sexually inappropriate, abusive language, yelling/screaming, pinching/scratching/spitting, refusal of care and wandering. *The Resident has not been by any psychiatric nurse practitioner or behavioral health counselor since November 2023. The psychiatric nurse practitioner no longer works at the facility and was not able to be interviewed. During an interview on 2/08/24 at 12:54 P.M., Nurse #3 said Resident #36 wants to return to his/her home and leaving the facility is a trigger for his/her increased behaviors. Nurse #3 said she noticed a change in the Resident's behaviors started when his/her family took him/her off the unit and he/she did not want to return to the unit. Nurse #3 said when the Resident was triggered and became more agitated and aggressive, the staff would just leave him/her alone. Nurse #3 said she never had a conversation with the social worker on providing Resident #36 with any services beyond the psychiatric nurse practitioner. During an interview on 2/8/24 at 11:13 A.M., Social Worker (SW) #1 said she is a full time social worker in the facility, however does not work on the floor Resident #36 resides on. SW #1 said the responsibility of the social workers in the facility is to jump in to situations that are concerning for residents, including increased behaviors or change in mood, and try to refer these residents to behavioral services. SW #1 said the facility has the use of a psychiatric nurse practitioner but has never had behavioral health services for counseling/talk therapy and said there are definitely residents in the facility who would benefit from that type of service. SW#1 said she talks to residents, but it is not a counseling session. SW #1 said that when behavioral services in not available, social services and the nursing department fill that need. SW #1 said some interventions available when behavioral services are not available would be talking to the resident, distracting/redirecting the resident, and addressing any concerns the resident may have. SW#1 said SW#2 would have been responsible for intervening with Resident #36's care and she is not aware if Resident #36 is currently receiving behavioral health services. SW #1 said the facility recently made a change with behavioral health service providers and the facility was without a provider for about a month. During an interview on 2/9/24 at 9:49 A.M., SW #2 said she has been supporting the building on and off for the last couple of years and she is the main social worker for the floor Resident #36 resides on. SW #2 says she works 16 hours a week and all her work is completed remotely. SW #2 said she primarily assists the building with MDS interviews and care plan meetings and however else she can help. SW #2 said she would meet with residents as needed if brought to her attention but does not recall any staff telling her about a specific resident concern. SW #2 said she does not remember being involved with Resident #36 in the months of August and September 2023 and was unable to recall specifics about Resident #36's care during the interview. SW #2 said there was a change in psychiatric providers in the facility and the facility she expected the facility to ensure all residents who were being treated prior would also be seen by the new provider. SW #2 was unaware if Resident #36 has continued to be seen by psychiatric services. On 2/9/24 at 8:18 A.M., SW #3 and SW#1 were interviewed. SW #3 said she is a social service assistant and is responsible for scheduling appointments for residents on the unit Resident #36 resides. SW #3 said she was unsure if Resident #36 has continued to be seen for psychiatric services since November of 2023. SW #1 said she didn't believe any behavioral health services, such as talk therapy, would have been beneficial to Resident #36, however, when asked if the facility had ever attempted this, she said they had not. SW #1 said she would expect any individual with increased behaviors or threats of harm would be continually seen by the psychiatric nurse practitioner. SW #1 was unaware if Resident #36 was still being followed by the psychiatric nurse practitioner. During an interview on 2/9/24 at 10:10 A.M., the Administrator and Director of Nursing (DON) said the facility has had a psychiatric nurse practitioner in the building, however there was a lapse in coverage from mid November 2023 to January 2024 when the facility changed providers. The Administrator said the facility has never had a counselor available to the residents of the facility and both the Administrator and DON said they felt there were residents in the facility who would benefit from that service. The DON said that when the behavioral service providers changed, she went through all residents to ensure anyone that was on services prior would have services with the new provider. Both the Administrator and Director of Nursing said there were weekly at risk meetings to discuss residents' behaviors and Resident #36 was discussed in an attempt to provide non-pharmacological behavioral interventions. Review of the risk meeting notes from August 2023 to February 2024 noted the Resident's increased behaviors, however failed to indicate any new behavioral interventions were discussed. During an interview on 2/9/23 at approximately 11:00 A.M., the Administrator confirmed Resident #36 has not been seen by any psychiatric services since November of 2023.2. Resident #96 was admitted to the facility in April 2023 with diagnoses including end stage renal disease and cognitive communication disorder, delusional disorder, adjustment disorder, and major depressive disorder. Review of Resident #96's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated he/she is severely cognitively impaired and requires assistance with bathing, dressing and transfers. Additional Review of the MDS indicated he/she triggered for moderate depression on section D: Mood Interview; which indicated that he/she felt down/depressed or hopeless, feeling tired or little energy and changes in appetite nearly every day over the previous 14 days. During an interview on 2/9/24 at 8:51 A.M., Resident #96 presented with flat affect and depressed mood. Resident #96 said my family comes and visits and we laugh, they leave and I get depressed. Resident #96 said he/she did not believe he/she had been offered counseling services. Review of Resident #96's care plans, indicated: Focus: Resident at risk for potential decline in mood state related to dx (diagnosis) of mood disorder, major depressive disorder, 4/3/23 Interventions: Allow resident the opportunity to express feelings, needs, and concerns to staff provide reassurance as needed. Attempt to determine potential triggers of alteration in mood and adjust as able. Encourage active participation in and out of room, therapeutic and leisure programs of choice. Refer to alternate support systems as appropriate. Focus: Psychotropic [medications], 4/1/23 Interventions: Administer antidepressant medications as ordered by physician. Monitor/document side effects and effectiveness. Referral to psych services. Review of Resident #96's clinical progress notes indicated the following: Behavioral Health Nurse Practitioner 11/21/23: Pt (patient) seen for depression and anxiety. he/she is receiving Staff MD reporting today that pt refused dialysis (harm to self) and has higher level of persistent self absorption, anger, paranoia. Pt was strongly preoccupied about his/her family and why they are not coming to his/her aid. More depressed today, no si/hi (suicidal ideation and homicidal ideation). Patient was seen in today in his/her room space. He/she was strongly perseverating about his/her family. With his/her recent disabling medical issues, he/she is upset they are not helping him/her more. he/she is presenting with anxiety to staff. Nurse Practitioner note 12/26/23: Seen in his/her room. He/she appears disheveled in bed. He/she complains of body ache and pains, malaise and fatigue. His/her words shabby. With respect to his/her mood, he/she states, I am afraid of going to the ED (emergency department) [because] I cant control myself. I yell at people. He/she recently decided to stop Prozac, (an antidepressant medication) and abilify (an anti-psychotic medication). Monitor mood closely. Social Services note 12/30/23: This writer met with resident on this date to complete BIMS and PHQ 9. He/she repeated the 3 words then refused the rest of the evaluation stating this is the year for dying and I'm gonna die. Asked for clarification and asked if he/she was having thoughts, plans means to harm himself/herself and to kill himself/herself which he/she denied. Resident stated he/she was very angry and that he/she was sick. Attempted again to finish evaluations and he/she closed his/her eyes. Nursing outside of door notified and both nurse and aid stated this is Resident behavior since his/her return from hospital (11/29/23), and that he/she had been on psych meds and refused them. Discussed referral for psych services and nurse stated he/she would put in for consult. Nurse progress note 12/30/23: Pt very agitated this morning. Stated, I'm going to die, but I'm not ready. Pt did not finish his/her evaluation. Social Services note 1/2/24: Social Worker and Social Service Assistant attempted to check in multiple times with Resident. Daughter had been visiting and asked for SS (social service) team to come back at a later time. Nurse practitioner note 1/4/24: Current moderate episode of major depression disorder. Per my discussion with daughter, he/she had no h/o (history of) depression for many years, no [in patient] psych admission. While in rehab, has expressed some sadness over current health situation and loss of functional independence. Used to be on Prozac and abilify but [patient] wanted them stopped. He/she has expressed statements about not wanting to die to staff. He/she denies SI/HI (suicidal and homicidal ideation) Contracted for safety today. He/she will consider restarting on Prozac. Appreciate psych input. Physician progress note 1/11/24: Resident told me he's/she's sad about the state of his/her health, doesn't want to die and has no plans of hurting himself/herself or other people. Current moderate episode of major depressive disorder. H/O depression for many years, sadness over loss of function and state of health. Today, wiling to restart fluoxetine (Prozac). Appreciate psych input. Nurse Progress note 1/24/24: Resident alert and oriented with baseline screaming, yelling, calling nursing names nonstop during the shift. Pain med was offered x 3, refused all three times stated his/her daughter told him/her not to take pain pill from us. The clinical record failed to indicate Resident #96 had been seen by behavioral health services since 11/21/23 despite a documented increase in depressive symptoms. During an interview on 2/9/24 at 8:54 A.M., Unit Manager #1 said that Resident #96 has become more depressed and sad about his/her current health status. Unit Manager #1 said that the facility has a psychiatrist that comes in, but does not currently have any providers for therapy services. During an interview on 2/9/24 at 9:35 A.M., Social Worker #1 said that Resident #96's mood has been variable and with his/her decline in health, has had some depression. Social Worker #1 said that Resident #96 would benefit from counseling services. During an interview on 2/9/24 at 10:10 A.M., the Administrator and Director of Nursing (DON) said that there had been a change in behavioral health services for the facility and the new service provider had just started. The Administrator said that the new behavioral health services is able to offer counseling services. The Administrator and DON said that in the event that a resident was in need of supportive counseling, outside vendors could be contacted. The Administrator and DON were not aware that Resident #96 had not been seen by behavioral health services since 11/21/24. During a follow up interview on 2/9/24 at 11:39 A.M., the Administrator confirmed Resident #96 had not been seen by behavioral health services since 11/21/24.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0552 (Tag F0552)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, policy review and interview the facility 1) failed to allow one Resident (#36) the right to participate ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, policy review and interview the facility 1) failed to allow one Resident (#36) the right to participate in his/her own treatment by having the Resident's Health Care Proxy (HCP) make the decision without the HCP being invoked by the physician and 2) failed to ensure informed consent for the administration of psychotropic medications, including the risk/benefits of the medication and potential side effects, was obtained from the resident and/or representative for one Resident (#19) out of a total sample of 33 residents. Findings include: 1. Review of the facility policy titled, Resident Representative Guideline, dated July 2021, indicated the following: *The facility treats the decisions of the resident representative as the decisions of the resident to the extent delegated by the resident or to the extent required by the court, in accordance with the law. *A resident who has not been found to be incompetent by the state court has the right to appoint a resident representative who may exercise the resident's rights to the extent provided by state and federal law. *To the extent practicable, the resident is provided with opportunities to participate in the care planning process. 1. Resident #36 was admitted to the facility in December 2021 with diagnoses including major depression and dementia. Review of Resident #36's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 9 out of a possible 15, which indicated he/she had moderate cognitive impairment. Review of the physician note dated 6/27/23: Spoke to nursing. Pt (patient) not eating. Drinking some supplements at times. Rarely getting out of bed. Combative with staff providing personal care. Not allowing blood draws. I spoke to (his/her) sister/HCP. Says pt has wanted to leave facility for so long. Last time she took (him/her) out, (he/she) did not want to get out of the car to come back in. She has thought about bringing (him/her) home but he is too much of flight risk at night. Also she has arthritis herself and would not be able to do (his/her) personal care. Her children are advising against this as it would be too much for her. She is hopeful about AFC (Adult [NAME] Care) option, but hasn't heard any more about that. She is bringing pt food regularly which is is eating some of. I told her that pt is declining. If (he/she) continues to refuse food and care, (he/she) is at risk of dehydration. She did try to convince (him/her) to get blood drawn, but so far, (he/she) has not agreed. We talked about (him/her) giving up. We could consider comfort care. She was taken aback by this, but understands (he/she) could end up hospitalized if (he/she) continues on not eating. She agreed to a trial of an antidepressant. I suggested mirtazapine (an antidepressant medication) 7.5 mg (milligrams) at bedtime to help with appetite also. She agreed to have psych nurse see (him/her) too. She will come visit when she can to support (him/her). Pt remains full code at this time. I gave her my cell to call with questions or concerns. Review of Resident #36's physician orders indicated the Resident was started on 7.5 mg of Mirtazapine on 6/27/23. There was no documentation that the physician discussed the initiation of this medication with the Resident him/herself or that the Resident's HCP had been activated at this time. Review of the nurse practitioner note dated 7/5/23 indicated the following: Cognitatively, patient with moderate dementia, worsening. MOCA (cogitive assessment) or Rudas (cognitive assessment) to eval would be helpful. Family present at end of day - due to his/her condition they are hesitiatge (sic) to take (him/her) out of the facility. They agree there has been a significant decline and are concerned with (his/her) depressed affect. We discussed adding an additional anti derpessant (sic) to which they agreed after a poly pharmacy review to decrease pill burden. Hospice discussed, family will consider. Depression. Seen by psych - started on Zoloft (an antidepressant) 12.5 mg daily with HCP consent. Will consider increase in 2 weeks. Review of Resident #36's physician orders indicated the Resident was started on 12.5 mg of zoloft on 7/7/23. There was no documentation that the physician discussed the initiation of this medication with the Resident him/herself or that the Resident's HCP had been activated at this time. Review of the nursing note dated 7/26/23 indicated: Resident was seen by psych NP (nurse practitioner). Recommended increase in Sertraline (Zoloft) 12.5mg to Sertraline 25mg PO daily. Dr. in agreement with medication change. TW contacted HCP/Sister who states she would like to attend care plan meeting and see (the Resident) before dose increase. Nursing will continue to monitor current psychotropic medications for side effect as ordered. Review of the care plan meeting note dated 7/26/23 indicated the following: Care plan meeting today with SW, Life Enrichment Director, PT Assistant, HCP, resident's son and TW. Spoke about current plan of care as well as questions and concerns from tx (treatment) team and family. Plan to continue same plan of care but OK per HCP to increase Sertraline from 12.5mg to Sertraline 25mg per Psych NP recommendation and OK from MD and verbal ordered placed by NP. Nursing to continue to monitor any side effects of psychotropic medication. HCP to f/u with Dr. on resident status. Review of Resident #36's physician orders indicated the Resident's Zoloft dose was increased to 25mg on 7/27/23. There was no documentation that the physician discussed the initiation of this medication with the Resident him/herself or that the Resident's HCP had been activated at this time. Review of Resident #36's admitting physician orders failed to indicate his/her HCP was activated on admission. Review of Resident #36's active physician orders failed to indicate an order for his/her HCP to be activated. The Resident's medical record did include a telephone order to activate his/her HCP on 10/12/23, however, this order was never transcribed into the electronic medical record to be an active physician order. Review of Resident #36's advanced directive care plan indicated the Resident's HCP was invoked on 10/28/23. Review of the nursing note dated 10/12/23 indicated HCP activate re: major depression with psychotic features. During an interview on 2/09/24 8:18 A.M., both Social Worker (SW) #1 and #3 said a physician is responsible for activating a health care proxy and an order needs to be written to do so. Both SW #1 and #3 said the HCP needs to be activated by the facility physician, even if it had previously been activated in a different facility. Neither SW #1 or SW #3 knew if Resident #36's HCP had been activated at this facility. During an interview on 2/09/24 at 9:49 A.M., SW #2 said she is the primary social worker for Resident #36, as she works primarily on that floor. SW #2 said any resident who needed their HCP to be activated would need an order by the physician. SW #2 said this needs to occur at any facility a resident is admitted to and can not be carried over between facilities. SW #2 could not say whether or not Resident #36's HCP was activated at this facility. During a interviews on 2/08/24 at 2:12 P.M., and 2/9/24 at 10:10 A.M., the Director of Nursing (DON) said the facility physician is responsible for activating a resident's health care proxy if the resident is deemed unable to make his/her own decisions. The DON said this is done by writing a physician order. The DON said the HCP activation needs to occur at each facility a resident may reside in and cannot be carried over from another facility. During an interview on 2/09/24 at 11:41 A.M., Resident #36's nurse practitioner reviewed his/her active physician orders with the surveyor and confirmed the Resident did not have an order for his/her health care proxy to be activated. 2. Review of the facility policy titled, Use and Management of Psychotropic Medications Guideline, dated February 22, 2018, indicated the following: *Physicians and mid-level practitioners will use and prescribe psychotropic medications appropriately working with the interdisciplinary team to ensure appropriate use, evaluation, and monitoring. The facility complies with guidelines developed by the Centers for Medicare and Medicaid Services (CMS), the State Operations Manual, and all other Applicable Law relating to the use of psychopharmacologic medications including gradual dose reductions. *The facility obtains required written informed consent for the administration of psychotropic medications in accordance with state and federal regulations. Resident #19 was admitted to the facility in May 2018 with diagnoses including anxiety, major depression and dementia. Review of Resident #19's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 0 out of a possible 15, which indicated he/she had severe cognitive impairment. Review of Resident #19's physician orders indicated the following orders: *Lorazepam (an anti-anxiety medication) give 1 milliliter by mouth every six hours as needed for anxiety, initiated 8/17/23. Review of Resident #19's medical record failed to indicate written consent for the use of Lorazepam was obtained. During an interview on 2/07/24 at 11:14 A.M., Nurse #3 said consents for the use of psychotropic consents are required to be obtained prior to administration of the medication. Nurse #3 said the consent is obtained from the resident or resident's responsible party if the health care proxy has been activated. Nurse #3 said consent can be obtained over the phone verbally and this would be documented in the chart. Nurse #3 looked through Resident #19's medical record at the time of the interview and confirmed Resident #19's consent for use of Lorazepam had not been obtained from either the Resident or his/her representative. During an interview on 2/07/24 at 12:01 P.M., the Director of nursing said consent for the use of psychotropic medications needs to be obtained prior to the administration of the medication.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the facility policy titled Fluid Restriction Guideline, revised 2/16/18, indicated that when a physician orders a f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the facility policy titled Fluid Restriction Guideline, revised 2/16/18, indicated that when a physician orders a fluid restriction, a care plan for the fluid restriction should immediately be initiated to include total fluid allotment and the nursing dietary allotment breakdown. Resident #86 was admitted to the facility in February 2021 with diagnoses that include but are not limited to fluid overload, type 2 diabetes mellitus, end stage renal disease, dependence on renal dialysis and solitary pulmonary nodule. Review of Minimum Data Set (MDS) Assessment, dated 12/12/23, indicated a Brief Interview for Mental Status score of 15 out of 15, indicating that Resident #86 is cognitively intact. Review of Resident #86's medical record indicated a primary diagnosis of fluid overload with an onset date of 12/5/23. Further review indicated that Resident #86 had a physician's order for a 1000 milliliter (ml) fluid restriction per day, dated 12/15/21. Review of Resident #86's care plans failed to indicate a person-centered care plan with individualized interventions for fluid overload or fluid restriction was developed. Review of the care plans indicated the target date for all care plans was completed on 12/28/23. During an interview on 2/8/24 at 1:09 P.M., the Director of Nurses said that Resident #86 should have a care plan in place to address care related to fluid overload and fluid restriction. Based on record reviews, observations and interviews the facility 1) failed to develop a care plan for suicidal and homicidal ideation for one Resident (#36) when he/she returned from an involuntary hospitalization, and 2) failed to develop a plan of care addressing a primary diagnosis of fluid overload and a fluid restriction for one Resident (#86), out of a total sample of 33 residents. Findings include: Review of the facility policy titled Care Plan Guideline, revised 8/18/2017, indicated that the interdisciplinary team should develop a comprehensive care plan for each resident which includes objectives to meet the resident's medical and nursing needs. The facility policy further indicated that the interdisciplinary team is responsible for the implementation of the care plan and that the interdisciplinary team reviews each care plan on a quarterly interval at a minimum and update the plan of care as necessary with any changes as they occur. 1. Resident #36 was admitted to the facility in December 2021 with diagnoses including major depression and dementia. Review of Resident #36's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 9 out of a possible 15, which indicated he/she had moderate cognitive impairment. Review of the nursing note dated 9/3/23 indicated the following: *Alert, verbal, to baseline. Refused to go bed on 3-11 shift in his/her wheelchair in-front of the nurses station. (He/she) was tried several times to be assisted to (his/her) bed but being verbally abusive with ' I will kill you' remark on the staff. (sic) Review of the Nurse Practitioner note dated 9/20/23 indicated Patient with increasingly violent behaviors and homicidal ideation and was making death threats. Resident #36 was sent out on an involuntary basis on 9/20/23. Review of the discharge paperwork from the hospital dated 9/26/23 indicated (The Resident) was increasingly combative with staff at the nursing home, yelling, cursing, physically aggressive, and reports HI (homicidal ideation), SI (suicidal ideation). Refusing medications. (he/she) was sent to the ED on sec 12 (involuntary hospitalization) due to inability to manage (his/her) behaviors. In ED (he/she) was agitated and aggressive, not allowing care, exam, or labs. The hospital discharged the Resident back to this facility as stable. Review of Resident #36's SBAR (Situation, Background, Assessment, Recommendation) note dated 10/10/23 indicated the following: * Situation: patient exhibiting aggressive behavior towards staff, verbally abusive, threatening nurse I will kill you anyway b ., I will strangle you My son is coming with his gun to kill you. Patient has been non cooperative with meds, food, ADL care since yesterday. He/she is at risk for him/herself and others. 15 minutes safety check was initiated since last week due to safety concern and exit seeking. Assessment/Appearance: Verbally and physical aggressive to staff and at times to other residents, very delusional. Refused to eat or drink properly, appears weaker. Recommendations: (His/her) behavioral disturbance, increased agitation, can not be managed at the nursing home, sent to your facility for further evaluation and care Review of the hospital paperwork dated 10/10/23, indicated Resident #36's presenting problems were the following: *Homicidal Ideation, Increased Agitation, Medication Non-Compliance, Suicidality/Per Section 12 from (the facility) patient sent to ER (emergency room) due to SI/HI (suicidal and homicidal ideation) threats and agitation occurring in the context of medication refusal. Review of Resident #36's care plans failed to indicate a care plan was developed to address suicidal and/or homicidal ideation. During an interview on 2/08/24 at 11:13 A.M., Social Worker #1 said any resident who had displayed suicidal or homicidal ideation would require a care plan with interventions to address those concerns. Social Worker #1 said she is not the social worker for the floor Resident #36 resides on and the social worker for that floor would be responsible for making that care plan when the Resident returned from his/her hospitalization. Nurse #3 and Unit Manager #2 were interviewed on 2/08/24 at 12:54 P.M. During this interview, Nurse #3 said Resident #36 had a history of being very aggressive and assaultive with the nursing staff and said the Resident had to be involuntarily hospitalized for this behavior in the past. Unit Manager #2 said she would expect that any resident who had been hospitalized for suicidal or homicidal ideation would have a care plan developed for those concerns upon readmission to the facility. During an interview on 2/09/24 at 9:49 A.M., Social Worker #2 said she is Resident #36's social worker. Social Worker #2 said Resident #36 had been hospitalized last year with concerns of suicidal and homicidal ideation. Social Worker #2 was unaware Resident #36 did not have a care plan for suicidal/homicidal ideation. During an interview on 2/09/24 at 10:10 A.M., the Director of Nursing said nurses or social workers can initiate a care plan for suicidal or homicidal ideation and anyone with a history of suicidal or homicidal ideation should have a care plan for those concerns.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #86 was admitted to the facility in February 2021 with diagnoses that include but are not limited to fluid overload,...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #86 was admitted to the facility in February 2021 with diagnoses that include but are not limited to fluid overload, type 2 diabetes mellitus, end stage renal disease, dependence on renal dialysis and solitary pulmonary nodule. Review of Minimum Data Set (MDS) Assessment, dated 12/12/23, indicated a Brief Interview for Mental Status score of 15 out of 15, which indicated Resident #86 is cognitively intact. The MDS Assessment further indicated Resident #86 received dialysis. On 2/7/24 at 8:03 A.M., the surveyor observed Resident #86 sitting on the side of his/ her bed. Resident #86 had a left arm fistula (a connection made between an artery and a vein for dialysis access). The surveyor asked Resident #86 if he/she had any other dialysis access, and he/she said no. Review of Resident #86's care plan dated 2/8/21, indicated Resident #86 requires hemodialysis due to end stage renal disease. Interventions for the care plan included, location of access device: right chest tunnel catheter (a thin flexible hollow tube that is tunneled under the skin before entering a large vein), dated 2/8/2021. Review of physician's orders indicated an order to monitor left arm fistula for extreme bruising or swelling at the procedure site for unusual drainage or bleeding, dated 4/21/21. During an interview on 2/7/24 at 8:39 A.M., Nurse #5 said that Resident #86 has a fistula to his/ her left arm for dialysis access. Nurse #5 said that Resident # 86 has never had a right chest tunnel catheter and that he/ she was admitted to the facility with the fistula. During an interview on 2/8/24 at 1:05 P.M., the Director of Nurses said that she would expect that the comprehensive care plan be accurate as well as reviewed and updated at least quarterly. Based on observation, record review and interview the facility failed to revise care plans for two Residents (#77, #86), out of a total sample of 33 residents. Specifically, 1. the facility failed to revise Resident #77's care plan related to skin impairment and 2. the facility failed to revise the hemodialysis (process by which dissolved substances are removed from a patient's body by diffusion from one fluid compartment to another across a semipermeable membrane) care plan for Resident #86 to accurately depict his/her dialysis access site. Findings include: Review of the facility's policy, entitled Care Plan Guideline, dated as revised 8/18/2017 indicated the following: *Policy Statement. It is the policy of each nursing center to develop an individualized plan of care for each resident utilizing the information that is gathered from each assessment performed. A baseline care plan shall be developed within 24 hours of admission that addresses the immediate care needs of the resident. A comprehensive care plan will be developed utilizing and expanding upon the baseline care plan that encompasses all assessment data and analysis necessary to provide individual resident centered care. Guidelines. 4. The interdisciplinary team (IDT) is responsible for the implementation of the plan. 6. The IDT reviews each care plan on a quarterly interval at a minimum and updates the plan of care as necessary with any changes as they occur. 1. Resident #77 was admitted to the facility in March 2020 with diagnoses that include but not limited to aphasia following cerebral infarctions (stroke), cognitive communication deficit, weakness, hemiplegia, and hemiparesis following cerebral infarction affecting right dominant side. Review of Resident #77's Minimum Data Set (MDS) assessment dated [DATE], indicated staff assessed Resident #77 as having moderately impaired cognition, requires substantial/maximal assistance for to roll left and right, and requires substantial/maximal assistance to transfer from bed to chair. Review of the MDS assessments indicated the last two MDS assessments were conducted on 9/20/23 and 12/20/23. Review of Resident #77's physician's orders, indicated the following order dated 8/17/23: *Monitor wound/dressing left great toe every shift. Wound bed: O-Open, EX-Excoriated, SC-Scabbed, DI-Dressing Intact, [NAME]-Edges Approximated, G-Granulation, EP-Epithelialization, S-Slough, E-Eschar, P-Pink; SI-Skin Intact Review of Resident #77's care plan indicated a care plan dated 8/17/23, Resident has an actual impairment to skin integrity infection, (left great toenail) Goal: resident's skin injury of the left great toe will be healed by review date. Target date, 12/19/23. Review of the care plan indicated the care plan was not reviewed or revised in accordance with the MDS assessment dated [DATE]. During an interview on 2/07/24 at 8:14 A.M., Nurse #6 said Resident #77 does not have a wound or a dressing to his/her left great toe. Nurse #6 said the order to monitor the wound/dressing is active in the Treatment Administration Sheet (TAR) but there is nothing there to monitor. On 2/07/24 at 8:18 A.M., Resident #77's feet were observed by Nurse #6 and the surveyor. No wound or dressing was present on Resident #77's left great toe. During an interview on 2/08/24 at 9:23 A.M., Unit Manger #3 said there is no current focus or issues with Resident #77's left great toe and the care plan for actual skin impairment and orders need do not need to be in place. Unit Manger #3 said care plans are to be reviewed and revised at least quarterly and as changes in the plan of care occur. During an interview on 2/08/24 at 12:49 P.M., the Director of Nursing (DON) said care plans are reviewed as a team and should be reviewed, updated, and revised at least quarterly and when there is a change in the plan of care. The DON said if an actual skin impairment has resolved the order and care plan should be resolved too.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide an activities program to meet the needs of o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide an activities program to meet the needs of one Resident (#9) out of a total sample of 33 residents. Findings include: Resident #9 was admitted to the facility in 2018 with diagnoses including dementia, stroke, muscle weakness and dysphagia. Review of Resident #9's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 7 out of a possible 15, which indicated he/she had severe cognitive impairment. Section F of the MDS indicated it was very important for Resident #9 to have the newspaper, listen to music, keep up with news, be around animals, and do his/her favorite activities. The activities listed on the activity calendar on 2/6/23 were coffee lover, relaxing music, cooking group, and move to the music. Resident #9 was not observed participating in any of the listed activities on 2/6/23 and was not observed to leave his/her room or have a one-on-one visit. The activities listed on the activity calendar on 2/7/23 were coffee time, relaxing music, jewelry crafts, chapel, graceful vitality club, and Mardi Gras mask making. Resident #9 was not observed participating in any of the listed activities on 2/7/23 and was not observed to leave his/her room or have a one-on-one visit. The activities listed on the activity calendar on 2/8/23 were I love coffee, relaxing music, high low card game, move to the music and bingo. Resident #9 was not observed participating in any of the listed activities on 2/8/23 and was not observed to leave his/her room or have a one-on-one visit. Throughout all survey days, no independent leisure activity materials were observed in Resident #9's room. Review of Resident #9's activity care plan indicated the following interventions: *Periodically schedule 1:1 visits to provide regular social and cognitive stimulation. Offer invite to programs related to interest. *Provide a variety of materials to choose from to encourage independent leisure. *Support and encourage independent activities, assist when appropriate during activities. Review of Resident #9's medical record failed to include any activity assessments. Review of the last activity note dated 11/22/23 indicated Resident #9 spends most of his/her time in his/her room with leisure materials and has room visits offered. The note also indicated staff is expected to invite and encourage the Resident to attend group programs and leisure materials should be offered. During an interview on 2/09/24 at 11:02 A.M., the Activities Director said she has enough staff that activities can run 7 days a week and she has one staff member specifically assigned to the 3rd floor. The Activity Director said she makes the activity calendar based on the residents' preferences and ideas. She said she is responsible for completing quarterly notes on residents, however, does not need to complete annual activity assessments. The Activity Director said group activities are held both on and off the floor and those residents who wish to attend are assisted by staff to the activities. The Activities Director said one-on-one visits are completed for the residents who don't leave their rooms and these visits would include hand massage, talking, reading a book or other sensory activities. The Activities Director said attendance logs are kept for the one-on-one visits and general activity participation. The Activities Director said the activity staff member that was scheduled to work on Resident #9's floor was out sick one day this week and the nursing assistants are expected to help run activities on days when the activity staff are unavailable. The Activities Director said Resident #9 enjoys watching television and getting manicures. The surveyor and Activities Director reviewed Resident #9's activity attendance sheet for one-on-one visits for the month of February 2024 which was blank, indicating he/she had not had any one-on-one visits yet this month. The Activities Director was unaware Resident #9 had not participated in any activities or one-on-one visits during the survey dated. During an interview on 2/09/24 at 11:41 A.M., the Administrator observed Resident #9's blank attendance sheet said she expects the calendar to be followed as written.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of facility policy titled, Positioning Guideline, dated 9/25/20, indicated that positioning is critical for a resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of facility policy titled, Positioning Guideline, dated 9/25/20, indicated that positioning is critical for a resident who is immobile or dependent upon staff for positioning. Resident #20 was admitted to the facility in August 2023 with diagnoses including, but not limited to dementia, type 2 diabetes mellitus, dysphagia, and adult failure to thrive. Review of Minimum Data Set (MDS) assessment dated [DATE] indicated a Brief Interview for Mental Status (BIMS) score of 4 out of 15 indicating that Resident #20 has severe cognitive impairment. The MDS further indicated that Resident #20 required set up and clean up assistance for meals. Review of Resident #20's active physician orders indicated out of bed for all meals, must be sitting in an upright position for all meals, dated 8/18/23. Review of Resident #20's care plan indicated for eating that he/she should be positioned upright at a 90 degree angle, dated 11/23/2020. Review of nursing progress notes dated from 1/25/24 to 2/7/24 did not indicate that Resident #20 had refused to get out of bed for any meals. During the survey the following observations were made by the surveyor: On 2/6/24 at 8:18 A.M., the surveyor observed Resident #20 in bed at an approximately a 45-degree angle, which was not an upright position, and sliding down in the bed with the breakfast tray set up in front of him/her. Resident #20 was observed yelling into the hallway for help and asking to be sat up in bed. Resident #20 was eating his/her breakfast. A speech therapist and a Certified Nursing Assistant (CNA) went in to assist Resident #20 with positioning. On 2/7/24 at 8:13 A.M., the surveyor observed Resident #20 in bed. The head of the bed was elevated to approximately 45 degrees. Resident #20 was eating breakfast. On 2/8/24 at 8:22 A.M., the surveyor observed Resident #20 sleeping in his/her bed. The head of the bed was elevated to approximately 45 degrees and Resident #20 was leaning to the left. Resident #20's breakfast tray was set up in front of him/her on the over bed table. The breakfast meal was untouched. On 2/8/24 at 8:27 A.M., a nurse went into Resident #20's room and told him/ her that their meal was there. The nurse did not provide assistance or encouragement to Resident #20. The nurse covered the breakfast meal, leaving it in front of Resident #20, then walked out of the room. During an interview on 2/8/24 at 8:24 A.M., Nurse #5 said that Resident #20 refuses to get out of bed for breakfast, so staff let her eat in bed. The surveyor and Nurse #5 observed Resident #20 in his/her bed and Nurse #5 said that he/she is not in an upright position and would not be safe to eat. During an interview on 2/8/24 at 8:37 A.M., CNA #6 said that she was assigned to care for Resident #20 this morning. CNA #6 said that she is aware that Resident #20 should be up in his/her chair for all meals. CNA #6 said that Resident #20 requires two staff members to get out of bed, so she had not been able to get him/her up yet. The surveyor asked CNA #6 if Resident #20 had refused to get out of bed this morning and she said no. The surveyor and CNA #6 observed Resident #20 in his/her bed with the breakfast meal set up on his/her over bed table. CNA #6 said that Resident #20 was not in a safe position to eat. During an interview on 2/8/24 at 8:48 A.M., Unit Manager #3 said that if Resident #20 does not get out of bed for meals, she would expect that he/she would be set up to safely eat at a 90-degree angle. The Surveyor and Unit Manager #3 observed Resident #20 in his/her bed at an approximately 45- degree angle with his/her meal set up in front of them, and Unit Manager #3 said that Resident #20 was not in a safe position to eat his/her meal. During an interview on 2/8/24 at 1:05 P.M., the Director of Nurses said that she would expect Resident #20 to be out of bed for all meals per physician's orders and sitting up at a 90-degree angle. Based on observations, policy review, interviews, and records reviewed for two Residents (#104 and #20), out of 33 total sampled residents, the facility failed to ensure that residents received treatment and care in accordance with professional standards of practice. Specifically, the facility failed to 1.) obtain a physician order to treat a wound for Resident #104 and 2.) follow physician's orders to ensure safe positioning during meals for Resident #20. Findings include: Review of the facility policy titled 'Wound Care Guidelines', dated 7/17/22, indicated, but was not limited to: 1. Verify that there is a physician's order for this procedure. 1.) Resident #104 was admitted to the facility in January 2024 with diagnoses including dementia and hypertension. Review of the most recent Minimum Data Set (MDS) assessment, dated 1/30/24, indicated that Resident #104 had moderate cognitive impairment as evidenced by a Brief Interview of Mental Status (BIMS) score of 10 out of 15. On 2/6/24 at 7:55 A.M. and 2/7/24 at 10:21 A.M., the surveyor observed a square white dressing approximately 2 inches wide by 2 inches long on Resident #104's right forearm, dated 2/1/24. Review of Resident #104's physician's orders failed to indicate an order was obtained for a dressing for the Resident's right forearm. Review of Resident #104's skin observation, dated 1/31/24, indicated the Resident's skin was intact. Review of Resident #104's skilled nursing documentation, dated 2/1, 2/3, 2/5, 2/6, indicated wound care/dressing is not a skilled service being provided. Review of Resident #104's medical record fail to indicate the application or indication for the dressing on Resident #104's right forearm. Review of Resident #104's plan of care related to skin integrity, dated 1/24/24, indicated: -Goal: the skin will remain intact. -Weekly skin checks and report any new areas the the DON and MD/NP (doctor of medicine/nurse practitioner). During an interview on 2/6/24 at 7:55 A.M., Resident #104 said the dressing on his/her right arm might be from when they took the needle out of his/her arm, but he/she wasn't sure. Resident #104 said the nurse doesn't check on it and doesn't think the nurse even knows it's there. During an interview on 2/7/24 at 2:05 P.M., Unit Manager #1 said a physician's order is required for every dressing. Unit Manager #1 said she was unaware there was a dressing on Resident #104's right forearm or why it would be there. At this time, Unit Manager #1 went to Resident #104's room with the surveyor to visualize Resident #104's right forearm. Resident #104 said she removed it this morning because no one knew it was there. There was one flat darkened pea sized discoloration where the dressing had been. Unit Manager #1 said there was no physician's order for a dressing on Resident #104's right forearm. During an interview on 2/9/24 at 9:20 A.M., the Director of Nursing (DON) said any wound requires a physician's order for a dressing application. The DON said an order should have been obtained to apply a dressing if one was required.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to implement treatment recommendations related to pressure ulcers for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to implement treatment recommendations related to pressure ulcers for one Resident (#9) out of a total of 33 sampled Residents. Findings include: Review of the facility's Wound Care Guidelines, dated 8/17/22, did not indicate a methods or means for staff to implement treatment recommendations made by the Wound Physician. Resident #9 was admitted to the facility in August 2018 with diagnoses including vascular dementia and peripheral vascular disease. Review of his/her most Minimum Data Set assessment dated [DATE] indicated he/she is severely cognitively impaired and requires assistance with activities of daily living. Review of Resident #9's clinical record indicated he/she developed a stage III sacral pressure ulcer while hospitalized in December 2023 which was being monitored by the Wound Physician. Review of the Wound Physician's notes dated 1/4/24, 1/11/24, 1/25/24, 2/1/24 indicated the following treatment recommendation: Silver sulfadiazine, apply twice daily for 30 days. Review of Resident #9's Treatment Administration Records for January 2024 and February 2024 indicated that Resident #9 was receiving the treatment only once daily, not twice as recommended by the Wound Physician. During an interview on 2/9/23 at approximately 11:00 A.M., Unit Manager #2 said that she did not know why Resident #9's wound treatment was not administered twice daily as recommended by the wound physician.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to maintain acceptable parameters of nutritional status...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to maintain acceptable parameters of nutritional status for 1 Resident (#86) out of a total sample of 33 residents. Specifically, the facility failed to maintain a 1,000 milliliter (ml) fluid restriction per the physician's orders for Resident #86. Findings include: Review of the facility policy, titled Fluid Restriction Guideline, revised 2/16/18, indicated a fluid restriction is ordered by a physician or nurse practitioner for residents who have fluid intake concerns related to congestive heart failure, acute/ chronic renal failure, edema or ascites. Further review of the policy indicated that the physician should be made aware of fluid restriction non- compliance. The facility policy further indicated that the dietary department should be notified when a resident is placed on a fluid restriction and the licensed nurse will total all fluids at the end of each 8-hour shift. The 3-11 shift nurse will total all fluid intake and record the 24-hour total. The unit manager will evaluate daily totals for variance from identified fluid goals or restrictions and notify the physician and the registered dietician accordingly. Resident #86 was admitted to the facility in February 2021 with diagnoses that include but are not limited to fluid overload, type 2 diabetes mellitus, end stage renal disease, dependence on renal dialysis and solitary pulmonary nodule. Review of Minimum Data Set (MDS) Assessment, dated 12/12/23, indicated a Brief Interview for Mental Status score of 15 out of 15, indicating that Resident #86 is cognitively intact. The MDS Assessment further indicated that Resident #86 received dialysis and that he/she is on a therapeutic diet. On 2/8/24 at 10:48 A.M., the surveyor observed Resident #86 eating his/her breakfast. The breakfast tray included an 8-ounce cup of tea, an 8- ounce carton of milk and an 8- ounce Nepro (dialysis nutritional supplement) shake. Also observed on the tray was a cup of water provided by nursing for medication pass which was approximately 2 ounces. Review of the diet slip on Resident #86 breakfast tray did not indicate that he/she was on a fluid restriction. Review of active physician's orders indicated that Resident #86 had the following order, 1,000 ml fluid restriction over 24 hours. 11-7 total allowed 100 ml, 7-3 total allowed 620 ml, 3-11 total allowed 280 ml, dated 12/15/21. Review of physician's orders also indicated orders for a Nepro shake once daily, dated 12/16/23 and Mighty shakes (a nutritional supplement) twice daily, dated 1/24/23. Review of the February 2024 Medication Administration Record (MAR) indicated the following Resident #86's fluid intake totals: 2/1/24 indicated that 1,140 ml were consumed. 2/2/24 indicated that 1,200 ml were consumed. 2/3/24 indicated that 1,200 ml were consumed. 2/4/24 indicated that 1,200 ml were consumed. 2/5/24 indicated that 2,080 ml were consumed. 2/6/24 indicated that 1,200 ml were consumed. Review of the January 2024 MAR indicated that 17 out of 31 days, Resident #86 consumed greater than the 1,000 ml fluid restriction for a 24-hour period. Review of Resident #86's care plans failed to indicate that he/she is on a fluid restriction. Review of Resident #86's Nutrition/ Hydration assessment dated [DATE] completed by the Registered Dietician (RD) failed to indicate that Resident #86 was on a fluid restriction. During an interview on 2/7/24 at 11:24 A.M., Nurse #5 said Resident #86 is on a fluid restriction and is allowed to have 720 ml on her shift. Nurse #5 said that Resident #86 also has a physician order for nutritional supplements that is included in part of the fluid restriction. During an interview on 2/7/24 at 12:03 P.M., Unit Manager #3 said that Resident #86 is on a 1,000 ml fluid restriction. Unit Manager #3 said that the fluid restriction should be indicated on meal tickets from the kitchen. Unit Manager #3 said that the Registered Dietician reviews orders and should also be aware of restrictions. When asked, Unit Manager #3 said the facility has no process for totaling intakes over a 24- hour period to ensure that the restriction is maintained. The surveyor and Unit Manager #3 reviewed the February MAR and daily 24- hour intakes that were over 1,000 ml. Unit Manager #3 said she would expect that all nurses are following physician's orders for restriction of fluids and that if Resident #86 consumed more than 1,000 ml in a 24-hour period that a physician would be notified due to risk for fluid overload. During an interview on 2/8/24 at 9:12 A.M., the surveyor reviewed the meal ticket with the Registered Dietician (RD) who said that the meal ticket did not indicate that Resident #86 was on a fluid restriction. The RD said that if a resident were on a fluid restriction, she would document it in her assessment. When asked if she knew Resident #86 was on a fluid restriction, she said she would need to check her notes and follow up. During an interview on 2/8/24 at 10:48 A.M., Resident #86 said that he/she was aware that he/she was on a fluid restriction but did not know how much the restriction was. Resident #86 said he/she did not know they needed to report everything consumed to nursing staff. Nurse #5 was present for the interview and assisted with translation. Resident #86 had completed his/her meal, and Nurse #5 with surveyor present totaled the fluids consumed with the breakfast meal. Resident #86 had consumed a Nepro Shake (240 ml), tea (240 ml), approximately half of a carton of milk (120ml), and a small cup of water with pills (approximately 60 ml) for a total of 660 ml with breakfast. The amount of 660 ml exceeds the amount of fluids Resident #86 can consume per the physician's order of a total of 620 ml on the 7:00 A.M.-3:00 P.M. shift. During an interview on 2/8/24 at 10:53 A.M., CNA #5 said Resident #86 loves juice and keeps a lot of juice in his/ her room. When asked if Resident #86 can access the juice in his/ her room independently she said yes. CNA #5 said that Resident #86 does not report to staff if he/she drinks liquids that were not provided by staff. During a follow- up interview on 2/8/24 at 11:29 A.M., the RD said that the kitchen was not aware of Resident #86's fluid restriction. The RD also said that she was not aware of Resident #86's physician's order for a fluid restriction. During an interview on 2/8/24 at 1:09 P.M., the Director of Nurses (DON) said nursing should be accessing and totaling daily intakes of a resident on a fluid restriction. The DON said she would expect that the fluid restriction be maintained per physician's orders due to the diagnosis of fluid overload.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

Based on observation, interview, policy review, and record review, the facility failed to ensure staff provided appropriate care and services for one Resident (#91) with a gastrostomy tube (a tube tha...

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Based on observation, interview, policy review, and record review, the facility failed to ensure staff provided appropriate care and services for one Resident (#91) with a gastrostomy tube (a tube that is placed directly into the stomach through an abdominal incision for administration of nutrition, fluids, and medication), out of 33 sampled residents. Specifically, the facility failed to follow physician orders for accurate rate of administration of tube feeding for Resident #91. Findings include: Review of the facility policy titled 'Enteral Feeding Guideline', dated January 2020, indicated, but was not limited to: -Preventing errors in administration 5. Check the enteral nutrition label against the order before administration. Check the following information: rate of administration (ml/hour) (milliliters/hour). Resident #91 was admitted to the facility in November 2023 with diagnoses including atrial fibrillation (an irregular heart rhythm) and a stroke with left-sided hemiplegia (paralysis on the left side of the body). Review of the most recent Minimum Data Set (MDS) assessment, dated 11/16/23, indicated that Resident #91 had severe cognitive impairment as evidenced by a Brief Interview for Mental Status (BIMS) score of 0 out of 15. On 2/6/24 at 9:36 A.M., 2/6/24 at 2:20 P.M., 2/7/24 at 6:52 A.M., and 2/7/24 at 2:32 P.M. the surveyor observed Resident #91 receiving his/her tube feeding (glucerna 1.5) with pump running at 70 ml/hr. Review of Resident #91's active physician's order, dated 12/22/23, indicated: -Enteral Feed Order, every shift, glucerna 1.5 @ 60 ml/hr continuously. Review of Resident #91's plan of care related to malnutrition, dated 12/27/23, indicated: -Provide tube feeding diet as ordered: glucerna 1/5 @ 60 ml/hr x 24 hours. Review of Resident #91's medication administration record (MAR), dated 2/6/24 and 2/7/24, indicated nursing had administered glucerna 1.5 at 60 ml/hr each shift. Review of physician progress note, dated 2/6/24, indicated Resident #91 continues to receive tube feeding at 60 ml/hr. Review of nurses note, dated 2/6/24, indicated Resident #91 continued on glucerna 1.5 at 60 ml/hr. During an interview on 2/9/24 at 11:44 A.M., Unit Manager #1 said Resident #91 had an order for the tube feeding to be run at 60 ml/hr. Unit Manager #1 said the tube feeding should have been running at 60 ml/hr (not 70 ml/hr) and should have been clarified or changed. Unit Manager #1 said the nurse should check the tube feeding rate of administration every shift. During an interview on 2/9/24 at 12:15 P.M., Nurse #2 said Resident #91's tube feeding was ordered to run at 60 ml/hr continuously on 2/6/24 and 2/7/24. Nurse #2 said the tube feeding administration rate should be checked every shift. During an interview on 2/9/24 at 12:27 P.M., the Director of Nursing (DON) said if the resident had an order in the medication administration record for glucerna 1.5 at 60 ml/hr the tube feeding should not have been running at 70 ml/hr.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

2. Review of facility policy titled Oxygen Administration, dated June 13, 2017, indicated to verify that there is a physician's order for procedure. Resident #86 was admitted to the facility in Febru...

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2. Review of facility policy titled Oxygen Administration, dated June 13, 2017, indicated to verify that there is a physician's order for procedure. Resident #86 was admitted to the facility in February 2021 with diagnoses that include but are not limited to fluid overload, type 2 diabetes mellitus, end stage renal disease, dependence on renal dialysis and solitary pulmonary nodule. Review of Minimum Data Set assessment, dated 12/12/23, indicated a Brief Interview for Mental Status score of 15 out of 15, indicating that Resident #86 is cognitively intact. During the survey the following observations were made by the surveyor: On 2/06/24 at 9:16 A.M., the surveyor observed Resident #86 sleeping in his/her bed. The oxygen concentrator was observed in the corner of Resident #86's room with no nasal cannula (tubing that administers oxygen) attached, the concentrator was in the off position. On 2/06/24 at 9:46 A.M., the surveyor observed Resident #86 sleeping in his/her bed. Resident #86 was not utilizing oxygen. On 2/07/24 at 8:01 A.M., the surveyor observed Resident # 86 sitting on the edge of his/her bed getting ready for an appointment. Resident #86 was not utilizing oxygen. The oxygen concentrator was observed in the corner of Resident #86's room with no nasal cannula attached, and the concentrator was in the off position. On 02/07/24 at 9:11 A.M., the surveyor observed Resident # 86 leaving for his/her dialysis appointment. Resident #86 was in a wheelchair, and he/she did not have oxygen applied. There was no portable oxygen tank on his/her wheelchair. Review of physician's orders indicated an order for Oxygen at 2 liters via nasal cannula, dated 1/6/24. Review of January 2024 and February 2024 Treatment Administration Record (TAR) indicated that oxygen was applied every day since the date of the physician's order on 1/6/24. During an interview on 2/7/24 at 11:22 A.M., Nurse #5 said the oxygen order for Resident #86 is as needed and that it was ordered about a month ago when he/she had pneumonia. Nurse #5 and the surveyor reviewed Resident #86's physician order together and Nurse #5 said the order is for continuous oxygen and not for oxygen to be used on an as needed basis. Nurse #5 said that staff should be administering oxygen continuously per physician's orders. Nurse #5 said that Resident #86 has not been using the oxygen. During an interview on 2/7/23 at 12:14 P.M., Unit Manager #3 said that Resident #86 has an oxygen concentrator in his/her room but only uses it as needed. The surveyor and Unit Manager #3 reviewed Resident #86's physician order for oxygen and Unit Manager #3 said that it was not an as needed order. Unit Manager #3 said that she would expect that if nurses signing are signing off the oxygen order as completed, that they would be administering oxygen to Resident #86 During an interview on 2/8/24 at 1:14 P.M., the Director of Nurses said that she would expect that if nurses are signing off on a physician's order, that they are following through with the order. Based on observations, policy review, interviews, and records reviewed the facility failed to provide respiratory care services in accordance with professional standards of practice for two Residents (#88 and #86), out of a total of 33 sampled residents. Specifically, the facility failed to 1. follow physician's orders for oxygen management and change oxygen tubing that was left on floor for one Resident (#88) and 2. Ensure that oxygen was administered per physician's orders for one Resident (#86). Findings include: Review of the facility policy titled 'Oxygen Administration', revised 6/8/21, indicated, but was not limited to: -Preparation 1. Verify that there is a physician's order for the procedure. Review the physician's orders or facility protocol for oxygen administration. -Steps in the Procedure 10. Adjust the oxygen delivery device so that it is comfortable for the resident and the proper flow of oxygen is being administered. 1. Resident #88 was admitted to the facility in January 2024 with diagnoses including respiratory failure and chronic obstructive pulmonary disease (a lung disease causing restricted airflow). Review of the most recent Minimum Data Set (MDS) assessment, 1/15/24, indicated that Resident #88 had moderate cognitive impairment as evidenced by a Brief Interview for Mental Status (BIMS) score of 9 out of 15. This MDS also indicated Resident #88 was dependent on staff for transfers. Review of Resident #88's active physician orders, dated 2/7/24, indicated: -Oxygen at 2.5L (liters) per nc (nasal cannula) every shift, initiated 1/11/24. Review of Resident #88's medication administration record (MAR), dated 2/4/24 to 7-3 shift of 2/7/24, indicated that the Resident was administered oxygen at 2.5 liters per minute (lpm) by nasal cannula each shift. a.) On 2/6/24 at 9:28 A.M., the surveyor observed Resident #88 in bed without oxygen on. There was an oxygen concentrator (a medical device that delivers oxygen) in the room. There was no oxygen tubing attached to the oxygen concentrator or noted in the room. Resident #88 said he/she wasn't sure why that was in there. Resident #88 said he/she used it in the distant past, but had not used oxygen since before he/she came back from the hospital 2/4/24. On 2/7/24 at 9:59 A.M., Resident #88 was observed in bed wearing oxygen which was running at 2 lpm. Resident #88 reported difficulty breathing to surveyor, who immediately notified Nurse #2. On 2/7/24 at 10:01 A.M., Nurse #2 and Unit Manager #1 entered Resident #88's room. Resident #88 said he/she was having difficulty breathing. Nurse #2 and Unit Manager #1 elevated the head of his bed, checked his oxygen level (98%, which is within normal limits), and Nurse #1 said she would check to see if he/she had an order for an as needed inhaler. Nurse #2 and Unit Manager #1 did not change the oxygen flow rate. On 2/7/24 at 10:10 A.M., Nurse #2 said Resident #88 does not have an order for an as needed inhaler, but she was going to call the doctor to report Resident #88's difficulty breathing. Nurse #2 said Resident #88 should wear oxygen at all times and if refused it should be documented in the MAR or in a nursing note. During an interview on 2/7/24 at 11:05 A.M., Nurse #2 said when she checked Resident #88's oxygen level this morning he/she was on 2 lpm. During an interview on 2/7/24 at 10:22 A.M., Unit Manager #1 said Resident #88 is on continuous oxygen, but they are titrating the oxygen flow fate as tolerated. Unit Manager #1 said a physician's order is needed to titrate oxygen flow rate. Unit Manager #1 said the oxygen flow rate must match the physicians order, and that it cannot be at a lower rate without a physician's order. Unit Manager #1 said Resident #88 had a history of refusing oxygen, but was compliant since he/she was readmitted from the hospital 2/4/24. Unit manager #1 said if Resident #88 refused oxygen it should be documented in the MAR or a nursing note. Unit Manager #1 and surveyor observed oxygen concentrator. Unit Manager #1 said it was set at 2 lpm, but it should be at 2.5 lpm. Review of medication administration record and nursing notes from 2/4/24 to 2/7/24 failed to indicate Resident #88 refused to wear oxygen. During an interview on 2/7/24 at 10:46 A.M., Unit Manager #1 said the oxygen flow rate should be checked every shift by the nurse. Unit Manager #1 said Resident #88 does not have an order to titrate the oxygen flow rate or to be on room air. Unit Manager #1 said Resident #88 should receive 2.5 lpm based on the active physician's order, and should not be titrated down to room air or on 2 lpm of oxygen without a clarified physician's order. During an interview on 2/7/24 at 12:01 P.M., the Director of Nursing (DON) said the nurse should check oxygen flow rate every shift. The DON said the oxygen flow rate should match the physician's order. The DON said the oxygen flow rate cannot be titrated down without a physician's order. b.) On 2/7/24 at 2:40 P.M., Resident #88 was observed to be coming out of the bathroom with Certified Nurse Assistant (CNA) #3 and CNA #4 not wearing oxygen. The oxygen tubing was in a pile on the floor with the prongs of the nasal cannula directly touching the floor. CNA #3 picked the oxygen tubing off the floor and placed the nasal cannula into Resident #88's nostrils. During an interview on 2/7/24 at 2:45 P.M., CNA #3 and CNA #4 said if oxygen tubing is on the ground it should not be reapplied to the Resident, but instead should be replaced with new oxygen tubing. During an interview on 2/7/24 at 2:51 P.M., Nurse #2 said if oxygen tubing is on the ground it should not be reapplied to the Resident because it is dirty and could cause an infection. During an interview on 2/9/24 at 7:43 A.M., Unit Manager #1 said if oxygen tubing is on the ground it should not be reapplied to the Resident, but instead should be replaced with new oxygen tubing. During an interview on 2/9/24 at 9:20 A.M., the DON said Resident #88's oxygen tubing should have been placed in a bag if not in use. The DON said if oxygen tubing was found on the floor, staff should have replaced it with new oxygen tubing.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to ensure that the bed rail was implemented in accordance ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to ensure that the bed rail was implemented in accordance with the bed rail assessment, and that a physician's order was obtained for the use of the bed rail, for one Resident (#77)out of a total sample of 33 residents. Findings include: Review of the facility's policy, titled Bed Rail Use Guideline, with a revision date of April 7, 2021, indicated the following: Policy Statement: It is the policy of this center to ensure residents attain and maintain the highest practical level of well-being and are free from restraints. Each resident is evaluated for functional status on admission, readmission, with significant change, annually and as needed. Bed rails may be used by a resident to assist with their bed mobility in accordance with individual facility interdisciplinary recommendation after less restrictive alternatives have been documented as being trialed and failed on the residence plan of care. Bed rails will only be provided when there is resident/ responsible party agreement evidenced by informed consent and a physician's order that includes the medical justification for the use of the device. Partial bed rails will not interfere with the resident's ability to egress from the bed surface. Partial bed rails will be analyzed for safety and prevention of entrapment utilizing the guidelines of the US food and drug administration for the prevention of entrapment hospital bed system dimensional assessment guidance to reduce entrapment issued March 10th, 2006. Further, review of the policy indicated at 6. The facility will ensure the correct installation, use, and maintenance of bed rails according to manufacturer guidelines. Resident #77 was admitted to the facility in March 2020 and has diagnoses that include but not limited to aphasia following cerebral infarctions (stroke), cognitive communication deficit, weakness, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side. Review of Resident #77's Minimum Data Set (MDS) assessment dated [DATE] indicated staff assessed Resident #77 as having moderately impaired cognition, requires substantial/maximal assistance for to roll left and right, and requires substantial/maximal assistance to transfer from bed to chair. During the survey the following observations were made: -On 2/06/24 at 7:43 A.M., Resident #77 was in his/her bed with bed rails on both the left and right side of the bed positioned in the middle on the left and right side. Resident #77 made eye contact but did not respond verbally. -On 2/06/24 9:16 A.M., Resident #77 was sitting up in his/her bed with left and right bed rails, positioned in the middle of the bed. Review of Resident #77's physician's order summary report failed to indicate a physician's order for bed side rails, including medical justification. Review of Resident # 77's medical record indicated the following: -NSG-Bed Rail Assessments, dated 9/19/23 and 12/18/23 indicated: Recommended Use, Bed rail(s) are recommended at all times when resident in in bed, 2. ¼ partial rail, 1. Left upper, 2. Right upper. Review of Resident #77's Activities of Daily Living Care Plan, indicated an intervention- Side Rails: (Specify) ¼ rails up when in bed. Monitor safety dated 12/2/2020. On 2/6/24 at 4:26 P. M., Resident #77 was lying flat in bed with bed rails up on the right and left side of his/her bed positioned at the middle of the bed and not observed to be the length of ¼ rails, nor positioned on the left and right upper (side of bed). , On 2/07/24 at 11:39 A.M., Resident #77 was observed resting in bed flat, with bed rails positioned on left and right side greater than ¼ in length and positioned in the middle and not on the upper left or right. On 2/7/24 at 3:54 P.M., Resident #77 was observed in bed, using the control to raise and lower the bed. The bed rails were positioned on the left and right side in the middle of the bed, and not in accordance with the bed rail assessment of being ¼ bed rails, upper left and right. During an interview 2/7/24 11:40 A.M., CNA #8 said Resident #77 requires care for care and positioning and he/she will use the bed rails for support. CNA #8 said the bed rails have been in the same position as they are now. During an interview on 2/7/24 at 4:00 P.M., Nurse #7 said residents are assessed on admission for bed rails including risk for restraint and said that the use of bed rails requires consent. Nurse #7 said she was not sure if the use of bed rails needed a physician's order or needed to be on a care plan. Nurse #7 said a 1/4 bed rail upper left and upper right would be closer to the top of the bed. Nurse #7 and the surveyor observed Resident #77's bed rails. Nurse #7 said Resident's #77's bed rails (left and right) look more like a 1/2 bed rails and are in the middle of the bed. Nurse #7 Resident #77 is unable to get out of bed, and that the bed rail should be in place per the assessment. During an interview on 2/8/24 at 8:56 A.M., and 9:16 A.M., Unit Manager #3 said the use of bed rails is assessed, care planned and requires consent. Unit Manger #3 said she was not sure if a physician's order was required.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0745 (Tag F0745)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to provide medically-related social services to attain or maintain t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to provide medically-related social services to attain or maintain the highest practicable mental and psychosocial well-being for one Resident (#36) out of a total sample of 33 residents. Specifically, the facility social workers failed to provide support and non-pharmacological interventions to Resident #36 as he/she had increasing behaviors and psychological distress leading to two involuntary hospitalizations for psychiatric concerns. Findings include: Resident #36 was admitted to the facility in December 2021 with diagnoses including major depression and dementia. Review of Resident #36's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 9 out of a possible 15, which indicated he/she had moderate cognitive impairment. During an interview on 2/09/24 at 8:51 A.M., Resident #36 said he/she has been feeling frustrated for a long time and is sad that he/she cannot leave the facility. Resident #36 said he/she would be willing to talk to someone about his/her problems if it would help. Review of Resident #36's medical record indicated the following nursing notes: *8/20/23: family visited and took resident downstairs; At about 1615; resident was noted to be combative; (he/she) was observed to be walking unassisted from this room to the end of the east side hallway; (he/she) went to door of the physician's office and demanded that staff open the door; (he/she) was redirected with effect; resident was encouraged to sit on his wheelchair, (he/she) refused; (he/she) kept on demanding that that staff unlock the doctor's office. staff stayed with (him/her), 20 minutes later, resident sat on (he/she) wheelchair, (he/she) was wheeled to (he/she)room; while in (he/she) room, resident continued to be combative and acting outside (he/she) baseline; staff stayed with (him/her); (he/she) bed was in low position and (he/she) call light within reach; (he/she) ate 50% OF (he/she) DINNER; resident continued to be combative with ADL care; but (he/she) took his medication; staff continued to watch (him/her). *8/21/23: Report from 3-11 shift that (he/she) was belligerent after (he/she) was taken down stair of his family. On my head count (he/she) was still aggressive & verbally abusive calling 'F'. Redirected with some effect. *8/23/23: resident went from bed to floor; (he/she) refused to be moved from the floor to the bed or to (his/her) chair; resident is very combative, verbally and physically abusive; Dr. office notified; family notified. DON notified; will pass on to shift report for resident be booked for a psyche consult; Resident refused skin check and assessment; refused for the CNA to get (him/her) up; very combative with care. Waiting for PT to assist nursing with transfer. *8/23/23: at 8am facility nurses updated this writer resident refused to get off the floor upon assessment resident found on floor on (his/her) buttocks, this writer ADON and rehab assisted resident off floor to wheelchair, a skin assessment completed and no noted injuries, no redness no bruises, resident noted to be incontinent of urine. resident denied pain/discomfort. resident provided a shower, MD/NP notified, placed in book to be seen by Psych, family notified continue to monitor. *8/25/23: Resident placed self on floor, staff present at time. Refused to be helped back into wheelchair. Resident stayed on floor for 40 mins. DON and ADON able to get resident up back into chair without difficulty. HCP aware. Behavior is care planned. Resident irritable and verbally aggressive but was able to deescalate an hour later. *8/26/23: Some behavior issue at the beginning of the shift, refusing ADL care, verbally abusive, using derogatory, redirected with short effect. Just before lunch, allowed nurse and care give to provide care, still resistive. Per roommate, patient never went to bed last night, at this, patient is taking a nap. *9/3/23: Alert, verbal, to baseline. Refused to go bed on 3-11 shift in (his/her) wheelchair in-front of the nurses station. (He/she) was tried several times to be assisted to (his/her) bed but being verbally abusive with ' I will kill you' remark on the staff. After 2 AM (he/she) was falling asleep on (his/her) chair, & was physically wheeled to (his/her) room in order for to be changed & to go bed. (He/she) continues (his/her) verbal assault on the staff, was very soiled both (his/her) perineal in being red in which we can't put some barrier Creme this time secondary to (his/her) belligerent behavior. Went there several time for safety check, then about 3:30 AM found (him/her) sitting on (his/her) bedside with only (his/her) brief, offered to dressed but refused, also throw all (his/her) bedding onto the floor. This morning several attempt to give (his/her) med but continue to refused & verbally abusive, At one point ' you go home to china & you to [NAME]'. Safety maintained, no S/S of pain on assessment, continue plan of care. *9/3/23: Resident was combative and refused his dinner and medication; Dr. office notified because resident is on Xarelto 20 mg; refused Xarelto x3 attempts. On call provider said she will pass this information along to her team. No new order; Resident refused nurse to take (his/her) V/S; no noted respiratory distress; lying quietly in bed with eyes closed; bed in low position; call light within reach. *9/7: Alert, verbal to baseline. Resident had refused 3-11 shift care. (He/she) very belligerent not cooperative with safety. After 3-11 left, passing by saw (him/her) walking & noticed to be very unsteady, try to come & assist him he was equip with a wheelchair foot rest & swing at me like playing golf. (He/she) also continues to verbal abuse/assault to the staff curing on the staff big 'F' B' & telling staff to go home to [NAME] & to China. Went later with other staff & (he/she) barricaded the door & went to the bathroom doo (sic) instead, as we enter the also found (him/her) a weapon of that footrest & some water bottle to throw on to us the staff. (He/she) also poured liquid by door to the bathroom, walking unsteady without footwear went in & try to help (him/her) for (his/her) safety. Continues to be physically violent & (his/her) verbal abuse to the staff. After all what we need (he/she) took off that brief urinated in bed & refused to be taken care of. This morning we again tried to at put (him/her) on clothes pull up but again (he/she) tried to take it off. *9/10/23: Abnormal behavior this shift, patient verbally abusive to staff , very aggressive, refusing care, refused to eat and drink despite all encouragement. My Cadillac is outside, I am going out, exit seeking, redirect with no effect. Patient monitored closely during the shift for safety issue. will follow with NP upon visit on Monday. *9/10/23: Resident was verbally and physically abusive towards staff, verbally redirected with no effect, required assist of 3 for ADL's, was finally washed and changed and put into bed, removed everything and decided to stay naked in the solarium and (he/she) was closely monitored. *9/11/23: Resident verbal alert with confusion. Resident ADL care fighting the staff noted. Resident was difficult to redirect. Resident refused meds. Safety maintained. Will continue to monitor. *9/13/23: After giving (his/her) fluid he have a very dirty comment ' Can I 'F' you'. *9/14/23: Resident found at front door trying to pull on door handle, wander guard system alarming, resident not easily redirectable, resident sat down in wheelchair took back to unit, NP in building, went to see resident and assess, NP and psych MP collaborated with new orders. *9/14/23: Continue with abnormal behavior. At the start of the shift, patient was found standing by the elevator, seeking (his/her) way out, redirected with no effect. multiple times, found patient standing also inside of the small elevator. Wander guard in place and functioning well. Refused most of the meds, refused to eat, took some Ensure after lots of encouragement. Patient very aggressive and verbally abusive to staff. Around 1:30pm, patient found his way to go to the first floor, tried to leave the facility, was redirected by staff and came to unit. No change in behavior. RNP in facility, updated and visited patient. Continue to monitor. *9/19/23: Alert, verbal to baseline. Refused to go bed on 3-11 shift. Allowed (him/her) to stay in-front of the nurses station for safety monitoring, Then about 1:30 AM (he/she) was falling sleep on (his/her) chair & ask the CNA's to assess (him/her) but (he/she) refused to cooperate to them. Went in & asses (him/her) to undress/cleanse. (he/she) was soiled with both. After all (his/her) abusive behavior calling names & trying to his us, Went to sleep. (he/she) also took (his/her) med this morning without issues. Safety maintained, denies pain on assessment, continue plan of care. *9/19/23: Resident making sexually inappropriate commented towards staff and is difficult to redirect. Resident accusatory towards staff give me back my money. Resident is verbally aggressive with name calling and has been combative with care as well as threatening assault and has been seen thrashing at staff. NP [NAME] aware. Will refer for Pysch consult. *9/20/23: Pt. with behavior increase behavior over the week, today escalating, resident refused medications PO intake all ADLs care combative, punching, kicking staff in legs, stomach and face, screaming, verbally abusive, sexually inappropriate, spitting on staff, paranoid, angry, accusatory not re directable, not approachable. resident refuses vitals signs. *9/20/23: When resident taken to shower room staff physically assisted resident from WC to shower chair, resident thrusted self to floor during transfer, witnessed no injury. Resident alert, disorganized, combative with care and threatening assault. HI towards staff. Staff continued with ADL care in shower at this time.' Resident #36 was sent out to the hospital with involuntary section 12 hospitalizations for psychiatric concerns on 9/20/23 and 10/3/23. Review of the social services note dated 7/12/23 indicated the SW plan will be to monitor mood, cognition, and behavior. SW will continue to follow, support and advocate. Review of Resident #36's behavioral care plans list the Social Worker as one of the staff responsible for carrying out the Resident's behavior modification interventions. Specifically, the intervention the social worker was listed as responsible for was: -Assist the resident to develop more appropriate methods of coping and interacting. Encourage the resident to express feelings appropriately. Review of Resident #36's medical record failed to indicate the social workers at the facility assessed or spent time with the Resident during the August 2023 to September 2023 frame when he/she was demonstrating increased behaviors or prior to either hospitalization. The medical record also failed to indicate any social service notes after Resident #36's increased behaviors in August and September 2023 that showed social services involvement with monitoring or assisting with the Resident's behavior management and coordination of behavioral/psychiatric care services or providing the intervention as listed in his/her behavior care plan. Further, the medical record failed to indicate Resident #36 had ever been seen by a therapist for non-pharmacological interventions. During an interview on 2/08/24 at 11:13 A.M., Social Worker (SW) #1 said she is a full time social worker in the facility, however does not work on the floor Resident #36 resides on. SW #1 said the responsibility of the social workers in the facility is to jump in to situations that are concerning for residents, including increased behaviors or change in mood, and try to refer these residents to behavioral services. SW 31 said that when behavioral services in not available, social services and the nursing department fill that need. SW #1 said some interventions available when behavioral services are not available would be talking to the resident, distracting/redirecting the resident, and addressing any concerns the resident may have. SW#1 said SW#2 would have been responsible for intervening with Resident #36's care. During an interview on 2/09/24 at 9:49 A.M., SW #2 said she has been supporting the building on and off for the last couple of years and she is the main social worker for the floor Resident #36 resides on. SW #2 says she works 16 hours a week and all her work is completed remotely. SW #2 said she primarily assists the building with MDS interviews and care plan meetings and however else she can help. SW #2 said she would meet with residents as needed if brought to her attention but does not recall any staff telling her about a specific resident concern. SW #2 said she does not remember being involved with Resident #36 in the months of August and September 2023 and was unable to recall specifics about Resident #36's care during the interview.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure that recommendations made by the consulting pharmacist during...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure that recommendations made by the consulting pharmacist during the monthly medication review were acted on by the physician for one Resident (#103), out a total sample of 33 residents. Findings include: Resident #103 was admitted to the facility in September 2023 and has diagnoses that include but not limited to unspecified dementia, ataxic gait, and repeated falls. Review of Resident #103's Minimum Data Set assessment dated [DATE] indicated Resident #103 scored a 9 out of 15 on the Brief Interview for Mental Status exam. Review of Resident #103's medical record indicated the consulting pharmacist entered a note in the medical record dated 10/30/23 that an irregularity was identified during the medication regimen review. Further review of both Resident #103's electronic medical record (EMR) and hard paper medical record failed to indicate the documented response from the physician or prescriber for the consulting pharmacist recommendation dated 10/30/23. During an interview on 2/06/24 at 4:37 P.M., Unit Manger #3 said if the pharmacist makes recommendations during the monthly medication review it is emailed to the Director of Nursing (DON), then the DON distributes the recommendations to the Unit Managers to review with the physician to determine if they agree/disagree with the recommendation. Review of a document, entitled Consultation Report, dated 10/30/23, indicated the following: *Comment: Clinical Priority Recommendation: Prompt Response Requested. Residents receive Depakote 250 mg by mouth once a day for seizures, according to the order in PCC (EMR software product), although I do not see the diagnosis listed elsewhere in the record. Resident also receives Seroquel, which can lower the seizure threshold. *Recommendation: If resident is receiving depakote for seizures, then, please consider discontinuing the Seroquel, tapering the dose as necessary. If the resident does not have a seizure d/o (disorder), then, please, have psych address use. Finally, consider checking for valproic acid level if not checked recently, due to falls. Response requested was blank, no signature nor date from the physician. During a further interview on 2/07/24 at 9:16 A.M., Unit Manager #3 reviewed the EMR and said she sees the noted irregularity that the consulting pharmacist documented on 10/30/23. Unit Manager #3 said she did not know where the physician's response document was located and said she will need to look for it. Unit Manager #3 said Resident #103 does not have a seizure disorder diagnosis and has not had any valproic acid level laboratory testing completed. During an interview on 2/7/24 at 11:27 A.M. Unit Manger #3 said in October (2023), when the consulting pharmacist made recommendations, she was not given the pharmacy recommendations, because the facility did not have a DON (Director of Nursing) to get the email to pass on the pharmacy recommendations to the prescriber. During an interview on 2/8/24 at 12:30 P.M., the Director of Nursing said they were unable to locate the pharmacist recommendation document dated 10/30/23 and is reaching out to the physician to review the copy she obtained from the pharmacy.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a PRN (as needed) psychotropic medication was re-evaluated a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a PRN (as needed) psychotropic medication was re-evaluated and included a duration of use for one Resident (#19) out of a total sample of 33 residents. Findings include: Review of the facility policy titled, Use and Management of Psychotropic Medications Guideline, dated February 22, 2018, indicated the following: *Physicians and mid-level practitioners will use and prescribe psychotropic medications appropriately working with the interdisciplinary team to ensure appropriate use, evaluation, and monitoring. The facility complies with guidelines developed by the Centers for Medicare and Medicaid Services (CMS), the State Operations Manual, and all other Applicable Law relating to the use of psychopharmacologic medications including gradual dose reductions. *The facility will make every effort to comply with state and federal regulations related to the use of psychopharmacological medications in the long-term care facility to include regular review for continued need, appropriate dosage, side effects, risk and or benefits. *Orders for PRN psychotropic medications will be time limited to 14 days, and only for specific clearly documented circumstances, including those residents receiving Hospice services. Resident #19 was admitted to the facility in May 2018 with diagnoses including anxiety. Review of Resident #19's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 0 out of a possible 15, which indicated he/she had severe cognitive impairment. Review of Resident #19's physician orders indicated the following orders: *Lorazepam (an anti-anxiety medication) give 1 milliliter by mouth every six hours as needed for anxiety, initiated 8/17/23. The order failed to include an end date or reassessment date. Review of the Medication Administration Report (MAR) for January 2024 indicated Resident #19 received the PRN Lorazepam on two days. Review of the MAR for February 2024 indicated Resident #19 receive the PRN Lorazepam once. Review of Resident #19's hospice documentation failed to indicate a reassessment of the PRN medication was completed. Review of Resident #19's physician and nurse practitioner notes failed to indicate a reassessment of the PRN medication was completed. During an interview on 2/07/24 at 11:14 A.M., Nurse #3 said residents who are receiving hospice services can have PRN medications without an end date or reassessment date. During an interview on 2/07/24 at 12:01 P.M., the Director of nursing said reassessment of the use of PRN psychotropic medications needs to occur 14 days after the original order, even if the resident is on hospice services.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 2/7/24 at 8:10 A.M., during the medication administration task the surveyor observed the following in the left side medicatio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 2/7/24 at 8:10 A.M., during the medication administration task the surveyor observed the following in the left side medication cart on the third floor: - one incruse ellipta inhaler, opened and dated 12/6/23 (observation is 63 days after open date) - one wixela inhub inhaler, opened and undated. During an interview on 2/7/24 at 8:33 A.M., Nurse #3 said the inhalers should be labeled with the date opened. Nurse #3 said inhalers should be discarded if not used within one month from the date opened. During an interview on 2/9/24 at 9:20 A.M., the DON said inhalers should be dated when opened. The DON said inhalers should be discarded 30 days after the date opened unless manufacturer guidelines indicate longer. Review of manufacturer guidelines indicated an incruse elipta inhaler should be discarded 6 weeks (42 days) after open date. On 2/7/24 at 8:43 A.M., during the medication administration task the surveyor observed the following in the right side medication cart on the third floor: -one brimonidine tartrate 0.1% eye drop bottle, dated 12/6/23 (observation is 63 days after open date) During an interview on 2/7/24 at 9:45 A.M., Nurse #4 said eye drops should be discarded after 28 days if perscription or 60 days if over the counter. During an interview on 2/9/24, the DON said the brimonidine tartrate eye drops should have been discarded 28 days after the open date. Based on observations, policy review, and interviews the facility failed to 1.) ensure medication carts were locked when unattended on one out of three nursing units, 2.) ensure medications carts were kept clean and orderly in one of four medication carts observed 3.) ensure that medications were properly labeled after opening on 3 of 5 medication carts observed 4.) ensure medications were not stored at bedside for a resident who is not assessed to self- administer medications. Findings include: Review of the facility policy titled Storage and Expiration Dating of Medications, dated 8/7/23, indicated Facility should ensure that all medications and biologicals, including treatment items, are securely stored in a locked cabinet/cart or locked medication room that is inaccessible by residents and visitors. Once any medication or biological package is opened, Facility should follow manufacturer/supplier guidelines with respect to expiration dates for opened medications. Facility staff should record the date opened on the primary medication container (vial,bottle,inhaler) when the medication has a shortened expiration date once opened or opened. 1. On 2/6/24 at 7:34 A.M., the surveyor observed the both medication carts on the second floor in the hallway, unlocked and unsupervised. On 2/6/24 at 8:07 A.M., the surveyor observed the left side medication cart on the second floor in the hallway, unlocked and unsupervised. On 2/7/24 at 7:04 A.M., the surveyor observed the left side medication cart on the second floor in the hallway, unlocked and unsupervised. On 2/7/24 at 8:15 A.M., the surveyor observed the right side medication cart on the second floor in the hallway, unlocked and unsupervised. During interview on 2/8/24 at 9:23 A.M., Unit Manager #1 said the cart should be locked if the nurse is not present at the medication cart. During an interview on 2/9/24 at 8:43 A.M., the Director of Nurses (DON) said the medication carts should be locked if the nurse is not present at the cart. 2. On 2/8/24 at 12:06 P.M., during the medication storage task the surveyor observed the right side medication cart on the second floor there were approximately ten loose medication pills in the medication drawer. The surveyor also observed a red dried substance in the top medication drawer and a dark black dried substance in the bottom drawer of the medication cart. During an interview on 2/8/24 at 12:07 P.M., Nurse #1 said it is every nurses' responsibility to keep the medication cart clean and said there should not be loose pills and spills in the cart. During an interview on 2/9/24 at 8:43 A.M., the Director of Nurses (DON) said the medication carts should be clean and should be on a cleaning schedule. The DON said it is the responsibility of the nursing staff to keep the medication carts clean. 3. On 2/8/24 at 12:09 P.M., during the medication storage task the surveyor observed the right side medication cart on the second floor: - one Stiolto Respimat inhaler, opened and undated. - one Albuterol Sulfate inhaler, opened and undated. - one Anoro Ellipta inhaler, opened and undated. During an interview on 2/8/24 at 12:12 P.M., Nurse #1 said the inhalers should be labeled with the date opened because they are open and said they are not dated. During an interview on 2/8/24 at 12:14 P.M., Unit Manager #1 said the inhaler should be dated when opened because they expire. During an interview on 2/9/24 at 8:43 A.M., the Director of Nurses (DON) said that the inhalers should be dated once they are open, and said the inhalers are usually only good for 30 days after opening.4. For Resident #22 the facility failed to ensure muscle rub was properly stored. Review of the facility policy dated as last revised: 8/7/23 indicated the following: 13. Bedside Medication Storage: 13.1 Facility should not administer/provide bedside medication or biologicals without a Physician/Prescriber order and approval by the Interdisciplinary Care Team and Facility administration. 13.2 Facility should store bedside medications or biologicals in a locked compartment within the resident's room. 13.3 Facility should ensure that only Facility representatives and the appropriate resident maintains the keys, access cards, electronic, or combinations which open the locked compartment. Resident #22 was admitted to the facility in November 2023 and has diagnoses that include hypertension, peripheral vascular disease, and osteoporosis. On 2/6/24 at 8:06 A.M., Resident #22 was observed resting in bed. A box of 'Icey Hot muscle rub was on his/her over bed table. The box was not in a secured compartment. On 2/6/24 at 12:04 P.M., Resident #22 was observed eating his/her lunch, which was on his/her over bed table. A box of 'Icey Hot was on his/her bedside table, next to his/her bed. During an interview on 2/6/24 at 4:28 P.M. Resident #22 was resting in his/her bed and said he/she is a little sore. A box of 'Icey Hot was on the bedside table. Resident #22 let the surveyor look in the box, which contained a tube labeled Icey hot ' muscle rub and '[NAME] muscle rub Resident #22 said his/her brother gave him/her one tube and the nurse gave him/her the other tube ([NAME]) Resident #22 said the nurse puts it on for him/her because he/she cannot put it on him/herself. Review of Resident #22's physician's orders indicated the following: Muscle Rub External Cream 10-15 % (Menthol-Methyl Salicylate (Liniments)) Apply to bilateral knees topically two times a day for pain. Active 1/25/24. Review of Resident #22's medical record failed to indicate Resident #22 had a physician's order to self-administer medication, including muscle rub, nor did it indicate the muscle rub could be stored on his/her room. Further, review of Resident #22's medical record revealed a document entitled Self-Administration Informed Consent dated 11/30/23 that indicated that the Resident cannot safely self-medicate based on the following reasons: area was left blank. During an interview on 2/7/24 at 11:13 A.M., and 11:22 A.M., Nurse #6 said Resident #22 has an order for muscle rub. Nurse #6 said the muscle rub is stored in the medication or treatment cart and should not be left in a resident's room. Nurse #6 could not locate the muscle rub in either the medication or treatment cart. At this time, Unit Manager #3 said Resident #22 gave her a box that was in his/her room. Unit Manager #3 took out two tubes of muscle rub, one labeled Icey Hot the other labeled [NAME]. Nurse #6 said the [NAME] muscle rub is house stock and should not have been left in Resident #22's room.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** During environmental rounds on 2/8/24 at 1:44 P.M., on the [NAME] resident care unit, on the fourth floor, the following was obs...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** During environmental rounds on 2/8/24 at 1:44 P.M., on the [NAME] resident care unit, on the fourth floor, the following was observed: *In room [ROOM NUMBER] the wall was cracked above the entry light switch, a large oval-shaped crack was in the middle of the floor. The A-bed side baseboard was pulled apart from the wall in three areas, creating a gap. The B-bed side had a gouged lateral scrape in the wallpaper, exposing plaster underneath. *In room [ROOM NUMBER] the bathroom had missing tiles on the wall under sink. The floor had rust colored tiles under the toilet. *In room [ROOM NUMBER] the A-bed side telephone jack was pushed through the wall, leaving a hole behind the bed. The exterior door had multiple scraped areas. *In room [ROOM NUMBER] the A bed side had missing floor molding. *In room [ROOM NUMBER] the A bedside corner wall had scraped off wallpaper exposing metal underneath. *In room [ROOM NUMBER] the floor had cracked and broken tiles. *In room [ROOM NUMBER] the bathroom had paint peeling and lifting on wall in bathroom above radiator. *In room [ROOM NUMBER] the bathroom floors were cracked, had missing baseboard molding alongside the toilet. *In room [ROOM NUMBER] the window curtains were hung inside out, and there were stains on the curtains. *In room [ROOM NUMBER] the A bed side had a large hole in the wall behind the bed. There was missing baseboard molding under window, and broken tile under the toilet. In room [ROOM NUMBER]: the A bedside bureau draw was missing a top handle. The B-side bed nightstand had a broken handle, and the B bed had a large hole in the wall behind the bed. *In room [ROOM NUMBER] the A side bed had torn wallpaper behind the bed. The top bureau draw between beds was broken. A black substance was on the ceiling in the room. In room [ROOM NUMBER]: the bathroom radiator was broken, there were missing tiles behind the toilet in the corner and the window blind slates were bent in many areas and were in poor condition. *In room [ROOM NUMBER] the A side bed had a large gouge behind the bed and a hole where a phone jack one was. The ceiling had stained tiles. *In room [ROOM NUMBER] the bathroom wall had a hole in the corner near the sink and the trash barrel was cracked. *The sitting room floor had black scuff marks all over located under the chairs, tables, under where people were sitting. The staff present said the floor has been that way since shortly after it was installed. During an interview on 2/9/24 at 10:14 A.M., the Maintenance Director said the facility uses binders with what needs to be fixed and an online tracking system. He continued to say he is aware of walls, wallpaper, bathrooms, and other areas that need to be repaired but no official plan is in place to make these improvements. He further said he is the only one in the maintenance department and it is a lot of work at times to get everything repaired.2. Resident #91 was admitted to the facility in November 2023 with diagnoses including atrial fibrillation (an irregular heart rhythm) and a stroke with left-sided hemiplegia (paralysis on the left side of the body). Review of the most recent Minimum Data Set (MDS) assessment, dated 11/16/23, indicated that Resident #91 had severe cognitive impairment as evidenced by a Brief Interview of Mental Status (BIMS) score of 0 out of 15. On 2/6/24 at 9:36 A.M., the surveyor observed Resident #91 lying in his/her bed with a tube feeding machine at bedside. This tube feeding machine was dripping a brown liquid on the machine and pole. The brown liquid was also observed in the following areas in the Resident's room: -the wall above overhead light had over 50 spots/streaks of brown liquid. -the overhead light had over 20 spots of brown liquid. -the wall behind the headboard had over 15 dots/streaks of brown liquid. -the privacy curtain had multiple areas stained by brown liquid. The areas include: one area approximately 3 feet long by 3 inches wide, one area 2 feet long by 1 inch wide, and 8 spots larger than the size of a tangerine. -the entire interior left side rail was covered in diffuse brown liquid spots. -the floor under the head board had 7 spots of brown liquid. On 2/6/24 at 2:20 P.M., 2/7/24 at 6:52 A.M., 2/7/24 at 2:32 P.M., and 2/9/24 at 7:09 A.M., the surveyor observed the brown liquid stains continued to be present on the above listed areas, but the liquid had dried on the surfaces. On 2/7/24 at 2:32 P.M., the surveyor observed Resident #91's room had been mopped by housekeeping and a wet floor sign was placed at doorway. The brown liquid stains continued to be present on all the above listed areas, including on the floor behind the headboard which did not appear to be mopped or wet. During an interview on 2/7/24 at 2:45 P.M., Certified Nurse Assistant (CNA) #3 and CNA #4 said if a spill is noticed on the floor, wall, curtain, bed rail, and/or light fixture it would be expected to clean what they are able and to notify housekeeping if more cleaning was necessary. During an interview on 2/9/24 at 7:36 A.M., Nurse #1 said if there is a spill or liquid on the floor, wall, curtain, bed rail, or light fixture staff should clean it or call housekeeping if it needed more attention. Nurse #1 said housekeeping is always available on the floor and they do not write down the request anywhere. During an interview on 2/9/24 at 7:37 A.M., Unit Manager #1 said housekeeping was paged two days ago to clean the spills in Resident #91's room. She said when they came to clean the room Resident #91 was working with therapy and they couldn't clean. Unit Manager #1 said they should have come back, but they did not. Unit Manager #1 visualized the brown liquid stains in Resident #91's room at this time and said this was the spill she had notified housekeeping to clean. Unit Manager #1 said housekeeping should have come back to clean the room and that staff should have called housekeeping again when it was noticed it wasn't cleaned. During an interview on 2/9/24 at 9:20 A.M., the Director of Nursing (DON) said if staff observe a spill they should clean what they are able or call house keeping if needed. She said the brown liquid in Resident #91's room should be cleaned immediately. The DON said housekeeping should have come back to clean the room. Based on observation policy review, and interview, the facility failed to 1). maintain a homelike environment on 3 of 3 resident units and 2) failed to provide a clean, sanitary, and homelike environment for one Resident (#91) out of a total sample of 33 residents. Specifically, for Resident #91, there was a brown liquid on multiple surface areas of the Resident's room that failed to be cleaned for three days. Findings include: 1. Review of the facility policy titled Maintenance Department Policy and Procedures, undated, indicated the following: Environmental Concerns: Maintain set of state and local quality standards and company compliance requirements. Identify and record equipment monitored and breakdowns; monitoring devices; reporting, and alarms; equipment maintenance, repairs, replacement and reporting; and monitoring device maintenance, repairs, replacement, and reporting. Review of the facility policy titled 'Home Like Environment Guideline', dated 7/7/17, indicated, but was not limited to: 2. The facility staff and management maximizes, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include: a. clean, sanitary, and orderly environment. e. clean bed and bath linens that are in good condition. 1. During environmental rounds on 2/08/24 at 12:25 PM on the Saint [NAME] unit on the 3rd floor, the surveyor observed the following: *In room [ROOM NUMBER] the outside of the room door had significant scuff marks. *In room [ROOM NUMBER] there was an abundance of fruit flies in the room. There was peeling paint on both windowsills. *In room [ROOM NUMBER] there was peeling paint and broken drywall on the wall next to the A bed along the entire wall. The outer paneling on the B bed's closet was broken. *In room [ROOM NUMBER] there was missing floor molding on the wall next to the bathroom door, peeling wallpaper behind B bed, and the drawer on A bed's bedside table did not close all the way and appeared broken. *In room [ROOM NUMBER] the footboard on A bed was loose and there was writing in marker on the walls behind A bed. The molding on B bed's bedside table was chipped and sharp to the touch. The paint on both windowsills were chipped. In the bathroom, floor molding was missing on the walls and there were two ceiling tiles with yellow stains. *In room [ROOM NUMBER] the wooden trim on B bed's bedside table was broken and was laid on top of the table. *In the 3rd floor dining room, the wall was gouged with peeling paint. During environmental rounds on 2/8/24 at 2:00 P.M. on the Ashmont Hill unit on the 2nd floor, the surveyor observed the following: *In room [ROOM NUMBER]:the resident room had multiple scuffs on the entry door and a stained ceiling tile. *In room [ROOM NUMBER] the resident room had a stained ceiling tile. *In room [ROOM NUMBER] the resident room had a stained ceiling tile. The bathroom had a stained ceiling tile and the baseboard heater was rusted. *In room [ROOM NUMBER] there were three missing floor tiles and three broken floor tiles in front of the bathroom entrance. *In room [ROOM NUMBER] the room had patched areas of wall unpainted. *In room [ROOM NUMBER] there was a broken floor tile in the bathroom, and yellow stains on multiple bathroom ceiling tiles. *In room [ROOM NUMBER]: there was a stained ceiling tile. *In room [ROOM NUMBER] the room had patched areas of walls unpainted. During environmental rounds on 2/9/24 at 10:15 A.M. on the Ashmont Hill unit on the 2nd floor, the surveyor observed the following: *In the small dining room there was peeling wall paper on one wall to the left. *In room [ROOM NUMBER] there were three stained ceiling tiles in the resident room. *In room [ROOM NUMBER] there were multiple areas of missing paint on two walls in the resident room. The bathroom had one stained ceiling tile. *In room [ROOM NUMBER] there was a missing baseboard to the left of the B bed. *In room [ROOM NUMBER] the door was scraped and the window curtains were stained. There was scraped wallpaper and gouges on the walls behind the beds. *In room [ROOM NUMBER] the handle on the dresser drawer was broken and the particle board on the dresser was chipped on the surface of the nightstand. The walls had gouges and the rubber baseboard molding along the floor was pulling away fro the wall. *In the shared bathroom for rooms [ROOM NUMBERS] the walls were scraped and the linoleum flooring was cracked. *In room [ROOM NUMBER] there were stained ceiling tiles and stained window curtains. There was exposed wires covered by masking tape on the wall above the window bed. *In the shared bathroom for rooms [ROOM NUMBERS] there was a long rubber tube with a thick brown brown substances running from ceiling to bathroom sink. There were missing tiles in the wall behind the toilet. *In room [ROOM NUMBER]: there was exposed wiring coming out of the wall and two cords hanging out from a ceiling tile plugged into a wall outlet. The rubber baseboard molding was pulling away from the wall by the floor and there was a large hole in wall by the door. *In room [ROOM NUMBER] there were large scrapes along walls and exposed plaster needing to be painted. *In the shared bathroom for rooms [ROOM NUMBERS], the rubber baseboard was peeling off the wall. The baseboard heaters were visibly dirty with chipped paint and rust. *In room [ROOM NUMBER] there was a broken handle on the dresser drawer and stained ceiling tiles. *In the shared bathroom for room [ROOM NUMBER] and 318 there were missing tiles under toilet. *In room [ROOM NUMBER] there was plaster over the wall paper and scrapes along door. *In room [ROOM NUMBER] the walls had scrape marks and a telephone was placed above an overbed light. *In room [ROOM NUMBER] there was exposed plaster on the walls with gouges behind the bed. There was broken particle board on top of the night table, *In the shared bathroom for rooms [ROOM NUMBERS]: There were missing tiles on the wall behind the toilet. *In room [ROOM NUMBER] there were stained ceiling tiles, and no rubber baseboard molding along the wall by the window. The private bathroom had stained and cracked ceiling tiles.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to investigate six allegations of possible abuse, neglect and possible misappropriation evidenced by staff completing grievance forms instead ...

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Based on record review and interview, the facility failed to investigate six allegations of possible abuse, neglect and possible misappropriation evidenced by staff completing grievance forms instead of completing a full investigation. Findings include: Review of the facility's Abuse Policy, dated as revised 10/24/22 indicated: *Upon notification of the allegation of abuse, the Supervisor will take steps to protect the resident in question as well as other residents that may be affected. *The licensed nurse will notify the Administrator and/or Director of Nursing services immediately. *An investigation by the Administrator or Director of Nursing MUST be initiated within 24 hours of their knowledge of the alleged incident. The investigation includes interviewing all staff involved (directly or indirectly) any family involved, all residents involved and any visitors involved. The Administrator will document a summary of interviews. Review of the facility's Grievance Book included the following: Grievance A: 2/7/23: A resident reported that he/she asked to be changed at 5:00 A.M. and staff said that he/she had to wait until 8:00 A.M. The grievance indicated the corrective action taken included staff were provided an in-service education. (The topic of the in-service was not specified). Grievance B: 2/13/23: A resident reported he/she was double briefed by staff and was told by staff to just pee in the brief. The grievance indicated the corrective action taken included obtaining statements from the Certified Nursing Aid (CNA) staff and the provision of education to not double brief residents and to toilet resident per their request. Grievance C: 4/7/23: A resident reported he/she was having severe pain and put his/her call light on. The report indicated a staff person walked by, did not check on his/her health status and said call the police on him/her. The grievance form indicated that this was upsetting to the resident as he/she has a history of childhood trauma and every time he/she has needed something in this place, he/she has been threatened with the police. The grievance indicated the corrective action taken included the provision of education to staff to be sensitive to patient needs and backgrounds. Grievance D: 6/21/23: A resident's Health Care Proxy (HCP) reported the resident was told no by a specific staff member when he/she wanted to get out of bed. The grievance indicated the corrective action included staff education titled: Resident has the right to get up when requested, we can't tell a resident no. Grievance E: 7/4/23: A family member reported that a resident sitting in his/her stool for over 2 hours and the assigned CNA never came back to assist. The family also reported the nurse on duty refused to give the family members their name. The grievance form indicated the corrective action taken included removing the agency nurse off the schedule and education to the CNA regarding timely care. Grievance F: 7/24/23: The report indicated that a Resident called his/her spouse reporting a CNA borrowed his/her TV remote on the 3-11 shift. The report indicated that the spouse called the unit and staff laughed and said they do not have time to look for a remote control and that the resident should listen to music instead. The grievance form indicated the corrective action taken included providing the resident with a new remote control and education to staff on customer service. During an interview on 2/9/24 at approximately 10:30 A.M., the Director of Nursing (DON) said that allegations of abuse and neglect and misappropriation are investigated immediately. The surveyor reviewed the above grievances with the DON. The DON said that some of the reviewed grievances indicated allegations of neglect and more information was needed for others. The DON was unable to locate any investigations related to the grievances.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #413 was admitted to the facility in January 2024 with diagnoses including colon cancer, anemia, weakness, and activ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #413 was admitted to the facility in January 2024 with diagnoses including colon cancer, anemia, weakness, and active clostridium difficile infection (a type of bacteria that causes inflammation of the colon). Review of Resident #413's most recent Minimum Data Set (MDS) dated [DATE], indicated he/she scored an 11 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) which indicated he/she had moderate impaired cognition. Further review of the MDS indicated he/she is dependent on staff members for showering, bathing, and personal hygiene. During observation an interview on 2/6/24 at 7:38 A.M., the surveyor observed Resident #413's fingernails were long, broken with jagged edges, and had a dark brown substance underneath the fingernails. Resident #413 said that he/she would like them trimmed. During observation an interview on 2/6/24 at 12:24 P.M., the surveyor observed Resident #413's fingernails were long, broken with jagged edges, and had a dark brown substance underneath the fingernails. Resident #413 said that he/she had just been washed up. During an observation on 2/7/24 at 8:40 A.M., the surveyor observed Resident #413's fingernails were long, broken with jagged edges, and had a dark brown substance underneath the fingernails. During observation an interview on 2/7/24 at 11:25 A.M., the surveyor observed Resident #413's fingernails were long, broken with jagged edges, and had a dark brown substance underneath the fingernails. Resident #413 said that he/she had just been cleaned up. Review of Resident #413's current [NAME] (a form indicating the level of assistance a resident requires for functional tasks), indicated he/she required assistance of a staff member for activities of daily living. During an interview on 2/7/24 at 1:05 P.M., Certified Nursing Assistant (CNA) #1 said she noticed that Resident #413's nails are long. CNA #1 said that only a doctor is allowed to cut the Residents fingernails and toenails. During an observation and interview on 2/7/24 at 2:04 P.M., Unit Manager #1 observed Resident #413's fingernails with the surveyor. Unit Manager #1 said Resident #413's nails were long, broken and dirty. Unit Manager #1 said she would expect the Resident's fingernails to be trimmed and cleaned during routine care by the CNAs. 1c. Resident #66 was admitted to the facility in October 2022 with diagnoses including parkinsonism, dementia, Alzheimer's disease and dysphagia (difficulty swallowing). Review of Resident #66's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that the Resident had a Brief Interview for Mental Status score of 3 out of a possible 15 indicating that he/she has severe cognitive impairment. Further review of the MDS indicated that Resident #66 required partial/moderate assist with eating. The surveyor made the following observations: *On 2/6/24 from 8:50 A.M. to 9:05 A.M., Resident #66 was eating breakfast in his/her bed with no supervision or assistance from staff. *On 2/7/24 from 8:19 A.M. to 9:17 A.M., Resident #66 was eating breakfast in his/her bed with no supervision or assistance from staff. The Resident had eggs on his/her face and was having difficulty getting his/her utensils from his/her food to his/her mouth. *On 2/8/24 at 8:17 A.M., Resident #66 was observed sitting in his/her bed with his/her breakfast tray in front of him/her with no supervision or assistance from staff. Resident #66 was having difficulty getting his/her utensils from his/her food to his/her mouth. Review of Resident #66's ADL self-care performance deficit care plan, dated 10/5/22 indicated the following intervention: *EATING: The resident is totally dependent on (1) staff for eating. Review of Resident #66's [NAME] (a care card listing the care levels for a resident) indicated the following: *EATING: The resident is totally dependent on (1) staff for eating. During an interview on 2/7/24 at 12:26 P.M., family member #1 said staff members should be helping Resident #66 at breakfast time because we cannot come in to help him/her at breakfast time. Family member #1 continued to say that Resident #66 has a hard time getting utensils to his/her mouth. During an interview on 2/8/24 at 12:45 P.M., Unit Manager #2 said there is a Certified Nursing Assistance (CNA) book that says what level of assist is needed for each resident. She continued to say she would expect the CNAs to follow each resident's [NAME] form for their level of care. Unit Manager #1 said Resident #66 needs assistance from staff with eating when his/her family are not helping him/her. During an interview on 2/8/24 at 2:12 P.M., the Director of Nursing (DON) said staff should be looking at Residents' [NAME] and care plans for what level of ADL assistance they need. She continued to say a resident requiring total dependence of (1) staff should be getting assistance from staff with eating. Based on observations, record review and interview, the facility failed to provide the necessary activities of daily living (ADLs) for dependent residents for four Residents (#9, #92, #66, #413) out of a total sample of 33 residents. Specifically, 1). the facility failed to provide the proper assistance with meals for three Residents (#9, #92, #66) and 2). the facility failed to provide nail care for Resident #413. Review of the facility policy titled ADL Support Guideline, dated 8/10/17, indicated the following: *Residents will provided [sic] with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living (ADLs). Residents who are unable to carry out activities of daily living independently will receive services necessary to maintain good nutrition, grooming and personal and oral hygiene. *Appropriate care an services will be provided for residents who are unable to carry out ADLs independently, with the consent of the resident and in accordance with the plan of care, including appropriate support and assistance with: *Hygiene (bathing, dressing, grooming, and oral care) *Dining (meals and snacks) Findings include: 1a. Resident #9 was admitted to the facility in 2018 with diagnoses including dementia, stroke, muscle weakness and dysphagia (difficulty swallowing). Review of Resident #9's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 7 out of a possible 15, which indicated he/she had severe cognitive impairment. On 2/06/24 at 9:11 A.M. Resident #9 was observed eating while lying in bed without staff present. The Resident had a significant mess on his/her shirt and was coughing throughout the meal. On 2/07/24 at 8:52 A.M. Resident #9 was given his/her meal by a staff member. The staff member prepared the meal, however left the room once the tray was set up. Resident #9 was observed lying in bed, not eating from 8:53 A.M. until 9:08 A.M. The Resident was then observed drinking his/her cream of wheat from the bowl, not using the spoon. At 9:18 A.M., 26 minutes after receiving his/her meal, the Resident had only consumed the cream of wheat. On 2/7/24 at 12:48 P.M., Resident #9 was observed eating lunch in his/her room without staff present. The Resident had spilled his/her tea all over the lunch meal. Review of Resident #9's activity of daily living care plan last revised 12/30/23 indicated: * Eating: (the Resident) requires continual supervision, 1:8 with eating due to cognition, fatigue. Review of Resident #9's nutritional care plan initiated 1/6/24, indicated the following: *Provide feeding assistance as needed. *Encourage adequate meal and supplement intake. Review of Resident #9's [NAME] (a form indicating the level of assistance needed for tasks) indicated the following: *Eating: (the Resident) requires continual supervision, 1:8 with eating due to cognition, fatigue. *Encourage adequate meal and supplement intake. Review of the speech therapy Discharge summary dated [DATE] indicated the following: *Supervision: Supervision for oral intake: Close supervision. On 2/08/24 at 12:32 P.M., Resident #9 was observed eating lunch in his/her room with Certified Nursing Assistant (CNA) #3. CNA #3 said she needed to stay with the Resident while he/she ate his/her meal because the Resident requires cueing throughout the meal. During an interview on 2/08/24 at 12:49 P.M., Nurse #2 said Resident #9 needs cueing throughout meals. During an interview on 2/08/24 at 12:45 P.M., Unit Manager #2 said each resident has a care plan for activities of daily living and a [NAME] and the staff are expected to look at both forms and provide the level of assistance indicated. During an interview on 2/8/24 at 2:12 P.M., the Director of Nursing (DON) said staff should be looking at Residents' [NAME] and care plans for what level of ADL assistance they need. She continued to say a resident requiring total dependence of (1) staff should be getting assistance from staff with eating. 1b. Resident #92 was readmitted to the facility in December 2023 with diagnoses including unspecified severe protein-calorie malnutrition, anorexia, stroke and dementia. Review of Resident #92's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 0 out of a possible 15, which indicated he/she had severe cognitive impairment. The MDS also indicated Resident #92 was dependent on staff for self-feeding tasks. On 2/06/24 at 9:31 A.M. Resident #92 was observed lying in bed with his/her breakfast tray in front of him/her. There were no staff present in the room and the Resident had not eaten any of his/her meal. On 2/06/24 at 12:29 P.M., Resident #92's meal was brought to his/her room by staff. The staff member set up the lunch tray and then left the room. The Resident was not observed eating any of his/her lunch for 15 minutes. On 2/07/24 at 8:44 A.M., Resident #92's meal was brought to his/her room by staff. The staff member set up the breakfast tray and then left the room. From 8:45 A.M., to 9:19 A.M., Resident #92 did not consume any of his/her meal. On 2/8/24 at 12:51 P.M., Resident #92 was provided with his/her meal while lying in bed. The staff set up his/her lunch tray and left the room. Resident #92 was not visible from the hallway due to the privacy curtain being drawn halfway around his/her bed. The Resident was not observed consuming any of his/her lunch. Review of Resident #92's activity of daily living care plan initiated 12/26/23 indicated the following: *Eating: (The Resident) is dependent for meals and needs to be fed. Review of Resident #92's [NAME] (a form indicating the level of assistance needed for tasks) indicated the following: *Eating: (The Resident) is dependent for meals and needs to be fed. Review of Resident #92's medical record indicated the Resident was hospitalized from [DATE] to 12/26/23. The hospital discharge summary indicated the Resident's primary diagnosis for admission was Protein-calorie malnutrition and indicated the following: *On Friday, family noted that patient seemed weaker than usual. They note that since (his/her) most recent stroke (he/she) has had difficulty picking up things, including food and drink, and needs help with feeding (him/herself). They note (he/she) has trouble lifting (his/her) hands to (his/her) mouth and cannot open bottles. They are not sure if (he/she) is getting enough attention at rehab to ensure that (he/she) is eating and drinking enough during the day given the amount of assistance (he/she) needs. Review of the speech Discharge summary dated [DATE] indicated the following: *Supervision of oral intake = close supervision (total dependence status). During an interview on 2/08/24 at 12:48 P.M., Nurse #3 said Resident #92 requires set up of his/her meal and then occasional cueing during the meal. During an interview on 2/08/24 at 12:45 P.M., Unit Manager #2 said each resident has a care plan for activities of daily living and a [NAME] and the staff are expected to look at both forms and provide the level of assistance indicated. During an interview on 2/8/24 at 2:12 P.M., the Director of Nursing (DON) said staff should be looking at Residents' [NAME] and care plans for what level of ADL assistance they need. She continued to say a resident requiring total dependence of (1) staff should be getting assistance from staff with eating.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4) Review of the facility policy titled Seizure Guideline, dated 2/5/21, indicated the following: *Guidelines & Procedure: 3. Id...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4) Review of the facility policy titled Seizure Guideline, dated 2/5/21, indicated the following: *Guidelines & Procedure: 3. Identify necessary safety precautions necessary to keep residents safe. I.E.: padded side rails, clutter-free environment. Resident #8 was admitted to the facility in June 2020 with diagnoses including history of epilepsy and anxiety disorder. Review of Resident #8's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that the Resident had a Brief Interview for Mental Status score of 14 out of a possible 15 indicating that the Resident is cognitively intact. Further review of the MDS indicated that the Resident has a diagnosis of a seizure disorder or epilepsy. The surveyor made the following observations: *On 2/6/24 at 8:28 A.M., the surveyor observed Resident #8 sitting up in his/her bed. There were bilateral side rails on both sides of the bed. There was no padding on the side rails. *On 2/7/24 at 12:32 P.M., the surveyor observed Resident #8 sitting up in his/her bed. There were bilateral side rails on both sides of the bed. There was no padding on the side rails. Resident #8 told the surveyor his/her siderails have never been padded before. He/she continued to say that he/she has a history of having seizures. *On 2/8/24 at 7:50 A.M., Resident #8 was sleeping in his/her bed. There were bilateral side rails on both sides of the bed. There was no padding on the side rails. Review of Resident #8's physician's orders indicated the following orders: *Maintain Seizure precautions every shift related to epilepsy, initiated 5/11/22. *Monitor for Seizure Activity every shift related to epilepsy, initiated 5/11/22. *Bilateral side rails padding. Check placement every shift, initiated 10/29/20. Review of Resident #8's care plan dated 6/26/20 indicated the following: *Focus: Resident #8 is at risk for seizures secondary to Seizure disorder *Interventions: Padded siderails as ordered. During an interview on 2/8/24 at 10:42 A.M., Unit Manager #2 and Nurse #3 said Resident #8's physician's orders should be followed, and they were not sure why there was no padding on the Resident's side rails. They continued to say they were not aware Resident #8 had a history of seizures. Unit Manager #2 and Nurse #3 said Resident #8 is at risk of hitting his/her head if a seizure were to happen with no padding on the side rails. During an interview on 2/8/24 at 2:17 P.M., the Director of Nursing (DON) said if a resident has a physician's for padded side rails they should have them. The DON continued to say Resident #8 is at risk of getting hurt since he/she has a history of seizures and the side rails are not padded. 2. Resident #43 was admitted to the facility in June 2023 with diagnoses that included end stage renal disease, type 2 diabetes and dysphagia. Review of Resident #43's most recent minimum data set (MDS), dated [DATE], indicated he/she scored a 8 out of a possible 15 on the Brief Interview for Mental Status (BIMS) which indicated the Resident had moderate cognitive impairments. On 2/6/24 from 8:05 A.M. to 8:39 A.M., the surveyor observed Resident #43 in bed with the right side fall mat not in place with the privacy curtain pulled, unable to visualize the Resident from the doorway. On 2/6/24 from 12:23 P.M. to 12:43 P.M., the surveyor observed Resident #43 in bed with both fall mats not in place. On 2/7/24 from 8:16 A.M. to 8:42 A.M., the surveyor observed Resident #43 in bed with the right side fall mat not in place. Review of Resident #43's fall care plan, dated 12/27/2023, indicated low bed with mats alongside when in bed. Review of Resident #43's fall risk assessment, dated 1/20/24, indicated he/she was assessed to be at moderate risk for falls. Review of Resident #43's physician orders, dated 1/21/24, indicated Floor mats to sides of bed while pt (patient) in bed every shift for hx (history) falls. During an interview on 2/8/24 at 12:26 A.M., Unit Manager #1 said that Resident #43's fall mats should be down next to the bed on both sides if the Resident is in bed. During an interview on 2/9/24 at 8:52 A.M., the Director of Nurses (DON) said Resident #43's fall mats should be in place at all times if the Resident is in bed. 3. Review of the facility policy titled, Elopement Guideline, dated 7/2008, indicated the following: * this is the policy of this organization to develop and implement an individualized plan of care to prevent elopement that includes interventions specific to the risk factors identified through the assessment process. Resident #36 was admitted to the facility in December 2021 with diagnoses including major depression and dementia. Review of Resident #36's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 9 out of a possible 15, which indicated he/she had moderate cognitive impairment. On 2/6/24 at 8:18 A.M., 10:00 A.M., and 12:15 P.M., Resident #36 was observed sitting in his/her wheelchair. The Resident did not have any external devices attached to him/her. On 2/7/24 at 8:30 A.M., Resident #36 was observed sitting in his/her wheelchair. The Resident did not have any external devices attached to him/her. Review of the nursing note dated 4/11/23 indicated the following: * Resident was observed suddenly following two visitors into the elevator and was followed by this writer, (he/she) went through the door with visitors. Resident was redirected back into the building and refused to go back into the elevator. Resident later was brought back to the floor. Resident will remain on 15 mins check. Review of the nursing note dated 9/10/23 indicated Resident #36 had been exit seeking. Review of the nursing note dated 9/14/23 indicated the following: *Resident found at front door trying to pull on door handle, wander guard system alarming, resident not easily redirectable, resident sat down in wheelchair took back to unit, NP (Nurse practitioner) in building, went to see resident and assess, NP and psych NP collaborated with new orders. Review of the nursing note dated 9/14/23 indicated the following: *Continue with abnormal behavior. At the start of the shift, patient was found standing by the elevator, seeking (his/her) way out, redirected with no effect. multiple times, found patient standing also inside of the small elevator. Wander guard in place and functioning well. Refused most of the meds, refused to eat, took some Ensure after lots of encouragement. Patient very aggressive and verbally abusive to staff. Around 1:30 pm, patient found his way to go to the first floor, tried to leave the facility, was redirected by staff and came to unit. No change in behavior. RNP in facility, updated and visited patient. Continue to monitor Review of the nursing note dated 9/18/23 indicated the following: *Patient kept trying to go downstairs and stayed near elevator. Review of Resident #36's physician orders indicated the following order: *May have wander guard #A21350907, Expiration date 11/2025 on (R) ankle, initiated on 11/28/23. Review of Resident #36's risk of elopement care plan indicated the following intervention: *wander guard bracelet applied. May have wander guard #A21350907. Review of Resident #36's last elopement risk assessment dated [DATE], indicated he/she was high risk for elopement. During an interview on 2/07/24 at 8:32 A.M., Certified Nursing Assistant (CNA) #9 said Resident #36 is able to maneuver his/her wheelchair throughout the unit. During an interview on 2/07/24 at 11:14 A.M., Nurse #3 said the nursing staff completes a monthly elopement risk assessment and this is the only way elopements are monitored regularly. Nurse #3 said Resident #36 has an order for a wander guard but that this does not have to be monitored on a daily basis. At this time, Nurse #3 observed Resident #36 in his/her room and said he/she was not wearing a wander guard. During an interview on 2/07/24 at 12:01 P.M., the Director of Nursing said all residents who are at risk for elopements need a quarterly elopement assessment, an elopement care plan and if there is an order for the resident to wear a wander guard the wander guard placement needs to be checked daily by the nursing staff. The DON said the wander guard order should include where the wander guard is placed on the resident and how often it is checked for placement and function.Based on observation, interview and record review, the facility failed to maintain a safe environment for four Residents (#103, #43 #36, and #8) out of a total sample of 33 residents. Specifically: 1) For Resident #103 the facility failed to implement the physician's order for the use of fall mats. 2) For Resident #43 the facility failed to ensure nursing staff implemented the falls plan of care of having fall mats in place. 3) For Resident #36, a Resident who is at risk of elopement, the facility failed to provide the Resident with a wander guard (a device that would alarm if a resident were to leave the unit) as ordered. 4)For Resident #8, the facility failed to implement the physician's order for the use of bilateral bed siderail padding for a Resident with a history of epilepsy (a disorder of the brain characterized by repeated seizures). Findings include: Review of the facility policy titled Accident & Incidents Guideline, dated 2/8/18 indicated the following: *The intent of this policy is that the center identifies each resident at risk for accidents and/or falls, and adequately plans care and implements procedures to prevent accidents. *Procedure: *The Licensed Nurse will complete an evaluation of the resident and the environment to identify potential risk factors. *The Interdisciplinary Team (IDT), based upon the identified potential risk factors develops and implements an individualized plan of care. The IDT will evaluate, monitor and revise the individualized plan of care as necessary. 1. For Resident #103 the facility failed to ensure fall mats were implemented in accordance with the medical plan of care. Resident #103 was admitted to the facility in September 2023 and has diagnoses that include but not limited to unspecified dementia, ataxic gait, and repeated falls. Review of Resident #103's Minimum Data Set assessment dated [DATE] indicated Resident #103 scored a 9 out of 15 on the Brief Interview for Mental Status exam, indicting he/she has a moderately impaired cognition and requires substantial/maximal assistance for daily care activities. Review of Resident #103's medical record indicated the following: -A physician's order dated 9/23/23, floor mat on both side of bed, every evening and night when in bed. -A care plan dated 9/23/23, with the focus, Resident is a high risk for falls r/t (related to) unsteady gait. Review of fall incident reports indicated the following: -A fall on 9/2/323 at 6:00 P.M., Pt (patient had an unwitnessed fall, found lying on the floor next to low position bed. -A fall on 9/28/23 at no time filled in, vitals at 2:05 P.M., pt found at bedside on knees with feces in his/her hands. No apparent injury. Position of resident prior to fall, checked as wheelchair. Intervention immediately after fall, floor mats. -A fall on 11/13/23 Resident slipped from wheelchair in sitting room. At 1:15 P.M., Abrasion to right knee. -A fall on 1/11/24 at 8:00 A.M., Patient in bed prior to fall. Pt found on floor in his/her room by staff. Small bruise was noted on his/her forehead. During the survey the following observation were made: On 2/06/24 at 5:06 P.M., Resident #103 was resting in bed. The floor mats were on his/her bureau across from the bed and not on either side of the bed. On 2/07/24 at 6:52 A.M., Resident #103 was observed in bed. There were no floor mats were placed on either side of his/her bed. The floor mats were on the bureau. On 2/07/24 at 4:21 P.M., two Certified Nursing Assistants assisted Resident #103 into bed and exited the room. Floor mats were not in place on either side of the bed and were on the bureau across from Resident 103's bed. On 2/08/24 at 6;55 A.M., Resident observed resting in bed, without floor mats on either side of his/her bed. The floor mats were located on the bureau across from Resident 103's bed. During an interview on 2/8/24 at 7:06 A.M., CNA #8 said the Resident (#103) is a fall risk and the bed should be low and floor mats should be on the floor next to the bed. CNA #8 and the surveyor observed the Resident in bed. CNA #8 said the floor mats were on the bureau and not in use. During an interview on 2/8/24 at 7:20 A.M., Nurse #8 said she worked the 11:00 P.M. -7:00 A.M., shift. Nurse #8 said Resident #103 has an order for floor mats for next to his/her bed and that the nurse is responsible to sign off that the floor mats are in place. Nurse #8 said the floor mats were not in place as ordered and said there was a concern that the floor mats could be a hazard for Resident 103's roommate who can ambulate. Nurse #8 said she did not discuss her concern with the interdisciplinary team. During an interview on 2/8/24 at 12:49 P.M., the Director of Nursing said the floor mats should be in use per the physician's orders.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Review of facility policy, titled Enteral Dialysis Service Guideline, dated 5/17/17, indicated the nurse shall ensure that the r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Review of facility policy, titled Enteral Dialysis Service Guideline, dated 5/17/17, indicated the nurse shall ensure that the resident's dialysis communication book is sent and returned with the resident to dialysis treatments. 4. Resident #86 was admitted to the facility in February 2021 with diagnoses that include but are not limited to fluid overload, type 2 diabetes mellitus, end stage renal disease, dependence on renal dialysis and solitary pulmonary nodule. Review of Minimum Data Set (MDS) Assessment, dated 12/12/23, indicated a Brief Interview for Mental Status score of 15 out of 15, indicating that Resident #86 is cognitively intact. The MDS Assessment further indicated that Resident #86 received dialysis. Review of Resident #86's care plan, dated 2/8/21, indicated that he/she goes to dialysis every Monday, Wednesday, and Friday. Review of Resident #86's Dialysis Communication Book indicated that there were communication sheets present for the following dates: 8/28/23, 9/11/23 and 2/2/24. During an interview on 2/7/24 at 8:51 A.M., Unit Manager #3 said that she did not know if there were any other communication sheets in the chart. On 2/7/24 at 11:13 A.M., Unit Manager #3 followed up with the surveyor and said she could not locate any other communication sheets. During an interview on 2/8/24 at 7:14 A.M., Nurse # 5 said that when she sends Resident #86 to dialysis, she sends his/her communication book but does not fill out any paperwork or communication to the receiving dialysis center. Nurse #5 said that before Resident #86 leaves for dialysis she checks his/her vital signs but does not communicate them with the dialysis center. During an interview on 2/8/24 at 9:42 A.M., Unit Manager #3 said she would expect that staff are communicating with the receiving dialysis center when Resident #86 goes to dialysis. Unit Manager #3 said that based on review of the Dialysis Communication Book the facility is not communicating pre dialysis vital signs or changes in condition regarding Resident #86 with the dialysis center. During an interview on 2/8/24 at 1:05 P.M., the Director of Nurses said she expects that staff are communicating with the dialysis center and providing them with vital signs and any changes in condition every time that Resident #86 goes to dialysis treatment. 3) Resident #69 was admitted to the facility in July 2021 with diagnoses including end stage renal disease and dependence on dialysis. Review of Resident #69's most recent Minimum Data Set Assessment (MDS) indicated that the Resident had a Brief Interview for Mental Status score of 15 out of a possible 15 indicating that he/she is cognitively intact. Further review of the MDS indicated that the Resident #69 is dependent on dialysis treatment. Review of Resident #69's physician's order dated 6/19/23 indicated the following: *Sevelamer Carbonate Oral Packet 0.8 GM Give 3 packet by mouth three times a day for with meals related to End Stage Renal Disease - give 3 packs mixed in fluids with meals. According to the designated dialysis center's Professional Standards of Practice, phosphate binders help to pass excess phosphorus out of the body in the stool, reducing the amount of phosphorus that gets into the blood. Usually, phosphate binders are taken within 5 to 10 minutes before or immediately after meals and snacks. Review of the facility's mealtime schedule indicated that residents receive their breakfast, lunch, and dinner meals at 7:55 A.M., 11:55 A.M. and 5:20 P.M. respectively, on the Saint [NAME] unit. The surveyor made the following observations: *On 2/7/24 at 8:10 A.M., Resident #69 was observed eating his/her breakfast. Review of Resident #69's treatment administration record indicated that the Resident received his/her phosphate binder at 9:41 A.M., 91 minutes after breakfast started. *On 2/8/24 at 8:17 A.M., Resident #69 was observed eating breakfast. Review of Resident #69's treatment administration record indicated that the Resident received his/her phosphate binder at 10:16 A.M., 119 minutes after breakfast started. Review of the report titled Medication Administration Audit Report for Resident #69 indicated the following administration times for Sevelamer Carbonate: *Date: 02/06/24, Scheduled Time: 8:00 A.M., Administered Time: 9:13 A.M. - 1 hour and 13 minutes late *Date: 02/06/24, Scheduled Time: 1:00 P.M., Administered Time: 2:04 P.M. - 1 hour and 4 minutes late *Date: 02/06/24, Scheduled Time: 5:00 P.M., Administered Time: 7:07 P.M. - 2 hours and 7 minutes late *Date: 02/07/24, Scheduled Time: 8:00 A.M., Administered Time: 9:41 A.M. - 1 hour and 41 minutes late *Date: 02/07/24, Scheduled Time: 5:00 P.M., Administered Time: 6:26 P.M. - 1 hour and 26 minutes late *Date: 02/08/24, Scheduled Time: 8:00 A.M., Administered Time: 10:16 A.M. - 2 hours and 16 minutes late *Date: 02/08/24, Scheduled Time: 1:00 P.M., Administered Time: 12:21 P.M. - 39 minutes early *Date: 02/08/24, Scheduled Time: 5:30 P.M., Administered Time: 6:35 P.M. - 1 hour and 35 minutes late *Date: 02/09/24, Scheduled Time: 8:00 A.M., Administered Time: 10:01 A.M. - 2 hours and 1 minute late *Date: 02/09/24, Scheduled Time: 12:30 P.M., Administered Time: 11:50 A.M. - 40 minutes early During an interview on 2/8/24 at 10:45 A.M., Nurse #4 said medication should be administered as ordered by the physician. She continued to say that Resident #69's phosphate binders should have been administered with meals, so it works properly. During an interview on 2/8/24 at 11:07 A.M., Nurse #3 said phosphate binders are for residents on dialysis but could not remember what they are used for. She continued to say medications should be administered as ordered and Resident #69's phosphate binders should be administered with meals. During an interview on 2/8/24 at 11:15 A.M., the Director of Nursing (DON) said phosphate binders absorb extra phosphorus in the diet. She continued to say residents should be getting medications as ordered and Resident #69 should be getting his/her phosphate binders with meals so they work properly. Based on record review, observation and interview, the facility failed to provide care and services consistent with professional standards for four Residents (#51, #96, #69, #86) who required renal dialysis (a life sustaining treatment that helps your body remove extra fluid and waste products from your blood when the kidneys are not able to) out of a total sample of 33 Residents. Specifically: 1) For Resident #51 the facility failed to ensure that nursing staff obtained a physician's order for dialysis and failed to ensure a care plan was developed for dialysis. 2) For Resident #96, the facility failed to implement recommendations from the dialysis center to hold his/her scheduled medications due to low phosphate. 3) For Resident #69, the facility failed to implement a physician's order to give phosphate binders (a medication to absorb phosphate from the food you eat) at the appropriate time. 4) For Resident #86 the facility failed to ensure ongoing communication and collaboration with the dialysis facility regarding dialysis care and services. Findings include: Review of the facility policy titled External Dialysis Service Guideline, indicated Residents who present to the facility with Dialysis orders shall receive dialysis treatments according to said MD orders. Dialysis orders shall include the Dialysis Center name/address/phone number. Orders shall contain the days of the week for dialysis treatments to be performed and necessary emergency treatment necessary in the event of emergency bleeding. Resident's participating in dialysis treatments shall have a plan of care place addressing pre and post dialysis care needs. 1. Resident #51 was admitted to the facility in January 2024 with diagnoses that included type 2 diabetes, dependence on renal dialysis, and peripheral vascular disease. Review of Resident #51's most recent minimum data set (MDS), dated [DATE], indicated he/she scored a 13 out of a possible score of 15 indicating the Resident was cognitively intact. Further review of the MDS indicated the Resident was receiving dialysis. During an interview on 2/7/24 at 9:05 A.M., Nurse #2 said Resident #51 is currently at dialysis. Review of Resident #51's active physician orders, dated 1/29/24, indicated Check left arm AVI fistula for bruit and thrill every shift. Review of Resident #51's nursing progress note, dated 1/19/24, indicated Left for dialysis accompanied by 2 ambulant (ambulance) attendant. Review of Resident #51's physician progress note, dated 2/5/24, indicated He/she just got back from HD (hemodialysis) and seemed to be confused. ESRD (end stage renal disease) on dialysis. Review of Resident #51's medical record failed to indicate orders for dialysis or that a care plan was developed for dialysis. During an interview on 2/7/24 at 11:27 AM , Unit Manager #1 said she would expect Resident #51 to have dialysis orders in place and a care plan. Unit Manager #1 said the Resident does not have physician orders for dialysis or a care plan in place. During an interview on 2/7/24 at 12:00 P.M., the Director of Nurses (DON) said she would expect dialysis orders to be in place and a care plan to be developed for Resident #51 as he/she receives dialysis treatments. 2. Resident #96 was admitted to the facility in April 2023 with diagnoses including end stage renal disease and cognitive communication disorder. Review of Resident #96's most recent Minimum Data Set Assessment MDS dated [DATE] indicated he/she is moderately cognitively impaired and requires assistance with bathing, dressing and transfers and receives dialysis services. Review of Resident #97's communication book between the dialysis center and the facility indicated the following communication log: 2/7/24, 3:37 P.M. Please hold sevelamer (a phosphate binding medication) for low phosphorus. Attached labs showed Resident #96's labs indicated his/her level was 3.1 (typical range is 3.5-4.5) Review of Resident #96's Physician's orders indicated he/she was scheduled to receive one 800 MG tablet by mouth three times a day at 8:00 A.M., 1:00 P.M. and 8:00 P.M. Review of the Medication Administration Record for February 2024 indicated he/she received 4 doses of Sevelemer on 2/7/24 at 8:00 P.M., and on 2/8/24 at 8:00 A.M., 1:00 P.M. and 8:00 P.M. Review of Resident #97's clinical record failed to indicate the recommendations made by the dialysis center had been communicated to the physician. During an interview with Unit Manager #2 on 2/8/24 at 8:51 A.M., she said that recommendations made by dialysis are reviewed when Resident's return from their appointments and are then communicated to the attending physician. Unit Manager #1 and the surveyor then reviewed the communication log dated 2/7/24 and said that she was not aware that the dialysis center had indicated Resident #96's phosphorous levels were low and to hold his/her sevelamer. Unit Manager #1 said she did not know if this had been communicated to the physician.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected multiple residents

Based on observations, policy review, record review, and interviews for two Residents (#9 and #59) out of three Residents observed, the facility failed to ensure it was free from a medication error ra...

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Based on observations, policy review, record review, and interviews for two Residents (#9 and #59) out of three Residents observed, the facility failed to ensure it was free from a medication error rate of greater than 5% when two of two nurses observed made three errors out of 26 opportunities resulting in a medication error rate of 11.54%. Specifically, 1.) For Resident #9, Nurse #3 administered a medication ordered to be given with meals, without a meal. 2.) For Resident #59, Nurse #4 failed to administer scheduled eye drops as ordered and documented a medication (vitamin d) as administered when it was not. Findings include: Review of the facility policy titled 'General Dose Preparation and Medication Administration', revised 1/1/22, indicated, but was not limited to: 5.8 Follow manufacturer medication administration guidelines (e.g., providing medication with fluids or food). 6. Document necessary medication administration/treatment information (e.g., when medications are given) on appropriate forms. 1.) Resident #9 was admitted to the facility in August 2018 with diagnoses including malnutrition and chronic pancreatitis (a disease the causes inflammation of the pancreas). On 2/7/24 at 8:10 A.M. the surveyor observed Nurse #3 prepare and administer the following medications to Resident #9: -3 capsules of Creon Oral Capsule Delayed Release Particles 24000-76000 UNIT (Pancrelipase (Lipase-Protease-Amylase). On 2/7/24 at 8:56 A.M., the surveyor observed staff setting up Resident #9's breakfast tray in his/her room, 46 minutes after the creon oral capsule was administered. Review of Resident #9's physician orders, dated 1/2/24, indicated: -Creon Oral Capsule Delayed Release Particles 24000-76000 UNIT (Pancrelipase (Lipase-Protease-Amylase)), Give 3 capsule by mouth, three times a day for digestion with meals - total dose 72,000. According to the manufacturers guidelines for creon it is indicated that Timing is key. For creon to work as expected, it needs to be taken with every meal and snack. During an interview on 2/7/24 at 1:20 P.M., Nurse #3 said she gave Resident #9 the creon at 8:10 A.M and that the Resident did not get his/her meal until after 8:45 A.M. Nurse #3 said she should follow physician's orders and administer medications with meals but did not. During an interview on 2/9/24 at 9:20 A.M., the Director of Nursing (DON) said if a medication is ordered to be given with meals then it should be given with meals. 2.) Resident #59 was admitted to the facility in July 2022 with diagnoses including glaucoma (a common eye condition). On 2/7/24 at 8:43 A.M., the surveyor observed Nurse #4 prepare and administer medications to Resident #59. Nurse #4 said she administered all of Resident #59's morning medications, except Vitamin d3 1.25mcg 50000 IU (international units) because it was not delivered from the pharmacy. On 2/7/24 at 12:15 P.M., the surveyor reconciled the medication administration record (MAR) with the medications given during the medication pass for Resident #59 with Nurse #4. The following errors were found: -Vitamin d3 1.25mcg 50000 IU, by mouth, once a week, was documented as administered on 2/7/24 by Nurse #4. -Carboxymethylcellulose sodium solution 1%, 1 drop in both eyes, three times a day, was scheduled to be given, but Carboxymethylcellulose sodium solution 1% administration for 2/7/24 was incomplete and not documented. During an interview on 2/7/24 at 12:23 P.M., Nurse #4 said she did not administer Vitamin d3 1.25mcg 50000 IU and had documented it as administered in error. Nurse #4 said she did not administer the Carboxymethylcellulose sodium solution 1% eye drops because she did not see it. Nurse #4 said she should have given then Carboxymethylcellulose sodium solution 1% eye drops because they were due, but she missed it. During an interview on 2/9/24 at 9:20 A.M., the Director of Nursing (DON), said medications, such as Vitamin d3 1.25mcg 50000 IU, should not be documented as administered if they are not. The DON said if Carboxymethylcellulose sodium solution 1%, eye drops were due, they should have been administered.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility failed to properly store food items and properly follow sanitation and food handling practices to prevent the risk of foodborne illness in accordance wi...

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Based on observation and interview the facility failed to properly store food items and properly follow sanitation and food handling practices to prevent the risk of foodborne illness in accordance with professional standards for food service safety. Findings include: During the initial walkthrough of the kitchen on 2/6/24 at 7:08 A.M., the surveyor made the following observations in the walk-in refrigerator: *A container labeled as meal containing an assortment of cooked mixed foods. *A container with an ineligible food item name with the date written as 1/6/24. The container had multiple food items inside. During the follow-up visit to the kitchen on 2/7/24 at 11:33 A.M., the surveyor made the following observations: In the walk-in refrigerator: *A container labeled applesauce with a use by date written as 2/6. *A container labeled as Reg Jello with a use by date written as 2/6. *A container labeled as Diet Jello with a use by date written as 2/6. In the walk-in freezer: *Boxes containing food were observed directly on the floor. During an observation of the lunch tray line service on 2/7/24 at 11:45 A.M., the surveyor observed the following: *The diet aide was grabbing utensils on the part where residents' mouth will touch with her bare hands. *A diet aide put a gloved oven mitt over both his gloved hands to remove a pan. He proceeded to bring the pan across the hallway to the dish room. He returned to the kitchen, removed the oven mitts, and did not change his gloves or perform hand hygiene. With the same pair of soiled gloved, he resumed serving food on the tray line, touching tongs and resident's plates. During an interview on 2/9/24 at 10:56 A.M., the Food Service Director said that the storage of product, food handling and hand hygiene was not best practice and communication with staff can be difficult.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #91 was admitted to the facility in November 2023 with diagnoses including atrial fibrillation (an irregular heart r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #91 was admitted to the facility in November 2023 with diagnoses including atrial fibrillation (an irregular heart rhythm), stroke with left-sided hemiplegia (paralysis on the left side of the body), and dysphagia (difficulty swallowing). Review of the most recent Minimum Data Set (MDS) assessment, dated 11/16/23, indicated that Resident #91 had severe cognitive impairment as evidenced by a Brief Interview of Mental Status (BIMS) score of 0 out of 15. a.) Review of Resident #91's physician order, initiated 12/22/23, indicated: *Enteral Feed Order, every shift, Glucerna 1.5 @ 60 ml/hr (milliliters/hour) continuously, without a stop date. Review of Resident #91's physician order, initiated 2/3/24, indicated: *Enteral Feed Order, twice daily, Glucerna 1.5 @ 70 ml/hr x 22 hours (1200-1000). Review of Resident #91's medication administration record (MAR), dated 2/3/24 and 2/4/24, indicated nurses had documented administration of both orders: *Enteral Feed Order, every shift, Glucerna 1.5 @ 60 ml/hr (milliliters/hour) continuously, without a stop date. *Enteral Feed Order, twice daily, Glucerna 1.5 @ 70 ml/hr x 22 hours (1200-1000). Review of Resident #91's plan of care related to malnutrition, dated 12/27/23, indicated: *Provide tube feeding diet as ordered: glucerna 1.5 @ 60 ml/hr x 24 hours. Review of Dietitian's progress note, dated 2/2/24, indicated: Significant weight loss noted. He/She initially experienced a significant weight loss s/p (status post) hospitalization with further weight loss reported. He/she is currently receiving Current tube feeding order Glucerna 1.5 @ 60 mL/hr x 24 hours which provides 2160 kcals, 119 g (grams) protein, and 1093 mL free water q (every) day. Water flushes 90 mL q4h (every four hours). Continues to be NPO. NP (Nurse Practitioner) notified of weight loss. Noted he/she is working with therapy. Recommend altering tube feeding orders to Glucerna 1.5 70 mL/hr x 22 hours to provide 2310 kcals/day, 127 g protein, 1168 mL fluid. Recommend continuing water flushes a/o (as ordered). Will continue to monitor. During an interview on 2/9/24 at 11:52 A.M., the Dietitian said Resident #91's tube feeding rate was increased from 60ml/hr to 70 ml/hr because he had unexplained weight loss. The dietitian said the tube feeding was changed from continuous to running for 22 hours with a two hour break so that Resident #91 could work with therapy disconnected from the tube feeding machine. The Dietitian said the current order for 60ml/hr continuous tube feeding is incorrect. The Dietitian said the nurses should not have signed off duplicate orders and should have clarified with her. During an interview on 2/9/24 at 12:15 P.M., Nurse #2 said Resident #91's tube feeding runs continuously and his/her order is for 60ml/hr. Nurse #2 said it is only disconnected for flushes or when the Resident puts on/off a shirt during care. During an interview on 2/9/24 at 12:20 P.M., Unit Manager #1 said Resident #91's tube feeding had been running continuously and was only disconnected for flushes and as needed during care. Unit Manager #1 said she was unaware of the Dietitian's recommendation to increase the tube feeding rate or to disconnect for two hour during therapy sessions. When Unit Manager #1 reviewed the physician's orders she said the nurse who entered the order put it in incorrectly. Unit Manager #1 said the nurse should have discontinued to previous order to run the tube feeding at 60ml/hr before she entered the new order for 70 ml/hr. Unit Manager #1 said the nurse put in the order details incorrectly, which caused the order to automatically discontinue after only two days. Unit Manager #1 said Resident #91 had incorrect tube feeding orders in place since 2/3/24, which was 7 days before this was identified. During an interview on 2/9/24 at 12:27 P.M., the Director of Nursing (DON) said the nurse should have clarified the duplicate, conflicting tube feeding orders. b.) Review of Resident #91's physician orders indicated the following order: *NPO (nil per os which is Latin for nothing by mouth) diet, MN/A texture, Tube feeding/Aspiration precautions, dated 11/13/23. Review of the plan of care related to activities of daily living, dated 12/20/23, indicated *Eating: NPO PEG TUBE. Review of the physician progress notes, dated 2/6/24, indicated: -Dysphagia as a late effect of cerebrovascular accident - NPO. Review of nutrition progress notes, dated 2/2/24, indicated: -Continues to be NPO. Review of the nursing progress notes, dated 1/24/24, indicated: - Aspiration precaution maintained. PT (Patient) NPO. Review of Resident #91's physician's orders indicated the following orders: -Coumadin Oral Tablet (Warfarin Sodium), Give 7.5 mg (milligrams) by mouth one time a day, until 1/2/24, initiated 12/29/23. -Coumadin Oral Tablet (Warfarin Sodium), Give 7.5 mg by mouth every Mon (Monday), Wed (Wednesday), Fri (Friday), until 2/2/24, initiated 1/26/24. -Coumadin Oral Tablet (Warfarin Sodium), Give 6 mg by mouth one time a day, until 1/22/24, initiated 1/17/24. -Coumadin Oral Tablet (Warfarin Sodium), Give 6 mg by mouth every Tue (Tuesday), Thu (Thursday), Sat (Saturday), Sun (Sunday), until 2/2/24, initiated 1/27/24. -Coumadin Oral Tablet (Warfarin Sodium), Give 7.5 mg by mouth every Mon, Wed, Fri, Sun, until 2/12/24, initiated 2/5/24. -Coumadin Oral Tablet (Warfarin Sodium), Give 6 mg by mouth every Tue, Thu, Sat, until 2/12/24, initiated 2/6/24. Review of Resident #91's medication administration record (MAR) indicated that coumadin oral tablets were administered by mouth on 1/1/24, 1/17/24, 1/18/24, 1/26/24, 1/27/24, 1/28/24, 1/29/24, 1/30/24, 1/31/24, 2/5/24, 2/6/24, 2/7/24, and 2/8/24. During an interview on 2/9/24 at 7:37 A.M., Unit Manager #1 said Resident #91 took his/her medication by G-tube, not by mouth so the documentation is inaccurate. During an interview on 2/9/24 at 11:52 A.M., the Dietitian said Resident #91 is not supposed to receive anything by mouth. During an interview on 2/9/24 at 9:20 A.M., the DON said Resident #91 receives medication by G-tube, not by mouth. The DON said his/her orders should indicate to correct route, which is by G-tube. Based on observations, record reviews and interviews, the facility failed to maintain accurate medical records for two Residents (#8, #91) out of a total sample of 33 residents. Specifically: 1. For Resident #8, the facility documented that the Resident's bed side rails were padded when they were not, 2. For Resident #91, the facility incorrectly entered a physicians order for tube feeding, and 3. For Resident #91, the facility incorrectly documented a medication that was administered by a gastrostomy tube (a tube that is placed directly into the stomach through an abdominal incision for administration of nutrition, fluids, and medication) was administered by mouth. 1. Resident #8 was admitted to the facility in June 2020 with diagnoses including history of epilepsy and anxiety disorder. Review of Resident #8's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that the Resident had a Brief Interview for Mental Status score of 14 out of a possible 15 indicating that the Resident is cognitively intact. Further review of the MDS indicated that the Resident has a diagnosis of a seizure disorder or epilepsy. The surveyor made the following observations: *On 2/6/24 at 8:28 A.M., the surveyor observed Resident #8 sitting up in his/her bed. There were bilateral side rails on both sides of the bed. There was no padding on the side rails. *On 2/7/24 at 12:32 P.M., the surveyor observed Resident #8 sitting up in his/her bed. There were bilateral side rails on both sides of the bed. There was no padding on the side rails. Resident #8 told the surveyor his/her siderails have never been padded before. He/she continued to say that he/she has a history of having seizures. *On 2/8/24 at 7:50 A.M., Resident #8 was sleeping in his/her bed. There were bilateral side rails on both sides of the bed. There was no padding on the side rails. Review of Resident #8's physician's orders indicated the following: *Dated 5/11/22: Maintain Seizure precautions every shift related to epilepsy. *Dated 5/11/22: Monitor for Seizure Activity every shift related to epilepsy. *Dated 10/29/20: Bilateral side rails padding. Check placement every shift. Review of Resident #8's care plan dated 6/26/20 indicated the following: *Focus: Resident #8 is at risk for seizures secondary to Seizure disorder *Interventions: Padded siderails as ordered. Review of Resident #8's Treatment Administration Record for February 2024 indicated that staff signed off on the order for Bilateral side rails padding. Check placement every shift on 2/6/24 - 2/8/24 when the Resident did not have any padding on his/her side rails during that time frame. During an interview on 2/8/24 at 10:42 A.M., Unit Manager #2 and Nurse #3 said Resident #8's physician's orders should be followed, and they were not sure why there was no padding on the Resident's side rails. They continued to say they would expect accurate documentation from staff members for Resident #8's side rails. During an interview on 2/8/24 at 2:17 P.M., the Director of Nursing (DON) said if a resident has a physician's order for padded side rails they should have them. The DON continued to say staff should be documenting accurately and should not have documented Resident #8 having padded side rails if they were not padded.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, policy review, and interviews, the facility failed to assess for eligibility, and offer Pneumococcal Va...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, policy review, and interviews, the facility failed to assess for eligibility, and offer Pneumococcal Vaccinations per the Centers for Disease Control and Prevention (CDC) recommendations and facility policy for three Residents (#20, #58 and #71) out of a total of 5 sampled Residents. Findings include: Review of the CDC website Pneumococcal Vaccine Timing for Adults greater than or equal to 65 years (cdc.gov), dated 3/15/23 indicated but was not limited to the following: - For adults 65 and over who have not had any prior pneumococcal vaccines, then the patient and provider may choose Pneumococcal conjugate vaccine (PCV) 20 or PCV15 followed by Pneumococcal polysaccharide vaccine (PPSV) 23 one year later. -For adults 65 and over who has had Pneumococcal Conjugate Vaccine 13 (PCV13) and Pneumococcal Polysaccharide Vaccine 23 (PPSV23) and it has been 5 years or greater since the last Pneumococcal Vaccination, then the patient and the vaccine provider may choose to administer the 20-Valent Pneumococcal Conjugate Vaccine (PCV20). Review of the facility policy titled, Vaccination Pneumococcal, dated 4/26/23, indicated It is the policy of the facility to evaluate all residents who are admitted to determine if they received Pneumococcal vaccination upon admission. The center will administer the appropriate pneumococcal vaccine upon resident consent. The vaccine will be offered per the Center for Disease Control and Prevention (CDC) Recommended Adult Immunizations Schedule. Obtain resident's vaccination history. Obtain appropriate signed consent from the resident or responsible party which will permit the attending physician to order the vaccine to be given. 1. Resident #20 was admitted to the facility in August 2020 with diagnoses that included dementia, chronic kidney disease, and type 2 diabetes. Review of Resident #20's vaccination consent form, dated 9/1/20, indicated Resident #20's invoked health care proxy consented for the Resident to receive the pneumococcal vaccine. Review of Resident #20 medical record failed to indicate that the pneumococcal vaccine was given or that a physician order was obtained. Further review of the medical record indicated he/she was above the age of [AGE] years old. Review of Resident #20 Minimum Data Set (MDS), dated [DATE], indicated in section O the pneumococcal vaccine was not up to date and not offered. During an interview on 2/9/24 at 8:49 A.M., the Director of Nurses (DON) said Resident #20 should have received the pneumococcal as they consented to it in September of 2020. The DON said there should have been a physicians order in place and said she would expect that it would have been given within the month of September. 2. Resident #58 was admitted to the facility in October 2020 with diagnoses that included heart failure, acute kidney failure, and malnutrition. Review of Resident #58 most recent minimum data set (MDS), dated [DATE], indicated in section O the pneumococcal vaccine was not up to date and not offered. Review of Resident #58's medical record failed to indicate a consent form for the pneumococcal vaccine was obtained or offered for the pneumococcal vaccine. During an interview on 2/9/24 at 8:47 A.M., the Director of Nurses (DON) said nursing staff should be obtaining consents and offering the pneumococcal vaccine. 3. Resident #71 was admitted to the facility in September 2019 with diagnoses that included major depressive disorder, vascular dementia, and type 2 diabetes. Review of Resident #71's most recent minimum data set (MDS), dated [DATE], indicated in section O the pneumococcal vaccine was not up to date and not offered. Review of Resident #71's medical record failed to indicate that the pneumococcal vaccine has been offered since September 2019. Review of Resident #71's medical record indicated his/her health care proxy was activated on 4/9/2020. Further review of the medical record indicated he/she was over the age of [AGE] years old. During an interview on 2/9/24 at 8:50 A.M., the Director of Nurses (DON) said she would expect that nursing staff would offer the pneumococcal vaccine yearly as things could change and said Resident #71's health care proxy should have been made aware that the pneumococcal vaccine was available to be given to the Resident. During an interview on 2/8/24 at 2:07 P.M., Minimum Data Set (MDS) Nurse said she checks the charts and if there is not a consent for the pneumococcal vaccine she codes it as not offered. The MDS Nurse said offering the pneumococcal vaccine is an on going problem here at the facility.
May 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, for one of three nursing units, which had a total census of 39 residents, the facility fai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, for one of three nursing units, which had a total census of 39 residents, the facility failed to ensure that essential equipment was safe and operational, when on [DATE] during a tour of the nursing unit located on the fourth floor, it was observed that for that units' automated external defibrillator (AED, used to help those experiencing cardiac arrest) machine, that all four set of AED pads stocked and stored with the AED, were found to be expired. Findings include: Review of the [NAME] Heart Start On-Site Defibrillator M5066A AED Owner's Manual, undated, indicated: - to periodically check supplies and accessories for damage and expiration dates and replace any expired items; - Warning: Using damaged or expired equipment or accessories may cause the AED to perform improperly, and/or injure the patient or the user; - Important Warnings and Reminders: Check supplies, accessories for damage and expiration dating. Review of AED. com, indicated that the shelf life of AED pads varies. Most pads, however, have a shelf life of two to four years and that the water-based electrolyte gel that sticks to the chest of the victim and conducts electricity, dry out over time, so both the pads that are attached to the AED, as well as the back-up pads, should be routinely checked and replaced as indicated. Review of the Facility Policy titled, Automatic Defibrillator Use and Care Guideline, dated as revised [DATE], indicated that in maintaining the AED: record the expiration date of the pads on the monthly crash cart checklist, check the device and perform maintenance tasks as directed or per manufactures recommendation. During a tour of the fourth floor unit medication room on [DATE] at 2:20 P.M. accompanied by Nurse #3, the Surveyor observed a [NAME] Heart Start On-Site Defibrillator AED inside a box on the wall. Inside the box were two sets of AED pads which both indicated an expiration date of [DATE]. Inside the AED carry case, there were two additional sets of AED pads, one which indicated it expired on [DATE] and the other set indicated it expired on [DATE]. During an interview on [DATE] at 2:30 P.M., Nurse #3 said that the AED and pads are checked daily during the code cart check. Nurse #3 said that all four of the AED pads on the unit had expired and said that those AED pads should not be used. During an interview on [DATE] at 2:50 P.M., Nurse #4, who was working on the fourth floor, said that the AED and pads are checked daily during the code cart check. Nurse #4 said that all four of the AED pads on the unit had expired and said the pads should not be used. During an interview on [DATE] at 4:15 P.M., the Director of Nurses (DON) said that the code cart is checked by the 11:00 P.M. to 7:00 A.M. nurse daily and any expired equipment should be replaced immediately. The DON said that expired equipment should not be used and said that her expectation was that nursing staff would remove and replace expired equipment as needed.
Feb 2023 3 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

Based on records reviewed and interviews for one of three sampled residents (Resident #1), who required the administration of an anticonvulsant for management and treatment of seizures, the facility f...

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Based on records reviewed and interviews for one of three sampled residents (Resident #1), who required the administration of an anticonvulsant for management and treatment of seizures, the facility failed to ensure services provided by nursing met professional standards of practice, when upon admission to the facility the Hospital Discharge Summary and medication list were not thoroughly reviewed by nursing and his/her medications were not accurately reconciled. Upon admission, the need for Resident #1 to be continued on an anticonvulsant medication was not communicated to the physician, and therefore not ordered or administered. As a result, Resident #1 went nine days without being administered his/her anticonvulsant medication, he/she experienced seizure activity, and required emergent transfer to the Hospital Emergency Department for evaluation and treatment. Findings include: Standard Reference: Standard of Practice Reference: Pursuant to Massachusetts General Law (M.G.L), chapter 112, individuals are given the designation of registered nurse and practical nurse which includes the responsibility to provide nursing care. Pursuant to the Code of Massachusetts Regulation (CMR) 244, Rules and Regulations 3.02 and 3.04 define the responsibilities and functions of a registered nurse and practical nurse respectively. The regulations stipulate that both the registered nurse and practical nurse bear full responsibility for systematically assessing health status and recording the related health data. They also stipulate that both the registered and practical nurse incorporated into the plan of care and implement prescribed medical regimens. The rules and regulations 9.03 defined standards of Conduct for Nurses where it is stipulated that a nurse licensed by the Board shall engage in the practice of nursing in accordance with accepted standards of practice. Resident #1 was admitted to the facility in January 2023, diagnoses included confusion, end stage renal failure requiring hemodialysis (a machine that filters your blood), dislodged dialysis catheter, bipolar disease, hypertension and a history of repeated falls. Review of the Hospital Discharge Summary, Medication Administration Record, Transfer Report, dated 1/12/23, indicated that Resident #1's Active Medication Orders included that he/she was being administered Lacosamide (Vimpat, anticonvulsant used to treat seizures) 100 milligrams (mg) by mouth two times a day, (for seizures). Further review of the Discharge Summary indicated Resident #1 was to continue to be administered Lacosamide at his/her facility. However, review of Resident #1's Physician Orders, dated January 2023, indicated there were no physician orders for the medication Lacosamide for treatment of his/her seizures. Review of Resident #1's Medication Administration Record, dated January 2023, also indicated there were no physician orders related to the administration of Lacosamide. Review of WebMD, Uses, Side Effects, and More related to Vimpat (Lacosamide an anticonvulsant or antiepileptic drug), indicated it is used to prevent and control seizures. It works by reducing the spread of seizure activity in the brain. This medication works best when the amount of drug in the body is kept at a constant level. Patients should not stop taking this medication without first consulting with their physician. Seizures can become worse when the drug is suddenly stopped. Review of Resident #1's Nursing Progress Note, dated 1/23/23, indicated that Resident #1 required hospitalization following possible seizure activity at 6:45 A.M. Review of Resident #1's medical record indicated there was no documentation to support that an admission chart audit (checklist) had been completed by nursing. Per the Facility, an admission chart audit includes nursing review of the referring facility discharge summary and medication reconciliation. During interview on 2/07/23 at 2:19 P.M., the Second Floor Unit Manager said the weekend Nursing Supervisor on duty would have completed the admission chart audit for Resident #1. The Unit Manager said a checklist is used for the audits and when completed, the audit checklist is filed in the front of the residents chart. The Unit Manager said she had not noticed that Resident #1's admission chart audit had not been completed. During interview on 2/07/23 at 3:20 P.M., the admission Nurse said that she was not working when Resident #1 was admitted , but said when she came to work on Monday 1/16/23, she reviewed the records for the new admissions that had come in over the previous few days to check for the completion of admission chart audits. The admission Nurse said she did not recall seeing a chart audit completed for Resident #1. During interview on 2/07/23 at 3:45 P.M., the Minimum Data Set (MDS) Nurse said that she reviews all the hospital paperwork for each new admission. The MDS Nurse said she completed a medication review but, can only use medications that have been administered in the facility. The MDS Nurse said when something is out of the ordinary, the nursing staff is notified. The MDS Nurse said she did not recall seeing the medication Lacosamide in Resident #1's discharge summary. During interview on 2/7/23 at 10:35 A.M., the Assistant Director of Nursing (ADON) said the facility admission process is to complete a post admission chart audit that begins as soon as the admission is complete. The ADON said a facility audit tool (checklist) is utilized for all admissions. The ADON said the Nursing Supervisors, the admission Nurse, and the Unit Managers all participate in completing admission audits. The ADON said, although Resident #1 was being administered seizure medication while in the Hospital, when nursing first reviewed the Hospital Discharge medication list, they did not see any orders for seizure medication. The ADON said the order for the seizure medication was discovered deeper in Resident #1's Hospital Discharge Summary, after he/she required hospitalization for seizure activity, and they reviewed his/her Discharge Summary again. The facility was unable to provide the surveyor with Resident #1's admission chart audit tool, or any other documentation to support a chart audit had been completed by nursing.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0760 (Tag F0760)

A resident was harmed · This affected 1 resident

Based on records reviewed and interviews, for one of three sampled residents (Resident #1) who required the administration of anticonvulsant medication for the treatment of seizures, the facility fail...

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Based on records reviewed and interviews, for one of three sampled residents (Resident #1) who required the administration of anticonvulsant medication for the treatment of seizures, the facility failed to ensure his/her medications were accurately reconciled by nursing, in an effort to ensure he/she was free from a significant medication error. As a result of a medication reconciliation error, Resident #1 went nine days without being administered his/her anticonvulsant mediation, and required emergent transfer to the Hospital Emergency Department due to the onset of seizure activity. Findings include: The Facility Policy titled Reconciliation of Medications on admission Guideline, dated as revised 1/26/23, indicated the medication reconciliation form, the discharge summary from the referring facility, the most recent medication administration record, and a medication history from the resident/family were to be used to ensure medication safety by accurately accounting for the resident's medications, routes and dosages upon admission for accurate communication to the attending physician. The Policy further indicated that medication reconciliation reduces medication errors and enhances resident safety by ensuring that the medications the resident needs and has been taking will continue to be administered without interruption, in the correct dosages and routes, during the admission/transfer process. Use an approved medication reconciliation form to list all medications from the medical history, the discharge summary and the medication administration record and the admitting orders. Resident #1 was admitted to the facility in January 2023, with diagnoses that included confusion, end stage renal failure requiring hemodialysis (a machine that filters your blood), dislodged dialysis catheter, bipolar disorder, hypertension, and a history of repeated falls. Review of the Hospital Discharge Summary, Medication Administration Record, Transfer Report, dated 1/12/23, indicated that Resident #1's Active Medication Orders included that he/she was being administered Lacosamide (Vimpat, anticonvulsant used to treat seizures) 100 milligrams (mg) by mouth two times a day, (for seizures). Further review of the Discharge Summary indicated Resident #1 was to continue to be administered Lacosamide at his/her facility. However, review of the current Physician Orders, dated January 2023, indicated there were no physician orders for the medication Lacosamide for seizures. Review of Resident #1's Medication Administration Record (MAR), dated January 2023, indicated there was no physician orders related to the administration of Lacosamide. Further review of Resident #1's medical record and documentation related to his/her admission indicated there was no documentation to support that a medication reconciliation was performed by nursing, and the facility was unable to provide the surveyor with a copy of Resident #1's medication reconciliation form that should have been completed by nursing upon admission. Furthermore the omission of Resident #1's Lacosomide was not identified by the facility until nine days after Resident #1's admission, when he/she required transfer and re-admission to the Hospital, after experiencing seizure activity. Review of WebMD, Uses, Side Effects, and More related to Vimpat (Lacosamide an anticonvulsant or antiepileptic drug), indicated it is used to prevent and control seizures. It works by reducing the spread of seizure activity in the brain. This medication works best when the amount of drug in the body is kept at a constant level. Patients should not stop taking this medication without first consulting with their physician. Seizures can become worse when the drug is suddenly stopped. Review of Resident #1's Nursing Progress Note, dated 1/23/23, indicated that Resident #1 required hospitalization following possible seizure activity at 6:45 A.M. During interview on 2/7/23 at 2:19 P.M., the Second Floor Unit Manager said that nurses should reconcile all admission medications from the Hospital Discharge Summary medication list. The Unit Manager said nurses must look through all the documentation that comes with the resident. The Unit Manager said when the documentation differs when she is completing an admission or an audit, she would check with the resident and or family for clarification. During interview on 3/02/23 at 4:10 P.M., the Nursing Supervisor said he worked the second shift and primarily assisted with the 3:00 P.M.-11:00 P.M. admissions, reviewed the medications and the medication lists. The Nursing Supervisor said he would then call the attending physician and they would review the medications together, and the physician would confirm the medication orders. The Nursing Supervisor said he would then enter the medications into the computer and the nurse on duty would complete the resident admission assessment. The Nursing Supervisor said the Hospital Discharge Summary, upon the resident's admission must be read word by word and any concerns should be brought to the physician's attention. The Nursing Supervisor said he can only assume the physician reviews the entire record and the Hospital Discharge Summary, but he does not witness that process. The Nursing Supervisor said he did not recall any incident with Resident #1 and was not aware of the need to use a medication reconciliation form for admissions at that time. The Nursing Supervisor then said he no longer works at the facility. During interview on 2/07/23 at 10:35 A.M., the ADON said, although Resident #1 was being administered seizure medication while in the Hospital, when nursing first reviewed the Hospital Discharge medication list, they did not see any orders for seizure medication. The ADON said the order for the seizure medication was discovered deeper in Resident #1's Hospital Discharge Summary, after he/she required hospitalization for seizure activity, and they reviewed his/her Discharge Summary again.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

Based on records reviewed and interviews, for three of three sampled residents (Resident #1, #2, and #3) who were all new admissions, the facility failed to ensure they maintained a complete and accur...

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Based on records reviewed and interviews, for three of three sampled residents (Resident #1, #2, and #3) who were all new admissions, the facility failed to ensure they maintained a complete and accurate medical record related to completion of admission chart audits, when there was no documentation to support that post admission chart audits, which included a chart audit checklist that was to be filed in the front of each residents chart, were completed by nursing. Findings include: The Facility Policy titled Reconciliation of Medications on admission Guideline, dated as revised 1/26/23, indicated the medication reconciliation form, the discharge summary from the referring facility, the most recent medication administration record, and a medication history from the resident/family be used to ensure medication safety by accurately accounting for the resident's medications, routes and dosages upon admission for accurate communication to the attending physician. During interview on 2/7/23 at 10:35 A.M., the Assistant Director of Nursing (ADON) said the facility admission process is to complete a post admission audit that begins as soon as the admission is complete. The ADON said a facility audit tool (checklist) is utilized for all admissions. The ADON said the Nursing Supervisors, admission Nurse and the Unit Managers all participate in completing the admission audits. During interview on 2/07/23 at 2:19 P.M., the Second Floor Unit Manager said a checklist is used for admission chart audits and when completed, the audit checklist is filed in the front of the residents chart. The Unit Manager said she had not noticed that Resident #1's admission chart audit had not been completed. During interview on 2/07/23 at 3:20 P.M., the admission Nurse said she reviews the records for the new admissions that had come in over the previous few days to check for the completion of admission chart audits. The admission Nurse said she did not recall seeing a chart audit completed for Resident #1. During interview on 3/2/23 at 4:10 P.M., the Nursing Supervisor said he was not aware that there was a medication reconciliation form that needed to be completed for admissions. During interview on 2/07/23 at 3:45 P.M., the Minimum Data Set (MDS) Nurse said that she reviews all the hospital paperwork for each new admission. Resident #1 was admitted to the facility in January 2023, with diagnoses that included confusion, end stage renal failure requiring hemodialysis (a machine that filters your blood), dislodged dialysis catheter, bipolar disorder, hypertension, and a history of repeated falls. Further review of Resident #1's medical record indicated there was no documentation to support that nursing completed a medication reconciliation, or the post admission chart audit, which included completion of chart audit checklist. Resident #2 was admitted to the facility in February 2023, diagnoses included metabolic encephalopathy, traumatic subdural hemorrhage, epilepsy and chronic kidney disease. Further review of Resident #2's medical record indicated there was no documentation to support that nursing completed the post admission chart audit, which included completion of chart audit checklist. Resident #3 was admitted to the facility in January 2023, diagnoses included altered mental status, Covid-19, gastrointestinal bleeding, high blood pressure and chronic kidney disease. Further review of Resident #3's medical record indicated there was no documentation to support that nursing completed the post admission chart audit, which included completion of chart audit checklist. The facility was unable to provide the surveyor with Resident #2 and Resident #3's admission chart audit tool, or any other documentation to support a chart audit had been completed by nursing.
Dec 2022 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observation, record review and interview, the facility failed to maintain the dignity for 1 Resident (#19) out of a total of 22 sampled Residents. Specifically, the facility failed to ensure ...

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Based on observation, record review and interview, the facility failed to maintain the dignity for 1 Resident (#19) out of a total of 22 sampled Residents. Specifically, the facility failed to ensure Resident #19's urinary drainage bag was stored in a privacy bag and kept out of view. Findings include: Review of the facility policy titled, Dignity dated 9/20/18, indicated staff shall promote dignity and assist residents as needed by: -helping the resident to keep urinary catheter bags covered. Resident #19 was admitted to the facility in August 2022 with diagnoses including neuromuscular dysfunction of the bladder, metabolic encephalopathy and anemia. Review of Resident #19's Quarterly Minimum Data Set (MDS) assessment, dated 11/9/22, indicated he/she can usually make him/herself understood and that he/she can usually understand others. Review of Resident #19's plan of care, dated 8/3/22, indicated he/she required a urinary catheter. Review of Resident #19's physician's order, dated 12/22/22, indicated he/she required an indwelling urinary catheter. During observations on 12/22/22 at 8:57 A.M.,12/22/22 at 10:01 A.M., 12/23/22 at 6:49 A.M., 12/23/22 at 9:03 A.M., 12/27/22 at 6:54 A.M.,12/27/22 at 10:34 A.M., 12/28/22 at 6:34 A.M. and on 12/28/22 at 7:09 A.M., Resident #19's indwelling urinary catheter drainage bag was observed by the surveyor from the hallway on the side of his/her bed. The drainage bag was not stored in a privacy bag. During an interview on 12/27/22 at 11:45 A.M., Unit Manger #1 said that indwelling urinary catheter drainage bags required privacy bags. During an interview and observation on 12/18/22 at 7:09 A.M., Nurse #3 said that Resident #19's indwelling urinary catheter drainage bag required a privacy bag.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to administer a prophylactic antibiotic prior to dental work for 1 Resident (#70) out of 22 sampled Residents. Findings include: Resident #70...

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Based on interview and record review, the facility failed to administer a prophylactic antibiotic prior to dental work for 1 Resident (#70) out of 22 sampled Residents. Findings include: Resident #70 was admitted to the facility in October 2020, and had diagnosis which included a prosthetic heart valve and heart failure. Resident #70's Minimum Data Set assessment, dated 12/16/22, indicated a Brief Interview for Mental Status score of 3, indicating severe cognitive deficits. Resident #70's physician's order, dated 10/31/20, indicated Clindamycin HCl Capsule 300 milligrams. Give 2 capsule by mouth as needed for infection, administer 1/2 hour to 1 hour prior to any dental work. Review of Resident #70's plan of care, revision date 9/11/21, indicated he/she required administration of prophylactic antibiotic therapy, related to a prosthetic valve, prior to dental procedures. Interventions included administering medication as ordered. Review of Resident #70's dental note, dated 5/25/22, indicated the Dentist provided restorative work (repair to a broken tooth) to one tooth, and no premedication was administered prior to the procedure. Review of Resident #70's dental note, dated 9/27/22, indicated the Dentist provided restorative work to two teeth and no premedication was administered prior to the procedure. Review of Resident #70's Medication Administration Records (MAR), dated May 2022 and September 2022, indicated Clindamycin was not administered prior to the 5/25/22 and 9/27/22 dental work. The MARs indicated no other antibiotic was being administered during these months. During an interview with Unit Manager #2 on 12/28/22 at 8:41 A.M., she said Resident #70 had a physician's order for Clindamycin, to be administered prior to any dental work. Unit Manager #2 said Resident #70 was at a greater risk for infection from dental work because he/she had a prosthetic heart valve.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0685 (Tag F0685)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to provide routine vision services for 1 Resident (#11) out of a total sample of 22 residents. Findings include: Review of the facility's pol...

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Based on interview and record review, the facility failed to provide routine vision services for 1 Resident (#11) out of a total sample of 22 residents. Findings include: Review of the facility's policy titled HealthDrive (Audiology, Podiatry, Dental, Optometry) Guideline, revised September 2020, indicated: Policy Statement: *Each resident (responsible person) shall be offered the services of HealthDrive for audiology, podiatry, dental and optometry while residing in the center. Guidelines: * If in agreement, a consent for services will be signed * Physician orders for chosen services obtained and documented in the medical record. * HealthDrive will see individual residents on a schedule monthly and will in turn provide record of the visit as an electronic upload into the resident's electronic medical record. *HealthDrive will send a copy of the visit summary to the resident's unit (nurse manager) for review by the attending Medical Doctor (MD). * The nurse will review any identified recommendations with the attending MD for further orders if in agreement. Resident #11 was admitted to the facility in July 2018 with diagnoses that included Type 2 Diabetes Mellitus with hyperglycemia, Type 2 Diabetes Mellitus with diabetic chronic kidney disease and cerebral infarction due to unspecified occlusion or stenosis of left middle cerebral artery. Review of Resident #11's most recent Minimum Data Set (MDS) 11/23/22 revealed Resident #11 has a Brief Interview for Mental Status (BIMS) score of 9 out of a possible 15 which indicated he/she has moderate cognitive impairments. The MDS also indicated Resident #11 requires extensive assistance from staff for all self-care activities, has impaired vision and uses corrective lenses. During an interview on 12/22/22 at 2:00 P.M., Resident #11 said he/she needs to see an eye doctor. Resident #11 said he/she hasn't seen eye doctor in a very long time. Resident #11 said that he/she has told staff that he/she would like to see an eye doctor but he/she has not. Review of Resident #11's medical record on 12/27/22 at 8:30 A.M., indicated Resident #11 signed a consent to for optometry services on 8/28/18 and an active physician's order, dated 12/17/19 for optometry services. A review of Resident #11's medical record on 12/27/22 at 12:16 P.M., indicated the Resident was last seen by ophthalmology on 5/2/21 with a recommendation for a comprehensive follow-up on 5/2/22. Further review indicated there was no documentation to support Resident #11 had his/her comprehensive follow up on 5/2/22. During an interview on 12/27/22 at 12:25 P.M., Nurse #2 said she receives a list of residents who are scheduled to be seen that day. Nurse #2 was asked who ensures follow-up appointments are made. She said the nurse manager oversees that to make sure a resident is seen for their recommended appointment. During an interview on 12/28/22 at 10:15 A.M., the Director of Nursing said he was unable to find any documentation to support that Resident #11 had been seen by ophthalmology on 5/2/22.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, policy review, record review, and interview the facility failed to ensure staff provided care consistent with professional standards, related to replacing and dating oxygen tubin...

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Based on observation, policy review, record review, and interview the facility failed to ensure staff provided care consistent with professional standards, related to replacing and dating oxygen tubing for one Resident (#48) out of a total sample of 22 residents. Findings include: Review of the facility policy titled, Oxygen Administration, dated as revised June 2021, indicated: Steps in Procedure: -Check tubing connected to oxygen cylinder to assure that it is free of kinks. Date tubing and change every 7 days or as needed. Review of the medical record on 12/27/22 at 9:30 A.M., indicated that Resident #48 had physician orders to change oxygen tubing, date, and place in bag when not in use, every day shift every Wednesday, and as needed. Resident #48 was admitted to the facility in February 2022, and diagnoses included acute and chronic respiratory failure, with hypoxia, chronic obstructive pulmonary disease with acute exacerbation, pleural effusion in other conditions classified, and chronic obstructive pulmonary disease, unspecified. During an observation on 12/22/22 at 9:30 A.M., Resident #48 was observed in bed and wearing oxygen at 2 liters per minute (L/min) via nasal cannula. The oxygen tubing was not labeled and not dated. During an observation on 12/23/22:at 10:32 A.M., Resident #48 was observed in bed and wearing oxygen at 2 liters per minute (L/min) via nasal cannula. The oxygen tubing was not labeled and not dated. During an observation on 12/27/22:at 8:53 A.M., Resident #48 was observed in bed and wearing oxygen at 2 liters per minute (L/min) via nasal cannula. The oxygen tubing was not labeled and not dated. During an interview on 12/27/22 at 12:35 P.M., with Nurse #2 regarding procedure for oxygen tubing, she said the nurse will change it and make sure everything is clean and attach a new tubing and date it. She said if she walks in the room and the tube is on the floor, she will again change it and redate the tubing.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to ensure that Nurse #1 provided nursing services that assured resident safety. Specifically on 12/23/22 Nurse #1 crushed and admi...

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Based on observation, interview and record review the facility failed to ensure that Nurse #1 provided nursing services that assured resident safety. Specifically on 12/23/22 Nurse #1 crushed and administered a medication that was a do not crush medication to one Resident (#88) out of a total sample of 22 residents. Findings include: Review of facility policy titled, General Dose Preparation and Medication Administration, dated as revised on 1/1/22, indicated staff should only crush medications in accordance with pharmacy guidelines. Review of the medication card labeled, divalproex 250 milligram (mg) tablet delayed release, indicated DO NOT CRUSH. Review of the manufacture's guidelines indicated that divalproex delayed release tablets should be swallowed whole and should not be crushed. Divalproex tablets have a special coating to prevent the entire tablet from breaking down at the same time. This makes the tablet dissolve slowly, controlling the amount of medicine released into the body. Resident #88 was admitted to the facility in March 2020 with diagnoses including mood disorder and dysphagia (difficulty swallowing). Review of Resident #88's active physician's order dated 3/24/22, indicated: -divalproex delayed release tablet 250 mg, two tablets by mouth one time a day for mood stabilizer. During the medication administration observation on 12/23/22 at 8:30 A.M., Nurse #1 prepared medications for Resident #88 including divalproex delayed release tablet 250 mg, two tablets. Nurse #1 crushed Resident #88's divalproex delayed release tablets and administered them to him/her. During an interview on 12/23/22 at 8:41 A.M., Nurse #1 said she always crushes Resident #88's divalproex delayed release tablets and she was not aware the medication should not be crushed. During an interview on 12/27/22 at 12:02 P.M., Unit Manager #2 said that Nurse #1 should not have crushed the divalproex delayed release tablet.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) For Resident #15 the facility failed to ensure they maintained a complete medical record for aspirin administration. Review ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) For Resident #15 the facility failed to ensure they maintained a complete medical record for aspirin administration. Review of facility policy titled, General Dose Preparation and Medication Administration, dated as revised on 1/1/22, indicated staff are required to check that the medication name and dose are correct when compared to the medication order on the medication administration record. Resident #15 was admitted in September 2022 with diagnoses including diabetes, bipolar disorder and anemia. Review of Resident #15's active physician's order, dated 11/20/22 indicated: -aspirin tablet, one tablet by mouth daily for blood thinner. Further review indicated there was no dose, as required. During an interview on 12/27/22 at 11:33 A.M., Unit Manger #1 said that Resident #15's physician's order for aspirin is incomplete and the aspirin required a dose. 3.) For Residents #15, #18 and #359 the facility failed to ensure they accurately documented the use of air mattresses. Review of the facility policy titled, Support Surfaces Guideline, dated 8/17/22, indicated support surfaces are modifiable and individual resident's needs differ. 3a) Resident #15 was admitted in September 2022 with diagnoses including diabetes, bipolar disorder and anemia. Review of Resident #15's weight dated 12/16/22, indicated he/she weighted 190 pounds (86 kilograms) During observations on 12/22/22 at 9:47 A.M., 12/22/22 at 11:06 A.M., 12/23/22 at 6:46 A.M., 12/23/22 at 11:07 A.M., and 12/27/22 at 8:03 A.M., Resident #15 was in his/her bed and the air mattress was set to 170 kilograms (375 pounds). Review of Resident #15's medical record indicated there was no documentation to support nursing was monitoring the use of the air mattress. Further review indicated there there was no documentation to support his/her individual air mattress settings. 3b) Resident #18 was admitted to the facility in July 2022 with diagnoses of paraplegia, anxiety and depression. Review of Resident #18's weight dated 12/16/2022, the he/she weighed 190 pounds (86 kilograms). During observations on 12/22/22 at 12:45 P.M., 12/23/22 at 6:49 A.M., 12/23/22 at 11:10 A.M., and 12/27/22 at 8:04 A.M., Resident #18 was in his/her bed and the air mattress was set to 140 kilograms (309 pounds). Review of Resident #18's medical record medical record indicated there was no documentation to support nursing was monitoring the use of the air mattress. Further review indicated there there was no documentation to support his/her individual air mattress settings. 3c) Resident #359 was admitted to the facility in October 2022 with diagnoses including neoplasm of the bone, diabetes and lymphedema. Review of Resident #359's weight record, dated 12/16/22, indicated he/she weighted 199 pounds. During observations on 12/22/22 at 10:37 A.M., 12/23/22 at 6:49 A.M., 12/23/22 at 11:08 A.M., and 12/27/22 at 8:59 A.M., Resident #18 was in his/her bed and the air mattress was set to 100 pounds. Review of Resident #359's medical record indicated there was no documentation to support nursing was monitoring the use of the air mattress. Further review indicated there there was no documentation to support his/her individual air mattress settings. During an interview followed by observations on 12/27/22 at 11:33 A.M., Unit Manager #1 reviewed Resident #15, #18 and #359's medical records. The Unit Manager said she was unable to find physician's orders for air mattress settings or care plans. Unit Manager #1 said that there should be a physician's order for air mattress settings and nursing should be documenting on each shift. Unit Manager #1 accompanied the surveyor to Resident #15, #18 and #359's rooms reviewed the settings of the air mattresses and she said that air mattresses have required settings based on weights. Based on observation, record review and interviews the facility failed to 1. ) ensure nursing obtained Resident #7's complete treatment order for his/her wound, the order did not contain the location of the wound, a method to cleanse the wound and a type of covering for the wound, as required 2.) For Resident #15 the facility failed to ensure they maintained a complete medical record for aspirin administration when his/her aspirin did not contain the dose to be administered as required and 3.) for Residents #15, #18 and #359 the facility failed to ensure they accurately documented the use of air mattresses. Findings include: 1.) Review of the facility's Wound Care Guideline policy indicated July 2017 indicated: *The purpose of this procedure is to provide guidelines for the care of wounds to promote healing. *Verify that there is a physician's order for this procedure Resident #7 was admitted to the facility in August 2021 with diagnoses including dementia and heat failure. Review of his/her most recent Minimum Data Set assessment dated [DATE] indicated he/she is severely cognitively impaired and requires assistance with bathing, dressing and toileting. Review of Resident #7's clinical record indicated he/she had a non-pressure related injury to his/her sacrum and was being seen by the wound physician. Review of Resident #7's would physician's note dated 11/28/22 indicated the following treatment recommendations: Alginate calcium apply once daily for 30 days, foam silicone border dressing apply once daily. Review of Resident #7's physician's orders indicated the following treatment: Calcium Alginate miscellaneous; apply to left buttocks topically every day shift for wound care, dated 11/30/22, 2 days after the wound physician made the recommendation. The treatment order failed to include information regarding a means to clean the wound or if the would should be covered. Review of the Treatment Administration Order indicated the ordered treatment had been completed as ordered daily from 11/30/22 through 12/22/22. During an interview with the Director of Nursing on 12/23/22 at 11:11A.M., he reviewed Resident #7's treatment orders and said that the order was incomplete.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 6 harm violation(s), $138,304 in fines. Review inspection reports carefully.
  • • 50 deficiencies on record, including 6 serious (caused harm) violations. Ask about corrective actions taken.
  • • $138,304 in fines. Extremely high, among the most fined facilities in Massachusetts. Major compliance failures.
  • • Grade F (5/100). Below average facility with significant concerns.
Bottom line: Trust Score of 5/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is St Joseph Rehab & Nursing's CMS Rating?

CMS assigns ST JOSEPH REHAB & NURSING CARE CENTER an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Massachusetts, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is St Joseph Rehab & Nursing Staffed?

CMS rates ST JOSEPH REHAB & NURSING CARE CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes.

What Have Inspectors Found at St Joseph Rehab & Nursing?

State health inspectors documented 50 deficiencies at ST JOSEPH REHAB & NURSING CARE CENTER during 2022 to 2025. These included: 6 that caused actual resident harm and 44 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates St Joseph Rehab & Nursing?

ST JOSEPH REHAB & NURSING CARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 123 certified beds and approximately 112 residents (about 91% occupancy), it is a mid-sized facility located in DORCHESTER, Massachusetts.

How Does St Joseph Rehab & Nursing Compare to Other Massachusetts Nursing Homes?

Compared to the 100 nursing homes in Massachusetts, ST JOSEPH REHAB & NURSING CARE CENTER's overall rating (2 stars) is below the state average of 2.9 and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting St Joseph Rehab & Nursing?

Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.

Is St Joseph Rehab & Nursing Safe?

Based on CMS inspection data, ST JOSEPH REHAB & NURSING CARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Massachusetts. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at St Joseph Rehab & Nursing Stick Around?

ST JOSEPH REHAB & NURSING CARE CENTER has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was St Joseph Rehab & Nursing Ever Fined?

ST JOSEPH REHAB & NURSING CARE CENTER has been fined $138,304 across 3 penalty actions. This is 4.0x the Massachusetts average of $34,462. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is St Joseph Rehab & Nursing on Any Federal Watch List?

ST JOSEPH REHAB & NURSING CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.